Table of Contents
- Contents
- Guide to This Manual
- Important Instructions
- Part Names and Functions
- Guide to the Control Panel
- Loading Paper
- Placing Originals
- Printing
- Copying
- Scanning
- Maintaining the Printer
- Solving Problems
- Product Information
- Where to Get Help
Epson L3210 User Manual
Displayed below is the user manual for L3210 by Epson which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Contents
Guide to This Manual
Introduction to the Manuals...................5
Searching for Information....................5
Printing Only the Pages You Need.............. 6
About is Manual......................... 6
Marks and Symbols.......................6
Notes on Screenshots and Illustrations.........7
Operating System References................7
Trademarks...............................7
Copyright................................8
Important Instructions
Safety Instructions.........................10
Safety Instructions for Ink................. 10
Printer Advisories and Warnings.............. 10
Advisories and Warnings for Setting Up the
Printer................................10
Advisories and Warnings for Using the Printer. . 11
Advisories and Warnings for Transporting or
Storing the Printer.......................12
Part Names and Functions
Part Names and Functions...................14
Guide to the Control Panel
Buttons and Functions......................17
Checking Lights and Printer Status.............17
Loading Paper
Paper Handling Precautions..................21
List of Paper Type......................... 21
Loading Paper in the Rear Paper Feeder.........22
Loading Envelopes in the Rear Paper Feeder. . . . . . 24
Loading Various Paper......................25
Loading Pre-punched Paper................25
Loading Long Papers.....................26
Placing Originals
Placing Originals on the Scanner Glass. . . . . . . . . . 28
Printing
Printing Documents........................31
Printing from a Computer - Windows.........31
Printing from a Computer - Mac OS..........48
Printing on Envelopes...................... 53
Printing on Envelopes from a Computer
(Windows)............................ 53
Printing on Envelopes from a Computer
(Mac OS)..............................53
Printing Web Pages........................ 54
Printing Web Pages from a Computer.........54
Copying
Copying Basics........................... 56
Making Multiple Copies.....................56
Scanning
Basic Information on Scanning................58
What is a "Scan"?........................58
Scanning Uses..........................58
Available Scanning Methods................58
Recommended File Formats to Suit Your
Purpose...............................59
Recommended Resolutions to Suit Your
Purpose...............................59
Scanning Originals to a Computer............. 60
Scanning from the Control Panel............60
Scanning from a Computer.................61
Advanced Scanning........................61
Scanning Multiple Photos at the Same Time. . . . 61
Maintaining the Printer
Checking the Ink Levels.....................64
Improving Print, Copy, and Scan Quality.........64
Checking and Cleaning the Print Head........64
Running Power Cleaning..................66
Preventing nozzle clogging.................67
Aligning the Print Head...................67
Cleaning the Paper Path for Ink Smears........68
Cleaning the Scanner Glass.................68
Cleaning the Printer........................69
Cleaning Spilled ink........................70
Checking the Total Number of Pages Fed
rough the Printer........................70
Saving Power.............................70
Saving Power - Windows..................70
2
Saving Power - Mac OS................... 71
Installing or Uninstalling Applications Separately. . 71
Installing the Applications Separately.........71
Adding the Printer (for Mac OS Only).........74
Uninstalling Applications..................74
Updating Applications and Firmware.........76
Transporting and Storing the Printer............76
Solving Problems
e Printer Does Not Work as Expected.........82
e Printer Does Not Turn On or O.........82
Power Turns O Automatically..............82
Paper Does Not Feed Properly. . . . . . . . . . . . . . 83
Cannot Print...........................85
Cannot Start Scanning....................90
Cannot Operate the Printer as Expected. . . . . . . 92
Checking Lights and Printer Status.............94
Paper Gets Jammed........................96
Removing Jammed Paper..................96
Preventing Paper Jams....................99
It is Time to Rell the Ink....................99
Ink Bottle Handling Precautions.............99
Relling the Ink Tanks...................100
Printing, Copying, and Scanning Quality is Poor. . 104
Print Quality is Poor.....................104
Copy Quality is Poor.................... 112
Scanned Image Problems.................117
Cannot Solve Problem.....................119
Cannot Solve Printing or Copying Problems. . . 119
Product Information
Paper Information........................122
Available Paper and Capacities.............122
Unavailable Paper Types..................124
Consumable Products Information............125
Ink Bottle Codes....................... 125
Soware Information......................125
Soware for Printing.................... 126
Soware for Scanning....................129
Soware for Package Creation..............129
Soware for Updating................... 130
Product Specications..................... 130
Printer Specications....................130
Scanner Specications................... 131
Interface Specications...................132
Dimensions...........................132
Electrical Specications.................. 132
Environmental Specications..............133
System Requirements....................134
Regulatory Information....................134
Standards and Approvals................. 134
Restrictions on Copying..................134
Where to Get Help
Technical Support Web Site..................137
Contacting Epson Support..................137
Before Contacting Epson................. 137
Help for Users in Europe..................137
Help for Users in Taiwan..................137
Help for Users in Singapore............... 138
Help for Users in ailand................ 138
Help for Users in Vietnam................ 139
Help for Users in Indonesia................139
Help for Users in Malaysia................ 142
Help for Users in India...................143
Help for Users in the Philippines............143
3
Guide to This Manual
Introduction to the Manuals...........................................5
Searching for Information.............................................5
Printing Only the Pages You Need.......................................6
About is Manual..................................................6
Trademarks....................................................... 7
Copyright.........................................................8
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
Guide to This Manual
>
Searching for Information
5
❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
6
Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on
themodel, the method of operation is the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later.
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
Guide to This Manual
>
Trademarks
7
❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, and ColorSync are trademarks of Apple Inc., registered in the U.S. and other
countries.
❏Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe in the United States
and/or other countries.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
8
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
Safety Instructions for Ink
❏Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink
bottle caps.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not shake an ink bottle too vigorously or subject it to strong impacts as this can cause ink to leak.
❏Keep ink bottles out of the reach of children. Do not allow children to drink from the ink bottles.
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Setting Up the Printer
10
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable and ink tubes inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
❏Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink
tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink
level aer lling the tank.
❏Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
11
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Transporting or Stori
…
12
Part Names and Functions
ARear paper feeder Loads paper.
BPaper support Supports loaded paper.
CEdge guide Feeds the paper straight into the printer. Slide to the edges of the paper.
DFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
EOutput tray Holds the ejected paper.
FStopper Position the stopper to prevent print outs from falling from the output tray.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CControl panel Allows you to operate the printer and indicates the printer's status.
Part Names and Functions
>
Part Names and Functions
14
AScanner unit Scans placed originals. Open to remove jammed paper. This unit should
usually be kept closed.
BInk tank cap Open to rell the ink tank.
CInk tank cover
DInk tank unit Contains the ink tanks.
EInk reservoir tank (Ink tank) Supplies ink to the print head.
FFront cover Open when removing jammed paper inside the printer.
GScanner unit support Supports the scanner unit when opening it.
HPrint head Ink is ejected from the print head nozzles underneath.
AAC inlet Connects the power cord.
BUSB port Connects a USB cable to connect with a computer.
Part Names and Functions
>
Part Names and Functions
15
Buttons and Functions
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BStarts monochrome copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press
this button within one second intervals.
CStarts color copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this
button within one second intervals.
DStops the current operation.
Hold this button down for ve seconds until the
P
button ashes to run print head cleaning.
Functions of Button Combinations
Additional functions are available with dierent combinations of buttons.
+ Check Scanned Images
Press the and buttons simultaneously to run software on a USB-connected computer
and check scanned images.
+ or Copy in Draft Mode
Press the
y
and the or buttons simultaneously to copy in draft mode.
For users in Western Europe, draft mode is not available.
+ Print Nozzle Check Pattern
Turn the printer on while holding down the
y
button to print the nozzle check pattern.
Checking Lights and Printer Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
: On
: Flashing
Guide to the Control Panel
>
Checking Lights and Printer Status
17
Light Situation Solutions
Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.
No paper is loaded or more than one sheet
has been fed at a time. Load paper and press the or button.
A paper jam has occurred. Remove the paper and press the or button.
If the paper jam error continues after removing the
paper and turning the power o and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feeder, and then press the or
button to remove the paper inside. Load paper in the
portrait direction.
If the error cannot be cleared, contact Epson support.
When the power is on or ashing
❏The printer was not turned o correctly.*
❏Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
❏After clearing the error by pressing the or
button, we recommend performing a nozzle
check. Cancel any pending print jobs.
❏To turn o the printer, make sure you press the
P
button.
When the power is o
The printer has started in recovery mode
because the rmware update failed.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable.
2. Visit your local Epson website for further
instructions.
Guide to the Control Panel
>
Checking Lights and Printer Status
18
Light Situation Solutions
When the
H
light and the
b
light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
When the
H
light and the
b
light ash
alternately
A borderless printing ink pad is nearing or at
the end of its service life.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*2
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Borderless printing is not available, but printing with
a border is available.
A printer error has occurred. Remove any paper inside the printer. Turn the power
o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
*2 In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how oen this is required will vary according to the number of pages you print using the
borderless print option. e need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. e printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this
replacement.
Related Information
&“Removing Jammed Paper” on page 96
&“Contacting Epson Support” on page 137
Guide to the Control Panel
>
Checking Lights and Printer Status
19
Loading Paper
Paper Handling Precautions.......................................... 21
List of Paper Type..................................................21
Loading Paper in the Rear Paper Feeder..................................22
Loading Envelopes in the Rear Paper Feeder...............................24
Loading Various Paper.............................................. 25
Paper Handling Precautions
❏Read the instruction sheets supplied with the paper.
❏To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
❏Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Epson Bright White Ink Jet Paper Plain paper
Loading Paper
>
List of Paper Type
21
Media Name Media Type
Epson Ultra Glossy Photo Paper
Epson Value Glossy Photo Paper
Epson Ultra Glossy
Epson Premium Glossy Photo Paper Epson Premium Glossy
Epson Premium Semigloss Photo Paper Epson Premium Semigloss
Epson Photo Paper Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight
Epson Double-Sided Matte Paper
Epson Matte
Epson Photo Quality Ink Jet Paper
Epson Double-sided Photo Quality Ink Jet Paper
Epson Photo Quality Ink Jet
Loading Paper in the Rear Paper Feeder
1. Open the feeder guard and pull out the paper support.
2. Slide the edge guides.
Loading Paper
>
Loading Paper in the Rear Paper Feeder
22
3. Load paper at the center of the paper support with the printable side facing up.
c
Important:
❏Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line just under the
d
symbol inside the edge guide.
❏Load paper short edge rst. However, when you have set the long edge as the width of the user dened size,
load paper long edge rst.
4. Slide the edge guides to the edges of the paper.
Close the feeder guard aer sliding the edge guides.
c
Important:
Do not place objects on the feeder guard. Doing so may prevent paper from feeding.
5. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Loading Paper
>
Loading Paper in the Rear Paper Feeder
23
Loading Envelopes in the Rear Paper Feeder
1. Open the feeder guard and pull out the paper support.
2. Slide the edge guides.
3. Load envelopes short edge rst at the center of the paper support with the ap facing down.
c
Important:
Do not load more than the maximum number of sheets specied for the envelopes.
Loading Paper
>
Loading Envelopes in the Rear Paper Feeder
24
4. Slide the edge guides to the edges of the envelopes.
Close the feeder guard aer sliding the edge guides.
c
Important:
Do not place objects on the feeder guard. Doing so may prevent paper from feeding.
5. Slide out the output tray.
Loading Various Paper
Loading Pre-punched Paper
Load paper at the center arrow mark of the paper support with the printable side facing up.
Load a single sheet of dened size plain paper with binding holes at the le or right. Adjust the print position of
your le to avoid printing over the holes.
Loading Paper
>
Loading Various Paper
>
Loading Pre-punched Paper
25
Placing Originals on the Scanner Glass
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
3. Place the original face-down and slide it to the corner mark.
Note:
A range of 1.5 mm from the corner of the scanner glass is not scanned.
4. Close the cover gently.
c
Important:
❏When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner
glass.
❏Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
Placing Originals
>
Placing Originals on the Scanner Glass
28
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 22
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
31
6. Change the settings as necessary.
You can see the online help for explanations of the setting items. Right-clicking an item displays Help.
7. Click OK to close the printer driver window.
8. Click Print.
Related Information
&“Available Paper and Capacities” on page 122
&“List of Paper Type” on page 21
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
5. Click Print.
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing
>
Printing Documents
>
Printing from a Computer - Windows
32
Printing on 2-Sides
e printer driver will automatically print odd pages and even pages separately. When the odd pages have been
printed, turn over the paper according to the instructions and print the even pages.
Note:
❏is feature is not available for borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 124
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
1. On the printer driver's Main tab, select the method of 2-Sided Printing.
2. Click Settings, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
When the rst side has nished printing, a pop-up window is displayed on the computer. Follow the on-screen
instructions.
Related Information
&“Available Paper and Capacities” on page 122
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing
>
Printing Documents
>
Printing from a Computer - Windows
33
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 124
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
1. On the printer driver's Main tab, select the type of long-edge binding you want to use from 2-Sided Printing.
2. Click Settings, select Booklet, and then select Center Binding or Side Binding.
❏Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
❏Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
3. Click OK.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Related Information
&“Available Paper and Capacities” on page 122
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing
>
Printing Documents
>
Printing from a Computer - Windows
34
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Note:
is feature is not available with borderless printing.
1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
2. Click Layout Order, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
35
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, make the following settings.
❏Document Size: Select the size of the paper you set in the application setting.
❏Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
36
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting.
2. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing
>
Printing Documents
>
Printing from a Computer - Windows
37
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
38
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
Printing
>
Printing Documents
>
Printing from a Computer - Windows
39
10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
43
2. Settings, and then select the items you want to print.
Note:
❏To specify the rst page number, select Page Number from the position you want to print in the header or footer, and
then select the number in Starting number.
❏If you want to print text in the header or footer, select the position you want to print, and then select Text. Enter the
text you want to print in the text input eld.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing a Watermark
You can print a watermark such as "Condential" or an anti-copy pattern on your printouts. If you print with an
anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
Anti-Copy Pattern is available under the following conditions:
❏Paper Type: Plain paper
❏Borderless: Not selected
❏Quality: Standard
❏2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
❏Color Correction: Automatic
Note:
You can also add your own watermark or anti-copy pattern.
1. On the printer driver's More Options tab, click Watermark Features, and then select Anti-Copy Pattern or
Watermark.
2. Click Settings to change details such as the size, density, or position of the pattern or the mark.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
Printing
>
Printing Documents
>
Printing from a Computer - Windows
44
&“Printing Using Easy Settings” on page 31
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite.
2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
45
Color Universal Print is only available when the following settings are selected.
❏Paper Type: Plain paper
❏Quality: Standard or a higher quality
❏Print Color:Color
❏Applications: Microso® Oce 2007 or later
❏Text Size: 96 pts or smaller
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select an option from the Color Universal Print setting.
3. Enhancement Options to make further settings.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
5. Click Print.
Note:
❏Certain characters may be altered by patterns, such as "+" appearing as "±".
❏Application-specic patterns and underlines may alter content printed using these settings.
❏Print quality may decrease in photos and other images when using Color Universal Print settings.
❏Printing is slower when using Color Universal Print settings.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
46
1. On the printer driver's More Options tab, select the method of color correction from the Color Correction
setting.
❏Automatic: is setting automatically adjusts the tone to match the paper type and print quality settings.
❏Custom: Click Advanced, you can make your own settings.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select Emphasize in Lines.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing
>
Printing Documents
>
Printing from a Computer - Windows
47
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏Paper Type: Plain paper
❏Quality: Standard
1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
3. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 31
Printing from a Computer - Mac OS
Printing Using Easy Settings
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
2. Open the le you want to print.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
48
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
5. Select Print Settings from the pop-up menu.
6. Change the settings as necessary.
7. Click Print.
Related Information
&“Available Paper and Capacities” on page 122
&“List of Paper Type” on page 21
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
49
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
2. Click Presets to save the current settings as a preset.
3. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
4. Click Print.
e next time you want to print using the same settings, select the registered preset name from the Presets.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 48
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
50
1. Select Layout from the pop-up menu.
2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
3. Set the other items as necessary.
4. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 48
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1. Select the size of the paper you set in the application as the Paper Size setting.
2. Select Paper Handling from the pop-up menu.
3. Select Scale to t paper size.
4. Select the paper size you loaded in the printer as the Destination Paper Size setting.
5. Set the other items as necessary.
6. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 48
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
51
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. Select Print from the File menu or another command to access the print dialog.
2. Select Page Setup from the File menu of the application.
3. Select Printer, Paper Size, enter percentage in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 48
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Printing
>
Printing Documents
>
Printing from a Computer - Mac OS
52
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
2. Select Color Options from the pop-up menu, and then select one of the available options.
3. Click the arrow next to Advanced Settings and make the appropriate settings.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feeder” on page 22
&“Printing Using Easy Settings” on page 48
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 24
2. Open the le you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1. Load envelopes in the printer.
“Loading Envelopes in the Rear Paper Feeder” on page 24
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
Printing
>
Printing on Envelopes
>
Printing on Envelopes from a Computer (Mac OS)
53
4. Select the size as the Paper Size setting.
5. Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8. Click Print.
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop the specied area, and then edit and print them. See the
application’s help for details.
Printing
>
Printing Web Pages
>
Printing Web Pages from a Computer
54
Copying Basics
You can copy on A4-size paper at the same magnication. Margins with a width of 3 mm appear around the edges
of the paper regardless of whether or not the original has margins around the edges of the paper. When copying
originals smaller than A4-size, margins will be wider than 3 mm depending on the position where you place the
original.
1. Load paper in the printer.
“Loading Paper in the Rear Paper Feeder” on page 22
2. Place the originals.
“Placing Originals on the Scanner Glass” on page 28
3. Press the or button.
Note:
❏e color, size, and border of the copied image are slightly dierent from the original.
Making Multiple Copies
You can make multiple copies at a time. You can specify up to 20 copies. Margins with a width of 3 mm appear
around the edges of the paper.
1. Load the same number of sheets of A4-size paper as the number of copies you want to copy.
“Loading Paper in the Rear Paper Feeder” on page 22
2. Place the originals.
“Placing Originals on the Scanner Glass” on page 28
3. Press the or button the same number of times as the number of copies you want to make. For
example, if you want to make 10 copies in color, press the button 10 times.
Note:
Press the button within one second to change the number of copies. If the button is pressed aer one second, the number
of copies is set and copying starts.
Related Information
&“Copying Basics” on page 56
Copying
>
Making Multiple Copies
56
Basic Information on Scanning
What is a "Scan"?
A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings,
photos, handwritten illustrations, and so on) into digital image data.
You can save scanned data as a digital image such as a JPEG or PDF.
You can then print the image, send it by email, and so on.
Scanning Uses
You can use scanning in a variety of ways to make your life more convenient.
❏By scanning a paper document and turning it into digital data, you can read it on a computer or a smart device.
❏By scanning tickets or yers into digital data, you can dispose of the originals and reduce clutter.
❏By scanning important documents, you can back them up to cloud services or another storage medium, just in
case they get lost.
❏You can send the scanned photos or documents to friends by email.
❏By scanning hand-drawn illustrations and so on, you can share them on social media at a much higher quality
than by just taking a photo on your smart device.
❏By scanning your favorite pages from newspapers or magazines, you can save them and dispose of the originals.
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning
>
Basic Information on Scanning
>
Available Scanning Methods
58
You can scan easily from the control panel.
Use the scanning application Epson ScanSmart to scan from the computer. You can edit images aer scanning.
Recommended File Formats to Suit Your Purpose
Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.
See the following descriptions to choose the best format for what you want to do.
File Format Description
JPEG (.jpg) A le format that allows you to compress the data to be saved. If the compression ratio
is high, the image quality declines, and you cannot convert the image back to the
original quality.
This is the standard image format for digital cameras. This format is suitable for images
that have many colors.
PDF (.pdf) A general le format that can be used across dierent operating systems and provides
the same level of screen display and print result.
You can view PDF les using dedicated PDF reading software or in Web browsers.
Recommended Resolutions to Suit Your Purpose
Resolution indicates the number of pixels (smallest area of an image) for each inch (25.4 mm), and is measured in
dpi (dots per inch). e advantage of increasing the resolution is that the details in the image become ne.
However, it can also have the following disadvantages.
❏e le size becomes large
(When you double the resolution, the le size becomes about four times larger.)
❏Scanning, saving, and reading the image takes a long time
❏e image becomes too large to t the display or print on the paper
Scanning
>
Basic Information on Scanning
>
Recommended Resolutions to Suit Your Purpose
59
See the table and set the appropriate resolution for the purpose of your scanned image.
Purpose Resolution (Reference)
Displaying on a computer
Sending by email
Up to 200 dpi
Printing using a printer 200 to 300 dpi
Scanning Originals to a Computer
ere are two methods of scanning originals to a computer; scanning using the printer’s control panel, and
scanning from the computer.
Scanning from the Control Panel
You can save the scanned image to a computer which is connected to the printer with a USB cable.
Note:
To use this feature, make sure the following applications are installed on your computer.
❏Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later)
❏Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS
X v10.7.x/Mac OS X v10.6.8)
❏Epson Scan 2 (application required to use the scanner feature)
See the following to check for installed applications.
Windows 10: Click the start button, and then check the Epson Soware folder > Epson ScanSmart, and the EPSON folder
> Epson Scan 2.
Windows 8.1/Windows 8: Enter the application name in the search charm, and then check the displayed icon.
Windows 7: Click the start button, and then select All Programs. Next, check the Epson Soware folder > Epson
ScanSmart, and the EPSON folder > Epson Scan 2.
Windows Vista/Windows XP: Click the start button, and then select All Programs or Programs. Next, check the Epson
Soware folder > Epson Event Manager, and the EPSON folder > Epson Scan 2.
Mac OS: Select Go > Applications > Epson Soware.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 28
2. Press the button and the button simultaneously to start scanning.
When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
❏See the Epson ScanSmart help for detailed operation information for the soware. Click Help on the Epson
ScanSmart screen to open the help.
❏You can not only start scanning from the printer but also from your computer by using Epson ScanSmart.
Scanning
>
Scanning Originals to a Computer
>
Scanning from the Control Panel
60
Scanning from a Computer
You can scan from a computer by using Epson ScanSmart.
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
1. Place the originals.
“Placing Originals on the Scanner Glass” on page 28
2. Start Epson ScanSmart.
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
❏Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Note:
Click Help to view detailed operation information.
Advanced Scanning
Scanning Multiple Photos at the Same Time
Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually.
1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges
of the scanner glass, and place them at least 20 mm (0.8 in.) away from each other.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
61
Note:
e photos should be larger than 15×15 mm (0.6×0.6 in.).
2. Start Epson ScanSmart.
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
❏Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
3. When the Epson ScanSmart screen is displayed, follow the on-screen instructions to scan.
Scanned photos are saved as individual images.
Scanning
>
Advanced Scanning
>
Scanning Multiple Photos at the Same Time
62
Maintaining the Printer
Checking the Ink Levels............................................. 64
Improving Print, Copy, and Scan Quality.................................64
Cleaning the Printer................................................69
Cleaning Spilled ink................................................70
Checking the Total Number of Pages Fed rough the Printer..................70
Saving Power..................................................... 70
Installing or Uninstalling Applications Separately...........................71
Transporting and Storing the Printer....................................76
Checking the Ink Levels
To conrm the actual ink remaining, visually check the ink levels in all of the printer's tanks.
c
Important:
Prolonged use of the printer when the ink level is below the lower line could damage the printer.
Related Information
&“Relling the Ink Tanks” on page 100
Improving Print, Copy, and Scan Quality
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
c
Important:
❏Do not open the front cover or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏Head cleaning consumes ink and should not be performed more than necessary.
❏When ink is low, you may not be able to clean the print head.
❏If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, run Power
Cleaning.
❏To prevent the print head from drying out, do not unplug the printer while the power is on.
You can check and clean the print head by using the printer's control panel.
1. Load A4-size plain paper in the printer.
2. Press the
P
button to turn o the printer.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Checking and Cleaning the Print Head
64
3. Turn the printer on while holding the
y
button down, and then release the buttons when the power light
ashes.
e nozzle check pattern is printed.
Note:
It may take some time to start printing the nozzle check pattern.
4. Check the printed pattern to see if the print head nozzles are clogged.
❏A:
All lines are printed. No further steps are needed.
❏B or close to B
Some nozzles are clogged. Hold the
y
button down for ve seconds until the power light starts ashing.
Print head cleaning starts.
Note:
It may take some time to start print head cleaning.
❏C or close to C
If most lines are missing or not printed, this indicates most nozzles are clogged. Run Power Cleaning. For
details, see "Related information" below.
5. When the power light stops ashing, print a nozzle check pattern again. Repeat cleaning and printing the
pattern until all lines are printed completely.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Checking and Cleaning the Print Head
65
c
Important:
If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12 hours
without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We recommend
turning o the printer by using the
P
button. If print quality has still not improved, run Power Cleaning.
Note:
You can also check and clean the print head from the printer driver. See the related information link below for details.
Related Information
&“Making Operation Settings for the Windows Printer Driver” on page 127
&“Guide to Mac OS Printer Driver” on page 128
&“Running Power Cleaning” on page 66
Running Power Cleaning
e Power Cleaning utility allows you to replace all of the ink inside the ink tubes. In the following situations, you
may need to use this feature to improve the print quality.
❏You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows.
❏You performed the nozzle check and head cleaning several times and then waited for at least 12 hours without
printing, but print quality still did not improve.
Before running this feature, read the following instructions.
c
Important:
Make sure that there is enough ink in the ink tanks.
Visually check all ink tanks are at least a third full. Low ink levels during Power Cleaning could damage the
product.
c
Important:
An interval of 12 hours is required between each Power Cleaning.
Normally, a single Power Cleaning should resolve the print quality issue within 12 hours. erefore, to avoid
unnecessary ink usage, you must wait 12 hours before you try it again.
c
Important:
is feature eects the service life of the ink pads. e ink pads reach their capacity earlier by running this feature. If
the ink pads have reached the end of their service life, contact Epson Support to request replacement.
Note:
When the ink levels are insucient for Power Cleaning, you cannot run this feature. Even in this case, the levels for printing
may remain.
Related Information
&“Checking and Cleaning the Print Head” on page 64
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Running Power Cleaning
66
Running Power Cleaning (Windows)
1. Access the printer driver window.
2. Click Power Cleaning on the Maintenance tab.
3. Follow the on-screen instructions.
Running Power Cleaning (Mac OS)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax) and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click Power Cleaning.
4. Follow the on-screen instructions.
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
Aligning the Print Head - Windows
1. Load A4-size plain paper in the printer.
2. Access the printer driver window.
3. Click Print Head Alignment on the Maintenance tab.
4. Follow the on-screen instructions.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Aligning the Print Head
67
Aligning the Print Head - Mac OS
1. Load A4-size plain paper in the printer.
2. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
4. Click Print Head Alignment.
5. Follow the on-screen instructions.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Make sure there is no dust or stains on the scanner glass and the document cover.
2. Load A4-size plain paper in the printer.
3. Start copying without placing the original.
Note:
Repeat this procedure until the paper is not smeared with ink.
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
Maintaining the Printer
>
Improving Print, Copy, and Scan Quality
>
Cleaning the Scanner Glass
68
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the surface of the scanner glass.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the Printer
If the components and the case are dirty or dusty, turn o the printer and clean them using a so, clean cloth that
has been dampened with water. If you cannot remove the dirt, try adding a small amount of mild detergent to the
damp cloth.
c
Important:
❏Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏Never use alcohol or paint thinner to cleanthe components and the case. ese chemicals can damage them.
Maintaining the Printer
>
Cleaning the Printer
69
Cleaning Spilled ink
If ink has been spilled, clean it up in the following ways.
❏If ink adheres to the area around the tank, wipe it o using a napless, clean cloth or cotton swab.
❏If ink spills on the desk or oor, wipe it o immediately. When ink is dried, it will be dicult to remove the
smear. To prevent the smear from spreading, blot the ink with a dry cloth, and then wipe it with a moist cloth.
❏If ink gets on your hands, wash them with water and soap.
Checking the Total Number of Pages Fed Through the
Printer
You can check the total number of pages fed through the printer. e information is printed together with the
nozzle check pattern.
1. Load A4-size plain paper in the printer.
2. Press the
P
button to turn o the printer.
3. Turn the printer on while holding the
y
button down, and then release the buttons when the power light
ashes.
Note:
You can also check the total number of pages fed from the printer driver. See the related information link below for details.
Related Information
&“Making Operation Settings for the Windows Printer Driver” on page 127
&“Guide to Mac OS Printer Driver” on page 128
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected for 30 minutes.
Saving Power - Windows
1. Access the printer driver window.
2. Click Printer and Option Information on the Maintenance tab.
Maintaining the Printer
>
Saving Power
>
Saving Power - Windows
70
3. Do one of the following.
Note:
Your product may have the Power O Timer feature or Power O If Disconnected and Power O If Disconnected
features depending on the location of purchase.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and click
Send.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If
Disconnected setting, and then click Send.
4. Click OK.
Saving Power - Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click Printer Settings.
4. Do one of the following.
Note:
Your product may have the Power O Timer feature or Power O If Inactive and Power O If Disconnected features
depending on the location of purchase.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and click
Apply.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If
Disconnected setting, and then click Apply.
Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
When reinstalling an application, you need to uninstall it rst.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
71
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
c
Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Note:
❏You can download the latest applications from the Epson website.
http://www.epson.com
❏If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest
applications from the Epson website.
Related Information
&“Uninstalling Applications” on page 74
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
72
❏Windows Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/
Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Related Information
&“Installing the Applications Separately” on page 71
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
73
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing the Applications Separately” on page 71
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select Add Other Printer or Scanner.
3. Select your printer, and then select your printer from the Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
74
3. Open Control Panel:
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
3. To uninstall the printer driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
75
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
Maintaining the Printer
>
Transporting and Storing the Printer
76
5. Make sure there are no originals on the printer.
6. Make sure to install the cap onto the ink tank securely.
7. Close the ink tank cover securely.
8. Prepare to pack the printer as shown below.
9. Place the printer in the plastic bag and fold it closed.
Maintaining the Printer
>
Transporting and Storing the Printer
77
c
Important:
❏When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the
printer, placing it vertically, or turning it upside down; otherwise ink may leak.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Do not put opened ink bottles in the box with printer.
If print quality has declined the next time you print, clean and align the print head.
Maintaining the Printer
>
Transporting and Storing the Printer
79
Solving Problems
e Printer Does Not Work as Expected..................................82
Checking Lights and Printer Status..................................... 94
Paper Gets Jammed.................................................96
It is Time to Rell the Ink............................................ 99
Printing, Copying, and Scanning Quality is Poor...........................104
Cannot Solve Problem..............................................119
The Printer Does Not Work as Expected
The Printer Does Not Turn On or O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Timer feature or Power O If Inactive and Power O If Disconnected feature is
enabled.
Solutions
❏Windows
Click Printer and Option Information on the printer driver's Maintenance tab.
❏Disable the Power O If Inactive and Power O If Disconnected settings.
❏Disable the Power O Timer setting.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Printer Settings.
❏Disable the Power O If Inactive and Power O If Disconnected settings.
❏Disable the Power O Timer setting.
Solving Problems
>
The Printer Does Not Work as Expected
>
The Printer Does Not Turn On or O
82
Note:
Your product may have the Power O Timer feature or Power O If Inactive and Power O If Disconnected
features depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 133
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 122
&“Unavailable Paper Types” on page 124
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 21
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 122
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 133
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
83
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 122
&“Unavailable Paper Types” on page 124
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 21
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 22
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 122
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 133
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 122
&“Unavailable Paper Types” on page 124
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
84
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 21
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not
load above the line indicated by the triangle symbol on the edge guide.
&“Available Paper and Capacities” on page 122
Multiple sheets of paper are loaded.
Solutions
Load one sheet of paper at a time.
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Paper Out Error Occurs
Paper is not loaded in the center of the rear paper feeder.
Solutions
When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the
center of the rear paper feeder.
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
85
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 72
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 86
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 87
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
86
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 72
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 73
&“Installing or Uninstalling Applications Separately” on page 71
&“Updating Applications and Firmware” on page 76
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
87
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
88
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 89
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 89
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 72
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
89
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 73
&“Installing or Uninstalling Applications Separately” on page 71
&“Updating Applications and Firmware” on page 76
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
e printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
The Print Settings Menu is Not Displayed.
e following causes can be considered.
The Epson Printer Driver has Not been Installed Correctly
Solutions
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra
(10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9),
OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the
following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
remove the printer, and then add the printer again. See the following to add a printer.
“Adding the Printer (for Mac OS Only)” on page 74
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
90
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 72
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 86
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Start Scanning
91
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 89
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
92
The print quality is set to high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
❏Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
Scanning Speed Is Slow
Scanning at a high resolution.
Solutions
Try scanning at a lower resolution.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Operate the Printer as Expected
93
Operation Sounds Are Loud
Quiet Mode is disabled.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏Windows printer driver
Enable Quiet Mode on the Main tab.
❏Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Quiet Mode setting.
Checking Lights and Printer Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
: On
: Flashing
Light Situation Solutions
Initial ink charging may not be complete. See the Start Here poster to complete initial ink
charging.
No paper is loaded or more than one sheet
has been fed at a time. Load paper and press the or button.
A paper jam has occurred. Remove the paper and press the or button.
If the paper jam error continues after removing the
paper and turning the power o and on again, paper
may remain inside the printer. Load A4 size paper in
the rear paper feeder, and then press the or
button to remove the paper inside. Load paper in the
portrait direction.
If the error cannot be cleared, contact Epson support.
Solving Problems
>
Checking Lights and Printer Status
94
Light Situation Solutions
When the power is on or ashing
❏The printer was not turned o correctly.*
❏Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
❏After clearing the error by pressing the or
button, we recommend performing a nozzle
check. Cancel any pending print jobs.
❏To turn o the printer, make sure you press the
P
button.
When the power is o
The printer has started in recovery mode
because the rmware update failed.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable.
2. Visit your local Epson website for further
instructions.
When the
H
light and the
b
light ash
simultaneously
An ink pad is nearing or at the end of its
service life.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
When the
H
light and the
b
light ash
alternately
A borderless printing ink pad is nearing or at
the end of its service life.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*2
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Borderless printing is not available, but printing with
a border is available.
A printer error has occurred. Remove any paper inside the printer. Turn the power
o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
Solving Problems
>
Checking Lights and Printer Status
95
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
*2 In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how oen this is required will vary according to the number of pages you print using the
borderless print option. e need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. e printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this
replacement.
Related Information
&“Removing Jammed Paper” on page 96
&“Contacting Epson Support” on page 137
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.
c
Important:
❏Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
❏When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down;
otherwise ink may leak.
Removing Jammed Paper
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1. Remove the jammed paper.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
96
c
Important:
Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.
5. Close the scanner unit.
For safety, the scanner unit is closed in two steps.
Note:
e scanner unit must be closed completely before it can be opened again.
Solving Problems
>
Paper Gets Jammed
>
Removing Jammed Paper
98
6. Close the front cover.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 133
❏Use the paper supported by this printer.
“Available Paper and Capacities” on page 122
❏Follow paper handling precautions.
“Paper Handling Precautions” on page 21
❏Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper in the Rear Paper Feeder” on page 22
❏Do not load more than the maximum number of sheets specied for paper.
❏Load one sheet of paper at a time if you have loaded several sheets of paper.
It is Time to Rell the Ink
Ink Bottle Handling Precautions
Read the following instructions before relling ink.
Storing precautions for ink
❏Keep the ink bottles out of direct sunlight.
❏Do not store the ink bottles in high or freezing temperatures.
❏Epson recommends using the ink bottle before the date printed on the package.
❏When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink
bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the
bottle, for example, putting the bottle in a bag.
❏Aer bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least
three hours before using it.
Solving Problems
>
It is Time to Rell the Ink
>
Ink Bottle Handling Precautions
99
❏Do not open the ink bottle package until you are ready to ll the ink tank. e ink bottle is vacuum packed to
maintain its reliability. If you leave an ink bottle unpacked for a long time before using it, normal printing may
not be possible.
❏Once you open an ink bottle, we recommend using it as soon as possible.
Handling precautions for relling ink
❏For optimum print results do not maintain low ink levels for extended periods of time.
❏Use ink bottles with the correct part code for this printer.
❏e ink for this printer must be handled carefully. Ink may splatter when the ink tanks are being lled or relled
with ink. If ink gets on your clothes or belongings, it may not come o.
❏Do not shake too vigorously or squeeze the ink bottles.
❏If the ink tank is not lled up to the lower line, rell the ink soon. Prolonged use of the printer when the ink
level is below the lower line could damage the printer.
Ink consumption
❏To maintain optimum print head performance, some ink is consumed from all ink tanks during maintenance
operations such as print head cleaning. Ink may also be consumed when you turn the printer on.
❏When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏e ink in the ink bottles supplied with your printer is partly used during initial setup. In order to produce high
quality printouts, the print head in your printer will be fully charged with ink. is one-o process consumes a
quantity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles.
❏Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Relling the Ink Tanks
1. Open the ink tank cover.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
100
2. Open the ink tank cap.
c
Important:
Make sure that the color of the ink tank matches the ink color that you want to rell.
3. While holding the ink bottle upright, turn the cap slowly to remove it.
c
Important:
❏Epson recommends the use of genuine Epson ink bottles.
❏Be careful not to spill any ink.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
101
4. Check the upper line (a) in the ink tank.
5. Align the top of the ink bottle with the lling port, and then insert it straight into the port to ll ink until it
stops automatically at the upper line.
When you insert the ink bottle into the lling port for the correct color, ink starts pouring and the ow stops
automatically when the ink reaches the upper line.
If the ink does not start owing into the tank, remove the ink bottle and reinsert it. However, do not remove
and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak.
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
102
6. When you have nished relling the ink, remove the ink bottle, and then close the ink tank cap securely.
c
Important:
Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak.
Note:
If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.
7. Close the ink tank cover rmly.
Related Information
&“Ink Bottle Codes” on page 125
&“Ink Bottle Handling Precautions” on page 99
&“Cleaning Spilled ink” on page 70
Solving Problems
>
It is Time to Rell the Ink
>
Relling the Ink Tanks
103
Printing, Copying, and Scanning Quality is Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 64
&“Running Power Cleaning” on page 66
Print Quality is Poor with Black Ink
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
“Checking and Cleaning the Print Head” on page 64
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
104
❏If you cannot solve the problem using head cleaning, you can print immediately with a mixture of
color inks to create composite black by changing the following settings in Windows.
Click Extended Settings on the printer driver's Maintenance tab. If you select Use a Mixture of Color
Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or
Envelope.
Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend
contacting Epson support for repairs.
Colored Banding Appears at Intervals of Approximately 2.5 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 21
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
❏Windows
Select High from Quality on the printer driver's Main tab.
❏Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head position is out of alignment.
Solutions
Align the print head.
❏Windows
Click Print Head Alignment on the printer driver's Maintenance tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
105
Blurry Prints, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Align the print head.
❏Windows
Click Print Head Alignment on the printer driver's Maintenance tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
Printout Comes Out as a Blank Sheet
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
106
The print head nozzles may be clogged.
Solutions
Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged.
&“Checking and Cleaning the Print Head” on page 64
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 84
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 22
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 68
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting. If you enable this setting, print quality may decline or
printing may slow down.
Windows
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
107
Click Extended Settings on the printer driver's Maintenance tab, and then select Short Grain Paper.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
Printed Photos are Sticky
The print was made on the wrong side of the photo paper.
Solutions
Make sure you are printing on the printable side. When printing on the wrong side of the photo paper,
you need to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 68
Images or Photos are Printed in Unexpected Colors
e following causes can be considered.
The print head nozzles may be clogged.
Solutions
Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
Color correction has been applied.
Solutions
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by
default depending on the paper type. Try change the setting.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
108
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the
Scene Correction setting from Automatic to any other option. If changing the setting does not work, use
any color correction method other than PhotoEnhance in Color Management.
&“Adjusting the Print Color” on page 46
Cannot Print Without Margins
Borderless is not set in the print settings.
Solutions
Make borderless setting in the print settings. If you select a paper type that does not support borderless
printing, you cannot select Borderless. Select a paper type that supports borderless printing.
❏Windows
Select Borderless on the printer driver's Main tab.
❏Mac OS
Select a borderless paper size from Paper Size.
&“Paper for Borderless Printing” on page 124
Edges of the Image are Cropped During Borderless Printing
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
❏Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the
settings.
❏Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
109
The Position, Size, or Margins of the Printout Are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 22
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
&“Printable Area” on page 131
Printed Characters Are Incorrect or Garbled
e following causes can be considered.
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
110
The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.
You are using the printer driver for a dierent printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.
The Printed Image Is Inverted
The image is set to invert horizontally in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
❏Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
Images or photos with a low resolution were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution although they look good enough on the display, and so print quality may decline.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Print Quality is Poor
111
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
The print head nozzles may be clogged.
Solutions
❏Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then
clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a
long time, the print head nozzles may be clogged and ink drops may not be discharged.
❏If you printed when the ink levels were too low to be seen in the ink tank windows, rell the ink tanks
to the upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes. Aer
you use the utility, perform a nozzle check to see if print quality has improved.
&“Checking and Cleaning the Print Head” on page 64
&“Running Power Cleaning” on page 66
You have made a copy in draft mode.
Solutions
If you press the
y
and the or buttons simultaneously, the printer copies in dra mode.
Simply press the the or button on their own.
Note:
For users in Western Europe, the dra mode is not available.
Colored Banding Appears at Intervals of Approximately 2.5 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 21
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
112
The print head position is out of alignment.
Solutions
Align the print head.
❏Windows
Click Print Head Alignment on the printer driver's Maintenance tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.
Blurry Copies, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Align the print head.
❏Windows
Click Print Head Alignment on the printer driver's Maintenance tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then
click Print Head Alignment.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
113
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged.
&“Checking and Cleaning the Print Head” on page 64
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 84
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 22
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 68
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
114
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The Position, Size, or Margins of the Copies are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper in the Rear Paper Feeder” on page 22
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 28
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
e following causes can be considered.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
115
The paper path is dirty.
Solutions
Load and eject paper without printing to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 68
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 68
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 28
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent angle.
An Image of the Reverse Side of the Original Appears in the Copied Image
e following causes can be considered.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Copy Quality is Poor
116
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals on the Scanner Glass” on page 28
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner
Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 68
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals on the Scanner Glass” on page 28
Oset Appears in the Background of Scanned Images
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
When scanning from the scanner glass, place black paper or a desk pad over the original.
&“Placing Originals on the Scanner Glass” on page 28
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Scanned Image Problems
117
Cannot Scan the Correct Area on the Scanner Glass
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals on the Scanner Glass” on page 28
There is dust or dirt on the scanner glass.
Solutions
Remove any trash or dirt from the scanner glass and document cover. If there is any trash or dirt around
the original, the scanning range expands to include it.
When scanning multiple originals using Epson ScanSmart, there is not enough of a gap
between the originals.
Solutions
When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 in.)
between the originals.
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Solving Problems
>
Printing, Copying, and Scanning Quality is Poor
>
Scanned Image Problems
118
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 >
Epson Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and re-install the scanner soware.
&“Installing or Uninstalling Applications Separately” on page 71
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
&“Cannot Solve Printing or Copying Problems” on page 119
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏Make sure you match the paper type loaded in the printer to the paper type settings in the printer driver.
❏Use a higher quality setting on the printer driver.
❏To check the actual ink remaining, visually check the ink levels in the printer's tanks. Rell the ink tanks if the
ink levels are below the lower lines.
❏Align the print head.
“Aligning the Print Head” on page 67
❏Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 64
❏Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
❏Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
119
❏Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 21
“Available Paper and Capacities” on page 122
“Unavailable Paper Types” on page 124
❏If you turn o the printer, wait for at least 12 hours, and if print quality has still not improved, run Power
Cleaning.
“Running Power Cleaning” on page 66
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
&“Before Contacting Epson” on page 137
&“Contacting Epson Support” on page 137
Solving Problems
>
Cannot Solve Problem
>
Cannot Solve Printing or Copying Problems
120
Product Information
Paper Information.................................................122
Consumable Products Information.....................................125
Soware Information.............................................. 125
Product Specications..............................................130
Regulatory Information.............................................134
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 124
“Paper for 2-Sided Printing” on page 124
Paper suitable for printing documents
Media Name Size Loading Capacity
(Sheets)
Epson Bright White Ink Jet Paper A4 Up to the line indicated
by the triangle symbol
on the edge guide.
Paper suitable for printing documents and photos
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Ink Jet Paper A4 80
Epson Double-sided Photo Quality Ink Jet Paper Letter, A4 80
Epson Matte Paper-Heavyweight A4 20
Epson Double-Sided Matte Paper A4 1
Paper suitable for printing photos
Media Name Size Loading Capacity
(Sheets)
Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 16:9 wide
size(102x181 mm), 10x15 cm (4x6 in.) 20
*
Epson Premium Semigloss Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Product Information
>
Paper Information
>
Available Paper and Capacities
122
Media Name Size Loading Capacity
(Sheets)
Epson Photo Paper Glossy A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.) 20
*
Epson Value Glossy Photo Paper A4, 10x15 cm (4x6 in.) 20
*
* Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
Various other paper types
Media Name Size Loading Capacity
(Sheets)
Epson Photo Quality Self Adhesive Sheets A4 1
Commercially Available Paper
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 124
“Paper for 2-Sided Printing” on page 124
Plain papers
Plain paper includes copy paper.
Size Loading Capacity (Sheets)
Letter, A4, B5, A5, A6, B6, 16K (195×270 mm) Up to the line indicated by the triangle symbol on
the edge guide.
*1
Legal, 8.5×13 in., Indian-Legal 1
User Dened
*2
(mm)
54x86 to 215.9x1200
1
*1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
*2 Only printing from computer is available.
Envelope
Size Loading Capacity (Envelopes)
Envelope #10, Envelope DL, Envelope C6 10
Product Information
>
Paper Information
>
Available Paper and Capacities
123
Paper for Borderless Printing
Genuine Epson Paper
❏Epson Ultra Glossy Photo Paper (10x15 cm (4x6 in.) )
❏Epson Premium Glossy Photo Paper (10x15 cm (4x6 in.), 16:9 wide size(102x181 mm))
❏Epson Premium Semigloss Photo Paper (10x15 cm (4x6 in.) )
❏Epson Photo Paper Glossy (10x15 cm (4x6 in.) )
❏Epson Value Glossy Photo Paper (10x15 cm (4x6 in.) )
Related Information
&“Available Paper and Capacities” on page 122
Paper for 2-Sided Printing
Genuine Epson Paper
❏Epson Bright White Ink Jet Paper
❏Epson Double-sided Photo Quality Ink Jet Paper
❏Epson Double-Sided Matte Paper
Related Information
&“Available Paper and Capacities” on page 122
Commercially Available Paper
❏Plain paper, Copy paper
Related Information
&“Available Paper and Capacities” on page 122
Unavailable Paper Types
Do not use the following papers. Using these types of paper causes paper jams and smears on the printout.
❏Papers that are wavy
❏Papers that are torn or cut
❏Papers that are folded
❏Papers that are damp
❏Papers that are too thick or too thin
❏Papers that have stickers
Product Information
>
Paper Information
>
Unavailable Paper Types
124
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏Envelopes that are curled or folded
❏Envelopes with adhesive surfaces on the aps or window envelopes
❏Envelopes that are too thin
ey may curl during printing.
Consumable Products Information
Ink Bottle Codes
Epson recommends the use of genuine Epson ink bottles.
e following are the codes for genuine Epson ink bottles.
c
Important:
❏Epson warranty does not cover damage caused by inks other than those specied, including any genuine Epson
ink not designed for this printer or any third party ink.
❏Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior.
Note:
❏Ink bottle codes may vary by location. For the correct codes in your area, contact Epson support.
❏Although the ink bottles may contain recycled materials, this does not aect printer function or performance.
❏Specications and appearance of the ink bottle are subject to change without prior notice for improvement.
For Europe
BK: Black C: Cyan M: Magenta Y: Yellow
103 103 103 103
Note:
Visit the following website for information on Epson's ink bottle yields.
http://www.epson.eu/pageyield
For Asia
BK: Black C: Cyan M: Magenta Y: Yellow
003 003 003 003
Software Information
is section introduces the soware products available for your printer from the Epson website.
Product Information
>
Software Information
125
Software for Printing
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences
❏Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Product Information
>
Software Information
>
Software for Printing
126
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Making Operation Settings for the Windows Printer Driver
You can make settings such as enabling EPSON Status Monitor 3.
1. Access the printer driver window.
2. Click Extended Settings on the Maintenance tab.
3. Make the appropriate settings, and then click OK.
See the online help for explanations of the setting items.
Related Information
&“Application for Printing from a Computer (Windows Printer Driver)” on page 126
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier.See the application's help for details.
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Product Information
>
Software Information
>
Software for Printing
127
Guide to Mac OS Printer Driver
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Accessing the Operation Settings Window of the Mac OS Printer Driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver).
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏To use this application the printer driver for this printer must be installed.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Product Information
>
Software Information
>
Software for Printing
128
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
&“Installing the Applications Separately” on page 71
Software for Scanning
Application for Scanning from a Computer (Epson ScanSmart)
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Software for Package Creation
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique soware packages and distribute them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
Product Information
>
Software Information
>
Software for Package Creation
129
Software for Updating
Application for Updating Software and Firmware (EPSON Software Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware and manuals over the
Internet. If you want to check for update information regularly, you can set the interval for checking for updates in
EPSON Soware Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Soware > EPSON Soware
Updater.
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Related Information
&“Installing the Applications Separately” on page 71
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 180
Color ink nozzles: 59 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Envelopes Envelope #10, DL, C6: 75 to 100 g/m (20 to 27 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Product Information
>
Product Specications
>
Printer Specications
130
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 41.0 mm (1.61 in.)
D 37.0 mm (1.46 in.)
Borderless printing
A 44.0 mm (1.73 in.)
B 40.0 mm (1.57 in.)
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 41.0 mm (1.61 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Product Information
>
Product Specications
>
Scanner Specications
131
Resolution 600 dpi (main scan)
1200 dpi (sub scan)
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bits per pixel external
Light Source LED
Interface Specications
For Computer USB
Dimensions
Dimensions Storage
❏Width: 375 mm (14.8 in.)
❏Depth: 347 mm (13.7 in.)
❏Height: 179 mm (7.0 in.)
Printing
❏Width: 375 mm (14.8 in.)
❏Depth: 578 mm (22.8 in.)
❏Height: 253 mm (10.0 in.)
Weight
*
Approx. 3.9 kg (8.6 lb)
* Without the ink and the power cord.
Electrical Specications
L3210 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Product Information
>
Product Specications
>
Electrical Specications
132
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 14.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.0 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 14.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.0 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
L3200 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 14.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.0 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 14.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.0 W
Sleep mode: Approx. 0.4 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Environmental Specications
Operation Use the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage Temperature: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
Product Information
>
Product Specications
>
Environmental Specications
133
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Bottles
Storage Temperature -20 to 40 °C (-4 to 104 °F)
*
Freezing Temperature -15 °C (5 °F)
Ink thaws and is usable after approximately 2 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
System Requirements
❏Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit)
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
Windows Server 2003 (SP2) or later
❏Mac OS
Mac OS X v10.6.8 or later
Note:
❏Mac OS may not support some applications and features.
❏e UNIX File System (UFS) for Mac OS is not supported.
Regulatory Information
Standards and Approvals
Standards and Approvals for European Model
e following model is CE marked and in compliance with all the applicable EU Directives. For further details,
visit the following website to access the full declaration of conformities containing reference to the Directives and
harmonized standards used to declare conformity.
http://www.epson.eu/conformity
C634J
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
Product Information
>
Regulatory Information
>
Restrictions on Copying
134
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
>
Regulatory Information
>
Restrictions on Copying
135
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Taiwan
137
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Thailand
138
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Tech nical suppor t
Epson Service Center
Province Company Name Address Phone
E-mail
JAKARTA Epson Sales and
Service Jakarta
(SUDIRMAN)
Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav.
3 Jakarta Pusat - DKI JAKARTA 10220
021-5724335
ess@epson-indonesia.co.id;
ess.support@epson-
indonesia.co.id
SERPONG Epson Sales and
Service Serpong
Ruko Melati Mas Square Blok A2 No.17
Serpong-Banten
082120090084 / 082120090085
esstag@epson-indonesia.co.id;
esstag.support@epson-
indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
139
Province Company Name Address Phone
E-mail
SEMARANG Epson Sales and
Service Semarang
Komplek Ruko Metro Plaza Block C20 Jl. MT
Haryono No. 970 Semarang -JAWA TENGAH
024 8313807 / 024 8417935
esssmg@epson-indonesia.co.id;
esssmg.support@epson-
indonesia.co.id
JAKARTA Epson Sales and
Service Jakarta
(MANGGA DUA)
Ruko Mall Mangga Dua No. 48 Jl. Arteri
Mangga Dua, Jakarta Utara - DKI JAKARTA
021 623 01104
jkt-technical1@epson-
indonesia.co.id; jkt-admin@epson-
indonesia.co.id
BANDUNG Epson Sales and
Service Bandung
Jl. Cihampelas No. 48 A Bandung Jawa
Barat 40116
022 420 7033
bdg-technical@epson-
indonesia.co.id; bdg-
admin@epson-indonesia.co.id
MAKASSAR Epson Sales and
Service Makassar
Jl. Cendrawasih NO. 3A, kunjung mae,
mariso, MAKASSAR - SULSEL 90125
0411- 8911071
mksr-technical@epson-
indonesia.co.id; mksr-
admin@epson-indonesia.co.id
MEDAN Epson Service
Center Medan
Jl. Bambu 2 Komplek Graha Niaga Nomor
A-4, Medan - SUMUT
061- 42066090 / 42066091
mdn-technical@epson-
indonesia.co.id; mdn-adm@epson-
indonesia.co.id
PALEMBANG Epson Service
Center Palembang
Jl. H.M Rasyid Nawawi No. 249 Kelurahan 9
Ilir Palembang Sumatera Selatan
0711 311 330
escplg@epson-indonesia.co.id;
escplg.support@epson-
indonesia.co.id
PEKANBARU Epson Service
Center PekanBaru
Jl. Tuanku Tambusai No. 459 A Kel.
Tangkerang barat Kec Marpoyan damai
Pekanbaru - Riau 28282
0761- 8524695
pkb-technical@epson-
indonesia.co.id; pkb-
admin@epson-indonesia.co.id
PONTIANAK Epson Service
Center Pontianak
Komp. A yani Sentra Bisnis G33, Jl. Ahmad
Yani - Pontianak Kalimantan Barat
0561- 735507 / 767049
pontianak-technical@epson-
indonesia.co.id; pontianak-
admin@epson-indonesia.co.id
SAMARINDA Epson Service
Center Samarinda
Jl. KH. Wahid Hasyim (M. Yamin) Kelurahan
Sempaja Selatan Kecamatan Samarinda
UTARA - SAMARINDA - KALTIM
0541 7272 904
escsmd@epson-indonesia.co.id;
escsmd.support@epson-
indonesia.co.id
SURABAYA Epson Sales &
Service Surabaya
(barat)
Jl. Haji Abdul Wahab Saimin, Ruko Villa
Bukit Mas RM-11, Kec. Dukuh Pakis,
Surabaya - 60225
031- 5120994
sby-technical@epson-
indonesia.co.id; sby-
admin@epson-indonesia.co.id
YOGYAKARTA Epson Service
Center Yogyakarta
YAP Square, Block A No. 6 Jl. C Simanjutak
Yogyakarta - DIY
0274 581 065
ygy-technical@epson-
indonesia.co.id; ygy-
admin@epson-indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
140
Province Company Name Address Phone
E-mail
JEMBER Epson Service
Center Jember
JL. Panglima Besar Sudirman Ruko no.1D
Jember-Jawa Timur (Depan Balai Penelitian
& Pengolahan Kakao)
0331- 488373 / 486468
jmr-admin@epson-indonesia.co.id;
jmr-technical@epson-
indonesia.co.id
MANADO EPSON SALES AND
SERVICE Manado
Jl. Piere Tendean Blok D No 4 Kawasan
Mega Mas Boulevard - Manado 95111
0431- 8805896
MND-ADMIN@EPSON-
INDONESIA.CO.ID; MND-
TECHNICAL@EPSON-
INDONESIA.CO.ID
CIREBON EPSON SERVICE
CENTER Cirebon
Jl. Tuparev No. 04 ( Depan Hotel Apita )
Cirebon, JAWA BARAT
0231– 8800846
cbn-technical@epson-
indonesia.co.id
CIKARANG EPSON SALES AND
SERVICE CIKARANG
Ruko Metro Boulevard B1 Jababeka
cikarang - Jawa Barat,
021- 89844301 / 29082424
ckg-admin@epson-
indonesia.co.id; ckg-
technical@epson-indonesia.co.id
MADIUN EPSON SERVICE
CENTER MADIUN
Jl. Diponegoro No.56, MADIUN - JAWA
TIMUR
0351- 4770248
mun-admin@epson-
indonesia.co.id ; mun-
technical@epson-indonesia.co.id
PURWOKERTO EPSON SALES AND
SERVICE Purwokerto
Jl. Jendral Sudirman No. 4 Kranji
Purwokerto - JAWA TENGAH
0281- 6512213
pwt-admin@epson-
indonesia.co.id ; pwt-
technical@epson-indonesia.co.id
BOGOR EPSON SALES AND
SERVICE Bogor
Jl.Pajajaran No 15B Kel Bantarjati Kec Bogor
Utara - JAWA BARAT 16153
0251- 8310026
bgr-admin@epson-
indonesia.co.id ; bgr-
technical@epson-indonesia.co.id
SERANG EPSON SERVICE
CENTER Serang
Jl. Ahmad Yani No.45C, SERANG - BANTEN 0254- 7912503
srg-admin@epson-
indonesia.co.id ; srg-
technical@epson-indonesia.co.id
PALU EPSON SALES AND
SERVICE Palu
Jl. Juanda No. 58, Palu - Sulteng 0451- 4012 881
plw-admin@epson-
indonesia.co.id; plw-
technical@epson-indonesia.co.id
BANJARMASI
N
EPSON SERVICE
CENTER
BANJARMASIN
Jl. Gatot Soebroto NO. 153 BANJARMASIN -
KALSEL 70235
0511- 6744135 (TEKNISI) /
3266321(ADMIN)
bdj-admin@epson-indonesia.co.id;
bdj-technical@epson-
indonesia.co.id
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Indonesia
141
Province Company Name Address Phone
E-mail
DENPASAR EPSON SALES AND
SERVICE Denpasar
JL. MAHENDRADATA NO. 18, DENPASAR -
BALI
0361- 3446699 / 9348428
dps-admin@epson-
indonesia.co.id; dps-
technical@epson-indonesia.co.id
JAKARTA EPSON SALES AND
SERVICE CILANDAK
CIBIS Business Park Tower 9 LT. MEZZANINE,
Jalan TB Simatupang No.2, Jakarta Selatan -
DKI JAKARTA 12560
021- 80866777
esscibis.support1@epson-
indonesia.co.id;
esscibis.support2@epson-
indonesia.co.id;
esscibis.admin@epson-
indonesia.co.id;
esscibis.sales@epson-
indonesia.co.id
SURABAYA EPSON SALES AND
SERVICE SURABAYA
(GUBENG)
JL. RAYA GUBENG NO. 62, SURABAYA - JAWA
TIMUR
031- 99444940 / 99446299 /
99446377
esssby@epson-indonesia.co.id;
esssby.support@epson-
indonesia.co.id
AMBON EPSON SERVICE
CENTER AMBON
Jl. Diponegoro No.37 (Samping Bank
Mandiri Syariah) Kel.Ahusen, Kec.Sirimau -
Ambon 97127
-
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: 1800-81-7349 (Toll Free)
Email: websupport@emsb.epson.com.my
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Malaysia
142
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (632) 8441 9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
Where to Get Help
>
Contacting Epson Support
>
Help for Users in the Philippines
143