Before completing settings
- Network settings configuration
- Selecting a connection method
Connection settings for connecting to computer
Connecting from a portable terminal
- Epson iLabel application for portable terminals
- Connecting to a printer from a portable terminal such as a smartphone or tablet
Adding a second computer or portable terminal
- Adding a computer
- Adding a terminal such as a smartphone or tablet
Checking/changing the printer network settings
- How to check the network settings on the printer alone
- How to check from a computer
  - Network settings details that can be checked/changed
  - Sending the network settings to the printer
Initializing the Network Settings
Troubleshooting
Trademarks/Notation
- Trademarks

Epson LW-Z5000BE User Manual

Displayed below is the user manual for LW-Z5000BE by Epson which is a product in the Label Printers category. This manual has pages.

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Epson TM-C100 Manual

• Images of LW-1000P are used throughout this manual to explain how to

operate a printer.

• Printer operations described in this manual vary among printer models.

For more details, see the manual of your printer.

• The screenshots used throughout this manual may slightly dier from actual

screens.

Network Conguration Guide

Contents

Before completing settings 5

Network settings conguration ................................................... 5

Wireless LAN connection ................................................................................................................6

Wired LAN connection .....................................................................................................................7

Checking the wireless connection mode of the printer ......................................................8

Selecting a connection method ................................................... 9

Connection settings for connecting to computer 11

Setting up a wireless LAN connection

(Infrastructure Mode) ................................................................ 11

Conguring settings for a wireless LAN using automatic push button

conguration (WPS) ................................................................................................................12

Wireless LAN settings using a PIN code (when automatically acquiring

the IP address from the printer) ..........................................................................................20

Conguring settings for a wireless LAN manually ..............................................................27

Setting up a wireless LAN connection (Simple AP Mode) ..... 39

Conguring settings for a wireless LAN in Simple AP Mode

using automatic push button conguration (WPS) .....................................................40

Conguring settings for a wireless LAN in Simple AP Mode manually .......................48

How to disconnect the printer from Simple AP Mode ......................................................54

Conguring settings for a wired LAN connection ..................55

Setting the IP address for the printer manually ...................................................................61

Contents

Connecting from a portable terminal 64

Epson iLabel application for portable terminals ....................65

Connecting to a printer from a portable terminal

such as a smartphone or tablet ............................................... 66

Adding a second computer or portable terminal 67

Adding a computer ....................................................................... 67

Adding a terminal such as a smartphone or tablet ................71

Checking/changing the printer network settings 72

How to check the network settings on the printer alone .....72

How to check from a computer ..................................................74

Network settings details that can be checked/changed ................................................. 77

Sending the network settings to the printer ........................................................................ 88

Initializing the Network Settings 89

Contents

Troubleshooting 91

Troubleshooting issues with network settings made

using the Label Editor installer ...............................................92

Troubleshooting issues with network settings made

using the Network Conguration Tool ...................................93

Troubleshooting issues with wireless LAN connections

(Infrastructure Mode) ................................................................ 97

Troubleshooting issues with wireless LAN connections

(Simple AP Mode) ................................................................... 100

Troubleshooting issues with wired LAN connections ......... 104

Methods for resolving issues with not being able to

connect at all ............................................................................ 106

Trademarks/Notation 107

Trademarks .....................................................................................................................................107

Copyrights .......................................................................................................................................107

Notation ...........................................................................................................................................107

Note ...................................................................................................................................................108

Before completing settings

Network settings conguration

Important

While installing the printer driver or other software, do not connect a network cable, a

USB cable, or any other connection cable to the printer until you are instructed to do so.

This printer is compatible with the below types of network connections. Choose whichever

one you want to connect to.

• Wireless LAN (Infrastructure Mode)

• Wireless LAN (Simple AP Mode)

• Wired LAN

Note that wireless LAN connections, wired LAN connections, and USB connections can be

used together at the same time in any combination.

Important

If there are multiple computers and printers connected together, the connection

method by which printing data is rst sent is given rst priority, regardless of the

connection method used including USB connections. Try printing again if an error

message appears.

Memo

This document lists network connection methods for connecting computers and

printers together using the Windows operating system.

Before completing settings

Wireless LAN connection

There are two types of wireless LAN connections available, one of which uses an access

point to connect and the other which does not. Select the connection method that best

matches your network environment.

When using an access point (Infrastructure Mode)

Infrastructure Mode is a communications mode that connects through a commercial access

point, broadband router, or similar tool. Users connect via access points, which allows them

to set up the computer and printer separately in dierent areas.

There are two conguration methods available, an automatic conguration method set up

using Wi-Fi Protected Setup (WPS) and a manual conguration method.

ÎAutomatic setup by using a button on both the printer and an access point (p.12)

ÎManual setup (All required information such as IP address needs to be manually input)

(p.27)

When connecting the printer to a smartphone or a tablet computer, go to the link below.

ÎConnecting from a portable terminal (p.64)

When not using an access point (Simple AP Mode)

In this mode, a computer, Smartphone, or other device communicates directly with the

printer via a wireless connection without using an access point.

The below conditions must be met before this connection mode can be used.

• The computer or portable terminal to be connected is set up for wireless LAN and the

wireless LAN switch is turned on

• The computer is not connected to a wireless LAN

• The computer is set up to acquire an IP address automatically

Before completing settings

ÎAutomatic setup by using a button on the printer (p.40)

ÎManual setup (get required printer information by printing network status) (p.48)

When connecting the printer to a smartphone or a tablet computer, go to the link below.

ÎConnecting from a portable terminal (p.64)

Important

• Up to four devices can be connected at the same time with connections using

Simple AP Mode. You will not be able to connect a fth or subsequent device if there

are already four devices connected.

• You will not be able to connect to any devices connected to units other than the

printer or to the Internet while connected to the printer. Your Internet connection

will be disconnected when you run this conguration.

• The security mode is xed to WPA2-PSK (AES).

Wired LAN connection

This method allows users to connect to the printer via a hub, router, or similar device using

a wired cable.

ÎSetup for a wired LAN connection (p.55)

Before completing settings

Checking the wireless connection mode of the printer

Infrastructure Mode (connected using an access point)

The / lamp stays on while the printer is connected to a wireless LAN in Infrastructure

Mode.

Button

Lamp Lamp

Simple AP Mode (connected without using an access point)

The / lamp stays on while the printer is connected to a wireless LAN in Simple AP

Mode.

Button

Lamp Lamp

Before completing settings

Selecting a connection method

Select the method that best matches your system environment. If not sure which

connection method to use, use the below owchart to guide you through the available

selections.

Can the computer be

connected to the Internet?

Does the computer come

with a wireless LAN

function? Yes

You can use a Wireless

LAN (Simple AP Mode)

connection.

Check the next page for

connection procedures.

ÎSetting up a wireless LAN

connection (Simple AP Mode)

(p.39)

Yes

You can use a USB

connection.

Check the manual

provided with each

product.

Is there a broadband

router or access point

available and does the

computer have a wireless

LAN function?

Is there an LAN cable

connected to the

computer? Yes

You can use a Wired LAN

connection. Check the

next page for connection

procedures.

ÎConguring settings

for a wired LAN connection

(p.55)

Yes

You can use a Wireless LAN

(Infrastructure Mode).

Do you want to use

automatic conguration

for the access point?

Yes

Is the access point

compatible with automatic

conguration using the

WPS button?

Yes

Check the next page for

connection procedures.

ÎConguring settings for a

wireless LAN using automatic

push button conguration

(WPS) (p.12)

Check the next page for

manual conguration

procedures.

ÎConguring settings

for a wireless LAN manually

(p.27)

Check the next page

if the access point is

compatible with automatic

conguration using a PIN

code.

ÎWireless LAN settings

using a PIN code (when

automatically acquiring the

IP address from the printer)

(p.20)

Before completing settings

If connecting a device other than a computer to the printer, follow the procedures in

Connecting from a portable terminal (p.64).

Important

You will need part or all of the information listed below if planning to congure wireless

LAN settings manually or wanting to use a xed IP address for the printer. Check with

your network administrator in advance. Getting everything ready in advance will allow

you to set up your network smoothly.

Information necessary for setting up a xed IP address

• IP address set for the printer

• Subnet mask

• Default gateway

Information necessary for conguring a wireless LAN manually

• SSID set to the access point

• Security authentication method for the wireless LAN set to the access point

• Encryption method for the wireless LAN set to the access point

• Pre-Shared Key (PSK) set to the access point

• WEP key set to the access point

Connection settings for connecting to computer

There are three dierent methods available for connecting to a computer, which are listed

below. Select the method that best matches your system environment.

Important

While installing the printer driver or other software, do not connect a network cable, a

USB cable, or any other connection cable to the printer until you are instructed to do so.

Memo

The network settings can be checked and changed later on. For details, check the page

listed below.

ÎChecking/changing the printer network settings (p.72)

Setting up a wireless LAN connection

(Infrastructure Mode)

Here, a description will be provided of the method for setting up a wireless LAN connection

in Infrastructure Mode. Select one of the below methods for conguring the settings.

ÎConguring settings for a wireless LAN using automatic push button conguration (WPS)

(p.12)

ÎWireless LAN settings using a PIN code (when automatically acquiring the IP address

from the printer) (p.20)

ÎConguring settings for a wireless LAN manually (p.27)

Important

In order for wireless LAN settings to be congured, the computer needs to be connected

to a wireless LAN device such as an access point or router.

Connection settings for connecting to computer

Conguring settings for a wireless LAN using automatic

push button conguration (WPS)

This conguration method can be selected when a WPS-enabled access point is used and

other wireless devices (handsets) are set using the WPS button. Press the /

button on the back of the printer and the WPS button on the access point to start

communications between the printer and access point and to trigger the necessary

network settings to congure automatically. Other wireless devices (handsets) will also

need to be set using the WPS button in order to enable this method to be used.

WPS

button

Memo

When conguring the wireless LAN settings, set the computer, printer, and access point

up nearby to make it easier to run them as you will need to use all three to complete

the procedures.

Start the Label Editor installer on a computer.

Follow the instructions on screen to proceed.

Connection settings for connecting to computer

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Connection settings for connecting to computer

Select a model (the printer to be used).

Select [Wired LAN, wireless LAN connections].

Connection settings for connecting to computer

Select [Congure LAN settings].

Memo

If the network settings have already been congured on the printer (when adding a

computer to connect or something similar), select [Do not congure LAN settings].

Connection settings for connecting to computer

Select [Obtain the IP address automatically].

Memo

Check the procedures on the next page to set the IP address for the printer manually.

ÎRefer to the “Memo“ in Wireless LAN settings using a PIN code (when automatically

acquiring the IP address from the printer) (p.20)

Select [Wireless LAN].

Connection settings for connecting to computer

With the network cable and USB cable left unconnected, turn on the power to

the printer.

Press the button repeatedly to scroll through the printer connection

modes until you get to Infrastructure Mode.

Button

Lamp Lamp

Memo

Press the button to switch the printer mode to Infrastructure Mode, which will

cause the / lamp to start ashing.

You can also check the printer connection mode by printing out the network status

from the printer. Check the next page for details.

ÎHow to check the network settings on the printer alone (p.72)

10.

Connection settings for connecting to computer

Follow the instructions on the screen to proceed with the settings

conguration procedure.

Once the instruction to press the [WPS] button for the access point appears on

the screen, check to make sure that the printer power is turned on and then

press the [WPS] button. The / lamp on the printer will begin to ash,

signaling the start of automatic conguration. Once the settings have been

congured, the / lamp will light up solid.

Check the [Register to Windows Firewall] checkbox, and proceed to the next

screen.

11.

12.

Connection settings for connecting to computer

The installer will search the network and display a list of printers that are

connected to the network. Select the printer to be used.

Memo

• The printer will appear once the network settings have been congured.

Try completing the following procedures if the printer fails to show up:

If the IP address was set manually:

Press the [Restart the search using a specied IP], and input the specied IP

address on the screen that appears.

If the IP address was obtained automatically:

Press the [Search again] button.

If the printer still fails to appear even after you have completed the above, it

indicates that the printer network settings have not been congured completely.

Try starting over from the beginning.

• Searches made using the [Search again] button will only be performed within the

same network segment. To connect to a printer in a network segment outside of

the range of the router, check the IP address of the printer that you wish to connect

to and try searching again using [Restart the search using a specied IP].

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

13.

Connection settings for connecting to computer

Wireless LAN settings using a PIN code (when

automatically acquiring the IP address from the printer)

This conguration method can be selected if the access point used is compatible with a

WPS PIN code input method. The description here lists procedures for when the IP address

for the printer is to be acquired automatically. After the network settings have been

congured for the printer and access point, install the printer driver and other necessary

software.

Memo

• A PIN code issued by an access point cannot be registered and set for a printer.

• For details on how to register a PIN code to an access point, refer to the manual for

the access point.

• When conguring the wireless LAN settings, set the computer, printer, and access

point up nearby to make it easier to run them as you will need to use all three to

complete the procedures.

• To set the IP address on the printer manually, refer to Conguring settings for a

wireless LAN manually (p.27) to congure the network settings on the printer

and then complete the below procedures starting from Step 1 to set the IP address.

Important

If planning to congure the settings automatically using a PIN code, use the included

tape cartridge to print the PIN code out from the printer.

Connection settings for connecting to computer

Insert a tape cartridge into the printer, and turn on the power.

Press and hold down the / button located on the back of the

printer for at least 3 seconds. The / lamp will begin ashing, and the [PIN

code] will then be printed out from the printer.

Important

The PIN code cannot be printed out in any other mode except for Infrastructure Mode. If

unable to print out the PIN code, press the button repeatedly to scroll through the

printer connection modes until you get to Infrastructure Mode. You can conrm that the

printer is set to Infrastructure Mode by whether the / lamp is ashing. You can

also check by printing out the network status. Check the next page for details on how to

print out the network status.

ÎHow to check the network settings on the printer alone (p.72)

Connection settings for connecting to computer

ashing. The / lamp will light up solid as soon as the connections to and

settings for the access point have been completed.

Important

If the / lamp is turned o, it indicates that the network settings have not been

congured properly. Return to Step 2 to try conguring the network settings.

Start the Label Editor installer on a computer.

Follow the instructions on screen to proceed.

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Connection settings for connecting to computer

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Select a model (the printer to be used).

Connection settings for connecting to computer

Select [Wired LAN, wireless LAN connections].

Select [Do not congure LAN settings].

10.

Connection settings for connecting to computer

Check the [Register to Windows Firewall] checkbox, and proceed to the next

screen.

11.

Connection settings for connecting to computer

The printer set to the PIN code will appear on the screen. Select this printer to

proceed.

Memo

• The printer will appear once the network settings have been congured.

If the printer fails to appear, press the [Search again] button to try again.

If the printer still fails to appear even after you have completed the above, it

indicates that the printer network settings have not been congured completely.

Try starting over from the beginning.

• Searches made using the [Search again] button will only be performed within the

same network segment. To connect to a printer in a network segment outside of

the range of the router, check the IP address of the printer that you wish to connect

to and try searching again using [Restart the search using a specied IP].

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

12.

Connection settings for connecting to computer

Conguring settings for a wireless LAN manually

This is a conguration method in which all information needed to congure a wireless LAN

connection is input manually.

Important

Part or all of the below information will be needed to congure wireless LAN settings

manually. Check with your network administrator in advance.

Information necessary for setting up a xed IP address

• IP address set for the printer

• Subnet Mask

• Default Gateway

Information necessary for conguring a wireless LAN manually

• SSID set to the access point

• Security authentication method for the wireless LAN set to the access point

• Encryption method for the wireless LAN set to the access point

• Pre-Shared Key (PSK) set to the access point

• WEP key set to the access point

Start the Label Editor installer on a computer.

Follow the instructions on screen to proceed.

Connection settings for connecting to computer

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Select both [Label Editor] and [Network Conguration Tool].

Connection settings for connecting to computer

Select a model (the printer to be used).

If you have already installed a USB driver of the printer, press the [Cancel]

button and proceed to Step 9.

Select [USB connection].

Memo

The USB printer driver will need to be installed before you can use the Network

Conguration Tool. Select [USB connection] and install the USB printer driver.

Connection settings for connecting to computer

Follow the instructions on the screen to install the USB printer driver.

Memo

Follow the instructions shown on the screen to connect the computer and printer

together using a USB cable.

Close the installer once you have nished installing the USB printer driver.

Start up the Network Conguration Tool.

Click [Start] - [All Programs] (or [Programs]) - [EPSON] - [Label Editor Network] -

[Network Conguration Tool], in the order given.

Connection settings for connecting to computer

Conrm that the printer and the computer are connected via a USB cable. Then

select the printer, and press the [Conrm] button.

Memo

The USB printer driver may not be installed correctly if the printer fails to appear.

Try reinstalling the USB printer driver starting from the beginning of the installation

procedures.

10.

Connection settings for connecting to computer

The conguration tool menu appears.

Memo

For details on how to use the Network Conguration Tool, check the next page.

ÎChecking/changing the printer network settings (p.72)

11.

Connection settings for connecting to computer

Select [Network] - [Wireless] - [Basic] from the tree menu at left and then select

[Infrastructure] from the [Communication Mode] that appears at right.

Do not press the [Send] button yet. The settings are not complete. Go to the

next step.

Important

Do not press the [Send] button until explicitly instructed to do so in the procedures

listed in this manual.

Wait until all settings have been congured and then press the [Send] button to send

the setting details to the printer.

12.

Connection settings for connecting to computer

Enter the network settings information that you have prepared in advance.

Press the [Select an SSID] button and select the target SSID. Then enter a

preshared key in the [PSK (Pre-Shared Key)] eld.

Memo

• Check to make sure that all necessary settings have been entered correctly.

• Press the [Select an SSID] button to pull up the SSID for the wireless LAN detected by

the printer. You will then be able to select the desired SSID, if the one you want is listed.

13.

Connection settings for connecting to computer

After entering and checking the information to make sure that it is all correct,

press the [Send] button.

When a conrmation message appears, click [OK].

Important

Check the below details if any error messages appear after you press the [Send] button.

If a communications error appears:

Check the printer power and USB cable connection status to make sure that the

power is on and the cable connected, and try pressing the [Send] button again.

If a settings error appears:

One or more of the entered setting values may be invalid or incorrect. Double-check

the entered information again and correct any problems.

If an administrator password has been set using the Network Conguration Tool, a

screen asking for the password will appear when the [Send] button is pressed. You will

not be able to congure the network settings unless you enter the correct password

here.

ÎTo change the password used to change the settings (p.87)

14.

Connection settings for connecting to computer

Press the [Cancel] button to exit the Network Conguration Tool.

Disconnect the USB cable from the printer and computer.

Start the Label Editor installer again.

On the screen shown below, select [Install driver only]. Then select the target

printer on the next screen.

15.

16.

Connection settings for connecting to computer

Follow the instructions shown on the screen to proceed unitl the next screen

appears.

Once the screen appears, select [Wired LAN, wireless LAN connections].

Select [Do not congure LAN settings].

17.

18.

Connection settings for connecting to computer

Select the printer to be used.

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

Memo

• The printer will appear once the network settings have been congured.

When the IP address for the printer is set to be acquired automatically:

If the printer fails to appear, press the [Search again] button to try again.

When the IP address for the printer is set to be xed:

Press the [Restart the search using a specied IP], and input the specied IP address.

If the printer still fails to appear even after you have completed the above, it

indicates that the printer network settings have not been congured correctly. Try

starting over from Step 9.

• Searches made using the [Search again] button will only be performed within the

same network segment. To connect to a printer in a network segment outside of

the range of the router, check the IP address of the printer that you wish to connect

to and try searching again using [Restart the search using a specied IP].

19.

Connection settings for connecting to computer

Setting up a wireless LAN connection (Simple AP

Mode)

Here, a description will be provided of the method for setting up a wireless LAN connection

in Simple AP Mode.

The below conditions must be met before this connection mode can be used.

• The computer or phone to be connected is set up for wireless LAN and the wireless LAN

switch is turned on

• The computer is not connected to a network through a wireless LAN.

• The computer or phone is set up to acquire an IP address automatically

There are two methods available for conguring settings for a wireless LAN in Simple AP

Mode, as described below. First, try to congure the settings using the push button. If that

does not work to connect the printer, next try to congure the settings manually.

ÎConguring settings for a wireless LAN in Simple AP Mode using automatic push button

conguration (WPS) (p.40)

ÎConguring settings for a wireless LAN in Simple AP Mode manually (p.48)

Important

• Up to four devices can be connected at the same time with connections using

Simple AP Mode. You cannot connect a fth or subsequent device.

• You cannot connect devices other than a printer or connect to the Internet. Your

Internet connection will be disconnected when you run this conguration.

• The security mode is xed to WPA2-PSK (AES).

Connection settings for connecting to computer

Conguring settings for a wireless LAN in Simple AP

Mode using automatic push button conguration (WPS)

Start the Label Editor installer on a computer.

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Connection settings for connecting to computer

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Select a model (the printer to be used).

Connection settings for connecting to computer

Select [Wired LAN, wireless LAN connections].

Select [Congure LAN settings].

Connection settings for connecting to computer

Select [Wireless LAN].

Connection settings for connecting to computer

Once the next screen appears, leave the network cable and USB cable left

unconnected, and turn on the power to the printer. Press the button

repeatedly to scroll through the printer connection modes until you get to

Simple AP Mode.

Button

Lamp Lamp

Memo

The / lamp will light up if the printer is set to Simple AP Mode.

You can also check the printer connection mode by printing out the network status

from the printer. Check the next page for details.

ÎHow to check the network settings on the printer alone (p.72)

Connection settings for connecting to computer

Follow the instructions on the screen to proceed with the settings

conguration procedure.

Once the instruction to press the / button on the printer

appears on the screen, check to make sure that the printer power is turned on

and then press the / button.

The / lamp on the printer will begin to ash, signaling the start of

automatic conguration.

button

Click the Network Connection icon on the taskbar on your computer, and

select the connection with the same SSID for the network status information.

The printer and computer will communicate with each other to congure the

settings. Once the settings have been congured, the / lamp on the

printer will light up.

10.

11.

Connection settings for connecting to computer

Check the [Register to Windows Firewall] checkbox, and proceed to the next

screen.

12.

Connection settings for connecting to computer

Select a printer.

Memo

The printer will appear if it is set to Simple AP Mode.

If the printer fails to appear, press the [Search again] button to try again.

If the printer still fails to appear, check that the printer is set to the correct wireless LAN

mode, and try running the search again.

Check the procedures on the next page to congure the network settings manually

in Simple AP Mode if unable to get the settings congured properly using the above

steps.

ÎConguring settings for a wireless LAN in Simple AP Mode manually (p.48)

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

13.

Connection settings for connecting to computer

Conguring settings for a wireless LAN in Simple AP

Mode manually

If not able to congure the settings for a wireless LAN in Simple AP Mode using automatic

push button conguration (p.40), try the procedures included here to congure the

settings.

After switching the printer mode to Simple AP Mode, change the wireless LAN settings on

the computer manually.

With the network cable and USB cable left unconnected, turn on the power to

the printer.

Press the button repeatedly to scroll through the printer connection

modes until you get to Simple AP Mode.

Button

Lamp Lamp

Memo

The / lamp will light up if the printer is set to Simple AP Mode.

Press and hold down the button for at least 3 seconds, which will cause

the network status to be printed out.

Memo

Check the next page for details on how to print out the network status.

ÎHow to check the network settings on the printer alone (p.72)

Connection settings for connecting to computer

Check the network status information that was printed out.

Congure the network settings using the [SSID] and [Password] listed in the

<WLAN Simple AP> box.

Software 2.222 SSIDDIRECT-LW-1000PXXXXXXXX

PrinterLW-1000PXXXXXX Password 12345678

Bonjour EPSON LW-1000P

MAC XXXXXXXXXXXX

WLAN Mode Infrastructure

<LAN>

IP Auto(192.168.0.1/255.255.255.0)

IP Auto(0.0.0.0/255.255.255.0)

SSID SSIDXXXXXXXX

MAC XXXXXXXXXXXX

Click the Network Connection icon on the taskbar on your computer, and

select the connection with the same SSID for the network status information.

Once the screen asking for you to input the security key appears, enter the details listed

under "Password" in the network status information.

Connection settings for connecting to computer

Start the Label Editor installer on a computer.

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Connection settings for connecting to computer

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Select a model (the printer to be used).

Connection settings for connecting to computer

Select [Wired LAN, wireless LAN connections].

Select [Do not congure LAN settings].

10.

11.

Connection settings for connecting to computer

Select a printer.

Memo

If the printer fails to appear, press the [Search again] button to try again.

If the printer still fails to appear, check that the printer is set to the correct wireless LAN

mode, and try running the search again or start over from the beginning.

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

12.

Connection settings for connecting to computer

How to disconnect the printer from Simple AP Mode

Up to four wireless devices can be connected to a printer in Simple AP Mode.

When four wireless devices have already been connected, and you want to connect a new

wireless device, rst you need to disconnect one of the four devices. Make sure the device

you are going to disconnect is not using the printer, and disable the device’s wireless

setting or connect it to another network.

Memo

If unable to specify a single device connected to the printer, change the Pre-Shared

Key (PSK) for Simple AP Mode on the printer to enable up to four wireless devices to be

connected at a time. Make sure to proceed carefully when attempting to change the

Pre-Shared Key (PSK) for Simple AP Mode as all Wi-Fi connections for devices already

connected will be disconnected if the Pre-Shared Key (PSK) for Simple AP Mode is

changed.

Check the next page for details on how to change the security key.

ÎChecking/changing the printer network settings (p.72)

Connection settings for connecting to computer

Conguring settings for a wired LAN connection

Connect the computer and printer to a commercial broadband router or hub via a LAN

cable.

Important

The computer needs to be connected to a network device such as a router and the

network enabled in advance before you will be able to proceed.

Start the Label Editor installer on a computer.

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Connection settings for connecting to computer

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Select a model (the printer to be used).

Connection settings for connecting to computer

Select [Wired LAN, wireless LAN connections].

Select [Congure LAN settings].

Connection settings for connecting to computer

Select [Obtain the IP address automatically].

Memo

Check the procedures on the next page to set the IP address for the printer manually.

ÎSetting the IP address for the printer manually (p.61)

Select [Wired LAN].

Connection settings for connecting to computer

Follow the instructions on the screen, and connect the printer to the hub or

broadband router using a network cable.

Check the [Register to Windows Firewall] checkbox, and proceed to the next

screen.

10.

11.

Connection settings for connecting to computer

The installer will search the network and display a list of printers that are

connected to the network. Select the printer to be used.

Memo

• The printer will appear once the network settings have been congured.

Try completing the following procedures if the printer fails to show up:

If the IP address was set manually:

Press the [Restart the search using a specied IP], and input the specied IP address

on the screen that appears.

If the IP address was obtained automatically:

Press the [Search again] button.

If the printer still fails to appear even after you have completed the above, it

indicates that the printer network settings have not been congured completely.

Try starting over from the beginning.

• Searches made using the [Search again] button will only be performed within the

same network segment. To connect to a printer in a network segment outside of

the range of the router, check the IP address of the printer that you wish to connect

to and try searching again using [Restart the search using a specied IP].

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

12.

Connection settings for connecting to computer

Setting the IP address for the printer manually

Complete the below procedures to manually congure the necessary settings to use a xed

IP address of the printer when the below screen appears while the network settings are

being congured.

Memo

The information needed for setting an IP address manually is as listed below. Check

with your network administrator beforehand to prepare all information needed and

help the process go more smoothly.

Printer IP address

Subnet Mask

Default Gateway

When the below screen appears while the network settings are being

congured, select [Set the IP address manually (using a xed IP address)].

Connection settings for connecting to computer

Install the USB printer driver in order to set the IP address for the printer. Follow

the instructions shown on screen to install the printer driver.

Important

Follow the instructions shown on the screen to connect the printer and computer

together using a USB cable. Be sure to leave the USB cable connected once the USB

printer driver has been installed as you will need it to set the IP address.

Select [Wired LAN].

Enter the IP Address, Subnet Mask, and Default Gateway for the printer.

Connection settings for connecting to computer

Once the next screen appears, disconnect the USB cable from the printer.

Next, select the network connection method to be used and proceed with

conguring the settings.

Connecting from a portable terminal

A description will be provided of methods for connecting a portable terminal such as a

smartphone or tablet to a printer that has had its network settings congured.

Important

You will need to congure the network settings in advance on the printer depending on

the connection method.

• The printer will be set to Simple AP Mode for cases involving one printer and one

portable terminal device.

ÎSetting up a wireless LAN connection (Simple AP Mode) (p.39)

• If connecting the printer via a network, the printer will be connected to the network.

ÎSetting up a wireless LAN connection (Infrastructure Mode) (p.11)

Connecting from a portable terminal

Epson iLabel application for portable terminals

In order to print labels on the printer from your smartphone or tablet device, you will need

to install software that supports your particular smartphone or tablet device.

Memo

• Check the Seiko Epson Corporation for the latest information on compatible

operating systems.

Îhttp://www.epson.com

• For details on how to install individual applications and their associated functions

and features, check the pages provided by the distributors of the software directly.

• The smartphone or tablet to which the application is to be downloaded must have

its wireless LAN function turned on and be in an environment where it can connect

to a network before the application can be downloaded. Check the manual for your

portable terminal device for instructions on how to congure network settings for

your smartphone or tablet.

Connecting from a portable terminal

Connecting to a printer from a portable terminal

such as a smartphone or tablet

Below is a description of the procedures for connecting to a printer using the Epson iLabel

application for portable terminals.

Start up the application, tap on the tool bar, and then display the list of the

applicable printers that can be used on the print setting menu.

A list will come up that lists the applicable printers that can be used.

Select the printer that you are using from the list to start printing.

Memo

Check the following points if the printer fails to show up:

• Is the wireless LAN function on your smartphone or tablet enabled?

• Are the network settings congured correctly on the printer?

Adding a second computer or portable terminal

Below is a description of the procedures for enabling the printer to be used on a separate

computer (a second or subsequent computer) or portable terminal device other than the

computer used to congure the network settings for the printer via a network.

Adding a computer

Start the Label Editor installer on a computer.

Press the [Install application and driver] button.

Check the content of the displayed License Agreement, and click [Agree]

to signify that you have read and agree to the terms and conditions of the

License Agreement. Next, follow the instructions on screen to proceed with the

installation process.

Adding a second computer or portable terminal

Select [Label Editor].

If needed, select the Network Conguration Tool, too.

Select a model (the printer to be used).

Adding a second computer or portable terminal

Select [Wired LAN, wireless LAN connections].

Select [Do not congure LAN settings].

Adding a second computer or portable terminal

Select a printer.

Memo

• The printer will appear once the network settings have been congured.

Try completing the following procedures if the printer fails to show up:

If the IP address was set manually:

Press the [Restart the search using a specied IP], and input the specied IP address

on the screen that appears.

If the IP address was obtained automatically:

Press the [Search again] button.

If the printer still fails to appear even after you have completed the above, it

indicates that the printer network settings have not been congured completely.

Try starting over from the beginning.

• Searches made using the [Search again] button will only be performed within the

same network segment. To connect to a printer in a network segment outside of

the range of the router, check the IP address of the printer that you wish to connect

to and try searching again using [Restart the search using a specied IP].

If you follow the instructions shown on screen to continue conguring the settings, the

network printer driver will begin installing. The settings conguration process will nish

when the installation is completed.

Print a test page from the Label Editor to check to ensure that the printer is running

correctly.

Adding a second computer or portable terminal

Adding a terminal such as a smartphone or tablet

Install the application using the procedures outlined in Connecting to a printer from a

portable terminal such as a smartphone or tablet (p.66).

Start up the application, tap on the tool bar, and then display the list of the applicable

printers that can be used on the print setting menu.

A list will come up that lists the applicable printers that can be used.

Checking/changing the printer network settings

There are two methods available for checking the network settings for the printer, one is to

check by printing the network status from the printer and the other is to check using the

Network Conguration Tool. You can use the Network Conguration Tool to make changes

to the printer network settings.

How to check the network settings on the printer

alone

You can check the network settings by printing the network status from the printer.

Memo

To print the network settings from the printer, make sure to insert tape that is as wide

as possible. Note that pre-cut labels cannot be used to print out network settings.

Check to make sure that the printer is not currently printing and then press

and hold down the button for at least 3 seconds.

Button

Checking/changing the printer network settings

The network setting details will be printed out.

Software 2.222 SSIDDIRECT-LW-1000PXXXXXXXX

PrinterLW-1000PXXXXXX Password 12345678

Bonjour EPSON LW-1000P

MAC XXXXXXXXXXXX

WLAN Mode Infrastructure

<LAN>

IP Auto(192.168.0.1/255.255.255.0)

IP Auto(0.0.0.0/255.255.255.0)

SSID SSIDXXXXXXXX

MAC XXXXXXXXXXXX

The types of details printed out on the tape are as listed below.

Item Printing examples Description

<General> --- Prints out general setting details.

Software 2.222 Prints out the printer rmware version.

Printer LW-1000PXXXXXX Prints out the printer name.

Bonjour

EPSON LW-1000P

Prints out the Bonjour service name.

WLAN Mode Infrastructure

Prints out the name of one of the below printer

wireless LAN modes.

Infrastructure/Simple AP/Disable Wi-Fi

<LAN> --- Prints out the settings for the Wired LAN.

IP Auto (192.168.0.1/

255.255.255.0)

Prints out the specied IP address and subnet

mask. Displays that the IP address is to be

acquired automatically when Auto is printed out.

MAC XXXXXXXXXXXX Prints out the MAC address for the Wired LAN.

<WLAN Infrastructure> --- Prints out the settings for the wireless LAN

Infrastructure Mode.

IP Auto (0.0.0.0/

255.255.255.0)

Prints out the specied IP address and subnet

mask. Displays that the IP address is to be

acquired automatically when Auto is printed out.

MAC XXXXXXXXXXXX Prints out the MAC address for the wireless LAN.

SSID SSIDXXXXXXXX Prints out the SSID for the participating network.

<WLAN Simple AP> --- Prints out the settings for Simple AP Mode.

Checking/changing the printer network settings

Item Printing examples Description

SSID DIRECT-LW-

1000PXXXXXXXX Prints out the SSID used in Simple AP Mode.

Password 12345678 Prints out the password used in Simple AP Mode.

How to check from a computer

To check the network settings from a computer, use the Network Conguration Tool, which

is installed at the same time as Label Editor.

Important

• If the Network Conguration Tool was not installed when the printer driver was

installed, install the tool from the Label Editor installer.

• The network settings for the printer cannot be checked from a computer that does

not have the proper USB printer driver.

• In order to check the network settings from a computer, you will need to have the

printer and computer connected together using a USB cable.

Start up the Network Conguration Tool.

Click [Start] - [All Programs] (or [Programs]) - [EPSON] - [Label Editor Network] -

[Network Conguration Tool], in the order given.

Checking/changing the printer network settings

Select a printer.

Memo

The USB printer driver may not be installed correctly if the printer fails to appear.

Try reinstalling the USB printer driver starting from the beginning of the installation

procedures.

Checking/changing the printer network settings

The conguration tool menu appears.

Select the item that you wish to check from the tree menu at left and then

check the network settings for that item.

Important

• When making changes to the network settings, check to conrm that the name of

the printer for which settings are to be changed appears in the upper left on the

screen.

• If there is a password set for the printer in the Network Conguration Tool, you will

not be able to make changes to the network settings unless you enter the correct

password.

Checking/changing the printer network settings

Network settings details that can be checked/changed

Select the details that you wish to check/set from the below list of items. Descriptions for

items are listed on the specied reference pages.

Setting to check/change Setting item

Congurable

Reference

page

General settings

To check/change the name of the printer

used on the network

Printer Name Yes

p.79Bonjour Name Yes

Bonjour Service Name Yes

Wireless LAN settings

To check/change the wireless LAN mode Wireless LAN mode Yes p.80

Wireless LAN MAC Address No

To check/change

the Infrastructure

Mode settings

Wireless LAN

connection status

Connection status No

p.81

Wireless LAN usage

standards No

IP address settings

How to acquire the IP

address Yes

IP Address Yes

Subnet Mask Yes

Default Gateway Yes

Security settings

Authentication Method Yes

Encryption Method Yes

SSID Yes

Security key

(Passphrase) Yes

To check/change

Simple AP Mode

settings

Wireless LAN

connection status

Wireless LAN usage

standards No

p.83

IP address settings

DHCP server status No

Publication Start IP

Address No

Specied IP address No

Subnet Mask No

Security settings

Authentication Method No

Encryption Method Yes

SSID Yes

Security key

(Passphrase) Yes

Checking/changing the printer network settings

Setting to check/change Setting item

Congurable

Reference

page

Wired LAN settings

To check/conrm the wired LAN

connection status

Connection status No

p.85

Wired LAN MAC Address No

To check/change the IP address settings

How to acquire the IP

address Yes

IP Address Yes

Subnet Mask Yes

Default Gateway Yes

Printer settings

To check the software information Firmware version No p.86

To check the printer time-out settings Print Timeout Yes

To change the password used to change

the settings Password Yes p.87

Important

• In order to change the network settings for the printer, press the [Send] button

at the bottom of the screen, sending all setting values that can be set using the

Network Conguration Tool including items not shown on screen to the printer,

which will reect the changes.

To change the network settings, rst conrm that all settings have been congured

as desired and then press the [Send] button.

• Before attempting to make changes to the network settings, rst press the [Update

to the latest information] button, check the values set on the printer, and then make

changes as desired.

• Press the Cancel button to reject changes made to the network settings and close

the Network Conguration Tool.

Checking/changing the printer network settings

To check/change the name of the printer used on the network

Screen that appears when you select [Network] - [Shared] - [Basic] in the tree menu at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

(3)

#Item

Congurable

Setting details

1 Printer Name Yes

Name of the printer used on the network. The printer

is displayed under this name when checked from a

Windows-based computer.

2 Bonjour Name Yes

Bonjour name of the printer used on the network. The

printer is displayed under this name when checked

from a Mac OS-based computer.

3 Bonjour Service Name Yes

The printer is displayed under this name when checked

from an application on an iOS-based or Android OS-

based portable terminal device.

Checking/changing the printer network settings

To check/change the wireless LAN mode

Screen that appears when you select [Network] - [Wireless] - [Basic] in the tree menu at left.

Item details that can be checked/changed are as listed below.

(1)

#Item

Congurable

Setting details

1 Communication Mode Yes

Indicates the communications mode that the printer is

set to.

You can select and change back and forth between any

of the three available modes: Infrastructure, Simple AP,

and Disable Wi-Fi.

Displays information for the MAC address used in

Infrastructure Mode and Simple AP Mode.

Checking/changing the printer network settings

To check/change the Infrastructure Mode settings

Screen that appears when you select [Network] - [Wireless] - [Infrastructure] in the tree

menu at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

(9)

(10)

Checking/changing the printer network settings

#Item

Congurable

Setting details

1Wireless Connection

Status No

Displays the wireless LAN status as Online or Oine.

Press the [Conrm Connection] button to update to the

latest connection status. Also displays the applicable

standards for the wireless LAN that you are connected

to.

2 Auto/Manual Yes

You can select between [Auto] and [Manual] as the

method to use to acquire the IP address. When [Auto]

is selected, the IP Address, Subnet Mask, and Default

Gateway are set automatically.

3 IP Address Yes* IP address set for the printer.

4 Subnet Mask Yes* Subnet mask of the network that the printer is

connected to.

5 Default Gateway Yes* Default gateway of the network that the printer is

connected to.

6Authentication

Method Yes

Security authentication method for the wireless LAN

that the printer is set to.

You can select from any of the following four types:

Open/Shared/WPA-PSK/WPA2-PSK

7 Encryption Method Yes

Encryption method for the wireless LAN that the printer

is set to.

You can select from any of the following four types:

None/WEP/TKIP/AES

8 SSID Yes

Displays the SSID of the network that the printer is

connected to. Press the [Select an SSID] to pull up a list

of SSIDs detected by the printer and then select the

network that you are connected to.

9 PSK (Pre-Shared Key) Yes

Displays the passphrase used in encrypted

communications Used when a TKIP or AES is used in

the Encryption Method.

10 WEP Key Yes

Displays the WEP key used in encrypted

communications Used when a WEP is used in the

Encryption Method.

*You can set this option if [Manual] is selected as the method for acquiring the IP address.

Checking/changing the printer network settings

To check/change Simple AP Mode settings

Screen that appears when you select [Network] - [Wireless] - [Simple AP] in the tree menu

at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

#Item

Congurable

Setting details

1 Wireless Mode No Displays the applicable standards for the wireless LAN

that you are connected to.

2 DHCP Settings No Displays the DHCP server status and publication start IP

address for the printer.

3 IP Address No IP address set to the printer used in Simple AP Mode.

4 Subnet Mask No Subnet mask used in Simple AP Mode.

5Authentication

Method No

Security authentication method for the wireless LAN

that the printer is set to.

WPA2-PSK is selected automatically.

6 Encryption Method Yes

Encryption method for the wireless LAN that the printer

is set to.

AES is selected automatically.

7 SSID Yes

Displays the SSID used by the printer in Simple AP

Mode.

"DIRECT-" will always be added to the beginning of the

SSID.

Checking/changing the printer network settings

#Item

Congurable

Setting details

8 PSK (Pre-Shared Key) Yes Displays the PSK (Pre-Shared Key) used by the printer in

Simple AP Mode.

Important

If you make changes to the Encryption Method, SSID, or PSK (Pre-Shared Key), the

wireless devices connected in Simple AP Mode will be disconnected and will need to be

recongured. Make sure to proceed carefully when attempting to change the SSID and

PSK (Pre-Shared Key) for connected devices.

Checking/changing the printer network settings

To check/conrm the wired LAN connection status

Screen that appears when you select [Network] - [Wired] - [Basic] in the tree menu at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

(3)

(4)

(5)

(6)

#Item

Congurable

Setting details

1Wired Connection

Status No

Displays the connection status of the wired LAN. Press

the [Conrm Connection] button to update to the

latest connection information.

2 Wired MAC Address No Displays the MAC address of the printer used when

connected to a wired LAN.

3 Auto/Manual Yes

You can select between [Auto] and [Manual] as the

method to use to acquire the IP address. When [Auto]

is selected, the IP Address, Subnet Mask, and Default

Gateway are set automatically.

4 IP Address Yes* IP address set for the printer.

5 Subnet Mask Yes* Subnet mask of the network that the printer is

connected to.

6 Default Gateway Yes* Default gateway of the network that the printer is

connected to.

*You can set this option if [Manual] is selected as the method for acquiring the IP address.

Checking/changing the printer network settings

To check the software information/To check the printer time-

out settings

Screen that appears when you select [Printer] - [Basic] in the tree menu at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

#Item

Congurable

Setting details

1 Firmware No Displays the rmware version of the printer.

2Print Timeout Yes

Displays whether the printer is set to wait to receive

print data until after a certain number of seconds

have passed when printing is done via a network.

Checking/changing the printer network settings

To change the password used to change the settings

Screen that appears when you select [Printer] - [Password] in the tree menu at left.

Item details that can be checked/changed are as listed below.

(1)

(2)

#Item

Congurable

Setting details

1Change the

administrator password Yes Select this check box when you change the

administrator password.

2 Administrator Password Yes

Used to enter the new password that is to be set. The

new password needs to be entered twice to conrm

the changes.

If a password is set to the printer during this step,

the password will need to be authenticated if you

attempt to make changes to the network settings.

Important

Note that if you leave the password line blank when you make changes, the password

will remain blank.

Checking/changing the printer network settings

Sending the network settings to the printer

After making changes to the network settings, press the [Send] button at the bottom of

the screen to send the edited settings details to the printer and complete the conguration

procedures.

Important

If there is a password for making changes set, the password entry screen will appear

when you press the [Send] button. Enter the password that was set. To reset the

password, you will need to initialize the printer to reset it to default settings. Once you

have nished initializing the printer, recongure all settings including the network

settings.

ÎInitializing the Network Settings (p.89)

Initializing the Network Settings

Complete the below procedures to initialize the network settings for the printer.

Important

When the initialization process is run for the network settings, all settings related to

Wireless LAN (Infrastructure Mode/Simple AP Mode) and Wired LAN are initialized and

reset back to their factory defaults. The password used to change the network settings

will also be reset.

Check to make sure that the power to the printer is turned o.

Hold down the / button on the back of the printer and

thebutton on the front of the printer while turning on the power to the

printer.

Button

Initializing the Network Settings

The lamp, / lamp, and / lamp will light up, and initialization

of the network settings will then begin.

Lamp Lamp

Lamp

The three lamps turn o when the initialization of the network settings is

complete.

Memo

If initializing the network settings, make sure to recongure the network settings once

the initialization process is completed.

Troubleshooting

This section lists troubleshooting procedures for resolving issues with the network settings

for the printer.

ÎTroubleshooting issues with network settings made using the Label Editor installer

(p.92)

ÎTroubleshooting issues with network settings made using the Network Conguration

Tool (p.93)

ÎTroubleshooting issues with wireless LAN connections (Infrastructure Mode) (p.97)

ÎTroubleshooting issues with wireless LAN connections (Simple AP Mode) (p.100)

ÎTroubleshooting issues with wired LAN connections (p.104)

ÎMethods for resolving issues with not being able to connect at all (p.106)

Memo

If unable to resolve issues using the Troubleshooting section in this manual, use the

Internet to connect to the Seiko Epson Corporation homepage and check the "FAQ"

section for further details.

Îhttp://www.epson.com

Troubleshooting

Troubleshooting issues with network settings

made using the Label Editor installer

A "Unable to communicate with the printer. Connect the USB

cable to the printer and turn the power on." message appears

In order to install the USB printer driver, even when using the printer via a network,

you will need to connect the printer to a computer using a USB cable. Check the USB

connection status for the printer and computer.

A "Printer cannot be found. Check the connection to the

printer." message appears

Check to make sure that the printer is not exhibiting any of the statuses listed below.

• The message appears when you press the [Search again] button on the [Select printer]

screen. If the network settings for the printer were congured such that the printer and

the computer used to install the software were placed in dierent network segments

(that is, the printer is connected to a network outside of the range of the router as

viewed from the computer), the printer will not be found during searches using the

[Search again] button.

In such cases, use the [Restart the search using a specied IP] button to search again

using a specied IP address.

• The network settings for the printer may not be congured correctly.

Have your network administrator check the information needed for conguring the

network settings and then try to congure the settings again.

Troubleshooting

Troubleshooting issues with network settings

made using the Network Conguration Tool

A "Exchanging data for acquiring the printer information did

not complete. Check the connection with the printer." message

appears

Check to make sure that the printer is not exhibiting any of the statuses listed below.

• Is the printer currently printing?

If the printer is currently printing, wait until it is nished and then try again.

• Is the printer power turned o?

Check to make sure that the power to the printer is turned on, and turn it on if it is not,

and then try again.

• Check the status of the network. Check to make sure that the printer is communicating

via the network. If unable to check the network status yourself, contact your network

administrator for assistance.

A "Unable to complete the settings because the password was

invalid." message appears.

If you set a password to the printer during setup, you will need to enter that same

password again when you attempt to change the network settings. Make sure to enter the

correct password set to the printer. If you have forgotten the password or do not know

what it is, contact your network administrator for assistance.

If necessary, reset the network settings to their initial default settings.

ÎInitializing the Network Settings (p.89)

Reset the network settings for the printer to the default settings and then recongure the

settings.

• Wireless LAN settings (Infrastructure Mode)

ÎSetting up a wireless LAN connection (Infrastructure Mode) (p.11)

• Direct connection without using an access point

ÎSetting up a wireless LAN connection (Simple AP Mode) (p.39)

• Wired LAN connection

ÎConguring settings for a wired LAN connection (p.55)

Troubleshooting

A "Unable to set the data on the printer. Check the settings."

message appears.

Check to conrm that there are no errors, omissions, or other problems with the data input

to the Network Conguration Tool.

A "If the printer IP address or printer name (printer name,

Bonjour name, or Bonjour service name) is changed,

communication may become no longer possible." message

appears.

Clicking the [Conrm] button on the screen to accept changes to the IP address or name

of the printer in the Network Conguration Tool will cause printing to be disabled unless

the network printer driver settings are changed.

If unable to print, complete the below procedures in the order given to update the

settings on the network printer driver.

Open the “Devices and Printers” window.

Windows 10:

Click the start button and select [Settings]. Enter [Devices and Printers] in the

search box. When it appears in the serach result eld, click it.

Windows 8.1/8:

Press the [X] key while holding down the [Windows] key and then click [Control

Panel] from the list that pops up.

In [Control Panel], click on [Devices and Printers].

Windows 7:

Click on [Start] - [Devices and Printers] in the order given.

Right-click on the icon for the printer for which the network settings were

changed and then click on [Printer properties].

Troubleshooting

Click on [Ports], select the port that is checked o in [Ports], and then click

[Congure Port...].

Enter the newly set IP address on the displayed screen, check the checkbox for

“Yes” under [Tracking by printer name], and then press the [OK] button.

Troubleshooting

Memo

If the problem still occurs, re-install the network printer driver using the Label Editor

installer.

ÎConnection settings for connecting to computer (p.11)

To switch the printer for which network settings are to be

checked/changed

Press the [Cancel] button to exit the Network Conguration Tool. Then, restart the Network

Conguration Tool, and select a printer.

Troubleshooting

Troubleshooting issues with wireless LAN

connections (Infrastructure Mode)

Is the power for the network device (access point/broadband

router) turned on?

Check to make sure that the power on the network device is turned on. If the power is

already turned on, check to ensure that the network is not currently being used and then

turn the power o and back on again.

Are the printer and network device (access point/broadband

router) close enough to be within range of each other?

Are there any obstacles that could be interfering with the

signals?

Try moving the computer and network device closer together and removing any obstacles

that may be causing interference.

Are you using the equipment near the printer that emits

electromagnetic waves (such as a microwave oven or digital

cordless telephone) or a wireless device?

If you attempt to use the printer around devices that emit electromagnetic waves

or wireless devices, signals emitted by such devices may interfere with printer

communications, causing problems. Move the computer and network device (access

point/broadband router) away from any such problematic equipment.

Turn the printer power o and then back on again to reset it.

You may not be able to connect the printer and network device (access point/broadband

router) temporarily depending on the order in which you turned power on to the devices.

After turning power back on to the printer, wait around 1 min. and then check the

connection status.

Is the printer set to Infrastructure Mode?

Check the / lamp on the printer to make sure that it is illuminated. If it is turned o,

press the button to switch the settings.

Troubleshooting

Is the correct SSID set to the printer?

The printer will not be able to connect to the network device (access point/broadband

router) if the SSID of the printer is dierent from that used for the network device. If

connecting in Simple AP Mode, you will not be able to connect the printer to the network

if the name of the network in Simple AP Mode and the SSID set for the printer are dierent.

Check the SSIDs for the connection device and printer to see if they are the same or not.

Memo

Refer to the next page for procedures on how to check the SSID set for the printer.

ÎChecking/changing the printer network settings (p.72)

If not able to nd the SSID for the network device being used, check the manual for the

network device or ask the person who congured the network settings for assistance.

Are the devices using the same wireless network security

method as that set for the printer?

The devices will not be able to connect if the printer, computer, and network device (access

point/broadband router) are set up under dierent wireless network security methods.

Recongure the settings in such cases so that the printer, computer, and network device

all use the same wireless network security method. If unsure how to proceed, check the

manual for your network device or consult with the person who congured the network

settings for the devices.

Is the privacy separator function enabled on the network

device (access point/broadband router)?

The printer and computer will not be able to communicate with each other if the privacy

separator function (a function that prevents devices connected to the same access point

from connecting to each other) is enabled on the network device being used. Follow

the instructions in the manual for your network device to disable the privacy separator

function.

Troubleshooting

Are there several dierent computers and network devices

connected to the same network?

When there are several computers and network devices connected to a network, the IP

addresses for the computers and network devices may not be able to be acquired from the

DHCP server, resulting in the device or devices not being able to connect to the network.

Turn o or disconnect any computer or network device not being used to increase the

number of IP addresses available.

Is the same IP address being used for more than one computer

or other device?

If the same exact IP address is used for more than one device connected to a network such

as a printer or computer, network communications may become unstable or drop out.

Check the IP address for each device and reset the IP addresses for any devices using the

same one.

Memo

Proceed to the below page if still not able to connect even after checking the above

items.

ÎMethods for resolving issues with not being able to connect at all (p.106)

100

Troubleshooting

Troubleshooting issues with wireless LAN

connections (Simple AP Mode)

Connecting to the Internet from your windows-based computer

becomes impossible after the computer is connected to the

printer in Simple AP Mode. The computer is using a USB mobile

device for the Internet access.

Connecting to the printer in Simple AP Mode may take precedence over connecting to

the Internet using a low-speed mobile device. If this is the case, changing your computer’s

setting as described below may solve the problem.

Pull up the Windows [Network Connections] screen.

Windows 10:

Click the start button and select [Settings] - [Network & Internet]. Click [Wi-Fi]

on the right side of the window, and click [Change adapter options].

Windows 8.1/8:

Press the [X] key while holding down the [Windows] key and then click [Control

Panel] from the list that pops up.

In [Control Panel], select [Network and Internet] - [Network and Sharing Center]

- [Change adapter settings] in the order given.

Windows 7:

Click on [Start] - [Control Panel] - [Network and Internet] - [Network and

Sharing Center] - [View network status and tasks] - [Change adapter settings]

in the order given.

101

Troubleshooting

Select [Wireless Network Connection] (DIRECT-XXXXXXXX) and then right-click

and select [Properties] from the menu displayed.

Select [Internet Protocol Version 4 (TCP/IPv4)], and click on [Properties].

102

Troubleshooting

Click on the [Advanced...] tab.

Uncheck the [Automatic metric] checkbox, and enter "100" into the [Interface

metric] setting box.

103

Troubleshooting

Close all open windows.

If still unable to connect to the Internet even after completing the above steps, repeat Step

3 above using [Internet Protocol Version 6 (TCP/IPv6)].

The Wi-Fi connection was dropped suddenly

Check to make sure that none of the below items are true.

• Is the power to the printer turned o?

• Has the Simple AP Mode security key been changed?

• Have the network settings for the printer been changed?

• If the Simple AP Mode security key was changed

Delete all connection settings for the "DIRECT-XXXXXXXX" registered to the wireless device.

Next, go back and select "DIRECT-XXXXXXXX" again and then enter a new password for it.

For more detailed procedure instructions, refer to the manual and other documentation

for your wireless device.

If the network settings were changed

The / lamp being turned o indicates that the wireless LAN mode for the printer

has been changed. To change from a connection under dierent network settings back

to a Simple AP Mode connection, initialize the network settings for the printer, and then

recongure the wireless LAN connection (Simple AP Mode) without rst conguring the

network settings for the printer.

ÎInitializing the Network Settings (p.89)

ÎSetting up a wireless LAN connection (Simple AP Mode) (p.39)

Memo

Proceed to the below page if still not able to connect even after checking the above

items.

ÎMethods for resolving issues with not being able to connect at all (p.106)

104

Troubleshooting

Troubleshooting issues with wired LAN

connections

Is the power for the network device (broadband router/hub)

turned on?

Check to make sure that the power on the network device is turned on. If the power is

already turned on, check to ensure that the network is not currently being used and then

turn the power o and back on again.

Is the LAN cable rmly inserted and connected?

Check to make sure that the LAN cable is rmly and securely connected to both the printer

and the network device (broadband router/hub).

Check the lamp (link lamp) used to display the connection status. If this lamp is turned o,

try the below items.

• Try connecting to a dierent port

• Try connecting to a dierent hub

• Try replacing the LAN cable with a new one

Turn the printer power o and then back on again to reset it.

You may not be able to connect the printer and network device (broadband router/hub)

temporarily depending on the order in which you turned power on to the devices. After

turning power back on to the printer, wait around 1 min. and then check the connection

status.

Are there several dierent computers and network devices

connected to the same network?

When there are several computers and network devices connected to a network, the IP

addresses for the computers and network devices may not be able to be acquired from the

DHCP server, resulting in the device or devices not being able to connect to the network.

Turn o or disconnect any computer or network device not being used to increase the

number of IP addresses available.

105

Troubleshooting

Is the same IP address being used for more than one computer

or other device?

If the same exact IP address is used for more than one device connected to a network such

as a printer or computer, network communications may become unstable or drop out.

Check the IP address for each device and reset the IP addresses for any devices using the

same one.

Memo

Proceed to the below page if still not able to connect even after checking the above

items.

ÎMethods for resolving issues with not being able to connect at all (p.106)

106

Troubleshooting

Methods for resolving issues with not being able

to connect at all

Try reconguring the connection settings for the computer and

network device.

Check the manual for your network device or contact the manufacturer directly for

instructions and assistance on how to connect a computer and the network device.

Reset the network settings for the printer back to their initial

default settings and then try reconguring the network

settings for the printer.

If still unable to connect even after checking the other items, initialize the network settings

for the printer to return them to their initial default settings and try again.

ÎInitializing the Network Settings (p.89)

Reset the network settings for the printer to the default settings and then recongure the

settings.

• Wireless LAN settings (Infrastructure Mode)

ÎSetting up a wireless LAN connection (Infrastructure Mode) (p.11)

• Direct connection without using an access point

ÎSetting up a wireless LAN connection (Simple AP Mode) (p.39)

• Wired LAN connection

ÎConguring settings for a wired LAN connection (p.55)

Check to conrm that the rmware for the network devices

(access point, broadband router, computer network interface

card, etc.) is updated to the latest version.

Updating the rmware (software used to control devices) for the network devices to

the latest version may resolve the issue in some cases. Check the manufacturer of the

particular network device being used to see what the latest version is.

107

Trademarks/Notation

Trademarks

• EPSON and EXCEED YOUR VISION are registered trademarks of Seiko Epson Corporation.

• Microsoft and Windows are registered trademarks of Microsoft Corporation in the

United States of America and other countries.

• Apple, Bonjour, and iPhone are trademarks of Apple Inc. registered in the United States

of America and other countries.

• Other product names used in this document are trademarks or registered trademarks

of their respective companies.

Copyrights

Users intending to use photographs, books, maps, illustrations, paintings, print art, music,

lms, programs, and other creative works other than individuals intending to copy those

works for personal use (which extends to but is limited to household use) will need to

obtain permission of the copyright holder to use such works.

Notation

Windows

• Microsoft® Windows® 10 operating system

• Microsoft® Windows® 8.1 operating system

• Microsoft® Windows® 8 operating system

• Microsoft® Windows® 7 operating system

The above operating systems are written out as Windows 10, Windows 8.1, Windows 8, and

Windows 7 as applicable throughout this document. In addition, Windows will be used as

the general name for the above operating systems overall.

108

Trademarks/Notation

Note

• Reproducing and/or distributing this document in part or in its entirety is strictly

forbidden.

• The contents of this document are subject to change at any time without prior notice.

• Please contact Seiko Epson Corporation if you nd any problems with this document

such as unclear statements that are hard to understand, errors, or omissions.

• Seiko Epson Corporation shall accept no liability arising from the use of this product or

for incidental or consequential damages arising from the use of this manual as written

notwithstanding the provisions outlined in the previous item.

• Seiko Epson Corporation shall accept no liability to the purchaser of this product

for damages, losses, costs, or expenses incurred by the purchaser as a result of

inappropriate use or misuse of this product, failure to strictly comply with the operating

and maintenance instructions listed in this manual, or the performance of unauthorized

modications, repairs, or alterations to this product by a third party other than Seiko

Epson Corporation and its aliates.

Table of Contents

Epson LW-Z5000BE User Manual

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