Table of Contents
DELL U2917W User Manual
Displayed below is the user manual for U2917W by DELL which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Model: U2917W
Regulatory model: U2917Wt
Dell UltraSharp U2917W
User’s Guide
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws.
Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions.
All other marks and names mentioned herein may be trademarks of their respective companies.
2016 – 06 Rev. A01
Contents
About Your Monitor ..................................... 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Identifying Parts and Controls. . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Plug-and-Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . 22
Setting Up the Monitor.................................. 23
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . 26
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . 29
Wall Mounting (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Operating the Monitor .................................. 31
Turning on the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . 31
Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . . . 34
Contents | 3
4 | Contents
Troubleshooting ....................................... 52
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . . . . 57
Appendix .............................................. 58
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
FCC Notices (U.S. only) and Other Regulatory Information . . . . . . 58
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
About Your Monitor | 5
About Your Monitor
Package Contents
Your monitor ships with the components shown below. Make sure that you have
received all the components and contact Dell if something is missing.
NOTE: Some items may be optional and may not ship with your monitor.
Somefeatures or media may not be available in certain countries.
Monitor
Stand riser
Stand base
Power cable (varies by country)
6 | About Your Monitor
USB 3.0 upstream cable (enables
the USB ports on the monitor)
DP cable (DP to mDP)
•Drivers and documentation media
•Quick Setup Guide
•Safety,Environmental,and
Regulatory Information
•Factory Calibration Report
Product Features
The Dell UltraSharp U2917W monitor has an active matrix, thinfilm transistor (TFT),
liquid crystal display (LCD), and LED backlight. The monitor features include:
• 73.03 cm (28.8-inch) active area display (Measured diagonally) 2560 x 1080 (21:9
aspect ratio) resolution, plus full-screen support for lower resolutions.
• Tilt, swivel and vertical extension adjustment capabilities.
• Removable pedestal and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
• Extensive digital connectivity with DP, mDP, HDMI, and USB 3.0 helps future-proof
your monitor.
• Supports major color space standards for sRGB and REC709.
• Plug and play capability if supported by your system.
• Optimize eye comfort with a flicker-free screen and ComfortView feature which
minimizes blue light emission.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Software and documentation media includes an information file (INF), Image
color Matching File (ICM), Dell Display Manager software application and product
documentation.
• Supports DP 1.2 MST (also known as DP Daisy Chain) for multiple monitor setup.
• Security lock slot.
• Supports Asset Management Capability.
• Arsenic-Free glass and Mercury-Free for Panel only.
• Energy Gauge shows the energy level being consumed by the monitor in real time.
• 0.3 W standby power when in the sleep mode.
8 | About Your Monitor
Back View
Label Description Use
1VESA mounting holes (100 mm x
100 mm-behind attached VESA
cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x 100
mm).
2Regulatory label Lists the regulatory approvals.
3Stand release button Release stand from monitor.
4Security lock slot Secures monitor with security cable lock
(sold separately).
5Barcode, serial number, and Service
Tag label
Refer to this label if you need to contact
Dell for technical support.
6Dell Soundbar mounting slots Attaches the optional Dell Soundbar.
NOTE: Please remove the plastic strip
covering the mounting slots before affixing
the Dell Soundbar.
7Cable management slot Use to organize cables by placing them
through the slot.
About Your Monitor | 9
Side View
USB downstream port
Port with battery icon supports BC 1.2.
10 | About Your Monitor
Bottom View
Label Description Use
1AC power connector To connect the monitor power cable.
2HDMI1 connector Connect your computer with HDMI cable(optional).
3HDMI2 connector
4DP connector (in) Connect your computer with DP cable.
5mDP connector (in) Connect your computer with mDP to DP cable.
6DP connector (out) DP output for MST (multi-stream transport) capable
monitor. DP 1.1 monitor can only be connected as
the last monitor in the MST chain. To enable MST,
refer to instruction on section “Connecting the
Monitor for DP MST Function”.
NOTE: Remove the rubber plug when using the DP
out connector.
7Audio line-out port Connect speakers to playback audio coming
through HDMI or DP audio channels.
Only supports 2-channel audio.
NOTE: The audio line-out port does not support
headphones.
WARNING: Excessive sound pressure from
earphones or headphones can cause hearing
damage or loss.
8USB upstream port Connect the USB cable that comes with your
monitor to the computer. Once this cable is
connected, you can use the USB downstream
connectors on the monitor.
9USB downstream ports Connect your USB device. You can only use this
connector after you have connected the USB cable
to the computer and USB upstream connector on
the monitor. Port with battery icon supports
BC 1.2.
10 Stand lock Lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
About Your Monitor | 11
Monitor Specifications
Screen type Active matrix - TFT LCD
Panel Type In-plane switching Technology
Aspect ratio 21:9
Viewable image dimensions
Diagonal 73.03 cm (28.8 inches)
Active Area
Horizontal 672.768 mm (26.49 inches)
Vertical 283.824 mm (11.17 inches)
Area 190947.7 mm2 (295.97 inches2)
Pixel pitch 0.088 mm x 0.263 mm
Pixel per inch (PPI) 96
Viewing angle
Horizontal 178° (typical)
Vertical 178° (typical)
Brightness 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Display screen coating Anti-glare treatment of the front polarizer (3H)
hard coating
Backlight White LED, EDGELIGHT system
Response Time (Gray to Gray) 5 ms (FAST mode)
8 ms (NORMAL mode)
Color depth 16.7 million colors
Color gamut 99% sRGB
99% REC709
Calibration accuracy Delta E < 2 (average)
Connectivity •1 x DP 1.2 (HDCP 1.4)
•1 x mDP 1.2 (HDCP 1.4)
•1 x DP 1.2 (out) with MST (HDCP 1.4)
•2 x HDMI1.4 (HDCP 1.4)
•2 x USB 3.0 downstream port
•2 x USB 3.0 with BC1.2 charging capability at 2A
(max)
•1 x USB 3.0 upstream port
•1 x Analog 2.0 audio line out (3.5mm jack)
Border width (edge of monitor to
active area)
11.50 mm (Top)
12.50 mm (Left/Right)
21.10 mm (Bottom)
12 | About Your Monitor
Adjustability
Height adjustable stand 130 mm
Tilt -5° to 21°
Swivel -30° to 30°
Cable management Yes
Dell Display Manager (DDM)
Compatibility
Easy Arrange
and other key features
Security Security lock slot (cable lock sold separately) Anti-
theft stand lock slot (to panel)
Resolution Specifications
Horizontal scan range 30 kHz to 94 kHz (DP/HDMI)
Vertical scan range 50 Hz to 86 Hz (DP/HDMI)
Maximum preset resolution 2560 x 1080 at 60 Hz
Video display capabilities
(DP & HDMI playback)
480i, 480p, 576i, 576p, 720p, 1080i, 1080p
About Your Monitor | 13
Preset Display Modes
Display Mode Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
720 x 400 31.5 70.0 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA, 2560 x 1080 66.7 60.0 185.6 +/+
MST Multi-Stream Transport (MST) Modes
MST Source Monitor Maximum number of external Monitors that can
be supported
2560 x 1080/60 Hz
2560 x 1080/60 Hz 2
NOTE: Maximum external monitor resolution supported is 2560x1080 60Hz only.
Electrical Specifications
Video input signals •Digital video signal for each dierential line
Per dierential line at 100 ohm impedance
•DP/HDMI signal input support
Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.7 A
(maximum)
Inrush current 120 V: 40 A (Max.)
240 V: 80 A (Max.)
14 | About Your Monitor
Physical Characteristics
Connector type •DP connector (include DP in and DP out)
•mDP connector
•HDMI connector
•Audio line-out
•USB 3.0 connector
(Port with battery icon supports BC 1.2.)
Signal cable type (in-box) DP to mDP, 1.8 M cable
USB 3.0, 1.8 M cable
Dimensions (with stand)
Height (extended) 518.2 mm (20.40 inches)
Height (compressed) 388.2 mm (15.28 inches)
Width 697.8 mm (27.47 inches)
Depth 200.3 mm (7.89 inches)
Dimensions (without stand)
Height 316.4 mm (12.46 inches)
Width 697.8 mm (27.47 inches)
Depth 55.6 mm (2.19 inches)
Stand dimensions
Height (extended) 433.4 mm (17.06 inches)
Height (compressed) 387.0 mm (15.24 inches)
Width 292.4 mm (11.51 inches)
Depth 200.3 mm (7.89 inches)
Weight
Weight with packaging 10.79 kg (23.79 lb)
Weight with stand assembly
and cables 7.35 kg (16.20 lb)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables) 4.95 kg (10.91 lb)
Weight of stand assembly 2.10 kg (4.63 lb)
Front frame gloss 2~4 GU
About Your Monitor | 15
Environmental Characteristics
Compliant Standards
ENERGY STAR certified Monitor yes
EPEAT EPEAT Gold registered in the U.S. EPEAT registration
varies by country. See www.epeat.net for
registration status by country.
TCO Certified Display yes
RoHS Compliant yes
BFR/PVC Free monitor
(excluding external cables) yes
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating –20°C to 60°C (–4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal dissipation 252.5 BTU/hour (maximum)
80.9 BTU/hour (typical)
16 | About Your Monitor
Power Management Modes
If you have VESA’s DPM-compliant video card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as power save mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
VESA
Modes
Horizontal
Sync
Vertical
Sync
Video Power Indicator Power Consumption
Normal
operation
Active Active Active White 74 W (maximum)**
23.7 W (typical)
Active-off
mode
Inactive Inactive Off White
(Glowing)
Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Energy Star Power Consumption
PON 19.45 W***
ETEC 61.51 kWh****
The OSD operates only in the normal operation mode. If you press any button in the
active-off mode, one of the following message is displayed:
*Zero power consumption in OFF mode can only be achieved by disconnecting
the AC mains cable from the monitor.
**Maximum power consumption with maximum luminance.
***Power consumption of on mode as defined in Energy Star 7.0 version.
****Total energy consumption in kWh as defined in Energy Star 7.0 version.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
Activate the computer and the monitor to gain access to the OSD.
NOTE: This monitor is ENERGY STAR -compliant.
About Your Monitor | 17
Pin Assignments
DP connector (in)
Pin number 20-pin side of theconnected signal cable
1ML3(n)
2GND
3ML3(p)
4ML2(n)
5GND
6ML2(p)
7ML1(u)
8GND
9ML1(p)
10 ML0(n)
11 GND
12 ML0(p)
13 CONFIG1
14 CONFIG2
15 AUX CH (p)
16 DP_Cable Detect
17 AUX CH (n)
18 Hot Plug Detect
19 GND
20 +3.3V DP_PWR
18 | About Your Monitor
DP connector (out)
Pin number 20-pin side of theconnected signal cable
1ML0(p)
2GND
3ML0(n)
4ML1(p)
5GND
6ML1(n)
7ML2(p)
8GND
9ML2(n)
10 ML3(p)
11 GND
12 ML3(n)
13 CONFIG1
14 CONFIG2
15 AUX CH(p)
16 GND
17 AUX CH(n)
18 Hot Plug Detect
19 GND
20 DP_PWR
About Your Monitor | 19
mDP connector
Pin number 20-pin side of theconnected signal cable
1GND
2Hot Plug Detect
3ML3 (n)
4CONFIG1
5ML3 (p)
6CONFIG2
7GND
8GND
9ML2 (n)
10 ML0 (p)
11 ML2 (p)
12 ML0 (p)
13 GND
14 DP_Cable Detect
15 ML1 (n)
16 AUX (p)
17 ML1 (p)
18 AUX (n)
19 GND
20 +3.3V DP_PWR
20 | About Your Monitor
HDMI connector
Pin number 19-pin side of theconnected signal cable
1TMDS DATA 2+
2TMDS DATA 2 SHIELD
3TMDS DATA 2-
4TMDS DATA 1+
5TMDS DATA 1 SHIELD
6TMDS DATA 1-
7TMDS DATA 0+
8TMDS DATA 0 SHIELD
9TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5 V POWER
19 HOT PLUG DETECT
About Your Monitor | 21
Universal Serial Bus (USB)
This section gives you information about the USB ports available on your monitor.
NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC
1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports.
Your computer has the following USB ports:
• 1 upstream - bottom
• 4 downstream - 2 at left side, 2 at bottom
Power Charging Port - the ports with battery icon supports fast current
charging capability if the device is BC 1.2 compatible.
NOTE: The monitor’s USB ports work only when the monitor is on or in the power
save mode. If you turn off the monitor and then turn it on, the attached peripherals
may take a few seconds to resume normal functionality.
Transfer speed Data rate Power consumption
SuperSpeed 5 Gbps 4.5 W (Max., each port)
Hi-Speed 480 Mbps 2.5 W (Max., each port)
Full speed 12 Mbps 2.5 W (Max., each port)
USB upstream port USB downstreamport
Pin number Signal name Pin number Signal name
1 VBUS 1 VBUS
2D- 2D-
3D+ 3D+
4GND 4GND
5StdB_SSTX- 5StdA_SSRX-
6StdB_SSTX+ 6StdA_SSRX+
7GND_DRAIN 7GND_DRAIN
8StdB_SSRX- 8StdA_SSTX-
9StdB_SSRX+ 9StdA_SSTX+
Shell Shield Shell Shield
22 | About Your Monitor
Plug-and-Play
You can install the monitor in any Plug-and-Play-compatible system. The monitor
automatically provides the computer system with its extended display identification data
(EDID) using display data channel (DDC) protocols so the computer can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see Operating the Monitor.
LCD Monitor Quality and Pixel Policy
During the LCD monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on LCD Monitor Pixel Policy, see
Dell support site at: http://www.dell.com/support/monitors.
Setting Up the Monitor | 23
Setting Up the Monitor
Attaching the Stand
NOTE: The stand riser and stand base are detached when the monitor is shipped
from the factory.
NOTE: The procedure below is applicable for the default stand. If you purchased
any other stand, see the documentation shipped with the stand to set it up.
CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the
display panel.
To attach the monitor stand:
1 Remove the monitor protective cover and place the moitor with its front facing
downward on it.
2 Insert the two tabs on the upper part of the stand to the groove on the back of
the monitor.
3 Press the stand down till it snaps into its place.
24 | Setting Up the Monitor
•Align the stand base protruded blocks to the matching slot on the stand.
•Insert the stand base blocks fully into the stand slot.
•Hold the stand base with the triangle
mark facing upward.
Setting Up the Monitor | 25
•Lift the screw handle and turn the
screw clockwise.
•After fully tightening the screw, fold the
screw handle flat within the recess.
26 | Setting Up the Monitor
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. If you purchased any other
stand, refer to the respective stand setup guide for set up instructions.
Tilt, Swivel and Vertical Extension
With the stand attached to the monitor, you can tilt the monitor for the most
comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the factory.
Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.
To connect your monitor to the computer:
1 Turn o your computer.
2 Connect the HDMI/DP-mDP/USB cable from your monitor to
thecomputer.
3 Switch on your monitor.
4 Select the correct input source at Monitor OSD Menu and turn on your
computer.
NOTE: The U2917W default setting is DP 1.2. A DP 1.1 Graphic card may not display
normally. Please refer to “product specific problems – No image when using DP
connection to the PC” to change default setting.
Setting Up the Monitor | 27
Single monitor connection
Connecting the HDMI cable(Optional)
Connecting the DP (or mDP) cable
NOTE: Default is DP port. Select input source on monitor to switch to mDP.
28 | Setting Up the Monitor
Connecting the USB cable
Multiple monitor connections
Connecting the monitor for DP Multi-Stream Transport (MST)
function
NOTE: Supports the DP MST feature. To make use of this feature, your PC
Graphics Card must be certified to DP 1.2 with MST option.
NOTE: Remove the rubber plug when using the DP out connector.
Setting Up the Monitor | 29
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (see Connecting
Your Monitor for cable attachment) organize all cables as shown above.
Removing the Monitor Stand
CAUTION: To prevent scratches on the LCD screen while removing the
stand,make sure that the monitor is placed on a soft, clean surface.
NOTE: The procedure below is applicable for the default stand. If you
purchased any other stand, see the documentation shipped with the stand to
set it up.
To remove the stand:
1 Place the monitor on a soft cloth or cushion.
2 Press and hold the stand-release button.
3 Lift the stand up and away from the monitor.
30 | Setting Up the Monitor
Wall Mounting (Optional)
NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit.
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1 Place the monitor on a soft cloth or cushion on a stable, flat table.
2 Remove the stand.
3 Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4 Attach the mounting bracket from the wall mounting kit to the monitor.
5 Mount the monitor on the wall by following the instructions that comes with the
wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum
weight/load bearing capacity of 4.95 kg (10.91 lb).
Operating the Monitor | 31
Operating the Monitor
Turning on the Monitor
Press the button to turn on the monitor.
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.
32 | Operating the Monitor
The following table describes the front panel buttons:
Front-Panel Button Description
1
Shortcut key:
Preset Modes
Use this button to choose from a list of preset
colormodes.
2
Shortcut key:
Input Source
Use this button to choose from a list of Input Source.
3
Menu
Use this menu button to launch the on-screen
display (OSD) and select the OSD menu.
See Accessing the Menu System.
4
Exit
Use this button to go back to the main menu or exit
the OSD main menu.
5
Power (with power light
indicator)
Use the Power button to turn the monitor On and
Off.
The white LED indicates the monitor is On and fully
functional.
A glowing white LED indicates DPMS Power Save
Mode.
Operating the Monitor | 33
Front-Panel Button
Use the buttons on the front of the monitor to adjust the image settings.
Front Panel Button Description
1
Up Down
Use the Up (increase) and Down (decrease) keys to adjust
items in the OSD menu.
2
OK
Use the OK button to confirm your selection.
3
Back
Use the Back button to go back to the previous menu.
34 | Operating the Monitor
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: Any changes you make using the OSD menu are automatically saved if
youmove to another OSD menu, exit the OSD menu, or wait for the OSD menu
todisappear.
1 Press the button to launch the OSD menu and display the main menu.
2 Press the and buttons to move between options. As you move from one
icon to another, the option name is highlighted.
3 Press the or or button once to activate the highlighted option.
4 Press the and buttons to select the desired parameter.
5 Press to enter the slide bar and then use the or button, according to the
indicators on the menu, to make your changes.
6 Select the to return to previous menu or to accept and return to previous
menu.
Operating the Monitor | 35
Icon Menu and
Submenus
Description
Brightness/
Contrast
Use this menu to activate Brightness/Contrast adjustment.
Brightness Brightness adjusts the luminance of the backlight
(minimum 0; maximum 100).
Press the button to increase brightness.
Press the button to decrease brightness.
NOTE: Manual adjustment of Brightness is disabled when
Dynamic Contrast is switched on.
Contrast Adjust the Brightness first, and then adjust Contrast only if
further adjustment is necessary.
Press the button to increase contrast and press the
button to decrease contrast (between 0 and 100).
Contrast adjusts the difference between darkness and
lightness on the monitor.
Input Source Use the Input Source menu to select between different
video inputs that are be connected to your monitor.
36 | Operating the Monitor
Icon Menu and
Submenus
Description
DP Select DP input when you are using the DP (DisplayPort)
connector.
Use to select the DP input source.
mDP Select mDP input when you are using the
mDP (mini DisplayPort) connector.
Use to select the mDP input source.
HDMI1 Select the HDMI1 input when you are using the HDMI
connector.
Use to select the HDMI1 input source.
HDMI2 Select the HDMI2 input when you are using the HDMI
connector.
Use to select the HDMI2 input source.
Auto Select Use to select Auto Select, the monitor scans for available
input sources.
Reset Input
Source
Resets your monitor’s Input Source settings to the factory
defaults.
Color Use the Color menu to adjust the color setting mode.
Operating the Monitor | 37
Icon Menu and
Submenus
Description
Preset Modes When you select Preset Modes, you can choose Standard,
ComfortView,Multimedia, Movie, Game,Color Temp., Color
Space, or Custom Color from the list.
•Standard: Default color settings. This is the default preset
mode.
•ComfortView: Decreases the level of blue light emitted from
the screen to make viewing more comfortable for your eyes.
•Multimedia: Ideal for multimedia applications.
•Movie: Ideal for movies.
•Game: Ideal for most gaming applications.
•Color Temp.: The screen appears warmer with a red/yellow
tint with slider set at 5,000K or cooler with blue tint with
slider set at 10,000K.
38 | Operating the Monitor
Icon Menu and
Submenus Description
•Color Space: Allows users to select the color space:sRGB,
REC709.
– sRGB: Emulates 99% sRGB.
– REC709: This mode matches 99% REC709 standard.
NOTE: Accuracy of sRGB,REC709 are optimized for RGB input
color format.
Operating the Monitor | 39
Icon Menu and
Submenus Description
•Custom Color: Allows you to manually adjust the color
settings. Press the and buttons to adjust the Red,
Green, and Blue values and create your own preset color
mode.
Use the and buttons to select the Gain, Offset, Hue,
Saturation.
– Gain: Select it to adjust input RGB signal gain level
(default value are 100).
– Offset: Select it to adjust RGB black-level offset value
(default value are 50) to control your monitor base
color.
– Hue: Select it to adjust RGBCMY hue value individually
(default value are 50).
– Saturation: Select it to adjust RGBCMY saturation value
individually (default value are 50).
40 | Operating the Monitor
Icon Menu and
Submenus
Description
Input Color
Format
Allows you to set the video input mode to:
•RGB: Select this option if your monitor is connected to a
computer (or DVD player) using the HDMI, DP-mDP cable.
•YPbPr: Select this option if your DVD player supports only
YPbPr output.
Gamma Allows you to set the display Gamma according to your
system.
Hue Use or to adjust the hue from 0 to 100.
NOTE: Hue adjustment is available only for Movie and Game
mode.
Saturation Use or to adjust the saturation from 0 to 100.
NOTE: Saturation adjustment is available only for Movie and
Game mode.
Reset Color Resets your monitor’s color settings to the factory defaults.
Operating the Monitor | 41
Icon Menu and
Submenus
Description
Display Use the Display menu to adjust image.
Aspect Ratio Adjust the image ratio to Wide 21:9, Auto Resize,4:3, or 1:1.
Monitor
Sleep
Sleep After Timeout: Monitor goes into sleep after timeout.
Never: Monitor never goes into sleep.
Sharpness Makes the image look sharper or softer.
Use or to adjust the sharpness from ‘0’ to ‘100’.
Dynamic
Contrast
Allows you to increase the level of contrast to provide sharper
and more detailed image quality.
Push the button to select the Dynamic Contrast “On”
or “Off”.
NOTE: For Game and Movie preset mode only.
NOTE: Dynamic Contrast provides higher contrast if you
select Game or Movie preset mode.
Response
Time
Allows you to set the Response Time to Normal or Fast.
MST DP Multi Stream Transport, Set to ON enables MST(DP out),
Set to OFF disables MST function.
Uniformity
Compen-
sation
Select screen brightness and color uniformity compensation
settings. Off is factory setting by default.
Uniformity Compensation adjusts different areas of the screen
with respect to the center to achieve uniform brightness and
color over the entire screen.
Display Info Displays the monitor’s current settings.
Reset Display Restores the display settings to factory defaults.
42 | Operating the Monitor
Icon Menu and
Submenus Description
PIP/PBP This function brings up a window displaying image from
another input source. Thus you can watch two images from
different sources at the same time.
Main Window Sub - Window
DP mDP HDMI1 HDMI2
DP X√ √ √
mDP √X√ √
HDMI1 √ √ X√
HDMI2 √ √ √ X
NOTE: When you use the PIP/PBP feature, the DP MST (Daisy
Chain) function is disabled.
Operating the Monitor | 43
Icon Menu and
Submenus Description
PIP/PBP
Mode
Adjusts the PBP (Picture by Picture) model to PIP Small, PIP
Large, PBP Aspect Ratio, or PBP Fill. You can disable this
feature by selecting Off.
PIP/PBP
(Sub)
Select between the different video signals that may be
connected to your monitor for the PIP/PBP sub-window.
PIP Location Select PIP sub-window position.
Use or to browse and to select Top-Right, Top-
Left, Bottom-Right, or Bottom-left.
Video Swap Swap Main & Sub video.
Contrast
(Sub)
Change Contrast settings of Sub video.
44 | Operating the Monitor
Icon Menu and
Submenus Description
Audio
Audio source Allows you to set the audio source from the main window or
the sub-window.
Reset Audio Select this option to restore default audio settings.
Operating the Monitor | 45
Icon Menu and
Submenus
Description
Energy
Power
Button LED
Allows you to set the state of the power light to save energy.
USB Allows you to enable or disable USB function during monitor
standby mode.
NOTE: USB ON/OFF under standby mode is only available
when the USB upstream cable is unplugged. This option will
be greyed out when the USB upstream cable plugs in.
Reset Energy Select this option to restore default Energy settings.
Menu Select this option to adjust the settings of the OSD, such as,
the languages of the OSD, the amount of time the menu
remains on screen, and so on.
46 | Operating the Monitor
Icon Menu and
Submenus
Description
Language Set the OSD display to one of eight languages.
(English, Spanish, French, German, Brazilian Portuguese,
Russian, Simplified Chinese, or Japanese).
Rotation Rotates the OSD by 0/90/180/270 degrees.
You can adjust the menu according to your display rotation.
Transparency Select this option to change the menu transparency by using
and (min. 0 / max. 100).
Timer OSD Hold Time: Sets the length of time the OSD remains
active after you press a button.
Use the and buttons to adjust the slider in 1-second
increments, from 5 to 60 seconds.
Lock Controls user access to adjustments. When Lock is selected,
no user adjustments are allowed. All buttons are locked.
NOTE:
Lock function – Either soft lock (through OSD menu) or hard
lock (Press and hold the exit button 6 sec)
Unlock function – Only hard unlock (Press and hold the exit
button 6 sec)
Reset Menu Restore the menu settings to factory defaults.
Personalize Select from Preset Modes, Brightness/Contrast, Input Source,
Aspect Ratio, Rotation,PIP/PBP Modes, or Video Swap and set
as shortcut key.
Reset
Persona-
lization
Restores shortcut keys to factory defaults.
Operating the Monitor | 47
Icon Menu and
Submenus
Description
Other
Select this option to adjust the OSD settings, suchas the
DDC/CI, LCD conditioning, and so on.
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows
you to adjust the monitor settings using software on your
computer.
Select Disable to turn off this feature.
Enable this feature for best user experience and optimum
performance of your monitor.
48 | Operating the Monitor
Icon Menu and
Submenus
Description
LCD
Conditioning
Helps reduce minor cases of image retention. Depending on
the degree of image retention, the program may take some
time to run. Select Enable to start the process.
Firmware Firmware version
Reset Others Restores other settings, such as DDC/CI, to factorydefaults.
Factory Reset Restores all OSD settings to the factory defaults.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.
Operating the Monitor | 49
OSD Warning Messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode, you can see the
following message:
This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See Monitor Specifications for the Horizontal and Vertical frequency
ranges addressable by this monitor. Recommended mode is 2560 x 1080.
You can see the following message before the DDC/CI function is disabled:
When the monitor enters the Power Save mode, the following message appears:
50 | Operating the Monitor
Activate the computer and wake up the monitor to gain access to the OSD.
If you press any button other than the power button, the following messages will appear
depending on the selected input:
If either DP, mDP, HDMI1 , HDMI2 input is selected and the corresponding cable is not
connected, a floating dialog box as shown below appears.
or
or
52 | Troubleshooting
Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instructions.
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1 Turn o both your computer and the monitor.
2 Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital and the analog cables from the back of computer.
3 Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode,
the power LED remains white. Also, depending upon the selected input, one of the
dialogs shown below will continuously scroll through the screen.
or
Troubleshooting | 53
or
or
4 This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
5 Turn o your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
54 | Troubleshooting
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
To run the built-in diagnostics:
1 Make sure that the screen is clean (no dust particles on the surface of the screen).
2 Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
3 Press and hold Button 1 for 5 seconds. A gray screen appears.
4 Carefully inspect the screen for abnormalities.
5 Press Button 1 on the front panel again. The color of the screen changes to red.
6 Inspect the display for any abnormalities.
7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text
screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.
Troubleshooting | 55
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
Symptoms
What You
Experience
Possible Solutions
No Video/Power
LED off
No picture •Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
•Verify that the power outlet is functioning
properly using any other electrical equipment.
•Ensure that the power button is depressed fully.
•Ensure that the correct input source is selected in
the Input Source menu.
No Video/Power
LED on
No picture or no
brightness
•Increase brightness & contrast controls via OSD.
•Perform monitor self-test feature check.
•Check for bent or broken pins in the video cable
connector.
•Run the built-in diagnostics.
•Ensure that the correct input source is selected in
the Input Source menu.
Missing Pixels LCD screen has
spots
•Cyclepoweron-off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and Pixel Policy, see Dell Support site at:
http://www.dell.com/support/monitors.
Stuck-on Pixels LCD screen has
bright spots
•CyclepowerOn-Off.
•Pixelthatispermanentlyoffisanaturaldefect
that can occur in LCD technology.
•FormoreinformationonDellMonitorQuality
and PixelPolicy, see Dell Support site at:
http://www.dell.com/support/monitors.
Brightness
Problems
Picture too dim
or too bright
•Reset the monitor to factory settings.
•Adjust brightness & contrast controls via OSD.
Safety Related
Issues
Visible signs of
smoke or sparks
•Do not perform any troubleshooting steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
•Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•Resetthemonitortofactorysettings.
•Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
56 | Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color Picture missing
color
•Perform monitor self-test.
•Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color
not good
•Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
•Adjust R/G/B value under Custom. Color in Color
menu OSD.
•Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
•Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•Use the Power Management feature to turn o
the monitor at all times when not in use (for more
information, see Power Management Modes).
•Alternatively, use a dynamically changing
screensaver.
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•Check the Aspect Ratio setting in the Display
menu OSD.
•Reset the monitor to factory settings.
Cannot adjust
the monitor
with the buttons
on the front
panel
OSD does not
appear on the
screen
•Turn o the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
•Check whether the OSD menu is locked. If yes,
press and hold the button beside the power
button for 6 seconds to unlock (for more
information, see Lock).
No Input Signal
when user
controls are
pressed
No picture,
the LED light is
white
•Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
•Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
•Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
•Due to dierent video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
•Run the built-in diagnostics.
Troubleshooting | 57
Specific
Symptoms
What You
Experience
Possible Solutions
No image
when using DP
connection to
the PC
Black screen •Verify which DP standard (DP 1.1a or DP 1.2) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
•Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface is
not working
USB peripherals
are not working
•Check that your monitor is turned ON.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Switch o and then turn on the monitor again.
•Reboot the computer.
•Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
Supre Speed
USB 3.0
interface is slow.
Super Speed
USB 3.0
peripherals
working slowly
or not working
at all
•Check that your computer is USB 3.0-capable.
•Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
•Reconnect the upstream cable to your computer.
•Reconnect the USB peripherals (downstream
connector).
•Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases
•Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
•Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
•Use a USB-extender cable to position the wireless
USB receiver as far away as possible from the
USB 3.0 port.
58 | Appendix
Appendix
Safety Instructions
For displays with glossy bezels the user should consider the placement of the display as
the bezel may cause disturbing reflections from surrounding light and bright surfaces.
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and Regulatory
Information (SERI).
FCC Notices (U.S. only) and Other Regulatory
Information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com/regulatory_compliance.
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
To get online Monitor support content:
See www.dell.com/support/monitors.
To contact Dell for sales, technical support, or customer service issues:
1 Go to www.dell.com/support.
2 Verify your country or region in the Choose A Country/Region drop-down menu
at the top-left corner of the page.
3 Click Contact Us next to the country dropdown.
4 Select the appropriate service or support link based on your need.
5 Choose the method of contacting Dell that is convenient for you.
Appendix | 59
Setting Up Your Monitor
Setting Display Resolution to 2560x1080 (maximum)
For best performance, set the display resolution to 2560x1080 pixels by performing the
following steps:
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2 Right-click on the desktop and click Screen Resolution.
3 Click the Dropdown list of the Screen Resolution and select 2560x1080.
4 Click OK.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click the dropdown list of Resolution and select 2560 x 1080.
4 Click Apply.
If you do not see the recommended resolution as an option, you may need to update
your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the given steps.
Dell computer
1 Go to www.dell.com/support, enter your service tag, and download the latest
driver for your graphics card.
2 After installing the drivers for your graphics adapter, attempt to set the resolution to
2560x1080 again.
NOTE: If you are unable to set the resolution to 2560x1080, please contact Dell
to inquire about a graphics adapter that supports these resolutions.
60 | Appendix
Non-Dell computer
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch
to classic desktop.
2 Right-click on the desktop and click Personalization.
3 Click Change Display Settings.
4 Click Advanced Settings.
5 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
6 Refer to the graphic card provider website for updated driver (for example,
http://www.ATI.com or http://www.NVIDIA.com).
7 After installing the drivers for your graphics adapter, attempt to set the resolution
to 2560 x 1080 again.
In Windows 10:
1 Right-click on the desktop and click Display Settings.
2 Click Advanced display settings.
3 Click Display adapter properties.
4 Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
5 Refer to the graphic card provider website for updated driver (for example,
http://www.ATI.com or http://www.NVIDIA.com).
6 After installing the drivers for your graphics adapter, attempt to set the resolution
to 2560x1080 again.
NOTE: If you are unable to set the recommended resolution, please contact the
manufacturer of your computer or consider purchasing a graphics adapter that
supports the video resolution.
Appendix | 61
Maintenance Guidelines
Cleaning Your Monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
CAUTION: Read and follow the Safety Instructions before cleaning the monitor.
For best practices, follow these instructions in the list below while unpacking, cleaning,
or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed
air.
• Use a lightly-dampened, soft cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a cloth.
• Handle your monitor with care as a darker-colored monitor may get scratched and
show white scuff marks more than a lighter- colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.