Table of Contents
- Contents
- Scanner Basics
- Loading Originals
- Wi-Fi Networking
- Scanning
- Starting a Scan
- Scanning with Document Capture Pro and Document Capture
- Scanning in Epson Scan 2
- Scan Resolution Guidelines
- Scanning with NFC from Your Android Device
- Scanning Special Projects
- Using the Optional Flatbed Scanner Dock
- Cleaning and Transporting Your Scanner
- Solving Problems
- Technical Specifications
- Notices
Epson B11B226201 User Manual
Displayed below is the user manual for B11B226201 by Epson which is a product in the Scanners category. This manual has pages.
Related Manuals
ES-400/ES-500W User's Guide
3
Contents
ES-400/ES-500W User's Guide ................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Scanner Parts Locations ...................................................................................................................... 8
Scanner Parts.................................................................................................................................. 8
Scanner Buttons and Lights........................................................................................................... 11
User Replaceable Epson Scanner Parts and Accessories ............................................................ 14
Changing the Power Off and Sleep Timer Settings ............................................................................ 15
Loading Originals...................................................................................................................................... 17
Loading Originals in the Input Tray..................................................................................................... 17
Loading Multiple Sizes of Originals in the Input Tray ..................................................................... 23
Original Document Specifications.................................................................................................. 26
Loading Plastic and Laminated Cards in the Input Tray ..................................................................... 27
Plastic and Laminated Card Specifications ................................................................................... 32
Loading Special Originals................................................................................................................... 32
Special Original Specifications ...................................................................................................... 38
Wi-Fi Networking ....................................................................................................................................... 40
Manual Network Connection Setup.................................................................................................... 40
Connecting to an Existing Wi-Fi Network .......................................................................................... 41
Manually Connecting to a Wi-Fi Router Using EpsonNet Config ................................................... 42
Setting Up Network Scanning........................................................................................................ 43
Determining the Scanner's IP Address ..................................................................................... 46
Direct Wi-Fi Mode Setup .................................................................................................................... 46
Enabling a Direct Wi-Fi (AP Mode) Connection............................................................................. 47
Using WPS to Set Up a Direct Wi-Fi Connection ........................................................................... 48
Wi-Fi Protected Setup (WPS)............................................................................................................. 48
Using WPS to Connect to a Network ............................................................................................. 49
Using WPS PIN Mode to Connect to a Network ............................................................................ 49
Epson DocumentScan App for iOS/Android....................................................................................... 50
Using the Network Interface Unit........................................................................................................ 50
Network Interface Unit Control Panel ............................................................................................ 51
4
Connecting the Network Interface Unit .......................................................................................... 51
Scanning to Network Computers from the Network Interface Unit - Windows ............................... 52
Disabling Wi-Fi Features .................................................................................................................... 52
Restoring Default Network Settings.................................................................................................... 52
Scanning .................................................................................................................................................... 54
Starting a Scan................................................................................................................................... 54
Starting a Scan from a Scanner Button.......................................................................................... 54
Assigning Start Button Settings or Scan Jobs........................................................................... 55
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 57
Starting a Scan from a Scanning Program..................................................................................... 59
Scanning with Document Capture Pro and Document Capture.......................................................... 61
Scanning in Epson Scan 2 ................................................................................................................. 63
Additional Scanning Settings - Main Settings Tab ......................................................................... 67
Additional Scanning Settings - Advanced Settings Tab................................................................. 68
Scanning Settings for Special Documents..................................................................................... 69
Image Format Options................................................................................................................... 70
Scan Resolution Guidelines ............................................................................................................... 70
Scanning with NFC from Your Android Device................................................................................... 71
Scanning Special Projects.................................................................................................................. 73
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ....................................... 73
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 76
Convert Scanned Documents to Editable Text (OCR)................................................................... 78
Scanning Using OCR - Windows .............................................................................................. 78
Scanning Using OCR - OS X .................................................................................................... 80
Saving Scanned Documents as a Searchable PDF.................................................................. 82
Saving a Scan as an Office Format File - Windows .................................................................. 83
Scanning to a SharePoint Server or Cloud Service ....................................................................... 85
Using the Optional Flatbed Scanner Dock .............................................................................................. 88
Flatbed Scanner Dock Parts .............................................................................................................. 88
Scanning from the Flatbed Scanner Dock.......................................................................................... 89
Scanning from the Docked Flatbed Scanner ................................................................................. 89
Scanning from the ADF with the Flatbed Scanner Dock Attached................................................. 93
Cleaning the Flatbed Scanner Dock................................................................................................... 96
5
Transporting the Flatbed Scanner Dock............................................................................................. 98
Cleaning and Transporting Your Scanner............................................................................................. 100
Cleaning Your Scanner .................................................................................................................... 100
Cleaning Inside Your Scanner.......................................................................................................... 100
Checking the Scanner Roller Counter .............................................................................................. 105
Replacing the Scanner Rollers......................................................................................................... 106
Resetting the Scanner Roller Counter ......................................................................................... 112
Transporting Your Scanner .............................................................................................................. 114
Solving Problems .................................................................................................................................... 115
Scanner Light Status........................................................................................................................ 115
Solving Scanning Problems ............................................................................................................. 118
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 118
Scanner Button Does Not Work as Expected .............................................................................. 118
Scanning Software Does Not Operate Correctly ......................................................................... 119
Cannot Start Epson Scan 2 ......................................................................................................... 120
Original Feeds Incorrectly in Scanner.......................................................................................... 120
Original Jams in Scanner............................................................................................................. 121
Scanning is Slow ......................................................................................................................... 123
Solving Network Scanning Problems ............................................................................................... 124
Cannot Scan Over a Network ...................................................................................................... 124
Scanner Cannot Connect to a Wireless Router or Access Point ................................................. 125
Solving Scanned Image Quality Problems ....................................................................................... 126
Back of Original Image Appears in Scanned Image .................................................................... 127
Scanned Characters are Blurry ................................................................................................... 127
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 127
Ripple Patterns Appear in an Image ............................................................................................ 128
Spots or Lines Appear in All Scanned Images............................................................................. 128
Scanned Image is Cropped ......................................................................................................... 130
Resetting the Epson Scan 2 Settings .......................................................................................... 130
Solving Flatbed Scanner Dock Problems ......................................................................................... 131
Scanned Image Edges are Cropped ........................................................................................... 131
Line of Dots Appears in All Scanned Images............................................................................... 131
Back of Original Image Appears in Scanned Document .............................................................. 132
6
Uninstall Your Scanner Software...................................................................................................... 132
Uninstalling Scanner Software - Windows................................................................................... 132
Uninstalling Scanner Software - OS X ......................................................................................... 133
Where to Get Help............................................................................................................................ 133
Technical Specifications ........................................................................................................................ 135
Windows System Requirements ...................................................................................................... 135
Mac System Requirements .............................................................................................................. 135
General Specifications ..................................................................................................................... 136
Dimension Specifications ................................................................................................................. 137
Electrical Specifications ................................................................................................................... 138
Environmental Specifications ........................................................................................................... 138
Network Interface Specifications (ES-500W) ................................................................................... 139
Flatbed Scanner Dock Specifications (ES-400) ............................................................................... 140
Safety and Approvals Specifications ................................................................................................ 141
Notices ..................................................................................................................................................... 143
Important Safety Instructions............................................................................................................ 143
Restrictions on Copying ................................................................................................................... 145
Default Delay Times for Power Management for Epson Products.................................................... 146
Binding Arbitration and Class Waiver ............................................................................................... 146
Trademarks...................................................................................................................................... 149
Copyright Notice............................................................................................................................... 149
libTIFF Software Acknowledgment.............................................................................................. 150
A Note Concerning Responsible Use of Copyrighted Materials................................................... 151
Copyright Attribution.................................................................................................................... 151
8
Scanner Basics
See these sections to learn about the basic features of your scanner.
Scanner Parts Locations
Changing the Power Off and Sleep Timer Settings
Scanner Parts Locations
See these sections to identify the parts on your scanner.
Scanner Parts
Scanner Buttons and Lights
User Replaceable Epson Scanner Parts and Accessories
Parent topic: Scanner Basics
Scanner Parts
9
Note: The illustrations show the ES-500W, but the parts are the same for the ES-400.
1 ADF (Automatic Document Feeder)
2 Edge guides
3 Input tray
4 Input tray extension
5 Output tray
6 Output tray extensions
7 Stopper
1 Kensington security slot
2 USB port
10
3 Power inlet
1 Cover open lever
2 Scanner cover
3 Pickup rollers
4 Separation rollers
1 AC adapter
12
ES-500W
1power button
2 Wi-Fi connect button
3Wi-Fi on/off button
4double feed detection skip button
5slow mode button
6stop button
7 start button
8NFC tag
13
Lights
ES-400
1!error light
2automatic feeding mode light
3 ready light
4double feed detection skip light
5slow mode light
14
ES-500W
1AP mode light
2Wi-Fi on/off light
3!error light
4automatic feeding mode light
5 ready light
6double feed detection skip light
7slow mode light
Parent topic: Scanner Parts Locations
User Replaceable Epson Scanner Parts and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766).
Part Part number
Carrier sheet B12B819051
Roller assembly kit B12B819031
15
Part Part number
Cleaning kit B12B819291
Network Interface Unit B12B808441
Flatbed scanner dock (ES-400 only) B12B819001
Epson Perfection V19 (for use with
scanner dock)
B11B231201
Epson Perfection V39 (for use with
scanner dock)
B11B232201
Parent topic: Scanner Parts Locations
Changing the Power Off and Sleep Timer Settings
You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode
and turns off automatically.
1. Do one of the following to access the Epson Scan Settings utility:
•Windows 10: Click and select All Apps >EPSON >Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON >Epson Scan 2 >Epson Scan 2 Utility.
•OS X: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
16
2. Click the Power Save tab.
3. Select the length of time after which you want the scanner to go to sleep as the Sleep Timer setting.
4. Select the length of time after which you want the scanner to automatically turn off when not in use
as the Power Off Timer setting.
5. Close the Epson Scan 2 Utility.
Parent topic: Scanner Basics
17
Loading Originals
Follow the instructions here to load your originals into the scanner.
Note: The illustrations show the ES-500W, but the steps are the same for the ES-400.
Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
The steps below describe loading originals of the same size. To load originals of multiple sizes at once,
see the link at the end of these steps.
1. Open the input tray and pull up its extension.
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2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading an original that is 15.5 inches (393.7 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
19
4. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 15.5 inches (393.7 mm) or longer, load only one sheet at a
time.
5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an
angle as shown.
20
6. Load standard originals into the input tray printed side down and top edge first, and guide them in
until they meet resistance.
• If you are loading paper business cards, load up to 15 cards horizontally.
21
• If you are loading hole-punched originals, load them with the holes facing down or to the side as
shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
7. Slide the edge guides against the edges of the original.
22
Note: If you are scanning originals that are 15.5 inches (393.7 mm) or longer, support the original as
it enters into and ejects from the scanner as shown.
8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
23
Note: If scanning thin or wrinkled paper causes paper jams, press the slow mode button once
before scanning to slow down the feeding speed; press it again to return to normal speed.
Loading Multiple Sizes of Originals in the Input Tray
Original Document Specifications
Parent topic: Loading Originals
Related references
Original Document Specifications
Related topics
Scanning
Loading Multiple Sizes of Originals in the Input Tray
You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just
make sure they meet the original document specifications.
Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This
may wrinkle or damage the original. Load these originals using an optional carrier sheet.
1. Open the input tray and pull up its extension.
24
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.7 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
25
4. Load the originals in the input tray in descending order of paper size with the largest at the back and
the smallest at the front. Slide them in until they meet resistance. Make sure the printed sides are
facedown and the top edges are slightly angled in the input tray.
Note: If you are loading paper business cards, load up to 15 cards horizontally.
5. Slide the edge guides against the edges of the widest original.
6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
26
Parent topic: Loading Originals in the Input Tray
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
7 to 110 lb
(27 to 413 g/m²)
21 lb (80 g/m²): 50 sheets
24 lb (90 g/m²): 43 sheets
28 lb (104 g/m²): 37
sheets
34 lb (127 g/m²): 31
sheets
42 lb (157 g/m²): 25
sheets
56 lb (209 g/m²): 19
sheets
68 lb (256 g/m²): 15
sheets
110 lb (413 g/m²): 9
sheets
Loading capacity may
vary depending on the
paper type.
Legal (8.5 × 14 inches
[216 × 356 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 15.5 to 240 inches
(393.7 to 6,096 mm)
13 to 35 lb
(50 to 130 g/m²)
1 sheet
Paper business cards Business cards Up to 56 lb
(210 g/m²)
15 cards loaded
horizontally
Note: You can load originals of different sizes, paper types, and thicknesses up to this size: Letter
(8.5 × 11 inches [216 × 279 mm]).
27
Caution: Do not load the following types of originals in the scanner, or they may be damaged or may
damage the scanner:
• Thermal paper
• Coated paper
• Originals with uneven surfaces, such as embossed documents
• Photos
• Originals with wet ink
• Ripped, curled, or wrinkled originals
• Originals containing staples or paper clips
• Originals with holes, other than standard hole-punched originals
• Originals that are bound
• Originals with carbon paper backing
• Transparencies
• Glossy originals
• Carbon-less paper
• Perforated originals
• Originals with labels or stickers
• Fabric or other non-paper originals
Parent topic: Loading Originals in the Input Tray
Loading Plastic and Laminated Cards in the Input Tray
You can load plastic and laminated cards that meet the card specifications in the input tray.
28
1. Open the input tray, pull out the output tray, and open the stopper.
2. Slide the input tray edge guides all the way out.
29
3. Load plastic or laminated cards printed side down and top edge first into the input tray horizontally,
and slide them in until they meet resistance.
30
Note: Do not load plastic cards vertically. (You can load one laminated card vertically, if necessary.)
31
4. Slide the edge guides against the edges of the card.
5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning
the cards.
Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove
the plastic or laminated card from the input tray and then reload it. Press the double feed
detection skip button to disable the Detect Double Feed feature, and scan again.
32
Plastic and Laminated Card Specifications
Parent topic: Loading Originals
Related references
Plastic and Laminated Card Specifications
Related topics
Scanning
Plastic and Laminated Card Specifications
You can load original plastic and laminated cards that meet these specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Plastic cards,
embossed (ISO781A
ID-1 compliant)
2.1 × 3.3 inches
(54 × 85.6 mm)
0.05 inch (1.24 mm) or
less
1 card (horizontal)
Plastic cards,
standard (ISO781A
ID-1 compliant)
0.03 inch (0.76 mm) or
less
5 cards (horizontal)
Laminated cards 4.7 × 5.9 inches (120 ×
150 mm) or less
0.03 inch (0.8 mm) or
less
1 card
Note: Plastic cards with glossy surfaces may not scan properly.
Parent topic: Loading Plastic and Laminated Cards in the Input Tray
Loading Special Originals
You can load a photo or large, thick, or folded original in the input tray using one or more carrier sheets.
You can also load up to 5 envelopes. Make sure the originals meet the specifications for special originals
before loading them.
Note: When scanning special originals, turn off the Detect Double Feed setting on the Main Settings tab
in Epson Scan 2.
1. Open the input tray and pull up its extension.
33
2. Pull out the output tray and its extension, and open the stopper.
Note: If you are loading originals that are 15.5 inches (393.7 mm) or longer, do not pull out the input
or output tray extensions and do not open the stopper.
3. Slide the input tray edge guides all the way out.
34
4. Load up to 5 envelopes vertically in the input tray with the printable side down and the flap facing as
shown. Slide in the envelopes until they meet resistance.
35
5. Do one of the following to load a photo or folded or irregularly shaped originals:
• For an A4-size or larger original, fold it as shown and place it in an optional carrier sheet. Make
sure the illustration on the front edge of the carrier sheet is facing up.
• For a photo or an irregularly-shaped original, load it in the center of an optional carrier sheet with
the printed side face down. Make sure the illustration on the front edge of the carrier sheet is
facing up.
36
6. Load the carrier sheet in the input tray as shown until it meets resistance.
Folded original
37
Photo or irregularly shaped original
7. Slide the edge guides against the edges of the original or carrier sheet.
38
8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the
ejected originals.
Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and
allow the originals to eject freely onto the surface below the scanner. If the scanned images are
affected by the originals ejecting below the scanner, try placing the scanner on the edge of a table
where the ejected originals can drop freely.
Special Original Specifications
Parent topic: Loading Originals
Related references
Special Original Specifications
Related topics
Scanning
Special Original Specifications
You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your
scanner.
Paper type Paper size Paper thickness Loading capacity
Large originals (plain
paper, fine paper, or
recycled paper)
(load only in a carrier
sheet)
Up to this size: A3 (11.7 × 16.5
inches [297 × 420 mm])
0.012 inch (0.3 mm) or
less
(excluding the
thickness of the carrier
sheet)
5 carrier sheets
Photos
(load only in a carrier
sheet)
Up to this size: A4 (8.3 × 11.7
inches [210 × 297 mm])
0.012 inch (0.3 mm) or
less
(excluding the
thickness of the carrier
sheet)
5 carrier sheets
Envelopes 4.49 × 6.38 inches (114 ×
162 mm) (standard size)
4.33 × 8.66 inches (110 ×
220 mm) (standard size)
0.015 inch (0.38 mm)
or less
5 envelopes
40
Wi-Fi Networking
See these sections to use your scanner over a Wi-Fi network.
Note: You can set up network scanning to your scanner through the optional Epson Network Interface
Unit (ES-400/ES-500W) or through a direct connection to your scanner (ES-500W).
Manual Network Connection Setup
Connecting to an Existing Wi-Fi Network
Direct Wi-Fi Mode Setup
Wi-Fi Protected Setup (WPS)
Epson DocumentScan App for iOS/Android
Using the Network Interface Unit
Disabling Wi-Fi Features
Restoring Default Network Settings
Manual Network Connection Setup
If the software installation process did not result in a Wi-Fi connection between your scanner and a
router or access point, do the following to manually connect to a network:
1. Connect your scanner to your computer using a direct Wi-Fi connection.
2. Enter the network settings for your router or access point using EpsonNet Config.
3. Set up your computer to scan to the networked scanner.
Follow the links here for instructions on each procedure.
Parent topic: Wi-Fi Networking
Related tasks
Enabling a Direct Wi-Fi (AP Mode) Connection
Manually Connecting to a Wi-Fi Router Using EpsonNet Config
Setting Up Network Scanning
41
Connecting to an Existing Wi-Fi Network
You can set up your scanner to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
1 Epson scanner
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
Manually Connecting to a Wi-Fi Router Using EpsonNet Config
Setting Up Network Scanning
Parent topic: Wi-Fi Networking
42
Manually Connecting to a Wi-Fi Router Using EpsonNet Config
You can use EpsonNet Config to connect the scanner to an existing Wi-Fi network on a router or access
point.
Note: You must have a computer with a wireless adapter to set up the connection.
1. Turn on the scanner.
2. Connect the computer to the scanner using a direct Wi-Fi connection.
3. Do one of the following to start EpsonNet Config:
•Windows 10: Click > All apps >EpsonNet >EpsonNet Config.
•Windows 8.x: Navigate to the Apps screen and select EpsonNet Config.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EpsonNet >EpsonNet Config >EpsonNet Config.
•OS X: Open the Applications folder, select Epson Software >EpsonNet >EpsonNet Config >
EpsonNet Config.
4. Select your scanner from the list and click Configuration.
5. Select Network Interface >Network >Basic (Wireless).
6. Select the following settings for your infrastructure connection:
•Communication mode: Select Infrastructure.
•SSID: Enter the SSID of the wireless router or access point.
•Security level: Select the wireless connection's security level.
•WEP Settings or WPA Settings: Enter the wireless connection's security key.
7. Click Transmit.
8. Open the Device menu and select Quit.
9. Turn off the scanner.
10. Disconnect the computer or device's direct Wi-Fi connection, then connect the computer or device to
the router or access point.
11. Turn on the scanner.
When the Wi-Fi light on the scanner stays on, the connection is established.
12. Set up network scanning on your computer.
43
Parent topic: Connecting to an Existing Wi-Fi Network
Related tasks
Enabling a Direct Wi-Fi (AP Mode) Connection
Setting Up Network Scanning
Setting Up Network Scanning
You can set up network scanning to your scanner through the optional Epson Network Interface Unit
(ES-400/ES-500W) or through a direct connection to your scanner (ES-500W).
If you are connecting through the optional Epson Network Interface Unit, first connect the unit to your
scanner and verify that both are working properly. Then follow the instructions here to set up your
computer for network scanning using the Epson Scan 2 Utility.
If you are connecting through a direct connection to your scanner, first manually configure your scanner
to connect to your network. Then follow the instructions here to set up your computer for network
scanning using the Epson Scan 2 Utility. Your scanner must be turned on and connected to the network.
Note: Make a note of the IP address or host name of the scanner or the optional Epson Network
Interface Unit so you can enter it in these steps.
1. Do one of the following to start Epson Scan 2 Utility:
•Windows 10: Click > All apps >EPSON >Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
•Windows (other versions): Click or Start >All Programs or Programs >EPSON >Epson
Scan 2 >Epson Scan 2 Utility.
•OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
2. Select Settings from the Scanner drop-down list.
44
You see a screen like this:
3. Select your scanner and click Add.
45
You see a screen like this:
4. Do one of the following:
• Under Search for Network, select the IP address of your Epson Network Interface Unit and click
Add.
• Select the Enter address setting, type in the IP address or host name of your Epson Network
Interface Unit or scanner, and click Add.
5. Click OK to check the connection.
You see a confirmation message.
6. Click OK to save your settings and close Epson Scan 2 Utility.
7. If you are setting up network scanning using the optional Network Interface Unit, see the link below
to scan.
Determining the Scanner's IP Address
46
Parent topic: Connecting to an Existing Wi-Fi Network
Related tasks
Scanning to Network Computers from the Network Interface Unit - Windows
Determining the Scanner's IP Address
If you have multiple scanners on your network, you need to know the IP address of the scanner when
setting up network scanning.
1. Do one of the following to start EpsonNet Config:
•Windows 10: Click > All apps >EpsonNet >EpsonNet Config.
•Windows 8.x: Navigate to the Apps screen and select EpsonNet Config.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EpsonNet >EpsonNet Config >EpsonNet Config.
•OS X: Open the Applications folder and select EPSON Software >EpsonNet >EpsonNet
Config >EpsonNet Config.
2. Locate your scanner in the list and write down the IP address.
Parent topic: Setting Up Network Scanning
Direct Wi-Fi Mode Setup
You can set up your scanner to communicate directly with your computer or another device without
requiring a wireless router or access point. If your product is not already connected to a wireless
47
network, it enters access point mode and the scanner itself acts as the network access point for up to 4
devices.
1 Epson scanner
2 Computer with a wireless interface
3 Other wireless device
Enabling a Direct Wi-Fi (AP Mode) Connection
Using WPS to Set Up a Direct Wi-Fi Connection
Parent topic: Wi-Fi Networking
Enabling a Direct Wi-Fi (AP Mode) Connection
You can enable a direct Wi-Fi connection to allow direct communication between your scanner and
computer or other devices without a wireless router or access point.
Note: If you are connecting a smart device to the scanner using a direct Wi-Fi (AP mode) connection,
the scanner is connected to the same Wi-Fi network (SSID) as the smart device. When you turn off the
48
scanner, the smart device is automatically connected to other Wi-Fi networks, so you must reconnect to
the scanner in AP mode from the smart device when you turn the scanner back on. To avoid
reconnecting every time you turn the scanner off and back on, connect the scanner to an access point
instead.
Before you begin, note the SSID and password shown on the label on the back of the scanner.
1. Press the Wi-Fi on/off button on the scanner's control panel.
2. From your computer or device, search for and select the SSID shown on the label on the back of the
scanner.
3. Enter the password shown on the label on the back of the scanner.
The AP mode light is lit blue when an AP mode connection is established.
Parent topic: Direct Wi-Fi Mode Setup
Using WPS to Set Up a Direct Wi-Fi Connection
You can use Wi-Fi Protected Setup (WPS) to create a direct Wi-Fi connection to a WPS-enabled
computer or device.
1. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it
when the Wi-Fi on/off light flashes blue.
The scanner enters standby mode for WPS connection for two minutes.
2. Press the WPS button on your computer or device, or enable the WPS feature.
When the Wi-Fi on/off light on the scanner stays on, the connection is established.
Parent topic: Direct Wi-Fi Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
scanner to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Using WPS PIN Mode to Connect to a Network
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Parent topic: Wi-Fi Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your scanner to the network.
1. Open the input tray.
2. Press and hold the WPS button on your wireless router or access point until the security light
flashes.
Note: If you cannot locate the WPS button, or there are no buttons on the router or access point, see
the documentation provided with your router or access point for details.
3. Press and hold the Wi-Fi connect button on the scanner for at least 3 seconds, then release it
when the Wi-Fi on/off light flashes blue.
The Wi-Fi on/off and AP mode lights flash alternately while establishing the connection.
When the Wi-Fi on/off light on the scanner stays on, the scanner is connected to the network.
Note: If the !error light turns on, the connection failed. Press the stop button to clear the error,
restart the access point, and repeat these steps.
Parent topic: Wi-Fi Protected Setup (WPS)
Related tasks
Setting Up Network Scanning
Using WPS PIN Mode to Connect to a Network
If you have a WPS-enabled wireless router or access point that supports PIN mode, you can use Wi-Fi
Protected Setup (WPS) PIN mode to connect your scanner to the network.
1. Open the input tray.
2. Press and hold the Wi-Fi on/off button and the Wi-Fi connect button on the scanner
simultaneously for at least three seconds, then release them when the Wi-Fi on/off light flashes
blue.
3. Enter the PIN code 01234565 on the wireless router or access point within two minutes.
The Wi-Fi on/off and AP mode lights flash alternately while establishing the connection.
When the Wi-Fi on/off light on the scanner stays on, the scanner is connected to the network.
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Note: If the !error light turns on, the connection failed. Press the stop button to clear the error,
restart the access point, and repeat these steps.
Parent topic: Wi-Fi Protected Setup (WPS)
Related tasks
Setting Up Network Scanning
Epson DocumentScan App for iOS/Android
You can use the Epson DocumentScan app to scan from a network scanner to an iOS or Android device
over a direct Wi-Fi connection.
You can find more information about Epson DocumentScan by searching for the app on the App Store
(iOS) or Google Play (Android).
Parent topic: Wi-Fi Networking
Related tasks
Enabling a Direct Wi-Fi (AP Mode) Connection
Using WPS to Set Up a Direct Wi-Fi Connection
Using the Network Interface Unit
See these sections to use the optional Epson Network Interface Unit to scan over a network.
Network Interface Unit Control Panel
Connecting the Network Interface Unit
Scanning to Network Computers from the Network Interface Unit - Windows
Parent topic: Wi-Fi Networking
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Network Interface Unit Control Panel
1power button (turns the unit on and off)
2 LCD screen (displays status, operations, and error messages)
3settings button (selects product settings, network settings, and maintenance options)
4Reset button (returns the LCD to the default screen)
5Stop button (cancels scanning)
6OK button and arrows (use the arrows to highlight an option and the OK button to select it)
7 start button (starts scanning when networking is enabled)
Parent topic: Using the Network Interface Unit
Connecting the Network Interface Unit
See the documentation that came with the optional Epson Network Interface Unit for instructions on
connecting it to your scanner.
After connecting the Network Interface Unit, you need to set up your scanner for network scanning. See
the link below.
Parent topic: Using the Network Interface Unit
Related tasks
Setting Up Network Scanning
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Scanning to Network Computers from the Network Interface Unit - Windows
You can scan to a network computer directly from the Network Interface Unit (Windows). You first set up
a scan job in Document Capture Pro and then select the computer you want to send the scanned file to.
Note: Make sure your scan job settings are set up correctly in Document Capture Pro before scanning
with the Network Interface Unit.
1. Press the OK button on the Network Interface Unit.
2. On the LCD screen of the Network Interface Unit, select the computer you want to send the scanned
file to and press the OK button.
Note: If your scanner is part of a network group, make sure to set the computer to the same network
group or it will not appear on the LCD screen.
3. If you set up a password in Document Capture Pro, enter the password at the prompt.
4. Select a scan job and press the OK button on the Network Interface Unit.
5. Press the start button on the scanner or Network Interface Unit.
Your original is scanned and the file is sent to the computer you selected.
Parent topic: Using the Network Interface Unit
Disabling Wi-Fi Features
You may need to disable your product's Wi-Fi features if you change your network connection type or
need to solve a problem with your network connection (ES-500W).
Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and
password, and any network settings selected for Epson DocumentScan.
Press and hold the Wi-Fi on/off button on the scanner for at least three seconds to disable the Wi-Fi
features. When the Wi-Fi on/off light and the AP mode light turn off, Wi-Fi is disabled.
Parent topic: Wi-Fi Networking
Restoring Default Network Settings
If you need to solve a problem with your network connection, you can restore all network settings to their
defaults.
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1. Turn off your scanner.
2. Press and hold the Wi-Fi on/off button and the power button until the Wi-Fi on/off and
AP mode lights turn on. Then release the buttons.
3. Wait until the Wi-Fi on/off and AP mode lights flash alternately and then turn off.
The default network settings are restored.
Parent topic: Wi-Fi Networking
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Scanning
You can scan original documents or photos and save them as digital files.
Starting a Scan
Scanning with Document Capture Pro and Document Capture
Scanning in Epson Scan 2
Scan Resolution Guidelines
Scanning with NFC from Your Android Device
Scanning Special Projects
Starting a Scan
After placing your original documents or photos on your product for scanning, start scanning using one of
these methods.
Starting a Scan from a Scanner Button
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Starting a Scan from a Scanner Button
You can scan using the start button on your scanner. This automatically starts Document Capture Pro
(Windows) and Document Capture (OS X) and the scan job you have assigned to the button.
Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) and Document Capture (OS X)
are installed on the computer connected to the scanner. Document Capture Pro (Windows) and
Document Capture (OS X) do not support scanning from the start button on your scanner over a
wireless network (ES-500W). Launch Epson Scan 2 before scanning from the start button on your
scanner.
1. Make sure the scanner is connected to your computer or network.
2. Load an original in your scanner.
3. Press the start button.
The scanner starts the job that was assigned to the start button in Document Capture Pro
(Windows) or Document Capture (OS X).
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Note: You can view or change the scan settings using Document Capture Pro (Windows) or
Document Capture (OS X).
Note: If your scanner is connected to one computer via USB and another computer via wireless,
pressing the start button on the scanner will save the scanned images to the wirelessly connected
computer (ES-500W).
Assigning Start Button Settings or Scan Jobs
Parent topic: Starting a Scan
Assigning Start Button Settings or Scan Jobs
You can view or change the default scan settings when you scan using the start button on your
scanner. You do this by accessing the scan jobs in the Document Capture Pro (Windows) or Document
Capture (OS X) program.
Note: Document Capture Pro (Windows) and Document Capture (OS X) do not support scanning from
the start button on your scanner over a wireless network (ES-500W). Launch Epson Scan 2 before
scanning from the start button on your scanner.
1. Start Document Capture Pro or Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. If you want to add a scan job, click Add or the +icon, enter a name for the new job, select settings
as necessary, and click OK.
You can now use the new scan job when you scan with Document Capture Pro or Document
Capture.
Note: See the Help information in Document Capture Pro or Document Capture for details.
4. If you want to assign a scan job to the start button, do one of the following:
•Windows: Click Event Settings.
•OS X: Click the icon at the bottom of the window, then click Event Settings.
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5. Do one of the following:
•Windows: Select the job that you want to assign to the start button from the 1drop-down list.
Note: Jobs 2 to 30 can only be selected when using the optional Network Interface Unit.
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•OS X: Select the job that you want to assign to the start button.
6. Click OK.
Parent topic: Starting a Scan from a Scanner Button
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
•Windows 10: Click and select All apps >EPSON >Epson Scan 2.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
>Epson Scan 2 >Epson Scan 2.
•OS X: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; it will not work correctly.
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You see an Epson Scan 2 window like this:
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Parent topic: Starting a Scan
Scanning with Document Capture Pro and Document Capture
When you scan with Document Capture Pro (Windows) or Document Capture (OS X), the program
automatically saves your scanned file on your computer in the folder you specify. You can select
settings, preview, and change the scanned file settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture or Document Capture Pro for details.
1. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X):
•Windows 10: Click and select All Apps >Epson Software >Document Capture Pro.
•Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software >Document Capture Pro.
•OS X: Open the Applications folder, open the Epson Software folder, and select Document
Capture.
You see a window like this:
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2. Click the Scan icon.
You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture Pro or Document Capture window, click the Start Job button, and skip the
rest of these steps.
3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture Pro or Document Capture for details.
4. If you want to select detailed scan settings, do one of the following:
•Windows: Click Detailed Settings. Select any displayed scan settings you want to use and click
Preview to see a preview of your scan in the Epson Scan 2 window, then click Save.
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•OS X: Close the Scan window. Open the Scan menu at the top of the screen and select Displays
the EPSON Scan Setup Screen. Click the Scan icon and select any displayed scan settings
you want to use.
5. Click Scan.
You see a preview of your scan in the Document Capture Pro (Windows) or Document Capture
(OS X) window.
6. If you would like to scan additional originals and add them to the current captured images, click the
Add Page button, select Acquire from Scanner, and repeat the previous steps.
7. Check the scanned images and edit them as necessary.
8. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
9. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Scanning in Epson Scan 2
Scanning in Epson Scan 2
Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your
operating system's Documents or My Documents folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Start Epson Scan 2.
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You see this window:
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Note: The Document Source setting is automatically set to ADF for your product.
2. If you want to scan different size originals by loading them into the ADF one by one, check the
Automatic Feeding Mode checkbox. Scanning begins as soon as you load each original.
3. Select the Scanning Side setting that matches the sides of the original that you want to scan.
4. Select the Document Size setting that matches the size of your original, or select Auto Detect to
have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,
if necessary.
5. Select your original image type and how you want it scanned as the Image Type setting.
6. Select the Resolution setting you want to use for your scan.
7. Select any of the additional settings that you want to use on the Main Settings tab.
8. Click the Advanced Settings tab and select any settings that you want to use.
9. To see a preview of your scan with the settings you selected, click the Preview button.
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Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
10. Reinsert your original into the ADF.
11. Select any additional settings that you want to use on the Main Settings tab.
12. Click the Advanced Settings tab and select any settings that you want to use.
13. If scanning an original in a carrier sheet, or other special original, see the link below for other setting
requirements for special documents.
14. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
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15. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to
modify the file name settings.
16. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
17. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
18. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for
scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Scanning Settings for Special Documents
Image Format Options
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Stitch Images
When scanning double-sided originals, lets you lay out images from both sides of the original one
scanned page.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Dual Image Output
Scans the original image twice using different output settings.
After Scanning Option
When scanning multi-page originals, lets you add additional pages or add and edit the pages in a job
and save all of the scanned pages as one file.
Note: You must select a file format that supports multi-page such as PDF or Multi-TIFF.
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Detect Double Feed
If you are scanning an original envelope or plastic card, select Off.
Parent topic: Scanning in Epson Scan 2
Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes grayscale images clearer and text recognition more accurate by separating the text from the
graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or
Black & White as the Image Type setting.
Color Enhance
Enhances the red, green, or blue shades in the scanned image.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Skip Blank Pages
If the scanner detects marks from the other side of a blank page and adds the marks to the scanned
image, adjust this setting to prevent this.
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with the color you select.
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Correct Document Skew
Corrects skewed originals, image contents, or both.
Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Parent topic: Scanning in Epson Scan 2
Scanning Settings for Special Documents
You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special
originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting.
Plastic cards Select Plastic Card (Landscape) as the Document Size
setting and Off as the Detect Double Feed setting.
Carrier sheet If you select Auto Detect as the Document Size setting,
paper skew is automatically corrected even if the Correct
Document Skew setting is set to Off.
If you select a setting other than Auto Detect as the
Document Size, you can only use Contents Skew as the
Correct Document Skew setting. As paper skew is not
applied in this case, only contents skew is corrected when
you select the Paper and Contents Skew setting.
Large originals If the Document Size list does not contain the document size
you want to scan, select Customize to create a custom
size.
Long paper If the Document Size list does not contain the document size
you want to scan, select Auto Detect (Long Paper) or
select Customize to create a custom document size.
Laminated cards To scan any transparent areas around the edges of the
card, select Settings as the Document Size and either
select the Scan laminated card checkbox or create a
custom size.
Parent topic: Scanning in Epson Scan 2
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Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.webp)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and OS X systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and OS X systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
Scan Resolution Guidelines
The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your
scans. Increasing the resolution raises the amount of detailed captured but comes with the following
disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
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If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same
amount you will increase the image size to retain a high image quality. For example, if the resolution is
300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600
dpi.
• You will scan the image at 100% or smaller size.
Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
• You will scan the image on long paper.
Scan paper up to 215 inches (5,461 mm) in length with a resolution of 300 dpi or less, and over 215
inches (5,461 mm) to 240 inches (6,096 mm) with a resolution of 200 dpi or less.
Parent topic: Scanning
Scanning with NFC from Your Android Device
You can easily connect your Android 4.0 or later device to your product using NFC (Near Field
Communication) (ES-500W). Once connected, you can scan using Epson DocumentScan.
Note: If the scanner is already connected to the Wi-Fi network before using this feature, your mobile
device will be connected to the scanner using this network. If not, the scanner and your mobile device
will be connected in AP mode. In AP mode, you can connect up to four devices to the scanner at the
same time.
1. Make sure Epson DocumentScan is installed on your mobile device.
2. Place your original on the product for scanning.
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3. Touch the NFC antenna of your mobile device to the NFC tag on your product.
Note: The location of your mobile device's NFC antenna varies. See your mobile device
documentation for more details.
Epson DocumentScan opens on your device and the scanner and mobile device connect
automatically.
Note: If you do not have Epson DocumentScan installed, the app store page for the Epson
DocumentScan app opens on your device. Install Epson DocumentScan and repeat this step.
4. Follow the Epson DocumentScan on-screen instructions to scan your document.
Note: If the mobile device and product disconnect, try to scan a document. The mobile device and
product should reconnect automatically.
Parent topic: Scanning
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Scanning Special Projects
Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
Scanning Multi-Page Originals as Separate Files - Windows
Convert Scanned Documents to Editable Text (OCR)
Scanning to a SharePoint Server or Cloud Service
Parent topic: Scanning
Scanning Two Originals onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original and combine them into a single image with
the Epson Scan 2 Stitch Images settings.
1. Load your original in the scanner.
2. Do one of the following to start Document Capture Pro:
•Windows 10: Click and select All Apps. Select EPSON Software, then select Document
Capture Pro.
•Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON Software, then select Document Capture Pro.
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You see this window:
3. Click the Scan icon, then click Detailed Settings.
You see an Epson Scan 2 window like this:
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4. Select Double-Sided as the Scanning Side setting.
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5. Select the original document size as the Document Size setting.
6. Select one of the following as the Stitch Images setting:
•Top&Bottom: Places the scanned images one above the other.
•Left&Right: Places the scanned images side by side.
7. Click Save.
8. Click Scan.
The scanned image is displayed.
Note: If the scanned images are not stitched together correctly, click Scanning Side on the Epson
Scan 2 window, select Settings, and set the Binding Edge to Left or Top.
Parent topic: Scanning Special Projects
Scanning Multi-Page Originals as Separate Files - Windows
You can use Document Capture Pro (Windows) to scan multi-page originals as separate scanned files.
You indicate where you want the new scanned files to start by inserting a blank page or barcode
between the pages of your original.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture Pro for details.
1. Load a multi-page original with blank pages or barcodes inserted where you want to start a new
scanned file.
2. Do one of the following to start Document Capture Pro:
•Windows 10: Click and select All Apps >Epson Software >Document Capture Pro.
•Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software >Document Capture Pro.
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You see this window:
3. Click the Scan icon.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture Pro for details.
5. Click Scan.
You see a preview of your scan in the Document Capture Pro window.
6. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
7. Click File Name & Separation Settings.
8. Select Apply job separation and click Separation Settings.
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9. Select the method you used to separate the originals, select a folder name specification and click
OK.
10. Select any additional settings from the File Name Settings dialog and click OK.
11. Confirm your settings and click OK or Send.
Your originals are saved into separate files and folders as specified by your settings.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
Convert Scanned Documents to Editable Text (OCR)
You can scan a document and convert the text into data that you can edit with a word processing,
spreadsheet, or HTML-editing program. This process is called OCR (Optical Character Recognition).
To scan and use OCR, you need to install an OCR program, such as ABBYY FineReader.
Scanning Using OCR - Windows
Scanning Using OCR - OS X
Saving Scanned Documents as a Searchable PDF
Saving a Scan as an Office Format File - Windows
Parent topic: Scanning Special Projects
Scanning Using OCR - Windows
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
1. Load your original in the scanner.
2. Do one of the following to open ABBYY FineReader:
•Windows 10: Click and select All Apps >ABBYY FineReader 9.0 Sprint >ABBYY
FineReader 9.0 Sprint.
•Windows 8.x: Navigate to the Apps screen and select ABBYY FineReader 9.0 Sprint.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
ABBYY FineReader 9.0 Sprint >ABBYY FineReader 9.0 Sprint.
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You see a window like this:
3. Select the language used in the document you are going to scan as the Document Language
setting.
4. Click the icon that corresponds with the program or format you want to scan to.
5. If you see the Select Scanner window, select your product and click OK.
Note: Do not select a WIA option for your product; it will not work correctly.
You see the scan settings window.
6. Select your scan settings.
7. Click Preview and adjust the area you want to scan, if necessary.
8. Click Scan.
Note: To scan a multi-page document, select settings in the Multi-Page Scanning section and click
Scan for each page.
9. When you are finished scanning, click Close.
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Your document is scanned and processed into editable text, then you see the Save As window.
10. Select a name and a file format for your document and click Save.
The file is saved and then opened in an application associated with the file type you selected, if
available on your system.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Related tasks
Loading Originals in the Input Tray
Scanning Using OCR - OS X
You can use the ABBYY FineReader OCR program to convert scanned documents to editable text.
Note: The version of ABBYY FineReader included with your scanner does not support OS X 10.11.
1. Load your original in the scanner.
2. Open the Applications folder and click the ABBYY FineReader Sprint icon.
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You see a window like this:
3. Open the Get Images From pop-up menu and select your product.
4. Select the language used in the document you are going to scan as the Document Language
setting.
5. Select the type of document you are going to scan.
6. Select your scan settings and click Scan.
Your document is scanned and you see the Epson Scan 2 window while your document is converted
to editable text.
7. Click Close to close the Epson Scan 2 window and Preview window, if necessary.
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You see the Save Converted File As window:
8. Click the Save button.
The file is saved and then opened in an application associated with the file type you selected, if
available on your system.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Related tasks
Loading Originals in the Input Tray
Saving Scanned Documents as a Searchable PDF
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan OCR Component (Windows) or Epson Scan 2 OCR Component (OS X)
is installed automatically when you install your scanner software as instructed on the Start Here sheet. If
you install your scanner software programs individually, be sure to also install the components if you
want to perform OCR.
1. Load your original in the scanner.
2. Start Epson Scan 2.
3. Select your scan settings.
4. Click Preview and adjust the area you want to scan, if necessary.
5. If you are using the ADF, reload the ejected original in the scanner.
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6. Select Searchable PDF as the Image Format setting.
7. Select Options from the Image Format list.
You see the Image Format Options window.
8. Select the Text tab.
9. Make sure the language used in the document text is selected as the Text Language setting.
10. Click OK.
11. Confirm the File Name setting and select a Folder setting for your document.
12. Click Scan.
The scanned image is saved as a searchable PDF.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Saving a Scan as an Office Format File - Windows
You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft
Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
1. Load your original in the scanner.
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2. Do one of the following to start Document Capture Pro:
•Windows 10: Click and select All Apps >Epson Software >Document Capture Pro.
•Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON Software >Document Capture Pro.
You see this window:
3. Click the Scan icon.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture Pro for details.
5. Click Scan.
You see a preview of your scan in the Document Capture Pro window.
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6. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
You see the Batch Save or Transfer Settings window.
7. Select the Office format file you want to save your scan as from the File Type drop-down list.
8. Click Options to display a new window with additional settings.
9. Select any additional settings as necessary, and click OK.
10. Confirm your settings and click OK or Send.
Your originals are saved in the Office file format you selected.
Parent topic: Convert Scanned Documents to Editable Text (OCR)
Scanning to a SharePoint Server or Cloud Service
You can use Document Capture Pro (Windows) or Document Capture (OS X) to upload scanned images
to a SharePoint server or a cloud service.
1. Do one of the following to start Document Capture Pro (Windows) or Document Capture (OS X):
•Windows 10: Click and select All Apps >EPSON Software >Document Capture Pro.
•Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON Software >Document Capture Pro.
•OS X: Open the Applications folder, open the Epson Software folder, and select Document
Capture.
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You see a window like this:
2. Click the Scan icon.
3. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture Pro or Document Capture for details.
4. Click Scan.
You see a preview of your scan in the Document Capture Pro or Document Capture window.
5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you
cannot see all of the icons below, the service software may not be installed, the service may not be
available on your platform, or you need to click the arrow next to the icons.)
• Web Folder (WebDAV)
• Microsoft SharePoint server (Windows only)
• Evernote (Windows only)
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• Google Drive
• SugarSync
You see the Transfer Settings window.
6. Enter any required information to set up the destination. If you have previously created a saved
setting for the destination, select it from the drop-down list.
7. Adjust any save settings, then click OK or Send, depending on the destination.
Your originals are scanned and uploaded to the indicated server.
Parent topic: Scanning Special Projects
Related tasks
Loading Originals in the Input Tray
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Using the Optional Flatbed Scanner Dock
The optional flatbed scanner dock combines your document scanner with a flatbed scanner into a single
unit (ES-400). This allows you to scan thick or over-sized originals, such as cardboard and books, that
won't fit into the document scanner's ADF.
See these sections to learn about the flatbed scanner dock option.
Note: You must purchase a flatbed scanner (Epson Perfection V19/V39) to use the optional flatbed
scanner dock. To attach the flatbed scanner and dock to your document scanner, follow the installation
instructions that came with your flatbed scanner dock.
Flatbed Scanner Dock Parts
Scanning from the Flatbed Scanner Dock
Cleaning the Flatbed Scanner Dock
Transporting the Flatbed Scanner Dock
Flatbed Scanner Dock Parts
1 Stopper
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2 Output tray extension
3 Scanner cover/output tray
1 USB port 1 (for connecting flatbed dock to computer)
2 USB port 2 (for connecting flatbed dock to document scanner)
3 Power inlet
Parent topic: Using the Optional Flatbed Scanner Dock
Scanning from the Flatbed Scanner Dock
See these sections to scan when using the optional flatbed scanner dock.
Scanning from the Docked Flatbed Scanner
Scanning from the ADF with the Flatbed Scanner Dock Attached
Parent topic: Using the Optional Flatbed Scanner Dock
Scanning from the Docked Flatbed Scanner
You can place originals directly on the scanner glass of the flatbed scanner attached to the optional
flatbed scanner dock.
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Caution: Make sure the scanner dock is placed on a flat surface. Do not place heavy objects on the
scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not
leave photos on the scanner glass for an extended period, or they may stick to the glass.
1. Close the document scanner's output tray.
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2. Open the flatbed scanner cover.
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3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the
original to the edges of the indicated corner.
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Note: Place your original 0.1 inch (2.5 mm) from the top and side edges of the scanner glass as
shown in order to avoid cropping. If you are scanning multiple photos at once, place them at least
0.8 inch (20 mm) apart from each other.
4. Close the flatbed scanner cover gently to keep your original in place. If you are scanning a book or
other thick document, close the scanner cover and hold it down as you scan.
5. Start Epson Scan 2.
6. Select Scanner Glass as the Document Source.
7. Select other settings, as necessary.
8. Click Scan.
Parent topic: Scanning from the Flatbed Scanner Dock
Related tasks
Scanning from the ADF with the Flatbed Scanner Dock Attached
Scanning in Epson Scan 2
Scanning from the ADF with the Flatbed Scanner Dock Attached
Depending on the length of your originals, you may need to adjust the position of the input tray, output
tray, and stopper when scanning from the document scanner's ADF with the optional flatbed scanner
dock attached.
For originals shorter then A5 (8.2 inches [210 mm] long):
• Open the document scanner's input tray, pull out the output tray and output tray extension, and open
the stopper.
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• Extend the output tray a little longer than the length of the original and move the stopper forward or
backward as necessary.
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For originals between A5 and A4 size (8.2 inches to 11.7 inches [210 mm to 297 mm] long):
• Open and extend the document scanner's input tray, open the flatbed scanner's stopper, and slide the
stopper forward or backward so that it is a little longer than the length of the original. (Do not open the
output tray on the document scanner.)
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For originals that are legal size (14 inches [356 mm]) or longer:
• Open the document scanner's input tray. Leave the output tray closed and close the flatbed and
document scanner's stoppers.
Parent topic: Scanning from the Flatbed Scanner Dock
Related tasks
Scanning from the Docked Flatbed Scanner
Scanning in Epson Scan 2
Cleaning the Flatbed Scanner Dock
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product
case. Do not press the surface of the scanner glass with any force and be careful not to scratch or
damage the scanner glass. A damaged glass surface can decrease the scan quality.
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1. Turn off the document scanner using the power button.
Note: There is no power button on the flatbed scanner.
2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to
the computer.
3. Clean the outer case with a cloth dampened with mild detergent and water.
4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease or
some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove
it. Wipe off all remaining liquid.
Note: Do not spray glass cleaner directly on the scanner glass. Make sure that no dust builds up on
the surface of the scanner glass. Dust can cause spots in your scanned images.
Parent topic: Using the Optional Flatbed Scanner Dock
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Transporting the Flatbed Scanner Dock
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Turn off the document scanner using the power button.
Note: There is no power button on the flatbed scanner.
2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to
the computer.
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3. Lift the entire scanner unit as shown, making sure to keep it level during transport.
Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow
the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed
scanner and dock from the document scanner.
4. Place the flatbed scanner dock in its original packing materials if possible, or use equivalent
materials with cushioning around the scanner.
Caution: Avoid turning the scanner upside down when transporting or you may damage the
scanner.
Parent topic: Using the Optional Flatbed Scanner Dock
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Cleaning and Transporting Your Scanner
See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner
Cleaning Inside Your Scanner
Checking the Scanner Roller Counter
Replacing the Scanner Rollers
Transporting Your Scanner
Cleaning Your Scanner
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's
outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer
case. Then wipe the case with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner
Cleaning Inside Your Scanner
Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust
can cause spots or lines in your scanned images.
Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
1. Turn off the scanner and unplug the AC adapter.
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2. Disconnect any connected cables.
3. Pull down on the cover open lever and open the scanner cover.
4. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the glass
scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with
grease or some other hard-to-remove material, use a genuine Epson cleaning kit to remove stains.
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Use a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining
liquid.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
5. Use a cotton swab to wipe off any dust or dirt on the sensors.
Caution: Do not use liquid or glass cleaner on the cotton swab.
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6. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist
cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
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7. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.
Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry
cloth may damage the surface of the roller.
8. Plug in the AC adapter and press the power button to turn on the scanner.
9. Hold down the start button for at least two seconds while opening the scanner cover. The rollers
on the bottom move momentarily, and then the scanner enters cleaning mode. Press the start
button several times to rotate the rollers shown here. Use a genuine Epson cleaning kit or a soft,
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moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this step until the rollers
are clean.
10. Close the scanner cover.
Parent topic: Cleaning and Transporting Your Scanner
Checking the Scanner Roller Counter
Check the scanner roller counter to determine when your rollers need to be replaced. When you replace
the scanner rollers, reset the scanner roller counter so you know when you may need to replace the
rollers again.
1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
•Windows 10: Click and select All Apps. Select EPSON, then select Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
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•Windows (other versions): Click or Start >All Programs or Programs >EPSON >Epson
Scan 2 >Epson Scan 2 Utility.
•OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. If the number of scans in the Number of Scans field exceeds the number for Life Cycle of the
rollers, it is time to replace the rollers.
5. Close the Epson Scan 2 Utility screen.
Parent topic: Cleaning and Transporting Your Scanner
Replacing the Scanner Rollers
Replace the scanner rollers after you have scanned 200,000 times. Check the scanner roller counter to
see when you need to replace the rollers.
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Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull down on the cover open lever and open the scanner cover.
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5. Press down on the pickup roller cover latch and pull up the cover to remove it.
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6. Pull down the tab on the pickup rollers and slide the rollers to the right to remove them.
7. To install the new pickup rollers, align the notches on the roller unit and slide it to the left. Press up
on the tab to secure the rollers.
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8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it
clicks into place.
Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Remove the
roller unit and reinstall it, then try to close the cover again.
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9. Squeeze the tabs on the sides of the separation roller cover and open the cover.
Caution: Be careful not to apply too much force when opening the cover.
10. Slide the separation roller to the left and remove it.
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11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower
the other end of the roller.
12. Close the separation roller cover until you hear it click into place.
Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and
reinstall it, then try to close the cover again.
13. Close the scanner cover.
14. Plug in the AC adapter and turn on the scanner.
15. Reset the roller counter after replacing the rollers.
Resetting the Scanner Roller Counter
Parent topic: Cleaning and Transporting Your Scanner
Related references
User Replaceable Epson Scanner Parts and Accessories
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
Resetting the Scanner Roller Counter
When you replace the scanner rollers, reset the scanner roller counter so you know when you may need
to replace the rollers again.
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1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
•Windows 10: Click and select All Apps. Select EPSON, then select Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
•Windows (other versions): Click or Start >All Programs or Programs >EPSON >Epson
Scan 2 >Epson Scan 2 Utility.
•OS X: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. Click Reset.
The Number of Scans field changes to 0 (zero).
5. Close the Epson Scan 2 Utility screen.
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Parent topic: Replacing the Scanner Rollers
Transporting Your Scanner
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Close the input tray and the output tray.
Note: Make sure the output tray is securely closed.
4. Place the scanner in its original packing materials, if possible, or use equivalent materials with
cushioning around the product.
Parent topic: Cleaning and Transporting Your Scanner
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Scanner Light Status
Solving Scanning Problems
Solving Network Scanning Problems
Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Uninstall Your Scanner Software
Where to Get Help
Scanner Light Status
You can often diagnose problems with your scanner by checking its lights.
ES-400
1!error light
2automatic feeding mode light
3 ready light
4double feed detection skip light
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5slow mode light
ES-500W
1AP mode light
2Wi-Fi on/off light
3!error light
4automatic feeding mode light
5 ready light
6double feed detection skip light
7slow mode light
Light status Condition/solution
!error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loaded
in the input tray. If the light continues to flash, a scanner error may have
occurred. Turn the scanner off and then back on again. If the error
continues, contact Epson for support.
!error light is on The scanner cover is open. Make sure the scanner cover is closed and
there is no jammed paper inside.
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Light status Condition/solution
Any of the following lights are
flashing quickly:
•!error
• ready
• AP mode (ES-500W)
• Wi-Fi on/off (ES-500W)
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
ready light is off and any of
the following lights are on:
•!error
• automatic feeding mode
• double feed detection
skip
• slow mode
• AP mode (ES-500W)
• Wi-Fi on/off (ES-500W)
The firmware update has failed and the scanner is in recovery mode.
Try updating the firmware again.
The following lights are
simultaneously flashing
slowly: (ES-500W)
•!error
• Wi-Fi on/off
Wi-Fi on/off light is
flashing slowly and !error
light is on
An access point settings error (security error) has occurred. Press the
stop button to clear the error, restart the devices you want to connect
to the network, then reconnect to the network.
Wi-Fi on/off and !error
lights are flashing slowly (ES-
500W)
A network connection error has occurred (the date and time have not
been set correctly). Reset the date and time in Web Config.
Parent topic: Solving Problems
Related references
Original Jams in Scanner
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Where to Get Help
Related topics
Loading Originals
Wi-Fi Networking
Scanning
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Off and Sleep Timer Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner.
• Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
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• Check the status of the lights and make sure the scanner is ready to scan.
• When using a wireless connection, start Epson Scan 2 on your computer before scanning from the
product (ES-500W).
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to
scan over a wireless connection (ES-500W). Connect the scanner using a USB cable or launch Epson
Scan 2 before scanning from the button on your scanner.
Parent topic: Solving Scanning Problems
Related tasks
Assigning Start Button Settings or Scan Jobs
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• If you are using the scanner with the optional Network Interface Unit, make sure the network cable is
securely connected.
• If your scanner is connected to one computer via USB and another computer via wireless connection,
and Epson Scan 2 is running on the wirelessly connected computer, pressing the button on the
scanner will save the scanned images to the wirelessly connected computer (ES-500W).
Parent topic: Solving Scanning Problems
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Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan 2 is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions
and install one version.
• If you are using the scanner with the optional Network Interface Unit, make sure the network cable is
securely connected.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
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• Load fewer originals at a time.
• Load only originals that meets the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
• Press the slow mode button to slow down the scanning speed.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window
(Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed
setting, and select Off.
Note: With OS X, only Epson Scan 2 displays double feed errors. Document Capture for OS X does
not include this setting.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Original Jams in Scanner
If an original has jammed inside the scanner, follow these steps:
Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
1. Turn off your scanner.
2. Remove all originals from the input tray.
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3. Pull down the cover open lever and open the scanner cover.
4. Gently pull out any jammed originals from inside the scanner.
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5. Gently pull out any jammed originals from the output tray.
6. Close the scanner cover.
7. Carefully follow all loading instructions when you reload originals.
If originals jam in the scanner frequently, try the following:
• Press the slow mode button to slow down the scanning speed.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Close the output tray and let the originals fall freely onto the surface below the scanner.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
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• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• Make sure slow mode is turned off.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only (Windows). See your virus protection or security
software instructions for details. The TWAIN.log file is saved in the following locations:
•Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp
•Windows (other versions): C:\Users\(user name)\AppData\Local\Temp
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Network Scanning Problems
Check these solutions if you have problems scanning over a network (ES-500W).
Cannot Scan Over a Network
Scanner Cannot Connect to a Wireless Router or Access Point
Parent topic: Solving Problems
Cannot Scan Over a Network
If you cannot start Epson Scan 2 when scanning over a network, try these solutions:
• If you cannot scan from the start button on the scanner, make sure you restarted your computer
after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support starting a scan from
the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner
button over a network.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try
starting Epson Scan 2 again.
• Check the network connection setting in the Epson Scan 2 Utility.
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• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that
supports IPv4.
• If the Firewall function is active on Windows XP or later, the scanner may not be discovered by the
Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your scanner and click
Add.
• If you are using a Direct Wi-Fi Connection (AP Mode), check the label on the back of the scanner to
verify the SSID and password and make sure you are using them in the software.
Parent topic: Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Scanner Cannot Connect to a Wireless Router or Access Point
If your scanner has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you press the WPS
button on the router or access point within 2 minutes of activating WPS on your scanner.
• Make sure to place your scanner within contact range of your router or access point. Avoid placing
your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing
cabinet.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access
point. If access restrictions are set, add your scanner's MAC address to your router's address list. To
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obtain your scanner's MAC address, check the label on the back of your scanner. Then follow the
instructions in your router or access point documentation to add the address to the list.
• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your scanner to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• If you connected your scanner to a Windows computer using a direct Wi-Fi connection and it
automatically selected Access Point Mode, you may have trouble accessing a low-priority Internet
connection. Check the network connection or adapter settings in the Windows Control Panel and set
the Internet metric setting to 100 for your version of the Internet Protocol.
• The scanner may not be able to communicate with a computer with multiple network interfaces.
Disable all network interfaces except for the interface connected to the scanner.
• Enable the DHCP function on the access point or router.
• Check that the scanner's IP address is set correctly.
Parent topic: Solving Network Scanning Problems
Related topics
Wi-Fi Networking
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Spots or Lines Appear in All Scanned Images
Scanned Image is Cropped
Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
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Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the
correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure you do not move the scanner or original while scanning.
• Operate the scanner on a flat, stable surface.
• Make sure the originals are ejecting properly.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Text Enhancement setting.
• Adjust the Threshold setting.
• Increase the Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Characters are not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is placed straight.
• Use an original with clear text.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the correct Image Type setting.
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• Select or adjust the Text Enhancement setting.
• Adjust the Threshold setting.
• Set the scanning resolution between 200 and 600 dpi.
• If you are using OCR software, check the manual for any additional adjustments.
Parent topic: Solving Scanned Image Quality Problems
Related concepts
Convert Scanned Documents to Editable Text (OCR)
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, follow these steps to clean inside the scanner:
Note: The illustrations show the ES-500W, but the instructions are the same for the ES-400.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
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4. Pull down on the cover open lever and open the scanner cover.
5. Wipe off any stains on the plastic roller and glass scanning surfaces using a genuine Epson cleaning
kit or a soft, moist cloth.
Note: If the glass surfaces are stained with grease or another hard-to-remove material, use a genuine
Epson cleaning kit to remove stains. Use a small amount of cleaner on the cleaning cloth to remove
the stains. Wipe off all remaining liquid.
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Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
6. Close the scanner cover.
7. Plug in the AC adapter.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Inside Your Scanner
Scanned Image is Cropped
If the edges of a scanned image are cropped, try the following solutions:
• Select Auto Detect as the Document Size setting in Epson Scan 2, Document Capture Pro, or
Document Capture.
• In Epson Scan 2, select the Main Settings tab. Select Document Size >Settings and then adjust the
cropping area shown in the Crop Margins for Size "Auto" setting.
•Document Capture Pro (Windows): Select Detailed Settings from the Scan window. Select
Document Size >Settings and then adjust the cropping area shown in the Crop Margins for Size
"Auto" setting.
•Document Capture (OS X): Click the Scan button and select Detailed Settings from the Scan
window. Select Document Size >Settings and then adjust the cropping area shown in the Crop
Margins for Size "Auto" setting.
Parent topic: Solving Scanned Image Quality Problems
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 Settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
•Windows 10: Click and select All apps >EPSON >Epson Scan 2 Utility.
•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON >Epson Scan 2 >Epson Scan 2 Utility.
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•OS X: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
Parent topic: Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Check these solutions if you have problems scanning with the optional flatbed scanner dock (ES-400).
Scanned Image Edges are Cropped
Line of Dots Appears in All Scanned Images
Back of Original Image Appears in Scanned Document
Parent topic: Solving Problems
Scanned Image Edges are Cropped
If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If
necessary, move your original away from the edges of the scanner glass slightly.
Parent topic: Solving Flatbed Scanner Dock Problems
Related tasks
Scanning in Epson Scan 2
Scanning with Document Capture Pro and Document Capture
Line of Dots Appears in All Scanned Images
If a line of dots appears in all your scanned images, clean the scanner glass with a soft, dry, lint-free
cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not
recommended.
Caution: Do not spray glass cleaner directly on the scanner glass.
Parent topic: Solving Flatbed Scanner Dock Problems
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Back of Original Image Appears in Scanned Document
If an image from the back of a thin original appears in your scanned image, try the following solutions:
• Place a piece of black paper on the back of the original and scan it again.
• Make sure you selected the correct Image Type setting for your original and select the Text
Enhancement setting in Epson Scan 2.
Parent topic: Solving Flatbed Scanner Dock Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - OS X
Parent topic: Solving Problems
Uninstalling Scanner Software - Windows
You can uninstall and then re-install your scanner software to solve certain problems.
1. Turn off the scanner.
2. Disconnect any interface cables.
3. Do the following to uninstall each of your scanning software programs, then follow any on-screen
instructions:
•Windows 10: Right-click and select Control Panel >Programs >Programs and Features.
Select the scanner software program and click Uninstall/Change.
•Windows 8.x: Navigate to the Apps screen and select Control Panel >Programs >Programs
and Features. Select the scanner software program and click Uninstall/Change.
•Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and
Features. (In Classic view, select Programs and click Uninstall a program.) Select the scanner
software program and click Uninstall/Change.
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•Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs.
Select the scanner software program and click Change/Remove.
4. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Uninstalling Scanner Software - OS X
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
1. To download the Uninstaller utility, visit the Epson download site (U.S. downloads or Canadian
downloads).
2. Follow the instructions on the screen to install the Uninstaller utility.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your scanner software, see the Start Here sheet for instructions.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to
common problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or email Epson with your questions.
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Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales).
You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800-
GO-EPSON (800-463-7766).
Parent topic: Solving Problems
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Technical Specifications
These sections list the technical specifications for your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site for
information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
General Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Network Interface Specifications (ES-500W)
Flatbed Scanner Dock Specifications (ES-400)
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 8.x
• Windows 7
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
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• OS X 10.6.8
Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported.
Parent topic: Technical Specifications
General Specifications
Scanner type Sheet feed, one pass duplex, color
Photoelectric device CIS
Effective pixels 5100 × 9300 pixels at 600 dpi
2500 × 64,500 pixels at 300 dpi
Document size Maximum: 8.5 × 240 inches (215.9 × 6096 mm)
Minimum: 2 × 2 inches (50.8 × 50.8 mm)
Paper input Facedown loading
Paper output Facedown ejection
Paper capacity 50 sheets of paper at 21 lb (80 g/m2) weight
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 75 to 1200 dpi in 1 dpi increments
75 to 300 dpi if length is 15.5 in (393.7 mm) to 215 in (5461.0 mm)
75 to 200 dpi if length is 215 in (5461.1 mm) to 240 in (6096.0 mm)
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Color Depth Color:
30 bits per pixel internal (10 bits per pixel per color)
24 bits per pixel external (8 bits per pixel per color)
Grayscale:
10 bits per pixel internal
8 bits per pixel external
Black-and-white:
10 bits per pixel internal
1 bit per pixel external
Interface*SuperSpeed USB 3.0 (backward-compatible with USB 1.1)
IEEE802.11b/g/n (ES-500W)
Ethernet 1000BASE-T/100BASE-TX/10BASE-T (optional)
NFC Simple Tag (ES-500W) (no interface with scanner controller -
Android 4.0 or later required)
Light source RGB LED
* You cannot use a USB and network connection at the same time.
Parent topic: Technical Specifications
Dimension Specifications
Height 6.9 inches (176 mm)
Width 11.7 inches (296 mm)
Depth 6.7 inches (169 mm)
Weight 8.2 lb (3.7 kg)
Note: Dimensions do not include projecting parts.
Parent topic: Technical Specifications
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Electrical Specifications
Scanner
Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption
varies depending on operating conditions or whether an option is installed.
Rated DC input power supply
voltage
DC 24 V
Rated DC input current 2 A
Power consumption
(USB connection)
Operating: 17 W (approximate)
Ready mode: 9.2 W (approximate)
Sleep mode: 1.2 W (approximate)
Power off mode: 0.1 W (approximate)
AC Adapter
AC adapter model 100 to 240 V model: A471H
220 to 240 V model: A472E
Rated input current 1.2 A
Rated frequency range 50 to 60 Hz
Rated output power supply
voltage
DC 24 V
Rated output current 2 A
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: –13 to 140 °F (–25 to 60 °C)
139
Humidity
(non-condensing)
Operating: 15 to 80% RH
Storage: 15 to 85% RH
Operating conditions Ordinary office or home conditions
Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty
conditions.
Parent topic: Technical Specifications
Network Interface Specifications (ES-500W)
Wi-Fi
Wireless LAN standard IEEE802.11 b/g/n
Wireless security WPA2-PSK (AES); WPA2 compliant support for WPA/WPA2
Personal
WPA2-Enterprise; WPA2 compliant with support for WPA/WPA2
Enterprise
WEP (64/128 bit)
Frequency range 2.4 GHz
Communication mode Infrastructure mode
Ad hoc mode; not supported for IEEE802.11n
AP mode; not supported for IEEE802.11b
Radio frequency power
transmitted
Maximum 17 dBm (EIRP)
Note: AP mode and Wi-Fi connection can be used at the same time.
140
Security Protocol
SSL/TLS HTTPS (Server/Client)
SMTPS (Client)
STARTTLS
Root certificate (Client)
Root certificate updating (Client)
CA-signed certificate (Server)
CA certificate (Server)
CSR generation (Server)
Self-signed certificate (Server)
EC key CSR/self-signed certificate generation (Server)
Certificates/Secret key imports (Server)
Authentication for email sending POP before SMTP, APOP, SMTP Authentication
MIB accessing
Authentication/Encryption
SNMPv3
Parent topic: Technical Specifications
Flatbed Scanner Dock Specifications (ES-400)
Interface Hi-Speed USB
Rated DC input power supply
voltage
DC 24 V
Dimensions
(when assembled with a sheet
feed scanner and a flatbed
scanner)
Width: 11.8 in (300 mm)
Depth: 18.9 in (481 mm)
height 9.6 in (245 mm)
Weight Approximately 2.4 lb (1.1 kg)
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 140 °F (–20 to 60 °C)
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Humidity
(non-condensing)
Operating: 20 to 80%
Storage: 20 to 85%
Parent topic: Technical Specifications
Safety and Approvals Specifications
Scanner
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
AC Adapter (A471H)
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
This equipment contains the following wireless module: (ES-500W)
• Manufacturer: Askey Computer Corporation.
• Type: WLU6320-D69 (RoHS)
This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modification of the product. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and
away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed
outdoors is subject to licensing.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment
and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102
of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:
hands, wrists, feet and ankles).
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Notices
Check these sections for important notices about your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site for
information on how to return your Epson products for proper disposal.
Important Safety Instructions
Restrictions on Copying
Default Delay Times for Power Management for Epson Products
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Follow these safety instructions when setting up and using the scanner:
• Read all these instructions, and follow all warnings and instructions marked on the scanner.
• Place the scanner close enough to the computer for the interface cable to reach it easily.
• Do not use with wet hands.
• When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not insert objects into any opening as they may touch dangerous voltage points or short out parts.
Beware of electrical shock hazards.
• Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
If you place the product by the wall, leave at least 3.9 inches (10 cm) between the back of the product
and the wall.
• After replacing consumable parts, dispose of them correctly following the rules of your local authority.
Do not disassemble them.
• Do not place or store the scanner outdoors, in a car, near excessive dirt or dust, water, heat sources,
or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct
sunlight, strong light sources, or rapid changes in temperature or humidity.
144
• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as
specifically explained in this guide.
Caution: Radio waves from this product may adversely affect the operation of medical equipment,
airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.
When using this product near such devices or inside a medical facility, follow the directions from
authorized staff members at the facility, and follow all posted warnings and directions on the device to
avoid causing an accident.
AC Adapter
• Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or humidity.
• Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily
unplugged.
• The AC power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking.
• Do not place objects on top of the AC power cord and do not allow the AC adapter or the power cord
to be stepped on or run over. Be particularly careful to keep the AC power cord straight at the end and
the point where it enters the AC adapter.
• Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire,
electrical shock, or injury.
• The AC adapter is designed for use with the scanner with which it was included. Do not attempt to use
it with other electronic devices unless specified.
• Use only the type of power source indicated on the AC adapter's label, and always supply power
directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local
safety standards.
• Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on
and off.
• If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• Never disassemble, modify, or attempt to repair the AC adapter, scanner, or scanner option by
yourself except as specifically explained in the scanner's guides.
145
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the
following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC
adapter; the scanner or the AC adapter has been dropped or the case has been damaged; the
scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do
not adjust controls that are not covered by the operating instructions.)
• Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use
liquid or aerosol cleaners.
• If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the
electrical outlet.
Parent topic: Notices
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
• Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
• Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
• Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
• Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note: Copying these items may also be prohibited by law.
Restriction on disassembling and decompiling
You may not disassemble, decompile or otherwise attempt to derive the source code of any software
included with this product.
Parent topic: Notices
146
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
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Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
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(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
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class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON®and Perfection®are registered trademarks and EPSON Exceed Your Vision is a registered
logomark of Seiko Epson Corporation.
Apple, App Store, iPad, iPhone, iPod touch, and OS X are trademarks of Apple Inc., registered in the
U.S. and other countries.
Google®is a registered trademark and Android™ is a trademark of Google Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
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accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
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A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Copyright Attribution
© 2016 Epson America, Inc.
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CPD-51578
Parent topic: Copyright Notice