Table of Contents
- Copyright
- Trademarks
- Contents
- About This Manual
- Important Instructions
- Scanner Basics
- Specifications of Originals and Placing Originals
- Basic Scanning
- Advanced Scanning
- Menu Options on the Control Panel
- Using the Flatbed Scanner Dock
- Maintenance
- Solving Problems
- Scanner Problems
- Problems Starting Scanning
- Paper Feeding Problems
- Scanned Image Problems
- Straight Lines Appear when Scanning from ADF
- Glass Dirt Alert Does Not Disappear
- Colors Are Uneven in the Scanned Image
- Expanding or Contracting the Scanned Image
- Offset Appears in the Background of Images
- Scanned Image or Text is Blurred
- Moiré Patterns (Web-Like Shadows) Appear
- The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
- Character is not Recognized Correctly
- Cannot Solve Problems in the Scanned Image
- Uninstalling and Installing Applications
- Technical Specifications
- Standards and Approvals
- Where to Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in Europe
- Help for Users in Taiwan
- Help for Users in Australia
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
Epson DS-970 User Manual
Displayed below is the user manual for DS-970 by Epson which is a product in the Scanners category. This manual has pages.
Related Manuals
User's Guide
NPD6053-00 EN
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2018 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
User's Guide
Copyright
2
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of the Seiko Epson Corporation.
❏Microso, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of
Microso Corporation in the United States and/or other countries.
❏Apple, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
❏Adobe, Adobe Reader, and Acrobat are registered trademarks of Adobe Systems Incorporated.
❏Intel
®
is a registered trademark of Intel Corporation.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
User's Guide
Trademarks
3
Contents
Copyright
Trademarks
About This Manual
Introducing the Manuals.....................7
Marks and Symbols.........................7
Descriptions Used in this Manual...............7
Operating System References..................8
Important Instructions
Safety Instructions..........................9
Restrictions on Copying.....................10
Scanner Basics
Part Names and Functions...................11
Control Panel............................ 13
Buttons and Light....................... 13
Guide to the LCD Screen..................13
Information on Applications..................17
Epson Scan 2...........................17
Document Capture Pro / Document Capture. . . .17
Document Capture Pro Server..............18
EPSON Soware Updater..................18
Option Items and Consumables Information. . . . . . 18
Flatbed Scanner Dock Codes...............18
Network Interface Unit Codes.............. 19
Carrier Sheet Codes......................19
Roller Assembly Kit Codes.................20
Cleaning Kit Codes...................... 20
Specications of Originals and
Placing Originals
Specications of Originals................... 21
General Specications for Originals being
Scanned.............................. 21
Types of Originals that Require Attention. . . . . . 24
Types of Originals that Must Not be Scanned. . . .25
Placing Originals..........................26
Standard Size Originals................... 26
Long Paper............................31
Plastic Cards...........................33
Laminated Cards........................36
Large Size Originals......................39
Irregular Shaped Originals.................42
Photographs........................... 44
Envelopes............................. 47
Mixture of Originals......................50
Basic Scanning
Scanning Using the Control Panel..............54
Scanning Using Document Capture Pro
(Windows)...............................56
Scanning Using Document Capture (Mac OS). . . . . 62
Scanning Using Epson Scan 2.................67
Required Settings for Special Originals in
Epson Scan 2...........................71
Setting a Resolution at Suits the Scanning
Purpose...............................71
Advanced Scanning
Setting a Job (Scan, Save, and Send)............ 73
Creating and Registering a Job (Windows). . . . . .73
Creating and Registering a Job (Mac OS). . . . . . .74
Enabling a Job to Run from the Control Panel
(Button Assignment).......................74
Assigning a Job to the Control Panel
(Windows).............................74
Assigning a Job to the Control Panel (Mac OS). . 75
Scanning Dierent Sizes or Types of Originals
One by One (Automatic Feeding Mode).........75
Separation Feature (for Windows Only)..........77
Sorting and Saving Scanned Images into a
Separate Folder.........................79
Saving as an Oce Format File (for Windows
Only).................................. 84
Menu Options on the Control Panel
Scan...................................86
Scanner Settings.........................86
Edit Job...............................87
Scanner Maintenance.......................88
Settings.................................88
Scanner Settings.........................88
LCD Brightness.........................89
Sleep Timer............................90
Power O Timer........................ 90
Language..............................90
User's Guide
Contents
4
Regular Cleaning Alert Settings............. 90
System Administration....................90
Device Information........................91
Using the Flatbed Scanner Dock
Part Names and Functions of the Flatbed
Scanner Dock............................ 92
Scanning from the Scanner Glass..............93
Notes on Using the Flatbed Scanner Dock........95
Notes on Scanning from the ADF............95
Maintenance.............................98
Cleaning the Flatbed Scanner Dock.......... 98
Transferring and Transporting the Flatbed
Scanner Dock.......................... 99
Troubleshooting for the Flatbed Scanner Dock. . . 100
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass.......100
Cannot Scan the Correct Area on the
Scanner Glass..........................101
Binding Margins of a Booklet are Distorted
or Blurred............................101
Oset Appears in the Background of Images. . . 101
Maintenance
Cleaning Outside the Scanner................102
Cleaning Inside the Scanner.................102
Replacing the Roller Assembly Kit.............107
Resetting the Number of Scans...............111
Resetting the Number of Scans on the
Control Panel..........................112
Resetting the Number of Scans in Epson Scan
2 Utility..............................112
Energy Saving...........................113
Transporting the Scanner...................113
Updating Applications and Firmware..........114
Solving Problems
Scanner Problems........................ 116
Checking Messages on the Control Panel. . . . . .116
e Scanner Does Not Turn On............ 116
Problems Starting Scanning.................117
Cannot Start Document Capture Pro
(Windows) or Document Capture (Mac OS). . . 117
Cannot Start Epson Scan 2................117
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 118
Multiple Originals Are Fed................118
Removing Jammed Originals from the Scanner. 118
e Original Jams in the Scanner Frequently. . . 119
Paper Protection Does not Work Correctly. . . . 120
e Originals Get Dirty.................. 120
Scanning Speed Slows Down when Scanning
Continuously..........................120
Scanning Takes a Long Time...............120
Scanned Image Problems...................121
Straight Lines Appear when Scanning from
ADF................................121
Glass Dirt Alert Does Not Disappear.........121
Colors Are Uneven in the Scanned Image. . . . . 121
Expanding or Contracting the Scanned Image. . 122
Oset Appears in the Background of Images. . . 122
Scanned Image or Text is Blurred........... 123
Moiré Patterns (Web-Like Shadows) Appear. . . 123
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................124
Character is not Recognized Correctly........124
Cannot Solve Problems in the Scanned Image. . 124
Uninstalling and Installing Applications. . . . . . . . 125
Uninstalling Your Applications.............125
Installing Your Applications...............127
Technical Specications
General Scanner Specications...............128
Dimensions and Weight Specications......... 129
Electrical Specications.................... 129
Scanner Electrical Specications............129
AC Adapter Electrical Specications.........129
Environmental Specications................130
System Requirements......................130
Standards and Approvals
Standards and Approvals for European Models. . . 132
Standards and Approvals for Australian Models. . . 132
Where to Get Help
Technical Support Web Site..................133
Contacting Epson Support..................133
Before Contacting Epson................. 133
Help for Users in Europe..................133
Help for Users in Taiwan..................134
Help for Users in Australia................134
Help for Users in Singapore............... 135
Help for Users in ailand................ 135
Help for Users in Vietnam.................135
Help for Users in Indonesia................136
User's Guide
Contents
5
About This Manual
Introducing the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Setup Guide (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
User's Guide
About This Manual
7
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008
R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions and "Windows Server" is used to refer to
"Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows
Server 2008", "Windows Server 2003 R2", and "Windows Server 2003".
❏Microso
®
Wi n d ow s
®
10 operating system
❏Microso
®
Wi n d ow s
®
8.1 operating system
❏Microso
®
Wi n d ow s
®
8 operating system
❏Microso
®
Wi n d ow s
®
7 operating system
❏Microso
®
Wi n d ow s Vis t a
®
operating system
❏Microso
®
Wi n d ow s
®
XP operating system Service Pack 3
❏Microso
®
Wi n d ow s
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Wi n d ow s S e r ve r
®
2016 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2012 R2 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2012 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2008 R2 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2008 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2003 R2 operating system
❏Microso
®
Wi n d ow s S e r ve r
®
2003 operating system Service Pack 2
Mac OS
In this manual, "Mac OS" is used to refer to macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite,
OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
User's Guide
About This Manual
8
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
User's Guide
Important Instructions
9
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
User's Guide
Important Instructions
10
Scanner Basics
Part Names and Functions
Front
AControl panel Indicates the scanner’s status and allows you to make scanning
settings.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
When removing the input tray, slide the hooks that are on both
ends at the back, and then pull out the input tray.
DInput tray extension
EADF (Automatic Document Feeder) Feeds loaded originals automatically.
FOutput tray Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
GOutput tray extension
HStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
User's Guide
Scanner Basics
11
Back
ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CDC inlet Connects the AC adapter.
Inside
AScanner cover Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
BPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
CSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 102
&“Replacing the Roller Assembly Kit” on page 107
User's Guide
Scanner Basics
12
Control Panel
Buttons and Light
ATurns the scanner on or o.
Do not turn o the scanner while the light is ashing because the scanner is operating or processing a job.
BDisplays the home screen.
CDisplays menus and messages.
DDisplays the help screen.
You can check how to solve problems and how to load originals.
EUse the
u
d
l
r
buttons to highlight an item, and then press the OK button to open the selected menu
or to make settings.
F❏Cancels scanning or the current operation.
❏Exits Automatic Feeding Mode.
❏Clears setting changes on the Edit Job screen.
G❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
HReturns to the previous screen.
Guide to the LCD Screen
Menus and messages are displayed on the LCD screen. Select a menu or setting by pressing the
u
d
l
r
buttons.
User's Guide
Scanner Basics
13
Guide to the Home Screen
e following icons and menus are displayed on the home screen.
AThis icon indicates that you are on the home screen.
B
This icon indicates whether or not the DFDS Function feature is enabled. When enabled, the icon changes to .
This feature skips double feed detection once and continues scanning. Enable this to scan originals that are detected as
double feeds, for example plastic cards or envelopes.
C
This icon indicates whether or not the Slow feature is enabled. When enabled, the icon changes to .
This feature slows down the scanning speed. Enable this to scan originals that are likely to jam, for example thin paper.
DFunction icons and names are displayed as menu icons.
Scan Enters the Scan menu.
You can scan using jobs on your computer that were created in Document Capture Pro
(Windows)/Document Capture (Mac OS).
Scanner
Maintenance
Enters the Scanner Maintenance menu.
Displays information on how to maintain the scanner.
Settings Enters the Settings menu.
You can change the settings of the scanner.
Device Information Enters the Device Information menu.
Displays information for the scanner.
EWhen
l
and
r
are displayed, you can use them to scroll right or left.
FDisplays available buttons.
In this example, you can go to the selected menu by pressing the OK button.
User's Guide
Scanner Basics
14
Related Information
&“Scanning Using the Control Panel” on page 54
&“Menu Options on the Control Panel” on page 86
&“Replacing the Roller Assembly Kit” on page 107
Viewing Guidance Animations
You can watch animated guides that explain how to maintain the scanner, replace the rollers, place various kind of
originals, and so on.
❏Press the button on the scanner to display the help screen. Select How To, and then select the items that you
want to view.
❏Press the OK button when How To appears at the bottom of the operation screen to display context-sensitive
animations.
AIndicates your progress through the current step. The animation repeats when the progress bar reaches the end.
BPress the
l
button to return to the previous step.
CIndicates the total number of steps and the current step number.
The example above shows step 3 of 8.
DPress the
r
button to go to the next step.
Restricting User Access for the Control Panel
You can restrict user access for settings on the control panel by using Restrict User Access.
Note:
If the scanner has an administrator, contact your administrator before enabling Restrict User Access.
1. Select Settings from the home screen using the
l
or
r
button, and then press the OK button.
2. Select System Administration using the
l
or
r
button, and then press the OK button.
User's Guide
Scanner Basics
15
3. Select Restrict User Access using the
l
or
r
button, and then press the OK button.
4. Select On using the
d
or
u
button, and then press the OK button.
5. When the message To enable Restrict User Access, see your documentation. is displayed, hold down the
u
and
d
buttons simultaneously for more than one second.
Aer Restrict User Access is set, you are returned to the Settings screen.
6. Next, check that the Restrict User Access is set correctly. Press the OK button on the System Administration
menu.
7. If the message Restrict User Access is enabled. For more details, see your documentation. is displayed,
Restrict User Access is set correctly.
Accessing Restricted Settings on the Control Panel
If Restrict User Access is enabled, you can access the settings by using a special key operation.
Note:
If the scanner has an administrator, contact your administrator before accessing restricted settings.
1. When the message Restrict User Access is enabled. For more details, see your documentation. is displayed,
hold down the
u
and
d
buttons simultaneously for more than one second.
e setting screen for the selected menu is displayed, and you can edit the settings.
2. Make the settings, and then press the OK button.
Disable User Access Restriction for the Control Panel
Follow the steps below to disable Restrict User Access.
Note:
If the scanner has an administrator, contact your administrator before disabling Restrict User Access.
1. Select Settings on the home screen using the
l
or
r
button, and then press the OK button.
2. Select System Administration using the
l
or
r
button, and then press the OK button.
3. When the message Restrict User Access is enabled. For more details, see your documentation. is displayed,
hold down the
u
and
d
buttons simultaneously for more than one second.
e System Administration screen is displayed, and you can edit the settings.
4. Select Restrict User Access using the
l
or
r
button, and then press the OK button.
5. Select O using the
u
or
d
button, and then press the OK button.
Setting Menus that can be Restricted
You can restrict user access for the following menus by enabling Restrict User Access.
User's Guide
Scanner Basics
16
Device Information
❏Number of Scans Aer Replacing Roller
❏Number of Scans Aer Regular Cleaning
Settings
❏Scanner Settings
· Paper Protection
· Detect Glass Dirt
· Ultrasonic Double Feed Detection
❏Sleep Timer
❏Power O Timer
❏Language
❏Regular Cleaning Alert Settings
❏System Administration
Information on Applications
is section introduces the application products available for your scanner. e latest application can be installed
at the Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.
You can save scanned images to a specied folder, send by email, and perform copying functions by linking to a
printer. You can also split documents by using separation information such as barcodes and automatically process
new les. is allows you to streamline the way electronic documents are handled, such as reading large
documents and making best use of network capabilities.
Document Capture Pro is for Windows only. For Mac OS, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the
application.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Job:
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.
User's Guide
Scanner Basics
17
By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting
the job. By assigning a job to the scanner’s control panel, you can start a job from the control panel (Button
Assignment).
Separation Function:
You can automatically process complicated sorting or organizing by using a variety of detection methods such as
blank pages with/without barcodes which are inserted between the originals, or barcodes on the originals.
You can also sort multiple scanned images as separate les and save each le in specic folders by using these
methods or by setting specic pages.
Document Capture Pro Server
Document Capture Pro Server is an application for Windows Server that allows you to manage up to 100 scanners
on the network through servers.
By using a web browser, you can register and monitor scanners or register jobs: 1. Scan > 2. Save > 3. Send and
assign them to individual scanners. You can scan by simply selecting a job on a scanner managed by Document
Capture Pro Server.
For further information, contact your local Epson oce.
Note:
e optional Network Interface Unit is required to use this application.
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Option Items and Consumables Information
Flatbed Scanner Dock Codes
e dock combines the product (the sheet feed scanner) and a atbed scanner allowing you to use it as a single
scanner. is allows you to scan cardboard, booklets, and so on, that you cannot feed using the ADF.
Note:
You cannot use the Network Interface Unit and the Flatbed Scanner Dock at the same time.
Part name Codes
Flatbed Scanner Dock
*
B12B819011
B12B819021 (China only)
Flatbed Scanner Epson Perfection V19/V39
User's Guide
Scanner Basics
18
*Windows only
Network Interface Unit Codes
You can scan through a network by using Document Capture Pro (Windows only). By registering frequently used
scan process settings such as save, sort, transfer, and so on, with a name such as "job", you can reduce the workload
and increase eciency by simply selecting “job” on the control panel. See the manual for more details.
Note:
You cannot use the Network Interface Unit and the Flatbed Scanner Dock at the same time.
Part name Codes
*2
Specications
Network Interface Unit
*1
B12B808451 (European, Middle East,
and African countries)
B12B808461 (Asia Pacic countries
excluding China and Korea)
B12B808464 (China)
B12B808466 (Korea)
Available for 1000BASE-T/100BASE-TX/
10BASE-T, IPv6, IEEE802.3az
*1 When mounted, you cannot use the scanner or a computer over a USB connection.
*2 Codes may vary by region.
Carrier Sheet Codes
Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched. You can
scan originals larger than A4 size with a carrier sheet by folding it in half.
Part name Codes
*
Carrier Sheet B12B819051
* You can only use the carrier sheet with the code.
Related Information
&“General Specications for Originals being Scanned” on page 21
&“Placing Large Size Originals” on page 39
&“Placing Irregular Shaped Originals” on page 42
User's Guide
Scanner Basics
19
&“Placing Photographs” on page 45
Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service
number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
A: pickup roller, B: separation roller
Part name Codes Life cycle
Roller Assembly Kit B12B819031
B12B819041 (China only)
200,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Roller Assembly Kit” on page 107
&“Resetting the Number of Scans on the Control Panel” on page 112
Cleaning Kit Codes
Use this when cleaning inside the scanner. is kit is composed of cleaning liquid and a cleaning cloth.
Part name Codes
Cleaning Kit B12B819291
Related Information
&“Cleaning Inside the Scanner” on page 102
User's Guide
Scanner Basics
20
Specications of Originals and Placing
Originals
Specications of Originals
is section explains the specications and conditions of originals that can be loaded in the ADF.
General Specications for Originals being Scanned
Type of Original Thickness Size
Plain paper
Fine paper
Recycled paper
Post card
Business card
Envelopes
Plastic cards complying with ISO7810
ID-1 type (with or without emboss)
Laminated cards
Thermal paper
27 to 413 g/m
A8 size or less: 127 to 413 g/m
Plastic cards: 1.24 mm (0.05 in.) or less
(including emboss)
Laminated Cards: 0.8 mm (0.03 in.) or
less
Maximum: 215.9×6,096.0 mm
(8.5×240.0 in.)
Minimum: 50.8×50.8 mm (2.0×2.0 in.)
The loadable size varies depending on
the type of originals.
Note:
❏All originals must be at at the leading edge.
❏Make sure that curls on the leading edge of the originals are kept within the following range.
A
must be 3 mm or less.
B
must be 1 mm or less while
B
is equal to or less than
C
. When
C
is equal to or more than 10 times the size of
B
,
B
can be more than 1 mm.
❏Even when the original meets the specications for originals that can be placed in the ADF, it may not feed from the ADF
or the scan quality may decline depending on the paper properties or quality.
User's Guide
Specications of Originals and Placing Originals
21
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Size Measurement Thickness Paper Type Loading Capacity
*
Legal 215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 80 sheets
90 g/m: 69 sheets
104 g/m: 59 sheets
127 g/m: 50 sheets
157 g/m: 40 sheets
209 g/m: 30 sheets
256 g/m: 24 sheets
413 g/m: 14 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 100 sheets
90 g/m: 86 sheets
104 g/m: 74 sheets
127 g/m: 62 sheets
157 g/m: 50 sheets
209 g/m: 38 sheets
256 g/m: 30 sheets
413 g/m: 18 sheets
The loading capacity varies
depending on the paper type.
A4 210×297 mm
(8.3×11.7 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Long Paper
e specication of long paper you can load into the scanner.
User's Guide
Specications of Originals and Placing Originals
22
Size Thickness Paper Type Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
Length: 393.8 to 6,096.0 mm
(15.5 to 240.0 in.)
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 1.1 mm (0.04 in.) or
less
5 cards
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
Specications for Originals Using the Carrier Sheet
e optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals
that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular
shaped originals, and so on.
e following table provides the conditions for using the Carrier Sheet.
User's Guide
Specications of Originals and Placing Originals
23
Type Size Thickness Loading Capacity of
the Carrier Sheet
Originals that cannot be
loaded directly into the
scanner
A3
*1
A4
B4
*1
Letter
Legal
*1
B5
A5
B6
A6
A8
Custom size:
❏Width: up to 431.8 mm (17 in.)
*2
❏Length: up to 297 mm (11.7 in.)
*3
0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
10 sheets
*1 Fold in half to set.
*2 Originals that are wider than 215.9 mm (8.5 in.) need to be folded in half.
*3 The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the
scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the
application.
Related Information
&“Carrier Sheet Codes” on page 19
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 10 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏Originals with an uneven surface such as letter head paper.
❏Originals with crinkles or fold lines
User's Guide
Specications of Originals and Placing Originals
24
❏Perforated originals
❏Original with labels or stickers
❏Carbon-less paper
❏Curled originals
❏Coated paper
c
Important:
Carbon-less paper contains chemical substances that may harm the rollers. If you scan carbon-less paper, clean the
pickup roller and the separation roller regularly. Also, scanning carbon-less paper may shorten the life cycle of the
rollers faster than scanning plain paper.
Note:
❏Crinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the crinkles before
loading.
❏To scan delicate originals or originals that are easily crinkled, use the Carrier Sheet (sold separately).
❏To scan originals that are incorrectly detected as double feeds, set the DFDS Function to On on the control panel before
you resume scanning, or select O in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. When
you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan
Settings screen.
❏Labels or stickers must be rmly stuck to the originals with no glue protruding.
❏Try to atten the curled originals before scanning.
Related Information
&“Scanner Basics” on page 11
&“Maintenance” on page 102
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏Photos
❏Booklets
❏Non-paper original (such as clear les, fabric, and metal foil)
❏Originals with staples or paper clips
❏Originals with glue attached
❏Ripped originals
❏Heavily wrinkled or curled originals
❏Transparent originals such as OHP lm
❏Originals with carbon paper on the back
❏Originals with wet ink
❏Originals with sticky notes attached
User's Guide
Specications of Originals and Placing Originals
25
Note:
❏Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use
the Carrier Sheet (sold separately).
❏Rippled, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).
Related Information
&“Photographs” on page 44
Placing Originals
Standard Size Originals
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
User's Guide
Specications of Originals and Placing Originals
26
Size Measurement Thickness Paper Type Loading Capacity
*
Legal 215.9×355.6 mm
(8.5×14 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 80 sheets
90 g/m: 69 sheets
104 g/m: 59 sheets
127 g/m: 50 sheets
157 g/m: 40 sheets
209 g/m: 30 sheets
256 g/m: 24 sheets
413 g/m: 14 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Thickness of the originals stack:
under 12 mm (0.47 in.)
80 g/m: 100 sheets
90 g/m: 86 sheets
104 g/m: 74 sheets
127 g/m: 62 sheets
157 g/m: 50 sheets
209 g/m: 38 sheets
256 g/m: 30 sheets
413 g/m: 18 sheets
The loading capacity varies
depending on the paper type.
A4 210×297 mm
(8.3×11.7 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 12 mm (0.47 in.)
30 sheets
* You can rell the originals up to the maximum capacity during scanning.
User's Guide
Specications of Originals and Placing Originals
27
Placing Standard Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
❏For A4 size or larger originals, make sure you pull out and extend the input tray extension.
❏Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
❏If thick originals bump into the output tray and fall from it, store the output tray and do not use it to stack the
ejected originals.
❏If scanned images are still aected by ejected originals hitting the surface below the scanner, we recommend placing
the scanner on the edge of a table where the ejected originals can drop freely and you can catch them.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
28
3. Fan the originals.
Hold both ends of the originals and fan them a few times.
4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge
shape.
5. Load the originals into the input tray facing down with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
User's Guide
Specications of Originals and Placing Originals
29
6. Slide the edge guides to t the edge of the originals making sure there are no gaps between the originals and
the edge guides. Otherwise, the originals may be fed skewed.
Note:
❏When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side
or facing down. ere must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals.
However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals. Make sure that the
edges of the punch holes do not have burrs or curls.
❏When scanning thin paper with crinkles that are causing paper jams or double feeds, you may be able to improve the
situation by enabling Slow. To do this, select Settings > Scanner Settings > Slow on the control panel and set it to
On to slow down the feeding speed.
User's Guide
Specications of Originals and Placing Originals
30
Long Paper
Specications of Long Paper
e specication of long paper you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Width: 50.8 to 215.9 mm
(2.0 to 8.5 in.)
Length: 393.8 to 6,096.0 mm
(15.5 to 240.0 in.)
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
Placing Long Paper
1. Slide out the output tray.
Note:
Do not extend the input tray extension and output tray extensions and do not raise the stopper.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
31
3. Load the original straight into the input tray, facing down with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance.
4. Adjust the edge guides to t the edge of the long paper making sure there are no gaps between the edge of the
paper and the edge guides. Otherwise, the originals may be fed skewed.
User's Guide
Specications of Originals and Placing Originals
32
Note:
❏You can scan long paper in the following resolutions.
· 393.8 to 1346.2 mm (15.5 to 53 in.) in length: 600 dpi or less
· 1346.3 to 5,461.0 mm (53 to 215 in.) in length: 300 dpi or less
· 5,461.1 to 6,096.0 mm (215 to 240 in.) in length: 200 dpi or less
❏You need to specify the paper size in the Epson Scan 2 window. When you are using Document Capture Pro, you can
open the window by pressing the Detailed Settings button on the Scan Settings screen.
ere are three ways to specify the paper size in the Epson Scan 2 window.
If the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size
automatically.
If the paper length is more than 3,048 mm (120 inches), you need to select Customize and enter the size of the paper.
If the paper length is 5,461 mm (215 inches) or less, you can use Detect paper length instead of entering the paper
height. If the paper is longer than 5,461 mm (215 inches), you need to enter the width and height of the paper.
❏Support long paper at the input side so that it does not drop out of the ADF, and on the output side so that the
ejected paper does not fall from the output tray.
Related Information
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Plastic Cards
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
User's Guide
Specications of Originals and Placing Originals
33
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 1.1 mm (0.04 in.) or
less
5 cards
Placing Plastic Cards
1. Slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
34
3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF.
Slide the plastic cards into the ADF until they meet resistance.
c
Important:
Do not load plastic cards vertically.
User's Guide
Specications of Originals and Placing Originals
35
4. Slide the edge guides to t the edge of the plastic cards.
Note:
To scan plastic cards, set the appropriate setting in the Epson Scan 2 window. When you are using Document Capture
Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Select Plastic Card (Landscape) in Document Size or select O in Detect Double Feed on the Main Settings tab in
Epson Scan 2. See the Epson Scan 2 help for details.
If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the
ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function) on the
control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e DFDS
Function only disables Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Laminated Cards
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
User's Guide
Specications of Originals and Placing Originals
36
Placing Laminated Cards
1. Slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
37
3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF.
Slide the laminated cards into the ADF until they meet resistance.
4. Slide the edge guides to t the edge of the laminated cards.
Note:
To scan laminated cards, set the appropriate setting in the Epson Scan 2 window. When you are using Document
Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
❏To increase the accuracy of auto size detection, select the Main Settings tab > Document Size > Settings > Scan
laminated card. See the Epson Scan 2 help for details.
❏Select the Main Settings tab > Detect Double Feed > O. See the Epson Scan 2 help for details.
If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the card from
the ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function) on
the control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e
DFDS Function only disables Detect Double Feed for one sheet.
User's Guide
Specications of Originals and Placing Originals
38
Related Information
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Large Size Originals
Specications of Large Size Originals
By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4
size, such as A3 or B4 sizes.
Size Thickness Paper Type Loading Capacity of the
Carrier Sheet
Up to A3 0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
Plain paper
Fine paper
Recycled paper
10 carrier sheets
Placing Large Size Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
User's Guide
Specications of Originals and Placing Originals
39
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier
sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
User's Guide
Specications of Originals and Placing Originals
40
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏To scan both sizes and stitch them together, set the appropriate setting in the Epson Scan 2 window. When you are
using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan
Settings screen.
Select Double-Sided from Scanning Side and select Le & Right from Stitch Images in the Epson Scan 2 window.
See the Epson Scan 2 help for details.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏e leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner
scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the Epson Scan 2
window.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 19
&“Required Settings for Special Originals in Epson Scan 2” on page 71
User's Guide
Specications of Originals and Placing Originals
41
Irregular Shaped Originals
Specications of Irregular Shaped Originals
By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly
shaped.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
10 sheets
Placing Irregular Shaped Originals
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
42
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of
the Carrier Sheet with the side to be scanned facing down.
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
User's Guide
Specications of Originals and Placing Originals
43
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list, select Auto
Detect.
When using Epson Scan 2, you can also select Customize to create a custom document size.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 19
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Photographs
Specications of Photographs
By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being
damaged.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
10 sheets
User's Guide
Specications of Originals and Placing Originals
44
Placing Photographs
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the
Carrier Sheet with the side to be scanned facing down.
User's Guide
Specications of Originals and Placing Originals
45
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
User's Guide
Specications of Originals and Placing Originals
46
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list, select Auto
Detect.
When using Epson Scan 2, you can also select Customize to create a custom document size.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Do not leave photos inside the Carrier Sheet for a long time.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 19
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Envelopes
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 10 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
User's Guide
Specications of Originals and Placing Originals
47
Placing Envelopes
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
2. Slide the edge guides on the input tray all the way out.
User's Guide
Specications of Originals and Placing Originals
48
3. Load the envelopes into the input tray facing down making sure that the opened edge (ap side) of the
envelope is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load
the envelope with the opened edge (ap side) facing up.
Slide the envelopes into the ADF until they meet resistance.
c
Important:
Do not load envelopes with adhesives on them.
Note:
❏Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.
❏Envelopes that have not yet been sealed can be loaded with the ap open and facing up.
User's Guide
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49
4. Slide the edge guides to t the edge of the envelopes making sure there are no gaps between the envelopes and
the edge guides. Otherwise, the envelopes may be fed skewed.
Note:
❏We recommend selecting the appropriate rotation angle or Auto as the Rotate setting in the application.
❏To scan envelopes, set the appropriate setting in the Epson Scan 2 window. When you are using Document Capture
Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Select Main Settings tab > Detect Double Feed > O. See the Epson Scan 2 help for details.
If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the envelope
from the ADF, reload it, press the
d
button, and then select DFDS Function (Double Feed Detection Skip function)
on the control panel to set it to On. is disables Detect Double Feed for the next scan, and you can scan again. e
DFDS Function only disables Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2” on page 71
Mixture of Originals
Specications of Originals that are a Mixture of Dierent Sizes
You can load a mixture of originals from 50.8×50.8 mm (2.0×2.0 in.) to A4 (or Letter) size. You can also load a
mixture of paper types or thickness.
c
Important:
❏When placing and scanning originals that are a mixture of dierent sizes, originals may be fed askew because
not all of the originals are supported by edge guides.
❏Originals may be jammed or fed askew if you set dierent types or very dierent sizes of originals, such as in the
following cases.
· in paper and ick paper
· A4 size paper and card size paper
If originals are fed askew, check whether or not the scanned image is available.
Note:
❏If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding.
❏Alternatively, you can scan originals of dierent paper sizes and types by loading them one by one using Automatic
Feeding Mode.
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Specications of Originals and Placing Originals
50
Placing a Mixture of Originals at Dierent Sizes
1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the
stopper.
Note:
If there are any thick originals, to stop them from bumping into the output tray and falling out, store the output tray and
do not use it to stack the ejected originals.
2. Slide the edge guides on the input tray all the way out.
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51
3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back
and the narrowest at the front.
c
Important:
Check the following points when setting dierent sizes of originals.
❏Slide the originals with their leading edges aligned, until they meet resistance in the ADF.
❏Set the originals at the center of the input tray. Refer to the
u
mark on the scanner as your guide.
❏Set the originals straight.
If not, originals may be fed askew or jammed.
Note:
Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF.
4. Slide the edge guides to t the edges of the widest original.
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52
Basic Scanning
Scanning Using the Control Panel
You can scan originals from the control panel by using jobs created in Document Capture Pro (Windows)/
Document Capture (Mac OS).
Note:
❏Before scanning, install Document Capture Pro/Document Capture on your computer and create the job. ere is a preset
job that saves scanned images as PDFs.
❏Document Capture Pro does not support Windows Vista/Windows XP.
❏Make sure that the scanner and the computer are correctly connected.
1. Place the originals.
2. Select Scan from the home screen using the
l
or
r
button, and then press the OK button.
Note:
If the Select Job screen is already displayed on the control panel, go to the next step.
3. On the Select Job screen, select the job using the
l
or
r
button.
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54
Note:
❏You can start scanning immediately on the Select Job screen by pressing the
]
button.
❏Press the
d
button to make Scanner Settings.
· Slow: Slows down the scanning speed. Use this to scan originals that are likely to jam, for example thin paper.
· DFDS Function: Skips double feed detection once and continues scanning. Use this to scan originals that are
detected as double feeds, for example plastic cards or envelopes.
· Paper Protection: Reduces damage to the originals by stopping scanning immediately when a feeding error occurs.
· Detect Glass Dirt: Detects dirt on the glass surface inside the scanner.
Aer making Scanner Settings, press to return to the Select Job screen.
4. Press the OK button to view the job settings.
5. Check the job settings.
You can scroll the screen using the
u
or
d
button.
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If you want to edit the scan settings, press the OK button. Select the item using the
u
or
d
button, and then
edit the setting using
l
or
r
button. When you have nished editing the job, press the OK button.
Note:
If you set Disable job setting changes on control panel in Document Capture Pro/Document Capture, you cannot
change the settings.
6. Press the
]
button to start scanning.
Related Information
&“Placing Originals” on page 26
&“Setting a Job (Scan, Save, and Send)” on page 73
&“Enabling a Job to Run from the Control Panel (Button Assignment)” on page 74
Scanning Using Document Capture Pro (Windows)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also use a variety of methods to sort the
documents into separate les, such as detecting barcodes or characters on the pages. You can also register scanning
settings for a job to simplify scanning operations.
See the Document Capture Pro help for details on the features.
User's Guide
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56
Note:
Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.
1. Start Document Capture Pro.
❏Win d ow s 1 0
Click the start button, and then select Epson Soware > Document Capture Pro.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Win d ow s 7
Click the start button, and then select All Programs > Epson Soware > Document Capture Pro.
Note:
You may need to select the scanner you want to use from the scanners list.
2. Click Job Settings.
e job list screen is displayed.
Note:
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and
go to procedure 10.
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3. Click New Job.
e Job Settings screen is displayed.
4. Set the Job Name.
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5. Make scanning settings on the 1. Scan tab.
❏Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
Note:
You can also adjust the image using following items.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
❏Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images.
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6. Click 2. Save, and then make the save settings.
❏File Name: Set the le name you want to use when saving the scanned image. Click Details to change the
settings for component items for the le name, and then click File Name Components to add the items.
❏File Type: Select the save format from the list. Click Option to make detailed settings for the le.
❏Browse: Select the save folder for the scanned image.
❏Apply job separation: Select to make separation settings.
7. Click 3. Send, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click Help for details on each item.
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Note:
❏If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Click OK to close the Job Settings screen.
9. Click OK to close the job list screen.
10. Place the original.
11. Click the job icon.
e selected job is performed.
12. Follow the on-screen instructions.
e scanned image is saved using the settings you made for the job.
Note:
You can scan the originals and send the scanned image without using the job. Click on the Scan and bar, and then
click the destination to which you want to send the scanned image.
Related Information
&“Placing Originals” on page 26
&“Document Capture Pro / Document Capture” on page 17
&“Setting a Job (Scan, Save, and Send)” on page 73
&“Setting a Resolution at Suits the Scanning Purpose” on page 71
User's Guide
Basic Scanning
61
Scanning Using Document Capture (Mac OS)
is application allows you to perform various tasks such as saving the image to your computer, sending it by
email, printing, and uploading to a server or a cloud service. You can also register scanning settings for a job to
simplify scanning operations.
See the Document Capture help for details on the features.
Note:
Do not use the Fast User Switching function while using your scanner.
1. Start Document Capture.
Select Finder > Go > Applications > Epson Soware > Document Capture.
Note:
You may need to select the scanner you want to use from the scanners list.
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2. Click .
e Job List screen is displayed.
Note:
A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and
go to procedure 10.
3. Click the + icon.
e job setting screen is displayed.
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4. Set the Job Name.
5. Make scanning settings on the Scan tab.
❏Source: Select the source where the original is placed. Select double-sided to scan both sides of the
originals.
❏Document Size: Select the size of the original you placed.
❏Image Type: Select the color you want to use to save the scanned image.
❏Rotation: Select the rotation angle depending on the original you want to scan.
❏Resolution: Select the resolution.
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Note:
You can also adjust the image using following items.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Correct Document Skew: Select to correct the slant of the original.
❏Skip Blank Page: Select to skip blank pages if there are any in the originals.
6. Click Output, and then make the output settings.
❏Save in: Select the save folder for the scanned image.
❏Example of File Name: Display an example of the le name for the current settings.
❏Prex Character: Set a prex for the le name.
❏Date: Add the date to the le name.
❏Time: Add the time to the le name.
❏Page Counter: Add the page counter to the le name.
❏File Type: Select the save format from the list. Click Options to make detailed settings for the le.
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7. Click Destination, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click the ? (Help) icon for details on each item.
Note:
❏If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
❏If you want to use Evernote as the destination, download the Evernote application from the Evernote Corporation
Website and install it before using this feature.
8. Click OK to close the job settings screen.
9. Click OK to close the Job List screen.
10. Place the original.
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11. Select the job from the pull down list, and then click the icon.
e selected job is performed.
12. Follow the on-screen instructions.
e scanned image is saved using the settings you made for the job.
Note:
You can scan the originals and send the scanned image without using the job. Click and make scanning settings,
and then click Preview Scan. Next, click the destination to which you want to send the scanned image.
Related Information
&“Placing Originals” on page 26
&“Document Capture Pro / Document Capture” on page 17
&“Setting a Resolution at Suits the Scanning Purpose” on page 71
Scanning Using Epson Scan 2
You can scan the originals using detailed settings that are suitable for text documents.
1. Place the original.
2. Start Epson Scan 2.
❏Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
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❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2.
3. Make the following settings on the Main Settings tab.
❏Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of
the originals.
❏Document Size: Select the size of the original you placed.
❏ / (Original orientation) buttons: Select the set orientation of the original you placed.
Depending on the size of the original, this item may be set automatically and cannot be changed.
❏Image Type: Select the color for saving the scanned image.
❏Resolution: Select the resolution.
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Note:
❏ADF is set as the Document Source automatically.
❏On the Main Settings tab, you can also make the following settings.
❏Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the
original.
❏Rotate: Select to rotate the original clockwise and scan it.
❏Correct Document Skew: Select to correct the slant of the original.
❏Add or edit pages aer scanning: Select to add dierent originals or edit (rotate, move, and delete)
the scanned pages aer scanning.
❏Skip Blank Pages: Select to skip blank pages if there are any in the originals.
❏Detect Double Feed: Select to display a warning when multiple originals are fed at the same time.
4. Make other scan settings if necessary.
❏You can preview the scanned image of the rst side of the rst page of the originals. Load only the rst page
of your originals into the input tray and click the Preview button. e preview window opens, the
previewed image is displayed, and the page is ejected from the scanner.
Replace the ejected page together with the rest of the originals.
❏On the Advanced Settings tab, you can make image adjustments using detailed settings which are suitable
for text documents, such as the following.
❏Remove Background: Select to remove the background from the originals.
❏Text Enhancement: Select to make blurred letters in the original clear and sharp.
❏Auto Area Segmentation: Select to make letters clear and images smooth when performing black and
white scanning for a document that contains images.
❏Dropout: Select to remove the color specied from the scanned image, and then save it in grayscale or
black and white. For example, you can erase marks or notes you wrote in the margins with color pen
when scanning.
❏Color Enhance: Select to enhance the color specied for the scanned image, and then save it in grayscale
or black and white. For example, you can enhance letters or lines that are in light colors.
Note:
Some items may not be available depending on other settings you made.
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5. Set the le saving settings.
❏Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Aer selecting the save
format, select Options from the list.
❏File Name: Check the save le name displayed.
You c a n ch an g e s e tt i n g s f o r le name by selecting Settings from the list.
❏Folder: Select the save folder for the scanned image from the list.
You can select other folder or create a new folder by selecting Select from the list.
6. Click Scan.
Note:
❏You can also start scanning by pressing
]
button on the scanner.
❏To scan originals that are likely to jam, for example thin paper, enable Slow on the control panel to slow down the
scanning speed.
Press the
d
button, and then select Scanner Settings > Slow.
e scanned image is saved to the folder you specied.
Related Information
&“Placing Originals” on page 26
&“Epson Scan 2” on page 17
User's Guide
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&“Setting a Resolution at Suits the Scanning Purpose” on page 71
Required Settings for Special Originals in Epson Scan 2
You need to set certain items on the Main Settings tab in Epson Scan 2 when scanning special originals.
Type of Original Required Settings
Envelopes Select O in Detect Double Feed.
Plastic cards Select Plastic Card (Landscape) on the Document Size list, or select O in Detect Double Feed.
Carrier Sheet ❏If you select Auto Detect from the Document Size list, paper skew in the original is
automatically corrected even if you select O in Correct Document Skew.
❏If you select a other size than Auto Detect from the Document Size list, you can only use
Contents Skew when using Correct Document Skew.
Paper Skew is not applied when this is selected. When you select Paper and Contents Skew,
only contents skew is corrected.
Large size originals If the size of the original you want to scan is not on the Document Size list, select Customize to
open the Document Size Settings window. Next, create the size manually on the window.
Long paper If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select
Customize to create a custom document size.
Laminated cards To scan transparent areas around the edges, select Customize on the Document Size list to open
the Document Size Settings window. Next, select Scan laminated card in the window.
Note:
e appropriate eect may not be achieved depending on the original. If transparent areas
around the edges are not scanned, select Customize from the Document Size list, and then
create the size manually.
Related Information
&“Placing Originals” on page 26
Setting a Resolution That Suits the Scanning Purpose
Advantages and Disadvantages of Increasing the Resolution
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne. e
disadvantage is that the le size becomes large.
❏File size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏Scanning, saving, and reading the image takes a long time
❏Sending and receiving emails or faxes takes a long time
❏e image becomes too large to t the display or print on the paper
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List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
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Advanced Scanning
Setting a Job (Scan, Save, and Send)
When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send.
By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by
simply selecting the job.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Creating and Registering a Job (Windows)
Explains how to set a job in Document Capture Pro. See the Document Capture Pro help for details on the
features.
1. Start Document Capture Pro.
2. Click Job Settings on the top screen.
e Job List is displayed.
3. Click New Job.
e Job Settings screen is displayed.
4. Make job settings on the Job Settings screen.
❏Job Name: Enter the name of the job you want to register.
❏1. Scan (Scan Settings): Make scan settings such as the size of the originals or the resolution.
❏2. Save (Save Settings): Set the saving destination, the saving format, the naming rules of the les, and so
on. You can sort and save continued scanned images automatically by using detection methods such as
blank pages inserted between the originals or barcodes on the originals.
❏3. Send (Destination Settings): Select the destination of the scanned images. You can send them by email
or forward them to an FTP server or Web server.
5. Click OK to return to the Job List screen.
e created job is registered in the Job List.
6. Click OK to return to the top screen.
Related Information
&“Document Capture Pro / Document Capture” on page 17
&“Scanning Using Document Capture Pro (Windows)” on page 56
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Creating and Registering a Job (Mac OS)
Explains how to set a job in Document Capture. See the Document Capture help for details on the features.
1. Start Document Capture.
2. Click the icon on the main window.
e Job List window is displayed.
3. Click the + icon.
e Job Settings window is displayed.
4. Make the job settings on the Job Settings window.
❏Job Name: Enter the name of the job you want to register.
❏Scan: Make scan settings such as the size of the originals or the resolution.
❏Output: Set the saving destination, the saving format, the naming rules of the les, and so on.
❏Destination: Select the destination of the scanned images. You can send them by email or forward them to
an FTP server or Web server.
5. Click OK to return to the Job List window.
e created job is registered in the Job List.
6. Click OK to return to the main window.
Related Information
&“Document Capture Pro / Document Capture” on page 17
&“Scanning Using Document Capture (Mac OS)” on page 62
Enabling a Job to Run from the Control Panel (Button
Assignment)
By assigning a job to the scanner’s control panel in advance using Document Capture Pro (Windows), Document
Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can run jobs from the control panel.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Assigning a Job to the Control Panel (Windows)
Explains how to assign a job to the scanner’s control panel in Document Capture Pro. See the Document Capture
Pro help for details on the features.
1. Start Document Capture Pro.
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2. Click Job Settings on the top screen
e Job List is displayed.
3. Click Button Assignment.
e Button Assignment screen is displayed.
4. Select the job you want to run on the control panel from the pull-down menu.
5. Click OK to return to the Job List screen.
e job is assigned to the scanner’s control panel.
6. Click OK to return to the top screen.
Related Information
&“Document Capture Pro / Document Capture” on page 17
&“Scanning Using the Control Panel” on page 54
Assigning a Job to the Control Panel (Mac OS)
Explains how to assign a job to the scanner’s control panel in Document Capture. See the Document Capture help
for details on the features.
1. Start Document Capture.
2. Click the icon on the main window.
e Job List window is displayed.
3. Click the icon and select Event Settings.
4. Select the job you want to run on the control panel from the pull-down menu.
5. Click OK to return to the Job List window.
e job is assigned to the scanner’s control panel.
6. Click OK to return to the main window.
Related Information
&“Document Capture Pro / Document Capture” on page 17
&“Scanning Using the Control Panel” on page 54
Scanning Dierent Sizes or Types of Originals One by
One (Automatic Feeding Mode)
You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded in the ADF.
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When you are using Document Capture Pro, you can also use Automatic Feeding Mode.
1. Start Epson Scan 2.
Note:
When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings
button on the Scan Settings screen.
2. Select Automatic Feeding Mode on the Main Settings tab.
3. Make other settings for scanning in the Epson Scan 2 main window.
4. Click Scan.
Note:
When you are using Document Capture Pro, click Save to save the scan settings. When you start scanning, Automatic
Feeding Mode starts.
Automatic Feeding Mode starts.
e Automatic Feeding Mode window is displayed on your computer and the scanner.
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5. Adjust the edge guides, and then place the original in the ADF.
Scanning starts automatically.
6. Aer scanning stops, place the next original in the ADF.
Repeat this procedure until you have scanned all originals.
Note:
Press the
d
button to make Scanner Settings.
· Slow: Slows down the scanning speed. Use this to scan originals that are likely to jam, for example thin paper.
· DFDS Function: Skips double feed detection once and continues scanning. Use this to scan originals that are detected
as double feeds, for example plastic cards or envelopes.
· Paper Protection: Reduces damage to the originals by stopping scanning immediately when a feeding error occurs.
· Detect Glass Dirt: Detects dirt on the glass surface inside the scanner.
7. Aer you have scanned all originals, close Automatic Feeding Mode.
Press the button on the scanner or press Finish on the Automatic Feeding Mode screen displayed on your
computer.
Note:
You can make timeout settings to exit Automatic Feeding Mode.
Select Settings on the Document Source list to open the Document Source Settings screen. Set Automatic Feeding
Mode Timeout (minutes) on the screen displayed.
e scanned image is saved to the folder you specied.
Related Information
&“Placing Originals” on page 26
Separation Feature (for Windows Only)
You can use the separation feature when using Document Capture Pro.
By entering barcode or text information, you can automatically identify and separate or sort complicated
documents using the barcode information on the document, or by inserting blank pages in between pages in a
document.
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When scanning multiple documents and using separator information or a specied number of pages to separate
the document into multiple les, each separated le can be saved to a specic folder.
For example, you can make separation settings such as the following.
Note:
Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.
Split the data every three pages and save as multi-page PDFs (xed pages)
Enter barcode information and save as multi-page PDFs
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
Enter barcode information and separate into folders
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1
2
3
4
5
0.0
0.2
0.4
0.6
0.8
1.0
1.2
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Sorting and Saving Scanned Images into a Separate Folder
You can sort scanned images automatically and save them to a separate folder using Document Capture Pro.
To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the
originals or barcodes on the originals.
1. Place the originals including indicators, such as blank pages, between the pages where you want to separate the
scanned images.
2. Start Document Capture Pro.
3. Click Job Settings.
4. Click New Job.
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5. Set the Job Name.
6. Make scanning settings on the 1. Scan tab.
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7. Click 2. Save, make the save settings, and then select Apply job separation.
8. Click Separation Settings.
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Advanced Scanning
81
9. Select Separator on the Job Separation Settings screen.
❏Fixed Page: Select to separate by each specied page and split into les.
❏Blank Page: Select to separate by detecting blank pages.
❏Barcode: Select to separate by detecting barcodes.
❏OCR: Select to detect characters using OCR (Optical Character Recognition) and separate accordingly.
❏Form: Select to separate by detecting the type of Form.
❏File Size: Select to separate by detecting the le size of scanned images.
❏Patch Code: Select to separate by detecting the Patch Code.
10. Set detailed settings for separation, and then click OK.
Settings for separation vary depending on the Separator you selected. For details on the settings for
separation, click Help on the window and see the help for Document Capture Pro.
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Advanced Scanning
82
11. Click 3. Send, and then select the Destination.
Destination setting items are displayed according to the destination you selected. Make detailed settings as
necessary. Click Help for details on each item.
12. Click OK to close the Job Settings screen.
13. Click OK to close the job list screen.
e separation job is created.
14. Click the job icon.
e separation job is performed.
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15. Follow the on-screen instructions.
e scanned image is separated and saved using the settings you made for the job.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 56
&“Placing Originals” on page 26
Saving as an Oce Format File (for Windows Only)
You can save the scanned image as a Microso® Oce format le using Document Capture Pro.
You can select the following formats.
❏Microso® Word (.docx)
❏Microso® Excel® (.xlsx)
❏Microso® PowerPoint® (.pptx)
Note:
❏Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.
❏is feature is only available when the EPSON Scan OCR component is installed.
1. Place the original.
2. Start Document Capture Pro.
3. Click on the Scan and bar to display the destination screen.
If you have already displayed the destination screen, skip this procedure.
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Advanced Scanning
84
4. Click Scan Settings to display the Scan Settings screen.
5. Make the scanning settings, and then click OK.
6. Click one of the destination icons.
Scanning starts. Aer scanning, the Save Settings window or Transfer Settings window is displayed.
7. Select the Oce format le you want to save as from the File Type list.
8. Click Option to display the optional settings window.
9. Make settings for each item in the window, and then click OK.
10. Make other settings on the Save Settings window or the Transfer Settings window, and then click OK.
e scanned image is saved as an Oce format le.
Related Information
&“Scanning Using Document Capture Pro (Windows)” on page 56
&“Placing Originals” on page 26
User's Guide
Advanced Scanning
85
Menu Options on the Control Panel
You can start scanning, perform maintenance, make scanner settings, and view scanner information from the
control panel.
Scan
You can start jobs on your computer that were created in Document Capture Pro (Windows)/Document Capture
(Mac OS).
Scanner Settings
You c a n d is pl a y t he Scanner Settings screen by pressing the
d
button on the Select Job screen.
Slow
Slows down the feeding speed whenever scanning. When set to On, the icon is displayed.
Enable this in the following situations:
❏When originals jam frequently
❏When loading thin originals
❏When scanning dierent types or sizes of originals at once
❏If you feel that the scanner is noisy
DFDS Function
Skips double feed detection once and continues scanning. When set to On, the icon is displayed.
Enable this to scan originals that are detected as double feeds, for example plastic cards or envelopes.
Paper Protection
Reduces damage to the originals by stopping scanning immediately when the following status is
detected.
❏A feeding error for the originals occurs
❏Originals are fed askew
Select the detection level to enable this feature. See the table below for details on each level.
Level Examples of Protectable Paper Detection Sensitivity for Feeding
Skew
On-Lowest Plain paper Low
On-Low Plain paper/Thin paper
On-High Thin paper(Horizontal), such as
vouchers
Middle
User's Guide
Menu Options on the Control Panel
86
Level Examples of Protectable Paper Detection Sensitivity for Feeding
Skew
On-Highest Thin paper(Vertical), such as
application forms
High
c
Important:
❏is feature does not reduce damage to all jammed originals.
❏Depending on the condition of the originals being fed, you cannot detect feeding errors.
Note:
Depending on the original, the condition of the originals being fed, and the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏If misdetections occur frequently, lower the level of this feature.
❏Some originals may be misdetected as feeding errors, such as irregular shaped originals or originals scanned askew.
❏When scanning multiple originals, make sure that the edges of the originals are aligned. Originals may be misdetected as
feeding errors if the edges of the originals are not aligned, even if they are scanned correctly.
❏To scan the originals without skewing, adjust the edge guides to t the edge of the originals before scanning.
Detect Glass Dirt
Detects dirt on the glass surface inside the scanner. You can select the level of the detection.
Depending on the dirt, this feature may not work correctly.
Edit Job
You c a n d is pl a y t he Edit Job screen by pressing the OK button on the Select Job screen. You can edit the job
settings by pressing OK button again.
You can clear all settings you have changed by pressing the
y
button.
Destination
Select the destination where you want to save the scanned image.
File Type
Select the save format for the scanned image.
Image Type
Select the color of the output image.
Resolution
Select the resolution to scan.
❏High: Resolution is set to 600 dpi.
❏Medium: Resolution is set to 300 dpi.
❏Low: Resolution is set to 200 dpi.
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Menu Options on the Control Panel
87
Original Size
Select the size of the original you placed on the scanner.
Source
Select the side of the original you want to scan.
❏2-Sided: Scans both sides of the original.
❏1-Sided: Scans only the front side of the original.
Copies
Set the copy number when printing the scanned image using the printer.
Scanner Maintenance
Roller Cleaning
Displays how to clean the roller inside the scanner.
Roller Replacement
Displays how to replace the roller assembly kit. You can also reset the number aer replacing the roller
assembly kit.
Regular Cleaning
Displays how to perform regular cleaning of the inside of the scanner. You can also reset the number
aer performing regular cleaning.
Settings
Scanner Settings
Slow
Slows down the feeding speed whenever scanning. When set to On, the icon is displayed.
Enable this in the following situations:
❏When originals jam frequently
❏When loading thin originals
❏When scanning dierent types or sizes of originals at once
❏If you feel that the scanner is noisy
DFDS Function
Skips double feed detection once and continues scanning. When set to On, the icon is displayed.
Enable this to scan originals that are detected as double feeds, for example plastic cards or envelopes.
User's Guide
Menu Options on the Control Panel
88
Paper Protection
Reduces damage to the originals by stopping scanning immediately when the following status is
detected.
❏A feeding error for the originals occurs
❏Originals are fed askew
Select the detection level to enable this feature. See the table below for details on each level.
Level Examples of Protectable Paper Detection Sensitivity for Feeding
Skew
On-Lowest Plain paper Low
On-Low Plain paper/Thin paper
On-High Thin paper(Horizontal), such as
vouchers
Middle
On-Highest Thin paper(Vertical), such as
application forms
High
c
Important:
❏is feature does not reduce damage to all jammed originals.
❏Depending on the condition of the originals being fed, you cannot detect feeding errors.
Note:
Depending on the original, the condition of the originals being fed, and the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏If misdetections occur frequently, lower the level of this feature.
❏Some originals may be misdetected as feeding errors, such as irregular shaped originals or originals scanned askew.
❏When scanning multiple originals, make sure that the edges of the originals are aligned. Originals may be misdetected as
feeding errors if the edges of the originals are not aligned, even if they are scanned correctly.
❏To scan the originals without skewing, adjust the edge guides to t the edge of the originals before scanning.
Detect Glass Dirt
Detects dirt on the glass surface inside the scanner. You can select the level of the detection.
Depending on the dirt, this feature may not work correctly.
Ultrasonic Double Feed Detection
Detects a double feed error when multiple originals are fed and stops scanning.
Depending on the original, such as envelopes, plastic cards, originals with labels or stickers, and so on,
this feature may not work correctly.
LCD Brightness
Adjust the brightness of the LCD screen.
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Menu Options on the Control Panel
89
Sleep Timer
Adjust the time period for entering sleep mode (energy saving mode) when the scanner has not performed any
operations. e LCD screen turns black when the set time has passed.
Related Information
&“Energy Saving” on page 113
Power O Timer
Turn the scanner o automatically when no operations have been performed for the specied time. Set the time
period before the scanner turns o.
Any increase will aect the product’s energy eciency. Consider the environment before making any changes.
Related Information
&“Energy Saving” on page 113
Language
Select the country or region in which you are using your scanner.
Regular Cleaning Alert Settings
Warning Alert Setting
Noties you when it is time to clean the inside the scanner.
Count Alert Setting
Changes the scanning number when the cleaning notication will be displayed.
System Administration
Restrict User Access
Locks the settings to protect them from being changed by other users.
Restore Default Settings
Restores all settings to their initial status when purchased.
Related Information
&“Restricting User Access for the Control Panel” on page 15
&“Disable User Access Restriction for the Control Panel” on page 16
User's Guide
Menu Options on the Control Panel
90
Device Information
Status
is menu is only available when the icon is displayed on the home screen.
Indicates the following status. Press the OK button to see more detailed information.
❏Roller Replacement Soon: e number of scans is close to the life cycle of the rollers. Prepare
replacement rollers.
“Roller Assembly Kit Codes” on page 20
❏Roller Replacement: e number of scans exceeds the life cycle of the rollers. Replace the rollers.
“Replacing the Roller Assembly Kit” on page 107
❏Glass Cleaning: Dirt has been detected on the glass surface inside the scanner. Clean the inside of
the scanner. You can continue scanning by pressing the y button.
“Cleaning Inside the Scanner” on page 102
❏Regular Cleaning: It is time to clean inside the scanner.
“Cleaning Inside the Scanner” on page 102
Serial Number
Displays the serial number of the scanner.
Current Version
Displays the current rmware version.
Total Number of Scans
Displays the total number of scans.
Number of 1-Sided Scans
Displays the number of single-sided scans.
Number of 2-Sided Scans
Displays the number of double-sided scans.
Number of Scans of Carrier Sheet
Displays the number of scans using a Carrier Sheet.
Number of Scans After Replacing Roller
Displays the number of scans aer replacing the roller assembly kit.
Press the OK button to reset the number aer replacing the roller assembly kit.
Number of Scans After Regular Cleaning
Displays the number of scans aer performing regular cleaning.
Press the OK button to reset the number aer performing regular cleaning.
User's Guide
Menu Options on the Control Panel
91
Using the Flatbed Scanner Dock
e optional Flatbed Scanner Dock allows you to scan from the scanner glass.
Note:
❏You need the applicable atbed scanner to use the Flatbed Scanner Dock.
❏You cannot use the Flatbed Scanner Dock and the Network Interface Unit at the same time.
Part Names and Functions of the Flatbed Scanner
Dock
Front
AStopper Prevents ejected originals from falling o the output tray
extension. Adjust it to the length of the originals.
BOutput tray extension Holds originals ejected from the sheet feed scanner. Pull out the
output tray extension to the length of the originals.
CDocument cover/Output tray Blocks external light while scanning with the atbed scanner.
Holds originals ejected from the sheet feed scanner.
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Using the Flatbed Scanner Dock
92
Back
AUSB port 1 Connects a USB cable to connect to a computer.
BUSB port 2 Connects a USB cable to connect to the sheet feed scanner.
CDC inlet Connects the AC adapter.
Scanning from the Scanner Glass
1. Close the output tray.
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Using the Flatbed Scanner Dock
93
2. Open the document cover.
3. Place your document or photo face down on the scanner glass making sure the upper corner of the side you
want to scan is against the corner of the scanner next to the arrow mark.
User's Guide
Using the Flatbed Scanner Dock
94
Note:
You can avoid cropping by moving the document about 2.5 mm (0.1 inch) away from the top and side edges indicated
by
A
and
B
in the following gure.
4. Close the document cover gently so that your original does not move.
Note:
❏Always keep the scanner glass clean.
❏Do not leave originals on the scanner glass for an extended period of time as they may stick.
5. Start Document Capture Pro (Windows), Document Capture (Mac OS), or Epson Scan 2.
6. Select Scanner Glass from the Document Source list on the scan setting screen.
7. Set the other items as necessary and then start scanning.
Notes on Using the Flatbed Scanner Dock
Place the Flatbed Scanner Dock on a horizontal and stable surface.
Notes on Scanning from the ADF
Depending on the length of the originals, operations for the input tray, the output tray, and the stopper vary when
scanning from the ADF using the Flatbed Scanner Dock. Do one of the following.
Note:
See the explanation for placing originals regarding other operations except for the input tray, the output tray, and the stopper.
Originals shorter than A5 (210 mm)
Slide out the output tray, extend the output tray extension, and then raise the stopper.
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Using the Flatbed Scanner Dock
95
Note:
❏Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the central output extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
Originals of A5 (210 mm) or longer up to A4 (297 mm)
Extend the input tray, and then raise the stopper of the Flatbed Scanner Dock.
Note:
❏Make sure you raise and slide the stopper so that it is a little bit longer than the length of the original. is allows the
ejected originals to be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the central output extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
User's Guide
Using the Flatbed Scanner Dock
96
Originals longer than A4 (297 mm) to Legal (355.6 mm)
Extend the input tray, slide out the output tray extension of the Flatbed Scanner Dock, and then raise the stopper.
Note:
❏Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the central output extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
Originals longer than Legal (355.6 mm)
Do not extend the input tray extension and output tray extensions, and do not raise the stopper.
User's Guide
Using the Flatbed Scanner Dock
97
Related Information
&“Placing Originals” on page 26
Maintenance
Cleaning the Flatbed Scanner Dock
To keep your Flatbed Scanner Dock in optimum condition, follow the steps below to clean it periodically.
c
Important:
❏Never use alcohol, thinner, or corrosive solvent to clean the Flatbed Scanner Dock. ese chemicals can damage
the Flatbed Scanner Dock components and the case.
❏Be careful not to spill liquid into the scanner mechanism or electronic components. is could permanently
damage the mechanism and circuitry.
❏Do not spray lubricants onto the Flatbed Scanner Dock.
❏Never open the Flatbed Scanner Dock case.
1. Press the button to turn o the sheet feed scanner.
Note:
ere is no power button on the atbed scanner.
2. Unplug the AC adapter, and then disconnect the USB cable that is connected to the computer from the Flatbed
Scanner Dock.
3. Wipe o any dirt on the outer case with a so cloth.
If the case is very dirty, dampen a so cloth with water and wring it out thoroughly, and then wipe o any
remaining stains. Next, use a so dry cloth to wipe the case.
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Using the Flatbed Scanner Dock
98
Transferring and Transporting the Flatbed Scanner Dock
!
Caution:
When liing the Flatbed Scanner Dock, place your hands in the positions shown below. If you li the Flatbed
Scanner Dock by holding it in other positions, the Flatbed Scanner Dock may fall or you may trap your ngers when
placing the Flatbed Scanner Dock.
Transporting the Flatbed Scanner Dock a Short Distance
1. Press the button to turn o the sheet feed scanner.
Note:
ere is no power button on the atbed scanner.
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Using the Flatbed Scanner Dock
99
2. Unplug the AC adapter, and then disconnect the USB cable that is connected to the computer from the Flatbed
Scanner Dock.
3. Do not subject the Flatbed Scanner Dock to vibrations and keep it level while carrying.
Transporting the Flatbed Scanner Dock
Make sure you have the Setup guide with you before you begin the following procedure.
1. Press the button to turn o the sheet feed scanner.
Note:
ere is no power button on the atbed scanner.
2. Perform the setup procedure by reversing the procedure described in the setup guide supplied with the Flatbed
Scanner Dock to separate the sheet feed scanner, the atbed scanner, and the Flatbed Scanner Dock.
3. Attach the packing materials that came with the Flatbed Scanner Dock, and then repack it in its original box
or a similar box that ts the Flatbed Scanner Dock snugly.
Troubleshooting for the Flatbed Scanner Dock
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from
the Scanner Glass
❏Clean the scanner glass.
❏Remove any trash or dirt that adheres to the original.
❏Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
User's Guide
Using the Flatbed Scanner Dock
100
Related Information
&“Cleaning the Flatbed Scanner Dock” on page 98
Cannot Scan the Correct Area on the Scanner Glass
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
Binding Margins of a Booklet are Distorted or Blurred
When scanning a booklet on the scanner glass, characters may appear distorted or blurred on the binding margin.
If this problem occurs, text is not recognized correctly when you save the scanned image as a Searchable PDF.
To decrease distortion or blurring on the binding margin, gently press down the document cover and hold it down
while scanning to atten the booklet. Make sure you do not move the booklet while scanning.
c
Important:
Do not press the document cover with too much force. Otherwise, the booklet or the scanner may be damaged.
Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏When Auto, Color, or Grayscale is selected as the Image Type:
❏Check that Remove Background is selected in the Epson Scan 2 window. When you are using Document
Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings
screen.
Click the Advanced Settings tab > Remove Background.
❏Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text
Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
❏When Black & White is selected as the Image Type:
Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a
lower level for Edge Enhancement or a higher level for Noise Reduction Level.
User's Guide
Using the Flatbed Scanner Dock
101
Maintenance
Cleaning Outside the Scanner
Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
c
Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Do not let water get inside the product. is could cause a malfunction to occur.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Clean the outer case with a cloth dampened with mild detergent and water.
Wipe the LCD screen by using a so, dry cloth.
Cleaning Inside the Scanner
Aer using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may
cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans. You can
check the latest number of scans on the control panel or in the Epson Scan 2 Utility.
If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a
small amount of cleaner on the cleaning cloth to remove the stains.
c
Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
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Maintenance
102
3. Pull the lever and open the scanner cover.
4. Wipe o any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a so
cloth or a genuine Epson cleaning kit.
c
Important:
❏Do not place too much force on the glass surface.
❏Do not use a brush or a hard tool. Any scratches on the glass may aect the scan quality.
❏Do not spray cleaner directly onto the glass surface.
5. Wipe o any stains on the sensors with a cotton swab.
c
Important:
Do not use liquid such as a cleaner on a cotton swab.
User's Guide
Maintenance
103
6. Open the cover, and then remove the separation roller.
See “Replacing the Roller Assembly Kit” for more details.
7. Wipe o any dust or dirt on the separation roller using a genuine Epson cleaning kit or a so, moist cloth.
c
Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
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Maintenance
104
8. Open the cover, and then remove the pickup roller.
See “Replacing the Roller Assembly Kit” for more details.
9. Wipe o any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a so, moist cloth.
c
Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
10. Close the scanner cover.
11. Plug in the AC adapter, and then turn on the scanner.
12. Select Scanner Maintenance from the home screen using the
l
or
r
button, and then press the OK button.
13. On the Scanner Maintenance screen, select Roller Cleaning using the
l
or
r
button, and then press the OK
button.
14. Pull the lever to open the scanner cover.
e scanner enters roller cleaning mode.
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Maintenance
105
15. Slowly rotate the rollers at the bottom by pressing
]
button. Wipe the surface of the rollers using a genuine
Epson cleaning kit or a so cloth dampened with water. Repeat this until the rollers are clean.
!
Caution:
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an
injury.
16. Close the scanner cover.
e scanner exits roller cleaning mode.
Related Information
&“Cleaning Kit Codes” on page 20
&“Replacing the Roller Assembly Kit” on page 107
User's Guide
Maintenance
106
Replacing the Roller Assembly Kit
e roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans
exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your
computer screen, follow the steps below to replace it.
A: pickup roller, B: separation roller
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Pull the lever and open the scanner cover.
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Maintenance
107
4. Open the cover of the pickup roller, and then slide and remove it.
5. Pull down the xture of the roller axis, and then slide and remove the installed pickup rollers.
c
Important:
Do not pull out the pickup roller forcibly. is could damage the inside of the scanner.
User's Guide
Maintenance
108
6. While holding down the xture, slide the new pickup roller to the le and insert it into the hole in the scanner.
Press the xture to secure it.
7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover rmly.
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Maintenance
109
c
Important:
❏Make sure the pick up cover is closed correctly.
❏Make sure the pickup rollers are installed correctly if the cover is hard to close.
❏Do not install the cover while it is raised.
8. Push the hooks on both ends of the separation roller cover to open the cover.
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Maintenance
110
9. Li the le side of the separation roller, and then slide and remove the installed separation rollers.
10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.
11. Close the separation roller cover.
c
Important:
If the cover is hard to close, make sure the separation rollers are installed correctly.
12. Close the scanner cover.
13. Plug in the AC adapter, and then turn on the scanner.
14. Reset the scan number on the control panel or by using Epson Scan 2 Utility.
Note:
Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not
disassemble them.
Related Information
&“Roller Assembly Kit Codes” on page 20
Resetting the Number of Scans
Reset the number of scans using the control panel or Epson Scan 2 Utility aer replacing the Roller Assembly Kit.
User's Guide
Maintenance
111
Related Information
&“Replacing the Roller Assembly Kit” on page 107
Resetting the Number of Scans on the Control Panel
1. Select Scanner Maintenance from the home screen using the
l
or
r
button, and then press the OK button.
2. Select Roller Replacement using the
l
or
r
button, and then press the OK button.
3. Press the
d
button.
4. Press the OK button to reset the number of scans.
Note:
You can also reset the number of scans by using the following menu.
Select Device Information from the home screen > Number of Scans Aer Replacing Roller, and then press the OK
button to reset the number.
Resetting the Number of Scans in Epson Scan 2 Utility
Reset the number of scans using Epson Scan 2 Utility aer replacing the Roller Assembly Kit.
1. Turn on the scanner.
2. Start Epson Scan 2 Utility.
❏Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏Mac OS
Select Go > Applications > EPSON Soware > Epson Scan 2 Utility.
3. Click the Counter tab.
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Maintenance
112
4. Click Reset for the roller assembly kit.
Energy Saving
You can save energy by using sleep mode or auto power o mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any
increase will aect the product’s energy eciency. Consider the environment before making any changes.
1. Select Settings from the home screen using the
l
or
r
button, and then press the OK button.
2. Select Sleep Timer or Power O Timer using the
l
or
r
button, and then press the OK button.
3. Check the settings, and then change the timer settings as necessary.
4. Press the OK button to set the timer.
Transporting the Scanner
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter.
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Maintenance
113
3. Remove the cables and the devices.
4. Close the input tray extension and output tray.
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Important:
Make sure you close the output tray securely; otherwise it may be damaged during transport.
5. Remove the input tray.
6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a
sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
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Important:
❏Do not turn o the computer or the scanner while updating.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
Note:
Windows Server operating systems are not supported.
❏Win d ow s 1 0
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware
Updater.
❏Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
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115
Solving Problems
Scanner Problems
Checking Messages on the Control Panel
If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to
solve the problem.
Messages Solutions
Prepare the rollers for a replacement. For details, see your
documentation.
See the following section to nd roller assembly kit codes
and information on how to replace them.
“Roller Assembly Kit Codes” on page 20
“Replacing the Roller Assembly Kit” on page 107
To enable Restrict User Access, see your documentation. See the following section to enable Restrict User Access.
“Restricting User Access for the Control Panel” on page 15
Restrict User Access is enabled. For more details, see your
documentation.
See the following section to access restricted menus.
“Accessing Restricted Settings on the Control Panel” on
page 16
Clean inside the scanner. For details, see your
documentation.
See the following section to clean inside the scanner.
“Cleaning Inside the Scanner” on page 102
Scanner error. For details, see your documentation. Turn the power o and on again. If the error continues to
occur, contact your local dealer.
RECOVERY MODE The scanner has started in recovery mode because the
rmware update failed. Follow the steps below to try to
update the rmware again.
1. Connect the computer and the scanner with a USB cable.
2. Visit your local Epson website for further instructions.
Related Information
&“Updating Applications and Firmware” on page 114
&“Installing Your Applications” on page 127
The Scanner Does Not Turn On
❏Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
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116
Problems Starting Scanning
Cannot Start Document Capture Pro (Windows) or Document
Capture (Mac OS)
❏Make sure the following applications are installed:
❏Document Capture Pro (Windows) or Document Capture (Mac OS)
❏Epson Scan 2
❏Epson Event Manager
If the applications are not installed, install them again.
❏Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2
instead.
❏Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS).
❏Check the USB cable connection.
❏Make sure the USB cable is securely connected to the scanner and the computer.
❏Use the USB cable that came with the scanner.
❏Connect the scanner directly to the computer’s USB port. e scanner may not work properly when
connected to the computer through one or more USB hubs.
❏Make sure the scanner is turned on.
❏Wait until the status light stops ashing indicating that the scanner is ready to scan.
❏If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Cannot Start Epson Scan 2
Make sure the scanner is connected to your computer properly.
❏Check the USB cable connection.
❏Make sure the USB cable is securely connected to the scanner and the computer.
❏Use the USB cable that came with the scanner.
❏Connect the scanner directly to the computer’s USB port. e scanner may not work properly when
connected to the computer through one or more USB hubs.
❏Make sure the scanner is turned on.
❏Wait until the status light stops ashing indicating that the scanner is ready to scan.
❏If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
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Paper Feeding Problems
Multiple Originals Are Fed
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
If multiple originals are fed frequently, try the following.
❏If you load unsupported originals, the scanner may feed multiple originals at a time.
❏Clean the rollers inside the scanner.
❏Reduce the number of originals being placed at a time.
❏Select Slow on the control panel to slow down the scanning speed.
Select Settings from the home screen > Scanner Settings > Slow, and then set it to On.
❏Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one.
When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed
Settings button on the Scan Settings screen.
Related Information
&“Cleaning Inside the Scanner” on page 102
&“Scanning Dierent Sizes or Types of Originals One by One (Automatic Feeding Mode)” on page 75
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
1. Remove all originals remaining in the input tray.
2. Pull the lever and open the scanner cover.
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3. Carefully remove any originals remaining inside the scanner.
4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the
direction of the arrow.
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Important:
Make sure there is no paper inside the scanner.
5. Close the scanner cover.
The Original Jams in the Scanner Frequently
If the original jams in the scanner frequently, try the following.
❏Select Slow on the control panel to slow down the scanning speed.
Select Settings from the home screen > Scanner Settings > Slow, and then set it to On.
❏Clean the rollers inside the scanner.
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119
❏If the ejected originals get stuck in the output tray, store the output tray and do not use it.
Related Information
&“Cleaning Inside the Scanner” on page 102
Paper Protection Does not Work Correctly
Depending on the original and the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏When misdetection occurs frequently, lower the level of this feature.
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
&“Cleaning Inside the Scanner” on page 102
Scanning Speed Slows Down when Scanning Continuously
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from
overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover
even if the power is o.
Scanning Takes a Long Time
❏Scanning may take some time depending on the resolution setting, le type setting, or other scan settings you
set in the scanning application.
❏Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
❏Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
❏Win d ow s X P:
C:\Documents and Settings\(user name)\Local Settings\Temp
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Scanned Image Problems
Straight Lines Appear when Scanning from ADF
❏Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏Remove any trash or dirt that adheres to the original.
❏Using Detect Glass Dirt feature, alert message appears when dirt is detected on the scanner glass.
Select Settings on the home screen > Scanner Settings > Detect Glass Dirt, and then select On-Low or On-
High.
When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a
so cloth.
Note:
❏Depending on the dirt, it may not be detected correctly.
❏If the detection does not work correctly, change the setting.
Select On-High if the dirt is not detected. Select On-Low or O if the alert is displayed by a misdetection.
Related Information
&“Cleaning Inside the Scanner” on page 102
Glass Dirt Alert Does Not Disappear
If the glass dirt alert screen appears aer cleaning the inside of the scanner, check the glass surface again. If there
are scratches on the glass, they will be detected as a glass dirt.
Glass part will be required to replace. Contact your local dealer to repair.
Colors Are Uneven in the Scanned Image
If the scanner is subject to strong light such as direct sunlight, the sensor inside the scanner misdetects the light
and colors in the scanned image become uneven.
❏Change the orientation of the scanner so that no strong light is falling on the front of the scanner.
❏Move the scanner to a location where it will not be subjected to strong light.
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Expanding or Contracting the Scanned Image
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments
feature in Epson Scan 2 Utility. is feature is only available for Windows.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1. Start Epson Scan 2 Utility.
❏Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. Select the Adjustments tab.
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.
4. Click Set to apply the settings to the scanner.
Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏When Auto, Color, or Grayscale is selected as the Image Type:
❏Check that Remove Background is selected in the Epson Scan 2 window. When you are using Document
Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings
screen.
Click the Advanced Settings tab > Remove Background.
❏Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text
Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
❏When Black & White is selected as the Image Type:
Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a
lower level for Edge Enhancement or a higher level for Noise Reduction Level.
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122
Scanned Image or Text is Blurred
You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image
quality.
❏Change the resolution, and then scan again.
Set the appropriate resolution for the purpose of your scanned image.
❏Check that Text Enhancement is selected.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Scan Settings > Text Enhancement.
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement.
❏When Black & White is selected as the Image Type:
Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try
setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.
❏If you are scanning in JPEG format, try changing the compression level.
Document Capture Pro (Windows)/Document Capture (Mac OS X): Click Option on the Save Settings screen,
and then change the image quality for JPEG.
Epson Scan 2: Click Image Format > Options, and then change the Image Quality.
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏Check that Descreening is selected in the Epson Scan 2 window. When you are using Document Capture Pro,
you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Click the Advanced Settings tab > Descreening.
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123
❏Change the resolution, and then scan again.
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
Depending on the original, the edge of the original may not scanned when automatically detecting the size of the
original.
❏Adjust Crop Margins for Size "Auto" in the Epson Scan 2 window. When you are using Document Capture
Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Click the Main Settings tab > Document Size > Settings. On the Document Size Settings screen, adjust Crop
Margins for Size "Auto".
❏Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Note:
If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you
are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings
screen.
Click the Main Settings tab > Document Size, and then select Customize.
Character is not Recognized Correctly
Check the following to increase the recognition rate of OCR (Optical Character Recognition).
❏Check that the original is placed straight.
❏Use an original with clear text. Text recognition may decline for the following types of originals.
❏Originals that have been copied a number of times
❏Originals received by fax (at low resolutions)
❏Originals on which the letter spacing or line spacing is too small
❏Originals with ruled lines or underlining over the text
❏Originals with hand-written text
❏Originals with creases or wrinkles
❏Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as
possible.
❏When saving to Microso® Oce or Searchable PDF les, check that the correct languages are selected.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
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124
1. Start Epson Scan 2 Utility.
❏Windows 10/Windows Server 2016
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2. Disconnect the scanner from your computer.
3. Open the Control Panel:
❏Windows 10/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
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125
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS
Note:
Make sure you installed EPSON Soware Updater.
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner from your computer.
3. To uninstall the scanner driver, select System Preferences from the menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
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Important:
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
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126
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
Note:
❏Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing Epson Scan 2, disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
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127
Technical Specications
General Scanner Specications
Note:
Specications are subject to change without notice.
Scanner type Sheet Feed, one pass duplex color scanner
Photoelectric device CIS
Eective pixels 5,100×9,300 at 600 dpi
2,550×64,500 at 300 dpi
Light source RGB LED
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi (in 1 dpi increments)
*
Document Size Max: 215.9×6,096 mm (8.5×240 inches)
Min: 50.8×50.8 mm (2×2 inches)
Paper input Face-down loading
Paper output Face-down ejection
Paper capacity 100 sheets of paper at 80 g/m
Color Depth Color
❏30 bits per pixel internal (10 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏10 bits per pixel internal
❏8 bits per pixel external
Black and white
❏10 bits per pixel internal
❏1 bit per pixel external
Interface SuperSpeed USB
* You can scan long paper in the following resolutions.
❏50 to 600 dpi: 393.8 to 1346.2 mm (15.5 to 53 in.) in length
❏50 to 300 dpi: 1346.3 to 5,461.0 mm (53 to 215 in.) in length
❏50 to 200 dpi: 5,461.1 to 6,096.0 mm (215 to 240 in.) in length
User's Guide
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128
Dimensions and Weight Specications
Dimensions * Width: 296 mm (11.7 inches)
Depth: 169 mm (6.7 inches)
Height: 167 mm (6.6 inches)
Weight Approx. 3.6 kg (7.9 lb)
* Without protruding parts and the input tray.
Electrical Specications
Scanner Electrical Specications
Rated DC Input Power Supply Voltage DC 24 V
Rated DC Input Current 2 A
Power Consumption DS-870:
❏Operating: Approx. 18 W
❏Ready mode: Approx. 8.5 W
❏Sleep mode: Approx. 1.4 W
❏Power o: Approx. 0.1 W
DS-970:
❏Operating: Approx. 20 W
❏Ready mode: Approx. 8.5 W
❏Sleep mode: Approx. 1.4 W
❏Power o: Approx. 0.1 W
Note:
For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
AC Adapter Electrical Specications
Model A471H (AC 100-240 V)
A472E (AC 220-240 V)
Rated Input Current 1.2 A
Rated Frequency Range 50-60 Hz
Rated Output Power Supply Voltage DC 24 V
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129
Rated Output Current 2 A
Environmental Specications
Temperature When operating 5 to 35 °C (41 to 95 °F)
When stored –25 to 60 °C (–13 to 140 °F)
Humidity When operating 15 to 80% (without condensation)
When stored 15 to 85% (without condensation)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
System Requirements
Windows
*1
Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Windows Vista (32-bit, 64-bit)
Windows XP Professional x64 Edition Service Pack 2
Windows XP (32-bit) Service Pack 3
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 (32-bit, 64-bit)
Windows Server 2003 R2 (32-bit, 64-bit)
Windows Server 2003 (32-bit, 64-bit) Service Pack 2
Mac OS
*2 *3
macOS High Sierra
macOS Sierra
OS X El Capitan
OS X Yosemite
OS X Mavericks
OS X Mountain Lion
Mac OS X v10.7.x
Mac OS X v10.6.8
*1 Document Capture Pro does not support Windows Vista/Windows XP.
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130
*2 Fast User Switching on Mac OS or later is not supported.
*3 The UNIX File System (UFS) for Mac OS is not supported.
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131
Standards and Approvals
Standards and Approvals for European Models
Product and AC adapter
e following models are CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
J381D
A471H, A472E
Flatbed Scanner Dock option
e following model is CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
J381FBSD
Standards and Approvals for Australian Models
Product
EMC AS/NZS CISPR32 Class B
AC adapter (A471H)
EMC AS/NZS CISPR32 Class B
Flatbed Scanner Dock option
EMC AS/NZS CISPR32 Class B
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132
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
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133
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
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134
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
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Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Technical supp ort
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS JAKARTA
MANGGADUA
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
(+6221) 62301104
jkt-admin@epson-indonesia.co.id
NORTH
SUMATERA
ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor
A-4, Medan - North Sumatera
(+6261) 42066090 / 42066091
mdn-adm@epson-indonesia.co.id
WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa
Barat 40116
(+6222) 4207033
bdg-admin@epson-
indonesia.co.id
DI
YOGYAKARTA
ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak
Yogyakarta - DIY
(+62274) 581065
ygy-admin@epson-indonesia.co.id
EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma
Bangsa No. 116 - 118 Surabaya - JATIM
(+6231) 5355035
sby-admin@epson-indonesia.co.id
SOUTH
SULAWESI
ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,
mariso, MAKASSAR - SULSEL 90125
(+62411) 8911071
mksr-admin@epson-
indonesia.co.id
WEST
KALIMANTAN
ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad
Yani - Pontianak Kalimantan Barat
(+62561) 735507 / 767049
pontianak-admin@epson-
indonesia.co.id
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Province Company Name Address Phone
E-mail
RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru
Riau
(+62761) 8524695
pkb-admin@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA
SUDIRMAN
Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.
3 Jakarta Pusat - DKI JAKARTA 10220
(+6221) 5724335
ess@epson-indonesia.co.id
EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29
Surabaya - Jawa Timur
(+6231) 5014949
esssby@epson-indonesia.co.id
BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-
Banten
(+6221) 53167051 / 53167052
esstag@epson-indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT
Haryono No 970 Semarang - JAWA TENGAH
(+6224) 8313807 / 8417935
esssmg@epson-indonesia.co.id
EAST
KALIMANTAN
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan
Sempaja Selatan Kecamatan Samarinda
UTARA - SAMARINDA - KALTIM
(+62541) 7272904
escsmd@epson-indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9
Ilir Palembang Sumatera Selatan
(+62711) 311330
escplg@epson-indonesia.co.id
EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D
Jember-Jawa Timur (Depan Balai Penelitian
& Pengolahan Kakao)
(+62331) 488373 / 486468
jmr-admin@epson-indonesia.co.id
NORTH
SULAWESI
ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan
Megamas Boulevard, Jl Piere Tendean,
Manado - SULUT 95111
(+62431) 8890996
MND-ADMIN@EPSON-
INDONESIA.CO.ID
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
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Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
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Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (+632)441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.som.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
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