Table of Contents
DELL S2719HS User Manual
Displayed below is the user manual for S2719HS by DELL which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Model: S2319HS/S2719HS
Regulatory model: S2319HSt/S2719HSt
Dell S2319HS/S2719HS
User’s Guide
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2019 –10
Rev. A01
Contents
About your monitor .................................5
Contents of the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitor specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Plug-and-play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
LCD monitor quality and pixel policy . . . . . . . . . . . . . . . . . . . . . . .17
Setting up the monitor ..............................18
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the tilt, swivel, and vertical extension. . . . . . . . . . . . . . . . . . 19
Configuring the rotate feature from the Display Settings of your
computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Connecting your monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Organizing your cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Operating the monitor ..............................25
Turning on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the front panel controls . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Contents | 3
4 | Contents
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . . . . . . . 28
Troubleshooting ...................................48
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Built-in diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Universal Serial Bus (USB) specific problems . . . . . . . . . . . . . . . . . 53
Appendix.........................................55
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
FCC notices (U.S. only) and other regulatory information . . . . . . . . . 55
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting up your monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Pin assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
About your monitor | 5
About your monitor
Contents of the box
Your monitor ships with the components shown below. Ensure that you have received all the
components and see Contacting Dell if anything is missing.
NOTE: Some components may be optional and may not ship with your monitor.
Somefeatures may not be available in certain countries.
Monitor
Stand riser
Stand base
Power cable (varies by country)
USB 3.0 upstream cable (enables the
USB ports on the monitor)
6 | About your monitor
HDMI cable
•Quick Setup Guide
•Safety,Environmental,and
Regulatory Information
Product features
The Dell S2319HS/S2719HS monitor has an active matrix, Thin-Film Transistor (TFT), liquid
crystal display (LCD), and LED backlight. The monitor features include:
• S2319HS: 58.4 cm (23.0-inch) active area display, measured diagonally.
• S2719HS: 68.6 cm (27-inch) active area display, measured diagonally.
• Up to 1920 x 1080 (16:9) resolution, with full screen support at lower resolutions.
• Color gamut of 72% NTSC.
• Tilt, swivel, height adjustment and pivot functionality.
• Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
• Digital connectivity with DisplayPort and HDMI.
• Equipped with one USB upstream port and four USB downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for easy setup and screen optimization.
• Security-lock slot.
• Stand lock.
• 0.3 W standby power when in the sleep mode.
• Optimize eye comfort with a flicker-free screen.
NOTE: Possible long-term effects of blue light emission from the monitor may
cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView
feature is designed to reduce the amount of blue light emitted from the monitor to
optimize eye comfort.
About your monitor | 7
Identifying parts and controls
Front view
1 2
Label Description Use
1 Function buttons Use the function buttons to adjust items in the OSD
(For more information, see Using the front panel
controls)
2 Power on/off button
(with LED indicator)
Use the power button to turn the monitor On and Off.
8 | About your monitor
Back view
5
1
2
3
4
Label Description Use
1VESA mounting holes (100 mm x 100
mm-behind attached VESA cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x 100
mm).
2Stand release button Releases stand from monitor.
3Security lock slot Secures monitor with security cable lock
(sold separately).
4Barcode, serial number, and Service
Tag label
Refer to this label if you need to contact Dell
for technical support.
5Cable management slot Use to organize cables by placing them
through the slot.
About your monitor | 9
Side view
1
Label Description Use
1USB downstream ports (2) Connect your USB device.
NOTE: You can only use this connector after you
have connected the USB cable to the computer and
USB upstream connector on the monitor.
10 | About your monitor
Bottom view
1 2 3 4 5 6
7
Label Description Use
1AC power connector To connect the monitor power cable.
2HDMI connector Connect your computer with HDMI cable.
3DP connector Connect your computer with DP cable (optional).
4VGA connector Connect your computer with VGA cable (optional).
5USB upstream port Connect the USB cable that comes with your monitor
to the computer. Once this cable is connected, you
can use the USB downstream connectors on the
monitor.
6USB downstream ports (2) Connect your USB device. You can use these ports
only after you have connected the USB cable from
the computer to the monitor.
7Stand lock Secure the stand to the monitor using a M3x6 mm
screw (screw not included).
About your monitor | 11
Monitor specifications
Model S2319HS S2719HS
Screen type Active matrix - TFT LCD
Panel Type In-plane switching technology
Aspect ratio 16:9
Viewable image dimensions
Diagonal 58.4 cm (23.0 in.) 68.6 cm (27.0 in.)
Active Area
Horizontal 509.18 mm (20.05 in.) 597.88 mm (23.54 in.)
Vertical 286.42 mm (11.28 in.) 336.31 mm (13.24 in.)
Area 145839.33 mm2
(226.05 in.2)
201073.02 mm2
(311.67 in.2)
Pixel pitch 0.265 mm x 0.265 mm 0.311 mm x 0.311 mm
Pixel per inch (PPI) 96 82
Viewing angle
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 250 cd/m² (typical) 300 cd/m² (typical)
Contrast ratio 1,000 to 1 (typical)
Display screen coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response Time
(Gray to Gray)
5 ms (Fast mode)
8 ms (Normal mode)
Color depth 16.7 million colors
Color gamut 72% (CIE1931)
NOTE: Color gamut (typical) is based on CIE1976 (82%) and
CIE1931 (72%) test standards.
Connectivity •one x HDMI 1.4 port (HDCP 1.4)
•one x DP 1.2 port
•one x VGA port
•one x USB 3.0 upstream port
•two USB 2.0 downstream ports (rear)
•two USB 3.0 downstream ports (side)
Border width (edge of
monitor to active area)
5.40 mm (Top/Left/Right)
19.86 mm (Bottom)
6.00 mm (Top/Left/Right)
20.70 mm (Bottom)
12 | About your monitor
Adjustability
Height adjustable stand
Tilt
Swivel
Pivot
130 mm
-5° to 21°
-45° to 45°
-90° to 90°
Dell Display Manager
(DDM)Compatibility
Easy Arrange
and other key features
Security Security-lock slot (cable lock sold separately)
Resolution specifications
Model S2319HS/S2719HS
Horizontal scan range 30 khz to 83 khz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz
Video display capabilities
(VGA & DP & HDMI
playback)
480i, 480p, 576i, 576p, 720p, 1080i, 1080p
Preset display modes
Display Mode Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
IBM, 720 x 400 31.5 70.0 28.3 -/+
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
About your monitor | 13
Electrical specifications
Model S2319HS/S2719HS
Video input signals •Digital video signal for each dierential line
Per dierential line at 100 ohm impedance
•VGA/DP/HDMI signal input support
Input voltage/frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.5 A (maximum)
Inrush current 120 V: 30 A (Max.) at 0 °C (cold start)
240 V: 60 A (Max.) at 0 °C (cold start)
Physical characteristics
Model S2319HS S2719HS
Signal cable type •Digital: DisplayPort, 20 pins
•Digital: HDMI, 19 pins
•Analog: D-Sub, 15 pins
•Digital: USB, 9 pins
Dimensions (with stand)
Height (extended) 481.1 mm (18.94 in.) 524.3 mm (20.64 in.)
Height (compressed) 351.1 mm (13.82 in.) 394.3 mm (15.52 in.)
Width 520.0 mm (20.47 in.) 609.9 mm (24.01 in.)
Depth 166.0 mm (6.54 in.) 185.0 mm (7.28 in.)
Dimensions (without stand)
Height 311.7 mm (12.27 in.) 363.0 mm (14.29 in.)
Width 520.0 mm (20.47 in.) 609.9 mm (24.01 in.)
Depth 41.3 mm (1.63 in.) 42.8 mm (1.69 in.)
Stand dimensions
Height (extended) 400.8 mm (15.78 in.) 418.4 mm (16.47 in.)
Height (compressed) 353.4 mm (13.91 in.) 371.0 mm (14.61 in.)
Width 206.0 mm (8.11 in.) 245.0 mm (9.65 in.)
Depth 166.0 mm (6.54 in.) 185.0 mm (7.28 in.)
Base 206.0 mm x 166.0 mm
(8.11 in. x 6.54 in.)
245.0 mm x 185.0 mm
(9.65 in. x 7.28 in.)
14 | About your monitor
Weight
Weight with packaging 7.00 kg (15.43 lb) 9.05 kg (19.95 lb)
Weight with stand assembly and
cables
5.11 kg (11.27 lb) 6.67 kg (14.70 lb)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
3.11 kg (6.86 lb) 4.35 kg (9.59 lb)
Weight of stand assembly 1.67 kg (3.68 lb) 1.93 kg (4.25 lb)
Environmental characteristics
Model S2319HS/S2719HS
Compliant standards
•ENERGY STAR Certified Monitor
•TCO Certified Display
•RoHS Compliant
•BFR/PVC Free monitor (excluding external cables)
•Arsenic-Free glass and Mercury-Free for the panel only
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating •Storage: -20 °C to 60 °C (-4 °F to 140 °F)
•Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating 20% to 80% (non-condensing)
Non-operating •Storage: 10% to 90% (non-condensing)
•Shipping: 10% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation
S2319HS 131.37 BTU/hour (maximum)
51.18 BTU/hour (typical)
S2719HS 184.26 BTU/hour (maximum)
56.62 BTU/hour (typical)
About your monitor | 15
Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor
can automatically reduce its power consumption when not in use. This is referred to as
power save mode1. If the computer detects input from the keyboard, mouse, or other input
devices, the monitor automatically resumes functioning. The following table shows the
power consumption and signaling of this automatic power saving feature.
S2319HS
VESA
modes
Horizontal
sync
Vertical
sync
Video Power indicator Power consumption
Normal
operation
Active Active Active White 38.5 W (maximum)2
15 W (typical)
Active-off
mode
Inactive Inactive Off White
(Glowing)
Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Power Consumption Pon 11.9 W
Total Energy Consumption (TEC) 37.6 kWh
S2719HS
VESA
modes
Horizontal
sync
Vertical
sync
Video Power indicator Power consumption
Normal
operation
Active Active Active White 54 W (maximum)2
16.3 W (typical)
Active-off
mode
Inactive Inactive Off White
(Glowing)
Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Power Consumption Pon 14.2 W
Total Energy Consumption (TEC) 44.6 kWh
16 | About your monitor
The OSD operates only in the normal operation mode. If you press any button in the active-
off mode, one of the following message is displayed.
S2319HS
No DP signal from your device.
Dell 23 Monitor
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
S2319HS
S2719HS
No DP signal from your device.
Dell 27 Monitor
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
S2719HS
1 Zero power consumption in OFF mode can only be achieved by disconnecting
the AC mains cable from the monitor.
2 Maximum power consumption with maximum luminance, and USB active.
This document is informational only and reflects laboratory performance. Your product may
perform differently, depending on the software, components and peripherals you ordered
and shall have no obligation to update such information. Accordingly, the customer should
not rely upon this information in making decisions about electrical tolerances or otherwise.
No warranty as to accuracy or completeness is expressed or implied.
Activate the computer and the monitor to gain access to the OSD.
NOTE: This monitor is ENERGY STAR -compliant.
This product qualifies for ENERGY STAR in the factory default settings which can be
restored by “Factory Reset” function in the OSD menu. Changing the factory default
settings or enabling other features may increase power consumption that could exceed
the ENERGY STAR specified limit.
NOTE:
Pon: Power consumption of On Mode as defined in Energy Star 8.0 version.
TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version.
About your monitor | 17
Plug-and-play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer system with its extended display identification data
(EDID) using display data channel (DDC) protocols so that the computer can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can select
different settings if desired. For more information about changing the monitor settings, see
Operating the monitor.
LCD monitor quality and pixel policy
During the LCD monitor manufacturing process, it is not uncommon for one or more pixels
to become fixed in an unchanging state which are hard to see and do not affect the display
quality or usability. For more information on LCD Monitor Pixel Policy, see Dell support site
at: www.dell.com/support/monitors.
18 | Setting up the monitor
Setting up the monitor
Attaching the stand
NOTE: The stand riser and stand base are not attached when the monitor is shipped
from the factory.
NOTE: The following procedure is applicable for the stand that is shipped with your
monitor. If you are connecting a third-party stand, see the documentation that shipped
with the stand.
To attach the monitor stand:
1 Using the instructions printed on the packaging box, remove the stand from the
cushion that secures it.
2 Align the tabs on the stand base with the slots on the stand riser and slide the
stand riser into the stand base.
3 Open the latch at the bottom of the stand base, tighten the screw by turning it
clockwise and then close the latch.
1 2
3
4 Lift the cover to access the VESA mount area at the back of the monitor.
Setting up the monitor | 19
5 Connect the stand assembly to the monitor.
a. Align and slide the tabs on the top of the stand assembly into the slots at the back of
the monitor.
b. Press the stand down until it snaps into place.
12
6 Lift the monitor along with the stand and place it in.
CAUTION: Lift the monitor carefully to prevent it from slipping or falling.
Using the tilt, swivel, and vertical extension
NOTE: The following procedure is applicable for the stand that shipped with your
monitor. For a third-party stand, see the documentation that shipped with the stand.
With the stand attached to the monitor, you can tilt the monitor for the most comfortable
viewing angle.
5°
45° 45°
130 mm
21°
20 | Setting up the monitor
Rotating the monitor
CAUTION: Before you rotate the monitor, ensure the monitor is vertically extended and
then tilt the monitor backwards to the maximum angle. This will avoid any potential damage
to the bottom edge of the display.
2
190° 90°
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with
your Dell computer, you require an updated graphics driver that is not included with
this monitor. To download the graphics driver, go to www.dell.com/support and see the
Download section for Video Drivers for latest driver updates.
NOTE: When in the Portrait View Mode, you may experience performance degradation
in graphic-intensive applications (3D Gaming and so on).
Configuring the rotate feature from the Display
Settings of your computer
After you have rotated your monitor, you need to complete the procedure below to adjust
congure the rotate feature of the display settings on your computer.
NOTE: If you are using the monitor with a non-Dell computer, see the manufacturer’s
website for information on configuring the rotate feature of the Display Settings.
To adjust the Rotation Display Settings:
1 Right-click on the Desktop and click Properties.
2 Select the Settings tab and click Advanced.
3 If you have an AMD graphics card, select the Rotation tab and set the preferred
rotation.
4 If you have an nVidia graphics card, click the nVidia tab, in the left-hand column
select NVRotate, and then select the preferred rotation.
5 If you have an Intel® graphics card, select the Intel graphics tab, click Graphic
Properties, select the Rotation tab, and then set the preferred rotation.
NOTE: If you do not see the rotation option or it is not working correctly, go to
www.dell.com/support and download the latest driver for your graphics card.
Setting up the monitor | 21
Connecting your monitor
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.
To connect your monitor to the computer:
1 Turn o your computer.
2 Connect the VGA/HDMI/DP-DP/USB cable from your monitor to
thecomputer.
3 Switch on your monitor.
4 Select the correct input source at monitor OSD Menu and turn on your computer.
Connecting the HDMI cable
HDMI
HDMI
Connecting the DP cable (Optional)
DP
DP
22 | Setting up the monitor
Connecting the VGA cable (Optional)
VGA
VGA
Connecting the USB cable
USB
USB
Setting up the monitor | 23
Organizing your cables
After attaching all necessary cables to your monitor and computer, (see Connect-
ing Your Monitor for cable attachment) organize all cables as shown above.
Removing the monitor stand
CAUTION: To prevent scratches on the LCD screen while removing the
stand,make sure that the monitor is placed on a soft, clean surface.
NOTE: The procedure below is applicable for the default stand. If you purchased
any other stand, see the documentation shipped with the stand to set it up.
To remove the stand:
1 Place the monitor on a soft cloth or cushion.
2 Press and hold the stand-release button.
3 Lift the stand up and away from the monitor.
2
3
24 | Setting up the monitor
Wall mounting (Optional)
NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1 Place the monitor on a soft cloth or cushion on a stable, at table.
2 Remove the stand.
3 Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4 Attach the mounting bracket from the wall mounting kit to the monitor.
5 Mount the monitor on the wall by following the instructions that comes with the
wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum
weight/load bearing capacity of 3.11 kg (S2319HS)/4.35 kg (S2719HS).
Operating the monitor | 25
Operating the monitor
Turning on the monitor
Press the button to turn on the monitor.
Using the front panel controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows the
numeric values of the characteristics as they change.
3 4 51 2
26 | Operating the monitor
The following table describes the front panel buttons:
Front-Panel Button Description
1
Shortcut key:
Preset Modes
Use this button to choose from a list of preset
colormodes.
2
Shortcut key:
Input source
Use this button to choose from a list of Input Source.
3
Menu
Use this menu button to launch the on-screen display
(OSD) and select the OSD menu.
See Accessing the Menu System.
4
Exit
Use this button to go back to the main menu or exit the
OSD main menu.
5
Power on/off button
(with power light indicator)
Use the Power button to turn the monitor On and Off.
The white LED indicates the monitor is On and fully
functional.
A glowing white LED indicates DPMS Power Save
Mode.
Operating the monitor | 27
Front-panel button
Use the buttons on the front of the monitor to adjust the image settings.
2 31
Front Panel Button Description
1
Up Down
Use the Up (increase) and Down (decrease) keys to adjust
items in the OSD menu.
2
OK
Use the OK button to confirm your selection.
3
Back
Use the Back button to go back to the previous menu.
28 | Operating the monitor
Using the On-Screen Display (OSD) menu
Accessing the Menu System
NOTE: Changes you make using the OSD menu are automatically saved each time
youmove to another menu item, exit the OSD menu, or wait for the OSD menu
todisappear.
1 Press the button to launch the OSD menu and display the main menu.
S2319HS
Dell 23 Monitor
Brightness/Contrast
75 %
75 %
Input Source
Color
Display
Menu
Personalize
Others
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
75 %
75 %
Input Source
Color
Display
Menu
Personalize
Others
Auto Adjust
2 Press the and buttons to move between options. As you move from one
icon to another, the option name is highlighted.
3 Press the or or button once to activate the highlighted option.
Operating the monitor | 29
4 Press the and buttons to select the desired parameter.
5 Press to enter the slide bar and then use the or button, according to the
indicators on the menu, to make your changes.
6 Select the to return to previous menu or to accept and return to previous
menu.
Icon Menu and
Submenus
Description
Brightness/
Contrast
Use this menu to activate Brightness/Contrast adjustment.
S2319HS
Dell 23 Monitor
Brightness/Contrast
75 %
75 %
Input Source
Color
Display
Menu
Personalize
Others
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
75 %
75 %
Input Source
Color
Display
Menu
Personalize
Others
Auto Adjust
Brightness Brightness adjusts the luminance of the backlight
(minimum 0; maximum 100).
Press the button to increase brightness.
Press the button to decrease brightness.
NOTE: Manual adjustment of Brightness is disabled when
Dynamic Contrast is switched on.
30 | Operating the monitor
Icon Menu and
Submenus
Description
Contrast Adjust the Brightness first, and then adjust Contrast only if
further adjustment is necessary.
Press the button to increase contrast and press the
button to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and lightness
on the monitor.
Auto Adjust Even though your computer recognizes your monitor on startup,
the Auto Adjustment function optimizes the display settings for
use with your particular setup.
Auto Adjustment allows the monitor to self-adjust to the incoming
video signal. After using Auto Adjustment, you can further tune
your monitor by using the Pixel Clock (Coarse) and Phase (Fine)
controls under Display menu.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust Press to adjust the screen automatically.
S2719HS
Dell 27 Monitor
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust Press to adjust the screen automatically.
Operating the monitor | 31
Icon Menu and
Submenus
Description
The following dialog appears on a black screen as the monitor
automatically adjusts to the current input:
Auto adjustment in progress...
NOTE: In most cases, Auto Adjust produces the best image for
your configuration.
NOTE: Auto Adjust feature option is only available when your
monitor is connected using the VGA cable.
Input Source Use the Input Source menu to select between different video
inputs that are be connected to your monitor.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust DP
VGA
HDMI
Reset Input Source
On
Auto select
S2719HS
Dell 27 Monitor
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust DP
VGA
HDMI
Reset Input Source
On
Auto select
32 | Operating the monitor
Icon Menu and
Submenus
Description
VGA Use to select the VGA input source.
DP Use to select the DP input source.
HDMI Use to select the HDMI input source.
Auto Select Use to select Auto Select to scan for available input signals.
Reset Input
Source
Resets your monitor’s Input Source settings to the factory
defaults.
Color Use the Color menu to adjust the color setting mode.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Input Color Format
Preset Modes
Hue
Saturation
Reset Color
Standard
RGB
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
Input Color Format
Preset Modes
Hue
Saturation
Reset Color
Standard
RGB
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Operating the monitor | 33
Icon Menu and
Submenus
Description
Preset Modes When you select Preset Modes, you can choose Standard,
ComfortView, Movie, Game, Warm, Cool, or Custom Color
from the list.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Input Color Format
Hue
Saturation
Reset Color
Preset Modes
ComfortView
Movie
Game
Warm
cool
Custom Color
Standard
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
Input Color Format
Hue
Saturation
Reset Color
Preset Modes
ComfortView
Movie
Game
Warm
cool
Custom Color
Standard
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
•Standard: Default color settings. This is the default preset
mode.
•ComfortView: Decreases the level of blue light emitted from
the screen to make viewing more comfortable for your eyes.
NOTE: To reduce the risk of eye strain and neck/arm/back/
shoulders pain from using the monitor for long periods of time,
we suggest you to :
34 | Operating the monitor
Icon Menu and
Submenus
Description
• Set the screen about 20 to 28 inches (50 to 70 cm) from
your eyes.
• Blink frequently to moisten or rewet your eyes when working
with the monitor.
• Take regular and frequent breaks for 20 minutes every two
hours.
• Look away from your monitor and gaze at a distant object at
20 feet away for at least 20 seconds during the breaks.
• Perform stretches to relieve tension in the neck/arm/back/
shoulders during the breaks.
•Movie: Ideal for movies.
•Game: Ideal for most gaming applications.
•Warm: Increases the color temperature. The screen appears
warmer with a red/yellow tint.
•Cool: Decreases the color temperature. The screen appears
cooler with a blue tint.
•Custom Color: Allows you to manually adjust the color settings.
Press the and buttons to adjust the Red, Green, and
Blue values and create your own preset color mode.
Operating the monitor | 35
Icon Menu and
Submenus
Description
Input Color
Format
Allows you to set the video input mode to:
•RGB: Select this option if your monitor is connected to a
computer (or DVD player) using the HDMI, DP cable.
•YPbPr: Select this option if your DVD player supports only
YPbPr output.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Input Color Format
Preset Modes
Hue
Saturation
Reset Color
RGB
YPbPr
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
Input Color Format
Preset Modes
Hue
Saturation
Reset Color
RGB
YPbPr
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Hue Use or to adjust the hue from 0 to 100.
NOTE: Hue adjustment is available only for Movie and Game
mode.
Saturation Use or to adjust the saturation from 0 to 100.
NOTE: Saturation adjustment is available only for Movie and
Game mode.
Reset Color Resets your monitor’s color settings to the factory defaults.
36 | Operating the monitor
Icon Menu and
Submenus
Description
Display Use the Display menu to adjust image.
S2319HS
Dell 23 Monitor
Brightness/Contrast
Horizontal Position
Vertical Position
50
50
50
50
50
Wide 16:9
Aspect Ratio
Sharpness
Pixel Clock
Phase
Dynamic Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Dell 23 Monitor
Brightness/Contrast
Response Time
Reset Display
Normal
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Operating the monitor | 37
Icon Menu and
Submenus
Description
S2719HS
Dell 27 Monitor
Brightness/Contrast
Horizontal Position
Vertical Position
50
50
50
50
50
Wide 16:9
Aspect Ratio
Sharpness
Pixel Clock
Phase
Dynamic Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Dell 27 Monitor
Brightness/Contrast
Response Time
Reset Display
Normal
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Aspect Ratio Adjust the image ratio to Wide 16:9, 4:3, 5:4.
Horizontal
Position Use or to adjust the image left or right.
Minimum is ‘0’ (-).
Maximum is ‘100’ (+).
Vertical
Position Use or to adjust the image up or down.
Minimum is ‘0’ (-).
Maximum is ‘100’ (+).
NOTE: Horizontal Position and Vertical Position adjustments are
only available for “VGA” input.
Sharpness Makes the image look sharper or softer.
Use or to adjust the sharpness from ‘0’ to ‘100’.
Press for sharper image.
38 | Operating the monitor
Icon Menu and
Submenus
Description
Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your
monitor to your preference.
Use the or buttons to adjust for best imagequality.
Phase If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment and then use
Phase (fine) again.
NOTE: Pixel Clock and Phase adjustments are only available
when your monitor is connected using the VGA cable.
Dynamic
Contrast
Allows you to increase the level of contrast to provide sharper
and more detailed image quality.
Push the button to select the Dynamic Contrast “On”
or “Off”.
NOTE: For Game and Movie preset mode only.
NOTE: Dynamic Contrast provides higher contrast if you select
Game or Movie preset mode.
Response
Time
Allows you to set the Response Time to Normal or Fast.
Reset Display Restores the display settings to factory defaults.
Operating the monitor | 39
Icon Menu and
Submenus
Description
Menu Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.
S2319HS
Dell 23 Monitor
English
Rotation
Language
Transparency
Timer
20
20 s
Reset Menu
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
S2719HS
Dell 27 Monitor
English
Rotation
Language
Transparency
Timer
20
20 s
Reset Menu
Brightness/Contrast
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Language Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).
Rotation Rotates the OSD by 90 degrees counter-clockwise.
You can adjust the menu according to your display rotation.
Transparency Select this option to change the menu transparency by using
and (min. 0 / max. 100).
40 | Operating the monitor
Icon Menu and
Submenus
Description
Timer OSD Hold Time: Sets the length of time the OSD remains active
after you press a button.
Use the and buttons to adjust the slider in 1-second
increments, from 5 to 60 seconds.
Reset Menu Restore the menu settings to factory defaults.
Personalize Select from Preset Modes, Brightness/Contrast, Auto Adjust,
Input Source, Aspect Ratio and Rotation set as shortcut key.
S2319HS
Dell 23 Monitor
Brightness/Contrast
On During Active
O During Standby
Input Source
Preset Modes
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust Shortcut Key 2
Power Button LED
USB
Reset Personalization
Shortcut Key 1
S2719HS
Dell 27 Monitor
Brightness/Contrast
On During Active
O During Standby
Input Source
Preset Modes
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust Shortcut Key 2
Power Button LED
USB
Reset Personalization
Shortcut Key 1
Power Button
LED
Allows you to set the state of the power light to save energy.
Operating the monitor | 41
Icon Menu and
Submenus
Description
USB Allows you to enable or disable USB function during monitor
standby mode.
NOTE: USB on / off under standby mode is only available when
the USB upstream cable is unplugged. This option will be greyed
out when the USB upstream cable is plugged in.
Reset
Persona-
lization
Restores shortcut keys to factory defaults.
Other Select this option to adjust the OSD settings, suchas the
DDC/CI, LCD conditioning, and so on.
S2319HS
Dell 23 Monitor
Brightness/Contrast
ABCDEFG
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
Factory Reset ENERGY STAR
®
Display Info
S2719HS
Dell 27 Monitor
Brightness/Contrast
ABCDEFG
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
Factory Reset ENERGY STAR
®
Display Info
Display Info Displays the monitor’s current settings.
42 | Operating the monitor
Icon Menu and
Submenus
Description
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you
to adjust the monitor settings using software on your computer.
Select Off to turn off this feature.
Enable this feature for best user experience and optimum
performance of your monitor.
S2319HS
Dell 23 Monitor
Brightness/Contrast
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
Factory Reset
Display Info
S2719HS
Dell 27 Monitor
Brightness/Contrast
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
Factory Reset
Display Info
Operating the monitor | 43
Icon Menu and
Submenus
Description
LCD
Conditioning
Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to
run. Select On to start the process.
S2319HS
Dell 23 Monitor
Brightness/Contrast
LCD Conditioning
DDC/CI
Service Tag
On
O
Reset Others
Factory Reset
Display Info
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
S2719HS
Dell 27 Monitor
Brightness/Contrast
LCD Conditioning
DDC/CI
Service Tag
On
O
Reset Others
Factory Reset
Display Info
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
Service Tag Displays the Service Tag. The Service Tag is a unique
alphanumeric identifier that allows Dell to identify the product
specifications and access warranty information.
NOTE: The Service Tag is also printed on a label located at the
back of the cover.
Reset Others Restores other settings, such as DDC/CI, to factorydefaults.
44 | Operating the monitor
Icon Menu and
Submenus
Description
Factory
Reset
Restores all preset values to the factory default settings. These
are also the settings for ENERGY STAR® tests.
S2319HS
Dell 23 Monitor
Brightness/Contrast
ABCDEFG
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
ENERGY STAR
®
Display Info
Factory Reset
S2719HS
Dell 27 Monitor
Brightness/Contrast
ABCDEFG
O
On
Input Source
Display
Menu
Personalize
Others
Color
Auto Adjust
LCD Conditioning
DDC/CI
Service Tag
Reset Others
ENERGY STAR
®
Display Info
Factory Reset
Operating the monitor | 45
OSD warning messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.
S2319HS S2719HS
Dell 23 Monitor
To allow manual adjustment of brightness, the Dynamic Contrast will be
switched o.
Do you want to continue?
Yes No
S2319HS
Dell 27 Monitor
To allow manual adjustment of brightness, the Dynamic Contrast will be
switched o.
Do you want to continue?
Yes No
S2719HS
When the monitor does not support a particular resolution mode, you can see the following
message:
S2319HS S2719HS
Dell 23 Monitor
The current input timing is not supported by the monitor display. Please
change your input timing to
listed timing as per the monitor specifications.
1920x1080, 60Hz or any other monitor
S2319HS
Dell 27 Monitor
The current input timing is not supported by the monitor display. Please
change your input timing to
listed timing as per the monitor specifications.
1920x1080, 60Hz or any other monitor
S2719HS
This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges
addressable by this monitor. Recommended mode is 1920 x 1080.
You can see the following message before the DDC/CI function is disabled:
S2319HS S2719HS
Dell 23 Monitor
The function of adjusting display setting using PC
application will be disabled.
Do you wish to disable DDC/CI function?
Yes No
S2319HS
Dell 27 Monitor
The function of adjusting display setting using PC
application will be disabled.
Do you wish to disable DDC/CI function?
Yes No
S2719HS
46 | Operating the monitor
When the monitor enters the Power Save mode, the following message appears:
S2319HS S2719HS
Dell 23 Monitor
Entering Power Save Mode.
S2319HS
Dell 27 Monitor
Entering Power Save Mode.
S2719HS
Activate the computer and wake up the monitor to gain access to the OSD.
If you press any button other than the power button, the following messages will appear
depending on the selected input:
S2319HS S2719HS
No DP signal from your device.
Dell 23 Monitor
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
S2319HS
No DP signal from your device.
Dell 27 Monitor
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select
the correct input source.
S2719HS
Operating the monitor | 47
If either VGA, DP, HDMI input is selected and the corresponding cable is not connected, a
floating dialog box as shown below appears.
S2319HS S2719HS
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No VGA Cable
www.dell.com/support/S2319HS
S2319HS
or
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No DP Cable
www.dell.com/support/S2319HS
S2319HS
or
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No HDMI Cable
www.dell.com/support/S2319HS
S2319HS
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No VGA Cable
www.dell.com/support/S2719HS
S2719HS
or
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No DP Cable
www.dell.com/support/S2719HS
S2719HS
or
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No HDMI Cable
www.dell.com/support/S2719HS
S2719HS
See Troubleshooting for more information.
48 | Troubleshooting
Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.
Self-test
Your monitor provides a self-test feature that allows you to check whether your monitor is
functioning properly. If your monitor and computer are properly connected but the monitor
screen remains dark, run the monitor self-test by performing the following steps:
1 Turn o both your computer and the monitor.
2 Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all video cables from the back of computer.
3 Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the monitor
cannot sense a video signal and is working correctly. While in self-test mode, the power LED
remains white. Also, depending upon the selected input, one of the dialogs shown below will
continuously scroll through the screen.
S2319HS S2719HS
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No VGA Cable
www.dell.com/support/S2319HS
S2319HS
or
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No DP Cable
www.dell.com/support/S2319HS
S2319HS
or
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No VGA Cable
www.dell.com/support/S2719HS
S2719HS
or
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No DP Cable
www.dell.com/support/S2719HS
S2719HS
or
S2319HS S2719HS
Troubleshooting | 49
Dell 23 Monitor
The display will go into Power Save Mode in 4 minutes.
No HDMI Cable
www.dell.com/support/S2319HS
S2319HS
Dell 27 Monitor
The display will go into Power Save Mode in 4 minutes.
No HDMI Cable
www.dell.com/support/S2719HS
S2719HS
4 This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
5 Turn o your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video
controller and computer, because your monitor is functioning properly.
50 | Troubleshooting
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality
you are experiencing is an inherent problem with your monitor, or with your computer and
video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
3 4 51 2
To run the built-in diagnostics:
1 Make sure that the screen is clean (no dust particles on the surface of the screen).
2 Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
3 Press and hold Button 1 for 5 seconds. A gray screen appears.
4 Carefully inspect the screen for abnormalities.
5 Press Button 1 on the front panel again. The color of the screen changes to red.
6 Inspect the display for any abnormalities.
7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text
screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.
Troubleshooting | 51
Common problems
The following table contains general information about common monitor problems you might
encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture •Ensure that the video cable connecting the monitor
and the computer is properly connected and secure.
•Verify that the power outlet is functioning properly
using any other electrical equipment.
•Ensure that the power button is depressed fully.
•Ensure that the correct input source is selected in
the Input Source menu.
No Video/Power
LED on
No picture or no
brightness
•Increase brightness & contrast controls via OSD.
•Perform monitor self-test feature check.
•Check for bent or broken pins in the video cable
connector.
•Run the built-in diagnostics.
•Ensure that the correct input source is selected in
the Input Source menu.
Poor Focus Picture is
fuzzy, blurry, or
ghosting
•Perform Auto Adjust via OSD.
•Adjust the Phase and Pixel Clock controls via OSD.
•Eliminate video extension cables.
•Reset the monitor to factory settings.
•Change the video resolution to the correct aspect
ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
•Perform Auto Adjust via OSD.
•Adjust the Phase and Pixel Clock controls via OSD.
•Reset the monitor to factory settings.
•Check environmental factors.
•Relocate the monitor and test in another room.
Missing Pixels LCD screen has
spots
•Cyclepoweron-off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and Pixel Policy, see Dell Support site at:
www.dell.com/support/monitors.
Stuck-on Pixels LCD screen has
bright spots
•Cyclepoweron-off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and PixelPolicy, see Dell Support site at:
www.dell.com/support/monitors.
Brightness
Problems
Picture too dim
or too bright
•Reset the monitor to factory settings.
•Auto Adjust through OSD.
•Adjust brightness & contrast controls via OSD.
52 | Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Geometric
Distortion
Screen not
centered
correctly
•Reset the monitor to factory settings.
•Auto Adjust through OSD.
•Adjust horizontal & vertical controls via OSD.
Horizontal/
Vertical Lines
Screen has one
or more lines
•Reset the monitor to factory settings.
•Perform Auto Adjust via OSD.
•Adjust Phase and Pixel Clock controls via OSD.
•Perform monitor self-test feature check and
determine if these lines are also in self-test mode.
•Check for bent or broken pins in the video cable
connector.
•Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
•Reset the monitor to factory settings.
•Perform Auto Adjust via OSD.
•Adjust Phase and Pixel Clock controls via OSD.
•Perform monitor self-test feature check to
determine if the scrambled screen appears in self-
test mode.
•Check for bent or broken pins in the video cable
connector.
•Restart the computer in safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
•Do not perform any troubleshooting steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Resetthemonitortofactorysettings.
•Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.
Missing Color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color not
good
•Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
•Adjust R/G/B value under Custom. Color in Color
menu OSD.
•Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
•Run the built-in diagnostics.
Troubleshooting | 53
Common
Symptoms
What You
Experience
Possible Solutions
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature to turn o
the monitor at all times when not in use (for more
information, see Power Management Modes).
•Alternatively, use a dynamically changing
screensaver.
Product specific problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•Check the signal source. Ensure the computer is
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
•Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
•Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width
of the screen
•Due to dierent video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
•Run the built-in diagnostics.
Universal Serial Bus (USB) specific problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
•Check that your monitor is turned on.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Switch o and then turn on the monitor again.
•Reboot the computer.
•Some USB devices like external portable HDD
require higher electric current; connect the device
directly to the computer system.
54 | Troubleshooting
Specific
Symptoms
What You
Experience
Possible Solutions
SuperSpeed USB
3.0 interface is
slow.
SuperSpeed USB
3.0 peripherals
working slowly
or do not work
at all
•Check that your computer supports USB 3.0.
•Some computers have USB 3.0, USB 2.0, and USB
1.1 ports. Ensure that the correct USB port is used.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
respond
slowly or only
work when
the distance
between the
peripheral and its
receiver is short.
•Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
•Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
•Use a USB-extender cable to position the wireless
USB receiver as far away as possible from the USB
3.0 port.
Appendix | 55
Appendix
Safety instructions
For displays with glossy bezels the user should consider the placement of the display as the
bezel may cause disturbing reflections from surrounding light and bright surfaces.
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).
FCC notices (U.S. only) and other regulatory
information
For FCC notices and other regulatory information, see the regulatory compliance website
located at www.dell.com/regulatory_compliance.
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area.
To get online Monitor support content:
See www.dell.com/support/monitors.
To contact Dell for sales, technical support, or customer service issues:
1 Go to www.dell.com/support.
2 Verify your country or region in the Choose A Country/Region drop-down menu
at the top-left corner of the page.
3 Click Contact Us next to the country dropdown.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
56 | Appendix
Setting up your monitor
Setting Display Resolution to 1920 x 1080
For best performance, set the display resolution to 1920 x 1080 pixels by performing the
following steps:
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop. For Windows Vista and Windows 7, skip this step.
2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4 Click OK.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 1920 x 1080.
4 Click Apply.
If you do not see the recommended resolution as an option, you may need to update your
graphics driver. Please choose the scenario below that best describes the computer system
you are using, and follow the given steps.
Dell computer
1 Go to www.dell.com/support, enter your service tag, and download the latest
driver for your graphics card.
2 After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact Dell to
inquire about a graphics adapter that supports these resolutions.
Appendix | 57
Non-Dell computer
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop. For Windows Vista and Windows 7, skip this step.
2 Right-click on the desktop and click Personalization.
3 Click Change Display Settings.
4 Click Advanced Settings.
5 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, AMD, Intel etc.).
6 Refer to the graphic card provider website for updated driver (for example,
www.AMD.com or www.NVIDIA.com).
7 After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click Display adapter properties.
4 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, AMD, Intel etc.).
5 Refer to the graphic card provider website for updated driver (for example,
www.AMD.com or www.NVIDIA.com).
6 After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
NOTE: If you are unable to set the recommended resolution, please contact the
manufacturer of your computer or consider purchasing a graphics adapter that supports
the video resolution.
58 | Appendix
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the monitor.
For best practices, follow these instructions in the list below while unpacking, cleaning, or
handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of any
kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched and
show white scuff marks more than a lighter- colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically changing
screen saver and turn off your monitor when not in use.
Appendix | 59
Pin assignments
VGA connector
Pin number 15-pin side of theconnected signal cable
1Video-Red
2Video-Green
3Video-Blue
4GND
5Self-test
6GND-R
7GND-G
8GND-B
9Computer 5 V / 3.3 V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock
60 | Appendix
DP connector
Pin number 20-pin side of theconnected signal cable
1ML3 (n)
2 GND
3ML3 (p)
4 ML2 (n)
5 GND
6 ML2 (p)
7 ML1 (n)
8 GND
9 ML1 (p)
10 ML0 (n)
11 GND
12 ML0 (p)
13 GND
14 GND
15 AUX (p)
16 GND
17 AUX (n)
18 Hot Plug Detect
19 Re-PWR
20 +3.3 V DP_PWR
Appendix | 61
HDMI connector
Pin number 19-pin side of theconnected signal cable
1TMDS DATA 2+
2TMDS DATA 2 SHIELD
3TMDS DATA 2-
4TMDS DATA 1+
5TMDS DATA 1 SHIELD
6TMDS DATA 1-
7TMDS DATA 0+
8TMDS DATA 0 SHIELD
9TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5 V POWER
19 HOT PLUG DETECT
62 | Appendix
Universal Serial Bus (USB)
This section provides information about the USB ports available on your monitor.
Your computer has the following USB ports:
Bottom •One USB 3.0 upstream port
•Two USB 3.0 downstream ports
Left Two USB 3.0 downstream ports
NOTE: The monitor’s USB ports work only when the monitor is on or in the power save
mode. If you turn off the monitor and then turn it on, the attached peripherals may take
a few seconds to resume normal functionality.
NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0 compatible.
USB 3.0
Transfer speed Data rate Maximum power consumption (each port)
SuperSpeed 5 Gbps 4.5 W
Hi-Speed 480 Mbps 4.5 W
Full speed 12 Mbps 4.5 W
USB 2.0
Transfer speed Data rate Maximum power consumption (each port)
Hi-Speed 480 Gbps 2.5 W
Full speed 12 Mbps 2.5 W
Low speed 1.5 Mbps 2.5 W
USB 2.0 downstreamport
Pin number Signal
1 VCC
2DMD
3DPD
4GND
Appendix | 63
USB 3.0 upstream port USB 3.0 downstreamport
Pin number Signal Pin number Signal
1 VBUS 1 VBUS
2D- 2D-
3D+ 3D+
4GND 4GND
5StdB_SSTX- 5StdA_SSRX-
6StdB_SSTX+ 6StdA_SSRX+
7GND_DRAIN 7GND_DRAIN
8StdB_SSRX- 8StdA_SSTX-
9StdB_SSRX+ 9StdA_SSTX+
Shell Shield Shell Shield