Contents
Product Basics
Wi-Fi or Wired Networking
Loading Paper
Placing Originals on the Product
- Placing Originals on the Scanner Glass
- Placing Originals in the Automatic Document Feeder
  - ADF Original Document Specifications
Copying
Printing from a Computer
Scanning
- Starting a Scan
Faxing
Refilling Ink and Replacing the Maintenance Box
Adjusting Print Quality
Cleaning and Transporting Your Product
Solving Problems
Technical Specifications
Notices

Epson ET-15000 User Manual

Displayed below is the user manual for ET-15000 by Epson which is a product in the Multifunctionals category. This manual has pages.

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ET-15000 User's Guide

Contents

ET-15000 User's Guide.............................................................................................................................. 13

Product Basics .......................................................................................................................................... 14

Using the Control Panel ..................................................................................................................... 14

Control Panel Buttons and Lights .................................................................................................. 15

Adjusting the Control Panel Position......................................................................................... 16

The LCD Screen ....................................................................................................................... 16

Status Icon Information ............................................................................................................. 17

Navigating the LCD Screen....................................................................................................... 18

Entering Characters on the LCD Screen ....................................................................................... 19

Viewing Animations ....................................................................................................................... 21

Changing LCD Screen Language.................................................................................................. 23

Selecting the Date and Time ......................................................................................................... 24

Selecting Your Country or Region ................................................................................................. 26

Adjusting Control Panel Sounds.................................................................................................... 27

Preventing PC Connection via USB .............................................................................................. 28

Adjusting the Screen Brightness.................................................................................................... 29

Turning Off the Operation Time Out Setting .................................................................................. 29

Product Parts Locations ..................................................................................................................... 30

Product Parts - Front ..................................................................................................................... 31

Product Parts - Inside .................................................................................................................... 33

Product Parts - Back...................................................................................................................... 34

Using Power Saving Settings ............................................................................................................. 34

Changing the Sleep Timer Settings ............................................................................................... 35

Changing the Power Off Timer Settings ........................................................................................ 35

Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 36

Setting Up Epson Connect Services.............................................................................................. 37

Using Epson Email Print ............................................................................................................... 38

Using the Epson iPrint Mobile App ................................................................................................ 39

Using Epson Remote Print ........................................................................................................... 39

Using Epson Scan to Cloud........................................................................................................... 40

Using AirPrint .................................................................................................................................... 41

Android Printing Using the Epson Print Enabler ................................................................................ 41

Using the Mopria Print Service .......................................................................................................... 42

Using Fire OS Printing ....................................................................................................................... 43

Using Windows 10 Mobile Printing .................................................................................................... 43

Using Epson Print and Scan App with Windows Tablets ................................................................... 44

Voice-activated Printing ..................................................................................................................... 44

Wi-Fi or Wired Networking........................................................................................................................ 46

Network Security Recommendations ................................................................................................. 46

Wi-Fi Infrastructure Mode Setup......................................................................................................... 47

Selecting Wireless Network Settings from the Control Panel ........................................................ 48

Wi-Fi Direct Mode Setup .................................................................................................................... 51

Connecting to a Mobile Device ...................................................................................................... 51

Enabling Wi-Fi Direct Mode (Simple AP) ....................................................................................... 53

Modifying the Wi-Fi Direct Network Name or Password ................................................................ 54

Wi-Fi Protected Setup (WPS)............................................................................................................. 57

Using WPS to Connect to a Network ............................................................................................. 57

Printing a Network Status Sheet......................................................................................................... 58

Printing a Network Connection Report ............................................................................................... 59

Network Connection Report Codes and Messages ....................................................................... 61

Changing or Updating Network Connections ..................................................................................... 67

Accessing the Web Config Utility................................................................................................... 67

Changing a USB Connection to a Wi-Fi Connection...................................................................... 68

Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 68

Connecting to a New Wi-Fi Router ................................................................................................ 69

Disabling Wi-Fi Features ............................................................................................................... 69

Loading Paper ........................................................................................................................................... 71

Loading Paper in the Cassette ........................................................................................................... 71

Loading Paper in the Paper Tray........................................................................................................ 76

Paper Loading Capacity..................................................................................................................... 79

Double-sided Printing Capacity.......................................................................................................... 81

Borderless Paper Type Compatibility ................................................................................................. 82

Compatible Epson Papers.................................................................................................................. 83

Paper or Media Type Settings - Printing Software.............................................................................. 84

Selecting the Paper Settings - Control Panel ..................................................................................... 84

Paper or Media Type Settings - Control Panel............................................................................... 85

Selecting the Default Paper Source Settings...................................................................................... 86

Paper Source Settings Options ..................................................................................................... 86

Placing Originals on the Product ............................................................................................................. 88

Placing Originals on the Scanner Glass ............................................................................................. 88

Placing Originals in the Automatic Document Feeder ........................................................................ 90

ADF Original Document Specifications.......................................................................................... 92

Copying ...................................................................................................................................................... 94

Copying Documents or Photos........................................................................................................... 94

Copying ID Cards or Borderless Photos............................................................................................. 95

Copying Options................................................................................................................................. 96

Printing from a Computer ......................................................................................................................... 99

Printing with Windows ........................................................................................................................ 99

Selecting Basic Print Settings - Windows .................................................................................... 100

Paper Source Options - Windows ........................................................................................... 102

Print Quality Options - Windows ............................................................................................. 102

Multi-Page Printing Options - Windows................................................................................... 103

Selecting Double-sided Printing Settings - Windows ................................................................... 103

Double-sided Printing Options - Windows............................................................................... 105

Print Density Adjustments - Windows ..................................................................................... 106

Selecting Additional Layout and Print Options - Windows ........................................................... 107

Custom Color Correction Options - Windows.......................................................................... 109

Image Options and Additional Settings - Windows.................................................................. 110

Header/Footer Settings - Windows ......................................................................................... 111

Selecting a Printing Preset - Windows......................................................................................... 112

Selecting Extended Settings - Windows ...................................................................................... 114

Extended Settings - Windows ................................................................................................. 115

Printing Your Document or Photo - Windows............................................................................... 116

Locking Printer Settings - Windows ............................................................................................. 117

Locked Setting Options........................................................................................................... 119

Selecting Default Print Settings - Windows.................................................................................. 120

Changing the Language of the Printer Software Screens ....................................................... 121

Changing Automatic Update Options .......................................................................................... 122

Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 123

Selecting Print Settings - Windows 10 S...................................................................................... 124

Printing on a Mac ............................................................................................................................. 127

Selecting Basic Print Settings - Mac ........................................................................................... 128

Paper Source Options - Mac................................................................................................... 132

Print Quality Options - Mac ..................................................................................................... 132

Print Options - Mac ................................................................................................................. 132

Selecting Page Setup Settings - Mac .......................................................................................... 133

Selecting Print Layout Options - Mac........................................................................................... 134

Selecting Double-sided Printing Settings - Mac........................................................................... 134

Double-sided Printing Options and Adjustments - Mac........................................................... 136

Managing Color - Mac ................................................................................................................. 136

Color Matching and Color Options - Mac ................................................................................ 137

Selecting Printing Preferences - Mac .......................................................................................... 138

Printing Preferences - Mac...................................................................................................... 139

Printing Your Document or Photo - Mac ...................................................................................... 140

Checking Print Status - Mac.................................................................................................... 141

Cancelling Printing Using a Product Button...................................................................................... 142

Scanning .................................................................................................................................................. 143

Starting a Scan................................................................................................................................. 143

Starting a Scan Using the Product Control Panel ........................................................................ 143

Scanning to a Connected Computer ....................................................................................... 144

Scanning to the Cloud............................................................................................................. 146

Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 148

Scanning Using WSD - Windows............................................................................................ 149

Control Panel Scanning Options............................................................................................. 149

Changing Default Scan Job Settings ........................................................................................... 151

Starting a Scan Using Epson ScanSmart .................................................................................... 152

Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 152

Starting a Scan from a Scanning Program................................................................................... 155

Starting a Scan from a Smart Device........................................................................................... 157

Scanning a Document in Epson ScanSmart................................................................................ 157

Saving a Scan......................................................................................................................... 160

Attaching a Scan to Email ....................................................................................................... 161

Sending a Scan to a Cloud Service......................................................................................... 162

Printing a Scan........................................................................................................................ 163

Selecting Epson ScanSmart Settings .......................................................................................... 165

Changing the Epson Product .................................................................................................. 165

Changing the Scan Settings.................................................................................................... 166

Changing the File Name Settings ........................................................................................... 167

Changing the Save Settings.................................................................................................... 169

Save Settings.......................................................................................................................... 171

Customizing Action Icons........................................................................................................ 172

Scanning in Epson Scan 2........................................................................................................... 174

Additional Scanning Settings - Main Settings Tab................................................................... 177

Additional Scanning Settings - Advanced Settings Tab .......................................................... 177

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2............................... 179

Image Format Options ............................................................................................................ 180

Scan Resolution Guidelines.................................................................................................... 181

Faxing....................................................................................................................................................... 182

Connecting a Telephone or Answering Machine.............................................................................. 182

Setting Up Fax Features .................................................................................................................. 185

Setting Up Basic Fax Features .................................................................................................... 186

Using the Fax Setup Wizard ................................................................................................... 186

Selecting the Line Type........................................................................................................... 188

Setting the Number of Rings to Answer .................................................................................. 189

Selecting Advanced Fax Settings................................................................................................ 190

Receive Settings - Fax............................................................................................................ 191

Fax Report Options................................................................................................................. 193

Basic Settings - Fax ................................................................................................................ 193

Security Settings - Fax............................................................................................................ 195

Setting Up the Fax Utility - Windows............................................................................................ 196

Setting Up Fax Features Using the Fax Utility - Mac ................................................................... 198

Setting Up Contacts and Contact Groups......................................................................................... 199

Setting Up Contacts Using the Product Control Panel................................................................. 200

Creating a Contact .................................................................................................................. 200

Editing or Deleting a Contact .................................................................................................. 202

Creating a Contact Group ....................................................................................................... 203

Editing or Deleting a Contact Group........................................................................................ 205

Sending Faxes ................................................................................................................................. 206

Sending Faxes from the Product Control Panel........................................................................... 206

Sending a Fax Using the Keypad, Contact List, or History...................................................... 207

Fax Sending Options .............................................................................................................. 209

Sending a Fax at a Specified Time ......................................................................................... 210

Sending Faxes Using the Fax Utility - Windows .......................................................................... 212

Sending Faxes Using the Fax Utility - Mac .................................................................................. 214

Dialing Fax Numbers from a Connected Telephone.................................................................... 217

Receiving Faxes............................................................................................................................... 218

Fax Reception ............................................................................................................................. 218

Receiving Faxes Automatically ................................................................................................... 219

Receiving Faxes Manually........................................................................................................... 219

Receiving a Fax by Polling .......................................................................................................... 220

Saving and Viewing Received Faxes .......................................................................................... 221

Checking Fax Status ....................................................................................................................... 222

Printing Fax Reports......................................................................................................................... 223

Fax Report Options ..................................................................................................................... 224

Refilling Ink and Replacing the Maintenance Box ................................................................................ 225

Ink Safety Precautions ..................................................................................................................... 225

Checking the Ink and Maintenance Box Levels................................................................................ 227

Checking the Ink Levels on Your Product.................................................................................... 227

Checking Maintenance Box Status on the LCD Screen............................................................... 228

Checking Ink and Maintenance Box Levels - Windows ............................................................... 228

Checking Ink and Maintenance Box Levels - Mac ....................................................................... 230

Disabling Special Offers with Windows ....................................................................................... 231

Purchase Epson Ink and Maintenance Box...................................................................................... 231

Ink Bottle and Maintenance Box Part Numbers ........................................................................... 231

Refilling the Ink Tanks ...................................................................................................................... 232

Maintenance Box Replacement ....................................................................................................... 238

Adjusting Print Quality............................................................................................................................ 239

Print Head Maintenance................................................................................................................... 239

Print Head Nozzle Check............................................................................................................. 239

Checking the Nozzles Using the Product Control Panel ......................................................... 240

Checking the Nozzles Using a Computer Utility...................................................................... 243

Print Head Cleaning .................................................................................................................... 245

Cleaning the Print Head Using the Product Control Panel ...................................................... 245

Cleaning the Print Head Using a Computer Utility................................................................... 248

Power Cleaning ........................................................................................................................... 251

Power Cleaning Using the Product Control Panel................................................................... 251

Power Cleaning Using a Computer Utility ............................................................................... 252

Print Head Alignment ....................................................................................................................... 253

Aligning the Print Head Using the Product Control Panel ............................................................ 254

Cleaning the Paper Guide ................................................................................................................ 255

Checking the Number of Sheets....................................................................................................... 257

Checking the Sheet Counter - Windows ...................................................................................... 258

Checking the Sheet Counter - Mac.............................................................................................. 259

Cleaning and Transporting Your Product ............................................................................................. 260

Cleaning Your Product ..................................................................................................................... 260

Cleaning the Translucent Film.......................................................................................................... 263

Cleaning the Paper Rollers .............................................................................................................. 266

Transporting Your Product ............................................................................................................... 269

Solving Problems .................................................................................................................................... 274

Checking for Software Updates........................................................................................................ 274

Product Status Messages ................................................................................................................ 275

Message Appears Prompting You to Reset Ink Levels..................................................................... 277

Running a Product Check ................................................................................................................ 277

Resetting Control Panel Defaults ..................................................................................................... 279

Solving Setup Problems ................................................................................................................... 280

Product Does Not Turn On or Off................................................................................................. 281

Noise After Filling the Ink............................................................................................................. 281

Software Installation Problems .................................................................................................... 281

Solving Network Problems ............................................................................................................... 282

Product Cannot Connect to a Wireless Router or Access Point .................................................. 282

Network Software Cannot Find Product on a Network................................................................. 284

Product Does Not Appear in Mac Printer Window ....................................................................... 285

Wireless Network Connection is Unstable on a Mac ................................................................... 285

Wired Network Connection Becomes Unstable........................................................................... 286

Cannot Print Over a Network....................................................................................................... 286

Cannot Scan Over a Network ...................................................................................................... 288

Solving Copying Problems ............................................................................................................... 289

Product Makes Noise, But Nothing Copies.................................................................................. 289

Product Makes Noise When It Sits for a While............................................................................. 290

Copies Have Incorrect or Faint Colors......................................................................................... 290

Position, Size, or Margins of Copies are Incorrect ....................................................................... 290

Originals Do Not Feed From the Automatic Document Feeder.................................................... 291

Solving Paper Problems................................................................................................................... 291

Paper Feeding Problems............................................................................................................. 292

Paper Jam Problems Inside the Product ..................................................................................... 292

Paper Jams in the Automatic Document Feeder ......................................................................... 297

Paper Ejection Problems ............................................................................................................. 300

Solving Problems Printing from a Computer..................................................................................... 300

Nothing Prints.............................................................................................................................. 300

Product Icon Does Not Appear in Windows Taskbar ................................................................... 302

Printing is Slow ............................................................................................................................ 302

Solving Page Layout and Content Problems.................................................................................... 304

Inverted Image............................................................................................................................. 304

Too Many Copies Print ................................................................................................................ 305

Blank Pages Print ........................................................................................................................ 305

Incorrect Margins on Printout....................................................................................................... 306

Border Appears on Borderless Prints .......................................................................................... 306

Incorrect Characters Print............................................................................................................ 307

Incorrect Image Size or Position.................................................................................................. 307

Slanted Printout........................................................................................................................... 308

Solving Print Quality Problems......................................................................................................... 309

White or Dark Lines in Printout .................................................................................................... 309

Blurry or Smeared Printout .......................................................................................................... 310

Faint Printout or Printout Has Gaps ............................................................................................. 312

Grainy Printout............................................................................................................................. 313

Incorrect Colors ........................................................................................................................... 314

Solving Scanning Problems ............................................................................................................. 315

Scanning Software Does Not Operate Correctly ......................................................................... 316

Cannot Start Epson Scan 2 ......................................................................................................... 316

Scanning Speed is Slow.............................................................................................................. 317

Cannot Save a Scan to a Shared Folder Over a Network............................................................ 317

Solving Scanned Image Quality Problems ....................................................................................... 319

Image Consists of a Few Dots Only............................................................................................. 319

Line of Dots Appears in All Scanned Images............................................................................... 320

Straight Lines in an Image Appear Crooked ................................................................................ 320

Scanned Image Quality Problems ............................................................................................... 320

Image Colors are Patchy at the Edges ........................................................................................ 322

Ripple Patterns Appear in an Image ............................................................................................ 322

Scanned Image Edges are Cropped ........................................................................................... 322

Solving Faxing Problems.................................................................................................................. 323

Cannot Send or Receive Faxes................................................................................................... 323

Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 325

Fax Memory Full Error Appears................................................................................................... 326

Fax Quality is Poor ...................................................................................................................... 327

Sent Fax is Received in an Incorrect Size ................................................................................... 327

Received Fax is Not Printed ........................................................................................................ 328

Uninstall Your Product Software....................................................................................................... 328

Uninstalling Product Software - Windows.................................................................................... 328

Uninstalling Product Software - Mac............................................................................................ 330

Where to Get Help............................................................................................................................ 330

Technical Specifications ........................................................................................................................ 332

Windows System Requirements ...................................................................................................... 332

Mac System Requirements .............................................................................................................. 333

Paper Specifications ........................................................................................................................ 334

Printable Area Specifications ........................................................................................................... 335

Automatic Document Feeder (ADF) Specifications .......................................................................... 337

Scanning Specifications ................................................................................................................... 337

Fax Specifications ............................................................................................................................ 338

Ink Specifications ............................................................................................................................. 339

Dimension Specifications ................................................................................................................. 340

Electrical Specifications ................................................................................................................... 340

Environmental Specifications ........................................................................................................... 341

Interface Specifications .................................................................................................................... 341

Network Interface Specifications ...................................................................................................... 341

Safety and Approvals Specifications ................................................................................................ 342

Notices ..................................................................................................................................................... 344

Important Safety Instructions............................................................................................................ 344

General Product Safety Instructions ............................................................................................ 344

LCD Screen Safety Instructions................................................................................................... 346

Wireless Connection Safety Instructions ..................................................................................... 347

Telephone Equipment Safety Instructions ................................................................................... 347

FCC Compliance Statement............................................................................................................. 347

Binding Arbitration and Class Waiver ............................................................................................... 350

Trademarks...................................................................................................................................... 353

Copyright Notice............................................................................................................................... 354

libTIFF Software Acknowledgment.............................................................................................. 354

A Note Concerning Responsible Use of Copyrighted Materials................................................... 355

Default Delay Times for Power Management for Epson Products ............................................... 355

Copyright Attribution.................................................................................................................... 355

ET-15000 User's Guide

Welcome to the ET-15000 User's Guide.

For a printable PDF copy of this guide, click here.

Product Basics

See these sections to learn about the basic features of your product.

Using the Control Panel

Product Parts Locations

Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Using AirPrint

Android Printing Using the Epson Print Enabler

Using the Mopria Print Service

Using Fire OS Printing

Using Windows 10 Mobile Printing

Using Epson Print and Scan App with Windows Tablets

Voice-activated Printing

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Viewing Animations

Changing LCD Screen Language

Selecting the Date and Time

Selecting Your Country or Region

Adjusting Control Panel Sounds

Preventing PC Connection via USB

Adjusting the Screen Brightness

Turning Off the Operation Time Out Setting

Parent topic: Product Basics

Control Panel Buttons and Lights

1power button and light

2home button

3 received fax light

4 LCD screen

5help button

Adjusting the Control Panel Position

The LCD Screen

Status Icon Information

Navigating the LCD Screen

Parent topic: Using the Control Panel

Adjusting the Control Panel Position

You can adjust the position of the control panel to make it easier to access. Raise or lower it to the

desired angle as shown.

Parent topic: Control Panel Buttons and Lights

The LCD Screen

1 Displays various status information; select an icon to check its status or adjust its settings

2 Menu options

3 Select a tab to view different options and settings

4 Setting options

5 Select to perform an action

Parent topic: Control Panel Buttons and Lights

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.

Icons Description

Displays the maintenance box status screen.

Displays the network connection status; select the icon to set up or change your network

connection.

• The product is not connected to a wired (Ethernet) network.

• The product is connected to a wired (Ethernet) network.

• The product is not connected to a wireless network.

• The product is searching for an SSID or experiencing a wireless network

connection issue.

• The product is connected to a wireless network; the number of bars indicates the

connection's signal strength.

• Wi-Fi Direct is not enabled.

• Wi-Fi Direct is enabled.

The Quiet Mode setting is enabled or disabled. Select the icon to change the setting.

Depending on the selected paper type and print quality, when this feature is enabled noise

is reduced during printing, but print speed may also be reduced.

Icons Description

Displays the Fax Data Information screen.

Displays additional information or instructions, such as loading paper or placing a

document on the scanner; select the icon to display the information.

There is a problem with the indicated setting; select the icon for information on resolving

the problem.

Starts the print, copy, scan, or fax function.

Parent topic: Control Panel Buttons and Lights

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.

Tap or press the screen to select an item or icon

Flick the screen to scroll swiftly

Slide your finger across the screen to move items

Close or open your fingers across the screen to zoom in or zoom out on a preview image

To change a setting, tap anywhere on the setting.

To enter a value in a field, tap the field to display the on-screen keyboard.

Parent topic: Control Panel Buttons and Lights

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.

On-screen keyboard

1 Displays the character count

2 Moves the cursor left or right

3 Switches between uppercase and lowercase characters

4 Switches between characters and numbers or symbols

5 Displays a list of common domain names to choose from

6 Enters a space

7 Select when you are finished

8 Deletes the previous character

Numeric keypad

1 Cancels entry and closes the keypad

2 Enters a dash

3 Select when you are finished

4 Enters a space

5 Clears the entered number

6 Deletes the previous number

Parent topic: Using the Control Panel

Viewing Animations

You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a

problem.

1. Press the help button.

You see a screen like this:

2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on

common procedures.

3. Select a topic from the list of available topics and follow the on-screen instructions.

While viewing the topics, you may see screens like this:

1 Displays the current step number and the total number of steps

2 Select the left arrow to view the previous step

3 Indicates your overall progress through the animation

4 Select the right arrow to view the next step

Parent topic: Using the Control Panel

Changing LCD Screen Language

You can change the language used on the LCD screen.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Scroll down and select Language.

6. Select a language.

7. Press the home button to return to the home screen.

Parent topic: Using the Control Panel

Selecting the Date and Time

Select the current date, time, and daylight saving phase in your area, and choose your preferred date

and time format.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select Date/Time Settings.

6. Select Daylight Saving Time.

7. Select the setting that applies to your area:

•Winter: it is winter or your region does not use Daylight Saving Time (DST)

•Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the

season. When you change from Winter to Summer, your product automatically sets its clock ahead

one hour. When you change from Summer to Winter, it sets its clock back one hour.

8. Select Date/Time.

9. Select the date format you want to use.

10. Use the numeric keypad to enter the current date, then select OK.

11. Select the time format you want to use.

12. Use the numeric keypad to enter the current time, then select OK.

13. Select Time Difference.

14. Use the +and -buttons to enter the time difference between your time zone and UTC (Coordinated

Universal Time), then select OK.

15. Press the home button to return to the home screen.

Parent topic: Using the Control Panel

Selecting Your Country or Region

Before using your product, select the country or region in which you are using your product.

Note: If you change the country or region, your fax settings return to their defaults and you must select

them again. This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select Country/Region.

6. Scroll up or down, if necessary, and select your country or region.

You see a confirmation screen.

7. If the setting is correct, select Yes. (If not, select No and retry.)

8. Press the home button to return to the home screen.

Parent topic: Using the Control Panel

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select Sound.

6. Do one of the following:

• To mute all control panel sounds, turn the Mute setting on.

• To select a specific sound level, select Normal Mode or Quiet Mode.

Note: You can also select the icon on the home screen to switch between Normal Mode and

Quiet Mode.

7. Select Quiet Mode >Button Press.

8. Select the –or +icon to decrease or increase the sound.

9. Select OK to exit.

10. Press the home button to return to the home screen.

Note: You can also adjust the level for various product functions.

Parent topic: Using the Control Panel

Preventing PC Connection via USB

You can disable access to your product from a USB-connected computer. This restricts non-network

access to the product.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Printer Settings.

5. Scroll down and select PC Connection via USB.

6. Select Disable.

7. Select Yes to restart the printer.

Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select LCD Brightness.

6. Select the –or +icon to decrease or increase the brightness.

7. Select OK to exit.

8. Press the home button to return to the home screen.

Parent topic: Using the Control Panel

Turning Off the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes

of inactivity. This feature is enabled by default, but you can turn it off.

1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

You see a screen like this:

4. Select Basic Settings.

5. Scroll down and set Operation Time Out to Off.

6. Press the home button to return to the home screen.

Parent topic: Using the Control Panel

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts - Front

Product Parts - Inside

Product Parts - Back

Parent topic: Product Basics

Product Parts - Front

1 Automatic Document Feeder (ADF) cover

2 ADF input tray

3 ADF edge guide

4 ADF document support

5 ADF output tray

1 Document cover

2 Scanner glass

3 Control panel

4 Paper cassette cover

1 Paper support

2 Edge guide

3 Paper tray (rear paper feed)

4 Output tray

5 Paper cassette

6 Edge guide

7 Paper guide extension

Parent topic: Product Parts Locations

Product Parts - Inside

1 Scanner unit

2 Print head

3 Transportation lock

4 Ink tank cover

5 Ink tank cap

6 Ink tank unit

Parent topic: Product Parts Locations

Product Parts - Back

1 Maintenance box cover

2 Rear cover

3 AC inlet

4LAN (Ethernet) port

5USB port

6EXT port

7LINE port

Parent topic: Product Parts Locations

Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period

of time. You can make the time period shorter and select other options to save energy and resources.

Changing the Sleep Timer Settings

Changing the Power Off Timer Settings

Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select Sleep Timer.

6. Select the +and –icons to increase or decrease the number of minutes.

Note: You can also press the minutes field and use the displayed numeric keypad to enter the

number of minutes.

7. Select OK to exit.

8. Press the home button to return to the home screen.

Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Basic Settings.

5. Select Power Off Timer.

6. Select a time period between 30minutes and 12h (12 hours).

7. Press the home button to return to the home screen.

Parent topic: Using Power Saving Settings

Epson Connect Solutions for Smartphones, Tablets, and More

Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages

from your home, office, or even across the globe.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

Print from anywhere with these Epson Connect solutions:

• Epson Email Print

• Epson iPrint Mobile App

Scan and send a file as an email or upload it to an online service directly from your Epson product with

the Epson iPrint Mobile App.

Setting Up Epson Connect Services

Using Epson Email Print

Using the Epson iPrint Mobile App

Using Epson Remote Print

Using Epson Scan to Cloud

Parent topic: Product Basics

Related tasks

Using AirPrint

Android Printing Using the Epson Print Enabler

Using Fire OS Printing

Using Windows 10 Mobile Printing

Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your

product, you can activate it using the product control panel.

1. Press the home button, if necessary.

2. Select Settings.

You see a screen like this:

3. Select General Settings.

4. Select Web Service Settings.

5. Select Epson Connect Services.

6. Select Register.

7. Follow the instructions on the screen to activate your product's email address.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Email Print

With Epson Email Print, you can print from any device that can send email, such as your smartphone,

tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a

PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the

attachments will print automatically.

1. Connect your product to your network. See the link below.

2. If you did not already set up Email Print when you installed your product software, see the link below

to use your product control panel to activate your unique email address. Or visit epson.com/connect

(U.S), epson.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email

Print, create your Epson Connect account, and register your product to the Epson Connect service.

3. Now you are ready to send and print emails to your product's Email Print address.

Note: Go to epsonconnect.com and log into your Epson Connect account to personalize your product's

email, adjust print settings, and set up other Epson Connect services.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related tasks

Setting Up Epson Connect Services

Related topics

Wi-Fi or Wired Networking

Using the Epson iPrint Mobile App

Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets

you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can

scan and save a file on your device, send it as an email, or upload it to an online service such as Box,

Dropbox, Evernote, or Google Drive.

1. Connect your product to your wireless network. See the link below.

2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or epson.com.jm/connect (Caribbean)

to learn more about Epson iPrint and check the compatibility of your mobile device.

3. Download Epson iPrint from the Apple App Store or Google Play.

4. Connect your mobile device to the same wireless network as your product.

5. Open Epson iPrint and select your Epson product.

Now you are ready to print or scan with your mobile device and your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Remote Print

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson

Email-enabled product anywhere in the world.

1. Connect your Epson product to your wireless network. See the link below.

2. If you did not already set up an Epson Connect account when you installed your product software,

visit epsonconnect.com to create your account and register your product to the Epson Connect

service.

Note: Make a note of your product's email address.

3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print

Driver software.

4. Download and install the Remote Print software.

5. Enter the email address and optional access key of your Epson product during Remote Print setup.

6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer

application and choose the Remote Print option for your Epson product.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using Epson Scan to Cloud

The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online

service directly from your Epson product. Register an email address or online services such as Box,

DropBox, Evernote, or Google Drive with your Epson Connect account.

1. Connect your Epson product to your network. See the link below.

2. If you did not already set up an Epson Connect account when you installed your product software,

visit epsonconnect.com to create your account and register your product to the Epson Connect

service.

Note: Make a note of your product's email address and password.

3. Visit epsonconnect.com to sign into your account with the email address and password you

selected.

4. Select your product, select Scan to Cloud, and select Destination List.

5. Click Add, then follow the instructions on the screen to create your destination list.

6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your

Epson product control panel.

Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More

Related topics

Wi-Fi or Wired Networking

Using AirPrint

AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to

install drivers or download software.

Note: If you disabled paper configuration messages on your product control panel, you cannot use

AirPrint. See the link below to enable the messages, if necessary.

1. Load paper in your product.

2. Set up your product for wireless printing. See the link below.

3. Connect your Apple device to the same wireless network that your product is using.

4. Print from your device to your product.

Note: For details, see the AirPrint page on the Apple website.

Parent topic: Product Basics

Related references

Paper Source Settings Options

Related topics

Wi-Fi or Wired Networking

Android Printing Using the Epson Print Enabler

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone

or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson

product and print.

1. Connect your Epson product to your wireless network. See the link below.

2. On your Android device, download the Epson Print Enabler plug-in from Google Play.

3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.

4. Connect your Android device to the same wireless network as your product.

5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu

icon and print whatever is on the screen.

Note: If you do not see your product, tap All Printers and select your product.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using the Mopria Print Service

You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to

your Epson product or any Mopria-certified product from other manufacturers. You can download the

Mopria Print Service from Google Play.

Note: For details on the Mopria Print Service, click here (U.S) or click here (Canada).

1. Connect your Epson product to your wireless network. See the link below.

2. On your Android device, download the Mopria Print Service app from Google Play.

Note: On some Samsung Galaxy devices, Mopria may come preinstalled.

3. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if

necessary.

4. Connect your Android device to the same wireless network as your product.

5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu

icon and select Print. Then select All printers, select your Epson product, adjust your print settings,

and print.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Fire OS Printing

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product.

There is no software to download, no drivers to install, and no cables to connect. With just a few taps in

Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson

product.

1. Connect your Epson product to your wireless network. See the link below.

2. Connect your Amazon device to the same wireless network as your product.

3. Now you are ready to print. From your Amazon application, tap the print option and select your

product to print whatever is on the screen.

Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your

Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria

Print Service app to print.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Windows 10 Mobile Printing

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson

product. There is no software to download, no drivers to install, and no cables to connect. Look for the

print option in your Windows 10 application to send whatever is on the screen to an Epson product.

1. Connect your Epson product to your wireless network. See the link below.

2. Connect your Windows 10 Mobile device to the same wireless network as your product.

3. Now you are ready to print. From your Windows 10 application, tap the print option and select your

product to print whatever is on the screen.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Using Epson Print and Scan App with Windows Tablets

You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface

RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and

capture images right to your tablet or to Microsoft OneDrive.

Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply

scanning functions for products without scanners.

1. Connect your Epson product to your wireless network. See the link below.

2. Download the Epson Print and Scan app from the Microsoft Windows Store.

3. Connect your Windows tablet to the same wireless network as your product.

4. Open the Epson Print and Scan app and select your Epson product.

Now you are ready to print photos or scan.

Parent topic: Product Basics

Related topics

Wi-Fi or Wired Networking

Voice-activated Printing

Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and

Google Assistant. Depending on which voice assistant you use, you can ask your product to print

photos, calendars, recipes, photo props, and more. Click here for more information.

1. Connect your product to your network. See the link below.

2. Do one of the following:

• Alexa or Google Assistant: Set up your product's email address for use with Epson Connect. See

the link below to activate it from the product control panel.

• Siri: Download and install the Epson iPrint app then select your product. See the link below for

instructions.

3. Click here for instructions on how to set up your product and voice assistant to use the voice-

activated printing feature.

Now you are ready to print with your voice and your Epson product.

Parent topic: Product Basics

Related tasks

Setting Up Epson Connect Services

Related topics

Wi-Fi or Wired Networking

See these sections to use your product on a Wi-Fi or wired network.

Network Security Recommendations

Wi-Fi Infrastructure Mode Setup

Wi-Fi Direct Mode Setup

Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet

Printing a Network Connection Report

Changing or Updating Network Connections

Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network

environment using appropriate security measures.

Security measures such as these can help deter threats such as loss of user data, use of telephone and

fax lines, and other intrusions:

•Enable security on your wireless LAN

Enable the appropriate security on the wireless LAN you plan to use with your product. Network

security such as a network password can deter interception of traffic over the wireless LAN. Your

router may already have a default password enabled by your Internet service provider (ISP). See your

ISP and router documentation for instructions on how to change the default password and better

secure your network.

•Connect your product only to a network protected by a firewall

Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,

connect it to a router or other network connection protected by a firewall. Your router may already

have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best

results, set up and use a private IP address for your network connection.

•Change the default administrator password on your product

If your product has an option to set an administrator password, change the default administrator

password to deter access by unauthorized users to personal data stored on your product, such as IDs,

passwords, and contact lists.

Parent topic: Wi-Fi or Wired Networking

Wi-Fi Infrastructure Mode Setup

You can set up your product to communicate with your computer using a wireless router or access point.

The wireless router or access point can be connected to your computer over a wireless or wired network.

1 Epson product

2 Wireless router or access point

3 Computer with a wireless interface

4 Computer

5 Internet

6 Ethernet cable (used only for wired connection to the wireless router or access point)

Selecting Wireless Network Settings from the Control Panel

Parent topic: Wi-Fi or Wired Networking

Selecting Wireless Network Settings from the Control Panel

You can select or change wireless network settings using your product control panel.

To install your product on a wireless network, follow the instructions on the Start Here sheet and install

the necessary software by downloading it from the Epson website. The installer program guides you

through network setup.

Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not

responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your network data and settings.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi (Recommended).

4. Select Start Setup or Change Settings.

5. Select Wi-Fi Setup Wizard.

You see a screen like this:

6. Select the name of your wireless network or select Enter Manually to enter the name manually. If

you are entering the name manually, use the displayed keyboard to enter your network name and

enable the password setting to enter the password.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and

lowercase letters, and numeric or special characters.

• To move the cursor, press the left or right arrow.

• To change the case of letters, select .

• To delete the previous character, select .

• To enter numbers and symbols, select 123#.

• To enter a space, select .

• To finish entering your network name or password, select OK.

7. Select the Enter Password field and use the displayed keyboard to enter your network password.

8. When you are finished, confirm the displayed network settings and select Start Setup to begin

setup.

9. If setup was successful, select Print Check Report to print a network setup report or select OK to

exit.

10. Press the home button to return to the home screen.

The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the

product is not connected to the network, you may have selected the wrong network name or entered

the password incorrectly. Repeat these steps to try again.

If you are printing from a computer, make sure you installed the network software as described on

the Start Here sheet.

Parent topic: Wi-Fi Infrastructure Mode Setup

Related tasks

Printing a Network Status Sheet

Wi-Fi Direct Mode Setup

You can set up your product to communicate directly with your computer or another device without

requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network

access point for up to 8 devices.

1 Epson product

2 Computer with a wireless interface

3 Other wireless device

Connecting to a Mobile Device

Enabling Wi-Fi Direct Mode (Simple AP)

Modifying the Wi-Fi Direct Network Name or Password

Parent topic: Wi-Fi or Wired Networking

Connecting to a Mobile Device

You can connect a mobile device directly to the printer without a wireless router or access point.

Note: Make sure the Epson iPrint Mobile app is installed on your mobile device before connecting to the

printer.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi Direct.

4. Select Start Setup.

You see this screen:

5. Do one of the following:

• For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the

instructions on your device. Select Next on the LCD screen to verify the printer information, and

then open the Epson iPrint app on your device and select the printer displayed on the LCD screen.

Select Complete on the LCD screen.

• For Android devices, select Android. Open the Epson iPrint app on your device and select the

printer displayed on the LCD screen. Select Complete on the LCD screen.

• For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network

name (SSID) displayed on the LCD screen, then enter the password shown.

6. Follow the instructions on the LCD screen to complete Wi-Fi Direct setup.

The Wi-Fi Direct icon displayed on the LCD screen indicates if Wi-Fi Direct is enabled on the

product.

If you are printing from a computer, make sure you installed the network software as described on

the Start Here sheet.

Parent topic: Wi-Fi Direct Mode Setup

Enabling Wi-Fi Direct Mode (Simple AP)

You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or

other devices without a wireless router or access point.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Select Start Setup again.

6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the

LCD screen and enter the displayed password.

Note: You can also scan the QR Code on the LCD screen to view online setup instructions.

7. When you are finished, scroll down on the product's LCD screen and select OK.

8. Press the home button to return to the home screen.

The Wi-Fi Direct icon displayed on the LCD screen indicates if Wi-Fi Direct is enabled on the

product. If your device is not connected, repeat step 6 and make sure you enter the password correctly.

If you are printing from a computer, make sure you installed the network software as described on the

Start Here sheet.

Parent topic: Wi-Fi Direct Mode Setup

Modifying the Wi-Fi Direct Network Name or Password

You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi

Direct network.

Note: If you are printing from a computer, make sure you installed the network software as described on

the Start Here sheet.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Select Change.

You see this screen:

6. Press the down arrow and do one of the following:

• To change the Wi-Fi Direct network name, select Change Network Name and select Yes. Select

Change, then use the on-screen keyboard to enter the new network name.

• To change the Wi-Fi Direct password, select Change Password and select Yes. Use the on-

screen keyboard to enter your new Wi-Fi Direct password.

Note: Your password must be at least 8 and no more than 22 characters long.

Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will

be disconnected when you change the network name or password.

7. When entering your Wi-Fi Direct network name or password, do the following:

• To move the cursor, press the left or right arrow.

• To change the case of letters, select .

• To delete the previous character, select .

• To enter numbers and symbols, select 123#.

• To enter a space, select .

• To finish entering your network name or password, select OK.

8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the

LCD screen, then enter the password shown.

Note: Make a note of the SSID and password that appear.

9. Press the home button to return to the home screen.

Computers and wireless devices can now access the product using the new network name and

password.

Parent topic: Wi-Fi Direct Mode Setup

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your

product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access

point. If there is no hardware button, there may be a virtual WPS button in the software for the device.

Check your network product documentation for details.

Using WPS to Connect to a Network

Parent topic: Wi-Fi or Wired Networking

Using WPS to Connect to a Network

If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to

connect your product to the network.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi (Recommended).

4. Select Start Setup or Change Settings.

5. Select Push Button Setup (WPS).

6. Follow the instructions on the LCD screen to complete WPS setup.

Note: Make sure you press Start Setup within two minutes of activating WPS on your router.

7. Press the home button to return to the home screen.

The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the

product is not connected to the network, repeat these steps to try again.

If you are printing from a computer, make sure you installed the network software as described on the

Start Here sheet.

Parent topic: Wi-Fi Protected Setup (WPS)

Printing a Network Status Sheet

You can print a network status sheet to help you determine the causes of any problems you may have

using your product on a network.

1. Make sure a few sheets of plain paper are loaded in the cassette.

2. Press the home button, if necessary.

3. Select Settings.

You see a screen like this:

4. Select General Settings.

5. Select Network Settings.

6. Select Network Status.

7. Select Print Status Sheet.

8. Select Print to print the status sheet.

9. Press the home button to return to the home screen.

Examine the settings shown on the network status sheet to diagnose any problems you have.

Parent topic: Wi-Fi or Wired Networking

Related tasks

Accessing the Web Config Utility

Printing a Network Connection Report

You can print a network connection report to view solutions to any problems you may have using your

product on a network.

1. Make sure a few sheets of plain paper are loaded in the cassette.

2. Press the home button, if necessary.

3. Select Settings.

You see a screen like this:

4. Select General Settings.

5. Select Network Settings.

6. Select Connection Check.

You see a screen like this:

7. Select Print Check Report >Print to print the network connection report.

8. Press the home button to return to the home screen.

Examine any error codes and solutions shown on the network connection report.

Network Connection Report Codes and Messages

Parent topic: Wi-Fi or Wired Networking

Network Connection Report Codes and Messages

Check the error codes and messages on the network connection report to solve problems you may

encounter with network connections. The tables here list solutions to problems based on the error codes

and messages that may appear on the top of the report.

1 Error code

2 Message

Note: Error codes and messages listed here may not all apply to your product.

Error Codes and Messages

Error code and message Solution

E-1

Confirm that the network cable is

connected and network devices such as

hub, router, or access point are turned on.

Make sure your router, access point, and/or hub are

turned on, and the network cable is securely connected to

your device and to your product.

If you are trying to set up Wi-Fi, remove the network cable

and set up Wi-Fi again. Ethernet and Wi-Fi cannot be

connected at the same time.

Error code and message Solution

E-2, E-3, or E-7

No wireless network names (SSID) found.

Confirm that the router/access point is

turned on and the wireless network (SSID)

is set up correctly. Contact your network

administrator for assistance.

No wireless network names (SSID) found.

Confirm that the wireless network name

(SSID) of the PC you wish to connect is set

up correctly. Contact your network

administrator for assistance.

Entered security key/password does not

match the one set for your router/access

point. Confirm security key/password.

Contact your network administrator for

assistance.

Check the following:

• Make sure your router or access point is turned on, and

is correctly connected to your computer or network

device.

• Turn off the router or access point, wait about 10

seconds, and turn it on again.

• Move your product closer to your router or access point,

and remove any obstacles between them. Also move

your product away from devices such as wireless

phones or microwaves.

• Confirm that the SSID shown on the network

connection report matches the label on your router or

access point. Also make sure your SSID uses only

ASCII characters and symbols, or your product cannot

display the SSID correctly.

• If you are trying to connect using the WPS push button

method, make sure your router or access point supports

it.

• If you are using a network password, check the label on

your router or access point to confirm that you are using

the correct password, or check with your network

administrator or router/access point documentation.

• If you are connecting to a smart device that generates

an SSID, check the device documentation for the SSID

and password you should use.

• If your wireless connection suddenly disconnects, and

another smart device was added to the network using a

WPS push button method or your network was set up

using a non-WPS push button method, try downloading

and installing your product software again.

Error code and message Solution

E-5

Security mode (e.g. WEP, WPA) does not

match the current setting of the printer.

Confirm security mode. Contact your

network administrator for assistance.

If the security on your router or access point is not one of

the following types, change the type of security on your

router or access point and reset your product's network

settings.

• WEP-64 bit (40 bit)

• WEP-128 bit (104 bit)

• WPA PSK (TKIP/AES); also known as WPA Personal

• WPA2 PSK (TKIP/AES); also known as WPA2 Personal

• WPA (TKIP/AES)

• WPA2 (TKIP/AES)

• WPA3-SAE (AES)

Also make sure you are connecting to the 2.4GHz band

on your network and using the password for that band.

E-6

MAC address of your printer may be

filtered. Check whether your router/access

point has restrictions such as MAC address

filtering. See the documentation of the

router/access point or contact your network

administrator for assistance.

If your router or access point has MAC address filtering

enabled, register your product's MAC address so it is not

filtered. Locate the MAC address on the network

connection report and check your router or access point

documentation for instructions.

If your router or access point is using shared

authentication with WEP security, confirm that you are

using the correct authentication key and index.

If your router or access point limits the number of

connected devices, raise the connection limit. See your

router or access point documentation for instructions.

E-8

Incorrect IP address is assigned to the

printer. Confirm IP address setup of the

network device (hub, router, or access

point). Contact your network administrator

for assistance.

If your product's Obtain IP Address setting is set to Auto,

enable DHCP on your router or access point. If it is set to

Manual, the IP address may be out of range or on a

different network segment; set a valid IP address using

your product control panel or the Web Config utility.

You can also try turning off your product and the router or

access point, waiting about 10 seconds, and turning them

on again.

Error code and message Solution

E-9

Confirm the connection and network setup

of the PC or other device. Connection using

the EpsonNet Setup is available. Contact

your network administrator for assistance.

Make sure your computer or network device are turned

on. Also make sure that you can access the Internet and

other devices on the same network from the devices you

are trying to connect to your product.

If you still cannot connect to your product, turn off your

router or access point, wait about 10 seconds, and turn it

on again. Download and install your product software

again to reset your network settings.

E-10

Confirm IP address, subnet mask, and

default gateway setup. Connection using

the EpsonNet Setup is available. Contact

your network administrator for assistance.

Make sure other devices on the network are turned on and

do the following:

• If your product's Obtain IP Address setting is set to

Manual, check the IP address, subnet mask, and

default gateway addresses on the network connection

report to see if they are correct. If not, correct the

settings.

• If DHCP is enabled, set your product's Obtain IP

Address setting to Auto. If you want to use the DHCP-

assigned address as a static address, set the Obtain IP

Address setting to Manual, enter the product's IP

address as listed on the network connection report, and

set the subnet mask to 255.255.255.0.

If you still cannot connect to your product, turn off your

router or access point, wait about 10 seconds, and turn it

on again.

E-11

Setup is incomplete. Confirm default

gateway setup. Connection using the

EpsonNet Setup is available. Contact your

network administrator for assistance.

If you set your product's TCP/IP Setup setting to Manual,

check that the default gateway address listed on the

network connection report is correct. Also turn on the

device that is set as the default gateway.

Error code and message Solution

E-12

Confirm the following:

-Entered security key/password is correct

-Index of the security key/password is set to

the first number

-IP address, subnet mask, or default

gateway setup is correct

Contact your network administrator for

assistance.

Make sure other devices on the network are turned on and

do the following:

• Make sure the IP address, subnet mask, and default

gateway addresses are correct, if you are entering them

manually.

• Confirm that the subnet mask and default gateway

addresses for other devices are the same.

• Make sure the IP address does not conflict with other

devices.

If you still cannot connect to your product, do the

following:

• Turn off your router or access point, wait about 10

seconds, and turn it on again.

• Download and install your product software again to

reset your network settings.

• If your router or access point uses WEP security with

several registered passwords, make sure that the first

registered password is set on your product.

E-13

Confirm the following:

-Entered security key/password is correct

-Index of the security key/password is set to

the first number

-Connection and network setup of the PC

or other device is correct

Contact your network administrator for

assistance.

Make sure your router, access point, and/or hub are

turned on. Also make sure the TCP/IP setup on your

router, access point, and/or hub is not set manually; this

may cause your product's network settings to differ from

the manually set up devices.

If you still cannot connect to your product, do the

following:

• Turn off your router or access point, wait about 10

seconds, and turn it on again.

• Download and install your product software again to

reset your network settings.

• If your router or access point uses WEP security with

several registered passwords, make sure that the first

registered password is set on your product.

Network Environment Messages

Message Solution

The Wi-Fi environment needs to be

improved. Turn the wireless router off and

then turn it on. If the connection does not

improve, see the documentation for the

wireless router.

Move your product closer to your router or access point,

and remove any obstacles between them. Then turn off

your router or access point, wait about 10 seconds, and

turn it back on again. If you still cannot connect to your

product, check the documentation that came with your

router or access point for solutions.

*No more devices can be connected.

Disconnect one of the connected devices if

you want to add another one.

You can connect up to 8 computers or other devices to

your product using a Wi-Fi Direct (Simple AP) connection.

If you want to add another device, disconnect an existing

connected device first.

The same SSID as Wi-Fi Direct exists in

the environment. Change the Wi-Fi Direct

SSID if you cannot connect a smart device

to the printer.

Change the Wi-Fi Direct SSID.

Parent topic: Printing a Network Connection Report

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.

Accessing the Web Config Utility

Changing a USB Connection to a Wi-Fi Connection

Changing a Wi-Fi Connection to a Wired Network Connection

Connecting to a New Wi-Fi Router

Disabling Wi-Fi Features

Parent topic: Wi-Fi or Wired Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser.

You do this by accessing your product's built-in Web Config utility from a computer or other device that is

connected to the same network as your product.

1. Print a network status sheet.

2. Locate the IP address for your product that is listed on the network status sheet.

3. On a computer or other device connected to the same network as your product, open a web

browser.

4. Enter your product's IP address into the address bar.

You see the available Web Config utility options.

Parent topic: Changing or Updating Network Connections

Related tasks

Printing a Network Status Sheet

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change

to a Wi-Fi connection.

1. Disconnect the USB cable from your product.

2. Uninstall your product software.

3. Download and install your product software from the Epson website using the instructions on the

Start Here sheet.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Changing a Wi-Fi Connection to a Wired Network Connection

If you have already connected your product to your computer wirelessly, you can change to a wired

network connection if necessary.

1. Disable your product's Wi-Fi features.

2. Connect one end of an Ethernet network cable to the product's LAN port.

3. Connect the other end to any available LAN port on your router or access point.

4. Uninstall your product software.

5. Download and install your product software from the Epson website.

6. Follow the on-screen instructions to install the software.

7. When you see the Select Your Connection screen, select Wired network connection.

8. If you see a Select Setup Option screen, select Set up printer for the first time.

9. Continue following the rest of the on-screen instructions.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Related tasks

Disabling Wi-Fi Features

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your

product's Wi-Fi connection to the new router.

Note: If you switch to a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation for instructions.

1. Do one of the following:

•Windows: Uninstall your product software.

•Mac: Go to the next step.

2. Download and install your product software from the Epson website using the instructions on the

Start Here sheet.

Parent topic: Changing or Updating Network Connections

Related concepts

Uninstall Your Product Software

Disabling Wi-Fi Features

You may need to disable your product's Wi-Fi features if you change your network connection type or

need to solve a problem with your network connection.

Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and

password, and any network settings selected for the Epson Connect services you may use.

1. Press the home button, if necessary.

2. Select the icon.

You see a screen like this:

3. Select Wi-Fi (Recommended).

4. Select Change Settings.

5. Select Others.

6. Select Disable Wi-Fi.

7. Select Start Setup to disable Wi-Fi.

8. When finished, press the home button to return to the home screen.

Parent topic: Changing or Updating Network Connections

Loading Paper

Before you print, load paper for the type of printing you will do.

Loading Paper in the Cassette

Loading Paper in the Paper Tray

Paper Loading Capacity

Double-sided Printing Capacity

Borderless Paper Type Compatibility

Compatible Epson Papers

Paper or Media Type Settings - Printing Software

Selecting the Paper Settings - Control Panel

Selecting the Default Paper Source Settings

Loading Paper in the Cassette

You can load paper up to this size in the paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]).

Note: Before loading paper, make sure your product is not currently printing, scanning, or copying.

1. Close the output tray, if necessary.

2. Open the paper cassette cover until it clicks.

3. Pull out the paper cassette until it stops.

Note: The paper cassette cannot be removed.

4. Squeeze the tab on the right edge guide and slide the edge guides outward.

5. Do one of the following:

• Insert paper in the cassette with the glossy or printable side facedown and slide it in until it stops.

• For legal- or 8.5 × 13 inches (216 × 330 mm) paper, extend the legal paper guide and load paper

using the guide line as shown.

• Insert up to 10 envelopes, printable side facedown and flap edge right, as shown.

Note: Make sure the paper is loaded against the front edge guide and not sticking out from the rear

of the cassette.

6. Slide the edge guides against the paper, but not too tightly.

Note: Make sure the paper fits under the tabs on the edge guides.

7. Slide the cassette back into the product until it stops.

8. Select the size and type of the paper you loaded on the product LCD screen. If your paper size is not

displayed, select User Defined.

Note: If you are printing on letterhead, select Letterhead as the paper type. If you select Letterhead

and you are printing on paper that is smaller than the printer driver setting, make sure you select the

correct paper size setting or the printer may print beyond the edges of the paper. Two-sided printing

is not available on letterhead paper.

9. Extend the output tray and open the paper stopper.

Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or

insert the paper cassette during printing.

Always follow these paper loading guidelines:

• Load only the recommended number of sheets.

• Load paper short edge first and printable side facedown.

• Make sure the paper fits under the tabs on the edge guides and does not stick out from the rear of

the cassette.

• Do not load an envelope that is curled, folded, or too thin.

• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load

one envelope at a time.

• If print quality declines when printing multiple envelopes, try loading one envelope at a time.

• Load letterhead or pre-printed paper top edge first.

• Check the paper package for any additional loading instructions.

Parent topic: Loading Paper

Related references

Paper Loading Capacity

Related tasks

Selecting the Default Paper Source Settings

Loading Paper in the Paper Tray

You can print documents on a variety of paper types and sizes from the paper tray (rear paper feed).

1. Pull out the paper support.

2. Slide the edge guides out all the way.

3. Do one of the following:

• Insert one sheet of paper printable side up and short edge first, in the center of the paper tray.

• Load one envelope in the center of the paper tray. Load it printable side up and flap edge left.

• Load one sheet of loose-leaf or other paper with holes facing as shown. You can load one sheet at

a time in only these sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches

[210 × 297 mm]), 8.5 × 13 inches (216 × 330 mm), or Legal (8.5 × 14 inches [216 × 356 mm]).

Note: Two-sided printing is not available on hole-punched paper.

4. Slide the edge guides against the paper, but not too tightly.

5. Select Settings >General Settings >Printer Settings >Paper Source Settings >Paper Setting

to select the size and type of paper you loaded. If your paper size is not displayed, select User

Defined.

Note: If you are printing on letterhead, select Letterhead as the paper type. If you select Letterhead

and you are printing on paper that is smaller than the printer driver setting, make sure you select the

correct paper size setting or the printer may print beyond the edges of the paper. Two-sided printing

is not available on letterhead paper.

Always follow these paper loading guidelines:

• Load only one sheet or envelope at a time.

• Load paper short edge first and printable side up.

• Load letterhead or pre-printed paper top edge first.

• If you have trouble loading an envelope, press it flat before loading it.

• Do not load an envelope that is curled, folded, or too thin.

• Do not load windowed envelopes or envelopes with adhesive surfaces on the flaps.

• Check the paper package for any additional loading instructions.

Parent topic: Loading Paper

Related references

Paper Loading Capacity

Related tasks

Selecting the Default Paper Source Settings

Paper Loading Capacity

Note: The output tray holds up to 100 sheets of plain paper facedown. Exceeding this limit can cause

paper to fall or a paper jam to occur. Remove printouts as necessary to keep the amount of paper in the

output tray under 100 sheets.

Paper type Loading capacity

Cassette Paper tray (rear paper

feed)

Plain paper

Copy paper

Letterhead paper

High-quality plain paper

Letter (8.5 × 11 inches

[216 × 279 mm]) or A4 (8.3 × 11.7

inches [210 × 297 mm]) size or

smaller: 250 sheets

1 sheet

Legal (8.5 × 14 inches

[216 × 356 mm]) size: 1 sheet

User-defined (3.5 × 5 inches

[89× 127 mm] to 8.5 × 47.2 inches

[215.9 x 1200 mm]): 1 sheet

—

User-defined (2.1 × 3.4 inches [54

× 86 mm] to 8.5 × 47.2 inches [215.9

x 1200 mm]): —

1 sheet

User-defined (7.2 × 10.1 inches

[182 × 257 mm] to 8.5 × 11.7 inches

[215.9 x 297 mm]): 1 sheet

1 sheet

Epson Bright White Pro Paper

Epson Bright White Premium

Paper

Epson Multipurpose Plus Paper

200 sheets

Epson Presentation Paper Matte 100 sheets

Epson Premium Presentation

Paper Matte

20 sheets

Epson Premium Presentation

Paper Matte Double-sided

1 sheet

Epson Ultra Premium

Presentation Paper Matte

Thick paper (25 to 68 lb [91 to 256

g/m²])

—

Envelopes 10 envelopes 1 envelope

Parent topic: Loading Paper

Related references

Paper Specifications

Double-sided Printing Capacity

You can print double-sided on the paper types and sizes listed here.

Paper type Size Double-sided printing capacity

Paper cassette Paper tray (rear

paper feed)

Plain paper

Copy paper

High-quality plain paper

Letter (8.5 × 11 inches

[216 × 279 mm]) or A4

(8.3 × 11.7 inches

[210 × 297 mm])

250 sheets 1 sheet

User-defined (7.2 × 10.1

inches [182 × 257 mm] to

8.5 × 11.7 inches [215.9 x

297 mm])

1 sheet

Epson Bright White Pro

Paper

Epson Bright White

Premium Paper

Epson Multipurpose Plus

Paper

Letter (8.5 × 11 inches

[216 × 279 mm])

200 sheets

You cannot print double-sided on the following paper types:

• Epson Presentation Paper Matte

• Epson Premium Presentation Paper Matte

• Epson Premium Presentation Paper Matte Double-sided

• Epson Ultra Premium Presentation Paper Matte

• Envelopes

Parent topic: Loading Paper

Borderless Paper Type Compatibility

You can print borderless photos on compatible paper types in compatible sizes:

Borderless Paper Types

• Plain paper

• Copier paper

• Epson Bright White Pro Paper

• Epson Bright White Premium Paper

• Epson Multipurpose Plus Paper

• Epson Presentation Paper Matte

• Epson Photo Paper Glossy

• Epson Premium Photo Paper Glossy

• Epson Ultra Premium Photo Paper Glossy

• Epson Premium Photo Paper Semi-gloss

• Epson Premium Presentation Paper Matte

• Epson Premium Presentation Paper Matte Double-sided

• Epson Ultra Premium Photo Paper Luster

• Epson Velvet Fine Art Paper

Borderless Paper Sizes

• 4 × 6 inches (102 × 152 mm)

• 5 × 7 inches (127 × 178 mm)

• 8 × 10 inches (203 × 254 mm)

• 16:9 wide (4 × 7.1 inches [102 × 181 mm])

• Letter (8.5 × 11 inches [216 × 279 mm])

• A4 (8.3 × 11.7 inches [210 × 297 mm])

• 11 × 14 inches (279 × 356 mm)

• 11 × 17 inches (279 × 432 mm)

• A3 (11.7 × 16.5 inches [297 × 420 mm])

• User defined (3.5 × 5 inches to 11.7 × 47.2 inches [89 × 127 mm to 297 × 1200 mm])*

*Available only when printing from a computer.

Parent topic: Loading Paper

Compatible Epson Papers

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),

epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from

an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.

or 800-807-7766 in Canada.

Paper Type Size Part number Sheet count

Epson Bright White Pro Paper Letter (8.5 × 11 inches

[216 × 279 mm])

S041586 500

Epson Bright White Premium

Paper

Letter (8.5 × 11 inches

[216 × 279 mm])

S450218-4 500

Epson Multipurpose Plus Paper Letter (8.5 × 11 inches

[216 × 279 mm])

S450217-4 500

Epson Presentation Paper Matte Letter (8.5 × 11 inches

[216 × 279 mm])

S041062 100

Legal (8.5 × 14 inches

[216 × 356 mm])

S041067 100

Epson Premium Presentation

Paper Matte

8 × 10 inches (203 × 254 mm) S041467 50

Letter (8.5 × 11 inches

[216 × 279 mm])

S041257

S042180

100

Epson Premium Presentation

Paper Matte Double-sided

Letter (8.5 × 11 inches

[216 × 279 mm])

S041568 50

Epson Ultra Premium Presentation

Paper Matte

Letter (8.5 × 11 inches

[216 × 279 mm])

S041341 50

Parent topic: Loading Paper

Paper or Media Type Settings - Printing Software

For this paper Select this paper Type or Media Type setting

Plain paper

Epson Bright White Pro Paper

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper

Plain Paper / Bright White Paper

Letterhead paper Letterhead

Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy

Epson Premium Photo Paper Glossy Premium Photo Paper Glossy

Epson Photo Paper Glossy Photo Paper Glossy

Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss

Epson Presentation Paper Matte Presentation Paper Matte

Epson Premium Presentation Paper Matte

Epson Premium Presentation Paper Matte Double-

sided

Premium Presentation Paper Matte

Envelopes Envelope

Note: The settings listed here are available only when printing from your computer; they do not apply to

your product's control panel settings.

Parent topic: Loading Paper

Selecting the Paper Settings - Control Panel

You can change the default paper size and paper type using the control panel on the product.

Note: These settings appear automatically when paper is inserted if you set the Paper Setup Auto

Display setting to On.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Printer Settings >Paper Source Settings >Paper Setting.

You see this screen:

3. Select Paper Cassette

4. Select Paper Size.

5. Select the paper size you loaded.

6. Select Paper Type.

7. Select the paper type you loaded.

8. Press the home button to exit.

Paper or Media Type Settings - Control Panel

Parent topic: Loading Paper

Paper or Media Type Settings - Control Panel

For this paper Select this Paper Type setting

Plain paper

Epson Bright White Pro Paper

Epson Bright White Premium Paper

Epson Multipurpose Plus Paper

Plain Paper

Letterhead paper Letterhead

For this paper Select this Paper Type setting

Epson Ultra Premium Photo Paper Glossy Ultra Glossy

Epson Premium Photo Paper Glossy Prem. Glossy

Epson Photo Paper Glossy

Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss

Epson Presentation Paper Matte Presentation Matte

Epson Premium Presentation Paper Matte

Epson Premium Presentation Paper Matte Double-

sided

Prem. Matte

Envelopes Envelope

Parent topic: Selecting the Paper Settings - Control Panel

Selecting the Default Paper Source Settings

You can change default paper source settings using the control panel on the product.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Printer Settings.

3. Select Auto Error Solver and select one of these options:

• Turn on this setting to display a warning and print single-sided when a 2-sided printing error

occurs, or to print only what the printer could process when a memory full error occurs.

• Turn off this setting to display an error message and stop printing if an error occurs.

4. Select the Paper Source Settings options you want to use.

5. When you are finished, press the home button to exit.

Paper Source Settings Options

Parent topic: Loading Paper

Paper Source Settings Options

Select the paper source options you want to use for your print jobs.

Paper Source

Settings option

Available settings Description

Paper Setting Various Select the paper size and type for each paper source

Paper Tray

Priority

On Select On to give printing priority to paper loaded in the

paper tray (rear paper feed slot)

Off

A4/Letter Auto

Switching

On Select On to switch the selected paper size to match the

loaded paper (Letter or A4) if the wrong size is selected

Off

Auto Select

Settings

Copy Select the default paper source (Paper Cassette or Paper

Tray) for each function. If you select a specific paper source

for individual print jobs, this setting is disabled.

Fax

Other

Error Notice Paper Size Notice Select On for either of these settings to display an error

message when the selected paper type or size does not

match the loaded paper

Paper Type Notice

Paper Setup

Auto Display

On Select On to automatically display a menu that lets you

select the paper size and type when you load paper in the

product.

Note: If this setting is disabled, you cannot print using

AirPrint.

Off

Parent topic: Selecting the Default Paper Source Settings

Placing Originals on the Product

Follow the instructions here to place your original documents or photos on the product.

Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid

damaging it.

Placing Originals on the Scanner Glass

Placing Originals in the Automatic Document Feeder

Related topics

Copying

Scanning

Faxing

Placing Originals on the Scanner Glass

You can place originals up to this size on the scanner glass: Legal (8.5 × 14 inches [216 × 356 mm]).

Note: To view animated instructions on how to place originals on the scanner glass, press the help

button and select How To >Place Originals >Scanner Glass.

Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in

the ADF.

1. Open the document cover.

2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the

original to the edges of the indicated corner.

Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the

scanner glass. Manually position your original away from the edges to prevent cropping.

Note: If you are placing an ID card on the scanner glass, position the card 0.19 inch (5 mm) from the

corner of the scanner glass.

3. Close the document cover gently to keep your original in place.

Caution: Do not push down on the document cover or scanner glass or you may damage the

product.

Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they

may stick to the glass surface.

Parent topic: Placing Originals on the Product

Placing Originals in the Automatic Document Feeder

You can place single- or multi-page original documents in the Automatic Document Feeder (ADF). Make

sure the originals meet the Automatic Document Feeder specifications before loading them.

Caution: Make sure your originals are not creased or folded, and do not contain holes, staples, tape, or

other materials that could obstruct the feeder.

Caution: Do not place photographs or valuable artwork in the ADF. Place fragile or valuable originals on

the scanner glass to avoid wrinkling or damaging them.

Note: To view animated instructions on how to place originals on the scanner glass, press the help

button and select How To >Place Originals >ADF.

Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in

the ADF.

1. Open the ADF document support.

2. Slide the ADF edge guide outward.

3. Fan your stack of originals and tap them gently on a flat surface to even the edges.

4. Insert the originals into the ADF faceup and short edge first.

Note: Do not load originals above the arrow mark on the ADF edge guide.

5. Slide the ADF edge guide against the originals, but not too tightly.

ADF Original Document Specifications

Parent topic: Placing Originals on the Product

Related references

Copying Options

Related topics

Copying

Scanning

Faxing

ADF Original Document Specifications

You can load original documents that meet these specifications in the ADF.

Paper type Paper size Paper weight Loading capacity

Plain paper Letter (8.5 × 11 inches

[216 × 279 mm])

17 to 24 lb

(64 to 95 g/m²)

Approximately 35 sheets

A4 (8.3 × 11.7 inches

[210 × 297 mm])

Legal (8.5 × 14 inches

[216 × 356 mm])

10 sheets

8.5 × 13 inches

(216 × 330 mm)

Caution: Do not load the following types of originals in the ADF, or they may be damaged or may

damage the scanner. Use the scanner glass for these types of originals:

• Photos

• Thermal paper

• Originals containing tape, staples, or paper clips

• Originals with carbon paper backing

• Originals that are bound

• Originals with labels, stickers, or sticky notes

• Ripped, curled, folded, deteriorated, or wrinkled originals

• Originals with holes

• Transparencies

• Originals that are cut in an irregular shape or with corners that are not right angles

Parent topic: Placing Originals in the Automatic Document Feeder

Copying

See the information here to copy documents or photos using your product.

Note: Copies may not be exactly the same size as your originals.

Copying Documents or Photos

Copying ID Cards or Borderless Photos

Copying Options

Copying Documents or Photos

You can copy documents or photos onto various sizes and types of paper, including Epson special

papers.

1. Place your original document or photo on the scanner glass or in the ADF.

2. Load the paper you want to print on in the product.

3. Press the home button, if necessary.

4. Select Copy.

You see a screen like this:

5. Select B&W or Color.

6. To print more than one copy, select Copies and use the displayed numeric keypad to select the

number of copies (up to 99).

7. Change any of the displayed settings as necessary.

8. Select Advanced Settings to view and change additional copy settings, if necessary.

9. When you are ready to copy, select Copy.

Note: To cancel printing, select Cancel on the LCD screen.

Parent topic: Copying

Related references

Compatible Epson Papers

Copying Options

Paper Loading Capacity

Related topics

Loading Paper

Placing Originals on the Product

Copying ID Cards or Borderless Photos

You can copy both sides of an ID card onto a single sheet of paper. You can also copy a photo and print

it without any borders.

1. Load the paper you want to print on.

2. Place your card or photo on the scanner glass.

3. Press the home button, if necessary.

4. Select Copy.

You see a screen like this:

5. Select the Advanced Settings tab.

6. Enable one of these options:

•ID Card Copy: Scan and copy both sides of an ID card onto one side of the paper.

•Borderless Copy: Copy a photo with borders and remove the borders from the copy.

7. To print more than one copy, select Copies and use the displayed numeric keypad to select the

number of copies (up to 99).

8. Change any of the displayed settings as necessary.

9. When you are ready to copy, select Copy.

Note: To cancel printing, select Cancel on the LCD screen.

Parent topic: Copying

Copying Options

Select the copying options you want to use for your copies.

Note: Not all options or settings may be available, depending on other copying settings.

Copy

Copying option Available settings Description

Color option B&W Select B&W to copy in black-and-white or Color to copy in

color.

Color

2-Sided 1>1-Sided Select to make 2-sided copies. When you select 1>2-Sided,

also select the orientation and binding edge for your

originals or copies.

1>2-Sided

Density selector Varying levels Adjusts the lightness or darkness of copies

Advanced Settings

Copying option Available settings Description

Paper Setting Various settings Select the paper size and the paper type

Reduce/Enlarge Actual Size Copies the original at its full size

45%->195% and

other conversions

Automatically converts from one size to another

Auto Fit Page Automatically sizes the image to fit the paper size you

selected

Original Size Various sizes Select the document size of your original

Multi-Page Single Page Copies each page of the original onto an individual sheet

2-up Copies multiple page documents onto one sheet. Scroll

down and select the document orientation and layout order

settings as necessary.

Quality Standard Select the quality for copying. Selecting High provides

higher quality printing, but the printing speed may be slower.

High

Original

Orientation

Portrait Select the orientation of your original

Landscape

Remove Shadow Off Select On to remove the shadows in the background of the

original or in the center of booklet copies

Remove Punch

Holes

Off Select On to remove the binding holes

Copying option Available settings Description

ID Card Copy Off Select On to copy both sides of an ID card onto one side of

a sheet of paper

Borderless Copy Off Select On to copy without margins around the edges. The

image is enlarged a little to remove margins from the edges

of the paper. Select how much to enlarge in the Expansion

setting.

Clear All

Settings

Yes Restore all copy settings to their defaults

Parent topic: Copying

Printing from a Computer

Before printing from your computer, make sure you have set up your product and installed its software

as described on the Start Here sheet.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software

on Epson's support website. If you see a Software Update screen, select Enable automatic checking

and click OK. The update scans your system to see if you have the latest product software. Follow the

on-screen instructions.

Printing with Windows

Printing with the Built-in Epson Driver - Windows 10 S

Printing on a Mac

Cancelling Printing Using a Product Button

Printing with Windows

You can print with your product using any Windows application, as described in these sections.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows

Selecting Extended Settings - Windows

Printing Your Document or Photo - Windows

Locking Printer Settings - Windows

Selecting Default Print Settings - Windows

Changing Automatic Update Options

Parent topic: Printing from a Computer

100

Selecting Basic Print Settings - Windows

Select the basic settings for the document or photo you want to print.

1. Open a photo or document for printing.

2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or

another command. See your application's help utility for details.

3. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see the Main tab of your printer settings window:

101

4. For the Paper Source setting, select where you loaded the paper you want to print on.

5. Select the size of the paper you loaded as the Document Size setting.

Note: You can also select the User-Defined setting to create a custom paper size. The Quality

setting will be set to Standard.

6. If you are printing a borderless photo, select Borderless. You can click Settings to access

additional options for borderless printing.

Note: You must select a compatible borderless paper type and size to print without borders. Check

the borderless paper compatibility list for details.

7. Select the orientation of your document.

Note: If you are printing an envelope, select Landscape.

8. Select the type of paper you loaded as the Paper Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list

for details.

9. Select the Quality setting that matches the print quality you want to use.

10. Select a Color option:

• To print a color document or photo, select the Color setting.

• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.

11. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you

want.

12. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select

one of the settings in the Multi-Page menu and select the printing options you want.

13. To print multiple copies and arrange their print order, select the Copies options.

14. To preview your job before printing, select Print Preview.

15. To save your print job as a project that can be modified and combined with other print jobs, select

Job Arranger Lite.

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16. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the

Quiet Mode menu.

Note: Enabling Quiet Mode may reduce printing speed.

Paper Source Options - Windows

Print Quality Options - Windows

Multi-Page Printing Options - Windows

Parent topic: Printing with Windows

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Selecting Double-sided Printing Settings - Windows

Paper Source Options - Windows

You can select any of the available options in the Paper Source menu to print on the paper loaded in that

source.

Auto Select

Automatically selects the paper source based on the selected paper size.

Paper Cassette

Selects the paper in the cassette as the paper source.

Paper Tray

Selects the paper in the rear feed as the paper source.

Parent topic: Selecting Basic Print Settings - Windows

Print Quality Options - Windows

You can select any of the available Quality options to fine-tune the quality of your print. Some settings

may be unavailable, depending on the paper type and border setting you have chosen.

Draft

For draft printing on plain paper.

Standard

For everyday text and image printing.

Standard - Vivid

For text and graphics with good quality and print speed.

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High

For photos and graphics with high print quality.

More Settings

Opens a window that lets you choose among levels of speed and quality.

Parent topic: Selecting Basic Print Settings - Windows

Multi-Page Printing Options - Windows

You can select any of the available options in the Multi-Page menu to set up your multi-page print job.

2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up

Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and

border options.

2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster

Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to

select image layout and guideline options.

Parent topic: Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main

tab.

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen

or if you are accessing the product over a network.

1. Select one of the following options for 2-Sided Printing:

•Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper

on the long edge.

•Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper

on the short edge.

2. Click the Settings button.

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You see this window:

3. Select the double-sided printing options you want to use.

4. Click OK to return to the Main tab.

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5. Click the Print Density button.

You see this window:

6. Select the type of document you are printing as the Document Type setting. The software

automatically sets the Adjustments options for that document type.

7. If necessary, select the Adjustments options you want to use.

8. Click OK to return to the Main tab.

9. Print a test copy of your double-sided document to test the selected settings.

10. Follow any instructions displayed on the screen during printing.

Double-sided Printing Options - Windows

Print Density Adjustments - Windows

Parent topic: Printing with Windows

Related tasks

Selecting Basic Print Settings - Windows

Double-sided Printing Options - Windows

You can select any of the available options on the 2-Sided Printing Settings window to set up your

double-sided print job.

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Binding Edge Options

Select a setting that orients double-sided print binding in the desired direction.

Binding Margin Options

Select options that define a wider margin to allow for binding.

Start Page

Selects whether printing starts on the front or back page.

Create Folded Booklet Options

Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

Parent topic: Selecting Double-sided Printing Settings - Windows

Print Density Adjustments - Windows

You can select any of the available options on the Print Density Adjustment window to adjust the print

quality of your double-sided print job.

Print Density

Sets the level of ink coverage for double-sided printing.

Increase Ink Drying Time

Sets the amount of time required for drying ink after printing on one side of the paper before printing

the other side in double-sided printing to prevent ink smearing.

Parent topic: Selecting Double-sided Printing Settings - Windows

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Selecting Additional Layout and Print Options - Windows

You can select a variety of additional layout and printing options for your document or photo on the More

Options tab.

1. To change the size of your printed document or photo, select the Reduce/Enlarge Document

checkbox and select one of these sizing options:

• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your

document or photo as the Document Size setting, and the size of your paper as the Output

Paper setting. If you want to center your image on the paper, select the Center option.

• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.

Select the percentage in the %menu.

2. Select one of the following Color Correction options:

• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation

for your image.

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• Select Custom and click the Advanced button to manually adjust the color correction settings or

turn off color management in your printer software.

• Select Image Options to access additional settings for improving printed images.

3. To add the following features, click the Watermark Features button:

•Anti-Copy Pattern: adds a watermark that only appears when your printout is copied

•Watermark: adds a visible watermark to your printout

•Header/Footer: adds information such as the date and time to the top or bottom of your printout

Note: Click the Settings button to customize the text and location of the header or footer.

4. Select any of the Additional Settings options to customize your print.

Custom Color Correction Options - Windows

Image Options and Additional Settings - Windows

Header/Footer Settings - Windows

Parent topic: Printing with Windows

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Custom Color Correction Options - Windows

You can select any of the available options in the Color Correction window to customize the image colors

for your print job.

Color Controls

Lets you select a Color Mode setting, individual settings for Brightness,Contrast,Saturation, and

Density, and individual color tones. Depending on the selected color mode, you can also adjust the

midtone density using the Gamma setting.

Fix Photo

Improves the color, contrast, and sharpness of flawed photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include

faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo

includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to

retain the special color effects.

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ICM

Lets you manage color using installed color printing profiles.

No Color Adjustment

Turns off color management in your printer software so you can manage color using only your

application software.

Parent topic: Selecting Additional Layout and Print Options - Windows

Image Options and Additional Settings - Windows

You can select any of the Image Options and Additional Settings to customize your print. Some options

may be pre-selected or unavailable, depending on other settings you have chosen.

Image Options

Emphasize Text

Adjusts the weight of printed text to increase readability.

Emphasize Thin Lines

Adjusts the weight of printed lines to increase visibility.

Edge Smoothing

Smooths jagged edges in low-resolution images such as screen captures or images from the Web.

Fix Red-Eye

Reduces or removes red-eye in photos.

Print Text in Black

Prints colored text in black.

For Color Text

Prints colored text on a background pattern or underlined.

For Color Graphs and Images

Prints colored graphics and images with overlay patterns.

For Color Text, Graphs, and Images

Prints colored text, graphics, and images with overlay patterns.

Enhancement Options

Specifies Color Universal Print enhancement settings for text, graphics, and images.

Additional Settings Options

Rotate 180º

Prints the image rotated 180º from its original orientation.

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Bidirectional Printing

Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print

quality.

Mirror Image

Flips the printed image left to right.

Parent topic: Selecting Additional Layout and Print Options - Windows

Header/Footer Settings - Windows

You can select any of the Header/Footer Settings options to add headers or footers when you print. The

items are available to print at the top or bottom of your pages, in either the left, right, or center of the

page.

Note: These settings are not saved with your document.

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You can select to print the following information:

• User Name

• Computer Name

• Date

• Date/Time

• Document Name

• Collate Number

• Page Number

• Text

You can also adjust the text settings for the printed information.

Note: The user name, computer name, date, and time come from the Windows Control Panel on your

computer.

Parent topic: Selecting Additional Layout and Print Options - Windows

Selecting a Printing Preset - Windows

For quick access to common groups of print settings, you can select a printing preset on the Main or

More Options tab.

Note: You can create your own preset by clicking the Add/Remove Presets button.

1. Click the Main or More Options tab.

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You see the available Printing Presets on the left:

2. Place your cursor over one of the Printing Presets to view its list of settings.

3. Click on a preset to change its settings, or use any of the available options on the screen to control

your printing presets.

4. To choose a preset for printing, select it.

5. Click OK.

Parent topic: Printing with Windows

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Selecting Extended Settings - Windows

You can select additional settings that apply to all the print jobs you send to your product.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click .

2. Select Printer Settings.

3. Click the Maintenance tab.

You see the maintenance options:

4. Click the Extended Settings button.

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You see this window:

5. Select any of the extended settings to customize your print.

6. Click OK to close the Extended Settings window.

7. Click OK to close the printer software window.

Extended Settings - Windows

Parent topic: Printing with Windows

Extended Settings - Windows

You can select these settings on the Extended Settings window.

Enable EPSON Status Monitor 3

Enables product monitoring for ink and paper supplies and other issues.

Thick Paper and Envelopes

Prevents ink from smearing when you print on envelopes or other thick paper.

Separator Page

Before each document, prints a separator page containing the title, user, date, and time.

Remove white borders

Removes white margins that may appear when you print borderless photos.

Always Spool RAW Datatype

Increases print speed and may solve other printing problems.

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Page Rendering Mode

Increases print speed when printing is extremely slow or the print head stops during printing.

Print as Bitmap

Increases print speed when printing is extremely slow or the print head stops during printing, and

other settings do not help.

Skip Blank Page

Ensures that your product does not print pages that contain no text or images.

Change Standard Resolution

Reduces the resolution of print data to correct printing problems.

Refine screening pattern

Prints graphics with a finer screening pattern.

Allow Applications to Perform ICM Color Matching

Allows applications to perform ICM color matching.

Always Use the Driver's Paper Source Setting

Prints using the paper source setting in the printer driver, rather than the setting in your application.

Output 1 page documents facedown in 2-Sided mode

Outputs single-sided pages in a 2-sided print job facedown instead of faceup.

Output documents for filing

Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier

filing.

Barcode mode

Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper,

preprinted paper, envelopes, and thick paper.

Reduce Print Data Size

Increases print data compression to improve print speed. Not recommended when printing fine

patterns.

Parent topic: Selecting Extended Settings - Windows

Printing Your Document or Photo - Windows

Once you have selected your print settings, you are ready to save your settings and print.

1. Click OK to save your settings.

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You see your application's Print window, such as this one:

2. Click OK or Print to start printing.

Parent topic: Printing with Windows

Locking Printer Settings - Windows

Windows administrators can lock access to some printer settings to prevent unauthorized changes.

1. Do one of the following:

•Windows 10: Click and select (Settings) > Devices >Printers & scanners. Select your

product name and select Manage >Printer properties.

•Windows 8.x: Navigate to the Apps screen and select Control Panel >Hardware and Sound >

Devices and Printers. Right-click your product and select Printer properties.

•Windows 7: Click and select Devices and Printers. Right-click your product and select

Printer properties.

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•Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,

then right-click your product and select Properties.

2. Click the Optional Settings tab.

Note: You can prevent access to the Optional Settings tab by changing the user or group

permissions in the Security tab.

3. Click Driver Settings.

You see this window:

4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document

Settings.

5. Under Advanced Settings, select the setting option you want to use for each locked setting.

6. Click OK.

Locked Setting Options

Parent topic: Printing with Windows

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Locked Setting Options

Select the options you want to use for any locked print settings.

Setting Options Description

Anti-Copy

Pattern

Various data items Lets you select the data to use for the pattern or prohibit anti-

copy patterns

Add/Delete Lets you add or delete a customized anti-copy pattern

Settings Lets you select the arrangement, size, and other settings for

the custom anti-copy pattern

Watermark Various text

watermarks

Lets you select the text for the watermark or prohibit

watermarks

Add/Delete Lets you add or delete a customized text or image-based

watermark

Settings Lets you select the size, position, and other watermark

settings

Header/Footer Off Prohibits headers or footers

On Allows headers and footers

Settings Lets you select the text and position for printing headers and

footers

Color Color Allows color printing

Grayscale Allows printing in black or shades of gray only

2-sided printing Off Allows printing on one side of the paper only

On Allows printing on both sides of the paper

Multi-Page Off Prohibits multi-page settings

2-Up Allows printing of 2 pages on one sheet of paper

4-Up Allows printing of 4 pages on one sheet of paper

6-Up Allows printing of 6 pages on one sheet of paper

8-Up Allows printing of 8 pages on one sheet of paper

9-Up Allows printing of 9 pages on one sheet of paper

16-Up Allows printing of 16 pages on one sheet of paper

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Setting Options Description

All Document

Settings

— Lets you lock all print settings

Parent topic: Locking Printer Settings - Windows

Selecting Default Print Settings - Windows

When you change your print settings in a program, the changes apply only while you are printing in that

program session. If you want to change the print settings you use in all your Windows programs, you can

select new default print settings.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click .

2. Select Printer Settings.

You see the printer settings window:

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3. Select the print settings you want to use as defaults in all your Windows programs.

4. Click OK.

These settings are now the defaults selected for printing. You can still change them as needed for

printing in any program session.

Changing the Language of the Printer Software Screens

Parent topic: Printing with Windows

Changing the Language of the Printer Software Screens

You can change the language used on the Windows printer software screens.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click .

2. Select Printer Settings.

You see the printer settings window.

3. Click the Maintenance tab.

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You see the maintenance options:

4. Select the language you want to use as the Language setting.

5. Click OK to close the printer software window.

The printer software screens appear in the language you selected the next time you access them.

Parent topic: Selecting Default Print Settings - Windows

Changing Automatic Update Options

Your printer software for Windows automatically checks for updates to the product software. You can

change how often the software checks for updates or disable this feature.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click .

2. Select Software Update Settings.

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You see this window:

3. Do one of the following:

• To change how often the software checks for updates, select a setting in the Check every menu.

• To disable the automatic update feature, select the Never option.

4. Click OK to exit.

Note: If you choose to disable the automatic update feature, you can check for updates manually.

Parent topic: Printing with Windows

Related tasks

Checking for Software Updates

Printing with the Built-in Epson Driver - Windows 10 S

You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as

described in these sections.

Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your

product. To print with additional settings, download and install the Epson Print and Scan utility from the

Windows Store. You cannot download and install any Epson product software from the Epson website

for use with Windows 10 S; you must obtain software only from the Windows Store.

Selecting Print Settings - Windows 10 S

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Parent topic: Printing from a Computer

Selecting Print Settings - Windows 10 S

Select the settings for your print job in your Windows 10 S application.

1. Open a document for printing.

2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or

another command. See your application's help utility for details.

3. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see a window like this:

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4. Select the type of paper you loaded as the Media setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list

for details.

5. Click the Advanced button.

You see a window like this:

6. Select the size of the paper you loaded as the Paper Size setting.

7. To print multiple copies, select or enter the number as the Copy Count setting.

8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.

9. Click OK.

You return to the printing preferences window.

126

10. Select the Layout tab.

11. Select the orientation of your document as the Orientation setting.

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12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to

orient the page layout. The icon next to each option shows the layout.

13. Click OK to save your settings.

You see your application's Print window.

14. Click OK or Print to start printing.

Parent topic: Printing with the Built-in Epson Driver - Windows 10 S

Printing on a Mac

You can print with your product using any Mac printing program, as described in these sections.

Note: If you have an Internet connection, it is a good idea to check for updates to your product software

on Epson's support website.

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

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Selecting Print Layout Options - Mac

Selecting Double-sided Printing Settings - Mac

Managing Color - Mac

Selecting Printing Preferences - Mac

Printing Your Document or Photo - Mac

Parent topic: Printing from a Computer

Selecting Basic Print Settings - Mac

Select the basic settings for the document or photo you want to print.

1. Open a photo or document for printing.

2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or

another command. See your application's help utility for details.

3. Select your product as the Printer setting.

4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the

print window.

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You see the expanded printer settings window for your product:

Note: The print window may look different, depending on the Mac OS version and the application

you are using.

5. Select the Copies and Pages settings as necessary.

Note: If you do not see these settings in the print window, check for them in your application before

printing.

130

6. Select the page setup options: Paper Size and Orientation.

Note: If you do not see these settings in the print window, check for them in your application before

printing. They may be accessible by selecting Page Setup from the File menu.

7. Select any application-specific settings that appear on the screen, such as those shown in the image

above for the Preview application.

8. Select Print Settings or Printer Features from the pop-up menu.

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You see these settings:

Note: The available print settings and appearance of the print window may be different than those

covered here, depending on the Mac OS version and the application you are using.

9. Select the Paper Source you wish to print from.

10. Select the type of paper you loaded as the Media Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list

for details.

11. Select the Print Quality setting you want to use.

12. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out,

change the Media Type setting to a paper type that supports borderless printing.

13. Select any of the available print options.

Paper Source Options - Mac

Print Quality Options - Mac

Print Options - Mac

Parent topic: Printing on a Mac

132

Related tasks

Selecting Page Setup Settings - Mac

Printing Your Document or Photo - Mac

Paper Source Options - Mac

You can select any of the available options in the Paper Source menu to print on the paper loaded in that

source.

Auto Select

Automatically selects the paper source based on the selected paper size.

Paper Tray

Selects the paper in the rear feed as the paper source.

Paper Cassette

Selects the paper in the cassette as the paper source.

Parent topic: Selecting Basic Print Settings - Mac

Print Quality Options - Mac

You can select any of the available Print Quality options to fine-tune the quality of your print. Some

settings may be unavailable, depending on the paper type setting you have chosen.

Draft

For draft printing on plain paper.

Normal

For everyday text and image printing.

Normal - Vivid

For everyday text and image printing with good quality and print speed.

Fine

For text and graphics with good quality and print speed.

Quality

For text and graphics with increased quality and print speed.

Best Quality

For the best print quality, but the slowest print speed.

Parent topic: Selecting Basic Print Settings - Mac

Print Options - Mac

You can select any of the print options to customize your print. Some options may be unavailable,

depending on other settings you have chosen.

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Expansion

If you selected a borderless paper size setting, this option adjusts the image expansion settings to

control printing at the edges of borderless prints.

Grayscale

Prints text and graphics in black or shades of gray.

Mirror Image

Lets you flip the printed image horizontally.

Note: If you select the Min option for the Expansion setting, you may see white borders on your printed

photo.

Parent topic: Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Depending on your application, you may be able to select the paper size and orientation settings from

the print window.

Note: If you do not see these settings in the print window, check for them in your application before

printing. They may be accessible by selecting Page Setup from the File menu.

1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless

photo, select the Borderless checkbox or a paper size with a Borderless option. You can also

select a custom setting to create a custom paper size.

Note: You must select a compatible borderless paper type and size to print without borders. Check

the borderless paper compatibility list for details.

2. Select the orientation of your document or photo as shown in the print window.

Note: If you are printing an envelope, select the icon.

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Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the

pop-up menu and selecting a scaling option.

Parent topic: Printing on a Mac

Selecting Print Layout Options - Mac

You can select a variety of layout options for your document or photo by selecting Layout from the pop-

up menu on the print window.

• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet

pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.

• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.

• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.

• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.

Parent topic: Printing on a Mac

Selecting Double-sided Printing Settings - Mac

You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up

menu on the print window.

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Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen

or if you are accessing the product over a network. This screen may be different, depending on the Mac

OS version you are using.

1. Select one of the Two-sided Printing options.

2. Select the type of document you are printing as the Document Type setting. The software

automatically sets the Adjustments options for that document type.

3. If necessary, customize the Adjustments settings as instructed on the screen.

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4. Print a test copy of your double-sided document to test the selected settings.

5. Follow any instructions displayed on the screen during printing.

Double-sided Printing Options and Adjustments - Mac

Parent topic: Printing on a Mac

Double-sided Printing Options and Adjustments - Mac

You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up

your double-sided print job.

Long-Edge binding

Orients double-sided printed pages to be bound on the long edge of the paper.

Short-Edge binding

Orients double-sided printed pages to be bound on the short edge of the paper.

Print Density

Sets the level of ink coverage for double-sided printing.

Increased Ink Drying Time

Sets the amount of time required for drying ink after printing on one side of the paper before printing

the other side in double-sided printing.

Parent topic: Selecting Double-sided Printing Settings - Mac

Managing Color - Mac

You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or

turn off color management in your printer software.

1. Select Color Matching from the pop-up menu in the print window.

2. Select one of the available options.

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3. Select Color Options from the pop-up menu in the print window.

Note: The available settings on the Color Options menu depend on the option you selected on the

Color Matching menu.

4. Select one of the available options.

Color Matching and Color Options - Mac

Parent topic: Printing on a Mac

Color Matching and Color Options - Mac

You can select these settings on the Color Matching and Color Options menus.

Color Matching Settings

EPSON Color Controls

Lets you manage color using controls in your printer software or turn off color management.

ColorSync

Prints using standard color profiles for your product and paper to help match image colors. You can

customize the conversion method and filter settings on the ColorSync pop-up menu in the print

window.

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Color Options Settings

Manual Settings

Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select

settings for Brightness,Contrast,Saturation, and individual color tones. You can also select a color

Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-

eye in photos. Depending on the selected color mode, you can also adjust the midtone density using

the Gamma setting.

Fix Photo

Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced

Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include

faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo

includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to

retain the special color effects.

Off (No Color Adjustment)

Turns off color management in your printer software so you can manage color using only your

application software.

Note: An ICC profile is required if color management is turned off.

Parent topic: Managing Color - Mac

Selecting Printing Preferences - Mac

You can select printing preferences that apply to all the print jobs you send to your product.

1. In the Apple menu or the Dock, select System Preferences.

2. Select Print & Fax,Print & Scan, or Printers & Scanners, select your product, and select Options

& Supplies.

3. Select Driver or Options.

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You see a screen like this:

4. Select any of the available printing preferences.

5. Click OK.

Printing Preferences - Mac

Parent topic: Printing on a Mac

Printing Preferences - Mac

You can select these settings on the Options or Driver tab.

Thick Paper and Envelopes

Prevents ink from smearing when you print on envelopes or other thick paper.

Skip Blank Page

Ensures that your product does not print pages that contain no text or images.

Quiet Mode

Lessens noise during printing but may decrease print speed.

High Speed Printing

Speeds up printing but may reduce print quality.

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Bidirectional printing

Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print

quality.

Output documents for filing

Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier

filing.

Remove white borders

Removes white margins that may appear when you print borderless photos.

Warning Notifications

Lets you choose whether or not to receive warning notifications from the printer software for various

operating conditions.

Establish bidirectional communication

Allows the product to communicate with the computer. Do not change the default setting unless you

experience issues when using a shared printing pool.

Reduce Print Data Size

Increases print data compression to improve print speed. Not recommended when printing fine

patterns.

Parent topic: Selecting Printing Preferences - Mac

Printing Your Document or Photo - Mac

Once you have selected your print settings, you are ready to print.

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Click Print at the bottom of the print window.

Checking Print Status - Mac

Parent topic: Printing on a Mac

Related tasks

Selecting Basic Print Settings - Windows

Selecting Page Setup Settings - Mac

Selecting Print Layout Options - Mac

Selecting Printing Preferences - Mac

Checking Print Status - Mac

During printing, you can view the progress of your print job, control printing, and check ink status.

1. Click the printer icon when it appears in the Dock.

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You see the print status window:

2. Select the following options as necessary for your Mac OS version:

• To cancel printing, click the print job and click or Delete.

• To pause a print job, click the print job and click or Hold. To resume a print job, click the

paused print job and click or Resume.

• To pause printing for all queued print jobs, click Pause or Pause Printer.

• To display other printer information, click Settings or Supply Levels.

Parent topic: Printing Your Document or Photo - Mac

Cancelling Printing Using a Product Button

If you need to cancel printing, select Cancel on the LCD screen.

Parent topic: Printing from a Computer

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Scanning

You can scan your originals and save them as digital files.

Starting a Scan

After placing your originals on your product for scanning, start scanning using one of these methods.

Starting a Scan Using the Product Control Panel

Changing Default Scan Job Settings

Starting a Scan Using Epson ScanSmart

Starting a Scan Using the Epson Scan 2 Icon

Starting a Scan from a Scanning Program

Starting a Scan from a Smart Device

Scanning a Document in Epson ScanSmart

Selecting Epson ScanSmart Settings

Scanning in Epson Scan 2

Parent topic: Scanning

Starting a Scan Using the Product Control Panel

You can scan an image to a variety of destinations using your product's control panel.

Your product automatically selects default scan settings, but you can view or change them as necessary.

If you are scanning to a computer, you can change the default scan settings using the Event Manager

utility on the computer.

1. Make sure you installed the product software and connected the product to your computer or

network.

Note: Restart your computer after installing the product software to enable scanning from the control

panel. Also make sure the Event Manager program is not being blocked by your firewall or security

software.

2. Place your original on the product for scanning.

3. Press the home button, if necessary.

4. Select Scan.

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You see a screen like this:

5. Select one of the following Scan to options:

•Computer lets you scan to a connected computer using your saved scan settings.

•Cloud sends your scanned files to a destination that you have registered with Epson Connect.

•WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows

Vista (English only). To use this feature, you must first set up a WSD (Web Services for Devices)

port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows

10 and Windows 8.x).

6. Follow the instructions in the links below to complete your scan.

Scanning to a Connected Computer

Scanning to the Cloud

Setting Up a WSD Port (Windows 7/Windows Vista)

Scanning Using WSD - Windows

Control Panel Scanning Options

Parent topic: Starting a Scan

Scanning to a Connected Computer

You can scan an original and save it to a connected computer using your product's control panel. The

computer must be connected using a USB cable or connected to the same network as your product.

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You can save the scanned file as a JPEG or PDF file, or attach it to an email. You can also set up

custom scan settings using Event Manager and automatically scan using those settings on your product

control panel.

Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Event Manager on your

computer before scanning to your computer.

1. Place your original on the product for scanning.

2. Press the home button, if necessary.

3. Select Scan.

You see a screen like this:

4. Select Computer.

Note: Select OK to close the information screen, if necessary.

5. Select one of the following computer connections:

• If your computer is connected to your product using a USB cable, select USB Connection.

Note: Select Select a computer and select USB Connection, if necessary.

• If your computer is connected to your product over a network, select Select a computer and

select your computer from the displayed list. (If the computer is not listed, select Search Again.)

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Note: Select USB Connection and select a connected computer from the displayed list, if

necessary.

6. Select Preview on Computer and choose one of the following options:

•Preview on Computer to preview the scanned image on your computer before saving it.

•Save as JPEG to save the scanned image as a JPEG file on your computer or as an image

capture on a Mac.

•Save as PDF to save the scanned document or image as a PDF file on your computer or as an

image capture on a Mac.

7. Select Send on the LCD screen to start scanning.

Epson ScanSmart opens and your product scans your original and saves the scanned file to your

computer.

Note: Click Help in Epson ScanSmart for detailed information.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Changing Default Scan Job Settings

Scanning to the Cloud

You can use the control panel to send your scanned files to a destination that you have registered with

Epson Connect.

Note: Make sure to set up your product using Epson Connect before using this feature.

1. Place your original on the product for scanning.

2. Press the home button, if necessary.

3. Select Scan.

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You see a screen like this:

4. Select Cloud.

You see a screen like this:

Note: You must register your product with Epson Connect to select a destination.

5. Press the OK button to select a destination.

6. Change any of the displayed settings on the Scan tab as necessary.

7. Select the Advanced Settings tab to view and change additional scan settings, if necessary.

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8. On the Scan tab, select Upload to start scanning.

Your product scans your original and saves the scanned file to the selected destination.

Parent topic: Starting a Scan Using the Product Control Panel

Setting Up a WSD Port (Windows 7/Windows Vista)

You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first

set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on

Windows 10 and Windows 8.x).

Before you set up a WSD port, make sure you installed your product software, and connected your

product and computer to the same network.

1. Turn on your product.

2. Print a network status sheet so you can identify the network name and model name for your product

on the network.

3. Click or Start and select Computer.

4. On the left side of the window, select Network.

5. Locate your product on the Network screen, right-click it, and select Install.

6. When you see the User Account Control screen, click Continue.

Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary.

7. When you see the message Your device is ready to use in the Windows taskbar, click the

message.

8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then

click Close.

9. Do one of the following:

•Windows 7: Click and select Devices and Printers.

•Windows Vista: Click Start and select Control Panel >Hardware and Sound >Printers.

10. Make sure that an icon appears for your product's name on the network.

When you use WSD, select your product name to scan over the network.

Parent topic: Starting a Scan Using the Product Control Panel

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Scanning Using WSD - Windows

You can scan originals to a computer from the product control panel using WSD (Web Services for

Devices) for network scanning in Windows.

Note: To use this feature on Windows 7 or Windows Vista, you must first set up WSD on the computer.

See Windows help for instructions.

1. Make sure you installed the product software and connected the product to your computer or

network.

2. Place your original on the product for scanning.

3. Press the home button, if necessary.

4. Select Scan.

You see a screen like this:

5. Select WSD.

6. Select a computer.

7. Select Save on the LCD screen to start scanning.

Your product scans your original and saves the scanned file to your computer.

Parent topic: Starting a Scan Using the Product Control Panel

Control Panel Scanning Options

Select the options you want to use for scanning.

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Note: Not all options or settings may be available, depending on the Scan to option selected.

Scan to setting Available options Description

Color mode Color Select whether to scan images in color or black

and white

B&W

File format JPEG Select for photos

PDF Select for documents

Scan Area A4 Select the page size for documents, then select

the orientation of the original

Letter

8.5 × 13

Half Letter

Legal

Executive

Envelope #10

5 × 7

4 × 6

8 × 10

Oficio 9

Mexico-Oficio

Auto Cropping Select for photos with dark edges

Max Area Select for most photos

Original Type Text Specifies the type of original you are scanning

Text & Image

Photo

Density –4 to +4 Adjusts the lightness or darkness of scanned

images.

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Scan to setting Available options Description

Remove Shadow On Erases the shadows that appear in the center of

a document when copying a book or the

shadows that appear around a document when

copying thick paper

Off

Remove Punch Holes On Erases the binding holes on a document

Off

Clear All Settings Yes Resets the scan settings to the default settings

Parent topic: Starting a Scan Using the Product Control Panel

Changing Default Scan Job Settings

You can view or change the default scan job settings your product uses when you scan to your

computer. You do this using the Event Manager program.

1. Do one of the following to open Event Manager:

•Windows 10: Click and select Epson Software >Event Manager.

•Windows 8.x: Navigate to the Apps screen and select Event Manager.

•Windows (other versions): Click or Start >All Programs or Programs >Epson Software >

Event Manager.

•Mac: Open the Applications folder, click Epson Software, and select Event Manager.

2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if

necessary.

3. Click Make Job Settings.

4. Open the Edit Job Settings drop-down list and select the scan job settings you want to view or

change.

5. Change the settings as necessary.

6. Click OK.

7. Click Close to close the Event Manager window.

Parent topic: Starting a Scan

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Starting a Scan Using Epson ScanSmart

You can start the Epson ScanSmart program to scan originals and easily review and edit scanned

images. After that, you can save, print, or share them.

•Windows 10: Click > Epson Software >Epson ScanSmart.

•Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.

•Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson

Software >Epson ScanSmart.

•Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart.

You see a screen like this:

Parent topic: Starting a Scan

Starting a Scan Using the Epson Scan 2 Icon

You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a

file.

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Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

•Windows 10: Click and select EPSON >Epson Scan 2.

•Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.

•Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON

>Epson Scan 2 >Epson Scan 2.

•Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.

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You see an Epson Scan 2 window like this:

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Parent topic: Starting a Scan

Starting a Scan from a Scanning Program

You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,

and open the scanned image in the program.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

1. Open your scanning program and select its scanning option. (See your scanning program help for

instructions.)

2. Select your product.

Note: In certain programs, you may need to select your product as the "source" first. If you see a

Select Source option, choose it and select your product. With Windows, do not select a WIA option

for your product; not all scan functions will be available.

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You see an Epson Scan 2 window like this:

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Parent topic: Starting a Scan

Starting a Scan from a Smart Device

You can start a scan from a smart device using the Epson iPrint app. You can save the scanned

document to your device or a cloud service, e-mail it, or print it.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

Note: Your device must be connected to the same wireless network as your Epson product.

1. Download the Epson iPrint app from your device's app store or from Epson's website.

2. Place your original on the product for scanning.

3. Open the Epson iPrint app and select your product.

4. Select the scan settings and scan your original.

5. Save your scanned image to a file or cloud location.

Parent topic: Starting a Scan

Related tasks

Using the Epson iPrint Mobile App

Scanning a Document in Epson ScanSmart

You can scan and review documents and photos in Epson ScanSmart.

Note: The images in this guide show Windows screens. Mac screens may be slightly different.

Depending on your product model and software version, not all options may be available.

1. Load your original into the product.

2. Open Epson ScanSmart on your computer. Do one of the following:

•Windows 10: Click > Epson Software >Epson ScanSmart.

•Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.

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•Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software >Epson ScanSmart.

•Mac: Open the Applications folder, open the Epson Software folder, and select Epson

ScanSmart.

You see a screen like this:

3. Select an option for the Scan area setting, if necessary.

Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow

on the scanner bed. It does not scale the image to the selected size.

4. Select SCAN.

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The original is scanned. When scanning is complete, you see a screen like this:

5. You can review, edit, or reorder the scanned images as follows:

• Select + Scan to scan more originals.

• Select Delete to delete selected scanned images.

• Select Rotate Right to rotate each scanned image.

• Select Crop to crop the selected image.

• Control-click two images, select Stitch Images, and follow the on-screen instructions to combine

them into a single image.

6. If Photo Mode is automatically detected, the following enhancement options are available:

•Auto Color Enhancement: automatically adjusts the brightness, contrast, and saturation of your

photos

•Restore Faded Colors: restores the colors in faded photos automatically

•Remove Red Eye: automatically removes the red-eye effect from your photos

•Auto Cropping: automatically crops the scanned image edges

7. When you finish reviewing and editing the scanned images, click Next.

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You see a screen like this:

8. Select an option to save, send, or print the scanned images. See the links below.

Saving a Scan

Attaching a Scan to Email

Sending a Scan to a Cloud Service

Printing a Scan

Parent topic: Starting a Scan

Saving a Scan

You can save a scanned image to your computer in a variety of formats.

1. Make sure your originals are scanned and reviewed. See the link below.

2. In the Select Action window, click Save.

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You see a screen like this:

3. Change the settings as follows:

• The document type and scan date for the file name are automatically detected. You can change

them as necessary.

• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File

type setting, you can select the OCR (Optical Character Recognition) language.

• Select the folder on your computer where the document is saved.

4. Click Save.

Parent topic: Scanning a Document in Epson ScanSmart

Attaching a Scan to Email

You can attach a scanned image to an email as a file attachment.

Note: Your email app and account settings should be configured before scanning. You must install a

MAPI-type email program such as Outlook Express, Windows Live Mail, Entourage, or Mac Mail. Web-

based email services such as Gmail are not supported. If you do not have a supported email program,

you see an error message.

1. Make sure your originals are scanned and reviewed. See the link below.

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2. In the Select Action window, click Attach to Email.

You see a screen like this:

3. Change the settings as follows:

• The document type and scan date for the file name are automatically detected. You can change

them as necessary.

• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File

type setting, you can select the OCR (Optical Character Recognition) language.

• If you also want to save a copy of the scanned image to your computer, make sure the checkbox

is selected and select the folder on your computer in which to save the file.

4. Click Attach to E-mail.

Your email program opens with the file attached to a new email.

Parent topic: Scanning a Document in Epson ScanSmart

Sending a Scan to a Cloud Service

You can upload scanned images to a cloud service.

1. Make sure your originals are scanned and reviewed. See the link below.

2. In the Select Action window, click one of the cloud service send options.

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You see a screen like this:

3. Log in to your account.

Note: You may need to allow Epson ScanSmart access to your account. The first time you log in,

you may be prompted to enter an authentication code.

4. Change the settings as follows:

• Select the folder in your account where you want to send the document.

• The document type and scan date for the file name are automatically detected. You can change

them as necessary.

• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File

type setting, you can select the OCR (Optical Character Recognition) language.

• If you also want to save a copy of the scanned image to your computer, click the checkbox.

5. Click Send.

Parent topic: Scanning a Document in Epson ScanSmart

Printing a Scan

You can print your scanned image and save the scanned file to your computer.

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Note: Printing scanned images is available only with Epson printers.

1. Make sure your originals are scanned and reviewed. See the link below.

2. In the Select Action window, click Print.

You see a screen like this:

3. Change the settings as follows:

• Select the Epson printer and change the print settings, if necessary.

• Select the number of copies you want to print.

• If you also want to save a copy of the scanned image to your computer, click the checkbox.

• The document type and scan date for the file name are automatically detected. You can change

them as necessary.

• You can save the scanned image in a variety of formats. If you select Searchable PDF as the File

type setting, you can select the OCR (Optical Character Recognition) language.

• Select the folder on your computer in which to save the file.

4. Click Print.

Parent topic: Scanning a Document in Epson ScanSmart

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Selecting Epson ScanSmart Settings

After starting Epson ScanSmart, you can change various scanning settings.

Changing the Epson Product

Changing the Scan Settings

Changing the File Name Settings

Changing the Save Settings

Save Settings

Customizing Action Icons

Parent topic: Starting a Scan

Changing the Epson Product

If you are using more than one Epson product with Epson ScanSmart, you can change the product that

you are using with your computer.

Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi

connection.

1. On the main screen, click Change.

You see a screen like this:

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2. Select the Epson product you want to use with your computer and click OK.

Parent topic: Selecting Epson ScanSmart Settings

Changing the Scan Settings

You can change detailed scan settings such as the resolution, document size, and more.

Note: If you select Auto Mode, you cannot change the scan settings.

1. Click the Settings button.

You see a screen like this:

2. Do one of the following:

• To change Document Mode settings, select Document Mode >Custom Settings.

• To change Photo Mode settings, select Photo Mode and click Close. When you start a scan, you

will be prompted to select scan settings.

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You see a screen like this:

3. Change the settings as necessary and click Save.

Parent topic: Selecting Epson ScanSmart Settings

Changing the File Name Settings

You can change the default file naming method for your scans.

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1. Click the Settings button.

You see a screen like this:

2. Click the File Name Settings tab.

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You see a screen like this:

3. Change the settings as necessary:

• Enter a prefix for the file name.

• Select the date format.

• Select a numbering format as the counter format.

4. Click Close.

Parent topic: Selecting Epson ScanSmart Settings

Changing the Save Settings

You can change the file type options for saving your scans.

1. Click the Settings button.

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You see a screen like this:

2. Click the Save Settings tab.

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You see a screen like this:

3. Click Options for a file format and change the settings as necessary.

4. Click Open folder after saving to open the file folder after a file is saved.

5. Click Close.

Parent topic: Selecting Epson ScanSmart Settings

Save Settings

You can change the settings for how scanned images are saved.

PDF Options

Setting Options Description

General Generate PDF/A File Creates a PDF that conforms to

PDF/A-1 standards

Create file with all pages Saves all pages as one file

Compression Level Selects the compression level for color

or grayscale images

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JPEG Options

Setting Options Description

Image Quality Options — Sets a compression level by moving a

slider or entering a value. File size

increases when high resolution is

selected.

Encoding (Windows only) Standard Images load from top to bottom in a

web browser. It takes longer to load the

entire image.

Progressive Images first load completely at low

resolution and then adjust to high

resolution in a web browser

Embed ICC Profile (Windows

only)

— Allows you to add ICC profiles to the

image

TIFF Options

Setting Options Description

Byte Order Windows

Macintosh

Specifies the operating system where

the scanned image will be used

Compression (Windows only) — Specifies the compression format and

level for Color/Grayscale and B&W

images. File size increases with higher

quality.

Embed ICC Profile (Windows

only)

— Allows you to add ICC profiles to the

image

Parent topic: Selecting Epson ScanSmart Settings

Customizing Action Icons

You can customize which scan action icons appear on the Select Action screen.

Note: You can also customize them by clicking the Customize icon on the Select Action screen.

1. Click the Settings button.

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You see a screen like this:

2. Click the Customize Actions tab.

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You see a screen like this:

3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow

icons to move the icons up or down in the display order you want.

4. Click Close.

Parent topic: Selecting Epson ScanSmart Settings

Scanning in Epson Scan 2

Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document

and save the scanned image in various file formats in your operating system's Documents or My

Documents folder, or open it in your scanning program. You can preview the scanned image and select

or change settings as necessary.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

1. Start Epson Scan 2.

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You see this window:

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2. Select the Document Source setting that matches where you placed your original, or select Auto

Detect to have Epson Scan 2 automatically detect the source.

3. Select the Document Size setting that matches the size of your original. You can select Customize

to enter a custom size, if necessary.

4. Select the image type of your original and how you want it scanned as the Image Type setting.

5. Select the Resolution setting you want to use for your scan.

6. Select the Rotate setting to rotate the scanned image.

7. Select the Correct Document Skew setting to correct skewed originals, image contents, or both.

8. Click the Preview button.

Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.

9. Reinsert your original into the ADF, if necessary.

10. Select any of the additional settings that you want to use on the Main Settings tab.

11. Click the Advanced Settings tab and select any settings that you want to use.

12. Select the format in which you want to save your scanned file as the Image Format setting. If

necessary, select Options and select any desired format options.

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13. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to

modify the file name settings.

14. Select the location in which you want to save your scanned file as the Folder setting. If necessary,

select Select to create a new folder.

15. Click Scan.

The product scans your original and saves the scanned file in the location you specified.

Additional Scanning Settings - Main Settings Tab

Additional Scanning Settings - Advanced Settings Tab

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

Image Format Options

Scan Resolution Guidelines

Parent topic: Starting a Scan

Additional Scanning Settings - Main Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all

adjustment settings may be available, depending on other settings you have chosen.

Rotate

Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow

your product to automatically rotate the image based on the orientation of the text (may take longer to

scan).

Correct Document Skew

Corrects skewed originals, image contents, or both.

Add or edit pages after scanning

Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page

order.

Note: To save multiple pages in a single file, you must select a file format that supports multiple

pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is

saved as a separate file.

Parent topic: Scanning in Epson Scan 2

Additional Scanning Settings - Advanced Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all

adjustment settings may be available, depending on other settings you have chosen.

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Remove Background

Removes the background of the originals.

Text Enhancement

Sharpens the appearance of letters in text documents.

Auto Area Segmentation

Makes black and white images clearer and text recognition more accurate by separating the text from

the graphics.

Threshold

Adjusts the level at which black areas in text and line art are delineated, improving text recognition in

OCR (Optical Character Recognition) programs.

Color Enhance

Enhances the shades of the color you select in the scanned image. This setting is available only if you

select Grayscale or Black & White as the Image Type setting.

Brightness

Adjusts the overall lightness and darkness of the scanned image.

Contrast

Adjusts the difference between the light and dark areas of the overall scanned image.

Gamma

Adjusts the midtone density of the scanned image.

Unsharp Mask

Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

Descreening

Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This

option improves results when scanning magazines or newspapers. (The results of descreening do not

appear in the preview image, only in your scanned image.)

Edge Fill

Corrects shadowing around the edges of the image by filling the shadows with black or white.

Dual Image Output

Scans the original image twice using different output settings (Windows only).

Watermark

Adds a watermark to a scanned image.

Parent topic: Scanning in Epson Scan 2

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Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is

recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.

Note: The required Epson Scan 2 OCR Component is installed automatically when you install your

product software as instructed on the Start Here sheet. If you install your scanner software programs

individually, be sure to also install this component if you want to perform OCR.

1. Load your original in the product for scanning.

2. Start Epson Scan 2.

3. Select your scan settings.

4. Click Preview and adjust the area you want to scan, if necessary.

5. If you are using the ADF, reload the ejected original.

6. Select Searchable PDF as the Image Format setting.

7. Select Options from the Image Format list.

You see this window:

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8. Select any of the options on the General tab.

9. Select the Text tab.

10. Make sure the language used in the document text is selected as the Text Language setting.

11. Select the Security tab if you want to add a password to the PDF or protect printing or editing

properties.

12. Click OK.

13. Confirm the File Name setting and select a Folder setting for your document.

14. Click Scan.

The scanned image is saved as a searchable PDF.

Parent topic: Scanning in Epson Scan 2

Image Format Options

You can select different image formats and related options. For details on available options, click the ?

icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.

BITMAP (*.bmp)

A standard image file format for most Windows programs.

JPEG (*.jpg)

An image format that lets you highly compress image data. However, the higher the compression, the

lower the image quality. (The TIFF format is recommended when you need to modify or retouch your

scanned image.)

PNG (*.webp)

An image format that does not lose quality during editing.

TIFF (*.tif)

A file format created for exchanging data between many programs, such as graphic and DTP

software.

Multi-TIFF (*.tif)

A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images

using a compatible program.

PDF (*.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or

other programs. You can save multi-page documents in one PDF file.

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Searchable PDF (*.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or

other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned

document can be searched.

Parent topic: Scanning in Epson Scan 2

Scan Resolution Guidelines

The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your

scans. Increasing the resolution raises the amount of detail captured but comes with the following

disadvantages:

• Larger file sizes

• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans

• The image may become too large to fit on your display or print on paper

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the

resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the

resolution setting you need:

• You will scan the image at its original size but enlarge it later in an image-editing program.

Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same

amount you will increase the image size to retain a high image quality. For example, if the resolution is

300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600

dpi.

• You will scan the image at 100% or a smaller size.

Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:

• Email/view on a computer screen/post on the web: 96 to 200 dpi

• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi

Parent topic: Scanning in Epson Scan 2

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Faxing

See these sections to fax using your product.

Note: This product allows you to store names, telephone numbers, and fax data in its memory even

when the power is turned off. Make sure you restore all of the default settings if you give away or dispose

of the product. This will erase all of your network settings and fax data.

Connecting a Telephone or Answering Machine

Setting Up Fax Features

Setting Up Contacts and Contact Groups

Sending Faxes

Receiving Faxes

Checking Fax Status

Printing Fax Reports

Connecting a Telephone or Answering Machine

You must connect your product to a telephone wall jack to send or receive faxes. If you want to use the

same telephone line to receive calls, you can connect a telephone or answering machine to your product

using an additional phone cable.

Note: If you do not connect a telephone to your product, make sure Receive Mode is set to Auto.

Otherwise, you cannot receive faxes.

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1. Connect a phone cable to your telephone wall jack and to the LINE port on your product.

Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN

terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your

product. Contact your DSL or ISDN provider for the necessary equipment.

184

2. If you are connecting a telephone or answering machine to your product using a second phone

cable, remove the cap from the EXT port on your product.

185

3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your

product.

Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of

rings before your product answers a call to a number that is higher than your answering machine's

setting for the number of rings.

Any phone or answering machine must be connected to the EXT port for your product to detect an

incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP,

cable phone systems, or fiberoptic digital services such as FIOS.

Parent topic: Faxing

Related references

Basic Settings - Fax

Setting Up Fax Features

Before faxing with your product, set up your fax header and select the fax features you want to use.

186

Note: If you leave your product unplugged for a long period of time, you may need to reset the date and

time settings for faxes.

Setting Up Basic Fax Features

Selecting Advanced Fax Settings

Setting Up the Fax Utility - Windows

Setting Up Fax Features Using the Fax Utility - Mac

Parent topic: Faxing

Related tasks

Receiving Faxes Automatically

Setting Up Basic Fax Features

See these sections to select the basic settings you need to use the product's fax features.

Using the Fax Setup Wizard

Selecting the Line Type

Setting the Number of Rings to Answer

Parent topic: Setting Up Fax Features

Using the Fax Setup Wizard

You can setup the product's basic fax settings using the Fax Setting Wizard. This wizard is automatically

displayed when the product is turned on for the first time. You can also change these settings individually

from the Fax Settings menu.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Fax Settings >Fax Setting Wizard.

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You see a screen like this:

3. Make sure a phone line is connected and select Proceed.

4. Use the displayed keyboard to enter the sender name for your fax source, such as your name or a

business name. You can enter up to 40 characters. Select OK when finished.

5. Use the numeric keypad to enter your fax number, up to 20 characters. Select OK when finished.

Note: The name and phone number in the fax header identifies the source of the faxes you send.

6. On the Distinctive Ring Setting screen, do one of the following:

• If you have subscribed to a distinctive ring service from your telephone company, select Settings.

Select the ring pattern to be used for incoming faxes or select All. If you selected All, go to the

next step. If you selected another ring pattern, go to step 9.

• If you do not have a distinctive ring service, select Skip and go to step 9.

Note: Distinctive ring services allows you to have several phone numbers on one phone line. Each

number is assigned a different ring pattern. You can use one number for voice calls and another for

fax calls. Select the ring pattern assigned to fax calls in the Distinctive Ring Setting. If you select a

ring pattern other than All, Receive Mode is automatically set to Auto.

7. On the Receive Mode Setting screen, do one of the following:

• If you have connected an external telephone or answering machine to the product, select Yes and

go to the next step.

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• If you did not connect an external telephone or answering machine, select No and go to step 9.

(Receive Mode is automatically set to Auto; otherwise you cannot receive faxes.)

8. On the next Receive Mode Setting screen, select Yes to receive faxes automatically or select No to

receive faxes manually.

Note: If you connect an external answering machine and select to receive faxes automatically, make

sure the Rings to Answer setting is correct. If you select to receive faxes manually, you need to

answer every call and use the product’s control panel or your phone to receive faxes.

9. On the Proceed screen, confirm the displayed settings and select Proceed, or press the back arrow

to change the settings.

10. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen

instructions to check the fax connection and print a report of the check result. If there are any errors

reported, try the solutions on the report and run the check again.

11. If the Select Line Type screen appears, select the correct line type.

Note: If you are connecting the product to a standard phone line, select PSTN and then select Do

Not Detect on the Confirmation screen that appears. However, selecting this setting may cause the

product to drop the first digit of a fax number and send the fax to the wrong number.

Parent topic: Setting Up Basic Fax Features

Selecting the Line Type

If you connect the product to a PBX phone system or terminal adapter, you must change the product's

line type. PBX (Private Branch Exchange) is used in office environments where an external access code

such as “9” must be dialed to call an outside line. The default Line Type setting is PSTN (Public Switched

Telephone Network), which is a standard home phone line.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Fax Settings >Basic Settings >Line Type >PBX.

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You see a screen like this:

3. Set the switch to Use to activate the setting.

4. Select Access Code.

5. Use the numeric keypad to enter the access code, such as 9, and select OK.

Parent topic: Setting Up Basic Fax Features

Setting the Number of Rings to Answer

If you connect an external answering machine and select to receive faxes automatically, make sure the

Rings to Answer setting is correct. The number of rings should be higher than the number of rings your

answering machine is set to for answering a call.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Fax Settings >Basic Settings >Rings to Answer.

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You see a screen like this:

3. Select the number of rings and select OK. Make sure to select a number higher than the number of

rings your answering machine is set to for answering a call.

Note: An answering machine picks up every call faster than the product, but the product can detect fax

tones and start receiving faxes. If you answer the phone and hear a fax tone, check that the product has

started receiving the fax, then hang up the phone.

Parent topic: Setting Up Basic Fax Features

Selecting Advanced Fax Settings

You can select a variety of advanced fax settings.

1. Press the home button, if necessary.

2. Select Settings.

3. Select General Settings.

4. Scroll down and select Fax Settings.

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You see a screen like this:

5. Select the group of settings you want to change.

Receive Settings - Fax

Fax Report Options

Basic Settings - Fax

Security Settings - Fax

Parent topic: Setting Up Fax Features

Receive Settings - Fax

Select the fax output or print options you want to use for incoming faxes.

Fax Output Settings

Setting Options Description

Save to Inbox Save to Inbox Saves received faxes in the product's inbox

Options when

memory is full

Selects an action to perform when you receive an

incoming fax and the inbox is full

Inbox Password

Settings

Sets a password for the inbox. You cannot set a

password if you selected Receive and print faxes for

the Options when memory is full setting.

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Setting Options Description

Save to Computer No Converts received faxes to PDFs and saves them on

a computer connected to the product

Yes

Yes and Print

Print Settings

Setting Options Description

Auto Reduction On Select to reduce the size of large received faxes to fit

on the paper size

Off Select to print large incoming faxes at their original

size on multiple sheets, if necessary

Split Page Settings Delete Print Data

After Split

Select how to split large incoming faxes across

multiple sheets

Overlap When

Split

Auto Rotation On If you have loaded A5-size paper, select On to rotate

landscape-oriented incoming faxes so that they print

correctly on the paper

Off

Add Reception

Information

On Select On to include the date, time, the sender's

information, and a page number in the header of your

incoming faxes

Off

2-Sided On Select On to print incoming faxes double sided. You

can also select the Binding Margin.

Off

Print Start Timing All Pages

Received

Select to print incoming faxes after the product

receives all of the pages of the document

First Page

Received

Select to print incoming faxes as soon as the product

receives the first page of the document

Collation Stack On Select On to print incoming faxes so that the pages

are stacked in the correct page order. (When the

product is low on memory, this option may not be

available.)

Off

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Setting Options Description

Print Suspend Time Off Select On to set a time period to stop automatic

printing of faxes or reports and save received faxes in

the product’s memory. (Make sure there is enough

free memory before using this function.)

Time to Stop

Time to Restart

Quiet Mode On Select On to reduce noise during printing. (Printing

speed may be reduced.)

Off

Parent topic: Selecting Advanced Fax Settings

Fax Report Options

Select the fax report or list you want to print.

Last Transmission

Print a report on the previous fax that was sent or received through polling. You can use the Fax

Settings >Transmission Report setting to print the report automatically.

Fax Log

View or print a report on recent fax transmissions. You can use the Settings >General Settings >

Fax Settings >Report Settings >Fax Log Auto Print setting to print the report automatically.

Fax Settings List

Print a list of the current fax communication settings.

Protocol Trace

Print a detailed report for the previous sent or received fax.

Parent topic: Selecting Advanced Fax Settings

Printing Fax Reports

Basic Settings - Fax

Set the basic options you want to use for incoming and outgoing faxes.

Setting Options Description

Fax Speed Fast(33,600bps) Sets the speed at which you send and receive faxes

Medium(14,400bps)

Slow(9,600bps)

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Setting Options Description

ECM On Turns on Error Correction Mode (ECM) to

automatically correct errors in sent or received fax

data

Off Turns off Error Correction Mode (ECM); color faxes

cannot be sent or received

Dial Tone Detection On Automatically dials the number you enter for faxing

when the product detects a dial tone

Off Turns off automatic dial tone detection, which may

be necessary if the product is connected to a PBX

(Private Branch Exchange) or a TA (Terminal

Adapter). However, turning this setting off may cause

the product to drop the first digit of a fax number.

Line Type PSTN Selects a standard phone line (Public Switched

Telephone Network)

PBX Selects Private Branch Exchange, the type of phone

line used in office environments where an access

code such as 9 must be used to call an outside line

Header Fax Header Select to enter the header information and your

phone number for inclusion on outgoing faxes

Your Phone

Number

Receive Mode Manual Lets you confirm whether an incoming fax should be

printed; a telephone must be connected to the

product

Auto Automatically receives and prints faxes

Distinctive Ring All If you are using a Distinctive Ring Service on your

phone line, your telephone company can assign two

or more phone numbers to the same line and assign

different ring patterns to each. If you use this service,

select the number of rings for your fax number so

your product can receive faxes on the correct

number of rings. Select All for phones lines that do

not use this service.

Single

Double

Triple

Double&Triple

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Setting Options Description

Rings to Answer 1 to 9 Sets the number of rings before your product

receives a fax. If Receive Mode is set to Auto and an

answering machine is connected to the product,

make sure this setting is set higher than the number

of rings your answering machine is set to answer a

call.

Remote Receive Off Lets you start receiving faxes using your phone

instead of operating the product (if Receive Mode is

set to Auto). When you select On, you must also set

aStart Code. If you are using a cordless handset

with its base connected to the product, you can start

receiving the fax by entering the code using the

handset.

Start Code

Rejection Fax Various Lets you automatically reject faxes from blocked

numbers, with blank headers, or from unrecognized

contacts

Parent topic: Selecting Advanced Fax Settings

Security Settings - Fax

Set the security options you want to use for fax data.

Setting Options Description

Direct Dialing

Restrictions

Off Does not restrict dialed fax numbers

On Allows faxing only to numbers stored in the contacts

list or history

Enter Twice Requires you to enter fax numbers twice to prevent

errors

Broadcasting

Restrictions

Off Allows faxing to more than one number

On Allows faxing only to one number

Confirm Address List Off Selects whether or not to display a recipient

confirmation screen before a fax is sent

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Setting Options Description

Backup Data Auto Clear Off Automatically erases sent or received fax data from

your product's memory

Clear Backup Data — Deletes all sent or received fax data remaining in your

product's memory; run this function if you are giving

away or disposing of your product

Parent topic: Selecting Advanced Fax Settings

Setting Up the Fax Utility - Windows

You can set up the FAX Utility for Windows for use with your product.

Note: Before using the FAX Utility for Windows, make sure you have set up the fax features on your

product using the product control panel. Also first confirm that you can send and receive faxes using the

control panel.

1. Do one of the following:

•Windows 10: Click and select EPSON Software.

•Windows 8.x: Navigate to the Apps screen.

•Windows (other versions): Click or Start >Programs or All Programs >EPSON Software.

2. Select FAX Utility.

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The first time you use the FAX Utility, you see this introduction window:

3. Read about the FAX Utility and click Return to the main window at the bottom of the window.

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You see this window:

4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to

the FAX Utility.

Note: For detailed information, click Help or Open Online Help.

Parent topic: Setting Up Fax Features

Setting Up Fax Features Using the Fax Utility - Mac

You can set up your fax header and select your fax settings using the FAX Utility for Mac.

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1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print & Scan, or

Printers & Scanners, select the FAX option for your product, and select Options & Supplies.

Select Utility and select Open Printer Utility.

2. Double-click FAX Utility, if necessary.

You see this window:

3. Select your FAX product in the Printer list.

4. Select Fax Settings.

5. Follow the prompts that appear on the screen to enter your fax header information and select your

fax settings.

Note: For detailed information, select the FAX Utility ?icon.

Parent topic: Setting Up Fax Features

Setting Up Contacts and Contact Groups

You can set up a list of contacts and their fax numbers so you can quickly select them for faxing. You

can also set up contact groups to send a fax message to multiple contacts.

Setting Up Contacts Using the Product Control Panel

Parent topic: Faxing

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Setting Up Contacts Using the Product Control Panel

You can set up your contacts and contact groups using the control panel on your product.

Creating a Contact

Editing or Deleting a Contact

Creating a Contact Group

Editing or Deleting a Contact Group

Parent topic: Setting Up Contacts and Contact Groups

Creating a Contact

You can create a list of contacts to save frequently used fax numbers.

Note: You can create up to 100 contacts and contact groups combined.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select Contacts.

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You see a screen like this:

4. Select Add Entry.

5. Select Add Contact.

You see a screen like this:

6. Select the registry number you want to use for the contact you are adding.

7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters),

and select OK.

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8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for

an entry (up to 30 characters), and select OK. (This field is optional.)

9. Select the Fax Number field, and use the numeric keypad to enter the fax number, and select OK.

You can enter up to 64 characters.

Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number.

If the access code has been set up in the Line Type setting, enter the #pound sign instead of the

code.

10. Set any additional settings, if necessary.

11. Select OK.

Parent topic: Setting Up Contacts Using the Product Control Panel

Editing or Deleting a Contact

You can edit or delete any of the contacts on your list.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select Contacts.

4. Select the icon next to the contact you want to edit or delete.

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You see a screen like this:

5. Do one of the following:

• To delete the contact, select Delete and select Yes on the confirmation screen.

• To edit the contact, select Edit, and change the contact information as necessary. Select OK

when finished.

Parent topic: Setting Up Contacts Using the Product Control Panel

Creating a Contact Group

You can create a group of contacts so that you can easily send faxes to multiple recipients.

Note: You can create up to 100 contacts and contact groups combined. You must create a contact

before creating a contact group.

1. Press the home button, if necessary.

2. Select Fax.

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You see a screen like this:

3. Select Contacts.

4. Select Add Entry.

5. Select Add Group.

You see a screen like this:

6. Select the registry number you want to use for the group you are adding.

7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30

characters), and select OK.

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8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a

group (up to 30 characters), and select OK. (This field is optional.)

9. Select Contact(s) Added to the Group.

You see your contacts list.

10. Select each contact you want to include in your group.

Note: To display the contacts in alphabetical order, select Name Order Display.

A check mark appears next to each selected contact.

11. Select Close when finished.

12. Select OK to save the entry.

Parent topic: Setting Up Contacts Using the Product Control Panel

Editing or Deleting a Contact Group

You can edit an existing contact group to add or delete entries. You can also delete the entire contact

group.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select Contacts.

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4. Select the icon next to the group you want to edit or delete.

You see a screen like this:

5. Do one of the following:

• To delete the group, select Delete and select Yes on the confirmation screen.

• To edit the group, select Edit and change the group name or contacts included as necessary.

Select OK when finished.

Parent topic: Setting Up Contacts Using the Product Control Panel

Sending Faxes

See these sections to send faxes using your product.

Sending Faxes from the Product Control Panel

Sending Faxes Using the Fax Utility - Windows

Sending Faxes Using the Fax Utility - Mac

Dialing Fax Numbers from a Connected Telephone

Parent topic: Faxing

Sending Faxes from the Product Control Panel

See these sections to send faxes using the product's control panel.

Sending a Fax Using the Keypad, Contact List, or History

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Fax Sending Options

Sending a Fax at a Specified Time

Parent topic: Sending Faxes

Related tasks

Selecting the Line Type

Related topics

Setting Up Contacts Using the Product Control Panel

Placing Originals on the Product

Sending a Fax Using the Keypad, Contact List, or History

You can send a fax from your product control panel by entering the fax number, or selecting the number

from either the contact list or fax history.

Note: Depending on the product's available memory, you can fax up to 100 pages at a time, including a

cover sheet. You can send a black-and-white fax to up to 100 contacts or 99 groups at a time, or send a

color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is

automatically sent in black-and-white.

1. Place your original on the product for faxing.

2. Press the home button, if necessary.

3. Select Fax.

You see a screen like this:

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4. Do one of the following to select fax recipients:

•Manually enter a fax number: Select Keypad, enter a fax number using the numeric keypad,

and select OK when done. To add another fax number, repeat this step; the number of multiple

recipients appears in the upper right corner of the LCD screen.

Note: If direct dialing has been restricted, you can only select the number from the contact list or

fax history. If necessary, enter an outside line access code (such as 9) at the beginning of the fax

number. If the access code has been set up in the Line Type setting, enter the #pound sign

instead of the code. If your fax number requires a brief pause, select –to insert a pause symbol

(–).

•Select from the contact list: Select Contacts to display the contact list. Select one or more

contacts (select the contact again to deselect it), and select Close.

•Select from the sent fax history: Select Recent to display the sent fax history. Select a recipient

from the list.

Note: To delete selected recipients, press the number of multiple recipients displayed in the upper

right corner of the LCD screen. Select each recipient you want to delete and select Remove.

5. If you need to change any fax settings, select Fax Settings and select your settings.

6. If you want to preview your fax in black-and-white on the LCD screen, select Preview. (If the preview

looks incorrect, select Cancel, reposition the document or change the fax settings, and repeat this

step.) You cannot send the fax in color after previewing it.

Note: If you do not touch the preview screen for 20 seconds, your product sends the fax

automatically. You cannot preview images when the Direct Send setting is turned on.

7. Select Send.

Note: To cancel faxing, select Cancel.

Your product scans your original and prompts you to place additional pages, if necessary.

After scanning your originals, your product dials the number and sends the fax.

Note: If the fax number is busy or there is a problem, the product automatically redials after one minute.

While the product is sending a color fax, other features are unavailable.

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Parent topic: Sending Faxes from the Product Control Panel

Fax Sending Options

While sending a fax, you can select Fax Settings and select these options.

Setting Options Description

Resolution Standard Adjusts the scan resolution and print quality

of outgoing faxes

Fine

Photo

Density Varying levels available Select from various density levels

Remove

Background

Auto Automatically removes any background

color on scanned images

Varying levels available Lets you select from various levels of

background color adjustment

Sharpness Varying levels available Lets you enhance the outline of the scanned

image

ADF Continuous

Scan

Off Select On to have the product to ask if you

want to scan another page after a document

in the ADF has finished scanning

Original Size

(Glass)

Half Letter Sets the size for a document placed on the

scanner glass

Letter

Legal

Color Mode B&W Select whether to scan images in color or

black and white

Color

Direct Send Off Select On to send black-and-white faxes to

a single recipient as soon as the connection

is made, without saving the scanned image

to memory. You cannot use this setting

when sending a color fax or sending a fax to

multiple recipients.

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Setting Options Description

Send Fax Later Off Select On to send the current fax at a

selected time

Add Sender

Information

Off Includes a header, your phone number, or a

destination list in the selected location on

your outgoing faxes

Outside of Image

Inside of Image

Transmission

Report

Print on Error Selects when or if to print transmission

reports

Do Not Print

Parent topic: Sending Faxes from the Product Control Panel

Sending a Fax at a Specified Time

You can send a fax at a time of your choice. You can only schedule one fax at a time.

Note: Make sure the product's date and time settings are correct. You can only send faxes in black-and-

white when you use this option.

1. Place your original on the product for faxing.

2. Press the home button, if necessary.

3. Select Fax.

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You see a screen like this:

4. Enter a fax number or select a number from the Contacts or Recent list.

5. Select the Fax Settings tab.

6. Select Send Fax Later.

7. Select On.

8. Select Time, use the numeric keypad on the LCD screen to enter your desired time, and select OK,

then select OK again.

9. Select the Recipient tab and select Send.

Note: To cancel faxing, select Cancel.

After scanning your originals, your product dials the number and sends the fax at the specified time.

Note: If the product is turned off at the specified time, the fax is sent when it is powered on.

Parent topic: Sending Faxes from the Product Control Panel

Related topics

Setting Up Contacts and Contact Groups

Placing Originals on the Product

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Sending Faxes Using the Fax Utility - Windows

You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time,

including a cover sheet.

1. Open the file you want to fax and select the print command.

You see a window like this:

2. Select your product with the FAX option as the printer.

3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the

Preferences or Properties button, change the necessary settings, and click OK.

Note: If you see a Setup,Printer, or Options button, click it. Then click Preferences or Properties

on the next screen. For more information about selecting fax print settings, click Help.

4. Select the Page Range as necessary. (Leave the Number of copies set to 1.)

5. Click Print or OK.

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If you’re faxing for the first time, you see a window like this one:

6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to

save the sender information.

214

You see a window like this:

7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next.

Note: For detailed instructions on using the Epson FAX Utility, click Help.

8. Select a cover sheet and enter a subject and message, then click Next.

9. Click Send to transmit your fax.

Parent topic: Sending Faxes

Sending Faxes Using the Fax Utility - Mac

You can send a fax from a Mac printing program using the FAX Utility. You can fax up to 100 pages at a

time, including a cover sheet.

1. Open the file you want to fax.

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2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or

another command. See your application's help utility for details.

3. Select your product FAX option as the Printer setting.

4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the

print window.

5. Select the number of pages you are faxing as the Pages setting.

Note: Leave the Copies setting set to 1.

6. Select Recipient Settings from the pop-up menu.

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You see this window:

7. Do one of the following to choose your recipient:

• Select a name or group from the Recipient List.

• Enter a name, company, and fax number and click the +button.

• Click the icon and select a recipient from your address book.

8. Select Fax Settings from the pop-up menu.

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You see this window:

9. Select the Color and Image Quality settings you want to use for your fax.

10. Click Fax.

Parent topic: Sending Faxes

Dialing Fax Numbers from a Connected Telephone

If you connected a telephone to the EXT port on your product, you can send a fax by dialing the fax

number from the connected telephone. If the recipient's phone number and fax number are the same,

you can speak to the recipient before sending the fax.

Note: When a fax number is dialed using the connected telephone, sending a fax takes longer because

the product scans and sends the fax simultaneously. While sending the fax, other features cannot be

used.

Note: Depending on the product's available memory, you can fax up to 100 pages at a time, including a

cover sheet.

1. Place your original on the product for faxing.

2. Press the home button, if necessary.

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3. Dial the fax number from the connected telephone. Speak to the recipient if necessary.

Note: If you are using a pre-paid calling card, enter the number and password required to use the

card before entering the destination fax number.

4. Select Fax on the LCD screen.

5. Select the Fax Settings tab and select any settings as necessary.

Note: Your product now communicates with the recipient's fax machine. Do not hang up the

telephone.

6. When you hear a fax tone, select Send on the Recipient tab to start sending the fax.

Note: If your recipient's fax machine does not print in color, your fax is automatically sent in black-

and-white.

7. Hang up the telephone.

Parent topic: Sending Faxes

Receiving Faxes

See these sections to receive faxes with your product.

Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Fax Reception

Receiving Faxes Automatically

Receiving Faxes Manually

Receiving a Fax by Polling

Saving and Viewing Received Faxes

Parent topic: Faxing

Fax Reception

Your product will automatically receive and print faxes when you set the Receive Mode to Auto.

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If you connected a telephone to your product so you can use the same phone line for faxes and voice

calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone

using the telephone and press a button on your product to receive the fax.

Make sure to load paper in your product and select your fax settings before receiving a fax.

Note: If you run out of paper during fax printing, load more paper and press the button indicated on your

product's LCD screen to continue.

Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Parent topic: Receiving Faxes

Receiving Faxes Automatically

To receive faxes automatically, make sure Receive Mode is set to Auto (the default setting for the

product).

To change the Receive Mode if necessary, select Settings >General Settings >Fax Settings >Basic

Settings >Receive Mode.

If an answering machine is connected, make sure the product's Rings to Answer setting is set higher

than the number of rings your answering machine is set to answer a call. For example, if the answering

machine is set to pick up on the fourth ring, set the product to pick up on the fifth ring or later.

Parent topic: Receiving Faxes

Related tasks

Receiving Faxes Manually

You can set up your product to receive faxes manually by setting the Receive Mode to Manual. This lets

you check for a fax tone on the connected telephone before receiving a fax.

1. To change the Receive Mode, select Settings >General Settings >Fax Settings >Basic

Settings >Receive Mode and select Manual.

2. When the connected telephone rings, answer the call.

3. If you hear a fax tone, select Fax on the LCD display.

Note: To receive a fax using the attached telephone instead of the product control panel, enable the

Fax Settings >Basic Settings >Remote Receive setting.

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4. Select Send/Receive.

5. Select Receive.

6. Select the icon to start receiving the fax.

7. Hang up the telephone.

Parent topic: Receiving Faxes

Related tasks

Receiving Faxes Automatically

Receiving a Fax by Polling

You can use polling to receive a fax from another fax machine (such as a fax information service).

Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select the icon.

4. Set Polling Receive to On.

5. Select Close.

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6. Enter the fax number you expect to receive the fax from.

7. Select Polling to start receiving the fax.

Parent topic: Receiving Faxes

Saving and Viewing Received Faxes

You can save received faxes in your product's memory and view them on the LCD screen. The inbox

can hold up to 100 documents but can vary depending on the file size of the documents.

1. Press the home button, if necessary.

2. Select Settings >General Settings >Fax Settings >Receive Settings >Fax Output Settings.

You see a screen like this:

3. Select Save to Inbox.

4. Set Save to Inbox to On.

5. Select Option When Memory is Full and choose an option.

6. Select Inbox Password Settings to set, change, or reset the password for the inbox.

Note: You cannot set an Inbox password if you set Option When Memory is Full to Receive and

print faxes.

7. Press the home button.

8. Select . Enter the inbox password, if necessary.

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9. Select the fax you want to view.

You see the fax displayed on the screen.

10. Select the icon.

11. Select one of the printing or deleting options, and follow the on-screen instructions.

Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the

memory is full, you can only print or reject incoming faxes.

Parent topic: Receiving Faxes

Checking Fax Status

You can check the status of current fax jobs, or faxes that have been received or sent on the product

control panel.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select the icon.

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4. Select Transmission Log and select the fax job you want to check.

Note: If you see a numbered icon above the icon on your product's LCD screen or the

received fax light is flashing, received faxes have been temporarily saved to the product's memory.

Parent topic: Faxing

Printing Fax Reports

You can print several types of fax reports whenever necessary.

1. Press the home button, if necessary.

2. Select Fax.

You see a screen like this:

3. Select the icon.

4. Select Fax Report.

5. Select the fax report you want to print.

Fax Report Options

Parent topic: Faxing

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Fax Report Options

Select the fax report or list you want to print.

Last Transmission

Print a report on the previous fax that was sent or received through polling. You can use the Fax

Settings >Transmission Report setting to print the report automatically.

Fax Log

View or print a report on recent fax transmissions. You can use the Settings >General Settings >

Fax Settings >Report Settings >Fax Log Auto Print setting to print the report automatically.

Fax Settings List

Print a list of the current fax communication settings.

Protocol Trace

Print a detailed report for the previous sent or received fax.

Parent topic: Selecting Advanced Fax Settings

Printing Fax Reports

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Refilling Ink and Replacing the Maintenance Box

Periodically check the ink tanks to see if they need to be refilled.

Before checking the ink level or refilling an ink tank as described here, be sure to read the ink safety

precautions.

Caution: Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels.

Continued use of the product when the ink is expended could damage the product.

Ink Safety Precautions

Checking the Ink and Maintenance Box Levels

Purchase Epson Ink and Maintenance Box

Refilling the Ink Tanks

Maintenance Box Replacement

Ink Safety Precautions

Ink Handling Precautions

• Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or

handle the ink bottles and bottle caps.

• Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.

• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them

immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into

your mouth, spit it out and see a doctor right away.

• Do not shake or squeeze the ink bottles.

• If ink spills, wipe it up immediately. To prevent the ink from spreading, blot the spill with a dry cloth,

then wipe it with a damp cloth. The ink will be hard to remove once it has dried.

Ink Refilling Precautions

• Use ink bottles with the correct part number for this product.

• Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not

designed for your printer.

• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled

with ink. If ink gets on your clothes or belongings, it may not come off.

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• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum

packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print

quality may be affected.

• If the ink level is below the lower line on an ink tank, refill the ink. Continued use of the product when

the ink level is below the lower line on an ink tank could damage the product.

• Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use

of the product when the ink is expended could damage the product.

• Epson recommends filling all ink tanks to the upper line when the product is not operating.

• For optimum printing results, refill the ink tanks to the upper line at least once a year.

• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for

at least three hours before using it.

• Use the ink bottle before the date printed on the package.

• After opening an ink bottle, Epson recommends using it as soon as possible.

• Store ink bottles in a cool, dark place.

• Do not store the ink bottles in high or freezing temperatures.

• Store the ink bottles in the same environment as the product. When storing or transporting an opened

ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink

may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright

when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.

Ink Bottle and Ink Tank Information

• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing

and when performing maintenance operations, such as cleaning the print head. Ink may also be

consumed when the product is turned on.

• Some ink in the ink bottles supplied with your product is used during initial setup; these ink bottles may

print fewer pages compared to subsequent ink bottles.

• Quoted ink yields may vary depending on the images you are printing, the paper type you are using,

how often you print, and environmental conditions such as temperature.

• The ink bottles may contain recycled materials, but this does not affect product function or

performance.

• When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on

the paper type or print quality settings. This is because a mixture of color inks is used to create black.

• A reserve amount of ink remains in the tank when your product indicates that a refill is necessary.

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Parent topic: Refilling Ink and Replacing the Maintenance Box

Checking the Ink and Maintenance Box Levels

Your product and software will let you know when to refill an ink tank or replace the maintenance box.

Checking the Ink Levels on Your Product

Checking Maintenance Box Status on the LCD Screen

Checking Ink and Maintenance Box Levels - Windows

Checking Ink and Maintenance Box Levels - Mac

Disabling Special Offers with Windows

Parent topic: Refilling Ink and Replacing the Maintenance Box

Related tasks

Refilling the Ink Tanks

Checking the Ink Levels on Your Product

To confirm the actual ink remaining, visually check the ink levels in the product’s ink tanks. Make sure

the ink levels are above the lower line on the ink tanks. If any of the ink tanks are below the lower line, fill

them to the upper line on the ink tank.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling

the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it

estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may

generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below

the lower line. Continued use of the product when the ink level is below the lower line on the tank could

damage the product.

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Parent topic: Checking the Ink and Maintenance Box Levels

Related tasks

Refilling the Ink Tanks

Checking Maintenance Box Status on the LCD Screen

You can check the status of your maintenance box using your product's LCD screen.

1. Press the home button, if necessary.

2. Select Maintenance

3. Select Remaining capacity of Maintenance box.

You see the remaining ink capacity of the maintenance box.

4. Press the home button again to exit the screen.

Parent topic: Checking the Ink and Maintenance Box Levels

Checking Ink and Maintenance Box Levels - Windows

A low ink reminder appears if you try to print when ink is low, and you can check your ink levels at any

time using a utility on your Windows computer.

1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the

icon for your product in the right side of the Windows taskbar, or click the up arrow and double-

click .

You see a window like this:

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2. Refill any ink tank or replace the maintenance box as needed.

Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink

tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued

use of the product when the ink level is below the lower line on the tank could damage the product.

Parent topic: Checking the Ink and Maintenance Box Levels

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Checking Ink and Maintenance Box Levels - Mac

You can check your ink levels using a utility on your Mac.

1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print & Scan, or

Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select

Open Printer Utility.

2. Select EPSON Status Monitor.

You see a window like this:

3. Refill any ink tank or replace the maintenance box as needed.

Note: To update or refresh the displayed ink levels, click Update.

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Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink

tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued

use of the product when the ink level is below the lower line on the tank could damage the product.

Parent topic: Checking the Ink and Maintenance Box Levels

Disabling Special Offers with Windows

You can disable special offers messages from Epson using a utility on your Windows computer.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences.

You see this window:

2. To disable promotional offers, deselect the Display Epson Offers checkbox.

Parent topic: Checking the Ink and Maintenance Box Levels

Purchase Epson Ink and Maintenance Box

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales),

epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from

an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S.

or 800-807-7766 in Canada.

Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not

designed for your printer.

The included initial ink bottles must be used for printer setup and are not for resale. The printer ships

with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary

considerably based on images printed, print settings, paper type, frequency of use and temperature.

Ink Bottle and Maintenance Box Part Numbers

Parent topic: Refilling Ink and Replacing the Maintenance Box

Ink Bottle and Maintenance Box Part Numbers

Use these part numbers when you order or purchase new ink bottles or a new maintenance box. Use the

ink by the date printed on the package.

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Ink color Part number

Black 502

Cyan 502

Magenta 502

Yellow 502

Maintenance box part number: T04D100

Parent topic: Purchase Epson Ink and Maintenance Box

Refilling the Ink Tanks

Make sure you have a new ink bottle handy and have read the ink safety precautions before you begin.

You can continue to use the product even if one or more ink tanks are not filled all the way. However, for

the most accurate ink level monitoring, fill all the ink tanks up to the upper line.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling

the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it

estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may

generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below

the lower line. Continued use of the product when the ink level is below the lower line on the tank could

damage the product.

Caution: If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on

your clothes or belongings, it may not come off.

1. Turn on your product.

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2. Lift up the scanner unit.

3. Open the ink tank cover.

4. Read the filling ink precautions on the LCD screen and press Proceed.

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5. Open the cap for the ink tank you are going to fill.

6. Hold the ink bottle upright and slowly turn the bottle cap to remove it.

Caution: Do not shake or squeeze the ink bottle. Do not touch the top of the bottle after its cap is

removed.

Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,

flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical

advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink.

235

7. Insert the ink bottle into the filling port and wait for the ink to fill the tank. Do not squeeze the bottle.

Ink flows into the tank and stops automatically when the ink is filled to the upper line.

Note: Refer to the color-coded sticker on the ink tank unit to identify the color of each tank. Do not

force the bottles into position; they are keyed for each color.

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Note: If ink does not flow from the bottle, lift and reinsert the bottle. However, do not reinsert the ink

bottle if the ink has reached the top line; otherwise ink may leak.

8. When the ink tank is full, remove the ink bottle and securely close it with the cap.

Note: If any ink remains in the bottle, store the bottle upright for later use.

9. Close the ink tank cap.

10. Repeat the previous steps as necessary for each ink tank you need to refill.

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11. Close the ink tank cover.

12. Lift the scanner unit up slightly and lower it. When the scanner unit catches, lift it up again and lower

it completely.

Note: The scanner unit must be closed completely before it can be opened again.

13. Follow the on-screen instructions to reset the ink level for the colors you refilled.

Parent topic: Refilling Ink and Replacing the Maintenance Box

Related concepts

Purchase Epson Ink and Maintenance Box

238

Maintenance Box Replacement

The maintenance box stores surplus ink that gets collected during printing or print head cleaning. When

you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance

box.

Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced.

However, you can perform operations that do not require ink, such as scanning.

Note the following precautions when replacing the maintenance box:

• Do not remove the maintenance box or its cover except when replacing the maintenance box;

otherwise, ink may leak.

• Do not touch the green chip on the side of the maintenance box.

• Do not tilt the maintenance box after removing it or ink may leak.

• Do not touch the openings in the maintenance box or you may get ink on you.

• Do not drop the maintenance box or subject it to strong shocks.

• If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and

reinstall the maintenance box.

• Do not store the maintenance box in high or freezing temperatures.

• Do not replace the maintenance box during printing; otherwise, ink may leak.

• Keep the maintenance box out of direct sunlight.

Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period.

Keep the maintenance box away from direct sunlight.

Note: The maintenance box is a user-replaceable part and is not covered by the product warranty.

Parent topic: Refilling Ink and Replacing the Maintenance Box

239

Adjusting Print Quality

If your print quality declines, you may need to run a utility to clean or align the print head.

If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the

paper or print head path.

Print Head Maintenance

Print Head Alignment

Cleaning the Paper Guide

Checking the Number of Sheets

Print Head Maintenance

If your printouts become too light, or you see dark or light bands across them, you may need to clean the

print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.

You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.

Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may

have to refill the ink tank first.

If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several

times, you can run a Power Cleaning.

Print Head Nozzle Check

Print Head Cleaning

Power Cleaning

Parent topic: Adjusting Print Quality

Related tasks

Refilling the Ink Tanks

Print Head Nozzle Check

You can print a nozzle check pattern to check for clogged nozzles.

Checking the Nozzles Using the Product Control Panel

Checking the Nozzles Using a Computer Utility

Parent topic: Print Head Maintenance

240

Checking the Nozzles Using the Product Control Panel

You can check the print head nozzles using the control panel on your product.

1. Make sure there are no errors on the LCD screen and the output tray is extended.

2. Load a few sheets of plain paper in the product.

3. Press the home button, if necessary.

4. Select Maintenance.

You see a screen like this:

5. Select Print Head Nozzle Check.

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You see a screen like this:

6. Select Print.

The nozzle check pattern is printed.

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7. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

8. Do one of the following:

• If there are no gaps, the print head is clean. Select O.

• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the

print head.

If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait

at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power

Cleaning. If there is still no improvement, contact Epson support.

Parent topic: Print Head Nozzle Check

Related tasks

Cleaning the Print Head Using the Product Control Panel

Power Cleaning Using the Product Control Panel

Refilling the Ink Tanks

243

Related topics

Loading Paper

Checking the Nozzles Using a Computer Utility

You can check the print head nozzles using a utility on your Windows or Mac computer.

1. Load a few sheets of plain paper in the product.

2. Do one of the following:

•Windows: Access the Windows Desktop and right-click the icon for your product in the right

side of the Windows taskbar, or click the up arrow and right-click .

•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &

Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select

Utility and select Open Printer Utility.

3. Select Print Head Nozzle Check.

You see a window like this:

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4. Click Print.

5. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

6. If there are no gaps, click Finish.

If there are gaps or the pattern is faint, clean the print head. If almost the entire pattern is missing,

see the link below for instructions on performing a Power Cleaning.

Parent topic: Print Head Nozzle Check

Related tasks

Cleaning the Print Head Using a Computer Utility

Power Cleaning Using a Computer Utility

Refilling the Ink Tanks

Related topics

Loading Paper

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Print Head Cleaning

If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the

print head.

Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may

have to refill the ink tank first.

Cleaning the Print Head Using the Product Control Panel

Cleaning the Print Head Using a Computer Utility

Parent topic: Print Head Maintenance

Related tasks

Refilling the Ink Tanks

Cleaning the Print Head Using the Product Control Panel

You can clean the print head nozzles using the control panel on your product.

1. Make sure there are no errors on the LCD screen and the output tray is extended.

2. Load a few sheets of plain paper in the product.

3. Press the home button, if necessary.

4. Select Maintenance.

You see a screen like this:

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5. Select Print Head Cleaning.

You see a screen like this:

6. Select Start to clean the print head.

The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is

finished. When the cleaning cycle is finished, a nozzle check pattern prints automatically.

Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not

be able to print.

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7. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

8. Do one of the following:

• If there are no gaps, the print head is clean. Select O.

• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the

print head.

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait

at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve,

run a Power Cleaning. If there is still no improvement, contact Epson support.

Parent topic: Print Head Cleaning

Related references

Where to Get Help

Related tasks

Checking the Nozzles Using the Product Control Panel

Power Cleaning Using the Product Control Panel

248

Refilling the Ink Tanks

Related topics

Loading Paper

Cleaning the Print Head Using a Computer Utility

You can clean the print head using a utility on your Windows or Mac computer.

1. Make sure there are no errors on the LCD screen and the output tray is extended.

2. Load a few sheets of plain paper in the product.

3. Do one of the following:

•Windows: Access the Windows Desktop and right-click the icon for your product in the right

side of the Windows taskbar, or click the up arrow and right-click .

•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &

Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select

Utility and select Open Printer Utility.

4. Select Print Head Cleaning.

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You see a window like this:

5. Click Start to begin the cleaning cycle.

The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is

finished.

Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not

be able to print.

6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle

Check Pattern and click Print.

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7. Check the printed pattern to see if there are gaps in the lines.

Print head is clean

Print head needs cleaning

• If there are no gaps, click Finish.

• If there are gaps or the pattern is faint, click Clean to clean the print head again.

• If almost the entire pattern is missing, click Finish and perform a Power Cleaning.

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait

at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power

Cleaning. If there is still no improvement, contact Epson support.

Parent topic: Print Head Cleaning

Related references

Where to Get Help

Related tasks

Refilling the Ink Tanks

Power Cleaning Using a Computer Utility

251

Related topics

Loading Paper

Power Cleaning

If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head

several times, you can run a Power Cleaning.

If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12

hours before running another Power Cleaning.

Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make

sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the

product.

Caution: Power Cleaning may cause the maintenance box to reach its capacity sooner. When the

maintenance box is full, you need to replace it to continue printing.

Power Cleaning Using the Product Control Panel

Power Cleaning Using a Computer Utility

Parent topic: Print Head Maintenance

Power Cleaning Using the Product Control Panel

You can run a Power Cleaning using the control panel on your product.

After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another

Power Cleaning.

1. Turn off the product.

2. Visually check the ink levels and make sure each ink tank is at least one-third full.

Caution: If you run a Power Cleaning when the ink levels are low, you may damage the product.

3. Press and hold the power button and the help button at the same time until the Power Cleaning

screen appears on the LCD screen.

4. Follow the on-screen instructions to run the Power Cleaning.

5. When the Power Cleaning is finished, run a nozzle check.

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If print quality has not improved after running Power Cleaning, wait at least 12 hours without printing,

and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again

depending on the printed pattern. If quality still does not improve, contact Epson support.

Parent topic: Power Cleaning

Related tasks

Refilling the Ink Tanks

Power Cleaning Using a Computer Utility

You can run a Power Cleaning using a utility on your Windows or Mac computer.

Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before

running another Power Cleaning.

1. Make sure there are no errors on the LCD screen and the output tray is extended.

2. Load a few sheets of plain paper in the product.

3. Do one of the following:

•Windows: Access the Windows Desktop and right-click the icon for your product in the right

side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and

click the Maintenance tab.

•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &

Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select

Utility and select Open Printer Utility.

4. Select Power Cleaning.

253

You see a window like this:

5. Follow the on-screen instructions to run a Power Cleaning.

6. When Power Cleaning is finished, run a nozzle check.

If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing,

and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again

depending on the printed pattern. If quality still does not improve, contact Epson support.

Parent topic: Power Cleaning

Related tasks

Refilling the Ink Tanks

Print Head Alignment

If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or

light horizontal bands, you may need to align the print head.

254

Note: Banding may also occur if your print head nozzles need cleaning.

Aligning the Print Head Using the Product Control Panel

Parent topic: Adjusting Print Quality

Aligning the Print Head Using the Product Control Panel

You can align the print head using the control panel on your product.

1. Make sure there are no errors on the LCD screen and the output tray is extended.

2. Load a few sheets of plain paper in the product.

3. Press the home button, if necessary.

4. Select Maintenance.

You see a screen like this:

5. Select Print Head Alignment.

6. Select one of the following options:

•Vertical Alignment if your printout is blurry or contains vertical ruled lines that are misaligned.

•Horizontal Alignment if your printout contains horizontal banding.

7. Follow the on-screen instructions to print an alignment sheet.

Note: Do not cancel printing while you are printing head alignment patterns.

255

8. Check the printed patterns on the alignment sheet and select the following on the LCD screen,

depending on the alignment pattern you printed:

•Vertical Alignment: For each set of patterns, select the number representing the pattern with the

least amount of separation or overlap.

•Horizontal Alignment: Select the number representing the pattern with the least amount of

separation or overlap.

9. Continue following the rest of the on-screen instructions to finish the alignment.

Parent topic: Print Head Alignment

Related topics

Loading Paper

Cleaning the Paper Guide

If you see ink on the back of a printout or if printouts are smeared or scuffed, you can clean the paper

guide roller to remove any excess ink.

1. Make sure there are no errors on the LCD screen.

2. Load plain paper in the product in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7

inches [210 × 297 mm]).

3. Press the home button, if necessary.

4. Select Maintenance.

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You see a screen like this:

5. Scroll down and select Paper Guide Cleaning.

6. Follow the on-screen instructions to clean the paper guide.

7. Repeat these steps as necessary until the paper comes out clean.

Note: If the problem still cannot be cleared after cleaning the paper path, there may be ink residue

on the inside of the printer. Turn off the product, open the scanner unit, and clean the area as shown

using a cotton swab.

257

Caution: Do not touch the white flat cable, translucent film, and ink tubes inside the product. You

may damage the product. Do not use tissue to clean inside the product; the print head nozzles may

get clogged.

Parent topic: Adjusting Print Quality

Related concepts

Print Head Alignment

Print Head Cleaning

Related tasks

Cleaning the Print Head Using a Computer Utility

Checking the Number of Sheets

You can view an option that displays the number of sheets of paper that have fed through the product.

Note: You can also view the number of sheets of paper fed through the product by printing a nozzle

check.

Checking the Sheet Counter - Windows

Checking the Sheet Counter - Mac

Parent topic: Adjusting Print Quality

258

Checking the Sheet Counter - Windows

You can check the number of sheets of paper that have fed through the product by checking the sheet

counter.

1. Access the Windows Desktop and right-click the icon for your product in the right side of the

Windows taskbar, or click the up arrow and right-click .

2. Select Printer Settings.

3. Click the Maintenance tab.

4. Select Printer and Option Information.

You see this window:

5. After checking the number of sheets fed into the printer, click OK to close the window.

Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.

Parent topic: Checking the Number of Sheets

259

Checking the Sheet Counter - Mac

You can check the number of sheets of paper that have fed through the product by checking the sheet

counter.

1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print & Scan, or

Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select

Open Printer Utility.

2. Select Printer and Option Information.

You see this window:

3. After checking the number of sheets fed into the printer, click OK to close the window.

Parent topic: Checking the Number of Sheets

260

Cleaning and Transporting Your Product

See these sections if you need to clean or transport your product.

Cleaning Your Product

Cleaning the Translucent Film

Cleaning the Paper Rollers

Transporting Your Product

Cleaning Your Product

To keep your product working at its best, you should clean it several times a year.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.

Do not use oil or other lubricants inside the product or let water get inside it.

1. Turn off the product.

2. Unplug the power cable.

3. Disconnect any connected cables.

4. Pull out the paper cassette and remove the paper.

5. Remove the paper from the paper tray (rear paper feed), if necessary.

6. Open the document cover.

261

7. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a

little glass cleaner.

Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with

any force.

8. Close the document cover.

9. Open the ADF cover.

262

10. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of

the ADF.

Caution: Do not use a dry cloth to clean the rollers.

11. Open the ADF input tray.

263

12. Clean the area shown here.

13. Close the ADF input tray.

14. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers.

Parent topic: Cleaning and Transporting Your Product

Cleaning the Translucent Film

If the print quality has not improved after aligning the print head and cleaning the paper path, the

translucent film inside the product may be smeared with ink.

264

To clean the printer head path, use the following:

• Several cotton swabs

• ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent

• A small flashlight

Caution: Do not use any other liquid to clean the printer head path or you may damage your product.

1. Turn off the product.

2. Unplug the power cable.

3. Disconnect any connected cables.

4. Open the scanner unit.

265

5. Using the flashlight, check the translucent film shown here for ink smears.

1 Translucent film

2 Print head rail

Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease

on the rail.

266

6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture,

then lightly wipe the ink off the translucent film.

Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage

your product.

7. Use a new, dry cotton swab to dry the translucent film.

8. Repeat steps 6 and 7 as necessary to clean all ink smears.

9. When the translucent film is dry and free of any fibers, close the scanner unit.

10. Reconnect any disconnected cables, plug in the power cord, and turn on the product.

Parent topic: Cleaning and Transporting Your Product

Cleaning the Paper Rollers

If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the

product.

1. Turn off the product.

2. Unplug the power cable.

3. Disconnect any connected cables.

267

4. Make sure the ink tank caps are securely closed.

5. Close the ink tank cover, the scanner unit, and the ADF cover.

6. Slide out the paper cassette and remove the paper.

268

7. Place the product on its side with the ink tank on the bottom.

Warning: Be careful not to trap your fingers under the product.

8. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them

thoroughly.

9. Return the product to its normal position.

Caution: Do not leave the product on its side for an extended period of time.

269

10. Replace the paper, slide in the paper cassette, and connect the power cord and any interface

cables.

Parent topic: Cleaning and Transporting Your Product

Transporting Your Product

If you need to store your product or transport it some distance, prepare it for transportation as described

here.

Caution: During transportation and storage, follow these guidelines:

• When storing or transporting the product, place the product in a plastic bag and fold it closed. Avoid

tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.

• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not

subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle

is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take

measures to prevent ink from leaking when transporting the ink bottles.

• Do not put opened ink bottles in the box with the product.

• Do not carry the product by its control panel; this may damage the product.

270

1. Turn off the product.

2. Remove all the paper from the product.

3. Open the scanner unit and check to see if the print head is in the far right position (the home

position). If not, turn on the product, wait for the print head to move to the far right, then turn the

product off again.

4. Set the transportation lock to the locked position.

271

Caution: Do not touch the white flat cable inside the product; otherwise, you may damage your

product.

5. Secure the print head to the case with tape.

6. Unplug the power cable.

7. Disconnect any connected cables.

8. Open the ink tank unit cover and make sure the ink tank caps are securely closed.

272

9. Close the ink tank cover until it clicks into place.

10. Close the scanner unit.

273

11. Close the ADF document support and the ADF output tray extension. Slide in the output tray, close

the front cover, and lower the control panel.

12. Place the product in a plastic bag.

13. Place the product in its original packaging materials, if possible, or use equivalent cushioning around

the product.

Be sure to remove the tape from the print head before turning on your product. If print quality has

declined when you print again, clean and align the print head.

Parent topic: Cleaning and Transporting Your Product

Related concepts

Print Head Cleaning

Print Head Alignment

274

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates

Product Status Messages

Message Appears Prompting You to Reset Ink Levels

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Faxing Problems

Uninstall Your Product Software

Where to Get Help

Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software.

Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and

select your product.

•Windows: Your printer software automatically checks for updates. You can also manually update the

software by selecting Software Update here:

• Accessing the Windows Desktop and right-clicking the icon for your product in the right side of

the Windows taskbar, or clicking the up arrow and right-clicking .

• On the Maintenance tab in the printer settings window

275

You can also update the software by selecting EPSON Software Updater in the EPSON or Epson

Software program group, accessible by the Start button, or on the Start or Apps screens, depending

on your version of Windows.

•OS X: You can manually update the software by opening the Applications >Epson Software folder

and selecting EPSON Software Updater.

•macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can manually update the software by opening the

App Store, selecting Updates, searching for a software update option for Epson Software, and

selecting Update.

Parent topic: Solving Problems

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You

can also press the help button to see help information and how-to instructions on the screen.

LCD screen message Condition/solution

Printer error. Turn on the

printer again. See your

documentation for details.

A printer error has occurred. Turn the product off and then back on again. If

the error continues, check for a paper jam. If there is no paper jam, contact

Epson for support.

Paper out in XX. Load paper in the cassette or rear paper feed slot.

The printer's borderless

printing ink pad is nearing

the end of its service life. It

is not a user-replaceable

part. Please contact

Epson support.

The ink pad is near the end of its service life and the message will be

displayed until the ink pad is replaced. Contact Epson for support. (To

resume printing, press the start button.)

The printer's borderless

printing ink pad has

reached the end of its

service life. It is not a user-

replaceable part. Please

contact Epson support.

The ink pad is at the end of its service life. Turn off the product and contact

Epson for support.

You can still perform operations that do not use ink, such as scanning.

Paper Setup Auto Display

is set to Off. Some

features may not be

available. For details, see

your documentation.

The Paper Setup Auto Display option is disabled. You must enable

Paper Setup Auto Display to use AirPrint.

276

LCD screen message Condition/solution

No dial tone is detected. Make sure the phone cable is connected correctly and the phone line

works. If you connected the product to a PBX (Private Branch Exchange)

phone line or Terminal Adapter, change the Line Type setting to PBX. If

you still cannot send a fax, turn off the Dial Tone Detection setting.

(Turning off the Dial Tone Detection setting may cause the product to drop

the first digit of a fax number.)

The combination of IP

address and the subnet

mask is invalid. See your

documentation for more

details.

There is a problem with the network connection to your product. Check the

solutions in this guide.

To use cloud services,

update the root certificate

from the Epson Web

Config utility.

Access your product's built-in Web Config utility and update the root

certificate for your product.

Check that the printer

driver is installed on the

computer and that the port

settings for the printer are

correct.

Make sure the printer port is selected correctly on the Port tab of the

Printer Properties screen (Windows) or the System Properties >USB list

(Mac).

Select USBXXX for a USB connection or EpsonNet Print Port for a

network connection.

Check that the printer

driver is installed on the

computer and that the

USB port settings for the

printer are correct.

Recovery Mode

Update Firmware

A firmware update has failed. Connect your product using a USB cable and

try updating the firmware again. If you still receive this error message,

contact Epson for support.

Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.

During the life of your product it may reach a condition where either satisfactory print quality cannot be

maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your

LCD screen, or lights on the control panel will advise you when these parts need replacing. If this

happens during the standard warranty of the product, the exchange of the product or replacement of the

pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced

by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

277

Parent topic: Solving Problems

Related references

Where to Get Help

Related tasks

Connecting a Telephone or Answering Machine

Checking for Software Updates

Related topics

Loading Paper

Solving Paper Problems

Wi-Fi or Wired Networking

Message Appears Prompting You to Reset Ink Levels

If you see a message on the LCD screen prompting you to reset the ink levels, do the following:

1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.

Note: Depending on the operating conditions, you may see the ink reset message even when there is

still ink in the tanks.

2. Select the colors that you refilled on the LCD screen.

3. Follow the instructions on the LCD screen to reset the ink levels.

Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling

the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it

estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may

generate inaccurate messages if the ink tanks are not refilled according to these instructions.

As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below

the lower line. Continued use of the product when the ink level is below the lower line on the tank could

damage the product.

Parent topic: Solving Problems

Running a Product Check

Running a product check helps you determine if your product is operating properly.

1. Disconnect any interface cables connected to your product.

278

2. Load plain paper in the product.

3. Press the home button, if necessary.

4. Select Maintenance.

5. Select Print Head Nozzle Check.

6. Select Print.

The nozzle check pattern is printed.

279

7. Do one of the following, depending on the results of the product check:

• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any

operation problem you may have could be caused by your computer, cable, software, or selected

settings. Check the other solutions in this book or try uninstalling and reinstalling your printer

software.

• If the page prints but the nozzle check pattern has gaps, clean or align the print head.

• If the page does not print, the product may have a problem. Check the other solutions in this

manual. If they do not work, contact Epson.

Parent topic: Solving Problems

Related concepts

Print Head Alignment

Print Head Cleaning

Uninstall Your Product Software

Related references

Where to Get Help

Resetting Control Panel Defaults

If you have a problem with settings on the product control panel, you can reset them to their factory

defaults. You can choose which settings to reset or reset them all.

1. Press the home button, if necessary.

2. Select Settings.

280

3. Select Restore Default Settings.

4. Select one of these options:

•Network Settings: Resets all network settings.

•Copy Settings: Resets all copy settings.

•Scan Settings: Resets all scan settings.

•Fax Settings: Resets all fax settings.

•Clear All Data and Settings: Resets all control panel settings and deletes any stored information.

You see a confirmation screen.

5. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.)

Parent topic: Solving Problems

Solving Setup Problems

Check these sections if you have problems while setting up your product.

Product Does Not Turn On or Off

Noise After Filling the Ink

Software Installation Problems

Parent topic: Solving Problems

281

Product Does Not Turn On or Off

If you cannot turn the product on or off, try these solutions:

• If you cannot turn on your product, make sure the power cord is securely connected and hold down

the power button a little longer.

• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off

your product, unplug the power cord, plug the power cord back in, then turn your product on and off

again using the power button.

Parent topic: Solving Setup Problems

Noise After Filling the Ink

If you hear noises from your product after filling the ink tanks with ink, check these explanations:

• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging

finishes before you turn off the product, or it may charge improperly and use excess ink the next time

you turn it on. Your product is finished charging the print head when the power light stops flashing.

• If the product's print head stops moving or making noise, and the charging process has not finished

after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is

still in progress. If it is still in progress, contact Epson for help.

Parent topic: Solving Setup Problems

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on

the Start Here sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your system administrator.

• If you are printing over a network, make sure your product is set up properly on the network.

Parent topic: Solving Setup Problems

282

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is

not responsible for backing up or recovering data and settings during or after the warranty period. We

recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Product Does Not Appear in Mac Printer Window

Wireless Network Connection is Unstable on a Mac

Wired Network Connection Becomes Unstable

Cannot Print Over a Network

Cannot Scan Over a Network

Parent topic: Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your

product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from

the product control panel within 2 minutes of pressing the WPS button on your router.

• Make sure to place your product within contact range of your router or access point. Avoid placing

your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.

• Verify that your router or access point is operating correctly by connecting to it from your computer or

another device.

• Print a network connection report and check the codes and messages on the report to help determine

the cause of the problem.

283

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• Try restarting your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you

restart your router.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access

point. If access restrictions are set, add your product's MAC address to your router's address list. To

obtain your product's MAC address, print a network status sheet. Then follow the instructions in your

router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that

came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the

maximum number of devices connected to your product (8). Print a network status sheet or access

Web Config on the browser for your device and check the number of connected devices. If 8 devices

are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of

that device. If fewer than 8 devices are connected, check the accuracy of your other network settings,

move your device closer to your product, and try connecting again.

• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on

your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection

settings from your device and enter a new password. See your device documentation for instructions.

• If you connected your product to a Windows computer using Wi-Fi Direct and it automatically selected

Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the

network connection or adapter settings in the Windows Control Panel and set the Internet metric

setting to 100 for your version of the Internet Protocol.

Parent topic: Solving Network Problems

Related concepts

Wi-Fi Direct Mode Setup

284

Related tasks

Printing a Network Status Sheet

Printing a Network Connection Report

Disabling Wi-Fi Features

Related topics

Wi-Fi or Wired Networking

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify the connection using your

product control panel.

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-

ASCII characters.

• Print a network connection report and check the codes and messages on the report to help determine

the cause of the problem.

• Make sure your product is not connected to a guest network.

• If necessary, reinstall your product software and try running EpsonNet Setup again:

1. Reset your product's network settings to their factory defaults.

2. Windows only: Uninstall your product software.

3. Restart your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you

restart your router, so note the next step before restarting it.

4. Download your product software from the Epson website using the instructions on the Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

285

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing detection of your device over the network. See your router or access point documentation

for instructions on disabling the Privacy Separator function.

Parent topic: Solving Network Problems

Related concepts

Uninstall Your Product Software

Related topics

Wi-Fi or Wired Networking

Product Does Not Appear in Mac Printer Window

If your product does not appear in the Mac printer window, try these solutions:

• Turn your product off, wait 30 seconds, then turn it back on again.

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon does not appear

on your product's LCD screen, make sure you select one of the WPS options from the product control

panel within 2 minutes of pressing the WPS button on your router.

• If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear

on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall

your software.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

Parent topic: Solving Network Problems

Related concepts

Uninstall Your Product Software

Wireless Network Connection is Unstable on a Mac

If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network

interference between your product and your Mac.

If you cannot connect to your product over the wireless network or the connection becomes unstable,

move the device connected to your Mac USB 3.0 port further away from your Mac.

Parent topic: Solving Network Problems

286

Wired Network Connection Becomes Unstable

When you connect the product to a wired network using a router or access point that supports IEEE

802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to

connect to the product, and the communication speed may become slow. If you experience any of these

issues, follow the steps below to disable IEEE 802.3az and then connect your product again.

1. Disconnect the Ethernet cables connected to the computer and your product.

2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating

system's Ethernet connection settings).

3. Connect the computer and your product directly with an Ethernet cable.

4. Print a network connection report from your product.

5. On the computer, open a web browser and enter your product's IP address from the network

connection report.

6. Select Advanced Settings >Network Settings >Wired LAN.

7. Select OFF for IEEE 802.3az. and click Next.

8. Click OK and remove the Ethernet cable connecting the computer and your product.

9. If you disabled IEEE 802.3az for your computer's network adapter, enable it.

10. Reconnect the Ethernet cables from the router or access point to your computer and product.

If problems still occur, other devices on the network may be causing them.

Parent topic: Solving Network Problems

Related tasks

Printing a Network Connection Report

Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your product is turned on.

• Make sure you install your product's network software as described in your product documentation.

• Print a network status sheet and verify that the network settings are correct. If the network status is

Disconnected, check any cable connections and turn your product off and then on again.

• Print a network connection report and check the codes and messages on the report to help determine

the cause of the problem.

287

• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your

network does not assign IP addresses using DHCP, set the IP address manually.

• Make sure your computer and product are both using the same wireless network.

• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place

your product closer to your router or access point. Avoid placing your product near a microwave oven,

cordless phone, or large metal object, such as a filing cabinet.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Try restarting your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you

restart your router.

• Check if there are any paused print jobs.

• Make sure your printer is selected as the default printer.

• Check if the selected printer port is correct.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for

instructions on disabling the Privacy Separator function.

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon does not appear

on your product's LCD screen, make sure you select one of the WPS options from the product control

panel within 2 minutes of pressing the WPS button on your router.

• Check your wired LAN router or access point to see if the LED for the port to which your product is

connected is on or flashing. If the link LED is off, try the following:

• Make sure the Ethernet cable is securely connected to your product and to your router, access

point, switch, or hub.

• Try connecting your product to a different port or a different router, access point, switch, or hub.

• Try connecting with a different Ethernet cable.

• Try printing to your product from another computer on the network.

288

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear on the LCD

screen, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic: Solving Network Problems

Related references

Cannot Scan Over a Network

Related tasks

Printing a Network Status Sheet

Related topics

Wi-Fi or Wired Networking

Cannot Scan Over a Network

If you have problems scanning over a network with Epson ScanSmart, try these solutions:

• Make sure the computer and scanner are connected to the same network (or network

segment/VLAN).

• Move the scanner and computer or smart device closer to the router or access point.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the scanning software. Make sure the Event Manager program is not being blocked by your

firewall or security software.

Note: For detailed instructions on scanning with Epson ScanSmart, see the help information in Epson

ScanSmart.

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• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson ScanSmart, exit Epson ScanSmart,

wait a few seconds, and restart it. If Epson ScanSmart cannot restart, turn off your scanner, turn it

back on, and try starting Epson ScanSmart again.

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

• If you see the message "Network product is not available: currently being used by user", there may be

a communication error between the scanner and computer. Restart the scanner.

• If the scanner and computer cannot communicate and are connected to the same network (or network

segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your

router documentation to disable the privacy separator.

Parent topic: Solving Network Problems

Related tasks

Starting a Scan Using the Product Control Panel

Starting a Scan Using Epson ScanSmart

Starting a Scan Using the Epson Scan 2 Icon

Solving Copying Problems

Check these solutions if you have problems copying with your product.

Product Makes Noise, But Nothing Copies

Product Makes Noise When It Sits for a While

Copies Have Incorrect or Faint Colors

Position, Size, or Margins of Copies are Incorrect

Originals Do Not Feed From the Automatic Document Feeder

Parent topic: Solving Problems

Product Makes Noise, But Nothing Copies

If your product makes a noise, but nothing copies, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• If the nozzle check page does not print, but the product's power is on, make sure your product

software is installed correctly.

290

• Make sure your product is level (not tilted).

Parent topic: Solving Copying Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Product Makes Noise When It Sits for a While

Your product is performing routine maintenance. This is normal.

Parent topic: Solving Copying Problems

Copies Have Incorrect or Faint Colors

If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if

necessary.

• Do not press too hard on the original when you copy from the scanner glass.

• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the

cloth, if necessary. Paper towels are not recommended.

Caution: Do not spray glass cleaner directly on the scanner glass.

• Clean the ADF.

• If the colors are smeared, try lowering the copy density setting on the LCD screen.

Parent topic: Solving Copying Problems

Position, Size, or Margins of Copies are Incorrect

If the position, size, or margins of your copies are incorrect, try these solutions:

• When placing originals in the ADF, make sure the edge guides are against the edges of the paper.

• When placing originals on the scanner glass, make sure the original is placed correctly for scanning.

Align the corner of the original with the corner indicated by the symbol on the scanner glass. If

necessary, move the original away from the edges of the scanner glass slightly.

• Clean the scanner glass and ADF.

• Make sure the paper is loaded in the correct direction.

291

• Select the appropriate Original Size in the copy settings on the LCD screen.

Parent topic: Solving Copying Problems

Originals Do Not Feed From the Automatic Document Feeder

If your originals do not feed when placed in the ADF, try these solutions:

• Make sure the ADF icon lights up on the Copy, Fax, or Scan screen on the LCD screen. If not, reload

the originals.

• Make sure the size, weight, and number of your originals are supported by the ADF.

• Make sure the originals are loaded correctly.

• Make sure the document is not curled or creased.

• Try cleaning the inside of the ADF.

• Do not load originals above the arrow mark on the ADF edge guide.

Parent topic: Solving Copying Problems

Solving Paper Problems

Check these sections if you have problems using paper with your product.

Paper Feeding Problems

Paper Jam Problems Inside the Product

Paper Jams in the Automatic Document Feeder

Paper Ejection Problems

Parent topic: Solving Problems

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Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust

the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the

cassette or rear feed slot.

• Place the product on a flat surface and operate it in the recommended environmental conditions.

• Be sure to insert the paper cassette all the way into your product.

• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.

• Do not load more than the recommended number of sheets.

• Make sure your paper meets the specifications for your product.

• If paper jams when you print on both sides of the paper, try loading fewer sheets.

• Make sure the paper size and paper type settings are correct for the paper source.

• Clean the roller inside the printer to remove any dust on the paper path.

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.

• Load paper in the cassette printable side down.

• Follow any special loading instructions that came with the paper.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems Inside the Product

Paper Specifications

Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, follow the steps here or on the LCD

screen to clear the jam.

Take the following precautions when removing jammed paper from the product:

• Remove the jammed paper carefully. Using too much force may damage the product.

• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down,

as ink may spill.

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Warning: Never touch the buttons on the control panel while your hand is inside the product. If the

product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.

1. Cancel the print job, if necessary.

2. Open the paper tray (rear paper feed).

3. Press the buttons to release the rear cover and remove the cover from your product.

294

4. Carefully remove any jammed paper from inside the product.

5. Remove any jammed paper from the rear cover.

6. Press the buttons and reattach the rear cover.

295

7. Open the scanner unit as shown.

Note: Make sure the document cover is closed before opening the scanner unit.

8. Carefully remove any jammed paper from inside the product.

296

Caution: Do not touch the flat white cable or translucent film inside the printer.

9. Close the scanner unit as shown.

Note: You must close the scanner completely before opening it again.

10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam

message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

297

Paper Jams in the Automatic Document Feeder

If you have problems with paper jams in the automatic document feeder (ADF), follow the steps below or

on the LCD screen to clear the jam.

1. Cancel the print job, if necessary.

2. Remove your originals from the ADF.

3. Open the ADF cover.

Caution: Make sure you open the ADF cover before removing any jammed paper. Otherwise the

product may be damaged.

4. Carefully remove any jammed paper.

298

5. Open the ADF input tray.

Caution: Make sure you open the ADF cover before opening the ADF input tray. Otherwise the ADF

may be damaged.

6. Carefully remove any jammed paper from beneath the ADF input tray.

299

7. Close the ADF input tray.

8. Close the ADF cover until it clicks into place.

9. Reload your originals.

Caution: Do not load the ADF beyond its capacity for your paper size. Also make sure your originals

are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the

feeder.

10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam

message, check the other paper jam solutions.

Parent topic: Solving Paper Problems

300

Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:

• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.

Select the correct paper size when you reprint.

• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select

the correct paper type setting when you reprint.

Parent topic: Solving Paper Problems

Related references

Paper Jam Problems Inside the Product

Paper or Media Type Settings - Printing Software

Paper or Media Type Settings - Control Panel

Related topics

Loading Paper

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Note: When printing using AirPrint, the available print settings are different from those covered in this

manual. See the Apple website for details.

Nothing Prints

Product Icon Does Not Appear in Windows Taskbar

Printing is Slow

Parent topic: Solving Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on and connected to your computer.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your product directly to your computer instead of the hub.

301

• If the printer cannot print using a USB connection, disconnect the USB cable from the computer, right-

click on the printer icon displayed on the computer, and select Remove Device. Then connect the

USB cable to the computer and try a test print.

• Make sure the printer status is not offline or pending.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product

software is installed correctly.

• Make sure you set the transportation lock to the unlocked (printing) position.

• Make sure your system meets the requirements for your operating system. If you are printing a high-

resolution image, you may need more than the minimum requirements. Print the image at a lower

resolution or if necessary, increase your system's memory.

• In Windows, make sure your product is selected as the default printer and the printer port setting

matches the printer connection port.

• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

• In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on-

screen instructions to check the connection status:

•Windows 10: Click and select Epson Software >Epson Printer Connection Checker.

•Windows 8.x: Navigate to the Apps screen and select the Epson Printer Connection Checker

icon.

•Windows 7: Click and select All Programs >Epson Software >Epson Printer Connection

Checker.

• On a Mac, make sure the printer is added to the printer list and the printer is not paused.

• Make sure your product is selected as the printer in your printing program.

Parent topic: Solving Problems Printing from a Computer

Related tasks

Running a Product Check

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Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does

not work, try this solution:

1. Do one of the following:

•Windows 10: Click and select (Settings) > Devices >Printers & scanners. Select your

product name and select Manage >Printing preferences.

•Windows 8.x: Navigate to the Apps screen and select Control Panel >Hardware and Sound >

Devices and Printers. Right-click your product name, select Printing Preferences, and select

your product name again if necessary.

•Windows 7: Click and select Devices and Printers. Right-click your product name, select

Printing Preferences, and select your product name again if necessary.

2. Click the Maintenance tab.

3. Click the Extended Settings button.

4. Select Enable EPSON Status Monitor 3 and click OK.

5. Click the Monitoring Preferences button.

6. Click the checkbox for the option that adds the shortcut icon to the taskbar.

7. Click OK to close the open program windows.

Parent topic: Solving Problems Printing from a Computer

Printing is Slow

If printing becomes slow, try these solutions:

• Make sure your system meets the requirements for your operating system. If you are printing a high-

resolution image, you may need more than the minimum requirements. If necessary, increase your

system's memory.

• If you are using Windows 7, close the Devices and Printers window before you print.

• On a Mac, make sure you download and install the Epson printer driver.

• Make sure Quiet Mode is turned off.

• Clear space on your hard drive or run a defragmentation utility to free up existing space.

• Close any programs you are not using when you print.

• If your product is connected to a USB hub, connect it directly to your computer instead.

303

• If printing becomes slower after printing continuously for a long time, the product may have

automatically slowed down to protect the print mechanism from overheating or becoming damaged.

Let the product rest with the power on for 30 minutes, then try printing again.

• If you are printing over a wireless network, factors such as interference, network traffic, or weak signal

strength may affect your printing speed.

Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

For the fastest printing, select the following settings in your product software:

• Make sure the paper type setting matches the type of paper you loaded.

• Turn on any high speed settings in your product software.

• Select a lower print quality setting.

• Make sure the ink drying time has not been increased for double-sided printing.

•Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,

and select the following settings:

•Always Spool RAW Datatype

•Page Rendering Mode

•Print as Bitmap

•Windows: Select Printing preferences, click the More Options tab, and make sure the

Bidirectional printing setting is enabled.

•Mac: Select System Preferences, select Printers & Scanners, and select your product. Select

Options & Supplies, select Options (or Driver), and enable the Bidirectional printing setting.

If printing is still slow and you are using Windows 7 or Windows Vista, try the following:

1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:

ProgramData > EPSON > PRINTER.

Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and

search options. In the window that appears, click the View tab, select Show hidden files, folders,

and drives in the Advanced settings list, and click OK.

304

2. Right-click the EPAUDF01.AUD file and select Delete.

3. Restart your computer and try printing again.

Parent topic: Solving Problems Printing from a Computer

Related references

Paper or Media Type Settings - Printing Software

Windows System Requirements

Mac System Requirements

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Printing Preferences - Mac

Selecting Extended Settings - Windows

Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.

Note: When printing using AirPrint, the available print settings are different from those covered in this

manual. See the Apple website for details.

Inverted Image

Too Many Copies Print

Blank Pages Print

Incorrect Margins on Printout

Border Appears on Borderless Prints

Incorrect Characters Print

Incorrect Image Size or Position

Slanted Printout

Parent topic: Solving Problems

Inverted Image

If your printed image is inverted unexpectedly, try these solutions:

• Turn off any mirror or inversion settings in your printing application.

305

• Turn off the Mirror Image,Flip horizontally, or Reverse page orientation settings in your printer

software. (This option has different names, depending on your operating system version.)

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Mac

Selecting Additional Layout and Print Options - Windows

Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple

copies.

Parent topic: Solving Page Layout and Content Problems

Blank Pages Print

If blank pages print unexpectedly, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.

• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip

Blank Page setting in your printer software, if available.

• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if

necessary.

• Make sure your product is selected as the printer in your printing program.

• You may need to refill the ink. Visually check the ink levels.

Parent topic: Solving Page Layout and Content Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Related references

Paper or Media Type Settings - Printing Software

Paper or Media Type Settings - Control Panel

Related topics

Loading Paper

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Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:

• Make sure you selected the correct paper size settings in your printing program and printer software.

• Make sure you selected the correct margins for your paper size in your printing program.

• Make sure your paper is positioned correctly for feeding into the product.

• When placing originals on the scanner glass, align the corner of the original with the corner indicated

by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner.

• Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area

may extend to include the dust or stains.

• Load paper in the correct direction and slide the edge guides against the edges of the paper.

• Select the appropriate original size in the copy settings.

You can use the preview option in your printer software to check your margins before you print.

Parent topic: Solving Page Layout and Content Problems

Related references

Copying Options

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Related topics

Placing Originals on the Product

Loading Paper

Border Appears on Borderless Prints

If you see a border on borderless prints, try these solutions:

• Make sure you are printing on a compatible borderless paper type and size.

Note: For custom paper sizes, make sure you select a supported borderless page width.

•Windows: Make sure you selected the Borderless setting in your printer software.

307

•Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in

your printer software.

• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless

prints.

• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement

may not be enough to cover the paper.

• Access the Extended Settings (Windows) or Printing Preferences (Mac) and select Remove White

Borders.

Parent topic: Solving Page Layout and Content Problems

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:

• Make sure any cables are securely connected at both ends.

• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

• If your product is connected to a USB hub, connect it directly to your computer instead.

• If incorrect characters still appear in your prints, try connecting your product using a different cable.

• If your computer entered sleep mode the last time you printed, the next print job after your computer

exits sleep mode may contain garbled characters. Print your document again.

• Make sure you are using the printer software for this product. Check the product name at the top of the

driver window.

Parent topic: Solving Page Layout and Content Problems

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:

• Make sure you selected the correct paper size and layout settings in your printing program and printer

software.

• Make sure you selected the correct paper size on the control panel.

308

• Make sure your paper is positioned correctly for feeding into the printer.

• Slide the edge guides against the edges of the paper.

• Clean the scanner glass and document cover.

• If the edges of a copy are cropped, slightly move the original away from the edges of the scanner

glass.

• Make sure you selected the correct margins for your paper size in your printing program.

• Be sure to select the appropriate original size setting for your original in the copy settings.

You can use the preview option in your printer software to check your margins before you print.

Parent topic: Solving Page Layout and Content Problems

Related references

Copying Options

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Selecting Page Setup Settings - Mac

Related topics

Loading Paper

Slanted Printout

If your printouts are slanted, try these solutions:

• Make sure the paper is loaded in the correct direction.

• Do not load more than the recommended number of sheets.

• Slide the edge guide against the edge of the paper.

• Make sure the paper type setting matches the type of paper you loaded.

• Select a higher print quality setting in your printer software.

• Turn off any high speed settings in your product software.

• Align the print head.

• Adjust the print quality.

• Make sure the product is not printing while tilted or at an angle.

Parent topic: Solving Page Layout and Content Problems

309

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Related topics

Loading Paper

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your

computer screen.

Note: When printing using AirPrint, the available print settings are different from those covered in this

manual. See the Apple website for details.

White or Dark Lines in Printout

Blurry or Smeared Printout

Faint Printout or Printout Has Gaps

Grainy Printout

Incorrect Colors

Parent topic: Solving Problems

Related topics

Solving Scanned Image Quality Problems

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• Make sure the paper type setting matches the type of paper you loaded.

• Make sure you loaded the printable side of the paper correctly for your product.

• Turn off any high speed settings in your product software.

• Align the print head. If print quality does not improve after aligning the print head, disable the

bidirectional (high speed) setting.

• Adjust the print quality in the product software.

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• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the

correct direction and slide the edge guides to the edges of the paper.

• If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and

aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance

menu.

• If you continue to see horizontal bands or streaks in your printouts after cleaning the print head and

adjusting the print quality, make print quality adjustments for each paper type.

• If you are copying from the ADF, copy from the scanner glass instead or use a higher quality setting.

• When vertical banding appears or the paper is smeared, clean the paper path.

• You may need to refill the ink. Visually check the ink levels.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Alignment

Print Head Cleaning

Print Head Nozzle Check

Power Cleaning

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Selecting Printing Preferences - Mac

Selecting Additional Layout and Print Options - Windows

Refilling the Ink Tanks

Related topics

Loading Paper

Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:

• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.

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• Use a support sheet with special paper, or load special paper one sheet at a time.

• Place a piece of black paper on the back of the original and copy it again.

• Make sure your paper meets the specifications for your product.

• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

• Make sure the paper type setting in your product software matches the type of paper you loaded.

• If you are printing on letterhead paper, make sure the paper size setting matches the size of paper you

loaded. If you select a paper size that is too large for the paper you loaded, the product may print

beyond the edges of the paper and cause ink to smear.

• Make sure you loaded the printable side of the paper correctly for your product.

• If you are printing on thick paper or envelopes, make sure you select the appropriate settings.

• When manually printing 2-sided, make sure the ink is completely dry before loading the paper.

• Remove each sheet from the output tray as it is printed.

• Avoid handling printouts on glossy paper right after printing to allow the ink to set.

• Dry printouts completely before filing or displaying them. When drying printouts, avoid direct sunlight,

do not use a dryer, and do not touch the printed side of the paper.

• Do not stack printouts immediately after printing.

• Turn off any high speed settings in your product software.

• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily

saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.

Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density

and/or ink drying time settings.

• Lower the copy density setting on the product control panel.

• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• Align the print head.

• Adjust the print quality in the product software.

• Clean the paper path.

• Do not press too hard on the original or the document cover when you are scanning originals on the

scanner glass.

• Clean the scanner glass.

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• Clean the ADF.

• Use the ink before the date printed on the package.

• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to

the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has

improved.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that

extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Print Head Alignment

Related references

Paper Specifications

Compatible Epson Papers

Related tasks

Aligning the Print Head Using the Product Control Panel

Selecting Printing Preferences - Mac

Selecting Additional Layout and Print Options - Windows

Selecting Extended Settings - Windows

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Cleaning the Paper Guide

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

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• The ink levels may be low. Visually check the ink levels.

• Make sure the paper type setting matches the type of paper you loaded.

• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.

• Align the print head.

• Adjust the print quality in the product software.

• Clean the paper path.

• Clean the paper rollers.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Print Head Alignment

Related references

Paper or Media Type Settings - Control Panel

Related tasks

Cleaning the Paper Guide

Refilling the Ink Tanks

Related topics

Loading Paper

Grainy Printout

If your printouts are grainy, try these solutions:

• Make sure you loaded the printable side of the paper correctly for your product.

• Select a higher print quality setting and turn off any high speed settings in your product software.

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

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• Align the print head.

• Adjust the print quality in the product software.

• You may need to increase the image resolution or print a smaller size; see your software

documentation.

Note: Images from the Internet may be low resolution and not result in a high quality printout.

• If you enlarged the image size in an image-editing program, you need to increase the image resolution

setting to retain a high image quality. Increase the image resolution by the same amount you increase

the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the

image size for printing, change the resolution setting to 600 dpi.

Note: Higher resolution settings result in larger file sizes, which take longer to process and print.

Consider the limitations of your computer system when selecting a resolution, and select the lowest

possible resolution that produces acceptable quality to keep file sizes manageable.

Parent topic: Solving Print Quality Problems

Related concepts

Print Head Nozzle Check

Print Head Cleaning

Print Head Alignment

Related tasks

Selecting Printing Preferences - Mac

Selecting Additional Layout and Print Options - Windows

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac

Incorrect Colors

If your printouts have incorrect colors, try these solutions:

• Make sure the paper type setting matches the paper you loaded.

• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.

• If you selected Standard-Vivid (Windows) or Normal-Vivid (Mac) as the quality setting in the printer

software, try selecting Standard (Windows) or Normal (Mac) instead.

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• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.

• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to

the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has

improved.

• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors

may look different than you expect. To speed up drying time, do not stack your printouts on top of each

other.

• Your printed colors can never exactly match your on-screen colors. However, you can use a color

management system to get as close as possible. Try using the color management options in your

printer software.

• Try turning off the PhotoEnhance setting in Windows.

• For best results, use genuine Epson paper.

• If you have not used the product for a long time, run the Power Cleaning utility.

Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality

by cleaning the print head.

Parent topic: Solving Print Quality Problems

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.

Scanning Software Does Not Operate Correctly

Cannot Start Epson Scan 2

Scanning Speed is Slow

Cannot Save a Scan to a Shared Folder Over a Network

Parent topic: Solving Problems

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Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control

panel.

• If you are scanning with the ADF, make sure the ADF and document covers are closed.

• Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning

stops if the total data size reaches the limit.

Parent topic: Solving Scanning Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

Mac System Requirements

Cannot Start Epson Scan 2

If you cannot start Epson Scan 2, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• If your product is connected to a USB hub, connect it directly to your computer instead.

• If you scan at a high resolution over a network, a communication error may occur. Lower the

resolution.

• If you are scanning with the ADF, check that the document cover and ADF cover are closed.

• Make sure Epson Scan 2 is selected as your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan 2.

• Check the connection setting and test the connection using Epson Scan 2 Utility:

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Windows 10: Click and select EPSON >Epson Scan 2 Utility. Make sure the correct product is

selected. If necessary, select the Other tab and click Reset.

Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct

product is selected. If necessary, select the Other tab and click Reset.

Windows (other versions): Click or Start >All Programs or Programs >EPSON >Epson Scan

2>Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other

tab and click Reset.

Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make

sure the correct product is selected. If necessary, select the Other tab and click Reset.

• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both

versions and install one version.

• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

Parent topic: Solving Scanning Problems

Related topics

Starting a Scan

Scanning Speed is Slow

If scanning speed is slow, try these solutions:

• Lower the scan resolution in the Epson Scan 2 settings. Select a lower resolution, and try scanning

again.

• In the Epson Scan 2 window, click the icon. On the Scan tab, make sure Quiet Mode is disabled.

Note: Quiet Mode is not available on all products.

Parent topic: Solving Scanning Problems

Cannot Save a Scan to a Shared Folder Over a Network

If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long

time, try these solutions:

• If you cannot scan to a shared folder over the network, make sure you did the following:

• Created a shared folder on your computer (Windows).

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• If you registered the shared folder path to your product's control panel contact list or entered the

path manually to scan, make sure you used the correct path.

• Make sure the network folder does not already contain a file of the same name. If so, rename the file

and try again.

• If you still cannot scan to the shared folder, your network type may be set to Public. You cannot scan

to a shared folder when using a public network. Follow the steps here to check and change your

network type, if necessary. Be sure to log into your Windows computer as an administrator.

Note: The name of available network types varies in the different Windows versions. For details on

selecting Windows network sharing settings, see Windows help.

Windows 10:

1. Click and select Settings.

2. Select Network & Internet.

3. Click your network type: Ethernet or Wi-Fi.

4. Click your network name.

5. Make sure the Make this PC discoverable setting is set to On. Select this setting when connected

to a private network so you can save a scan to a shared folder. If you select Off, you cannot save

your scan to a shared folder on a private network.

Windows 8.1:

1. At the Start screen, type PC Settings to automatically search the system.

2. Click Network in the PC Settings window.

3. Click your network name.

4. Make sure Find devices and content is set to On. Select this setting when connected to a private

network so you can save a scan to a shared folder. If you select Off, you cannot save your scan to

a shared folder on a private network.

Windows 8.0:

1. At the Start screen, type Settings to automatically search the system.

2. Select Settings when it appears and type Network into the search field.

3. Right-click your network name in the window that appears and click Turn sharing on or off.

4. When you see this message, select Yes:

Do you want to turn on sharing between the PCs and connect to devices on this network?

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Select this setting when connected to a private network so you can save a scan to a shared folder.

If you select No, you cannot save your scan to a shared folder on a private network.

Windows 7:

1. Click or press the Windows key on your keyboard.

2. Type Network and Sharing Center into the search field.

3. Under View your active networks, make sure Home network or Work network is selected when

connected to a private network so you can save a scan to a shared folder. (If you need to change

the network type, click the network type name.) If you select Public network, you cannot save a

scan to a shared folder.

• If saving your scan to a shared folder takes a very long time, make sure the DNS setting and the DNS

domain name are correct. Contact your network administrator for instructions.

Parent topic: Solving Scanning Problems

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.

Image Consists of a Few Dots Only

Line of Dots Appears in All Scanned Images

Straight Lines in an Image Appear Crooked

Scanned Image Quality Problems

Image Colors are Patchy at the Edges

Ripple Patterns Appear in an Image

Scanned Image Edges are Cropped

Parent topic: Solving Problems

Image Consists of a Few Dots Only

If your scanned image consists only of a few dots, try these solutions:

• Make sure you placed your original for scanning facing the correct way.

• If the Image Type setting is Black & White, adjust the Threshold and scan again. (The Image

Option must be set to None or Color Enhance.)

• Remove any lint or dirt from your original.

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• Do not press on the original or the document cover with too much force.

Parent topic: Solving Scanned Image Quality Problems

Line of Dots Appears in All Scanned Images

If a line of dots appears in all your scanned images, try these solutions:

• Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the

cloth, if necessary. Paper towels are not recommended.

Caution: Do not spray glass cleaner directly on the scanner glass.

• Make sure any interface cables are securely connected at both ends.

If you are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You

can also try cleaning the ADF and scanning again.

Parent topic: Solving Scanned Image Quality Problems

Straight Lines in an Image Appear Crooked

If straight lines in an original appear crooked in a scanned image, make sure to place your original

straight when you scan it.

Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the

cloth, if necessary. Paper towels are not recommended.

If you are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You

can also try cleaning the ADF and scanning again.

Parent topic: Solving Scanned Image Quality Problems

Related topics

Placing Originals on the Product

Scanned Image Quality Problems

If you encounter quality problems with your scanned image, try these solutions:

Image is Distorted or Blurry

• Make sure your original is not wrinkled or warped. This may prevent the original from laying flat on the

scanner glass.

• Do not move your original or your product during scanning.

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• Your product will not operate properly while tilted at an angle. Place your product on a flat, stable

surface that extends beyond its base in all directions.

• Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:

• Make sure you select the correct Image Type for your original.

• Increase the Resolution setting.

• If the Image Type setting is Black & White, adjust the Threshold setting. (The Image Option must

be set to None or Color Enhance.)

• If the Image Type setting is Color or Grayscale, select the Unsharp Mask setting.

• If the Image Type setting is Black & White, select Text Enhancement. If the Image Type setting is

Color or Grayscale, change the Text Enhancement setting to High.

Image is Too Dark

• Make sure you select the correct Image Type for your original.

• If the Image Type is set to Color or Grayscale, adjust the Brightness setting.

• Check the brightness and contrast settings of your computer monitor.

Back of Original Image Appears in Scanned Image

• Place a piece of black paper on the back of the original and scan it again.

• Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again:

• Make sure you select the correct Image Type for your original.

• Select the Advanced Settings tab and adjust the Brightness setting.

• If the Image Type is set to Black & White, select Text Enhancement. If the Image Type is set to

Color or Grayscale, change the Text Enhancement setting to High.

Note: The Text Enhancement and Remove Background settings depend on the selected Image

Type.

Scanned Image Colors Do Not Match Original Colors

Printed colors can never exactly match the colors on your computer monitor because printers and

monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use

CMYK (cyan, magenta, yellow, and black).

Check the color matching and color management capabilities of your computer, display adapter, and the

software you are using to see if they are affecting the palette of colors you see on your screen.

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To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if

available) and try scanning again:

• Make sure you select the correct Image Type for your original.

• If the Image Type setting is Auto,Color or Grayscale, adjust the Contrast setting.

• If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Main Settings Tab

Additional Scanning Settings - Advanced Settings Tab

Image Colors are Patchy at the Edges

If you are scanning a thick or warped original, cover its edges with paper to block external light as you

scan it.

Parent topic: Solving Scanned Image Quality Problems

Ripple Patterns Appear in an Image

You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused

by interference from differing pitches in the scanner's screen and your original's halftone screen. To

reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:

• Select the Descreening setting on the Advanced Settings tab.

• Select a lower Resolution setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

Additional Scanning Settings - Main Settings Tab

Additional Scanning Settings - Advanced Settings Tab

Scanned Image Edges are Cropped

If the edges of a scanned image are cropped, make sure your original is placed correctly for scanning. If

necessary, move your original away from the edges of the scanner glass slightly.

In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None.

Parent topic: Solving Scanned Image Quality Problems

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Related topics

Placing Originals on the Product

Solving Faxing Problems

Check these solutions if you have problems faxing with your product.

Cannot Send or Receive Faxes

Cannot Receive Faxes with a Telephone Connected to Your Product

Fax Memory Full Error Appears

Fax Quality is Poor

Sent Fax is Received in an Incorrect Size

Received Fax is Not Printed

Parent topic: Solving Problems

Related tasks

Setting Up the Fax Utility - Windows

Setting Up Fax Features Using the Fax Utility - Mac

Checking Fax Status

Printing Fax Reports

Selecting the Date and Time

Related topics

Setting Up Fax Features

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• If an error code is displayed on the control panel, try the solutions suggested in the error code list.

• Use Check Fax Connection on the control panel (Settings >General Settings >Fax Settings >

Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in

the report.

• If you are faxing from a computer, use the Epson FAX Utility to send your fax.

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,

your faxes might be rejected by the recipient's fax machine.

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• If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can

receive faxes automatically.

• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the

product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop

the first digit of a fax number.)

• Check the Line Type setting and set it to PBX. If your phone system requires an external access code

to reach an outside line, register the code to the product and add a # (hash) to the beginning of the

phone number when dialing.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and

send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.

• If your telephone line has static, turn off your product's error correction mode fax communication

setting and try faxing again.

• Make sure you installed the FAX driver for your product and that it is not paused.

• Try lowering your product's fax speed setting.

• If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control

panel.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

• If the recipient fax machine does not answer your call within 50 seconds after the product has finished

dialing, add pauses after the fax number to send the fax.

• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot

receive faxes.

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• When sending faxes using the subaddress feature, ask the recipient if their fax machine can receive

faxes using this feature. Check that the subaddress and password are correct, and that they match

with the recipient subaddress and password. Check this when receiving faxes as well.

• Check if the sender's fax number is registered to the Rejection Number List

• If you enabled Rejection Fax options, check if the sender is blocked, did not set up header

information, or is not registered in your contacts list, as necessary.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

• If you have not connected a telephone to the printer, set the Receive Mode setting to Auto on the

control panel.

• If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the

paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes

as the Auto Select Settings option.

• If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax

product in your operating system:

Windows: Make sure the product appears in Devices and Printers,Printer, or Printers and Other

Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility.

Mac: Select System Preferences >Printers & Scanners (or Print & Scan or Print & Fax) and make

sure your product appears. If your product does not appear, click +and add your product. If the

product does appear, double-click it and make sure it is not paused.

Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic: Solving Faxing Problems

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

• Make sure your telephone is connected to your product's EXT port.

• Make sure the Receive Mode is set to Manual.

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Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a

connection has been made before you hang up.

Parent topic: Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Receiving Faxes Manually

Fax Memory Full Error Appears

If you see an error message telling you that the product's fax memory is full, try these solutions:

• If you set the product to save received faxes in the product's memory or inbox, delete any faxes you

have already read.

Note: Your product can store up to 100 faxes before its inbox is full.

• If you set the product to save received faxes on a computer, turn on the selected computer. Once the

faxes are saved on the computer, they are deleted from the product's memory.

• If you set the product to save received faxes on a memory device, connect the selected memory

device containing the save fax folder to the product. Once the faxes are saved on the memory device,

they are deleted from the product's memory.

Note: Make sure the memory device has enough available memory and is not write protected.

• If the memory is full, try the following:

• Send a monochrome fax using the direct sending feature

• Send your faxes by dialing from a connected external phone

• Send your faxes in smaller batches

• If the product cannot print a received fax due to a product error, such as a paper jam, the memory full

error may appear. Clear any product errors, then ask the sender to resend the fax.

Parent topic: Solving Faxing Problems

Related tasks

Setting Up the Fax Utility - Windows

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Fax Quality is Poor

If you receive a poor quality fax, try these solutions:

• Try enabling the error correction mode (ECM) setting.

• Contact the fax sender and ask them to send the fax in a higher resolution.

• Try reprinting the received fax.

If the sent fax quality is poor, try these solutions:

• Clean the scanner glass.

• Clean the ADF.

• Try changing the resolution or density setting on the control panel.

• Try changing the original type setting on the control panel.

• If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send

feature.

Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the

product may automatically lower the resolution.

• Try enabling the error correction mode (ECM) setting.

Parent topic: Solving Faxing Problems

Related references

Basic Settings - Fax

Fax Sending Options

Related tasks

Cleaning Your Product

Sent Fax is Received in an Incorrect Size

If your recipient receives a fax in an incorrect size, try these solutions:

• If you are trying to fax an A3-size document, make sure the recipient's fax machine supports the paper

size. If the message OK (Reduced Size) appears in the fax transmission report, the recipient's fax

machine does not support A3-size documents.

• If you are sending a fax using the scanner glass, make sure your original is placed correctly and that

the correct paper size is selected on the control panel.

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• Clean the scanner glass and document cover.

Parent topic: Solving Faxing Problems

Related tasks

Cleaning Your Product

Related topics

Placing Originals on the Product

Received Fax is Not Printed

If a received fax is not printed, try these solutions:

• Make sure the product is free of errors. The product cannot print received faxes if an error has

occurred with the product, such as a paper jam.

• If the product has been set to save received faxes in the product's memory or inbox, received faxes

are not automatically printed. Check the Receive Settings options on the product control panel and

change them, if necessary.

Parent topic: Solving Faxing Problems

Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for

your operating system.

Uninstalling Product Software - Windows

Uninstalling Product Software - Mac

Parent topic: Solving Problems

Uninstalling Product Software - Windows

You can uninstall and then re-install your product software to solve certain problems.

1. Turn off the product.

2. Close any open programs or applications.

3. Disconnect any interface cables.

4. Do one of the following:

•Windows 10: Click and select (Settings) > Apps or System >Apps & features. Then

select the program you want to uninstall and select Uninstall.

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•Windows 8.x: Navigate to the Apps screen and select Control Panel >Programs >Programs

and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.

Note: If you see a User Account Control window, click Yes or Continue.

Select your product again, if necessary, then select OK, and click Yes to confirm the

uninstallation.

•Windows (other versions): Click or Start, and select All Programs or Programs. Select

EPSON, select your product, then click EPSON Printer Software Uninstall.

Note: If you see a User Account Control window, click Yes or Continue.

In the next window, select your product and click OK. Then follow any on-screen instructions.

5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:

•Windows 10/8.x: Select Epson Event Manager and click Uninstall.

•Windows 7/Windows Vista: Open the Windows Control Panel utility. Select Programs and

Features. (In Classic view, select Programs and click Uninstall a program.) Select Epson

Event Manager and click Uninstall/Change.

6. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions:

•Windows 10: Select Epson Scan and click Uninstall.

•Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change.

•Windows XP: Select Epson Scan 2 and click Change/Remove.

7. Do one of the following to uninstall Epson ScanSmart, then follow any on-screen instructions:

•Windows 10: Select Epson ScanSmart and click Uninstall.

•Windows 8.x/Windows 7/Windows Vista: Select Epson ScanSmart and click

Uninstall/Change.

8. Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

Parent topic: Uninstall Your Product Software

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Uninstalling Product Software - Mac

In most cases, you do not need to uninstall your product software before re-installing it. However, you

can download the Uninstaller utility from the Epson support website to uninstall your product software as

described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or

epson.com.jm/support (Caribbean) and select your product.

2. Click Downloads.

3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.

4. Run the file you downloaded.

5. Double-click the Uninstaller icon.

6. In the Epson Uninstaller screen, select the checkbox for each software program you want to

uninstall.

7. Click Uninstall.

8. Follow the on-screen instructions to uninstall the software.

9. Reinstall your product software.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax,Print & Scan,

or Printers & Scanners window, select your product name and click the –(remove) icon to remove it.

Parent topic: Uninstall Your Product Software

Where to Get Help

If you need to contact Epson for technical support services, use the following support options.

Internet Support

Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or

epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can

download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your

questions.

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Speak to a Support Representative

Before you call Epson for support, please have the following information ready:

• Product name

• Product serial number (located on a label on the product)

• Proof of purchase (such as a store receipt) and date of purchase

• Computer configuration

• Description of the problem

Then call:

• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific

Time, Saturday

• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,

Pacific Time, Saturday

Days and hours of support are subject to change without notice. Toll or long distance charges may

apply.

Purchase Supplies and Accessories

You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales),

or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller.

To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

Parent topic: Solving Problems

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Technical Specifications

These sections list the technical specifications for your product.

Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this

site (Canada) for information on how to return your Epson products for proper disposal.

Windows System Requirements

Mac System Requirements

Paper Specifications

Printable Area Specifications

Automatic Document Feeder (ADF) Specifications

Scanning Specifications

Fax Specifications

Ink Specifications

Dimension Specifications

Electrical Specifications

Environmental Specifications

Interface Specifications

Network Interface Specifications

Safety and Approvals Specifications

Windows System Requirements

To use your product and its software, your computer should use one of these Microsoft operating

systems:

• Windows 10

• Windows 8.x

• Windows 7

• Windows Vista

• Windows XP Professional x64 Edition

• Windows Server 2019

• Windows Server 2016

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• Windows Server 2012 R2

• Windows Server 2012

• Windows Server 2008 R2

• Windows Server 2008

• Windows Server 2003 R2

• Windows Server 2003

Note: For the latest product software available for your operating system, visit the Epson support site at

epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select

your product, and select Downloads.

Parent topic: Technical Specifications

Mac System Requirements

To use your product and its software, your Mac should use one of these operating systems:

• macOS 10.15.x

• macOS 10.14.x

• macOS 10.13.x

• macOS 10.12.x

• OS X 10.11.x

• OS X 10.10.x

• OS X 10.9.x

• OS X 10.8.x

• OS X 10.7.x

• OS X 10.6.8

Note: For the latest product software available for your operating system, visit the Epson support site at

epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select

your product, and select Downloads.

Parent topic: Technical Specifications

334

Paper Specifications

Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at

any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a

sample of paper stock before purchasing large quantities or printing large jobs.

Single-sheets

Size A3 (11.7 × 16.5 inches [297 × 420 mm])

A3+ (13 × 19 inches [329 × 483 mm])

A4 (8.3 × 11.7 inches [210 × 297 mm])

A5 (5.8 × 8.2 inches [148 × 210 mm])

A6 (4.1 × 5.8 inches [105 × 148 mm])

B4 (13.9 × 9.84 inches [353 × 250 mm])

B5 (7.2 × 10.1 inches [182 × 257 mm])

B6 (5 × 7.2 inches [128 × 182 mm])

Letter (8.5 × 11 inches [216 × 279 mm])

Legal (8.5 × 14 inches [216 × 356 mm])

8.5 × 13 inches (216 × 330 mm)

8 × 10 inches (203 × 254 mm)

5 × 7 inches (127 × 178 mm)

5 × 8 inches (127 × 203 mm)

4 × 6 inches (102 × 152 mm)

3.5 × 5 inches (89 × 127 mm)

Half Letter (5.5 × 8.5 inches [140 × 216 mm])

Executive (7.25 × 10.5 inches [184 × 267 mm])

16:9 wide (4 × 7.1 inches [102 × 181 mm])

Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])

Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])

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Paper types Plain paper

Note: Your product also supports compatible papers distributed by

Epson. See the link at the end of this topic for a list of compatible

Epson papers.

Weight Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2)

Envelopes

Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])

Paper types Plain bond paper

Weight 20 lb (75 g/m2) to 24 lb (90 g/m2)

Parent topic: Technical Specifications

Related references

Compatible Epson Papers

Printable Area Specifications

Note: When printing borderless, quality may decline in the expanded printable area.

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Single sheets - borders

1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum

2 Reduced print quality area/top: 1.61 inches (41 mm) minimum

3 Reduced print quality area/bottom: 1.46 inches (37 mm) minimum

Borderless

1 Reduced print quality area/top: 1.73 inches (44 mm)

2 Reduced print quality area/bottom: 1.57 inches (40 mm)

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Envelopes

1 Right/left margins: 0.12 inch (3 mm) minimum

2 Top/bottom margins: 0.12 inch (3 mm) minimum

3 Reduced print quality area/right: 0.71 inch (18 mm) minimum

4 Reduced print quality area/left: 1.61 inches (41 mm) minimum

Parent topic: Technical Specifications

Automatic Document Feeder (ADF) Specifications

Paper size US letter, legal, A4, or 8.5 × 13 inch (216 × 330 mm) size

Paper type Plain paper

Paper weight 17 lb (64 g/m2) to 25 lb (95 g/m2)

Sheet feeding capacity Total thickness: 0.15 inch (3.85 mm)

Approximately 35 sheets (US letter or A4) or 10 sheets (legal or 8.5

× 13 inch [216 × 330 mm])

Parent topic: Technical Specifications

Scanning Specifications

Scanner type Flatbed

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Photoelectric device CIS

Effective pixels 10200 × 16800 pixels at 1200 dpi

Document size Maximum: 8.5 × 14 inches (216 × 356 mm)

Scanning resolution 1200 dpi (main scan)

2400 dpi (sub scan)

Output resolution 50 to 9600 in 1 dpi increments

Image data Color:

48 bits per pixel internal (16 bits per pixel per color internal)

24 bits per pixel external (8 bits per pixel per color external)

Grayscale:

16 bits per pixel internal

8 bits per pixel external

Black and white:

16 bits per pixel internal

1 bit per pixel external

Light source LED

Parent topic: Technical Specifications

Fax Specifications

Fax type Walk-up black-and-white and color fax capability (ITU-T Super

Group 3); black-and-white only for receiving faxes

Supported lines Standard analog telephone lines and PBX (Private Branch

Exchange) telephone systems

Speed Up to 33.6 kbps

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Resolution Monochrome:

Standard: 203 pixels per inch × 98 lines per inch (8 pixels per mm ×

3.85 lines per mm)

Fine: 203 pixels per inch × 196 lines per inch (8 pixels per mm × 7.7

lines per mm)

Photo: 203 pixels per inch × 196 lines per inch (8 pixels per mm ×

7.7 lines per mm)

Color:

200 × 200 dpi

Page memory Up to 100 (ITU-T No. 1 chart in monochrome draft mode)

Redial 2 times (with 1 minute interval); specifications may differ by country

or region

Interface RJ-11 Phone Line

RJ-11 Telephone set connection

Parent topic: Technical Specifications

Ink Specifications

Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not

designed for your printer.

The included ink bottle must be used for printer setup and is not for resale. The printer ships with a full

ink bottle and part of the ink from the bottle is used to charge the print head. Yields vary considerably

based on images printed, print settings, paper type, frequency of use and temperature.

Check the ink level in your product frequently, and refill the ink tank if necessary.

Color Black, Cyan, Magenta, Yellow

Ink bottle life Epson recommends using an ink bottle before the date printed on

the package

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Temperature Storage: –4 to 104 °F (–20 to 40 °C)

1 month at 104 °F (40 °C)

Ink freezes at 5 °F (–15 °C)

Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C)

Parent topic: Technical Specifications

Related references

Ink Bottle and Maintenance Box Part Numbers

Dimension Specifications

Height Stored: 9.6 inches (245 mm)

Printing: 14.3 inches (363 mm)

Width Stored: 19.6 inches (498 mm)

Printing: 19.6 inches (498 mm)

Depth Stored: 14.1 inches (358 mm)

Printing: 29.6 inches (752 mm)

Weight

(without ink and power cord)

Approximately 21.4 lb (9.7 kg)

Parent topic: Technical Specifications

Electrical Specifications

Power supply rating 100 to 240 V

Rated frequency range 50/60 Hz

Rated current 0.4 to 0.2 A

Power consumption

(with USB connection)

Standalone copying: Approximately 12.0 W (ISO/IEC24712)

Ready mode: Approximately 5.4 W

Sleep mode: Approximately 1.0 W

Power off mode: Approximately 0.2 W

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Parent topic: Technical Specifications

Environmental Specifications

Temperature Operating: 50 to 95 °F (10 to 35 °C)

Storage: –4 to 104 °F (–20 to 40 °C)

1 month at 104 °F (40 °C)

Humidity

(without condensation)

Operating: 20 to 80% RH

Storage: 5 to 85% RH

Parent topic: Technical Specifications

Interface Specifications

Interface type Hi-Speed USB

Parent topic: Technical Specifications

Network Interface Specifications

Wi-Fi

Standard IEEE 802.11 b/g/n; IEEE 802.11n is available only for the HT20

Frequency range 2.4 GHz

Maximum radio-frequency

power transmitted

20 dBm (EIRP)

Coordination modes Infrastructure mode

Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b

Note: Wi-Fi Direct Simple AP mode available even if you connect

the product to an Ethernet network.

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Security WPA2-PSK (AES); complies with WPA2 with support for

WPA/WPA2 Personal; Wi-Fi Direct supports only WPA2-PSK (AES)

security

WEP (64/128 bit)

WPA3-SAE (AES)

Ethernet

Standard IEEE802.3i (10BASE-T); use a category 5e or higher shielded

twisted pair cable to prevent radio interference

IEEE802.3u (100BASE-TX)

IEEE802.3az (Energy Efficient Ethernet); the connected device

should be IEEE802.3az compliant

Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full

duplex, 100Mbps Half duplex

Connector RJ-45

Security Protocol

SSL/TLS: HTTPS Server/Client, IPPS

SNMPv3

Parent topic: Technical Specifications

Related tasks

Wired Network Connection Becomes Unstable

Safety and Approvals Specifications

United States Safety: UL60950-1

EMC: FCC part 15 Subpart B Class B

Canada Safety: CAN/CSA C22.2 No. 60950-1

EMC: CAN ICES-3 (B)/NMB-3 (B)

This equipment contains the following wireless module:

• Manufacturer: Seiko Epson Corporation.

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• Type: J26H006

This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept

responsibility for any failure to satisfy the protection requirements resulting from a non-recommended

modification of the product. Operation is subject to the following two conditions: (1) this device may not

cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and

away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed

outdoors is subject to licensing.

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment

and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102

of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated so that

the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities:

hands, wrists, feet and ankles).

Parent topic: Technical Specifications

344

Notices

Check these sections for important notices about your product.

Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this

site (Canada) for information on how to return your Epson products for proper disposal.

Important Safety Instructions

FCC Compliance Statement

Binding Arbitration and Class Waiver

Trademarks

Important Safety Instructions

Before using your Epson product, read and follow these safety instructions.

General Product Safety Instructions

LCD Screen Safety Instructions

Wireless Connection Safety Instructions

Telephone Equipment Safety Instructions

Parent topic: Notices

General Product Safety Instructions

• Be sure to follow all warnings and instructions marked on the product.

• Use only the type of power source indicated on the product's label.

• Use only the power cord that comes with the product. Use of another cord may cause fires or shock.

Do not use the cord with any other equipment.

• Make sure the AC power cord meets the relevant local safety standard.

• Place the product near a wall outlet where the plug can be easily unplugged.

• Avoid plugging the product into an outlet on the same circuit as a photo copier or air control system

that regularly switches on and off, or on an outlet controlled by a wall switch or timer.

• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying,

crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over.

Be careful to keep the cord straight at each end.

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• If you use an extension cord with the product, make sure the total ampere rating of the devices

plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total

ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere

rating.

• Always turn off the product using the power button, and wait until the power light stops flashing before

unplugging the product or cutting off power to the electrical outlet.

• If you will not be using the product for a long period, unplug the power cord from the electrical outlet.

• Place the product on a flat, stable surface that extends beyond its base in all directions. It will not

operate properly if it is tilted or at an angle.

• Allow space behind the product for the cables, and space above the product so that you can fully raise

the document cover.

• Leave enough space in front of the product for the paper to be fully ejected.

• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.

• Do not place or store the product outdoors.

• Do not place the product near excessive heat sources or in direct sunlight.

• Leave enough room around the product for sufficient ventilation. Do not block or cover openings in the

case or insert objects through the slots.

• Keep the product away from potential sources of electromagnetic interference, such as loudspeakers

or the base units of cordless telephones.

• Keep your product at least 8.7 inches (22 cm) away from cardiac pacemakers to prevent your

product's radio waves from affecting the operation of the pacemaker.

• When connecting the product to a computer or other device with a cable, ensure the correct

orientation of the connectors. Each connector has only one correct orientation. Inserting a connector

in the wrong orientation may damage both devices connected by the cable.

• Do not sit or lean on the product. Do not place heavy objects on the product.

• Do not touch the flat white cable or ink tubes inside the product.

• Do not move the print head by hand; this may damage the product.

• Do not put your hand inside the product while it is printing.

• Do not spill liquid on the product or use the product with wet hands.

• Do not use aerosol products that contain flammable gases inside or around the product. Doing so may

cause fire.

• Do not press too hard on the scanner glass when placing originals.

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• Do not open the scanner section while the product is copying, printing, scanning, or performing any

other functions.

• Be careful not to trap your fingers when closing the document cover or scanner.

• Except as specifically explained in your documentation, do not attempt to service or disassemble the

product yourself.

• Unplug the product and refer servicing to qualified service personnel under the following conditions: if

the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped

or the case damaged; if the product does not operate normally or exhibits a distinct change in

performance. Adjust only those controls that are covered by the operating instructions.

• If any of the ink tanks are not filled up to the lower line, refill the ink soon. Prolonged use of the product

when the ink level is below the lower line could damage the product.

• Before transporting the product, make sure that the transportation lock is set to the locked position and

that the print head is in the home (far right) position.

• When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down;

otherwise, ink may leak.

Parent topic: Important Safety Instructions

LCD Screen Safety Instructions

• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers.

• If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash

them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them

immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor

immediately.

• Do not press too hard on the LCD screen or subject it to heavy impacts.

• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen.

• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson

for support.

• Do not subject your product to sudden changes in temperature or humidity; this may cause

condensation to develop inside the LCD screen and degrade its performance.

• The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.

These are normal and do not indicate that the screen is damaged in any way.

Parent topic: Important Safety Instructions

347

Wireless Connection Safety Instructions

Radio waves from this product may adversely affect the operation of medical equipment or automatically

controlled devices, such as pacemakers, automatic doors or fire alarms. When using this product near

such devices or inside a medical facility, follow the directions from authorized staff members at the

facility, and follow all posted warnings and directions on the device to avoid causing an accident.

Parent topic: Important Safety Instructions

Telephone Equipment Safety Instructions

When using telephone equipment, you should always follow basic safety precautions to reduce the risk

of fire, electric shock, and personal injury, including the following:

• Do not use the Epson product near water.

• Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from

lightning.

• Do not use a telephone to report a gas leak in the vicinity of the leak.

Caution: To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.

Parent topic: Important Safety Instructions

FCC Compliance Statement

For United States Users

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the

Administrative Council for Terminal Attachments ("ACTA") . On the surface of this equipment is a label

that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If

requested, this number must be provided to the telephone company.

Applicable certification jack Universal Service Order Codes ("USOC") for the equipment: RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network must

comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant

telephone cord and modular plug is provided with this product. It is designed to be connected to a

compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line.

Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming

call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number

of devices that may be connected to a line, as determined by the total RENs, contact the local telephone

348

company. For products approved after July 23, 2001 , the REN for this product is part of the product

identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a

decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you in

advance that temporary discontinuance of service may be required. But if advance notice isn't practical,

the telephone company will notify the customer as soon as possible. Also, you will be advised of your

right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that

could affect the operation of the equipment. If this happens the telephone company will provide advance

notice in order for you to make necessary modifications to maintain uninterrupted service.

If you have problems with this product and require technical or customer support, please visit

www.epson.com for more information.

This product is not intended to be repaired by the customer. If you experience trouble connecting this

equipment to a telephone line, please contact:

Name: Epson America, Inc.

Address: 3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.

Telephone: (562) 981-3840

If the equipment is causing harm to the telephone network, the telephone company may request that you

disconnect the equipment until the problem is resolved.

This equipment may not be used on coin service provided by the telephone company. Connection to

party line service is subject to state tariffs. Contact the state public utility commission, public service

commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the

installation of this equipment does not disable your alarm equipment. If you have questions about what

will disable alarm equipment, consult your telephone company or a qualified installer.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or

other electronic device, including fax machines, to send any message unless such message clearly

contains in a margin at the top or bottom of each transmitted page or on the first page of the

transmission, the date and time it is sent and an identification of the business or other entity, or other

individual sending the message and the telephone number of the sending machine or such business,

other entity, or individual. (The telephone number provided may not be a 900 number or any other

number for which charges exceed local or long-distance transmission charges.)

In order to program this information into your fax machine, click the link below for instructions on entering

fax header information.

349

According to the FCC's electrical safety advisory, we recommend that you may install an AC surge

arrester in the AC outlet to which this equipment is connected. Telephone companies report that

electrical surges, typically lightning transients, are very destructive to customer terminal equipment

connected to AC power sources and that this is a major nationwide problem.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio or television reception. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause interference to radio and television

reception, which can be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC

Certification or Declaration of this device and may cause interference levels which exceed the limits

established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded

equipment interface cable with this device. If this equipment has more than one interface connector, do

not leave cables connected to unused interfaces. Changes or modifications not expressly approved by

the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

1. This product meets the applicable Innovation, Science and Economic Development Canada technical

specifications.

2. The Ringer Equivalence Number indicates the maximum number of devices allowed to be connected

to a telephone interface. The termination of an interface may consist of any combination of devices

subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

CAN ICES-3(B)/NMB-3(B)

Le présent produit est conforme aux spécifications techniques applicables d’Innovation, Sciences et

Développement économique Canada.

L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent

être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une

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combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs

n’excède pas cinq.

CAN ICES-3(B)/NMB-3(B)

Parent topic: Notices

Related tasks

Using the Fax Setup Wizard

Binding Arbitration and Class Waiver

1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND

CLASS ARBITRATIONS

1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term

"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,

controversy or action between you and Epson arising out of or relating to this Agreement, Epson

branded products (hardware and including any related software), or other transaction involving you and

Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,

ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more

specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,

also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of

action is for an IP Claim.

1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration

according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE

OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.

Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized

arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but

excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see

Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.

§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement

memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this

Agreement.

1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to

try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to

resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to

Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,

Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent

address Epson has in its records for you. For this reason, it is important to notify us if your address

changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of

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the Dispute shall include the sender's name, address and contact information, the facts giving rise to the

Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson

and you agree to act in good faith to resolve the Dispute before commencing arbitration.

1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small

claims court of your state or municipality if the action is within that court's jurisdiction and is pending only

in that court.

1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT

EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL

CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR

REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE

CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE

ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING

WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.

ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN

ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS

WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION

PROCEEDING.

1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by

the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration

on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling

1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a

single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the

selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not

any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising

out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,

including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad

delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or

cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1

above. The arbitrator shall be empowered to grant whatever relief would be available in a court under

law or in equity. The arbitrator may award you the same damages as a court could, and may award

declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent

necessary to provide relief warranted by that party's individual claim. In some instances, the costs of

arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration

than in court. The arbitrator's award is binding and may be entered as a judgment in any court of

competent jurisdiction.

You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by

telephone shall take place in a location reasonably accessible from your primary residence, or in Orange

County, California, at your option.

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a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties

agree to the following procedure:

(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount

of damages sought to be recovered. You can find a copy of a Demand for Arbitration at

http://www.jamsadr.com ("Demand for Arbitration").

(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North

State College Blvd., Suite 600 Orange, CA 92868, U.S.A.

(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute

Notice), or as otherwise agreed by the parties.

b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed

to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.

The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during

the arbitration.

c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator

fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.

d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive

of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater

than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount

of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if

any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney

reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as

agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and

expenses to be paid by Epson pursuant to this Section 1.6d).

e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced

involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section

1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;

notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and

expenses.

1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual

arbitration procedure and waiver of class and representative proceedings specified in this

Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent

to this Agreement (including without limitation the purchase, download, installation of the

Software or other applicable use of Epson Hardware, products and services) that specifies (i)

your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding

individual arbitration procedure and waiver of class and representative proceedings specified in

this Section 1. In the event that you opt-out consistent with the procedure set forth above, all

other terms shall continue to apply, including the requirement to provide notice prior to litigation.

353

1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you

and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and

class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will

obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the

applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in

accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you

timely elected to opt-out when you first assented to this Agreement).

1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be

severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not

apply to the prohibition against class or representative actions as provided in Section 1.5. This

means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)

shall be null and void.

Parent topic: Notices

Trademarks

EPSON®is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson

ConnectTM is a trademark of Seiko Epson Corporation.

Epson StoreSM is a service mark of Epson America, Inc.

Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.

Mac, macOS, OS X, Bonjour, ColorSync, Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, and

iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

Use of the Works with Apple badge means that an accessory has been designed to work specifically

with the technology identified in the badge and has been certified by the developer to meet Apple

performance standards.

Google®is a registered trademark and AndroidTM, GmailTM, Google ChromeTM, Google DriveTM, and

Google PlayTM are trademarks of Google LLC.

Wi-Fi Direct®is a registered trademark of Wi-Fi Alliance®.

General Notice: Other product names used herein are for identification purposes only and may be

trademarks of their respective owners. Epson disclaims any and all rights in those marks.

354

Parent topic: Notices

transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,

without the prior written permission of Seiko Epson Corporation. The information contained herein is

designed only for use with this Epson product. Epson is not responsible for any use of this information as

applied to other products.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third

parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:

accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this

product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and

maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any

options or any consumable products other than those designated as Original Epson Products or Epson

Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic

interference that occurs from the use of any interface cables other than those designated as Epson

approved Products by Seiko Epson Corporation.

This information is subject to change without notice.

libTIFF Software Acknowledgment

A Note Concerning Responsible Use of Copyrighted Materials

Default Delay Times for Power Management for Epson Products

Parent topic: Notices

libTIFF Software Acknowledgment

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose

is hereby granted without fee, provided that (I) the above copyright notices and this permission notice

appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and

Silicon Graphics may not be used in any advertising or publicity relating to the software without the

specific, prior written permission of Sam Leffler and Silicon Graphics.

355

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,

IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES

WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT

ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT

OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Parent topic: Copyright Notice

A Note Concerning Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any

Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in

certain circumstances, those circumstances may not be as broad as some people assume. Contact your

legal advisor for any questions regarding copyright law.

Parent topic: Copyright Notice

Default Delay Times for Power Management for Epson Products

This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets

Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to

sleep to a shorter interval.

Parent topic: Copyright Notice

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CPD-58148

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Epson ET-15000 User Manual

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