Table of Contents
- Contents
- Guide to This Manual
- Important Instructions
- Part Names and Functions
- Guide to the Control Panel
- Loading Paper
- Placing Originals
- Printing
- Copying
- Scanning
- Faxing
- Maintaining the Printer
- Checking the Status of Consumables
- Improving Paper Feeding Problems
- Improving Print, Copy, Scan, and Fax Quality
- Cleaning the Printer
- Cleaning Spilled ink
- Checking the Total Number of Pages Fed Through the Printer
- Saving Power
- Installing or Uninstalling Applications Separately
- Transporting and Storing the Printer
- Solving Problems
- Adding or Replacing the Computer or Devices
- Connecting to a Printer that has been Connected to the Network
- Re-setting the Network Connection
- Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
- About Wi-Fi Direct
- Connecting to an iPhone, iPad or iPod touch using Wi-Fi Direct
- Connecting to Android Devices using Wi-Fi Direct
- Connecting to Devices other than iOS and Android using Wi-Fi Direct
- Disconnecting Wi-Fi Direct (Simple AP) Connection
- Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
- Checking the Network Connection Status
- Product Information
- Administrator Information
- Where to Get Help
Epson L14150 User Manual
Displayed below is the user manual for L14150 by Epson which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Contents
Guide to This Manual
Introduction to the Manuals...................7
Searching for Information....................7
Printing Only the Pages You Need.............. 8
About is Manual......................... 8
Marks and Symbols.......................8
Notes on Screenshots and Illustrations.........9
Operating System References................9
Trademarks..............................10
Copyright...............................10
Important Instructions
Safety Instructions.........................13
Safety Instructions for Ink................. 13
Printer Advisories and Warnings.............. 14
Advisories and Warnings for Setting Up the
Printer................................14
Advisories and Warnings for Using the Printer. . 14
Advisories and Warnings for Using the
Touchscreen........................... 15
Advisories and Warnings for Using the
Printer with a Wireless Connection...........15
Advisories and Warnings for Transporting or
Storing the Printer.......................15
Protecting Your Personal Information...........15
Part Names and Functions
Front...................................17
Inside..................................18
Rear................................... 19
Guide to the Control Panel
Control Panel............................ 21
Touch Screen Operations....................21
Home Screen Conguration..................22
Guide to the Network Icon.................23
Menu Screen Conguration..................24
Basic Operations..........................25
Entering Characters........................26
Viewing Animations....................... 26
Loading Paper
Paper Handling Precautions..................29
Paper Size and Type Settings..................29
List of Paper Type....................... 30
Loading Papers...........................31
Loading Paper in the Paper Cassette..........31
Loading Paper in the Paper Tray.............34
Loading Envelopes.........................35
Loading Envelopes in the Paper Cassette.......35
Loading Envelopes in the Paper Tray..........38
Loading Various Paper......................39
Loading Pre-punched Paper................39
Placing Originals
Originals that are not Supported by the ADF. . . . . . 42
Placing Originals on the ADF.................42
Placing Originals on the Scanner Glass. . . . . . . . . . 44
Printing
Printing Documents........................47
Printing from a Computer - Windows.........47
Printing from a Computer - Mac OS..........74
Printing Documents from Smart Devices (iOS). . 84
Printing Documents from Smart Devices
(Android).............................85
Printing on Envelopes...................... 86
Printing on Envelopes from a Computer
(Windows)............................ 86
Printing on Envelopes from a Computer
(Mac OS)..............................86
Printing Web Pages........................ 87
Printing Web Pages from a Computer.........87
Printing Web Pages from Smart Devices.......87
Printing Using a Cloud Service................88
Registering to Epson Connect Service from
the Control Panel........................88
Copying
Available Copying Methods..................91
Copying Originals.......................91
Copying on 2-Sides...................... 92
Copying by Enlarging or Reducing...........92
Copying Multiple Originals onto One Sheet. . . . .93
Copying Originals Using Good Quality. . . . . . . . 94
Copying ID card........................ 94
Basic Menu Options for Copying.............. 95
2
B&W:................................95
Color:................................95
(2-Sided):............................. 95
(Density):............................. 95
Advanced Menu Options for Copying...........95
Paper Setting:.......................... 95
Reduce/Enlarge:.........................95
Original Size:...........................96
Multi-Page:............................96
Quality:...............................96
Original Orientation:.....................96
Remove Shadow:........................96
Remove Punch Holes:.................... 96
ID Card Copy:..........................97
Borderless Copy:........................97
Clear All Settings:....................... 97
Scanning
Available Scanning Methods..................99
Scanning Originals to a Computer............. 99
Scanning Originals to the Cloud..............100
Basic Menu Options for Scanning to the Cloud. 101
Advanced Menu Options for Scanning to the
Cloud............................... 101
Scanning Using WSD......................102
Setting Up a WSD Port...................102
Scanning Originals to a Smart Device..........104
Faxing
Before Using Fax Features...................106
Overview of this Printer's Fax Features.........106
Feature: Sending Faxes..................106
Feature: Receiving Faxes..................107
Feature: PC-FAX Send/Receive
(Windows/Mac OS).....................108
Features: Various Fax Reports..............108
Feature: Security when Sending and
Receiving Faxes........................109
Features: Other Useful Features........... 109
Sending Faxes Using the Printer..............109
Selecting Recipients.....................110
Various Ways of Sending Faxes.............110
Receiving Faxes on the Printer............... 113
Receiving Incoming Faxes.................113
Receiving Faxes by Making a Phone Call......115
Viewing Received Faxes Saved in the Printer
on the LCD Screen......................115
Menu Options for Faxing...................116
Recipient.............................116
Fax Settings...........................117
More................................118
Menu Options for Inbox....................119
Settings..............................120
Print All:.............................120
Delete All:............................120
Using Other Faxing Features.................120
Printing Fax Report Manually..............120
Sending a Fax from a Computer..............121
Sending Documents Created Using an
Application (Windows).................. 121
Sending Documents Created Using an
Application (Mac OS)....................123
Receiving Faxes on a Computer...............124
Saving Incoming Faxes on a Computer.......125
Canceling the Feature that Saves Incoming
Faxes to the Computer...................125
Checking for New Faxes (Windows).........125
Checking for New Faxes (Mac OS).......... 126
Maintaining the Printer
Checking the Status of Consumables...........129
Checking the Status of the Maintenance Box
(Control Panel)........................ 129
Checking the Status of Consumables
(Windows)............................129
Checking the Status of Consumables (Mac OS). 130
Improving Paper Feeding Problems............130
Improving Print, Copy, Scan, and Fax Quality. . . . 132
Checking and Cleaning the Print Head.......132
Running Power Cleaning.................134
Preventing nozzle clogging................136
Aligning the Print Head (Control Panel). . . . . . 136
Cleaning the Paper Path for Ink Smears.......137
Cleaning the Scanner Glass................138
Cleaning the ADF...................... 138
Cleaning the Translucent Film............. 141
Cleaning the Printer......................143
Cleaning Spilled ink.......................144
Checking the Total Number of Pages Fed
rough the Printer.......................144
3
Checking the Total Number of Pages Fed
rough the Printer (Control Panel).........144
Checking the Total Number of Pages Fed
rough the Printer (Windows)............145
Checking the Total Number of Pages Fed
rough the Printer (Mac OS)............. 145
Saving Power............................145
Saving Power (Control Panel)..............145
Installing or Uninstalling Applications Separately. 146
Installing the Applications Separately........ 146
Adding the Printer (for Mac OS Only)........148
Uninstalling Applications.................148
Updating Applications and Firmware. . . . . . . . 150
Transporting and Storing the Printer...........151
Solving Problems
e Printer Does Not Work as Expected........ 157
e Printer Does Not Turn On or O........157
Power Turns O Automatically.............157
Paper Does Not Feed Properly. . . . . . . . . . . . . 157
Cannot Print..........................162
Cannot Start Scanning...................179
Cannot Send or Receive Faxes..............190
Cannot Operate the Printer as Expected. . . . . . 206
A Message is Displayed on the LCD Screen. . . . . . 209
Paper Gets Jammed.......................210
Removing Jammed Paper.................211
Removing Jammed Paper from the ADF......214
Preventing Paper Jams...................215
It is Time to Rell the Ink...................216
Ink Bottle Handling Precautions............216
Relling the Ink Tanks...................217
It is Time to Replace the Maintenance Box. . . . . . .221
Maintenance Box Handling Precautions. . . . . . 221
Replacing a Maintenance Box..............222
Printing, Copying, Scanning, and Faxing
Quality is Poor...........................223
Print Quality is Poor.....................223
Copy Quality is Poor.................... 231
Scanned Image Problems.................237
e Quality of the Sent Fax is Poor..........239
Received Fax Quality is Poor...............241
Cannot Solve Problem Aer Trying All Solutions. .242
Cannot Solve Printing or Copying Problems. . . 242
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
Connected to the Network..................245
Using a Network Printer from a Second
Computer............................245
Using a Network Printer from a Smart Device. . 246
Re-setting the Network Connection........... 246
When Replacing the Wireless Router.........246
When Changing the Computer.............247
Changing the Connection Method to the
Computer............................248
Making Wi-Fi Settings from the Control Panel. .250
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................253
About Wi-Fi Direct..................... 253
Connecting to an iPhone, iPad or iPod touch
using Wi-Fi Direct......................254
Connecting to Android Devices using Wi-Fi
Direct...............................257
Connecting to Devices other than iOS and
Android using Wi-Fi Direct...............259
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................263
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID.................263
Checking the Network Connection Status.......264
Checking the Network Connection Status
from the Control Panel...................264
Printing a Network Connection Report. . . . . . . 265
Printing a Network Status Sheet............ 271
Checking the Network of the Computer
(Windows only)........................271
Product Information
Paper Information........................274
Available Paper and Capacities.............274
Unavailable Paper Types..................277
Consumable Products Information............277
Ink Bottle Codes....................... 277
Maintenance Box Code...................278
Soware Information......................278
Soware for Printing.................... 279
Soware for Scanning....................284
Soware for Faxing..................... 285
Soware for Package Creation..............286
Soware for Making Settings.............. 286
Soware for Updating................... 288
Settings Menu List........................289
4
General Settings........................289
Maintenance..........................300
Print Status Sheet.......................301
Print Counter..........................302
User Settings..........................302
Customer Research..................... 302
Restore Default Settings..................302
Firmware Update.......................303
Product Specications..................... 303
Printer Specications....................303
Scanner Specications................... 304
ADF Specications......................305
Fax Specications.......................305
Using Port for the Printer.................305
Interface Specications...................306
Network Specications...................306
Supported ird Party Services.............308
Dimensions...........................308
Electrical Specications.................. 309
Environmental Specications..............309
System Requirements....................310
Regulatory Information....................310
Standards and Approvals................. 310
Restrictions on Copying..................311
Administrator Information
Connecting the Printer to the Network.........313
Before Making Network Connection.........313
Connecting to the Network from the Control
Panel................................315
Settings to Use the Printer...................317
Making Contacts Available................317
Making Fax Features Available.............319
Problems when Making Settings............328
Where to Get Help
Technical Support Web Site..................332
Contacting Epson Support..................332
Before Contacting Epson................. 332
Help for Users in Europe..................332
Help for Users in Taiwan..................332
Help for Users in Singapore............... 333
Help for Users in ailand................333
Help for Users in Vietnam................ 334
Help for Users in Indonesia................334
Help for Users in Hong Kong..............336
Help for Users in Malaysia................ 336
Help for Users in India...................337
Help for Users in the Philippines............337
5
Guide to This Manual
Introduction to the Manuals...........................................7
Searching for Information.............................................7
Printing Only the Pages You Need.......................................8
About is Manual..................................................8
Trademarks...................................................... 10
Copyright........................................................10
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, on network settings when
using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
is manual is available in PDF and HTML versions. You can view the HTML version from the epson.sn
support page. Start EPSON Soware Updater on your computer to view the PDF version. EPSON Soware
Updater checks for available updates of Epson soware applications and the digital manuals, and allows you to
download the latest ones.
http://epson.sn
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 288
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Reader X on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Guide to This Manual
>
Searching for Information
7
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
8
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on
themodel, the method of operation is the same.
❏Some of the menu items on the LCD screen vary depending on the model and settings.
❏You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Guide to This Manual
>
About This Manual
>
Operating System References
9
Mac OS
In this manual, "Mac OS" is used to refer to macOS Mojave, macOS High Sierra, macOS Sierra, OS X El Capitan,
OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, and iTunes are
trademarks of Apple Inc., registered in the U.S. and other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Guide to This Manual
>
Copyright
10
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2019 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
11
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
❏Avoid using a telephone during an electrical storm. ere may be a remote risk of electric shock from lightning.
❏Do not use a telephone to report a gas leak in the vicinity of the leak.
Safety Instructions for Ink
❏Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
❏Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏Keep ink bottles, the ink tank unit, and maintenance box out of the reach of children. Do not allow children to
drink from or handle the ink bottles and ink bottle cap.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
13
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable and ink tubes inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand if not instructed to do so; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
14
❏If any of the ink tanks are not lled up to the lower line, rell the ink soon. Prolonged use of the printer when
the ink level is below the lower line could damage the printer.
❏Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the Touchscreen
❏e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏e exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel
surface chips or cracks, and do not touch or attempt to remove the broken pieces.
❏Press the touchscreen gently with your nger. Do not press force or operate with your nails.
❏Do not use sharp objects such as ball point pens or sharp pencils to perform operations.
❏Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause
performance to deteriorate.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position
and that the print head is in the home (far right) position.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting Settings > Restore Default Settings > Clear All Data and Settings on the control panel.
Important Instructions
>
Protecting Your Personal Information
15
Front
AADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF.
BADF input tray Feeds originals automatically.
CADF edge guide Feeds originals straight into the printer. Slide to the edge of the
originals.
DADF document support Supports originals larger than legal size paper.
EADF output tray Holds originals ejected from the ADF.
APaper support Supports loaded paper.
BEdge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
CPaper tray Loads paper.
DOutput tray Holds the ejected paper.
EPaper cassette Loads paper.
Part Names and Functions
>
Front
17
FEdge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
GPaper guide extension Slide out to load paper larger than A4 size.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals. You can place originals that are not fed from the
ADF such as envelopes or thick books.
CControl panel Allows you to make settings and perform operations on the printer.
Also displays the printer’s status.
DPaper cassette cover Open to load paper in the paper cassette.
Inside
AScanner unit Scans placed originals. Open to rell the ink tank or to remove
jammed paper. This unit should usually be kept closed.
BPrint head Ink is ejected from the print head nozzles underneath.
Part Names and Functions
>
Inside
18
CTransportation lock Stops ink supply. Set to the locked (Transport) position when
transporting the printer.
DInk tank cover Open to rell the ink tank.
EInk tank cap Open to rell the ink tank.
FInk tank Supplies ink to the print head.
Rear
AMaintenance box cover Remove when replacing the maintenance box. The maintenance
box is a container that collects a very small amount of surplus ink
during cleaning or printing.
BRear cover Remove when removing jammed paper.
CAC inlet Connects the power cord.
DLAN port Connects a LAN cable.
EUSB port Connects a USB cable to connect with a computer.
FEXT. port Connects external phone devices.
GLINE port Connects a phone line.
Part Names and Functions
>
Rear
19
Guide to the Control Panel
Control Panel.....................................................21
Touch Screen Operations.............................................21
Home Screen Conguration.......................................... 22
Menu Screen Conguration...........................................24
Basic Operations...................................................25
Entering Characters................................................ 26
Viewing Animations................................................26
Control Panel
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BDisplays the home screen.
CTurns on when received documents that have not yet been read, printed, or saved, are stored in the printer's
memory.
DDisplays menus and messages.
EDisplays the solutions when you are in trouble.
Touch Screen Operations
e touchscreen is compatible with the following operations.
Tap Press or select the items or the icons.
Flick Scroll the screen swiftly.
Guide to the Control Panel
>
Touch Screen Operations
21
Slide Hold and move the items around.
Pinch in
Pinch out
Zoom in or zoom out of the preview image on the control panel when printing
photos.
Home Screen Conguration
ADisplays the Remaining capacity of Maintenance box screen. You can check the approximate
service life of maintenance box.
BDisplays the network connection status. See the following for more details.
“Guide to the Network Icon” on page 23
Guide to the Control Panel
>
Home Screen Conguration
22
CDisplays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also
access the Sound menu from this screen. You can also make this setting from the Settings
menu.
Settings > General Settings > Basic Settings > Sound
Indicates whether or not Quiet Mode is set for the printer. When this feature is
enabled, the noise made by printer operations is reduced, but print speed may slow
down. However, noises may not be reduced depending on the selected paper type
and print quality.
Indicates that Mute is set for the printer.
DDisplays the Fax Data Information screen.
EDisplays each menu.
❏Copy
Allows you to copy documents.
❏Scan
Allows you to scan documents and save them to a computer.
❏Fax
Allows you to send faxes.
❏Maintenance
Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
aligning the print head. You can also make this setting from the Settings menu.
Settings > Maintenance
❏Settings
Allows you to make settings related to maintenance, printer settings, and operations.
FScrolls the screen to the right.
Guide to the Network Icon
The printer is not connected to a wired (Ethernet) network or unset it.
The printer is connected to a wired (Ethernet) network.
The printer is not connected to a wireless (Wi-Fi) network.
The printer is searching for SSID, unset IP address, or having a problem with a wireless
(Wi-Fi) network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
Guide to the Control Panel
>
Home Screen Conguration
>
Guide to the Network Icon
23
Menu Screen Conguration
AReturns to the previous screen.
BSwitches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as
necessary.
C
Displays the list of setting items. When is displayed, you view additional information by selecting the icon.
Make settings by selecting the item or adding a check mark.
Grayed out items are not available. Select the item to check why it is unavailable.
If any problems occur, is displayed on the item. Select the icon to check how to solve the problem.
DStarts operations using the current settings. Items vary depending on the menu.
Copies Displays the on-screen keypad allowing you to enter the number of copies.
x
Starts printing, copying, scanning, or sending faxes.
Guide to the Control Panel
>
Menu Screen Conguration
24
Entering Characters
You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.
AIndicates the character count.
BMoves the cursor to the input position.
CSwitches between upper case and lower case.
DSwitches the character type.
ABC: Alphabet
123#: Numbers and symbols
EEnters frequently used email domain addresses or URLs by simply selecting the item.
FEnters a space.
GEnters character.
HDeletes a character to the left. Deletes a character to the right when the cursor is at the start of the line and there are
no characters to the left.
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
❏Press button: Displays the help screen. Tap How To and then select the items that you want to view.
Guide to the Control Panel
>
Viewing Animations
26
❏Tap How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the
animation depends on the printer model.
AIndicates the total number of steps and the current step number.
In the example above, it shows step 3 from 5 steps.
BReturns to the previous step.
CIndicates your progress through the current step. The animation repeats when the progress bar reaches the end.
DMoves to next step.
Guide to the Control Panel
>
Viewing Animations
27
Loading Paper
Paper Handling Precautions.......................................... 29
Paper Size and Type Settings..........................................29
Loading Papers....................................................31
Loading Envelopes.................................................35
Loading Various Paper.............................................. 39
Paper Handling Precautions
❏Read the instruction sheets supplied with the paper.
❏To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
❏Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
Paper Size and Type Settings
If you register the paper size and type on the screen displayed when you insert the paper cassette, the printer
informs you when the registered information and print settings dier. is prevents you from wasting paper and
Loading Paper
>
Paper Size and Type Settings
29
ink by making sure you are not printing on the wrong paper size or printing in the wrong color due to using
settings that do not match the paper type.
If displayed paper size and type dier from the loaded paper, select the item to change. If the settings match the
loaded paper, close the screen.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > General Settings > Printer
Settings > Paper Source Settings > Paper Setting.
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel Printer Driver
Epson Business Paper
Epson Bright White Ink Jet Paper
Plain paper Plain paper
Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy
Epson Premium Glossy Photo Paper
Epson Value Glossy Photo Paper
Prem. Glossy Epson Premium Glossy
Epson Premium Semigloss Photo
Paper
Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Matte Epson Matte
Epson Photo Quality Ink Jet Paper
Epson Photo Quality Ink Jet Card
Photo Quality Ink Jet Epson Photo Quality Ink Jet
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Type
30
Loading Papers
Loading Paper in the Paper Cassette
1. Open the paper cassette cover until it clicks.
2. Check that the printer is not operating, and then slide out the paper cassette.
c
Important:
e paper cassette cannot be removed.
3. Slide the edge guides to their maximum position.
Loading Paper
>
Loading Papers
>
Loading Paper in the Paper Cassette
31
4. With the printable side facing down, load paper until it touches the back of the paper cassette.
c
Important:
Do not load more than the maximum number of sheets specied for the paper.
❏8.5 x 13 in.
Load paper using the line.
❏Legal
Pull out the paper guide extension and load paper using the line.
Loading Paper
>
Loading Papers
>
Loading Paper in the Paper Cassette
32
5. Slide the edge guides to the edges of the paper.
6. Insert the paper cassette gently.
7. Select the paper size and paper type. If your paper size is not displayed, select User-Dened.
“Paper Size and Type Settings” on page 29
Note:
❏For letterhead paper, select Letterhead as the paper type.
❏For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print
beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the
printer. Make sure you select the correct paper size setting.
❏2-sided printing and borderless printing are not available for letterhead paper. Also, the print speed may be slower.
8. Slide out the output tray.
Related Information
&“Available Paper and Capacities” on page 274
Loading Paper
>
Loading Papers
>
Loading Paper in the Paper Cassette
33
Loading Paper in the Paper Tray
1. Pull out the paper support.
2. Slide the edge guides.
3. Load paper at the center of the paper support with the printable side facing up.
4. Slide the edge guides to the edges of the paper.
5. Select the paper size and paper type.
“Paper Size and Type Settings” on page 29
Loading Paper
>
Loading Papers
>
Loading Paper in the Paper Tray
34
Note:
❏For letterhead paper, select Letterhead as the paper type.
❏For letterhead paper, if you print on paper that is smaller than the setting in the printer driver, the printer may print
beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the
printer. Make sure you select the correct paper size setting.
❏2-sided printing and borderless printing are not available for letterhead paper. Also, the print speed may be slower.
6. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
&“Available Paper and Capacities” on page 274
Loading Envelopes
Loading Envelopes in the Paper Cassette
1. Open the paper cassette cover until it clicks.
Loading Paper
>
Loading Envelopes
>
Loading Envelopes in the Paper Cassette
35
2. Check that the printer is not operating, and then slide out the paper cassette.
c
Important:
e paper cassette cannot be removed.
3. Slide the edge guides to their maximum position.
4. With the printable side facing down, load envelopes until it touches the back of the paper cassette.
c
Important:
Do not load more than the maximum number of sheets specied for envelopes.
Loading Paper
>
Loading Envelopes
>
Loading Envelopes in the Paper Cassette
36
5. Slide the edge guides to the edges of the envelopes.
6. Insert the paper cassette gently.
7. Select the paper size and paper type.
“Paper Size and Type Settings” on page 29
8. Slide out the output tray.
Related Information
&“Available Paper and Capacities” on page 274
Loading Paper
>
Loading Envelopes
>
Loading Envelopes in the Paper Cassette
37
4. Slide the edge guides to the edges of the envelope.
5. Select the paper size and paper type.
“Paper Size and Type Settings” on page 29
6. Slide out the output tray.
Related Information
&“Available Paper and Capacities” on page 274
Loading Various Paper
Loading Pre-punched Paper
Load paper at the center arrow mark of the paper tray with the printable side facing up.
Load a single sheet of dened size plain paper with binding holes at the le or right. Adjust the print position of
your le to avoid printing over the holes.
Loading Paper
>
Loading Various Paper
>
Loading Pre-punched Paper
39
Originals that are not Supported by the ADF
c
Important:
Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the
original. Scan these documents on the scanner glass instead.
To prevent paper jams, avoid placing the following originals in the ADF. For these types, use the scanner glass.
❏Originals that are torn, folded, wrinkled, deteriorated, or curled
❏Originals with binder holes
❏Originals held together with tape, staples, paper clips etc.
❏Originals that have stickers or labels stuck to them
❏Originals that are cut irregularly or not right angled
❏Originals that are bound
❏OHPs, thermal transfer paper, or carbon backs
Placing Originals on the ADF
1. Align the edges of the originals.
2. Open the ADF document support.
3. Slide out the ADF edge guide.
Placing Originals
>
Placing Originals on the ADF
42
4. Place the originals face-up and short edge rst in the ADF, and then slide the ADF edge guide to the edge of
the originals.
c
Important:
❏Do not load originals above the line indicated by the triangle symbol on the ADF.
❏Do not add originals while scanning.
Related Information
&“ADF Specications” on page 305
&“ADF Specications” on page 305
Placing Originals
>
Placing Originals on the ADF
43
Placing Originals on the Scanner Glass
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
3. Place the original face-down and slide it to the corner mark.
Note:
❏A range of 1.5 mm from the corner of the scanner glass is not scanned.
❏When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
4. Close the cover gently.
!
Caution:
Be careful not to trap your ngers when closing the document cover. Otherwise you may be injured.
Placing Originals
>
Placing Originals on the Scanner Glass
44
c
Important:
❏When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner
glass.
❏Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5. Remove the originals aer scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Related Information
&“Scanner Specications” on page 304
Placing Originals
>
Placing Originals on the Scanner Glass
45
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
47
6. Change the settings as necessary.
See the menu options for the printer driver for details.
Note:
❏You can also see the online help for explanations of the setting items. Right-clicking an item displays Help.
❏When you select Print Preview, you can see a preview of your document before printing.
7. Click OK to close the printer driver window.
8. Click Print.
Note:
❏When you select Print Preview, a preview window is displayed. To change the settings, click Cancel, and then repeat
the procedure from step 2.
❏If you want to cancel printing, on your computer right-click on your printer in Devices and Printers, Printer, or in
Printers and Faxes. Click See what's printing, right-click on the job you want to cancel, and then select Cancel.
However, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this
case, cancel the print job by using the printer's control panel.
Related Information
&“Available Paper and Capacities” on page 274
&“List of Paper Type” on page 30
&“Menu Options for the Printer Driver” on page 48
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Main Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Paper Source:
Select the paper source from which the paper is fed. Select Auto Select to automatically select the
paper source selected in the print settings on the printer.
Document Size:
Select the paper size on which you want to print. If you select User-Dened, enter the paper width
and height.
Borderless:
Enlarges the print data slightly more than the paper size so that no margins are printed around the
edges of the paper. Click Settings to select the amount of enlargement.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
48
Orientation:
Select the orientation you want to use to print.
Paper Type:
Select the type of paper on which you print.
Quality:
Select the pint quality you want to use for printing. Available settings depend on the paper type you
select. Selecting High provides higher quality printing, but the printing speed may be slower.
Color:
Select whether to print in color or in monochrome.
2-Sided Printing:
Allows you to perform 2-sided printing.
Settings:
You can specify the binding edge and the binding margins. When printing multi-page
documents, you can select to print starting from either the front or the back side of the page.
Print Density:
Select the document type to adjust the print density. If the appropriate print density is selected,
you can prevent images from bleeding through to the reverse side. Select User Dened to
adjust the print density manually.
Multi-Page:
Allows you to print several pages on one sheet or perform poster printing. Click Layout Order to
specify the order in which pages are printed.
Copies:
Set the number of copies you want to print.
Collate:
Prints multi-page documents collated in order and sorted into sets.
Reverse Order:
Allows you to print from the last page so that the pages are stacked in the correct order aer
printing.
Quiet Mode:
Reduces the noise the printer makes. However, enabling this may reduce print speed.
Print Preview:
Displays a preview of your document before printing.
Job Arranger Lite:
Job Arranger Lite allows you to combine several les created by dierent applications and print them
as a single print job.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
49
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values. e settings on the More Options tab are also reset
to their defaults.
Ink Levels:
Displays the approximate ink level.
More Options Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Document Size:
Select the paper size on which you want to print.
Output Paper:
Select the paper size on which you want to print. If the Document Size diers from the Output
Paper, Reduce/Enlarge Document is selected automatically. You do not have to select it when
printing without reducing or enlarging the size of a document.
Reduce/Enlarge Document:
Allows you to reduce or enlarge the size of a document.
Fit to Page:
Automatically reduce or enlarge the document to t to the paper size selected in Output
Paper.
Zoom to:
Prints with a specic percentage.
Center:
Prints images in the center of the paper.
Color Correction:
Automatic:
Adjusts the tone of images automatically.
Custom:
Adjusts the colors of images automatically. Clicking Advanced opens the Color Correction
screen where you can select a detailed method of color correction. Click Image Options to
enable Color Universal Print, Fix Red-Eye, and sharpen printing for thin lines.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
50
Watermark Features:
Allows you to make settings for anti-copy patterns, watermarks, or headers and footers.
Add/Delete:
Allows you to add or remove any anti-copy patterns or watermarks that you want to use.
Settings:
Allows you to set the printing method for anti-copy patterns or watermarks.
Header/Footer:
You can print information such as a user name and printing date in headers or footers.
Additional Settings:
Rotate 180°:
Rotates pages 180 degrees before printing. Select this item when printing on paper such as
envelopes that are loaded in xed direction in the printer.
Bidirectional Printing:
Prints when the print head moves in both directions. e print speed is faster, but the quality
may decline.
Mirror Image:
Inverts the image so that it prints as it would appear in a mirror.
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values. e settings on the Main tab are also reset to their
defaults.
Maintenance Tab
Print Head Nozzle Check:
Prints a nozzle check pattern to check if the print head nozzles are clogged.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
51
Print Head Cleaning:
Cleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print head
only if some nozzles are clogged as shown in the illustration of the nozzle check pattern.
Power Cleaning:
Runs power cleaning to clean the clogged nozzles in the print head. Because this feature uses more
ink than head cleaning, run power cleaning only if most nozzles are clogged as shown in the
illustration of the nozzle check pattern.
Job Arranger Lite:
Opens the Job Arranger Lite window. Here you can open and edit previously saved data.
EPSON Status Monitor 3:
Opens the EPSON Status Monitor 3 window. Here you can conrm the status of the printer and the
consumables.
Monitoring Preferences:
Allows you to make settings for items on the EPSON Status Monitor 3 window.
Extended Settings:
Allows you to make a variety of settings. Right-click each item to view the Help for more details.
Print Queue:
Displays the jobs waiting to be printed. You can check, pause, or resume print jobs.
Printer and Option Information:
Displays the number of sheets of paper fed into the printer or the ADF.
Language:
Changes the language to be used on the printer driver window. To apply the settings, close the printer
driver, and then open it again.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
52
Software Update:
Starts EPSON Soware Updater to check for the latest version of applications on the Internet.
Technical Support:
If the manual is installed on your computer, the manual is displayed. If it is not installed, you can
connect to the Epson Web site to check the manual and available technical support.
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Set each item (such as Document Size and Paper Type) in Main or More Options.
7. Click Add/Remove Presets in Printing Presets.
8. Enter a Name and, if necessary, enter a comment.
9. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
“Main Tab” on page 48
“More Options Tab” on page 50
10. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
53
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
&“Printing Using Easy Settings” on page 47
Printing on 2-Sides
You can use either of the following methods to print on both sides of the paper.
❏Automatic 2-sided printing
❏Manual 2-sided printing
When the printer has nished printing the rst side, ip the paper over to print on the other side.
Note:
❏is feature is not available for borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 277
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
54
6. Select the method of2-Sided Printing on the Main tab.
7. Click Settings, make the appropriate settings, and then click OK.
8. Click Print Density, make the appropriate settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
❏is setting is not available when you select manual 2-sided printing.
❏Printing may be slow depending on the combination of options selected for Select Document Type in the Print
Density Adjustment window and for Quality on the Main tab.
9. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
10. Click Print.
For manual 2-sided printing, when the rst side has nished printing, a pop-up window is displayed on the
computer. Follow the on-screen instructions.
Related Information
&“Available Paper and Capacities” on page 274
&“Printing Using Easy Settings” on page 47
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
55
Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 277
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Select the method of 2-Sided Printing on the Main tab.
7. On the printer driver's Settings tab, select Booklet.
8. Click OK.
❏Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
❏Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
9. Click Print Density, make the appropriate settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density
Adjustment window and for Quality on the Main tab.
10. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
11. Click Print.
Related Information
&“Available Paper and Capacities” on page 274
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
56
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Note:
is feature is not available with borderless printing.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
7. Click Layout Order, make the appropriate settings, and then click OK.
8. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
57
Printing and Stacking in Page Order (Reverse Order Printing)
You can print from the last page so that documents are stacked in page order when they are ejected.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. On the printer driver's Main tab, select Reverse Order
7. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
8. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
58
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Note:
is feature is not available with borderless printing.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Make the following settings on the More Options tab.
❏Document Size: Select the size of the paper you set in the application setting.
❏Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
7. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
8. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
59
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
is feature is not available with borderless printing.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. On the printer driver's More Options tab, select the document size from the Document Size setting.
7. Select the paper size you want to print on from the Output Paper setting.
8. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
9. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
10. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
60
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Note:
is feature is not available with borderless printing.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab.
7. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
8. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing
>
Printing Documents
>
Printing from a Computer - Windows
61
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
62
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
Printing
>
Printing Documents
>
Printing from a Computer - Windows
63
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
67
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
7. Settings, and then select the items you want to print.
8. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing a Watermark
You can print a watermark such as "Condential" or an anti-copy pattern on your printouts. If you print with an
anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
Anti-Copy Pattern is available under the following conditions:
❏Paper Type: Plain paper, Copy paper, Letterhead
❏Borderless: Not selected
❏Quality: Standard
❏2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
❏Color Correction: Automatic
Note:
You can also add your own watermark or anti-copy pattern.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
68
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Click Watermark Features on the More Options tab and select the type of anti-copy pattern or watermark
you want to use.
7. Click Settings to change details such as the size, density, or position of the pattern or the mark.
8. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Select Job Arranger Lite on the Main tab, and then click OK.
“Main Tab” on page 48
Printing
>
Printing Documents
>
Printing from a Computer - Windows
69
7. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
8. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
9. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page
layout.
10. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
&“Printing Using Easy Settings” on page 47
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when the following settings are selected.
❏Paper Type: Plain paper, Copy paper, Letterhead
❏Quality: Standard or a higher quality
❏Print Color:Color
❏Applications: Microso® Oce 2007 or later
❏Text Size: 96 pts or smaller
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
70
5. Select Preferences or Properties to access the printer driver window.
6. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
7. Select an option from the Color Universal Print setting.
8. Enhancement Options to make further settings.
9. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
10. Click Print.
Note:
❏Certain characters may be altered by patterns, such as "+" appearing as "±".
❏Application-specic patterns and underlines may alter content printed using these settings.
❏Print quality may decrease in photos and other images when using Color Universal Print settings.
❏Printing is slower when using Color Universal Print settings.
Related Information
&“Printing Using Easy Settings” on page 47
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
71
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Select the method of color correction from Color Correction on the More Options tab.
❏Automaticis setting automatically adjusts the tone to match the paper type and print quality settings.
❏If you select Custom and click Advanced, you can make your own settings.
7. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
8. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Click Image Options from Color Correction on the More Options tab.
7. Select Emphasize in Lines.
8. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
Printing
>
Printing Documents
>
Printing from a Computer - Windows
72
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 47
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏Paper Type: Plain paper, Copy paper, Letterhead, Matte Paper, Epson Photo Quality Ink Jet, or Envelope
❏Quality: Standard, Standard-Vivid
Note:
e print quality may change when printing. e print speed may become slower and print density may become higher.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Click Extended Settings on the Maintenance tab, and then select Barcode mode.
7. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 48
“More Options Tab” on page 50
8. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
73
Related Information
&“Printing Using Easy Settings” on page 47
Printing from a Computer - Mac OS
Printing Using Easy Settings
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
74
5. Select Print Settings from the pop-up menu.
Note:
If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS
X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the
following menu. macOS Mojave cannot access Print Settings in applications made by Apple such as TextEdit.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again. See the following to add a printer.
“Adding the Printer (for Mac OS Only)” on page 148
6. Change the settings as necessary.
See the menu options for the printer driver for details.
7. Click Print.
Note:
If you want to cancel printing, on your computer click the printer icon in the Dock. Select the job you want to cancel,
and then do one of the following. However, you cannot cancel a print job from the computer once it has been completely
sent to the printer. In this case, cancel the print job by using the printer's control panel.
❏OS X Mountain Lion or later
Click next to the progress meter.
❏Mac OS X v10.6.8 to v10.7.x
Click Delete.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
75
Related Information
&“Available Paper and Capacities” on page 274
&“List of Paper Type” on page 30
&“Menu Options for Print Settings” on page 77
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Menu Options for Layout
Pages per Sheet
Select the number of pages to be printed on one sheet.
Layout Direction
Specify the order in which the pages will be printed.
Border
Prints a border around the pages.
Reverse page orientation
Rotates pages 180 degrees before printing. Select this item when printing on paper such as envelopes
that are loaded in xed direction in the printer.
Flip horizontally
Inverts an image to print as it would appear in a mirror.
Menu Options for Color Matching
ColorSync/EPSON Color Controls
Select the method for color adjustment. ese options adjusts colors between the printer and the
computer display to minimize the dierence in color.
Menu Options for Paper Handling
Collate pages
Prints multi-page documents collated in order and sorted into sets.
Pages to Print
Select to print only odd pages or even pages.
Page Order
Select to print from the top or the last page.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
76
Scale to t paper size
Prints to t to the paper size you loaded.
❏Destination Paper Size
Select the paper size to print on.
❏Scale down only
Select when reducing the size of the document.
Menu Options for Cover Page
Print Cover Page
Select whether or not to print a cover page. When you want to add a back cover, select Aer document.
Cover Page Type
Select the contents of the cover page.
Menu Options for Print Settings
Paper Source
Select the paper source from which the paper is fed. Select Auto Select to automatically select the paper
source selected in the print settings on the printer.
Media Type
Select the type of paper on which you print.
Print Quality
Select the pint quality you want to use for printing. e options vary depending on the paper type.
Borderless
is checkbox is selected when you select a borderless paper size.
In borderless printing, the print data is enlarged slightly more than the paper size so that no margins
are printed around the edges of the paper.
Expansion: Select the amount of enlargement.
Grayscale
Select when you want to print in black or shades of gray.
Mirror Image
Inverts the image so that it prints as it would appear in a mirror.
Menu Options for Color Options
Manual Settings
Adjusts the color manually. In Advanced Settings, you can select detailed settings.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
77
PhotoEnhance
Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and
brightness of the original image data.
O (No Color Adjustment)
Print without enhancing or adjusting the color in any way.
Menu Options for Two-sided Printing Settings
Two-sided Printing
Prints on both sides of the paper.
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
5. Click Presets to save the current settings as a preset.
6. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
7. Click Print.
e next time you want to print using the same settings, select the registered preset name from the Presets.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
78
Related Information
&“Printing Using Easy Settings” on page 74
Printing on 2-Sides
You can print on both sides of the paper.
Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 277
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select Two-sided Printing Settings from the pop-up menu.
5. Select the bindings in Two-sided Printing.
6. Select the type of original in Document Type.
Note:
❏Printing may be slow depending on the Document Type setting.
❏If you are printing high-density data such as photos or graphs, select Tex t & Graphi cs or Tex t & P hoto s as the
Document Type setting. If scung occurs or the image bleeds through to the reverse side, adjust the Print Density
and Increased Ink Drying Time by clicking the arrow mark next to Adjustments.
7. Set the other items as necessary.
8. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
79
Related Information
&“Available Paper and Capacities” on page 274
&“Printing Using Easy Settings” on page 74
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select Layout from the pop-up menu.
5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
“Menu Options for Layout” on page 76
6. Set the other items as necessary.
7. Click Print.
Related Information
&“Printing Using Easy Settings” on page 74
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
80
Printing and Stacking in Page Order (Reverse Order Printing)
You can print from the last page so that documents are stacked in page order when they are ejected.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select Paper Handling from the pop-up menu.
5. Select Reverse as the Page Order setting.
6. Set the other items as necessary.
7. Click Print.
Related Information
&“Printing Using Easy Settings” on page 74
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
81
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size of the paper you set in the application as the Paper Size setting.
5. Select Paper Handling from the pop-up menu.
6. Select Scale to t paper size.
7. Select the paper size you loaded in the printer as the Destination Paper Size setting.
8. Set the other items as necessary.
9. Click Print.
Related Information
&“Printing Using Easy Settings” on page 74
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
82
4. Select Page Setup from the File menu of the application.
5. Select Printer, Paper Size, enter percentage in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
6. Set the other items as necessary.
7. Click Print.
Related Information
&“Printing Using Easy Settings” on page 74
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Load paper in the printer .
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
5. Select Color Options from the pop-up menu, and then select one of the available options.
6. Click the arrow next to Advanced Settings and make the appropriate settings.
7. Set the other items as necessary.
8. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
83
Related Information
&“Printing Using Easy Settings” on page 74
Printing Documents from Smart Devices (iOS)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson iPrint
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson iPrint is not installed, install it.
“Installing Epson iPrint” on page 283
3. Connect your smart device to the wireless router.
4. Start Epson iPrint.
5. Tap Document on the home screen.
6. Tap the location of the document you want to print.
7. Select the document, and then tap Next.
8. Tap Print.
Printing Documents Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Note:
If you disabled paper conguration messages on your printer control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (iOS)
84
1. Set up your printer for wireless printing. See the link below.
http://epson.sn
2. Connect your Apple device to the same wireless network that your printer is using.
3. Print from your device to your printer.
Note:
For details, see the AirPrint page on the Apple website.
Related Information
&“Cannot Print Even ough a Connection has been Established (iOS)” on page 178
Printing Documents from Smart Devices (Android)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson iPrint
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson iPrint is not installed, install it.
“Installing Epson iPrint” on page 283
3. Connect your smart device to the wireless router.
4. Start Epson iPrint.
5. Tap Document on the home screen.
6. Tap the location of the document you want to print.
7. Select the document, and then tap Next.
8. Tap Print.
Printing
>
Printing Documents
>
Printing Documents from Smart Devices (Android)
85
Printing Documents Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. On your Android device, install the Epson Print Enabler plug-in from Google Play.
3. Connect your Android device to the same wireless network as your printer.
4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler.
5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1. Load envelopes in the printer.
“Loading Envelopes in the Paper Cassette” on page 35
2. Open the le you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1. Load envelopes in the printer.
“Loading Envelopes in the Paper Cassette” on page 35
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
Printing
>
Printing on Envelopes
>
Printing on Envelopes from a Computer (Mac OS)
86
4. Select the size as the Paper Size setting.
5. Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8. Click Print.
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop the specied area, and then edit and print them. See the
application’s help for details.
Printing Web Pages from Smart Devices
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson iPrint is not installed, install it.
“Installing Epson iPrint” on page 283
3. Connect your smart device to the wireless router.
4. Open the web page you want to print in your web browser app.
5. Tap Share from the menu of the web browser application.
6. Select iPrint.
7. Tap Print.
Printing
>
Printing Web Pages
>
Printing Web Pages from Smart Devices
87
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.
e features available on the Internet are as follows.
❏Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or oce printer.
❏Epson iPrint
is Application is for iOS and Android, and allows you to print or scan from a smartphone or tablet. You can
print documents, images, and web sites by sending them directly to a printer on the same wireless LAN.
❏Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Registering to Epson Connect Service from the Control Panel
Follow the steps below to register the printer.
1. Select Settings on the control panel.
Printing
>
Printing Using a Cloud Service
>
Registering to Epson Connect Service from the Control Panel
88
Available Copying Methods
Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen.
Copying Originals
You can copy the originals of xed size or custom size by color or monochrome.
1. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Select Copy on the home screen.
3. Select the Copy tab, and then select B&W or Color.
4. Tap
x
.
Copying
>
Available Copying Methods
>
Copying Originals
91
Copying on 2-Sides
Copy multiple originals on both sides of the paper.
1. Place all originals face up in the ADF.
“Placing Originals on the ADF” on page 42
c
Important:
If you want to copy originals that are not supported by the ADF, use the scanner glass.
“Originals that are not Supported by the ADF” on page 42
Note:
You can also place the originals on the scanner glass.
“Placing Originals on the Scanner Glass” on page 44
2. Select Copy on the home screen.
3. Select the Copy tab, and then select (2-Sided) > 1→2-Sided.
4. Specify the original orientation and the binding position, and then select OK.
5. Tap
x
.
Copying by Enlarging or Reducing
You can copy originals at a specied magnication.
1. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
Copying
>
Available Copying Methods
>
Copying by Enlarging or Reducing
92
2. Select Copy on the home screen.
3. Select the Advanced Settings tab, select Reduce/Enlarge.
4. Specify the amount of enlargement or reduction, and then select OK.
5. Tap
x
on the Copy tab.
Copying Multiple Originals onto One Sheet
You can copy the multiple originals onto a single sheet.
1. Place all originals face up in the ADF.
“Placing Originals on the ADF” on page 42
Place them in the direction shown in the illustration.
❏Portrait Originals
❏Landscape Originals
c
Important:
If you want to copy originals that are not supported by the ADF, use the scanner glass.
“Originals that are not Supported by the ADF” on page 42
Note:
You can also place the originals on the scanner glass.
“Placing Originals on the Scanner Glass” on page 44
2. Select Copy on the home screen.
3. Select the Advanced Settings tab, and then select Multi-Page > 2-up.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
93
4. Specify the layout order and the original orientation, and then select OK.
5. Tap
x
on the Copy tab.
Copying Originals Using Good Quality
You can copy originals without shadows and punched holes.
1. Place the originals.
If you want to copy multiple originals, place all of the originals on the ADF.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Select Copy on the home screen.
3. Select the Advanced Settings tab, select Remove Shadow or Remove Punch Holes, and then enable the
setting.
4. Tap
x
on the Copy tab.
Copying ID card
Scans both sides of an ID card and copies onto one side of a paper.
1. Place the original on the scanner glass.
“Placing Originals on the Scanner Glass” on page 44
Copying
>
Available Copying Methods
>
Copying ID card
94
2. Select Copy on the home screen.
3. Select the Advanced Settings tab, and then enable ID Card Copy.
4. Tap
x
on the Copy tab.
Basic Menu Options for Copying
Note:
e items may not be available depending on other settings you made.
B&W:
Copies the original in black and white (monochrome).
Color:
Copies the original in color.
(2-Sided):
Select 2-sided layout.
❏1→1-Sided
Copies one side of an original onto a single side of paper.
❏1→2-Sided
Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation
of your original and the binding position of the paper.
(Density):
Increase the level of density when the copying results are faint. Decrease the level of density when ink
smears.
Advanced Menu Options for Copying
Note:
e items may not be available depending on other settings you made.
Paper Setting:
Select the paper source that you want to use. When Auto is selected, paper is fed automatically using
the Paper Setting settings made when you loaded the paper.
Reduce/Enlarge:
Congures the magnication ratio of the enlargement or reduction. Tap the value and specify the
magnication used to enlarge or reduce the original within a range of 25 to 400%.
❏Actual Size
Copies at 100 % magnication.
Copying
>
Advanced Menu Options for Copying
95
❏A4→A5 and others
Automatically enlarges or reduces the original to t to a specic paper size.
❏Auto Fit Page
Detects the scan area and automatically enlarges or reduces the original to t to the paper size you
selected. When there are white margins around the original, the white margins from the corner
mark of the scanner glass are detected as the scan area, but the margins at the opposite side may be
cropped.
Original Size:
Select the size of your original. When copying non-standard size originals, select the size closest to
your original.
Multi-Page:
Select the copy layout.
❏Single Page
Copies a single-sided original onto a single sheet.
❏2-up
Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the
orientation of your original.
Quality:
Select the quality for copying. Selecting High provides higher quality printing, but the printing speed
may be slower.
Original Orientation:
Select the orientation of your original.
Remove Shadow:
Removes shadows that appear around copies when copying thick paper or that appear in the center of
copies when copying a booklet.
Remove Punch Holes:
Removes the binding holes when copying.
Copying
>
Advanced Menu Options for Copying
96
ID Card Copy:
Scans both sides of an ID card and copies onto one side of a paper.
Borderless Copy:
Copies without margins around the edges. e image is enlarged a little to remove margins from the
edges of the paper. Select how much to enlarge in the Expansion setting.
Clear All Settings:
Resets the copy settings to their defaults.
Copying
>
Advanced Menu Options for Copying
97
Scanning
Available Scanning Methods..........................................99
Scanning Originals to a Computer......................................99
Scanning Originals to the Cloud...................................... 100
Scanning Using WSD.............................................. 102
Scanning Originals to a Smart Device...................................104
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Computer
You can save the scanned image to a computer connected to the printer.
“Scanning Originals to a Computer” on page 99
Sending to a Cloud Service
You can send scanned images from the printer's control panel to cloud services that have been
registered in advance.
“Scanning Originals to the Cloud” on page 100
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
“Scanning Using WSD” on page 102
Scanning Directly from Smart Devices
You can save scanned images directly to a smart device such as a smart phone or tablet by using the
Epson iPrint application on the smart device.
“Scanning Originals to a Smart Device” on page 104
Scanning Originals to a Computer
Note:
To use this feature, make sure the following applications are installed on your computer.
❏Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later)
❏Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS
X v10.7.x/Mac OS X v10.6.8)
❏Epson Scan 2 (application required to use the scanner feature)
See the following to check for installed applications.
Windows 10: Click on the start button, and then select Windows System-Control Panel-Programs-Programs and
Features.
Windows 8.1/Windows 8: Select Desktop-Settings-Control Panel-Programs-Programs and Features.
Windows 7/Windowes Vista: Click the start button, and then select Control Panel-Programs-Programs and Features.
Windows XP: Click the start button, and then select Control Panel-Add or Remove Programs.
Mac OS: Select Go > Applications > Epson Soware.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Select Scan > Computer on the control panel.
Scanning
>
Scanning Originals to a Computer
99
3. Select a computer on which to save the scanned images.
❏If the Select Computer screen is displayed, select the computer from the screen.
❏If the Scan to Computer screen is displayed and the computer is already selected, make sure the selected
computer is correct. If you want to change the computer, select , and then select another computer.
4. Select to select how to save the scanned image to a computer.
❏Preview on Computer (Windows 7 or later, or OS X El Capitan or later): Previews the scanned image on a
computer before saving images.
❏Save as JPEG: Saves the scanned image in JPEG format.
❏Save as PDF: Saves the scanned image in PDF format.
5. Tap
x
.
When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
❏See the Epson ScanSmart help for detailed operation information for the soware. Click Help on the Epson
ScanSmart screen to open the help.
❏You can not only start scanning from the printer but also from your computer by using Epson ScanSmart.
Scanning Originals to the Cloud
Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for
details.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Select Scan > Cloud on the control panel.
3. Select on the top of the screen, and then select a destination.
4. Make the scan settings.
“Basic Menu Options for Scanning to the Cloud” on page 101
“Advanced Menu Options for Scanning to the Cloud” on page 101
5. Tap
x
.
Scanning
>
Scanning Originals to the Cloud
100
Basic Menu Options for Scanning to the Cloud
Note:
e items may not be available depending on other settings you made.
B&W/Color
Select whether to scan in monochrome or in color.
JPEG/PDF
Select the format in which to save the scanned image.
Advanced Menu Options for Scanning to the Cloud
Note:
e items may not be available depending on other settings you made.
Scan Area:
Select the scan area. To crop the white space around the text or image when scanning, select Auto
Cropping. To scan at the maximum area of the scanner glass, select Max Area.
❏Original Orientation:
Select the orientation of the original.
Original Type:
Select the type of your original.
Density:
Select the contrast of the scanned image.
Remove Shadow:
Remove the shadows of the original that appear in the scanned image.
❏Surround:
Remove the shadows at the edge of the original.
❏Center:
Remove the shadows of the binding margin of the booklet.
Remove Punch Holes:
Remove the punch holes that appear in the scanned image. You can specify the area to erase the
punch holes by entering a value in the box on the right.
❏Erasing Position:
Select the position to remove the punch holes.
❏Original Orientation:
Select the orientation of the original.
Clear All Settings
Resets the scan settings to their defaults.
Scanning
>
Scanning Originals to the Cloud
>
Advanced Menu Options for Scanning to the Cloud
101
Scanning Using WSD
Note:
❏is feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista.
❏If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.
“Setting Up a WSD Port” on page 102
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Select Scan > WSD on the control panel.
3. Select a computer.
4. Tap
x
.
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7/Windows Vista.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following is necessary to set up a WSD port.
❏e printer and the computer are connected to the network.
❏e printer driver is installed on the computer.
1. Tur n the printer on.
2. Click start, and then click Network on the computer.
3. Right-click the printer, and then click Install.
Click Continue when the User Account Control screen is displayed.
Scanning
>
Scanning Using WSD
>
Setting Up a WSD Port
102
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check the printer's name set on the network from the printer's control panel or by printing a
network status sheet.
4. Click Your device is ready to use.
5. Check the message, and then click Close.
6. Open the Devices and Printers screen.
❏Windows 7
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
Scanning
>
Scanning Using WSD
>
Setting Up a WSD Port
103
❏Windows Vista
Click start > Control Panel > Hardware and Sound > Printers.
7. Check that an icon with the printer's name on the network is displayed.
Select the printer name when using with WSD.
Scanning Originals to a Smart Device
Note:
❏Before scanning, install Epson iPrint on your smart device.
❏Epson iPrint screens are subject to change without notice.
❏Epson iPrint contents may vary depending on the product.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 44
“Placing Originals on the ADF” on page 42
2. Start Epson iPrint.
3. Tap Scan on the home screen.
4. Tap Scan.
Note:
You can set the scan settings. Tap the icon at the top-right of the screen.
Scanning starts.
5. Check the scanned image, and then select the saving method.
❏ : Displays the screen where you can save the scanned images.
❏ : Displays the screen where you can send scanned images by email.
❏ : Displays the screen where you can print scanned images.
6. Finally, follow the on-screen instructions.
Scanning
>
Scanning Originals to a Smart Device
104
Faxing
Before Using Fax Features...........................................106
Overview of this Printer's Fax Features..................................106
Sending Faxes Using the Printer.......................................109
Receiving Faxes on the Printer........................................113
Menu Options for Faxing............................................116
Menu Options for Inbox............................................ 119
Using Other Faxing Features.........................................120
Sending a Fax from a Computer.......................................121
Receiving Faxes on a Computer.......................................124
Before Using Fax Features
Check the following before you start using the fax features.
❏e printer and the phone line, and (if necessary) the phone machine are connected correctly
❏Fax basic settings (Fax Setting Wizard) is complete
❏Other necessary Fax Settings are complete
See "Related Information" below to make settings.
Related Information
&“Connecting the Printer to a Phone Line” on page 320
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
&“Making Settings for the Printer's Fax Features According to Use” on page 325
&“Basic Settings” on page 295
&“Send Settings” on page 297
&“Making Fax Features Available” on page 319
&“Making Contacts Available” on page 317
&“User Settings” on page 302
Overview of this Printer's Fax Features
Feature: Sending Faxes
“Before Using Fax Features” on page 106
Sending Methods
❏Sending automatically
When you scan an original by tapping
x
(Send), the printer dials the recipients and sends the fax.
“Sending Faxes Using the Printer” on page 109
❏Sending manually
When you perform a manual check on the line connection by dialing the recipient, tap
x
(Send) to start
sending a fax directly.
“Sending Faxes Dialing from the External Phone Device” on page 111
Recipient Designation when Sending a Fax
You can enter recipients using Keypad, Contacts, and Recent.
“Recipient” on page 116
“Making Contacts Available” on page 317
Scan Settings when Sending a Fax
You c a n s ele ct it e m s such as Resolution or Original Size (Glass) when sending faxes.
Faxing
>
Overview of this Printer's Fax Features
>
Feature: Sending Faxes
106
“Scan Settings:” on page 117
Using Fax Send Settings when Sending a Fax
You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a
fax at a time you specied).
“Fax Send Settings:” on page 117
Reports on Sent Result
You can get various reports on sent results.
“Features: Various Fax Reports” on page 108
Secure Send
You can send faxes securely.
“Feature: Security when Sending and Receiving Faxes” on page 109
Feature: Receiving Faxes
“Before Using Fax Features” on page 106
Receive Mode
ere are two options in Receive Mode for receiving incoming faxes.
❏Manual
Mainly for phoning, but also for faxing
“Usage of Manual Mode” on page 113
❏Auto
- Only for faxing (external phone device is not required)
- Mainly for faxing, and sometimes phoning
“Usage of Auto Mode” on page 114
Receiving Faxes by Operating a Connected Phone
You can receive faxes by only operating an external phone device.
“Basic Settings” on page 295
“Making Settings When You Connect a Phone Device” on page 325
Destinations of Received Faxes
❏Received faxes are printed by default. You can set up destinations for received faxes to the inbox. If you save in
the inbox, you can check the contents on the screen.
Faxing
>
Overview of this Printer's Fax Features
>
Feature: Receiving Faxes
107
“Fax Output Settings” on page 297
“Menu Options for Inbox” on page 119
“Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 115
Output Various Reports
Receiving related reports is also supported.
“Features: Various Fax Reports” on page 108
Security when Receiving Faxes
Faxes can be received securely.
“Feature: Security when Sending and Receiving Faxes” on page 109
Feature: PC-FAX Send/Receive (Windows/Mac OS)
PC-FAX Send
You can send faxes from a computer.
“Soware for Faxing” on page 285
“Sending a Fax from a Computer” on page 121
PC-FAX Receive
You can receive faxes on a computer.
“Making Settings to Send and Receive Faxes on a Computer” on page 327
“Soware for Faxing” on page 285
“Receiving Faxes on a Computer” on page 124
Features: Various Fax Reports
You can check the status of sent and received faxes in a report.
“Report Settings” on page 299
“Fax Send Settings:” on page 117
“Transmission Log:” on page 118
“Fax Report:” on page 119
Faxing
>
Overview of this Printer's Fax Features
>
Features: Various Fax Reports
108
Feature: Security when Sending and Receiving Faxes
You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong
destination, or Backup Data Auto Clear to prevent information leakage. You can set a password for each fax box
in the printer.
“Security Settings” on page 300
“Inbox Password Settings:” on page 120
Features: Other Useful Features
Blocking Junk Faxes
“Rejection Fax:” on page 296
Receiving Faxes After Dialing
“Receiving Faxes by Making a Phone Call” on page 115
“Polling Receive:” on page 119
Sending Faxes Using the Printer
You can send faxes by entering fax numbers for recipients on the control panel.
Note:
When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending.
1. Place the originals.
You can send up to 100 pages in one transmission; however depending on the remaining amount of memory,
you may not be able to send faxes even with less than 100 pages.
2. Select Fax on the home screen.
3. Specify the recipient.
“Selecting Recipients” on page 110
4. Select the Fax Settings tab, and then make settings as necessary.
“Fax Settings” on page 117
5. Tap
x
to send the fax .
Note:
❏If the fax number is busy or there are some problems, the printer automatically redials aer one minute.
❏To cancel sending, tap
y
.
❏It takes longer to send a fax in color because the printer performs scanning and sending simultaneously. While the
printer is sending a fax in color, you cannot use the other features.
Faxing
>
Sending Faxes Using the Printer
109
Related Information
&“Fax Settings” on page 117
Selecting Recipients
You can specify recipients on the Recipient tab to send the fax using the following methods.
Entering Fax Number Manually
Select Keypad, enter a fax number on the screen displayed, and then select OK.
- To add a pause (pause for three seconds during dialing), enter a hyphen (-).
- If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at
the beginning of the fax number.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
Select the recipients from the contacts list
Select Contacts and select recipients you want to send. If the recipient you want to send to has not been registered
in Contacts yet, select Add Entry and register it.
Select the recipients from the sent fax history
Select Recent, and then select a recipient.
Note:
To delete recipients you entered, display the list of recipients by tapping on the eld of a fax number or the number of
recipients on the LCD screen, select the recipient from the list, and then select Remove.
Related Information
&“Making Contacts Available” on page 317
&“Recipient” on page 116
Various Ways of Sending Faxes
Sending a Fax after Checking the Scanned Image
You can preview the scanned image on the LCD screen before sending the fax. (Monochrome faxes only)
1. Place the originals.
2. Select Fax on the home screen.
3. Specify the recipient.
“Selecting Recipients” on page 110
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
110
4. Select the Fax Settings tab, and then make settings as necessary.
“Fax Settings” on page 117
5. Select Preview on the fax top screen to scan, check the scanned document image.
6. Select Start Sending. Otherwise, select Cancel
- : Moves the screen in the direction of the arrows.
- : Reduces or enlarges.
- : Moves to the previous or the next page.
Note:
❏When Direct Send is enabled, you cannot preview.
❏When the preview screen is le untouched for the time set in Settings > General Settings > Fax Settings > Send
Settings > Fax Preview Display Time, the fax is sent automatically.
❏e image quality of a sent fax may be dierent from what you previewed depending on the capability of the
recipient machine.
Sending Faxes Dialing from the External Phone Device
You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending
a fax, or when the recipient's fax machine does not switch to the fax automatically.
1. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone.
Note:
When the recipient answers the phone, you can talk with the recipient.
2. Select Fax on the home screen.
3. Make necessary settings on theFax Settings.
“Fax Settings” on page 117
4. When you hear a fax tone, tap
x
, and then hang up the handset.
Note:
When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs
scanning and sending simultaneously. While sending the fax, you cannot use the other features.
Related Information
&“Fax Settings” on page 117
Sending Many Pages of a Monochrome Document (Direct Send)
When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory.
erefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can
avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer
performs scanning and sending simultaneously. You can use this feature when there is only one recipient.
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
111
Accessing the Menu
You c a n nd the menu on the printer's control panel below.
Fax > Fax Settings > Direct Send.
Sending Faxes in Monochrome at Specied Time of the Day (Send Fax Later)
You can set to send a fax at a specied time. Only monochrome faxes can be sent when the time to send is
specied.
1. Select Fax on the home screen.
2. Specify the recipient.
“Selecting Recipients” on page 110
3. Select the Fax Settings tab, and then select Send Fax Later.
4. Tap the Send Fax Later eld to set this to On.
5. Select the Time eld, enter the time you want to send the fax, and then select OK.
6. Select OK to apply the settings.
You can also make settings such as the resolution and the sending method as necessary.
7. Send the fax.
Note:
You cannot send another fax until the fax has been sent at the specied time. If you want to send another one, you need
to cancel the scheduled fax by selecting Fax on the home screen, and then deleting it.
Sending Dierent Size Documents Using ADF (ADF Continuous Scan)
Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document
at their original sizes.
If you place dierent sized originals in the ADF, all of the originals are sent at the largest size among them. To send
originals at their original sizes, do not place originals with mixed sizes.
1. Place the rst batch of originals at the same size.
2. Select Fax on the home screen.
3. Specify the recipient.
“Selecting Recipients” on page 110
4. Select the Fax Settings tab, and then tap ADF Continuous Scan to set this to On.
You can also make settings such as the resolution and the sending method as necessary.
5. Tap
x
(Send) on the Recipient tab.
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
112
6. When scanning the rst set of originals is complete and a message is displayed on the control panel asking you
to scan the next set of originals, select Yes, set the next originals, and then select Start Scanning.
Note:
If you leave the printer untouched for the time set in Settings > General Settings > Fax Settings > Send Settings >
Wait Time for Next Original aer you have been prompted to set the next originals, the printer stops storing and starts
sending the document.
Receiving Faxes on the Printer
If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard,
you can receive faxes.
ere are two ways of receiving faxes.
❏Receiving an incoming fax
❏Receiving a fax by making a call (Polling Receive)
Received faxes are printed in the printer's initial settings.
You can save received faxes, check them on the printer screen, and print them as necessary.
To check the status of the fax settings, you can print a Fax Settings List by selecting Fax > (More) > Fax Report
> Fax Settings List.
Related Information
&“More” on page 118
Receiving Incoming Faxes
ere are two options in Receive Mode.
Related Information
&“Usage of Manual Mode” on page 113
&“Usage of Auto Mode” on page 114
Usage of Manual Mode
is mode is mainly for making phone calls, but is also for faxing.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Incoming Faxes
113
Receiving Faxes
When the telephone rings, you can answer the ringing manually by picking up the handset.
❏When you hear a fax signal (baud):
Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap
x
. Next, hang up the
handset.
❏If the ringing is for a voice call:
You can answer the phone as normal.
Receiving Faxes Using only the Connected Telephone
When Remote Receive is set, you can receive faxes by simply entering the Start Code.
When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit Start Code,
and then hang up the handset.
Usage of Auto Mode
is mode allows you to use the line for the following uses.
❏Using the line for faxing only (external telephone is not necessary)
❏Using the line for faxing mainly, and sometimes phoning
Receiving Faxes Without an External Phone Device
e printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is
complete.
Receiving Faxes With an External Phone Device
A printer with an external phone device works as follows.
❏When the answering machine answers within the number of rings set in Rings to Answer:
- If the ringing is for a fax: e printer automatically switches to receive faxes.
- If the ringing is for a voice call: e answering machine can receive voice calls and record voice messages.
❏When you pick up the handset within the number of rings set in Rings to Answer:
- If the ringing is for a fax: Hold the line until the printer automatically starts receiving the fax by displaying
Connecting on the printer's control panel. Once the printer starts receiving the fax, you can hang up the
handset. To start receiving the fax immediately, use the same steps as for Manual. Select Fax on the home
screen, and then select Send/Receive > Receive. Next, tap
x
, and then hang up the handset.
- If the ringing is for a voice call: You can answer the phone as normal.
❏When the ringing stops and the printer automatically switches to receive faxes:
- If the ringing is for a fax: e printer starts receiving faxes.
- If the ringing is for a voice call: You cannot answer the phone. Ask the person to call you back.
Note:
Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer.
Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering
machine, see the manual supplied with the answering machine.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Incoming Faxes
114
Receiving Faxes by Making a Phone Call
You can receive a fax stored on another fax machine by dialing the fax number.
Receiving Faxes by Polling (Polling Receive)
You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a
document from a fax information service. However, if the fax information service has an audio guidance feature
that you need to follow to receive a document, you cannot use this feature.
Note:
To receive a document from a fax information service that uses audio guidance, just dial the fax number using the connected
telephone, and operate the phone and the printer following the audio guidance.
1. Select Fax on the home screen.
2. Tap (More).
3. Tap Polling Receive to set this to On, and then tap Close.
4. Enter the fax number.
Note:
When Security Settings > Direct Dialing Restrictions is set to On, you can only select fax recipients from the contact
list or the sent fax history. You cannot manually enter a fax number.
5. Tap
x
.
Related Information
&“Polling Receive:” on page 119
Viewing Received Faxes Saved in the Printer on the LCD Screen
If you set up to save received faxes in the printer, you can view the contents and print as necessary.
“Making Settings to Save Received Faxes” on page 326
Faxing
>
Receiving Faxes on the Printer
>
Viewing Received Faxes Saved in the Printer on the LCD Screen
115
1. Tap on the home screen.
Note:
When there are received faxes that have not been read, the number of unread documents is displayed on the on the
home screen.
2. Tap Open Inbox (XX Unread).
3. If the inbox has been password protected, enter the inbox password.
4. Select the fax you want to view from the list.
e contents of the fax are displayed.
❏: Moves the screen in the direction of the arrows.
❏: Reduces or enlarges.
❏: Rotates the image to the right by 90 degrees.
❏: Moves to the previous or the next page.
❏To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display
the icons.
5. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions.
c
Important:
If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have
already read or printed.
Menu Options for Faxing
Recipient
Select the menus on the control panel as described below.
Fax > Recipient
Faxing
>
Menu Options for Faxing
>
Recipient
116
Keypad:
Manually enter a fax number.
Contacts:
Select a recipient from the contacts list. You can also add or edit a contact.
Recent:
Select a recipient from the sent fax history. You can also add the recipient to the contacts list.
Fax Settings
Select the menus on the control panel as described below.
Fax > Fax Settings
Scan Settings:
Resolution:
Select the resolution of the outgoing fax. If you select a higher resolution, the data size
becomes larger and it takes time to send the fax.
Density:
Sets the density of the outgoing fax. + makes the density darker, and - makes it lighter.
Remove Background:
Detects the paper color (background color) of the original document, and removes or lightens
the color. Depending on the darkness and vividness of the color, it may not be removed or
lightened
Sharpness:
Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the
sharpness.
ADF Continuous Scan:
Sending faxes by placing originals one by one, or by placing originals by size, you can send
them as one document at their original sizes. See the related information below on this topic.
Original Size (Glass):
Select the size and orientation of the original you placed on the scanner glass.
Color Mode:
Select whether to scan in color or in monochrome.
Fax Send Settings:
Direct Send:
Sends a monochrome fax while scanning the originals. Since scanned originals are not stored
temporarily in the printer's memory even when sending a large volume of pages, you can avoid
Faxing
>
Menu Options for Faxing
>
Fax Settings
117
printer errors due to a lack of memory. Note that sending using this feature takes longer than
not using this feature. See the related information below on this topic.
You cannot use this feature when sending a fax to multiple recipients.
Send Fax Later:
Sends a fax at a time you specied. Only a monochrome fax is available when using this
option. See the related information below on this topic.
Add Sender Information:
❏Add Sender Information
Select the position where you want to include the header information (sender name and fax
number) in the outgoing fax, or not to include the information.
- O: Sends a fax with no header information.
- Outside of Image: Sends a fax with header information in the top white margin of the fax.
is keeps the header from overlapping with the scanned image, however, the fax received
by the recipient may be printed across two sheets depending on the size of the originals.
- Inside of Image: Sends a fax with header information approximately 7 mm lower than the
top of the scanned image. e header may overlap with the image, however, the fax received
by the recipient will not be split into two documents.
❏Fax Header
Select the header for the recipient. To use this feature, you should register multiple headers
in advance.
❏Additional Information
Select the information you want to add. You can select one from You r Ph one Nu mb er and
Destination List.
Transmission Report:
Prints a transmission report aer you send the fax.
Print on Error prints a report only when an error occurs.
When Attach Fax image to report has been set in Settings > General Settings > Fax Settings
> Report Settings, the fax with an error is also printed with the report.
Clear All Settings:
Restores all settings in Scan Settings and Fax Send Settings to their defaults.
Related Information
&“Sending Many Pages of a Monochrome Document (Direct Send)” on page 111
&“Sending Faxes in Monochrome at Specied Time of the Day (Send Fax Later)” on page 112
More
Selecting in Fax on the home screen displays the More menu.
Transmission Log:
You can check the history of sent or received fax jobs.
Faxing
>
Menu Options for Faxing
>
More
118
Fax Report:
Last Transmission:
Prints a report for the previous fax that was sent or received through polling.
Fax Log:
Prints a transmission report. You can set to print this report automatically using the following
menu.
Settings > General Settings > Fax Settings > Report Settings > Fax Log Auto Print
Fax Settings List:
Prints the current fax settings.
Protocol Trace:
Prints a detailed report for the previous fax that was sent or received.
Polling Receive:
When this is set to On and you call the sender's fax number, you can receive documents from the
sender's fax machine. See the related information below for details on how to receive faxes using
Polling Receive.
When you leave the Fax menu, the setting returns to O (default).
Inbox:
Accesses (Inbox) on the home screen.
Reprint Faxes:
Reprints the last received fax.
Fax Settings:
Accesses Settings > General Settings > Fax Settings. Access the setting menu as an administrator.
Related Information
&“Receiving Faxes by Polling (Polling Receive)” on page 115
Menu Options for Inbox
:
You can access the Inbox where the received faxes are stored by tapping this icon. When there are received
faxes that have not been read, the number of unread documents is displayed on the .
Faxing
>
Menu Options for Inbox
119
Settings
Save to Inbox:
Saves received faxes to the printer's Inbox. Up to 100 documents can be saved. Note that saving
100 documents may not be possible depending on the usage conditions such as the le size of
saved documents, and using of multiple fax saving features at a time.
ough the received faxes are not automatically printed, you can view them on the printer's
screen and print only the ones you need.
Options when memory is full:
You can select the operation to print the received fax or refuse to receive it when the Inbox
memory is full.
Inbox Password Settings:
Password protects the Inbox to restrict users from viewing received faxes. Select Change to
change the password, and select Reset to cancel password protection. When changing or
resetting the password, you need the current password.
You cannot set a password when Options when memory is full has been set to Receive and
print faxes.
Print All:
Selecting this prints out all received faxes in the inbox.
Delete All:
Selecting this deletes all received faxes in the inbox.
Related Information
&“Making Settings to Save Received Faxes” on page 326
Using Other Faxing Features
Printing Fax Report Manually
1. Select Fax on the home screen.
2. Tap (More).
3. Select Fax Report.
4. Select the report you want to print, and then follow the on-screen instructions.
Note:
You can change the report format. From the home screen, select Settings > General Settings > Fax Settings > Report
Settings, and then change the Attach Fax image to report or Report Format settings.
Faxing
>
Using Other Faxing Features
>
Printing Fax Report Manually
120
Sending a Fax from a Computer
You can send faxes from the computer by using the FAX Utility and PC-FAX driver.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver has been installed before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 285
“Application for Sending Faxes (PC-FAX Driver)” on page 285
❏If the FAX Utility is not installed, use one of the following methods and install the FAX Utility.
❏Using the EPSON Soware Updater (application for updating soware)
EPSON Soware Updater FY19 “Application for Updating Soware and Firmware (EPSON Soware
Updater)” on page 288
❏Using the disc supplied with your printer. (Windows users Only )
Sending Documents Created Using an Application (Windows)
By selecting a printer fax from the Print menu of an application like Microso Word or Excel, you can directly
transmit data such as documents, drawings, and tables you have created, with a cover sheet.
Note:
e following explanation uses Microso Word as an example. e actual operation may dier depending on the application
you use. For details, see the application’s help.
1. Using an application, create a document to transmit by fax.
2. Click Print from the File menu.
e application’s Print window appears.
3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax
sending.
❏Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more.
❏You cannot use functions such as Print to File that change the output port.
❏You may transmit up to 100 pages including cover sheet in one fax transmission.
4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality,
or Character Density.
For details, see the PC-FAX driver help.
5. Click Print.
Note:
When Using FAX Utility for the rst time, a window for registering your information is displayed. Enter the necessary
information, and then click OK. FAX Utility uses Nickname to manage fax jobs internally. Other information is
automatically added to the cover sheet.
Recipient Settings screen of FAX Utility is displayed.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Windows)
121
6. Specify a recipient and click Next.
❏Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book:
If the recipient is saved in the phone book, do the steps below.
A
Click the PC-FAX Phone Book tab.
B
Select the recipient from the list and click Add.
❏Selecting a recipient (name, fax number and so on) from the contacts on the printer:
If the recipient is saved in the contacts on the printer, do the steps below.
A
Click the Contacts on Printer tab.
B
Select contacts from the list and click Add to proceed to Add to Recipient window.
C
Select the contacts from the list displayed, and then click Edit.
D
Add the personal data such as Company/Corp. and Title as necessary, and then click OK to return to
the Add to Recipient window.
E
As necessary, select the checkbox of Register in the PC-FAX Phone Book to save the contacts to PC-
FAX Phone Book.
F
Click OK.
❏Specifying a recipient (name, fax number and so on) directly:
Do the steps below.
A
Click the Manual Dial tab.
B
Enter the necessary information.
C
Click Add.
Furthermore, by clicking Save to Phone Book, you can save the recipient in the list under the PC-FAX
Phone Book tab.
Note:
❏If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from related information link below.
❏If you have selected Enter fax number twice in the Optional Settings on the FAX Utility main screen, you need to
enter the same number again when you click Add or Next.
e recipient is added to the Recipient List displayed in the upper part of the window.
7. Specify the content of the cover sheet.
A
To attach a cover sheet, select one of the samples from Cover Sheet. Enter the Subject and Message. Note
that there is no function to create an original cover sheet or to add an original cover sheet to the list.
If you do not want to attach a cover sheet, select No cover sheet from Cover Sheet.
B
Click Cover Sheet Formatting if you want to change the order of the items on the cover sheet. You can
select the cover sheet size in Paper Size. You can also select a cover sheet at a dierent size to the document
being transmitted.
C
Click Font if you want to change the font or font size used for the text on the cover sheet.
D
Click Sender Settings if you want to change the sender information.
E
Click Detailed Preview if you want to check the cover sheet with the subject and the message you entered.
F
Click Next.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Windows)
122
8. Check the transmission content and click Send.
Make sure the name and fax number of the recipient are correct before transmitting. Click Preview to preview
the cover sheet and document to transmit.
Once transmission starts, a window displaying the transmission status appears.
Note:
❏To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel.
❏If an error occurs during transmission, the Communication error window appears. Check the error information
and retransmit.
❏e Fax Status Monitor screen (the screen mentioned above where you can check the transmission status) is not
displayed if Display Fax Status Monitor During Transmission is not selected in the Optional Settings screen of the
FAX Utility main screen.
Sending Documents Created Using an Application (Mac OS)
By selecting a fax-capable printer from the Print menu of a commercially available application, you can send data
such as documents, drawings, and tables, you have created.
Note:
e following explanation uses Text Edit, a standard Mac OS application as an example.
1. Create the document you want to send by fax in an application.
2. Click Print from the File menu.
e application’s Print window is displayed.
3. Select your printer (fax name) in Name, click
d
to display the detailed settings, check the print settings, and
then click OK.
4. Make settings for each item.
❏Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent.
❏You can send up to 100 pages in one fax transmission.
Note:
e page size of documents you can send is the same as the paper size you can fax from the printer.
5. Select Fax Settings from the popup menu, and then make settings for each item.
See the PC-FAX driver's help for explanations on each setting item.
Click at the bottom le of the window to open the PC-FAX driver's help.
Faxing
>
Sending a Fax from a Computer
>
Sending Documents Created Using an Application (Mac OS)
123
6. Select the Recipient Settings menu, and then specify the recipient.
❏Specifying a recipient (name, fax number, and so on) directly:
Click the Add item, enter the necessary information, and then click . e recipient is added to the
Recipient List displayed in the upper part of the window.
If you have selected "Enter fax number twice" in the PC-FAX driver settings, you need to enter the same
number again when you click .
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
❏Selecting a recipient (name, fax number, and so on) from the phone book:
If the recipient is saved in the phone book, click . Select the recipient from the list, and then click Add
> OK.
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
7. Check the recipient settings, and then click Fax.
Sending starts.
Make sure the name and fax number of the recipient are correct before transmitting.
Note:
❏If you click the printer icon in Dock, the transmission status check screen is displayed. To stop sending, click the data,
and then click Delete.
❏If an error occurs during transmission, the Sending failed message is displayed. Check the transmission records on
the Fax Transmission Record screen.
❏Mixed paper size documents may not be sent correctly.
Receiving Faxes on a Computer
You can receive faxes and save them as PDF les to the computer connected to the printer. e FAX Utility comes
with features including how to specify a folder to save the faxes.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver has been installed before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 285
“Application for Sending Faxes (PC-FAX Driver)” on page 285
❏If the FAX Utility is not installed, use one of the following methods and install the FAX Utility.
❏Using the EPSON Soware Updater (application for updating soware)
EPSON Soware Updater FY19 “Application for Updating Soware and Firmware (EPSON Soware
Updater)” on page 288
❏Using the disc supplied with your printer. (Windows users Only )
Faxing
>
Receiving Faxes on a Computer
124
c
Important:
❏To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact
your administrator for information on the printer settings status.
❏e computer set to receive faxes should always be on. Received documents are saved in the printer's memory
temporarily before the documents are saved on the computer. If you turn o the computer, the printer's memory
might become full as it cannot send the documents to the computer.
❏e number of documents that have been temporarily saved to the printer’s memory are displayed on the on
the home screen.
❏To read the received faxes, you need to install a PDF viewer such as Adobe Reader in the computer.
Saving Incoming Faxes on a Computer
You can make settings to save incoming faxes on a computer by using the FAX Utility. Install the FAX Utility on
the computer in advance.
For details, see Basic Operations in the FAX Utility help (displayed on the main window). If the password entry
screen is displayed on the computer screen while you are making settings, enter the password. If you do not know
the password, contact your administrator.
Note:
You can receive faxes on a computer and print from the printer at the same time. Contact your administrator for details on
the printer settings status.
Related Information
&“Receiving Faxes on a Computer” on page 124
&“Making Save to Computer Setting to Receive Faxes” on page 327
Canceling the Feature that Saves Incoming Faxes to the Computer
You can cancel saving faxes to the computer by using the FAX Utility.
For details, see Basic Operations in the FAX Utility help (displayed on the main window).
Note:
❏If there are any faxes that have not been saved to the computer, you cannot cancel the feature that saves faxes on the
computer.
❏You can also change the settings on the printer. Contact your administrator for information on canceling settings to save
received faxes on the computer.
Checking for New Faxes (Windows)
By setting up a computer to save faxes received by the printer, you can check the processing status of received faxes,
and whether or not there are any new faxes using the fax icon on the Windows task bar. By setting up the computer
to display a notication when new faxes are received, a notication screen pops up near the Windows system tray,
and you can check the new faxes.
Note:
❏Received fax data saved to the computer is removed from the printer's memory.
❏You need Adobe Reader to view the received faxes because they are saved as PDF les.
Faxing
>
Receiving Faxes on a Computer
>
Checking for New Faxes (Windows)
125
Using the Fax Icon on the Task Bar (Windows)
You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.
1. Check the icon.
❏: Standing by.
❏: Checking for new faxes.
❏: Importing new faxes is complete.
2. Right-click the icon, and then click Open the received fax folder.
e received fax folder is displayed. Check the date and the sender in the le name, and then open the PDF
le.
While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check
new faxes now.
Note:
Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
Using the Notication Window (Windows)
When you set to notify you the new faxes exist, a notication window is displayed near the task bar for each the
fax.
1. Check the notication screen displayed on your computer screen.
Note:
e notication screen disappears if no operation is performed for a given length of time. You can change the
notication settings such as the display time.
2. Click anywhere in the notication screen, except for the button.
e folder you specied to save new faxes opens. Check the date and the sender in the le name, and then
open the PDF le.
Note:
Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
Checking for New Faxes (Mac OS)
You can check for new faxes using one of the following methods. is is available only on computers set to "Save"
(save faxes on this computer).
❏Open the received fax folder (specied in Received Fax Output Settings.)
❏Open the Fax Receive Monitor and click Check new faxes now.
Faxing
>
Receiving Faxes on a Computer
>
Checking for New Faxes (Mac OS)
126
❏Notication that new faxes have been received
Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility,
the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
You can open the save folder from the computer specied to receive faxes when selecting "Save" (save faxes on
this computer).
1. Click the received fax monitor icon on the Dock to open Fax Receive Monitor.
2. Select the printer and click Open folder, or double click the printer name.
3. Check the date and the sender in the le name, and then open the PDF le.
Note:
Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number)
Information sent from the sender is displayed as the sender's number. is number may not be displayed depending on
the sender.
Faxing
>
Receiving Faxes on a Computer
>
Checking for New Faxes (Mac OS)
127
Maintaining the Printer
Checking the Status of Consumables................................... 129
Improving Paper Feeding Problems....................................130
Improving Print, Copy, Scan, and Fax Quality.............................132
Cleaning the Printer...............................................143
Cleaning Spilled ink............................................... 144
Checking the Total Number of Pages Fed rough the Printer.................144
Saving Power.................................................... 145
Installing or Uninstalling Applications Separately..........................146
Transporting and Storing the Printer................................... 151
Checking the Status of Consumables
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
c
Important:
If any of the ink tanks are not lled up to the lower line, ll them to the upper line on the ink tank. Prolonged use of
the printer when the ink level is below the lower line on the tanks could damage the printer.
You can check the approximate ink levels from the computer, and the approximate service life of the maintenance
box from the control panel or the computer.
Checking the Status of the Maintenance Box (Control Panel)
1. Select Maintenance on the home screen.
2. Select Remaining capacity of Maintenance box.
Related Information
&“It is Time to Replace the Maintenance Box” on page 221
Checking the Status of Consumables (Windows)
1. Access the printer driver window.
2. Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 279
&“It is Time to Rell the Ink” on page 216
&“It is Time to Replace the Maintenance Box” on page 221
Maintaining the Printer
>
Checking the Status of Consumables
>
Checking the Status of Consumables (Windo
…
129
Checking the Status of Consumables (Mac OS)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
Related Information
&“It is Time to Rell the Ink” on page 216
&“It is Time to Replace the Maintenance Box” on page 221
Improving Paper Feeding Problems
When paper is not fed from paper cassette correctly, clean the roller inside.
1. Tur n o the printer by pressing the
P
button.
2. Unplug the power cord, and then disconnect the power cord.
3. Open the scanner unit.
4. Make sure that the ink tank cap is securely closed.
c
Important:
If the ink tank cap is not securely closed, ink may leak.
5. Close the scanner unit and the ADF cover.
Maintaining the Printer
>
Improving Paper Feeding Problems
130
6. Slide out the paper cassette, and then remove the paper.
7. Stand the printer on its side with the printer's ink tank at the bottom.
!
Caution:
Be careful not to trap your hand or ngers when standing the printer. Otherwise you may be injured.
c
Important:
Do not leave the printer standing for a long time.
8. Dampen a so cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the
cloth.
Maintaining the Printer
>
Improving Paper Feeding Problems
131
9. Return the printer to its normal position, and then insert the paper cassette.
10. Connect the power cord.
Improving Print, Copy, Scan, and Fax Quality
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
c
Important:
❏Do not open the scanner unit or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏Head cleaning consumes ink and should not be performed more than necessary.
❏When ink is low, you may not be able to clean the print head.
❏If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, run Power
Cleaning.
❏To prevent the print head from drying out, do not unplug the printer while the power is on.
Checking and Cleaning the Print Head (Control Panel)
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Select Maintenance on the home screen.
3. Select Print Head Nozzle Check.
4. Follow the on-screen instructions to print the nozzle check pattern.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Checking and Cleaning the Print Head
132
5. Examine the printed pattern. If there are broken lines or missing segments as shown in the "NG" pattern, the
print head nozzles may be clogged. Go to the next step. If you cannot see any broken lines or missing segments
as in the following "OK" pattern, the nozzles are not clogged. Select to close the nozzle check feature.
6. Select , and then follow the on-screen instructions to clean the print head.
When cleaning is nished, the nozzle check pattern is printed automatically.
7. Repeat cleaning and examining the printed pattern until all lines are printed completely.
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12 hours
without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend
turning o the printer by using the
P
button. If print quality has still not improved, run Power Cleaning.
Related Information
&“Running Power Cleaning (Control Panel)” on page 135
Checking and Cleaning the Print Head (Windows)
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Access the printer driver window.
3. Click Nozzle Check on the Maintenance tab.
4. Follow the on-screen instructions.
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer using the
P
button. If print quality has still not improved, run Power
Cleaning.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 279
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Checking and Cleaning the Print Head
133
&“Running Power Cleaning (Windows)” on page 135
Checking and Cleaning the Print Head (Mac OS)
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
4. Click Nozzle Check.
5. Follow the on-screen instructions.
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer using the
P
button. If print quality has still not improved, run Power
Cleaning.
Related Information
&“Running Power Cleaning (Mac OS)” on page 136
Running Power Cleaning
e Power Cleaning feature may improve print quality in the following cases.
❏When most nozzles are clogged.
❏When you have performed a nozzle check and head cleaning 3 times and waited for at least 12 hours without
printing, but print quality still did not improve.
Before running this feature, use the nozzle check feature to check if the nozzles are clogged, read the following
instructions, and then run Power Cleaning.
c
Important:
Make sure that there is enough ink in the ink tanks.
Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the
product.
c
Important:
An interval of 12 hours is required between each Power Cleaning.
Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. erefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Running Power Cleaning
134
c
Important:
Maintenance box replacement may be required.
Ink will be deposited to the maintenance box. If it becomes full, you must prepare and install a replacement
maintenance box to continue printing.
Note:
When the ink levels or the free space in the maintenance box are insucient for Power Cleaning, you cannot run this
feature. Even in this case, the levels and the free space for printing may remain.
Related Information
&“Checking and Cleaning the Print Head” on page 132
Running Power Cleaning (Control Panel)
Read the instructions for Power Cleaning before running this feature.
1. Press the
P
button to turn o the printer.
2. While holding down the button, press the
P
power button until the power light ashes to display the
conrmation screen.
3. Follow the on-screen instructions to run the Power Cleaning feature.
Note:
If you cannot run this feature, solve the problems that are displayed on the screen. Next, follow this procedure from step
1 to run this feature again.
4. Aer running this feature, run the nozzle check to make sure the nozzles are not clogged.
For details on how to run the nozzle check, see the related information below.
c
Important:
If print quality has not improved aer running Power Cleaning, wait for at least 12 hours without printing, and
then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the
printed pattern. If quality still does not improve, contact Epson support.
Running Power Cleaning (Windows)
1. Access the printer driver window.
2. Click Power Cleaning on the Maintenance tab.
3. Follow the on-screen instructions.
Note:
If you cannot run this feature, solve the problems that are displayed on the printer's control panel. Next, follow this
procedure from step 1 to run this feature again.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Running Power Cleaning
135
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 279
Running Power Cleaning (Mac OS)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click Power Cleaning.
4. Follow the on-screen instructions.
Note:
If you cannot run this feature, solve the problems that are displayed on the printer's control panel. Next, follow this
procedure from step 1 to run this feature again.
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head (Control Panel)
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Select Maintenance on the home screen.
3. Select Print Head Alignment.
4. Select one of the alignment menus, and then follow the on-screen instructions to print an alignment pattern.
❏Vertical Alignment: Select this if your printouts look blurry or vertical ruled lines appear misaligned.
❏Horizontal Alignment: Select this if you see horizontal banding at regular intervals.
5. Follow the on-screen instructions.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Aligning the Print Head (Control Panel)
136
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Select Maintenance on the home screen.
3. Select Paper Guide Cleaning.
4. Follow the on-screen instructions to clean the paper path.
5. Repeat this procedure until the paper is not smeared with ink.
6. When the problem cannot be cleared aer cleaning the paper path, the part inside the printer that is shown in
the illustration is smeared. Turn o the printer, and then wipe o the ink using a cotton swab.
c
Important:
❏Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
❏Do not touch the white at cable, translucent lm, and ink tubes inside the printer. Doing so may cause a
malfunction.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the Paper Path for Ink Smears
137
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the document cover. Otherwise you may be
injured.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the surface of the scanner glass.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the ADF
When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly,
clean the ADF.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
138
1. Open the ADF cover.
2. Use a so, moist cloth to clean the roller and the interior of the ADF.
c
Important:
Using a dry cloth may damage the surface of the roller. Use the ADF aer the roller has dried.
3. Close the ADF cover, and then open the document cover.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
139
4. Clean the part that is shown in the illustration.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
5. If the problem cannot be cleared, turn o the printer by pressing the
P
button, open the ADF cover, and then
raise the ADF input tray.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the ADF
140
6. Clean the part that is shown in the illustration.
Cleaning the Translucent Film
When the printout is not improved aer aligning the print head or cleaning the paper path, the translucent lm
inside the printer may be smeared.
Items required:
❏Cotton swabs (several)
❏Water with a few drops of detergent (2 to 3 drops of detergent in 1/4 cup of tap water)
❏Light for checking smears
c
Important:
Do not use cleaning liquid other than water with a few drops of detergent.
1. Tur n o the printer by pressing the
P
button.
2. Open the scanner unit.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the Translucent Film
141
3. Check if the translucent lm is smeared. Smears are easier to see if you use a light.
If there are smears (such as nger marks or grease) on the translucent lm (A), go to the next step.
A: Translucent lm
B: Rail
c
Important:
Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe o the grease on the
rail, because this is necessary for operations.
4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then
wipe the smeared part.
Maintaining the Printer
>
Improving Print, Copy, Scan, and Fax Quality
>
Cleaning the Translucent Film
142
c
Important:
Wipe o the smear gently. If you press the cotton swab too hard to the lm, the springs of the lm may be
dislocated and the printer may be damaged.
5. Use a new dry cotton swab to wipe the lm.
c
Important:
Do not leave any bers on the lm.
Note:
To prevent the smear from spreading, frequently replace the cotton swab with a new one.
6. Repeat steps 4 and 5 until the lm is not smeared.
7. Visually check that the lm is not smeared.
Cleaning the Printer
If the printer’s outer case is dirty or dusty, turn o the printer and clean it with a so, clean, and moist cloth. If you
cannot remove the dirt, try cleaning with a so, clean, and moist cloth moistened with a mild detergent.
Maintaining the Printer
>
Cleaning the Printer
143
c
Important:
❏Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏Never use alcohol or paint thinner to clean the components and the case. ese chemicals can damage them.
❏Do not touch the white at cable, translucent lm, and ink tubes inside the printer. Doing so may cause a
malfunction.
Cleaning Spilled ink
If ink has been spilled, clean it up in the following ways.
❏If ink adheres to the area around the tank, wipe it o using a napless, clean cloth or cotton swab.
❏If ink spills on the desk or oor, wipe it o immediately. When ink is dried, it will be dicult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
❏If ink gets on your hands, wash them with water and soap.
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer.
Checking the Total Number of Pages Fed Through the Printer
(Control Panel)
e information is printed together with the nozzle check pattern.
1. Load A4-size plain paper in the printer.
“Loading Paper in the Paper Cassette” on page 31
2. Select Maintenance on the home screen.
Maintaining the Printer
>
Checking the Total Number of Pages Fed Through the Printer
>
Checking the Total
…
144
3. Select Print Head Nozzle Check.
4. Follow the on-screen instructions to print the nozzle check pattern.
Checking the Total Number of Pages Fed Through the Printer
(Windows)
1. Access the printer driver window.
2. Click Printer and Option Information on the Maintenance tab.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 279
Checking the Total Number of Pages Fed Through the Printer (Mac
OS)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click Printer and Option Information.
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected to the network for 30 minutes.
Saving Power (Control Panel)
1. Select Settings on the home screen.
2. Select General Settings > Basic Settings.
3. Do one of the following.
Note:
Your produc t may have the Power O Settings or Power O Timer feature depending on the location of purchase.
❏Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected, and then
make settings.
Maintaining the Printer
>
Saving Power
>
Saving Power (Control Panel)
145
❏Select Sleep Timer or Power O Timer, and then make settings.
Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
When reinstalling an application, you need to uninstall it rst.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
c
Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
146
Note:
❏You can download the latest applications from the Epson website.
http://www.epson.com
❏If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest
applications from the Epson website.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 288
&“Uninstalling Applications” on page 148
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
❏Windows Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/
Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
147
Related Information
&“Installing the Applications Separately” on page 146
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing the Applications Separately” on page 146
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select Add Other Printer or Scanner.
3. Select your printer, and then select your printer from the Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
148
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
3. Open Control Panel:
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
149
3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the Apple menu > Printers &
Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 288
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 288
Updating the Printer's Firmware using the Control Panel
If the printer can be connected to the Internet, you can update the printer's rmware using the control panel. You
can also set the printer to regularly check for rmware updates and notify you if any are available.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Updating Applications and Firm
…
150
1. Select Settings on the home screen.
2. Select Firmware Update > Update.
Note:
Select Notication > On to set the printer to regularly check for available rmware updates.
3. Check the message displayed on the screen and tap Start Checking to start searching for available updates.
4. If a message is displayed on the LCD screen informing you that a rmware update is available, follow the on-
screen instructions to start the update.
c
Important:
❏Do not turn o or unplug the printer until the update is complete; otherwise, the printer may malfunction.
❏If the rmware update is not completed or is unsuccessful, the printer does not start up normally and
"Recovery Mode" is displayed on the LCD screen the next time the printer is turned on. In this situation, you
need to update the rmware again using a computer. Connect the printer to the computer with a USB cable.
While "Recovery Mode" is displayed on the printer, you cannot update the rmware over a network
connection. On the computer, access your local Epson website, and then download the latest printer
rmware. See the instructions on the website for the next steps.
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
5. Make sure there are no originals on the printer.
6. Open the scanner unit with the document cover closed.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
7. Set the transportation lock to the locked (Transport) position.
e transportation lock stops ink supply to prevent ink leakage when transporting and storing.
Maintaining the Printer
>
Transporting and Storing the Printer
151
10. Close the ink tank cover securely.
11. Close the scanner unit.
For safety, the scanner unit is closed in two steps.
Note:
e scanner unit cannot be opened from the position shown below. Close it completely before opening it.
12. Prepare to pack the printer as shown below.
Maintaining the Printer
>
Transporting and Storing the Printer
153
c
Important:
❏When carrying the printer, li it using a stable position. Liing the printer using an unstable position may result
in injury.
❏When carrying the printer, do not tilt it more than 10 degrees; otherwise the printer may fall.
❏When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Do not put opened ink bottles in the box with printer.
e next time you use the printer, make sure you remove the tape securing the print head and set the
transportation lock to the unlocked (Print) position. If print quality has declined the next time you print, clean and
align the print head.
Related Information
&“Checking and Cleaning the Print Head” on page 132
&“Aligning the Print Head (Control Panel)” on page 136
Maintaining the Printer
>
Transporting and Storing the Printer
155
Solving Problems
e Printer Does Not Work as Expected.................................157
A Message is Displayed on the LCD Screen...............................209
Paper Gets Jammed................................................210
It is Time to Rell the Ink........................................... 216
It is Time to Replace the Maintenance Box...............................221
Printing, Copying, Scanning, and Faxing Quality is Poor.....................223
Cannot Solve Problem Aer Trying All Solutions..........................242
The Printer Does Not Work as Expected
The Printer Does Not Turn On or O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
❏Select Settings > General Settings > Basic Settings > Power O Settings, and then disable the Power
O If Inactive and Power O If Disconnected settings.
❏Select Settings > General Settings > Basic Settings, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
157
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 309
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 274
&“Unavailable Paper Types” on page 277
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 29
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
&“Available Paper and Capacities” on page 274
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 29
Paper slips when paper dust adheres to the roller.
Solutions
Clean the roller.
&“Improving Paper Feeding Problems” on page 130
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 309
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
158
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 274
&“Unavailable Paper Types” on page 277
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 29
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Paper Cassette” on page 31
&“Loading Paper in the Paper Tray” on page 34
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 29
Paper slips when paper dust adheres to the roller.
Solutions
Clean the roller.
&“Improving Paper Feeding Problems” on page 130
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 309
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
159
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 274
&“Unavailable Paper Types” on page 277
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 29
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
&“Available Paper and Capacities” on page 274
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 29
Paper slips when paper dust adheres to the roller.
Solutions
Clean the roller.
&“Improving Paper Feeding Problems” on page 130
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
160
Paper Out Error Occurs
Paper is not loaded in the center of the paper tray.
Solutions
When a paper out error occurs although paper is loaded in the paper tray, reload paper in the center of
the paper tray.
Paper is Ejected During Printing
Letterhead is not selected as the paper type.
Solutions
When you load letterhead paper (paper on which information such as the sender's name or corporation
name are pre-printed in the header), select Letterhead as the paper type setting.
Original Does Not Feed in the ADF
e following causes can be considered.
Originals that are not supported by the ADF are being used.
Solutions
Use originals supported by the ADF.
&“ADF Specications” on page 305
The originals are loaded incorrectly.
Solutions
Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals.
Too many originals are loaded in the ADF.
Solutions
Do not load originals above the line indicated by the triangle symbol on the ADF.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
161
The original slips when paper dust adheres to the roller.
Solutions
Clean the inside of the ADF.
&“Cleaning the ADF” on page 138
Originals are not detected.
Solutions
On the screen for copy or scan, or fax, check that the ADF icon is on. If it is o, place the originals again.
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 147
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 163
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
162
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 166
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 166
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
163
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
164
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
165
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 147
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 148
&“Installing or Uninstalling Applications Separately” on page 146
&“Updating Applications and Firmware” on page 150
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
166
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
167
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 246
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
168
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
169
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 170
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 173
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 174
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
170
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
171
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
172
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
173
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 147
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 148
&“Installing or Uninstalling Applications Separately” on page 146
&“Updating Applications and Firmware” on page 150
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
e printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
174
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 246
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson iPrint to check the connection status for the smart device and the printer.
See the following to install Epson iPrint if it is not already installed.
“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
1. On the smart device, start Epson iPrint.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
175
2. Check that the printer name is displayed on the home screen.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏Printer is not selected.
❏Communication error.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 176
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (iOS)” on page 178
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
176
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
177
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Print Even Though a Connection has been Established (iOS)
e following causes can be considered.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu.
Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display
AirPrint is disabled.
Solutions
Enable the AirPrint setting on Web Cong.
&“Application for Conguring Printer Operations (Web Cong)” on page 286
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 246
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
178
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Printing received faxes is disabled under the current settings.
If Save to Computer is set to Yes , change the setting to Yes a nd Pr int . Or, disable Save to Inbox and Save to
Computer allows printing to be performed.
You c a n nd Save to Inbox and Save to Computer in Settings > General Settings > Fax Settings > Receive
Settings > Fax Output Settings.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
179
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 147
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 180
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 166
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Windows)” on page 183
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
180
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
181
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
182
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
183
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 184
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 173
Check the following if a connection has been established.
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Mac OS)” on page 187
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
184
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
185
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
186
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
187
Cannot Start Scanning from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson iPrint to check the connection status for the smart device and the printer.
See the following to install Epson iPrint if it is not already installed.
“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
1. On the smart device, start Epson iPrint.
2. Check that the printer name is displayed on the home screen.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏Printer is not selected.
❏Communication error.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 188
Check the following if a connection has been established.
❏e printer is recognized, but scanning cannot be performed.
“Cannot Print Even ough a Connection has been Established (iOS)” on page 178
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
188
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
189
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
190
There are some problems in telephone wall jack.
Solutions
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
There are some problems in connecting to the telephone line.
Solutions
Select Settings > General Settings > Fax Settings > Check Fax Connection on the control panel to run
the automatic fax connection check. Try the solutions printed on the report.
Communication error occurs.
Solutions
Select Slow(9,600bps) in Settings > General Settings > Fax Settings > Basic Settings > Fax Speed on
the control panel.
Connected to a DSL phone line without DSL lter.
Solutions
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or
install a separate DSL lter to the line. Contact your DSL provider.
“Connecting to DSL or ISDN” on page 321
There are some problems in the DSL lter when you connect to a DSL phone line.
Solutions
If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer
can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
Cannot Send Faxes
e following causes can be considered.
The connection line is set to PSTN in a facility where a private branch exchange (PBX) is
being used.
Solutions
Select PBX in Settings > General Settings > Fax Settings > Basic Settings > Line Type on the control
panel.
Sending faxes without entering an access code in an environment in which a PBX is
installed.
Solutions
If your phone system requires an external access code to get an outside line, register the access code to the
printer, and enter # (hash) at the beginning of a fax number when sending.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
191
The header information for outgoing faxes is not registered.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header
information. Some fax machines automatically reject incoming faxes that do not include header
information.
Your caller ID is blocked.
Solutions
Contact your telecommunication company to unblock your caller ID. Some phones or fax machines
automatically reject anonymous calls.
The recipient's fax number is wrong.
Solutions
Check that the recipient's number registered in your contacts list or that you entered directly using the
keypad is correct. Or, check with the recipient that the fax number is correct.
The recipient's fax machine is not ready to receive faxes.
Solutions
Ask the recipient if the recipient's fax machine is ready to receive a fax.
The data being sent is too large.
Solutions
You can send faxes at a smaller data size using one of the following methods.
❏When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send
Settings.
“Sending Many Pages of a Monochrome Document (Direct Send)” on page 111
❏Using the connected phone
“Sending Faxes Dialing from the External Phone Device” on page 111
❏Separating the originals
Cannot Receive Faxes
e following causes can be considered.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual, while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer to share a line with the phone and the printer,
select Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
192
The available memory of the inbox and the condential box is not enough.
Solutions
100 received documents have been saved in the inbox and the condential box in total. Delete the
unnecessary documents.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. e received
fax is deleted once it has been saved to the computer.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit
Blocked Number list. Or disable the Rejection Number List in Settings > General Settings > Fax
Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked when this setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Unregistered Contacts in Settings > General
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that
have not been registered to this list are blocked.
The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that
do not include header information are blocked when this setting is enabled.
Cannot Send Faxes to a Specic Recipient
e following causes can be considered.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specied Time
The printer's date and time is wrong.
Solutions
Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date
and time.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
193
Faxes Are Sent at the Wrong Size
e following causes can be considered.
The recipient's fax machine does not support A3 size.
Solutions
Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you
see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3
size. You can print a fax transmission report from Fax > (More) > Fax Report > Last Transmission.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 44
There is dust or dirt on the scanner glass or document mat.
Solutions
When scanning from the control panel and selecting the auto scan area cropping function, remove any
trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original,
the scanning range expands to include it.
&“Cleaning the Scanner Glass” on page 138
Cannot Save Received Faxes to a Memory Device
e following causes can be considered.
The setting for saving received faxes to external memory is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Receive Settings, and then enable Save to Memory
Device in each menu.
A memory device is not connected to the printer.
Solutions
Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes
are saved in the device, they are deleted from the printer's memory.
There is not enough free space in the device.
Solutions
Delete unnecessary data from the device to increase the amount of free space. Or, connect another device
that has enough free space.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
194
The memory device is write protected.
Solutions
Check if the device is write protected.
Cannot Receive A3 Size Faxes
e following causes can be considered.
The paper source setting is wrong.
Solutions
Check that the paper size setting of the paper source that contains A3 paper has been set to A3, and that
the paper source is set for use with the fax feature. Select Settings > General Settings >Printer Settings >
Paper Source Settings > Auto Select Settings > Fax, and then check the enabled paper source(s).
Received Faxes Are Not Printed
e following causes can be considered.
An error has occurred on the printer, such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Yes, change the setting to Yes and Print. Or, disable Save to Inbox and Save
to Computer allows printing to be performed.
You c a n n d Save to Inbox and Save to Computer in Settings > General Settings > Fax Settings >
Receive Settings > Fax Output Settings.
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
195
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 147
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 163
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 166
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 166
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
196
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
197
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > Network Settings > Advanced on the printer’s control panel, and then check the IP
address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 246
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
198
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
199
You need to recongure the USB connection.
Solutions
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer,
and then select Remove Device. Next, connect the USB cable to the computer.
If you cannot use the USB cable, re-set the USB connection by following the steps for changing the
connection method to a computer. See the related information link below for details.
&“Making Settings for Connecting to the Computer” on page 246
Cannot Send or Receive Faxes Even Though a Connection has been Correctly
Established (Windows)
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. e printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and
printers in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
200
❏Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers
and Faxes.
User authentication failed when a fax is sent from a computer.
Solutions
Set the username and password in the printer driver. When sending a fax from a computer when the
security function that allows administrators to restrict users from changing the printer's fax function is
set, user authentication is performed with the username and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Send and Receive Faxes (Mac OS)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 170
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 173
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 174
Cannot connect to a Network
e problem could be one of the following issues.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
201
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 246
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
❏Example of connecting to dierent SSIDs
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
202
❏Example of connecting to SSIDs with a dierent frequency range
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > Network Settings > Advanced on the printer’s control panel, and then check the IP
address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 246
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
203
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
“Printing a Network Connection Report” on page 265
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 286
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
204
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
You need to recongure the USB connection.
Solutions
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer,
and then select Remove Device. Next, connect the USB cable to the computer.
If you cannot use the USB cable, re-set the USB connection by following the steps for changing the
connection method to a computer. See the related information link below for details.
&“Making Settings for Connecting to the Computer” on page 246
Cannot Send or Receive Even Though a Connection has been Correctly Established
(Mac OS)
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then make sure the printer (fax) is displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or
"FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
PC-FAX driver is paused.
Solutions
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
205
User authentication failed when a fax is sent from a computer.
Solutions
Set the username and password in the printer driver. When sending a fax from a computer when the
security function that allows administrators to restrict users from changing the printer's fax function is
set, user authentication is performed with the username and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
The print quality is set to high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
206
❏Control panel
Select on the home screen, and then select O.
❏Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
Scanning Speed Is Slow
Scanning at a high resolution.
Solutions
Try scanning at a lower resolution.
LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Tap anywhere on the LCD screen to return it to its former state.
Operation Sounds Are Loud
Quiet Mode is disabled.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏Control panel
Select on the home screen, and then enable Quiet Mode.
❏Windows printer driver
Enable Quiet Mode on the Main tab.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
207
❏Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Quiet Mode setting.
The Date and Time Are Incorrect
Error occurred in power supply.
Solutions
Aer a power failure caused by a lightning strike or if the power is le o for a long time, the clock may
show the wrong time. Set the date and the time correctly in Settings > General Settings > Basic Settings
> Date/Time Settings on the control panel.
The Root Certicate Needs to be Updated
The root certicate has expired.
Solutions
Run Web Cong, and then update the root certicate.
Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8
There is a problem with your AirPrint setup.
Solutions
Run Web Cong, and then select Port9100 as the Top Priority Protocol setting in AirPrint Setup. Select
System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove
the printer, and then add the printer again.
&“Application for Conguring Printer Operations (Web Cong)” on page 286
Sender's Fax Number Not Displayed
The sender's fax number is not set to the sender's machine.
Solutions
e sender may not have set the fax number. Contact the sender.
Sender's Fax Number Displayed on Received Faxes is Wrong
The sender's fax number set to the sender's machine is wrong.
Solutions
e sender may have set the fax number incorrectly. Contact the sender.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
208
Cannot Make Calls on the Connected Telephone
The phone cable is not connected correctly.
Solutions
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial
tone through the receiver, connect the phone cable correctly.
Answering Machine Cannot Answer Voice Calls
The printer's Rings to Answer setting is set to less than the number of rings for your
answering machine.
Solutions
Select Slow(9,600bps) in Settings > General Settings > Fax Settings > Basic Settings > Rings to
Answer, and then set to a number higher than the number of rings for your answering machine.
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages Solutions
Printer Error
Turn on the printer again. See your
documentation for more details.
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
Paper out in XX. Load paper, and then insert the paper cassette all the way.
The printer's borderless printing ink pad is
nearing the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Tap OK to resume printing.
The printer's borderless printing ink pad has
reached the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
Paper Setup Auto Display is set to O. Some
features may not be available. For details, see
your documentation.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
No dial tone is detected. This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the rst
digit of a fax number and send the fax to the wrong number.
Solving Problems
>
A Message is Displayed on the LCD Screen
209
Error Messages Solutions
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
To use cloud services, update the root certicate
from the Epson Web Cong utility.
Run Web Cong, and then update the root certicate.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Click Print Queue on the printer driver's Maintenance tab. Make sure
the printer port is selected correctly in Property > Port from the Printer
menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Recovery Mode
Update Firmware
The printer has started in recovery mode because the rmware update
failed. Follow the steps below to try to update the rmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how oen this is required will vary according to the number of pages you print using the
borderless print option. e need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. e printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this
replacement.
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error. e LCD screen displays an animation that shows you how to remove
jammed paper.
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
c
Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Solving Problems
>
Paper Gets Jammed
210
Removing Jammed Paper
!
Caution:
❏Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
❏Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1. Pull out the paper support.
2. Remove the rear cover.
3. Remove the jammed paper.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
211
c
Important:
Do not touch the white at cable, translucent lm, or transportation lock inside the printer. Doing so may cause
a malfunction.
8. Close the scanner unit.
For safety, the scanner unit is closed in two steps.
Note:
e scanner unit cannot be opened from the position shown below. Close it completely before opening it.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
213
Removing Jammed Paper from the ADF
1. Open the ADF cover.
2. Remove the jammed paper.
3. Raise the ADF input tray.
c
Important:
Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be
damaged.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper from the ADF
214
4. Remove the jammed paper.
5. Lower the ADF input tray.
6. Close the ADF cover until it clicks.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 309
Solving Problems
>
Paper Gets Jammed
>
Preventing Paper Jams
215
❏Use the paper supported by this printer.
“Available Paper and Capacities” on page 274
❏Follow paper handling precautions.
“Paper Handling Precautions” on page 29
❏Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper in the Paper Cassette” on page 31
“Loading Paper in the Paper Tray” on page 34
❏Do not load more than the maximum number of sheets specied for paper.
❏Load one sheet of paper at a time if you have loaded several sheets of paper.
❏Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
“List of Paper Type” on page 30
❏Clean the roller inside the printer.
“Improving Paper Feeding Problems” on page 130
It is Time to Rell the Ink
Ink Bottle Handling Precautions
Read the following instructions before relling ink.
Storing precautions for ink
❏Keep the ink bottles out of direct sunlight.
❏Do not store the ink bottles in high or freezing temperatures.
❏Epson recommends using the ink bottle before the date printed on the package.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Aer bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
❏Do not open the ink bottle package until you are ready to ll the ink tank. e ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏Once you open an ink bottle, we recommend using it as soon as possible.
Handling precautions for relling ink
❏To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the ink tank when your printer indicates to rell ink. e yields quoted for you do not include this
reserve.
❏For optimum print results do not maintain low ink levels for extended periods of time.
❏Use ink bottles with the correct part code for this printer.
Solving Problems
>
It is Time to Rell the Ink
>
Ink Bottle Handling Precautions
216
❏e ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being lled or relled
with ink. If ink gets on your clothes or belongings, it may not come o.
❏Do not shake too vigorously or squeeze the ink bottles.
❏Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
❏To obtain optimum printing results, rell the ink tanks to the upper line at least once every year.
Ink consumption
❏To maintain optimum print head performance, some ink is consumed from all ink tanks during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
❏When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏e ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink. is one-o process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
❏Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
❏Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could
damage the printer. Epson recommends lling the ink tank to the upper line when the printer is not operating
to reset the ink level.
Relling the Ink Tanks
1. Open the scanner unit with the document cover closed.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
217
2. Open the ink tank cover.
Read all of the usage precautions for lling ink on the LCD screen, and then tap Proceed.
3. Open the ink tank cap.
c
Important:
Make sure that the color of the ink tank matches the ink color that you want to rell.
4. While holding the ink bottle upright, turn the cap slowly to remove it.
c
Important:
❏Epson recommends the use of genuine Epson ink bottles.
❏Be careful not to spill any ink.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
218
5. Check the upper line (a) in the ink tank.
6. Align the top of the ink bottle with the lling port, and then insert it straight into the port to ll ink to the
upper line.
When you insert the ink bottle into the lling port for the correct color, ink starts pouring and the ow stops
automatically when the ink reaches the upper line.
If the ink does not start owing into the tank, remove the ink bottle and reinsert it. However, do not reinsert
the ink bottle when the ink has reached the top line; otherwise ink may leak.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
219
c
Important:
Do not allow the top of the ink bottle to hit against any objects aer removing its cap; otherwise ink may spill.
7. When you have nished lling the ink, remove the ink bottle.
c
Important:
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
8. Close the ink tank cap securely.
9. Close the ink tank cover rmly.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
220
10. Close the scanner unit.
For safety, the scanner unit is closed in four steps.
Note:
e scanner unit cannot be opened from the position shown below. Close it completely before opening it.
11. Follow the on-screen instructions to set the ink level for the color of the ink you relled.
c
Important:
Even if you do not rell ink up to the upper line on the ink tank, you can continue using the printer. To keep
your printer operating at its best, however, ll ink tank up to the upper line and reset the ink level immediately.
Related Information
&“Ink Bottle Codes” on page 277
&“Ink Bottle Handling Precautions” on page 216
&“Cleaning Spilled ink” on page 144
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Read the following instructions before replacing the maintenance box.
❏Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and
printing.
❏Do not drop the maintenance box or subject it to strong shocks.
❏Do not replace the maintenance box during printing; otherwise, ink may leak.
❏Do not remove the maintenance box and its cover except when replacing the maintenance box; otherwise ink
may leak.
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Maintenance Box Handling Precautions
221
❏When the cover cannot be reattached, the maintenance box may not be installed correctly. Remove the
maintenance box, and re-install it.
❏Do not tilt the used maintenance box until aer it is sealed in the plastic bag; otherwise ink may leak.
❏Do not touch the openings in the maintenance box as you may get smeared with ink.
❏Do not reuse a maintenance box which has been removed and le detached for a long period. Ink inside the box
will have solidied and no more ink can be absorbed.
❏Keep the maintenance box out of direct sunlight.
❏Do not store the maintenance box in high or freezing temperatures.
Replacing a Maintenance Box
In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink
leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the
maintenance box has reached its limit. Whether and how oen this is required will vary according to the number
of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
When a message is displayed prompting you to replace the maintenance box, refer to the animations displayed on
the control panel. e need for replacement of the box does not mean that your printer has ceased to operate in
accordance with its specications. e Epson warranty does not cover the cost of this replacement. It is a user-
serviceable part.
Note:
❏When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.
However, you can perform operations that do not use ink such as scanning.
❏When the following screen is displayed, the part cannot be replaced by users. Contact Epson support.
Solving Problems
>
It is Time to Replace the Maintenance Box
>
Replacing a Maintenance Box
222
Related Information
&“Maintenance Box Code” on page 278
&“Maintenance Box Handling Precautions” on page 221
Printing, Copying, Scanning, and Faxing Quality is
Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 132
&“Running Power Cleaning” on page 134
Colored Banding Appears at Intervals of Approximately 1.1 cm or 3.3 cm
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
223
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 30
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
❏Windows
Select High from Quality on the printer driver's Main tab.
❏Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to
align the print head.
Blurry Prints, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Vertical Alignment menu on the control panel to
align the print head.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
224
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Try Power Cleaning.
&“Running Power Cleaning” on page 134
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the paper cassette. Load paper in the
paper cassette that matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 159
Paper Is Smeared or Scued
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
225
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Paper Cassette” on page 31
&“Loading Paper in the Paper Tray” on page 34
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 137
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper or envelopes, the print head is close to the printing surface and the paper
may be scued. In this case, enable the reduce scu setting. If you enable this setting, print quality may
decline or printing may slow down.
❏Control panel
Select Settings > General Settings > Printer Settings, and then enable ick Paper.
❏Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select ick Paper and
Envelopes.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as
theick paper and envelopes setting.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
When printing using automatic 2-sided printing, the print density is too high and the drying
time is too short.
Solutions
When using the automatic 2-sided printing feature and printing high density data such as images and
graphs, set the print density to lower and the drying time to longer.
&“Printing on 2-Sides” on page 54
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
226
&“Printing on 2-Sides” on page 79
Printed Photos are Sticky
The print was made on the wrong side of the photo paper.
Solutions
Make sure you are printing on the printable side. When printing on the wrong side of the photo paper,
you need to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 137
Images or Photos are Printed in Unexpected Colors
e following causes can be considered.
The print head nozzles may be clogged.
Solutions
Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
Color correction has been applied.
Solutions
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by
default depending on the paper type. Try change the setting.
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the
Scene Correction setting from Automatic to any other option. If changing the setting does not work, use
any color correction method other than PhotoEnhance in Color Management.
&“Adjusting the Print Color” on page 71
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
227
Cannot Print Without Margins
Borderless is not set in the print settings.
Solutions
Make borderless setting in the print settings. If you select a paper type that does not support borderless
printing, you cannot select Borderless. Select a paper type that supports borderless printing.
❏Windows
Select Borderless on the printer driver's Main tab.
❏Mac OS
Select a borderless paper size from Paper Size.
&“Paper for Borderless Printing” on page 276
Edges of the Image are Cropped During Borderless Printing
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
❏Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the
settings.
❏Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
228
The Position, Size, or Margins of the Printout Are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Paper Cassette” on page 31
&“Loading Paper in the Paper Tray” on page 34
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
&“Printable Area” on page 303
Printed Characters Are Incorrect or Garbled
e following causes can be considered.
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
229
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.
You are using the printer driver for a dierent printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.
The Printed Image Is Inverted
The image is set to invert horizontally in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
❏Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
Images or photos with a low resolution were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution although they look good enough on the display, and so print quality may decline.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Print Quality is Poor
230
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 132
&“Running Power Cleaning” on page 134
Colored Banding Appears at Intervals of Approximately 1.1 cm or 3.3 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 30
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
Select High in Quality.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
231
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to
align the print head.
Blurry Copies, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Select the Maintenance > Print Head Alignment > Vertical Alignment menu on the control panel to
align the print head.
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Try Power Cleaning.
&“Running Power Cleaning” on page 134
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the paper cassette. Load paper in the
paper cassette that matches the print settings.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
232
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 159
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Paper Cassette” on page 31
&“Loading Paper in the Paper Tray” on page 34
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 137
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The printhead is rubbing the surface of the paper.
Solutions
When copying on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting.
Select Settings > General Settings > Printer Settings, and then enable ick Paper on the control panel.
If you enable this setting, copy quality may decline or may slow down.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
233
Copied Photos are Sticky
The copy was made on the wrong side of the photo paper.
Solutions
Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the
photo paper, you need to clean the paper path.
&“Loading Papers” on page 31
&“Cleaning the Paper Path for Ink Smears” on page 137
Cannot Copy Without Margins
Borderless is not set in the print settings.
Solutions
Select Copy > Advanced Settings > Borderless Copy, and then enable the setting . If you select a paper
that does not support borderless printing, you cannot enable borderless settings. Select a paper type that
supports borderless printing.
&“Paper for Borderless Printing” on page 276
Edges of the Image are Cropped During Borderless Copying
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
234
Select Copy > Advanced Settings > Borderless Copy > Expansion on the control panel, and then change
the setting.
The Position, Size, or Margins of the Copies are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Paper Cassette” on page 31
&“Loading Paper in the Paper Tray” on page 34
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 44
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
235
The paper path is dirty.
Solutions
Load and eject paper without printing to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 137
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 138
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 138
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 44
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Basic Menu Options for Copying” on page 95
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent angle.
&“Advanced Menu Options for Copying” on page 95
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Copy Quality is Poor
236
An Image of the Reverse Side of the Original Appears in the Copied Image
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 44
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Basic Menu Options for Copying” on page 95
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner
Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 138
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 44
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
237
Straight Lines Appear when Scanning from ADF
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 138
Oset Appears in the Background of Scanned Images
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
When scanning from the scanner glass, place black paper or a desk pad over the original.
&“Placing Originals on the Scanner Glass” on page 44
Cannot Scan the Correct Area on the Scanner Glass
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 44
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Scanned Image Problems
238
There is dust or dirt on the scanner glass.
Solutions
When scanning from the control panel and selecting auto scan area cropping function, remove any trash
or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the
scanning range expands to include it.
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 >
Epson Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and re-install the scanner soware.
&“Installing or Uninstalling Applications Separately” on page 146
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
239
e following causes can be considered.
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 138
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 44
Straight Lines Appear when Sending Faxes from the ADF
e following causes can be considered.
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 138
The Iimage Quality of the Sent Fax is Poor
e following causes can be considered.
The resolution is set to low.
Solutions
If you do not know the performance of the sender’s fax machine, set the following before sending a fax.
❏Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
The Quality of the Sent Fax is Poor
240
❏Select Fax > Fax Settings and then enable Direct Send.
Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax
may be sent at a lower resolution.
ECM setting is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the
control panel. is may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
An Image of the Reverse Side of the Original Appears in the Sent Fax
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 44
The density setting is high when sending faxes.
Solutions
Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting.
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
e following causes can be considered.
Solving Problems
>
Printing, Copying, Scanning, and Faxing Quality is Poor
>
Received Fax Quality is Poor
241
ECM setting is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the
control panel. is may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
The image quality setting is low on the sender's fax machine.
Solutions
Ask the sender to send faxes at a higher quality.
Cannot Solve Problem After Trying All Solutions
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
&“Cannot Solve Printing or Copying Problems” on page 242
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 29
❏Use a higher quality setting on the control panel or the printer driver.
❏Align the print head.
“Aligning the Print Head (Control Panel)” on page 136
❏Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 132
❏Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
❏Check if the translucent lm is smeared.
If there are smears on the translucent lm, carefully wipe o the smear.
“Cleaning the Translucent Film” on page 141
Solving Problems
>
Cannot Solve Problem After Trying All Solutions
>
Cannot Solve Printing or Copying Problems
242
❏Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
❏Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 29
“Available Paper and Capacities” on page 274
“Unavailable Paper Types” on page 277
❏If you turn o the printer, wait for at least 12 hours, and if print quality has still not improved, run Power
Cleaning.
“Running Power Cleaning” on page 134
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
&“Before Contacting Epson” on page 332
&“Contacting Epson Support” on page 332
Solving Problems
>
Cannot Solve Problem After Trying All Solutions
>
Cannot Solve Printing or Copying Problems
243
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been Connected to the Network...............245
Re-setting the Network Connection....................................246
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)................253
Checking the Network Connection Status................................264
Connecting to a Printer that has been Connected to
the Network
When the printer has already been connected to the network, you can connect a computer or a smart device to the
printer over the network.
Using a Network Printer from a Second Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Printer
Follow the on-screen instructions until the following screen is displayed, select the printer name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Connecting to a Printer that has been Connected t
…
245
Using a Network Printer from a Smart Device
You can connect a smart device to the printer using one of the following methods.
Connecting over a wireless router
Connect the smart device to the same Wi-Fi network (SSID) as the printer.
See the following for more details.
“Making Settings for Connecting to the Smart Device” on page 247
Connecting by Wi-Fi Direct
Connect the smart device to the printer directly without a wireless router.
See the following for more details.
“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 253
Re-setting the Network Connection
is section explains how to make the network connection settings and change the connection method when
replacing the wireless router or the computer.
When Replacing the Wireless Router
When you replace the wireless router, make settings for the connection between the computer or the smart device
and the printer.
You need to make these settings if you change your Internet service provider and so on.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Repl
…
246
Select Change connection method for printer (for new network router or changing USB to network, etc.) on
the Select Your Operation screen, and then click Next.
Follow the on-screen instructions.
If you cannot connect, see the following to try to solve the problem.
❏Windows: “Cannot connect to a Network” on page 163
❏Mac OS: “Cannot connect to a Network” on page 170
Making Settings for Connecting to the Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the
smart device. To use the printer from a smart device, set up from the following website. Access to the website from
the smart device that you want to connect to the printer.
http://epson.sn > Setup
When Changing the Computer
When changing the computer, make connection settings between the computer and the printer.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Chan
…
247
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the printer have been
connected.
Changing the Network Connection from Ethernet to Wi-Fi
Change the Ethernet connection to Wi-Fi connection from the printer's control panel. e changing connection
method is basically the same as the Wi-Fi connection settings.
Related Information
&“Making Wi-Fi Settings from the Control Panel” on page 250
Changing the Network Connection from Wi-Fi to Ethernet
Follow the steps below to change from a Wi-Fi connection to an Ethernet connection.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Wired LAN Setup.
3. Follow the on-screen instructions.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
…
248
Select Change connection method for printer (for new network router or changing USB to network, etc.) on
the Select Your Operation screen, and then click Next.
Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired
LAN (Ethernet), and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
…
249
Making Wi-Fi Settings from the Control Panel
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 250
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 251
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 252
Making Wi-Fi Settings by Entering the SSID and Password
You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the
printer's control panel. To set up using this method, you need the SSID and password for a wireless router.
Note:
If you are using a wireless router with its default settings, the SSID and password are on the label. If you do not know the
SSID and password, see the documentation provided with the wireless router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
4. Select Wi-Fi Setup Wizard.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
…
250
5. Select the SSID for the wireless router.
Note:
❏If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list.
If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
❏If you do not know the network name (SSID) check if the information is written on the label of the wireless router. If
you are using the wireless router with its default settings, use the SSID on the label. If you cannot nd any
information, see the documentation provided with the wireless router.
6. Tap Enter Password, and then enter the password.
Note:
❏e password is case-sensitive.
❏If you do not know the password, check if the information is written on the label of the wireless router. On the label,
the password may be written "Network Key", "Wireless Password", and so on. If you are using the wireless router
with its default settings, use the password written on the label.
7. When you have nished, tap OK.
8. Check the settings, and then tap Start Setup.
9. Tap OK to nish.
Note:
If you fail to connect, load A4 size plain paper, and then select Print Check Report to print a connection report.
10. Close the Network Connection Settings screen.
Related Information
&“Entering Characters” on page 26
&“Checking the Network Connection Status” on page 264
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the wireless routor. If the following
conditions are met, you can set up by using this method.
❏e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏e current Wi-Fi connection was established by pressing a button on the wireless router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
…
251
4. Select Push Button Setup (WPS).
5. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
6. Tap Start Setup on the printer.
7. Close the screen.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
8. Close the Network Connection Settings screen.
Related Information
&“Checking the Network Connection Status” on page 264
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to a wireless router by using a PIN code. You can use this method to set up if a
wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless
router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
…
252
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
4. Select Others > PIN Code Setup (WPS).
5. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into
the wireless router within two minutes.
Note:
See the documentation provided with your wireless router for details on entering a PIN code.
6. Tap Start Setup on the printer's control panel.
7. Close the screen.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
8. Close the Network Connection Settings screen.
Related Information
&“Checking the Network Connection Status” on page 264
Connecting a Smart Device and Printer Directly (Wi-Fi
Direct)
Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and
print from the smart device.
About Wi-Fi Direct
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
253
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.
Connecting to an iPhone, iPad or iPod touch using Wi-Fi Direct
is method allows you to connect the printer directly to an iPhone, iPad or iPod touch without a wireless router.
e following conditions are required to use this function. If your environment does not match these conditions,
you can connect by selecting Other OS Devices. See the related information link below for details on connecting.
❏iOS 11 or later
❏Using the standard camera application to scan the QR code
❏Epson iPrint version 7.0 or later
Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the
smart device in advance.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
254
4. Tap iOS.
e QR code is displayed on the printer's control panel.
5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on
the printer's control panel in PHOTO mode.
Use the Camera app for iOS 11 or later. You cannot connect to the printer using the Camera app for iOS 10 or
earlier. Also, you cannot connect using an app for scanning QR codes. If you cannot connect, select Other
Methods on the printer's control panel. See the related information link below for details on connecting.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
255
6. Tap the notication displayed on the screen of the iPhone, iPad or iPod touch.
7. Tap Join.
8. On the printer's control panel, select Next.
9. On the iPhone, iPad or iPod touch, start Epson printing app.
Examples of Epson printing apps
10. On the Epson printing app screen, tap Printer is not selected..
11. Select the printer that you want to connect to.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
256
See the information displayed on the printer's control panel to select the printer.
12. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Related Information
&“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
&“Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 259
Connecting to Android Devices using Wi-Fi Direct
is method allows you to connect the printer directly to your Android device without a wireless router. e
following conditions are required to use this function.
❏Android 4.4 or later
❏Epson iPrint version 7.0 or later
Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
257
See the information displayed on the printer's control panel to select the printer.
Note:
Printers may not been displayed depending on the Android device. If printers are not displayed, connect by selecting
Other OS Devices. See the related information link below for connecting.
8. When the device connection approval screen is displayed, select Approve.
9. When the device registration conrmation screen is displayed, select whether you register the approved device
to the printer.
10. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Related Information
&“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
&“Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 259
Connecting to Devices other than iOS and Android using Wi-Fi
Direct
is method allows you to connect the printer directly to smart devices without a wireless router.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
259
7. On the smart device, start Epson printing app.
Examples of Epson printing apps
8. On the Epson printing app screen, tap Printer is not selected..
9. Select the printer that you want to connect to.
See the information displayed on the printer's control panel to select the printer.
10. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Related Information
&“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
262
Disconnecting Wi-Fi Direct (Simple AP) Connection
ere are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections
by using the printer's control panel, or disable each connection from the computer or the smart device. is
section explains how to disable all connections.
c
Important:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Note:
If you want to disconnect a specic device, disconnect from the device instead of the printer. Use one of the following
methods to disconnect the Wi-Fi Direct (Simple AP) connection from the device.
❏Disconnect the Wi-Fi connection to the printer's network name (SSID).
❏Connect to another network name (SSID).
1. Tap on the home screen.
2. Select Wi-Fi Direct.
e Wi-Fi Direct information is displayed.
3. Tap Start Setup.
4. Tap Change.
5. Select Disable Wi-Fi Direct.
6. Tap the Disable the settings.
7. When a completion message is displayed, close the screen.
e screen automatically closes aer a specic length of time.
8. Close the Network Connection Settings screen.
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
When Wi-Fi Direct (simple AP) connection is enabled, you can change the settings from > Wi-Fi
Direct > Start Setup > Change, and then the following menu items are displayed.
Change Network Name
Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary
name. You can set the network name (SSID) in ASCII characters that is displayed on the soware keyboard on the
control panel. You can enter up to 22 characters.
When changing the network name (SSID), all connected devices are disconnected. Use the new network name
(SSID) if you want to re-connect the device.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
…
263
Change Password
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set
the password in ASCII characters that is displayed on the soware keyboard on the control panel. You can enter 8
to 22 characters.
When changing the password, all connected devices are disconnected. Use the new password if you want to re-
connect the device.
Disable Wi-Fi Direct
Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Restore Default Settings
Restore all Wi-Fi Direct (simple AP) settings to their defaults.
e Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted.
Note:
You can also set up from the Network tab > Wi-Fi Direct on Web Cong for the following settings.
❏Enabling or disabling Wi-Fi Direct (simple AP)
❏Changing network name (SSID)
❏Changing password
❏Restoring the Wi-Fi Direct (simple AP) settings
Checking the Network Connection Status
You can check the network connection status in the following way.
Related Information
&“Checking the Network Connection Status from the Control Panel” on page 264
&“Printing a Network Connection Report” on page 265
Checking the Network Connection Status from the Control Panel
You can check the network connection status using the network icon or the network information on the printer’s
control panel.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
264
Checking the Network Connection Status using the Network Icon
You can check the network connection status and strength of the radio wave using the network icon on the
printer's home screen.
Displaying Detailed Network Information on the Control Panel
When your printer is connected to the network, you can also view other network-related information by selecting
the network menus you want to check.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Network Status.
3. To check the information, select the menus that you want to check.
❏Wired LAN/Wi-Fi Status
Displays the network information (device name, connection, signal strength, and so on) for Ethernet or Wi-
Fi connections.
❏Wi-Fi Direct Status
Displays whether Wi-Fi Direct is enabled or disabled, and the SSID, password and so on for Wi-Fi Direct
connections.
❏Print Status Sheet
Prints a network status sheet. e information for Ethernet, Wi-Fi, Wi-Fi Direct, and so on is printed on
two or more pages.
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1. Load papers.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Connection Check.
e connection check starts.
4. Select Print Check Report.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
265
5. Print the network connection report.
If an error has occurred, check the network connection report, and then follow the printed solutions.
6. Close the screen.
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
b. Messages on the Network Environment
Related Information
&“E-1” on page 267
&“E-2, E-3, E-7” on page 267
&“E-5” on page 268
&“E-6” on page 268
&“E-8” on page 268
&“E-9” on page 269
&“E-10” on page 269
&“E-11” on page 269
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
266
&“E-12” on page 270
&“E-13” on page 270
&“Message on the Network Environment” on page 271
E-1
Solutions:
❏Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏Make sure your hub or other network device is turned on.
❏If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏Make sure your wireless router is turned on.
❏Conrm that your computer or device is connected correctly to the wireless router.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Place the printer closer to your wireless router and remove any obstacles between them.
❏If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
http://epson.sn > Setup
❏Another smart device was added to the network using push button setup.
❏e Wi-Fi network was set up using any method other than push button setup.
Related Information
&“Making Settings for Connecting to the Computer” on page 247
&“Making Wi-Fi Settings from the Control Panel” on page 250
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
267
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏WEP-64 bit (40 bit)
❏WEP-128 bit (104 bit)
❏WPA PSK (TKIP/AES)
*
❏WPA2 PSK (TKIP/AES)
*
❏WPA (TKIP/AES)
❏WPA2 (TKIP/AES)
❏WPA3-SAE (AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
Related Information
&“Making Settings for Connecting to the Computer” on page 247
E-8
Solutions:
❏Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel.
Related Information
&“Network Settings” on page 292
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
268
E-9
Solutions:
Check the following.
❏Devices are turned on.
❏You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
&“Making Settings for Connecting to the Computer” on page 247
E-10
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
Related Information
&“Network Settings” on page 292
E-11
Solutions:
Check the following.
❏e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
269
Related Information
&“Network Settings” on page 292
E-12
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏e network addresses for other devices (subnet mask and default gateway) are the same.
❏e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Network Settings” on page 292
&“Making Settings for Connecting to the Computer” on page 247
E-13
Solutions:
Check the following.
❏Network devices such as a wireless router, hub, and router are turned on.
❏e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
270
Message on the Network Environment
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices or
connect it to the other network rst.
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet or the printer’s control panel.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a smart device to the
printer.
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the
menu to change the setting. You can change the network name following
after DIRECT-XX-. Enter within 22 characters.
Printing a Network Status Sheet
You can check the detailed network information by printing it.
1. Load papers.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Network Status.
4. Select Print Status Sheet.
5. Check the message, and then print the network status sheet.
6. Close the screen.
e screen automatically closes aer a specic length of time.
Checking the Network of the Computer (Windows only)
By using the command prompt, check the connection status of the computer and the connection path to the
printer. is will lead you to solve the problems.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
271
❏ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏Format : ipcong /all
❏Examples :
❏pathping command
You c a n conrm the list of routers passing through the destination host and the routing of communication.
❏Format : pathping xxx.xxx.xxx.xxx
❏Examples : pathping 192.0.2.222
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
…
272
Product Information
Paper Information.................................................274
Consumable Products Information.....................................277
Soware Information.............................................. 278
Settings Menu List.................................................289
Product Specications..............................................303
Regulatory Information.............................................310
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 276
“Paper for 2-Sided Printing” on page 277
Paper suitable for printing documents
Media Name Size Loading Capacity (Sheets)
Paper Cassette Paper Tray
Epson Business Paper A4 250 1
Epson Bright White Ink Jet Paper A4 200 1
Paper suitable for printing documents and photos
Media Name Size Loading Capacity (Sheets)
Paper Cassette Paper Tray
Epson Photo Quality Ink Jet Paper A3+, A3 - 1
A4 100 1
Epson Matte Paper-Heavyweight A3+, A3 - 1
A4 20 1
Epson Double-Sided Matte Paper A4 1 1
Epson Photo Quality Ink Jet Card 5x8 in., A6 - 1
Product Information
>
Paper Information
>
Available Paper and Capacities
274
Paper suitable for printing photos
Media Name Size Loading Capacity (Sheets)
Paper Cassette Paper Tray
Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.)
20 1
Epson Premium Glossy Photo Paper A3+, A3 - 1
A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.)
20 1
Epson Premium Semigloss Photo Paper A3+, A3 - 1
A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.)
20 1
Epson Photo Paper Glossy A3+, A3 - 1
A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.)
20 1
Epson Value Glossy Photo Paper A4, 10x15 cm (4x6 in.) 20 1
Commercially Available Paper
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 276
“Paper for 2-Sided Printing” on page 277
Plain papers
Media Name Size Loading Capacity (Sheets)
Paper Cassette Paper Tray
Plain paper, Copy paper
Letterhead
*1
A3+
*2
, A3, B4, 8K (270×390
mm)
–20
Legal, Letter, 8.5×13 in., A4, B5,
A5, A6, B6, 16K (195×270 mm),
Indian-Legal
250 20
User Dened
*2
(mm)
54x86 to 329x1200
-1
User Dened
*2
(mm)
182x257 to 215.9x297
250 20
User Dened
*2
(mm)
89x127 to 215.9x1200
1-
Product Information
>
Paper Information
>
Available Paper and Capacities
275
*1 Paper on which information such as the sender's name or corporation name are pre-printed in the header. There must be a
margin of 3 mm or more at the top of the paper. 2-sided printing is not available for letterhead paper.
*2 Only printing from computer is available.
Envelope
Media Name Size Loading Capacity (Envelopes)
Paper Cassette Paper Tray
Envelope Envelope #10, Envelope DL,
Envelope C6, Envelope C4
10 1
Paper for Borderless Printing
Genuine Epson Paper
❏Epson Business Paper
❏Epson Bright White Ink Jet Paper
❏Epson Photo Quality Ink Jet Paper
*
❏Epson Matte Paper-Heavyweight
*
❏Epson Double-Sided Matte Paper
❏Epson Ultra Glossy Photo Paper
❏Epson Premium Glossy Photo Paper
*
❏Epson Premium Semigloss Photo Paper
*
❏Epson Photo Paper Glossy
*
❏Epson Value Glossy Photo Paper
* A3+ size paper is not supported for borderless printing.
Related Information
&“Available Paper and Capacities” on page 274
Commercially Available Paper
Plain paper, Copy paper, Letterhead (A3, Letter, A4)
Related Information
&“Available Paper and Capacities” on page 274
Product Information
>
Paper Information
>
Available Paper and Capacities
276
Paper for 2-Sided Printing
Genuine Epson Paper
❏Epson Business Paper
❏Epson Bright White Ink Jet Paper
❏Epson Double-Sided Matte Paper (Manual 2-sided printing only.)
Related Information
&“Available Paper and Capacities” on page 274
Commercially Available Paper
❏Plain paper, Copy paper, Letterhead
*
* Letter, A4, B5, 16K, and user-dened size (182x257 to 215.9x297 mm) paper is supported for automatic 2-sided printing.
Related Information
&“Available Paper and Capacities” on page 274
Unavailable Paper Types
Do not use the following papers. Using these types of paper causes paper jams and smears on the printout.
❏Papers that are wavy
❏Papers that are torn or cut
❏Papers that are folded
❏Papers that are damp
❏Papers that are too thick or too thin
❏Papers that have stickers
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏Envelopes that are curled or folded
❏Envelopes with adhesive surfaces on the aps or window envelopes
❏Envelopes that are too thin
ey may curl during printing.
Consumable Products Information
Ink Bottle Codes
Epson recommends the use of genuine Epson ink bottles.
Product Information
>
Consumable Products Information
>
Ink Bottle Codes
277
e following are the codes for genuine Epson ink bottles.
For Europe
Product BK: Black C: Cyan M: Magenta Y: Yellow
ET-15000 102 102 102 102
L14150 101 101 101 101
For Asia
BK: Black C: Cyan M: Magenta Y: Yellow
001 001 001 001
c
Important:
Epson warranty does not cover damage caused by inks other than those specied, including any genuine Epson ink
not designed for this printer or any third party ink.
Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under
certain circumstances, may cause erratic printer behavior.
Note:
❏Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏For users in Europe, visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield
❏Although the ink bottles may contain recycled materials, this does not aect printer function or performance.
❏Specications and appearance of the ink bottle are subject to change without prior notice for improvement.
Maintenance Box Code
e maintenance box can be purchased and replaced by the user.
Epson recommends the use of a genuine Epson maintenance box.
e following is the code for the genuine Epson maintenance box.
T04D1
c
Important:
Once a maintenance box has been installed in a printer it cannot be used with other printers.
Software Information
is section introduces the network services and soware products available for your printer from the Epson
website or the supplied soware disc.
Product Information
>
Software Information
278
Software for Printing
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences
❏Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Product Information
>
Software Information
>
Software for Printing
279
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Related Information
&“Menu Options for the Printer Driver” on page 48
Making Operation Settings for the Windows Printer Driver
You can make settings such as enabling EPSON Status Monitor 3.
1. Access the printer driver window.
2. Click Extended Settings on the Maintenance tab.
3. Make the appropriate settings, and then click OK.
See the online help for explanations of the setting items.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 279
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier.See the application's help for details.
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Related Information
&“Menu Options for the Printer Driver” on page 76
Product Information
>
Software Information
>
Software for Printing
280
Guide to Mac OS Printer Driver
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Making Operation Settings for the Mac OS Printer Driver
Accessing the Operation Settings Window of the Mac OS Printer Driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver).
Operation Settings of the Mac OS Printer Driver
❏ick paper and envelopes: Prevents the ink from smearing when printing on thick paper. However, the print
speed may be slower.
❏Skip Blank Page: Avoids printing blank pages.
❏Quiet Mode: Reduces the noise the printer makes, however, may reduce print speed.
❏Bidirectional Printing: Prints when the print head moves in both directions. e print speed is faster, but the
quality may decline.
Product Information
>
Software Information
>
Software for Printing
281
❏Output documents for ling: Feed the paper so that it is easy to le when printing landscape data or 2-sided
printing. Envelope printing is not supported.
❏Remove white borders: Removes unnecessary margins during borderless printing.
❏Warning Notications: Allows the printer driver to display warning notications.
❏Establish bidirectional communication: Usually, this should be set to On. Select O when acquiring the printer
information is impossible because the printer is shared with Windows computers on a network or for any other
reason.
❏Reduce Print Data Size: Increases print data compression, when possible, which may improve print speed. Leave
unselected when printing ne patterns.
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏To use this application the printer driver for this printer must be installed.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
&“Installing the Applications Separately” on page 146
Application for Printing Easily from a Smart Device (Epson iPrint)
Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such
as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same
Product Information
>
Software Information
>
Software for Printing
282
wireless network as your printer, or remote print, printing from a remote location over the Internet. To use remote
print, register your printer in the Epson Connect service.
Installing Epson iPrint
You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/c
Guide to the Epson iPrint Screen
Start Epson iPrint from your smart device and select the item you want to use from the home screen.
e following screens are subject to change without notice. e contents may vary depending on the product.
AHome screen displayed when the application is started.
BDisplays information on how to setup the printer and a FAQ.
CDisplays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.
Product Information
>
Software Information
>
Software for Printing
283
DSelect what you want to print such as photos and documents.
EThe print photos screen displayed when the photo menu is selected.
FDisplays the screen to make print settings such as paper size and paper type.
GDisplays the paper size. When this is displayed as a button, tap it to display the paper settings currently set
on the printer.
HDisplays photos and documents you selected.
IStarts printing.
Note:
To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint aer transferring the
document you want to print using the le sharing function in iTunes.
Application for Printing Easily from an Android Application (Epson Print
Enabler)
Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web
pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will
discover an Epson printer that is connected to the same wireless network.
Search for and install Epson Print Enabler from Google Play.
Software for Scanning
Application for Scanning from a Computer (Epson ScanSmart)
is application allows you to scan documents easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Product Information
>
Software Information
>
Software for Scanning
284
Software for Faxing
Application for Conguring Fax Operations and Sending Faxes (FAX Utility)
FAX Utility is an application that allows you to congure various settings for sending faxes from a computer. You
can create or edit the contacts list to be used when sending a fax, congure to save received faxes in PDF format on
the computer, and so on. See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏Make sure you have installed the printer driver before installing FAX Utility.
❏Make sure you have installed the printer driver before installing FAX Utility. See "Starting on Windows" or "Starting on
Mac OS" below to check if the application has been installed.
Starting on Windows
❏Windows 10
Click the start button, and select Epson Soware > FAX Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs (or Programs) > Epson Soware > FAX Utility.
Starting on Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer (FAX). Click Options & Supplies > Utility > Open Printer Utility.
Related Information
&“Sending a Fax from a Computer” on page 121
&“Receiving Faxes on a Computer” on page 124
Application for Sending Faxes (PC-FAX Driver)
PC-FAX driver is an application that allows you to send a document created on a separate application as a fax
directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for
details.
Note:
❏Windows Server operating systems are not supported.
❏e operation diers depending on the application you used to create the document. See the application's help for details.
❏Check if the application has been installed. See "Accessing from Windows" or "Accessing from Mac OS" below.
Accessing from Windows
In the application, select Print or Print Setup from the File menu. Select your printer (FAX), and then click
Preferences or Properties.
Product Information
>
Software Information
>
Software for Faxing
285
Accessing from Mac OS
In the application, select Print from the File menu. Select your printer (FAX) as the Printer setting, and then select
Fax Settings or Recipient Settings from the pop-up menu.
Related Information
&“Sending a Fax from a Computer” on page 121
Software for Package Creation
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique soware packages and distribute them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Software for Making Settings
Application for Conguring Printer Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the printer status or change the network service and printer settings. To use the
Web Cong, connect the printer and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Select the network icon on the printer's home screen, and then select the active connection method to conrm
the printer's IP address.
Note:
You can also check the IP address by printing the network connection report.
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
Product Information
>
Software Information
>
Software for Making Settings
286
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Cong from the maintenance screen of Epson iPrint.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
&“Application for Printing Easily from a Smart Device (Epson iPrint)” on page 282
&“Printing a Network Connection Report” on page 265
Running Web Cong on Windows
When connecting a computer to the printer using WSD, follow the steps below to run Web Cong.
1. Open the printer list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
2. Right-click on your printer and select Properties.
3. Select the Web Ser v ice tab and click the URL.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Running Web Cong on Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies> Show Printer Webpage.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Product Information
>
Software Information
>
Software for Making Settings
287
Application for Setting up the Device on a Network (EpsonNet Cong)
EpsonNet Cong is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏Windows 10/Windows Server 2019/Windows Server 2016
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
Related Information
&“Installing the Applications Separately” on page 146
Software for Updating
Application for Updating Software and Firmware (EPSON Software Updater)
EPSON Soware Updater is an application that checks for new or updated soware on the internet and installs it.
You can also update the printer's rmware and manual.
Note:
Windows Server operating systems are not supported.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Soware > EPSON Soware
Updater.
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Product Information
>
Software Information
>
Software for Updating
288
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Related Information
&“Installing the Applications Separately” on page 146
Settings Menu List
Select Settings on the home screen of the printer to make various settings.
General Settings
Select the menus on the control panel as described below.
Settings > General Settings
Basic Settings
Select the menus on the control panel as described below.
Settings > General Settings > Basic Settings
LCD Brightness:
Adjust the brightness of the LCD screen.
Sound:
Adjust the volume.
❏Mute
Select On to mute all sound.
❏Normal Mode
Select the volume such as Button Press.
❏Quiet Mode
Select the volume such as Button Press in Quiet Mode.
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of
purchase.
Select this setting to turn the printer o automatically when it is not used for a specied period of
time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy eciency. Please consider the environment before making any change.
Product Information
>
Settings Menu List
>
General Settings
289
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
❏Power O If Inactive
Select this setting to turn the printer o automatically if it is not used for a specied period of
time. Any increase will aect the product’s energy eciency. Please consider the environment
before making any change.
❏Power O If Disconnected
Select this setting to turn the printer o aer 30 minutes when all ports including the LINE port
are disconnected. is feature may not be available depending on your region.
Date/Time Settings:
❏Date/Time
Enter the current date and time.
❏Daylight Saving Time
Select the summer time setting that applies to your area.
❏Time Dierence
Enter the time dierence between your local time and UTC (Coordinated Universal Time).
Country/Region:
Select the country or region in which you are using your printer. If you change the country or region,
your fax settings return to their defaults and you must select them again.
Language:
Select the language used on the LCD screen.
Operation Time Out:
Select On to return to the initial screen when no operations have been performed for the specied
time. When user restrictions have been applied and no operations are performed for the specied
time, you are logged out and returned to the initial screen.
Keyboard:
Change the layout of the keyboard on the LCD screen.
Related Information
&“Saving Power” on page 145
&“Entering Characters” on page 26
Printer Settings
Select the menus on the control panel as described below.
Settings > General Settings > Printer Settings
Product Information
>
Settings Menu List
>
General Settings
290
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper source. You can make Favorite
Paper Settings in paper size and paper type.
Paper Tray Priority:
Select On to give printing priority to paper loaded in the paper tray.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Auto Select Settings:
When paper runs out, paper is automatically fed from a paper source that has the same
settings as the paper settings for the print jobs. You can set automatic selection for every paper
source for each function in copy, fax, or other. You cannot set everything to o.
is setting is disabled when you select a specic paper source in the paper settings for the
print jobs. Depending on the paper type setting on the Main tab of the printer driver, paper
may not be fed automatically.
Error Notice:
Select On to display an error message when the selected paper size or type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper cassette. If you
disable this feature, you cannot print from an iPhone, iPad, or iPod touch using AirPrint.
Universal Print Settings:
ese print settings are applied when you print by an external device without using the printer driver.
Top Oset:
Adjust the top margin of the paper.
Left Oset:
Adjust the le margin of the paper.
Top Oset in Back:
Adjust the top margin for the back of the page when performing 2-sided printing.
Left Oset in Back:
Adjust the le margin for the back of the page when performing 2-sided printing.
Check Paper Width:
Select On to check the paper width before printing. is prevents printing beyond the edges of
the paper when the paper size setting is incorrect, but this may lower the print speed.
Product Information
>
Settings Menu List
>
General Settings
291
Skip Blank Page:
Skips blank pages in the print data automatically.
Auto Error Solver:
Select an action to perform when a 2-sided printing error or a memory full error occurs.
❏On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints
only what the printer could process when a memory full error occurs.
❏O
Displays an error message and cancels printing.
Thick Paper:
Select On to prevent ink from smearing on your printouts, however, this may lower the print speed.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on
the paper type and print quality settings you selected, there may be no dierence in the printer's noise
level.
Ink Drying Time:
Select the ink drying time you want to use when performing 2-sided printing. e printer prints the
other side aer printing one side. If your printout is smeared, increase the time setting.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB. When Disable is
selected, printing and scanning that is not sent over a network connection is restricted.
Related Information
&“Loading Papers” on page 31
Network Settings
Select the menus on the control panel as described below.
Settings > General Settings > Network Settings
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from following and then
follow the instructions on the control panel.
Wi-Fi (Recommended):
❏Wi-Fi Setup Wizard
❏Push Button Setup (WPS)
Product Information
>
Settings Menu List
>
General Settings
292
❏Others
❏PIN Code Setup (WPS)
❏Wi-Fi Auto Connect
❏Disable Wi-Fi
You may be able to resolve network problems by disabling the Wi-Fi settings or making
the Wi-Fi settings again. Tap > Wi-Fi (Recommended) > Change Settings
> Others > Disable Wi-Fi > Start Setup.
Wi-Fi Direct:
❏iOS
❏Android
❏Other OS Devices
❏Change
❏Change Network Name
❏Change Password
❏Disable Wi-Fi Direct
❏Restore Default Settings
Wired LAN Setup:
Set up or change a network connection that uses a LAN cable and router. When this is being used,
Wi-Fi connections are disabled.
Network Status:
Displays or prints the current network settings.
❏Wired LAN/Wi-Fi Status
❏Wi-Fi Direct Status
❏Print Status Sheet
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Advanced:
Make the following detailed settings.
❏Device Name
❏TCP/IP
❏Proxy Server
❏IPv6 Address
❏Link Speed & Duplex
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 250
Product Information
>
Settings Menu List
>
General Settings
293
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 251
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 252
&“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 253
&“Printing a Network Connection Report” on page 265
&“Checking the Network Connection Status” on page 264
&“Changing the Network Connection from Wi-Fi to Ethernet” on page 248
Web Service Settings
Select the menus on the control panel as described below.
Settings > General Settings > Web Service Settings
Epson Connect Services:
Displays whether the printer is registered and connected to Epson Connect.
You can register to the service by selecting Register and follow the instructions.
When you have registered, you can change the following settings.
❏Suspend/Resume
❏Unregister
For details, see the following web site.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Related Information
&“Printing Using a Cloud Service” on page 88
Fax Settings
Selecting Settings > General Settings > Fax Settings from the printer's control panel displays this
menu.
Related Information
&“Check Fax Connection” on page 294
&“Fax Setting Wizard” on page 295
&“Basic Settings” on page 295
&“Send Settings” on page 297
&“Receive Settings” on page 297
&“Report Settings” on page 299
&“Security Settings” on page 300
Check Fax Connection
You can nd the menu on the printer's control panel below.
Product Information
>
Settings Menu List
>
General Settings
294
Settings > General Settings > Fax Settings > Check Fax Connection
Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax
transmission. You can print the check result on A4 size plain paper.
Fax Setting Wizard
You c a n nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Fax Setting Wizard
Note:
You cannot display this menu on the Web Cong screen.
Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions.
Related Information
&“Basic Settings” on page 295
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
Basic Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Basic Settings
Fax Speed:
Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication
error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP
(VoIP) phone service.
ECM:
Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by
telephone line noise. If this is disabled, you cannot send or receive documents in color.
Dial Tone Detection:
Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch
Exchange) or digital phone line, the printer may fail to start dialing. In this situation, change the Line
Type setting to PBX. If this does not work, disable this feature. However, disabling this feature may
drop the rst digit of a fax number and send the fax to the wrong number.
Dial Mode:
Select the type of phone system to which you have connected the printer. When set to Pulse, you can
temporarily switch the dialing mode from pulse to tone by pressing ("T" is entered) while entering
numbers on the fax top screen. is setting may not be displayed depending on your region or
country.
Line Type:
Select the line type to which you have connected the printer.
Product Information
>
Settings Menu List
>
General Settings
295
When using the printer in an environment that uses extensions and requires an external access code,
such as 0 and 9, to get an outside line, select PBX. For an environment that uses a DSL modem or
terminal adapter, setting to PBX is also recommended.
Access Code
Select Use, and then register an external access code such as 0 or 9. en, when sending a fax
to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in
Contacts as an external access code. If an external access code such as 0 or 9 is set in a contact,
you cannot send faxes to the contact. In this case, set Access Code to Do Not Use, otherwise
you must change the code in Contacts to #.
Header:
Enter your sender name and fax number. ese appear as a header on outgoing faxes.
❏Your Phone Number: You can enter up to 20 characters using 0-9 + or space. For Web Cong, you
can enter up to 30 characters.
❏Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters
for each sender name. For Web Cong, enter the header in Unicode (UTF-8).
Receive Mode:
Select the receive mode. For details, see the related Information below.
DRD:
If you have subscribed to a distinctive ring service from your telephone company, select the ring
pattern to be used for incoming faxes. e distinctive ring service, oered by many telephone
companies (the service name diers by company), allows you to have several phone numbers on one
phone line. Each number is assigned dierent ring pattern. You can use one number for voice calls
and another for fax calls. Depending on the region, this option may be On or O.
Rings to Answer:
Select the number of rings that must occur before the printer automatically receives a fax.
Remote Receive:
Remote Receive
When you answer an incoming fax call on a phone connected to the printer, you can start
receiving the fax by entering the code using the phone.
Start Code
Set the start code of Remote Receive. Enter two characters using 0-9, *, #.
Rejection Fax:
Rejection Fax
Select options to reject receiving junk faxes.
❏Rejection Number List: If the other party's phone number is in the rejection number list, set
whether to reject the incoming faxes.
❏Fax Header Blank: If the other party's phone number is blocked, set whether to reject
receiving the faxes.
Product Information
>
Settings Menu List
>
General Settings
296
❏Unregistered Contacts: If the other party's phone number is not in the contacts, set whether
to reject receiving the faxes.
Edit Blocked Number list
You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters
using 0-9, *, #, or space.
Related Information
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
&“Making Settings for a PBX Phone System” on page 325
&“Receiving Incoming Faxes” on page 113
&“Making Settings for Blocking Junk Faxes” on page 327
Send Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Send Settings
Wait Time for Next Original:
Set the time to wait for the next original. e printer starts sending the fax aer the time has passed.
Fax Preview Display Time:
You can preview the scanned document for a set time before sending it. e printer stars sending the
fax aer the time has passed.
Receive Settings
Related Information
&“Fax Output Settings” on page 297
&“Print Settings” on page 298
Fax Output Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings
Save to Inbox:
Save to Inbox:
Saves received faxes to the printer's Inbox. Up to 100 documents can be saved. Note that saving 100 documents
may not be possible depending on the usage conditions such as the le size of saved documents, and using of
multiple fax saving features at a time.
ough the received faxes are not automatically printed, you can view them on the printer's screen and print only
the ones you need.
Product Information
>
Settings Menu List
>
General Settings
297
Options when memory is full:
You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full.
Inbox Password Settings:
Password protects the Inbox to restrict users from viewing received faxes. Select Change to change the password,
and select Reset to cancel password protection. When changing or resetting the password, you need the current
password.
You cannot set a password when Options when memory is full has been set to Receive and print faxes.
Save to Computer:
Saves received faxes as PDF les on a computer connected to the printer. You can set this to Yes by using only the
FAX Utility. Install FAX Utility on the computer in advance. Aer setting this to Ye s, you can change this to Yes
and Print.
Print Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Receive Settings > Print Settings
Auto Reduction:
Prints received faxes with large-size documents reduced to t on the paper in the paper source.
Reducing may not always be possible depending on the received data. If this is turned o, large
documents are printed at their original size on multiple sheets, or a blank second page may be
ejected.
Split Page Settings:
Prints received faxes with the page split when the size of the received documents is larger than the
size of the paper loaded in the printer.
Auto Rotation:
Rotates faxes received as landscape-oriented A4 (Letter, B5, or A5) size documents so that they are
printed on A4 (Letter, B5, or A5) size paper. is setting is applied when the paper size setting for at
least one paper source used for printing faxes is set to A4 (B5, A5, or Letter).
By selecting O, faxes received as landscape-oriented A4 (Letter, B5, or A5) size, which are the same
width as A3 (Tabloid, B4, or A4) portrait documents, are assumed to be A3 (Tabloid, B4, or A4) size
faxes and printed as such.
Check the paper source settings for printing faxes and paper size for the paper sources in the
following menus in Settings > General Settings > Printer Settings > Paper Source Settings.
❏Auto Select Settings
❏Paper Setting > Paper Size
Add Reception Information:
Prints reception information on the received fax, even if the sender does not set the header
information. e reception information includes the received date and time, sender's ID, and page
number (such as "P1"). When Split Page Settings is enabled, the split page number is also included.
Product Information
>
Settings Menu List
>
General Settings
298
2-Sided:
Prints multiple pages of received faxes on both sides of the paper.
Print Start Timing:
Select options to start printing the faxes to receive.
❏All Pages Received: Printing starts aer receiving all of the pages. To start printing from the rst
page or last page depends on the setting of Collation Stack feature. See the explanation for
Collation Stack.
❏First Page Received: Starts printing when the rst page is received, and then prints in order as the
pages are received. If the printer cannot start printing, such as when it is printing other jobs, the
printer starts printing received pages as a batch when it is available.
Collation Stack:
Since the rst page is printed last (output to the top), the printed documents are stacked in the correct
page order. When the printer is running low on memory, this feature may not be available.
Print Suspend Time:
Print Suspend Time
During the specied time period, the printer saves documents received in the printer's
memory without printing them. is feature can be used for noise prevention at night or to
prevent condential documents from being disclosed while you are away. Before using this
feature, make sure there is enough free memory.
Time to Stop
Stops printing documents.
Time to Restart
Restarts printing documents automatically.
Quiet Mode:
Reduces the noise the printer makes when printing faxes, however, print speed may be reduced.
Report Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Report Settings
Fax Log Auto Print:
Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are completed. Select
On(Time) to print the log at a specied time. However, if the number of fax jobs exceeds 30, the log is printed
before the specied time.
Attach Fax image to report:
Prints a Transmission Report with an image of the rst page of the sent document. Select On(Large Image) to
print the upper part of the page without reducing. Select On(Small Image) to print the entire page reducing it to
t onto the report.
Product Information
>
Settings Menu List
>
General Settings
299
Report Format:
Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print
with error codes.
Security Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Security Settings
Direct Dialing Restrictions:
Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only
from the contacts list or sent history.
Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered.
Selecting O enables manual entry of the recipient's fax numbers.
Broadcasting Restrictions:
Selecting On allows only one fax number to be entered as the Recipient.
Conrm Address List:
Selecting On displays a recipient conrmation screen before starting the transmission.
You can select the recipients from All or Only for Broadcasting.
Backup Data Auto Clear:
Selecting On automatically erases the backups when sending or receiving a document completes successfully and
the backups become unnecessary.
Selecting O, to prepare for an unexpected power o due to an electricity failure or an incorrect operation,
temporarily stores backup copies of sent and received documents in its memory.
Clear Backup Data:
Erases all backup copies temporarily stored in the printer's memory. Run this before you give the printer to
someone else or dispose of it.
Maintenance
Select the menus on the control panel as described below.
Settings > Maintenance
Print Head Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check
pattern.
Product Information
>
Settings Menu List
>
Maintenance
300
Print Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Power Cleaning:
Select this feature to replace all of the ink inside the ink tubes. More ink is consumed than in usual
cleaning. See the "Related Information" below for details on using this feature.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
❏Vertical Alignment
Select this feature if your printouts look blurry or text and lines are misaligned.
❏Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Fill Ink:
Select this feature to reset the ink level to 100% when lling the ink tank.
Ink Level Setting:
Select this feature to set the ink level according to the actual ink remaining.
Remaining capacity of Maintenance box:
Displays the approximate service life of the maintenance box. When is displayed, the
maintenance box is nearly full. When is displayed, the maintenance box is full.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the
internal rollers.
Related Information
&“Checking and Cleaning the Print Head” on page 132
&“Running Power Cleaning” on page 134
&“Relling the Ink Tanks” on page 217
&“Cleaning the Paper Path for Ink Smears” on page 137
Print Status Sheet
Select the menus on the control panel as described below.
Settings > Print Status Sheet
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Product Information
>
Settings Menu List
>
Print Status Sheet
301
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints, B&W prints, and color prints including items such as the status sheet from the
time you purchased the printer.
User Settings
Select the menus on the control panel as described below.
Settings > User Settings
You can change the default settings for your frequently used scanning, copying, and faxing settings. See the
following related information for details.
❏Copy
❏Scan to Computer
❏Scan to Cloud
❏Fax
Customer Research
Select the menus on the control panel as described below.
Settings > Customer Research
Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Restore Default Settings
Select the menus on the control panel as described below.
Settings > Restore Default Settings
Resets the following menus to their defaults.
❏Network Settings
❏Copy Settings
❏Scan Settings
❏Fax Settings
❏Clear All Data and Settings
Product Information
>
Settings Menu List
>
Restore Default Settings
302
Firmware Update
Select the menus on the control panel as described below.
Settings > Firmware Update
Update:
Check if the latest version of the rmware has been uploaded to the network server. e rmware is
updated when new rmware is found. Once the update has started, it cannot be interrupted.
Notication:
Select On to receive a notication if a rmware update is available.
Related Information
&“Updating the Printer's Firmware using the Control Panel” on page 150
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 400
Color ink nozzles: 128 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Envelopes Envelope #10, DL, C6, C4: 75 to 100 g/m (20 to 27 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely
aected depending on the paper property or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 41.0 mm (1.61 in.)
D 37.0 mm (1.46 in.)
Product Information
>
Product Specications
>
Printer Specications
303
Borderless printing
A 44.0 mm (1.73 in.)
B 40.0 mm (1.57 in.)
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 41.0 mm (1.61 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Eective Pixels 10200×16800 pixels (1200 dpi)
Maximum Document Size 216×356 mm (8.5×14 in.)
Legal
Scanning Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Output Resolution 50 to 9600 dpi in 1 dpi increments
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bits per pixel external
Product Information
>
Product Specications
>
Scanner Specications
304
Light Source LED
ADF Specications
Available Paper Sizes A4, Letter, Legal
Paper Type Plain Paper
Weight of Paper 64 to 95 g/m
Loading Capacity 35 sheets or 3.85 mm
Even when the original meets the specications for media that can be placed in the ADF, it may not feed from the
ADF or the scan quality may decline depending on the paper properties or quality.
Fax Specications
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems
Speed Up to 33.6 kbps
Resolution Monochrome
❏Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.)
❏Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
❏Photo: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
Color
200×200 dpi
Page Memory Up to 100 pages (when received ITU-T No.1 chart in monochrome draft mode)
Redial
*
2 times (with 1 minute intervals)
Interface RJ-11 Phone Line, RJ-11 Telephone set connection
* The specications may dier by country or region.
Using Port for the Printer
e printer uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
Product Information
>
Product Specications
>
Using Port for the Printer
305
Sender
(Client)
Use Destination
(Server)
Protocol Port
Number
Printer When Epson Connect is used Epson Connect
Server
HTTPS 443
XMPP 5222
Control WSD Client computer WSD (TCP) 5357
Search the computer when push
scanning from Epson ScanSmart
Client computer Network Push Scan
Discovery
2968
Client
computer
Discover the printer from an
application such as EpsonNet Cong,
printer driver, and scanner driver.
Printer ENPC (UDP) 3289
Collect and set up the MIB information
from an application such as EpsonNet
Cong, printer driver, and scanner
driver.
Printer SNMP (UDP) 161
Forwarding LPR data Printer LPR (TCP) 515
Forwarding RAW data Printer RAW (Port9100) (TCP) 9100
Forwarding AirPrint (IPP/IPPS printing)
data
Printer IPP/IPPS (TCP) 631
Searching WSD printer Printer WS-Discovery (UDP) 3702
Forwarding the scan data from Epson
ScanSmart
Printer Network Scan (TCP) 1865
Collecting the job information when
push scanning from Epson ScanSmart
Printer Network Push Scan 2968
Interface Specications
For Computer Hi-Speed USB
*
* USB 3.0 cables are not supported.
Network Specications
Wi-Fi Specications
Standards IEEE802.11b/g/n
*1
Frequency Range 2.4 GHz
Coordination Modes Infrastructure, Wi-Fi Direct (Simple AP)
*2*3
Wireless Securities
*4
WEP (64/128bit), WPA2-PSK (AES)
*5
, WPA3-SAE (AES)
Product Information
>
Product Specications
>
Network Specications
306
*1 IEEE802.11n is only available for the HT20.
*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet connection.
*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Ethernet Specications
Standards IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Ecient Ethernet)
*2
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4 ✓-
Standard TCP/IP (Windows) IPv4, IPv6 ✓-
WSD Printing (Windows) IPv4, IPv6 ✓Windows Vista or
later
Bonjour Printing (Mac OS) IPv4, IPv6 ✓-
IPP Printing (Windows, Mac
OS)
IPv4, IPv6 ✓-
PictBridge Printing (Wi-Fi) IPv4 - Digital camera
Epson Connect (Email Print,
Remote Print)
IPv4 ✓-
AirPrint (iOS, Mac OS) IPv4, IPv6 ✓iOS 5 or later, Mac
OS X v10.7 or later
Product Information
>
Product Specications
>
Network Specications
307
Functions Supported Remarks
Network Scanning Epson Scan 2 IPv4, IPv6 ✓-
Epson ScanSmart IPv4 ✓Windows 7 or later,
Mac OS X El
Capitan or later
Event Manager IPv4 ✓Windows XP, Vista,
Mac OS X v10.6 to
Yosemite
Epson Connect (Scan to
Cloud)
IPv4 ✓-
AirPrint (Scan) IPv4, IPv6 ✓OS X Mavericks or
later
Fax Send a fax IPv4 ✓-
Receive a fax IPv4 ✓-
AirPrint (Faxout) IPv4, IPv6 ✓OS X Mountain
Lion or later
Security Protocol
SSL/TLS HTTPS Server/Client, IPPS
SNMPv3
Supported Third Party Services
AirPrint Print iOS 5 or later/Mac OS X v10.7.x or later
Scan OS X Mavericks or later
Fax OS X Mountain Lion or later
Dimensions
Dimensions Storage
❏Width: 498 mm (19.6 in.)
❏Depth: 358 mm (14.1 in.)
❏Height: 245 mm (9.6 in.)
Printing
❏Width: 498 mm (19.6 in.)
❏Depth: 752 mm (29.6 in.)
❏Height: 363 mm (14.3 in.)
Product Information
>
Product Specications
>
Dimensions
308
Weight
*
Approx. 9.7 kg (21.4 lb)
* Without the ink and the power cord.
Electrical Specications
Model 100 to 240 V Model 220 to 240 V Model
Rated Frequency Range 50 to 60 Hz 50 to 60 Hz
Rated Current 0.4 to 0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 5.4 W
Sleep mode: Approx. 1.0 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 5.4 W
Sleep mode: Approx. 1.0 W
Power o: Approx. 0.3 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Environmental Specications
Operation Use the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage Temperature: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Bottles
Storage Temperature -20 to 40 °C (-4 to 104 °F)
*
Product Information
>
Product Specications
>
Environmental Specications
309
Freezing Temperature -15 °C (5 °F)
Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
System Requirements
❏Windows 10 (32-bit, 64-bit)/Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7 (32-bit, 64-
bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP Professional x64 Edition
SP2 or later/Windows Server 2019/Windows Server 2016/Windows Server 2012 R2/Windows Server 2012/
Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 SP2 or later
❏macOS Mojave/macOS High Sierra/macOS Sierra/OS X El Capitan/OS X Yosemite/OS X Mavericks/OS X
Mountain Lion/Mac OS X v10.7.x/Mac OS X v10.6.8
Note:
❏Mac OS may not support some applications and features.
❏e UNIX File System (UFS) for Mac OS is not supported.
Regulatory Information
Standards and Approvals
Standards and Approvals for U.S. Model
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
is equipment contains the following wireless module.
Manufacturer: Seiko Epson Corporation
Type: J26H006
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modication of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
Product Information
>
Regulatory Information
>
Standards and Approvals
310
frequency (RF) Exposure rules. is equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
Standards and Approvals for European Model
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
C682A
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Frequency Maximum Radio-Frequency Power Transmitted
2400-2483.5 MHz 20 dBm (EIRP)
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
>
Regulatory Information
>
Restrictions on Copying
311
Connecting the Printer to the Network
You can connect the printer to the network in several ways.
❏Connect by using advanced settings on the control panel.
❏Connect by using the installer on the website or on the soware disc.
is section explains the procedure to connect the printer to the network using the printer's control panel.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
Device connection
method
❏Ethernet
❏Wi-Fi
Decide how to connect the printer to the network.
For Wired LAN, connects to the LAN switch.
For Wi-Fi, connects to the network (SSID) of the access point.
LAN connection
information
❏IP address
❏Subnet mask
❏Default gateway
Decide the IP address to assign to the printer.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
Wi-Fi connection
information
❏SSID
❏Password
These are the SSID (network name) and the password of the access
point that the printer connects to.
If MAC address ltering has been set, register the MAC address of the
printer in advance to register the printer.
See the following for the supported standards.
“Wi-Fi Specications” on page 306
DNS server information ❏IP address for
primary DNS
❏IP address for
secondary DNS
These are required when specifying DNS servers. The secondary DNS
is set when the system has a redundant conguration and there is a
secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the printer directly accesses to the internet.
For the following functions, the printer directly connects to the
internet .
❏Epson Connect Services
❏Cloud services of other companies
❏Firmware updating
Administrator Information
>
Connecting the Printer to the Network
>
Before Making Network Connection
313
Divisions Items Note
Port number
information
❏Port number to
release
Check the port number used by the printer and computer, then
release the port that is blocked by a rewall, if necessary.
See the following for the port number used by the printer.
“Using Port for the Printer” on page 305
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the printer (host) manually.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e IP address does not change even when the device is turned o, so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the printer, server, etc. that many computers access.
Automatic assignment by using DHCP function (dynamic IP address):
Assign the IP address automatically to the printer (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the printer performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party. is process is called name
resolution.
erefore, the devices such as computers and printers can communicate using the IP address.
Name resolution is necessary for the printer to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
Administrator Information
>
Connecting the Printer to the Network
>
Before Making Network Connection
314
When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, printer, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, printer information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the printer.
Connecting to the Network from the Control Panel
Connect the printer to the network by using the printer's control panel.
Assigning the IP Address
Set up the basic items such as Host Address, Subnet Mask, Default Gateway.
is section explains the procedure for setting a static IP address.
1. Tur n on the pr inter.
2. Select Settings on the home screen on the printer's control panel.
3. Select General Settings > Network Settings > Advanced > TCP/IP.
4. Select Manual for Obtain IP Address.
When you set the IP address automatically by using the DHCP function of router, select Auto. In that case, the
IP Address, Subnet Mask, and Default Gateway on step 5 to 6 are also set automatically, so go to step 7.
5. Enter the IP address.
Focus moves to the forward segment or the back segment separated by a period if you select
l
and
r
.
Conrm the value reected on the previous screen.
6. Set up the Subnet Mask and Default Gateway.
Conrm the value reected on the previous screen.
c
Important:
If the combination of the IP Address, Subnet Mask and Default Gateway is incorrect, Start Setup is inactive
and cannot proceed with the settings. Conrm that there is no error in the entry.
7. Enter the IP address for the primary DNS server.
Conrm the value reected on the previous screen.
Note:
When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or
Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address.
en, enter the secondary DNS server address directly. If you select Auto, go to step 9.
Administrator Information
>
Connecting the Printer to the Network
>
Connecting to the Network from the
…
315
8. Enter the IP address for the secondary DNS server.
Conrm the value reected on the previous screen.
9. Tap Start Setup.
Setting the Proxy Server
Set up the proxy server if both of the following are true.
❏e proxy server is built for Internet connection.
❏When using a function in which a printer directly connects to the Internet, such as Epson Connect service or
another company's cloud services.
1. Select Settings on the home screen.
When making settings aer IP address setting, the Advanced screen is displayed. Go to step 3.
2. Select General Settings > Network Settings > Advanced.
3. Select Proxy Server.
4. Select Use for Proxy Server Settings.
5. Enter the address for the proxy server by IPv4 or FQDN format.
Conrm the value reected on the previous screen.
6. Enter the port number for the proxy server.
Conrm the value reected on the previous screen.
7. Tap Start Setup.
Connecting to LAN
Connect the printer to the network by Ethernet or Wi-Fi.
Connecting to Ethernet
Connect the printer to the network by using the Ethernet cable, and check the connection.
1. Connect the printer and hub (LAN switch) by Ethernet cable.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Connection Check.
e connection diagnosis result is displayed. Conrm the connection is correct.
4. Tap OK to nish.
When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to
print it.
Administrator Information
>
Connecting the Printer to the Network
>
Connecting to the Network from the
…
316
Related Information
&“Changing the Network Connection from Wi-Fi to Ethernet” on page 248
Connecting to the Wireless LAN (Wi-Fi)
You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that
matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 250
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 251
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 252
Settings to Use the Printer
Making Contacts Available
Registering a contacts list allows you to easily enter destinations. You can register up to 100 entries, and you can
use the contacts list when you enter a fax number.
Registering or Editing Contacts
1. Select Fax on the home screen.
2. Select Contacts.
3. Do one of the following.
❏To register a new contact, select Add Entry, and then select Add Contact.
❏To edit a contact, select on the target contact, and then select Edit.
❏To delete a contact, select on the target contact, and then select Delete, and then select Ye s. You do not
have to perform following procedures.
4. Make the necessary settings.
Note:
When entering a fax number, enter an external access code at the beginning of the fax number if your phone system is
PBX and you need the access code to get an outside line. If the access code has been set in the Line Type setting, enter a
hash (#) instead of the actual access code. To add a pause (pause for three seconds) during dialing, enter a hyphen (-).
5. Select OK.
Administrator Information
>
Settings to Use the Printer
>
Making Contacts Available
317
Registering or Editing Grouped Contacts
Adding contacts to a group allows you to send a fax to multiple destinations at the same time.
1. Select Fax on the home screen.
2. Select Contacts.
3. Do one of the following.
❏To register a new grouped contacts, select Add Entry, and then select Add Group.
❏To edit a grouped contacts, select on the target grouped contacts, and then select Edit.
❏To delete a grouped contacts, select on the target grouped contacts and then select Delete, and then
select Yes. You do not have to perform following procedures.
4. Enter or edit the Group Name and the Index Word, and then select Contact(s) Added to the Group
(Required).
5. Select the contacts that you want to register in the group, and then tap Close.
Note:
❏You can register up to 99 contacts.
❏To deselect a contact, tap it again.
6. Select OK.
Register Contacts on a Computer
Using Web Cong, you can create a contact list on your computer and import it to the printer.
1. Access Web Cong.
2. Select Advanced Settings from the list at the top right of the window.
3. Select Contacts.
4. Select the number that you want to register, and then click Edit.
5. Enter Name, Index Word, Fax Number, and Fax Speed.
6. Click Apply.
Destination Setting Items
Items Settings and Explanation
Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8).
If you do not specify this, leave it blank.
Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not
specify this, leave it blank.
Administrator Information
>
Settings to Use the Printer
>
Making Contacts Available
318
Items Settings and Explanation
Type This item is xed as Fax. You cannot change this setting.
Fax Number Enter between 1 and 64 characters using 0-9 - * # and space.
Fax Speed Select a communication speed for a destination.
Registering Destinations as a Group
1. Access Web Cong.
2. Select Advanced Settings from the list at the top right of the window.
3. Select Contacts.
4. Select the number that you want to register, and then click Edit.
5. Enter a Name and Index Word.
6. Select a group from Type.
7. Click Select for Contact(s) for Group.
e available destinations are displayed.
8. Select the destination that you want to register to the group, and then click Select.
Note:
Destinations can be registered to multiple groups.
9. Click Apply.
Making Fax Features Available
Before Using Fax Features
Set up the following to use the fax features.
❏Connect the printer correctly with the phone line and, if necessary, with a phone
❏Complete the Fax Setting Wizard, which is required to make basic settings.
Set the following as necessary.
❏Output destinations and related settings, such as network settings.
❏Contacts registration
❏User Settings that dene default values for Fax menu items
❏Report Settings to print reports when faxes are sent or received
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
319
Related Information
&“Connecting the Printer to a Phone Line” on page 320
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
&“Fax Settings” on page 294
&“Making Contacts Available” on page 317
&“User Settings” on page 302
&“Report Settings” on page 299
Connecting the Printer to a Phone Line
Compatible Telephone Lines
You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
❏VoIP phone line such as DSL or ber-optic digital service
❏Digital phone line (ISDN)
❏Some PBX telephone systems
❏When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the
telephone wall jack and the printer
Connecting the Printer to a Phone Line
Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable. When connecting a telephone to
the printer, use a second RJ-11 (6P2C) phone cable.
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
You may need to connect the phone cable to an adapter provided for your country or region.
Note:
Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap
if you are not connecting your telephone.
In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
320
Connecting to a Standard Phone Line (PSTN) or PBX
Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.
Connecting to DSL or ISDN
Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
Note:
If your DSL modem is not equipped with a built-in DSL lter, connect a separate DSL lter.
Connecting Your Phone Device to the Printer
When using the printer and your telephone on a single phone line, connect the telephone to the printer.
Note:
❏If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the
phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so
you may not be able to use it as an external phone.
❏If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of
rings your answering machine is set to answer a call.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
321
1. Remove the cap from the EXT. port on the back of the printer.
2. Connect the phone device and the EXT. port with a phone cable.
Note:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split
the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
3. Select Fax on the home screen.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
322
4. Pick up the handset.
If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection
has been established.
Related Information
&“Making the Printer Ready to Send and Receive Faxes (Using Fax Setting Wizard)” on page 323
&“Making Settings to Use an Answering Machine” on page 325
&“Making Settings to Receive Faxes Operating Only a Connected Phone” on page 326
&“Receive Mode:” on page 296
Making the Printer Ready to Send and Receive Faxes (Using Fax Setting
Wizard)
Fax Setting Wizard congures the basic fax features to make the printer ready to send and receive faxes.
e Wizard is displayed automatically when the printer is turned on for the rst time. You can also display the
wizard manually from the printer's control panel. You need to run the wizard again in case the wizard is skipped
when the printer is rst turned on or when the connection environment has changed.
❏e items below are what you can set through the wizard.
❏Header (Your Phone Number and Fax Header)
❏Receive Mode (Auto or Manual)
❏Distinctive Ring Detection (DRD) Setting
❏e items below are set automatically according to the connection environment.
❏Dial Mode (such as Tone or Pulse)
❏Other items in Basic Settings remain as they are.
Follow the steps below to start the Fax Setting Wizard to make Basic Settings.
1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax
Settings > Fax Setting Wizard.
2. Following the on-screen instructions, enter the sender name such as your company name, your fax number.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
323
3. Make the distinctive ring detection (DRD) setting.
❏If you have subscribed to a distinctive ring service from your telephone company:
Go to the next screen and select the ring pattern to be used for incoming faxes.
When you tap any item except All, Receive Mode is set to Auto and you continue to the next screen where
you can check the settings you made.
❏If you have not subscribed to a distinctive ring service from your telephone company, or you do not need to
set this option:
Skip this setting and go to the screen where you can check the settings you made.
Note:
❏Distinctive ring services, oered by many telephone companies (the service name diers by company), allows you to
have several phone numbers on one phone line. Each number is assigned a dierent ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
❏Depending on the region, On and O are displayed as the DRD options. Select On to use the distinctive ring feature.
4. Make the Receive Mode setting.
❏If you do not need to connect a phone device to the printer:
Select No.
Receive Mode is set to Auto.
❏If you need to connect a phone device to the printer:
Select Yes , and then select whether or not to receive faxes automatically.
5. Check the settings you made on the screen displayed, and then proceed to the next screen.
To correct or change settings, tap .
6. Check the fax connection by selecting Start Checking, and then select Print to print a report that shows the
connection status.
Note:
❏If there are any errors reported, follow the instructions on the report to solve them.
❏If the Select Line Type screen is displayed, select the line type.
- When you are connecting the printer to a PBX phone system or terminal adapter, select PBX.
- When you are connecting the printer to a standard phone line, select PSTN, and then select Do Not Detect on the
Conrmation screen displayed. However, setting this to Do Not Detect may cause the printer to skip the rst digit of
a fax number when dialing and send the fax to the wrong number.
Related Information
&“Connecting the Printer to a Phone Line” on page 320
&“Making Settings to Use an Answering Machine” on page 325
&“Receive Mode:” on page 296
&“Making Settings to Receive Faxes Operating Only a Connected Phone” on page 326
&“Basic Settings” on page 295
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
324
Making Settings for the Printer's Fax Features According to Use
You can congure the printer's fax features individually using the printer's control panel according to use. e
settings made using Fax Setting Wizard can also be changed. For more details, see the descriptions of the Fax
Settings menu.
Related Information
&“Fax Settings” on page 294
&“Making Settings for Blocking Junk Faxes” on page 327
&“Making Settings for a PBX Phone System” on page 325
&“Making Settings When You Connect a Phone Device” on page 325
&“Making Settings to Save Received Faxes” on page 326
&“Making Settings for Blocking Junk Faxes” on page 327
&“Making Settings to Send and Receive Faxes on a Computer” on page 327
Making Settings for a PBX Phone System
Make the following settings when using the printer in oces that use extensions and require external access codes,
such as 0 and 9, to get an outside line.
1. Select Settings on the home screen.
2. Select General Settings > Fax Settings > Basic Settings.
3. Select Line Type, and then select PBX.
4. When sending a fax to an outside fax number using # (hash) instead of the actual external access code, select
the Access Code box to make this to Use.
e #, entered instead of the actual access code, is replaced with the stored access code when dialing. Using #
helps avoid connection problems when connecting to an outside line.
Note:
You cannot send faxes to recipients in Contacts that have external access codes such as 0 and 9.
If you have registered recipients in Contacts using an external access code such as 0 and 9, set the Access Code to Do
Not Use. Otherwise, you must change the code to # in Contacts.
5. Tap the Access Code input box, enter the external access code used for your phone system, and then tap OK.
6. Select OK to apply the settings.
e access code is stored in the printer.
Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
You need settings to use an answering machine.
1. Select Settings on the home screen on the printer's control panel..
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
325
2. Select General Settings > Fax Settings > Basic Settings.
3. Set Receive Mode to Auto.
4. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine.
If Rings to Answer is set lower than the number of rings for the answering machine, the answering machine
cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for
its settings.
e printer's Rings to Answer setting may not be displayed, depending on the region.
Related Information
&“Basic Settings” on page 295
Making Settings to Receive Faxes Operating Only a Connected Phone
You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating
the printer at all.
e Remote Receive feature is available for telephones that support tone dialing.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Remote Receive.
3. Tap Remote Receive to set this to On.
4. Select Start Code, enter a two digit code (you can enter 0 to 9, *, and #), and then tap OK.
5. Select OK to apply the settings.
Related Information
&“Basic Settings” on page 295
Making Settings to Save Received Faxes
e printer is set to print received faxes by default. Besides printing, you can set the printer to save received faxes.
❏Inbox in the Printer
You can save received faxes to the Inbox. You can view them on the printer's control panel so that you can print
only the ones you want to print or delete unnecessary faxes.
❏A computer (PC-FAX reception)
e above features can be used at the same time. If you use them at the same time, received documents are saved
to the inbox and on a computer. To receive faxes on a computer, make settings using FAX Utility.
1. Select Settings on the home screen.
2. Select General Settings > Fax Settings > Receive Settings > Fax Output Settings.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
326
3. If a conrmation message is displayed, conrm it, and then tap OK.
4. Select Save to Inbox.
5. Select Save to Inbox to set this to On
6. Select Options when memory is full, select the option to use when the inbox is full.
❏Receive and print faxes: e printer prints all received documents that cannot be saved in the Inbox.
❏Reject incoming faxes: e printer does not answer incoming fax calls.
7. You c a n s e t a p a s s w ord f or t he inb ox . S elect Inbox Password Settings, and then set the password.
Note:
You cannot set a password when Options when memory is full is set to Receive and print faxes.
Related Information
&“Fax Output Settings” on page 297
&“Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 115
Making Settings for Blocking Junk Faxes
You can block junk faxes.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Rejection Fax.
3. Set the condition to block junk faxes.
Select Rejection Fax, and then enable the following options.
❏Rejection Number List: Rejects faxes that are in the Rejection Number List.
❏Fax Header Blank: Rejects faxes that have blank header information.
❏Unregistered Contacts: Rejects faxes that have not been added to the contact list.
4. Tap to return to the Rejection Fax screen.
5. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list.
Making Settings to Send and Receive Faxes on a Computer
To send and receive faxes on a computer,FAX Utility must be installed on the computer connected by network or
USB cable .
Making Save to Computer Setting to Receive Faxes
You can receive faxes on a computer by using the FAX Utility. Install FAX Utility on the computer
and make the setting. For details, see Basic Operations in the FAX Utility help (displayed on the main
window).
e setting item below on the printer's control panel is set to Yes, and the faxes received can be saved
on the computer.
Administrator Information
>
Settings to Use the Printer
>
Making Fax Features Available
327
Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings > Save to
Computer
Making Save to Computer Setting to Also Print on the Printer to Receive Faxes
You can make the setting to print received faxes on the printer as well as save them on a computer.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Fax Output Settings > Save to Computer > Ye s and Pri nt.
Related Information
&“Making Save to Computer Setting not to Receive Faxes” on page 328
&“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 285
Related Information
&“Making Save to Computer Setting not to Receive Faxes” on page 328
&“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 285
Making Save to Computer Setting not to Receive Faxes
To set the printer not to save received faxes on the computer, change the settings on the printer.
Note:
You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved
to the computer, the feature does not work.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Fax Output Settings > Save to Computer > No.
Problems when Making Settings
Hints to Solving Problems
❏Checking the error message
When trouble has occurred, rst check whether there are any messages on the printer's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏Network connection report
Diagnose the network and the printer status, and then print the result.
You can nd the diagnosed error from the printer side.
Administrator Information
>
Settings to Use the Printer
>
Problems when Making Settings
328
❏Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Cannot Access Web Cong
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Congure the IP address using the printer’s
control panel. You can conrm the current setting information with a network status sheet or from
the printer’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. You can open Web Cong by using a web browser that
supports bulk encryptions as indicated below. Check you are using the a supported browser.
❏80bit: AES256/AES128/3DES
❏112bit: AES256/AES128/3DES
❏128bit: AES256/AES128
❏192bit: AES256
❏256bit: AES256
CA-signed Certicate is expired.
If there is a problem with the expiration date of the certicate, "e certicate has expired" is
displayed when connecting to Web Cong with SSL/TLS communication (https). If the message
appears before its expiration date, make sure that the printer's date is congured correctly.
The common name of the certicate and the printer do not match.
If the common name of the certicate and the printer do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏e printer's IP address entered to common name for creating a Self-signed Certicate or CSR
❏IP address entered to web browser when running Web Cong
For Self-signed Certicate, update the certicate.
For CA-signed Certicate, take the certicate again for the printer.
The proxy server setting of local address is not set to web browser.
When the printer is set to use a proxy server, congure the web browser not to connect to the local
address via the proxy server.
Administrator Information
>
Settings to Use the Printer
>
Problems when Making Settings
329
❏Windows:
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings
> Proxy server, and then congure not to use the proxy server for LAN (local addresses).
❏Mac OS:
Select System Preferences > Network > Advanced > Proxies, and then register the local address
for Bypass proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Administrator Information
>
Settings to Use the Printer
>
Problems when Making Settings
330
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance. If Epson support for your area
is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
332
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
333
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Techn ical support
Epson Service Center
Province Company Name Address Phone
E-mail
DKI JAKARTA ESS JAKARTA
MANGGADUA
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
(+6221) 62301104
jkt-admin@epson-indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
334
Province Company Name Address Phone
E-mail
NORTH
SUMATERA
ESC MEDAN Jl. Bambu 2 Komplek Graha Niaga Nomor
A-4, Medan - North Sumatera
(+6261) 42066090 / 42066091
mdn-adm@epson-indonesia.co.id
WEST JAWA ESC BANDUNG Jl. Cihampelas No. 48 A Bandung Jawa
Barat 40116
(+6222) 4207033
bdg-admin@epson-
indonesia.co.id
DI
YOGYAKARTA
ESC YOGYAKARTA YAP Square, Block A No. 6 Jl. C Simanjutak
Yogyakarta - DIY
(+62274) 581065
ygy-admin@epson-indonesia.co.id
EAST JAWA ESC SURABAYA Hitech Mall Lt. 2 Block A No. 24 Jl. Kusuma
Bangsa No. 116 - 118 Surabaya - JATIM
(+6231) 5355035
sby-admin@epson-indonesia.co.id
SOUTH
SULAWESI
ESC MAKASSAR Jl. Cendrawasih NO. 3A, kunjung mae,
mariso, MAKASSAR - SULSEL 90125
(+62411) 8911071
mksr-admin@epson-
indonesia.co.id
WEST
KALIMANTAN
ESC PONTIANAK Komp. A yani Sentra Bisnis G33, Jl. Ahmad
Yani - Pontianak Kalimantan Barat
(+62561) 735507 / 767049
pontianak-admin@epson-
indonesia.co.id
RIAU ESC PEKANBARU Jl. Tuanku Tambusai No.459A Pekanbaru
Riau
(+62761) 8524695
pkb-admin@epson-
indonesia.co.id
DKI JAKARTA ESS JAKARTA
SUDIRMAN
Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.
3 Jakarta Pusat - DKI JAKARTA 10220
(+6221) 5724335
ess@epson-indonesia.co.id
EAST JAWA ESS SURABAYA Ruko Surya Inti Jl. Jawa No 2-4 Kav. 29
Surabaya - Jawa Timur
(+6231) 5014949
esssby@epson-indonesia.co.id
BANTEN ESS SERPONG Ruko Mall WTC Matahari No. 953, Serpong-
Banten
(+6221) 53167051 / 53167052
esstag@epson-indonesia.co.id
CENTRAL
JAWA
ESS SEMARANG Komplek Ruko Metro Plaza Block C20 Jl. MT
Haryono No 970 Semarang - JAWA TENGAH
(+6224) 8313807 / 8417935
esssmg@epson-indonesia.co.id
EAST
KALIMANTAN
ESC SAMARINDA Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan
Sempaja Selatan Kecamatan Samarinda
UTARA - SAMARINDA - KALTIM
(+62541) 7272904
escsmd@epson-indonesia.co.id
SOUTH
SUMATERA
ESC PALEMBANG Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9
Ilir Palembang Sumatera Selatan
(+62711) 311330
escplg@epson-indonesia.co.id
EAST JAVA ESC JEMBER JL. Panglima Besar Sudirman Ruko no.1D
Jember-Jawa Timur (Depan Balai Penelitian
& Pengolahan Kakao)
(+62331) 488373 / 486468
jmr-admin@epson-indonesia.co.id
NORTH
SULAWESI
ESC MANADO Tekno Megamall Lt LG 11 TK 21, Kawasan
Megamas Boulevard, Jl Piere Tendean,
Manado - SULUT 95111
(+62431) 8890996
MND-ADMIN@EPSON-
INDONESIA.CO.ID
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
335
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: +60 1800-8-17349
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Malaysia
336
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (+632)441-9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.som.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the Philippines
337