Table of Contents
- Contents
- Product Basics
- Loading Paper
- Printing from a Computer
- Printing with Windows
- Selecting Basic Print Settings - Windows
- Selecting Double-sided Printing Settings - Windows
- Selecting Additional Layout and Print Options - Windows
- Selecting a Printing Preset - Windows
- Selecting Extended Settings - Windows
- Printing Your Document or Photo - Windows
- Locking Printer Settings - Windows
- Selecting Default Print Settings - Windows
- Changing Automatic Update Options
- Printing with the Built-in Epson Driver - Windows 10 S
- Printing on a Mac
- Cancelling Printing Using a Product Button
- Printing with Epson Photo+
- Printing with Windows
- Refilling Ink
- Adjusting Print Quality
- Cleaning and Transporting the Product
- Solving Problems
- Technical Specifications
- Notices
Epson L1210 User Manual
Displayed below is the user manual for L1210 by Epson which is a product in the Inkjet Printers category. This manual has pages.
Related Manuals
L1210 User's Guide
3
Contents
L1210 User's Guide ..................................................................................................................................... 9
Product Basics .......................................................................................................................................... 10
Control Panel Buttons and Lights ....................................................................................................... 10
Product Parts Locations ..................................................................................................................... 10
Product Parts - Front ..................................................................................................................... 11
Product Parts - Inside .................................................................................................................... 12
Product Parts - Back...................................................................................................................... 13
The Power Off and Sleep Timers ....................................................................................................... 13
Changing the Power Off and Sleep Timer Settings - Windows...................................................... 13
Changing the Power Off and Sleep Timer Settings - Mac.............................................................. 14
Loading Paper ........................................................................................................................................... 16
Loading Paper in the Rear Paper Feeder........................................................................................... 16
Paper Loading Capacity..................................................................................................................... 20
Double-sided Printing Capacity.......................................................................................................... 20
Compatible Epson Papers.................................................................................................................. 21
Borderless Paper Type Compatibility ................................................................................................. 23
Paper or Media Type Settings ............................................................................................................ 24
Printing from a Computer ......................................................................................................................... 25
Printing with Windows ........................................................................................................................ 25
Selecting Basic Print Settings - Windows ...................................................................................... 26
Print Quality Options - Windows ............................................................................................... 28
Multi-Page Printing Options - Windows..................................................................................... 29
Selecting Double-sided Printing Settings - Windows ..................................................................... 29
Double-sided Printing Options - Windows................................................................................. 31
Selecting Additional Layout and Print Options - Windows ............................................................. 32
Custom Color Correction Options - Windows............................................................................ 34
Image Options and Additional Settings - Windows.................................................................... 35
Header/Footer Settings - Windows ........................................................................................... 36
Selecting a Printing Preset - Windows........................................................................................... 37
Selecting Extended Settings - Windows ........................................................................................ 39
4
Extended Settings - Windows ................................................................................................... 40
Printing Your Document or Photo - Windows................................................................................. 41
Locking Printer Settings - Windows ............................................................................................... 42
Locked Setting Options............................................................................................................. 44
Selecting Default Print Settings - Windows.................................................................................... 45
Changing the Language of the Printer Software Screens ......................................................... 46
Changing Automatic Update Options ............................................................................................ 48
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 49
Selecting Print Settings - Windows 10 S........................................................................................ 49
Printing on a Mac ............................................................................................................................... 52
Selecting Basic Print Settings - Mac ............................................................................................. 53
Print Quality Options - Mac ....................................................................................................... 56
Print Options - Mac ................................................................................................................... 57
Selecting Page Setup Settings - Mac ............................................................................................ 57
Selecting Print Layout Options - Mac............................................................................................. 58
Managing Color - Mac ................................................................................................................... 59
Color Matching and Color Options - Mac .................................................................................. 60
Selecting Printing Preferences - Mac ............................................................................................ 61
Printing Preferences - Mac........................................................................................................ 62
Printing Your Document or Photo - Mac ........................................................................................ 62
Checking Print Status - Mac...................................................................................................... 63
Cancelling Printing Using a Product Button........................................................................................ 64
Printing with Epson Photo+ ................................................................................................................ 64
Refilling Ink ................................................................................................................................................ 66
Ink Safety Precautions ....................................................................................................................... 66
Checking Ink Levels on Your Product................................................................................................. 68
Disabling Special Offers with Windows .............................................................................................. 68
Purchase Epson Ink ........................................................................................................................... 69
Ink Bottle Part Numbers................................................................................................................. 70
Refilling the Ink Tanks ........................................................................................................................ 70
Adjusting Print Quality.............................................................................................................................. 76
Print Head Maintenance..................................................................................................................... 76
Print Head Nozzle Check............................................................................................................... 76
5
Checking the Nozzles Using the Product Buttons..................................................................... 77
Checking the Nozzles Using a Computer Utility........................................................................ 79
Print Head Cleaning ...................................................................................................................... 82
Cleaning the Print Head Using the Product Buttons.................................................................. 82
Cleaning the Print Head Using a Computer Utility..................................................................... 84
Power Cleaning ............................................................................................................................. 87
Power Cleaning Using a Computer Utility ................................................................................. 87
Print Head Alignment ......................................................................................................................... 89
Aligning the Print Head Using a Computer Utility........................................................................... 89
Cleaning the Paper Path .................................................................................................................... 91
Checking the Number of Sheets Fed.................................................................................................. 92
Checking the Sheet Counter - Windows ........................................................................................ 92
Checking the Sheet Counter - Mac................................................................................................ 93
Cleaning and Transporting the Product .................................................................................................. 95
Cleaning Your Product ....................................................................................................................... 95
Transporting Your Product ................................................................................................................. 95
Solving Problems .................................................................................................................................... 100
Checking for Software Updates........................................................................................................ 100
Product Light Status ......................................................................................................................... 101
Running a Product Check ................................................................................................................ 103
Solving Setup Problems ................................................................................................................... 105
Product Does Not Turn On or Off................................................................................................. 105
Noise After Filling the Ink............................................................................................................. 105
Software Installation Problems .................................................................................................... 106
Solving Paper Problems................................................................................................................... 106
Paper Feeding Problems............................................................................................................. 106
Paper Jam Problems ................................................................................................................... 107
Paper Ejection Problems ............................................................................................................. 111
Solving Problems Printing from a Computer..................................................................................... 112
Nothing Prints.............................................................................................................................. 112
Product Icon Does Not Appear in Windows Taskbar ................................................................... 113
Printing is Slow ............................................................................................................................ 113
Solving Page Layout and Content Problems.................................................................................... 115
6
Inverted Image............................................................................................................................. 115
Too Many Copies Print ................................................................................................................ 116
Blank Pages Print ........................................................................................................................ 116
Incorrect Margins on Printout....................................................................................................... 116
Border Appears on Borderless Prints .......................................................................................... 117
Incorrect Characters Print............................................................................................................ 118
Incorrect Image Size or Position.................................................................................................. 118
Slanted Printout........................................................................................................................... 119
Solving Print Quality Problems......................................................................................................... 119
White or Dark Lines in Printout .................................................................................................... 120
Blurry or Smeared Printout .......................................................................................................... 121
Faint Printout or Printout Has Gaps ............................................................................................. 123
Grainy Printout............................................................................................................................. 124
Incorrect Colors ........................................................................................................................... 125
Uninstall Your Product Software....................................................................................................... 126
Uninstalling Printing Software - Windows .................................................................................... 126
Uninstalling Product Software - Mac............................................................................................ 127
Where to Get Help............................................................................................................................ 128
Technical Specifications ........................................................................................................................ 130
Windows System Requirements ...................................................................................................... 130
Mac System Requirements .............................................................................................................. 131
Paper Specifications ........................................................................................................................ 131
Printable Area Specifications ........................................................................................................... 133
Ink Specifications ............................................................................................................................. 135
Dimension Specifications ................................................................................................................. 135
Electrical Specifications ................................................................................................................... 136
Environmental Specifications ........................................................................................................... 136
Interface Specifications .................................................................................................................... 136
Notices ..................................................................................................................................................... 138
Important Safety Instructions............................................................................................................ 138
General Printer Safety Instructions.............................................................................................. 138
FCC Compliance Statement............................................................................................................. 140
Binding Arbitration and Class Waiver ............................................................................................... 141
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Trademarks...................................................................................................................................... 144
Copyright Notice............................................................................................................................... 144
A Note Concerning Responsible Use of Copyrighted Materials................................................... 145
Default Delay Times for Power Management for Epson Products ............................................... 145
Copyright Attribution.................................................................................................................... 145
9
L1210 User's Guide
Welcome to the L1210 User's Guide.
For a printable PDF copy of this guide, click here.
10
Product Basics
See these sections to learn about the basic features of your product.
Control Panel Buttons and Lights
Product Parts Locations
The Power Off and Sleep Timers
Control Panel Buttons and Lights
1power button and light
2stop button
3ink and paper lights
Parent topic: Product Basics
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front
Product Parts - Inside
Product Parts - Back
Parent topic: Product Basics
13
Product Parts - Back
1 AC inlet
2USB port
Parent topic: Product Parts Locations
The Power Off and Sleep Timers
The product enters sleep mode or turns off automatically if it is not used for a period of time. You can
adjust the time period before power management begins, but increasing the time reduces the product's
energy efficiency.
Changing the Power Off and Sleep Timer Settings - Windows
Changing the Power Off and Sleep Timer Settings - Mac
Parent topic: Product Basics
Changing the Power Off and Sleep Timer Settings - Windows
You can use the printer software to change the time period before the printer enters sleep mode or turns
off automatically.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the
Maintenance tab.
14
2. Click the Printer and Option Information button.
You see this window:
3. Select the time period you want as the Power Off Timer setting.
4. Click Send.
5. Select the time period you want as the Sleep Timer setting.
6. Click Send.
7. Click OK to close the open program windows.
Parent topic: The Power Off and Sleep Timers
Changing the Power Off and Sleep Timer Settings - Mac
You can use the printer software to change the time period before the printer enters sleep mode or turns
off automatically.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select Printer Settings.
16
Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper in the Rear Paper Feeder
Paper Loading Capacity
Double-sided Printing Capacity
Compatible Epson Papers
Borderless Paper Type Compatibility
Paper or Media Type Settings
Loading Paper in the Rear Paper Feeder
You can print documents and photos on a variety of paper types and sizes.
1. Pull out the paper support.
17
2. Pull out the output tray and open the paper stopper.
3. Slide the edge guides out all the way.
4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even
the edges.
Note: Do not fan or curl photo paper.
18
5. Do one of the following:
• Insert paper, glossy or printable side up and short edge first, in the center of the paper support.
• Load up to 10 envelopes in the center of the paper support. Load them printable side up and flap
edge left.
• Load a sheet of loose-leaf or other paper with holes facing as shown.
19
• To load a sheet of paper longer than legal size, close the paper support and flatten the leading
edge of the paper as shown.
6. Slide the edge guides against the paper, but not too tightly.
Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load envelopes that are curled, folded, or too thin, or that have plastic windows or exposed
adhesive flaps.
• Check the paper package for any additional loading instructions.
• If you use paper with binder holes, load only one sheet at a time in only these sizes: Letter (8.5 × 11
inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches
[216 × 356 mm]).
• Do not load paper that is wavy, torn or cut, folded, damp, too thick or too thin, or has stickers.
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Parent topic: Loading Paper
Related references
Paper Loading Capacity
Paper Specifications
Paper Loading Capacity
Paper type Loading capacity
Plain paper
Copy paper
Letter (8.5 × 11 inches [216 × 279 mm]), A4
(8.3 × 11.7 inches [210 × 297 mm]), Executive
(7.25 × 10.5 inches [184 × 267 mm]), Half Letter
(5.5 × 8.5 inches [140 × 216 mm]), or A6 (4.1 × 5.8
inches [105 × 148 mm]) size: 100 sheets
Legal (8.5 × 14 inches [216 × 356 mm]), 8.5 × 13
inches (216 × 330 mm), Mexico-Oficio (8.5 × 13.4
inches [216 × 340 mm]), or Oficio 9 (8.46 × 12.4
inches [215 × 315 mm]) size: 1 sheet
Epson Presentation Paper Matte
Epson High Quality Ink Jet Paper
80 sheets
Epson Premium Presentation Paper Matte
Epson Photo Paper Glossy
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Epson Value Photo Paper Glossy
20 sheets
If paper feeds incorrectly, or printing is uneven or
smeared, load 1 sheet at a time.
Epson Premium Presentation Paper Matte
Double-sided
1 sheet
Envelopes 10 envelopes
Parent topic: Loading Paper
Double-sided Printing Capacity
You can print double-sided on the paper types and sizes listed here.
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Paper type Size Double-sided printing
capacity
Plain paper
Copy paper
Letter (8.5 × 11 inches [216 × 279 mm]),
A4 (8.3 × 11.7 inches [210 × 297 mm]),
Executive (7.25 × 10.5 inches
[184 × 267 mm]), Half Letter (5.5 × 8.5
inches [140 × 216 mm]), or A6 (4.1 × 5.8
inches [105 × 148 mm])
30 sheets
Legal (8.5 × 14 inches [216 × 356 mm]),
Mexico-Oficio (8.5 × 13.4 inches
[216 × 340 mm]), 8.5 × 13 inches
(216 × 330 mm), Oficio 9 (8.46 × 12.4
inches [215 × 315 mm]), or User-defined
sizes
1 sheet
Epson Premium Presentation Paper
Matte Double-sided
Letter (8.5 × 11 inches [216 × 279 mm]) 1 sheet
You cannot print double-sided on the following paper types:
• Epson High Quality Ink Jet Paper
• Epson Presentation Paper Matte
• Epson Photo Paper Glossy
• Epson Value Photo Paper Glossy
• Epson Premium Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Ultra Premium Photo Paper Glossy
• Epson Premium Presentation Paper Matte
• Envelopes
Parent topic: Loading Paper
Compatible Epson Papers
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit latin.epson.com or call your nearest Epson sales office.
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Note: Paper/media availability varies by country.
Paper Type Size Part number Sheet count
Epson High Quality Ink Jet Paper A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041117 100
Letter (8.5 × 11 inches
[216 × 279 mm])
S041111 100
Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) S041809
S042038
50
100
A4 (8.3 × 11.7 inches
[210 × 297 mm])
S041140 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S041141 20
Epson Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S041727 100
5 × 7 inches (127 × 178 mm) S041464 20
8 × 10 inches (203 × 254 mm) S041465 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S041286-ML
S041667
20
50
Epson Ultra Premium Photo Paper
Glossy
4 × 6 inches (102 × 152 mm) S042181
S042174
60
100
5 × 7 inches (127 × 178 mm) S041945 20
8 × 10 inches (203 × 254 mm) S041946 20
Letter (8.5 × 11 inches
[216 × 279 mm])
S042182
S042175
25
50
Epson Premium Photo Paper
Semi-gloss
4 × 6 inches (102 × 152 mm) S041982 40
Letter (8.5 × 11 inches
[216 × 279 mm])
S041331-ML 20
Epson Presentation Paper Matte Letter (8.5 × 11 inches
[216 × 279 mm])
S041257-ML 50
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Paper Type Size Part number Sheet count
Epson Premium Presentation
Paper Matte
8 × 10 inches (203 × 254 mm) S041467 50
Letter (8.5 × 11 inches
[216 × 279 mm])
S041257-ML 50
Epson Premium Presentation
Paper Matte Double-sided
Letter (8.5 × 11 inches
[216 × 279 mm])
S041568 50
Epson Value Photo Paper Glossy Letter (8.5 × 11 inches
[216 × 279 mm])
S400031 50
4 × 6 inches (102 × 152 mm) S400032
S400033
S400034
20
50
100
Parent topic: Loading Paper
Borderless Paper Type Compatibility
You can print borderless photos on compatible paper types in compatible sizes:
Borderless Paper Types
• Epson Premium Photo Paper Glossy
• Epson Ultra Premium Photo Paper Glossy
• Epson Photo Paper Glossy
• Epson Premium Photo Paper Semi-gloss
• Epson Value Photo Paper Glossy
Borderless Paper Sizes
4 × 6 inches (102 × 152 mm)
Parent topic: Loading Paper
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Paper or Media Type Settings
For this paper Select this paper Type or Media Type setting
Plain paper
Copy paper
Epson Presentation Paper Matte
Epson High Quality Ink Jet Paper
Plain Paper / Bright White Paper
Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy Premium Photo Paper Glossy
Epson Photo Paper Glossy
Epson Value Photo Paper Glossy
Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte Double-
sided
Premium Presentation Paper Matte
Envelopes Envelope
Parent topic: Loading Paper
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Printing from a Computer
Before printing from your computer, make sure you have set up your product and installed its software
as described on the Start Here sheet.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.
Printing with Windows
Printing with the Built-in Epson Driver - Windows 10 S
Printing on a Mac
Cancelling Printing Using a Product Button
Printing with Epson Photo+
Printing with Windows
You can print with your product using any Windows application, as described in these sections.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Locking Printer Settings - Windows
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing from a Computer
26
Related topics
Printing with the Built-in Epson Driver - Windows 10 S
Selecting Basic Print Settings - Windows
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
27
You see the Main tab of your printer settings window:
4. Select the size of the paper you loaded as the Document Size setting.
Note: You can also select the User-Defined setting to create a custom paper size.
5. If you are printing a borderless photo, select Borderless. You can click Settings to access
additional options for borderless printing.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
6. Select the orientation of your document.
Note: If you are printing an envelope, select Landscape.
28
7. Select the type of paper you loaded as the Paper Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
8. Select the Quality setting that matches the print quality you want to use.
9. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
10. To print on both sides of the paper, select a 2-Sided Printing option.
11. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
12. To print multiple copies and arrange their print order, select the Copies options.
13. To reduce noise during printing when you select Plain Paper/Bright White Paper, turn on Quiet
Mode (printing will be slower).
14. To preview your job before printing, select Print Preview.
15. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with Windows
Related references
Paper or Media Type Settings
Borderless Paper Type Compatibility
Related tasks
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.
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Draft - Vivid
For draft printing on plain paper with good quality and print speed.
Standard
For everyday text and image printing.
Standard - Vivid
For text and graphics with good quality and print speed.
High
For photos and graphics with high print quality.
More Settings
Opens a window that lets you choose among levels of speed and quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up
Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
You can print on both sides of the paper by selecting one of the 2-Sided Printing options on the Main
tab.
Note: You will need to print one side and flip the paper over manually to print the other side.
Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen.
30
1. Select one of the following options for 2-Sided Printing:
•Manual (Long-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the long edge to print the other side.
•Manual (Short-edge binding) to print your double-sided print job by printing one side and
prompting you to flip the paper over on the short edge to print the other side.
2. Click the Settings button.
You see a window like this:
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3. Select the double-sided printing options you want to use.
4. Click OK to return to the Main tab.
5. Print a test copy of your double-sided document to test the selected settings.
6. Follow any instructions displayed on the screen during printing.
Double-sided Printing Options - Windows
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
Double-sided Printing Options - Windows
You can select any of the available options on the Binding Settings window to set up your double-sided
print job.
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Create Folded Booklet Options
Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows
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Selecting Additional Layout and Print Options - Windows
You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.
1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your
document or photo as the Document Size setting, and the size of your paper as the Output Paper
setting. If you want to center your image on the paper, select the Center option.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the %menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
33
• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
3. To add the following features, click the Watermark Features button:
•Anti-Copy Pattern: adds a watermark that only appears when your printout is copied
Note: This setting is not available for all types of printing. Click the Add/Delete button to create
your own pattern, and click the Settings button to customize the pattern.
•Watermark: adds a visible watermark to your printout
Note: Click the Add/Delete button to create your own watermark, and click the Settings button to
customize the watermark.
•Header/Footer: adds information such as the date and time to the top or bottom of your printout
Note: Click the Settings button to customize the text and location of the header or footer.
4. Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Header/Footer Settings - Windows
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
34
Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.
Color Controls
Lets you select a Color Mode setting, individual settings for Brightness,Contrast,Saturation, and
Density, and individual color tones. Depending on the selected color mode, you can also adjust the
midtone density using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
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No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.
Image Options
Emphasize Text
Adjusts the weight of printed text to increase readability.
Emphasize Thin Lines
Adjusts the weight of printed lines to increase visibility.
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.
Print Text in Black
Prints colored text in black.
For Color Text
Prints colored text on a background pattern or underlined.
For Color Graphs and Images
Prints colored graphics and images with overlay patterns.
For Color Text, Graphs, and Images
Prints colored text, graphics, and images with overlay patterns.
Enhancement Options
Specifies Color Universal Print enhancement settings for text, graphics, and images.
Additional Settings Options
Rotate 180º
Prints the image rotated 180º from its original orientation.
Bidirectional Printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
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Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows
Header/Footer Settings - Windows
You can select any of the Header/Footer Settings options to add headers or footers when you print. The
items are available to print at the top or bottom of your pages, in either the left, right, or center of the
page.
Note: These settings are not saved with your document.
37
You can select to print the following information:
• User Name
• Computer Name
• Date
• Date/Time
• Document Name
• Collate Number
• Page Number
• Text
Note: The user name, computer name, date, and time come from the Windows Control Panel on your
computer.
Parent topic: Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.
Note: You can create your own preset by clicking the Add/Remove Presets button.
1. Click the Main or More Options tab.
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You see the available Printing Presets on the left:
2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Click on a preset to change its settings or delete it, or use any of the available options on the screen
to control your printing presets.
4. To choose a preset for printing, select it.
5. Click OK.
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Parent topic: Printing with Windows
Selecting Extended Settings - Windows
You can select additional settings that apply to all the print jobs you send to your product.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
3. Click the Maintenance tab.
You see the maintenance options:
4. Click the Extended Settings button.
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You see this window:
5. Select any of the extended settings to customize your print.
6. Click OK to close the Extended Settings window.
7. Click OK to close the printer software window.
Extended Settings - Windows
Parent topic: Printing with Windows
Extended Settings - Windows
You can select these settings on the Extended Settings window.
Enable EPSON Status Monitor 3
Enables product monitoring for ink and paper supplies and other issues.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
Short Grain Paper
Prevents ink from smearing when you print on envelopes or other thick paper.
Separator Page
Before each document, prints a separator page containing the title, user, date, and time.
Remove white borders
Removes white margins that may appear when you print borderless photos.
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Always Spool RAW Datatype
Increases print speed and may solve other printing problems.
Page Rendering Mode
Increases print speed when printing is extremely slow or the print head stops during printing.
Print as Bitmap
Increases print speed when printing is extremely slow or the print head stops during printing, and
other settings do not help.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Change Standard Resolution
Reduces the resolution of print data to correct printing problems.
Refine screening pattern
Prints graphics with a finer screening pattern.
Allow Applications to Perform ICM Color Matching
Allows applications to perform ICM color matching.
Always Use the Driver's Paper Source Setting
Prints using the paper source setting in the printer driver, rather than the setting in your application.
Barcode mode
Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper,
preprinted paper, envelopes, and thick paper.
Use a Mixture of Color Inks to Create Black
Mixes color inks to create composite black when printing at standard quality on plain paper or
envelopes.
Parent topic: Selecting Extended Settings - Windows
Printing Your Document or Photo - Windows
Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
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You see your application's Print window, such as this one:
2. Click OK or Print to start printing.
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
Locking Printer Settings - Windows
Windows administrators can lock access to some printer settings to prevent unauthorized changes.
1. Do one of the following:
•Windows 10: Click and select (Settings) > Devices >Printers & scanners. Select your
product name and select Manage >Printer properties.
•Windows 8.x: Navigate to the Apps screen and select Control Panel >Hardware and Sound >
Devices and Printers. Right-click your product and select Printer properties.
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•Windows 7: Click and select Devices and Printers. Right-click your product and select
Printer properties.
•Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
then right-click your product and select Properties.
2. Click the Optional Settings tab.
Note: You can prevent access to the Optional Settings tab by changing the user or group
permissions in the Security tab.
3. Click Driver Settings.
You see this window:
4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document
Settings.
5. Under Advanced Settings, select the setting option you want to use for each locked setting.
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6. Click OK.
Locked Setting Options
Parent topic: Printing with Windows
Locked Setting Options
Select the options you want to use for any locked print settings.
Setting Options Description
Anti-Copy
Pattern
Various data items Lets you select the data to use for the pattern or prohibit anti-
copy patterns
Add/Delete Lets you add or delete a customized anti-copy pattern
Settings Lets you select the arrangement, size, and other settings for
the custom anti-copy pattern
Watermark Various text
watermarks
Lets you select the text for the watermark or prohibit
watermarks
Add/Delete Lets you add or delete a customized text or image-based
watermark
Settings Lets you select the size, position, color and other watermark
settings
Header/Footer Off Prohibits headers or footers
On Allows headers and footers
Settings Lets you select the text and position for printing headers and
footers
Color Color Allows color printing
Grayscale Allows printing in black or shades of gray only
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Setting Options Description
Multi-Page Off Prohibits multi-page settings
2-Up Allows printing of 2 pages on one sheet of paper
4-Up Allows printing of 4 pages on one sheet of paper
6-Up Allows printing of 6 pages on one sheet of paper
8-Up Allows printing of 8 pages on one sheet of paper
9-Up Allows printing of 9 pages on one sheet of paper
16-Up Allows printing of 16 pages on one sheet of paper
Parent topic: Locking Printer Settings - Windows
Selecting Default Print Settings - Windows
When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
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You see the printer settings window:
3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Changing the Language of the Printer Software Screens
Parent topic: Printing with Windows
Related tasks
Selecting Basic Print Settings - Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
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1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Printer Settings.
You see the printer settings window.
3. Click the Maintenance tab.
You see the maintenance options:
4. Select the language you want to use as the Language setting.
5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows
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Changing Automatic Update Options
Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
2. Select Software Update Settings.
You see this window:
3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.
Note: If you choose to disable the automatic update feature, you can check for updates manually.
Parent topic: Printing with Windows
Related tasks
Checking for Software Updates
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Printing with the Built-in Epson Driver - Windows 10 S
You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as
described in these sections.
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your
product.
Selecting Print Settings - Windows 10 S
Parent topic: Printing from a Computer
Selecting Print Settings - Windows 10 S
Select the settings for your print job in your Windows 10 S application.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. If necessary, select your product name as the printer you want to use.
Note: You may also need to select Properties or Preferences to view your print settings.
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You see a window like this:
4. Select the type of paper you loaded as the Media setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
5. Click the Advanced button.
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You see a window like this:
6. Select the size of the paper you loaded as the Paper Size setting.
7. To print multiple copies, select or enter the number as the Copy Count setting.
8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
9. Click OK.
You return to the printing preferences window.
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10. Select the Layout tab.
11. Select the orientation of your document as the Orientation setting.
12. Click OK to save your settings.
You see your application's Print window.
13. Click OK or Print to start printing.
Parent topic: Printing with the Built-in Epson Driver - Windows 10 S
Related references
Paper or Media Type Settings
Printing on a Mac
You can print with your product using any Mac printing program, as described in these sections.
Note: If you have an Internet connection, it is a good idea to check for updates to your product software
on Epson's support website or using Epson Software Updater.
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Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Selecting Print Layout Options - Mac
Managing Color - Mac
Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Parent topic: Printing from a Computer
Selecting Basic Print Settings - Mac
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.
Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.
3. Select your product as the Printer setting.
4. If necessary, click the Show Details button to expand the print window.
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You see the expanded printer settings window for your product:
Note: The print window may look different, depending on the Mac OS version and the application
you are using.
5. Select the Copies and Pages settings as necessary.
Note: If you do not see these settings in the print window, check for them in your application before
printing.
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6. Select the page setup options: Paper Size and Orientation.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
Note: Paper sizes may include additional options such as Borderless.
7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings or Printer Features from the pop-up menu.
You see these settings:
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Note: The available print settings and appearance of the print window may be different than those
covered here, depending on the Mac OS version and the application you are using.
9. Select the type of paper you loaded as the Media Type setting.
Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.
10. Select the Print Quality setting you want to use.
11. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out,
change the Media Type setting to a paper type that supports borderless printing.
12. Select any of the available print options.
Print Quality Options - Mac
Print Options - Mac
Parent topic: Printing on a Mac
Related references
Paper or Media Type Settings
Related tasks
Selecting Page Setup Settings - Mac
Print Quality Options - Mac
You can select any of the available Print Quality options to fine-tune the quality of your print. Some
settings may be unavailable, depending on the paper type setting you have chosen.
Draft
For draft printing on plain paper.
Draft-Vivid
For draft printing on plain paper with good quality and print speed.
Normal
For everyday text and image printing.
Normal - Vivid
For everyday text and image printing with good quality and print speed.
Fine
For text and graphics with good quality and print speed.
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Quality
For text and graphics with increased quality and print speed.
Parent topic: Selecting Basic Print Settings - Mac
Print Options - Mac
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
Expansion
If you selected a borderless paper size setting, this option adjusts the image expansion settings to
control printing at the edges of borderless prints.
Grayscale
Prints text and graphics in black or shades of gray.
Mirror Image
Lets you flip the printed image horizontally.
Note: If you select the Min option for the Expansion setting, you may see white borders on your printed
photo.
Parent topic: Selecting Basic Print Settings - Mac
Selecting Page Setup Settings - Mac
Depending on your application, you may be able to select the paper size and orientation settings from
the print window.
Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless
photo, select the Borderless checkbox or a paper size with a Borderless option. You can also
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select a custom setting to create a custom paper size, but the Quality setting will be limited to
Normal.
Note: You must select a compatible borderless paper type and size to print without borders. Check
the borderless paper compatibility list for details.
2. Select the orientation of your document or photo as shown in the print window.
Note: If you are printing an envelope, select the Landscape setting.
Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.
Parent topic: Printing on a Mac
Related tasks
Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac
You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.
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• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing on a Mac
Managing Color - Mac
You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or
turn off color management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.
2. Select one of the available options.
3. Select Color Options from the pop-up menu in the print window.
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Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.
4. Select one of the available options.
Color Matching and Color Options - Mac
Parent topic: Printing on a Mac
Color Matching and Color Options - Mac
You can select these settings on the Color Matching and Color Options menus.
Color Matching Settings
EPSON Color Controls
Lets you manage color using controls in your printer driver or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can
customize the conversion method and filter settings on the ColorSync pop-up menu in the print
window.
Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select
settings for Brightness,Contrast,Saturation, and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-
eye in photos. Depending on the selected color mode, you can also adjust the midtone density using
the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.
Off (No Color Adjustment)
Turns off color management in your printer software so you can manage color using only your
application software.
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Note: An ICC profile is required if color management is turned off.
Parent topic: Managing Color - Mac
Selecting Printing Preferences - Mac
You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences.
2. Select Print & Fax,Print & Scan, or Printers & Scanners, select your product, and select Options
& Supplies.
3. Select Driver or Options.
You see a screen like this:
4. Select any of the available printing preferences.
5. Click OK.
Printing Preferences - Mac
Parent topic: Printing on a Mac
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Printing Preferences - Mac
You can select these settings on the Options or Driver tab.
Thick Paper and Envelopes
Prevents ink from smearing when you print on envelopes or other thick paper.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing but may decrease print speed.
Bidirectional printing
Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print
quality.
Remove white borders
Removes white margins that may appear when you print borderless photos.
Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software for various
operating conditions.
Establish bidirectional communication
Allows the product to communicate with the computer. Do not change the default setting unless you
experience issues when using a shared printing pool.
Parent topic: Selecting Printing Preferences - Mac
Printing Your Document or Photo - Mac
Once you have selected your print settings, you are ready to print.
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Click Print at the bottom of the print window.
Checking Print Status - Mac
Parent topic: Printing on a Mac
Related tasks
Selecting Basic Print Settings - Mac
Checking Print Status - Mac
During printing, you can view the progress of your print job and control printing.
1. Click the printer icon when it appears in the Dock.
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You see the print status window:
2. Select the following options as necessary:
• To cancel printing, click the print job and click or Delete.
• To pause a print job, click the print job and click or Hold. To resume a print job, click the
paused print job and click or Resume.
• To pause printing for all queued print jobs, click Pause or Pause Printer.
• To display other printer information, click Settings.
Parent topic: Printing Your Document or Photo - Mac
Cancelling Printing Using a Product Button
If you need to cancel printing, press the stop button.
Parent topic: Printing from a Computer
Printing with Epson Photo+
You can print photos, CD/DVD labels, and more using a variety of layouts and templates with Epson
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We
recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your
product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson
Photo+ help utility for more information.
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Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use
Epson Photo+. You also cannot download and install any Epson product software from the Epson
website for use with Windows 10 S; you must obtain software only from the Windows Store.
Parent topic: Printing from a Computer
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Refilling Ink
When the ink level is below the lower line on an ink tank, you need to refill it.
Periodically check the ink tanks to see if they need to be refilled.
Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safety
precautions.
Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on a tank could damage the
product.
Ink Safety Precautions
Checking Ink Levels on Your Product
Disabling Special Offers with Windows
Purchase Epson Ink
Refilling the Ink Tanks
Ink Safety Precautions
Ink Handling Precautions
• Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or
handle the ink bottles and bottle caps.
• Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.
• Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or
ink bottle caps.
• If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them
immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
• Do not squeeze the ink bottles.
• If ink spills, wipe it up immediately. To prevent the ink from spreading, blot the spill with a dry cloth,
then wipe it with a damp cloth. The ink will be hard to remove once it has dried.
Ink Refilling Precautions
• Use ink bottles with the correct part number for this product.
• Do not mix with other Epson ink types.
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• The use of non-Epson ink may cause damage that is not covered by Epson’s warranty, and under
certain circumstances, may cause erratic product behavior.
• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
• If the ink level is below the lower line on an ink tank, refill the ink. Continued use of the product when
the ink level is below the lower line on an ink tank could damage the product.
• Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use
of the product when the ink is below the lower line on an ink tank could damage the product.
• Do not maintain low ink levels for extended periods of time.
• Epson recommends filling all ink tanks to the upper line when the product is not operating.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
• Use the ink bottle before the date printed on the package.
• After opening an ink bottle, Epson recommends using it as soon as possible.
• Store ink bottles in a cool, dark place. Keep them out of direct sunlight.
• Do not store the ink bottles in high or freezing temperatures.
• Store the ink bottles in the same environment as the product. When storing or transporting an opened
ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink
may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright
when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
Ink Bottle and Ink Tank Information
• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing
and when performing maintenance operations, such as cleaning the print head.
• Some ink in the ink bottles supplied with your product is used during initial setup; these ink bottles will
print fewer pages compared to subsequent ink bottles.
• Quoted ink yields may vary depending on the images you are printing, the paper type you are using,
how often you print, and environmental conditions such as temperature.
• The ink bottles may contain recycled materials, but this does not affect product function or
performance.
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• The specification and appearance of the ink bottles are subject to change without prior notice for
improvement.
• When printing in monochrome or grayscale, color ink may be used instead of black ink, depending on
the paper type or print quality settings. This is because a mixture of color inks is used to create black.
Parent topic: Refilling Ink
Checking Ink Levels on Your Product
To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink
levels are above the lower lines on the ink tanks.
Parent topic: Refilling Ink
Related references
Ink Safety Precautions
Related tasks
Refilling the Ink Tanks
Disabling Special Offers with Windows
You can disable special offers messages from Epson using a utility on your Windows computer.
Note: You may see the Epson Special Offers screen every time you print (if your computer is connected
to the Internet). Select Do not display this message again and click Decline to disable online offers.
Promotional offers are not valid in Latin America.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click . Select Monitoring Preferences.
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You see this window:
2. To disable promotional offers, deselect the Display Epson Offers checkbox.
Parent topic: Refilling Ink
Purchase Epson Ink
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit latin.epson.com or call your nearest Epson sales office.
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Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not
specified for this printer could cause damage not covered by Epson's warranties.
The ink bottles that are used for initial product setup have a lower yield due to the ink charging process.
This process is carried out the first time you turn on the printer and guarantees better performance.
Yields vary considerably based on print jobs, print settings, paper type, frequency of use, and
temperature. Do not load paper before refilling the ink tanks.
Check the ink levels in your product frequently, and refill the ink tanks if necessary.
Ink Bottle Part Numbers
Parent topic: Refilling Ink
Ink Bottle Part Numbers
Use these part numbers when you order or purchase new ink bottles, and use the ink by the date printed
on the package:
Ink color Part number
Black T544120-AL
Cyan T544220-AL
Magenta T544320-AL
Yellow T544420-AL
Parent topic: Purchase Epson Ink
Refilling the Ink Tanks
Make sure you have new ink bottles handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way.
Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills,
wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or
belongings, it may not come off.
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1. Open the ink tank cover.
2. Open the cap for the ink tank you are going to fill.
Note: Make sure the color of the ink tank label matches the ink color you want to fill.
3. Check the upper line (a) in the ink tank.
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a Upper line
4. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after removing its
cap.
Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes,
flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not
drink the ink.
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5. Place the top of the ink bottle on the filling port, then slowly stand the bottle upright to insert it, as
shown. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops
automatically when the ink is filled to the upper line.
Note: Do not force the bottles into position; they are keyed for each color.
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Note: If ink does not flow from the bottle, lift and reinsert the bottle. However, do not remove and
reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak.
6. When the ink tank is full, remove the ink bottle and securely close the ink tank cap as shown.
Note: If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for
later use. Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
7. Repeat the previous steps as necessary for each ink tank you need to fill.
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Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the
paper path.
Print Head Maintenance
Print Head Alignment
Cleaning the Paper Path
Checking the Number of Sheets Fed
Print Head Maintenance
If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.
Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
If you still see white or dark lines or gaps in your printouts, even after cleaning the print head several
times, you can run a Power Cleaning.
Print Head Nozzle Check
Print Head Cleaning
Power Cleaning
Parent topic: Adjusting Print Quality
Related tasks
Refilling the Ink Tanks
Print Head Nozzle Check
You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Buttons
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance
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Checking the Nozzles Using the Product Buttons
You can check the print head nozzles using the buttons on your product.
1. Press the power button to turn the product off.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button and press the power button to turn the product on.
4. When the product turns on, release both buttons.
The product prints a nozzle check pattern.
Note: It can take a few seconds for the nozzle check pattern to start printing. If it does not start
printing after a few seconds, make sure there is paper loaded in the product.
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5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
6. Do one of the following:
• If there are no gaps, the print head is clean and you can continue printing.
• If there are gaps or the pattern is faint, clean the print head.
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• If almost the entire pattern is missing, see the link below for instructions on performing a Power
Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not
improve, run a Power Cleaning.
Parent topic: Print Head Nozzle Check
Related concepts
Power Cleaning
Related tasks
Loading Paper in the Rear Paper Feeder
Cleaning the Print Head Using the Product Buttons
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Make sure no product lights are indicating errors and that the output tray is extended.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
•Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Nozzle Check.
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You see a window like this:
5. Click Print.
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6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
7. Do one of the following:
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, clean the print head.
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• If almost the entire pattern is missing, click Finish and perform a Power Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait
at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power
Cleaning. If there is still no improvement, contact Epson support.
Parent topic: Print Head Nozzle Check
Related concepts
Power Cleaning
Related tasks
Loading Paper in the Rear Paper Feeder
Cleaning the Print Head Using a Computer Utility
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.
Note: You may not be able to clean the print head when the ink level in any of the tanks is low. You may
have to refill the ink tank first.
Cleaning the Print Head Using the Product Buttons
Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Refilling the Ink Tanks
Cleaning the Print Head Using the Product Buttons
You can clean the print head using the buttons on your product.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button for five seconds to start the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
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4. Run a nozzle check to confirm that the print head is clean.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
5. Do one of the following:
• If there are no gaps, the print head is clean and you can continue printing.
• If there are gaps or the pattern is faint, clean the print head.
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• If almost the entire pattern is missing, see the link below for instructions on performing a Power
Cleaning.
If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power
Cleaning. If there is still no improvement, contact Epson support.
Parent topic: Print Head Cleaning
Related concepts
Power Cleaning
Related references
Where to Get Help
Related tasks
Loading Paper in the Rear Paper Feeder
Checking the Nozzles Using the Product Buttons
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
•Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Head Cleaning.
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You see a window like this:
5. Click Start to begin the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.
Caution: Never turn off the product or open the printer cover during a cleaning cycle or you may not
be able to print.
6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle
Check Pattern and click Print.
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7. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
Print head needs Power Cleaning
• If there are no gaps, click Finish.
• If there are gaps or the pattern is faint, click Clean to clean the print head again.
• If almost the entire pattern is missing, click Finish and perform a Power Cleaning.
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If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait
at least 12 hours. Then try cleaning the print head again. If quality still does not improve, run a Power
Cleaning. If there is still no improvement, contact Epson support.
Parent topic: Print Head Cleaning
Related concepts
Power Cleaning
Related references
Where to Get Help
Related tasks
Loading Paper in the Rear Paper Feeder
Checking the Nozzles Using a Computer Utility
Power Cleaning
If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head
several times, you can run a Power Cleaning.
If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12
hours before running another Power Cleaning.
Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make
sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the
product.
Caution: Power Cleaning may cause the ink pads to reach their capacity sooner. When an ink pad
reaches the end of its service life, the product stops printing and you must contact Epson for support.
Power Cleaning Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Refilling the Ink Tanks
Power Cleaning Using a Computer Utility
You can run a Power Cleaning using a utility on your Windows or Mac computer.
Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before
running another Power Cleaning.
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1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
•Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and
click the Maintenance tab.
•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Power Cleaning.
You see a window like this:
5. Follow the on-screen instructions to run a Power Cleaning.
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6. When Power Cleaning is finished, run a nozzle check.
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing,
and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again
depending on the printed pattern. If quality still does not improve, contact Epson support.
Parent topic: Power Cleaning
Related concepts
Print Head Nozzle Check
Related references
Where to Get Help
Product Light Status
Related tasks
Loading Paper in the Rear Paper Feeder
Print Head Alignment
If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.
Note: Banding may also occur if your print head nozzles need cleaning.
Aligning the Print Head Using a Computer Utility
Parent topic: Adjusting Print Quality
Related concepts
Print Head Cleaning
Related tasks
Loading Paper in the Rear Paper Feeder
Aligning the Print Head Using a Computer Utility
You can align the print head using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
•Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click .
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•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
3. Select Print Head Alignment.
4. Click Next, then click Print to print an alignment sheet.
Note: Do not cancel printing while you are printing a head alignment pattern.
You see a window like this:
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5. Check the printed pattern and follow the instructions on the screen to choose the number of the best
printed pattern for each set.
Vertical alignment
Horizontal alignment
• After choosing a pattern number, click Next.
• If no patterns are aligned in one or more of the sets, choose the closest one in each set and click
Realignment. Then print another alignment sheet and check it.
Note: Click Skip (where available) if you want to skip a particular alignment sheet.
6. When you are done, click Finish.
Parent topic: Print Head Alignment
Related tasks
Loading Paper in the Rear Paper Feeder
Cleaning the Paper Path
If you see ink on the back of a printout, you can clean the paper path to remove any excess ink.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
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3. Do one of the following:
•Windows: Access the Windows Desktop and right-click the icon for your product in the right
side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and
click the Maintenance tab.
•Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print &
Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select
Utility and select Open Printer Utility.
4. Select Paper Guide Cleaning.
5. Follow the on-screen instructions to feed paper through the product.
6. Check the back of the ejected paper to see if it is clean.
7. Repeat as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality
Related tasks
Loading Paper in the Rear Paper Feeder
Checking the Number of Sheets Fed
You can view an option that displays the number of sheets of paper that have fed through the product.
Note: You can also view the number of sheets of paper fed through the product by printing a nozzle
check.
Checking the Sheet Counter - Windows
Checking the Sheet Counter - Mac
Parent topic: Adjusting Print Quality
Related concepts
Print Head Nozzle Check
Checking the Sheet Counter - Windows
You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the
Windows taskbar, or click the up arrow and right-click .
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2. Select Printer Settings.
3. Click the Maintenance tab.
4. Select Printer and Option Information.
You see this window:
5. After checking the number of sheets fed into the printer, click OK to close the window.
Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled.
Parent topic: Checking the Number of Sheets Fed
Checking the Sheet Counter - Mac
You can check the number of sheets of paper that have fed through the product by checking the sheet
counter.
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax,Print & Scan, or
Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select
Open Printer Utility.
2. Select Printer and Option Information.
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Cleaning and Transporting the Product
If your product gets dirty or you need to move it some distance, follow the instructions in these sections.
Cleaning Your Product
Transporting Your Product
Cleaning Your Product
To keep your product working at its best, you should clean it several times a year.
Close the output tray and paper support when you are not using the product to protect it from dust.
Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may
damage it. Do not place anything on top of the cover or use the cover as a writing surface, or it could get
permanently scratched. Do not use oil or other lubricants inside the product or let water get inside.
1. Turn off the product.
2. Unplug the power cable.
3. Disconnect any connected cables.
4. Remove all the paper.
5. Clean the outer case with a soft, clean cloth that has been dampened with water. If you cannot
remove the dirt, try adding a small amount of mild soap to the damp cloth.
Parent topic: Cleaning and Transporting the Product
Transporting Your Product
If you need to store your product or transport it some distance, prepare it for transportation as described
here.
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Caution: During transportation and storage, follow these guidelines:
• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not
subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle
is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take
measures to prevent ink from leaking when transporting the ink bottles.
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• Do not put opened ink bottles in the box with the product.
1. Turn off the product.
2. Open the front cover and check to see if the print head is in the far right position (the home position).
If not, turn on the product, wait for the print head to move to the far right, then turn the product off
again.
3. Unplug the power cable.
4. Disconnect any connected cables.
5. Remove all the paper.
6. Open the ink tank cover and make sure that the ink tank caps are securely closed as shown.
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7. Close the ink tank cover.
8. Close the paper support and output tray.
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9. Place the product in a plastic bag and fold it closed. Pack the product in its box with protective
materials.
If print quality has declined when you print again, clean and align the print head.
Parent topic: Cleaning and Transporting the Product
Related concepts
Print Head Alignment
Print Head Cleaning
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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Light Status
Running a Product Check
Solving Setup Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit latin.epson.com/support and select your product.
•Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Access the Windows Desktop and right-clicking the icon for your product in the right side of the
Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
•OS X: You can manually update the software by opening the Applications >Epson Software folder
and selecting EPSON Software Updater.
•macOS 10.12.x to 11.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Related tasks
Changing Automatic Update Options
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Product Light Status
You can often diagnose problems with your product by checking its lights.
1power light
2 ink light
3paper light
Light status Condition/solution
The power light is on The product is turned on.
The power light is flashing The product is busy. Wait for the power light to stop flashing before
turning off the product.
The ink light is on Initial ink charging may not be complete. See the Start Here sheet for
instructions.
The paper light is on No paper is loaded or multiple sheets fed at one time. Load paper in the
product, and press the stop button to clear the error.
The paper light is flashing Paper is jammed in the product. Remove the jammed paper, and press
the stop button to clear the error. If the paper light is still flashing,
turn the product off and then back on again. If the error continues, load
letter- or A4-size paper in the rear paper feed, and then press the
stop button to remove the paper inside. If the error cannot be
cleared, contact Epson for support.
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Light status Condition/solution
The power light is on or
flashing
The ink light is on
The paper light is on
The product was not turned off correctly. Press the stop button to
clear the error, then perform a nozzle check and cancel any pending
print jobs. Use the power button to turn the product off.
The power light is off
The ink light is on
The paper light is on
An error has occurred during firmware updating. Try updating the
firmware again. If the error continues, contact Epson for support.
The ink and paper lights
are flashing simultaneously
An ink pad is nearing or at the end of its service life. Contact Epson for
support. If a message to continue printing appears on your computer,
press the stop button to continue printing.
The ink and paper lights
are flashing alternately
A borderless printing ink pad is nearing or at the end of its service life.
Contact Epson for support. If a message to continue printing appears on
your computer, press the stop button to continue printing. Borderless
printing is not available until the ink pad is replaced.
All lights are flashing Paper or protective material is stuck inside the product. Open the front
cover and remove any jammed paper or protective materials. Turn the
product off and then back on again. If the error continues, contact
Epson for support.
Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.
During the life of your product it may reach a condition where either satisfactory print quality cannot be
maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your
LCD screen, or lights on the control panel will advise you when these parts need replacing. If this
happens during the standard warranty of the product, the exchange of the product or replacement of the
pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced
by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.
Parent topic: Solving Problems
Related concepts
Print Head Nozzle Check
Related references
Where to Get Help
Paper Jam Problems
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Related tasks
Loading Paper in the Rear Paper Feeder
Running a Product Check
Running a product check helps you determine if your product is operating properly.
1. Press the power button to turn the product off.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button and press the power button to turn the product on.
4. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.
Note: It can take a few seconds for the nozzle check pattern to start printing. If it does not start
printing after a few seconds, make sure there is paper loaded in the product.
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5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean
Print head needs cleaning
6. Do one of the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this book or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page prints but almost the entire nozzle check pattern is missing, perform a Power Cleaning.
• If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Print Head Alignment
Print Head Cleaning
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Uninstall Your Product Software
Related references
Where to Get Help
Solving Setup Problems
Check these sections if you have problems while setting up your product.
Product Does Not Turn On or Off
Noise After Filling the Ink
Software Installation Problems
Parent topic: Solving Problems
Product Does Not Turn On or Off
If you cannot turn the product on or off, try these solutions:
• If you cannot turn on your product, make sure the power cord is securely connected and hold down
the power button a little longer.
• If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off
your product, unplug the power cord, plug the power cord back in, then turn your product on and off
again using the power button.
Parent topic: Solving Setup Problems
Noise After Filling the Ink
If you hear noises from your product after filling the ink tanks with ink, check these explanations:
• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's ink light is on, the charging process may not be complete. Wait until charging finishes
before you turn off the product, or it may charge improperly and use excess ink the next time you turn
it on.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems
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Related tasks
Refilling the Ink Tanks
Software Installation Problems
If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and any necessary cables are securely connected at both ends. If
you still have problems installing software, disconnect the cable and carefully follow the instructions on
the Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your system administrator.
Parent topic: Solving Setup Problems
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements
Paper Specifications
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Place the product on a flat surface.
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• If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feed. Slide
the edge guide against the edge of the paper, making sure that the paper stack is not above the arrow
mark on the edge guide.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once during manual 2-sided printing, remove any paper from the product
before reloading paper.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Try cleaning the paper path.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper Loading Capacity
Paper Specifications
Related tasks
Loading Paper in the Rear Paper Feeder
Cleaning the Paper Path
Paper Jam Problems
If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
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2. Gently pull out any jammed paper from the rear paper feed slot.
Note: When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside
down; otherwise ink may leak.
3. Open the front cover.
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4. Open the printer cover until it clicks.
5. Gently remove any jammed paper.
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Caution: Do not touch the parts shown here or you may damage the product. Never touch the
buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could
cause an injury. Be careful not to touch the protruding parts to avoid injury.
6. Close the printer cover.
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7. Close the front cover.
8. Carefully follow all paper loading instructions when you load new paper.
Note: If the paper jam error continues after removing the paper and turning the power off and on again,
paper may remain inside the printer. Load letter- or A4-size paper in the rear paper feed, and then press
the stop button to remove the paper inside. If the error cannot be cleared, contact Epson support.
Parent topic: Solving Paper Problems
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing using the product
control panel, then press the button to eject the paper. Remove any paper remaining in the product.
Select the correct size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting in your printer software when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper or Media Type Settings
Related tasks
Loading Paper in the Rear Paper Feeder
Cancelling Printing Using a Product Button
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Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on and connected to your computer.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• If the printer cannot print using a USB connection, disconnect the USB cable from the computer, right-
click on the printer icon displayed on the computer, and select Remove Device. Then connect the
USB cable to the computer and try a test print.
• Make sure the printer status is not offline or pending.
• Make sure you are using the Epson printer driver for your product or the available functions are
limited.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.
• In Windows, make sure your product is selected as the default printer and the printer port setting
matches the printer connection port.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, make sure the printer is added to the printer list and the printer is not paused.
• Make sure your product is selected as the printer in your printing program.
Parent topic: Solving Problems Printing from a Computer
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Related tasks
Running a Product Check
Product Icon Does Not Appear in Windows Taskbar
If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:
•Windows 10: Click and select (Settings) > Devices >Printers & scanners. Select your
product name and select Manage >Printing preferences.
•Windows 8.x: Navigate to the Apps screen and select Control Panel >Hardware and Sound >
Devices and Printers. Right-click your product name, select Printing Preferences, and select
your product name again if necessary.
•Windows 7: Click and select Devices and Printers. Right-click your product name, select
Printing Preferences, and select your product name again if necessary.
•Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
2. Click the Maintenance tab.
3. Click the Extended Settings button.
4. Select Enable EPSON Status Monitor 3 and click OK.
5. Click the Monitoring Preferences button.
6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
7. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer
Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
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• On a Mac, make sure you download and install the Epson printer driver.
• Make sure Quiet Mode is turned off.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.
For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
•Windows: Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress,
and select the following settings:
•Always Spool RAW Datatype
•Page Rendering Mode
•Print as Bitmap
•Windows: Select Printing preferences, click the More Options tab, and make sure the
Bidirectional printing setting is enabled.
•Mac: Select System Preferences, select Printers & Scanners, and select your product. Select
Options & Supplies, select Options (or Driver), and enable the Bidirectional printing setting.
If printing is still slow and you are using Windows 7 or Windows Vista, try the following:
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders:
ProgramData > EPSON > PRINTER.
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and
search options. In the window that appears, click the View tab, select Show hidden files, folders,
and drives in the Advanced settings list, and click OK.
2. Right-click the EPAUDF01.AUD file and select Delete.
3. Restart your computer and try printing again.
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Parent topic: Solving Problems Printing from a Computer
Related references
Windows System Requirements
Mac System Requirements
Paper or Media Type Settings
Related tasks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
Solving Page Layout and Content Problems
Check these sections if you have problems with the layout or content of your printed pages.
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Border Appears on Borderless Prints
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Parent topic: Solving Problems
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image,Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Print Layout Options - Mac
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Too Many Copies Print
Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Blank Pages Print
If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software, if available.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Make sure your product is selected as the printer in your printing program.
• You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related references
Paper or Media Type Settings
Related tasks
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
Checking Ink Levels on Your Product
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
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• Make sure your paper is positioned correctly for feeding into the product.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related references
Paper or Media Type Settings
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Related topics
Loading Paper
Border Appears on Borderless Prints
If you see a border on borderless prints, try these solutions:
• Make sure you are printing on a compatible borderless paper type and size.
•Windows: Make sure you selected the Borderless setting in your printer software.
•Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in
your printer software.
• Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless
prints.
• Make sure the image size and the paper size are set correctly; if the image is small, the enlargement
may not be enough to cover the paper.
Parent topic: Solving Page Layout and Content Problems
Related references
Paper or Media Type Settings
Print Options - Mac
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Extended Settings - Windows
Selecting Printing Preferences - Mac
118
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• Make sure you are using the printer software for this product. Check the product name at the top of the
driver window.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Extended Settings - Windows
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure your paper is positioned correctly for feeding into the printer.
• Slide the edge guides against the edges of the paper.
• Make sure you selected the correct margins for your paper size in your printing program.
• If the image is slightly enlarged and cropped during borderless printing, change the Expansion
setting.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related references
Paper or Media Type Settings
Related tasks
Selecting Basic Print Settings - Windows
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Selecting Basic Print Settings - Mac
Related topics
Loading Paper
Slanted Printout
If your printouts are slanted, try these solutions:
• Make sure the paper is loaded in the correct direction.
• Make sure your paper meets the specifications for your product.
• Do not load more than the recommended number of sheets.
• Slide the edge guides against the edges of the paper.
• Make sure the paper type setting matches the type of paper you loaded.
• Select a higher print quality setting in your printer software.
• Turn off any high speed settings in your product software.
• Align the print head.
• Adjust the print quality.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Related topics
Loading Paper
Solving Print Quality Problems
Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
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Parent topic: Solving Problems
White or Dark Lines in Printout
If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• Turn off any high speed settings in your product software.
• Align the print head. If print quality does not improve after aligning the print head, disable the
bidirectional (high speed) setting.
• Adjust the print quality in the product software.
• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the
correct direction and slide the edge guides to the edges of the paper.
• You may need to refill the ink. Visually check the ink levels.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Print Head Cleaning
Print Head Nozzle Check
Power Cleaning
Related references
Paper or Media Type Settings
Related tasks
Checking Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
121
Refilling the Ink Tanks
Related topics
Loading Paper
Blurry or Smeared Printout
If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Slide the edge guides to the edges of the paper.
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
• Do not load more than the recommended number of sheets. For plain paper, do not load above the
line indicated by the triangle symbol on the edge guide.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper correctly for your product.
• If you are printing on thick paper or envelopes, make sure you select the appropriate settings. In
Windows, you can also try selecting Short Grain Paper in Extended Settings.
• When manually printing 2-sided, make sure the ink is completely dry before loading the paper.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the
correct direction and slide the edge guides to the edges of the paper.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density
and/or ink drying time settings.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
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• Clean the paper path.
• Use the ink before the date printed on the package.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to
the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has
improved.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Print Head Cleaning
Print Head Nozzle Check
Power Cleaning
Related references
Paper or Media Type Settings
Compatible Epson Papers
Related tasks
Checking Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Refilling the Ink Tanks
Cleaning the Paper Path
Related topics
Loading Paper
123
Faint Printout or Printout Has Gaps
If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low. Visually check the ink levels.
• If any ink levels are below the lower line, refill the ink tanks.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
• If you cannot solve the problem using head cleaning, you can print immediately from a Windows
computer with a mixture of color inks to create composite black. Select the Use a Mixture of Color
Inks to Create Black setting from Extended Settings on the printer driver's Maintenance tab. You
can print at Standard print quality when the Paper Type is Plain Paper / Bright White Paper,
Letterhead, or Envelope.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Related references
Paper or Media Type Settings
Related tasks
Checking Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
124
Cleaning the Paper Path
Refilling the Ink Tanks
Related topics
Loading Paper
Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper correctly for your product.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Note: Images from the Internet may be low resolution and not result in a high quality printout.
• If you enlarged the image size in an image-editing program, you need to increase the image resolution
setting to retain a high image quality. Increase the image resolution by the same amount you increase
the image size. For example, if the image resolution is 300 dpi (dots per inch) and you will double the
image size for printing, change the resolution setting to 600 dpi.
Note: Higher resolution settings result in larger file sizes, which take longer to process and print.
Consider the limitations of your computer system when selecting a resolution, and select the lowest
possible resolution that produces acceptable quality to keep file sizes manageable.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
125
Selecting Basic Print Settings - Mac
Related topics
Loading Paper
Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the paper type setting matches the paper you loaded.
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• If you selected Standard-Vivid (Windows) or Normal-Vivid (Mac) as the quality setting in the printer
software, try selecting Standard (Windows) or Normal (Mac) instead.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low and you may need to refill the ink. Visually check the ink levels.
• If you printed when the ink levels were too low to be seen in the ink tank windows, refill the ink tanks to
the upper lines and run the Power Cleaning utility. Then run a nozzle check to see if print quality has
improved.
• After you print, the colors in your printout need time to set as the ink dries. During this time, the colors
may look different than you expect. To speed up drying time, do not stack your printouts on top of each
other.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• Select Custom as the Color Correction setting on the More Options tab of the printer software, then
click Advanced. Try selecting a different Color Management setting.
• For best results, use genuine Epson paper.
• If you have not used the product for a long time, run the Power Cleaning utility.
Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality
by cleaning the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Nozzle Check
126
Print Head Cleaning
Power Cleaning
Related references
Paper or Media Type Settings
Compatible Epson Papers
Related tasks
Checking Ink Levels on Your Product
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Refilling the Ink Tanks
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Printing Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
Uninstalling Printing Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
•Windows 10: Click and select (Settings) > Apps >Apps & features. Select the program
you want to uninstall and select Uninstall.
•Windows 8.x: Navigate to the Apps screen and select Control Panel >Programs >Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
127
•Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
4. Restart your computer, then re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Product Software
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit latin.epson.com/support and select your product.
2. Click Downloads.
3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download.
4. Run the file you downloaded.
5. Double-click the Uninstaller icon.
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
7. Click Uninstall.
8. Follow the on-screen instructions to uninstall the software.
9. Reinstall your product software.
Note: If you uninstall the printer driver and your product name remains in the Print & Fax,Print & Scan,
or Printers & Scanners window, select your product name and click the –(remove) icon to remove it.
128
Parent topic: Uninstall Your Product Software
Where to Get Help
If you need additional help with your Epson product, contact Epson.
Epson provides these technical support services:
Internet Support
Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
Country Telephone
Argentina (54 11) 5167-0300
0800-288-37766
Bolivia* 800-100-116
Brazil State capitals and metropolitan areas: 3004-6627
Other areas: 0800-377-6627 / 0800-EPSONBR
Chile (56 2) 2484-3400
Colombia Bogota: (57 1) 592-2200
Other cities: 018000-915235
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
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Country Telephone
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368
Panama* 00-800-052-1376
Paraguay 009-800-521-0019
Peru Lima: (51 1) 418-0210
Other cities: 0800-10126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111
* Contact your local phone company to call this toll-free number from a mobile phone.
If your country does not appear in the list, contact the sales office in the nearest country. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest
reseller, visit latin.epson.com or call your nearest Epson sales office.
Parent topic: Solving Problems
130
Technical Specifications
These sections list the technical specifications for your product.
Windows System Requirements
Mac System Requirements
Paper Specifications
Printable Area Specifications
Ink Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 8.x
• Windows 7
• Windows Vista
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2
• Windows Server 2008
• Windows Server 2003 R2
• Windows Server 2003 SP2 or later
Note: For the latest product software available for your operating system, visit the Epson support site at
latin.epson.com/support, select your product, and select Downloads.
131
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 11.x
• macOS 10.15.x
• macOS 10.14.x
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
Note: For the latest product software available for your operating system, visit the Epson support site at
latin.epson.com/support, select your product, and select Downloads.
Parent topic: Technical Specifications
Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
132
Single-sheets
Size A4 (8.3 × 11.7 inches [210 × 297 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 356 mm])
Executive (7.25 × 10.5 inches [184 × 267 mm])
8.5 × 13 inches (216 × 330 mm)
Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm])
Oficio 9 (8.46 × 12.4 inches [215 × 315 mm])
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
16:9 wide (4 × 7.1 inches [102 × 181 mm])
Half Letter (5.5 × 8.5 inches [140 × 216 mm])
Paper types Plain paper
Note: Your product also supports compatible papers distributed by
Epson. See the link at the end of this topic for a list of compatible
Epson papers.
Weight Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2)
Envelopes
Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])
Paper types Plain paper
Weight 20 lb (75 g/m2) to 27 lb (100 g/m2)
Note: Even when the paper thickness is within range, the paper may not feed or the print quality may
decline depending on the paper types.
Parent topic: Technical Specifications
133
Related references
Compatible Epson Papers
Printable Area Specifications
Note: When printing borderless, quality may decline in the expanded printable area.
Single sheets - borders
1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum
2 Reduced print quality area/top: 1.61 inches (41 mm) minimum
3 Reduced print quality area/bottom: 1.46 inches (37 mm) minimum
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Single sheets - borderless
1 Reduced print quality area/top: 1.73 inches (44 mm) minimum
2 Reduced print quality area/bottom: 1.57 inches (40 mm) minimum
Envelopes
1 Right/left margins: 0.12 inch (3 mm) minimum
2 Top/bottom margins: 0.12 inch (3 mm) minimum
3 Reduced print quality area/right: 0.71 inch (18 mm) minimum
4 Reduced print quality area/left: 1.61 inches (41 mm) minimum
Parent topic: Technical Specifications
135
Ink Specifications
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not
specified for this printer could cause damage not covered by Epson's warranties.
The ink bottles that are used for initial product setup have a lower yield due to the ink charging process.
This process is carried out the first time you turn on the printer and guarantees better performance.
Yields vary considerably based on print jobs, print settings, paper type, frequency of use, and
temperature. Do not load paper before refilling the ink tanks.
Check the ink level in your product frequently, and refill the ink tanks if necessary.
Color Cyan, Magenta, Yellow, Black
Ink life Opened package: use as soon as possible
Unopened package: do not use if the date on the package has
expired
Temperature Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Ink freezes at 5 °F (–15 °C)
Ink thaws and is usable after approximately 2 hours at 77 °F (25 °C)
Parent topic: Technical Specifications
Related concepts
Purchase Epson Ink
Dimension Specifications
Height Stored: 6.7 inches (169 mm)
Printing: 10.0 inches (253 mm)
Width Stored: 14.8 inches (375 mm)
Printing: 14.8 inches (375 mm)
Depth Stored: 13.7 inches (347 mm)
Printing: 22.8 inches (578 mm)
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Weight
(without ink and power cord)
6.2 lb (2.8 kg)
Parent topic: Technical Specifications
Electrical Specifications
Power supply rating 100 to 240 V
Input voltage range 90 to 264 V
Rated frequency range 50/60 Hz
Input frequency range 49.5/60.5 Hz
Rated current 100 to 240 V model: 0.4 to 0.2 A
Power consumption Printing: Approximately 12 W (ISO/IEC24712)
Sleep mode: Approximately 0.4 W
Power off mode: Approximately 0.2 W
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C)
Storage: –4 to 104 °F (–20 to 40 °C)
1 month at 104 °F (40 °C)
Humidity
(without condensation)
Operating: 20 to 80% RH
Storage: 5 to 85% RH
Parent topic: Technical Specifications
Interface Specifications
Interface type Hi-Speed USB (Device Class for computers); USB 3.0 cables are
not supported
138
Notices
Check these sections for important notices about your product.
Important Safety Instructions
FCC Compliance Statement
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions.
General Printer Safety Instructions
Parent topic: Notices
General Printer Safety Instructions
• Be sure to follow all warnings and instructions marked on the printer.
• Use only the type of power source indicated on the printer's label.
• Use only the power cord that comes with the printer. Use of another cord may cause fires or shock. Do
not use the cord with any other equipment.
• Make sure the AC power cord meets the relevant local safety standard.
• Place the printer near a wall outlet where the plug can be easily unplugged.
• Avoid plugging the printer into an outlet on the same circuit as a photo copier or air control system that
regularly switches on and off, or on an outlet controlled by a wall switch or timer.
• Do not let the power cord become damaged or frayed.
• If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged
into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere
rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
• Always turn off the printer using the power button, and wait until the power light stops flashing before
unplugging the printer or cutting off power to the electrical outlet.
• Place the printer on a flat, stable surface that extends beyond its base in all directions. It will not
operate properly if it is tilted or at an angle.
139
• Leave enough space in front of the printer for the paper to be fully ejected.
• Avoid locations that are subject to rapid changes in heat or humidity, shocks or vibrations, or dust.
• Do not place the printer near a radiator or heating vent or in direct sunlight.
• Leave enough room around the printer for sufficient ventilation. Do not block or cover openings in the
case or insert objects through the slots.
• Keep the printer away from potential sources of electromagnetic interference, such as loudspeakers or
the base units of cordless telephones.
• When connecting the printer to a computer or other device with a cable, ensure the correct orientation
of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong
orientation may damage both devices connected by the cable.
• Do not put your hand inside the printer while it is printing.
• Do not touch the flat white cable inside the printer.
• Do not move the print head by hand; this may damage the printer.
• Do not spill liquid on the printer and do not handle the printer with wet hands.
• Do not use aerosol products that contain flammable gases inside or around the printer. Doing so may
cause fire.
• Except as specifically explained in your documentation, do not attempt to service the printer yourself.
• Unplug the printer and refer servicing to qualified service personnel under the following conditions: if
the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped
or the case damaged; if the product does not operate normally or exhibits a distinct change in
performance. Adjust only those controls that are covered by the operating instructions.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the power cord from the electrical outlet if you are not going to use the printer for an extended
period.
• Before transporting the printer, make sure that the print head is in the home (far right) position.
• When storing or transporting the printer, do not tilt it, stand it on its side, or turn it upside down;
otherwise, ink may leak.
• Some users that print extensively may receive a message informing them that the ink waste pad is full.
The duration of the pad depends on the amount of use and usage conditions such as high humidity,
heat or dusty conditions that require more cleaning cycles. The Epson Status Monitor and warning
light on the control panel will indicate when the waste pad needs to be replaced. The ink pad is not a
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user serviceable part. Please seek service from an Epson Authorized Service Center or consider a
new printer if your printing needs have changed or the printer has had a long period of extensive use.
Parent topic: Important Safety Instructions
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification or Declaration of this device and may cause interference levels which exceed the limits
established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded
equipment interface cable with this device. If this equipment has more than one interface connector, do
not leave cables connected to unused interfaces. Changes or modifications not expressly approved by
the manufacturer could void the user’s authority to operate the equipment.
For Canadian Users
CAN ICES-3(B)/NMB-3(B)
Parent topic: Notices
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Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los
Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
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1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at https://www.jamsadr.com/about/ or
by calling +1-949-224-1810 (from outside the U.S.) or 1-800-352-5267 (from within the U.S.), and under
the rules set forth in this Agreement. All Disputes shall be resolved by a single neutral arbitrator, and
both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The
arbitrator is bound by the terms of this Agreement. The arbitrator, and not any federal, state or local court
or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the
interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or
any part of this Agreement is void or voidable. Notwithstanding this broad delegation of authority to the
arbitrator, a court may determine the limited question of whether a claim or cause of action is for an IP
Claim, which is excluded from the definition of "Disputes" in Section 1.1 above. The arbitrator shall be
empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator
may award you the same damages as a court could, and may award declaratory or injunctive relief only
in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted
by that party's individual claim. In some instances, the costs of arbitration can exceed the costs of
litigation and the right to discovery may be more limited in arbitration than in court. The arbitrator's award
is binding and may be entered as a judgment in any court of competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
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(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
144
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON®is a registered trademark and EPSON Exceed Your Vision is a registered logomark is a
trademark of Seiko Epson Corporation.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
Apple, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
145
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for Epson Products
Copyright Attribution
Parent topic: Notices
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Default Delay Times for Power Management for Epson Products
This product enters sleep mode after a period of nonuse. You can adjust the time period before power
management begins, but increasing the time reduces the product's energy efficiency. Energy savings
can be achieved by setting the time to sleep to a shorter interval.
Parent topic: Copyright Notice
Copyright Attribution
© 2021 Epson America, Inc.
8/21
CPD-59907
Parent topic: Copyright Notice