Table of Contents
- Copyright
- Trademarks
- Contents
- About This Manual
- Important Instructions
- Product Features
- Scanner Basics
- Part Names and Functions
- Control Panel
- Information on Applications
- Application for Scanning Documents (Document Capture Pro / Document Capture)
- Application for Controlling the Scanner (Epson Scan 2)
- Application for Using the Scanner Through a Server (Document Capture Pro Server)
- Application for Updating Software and Firmware (EPSON Software Updater)
- Application for Configuring Scanner Operations (Web Config)
- Application for Setting up the Device on a Network (EpsonNet Config)
- Software for Managing Devices on the Network (Epson Device Admin)
- Application for Creating Driver Packages (EpsonNet SetupManager)
- Option Items and Consumables Information
- Specifications of Originals and Placing Originals
- Preparing to Scan over a Network
- Basic Scanning
- Advanced Scanning
- Setting a Job
- Scanning Different Sizes or Types of Originals One by One (Automatic Feeding Mode)
- Various Scanning Settings for Document Capture Pro (for Windows Only)
- Dividing documents using a specified number of pages
- Dividing documents using blank sheets of paper
- Creating and saving folders using the barcode character information
- Creating two levels of folders using two types of barcode
- Saving files with file names using the barcode character information
- Creating and saving folders using OCR characters
- Saving files with file names using OCR characters
- Creating and saving folders for each form
- Menu Options on the Control Panel
- Maintenance
- Solving Problems
- Scanner Problems
- Problems when Preparing Network Scanning
- Problems Starting Scanning
- Paper Feeding Problems
- Scanned Image Problems
- Straight Lines Appear when Scanning from ADF
- Glass Dirt Alert Does Not Disappear
- Colors Are Uneven in the Scanned Image
- Expanding or Contracting the Scanned Image
- Offset Appears in the Background of Images
- Scanned Image or Text is Blurred
- Moiré Patterns (Web-Like Shadows) Appear
- The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
- Character is not Recognized Correctly
- Cannot Solve Problems in the Scanned Image
- Uninstalling and Installing Applications
- Adding or Replacing the Computer or Devices
- Administrator Information
- Technical Specifications
- Standards and Approvals
- Where to Get Help
Epson DS-730N User Manual
Displayed below is the user manual for DS-730N by Epson which is a product in the Scanners category. This manual has pages.
Related Manuals
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
and Windows
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................8
Marks and Symbols.........................8
Descriptions Used in this Manual...............8
Operating System References..................8
Important Instructions
Safety Instructions.........................11
Restrictions on Copying.....................12
Product Features
ree Elements of a Network Scanner that are
Useful for Business.........................14
Paper Protection to Reduce Damage to the
Originals................................14
Notication of Dirt on the Sensor..............15
Scanner Basics
Part Names and Functions...................17
Control Panel............................ 19
Buttons and Light....................... 19
Guide to the LCD Screen..................19
Information on Applications..................21
Application for Scanning Documents
(Document Capture Pro / Document Capture). . 21
Application for Controlling the Scanner
(Epson Scan 2)..........................22
Application for Using the Scanner rough a
Server (Document Capture Pro Server). . . . . . . . 22
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 22
Application for Conguring Scanner
Operations (Web Cong)..................23
Application for Setting up the Device on a
Network (EpsonNet Cong)................24
Soware for Managing Devices on the
Network (Epson Device Admin).............25
Application for Creating Driver Packages
(EpsonNet SetupManager).................25
Option Items and Consumables Information. . . . . . 25
Carrier Sheet Codes......................25
Roller Assembly Kit Codes.................26
Cleaning Kit Codes......................26
Specications of Originals and
Placing Originals
Specications of Originals................... 28
General Specications for Originals being
Scanned.............................. 28
Types of Originals that Require Attention. . . . . . 31
Types of Originals that Must Not be Scanned. . . .32
Placing Originals..........................33
Standard Size Originals................... 33
Long Paper............................38
Plastic Cards...........................41
Laminated Cards........................44
Large Size Originals......................46
Irregular Shaped Originals.................49
Photographs........................... 51
Envelopes.............................54
Mixture of Originals......................57
Preparing to Scan over a Network
Connecting the Scanner to the Network......... 62
Conguring a Mail Server................... 62
Mail Server Setting Items..................63
Checking a Mail Server Connection..........63
Setting a Shared Network Folder...............65
Creating the Shared Folder.................65
Making Contacts Available...................80
Contacts Conguration Comparison..........81
Registering a Destination to Contacts using
Web Cong............................81
Registering Destinations as a Group Using
Web Cong............................83
Backing Up and Importing Contacts..........83
Export and Bulk Registration of Contacts
Using Tool.............................84
Using Document Capture Pro Server........... 86
Setting Server Mode......................86
Registering Preset or Quick Send Buttons........87
Email Settings..........................88
File Settings............................88
Scan Settings...........................88
PDF Settings...........................90
4
Basic Scanning
Scanning Using the Scanner’s Control Panel. . . . . . 92
Scanning Using Quick Send Buttons..........92
Scanning Using Preset Settings..............93
Scanning Originals to a Computer........... 93
Scanning Using WSD.....................94
Scanning from a Computer...................96
Scanning Using Document Capture Pro
(Windows)............................ 96
Scanning Using Document Capture (Mac OS). . 103
Scanning Using Epson Scan 2..............109
Advanced Scanning
Setting a Job.............................115
Creating and Registering a Job (Windows). . . . .115
Creating and Registering a Job (Mac OS). . . . . .121
Enabling a Job to Run from the Control Panel
(Button Assignment)....................122
Scanning Dierent Sizes or Types of Originals
One by One (Automatic Feeding Mode). . . . . . . . 124
Various Scanning Settings for Document
Capture Pro (for Windows Only)............. 126
Dividing documents using a specied
number of pages........................127
Dividing documents using blank sheets of paper130
Creating and saving folders using the barcode
character information....................133
Creating two levels of folders using two types
of barcode............................138
Saving les with le names using the barcode
character information....................142
Creating and saving folders using OCR
characters............................ 146
Saving les with le names using OCR
characters............................ 151
Creating and saving folders for each form. . . . . 158
Menu Options on the Control Panel
Computer..............................164
Edit Job..............................164
Quick Send/Preset........................164
WSD..................................165
Device Information.......................165
Scanner Maintenance......................166
Settings................................166
Basic Settings..........................166
Scanner Settings........................167
Document Capture Pro.................. 169
System Administration...................169
Roller Replacement Alert Setting............170
Regular Cleaning Alert Settings............ 170
Network Status.........................170
Maintenance
Cleaning Outside the Scanner................172
Cleaning Inside the Scanner.................172
Replacing the Roller Assembly Kit.............177
Resetting the Number of Scans...............181
Energy Saving...........................182
Transporting the Scanner...................182
Updating Applications and Firmware..........183
Updating Firmware Using Web Cong....... 184
Solving Problems
Scanner Problems........................ 186
Checking Error Messages on the Control Panel. 186
e Scanner Does Not Turn On............ 186
Forgot Your Administrator's Password. . . . . . . .187
Problems when Preparing Network Scanning. . . . 187
Hints to Solving Problems.................187
Cannot Access Web Cong................187
Problems Starting Scanning.................188
Cannot Start Scanning from Computer.......188
Cannot Save Scanned Images to the Shared
Folder...............................192
Cannot Send Scanned Images to an Email. . . . . 193
Paper Feeding Problems....................194
Multiple Originals Are Fed (Double Feed). . . . . 194
Removing Jammed Originals from the Scanner. 194
e Original Jams in the Scanner Frequently. . . 196
Paper Protection Does not Work Correctly. . . . 196
e Originals Get Dirty..................196
Scanning Speed Slows Down when Scanning
Continuously..........................197
Scanning Takes a Long Time...............197
Scanned Image Problems...................197
Straight Lines Appear when Scanning from
ADF................................ 197
Glass Dirt Alert Does Not Disappear.........198
Colors Are Uneven in the Scanned Image. . . . . 198
Expanding or Contracting the Scanned Image. . 198
Oset Appears in the Background of Images. . . 199
Scanned Image or Text is Blurred........... 199
Moiré Patterns (Web-Like Shadows) Appear. . . 200
5
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................200
Character is not Recognized Correctly........201
Cannot Solve Problems in the Scanned Image. . 201
Uninstalling and Installing Applications........ 202
Uninstalling Your Applications.............202
Installing Your Applications...............203
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
Connected to the Network..................205
Using a Network Scanner from a Second
Computer............................205
Re-setting the Network Connection........... 206
When Changing the Computer.............206
Changing the Connection Method to the
Computer............................206
Checking the Network Connection Status.......207
Checking the Network Connection Status
from the Control Panel...................207
Checking the Network of the Computer
(Windows only)........................207
Administrator Information
Connect the Scanner to the Network Manually. . . 210
Before Making Network Connection.........210
Connecting to the Network Using a Static IP
Address..............................211
Introduction of Product Security Features. . . . . . . 212
Administrator Settings.....................212
Conguring the Administrator Password......212
Controlling the Panel Operation............213
Logging on to the Scanner as an Administrator. 216
Disabling the External Interface.............. 217
Monitoring a Remote Scanner................217
Checking Information for a Remote Scanner. . . 217
Receiving Email Notications When Events
Occur...............................218
Backing Up the Settings....................219
Export the settings......................219
Import the settings......................219
Advanced Security Settings..................220
Security Settings and Prevention of Danger. . . . 220
Controlling Using Protocols...............221
Using a Digital Certicate.................224
SSL/TLS Communication with the Scanner. . . . 229
Encrypted Communication Using IPsec/IP
Filtering..............................231
Connecting the Scanner to an IEEE802.1X
Network............................. 241
Solving Problems for Advanced Security......243
Technical Specications
General Scanner Specications...............250
Network Specications.....................251
Ethernet Specications...................251
Network Functions and IPv4/IPv6.......... 251
Security Protocol.......................251
Using Port for the Scanner..................251
Dimensions and Weight Specications......... 252
Electrical Specications.................... 253
Scanner Electrical Specications............253
AC Adapter Electrical Specications.........253
Environmental Specications................254
System Requirements......................254
Standards and Approvals
Standards and Approvals for European Models. . . 256
Standards and Approvals for U.S. Models. . . . . . . .256
Where to Get Help
Technical Support Web Site..................258
Contacting Epson Support..................258
Before Contacting Epson................. 258
Help for Users in Europe..................258
Help for Users in Taiwan..................258
Help for Users in Singapore............... 259
Help for Users in ailand................ 259
Help for Users in Vietnam................ 260
Help for Users in Indonesia................260
Help for Users in Hong Kong.............. 262
Help for Users in Malaysia................ 262
Help for Users in India...................263
Help for Users in the Philippines............263
6
About This Manual
Introduction to the Manuals...........................................8
Marks and Symbols..................................................8
Descriptions Used in this Manual....................................... 8
Operating System References...........................................8
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual
>
Operating System References
8
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual
>
Operating System References
9
Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions
>
Safety Instructions
11
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions
>
Restrictions on Copying
12
Three Elements of a Network Scanner that are Useful
for Business
is scanner is a network scanner which has three elements, “Computerless”, “Share”, and “Secure”.
“Computerless”
You can send scanned images to selected destination (such as a network folder or email) simply by operating the
scanner's control panel without having to use a computer.
Note:
“Scanning Using the Scanner’s Control Panel” on page 92
“Share”
You can check the scanning settings on the color LCD screen built into the scanner.
By registering frequently used scanning settings as presets, you can perform scanning easily by selecting a preset
name. is feature is useful when sharing the scanner with more than one person.
“Secure”
You can register the destination settings to the Preset and (Quick Send) buttons. You can prevent mistakes by
checking the destination on the LCD screen before sending.
Note:
“Registering Preset or Quick Send Buttons” on page 87
Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Product Features
>
Paper Protection to Reduce Damage to the Originals
14
Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Product Features
>
Notication of Dirt on the Sensor
15
Part Names and Functions
Front
AControl panel Indicates the scanner’s status and allows you to make scanning
settings.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
When removing the input tray, slide the hooks that are on both
ends at the back, and then pull out the input tray.
DInput tray extension
EADF (Automatic Document Feeder) Feeds loaded originals automatically.
FOutput tray Holds originals ejected from the scanner. Pull out the output tray
extension to the length of the originals.
GOutput tray extension
HStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Scanner Basics
>
Part Names and Functions
17
Rear
ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CLAN port Connects a LAN cable.
DDC inlet Connects the AC adapter.
Inside
AScanner cover Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
BPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
CSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 172
&“Replacing the Roller Assembly Kit” on page 177
Scanner Basics
>
Part Names and Functions
18
Control Panel
Buttons and Light
ATurns the scanner on or o.
Do not turn o the scanner while the light is ashing because the scanner is operating or processing a job.
BUses the Quick Send feature.
You can send scanned image to a destination that has been pre-congured in Web Cong. You can assign
a network folder or an email address as the destination.
CDisplays the home screen.
DDisplays menus and messages.
EDisplays the help screen.
You can check how to solve problems and how to load originals.
FUse the
u
d
l
r
buttons to highlight an item, and then press the OK button to open the selected menu
or to make settings.
G❏Cancels scanning or the current operation.
❏Exits Automatic Feeding Mode.
❏Clears setting changes on the Edit Job screen.
H❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
IReturns to the previous screen.
Guide to the LCD Screen
Menus and messages are displayed on the LCD screen. Select a menu or setting by pressing the
u
d
l
r
buttons.
Scanner Basics
>
Control Panel
>
Guide to the LCD Screen
19
Guide to the Home Screen
e following icons and menus are displayed on the home screen.
AThis icon indicates that you are on the home screen.
BDisplays the network connection status.
CThis icon indicates whether or not the DFDS Function (Double Feed Detection Skip Function) feature is enabled. When
enabled, the icon changes to .
Skips double feed detection once and continues scanning. Enable this to scan originals that are detected as double
feeds, for example plastic cards or envelopes.
D
This icon indicates whether or not the Slow feature is enabled. When enabled, the icon changes to .
Slows down the scanning speed. Enable this to scan originals that are likely to jam, for example thin paper.
EFunction icons and names are displayed as menu icons.
FWhen
l
and
r
are displayed, you can use them to scroll right or left.
GDisplays available buttons.
In this example, you can go to the selected menu by pressing the OK button.
Related Information
&“Menu Options on the Control Panel” on page 163
Viewing Guidance Animations
You can watch animated guides that explain how to maintain the scanner, replace the rollers, place various kind of
originals, and so on.
❏Press the button on the scanner to display the help screen. Select How To, and then select the items that you
want to view.
Scanner Basics
>
Control Panel
>
Guide to the LCD Screen
20
❏Press the OK button when How To appears at the bottom of the operation screen to display context-sensitive
animations.
AIndicates your progress through the current step. The animation repeats when the progress bar reaches the end.
BPress the
l
button to return to the previous step.
CIndicates the total number of steps and the current step number.
The example shows step 3 of 8.
DPress the
r
button to go to the next step.
Information on Applications
is section introduces the application products available for your scanner. e latest application can be installed
at the Epson Web site.
Application for Scanning Documents (Document Capture Pro /
Document Capture)
Document Capture Pro
*
is an application that allows you to eciently scan originals such as documents.
You can register a set of operations, such as Scan-Save-Send, as a “job”. By registering a series of operations in
advance as a job, you can perform all of the operations by simply selecting the job. By assigning a job to the
scanner’s control panel, you can start a job from the control panel (Button Assignment).
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the
application.
*e names are for Windows. For Mac OS, the name is Document Capture.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Document Capture Pro.
Scanner Basics
>
Information on Applications
>
Application for Scanning Documents (Document Capture Pro / Do
…
21
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Document Capture Pro.
Starting on Mac OS
Select Go > Applications > Epson Soware > Document Capture.
Application for Controlling the Scanner (Epson Scan 2)
Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution,
brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN-
compliant scanning application.
See the Epson Scan 2 help for details on using the application.
Starting on Windows
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All apps > EPSON > Epson Scan 2.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2.
Application for Using the Scanner Through a Server (Document
Capture Pro Server)
Document Capture Pro Server is an application for Windows Server that allows you to manage up to 100 scanners
on the network through servers.
By using a web browser, you can register and monitor scanners or register jobs: 1. Scan > 2. Save > 3. Send and
assign them to individual scanners. You can scan by simply selecting a job on a scanner managed by Document
Capture Pro Server.
For further information, contact your local Epson oce.
Application for Updating Software and Firmware (EPSON Software
Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware and manuals over the
Internet. If you want to check for update information regularly, you can set the interval for checking for updates in
EPSON Soware Updater's auto update settings.
Scanner Basics
>
Information on Applications
>
Application for Updating Software and Firmware (EPSON Software
…
22
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > EPSON Soware Updater.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Application for Conguring Scanner Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the scanner status or change the network service and scanner settings. To use the
Web Cong, connect the scanner and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Running Web Cong on a Web Browser
1. Check the scanner's IP address.
Select Settings > Network Status > IP Address on the scanner's control panel to conrm the scanner's IP
address.
2. Launch a Web browser from a computer or smart device, and then enter the scanner's IP address.
Format:
IPv4: http://the scanner's IP address/
IPv6: http://[the scanner's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
❏Since the scanner uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser when
you start Web Cong; this does not indicate a problem and can be safely ignored.
❏If the administrator password has not been set when accessing Web Cong, you need to set a user name and
password.
c
Important:
Do not forget the user name and the password. If you forget them, you will need to contact Epson service
support.
Scanner Basics
>
Information on Applications
>
Application for Conguring Scanner Operations (Web Cong)
23
3. If you want to change the scanner settings, you need to login as an administrator.
Click Administrator Login at the top-right of the screen. Enter the User Name and Current password, and
then click OK.
Note:
If Administrator Logout is displayed at the top-right of the screen, you have already logged-on as an administrator.
Running Web Cong on Windows
When connecting a computer to the scanner using WSD, follow the steps below to run Web Cong.
1. Open the scanner list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
2. Right-click on your scanner and select Properties.
3. Select the Web S er vice tab and click the URL.
Since the scanner uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Note:
If the administrator password has not been set when accessing Web Cong, you need to set a user name and password.
c
Important:
Do not forget the user name and the password. If you forget them, you will need to contact Epson service
support.
Application for Setting up the Device on a Network (EpsonNet
Cong)
EpsonNet Cong is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏Windows 10
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Scanner Basics
>
Information on Applications
>
Application for Setting up the Device on a Network (EpsonNet Con
…
24
❏Windows 7/Windows Vista
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
Software for Managing Devices on the Network (Epson Device
Admin)
Epson Device Admin is a multifunctional application soware that manages the device on the network.
e following functions are available.
❏Monitor or manage up to 2,000 printers or scanners over the segment
❏Make a detailed report, such as for the consumable or product status
❏Update the rmware of the product
❏Introduce the device to the network
❏Apply the unied settings to multiple devices.
You can download Epson Device Admin from Epson support website. For more information, see the
documentation or help of Epson Device Admin.
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple scanner installation, such as installing the
scanner driver and so on. is soware allows the administrator to create unique soware packages and distribute
them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Option Items and Consumables Information
Carrier Sheet Codes
Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched. You can
scan originals larger than A4 size with a carrier sheet by folding it in half.
Part name Codes
*
Carrier Sheet B12B819051
* You can only use the carrier sheet with the code.
Scanner Basics
>
Option Items and Consumables Information
>
Carrier Sheet Codes
25
Related Information
&“General Specications for Originals being Scanned” on page 28
&“Placing Large Size Originals” on page 46
&“Placing Irregular Shaped Originals” on page 49
&“Placing Photographs” on page 52
Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service
number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
A: pickup roller, B: separation roller
Part name Codes Life cycle
Roller Assembly Kit B12B819671
B12B819681 (India only)
200,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Roller Assembly Kit” on page 177
&“Resetting the Number of Scans” on page 181
Cleaning Kit Codes
Use this when cleaning inside the scanner. is kit is composed of cleaning liquid and a cleaning cloth.
Part name Codes
Cleaning Kit B12B819291
Related Information
&“Cleaning Inside the Scanner” on page 172
Scanner Basics
>
Option Items and Consumables Information
>
Cleaning Kit Codes
26
Specications of Originals
is section explains the specications and conditions of originals that can be loaded in the ADF.
General Specications for Originals being Scanned
Type of Original Thickness Size
Plain paper
Fine paper
Recycled paper
Post card
Business card
Envelopes
Plastic cards complying with ISO7810
ID-1 type (with or without emboss)
Laminated cards
Thermal paper
27 to 413 g/m
A8 size or less: 127 to 413 g/m
Plastic cards: 1.24 mm (0.05 in.) or less
(including emboss)
Laminated Cards: 0.8 mm (0.03 in.) or
less
Maximum: 215.9×6,096.0 mm
(8.5×240.0 in.)
Minimum: 50.8×50.8 mm (2.0×2.0 in.)
The loadable size varies depending on
the type of the originals and the
scanning resolution.
Note:
❏All originals must be at at the leading edge.
❏Make sure that curls on the leading edge of the originals are kept within the following range.
A
must be 3 mm or less.
B
must be 1 mm or less while
B
is equal to or less than
C
. When
C
is equal to or more than 10 times the size of
B
,
B
can be more than 1 mm.
❏Even when the original meets the specications for originals that can be placed in the ADF, it may not feed from the ADF
or the scan quality may decline depending on the paper properties or quality.
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
28
Size Measurement Thickness Paper Type Loading Capacity
*
Legal 215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 80 sheets
90 g/m: 69 sheets
104 g/m: 59 sheets
127 g/m: 50 sheets
157 g/m: 40 sheets
209 g/m: 30 sheets
256 g/m: 24 sheets
413 g/m: 14 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 100 sheets
90 g/m: 86 sheets
104 g/m: 74 sheets
127 g/m: 62 sheets
157 g/m: 50 sheets
209 g/m: 38 sheets
256 g/m: 30 sheets
413 g/m: 18 sheets
The loading capacity varies
depending on the paper type.
A4 210×297 mm
(8.3×11.7 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Long Paper
e specication of long paper you can load into the scanner.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
29
Size Thickness Paper Type Loading Capacity
Maximum width: 215.9 mm (8.5 in.)
Maximum length: 6,096.0 mm (240.0
in.)
*
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
*e following shows the maximum lengths according to the scanning resolution.
❏50 to 200 dpi : 6,096.0 mm ( 240.0 in.)
❏201 to 300 dpi : 5,461.0 mm ( 215.0 in.)
❏301 to 600 dpi : 1,346.0 mm ( 53.0 in.)
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 0.76 mm (0.03 in.) to
1.1 mm (0.04 in)
*
5 cards
Less than 0.76 mm
(0.03 in.)
5 cards
* You can scan these cards only when the resolution is 300 dpi or less, and disabling Slow mode.
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
Specications for Originals Using the Carrier Sheet
e optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals
that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular
shaped originals, and so on.
e following table provides the conditions for using the Carrier Sheet.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
30
Type Size Thickness Loading Capacity of
the Carrier Sheet
Originals that cannot be
loaded directly into the
scanner
A3
*1
A4
B4
*1
Letter
Legal
*1
B5
A5
B6
A6
A8
Custom size:
❏Width: up to 431.8 mm (17 in.)
*2
❏Length: up to 297 mm (11.7 in.)
*3
0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
10 sheets
*1 Fold in half to set.
*2 Originals that are wider than 215.9 mm (8.5 in.) need to be folded in half.
*3 The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the
scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the
application.
Related Information
&“Carrier Sheet Codes” on page 25
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 10 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏Originals with an uneven surface such as letter head paper.
Specications of Originals and Placing Originals
>
Specications of Originals
>
Types of Original
…
31
❏Originals with wrinkles or fold lines
❏Perforated originals
❏Original with labels or stickers
❏Carbon-less paper
❏Curled originals
❏Coated paper
c
Important:
Carbon-less paper contains chemical substances that may harm the rollers. If you scan carbon-less paper, clean the
pickup roller and the separation roller regularly. Also, scanning carbon-less paper may shorten the life cycle of the
rollers faster than scanning plain paper.
Note:
❏Crinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the crinkles before
loading.
❏To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet (sold separately).
❏To scan originals that are incorrectly detected as double feeds, set the DFDS Function (Double Feed Detection Skip
Function) to On on the control panel before you resume scanning, or select O in Detect Double Feed on the Main
Settings tab in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the
Scan Settings screen.
❏Labels or stickers must be rmly stuck to the originals with no glue protruding.
❏Try to atten the curled originals before scanning.
Related Information
&“Scanner Basics” on page 16
&“Maintenance” on page 171
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏Photos
❏Booklets
❏Bank books
❏Passports
❏Non-paper original (such as clear les, fabric, and metal foil)
❏Originals with staples or paper clips
❏Originals with glue attached
❏Ripped originals
❏Heavily wrinkled or curled originals
❏Transparent originals such as OHP lm
❏Originals with carbon paper on the back
Specications of Originals and Placing Originals
>
Specications of Originals
>
Types of Original
…
32
❏Originals with wet ink
❏Originals with sticky notes attached
Note:
❏Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use
the Carrier Sheet (sold separately).
❏Rippled, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).
Related Information
&“Photographs” on page 51
Placing Originals
Standard Size Originals
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
33
Size Measurement Thickness Paper Type Loading Capacity
*
Legal 215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 80 sheets
90 g/m: 69 sheets
104 g/m: 59 sheets
127 g/m: 50 sheets
157 g/m: 40 sheets
209 g/m: 30 sheets
256 g/m: 24 sheets
413 g/m: 14 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 100 sheets
90 g/m: 86 sheets
104 g/m: 74 sheets
127 g/m: 62 sheets
157 g/m: 50 sheets
209 g/m: 38 sheets
256 g/m: 30 sheets
413 g/m: 18 sheets
The loading capacity varies
depending on the paper type.
A4 210×297 mm
(8.3×11.7 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
34
Placing Standard Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
❏For A4 size or larger originals, make sure you pull out and extend the input tray extension.
❏Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
❏If thick originals bump into the output tray and fall from it, store the output tray and do not use it to stack the
ejected originals.
❏If scanned images are still aected by ejected originals hitting the surface below the scanner, we recommend placing
the scanner on the edge of a table where the ejected originals can drop freely and you can catch them.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
35
3. Fan the originals.
Hold both ends of the originals and fan them a few times.
4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge
shape.
5. Load the originals into the input tray facing down with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
36
6. Slide the edge guides to t the edge of the originals making sure there are no gaps between the originals and
the edge guides. Otherwise, the originals may be fed skewed.
Note:
❏When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side
or facing down. ere must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals.
However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals. Make sure that the
edges of the punch holes do not have burrs or curls.
❏When scanning thin paper with crinkles that are causing paper jams or double feeds, you may be able to improve the
situation by enabling Slow. To do this, select Settings > Scanner Settings > Slow on the control panel and set it to
On to slow down the feeding speed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
37
Long Paper
Specications of Long Paper
e specication of long paper you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Maximum width: 215.9 mm (8.5 in.)
Maximum length: 6,096.0 mm (240.0
in.)
*
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
*e following shows the maximum lengths according to the scanning resolution.
❏50 to 200 dpi : 6,096.0 mm ( 240.0 in.)
❏201 to 300 dpi : 5,461.0 mm ( 215.0 in.)
❏301 to 600 dpi : 1,346.0 mm ( 53.0 in.)
Placing Long Paper
1. Slide out the output tray.
Note:
Do not extend the input tray extension and output tray extensions and do not raise the stopper.
Specications of Originals and Placing Originals
>
Placing Originals
>
Long Paper
38
4. Adjust the edge guides to t the edge of the long paper making sure there are no gaps between the edge of the
paper and the edge guides. Otherwise, the originals may be fed skewed.
Note:
❏e following shows the maximum lengths according to the scanning resolution.
· 50 to 200dpi : 6,096.0 mm ( 240.0 in.)
· 201 to 300dpi : 5,461.0 mm ( 215.0 in.)
· 301 to 600dpi : 1,346.0 mm ( 53.0 in.)
❏You need to specify the paper size in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on
the Scan Settings screen.
ere are three ways to specify the paper size in the Epson Scan 2 window.
If the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size
automatically.
If the paper length is more than 3,048 mm (120 inches), you need to select Customize and enter the size of the paper.
If the paper length is 5,461 mm (215 inches) or less, you can use Detect paper length instead of entering the paper
height. If the paper is longer than 5,461 mm (215 inches), you need to enter the width and height of the paper.
❏Support long paper at the input side so that it does not drop out of the ADF, and on the output side so that the
ejected paper does not fall from the output tray.
Specications of Originals and Placing Originals
>
Placing Originals
>
Long Paper
40
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Plastic Cards
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 0.76 mm (0.03 in.) to
1.1 mm (0.04 in)
*
5 cards
Less than 0.76 mm
(0.03 in.)
5 cards
* You can scan these cards only when the resolution is 300 dpi or less, and disabling Slow mode.
Placing Plastic Cards
1. Slide out the output tray and raise the stopper.
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
41
2. Slide the edge guides on the input tray all the way out.
3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF.
Slide the plastic cards into the ADF until they meet resistance.
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
42
c
Important:
Do not load plastic cards vertically.
4. Slide the edge guides to t the edge of the plastic cards.
Note:
To scan plastic cards, set the appropriate setting in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the
Scan Settings screen.
Select Plastic Card in Document Size or select O in Detect Double Feed on the Main Settings tab in Epson Scan 2.
See the Epson Scan 2 help for details.
If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the
ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function) on the
control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e DFDS
Function only disables Detect Double Feed for one sheet.
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
43
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Laminated Cards
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
Placing Laminated Cards
1. Slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Laminated Cards
44
3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF.
Slide the laminated cards into the ADF until they meet resistance.
4. Slide the edge guides to t the edge of the laminated cards.
Note:
To scan laminated cards, set the appropriate setting in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the
Scan Settings screen.
❏To increase the accuracy of auto size detection, select the Main Settings tab > Document Size > Settings > Scan
laminated card. See the Epson Scan 2 help for details.
❏Select the Main Settings tab > Detect Double Feed > O. See the Epson Scan 2 help for details.
If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the card from
the ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function) on
the control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e
DFDS Function only disables Detect Double Feed for one sheet.
Specications of Originals and Placing Originals
>
Placing Originals
>
Laminated Cards
45
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Large Size Originals
Specications of Large Size Originals
By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4
size, such as A3 or B4 sizes.
Size Thickness Paper Type Loading Capacity of the
Carrier Sheet
Up to A3 0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
Plain paper
Fine paper
Recycled paper
10 carrier sheets
Placing Large Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
46
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier
sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
47
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏To scan both sizes and stitch them together, set the appropriate setting in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on
the Scan Settings screen.
Select Double-Sided from Scanning Side and select Le & Right from Stitch Images in the Epson Scan 2 window.
See the Epson Scan 2 help for details.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏e leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner
scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the Epson Scan 2
window.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 25
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
48
Irregular Shaped Originals
Specications of Irregular Shaped Originals
By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly
shaped.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
10 sheets
Placing Irregular Shaped Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Irregular Shaped Originals
49
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of
the Carrier Sheet with the side to be scanned facing down.
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Irregular Shaped Originals
50
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list, select Auto
Detect.
When using Epson Scan 2, you can also select Customize to create a custom document size.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 25
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Photographs
Specications of Photographs
By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being
damaged.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
10 sheets
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
51
Placing Photographs
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the
Carrier Sheet with the side to be scanned facing down.
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
52
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
53
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list, select Auto
Detect.
When using Epson Scan 2, you can also select Customize to create a custom document size.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Do not leave photos inside the Carrier Sheet for a long time.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 25
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Envelopes
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 10 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
Specications of Originals and Placing Originals
>
Placing Originals
>
Envelopes
54
3. Load the envelopes into the input tray facing down making sure that the opened edge (ap side) of the
envelope is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load
the envelope with the opened edge (ap side) facing up.
Slide the envelopes into the ADF until they meet resistance.
c
Important:
Do not load envelopes with adhesives on them.
Note:
❏Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.
❏Envelopes that have not yet been sealed can be loaded with the ap open and facing up.
Specications of Originals and Placing Originals
>
Placing Originals
>
Envelopes
56
4. Slide the edge guides to t the edge of the envelopes making sure there are no gaps between the envelopes and
the edge guides. Otherwise, the envelopes may be fed skewed.
Note:
❏We recommend selecting the appropriate rotation angle or Auto as the Rotate setting in the application.
❏To scan envelopes, set the appropriate setting in the Epson Scan 2 window.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on
the Scan Settings screen.
Select Main Settings tab > Detect Double Feed > O. See the Epson Scan 2 help for details.
If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the envelope
from the ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function)
on the control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e
DFDS Function only disables Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 112
Mixture of Originals
Specications of Originals that are a Mixture of Dierent Sizes
You can load a mixture of originals from 50.8×50.8 mm (2.0×2.0 in.) to A4 (or Letter) size. You can also load a
mixture of paper types or thickness.
c
Important:
❏When placing and scanning originals that are a mixture of dierent sizes, originals may be fed askew because
not all of the originals are supported by edge guides.
❏Originals may be jammed or fed askew if you set dierent types or very dierent sizes of originals, such as in the
following cases.
· in paper and ick paper
· A4 size paper and card size paper
If originals are fed askew, check whether or not the scanned image is available.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
57
Note:
❏If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding.
❏Alternatively, you can scan originals of dierent paper sizes and types by loading them one by one using Automatic
Feeding Mode.
Placing a Mixture of Originals at Dierent Sizes
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
If there are any thick originals, to stop them from bumping into the output tray and falling out, store the output tray and
do not use it to stack the ejected originals.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
58
3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back
and the narrowest at the front.
c
Important:
Check the following points when setting dierent sizes of originals.
❏Slide the originals with their leading edges aligned, until they meet resistance in the ADF.
❏Set the originals at the center of the input tray. Refer to the
u
mark on the scanner as your guide.
❏Set the originals straight.
If not, originals may be fed askew or jammed.
Note:
Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF.
4. Slide the edge guides to t the edges of the widest original.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
59
Preparing to Scan over a Network
Connecting the Scanner to the Network..................................62
Conguring a Mail Server............................................62
Setting a Shared Network Folder.......................................65
Making Contacts Available........................................... 80
Using Document Capture Pro Server....................................86
Registering Preset or Quick Send Buttons.................................87
Connecting the Scanner to the Network
If the scanner is not connected to the network, use the installer to connect the scanner to the network.
You can use any of the following methods to start the installer.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
If you want to check the network connection or connect to the network manually, see the related information.
Related Information
&“Checking the Network Connection Status” on page 207
Conguring a Mail Server
Set the mail server from Web Cong.
When the scanner can send the email by setting the mail server, the following are possible.
❏Transfers the scan results by using email
❏Receives the email notication from the scanner
Check below before setting up.
❏e scanner is connected to the network that can access the mail server.
❏Email setting information of the computer that uses the same mail server as the scanner.
Note:
When you use the mail server on the Internet, conrm the setting information from the provider or website.
1. Access Web Cong and select the Network tab > Email Server > Basic.
2. Enter a value for each item.
3. Select OK.
e settings you have selected are displayed.
When the setup completes, perform the connection check.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Preparing to Scan over a Network
>
Conguring a Mail Server
62
Mail Server Setting Items
Items Settings and Explanation
Authentication Method Specify the authentication method for the scanner to access the mail server.
O Authentication is disabled when communicating with a mail
server.
SMTP AUTH Requires that a mail server supports SMTP Authentication.
POP before SMTP Congure the POP3 server when selecting this method.
Authenticated Account If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated account name between 0 and 255 characters in ASCII (0x20-0x7E).
Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated password between 0 and 20 characters in ASCII (0x20-0x7E).
Sender's Email Address Enter the sender's email address. Enter between 0 and 255 characters in ASCII (0x20-0x7E)
except for : ( ) < > [ ] ; ¥. A period "." cannot be the rst character.
SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format.
SMTP Server Port Number Enter a number between 1 and 65535.
Secure Connection Specify the secure connection method for the email server.
None If you select POP before SMTP in Authentication Method,
the connection method is set to None.
SSL/TLS This is available when Authentication Method is set to O
or SMTP AUTH.
STARTTLS This is available when Authentication Method is set to O
or SMTP AUTH.
Certicate Validation The certicate is validated when this is enabled. We recommend this is set to Enable.
POP3 Server Address If you select POP before SMTP as the Authentication Method, enter the POP3 server
address between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN
format.
POP3 Server Port Number If you select POP before SMTP as the Authentication Method, enter a number between 1
and 65535.
Checking a Mail Server Connection
You can check the connection to the mail server by performing the connection check.
1. Access Web Cong and select the Network tab > Email Server > Connection Test.
2. Select Start.
e connection test to the mail server is started. Aer the test, the check report is displayed.
Preparing to Scan over a Network
>
Conguring a Mail Server
>
Checking a Mail Server Connection
63
Mail Server Connection Test References
Messages Cause
Connection test was successful. This message appears when the connection with the server is successful.
SMTP server communication error.
Check the following. - Network
Settings
This message appears when
❏The scanner is not connected to a network
❏SMTP server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
POP3 server communication error.
Check the following. - Network
Settings
This message appears when
❏The scanner is not connected to a network
❏POP3 server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
An error occurred while connecting to
SMTP server. Check the followings. -
SMTP Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for an SMTP server failed
An error occurred while connecting to
POP3 server. Check the followings. -
POP3 Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for an POP3 server failed
SMTP server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when SMTP server authentication failed.
POP3 server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when POP3 server authentication failed.
Unsupported communication method.
Check the followings. - SMTP Server
Address - SMTP Server Port Number
This message appears when you try to communicate with unsupported protocols.
Connection to SMTP server failed.
Change Secure Connection to None.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server does not support SMTP secure connection (SSL
connection).
Connection to SMTP server failed.
Change Secure Connection to SSL/TLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an SSL/TLS connection for an SMTP
secure connection.
Connection to SMTP server failed.
Change Secure Connection to
STARTTLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an STARTTLS connection for an SMTP
secure connection.
The connection is untrusted. Check the
following. - Date and Time
This message appears when the scanner’s date and time setting is incorrect or the
certicate has expired.
Preparing to Scan over a Network
>
Conguring a Mail Server
>
Checking a Mail Server Connection
64
Messages Cause
The connection is untrusted. Check the
following. - CA Certicate
This message appears when the scanner does not have a root certicate
corresponding to the server or a CA Certicate has not been imported.
The connection is not secured. This message appears when the obtained certicate is damaged.
SMTP server authentication failed.
Change Authentication Method to
SMTP-AUTH.
This message appears when an authentication method mismatch occurs between
a server and a client. The server supports SMTP AUTH.
SMTP server authentication failed.
Change Authentication Method to
POP before SMTP.
This message appears when an authentication method mismatch occurs between
a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect.
Change to the email address for your
email service.
This message appears when the specied sender’s Email address is wrong.
Cannot access the product until
processing is complete.
This message appears when the scanner is busy.
Setting a Shared Network Folder
Set a shared network folder to save the scanned image.
When saving a le to the folder, the scanner logs on as the user of the computer on which the folder was created.
Creating the Shared Folder
Related Information
&“Before Creating the Shared Folder” on page 65
&“Checking the Network Prole” on page 66
&“Location Where the Shared Folder is Created and an Example of the Security” on page 66
&“Adding Group or User Which Permits Access” on page 77
Before Creating the Shared Folder
Before creating the shared folder, check the following.
❏e scanner is connected to the network where it can access the computer where the shared folder will be
created.
❏A multi-byte character is not included in the name of the computer where the shared folder will be created.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
65
c
Important:
When a multi-byte character is included in the computer name, saving the le to the shared folder may fail.
In that case, change to the computer that does not include the Multi-byte character in the name or change the
computer name.
When changing the computer name, make sure to conrm with the administrator in advance because it may aect
some settings, such as computer management, resource access, etc.
Checking the Network Prole
On the computer where the shared folder will be created, check whether folder sharing is available.
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Select Control Panel > Network and Internet > Network and Sharing Center.
3. Click Change advanced sharing settings, and then click for the prole with (current prole) in the
displayed network proles.
4. Check whether Turn on le and printer sharing is selected on File and Printer Sharing.
If already selected, click Cancel and close the window.
When you change the settings, click Save Changes and close the window.
Location Where the Shared Folder is Created and an Example of the Security
Depending on the location where the shared folder is created, security and convenience vary.
To operate the shared folder from the scanners or other computers, the following reading and changing
permissions for the folder are required.
❏Sharing tab > Advanced Sharing > Permissions
It controls the network access permission of the shared folder.
❏Access permission of Security tab
It controls permission of the network access and local access of the shared folder.
When you set Everyone to the shared folder that is created on the desktop, as an example of creating a shared
folder, all users who can access the computer will be permitted access.
However, the user who does not have authority cannot access them because the desktop (folder) is under the
control of the user folder, and then the security settings of the user folder are handed down to it. e user who is
permitted access on the Security tab (user logged in and administrator in this case) can operate the folder.
See below to create the proper location.
is example is when creating the "scan_folder" folder.
Related Information
&“Example of Conguration for File Servers” on page 67
&“Example of Conguration for a Personal Computer” on page 72
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
66
Example of Conguration for File Servers
is explanation is an example for creating the shared folder on the root of the drive on the shared computer, such
as the le server under the following condition.
Access controllable users, such as someone who has the same domain of a computer to create a shared folder, can
access the shared folder.
Set this conguration when you permit any user to read and write to the shared folder on the computer, such as the
le server and the shared computer.
❏Place for creating shared folder: Root of drive
❏Folder path: C:\scan_folder
❏Access permission via network (Share Permissions): Everyone
❏Access permission on le system (Security): Authenticated Users
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Start explorer.
3. Create the folder on the root of drive, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
67
8. Click OK.
9. Select Security tab, and then select Authenticated Users on the Group or user names.
"Authenticated Users" is the special group that includes all users who can log in to the domain or computer.
is group is displayed only when the folder is created just below the root folder.
If it is not displayed, you can add it by clicking Edit. For more details, see Related Information.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
70
10. Check that Allow on Modify is selected in Permissions for Authenticated Users.
If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for
Authenticated Users, and then click OK.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
71
11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the contacts of the scanner.
Please write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of the same domain.
Related Information
&“Adding Group or User Which Permits Access” on page 77
&“Registering a Destination to Contacts using Web Cong” on page 81
Example of Conguration for a Personal Computer
is explanation is an example for creating the shared folder on the desktop of the user currently logging in to the
computer.
e user who logs in to the computer and who has administrator authority can access the desktop folder and the
document folder that are under the User folder.
Set this conguration when you DO NOT permit reading and writing to another user to the shared folder on a
personal computer.
❏Place for creating shared folder: Desktop
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
72
❏Folder path: C:\Users\xxxx\Desktop\scan_folder
❏Access permission via network (Share Permissions): Everyone
❏Access permission on le system (Security): do not add, or add User/Group names to permit access
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Start explorer.
3. Create the folder on the desktop, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
73
8. Click OK.
9. Select Security tab.
10. Check the group or the user in the Group or user names.
e group or the user that is displayed here can access the shared folder.
In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Add access permission, if necessary. You can add it by clicking Edit. For more details, see Related Information.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
76
11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the contacts of the scanner.
Please write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of users or groups with
access permission.
Related Information
&“Adding Group or User Which Permits Access” on page 77
&“Registering a Destination to Contacts using Web Cong” on page 81
Adding Group or User Which Permits Access
You can add the group or user which permits access.
1. Right click the folder and select Properties.
2. Select Security tab.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
77
4. Click Add under the Group or user names.
5. Enter the group or user name that you want to permit access, and then click Check Names.
An underline is added to the name.
Note:
If you do not know the full name of the group or user, enter part of the name, and then click Check Names. e group
names or user names that match part of the name are listed, and then you can select the full name from the list.
If just one name matches, the full name with underlining is displayed in Enter the object name to select.
Preparing to Scan over a Network
>
Setting a Shared Network Folder
>
Creating the Shared Folder
79
6. Click OK.
7. On the Permission screen, select the user name that is entered in Group or user names , select the access
permission on Modify, and then click OK.
8. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of users or groups with
access permission.
Making Contacts Available
Registering destinations in the scanner's contacts list allows you to easily enter the destination when scanning.
You can register the following types of destinations in the contacts list. You can register up to 300 entries in total.
Email Destination for email.
You need to congure the email server settings beforehand.
Network Folder Destination for scan data.
You need to prepare the network folder beforehand.
Preparing to Scan over a Network
>
Making Contacts Available
80
Contacts Conguration Comparison
ere are two tools for conguring the scanner's contacts: Web Cong and Epson Device Admin.
Features Web Cong Epson Device Admin Scanner’s control panel
Registering a destination ✓✓ –
Editing a destination ✓✓ –
Adding a group ✓✓ –
Editing a group ✓✓ –
Deleting a destination or
groups
✓✓ –
Deleting all destinations ✓✓ –
Importing a le ✓✓ –
Exporting to a le ✓✓ –
Registering a Destination to Contacts using Web Cong
Note:
You can also register the contacts on the scanner's control panel.
1. Access Web Cong and select the Scan tab > Contacts.
2. Select the number that you want to register, and then click Edit.
3. Enter Name and Index Word.
4. Select the destination type as the Type option.
Note:
You cannot change the Ty pe option aer registration is complete. If you want to change the type, delete the destination
and then register again.
5. Enter a value for each item, and then click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Destination Setting Items
Items Settings and Explanation
Common Settings
Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8).
If you do not specify this, leave it blank.
Preparing to Scan over a Network
>
Making Contacts Available
>
Registering a Destination to Contacts u
…
81
Items Settings and Explanation
Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not
specify this, leave it blank.
Type Select the type of the address that you want to register.
Assign to Frequent Use Select to set the registered address as a frequently used address.
When setting as a frequently used address, it is displayed on the top screen of
scan, and you can specify the destination without displaying the contacts.
Email
Email Address Enter between 1 and 255 characters using A-Z a-z 0-9 ! # $ % & ' * + - . / = ? ^ _ { | }
~ @.
Network Folder (SMB)
Save to \\“Folder path”
Enter the location where the target folder is located between 1 and 253 characters
in Unicode (UTF-8), omitting "\\".
User Name Enter a user name to access a network folder in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
Password Enter a password to access a network folder in 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
FTP
Secure Connection Select FTP or FTPS according to the le transfer protocol the FTP server supports.
Select FTPS to allow the scanner to communicate with security measures.
Save to Enter the server name between 1 and 253 characters in ASCII (0x20-0x7E),
omitting "ftp://" or "ftps://".
User Name Enter a user name to access an FTP server in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If the server
allows anonymous connections, enter a user name such as Anonymous and FTP. If
you do not specify this, leave it blank.
Password Enter a password to access to an FTP server within 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If you do not
specify this, leave it blank.
Connection Mode Select the connection mode from the menu. If a rewall is set between the
scanner and the FTP server, select Passive Mode.
Port Number Enter the FTP server port number between 1 and 65535.
Certicate Validation The FTP server's certicate is validated when this is enabled. This is available when
FTPS is selected for Secure Connection.
To set up, you need to import the CA Certicate to the scanner.
SharePoint(WebDAV)
Secure Connection Select HTTP or HTTPS according to the le transfer protocol the server supports.
Select HTTPS to allow the scanner to communicate with security measures.
Save to Enter the server name between 1 and 253 characters in ASCII (0x20-0x7E),
omitting "http://" or "https://".
Preparing to Scan over a Network
>
Making Contacts Available
>
Registering a Destination to Contacts u
…
82
Items Settings and Explanation
User Name Enter a user name to access a server in 30 characters or less in Unicode (UTF-8).
However, avoid using control characters (0x00 to 0x1f, 0x7F). If you do not specify
this, leave it blank.
Password Enter a password to access to a server within 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If you do not
specify this, leave it blank.
Certicate Validation The server's certicate is validated when this is enabled. This is available when
HTTPS is selected for Secure Connection.
To set up, you need to import the CA Certicate to the scanner.
Proxy Server Select whether or not to use a proxy server.
Registering Destinations as a Group Using Web Cong
If the destination type is set to Email, you can register the destinations as a group.
1. Access Web Cong and select the Scan tab > Contacts.
2. Select the number that you want to register, and then click Edit.
3. Select a group from Type.
4. Click Select for Contact(s) for Group.
e available destinations are displayed.
5. Select the destination that you want to register to the group, and then click Select.
6. Enter a Name and Index Word.
7. Select whether or not you assign the registered group to the frequently used group.
Note:
Destinations can be registered to multiple groups.
8. Click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Backing Up and Importing Contacts
Using Web Cong or other tools, you can back up and import contacts.
For Web Cong, you can back up contacts by exporting the scanner settings that include contacts. e exported
le cannot be edited because it is exported as a binary le.
When importing the scanner settings to the scanner, contacts are overwritten.
Preparing to Scan over a Network
>
Making Contacts Available
>
Backing Up and Importing Contacts
83
For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not
export the security-related items, you can edit the exported contacts and import them because this can be saved as
a SYLK le or CSV le.
Importing Contacts Using Web Cong
If you have a scanner that allows you to backup contacts and is compatible with this scanner, you can register
contacts easily by importing the backup le.
Note:
For instructions on how to back up the scanner contacts, see the manual provided with the scanner.
Follow the steps below to import the contacts to this scanner.
1. Access Web Cong, select Device Management tab > Export and Import Setting Value > Import.
2. Select the backup le you created in File, enter the password, and then click Next.
3. Select the Contacts checkbox, and then click Next.
Backing up Contacts Using Web Cong
Contacts data may be lost due to a scanner malfunction. We recommend that you make a backup of the data
whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering
data and/or settings even during a warranty period.
Using Web Cong, you can back up the contact data stored in the scanner to the computer.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
2. Select the Contacts checkbox under the Scan category.
3. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4. Click Export.
Export and Bulk Registration of Contacts Using Tool
If you use Epson Device Admin, you can back up just the contacts and edit the exported les, then register them all
at once.
It is useful if you want to back up only the contacts or when you replace the scanner and you want to transfer the
contacts from the old one to new one.
Exporting Contacts
Save the contacts information to the le.
Preparing to Scan over a Network
>
Making Contacts Available
>
Export and Bulk Registration of Contac
…
84
You can edit les saved in SYLK format or csv format by using a spreadsheet application or text editor. You can
register all at once aer deleting or adding the information.
Information that includes security items such as password and personal information can be saved in binary format
with a password. You cannot edit the le. is can be used as the backup le of the information including the
security items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3. Select the device you want to congure from the device list.
4. Click Device Conguration on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5. Click Common > Contacts.
6. Select the export format from Export > Export items.
❏All Items
Export the encrypted binary le. Select when you want to include the security items such as password and
personal information. You cannot edit the le. If you select it, you have to set the password. Click
Conguration and set a password between 8 and 63 characters long in ASCII. is password is required
when importing the binary le.
❏Items except Security Information
Export the SYLK format or csv format les. Select when you want to edit the information of the exported
le.
7. Click Export.
8. Specify the place to save the le, select the le type, and then click Save.
e completion message is displayed.
9. Click OK.
Check that the le is saved to the specied place.
Importing Contacts
Import the contacts information from the le.
You can import the les saved in SYLK format or csv format or the backed-up binary le that includes the security
items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3. Select the device you want to congure from the device list.
Preparing to Scan over a Network
>
Making Contacts Available
>
Export and Bulk Registration of Contac
…
85
4. Click Device Conguration on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5. Click Common > Contacts.
6. Click Browse on Import.
7. Select the le you want to import and then click Open.
When you select the binary le, in Password enter the password you set when exporting the le.
8. Click Import.
e conrmation screen is displayed.
9. Click OK.
e validation result is displayed.
❏Edit the information read
Click when you want to edit the information individually.
❏Read more le
Click when you want to import multiple les.
10. Click Import, and then click OK on the import completion screen.
Return to the device's property screen.
11. Click Transmit.
12. Click OK on the conrmation message.
e settings are sent to the scanner.
13. On the sending completion screen, click OK.
e scanner's information is updated.
Open the contacts from Web Cong or scanner's control panel, and then check that the contact is updated.
Using Document Capture Pro Server
By using Document Capture Pro Server, you can manage the sorting method, saving format, and forwarding
destination of a scanning result executed from the scanner's control panel. You can call and execute a job
previously registered on the server from the scanner's control panel.
Install it on the server computer.
For more information on Document Capture Pro Server, contact your local Epson oce.
Setting Server Mode
To use Document Capture Pro Server, set up as follows.
Preparing to Scan over a Network
>
Using Document Capture Pro Server
>
Setting Server Mode
86
1. Access Web Cong and select the Scan tab > Document Capture Pro.
2. Select Server Mode for Mode.
3. Enter the address of the server with Document Capture Pro Server installed on it for Server Address.
Enter between 2 and 255 characters in either IPv4, IPv6, host name or FQDN format. For FQDN format, you
can use alphanumeric characters in ASCII (0x20-0x7E) and "- " except for at the beginning and end of the
address.
4. Click OK.
e network is re-connected, and then the settings are enabled.
Registering Preset or Quick Send Buttons
You can register up to 12 frequently used scanning setting as Preset.
Settings registered to the preset number 1 to 3 are assigned to the (Quick Send) buttons on the scanner.
You can register the following destinations as Preset.
❏Network folder
❏Email address
Note:
Congure a network folder or email server before creating a preset.
1. Access Web Cong.
“Running Web Cong on a Web Browser” on page 23
2. Login as an administrator to change the scanner settings.
Click Administrator Login at the top-right of the screen. Enter the User Name and Current password, and
then click OK.
Note:
If Administrator Logout is displayed at the top-right of the screen, you are already logged in as an administrator.
3. Select Scan tab > Presets.
4. Select the Presets number you want to congure, and then click Edit.
5. Select Type, and then click Next.
6. Enter the name you want to display, and then click Select from Contacts or Enter Destination to set the
destination information.
You can enter the email address manually to add to the destination.
7. If Scan to Email is selected as the Type , set the Email Settings.
8. If Scan to Network Folder/FTP is selected as the Type, set the File Settings.
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Registering Preset or Quick Send Buttons
87
9. Make the scan settings.
10. If PDF is selected as the File Format, set the PDF Settings.
11. Click OK to apply the settings.
Related Information
&“Setting a Shared Network Folder” on page 65
&“Conguring a Mail Server” on page 62
&“Scanning Using Quick Send Buttons” on page 92
Email Settings
Note:
e items may not be available depending on other settings you made.
Items Settings and Explanation
Subject Enter a subject for the email in alphanumeric characters and symbols.
Filename Prex Enter a prex for the name of the images in alphanumeric characters and symbols.
Add Date Add the date to the le name.
Add Time Add the time to the le name.
Attached File Max Size Select the maximum le size that can be attached to the email.
File Settings
Note:
e items may not be available depending on other settings you made.
Items Settings and Explanation
Filename Prex Enter a prex for the name of the images in alphanumeric characters and symbols.
Add Date Add the date to the le name.
Add Time Add the time to the le name.
Scan Settings
Note:
e items may not be available depending on other settings you made.
Preparing to Scan over a Network
>
Registering Preset or Quick Send Buttons
>
Scan Settings
88
Items Settings and Explanation
File Format Select the format in which to save the scanned image.
When you select PDF, PDF/A, or TIFF as the le format, select whether to save all origi-
nals as one le (multi-page) or save each original separately (single page).
Color Mode Select the color you want to use to save the scanned image.
❏Color/Black & White : Converts the scanned image into 24-bit color or monochrome
(black and white binary).
❏Color/Grayscale : Converts the scanned image into 24-bit color or 8-bit gray.
Resolution Select the scanning resolution.
Scan Area Select the scan area.
If the size of the original you want to scan is not on the list, select User-Dened, and
then create the size manually.
2-Sided Scanning Scan both sides of the original.
Binding(Original) Select the binding direction of the original.
Density Select the contrast of the scanned image.
Compression Ratio Select the compression rate.
Remove Shadow Remove the shadows of the original that appear in the scanned image.
Frame Remove the shadows at the edge of the original.
Remove Background Select to remove the background from the originals. You can select the level of the ef-
fect.
Automatic Feeding Mode Set Automatic Feeding Mode. This feature allows you to scan originals automatically
when they are loaded in the ADF. This feature is useful when scanning dierent sizes or
types of originals one by one.
Adjust the edge guides of the scanner before placing each original.
Rotate Select the rotation angle depending on the original you want to scan.
Text Enhancement Make blurred letters in the original clear and sharp.
Edge Enhancement You can enhance the text edges (the border between the text and the background).You
can select the level of the eect.
When you increase the value, the edges of thin text become black. Decrease the value if
there is too much noise in the scanned image.
Threshold Adjust the borderline for monochrome binary (black or white).
The black areas become larger when you increase the value, and the white areas be-
come larger when you decrease the value.
Noise reduction level Adjust the level of noise reduction (unnecessary black dots). The higher the level, the
more noise reduction is applied.
Correct Document Skew Correct the slant of the original.
Cutting position adjustment Adjust the cropping area margins for auto original size detection.
Scan laminated card For laminated originals, transparent areas around the edges are also scanned.
Skip Blank Pages Skip blank pages if there are any in the originals.
Preparing to Scan over a Network
>
Registering Preset or Quick Send Buttons
>
Scan Settings
89
Items Settings and Explanation
Blank paper removal level Adjust the amount of blank page detection. If you set this to a high level, you can skip
any originals with light colors or oset as blank pages.
Detect Double Feed Display a warning when multiple originals are fed at the same time.
Ultrasonic sensor Detect a double feed using an ultrasonic sensor.
Detection area (Min) Set the minimum area to be detected by the ultrasonic sensor.
Detection area (Max) Set the maximum area to be detected by the ultrasonic sensor.
Length Detect a double feed by the length. When the length of the second original scanned is
dierent from the rst, this is identied as a double feed.
Dierence in length Specify the dierence in the length to be detected.
PDF Settings
Note:
e items may not be available depending on other settings you made.
Items Settings and Explanation
Document Open Password Set a password for opening PDF les.
Permissions Password Set a password to restrict access to editing or printing PDF les.
Printing Restrict access to printing PDF les.
Editing Restrict access to features such as editing extracting, or adding comments to PDF les.
Preparing to Scan over a Network
>
Registering Preset or Quick Send Buttons
>
PDF Settings
90
Scanning Using the Scanner’s Control Panel
You can use the following methods to save scanned images from the scanner’s control panel.
Using (Quick Send) button, or Preset
You can save the scanned image to a network folder, or send the image by e-mail using pre-congured
settings.
You can congure the settings in Web Cong.
Computer
You can save the scanned image to a computer connected to the scanner.
WSD
You can use the WSD feature to save the scanned image to a computer connected to the scanner, using
WSD feature.
Related Information
&“Scanning Using Quick Send Buttons” on page 92
&“Scanning Using Preset Settings” on page 93
&“Scanning Originals to a Computer” on page 93
&“Scanning Using WSD” on page 94
Scanning Using Quick Send Buttons
Using (Quick Send) buttons, you can save the scanned image to a network folder, or send the image by e-
mail using pre-congured settings.
You can congure the settings in Web Cong.
1. Place the originals.
2. Press any of the (Quick Send) buttons.
e Quick Send screen is displayed, and congured destinations are listed.
Note:
You can also display the Quick Send screen by selecting Quick Send on the home screen.
3. Press the (Quick Send) button for the destination to which you want to send your scans.
Scanning starts.
Related Information
&“Registering Preset or Quick Send Buttons” on page 87
Basic Scanning
>
Scanning Using the Scanner’s Control Panel
>
Scanning Using Quick Send Buttons
92
Scanning Using Preset Settings
You c an l o a d th e pre-congured Preset settings you want to use to scan.
1. Place the originals.
2. Select Preset on the home screen of the scanner’s control panel.
3. On the scanner’s control panel, select Preset using the
l
or
r
button, and then press the OK button.
4. On the Preset selecting screen, select the setting using the
l
or
r
button.
5. Press the
x
button.
Related Information
&“Registering Preset or Quick Send Buttons” on page 87
Scanning Originals to a Computer
You can scan originals from the control panel by using jobs created in Document Capture Pro (Windows)/
Document Capture (Mac OS).
Note:
❏Before scanning, install Document Capture Pro/Document Capture on your computer and create the job. ere is a preset
job that saves scanned images as PDFs.
❏Document Capture Pro does not support Windows Server.
❏Before scanning, make sure that the scanner is correctly connected to the computer.
1. Place the originals.
2. On the scanner’s control panel, select Computer using the
l
or
r
button, and then press the OK button.
3. If the Select Computer screen is displayed, select the computer from the screen.
4. On the Select Job screen, select the job using the
l
or
r
button.
Note:
❏You can start scanning immediately on the Select Job screen by pressing the
x
button.
❏Press the
d
button to make Scanner Settings.
·Slow: Slows down the scanning speed. Enable this to scan originals that are likely to jam, for example thin paper.
·Slow: Slows down the scanning speed. Enable this to scan originals that are likely to jam, for example thin paper.
·DFDS Function: Skips double feed detection once and continues scanning. Enable this to scan originals that are
detected as double feeds, for example plastic cards or envelopes.
·Double Feed Stop Timing: Set the operation when any double feed is detect.
·Paper Protection: Reduces damage to the originals by stopping scanning immediately when a feeding error occurs.
·Detect Glass Dirt: Detects dirt on the glass surface inside the scanner.
Aer making Scanner Settings, press to return to the Select Job screen.
Basic Scanning
>
Scanning Using the Scanner’s Control Panel
>
Scanning Originals to a Computer
93
5. Press the OK button to view the job settings.
6. Check the job settings.
You can scroll the screen using the
u
or
d
button.
If you want to edit the scan settings, press the OK button. Select the item using the
u
or
d
button, and then
edit the setting using
l
or
r
button. When you have nished editing the job, press the OK button.
Note:
If you set Disable job setting changes on control panel in Document Capture Pro/Document Capture, you cannot
change the settings.
7. Press the
x
button to start scanning.
Related Information
&“Setting a Job” on page 115
&“Enabling a Job to Run from the Control Panel (Button Assignment)” on page 122
Scanning Using WSD
Note:
❏is feature is only available for computers running Windows 10/Windows 8.1/Windows 8.
❏If you are using Windows 7, you need to setup your computer in advance using this feature.
1. Place the originals.
2. On the scanner’s control panel, select WSD using the
l
or
r
button, and then press the OK button.
3. Select the computer to which you want to save the scanned images.
4. Press the
x
button.
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following conditions must be met to set up a WSD port.
❏e scanner and the computer are connected to the network.
❏e scanner driver is installed on the computer.
1. Turn t he scanner on.
2. Click the start button on the computer, and then click Network.
Basic Scanning
>
Scanning Using the Scanner’s Control Panel
>
Scanning Using WSD
94
3. Right-click the scanner, and then click Install.
Click Continue when the User Account Control screen is displayed.
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e scanner name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check a scanner’s name that was set on the network from the scanner’s control panel.
4. Click the message displayed on the computer, which says that your device is ready to use.
5. Check the message on the screen, and then click Close.
Basic Scanning
>
Scanning Using the Scanner’s Control Panel
>
Scanning Using WSD
95
6. Open the Devices and Printers screen.
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
7. Check that an icon with the scanner’s name is displayed on the network.
Select the scanner name when using with WSD.
Scanning from a Computer
Scanning Using Document Capture Pro (Windows)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning
settings for a job to simplify scanning operations.
Note:
❏For detailed information on how to use Document Capture Pro, refer to the following URL:
https://support.epson.net/dcp/
❏Document Capture Pro does not support Windows Server.
1. Start Document Capture Pro.
❏Windows 10
Click the start button, and then select Epson Soware > Document Capture Pro.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Document Capture Pro.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Document Capture Pro (Windows)
96
❏
A
Make basic scanning settings.
❏Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
❏Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images such as Remove
Background or Auto Area Segmentation. Change the scan operation and click Save to return to the
Document Capture Pro screen.
“Scanning Using Epson Scan 2” on page 109
❏
B
Change the settings as necessary.
Select Show the preview while scanning to display images while scanning.
Select Show the conrmation dialog aer scanning to display a conrmation message asking if you want
to continue scanning aer completing a scan.
When you have nished making scanning settings, click Next or the 2. Save tab.
6. On the 2. Save tab, you can make settings for saving the scan results.
❏
A
Set the name of the le.
❏
B
Set the le save format and location.
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>
Scanning from a Computer
>
Scanning Using Document Capture Pro (Windows)
99
❏
C
When you want to separate jobs, select this to choose the separation method, and then select Separation
Settings to make detailed settings.
❏
D
Change the settings as necessary.
When you select Show Edit Page dialog before saving, you can make edits on the Edit Scanned Results
screen aer scanning.
When you have nished making save settings, click Next or the 3. Index tab.
7. You c an m a ke i nd e x le settings on the 3. Index tab.
❏
A
When creating an index le, select Enable Index Function.
Click Index Settings and select the items you want to use for the index.
❏
B
Select Output the index items to the le, and then click Output Settings to set the output items and le
name used when outputting to a le.
When you have nished making index settings, click Next or the 4. Send tab.
Basic Scanning
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Scanning from a Computer
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Scanning Using Document Capture Pro (Windows)
100
8. Set the destination settings on the 4. Send tab.
When Destination is selected, setting items are displayed according to the send destination.
When you have nished making transfer settings, click Next or the 5. Conrm/Test tab.
9. Check the settings on the 5. Conrm/Test tab, and then perform a test scan.
❏
A
Change the job button color or icon.
❏
B
Change the display settings used during and aer scanning.
Basic Scanning
>
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>
Scanning Using Document Capture Pro (Windows)
101
❏
C
Perform a test scan using the job that is currently set.
10. Click Save to nish creating the job.
To nish making job settings, click the Back button on the le of the toolbar to return the job screen.
11. On the Job Scan tab, click the icon of the job you want to perform.
e selected job is performed.
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>
Scanning Using Document Capture Pro (Windows)
102
12. For jobs for which Show Edit Page dialog before saving has been selected in the Scan Settings, check the scan
results on the Edit Scanned Results screen aer scanning, and then make edits as necessary.
13. Click Complete to nish performing the Job Scan.
Scanning Using Document Capture (Mac OS)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to
simplify scanning operations.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Document Capture (Mac OS)
103
See the Document Capture help for details on the features.
Note:
Do not use the Fast User Switching function while using your scanner.
1. Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
2. Click .
e Job List screen is displayed.
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>
Scanning from a Computer
>
Scanning Using Document Capture (Mac OS)
104
Note:
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and
go to procedure 10.
3. Click the + icon.
e job setting screen is displayed.
4. Set the Job Name.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Document Capture (Mac OS)
105
5. Make scanning settings on the Scan tab.
❏Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Document Capture (Mac OS)
106
6. Click Output, and then make the output settings.
❏Save in: Select the save folder for the scanned image.
❏Example of File Name: Display an example of the le name for the current settings.
❏Prex Character: Set a prex for the le name.
❏Date: Add the date to the le name.
❏Time: Add the time to the le name.
❏Page Counter: Add the page counter to the le name.
❏File Type: Select the save format from the list. Click Options to make detailed settings for the le.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Document Capture (Mac OS)
107
7. Click Destination, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click the ? (Help) icon for details on each item.
Note:
❏If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Click OK to close the job settings screen.
9. Click OK to close the Job List screen.
10. Place the original.
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>
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>
Scanning Using Document Capture (Mac OS)
108
11. Select the job from the pull down list, and then click the icon.
e selected job is performed.
12. Follow the on-screen instructions.
e scanned image is saved using the settings you made for the job.
Note:
You can scan the originals and send the scanned image without using the job. Click and make scanning settings,
and then click Preview Scan. Next, click the destination to which you want to send the scanned image.
Scanning Using Epson Scan 2
You can scan the originals using detailed settings that are suitable for text documents.
1. Place the original.
2. Start Epson Scan 2.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2.
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
109
3. Make the following settings on the Main Settings tab.
❏Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of
the originals.
❏Document Size: Select the size of the original you placed.
❏ / (Original orientation) buttons: Select the set orientation of the original you placed.
Depending on the size of the original, this item may be set automatically and cannot be changed.
❏Image Type: Select the color for saving the scanned image.
❏Resolution: Select the resolution.
Note:
❏ADF is set as the Document Source automatically.
❏On the Main Settings tab, you can also make the following settings.
❏Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the
original.
❏Rotate: Select to rotate the original clockwise and scan it.
❏Correct Document Skew: Select to correct the slant of the original.
❏Add or edit pages aer scanning: Select to add dierent originals or edit (rotate, move, and delete)
the scanned pages aer scanning.
❏Skip Blank Pages: Select to skip blank pages if there are any in the originals.
❏Detect Double Feed: Select to display a warning when multiple originals are fed at the same time.
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>
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Scanning Using Epson Scan 2
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4. Make other scan settings if necessary.
❏You can preview the scanned image of the rst side of the rst page of the originals. Load only the rst page
of your originals into the input tray and click the Preview button. e preview window opens, the
previewed image is displayed, and the page is ejected from the scanner.
Replace the ejected page together with the rest of the originals.
❏On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
❏Remove Background: Select to remove the background from the originals.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
❏Dropout: Select to remove the color specied from the scanned image, and then save it in grayscale or
black and white. For example, you can erase marks or notes you wrote in the margins with color pen
when scanning.
❏Color Enhance: Select to enhance the color specied for the scanned image, and then save it in grayscale
or black and white. For example, you can enhance letters or lines that are in light colors.
Note:
Some items may not be available depending on other settings you made.
5. Set the le saving settings.
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❏Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aer selecting the save
format, select Options from the list.
❏File Name: Check the save le name displayed.
You can change settings for le name by selecting Settings from the list.
❏Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
6. Click Scan.
Note:
❏You can also start scanning by pressing
x
button on the scanner.
❏To scan originals that are likely to jam, for example thin paper, enable Slow on the control panel to slow down the
scanning speed.
Press the
d
button, and then select Scanner Settings > Slow.
e scanned image is saved to the folder you specied.
Required Settings for Special Originals in Epson Scan 2 Window
You need to set certain items on the Main Settings tab in Epson Scan 2 window when scanning special originals.
When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button
on the Scan Settings screen.
Type of Original Required Settings
Envelopes Select O in Detect Double Feed.
Plastic cards Select Plastic Card on the Document Size list, or select O in Detect Double Feed.
Carrier Sheet ❏If you select Auto Detect from the Document Size list, paper skew in the original is
automatically corrected even if you select O in Correct Document Skew.
❏If you select a other size than Auto Detect from the Document Size list, you can only use
Contents Skew when using Correct Document Skew.
Paper Skew is not applied when this is selected. When you select Paper and Contents Skew,
only contents skew is corrected.
Large size originals If the size of the original you want to scan is not on the Document Size list, select Customize to
open the Document Size Settings window. Next, create the size manually on the window.
Long paper If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select
Customize to create a custom document size.
Laminated cards To scan transparent areas around the edges, select Customize on the Document Size list to open
the Document Size Settings window. Next, select Scan laminated card in the window.
Note:
e appropriate eect may not be achieved depending on the original. If transparent areas
around the edges are not scanned, select Customize from the Document Size list, and then
create the size manually.
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Setting a Resolution That Suits the Scanning Purpose
Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne. e
disadvantage is that the le size becomes large.
❏File size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏Scanning, saving, and reading the image takes a long time
❏Sending and receiving emails or faxes takes a long time
❏e image becomes too large to t the display or print on the paper
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Basic Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
113
Advanced Scanning
Setting a Job.....................................................115
Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding
Mode)......................................................... 124
Various Scanning Settings for Document Capture Pro (for Windows Only).......126
Setting a Job
You can register a set of operations, such as Scan-Save-Send, as a "job".
By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by
simply selecting the job.
Creating and Registering a Job (Windows)
Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the
features.
https://support.epson.net/dcp/
1. Start Document Capture Pro.
2. Click Job Settings on the Job Scan screen.
Advanced Scanning
>
Setting a Job
>
Creating and Registering a Job (Windows)
115
5. On the 1. Scan tab, set the scan job operations you want to create.
❏
A
Make basic scanning settings.
To make more advanced settings, click Detailed Settings to open the settings screen. Change the scan
operation and click Save to return to the Document Capture Pro screen.
❏
B
Change the settings as necessary.
Select Show the preview while scanning to display images while scanning.
Select Show the conrmation dialog aer scanning to display a conrmation message asking if you want
to continue scanning aer completing a scan.
When you have nished making scanning settings, click Next or the 2. Save tab.
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>
Setting a Job
>
Creating and Registering a Job (Windows)
117
6. On the 2. Save tab, you can make settings for saving the scan results.
❏
A
Set the name of the le.
When you select a component you want to use for the le name from File Name Components, it is added
to the le name. You can also enter a name directly in File Name.
If you want to add barcodes, OCR, and forms, you need to make settings in advance. Click Detailed
Settings.
You can also change the Time Stamp and Page Counter format from Detailed Settings.
❏
B
Set the le save format and location.
Option may be enabled depending on the File Type; click to make detailed settings.
❏
C
When you want to separate jobs, select this to choose the separation method, and then select Separation
Settings to make detailed settings.
❏
D
Change the settings as necessary.
When you select Show Edit Page dialog before saving, you can make edits on the Edit Scanned Results
screen aer scanning.
When you have nished making save settings, click Next or the 3. Index tab.
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>
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>
Creating and Registering a Job (Windows)
118
7. You c an m a ke i nd e x le settings on the 3. Index tab.
❏
A
When creating an index le, select Enable Index Function.
Click Index Settings and select the items you want to use for the index.
❏
B
Select Output the index items to the le, and then click Output Settings to set the output items and le
name used when outputting to a le.
When you have nished making index settings, click Next or the 4. Send tab.
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>
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>
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119
8. Set the destination settings on the 4. Send tab.
When Destination is selected, setting items are displayed according to the send destination.
When you have nished making transfer settings, click Next or the 5. Conrm/Test tab.
9. Check the settings on the 5. Conrm/Test tab, and then perform a test scan.
❏
A
Change the job button color or icon.
❏
B
Change the display settings used during and aer scanning.
Advanced Scanning
>
Setting a Job
>
Creating and Registering a Job (Windows)
120
❏
C
Perform a test scan using the job that is currently set.
10. Click Save to nish creating the job.
If you go on to create a new job, make edits, duplicate, delete, and so on, continue to make settings.
To nish making job settings, click the Back button on the le of the toolbar to return the job screen.
Creating and Registering a Job (Mac OS)
Explains how to set a job in Document Capture. See the Document Capture help for details on the features.
1. Start Document Capture.
2. Click the icon on the main window.
e Job List window is displayed.
3. Click the + icon.
e Job Settings window is displayed.
4. Make the job settings on the Job Settings window.
❏Job Name: Enter the name of the job you want to register.
❏Scan: Make scan settings such as the size of the originals or the resolution.
❏Output: Set the saving destination, the saving format, the naming rules of the les, and so on.
❏Destination: Select the destination of the scanned images. You can send them by email or forward them to
an FTP server or Web server.
Advanced Scanning
>
Setting a Job
>
Creating and Registering a Job (Mac OS)
121
5. Click OK to return to the Job List window.
e created job is registered in the Job List.
6. Click OK to return to the main window.
Enabling a Job to Run from the Control Panel (Button Assignment)
By assigning a job to the scanner’s control panel in advance using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can run jobs from the control panel.
Assigning a Job to the Control Panel (Windows)
Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture
Pro help for details on the features.
https://support.epson.net/dcp/
1. Start Document Capture Pro.
2. Click Job Settings on the Job Scan screen.
Advanced Scanning
>
Setting a Job
>
Enabling a Job to Run from the Control Panel (Button Assignment)
122
3. Click Button Assignment.
e button assigning screen is displayed.
4. From the pull down menu, select the job you want to perform from the control panel (buttons) on the scanner.
5. Click OK to close the Button Assignment screen.
Advanced Scanning
>
Setting a Job
>
Enabling a Job to Run from the Control Panel (Button Assignment)
123
Related Information
&“Scanning Originals to a Computer” on page 93
Assigning a Job to the Control Panel (Mac OS)
Explains how to assign a job to the scanner’s control panel in Document Capture. See the Document Capture help
for details on the features.
1. Start Document Capture.
2. Click the icon on the main window.
e Job List window is displayed.
3. Click the icon and select Event Settings.
4. Select the job you want to run on the control panel from the pull-down menu.
5. Click OK to return to the Job List window.
e job is assigned to the scanner’s control panel.
6. Click OK to return to the main window.
Related Information
&“Scanning Originals to a Computer” on page 93
Scanning Dierent Sizes or Types of Originals One by
One (Automatic Feeding Mode)
You c an s c a n dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded in the ADF.
When you are using Document Capture Pro, you can also use Automatic Feeding Mode.
1. Start Epson Scan 2.
Note:
When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings
button on the Scan Settings screen.
Advanced Scanning
>
Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)
124
2. Select Automatic Feeding Mode on the Main Settings tab.
3. Make other settings for scanning in the Epson Scan 2 main window.
4. Click Scan.
Note:
When you are using Document Capture Pro, click Save to save the scan settings. When you start scanning, Automatic
Feeding Mode starts.
Automatic Feeding Mode starts.
e Automatic Feeding Mode window is displayed on your computer and the scanner.
5. Adjust the edge guides, and then place the original in the ADF.
Scanning starts automatically.
Advanced Scanning
>
Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)
125
6. Aer scanning stops, place the next original in the ADF.
Repeat this procedure until you have scanned all originals.
Note:
Press the
d
button to make Scanner Settings.
· Slow: Slows down the scanning speed. Use this to scan originals that are likely to jam, for example thin paper.
· DFDS Function: Skips double feed detection once and continues scanning. Use this to scan originals that are detected
as double feeds, for example plastic cards or envelopes.
· Paper Protection: Reduces damage to the originals by stopping scanning immediately when a feeding error occurs.
· Detect Glass Dirt: Detects dirt on the glass surface inside the scanner.
7. Aer you have scanned all originals, close Automatic Feeding Mode.
Press the button on the scanner or press Finish on the Automatic Feeding Mode screen displayed on your
computer.
Note:
You can make timeout settings to exit Automatic Feeding Mode.
Select Settings on the Document Source list to open the Document Source Settings screen. Set Automatic Feeding
Mode Timeout (minutes) on the screen displayed.
e scanned image is saved to the folder you specied.
Related Information
&“Placing Originals” on page 33
Various Scanning Settings for Document Capture Pro
(for Windows Only)
Document Capture Pro allows you to easily scan and save documents such as ocial reports and forms, by using
the optimum settings to suit your needs. is section explains how to make settings for jobs that use convenient
functions such as sorting.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
126
Note:
is chapter explains the Document Capture Pro feature on Windows. When you using Document Capture on Mac OS, see
the soware help for details.
Related Information
&“Dividing documents using a specied number of pages” on page 127
&“Dividing documents using blank sheets of paper” on page 130
&“Creating and saving folders using the barcode character information” on page 133
&“Creating two levels of folders using two types of barcode” on page 138
&“Saving les with le names using the barcode character information” on page 142
&“Creating and saving folders using OCR characters” on page 146
&“Saving les with le names using OCR characters” on page 151
&“Creating and saving folders for each form” on page 158
Dividing documents using a specied number of pages
You can divide data based on a specied number of pages scanned, and save in a le or folder.
is section explains the job settings for "Dividing a document every three pages and saving as PDF les”.
Advanced Scanning
>
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>
Dividing docu
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127
3. Select Apply job separation, set Separator to Fixed Page, and then click Separation Settings.
4. On the Job Separation Settings screen, set the number of pages at which you want to divide the document.
For example, when you specify "3", the document is divided aer scanning every three pages.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Dividing docu
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129
Note:
Since there are no save formats (image les such as JPEGs) that support multiple pages, you cannot create multi-page
les. When Create Folder is selected, the document is divided at the page number you specied (number of les), and
then saved to a folder.
Dividing documents using blank sheets of paper
By placing blank sheets of paper between the pages of the document being scanned, you can divide the scanned
data and save them in separate les or folders. When scanning both sides of a document, if one of the sides is
blank, it is also detected as a blank page. Aer sorting, you can remove any unnecessary pages and then save.
is section explains the job settings for "Dividing a document using blank pages, and saving as PDF les” when a
blank page is placed between the third and fourth pieces of paper.
Advanced Scanning
>
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3. Select Apply job separation, set Separator to Blank Page, and then click Separation Settings.
4. On the Job Separation Settings screen, select Delete a page for separator.
Blank pages are removed aer sorting.
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Note:
❏If you also need to save the blank pages, clear Delete a page for separator. However, the rst page of each separated
le will be blank.
❏In Detection Level, you can select the detection level from High, Medium, or Low. When the level is high, light color
documents and documents with show through are detected as blank pages.
❏When the Source is set to Double-sided from Scan Settings, the Include the back page during duplex scanning
item is displayed. When this is selected, you can also divide by using the back of a page if it is blank when scanning
both sides of a document.
Creating and saving folders using the barcode character
information
Using the barcode information, you can divide les by each page on which a barcode is detected, and you can
create and save folders using the text information in the barcode.
Advanced Scanning
>
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>
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is section explains the job settings for "Sorting by barcode, and saving folder names using the text information
in the barcode”.
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1. Display the Job Settings screen, and then click the 2. Save tab.
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2. Select Apply job separation, set Separator to Barcode, and then click Separation Settings.
3. On the Job Separation Settings screen, select the type of barcode you want to use.
To select individual barcode types, clear All Barcode Type.
Advanced Scanning
>
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Note:
❏You can specify the point at which the Folder Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
❏When using a 2D barcode that has a large number of informational items, make sure you specify the maximum
length of text that can be detected in Maximum Length of Detected Text.
❏If you do not need to save the pages with barcodes, select Delete a page for separator. Pages with barcodes are then
deleted before the data is saved.
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❏Select Show the detection result to check whether or not barcode text has been recognized correctly. On the screen
displayed aer scanning, you can check the area and text that has been recognized. You can also re-specify the area,
and correct the text.
Advanced Scanning
>
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Creating two levels of folders using two types of barcode
You can create and save two levels of folders in a folder tree using two types of barcode information on the
documents.
is section explains the job settings for "Creating a folder using the rst barcode information, and then creating a
folder at a lower level in the folder tree using dierent barcode information".
1. Display the Job Settings screen, and then click the 2. Save tab.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating two l
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2. SelectApply job separation, set Separator to Barcode, and then click Separation Settings.
3. On the Job Separation Settings screen, select the type of barcode you want to use for the rst folder.
To select individual barcode types, clear All Barcode Type.
In this example, the QR code has been selected.
Advanced Scanning
>
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>
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4. Check Create Folder, select Barcode from Folder Name Components.
Note:
You can specify the point at which the Folder Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
5. Select Apply job separation in two stages, set Separator to Barcode, and then click Separation Settings.
6. Additionally, on the Job Separation Settings screen, select the type of barcode you want to use for the second
folder, select Create Folder, and then select Barcode from Folder Name Components and add to Folder
Name.
To select individual barcode types, clear All Barcode Type.
Advanced Scanning
>
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In this example, CODE128 has been selected.
Note:
❏You can specify the point at which the Folder Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
❏When using a 2D barcode that has a large number of informational items, make sure you specify the maximum
length of text that can be detected in Maximum Length of Detected Text.
❏Select Show the detection result to check whether or not barcode text has been recognized correctly. On the screen
displayed aer scanning, you can check the area and text that has been recognized. You can also re-specify the area,
and correct the text.
Advanced Scanning
>
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>
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141
Saving les with le names using the barcode character
information
Using the barcode information, you can divide les by each page on which a barcode is detected, and you can
create and save folders using the text information in the barcode.
is section explains the job settings for "Sorting by barcode, and saving les with le names using the text
information in the barcode”.
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1. Display the Job Settings screen, and then click the 2. Save tab.
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2. Select Apply job separation, set Separator to Barcode, and then click Separation Settings.
3. On the Job Separation Settings screen, select the type of barcode you want to use (placed in the document).
Click OK to return to the Job Settings screen.
To select individual barcode types, clear All Barcode Type.
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4. Click Details.
Note:
To select Barcode from File Name Components, make the setting from Details and then select it.
5. On the Name Component Settings screen, click Barcode, and then select the barcode type you want to use
(which is on the original).
Set the same barcode as set in step 3.
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Note:
❏When using a 2D barcode that has a large number of informational items, make sure you specify the maximum
length of text that can be detected in Maximum Length of Detected Text.
❏Select Show the detection result to check whether or not barcode text has been recognized correctly. On the screen
displayed aer scanning, you can check the area and text that has been recognized. You can also re-specify the area,
and correct the text.
6. Select Barcode from File Name Components.
Barcode is added to File Name.
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Note:
You can specify the point at which the File Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
Creating and saving folders using OCR characters
Using OCR (a function for detecting text in scanned images and converting it to readable text), you can divide les
by using the text read from a specic area, and then create and save folders using the recognized text.
is section explains the job settings for "Creating and saving folders using the text read in OCR”.
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3. On the Job Separation Settings screen, select the language of the text being read from Recognition Text.
Select Create Folder, and then select OCR from Folder Name Components.
OCR is added to Folder Name.
Note:
You can specify the point at which the Folder Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
4. To set the OCR text detection area, place the document on the scanner, and then click Preview Scan.
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5. Click OK on the Scan Settings screen.
6. In the scanned preview image, specify the text detection area. Click the starting point, and then drag to display
a blue border to specify the text detection area.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating and s
…
149
Note:
❏In Maximum Length of Detected Text, you can specify the maximum number of characters used for the folder
name from the text detected in the specied area.
❏If you do not need to save the pages used for sorting, select Delete a page for separator. Unnecessary pages are then
deleted before the data is saved.
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❏Select Show the detection result to check whether or not text has been read correctly. On the screen displayed aer
scanning, you can check the area and text that has been recognized. You can also re-specify the area, and correct the
text.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating and s
…
150
Saving les with le names using OCR characters
Using OCR (a function for detecting text in scanned images and converting it to readable text), you can read the
text from the specic area, and then save les with le names using the recognized text.
is section explains the job settings for "Saving les using the text read in OCR”.
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1. Display the Job Settings screen, and then click the 2. Save tab.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
151
2. Select Apply job separation, set Separator to OCR, and then click Separation Settings.
3. On the Job Separation Settings screen, select the language of the text being read from Recognition Text.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
152
6. In the scanned preview image, specify the text detection area. Click the starting point and drag to display an
expanding blue border to specify the text detection area. Click OK to return to the Job Settings screen.
7. Click Details.
Note:
To select OCR from File Name Components, make the setting from Details and then select it.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
154
8. On the Name Component Settings screen, click OCR, and then select the language of the text being read
from Recognition Text.
Set the same language for the text as set in step 3.
9. To set the OCR text detection area, place the document on the scanner, and then click Preview Scan.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
155
10. Click OK on the Scan Settings screen.
11. In the scanned preview image, specify the text detection area. Click the starting point, and then drag to display
a blue border to specify the text detection area.
Specify the same area as set in step 5.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
156
Note:
❏In Maximum Length of Detected Text, you can specify the maximum number of characters used for the le name
from the text detected in the specied area.
❏Select Show the detection result to check whether or not text has been read correctly. On the screen displayed aer
scanning, you can check the area and text that has been recognized. You can also re-specify the area, and correct the
text.
12. Select OCR from File Name Components.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Saving les wi
…
157
Note:
You can specify the point at which the File Name Components will be inserted with your cursor.
You can also drag and drop added items to change the order.
To delete added items, select the added item and delete it using the Delete key on your keyboard.
Creating and saving folders for each form
By using registered form information, you can separate scanned data by form type, and create and save folders.
is section explains the job settings for “Separating by form and saving using the form type as the folder name”.
1. Display the Job Settings screen, and then click the 2. Save tab.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating and s
…
158
Note:
If you want to use a form for separation that has already been registered, select the form name.
To edit form information that has already been registered, select the form, and then click Edit.
4. Place the original of the form you want to register on the scanner, and then click Preview Scan.
Note:
Only one page of form information is saved even if there are multiple originals.
5. Make scan settings on the Scan Settings screen, and then click OK.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating and s
…
160
6. Enter a name for the form, and then click Register.
7. Repeat steps 3 to 6 to register all of the form information you want to use for separating.
8. Select Create Folder, and then select Form from Folder Name Components.
Advanced Scanning
>
Various Scanning Settings for Document Capture Pro (for Windows Only)
>
Creating and s
…
161
Menu Options on the Control Panel
Computer.......................................................164
Quick Send/Preset.................................................164
WSD.......................................................... 165
Device Information................................................165
Scanner Maintenance.............................................. 166
Settings.........................................................166
Computer
You can start jobs on your computer that were created in Document Capture Pro (Windows)/Document Capture
(Mac OS).
Edit Job
You c an d ispl ay t h e Edit Job screen by pressing the OK button on the Select Job screen. You can edit the job
settings by pressing OK button again.
You can clear all settings you have changed by pressing the
y
button.
Destination
Select the destination where you want to save the scanned image.
File Type
Select the save format for the scanned image.
Image Type
Select the color of the output image.
Resolution
Select the resolution to scan.
❏High: Resolution is set to 600 dpi.
❏Medium: Resolution is set to 300 dpi.
❏Low: Resolution is set to 200 dpi.
Original Size
Select the size of the original you placed on the scanner.
Source
Select the side of the original you want to scan.
❏2-Sided: Scans both sides of the original.
❏1-Sided: Scans only the front side of the original.
Copies
Set the copy number when printing the scanned image using the printer.
Quick Send/Preset
You can save the scanned image to a network folder, or send the image by e-mail using pre-congured settings.
You c an c on g ure the s e tt i ngs for Preset in Web Cong.
Menu Options on the Control Panel
>
Quick Send/Preset
164
WSD
You can save the scanned image to a computer connected to the scanner, using WSD feature.
Device Information
Status
is menu is only available when the icon is displayed on the home screen.
Indicates the following status. Press the OK button to see more detailed information.
❏Roller Replacement Soon: e number of scans is close to the life cycle of the rollers. Prepare
replacement rollers.
“Roller Assembly Kit Codes” on page 26
❏Roller Replacement: e number of scans exceeds the life cycle of the rollers. Replace the rollers.
“Replacing the Roller Assembly Kit” on page 177
❏Glass Cleaning: Dirt has been detected on the glass surface inside the scanner. Clean the inside of
the scanner. You can continue scanning by pressing the y button.
“Cleaning Inside the Scanner” on page 172
❏Regular Cleaning: It is time to clean inside the scanner.
“Cleaning Inside the Scanner” on page 172
Serial Number
Displays the serial number of the scanner.
Current Version
Displays the current rmware version.
Total Number of Scans
Displays the total number of scans.
Number of 1-Sided Scans
Displays the number of single-sided scans.
Number of 2-Sided Scans
Displays the number of double-sided scans.
Number of Scans of Carrier Sheet
Displays the number of scans using a Carrier Sheet.
Number of Scans After Replacing Roller
Displays the number of scans aer replacing the roller assembly kit.
Press the OK button to reset the number aer replacing the roller assembly kit.
Menu Options on the Control Panel
>
Device Information
165
Number of Scans After Regular Cleaning
Displays the number of scans aer performing regular cleaning.
Press the OK button to reset the number aer performing regular cleaning.
Scanner Maintenance
Roller Cleaning
Displays how to clean the roller inside the scanner.
Roller Replacement
Displays how to replace the roller assembly kit. You can also reset the number aer replacing the roller
assembly kit.
Regular Cleaning
Displays how to perform regular cleaning of the inside of the scanner. You can also reset the number
aer performing regular cleaning.
Glass Cleaning
Displays how to perform cleaning for the scanner glass inside the scanner.
Settings
Basic Settings
LCD Brightness
Adjust the brightness of the LCD screen.
Sleep Timer
Adjust the time period for entering sleep mode (energy saving mode) when the scanner has not
performed any operations. e LCD screen turns black when the set time has passed.
Power O Settings
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
❏Power O If Inactive
Select this setting to turn the scanner o automatically if it is not used for a specied period of
time. Any increase will aect the product’s energy eciency. Please consider the environment
before making any change.
❏Power O If Disconnected
Select this setting to turn the scanner o aer 30 minutes when all ports including the USB port
are disconnected. is feature may not be available depending on your region.
Menu Options on the Control Panel
>
Settings
>
Basic Settings
166
Date/Time Settings
❏Date/Time: Enter the current date and time.
❏Daylight Saving Time: Select the summer time setting that applies to your area.
❏Time Dierence: Enter the time dierence between your local time and UTC (Coordinated
Universal Time).
Keyboard
Change the layout of the keyboard on the LCD screen.
Language
Select the country or region in which you are using your scanner.
Start-up Screen
Specify the initial menu displayed on the LCD screen when the scanner turns on and Operation
Time Out is enable.
Operation Time Out:
Select On to return to the initial screen when no operations have been performed for the specied
time. When user restrictions have been applied and no operations are performed for the specied
time, you are logged out and returned to the initial screen.
PC Connection via USB:
Select Enable to allow a computer to access the scanner when connected by USB. When Disable is
selected, scanning that is not sent over a network connection is restricted.
Direct power on
Turn on the scanner directly when the scanner is connected to the power source, without pressing the
power button.
Scanner Settings
Slow
Slows down the feeding speed whenever scanning. When set to On, the icon turns blue ( ).
Enable this in the following situations:
❏When originals jam frequently
❏When loading thin originals
❏When scanning dierent types or sizes of originals at once
❏If you feel that the scanner is noisy
DFDS Function
Skips double feed detection once and continues scanning. When set to On, the icon turns blue ( ).
Enable this to scan originals that are detected as double feeds, for example plastic cards or envelopes.
Menu Options on the Control Panel
>
Settings
>
Scanner Settings
167
Double Feed Stop Timing
Set the operation when any double feed is detect.
❏Immediate: Stops feeding immediately aer any double feed is detected.
❏Aer Eject: Originals detected as double feed are scanned as is, and the subsequent feed of originals
is temporarily stopped.
If the scanned image has no problem, you can resume scanning as is.
Paper Protection
Reduces damage to the originals by stopping scanning immediately when the following status is
detected.
❏A feeding error for the originals occurs
❏Originals are fed askew
Select the detection level to enable this feature. See the table below for details on each level.
Level Description
On-Low Lower the sensitivity to detect the skew of the originals.
On-Medium Detect the skew of the stapled originals and the skew that On-Low could not
detect.
On-High Increase the sensitivity to detect the skew of the originals.
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Important:
❏is function does not always prevent damage of originals.
❏Depending on the condition of the originals being fed, feeding errors cannot be detected.
Note:
Depending on the original, the condition of feeding, or the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏When misdetection occurs frequently, lower the level of this feature.
❏Some originals may be misdetected as feeding errors, such as irregular shaped originals or originals scanned askew.
❏When loading multiple originals, make sure to align the leading edge of the originals. Originals may be misdetected as
feeding errors if the edges of the originals are not aligned, even if they are scanned correctly.
❏To scan the originals without skewing, adjust the edge guides to t the originals before scanning.
Detect Glass Dirt
Detects dirt on the glass surface inside the scanner. You can select the level of the detection.
Depending on the dirt, this feature may not work correctly.
Ultrasonic Double Feed Detection
Detects a double feed error when multiple originals are fed and stops scanning.
Depending on the original, such as envelopes, plastic cards, originals with labels or stickers, and so on,
this feature may not work correctly.
Use if you cannot set double feed detection from external soware.
Menu Options on the Control Panel
>
Settings
>
Scanner Settings
168
Automatic Feeding Mode Timeout
Set the timeout when using Automatic Feeding Mode.
is setting is available when you scan from "Quick Send" or "Preset".
Document Capture Pro
Before scanning using the Computer menu on the control panel, set the operation mode on the control panel to
match the computer on which Document Capture Pro is installed.
❏Client Mode
Select this if Document Capture Pro is installed on Windows or Mac OS.
❏Server Mode
Select this if Document Capture Pro is installed on a Windows Server. Next, enter the server address.
System Administration
Admin Settings
Check the administrator settings from Web Cong. Access Web Cong and select the Product
Security tab or Device Management tab.
Password Encryption
Encrypt your password.
If you turn the power o while restart is in progress, data may be damaged and the scanner settings
are restores to defaults. In that case, set password information again.
You can check this from Web Cong. Access Web Cong and select the Product Security tab >
Password Encryption.
Customer Research
Select Approve to provide product usage information such as the number of scans to Seiko Epson
Corporation.
Restore Default Settings
❏Network Settings: Restore network related settings to their initial status.
❏All except Network: Restore other settings to their initial status except for network related settings.
❏All Settings: Restore all settings to their initial status when purchased.
WSD Settings
Enable or disable the WSD (Web Service for Devices) feature.
You can check this from Web Cong. Access Web Cong and select the Network Security tab >
Protocol > WSD Settings.
Menu Options on the Control Panel
>
Settings
>
System Administration
169
Roller Replacement Alert Setting
Count Alert Setting
Changes the scanning number when the roller replacement notication will be displayed.
Regular Cleaning Alert Settings
Warning Alert Setting
Noties you when it is time to clean the inside the scanner.
Count Alert Setting
Changes the scanning number when the cleaning notication will be displayed.
Network Status
Displays the current network settings for the following items.
❏Connection
❏Device Name
❏IP Address
❏Subnet Mask
❏Default Gateway
❏MAC Address
Menu Options on the Control Panel
>
Settings
>
Network Status
170
Maintenance
Cleaning Outside the Scanner........................................172
Cleaning Inside the Scanner..........................................172
Replacing the Roller Assembly Kit.....................................177
Resetting the Number of Scans........................................181
Energy Saving....................................................182
Transporting the Scanner............................................182
Updating Applications and Firmware...................................183
Cleaning Outside the Scanner
Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
c
Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Do not let water get inside the product. is could cause a malfunction to occur.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Clean the outer case with a cloth dampened with mild detergent and water.
Note:
Wipe the LCD screen by using a so, dry cloth.
Cleaning Inside the Scanner
Aer using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may
cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans. You can
check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a
small amount of cleaner on the cleaning cloth to remove the stains.
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Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
Maintenance
>
Cleaning Inside the Scanner
172
3. Pull the lever and open the scanner cover.
4. Wipe o any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a so
cloth or a genuine Epson cleaning kit.
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Important:
❏Do not place too much force on the glass surface.
❏Do not use a brush or a hard tool. Any scratches on the glass may aect the scan quality.
❏Do not spray cleaner directly onto the glass surface.
5. Wipe o any stains on the sensors with a cotton swab.
Maintenance
>
Cleaning Inside the Scanner
173
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Important:
Do not use liquid such as a cleaner on a cotton swab.
6. Open the cover, and then remove the separation roller.
See “Replacing the Roller Assembly Kit” for more details.
7. Wipe o any dust or dirt on the separation roller using a genuine Epson cleaning kit or a so, moist cloth.
c
Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
Maintenance
>
Cleaning Inside the Scanner
174
8. Open the cover, and then remove the pickup roller.
See “Replacing the Roller Assembly Kit” for more details.
9. Wipe o any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a so, moist cloth.
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Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
10. Close the scanner cover.
11. Plug in the AC adapter, and then turn on the scanner.
12. Select Scanner Maintenance from the home screen using the
l
or
r
button, and then press the OK button.
13. On the Scanner Maintenance screen, select Roller Cleaning using the
l
or
r
button, and then press the OK
button.
14. Pull the lever to open the scanner cover.
e scanner enters roller cleaning mode.
Maintenance
>
Cleaning Inside the Scanner
175
15. Slowly rotate the rollers at the bottom by pressing
x
button. Wipe the surface of the rollers using a genuine
Epson cleaning kit or a so cloth dampened with water. Repeat this until the rollers are clean.
!
Caution:
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an
injury.
16. Close the scanner cover.
e scanner exits roller cleaning mode.
Related Information
&“Cleaning Kit Codes” on page 26
&“Replacing the Roller Assembly Kit” on page 177
Maintenance
>
Cleaning Inside the Scanner
176
Replacing the Roller Assembly Kit
e roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans
exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your
computer screen, follow the steps below to replace it.
A: pickup roller, B: separation roller
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Pull the lever and open the scanner cover.
Maintenance
>
Replacing the Roller Assembly Kit
177
4. Open the cover of the pickup roller, and then slide and remove it.
5. Pull down the xture of the roller axis, and then slide and remove the installed pickup rollers.
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Important:
Do not pull out the pickup roller forcibly. is could damage the inside of the scanner.
Maintenance
>
Replacing the Roller Assembly Kit
178
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Important:
❏Make sure the pick up cover is closed correctly.
❏Make sure the pickup rollers are installed correctly if the cover is hard to close.
❏Do not install the cover while it is raised.
8. Push the hooks on both ends of the separation roller cover to open the cover.
Maintenance
>
Replacing the Roller Assembly Kit
180
9. Li the le side of the separation roller, and then slide and remove the installed separation rollers.
10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.
11. Close the separation roller cover.
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Important:
If the cover is hard to close, make sure the separation rollers are installed correctly.
12. Close the scanner cover.
13. Plug in the AC adapter, and then turn on the scanner.
14. Reset the scan number on the control panel.
Note:
Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not
disassemble them.
Related Information
&“Roller Assembly Kit Codes” on page 26
Resetting the Number of Scans
Reset the number of scans aer replacing the roller assembly kit.
Maintenance
>
Resetting the Number of Scans
181
1. Select Device Information on the home screen using the
l
r
button, and then press the OK button.
2. Select Number of Scans Aer Replacing Roller using the
l
r
button, and then press the OK button.
3. Press the OK button to reset the number of scans.
Related Information
&“Replacing the Roller Assembly Kit” on page 177
Energy Saving
You can save energy by using sleep mode or auto power o mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any
increase will aect the product’s energy eciency. Consider the environment before making any changes.
1. Select Settings on the home screen using the
l
r
button, and then press the OK button.
2. Select Basic Settings using the
l
r
button, and then press the OK button.
3. Select Sleep Timer or Power O Timer using the
l
r
button, and then press the OK button.
Note:
Available features may vary depending on the location of purchase.
4. Check the settings, and change them if necessary.
5. Press the OK button to set the timer.
Transporting the Scanner
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter.
3. Remove the cables and the devices.
Maintenance
>
Transporting the Scanner
182
4. Close the input tray extension and output tray.
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Important:
Make sure you close the output tray securely; otherwise it may be damaged during transport.
5. Remove the input tray.
6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a
sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
Maintenance
>
Updating Applications and Firmware
183
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Important:
❏Do not turn o the computer or the scanner while updating.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware
Updater.
❏Mac OS
Select Finder > Go > Applications > Epson Soware > EPSON Soware Updater.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
Updating Firmware Using Web Cong
When the scanner can connect to the Internet, you can update the rmware from Web Cong.
1. Access Web Cong and select the Device Management tab > Firmware Update.
2. Click Start, and then follow the on-screen instructions.
e rmware conrmation starts, and the rmware information is displayed if the updated rmware exists.
Note:
You can also update the rmware using Epson Device Admin. You can visually conrm the rmware information on the
device list. It is useful when you want to update multiple devices' rmware. See the Epson Device Admin guide or help for
more details.
Related Information
&“Application for Conguring Scanner Operations (Web Cong)” on page 23
Maintenance
>
Updating Applications and Firmware
>
Updating Firmware Using Web Cong
184
Solving Problems
Scanner Problems.................................................186
Problems when Preparing Network Scanning.............................187
Problems Starting Scanning..........................................188
Paper Feeding Problems............................................ 194
Scanned Image Problems............................................197
Uninstalling and Installing Applications.................................202
Scanner Problems
Checking Error Messages on the Control Panel
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Note:
See the following if an error message is displayed when scanning to a network folder.
“Messages are Displayed on the Control Panel when Scanning to a Network Folder” on page 192
Messages Solutions
Computer not found. For details, see your documentation. ❏Make sure the scanner is connected to your computer
properly.
❏Install Epson Scan 2 and Document Capture Pro/
Document Capture on your computer.
❏Install the latest version of the application.
❏Make sure the AC adapter is securely connected to the
scanner and an electrical outlet.
Check that the electrical outlet is working. Plug another
device into the electrical outlet and check that you can
turn the power on.
❏Check the rewall settings for Epson software.
❏Set the same group for the scanner and the computer.
❏Search for the computer again.
Scanner error. For details, see your documentation. Turn the power o and on again. If the error continues to
occur, contact your local dealer.
RECOVERY MODE The scanner has started in recovery mode because the
rmware update failed. Follow the steps below to try to
update the rmware again.
1. Connect the computer and the scanner with a USB cable.
2. Visit your local Epson website for further instructions.
Related Information
&“Updating Applications and Firmware” on page 183
&“Installing Your Applications” on page 203
The Scanner Does Not Turn On
❏Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Solving Problems
>
Scanner Problems
>
The Scanner Does Not Turn On
186
Forgot Your Administrator's Password
You need help from service personnel. Contact your local dealer.
Problems when Preparing Network Scanning
Hints to Solving Problems
❏Checking the error message
When trouble has occurred, rst check whether there are any messages on the scanner's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Cannot Access Web Cong
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Congure the IP address using the scanner’s
control panel. You can conrm the current setting information from the scanner’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Cong by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏80bit: AES256/AES128/3DES
❏112bit: AES256/AES128/3DES
❏128bit: AES256/AES128
❏192bit: AES256
❏256bit: AES256
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CA-signed Certicate is expired.
Solutions
If there is a problem with the expiration date of the certicate, "e certicate has expired" is displayed
when connecting to Web Cong with SSL/TLS communication (https). If the message appears before its
expiration date, make sure that the scanner's date is congured correctly.
The common name of the certicate and the scanner do not match.
Solutions
If the common name of the certicate and the scanner do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏e scanner's IP address entered to common name for creating a Self-signed Certicate or CSR
❏IP address entered to web browser when running Web Cong
For Self-signed Certicate, update the certicate.
For CA-signed Certicate, take the certicate again for the scanner.
The proxy server setting of local address is not set to web browser.
Solutions
When the scanner is set to use a proxy server, congure the web browser not to connect to the local
address via the proxy server.
❏Windows:
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings >
Proxy server, and then congure not to use the proxy server for LAN (local addresses).
❏Mac OS:
Select System Preferences > Network > Advanced > Proxies, and then register the local address for
Bypass proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Problems Starting Scanning
Cannot Start Scanning from Computer
Make sure the smart device and the scanner are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status (Windows)
Use Epson Scan 2 Utility to check the connection status.
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Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 Utility.
2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner
Settings screen.
If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next.
3. If the scanner is not displayed on the Scanner Settings screen, your scanner is not detected.
Click Add, and then add your scanner on the Add Network Scanner screen.
If you cannot search for the scanner or cannot scan even if the correct scanner is selected, see the related
information.
Related Information
&“Cannot connect to a Network” on page 190
&“e Scanner Cannot Connect by USB” on page 191
&“Cannot Scan Even ough a Connection has been Correctly Established” on page 191
Checking the Connection Status (Mac OS)
Use Epson Scan 2 Utility to check the connection status.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner
Settings screen.
If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next
3. If the scanner is not displayed on the Scanner Settings screen, your scanner is not detected.
Click the icon, and then allow the soware to make changes.
4. Click the icon, and then add your scanner on the Add Network Scanner screen.
If you cannot search for the scanner or cannot scan even if the correct scanner is selected, see the related
information.
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Related Information
&“Cannot connect to a Network” on page 190
&“e Scanner Cannot Connect by USB” on page 191
&“Cannot Scan Even ough a Connection has been Correctly Established” on page 191
Cannot connect to a Network
e problem could be one of the following issues.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The scanner has been connected by Ethernet using devices that support IEEE802.3az
(Energy Ecient Ethernet).
Solutions
When you connect the scanner by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the scanner is connected and disconnected again and again.
❏Cannot connect to the scanner.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the scanner and then connect.
1. Remove the Ethernet cable connected to the computer and the scanner.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the scanner with an Ethernet cable directly.
4. On the scanner, check the network settings.
Select Settings > Network Status > IP Address.
5. Check the scanner's IP address.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the scanner's IP address.
“Running Web Cong on a Web Browser” on page 23
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
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9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the scanner.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the scanner.
If the problem still occurs, devices other than the scanner may be causing the problem.
The scanner is o.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops ashing indicating that the scanner is ready to scan.
The Scanner Cannot Connect by USB
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the scanner and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the scanner directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
The scanner is o.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops ashing indicating that the scanner is ready to scan.
Cannot Scan Even Though a Connection has been Correctly Established
Required applications are not installed on your computer.
Solutions
Make sure the following applications are installed:
❏Document Capture Pro (Windows) or Document Capture (Mac OS)
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❏Epson Scan 2
If the applications are not installed, install them again.
&“Installing Your Applications” on page 203
Job is not assigned to the scanner button.
Solutions
Check that the job is correctly assigned to the scanner button in Document Capture Pro (Windows) or
Document Capture (Mac OS).
If you are using any TWAIN-compliant programs, the correct scanner is not selected as the
source setting. (Windows)
Solutions
Make sure that you select the correct scanner from your programs list.
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel when Scanning to a Network
Folder
When error messages are displayed on the control panel, check the message itself or the following list to solve the
problems.
Messages Solutions
DNS error. Check DNS settings. Cannnot connect to the computer. Check the following.
❏Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏If the IP address of the computer is static and is set manually, change the
computer name in the network path to the IP address.
Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN
❏Make sure that the computer is turned on and does not sleep. If the computer
sleeps, you cannot save scanned images to the shared folder.
❏Temporarily disable the computer's Firewall and security software. If this clears
the error, check the settings in the security software.
❏If Public network is selected as the network place, you cannot save the
scanned images to the shared folder. Set the forward settings for each port.
❏If you are using a laptop computer and the IP address is set as DHCP, the IP
address may change when reconnecting to the network. Obtain the IP address
again.
❏Make sure the DNS setting is correct. Contact your network administrator
about the DNS settings.
❏The computer name and the IP address may dier when the management
table of the DNS server is not updated. Contact your DNS server administrator.
Authentication error. Check the
location, user name and password.
Make sure the user name and the password are correct on the computer and the
contacts on the scanner. Also, make sure that the password has not expired.
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Messages Solutions
Communication error. Check the
network connection.
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
The le name is already in use. Change the le name settings. Otherwise, move or delete the les, or change the
le name on the shared folder.
Scanned les are too large. Only XX
pages have been sent.
There is not enough disk space on the computer. Increase the free space on the
computer.
Checking the Point where the Error Occurred
When saving scanned images to the shared folder, saving process proceeds as following. You can then check the
point where the error occurred.
Items Operation Error Messages
Connecting Connect to the computer from the scanner. DNS error. Check DNS settings.
Logging on to the
computer
Log on to the computer with the user name and
the password.
Authentication error. Check the location,
user name and password.
Checking the folder to
save
Check the network path of the shared folder. Communication error. Check the
network connection.
Checking the le name Check if there is a le with the same name as the
le you want to save in the folder.
The le name is already in use.
Writing the le Write a new le. Scanned les are too large. Only XX
pages have been sent.
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Check the following points.
❏Make sure the DNS setting is correct.
❏Make sure each DNS setting is correct when checking the Web Cong.
❏Make sure the DNS domain name is correct.
Cannot Send Scanned Images to an Email
❏Make sure that the entered email address is working.
❏Make sure that the email server settings are correct.
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❏Contact the email server administrator to make sure the server is running.
Related Information
&“Checking a Mail Server Connection” on page 63
Paper Feeding Problems
Multiple Originals Are Fed (Double Feed)
Check the following when a double feed occurs.
❏When originals are jammed inside the scanner, open the scanner cover and remove the originals, and then close
the scanner cover.
❏Check the scanned image, and then scan the originals again if necessary.
If multiple originals are fed frequently, try the following.
❏If you load unsupported originals, the scanner may feed multiple originals at a time.
❏Clean the rollers inside the scanner.
❏Reduce the number of originals being placed at a time.
❏Select Slow on the control panel to slow down the scanning speed.
Select Settings from the home screen > Scanner Settings > Slow, and then set it to On.
❏Use Automatic Feeding Mode, and scan originals one by one.
When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed
Settings button on the Scan Settings screen.
Related Information
&“Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)” on page 124
&“Cleaning Inside the Scanner” on page 172
&“Removing Jammed Originals from the Scanner” on page 194
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
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2. Pull the lever and open the scanner cover.
3. Carefully remove any originals remaining inside the scanner.
4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the
direction of the arrow.
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c
Important:
Make sure there is no paper inside the scanner.
5. Close the scanner cover.
Related Information
&“Multiple Originals Are Fed (Double Feed)” on page 194
&“Paper Protection Does not Work Correctly” on page 196
The Original Jams in the Scanner Frequently
If the original jams in the scanner frequently, try the following.
❏Select Slow on the control panel to slow down the scanning speed.
Select Settings from the home screen > Scanner Settings > Slow, and then set it to On.
❏Clean the rollers inside the scanner.
❏If the ejected originals get stuck in the output tray, store the output tray and do not use it.
Related Information
&“Cleaning Inside the Scanner” on page 172
&“Multiple Originals Are Fed (Double Feed)” on page 194
&“Paper Protection Does not Work Correctly” on page 196
Paper Protection Does not Work Correctly
Depending on the original and the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏When misdetection occurs frequently, lower the level of this feature.
❏If your original is damaged, check that this feature is enabled. If it is already enabled, increase the level of
protection for the feature.
Related Information
&“Scanner Settings” on page 167
&“Removing Jammed Originals from the Scanner” on page 194
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
&“Cleaning Inside the Scanner” on page 172
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Scanning Speed Slows Down when Scanning Continuously
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from
overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover
even if the power is o.
Scanning Takes a Long Time
❏e scanning speed may slow down depending on the scanning conditions, such as high resolution, image
adjustment features, le format, and so on.
❏Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
C:\Users\(user name)\AppData\Local\Temp
Scanned Image Problems
Straight Lines Appear when Scanning from ADF
❏Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏Remove any trash or dirt that adheres to the original.
❏Using Detect Glass Dirt feature, alert message appears when dirt is detected on the scanner glass.
Select Settings on the home screen > Scanner Settings > Detect Glass Dirt, and then select On-Low or On-
High.
When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a
so cloth.
Note:
❏Depending on the dirt, it may not be detected correctly.
❏If the detection does not work correctly, change the setting.
Select On-High if the dirt is not detected. Select On-Low or O if the alert is displayed by a misdetection.
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Related Information
&“Cleaning Inside the Scanner” on page 172
Glass Dirt Alert Does Not Disappear
If the glass dirt alert screen appears aer cleaning the inside of the scanner, check the glass surface again. If there
are scratches on the glass, they will be detected as a glass dirt.
Glass part will be required to replace. Contact your local dealer to repair.
Colors Are Uneven in the Scanned Image
If the scanner is subject to strong light such as direct sunlight, the sensor inside the scanner misdetects the light
and colors in the scanned image become uneven.
❏Change the orientation of the scanner so that no strong light is falling on the front of the scanner.
❏Move the scanner to a location where it will not be subjected to strong light.
Expanding or Contracting the Scanned Image
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments
feature in Epson Scan 2 Utility. is feature is only available for Windows.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. Select the Adjustments tab.
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.
4. Click Set to apply the settings to the scanner.
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Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏When Auto, Color, or Grayscale is selected as the Image Type:
❏Check that Remove Background is selected in the Epson Scan 2 window. When you are using Document
Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings
screen.
Click the Advanced Settings tab > Remove Background.
❏Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text
Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
❏When Black & White is selected as the Image Type:
Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a
lower level for Edge Enhancement or a higher level for Noise Reduction Level.
Scanned Image or Text is Blurred
You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image
quality.
❏Change the resolution, and then scan again.
Set the appropriate resolution for the purpose of your scanned image.
❏Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
❏When Black & White is selected as the Image Type:
Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try
setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.
❏If you are scanning in JPEG format, try changing the compression level.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Option on the Save Settings screen,
and then change the image quality for JPEG.
Epson Scan 2: Click Image Format > Options, and then change the Image Quality.
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
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Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏Check that Descreening is selected in the Epson Scan 2 window. When you are using Document Capture Pro,
you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Click the Advanced Settings tab > Descreening.
❏Change the resolution, and then scan again.
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
Depending on the original, the edge of the original may not scanned when automatically detecting the size of the
original.
❏Adjust Crop Margins for Size "Auto" in the Epson Scan 2 window. When you are using Document Capture
Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Click the Main Settings tab > Document Size > Settings. On the Document Size Settings screen, adjust Crop
Margins for Size "Auto".
❏Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note:
If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you
are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings
screen.
Click the Main Settings tab > Document Size, and then select Customize.
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Character is not Recognized Correctly
Check the following to increase the recognition rate of OCR (Optical Character Recognition).
❏Check that the original is placed straight.
❏Use an original with clear text. Text recognition may decline for the following types of originals.
❏Originals that have been copied a number of times
❏Originals received by fax (at low resolutions)
❏Originals on which the letter spacing or line spacing is too small
❏Originals with ruled lines or underlining over the text
❏Originals with hand-written text
❏Originals with creases or wrinkles
❏Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as
possible.
❏When saving to Microso® Oce or Searchable PDF les, check that the correct languages are selected.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the application settings by using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2).
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Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2. Disconnect the scanner from your computer.
3. Open the Control Panel:
❏Windows 10
Right-click the start button or press and hold it, and then select Control Panel.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel.
❏Windows 7
Click the start button and select Control Panel.
4. Select Uninstall a program in Programs.
5. Select the application you want to uninstall.
6. Click Uninstall/Change or Uninstall.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS
Note:
Make sure you installed EPSON Soware Updater.
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner from your computer.
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3. To uninstall the scanner driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
Note:
❏Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing scanner driver (Epson Scan 2), disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
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Connecting to a Scanner that has been Connected to
the Network
When the scanner has already been connected to the network, you can connect a computer or a smart device to the
scanner over the network.
Using a Network Scanner from a Second Computer
We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Scanner
Follow the on-screen instructions until the following screen is displayed, select the scanner name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Connecting to a Scanner that has been Connected
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205
Re-setting the Network Connection
is section explains how to make the network connection settings and change the connection method when
replacing the computer.
When Changing the Computer
When changing the computer, make connection settings between the computer and the scanner.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the scanner have been
connected.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions. On the Select Your Operation screen, select Set up Scanner connection again
(for new network router or changing USB to network, etc.) , and then click Next.
Select Connect via wired LAN (Ethernet), and then click Next.
Follow the on-screen instructions to nish setup.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
…
206
Checking the Network Connection Status
You can check the network connection status in the following way.
Checking the Network Connection Status from the Control Panel
You can check the network connection status using the network icon or the network information on the scanner’s
control panel.
Checking the Network Connection Status using the Network Icon
You can check the network connection status using the network icon on the scanner's home screen.
Checking the Network of the Computer (Windows only)
By using the command prompt, check the connection status of the computer and the connection path to the
scanner. is will lead you to solve the problems.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
207
❏ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏Format : ipcong /all
❏Examples :
❏pathping command
You can conrm the list of routers passing through the destination host and the routing of communication.
❏Format : pathping xxx.xxx.xxx.xxx
❏Examples : pathping 192.0.2.222
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
208
Administrator Information
Connect the Scanner to the Network Manually............................210
Introduction of Product Security Features............................... 212
Administrator Settings..............................................212
Disabling the External Interface.......................................217
Monitoring a Remote Scanner........................................217
Backing Up the Settings.............................................219
Advanced Security Settings..........................................220
Connect the Scanner to the Network Manually
You can connect a wired LAN with a static IP address by using the installer on the soware disc supplied.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
LAN connection
information
❏IP address
❏Subnet mask
❏Default gateway
Decide the IP address to assign to the scanner.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
DNS server information ❏IP address for
primary DNS
❏IP address for
secondary DNS
These are required when specifying DNS servers. The secondary DNS
is set when the system has a redundant conguration and there is a
secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the scanner directly accesses to the internet.
For the following functions, the scanner directly connects to the
internet .
❏Epson Connect Services
❏Cloud services of other companies
❏Firmware updating
❏Sending scanned images to SharePoint(WebDAV)
Port number
information
❏Port number to
release
Check the port number used by the scanner and computer, then
release the port that is blocked by a rewall, if necessary.
See the following for the port number used by the scanner.
“Using Port for the Scanner” on page 251
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the scanner (host) manually.
Administrator Information
>
Connect the Scanner to the Network Manually
>
Before Making Network Conn
…
210
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e IP address does not change even when the device is turned o, so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the scanner, server, etc. that many computers access. Also, when using security
features such as IPsec / IP ltering, assign a xed IP address so that the IP address does not change.
Automatic assignment by using DHCP function (dynamic IP address):
Assign the IP address automatically to the scanner (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the scanner performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party. is process is called name
resolution.
erefore, the devices such as computers and scanners can communicate using the IP address.
Name resolution is necessary for the scanner to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
When you assign the scanner's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, scanner, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, scanner information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the scanner.
Connecting to the Network Using a Static IP Address
Selecting a static IP address using the soware installer.
Administrator Information
>
Connect the Scanner to the Network Manually
>
Connecting to the Network U
…
211
1. Insert the soware disc into the computer, and then follow the on-screen instructions.
Note:
When the Select Your Operation screen is displayed, select the operation you want to perform. Select Set up Scanner
connection again (for new network router or changing USB to network, etc.) and click Next.
2. On the Select Your Connection Method screen, select Advanced conguration, enter the static IP address,
and then follow the on-screen instructions.
Introduction of Product Security Features
is section introduces the security function of the Epson Devices.
Feature name Feature type What to set What to prevent
Setup for the
administrator
password
Locks the system settings,
such as connection setup for
network or USB.
An administrator sets a
password to the device.
You can set or change from
both Web Cong and the
scanner's control panel.
Prevent from illegally reading
and changing the
information stored in the
device such as ID, password,
network settings, and so on.
Also, reduce a wide range of
security risks such as leakage
of information for the
network environment or
security policy.
Setup for external
interface
Controls the interface that
connects to the device.
Enable or disable USB
connection with the
computer.
USB connection of computer:
Prevents unauthorized use of
the device by prohibiting
scanning without going
through the network.
Related Information
&“Conguring the Administrator Password” on page 212
&“Disabling the External Interface” on page 217
Administrator Settings
Conguring the Administrator Password
When you set the administrator password, you can prevent the users from changing system management settings.
You can set and change the administrator password using either Web Cong, the scanner's control panel, or Epson
Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Related Information
&“Running Web Cong on a Web Browser” on page 23
&“Soware for Managing Devices on the Network (Epson Device Admin)” on page 25
Administrator Information
>
Administrator Settings
>
Conguring the Administrator Password
212
Conguring the Administrator Password from the Control Panel
You can set the administrator password from the scanner's control panel.
1. Select Settings on the scanner's control panel.
2. Select System Administration > Admin Settings.
3. Select Admin Password > Register.
4. Enter the new password.
5. Enter the password again.
Note:
You can change or delete the administrator password when you select Change or Reset on the Admin Password screen and
enter the administrator password.
Conguring the Administrator Password from a Computer
You can set the administrator password using Web Cong.
1. Access Web Cong and select the Product Security tab > Change Administrator Password.
2. Enter a password to New Password and Conrm New Password. Enter the user name, if necessary.
If you want to change the password to new one, enter a current password.
3. Select OK.
Note:
❏To set or change the locked menu items, click Administrator Login, and then enter the administrator password.
❏To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter
the administrator password.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Controlling the Panel Operation
If you set the administrator password and enable the Lock Setting, you can lock the items related to the scanner's
system settings so that users cannot change them.
Enabling the Lock Setting
Enable the Lock Setting for the scanner where the password is set.
Specify an administrator's password rst.
Administrator Information
>
Administrator Settings
>
Controlling the Panel Operation
213
Enabling the Lock Setting from a Computer
1. Access Web Cong and click the Administrator Login.
2. Enter the user name and password, and then click OK.
3. Select the Device Management tab > Control Panel.
4. On the Panel Lock, select ON.
5. Click OK.
6. Select Settings > Network Status on the scanner's control panel, and then check that the password is required.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Lock Setting Items for Control Panel Menu
is is a list of the Lock Setting items in the menu on the control panel.
Device Information menu Panel Lock
Serial Number -
Current Version -
Total Number of Scans -
Number of 1-Sided Scans -
Number of 2-Sided Scans -
Number of Scans of Carrier Sheet -
Number of Scans After Replacing Roller ✓
Number of Scans After Regular Cleaning ✓
Scanner Maintenance menu Panel Lock
Roller Cleaning -
Roller Replacement -
Reset Counter ✓
How to Replace -
Regular Cleaning -
Reset Counter ✓
How to Clean -
Glass Cleaning -
Administrator Information
>
Administrator Settings
>
Controlling the Panel Operation
214
Settings menu Panel Lock
Basic Settings -
LCD Brightness -
Sleep Timer ✓
Power O Timer ✓
Date/Time Settings ✓
Keyboard -
Language ✓
Start-up Screen ✓
Operation Time Out ✓
PC Connection via USB ✓
Direct power on ✓
Scanner Settings -
Slow -
DFDS Function -
Double Feed Stop Timing ✓
Paper Protection ✓
Detect Glass Dirt ✓
Ultrasonic Double Feed Detection ✓
Automatic Feeding Mode Timeout ✓
Document Capture Pro ✓
Operation Mode ✓
System Administration ✓
Admin Settings ✓
Password Encryption ✓
Customer Research ✓
Restore ✓
WSD Settings ✓
Roller Replacement Alert Setting ✓
Count Alert Setting ✓
Regular Cleaning Alert Settings ✓
Administrator Information
>
Administrator Settings
>
Controlling the Panel Operation
215
Settings menu Panel Lock
Warning Alert Setting ✓
Count Alert Setting ✓
Network Status ✓
Connection ✓
Device Name ✓
IP Address ✓
Subnet Mask ✓
Default Gateway ✓
MAC Address ✓
✓ = To be locked.
- = Not to be locked.
Logging on to the Scanner as an Administrator
If the administrator password is set to the scanner, you need to log on as an administrator to operate the locked
menu items on Web Cong.
Enter the password to operate the locked menu items on the control panel.
Logging on to the Scanner from a Computer
When you log in to Web Cong as an administrator, you can operate items that are set in the Lock Setting.
1. Enter the scanner's IP address into a browser to run Web Cong.
2. Click Administrator Login.
3. Enter the user name and administrator password in User Name and Current password.
4. Click OK.
e locked items and Administrator Logout are displayed when being authenticated.
Click Administrator Logout to log o.
Note:
When you select ON for the Device Management tab > Control Panel > Operation Timeout, you log o automatically
aer a specic length of time if there is no activity on the control panel.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Administrator Information
>
Administrator Settings
>
Logging on to the Scanner as an Administrator
216
Disabling the External Interface
You can disable the interface that is used to connect the device to the scanner. Make the restriction settings to
restrict scanning other than via network.
Note:
You can also make the restriction settings on the scanner's control panel.
PC Connection via USB : Settings > Basic Settings > PC Connection via USB
1. Access Web Cong and select the Product Security tab > External Interface.
2. Select Disable on the functions you want to set.
Select Enable when you want to cancel controlling.
PC Connection via USB
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable.
3. Click OK.
4. Check that the disabled port cannot be used.
PC Connection via USB
If the driver was installed on the computer
Connect the scanner to the computer using a USB cable, and then conrm that the scanner does not scan.
If the driver was not installed on the computer
Windows:
Open the device manager and keep it, connect the scanner to the computer using a USB cable, and then
conrm that the device manager's display contents stays unchanged.
Mac OS:
Connect the scanner to the computer using a USB cable, and then conrm that you cannot add the scanner
from Printers & Scanners.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Monitoring a Remote Scanner
Checking Information for a Remote Scanner
You can check the following information of the operating scanner from Status by using Web Cong.
❏Product Status
Check the status, cloud service, product number, MAC address, etc.
❏Network Status
Check the information of the network connection status, IP address, DNS server, etc.
Administrator Information
>
Monitoring a Remote Scanner
>
Checking Information for a Remote Scanner
217
❏Usage Status
Check the rst day of scanning, scanning count, etc.
Receiving Email Notications When Events Occur
About Email Notications
is is the notication function that, when events such as scanning stop and scanner error occur, send the email to
the specied address.
You can register up to ve destinations and set the notication settings for each destination.
To use this function, you need to set up the mail server before setting up notications.
Related Information
&“Conguring a Mail Server” on page 62
Conguring Email Notication
Congure email notication by using Web Cong.
1. Access Web Cong and select the Device Management tab > Email Notication.
2. Set the subject of email notication.
Select the contents displayed on the subject from the two pull-down menus.
❏e selected contents are displayed next to Subject.
❏e same contents cannot be set on le and right.
❏When the number of characters in Location exceeds 32 bytes, characters exceeding 32 bytes are omitted.
3. Enter the email address for sending the notication email.
Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
4. Select the language for the email notications.
5. Select the check box on the event for which you want to receive a notication.
e number of Notication Settings is linked to the destination number of Email Address Settings.
Example :
If you want to send a notication to the email address set for number 1 in Email Address Settings when the
admin password is changed, select the check box for column 1 on the line Administrator password changed.
6. Click OK.
Conrm that an email notication will be sent by causing an event.
Example : e administrator password has been changed.
Administrator Information
>
Monitoring a Remote Scanner
>
Receiving Email Notications When Events Occur
218
Related Information
&“Running Web Cong on a Web Browser” on page 23
Items for Email Notication
Items Settings and Explanation
Administrator password changed Notice when administrator password has been changed.
Scanner error Notice when the scanner error has occurred.
Backing Up the Settings
You can export the setting value set from Web Cong to the le. You can use it for backing up the contacts, setting
values, replacing the scanner, etc.
e exported le cannot be edited because it is exported as a binary le.
Export the settings
Export the setting for the scanner.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
2. Select the settings that you want to export.
Select the settings you want to export. If you select the parent category, subcategories are also selected.
However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so
on) cannot be selected.
3. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4. Click Export.
c
Important:
If you want to export the scanner’s network settings such as the device name and IPv6 address, select Enable to
select the individual settings of device and select more items. Only use the selected values for the replacement
scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Import the settings
Import the exported Web Cong le to the scanner.
Administrator Information
>
Backing Up the Settings
>
Import the settings
219
c
Important:
When importing values that include individual information such as a scanner name or IP address, make sure the
same IP address does not exist on the same network.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Import.
2. Select the exported le, and then enter the encrypted password.
3. Click Next.
4. Select the settings that you want to import, and then click Next.
5. Click OK.
e settings are applied to the scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Advanced Security Settings
is section explains advanced security features.
Security Settings and Prevention of Danger
When a scanner is connected to a network, you can access it from a remote location. In addition, many people can
share the scanner, which is helpful in improving operational eciency and convenience. However, risks such as
illegal access, illegal use, and tampering with data are increased. If you use the scanner in an environment where
you can access the Internet, the risks are even higher.
For scanners that do not have access protection from the outside, it will be possible to read the contacts that are
stored in the scanner from the Internet.
In order to avoid this risk, Epson scanners have a variety of security technologies.
Set the scanner as necessary according to the environmental conditions that have been built with the customer's
environment information.
Name Feature type What to set What to prevent
Control of protocol Controls the protocols and
services to be used for
communication between
scanners and computers, and
it enables and disables
features.
A protocol or service that is
applied to features allowed or
prohibited separately.
Reducing security risks that
may occur through
unintended use by
preventing users from using
unnecessary functions.
Administrator Information
>
Advanced Security Settings
>
Security Settings and Prevention of Danger
220
Name Feature type What to set What to prevent
SSL/TLS
communications
The communication content
is encrypted with SSL/TLS
communications when
accessing to the Epson server
on the Internet from the
scanner, such as
communicating to the
computer via web browser
and updating rmware.
Obtain a CA-signed
certicate, and then import it
to the scanner.
Clearing an identication of
the scanner by the CA-signed
certication prevents
impersonation and
unauthorized access. In
addition, communication
contents of SSL/TLS are
protected, and it prevents the
leakage of contents for
scanning data and setup
information.
IPsec/IP ltering You can set to allow severing
and cutting o of data that is
from a certain client or is a
particular type. Since IPsec
protects the data by IP packet
unit (encryption and
authentication), you can
safely communicate
unsecured protocol.
Create a basic policy and
individual policy to set the
client or type of data that can
access the scanner.
Protect unauthorized access,
and tampering and
interception of
communication data to the
scanner.
IEEE802.1X Only allows authenticated
users to connect to the
network. Allows only a
permitted user to use the
scanner.
Authentication setting to the
RADIUS server
(authentication sever).
Protect unauthorized access
and use to the scanner.
Related Information
&“Controlling Using Protocols” on page 221
&“Using a Digital Certicate” on page 224
&“SSL/TLS Communication with the Scanner” on page 229
&“Encrypted Communication Using IPsec/IP Filtering” on page 231
&“Connecting the Scanner to an IEEE802.1X Network” on page 241
Security Feature Settings
When setting IPsec/IP ltering or IEEE802.1X, it is recommended that you access Web Cong using SSL/TLS to
communicate settings information in order to reduce security risks such as tampering or interception.
Make sure you congure the administrator password before setting IPsec/IP ltering or IEEE802.1X.
Controlling Using Protocols
You can scan using a variety of pathways and protocols.
You can lower unintended security risks by restricting scanning from specic pathways or by controlling the
available functions.
Administrator Information
>
Advanced Security Settings
>
Controlling Using Protocols
221
Controlling protocols
Congure the protocol settings supported by the scanner.
1. Access Web Cong and then select the Network Security tab > Protocol.
2. Congure each item.
3. Click Next.
4. Click OK.
e settings are applied to the scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Protocols you can Enable or Disable
Protocol Description
Bonjour Settings You can specify whether to use Bonjour. Bonjour is used to search for devices, scan, and so on.
SLP Settings You can enable or disable the SLP function. SLP is used for push scanning and network
searching in EpsonNet Cong.
WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices,
and scan from the WSD port.
LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the
Windows network map.
LLMNR Settings You can enable or disable the LLMNR function. When this is enabled, you can use name
resolution without NetBIOS even if you cannot use DNS.
SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices,
monitoring, and so on.
SNMPv3 Settings You can specify whether or not to enable SNMPv3. This is used to set up encrypted devices,
monitoring, etc.
Protocol Setting Items
Bonjour Settings
Items Setting value and Description
Use Bonjour Select this to search for or use devices through Bonjour.
Bonjour Name Displays the Bonjour name.
Bonjour Service Name Displays the Bonjour service name.
Location Displays the Bonjour location name.
Administrator Information
>
Advanced Security Settings
>
Controlling Using Protocols
222
Items Setting value and Description
Wide-Area Bonjour Set whether to use Wide-Area Bonjour.
SLP Settings
Items Setting value and Description
Enable SLP Select this to enable the SLP function.
This is used such as network searching in EpsonNet Cong.
WSD Settings
Items Setting value and Description
Enable WSD Select this to enable adding devices using WSD and scan
from the WSD port.
Scanning Timeout (sec) Enter the communication timeout value for WSD scanning
between 3 to 3,600 seconds.
Device Name Displays the WSD device name.
Location Displays the WSD location name.
LLTD Settings
Items Setting value and Description
Enable LLTD Select this to enable LLTD. The scanner is displayed in the
Windows network map.
Device Name Displays the LLTD device name.
LLMNR Settings
Items Setting value and Description
Enable LLMNR Select this to enable LLMNR. You can use name resolution
without NetBIOS even if you cannot use DNS.
SNMPv1/v2c Settings
Items Setting value and Description
Enable SNMPv1/v2c Select to enable SNMPv1/v2c.
Access Authority Set the access authority when SNMPv1/v2c is enabled. Se-
lect Read Only or Read/Write.
Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
SNMPv3 Settings
Administrator Information
>
Advanced Security Settings
>
Controlling Using Protocols
223
Items Setting value and Description
Enable SNMPv3 SNMPv3 is enabled when the box is checked.
User Name Enter between 1 and 32 characters using 1 byte characters.
Authentication Settings
Algorithm Select an algorithm for an authentication for SNMPv3.
Password Enter the password for an authentication for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Encryption Settings
Algorithm Select an algorithm for an encryption for SNMPv3.
Password Enter the password for an encryption for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Context Name Enter within 32 characters or less in Unicode (UTF-8). If you
do not specify this, leave it blank. The number of characters
that can be entered varies depending on the language.
Using a Digital Certicate
About Digital Certication
❏CA-signed Certicate
is is a certicate signed by the CA (Certicate Authority.) You can obtain it to apply to the Certicate
Authority. is certicate certies the existence of the scanner is and used for SSL/TLS communication so that
you can ensure the safety of data communication.
When it is used for SSL/TLS communication, it is used as a server certicate.
When it is set to IPsec/IP Filtering or IEEE802.1x communication, it is used as a client certicate.
❏CA Certicate
is is a certicate that is in chain of the CA-signed Certicate, also called the intermediate CA certicate. It is
used by the web browser to validate the path of the scanner's certicate when accessing the server of the other
party or Web Cong.
For the CA Certicate, set when to validate the path of server certicate accessing from the scanner. For the
scanner, set to certify the path of the CA-signed Certicate for SSL/TLS connection.
You can obtain the CA certicate of the scanner from the Certication Authority where the CA certicate is
issued.
Also, you can obtain the CA certicate used to validate the server of the other party from the Certication
Authority that issued the CA-signed Certicate of the other server.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
224
❏Self-signed Certicate
is is a certicate that the scanner signs and issues itself. It is also called the root certicate. Because the issuer
certies itself, it is not reliable and cannot prevent impersonation.
Use it when making the security setting and performing simple SSL/TLS communication without the CA-
signed Certicate.
If you use this certicate for an SSL/TLS communication, a security alert may be displayed on a web browser
because the certicate is not registered on a web browser. You can use the Self-signed Certicate only for an
SSL/TLS communication.
Related Information
&“Conguring a CA-signed Certicate” on page 225
&“Updating a Self-signed Certicate” on page 228
&“Conguring a CA Certicate” on page 229
Conguring a CA-signed Certicate
Obtaining a CA-signed Certicate
To obtain a CA-signed certicate, create a CSR (Certicate Signing Request) and apply it to certicate authority.
You can create a CSR using Web Cong and a computer.
Follow the steps to create a CSR and obtain a CA-signed certicate using Web Cong. When creating a CSR using
Web Cong, a certicate is the PEM/DER format.
1. Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
Whatever you choose, you can obtain the same certicate and use it in common.
2. Click Generate of CSR.
A CSR creating page is opened.
3. Enter a value for each item.
Note:
Available key length and abbreviations vary by a certicate authority. Create a request according to rules of each
certicate authority.
4. Click OK.
A completion message is displayed.
5. Select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP Filtering > Client
Certicate or IEEE802.1X > Client Certicate.
6. Click one of the download buttons of CSR according to a specied format by each certicate authority to
download a CSR to a computer.
c
Important:
Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certicate.
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
225
7. Send the CSR to a certicate authority and obtain a CA-signed Certicate.
Follow the rules of each certicate authority on sending method and form.
8. Save the issued CA-signed Certicate to a computer connected to the scanner.
Obtaining a CA-signed Certicate is complete when you save a certicate to a destination.
Related Information
&“Running Web Cong on a Web Browser” on page 23
CSR Setting Items
Items Settings and Explanation
Key Length Select a key length for a CSR.
Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a
static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names,
FQDNs by separating them with commas.
The rst element is stored to the common name, and other elements are stored to
the alias eld of the certicate subject.
Example:
Scanner's IP address : 192.0.2.123, Scanner name : EPSONA1B2C3
Common Name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
Organization/ Organizational Unit/
Locality/ State/Province
You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide
distinguished names with commas.
Country Enter a country code in two-digit number specied by ISO-3166.
Sender's Email Address You can enter the sender's email address for the mail server setting. Enter the
same email address as the Sender's Email Address for the Network tab > Email
Server > Basic.
Importing a CA-signed Certicate
Import the obtained CA-signed Certicate to the scanner.
c
Important:
❏Make sure that the scanner’s date and time is set correctly. Certicate may be invalid.
❏If you obtain a certicate using a CSR created from Web Cong, you can import a certicate one time.
1. Access Web Cong and then select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
2. Click Import
A certicate importing page is opened.
Administrator Information
>
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>
Using a Digital Certicate
226
3. Enter a value for each item. Set CA Certicate 1 and CA Certicate 2 when verifying the path of the
certicate on the web browser that accesses the scanner.
Depending on where you create a CSR and the le format of the certicate, required settings may vary. Enter
values to required items according to the following.
❏A certicate of the PEM/DER format obtained from Web Cong
❏Private Key: Do not congure because the scanner contains a private key.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PEM/DER format obtained from a computer
❏Private Key: You need to set.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PKCS#12 format obtained from a computer
❏Private Key: Do not congure.
❏Password: Optional
❏CA Certicate 1/CA Certicate 2: Do not congure.
4. Click OK.
A completion message is displayed.
Note:
Click Conrm to verify the certicate information.
Related Information
&“Running Web Cong on a Web Browser” on page 23
CA-signed Certicate Importing Setting Items
Items Settings and Explanation
Server Certicate or Client Certicate Select a certicate’s format.
For SSL/TLS connection, the Server Certicate is displayed.
For IPsec/IP Filtering or IEEE802.1x, the Client Certicate is displayed.
Private Key If you obtain a certicate of the PEM/DER format by using a CSR created from a
computer, specify a private key le that is match a certicate.
Password If the le format is Certicate with Private Key (PKCS#12), enter the password
for encrypting the private key that is set when you obtain the certicate.
CA Certicate 1 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues a CA-signed Certicate used as server certicate.
Specify a le if you need.
CA Certicate 2 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues CA Certicate 1. Specify a le if you need.
Administrator Information
>
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>
Using a Digital Certicate
227
Deleting a CA-signed Certicate
You can delete an imported certicate when the certicate has expired or when an encrypted connection is no
longer necessary.
c
Important:
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again. In
this case, create a CSR and obtain a certicate again.
1. Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
2. Click Delete.
3. Conrm that you want to delete the certicate in the message displayed.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Updating a Self-signed Certicate
Because the Self-signed Certicate is issued by the scanner, you can update it when it has expired or when the
content described changes.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Click Update.
3. Enter Common Name.
You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and
separating them with commas. e rst parameter is stored to the common name, and the others are stored to
the alias eld for the subject of the certicate.
Example:
Scanner's IP address : 192.0.2.123, Scanner name : EPSONA1B2C3
Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
4. Specify a validity period for the certicate.
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e scanner is updated.
Note:
You can check the certicate information from Network Security tab > SSL/TLS > Certicate > Self-signed Certicate
and click Conrm.
Administrator Information
>
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>
Using a Digital Certicate
228
Related Information
&“Running Web Cong on a Web Browser” on page 23
Conguring a CA Certicate
When you set the CA Certicate, you can validate the path to the CA certicate of the server that the scanner
accesses. is can prevent impersonation.
You can obtain the CA Certicate from the Certication Authority where the CA-signed Certicate is issued.
Importing a CA Certicate
Import the CA Certicate to the scanner.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Import.
3. Specify the CA Certicate you want to import.
4. Click OK.
When importing is complete, you are returned to the CA Certicate screen, and the imported CA Certicate is
displayed.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Deleting a CA Certicate
You can delete the imported CA Certicate.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Delete next to the CA Certicate that you want to delete.
3. Conrm that you want to delete the certicate in the message displayed.
4. Click Reboot Network, and then check that the deleted CA Certicate is not listed on the updated screen.
Related Information
&“Running Web Cong on a Web Browser” on page 23
SSL/TLS Communication with the Scanner
When the server certicate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication
to the scanner, you can encrypt the communication path between computers. Do this if you want to prevent
remote and unauthorized access.
Administrator Information
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>
SSL/TLS Communication with the Scanner
229
Conguring Basic SSL/TLS Settings
If the scanner supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt
communications. You can congure and manage the scanner using Web Cong while ensuring security.
Congure encryption strength and redirect feature.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Basic.
2. Select a value for each item.
❏Encryption Strength
Select the level of encryption strength.
❏Redirect HTTP to HTTPS
Redirect to HTTPS when HTTP is accessed.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Conguring a Server Certicate for the Scanner
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Specify a certicate to use on Server Certicate.
❏Self-signed Certicate
A self-signed certicate has been generated by the scanner. If you do not obtain a CA-signed certicate,
select this.
❏CA-signed Certicate
If you obtain and import a CA-signed certicate in advance, you can specify this.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 23
&“Conguring a CA-signed Certicate” on page 225
&“Conguring a CA Certicate” on page 229
Administrator Information
>
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>
SSL/TLS Communication with the Scanner
230
Encrypted Communication Using IPsec/IP Filtering
About IPsec/IP Filtering
You can lter trac based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining of
the ltering, you can congure the scanner to accept or block specied clients and specied data. Additionally, you
can improve security level by using an IPsec.
Note:
Computers that run Windows Vista or later or Windows Server 2008 or later support IPsec.
Conguring Default Policy
To lter trac, congure the default policy. e default policy applies to every user or group connecting to the
scanner. For more ne-grained control over users and groups of users, congure group policies.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Enter a value for each item.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Default Policy Setting Items
Default Policy
Items Settings and Explanation
IPsec/IP Filtering You can enable or disable an IPsec/IP Filtering feature.
❏Access Control
Congure a control method for trac of IP packets.
Items Settings and Explanation
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
Administrator Information
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❏IKE Version
Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is
connected to.
❏IKEv1
e following items are displayed when you select IKEv1 for IKE Version.
Items Settings and Explanation
Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in advance.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared key
between 1 and 127 characters.
Conrm Pre-Shared Key Enter the key you congured for conrmation.
❏IKEv2
e following items are displayed when you select IKEv2 for IKE Version.
Items Settings and Explanation
Local Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in
advance.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the scanner.
ID Enter the scanner's ID that matches the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
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Items Settings and Explanation
Remote Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in
advance.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the device that you want to authenticate.
ID Enter the scanner's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
❏Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
Items Settings and Explanation
Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are
encrypted.
Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this
option. The header and data of the IP packets are encrypted.
Remote Gateway(Tunnel Mode): If you select Tunnel Mode for Encapsulation, enter a
gateway address between 1 and 39 characters.
❏Security Protocol
If you select IPsec for Access Control, select an option.
Items Settings and Explanation
ESP Select this to ensure the integrity of an authentication and data, and encrypt data.
AH Select this to ensure the integrity of an authentication and data. Even if encrypting data is
prohibited, you can use IPsec.
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233
❏Algorithm Settings
It is recommended that you select Any for all settings or select an item other than Any for each setting. If you
select Any for some of the settings and select an item other than Any for the other settings, the device may not
communicate depending on the other device that you want to authenticate.
Items Settings and Explanation
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the encryption algorithm for AH.
This is available when AH is selected for Security Protocol.
Conguring Group Policy
A group policy is one or more rules applied to a user or user group. e scanner controls IP packets that match
with congured policies. IP packets are authenticated in the order of a group policy 1 to 10 then a default policy.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Click a numbered tab you want to congure.
3. Enter a value for each item.
4. Click Next.
A conrmation message is displayed.
5. Click OK.
e scanner is updated.
Group Policy Setting Items
Items Settings and Explanation
Enable this Group Policy You can enable or disable a group policy.
Access Control
Congure a control method for trac of IP packets.
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Items Settings and Explanation
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
Local Address (Scanner)
Select an IPv4 address or IPv6 address that matches your network environment. If an IP address is assigned
automatically, you can select Use auto-obtained IPv4 address.
Note:
If an IPv6 address is assigned automatically, the connection may be unavailable. Congure a static IPv6 address.
Remote Address(Host)
Enter a device's IP address to control access. e IP address must be 43 characters or less. If you do not enter an IP
address, all addresses are controlled.
Note:
If an IP address is assigned automatically (e.g. assigned by DHCP), the connection may be unavailable. Congure a static IP
address.
Method of Choosing Port
Select a method to specify ports.
❏Service Name
If you select Service Name for Method of Choosing Port, select an option.
❏Transport Protocol
If you select Port Number for Method of Choosing Port, you need to congure an encapsulation mode.
Items Settings and Explanation
Any Protocol Select this to control all protocol types.
TCP Select this to control data for unicast.
UDP Select this to control data for broadcast and multicast.
ICMPv4 Select this to control ping command.
❏Local Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport
Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port
numbers at the maximum.
Example: 20,80,119,5220
If you do not enter a port number, all ports are controlled.
❏Remote Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport
Protocol, enter port numbers to control sending packets, separating them with commas. You can enter 10 port
numbers at the maximum.
Example: 25,80,143,5220
If you do not enter a port number, all ports are controlled.
Administrator Information
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IKE Version
Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected
to.
❏IKEv1
e following items are displayed when you select IKEv1 for IKE Version.
Items Settings and Explanation
Authentication Method If you select IPsec for Access Control, select an option. Used certicate is common with a
default policy.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared key
between 1 and 127 characters.
Conrm Pre-Shared Key Enter the key you congured for conrmation.
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❏IKEv2
e following items are displayed when you select IKEv2 for IKE Version.
Items Settings and Explanation
Local Authentication Method If you select IPsec for Access Control, select an option. Used certicate is
common with a default policy.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the scanner.
ID Enter the scanner's ID that matches the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
Remote Authentication Method If you select IPsec for Access Control, select an option. Used certicate is
common with a default policy.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the device that you want to authenticate.
ID Enter the scanner's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
Administrator Information
>
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>
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237
Items Settings and Explanation
Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are
encrypted.
Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this
option. The header and data of the IP packets are encrypted.
Remote Gateway(Tunnel Mode): If you select Tunnel Mode for Encapsulation, enter a
gateway address between 1 and 39 characters.
Security Protocol
If you select IPsec for Access Control, select an option.
Items Settings and Explanation
ESP Select this to ensure the integrity of an authentication and data, and encrypt data.
AH Select this to ensure the integrity of an authentication and data. Even if encrypting data is
prohibited, you can use IPsec.
Algorithm Settings
It is recommended that you select Any for all settings or select an item other than Any for each setting. If you
select Any for some of the settings and select an item other than Any for the other settings, the device may not
communicate depending on the other device that you want to authenticate.
Items Settings and Explanation
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the encryption algorithm for AH.
This is available when AH is selected for Security Protocol.
Combination of Local Address (Scanner) and Remote Address(Host) on Group Policy
Setting of Local Address (Scanner)
IPv4 IPv6* Any addresses*
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>
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Setting of Remote
Address(Host)
IPv4* ✓–✓
IPv6** – ✓✓
Blank ✓✓✓
*1If IPsec is selected for Access Control, you cannot specify in a prex length.
*2If IPsec is selected for Access Control, you can select a link-local address (fe80::) but group policy will be disabled.
*3Except IPv6 link local addresses.
Related Information
&“Running Web Cong on a Web Browser” on page 23
References of Service Name on Group Policy
Note:
Unavailable services are displayed but cannot be selected.
Service Name Protocol type Local port
number
Remote port
number
Features controlled
Any – – – All services
ENPC UDP 3289 Any port Searching for a scanner from
applications such as Epson Device
Admin and the a scanner driver
SNMP UDP 161 Any port Acquiring and conguring of MIB from
applications such as Epson Device
Admin and the Epson scanner driver
WSD TCP Any port 5357 Controlling WSD
WS-Discovery UDP 3702 Any port Searching for a scanner from WSD
Network Scan TCP 1865 Any port Forwarding scan data from Document
Capture Pro
Network Push
Scan Discovery
UDP 2968 Any port Searching for a computer from scanner
Network Push
Scan
TCP Any port 2968 Acquiring job information of push
scanning from Document Capture Pro
HTTP (Local) TCP 80 Any port HTTP(S) server (forwarding data of
Web Cong and WSD)
HTTPS (Local) TCP 443 Any port
HTTP (Remote) TCP Any port 80 HTTP(S) client (rmware updating and
root certicate updating)
HTTPS (Remote) TCP Any port 443
Administrator Information
>
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>
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Conguration Examples of IPsec/IP Filtering
Receiving IPsec packets only
is example is to congure a default policy only.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control: IPsec
❏Authentication Method: Pre-Shared Key
❏Pre-Shared Key: Enter up to 127 characters.
Group Policy: Do not congure.
Receiving scanning data and scanner settings
is example allows communications of scanning data and scanner conguration from specied services.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control: Refuse Access
Group Policy:
❏Enable this Group Policy: Check the box.
❏Access Control: Permit Access
❏Remote Address(Host): IP address of a client
❏Method of Choosing Port: Service Name
❏Service Name: Check the box of ENPC, SNMP, HTTP (Local), HTTPS (Local) and Network Scan.
Receiving access from a specied IP address only
is example allows a specied IP address to access the scanner.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control:Refuse Access
Group Policy:
❏Enable this Group Policy: Check the box.
❏Access Control: Permit Access
❏Remote Address(Host): IP address of an administrator’s client
Note:
Regardless of policy conguration, the client will be able to access and congure the scanner.
Administrator Information
>
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>
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Conguring a Certicate for IPsec/IP Filtering
Congure the Client Certicate for IPsec/IP Filtering. When you set it, you can use the certicate as an
authentication method for IPsec/IP Filtering. If you want to congure the certication authority, go to CA
Certicate.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Client Certicate.
2. Import the certicate in Client Certicate.
If you have already imported a certicate published by a Certication Authority, you can copy the certicate
and use it in IPsec/IP Filtering. To copy, select the certicate from Copy From, and then click Copy.
Related Information
&“Running Web Cong on a Web Browser” on page 23
&“Conguring a CA-signed Certicate” on page 225
&“Conguring a CA Certicate” on page 229
Connecting the Scanner to an IEEE802.1X Network
Conguring an IEEE802.1X Network
When you set IEEE802.1X to the scanner, you can use it on the network connected to a RADIUS server, a LAN
switch with authentication function, or an access point.
1. Access Web Cong and then select the Network Security tab > IEEE802.1X > Basic.
2. Enter a value for each item.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 23
IEEE802.1X Network Setting Items
Items Settings and Explanation
IEEE802.1X (Wired LAN) You can enable or disable settings of the page (IEEE802.1X > Basic) for IEEE802.1X (Wired
LAN).
Administrator Information
>
Advanced Security Settings
>
Connecting the Scanner to an IEEE802.1X Network
241
Items Settings and Explanation
EAP Type Select an option for an authentication method between the scanner and a RADIUS server.
EAP-TLS You need to obtain and import a CA-signed certicate.
PEAP-TLS
PEAP/MSCHAPv2 You need to congure a password.
EAP-TTLS
User ID Congure an ID to use for an authentication of a RADIUS server.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Password Congure a password to authenticate the scanner.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters. If you are using a Windows server as a
RADIUS server, you can enter up to 127 characters.
Conrm Password Enter the password you congured for conrmation.
Server ID You can congure a server ID to authenticate with a specied RADIUS server. Authenticator
veries whether a server ID is contained in the subject/subjectAltName eld of a server
certicate that is sent from a RADIUS server or not.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Certicate Validation You can set certicate validation regardless of the authentication method. Import the
certicate in CA Certicate.
Anonymous Name If you select PEAP-TLS or PEAP/MSCHAPv2 for EAP Type, you can congure an anonymous
name instead of a user ID for a phase 1 of a PEAP authentication.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Encryption Strength You can select one of the followings.
High AES256/3DES
Middle AES256/3DES/AES128/RC4
Conguring a Certicate for IEEE802.1X
Congure the Client Certicate for IEEE802.1X. When you set it, you can use EAP-TLS and PEAP-TLS as an
authentication method of IEEE802.1x. If you want to congure the certication authority certicate, go to CA
Certicate.
1. Access Web Cong and then select the Network Security tab > IEEE802.1X > Client Certicate.
2. Enter a certicate in the Client Certicate.
If you have already imported a certicate published by a Certication Authority, you can copy the certicate
and use it in IEEE802.1X. To copy, select the certicate from Copy From, and then click Copy.
Related Information
&“Running Web Cong on a Web Browser” on page 23
Administrator Information
>
Advanced Security Settings
>
Connecting the Scanner to an IEEE802.1X Network
242
Solving Problems for Advanced Security
Restoring the Security Settings
When you establish a highly secure environment such as IPsec/IP Filtering, you may not be able to communicate
with devices because of incorrect settings or trouble with the device or server. In this case, restore the security
settings in order to make settings for the device again or to allow you temporary use.
Disabling the Security Function Using the Control Panel
You can disable IPsec/IP Filtering using Web Cong.
1. Access Web Cong and select the Network Security tab > IPsec/IP Filtering > Basic.
2. Disable the IPsec/IP Filtering.
Problems Using Network Security Features
Forgot a Pre–shared Key
Re-congure a pre-shared key.
To change the key, access Web Cong and select the Network Security tab > IPsec/IP Filtering > Basic > Default
Policy or Group Policy.
When you change the pre-shared key, congure the pre-shared key for computers.
Related Information
&“Running Web Cong on a Web Browser” on page 23
&“Encrypted Communication Using IPsec/IP Filtering” on page 231
Cannot Communicate with IPsec Communication
Specify the algorithm that the scanner or the computer does not support.
e scanner supports the following algorithms. Check the settings of the computer.
Security Methods Algorithms
IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*,
AES-GCM-256*, 3DES
IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH
Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH
Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH
Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
243
Security Methods Algorithms
ESP encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128, AES-GCM-192,
AES-GCM-256, 3DES
ESP authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
AH authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
*available for IKEv2 only
Related Information
&“Encrypted Communication Using IPsec/IP Filtering” on page 231
Cannot Communicate Suddenly
The IP address of the scanner has been changed or cannot be used.
When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed. Disable IPsec using the scanner's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the scanner's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Local Address (Scanner)) may not be found.
Use a static IP address.
The IP address of the computer has been changed or cannot be used.
When the IP address registered to the remote address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed.
Disable IPsec using the scanner's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the scanner's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Remote Address(Host)) may not be found.
Use a static IP address.
Related Information
&“Running Web Cong on a Web Browser” on page 23
&“Encrypted Communication Using IPsec/IP Filtering” on page 231
Cannot Connect After Conguring IPsec/IP Filtering
The settings of IPsec/IP Filtering are incorrect.
Connect the scanner and computer and make the IPsec/IP Filtering settings again.
Related Information
&“Encrypted Communication Using IPsec/IP Filtering” on page 231
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
244
Cannot Access the Scanner after Conguring IEEE802.1X
The settings of IEEE802.1X are incorrect.
Connect the scanner and a computer, and then congure IEEE802.1X again.
Related Information
&“Conguring an IEEE802.1X Network” on page 241
Problems on Using a Digital Certicate
Cannot Import a CA-signed Certicate
CA-signed Certicate and the information on the CSR do not match.
If the CA-signed Certicate and CSR do not have the same information, the CSR cannot be imported. Check the
following:
❏Are you trying to import the certicate to a device that does not have the same information?
Check the information of the CSR and then import the certicate to a device that has the same information.
❏Did you overwrite the CSR saved into the scanner aer sending the CSR to a certicate authority?
Obtain the CA-signed certicate again with the CSR.
CA-signed Certicate is more than 5KB.
You cannot import a CA-signed Certicate that is more than 5KB.
The password for importing the certicate is incorrect.
Enter the correct password. If you forget the password, you cannot import the certicate. Re-obtain the CA-signed
Certicate.
Related Information
&“Importing a CA-signed Certicate” on page 226
Cannot Update a Self-Signed Certicate
The Common Name has not been entered.
Common Name must be entered.
Unsupported characters have been entered to Common Name.
Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the common name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
245
Related Information
&“Updating a Self-signed Certicate” on page 228
Cannot Create a CSR
The Common Name has not been entered.
e Common Name must be entered.
Unsupported characters have been entered to Common Name, Organization, Organizational Unit,
Locality, and State/Province.
Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the Common Name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Related Information
&“Obtaining a CA-signed Certicate” on page 225
Warning Relating to a Digital Certicate Appears
Messages Cause/What to do
Enter a Server Certicate. Cause:
You have not selected a le to import.
What to do:
Select a le and click Import.
CA Certicate 1 is not entered. Cause:
CA certicate 1 is not entered and only CA certicate 2 is entered.
What to do:
Import CA certicate 1 rst.
Invalid value below. Cause:
Unsupported characters are contained in the le path and/or password.
What to do:
Make sure that the characters are entered correctly for the item.
Invalid date and time. Cause:
Date and time for the scanner have not been set.
What to do:
Set date and time using Web Cong or EpsonNet Cong.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
246
Messages Cause/What to do
Invalid password. Cause:
The password set for CA certicate and entered password do not match.
What to do:
Enter the correct password.
Invalid le. Cause:
You are not importing a certicate le in X509 format.
What to do:
Make sure that you are selecting the correct certicate sent by a trusted certicate
authority.
Cause:
The le you have imported is too large. The maximum le size is 5KB.
What to do:
If you select the correct le, the certicate might be corrupted or fabricated.
Cause:
The chain contained in the certicate is invalid.
What to do:
For more information on the certicate, see the website of the certicate
authority.
Cannot use the Server Certicates that
include more than three CA
certicates.
Cause:
The certicate le in PKCS#12 format contains more than 3 CA certicates.
What to do:
Import each certicate as converting from PKCS#12 format to PEM format, or
import the certicate le in PKCS#12 format that contains up to 2 CA certicates.
The certicate has expired. Check if the
certicate is valid, or check the date
and time on the product.
Cause:
The certicate is out of date.
What to do:
❏If the certicate is out of date, obtain and import the new certicate.
❏If the certicate is not out of date, make sure the scanner's date and time are
set correctly.
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
247
Messages Cause/What to do
Private key is required. Cause:
There is no paired private key with the certicate.
What to do:
❏If the certicate is the PEM/DER format and it is obtained from a CSR using a
computer, specify the private key le.
❏If the certicate is the PKCS#12 format and it is obtained from a CSR using a
computer, create a le that contains the private key.
Cause:
You have re-imported the PEM/DER certicate obtained from a CSR using Web
Cong.
What to do:
If the certicate is the PEM/DER format and it is obtained from a CSR using Web
Cong, you can only import it once.
Setup failed. Cause:
Cannot nish the conguration because the communication between the scanner
and computer failed or the le cannot be read by some errors.
What to do:
After checking the specied le and communication, import the le again.
Related Information
&“About Digital Certication” on page 224
Delete a CA-signed Certicate by Mistake
There is no backup le for the CA-signed certicate.
If you have the backup le, import the certicate again.
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again.
Create a CSR and obtain a new certicate.
Related Information
&“Importing a CA-signed Certicate” on page 226
&“Deleting a CA-signed Certicate” on page 228
Administrator Information
>
Advanced Security Settings
>
Solving Problems for Advanced Security
248
Technical Specications
General Scanner Specications........................................250
Network Specications............................................. 251
Using Port for the Scanner...........................................251
Dimensions and Weight Specications..................................252
Electrical Specications.............................................253
Environmental Specications.........................................254
System Requirements.............................................. 254
General Scanner Specications
Note:
Specications are subject to change without notice.
Scanner type Sheet Feed, one pass duplex color scanner
Photoelectric device CIS
Eective pixels 5,100×9,300 at 600 dpi
2,550×64,500 at 300 dpi
Light source RGB LED
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi (in 1 dpi increments)
*
Document Size Max: 215.9×6,096 mm (8.5×240 inches)
Min: 50.8×50.8 mm (2×2 inches)
Paper input Face-down loading
Paper output Face-down ejection
Paper capacity 100 sheets of paper at 80 g/m
Color Depth Color
❏30 bits per pixel internal (10 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏10 bits per pixel internal
❏8 bits per pixel external
Black and white
❏10 bits per pixel internal
❏1 bit per pixel external
Interface Hi-Speed USB
* You can scan long paper in the following resolutions.
❏1,346.0 mm (53 in.) or less:up to 600 dpi
❏5,461.0 mm (215 in.)or less:up to 300 dpi
❏6,096.0 mm (220 in.)or less:up to 200 dpi
Technical Specications
>
General Scanner Specications
250
Network Specications
Ethernet Specications
Standards IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
*1
IEEE802.3ab (1000BASE-T)
*1
IEEE802.3az (Energy Ecient Ethernet)
*2
Communication Mode Auto, 10 Mbps Full duplex, 10 Mbps Half duplex, 100 Mbps Full duplex, 100 Mbps
Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Network Functions and IPv4/IPv6
Functions Supported
Epson Scan 2 IPv4, IPv6
Document Capture Pro/Document Capture IPv4
Document Capture Pro Server IPv4, IPv6
Security Protocol
IEEE802.1X
*
IPsec/IP Filtering
SSL/TLS HTTPS Server/Client
SMTPS (STARTTLS, SSL/TLS)
SNMPv3
* You need to use a connection device that complies with IEEE802.1X.
Using Port for the Scanner
e scanner uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
Technical Specications
>
Using Port for the Scanner
251
Sender
(Client)
Use Destination
(Server)
Protocol Port
Number
Scanner File sending (When scan to network
folder is used from the Scanner)
FTP server FTP (TCP) 20
21
File server SMB (TCP) 445
NetBIOS (UDP) 137
138
NetBIOS (TCP) 139
Email sending (When scan to mail is
used from the scanner)
SMTP server SMTP (TCP) 25
SMTP SSL/TLS (TCP) 465
SMTP STARTTLS (TCP) 587
POP before SMTP connection (When
scan to mail is used from the scanner)
POP server POP3 (TCP) 110
Collecting user information (Use the
contacts from the scanner)
LDAP server LDAP (TCP) 389
LDAP SSL/TLS (TCP) 636
LDAP STARTTLS (TCP) 389
Control WSD Client computer WSD (TCP) 5357
Collecting the job information when
push scanning from Document
Capture Pro
Client computer Network Push Scan 2968
Client
computer
Discover the scanner from an
application such as EpsonNet Cong
and scanner driver.
Scanner ENPC (UDP) 3289
Collect and set up the MIB information
from an application such as EpsonNet
Cong and scanner driver.
Scanner SNMP (UDP) 161
Searching WSD scanner Scanner WS-Discovery (UDP) 3702
Forwarding the scan data from
Document Capture Pro
Scanner Network Scan (TCP) 1865
Collecting the job information when
push scanning from Document
Capture Pro
Scanner Network Push Scan 2968
Dimensions and Weight Specications
Dimensions * Width: 296 mm (11.7 inches)
Depth: 169 mm (6.7 inches)
Height: 167 mm (6.6 inches)
Technical Specications
>
Dimensions and Weight Specications
252
Weight Approx. 3.6 kg (7.9 lb)
* Without protruding parts and the input tray.
Electrical Specications
Scanner Electrical Specications
Rated DC Input Power Supply Voltage DC 24 V
Rated DC Input Current 1 A
Power Consumption USB Connection
❏Operating: Approx. 13 W
❏Ready mode: Approx. 5.9 W
❏Sleep mode : Approx. 1.2 W
❏Power o: Approx. 0.1 W
Ethernet Connection
❏Operating: Approx. 14 W
❏Ready mode: Approx. 5.9 W
❏Sleep mode : Approx. 1.5 W
❏Power o: Approx. 0.1 W
Note:
For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
AC Adapter Electrical Specications
Model A461H (AC 100-240 V)
A462E (AC 220-240 V)
Rated Input Current 1 A
Rated Frequency Range 50-60 Hz
Rated Output Power Supply Voltage DC 24 V
Rated Output Current 1 A
Note:
For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Technical Specications
>
Electrical Specications
>
AC Adapter Electrical Specications
253
Environmental Specications
Temperature When operating 5 to 35 °C (41 to 95 °F)
When stored –25 to 60 °C (–13 to 140 °F)
Humidity When operating 15 to 80% (without condensation)
When stored 15 to 85% (without condensation)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
System Requirements
Supported operating systems may vary depending on the application.
Windows Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Mac OS
*1 *2
macOS Catalina
macOS Mojave
macOS High Sierra
macOS Sierra
OS X El Capitan
OS X Yosemite
*1 Fast User Switching on Mac OS or later is not supported.
*2 The UNIX File System (UFS) for Mac OS is not supported.
Technical Specications
>
System Requirements
254
Standards and Approvals for European Models
Product and AC adapter
e following models are CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
J382A
A461H, A462E
Standards and Approvals for U.S. Models
Product
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
AC adapter (A461H)
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
Standards and Approvals
>
Standards and Approvals for U.S. Models
256
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
258
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
259
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Technical support
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS JAKARTA
MANGGADUA
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
(+6221) 62301104
jkt-admin@epson-indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
260
Province Company Name Address Phone
E-mail
NORTH
SUMATERA
ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor
A-4, Medan - North Sumatera
(+6261) 42066090 / 42066091
mdn-adm@epson-indonesia.co.id
WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa
Barat 40116
(+6222) 4207033
bdg-admin@epson-
indonesia.co.id
DI
YOGYAKARTA
ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak
Yogyakarta - DIY
(+62274) 581065
ygy-admin@epson-indonesia.co.id
EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma
Bangsa No. 116 - 118 Surabaya - JATIM
(+6231) 5355035
sby-admin@epson-indonesia.co.id
SOUTH
SULAWESI
ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,
mariso, MAKASSAR - SULSEL 90125
(+62411) 8911071
mksr-admin@epson-
indonesia.co.id
WEST
KALIMANTAN
ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad
Yani - Pontianak Kalimantan Barat
(+62561) 735507 / 767049
pontianak-admin@epson-
indonesia.co.id
RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru
Riau
(+62761) 8524695
pkb-admin@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA
SUDIRMAN
Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.
3 Jakarta Pusat - DKI JAKARTA 10220
(+6221) 5724335
ess@epson-indonesia.co.id
EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29
Surabaya - Jawa Timur
(+6231) 5014949
esssby@epson-indonesia.co.id
BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-
Banten
(+6221) 53167051 / 53167052
esstag@epson-indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT
Haryono No 970 Semarang - JAWA TENGAH
(+6224) 8313807 / 8417935
esssmg@epson-indonesia.co.id
EAST
KALIMANTAN
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan
Sempaja Selatan Kecamatan Samarinda
UTARA - SAMARINDA - KALTIM
(+62541) 7272904
escsmd@epson-indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9
Ilir Palembang Sumatera Selatan
(+62711) 311330
escplg@epson-indonesia.co.id
EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D
Jember-Jawa Timur (Depan Balai Penelitian
& Pengolahan Kakao)
(+62331) 488373 / 486468
jmr-admin@epson-indonesia.co.id
NORTH
SULAWESI
ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan
Megamas Boulevard, Jl Piere Tendean,
Manado - SULUT 95111
(+62431) 8890996
MND-ADMIN@EPSON-
INDONESIA.CO.ID
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
261
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Malaysia
262
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (+632)441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.som.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
Where to Get Help
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Contacting Epson Support
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Help for Users in the Philippines
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