Table of Contents
- Copyright
- Trademarks
- Contents
- About This Manual
- Important Instructions
- Scanner Basics
- Specifications of Originals and Placing Originals
- Specifications of Originals for Scanning from the ADF
- Specifications for Plastic Cards for Scanning from the Card Slot
- Placing Standard Size Originals in the ADF
- Placing Long Paper in the ADF
- Placing Receipts in the ADF
- Placing Thick Originals in the ADF
- Placing Envelopes in the ADF
- Placing Plastic Cards in the Card Slot
- Basic Scanning
- Advanced Scanning
- Maintenance
- Solving Problems
- Scanner Problems
- Problems Starting Scanning
- Paper Feeding Problems
- Scanned Image Problems
- Scanned Text or Images are Blurred
- Straight Lines Appear when Scanning from ADF
- The Image Quality is Rough
- Expanding or Contracting the Scanned Image
- Offset Appears in the Background of Images
- Moiré Patterns (Web-Like Shadows) Appear
- The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
- Text is Not Recognized Correctly when Saving as a Searchable PDF
- Cannot Solve Problems in the Scanned Image
- Uninstalling and Installing Applications
- Technical Specifications
- Standards and Approvals
- Where to Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in Europe
- Help for Users in Taiwan
- Help for Users in Australia
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
Epson DS-310 User Manual
Displayed below is the user manual for DS-310 by Epson which is a product in the Scanners category. This manual has pages.
Related Manuals
User's Guide
NPD5553-03 EN
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2016 Seiko Epson Corporation. All rights reserved.
e contents of this manual and the specications of this product are subject to change without notice.
User's Guide
Copyright
2
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are either registered trademarks or trademarks
of Microso Corporation in the United States and/or other countries.
❏Apple
®
, Mac OS
®
, and OS X
®
are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Adobe
®
, Adobe Reader
®
, and Acrobat
®
are registered trademarks of Adobe Systems Incorporated.
❏Intel
®
is a registered trademark of Intel Corporation.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏Epson Scan 2 Soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED “AS-IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide
Trademarks
3
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................6
Marks and Symbols.........................6
Descriptions Used in this Manual...............6
Operating System References..................7
Important Instructions
Safety Instructions..........................8
Restrictions on Copying......................9
Scanner Basics
Part Names and Functions...................10
Buttons and Lights on the Control Panel.........13
Buttons and Lights.......................13
Error Indicators.........................14
Information on Applications..................14
Epson Scan 2...........................14
Document Capture Pro / Document Capture. . . .14
Presto! BizCard.........................15
EPSON Soware Updater..................15
Information on Consumables.................15
Pickup Roller Codes......................15
Separation Pad Codes.................... 16
Specications of Originals and
Placing Originals
Specications of Originals for Scanning from
the ADF................................ 17
General Specications for Originals being
Scanned.............................. 17
Types of Originals that Require Attention. . . . . . 19
Types of Originals that Must Not be Scanned. . . .20
Specications for Plastic Cards for Scanning
from the Card Slot.........................21
Types of Cards that Require Attention.........21
Placing Standard Size Originals in the ADF.......21
Specications of Standard Size Originals. . . . . . . 21
Placing Standard Size Originals..............23
Placing Long Paper in the ADF................26
Specications of Long Paper................26
Placing Long Paper...................... 27
Placing Receipts in the ADF..................30
Specications for Receipts................. 30
Placing Receipts.........................31
Placing ick Originals in the ADF.............34
Specications for ick Originals............34
Placing ick Originals................... 35
Placing Envelopes in the ADF.................38
Specications of Envelopes.................38
Placing Envelopes....................... 38
Placing Plastic Cards in the Card Slot...........41
Specications for Plastic Cards for Scanning
from the Card Slot.......................41
Types of Cards that Require Attention.........41
Placing Plastic Cards.....................42
Basic Scanning
Scanning Using Epson Scan 2.................45
Required Settings for Special Originals in
Epson Scan 2...........................48
Setting a Resolution at Suits the Scanning
Purpose...............................48
Scanning Using Document Capture Pro
(Windows)...............................49
Scanning Using Document Capture (Mac OS X). . . 52
Scanning Using a Scanner Button..............54
Advanced Scanning
Scanning Dierent Sizes or Types of Originals
One by One (Automatic Feeding Mode).........56
Creating Scanned Images to Suit Your Needs......57
Image Adjustment Features................ 57
Editing Scanned Pages Using Epson Scan 2. . . . . 64
Saving as a Searchable PDF.................64
Saving as an Oce Format File (for Windows
Only)................................ 65
Various Types of Saving and Transferring........67
Sorting and Saving Scanned Images into a
Separate Folder (for Windows Only)..........67
Scanning to a Cloud Service................67
Uploading to an FTP Server................69
Attaching Scanned Images to an Email. . . . . . . . 69
Printing Scanned Images.................. 70
User's Guide
Contents
4
Scanning Using Specied Scanning Settings (Job). . 70
Setting a Job............................71
Assigning a Job to the Scanner Button.........71
Scanning Business Cards Using Presto! BizCard. . . .72
Maintenance
Cleaning Outside the Scanner.................74
Cleaning Inside the Scanner..................74
Replacing Consumables.....................80
Replacing the Pickup Roller................80
Replacing the Separation Pad...............83
Resetting the Number of Scans..............85
Energy Saving............................86
Carrying the scanner.......................87
Updating Applications and Firmware...........88
Solving Problems
Scanner Problems......................... 90
Scanner Lights Indicate an Error.............90
e Scanner Does Not Turn On.............90
Problems Starting Scanning..................90
Cannot Start Epson Scan 2.................90
Pressing a Scanner Button Does Not Start the
Correct Application......................91
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . . 91
Multiple Originals Are Fed.................91
Removing Jammed Originals from the Scanner. . 92
e Originals Get Dirty...................93
Scanning Takes a Long Time................93
Scanned Image Problems....................93
Scanned Text or Images are Blurred.......... 93
Straight Lines Appear when Scanning from
ADF.................................93
e Image Quality is Rough................94
Expanding or Contracting the Scanned Image. . . 94
Oset Appears in the Background of Images. . . . 94
Moiré Patterns (Web-Like Shadows) Appear. . . . 95
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original...............................95
Text is Not Recognized Correctly when
Saving as a Searchable PDF.................95
Cannot Solve Problems in the Scanned Image. . . 96
Uninstalling and Installing Applications.........97
Uninstalling Your Applications..............97
Installing Your Applications................98
Technical Specications
General Scanner Specications................99
Dimensional Specications..................100
Electrical Specications....................100
Scanner Electrical Specications............100
AC Adapter Electrical Specications.........100
Environmental Specications................100
System Requirements......................101
Standards and Approvals
Standards and Approvals for U.S. Models. . . . . . . .102
Standards and Approvals for European Models. . . 102
Standards and Approvals for Australian Models. . . 102
Where to Get Help
Technical Support Web Site..................103
Contacting Epson Support..................103
Before Contacting Epson................. 103
Help for Users in Europe..................103
Help for Users in Taiwan..................104
Help for Users in Australia................104
Help for Users in Singapore............... 105
Help for Users in ailand................ 105
Help for Users in Vietnam.................105
Help for Users in Indonesia................106
Help for Users in Hong Kong..............107
Help for Users in Malaysia................ 108
Help for Users in India...................108
Help for Users in the Philippines............109
User's Guide
Contents
5
About This Manual
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or Mac OS X v10.10.x. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
User's Guide
About This Manual
6
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server
2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.
Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Wi nd ows
®
10 operating system
❏Microso
®
Wi nd ows
®
8.1 operating system
❏Microso
®
Wi nd ows
®
8 operating system
❏Microso
®
Wi nd ows
®
7 operating system
❏Microso
®
Wi nd ows Vist a
®
operating system
❏Microso
®
Wi nd ows
®
XP operating system Service Pack 3
❏Microso
®
Wi nd ows
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Wi nd ows S er v er
®
2012 R2 operating system
❏Microso
®
Wi nd ows S er v er
®
2012 operating system
❏Microso
®
Wi nd ows S er v er
®
2008 R2 operating system
❏Microso
®
Wi nd ows S er v er
®
2008 operating system
❏Microso
®
Wi nd ows S er v er
®
2003 R2 operating system
❏Microso
®
Wi nd ows S er v er
®
2003 operating system Service Pack 2
Mac OS X
In this manual, "Mac OS X v10.11.x" refers to OS X El Capitan, "Mac OS X v10.10.x" refers to OS X Yosemite, "Mac
OS X v10.9.x" refers to OS X Mavericks, and "Mac OS X v10.8.x" refers to OS X Mountain Lion. Additionally, "Mac
OS X" is used to refer to "Mac OS X v10.11.x", "Mac OS X v10.10.x", "Mac OS X v10.9.x", "Mac OS X v10.8.x", "Mac
OS X v10.7.x", and "Mac OS X v10.6.8".
User's Guide
About This Manual
7
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the product.
❏Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product on a at, stable surface that extends beyond the base of the product in all directions. If you
place the product by the wall, leave more than 10 cm between the back of the product and the wall.
❏Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store
the product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in
temperature or humidity.
❏Do not use with wet hands.
❏Place the product near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter and the USB cable supplied with your product. Using any other adapter or a USB cable
could cause re, electrical shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter or product by yourself except as specically
explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
User's Guide
Important Instructions
8
❏Unplug the product and the AC adapter, and refer servicing to qualied service personnel under the following
conditions: e AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product
or the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not
operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by
the operating instructions.)
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
User's Guide
Important Instructions
9
Scanner Basics
Part Names and Functions
Front
AInput tray Slide the input tray open lever to the left, and then raise the input
tray to open it.
BInput tray open lever
AOutput slot Ejects scanned originals.
BCard slot Loads plastic cards. When you insert a plastic card a little way into the card
slot, the card is automatically moved to the starting position.
User's Guide
Scanner Basics
10
CFeed selector Sets the feed selector to scan plastic cards or other originals.
ADF (scan) Scans originals using the ADF
Card (scan) Scans plastic cards using the
card slot
DEdge guides Feeds originals straight into the scanner. Slide to the edges of the originals.
EInput tray extension Loads originals. Pull out the tray extension if originals are too big for the
input tray. This prevents paper from curling and causing paper jams.
Do not load a plastic card in the input tray. Insert it into the card slot.
FInput tray
GADF (Automatic Document
Feeder)
Feeds loaded originals automatically
Back
ADC inlet Connects the AC adapter.
BUSB port Connects a USB cable.
User's Guide
Scanner Basics
11
Inside
AScanner cover Pull the edge of the scanner cover rmly at the
d
mark to open it
when cleaning inside the scanner and removing jammed paper.
BPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
CSeparation pad Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 74
User's Guide
Scanner Basics
12
Buttons and Lights on the Control Panel
Buttons and Lights
APower button Turns the scanner on or o.
BError light An error has occurred. See “Light Error Indicators” for more details.
CAutomatic Feeding Mode
light
The scanner is in Automatic Feeding Mode. Scanning starts when an
original is placed in the input tray.
DStop button ❏Cancels scanning.
❏Finishes Automatic Feeding Mode.
E– Ready light On The scanner is ready to be used.
When originals are loaded in the ADF, the light becomes
brighter.
Flashing The scanner is scanning, waiting to scan, processing, or
sleeping.
O The scanner cannot be used because the power is o or
an error has occurred.
FStart button ❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
Related Information
&“Placing Plastic Cards” on page 42
&“Cleaning Inside the Scanner” on page 74
&“Error Indicators” on page 14
User's Guide
Scanner Basics
13
Error Indicators
Scanner errors
Indicators Situation Solutions
On
Ready light Flashing
A paper jam or double feed has occur-
red.
Open the scanner cover, and then re-
move jammed originals. Close the cov-
er to release the error. Load the origi-
nals again.
The scanner cover is opened. Close the scanner cover.
Flashing
Ready light Flashing
Flashing simultaneously
A fatal error has occurred. Turn the power o and on again. If the
error continues to occur, contact your
local dealer.
On
On
The scanner has started in recovery
mode because the rmware update
failed.
Follow the steps below to try to up-
date the rmware again.
1. Make sure that the AC adapter is
connected to the scanner.
2. Visit your local Epson website for fur-
ther instructions.
Related Information
&“Removing Jammed Originals from the Scanner” on page 92
Information on Applications
is section introduces the soware products available for your scanner. e latest soware can be installed at the
Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
is application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
email, send it to a server, or send it to a cloud service. By registering frequently used scanning settings with a name
such as "Job", you can scan by simply selecting “Job”.
Document Capture Pro is for Windows only. For Mac OS X, use Document Capture.
See the Document Capture Pro help for details on using the application.
User's Guide
Scanner Basics
14
Presto! BizCard
Presto! BizCard by NewSo provides a full range of contact management functions for adding business cards
without typing. Use the BizCard recognition system to scan business cards, edit, and synchronize the information
to the most frequently used personal database management soware. You can easily save and manage your contact
information.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Information on Consumables
Pickup Roller Codes
Parts should be replaced when the number of scans exceeds the service number. You can check the latest number
of scans in Epson Scan 2 Utility.
Part name Codes Life cycle
Pickup Roller B12B819251
B12B819261 (China only)
B12B819311 (India, Bangladesh, Bhu-
tan, Maldives, Sri Lanka, and Nepal on-
ly)
100,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Pickup Roller” on page 80
&“Resetting the Number of Scans” on page 85
User's Guide
Scanner Basics
15
Separation Pad Codes
Parts should be replaced when the number of scans exceeds the service number. You can check the latest number
of scans in Epson Scan 2 Utility.
Part name Codes Life cycle
Separation Pad B12B819271
B12B819281 (China only)
B12B819321 (India, Bangladesh, Bhu-
tan, Maldives, Sri Lanka, and Nepal on-
ly)
10,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Separation Pad” on page 83
&“Resetting the Number of Scans” on page 85
User's Guide
Scanner Basics
16
Specications of Originals and Placing
Originals
Specications of Originals for Scanning from the ADF
is section explains the specications and conditions of originals that can be loaded in the ADF.
General Specications for Originals being Scanned
Type of Original Thickness Size
Plain paper
Fine paper
Recycled paper
Post card
Business card
Envelopes
51.8 to 128 g/m
50.8×70 mm to 100×148
mm (2×2.8 in. to 3.9×5.8 in.):
51.8 to 230 g/m
Maximum: 215.9×1,117.6 mm (8.5×44 in.)
Minimum: 50.8×70 mm (2.0×2.8 in.)
The loadable size varies depending on the type of originals.
Note:
❏All originals must be at at the leading edge.
❏Make sure that curls on the leading edge of the originals are kept within the following range.
A
and
B
must be 2 mm or less when
C
is equal to or more than 30 mm.
Specications of Standard Size Originals
ese are the specications for standard size originals that you can load into the ADF.
User's Guide
Specications of Originals and Placing Originals
17
Size Measurement Thickness Paper Type Loading Capacity
*
A4 210×297 mm
(8.3×11.7 in.)
51.8 to 128 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 2 mm (0.07 in.)
64 g/m: 25 sheets
80 g/m: 20 sheets
128 g/m: 12 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
Business Card 55×89 mm
(2.1×3.4 in.)
128 to 230 g/m Thickness of the originals stack:
under 2mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
Post Cards 100×148 mm
(3.9×5.8 in.)
128 to 230 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 2 mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Long Paper
ese are the specications for long paper that you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
Length: 368.3 to 1,117.6 mm
(14.5 to 44 in.)
51.8 to 128 g/m Plain paper
Fine paper
Recycled paper
1 sheet
Specications for Receipts
ese are the specications for receipts that you can load into the scanner.
User's Guide
Specications of Originals and Placing Originals
18
Size Thickness Paper Type Loading Capacity
Maximum: 76.2×355.6 mm (3.0×14 in.)
Minimum: 76.2×76.2 mm (3.0×3.0 in.)
53 to 77 g/m Plain paper
Fine paper
Recycled paper
1 sheet
*
* Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to
hold the receipt for a good quality scan.
Specications for Thick Originals
ese are the specications for thick originals, such as business cards or post cards, that you can load into the
scanner.
Size Thickness Loading Capacity Loading Direction
50.8×70 mm to 100×148
mm
(2×2.8 in. to 3.9×5.8 in.)
128 to 230 g/m Thickness of the originals
stack:
under 2 mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
Vertical (Portrait)
Specications of Envelopes
ese are the specications for envelopes that you can load into the scanner.
Measurement Thickness Loading Capacity
120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less 1 envelope
92×165 mm (3.62×6.50 in.)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏Originals with an uneven surface such as letter head paper.
❏Originals with crinkles or fold lines
❏Original with labels or stickers
❏Carbon-less paper
❏Curled originals
❏Coated paper
❏ermal paper
❏Originals with punch holes
❏Originals with folded corners
User's Guide
Specications of Originals and Placing Originals
19
❏Receipts over 355.6 mm (14 inches) in length
❏ick originals
Note:
❏Because carbon-less paper contains chemical substances that may harm the rollers, if paper jams occur frequently, clean
the pickup roller and the separation pad.
❏Labels or stickers must be rmly stuck to the originals with no glue protruding.
❏Try to atten the curled originals before scanning.
Related Information
&“Maintenance” on page 74
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏Photos
❏Photo paper
❏Booklets
❏Non-paper original (such as clear les, fabric, and metal foil)
❏Originals with staples or paper clips
❏Originals with glue attached
❏Ripped originals
❏Heavily wrinkled or curled originals
❏Transparent originals such as OHP lm
❏Originals with carbon paper on the back
❏Originals with wet ink
❏Originals with sticky notes attached
❏Perforated originals
❏Plastic cards complying with ISO781A ID-1 type
*
❏Laminated cards with ISO781A ID-1 size
*
*
ese cards can be scanned from the card slot.
Related Information
&“Placing Standard Size Originals in the ADF” on page 21
&“Placing Long Paper in the ADF” on page 26
&“Placing Receipts in the ADF” on page 30
&“Placing ick Originals in the ADF” on page 34
&“Placing Envelopes in the ADF” on page 38
&“Placing Plastic Cards in the Card Slot” on page 41
User's Guide
Specications of Originals and Placing Originals
20
Specications for Plastic Cards for Scanning from the
Card Slot
ese are the specications for plastic cards that you can load into the scanner from the card slot.
Note:
❏You can scan plastic cards from the card slot at the front. You cannot scan from the ADF.
❏Although you cannot scan card from ADF, you can leave the ADF as the Document Source setting in Epson Scan 2.
Size Card Type Thickness Loading Capacity Loading Direction
ISO781A ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
Without embossing 1.0 mm (0.04 in.) or
less
1 card Vertical (Portrait)
Types of Cards that Require Attention
e following types of cards may not be successfully scanned.
❏ISO781A ID-1 Type plastic cards with emboss (the thickness should be 1.24 mm (0.05 in.) or less)
❏ISO781A ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less)
Related Information
&“Placing Plastic Cards in the Card Slot” on page 41
Placing Standard Size Originals in the ADF
Specications of Standard Size Originals
ese are the specications for standard size originals that you can load into the ADF.
User's Guide
Specications of Originals and Placing Originals
21
Size Measurement Thickness Paper Type Loading Capacity
*
A4 210×297 mm
(8.3×11.7 in.)
51.8 to 128 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 2 mm (0.07 in.)
64 g/m: 25 sheets
80 g/m: 20 sheets
128 g/m: 12 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
Business Card 55×89 mm
(2.1×3.4 in.)
128 to 230 g/m Thickness of the originals stack:
under 2mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
Post Cards 100×148 mm
(3.9×5.8 in.)
128 to 230 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 2 mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
* You can rell the originals up to the maximum capacity during scanning.
User's Guide
Specications of Originals and Placing Originals
22
Placing Standard Size Originals
1. Slide the input tray open lever to the le, open the input tray, and then pull out the input tray extension.
Note:
Make sure there is enough space in front of the scanner for the ejected originals.
2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
User's Guide
Specications of Originals and Placing Originals
23
3. Raise the edge guides and slide the input tray all the way out.
4. Fan the originals.
Hold both ends of the originals and fan them a few times.
5. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge
shape.
User's Guide
Specications of Originals and Placing Originals
24
6. Load the originals into the input tray facing down with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance and the Ready light becomes brighter.
7. Slide the edge guides to t the edge of the originals making sure there are no gaps between the originals and
the edge guides. Otherwise, the originals may be fed skewed.
User's Guide
Specications of Originals and Placing Originals
25
Note:
❏You can preview the scanned image using Epson Scan 2. If you want to preview, load only the rst page of your originals
into the input tray. e page is ejected aer it is scanned and a preview image is generated. Load the ejected page again
together with the rest of the originals.
❏If you set a batch of originals and perform previewing, the second page will be fed a little bit into the ADF. Open the
scanner cover to remove it from the ADF, and then load the page again together with the rst page and the rest of the
originals.
❏Also if you cancel scanning in the middle of scanning a batch of originals, the next page will be fed a little bit into the
ADF and scanning stopped. You need to open the scanner cover to remove the page.
Related Information
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
Placing Long Paper in the ADF
Specications of Long Paper
ese are the specications for long paper that you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
Length: 368.3 to 1,117.6 mm
(14.5 to 44 in.)
51.8 to 128 g/m Plain paper
Fine paper
Recycled paper
1 sheet
User's Guide
Specications of Originals and Placing Originals
26
Placing Long Paper
1. Slide the input tray open lever to the le and open the input tray.
Note:
Do not pull out the input tray extension.
2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
User's Guide
Specications of Originals and Placing Originals
27
3. Raise the edge guides and slide the input tray all the way out.
4. Load the original straight into the input tray, facing down with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance and the Ready light becomes brighter.
User's Guide
Specications of Originals and Placing Originals
28
5. Adjust the edge guides to t the edge of the long paper making sure there are no gaps between the edge of the
paper and the edge guides. Otherwise, the originals may be fed skewed.
User's Guide
Specications of Originals and Placing Originals
29
Note:
❏You can scan long paper up to 1,117.6 mm (44 inches) in length with a resolution of 300 dpi or less.
❏You need to specify the paper size in Epson Scan 2. ere are three ways to specify the paper size in Epson Scan 2, if
the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size
automatically.
If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.
You can either enter the width and height of the paper or use Detect paper length instead of entering the paper
height.
❏Support the long paper on the input side so that it does not drop out of the ADF, and on the output side so that the
ejected paper does not fall from the output slot.
Related Information
&“Required Settings for Special Originals in Epson Scan 2” on page 48
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
Placing Receipts in the ADF
Specications for Receipts
ese are the specications for receipts that you can load into the scanner.
User's Guide
Specications of Originals and Placing Originals
30
Size Thickness Paper Type Loading Capacity
Maximum: 76.2×355.6 mm (3.0×14 in.)
Minimum: 76.2×76.2 mm (3.0×3.0 in.)
53 to 77 g/m Plain paper
Fine paper
Recycled paper
1 sheet
*
* Receipts need to be scanned using Automatic Feeding Mode. Only one receipt should be loaded at once and you need to
hold the receipt for a good quality scan.
Placing Receipts
1. Slide the input tray open lever to the le and open the input tray.
Note:
Do not pull out the input tray extension.
2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
User's Guide
Specications of Originals and Placing Originals
31
3. Start Epson Scan 2, select Automatic Feeding Mode, and then click Scan on the Main Settings tab. e
Automatic Feeding Mode light on the scanner turns on.
4. Raise the edge guides and slide to adjust to the width of the receipt.
User's Guide
Specications of Originals and Placing Originals
32
5. Supporting it by hand, load the receipt straight into the input tray, facing down with the top edge facing into
the ADF.
Slide the receipt into the ADF until it is fed automatically into the ADF.
6. e receipt is automatically fed into the scanner and scanning starts. Support the receipt by hand while it is
scanned.
You can load the next receipt into the ADF to start the next scan while the scanner is in Automatic Feeding
Mode.
User's Guide
Specications of Originals and Placing Originals
33
Aer you have scanned all receipts, press the button on the scanner to close Automatic Feeding Mode.
Note:
❏Although there may be issues with the scanning quality, you can scan long receipts up to 1,117.6 mm (44 inches) in
length at a resolution of 300 dpi or less as long as you support the receipt on the input side so that it does not drop
out of the ADF, and the output side so that the ejected receipt does not fall from the output slot.
❏You need to specify the paper size in Epson Scan 2. ere are three ways to specify the paper size in Epson Scan 2, if
the paper length is 863.6 mm (34 inches) or less, you can select Auto Detect (Long Paper) to detect the size
automatically.
If the paper length is more than 863.6 mm (34 inches), you need to select Customize and enter the size of the paper.
You can either enter the width and height of the paper or use Detect paper length instead of entering the paper
height.
Related Information
&“Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)” on page 56
&“Required Settings for Special Originals in Epson Scan 2” on page 48
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
Placing Thick Originals in the ADF
Specications for Thick Originals
ese are the specications for thick originals, such as business cards or post cards, that you can load into the
scanner.
Size Thickness Loading Capacity Loading Direction
50.8×70 mm to 100×148
mm
(2×2.8 in. to 3.9×5.8 in.)
128 to 230 g/m Thickness of the originals
stack:
under 2 mm (0.07 in.)
190 g/m: 8 sheets
220 g/m: 6 sheets
Vertical (Portrait)
User's Guide
Specications of Originals and Placing Originals
34
Placing Thick Originals
1. Slide the input tray open lever to the le, open the input tray, and then pull out the input tray extension.
2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
User's Guide
Specications of Originals and Placing Originals
35
3. Raise the edge guides and slide the input tray all the way out.
4. Load the thick originals into the input tray facing down with the top edge facing into the ADF.
Slide the thick originals into the ADF until they meet resistance and the Ready light becomes brighter.
User's Guide
Specications of Originals and Placing Originals
36
c
Important:
Do not load thick originals vertically.
5. Slide the edge guides to t the edge of the thick originals.
Note:
❏You can preview the scanned image using Epson Scan 2. If you want to preview, load only the rst page of your originals
into the input tray. e page is ejected aer it is scanned and a preview image is generated. Load the ejected page again
together with the rest of the originals.
❏If you set a batch of originals and perform previewing, the second page will be fed a little bit into the ADF. Open the
scanner cover to remove it from the ADF, and then load the page again together with the rst page and the rest of the
originals.
❏Also if you cancel scanning in the middle of scanning a batch of originals, the next page will be fed a little bit into the
ADF and scanning stopped. You need to open the scanner cover to remove the page.
User's Guide
Specications of Originals and Placing Originals
37
Related Information
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
Placing Envelopes in the ADF
Specications of Envelopes
ese are the specications for envelopes that you can load into the scanner.
Measurement Thickness Loading Capacity
120×235 mm (4.72×9.25 in.) 0.38 mm (0.015 in.) or less 1 envelope
92×165 mm (3.62×6.50 in.)
Placing Envelopes
1. Slide the input tray open lever to the le, open the input tray, and then pull out the input tray extension.
User's Guide
Specications of Originals and Placing Originals
38
2. Make sure that the feed selector is set to (ADF) and the scanner is turned on.
3. Raise the edge guides and slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
39
4. Load the envelope into the input tray facing down making sure that the opened edge (ap side) of the envelope
is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load the
envelope with the opened edge (ap side) facing up.
Slide the envelope into the ADF until they meet resistance and the Ready light becomes brighter.
c
Important:
Do not load envelopes with adhesives on them.
Note:
❏Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.
❏Envelopes that have not yet been sealed can be loaded with the ap open and facing up.
User's Guide
Specications of Originals and Placing Originals
40
5. Slide the edge guides to t the edge of the envelope making sure there are no gaps between the envelope and
the edge guides. Otherwise, the envelope may be fed skewed.
Note:
To scan envelopes, we recommend selecting the appropriate rotation angle or Auto in Rotate on the Main Settings tab
in Epson Scan 2 before scanning. See the Epson Scan 2 help for details.
Related Information
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
Placing Plastic Cards in the Card Slot
Specications for Plastic Cards for Scanning from the Card Slot
ese are the specications for plastic cards that you can load into the scanner from the card slot.
Note:
❏You can scan plastic cards from the card slot at the front. You cannot scan from the ADF.
❏Although you cannot scan card from ADF, you can leave the ADF as the Document Source setting in Epson Scan 2.
Size Card Type Thickness Loading Capacity Loading Direction
ISO781A ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
Without embossing 1.0 mm (0.04 in.) or
less
1 card Vertical (Portrait)
Types of Cards that Require Attention
e following types of cards may not be successfully scanned.
❏ISO781A ID-1 Type plastic cards with emboss (the thickness should be 1.24 mm (0.05 in.) or less)
User's Guide
Specications of Originals and Placing Originals
41
❏ISO781A ID-1 size laminated cards (the thickness should be 0.6 mm (0.02 in.) or less)
Related Information
&“Placing Plastic Cards in the Card Slot” on page 41
Placing Plastic Cards
1. Slide the input tray open lever to the le and open the input tray.
2. Make sure that the feed selector is set to (card) and the scanner is turned on.
User's Guide
Specications of Originals and Placing Originals
42
3. Load the plastic cards vertically into the card slot facing up until the leading edge of the card is pulled in a little
bit by the scanner.
User's Guide
Specications of Originals and Placing Originals
43
c
Important:
Do not load plastic cards horizontally.
Note:
❏Although the card has to be placed in the card slot at the front, you can only select ADF as the Document Source in
Epson Scan 2.
❏When scanning starts, the card is taken into the scanner, protrudes slightly from the slot at the back, and then
returns through the scanner and is ejected from the card slot at the front. Do not touch the card until it is ejected.
Related Information
&“Basic Scanning” on page 45
&“Advanced Scanning” on page 56
User's Guide
Specications of Originals and Placing Originals
44
Basic Scanning
Scanning Using Epson Scan 2
You can scan the originals using detailed settings that are suitable for text documents.
1. Place the original.
2. Start Epson Scan 2.
❏Win dow s 10
Click the start button, and then select All apps > EPSON > Epson Scan 2.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2.
❏Mac OS X
Select Go > Applications > Epson Soware > Epson Scan 2.
User's Guide
Basic Scanning
45
3. Make the following settings on the Main Settings tab.
❏Scanning Side: Select the side of the original you want to scan.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color for saving the scanned image.
❏Resolution: Select the resolution.
Note:
ADF is set as the Document Source automatically.
4. Make other scan settings if necessary.
❏You can preview the scanned image. Load only the rst page of your originals into the input tray and click
the Preview button. e preview window opens, the previewed image is displayed, and the page is ejected
from the ADF.
Replace the ejected page together with the rest of originals.
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Basic Scanning
46
❏On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
❏Unsharp Mask: Select to enhance and sharpen the outlines of the image.
❏Descreening: Select to remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
Note:
Some items may not be available depending on other settings you made.
5. Set the le saving settings.
❏Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aer selecting the save
format, select Options from the list.
❏File Name: Check the save le name displayed.
You can change settings for le name by selecting Settings from the list.
❏Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
User's Guide
Basic Scanning
47
6. Make sure the feed selector on the scanner is set correctly.
To scan originals using ADF, set the feed selector to (ADF). To scan a plastic card using the card slot, set the
feed selector to (card).
7. Click Scan.
e scanned image is saved to the folder you specied.
Related Information
&“Specications of Originals and Placing Originals” on page 17
&“Epson Scan 2” on page 14
&“Setting a Resolution at Suits the Scanning Purpose” on page 48
&“Image Adjustment Features” on page 57
&“Editing Scanned Pages Using Epson Scan 2” on page 64
Required Settings for Special Originals in Epson Scan 2
You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals.
Type of Original Required Settings
Large size originals If the size of the original you want to scan is not on the Document Size list, select Customize to
open the Document Size Settings window. Next, create the size manually on the window.
Long paper If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select
Customize to create a custom document size.
Setting a Resolution That Suits the Scanning Purpose
Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne. e
disadvantage is that the le size becomes large.
❏File size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏Scanning, saving, and reading the image takes a long time
❏Sending and receiving emails or faxes takes a long time
❏e image becomes too large to t the display or print on the paper
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
User's Guide
Basic Scanning
48
Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Scanning Using Document Capture Pro (Windows)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning
settings for a job to simplify scanning operations. See the help for details on Document Capture Pro.
1. Place the original.
2. Start Document Capture Pro.
❏Win dow s 10
Click the start button, and then select All apps > Epson Soware > Document Capture Pro.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > Document Capture
Pro.
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Basic Scanning
49
Note:
You may need to select the scanner you want to use from the scanners list.
3. Click .
e Scan window is displayed.
4. Make the following settings.
❏Source: Select the source where the original is placed.
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Basic Scanning
50
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
❏Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.
5. Make sure the feed selector on the scanner is set correctly.
To scan originals using ADF, set the feed selector to (ADF). To scan a plastic card using the card slot, set the
feed selector to (card).
6. Click Scan.
e scanned document is displayed in Document Capture Pro.
7. Check the scanned images, and edit them if necessary.
8. When you have nished checking the image, click one of the destination icons.
One of the following windows is displayed depending on the icon you selected; Batch Save, Transfer Settings,
or another window.
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Basic Scanning
51
Note:
❏If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
❏On the Batch Save window or the Transfer Settings window, click File Name & Separation Settings, and then
select Apply job separation to sort the documents into separate les by using a variety of detection methods such as
barcodes or text in the scanned images.
9. Make settings for each item in the window, and then click Send or OK.
10. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
Related Information
&“Specications of Originals and Placing Originals” on page 17
&“Document Capture Pro / Document Capture” on page 14
&“Setting a Resolution at Suits the Scanning Purpose” on page 48
Scanning Using Document Capture (Mac OS X)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can register scanning settings for a job to simplify
scanning operations. See the help for details on Document Capture.
Note:
Do not use the Fast User Switching function while using your scanner.
1. Place the original.
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Basic Scanning
52
2. Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
3. Click .
e Scan Settings window is displayed.
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Basic Scanning
53
4. Make the following settings.
❏Source: Select the source where the original is placed.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
5. Make sure the feed selector on the scanner is set correctly.
To scan originals using ADF, set the feed selector to (ADF). To scan a plastic card using the card slot, set the
feed selector to (card).
6. Click Scan.
e scanned document is displayed in Document Capture.
7. Check the scanned images, and edit them if necessary.
8. When you have nished checking the image, click one of the destination icons.
One of the transfer settings windows is displayed depending on the icon you selected.
Note:
❏If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
9. Make settings for each item in the window, and then click Send or OK.
10. Follow the on-screen instructions.
e scanned image is saved to a folder, attached to an email, uploaded to a cloud service, and so on depending
on the function you selected.
Related Information
&“Specications of Originals and Placing Originals” on page 17
&“Document Capture Pro / Document Capture” on page 14
&“Setting a Resolution at Suits the Scanning Purpose” on page 48
Scanning Using a Scanner Button
You can scan using the button on your scanner.
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Basic Scanning
54
Note:
❏Make sure that Epson Scan 2 is installed on your computer and the scanner is connected to your computer correctly.
❏When Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed on your computer, you can
assign the job to a button on the scanner and run the job by pressing it.
1. Place the original.
2. Make sure the feed selector on the scanner is set correctly.
To scan originals using ADF, set the feed selector to (ADF). To scan a plastic card using the card slot, set the
feed selector to (card).
3. Press the
]
button.
Note:
When using Document Capture Pro (Windows) or Document Capture (Mac OS X), the product starts the job that was
assigned in the Job Settings window.
Related Information
&“Specications of Originals and Placing Originals” on page 17
&“Buttons and Lights” on page 13
&“Document Capture Pro / Document Capture” on page 14
&“Scanning Using Specied Scanning Settings (Job)” on page 70
User's Guide
Basic Scanning
55
Advanced Scanning
Scanning Dierent Sizes or Types of Originals One by
One (Automatic Feeding Mode)
You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded in the ADF.
You can also use the card slot to scan plastic cards in Automatic Feeding Mode.
1. Start Epson Scan 2.
2. Select Automatic Feeding Mode on the Main Settings tab.
3. Make other settings for scanning on the Epson Scan 2 main window.
4. Click Scan.
Automatic Feeding Mode starts.
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e light on the scanner turns on, and the Automatic Feeding Mode window is displayed on your
computer.
5. Make sure the feed selector on the scanner is set correctly.
To scan originals using ADF, set the feed selector to (ADF). To scan a plastic card using the card slot, set the
feed selector to (card).
6. Adjust the edge guides, and then place the original in the ADF until it is fed automatically into the ADF.
If you want to scan a plastic card, insert the card into the card slot.
Scanning starts automatically.
7. Aer scanning stops, place the next original in the ADF.
Repeat this procedure until you have scanned all originals.
Note:
Make sure that the feed selector is set correctly before placing originals.
8. Aer you have scanned all originals, press the button on the scanner to close Automatic Feeding Mode.
Note:
❏You can also close Automatic Feeding Mode by pressing Finish on the Automatic Feeding Mode window displayed
on your computer.
❏You can make timeout settings to nish Automatic Feeding Mode.
Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding
Mode Timeout (minutes) on the window.
e scanned image is saved to the folder you specied.
Related Information
&“Specications of Originals and Placing Originals” on page 17
Creating Scanned Images to Suit Your Needs
Image Adjustment Features
You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2.
Except for a few features, you can check the adjustment results in the preview window.
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Advanced Scanning
57
Note:
Some items may not be available depending on other settings you made.
Related Information
&“Unsharp Mask” on page 59
You can enhance and sharpen the outlines of the image.
&“Descreening” on page 59
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
&“Text Enhancement” on page 60
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
&“Auto Area Segmentation” on page 60
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
&“Dropout” on page 60
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
&“Color Enhance” on page 61
You can enhance the color specied for the scanned image, and then save it in grayscale or black and white. For
example, you can enhance letters or lines that are in light colors.
&“Brightness” on page 61
You can adjust the brightness for the whole image.
&“Contrast” on page 61
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter,
and the dark areas become darker. On the other hand, if you lower the contrast, the dierences between the
bright and dark areas of the image are less dened.
&“Gamma” on page 62
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Advanced Scanning
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You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
&“reshold” on page 62
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
&“Skip Blank Pages” on page 62
You can skip blank pages if there are any in the originals.
&“Edge Fill” on page 63
You can remove the shadow created around the scanned image.
&“Correct Document Skew” on page 63
You can correct the slant of the original.
&“Remove Punch Holes” on page 64
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
Unsharp Mask
You can enhance and sharpen the outlines of the image.
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
Descreening
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a magazine.
To check for moiré patterns, display the image at 100 % (1:1). If the displayed image is zoomed out, the image
appears rough and may look like it has moiré patterns.
Note:
❏To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
❏is feature is not available when selecting the Main Settings tab > Image Type > Black & White.
❏e eect of this feature cannot be checked in the preview window.
❏is feature soens the sharpness of the scanned image.
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Image Option
You can select the eect for the scanned image.
Text Enhancement
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
You can select the level of the eect when selecting the Main Settings tab > Image Type > Color or Grayscale.
Note:
To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
Auto Area Segmentation
You can make letters clear and images smooth when performing black and white scanning for a document that
contains images.
You can adjust the quality of the image part of the original from Brightness and Contrast.
Note:
❏You can only make settings for this feature when selecting the Main Settings tab > Image Type > Black & White.
❏To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
Dropout
You can remove the color specied from the scanned image, and then save it in grayscale or black and white. For
example, you can erase marks or notes you wrote in the margins with color pen when scanning.
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If you select Customize from the color list in Dropout, you can make settings for the color you want to remove
while checking the preview window (for Windows only).
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
Color Enhance
You can enhance the color specied for the scanned image, and then save it in grayscale or black and white. For
example, you can enhance letters or lines that are in light colors.
If you select Customize from the color list in Color Enhance, you can make settings for the color you want to
enhance while checking the preview window (for Windows only).
Note:
is feature is not available when selecting the Main Settings tab > Image Type > Auto or Color.
Brightness
You can adjust the brightness for the whole image.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Contrast
You can adjust the contrast for the whole image. If you increase the contrast, the bright areas become brighter, and
the dark areas become darker. On the other hand, if you lower the contrast, the dierences between the bright and
dark areas of the image are less dened.
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Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Gamma
You can adjust the gamma (brightness of the intermediate range) for the whole image. If the image is too light or
too dark, you can adjust the brightness.
Note:
is feature is not available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Threshold
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Note:
is feature may not be available depending on the settings on the Main Settings tab > Image Type or the settings on the
Advanced Settings tab.
Skip Blank Pages
You can skip blank pages if there are any in the originals.
You can select the amount of blank page detection. If you set this to a high level, you can skip any originals with
light colors or oset as blank pages.
If the result is not what you expected, select Skip Blank Pages > Settings, and then adjust User Dened Level.
Select again Skip Blank Pages > User Dened Level.
Note:
❏Some pages may be incorrectly skipped as blank pages.
❏is feature is not available when scanning double-sided originals that are stitched.
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Advanced Scanning
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Edge Fill
You can remove the shadow created around the scanned image.
For double-sided scanning, the settings for the edge ll range are mirror-reversed for the back of the original.
If you select Settings, the Edge Fill Level screen is displayed, and you can adjust the edge ll ranges for the top,
bottom, le, and right.
Note:
e eect of this feature cannot be checked in the preview window.
Correct Document Skew
You can correct the slant of the original.
O
e slant of the original is not corrected.
Paper Skew
Corrects the slant of originals that are fed askew.
Contents Skew
Corrects the slant of the content of the original that was printed at an angle and so on.
Paper and Contents Skew
Corrects the slant of the original that is fed askew as well as the content of the original.
Note:
❏When using this feature, areas that are fed askew are corrected using white.
❏To use this feature, set the Resolution on the Main Settings tab to 600 dpi or less.
❏is feature may not be able to correct documents that have been over skewed.
❏e eect of this feature cannot be checked in the preview window.
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Remove Punch Holes
You can remove the shadows of holes on the scanned image when scanning originals with punched holes.
You can remove the shadows of round or square punch holes that are within a range of 20 mm (0.79 in.) from the
edges of the original.
Note:
❏is feature is only available when you are scanning white or light colored originals.
❏Depending on the scanned originals, the shadows of the punch holes may not be removed.
❏e eect of this feature cannot be checked in the preview window.
Editing Scanned Pages Using Epson Scan 2
You can edit pages of scanned images using the features on the Main Settings tab in Epson Scan 2.
Stitch Images
You can stitch the images on the front and rear when scanning both sides of the original. Select the layout for
stitching the images.
Note:
is feature is available when you have selected Double-Sided in Scanning Side.
Rotate
You can rotate the original clockwise and scan it. Select the rotation angle depending on the original you want to
scan.
Note:
If you select Auto and scan the original, the image is rotated by detecting the orientation of the text information. However,
this may take some time depending on the image size, and so on.
Auto is only available if the EPSON Scan OCR component (Windows) or EPSON Scan 2 OCR component (Mac OS X) is
installed.
Saving as a Searchable PDF
You can save the scanned image as a Searchable PDF. is is a PDF in which searchable text data is embedded.
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Note:
❏Text on the originals is recognized using Optical Character Recognition (OCR), and then embedded in the scanned
image.
❏is feature is only available when the EPSON Scan OCR component (Windows) or Epson Scan 2 OCR component (Mac
OS X) is installed.
1. Place the original.
2. Start Epson Scan 2.
3. Make settings for each item on the Main Settings tab.
4. Click Preview.
5. Place the ejected original again when using the ADF.
6. Check the preview, and make other settings on the Advanced Settings tab if necessary.
7. Select Searchable PDF from the Image Format list.
8. Select Options from the Image Format list to open the Image Format Options window.
9. Select the Text tab on the Image Format Options window.
10. Check that the language of the original is selected in the Text L ang u a g e list.
11. Click OK to close the Image Format Options window.
12. Check the save le name displayed in File Name.
13. Select the save folder for the scanned image from the Folder list.
14. Click Scan.
e scanned image is saved as a Searchable PDF.
Related Information
&“Scanning Using Epson Scan 2” on page 45
&“Specications of Originals and Placing Originals” on page 17
&“Text is Not Recognized Correctly when Saving as a Searchable PDF” on page 95
Saving as an Oce Format File (for Windows Only)
You can save the scanned image as a Microso® Oce format le using Document Capture Pro.
You can select the following formats.
❏Microso® Word (.docx)
❏Microso® Excel® (.xlsx)
❏Microso® PowerPoint® (.pptx)
Note:
is feature is only available when the EPSON Scan OCR component is installed.
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1. Place the original.
2. Start Document Capture Pro.
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click one of the destination icons.
e Batch Save, Transfer Settings, or another window opens.
7. Select the Oce format le you want to save as from the File Type list.
8. Click Options to display the Detailed Settings window.
9. Make settings for each item, and then click OK to close the Detailed Settings window.
10. Make other settings if necessary, and then click Send or OK.
e scanned image is saved as an Oce format le.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Specications of Originals and Placing Originals” on page 17
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Various Types of Saving and Transferring
Sorting and Saving Scanned Images into a Separate Folder (for
Windows Only)
You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the
originals or barcodes on the originals.
1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the
scanned images.
2. Start Document Capture Pro.
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, select the destination.
e Batch Save window or the Transfer Settings window is displayed.
7. Click File Name & Separation Settings.
8. Select Apply job separation, and then click Separation Settings.
9. Select the separation method and the method for specifying the folder name on the Job Separation Settings
window, and then click OK.
10. Make other settings on the File Name & Separation Settings window, and then click OK.
11. Make other settings on the Batch Save window or the Transfer Settings window, and then click OK or Send.
Scanned images are saved separately based on the separation method selected.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Specications of Originals and Placing Originals” on page 17
Scanning to a Cloud Service
You can upload scanned images to cloud services using Document Capture Pro (Windows) or Document Capture
(Mac OS X).
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Note:
❏Create a cloud service account before using this function.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website, and then install it before using this feature.
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the destination icon.
e Transfer Settings window is displayed.
7. Make settings for each item, and then click Send.
e scanned Image is sent to the selected cloud service.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Scanning Using Document Capture (Mac OS X)” on page 52
&“Specications of Originals and Placing Originals” on page 17
User's Guide
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Uploading to an FTP Server
You can upload scanned images to an FTP server using Document Capture Pro (Windows) or Document Capture
(Mac OS X).
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the icon.
e Transfer Settings window is displayed.
7. Make settings for each item, and then click Send.
Note:
Contact your network administrator for the settings of your FTP server.
e scanned image is sent to your FTP server.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Scanning Using Document Capture (Mac OS X)” on page 52
&“Specications of Originals and Placing Originals” on page 17
Attaching Scanned Images to an Email
You can attach scanned images directly to an email using Document Capture Pro (Windows) or Document
Capture (Mac OS X).
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the icon.
e Batch Save window is displayed.
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7. Make settings for each item, and then click OK.
e email client on your computer starts automatically, and the scanned image is attached to an email.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Scanning Using Document Capture (Mac OS X)” on page 52
&“Specications of Originals and Placing Originals” on page 17
Printing Scanned Images
You can print scanned images directly from an Epson printer connected to the computer.
Note:
Before using this feature, check the following.
❏e Epson printer is connected to the same computer to which the scanner is connected.
❏e printer driver is correctly installed on the computer.
1. Place the original.
2. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
3. Click .
e Scan window is displayed.
4. Make the scanning settings, and then click Scan.
5. Check the scanned images, and edit them if necessary.
6. When you have nished checking the image, click the icon.
e Print Settings window opens.
7. Make settings for each item, and then click OK.
e scanned image is printed from the printer.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 49
&“Scanning Using Document Capture (Mac OS X)” on page 52
&“Specications of Originals and Placing Originals” on page 17
Scanning Using Specied Scanning Settings (Job)
You can create a "Job" which is a set of specied scanning settings such as the sorting method, saving format,
destination, and so on.
You can set the job in Document Capture Pro (Windows) or Document Capture (Mac OS X).
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You can also assign the job to a button on the scanner, and run the job by pressing it.
Setting a Job
1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2. Click the (Manage Job) icon on the main window.
e Job Management window is displayed.
3. On the Job Management window, click Add (Windows) or the + icon (Mac OS X).
e Job Settings window opens.
4. Make the job settings on the Job Settings window.
❏Job Name: Enter a name for the job.
❏Scan tab: Set scanning settings on the tab.
❏Output tab: Set the output format of the scanned image on the tab.
❏Destination: Select the destination of the scanned image.
5. Click OK to close the Job Settings window.
6. Click OK on the Job Management window.
e job is set in the Document Capture Pro or Document Capture.
Assigning a Job to the Scanner Button
You can assign a job to the scanner’s button, and run the job by pressing the button.
1. Start Document Capture Pro (Windows) or Document Capture (Mac OS X).
2. Click the (Manage Job) icon on the main window.
e Job Management window is displayed.
3. Click Event Settings on the Job Management window (Windows), or click the icon at the bottom of
the screen (Mac OS X).
4. Click the job name to select the job you want to assign from the pull-down menu.
5. Click OK on the Job Management window.
e job is assigned to the scanner button.
Related Information
&“Buttons and Lights” on page 13
&“Scanning Using a Scanner Button” on page 54
&“Specications of Originals and Placing Originals” on page 17
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71
Scanning Business Cards Using Presto! BizCard
You can scan business cards and convert them to editable text using Presto! BizCard.
See the soware’s help for more information on using the soware and its functions. To display the help, select it
from the soware’s help menu.
1. Place the business card on the scanner.
2. Start Presto! BizCard.
❏Win dow s 10
Click the start button, and then select All apps > NewSo > Presto! BizCard.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > NewSo > Presto! BizCard.
❏Mac OS X
Select Go > Applications > Presto! BizCard.
3. Click the icon at the top-le of the window.
e Epson Scan 2 window opens.
4. Set each item on the Epson Scan 2 window, and then scan.
e business card is scanned and converted into editable text in the Presto! BizCard window.
Related Information
&“Presto! BizCard” on page 15
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Maintenance
Cleaning Outside the Scanner
Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
c
Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Do not let water get inside the product. is could cause a malfunction to occur.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Clean the outer case with a cloth dampened with mild detergent and water.
Cleaning Inside the Scanner
Aer using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may
cause paper feed or scanned image quality problems. In such cases, clean the inside of the scanner using a dry
cloth or a cloth dampened with water.
c
Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
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3. Pull the edge of the scanner cover rmly at the
d
mark to open it.
4. Wipe o any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a so
cloth.
c
Important:
❏Do not place too much force on the glass surface.
❏Do not use a brush or a hard tool. Any scratches on the glass may aect the scan quality.
❏Do not spray cleaner directly onto the glass surface.
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5. Hold the hooks on both sides of the separation pad, and then remove it.
6. Wipe o any stains on the separation pad using a so cloth.
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7. Put the separation pad into the groove in the body to install it.
8. Remove the cover of the pickup roller.
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9. Remove the pickup roller.
10. Wipe o any stains on the pickup roller using a so cloth.
11. Slide the pickup roller to the le and insert it into the metallic axis in the body.
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12. Install the cover of the pickup roller.
13. Plug in the AC adapter, and then turn on the scanner.
14. Press the button for more than two seconds while opening the scanner cover. e rollers on the bottom and
the output slot move momentarily, and then the scanner enters cleaning mode. e rollers rotate a bit each
time you press the button. Press the button to move the rollers, and then wipe the surface of the rollers
with a so cloth. Repeat this steps several times.
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!
Caution:
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an
injury.
15. Press the edge of the scanner cover rmly at the
d
mark to close it.
e scanner exits cleaning mode.
Related Information
&“Pickup Roller Codes” on page 15
&“Separation Pad Codes” on page 16
Replacing Consumables
e pickup roller and the separation pad need to be replaced when the number of scans exceeds the life cycle of the
roller or the pad. When a replacement message is displayed on your computer, follow the steps below to replace it
and reset the scan number using Epson 2 Utility.
A: pickup roller, B: separation pad
Replacing the Pickup Roller
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
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3. Pull the edge of the scanner cover rmly at the
d
mark to open it.
4. Remove the cover of the pickup roller.
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5. Remove the pickup roller.
Note:
Dispose of the used pickup roller following the rules and regulations of your local authority. Do not disassemble them.
6. Slide the new pickup roller to the le and insert it into the metallic axis in the body.
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7. Install the cover of the pickup roller.
c
Important:
Make sure the pickup rollers are installed correctly if the cover is hard to close.
8. Press the edge of the scanner cover rmly at the
d
mark to close it.
9. Plug in the AC adapter, and then turn on the scanner.
10. Reset the scan number using Epson Scan 2 Utility.
Replacing the Separation Pad
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
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3. Pull the edge of the scanner cover rmly at the
d
mark to open it.
4. Hold the hooks on both sides of the separation pad, and then remove it.
Note:
Dispose of the used separation pad following the rules and regulations of your local authority. Do not disassemble them.
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5. Put the new separation pad into the groove in the body to install it.
6. Press the edge of the scanner cover rmly at the
d
mark to close it.
7. Plug in the AC adapter, and then turn on the scanner.
8. Reset the scan number using Epson Scan 2 Utility.
Resetting the Number of Scans
Reset the number of scans using the Epson Scan 2 Utility aer replacing the pickup roller or the separation pad.
1. Turn on the scanner.
2. Start Epson Scan 2 Utility.
❏Win dow s 10
Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
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❏Mac OS X
Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.
3. Click the Counter tab.
4. Click Reset for the pickup roller or the separation pad.
Related Information
&“Pickup Roller Codes” on page 15
&“Separation Pad Codes” on page 16
Energy Saving
You can save energy by using the sleep mode or auto power o mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any
increase will aect the product’s energy eciency. Consider the environment before making any changes.
1. Start Epson Scan 2 Utility.
❏Win dow s 10
Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Start screen > Apps > Epson > Epson Scan 2 Utility.
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86
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏Mac OS X
Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.
2. Click the Power Save tab.
3. Set the Sleep Timer (minutes) or Power O Timer (minutes), and then click Set.
Carrying the scanner
When you need to carry or transport the scanner to move it or to make repairs, follow the steps below to pack the
scanner.
!
Caution:
❏Strong impacts may damage the scanner.
❏Do not expose the scanner to direct sunlight or leave it near heaters, in locations subject to high temperatures
such as inside a car, and so on. e heat may cause the body to deform.
❏We recommend taking the scanner as hand luggage on airplanes. Contact your airline to conrm if you can take
the device on their airplanes. Depending on handling at the airport, the scanner could be damaged by a strong
impact.
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87
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Remove the USB cable.
4. Store the input tray extension to close the input tray.
5. When transporting the scanner, attach the packing materials that came with the scanner, and then repack the
scanner in its original box or a sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
Note:
Windows Server operating systems are not supported.
❏Win dow s 10
Click the start button, and select All apps > Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
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Maintenance
88
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware
Updater.
❏Mac OS X
Select Finder > Go > Applications > Epson Soware > EPSON Soware Updater.
c
Important:
Do not turn o the computer or the scanner while updating.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
User's Guide
Maintenance
89
Solving Problems
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏Make sure there are no originals jammed in the scanner.
❏When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.
❏Make sure the scanner cover is closed.
❏Make sure the scanner is connected to your computer properly.
❏Make sure Epson Scan 2 is installed correctly.
❏If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
❏Turn o the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
&“Error Indicators” on page 14
The Scanner Does Not Turn On
❏Connect the AC adapter to the scanner.
❏When using the AC adapter, make sure it is securely connected to the scanner and an electrical outlet.
Also, check that the electrical outlet is working correctly. Plug another device into the electrical outlet and check
that you can turn the power on.
❏To run the scanner without using the AC adapter, do the following.
❏Use USB 3.0 (SuperSpeed) port. You cannot use USB 2.0 (Hi-Speed) port or USB 1.1 port to run the scanner
on a USB power supply.
❏Use the USB cable that came with the scanner.
❏Connect the scanner directly to the computer’s USB port. e scanner may not work properly when
connected to the computer through one or more USB hubs.
Problems Starting Scanning
Cannot Start Epson Scan 2
❏Make sure the scanner is connected to your computer properly.
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90
❏Make sure the USB cable is securely connected to the scanner and the computer.
❏Use the USB cable that came with the scanner.
❏Make sure the scanner is turned on.
❏Wait until the status light stops ashing indicating that the scanner is ready to scan.
❏Connect the scanner directly to the computer’s USB port. e scanner may not work properly when connected
to the computer through one or more USB hubs.
❏If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Pressing a Scanner Button Does Not Start the Correct Application
❏Make sure the scanner is connected to your computer properly.
❏Make sure Epson Scan 2 and other applications are installed correctly.
❏Make sure Document Capture Pro (Windows) or Document Capture (Mac OS X) is installed correctly.
❏Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS X).
Related Information
&“Scanning Using a Scanner Button” on page 54
Paper Feeding Problems
Multiple Originals Are Fed
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
If multiple originals are fed frequently, try the following.
❏If you load unsupported originals, the scanner may feed multiple originals at a time.
❏Clean the rollers inside the scanner.
❏Reduce the number of originals being placed at a time.
❏Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.
❏Fan the originals, align the edges of the originals, and then slide the leading edge into a wedge shape before
loading into the input tray.
Related Information
&“Cleaning Inside the Scanner” on page 74
&“Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)” on page 56
&“Placing Standard Size Originals” on page 23
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91
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
2. Pull the edge of the scanner cover rmly at the
d
mark to open it.
3. Carefully remove any originals remaining inside the scanner.
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92
4. Press the edge of the scanner cover rmly at the
d
mark to close it.
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
&“Cleaning Inside the Scanner” on page 74
Scanning Takes a Long Time
❏If the scanner is running on a USB power supply, scanning speed is reduced. If you want to increase the
scanning speed, connect the AC adapter to the scanner.
❏When the resolution is high, scanning may take some time.
❏Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure the computer meets the system
requirements for the operating system.
❏When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
❏Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
❏Win dow s XP :
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanned Image Problems
Scanned Text or Images are Blurred
❏Make sure the feed selector on the scanner is set correctly. To scan originals using ADF, set the feed selector to
(ADF). To scan a plastic card using the card slot, set the feed selector to (card).
❏In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
❏In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, black becomes stronger.
❏If the resolution is low, try increasing the resolution and then scanning.
Straight Lines Appear when Scanning from ADF
❏Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
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93
❏Remove any trash or dirt that adheres to the original.
Related Information
&“Cleaning Inside the Scanner” on page 74
The Image Quality is Rough
❏If the resolution is low, try increasing the resolution and then scanning.
❏In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
Related Information
&“Setting a Resolution at Suits the Scanning Purpose” on page 48
&“Image Adjustment Features” on page 57
Expanding or Contracting the Scanned Image
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments
feature in Epson Scan 2 Utility. is feature is only available for Windows.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
❏Win dow s 10
Click the start button, and then select All apps > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. Select the Adjustments tab.
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.
4. Click Set to apply the settings to the scanner.
Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.
is feature may not be available depending on the settings on the Main Settings tab > Image Type or other
settings on the Advanced Settings tab.
❏In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
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94
Related Information
&“Brightness” on page 61
You can adjust the brightness for the whole image.
&“Text Enhancement” on page 60
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏On the Advanced Settings tab in Epson Scan 2, set Descreening.
❏Change the resolution, and then scan again.
Related Information
&“Descreening” on page 59
You can remove moiré patterns (web-like shadows) that appear when scanning printed paper such as a
magazine.
&“Setting a Resolution at Suits the Scanning Purpose” on page 48
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
❏In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document
Size Settings window, adjust Crop Margins for Size "Auto".
❏Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note:
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.
Text is Not Recognized Correctly when Saving as a Searchable PDF
❏On the Image Format Options window in Epson Scan 2, check that Text La ng u age is set correctly on the Text
tab.
❏Check that the original is placed straight.
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95
❏Use an original with clear text. Text recognition may decline for the following types of originals.
❏Originals that have been copied a number of times
❏Originals received by fax (at low resolutions)
❏Originals on which the letter spacing or line spacing is too small
❏Originals with ruled lines or underlining over the text
❏Originals with hand-written text
❏Originals with creases or wrinkles
❏In Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White, adjust the reshold on
the Advanced Settings tab. When you increase the reshold, the black color area becomes larger.
❏In Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text Enhancement.
Related Information
&“Saving as a Searchable PDF” on page 64
&“Text Enhancement” on page 60
You can make blurred letters in the original clear and sharp. You can also reduce the oset or unevenness of the
background.
&“reshold” on page 62
You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
❏Win dow s 10
Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS X
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
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96
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2. Disconnect the scanner from your computer.
3. Open the Control Panel:
❏Win dow s 10
Right-click the start button or press and hold it, and then select Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2012 R2/Windows
Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
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97
Uninstalling Your Applications for Mac OS X
Note:
Make sure you installed EPSON Soware Updater.
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner from your computer.
3. To uninstall the scanner driver, select System Preferences from the menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Finder > Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Finder > Go > Applications > Epson Soware, select the application you want to
uninstall, and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
Note:
❏Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
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98
Technical Specications
General Scanner Specications
Note:
Specications are subject to change without notice.
Scanner type Portable sheet-feed, one pass duplex color scanner
Photoelectric device CIS
Eective pixels 5,100×8,700 at 600 dpi
5,100×13,200 at 300 dpi
Light source RGB LED
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1,200 dpi (in 1 dpi increments)
*1
Document Size Max: 215.9×1,117.6 mm (8.5×44 inches)
Min: 89×70 mm (3.5×2.75 inches)
Paper input Face-down loading (ADF)
Face-up loading (Card Slot)
Paper output Face-down ejection (ADF)
Face-up ejection (Card Slot)
Paper capacity Thickness of the originals stack:
under 2 mm (0.07 in.)
64 g/m: 25 sheets
80 g/m: 20 sheets
128 g/m: 12 sheets
The loading capacity varies depending on the paper type.
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bit per pixel external
Interface Super-Speed USB
User's Guide
Technical Specications
99
*1 50 to 300 dpi (368.3 to 1,117.6 mm (14.5 to 44 in.) in length)
Dimensional Specications
Dimensions * Width: 288 mm (11.3 inches)
Depth: 88.5 mm (3.5 inches)
Height: 51 mm (2.0 inches)
Weight Approx. 1.1 kg (2.4 lb)
* Without protruding parts.
Electrical Specications
Scanner Electrical Specications
Rated DC Input Power Supply Voltage DC 5 V
Rated DC Input Current 3 A
Power Consumption ❏Operating: Approx. 8 W
❏Ready mode: Approx. 2.5 W
❏Sleep mode: Approx. 0.9 W
❏Power o: 0.3 W or below
AC Adapter Electrical Specications
Model A491H (AC 100 to 240 V)
A492E (AC 220 to 240 V)
Rated Input Current 0.6 A
Rated Frequency Range 50 to 60 Hz
Rated Output Power Supply Voltage DC 5 V
Rated Output Current 3 A
Environmental Specications
Temperature When operating 5 to 35 °C (41 to 95 °F)
When stored –25 to 60 °C (–13 to 140 °F)
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Technical Specications
100
Humidity When operating 15 to 80% (without condensation)
When stored 15 to 85% (without condensation)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
System Requirements
Windows Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Windows Vista (32-bit, 64-bit)
Windows XP Professional x64 Edition Service Pack 2
Windows XP (32-bit) Service Pack 3
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 (32-bit, 64-bit)
Windows Server 2003 R2 (32-bit, 64-bit)
Windows Server 2003 (32-bit, 64-bit) Service Pack 2
Mac OS X
*1 *2
Mac OS X v10.11.x
Mac OS X v10.10.x
Mac OS X v10.9.x
Mac OS X v10.8.x
Mac OS X v10.7.x
Mac OS X v10.6.8
*1 Fast User Switching on Mac OS X or later is not supported.
*2 The UNIX File System (UFS) for Mac OS X is not supported.
User's Guide
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101
Standards and Approvals
Standards and Approvals for U.S. Models
Product
EMC FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR 22 Class B
AC adapter (A491H)
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR 22 Class B
Standards and Approvals for European Models
Product and AC adapter
e following models are CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
J391B
A491H, A492E
Standards and Approvals for Australian Models
Product
EMC AS/NZS CISPR22 Class B
AC adapter (A491H)
Safety AS/NZS 60950.1
EMC AS/NZS CISPR22 Class B
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Standards and Approvals
102
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
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103
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
User's Guide
Where to Get Help
104
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Hotline
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Hotline team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Hotline
Phone(Ho Chi Minh City): 84-8-823-9239
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
User's Guide
Where to Get Help
105
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: 62-21-572-4350
Fax: 62-21-572-4357
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS Jakarta MG.
DUA
RUKO MANGGA DUA MALL NO. 48 JL.
ARTERI MANGGA DUA - JAKARTA UTARA-
DKI
(+6221)62301104
jkt-technical1@epson-
indonesia.co.id
NORTH
SUMATERA
ESC Medan Kompleks Graha Niaga, Jl. Bambu II No. A-4,
Medan- 20114
(+6261)42066090/42066091
mdn-technical@epson-
indonesia.co.id
WEST JAWA ESC Bandung JL. CIHAMPELAS NO. 48A-BANDUNG JABAR
40116
(+6222)4207033
bdg-technical@epson-
indonesia.co.id
DI
YOGYAKARTA
ESC Yogyakarta YAP Square, Blok A No.6 Jl. C Simanjutak
YOGYAKARTA - DIY
(+62274)581065
ygy-technical@epson-
indonesia.co.id
EAST JAWA ESC Surabaya HITECH MALL LT.2 BLOK A NO. 24 JL.
KUSUMA BANGSA NO. 116 -118 -
SURABAYA JATIM
(+6231)5355035
sby-technical@epson-
indonesia.co.id
SOUTH
SULAWESI
ESC Makassar JL. GUNUNG BAWAKARAENG NO. 68E -
MAKASSAR SULSEL
(+62411)328212
mksr-technical@epson-
indonesia.co.id
User's Guide
Where to Get Help
106
Province Company Name Address Phone
E-mail
WEST
KALIMANTAN
ESC Pontianak JL. NUSA INDAH I NO. 40A PONTIANAK
KALBAR 78117
(+62561)735507
pontianak-technical@epson-
indonesia.co.id
PEKANBARU ESC PEKANBARU JL. TUANKU TAMBUSAI NO. 353 -
PEKANBARU RIAU
(+62761)21420
pkb-technical@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA KEIAI WISMA KEIAI LT. 1 JL. JEND. SUDIRMAN KAV.
3 JAKPUS DKI JAKARTA
(+6221)5724335
ess.support@epson-
indonesia.co.id
EAST JAWA ESS SURABAYA JL. JAWA NO. 2-4 KAV. 29, RUKO SURYA INTI,
SURABAYA - JATIM
(+6231)5014949
esssby.support@epson-
indonesia.co.id
BANTEN ESS SERPONG Ruko mall WTC MATAHARI no. 953
SERPONG - Banten
(+6221)53167051
esstag.support@epson-
indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG Komplek Ruko Metro Plaza Blok C20 , Jl. MT
Haryono No 970 Semarang - Jawa tengah
(+6224)8313807
esssmg.support@epson-
indonesia.co.id
EAST
KALIMANTAN
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kel.
Sempaja Selatan Kec. Samarinda Utara
Samarinda- Kalimantan Timur (samping
kantor pos)
(+62541)7272904
escsmd.support@epson-
indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG Jl. H.M. Rasyid Nawawi no.249, kelurahan 9
ilir Palembang - Sumsel
(+62711)311330
escplg.support@epson-
indonesia.co.id
EAST JAVA ESC JEMBER Jl. Panglima Besar Sudirman No.1 D JEMBER
- JAWA TIMUR (Depan Balai Penelitian dan
Pengolahan Kakao)
(+62331) 486468,488373
jmr-admin@epson-indonesia.co.id
jmr-technical@epson-
indonesia.co.id
NORTH
SULAWESI
ESC MANADO Tekno @Megamall, Megamall LG TK-21 Jl.
Piere Tendean Kawasan Megamas
Boulevard Manado 95111
(+62431)7210033
MND-ADMIN@EPSON-
INDONESIA.CO.ID
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
User's Guide
Where to Get Help
107
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
User's Guide
Where to Get Help
108
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1800-1069-37766
Toll Free: (Digital) 1800-3-0037766
Metro Manila: (+632)441-9030
Web Site: http://customercare.epson.com.ph
E-mail: customercare@epc.epson.som.ph
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2665
User's Guide
Where to Get Help
109