Table of Contents
- Dell Precision 7820 Tower Owner's Manual
- Working on your computer
- Removing and installing components
- Screw size list
- Recommended tools
- Power supply unit (PSU)
- Side cover
- Front bezel
- Hard Disk Drive bezel
- Hard disk drive assembly
- Slim Optical Disk Drive
- Front input and output bezel
- 5.25 inch ODD bracket
- Front input and output panel
- Input and output panel bracket
- Intruder switch
- Internal chassis speaker
- Air shroud
- Memory
- Graphical processing unit(GPU)
- Coin cell battery
- System fan
- Fan bracket
- PCIe holder
- Rear system fan
- Front system fan
- Processor heat sink module
- System board
- Technology and components
- System specifications
- System Setup
- Software
- Troubleshooting
- Contacting Dell
DELL T7820 User Manual
Displayed below is the user manual for T7820 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
Dell Precision 7820 Tower
Owner's Manual
Regulatory Model: D02T
Regulatory Type: D02T001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2017 - 10
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 7
Safety instructions............................................................................................................................................................. 7
Turning o your computer — Windows 10.....................................................................................................................7
Before working inside your computer..............................................................................................................................8
After working inside your computer.................................................................................................................................8
2 Removing and installing components............................................................................................................. 9
Screw size list..................................................................................................................................................................... 9
Recommended tools........................................................................................................................................................ 10
Power supply unit (PSU)..................................................................................................................................................11
Removing the PSU......................................................................................................................................................11
Installing the PSU........................................................................................................................................................ 11
Side cover..........................................................................................................................................................................12
Removing the side cover........................................................................................................................................... 12
Installing the side cover..............................................................................................................................................13
Front bezel.........................................................................................................................................................................14
Removing the front bezel.......................................................................................................................................... 14
Installing the front bezel.............................................................................................................................................15
Hard Disk Drive bezel....................................................................................................................................................... 15
Removing HDD bezel................................................................................................................................................. 15
Installing HDD bezel....................................................................................................................................................16
Hard disk drive assembly................................................................................................................................................. 16
Removing the HDD bracket...................................................................................................................................... 16
Installing the HDD bracket.........................................................................................................................................18
Removing the HDD.....................................................................................................................................................18
Installing the HDD...................................................................................................................................................... 20
Slim Optical Disk Drive.................................................................................................................................................... 20
Removing the slim ODD............................................................................................................................................20
Installing the slim ODD.............................................................................................................................................. 22
Front input and output bezel.......................................................................................................................................... 22
Removing front input and output bezel.................................................................................................................. 22
Installing front input and output bezel.....................................................................................................................24
5.25 inch ODD bracket.................................................................................................................................................... 24
Removing the 5.25 ODD bracket............................................................................................................................. 24
Installing the 5.25 ODD bay...................................................................................................................................... 27
Front input and output panel.......................................................................................................................................... 27
Removing front input and output panel...................................................................................................................27
Installing front input and output panel.....................................................................................................................30
Input and output panel bracket.......................................................................................................................................31
Removing input and output panel bracket...............................................................................................................31
Installing input and output panel bracket................................................................................................................ 32
Intruder switch................................................................................................................................................................. 32
Removing the Intruder switch..................................................................................................................................32
Contents 3
Installing the intruder switch.....................................................................................................................................33
Internal chassis speaker.................................................................................................................................................. 33
Removing the internal chassis speaker................................................................................................................... 34
Installing the internal chassis speaker......................................................................................................................35
Air shroud..........................................................................................................................................................................35
Removing the air shroud........................................................................................................................................... 35
Installing the air shroud............................................................................................................................................. 36
Memory.............................................................................................................................................................................36
Removing the memory module................................................................................................................................ 36
Installing the memory module...................................................................................................................................36
Graphical processing unit(GPU).....................................................................................................................................37
Removing the GPU.................................................................................................................................................... 37
Installing the GPU...................................................................................................................................................... 38
Coin cell battery............................................................................................................................................................... 38
Removing the coin cell battery.................................................................................................................................38
Installing the coin cell battery................................................................................................................................... 39
System fan........................................................................................................................................................................40
Removing the System fan........................................................................................................................................ 40
Installing the system fan............................................................................................................................................ 41
Fan bracket........................................................................................................................................................................41
Removing the fan from the fan bracket.................................................................................................................. 41
Installing the fan into the fan bracket......................................................................................................................42
PCIe holder....................................................................................................................................................................... 43
Removing PCIe holder ..............................................................................................................................................43
Installing the PCIe holder.......................................................................................................................................... 44
Rear system fan............................................................................................................................................................... 44
Removing the rear system fan................................................................................................................................. 44
Installing the rear system fan....................................................................................................................................47
Front system fan.............................................................................................................................................................. 47
Removing the front system fan................................................................................................................................47
Installing the front system fan..................................................................................................................................49
Processor heat sink module............................................................................................................................................50
Removing the processor heat sink module.............................................................................................................50
Installing the processor heat sink module................................................................................................................51
Removing the CPU.....................................................................................................................................................51
Installing the CPU...................................................................................................................................................... 53
System board................................................................................................................................................................... 56
Removing system board............................................................................................................................................56
Installing the system board....................................................................................................................................... 62
System board components.......................................................................................................................................63
3 Technology and components....................................................................................................................... 65
Memory conguration.....................................................................................................................................................65
Technologies list...............................................................................................................................................................65
Teradici PCoIP.................................................................................................................................................................. 66
4 System specications..................................................................................................................................68
4Contents
System specications......................................................................................................................................................68
Memory specications.................................................................................................................................................... 68
Video specications.........................................................................................................................................................68
Audio specications.........................................................................................................................................................69
Network specications....................................................................................................................................................69
Card slots.......................................................................................................................................................................... 69
Storage specications..................................................................................................................................................... 70
External connectors.........................................................................................................................................................70
Power specications........................................................................................................................................................70
Physical specications.....................................................................................................................................................70
Environmental specications........................................................................................................................................... 71
5 System Setup.............................................................................................................................................. 72
General options.................................................................................................................................................................72
System conguration.......................................................................................................................................................73
Video..................................................................................................................................................................................76
Security..............................................................................................................................................................................77
Secure boot...................................................................................................................................................................... 79
Performance..................................................................................................................................................................... 79
Power management......................................................................................................................................................... 81
Post behaviour................................................................................................................................................................. 82
Manageability....................................................................................................................................................................82
Virtualization support...................................................................................................................................................... 83
Maintenance..................................................................................................................................................................... 83
System logs...................................................................................................................................................................... 84
Advanced congurations................................................................................................................................................ 84
SupportAssist system resolution....................................................................................................................................84
Updating the BIOS in Windows .....................................................................................................................................84
Updating BIOS on systems with bitlocker enabled................................................................................................85
Updating your system BIOS using a USB ash drive............................................................................................ 85
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................. 86
Flashing the BIOS from the F12 One-Time boot menu......................................................................................... 86
System and setup password.......................................................................................................................................... 90
Assigning a system password and setup password...............................................................................................90
Deleting or changing an existing system and or setup password.........................................................................91
6 Software......................................................................................................................................................92
Supported operating systems........................................................................................................................................ 92
Downloading drivers........................................................................................................................................................ 92
Chipset drivers................................................................................................................................................................. 93
Graphics controller driver................................................................................................................................................93
Ports.................................................................................................................................................................................. 93
USB drivers.......................................................................................................................................................................94
Network driver................................................................................................................................................................. 94
Audio drivers.....................................................................................................................................................................94
Storage controller drivers................................................................................................................................................94
Other drivers.................................................................................................................................................................... 94
Contents 5
Security device drivers..............................................................................................................................................94
Software device drivers............................................................................................................................................ 95
Human Interface Device drivers...............................................................................................................................95
Firmware..................................................................................................................................................................... 95
7 Troubleshooting........................................................................................................................................... 96
Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0.................................................................... 96
Running the ePSA diagnostics.................................................................................................................................96
Preboot blinking power button codes........................................................................................................................... 96
8 Contacting Dell........................................................................................................................................... 101
6 Contents
Working on your computer
Topics:
• Safety instructions
• Turning o your computer — Windows 10
• Before working inside your computer
• After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on if the side
cover is removed.
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
1
Working on your computer 7
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety instructions.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Ensure you follow the Turning o your computer.
4 Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from
the network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
8Working on your computer
Removing and installing components
Topics:
• Screw size list
• Recommended tools
• Power supply unit (PSU)
• Side cover
• Front bezel
• Hard Disk Drive bezel
• Hard disk drive assembly
• Slim Optical Disk Drive
• Front input and output bezel
• 5.25 inch ODD bracket
• Front input and output panel
• Input and output panel bracket
• Intruder switch
• Internal chassis speaker
• Air shroud
• Memory
• Graphical processing unit(GPU)
• Coin cell battery
• System fan
• Fan bracket
• PCIe holder
• Rear system fan
• Front system fan
• Processor heat sink module
• System board
Screw size list
Table 1. Screw list
Component Screw type Quantity
Slim ODD Bracket #6-32 UNC X6.0mm 1
FIO Cable Clip #6-32X1/4 inches 1
FIO Board M3X5.0mm 2
FIO Bracket #6-32 UNC X6.0mm 1
Front System Fan Bracket #6-32 UNC X6.0mm 1
2
Removing and installing components 9
Component Screw type Quantity
Intruder Holder M3X5.0mm 1
PDB Board #6-32X1/4 inches 3
PDB Bracket M3X5.0mm 1
Slim ODD Plug M3X5.0mm 2
HDD Bracket M3X5.0mm 1
5.25" ODD Bracket #6-32 UNC X6.0mm
M3X5.0mm
2
2
System Board #6-32X1/4 inches 11
Middle Fan Fixed Bracket #6-32X1/4 inches 1
Middle Fan Bracket #6-32X1/4 inches 3
Rear Fan Bracket #6-32X1/4 inches 2
HSBP Board M3X5.0mm 2
Slim ODD Fixed Bracket M2X2.0mm 2
Slim ODD M3X5.0mm 1
5.25" ODD M3X4.5mm 4
3.5" HDD Bracket M3X4.5mm 4
2.5" HDD Bracket M3X4.5mm 4
2nd CPU Support Bracket #6-32X1/4 inches 2
2nd CPU Board #6-32X1/4 inches 5
UPI Fixed Bracket M3X5.0mm 1
CPU Cooler T-30 torx bolt 4
Liquid Cooler Module #6-32X1/4 inches
#6-32 UNC X3.5mm
T-30 torx bolt
4
6
4
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Philips #2 screwdriver
• Plastic scribe
• T-30 torx screwdriver
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
10 Removing and installing components
Power supply unit (PSU)
Removing the PSU
1 Follow the procedure in Before working inside your computer.
2 Disconnect the power cable from the system.
3 Press the PSU release latch [1] and slide the power supply away from the system [2].
Installing the PSU
1 Slide in the power supply unit to the PSU slot on the system.
2 Connect the power cable to the system.
3 Follow the procedure in After working inside your computer
Removing and installing components 11
Side cover
Removing the side cover
1 Follow the procedure in Before working inside your computer.
CAUTION: The system will not power on while the side cover is o. Also, the system will shut down if the side cover is
removed while the system is on.
2 To remove the side cover:
3 Press the latch
4 Pull the latch [1] upward and rotate it to release the cover [2].
12 Removing and installing components
5 Lift the cover to remove it from the system.
Installing the side cover
1 First hold and align the bottom of the side cover to the chassis.
2 Ensure that the hook on the bottom of the side cover snaps into the notch on the system.
3 Press the system cover until it clicks into place.
CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is
removed while the system is on.
4 Follow the procedure in After working inside your computer .
Removing and installing components 13
Front bezel
Removing the front bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the side cover.
3 To remove the front bezel:
a Pry the retention tabs to release the front bezel from the system.
b Rotate the bezel forward and lift the front bezel away from the system.
14 Removing and installing components
Installing the front bezel
1 Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.
2 Rotate the bezel forward and press the front bezel until the tabs click into place.
3 Follow the procedure in After working inside your computer.
Hard Disk Drive bezel
Removing HDD bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the side cover.
3 To remove the HDD bezel:
a Press the blue unlock button [1] on the edge of ODD bay.
b Slide the latch [2] to the unlock position, on the front I/O bezel.
c Rotate forward and lift the HDD bezel [3] away from the system.
Removing and installing components 15
Installing HDD bezel
1 Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.
2 Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system.
3 Install the side cover.
4 Follow the procedure in After working inside your computer.
Hard disk drive assembly
Removing the HDD bracket
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
16 Removing and installing components
Installing the HDD bracket
1 Slide the bracket into the drive bay until it clicks into place.
CAUTION: Ensure that the latch is open before installing the bracket.
2 Lock the latch.
3 Install the following components:
aHDD bezel
bside cover
4 Follow the procedure in After working inside your computer.
Removing the HDD
1 Follow the procedure in Before working inside your computer.
2 Remove the following:
18 Removing and installing components
Installing the HDD
1 Insert the HDD into the 3.5" bracket with the connector end of the hard drive towards the back of the HDD bracket.
2 Slide the HDD bracket back into the hard drive bay.
3 Install the following:
aHDD bracket
bHDD bezel
cside cover
4 Follow the procedure in After working inside your computer
Slim Optical Disk Drive
Removing the slim ODD
1 Follow the procedure in Before working inside the computer.
2 Remove the side cover.
3 To remove the slim ODD:
a Remove the screw [1] that secures the slim ODD and push the slim ODD [2] out of the chassis.
20 Removing and installing components
b Slide the slim ODD out of the system.
Removing and installing components 21
Installing the slim ODD
1 Slide the slim ODD into the slot on the chassis.
2 Tighten the screw to secure the slim ODD to the chassis.
3 Install the side cover.
4 Follow the procedure in After working inside your computer.
Front input and output bezel
Removing front input and output bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
3 To remove the front input and output(I/O) bezel:
a Pry the four retention tabs[1] from the chassis and push the bezel out from the chassis[2].
22 Removing and installing components
b Lift the bezel from the chassis.
Removing and installing components 23
Installing front input and output bezel
1 Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system.
2 Press the retention tabs and secure them to the chassis.
3 Install the :
afront bezel
bside cover
4 Follow the procedure in After working inside your computer.
5.25 inch ODD bracket
Removing the 5.25 ODD bracket
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
3 To remove the ODD bracket:
a Remove the ODD ller from the chassis.
24 Removing and installing components
b Remove the ve screws[1,2] that secure the bracket to the chassis.
Removing and installing components 25
c Slide the ODD bracket toward the rear of the system and lift it away from the chassis.
26 Removing and installing components
Installing the 5.25 ODD bay
1 Place the ODD bracket into the system slot.
2 Replace the (6-32 X 6.0mm) screws.
3 Place the ODD ller back into the slot.
4 Install the:
afront bezel
bside cover
5 Follow the procedure in After working inside your computer
Front input and output panel
Removing front input and output panel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
cfront input and output bezel
d5.25 inch ODD bracket
Removing and installing components 27
3 To remove the front input and output(I/O) panel:
a Disconnect the intruder switch cable [1], USB 3.1 cable [2], front I/O power cable [3], USB 3.1 cable [4], Speaker cable [5], Audio
cable [6]
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector
end. Pulling the cable wires may loosen them from the connector.
b Remove the screw that secures the front I/O panel to the chassis.
28 Removing and installing components
c Slide the I/O panel out of the chassis.
Removing and installing components 29
Installing front input and output panel
1 Insert the input and output(I/O) panel onto its slot in the system.
2 Slide the panel to secure the hooks into the chassis hole.
3 Tighten the screw to secure the front I/O panel to the chassis.
4 Connect the following cables:
• intruder switch cable
• USB 3.1 cable
• front I/O power cable
• front I/O power cable
• USB 3.1 cable
• speaker cable
• audio cable
5 Install the:
afront input and output bezel
b5.25 inch ODD bracket
30 Removing and installing components
cfront bezel
dside cover
6 Follow the procedure in After working inside your computer.
Input and output panel bracket
Removing input and output panel bracket
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
cfront input and output bezel
d5.25 inch ODD bracket
efront input and output panel
3 To remove the input and output(I/O) panel bracket:
a Remove the two screws.
b Slide the I/O module out of the bracket.
Removing and installing components 31
Installing input and output panel bracket
1 Insert the input and output(I/O) panel into the metal bracket.
2 Replace the screws to secure the I/O panel bracket to the I/O panel.
3 Install the:
afront input and output panel
bfront input and output bezel
c5.25 inch ODD bracket
dfront bezel
eside cover
4 Follow the procedure in After working inside your computer.
Intruder switch
Removing the Intruder switch
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
c5.25 inch ODD bracket
3 To remove the intruder switch:
a Disconnect the intruder cable [1] from the I/O module.
b Remove the screw [2] that secures the intruder switch to the chassis.
c Lift the intruder switch and remove it from the chassis.
32 Removing and installing components
NOTE: The system will not power on without the Intruder switch installed.
Installing the intruder switch
1 Place the intruder switch into the slot in the system chassis.
2 Replace the screw and secure the switch to the chassis.
3 Connect the cable to the system board.
4 Install the:
a5.25 inch ODD bracket
bfront bezel
cside cover
5 Follow the procedure in After working inside your computer.
Internal chassis speaker
Removing and installing components 33
Removing the internal chassis speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the: .
aside cover
bfront bezel
c5.25 inch ODD bracket
3 To remove the internal chassis speaker:
a Disconnect the speaker cable [1] from the front I/O module.
b Press the speaker securing tabs [2], then pull to release it from the system.
c Gently push the speaker [3] with its cable out of the system.
34 Removing and installing components
Installing the internal chassis speaker
1 Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the system.
2 Connect the internal chassis speaker cable to the connector on the system chassis.
3 Install the:
a5.25 inch ODD bracket
bfront bezel
cside cover
4 Follow the procedure in After working inside your computer
Air shroud
Removing the air shroud
1 Follow the procedure in Before working inside your computer.
2 Remove the side cover
3 To remove the air shroud:
a Holding the shroud at both the ends, press the tabs[1] and then lift the shroud[2] from the system.
Removing and installing components 35
Installing the air shroud
1 Place the shroud into its position and make sure that the tab ts into the system.
2 Align the shroud to its locking tab.
3 Press down the shroud until it clicks into place.
4 Install the side cover.
5 Follow the procedure in After working inside your computer.
Memory
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the following:
aside cover
bair shroud
3 Press the memory module retention tabs on each side of the memory module.
4 Lift the memory module out of the memory slot on the system board.
WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to pull it
straight out of the memory module slot.
Installing the memory module
1 Align the notch on the memory module with the tab on the memory module connector.
2 Insert the memory module into the memory module slot.
3 Press the memory module rmly until the retention tabs click into place.
NOTE: Do not pull the retention levers up. Always press down rmly on the module until the levers lock into place
unassisted.
4 Install the:
aair shroud
bside cover
5 Follow the procedure in After working inside your computer
36 Removing and installing components
Graphical processing unit(GPU)
Removing the GPU
1 Follow the procedure in Before working inside your computer.
2 Remove the side cover.
3 To remove the GPU:
a Disconnect the power cable [1] from the GPU card.
NOTE: Not all GPU cards will have power cable, may not apply to all systems.
b Press and rotate the blue clips backward [2], to unlock the ller bracket.
c Lift the GPU from the PCIe slot on the system board.
Removing and installing components 37
Installing the GPU
1 Align and place the GPU to the PCIe slot on the system board.
2 Press it down so that it is securely seated on the slot.
3 Connect the power cable to the GPU.
4 Lock both the blue clips forward on the ller bracket to secure the GPU to the system board.
5 Install the side cover.
6 Follow the procedure in After working inside your computer.
Coin cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bgraphical processing unit(GPU)
3 To remove the coin cell battery:
a Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2].
38 Removing and installing components
b Lift the coin-cell battery out of the system board.
Installing the coin cell battery
1 Place the coin-cell battery into its slot on the system board.
2 Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system
board.
3 To install:
agraphical processing unit (GPU)
bside cover
4 Follow the procedure in After working inside your computer.
Removing and installing components 39
System fan
Removing the System fan
1 Follow the procedure in Before working inside your computer .
2 Remove the:
aside cover
bair shroud
cfront bezel
d5.25 inch ODD bracket
egraphical processing unit(GPU)
3 To remove the system fan:
a Press the connector tab and disconnect the two fan cables from the system board.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the
connector end. Pulling on the cable wires may loosen them from the connector.
40 Removing and installing components
b Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] .
Installing the system fan
1 Align the system fan to its slot on the system board and secure it with the 3 screws.
2 Connect the fan cables to the slot on the system board.
3 Install the:
agraphical processing unit(GPU)
b5.25 ODD bracket
cfront bezel
dair shroud
eside cover
4 Follow the procedure in After working inside your computer.
Fan bracket
Removing the fan from the fan bracket
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
Removing and installing components 41
bsystem fan
3 To remove the fan from the fan bracket:
a Slide out the four rubber grommets for each fan from the fan chassis [1].
b Lift the fan and remove it from the fan assembly [2].
Installing the fan into the fan bracket
1 Place the fan into the fan bracket.
2 Tighten the grommets that secure the fan to the fan bracket.
3 Install the:
42 Removing and installing components
asystem fan
bside cover
4 Follow the procedure in After working inside your computer
PCIe holder
Removing PCIe holder
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bgraphical processing unit(GPU)
3 To remove the PCIe holder:
a Disconnect the two power cables from the cable slot in the PCIe holder [1].
b Press the PCIe holder securing clip and slide the holder [2] out of the chassis.
Removing and installing components 43
Installing the PCIe holder
1 Align and place the PCIe holder to the system chassis.
2 Press the holder back until it clicks to the system.
3 Connect the two power cables to the cable slots in the holder.
4 Install the:
agraphical processing unit(GPU)
bside cover
5 Follow the procedure in After working inside your computer.
Rear system fan
Removing the rear system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bprocessor heat sink module(PHM)
3 To remove the rear system fan:
a Disconnect the two fan cables [1] from the system board.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the
connector end. Pulling on the cable wires may loosen them from the connector.
b Unroute the cable from the cable holder [2] on the PSU bracket.
44 Removing and installing components
c Remove the screws [1].
d Press the tab[2] to detach the fan from the system.
Removing and installing components 45
e Rotate the fan forward and lift it away from the system.
46 Removing and installing components
Installing the rear system fan
1 Insert the fan assembly on one side to align it with the screw tab on the PSU bracket.
2 Press the assembly on the other side to align it with the screw tab on the PCI bracket.
3 Tighten the two screws to secure it with the system.
4 Connect the two fan cables to the system board.
5 Install the:
aprocessor heat sink module(PHM)
bside cover
6 Follow the procedure in After working inside your computer.
Front system fan
Removing the front system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bfront bezel
cPCIe holder
Removing and installing components 47
dgraphical processing unit (GPU)
3 To remove the front system fan:
a Unroute the following cables from the card holder [5]:
• SATA 0,1 cable [1]
• SATA 2, 3, 4, 5 cable [2]
• ODD 0, 1 cable [3]
• USB 3.1 cable [4]
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector
end. Pulling the cable wires may loosen them from the connector.
b Unroute the fan cable [1] from the system board.
c Remove the screw [2] that secure the rear system fan to the chassis.
d Lift the fan to release it from the retention slot in the system chassis [3].
48 Removing and installing components
Installing the front system fan
1 Align the front system fan to its retention slot in the system chassis.
2 Replace the screw that secures the front system fan to the chassis.
3 Connect the fan cable to the system board.
4 Route the following cables through the cable holder and connect to the system board:
• SATA 2, 3, 4, 5 cable
• SATA 0, 1 cable
• ODD 0, 1 cable
• USB 3.1 cable
5 Install the:
aPCIe holder
bgraphical processing unit (GPU)
cfront bezel
dside cover
6 Follow the procedure in After working inside your computer.
Removing and installing components 49
Processor heat sink module
Removing the processor heat sink module
1 Follow the procedure in Before working inside your computer.
NOTE: Ensure that you have Torx 30 screwdriver to remove the processor heat sink module (PHM).
2 Remove the:
aside cover
bair shroud
3 To remove the heat sink:
a Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1).
b Lift the heat sink away from the CPU slot on the system board.
CAUTION: CPU will be removed with the heat sink.
50 Removing and installing components
Installing the processor heat sink module
1 Place the heat sink on the CPU slot.
2 Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink to the system board.
3 Install the:
aair shroud
bside cover
4 Follow the procedure in After working inside your computer.
Removing the CPU
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bair shroud
cprocessor heat sink module
3 To remove the central processing unit (CPU):
a Hold the processor heat sink module upside down.
b Pry the two processor carrier latchs [1] from the processor heat sink module.
c Press the other two carrier latchs [2] of the processor carrier and remove it from the slot in the heat sink.
Removing and installing components 51
d Use a torx screwdriver to pry the CPU o the processor heat sink module. Place the blade between the clip and the CPU.
NOTE: A atbed screwdriver or plastic scribe can also be used as well.
e Unlatch the CPU from the two keying latches on the processor carrier and gently lift the CPU.
NOTE: Avoid touching the CPU contacts with your
ngers.
52 Removing and installing components
Installing the CPU
1 Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the carrier is on the
bottom left hand corner.
2 Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle mark on the
carrier.
Removing and installing components 53
3 Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up.
4 Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier.
NOTE: After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns
with the triangle on the carrier. If they are not aligned repeat the preceding steps.
5 Align the processor and carrier assembly with the heat sink so that the triangle marks on the processor and carrier are aligned with the
triangle mark on the top side of the heat sink (captive screw #2).
54 Removing and installing components
6 Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked into the
openings of heat sink.
NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle
on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing
up).
7 Install the processor and heat sink onto the central processing unit (CPU) socket and then secure the four captive screws on the heat
sink to the system board in sequential order (1 > 2 > 3 > 4).
Removing and installing components 55
8 Install the:
aheat sink
bair shroud
cside cover
9 Follow the procedure in After working inside your computer
System board
Removing system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aside cover
bair shroud
cGPU
dmemory module
esystem fan
frear system fan
gPHM
hPCIe card holder
3 To remove the system board:
a Pull and remove the bracket [1] from the system board.
b To remove the system fan xed bracket, remove the screw [2] that secure the xed bracket to the system board.
c Lift the system fan xed bracket from the system board [3].
56 Removing and installing components
d Disconnect the following cables from the system board connectors:
• audio cable [1]
• power cable [2]
• cable holder [3]
• power control cable [4]
• 24 Pin power cable [5]
• front I/O panel [6]
Removing and installing components 57
e Disconnect the following cables:
• SATA 2, 3, 4, 5 cable [1]
• SATA 0,1 cable [2]
• ODD 0, 1 cable [3]
• USB 3.1 cable [4]
• Front system fan cable [5]
NOTE: Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the
connector end. Pulling on the cable wires may loosen them from the connector.
58 Removing and installing components
f Remove the screws that secure the system board to the chassis.
Removing and installing components 59
g Slide the system board towards HDD bracket module to detach it from the system.
60 Removing and installing components
h Lift the system board up to remove it from the chassis.
Removing and installing components 61
Installing the system board
1 Align and place the system board into the chassis.
2 Slide the system board to its position.
3 Replace the screws to secure the system board to the chassis.
4 Place the system fan xed bracket and replace the single screw on the system board.
5 Connect the following cables:
• audio cable
• power cable
• power control cable
• 24Pin power cable
• front I/O panel
• SATA cables
• ODD cables
• USB 3.1 cables
• Front system fan cable
6 Install the:
aPCIe holder
bmemory module
csystem fan
drear system fan
ePHM
fair shroud
gGPU
hside cover
7 Follow the procedure in After working inside your computer.
62 Removing and installing components
System board components
The following image displays the system board components.
1 Slot 6 PCI 2 Slot PCI 3x16
3 Memory slots 4 CPU0
5 Memory slots 6 Front panel audio port
7 Power CPU port 8 Rear fan 0 port
9 HDD fan port 10 Rear fan 1 port
11 PCIE1 12 PCIE0
13 Power control port 14 Piezo speaker
15 CPU fan 0 16 System fan 2
17 System fan 1 18 CPU1 board connector
19 Coin cell battery 20 Thermal HDD port
Removing and installing components 63
21 Power port 22 Jumper
23 SW_Power 24 USB 2_INT
25 Front panel power connector 26 System fan 0
27 USB 2_ex 28 Front panel USB3.2 port
29 Front panel USB3.1 30 SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports
31 VROC_key
64 Removing and installing components
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Memory conguration
• Technologies list
• Teradici PCoIP
Memory conguration
This section provides information about the memory conguration for the Dell Precision Tower 7820 systems.
The following table illustrates the memory conguration and population rules for the Dell Precision Tower 7820:
Technologies list
This section provides information about the technologies that comes with the Dell Precision 7820 Tower.
The following table lists the basic of technologies that are available on the Dell Precision7820 Tower systems for Dell internal users only.
Table 2. Technologies list
No. Category Technology Browser Path
1Chipset Intel C620 Series Chipset (C621)
2Processor • Intel Xeon Platinum 81xx
Processor
• Intel Xeon Gold 61xx
Processor
• Intel Xeon Gold 51xx
Processor
• Intel Xeon Silver 41xx
Processor
3
Technology and components 65
No. Category Technology Browser Path
• Intel Xeon Bronze 31xx
Processor
3Memory DDR4
4Audio Integrated Realtek ALC3234 High
Denition Audio Codec (2
Channel)
5Network NIC Integrated RJ45
6Graphics Radeon Pro WX • 9100
• 7100
• 5100
• 4100
• 3100
• 2100
NVIDIA • Quadro GP100
• Quadro P6000
• Quadro P5000
• Quadro P4000
• Quadro P2000
• Quadro P1000
• Quadro P600
• Quadro P400
• NVS 310
• NVS 315
7Storage SATA
SAS
Dell UltraSpeed Quad (PCIE M.2
Interposer)
Dell UltraSpeed Duo (PCIE M.2
Interposer)
9Remote Solutions 1-1 Teradici PCoIP • CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P25) DUAL Monitor Support
• HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2)
• CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P45 ) QUAD Monitor Support
• HOST: PCIe x1 PCoIP Quad Host Card (TERA Gen 2)
• Support Dual Terra Card congurations
NOTE: For further information about the Teradici PCoIP
Card host driver installation, see Teradici PCoIP.
Teradici PCoIP
This section provides an overview of the host driver installation process.
Installing the Teradici PCoIP Card Host Dual/Quad
Install the PCoIP host driver software from dell.com/support.
66 Technology and components
NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active between a
host workstation or host PC and VMware View client. Doing this will result in losing access to your mouse and keyboard when the
driver software is removed.
To upgrade the PCoIP host driver software in this type of deployment, do one of the following:
• Connect to the host from a zero client.
• Upgrade the software while connecting to the host through another desktop-remoting protocol such as RDP or VNC.
Installing the PCoIP Host Driver Software on a Host PC:
1 Download the PCoIP host driver software from the Teradici Support site (click Current PCoIP Product and Releases).
2 Log in to the administrative web interface for the host card.
3 From the Conguration > Host Driver Function menu, enable the Host Driver Function.
4 Restart the host PC.
5 Install the PCoIP host software package appropriate for the operating system installed on the host PC. You can start the install
process by double-clicking the installer:
a 64 bit: PCoipHostSoftware_x64-v4.3.0.msi (or later)
6 When the Welcome screen appears, click Next.
7 Accept the terms, and then click Next.
8 Ensure that the installation location is correct, and click Next.
9 Click Install.
NOTE:
For Windows 7, when the driver is installed, a Windows Security dialog may appear. Click Install to continue with the
installation. To keep this dialog box from appearing in the future, select Always trust software from Teradici Corporation.
10 If prompted, restart the operating system; otherwise, skip this step. When restarted, the host driver software installation process
continues when the OS boots up. Click Install to continue.
11 Click Finish to complete the installation.
Technology and components 67
System specications
Topics:
• System specications
• Memory specications
• Video specications
• Audio specications
• Network specications
• Card slots
• Storage specications
• External connectors
• Power specications
• Physical specications
• Environmental specications
System specications
Feature Specication
Processor type • Intel Xeon Platinum 8100 Processors
• Intel Xeon Gold 6100 Processors
• Intel Xeon Gold 6100 Processors
• Intel Xeon Silver 4100 Processors
Total cache Upto 38.5 MB
Memory specications
Features Specications
Type DDR4 ECC
Speed 2666 MHz
Connectors 12 DIMM Slots
Capacity 6 channel memory up to 384GB 2666 MHz DDR4 ECC memory with dual CPUs
Maximum memory 384 GB
Video specications
Features Specications
Graphic card • Radeon Pro WX 9100
4
68 System specications
Features Specications
• NVIDIA Quadro GP100
• NVIDIA Quadro P6000
• NVIDIA Quadro P5000
• Radeon Pro WX 7100
• Radeon Pro WX 5100
• Radeon Pro WX 4100
• NVIDIA Quadro P4000
• NVIDIA Quadro P2000
• Radeon Pro WX 3100
• Radeon Pro WX 2100
• NVIDIA Quadro P1000
• NVIDIA Quadro P600
• NVIDIA Quadro P400
• NVIDIA NVS 310
• NVIDIA NVS 315
Audio specications
Features Specications
Type High Denition Audio Codec (2 Channel)
Controller Integrated Realtek ALC3234
Internal Speaker
Power Rating
2W
Internal microphone
support
no
Network specications
Features Specications
Integrated Intel i219 Gigabit Ethernet controllers with Intel Remote Wake UP, PXE and Jumbo frames support
Optional • Intel i210 10/100/1000 single port PCIe (Gen 3 x 1) gigabit network card.
• Intel X550-T2 10GbE dual port PCIe (Gen 3 x 4) network card
• Aquantia AQN-108 2.5Gbit/5Gbe single port PCIe (Gen 3 x 4) network card.
Card slots
Features Specications
Type PCIe Gen 3
Slots • 2 PCIe x 16
• 1 PCIe x 16 wired as x8
• 1 PCIe x 16 wired as x4
System specications 69
Features Specications
• 1 PCIe x 16 wired as x1
• 1 PCI 32/33
Storage specications
Features Specications
Externally Accessible DVD-ROM; DVD+/-RW 5.25” Bay Options: BD, DVD+/-RW
Internally Accessible • M.2 NVMe PCIe SSDs — Up to 4 x 1TB drives on 1 Dell Precision Ultra-Speed Drive Quad x16 cards
• Front FlexBay M.2 NVMe PCIe SSDs —Up to 2 x 1TB drives
• Up to 6 x 2.5” SATA drives
• Up to 5 x 3.5” SATA drives
• Slim ODD
• SAS available with optional controller
External connectors
Features Specications
Audio • Rear—1 x Audio Line in/Microphone
• Rear—1 x Audio Line out
• Front—1 x Universal Audio Jack
Network Rear—1 x RJ45 Network
USB • Front—4 x USB 3.1 Gen1
• Rear—6 x USB 3.1 Gen1
Serial port Rear—1 x Serial port
PS2 • Rear—1 x Keyboard
• Rear—1 x Mouse
Power specications
Features Specications
Wattage 950 W
Voltage input voltage 100 VAC-240 AC
Physical specications
Features Specications
Height 417.9 mm
Width 176.5 mm
70 System specications
Features Specications
Depth • 518.3 mm
Optional 19” rackmount rail kit
Environmental specications
Temperature Specications
Operating 5 °C to 35 °C (41 F to 95 °F)
NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8 F) per
1000 ft up to 10,000 ft.
Storage -40 °C to 65 °C(-40 F to 149 F)
Relative humidity
(maximum)
Specications
Operating 8% to 85% (non-condensing)
Storage 5% to 95% (non-condensing)
Maximum
vibration
Specications
Operating 0.52 Grms, 5 to 350 Hz
Storage 2.0 Grms, 5 to 500 Hz
Maximum Shock Specications
Operating 40 G half-sine 2.5 ms pulse
Storage 105 G half-sine 2.5 ms pulse
System specications 71
System Setup
Topics:
• General options
• System conguration
• Video
• Security
• Secure boot
• Performance
• Power management
• Post behaviour
• Manageability
• Virtualization support
• Maintenance
• System logs
• Advanced congurations
• SupportAssist system resolution
• Updating the BIOS in Windows
• System and setup password
General options
Table 3. General
Option Description
System Information This section lists the primary hardware features of your computer.
The options are:
•System Information
•Memory Conguration
•Processor Information
•PCI Information
•Device Information
Boot Sequence Allows you to change the order in which the computer attempts to
nd an operating system.
The options are:
•Diskette Drive
•USB Storage Device
•CD/DVD/CD-RW Drive
•Onboard NIC
•Internal HDD
5
72 System Setup
Option Description
Boot List Option
Allows you to change the boot list options.
Click one of the following options:
•Legacy
•UEFI—Default
Advanced Boot Options Allows you to Enable Legacy Option ROMs.
The options are:
•Enable Legacy Option ROMs—Default
•Enable Attempt Legacy Boot
UEFI Boot Path Security Allows you to control whether the system prompts the user to enter
the Admin password when booting to a UEFI boot path.
Click one of the following options:
•Always, Except Internal HDD—Default
•Always
•Never
Date/Time Allows you to set the date and time. The change to the system date
and time takes eect immediately.
System conguration
Table 4. System Conguration
Option Description
Integrated NIC Allows you to congure the integrated network controller.
Click one of the following options:
•Disabled
•Enabled
•Enabled w/PXE—Default
UEFI Network Stack Allows pre-OS and early OS networking features to use any enabled
NICs.
•Enabled UEFI Network Stack
This option is set by default.
Serial Port Identies and denes the serial port settings. You can set the serial
port to:
•Disabled
•COM1—Default
•COM2
•COM3
•COM4
NOTE: The operating system may allocate resources even
if the setting is disabled.
System Setup 73
Option Description
SATA Operation
7820 Tower Allows you to congure the operating mode of the integrated SATA
hard-drive controller.
Click one of the following options:
•Disabled
•AHCI
•RAID On—Default
NOTE: SATA is congured to support RAID
mode.
Drives
7820 Tower Allows you to enable or disable various drives on board.
The options are:
•MiniSAS PCIe SSD-0
•SATA-0
•SATA–2
•SATA–4
•ODD–0
•MiniSAS PCIe SSD-1
•SATA–1
•SATA–3
•SATA–5
•ODD–1
All the options are set by default.
PCIe Drives Allows the enabling of Front PCIe attached Ports.
•MiniSAS PCIe SSD-0
•MiniSAS PCIe SSD-1
•MiniSAS PCIe SSD-2
•MiniSAS PCIe SSD-3
All the options are set by default.
SMART Reporting This eld controls if the hard drive errors for the integrated drives
are reported during system startup. This technology is part of the
SMART(Self-Monitoring Analysis and Reporting Technology)
specication.
•Enable SMART Reporting
This option is not set by default.
USB Conguration Allows you to enable or disable the internal USB conguration.
The options are:
•Enable USB Boot Support
•Enable Front USB Ports
•Enable Internal USB Ports
•Enable USB 3.0 Controller
•Enable Rear USB Ports
74 System Setup
Option Description
All the options are set by default.
Front USB Conguration Allows you to enable/disable Front USB ports.
The options are:
•USB3 Type A *
•USB Type C port 2 (Right) *
•USB Type C port 1 (Right) *
All the options are set by default.
Rear USB Conguration Allows you to enable/disable Rear USB ports.
The options are:
•RearPort3 Top *
•RearPort1 Top *
•RearPort2 Top *
•RearPort3 Bottom *
•RearPort1 Bottom *
•RearPort2 Bottom *
All the options are set by default.
Internal USB Conguration Allows you to enable/disable Internal USB ports.
•Internal Port 2
This option is set by default.
Dell Type-C Dock Conguration Allows you to connect to Dell WD and TB family of docks.
Always Allows Dell Docks
This option is set by default.
Thunderbolt Adapter Conguration Allows you to enable or disable the Thunderbolt device support
capability.
The options are:
•Enabled Thunderbolt Technology Support
•Enabled Thunderbolt Adapter Pre-boot Modules
•Enabled Thunderbolt Adapter Boot Support—Default
NOTE: The security level congures the Thunderbolt
adapter security settings within the operating system.
USB PowerShare Allows you to congure the USB PowerShare feature behavior.
•Enable USB PowerShare
This option is not set by default.
Audio Allows you to enable or disable the integrated audio controller.
•Enable Audio
This option is set by default.
System Setup 75
Option Description
Memory Map IO above 4GB Allows you to enable or disable 64-bit capable PCI devices to be
decoded in above 4 GB address space(only if the system supports
64-bit PCI decoding).
•Memory Map IO above 4GB
This option is not set by default.
HDD Fans Allows you to control the HDD fans.
The options are:
•HDD1 Fan Enable
•HDD2 Fan Enable
•HDD3 Fan Enable
All the options are not set by default.
Miscellaneous devices Allows you to enable or disable various on board devices.
The options are:
•Enable PCI Slot—Default
•Secure Digital (SD) Card Boot
•Enable Secure Digital (SD) Card—Default
•Secure Digital (SD) Card Read-Only Mode
Intel VMD Technology Allows you to enable or disable VMD on the front PCIe bays.
•PCIE0
•PCIE1
•PCIE0_CPU0
•PCIE1_CPU0
All the options are not set by default.
Allows you to disable VMD for the PCIE Slots
•Auto—Default On
•Disabled
Video
Table 5. Video
Option Description
Primary Video Slot Allows you to congure primary boot video device.
Click any one of the following options:
•Auto—Default
•SLOT 1
•SLOT 2: VGA Compatible
•SLOT 2
•SLOT 3
•SLOT 5
•SLOT 6
76 System Setup
Option Description
•SLOT7_CPU1
Security
Table 6. Security
Option Description
Admin Password Allows you to set, change, or delete the administrator(admin) password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
System Password Allows you to set, change, or delete the System password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
Internal HDD-0 Password Allows you to set, change, or delete the password on the system's internal hard disk drive (HDD).
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
Strong Password Allows you to enforce the option to always set strong password.
•Enable Strong Password
This option is not set by default.
Password Conguration You can dene the length of your password. Min = 4, Max = 32
System Setup 77
Option Description
Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a
system restart.
Click one of the options:
•Disabled—Default
•Reboot bypass
Password Change Allows you to change the System password when the administrator password is set.
•Allow Non-Admin Password Changes
This option is set by default.
UEFI Capsule Firmware
Updates
Allows you to update the system BIOS via UEFI capsule update packages.
•Enable UEFI Capsule Firmware Updates
This option is set by default.
TPM 1.2 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.
The options are:
•TPM On(Default)
•Clear
•PPI Bypass for Enable Commands
•PPI Bypass for Disable Commands
Click any one of the following:
•Enabled—Default
•Disabled
Computrace (R) Allows you to activate or disable the optional Computrace software.
The options are:
•Deactivate—Default
•Disable
•Activate
Chassis Intrusion Allows you to control the chassis intrusion feature.
Click one of the following options:
•Disabled—Default
•Enabled
•On-Silent
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
•Enable CPU XD Support
This option is set by default.
OROM Keyboard Access Allows you to determine whether users are able to enter the Option ROM Conguration screens via
hotkeys during boot. The options are:
Click one of the following options:
•Enabled—Default
78 System Setup
Option Description
•One Time Enable
•Disabled
Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.
•Enable Admin Setup Lockout
This option is not set by default.
Master Password Lockout Allows you to disable master password support.
•Enable Master Password Lockout
This option is not set by default.
NOTE: Hard Disk password should be cleared before the settings can be changed.
Secure boot
Table 7. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.
Click one of the following options:
•Disabled—Default
•Enabled
Expert Key Management Allows you to enable or disable Expert Key Management.
•Enable Custom Mode
This option is not set by default.
The Custom Mode Key Management options are:
•PK(Default)
•KEK
•db
•dbx
Performance
Table 8. Performance
Option Description
Multi Core Support This eld species whether the processor has one or all cores
enabled. The performance of some applications improves with the
additional cores.
•Active Processor Cores
Choose any number from 01–08:
System Setup 79
Option Description
NOTE: To enable Trusted Execution mode, all the cores
must be enabled.
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
processor.
•Enable Intel SpeedStep
This option is set by default.
C-States Control Allows you to enable or disable the additional processor sleep
states.
•C states
This option is set by default.
Cache Prefetch Allows you to turn on the MLC streamer prefetcher and MLC
spatial prefetcher.
The options are:
•Hardware Prefetcher
•Adjacent Cache Prefetch
All the options are set by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the
processor.
•Enable Intel TurboBoost
This option is set by default.
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the
processor.
•Disabled
•Enabled—Default
Dell Reliable Memory Technology (RMT) Allows you to identify and isolate memory errors in system RAM.
•Enable Dell RMT—Default
•Clear Dell RMT
System Isochronous Mode Allows you to enable or disable this mode to reduce latency of
memory transactions at the expense of bandwidth. :
Click one of the options:
•Disabled(Default)
•Enabled
RAS Support Allows you to report or log errors caused by memory failures, the
PCIe failures, CPU failures. The options are:
•Enable on Memory modules
•Enable on PCIe modules
•Enable on CPU modules
The options are not set by default.
80 System Setup
Power management
Table 9. Power Management
Option Description
AC Recovery Species how the computer will respond when AC power is applied after an AC power loss.
You can set the AC Recovery to:
•Power O—Default
•Power On
•Last Power State
Auto On Time Allows you to set the time at which the computer must turn on automatically.
Click one of the following options:
• Disabled—Default
•Every Day
•Weekdays
•Select Days
Deep Sleep Control Allows you to dene the controls when Deep Sleep is enabled.
Click one of the options:
•Disabled—Default
•Enabled in S5 only
•Enabled in S4 and S5
USB Wake Support Allows you to enable USB devices to wake the system from standby.
•Enable USB Wake Support
This option is set by default.
Wake on LAN This option allows the computer to power up from the o state when triggered by a special LAN signal.
Wake-up from the Standby state is unaected by this setting and must be enabled in the operating
system. This feature only works when the computer is connected to AC power supply.
•Disabled - Does not allow the system to power on by special LAN signals when it receives a wake-up
signal from the LAN or wireless LAN.
•LAN Only - Allows the system to be powered on by special LAN signals.
•LAN with PXE Boot - Allows the system to power on and immediately boot to PXE when it receives a
wake-up packet sent to the system in either the S4 or S5 state.
All the options are not set by default.
Block Sleep Allows you to block entering to sleep(S3 state) in OS Environment.
This option is not set by default.
System Setup 81
Post behaviour
Table 10. POST Behavior
Option Description
Numlock LED Species if the NumLock function can be enabled when the system boots. This option is set by default.
Keyboard Errors Species whether keyboard related errors are reported when it boots. This option is set by default.
Extend BIOS POST Time Allows you to create additional pre-boot delay and see POST status messages.
Click one of the following options:
•0 seconds(Default)
•5 seconds
•10 seconds
Security Audit Display
Disable
Allows you to disable the display of the Security Audit results during POST.
•Disable Display Of Security Audit Display
This option is not set by default.
Full Screen Logo Allows you to display full screen logo, if your image matches screen resolution.
•Enable Full Screen Logo
This option is not set by default.
Warnings and Errors Allows you to select dierent options to either stop, prompt and wait for user input, continue when
warnings are detected but pause on errors, or continue when either warnings or errors are detected
during the POST process.
Click one of the following options:
•Prompt on Warnings and Errors—Default
•Continue on Warnings
•Continue on Warnings and Errors
Manageability
Table 11. Manageability
Option Description
USB Provision Allows you to provision Intel AMT using the local provisioning le via
a USB storage device.
•Enable USB Provision
NOTE: When disabled, provisioning Intel AMT from a USB
storage device is blocked.
This option is not set by default.
MEBx Hotkey Allows you to specify if the MEBx Hotkey function should be
enabled when the system boots
82 System Setup
Option Description
This option is set by default.
Virtualization support
Table 12. Virtualization Support
Option Description
Virtualization This option species whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by the Intel Virtualization technology.
•Enable Intel Virtualization Technology
This option is set by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by the Intel Virtualization technology for direct I/O.
•Enable VT for Direct I/O
This option is set by default.
Trusted Execution Allows you to specify whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional
hardware capabilities provided by the Intel Trusted Execution Program.
•Trusted Execution
This option is not set by default.
Maintenance
Table 13. Maintenance
Option Description
Service Tag Displays the service tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.
SERR Messages Controls the SERR message mechanism. Some graphics cards require that the SERR message
mechanism be disabled.
This option is not set by default.
BIOS Downgrade Allows you to ash previous revisions of the system rmware.
•Allow BIOS Downgrade
This option is set by default.
Data Wipe Allows you to securely erase data from all internal storage devices.
•Wipe on Next Boot
This option is not set by default.
System Setup 83
Option Description
Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS
from a recovery le on the HDD or an external USB key.
BIOS Auto-Recovery— Allows you to recover the BIOS automatically.
NOTE: BIOS Recovery from Hard Drive eld should be enabled.
Always Perform Integrity Check—Performs integrity check on every boot.
System logs
Table 14. System Logs
Option Description
BIOS events Displays the system event log and allows you to clear the log.
•Clear Log
This option is not set by default.
Advanced congurations
Table 15. Advanced congurations
Option Description
Pcie LinkSpeed Allows you to choose the Pcie linkspeed.
Click one of the following options:
•Auto—Default
•Gen1
•Gen2
SupportAssist system resolution
Table 16. SupportAssit System Resolution
Option Description
Auto OS Recovery
Threshold
The Auto OS Recovery Threshold setup option controls the automatic boot ow for Support Assist
System Resolution Console and Dell OS Recovery tool.
Click one of the following options:
•OFF
•1
•2—Default
•3
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
84 System Setup
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
Updating BIOS on systems with bitlocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the
BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If
the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on
this subject, see Knowledge Article: http://www.dell.com/support/article/us/en/19/SLN153694/updating-bios-on-systems-
with-bitlocker-enabled?lang=EN
Updating your system BIOS using a USB ash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://
www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-ash-drive-using-dell-diagnostic-
deployment-package--dddp-?lang=EN
1 Download the BIOS update .EXE le to another system.
2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:\> prompt.
7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.
System Setup 85
Figure 1. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/us/en/19/
SLN171755/updating-the-dell-bios-in-linux-and-ubuntu-environments?lang=EN.
Flashing the BIOS from the F12 One-Time boot menu
Updating your system BIOS using a BIOS update .exe le copied to a FAT32 USB key and booting from the F12 one time boot menu.
BIOS Update
You can run the BIOS update le from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot
menu on the system.
Most Dell systems built after 2012 have this capability and you can conrm by booting your system to the F12 One-Time Boot Menu to see
if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.
Updating from the One-Time Boot Menu
To update your BIOS from the F12 One-Time boot menu, you will need:
• USB key formatted to the FAT32 le system (key does not have to be bootable)
• BIOS executable le that you downloaded from the Dell Support website and copied to the root of the USB key
• AC power adapter connected to the system
• Functional system battery to ash the BIOS
Perform the following steps to execute the BIOS update ash process from the F12 menu:
CAUTION: Do not power o the system during the BIOS update process. Powering o the system could make the system fail to
boot.
1 From a power o state, insert the USB key where you copied the ash into a USB port of the system .
2 Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Flash Update using the arrow keys
then press Enter.
86 System Setup
3 The Bios ash menu will open then click the browse button.
4 The E5450A14.exe le is shown as an example in the following screenshot. The actual le name may vary.
System Setup 87
5 Once the le is selected, it will show in the le selection box and you can click the OK button to continue.
6 Click the Begin Flash Update button.
88 System Setup
7 A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the ash.
8 At this point the BIOS ash will execute, the system will reboot and then the BIOS ash will start and a progress bar will show the
progress of the ash. Depending on the changes included in the update, the progress bar may go from zero to 100 multiple times and
the ash process could take as long as 10 minutes. Generally this process takes two to three minutes.
System Setup 89
9 Once complete, the system will reboot and the BIOS update process is completed.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
90 System Setup
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
System Setup 91
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Supported operating systems
• Downloading drivers
• Chipset drivers
• Graphics controller driver
• Ports
• USB drivers
• Network driver
• Audio drivers
• Storage controller drivers
• Other drivers
Supported operating systems
Table 17. Operating systems
Windows 10 • Factory installed Windows 10 Pro— 64-bit
• Factory installed Win 10 Enterprise—64-bit
Windows 7 Windows 7 Pro— 64-bit
Linux • RHEL 7.3
• Ubuntu 16.04
• NeoKylin v6.0
Downloading drivers
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your system, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your system.
6 Scroll down the page and select the driver to install.
7 Click Download File to download the driver for your system.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the driver le icon and follow the instructions on the screen.
6
92 Software
Chipset drivers
Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer.
Graphics controller driver
Verify if the graphics controller driver is already installed in the computer.
Ports
Verify if the drivers for the ports are already installed in the computer.
Software 93
USB drivers
Verify if the USB drivers are already installed in the computer.
Network driver
The driver is labeled as Intel I219-LM Ethernet Driver.
Audio drivers
Verify if the audio drivers are already installed in the computer.
Storage controller drivers
Verify if the storage controller drivers are already installed in the computer.
Other drivers
This section lists dierent driver details for all the other components in the Device Manager.
Security device drivers
Verify if the security device drivers are already installed in the computer.
94 Software
Software device drivers
Verify if the software device drivers are already installed in the computer.
Human Interface Device drivers
Verify if the human interface device drivers are already installed in the computer.
Firmware
Verify if the Firmware drivers are already installed in the computer.
Software 95
Troubleshooting
The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer.
Topics:
• Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0
• Preboot blinking power button codes
Dell Enhanced Pre-Boot System Assessment — ePSA
diagnostic 3.0
You can invoke the ePSA diagnostics by performing either of the following steps:
• Press the F12 key when the system boots and choosing Diagnostics option.
• Press Fn+PWR when the system boots.
For more details, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Preboot blinking power button codes
Table 18. Power button LED state
Power Button LED State Description
O Power is O. LED is blank.
Blinking Amber Initial State of LED at power up. See the table below for Blinking
Amber pattern diagnostic suggestions and possible failures.
Blinking White System is in a low power state, either S1 or S3. This does not
indicate a fault condition.
7
96 Troubleshooting
Power Button LED State Description
Solid Amber The second state of the LED at power up, indicates that the
POWER_GOOD signal is active and it is probable that the power
supply is ne.
Solid White System is in S0 state. This is the normal power states of a
functioning machine. The BIOS will turn the LED to this states to
indicate it has started fetching op-codes.
Table 19. Diagnostic Indicator table
State State Name Power Light: Amber
Blinking
Amber Blinking
Pattern
Problem Description Suggested
Resolution
- - 2, 1 2 blinks followed by a
short pause, 1 blink,
long pause, then
repeats
Faulty System board To troubleshoot the
issue with system
board, contact Tech
support.
- - 2, 2 2 blinks followed by a
short pause, 2 blinks,
long pause, then
repeats
Bad system board,
Power Supply or
Power Supply
cabling
• If you can assist
to troubleshoot,
narrow down the
issue with PSU
BIST Test, reseat
cable.
• If nothing works,
contact Tech
Support
- - 2, 3 2 blinks followed by a
short pause, 3 blinks,
long pause, then
repeats
Bad system board,
Memory or
Processor
• If you can assist
to troubleshoot,
narrow down the
issue by
reseating
memory and
swapping a
known good
memory if
available.
• If nothing works,
contact Tech
Support
- - 2, 4 2 blinks followed by a
short pause, 4 blinks,
long pause, then
repeats
Bad coin cell battery • If you can assist
to troubleshoot,
narrow down the
issue by
swapping a
known good coin
cell battery if
available.
• If nothing works,
contact Tech
Support
S1 RCM 2, 5 2 blinks followed by a
short pause, 5 blinks,
long pause, then
repeats
BIOS Checksum
Failure • System is in
Recovery Mode.
• Flash latest BIOS
version. If
problem persists,
contact Tech
Support
Troubleshooting 97
State State Name Power Light: Amber
Blinking
Amber Blinking
Pattern
Problem Description Suggested
Resolution
S2 CPU 2, 6 2 blinks followed by a
short pause, 6 blinks,
long pause, then
repeats
Bad Processor • CPU
conguration
activity is in
progress or a
CPU failure was
detected.
• Contact Tech
Support
S3 MEM 2, 7 2 blinks followed by a
short pause, 7 blinks,
long pause, then
repeats
Memory failures • Memory
subsystem
conguration
activity is in
progress.
Appropriate
memory modules
were detected
but a memory
failure has
occurred.
• If you can assist
to troubleshoot,
narrow down the
issue with
reseating
memory and
swapping a
known good
memory if
available.
• If nothing works,
contact Tech
Support.
S4 PCI 3, 1 3 blinks followed by a
short pause, 1 blink,
long pause, then
repeats
PCI Device or Video
subsystem failures • PCI device
conguration
activity is in
progress or PCI
device failure
was detected.
• If you can assist
to troubleshoot,
narrow down the
issue by
reseating PCI
card and
removing one by
one to determine
which card failed.
• Contact Tech
Support.
S5 VID 3, 2 3 blinks followed by a
short pause, 2 blinks,
long pause, then
repeats
Video Subsystem
failure • Video subsystem
conguration
activity in
progress or video
subsystem
failure.
• If customer can
assist to
troubleshoot,
narrow down the
issue by
removing one by
98 Troubleshooting
State State Name Power Light: Amber
Blinking
Amber Blinking
Pattern
Problem Description Suggested
Resolution
one to determine
which card failed.
• Contact Tech
Support.
S6 STO 3, 3 3 blinks followed by a
short pause, 3 blinks,
long pause, then
repeats
No Memory
detected • If customer can
assist to
troubleshoot,
narrow down the
issue by
removing the
memory module
one by one to
determine which
one failed and
swapping to a
known good
memory if
available to
conrm.
• Contact Tech
Support.
S7 USB 3, 4 3 blinks followed by a
short pause, 4 blinks,
long pause, then
repeats
Storage Subsystem
failure • Possible storage
device
conguration in
progress or
storage
subsystem
failure.
• If you can assist
to troubleshoot,
narrow down the
issue by
removing the
storages on
motherboard to
determine which
one failed.
• Contact Tech
Support.
S8 MEM 3, 5 3 blinks followed by a
short pause, 5 blinks,
long pause, then
repeats
Memory
conguration or
incompatible error
• Memory
subsystem
conguration
activity is in
progress. No
memory modules
were detected.
• If customer can
assist to
troubleshoot,
narrow down the
issue by
removing one by
one the memory
on motherboard
to determine
which one failed.
Also, combining
the conguration
to validate
appropriate
combination.
Troubleshooting 99
State State Name Power Light: Amber
Blinking
Amber Blinking
Pattern
Problem Description Suggested
Resolution
• Contact Tech
Support
S9 MBF 3, 6 3 blinks followed by a
short pause, 6 blinks,
long pause, then
repeat
System board failure • Fatal system
board failure
detected.
• If customer can
assist to
troubleshoot,
narrow down the
issue by
removing one by
one the
component on
motherboard to
determine which
one failed.
• If you identied
any of the
components
failed, replace
the component.
• Contact Tech
Support
S10 MEM 3, 7 3 blinks followed by a
short pause, 7 blinks,
long pause, then
repeats
Possible memory
failure • Memory
subsystem
conguration
activity is in
progress.
Memory modules
have been
detected but
appear to be
incompatible or
in an invalid
conguration.
• If customer can
assist to
troubleshoot,
narrow down the
issue by
removing one by
one the memory
on motherboard
to determine
which one failed.
• Contact Tech
Support.
100 Troubleshooting
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
8
Contacting Dell 101