Table of Contents
- Contents
- Guide to This Manual
- Important Instructions
- Part Names and Functions
- Guide to the Control Panel
- Loading Paper
- Placing Originals
- Printing
- Copying
- Scanning
- Faxing
- Maintaining the Printer
- Solving Problems
- Adding or Replacing the Computer or Devices
- Product Information
- Where to Get Help
- Technical Support Web Site
- Contacting Epson Support
- Before Contacting Epson
- Help for Users in Europe
- Help for Users in Taiwan
- Help for Users in Australia
- Help for Users in New Zealand
- Help for Users in Singapore
- Help for Users in Thailand
- Help for Users in Vietnam
- Help for Users in Indonesia
- Help for Users in Hong Kong
- Help for Users in Malaysia
- Help for Users in India
- Help for Users in the Philippines
Epson ET-2821 User Manual
Displayed below is the user manual for ET-2821 by Epson which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Contents
Guide to This Manual
Introduction to the Manuals...................7
Searching for Information....................7
Printing Only the Pages You Need.............. 8
About is Manual......................... 8
Marks and Symbols.......................8
Notes on Screenshots and Illustrations.........9
Operating System References................9
Trademarks..............................10
Copyright...............................11
Important Instructions
Safety Instructions.........................13
Safety Instructions for Ink................. 13
Printer Advisories and Warnings.............. 14
Advisories and Warnings for Setting Up the
Printer................................14
Advisories and Warnings for Using the Printer. . 14
Advisories and Warnings for Using the LCD
Screen................................15
Advisories and Warnings for Using the
Printer with a Wireless Connection...........15
Advisories and Warnings for Transporting or
Storing the Printer.......................15
Protecting Your Personal Information...........15
Part Names and Functions
Part Names and Functions...................17
Guide to the Control Panel
Control Panel............................ 22
Home Screen Conguration..................23
Guide to the Network Icon.................23
Entering Characters........................24
Viewing Animations....................... 24
Loading Paper
Paper Handling Precautions..................27
Paper Size and Type Settings..................27
List of Paper Type....................... 28
Loading Paper in the Rear Paper Feeder.........29
Loading Envelopes in the Rear Paper Feeder. . . . . . 31
Loading Various Paper......................32
Loading Pre-punched Paper................32
Loading Long Papers.....................33
Placing Originals
Originals that are not Supported by the ADF. . . . . . 35
Placing Originals on the ADF.................35
Placing Originals on the Scanner Glass. . . . . . . . . . 36
Printing
Printing Documents........................39
Printing from a Computer - Windows.........39
Printing from a Computer - Mac OS..........57
Printing Documents from Smart Devices (iOS). . 62
Printing Documents from Smart Devices
(Android).............................63
Printing on Envelopes...................... 65
Printing on Envelopes from a Computer
(Windows)............................ 65
Printing on Envelopes from a Computer
(Mac OS)..............................65
Printing Web Pages........................ 66
Printing Web Pages from a Computer.........66
Printing Web Pages from Smart Devices.......66
Printing Using a Cloud Service................67
Registering to Epson Connect Service from
the Control Panel........................67
Copying
Available Copying Methods..................70
Copying Originals.......................70
Copying by Enlarging or Reducing...........71
Copying Multiple Originals onto One Sheet. . . . .72
Copying ID card........................ 74
Copying Without Margins.................75
Menu Options for Copying...................76
Number of Copies:.......................76
B&W:................................76
Color:................................76
Density:...............................76
Paper Setting:.......................... 76
Reduce/Enlarge:.........................76
Custom Size:...........................77
Original Size:...........................77
Multi-Page:............................77
Quality:...............................77
2
ID Card Copy:..........................77
Borderless Copy:........................77
Scanning
Basic Information on Scanning................79
What is a "Scan"?........................79
Scanning Uses..........................79
Available Scanning Methods................79
Recommended File Formats to Suit Your
Purpose...............................80
Recommended Resolutions to Suit Your
Purpose...............................81
Scanning Originals to a Computer............. 81
Scanning from the Control Panel............ 82
Scanning from a Computer.................83
Scanning Originals Using WSD............... 83
Setting Up a WSD Port....................84
Scanning Originals to a Smart Device...........86
Advanced Scanning........................86
Scanning Multiple Photos at the Same Time. . . . 86
Faxing
Before Using Fax Features....................89
Connecting the Printer to a Phone Line........89
Making the Printer Ready to Send and
Receive Faxes...........................92
Making Settings for the Printer's Fax Features
According to Use........................94
Making Contacts Available.................97
Overview of this Printer's Fax Features..........99
Feature: Sending Faxes...................99
Feature: Receiving Faxes..................100
Feature: PC-FAX Send/Receive
(Windows/Mac OS).....................100
Features: Various Fax Reports..............101
Feature: Security when Sending and
Receiving Faxes........................101
Features: Other Useful Features........... 101
Sending Faxes Using the Printer..............102
Selecting Recipients.....................103
Various Ways of Sending Faxes.............103
Receiving Faxes on the Printer............... 105
Receiving Incoming Faxes.................106
Receiving Faxes by Making a Phone Call......107
Menu Options for Faxing...................108
Fax.................................108
Scan Settings..........................109
Fax Send Settings.......................109
More................................110
Contacts Manager......................111
Using Other Faxing Features.................111
Printing Fax Report Manually..............111
Sending a Fax from a Computer..............112
Sending Documents Created Using an
Application (Windows).................. 112
Sending Documents Created Using an
Application (Mac OS)....................114
Receiving Faxes on a Computer...............116
Checking for New Faxes (Windows).........116
Checking for New Faxes (Mac OS).......... 117
Canceling the Feature that Saves Incoming
Faxes to the Computer...................118
Maintaining the Printer
Checking the Ink Level.....................120
Improving Print, Copy, Scan, and Fax Quality. . . . 120
Checking and Cleaning the Print Head.......120
Running Power Cleaning.................122
Preventing nozzle clogging................123
Aligning the Print Head..................123
Cleaning the Paper Path for Ink Smears.......124
Cleaning the Scanner Glass................124
Cleaning the ADF...................... 125
Cleaning the Printer.......................128
Cleaning Spilled ink.......................128
Checking the Total Number of Pages Fed
rough the Printer.......................128
Saving Power............................129
Saving Power - Control Panel..............129
Installing or Uninstalling Applications Separately. 129
Installing the Applications Separately........ 129
Adding the Printer (for Mac OS Only)........132
Uninstalling Applications.................132
Updating Applications and Firmware. . . . . . . . 134
Transporting and Storing the Printer...........135
Solving Problems
e Printer Does Not Work as Expected........139
e Printer Does Not Turn On or O........139
Power Turns O Automatically.............139
Paper Does Not Feed Properly............. 139
Cannot Print..........................144
Cannot Start Scanning...................161
Cannot Send or Receive Faxes..............172
Cannot Operate the Printer as Expected. . . . . . 185
An Error Code is Displayed on the LCD Screen. . . 188
3
Paper Gets Jammed.......................190
Removing Jammed Paper.................190
Removing Jammed Paper from the ADF......194
Preventing Paper Jams...................195
It is Time to Rell the Ink...................196
Ink Bottle Handling Precautions............196
Relling the Ink Tanks...................197
Printing, Copying, Scanning, and Faxing
Quality is Poor...........................201
Print Quality is Poor.....................201
Copy Quality is Poor.................... 209
Scanned Image Problems.................216
e Quality of the Sent Fax is Poor..........219
Received Fax Quality is Poor...............221
Cannot Solve Problem.....................221
Cannot Solve Printing or Copying Problems. . . 221
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
Connected to the Network..................224
Using a Network Printer from a Second
Computer............................224
Using a Network Printer from a Smart Device. . 225
Re-setting the Network Connection........... 225
When Replacing the Wireless Router.........225
When Changing the Computer.............226
Changing the Connection Method to the
Computer............................226
Making Wi-Fi Settings from the Control Panel. .228
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................231
About Wi-Fi Direct..................... 231
Connecting to Devices using Wi-Fi Direct. . . . .231
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................234
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID.................234
Checking the Network Connection Status.......235
Checking the Network Connection Status
from the Control Panel...................235
Printing a Network Connection Report.......236
Printing a Network Status Sheet............ 242
Checking the Network of the Computer
(Windows only)........................242
Product Information
Paper Information........................245
Available Paper and Capacities.............245
Unavailable Paper Types..................247
Consumable Products Information............248
Ink Bottle Codes....................... 248
Soware Information......................249
Soware for Printing.................... 249
Soware for Scanning....................252
Soware for Faxing..................... 253
Soware for Package Creation..............254
Soware for Making Settings.............. 254
Soware for Updating................... 256
Settings Menu List........................257
Maintenance..........................257
Printer Setup..........................258
Network Settings.......................260
Epson Connect Services..................261
Contacts Manager......................261
Fax Settings...........................262
Print Status Sheet.......................267
Print Counter..........................267
Customer Research..................... 267
Restore Default Settings..................267
Firmware Update.......................268
Product Specications..................... 268
Printer Specications....................268
Scanner Specications................... 269
Interface Specications...................270
ADF Specications......................270
Fax Specications.......................270
Network Specications...................271
Supported ird Party Services.............273
Dimensions...........................273
Electrical Specications.................. 274
Environmental Specications..............275
System Requirements....................275
Regulatory Information....................276
Standards and Approvals................. 276
Restrictions on Copying..................277
Where to Get Help
Technical Support Web Site..................280
Contacting Epson Support..................280
Before Contacting Epson................. 280
Help for Users in Europe..................280
Help for Users in Taiwan..................280
Help for Users in Australia................281
Help for Users in New Zealand.............281
Help for Users in Singapore............... 282
Help for Users in ailand................ 282
4
Guide to This Manual
Introduction to the Manuals...........................................7
Searching for Information.............................................7
Printing Only the Pages You Need.......................................8
About is Manual..................................................8
Trademarks...................................................... 10
Copyright........................................................11
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
is manual is used for the ET-4800 Series/L5290 Series and ET-2820 Series/L3260 Series. e following
features are only available for the ET-4800 Series/L5290 Series.
❏Faxing
❏ADF (Automatic Document Feeder)
❏Ethernet connection
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Guide to This Manual
>
Searching for Information
7
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
8
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on
themodel, the method of operation is the same.
❏Some of the menu items on the LCD screen vary depending on the model and settings.
❏You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Guide to This Manual
>
About This Manual
>
Operating System References
9
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later.
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, and iTunes are
trademarks of Apple Inc., registered in the U.S. and other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏Mopria® and the Mopria® Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Guide to This Manual
>
Trademarks
10
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
11
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
❏Avoid using a telephone during an electrical storm. ere may be a remote risk of electric shock from lightning.
❏Do not use a telephone to report a gas leak in the vicinity of the leak.
Safety Instructions for Ink
❏Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏Keep ink bottles out of the reach of children. Do not allow children to drink from the ink bottles.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
13
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable and ink tubes inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
14
❏Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
❏Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the LCD Screen
❏e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏e exterior cover of the LCD screen could break if it receives a heavy impact. Contact your dealer if the
screen's surface chips or cracks, and do not touch or attempt to remove the broken pieces.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.
Important Instructions
>
Protecting Your Personal Information
15
Part Names and Functions
Only for ET-4800 Series/L5290 Series
AADF (Automatic Document
Feeder) cover
Open when removing jammed originals in the ADF.
BADF input tray Feeds originals automatically.
CADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.
DADF output tray Holds originals ejected from the ADF.
Only for ET-4800 Series/L5290 Series
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DOutput tray Holds the ejected paper.
EStopper Position the stopper to prevent print outs from falling from the output tray.
Only for ET-2820 Series/L3260 Series
Part Names and Functions
>
Part Names and Functions
17
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
EOutput tray Holds the ejected paper.
FStopper Position the stopper to prevent print outs from falling from the output tray.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CControl panel Indicates the printer's status and allows you to make print settings.
Part Names and Functions
>
Part Names and Functions
18
AScanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
BInk tank cap Open to rell the ink tank.
CInk tank cover
DInk tank unit Contains the ink tanks.
EInk reservoir tank (Ink tank) Supplies ink to the print head.
FInner cover Open when removing jammed paper inside the printer.
GScanner unit support Supports the scanner unit when opening it.
HPrint head Ink is ejected from the print head nozzles underneath.
ALAN port
*
Connects a LAN cable.
BUSB port Connects a USB cable to connect with a computer.
CAC inlet Connects the power cord.
DEXT. port
*
Connects external phone devices.
ELINE port
*
Connects a phone line.
Part Names and Functions
>
Part Names and Functions
19
Guide to the Control Panel
Control Panel.....................................................22
Home Screen Conguration.......................................... 23
Entering Characters................................................ 24
Viewing Animations................................................24
Control Panel
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BDisplays menus and messages. Use buttons on the control panel to select a menu or to make settings.
CDisplays the solutions when you are in trouble.
DUse the
u
d
l
r
buttons to select a menu, and then press the OK button to enter the selected menu.
EStops the current operation.
F
*
Enters numbers, characters, and symbols.
G
*
Clears number settings such as the number of copies.
HStarts an operation such as printing or copying.
IApplies to a variety of functions depending on the situation.
JReturns to the previous screen.
K
*
Turns on when received documents that have not yet been printed or saved are stored in the printer's memory.
LDisplays the home screen.
* Only for ET-4800 Series/L5290 Series
Guide to the Control Panel
>
Control Panel
22
Home Screen Conguration
ADisplays the network connection status. See the following for more details.
“Guide to the Network Icon” on page 23
B
l
r
When
l
and
r
are displayed, you can scroll right or left by pressing the
l
or
r
button.
CDisplays each menu.
❏Scan
Allows you to scan documents or photos and save them to a computer.
❏Copy
Allows you to copy documents.
❏Fax
Allows you to send faxes.
❏Quiet Mode
Displays Quiet Mode setting that allows you to reduce the noise the printer makes. However, enabling this may
reduce print speed. Depending on the paper type and print quality settings you selected, there may be no
dierence in the printer's noise level. You can also make this setting from the Settings menu.
Settings > Printer Setup > Quiet Mode
❏Settings
Allows you to make settings related to maintenance, printer settings, and operations.
❏Maintenance
Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
aligning the print head. You can also make this setting from the Settings menu.
Settings > Maintenance
❏Wi-Fi Setup
Displays menus that allow you to set up the printer for use on a wireless network. You can also make this setting
from the Settings menu.
Settings > Network Settings > Wi-Fi Setup
DAvaiable buttons are displayed. In this example, you can proceed to the selected menu by pressing the OK button.
Guide to the Network Icon
The printer is not connected to a wired (Ethernet) network or unset it.
The printer is connected to a wired (Ethernet) network.
Guide to the Control Panel
>
Home Screen Conguration
>
Guide to the Network Icon
23
The printer is not connected to a wireless (Wi-Fi) network.
The printer is searching for SSID, unset IP address, or having a problem with a wireless
(Wi-Fi) network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
Entering Characters
To enter characters and symbols for network settings and register contacts from the control panel, use the
u
,
d
,
l
, and
r
buttons and the soware keyboard on the LCD screen. Press the
u
,
d
,
l
, or
r
button to select a
character or function button on the keyboard, and then press the OK button. When you have nished entering
characters, select OK, and then press the OK button.
Function button Descriptions
l
r
Moves the cursor to the left or right.
A 1 # Switches the character type. You can enter alphanumerics or symbols.
You can also switch them by using the button.
Enters a space.
Deletes a character to the left (backspace).
OK Enters the selected characters.
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
Guide to the Control Panel
>
Viewing Animations
24
Loading Paper
Paper Handling Precautions.......................................... 27
Paper Size and Type Settings..........................................27
Loading Paper in the Rear Paper Feeder..................................29
Loading Envelopes in the Rear Paper Feeder...............................31
Loading Various Paper.............................................. 32
Paper Handling Precautions
❏Read the instruction sheets supplied with the paper.
❏To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
❏Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
Paper Size and Type Settings
If you register the paper size and type on the screen displayed when you load paper, the printer informs you when
the registered information and print settings dier. is prevents you from wasting paper and ink by making sure
you are not printing on the wrong paper size or printing in the wrong color due to using settings that do not match
the paper type.
Loading Paper
>
Paper Size and Type Settings
27
is screen is not displayed if you have disabled Paper Setup Auto Display. If you disable this feature, you cannot
print from an iPhone or iPad using AirPrint.
If displayed paper size and type dier from the loaded paper, change the settings for the paper size and paper type,
and then conrm them.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > Printer Setup > Paper Source
Settings > Paper Setting.
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel Printer Driver
Epson Bright White Ink Jet Paper Plain paper Plain paper
Epson Ultra Glossy Photo Paper
Epson Value Glossy Photo Paper
Ultra Glossy Epson Ultra Glossy
Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy
Epson Premium Semigloss Photo Paper Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Matte Epson Matte
Epson Photo Quality Ink Jet Paper
Epson Double-sided Photo Quality Ink Jet
Paper
Photo Quality Ink Jet Epson Photo Quality Ink Jet
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Type
28
c
Important:
❏Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line just under the
d
symbol inside the edge guide.
❏Load paper short edge rst. However, when you have set the long edge as the width of the user dened size,
load paper long edge rst.
4. Slide the edge guides to the edges of the paper.
ET-2820 Series/L3260 Series: Close the feeder guard aer sliding the edge guides.
c
Important:
ET-2820 Series/L3260 Series: Do not place objects on the feeder guard. Doing so may prevent paper from
feeding.
5. Select the paper size and paper type.
6. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
&“Paper Size and Type Settings” on page 27
Loading Paper
>
Loading Paper in the Rear Paper Feeder
30
Loading Envelopes in the Rear Paper Feeder
1. Pull out the paper support.
ET-4800 Series/L5290 Series
ET-2820 Series/L3260 Series
2. Slide the edge guides.
3. Load envelopes short edge rst at the center of the paper support with the ap facing down.
Loading Paper
>
Loading Envelopes in the Rear Paper Feeder
31
c
Important:
Do not load more than the maximum number of sheets specied for the envelopes.
4. Slide the edge guides to the edges of the envelopes.
ET-2820 Series/L3260 Series: Close the feeder guard aer sliding the edge guides.
c
Important:
ET-2820 Series/L3260 Series: Do not place objects on the feeder guard. Doing so may prevent paper from
feeding.
5. Select the paper size and paper type.
6. Slide out the output tray.
Related Information
&“Paper Size and Type Settings” on page 27
Loading Various Paper
Loading Pre-punched Paper
Load paper at the center arrow mark of the paper support with the printable side facing up.
Loading Paper
>
Loading Various Paper
>
Loading Pre-punched Paper
32
Load a single sheet of dened size plain paper with binding holes at the le or right. Adjust the print position of
your le to avoid printing over the holes.
Loading Long Papers
When loading paper longer than legal size, store the paper support, and then atten the leading edge of the paper.
Loading Paper
>
Loading Various Paper
>
Loading Long Papers
33
Originals that are not Supported by the ADF
c
Important:
Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the
original. Scan these documents on the scanner glass instead.
To prevent paper jams, avoid placing the following originals in the ADF. For these types, use the scanner glass.
❏Originals that are torn, folded, wrinkled, deteriorated, or curled
❏Originals with binder holes
❏Originals held together with tape, staples, paper clips etc.
❏Originals that have stickers or labels stuck to them
❏Originals that are cut irregularly or not right angled
❏Originals that are bound
❏OHPs, thermal transfer paper, or carbon backs
Placing Originals on the ADF
1. Align the edges of the originals.
2. Slide out the ADF edge guide.
3. Place the originals face-up and short edge rst in the ADF, and then slide the ADF edge guide to the edge of
the originals.
Placing Originals
>
Placing Originals on the ADF
35
c
Important:
❏Do not load originals above the line indicated by the triangle symbol on the ADF.
❏Do not add originals while scanning.
Related Information
&“ADF Specications” on page 270
Placing Originals on the Scanner Glass
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
Placing Originals
>
Placing Originals on the Scanner Glass
36
3. Place the original face-down and slide it to the corner mark.
Note:
❏A range of 1.5 mm from the corner of the scanner glass is not scanned.
❏When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
4. Close the cover gently.
!
Caution:
Be careful not to trap your ngers when closing the document cover. Otherwise you may be injured.
c
Important:
❏When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner
glass.
❏Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5. Remove the originals aer scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Related Information
&“Scanner Specications” on page 269
Placing Originals
>
Placing Originals on the Scanner Glass
37
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 29
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
39
5. Select Preferences or Properties to access the printer driver window.
6. Change the settings as necessary.
You can see the online help for explanations of the setting items. Right-clicking an item displays Help.
7. Click OK to close the printer driver window.
8. Click Print.
Related Information
&“Available Paper and Capacities” on page 245
&“List of Paper Type” on page 28
Printing
>
Printing Documents
>
Printing from a Computer - Windows
40
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
5. Click Print.
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
41
Printing on 2-Sides
e printer driver will automatically print odd pages and even pages separately. When the odd pages have been
printed, turn over the paper according to the instructions and print the even pages.
Note:
❏is feature is not available for borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 247
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the method of 2-Sided Printing.
2. Click Settings, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
When the rst side has nished printing, a pop-up window is displayed on the computer. Follow the on-screen
instructions.
Related Information
&“Available Paper and Capacities” on page 245
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
42
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 247
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the type of long-edge binding you want to use from 2-Sided Printing.
2. Click Settings, select Booklet, and then select Center Binding or Side Binding.
❏Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
❏Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
3. Click OK.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Related Information
&“Available Paper and Capacities” on page 245
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
43
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Note:
is feature is not available with borderless printing.
1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
2. Click Layout Order, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
44
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, make the following settings.
❏Document Size: Select the size of the paper you set in the application setting.
❏Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
45
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting.
2. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
46
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
47
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
Printing
>
Printing Documents
>
Printing from a Computer - Windows
48
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
52
2. Settings, and then select the items you want to print and then click OK.
Note:
❏To specify the rst page number, select Page Number from the position you want to print in the header or footer, and
then select the number in Starting number.
❏If you want to print text in the header or footer, select the position you want to print, and then select Text. Enter the
text you want to print in the text input eld.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing a Watermark
You can print a watermark such as "Condential" or an anti-copy pattern on your printouts. If you print with an
anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
Anti-Copy Pattern is available under the following conditions:
❏Paper Type: Plain paper
❏Borderless: Not selected
❏Quality: Standard
❏2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
❏Color Correction: Automatic
❏Short Grain Paper: Not selected
Note:
You can also add your own watermark or anti-copy pattern.
1. On the printer driver's More Options tab, click Watermark Features, and then select Anti-Copy Pattern or
Watermark.
2. Click Settings to change details such as the size, density, or position of the pattern or the mark.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
53
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite.
2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
54
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when the following settings are selected.
❏Paper Type: Plain paper
❏Quality: Standard or a higher quality
❏Color: Color
❏Applications: Microso® Oce 2007 or later
❏Text Size: 96 pts or smaller
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select an option from the Color Universal Print setting.
3. Enhancement Options to make further settings.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Note:
❏Certain characters may be altered by patterns, such as "+" appearing as "±".
❏Application-specic patterns and underlines may alter content printed using these settings.
❏Print quality may decrease in photos and other images when using Color Universal Print settings.
❏Printing is slower when using Color Universal Print settings.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
55
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. On the printer driver's More Options tab, select the method of color correction from the Color Correction
setting.
❏Automatic: is setting automatically adjusts the tone to match the paper type and print quality settings.
❏Custom: Click Advanced, you can make your own settings.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select Emphasize in Lines.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing
>
Printing Documents
>
Printing from a Computer - Windows
56
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏Paper Type: Plain paper, Envelope
❏Quality: Standard
1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 39
Printing from a Computer - Mac OS
Printing Using Easy Settings
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
2. Open the le you want to print.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
57
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
5. Select Print Settings from the pop-up menu.
6. Change the settings as necessary.
7. Click Print.
Related Information
&“Available Paper and Capacities” on page 245
&“List of Paper Type” on page 28
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
58
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
2. Click Presets to save the current settings as a preset.
3. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
4. Click Print.
e next time you want to print using the same settings, select the registered preset name from the Presets.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 57
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
59
1. Select Layout from the pop-up menu.
2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
3. Set the other items as necessary.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 57
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1. Select the size of the paper you set in the application as the Paper Size setting.
2. Select Paper Handling from the pop-up menu.
3. Select Scale to t paper size.
4. Select the paper size you loaded in the printer as the Destination Paper Size setting.
5. Set the other items as necessary.
6. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 57
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
60
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. Select Print from the File menu or another command to access the print dialog.
2. Select Page Setup from the File menu of the application.
3. Select Printer, Paper Size, enter percentage in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 57
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
61
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
2. Select Color Options from the pop-up menu, and then select one of the available options.
3. Click the arrow next to Advanced Settings and make the appropriate settings.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
&“Printing Using Easy Settings” on page 57
Printing Documents from Smart Devices (iOS)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 252
3. Connect your smart device to the wireless router.
4. Start Epson Smart Panel.
5. Select the print document menu on the home screen.
6. Select the document you want to print.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (iOS)
62
7. Start printing.
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Note:
If you disabled paper conguration messages on your product control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
1. Load paper in your product.
2. Set up your product for wireless printing. See the link below.
http://epson.sn
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.
Note:
For details, see the AirPrint page on the Apple website.
Printing Documents from Smart Devices (Android)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 252
3. Connect your smart device to the wireless router.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
63
4. Start Epson Smart Panel.
5. Select the print document menu on the home screen.
6. Select the document you want to print.
7. Start printing.
Printing Documents Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. On your Android device, install the Epson Print Enabler plug-in from Google Play.
3. Connect your Android device to the same wireless network as your printer.
4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler.
5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing Using Mopria Print Service
Mopria Print Service enables instant wireless printing from Android smart phones or tablets.
1. Install Mopria Print Service from Google Play.
2. Load paper in the printer.
3. Set up your printer for wireless printing. See the link below.
http://epson.sn
4. Connect your Android device to the same wireless network that your printer is using.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
64
5. Print from your device to your printer.
Note:
For more details, access the Mopria Web site at https://mopria.org.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 29
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 31
2. Open the le you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 31
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size as the Paper Size setting.
5. Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8. Click Print.
Printing
>
Printing on Envelopes
>
Printing on Envelopes from a Computer (Mac OS)
65
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop the specied area, and then edit and print them. See the
application’s help for details.
Printing Web Pages from Smart Devices
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 252
3. Connect your smart device to the same wireless network as your printer.
4. Open the web page you want to print in your web browser app.
5. Tap Share from the menu of the web browser application.
6. Select Smart Panel.
7. Tap Print.
Printing
>
Printing Web Pages
>
Printing Web Pages from Smart Devices
66
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.
e features available on the Internet are as follows.
❏Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or oce printer.
❏Epson iPrint
is Application is for iOS and Android, and allows you to print or scan from a smartphone or tablet. You can
print documents, images, and web sites by sending them directly to a printer on the same wireless LAN.
❏Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Registering to Epson Connect Service from the Control Panel
Follow the steps below to register the printer.
1. Select Settings on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
Printing
>
Printing Using a Cloud Service
>
Registering to Epson Connect Service from the Control Panel
67
Available Copying Methods
Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen.
Copying Originals
is section explains how to use the Copy menu on the control panel to copy originals.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 29
2. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 36
“Placing Originals on the ADF” on page 35
3. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
4. Set the number of copies.
5. Select color copy or monochrome copy.
Copying
>
Available Copying Methods
>
Copying Originals
70
6. Press the OK button to display and check the print settings, and then change the settings as necessary.
To change the settings, press the
d
button, specify the setting menu using the
u
d
buttons, and then change
the settings using the
l
r
buttons. When you have nished, press the OK button.
7. Press the
x
button.
Copying by Enlarging or Reducing
You can copy originals at a specied magnication.
1. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 36
“Placing Originals on the ADF” on page 35
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
5. Press the OK button, and then press the
d
button.
Copying
>
Available Copying Methods
>
Copying by Enlarging or Reducing
71
6. Specify Reduce/Enlarge using the
u
d
buttons, and then change the magnication using the
l
r
buttons.
Note:
If you want to copy by reducing or enlarging the size of a document by a specic percentage, select Custom as the
Reduce/Enlarge setting, press the
d
button, and then press the
r
button. Specify the amount of enlargement or
reduction.
7. Press the OK button, and then press the
x
button.
Copying Multiple Originals onto One Sheet
You can copy the multiple originals onto a single sheet.
1. Place all originals face up in the ADF.
“Placing Originals on the ADF” on page 35
Place them in the direction shown in the illustration.
❏Portrait Originals
❏Landscape Originals
c
Important:
If you want to copy originals that are not supported by the ADF, use the scanner glass.
“Originals that are not Supported by the ADF” on page 35
Note:
You can also place the originals on the scanner glass.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
72
❏Portrait originals
❏Landscape originals
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
5. Press the OK button, and then press the
d
button.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
73
6. Select Multi-Page using the
u
d
buttons, and then press the
r
button.
7. Select 2-up.
8. Specify the layout order and the orientation of the original, and then press the OK button.
9. Press the
x
button.
Copying ID card
Scans both sides of an ID card and copies onto one side of A4 size paper.
1. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Set the number of copies.
3. Select color copy or monochrome copy.
4. Press the OK button, and then press the
d
button.
5. Select ID Card Copy using the
u
d
buttons, and then select On.
6. Press the OK button, and then press the
x
button.
Copying
>
Available Copying Methods
>
Copying ID card
74
7. Place the original face-down and slide it to the corner mark.
Place an ID card 5 mm away from the corner mark of the scanner glass.
8. Place the back of the original face down, slide it to the corner mark, and then press the
x
button.
Copying Without Margins
Copies without margins around the edges. e image is enlarged a little to remove margins from the edges of the
paper.
1. Place the original on the scanner glass.
“Placing Originals on the Scanner Glass” on page 36
2. Select Copy on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Set the number of copies.
4. Select color copy or monochrome copy.
Copying
>
Available Copying Methods
>
Copying Without Margins
75
5. Press the OK button, and then press the
d
button.
6. Select Borderless Copy using the
u
d
buttons, and then press the
r
button.
7. Select On.
8. Specify the Expansion.
9. Press the OK button, and then press the
x
button.
Menu Options for Copying
Available items vary depending on the menu you selected.
Number of Copies:
Set the number of copies.
B&W:
Copies the original in black and white (monochrome).
Color:
Copies the original in color.
Density:
Increase the level of density when the copying results are faint. Decrease the level of density when ink
smears.
Paper Setting:
Select the paper size and the paper type you loaded.
Reduce/Enlarge:
Enlarges or reduces the originals.
❏Actual Size
Copies at 100 % magnication.
Copying
>
Menu Options for Copying
76
❏Auto Fit
Detects the scan area and automatically enlarges or reduces the original to t to the paper size you
selected. When there are white margins around the original, the white margins from the corner
mark of the scanner glass are detected as the scan area, but the margins at the opposite side may be
cropped.
❏Custom
Select to specify the magnication to enlarge or reduce the original.
Custom Size:
Species the magnication used to enlarge or reduce the original within a range of 25 to 400%.
Original Size:
Select the size of your original. When copying non-standard size originals, select the size closest to
your original.
Multi-Page:
Select the copy layout.
❏Single Page
Copies a single-sided original onto a single sheet.
❏2-up
Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the
orientation of your original.
Quality:
Select the quality for copying. Selecting High provides higher quality printing, but the printing speed
may be slower.
ID Card Copy:
Scans both sides of an ID card and copies onto one side of a paper.
Borderless Copy:
Copies without margins around the edges. e image is enlarged a little to remove margins from the
edges of the paper. Select how much to enlarge in the Expansion setting.
Copying
>
Menu Options for Copying
77
Scanning
Basic Information on Scanning........................................79
Scanning Originals to a Computer......................................81
Scanning Originals Using WSD........................................83
Scanning Originals to a Smart Device....................................86
Advanced Scanning.................................................86
Basic Information on Scanning
What is a "Scan"?
A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings,
photos, handwritten illustrations, and so on) into digital image data.
You can save scanned data as a digital image such as a JPEG or PDF.
You can then print the image, send it by email, and so on.
Scanning Uses
You can use scanning in a variety of ways to make your life more convenient.
❏By scanning a paper document and turning it into digital data, you can read it on a computer or a smart device.
❏By scanning tickets or yers into digital data, you can dispose of the originals and reduce clutter.
❏By scanning important documents, you can back them up to cloud services or another storage medium, just in
case they get lost.
❏You can send the scanned photos or documents to friends by email.
❏By scanning hand-drawn illustrations and so on, you can share them on social media at a much higher quality
than by just taking a photo on your smart device.
❏By scanning your favorite pages from newspapers or magazines, you can save them and dispose of the originals.
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
79
You can scan easily from the control panel.
Use the scanning application Epson ScanSmart to scan from the computer. You can edit images aer scanning.
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
If you are using the Windows 7/Windows Vista, you need to make WSD settings on your computer before
scanning.
Scanning Directly from Smart Devices
You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart
Panel application on the smart device.
Recommended File Formats to Suit Your Purpose
Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.
See the following descriptions to choose the best format for what you want to do.
Scanning
>
Basic Information on Scanning
>
Recommended File Formats to Suit Your Purpose
80
File Format Description
JPEG (.jpg) A le format that allows you to compress the data to be saved. If the compression ratio
is high, the image quality declines, and you cannot convert the image back to the
original quality.
This is the standard image format for digital cameras. This format is suitable for images
that have many colors.
PDF (.pdf) A general le format that can be used across dierent operating systems and provides
the same level of screen display and print result.
Also, you can save the multiple pages as a one le.
You can view PDF les using dedicated PDF reading software or in Web browsers.
Recommended Resolutions to Suit Your Purpose
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne.
However, it can also have the following disadvantages.
❏e le size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏Scanning, saving, and reading the image takes a long time
❏Sending and receiving emails or faxes takes a long time
❏e image becomes too large to t the display or print on the paper
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a computer
Sending by email
Up to 200 dpi
Printing using a printer
Sending by fax
200 to 300 dpi
Scanning Originals to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Scanning Originals to a Computer
81
Scanning from the Control Panel
Note:
To use this feature, make sure the following applications are installed on your computer.
❏Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later)
❏Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS
X v10.7.x/Mac OS X v10.6.8)
❏Epson Scan 2 (application required to use the scanner feature)
See the following to check for installed applications.
Windows 10: Click the start button, and then check the Epson Soware folder > Epson ScanSmart, and the EPSON folder
> Epson Scan 2.
Windows 8.1/Windows 8: Enter the application name in the search charm, and then check the displayed icon.
Windows 7: Click the start button, and then select All Programs. Next, check the Epson Soware folder > Epson
ScanSmart, and the EPSON folder > Epson Scan 2.
Windows Vista/Windows XP: Click the start button, and then select All Programs or Programs. Next, check the Epson
Soware folder > Epson Event Manager, and the EPSON folder > Epson Scan 2.
Mac OS: Select Go > Applications > Epson Soware.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 36
2. Select Scan on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select how to save the scanned image to a computer.
❏Preview on Computer (Windows 7 or later, or OS X El Capitan or later): Previews the scanned image on a
computer before saving images.
❏To Computer (JPEG): Saves the scanned image in JPEG format.
❏To Computer (PDF): Saves the scanned image in PDF format.
4. Select a computer on which to save the scanned images.
Scanning
>
Scanning Originals to a Computer
>
Scanning from the Control Panel
82
5. Press the
x
button.
When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
❏See the Epson ScanSmart help for detailed operation information for the soware. Click Help on the Epson
ScanSmart screen to open the help.
❏You can not only start scanning from the printer but also from your computer by using Epson ScanSmart.
Scanning from a Computer
You can scan from a computer by using Epson ScanSmart.
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 36
2. Start Epson ScanSmart.
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
❏Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Note:
Click Help to view detailed operation information.
Scanning Originals Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
Note:
❏is feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista.
❏If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 36
Scanning
>
Scanning Originals Using WSD
83
2. Select Scan on the control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select To WSD.
4. Select a computer.
5. Press the
x
button.
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7/Windows Vista.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following is necessary to set up a WSD port.
❏e printer and the computer are connected to the network.
❏e printer driver is installed on the computer.
1. Tur n the printer on.
2. Click start, and then click Network on the computer.
3. Right-click the printer, and then click Install.
Click Continue when the User Account Control screen is displayed.
Scanning
>
Scanning Originals Using WSD
>
Setting Up a WSD Port
84
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check the printer's name set on the network from the printer's control panel or by printing a
network status sheet.
4. Click Your device is ready to use.
5. Check the message, and then click Close.
Scanning
>
Scanning Originals Using WSD
>
Setting Up a WSD Port
85
6. Open the Devices and Printers screen.
❏Windows 7
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
❏Windows Vista
Click start > Control Panel > Hardware and Sound > Printers.
7. Check that an icon with the printer's name on the network is displayed.
Select the printer name when using with WSD.
Scanning Originals to a Smart Device
Note:
❏Before scanning, install Epson Smart Panel on your smart device.
❏Epson Smart Panel screens are subject to change without notice.
❏Epson Smart Panel contents may vary depending on the product.
1. Place the originals.
“Placing Originals” on page 34
2. Start Epson Smart Panel on your smart device.
3. Select scan menu on the home screen.
4. Follow the on-screen instructions to scan and save the images.
Advanced Scanning
Scanning Multiple Photos at the Same Time
Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
86
1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges
of the scanner glass, and place them at least 20 mm (0.8 in.) away from each other.
Note:
e photos should be larger than 15×15 mm (0.6×0.6 in.).
2. Start Epson ScanSmart.
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
❏Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Scanned photos are saved as individual images.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
87
Faxing
Before Using Fax Features............................................89
Overview of this Printer's Fax Features...................................99
Sending Faxes Using the Printer.......................................102
Receiving Faxes on the Printer........................................105
Menu Options for Faxing............................................108
Using Other Faxing Features.........................................111
Sending a Fax from a Computer.......................................112
Receiving Faxes on a Computer.......................................116
Before Using Fax Features
Faxing feature is available only for ET-4800 Series/L5290 Series.
Check the following before you start using the fax features.
❏e printer and the phone line, and (if it is being used) the phone machine are connected correctly
❏Fax basic settings (Fax Setting Wizard) is complete
❏Other necessary Fax Settings are complete
See "Related Information" below to make settings.
Related Information
&“Connecting the Printer to a Phone Line” on page 89
&“Making the Printer Ready to Send and Receive Faxes” on page 92
&“Basic Settings Menu” on page 262
&“Making Settings for the Printer's Fax Features According to Use” on page 94
&“Fax Settings” on page 262
&“Making Contacts Available” on page 97
&“User Default Settings Menu” on page 266
&“Report Settings Menu” on page 265
Connecting the Printer to a Phone Line
Compatible Telephone Lines
You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
❏VoIP phone line such as DSL or ber-optic digital service
❏Digital phone line (ISDN)
❏Some PBX telephone systems
❏When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the
telephone wall jack and the printer
Related Information
&“Connecting the Printer to a Phone Line” on page 89
Connecting the Printer to a Phone Line
Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable. When connecting a telephone to
the printer, use a second RJ-11 (6P2C) phone cable.
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
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You may need to connect the phone cable to an adapter provided for your country or region.
Note:
Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap
if you are not connecting your telephone.
In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
Connecting to a Standard Phone Line (PSTN) or PBX
Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.
Related Information
&“Connecting Your Phone Device to the Printer” on page 91
Connecting to DSL or ISDN
Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
Note:
If your DSL modem is not equipped with a built-in DSL lter, connect a separate DSL lter.
Related Information
&“Connecting Your Phone Device to the Printer” on page 91
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Connecting Your Phone Device to the Printer
When using the printer and your telephone on a single phone line, connect the telephone to the printer.
Note:
❏If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the
phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so
you may not be able to use it as an external phone.
❏If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of
rings your answering machine is set to answer a call.
1. Remove the cap from the EXT. port on the back of the printer.
2. Connect the phone device and the EXT. port with a phone cable.
Note:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split
the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
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3. Select Fax on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
4. Pick up the handset.
If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection
has been established.
Related Information
&“Making the Printer Ready to Send and Receive Faxes” on page 92
&“Making Settings to Use an Answering Machine” on page 95
&“Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 95
&“Receive Mode:” on page 263
Making the Printer Ready to Send and Receive Faxes
Fax Setting Wizard congures the basic fax features to make the printer ready to send and receive faxes.
e Wizard is displayed automatically when the printer is turned on for the rst time. You can also display the
wizard manually from the printer's control panel. You need to run the wizard again in case the wizard is skipped
when the printer is rst turned on or when the connection environment has changed.
❏e items below are what you can set through the wizard.
❏Header (Your Phone Number and Fax Header)
❏Receive Mode (Auto or Manual)
❏DRD Setting
❏e items below are set automatically according to the connection environment.
❏Dial Mode (such as Tone or Pulse)
❏Other items in Basic Settings remain as they are.
Related Information
&“Basic Settings Menu” on page 262
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Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Fax Setting Wizard.
3. Following the on-screen instructions, enter the sender name such as your company name, your fax number.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.
4. Make the distinctive ring detection (DRD) setting.
❏If you have subscribed to a distinctive ring service from your telephone company:
Go to the next screen and select the ring pattern to be used for incoming faxes.
When you select any item except All, Receive Mode is set to Auto and you continue to the next screen
where you can check the settings you made.
❏If you have not subscribed to a distinctive ring service from your telephone company, or you do not need to
set this option:
Skip this setting and go to the screen where you can check the settings you made.
Note:
❏Distinctive ring services, oered by many telephone companies (the service name diers by company), allows you to
have several phone numbers on one phone line. Each number is assigned a dierent ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
❏Depending on the region, On and O are displayed as the DRD options. Select On to use the distinctive ring feature.
5. Make the Receive Mode setting.
❏If you do not need to connect a phone device to the printer:
Select No.
Receive Mode is set to Auto.
❏If you need to connect a phone device to the printer:
Select Yes , and then select whether or not to receive faxes automatically.
6. Check the settings you made on the screen displayed, and then proceed to the next screen.
To correct or change settings, press the button.
7. Check the fax connection by selecting Start Checking, and then select Print to print a report that shows the
connection status.
Note:
❏If there are any errors reported, follow the instructions on the report to solve them.
❏If the Select Line Type screen is displayed, select the line type.
- When you are connecting the printer to a PBX phone system or terminal adapter, select PBX.
- When you are connecting the printer to a standard phone line, select PSTN. When the message to disable dial tone
detection is shown on the screen, press the OK button. However, disabling dial tone detection may cause the printer
to skip the rst digit of a fax number when dialing and send the fax to the wrong number.
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Related Information
&“Connecting the Printer to a Phone Line” on page 89
&“Making Settings to Use an Answering Machine” on page 95
&“Receive Mode:” on page 263
&“Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)” on page 95
&“Basic Settings Menu” on page 262
Making Settings for the Printer's Fax Features According to Use
You can congure the printer's fax features individually using the printer's control panel according to use. e
settings made using Fax Setting Wizard can also be changed. For more details, see the descriptions of the Fax
Settings menu.
Related Information
&“Fax Settings” on page 262
&“Receiving Incoming Faxes” on page 106
&“Making Settings for a PBX Phone System” on page 94
&“Making Settings When You Connect a Phone Device” on page 95
&“Making Settings for Blocking Junk Faxes” on page 96
&“Making Settings to Send and Receive Faxes on a Computer” on page 96
Making Settings for a PBX Phone System
Make the following settings when using the printer in oces that use extensions and require external access codes,
such as 0 and 9, to get an outside line.
1. Select Settings on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Basic Settings.
3. Select Line Type, and then select PBX.
4. When sending a fax to an outside fax number using # (hash) instead of the actual external access code, select
Use as the Access Code.
e # entered instead of the actual access code, is replaced with the stored access code when dialing. Using #
helps avoid connection problems when connecting to an outside line.
Note:
You cannot send faxes to recipients in Contacts in which an external access code such as 0 or 9 is set.
If you have registered recipients in Contacts using an external access code such as 0 or 9, set the Access Code to Do Not
Use. Otherwise, you must change the code to # in Contacts.
5. Enter the external access code used for your phone system, and then press the OK button.
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6. Press the OK button to apply the settings.
e access code is stored in the printer.
Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
You need settings to use an answering machine.
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Basic Settings.
3. Set Receive Mode to Auto.
4. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine.
If Rings to Answer is set lower than the number of rings for the answering machine, the answering machine
cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for
its settings.
e printer's Rings to Answer setting may not be displayed, depending on the region.
Related Information
&“Basic Settings Menu” on page 262
Making Settings to Receive Faxes Operating Only a Connected Phone (Remote Receive)
You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating
the printer at all.
e Remote Receive feature is available for telephones that support tone dialing.
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Basic Settings > Remote Receive.
3. Select On.
4. Enter a two digit code (you can enter 0 to 9, *, and #) as the start code, and then press the OK button to apply
the settings.
Related Information
&“Basic Settings Menu” on page 262
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Making Settings for Blocking Junk Faxes
You can block junk faxes.
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Basic Settings > Rejection Fax.
3. Set the condition to block junk faxes.
Select Rejection Fax, and then enable the following options.
❏Rejection Number List: Rejects faxes that are in the Rejection Number List.
❏Fax Header Blank: Rejects faxes that have blank header information.
❏Caller not in Contacts: Rejects faxes that have not been added to the contact list.
4. Press to return to the Rejection Fax screen.
5. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list.
Making Settings to Send and Receive Faxes on a Computer
To send and receive faxes on a computer, FAX Utility must be installed on the computer connected by network or
USB cable .
Making Save to Computer Setting to Receive Faxes
You can receive faxes on a computer by using the FAX Utility. Install FAX Utility on the client
computer and make the setting. For details, see Basic Operations in the FAX Utility help (displayed
on the main window).
e setting item below on the printer's control panel is set to Yes, and the faxes received can be saved
on the computer.
Settings > Fax Settings > Receive Settings > Save to Computer
Making Save to Computer Setting to Also Print on the Printer to Receive Faxes
You can make the setting to print received faxes on the printer as well as save them on a computer.
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Receive Settings.
3. Select Save to Computer > Yes a n d Pr int .
Making Save to Computer Setting not to Receive Faxes
To set the printer not to save received faxes on the computer, change the settings on the printer.
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Note:
You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved
to the computer, the feature does not work.
1. Select Settings on the home screen on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fax Settings > Receive Settings.
3. SelectSave to Computer > No.
Making Contacts Available
Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can
use the contacts list when you enter a fax number.
Registering or Editing Contacts
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Contacts Manager.
3. Do one of the following.
❏To register a new contact, select Add Entry, and then select the registry number.
❏To edit a contact, select Edit, and then select the target contact .
❏To delete a contact, select Delete, select the target contact, and then select Yes . No further steps are
necessary.
4. Make the necessary settings.
Note:
When entering a fax number, enter an external access code at the beginning of the fax number if your phone system is
PBX and you need the access code to get an outside line. If the access code has been set in the Line Type setting, enter a
hash (#) instead of the actual access code. To add a pause (pause for three seconds) during dialing, enter a hyphen (-).
5. Press the OK button to proceed, and then select Add Entry to complete registering or editing.
Registering or Editing Grouped Contacts
Adding contacts to a group allows you to send a fax to multiple destinations at the same time.
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Contacts Manager.
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3. Do one of the following.
❏To register a new group of contacts, select Add Group, and then select the registry number.
❏To edit a group of contacts, select Edit, and then select the target group.
❏To delete a group ofcontacts, select Delete, select the target group, and then select Ye s . No further steps are
necessary.
4. Enter or edit the Group Name, and then press the OK.
5. Enter or edit the Index Word, and then press the OK.
6. Select the contacts that you want to register in the group.
Each time you press the
r
button, the contact is selected and deselected alternatively.
Note:
You can register up to 99 contacts.
7. Press the OK button to proceed, and then select Add Entry to complete registering or editing.
Register Contacts on a Computer
Using Web Cong, you can create a contact list on your computer and import it to the printer.
1. Access Web Cong.
2. Select Advanced Settings from the list at the top right of the window.
3. Select Contacts.
4. Select the number that you want to register, and then click Edit.
5. Enter Name, Index Word, Fax Number, and Fax Speed.
6. Click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 255
Destination Setting Items
Items Settings and Explanation
Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8).
If you do not specify this, leave it blank.
Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not
specify this, leave it blank.
Type This item is xed as Fax. You cannot change this setting.
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Items Settings and Explanation
Fax Number Enter between 1 and 64 characters using 0-9 - * # and space.
Fax Speed Select a communication speed for a destination.
Registering Destinations as a Group
1. Access Web Cong.
2. Select Advanced Settings from the list at the top right of the window.
3. Select Contacts.
4. Select the number that you want to register, and then click Edit.
5. Enter a Name and Index Word.
6. Select a group from Type.
7. Click Select for Contact(s) for Group.
e available destinations are displayed.
8. Select the destination that you want to register to the group, and then click Select.
Note:
Destinations can be registered to multiple groups.
9. Click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 255
Overview of this Printer's Fax Features
Feature: Sending Faxes
Sending Methods
❏Sending automatically
When you scan an original by pressing the
x
button to select Send Fax, the printer dials the recipients and
sends the fax.
“Sending Faxes Using the Printer” on page 102
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❏Sending manually
When you perform a manual check on the line connection by dialing the recipient, press the
x
button to select
Send Fax to start sending a fax directly.
“Sending Faxes Dialing from the External Phone Device” on page 103
Recipient Designation when Sending a Fax
You can enter recipients using keypad buttons, Contacts, and Recent.
“Selecting Recipients” on page 103
“Making Contacts Available” on page 97
Scan Settings when Sending a Fax
You c a n s ele ct it e m s such as Resolution or Original Size (Glass) when sending faxes.
“Scan Settings” on page 109
Using Fax Send Settings when Sending a Fax
You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a
fax at a time you specied).
“Fax Send Settings” on page 109
Feature: Receiving Faxes
Receive Mode
ere are two options in Receive Mode for receiving incoming faxes.
❏Manual
Mainly for phoning, but also for faxing
“Usage of Manual Mode” on page 106
❏Auto
- Only for faxing (external phone device is not required)
- Mainly for faxing, and sometimes phoning
“Usage of Auto Mode” on page 106
Receiving Faxes by Operating a Connected Phone
You can receive faxes by only operating an external phone device.
“Basic Settings Menu” on page 262
“Making Settings When You Connect a Phone Device” on page 95
Feature: PC-FAX Send/Receive (Windows/Mac OS)
PC-FAX Send
You can send faxes from a computer.
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“Soware for Faxing” on page 253
“Sending a Fax from a Computer” on page 112
PC-FAX Receive
You can receive faxes on a computer.
“Making Settings to Send and Receive Faxes on a Computer” on page 96
“Soware for Faxing” on page 253
“Receiving Faxes on a Computer” on page 116
Features: Various Fax Reports
You can check the status of sent and received faxes in a report.
“Report Settings Menu” on page 265
“Fax Send Settings” on page 109
“Transmission Log:” on page 110
“Fax Report:” on page 110
Feature: Security when Sending and Receiving Faxes
You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong
destination, or Backup Data Auto Clear to prevent information leakage.
“Security Settings Menu” on page 266
Features: Other Useful Features
Blocking Junk Faxes
You can reject junk faxes.
“Rejection Fax:” on page 264
Receiving Faxes After Dialing
Aer dialing to another fax machine, you can receive documents from that fax machine.
“Receiving Faxes by Making a Phone Call” on page 107
“Polling Receive:” on page 111
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Sending Faxes Using the Printer
You can send faxes by entering fax numbers for recipients on the printer's control panel.
Note:
When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending.
1. Place the originals.
You can send up to 100 pages in one transmission; however depending on the remaining amount of memory,
you may not be able to send faxes even with less than 100 pages.
“Placing Originals on the Scanner Glass” on page 36
“Placing Originals on the ADF” on page 35
2. Select Fax on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Specify the recipient.
“Selecting Recipients” on page 103
4. Select Menu by pressing the OK button, and then select Scan Settings or Fax Send Settings to make settings
as necessary such as the resolution and the sending method.
“Scan Settings” on page 109
“Fax Send Settings” on page 109
5. Press the
x
button to send the fax .
Note:
❏If the fax number is busy or there are some problems, the printer automatically redials aer one minute.
❏To cancel sending, press the
y
button.
❏It takes longer to send a fax in color because the printer performs scanning and sending simultaneously. While the
printer is sending a fax in color, you cannot use the other features.
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Selecting Recipients
You can specify recipients to send the fax using the following methods.
Entering Fax Number Manually
Press the fax number with the number buttons, and then press the OK button.
- To add a pause (pause for three seconds during dialing), press the
d
button.
- If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at
the beginning of the fax number.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
Selecting the recipients from the contacts list
Press the
u
button and select the recipients you want to send to. If the recipient you want to send to has not been
registered in Contacts, register it from Contacts Manager.
Fax > Menu > Contacts Manager
Selecting the recipients from the sent fax history
Press the
d
button, and then select a recipient.
Note:
To delete recipients you have entered, press the
r
button, move the cursor to the recipient you want to delete by press the
u
d
button, and then deselect the recipient by pressing the OK button. Press the button to nish and return to the Fax
screen.
Related Information
&“Making Contacts Available” on page 97
Various Ways of Sending Faxes
Sending Faxes Dialing from the External Phone Device
You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending
a fax, or when the recipient's fax machine does not switch to the fax automatically.
1. Place the originals.
You can send up to 100 pages in one transmission.
2. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone.
Note:
When the recipient answers the phone, you can talk with the recipient.
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3. Select Fax on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
4. Press the OK button, and then select Scan Settings or Fax Send Settings to make settings such as the
resolution and the sending method if necessary.
5. When you hear a fax tone, press the
x
button, and then hang up the handset.
Note:
When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs
scanning and sending simultaneously. While sending the fax, you cannot use the other features.
6. When sending is complete, remove the originals.
Related Information
&“Scan Settings” on page 109
&“Fax Send Settings” on page 109
Sending Many Pages of a Monochrome Document (Direct Send)
When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory.
erefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can
avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer
performs scanning and sending simultaneously. You can use this feature when there is only one recipient.
Accessing the Menu
You can nd the menu on the printer's control panel below.
Fax > Fax Settings > Direct Send.
Sending Faxes in Monochrome at a Specied Time of the Day (Send Fax Later)
You can set to send a fax at a specied time. Only monochrome faxes can be sent when the time to send is
specied.
1. Place the originals.
2. Select Fax on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Specify the recipient.
4. Make settings to send faxes at a specied time.
A
Press the OK button, and then select Fax Send Settings.
B
Select Send Fax Later, and then select On.
C
Enter the time you want to send the fax, and then press the OK button.
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You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send
Settings if necessary.
5. Press the button until return to Fax screen, and then press the
x
button.
6. When sending is complete, remove the originals.
Note:
You can cancel faxing from the Fax screen.
Sending Dierent Size Documents Using ADF (ADF Continuous Scan)
Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document
at their original sizes.
If you place dierent sized originals in the ADF, all of the originals are sent at the largest size among them. To send
originals at their original sizes, do not place originals with mixed sizes.
1. Place the rst batch of originals at the same size.
2. Select Fax on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Specify the recipient.
4. Press the OK button, and then select Scan Settings.
5. Select ADF Continuous Scan, and then select On.
You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send
Settings if necessary.
6. Press the button until you are returned to the Fax screen, and then press the
x
button.
7. When scanning the rst originals is complete and the message Send another page? is displayed on the control
panel, select Yes, load the next originals, and then press the
x
button.
Note:
If you leave the printer untouched for 20 seconds aer prompted to set the next originals, the printer stops storing and
starts sending the document.
8. When sending is complete, remove the originals.
Receiving Faxes on the Printer
If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard,
you can receive faxes.
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Received faxes are printed.
When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > Menu > More >
Fax Report > Fax Settings List.
Receiving Incoming Faxes
ere are two options in Receive Mode.
Related Information
&“Usage of Manual Mode” on page 106
&“Usage of Auto Mode” on page 106
&“Receive Mode:” on page 263
Usage of Manual Mode
is mode is mainly for making phone calls, but is also for faxing.
Receiving Faxes
When the telephone rings, you can answer the ringing manually by picking up the handset.
❏When you hear a fax signal (baud):
Select Fax on the printer's home screen, press the # button to select receiving a fax, and then press the
x
. Next,
hang up the handset.
❏If the ringing is for a voice call:
You can answer the phone as normal.
Receiving Faxes Using only the Connected Telephone
When Remote Receive is set, you can receive faxes by simply entering the start code.
When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit start code, and
then hang up the handset.
Related Information
&“Remote Receive:” on page 264
Usage of Auto Mode
is mode allows you to use the line for the following uses.
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❏Using the line for faxing only (external telephone is not necessary)
❏Using the line for faxing mainly, and sometimes phoning
Receiving Faxes Without an External Phone Device
e printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is
complete.
Receiving Faxes With an External Phone Device
A printer with an external phone device works as follows.
❏When the answering machine answers within the number of rings set in Rings to Answer:
- If the ringing is for a fax: e printer automatically switches to receive faxes.
- If the ringing is for a voice call; e answering machine can receive voice calls and record voice messages.
❏When you pick up the handset within the number of rings set in Rings to Answer:
- If the ringing is for a fax: You can receive the fax using the same steps as for Manual. Select Fax on the
printer's home screen, press the # button to select receiving a fax, and then press the
x
button. Next hang up
the handset.
- If the ringing is for a voice call: You can answer the phone as normal.
❏When the ringing stops and the printer automatically switches to receive faxes:
- If the ringing is for a fax: e printer starts receiving faxes.
- If the ringing is for a voice call: You cannot answer the phone. Ask the person to call you back.
Note:
Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer.
Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering
machine, see the manual supplied with the answering machine.
Related Information
&“Rings to Answer:” on page 264
Receiving Faxes by Making a Phone Call
You can receive a fax stored on another fax machine by dialing the fax number.
Receiving Faxes by Polling (Polling Receive)
You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a
document from a fax information service.
Note:
❏If the fax information service has an audio guidance feature that you need to follow to receive a document, you cannot
use this feature.
❏To receive a document from a fax information service that uses audio guidance, just dial the fax number using the
connected telephone, and operate the phone and the printer following the audio guidance.
Faxing
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Receiving Faxes by Making a Phone Call
107
1. Select Fax on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Press the OK button, and then select More.
3. Select Polling Receive, and then select On.
4. Specify the recipient.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
5. Press the
x
button to start Polling Receive.
Menu Options for Faxing
Fax
Select the menus in Fax from home screen on the control panel.
Contacts:
Select a recipient from the contacts list. You can also add or edit a contact.
Recent:
Select a recipient from the sent fax history. You can also add the recipient to the contacts list.
Menu
You c a n s ele c t the fo l l o w i ng me nus.
❏Scan Settings
❏Fax Send Settings
❏More
❏Contacts Manager
See "Related Information" below for more details.
Send Fax
Press the
x
button to send the fax.
Related Information
&“Selecting Recipients” on page 103
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Fax
108
Scan Settings
Select the menus on the control panel as described below:
Fax > Menu > Scan Settings
Resolution:
Select the resolution of the outgoing fax. If you select a higher resolution, the data size becomes larger
and it takes time to send the fax.
Density:
Sets the density of the outgoing fax. Press r to make the density darker, and press l to make it
lighter.
ADF Continuous Scan:
Sending faxes by placing originals one by one, or by placing originals by size, you can send them as
one document at their original sizes. See the related information below on this topic.
Original Size (Glass):
Select the size and orientation of the original you placed on the scanner glass.
Color Mode:
Select whether to scan in color or in monochrome.
Related Information
&“Sending Dierent Size Documents Using ADF (ADF Continuous Scan)” on page 105
Fax Send Settings
Select the menus on the control panel as described below:
Fax > Menu > Fax Send Settings
Direct Send:
Sends a monochrome fax while scanning the originals. Since scanned originals are not stored
temporarily in the printer's memory even when sending a large volume of pages, you can avoid
printer errors due to a lack of memory. Note that sending using this feature takes longer than not
using this feature. See the related information below on this topic.
You cannot use this feature when sending a fax to multiple recipients.
Send Fax Later:
Sends a fax at a time you specied. Only a monochrome fax is available when using this option. See
the related information below on this topic.
Add Sender Info:
Select the position where you want to include the header information (sender name and fax number)
in the outgoing fax, or not to include the information.
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109
❏O: Sends a fax with no header information.
❏Outside of Image: Sends a fax with header information in the top white margin of the fax. is
keeps the header from overlapping with the scanned image, however, the fax received by the
recipient may be printed across two sheets depending on the size of the originals.
❏Inside of Image: Sends a fax with header information approximately 7 mm lower than the top of
the scanned image. e header may overlap with the image, however, the fax received by the
recipient will not be split into two documents.
Add Sender Info:
Fax Header
Select the header for the recipient. To use this feature, you should register multiple headers in
advance.
Additional Header Info:
Select the information you want to add. You can select one from Your Phone Number and
Destination List.
Transmission Report:
Prints a transmission report aer you send the fax.
Print on Error prints a report only when an error occurs.
When Attach Fax image to report has been set in Settings > Fax Settings > Report Settings, faxes
with errors are also printed with the report.
Related Information
&“Sending Many Pages of a Monochrome Document (Direct Send)” on page 104
&“Sending Faxes in Monochrome at a Specied Time of the Day (Send Fax Later)” on page 104
More
Select the menus on the control panel as described below.
Fax > Menu > More
Transmission Log:
You can check the history of sent or received fax jobs.
Fax Report:
Last Transmission:
Prints a report for the previous fax that was sent or received through polling.
Fax Log:
Prints a transmission report. You can set to print this report automatically using the following
menu.
Settings > Fax Settings > Report Settings > Fax Log Auto Print
Faxing
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More
110
Fax Settings List:
Prints the current fax settings.
Protocol Trace:
Prints a detailed report for the previous fax that was sent or received.
Reprint Faxes:
Reprints the received faxes in the printer.
Polling Receive:
When this is set to On and you call the sender's fax number, you can receive documents from the
sender's fax machine. See the related information below for details on how to receive faxes using
Polling Receive.
When you leave the Fax menu, the setting returns to O (default).
Fax Settings:
Accesses Settings > Fax Settings. Access the setting menu as an administrator.
Related Information
&“Receiving Faxes by Polling (Polling Receive)” on page 107
Contacts Manager
Select the menus on the control panel as described below:
Fax > Menu > Contacts Manager
Accesses Settings > Contacts Manager.
You can add or edit your contacts.
Using Other Faxing Features
Printing Fax Report Manually
1. Select Fax on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Press OK button and select More.
3. Select Fax Report.
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Printing Fax Report Manually
111
4. Select the report you want to print, and then follow the on-screen instructions.
Note:
You can change the report format. From the home screen, select Settings > Fax Settings > Report Settings, and then
change the Attach Fax image to report or Report Format settings.
Sending a Fax from a Computer
You can send faxes from the computer by using the FAX Utility and PC-FAX driver.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver has been installed before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 253
“Application for Sending Faxes (PC-FAX Driver)” on page 253
❏If the FAX Utility is not installed, install the FAX Utility using the EPSON Soware Updater (application for updating
soware).
Sending Documents Created Using an Application (Windows)
By selecting a printer fax from the Print menu of an application like Microso Word or Excel, you can directly
transmit data such as documents, drawings, and tables you have created, with a cover sheet.
Note:
e following explanation uses Microso Word as an example. e actual operation may dier depending on the application
you use. For details, see the application’s help.
1. Using an application, create a document to transmit by fax.
2. Click Print from the File menu.
e application’s Print window appears.
3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax
sending.
❏Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more.
❏You can send up to 100 pages in one fax transmission.
4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality,
or Character Density.
For details, see the PC-FAX driver help.
5. Click Print.
Note:
When Using FAX Utility for the rst time, a window for registering your information is displayed. Enter the necessary
information, and then click OK.
Recipient Settings screen of FAX Utility is displayed.
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6. When you want to send other documents in the same fax transmission, select Add documents to send
checkbox.
e screen for adding documents is displayed when you click Next in step 9.
7. Select Attach a cover sheet checkbox if necessary.
8. Specify a recipient.
❏Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book:
If the recipient is saved in the phone book, do the steps below.
A
Click the PC-FAX Phone Book tab.
B
Select the recipient from the list and click Add.
❏Selecting a recipient (name, fax number and so on) from the contacts on the printer:
If the recipient is saved in the contacts on the printer, do the steps below.
A
Click the Contacts on Printer tab.
B
Select contacts from the list and click Add to proceed to Add to Recipient window.
C
Select the contacts from the list displayed, and then click Edit.
D
Add the personal data such as Company/Corp. and Title as necessary, and then click OK to return to
the Add to Recipient window.
E
As necessary, select the checkbox of Register in the PC-FAX Phone Book to save the contacts to PC-
FAX Phone Book.
F
Click OK.
❏Specifying a recipient (name, fax number and so on) directly:
Do the steps below.
A
Click the Manual Dial tab.
B
Enter the necessary information.
C
Click Add.
Furthermore, by clicking Save to Phone Book, you can save the recipient in the list under the PC-FAX
Phone Book tab.
Note:
❏If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from related information link below.
❏If you have selected Enter fax number twice in the Optional Settings on the FAX Utility main screen, you need to
enter the same number again when you click Add or Next.
e recipient is added to the Recipient List displayed in the upper part of the window.
9. Click Next.
❏When you have selected Add documents to send checkbox, follow the steps below to add documents in the
Document Merging window.
A
Open a document you want to add, and then select the same printer (fax name) in the Print window.
e document is added to the Document List to Merge list.
B
Click Preview to check the merged document.
C
Click Next.
Note:
e Image Quality and Color settings you have selected for the rst document are applied to other documents.
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❏When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover
Sheet Settings window.
A
Select a cover sheet from samples in the Cover Sheet list. Note that there is no function to create an
original cover sheet or to add an original cover sheet to the list.
B
Enter the Subject and Message.
C
Click Next.
Note:
Set the following as necessary in Cover Sheet Settings.
❏Click Cover Sheet Formatting if you want to change the order of the items on the cover sheet. You can select the
cover sheet size in Paper Size. You can also select a cover sheet at a dierent size to the document being transmitted.
❏Click Font if you want to change the font used for the text on the cover sheet.
❏Click Sender Settings if you want to change the sender information.
❏Click Detailed Preview if you want to check the cover sheet with the subject and the message you entered.
10. Check the transmission content and click Send.
Make sure the name and fax number of the recipient are correct before transmitting. Click Preview to preview
the cover sheet and document to transmit.
Once transmission starts, a window displaying the transmission status appears.
Note:
❏To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel.
❏If an error occurs during transmission, the Communication error window appears. Check the error information
and retransmit.
❏e Fax Status Monitor screen (the screen mentioned above where you can check the transmission status) is not
displayed if Display Fax Status Monitor During Transmission is not selected in the Optional Settings screen of the
FAX Utility main screen.
Related Information
&“Basic Settings Menu” on page 262
Sending Documents Created Using an Application (Mac OS)
By selecting a fax-capable printer from the Print menu of a commercially available application, you can send data
such as documents, drawings, and tables, you have created.
Note:
e following explanation uses Text Edit, a standard Mac OS application as an example.
1. Create the document you want to send by fax in an application.
2. Click Print from the File menu.
e application’s Print window is displayed.
3. Select your printer (fax name) in Name, click
d
to display the detailed settings, check the print settings, and
then click OK.
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Sending Documents Created Using an Application (Mac OS)
114
4. Make settings for each item.
❏Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent.
❏You can send up to 100 pages in one fax transmission.
Note:
e page size of documents you can send is the same as the paper size you can fax from the printer.
5. Select Fax Settings from the popup menu, and then make settings for each item.
See the PC-FAX driver's help for explanations on each setting item.
Click at the bottom le of the window to open the PC-FAX driver's help.
6. Select the Recipient Settings menu, and then specify the recipient.
❏Specifying a recipient (name, fax number, and so on) directly:
Click the Add item, enter the necessary information, and then click . e recipient is added to the
Recipient List displayed in the upper part of the window.
If you have selected "Enter fax number twice" in the PC-FAX driver settings, you need to enter the same
number again when you click .
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
❏Selecting a recipient (name, fax number, and so on) from the phone book:
If the recipient is saved in the phone book, click . Select the recipient from the list, and then click Add
> OK.
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
7. Check the recipient settings, and then click Fax.
Sending starts.
Make sure the name and fax number of the recipient are correct before transmitting.
Note:
❏If you click the printer icon in Dock, the transmission status check screen is displayed. To stop sending, click the data,
and then click Delete.
❏If an error occurs during transmission, the Sending failed message is displayed. Check the transmission records on
the Fax Transmission Record screen.
❏Mixed paper size documents may not be sent correctly.
Related Information
&“Basic Settings Menu” on page 262
Faxing
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Sending a Fax from a Computer
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Sending Documents Created Using an Application (Mac OS)
115
Receiving Faxes on a Computer
Faxes can be received by a printer and saved in PDF format on a computer connected to the printer. Use the FAX
Utility (application) to make settings.
For details on how to operate FAX Utility, see Basic Operations in the FAX Utility help (displayed on the main
window). If the password entry screen is displayed on the computer screen while you are making settings, enter the
password. If you do not know the password, contact your administrator.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver have been installed and the FAX Utility settings have been
made before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 253
“Application for Sending Faxes (PC-FAX Driver)” on page 253
❏If the FAX Utility is not installed, install the FAX Utility using the EPSON Soware Updater (application for updating
soware).
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Important:
❏To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. To make
settings on the printer's control panel, select Settings > Fax Settings > Basic Settings > Receive Mode.
❏e computer set to receive faxes should always be on. Received documents are saved in the printer's memory
temporarily before the documents are saved on the computer. If you turn o the computer, the printer's memory
might become full as it cannot send the documents to the computer.
❏When received faxes have been temporarily saved to the printer's memory, the light turns on.
❏To read the received faxes, you need to install a PDF viewer such as Adobe Reader in the computer.
Related Information
&“Making Settings to Send and Receive Faxes on a Computer” on page 96
Checking for New Faxes (Windows)
By setting up a computer to save faxes received by the printer, you can check the processing status of received faxes,
and whether or not there are any new faxes using the fax icon on the Windows task bar. By setting up the computer
to display a notication when new faxes are received, a notication screen pops up near the Windows system tray,
and you can check the new faxes.
Note:
❏Received fax data saved to the computer is removed from the printer's memory.
❏You need Adobe Reader to view the received faxes saved as PDF les.
Using the Fax Icon on the Task Bar (Windows)
You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.
1. Check the icon.
❏: Standing by.
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Checking for New Faxes (Windows)
116
❏: Checking for new faxes.
❏: Importing new faxes is complete.
2. Right-click the icon, and then click View Receiving Fax Record.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
❏Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
❏You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check new
faxes now.
Using the Notication Window (Windows)
When you set to notify you the new faxes exist, a notication window is displayed near the task bar for each the
fax.
1. Check the notication screen displayed on your computer screen.
Note:
e notication screen disappears if no operation is performed for a given length of time. You can change the
notication settings such as the display time.
2. Click anywhere in the notication screen, except for the button.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
❏Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
❏You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
Checking for New Faxes (Mac OS)
You can check for new faxes using one of the following methods. is is available only on computers set to "Save"
(save faxes on this computer).
❏Open the received fax folder (specied in Received Fax Output Settings.)
❏Open the Fax Receive Monitor and click Check new faxes now.
Faxing
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Receiving Faxes on a Computer
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Checking for New Faxes (Mac OS)
117
❏Notication that new faxes have been received
Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility,
the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
You can open the save folder from the computer specied to receive faxes when selecting "Save" (save faxes on
this computer).
1. Click the received fax monitor icon on the Dock to open Fax Receive Monitor.
2. Select the printer and click Open folder, or double click the printer name.
3. Check the date and the sender in the le name, and then open the PDF le.
Note:
Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number)
Information sent from the sender is displayed as the sender's number. is number may not be displayed depending on
the sender.
Canceling the Feature that Saves Incoming Faxes to the Computer
You can cancel saving faxes to the computer by using the FAX Utility.
For details, see Basic Operations in the FAX Utility help (displayed on the main window).
Note:
❏If there are any faxes that have not been saved to the computer, you cannot cancel the feature that saves faxes on the
computer.
❏You can also change the settings on the printer. Contact your administrator for information on canceling settings to save
received faxes on the computer.
Faxing
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Receiving Faxes on a Computer
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Canceling the Feature that Saves Incoming Faxes to the Computer
118
Maintaining the Printer
Checking the Ink Level.............................................120
Improving Print, Copy, Scan, and Fax Quality.............................120
Cleaning the Printer...............................................128
Cleaning Spilled ink............................................... 128
Checking the Total Number of Pages Fed rough the Printer.................128
Saving Power.................................................... 129
Installing or Uninstalling Applications Separately..........................129
Transporting and Storing the Printer................................... 135
Checking the Ink Level
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
c
Important:
Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Note:
You can also check the approximate ink levels from the status monitor on the printer driver.
❏Windows
Click EPSON Status Monitor 3 on the Maintenance tab.
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > EPSON Status Monitor
Related Information
&“Relling the Ink Tanks” on page 197
Improving Print, Copy, Scan, and Fax Quality
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
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Checking and Cleaning the Print Head
120
c
Important:
❏Do not open the inner cover or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏Head cleaning consumes ink and should not be performed more than necessary.
❏When ink is low, you may not be able to clean the print head.
❏If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, run Power
Cleaning.
❏To prevent the print head from drying out, do not unplug the printer while the power is on.
You can check and clean the print head by using the printer's control panel.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4. Check the printed pattern to see if the print head nozzles are clogged.
❏A:
All lines are printed. Select No. No further steps are needed.
❏B or close to B
Some nozzles are clogged. Select Yes, and then follow the on-screen instructions to clean the print head.
When cleaning is nished, the nozzle check pattern is printed automatically.
❏C or close to C
If most lines are missing or not printed, this indicates most nozzles are clogged. Select No to exit the nozzle
check feature, and then run Power Cleaning. For details, see "Related information" below.
5. Repeat cleaning and printing the pattern until all lines are printed completely.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Checking and Cleaning the Print Head
121
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12 hours
without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend
turning o the printer by using the
P
button. If print quality has still not improved, run Power Cleaning.
Note:
You can also check and clean the print head from the printer driver.
❏Windows
Click Print Head Nozzle Check on the Maintenance tab.
❏Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Print Head Nozzle Check
Related Information
&“Running Power Cleaning” on page 122
Running Power Cleaning
e Power Cleaning utility allows you to replace all of the ink inside the ink tubes. In the following situations, you
may need to use this feature to improve the print quality.
❏You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
❏You performed the nozzle check and head cleaning 3 times and then waited for at least 12 hours without
printing, but print quality still did not improve.
Before running this feature, read the following instructions.
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Important:
Make sure that there is enough ink in the ink tanks.
Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the
product.
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Important:
An interval of 12 hours is required between each Power Cleaning.
Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. erefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.
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Important:
is feature eects the service life of the ink pads. e ink pads reach their capacity earlier by running this feature. If
the ink pads have reached the end of their service life, contact Epson Support to request replacement.
Note:
When the ink levels are insucient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing
may remain.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Running Power Cleaning
122
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Power Cleaning.
3. Follow the on-screen instructions to run the Power Cleaning feature.
Note:
If you cannot run this feature, solve the problems that are displayed on the screen. Next, follow this procedure from step
1 to run this feature again.
4. Aer running this feature, run the nozzle check to make sure the nozzles are not clogged.
For details on how to run the nozzle check, see the related information below.
c
Important:
If print quality has not improved aer running Power Cleaning, wait for at least 12 hours without printing, and
then print the nozzle check pattern again. Run Head Cleaning or Power Cleaning again depending on the printed
pattern. If quality still does not improve, contact Epson support.
Note:
You can also run power cleaning from the printer driver.
❏Windows
Click Power Cleaning on the Maintenance tab.
❏Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Power Cleaning
Related Information
&“Checking and Cleaning the Print Head” on page 120
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Aligning the Print Head
123
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Print Head Alignment.
3. Select one of the alignment menus.
❏Vertical lines look misaligned or the printouts look blurry : Select Vertical Alignment.
❏Horizontal banding occurs at regular intervals: Select Horizontal Alignment.
4. Follow the on-screen instructions to load paper and print the alignment pattern.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Paper Guide Cleaning.
3. Follow the on-screen instructions to load paper and clean the paper path.
4. Repeat this procedure until the paper is not smeared with ink.
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the document cover. Otherwise you may be
injured.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the Scanner Glass
124
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the surface of the scanner glass.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the ADF
When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly,
clean the ADF.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the ADF cover.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
125
2. Use a so, moist cloth to clean the roller and the interior of the ADF.
c
Important:
Using a dry cloth may damage the surface of the roller. Use the ADF aer the roller has dried.
3. Close the ADF cover, and then open the document cover.
4. Clean the part that is shown in the illustration.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
126
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
5. If the problem cannot be cleared, turn o the printer by pressing the
P
button, open the ADF cover, and then
raise the ADF input tray.
6. Clean the part that is shown in the illustration.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
127
Cleaning the Printer
If the components and the case are dirty or dusty, turn o the printer and clean them using a so, clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.
c
Important:
❏Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏Never use alcohol or paint thinner to cleanthe components and the case. ese chemicals can damage them.
Cleaning Spilled ink
If ink has been spilled, clean it up in the following ways.
❏If ink adheres to the area around the tank, wipe it o using a napless, clean cloth or cotton swab.
❏If ink spills on the desk or oor, wipe it o immediately. When ink is dried, it will be dicult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
❏If ink gets on your hands, wash them with water and soap.
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer. e information is printed together with the
nozzle check pattern.
1. Select Maintenance on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
Maintaining the Printer
>
Checking the Total Number of Pages Fed Through the Printer
128
Note:
You can also check the total number of pages fed from the printer driver.
❏Windows
Click Printer and Option Information on the Maintenance tab.
❏Mac OS
Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options
& Supplies > Utility > Open Printer Utility > Printer and Option Information
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected to the network for 30 minutes.
Saving Power - Control Panel
1. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Printer Setup.
3. Do one of the following.
Note:
Your produc t may have the Power O Settings or Power O Timer feature depending on the location of purchase.
❏Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected, and then
make settings.
❏Select Sleep Timer or Power O Timer, and then make settings.
Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
When reinstalling an application, you need to uninstall it rst.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
129
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
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Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Note:
❏You can download the latest applications from the Epson website.
http://www.epson.com
❏If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest
applications from the Epson website.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 256
&“Uninstalling Applications” on page 132
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
130
❏Windows Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/
Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Related Information
&“Installing the Applications Separately” on page 129
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
131
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing the Applications Separately” on page 129
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select Add Other Printer or Scanner.
3. Select your printer, and then select your printer from the Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
132
3. Open Control Panel:
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the Apple menu > Printers &
Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
133
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 256
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Updating the Printer's Firmware Using the Control Panel
If the printer can be connected to the Internet, you can update the printer's rmware using the control panel. You
can also set the printer to regularly check for rmware updates and notify you if any are available.
Related Information
&“Firmware Update” on page 268
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Updating Applications and Firm
…
134
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
5. Make sure there are no originals on the printer.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
6. Make sure to install the cap onto the ink tank securely.
7. Close the ink tank cover securely.
Maintaining the Printer
>
Transporting and Storing the Printer
135
c
Important:
❏When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Do not put opened ink bottles in the box with printer.
If print quality has declined the next time you print, clean and align the print head.
Related Information
&“Checking and Cleaning the Print Head” on page 120
&“Aligning the Print Head” on page 123
Maintaining the Printer
>
Transporting and Storing the Printer
137
Solving Problems
e Printer Does Not Work as Expected.................................139
An Error Code is Displayed on the LCD Screen........................... 188
Paper Gets Jammed................................................190
It is Time to Rell the Ink........................................... 196
Printing, Copying, Scanning, and Faxing Quality is Poor.....................201
Cannot Solve Problem..............................................221
The Printer Does Not Work as Expected
The Printer Does Not Turn On or O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
❏Select Settings > Basic Settings > Power O Settings, and then disable the Power O If Inactive and
Power O If Disconnected settings.
❏Select Settings > Basic Settings, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
139
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 275
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 245
&“Unavailable Paper Types” on page 247
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 245
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 275
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
140
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 245
&“Unavailable Paper Types” on page 247
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 29
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 245
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 275
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
141
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 245
&“Unavailable Paper Types” on page 247
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 245
Multiple sheets of paper are loaded.
Solutions
Load one sheet of paper at a time.
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
142
Paper Out Error Occurs
Paper is not loaded in the center of the rear paper feeder.
Solutions
When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the
center of the rear paper feeder.
Original Does Not Feed in the ADF
e following causes can be considered.
Originals that are not supported by the ADF are being used.
Solutions
Use originals supported by the ADF.
&“ADF Specications” on page 270
The originals are loaded incorrectly.
Solutions
Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals.
Too many originals are loaded in the ADF.
Solutions
Do not load originals above the line indicated by the triangle symbol on the ADF.
The original slips when paper dust adheres to the roller.
Solutions
Clean the inside of the ADF.
&“Cleaning the ADF” on page 125
Originals are not detected.
Solutions
On the screen for copy or scan, or fax, check that the ADF icon is on. If it is o, place the originals again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
143
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 130
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 144
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 147
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 148
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
144
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
145
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
146
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
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147
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 130
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 131
&“Installing or Uninstalling Applications Separately” on page 129
&“Updating Applications and Firmware” on page 134
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
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There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
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The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > Network Settings > Connection Check, and then print the network connection report.
If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
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There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
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The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 152
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 155
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 156
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
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printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
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❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏Place the device that is connected to the USB 3.0 port further away from the computer.
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The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
Solving Problems
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The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 130
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 131
&“Installing or Uninstalling Applications Separately” on page 129
&“Updating Applications and Firmware” on page 134
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
e printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
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Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > Network Settings > Connection Check, and then print the network connection report.
If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The Print Settings Menu is Not Displayed.
e following causes can be considered.
The Epson Printer Driver has Not been Installed Correctly
Solutions
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra
(10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9),
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OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the
following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
remove the printer, and then add the printer again. See the following to add a printer.
“Adding the Printer (for Mac OS Only)” on page 132
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Check the connection with the smart device
Use Epson Smart Panel to check the connection between the smart device and the printer.
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
http://epson.sn
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
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Cannot Print
158
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
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The Printer Does Not Work as Expected
>
Cannot Print
159
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Print Even Though a Connection has been Established (iOS)
e following causes can be considered.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu.
Settings > Printer Setup > Paper Source Settings > Paper Setup Auto Display
Important settings are disabled.
Solutions
Enable the AirPrint setting on Web Cong.
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
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160
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > Network Settings > Connection Check, and then print the network connection report.
If the report shows that the network connection failed, check the network connection report and then
follow the printed solutions.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Printing received faxes is disabled under the current settings.
If Save to Computer is set to Yes , change the setting to Yes a nd Pr int , or disable Save to Computer.
You c a n n d Save to Computer in Settings > Fax Settings > Receive Settings.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
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If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 130
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 162
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 147
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Windows)” on page 165
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
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The Printer Does Not Work as Expected
>
Cannot Start Scanning
162
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
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The Printer Does Not Work as Expected
>
Cannot Start Scanning
163
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
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6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
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The Printer Does Not Work as Expected
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Cannot Start Scanning
165
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 166
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 155
Check the following if a connection has been established.
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Mac OS)” on page 170
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
166
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
167
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏Place the device that is connected to the USB 3.0 port further away from the computer.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
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4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
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Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Check the connection with the smart device
Use Epson Smart Panel to check the connection between the smart device and the printer.
Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset.
If you are not using Epson Smart Panel, see the link below.
http://epson.sn
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
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When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
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The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
e following causes can be considered.
There are some problems in telephone wall jack.
Solutions
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
There are some problems in connecting to the telephone line.
Solutions
Select Settings > Fax Settings > Check Fax Connection on the printer's control panel to run the
automatic fax connection check. Try the solutions printed on the report.
Communication error occurs.
Solutions
Select Slow(9,600bps) in Settings > Fax Settings > Basic Settings > Fax Speed on the printer's control
panel.
Connected to a DSL phone line without DSL lter.
Solutions
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or
install a separate DSL lter to the line. Contact your DSL provider.
“Connecting to DSL or ISDN” on page 90
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There are some problems in the DSL lter when you connect to a DSL phone line.
Solutions
If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer
can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
Cannot Send Faxes
e following causes can be considered.
The connection line is set to PSTN in a facility where a private branch exchange (PBX) is
being used.
Solutions
Select PBX in Settings > Fax Settings > Basic Settings > Line Type on the printer's control panel.
Sending faxes without entering an access code in an environment in which a PBX is
installed.
Solutions
If your phone system requires an external access code to get an outside line, register the access code to the
printer, and enter # (hash) at the beginning of a fax number when sending.
The header information for outgoing faxes is not registered.
Solutions
Select Settings > Fax Settings > Basic Settings > Header and set up the header information. Some fax
machines automatically reject incoming faxes that do not include header information.
Your caller ID is blocked.
Solutions
Contact your telecommunication company to unblock your caller ID. Some phones or fax machines
automatically reject anonymous calls.
The recipient's fax number is wrong.
Solutions
Check that the recipient's number registered in your contacts list or that you entered directly using the
keypad is correct. Or, check with the recipient that the fax number is correct.
The recipient's fax machine is not ready to receive faxes.
Solutions
Ask the recipient if the recipient's fax machine is ready to receive a fax.
The data being sent is too large.
Solutions
You can send faxes at a smaller data size using one of the following methods.
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❏When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send
Settings.
“Sending Many Pages of a Monochrome Document (Direct Send)” on page 104
❏Using the connected phone
“Sending Faxes Dialing from the External Phone Device” on page 103
❏Separating the originals
Cannot Receive Faxes
e following causes can be considered.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. e received
fax is deleted once it has been saved to the computer.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or
disable the Rejection Number List in Settings > Fax Settings > Basic Settings > Rejection Fax >
Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked when this
setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked.
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The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include
header information are blocked when this setting is enabled.
Cannot Send Faxes to a Specic Recipient
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specied Time
The printer's date and time is wrong.
Solutions
Select Settings > Basic Settings > Date/Time Settings, and then set the correct date and time.
Faxes Are Sent at the Wrong Size
e following causes can be considered.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 36
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 124
Received Faxes Are Not Printed
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
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Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Yes, change the setting to Ye s and Pr int, or disable Save to Computer.
You c a n nd Save to Computer in Settings > Fax Settings > Receive Settings.
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 130
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 144
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 147
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 148
Cannot connect to a Network
e problem could be one of the following issues.
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Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
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❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
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Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
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There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Send or Receive Faxes Even Though a Connection has been Correctly
Established (Windows)
e following causes can be considered.
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. e printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and
printers in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers
and Faxes.
User authentication failed when a fax is sent from a computer.
Solutions
Set the user name and password in the printer driver. When sending a fax from a computer when the
security function that restrict users from using the printer's fax function is set, user authentication is
performed with the user name and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
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Cannot Send and Receive Faxes (Mac OS)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 152
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 155
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 156
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
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Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
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A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a separator function that blocks communication between devices within the
same SSID. If you cannot communicate between the printer and the computer or smart device even if
they are connected to the same network, disable the separator function on the wireless router. See the
manual provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Print the network connection report, and then check the IP address and the subnet mask assigned to the
printer. To print a network connection report, select Settings > Network Settings > Connection Check.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 236
5. Check the printer's IP address on the network connection report.
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6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 255
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Send or Receive Even Though a Connection has been Correctly Established
(Mac OS)
e following causes can be considered.
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The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then make sure the printer (fax) is displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or
"FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
PC-FAX driver is paused.
Solutions
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
User authentication failed when a fax is sent from a computer.
Solutions
Set the user name and password in the printer driver. When sending a fax from a computer when the
security function that restrict users from using the printer's fax function is set, user authentication is
performed with the user name and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
The print quality is set to high.
Solutions
Lower the quality setting.
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Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
❏Control panel
Select on the home screen, and then select O.
❏Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
Scanning Speed Is Slow
Scanning at a high resolution.
Solutions
Try scanning at a lower resolution.
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LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Press any button on the control panel to return the LCD screen to its former state.
Operation Sounds Are Loud
Quiet Mode is disabled.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏Control panel
Select on the home screen, and then enable Quiet Mode.
❏Windows printer driver
Enable Quiet Mode on the Main tab.
❏Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Quiet Mode setting.
The Date and Time Are Incorrect
Error occurred in power supply.
Solutions
Aer a power failure caused by a lightning strike or if the power is le o for a long time, the clock may
show the wrong time. Set the date and the time correctly in Settings > Printer Setup > Date/Time
Settings on the control panel.
The Root Certicate Needs to be Updated
The root certicate has expired.
Solutions
Run Web Cong, and then update the root certicate.
Sender's Fax Number Not Displayed
The sender's fax number is not set to the sender's machine.
Solutions
e sender may not have set the fax number. Contact the sender.
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The Printer Does Not Work as Expected
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Cannot Operate the Printer as Expected
187
Sender's Fax Number Displayed on Received Faxes is Wrong
The sender's fax number set to the sender's machine is wrong.
Solutions
e sender may have set the fax number incorrectly. Contact the sender.
Cannot Make Calls on the Connected Telephone
The phone cable is not connected correctly.
Solutions
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial
tone through the receiver, connect the phone cable correctly.
Answering Machine Cannot Answer Voice Calls
The printer's Rings to Answer setting is set to less than the number of rings for your
answering machine.
Solutions
Select Slow(9,600bps) in Settings > Fax Settings > Basic Settings > Rings to Answer, and then set to a
number higher than the number of rings for your answering machine.
A Lot of Junk Faxes Have Been Received
The printer's feature to block junk faxes has not been set up.
Solutions
Make Rejection Fax settings in Settings > Fax Settings > Basic Settings.
“Making Settings for Blocking Junk Faxes” on page 96
An Error Code is Displayed on the LCD Screen
A code is displayed on the LCD screen if there is an error or information that requires your attention. If a code is
displayed, follow the solutions below to solve the problem.
Code Situation Solutions
E-01 A printer error has occurred. Open the inner cover and the scanner unit, and then remove any
paper or protective material inside the printer. Turn the power o and
on again.
E-02 A scanner error has occurred. Turn the power o and on again.
E-11 An ink pad needs to be replaced. Contact Epson or an authorised Epson service provider to replace the
ink pad
*1
. It is not a user-serviceable part.
However, non-printing features such as scanning are available.
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An Error Code is Displayed on the LCD Screen
188
Code Situation Solutions
E-12 A borderless printing ink pad needs
to be replaced.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad
*2
. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
W-01 A paper jam has occurred. Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power o and on again.
W-11 An ink pad is nearing the end of its
service life.
Contact Epson or an authorised Epson service provider to replace the
ink pad
*1
. It is not a user-serviceable part. The message will be
displayed until the ink pad is replaced.
Press the
x
button to resume printing.
W-14 A borderless printing ink pad is
nearing the end of its service life.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad
*2
. It is not a user-serviceable part. The
message will be displayed until the ink pad is replaced.
Press the
x
button to resume printing.
I-22 Set Wi-Fi from the Push Button
(WPS).
Push the access point button. If there is no button on the access
point, open the access point setting window, and then click the
button displayed in the software.
I-23 Set Wi-Fi from the PIN Code (WPS). Enter the PIN code displayed on the LCD screen into the access point
or computer within two minutes.
I-31 Set Wi-Fi from the Wi-Fi Auto
Connect.
Install the software on your computer, and then press the OK button
when Wi-Fi setup starts.
I-41 Paper Setup Auto Display is
disabled. Some functions cannot be
used.
If Paper Setup Auto Display is disabled, you cannot use AirPrint. To
use AirPrint, enable Paper Setup Auto Display.
I-60 Your computer may not support
WSD (Web Services for Devices).
The scan to computer (WSD) feature is only available for computers
running English versions of Windows 10, Windows 8.1, Windows 8,
Windows 7 or Windows Vista. Make sure that the printer is correctly
connected to the computer.
Recovery
Mode
The printer has started in recovery
mode because the rmware update
failed.
Follow the steps below to try to update the rmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage from the
pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often this is required will
vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that
the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in
accordance with its specications. The printer will advise you when the pad requires replacing and this can only be
performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
*2 In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink
leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and
how often this is required will vary according to the number of pages you print using the borderless print option. The need
for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specications. The
printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service
provider. The Epson warranty does not cover the cost of this replacement.
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An Error Code is Displayed on the LCD Screen
189
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.
c
Important:
❏Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
❏When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.
Removing Jammed Paper
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1. Remove the jammed paper.
2. Raise the control panel.
Solving Problems
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Paper Gets Jammed
>
Removing Jammed Paper
190
3. Open the inner cover.
4. Open the scanner unit until it clicks.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
c
Important:
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
191
Removing Jammed Paper from the ADF
1. Open the ADF cover.
2. Remove the jammed paper.
3. Raise the ADF input tray.
c
Important:
Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be
damaged.
Solving Problems
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Paper Gets Jammed
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Removing Jammed Paper from the ADF
194
4. Remove the jammed paper.
5. Close the ADF cover until it clicks.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 275
❏Use the paper supported by this printer.
“Available Paper and Capacities” on page 245
❏Follow paper handling precautions.
“Paper Handling Precautions” on page 27
❏Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper in the Rear Paper Feeder” on page 29
❏Do not load more than the maximum number of sheets specied for paper.
❏Load one sheet of paper at a time if you have loaded several sheets of paper.
❏Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
“List of Paper Type” on page 28
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>
Paper Gets Jammed
>
Preventing Paper Jams
195
It is Time to Rell the Ink
Ink Bottle Handling Precautions
Read the following instructions before relling ink.
Storing precautions for ink
❏Keep the ink bottles out of direct sunlight.
❏Do not store the ink bottles in high or freezing temperatures.
❏Epson recommends using the ink bottle before the date printed on the package.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Aer bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
❏Do not open the ink bottle package until you are ready to ll the ink tank. e ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏Once you open an ink bottle, we recommend using it as soon as possible.
Handling precautions for relling ink
❏To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the ink tank when your printer indicates to rell ink. e yields quoted for you do not include this
reserve.
❏For optimum print results do not maintain low ink levels for extended periods of time.
❏Use ink bottles with the correct part code for this printer.
❏e ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being lled or relled
with ink. If ink gets on your clothes or belongings, it may not come o.
❏Do not shake too vigorously or squeeze the ink bottles.
❏Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
Ink consumption
❏To maintain optimum print head performance, some ink is consumed from all ink tanks during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
❏When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏e ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink. is one-o process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
❏Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Solving Problems
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It is Time to Rell the Ink
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Ink Bottle Handling Precautions
196
❏Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could
damage the printer. Epson recommends lling the ink tank to the upper line when the printer is not operating
to reset the ink level.
Relling the Ink Tanks
1. Select Maintenance on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Fill Ink.
3. Press the
d
button to read all the safety and usage precautions for lling ink, and then press the OK button to
continue.
4. Open the ink tank cover.
5. Open the ink tank cap.
c
Important:
Make sure that the color of the ink tank matches the ink color that you want to rell.
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It is Time to Rell the Ink
>
Relling the Ink Tanks
197
6. While holding the ink bottle upright, turn the cap slowly to remove it.
c
Important:
❏Epson recommends the use of genuine Epson ink bottles.
❏Be careful not to spill any ink.
7. Check the upper line (a) in the ink tank.
8. Align the top of the ink bottle with the lling port, and then insert it straight into the port to ll ink until it
stops automatically at the upper line.
When you insert the ink bottle into the lling port for the correct color, ink starts pouring and the ow stops
automatically when the ink reaches the upper line.
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>
It is Time to Rell the Ink
>
Relling the Ink Tanks
198
If the ink does not start owing into the tank, remove the ink bottle and reinsert it. However, do not remove
and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak.
9. When you have nished lling the ink, remove the ink bottle.
c
Important:
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
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>
It is Time to Rell the Ink
>
Relling the Ink Tanks
199
Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
10. Close the ink tank cap securely.
11. Close the ink tank cover rmly.
12. Press the
x
button, and then follow the on-screen instructions to set the ink level.
c
Important:
Even if you do not rell ink up to the upper line on the ink tank, you can continue using the printer. To keep
your printer operating at its best, however, ll ink tank up to the upper line and reset the ink level immediately.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
200
Related Information
&“Ink Bottle Codes” on page 248
&“Ink Bottle Handling Precautions” on page 196
&“Cleaning Spilled ink” on page 128
Printing, Copying, Scanning, and Faxing Quality is
Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 120
&“Running Power Cleaning” on page 122
Print Quality is Poor with Black Ink
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
201
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
“Checking and Cleaning the Print Head” on page 120
❏If you cannot solve the problem using head cleaning, you can print immediately with a mixture of
color inks to create composite black by changing the following settings in Windows.
Click Extended Settings on the printer driver's Maintenance tab. If you select Use a Mixture of Color
Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or
Envelope.
Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend
contacting Epson support for repairs.
Colored Banding Appears at Intervals of Approximately 2.5 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 28
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
❏Windows
Select High from Quality on the printer driver's Main tab.
❏Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to
align the print head.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
202
Blurry Prints, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Vertical Alignment menu on the control panel to
align the print head.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged.
&“Checking and Cleaning the Print Head” on page 120
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>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
203
&“Running Power Cleaning” on page 122
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the printer. Load paper in the printer that
matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 141
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 29
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 124
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
204
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting. If you enable this setting, print quality may decline or
printing may slow down.
Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
Printed Photos are Sticky
The print was made on the wrong side of the photo paper.
Solutions
Make sure you are printing on the printable side. When printing on the wrong side of the photo paper,
you need to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 124
Images or Photos are Printed in Unexpected Colors
e following causes can be considered.
The print head nozzles may be clogged.
Solutions
Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
205
Color correction has been applied.
Solutions
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by
default depending on the paper type. Try change the setting.
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the
Scene Correction setting from Automatic to any other option. If changing the setting does not work, use
any color correction method other than PhotoEnhance in Color Management.
&“Adjusting the Print Color” on page 55
Cannot Print Without Margins
Borderless is not set in the print settings.
Solutions
Make borderless setting in the print settings. If you select a paper type that does not support borderless
printing, you cannot select Borderless. Select a paper type that supports borderless printing.
❏Windows
Select Borderless on the printer driver's Main tab.
❏Mac OS
Select a borderless paper size from Paper Size.
&“Paper for Borderless Printing” on page 247
Edges of the Image are Cropped During Borderless Printing
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
206
❏Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the
settings.
❏Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
The Position, Size, or Margins of the Printout Are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 29
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
&“Printable Area” on page 268
Printed Characters Are Incorrect or Garbled
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
207
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.
You are using the printer driver for a dierent printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.
The Printed Image Is Inverted
The image is set to invert horizontally in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
❏Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
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>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
208
Images or photos with a low resolution were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution although they look good enough on the display, and so print quality may decline.
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 120
&“Running Power Cleaning” on page 122
You have made a copy in draft mode.
Solutions
Change the print quality setting to something other than dra mode, and then print again.
Note:
For users in Western Europe, the dra mode is not available.
Colored Banding Appears at Intervals of Approximately 2.5 cm
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
209
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 28
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
Select High in Quality.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to
align the print head.
Blurry Copies, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Vertical Alignment menu on the control panel to
align the print head.
Printout Comes Out as a Blank Sheet
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
210
The print head nozzles may be clogged.
Solutions
Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged.
&“Checking and Cleaning the Print Head” on page 120
&“Running Power Cleaning” on page 122
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the printer. Load paper in the printer that
matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 141
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 29
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 124
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
211
Cannot Copy Without Margins
Borderless is not set in the print settings.
Solutions
Select Copy > Print Settings > Settings > Borderless Copy on the control panel. If you select a paper
that does not support borderless printing, you cannot enable borderless settings. Select a paper type that
supports borderless printing.
&“Paper for Borderless Printing” on page 247
Edges of the Image are Cropped During Borderless Copying
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
Select Copy > Print Settings > Settings > Borderless Copy > Expansion on the control panel, and then
change the setting.
The Position, Size, or Margins of the Copies are Incorrect
e following causes can be considered.
Solving Problems
>
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>
Copy Quality is Poor
212
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 29
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 36
There is dust or dirt on the scanner glass.
Solutions
When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals,
and clean the scanner glass. If there is dust or stains on the glass, the copy area may extend to include the
dust or stains, resulting in the wrong copying position or small images.
&“Cleaning the Scanner Glass” on page 124
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
e following causes can be considered.
The paper path is dirty.
Solutions
Load and eject paper without printing to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 124
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
213
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 124
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 125
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 36
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Menu Options for Copying” on page 76
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent angle.
&“Menu Options for Copying” on page 76
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
214
An Image of the Reverse Side of the Original Appears in the Copied Image
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 36
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Menu Options for Copying” on page 76
The Text or Image Copied from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Solutions
Place originals on the scanner glass.
&“Placing Originals on the Scanner Glass” on page 36
Solving Problems
>
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>
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215
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner
Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 124
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 36
Straight Lines Appear when Scanning from ADF
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 125
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
216
Oset Appears in the Background of Scanned Images
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
When scanning from the scanner glass, place black paper or a desk pad over the original.
&“Placing Originals on the Scanner Glass” on page 36
Cannot Scan the Correct Area on the Scanner Glass
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 36
There is dust or dirt on the scanner glass.
Solutions
Remove any trash or dirt from the scanner glass and document cover. If there is any trash or dirt around
the original, the scanning range expands to include it.
&“Cleaning the Scanner Glass” on page 124
When scanning multiple originals using Epson ScanSmart, there is not enough of a gap
between the originals.
Solutions
When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 in.)
between the originals.
Solving Problems
>
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>
Scanned Image Problems
217
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 >
Epson Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and re-install the scanner soware.
&“Installing or Uninstalling Applications Separately” on page 129
The Text or Image Scanned from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Place originals on the scanner glass.
Related Information
&“Placing Originals on the Scanner Glass” on page 36
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
218
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
e following causes can be considered.
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 124
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 36
Straight Lines Appear when Sending Faxes from the ADF
e following causes can be considered.
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 125
Solving Problems
>
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>
The Quality of the Sent Fax is Poor
219
The Image Quality of the Sent Fax is Poor
e following causes can be considered.
The resolution is set to low.
Solutions
If you do not know the performance of the sender’s fax machine, set the following before sending a fax.
❏Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.
❏Select Fax > Fax Settings and then enable Direct Send.
Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax
may be sent at a lower resolution.
ECM setting is disabled.
Solutions
Select Settings > Fax Settings > Basic Settings and enable the ECM setting on the printer's control panel.
is may clear errors that occur due to connection problems. Note that the speed of sending and
receiving faxes may be slower than when ECM is disabled.
An Image of the Reverse Side of the Original Appears in the Sent Fax
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 36
The density setting is high when sending faxes.
Solutions
Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
220
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
e following causes can be considered.
ECM setting is disabled.
Solutions
Select Settings > Fax Settings > Basic Settings and enable the ECM setting on the printer's control panel.
is may clear errors that occur due to connection problems. Note that the speed of sending and
receiving faxes may be slower than when ECM is disabled.
The image quality setting is low on the sender's fax machine.
Solutions
Ask the sender to send faxes at a higher quality.
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
&“Cannot Solve Printing or Copying Problems” on page 221
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 27
❏Use a higher quality setting on the control panel or the printer driver.
❏To check the actual ink remaining, visually check the ink levels in the printer's tanks. Rell the ink tanks if the
ink levels are below the lower lines.
❏Align the print head.
“Aligning the Print Head” on page 123
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
221
❏Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 120
❏Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
❏Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
❏Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 27
“Available Paper and Capacities” on page 245
“Unavailable Paper Types” on page 247
❏If you turn o the printer, wait for at least 12 hours, and if print quality has still not improved, run Power
Cleaning.
“Running Power Cleaning” on page 122
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
&“Before Contacting Epson” on page 280
&“Contacting Epson Support” on page 280
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
222
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been Connected to the Network...............224
Re-setting the Network Connection....................................225
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)................231
Checking the Network Connection Status................................235
Connecting to a Printer that has been Connected to
the Network
When the printer has already been connected to the network, you can connect a computer or a smart device to the
printer over the network.
Using a Network Printer from a Second Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Printer
Follow the on-screen instructions until the following screen is displayed, select the printer name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Connecting to a Printer that has been Connected t
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224
Using a Network Printer from a Smart Device
You can connect a smart device to the printer using one of the following methods.
Connecting over a wireless router
Connect the smart device to the same Wi-Fi network (SSID) as the printer.
See the following for more details.
“Making Settings for Connecting to the Smart Device” on page 225
Connecting by Wi-Fi Direct
Connect the smart device to the printer directly without a wireless router.
See the following for more details.
“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 231
Re-setting the Network Connection
is section explains how to make the network connection settings and change the connection method when
replacing the wireless router or the computer.
When Replacing the Wireless Router
When you replace the wireless router, make settings for the connection between the computer or the smart device
and the printer.
You need to make these settings if you change your Internet service provider and so on.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Making Settings for Connecting to the Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the
smart device. To use the printer from a smart device, set up from the following website. Access to the website from
the smart device that you want to connect to the printer.
http://epson.sn > Setup
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Repl
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225
When Changing the Computer
When changing the computer, make connection settings between the computer and the printer.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the printer have been
connected.
Changing the Network Connection from Ethernet to Wi-Fi
Change the Ethernet connection to Wi-Fi connection from the printer's control panel. e changing connection
method is basically the same as the Wi-Fi connection settings.
Related Information
&“Making Wi-Fi Settings from the Control Panel” on page 228
Changing the Network Connection from Wi-Fi to Ethernet
Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel.
1. Connect the printer to a router using an Ethernet cable.
2. Disable the Wi-Fi from the printer's control panel.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
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226
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired
LAN (Ethernet), and then click Next.
Note:
e displayed connection method diers depending on the model.
Follow the on-screen instructions.
Enabling Energy Ecient Ethernet
e Energy Ecient Ethernet for the printer is compliant with IEEE802.3az.
When using this function, enable IEEE802.3az for the printer. All devices connected to the network should support
this function.
1. Access Web Cong.
“Running Web Cong on a Web Browser” on page 255
2. Select Advanced Settings from the list at the top right of the window.
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>
Re-setting the Network Connection
>
Changing t
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227
3. Select Network Settings > Wired LAN.
4. Select ON for IEEE 802.3az.
5. Click Next.
6. Click OK.
Making Wi-Fi Settings from the Control Panel
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 228
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 229
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 230
Making Wi-Fi Settings by Entering the SSID and Password
You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the
printer's control panel. To set up using this method, you need the SSID and password for a wireless router.
Note:
If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the
SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless
router.
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
3. Press the OK button to proceed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
…
228
4. Select Wi-Fi Setup Wizard.
5. Select the SSID for the wireless router from printer's control panel, and then press the OK button.
Note:
❏If the SSID you want to connect to is not displayed on the printer's control panel, press the button to update the
list. If it is still not displayed, select Other SSIDs, and then enter the SSID directly.
❏If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless
router with its default settings, use the SSID written on the label.
6. Enter the password.
Select whether or not you print a network connection report aer nishing the settings.
Note:
❏e password is case-sensitive.
❏If you do not know the network name (SSID) check if the information is written on the label of the wireless router. If
you are using the wireless router with its default settings, use the SSID on the label. If you cannot nd any
information, see the documentation provided with the wireless router.
7. When you have setup nished, and then press the OK button.
Note:
If you fail to connect, load paper, and then press the button to print a network connection report.
Related Information
&“Entering Characters” on page 24
&“Checking the Network Connection Status” on page 235
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following
conditions are met, you can set up by using this method.
❏e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏e current Wi-Fi connection was established by pressing a button on the wireless router.
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
3. Press the OK button to proceed.
4. Select Push Button Setup (WPS).
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
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5. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
6. Press the OK button on the printer's control panel. Follow the on-screen instruction hereaer.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
Related Information
&“Checking the Network Connection Status” on page 235
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an
wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless
router.
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi (Recommended).
3. Press the OK button to proceed.
4. Select Others.
5. Select PIN Code (WPS).
6. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into
the wireless router within two minutes.
Note:
See the documentation provided with your wireless router for details on entering a PIN code.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
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230
7. Press the OK button on the printer.
Setup is complete when the setup completion message is displayed.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
Related Information
&“Checking the Network Connection Status” on page 235
Connecting a Smart Device and Printer Directly (Wi-Fi
Direct)
Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and
print from the smart device.
About Wi-Fi Direct
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.
Connecting to Devices using Wi-Fi Direct
is method allows you to connect the printer directly to smart devices without a wireless router.
Note:
For iOS or Android users, it is convenient to set up from Epson Smart Panel.
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
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231
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Check the message, and then press the OK button to proceed.
4. Check the message, and then press the OK button to proceed.
5. Press the
l
.
6. Select Other OS Devices.
7. Scroll the screen with the
d
button, and check the connection information for Wi-Fi Direct.
Adding or Replacing the Computer or Devices
>
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232
8. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the
password.
9. On the printer's control panel, press the OK button.
10. On the printing app screen for the smart device, select the printer that you want to connect to.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Note:
If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link
below http://epson.sn.
Adding or Replacing the Computer or Devices
>
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Disconnecting Wi-Fi Direct (Simple AP) Connection
ere are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections
by using the printer's control panel, or disable each connection from the computer or the smart device. is
section explains how to disable all connections.
c
Important:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Note:
If you want to disconnect a specic device, disconnect from the device instead of the printer. Use one of the following
methods to disconnect the Wi-Fi Direct (Simple AP) connection from the device.
❏Disconnect the Wi-Fi connection to the printer's network name (SSID).
❏Connect to another network name (SSID).
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Press the OK button to proceed.
4. Press the OK button to proceed.
5. Press the button to display the setting screen.
6. Select Disable Wi-Fi Direct.
7. Check the message, and then press the OK button.
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
When a Wi-Fi Direct (Simple AP) connection is enabled, you can change the Wi-Fi Direct settings such as the
network name and the password.
1. Select Wi-Fi Setup on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select Wi-Fi Direct.
3. Press the OK button to proceed.
4. Press the OK button to proceed.
5. Press the button to display the setting screen.
Adding or Replacing the Computer or Devices
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6. Select the menu item that you want to change.
You can select the following menu items.
❏Change Network Name
Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your
arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the soware
keyboard on the control panel.
When changing the network name (SSID), all connected devices are disconnected. Use the new network
name (SSID) if you want to re-connect the device.
❏Change Password
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You
can set the password in ASCII characters that is displayed on the soware keyboard on the control panel.
When changing the password, all connected devices are disconnected. Use the new password if you want to
re-connect the device.
❏Disable Wi-Fi Direct
Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the
printer in Wi-Fi Direct (Simple AP) connection are disconnected.
❏Restore Default Settings
Restore all Wi-Fi Direct (simple AP) settings to their defaults.
e Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted.
7. Follow the on-screen instruction.
Checking the Network Connection Status
You can check the network connection status in the following way.
Related Information
&“Checking the Network Connection Status from the Control Panel” on page 235
&“Printing a Network Connection Report” on page 236
Checking the Network Connection Status from the Control Panel
You can check the network connection status using the network icon or the network information on the printer’s
control panel.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
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235
Checking the Network Connection Status using the Network Icon
You can check the network connection status and strength of the radio wave using the network icon on the
printer's home screen.
Related Information
&“Guide to the Network Icon” on page 23
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1. Load papers.
2. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select Network Settings > Connection Check.
e connection check starts.
4. Press the
x
button.
5. Follow the instructions on the printer's screen to print the network connection report.
If an error has occurred, check the network connection report, and then follow the printed solutions.
6. Press the OK button.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
b. Messages on the Network Environment
Related Information
&“E-1” on page 238
&“E-2, E-3, E-7” on page 238
&“E-5” on page 239
&“E-6” on page 239
&“E-8” on page 239
&“E-9” on page 240
&“E-10” on page 240
&“E-11” on page 240
&“E-12” on page 241
&“E-13” on page 241
&“Message on the Network Environment” on page 242
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>
Checking the Network Connection Status
>
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E-1
Solutions:
❏Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏Make sure your hub or other network device is turned on.
❏If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏Make sure your wireless router is turned on.
❏Conrm that your computer or device is connected correctly to the wireless router.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Place the printer closer to your wireless router and remove any obstacles between them.
❏If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
http://epson.sn > Setup
❏Another smart device was added to the network using push button setup.
❏e Wi-Fi network was set up using any method other than push button setup.
Related Information
&“Making Settings for Connecting to the Computer” on page 226
&“Making Wi-Fi Settings from the Control Panel” on page 228
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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238
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏WEP-64 bit (40 bit)
❏WEP-128 bit (104 bit)
❏WPA PSK (TKIP/AES)
*
❏WPA2 PSK (TKIP/AES)
*
❏WPA (TKIP/AES)
❏WPA2 (TKIP/AES)
❏WPA3-SAE (AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
Related Information
&“Making Settings for Connecting to the Computer” on page 226
E-8
Solutions:
❏Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel.
Related Information
&“Printing a Network Status Sheet” on page 242
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>
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>
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E-9
Solutions:
Check the following.
❏Devices are turned on.
❏You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
&“Making Settings for Connecting to the Computer” on page 226
E-10
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
Related Information
&“Printing a Network Status Sheet” on page 242
E-11
Solutions:
Check the following.
❏e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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240
Related Information
&“Printing a Network Status Sheet” on page 242
E-12
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏e network addresses for other devices (subnet mask and default gateway) are the same.
❏e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Printing a Network Status Sheet” on page 242
&“Making Settings for Connecting to the Computer” on page 226
E-13
Solutions:
Check the following.
❏Network devices such as a wireless router, hub, and router are turned on.
❏e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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241
Related Information
&“Printing a Network Status Sheet” on page 242
&“Making Settings for Connecting to the Computer” on page 226
Message on the Network Environment
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices or
connect it to the other network rst.
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet or the printer’s control panel.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a smart device to the
printer.
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the
menu to change the setting. You can change the network name following
after DIRECT-XX-. Enter within 22 characters.
Printing a Network Status Sheet
You can check the detailed network information by printing it.
1. Load papers.
2. Select Settings on the home screen.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
3. Select Network Settings > Print Status Sheet.
4. Press the
x
button.
e network status sheet is printed.
Checking the Network of the Computer (Windows only)
By using the command prompt, check the connection status of the computer and the connection path to the
printer. is will lead you to solve the problems.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
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242
❏ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏Format : ipcong /all
❏Examples :
❏pathping command
You can conrm the list of routers passing through the destination host and the routing of communication.
❏Format : pathping xxx.xxx.xxx.xxx
❏Examples : pathping 192.0.2.222
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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Product Information
Paper Information.................................................245
Consumable Products Information.....................................248
Soware Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Settings Menu List.................................................257
Product Specications..............................................268
Regulatory Information.............................................276
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 247
“Paper for 2-Sided Printing” on page 247
Paper suitable for printing documents
Media Name Size Loading Capacity
(Sheets)
Epson Bright White Ink Jet Paper A4 Up to the line indicated
by the triangle symbol
on the edge guide.
Paper suitable for printing documents and photos
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Ink Jet Paper A4 80
Epson Double-sided Photo Quality Ink Jet Paper Letter, A4 80
Epson Matte Paper-Heavyweight A4 20
Epson Double-Sided Matte Paper A4 1
Paper suitable for printing photos
Media Name Size Loading Capacity
(Sheets)
Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 16:9 wide
size(102x181 mm), 10x15 cm (4x6 in.) 20
*
Epson Premium Semigloss Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Product Information
>
Paper Information
>
Available Paper and Capacities
245
Media Name Size Loading Capacity
(Sheets)
Epson Photo Paper Glossy A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Epson Value Glossy Photo Paper A4, 10x15 cm (4x6 in.) 20
*
* Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
Various other paper types
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Self Adhesive Sheets A4 1
Commercially Available Paper
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 247
“Paper for 2-Sided Printing” on page 247
Plain papers
Plain paper includes copy paper.
Size Loading Capacity (Sheets)
Letter, A4, B5, A5, A6, B6, 16K (195×270 mm) Up to the line indicated by the triangle symbol on
the edge guide.
*1
Legal, 8.5×13 in., Indian-Legal 1
User Dened
*2
(mm)
54x86 to 215.9x1200
1
*1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
*2 Only printing from computer is available.
Envelope
Size Loading Capacity (Envelopes)
Envelope #10, Envelope DL, Envelope C6 10
Product Information
>
Paper Information
>
Available Paper and Capacities
246
Paper for Borderless Printing
Genuine Epson Paper
❏Epson Ultra Glossy Photo Paper (10x15 cm (4x6 in.) )
❏Epson Premium Glossy Photo Paper (10x15 cm (4x6 in.), 16:9 wide size(102x181 mm))
❏Epson Premium Semigloss Photo Paper (10x15 cm (4x6 in.) )
❏Epson Photo Paper Glossy (10x15 cm (4x6 in.) )
❏Epson Value Glossy Photo Paper (10x15 cm (4x6 in.) )
Related Information
&“Available Paper and Capacities” on page 245
Paper for 2-Sided Printing
Genuine Epson Paper
❏Epson Bright White Ink Jet Paper
❏Epson Double-sided Photo Quality Ink Jet Paper
❏Epson Double-Sided Matte Paper
Related Information
&“Available Paper and Capacities” on page 245
Commercially Available Paper
❏Plain paper, Copy paper
Related Information
&“Available Paper and Capacities” on page 245
Unavailable Paper Types
Do not use the following papers. Using these types of paper causes paper jams and smears on the printout.
❏Papers that are wavy
❏Papers that are torn or cut
❏Papers that are folded
❏Papers that are damp
❏Papers that are too thick or too thin
❏Papers that have stickers
Product Information
>
Paper Information
>
Unavailable Paper Types
247
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏Envelopes that are curled or folded
❏Envelopes with adhesive surfaces on the aps or window envelopes
❏Envelopes that are too thin
ey may curl during printing.
Consumable Products Information
Ink Bottle Codes
Epson recommends the use of genuine Epson ink bottles.
e following are the codes for genuine Epson ink bottles.
c
Important:
❏Epson warranty does not cover damage caused by inks other than those specied, including any genuine Epson
ink not designed for this printer or any third party ink.
❏Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.
Note:
❏Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏Although the ink bottles may contain recycled materials, this does not aect printer function or performance.
❏Specications and appearance of the ink bottle are subject to change without prior notice for improvement.
For Europe
Product BK: Black C: Cyan M: Magenta Y: Yellow
ET-4800 Series/
ET-2820 Series
104 104 104 104
L5290 Series/L3260
Series
103 103 103 103
Note:
Visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield
For Australia and New Zealand
BK: Black C: Cyan M: Magenta Y: Yellow
522 522 522 522
Product Information
>
Consumable Products Information
>
Ink Bottle Codes
248
For Asia
BK: Black C: Cyan M: Magenta Y: Yellow
003 003 003 003
Software Information
is section introduces the network services and soware products available for your printer from the Epson
website.
Software for Printing
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences
❏Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
Product Information
>
Software Information
>
Software for Printing
249
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Making Operation Settings for the Windows Printer Driver
You can make settings such as enabling EPSON Status Monitor 3.
1. Access the printer driver window.
2. Click Extended Settings on the Maintenance tab.
3. Make the appropriate settings, and then click OK.
See the online help for explanations of the setting items.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 249
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier.See the application's help for details.
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Product Information
>
Software Information
>
Software for Printing
250
Guide to Mac OS Printer Driver
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Accessing the Operation Settings Window of the Mac OS Printer Driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver).
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏To use this application the printer driver for this printer must be installed.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Product Information
>
Software Information
>
Software for Printing
251
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
&“Installing the Applications Separately” on page 129
Application for Easily Operating the Printer from a Smart device (Epson Smart
Panel)
Epson Smart Panel is an application that allows you to perform printer operations easily including printing,
copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart
device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
You can also copy easily by registering a copy favorite.
Search for and install Epson Smart Panel from App Store or Google Play.
Application for Printing Easily from an Android Application (Epson Print
Enabler)
Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web
pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will
discover an Epson printer that is connected to the same wireless network.
Search for and install Epson Print Enabler from Google Play.
Software for Scanning
Application for Scanning from a Computer (Epson ScanSmart)
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Product Information
>
Software Information
>
Software for Scanning
252
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Software for Faxing
Application for Conguring Fax Operations and Sending Faxes (FAX Utility)
FAX Utility is an application that allows you to congure various settings for sending faxes from a computer. You
can create or edit the contacts list to be used when sending a fax, congure to save received faxes in PDF format on
the computer, and so on. See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏Make sure you have installed the printer driver before installing FAX Utility.
❏Make sure the FAX Utility has been installed. See "Starting on Windows" or "Starting on Mac OS" below to check if the
application has been installed.
Starting on Windows
❏Windows 10
Click the start button, and select Epson Soware > FAX Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs (or Programs) > Epson Soware > FAX Utility.
Starting on Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer (FAX). Click Options & Supplies > Utility > Open Printer Utility.
Related Information
&“Sending Faxes Using the Printer” on page 102
&“Receiving Faxes on a Computer” on page 116
Application for Sending Faxes (PC-FAX Driver)
PC-FAX driver is an application that allows you to send a document created on a separate application as a fax
directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for
details.
Product Information
>
Software Information
>
Software for Faxing
253
Note:
❏Windows Server operating systems are not supported.
❏Check if PC-FAX driver has been installed. See "Accessing from Windows" or "Accessing from Mac OS" below.
❏e operation diers depending on the application you used to create the document. See the application's help for details.
Accessing from Windows
In the application, select Print or Print Setup from the File menu. Select your printer (FAX), and then click
Preferences or Properties.
Accessing from Mac OS
In the application, select Print from the File menu. Select your printer (FAX) as the Printer setting, and then select
Fax Settings or Recipient Settings from the pop-up menu.
Related Information
&“Sending Faxes Using the Printer” on page 102
Software for Package Creation
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique soware packages and distribute them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Software for Making Settings
Application for Conguring Printer Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the printer status or change the network service and printer settings. To use the
Web Cong, connect the printer and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Note:
e initial value of the Web Cong administrator password is the product serial number. Check the product serial number
on the label on the printer.
Product Information
>
Software Information
>
Software for Making Settings
254
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Select the network icon on the printer's home screen, and then select the active connection method to conrm
the printer's IP address.
Note:
You can also check the IP address by printing the network connection report.
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Cong from the product information screen of the Epson Smart Panel.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
&“Message on the Network Environment” on page 242
Running Web Cong on Windows
When connecting a computer to the printer using WSD, follow the steps below to run Web Cong.
1. Open the printer list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
2. Right-click on your printer and select Properties.
3. Select the Web S er vice tab and click the URL.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Product Information
>
Software Information
>
Software for Making Settings
255
Running Web Cong on Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies> Show Printer Webpage.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Application for Setting up the Device on a Network (EpsonNet Cong)
EpsonNet Cong is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏Windows 10/Windows Server 2019/Windows Server 2016
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
Related Information
&“Installing the Applications Separately” on page 129
Software for Updating
Application for Updating Software and Firmware (EPSON Software Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware over the Internet. If
you want to check for update information regularly, you can set the interval for checking for updates in EPSON
Soware Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
Product Information
>
Software Information
>
Software for Updating
256
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Soware > EPSON Soware
Updater.
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Related Information
&“Installing the Applications Separately” on page 129
Settings Menu List
Select Settings on the home screen of the printer to make various settings.
Maintenance
Select the menus on the control panel as described below.
Settings > Maintenance
Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check
pattern.
Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Power Cleaning:
Select this feature to replace all of the ink inside the ink tubes. More ink is consumed than in usual
cleaning. See the "Related Information" below for details on using this feature.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
❏Vertical Alignment
Select this feature if your printouts look blurry or text and lines are misaligned.
❏Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Product Information
>
Settings Menu List
>
Maintenance
257
Fill Ink:
Select this feature to reset the ink level to 100% when lling the ink tank.
Set Ink Level:
Select this feature to set the ink level according to the actual ink remaining.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the
internal rollers.
Related Information
&“Checking and Cleaning the Print Head” on page 120
&“Running Power Cleaning” on page 122
&“Relling the Ink Tanks” on page 197
&“Cleaning the Paper Path for Ink Smears” on page 124
Printer Setup
Select the menus on the control panel as described below.
Settings > Printer Setup
Before Using Basic Settings
In this menu group, the following items are only for ET-4800 Series/L5290 Series.
❏Sound
❏Date/Time Settings
❏Country/Region
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper source.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Error Notice:
Select On to display an error message when the selected paper size or type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper source. If you
disable this feature, you cannot print from an iPhone or iPad using AirPrint.
Product Information
>
Settings Menu List
>
Printer Setup
258
Sound:
Adjust the volume.
❏Mute
Select On to mute all sound.
❏Normal Mode
Select the volume such as Button Press.
❏Quiet Mode
Select the volume such as Button Press in Quiet Mode.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on
the paper type and print quality settings you selected, there may be no dierence in the printer's noise
level.
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of
purchase.
Select this setting to turn the printer o automatically when it is not used for a specied period of
time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy eciency. Please consider the environment before making any change.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
❏Power O If Inactive
Select this setting to turn the printer o automatically if it is not used for a specied period of
time. Any increase will aect the product’s energy eciency. Please consider the environment
before making any change.
❏Power O If Disconnected
Select this setting to turn the printer o aer 30 minutes when all ports including the LINE port
are disconnected. is feature may not be available depending on your region.
Date/Time Settings:
❏Date/Time
Enter the current date and time.
❏Daylight Saving Time
Select the summer time setting that applies to your area.
❏Time Dierence
Enter the time dierence between your local time and UTC (Coordinated Universal Time).
Country/Region:
Select the country or region in which you are using your printer. If you change the country or region,
your fax settings return to their defaults and you must select them again.
Language:
Select the language used on the LCD screen.
Product Information
>
Settings Menu List
>
Printer Setup
259
Keyboard
Change the layout of the keyboard on the LCD screen.
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB. When Disable is
selected, printing and scanning that is not sent over a network connection is restricted.
Network Settings
Select the menus on the control panel as described below.
Settings > Network Settings
Print Status Sheet:
Prints a network status sheet.
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from following and then
follow the instructions on the control panel.
Wi-Fi (Recommended):
❏Wi-Fi Setup Wizard
❏Push Button (WPS)
❏Others
❏PIN Code (WPS)
❏Wi-Fi Auto Connect
❏Disable Wi-Fi
You may be able to resolve network problems by disabling the Wi-Fi settings or making
the Wi-Fi settings again. Select Wi-Fi Setup > Wi-Fi (Recommended) > OK > Others >
Disable Wi-Fi > OK.
Wi-Fi Direct:
❏iOS
❏Other OS Devices
❏Modify
❏Change Network Name
❏Change Password
❏Disable Wi-Fi Direct
❏Restore Default Settings
Product Information
>
Settings Menu List
>
Network Settings
260
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Related Information
&“Making Wi-Fi Settings from the Control Panel” on page 228
&“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 231
&“Checking the Network Connection Status” on page 235
Epson Connect Services
Select the menus on the control panel as described below.
Settings > Epson Connect Services
Register/Delete:
Register or delete the printer to or from the Epson Connect services.
For usage guides, see the following portal website.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Suspend/Resume:
Select whether to suspend or resume Epson Connect services.
Email Address:
Check the printer's email address that is registered to the Epson Connect services.
Status:
Check whether or not the printer is registered and connected to the Epson Connect services.
Contacts Manager
is menu is only available for ET-4800 Series/L5290 Series.
Select the menus on the control panel as described below.
Settings > Contacts Manager
Add Entry:
Register the entry to be used for faxes in contacts.
Add Group:
Register the entry for group faxes in contacts.
Edit:
Edit the entries and groups registered in contacts.
Product Information
>
Settings Menu List
>
Contacts Manager
261
Delete:
Delete the entry or group registered in contacts.
Print Contacts:
Print the entry information and group information for the contacts in the list.
Fax Settings
Faxing feature is available only for ET-4800 Series/L5290 Series.
Related Information
&“Check Fax Connection” on page 262
&“Fax Setting Wizard” on page 262
&“Basic Settings Menu” on page 262
&“Receive Settings Menu” on page 264
&“Report Settings Menu” on page 265
&“Security Settings Menu” on page 266
&“User Default Settings Menu” on page 266
Check Fax Connection
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Check Fax Connection
Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax
transmission. You can print the check result on A4 size plain paper.
Fax Setting Wizard
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Fax Setting Wizard
Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions.
Related Information
&“Basic Settings Menu” on page 262
&“Making the Printer Ready to Send and Receive Faxes” on page 92
Basic Settings Menu
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Basic Settings
Product Information
>
Settings Menu List
>
Fax Settings
262
Fax Speed:
Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication
error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP
(VoIP) phone service.
ECM:
Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by
telephone line noise. If this is disabled, you cannot send or receive documents in color.
Dial Tone Detection:
Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch
Exchange) or digital phone line, the printer may fail to start dialing. In this situation, change the Line
Type setting to PBX. If this does not work, disable this feature. However, disabling this feature may
drop the rst digit of a fax number and send the fax to the wrong number.
Dial Mode:
Select the type of phone system to which you have connected the printer. When set to Pulse, you can
temporarily switch the dialing mode from pulse to tone by pressing ("T" is entered) while entering
numbers on the fax top screen. is setting may not be displayed depending on your region or
country.
Line Type:
Select the line type to which you have connected the printer.
When using the printer in an environment that uses extensions and requires an external access code,
such as 0 and 9, to get an outside line, select PBX. For an environment that uses a DSL modem or
terminal adapter, setting to PBX is also recommended.
Access Code
Select Use, and then register an external access code such as 0 or 9. en, when sending a fax
to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in
Contacts as an external access code. If an external access code such as 0 or 9 is set in a contact,
you cannot send faxes to the contact. In this case, set Access Code to Do Not Use, otherwise
you must change the code in Contacts to #.
Header:
Enter your sender name and fax number. ese appear as a header on outgoing faxes.
❏Your Phone Number: You can enter up to 20 characters using 0-9 + or space.
❏Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters
for each sender name.
Receive Mode:
Select the receive mode. For details, see the related Information below.
DRD:
If you have subscribed to a distinctive ring service from your telephone company, select the ring
pattern to be used for incoming faxes. e distinctive ring service, oered by many telephone
companies (the service name diers by company), allows you to have several phone numbers on one
phone line. Each number is assigned dierent ring pattern. You can use one number for voice calls
and another for fax calls. Depending on the region, this option may be On or O.
Product Information
>
Settings Menu List
>
Fax Settings
263
Rings to Answer:
Select the number of rings that must occur before the printer automatically receives a fax.
Remote Receive:
Remote Receive
When you answer an incoming fax call on a phone connected to the printer, you can start
receiving the fax by entering the code using the phone.
Enter Start Code
Set the start code of Remote Receive. Enter two characters using 0-9, *, #.
Rejection Fax:
Rejection Fax
Select options to reject receiving junk faxes.
❏Rejection Number List: If the other party's phone number is in the rejection number list, set
whether to reject the incoming faxes.
❏Fax Header Blank: If the other party's phone number is blocked, set whether to reject
receiving the faxes.
❏Caller not in Contacts: If the other party's phone number is not in the contacts, set whether
to reject receiving the faxes.
Edit Blocked Number list
You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters
using 0-9, *, #, or space.
Related Information
&“Making the Printer Ready to Send and Receive Faxes” on page 92
&“Making Settings for a PBX Phone System” on page 94
&“Receiving Incoming Faxes” on page 106
&“Making Settings for Blocking Junk Faxes” on page 96
Receive Settings Menu
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Receive Settings
Save to Computer:
Saves received faxes as PDF les on a computer connected to the printer. You can only set this to Yes
by using the FAX Utility (application). You cannot enable this from printer's control panel. Install the
FAX Utility on the computer in advance. Aer setting this to Yes, you can change this to Ye s an d
Print from the printer's control panel.
Auto Reduction:
Prints received faxes with large-size documents reduced to t on the paper in the paper source.
Reducing may not always be possible depending on the received data. If this is turned o, large
Product Information
>
Settings Menu List
>
Fax Settings
264
documents are printed at their original size on multiple sheets, or a blank second page may be
ejected.
Split Page Settings:
Prints received faxes with the page split when the size of the received documents is larger than the
size of the paper loaded in the printer.
Auto Rotation:
Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size
paper. is setting is applied when the paper size setting for at least one paper source used for
printing faxes is set to A5.
By selecting O, faxes received as landscape-oriented A5 size, which are the same width as A4
portrait documents, are assumed to be A4 size faxes and printed as such.
Check the paper size setting in Settings > Printer Setup > Paper Source Settings.
Add Reception Information:
Prints reception information on the received fax, even if the sender does not set the header
information. e reception information includes the received date and time, sender's ID, and page
number (such as "P1"). When Split Page Settings is enabled, the split page number is also included.
Print Start Timing:
Select options to start printing the faxes to receive.
❏All Pages Received: Printing starts aer receiving all of the pages. To start printing from the rst
page or last page depends on the setting of Collation Stack feature. See the explanation for
Collation Stack.
❏First Page Received: Starts printing when the rst page is received, and then prints in order as the
pages are received. If the printer cannot start printing, such as when it is printing other jobs, the
printer starts printing received pages as a batch when it is available.
Collation Stack:
Since the rst page is printed last (output to the top), the printed documents are stacked in the correct
page order. When the printer is running low on memory, this feature may not be available.
Print Suspend Time:
During the time period you specied from Stop through Restart you specied, the printer saves
documents received in the printer's memory without printing them. is feature can be used for
noise prevention at night or to prevent condential documents from being disclosed while you are
away. Before using this feature, make sure there is enough free memory. When you set this to O, you
can print the received documents even before the restart time.
Quiet Mode:
Reduces the noise the printer makes when printing faxes, however, print speed may be reduced.
Report Settings Menu
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Report Settings
Product Information
>
Settings Menu List
>
Fax Settings
265
Fax Log Auto Print:
Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are
completed. Select On(Time) to print the log at a specied time. However, if the number of fax jobs
exceeds 30, the log is printed before the specied time.
Attach Fax image to report:
Prints a Transmission Report with an image of the rst page of the sent document. Select On(Large
Image) to print the upper part of the page without reducing. Select On(Small Image) to print the
entire page reducing it to t onto the report.
Report Format:
Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select
Detail to print with error codes.
Security Settings Menu
You can nd the menu on the printer's control panel below:
Settings > Fax Settings > Security Settings
Direct Dialing Restrictions:
Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select
recipients only from the contacts list or sent history.
Selecting Enter Twice requires the operator to enter the fax number again when the number was
manually entered.
Selecting O enables manual entry of the recipient's fax numbers.
Broadcasting Restrictions:
Selecting On allows only one fax number to be entered as the Recipient.
Conrm Address List:
Displays a recipient conrmation screen before starting the transmission.
You can select the recipients from All or Only for Broadcasting.
Backup Data Auto Clear:
Backup copies of sent and received documents are usually temporarily stored in the printer's memory
to prepare for an unexpected power failure due to an electricity failure or incorrect operations.
Selecting On automatically erases the backups when sending or receiving a document completes
successfully and the backups become unnecessary.
Clear Backup Data:
Erases all backup copies temporarily stored in the printer's memory. Run this before you give the
printer to someone else or dispose of it.
User Default Settings Menu
You can nd the menu on the printer's control panel below:
Product Information
>
Settings Menu List
>
Fax Settings
266
Settings > Fax Settings > User Default Settings
e settings made in this menu become your default settings for in the Fax > Menu. For details, see the related
information below.
Related Information
&“Scan Settings” on page 109
&“Fax Send Settings” on page 109
Print Status Sheet
Select the menus on the control panel as described below.
Settings > Print Status Sheet
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints, B&W prints, color prints, and the total number of pages fed through the
printer including items such as the status sheet, from the time you purchased the printer.
Customer Research
Select the menus on the control panel as described below.
Settings > Customer Research
Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Select Modify to change this setting.
Restore Default Settings
Select the menus on the control panel as described below.
Settings > Restore Default Settings
Product Information
>
Settings Menu List
>
Restore Default Settings
267
Resets the following menus to their defaults.
❏Network Settings
❏Copy Settings
❏Scan Settings
❏Fax Settings
❏Clear All Data and Settings
Firmware Update
Select the menus on the control panel as described below.
Settings > Firmware Update
Update:
Check if the latest version of the rmware has been uploaded to the network server. e rmware is
updated when new rmware is found. Once the update has started, it cannot be interrupted.
Current Version:
Displays the current rmware version of your printer.
Notication:
Select On to receive a notication if a rmware update is available.
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 180
Color ink nozzles: 59 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Envelopes Envelope #10, DL, C6: 75 to 100 g/m (20 to 27 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Product Information
>
Product Specications
>
Printer Specications
268
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 41.0 mm (1.61 in.)
D 37.0 mm (1.46 in.)
Borderless printing
A 44.0 mm (1.73 in.)
B 40.0 mm (1.57 in.)
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 41.0 mm (1.61 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Eective Pixels 10200×14040 pixels (1200 dpi)
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Scanning Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Output Resolution 50 to 9600 dpi in 1 dpi increments
Product Information
>
Product Specications
>
Scanner Specications
269
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bits per pixel external
Light Source LED
Interface Specications
For Computer Hi-Speed USB
*
* USB 3.0 cables are not supported.
ADF Specications
ET-4800 Series/L5290 Series Only
Available Paper Sizes A4, Letter, Legal, 8.5×13in, Indian-Legal
Paper Type Plain Paper
Weight of Paper 64 to 95 g/m
Loading Capacity A4, Letter: 30 sheets or 3.3 mm
Legal, 8.5×13in, Indian-Legal: 10 sheets
Auto duplex scanning Not supported
Even when the original meets the specications for media that can be placed in the ADF, it may not feed from the
ADF or the scan quality may decline depending on the paper properties or quality.
Fax Specications
ET-4800 Series/L5290 Series Only
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems
Speed Up to 33.6 kbps
Product Information
>
Product Specications
>
Fax Specications
270
Resolution Monochrome
❏Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.)
❏Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
❏Photo: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
Color
200×200 dpi
Page Memory Up to 100 pages (when received ITU-T No.1 chart in monochrome draft mode)
Redial
*
2 times (with 1 minute intervals)
Interface RJ-11 Phone Line, RJ-11 Telephone set connection
* The specications may dier by country or region.
Network Specications
Wi-Fi Specications
Standards IEEE802.11b/g/n
*1
Frequency Range 2.4 GHz
Coordination Modes Infrastructure, Wi-Fi Direct (Simple AP)
*2*3
Wireless Securities
*4
WEP (64/128bit), WPA2-PSK (AES)
*5
, WPA3-SAE (AES)
*1 IEEE802.11n is only available for the HT20.
*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet connection.
*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Ethernet Specications
ET-4800 Series/L5290 Series Only
Standards IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Ecient Ethernet)
*2*3
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
Product Information
>
Product Specications
>
Network Specications
271
*2 The connected device should comply with IEEE802.3az standards.
*3 IEEE802.3az is disabled by default. See "Related Information" to enable this setting.
Related Information
&“Enabling Energy Ecient Ethernet” on page 227
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4 ✓-
Standard TCP/IP (Windows) IPv4, IPv6 ✓-
WSD Printing (Windows) IPv4, IPv6 ✓Windows Vista or
later
Bonjour Printing (Mac OS) IPv4, IPv6 ✓-
IPP Printing (Windows, Mac
OS)
IPv4, IPv6 ✓-
PictBridge Printing (Wi-Fi) IPv4 - Digital camera
Epson Connect (Email Print,
Remote Print)
IPv4 ✓-
AirPrint (iOS, Mac OS) IPv4, IPv6 ✓iOS 5 or later, Mac
OS X v10.7 or later
Network Scanning Epson Scan 2 IPv4, IPv6 ✓-
Epson ScanSmart IPv4 ✓Windows 7 or later,
Mac OS X El
Capitan or later
Event Manager IPv4 ✓Windows XP, Vista,
Mac OS X v10.6 to
Yosemite
Epson Connect (Scan to
Cloud)
IPv4 - -
AirPrint (Scan) IPv4, IPv6 ✓OS X Mavericks or
later
Fax Send a fax IPv4 ✓-
Receive a fax IPv4 ✓-
AirPrint (Faxout) IPv4, IPv6 ✓OS X Mountain
Lion or later
Security Protocol
SSL/TLS HTTPS Server/Client, IPPS
Product Information
>
Product Specications
>
Network Specications
272
SNMPv3
Supported Third Party Services
AirPrint Print iOS 5 or later/Mac OS X v10.7.x or later
Scan OS X Mavericks or later
Fax OS X Mountain Lion or later
Dimensions
ET-4800 Series/L5290 Series
Dimensions Storage
❏Width: 375 mm (14.8 in.)
❏Depth: 347 mm (13.7 in.)
❏Height: 237 mm (9.3 in.)
Printing
❏Width: 375 mm (14.8 in.)
❏Depth: 578 mm (22.8 in.)
❏Height: 253 mm (10.0 in.)
Weight
*
Approx. 5.0 kg (11.0 lb)
* Without the ink and the power cord.
ET-2820 Series/L3260 Series
Dimensions Storage
❏Width: 375 mm (14.8 in.)
❏Depth: 347 mm (13.7 in.)
❏Height: 179 mm (7.0 in.)
Printing
❏Width: 375 mm (14.8 in.)
❏Depth: 578 mm (22.8 in.)
❏Height: 253 mm (10.0 in.)
Weight
*
Approx. 4.1 kg (9.0 lb)
* Without the ink and the power cord.
Product Information
>
Product Specications
>
Dimensions
273
Electrical Specications
ET-4800 Series/L5290 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.5 W
Sleep mode: Approx. 0.7 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.5 W
Sleep mode: Approx. 0.7 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
ET-2820 Series/L3260 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.5 W
Sleep mode: Approx. 0.7 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.5 W
Sleep mode: Approx. 0.7 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Product Information
>
Product Specications
>
Electrical Specications
274
Environmental Specications
Operation Use the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage Temperature: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Bottles
Storage Temperature -20 to 40 °C (-4 to 104 °F)
*
Freezing Temperature -15 °C (5 °F)
Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
System Requirements
❏Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit)
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
Windows Server 2003 (SP2) or later
❏Mac OS
Mac OS X v10.6.8 or later
Note:
❏Mac OS may not support some applications and features.
❏e UNIX File System (UFS) for Mac OS is not supported.
Product Information
>
Product Specications
>
System Requirements
275
Regulatory Information
Standards and Approvals
Standards and Approvals for U.S. Model
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
is equipment contains the following wireless module.
Manufacturer: Seiko Epson Corporation
Type: J26H006
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modication of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
Standards and Approvals for European Model
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
C622B, C634G
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Frequency Maximum Radio-Frequency Power Transmitted
2400-2483.5 MHz 20 dBm (EIRP)
Product Information
>
Regulatory Information
>
Standards and Approvals
276
Standards and Approvals for Australian Model
EMC AS/NZS CISPR32 Class B
Epson hereby declares that the following equipment Models are in compliance with the essential requirements and
other relevant provisions of AS/NZS4268:
C622B, C634G
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Standards and Approvals for New Zealand Model
General Warning
e grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the product
by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a dierent make or model, nor does it
imply that any product is compatible with all of Telecom's network services.
Telepermitted equipment only may be connected to the EXT telephone port. is port is not specically designed
for 3-wire-connected equipment. 3-wire-connected equipment might not respond to incoming ringing when
attached to this port.
Important Notice
Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not
dependent on local power, is available for emergency use.
is equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it
is designed. Telecom will accept no responsibility should diculties arise in such circumstances.
is equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
Product Information
>
Regulatory Information
>
Restrictions on Copying
277
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
>
Regulatory Information
>
Restrictions on Copying
278
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
280
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in New Zealand
281
Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
e site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation. Securing the ink tank with tape and
keeping the product upright is also recommended.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
282
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Techn ical support
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
283
Epson Service Center
Province Company Name Address Phone
E-mail
JAKARTA Epson Sales and
Service Jakarta
(SUDIRMAN)
Wisma Keiai Lt. 1 Jl. Jenderal
Sudirman Kav. 3 Jakarta Pusat - DKI
JAKARTA 10220
021-5724335
ess@epson-indonesia.co.id
ess.support@epson-indonesia.co.id
SERPONG Epson Sales and
Service Serpong
Ruko Melati Mas Square Blok A2
No.17 Serpong-Banten
082120090084 / 082120090085
esstag@epson-indonesia.co.id
esstag.support@epson-indonesia.co.id
SEMARANG Epson Sales and
Service Semarang
Komplek Ruko Metro Plaza Block
C20 Jl. MT Haryono No. 970
Semarang -JAWA TENGAH
024 8313807 / 024 8417935
esssmg@epson-indonesia.co.id
esssmg.support@epson-indonesia.co.id
JAKARTA Epson Sales and
Service Jakarta
(MANGGA DUA)
Ruko Mall Mangga Dua No. 48 Jl.
Arteri Mangga Dua, Jakarta Utara -
DKI JAKARTA
021 623 01104
jkt-technical1@epson-indonesia.co.id
jkt-admin@epson-indonesia.co.id
BANDUNG Epson Sales and
Service Bandung
Jl. Cihampelas No. 48 A Bandung
Jawa Barat 40116
022 420 7033
bdg-technical@epson-indonesia.co.id
bdg-admin@epson-indonesia.co.id
MAKASSAR Epson Sales and
Service Makassar
Jl. Cendrawasih NO. 3A, kunjung
mae, mariso, MAKASSAR - SULSEL
90125
0411- 8911071
mksr-technical@epson-indonesia.co.id
mksr-admin@epson-indonesia.co.id
MEDAN Epson Service
Center Medan
Jl. Bambu 2 Komplek Graha Niaga
Nomor A-4, Medan - SUMUT
061- 42066090 / 42066091
mdn-technical@epson-indonesia.co.id
mdn-adm@epson-indonesia.co.id
PALEMBANG Epson Service
Center Palembang
Jl. H.M Rasyid Nawawi No. 249
Kelurahan 9 Ilir Palembang
Sumatera Selatan
0711 311 330
escplg.support@epson-indonesia.co.id
PEKANBARU Epson Service
Center PekanBaru
Jl. Tuanku Tambusai No. 459 A Kel.
Tangkerang barat Kec Marpoyan
damai Pekanbaru - Riau 28282
0761- 8524695
pkb-technical@epson-indonesia.co.id
pkb-admin@epson-indonesia.co.id
PONTIANAK Epson Service
Center Pontianak
Komp. A yani Sentra Bisnis G33, Jl.
Ahmad Yani - Pontianak
Kalimantan Barat
0561- 735507 / 767049
pontianak-technical@epson-
indonesia.co.id
pontianak-admin@epson-indonesia.co.id
SAMARINDA Epson Service
Center Samarinda
Jl. KH. Wahid Hasyim (M. Yamin)
Kelurahan Sempaja Selatan
Kecamatan Samarinda UTARA -
SAMARINDA - KALTIM
0541 7272 904
escsmd@epson-indonesia.co.id
escsmd.support@epson-indonesia.co.id
Where to Get Help
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Contacting Epson Support
>
Help for Users in Indonesia
284
Province Company Name Address Phone
E-mail
SURABAYA Epson Sales &
Service Surabaya
(barat)
Jl. Haji Abdul Wahab Saimin, Ruko
Villa Bukit Mas RM-11, Kec. Dukuh
Pakis, Surabaya - 60225
031- 5120994
sby-technical@epson-indonesia.co.id
sby-admin@epson-indonesia.co.id
YOGYAKARTA Epson Service
Center Yogyakarta
YAP Square, Block A No. 6 Jl. C
Simanjutak Yogyakarta - DIY
0274 581 065
ygy-technical@epson-indonesia.co.id
ygy-admin@epson-indonesia.co.id
JEMBER Epson Service
Center Jember
JL. Panglima Besar Sudirman Ruko
no.1D Jember-Jawa Timur (Depan
Balai Penelitian & Pengolahan
Kakao)
0331- 488373 / 486468
jmr-admin@epson-indonesia.co.id
jmr-technical@epson-indonesia.co.id
MANADO EPSON SALES AND
SERVICE Manado
Jl. Piere Tendean Blok D No 4
Kawasan Mega Mas Boulevard -
Manado 95111
0431- 8805896
MND-ADMIN@EPSON-INDONESIA.CO.ID
MND-TECHNICAL@EPSON-
INDONESIA.CO.ID
CIREBON EPSON SERVICE
CENTER Cirebon
Jl. Tuparev No. 04 ( Depan Hotel
Apita ) Cirebon, JAWA BARAT
0231– 8800846
cbn-technical@epson-indonesia.co.id
CIKARANG EPSON SALES AND
SERVICE CIKARANG
Ruko Metro Boulevard B1
Jababeka cikarang - Jawa Barat,
021- 89844301 / 29082424
ckg-admin@epson-indonesia.co.id
ckg-technical@epson-indonesia.co.id
MADIUN EPSON SERVICE
CENTER MADIUN
Jl. Diponegoro No.56, MADIUN -
JAWA TIMUR
0351- 4770248
mun-admin@epson-indonesia.co.id
mun-technical@epson-indonesia.co.id
PURWOKERTO EPSON SALES AND
SERVICE Purwokerto
Jl. Jendral Sudirman No. 4 Kranji
Purwokerto - JAWA TENGAH
0281- 6512213
pwt-admin@epson-indonesia.co.id
pwt-technical@epson-indonesia.co.id
BOGOR EPSON SALES AND
SERVICE Bogor
Jl.Pajajaran No 15B Kel Bantarjati
Kec Bogor Utara - JAWA BARAT
16153
0251- 8310026
bgr-admin@epson-indonesia.co.id
bgr-technical@epson-indonesia.co.id
SERANG EPSON SERVICE
CENTER Serang
Jl. Ahmad Yani No.45C, SERANG -
BANTEN
0254- 7912503
srg-admin@epson-indonesia.co.id
srg-technical@epson-indonesia.co.id
PALU EPSON SALES AND
SERVICE Palu
Jl. Juanda No. 58, Palu - Sulteng 0451- 4012 881
plw-admin@epson-indonesia.co.id
plw-technical@epson-indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
285
Province Company Name Address Phone
E-mail
BANJARMASI
N
EPSON SERVICE
CENTER
BANJARMASIN
Jl. Gatot Soebroto NO. 153
BANJARMASIN - KALSEL 70235
0511- 6744135 (TEKNISI) /
3266321(ADMIN)
bdj-admin@epson-indonesia.co.id
bdj-technical@epson-indonesia.co.id
DENPASAR EPSON SALES AND
SERVICE Denpasar
JL. MAHENDRADATA NO. 18,
DENPASAR - BALI
0361- 3446699 / 9348428
dps-admin@epson-indonesia.co.id
dps-technical@epson-indonesia.co.id
JAKARTA EPSON SALES AND
SERVICE CILANDAK
CIBIS Business Park Tower 9 LT.
MEZZANINE, Jalan TB Simatupang
No.2, Jakarta Selatan - DKI
JAKARTA 12560
021- 80866777
esscibis.support1@epson-indonesia.co.id
esscibis.support2@epson-indonesia.co.id
esscibis.admin@epson-indonesia.co.id
esscibis.sales@epson-indonesia.co.id
SURABAYA EPSON SALES AND
SERVICE SURABAYA
(GUBENG)
JL. RAYA GUBENG NO. 62,
SURABAYA - JAWA TIMUR
031- 99444940 / 99446299 / 99446377
esssby@epson-indonesia.co.id
esssby.support@epson-indonesia.co.id
AMBON EPSON SERVICE
CENTER AMBON
Jl. Diponegoro No.37 (Samping
Bank Mandiri Syariah) Kel.Ahusen,
Kec.Sirimau - Ambon 97127
-
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Hong Kong
286
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: 1800-81-7349 (Toll Free)
Email: websupport@emsb.epson.com.my
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the Philippines
287
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (632) 8441 9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the Philippines
288