Table of Contents
- Copyright
- Trademarks
- Contents
- About This Manual
- Important Instructions
- Product Features
- Scanner Basics
- Part Names and Functions
- Buttons and Lights on the Control Panel
- Information on Applications
- Application for Scanning from a Computer (Epson ScanSmart)
- Application for Scanning Documents from a Smart Device (Epson Smart Panel)
- Application for Updating Software and Firmware (EPSON Software Updater)
- Application for Configuring Scanner Operations (Web Config)
- Application for Setting up the Device on a Network (EpsonNet Config)
- Software for Managing Devices on the Network (Epson Device Admin)
- Application for Creating Driver Packages (EpsonNet SetupManager)
- Option Items and Consumables Information
- Specifications of Originals and Placing Originals
- Network Settings
- Scanning
- Useful Features
- Maintenance
- Solving Problems
- Scanner Problems
- Problems Starting Scanning
- Paper Feeding Problems
- Scanned Image Problems
- Straight Lines Appear when Scanning from ADF
- Glass Dirt Alert Does Not Disappear
- Colors Are Uneven in the Scanned Image
- Expanding or Contracting the Scanned Image
- Offset Appears in the Background of Images
- Scanned Image or Text is Blurred
- Moiré Patterns (Web-Like Shadows) Appear
- The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
- Character is not Recognized Correctly
- Cannot Solve Problems in the Scanned Image
- Uninstalling and Installing Applications
- Adding or Replacing the Computer or Devices
- Administrator Information
- Technical Specifications
- Standards and Approvals
- Where to Get Help
Epson ES-500WII User Manual
Displayed below is the user manual for ES-500WII by Epson which is a product in the Scanners category. This manual has pages.
Related Manuals
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏Wi-Fi, Wi-Fi Alliance, and Wi-Fi Protected Access (WPA) are registered trademarks of the Wi-Fi Alliance. Wi-
Fi Protected Setup, and WPA2 are trademarks of the Wi-Fi Alliance.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................8
Marks and Symbols.........................8
Descriptions Used in this Manual...............8
Operating System References..................8
Important Instructions
Safety Instructions.........................11
Restrictions on Copying.....................12
Product Features
Supports Epson Smart Panel, an App for Smart
Devices.................................14
Paper Protection to Reduce Damage to the
Originals................................15
Notication of Dirt on the Sensor..............15
Double-Feed Detection Feature with Selectable
Stop Timing..............................15
High-Quality Scanning with Automatic
Document Detection.......................16
Scanner Basics
Part Names and Functions...................18
Buttons and Lights on the Control Panel.........20
Buttons...............................20
Lights................................21
Error Indicators.........................22
Information on Applications..................23
Application for Scanning from a Computer
(Epson ScanSmart)...................... 23
Application for Scanning Documents from a
Smart Device (Epson Smart Panel)...........24
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 24
Application for Conguring Scanner
Operations (Web Cong)..................24
Application for Setting up the Device on a
Network (EpsonNet Cong)................26
Soware for Managing Devices on the
Network (Epson Device Admin).............26
Application for Creating Driver Packages
(EpsonNet SetupManager).................27
Option Items and Consumables Information. . . . . . 27
Carrier Sheet Codes......................27
Roller Assembly Kit Codes.................27
Cleaning Kit Codes......................28
Specications of Originals and
Placing Originals
Specications of Originals................... 30
General Specications for Originals being
Scanned.............................. 30
Types of Originals that Require Attention. . . . . . 33
Types of Originals that Must Not be Scanned. . . .34
Placing Originals..........................35
Standard Size Originals................... 35
Long Paper............................40
Plastic Cards...........................42
Laminated Cards........................46
Large Size Originals......................48
Irregular Shaped Originals.................51
Photographs........................... 54
Envelopes.............................57
Mixture of Originals......................60
Network Settings
Network Connection Types.................. 64
Wi-Fi Connection.......................64
AP Mode Connection.................... 64
Connecting the Scanner to the Network......... 65
Making Wi-Fi Settings from the Control Panel. . . . 65
Making Wi-Fi Settings by Push Button Setup
(WPS)................................65
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................66
Making AP Mode Settings.................67
Checking the Scanner's IP Address.............67
Scanning
Scanning from a Computer...................69
Scanning Using Epson ScanSmart............69
Scanning Dierent Sizes or Types of
Originals One by One Continuously
(Automatic Feeding Mode).................73
Scanning from Smart Device (Epson Smart Panel). .75
4
Useful Features
Setting the Glass Surface Stain Detection Feature. . . 77
Setting the Document Protection Feature........ 78
Setting the Operation When a Double-Feed is
Detected................................79
Maintenance
Cleaning Outside the Scanner.................82
Cleaning Inside the Scanner..................82
Resetting the Number of Scans Aer Regular
Cleaning..............................86
Replacing the Roller Assembly Kit..............88
Resetting the Number of Scans Aer
Replacing the Rollers.....................92
Energy Saving............................94
Transporting the Scanner....................95
Updating Applications and Firmware...........95
Updating Firmware Using Web Cong........96
Updating Firmware without Connecting to
the Internet............................96
Solving Problems
Scanner Problems......................... 99
Scanner Lights Indicate an Error.............99
e Scanner Does Not Turn On.............99
Problems Starting Scanning..................99
Cannot Start Scanning from Computer........99
Cannot Start Scanning from Smart Device. . . . .104
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 106
Multiple Originals Are Fed (Double Feed). . . . . 106
Removing Jammed Originals from the Scanner. 107
e Original Jams in the Scanner Frequently. . . 108
Paper Protection Does not Work Correctly. . . . 109
e Originals Get Dirty..................109
Scanning Speed Slows Down when Scanning
Continuously..........................109
Scanning Takes a Long Time...............109
Scanned Image Problems...................110
Straight Lines Appear when Scanning from
ADF................................ 110
Glass Dirt Alert Does Not Disappear.........110
Colors Are Uneven in the Scanned Image. . . . . 110
Expanding or Contracting the Scanned Image. . 111
Oset Appears in the Background of Images. . . 111
Scanned Image or Text is Blurred........... 112
Moiré Patterns (Web-Like Shadows) Appear. . . 113
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................113
Character is not Recognized Correctly........113
Cannot Solve Problems in the Scanned Image. . 114
Uninstalling and Installing Applications. . . . . . . . 115
Uninstalling Your Applications.............115
Installing Your Applications...............116
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
Connected to the Network..................118
Using a Network Scanner from a Second
Computer............................118
Using a Network Scanner from a Smart Device. 119
Re-setting the Network Connection........... 119
When Replacing the Wireless Router.........119
When Changing the Computer.............120
Changing the Connection Method to the
Computer............................120
Making Wi-Fi Settings from the Control Panel. .121
Checking the Network Connection Status.......121
Checking the Network Status Using Network
Light................................121
Checking the Network of the Computer
(Windows only)........................121
Disabling the Network Setting from the Control
Panel..................................122
Restoring the Network Settings from the
Control Panel............................123
Administrator Information
Connecting to the Network..................125
Before Making Network Connection.........125
Connecting to the Network Using a Static IP
Address..............................126
Introduction of Product Security Features. . . . . . . 127
Administrator Settings.....................127
Conguring the Administrator Password......127
Logging on to the Scanner from a Computer. . . 128
Monitoring a Remote Scanner................128
Checking Information for a Remote Scanner. . . 128
Receiving Email Notications When Events
Occur...............................129
Backing Up the Settings....................132
Export the settings......................132
Import the settings......................133
5
Advanced Security Settings..................134
Security Settings and Prevention of Danger. . . . 134
Controlling Using Protocols...............135
Using a Digital Certicate.................137
SSL/TLS Communication with the Scanner. . . . 143
Encrypted Communication Using IPsec/IP
Filtering..............................144
Connecting the Scanner to an IEEE802.1X
Network............................. 155
Solving Problems for Advanced Security......157
Technical Specications
General Scanner Specications...............166
Network Specications.....................167
Wi-Fi Specications.....................167
Network Function List...................167
Security Protocol.......................167
Using Port for the Scanner..................167
Dimensions and Weight Specications......... 168
Electrical Specications.................... 168
Scanner Electrical Specications............168
AC Adapter Electrical Specications.........169
Environmental Specications................169
System Requirements......................170
Standards and Approvals
Standards and Approvals for European Models. . . 172
Standards and Approvals for U.S. Models. . . . . . . .172
Where to Get Help
Technical Support Web Site..................175
Contacting Epson Support..................175
Before Contacting Epson.................175
Help for Users in Europe..................175
Help for Users in Taiwan..................175
Help for Users in Singapore............... 176
Help for Users in ailand................176
Help for Users in Vietnam................ 177
Help for Users in Indonesia................177
Help for Users in Hong Kong.............. 179
Help for Users in Malaysia................ 179
Help for Users in India...................180
Help for Users in the Philippines............180
6
About This Manual
Introduction to the Manuals...........................................8
Marks and Symbols..................................................8
Descriptions Used in this Manual....................................... 8
Operating System References...........................................8
Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual
>
Operating System References
8
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual
>
Operating System References
9
Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions
>
Safety Instructions
11
❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
aect the operation of cardiac pacemakers.
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions
>
Restrictions on Copying
12
Product Features
Supports Epson Smart Panel, an App for Smart Devices...................... 14
Paper Protection to Reduce Damage to the Originals........................ 15
Notication of Dirt on the Sensor...................................... 15
Double-Feed Detection Feature with Selectable Stop Timing...................15
High-Quality Scanning with Automatic Document Detection..................16
Supports Epson Smart Panel, an App for Smart
Devices
Epson Smart Panel, an intuitive app for operating smart devices
You can use the Epson Smart Panel to perform the following operations.
❏You can scan from your smart device and save scanned results to your smart device.
❏You can easily upload scanned data to a cloud service.
❏You can easily make Wi-Fi settings by following the guidance provided.
❏You can check the causes and solutions to errors from your smart device.
Related Information
&“Application for Scanning Documents from a Smart Device (Epson Smart Panel)” on page 24
Product Features
>
Supports Epson Smart Panel, an App for Smart Devices
14
Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Related Information
&“Setting the Document Protection Feature” on page 78
Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Related Information
&“Setting the Glass Surface Stain Detection Feature” on page 77
Double-Feed Detection Feature with Selectable Stop
Timing
When multiple documents are fed during scanning, the double-feed detection feature will stop scanning. When a
double-feed is detected, you can select between stopping the scan immediately or stopping aer ejecting the
document.
Product Features
>
Double-Feed Detection Feature with Selectable Stop Timing
15
For example, when scanning slips attached to sheets of paper, selecting Aer Eject detects a double-feed and stops
aer ejecting the paper, but allows you to continue scanning.
Related Information
&“Setting the Operation When a Double-Feed is Detected” on page 79
High-Quality Scanning with Automatic Document
Detection
You can set Color/Black & White automatic detection as well as Color/Grayscale automatic detection according to
the document and application being used.
When set to Color/Grayscale automatic detection, you can attain high-quality images by scanning monochrome
documents that include gures and tables in grayscale.
Color/Black & White
Color/Grayscale
Product Features
>
High-Quality Scanning with Automatic Document Detection
16
Scanner Basics
Part Names and Functions............................................18
Buttons and Lights on the Control Panel..................................20
Information on Applications..........................................23
Option Items and Consumables Information..............................27
Part Names and Functions
Front
AADF (Automatic Document Feeder) Feeds loaded originals automatically.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
DInput tray extension
EOutput tray Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
FOutput tray extension
GStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Back
Scanner Basics
>
Part Names and Functions
18
ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CDC inlet Connects the AC adapter.
Inside
ACover open lever Pull the cover open lever and open the scanner cover.
BScanner cover Pull the cover open lever and open the scanner cover when
cleaning inside of the scanner and removing jammed paper.
CPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
DSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 82
&“Replacing the Roller Assembly Kit” on page 88
Scanner Basics
>
Part Names and Functions
19
Buttons and Lights on the Control Panel
Buttons
APower button Turns the scanner on or o.
BWi-Fi connect button Press the WPS button on the access point, and then press
the button for more than three seconds to connect to a
Wi-Fi network. See the chapter “Network Settings” for more
details. Press the button to cancel the settings.
CWi-Fi on/o button Press this button for more than three seconds to turn o the
wireless signal. Press again to turn on the signal.
DDouble feed detection skip button Normally, an error occurs when detecting double feeds
when loading envelopes, plastic cards, originals with labels
or stickers, and so on. Press the button before scanning
to skip this error once (one sheet). The light is on when this
is enabled. Follow the steps below to restart scanning when
a double feed error has occurred (the error light ashes).
1. Open the scanner cover, and then remove the originals.
2. Close the scanner cover, and then press the button.
3. Load the originals.
4. Restart scanning by pressing the start button or the
software button.
ESlow mode button Slow down the feeding speed when scanning. The light is on
when this is enabled.
Press this button in the following situations:
❏when originals jam frequently
❏when loading thin originals
Scanner Basics
>
Buttons and Lights on the Control Panel
>
Buttons
20
FStop button ❏Cancels scanning.
❏Finishes Automatic Feeding Mode.
❏Cancels Wi-Fi settings by push button setup (WPS).
❏Press this to release the error when a network connection
error occurs.
❏Cancels a rmware update over a network connection.
GStart button ❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
Additional functions are available with dierent combinations of buttons.
+ Hold down the and buttons for more than three seconds to start PIN Code Setup
(WPS). See the chapter “Network Settings” for more details.
+ Turn on the scanner while holding down the button to restore the default network
settings.
Related Information
&“Placing Plastic Cards” on page 43
&“Placing Laminated Cards” on page 46
&“Placing Envelopes” on page 58
&“Cleaning Inside the Scanner” on page 82
Lights
AAP mode light Indicates that the scanner is connected wirelessly in AP mode.
BWi-Fi light Blue indicates that the scanner is connected to a wireless (Wi-Fi)
network. White indicates it is searching for an access point.
CError light An error has occurred. See “Light Error Indicators” for more details.
Scanner Basics
>
Buttons and Lights on the Control Panel
>
Lights
21
DAutomatic Feeding Mode
light
The scanner is in Automatic Feeding Mode. Scanning starts when
an original is placed in the input tray.
EReady light On: The scanner is ready to be used.
Flashing: The scanner is scanning, waiting to scan,
processing, or sleeping.
O: The scanner cannot be used because the power
is o or an error has occurred.
FSkip double feed detection
light
This is on when skipping double feed detection is enabled.
GSlow mode light This is on during slow mode.
Related Information
&“Error Indicators” on page 22
&“Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on
page 73
You c a n s c a n dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded into the scanner.
Error Indicators
Scanner errors
Indicators Situation Solutions
Flashing slowly A paper jam or double feed occurred. Open the scanner cover, and then re-
move jammed originals. Close the cov-
er to release the error. Load the origi-
nals again.
On The scanner cover is opened. Close the scanner cover.
Flashing fast
Flashing fast
Flashing fast
Flashing fast
A fatal error has occurred. Turn the power o and on again. If the
error continues to occur, contact your
local dealer.
Scanner Basics
>
Buttons and Lights on the Control Panel
>
Error Indicators
22
Indicators Situation Solutions
On
On
On
On
O
On
On
The scanner has started in recovery
mode because the rmware update
failed.
Follow the steps below to try to up-
date the rmware again.
1. Connect the computer and the scan-
ner with a USB cable. (During recovery
mode, you cannot update the rm-
ware over a network connection.)
2. Visit your local Epson website for fur-
ther instructions.
Network connection errors
Indicators Situation Solutions
Flashing slowly
On
An access point settings error has oc-
curred. Press the button to release the er-
ror, and then restart the devices you
want to connect to the network. Re-
connect to the network.
Flashing slowly
Flashing slowly
An access point settings error has oc-
curred (a security error).
Flashing slowly (white)
Flashing slowly
A network connection error has occur-
red (the Date and Time has not been
set correctly)
Re-set the Date and Time in Web Con-
g.
Related Information
&“Application for Conguring Scanner Operations (Web Cong)” on page 24
&“Removing Jammed Originals from the Scanner” on page 107
&“Connecting the Scanner to the Network” on page 65
Information on Applications
is section introduces the application products available for your scanner. e latest application can be installed
at the Epson Web site.
Application for Scanning from a Computer (Epson ScanSmart)
is application allows you to scan documents easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
Scanner Basics
>
Information on Applications
>
Application for Scanning from a Computer (Epson ScanSmart)
23
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Application for Scanning Documents from a Smart Device (Epson
Smart Panel)
Epson Smart Panel is an application that allows you to scan documents using smart devices such as smart phones
and tablet devices. You can save the scanned data in smart devices or cloud services, and send by e-mail.
Even if you do not have a wireless router, you can automatically connect Wi-Fi enabled smart devices to the
scanner by using Wi-Fi Direct.
Application for Updating Software and Firmware (EPSON Software
Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware and manuals over the
Internet. If you want to check for update information regularly, you can set the interval for checking for updates in
EPSON Soware Updater's auto update settings.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > EPSON Soware Updater.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Application for Conguring Scanner Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the scanner status or change the network service and scanner settings. To use the
Web Cong, connect the scanner and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Scanner Basics
>
Information on Applications
>
Application for Conguring Scanner Operations (Web Cong)
24
Running Web Cong on a Web Browser
1. Launch a Web browser from a computer or smart device, and then enter the scanner's IP address.
Format:
IPv4: http://the scanner's IP address/
IPv6: http://[the scanner's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
❏Since the scanner uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser when
you start Web Cong; this does not indicate a problem and can be safely ignored.
❏If the administrator password has not been set when accessing Web Cong, you need to set a user name and
password.
c
Important:
Do not forget the user name and the password. If you forget them, you will need to contact Epson service
support.
2. If you want to change the scanner settings, you need to login as an administrator.
Click Administrator Login at the top-right of the screen. Enter the User Name and Current password, and
then click OK.
Note:
If Administrator Logout is displayed at the top-right of the screen, you have already logged-on as an administrator.
Related Information
&“Checking the Scanner's IP Address” on page 67
Running Web Cong on Windows
When connecting a computer to the scanner using WSD, follow the steps below to run Web Cong.
1. Open the scanner list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
2. Right-click on your scanner and select Properties.
Scanner Basics
>
Information on Applications
>
Application for Conguring Scanner Operations (Web Cong)
25
3. Select the Web Ser v ice tab and click the URL.
Since the scanner uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Note:
If the administrator password has not been set when accessing Web Cong, you need to set a user name and password.
c
Important:
Do not forget the user name and the password. If you forget them, you will need to contact Epson service
support.
Application for Setting up the Device on a Network (EpsonNet
Cong)
EpsonNet Cong is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏Windows 10
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
Software for Managing Devices on the Network (Epson Device
Admin)
Epson Device Admin is a multifunctional application soware that manages the device on the network.
e following functions are available.
❏Monitor or manage up to 2,000 printers or scanners over the segment
❏Make a detailed report, such as for the consumable or product status
❏Update the rmware of the product
❏Introduce the device to the network
❏Apply the unied settings to multiple devices.
You can download Epson Device Admin from Epson support website. For more information, see the
documentation or help of Epson Device Admin.
Scanner Basics
>
Information on Applications
>
Software for Managing Devices on the Network (Epson Device Ad
…
26
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple scanner installation, such as installing the
scanner driver and so on. is soware allows the administrator to create unique soware packages and distribute
them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Option Items and Consumables Information
Carrier Sheet Codes
Using a Carrier Sheet allows you to scan irregular shaped originals or photos that can be easily scratched. You can
scan originals larger than A4 size with a carrier sheet by folding it in half.
Part name Codes
*1
Replacement cycle
Carrier Sheet B12B819051 3,000
*2
*1 You can only use the carrier sheet with the code.
*2 This number is a guide to the replacement cycle. Do not use a Carrier Sheet that is scratched.
Related Information
&“General Specications for Originals being Scanned” on page 30
&“Placing Large Size Originals” on page 49
&“Placing Irregular Shaped Originals” on page 52
&“Placing Photographs” on page 55
Roller Assembly Kit Codes
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service
number. You can check the latest number of scans in the Epson Scan 2 Utility.
A: pickup roller, B: separation roller
Scanner Basics
>
Option Items and Consumables Information
>
Roller Assembly Kit Codes
27
Part name Codes Life cycle
Roller Assembly Kit B12B819671
B12B819681 (India only)
200,000
*
* This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement
cycle. The replacement cycle may vary depending on dierent paper types, such as paper that generates a lot of paper dust
or paper with a rough surface that may shorten the life cycle.
Related Information
&“Replacing the Roller Assembly Kit” on page 88
&“Resetting the Number of Scans Aer Replacing the Rollers” on page 92
Cleaning Kit Codes
Use this when cleaning inside the scanner. is kit is composed of cleaning liquid and a cleaning cloth.
Part name Codes
Cleaning Kit B12B819291
Related Information
&“Cleaning Inside the Scanner” on page 82
Scanner Basics
>
Option Items and Consumables Information
>
Cleaning Kit Codes
28
Specications of Originals
is section explains the specications and conditions of originals that can be loaded in the ADF.
General Specications for Originals being Scanned
Type of Original Thickness Size
Plain paper
Fine paper
Recycled paper
Post card
Business card
Envelopes
Plastic cards complying with ISO7810
ID-1 type (with or without emboss)
Laminated cards
Thermal paper
27 to 413 g/m
A8 size or less: 127 to 413 g/m
Plastic cards: 1.24 mm (0.05 in.) or less
(including emboss)
Laminated Cards: 0.8 mm (0.03 in.) or
less
Maximum: 215.9×6,096.0 mm
(8.5×240.0 in.)
Minimum: 50.8×50.8 mm (2.0×2.0 in.)
The loadable size varies depending on
the type of the originals and the
scanning resolution.
Note:
❏All originals must be at at the leading edge.
❏Make sure that curls on the leading edge of the originals are kept within the following range.
A
must be 3 mm or less.
B
must be 1 mm or less while
B
is equal to or less than
C
. When
C
is equal to or more than 10 times the size of
B
,
B
can be more than 1 mm.
❏Even when the original meets the specications for originals that can be placed in the ADF, it may not feed from the ADF
or the scan quality may decline depending on the paper properties or quality.
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
30
Size Measurement Thickness Paper Type Loading Capacity
*
A4 210×297 mm
(8.3×11.7 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 6 mm (0.23 in.)
80 g/m: 50 sheets
90 g/m: 43 sheets
104 g/m: 37 sheets
127 g/m: 31 sheets
157 g/m: 25 sheets
209 g/m: 19 sheets
256 g/m: 15 sheets
413 g/m: 9 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 6 mm (0.23 in.)
15 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Long Paper
e specication of long paper you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Maximum width: 215.9 mm (8.5 in.)
Maximum length: 6,096.0 mm (240.0
in.)
*
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
* The following shows the maximum lengths according to the scanning resolution.
❏50 to 200 dpi : 6,096.0 mm ( 240.0 in.)
❏201 to 300 dpi : 5,461.0 mm ( 215.0 in.)
❏301 to 600 dpi : 1,346.0 mm ( 53.0 in.)
Note:
You cannot scan long paper using Epson Smart Panel.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
31
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 0.76 mm (0.03 in.) to
1.1 mm (0.04 in)
*
5 cards
Less than 0.76 mm
(0.03 in.)
5 cards
* You can scan these cards only when the resolution is 300 dpi or less, and disabling Slow mode.
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
Note:
You cannot scan laminated cards using Epson Smart Panel.
Specications for Originals Using the Carrier Sheet
e optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals
that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular
shaped originals, and so on.
e following table provides the conditions for using the Carrier Sheet.
Specications of Originals and Placing Originals
>
Specications of Originals
>
General Specica
…
32
Type Size Thickness Loading Capacity of
the Carrier Sheet
Originals that cannot be
loaded directly into the
scanner
A3
*1
A4
B4
*1
Letter
Legal
*1
B5
A5
B6
A6
A8
Custom size:
❏Width: up to 431.8 mm (17 in.)
*2
❏Length: up to 297 mm (11.7 in.)
*3
0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
5 sheets
*1 Fold in half to set.
*2 Originals that are wider than 215.9 mm (8.5 in.) need to be folded in half.
*3 The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm (11.7 in.) long. Otherwise, the length of the scanned image may be longer than intended as the
scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the
application.
Related Information
&“Carrier Sheet Codes” on page 27
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 5 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
Types of Originals that Require Attention
e following types of originals may not be successfully scanned.
❏Originals with an uneven surface such as letter head paper
Specications of Originals and Placing Originals
>
Specications of Originals
>
Types of Original
…
33
❏Originals with wrinkles or fold lines
❏Perforated originals
❏Original with labels or stickers
❏Carbon-less paper
❏Curled originals
❏Coated paper
Note:
❏Because carbon-less paper contains chemical substances that may harm the rollers, if paper jams occur frequently, clean
the pickup roller and the separation roller.
❏Wrinkled originals may scan better if you slow down the feeding speed during scanning or smooth out the wrinkles before
loading.
❏To scan delicate originals or originals that are easily wrinkled, use the Carrier Sheet (sold separately).
❏To scan originals that are incorrectly detected as double feeds, press the (Double Feed Detection Skip) button before
scanning or select O in Detect Double Feed on the Main Settings tab in Epson Scan 2 window.
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button >
Scanner Settings tab > Scan Settings.
❏Labels or stickers must be rmly stuck to the originals with no glue protruding.
❏Try to atten the curled originals before scanning.
Related Information
&“Scanner Basics” on page 17
&“Maintenance” on page 81
Types of Originals that Must Not be Scanned
e following types of originals must not be scanned.
❏Photos
❏Booklets
❏Bank books
❏Passports
❏Non-paper original (such as clear les, fabric, and metal foil)
❏Originals with staples or paper clips
❏Originals with glue attached
❏Ripped originals
❏Heavily wrinkled or curled originals
❏Transparent originals such as OHP lm
❏Originals with carbon paper on the back
❏Originals with wet ink
❏Originals with sticky notes attached
Specications of Originals and Placing Originals
>
Specications of Originals
>
Types of Original
…
34
Note:
❏Do not feed photos, valuable original artwork, or important documents which you do not want to damage or deface into
the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use
the Carrier Sheet (sold separately).
❏Rippled, wrinkled, or curled originals can also be scanned if you use the Carrier Sheet (sold separately).
Related Information
&“Photographs” on page 54
Placing Originals
Standard Size Originals
Specications of Standard Size Originals
e list of the standard size originals you can load on the scanner.
Size Measurement Thickness Paper Type Loading Capacity
*
A4 210×297 mm
(8.3×11.7 in.)
27 to 413 g/m Plain paper
Fine paper
Recycled paper
Thickness of the originals stack:
under 6 mm (0.23 in.)
80 g/m: 50 sheets
90 g/m: 43 sheets
104 g/m: 37 sheets
127 g/m: 31 sheets
157 g/m: 25 sheets
209 g/m: 19 sheets
256 g/m: 15 sheets
413 g/m: 9 sheets
The loading capacity varies
depending on the paper type.
Letter 215.9×279.4 mm
(8.5×11 in.)
Legal 215.9×355.6 mm
(8.5×14 in.)
B5 182×257 mm
(7.2×10.1 in.)
A5 148×210 mm
(5.8×8.3 in.)
B6 128×182 mm
(5.0×7.2 in.)
A6 105×148 mm
(4.1×5.8 in.)
A8 52×74 mm
(2.1×2.9 in.)
127 to 413 g/m
Business Card 55×89 mm
(2.1×3.4 in.)
210 g/m Thickness of the originals stack:
under 6 mm (0.23 in.)
15 sheets
* You can rell the originals up to the maximum capacity during scanning.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
35
Placing Standard Size Originals
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
Note:
❏For A4 size or larger originals, make sure you pull out and extend the input tray extension.
❏Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the
original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
❏e stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper
position to the best position for the originals being scanned.
❏If thick originals bump into the output tray and fall from it, store the output tray and do not use it to stack the
ejected originals.
❏If scanned images are still aected by ejected originals hitting the surface below the scanner, we recommend placing
the scanner on the edge of a table where the ejected originals can drop freely and you can catch them.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
36
3. Fan the originals.
Hold both ends of the originals and fan them a few times.
4. Align the edges of the originals with the printed side facing down and slide the leading edge into a wedge
shape.
5. Load the originals into the input tray facing down with the top edge facing into the ADF.
Slide the originals into the ADF until they meet resistance.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
37
Note:
❏When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing the side or
facing down. ere must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However,
there can be holes within 30 mm (1.2 inches) from the leading edge of the originals. Make sure that the edges of the
punch holes do not have burrs or curls.
❏When scanning thin paper with crinkles that are causing paper jams or double feeds, you may be able to improve the
situation by pressing the (Slow Mode) button to slow down the feeding speed. Pressing the (Slow Mode)
button once slows down the paper feeding speed; press it again to return to normal speed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Standard Size Originals
39
Long Paper
Specications of Long Paper
e specication of long paper you can load into the scanner.
Size Thickness Paper Type Loading Capacity
Maximum width: 215.9 mm (8.5 in.)
Maximum length: 6,096.0 mm (240.0
in.)
*
50 to 130 g/m Plain paper
Fine paper
Recycled paper
1 sheet
* The following shows the maximum lengths according to the scanning resolution.
❏50 to 200 dpi : 6,096.0 mm ( 240.0 in.)
❏201 to 300 dpi : 5,461.0 mm ( 215.0 in.)
❏301 to 600 dpi : 1,346.0 mm ( 53.0 in.)
Note:
You cannot scan long paper using Epson Smart Panel.
Placing Long Paper
1. Open the input tray, and then slide out the output tray.
Note:
Do not extend the input tray extension and output tray extensions and do not raise the stopper.
Specications of Originals and Placing Originals
>
Placing Originals
>
Long Paper
40
2. Slide the edge guides on the input tray all the way out.
3. Load the original straight into the input tray, facing down with the top edge facing into the ADF.
Slide the original into the ADF until it meets resistance.
4. Adjust the edge guides to t the edge of the long paper making sure there are no gaps between the edge of the
paper and the edge guides. Otherwise, the originals may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Long Paper
41
Note:
❏e following shows the maximum lengths according to the scanning resolution.
· 50 to 200 dpi: 6,096.0 mm ( 240.0 in.)
· 201 to 300 dpi: 5,461.0 mm ( 215.0 in.)
· 301 to 600 dpi: 1,346.0 mm ( 53.0 in.)
❏You need to specify the paper size in the Epson Scan 2 window.
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button >
Scanner Settings tab > Scan Settings.
ere are three ways to specify the paper size in Epson Scan 2, if the paper length is 3,048 mm (120 inches) or less,
you can select Auto Detect (Long Paper) to detect the size automatically.
If the paper length is more than 3,048 mm (120 inches), you need to select Customize and enter the size of the paper.
If the paper length is 5,461 mm (215 inches) or less, you can use Detect paper length instead of entering the paper
height. If the paper is longer than 5,461 mm (215 inches), you need to enter both width and height size of the paper.
❏To guarantee scanning quality, the scanning speed for long paper is slowed down automatically.
❏Support the long paper at the input side so that it does not drop out of the ADF, and the output side so that the
ejected paper does not fall from the output tray.
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Plastic Cards
Specications of Plastic Cards
e specication of plastic card you can load into the scanner.
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
42
Size Card Type Thickness Loading Capacity Loading Direction
ISO7810 ID-1 Type
54.0×85.6 mm
(2.1×3.3 in.)
With embossing 1.24 mm (0.05 in.) or
less
1 card Horizontal (Landscape)
Without embossing 0.76 mm (0.03 in.) to
1.1 mm (0.04 in)
*
5 cards
Less than 0.76 mm
(0.03 in.)
5 cards
* You can scan these cards only when the resolution is 300 dpi or less, and disabling Slow mode.
Placing Plastic Cards
1. Open the input tray, and then slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
43
4. Slide the edge guides to t the edge of the plastic cards.
Note:
To scan plastic cards, set the appropriate setting in the Epson Scan 2 window.
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button >
Scanner Settings tab > Scan Settings.
Select Plastic Card in Document Size or select O in Detect Double Feed on the Main Settings tab in Epson Scan 2.
See the Epson Scan 2 help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from the
ADF and then reload it, press the (Double Feed Detection Skip) button on the scanner as shown below to disable
Detect Double Feed for the next scan, and then scan again. e (Double Feed Detection Skip) button only disables
Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Specications of Originals and Placing Originals
>
Placing Originals
>
Plastic Cards
45
Laminated Cards
Specications of Laminated Cards
e specication of laminated cards you can load into the scanner.
Size Thickness Loading Capacity
120.0×150.0 mm (4.7×5.9 in.) or less 0.8 mm (0.03 in.) or less 1 card
Note:
You cannot scan laminated cards using Epson Smart Panel.
Placing Laminated Cards
1. Open the input tray, and then slide out the output tray and raise the stopper.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Laminated Cards
46
3. Load the laminated cards into the input tray facing down with the top edge facing into the ADF.
Slide the laminated cards into the ADF until they meet resistance.
4. Slide the edge guides to t the edge of the laminated cards.
Specications of Originals and Placing Originals
>
Placing Originals
>
Laminated Cards
47
Note:
To scan laminated cards, set the appropriate setting in the Epson Scan 2 window.
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button >
Scanner Settings tab > Scan Settings.
❏Select Scan laminated card on the Settings window on the Main Settings tab in Epson Scan 2 to increase the
accuracy of auto size detection. See the Epson Scan 2 help for details.
❏Select O in Detect Double Feed on the Main Settings tab in Epson Scan 2. See the Epson Scan 2 help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the card from
the ADF and then reload it, press the (Double Feed Detection Skip) button on the scanner as shown below to
disable Detect Double Feed for the next scan, and then scan again. e (Double Feed Detection Skip) button
only disables Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Large Size Originals
Specications of Large Size Originals
By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4
size, such as A3 or B4 sizes.
Size Thickness Paper Type Loading Capacity of the
Carrier Sheet
Up to A3 0.3 mm (0.012 in.) or less
(excluding the thickness of
the Carrier Sheet)
Plain paper
Fine paper
Recycled paper
5 carrier sheets
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
48
Placing Large Size Originals
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier
sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
49
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Large Size Originals
50
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏To scan both sizes and stitch them together, select Double-Sided from Scanning Side and select Le & Right from
Stitch Images in Epson Scan 2. See the Epson Scan 2 help for details.
❏When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏e leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original
approximately 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner
scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 27
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Irregular Shaped Originals
Specications of Irregular Shaped Originals
By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly
shaped.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
5 sheets
Specications of Originals and Placing Originals
>
Placing Originals
>
Irregular Shaped Originals
51
Placing Irregular Shaped Originals
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of
the Carrier Sheet with the side to be scanned facing down.
Specications of Originals and Placing Originals
>
Placing Originals
>
Irregular Shaped Originals
52
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Irregular Shaped Originals
53
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,
select Auto Detect or select Customize to create a custom document size.
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 27
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Photographs
Specications of Photographs
By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being
damaged.
Size Thickness Loading Capacity of the Carrier
Sheet
Up to A4 0.3 mm (0.012 in.) or less
(excluding the thickness of the Carrier
Sheet)
5 sheets
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
54
Placing Photographs
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
2. Slide the edge guides on the input tray all the way out.
3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the
Carrier Sheet with the side to be scanned facing down.
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
55
4. Load the Carrier Sheet into the input tray with the top edge facing into the ADF.
Slide the Carrier Sheet into the ADF until it meets resistance.
5. Slide the edge guides to t the edge of the Carrier Sheet making sure there are no gaps between the Carrier
Sheet and the edge guides. Otherwise, the carrier sheet may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Photographs
56
Note:
❏You may need to stop using a Carrier Sheet that is scratched or has been scanned more than 3,000 times.
❏If you cannot nd an appropriate size for the original you want to scan in the Document Size list in Epson Scan 2,
select Auto Detect or select Customize to create a custom document size.
When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically
scanned by applying Paper Skew in the Correct Document Skew setting.
❏Do not leave photos inside the Carrier Sheet for a long time.
❏Only use the Carrier Sheet designed for your scanner. e Carrier Sheet is automatically recognized by the scanner
by detecting two small rectangular holes on the front edge. Keep the holes clean and not covered.
Related Information
&“Carrier Sheet Codes” on page 27
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Envelopes
Specications of Envelopes
e specication of envelopes you can load into the scanner.
Size Measurement Thickness Loading Capacity
C6 114×162 mm (4.49×6.38 in.)
(standard size)
0.38 mm (0.015 in.) or less 5 envelopes
DL 110×220 mm (4.33×8.66 in.)
(standard size)
Specications of Originals and Placing Originals
>
Placing Originals
>
Envelopes
57
Placing Envelopes
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Envelopes
58
3. Load the envelopes into the input tray facing down making sure that the opened edge (ap side) of the
envelope is facing to the side. For envelopes with the opened edge (ap side) on the shorter side, you can load
the envelope with the opened edge (ap side) facing up.
Slide the envelopes into the ADF until they meet resistance.
c
Important:
Do not load envelopes with adhesives on them.
Note:
❏Envelopes that are not opened by cutting sharply at the ap edge may not be scanned correctly.
❏Envelopes that have not yet been sealed can be loaded with the ap open and facing up.
4. Slide the edge guides to t the edge of the envelopes making sure there are no gaps between the envelopes and
the edge guides. Otherwise, the envelopes may be fed skewed.
Specications of Originals and Placing Originals
>
Placing Originals
>
Envelopes
59
Note:
❏To scan envelopes, we recommend selecting the appropriate rotation angle or Auto in Rotate on the Main Settings
tab in the Epson Scan 2 window before scanning. See the Epson Scan 2 help for details.
❏To scan envelopes,set the appropriate setting in the Epson Scan 2 window.
When you are using Epson ScanSmart, you can open the Epson Scan 2 window by pressing the Settings button >
Scanner Settings tab > Scan Settings.
Select O in Detect Double Feed on the Main Settings tab. See the Epson Scan 2 help for details.
If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs, remove the envelope
from the ADF and then reload it, press the (Double Feed Detection Skip) button on the scanner as shown below
to disable Detect Double Feed for the next scan, and then scan again. e (Double Feed Detection Skip) button
only disables Detect Double Feed for one sheet.
Related Information
&“Required Settings for Special Originals in Epson Scan 2 Window” on page 72
Mixture of Originals
Specications of Originals that are a Mixture of Dierent Sizes
You can load a mixture of originals from 50.8×50.8 mm (2.0×2.0 in.) to A4 (or Letter) size. You can also load a
mixture of paper types or thickness.
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Important:
❏When placing and scanning originals that are a mixture of dierent sizes, originals may be fed askew because
not all of the originals are supported by edge guides.
❏Originals may be jammed or fed askew if you set dierent types or very dierent sizes of originals, such as in the
following cases.
· in paper and ick paper
· A4 size paper and card size paper
If originals are fed askew, check whether or not the scanned image is available.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
60
Note:
❏If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding.
❏Alternatively, you can scan originals of dierent paper sizes and types by loading them one by one using Automatic
Feeding Mode.
Placing a Mixture of Originals at Dierent Sizes
1. Open the input tray and extend the input tray extension. Slide out the output tray, extend the output tray
extension, and then raise the stopper.
Note:
If there are any thick originals amongst the originals, to stop the thick originals from bumping into the output tray and
falling out, store the output tray and do not use it to stack the ejected originals.
2. Slide the edge guides on the input tray all the way out.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
61
3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back
and the narrowest at the front.
Note:
❏Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF.
❏Slide the originals into the ADF until they meet resistance.
❏You can stack the originals up to 8 mm (0.31 in.).
4. Slide the edge guides to t the edges of the widest original.
Related Information
&“Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on
page 73
You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded into the scanner.
Specications of Originals and Placing Originals
>
Placing Originals
>
Mixture of Originals
62
Network Settings
Network Connection Types...........................................64
Connecting the Scanner to the Network..................................65
Making Wi-Fi Settings from the Control Panel.............................65
Checking the Scanner's IP Address......................................67
Network Connection Types
You can use the following connection methods.
Wi-Fi Connection
Connect the scanner and the computer or smart device to the wireless router. is is the typical connection
method for home or oce networks where computers are connected by Wi-Fi through the wireless router.
AP Mode Connection
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the scanner and the smart device directly. In this mode, the scanner acts as an access point and you can connect up
to four devices to the scanner without having to use a standard access point. However, devices directly connected
to the scanner cannot communicate with each other through the scanner.
Note:
AP mode is a connection method designed to replace Ad Hoc mode.
e scanner can be connected by Wi-Fi and AP mode simultaneously. However, if you start a network connection
in AP mode when the scanner is connected by Wi-Fi, the Wi-Fi is temporarily disconnected.
Network Settings
>
Network Connection Types
>
AP Mode Connection
64
Connecting the Scanner to the Network
If the scanner is not connected to the network, use the installer to connect the scanner to the network.
You can use any of the following methods to start the installer.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
If you want to check the network connection or connect to the network manually, see the related information.
Related Information
&“Lights” on page 21
&“Error Indicators” on page 22
&“Connecting to the Network” on page 125
Making Wi-Fi Settings from the Control Panel
You can make network settings from the scanner's control panel. Aer connecting the scanner to the network,
connect to the scanner from the device that you want to use (computer, smart phone, tablet, and so on.)
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the access point. If the following conditions
are met, you can set up by using this method.
❏e access point is compatible with WPS (Wi-Fi Protected Setup).
❏e current Wi-Fi connection was established by pressing a button on the access point.
Note:
If you cannot nd the button or you are setting up using the soware, see the documentation provided with the access point.
Network Settings
>
Making Wi-Fi Settings from the Control Panel
>
Making Wi-Fi Settings by Push Button Setup (
…
65
1. Hold down the [WPS] button on the access point until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the access point, see the
documentation provided with your access point for details.
2. Press the button on the scanner’s control panel until the light ashes blue (approximately 3 seconds).
e connection setting starts. e light and light ash alternately.
e light is lit blue when connection is complete.
Note:
Connection fails when the light turns on. Aer releasing the error by pressing the button, restart the access point,
move it closer to the scanner, and then try again.
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to an access point by using a PIN code. You can use this method to set up if an
access point is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the access point.
1. Press the button and the button on the scanner’s control panel simultaneously until light ashes
in blue (approximately 3 seconds).
2. Use your computer to enter the PIN code (an eight-digit number) on the label stuck to the scanner into the
access point within two minutes.
e connection setting starts. e light and light ash alternately.
e is lit blue when connection is complete.
Note:
❏See the manual provided with your access point for details on entering a PIN code.
❏Connection fails when the light turns on. Aer releasing the error by pressing the button, restart the access
point, move it closer to the scanner, and then try again.
Network Settings
>
Making Wi-Fi Settings from the Control Panel
>
Making Wi-Fi Settings by PIN Code Setup (WPS)
66
Making AP Mode Settings
is method allows you to connect the scanner directly to devices without an access point. e scanner acts as an
access point.
c
Important:
When you connect from a smart device to the scanner using the AP mode connection, the scanner is connected to
the same Wi-Fi network (SSID) as the smart device and communication is established between them. Since the
smart device is automatically connected to other connectable Wi-Fi networks if the scanner is turned o, it is not
connected to the previous Wi-Fi network again if the scanner is turned on. Connect to the scanner’s SSID in AP
mode from the smart device again. If you do not want to connect every time you turn the scanner on or o, we
recommend using a Wi-Fi network by connecting the scanner to an access point.
1. Press the button on the scanner’s control panel.
e light is lit blue when AP mode connection is enabled.
2. Connect from the smart device or computer to the scanner using the scanner’s SSID and password.
Note:
❏You can check the SSID and password on the label stuck to the scanner.
❏See the documentation provided with your smart device or computer for the operating instructions.
Checking the Scanner's IP Address
You can check the scanner's IP address in Epson Scan 2 Utility.
Note:
You need to connect the computer to the same wireless router as the scanner before checking the IP address.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Click Settings from the Scanner pull-down menu.
3. Click Add.
4. Select the scanner for which you want to check the IP address from the Model pull-down menu.
e IP address of the selected scanner is displayed in the address list.
Network Settings
>
Checking the Scanner's IP Address
67
Scanning from a Computer
Scanning Using Epson ScanSmart
Use the scanning application Epson ScanSmart to scan.
is application allows you to scan documents easily, and then save the scanned images in simple steps. See the
Epson ScanSmart help for details on how to use the application. is section explains how to scan and save to a
PDF le as a basic step.
1. Place the originals on your scanner.
2. Start Epson ScanSmart.
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
❏Mac OS
Open the Applications folder and select Epson ScanSmart.
3. Click Scan double-sided or Scan single-sided.
Scanning starts automatically.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson ScanSmart
69
4. Check the scanned images, and organize them if necessary.
A
You can add originals and scan them by clicking Scan.
B
You can use the buttons at the top of the screen to rotate scanned images.
C
You can choose to keep or discard the back sides of double-sided scanned images from Include back sides.
D
If you do not want to check scanned images each time, select Skip this screen next time.
5. Click Next.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson ScanSmart
70
8. Click Save.
e scanned image is saved to the specied folder.
Required Settings for Special Originals in Epson Scan 2 Window
You need to set certain items on the Main Settings tab in Epson Scan 2 window when scanning special originals.
When you are using Epson ScanSmart, you can open the window by pressing the Settings button > Scanner
Settings tab > Scan Settings.
Type of Original Required Settings
Envelopes Select O in Detect Double Feed.
Plastic cards Select Plastic Card on the Document Size list, or select O in Detect Double Feed.
Carrier Sheet ❏If you select Auto Detect from the Document Size list, paper skew in the original is
automatically corrected even if you select O in Correct Document Skew.
❏If you select a other size than Auto Detect from the Document Size list, you can only use
Contents Skew when using Correct Document Skew.
Paper Skew is not applied when this is selected. When you select Paper and Contents Skew,
only contents skew is corrected.
Large size originals If the size of the original you want to scan is not on the Document Size list, select Customize to
open the Document Size Settings window. Next, create the size manually on the window.
Long paper If the size is not listed on the Document Size list, select Auto Detect (Long Paper) or select
Customize to create a custom document size.
Laminated cards To scan transparent areas around the edges, select Customize on the Document Size list to open
the Document Size Settings window. Next, select Scan laminated card in the window.
Note:
e appropriate eect may not be achieved depending on the original. If transparent areas
around the edges are not scanned, select Customize from the Document Size list, and then
create the size manually.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson ScanSmart
72
Related Information
&“Placing Originals” on page 35
Scanning Dierent Sizes or Types of Originals One by One
Continuously (Automatic Feeding Mode)
You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded into the scanner.
1. Start Epson ScanSmart.
2. Click Settings.
3. Click Scan Settings on the Scanner Settings tab.
e Epson Scan 2 window is displayed.
Scanning
>
Scanning from a Computer
>
Scanning Dierent Sizes or Types of Originals One by One Continuously (Au
…
73
4. Select Automatic Feeding Mode on the Main Settings tab.
5. Make other settings for scanning on the Epson Scan 2 window.
Note:
You can make timeout settings to nish Automatic Feeding Mode.
Select Settings on the Document Source list to open the Document Source Settings window. Set Automatic Feeding
Mode Timeout (seconds) on the window.
6. Click Save to close the Epson Scan 2 window.
7. Click Close to close the Settings window.
8. Click Scan double-sided or Scan single-sided.
Automatic Feeding Mode starts.
9. Adjust the edge guides, and then place the original in the ADF.
Scanning starts automatically.
Scanning
>
Scanning from a Computer
>
Scanning Dierent Sizes or Types of Originals One by One Continuously (Au
…
74
10. Aer scanning stops, place the next original in the ADF.
Repeat this procedure until you have scanned all originals.
Note:
❏If you want to scan originals that are detected as double feeds, for example plastic cards or envelopes, press the
(Double Feed Detection Skip) button before placing the original to skip double feed detection.
❏If you want to scan originals that are likely to jam, for example thin paper, press the (Slow Mode) button before
placing the original to slow down the scanning speed.
11. Aer you have scanned all originals, exit Automatic Feeding Mode.
Click Finish on the Automatic Feeding Mode window displayed on your computer.
Follow the instructions of the Epson ScanSmart to save the scanned image.
Scanning from Smart Device (Epson Smart Panel)
To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play.
Note:
Connect the scanner to the smart device before scanning.
1. Place the original.
2. Start Epson Smart Panel.
3. Follow the on-screen instructions to scan.
e scanned image is saved to your smart device, send to cloud service, or send to email.
Scanning
>
Scanning from Smart Device (Epson Smart Panel)
75
Setting the Glass Surface Stain Detection Feature
Vertical lines may appear in the image due to dust or dirt on the glass surface inside the scanner.
When Detect Glass Dirt is set to On, the scanner detects any stains on the glass surface inside the scanner and
displays a notication on your computer screen.
When this notication is displayed, clean the glass surface inside the scanner with the dedicated cleaning kit or a
so cloth.
e default setting is O.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON - Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the soware name in the search charm, and then select the icon displayed.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2
Utility.
❏Mac OS
Select Go - Applications - Epson Soware - Epson Scan 2 Utility.
2. Make the following settings on the Scanner Setting tab.
Set Detect Glass Dirt to On-Low or On-High.
Note:
❏Some stains may not be detected correctly.
❏If detection does not work correctly, try changing the settings.
If no stains are detected, select On-High. If stains are detected incorrectly, select On-Low or O.
3. Select Set to apply the settings to the scanner.
Useful Features
>
Setting the Glass Surface Stain Detection Feature
77
Setting the Document Protection Feature
To reduce damage to the document, scanning stops immediately when the following conditions are detected.
❏A paper feed error has occurred
❏A document is fed at an angle
e default setting is On-Medium.
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Important:
❏is feature does not prevent all documents from being damaged.
❏Paper feed errors may not be detected depending on the paper feeding conditions.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON - Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the soware name in the search charm, and then select the icon displayed.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2
Utility.
❏Mac OS
Select Go - Applications - Epson Soware - Epson Scan 2 Utility.
2. Make the following settings on the Scanner Setting tab.
Set Paper Protection to On-Low, On-Medium or On-High.
To enable this feature, select the level of detection you want to use. See the following table for details on each
level.
Level Description
On-Low Lower the sensitivity to detect the skew of the originals.
On-Medium Detect the skew of the stapled originals and the skew that On-Low could not
detect.
Useful Features
>
Setting the Document Protection Feature
78
Level Description
On-High Increase the sensitivity to detect the skew of the originals.
Note:
❏is feature may not work correctly depending on the document, the paper feeding conditions, and the level set.
❏When scanning plastic cards and cardboard, select O to disable this feature.
❏If false positives occur frequently, try lowering the level.
❏If the document is an irregular shape or is scanned at an angle, it may be mistakenly detected as a paper feed error.
❏When inserting multiple documents, make sure that the leading edges of the documents are aligned. If the leading
edges of the documents are not aligned, they may be mistakenly detected as a paper feed error even if they are
scanned correctly.
❏Make sure you align the document guides with the document to avoid scanning it at an angle.
3. Select Set to apply the settings to the scanner.
Setting the Operation When a Double-Feed is
Detected
Set the stop timing when a double-feed of documents is detected.
❏Immediate: Stops as soon as a double-feed is detected.
❏Aer Eject: e documents for which a double-feed is detected are scanned as they are, but scanning of the next
document is stopped.
When you are satised that there are no problems in the scanned image, you can continue scanning.
e default setting is Immediate.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON - Epson Scan 2 Utility.
Useful Features
>
Setting the Operation When a Double-Feed is Detected
79
❏Windows 8.1/Windows 8
Enter the soware name in the search charm, and then select the icon displayed.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs - EPSON - Epson Scan 2 - Epson Scan 2
Utility.
❏Mac OS
Select Go - Applications - Epson Soware - Epson Scan 2 Utility.
2. Make the following settings on the Scanner Setting tab.
Set Double Feed Stop Timing to Immediate or Aer Eject.
3. Select Set to apply the settings to the scanner.
Useful Features
>
Setting the Operation When a Double-Feed is Detected
80
Maintenance
Cleaning Outside the Scanner.........................................82
Cleaning Inside the Scanner.......................................... 82
Replacing the Roller Assembly Kit......................................88
Energy Saving.....................................................94
Transporting the Scanner............................................ 95
Updating Applications and Firmware....................................95
Cleaning Outside the Scanner
Wipe o any stains on the outer case with a dry cloth or a cloth dampened with mild detergent and water.
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Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Do not let water get inside the product. is could cause a malfunction to occur.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Clean the outer case with a cloth dampened with mild detergent and water.
Cleaning Inside the Scanner
Aer using the scanner for a while, paper and room dust on the roller or the glass part inside the scanner may
cause paper feed or scanned image quality problems. Clean the inside of the scanner every 5,000 scans.
You can check the latest number of scans in the Epson Scan 2 Utility.
If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a
small amount of cleaner on the cleaning cloth to remove the stains.
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Important:
❏Never use alcohol, thinner, or any corrosive solvent to clean the scanner. Deformation or discoloration may occur.
❏Never spray any liquid or lubricant on the scanner. Damage to equipment or circuits may cause abnormal
operations.
❏Never open the scanner case.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
Maintenance
>
Cleaning Inside the Scanner
82
3. Pull the cover open lever and open the scanner cover.
4. Wipe o any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a so
cloth or a genuine Epson cleaning kit.
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Important:
❏Do not place too much force on the glass surface.
❏Do not use a brush or a hard tool. Any scratches on the glass may aect the scan quality.
❏Do not spray cleaner directly onto the glass surface.
5. Wipe o any stains on the sensors with a cotton swab.
Maintenance
>
Cleaning Inside the Scanner
83
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Important:
Do not use liquid such as a cleaner on a cotton swab.
6. Open the cover, and then remove the separation roller.
See “Replacing the Roller Assembly Kit” for more details.
7. Wipe o any dust or dirt on the separation roller using a genuine Epson cleaning kit or a so, moist cloth.
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Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
Maintenance
>
Cleaning Inside the Scanner
84
8. Open the cover, and then remove the pickup roller.
See “Replacing the Roller Assembly Kit” for more details.
9. Wipe o any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a so, moist cloth.
c
Important:
Use only a genuine Epson cleaning kit or a so, moist cloth to clean the roller. Using a dry cloth may damage
the surface of the roller.
10. Plug in the AC adapter, and then turn on the scanner.
Maintenance
>
Cleaning Inside the Scanner
85
11. Hold down the
x
button for at least two seconds while opening the scanner cover. e rollers on the bottom
move momentarily, and then the scanner enters cleaning mode. e rollers rotate a bit each time you press the
x
button. Press the
x
button several times to rotate the rollers. Use a genuine Epson cleaning kit or a so,
moist cloth to clean the rollers as they rotate. Repeat this step until the rollers are clean.
!
Caution:
Be careful not to get your hands or hair caught in the mechanism when operating the roller. is could cause an
injury.
12. Close the scanner cover.
e scanner exits cleaning mode.
Related Information
&“Cleaning Kit Codes” on page 28
&“Replacing the Roller Assembly Kit” on page 88
Resetting the Number of Scans After Regular Cleaning
Reset the number of scans using Epson Scan 2 Utility aer regular cleaning.
1. Turn on the scanner.
2. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
Maintenance
>
Cleaning Inside the Scanner
>
Resetting the Number of Scans After Regular Cleaning
86
❏Windows 8.1/Windows 8
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
3. Click the Maintenance tab.
4. Click Reset on Regular Cleaning.
Note:
You cannot reset when Regular Cleaning Alert is not selected.
Maintenance
>
Cleaning Inside the Scanner
>
Resetting the Number of Scans After Regular Cleaning
87
Replacing the Roller Assembly Kit
e roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans
exceeds the life cycle of the rollers. When a replacement message is displayed on your computer screen, follow the
steps below to replace it.
A: pickup roller, B: separation roller
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Pull the lever and open the scanner cover.
Maintenance
>
Replacing the Roller Assembly Kit
88
4. Open the cover of the pickup roller, and then slide and remove it.
5. Pull down the xture of the roller axis, and then slide and remove the installed pickup rollers.
c
Important:
Do not pull out the pickup roller forcibly. is could damage the inside of the scanner.
Maintenance
>
Replacing the Roller Assembly Kit
89
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Important:
❏Make sure the pick up cover is closed correctly.
❏Make sure the pickup rollers are installed correctly if the cover is hard to close.
❏Do not install the cover while it is raised.
8. Push the hooks on both ends of the separation roller cover to open the cover.
Maintenance
>
Replacing the Roller Assembly Kit
91
9. Li the le side of the separation roller, and then slide and remove the installed separation rollers.
10. Insert the new separation roller axis into the hole on the right side, and then lower the roller.
11. Close the separation roller cover.
c
Important:
If the cover is hard to close, make sure the separation rollers are installed correctly.
12. Close the scanner cover.
13. Plug in the AC adapter, and then turn on the scanner.
14. Reset the scan number by using Epson Scan 2 Utility.
Note:
Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not
disassemble them.
Related Information
&“Roller Assembly Kit Codes” on page 27
Resetting the Number of Scans After Replacing the Rollers
Reset the number of scans using Epson Scan 2 Utility aer replacing the Roller Assembly Kit.
Maintenance
>
Replacing the Roller Assembly Kit
>
Resetting the Number of Scans After Replacing the Rollers
92
1. Turn on the scanner.
2. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
3. Click the Counter tab.
4. Click Reset on Roller Assembly Kit.
Related Information
&“Replacing the Roller Assembly Kit” on page 88
Maintenance
>
Replacing the Roller Assembly Kit
>
Resetting the Number of Scans After Replacing the Rollers
93
Energy Saving
You can save energy by using the sleep mode or auto power o mode when no operations are performed by the
scanner. You can set the time period before the scanner enters sleep mode and turns o automatically. Any
increase will aect the product’s energy eciency. Consider the environment before making any changes.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Start screen > Apps > Epson > Epson Scan 2 Utility.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson
Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Click the Power Save tab.
3. Set the Sleep Timer (minutes) or Power O Timer (minutes), and then click Set.
Maintenance
>
Energy Saving
94
Transporting the Scanner
When you need to transport the scanner to move or for repairs, follow the steps below to pack the scanner.
1. Press the
P
button to turn o the scanner.
2. Unplug the AC adapter from the scanner.
3. Remove the USB cable.
4. Close the input tray and output tray.
c
Important:
Make sure you close the output tray securely; otherwise it may be damaged during transport.
5. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a
sturdy box.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
c
Important:
Do not turn o the computer or the scanner while updating.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
Maintenance
>
Updating Applications and Firmware
95
2. Start EPSON Soware Updater and update the applications or the rmware.
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > Epson Soware > EPSON Soware
Updater.
❏Mac OS
Select Finder > Go > Applications > Epson Soware > EPSON Soware Updater.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
Updating Firmware Using Web Cong
When the scanner can connect to the Internet, you can update the rmware from Web Cong.
1. Access Web Cong and select the Device Management tab > Firmware Update.
2. Click Start, and then follow the on-screen instructions.
e rmware conrmation starts, and the rmware information is displayed if the updated rmware exists.
Note:
You can also update the rmware using Epson Device Admin. You can visually conrm the rmware information on the
device list. It is useful when you want to update multiple devices' rmware. See the Epson Device Admin guide or help for
more details.
Updating Firmware without Connecting to the Internet
You can download the device's rmware from Epson website on the computer, and then connect the device and the
computer by USB cable to update the rmware. If you cannot update over the network, try this method.
Note:
Before updating, make sure that the application Epson ScanSmart is installed on your computer. If Epson ScanSmart is not
installed, install it again.
1. Check the Epson website for the latest rmware update releases.
http://www.epson.com
❏If there is the rmware for your scanner, download it and go to the next step.
❏If there is no rmware information on the website, you are already using the latest rmware.
2. Connect the computer that contains the downloaded rmware to the scanner by USB cable.
Maintenance
>
Updating Applications and Firmware
>
Updating Firmware without Connecting to the Internet
96
Solving Problems
Scanner Problems..................................................99
Problems Starting Scanning...........................................99
Paper Feeding Problems............................................ 106
Scanned Image Problems............................................110
Uninstalling and Installing Applications.................................115
Scanner Problems
Scanner Lights Indicate an Error
Check the following if the scanner lights indicate an error.
❏Make sure there are no originals jammed in the scanner.
❏When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.
❏Make sure the scanner cover is closed.
❏Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
❏Make sure Epson Scan 2 is installed correctly.
❏If the rmware update fails and the scanner enters recovery mode, update the rmware again using a USB
connection.
❏Turn o the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
&“Error Indicators” on page 22
&“e Original Jams in the Scanner Frequently” on page 108
The Scanner Does Not Turn On
❏Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.
Problems Starting Scanning
Cannot Start Scanning from Computer
Make sure the smart device and the scanner are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status (Windows)
Use Epson Scan 2 Utility to check the connection status.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Computer
99
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 Utility.
2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner
Settings screen.
If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next.
3. If the scanner is not displayed on the Scanner Settings screen, your scanner is not detected.
Click Add, and then add your scanner on the Add Network Scanner screen.
If you cannot search for the scanner or cannot scan even if the correct scanner is selected, see the related
information.
Related Information
&“Cannot connect to a Network” on page 101
&“e Scanner Cannot Connect by USB” on page 103
&“Cannot Scan Even ough a Connection has been Correctly Established” on page 103
Checking the Connection Status (Mac OS)
Use Epson Scan 2 Utility to check the connection status.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner
Settings screen.
If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next
3. If the scanner is not displayed on the Scanner Settings screen, your scanner is not detected.
Click the icon, and then allow the soware to make changes.
4. Click the icon, and then add your scanner on the Add Network Scanner screen.
If you cannot search for the scanner or cannot scan even if the correct scanner is selected, see the related
information.
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Computer
100
Related Information
&“Cannot connect to a Network” on page 101
&“e Scanner Cannot Connect by USB” on page 103
&“Cannot Scan Even ough a Connection has been Correctly Established” on page 103
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then scanner. Move the
scanner and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the scanner closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the scanner.
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Computer
101
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the scanner and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the scanner is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Click Add on the Scanner Settings screen in Epson Scan 2 Utility. Select the model you are using, enter
the IP address, and then click OK.
Restart the wireless router or reset the network settings for the scanner.
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Computer
102
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The scanner is o.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops ashing indicating that the scanner is ready to scan.
The Scanner Cannot Connect by USB
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the scanner and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the scanner directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
The scanner is o.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops ashing indicating that the scanner is ready to scan.
Cannot Scan Even Though a Connection has been Correctly Established
Required applications are not installed on your computer.
Solutions
Make sure the application Epson ScanSmart is installed.
If Epson ScanSmart is not installed, install it again.
&“Installing Your Applications” on page 116
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Computer
103
If you are using any TWAIN-compliant programs, the correct scanner is not selected as the
source setting. (Windows)
Solutions
Make sure that you select the correct scanner from your programs list.
Cannot Start Scanning from Smart Device
Make sure the smart device and the scanner are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status (Smart Device)
You can use Epson Smart Panel to check the connection status for the smart device and the scanner.
1. Start Epson Smart Panel on your smart device.
2. Check whether or not the scanner name is displayed in Epson Smart Panel.
If the scanner name is displayed, a connection has been successfully established between the smart device and
the scanner.
If a message is displayed saying that the scanner is not selected, a connection has not been established between
the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner.
If you cannot connect to the scanner over a network, check the Related Information.
Related Information
&“Cannot connect to a Network” on page 104
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then scanner. Move the
scanner and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Smart Device
104
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the scanner closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the scanner.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
Solving Problems
>
Problems Starting Scanning
>
Cannot Start Scanning from Smart Device
105
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the scanner and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the scanner is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Click Add on the Scanner Settings screen in Epson Scan 2 Utility. Select the model you are using, enter
the IP address, and then click OK.
Restart the wireless router or reset the network settings for the scanner.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
The scanner is o.
Solutions
Make sure the scanner is turned on.
Also, wait until the status light stops ashing indicating that the scanner is ready to scan.
Paper Feeding Problems
Multiple Originals Are Fed (Double Feed)
Check the following when a double feed occurs.
❏When originals are jammed inside the scanner, open the scanner cover and remove the originals, and then close
the scanner cover.
❏Check the scanned image, and then scan the originals again if necessary.
If multiple originals are fed frequently, try the following.
❏If you load unsupported originals, the scanner may feed multiple originals at a time.
❏Clean the rollers inside the scanner.
❏Reduce the number of originals being placed at a time.
❏Press the button to slow down the scanning speed.
Solving Problems
>
Paper Feeding Problems
>
Multiple Originals Are Fed (Double Feed)
106
❏Use Automatic Feeding Mode, and scan originals one by one.
Related Information
&“Removing Jammed Originals from the Scanner” on page 107
&“Scanning Dierent Sizes or Types of Originals One by One Continuously (Automatic Feeding Mode)” on
page 73
You can scan dierent sizes or types of originals one by one using Automatic Feeding Mode. In this mode, the
scanner starts scanning automatically when originals are loaded into the scanner.
&“Cleaning Inside the Scanner” on page 82
Removing Jammed Originals from the Scanner
If an original has jammed inside the scanner, follow these steps to remove it.
Note:
Epson Smart Panel does not support scanning for long paper (393.8 mm (15.5 in.) or more).
1. Remove all originals remaining in the input tray.
2. Pull the lever and open the scanner cover.
Solving Problems
>
Paper Feeding Problems
>
Removing Jammed Originals from the Scanner
107
3. Carefully remove any originals remaining inside the scanner.
4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the
direction of the arrow.
c
Important:
Make sure there is no paper inside the scanner.
5. Close the scanner cover.
The Original Jams in the Scanner Frequently
If the original jams in the scanner frequently, try the following.
❏Press the button to slow down the scanning speed.
❏Clean the rollers inside the scanner.
Solving Problems
>
Paper Feeding Problems
>
The Original Jams in the Scanner Frequently
108
❏If the ejected originals get stuck in the output tray, store the output tray and do not use it.
Related Information
&“Cleaning Inside the Scanner” on page 82
Paper Protection Does not Work Correctly
Depending on the original and the level you set, this feature may not work correctly.
❏Select O to disable the feature when scanning plastic cards or thick paper.
❏When misdetection occurs frequently, lower the level of this feature.
❏If your original is damaged, check that this feature is enabled. If it is already enabled, increase the level of
protection for the feature.
Related Information
&“Setting the Document Protection Feature” on page 78
The Originals Get Dirty
Clean the inside of the scanner.
Related Information
&“Cleaning Inside the Scanner” on page 82
Scanning Speed Slows Down when Scanning Continuously
When scanning continuously using the ADF, scanning slows down to prevent the scanner mechanism from
overheating and being damaged. However, you can continue scanning.
To regain normal scanning speed, leave the scanner idle for at least 30 minutes. Scanning speed does not recover
even if the power is o.
Scanning Takes a Long Time
❏e scanning speed may slow down depending on the scanning conditions, such as high resolution, image
adjustment features, le format, and so on.
❏Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with USB 1.1
ports. If you are using a USB 3.0 or USB 2.0 port with the scanner, make sure it meets the system requirements.
❏When using security soware, exclude the TWAIN.log le from monitoring, or set the TWAIN.log as a read-
only le. For more information on your security soware’s functions, see the help and so on supplied with the
soware. e TWAIN.log le is saved in the following locations.
C:\Users\(user name)\AppData\Local\Temp
Solving Problems
>
Paper Feeding Problems
>
Scanning Takes a Long Time
109
Scanned Image Problems
Straight Lines Appear when Scanning from ADF
❏Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏Remove any trash or dirt that adheres to the original.
❏Using Detect Glass Dirt feature, alert message appears when dirt is detected on the scanner glass.
Select Scanner Setting tab and then select On-High or On-Low from Detect Glass Dirt in Epson Scan 2
Utility .
When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a
so cloth.
Note:
❏Depending on the dirt, it may not be detected correctly.
❏If the detection does not work correctly, change the setting.
Select On-High if the dirt is not detected. Select On-Low or O if the alert is displayed by a misdetection.
Related Information
&“Cleaning Inside the Scanner” on page 82
Glass Dirt Alert Does Not Disappear
If the glass dirt alert screen appears aer cleaning the inside of the scanner, check the glass surface again. If there
are scratches on the glass, they will be detected as a glass dirt.
Glass part will be required to replace. Contact your local dealer to repair.
Colors Are Uneven in the Scanned Image
Solving Problems
>
Scanned Image Problems
>
Colors Are Uneven in the Scanned Image
110
If the scanner is subject to strong light such as direct sunlight, the sensor inside the scanner misdetects the light
and colors in the scanned image become uneven.
❏Change the orientation of the scanner so that no strong light is falling on the front of the scanner.
❏Move the scanner to a location where it will not be subjected to strong light.
Expanding or Contracting the Scanned Image
When expanding or contracting the scanned image, you can adjust the expansion ratio by using the Adjustments
feature in Epson Scan 2 Utility. is feature is only available for Windows.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
2. Select the Adjustments tab.
3. Use Expansion/Contraction to adjust the expansion ratio for scanned images.
4. Click Set to apply the settings to the scanner.
Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏When Auto, Color, or Grayscale is selected as the Image Type.
❏Check that Remove Background is selected.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window >
Remove Background.
❏Check that Text Enhancement is selected.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window > Scanner Settings
tab > Scan Settings button > Advanced Settings tab in Epson Scan 2 window > Text Enhancement.
Solving Problems
>
Scanned Image Problems
>
Oset Appears in the Background of Images
111
❏When Black & White is selected as the Image Type.
❏Check that Text Enhancement is selected.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window > Text
Enhancement.
Depending on the condition of your scanned image, click Settings and try setting a lower level for Edge
Enhancement or a higher level for Noise Reduction Level.
Scanned Image or Text is Blurred
You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image
quality.
❏Try increasing the resolution and then scanning.
Set the appropriate resolution for the purpose of your scanned image.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Resolution.
❏Check that Text Enhancement is selected.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window > Text
Enhancement.
❏When Black & White is selected as the Image Type.
Depending on the condition of your scanned image, click Settings and try setting a lower level for Edge
Enhancement or a higher level for Noise Reduction Level.
❏If you are scanning in JPEG format, try to change the compression level.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Save
Settings tab > Options button
List of Recommended Resolutions to Suit Your Purpose
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a screen
Sending by email
Up to 200 dpi
Using Optical Character Recognition (OCR)
Creating a text searchable PDF
200 to 300 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Solving Problems
>
Scanned Image Problems
>
Scanned Image or Text is Blurred
112
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏Check that Descreening is selected.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Advanced Settings tab on the Epson Scan 2 window >
Descreening.
❏Change the resolution, and then scan again.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button > Main Settings tab on the Epson Scan 2 window > Resolution.
The Edge of the Original is Not Scanned when Automatically
Detecting the Size of the Original
Depending on the original, the edge of the original may not scanned when automatically detecting the size of the
original.
❏Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button.
In Epson Scan 2, select the Main Settings tab, and then select Document Size > Settings. On the Document
Size Settings window, adjust Crop Margins for Size "Auto".
❏Depending on the original, the area of the original may not be detected correctly when using the Auto Detect
feature. Select the appropriate size of the original from the Document Size list.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the
Scanner Settings tab > Scan Settings button.
In Epson Scan 2, click the Main Settings tab, and then click Document Size.
Note:
If the size of the original you want to scan is not on the list, select Customize, and then create the size manually.
Click Settings in Epson ScanSmart, Review Scans or on the Select Action window, and then click the Scanner Settings
tab > Scan Settings button.
In Epson Scan 2, click the Main Settings tab, and then click Customize in Document Size.
Character is not Recognized Correctly
Check the following to increase the recognition rate of OCR (Optical Character Recognition).
❏Check that the original is placed straight.
Solving Problems
>
Scanned Image Problems
>
Character is not Recognized Correctly
113
❏Use an original with clear text. Text recognition may decline for the following types of originals.
❏Originals that have been copied several times
❏Originals received by fax (at low resolutions)
❏Originals where the letter spacing or line spacing is too small
❏Originals with ruled lines or underlining over the text
❏Originals with hand written text
❏Originals with creases or wrinkles
❏Paper type made of thermal paper such as receipts may deteriorate due to age or friction. Scan them as soon as
possible.
❏When saving to Microso® Oce or Searchable PDF les, check that the correct languages are selected.
Check the Language in each save setting window.
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the application settings by using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is one of the applications supplied with the scanner soware.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2).
Solving Problems
>
Scanned Image Problems
>
Cannot Solve Problems in the Scanned Image
114
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1. Quit all running applications.
2. Disconnect the scanner from your computer.
3. Open the Control Panel:
❏Windows 10
Right-click the start button or press and hold it, and then select Control Panel.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel.
❏Windows 7
Click the start button and select Control Panel.
4. Select Uninstall a program in Programs.
5. Select the application you want to uninstall.
6. Click Uninstall/Change or Uninstall.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Note:
A message may be displayed prompting you to restart your computer. If it is displayed, make sure I want to restart my
computer now is selected, and then click Finish.
Uninstalling Your Applications for Mac OS
Note:
Make sure you installed EPSON Soware Updater.
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Disconnect the scanner from your computer.
Solving Problems
>
Uninstalling and Installing Applications
>
Uninstalling Your Applications
115
3. To uninstall the scanner driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the scanner from the enabled scanner list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and
you only want to delete some of the drivers, delete all of them rst, and then install the necessary scanner
drivers again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Installing Your Applications
Follow the steps below to install the necessary applications.
Note:
❏Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏When reinstalling applications, you need to uninstall them rst.
1. Quit all running applications.
2. When installing scanner driver (Epson Scan 2), disconnect the scanner and the computer temporarily.
Note:
Do not connect the scanner and the computer until you are instructed to do so.
3. Install the application by following the instructions on the Website below.
http://epson.sn
Note:
For Windows, you can also use the soware disc that came with the scanner.
Solving Problems
>
Uninstalling and Installing Applications
>
Installing Your Applications
116
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been Connected to the Network..............118
Re-setting the Network Connection....................................119
Checking the Network Connection Status................................121
Disabling the Network Setting from the Control Panel...................... 122
Restoring the Network Settings from the Control Panel......................123
Connecting to a Scanner that has been Connected to
the Network
When the scanner has already been connected to the network, you can connect a computer or a smart device to the
scanner over the network.
Using a Network Scanner from a Second Computer
We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Scanner
Follow the on-screen instructions until the following screen is displayed, select the scanner name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Connecting to a Scanner that has been Connected
…
118
Using a Network Scanner from a Smart Device
You can connect a smart device to the scanner using one of the following methods.
Connecting over a wireless router
Connect the smart device to the same Wi-Fi network (SSID) as the scanner.
See the following for more details.
“Making Settings for Connecting to the Smart Device” on page 120
Connecting by Wi-Fi Direct
Connect the smart device to the scanner directly without a wireless router.
See the following for more details.
“AP Mode Connection” on page 64
Re-setting the Network Connection
is section explains how to make the network connection settings and change the connection method when
replacing the wireless router or the computer.
When Replacing the Wireless Router
When you replace the wireless router, make settings for the connection between the computer or the smart device
and the scanner.
You need to make these settings if you change your Internet service provider and so on.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions. On the Select Your Operation screen, select Set up Scanner connection again
(for new network router or changing USB to network, etc.) , and then click Next.
Follow the on-screen instructions to nish setup.
If you cannot connect, see the following to try to solve the problem.
“Cannot connect to a Network” on page 101
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Repl
…
119
Making Settings for Connecting to the Smart Device
You can use the scanner from a smart device when you connect the scanner to the same Wi-Fi network (SSID) as
the smart device. To use the scanner from a smart device, access the following website, and then enter the product
name. Go to Setup, and then start setting up.
http://epson.sn
Access to the website from the smart device that you want to connect to the scanner.
When Changing the Computer
When changing the computer, make connection settings between the computer and the scanner.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the scanner to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the scanner have been
connected.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions. On the Select Your Operation screen, select Set up Scanner connection again
(for new network router or changing USB to network, etc.) , and then click Next.
Select Connect via wireless network (Wi-Fi), and then click Next.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
…
120
Follow the on-screen instructions to nish setup.
Making Wi-Fi Settings from the Control Panel
You can make network settings from the scanner's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the scanner to the network, connect to the scanner from the device that you want to use
(computer, smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings from the Control Panel” on page 65
Checking the Network Connection Status
You can check the network connection status in the following way.
Checking the Network Status Using Network Light
You can check the network connection status using the network light on the scanner’s control panel.
Related Information
&“Lights” on page 21
&“Error Indicators” on page 22
Checking the Network of the Computer (Windows only)
By using the command prompt, check the connection status of the computer and the connection path to the
scanner. is will lead you to solve the problems.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
121
❏ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏Format : ipcong /all
❏Examples :
❏pathping command
You c a n conrm the list of routers passing through the destination host and the routing of communication.
❏Format : pathping xxx.xxx.xxx.xxx
❏Examples : pathping 192.0.2.222
Disabling the Network Setting from the Control Panel
You can disable the network settings.
Adding or Replacing the Computer or Devices
>
Disabling the Network Setting from the Control Panel
122
1. Press the button for more than 3 seconds to disable a Wi-Fi and AP mode connection.
e light and light turn o when these are disabled.
Note:
Press the button to re-connect Wi-Fi and AP mode.
Restoring the Network Settings from the Control
Panel
You can restore all network settings to their defaults.
1. Turn the scanner o.
2. While holding down the button, press the button until light and light turn on simultaneously.
e light and light ash alternately and then turn o when restoration is complete.
Adding or Replacing the Computer or Devices
>
Restoring the Network Settings from the Control Pa
…
123
Administrator Information
Connecting to the Network..........................................125
Introduction of Product Security Features............................... 127
Administrator Settings..............................................127
Monitoring a Remote Scanner........................................128
Backing Up the Settings.............................................132
Advanced Security Settings..........................................134
Connecting to the Network
You can connect to the network with a static IP address by using the installer on the soware disc.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
Network connection
information
❏IP address
❏Subnet mask
❏Default gateway
Decide the IP address to assign to the scanner.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
Wi-Fi connection
information
❏SSID
❏Password
These are the SSID (network name) and the password of the access
point that the scanner connects to.
If MAC address ltering has been set, register the MAC address of the
scanner in advance to register the scanner.
See the following for the supported standards.
“Network Specications” on page 167
DNS server information ❏IP address for
primary DNS
❏IP address for
secondary DNS
These are required when specifying DNS servers. The secondary DNS
is set when the system has a redundant conguration and there is a
secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the scanner directly accesses to the internet.
The scanner connects directly to the Internet to update the rmware.
Port number
information
❏Port number to
release
Check the port number used by the scanner and computer, then
release the port that is blocked by a rewall, if necessary.
See the following for the port number used by the scanner.
“Using Port for the Scanner” on page 167
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the scanner (host) manually.
Administrator Information
>
Connecting to the Network
>
Before Making Network Connection
125
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e IP address does not change even when the device is turned o, so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the scanner, server, etc. that many computers access. Also, when using security
features such as IPsec / IP ltering, assign a xed IP address so that the IP address does not change.
Automatic assignment by using DHCP function (dynamic IP address):
Assign the IP address automatically to the scanner (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the scanner performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party. is process is called name
resolution.
erefore, the devices such as computers and scanners can communicate using the IP address.
Name resolution is necessary for the scanner to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
When you assign the scanner's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, scanner, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, scanner information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the scanner.
Connecting to the Network Using a Static IP Address
Selecting a static IP address using the soware installer.
Administrator Information
>
Connecting to the Network
>
Connecting to the Network Using a Static IP Add
…
126
1. Insert the soware disc into the computer, and then follow the on-screen instructions.
Note:
When the Select Your Operation screen is displayed, select the operation you want to perform. Select Set up Scanner
connection again (for new network router or changing USB to network, etc.) and click Next.
2. On the Select Your Connection Method screen, select Advanced conguration, enter the static IP address,
and then follow the on-screen instructions.
Connecting to the Wireless LAN (Wi-Fi)
You can connect the scanner to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that
matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the scanner to the network, connect to the scanner from the device that you want to use
(computer, smart device, tablet, and so on.)
Introduction of Product Security Features
is section introduces the security function of the Epson Devices.
Name Feature type What to set What to prevent
Conguring the
Administrator
Password
Locks the system settings,
such as connection setup for
network.
An administrator sets a
password to the device.
You can set or change from
Web Cong.
Prevent from illegally reading
and changing the
information stored in the
device such as ID, password,
network settings, and so on.
Also, reduce a wide range of
security risks such as leakage
of information for the
network environment or
security policy.
Administrator Settings
Conguring the Administrator Password
When you set the administrator password, you can prevent the users from changing system management settings.
You can set and change the administrator password using either Web Cong or Epson Device Admin. When using
Epson Device Admin, see the Epson Device Admin guide or help.
Conguring the Administrator Password from a Computer
You can set the administrator password using Web Cong.
1. Access Web Cong and select the Product Security tab > Change Administrator Password.
Administrator Information
>
Administrator Settings
>
Conguring the Administrator Password
127
2. Enter a password to New Password and Conrm New Password. Enter the user name, if necessary.
If you want to change the password to new one, enter a current password.
3. Select OK.
Note:
❏To set or change the locked menu items, click Administrator Login, and then enter the administrator password.
❏To delete the administrator password, click Product Security tab > Delete Administrator Password, and then enter
the administrator password.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Logging on to the Scanner from a Computer
When you log in to Web Cong as an administrator, you can operate items that are set in the Lock Setting.
1. Enter the scanner's IP address into a browser to run Web Cong.
2. Click Administrator Login.
3. Enter the user name and administrator password in User Name and Current password.
4. Click OK.
e locked items and Administrator Logout are displayed when being authenticated.
Click Administrator Logout to log o.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Monitoring a Remote Scanner
Checking Information for a Remote Scanner
You can check the following information of the operating scanner from Status by using Web Cong.
❏Product Status
Check the status, product number, MAC address, etc.
❏Network Status
Check the information of the network connection status, IP address, DNS server, etc.
❏Usage Status
Check the rst day of scanning, scanning count, etc.
❏Hardware Status
Check the status of each function of the scanner.
Administrator Information
>
Monitoring a Remote Scanner
>
Checking Information for a Remote Scanner
128
Receiving Email Notications When Events Occur
About Email Notications
is is the notication function that, when events such as scanning stop and scanner error occur, send the email to
the specied address.
You c a n re g is t e r up t o ve destinations and set the notication settings for each destination.
To use this function, you need to set up the mail server before setting up notications.
Conguring an Email Server
Check below before setting up.
❏e scanner is connected to a network.
❏e computer's email server information.
1. Access Web Cong and select the Network tab > Email Server > Basic.
2. Enter a value for each item.
3. Select OK.
e settings you have selected are displayed.
Mail Server Setting Items
Items Settings and Explanation
Authentication Method Specify the authentication method for the scanner to access the mail server.
O Authentication is disabled when communicating with a mail
server.
SMTP AUTH Requires that a mail server supports SMTP Authentication.
POP before SMTP Congure the POP3 server when selecting this method.
Authenticated Account If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated account name between 0 and 255 characters in ASCII (0x20-0x7E).
Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated password between 0 and 20 characters in ASCII (0x20-0x7E).
Sender's Email Address Enter the sender's email address. Enter between 0 and 255 characters in ASCII (0x20-0x7E)
except for : ( ) < > [ ] ; ¥. A period "." cannot be the rst character.
SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format.
SMTP Server Port Number Enter a number between 1 and 65535.
Administrator Information
>
Monitoring a Remote Scanner
>
Receiving Email Notications When Events Occur
129
Items Settings and Explanation
Secure Connection Specify the secure connection method for the email server.
None If you select POP before SMTP in Authentication Method,
the connection method is set to None.
SSL/TLS This is available when Authentication Method is set to O
or SMTP AUTH.
STARTTLS This is available when Authentication Method is set to O
or SMTP AUTH.
Certicate Validation The certicate is validated when this is enabled. We recommend this is set to Enable.
POP3 Server Address If you select POP before SMTP as the Authentication Method, enter the POP3 server
address between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN
format.
POP3 Server Port Number If you select POP before SMTP as the Authentication Method, enter a number between 1
and 65535.
Checking a Mail Server Connection
You can check the connection to the mail server by performing the connection check.
1. Access Web Cong and select the Network tab > Email Server > Connection Test.
2. Select Start.
e connection test to the mail server is started. Aer the test, the check report is displayed.
Mail Server Connection Test References
Messages Cause
Connection test was successful. This message appears when the connection with the server is successful.
SMTP server communication error.
Check the following. - Network
Settings
This message appears when
❏The scanner is not connected to a network
❏SMTP server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
POP3 server communication error.
Check the following. - Network
Settings
This message appears when
❏The scanner is not connected to a network
❏POP3 server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
An error occurred while connecting to
SMTP server. Check the followings. -
SMTP Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for an SMTP server failed
Administrator Information
>
Monitoring a Remote Scanner
>
Receiving Email Notications When Events Occur
130
Messages Cause
An error occurred while connecting to
POP3 server. Check the followings. -
POP3 Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for a POP3 server failed
SMTP server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when SMTP server authentication failed.
POP3 server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when POP3 server authentication failed.
Unsupported communication method.
Check the followings. - SMTP Server
Address - SMTP Server Port Number
This message appears when you try to communicate with unsupported protocols.
Connection to SMTP server failed.
Change Secure Connection to None.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server does not support SMTP secure connection (SSL
connection).
Connection to SMTP server failed.
Change Secure Connection to SSL/TLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an SSL/TLS connection for an SMTP
secure connection.
Connection to SMTP server failed.
Change Secure Connection to
STARTTLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use a STARTTLS connection for an SMTP
secure connection.
The connection is untrusted. Check the
following. - Date and Time
This message appears when the scanner’s date and time setting is incorrect or the
certicate has expired.
The connection is untrusted. Check the
following. - CA Certicate
This message appears when the scanner does not have a root certicate
corresponding to the server or a CA Certicate has not been imported.
The connection is not secured. This message appears when the obtained certicate is damaged.
SMTP server authentication failed.
Change Authentication Method to
SMTP-AUTH.
This message appears when an authentication method mismatch occurs between
a server and a client. The server supports SMTP AUTH.
SMTP server authentication failed.
Change Authentication Method to
POP before SMTP.
This message appears when an authentication method mismatch occurs between
a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect.
Change to the email address for your
email service.
This message appears when the specied sender’s Email address is wrong.
Cannot access the product until
processing is complete.
This message appears when the scanner is busy.
Conguring Email Notication
Congure email notication by using Web Cong.
1. Access Web Cong and select the Device Management tab > Email Notication.
Administrator Information
>
Monitoring a Remote Scanner
>
Receiving Email Notications When Events Occur
131
2. Set the subject of email notication.
Select the contents displayed on the subject from the two pull-down menus.
❏e selected contents are displayed next to Subject.
❏e same contents cannot be set on le and right.
❏When the number of characters in Location exceeds 32 bytes, characters exceeding 32 bytes are omitted.
3. Enter the email address for sending the notication email.
Use A-Z a-z 0-9 ! # $ % & ' * + - . /= ? ^ _ { | } ~ @, and enter between 1 and 255 characters.
4. Select the language for the email notications.
5. Select the check box on the event for which you want to receive a notication.
e number of Notication Settings is linked to the destination number of Email Address Settings.
Example :
If you want to send a notication to the email address set for number 1 in Email Address Settings when the
admin password is changed, select the check box for column 1 on the line Administrator password changed.
6. Click OK.
Conrm that an email notication will be sent by causing an event.
Example : e administrator password has been changed.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Items for Email Notication
Items Settings and Explanation
Administrator password changed Notice when administrator password has been changed.
Scanner error Notice when the scanner error has occurred.
Wi-Fi failure Notice when the error of the wireless LAN interface has occurred.
Backing Up the Settings
You can export the setting value set from Web Cong to the le. You can use it for backing up the setting values,
replacing the scanner, etc.
e exported le cannot be edited because it is exported as a binary le.
Export the settings
Export the setting for the scanner.
Administrator Information
>
Backing Up the Settings
>
Export the settings
132
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
2. Select the settings that you want to export.
Select the settings you want to export. If you select the parent category, subcategories are also selected.
However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so
on) cannot be selected.
3. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4. Click Export.
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Important:
If you want to export the scanner’s network settings such as the device name and IPv6 address, select Enable to
select the individual settings of device and select more items. Only use the selected values for the replacement
scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Import the settings
Import the exported Web Cong le to the scanner.
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Important:
When importing values that include individual information such as a scanner name or IP address, make sure the
same IP address does not exist on the same network.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Import.
2. Select the exported le, and then enter the encrypted password.
3. Click Next.
4. Select the settings that you want to import, and then click Next.
5. Click OK.
e settings are applied to the scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Administrator Information
>
Backing Up the Settings
>
Import the settings
133
Advanced Security Settings
is section explains advanced security features.
Security Settings and Prevention of Danger
When a scanner is connected to a network, you can access it from a remote location. In addition, many people can
share the scanner, which is helpful in improving operational eciency and convenience. However, risks such as
illegal access, illegal use, and tampering with data are increased. If you use the scanner in an environment where
you can access the Internet, the risks are even higher.
In order to avoid this risk, Epson scanners have a variety of security technologies.
Set the scanner as necessary according to the environmental conditions that have been built with the customer's
environment information.
Name Feature type What to set What to prevent
Control of protocol Controls the protocols and
services to be used for
communication between
scanners and computers, and
it enables and disables
features.
A protocol or service that is
applied to features allowed or
prohibited separately.
Reducing security risks that
may occur through
unintended use by
preventing users from using
unnecessary functions.
SSL/TLS
communications
The communication content
is encrypted with SSL/TLS
communications when
accessing to the Epson server
on the Internet from the
scanner, such as
communicating to the
computer via web browser
and updating rmware.
Obtain a CA-signed
certicate, and then import it
to the scanner.
Clearing an identication of
the scanner by the CA-signed
certication prevents
impersonation and
unauthorized access. In
addition, communication
contents of SSL/TLS are
protected, and it prevents the
leakage of contents for
scanning data and setup
information.
IPsec/IP ltering You can set to allow severing
and cutting o of data that is
from a certain client or is a
particular type. Since IPsec
protects the data by IP packet
unit (encryption and
authentication), you can
safely communicate
unsecured protocol.
Create a basic policy and
individual policy to set the
client or type of data that can
access the scanner.
Protect unauthorized access,
and tampering and
interception of
communication data to the
scanner.
IEEE802.1X Only allows authenticated
users to connect to the
network. Allows only a
permitted user to use the
scanner.
Authentication setting to the
RADIUS server
(authentication sever).
Protect unauthorized access
and use to the scanner.
Security Feature Settings
When setting IPsec/IP ltering or IEEE802.1X, it is recommended that you access Web Cong using SSL/TLS to
communicate settings information in order to reduce security risks such as tampering or interception.
Administrator Information
>
Advanced Security Settings
>
Security Settings and Prevention of Danger
134
Make sure you congure the administrator password before setting IPsec/IP ltering or IEEE802.1X.
Controlling Using Protocols
You can scan using a variety of pathways and protocols. Also, you can use network scanning from an unspecied
number of network computers.
You can lower unintended security risks by restricting scanning from specic pathways or by controlling the
available functions.
Controlling protocols
Congure the protocol settings supported by the scanner.
1. Access Web Cong and then select the Network Security tab > Protocol.
2. Congure each item.
3. Click Next.
4. Click OK.
e settings are applied to the scanner.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Protocols you can Enable or Disable
Protocol Description
Bonjour Settings You can specify whether to use Bonjour. Bonjour is used to search for devices, scan, and so on.
SLP Settings You can enable or disable the SLP function. SLP is used for push scanning and network
searching in EpsonNet Cong.
WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices,
and scan from the WSD port.
LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the
Windows network map.
LLMNR Settings You can enable or disable the LLMNR function. When this is enabled, you can use name
resolution without NetBIOS even if you cannot use DNS.
SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices,
monitoring, and so on.
SNMPv3 Settings You can specify whether or not to enable SNMPv3. This is used to set up encrypted devices,
monitoring, etc.
Administrator Information
>
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>
Controlling Using Protocols
135
Protocol Setting Items
Bonjour Settings
Items Setting value and Description
Use Bonjour Select this to search for or use devices through Bonjour.
Bonjour Name Displays the Bonjour name.
Bonjour Service Name Displays the Bonjour service name.
Location Displays the Bonjour location name.
Wide-Area Bonjour Set whether to use Wide-Area Bonjour.
SLP Settings
Items Setting value and Description
Enable SLP Select this to enable the SLP function.
This is used such as network searching in EpsonNet Cong.
WSD Settings
Items Setting value and Description
Enable WSD Select this to enable adding devices using WSD and scan
from the WSD port.
Scanning Timeout (sec) Enter the communication timeout value for WSD scanning
between 3 to 3,600 seconds.
Device Name Displays the WSD device name.
Location Displays the WSD location name.
LLTD Settings
Items Setting value and Description
Enable LLTD Select this to enable LLTD. The scanner is displayed in the
Windows network map.
Device Name Displays the LLTD device name.
LLMNR Settings
Items Setting value and Description
Enable LLMNR Select this to enable LLMNR. You can use name resolution
without NetBIOS even if you cannot use DNS.
SNMPv1/v2c Settings
Administrator Information
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Controlling Using Protocols
136
Items Setting value and Description
Enable SNMPv1/v2c Select to enable SNMPv1/v2c.
Access Authority Set the access authority when SNMPv1/v2c is enabled. Se-
lect Read Only or Read/Write.
Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
SNMPv3 Settings
Items Setting value and Description
Enable SNMPv3 SNMPv3 is enabled when the box is checked.
User Name Enter between 1 and 32 characters using 1 byte characters.
Authentication Settings
Algorithm Select an algorithm for an authentication for SNMPv3.
Password Enter the password for an authentication for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Encryption Settings
Algorithm Select an algorithm for an encryption for SNMPv3.
Password Enter the password for an encryption for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Context Name Enter within 32 characters or less in Unicode (UTF-8). If you
do not specify this, leave it blank. The number of characters
that can be entered varies depending on the language.
Using a Digital Certicate
About Digital Certication
❏CA-signed Certicate
is is a certicate signed by the CA (Certicate Authority.) You can obtain it to apply to the Certicate
Authority. is certicate certies the existence of the scanner is and used for SSL/TLS communication so that
you can ensure the safety of data communication.
When it is used for SSL/TLS communication, it is used as a server certicate.
When it is set to IPsec/IP Filtering or IEEE802.1x communication, it is used as a client certicate.
Administrator Information
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Using a Digital Certicate
137
❏CA Certicate
is is a certicate that is in chain of the CA-signed Certicate, also called the intermediate CA certicate. It is
used by the web browser to validate the path of the scanner's certicate when accessing the server of the other
party or Web Cong.
For the CA Certicate, set when to validate the path of server certicate accessing from the scanner. For the
scanner, set to certify the path of the CA-signed Certicate for SSL/TLS connection.
You can obtain the CA certicate of the scanner from the Certication Authority where the CA certicate is
issued.
Also, you can obtain the CA certicate used to validate the server of the other party from the Certication
Authority that issued the CA-signed Certicate of the other server.
❏Self-signed Certicate
is is a certicate that the scanner signs and issues itself. It is also called the root certicate. Because the issuer
certies itself, it is not reliable and cannot prevent impersonation.
Use it when making the security setting and performing simple SSL/TLS communication without the CA-
signed Certicate.
If you use this certicate for an SSL/TLS communication, a security alert may be displayed on a web browser
because the certicate is not registered on a web browser. You can use the Self-signed Certicate only for an
SSL/TLS communication.
Conguring a CA-signed Certicate
Obtaining a CA-signed Certicate
To obtain a CA-signed certicate, create a CSR (Certicate Signing Request) and apply it to certicate authority.
You can create a CSR using Web Cong and a computer.
Follow the steps to create a CSR and obtain a CA-signed certicate using Web Cong. When creating a CSR using
Web Cong, a certicate is the PEM/DER format.
1. Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
Whatever you choose, you can obtain the same certicate and use it in common.
2. Click Generate of CSR.
A CSR creating page is opened.
3. Enter a value for each item.
Note:
Available key length and abbreviations vary by a certicate authority. Create a request according to rules of each
certicate authority.
4. Click OK.
A completion message is displayed.
5. Select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP Filtering > Client
Certicate or IEEE802.1X > Client Certicate.
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Using a Digital Certicate
138
6. Click one of the download buttons of CSR according to a specied format by each certicate authority to
download a CSR to a computer.
c
Important:
Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certicate.
7. Send the CSR to a certicate authority and obtain a CA-signed Certicate.
Follow the rules of each certicate authority on sending method and form.
8. Save the issued CA-signed Certicate to a computer connected to the scanner.
Obtaining a CA-signed Certicate is complete when you save a certicate to a destination.
Related Information
&“Running Web Cong on a Web Browser” on page 25
CSR Setting Items
Items Settings and Explanation
Key Length Select a key length for a CSR.
Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a
static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names,
FQDNs by separating them with commas.
The rst element is stored to the common name, and other elements are stored to
the alias eld of the certicate subject.
Example:
Scanner's IP address : 192.0.2.123, Scanner name : EPSONA1B2C3
Common Name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
Organization/ Organizational Unit/
Locality/ State/Province
You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide
distinguished names with commas.
Country Enter a country code in two-digit number specied by ISO-3166.
Sender's Email Address You can enter the sender's email address for the mail server setting. Enter the
same email address as the Sender's Email Address for the Network tab > Email
Server > Basic.
Importing a CA-signed Certicate
Import the obtained CA-signed Certicate to the scanner.
c
Important:
❏Make sure that the scanner’s date and time is set correctly. Certicate may be invalid.
❏If you obtain a certicate using a CSR created from Web Cong, you can import a certicate one time.
Administrator Information
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Advanced Security Settings
>
Using a Digital Certicate
139
1. Access Web Cong and then select the Network Security tab. Next, select SSL/TLS > Certicate, or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
2. Click Import
A certicate importing page is opened.
3. Enter a value for each item. Set CA Certicate 1 and CA Certicate 2 when verifying the path of the
certicate on the web browser that accesses the scanner.
Depending on where you create a CSR and the le format of the certicate, required settings may vary. Enter
values to required items according to the following.
❏A certicate of the PEM/DER format obtained from Web Cong
❏Private Key: Do not congure because the scanner contains a private key.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PEM/DER format obtained from a computer
❏Private Key: You need to set.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PKCS#12 format obtained from a computer
❏Private Key: Do not congure.
❏Password: Optional
❏CA Certicate 1/CA Certicate 2: Do not congure.
4. Click OK.
A completion message is displayed.
Note:
Click Conrm to verify the certicate information.
Related Information
&“Running Web Cong on a Web Browser” on page 25
CA-signed Certicate Importing Setting Items
Items Settings and Explanation
Server Certicate or Client Certicate Select a certicate’s format.
For SSL/TLS connection, the Server Certicate is displayed.
For IPsec/IP Filtering or IEEE802.1x, the Client Certicate is displayed.
Private Key If you obtain a certicate of the PEM/DER format by using a CSR created from a
computer, specify a private key le that is match a certicate.
Password If the le format is Certicate with Private Key (PKCS#12), enter the password
for encrypting the private key that is set when you obtain the certicate.
Administrator Information
>
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>
Using a Digital Certicate
140
Items Settings and Explanation
CA Certicate 1 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues a CA-signed Certicate used as server certicate.
Specify a le if you need.
CA Certicate 2 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues CA Certicate 1. Specify a le if you need.
Deleting a CA-signed Certicate
You can delete an imported certicate when the certicate has expired or when an encrypted connection is no
longer necessary.
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Important:
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again. In
this case, create a CSR and obtain a certicate again.
1. Access Web Cong, and then select the Network Security tab. Next, select SSL/TLS > Certicate or IPsec/IP
Filtering > Client Certicate or IEEE802.1X > Client Certicate.
2. Click Delete.
3. Conrm that you want to delete the certicate in the message displayed.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Updating a Self-signed Certicate
Because the Self-signed Certicate is issued by the scanner, you can update it when it has expired or when the
content described changes.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Click Update.
3. Enter Common Name.
You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and
separating them with commas. e rst parameter is stored to the common name, and the others are stored to
the alias eld for the subject of the certicate.
Example:
Scanner's IP address : 192.0.2.123, Scanner name : EPSONA1B2C3
Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
4. Specify a validity period for the certicate.
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>
Using a Digital Certicate
141
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e scanner is updated.
Note:
You can check the certicate information from Network Security tab > SSL/TLS > Certicate > Self-signed Certicate
and click Conrm.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Conguring a CA Certicate
When you set the CA Certicate, you can validate the path to the CA certicate of the server that the scanner
accesses. is can prevent impersonation.
You c a n o b t a i n t he C A Certicate from the Certication Authority where the CA-signed Certicate is issued.
Importing a CA Certicate
Import the CA Certicate to the scanner.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Import.
3. Specify the CA Certicate you want to import.
4. Click OK.
When importing is complete, you are returned to the CA Certicate screen, and the imported CA Certicate is
displayed.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Deleting a CA Certicate
You c a n d e l et e t he i mp or t e d CA Certicate.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Delete next to the CA Certicate that you want to delete.
3. Conrm that you want to delete the certicate in the message displayed.
4. Click Reboot Network, and then check that the deleted CA Certicate is not listed on the updated screen.
Administrator Information
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Advanced Security Settings
>
Using a Digital Certicate
142
Related Information
&“Running Web Cong on a Web Browser” on page 25
SSL/TLS Communication with the Scanner
When the server certicate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication
to the scanner, you can encrypt the communication path between computers. Do this if you want to prevent
remote and unauthorized access.
Conguring Basic SSL/TLS Settings
If the scanner supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt
communications. You can congure and manage the scanner using Web Cong while ensuring security.
Congure encryption strength and redirect feature.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Basic.
2. Select a value for each item.
❏Encryption Strength
Select the level of encryption strength.
❏Redirect HTTP to HTTPS
Redirect to HTTPS when HTTP is accessed.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Conguring a Server Certicate for the Scanner
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Specify a certicate to use on Server Certicate.
❏Self-signed Certicate
A self-signed certicate has been generated by the scanner. If you do not obtain a CA-signed certicate,
select this.
❏CA-signed Certicate
If you obtain and import a CA-signed certicate in advance, you can specify this.
Administrator Information
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Advanced Security Settings
>
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143
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Encrypted Communication Using IPsec/IP Filtering
About IPsec/IP Filtering
You c a n lter trac based on IP addresses, services, and port by using IPsec/IP Filtering function. By combining of
the ltering, you can congure the scanner to accept or block specied clients and specied data. Additionally, you
can improve security level by using an IPsec.
Note:
Computers that run Windows Vista or later or Windows Server 2008 or later support IPsec.
Conguring Default Policy
To lter trac, congure the default policy. e default policy applies to every user or group connecting to the
scanner. For more ne-grained control over users and groups of users, congure group policies.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Enter a value for each item.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Default Policy Setting Items
Default Policy
Items Settings and Explanation
IPsec/IP Filtering You can enable or disable an IPsec/IP Filtering feature.
Administrator Information
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>
Encrypted Communication Using IPsec/IP Filtering
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❏Access Control
Congure a control method for trac of IP packets.
Items Settings and Explanation
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
Administrator Information
>
Advanced Security Settings
>
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❏IKE Version
Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is
connected to.
❏IKEv1
e following items are displayed when you select IKEv1 for IKE Version.
Items Settings and Explanation
Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in advance.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared key
between 1 and 127 characters.
Conrm Pre-Shared Key Enter the key you congured for conrmation.
❏IKEv2
e following items are displayed when you select IKEv2 for IKE Version.
Items Settings and Explanation
Local Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in
advance.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the scanner.
ID Enter the scanner's ID that matches the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
Administrator Information
>
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>
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Items Settings and Explanation
Remote Authentication Method To select Certicate, you need to obtain and import a CA-signed certicate in
advance.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the device that you want to authenticate.
ID Enter the scanner's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
❏Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
Items Settings and Explanation
Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are
encrypted.
Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this
option. The header and data of the IP packets are encrypted.
Remote Gateway(Tunnel Mode): If you select Tunnel Mode for Encapsulation, enter a
gateway address between 1 and 39 characters.
❏Security Protocol
If you select IPsec for Access Control, select an option.
Items Settings and Explanation
ESP Select this to ensure the integrity of an authentication and data, and encrypt data.
AH Select this to ensure the integrity of an authentication and data. Even if encrypting data is
prohibited, you can use IPsec.
Administrator Information
>
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>
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❏Algorithm Settings
It is recommended that you select Any for all settings or select an item other than Any for each setting. If you
select Any for some of the settings and select an item other than Any for the other settings, the device may not
communicate depending on the other device that you want to authenticate.
Items Settings and Explanation
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the encryption algorithm for AH.
This is available when AH is selected for Security Protocol.
Conguring Group Policy
A group policy is one or more rules applied to a user or user group. e scanner controls IP packets that match
with congured policies. IP packets are authenticated in the order of a group policy 1 to 10 then a default policy.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Basic.
2. Click a numbered tab you want to congure.
3. Enter a value for each item.
4. Click Next.
A conrmation message is displayed.
5. Click OK.
e scanner is updated.
Group Policy Setting Items
Items Settings and Explanation
Enable this Group Policy You can enable or disable a group policy.
Access Control
Congure a control method for trac of IP packets.
Administrator Information
>
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>
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148
Items Settings and Explanation
Permit Access Select this to permit congured IP packets to pass through.
Refuse Access Select this to refuse congured IP packets to pass through.
IPsec Select this to permit congured IPsec packets to pass through.
Local Address (Scanner)
Select an IPv4 address or IPv6 address that matches your network environment. If an IP address is assigned
automatically, you can select Use auto-obtained IPv4 address.
Note:
If an IPv6 address is assigned automatically, the connection may be unavailable. Congure a static IPv6 address.
Remote Address(Host)
Enter a device's IP address to control access. e IP address must be 43 characters or less. If you do not enter an IP
address, all addresses are controlled.
Note:
If an IP address is assigned automatically (e.g. assigned by DHCP), the connection may be unavailable. Congure a static IP
address.
Method of Choosing Port
Select a method to specify ports.
❏Service Name
If you select Service Name for Method of Choosing Port, select an option.
❏Transport Protocol
If you select Port Number for Method of Choosing Port, you need to congure an encapsulation mode.
Items Settings and Explanation
Any Protocol Select this to control all protocol types.
TCP Select this to control data for unicast.
UDP Select this to control data for broadcast and multicast.
ICMPv4 Select this to control ping command.
❏Local Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport
Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port
numbers at the maximum.
Example: 20,80,119,5220
If you do not enter a port number, all ports are controlled.
❏Remote Port
If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport
Protocol, enter port numbers to control sending packets, separating them with commas. You can enter 10 port
numbers at the maximum.
Example: 25,80,143,5220
If you do not enter a port number, all ports are controlled.
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IKE Version
Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the scanner is connected
to.
❏IKEv1
e following items are displayed when you select IKEv1 for IKE Version.
Items Settings and Explanation
Authentication Method If you select IPsec for Access Control, select an option. Used certicate is common with a
default policy.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared key
between 1 and 127 characters.
Conrm Pre-Shared Key Enter the key you congured for conrmation.
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❏IKEv2
e following items are displayed when you select IKEv2 for IKE Version.
Items Settings and Explanation
Local Authentication Method If you select IPsec for Access Control, select an option. Used certicate is
common with a default policy.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the scanner.
ID Enter the scanner's ID that matches the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
Remote Authentication Method If you select IPsec for Access Control, select an option. Used certicate is
common with a default policy.
ID Type If you select Pre-Shared Key for Authentication Method, select the type of
ID for the device that you want to authenticate.
ID Enter the scanner's ID that matches to the type of ID.
You cannot use "@", "#", and "=" for the rst character.
Distinguished Name : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
You need to include "=".
IP Address : Enter IPv4 or IPv6 format.
FQDN : Enter a combination of between 1 and 255 characters using A-Z, a-z,
0-9, "-", and period (.).
Email Address : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters. You
need to include "@".
Key ID : Enter 1 to 255 1-byte ASCII (0x20 to 0x7E) characters.
Pre-Shared Key If you select Pre-Shared Key for Authentication Method, enter a pre-shared
key between 1 and 127 characters.
Conrm Pre-Shared
Key
Enter the key you congured for conrmation.
Encapsulation
If you select IPsec for Access Control, you need to congure an encapsulation mode.
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Items Settings and Explanation
Transport Mode If you only use the scanner on the same LAN, select this. IP packets of layer 4 or later are
encrypted.
Tunnel Mode If you use the scanner on the Internet-capable network such as IPsec-VPN, select this
option. The header and data of the IP packets are encrypted.
Remote Gateway(Tunnel Mode): If you select Tunnel Mode for Encapsulation, enter a
gateway address between 1 and 39 characters.
Security Protocol
If you select IPsec for Access Control, select an option.
Items Settings and Explanation
ESP Select this to ensure the integrity of an authentication and data, and encrypt data.
AH Select this to ensure the integrity of an authentication and data. Even if encrypting data is
prohibited, you can use IPsec.
Algorithm Settings
It is recommended that you select Any for all settings or select an item other than Any for each setting. If you
select Any for some of the settings and select an item other than Any for the other settings, the device may not
communicate depending on the other device that you want to authenticate.
Items Settings and Explanation
IKE Encryption Select the encryption algorithm for IKE.
The items vary depending on the version of IKE.
Authentication Select the authentication algorithm for IKE.
Key Exchange Select the key exchange algorithm for IKE.
The items vary depending on the version of IKE.
ESP Encryption Select the encryption algorithm for ESP.
This is available when ESP is selected for Security Protocol.
Authentication Select the authentication algorithm for ESP.
This is available when ESP is selected for Security Protocol.
AH Authentication Select the encryption algorithm for AH.
This is available when AH is selected for Security Protocol.
Combination of Local Address (Scanner) and Remote Address(Host) on Group Policy
Setting of Local Address (Scanner)
IPv4 IPv6* Any addresses*
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Setting of Remote
Address(Host)
IPv4* ✓–✓
IPv6** – ✓✓
Blank ✓✓✓
*1If IPsec is selected for Access Control, you cannot specify in a prex length.
*2If IPsec is selected for Access Control, you can select a link-local address (fe80::) but group policy will be disabled.
*3Except IPv6 link local addresses.
Related Information
&“Running Web Cong on a Web Browser” on page 25
References of Service Name on Group Policy
Note:
Unavailable services are displayed but cannot be selected.
Service Name Protocol type Local port
number
Remote port
number
Features controlled
Any – – – All services
ENPC UDP 3289 Any port Searching for a scanner from
applications such as Epson Device
Admin and the a scanner driver
SNMP UDP 161 Any port Acquiring and conguring of MIB from
applications such as Epson Device
Admin and the Epson scanner driver
WSD TCP Any port 5357 Controlling WSD
WS-Discovery UDP 3702 Any port Searching for a scanner from WSD
Network Scan TCP 1865 Any port Forwarding scan data from Epson
ScanSmart
Network Push
Scan Discovery
UDP 2968 Any port Searching for a computer from scanner
Network Push
Scan
TCP Any port 2968 Acquiring job information of push
scanning from Epson ScanSmart
HTTP (Local) TCP 80 Any port HTTP(S) server (forwarding data of
Web Cong and WSD)
HTTPS (Local) TCP 443 Any port
HTTP (Remote) TCP Any port 80 HTTP(S) client (rmware updating and
root certicate updating)
HTTPS (Remote) TCP Any port 443
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Conguration Examples of IPsec/IP Filtering
Receiving IPsec packets only
is example is to congure a default policy only.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control: IPsec
❏Authentication Method: Pre-Shared Key
❏Pre-Shared Key: Enter up to 127 characters.
Group Policy: Do not congure.
Receiving scanning data and scanner settings
is example allows communications of scanning data and scanner conguration from specied services.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control: Refuse Access
Group Policy:
❏Enable this Group Policy: Check the box.
❏Access Control: Permit Access
❏Remote Address(Host): IP address of a client
❏Method of Choosing Port: Service Name
❏Service Name: Check the box of ENPC, SNMP, HTTP (Local), HTTPS (Local) and Network Scan.
Receiving access from a specied IP address only
is example allows a specied IP address to access the scanner.
Default Policy:
❏IPsec/IP Filtering: Enable
❏Access Control:Refuse Access
Group Policy:
❏Enable this Group Policy: Check the box.
❏Access Control: Permit Access
❏Remote Address(Host): IP address of an administrator’s client
Note:
Regardless of policy conguration, the client will be able to access and congure the scanner.
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Conguring a Certicate for IPsec/IP Filtering
Congure the Client Certicate for IPsec/IP Filtering. When you set it, you can use the certicate as an
authentication method for IPsec/IP Filtering. If you want to congure the certication authority, go to CA
Certicate.
1. Access Web Cong and then select the Network Security tab > IPsec/IP Filtering > Client Certicate.
2. Import the certicate in Client Certicate.
If you have already imported a certicate published by a Certication Authority, you can copy the certicate
and use it in IPsec/IP Filtering. To copy, select the certicate from Copy From, and then click Copy.
Related Information
&“Running Web Cong on a Web Browser” on page 25
Connecting the Scanner to an IEEE802.1X Network
Conguring an IEEE802.1X Network
When you set IEEE802.1X to the scanner, you can use it on the network connected to a RADIUS server, a LAN
switch with authentication function, or an access point.
1. Access Web Cong and then select the Network Security tab > IEEE802.1X > Basic.
2. Enter a value for each item.
If you want to use the scanner on a Wi-Fi network, click Wi-Fi Setup and select or enter an SSID.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e scanner is updated.
IEEE802.1X Network Setting Items
Items Settings and Explanation
IEEE802.1X (Wi-Fi) The connection status of IEEE802.1X (Wi-Fi) is displayed.
Connection Method The connection method of a current network is displayed.
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Connecting the Scanner to an IEEE802.1X Network
155
Items Settings and Explanation
EAP Type Select an option for an authentication method between the scanner and a RADIUS server.
EAP-TLS You need to obtain and import a CA-signed certicate.
PEAP-TLS
PEAP/MSCHAPv2 You need to congure a password.
EAP-TTLS
User ID Congure an ID to use for an authentication of a RADIUS server.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Password Congure a password to authenticate the scanner.
Enter 1 to 128 1-byte ASCII (0x20 to 0x7E) characters. If you are using a Windows server as a
RADIUS server, you can enter up to 127 characters.
Conrm Password Enter the password you congured for conrmation.
Server ID You can congure a server ID to authenticate with a specied RADIUS server. Authenticator
veries whether a server ID is contained in the subject/subjectAltName eld of a server
certicate that is sent from a RADIUS server or not.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Certicate Validation You can set certicate validation regardless of the authentication method. Import the
certicate in CA Certicate.
Anonymous Name If you select PEAP-TLS or PEAP/MSCHAPv2 for EAP Type, you can congure an anonymous
name instead of a user ID for a phase 1 of a PEAP authentication.
Enter 0 to 128 1-byte ASCII (0x20 to 0x7E) characters.
Encryption Strength You can select one of the followings.
High AES256/3DES
Middle AES256/3DES/AES128/RC4
Conguring a Certicate for IEEE802.1X
Congure the Client Certicate for IEEE802.1X. When you set it, you can use EAP-TLS and PEAP-TLS as an
authentication method of IEEE802.1x. If you want to congure the certication authority certicate, go to CA
Certicate.
1. Access Web Cong and then select the Network Security tab > IEEE802.1X > Client Certicate.
2. Enter a certicate in the Client Certicate.
If you have already imported a certicate published by a Certication Authority, you can copy the certicate
and use it in IEEE802.1X. To copy, select the certicate from Copy From, and then click Copy.
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Connecting the Scanner to an IEEE802.1X Network
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Solving Problems for Advanced Security
Hints to Solving Problems
❏Checking the error message
When trouble has occurred, rst check whether there are any messages on the driver screen. If you have the
notication email set when the events occur, you can promptly learn the status.
❏Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏Connection test
For checking the connection between the scanner to the mail server, perform the connection test from the
scanner. Also, check the connection from the client computer to the server to check the communication status.
❏Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the scanner, and then setting up again.
Related Information
&“Buttons” on page 20
&“Receiving Email Notications When Events Occur” on page 129
Cannot Access Web Cong
The IP address is not assigned to the scanner.
Solutions
A valid IP address may not be assigned to the scanner. Set a valid IP address using Epson Scan 2 Utility.
You can conrm the current setting information from Epson Scan 2 Utility.
&“Checking the Scanner's IP Address” on page 67
Web browser does not support the Encryption Strength for SSL/TLS.
Solutions
SSL/TLS has the Encryption Strength. You can open Web Cong by using a web browser that supports
bulk encryptions as indicated below. Check you are using the a supported browser.
❏80bit: AES256/AES128/3DES
❏112bit: AES256/AES128/3DES
❏128bit: AES256/AES128
❏192bit: AES256
❏256bit: AES256
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CA-signed Certicate is expired.
Solutions
If there is a problem with the expiration date of the certicate, "e certicate has expired" is displayed
when connecting to Web Cong with SSL/TLS communication (https). If the message appears before its
expiration date, make sure that the scanner's date is congured correctly.
The common name of the certicate and the scanner do not match.
Solutions
If the common name of the certicate and the scanner do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏e scanner's IP address entered to common name for creating a Self-signed Certicate or CSR
❏IP address entered to web browser when running Web Cong
For Self-signed Certicate, update the certicate.
For CA-signed Certicate, take the certicate again for the scanner.
The proxy server setting of local address is not set to web browser.
Solutions
When the scanner is set to use a proxy server, congure the web browser not to connect to the local
address via the proxy server.
❏Windows :
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings >
Proxy server, and then congure not to use the proxy server for LAN (local addresses).
❏Mac OS :
Select System Preferences > Network > Advanced > Proxies, and then register the local address for
Bypass proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Restoring the Security Settings
When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to
communicate with devices because of incorrect settings or trouble with the device or server. In this case, restore
the security settings in order to make settings for the device again or to allow you temporary use.
Disabling the Security Function Using Web Cong
You can disable IPsec/IP Filtering using Web Cong.
1. Access Web Cong and select the Network Security tab > IPsec/IP Filtering > Basic.
2. Disable the IPsec/IP Filtering.
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Problems Using Network Security Features
Forgot a Pre–shared Key
Re-congure a pre-shared key.
To change the key, access Web Cong and select the Network Security tab > IPsec/IP Filtering > Basic > Default
Policy or Group Policy.
When you change the pre-shared key, congure the pre-shared key for computers.
Cannot Communicate with IPsec Communication
Specify the algorithm that the scanner or the computer does not support.
e scanner supports the following algorithms. Check the settings of the computer.
Security Methods Algorithms
IKE encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128*, AES-GCM-192*,
AES-GCM-256*, 3DES
IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH
Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH
Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH
Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30*
ESP encryption algorithm AES-CBC-128, AES-CBC-192, AES-CBC-256, AES-GCM-128, AES-GCM-192,
AES-GCM-256, 3DES
ESP authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
AH authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5
*available for IKEv2 only
Cannot Communicate Suddenly
There is an error in the certicate.
e scanner's date and time settings may be incorrect if power has not been supplied to the scanner for a long
time.
When the scanner is connected using a client certicate for IPsec/IP ltering or IEEE802.1X, an error is indicated
if a time lag occurs between the scanner's date and time and the validity period for the certicate. Because the
scanner recognizes that the certicate is unavailable.
You can solve this problem by correcting the scanner's date and time settings. Connect the scanner and the
computer using a USB cable, turn the scanner on, and then perform scanning over USB using Epson Scan 2. e
scanner is synchronized with the computer and the date and time settings are corrected. e scanner indicates
normal status.
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If you cannot solve the problem, restore all network settings using the scanner's control panel. Connect the scanner
and computer, make the network settings again, and then make the settings for client certication, IPsec/IP
ltering, or IEEE802.1X.
The IP address of the scanner has been changed or cannot be used.
When the IP address registered to the local address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed.
Restore all network settings using the scanner's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the scanner's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Local Address (Scanner)) may not be found.
Use a static IP address.
The IP address of the computer has been changed or cannot be used.
When the IP address registered to the remote address on Group Policy has been changed or cannot be used, IPsec
communication cannot be performed.
Restore all network settings using the scanner's control panel.
If the DHCP is out of date, rebooting or the IPv6 address is out of date or has not been obtained, then the IP
address registered for the scanner's Web Cong (Network Security tab > IPsec/IP Filtering > Basic > Group
Policy > Remote Address(Host)) may not be found.
Use a static IP address.
Cannot Connect After Conguring IPsec/IP Filtering
The set value may be incorrect.
Access the scanner according to its MAC address using EpsonNet Cong or Epson Device Admin from another
computer, such as administrator's. You can nd the MAC address on the label pasted on the scanner.
If you can access, make the IPsec/IP ltering settings using EpsonNet Cong or Epson Device Admin.
If you cannot access, restore all network settings using the scanner's control panel. Connect the scanner and
computer, make the network settings again, and then make the IPsec/IP ltering settings.
Cannot Access the Scanner after Conguring IEEE802.1X
The settings may be incorrect.
Restore all network settings using the scanner's control panel. Connect the scanner and computer, make the
network settings again, and then congure IEEE802.1X.
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Problems on Using a Digital Certicate
Cannot Import a CA-signed Certicate
CA-signed Certicate and the information on the CSR do not match.
If the CA-signed Certicate and CSR do not have the same information, the CSR cannot be imported. Check the
following:
❏Are you trying to import the certicate to a device that does not have the same information?
Check the information of the CSR and then import the certicate to a device that has the same information.
❏Did you overwrite the CSR saved into the scanner aer sending the CSR to a certicate authority?
Obtain the CA-signed certicate again with the CSR.
CA-signed Certicate is more than 5KB.
You cannot import a CA-signed Certicate that is more than 5KB.
The password for importing the certicate is incorrect.
Enter the correct password. If you forget the password, you cannot import the certicate. Re-obtain the CA-signed
Certicate.
Cannot Update a Self-Signed Certicate
The Common Name has not been entered.
Common Name must be entered.
Unsupported characters have been entered to Common Name.
Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the common name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Cannot Create a CSR
The Common Name has not been entered.
e Common Name must be entered.
Unsupported characters have been entered to Common Name, Organization, Organizational Unit,
Locality, and State/Province.
Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
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A comma or space is included in the Common Name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Warning Relating to a Digital Certicate Appears
Messages Cause/What to do
Enter a Server Certicate. Cause:
You have not selected a le to import.
What to do:
Select a le and click Import.
CA Certicate 1 is not entered. Cause:
CA certicate 1 is not entered and only CA certicate 2 is entered.
What to do:
Import CA certicate 1 rst.
Invalid value below. Cause:
Unsupported characters are contained in the le path and/or password.
What to do:
Make sure that the characters are entered correctly for the item.
Invalid date and time. Cause:
Date and time for the scanner have not been set.
What to do:
Set date and time using Web Cong or EpsonNet Cong.
Invalid password. Cause:
The password set for CA certicate and entered password do not match.
What to do:
Enter the correct password.
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Messages Cause/What to do
Invalid le. Cause:
You are not importing a certicate le in X509 format.
What to do:
Make sure that you are selecting the correct certicate sent by a trusted certicate
authority.
Cause:
The le you have imported is too large. The maximum le size is 5KB.
What to do:
If you select the correct le, the certicate might be corrupted or fabricated.
Cause:
The chain contained in the certicate is invalid.
What to do:
For more information on the certicate, see the website of the certicate
authority.
Cannot use the Server Certicates that
include more than three CA
certicates.
Cause:
The certicate le in PKCS#12 format contains more than 3 CA certicates.
What to do:
Import each certicate as converting from PKCS#12 format to PEM format, or
import the certicate le in PKCS#12 format that contains up to 2 CA certicates.
The certicate has expired. Check if the
certicate is valid, or check the date
and time on the product.
Cause:
The certicate is out of date.
What to do:
❏If the certicate is out of date, obtain and import the new certicate.
❏If the certicate is not out of date, make sure the scanner's date and time are
set correctly.
Private key is required. Cause:
There is no paired private key with the certicate.
What to do:
❏If the certicate is the PEM/DER format and it is obtained from a CSR using a
computer, specify the private key le.
❏If the certicate is the PKCS#12 format and it is obtained from a CSR using a
computer, create a le that contains the private key.
Cause:
You have re-imported the PEM/DER certicate obtained from a CSR using Web
Cong.
What to do:
If the certicate is the PEM/DER format and it is obtained from a CSR using Web
Cong, you can only import it once.
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Messages Cause/What to do
Setup failed. Cause:
Cannot nish the conguration because the communication between the scanner
and computer failed or the le cannot be read by some errors.
What to do:
After checking the specied le and communication, import the le again.
Delete a CA-signed Certicate by Mistake
There is no backup le for the CA-signed certicate.
If you have the backup le, import the certicate again.
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again.
Create a CSR and obtain a new certicate.
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Technical Specications
General Scanner Specications........................................166
Network Specications............................................. 167
Using Port for the Scanner...........................................167
Dimensions and Weight Specications..................................168
Electrical Specications.............................................168
Environmental Specications.........................................169
System Requirements.............................................. 170
General Scanner Specications
Note:
Specications are subject to change without notice.
Scanner type Sheet Feed, one pass duplex color scanner
Photoelectric device CIS
Eective pixels 5,100×9,300 at 600 dpi
2,550×64,500 at 300 dpi
Light source RGB LED
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi (in 1 dpi increments)
*1
Document Size Max: 215.9×6,096 mm (8.5×240 inches)
Min: 50.8×50.8 mm (2×2 inches)
Paper input Face-down loading
Paper output Face-down ejection
Paper capacity 50 sheets of paper at 80 g/m
Color Depth Color
❏30 bits per pixel internal (10 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏10 bits per pixel internal
❏8 bits per pixel external
Black and white
❏10 bits per pixel internal
❏1 bit per pixel external
Interface
*2
SuperSpeed USB
IEEE802.11b/g/n
*1 You can scan long paper in the following resolutions.
❏1,346.0 mm (53 in.) or less:up to 600 dpi
❏5,461.0 mm (215 in.) or less:up to 300 dpi
❏6,096.0 mm (220 in.) or less:up to 200 dpi
*2 You cannot use a USB and network connection at the same time.
Technical Specications
>
General Scanner Specications
166
Network Specications
Wi-Fi Specications
Standards IEEE802.11b/g/n
Frequency Range 2.4 GHz
Maximum Radio-Frequency Power Transmitted 20 dBm (EIRP)
Connection Modes Infrastructure mode, Ad hoc mode
*1
, AP mode
*2 *3
Wireless Security WEP (64/128bit), WPA2-PSK (AES)
*4
, WPA2-Enterprise
*5
, WPA3-SAE,
WPA3-Enterprise
*1 Not supported for IEEE802.11n.
*2 Not supported for IEEE802.11b.
*3 AP mode connection and Wi-Fi connection can be used at the same time.
*4 Complies with WPA2 standards with support for WPA/WPA2 Personal.
*5 Complies with WPA2 standards with support for WPA/WPA2 Enterprise.
Network Function List
Functions Supported
Panel Operation Restore the Factory Default Settings ✓
Network Scanning Epson Scan 2 IPv4, IPv6 ✓
Epson ScanSmart IPv4 ✓
Security Protocol
SSL/TLS HTTPS (Server/Client), SMTPS (Client), STARTTLS, Root certicate
(Client), Root certicate updating (Client), CA-signed certicate
(Server), CA certicate (Server), CSR generation (Server), Self-signed
certicate (Server), EC key CSR/self-signed certicate generation
(Server), Certicates/Secret key imports (Server)
Authentication for Email sending POP before SMTP, APOP, SMTP Authentication
MIB accessing Authentication/Encryption SNMPv3
Using Port for the Scanner
e scanner uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
Technical Specications
>
Using Port for the Scanner
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Sender
(Client)
Use Destination
(Server)
Protocol Port
Number
Scanner Control WSD Client computer WSD (TCP) 5357
Search the computer when push
scanning from Epson ScanSmart
Client computer Network Push Scan
Discovery
2968
HTTP(S) client (rmware updating and
root certicate updating)
Client computer HTTP 80
HTTPS 443
Client
computer
Discover the scanner from an
application such as EpsonNet Cong
and scanner driver.
Scanner ENPC (UDP) 3289
Collect and set up the MIB information
from an application such as EpsonNet
Cong and scanner driver.
Scanner SNMP (UDP) 161
Searching WSD scanner Scanner WS-Discovery (UDP) 3702
Forwarding scan data from the Epson
ScanSmart
Scanner Network Scan (TCP) 1865
Acquiring job information of push
scanning from the Epson ScanSmart
Scanner Network Push Scan 2968
HTTP(S) server (forwarding data of
Web Cong and WSD)
Scanner HTTP 80
HTTPS 443
Dimensions and Weight Specications
Dimensions * Width: 296 mm (11.7 inches)
Depth: 169 mm (6.7 inches)
Height: 176 mm (6.9 inches)
Weight Approx. 3.7 kg (8.2 lb)
* Without protruding parts and the input tray.
Electrical Specications
Scanner Electrical Specications
Rated DC Input Power Supply Voltage DC 24 V
Rated DC Input Current 1 A
Technical Specications
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Electrical Specications
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Scanner Electrical Specications
168
Power Consumption USB Connection
❏Operating: Approx. 11 W
❏Ready mode: Approx. 5.4 W
❏Sleep mode : Approx. 1.0 W
❏Power o: Approx. 0.1 W
Wi-Fi Connection
❏Operating: Approx. 12 W
❏Ready mode: Approx. 5.5 W
❏Sleep mode : Approx. 1.3 W
❏Power o: Approx. 0.1 W
Note:
For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
AC Adapter Electrical Specications
Model A461H (AC 100-240 V)
A462E (AC 220-240 V)
Rated Input Current 1 A
Rated Frequency Range 50-60 Hz
Rated Output Power Supply Voltage DC 24 V
Rated Output Current 1 A
Note:
For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Environmental Specications
Temperature When operating 5 to 35 °C (41 to 95 °F)
When stored –25 to 60 °C (–13 to 140 °F)
Humidity When operating 15 to 80% (without condensation)
When stored 15 to 85% (without condensation)
Operating conditions Ordinary oce or home conditions. Avoid operating the scanner in
direct sunlight, near a strong light source, or in extremely dusty
conditions.
Technical Specications
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Environmental Specications
169
System Requirements
Supported operating systems may vary depending on the application.
Windows Windows 10 (32-bit, 64-bit)
Windows 8.1 (32-bit, 64-bit)
Windows 8 (32-bit, 64-bit)
Windows 7 (32-bit, 64-bit)
Mac OS
*1 *2
macOS Catalina
macOS Mojave
macOS High Sierra
macOS Sierra
OS X El Capitan
OS X Yosemite
*3
*1 Fast User Switching on Mac OS or later is not supported.
*2 The UNIX File System (UFS) for Mac OS is not supported.
*3 Epson ScanSmart does not support OS X Yosemite.
Technical Specications
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System Requirements
170
Standards and Approvals for European Models
Product and AC adapter
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment models are in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
J382E
A461H, A462E
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxembourg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the product.
Standards and Approvals for U.S. Models
Product
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
is equipment contains the following wireless module.
Manufacturer: FOXCONN ELECTRONICS INC
Type: J26H006
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modication of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person’s body (excluding extremities: hands, wrists, feet and ankles).
Standards and Approvals
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Standards and Approvals for U.S. Models
172
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
175
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
176
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Technical supp ort
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS JAKARTA
MANGGADUA
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
(+6221) 62301104
jkt-admin@epson-indonesia.co.id
Where to Get Help
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Contacting Epson Support
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Help for Users in Indonesia
177
Province Company Name Address Phone
E-mail
NORTH
SUMATERA
ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor
A-4, Medan - North Sumatera
(+6261) 42066090 / 42066091
mdn-adm@epson-indonesia.co.id
WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa
Barat 40116
(+6222) 4207033
bdg-admin@epson-
indonesia.co.id
DI
YOGYAKARTA
ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak
Yogyakarta - DIY
(+62274) 581065
ygy-admin@epson-indonesia.co.id
EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma
Bangsa No. 116 - 118 Surabaya - JATIM
(+6231) 5355035
sby-admin@epson-indonesia.co.id
SOUTH
SULAWESI
ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,
mariso, MAKASSAR - SULSEL 90125
(+62411) 8911071
mksr-admin@epson-
indonesia.co.id
WEST
KALIMANTAN
ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad
Yani - Pontianak Kalimantan Barat
(+62561) 735507 / 767049
pontianak-admin@epson-
indonesia.co.id
RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru
Riau
(+62761) 8524695
pkb-admin@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA
SUDIRMAN
Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.
3 Jakarta Pusat - DKI JAKARTA 10220
(+6221) 5724335
ess@epson-indonesia.co.id
EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29
Surabaya - Jawa Timur
(+6231) 5014949
esssby@epson-indonesia.co.id
BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-
Banten
(+6221) 53167051 / 53167052
esstag@epson-indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT
Haryono No 970 Semarang - JAWA TENGAH
(+6224) 8313807 / 8417935
esssmg@epson-indonesia.co.id
EAST
KALIMANTAN
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan
Sempaja Selatan Kecamatan Samarinda
UTARA - SAMARINDA - KALTIM
(+62541) 7272904
escsmd@epson-indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9
Ilir Palembang Sumatera Selatan
(+62711) 311330
escplg@epson-indonesia.co.id
EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D
Jember-Jawa Timur (Depan Balai Penelitian
& Pengolahan Kakao)
(+62331) 488373 / 486468
jmr-admin@epson-indonesia.co.id
NORTH
SULAWESI
ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan
Megamas Boulevard, Jl Piere Tendean,
Manado - SULUT 95111
(+62431) 8890996
MND-ADMIN@EPSON-
INDONESIA.CO.ID
Where to Get Help
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Contacting Epson Support
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Help for Users in Indonesia
178
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Malaysia
179
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (+632)441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.som.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
Where to Get Help
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Contacting Epson Support
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Help for Users in the Philippines
180