Table of Contents
- Contents
- Guide to This Manual
- Important Instructions
- Part Names and Functions
- Guide to the Control Panel
- Loading Paper
- Placing Originals
- Inserting and Removing a Memory Device
- Printing
- Copying
- Scanning
- Faxing
- Maintaining the Printer
- Solving Problems
- Adding or Replacing the Computer or Devices
- Connecting to a Printer that has been Connected to the Network
- Re-setting the Network Connection
- Connecting a Smart Device and Printer Directly (Wi-Fi Direct)
- About Wi-Fi Direct
- Connecting to an iPhone, iPad or iPod touch using Wi-Fi Direct
- Connecting to Android Devices using Wi-Fi Direct
- Connecting to Devices other than iOS and Android using Wi-Fi Direct
- Disconnecting Wi-Fi Direct (Simple AP) Connection
- Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
- Checking the Network Connection Status
- Product Information
- Paper Information
- Consumable Products Information
- Software Information
- Settings Menu List
- Product Specifications
- Printer Specifications
- Scanner Specifications
- ADF Specifications
- Fax Specifications
- Using Port for the Printer
- Interface Specifications
- Network Specifications
- Supported Third Party Services
- Memory Device Specifications
- Supported Data Specifications
- Dimensions
- Electrical Specifications
- Environmental Specifications
- Installation Location and Space
- System Requirements
- Regulatory Information
- Administrator Information
- Where to Get Help
Epson WF-4820DWF User Manual
Displayed below is the user manual for WF-4820DWF by Epson which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Contents
Guide to This Manual
Introduction to the Manuals...................7
Searching for Information....................7
Printing Only the Pages You Need.............. 8
About is Manual......................... 8
Marks and Symbols.......................8
Notes on Screenshots and Illustrations.........9
Operating System References................9
Trademarks..............................10
Copyright...............................10
Important Instructions
Safety Instructions.........................13
Safety Instructions for Ink................. 13
Printer Advisories and Warnings.............. 14
Advisories and Warnings for Setting Up the
Printer................................14
Advisories and Warnings for Using the Printer. . 14
Advisories and Warnings for Using the
Touchscreen........................... 15
Advisories and Warnings for Using the
Printer with a Wireless Connection...........15
Advisories and Warnings for Transporting or
Storing the Printer.......................15
Protecting Your Personal Information...........15
Part Names and Functions
Front...................................17
Inside..................................18
Rear................................... 19
Guide to the Control Panel
Control Panel............................ 21
Home Screen Conguration..................21
Guide to the Network Icon.................22
Menu Screen Conguration..................23
Entering Characters........................24
Viewing Animations....................... 25
Loading Paper
Paper Handling Precautions..................27
Paper Size and Type Settings..................27
List of Paper Type....................... 28
Loading Paper............................29
Loading Pre-punched Paper................29
Loading Long Papers.....................30
Placing Originals
Placing Originals..........................32
Originals that are not Supported by the ADF. . . . . . 33
Inserting and Removing a Memory
Device
Inserting and Removing an External USB Device. . .35
Sharing Data on a Memory Device.............35
Printing
Printing Documents........................38
Printing from a Computer - Windows.........38
Printing from a Computer - Mac OS..........62
Printing Documents from Smart Devices (iOS). . 70
Printing Documents from Smart Devices
(Android).............................71
Printing on Envelopes...................... 73
Printing on Envelopes from a Computer
(Windows)............................ 73
Printing on Envelopes from a Computer
(Mac OS)..............................73
Printing Photos...........................74
Printing JPEG Files from a Memory Device. . . . .74
Printing TIFF Files from a Memory Device. . . . . 75
Printing Web Pages........................ 76
Printing Web Pages from a Computer.........76
Printing Web Pages from Smart Devices.......76
Printing Using a Cloud Service................77
Registering to Epson Connect Service from
the Control Panel........................77
Copying
Available Copying Methods..................80
Copying Originals.......................80
Copying on 2-Sides...................... 81
Copying by Enlarging or Reducing...........81
Copying Multiple Originals onto One Sheet. . . . .82
Copying in Page Order....................83
Copying Originals Using Good Quality. . . . . . . . 83
Copying ID card........................ 84
2
Basic Menu Options for Copying.............. 84
Color Mode:........................... 84
Density:...............................84
Paper Setting:.......................... 84
Reduce/Enlarge:.........................84
Original Type:..........................85
2-Sided:...............................85
Advanced Menu Options for Copying...........86
Multi-Page:............................86
Original Size:...........................86
Finishing:............................. 86
Orientation (Original):....................86
Image Quality:..........................86
Binding Margin:.........................87
Reduce to Fit Paper:......................87
Remove Shadow:........................87
Remove Punch Holes:.................... 87
ID Card Copy:..........................87
Clear All Settings:....................... 87
Scanning
Available Scanning Methods..................89
Scanning Originals to a Network Folder.........89
Destination Menu Options for Scanning to a
Folder................................90
Scan Menu Options for Scanning to a Folder. . . . 91
Scanning Originals to an Email. . . . . . . . . . . . . . . .92
Recipient Menu Options for Scanning to an
Email................................ 93
Scan Menu Options for Scanning to an Email. . . 93
Scanning Originals to a Computer............. 95
Scanning Originals to a Memory Device.........96
Basic Menu Options for Scanning to a
Memory Device.........................96
Advanced Menu Options for Scanning to a
Memory Device.........................97
Scanning Originals to the Cloud...............98
Basic Menu Options for Scanning to the Cloud. . 99
Advanced Menu Options for Scanning to the
Cloud................................99
Scanning Using WSD......................100
Setting Up a WSD Port...................101
Scanning Originals to a Smart Device..........102
Faxing
Before Using Fax Features...................104
Overview of this Printer's Fax Features.........104
Feature: Sending Faxes..................104
Feature: Receiving Faxes..................105
Feature: PC-FAX Send/Receive
(Windows/Mac OS).....................105
Features: Various Fax Reports..............106
Feature: Security when Sending and
Receiving Faxes........................106
Features: Other Useful Features........... 106
Sending Faxes Using the Printer..............107
Selecting Recipients.....................107
Various Ways of Sending Faxes.............108
Receiving Faxes on the Printer............... 111
Receiving Incoming Faxes.................111
Receiving Faxes by Making a Phone Call......113
Viewing Received Faxes Saved in the Printer
on the LCD Screen......................114
Menu Options for Faxing...................115
Recipient.............................115
Fax Settings...........................115
More................................117
Menu Options for Inbox....................118
Open Inbox (XX Unread).................118
Using Other Faxing Features.................119
Printing Fax Report Manually..............119
Sending a Fax from a Computer..............119
Sending Documents Created Using an
Application (Windows).................. 120
Sending Documents Created Using an
Application (Mac OS)....................122
Receiving Faxes on a Computer...............123
Checking for New Faxes (Windows).........124
Checking for New Faxes (Mac OS).......... 125
Canceling the Feature that Saves Incoming
Faxes to the Computer...................126
Maintaining the Printer
Checking the Status of Consumables...........128
Improving Print, Copy, Scan, and Fax Quality. . . . 128
Adjusting the Print Quality................128
Checking and Cleaning the Print Head.......129
Preventing nozzle clogging................131
Aligning the Print Head..................131
Cleaning the Paper Path for Ink Smears.......131
Cleaning the Scanner Glass................131
Cleaning the ADF...................... 132
Cleaning the Printer.......................135
Saving Power............................135
Saving Power (Control Panel)..............135
Installing or Uninstalling Applications Separately. 136
3
Installing the Applications Separately........ 136
Adding the Printer (for Mac OS Only)........138
Uninstalling Applications.................138
Updating Applications and Firmware. . . . . . . . 140
Transporting and Storing the Printer...........141
Solving Problems
e Printer Does Not Work as Expected........ 145
e Printer Does Not Turn On or O........145
Power Turns O Automatically.............145
Paper Does Not Feed Properly. . . . . . . . . . . . . 145
Cannot Print..........................149
Cannot Start Scanning...................166
Cannot Send or Receive Faxes..............178
Cannot Operate the Printer as Expected. . . . . . 193
A Message is Displayed on the LCD Screen. . . . . . 197
Paper Gets Jammed.......................199
Preventing Paper Jams...................199
It is Time to Replace the Ink Cartridges.........200
Ink Cartridge Handling Precautions.........200
Replacing Ink Cartridges................. 202
Continue Printing Temporarily without
Replacing Ink Cartridges................. 203
It is Time to Replace the Maintenance Box. . . . . . .206
Maintenance Box Handling Precautions. . . . . . 206
Replacing a Maintenance Box..............207
Printing, Copying, Scanning, and Faxing
Quality is Poor...........................208
Print Quality is Poor.....................208
Copy Quality is Poor.................... 217
Scanned Image Problems.................224
e Quality of the Sent Fax is Poor..........226
Received Fax Quality is Poor...............228
Cannot Solve Problem.....................229
Cannot Solve Printing or Copying Problems. . . 229
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been
Connected to the Network..................232
Using a Network Printer from a Second
Computer............................232
Using a Network Printer from a Smart Device. . 233
Re-setting the Network Connection........... 233
When Replacing the Wireless Router.........233
When Changing the Computer.............234
Changing the Connection Method to the
Computer............................235
Making Wi-Fi Settings from the Control Panel. .237
Connecting a Smart Device and Printer Directly
(Wi-Fi Direct)...........................240
About Wi-Fi Direct..................... 240
Connecting to an iPhone, iPad or iPod touch
using Wi-Fi Direct......................241
Connecting to Android Devices using Wi-Fi
Direct...............................244
Connecting to Devices other than iOS and
Android using Wi-Fi Direct...............245
Disconnecting Wi-Fi Direct (Simple AP)
Connection...........................248
Changing the Wi-Fi Direct (Simple AP)
Settings Such as the SSID.................248
Checking the Network Connection Status.......249
Checking the Network Connection Status
from the Control Panel...................250
Printing a Network Connection Report. . . . . . . 251
Printing a Network Status Sheet............ 256
Checking the Network of the Computer
(Windows only)........................257
Product Information
Paper Information........................259
Available Paper and Capacities.............259
Unavailable Paper Types..................263
Consumable Products Information............264
Ink Cartridge Codes.....................264
Maintenance Box Code...................264
Soware Information......................265
Soware for Printing.................... 265
Soware for Scanning....................269
Soware for Faxing..................... 269
Soware for Package Creation..............270
Soware for Making Settings or Managing
Devices..............................271
Soware for Updating................... 273
Settings Menu List........................274
General Settings........................274
Print Counter..........................287
Supply Status..........................288
Maintenance..........................288
Language.............................289
Printer Status/Print..................... 289
Contacts Manager......................289
User Settings..........................290
Product Specications..................... 290
Printer Specications....................290
Scanner Specications................... 291
4
ADF Specications......................292
Fax Specications.......................292
Using Port for the Printer.................293
Interface Specications...................294
Network Specications...................294
Supported ird Party Services.............297
Memory Device Specications............. 297
Supported Data Specications..............298
Dimensions...........................298
Electrical Specications.................. 299
Environmental Specications..............300
Installation Location and Space.............301
System Requirements....................302
Regulatory Information....................302
Standards and Approvals................. 302
Restrictions on Copying..................304
Administrator Information
Connecting the Printer to the Network.........306
Before Making Network Connection.........306
Connecting to the Network from the Control
Panel................................308
Settings to Use the Printer...................310
Using the Print Functions.................310
Setting Up AirPrint..................... 316
Conguring a Mail Server.................317
Setting a Shared Network Folder............321
Making Contacts Available................337
Preparing to Scan.......................345
Making Fax Features Available.............346
Making Basic Operation Settings for the Printer 356
Problems when Making Settings............359
Managing the Printer......................361
Disabling the External Interface............ 361
Monitoring a Remote Printer.............. 362
Backing Up the Settings..................362
Advanced Security Settings..................364
Security Settings and Prevention of Danger. . . . 364
Controlling Using Protocols...............364
Using a Digital Certicate.................368
SSL/TLS Communication with the Printer. . . . .374
Solving Problems for Advanced Security......375
Where to Get Help
Technical Support Web Site..................381
Contacting Epson Support..................381
Before Contacting Epson................. 381
Help for Users in Europe..................381
Help for Users in Australia................382
Help for Users in New Zealand.............382
5
Guide to This Manual
Introduction to the Manuals...........................................7
Searching for Information.............................................7
Printing Only the Pages You Need.......................................8
About is Manual..................................................8
Trademarks...................................................... 10
Copyright........................................................10
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, check the various types of
help information available from the printer itself or from the Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer and installing the soware.
❏User's Guide (digital manual)
is manual. is manual is available as PDF and Web manuals. Provides overall information and instructions
on using the printer, on network settings when using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
To view the Web manual, visit the following website, enter the product name, and then go to Support.
http://epson.sn
Searching for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
ections using the bookmarks. is section explains how to use a PDF manual that has been opened in Adobe
Acrobat Reader DC on your computer.
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt. and then press ←.
Guide to This Manual
>
Searching for Information
7
❏Mac OS: Hold down the command key, and then press ←.
Printing Only the Pages You Need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
is section explains the meaning of marks and symbols, notes on descriptions, and operating system reference
information used in this manual.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Guide to This Manual
>
About This Manual
>
Marks and Symbols
8
Related Information
&Links to related sections.
Notes on Screenshots and Illustrations
❏Screenshots of the printer driver are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on
themodel, the method of operation is the same.
❏Some of the menu items on the LCD screen vary depending on the model and settings.
❏You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
Guide to This Manual
>
About This Manual
>
Operating System References
9
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, ColorSync, Safari, AirPrint, iPad, iPhone, iPod touch, and iTunes are
trademarks of Apple Inc., registered in the U.S. and other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the
United States and/or other countries.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
❏Mopria® and the Mopria® Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
Guide to This Manual
>
Copyright
10
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Guide to This Manual
>
Copyright
11
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
❏Avoid using a telephone during an electrical storm. ere may be a remote risk of electric shock from lightning.
❏Do not use a telephone to report a gas leak in the vicinity of the leak.
Safety Instructions for Ink
❏Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the ink cartridge and the maintenance box; otherwise ink may get into your eyes or on your
skin.
❏Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear
their labels. Doing so may cause ink leakage.
❏Keep ink cartridges and maintenance box out of the reach of children.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
13
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
14
❏Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Using the Touchscreen
❏e LCD screen may contain a few small bright or dark spots, and because of its features it may have an uneven
brightness. ese are normal and do not indicate that it is damaged in any way.
❏Only use a dry, so cloth for cleaning. Do not use liquid or chemical cleaners.
❏e exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel
surface chips or cracks, and do not touch or attempt to remove the broken pieces.
❏Press the touchscreen gently with your nger. Do not press force or operate with your nails.
❏Do not use sharp objects such as ball point pens or sharp pencils to perform operations.
❏Condensation inside the touchscreen due to abrupt changes in temperature or humidity may cause
performance to deteriorate.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Protecting Your Personal Information
When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's
memory by selecting the menus on the control panel as described below.
Settings > General Settings > System Administration > Restore Default Settings > Clear All Data and Settings
Important Instructions
>
Protecting Your Personal Information
15
Front
AADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF.
BADF input tray Feeds originals automatically.
CADF edge guide Feeds originals straight into the printer. Slide to the edge of the
originals.
DADF document support Supports originals over A4 size.
EADF output tray Holds originals ejected from the ADF.
FPaper cassette1 or Paper cassette Loads paper.
GPaper cassette2 Available models only.
Loads paper.
AOutput tray Holds the ejected paper.
Part Names and Functions
>
Front
17
BEdge guide Feeds the paper straight into the printer. Slide to the edges of the
paper.
CPaper cassette Loads paper.
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals. You can place the originals that are not fed from
the ADF such as envelopes or thick books.
CControl panel Allows you to make settings and perform operations on the printer.
Also displays the printer’s status.
DExternal interface USB port Connects memory devices.
Inside
Part Names and Functions
>
Inside
18
AScanner unit Scans placed originals. Open when replacing ink cartridges or
removing jammed paper inside the printer.
BInk cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles
underneath.
Rear
AMaintenance box cover Remove when replacing the maintenance box. The maintenance
box is a container that collects a very small amount of surplus ink
during cleaning or printing.
BRear cover Remove when removing jammed paper.
CLAN port Connects a LAN cable.
DUSB port Connects a USB cable to connect with a computer.
EAC inlet Connects the power cord.
FLINE port Connects a phone line.
GEXT. port Connects external phone devices.
Part Names and Functions
>
Rear
19
Guide to the Control Panel
Control Panel.....................................................21
Home Screen Conguration.......................................... 21
Menu Screen Conguration...........................................23
Entering Characters................................................ 24
Viewing Animations................................................25
Control Panel
ATurns the printer on or o.
Unplug the power cord when the power light is o.
BTurns on when received documents that have not yet been read, printed, or saved, are stored in the printer's
memory.
CDisplays the home screen.
DDisplays menus and messages. You can change the angle of the control panel.
When no operations are performed for a specic length of time, the printer enters sleep mode and the display
turns o. Tap anywhere on the touch screen to turn on the display. Depending on the current settings, pressing
the power button wakes the printer from sleep mode.
EDisplays the Help screen.
You can check solutions to problems from here.
Home Screen Conguration
Guide to the Control Panel
>
Home Screen Conguration
21
ADisplays the Supply Status screen.
You can check the approximate ink levels and the approximate service life of the maintenance
box.
BDisplays the network connection status. See the following for more details.
“Guide to the Network Icon” on page 22
CDisplays the Device Sound Settings screen.
You can set Mute and Quiet Mode. You can also access the Sounds menu from this screen. You
can also make this setting from the Settings menu.
Settings > General Settings > Basic Settings > Sounds
Indicates whether or not Quiet Mode is set for the printer. When this
feature is enabled, the noise made by printer operations is reduced, but
print speed may slow down. However, noises may not be reduced
depending on the selected paper type and print quality.
Indicates that Mute is set for the printer.
DDisplays the Fax Data Information screen. The number displayed indicates the number of faxes
that have not yet been read, printed, or saved.
EDisplays each menu.
❏Copy
Allows you to copy documents.
❏Scan
Allows you to scan documents and save them to a memory device or a computer.
❏Fax
Allows you to send faxes.
❏Presets
Allows you to register frequently used settings for copying, scanning, or faxing as a preset.
❏Memory Device
Allows you to print JPEG or TIFF data on a memory device such as a USB ash device connected to the printer.
❏Maintenance
Displays the menus recommended to improve the quality of your printouts such as unclogging nozzles by printing
a nozzle check pattern and performing head cleaning, and improving blurring or banding in your printouts by
aligning the print head. You can also make this setting from the Settings menu.
Settings > Maintenance
❏Settings
Allows you to make settings related to maintenance, printer settings, and operations.
FScrolls the screen to the right.
Guide to the Network Icon
The printer is not connected to a wired (Ethernet) network or unset it.
The printer is connected to a wired (Ethernet) network.
Guide to the Control Panel
>
Home Screen Conguration
>
Guide to the Network Icon
22
The printer is not connected to a wireless (Wi-Fi) network.
The printer is searching for SSID, unset IP address, or having a problem with a wireless
(Wi-Fi) network.
The printer is connected to a wireless (Wi-Fi) network.
The number of bars indicates the signal strength of the connection. The more bars
there are, the stronger the connection.
The printer is not connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP)
mode.
The printer is connected to a wireless (Wi-Fi) network in Wi-Fi Direct (Simple AP) mode.
Menu Screen Conguration
AReturns to the previous screen.
BSwitches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab
displays other items that you can set as necessary.
C
Displays the list of setting items. When is displayed, you can view additional information by selecting the icon.
Make settings by selecting the item or adding a check mark. When you have changed an item from the user default
or the factory default, is displayed on the item.
Grayed out items are not available. Select the item to check why it is unavailable.
If any problems occur, is displayed on the item. Select the icon to check how to solve the problem.
Guide to the Control Panel
>
Menu Screen Conguration
23
DStarts operations using the current settings. Items vary depending on the menu.
Presets Displays the preset list. You can register current setting as a preset, or load registered presets.
Copies Displays the on-screen keypad allowing you to enter the number of copies.
Preview Displays a preview of the image before printing, copying, scanning, or sending faxes.
x
Starts printing, copying, scanning, or sending faxes.
Entering Characters
You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on.
AIndicates the character count.
BMoves the cursor to the input position.
CSwitches between upper case and lower case or numbers and symbols.
DSwitches the character type.
: You can enter numbers and symbols.
: You can enter letters.
EEnters frequently used email domain addresses or URLs by simply selecting the item.
FEnters a space.
GEnters character.
HDeletes a character to the left.
Guide to the Control Panel
>
Entering Characters
24
Viewing Animations
You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD
screen.
❏Select : Displays the help screen. Select How To and select the items that you want to view.
❏Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
Guide to the Control Panel
>
Viewing Animations
25
Paper Handling Precautions
❏Read the instruction sheets supplied with the paper.
❏To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the
sheets supplied with the paper.
❏Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-
printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams
continue.
❏Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper
packaging or contact the manufacturer to conrm the paper specications.
❏Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
Related Information
&“Unavailable Paper Types” on page 263
Paper Size and Type Settings
If you register the paper size and type on the screen displayed when you insert the paper cassette, the printer
informs you when the registered information and print settings dier. is prevents you from wasting paper and
Loading Paper
>
Paper Size and Type Settings
27
ink by making sure you are not printing on the wrong paper size or printing in the wrong color due to using
settings that do not match the paper type.
If displayed paper size and type dier from the loaded paper, select the item to change. If the settings match the
loaded paper, close the screen.
Note:
You can also display the paper size and paper type settings screen by selecting Settings > General Settings > Printer
Settings > Paper Source Settings > Paper Setting.
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Control Panel Printer Driver
Epson Business Paper
Epson Bright White Ink Jet Paper
Plain paper Plain paper
Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy
Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Glossy
Epson Premium Semigloss Photo
Paper
Prem. Semigloss Epson Premium Semigloss
Epson Photo Paper Glossy Glossy Photo Paper Glossy
Epson Double-Sided Matte Paper Matte Epson Matte
Epson Matte Paper-Heavyweight Matte Epson Matte
Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet
Loading Paper
>
Paper Size and Type Settings
>
List of Paper Type
28
Loading Paper
You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen.
Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display
the animations. Select Finish to close the animation screen.
Loading Pre-punched Paper
Load a single sheet of pre-punched paper in the paper cassette.
Paper size: A4, B5, A5, A6, Letter, Legal
❏Adjust the print position of your le to avoid printing over the holes.
❏Automatic 2-sided printing is not available for pre-punched paper.
❏Select Letterhead or Preprinted as the paper type setting.
Loading Paper
>
Loading Paper
>
Loading Pre-punched Paper
29
Loading Long Papers
Select User-Dened as the paper size setting.
❏Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems.
❏Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.
Loading Paper
>
Loading Paper
>
Loading Long Papers
30
Placing Originals
Place originals on the scanner glass or the ADF.
You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the
originals at the same time. See the link below for the specications of the ADF.
“ADF Specications” on page 292
Follow the steps below to view the video for placing originals.
Select , and then select How To > Place Originals. Select the method of placing originals that you want to view.
Select Finish to close the animation screen.
When using the scanner glass
!
Caution:
Be careful not to trap your ngers when closing the document cover. Otherwise you may be injured.
c
Important:
❏When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.
❏Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
Note:
❏If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original
may be displaced or reduced. Remove any trash and dirt on the scanner glass before scanning.
❏A range of 1.5 mm from the corner of the scanner glass is not scanned.
❏When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF.
❏If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Placing Originals
>
Placing Originals
32
When using the ADF
c
Important:
❏Do not load originals above the line just under the triangle symbol inside the ADF edge guide.
❏Do not add originals while scanning.
Related Information
&“Originals that are not Supported by the ADF” on page 33
&“Scanner Specications” on page 291
Originals that are not Supported by the ADF
c
Important:
Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the
original. Scan these documents on the scanner glass instead.
To prevent paper jams, avoid placing the following originals in the ADF. For these types, use the scanner glass.
❏Originals that are torn, folded, wrinkled, deteriorated, or curled
❏Originals with binder holes
❏Originals held together with tape, staples, paper clips etc.
❏Originals that have stickers or labels stuck to them
❏Originals that are cut irregularly or not right angled
❏Originals that are bound
❏OHPs, thermal transfer paper, or carbon backs
Placing Originals
>
Originals that are not Supported by the ADF
33
Inserting and Removing an External USB Device
You can insert an external USB device into the external interface USB port by referring to the animations displayed
on the printer's LCD screen.
Select , and then select How To > USB memory connection.
Perform the steps in reverse order to remove the external USB device.
c
Important:
If you remove the external USB device while operating the printer, the data on the external USB device may be lost.
Related Information
&“Memory Device Specications” on page 297
Sharing Data on a Memory Device
From a computer, you can write or read data on a memory device such as a USB ash drive that has been
connected to the printer.
c
Important:
When sharing a memory device inserted in the printer between computers connected by USB or over a network,
write access is only allowed to the computers that are connected by the method you selected on the printer. To write
to the memory device, enter Settings > General Settings > Printer Settings > Memory Device Interface > File
Sharing on the control panel and then select a connection method.
Note:
It takes a while to recognize data from a computer if a large memory device, such as 2 TB HDD, is connected.
Windows
Select a memory device from Computer or My Computer. e data on the memory device is displayed.
Note:
If you connected the printer to the network without using the soware disc or Web Installer, map an external interface USB
port as a network drive. Open Run and enter a printer name \\XXXXX or a printer's IP address \\XXX.XXX.XXX.XXX to
Open:. Right-click a device icon displayed to assign the network. e network drive appears in Computer or My Computer.
Inserting and Removing a Memory Device
>
Sharing Data on a Memory Device
35
Mac OS
Select a corresponding device icon. e data on the external storage device is displayed.
Note:
❏To remove a memory device, drag and drop the device icon to the trash icon. Otherwise, data on the shared drive may
not be displayed correctly when another memory device is inserted.
❏To access a memory device through the network, select Go > Connect to Server from the menu on the desktop. Enter a
printer name cifs://XXXXX or smb://XXXXX (Where "XXXXX" is the printer name) in the Server Address, and then
click Connect.
Related Information
&“Memory Device Specications” on page 297
Inserting and Removing a Memory Device
>
Sharing Data on a Memory Device
36
Printing
Printing Documents................................................38
Printing on Envelopes...............................................73
Printing Photos....................................................74
Printing Web Pages.................................................76
Printing Using a Cloud Service........................................ 77
Printing Documents
Printing from a Computer - Windows
Printing Using Easy Settings
Note:
Operations may dier depending on the application. See the application's help for details.
1. Load paper in the printer.
“Loading Paper” on page 29
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
38
6. Change the settings as necessary.
See the menu options for the printer driver for details.
Note:
❏You can also see the online help for explanations of the setting items. Right-clicking an item displays Help.
❏When you select Print Preview, you can see a preview of your document before printing.
7. Click OK to close the printer driver window.
8. Click Print.
Note:
❏When you select Print Preview, a preview window is displayed. To change the settings, click Cancel, and then repeat
the procedure from step 2.
❏If you want to cancel printing, on your computer right-click on your printer in Devices and Printers, Printer, or in
Printers and Faxes. Click See what's printing, right-click on the job you want to cancel, and then select Cancel.
However, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this
case, cancel the print job by using the printer's control panel.
Related Information
&“Available Paper and Capacities” on page 259
&“List of Paper Type” on page 28
&“Menu Options for the Printer Driver” on page 39
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Main Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Paper Source:
Select the paper source from which the paper is fed. Select Auto Select to automatically select the
paper source selected in the print settings on the printer. is feature is available for the WF-4830
Series only.
Document Size:
Select the paper size on which you want to print. If you select User-Dened, enter the paper width
and height, and then register the size.
Borderless:
Enlarges the print data slightly more than the paper size so that no margins are printed around the
edges of the paper. Click Settings to select the amount of enlargement.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
39
Orientation:
Select the orientation you want to use to print.
Paper Type:
Select the type of paper on which you print.
Quality:
Select the pint quality you want to use for printing. Available settings depend on the paper type you
select. Selecting High provides higher quality printing, but the printing speed may be slower.
Color:
Select whether to print in color or in monochrome.
2-Sided Printing:
Allows you to perform 2-sided printing.
Settings:
You can specify the binding edge and the binding margins. When printing multi-page
documents, you can select to print starting from either the front or the back side of the page.
Print Density:
Select the document type to adjust the print density. If the appropriate print density is selected,
you can prevent images from bleeding through to the reverse side. Select User Dened to
adjust the print density manually.
Multi-Page:
Allows you to print several pages on one sheet or perform poster printing. Click Layout Order to
specify the order in which pages are printed.
Copies:
Set the number of copies you want to print.
Collate:
Prints multi-page documents collated in order and sorted into sets.
Reverse Order:
Allows you to print from the last page so that the pages are stacked in the correct order aer
printing.
Quiet Mode:
Reduces the noise the printer makes. However, enabling this may reduce print speed.
Print Preview:
Displays a preview of your document before printing.
Job Arranger Lite:
Job Arranger Lite allows you to combine several les created by dierent applications and print them
as a single print job.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
40
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values. e settings on the More Options tab are also reset
to their defaults.
Ink Levels:
Displays the approximate ink level.
More Options Tab
Printing Presets:
Add/Remove Presets:
You can add or remove your own presets for frequently used print settings. Select the preset you want
to use from the list.
Document Size:
Select the paper size on which you want to print.
Output Paper:
Select the paper size on which you want to print. If the Document Size diers from the Output
Paper, Reduce/Enlarge Document is selected automatically. You do not have to select it when
printing without reducing or enlarging the size of a document.
Reduce/Enlarge Document:
Allows you to reduce or enlarge the size of a document.
Fit to Page:
Automatically reduce or enlarge the document to t to the paper size selected in Output
Paper.
Zoom to:
Prints with a specic percentage.
Center:
Prints images in the center of the paper.
Color Correction:
Automatic:
Adjusts the tone of images automatically.
Custom:
Allows you to perform manual color correction. Clicking Advanced opens the Color
Correction screen where you can select a detailed method of color correction. Allows you to
set the method for Color Universal Print and emphasize text and thin lines when you click
Printing
>
Printing Documents
>
Printing from a Computer - Windows
41
Image Options. You can also enable Edge Smoothing, Fix Red-Eye, and print settings with
reduced edge blurring.
Watermark Features:
Allows you to make settings for anti-copy patterns, watermarks, or headers and footers.
Add/Delete:
Allows you to add or remove any anti-copy patterns or watermarks that you want to use.
Settings:
Allows you to set the printing method for anti-copy patterns or watermarks.
Header/Footer:
You can print information such as a user name and printing date in headers or footers. You can
then set color, font, size, or style.
Additional Settings:
Rotate 180°:
Rotates pages 180 degrees before printing. Select this item when printing on paper such as
envelopes that are loaded in xed direction in the printer.
Bidirectional Printing:
Prints when the print head moves in both directions. e print speed is faster, but the quality
may decline.
Mirror Image:
Inverts the image so that it prints as it would appear in a mirror.
Show Settings/Hide Settings:
Displays a list of items currently set on the Main and More Options tabs. You can show or hide the
current setting list screen.
Restore Defaults:
Return all settings to their factory default values. e settings on the Main tab are also reset to their
defaults.
Maintenance Tab
Print Head Nozzle Check:
Prints a nozzle check pattern to check if the print head nozzles are clogged.
Print Head Cleaning:
Cleans the clogged nozzles in the print head. Because this feature uses some ink, clean the print head
only if the nozzles are clogged. Print a nozzle check pattern and then select Cleaning.
Job Arranger Lite:
Opens the Job Arranger Lite window. Here you can open and edit previously saved data.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
42
EPSON Status Monitor 3:
Opens the EPSON Status Monitor 3 window. Here you can conrm the status of the printer and the
consumables.
Monitoring Preferences:
Allows you to make settings for items on the EPSON Status Monitor 3 window.
Extended Settings:
Allows you to make a variety of settings. Right-click each item to view the Help for more details.
Print Queue:
Displays the jobs waiting to be printed. You can check, pause, or resume print jobs.
Language:
Changes the language to be used on the printer driver window. To apply the settings, close the printer
driver, and then open it again.
Software Update:
Starts EPSON Soware Updater to check for the latest version of applications on the Internet.
Online Order:
Allows you to access the site where you can purchase Epson's ink cartridges.
Technical Support:
If the manual is installed on your computer, the manual is displayed. If it is not installed, you can
connect to the Epson Web site to check the manual and available technical support.
Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type).
2. Click Add/Remove Presets in Printing Presets.
3. Enter a Name and, if necessary, enter a comment.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
43
4. Click Save.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then
delete it.
“Main Tab” on page 39
“More Options Tab” on page 41
5. Click Print.
e next time you want to print using the same settings, select the registered setting name from Printing Presets,
and click OK.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing on 2-Sides
You can use either of the following methods to print on both sides of the paper.
❏Automatic 2-sided printing
❏Manual 2-sided printing
When the printer has nished printing the rst side, ip the paper over to print on the other side.
Note:
❏is feature is not available for borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 263
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the method of 2-Sided Printing.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
44
2. Click Settings, make the appropriate settings, and then click OK.
3. Click Print Density, make the appropriate settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
❏is setting is not available when you select manual 2-sided printing.
❏Printing may be slow depending on the combination of options selected for Print Density in the Select Document
Type window and for Quality on the Main tab.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
5. Click Print.
For manual 2-sided printing, when the rst side has nished printing, a pop-up window is displayed on the
computer. Follow the on-screen instructions.
Related Information
&“Available Paper and Capacities” on page 259
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing a Booklet
You can also print a booklet that can be created by re-ordering the pages and folding the printout.
Printing
>
Printing Documents
>
Printing from a Computer - Windows
45
Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 263
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is
disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
❏However, it may not be available when the printer is accessed over a network or is used as a shared printer.
1. On the printer driver's Main tab, select the type of long-edge binding you want to use from 2-Sided Printing.
2. Click Settings, select Booklet, and then select Center Binding or Side Binding.
❏Center Binding: Use this method when printing a small number of pages that can be stacked and easily
folded in half.
❏Side Binding. Use this method when printing one sheet (four pages) at a time, folding each in half, and then
putting them together in one volume.
3. Click OK.
4. When printing data that has a lot of photos and images, click Print Density, and then make the appropriate
settings, and then click OK.
When setting Print Density, you can adjust print density according to the document type.
Note:
Printing may be slow depending on the combination of options selected for Select Document Type in the Print Density
Adjustment window and for Quality on the Main tab.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
6. Click Print.
Related Information
&“Available Paper and Capacities” on page 259
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
Note:
is feature is not available with borderless printing.
1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting.
2. Click Layout Order, make the appropriate settings, and then click OK.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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47
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, make the following settings.
❏Document Size: Select the size of the paper you set in the application setting.
❏Output Paper: Select the paper size you loaded in the printer.
Fit to Page is automatically selected.
Note:
Click Center to print the reduced image in the middle of the paper.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
3. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Printing Documents
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48
Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
Note:
is feature is not available with borderless printing.
1. On the printer driver's More Options tab, select the document size from the Document Size setting.
2. Select the paper size you want to print on from the Output Paper setting.
3. Select Reduce/Enlarge Document, Zoom to, and then enter a percentage.
Select Center to print the images in the center of the page.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
5. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing
>
Printing Documents
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Printing from a Computer - Windows
49
Printing One Image on Multiple Sheets for Enlargement (Creating a Poster)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Note:
is feature is not available with borderless printing.
1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page
setting.
2. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
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2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
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10. Cut o the remaining margins along the outer guide.
Printing with a Header and Footer
You can print information such as a user name and printing date in headers or footers.
1. On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer.
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2. Settings, and then select the items you want to print.
Note:
❏To specify the rst page number, select Page Number from the position you want to print in the header or footer, and
then select the number in Starting number.
❏If you want to print text in the header or footer, select the position you want to print, and then select Te xt. Enter the
text you want to print in the text input eld.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing a Watermark
You can print a watermark such as "Condential" or an anti-copy pattern on your printouts. If you print with an
anti-copy pattern, the hidden letters appear when photocopied in order to distinguish the original from the copies.
Anti-Copy Pattern is available under the following conditions:
❏Paper Type: Plain paper, Copy paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, or
ick paper
❏Borderless: Not selected
❏Quality: Standard
❏2-Sided Printing: O, Manual (Long-edge binding), or Manual (Short-edge binding)
❏Color Correction: Automatic
Note:
You can also add your own watermark or anti-copy pattern.
1. On the printer driver's More Options tab, click Watermark Features, and then select Anti-Copy Pattern or
Watermark.
2. Click Settings to change details such as the size, density, or position of the pattern or the mark.
3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
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“More Options Tab” on page 41
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing Multiple Files Together
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as multi-page layout, and 2-sided printing.
1. On the printer driver's Main tab, select Job Arranger Lite.
“Main Tab” on page 39
2. Click Print.
When you start printing, the Job Arranger Lite window is displayed.
3. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat the above steps.
4. When you select a print job added to Print Project Lite in the Job Arranger Lite window, you can edit the page
layout.
5. Click Print from the File menu to start printing.
Note:
If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are
currently working on is canceled. Click Save from the File menu to save the current job. e extension of the saved les
is "ecl".
To open a Print Project, click Job Arranger Lite on the printer driver's Maintenance tab to open the Job Arranger Lite
window. Next, select Open from the File menu to select the le.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Printing Using the Color Universal Print Feature
You can enhance the visibility of texts and images in printouts.
Color Universal Print is only available when the following settings are selected.
❏Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality
plain paper
❏Quality: Standard or a higher quality
❏Print Color:Color
❏Applications: Microso® Oce 2007 or later
❏Text Size: 96 pts or smaller
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select an option from the Color Universal Print setting.
3. Enhancement Options to make further settings.
4. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
5. Click Print.
Note:
❏Certain characters may be altered by patterns, such as "+" appearing as "±".
❏Application-specic patterns and underlines may alter content printed using these settings.
❏Print quality may decrease in photos and other images when using Color Universal Print settings.
❏Printing is slower when using Color Universal Print settings.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. On the printer driver's More Options tab, select the method of color correction from the Color Correction
setting.
❏Automatic: is setting automatically adjusts the tone to match the paper type and print quality settings.
❏Custom: Click Advanced, you can make your own settings.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
3. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing to Emphasize Thin Lines
You can thicken thin lines that are too thin to print.
1. On the printer driver's More Options tab, click Image Options in the Color Correction setting.
2. Select Emphasize in Lines.
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3. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing Clear Bar Codes
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, ick paper, Epson
Photo Quality Ink Jet, Epson Matte, or Envelope
❏Quality: Standard
1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
2. Set the other items on the Main and More Options tabs as necessary, and then click OK.
“Main Tab” on page 39
“More Options Tab” on page 41
3. Click Print.
Note:
Deblurring may not always be possible depending on the circumstances.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Printing from a Computer - Mac OS
Printing Using Easy Settings
Note:
Operations and screens dier depending on the application. See the application's help for details.
1. Load paper in the printer .
“Loading Paper” on page 29
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Select your printer.
5. Select Print Settings from the pop-up menu.
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Note:
If the Print Settings menu is not displayed on macOS Catalina or later, macOS High Sierra, macOS Sierra, OS X El
Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed
correctly. Enable it from the following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again. See the following to add a printer.
“Adding the Printer (for Mac OS Only)” on page 138
macOS Mojave cannot access Print Settings in applications made by Apple such as TextEdit.
6. Change the settings as necessary.
See the menu options for the printer driver for details.
7. Click Print.
Note:
If you want to cancel printing, on your computer click the printer icon in the Dock. Select the job you want to cancel,
and then do one of the following. However, you cannot cancel a print job from the computer once it has been completely
sent to the printer. In this case, cancel the print job by using the printer's control panel.
❏OS X Mountain Lion or later
Click next to the progress meter.
❏Mac OS X v10.6.8 to v10.7.x
Click Delete.
Related Information
&“Available Paper and Capacities” on page 259
&“List of Paper Type” on page 28
&“Menu Options for Print Settings” on page 65
Menu Options for the Printer Driver
Open the print window in an application, select the printer, and then access the printer driver window.
Note:
Menus vary depending on the option you selected.
Menu Options for Layout
Pages per Sheet:
Select the number of pages to be printed on one sheet.
Layout Direction:
Specify the order in which the pages will be printed.
Border:
Prints a border around the pages.
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Reverse page orientation:
Rotates pages 180 degrees before printing. Select this item when printing on paper such as envelopes
that are loaded in xed direction in the printer.
Flip horizontally:
Inverts an image to print as it would appear in a mirror.
Menu Options for Color Matching
ColorSync/EPSON Color Controls:
Select the method for color adjustment. ese options adjusts colors between the printer and the
computer display to minimize the dierence in color.
Menu Options for Paper Handling
Collate pages:
Prints multi-page documents collated in order and sorted into sets.
Pages to Print:
Select to print only odd pages or even pages.
Page Order:
Select to print from the top or the last page.
Scale to t paper size:
Prints to t to the paper size you loaded.
❏Destination Paper Size:
Select the paper size to print on.
❏Scale down only:
Select this when you want to reduce the size only if the print data is too large for the paper size
loaded in the printer.
Menu Options for Cover Page
Print Cover Page:
Select whether or not to print a cover page. When you want to add a back cover, select Aer document.
Cover Page Type:
Select the contents of the cover page.
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Menu Options for Print Settings
Paper Source:
Select the paper source from which the paper is fed. Select Auto Select to automatically select the paper
source selected in the print settings on the printer. is feature is available for the WF-4830 Series only.
Media Type:
Select the type of paper on which you print.
Print Quality:
Select the pint quality you want to use for printing. e options vary depending on the paper type.
Borderless:
is checkbox is selected when you select a borderless paper size.
In borderless printing, the print data is enlarged slightly more than the paper size so that no margins
are printed around the edges of the paper.
Expansion: Select the amount of enlargement.
Grayscale:
Select when you want to print in black or shades of gray.
Mirror Image:
Inverts the image so that it prints as it would appear in a mirror.
Menu Options for Color Options
Manual Settings:
Adjusts the color manually. In Advanced Settings, you can select detailed settings.
PhotoEnhance:
Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and
brightness of the original image data.
O (No Color Adjustment):
Print without enhancing or adjusting the color in any way.
Menu Options for Two-sided Printing Settings
Two-sided Printing:
Prints on both sides of the paper.
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Adding Printing Presets for Easy Printing
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
1. Set each item such as Print Settings and Layout (Paper Size, Media Type, and so on).
2. Click Presets to save the current settings as a preset.
3. Click OK.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
4. Click Print.
e next time you want to print using the same settings, select the registered preset name from the Presets.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing on 2-Sides
You can print on both sides of the paper.
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Note:
❏is feature is not available with borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
“Paper for 2-Sided Printing” on page 263
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
1. Select Two-sided Printing Settings from the pop-up menu.
2. Select the bindings in Two-sided Printing.
3. Select the type of original in Document Type.
Note:
❏Printing may be slow depending on the Document Type setting.
❏If you are printing high-density data such as photos or graphs, select Text & Photo s or Te xt & Graphi c s as the
Document Type setting. If scung occurs or the image bleeds through to the reverse side, adjust the print density
and ink drying time by clicking the arrow mark next to Adjustments.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Available Paper and Capacities” on page 259
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing Several Pages on One Sheet
You can print several pages of data on a single sheet of paper.
1. Select Layout from the pop-up menu.
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2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
“Menu Options for Layout” on page 63
3. Set the other items as necessary.
4. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing to Fit the Paper Size
Select the paper size you loaded in the printer as the Destination Paper Size setting.
1. Select the size of the paper you set in the application as the Paper Size setting.
2. Select Paper Handling from the pop-up menu.
3. Select Scale to t paper size.
4. Select the paper size you loaded in the printer as the Destination Paper Size setting.
5. Set the other items as necessary.
6. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
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Printing a Reduced or Enlarged Document at any Magnication
You can reduce or enlarge the size of a document by a specic percentage.
1. Select Print from the File menu or another command to access the print dialog.
2. Select Page Setup from the File menu of the application.
3. Select Printer, Paper Size, enter percentage in Scale, and then click OK.
Note:
Select the paper size you set in the application as the Paper Size setting.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
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Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
2. Select Color Options from the pop-up menu, and then select one of the available options.
3. Click the arrow next to Advanced Settings and make the appropriate settings.
4. Set the other items as necessary.
5. Click Print.
Related Information
&“Loading Paper” on page 29
&“Printing Using Easy Settings” on page 62
Printing Documents from Smart Devices (iOS)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 268
3. Connect your smart device to the wireless router.
4. Start Epson Smart Panel.
5. Select the print document menu on the home screen.
6. Select the document you want to print.
7. Start printing.
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Printing Documents Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install
drivers or download soware.
Note:
If you disabled paper conguration messages on your printer control panel, you cannot use AirPrint. See the link below to
enable the messages, if necessary.
1. Set up your printer for wireless printing. See the link below.
http://epson.sn
2. Connect your Apple device to the same wireless network that your printer is using.
3. Print from your device to your printer.
Note:
For details, see the AirPrint page on the Apple website.
Related Information
&“Cannot Print Even ough a Connection has been Established (iOS)” on page 165
Printing Documents from Smart Devices (Android)
You can print documents from a smart device such as a smartphone or tablet.
Printing Documents Using Epson Smart Panel
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson Smart Panel is not installed, install it.
“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 268
3. Connect your smart device to the wireless router.
4. Start Epson Smart Panel.
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5. Select the print document menu on the home screen.
6. Select the document you want to print.
7. Start printing.
Printing Documents Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. On your Android device, install the Epson Print Enabler plug-in from Google Play.
3. Connect your Android device to the same wireless network as your printer.
4. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler.
5. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Printing Using Mopria Print Service
Mopria Print Service enables instant wireless printing from Android smart phones or tablets.
1. Install Mopria Print Service from Google Play.
2. Load paper in the printer.
3. Set up your printer for wireless printing. See the link below.
http://epson.sn
4. Connect your Android device to the same wireless network that your printer is using.
5. Print from your device to your printer.
Note:
For more details, access the Mopria Web site at https://mopria.org.
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Related Information
&“Loading Paper” on page 29
Printing on Envelopes
Printing on Envelopes from a Computer (Windows)
1. Load envelopes in the printer.
“Loading Paper” on page 29
2. Open the le you want to print.
3. Access the printer driver window.
4. Select the envelope size from Document Size on the Main tab, and then select Envelope from Paper Type.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Printing on Envelopes from a Computer (Mac OS)
1. Load envelopes in the printer.
“Loading Paper” on page 29
2. Open the le you want to print.
3. Select Print from the File menu or another command to access the print dialog.
4. Select the size as the Paper Size setting.
5. Select Print Settings from the pop-up menu.
6. Select Envelope as the Media Type setting.
7. Set the other items as necessary.
8. Click Print.
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Printing Photos
Printing JPEG Files from a Memory Device
You can print JPEG les from a memory device connected to the printer.
1. Connect the memory device to the printer's external interface USB port.
“Inserting and Removing an External USB Device” on page 35
2. Select Memory Device on the home screen.
3. Select JPEG.
4. Select the le, and then proceed to the next screen.
5. Tap
x
.
JPEG Settings
(Options) :
Make settings for ordering, selecting, and deselecting image data.
Basic Settings:
❏Paper Setting
Specify the paper source settings which you want to print on.
❏Color Mode
Select a color setting whether you normally print in B&W or Color.
Advanced:
❏Layout
Select how to layout the JPEG les. With Border is for printing one le per sheet with margins
around the edges. Borderless is for printing one le per sheet without margins around the edges.
e image is enlarged a little to remove borders from the edges of the paper. 20-up is for printing 20
les on one sheet. Index is for making index printing with information.
❏Fit Frame
Select On to crop the image to t into the selected print layout automatically. If the aspect ratio of
the image data and the paper size is dierent, the image is automatically enlarged or reduced so that
the short sides match the short sides of the paper. e long side of the image is cropped if it extends
beyond the long side of the paper. is feature may not work for panorama photos.
❏Quality
Select Best for higher quality printing, but the printing speed may be slower.
❏Date
Select the format of the date the photo was taken or saved. e date is not printed for some layouts.
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❏Fix Photo
Select this mode to improve the brightness, contrast, and saturation of the photo automatically. To
turn o automatic improvement, select Enhance O.
❏Fix Red-Eye
Select On to automatically x the red-eye eect in photos. Corrections are not applied to the
original le, only to the printouts. Depending on the type of photo, parts of the image other than the
eyes may be corrected.
Printing TIFF Files from a Memory Device
You can print TIFF les from a memory device connected to the printer.
1. Connect the memory device to the printer's external interface USB port.
“Inserting and Removing an External USB Device” on page 35
2. Select Memory Device on the home screen.
3. Select TIFF.
4. Select the le, and then proceed to the next screen.
5. Tap
x
.
TIFF Settings
You can make print settings for TIFF format les in you memory devices.
(Display order) :
Changes the order of the les.
Basic Settings:
❏Paper Setting
Specify the paper source settings which you want to print on.
❏Color Mode
Select a color setting whether you normally print in B&W or Color.
Advanced:
❏Layout
Select how to layout the Multi-TIFF le. With Border is for printing one page per sheet with
margins around the edges. Borderless is for printing one page per sheet without margins around the
edges. e image is enlarged a little to remove borders from the edges of the paper. 20-up is for
printing 20 pages on one sheet. Index is for making index printing with information.
Printing
>
Printing Photos
>
Printing TIFF Files from a Memory Device
75
❏Fit Frame
Select On to crop the photo to t into the selected photo layout automatically. If the aspect ratio of
the image data and the paper size is dierent, the image is automatically enlarged or reduced so that
the short sides match the short sides of the paper. e long side of the image is cropped if it extends
beyond the long side of the paper. is feature may not work for panorama photos.
❏Quality
Select Best for higher quality printing, but the printing speed may be slower.
❏Print Order
Select the order for printing multi-page TIFF les.
❏Date
Select the format of the date the photo was taken or saved. e date is not printed for some layouts.
Printing Web Pages
Printing Web Pages from a Computer
Epson Photo+ allows you to display web pages, crop the specied area, and then edit and print them. See the
application’s help for details.
Printing Web Pages from Smart Devices
Note:
Operations may dier depending on the device.
1. Set up your printer for wireless printing.
2. If Epson iPrint is not installed, install it.
“Installing Epson iPrint” on page 268
3. Connect your smart device to the wireless router.
4. Open the web page you want to print in your web browser app.
5. Tap Share from the menu of the web browser application.
6. Select iPrint.
7. Tap Print.
Printing
>
Printing Web Pages
>
Printing Web Pages from Smart Devices
76
Printing Using a Cloud Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in
Epson Connect.
e features available on the Internet are as follows.
❏Email Print
When you send an email with attachments such as documents or images to an email address assigned to the
printer, you can print that email and the attachments from remote locations such as your home or oce printer.
❏Epson iPrint
is Application is for iOS and Android, and allows you to print or scan from a smartphone or tablet. You can
print documents, images, and web sites by sending them directly to a printer on the same wireless LAN.
❏Remote Print Driver
is is a shared driver supported by Remote Print Driver. When printing using a printer in a remote location,
you can print by changing the printer on the usual applications window.
See the Epson Connect web portal for details on how to setup or print.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Registering to Epson Connect Service from the Control Panel
Follow the steps below to register the printer.
1. Select Settings on the control panel.
Printing
>
Printing Using a Cloud Service
>
Registering to Epson Connect Service from the Control Panel
77
Available Copying Methods
Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen.
Copying Originals
You can copy the originals of xed size or custom size by color or monochrome.
1. Load paper in the printer.
“Loading Paper” on page 29
2. Place the originals.
“Placing Originals” on page 32
3. Select Copy on the home screen.
4. Select the Basic Settings tab, and then select B&W or Color.
5. Tap
x
.
Copying
>
Available Copying Methods
>
Copying Originals
80
Copying on 2-Sides
Copy multiple originals on both sides of the paper.
1. Place all originals face up in the ADF.
c
Important:
If you want to copy originals that are not supported by the ADF, use the scanner glass.
“Originals that are not Supported by the ADF” on page 33
Note:
You can also place the originals on the scanner glass.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Basic Settings tab, select 2-Sided, and then select the 2-sided menu option you want to perform.
4. Specify other settings such as the original orientation and the binding position.
5. Tap
x
.
Copying by Enlarging or Reducing
You can copy originals at a specied magnication.
1. Place the originals.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Basic Settings tab, and then select Reduce/Enlarge.
Copying
>
Available Copying Methods
>
Copying by Enlarging or Reducing
81
4. Specify the amount of enlargement or reduction.
5. Tap
x
.
Copying Multiple Originals onto One Sheet
You can copy the multiple originals onto a single sheet.
1. Place all originals face up in the ADF.
Place them in the direction shown in the illustration.
❏Readable Direction
❏Le Direction
c
Important:
If you want to copy originals that are not supported by the ADF, use the scanner glass.
“Originals that are not Supported by the ADF” on page 33
Note:
You can also place the originals on the scanner glass.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Advanced tab, select Multi-Page, and then select 2-up or 4-up.
4. Specify the layout order and the original orientation.
5. Tap
x
.
Copying
>
Available Copying Methods
>
Copying Multiple Originals onto One Sheet
82
Copying in Page Order
When making multiple copies of a multi-page document, you can discharge one copy at a time in page order.
1. Place the originals.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Advanced tab, and then select Finishing > Collate (Page Order).
4. Tap
x
.
Copying Originals Using Good Quality
You can copy originals without shadows and punched holes.
1. Place the originals.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Advanced tab, and then enable Remove Shadow or Remove Punch Holes or adjust the image
quality in Image Quality.
4. Tap
x
.
Copying
>
Available Copying Methods
>
Copying Originals Using Good Quality
83
Copying ID card
Scans both sides of an ID card and copies onto one side of a paper.
1. Place the originals.
“Placing Originals” on page 32
2. Select Copy on the home screen.
3. Select the Advanced tab, select ID Card Copy, and then enable the setting.
4. Specify the Orientation (Original).
5. Tap
x
.
Basic Menu Options for Copying
Note:
e items may not be available depending on other settings you made.
Color Mode:
Select whether to copy in color or in monochrome.
❏B&W
Copies the original in black and white (monochrome).
❏Color
Copies the original in color.
Density:
Increase the level of density when the copying results are faint. Decrease the level of density when ink
smears.
Paper Setting:
Select the paper source that you want to use. When Auto is selected, paper is fed automatically using
the Paper Setting settings made when you loaded the paper. is feature is available for the WF-4830
Series only.
Reduce/Enlarge:
Congures the magnication ratio of the enlargement or reduction. Tap the value and specify the
magnication used to enlarge or reduce the original within a range of 25 to 400%.
Copying
>
Basic Menu Options for Copying
84
❏Auto
Detects the scan area and automatically enlarges or reduces the original to t to the paper size you
selected. When there are white margins around the original, the white margins from the corner
mark ( ) of the scanner glass are detected as the scan area, but the margins at the opposite side
may be cropped.
❏Reduce to Fit Paper
Copies the scanned image at a smaller size than the Reduce/Enlarge value to t within the paper
size. If the Reduce/Enlarge value is larger than the paper size, data may be printed beyond the
edges of the paper.
❏Actual Size
Copies at 100 % magnication.
❏A4→A5 and others
Automatically enlarges or reduces the original to t to a specic paper size.
Original Type:
Select the type of your original. Copies in optimal quality to match the type of original.
2-Sided:
Select 2-sided layout.
e features marked with * are available for the WF-4830 Series only.
❏1→1-Sided
Copies one side of an original onto a single side of paper.
❏2→2-Sided*
Copies both sides of a double-sided original onto both sides of a single sheet of paper. Select the
orientation of your original and the binding position of the original and the paper.
❏1→2-Sided
Copies two single-sided originals onto both sides of a single sheet of paper. Select the orientation
of your original and the binding position of the paper.
❏2→1-Sided*
Copies both sides of a double-sided original onto one side of two sheets of paper. Select the
orientation of your original and the binding position of the original.
Copying
>
Basic Menu Options for Copying
85
Advanced Menu Options for Copying
Note:
e items may not be available depending on other settings you made.
Multi-Page:
Select the copy layout.
❏Single Page
Copies a single-sided original onto a single sheet.
❏2-up
Copies two single-sided originals onto a single sheet in 2-up layout. Select the layout order and the
orientation of your original.
❏4-up
Copies four single-sided originals onto a single sheet in 4-up layout. Select the layout order and
the orientation of your original.
Original Size:
Select the size of your original. When copying non-standard size originals, select the size closest to
your original.
Finishing:
Select how to eject the paper for multiple copies of multiple originals.
❏Group (Same Pages)
Copies the originals by page as a group.
❏Collate (Page Order)
Copies the originals collated in order and sorted into sets.
Orientation (Original):
Select the orientation of your original.
Image Quality:
Adjust image settings.
❏Contrast
Adjust the dierence between the bright and dark parts.
Copying
>
Advanced Menu Options for Copying
86
❏Saturation
Adjust the vividness of the colors.
❏Red Balance, Green Balance, Blue Balance
Adjust the density for each color.
❏Sharpness
Adjust the outline of the image.
❏Hue Regulation
Adjust the color tone of the skin. Tap + to make it cold (increase green) and tap - to make it warm
(increase red).
❏Remove Background
Adjust the density of the background color. Tap + to make it bright (white) and tap - to make it
dark (black).
Binding Margin:
Select such as the binding position, margin, and orientation of your original.
Reduce to Fit Paper:
Copies the scanned image at a smaller size than the Reduce/Enlarge value to t within the paper size.
If the Reduce/Enlarge value is larger than the paper size, data may be printed beyond the edges of the
paper.
Remove Shadow:
Removes shadows that appear around copies when copying thick paper or that appear in the center of
copies when copying a booklet.
Remove Punch Holes:
Removes the binding holes when copying.
ID Card Copy:
Scans both sides of an ID card and copies onto one side of a paper.
Clear All Settings:
Resets the copy settings to their defaults.
Copying
>
Advanced Menu Options for Copying
87
Scanning
Available Scanning Methods..........................................89
Scanning Originals to a Network Folder..................................89
Scanning Originals to an Email........................................92
Scanning Originals to a Computer......................................95
Scanning Originals to a Memory Device..................................96
Scanning Originals to the Cloud....................................... 98
Scanning Using WSD.............................................. 100
Scanning Originals to a Smart Device...................................102
Available Scanning Methods
You can use any of the following methods to scan using this printer.
Scanning to a Network Folder
You can save the scanned image to a pre-congured folder on a network.
“Scanning Originals to a Network Folder” on page 89
Scanning to an Email
You can send scanned image les by email directly from the printer through a pre-congured email
server.
“Scanning Originals to an Email” on page 92
Scanning to a Computer
You can save the scanned image to a computer connected to the printer.
“Scanning Originals to a Computer” on page 95
Scanning to a Memory Device
You can save scanned images directly to a memory device inserted into the printer.
“Scanning Originals to a Memory Device” on page 96
Sending to a Cloud Service
You can send scanned images from the printer's control panel to cloud services that have been
registered in advance.
“Scanning Originals to the Cloud” on page 98
Scanning Using WSD
You can save the scanned image to a computer connected to the printer, using WSD feature.
“Scanning Using WSD” on page 100
Scanning Directly from Smart Devices
You can save scanned images directly to a smart device such as a smart phone or tablet by using the
Epson Smart Panel application on the smart device.
“Scanning Originals to a Smart Device” on page 102
Scanning Originals to a Network Folder
Check the following before scanning.
❏Make sure that a network folder is prepared. See the following when creating a shared folder on a network.
“Creating the Shared Folder” on page 321
❏Register a network folder path in your contacts in advance to easily specify the folder.
“Making Contacts Available” on page 337
Scanning
>
Scanning Originals to a Network Folder
89
Note:
Make sure the printer's Date/Time and Time Dierence settings are correct. Access the menus from Settings > General
Settings > Basic Settings > Date/Time Settings.
1. Place the originals.
“Placing Originals” on page 32
2. Select Scan > Network Folder/FTP on the control panel.
3. Specify the destination.
“Destination Menu Options for Scanning to a Folder” on page 90
Note:
You can print the history of the folder in which documents are saved, by selecting .
4. Select Scan Settings, and then check settings such as the save format, and change them if necessary.
“Scan Menu Options for Scanning to a Folder” on page 91
Note:
Select to save your settings as a preset.
5. Tap
x
.
Destination Menu Options for Scanning to a Folder
Keyboard:
Open the Edit Location screen. Enter the folder path and set each item on the screen.
Edit Location:
Enter the folder path and set each item on the screen.
❏Communication Mode:
Select the communication mode for the folder.
❏Location (Required):
Enter a folder path in which to save the scanned image.
❏User Name:
Enter a user name to log on to the specied folder.
❏Password:
Enter a password corresponding to the user name.
❏Connection Mode:
Select the connection mode for the folder.
❏Port Number:
Enter a port number for the folder.
Contacts:
Select a destination from the contacts list.
Scanning
>
Scanning Originals to a Network Folder
>
Destination Menu Options for Scanning to a Folder
90
You can search for a contact from the contacts list. Enter the search keyword into the box at the top of
the screen.
Scan Menu Options for Scanning to a Folder
Note:
e items may not be available depending on other settings you made.
Color Mode:
Select whether to scan in color or in monochrome.
File Format:
Select the format in which to save the scanned image.
When you select PDF, PDF/A, or TIFF as the le format, select whether to save all originals as one le
(multi-page) or save each original separately (single page).
❏Compression Ratio:
Select how much to compress the scanned image.
❏PDF Settings:
When you have selected PDF as the save format setting, use these settings to protect PDF les.
To create a PDF le that requires a password when opening, set Document Open Password. To
create a PDF le that requires a password when printing or editing, set Permissions Password.
Resolution:
Select the scanning resolution.
2-Sided:
Note:
is feature is available for the WF-4830 Series only.
Scan both sides of the original.
❏Orientation (Original):
Select the orientation of the original.
❏Binding(Original):
Select the binding direction of the original.
Scan Area:
Select the scan area. To crop the white space around the text or image when scanning, select Auto
Cropping. To scan at the maximum area of the scanner glass, select Max Area.
❏Orientation (Original):
Select the orientation of the original.
Original Type:
Select the type of your original.
Orientation (Original):
Select the orientation of the original.
Scanning
>
Scanning Originals to a Network Folder
>
Scan Menu Options for Scanning to a Folder
91
Density:
Select the contrast of the scanned image.
Remove Shadow:
Remove the shadows of the original that appear in the scanned image.
❏Frame:
Remove the shadows at the edge of the original.
❏Center:
Remove the shadows of the binding margin of the booklet.
Remove Punch Holes:
Remove the punch holes that appear in the scanned image. You can specify the area to erase the
punch holes by entering a value in the box on the right.
❏Erasing Position:
Select the position to remove the punch holes.
❏Orientation (Original):
Select the orientation of the original.
File Name:
❏Filename Prex:
Enter a prex for the name of the images in alphanumeric characters and symbols.
❏Add Date:
Add the date to the le name.
❏Add Time:
Add the time to the le name.
Scanning Originals to an Email
You need to setup the following before scanning.
❏Congure the email server.
“Conguring a Mail Server” on page 317
❏Register an email address in your contacts in advance so that you can easily specify the address by selecting it
from your contacts.
❏Make sure the printer's Date/Time and Time Dierence settings are correct. Access the menus from Settings >
General Settings > Basic Settings > Date/Time Settings.
1. Place the originals.
“Placing Originals” on page 32
2. Select Scan > Email on the control panel.
3. Specify the recipient.
“Recipient Menu Options for Scanning to an Email” on page 93
Scanning
>
Scanning Originals to an Email
92
Note:
❏e number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10
addresses and groups.
If groups is included in recipients, you can select up to 108 individual addresses in total, taking addresses in the
groups into account.
❏Select the address box at the top of the screen to display the list of selected addresses.
❏Select to display or print the sending history, or change the email server settings.
4. Select Scan Settings, and then check settings such as the save format, and change them if necessary.
“Scan Menu Options for Scanning to an Email” on page 93
Note:
Select to save your settings as a preset.
5. Tap
x
.
Recipient Menu Options for Scanning to an Email
Keyboard:
Enter the email address manually.
Contacts:
Select a destination from the contacts list.
You can search for a contact from the contacts list. Enter the search keyword into the box at the top of
the screen.
History:
Select the address from the history list.
Scan Menu Options for Scanning to an Email
Note:
e items may not be available depending on other settings you made.
Color Mode:
Select whether to scan in color or in monochrome.
File Format:
Select the format in which to save the scanned image.
When you select PDF, PDF/A, or TIFF as the le format, select whether to save all originals as one le
(multi-page) or save each original separately (single page).
❏Compression Ratio:
Select how much to compress the scanned image.
Scanning
>
Scanning Originals to an Email
>
Scan Menu Options for Scanning to an Email
93
❏PDF Settings:
When you have selected PDF as the save format setting, use these settings to protect PDF les.
To create a PDF le that requires a password when opening, set Document Open Password. To
create a PDF le that requires a password when printing or editing, set Permissions Password.
Resolution:
Select the scanning resolution.
2-Sided:
Note:
is feature is available for the WF-4830 Series only.
Scan both sides of the original.
❏Orientation (Original):
Select the orientation of the original.
❏Binding(Original):
Select the binding direction of the original.
Scan Area:
Select the scan area. To crop the white space around the text or image when scanning, select Auto
Cropping. To scan at the maximum area of the scanner glass, select Max Area.
❏Orientation (Original):
Select the orientation of the original.
Original Type:
Select the type of your original.
Orientation (Original):
Select the orientation of the original.
Density:
Select the contrast of the scanned image.
Remove Shadow:
Remove the shadows of the original that appear in the scanned image.
❏Frame:
Remove the shadows at the edge of the original.
❏Center:
Remove the shadows of the binding margin of the booklet.
Remove Punch Holes:
Remove the punch holes that appear in the scanned image. You can specify the area to erase the
punch holes by entering a value in the box on the right.
❏Erasing Position:
Select the position to remove the punch holes.
Scanning
>
Scanning Originals to an Email
>
Scan Menu Options for Scanning to an Email
94
❏Orientation (Original):
Select the orientation of the original.
Subject:
Enter a subject for the email in alphanumeric characters and symbols.
Attached File Max Size:
Select the maximum le size that can be attached to the email.
File Name:
❏Filename Prex:
Enter a prex for the name of the images in alphanumeric characters and symbols.
❏Add Date:
Add the date to the le name.
❏Add Time:
Add the time to the le name.
Scanning Originals to a Computer
Note:
To use this feature, make sure the following applications are installed on your computer.
❏Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later)
❏Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS
X v10.7.x/Mac OS X v10.6.8)
❏Epson Scan 2 (application required to use the scanner feature)
See the following to check for installed applications.
Windows 10: Click the start button, and then check the Epson Soware folder > Epson ScanSmart, and the EPSON folder
> Epson Scan 2.
Windows 8.1/Windows 8: Enter the application name in the search charm, and then check the displayed icon.
Windows 7: Click the start button, and then select All Programs. Next, check the Epson Soware folder > Epson
ScanSmart, and the EPSON folder > Epson Scan 2.
Windows Vista/Windows XP: Click the start button, and then select All Programs or Programs. Next, check the Epson
Soware folder > Epson Event Manager, and the EPSON folder > Epson Scan 2.
Mac OS: Select Go > Applications > Epson Soware.
1. Place the originals.
“Placing Originals” on page 32
2. Select Scan > Computer on the control panel.
Scanning
>
Scanning Originals to a Computer
95
3. Select a computer on which to save the scanned images.
4. Make the scan settings.
❏Select action: Select saving method.
When using Windows 7 or later, or OS X El Capitan or later: Select Preview on Computer to preview the
scanned image on your computer before saving images.
❏2-Sided (only for WF-4830 Series): Scan both sides of the original.
5. Tap
x
.
When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your
computer, and scanning starts.
Note:
❏See the Epson ScanSmart help for detailed operation information for the soware. Click Help on the Epson
ScanSmart screen to open the help.
❏You can not only start scanning from the printer but also from your computer by using Epson ScanSmart.
Scanning Originals to a Memory Device
1. Place the originals.
“Placing Originals” on page 32
2. Insert a memory device into the printer.
“Inserting and Removing an External USB Device” on page 35
3. Select Scan > Memory Device on the control panel.
4. Make the scan settings.
“Basic Menu Options for Scanning to a Memory Device” on page 96
“Advanced Menu Options for Scanning to a Memory Device” on page 97
Note:
Select to save your settings as a preset.
5. Tap
x
.
Basic Menu Options for Scanning to a Memory Device
Note:
e items may not be available depending on other settings you made.
B&W/Color
Select whether to scan in monochrome or in color.
File Format:
Select the format in which to save the scanned image.
Scanning
>
Scanning Originals to a Memory Device
>
Basic Menu Options for Scanning to a Memory Device
96
When you select PDF, PDF/A, or TIFF as the le format, select whether to save all originals as one le
(multi-page) or save each original separately (single page).
❏Compression Ratio:
Select how much to compress the scanned image.
❏PDF Settings:
When you have selected PDF as the save format setting, use these settings to protect PDF les.
To create a PDF le that requires a password when opening, set Document Open Password. To
create a PDF le that requires a password when printing or editing, set Permissions Password.
Resolution:
Select the scanning resolution.
2-Sided:
Note:
is feature is available for the WF-4830 Series only.
Scan both sides of the original.
❏Orientation (Original):
Select the orientation of the original.
❏Binding(Original):
Select the binding direction of the original.
Scan Area:
Select the scan area. To crop the white space around the text or image when scanning, select Auto
Cropping. To scan at the maximum area of the scanner glass, select Max Area.
❏Orientation (Original):
Select the orientation of the original.
Original Type:
Select the type of your original.
Orientation (Original):
Note:
is feature is available on the Basic Settings tab for the WF-4820 Series.
Select the orientation of the original.
Advanced Menu Options for Scanning to a Memory Device
Note:
e items may not be available depending on other settings you made.
Orientation (Original):
Note:
is feature is available on the Advanced tab for the WF-4830 Series.
Select the orientation of the original.
Scanning
>
Scanning Originals to a Memory Device
>
Advanced Menu Options for Scanning to a Memory Device
97
Density:
Select the contrast of the scanned image.
Remove Shadow:
Remove the shadows of the original that appear in the scanned image.
❏Frame:
Remove the shadows at the edge of the original.
❏Center:
Remove the shadows of the binding margin of the booklet.
Remove Punch Holes:
Remove the punch holes that appear in the scanned image. You can specify the area to erase the
punch holes by entering a value in the box on the right.
❏Erasing Position:
Select the position to remove the punch holes.
❏Orientation (Original):
Select the orientation of the original.
File Name:
❏Filename Prex:
Enter a prex for the name of the images in alphanumeric characters and symbols.
❏Add Date:
Add the date to the le name.
❏Add Time:
Add the time to the le name.
Scanning Originals to the Cloud
Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for
details.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
1. Place the originals.
“Placing Originals” on page 32
2. Select Scan > Cloud on the control panel.
3. Select on the top of the screen, and then select a destination.
4. Make the scan settings.
“Basic Menu Options for Scanning to the Cloud” on page 99
“Advanced Menu Options for Scanning to the Cloud” on page 99
Scanning
>
Scanning Originals to the Cloud
98
Note:
Select to save your settings as a preset.
5. Tap
x
.
Basic Menu Options for Scanning to the Cloud
Note:
e items may not be available depending on other settings you made.
B&W/Color
Select whether to scan in monochrome or in color.
File Format:
Select the format in which to save the scanned image.
When you select PDF as the le format, select whether to save all originals as one le (multi-page) or
save each original separately (single page).
2-Sided:
Note:
is feature is available for the WF-4830 Series only.
Scan both sides of the original.
❏Orientation (Original):
Select the orientation of the original.
❏Binding(Original):
Select the binding direction of the original.
Scan Area:
Select the scan area. To crop the white space around the text or image when scanning, select Auto
Cropping. To scan at the maximum area of the scanner glass, select Max Area.
❏Orientation (Original):
Select the orientation of the original.
Original Type:
Note:
is feature is available on the Basic Settings tab for the WF-4820 Series.
Select the type of your original.
Advanced Menu Options for Scanning to the Cloud
Note:
e items may not be available depending on other settings you made.
Scanning
>
Scanning Originals to the Cloud
>
Advanced Menu Options for Scanning to the Cloud
99
Original Type:
Note:
is feature is available on the Advanced tab for the WF-4830 Series.
Select the type of your original.
Orientation (Original):
Select the orientation of the original.
Density:
Select the contrast of the scanned image.
Remove Shadow:
Remove the shadows of the original that appear in the scanned image.
❏Frame:
Remove the shadows at the edge of the original.
❏Center:
Remove the shadows of the binding margin of the booklet.
Remove Punch Holes:
Remove the punch holes that appear in the scanned image. You can specify the area to erase the
punch holes by entering a value in the box on the right.
❏Erasing Position:
Select the position to remove the punch holes.
❏Orientation (Original):
Select the orientation of the original.
Scanning Using WSD
Note:
❏is feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista.
❏If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature.
“Setting Up a WSD Port” on page 101
1. Place the originals.
“Placing Originals” on page 32
2. Select Scan > WSD on the control panel.
3. Select a computer.
4. Tap
x
.
Scanning
>
Scanning Using WSD
100
Setting Up a WSD Port
is section explains how to set up a WSD port for Windows 7/Windows Vista.
Note:
For Windows 10/Windows 8.1/Windows 8, the WSD port is set up automatically.
e following is necessary to set up a WSD port.
❏e printer and the computer are connected to the network.
❏e printer driver is installed on the computer.
1. Turn the printer on.
2. Click start, and then click Network on the computer.
3. Right-click the printer, and then click Install.
Click Continue when the User Account Control screen is displayed.
Click Uninstall and start again if the Uninstall screen is displayed.
Note:
e printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the
network screen. You can check the printer's name set on the network from the printer's control panel or by printing a
network status sheet.
Scanning
>
Scanning Using WSD
>
Setting Up a WSD Port
101
4. Click Your device is ready to use.
5. Check the message, and then click Close.
6. Open the Devices and Printers screen.
❏Windows 7
Click start > Control Panel > Hardware and Sound (or Hardware) > Devices and Printers.
❏Windows Vista
Click start > Control Panel > Hardware and Sound > Printers.
7. Check that an icon with the printer's name on the network is displayed.
Select the printer name when using with WSD.
Scanning Originals to a Smart Device
Note:
❏Before scanning, install Epson Smart Panel on your smart device.
❏Epson Smart Panel screens are subject to change without notice.
❏Epson Smart Panel contents may vary depending on the product.
1. Place the originals.
“Placing Originals” on page 32
2. Start Epson Smart Panel on your smart device.
3. Select scan menu on the home screen.
4. Follow the on-screen instructions to scan and save the images.
Scanning
>
Scanning Originals to a Smart Device
102
Faxing
Before Using Fax Features...........................................104
Overview of this Printer's Fax Features..................................104
Sending Faxes Using the Printer.......................................107
Receiving Faxes on the Printer........................................111
Menu Options for Faxing............................................115
Menu Options for Inbox............................................ 118
Using Other Faxing Features.........................................119
Sending a Fax from a Computer.......................................119
Receiving Faxes on a Computer.......................................123
Before Using Fax Features
Check the following before you start using the fax features.
❏e printer and the phone line, and (if necessary) the phone machine are connected correctly
❏Fax basic settings (Fax Setting Wizard) is complete
❏Other necessary Fax Settings are complete
See "Related Information" below to make settings.
Related Information
&“Connecting the Printer to a Phone Line” on page 347
&“Making the Printer Ready to Send and Receive Faxes” on page 350
&“Making Settings for the Printer's Fax Features According to Use” on page 352
&“Basic Settings” on page 280
&“Send Settings” on page 282
&“Making Contacts Available” on page 337
&“User Settings” on page 290
Overview of this Printer's Fax Features
Feature: Sending Faxes
Sending Methods
❏Sending automatically
When you scan an original by tapping
x
(Send), the printer dials the recipients and sends the fax.
“Sending Faxes Using the Printer” on page 107
❏Sending manually
When you perform a manual check on the line connection by dialing the recipient, tap
x
(Send) to start
sending a fax directly.
“Sending Faxes Aer Conrming the Recipient's Status” on page 109
“Sending Faxes Dialing from the External Phone Device” on page 109
Recipient Designation when Sending a Fax
You can enter recipients using Keypad, Contacts, and Recent.
“Recipient” on page 115
“Making Contacts Available” on page 337
Scan Settings when Sending a Fax
You c a n s e l e c t i t ems s u c h a s Resolution or Original Size (Glass) when sending faxes.
“Scan Settings:” on page 115
Faxing
>
Overview of this Printer's Fax Features
>
Feature: Sending Faxes
104
Using Fax Send Settings when Sending a Fax
You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a
fax at a time you specied).
“Fax Send Settings:” on page 116
Feature: Receiving Faxes
Receive Mode
ere are two options in Receive Mode for receiving incoming faxes.
❏Manual
Mainly for phoning, but also for faxing
“Usage of Manual Mode” on page 111
❏Auto
- Only for faxing (external phone device is not required)
- Mainly for faxing, and sometimes phoning
“Usage of Auto Mode” on page 112
Receiving Faxes by Operating a Connected Phone
You can receive faxes by only operating an external phone device.
“Basic Settings” on page 280
“Making Settings When You Connect a Phone Device” on page 353
Destinations of Received Faxes
❏Received faxes are printed by default. You can make settings to save received faxes to the inbox and/or an
external memory device. If you save in the inbox, you can check the contents on the screen.
“Fax Output Settings” on page 283
“Menu Options for Inbox” on page 118
“Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 114
Feature: PC-FAX Send/Receive (Windows/Mac OS)
PC-FAX Send
You can send faxes from a computer.
“PC to FAX Function:” on page 283
Faxing
>
Overview of this Printer's Fax Features
>
Feature: PC-FAX Send/Receive (Windows/Mac OS)
105
“Soware for Faxing” on page 269
“Sending a Fax from a Computer” on page 119
PC-FAX Receive
You can receive faxes on a computer.
“Making Settings to Send and Receive Faxes on a Computer” on page 355
“Soware for Faxing” on page 269
“Receiving Faxes on a Computer” on page 123
Features: Various Fax Reports
You can check the status of sent and received faxes in a report.
“Report Settings” on page 285
“Fax Send Settings:” on page 116
“Transmission Log:” on page 117
“Fax Report:” on page 117
Feature: Security when Sending and Receiving Faxes
You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong
destination, or Backup Data Auto Clear to prevent information leakage. You can set a password for the inbox in
the printer.
“Security Settings” on page 286
“Save to Inbox:” on page 283
Features: Other Useful Features
Blocking Junk Faxes
You can reject junk faxes.
“Rejection Fax:” on page 282
Receiving Faxes After Dialing
Aer dialing to another fax machine, you can receive documents from that fax machine.
Faxing
>
Overview of this Printer's Fax Features
>
Features: Other Useful Features
106
“Receiving Faxes by Making a Phone Call” on page 113
“Polling Receive:” on page 117
Sending Faxes Using the Printer
You can send faxes by entering fax numbers for recipients on the printer's control panel.
Note:
When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending.
1. Place the originals.
You can send up to 100 pages in one transmission; however depending on the remaining amount of memory,
you may not be able to send faxes even with less than 100 pages.
“Placing Originals” on page 32
2. Select Fax on the printer's control panel.
3. Specify the recipient.
“Selecting Recipients” on page 107
4. Select the Fax Settings tab, and then make settings as necessary.
“Fax Settings” on page 115
5. Tap
x
to send the fax .
Note:
❏If the fax number is busy or there are some problems, the printer automatically redials aer one minute.
❏To cancel sending, tap
y
.
❏It takes longer to send a fax in color because the printer performs scanning and sending simultaneously. While the
printer is sending a fax in color, you cannot use the other features.
Selecting Recipients
You can specify recipients on the Recipient tab to send the fax using the following methods.
Entering Fax Number Manually
Select Keypad, enter a fax number on the screen displayed, and then tap OK.
- To add a pause (pause for three seconds during dialing), enter a hyphen(-).
- If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at
the beginning of the fax number.
Note:
If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax
recipients from the contacts list or the sent fax history.
Faxing
>
Sending Faxes Using the Printer
>
Selecting Recipients
107
Selecting recipients from the contacts list
Select Contacts and select recipients you want to send. If the recipient you want to send to has not been registered
in Contacts yet, tap to register it.
Selecting recipients from the sent fax history
Select Recent, and then select a recipient. Select Close to return to Recipient tab.
Selecting recipients from the list on the Recipient tab
Select a recipient from the list registered in Settings > Contacts Manager > Frequent.
Note:
To delete recipients you entered, display the list of recipients by tapping on the eld of a fax number or the number of
recipients on the LCD screen, select the recipient from the list, and then select Remove.
Related Information
&“Making Contacts Available” on page 337
Various Ways of Sending Faxes
Sending the Fax after Checking the Scanned Image
You can preview the scanned image on the LCD screen before sending the fax. (Monochrome faxes only)
1. Place the originals.
“Placing Originals” on page 32
2. Select Fax on the home screen.
3. Specify the recipient.
“Selecting Recipients” on page 107
4. Select the Fax Settings tab, and then make settings as necessary.
“Fax Settings” on page 115
5. Tap , check the scanned document image.
- : Moves the screen in the direction of the arrows.
- : Reduces or enlarges.
- : Moves to the previous or the next page.
Note:
❏When Direct Send is enabled, you cannot preview.
❏When the preview screen is le untouched for the time set in Settings > General Settings > Fax Settings > Send
Settings > Fax Preview Display Time, the fax is sent automatically.
Faxing
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Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
108
6. Select Start Sending. Otherwise, select Cancel
Note:
e image quality of a sent fax may be dierent from what you previewed depending on the capability of the recipient
machine.
Sending Faxes After Conrming the Recipient's Status
You can send a fax while listening to sounds or voices through the printer's speaker while dialing, communicating,
and transmitting. You can also use this feature when you want to receive a fax from a fax information service by
following audio guidance.
1. Select Fax on the home screen.
2. Select the Fax Settings tab, and then make settings such as the resolution and the sending method as
necessary. When you have nished making settings, select the Recipient tab.
3. Tap and then specify the recipient.
Note:
You can adjust the sound volume of the speaker.
4. When you hear a fax tone, select Send/Receive at the upper right corner of the LCD screen, and then select
Send.
Note:
When receiving a fax from a fax information service, and you hear the audio guidance, follow the guidance to make the
printer operations.
5. Tap
x
to send the fax.
6. When sending is complete, remove the originals.
Related Information
&“Fax Settings” on page 115
Sending Faxes Dialing from the External Phone Device
You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending
a fax, or when the recipient's fax machine does not switch to the fax automatically.
1. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone.
Note:
When the recipient answers the phone, you can talk with the recipient.
2. Select Fax on the home screen.
3. Make necessary settings on theFax Settings.
“Fax Settings” on page 115
Faxing
>
Sending Faxes Using the Printer
>
Various Ways of Sending Faxes
109
4. When you hear a fax tone, tap
x
, and then hang up the handset.
Note:
When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs
scanning and sending simultaneously. While sending the fax, you cannot use the other features.
Sending Many Pages of a Monochrome Document (Direct Send)
When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory.
erefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can
avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer
performs scanning and sending simultaneously. You can use this feature when there is only one recipient.
Accessing the Menu
You can nd the menu on the printer's control panel below.
Fax > Fax Settings > Direct Send.
Sending Faxes in Monochrome at Specied Time of the Day (Send Fax Later)
You can set to send a fax at a specied time. Only monochrome faxes can be sent when the time to send is
specied.
1. Select Fax on the home screen.
2. Specify the recipient.
“Selecting Recipients” on page 107
3. Select the Fax Settings tab, and then select Send Fax Later.
4. Tap the Send Fax Later eld to set this to On.
5. Select the Time eld, enter the time you want to send the fax, and then select OK.
6. Select OK to apply the settings.
You can also make settings such as the resolution and the sending method as necessary.
7. Send the fax.
Note:
You cannot send another fax until the fax has been sent at the specied time. If you want to send another one, you need
to cancel the scheduled fax by selecting Fax on the home screen, and then deleting it.
Sending Dierent Size Documents Using ADF (Continuous Scan(ADF))
Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document
at their original sizes.
If you place dierent sized originals in the ADF, all of the originals are sent at the largest size among them. To send
originals at their original sizes, do not place originals with mixed sizes.
Faxing
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Sending Faxes Using the Printer
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Various Ways of Sending Faxes
110
1. Place the rst batch of originals at the same size.
2. Select Fax on the home screen.
3. Specify the recipient.
4. Select the Fax Settings tab, and then tap Continuous Scan(ADF) to set this to On.
You can also make settings such as the resolution and the sending method as necessary.
5. Tap
x
(Send).
6. When scanning the rst set of originals is complete and a message is displayed on the control panel asking you
to scan the next set of originals, set the next originals, and then select Start Scanning.
Note:
If you leave the printer untouched for the time set in Wait Time for Next Original aer you have been prompted to set
the next originals, the printer stops storing and starts sending the document.
Receiving Faxes on the Printer
If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard,
you can receive faxes.
You can save received faxes, check them on the printer screen, and print them as necessary.
Received faxes are printed in the printer's initial settings.
When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) > Fax
Report > Fax Settings List.
Receiving Incoming Faxes
ere are two options in Receive Mode.
Related Information
&“Usage of Manual Mode” on page 111
&“Usage of Auto Mode” on page 112
Usage of Manual Mode
is mode is mainly for making phone calls, but is also for faxing.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Incoming Faxes
111
Receiving Faxes
When the telephone rings, you can answer the ringing manually by picking up the handset.
❏When you hear a fax signal (baud):
Select Fax on the printer's home screen, select Send/Receive > Receive, and then tap
x
. Once the printer starts
receiving the fax, you can hang up the handset.
❏If the ringing is for a voice call:
You can answer the phone as normal.
Receiving Faxes Using only the Connected Telephone
When Remote Receive is set, you can receive faxes by simply entering the Start Code.
When the telephone rings, pick up the handset. When you hear a fax tone (baud), dial the two digit Start Code,
and then hang up the handset. If you do not know the start code, ask the administrator.
Related Information
&“Remote Receive:” on page 282
Usage of Auto Mode
is mode allows you to use the line for the following uses.
❏Using the line for faxing only (external telephone is not necessary)
❏Using the line for faxing mainly, and sometimes phoning
Receiving Faxes Without an External Phone Device
e printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is
complete.
Receiving Faxes With an External Phone Device
A printer with an external phone device works as follows.
❏When the answering machine answers within the number of rings set in Rings to Answer:
- If the ringing is for a fax: e printer automatically switches to receive faxes.
- If the ringing is for a voice call: e answering machine can receive voice calls and record voice messages.
❏When you pick up the handset within the number of rings set in Rings to Answer:
- If the ringing is for a fax: Hold the line until the printer automatically starts receiving the fax by displaying
Connecting on the printer's control panel. Once the printer starts receiving the fax, you can hang up the
handset. To start receiving the fax immediately, use the same steps as for Manual. Select Fax on the printer's
control panel, and then select Send/Receive > Receive. Next, tap
x
, and then hang up the handset.
- If the ringing is for a voice call: You can answer the phone as normal.
❏When the ringing stops and the printer automatically switches to receive faxes:
- If the ringing is for a fax: e printer starts receiving faxes.
- If the ringing is for a voice call: You cannot answer the phone. Ask the person to call you back.
Faxing
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Receiving Faxes on the Printer
>
Receiving Incoming Faxes
112
Note:
Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer.
Otherwise, the answering machine cannot receive voice calls to record voice messages. For details on setting up the answering
machine, see the manual supplied with the answering machine.
Receiving Faxes by Making a Phone Call
You can receive a fax stored on another fax machine by dialing the fax number.
Receiving Faxes After Conrming the Sender's Status
You can receive a fax while listening to sounds or voices through the printer's speaker while dialing,
communicating, and transmitting. You can use this feature when you want to receive a fax from a fax information
service by following an audio guide.
1. Select Fax on the home screen.
2. Tap , and then specify the sender.
Note:
You can adjust the sound volume of the speaker.
3. Wait until the sender answers your call. When you hear a fax tone, select Send/Receive at the upper right
corner of the LCD screen, and then select Receive.
Note:
When receiving a fax from a fax information service, and you hear the audio guidance, follow the guidance to make the
printer operations.
4. Tap
x
.
Receiving Faxes by Polling (Polling Receive)
You can receive a fax stored on another fax machine by dialing the fax number. Use this feature to receive a
document from a fax information service. However, if the fax information service has an audio guidance feature
that you need to follow to receive a document, you cannot use this feature.
Note:
To receive a document from a fax information service that uses audio guidance, just dial the fax number using the connected
telephone, and operate the phone and the printer following the audio guidance.
1. Select Fax on the home screen.
2. Tap (More).
3. Tap Polling Receive to set this to On, and then tap Close.
4. Enter the fax number.
Note:
When Security Settings > Direct Dialing Restrictions is set to On, you can only select fax recipients from the contact
list or the sent fax history. You cannot manually enter a fax number.
Faxing
>
Receiving Faxes on the Printer
>
Receiving Faxes by Making a Phone Call
113
5. Tap
x
.
Viewing Received Faxes Saved in the Printer on the LCD Screen
If you set up to save received faxes in the printer, you can view the contents and print as necessary.
“Making Settings to Save Received Faxes to the Inbox” on page 354
1. Tap on the home screen.
Note:
When there are received faxes that have not been read, the number of unread documents is displayed on the on the
home screen.
2. Tap Open Inbox (XX Unread).
3. If the inbox has been password protected, enter the inbox password.
4. Select the fax you want to view from the list.
e contents of the fax are displayed.
❏: Moves the screen in the direction of the arrows.
❏: Reduces or enlarges.
❏: Rotates the image to the right by 90 degrees.
❏: Moves to the previous or the next page.
❏To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display
the icons.
5. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions.
c
Important:
If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have
already read or printed.
Faxing
>
Receiving Faxes on the Printer
>
Viewing Received Faxes Saved in the Printer on the LCD Screen
114
Menu Options for Faxing
Recipient
Select the menus on the control panel as described below.
Fax > Recipient
Keypad:
Manually enter a fax number.
Contacts:
Select a recipient from the contacts list. You can also add or edit a contact.
Recent:
Select a recipient from the sent fax history. You can also add the recipient to the contacts list.
Related Information
&“Selecting Recipients” on page 107
Fax Settings
Select the menus on the control panel as described below.
Fax > Fax Settings
Quick Operation Button:
Assigning up to three frequently used items such as Transmission Log and Original Type in
Settings > General Settings > Fax Settings > Quick Operation Button, displays the items at the top
of the Fax Settings tab.
Scan Settings:
Resolution:
Select the resolution of the outgoing fax. If you select a higher resolution, the data size
becomes larger and it takes time to send the fax.
Density:
Sets the density of the outgoing fax. + makes the density darker, and - makes it lighter.
Remove Background:
Detects the paper color (background color) of the original document, and removes or lightens
the color. Depending on the darkness and vividness of the color, it may not be removed or
lightened
Faxing
>
Menu Options for Faxing
>
Fax Settings
115
Sharpness:
Enhances or defocuses the outline of the image. + enhances the sharpness, and - defocuses the
sharpness.
ADF 2-Sided:
Scans both sides of originals placed in the ADF and sends a monochrome fax. is feature is
available for the WF-4830 Series only.
Continuous Scan(ADF):
Sending faxes by placing originals one by one, or by placing originals by size, you can send
them as one document at their original sizes. See the related information below on this topic.
Original Size (Glass):
Select the size and orientation of the original you placed on the scanner glass.
Color Mode:
Select whether to scan in color or in monochrome.
Fax Send Settings:
Direct Send:
Sends a monochrome fax while scanning the originals. Since scanned originals are not stored
temporarily in the printer's memory even when sending a large volume of pages, you can avoid
printer errors due to a lack of memory. Note that sending using this feature takes longer than
not using this feature. See the related information below on this topic.
You cannot use this feature when:
❏Sending a fax using the ADF 2-Sided option
❏Sending a fax to multiple recipients
Send Fax Later:
Sends a fax at a time you specied. Only a monochrome fax is available when using this
option. See the related information below on this topic.
Add Sender Information:
❏Add Sender Information
Select the position where you want to include the header information (sender name and fax
number) in the outgoing fax, or not to include the information.
- O: Sends a fax with no header information.
- Outside of Image: Sends a fax with header information in the top white margin of the fax.
is keeps the header from overlapping with the scanned image, however, the fax received
by the recipient may be printed across two sheets depending on the size of the originals.
- Inside of Image: Sends a fax with header information approximately 7 mm lower than the
top of the scanned image. e header may overlap with the image, however, the fax received
by the recipient will not be split into two documents.
❏Fax Header
Select the header for the recipient. To use this feature, you should register multiple headers
in advance.
Faxing
>
Menu Options for Faxing
>
Fax Settings
116
❏Additional Information
Select the information you want to add. You can select one from Your P hon e Num b er and
Destination List.
Transmission Report:
Prints a transmission report aer you send the fax.
Print on Error prints a report only when an error occurs.
When Attach Fax image to report has been set in Settings > General Settings > Fax Settings
> Report Settings, faxes with errors are also printed with the report.
Clear All Settings:
Restores all settings in Scan Settings and Fax Send Settings to their defaults.
Related Information
&“Sending Dierent Size Documents Using ADF (Continuous Scan(ADF))” on page 110
&“Sending Many Pages of a Monochrome Document (Direct Send)” on page 110
&“Sending Faxes in Monochrome at Specied Time of the Day (Send Fax Later)” on page 110
More
Selecting in Fax on the home screen displays the More menu.
Transmission Log:
You can check the history of sent or received fax jobs.
Fax Report:
Last Transmission:
Prints a report for the previous fax that was sent or received through polling.
Fax Log:
Prints a transmission report. You can set to print this report automatically using the following
menu.
Settings > General Settings > Fax Settings > Report Settings > Fax Log Auto Print
Fax Settings List:
Prints the current fax settings.
Protocol Trace:
Prints a detailed report for the previous fax that was sent or received.
Polling Receive:
When this is set to On and you call the sender's fax number, you can receive documents from the
sender's fax machine. See the related information below for details on how to receive faxes using
Polling Receive.
When you leave the Fax menu, the setting returns to O (default).
Faxing
>
Menu Options for Faxing
>
More
117
Inbox:
Accesses (Inbox) on the home screen.
Reprint received fax:
Reprints the received faxes in the printer.
Fax Settings:
Accesses Settings > General Settings > Fax Settings. Access the setting menu as an administrator.
Related Information
&“Receiving Faxes by Polling (Polling Receive)” on page 113
Menu Options for Inbox
:
You can access the Inbox where the received faxes are stored by tapping this icon. When there are received
faxes that have not been read, the number of unread documents is displayed on the .
Open Inbox (XX Unread)
(Box Menu)
Print All:
Selecting this prints out all received faxes in the inbox.
Delete All:
Selecting this deletes all received faxes in the inbox.
Inbox (List)
You can save up to 100 documents in the inbox in total.
preview screen
❏: Reduces or enlarges.
❏: Rotates the image to the right by 90 degrees.
❏: Moves the screen in the direction of the arrows.
❏: Moves to the previous or the next page.
To hide the operation icons, tap anywhere on the preview screen except for the icons.
Tap again to display the icons.
Delete:
Deletes the document you are previewing.
Faxing
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Menu Options for Inbox
118
Proceed to Print:
Prints the document you are previewing. You can make settings such as 2-Sided before
starting printing.
(Preview menu)
Details:
Displays information for the selected document such as the saved date and time,
and total number of pages.
Related Information
&“Making Settings to Save Received Faxes to the Inbox” on page 354
Using Other Faxing Features
Printing Fax Report Manually
1. Select Fax on the home screen.
2. Tap (More).
3. Select Fax Report.
4. Select the report you want to print, and then follow the on-screen instructions.
Note:
You can change the report format. From the home screen, select Settings > General Settings > Fax Settings > Report
Settings, and then change the Attach Fax image to report or Report Format settings.
Sending a Fax from a Computer
You can send faxes from the computer by using the FAX Utility and PC-FAX driver.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver has been installed before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 269
“Application for Sending Faxes (PC-FAX Driver)” on page 270
❏If the FAX Utility is not installed, install the FAX Utility using the EPSON Soware Updater (application for updating
soware).
Related Information
&“Enabling Sending Faxes from a Computer” on page 355
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Sending Documents Created Using an Application (Windows)
By selecting a printer fax from the Print menu of an application like Microso Word or Excel, you can directly
transmit data such as documents, drawings, and tables you have created, with a cover sheet.
Note:
e following explanation uses Microso Word as an example. e actual operation may dier depending on the application
you use. For details, see the application’s help.
1. Using an application, create a document to transmit by fax.
2. Click Print from the File menu.
e application’s Print window appears.
3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax
sending.
❏Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more.
❏You can send up to 100 pages in one fax transmission.
4. Click Printer Properties or Properties if you want to specify Paper Size, Orientation, Color, Image Quality,
or Character Density.
For details, see the PC-FAX driver help.
5. Click Print.
Note:
When Using FAX Utility for the rst time, a window for registering your information is displayed. Enter the necessary
information, and then click OK.
Recipient Settings screen of FAX Utility is displayed.
6. When you want to send other documents in the same fax transmission, select Add documents to send
checkbox.
e screen for adding documents is displayed when you click Next in step 9.
7. Select Attach a cover sheet checkbox if necessary.
8. Specify a recipient.
❏Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book:
If the recipient is saved in the phone book, do the steps below.
A
Click the PC-FAX Phone Book tab.
B
Select the recipient from the list and click Add.
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❏Selecting a recipient (name, fax number and so on) from the contacts on the printer:
If the recipient is saved in the contacts on the printer, do the steps below.
A
Click the Contacts on Printer tab.
B
Select contacts from the list and click Add to proceed to Add to Recipient window.
C
Select the contacts from the list displayed, and then click Edit.
D
Add the personal data such as Company/Corp. and Title as necessary, and then click OK to return to
the Add to Recipient window.
E
As necessary, select the checkbox of Register in the PC-FAX Phone Book to save the contacts to PC-
FAX Phone Book.
F
Click OK.
❏Specifying a recipient (name, fax number and so on) directly:
Do the steps below.
A
Click the Manual Dial tab.
B
Enter the necessary information.
C
Click Add.
Furthermore, by clicking Save to Phone Book, you can save the recipient in the list under the PC-FAX
Phone Book tab.
Note:
❏If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from related information link below.
❏If you have selected Enter fax number twice in the Optional Settings on the FAX Utility main screen, you need to
enter the same number again when you click Add or Next.
e recipient is added to the Recipient List displayed in the upper part of the window.
9. Click Next.
❏When you have selected Add documents to send checkbox, follow the steps below to add documents in the
Document Merging window.
A
Open a document you want to add, and then select the same printer (fax name) in the Print window.
e document is added to the Document List to Merge list.
B
Click Preview to check the merged document.
C
Click Next.
Note:
e Image Quality and Color settings you have selected for the rst document are applied to other documents.
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❏When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover
Sheet Settings window.
A
Select a cover sheet from samples in the Cover Sheet list. Note that there is no function to create an
original cover sheet or to add an original cover sheet to the list.
B
Enter the Subject and Message.
C
Click Next.
Note:
Set the following as necessary in Cover Sheet Settings.
❏Click Cover Sheet Formatting if you want to change the order of the items on the cover sheet. You can select the
cover sheet size in Paper Size. You can also select a cover sheet at a dierent size to the document being transmitted.
❏Click Font if you want to change the font used for the text on the cover sheet.
❏Click Sender Settings if you want to change the sender information.
❏Click Detailed Preview if you want to check the cover sheet with the subject and the message you entered.
10. Check the transmission content and click Send.
Make sure the name and fax number of the recipient are correct before transmitting. Click Preview to preview
the cover sheet and document to transmit.
Once transmission starts, a window displaying the transmission status appears.
Note:
❏To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel.
❏If an error occurs during transmission, the Communication error window appears. Check the error information
and retransmit.
❏e Fax Status Monitor screen (the screen mentioned above where you can check the transmission status) is not
displayed if Display Fax Status Monitor During Transmission is not selected in the Optional Settings screen of the
FAX Utility main screen.
Related Information
&“Basic Settings” on page 280
Sending Documents Created Using an Application (Mac OS)
By selecting a fax-capable printer from the Print menu of a commercially available application, you can send data
such as documents, drawings, and tables, you have created.
Note:
e following explanation uses Text Edit, a standard Mac OS application as an example.
1. Create the document you want to send by fax in an application.
2. Click Print from the File menu.
e application’s Print window is displayed.
3. Select your printer (fax name) in Name, click
d
to display the detailed settings, check the print settings, and
then click OK.
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4. Make settings for each item.
❏Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent.
❏You can send up to 100 pages in one fax transmission.
Note:
e page size of documents you can send is the same as the paper size you can fax from the printer.
5. Select Fax Settings from the popup menu, and then make settings for each item.
See the PC-FAX driver's help for explanations on each setting item.
Click at the bottom le of the window to open the PC-FAX driver's help.
6. Select the Recipient Settings menu, and then specify the recipient.
❏Specifying a recipient (name, fax number, and so on) directly:
Click the Add item, enter the necessary information, and then click . e recipient is added to the
Recipient List displayed in the upper part of the window.
If you have selected "Enter fax number twice" in the PC-FAX driver settings, you need to enter the same
number again when you click .
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
❏Selecting a recipient (name, fax number, and so on) from the phone book:
If the recipient is saved in the phone book, click . Select the recipient from the list, and then click Add
> OK.
If your fax connection line requires a prex code, enter External Access Prex.
Note:
If your printer's Line Type is set to PBX and the access code has been set to use # (hash) instead of entering the exact
prex code, enter # (hash). For details, see Line Type in Basic Settings from Related Information link below.
7. Check the recipient settings, and then click Fax.
Sending starts.
Make sure the name and fax number of the recipient are correct before transmitting.
Note:
❏If you click the printer icon in Dock, the transmission status check screen is displayed. To stop sending, click the data,
and then click Delete.
❏If an error occurs during transmission, the Sending failed message is displayed. Check the transmission records on
the Fax Transmission Record screen.
❏Mixed paper size documents may not be sent correctly.
Receiving Faxes on a Computer
Faxes can be received by a printer and saved in PDF format on a computer connected to the printer. Use the FAX
Utility (application) to make settings.
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For details on how to operate FAX Utility, see Basic Operations in the FAX Utility help (displayed on the main
window). If the password entry screen is displayed on the computer screen while you are making settings, enter the
password. If you do not know the password, contact your administrator.
Note:
❏Check if the FAX Utility and the printer's PC-FAX driver have been installed and the FAX Utility settings have been
made before using this feature.
“Application for Conguring Fax Operations and Sending Faxes (FAX Utility)” on page 269
“Application for Sending Faxes (PC-FAX Driver)” on page 270
❏If the FAX Utility is not installed, install the FAX Utility using the EPSON Soware Updater (application for updating
soware).
c
Important:
❏To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact
your administrator for information on the printer settings status. To make settings on the printer's control panel,
select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode.
❏e computer set to receive faxes should always be on. Received documents are saved in the printer's memory
temporarily before the documents are saved on the computer. If you turn o the computer, the printer's memory
might become full as it cannot send the documents to the computer.
❏e number of documents that have been temporarily saved to the printer’s memory are displayed on the on
the printer's control panel.
❏To read the received faxes, you need to install a PDF viewer such as Adobe Reader in the computer.
Related Information
&“Receiving Incoming Faxes” on page 111
Checking for New Faxes (Windows)
By setting up a computer to save faxes received by the printer, you can check the processing status of received faxes,
and whether or not there are any new faxes using the fax icon on the Windows task bar. By setting up the computer
to display a notication when new faxes are received, a notication screen pops up near the Windows system tray,
and you can check the new faxes.
Note:
❏Received fax data saved to the computer is removed from the printer's memory.
❏You need Adobe Reader to view the received faxes saved as PDF les.
Using the Fax Icon on the Task Bar (Windows)
You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.
1. Check the icon.
❏: Standing by.
❏: Checking for new faxes.
❏: Importing new faxes is complete.
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2. Right-click the icon, and then click View Receiving Fax Record.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
❏Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
❏You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check new
faxes now.
Using the Notication Window (Windows)
When you set to notify you the new faxes exist, a notication window is displayed near the task bar for each the
fax.
1. Check the notication screen displayed on your computer screen.
Note:
e notication screen disappears if no operation is performed for a given length of time. You can change the
notication settings such as the display time.
2. Click anywhere in the notication screen, except for the button.
e Receiving Fax Record screen is displayed.
3. Check the date and the sender in the list, and then open the received le as a PDF.
Note:
❏Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender’s number)
❏You can also open the received fax folder directly when you right-click the icon. For details, see Optional Settings in
the FAX Utility and its help (displayed on the main window).
Checking for New Faxes (Mac OS)
You can check for new faxes using one of the following methods. is is available only on computers set to "Save"
(save faxes on this computer).
❏Open the received fax folder (specied in Received Fax Output Settings.)
❏Open the Fax Receive Monitor and click Check new faxes now.
❏Notication that new faxes have been received
Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor > Preferences in the FAX Utility,
the fax receive monitor icon on the Dock jumps to notify you that new faxes have arrived.
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125
Open the Received Fax Folder from Received Fax Monitor (Mac OS)
You can open the save folder from the computer specied to receive faxes when selecting "Save" (save faxes on
this computer).
1. Click the received fax monitor icon on the Dock to open Fax Receive Monitor.
2. Select the printer and click Open folder, or double click the printer name.
3. Check the date and the sender in the le name, and then open the PDF le.
Note:
Received faxes are automatically renamed using the following naming format.
YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number)
Information sent from the sender is displayed as the sender's number. is number may not be displayed depending on
the sender.
Canceling the Feature that Saves Incoming Faxes to the Computer
You can cancel saving faxes to the computer by using the FAX Utility.
For details, see Basic Operations in the FAX Utility help (displayed on the main window).
Note:
❏If there are any faxes that have not been saved to the computer, you cannot cancel the feature that saves faxes on the
computer.
❏You can also change the settings on the printer. Contact your administrator for information on canceling settings to save
received faxes on the computer.
Related Information
&“Making Save to Computer Setting not to Receive Faxes” on page 356
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126
Maintaining the Printer
Checking the Status of Consumables................................... 128
Improving Print, Copy, Scan, and Fax Quality.............................128
Cleaning the Printer...............................................135
Saving Power.................................................... 135
Installing or Uninstalling Applications Separately..........................136
Transporting and Storing the Printer................................... 141
Checking the Status of Consumables
You can check the approximate ink levels and the approximate service life of the maintenance box from the
printer's control panel. Select on the home screen.
Note:
❏You can also check the approximate ink levels and the approximate service life of the maintenance box from the status
monitor on the printer driver. See the related information link below for details.
❏You can continue printing while the ink low message is displayed. Replace the ink cartridges when required.
Related Information
&“Maintenance Tab” on page 42
&“Guide to Mac OS Printer Driver” on page 267
&“It is Time to Replace the Ink Cartridges” on page 200
&“It is Time to Replace the Maintenance Box” on page 206
Improving Print, Copy, Scan, and Fax Quality
Adjusting the Print Quality
If you notice a misaligned vertical lines, blurred images, or horizontal banding, adjust the print quality.
1. Select Maintenance on the printer's control panel.
2. Select Print Quality Adjustment.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4. Examine the printed pattern.
❏If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Select to clean the print head.
❏If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Select to proceed to the next adjustment.
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128
5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head.
❏is pattern allows you to perform alignment if your printouts look blurry.
Find and select the number for the most solid pattern.
❏is pattern allows you to perform alignment if vertical ruled lines appear misaligned.
Find and select the number for the pattern that has the least misaligned vertical line.
❏is pattern allows you to perform alignment if you see horizontal banding at regular intervals.
Find and select the number for the least separated and overlapping pattern.
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. If the
nozzles are severely clogged, a blank sheet will be printed. When print quality has declined, rst use the nozzle
check feature to check if the nozzles are clogged. If the nozzles are clogged, clean the print head.
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c
Important:
❏Do not open the scanner unit or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏Head cleaning consumes ink and should not be performed more than necessary.
❏When ink is low, you may not be able to clean the print head.
❏If print quality has not improved aer repeating nozzle check and head cleaning 3 times, wait for at least 12
hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary. We
recommend turning o the printer by using the
P
button. If print quality has still not improved, contact Epson
support.
❏To prevent the print head from drying out, do not unplug the printer while the power is on.
1. Select Maintenance on the printer's control panel.
2. Select Print Head Nozzle Check.
3. Follow the on-screen instructions to load paper and print the nozzle check pattern.
4. Examine the printed pattern.
❏If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Go to the next step.
❏If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Print head cleaning is not necessary. Select to exit.
5. Select .
6. Follow the on-screen instructions to clean the print head.
7. When cleaning is nished, follow the on-screen instructions to print the nozzle check pattern again. Repeat
cleaning and printing the pattern until all lines are printed completely.
Note:
You can also check and clean the print head from the printer driver. See the related information link below for details.
Related Information
&“Maintenance Tab” on page 42
&“Guide to Mac OS Printer Driver” on page 267
Maintaining the Printer
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130
Preventing nozzle clogging
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
1. Select Maintenance on the printer's control panel.
2. Select Print Head Alignment.
3. Select one of the alignment menus.
❏Ruled Line Alignment: Select this if your printouts look blurry or vertical ruled lines appear misaligned.
❏Horizontal Alignment: Select this if you see horizontal banding at regular intervals.
4. Follow the on-screen instructions to load paper and print the alignment pattern.
Cleaning the Paper Path for Ink Smears
When the printouts are smeared or scued, clean the roller inside.
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Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Select Maintenance on the printer's control panel.
2. Select Paper Guide Cleaning.
3. Select the paper source, load A4-size plain paper in the paper source you selected, and then follow the on-
screen instructions to clean the paper path.
“Loading Paper” on page 29
Note:
Repeat this procedure until the paper is not smeared with ink. If the printouts are still smeared or scued, clean the
other paper sources.
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
Maintaining the Printer
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Cleaning the Scanner Glass
131
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the document cover. Otherwise you may be
injured.
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Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the surface of the scanner glass.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the ADF
When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly,
clean the ADF.
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Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
Maintaining the Printer
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Cleaning the ADF
132
3. Close the ADF cover, and then open the document cover.
4. Clean the part that is shown in the illustration.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Maintaining the Printer
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Improving Print, Copy, Scan, and Fax Quality
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Cleaning the ADF
134
Cleaning the Printer
If the printer’s outer case is dirty or dusty, turn o the printer and clean it with a so, clean, and moist cloth. If you
cannot remove the dirt, try cleaning with a so, clean, and moist cloth moistened with a mild detergent.
c
Important:
❏Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer
could be damaged.
❏Never use alcohol or paint thinner to cleanthe components and the case. ese chemicals can damage them.
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected to the network for 30 minutes.
Saving Power (Control Panel)
1. Select Settings on the home screen.
2. Select General Settings > Basic Settings.
3. Do one of the following.
Note:
Your produc t may have the Power O Settings or Power O Timer feature depending on the location of purchase.
❏Select Sleep Timer or Power O Settings > Power O If Inactive or Power O If Disconnected, and then
make settings.
❏Select Sleep Timer or Power O Timer, and then make settings.
Maintaining the Printer
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>
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Installing or Uninstalling Applications Separately
Connect your computer to the network and install the latest version of applications from the website. Log in to
your computer as an administrator. Enter the administrator password if the computer prompts you.
Installing the Applications Separately
Note:
When reinstalling an application, you need to uninstall it rst.
1. Make sure the printer and the computer are available for communication, and the printer is connected to the
Internet.
2. Start EPSON Soware Updater.
e screenshot is an example on Windows.
3. For Windows, select your printer, and then click to check for the latest available applications.
4. Select the items you want to install or update, and then click the install button.
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Important:
Do not turn o or unplug the printer until the update is complete. Doing so may result in malfunction of the
printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Installing the Applications Separ
…
136
Note:
❏You can download the latest applications from the Epson website.
http://www.epson.com
❏If you use Windows Server operating systems, you cannot use Epson Soware Updater. Download the latest
applications from the Epson website.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 273
&“Uninstalling Applications” on page 138
Checking if a genuine Epson printer driver is installed - Windows
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
❏Windows Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Server 2019/Windows Server 2016/
Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2
Click the printer icon, and then click Print server properties at the top of the window.
❏Windows Vista/Windows Server 2008
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
From the File menu, select Server Properties.
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Maintaining the Printer
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>
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137
Related Information
&“Installing the Applications Separately” on page 136
Checking if a genuine Epson printer driver is installed - Mac OS
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing the Applications Separately” on page 136
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select Add Other Printer or Scanner.
3. Select your printer, and then select your printer from the Use.
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Maintaining the Printer
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Uninstalling Applications
138
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
3. Open Control Panel:
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button and select Control Panel.
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Select Uninstall a program in Programs.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista/Windows Server 2019/Windows Server
2016/Windows Server 2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008
Click Uninstall/Change or Uninstall.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Uninstalling Applications
139
3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the Apple menu > Printers &
Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 273
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 273
Updating the Printer's Firmware using the Control Panel
If the printer can be connected to the Internet, you can update the printer's rmware using the control panel. You
can also set the printer to regularly check for rmware updates and notify you if any are available.
Maintaining the Printer
>
Installing or Uninstalling Applications Separately
>
Updating Applications and Firm
…
140
1. Select Settings on the home screen.
2. Select General Settings > System Administration > Firmware Update > Update.
Note:
Select Notication > On to set the printer to regularly check for available rmware updates.
3. Check the message displayed on the screen and tap Start Checking to start searching for available updates.
4. If a message is displayed on the LCD screen informing you that a rmware update is available, follow the on-
screen instructions to start the update.
c
Important:
❏Do not turn o or unplug the printer until the update is complete; otherwise, the printer may malfunction.
❏If the rmware update is not completed or is unsuccessful, the printer does not start up normally and
"Recovery Mode" is displayed on the LCD screen the next time the printer is turned on. In this situation, you
need to update the rmware again using a computer. Connect the printer to the computer with a USB cable.
While "Recovery Mode" is displayed on the printer, you cannot update the rmware over a network
connection. On the computer, access your local Epson website, and then download the latest printer
rmware. See the instructions on the website for the next steps.
Transporting and Storing the Printer
When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the
printer.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Make sure there are no external USB device connected.
4. Disconnect all cables such as the power cord and USB cable.
5. Remove all of the paper from the printer.
6. Make sure there are no originals on the printer.
Maintaining the Printer
>
Transporting and Storing the Printer
141
7. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
8. Close the scanner unit.
Maintaining the Printer
>
Transporting and Storing the Printer
142
9. Prepare to pack the printer as shown below.
10. Pack the printer in its box, using the protective materials.
c
Important:
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the
printer from printing.
When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality
has declined the next time you print, clean and align the print head.
Related Information
&“Checking and Cleaning the Print Head” on page 129
&“Aligning the Print Head” on page 131
Maintaining the Printer
>
Transporting and Storing the Printer
143
Solving Problems
e Printer Does Not Work as Expected.................................145
A Message is Displayed on the LCD Screen...............................197
Paper Gets Jammed................................................199
It is Time to Replace the Ink Cartridges................................. 200
It is Time to Replace the Maintenance Box...............................206
Printing, Copying, Scanning, and Faxing Quality is Poor.....................208
Cannot Solve Problem..............................................229
The Printer Does Not Work as Expected
The Printer Does Not Turn On or O
Power Does Not Turn On
e following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer.
Power Does Not Turn O
The
P
button was not pressed for long enough.
Solutions
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord.
To prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
The Power O Settings or Power O Timer feature is enabled.
Solutions
❏Select Settings > General Settings > Basic Settings > Power O Settings, and then disable the Power
O If Inactive and Power O If Disconnected settings.
❏Select Settings > General Settings > Basic Settings, and then disable the Power O Timer Setting.
Note:
Your product may have the Power O Settings or Power O Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
145
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 300
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 259
&“Unavailable Paper Types” on page 263
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
&“Available Paper and Capacities” on page 259
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Paper Feeds at a Slant
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 300
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 259
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
146
&“Unavailable Paper Types” on page 263
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper” on page 29
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
&“Available Paper and Capacities” on page 259
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Several Sheets of Paper are Fed at a Time
e following causes can be considered.
The installation location is inappropriate.
Solutions
Place the printer on a at surface and operate in the recommended environmental conditions.
&“Environmental Specications” on page 300
Unsupported paper is being used.
Solutions
Use paper supported by this printer.
&“Available Paper and Capacities” on page 259
&“Unavailable Paper Types” on page 263
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
147
Paper handling is inappropriate.
Solutions
Follow paper handling precautions.
&“Paper Handling Precautions” on page 27
The paper is moist or damp.
Solutions
Load new paper.
Static electricity is causing sheets of paper to stick to each other.
Solutions
Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.
Too many sheets are loaded in the printer.
Solutions
Do not load more than the maximum number of sheets specied for the paper.
&“Available Paper and Capacities” on page 259
The paper settings on the printer are incorrect.
Solutions
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
&“Paper Size and Type Settings” on page 27
Multiple sheets of paper feed at the same time during manual 2-sided printing.
Solutions
Remove any paper that is loaded in the paper source before you reload the paper.
Original Does Not Feed in the ADF
e following causes can be considered.
Originals that are not supported by the ADF are being used.
Solutions
Use originals supported by the ADF.
&“ADF Specications” on page 292
The originals are loaded incorrectly.
Solutions
Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals.
Solving Problems
>
The Printer Does Not Work as Expected
>
Paper Does Not Feed Properly
148
Too many originals are loaded in the ADF.
Solutions
Do not load originals above the line indicated by the triangle symbol on the ADF.
The original slips when paper dust adheres to the roller.
Solutions
Clean the inside of the ADF.
&“Cleaning the ADF” on page 132
Originals are not detected.
Solutions
On the screen for copy or scan, or fax, check that the ADF icon is on. If it is o, place the originals again.
Cannot Print
Cannot Print from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
149
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 137
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 150
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 152
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 153
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
150
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
151
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 271
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the printer.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
152
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Windows)
e following causes can be considered.
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 137
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 138
&“Installing or Uninstalling Applications Separately” on page 136
&“Updating Applications and Firmware” on page 140
There is a problem with the printer's status.
Solutions
Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer
status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
153
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
154
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 233
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
&“Printing a Network Connection Report” on page 251
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
155
Check the network connection of the computer. See the documentation provided with the computer for
details.
There is still a job waiting to be printed.
Solutions
Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all
documents from the Printer menu.
The printer is pending or oine.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
The printer is not selected as the default printer.
Solutions
Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and
Faxes) and click Set as default printer.
Note:
If there are multiple printer icons, see the following to select the correct printer.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of the printer driver may be created. If copies such
as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove
Device.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
156
The printer port is not set correctly.
Solutions
Click Print Queue on the printer driver's Maintenance tab.
Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.
USB connection: USBXXX, Network connection: EpsonNet Print Port
Cannot Print from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 157
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 160
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 160
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
157
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
158
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏Place the device that is connected to the USB 3.0 port further away from the computer.
❏Connect to the SSID for the 5 GHz range.
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 237
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
159
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 271
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the printer.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Print Even Though a Connection has been Established (Mac OS)
e following causes can be considered.
Solving Problems
>
The Printer Does Not Work as Expected
>
Cannot Print
160
There is a problem with the software or data.
Solutions
❏Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson
printer driver is not installed, the available functions are limited. We recommend using a genuine
Epson printer driver.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a
lower resolution or a smaller size.
❏If you have tried all of the solutions and have not solved the problem, try uninstalling and then
reinstalling the printer driver.
❏You may be able to clear the problem by updating the soware to the latest version. To check the
soware status, use the soware update tool.
&“Checking if a genuine Epson printer driver is installed - Windows” on page 137
&“Checking if a genuine Epson printer driver is installed - Mac OS” on page 138
&“Installing or Uninstalling Applications Separately” on page 136
&“Updating Applications and Firmware” on page 140
There is a problem with the status of the printer.
Solutions
Make sure the printer status is not Pause.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer. If the printer is paused, click Resume.
User feature restrictions are enabled for the printer.
Solutions
e printer may not print when the user feature restriction is enabled. Contact your printer
administrator.
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 233
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
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printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
&“Printing a Network Connection Report” on page 251
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
Cannot Print from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use the Epson printing app to check the connection status for the smart device and the printer.
Examples of Epson printing apps
Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
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1. On the smart device, start the Epson printing application.
2. Check that the printer name is displayed in the application.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏Printer is not selected.
❏Communication error.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 163
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (iOS)” on page 165
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
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When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
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Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Print Even Though a Connection has been Established (iOS)
e following causes can be considered.
Paper Setup Auto Display is disabled.
Solutions
Enable Paper Setup Auto Display in the following menu.
Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display
AirPrint is disabled.
Solutions
Enable the AirPrint setting on Web Cong.
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Suddenly the Printer Cannot Print over a Network Connection
e problem could be one of the following issues.
The network environment has been changed.
Solutions
When you have changed the network environment, such as the wireless router or provider, try making
network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
&“Re-setting the Network Connection” on page 233
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
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The printer is not connected to the network.
Solutions
Select Settings > General Settings > Network Settings > Connection Check, and then print the network
connection report. If the report shows that the network connection failed, check the network connection
report and then follow the printed solutions.
&“Printing a Network Connection Report” on page 251
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Start Scanning
Cannot Start Scanning from Windows
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 137
When you have identied the problem, follow the solution displayed on the screen.
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When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 167
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 152
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Windows)” on page 170
Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
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Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
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❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 271
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the printer.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
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There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 170
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 160
Check the following if a connection has been established.
❏e printer is recognized, but scanning cannot be performed.
“Cannot Scan Even ough a Connection has been Correctly Established (Mac OS)” on page 174
Cannot connect to a Network
e problem could be one of the following issues.
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Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
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A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The device connected to the USB 3.0 port causes radio frequency interference.
Solutions
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try
the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏Place the device that is connected to the USB 3.0 port further away from the computer.
❏Connect to the SSID for the 5 GHz range.
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 237
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
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2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 271
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the printer.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
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Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Scanning at a high resolution over a network.
Solutions
Try scanning at a lower resolution.
Cannot Start Scanning from Smart Device
Make sure the smart device and the printer are connected correctly.
e cause and solution to the problem dier depending on whether or not they are connected.
Checking the Connection Status
Use the Epson printing app to check the connection status for the smart device and the printer.
Examples of Epson printing apps
Search for and install the Epson printing application from App Store or Google Play if it is not already installed.
1. On the smart device, start the Epson printing application.
2. Check that the printer name is displayed in the application.
When the printer name is displayed, a connection has been successfully established between the smart device
and the printer.
If the following are displayed, a connection has not been established between the smart device and the printer.
❏Printer is not selected.
❏Communication error.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 174
Check the following if a connection has been established.
❏e printer is recognized, but scanning cannot be performed.
“Cannot Print Even ough a Connection has been Established (iOS)” on page 165
Cannot connect to a Network
e problem could be one of the following issues.
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Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
Connect the computer or smart device to the same SSID as the printer.
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A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the smart device.
Solutions
Try accessing any website from your smart device to make sure that your smart device's network settings
are correct. If you cannot access any website, there is a problem on the smart device.
Check the network connection of the computer. See the documentation provided with the smart device
for details.
Cannot Save Scanned Images to the Shared Folder
Messages are Displayed on the Control Panel
When error messages are displayed on the control panel, check the message itself or the following list to solve the
problems.
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Messages Solutions
DNS error. Check DNS settings. Cannnot connect to the computer. Check the following.
❏Make sure that the address in the contacts list on the printer and the address
of the shared folder are the same.
❏If the IP address of the computer is static and is set manually, change the
computer name in the network path to the IP address.
Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN
❏Make sure that the computer is turned on and does not sleep. If the computer
sleeps, you cannot save scanned images to the shared folder.
❏Temporarily disable the computer's Firewall and security software. If this clears
the error, check the settings in the security software.
❏If Public network is selected as the network place, you cannot save the
scanned images to the shared folder. Set the forward settings for each port.
❏If you are using a laptop computer and the IP address is set as DHCP, the IP
address may change when reconnecting to the network. Obtain the IP address
again.
❏Make sure the DNS setting is correct. Contact your network administrator
about the DNS settings.
❏The computer name and the IP address may dier when the management
table of the DNS server is not updated. Contact your DNS server administrator.
Authentication error. Check the
authentication method, authenticated
account, and authenticated password.
Make sure the user name and the password are correct on the computer and the
contacts on the printer. Also, make sure that the password has not expired.
Communication error. Check the Wi-Fi/
network connection.
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏Make sure that Use Microsoft network sharing is enabled on the Web Cong.
Select Network > MS Network on the Web Cong.
❏Make sure that the address in the contacts list on the printer and the address
of the shared folder are the same.
❏Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
The le name is already in use. Rename
the le and scan again.
Change the le name settings. Otherwise, move or delete the les, or change the
le name on the shared folder.
Scanned le(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
There is not enough disk space on the computer. Increase the free space on the
computer.
Checking the Point where the Error Occurred
Solutions
When saving scanned images to the shared folder, saving process proceeds as following. You can then
check the point where the error occurred.
Items Operation Error Messages
Connecting Connect to the computer from the printer. DNS error. Check DNS settings.
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Items Operation Error Messages
Logging on to the
computer
Log on to the computer with the user name and
the password.
Authentication error. Check the
authentication method, authenticated
account, and authenticated password.
Checking the folder to
save
Check the network path of the shared folder. Communication error. Check the Wi-Fi/
network connection.
Checking the le name Check if there is a le with the same name as the
le you want to save in the folder.
The le name is already in use. Rename
the le and scan again.
Writing the le Write a new le. Scanned le(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Solutions
Check the following points.
❏Make sure the DNS setting is correct.
❏Make sure each DNS setting is correct when checking the Web Cong.
❏Make sure the DNS domain name is correct.
Cannot Send or Receive Faxes
Cannot Send or Receive Faxes
e following causes can be considered.
There are some problems in telephone wall jack.
Solutions
Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
There are some problems in connecting to the telephone line.
Solutions
Select Settings > General Settings > Fax Settings > Check Fax Connection on the control panel to run
the automatic fax connection check. Try the solutions printed on the report.
Communication error occurs.
Solutions
Select Slow(9,600bps) in Settings > General Settings > Fax Settings > Basic Settings > Fax Speed on
the control panel.
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Connected to a DSL phone line without DSL lter.
Solutions
To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or
install a separate DSL lter to the line. Contact your DSL provider.
“Connecting to DSL or ISDN” on page 348
There are some problems in the DSL lter when you connect to a DSL phone line.
Solutions
If you can not send or receive fax, connect the printer directly to a telephone wall jack to see if the printer
can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
Cannot Send Faxes
e following causes can be considered.
The connection line is set to PSTN in a facility where a private branch exchange (PBX) is
being used.
Solutions
Select PBX in Settings > General Settings > Fax Settings > Basic Settings > Line Type on the control
panel.
Sending faxes without entering an access code in an environment in which a PBX is
installed.
Solutions
If your phone system requires an external access code to get an outside line, register the access code to the
printer, and enter # (hash) at the beginning of a fax number when sending.
The header information for outgoing faxes is not registered.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header
information. Some fax machines automatically reject incoming faxes that do not include header
information.
Your caller ID is blocked.
Solutions
Contact your telecommunication company to unblock your caller ID. Some phones or fax machines
automatically reject anonymous calls.
The recipient's fax number is wrong.
Solutions
Check that the recipient's number registered in your contacts list or that you entered directly using the
keypad is correct. Or, check with the recipient that the fax number is correct.
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The recipient's fax machine is not ready to receive faxes.
Solutions
Ask the recipient if the recipient's fax machine is ready to receive a fax.
The data being sent is too large.
Solutions
You can send faxes at a smaller data size using one of the following methods.
❏When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send
Settings.
“Sending Many Pages of a Monochrome Document (Direct Send)” on page 110
❏Using the connected phone
“Sending Faxes Dialing from the External Phone Device” on page 109
❏Separating the originals
Cannot Receive Faxes
e following causes can be considered.
Subscribing to a call forwarding service.
Solutions
If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact
the service provider.
The Receive Mode is set to Manual while an external phone device is connected to the
printer.
Solutions
If an external phone device is connected to the printer and is sharing a phone line with the printer, select
Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.
The available memory of the inbox is not enough.
Solutions
100 received documents have been saved in the inbox in total. Delete the unnecessary documents.
The computer that will save the received faxes is not turned on.
Solutions
When you have made settings to save received faxes to a computer, turn on the computer. e received
fax is deleted once it has been saved to the computer.
The sender's fax number has been registered to the Rejection Number List.
Solutions
Make sure that the sender's number can be deleted from the Rejection Number List before deleting it.
Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit
Blocked Number list. Or disable the Rejection Number List in Settings > General Settings > Fax
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Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been
registered to this list are blocked when this setting is enabled.
The sender's fax number has not been registered in the contacts list.
Solutions
Register the sender's fax number to contact list. Or disable Unregistered Contacts in Settings > General
Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that
have not been registered to this list are blocked.
The sender has sent the fax without header information.
Solutions
Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in
Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that
do not include header information are blocked when this setting is enabled.
Cannot Send Faxes to a Specic Recipient
e following causes can be considered.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds aer the printer has nished
dialing, the call ends with an error. Dial using the (On Hook) feature or using a connected
telephone to check how long it takes before you hear a fax tone. If it takes more than 50 seconds, add
pauses aer the fax number to send the fax. Tap to enter the pause. A hyphen is entered as the pause
mark. One pause is about three seconds. Add multiple pauses as needed.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specied Time
The printer's date and time is wrong.
Solutions
Select Settings > General Settings > Basic Settings > Date/Time Settings, and then set the correct date
and time.
Faxes Are Sent at the Wrong Size
e following causes can be considered.
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The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals” on page 32
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 131
Cannot Save Received Faxes to a Memory Device
e following causes can be considered.
The setting for saving received faxes to external memory is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Receive Settings, and then enable Save to Memory
Device in each menu.
A memory device is not connected to the printer.
Solutions
Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes
are saved in the device, they are deleted from the printer's memory.
There is not enough free space in the device.
Solutions
Delete unnecessary data from the device to increase the amount of free space. Or, connect another device
that has enough free space.
The memory device is write-protected.
Solutions
Disable write protection on the memory device.
Received Faxes Are Not Printed
e following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
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Printing received faxes is disabled under the current settings.
Solutions
If Save to Computer is set to Yes , change the setting to Ye s a nd Print . Or, disable Save to Inbox and Save
to Computer allows printing to be performed.
You c a n nd Save to Inbox and Save to Computer in Settings > General Settings > Fax Settings >
Receive Settings > Fax Output Settings.
Cannot Send and Receive Faxes (Windows)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may
be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker.
❏Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer Connection
Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 137
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 150
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Windows)” on page 152
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 153
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Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
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Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
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❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
“Running Web Cong on a Web Browser” on page 271
7. Select the Network tab > Wired LAN.
8. Select OFF for IEEE 802.3az.
9. Click Next.
10. Click OK.
11. Remove the Ethernet cable connected to the computer and the printer.
12. If you disabled IEEE802.3az for the computer in step 2, enable it.
13. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
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There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
You need to recongure the USB connection.
Solutions
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer,
and then select Remove Device. Next, connect the USB cable to the computer.
If you cannot use a USB cable, reset the USB connection by following the steps for changing the method
of connecting to a computer. See the related information link below for details.
&“Making Settings for Connecting to the Computer” on page 233
Cannot Send or Receive Faxes Even Though a Connection has been Correctly
Established (Windows)
e following causes can be considered.
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other
Hardware. e printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,
uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or
Printers and Other Hardware.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and
printers in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or
Hardware.
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❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers
and Faxes.
User authentication failed when a fax is sent from a computer.
Solutions
Set the user name and password in the printer driver. When sending a fax from a computer when the
security function that restrict users from using the printer's fax function is set, user authentication is
performed with the user name and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Send and Receive Faxes (Mac OS)
Make sure the computer and the printer are connected correctly. e cause and solution to the problem dier
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏e printer is not recognized over a network connection
“Cannot connect to a Network” on page 157
❏e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB (Mac OS)” on page 160
Check the following if a connection has been established.
❏e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Mac OS)” on page 160
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Cannot connect to a Network
e problem could be one of the following issues.
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
printer and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
Devices cannot receive signals from the wireless router because they are too far apart.
Solutions
Aer moving the computer or the smart device and the printer closer to the wireless router, turn o the
wireless router, and then turn it back on.
When changing the wireless router, the settings do not match the new router.
Solutions
Make the connection settings again so that they match the new wireless router.
&“When Replacing the Wireless Router” on page 233
The SSIDs connected from the computer or smart device and computer are dierent.
Solutions
When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to dierent SSIDs, you cannot connect to the wireless router.
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Connect the computer or smart device to the same SSID as the printer.
A privacy separator on the wireless router is available.
Solutions
Most wireless routers have a privacy separator feature that blocks communication between connected
devices. If you cannot communicate between the printer and the computer or smart device even if they
are connected to the same network, disable the privacy separator on the wireless router. See the manual
provided with the wireless router for details.
The IP address is incorrectly assigned.
Solutions
If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP
address may not be assigned correctly.
Select Settings > General Settings > Network Settings > Advanced on the printer’s control panel, and
then check the IP address and the subnet mask assigned to the printer.
Restart the wireless router or reset the network settings for the printer.
&“Re-setting the Network Connection” on page 233
There is a problem with the network settings on the computer.
Solutions
Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer.
Check the network connection of the computer. See the documentation provided with the computer for
details.
The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy
Ecient Ethernet).
Solutions
When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Ecient
Ethernet), the following problems may occur depending on the hub or router that you are using.
❏Connection becomes unstable, the printer is connected and disconnected again and again.
❏Cannot connect to the printer.
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❏e communication speed becomes slow.
Follow the steps below to disable IEEE802.3az for the printer and then connect.
1. Remove the Ethernet cable connected to the computer and the printer.
2. When IEEE802.3az for the computer is enabled, disable it.
See the documentation provided with the computer for details.
3. Connect the computer and the printer with an Ethernet cable directly.
4. On the printer, print a network connection report.
5. Check the printer's IP address on the network connection report.
6. On the computer, access Web Cong.
Launch a Web browser, and then enter the printer's IP address.
7. Select Advanced Settings from the list at the top right of the window.
8. Select Network Settings > Wired LAN.
9. Select OFF for IEEE 802.3az.
10. Click Next.
11. Click OK.
12. Remove the Ethernet cable connected to the computer and the printer.
13. If you disabled IEEE802.3az for the computer in step 2, enable it.
14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer.
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Mac OS)
e following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
Solutions
If you are using a USB hub, try to connect the printer directly to the computer.
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There is a problem with the USB cable or the USB inlet.
Solutions
If the USB cable cannot be recognized, change the port, or change the USB cable.
You need to recongure the USB connection.
Solutions
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer,
and then select Remove Device. Next, connect the USB cable to the computer.
If you cannot use a USB cable, reset the USB connection by following the steps for changing the method
of connecting to a computer. See the related information link below for details.
&“Making Settings for Connecting to the Computer” on page 233
Cannot Send or Receive Even Though a Connection has been Correctly Established
(Mac OS)
e following causes can be considered.
The software is not installed.
Solutions
Make sure that the PC-FAX driver have been installed on the computer. e PC-FAX driver is installed
with FAX Utility. Follow the steps below to check if it is installed.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then make sure the printer (fax) is displayed. e printer (fax) is displayed as "FAX XXXX (USB)" or
"FAX XXXX (IP)". If the printer (fax) is not displayed, click [+] and then register the printer (fax).
PC-FAX driver is paused.
Solutions
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax),
and then double-click the printer (fax). If the printer is paused, click Resume (or Resume Printer).
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User authentication failed when a fax is sent from a computer.
Solutions
Set the user name and password in the printer driver. When sending a fax from a computer when the
security function that restrict users from using the printer's fax function is set, user authentication is
performed with the user name and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
e following causes can be considered.
Unnecessary applications are running.
Solutions
Close any unnecessary applications on your computer or smart device.
The print quality is set to high.
Solutions
Lower the quality setting.
Bidirectional printing is disabled.
Solutions
Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Windows
Select Bidirectional Printing on the printer driver's More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Bidirectional Printing setting.
Quiet Mode is enabled.
Solutions
Disable Quiet Mode. e printing speed slows down when the printer is running in Quiet Mode.
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❏Control panel
Select on the home screen, and then select O.
❏Windows
Select O as the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Quiet Mode setting.
Printing Slows Down Dramatically During Continuous Printing
The function that prevents the printer mechanism from overheating and being damaged is
operating.
Solutions
You can continue printing. To return to normal printing speed, leave the printer idle for at least 30
minutes. Printing speed does not return to normal if the power is o.
Scanning Speed Is Slow
Scanning at a high resolution.
Solutions
Try scanning at a lower resolution.
LCD Screen Gets Dark
The printer is in sleep mode.
Solutions
Tap anywhere on the LCD screen to return it to its former state.
Touch Screen Does Not Respond
e following causes can be considered.
A protective sheet has been stuck on the touch screen.
Solutions
If you stick a protective sheet on the touch screen, the optical touch screen may not respond. Remove the
sheet.
The screen is smeared.
Solutions
Turn o the printer, and then wipe the screen using a so, dry cloth. If the screen is smeared, it may not
respond.
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"x" is Displayed on the Screen and you Cannot Select Photos
The image le is not supported.
Solutions
"x" is displayed on the LCD screen when the image le is not supported by the product. Use les
supported by the product.
&“Supported Data Specications” on page 298
Memory Device Is not Recognized
The memory device is set to disabled.
Solutions
On the control panel, select Settings > General Settings > Printer Settings > Memory Device Interface,
and the enable the memory device.
Cannot Save Data to a Memory Device
e following causes can be considered.
The memory device is write-protected.
Solutions
Disable write protection on the memory device.
There is not enough free space on the memory device.
Solutions
Delete unnesesary data or insert another memory device.
Operation Sounds Are Loud
Quiet Mode is disabled.
Solutions
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
❏Control panel
Select on the home screen, and then enable Quiet Mode.
❏Windows printer driver
Enable Quiet Mode on the Main tab.
❏Mac OS printer driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the
Quiet Mode setting.
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The Date and Time Are Incorrect
Error occurred in power supply.
Solutions
Aer a power failure caused by a lightning strike or if the power is le o for a long time, the clock may
show the wrong time. Set the date and the time correctly in Settings > General Settings > Basic Settings
> Date/Time Settings on the control panel.
The Root Certicate Needs to be Updated
The root certicate has expired.
Solutions
Run Web Cong, and then update the root certicate.
Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8
There is a problem with your AirPrint setup.
Solutions
Run Web Cong, and then select Port9100 as the Top Priority Protocol setting in AirPrint Setup. Select
System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove
the printer, and then add the printer again.
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Forgot Your Password
You need help from service personnel.
Solutions
If you forget the administrator's password, contact Epson support.
Copies are Made or Faxes are Sent Unintentionally
Foreign objects are touching the optical touch panel.
Solutions
Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn o Wake with
LCD Screen Touch. e printer will not return from sleep mode (power saving) until you press the
P
button.
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Sender's Fax Number Not Displayed
The sender's fax number is not set to the sender's machine.
Solutions
e sender may not have set the fax number. Contact the sender.
Sender's Fax Number Displayed on Received Faxes is Wrong
The sender's fax number set to the sender's machine is wrong.
Solutions
e sender may have set the fax number incorrectly. Contact the sender.
Cannot Make Calls on the Connected Telephone
The phone cable is not connected correctly.
Solutions
Connect the telephone to the EXT. port on the printer, and pick up the receiver. If you cannot hear a dial
tone through the receiver, connect the phone cable correctly.
Answering Machine Cannot Answer Voice Calls
The printer's Rings to Answer setting is set to less than the number of rings for your
answering machine.
Solutions
Select Slow(9,600bps) in Settings > General Settings > Fax Settings > Basic Settings > Rings to
Answer, and then set to a number higher than the number of rings for your answering machine.
A Lot of Junk Faxes Have Been Received
The printer's feature to block junk faxes has not been set up.
Solutions
Make Rejection Fax settings in Settings > General Settings > Fax Settings > Basic Settings.
“Making Settings for Blocking Junk Faxes” on page 355
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
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Error Messages Solutions
Printer error. Turn the power o and on again. If
the problem persists, contact Epson Support.
Remove any paper or protective material in the printer. If the error
message is still displayed, contact Epson support.
Printer error. Contact Epson Support. Non-
printing features are available.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs. However, non-printing
features such as scanning are available.
Printer error. For details, see your
documentation.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs.
Paper out in XX. Load paper. Paper Size: XX/
Paper Type: XX
Load paper, and then insert the paper cassette all the way.
You need to replace Ink Cartridge. To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when you are prompted to do so.
The printer's borderless printing ink pad is
nearing the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Tap OK to resume printing.
The printer's borderless printing ink pad has
reached the end of its service life. It is not a user-
replaceable part. Please contact Epson support.
Contact Epson or an authorised Epson service provider to replace the
borderless printing ink pad*. It is not a user-serviceable part.
Borderless printing is not available, but printing with a border is
available.
Paper Setup Auto Display is set to O. Some
features may not be available. For details, see
your documentation.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
No dial tone is detected. This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the rst
digit of a fax number and send the fax to the wrong number.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
To use cloud services, update the root certicate
from the Epson Web Cong utility.
Run Web Cong, and then update the root certicate.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
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A Message is Displayed on the LCD Screen
198
Error Messages Solutions
Recovery Mode
Update Firmware
The printer has started in recovery mode because the rmware update
failed. Follow the steps below to try to update the rmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To
prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its
limit. Whether and how oen this is required will vary according to the number of pages you print using the
borderless print option. e need for replacement of the pad does not mean that your printer has ceased to operate
in accordance with its specications. e printer will advise you when the pad requires replacing and this can only
be performed by an authorised Epson Service provider. e Epson warranty does not cover the cost of this
replacement.
Paper Gets Jammed
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. e LCD screen displays an animation that shows you how to remove jammed paper. Next, select
OK to clear the error.
!
Caution:
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
c
Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Preventing Paper Jams
Check the following if paper jams occur frequently.
❏Place the printer on a at surface and operate in the recommended environmental conditions.
“Environmental Specications” on page 300
❏Use the paper supported by this printer.
“Available Paper and Capacities” on page 259
❏Follow paper handling precautions.
“Paper Handling Precautions” on page 27
❏Load paper in the correct direction, and slide the edge guide against the edge of the paper.
“Loading Paper” on page 29
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Preventing Paper Jams
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❏Raise the ADF document support.
❏Do not load more than the maximum number of sheets specied for paper.
❏Load one sheet of paper at a time if you have loaded several sheets of paper.
❏Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
“List of Paper Type” on page 28
It is Time to Replace the Ink Cartridges
Ink Cartridge Handling Precautions
Read the following instructions before replacing ink cartridges.
Storing precautions for ink
❏Keep the ink cartridges out of direct sunlight.
❏Do not store the ink cartridges in high or freezing temperatures.
❏For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
❏For best results, store ink cartridge packages with their bottom down.
❏Aer bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at
least three hours before using it.
❏Do not open the ink cartridge package until you are ready to install it in the printer. e cartridge is vacuum
packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal
printing may not be possible.
Handling precautions for replacing ink cartridges
❏Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package.
❏Do not shake cartridges aer opening the package, as they may leak.
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Ink Cartridge Handling Precautions
200
❏You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or
you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage.
❏Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become
unusable.
❏Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.
❏Install all ink cartridges; otherwise you cannot print.
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201
❏Do not replace ink cartridges with the power o. Do not move the print head by hand; otherwise, you may
damage the printer.
❏Do not turn o the printer during ink charging. If the ink charging is incomplete, you may not be able to print.
❏Do not leave the printer with the ink cartridges removed or do not turn o the printer during cartridge
replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.
❏If you need to remove an ink cartridge temporarily, make sure you protect the ink supply area from dirt and
dust. Store the ink cartridge in the same environment as the printer, with the ink supply port facing down or
sideways. Do not store ink cartridges with the ink supply port facing up. Because the ink supply port is
equipped with a valve designed to contain the release of excess ink, there is no need to supply your own covers
or plugs.
❏Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.
❏is printer uses ink cartridges equipped with a green chip that monitors information such as the amount of
remaining ink for each cartridge. is means that even if the cartridge is removed from the printer before it is
expended, you can still use the cartridge aer reinserting it back into the printer. However, when reinserting a
cartridge, some ink may be consumed to guarantee printer performance.
❏For maximum ink eciency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with
low ink status may not be used when reinserted.
❏To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the cartridge when your printer indicates to replace the cartridge. e yields quoted for you do not
include this reserve.
❏Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.
❏You cannot use the cartridges that came with the printer for the replacement.
Ink consumption
❏To maintain optimum print head performance, some ink is consumed from all cartridges during maintenance
operations. Ink may also be consumed when you replace ink cartridge or turn the printer on.
❏When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏e ink in the ink cartridges supplied with your printer is partly used during initial setup. In order to produce
high quality printouts, the print head in your printer will be fully charged with ink. is one-o process
consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink
cartridges.
❏Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Replacing Ink Cartridges
When a message is displayed prompting you to replace the ink cartridges, select How To and then view the
animations displayed on the control panel to learn how to replace the ink cartridges.
If you need to replace the ink cartridges before they are expended, select Maintenance > Ink Cartridge(s)
Replacement on the home screen, and then follow the on-screen instructions. Select How To for details.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be injured.
Solving Problems
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Replacing Ink Cartridges
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Related Information
&“Ink Cartridge Codes” on page 264
&“Ink Cartridge Handling Precautions” on page 200
Continue Printing Temporarily without Replacing Ink Cartridges
Temporarily Printing with Black Ink
When color ink is expended and black ink still remains, you can use the following settings to continue printing for
a short time using only black ink.
❏Type of paper: Plain paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper,
ick paper, Envelope
❏Color: B&W or Grayscale
❏Borderless: Not selected
❏EPSON Status Monitor 3: Enabled (When printing from the printer driver on Windows.)
Because this feature is only available for approximately ve days, replace the expended ink cartridge as soon as
possible.
Note:
❏If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏e available period varies depending on the usage conditions.
Continue Printing Temporarily with Only Black Ink (Control Panel)
1. When a message is displayed prompting you to replace the ink cartridges, select Proceed.
A message is displayed telling you that you can temporarily print with black ink.
2. Check the message, and then select Proceed.
3. If you want to print in monochrome, select No, remind me later.
e ongoing job is canceled.
4. Now you can copy originals or print received faxes on plain paper in monochrome. Select the feature you want
to use on the home screen.
Note:
Borderless copying is not available.
Related Information
&“Temporarily Printing with Black Ink” on page 203
Continue Printing Temporarily with Only Black Ink (Windows)
Do one of the following.
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❏When the following window is displayed, select Print in Black.
❏When the following window is displayed, cancel printing. And then, printing again.
Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.
Follow the steps below when printing again.
1. Access the printer driver window.
2. Clear Borderless on the Main tab.
3. Select a Paper Type that supports Print in Black.
4. Select Grayscale.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
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7. Click Print in Black in the window displayed.
Related Information
&“Temporarily Printing with Black Ink” on page 203
Continue Printing Temporarily with Only Black Ink (Mac OS)
Note:
To use this feature through a network, connect with Bonjour.
1. Click the printer icon in the Dock.
2. Cancel the job.
Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.
3. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver).
4. Select On as the Permit temporary black printing setting.
5. Access the print dialog.
6. Select Print Settings from the pop-up menu.
7. Select any paper size except for a borderless size as the Paper Size setting.
8. Select a paper type that supports Permit temporary black printing as the Media Type setting.
9. Select Grayscale.
10. Set the other items as necessary.
11. Click Print.
Related Information
&“Temporarily Printing with Black Ink” on page 203
Continue Printing to Conserve Black Ink (for Windows Only)
When black ink is running low and there is enough color ink remaining, you can use a mixture of color inks to
create black. You can continue printing while preparing a replacement black ink cartridge.
is feature is only available when you select the following settings in the printer driver.
❏Paper Type: Plain paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper,
ick paper
❏StandardQuality:
❏EPSON Status Monitor 3: Enabled
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Note:
❏If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏Composite black looks slightly dierent from pure black. In addition, the print speed is reduced.
❏To maintain the quality of the print head, black ink is also consumed.
Options Description
Yes Select to use a mixture of color inks to create black. This window is displayed the next time
you print a similar job.
No Select to continue using the remaining black ink. This window is displayed the next time
you print a similar job.
Disable this feature Select to continue using the remaining black ink. This window is not displayed until you
replace the black ink cartridge and it runs low again.
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Read the following instructions before replacing the maintenance box.
❏Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and
printing.
❏Do not tilt the used maintenance box until aer it is sealed in the plastic bag; otherwise ink may leak.
❏Keep the maintenance box out of direct sunlight.
❏Do not store the maintenance box in high or freezing temperatures.
❏Do not replace the maintenance box during printing; otherwise, ink may leak.
❏Do not reuse a maintenance box which has been removed and le detached for a long period. Ink inside the box
will have solidied and no more ink can be absorbed.
❏Do not remove the maintenance box except when replacing it; otherwise ink may leak.
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206
Replacing a Maintenance Box
In some print cycles a very small amount of surplus ink may be collected in the maintenance box. To prevent ink
leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the
maintenance box has reached its limit. Whether and how oen this is required will vary according to the number
of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs.
When a message is displayed prompting you to replace the maintenance box, refer to the animations displayed on
the control panel. e need for replacement of the box does not mean that your printer has ceased to operate in
accordance with its specications. e Epson warranty does not cover the cost of this replacement. It is a user-
serviceable part.
Note:
❏When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.
However, you can perform operations that do not use ink such as scanning.
❏When the following screen is displayed, the part cannot be replaced by users. Contact Epson support.
Related Information
&“Maintenance Box Code” on page 264
&“Maintenance Box Handling Precautions” on page 206
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It is Time to Replace the Maintenance Box
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Replacing a Maintenance Box
207
Printing, Copying, Scanning, and Faxing Quality is
Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
Colored Banding Appears at Intervals of Approximately 1.1 cm or 3.3 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 28
The print quality is set to low.
Solutions
When printing on plain paper, print using a higher quality setting.
❏Control panel
In the print settings, select the Advanced tab if there is an Advanced tab, and then select Best as the
Quality.
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208
❏Windows
Select High from Quality on the printer driver's Main tab.
❏Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
&“Adjusting the Print Quality” on page 128
Blurry Prints, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
Bidirectional Printing setting.
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209
Striped Patterns Appear
The bidirectional printing setting is enabled.
Solutions
When printing on plain paper, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
❏Windows
Clear Bidirectional Printing on the printer driver’s More Options tab.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select O as the
High Speed Printing setting.
The print quality is set to low.
Solutions
When printing on photo paper, print using a higher quality setting.
❏Control panel
In the print settings, select the Advanced tab if there is an Advanced tab, and then select Best as the
Quality.
❏Windows
Select High from Quality on the printer driver's Main tab.
❏Mac OS
Select Fine as Print Quality from the print dialog's Print Settings menu.
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
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210
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the paper cassette. Load paper in the
paper cassette that matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 147
Paper Is Smeared or Scued
e following causes can be considered.
Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper” on page 29
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211
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 131
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The print head is rubbing the surface of the paper.
Solutions
When printing on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting. If you enable this setting, print quality may decline or
printing may slow down.
❏Control panel
Select Settings > General Settings > Printer Settings, and then enable ick Paper.
❏Windows
Click Extended Settings on the printer driver's Maintenance tab, and then select ick Paper and
Envelopes.
❏Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print &
Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as
theick paper and envelopes setting.
The back of the paper was printed before the side that had already been printed was dry.
Solutions
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the
paper.
When printing using automatic 2-sided printing, the print density is too high and the drying
time is too short.
Solutions
When using the automatic 2-sided printing feature and printing high density data such as images and
graphs, set the print density to lower and the drying time to longer.
&“Printing on 2-Sides” on page 44
&“Printing on 2-Sides” on page 66
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212
Printed Photos are Sticky
The print was made on the wrong side of the photo paper.
Solutions
Make sure you are printing on the printable side. When printing on the wrong side of the photo paper,
you need to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 131
Images or Photos are Printed in Unexpected Colors
e following causes can be considered.
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
Color correction has been applied.
Solutions
When printing from the control panel or from the Windows printer driver, the Epson auto photo
adjustment setting is applied by default depending on the paper type. Try change the setting.
❏Control panel
Change the Fix Photo setting from Auto to any other option. If changing the setting does not work,
select Enhance O as the Fix Photo setting.
❏Windows printer driver
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the
Scene Correction setting from Automatic to any other option. If changing the setting does not work,
use any color correction method other than PhotoEnhance in Color Management.
&“JPEG Settings” on page 74
&“Adjusting the Print Color” on page 60
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213
Cannot Print Without Margins
Borderless is not set in the print settings.
Solutions
Make borderless setting in the print settings. If you select a paper type that does not support borderless
printing, you cannot select Borderless. Select a paper type that supports borderless printing.
❏Control panel
Select Borderless as Layout.
❏Windows
Select Borderless on the printer driver's Main tab.
❏Mac OS
Select a borderless paper size from Paper Size.
&“JPEG Settings” on page 74
&“TIFF Settings” on page 75
&“Paper for Borderless Printing” on page 262
Edges of the Image are Cropped During Borderless Printing
Because the image is slightly enlarged, the protruding area is cropped.
Solutions
Select a smaller enlargement setting.
❏Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the
settings.
❏Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
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214
The Position, Size, or Margins of the Printout Are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper” on page 29
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The margin setting in the application software is not within the print area.
Solutions
Adjust the margin setting in the application so that it falls within the printable area.
&“Printable Area” on page 291
Printed Characters Are Incorrect or Garbled
e following causes can be considered.
The USB cable is not connected correctly.
Solutions
Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
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215
The computer has been manually put into the Hibernate mode or the Sleep mode while
printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of
garbled text may be printed next time you start the computer.
You are using the printer driver for a dierent printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of
the printer driver window.
The Printed Image Is Inverted
The image is set to invert horizontally in the print settings.
Solutions
Clear any mirror image settings in the printer driver or the application.
❏Windows
Clear Mirror Image on the printer driver’s More Options tab.
❏Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
Images or photos with a low resolution were printed.
Solutions
When printing images or photos, print using high-resolution data. Images on web sites are oen low
resolution although they look good enough on the display, and so print quality may decline.
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216
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
Colored Banding Appears at Intervals of Approximately 1.1 cm or 3.3 cm
e following causes can be considered.
The paper type setting does not match the paper loaded.
Solutions
Select the appropriate paper type setting for the type of paper loaded in the printer.
&“List of Paper Type” on page 28
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
&“Adjusting the Print Quality” on page 128
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217
Blurry Copies, Vertical Banding, or Misalignment
e following causes can be considered.
The print head position is out of alignment.
Solutions
Align the print head using the Print Quality Adjustment feature.
The bidirectional printing setting is enabled.
Solutions
If print quality does not improve even aer aligning the print head, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
Select Settings > General Settings > Printer Settings, and then disable Bidirectional on the control
panel.
Striped Patterns Appear
The bidirectional printing setting is enabled.
Solutions
When printing on plain paper, disable the bidirectional setting.
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and
vertical lines may be misaligned. Disabling this setting may slow down printing speed but improve print
quality.
Select Settings > General Settings > Printer Settings, and then disable Bidirectional on the control
panel.
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218
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
Printout Comes Out as a Blank Sheet
The print head nozzles may be clogged.
Solutions
Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head
nozzles may be clogged and ink drops may not be discharged.
&“Adjusting the Print Quality” on page 128
The print settings and the paper size loaded in the printer are dierent.
Solutions
Change the print settings according to the paper size loaded in the paper cassette. Load paper in the
paper cassette that matches the print settings.
Multiple sheets of paper are fed into the printer at the same time.
Solutions
See the following to prevent multiple sheets of paper being fed into the printer at the same time.
&“Several Sheets of Paper are Fed at a Time” on page 147
Paper Is Smeared or Scued
e following causes can be considered.
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>
Printing, Copying, Scanning, and Faxing Quality is Poor
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Paper is loaded incorrectly.
Solutions
When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the
paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
&“Loading Paper” on page 29
The paper path is smeared.
Solutions
When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the
paper path.
&“Cleaning the Paper Path for Ink Smears” on page 131
The paper is curled.
Solutions
Place the paper on a at surface to check if it is curled. If it is, atten it.
The printhead is rubbing the surface of the paper.
Solutions
When copying on thick paper, the print head is close to the printing surface and the paper may be
scued. In this case, enable the reduce scu setting.
Select Settings > General Settings > Printer Settings, and then enable ick Paper on the control panel.
If you enable this setting, copy quality may decline or may slow down.
Copied Photos are Sticky
The copy was made on the wrong side of the photo paper.
Solutions
Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the
photo paper, you need to clean the paper path.
&“Loading Paper” on page 29
&“Cleaning the Paper Path for Ink Smears” on page 131
Solving Problems
>
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The Position, Size, or Margins of the Copies are Incorrect
e following causes can be considered.
The paper is loaded incorrectly.
Solutions
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
&“Loading Paper” on page 29
The size of the paper is set incorrectly.
Solutions
Select the appropriate paper size setting.
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals” on page 32
There is dust or dirt on the scanner glass.
Solutions
When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals,
and clean the scanner glass. If there is dust or stains on the glass, the copy area may extend to include the
dust or stains, resulting in the wrong copying position or small images.
Original Size is wrong in copy setting.
Solutions
Select the appropriate Original Size in the copy setting.
&“Advanced Menu Options for Copying” on page 86
Solving Problems
>
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>
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221
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
e following causes can be considered.
The paper path is dirty.
Solutions
Load and eject paper without printing to clean the paper path.
&“Cleaning the Paper Path for Ink Smears” on page 131
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 131
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 132
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals” on page 32
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Basic Menu Options for Copying” on page 84
Solving Problems
>
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>
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222
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern
appears.
Solutions
Change the reduce and enlarge setting. If a moiré pattern still appears, place the original at a slightly
dierent angle.
&“Basic Menu Options for Copying” on page 84
An Image of the Reverse Side of the Original Appears in the Copied Image
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals” on page 32
The copy density setting is too high.
Solutions
Lower the copy density setting.
&“Basic Menu Options for Copying” on page 84
Solving Problems
>
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>
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223
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner
Glass
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 131
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals” on page 32
Straight Lines Appear when Scanning from ADF
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 132
Oset Appears in the Background of Scanned Images
Solving Problems
>
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>
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224
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
When scanning from the scanner glass, place black paper or a desk pad over the original.
&“Placing Originals” on page 32
Cannot Scan the Correct Area on the Scanner Glass
The originals are not placed correctly.
Solutions
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
&“Placing Originals” on page 32
There is dust or dirt on the scanner glass or document mat.
Solutions
When scanning from the control panel and selecting the auto scan area cropping function, remove any
trash or dirt from the scanner glass and document mat. If there is any trash or dirt around the original,
the scanning range expands to include it.
&“Cleaning the Scanner Glass” on page 131
Cannot Solve Problems in the Scanned Image
Check the following if you have tried all of the solutions and have not solved the problem.
There are problems with the scanning software settings.
Solutions
Use Epson Scan 2 Utility to initialize the settings for the scanner soware.
Note:
Epson Scan 2 Utility is an application supplied with the scanner soware.
1. Start the Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
Solving Problems
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>
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❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 >
Epson Scan 2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
If initialization does not solve the problem, uninstall and re-install the scanner soware.
&“Installing the Applications Separately” on page 136
The Quality of the Sent Fax is Poor
Quality of the Sent Fax is Poor
e following causes can be considered.
There is dust or dirt on the originals or the scanner glass.
Solutions
Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
&“Cleaning the Scanner Glass” on page 131
The original was pressed with too much force.
Solutions
If you press with too much force, blurring, smudges, and spots may occur.
Do not press with too much force on the original or the document cover.
&“Placing Originals” on page 32
Solving Problems
>
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>
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226
Straight Lines Appear when Sending Faxes from the ADF
e following causes can be considered.
There is dust or dirt on the ADF or originals.
Solutions
Clean the ADF, and remove any dust or dirt that adheres to the originals.
&“Cleaning the ADF” on page 132
The Image Quality of the Sent Fax is Poor
e following causes can be considered.
The resolution is set to low.
Solutions
If you do not know the performance of the sender’s fax machine, set the following before sending a fax.
❏Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.
❏Select Fax > Fax Settings and then enable Direct Send.
Note that if you set Resolution to Photo but you send the fax without enabling Direct Send, the fax
may be sent at a lower resolution.
ECM setting is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the
control panel. is may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
Solving Problems
>
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>
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227
An Image of the Reverse Side of the Original Appears in the Sent Fax
e following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Solutions
Place the original on the scanner glass and then place a piece of black paper over it.
&“Placing Originals” on page 32
The density setting is high when sending faxes.
Solutions
Select Fax > Fax Settings > Scan Settings > Density, and then lower the setting.
Received Fax Quality is Poor
The Image Quality of Received Faxes is Poor
e following causes can be considered.
ECM setting is disabled.
Solutions
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the
control panel. is may clear errors that occur due to connection problems. Note that the speed of
sending and receiving faxes may be slower than when ECM is disabled.
The image quality setting is low on the sender's fax machine.
Solutions
Ask the sender to send faxes at a higher quality.
Solving Problems
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228
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
&“Cannot Solve Printing or Copying Problems” on page 229
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 27
❏Use a higher quality setting on the control panel or the printer driver.
❏Reinstall the ink cartridges already installed in the printer.
Reinstalling the ink cartridges may clear clogging in the print head nozzles and allow the ink to ow smoothly.
However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the
ink cartridge may be displayed depending on the amount of ink remaining.
“It is Time to Replace the Ink Cartridges” on page 200
❏Align the print head.
“Aligning the Print Head” on page 131
❏Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 129
❏Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏Check that you are using genuine Epson ink cartridges.
Try to use genuine Epson ink cartridges. is product is designed to adjust colors based on the use of genuine
Epson ink cartridges. e use of non-genuine ink cartridges may cause print quality to decline.
“Ink Cartridge Codes” on page 264
❏Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent lm with your hand or the paper.
❏Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 27
“Available Paper and Capacities” on page 259
“Unavailable Paper Types” on page 263
Solving Problems
>
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>
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229
❏Make sure that you are not using an old ink cartridge.
For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
&“Running Web Cong on a Web Browser” on page 271
&“Contacting Epson Support” on page 381
Solving Problems
>
Cannot Solve Problem
>
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230
Adding or Replacing the Computer or
Devices
Connecting to a Printer that has been Connected to the Network...............232
Re-setting the Network Connection....................................233
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)................240
Checking the Network Connection Status................................249
Connecting to a Printer that has been Connected to
the Network
When the printer has already been connected to the network, you can connect a computer or a smart device to the
printer over the network.
Using a Network Printer from a Second Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Printer
Follow the on-screen instructions until the following screen is displayed, select the printer name you want to
connect to, and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
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232
Using a Network Printer from a Smart Device
You can connect a smart device to the printer using one of the following methods.
Connecting over a wireless router
Connect the smart device to the same Wi-Fi network (SSID) as the printer.
See the following for more details.
“Making Settings for Connecting to the Smart Device” on page 234
Connecting by Wi-Fi Direct
Connect the smart device to the printer directly without a wireless router.
See the following for more details.
“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 240
Re-setting the Network Connection
is section explains how to make the network connection settings and change the connection method when
replacing the wireless router or the computer.
When Replacing the Wireless Router
When you replace the wireless router, make settings for the connection between the computer or the smart device
and the printer.
You need to make these settings if you change your Internet service provider and so on.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Repl
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233
Select Change connection method for printer (for new network router or changing USB to network, etc.) on
the Select Your Operation screen, and then click Next.
Follow the on-screen instructions.
If you cannot connect, see the following to try to solve the problem.
❏Windows: “Cannot connect to a Network” on page 150
❏Mac OS: “Cannot connect to a Network” on page 157
Making Settings for Connecting to the Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the
smart device. To use the printer from a smart device, set up from the following website. Access to the website from
the smart device that you want to connect to the printer.
http://epson.sn > Setup
When Changing the Computer
When changing the computer, make connection settings between the computer and the printer.
Making Settings for Connecting to the Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
When Chan
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234
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Follow the on-screen instructions.
Changing the Connection Method to the Computer
is section explains how to change the connection method when the computer and the printer have been
connected.
Changing the Network Connection from Ethernet to Wi-Fi
Change the Ethernet connection to Wi-Fi connection from the printer's control panel. e changing connection
method is basically the same as the Wi-Fi connection settings.
Related Information
&“Making Wi-Fi Settings from the Control Panel” on page 237
Changing the Network Connection from Wi-Fi to Ethernet
Follow the steps below to change from a Wi-Fi connection to an Ethernet connection.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Wired LAN Setup.
3. Follow the on-screen instructions.
Changing from USB to a Network Connection
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
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235
Select Change connection method for printer (for new network router or changing USB to network, etc.) on
the Select Your Operation screen, and then click Next.
Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired
LAN (Ethernet), and then click Next.
Follow the on-screen instructions.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Changing t
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236
Making Wi-Fi Settings from the Control Panel
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 237
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 238
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 239
Making Wi-Fi Settings by Entering the SSID and Password
You can set up a Wi-Fi network by entering the information necessary to connect to a wireless router from the
printer's control panel. To set up using this method, you need the SSID and password for a wireless router.
Note:
If you are using a wireless router with its default settings, the SSID and password are on the label. If you do not know the
SSID and password, see the documentation provided with the wireless router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
4. Select Wi-Fi Setup Wizard.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
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237
5. Select the SSID for the wireless router.
Note:
❏If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list.
If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
❏If you do not know the network name (SSID) check if the information is written on the label of the wireless router. If
you are using the wireless router with its default settings, use the SSID on the label. If you cannot nd any
information, see the documentation provided with the wireless router.
6. Tap Enter Password, and then enter the password.
Note:
❏e password is case-sensitive.
❏If you do not know the password, check if the information is written on the label of the wireless router. On the label,
the password may be written "Network Key", "Wireless Password", and so on. If you are using the wireless router
with its default settings, use the password written on the label.
7. When you have nished, tap OK.
8. Check the settings, and then tap Start Setup.
9. Tap OK to nish.
Note:
If you fail to connect, load A4 size plain paper, and then select Print Check Report to print a connection report.
10. Close the Network Connection Settings screen.
Related Information
&“Entering Characters” on page 24
&“Checking the Network Connection Status” on page 249
Making Wi-Fi Settings by Push Button Setup (WPS)
You can automatically set up a Wi-Fi network by pressing a button on the wireless routor. If the following
conditions are met, you can set up by using this method.
❏e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏e current Wi-Fi connection was established by pressing a button on the wireless router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
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238
4. Select Push Button Setup(WPS).
5. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
6. Tap Start Setup on the printer.
7. Close the screen.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
network connection report and check the solution.
8. Close the Network Connection Settings screen.
Related Information
&“Checking the Network Connection Status” on page 249
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can automatically connect to a wireless router by using a PIN code. You can use this method to set up if a
wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a PIN code into the wireless
router.
1. Tap on the home screen.
2. Select Wi-Fi (Recommended).
If the printer has already been connected by Ethernet, select Router.
3. Tap Start Setup.
If the network connection is already set up, the connection details are displayed. Tap Change Settings to
change the settings.
Adding or Replacing the Computer or Devices
>
Re-setting the Network Connection
>
Making Wi-
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239
If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Ye s
aer checking the message.
4. Select Others > PIN Code Setup(WPS).
5. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into
the wireless router within two minutes.
Note:
See the documentation provided with your wireless router for details on entering a PIN code.
6. Tap Start Setup on the printer's control panel.
7. Close the screen.
e screen automatically closes aer a specic length of time.
Note:
If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a
connection report and check the solution.
8. Close the Network Connection Settings screen.
Related Information
&“Checking the Network Connection Status” on page 249
Connecting a Smart Device and Printer Directly (Wi-Fi
Direct)
Wi-Fi Direct (Simple AP) allows you to connect a smart device directly to the printer without a wireless router and
print from the smart device.
About Wi-Fi Direct
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
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240
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi or Ethernet, and Wi-Fi Direct (Simple AP) connection simultaneously.
However, if you start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected
by Wi-Fi, the Wi-Fi is temporarily disconnected.
Connecting to an iPhone, iPad or iPod touch using Wi-Fi Direct
is method allows you to connect the printer directly to an iPhone, iPad or iPod touch without a wireless router.
e following conditions are required to use this function. If your environment does not match these conditions,
you can connect by selecting Other OS Devices. See the related information link below for details on connecting.
❏iOS 11 or later
❏Using the standard camera application to scan the QR code
❏Epson printing app for iOS.
Examples of Epson printing apps
Install Epson printing app on the smart device in advance.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
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4. Tap iOS.
e QR code is displayed on the printer's control panel.
5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on
the printer's control panel in PHOTO mode.
Use the Camera app for iOS 11 or later. You cannot connect to the printer using the Camera app for iOS 10 or
earlier. Also, you cannot connect using an app for scanning QR codes. If you cannot connect, select Other
Methods on the printer's control panel. See the related information link below for details on connecting.
Adding or Replacing the Computer or Devices
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6. Tap the notication displayed on the screen of the iPhone, iPad or iPod touch.
7. Tap Join.
8. On the printer's control panel, select Next.
9. On the iPhone, iPad or iPod touch, start Epson printing app.
10. On the Epson printing app screen, tap Printer is not selected..
On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.
11. Select the printer that you want to connect to.
See the information displayed on the printer's control panel to select the printer.
12. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Related Information
&“Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 245
Adding or Replacing the Computer or Devices
>
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243
Connecting to Android Devices using Wi-Fi Direct
is method allows you to connect the printer directly to your Android device without a wireless router. e
following conditions are required to use this function.
❏Android 4.4 or later
❏Epson printing app for Android.
Examples of Epson printing apps
Install Epson printing app on the smart device in advance.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
4. Tap Android.
5. On the smart device, start Epson printing app.
6. On the Epson printing app screen, tap Printer is not selected..
On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.
Adding or Replacing the Computer or Devices
>
Connecting a Smart Device and Printer Directly (Wi
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244
7. Select the printer that you want to connect to.
See the information displayed on the printer's control panel to select the printer.
Note:
Printers may not been displayed depending on the Android device. If printers are not displayed, connect by selecting
Other OS Devices. See the related information link below for connecting.
8. When the device connection approval screen is displayed, select Approve.
9. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Related Information
&“Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 245
Connecting to Devices other than iOS and Android using Wi-Fi
Direct
is method allows you to connect the printer directly to smart devices without a wireless router.
Note:
You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you
disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
1. Tap on the home screen.
2. Tap Wi-Fi Direct.
3. Tap Start Setup.
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7. On the printing app screen for the smart device, select the printer that you want to connect to.
See the information displayed on the printer's control panel to select the printer.
8. On the printer's control panel, select Complete.
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart
device's Wi-Fi screen to connect them again.
Disconnecting Wi-Fi Direct (Simple AP) Connection
ere are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections
by using the printer's control panel, or disable each connection from the computer or the smart device. When you
want to disable all connections, see the related information link below for details.
c
Important:
When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Note:
If you want to disconnect a specic device, disconnect from the device instead of the printer. Use one of the following
methods to disconnect the Wi-Fi Direct (Simple AP) connection from the device.
❏Disconnect the Wi-Fi connection to the printer's network name (SSID).
❏Connect to another network name (SSID).
Related Information
&“Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID” on page 248
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID
When Wi-Fi Direct (simple AP) connection is enabled, you can change the settings from > Wi-Fi
Direct > Start Setup > Change, and then the following menu items are displayed.
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>
Connecting a Smart Device and Printer Directly (Wi
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248
Change Network Name
Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary
name. You can set the network name (SSID) in ASCII characters that is displayed on the soware keyboard on the
control panel. You can enter up to 22 characters.
When changing the network name (SSID), all connected devices are disconnected. Use the new network name
(SSID) if you want to re-connect the device.
Change Password
Change the Wi-Fi Direct (simple AP) password for connecting to the printer to your arbitrary value. You can set
the password in ASCII characters that is displayed on the soware keyboard on the control panel. You can enter 8
to 22 characters.
When changing the password, all connected devices are disconnected. Use the new password if you want to re-
connect the device.
Change Frequency Range
Change the frequency range of Wi-Fi Direct used for connecting to the printer. You can select 2.4 GHz or 5 GHz.
When changing the frequency range, all connected devices are disconnected. Re-connect the device.
Note that you cannot re-connect from devices that do not support 5 GHz frequency range when changing to 5
GHz.
Depending on the region, this setting may not be displayed.
Disable Wi-Fi Direct
Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in
Wi-Fi Direct (Simple AP) connection are disconnected.
Restore Default Settings
Restore all Wi-Fi Direct (simple AP) settings to their defaults.
e Wi-Fi Direct (simple AP) connection information of the smart device saved to the printer is deleted.
Note:
You can also set up from the Network tab > Wi-Fi Direct on Web Cong for the following settings.
❏Enabling or disabling Wi-Fi Direct (simple AP)
❏Changing network name (SSID)
❏Changing password
❏Changing the frequency range
Depending on the region, this setting may not be displayed.
❏Restoring the Wi-Fi Direct (simple AP) settings
Checking the Network Connection Status
You can check the network connection status in the following way.
Related Information
&“Checking the Network Connection Status from the Control Panel” on page 250
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
249
&“Printing a Network Connection Report” on page 251
Checking the Network Connection Status from the Control Panel
You can check the network connection status using the network icon or the network information on the printer’s
control panel.
Checking the Network Connection Status using the Network Icon
You can check the network connection status and strength of the radio wave using the network icon on the
printer's home screen.
Related Information
&“Guide to the Network Icon” on page 22
Displaying Detailed Network Information on the Control Panel
When your printer is connected to the network, you can also view other network-related information by selecting
the network menus you want to check.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Network Status.
3. To check the information, select the menus that you want to check.
❏Wired LAN/Wi-Fi Status
Displays the network information (device name, connection, signal strength, and so on) for Ethernet or Wi-
Fi connections.
❏Wi-Fi Direct Status
Displays whether Wi-Fi Direct is enabled or disabled, and the SSID, password and so on for Wi-Fi Direct
connections.
❏Email Server Status
Displays the network information for email server.
❏Print Status Sheet
Prints a network status sheet. e information for Ethernet, Wi-Fi, Wi-Fi Direct, and so on is printed on
two or more pages.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Chec
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250
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Connection Check.
e connection check starts.
3. Select Print Check Report.
4. Print the network connection report.
If an error has occurred, check the network connection report, and then follow the printed solutions.
Related Information
&“Messages and Solutions on the Network Connection Report” on page 251
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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251
b. Messages on the Network Environment
Related Information
&“E-1” on page 252
&“E-2, E-3, E-7” on page 252
&“E-5” on page 253
&“E-6” on page 253
&“E-8” on page 254
&“E-9” on page 254
&“E-10” on page 254
&“E-11” on page 255
&“E-12” on page 255
&“E-13” on page 255
&“Message on the Network Environment” on page 256
E-1
Solutions:
❏Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device.
❏Make sure your hub or other network device is turned on.
❏If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏Make sure your wireless router is turned on.
❏Conrm that your computer or device is connected correctly to the wireless router.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Place the printer closer to your wireless router and remove any obstacles between them.
❏If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
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❏If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
http://epson.sn > Setup
❏Another smart device was added to the network using push button setup.
❏e Wi-Fi network was set up using any method other than push button setup.
Related Information
&“Making Settings for Connecting to the Computer” on page 234
&“Making Wi-Fi Settings from the Control Panel” on page 237
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏WEP-64 bit (40 bit)
❏WEP-128 bit (104 bit)
❏WPA PSK (TKIP/AES)
*
❏WPA2 PSK (TKIP/AES)
*
❏WPA (TKIP/AES)
❏WPA2 (TKIP/AES)
❏WPA3-SAE (AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
Related Information
&“Making Settings for Connecting to the Computer” on page 234
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
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253
E-8
Solutions:
❏Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel.
Related Information
&“Network Settings” on page 278
E-9
Solutions:
Check the following.
❏Devices are turned on.
❏You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
&“Making Settings for Connecting to the Computer” on page 234
E-10
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
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254
Related Information
&“Network Settings” on page 278
E-11
Solutions:
Check the following.
❏e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
Related Information
&“Network Settings” on page 278
E-12
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
❏e network addresses for other devices (subnet mask and default gateway) are the same.
❏e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Network Settings” on page 278
&“Making Settings for Connecting to the Computer” on page 234
E-13
Solutions:
Check the following.
Adding or Replacing the Computer or Devices
>
Checking the Network Connection Status
>
Printi
…
255
❏Network devices such as a wireless router, hub, and router are turned on.
❏e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Network Settings” on page 278
&“Making Settings for Connecting to the Computer” on page 234
Message on the Network Environment
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices or
connect it to the other network rst.
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet or the printer’s control panel.
The same SSID as Wi-Fi Direct exists in the
environment. Change the Wi-Fi Direct SSID
if you cannot connect a smart device to the
printer.
On the printer’s control panel, go to Wi-Fi Direct Setup screen and select the
menu to change the setting. You can change the network name following
after DIRECT-XX-. Enter within 22 characters.
Printing a Network Status Sheet
You can check the detailed network information by printing it.
1. Select Settings on the home screen.
2. Select General Settings > Network Settings > Network Status.
3. Select Print Status Sheet.
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Checking the Network Connection Status
>
Printi
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256
4. Check the message, and then print the network status sheet.
Checking the Network of the Computer (Windows only)
By using the command prompt, check the connection status of the computer and the connection path to the
printer. is will lead you to solve the problems.
❏ipcong command
Display the connection status of the network interface that is currently used by the computer.
By comparing the setting information with actual communication, you can check whether the connection is
correct. In case there are multiple DHCP servers on the same network, you can nd out the actual address
assigned to the computer, the referred DNS server, etc.
❏Format : ipcong /all
❏Examples :
❏pathping command
You c a n conrm the list of routers passing through the destination host and the routing of communication.
❏Format : pathping xxx.xxx.xxx.xxx
❏Examples : pathping 192.0.2.222
Adding or Replacing the Computer or Devices
>
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>
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Product Information
Paper Information.................................................259
Consumable Products Information.....................................264
Soware Information.............................................. 265
Settings Menu List.................................................274
Product Specications..............................................290
Regulatory Information.............................................302
Paper Information
Available Paper and Capacities
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
❏e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
❏See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 262
“Paper for 2-Sided Printing” on page 263
Paper suitable for printing documents
Media Name Size Loading Capacity (Sheets)
Paper Cassette 1
or Paper
Cassette
Paper Cassette 2
(Available
models only)
Epson Business Paper A4 250
Epson Bright White Ink Jet Paper A4 250
Paper suitable for printing documents and photos
Media Name Size Loading Capacity (Sheets)
Paper Cassette 1
or Paper
Cassette
Paper Cassette 2
(Available
models only)
Epson Photo Quality Ink Jet Paper A4 100 -
Epson Matte Paper-Heavyweight A4, 20x25 cm (8x 10 in.)
*
50 -
Epson Double-Sided Matte Paper A4 50 -
* Only printing from computer is available.
Product Information
>
Paper Information
>
Available Paper and Capacities
259
Paper suitable for printing photos
Media Name Size Loading Capacity (Sheets)
Paper Cassette 1
or Paper
Cassette
Paper Cassette 2
(Available
models only)
Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.), 20x25 cm (8x10 in.)
*
50 -
Epson Premium Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm
(4x6 in.), 20x25 cm (8x10 in.)
*
, 16:9
wide (4x7.11 in.)
50 -
Epson Premium Semigloss Photo Paper A4, 13x18 cm (5x7in.), 10x15
cm(4x6 in.)
50 -
Epson Photo Paper Glossy A4, 13x18 cm (5x7in.), 10x15
cm(4x6 in.)
50 -
* Only printing from computer is available.
Commercially Available Paper
Note:
See the following for information on available paper types for borderless and 2-sided printing.
“Paper for Borderless Printing” on page 262
“Paper for 2-Sided Printing” on page 263
Product Information
>
Paper Information
>
Available Paper and Capacities
260
Plain papers
Media Name Size Loading Capacity (Sheets)
Paper Cassette 1 or
Paper Cassette
Paper Cassette 2
(Available models
only)
Plain paper, Copy paper
Preprinted paper
*1
Letterhead
Color paper
Recycled paper
High quality plain paper
Legal, Letter, 8.5×13 in., A4,
Executive
*2
, B5, 16K (195×270
mm), Indian-Legal, SP1
(210×270 mm)
*2
250
A5, A6, B6, SP2 (210×149
mm)
*2
, SP3 (100×170mm)
*2
,
SP4 (130×182 mm)
*2
, SP5
(192×132 mm)
*2
250 –
User Dened
*2
(mm)
89 to 215.9×127 to 355.6
250 –
User Dened
*2
(mm)
89 to 215.9×355.7 to 1200
1–
User Dened
*2
(mm)
182 to 215.9×257 to 355.6
– 250
User Dened
*2
(mm)
182 to 215.9×355.7 to 1200
–1
*1 Paper on which various forms are pre-printed such as slips or securities.
*2 Only printing from computer is available.
Thick papers
Media Name Size Loading Capacity (Sheets)
Paper Cassette 1 or
Paper Cassette
Paper Cassette 2
(Available models
only)
Thick paper Legal, Letter, 8.5×13 in., A4,
Executive
*
, B5, A5, A6, B6, 16K
(195×270 mm), Indian-Legal,
SP1 (210×270 mm)
*
, SP2
(210×149 mm)
*
, SP3
(100×170mm)
*
, SP4 (130×182
mm)
*
, SP5 (192×132 mm)
*
50 –
User Dened
*
(mm)
89 to 215.9×127 to 355.6
50 –
User Dened
*
(mm)
89 to 215.9×355.7 to 1200
1–
Product Information
>
Paper Information
>
Available Paper and Capacities
261
* Only printing from computer is available.
Envelope
Media Name Size Loading Capacity (Envelopes)
Paper Cassette 1 or
Paper Cassette
Paper Cassette 2
(Available models
only)
Envelope Envelope #10, Envelope DL,
Envelope C6
10 –
Paper for Borderless Printing
Genuine Epson Paper
❏Epson Business Paper
*
❏Epson Bright White Ink Jet Paper
*
❏Epson Photo Quality Ink Jet Paper
*
❏Epson Matte Paper-Heavyweight
❏Epson Double-Sided Matte Paper
❏Epson Ultra Glossy Photo Paper
❏Epson Premium Glossy Photo Paper
❏Epson Premium Semigloss Photo Paper
❏Epson Photo Paper Glossy
* These may scu the print head causing printouts to be smeared.
Related Information
&“Available Paper and Capacities” on page 259
Commercially Available Paper
❏Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper
(Letter, A4)
*
❏ick paper (Letter, A4)
*
* These may scu the print head causing printouts to be smeared.
Related Information
&“Available Paper and Capacities” on page 259
Product Information
>
Paper Information
>
Available Paper and Capacities
262
Paper for 2-Sided Printing
Genuine Epson Paper
❏Epson Business Paper
❏Epson Bright White Ink Jet Paper
Related Information
&“Available Paper and Capacities” on page 259
Commercially Available Paper
❏Plain paper, Copy paper, Preprinted paper, Letterhead, Color paper, Recycled paper, High quality plain paper
*
❏ick paper
*
* A5, A6, B6, Indian-Legal, 8.5 x 13 in, Legal, SP2, SP3, SP4, SP5 size paper is not supported for automatic 2-sided printing.
For automatic 2-sided printing with User Dened paper sizes, you can use 182 to 215.9 x 257 to 297 mm paper sizes.
Related Information
&“Available Paper and Capacities” on page 259
Unavailable Paper Types
Do not use the following papers. Using these types of paper causes paper jams and smears on the printout.
❏Papers that are wavy
❏Papers that are torn or cut
❏Papers that are folded
❏Papers that are damp
❏Papers that are too thick or too thin
❏Papers that have stickers
Do not use the following envelopes. Using these types of envelope causes paper jams and smears on the printout.
❏Envelopes that are curled or folded
❏Envelopes with adhesive surfaces on the aps or window envelopes
❏Envelopes that are too thin
ey may curl during printing.
Product Information
>
Paper Information
>
Unavailable Paper Types
263
Consumable Products Information
Ink Cartridge Codes
e following are the codes for genuine Epson ink cartridges.
Note:
❏Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support.
❏Although the ink cartridges may contain recycled materials, this does not aect printer function or performance.
❏Specications and appearance of the ink cartridge are subject to change without prior notice for improvement.
For Europe
Icon BK: Black C: Cyan M: Magenta Y: Yellow
Suitcase 405
405XL
*
405
405XL
*
405
405XL
*
405
405XL
*
* "XL" indicates a large cartridge.
Note:
For users in Europe, visit the following website for information on Epson's ink cartridge yields.
http://www.epson.eu/pageyield
For Australia and New Zealand
BK: Black C: Cyan M: Magenta Y: Yellow
812
812XL
*
812
812XL
*
812
812XL
*
812
812XL
*
* "XL" indicates a large cartridge.
Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of
non-genuine ink. e use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed.
Maintenance Box Code
Epson recommends the use of a genuine Epson maintenance box.
Maintenance box code: T6715
Product Information
>
Consumable Products Information
>
Maintenance Box Code
264
c
Important:
Once a maintenance box has been installed in a printer it cannot be used with other printers.
Software Information
is section introduces the network services and soware products available for your printer from the Epson
website or the supplied soware disc.
Software for Printing
Application for Printing from a Computer (Windows Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences
❏Windows 7/Windows Server 2008 R2
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏Windows Vista/Windows Server 2008
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Printing preferences.
❏Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
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Software for Printing
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Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Related Information
&“Menu Options for the Printer Driver” on page 39
Application for Printing from a Computer (Mac OS Printer Driver)
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier.See the application's help for details.
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Related Information
&“Menu Options for the Printer Driver” on page 63
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Software for Printing
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Guide to Mac OS Printer Driver
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also
perform image correction and adjust the position while viewing a preview of your document. You can also
brighten up your images by adding text and stamps wherever you like. When printing on genuine Epson photo
paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏To use this application the printer driver for this printer must be installed.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
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Software for Printing
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Related Information
&“Installing the Applications Separately” on page 136
Application for Easily Operating the Printer from a Smart device (Epson Smart
Panel)
Epson Smart Panel is an application that allows you to perform printer operations easily including printing,
copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart
device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
You can also copy easily by registering a copy favorite.
Search for and install Epson Smart Panel from App Store or Google Play.
Application for Printing Easily from a Smart Device (Epson iPrint)
Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such
as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same
wireless network as your printer, or remote print, printing from a remote location over the Internet. To use remote
print, register your printer in the Epson Connect service.
Installing Epson iPrint
You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/c
Application for Printing Easily from an Android Application (Epson Print
Enabler)
Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web
pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will
discover an Epson printer that is connected to the same wireless network.
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Software for Printing
268
Search for and install Epson Print Enabler from Google Play.
Software for Scanning
Application for Scanning from a Computer (Epson ScanSmart)
is application allows you to scan documents easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Software for Faxing
Application for Conguring Fax Operations and Sending Faxes (FAX Utility)
FAX Utility is an application that allows you to congure various settings for sending faxes from a computer. You
can create or edit the contacts list to be used when sending a fax, congure to save received faxes in PDF format on
the computer, and so on. See the application's help for details.
Note:
❏Windows Server operating systems are not supported.
❏Make sure you have installed the printer driver before installing FAX Utility.
❏Make sure the FAX Utility has been installed. See "Starting on Windows" or "Starting on Mac OS" below to check if the
application has been installed.
Starting on Windows
❏Windows 10
Click the start button, and select Epson Soware > FAX Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and select All Programs (or Programs) > Epson Soware > FAX Utility.
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Software for Faxing
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Starting on Mac OS
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer (FAX). Click Options & Supplies > Utility > Open Printer Utility.
Related Information
&“Sending a Fax from a Computer” on page 119
&“Receiving Faxes on a Computer” on page 123
Application for Sending Faxes (PC-FAX Driver)
PC-FAX driver is an application that allows you to send a document created on a separate application as a fax
directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for
details.
Note:
❏Windows Server operating systems are not supported.
❏Check if PC-FAX driver has been installed. See "Accessing from Windows" or "Accessing from Mac OS" below.
❏e operation diers depending on the application you used to create the document. See the application's help for details.
Accessing from Windows
In the application, select Print or Print Setup from the File menu. Select your printer (FAX), and then click
Preferences or Properties.
Accessing from Mac OS
In the application, select Print from the File menu. Select your printer (FAX) as the Printer setting, and then select
Fax Settings or Recipient Settings from the pop-up menu.
Related Information
&“Sending a Fax from a Computer” on page 119
Software for Package Creation
Application for Creating Driver Packages (EpsonNet SetupManager)
EpsonNet SetupManager is a soware to create a package for a simple printer installation, such as installing the
printer driver, installing EPSON Status Monitor and creating a printer port. is soware allows the administrator
to create unique soware packages and distribute them among groups.
For more information, visit your regional Epson website.
http://www.epson.com
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Software for Package Creation
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Software for Making Settings or Managing Devices
Application for Conguring Printer Operations (Web Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the printer status or change the network service and printer settings. To use the
Web Cong, connect the printer and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Note:
If the administrator password has not been set when accessing Web Cong, the password must be set on the administrator
password setting page.
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Select the network icon on the printer's home screen, and then select the active connection method to conrm
the printer's IP address.
Note:
You can also check the IP address by printing the network connection report.
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Cong from the product information screen of the Epson Smart Panel.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
&“Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 268
&“Printing a Network Connection Report” on page 251
Running Web Cong on Windows
When connecting a computer to the printer using WSD, follow the steps below to run Web Cong.
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1. Open the printer list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
2. Right-click on your printer and select Properties.
3. Select the Web Ser vice tab and click the URL.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Running Web Cong on Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies> Show Printer Webpage.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Application for Setting up the Device on a Network (EpsonNet Cong)
EpsonNet Cong is an application that allows you to set the network interface addresses and protocols. See the
operations guide for EpsonNet Cong or the application's help for more details.
Starting on Windows
❏Windows 10/Windows Server 2019/Windows Server 2016
Click the start button, and then select EpsonNet > EpsonNet Cong.
❏Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Cong SE > EpsonNet
Cong.
Starting on Mac OS
Go > Applications > Epson Soware > EpsonNet > EpsonNet Cong SE > EpsonNet Cong.
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Software for Making Settings or Managing Devices
272
Related Information
&“Installing the Applications Separately” on page 136
Software for Managing Devices on the Network (Epson Device Admin)
Epson Device Admin is a multifunctional application soware that manages the device on the network.
e following functions are available.
❏Monitor or manage up to 2,000 printers or scanners over the segment
❏Make a detailed report, such as for the consumable or product status
❏Update the rmware of the product
❏Introduce the device to the network
❏Apply the unied settings to multiple devices.
You can download Epson Device Admin from Epson support website. For more information, see the
documentation or help of Epson Device Admin.
Software for Updating
Application for Updating Software and Firmware (EPSON Software Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware and manuals over the
Internet. If you want to check for update information regularly, you can set the interval for checking for updates in
EPSON Soware Updater's Auto Update Settings.
Note:
Windows Server operating systems are not supported.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Soware > EPSON Soware
Updater.
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
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Software for Updating
273
Related Information
&“Installing the Applications Separately” on page 136
Settings Menu List
Select Settings on the home screen of the printer to make various settings.
General Settings
Select the menus on the control panel as described below.
Settings > General Settings
Basic Settings
Select the menus on the control panel as described below.
Settings > General Settings > Basic Settings
LCD Brightness:
Adjust the brightness of the LCD screen.
Sounds:
Adjust the volume.
❏Mute
Select On to mute all sound.
❏Normal Mode
Select the volume such as Button Press.
❏Quiet Mode
Select the volume such as Button Press in Quiet Mode.
Sleep Timer:
Adjust the time period to enter a sleep mode (energy saving mode) when the printer has not
performed any operations. e LCD screen turns black when the setting time passes.
Wake from Sleep:
Wake with LCD Screen Touch:
Select On to return from sleep mode (energy saving mode) by tapping the touch panel. When
this is o, you need to press a button on the control panel to wake the printer. Turning this
feature o prevents any unintentional operations caused due to foreign objects touching the
screen. You can also set a time period during this feature is on.
Power O Timer:
Your product may have this feature or the Power O Settings feature depending on the location of
purchase.
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General Settings
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Select this setting to turn the printer o automatically when it is not used for a specied period of
time. You can adjust the time before power management is applied. Any increase will aect the
product’s energy eciency. Please consider the environment before making any change.
Power O Settings:
Your product may have this feature or the Power O Timer feature depending on the location of
purchase.
❏Power O If Inactive
Select this setting to turn the printer o automatically if it is not used for a specied period of
time. Any increase will aect the product’s energy eciency. Please consider the environment
before making any change.
❏Power O If Disconnected
Select this setting to turn the printer o aer 30 minutes when all ports including the LINE port
are disconnected. is feature may not be available depending on your region.
Date/Time Settings:
❏Date/Time
Enter the current date and time.
❏Daylight Saving Time
Select the summer time setting that applies to your area.
❏Time Dierence
Enter the time dierence between your local time and UTC (Coordinated Universal Time).
Country/Region:
Select the country or region in which you are using your printer. If you change the country or region,
your fax settings return to their defaults and you must select them again.
Language:
Select the language used on the LCD screen.
Start-up Screen:
Specify the initial menu displayed on the LCD screen when the printer turns on and Operation Time
Out is enable.
Wall Paper:
Change the background color of the LCD screen.
Operation Time Out:
Select On to return to the initial screen when no operations have been performed for the specied
time. When user restrictions have been applied and no operations are performed for the specied
time, you are logged out and returned to the initial screen.
Keyboard:
Change the layout of the keyboard on the LCD screen.
Related Information
&“Saving Power” on page 135
Product Information
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>
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275
&“Entering Characters” on page 24
Printer Settings
Select the menus on the control panel as described below.
Settings > General Settings > Printer Settings
Paper Source Settings:
Paper Setting:
Select the paper size and paper type you loaded in the paper source.
A4/Letter Auto Switching:
Select On to feed paper from the paper source set as A4 size when there is no paper source set
as Letter, or feed from the paper source set as Letter size when there is no paper source set as
A4.
Auto Select Settings:
is menu is available for models with multiple paper sources.
When paper runs out, paper is automatically fed from a paper source that has the same
settings as the paper settings for the print jobs. You can set automatic selection for every paper
source for each function in copy, fax, or other. You cannot set everything to o.
is setting is disabled when you select a specic paper source in the paper settings for the
print jobs. Depending on the paper type setting on the Main tab of the printer driver, paper
may not be fed automatically.
Error Notice:
Select On to display an error message when the selected paper size or type does not match the
loaded paper.
Paper Setup Auto Display:
Select On to display the Paper Setting screen when loading paper in the paper cassette. If you
disable this feature, you cannot print from an iPhone, iPad, or iPod touch using AirPrint.
Universal Print Settings:
ese print settings are applied when you print by an external device without using the printer driver.
e oset settings are applied when you print using the printer driver.
Top Oset:
Adjust the top margin of the paper.
Left Oset:
Adjust the le margin of the paper.
Top Oset in Back:
Adjust the top margin for the back of the page when performing 2-sided printing.
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General Settings
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Left Oset in Back:
Adjust the le margin for the back of the page when performing 2-sided printing.
Check Paper Width:
Select On to check the paper width before printing. is prevents printing beyond the edges of
the paper when the paper size setting is incorrect, but this may lower the print speed.
Skip Blank Page:
Skips blank pages in the print data automatically.
Auto Error Solver:
Select an action to perform when a 2-sided printing error or a memory full error occurs.
❏On
Displays a warning and prints in single-sided mode when a 2-sided printing error occurs, or prints
only what the printer could process when a memory full error occurs.
❏O
Displays an error message and cancels printing.
Memory Device Interface:
❏Memory Device:
Select Enable to allow the printer to access an inserted memory device. If Disable is selected, you
cannot save data to the memory device using the printer. is prevents condential documents
from being scanned and saved illegally to a memory device.
❏File Sharing:
Select whether to give write access to the memory device from a USB-connected computer or a
network-connected computer.
Thick Paper:
Select On to prevent ink from smearing on your printouts, however, this may lower the print speed.
Quiet Mode:
Select On to reduce noise during printing, however, this may lower the print speed. Depending on
the paper type and print quality settings you selected, there may be no dierence in the printer's noise
level.
Ink Drying Time:
Select the ink drying time you want to use when performing 2-sided printing. e printer prints the
other side aer printing one side. If your printout is smeared, increase the time setting.
Bidirectional:
Select On to change the print direction; Prints while the print head moves to the le and to the right.
If vertical or horizontal ruled lines on your printout look blurred or misaligned, disabling this feature
may solve the problem; however, doing so may reduce print speed.
PC Connection via USB:
Select Enable to allow a computer to access the printer when connected by USB. When Disable is
selected, printing and scanning that is not sent over a network connection is restricted.
Product Information
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>
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Related Information
&“Loading Paper” on page 29
Network Settings
Select the menus on the control panel as described below.
Settings > General Settings > Network Settings
Wi-Fi Setup:
Set up or change wireless network settings. Choose the connection method from following and then
follow the instructions on the control panel.
Wi-Fi (Recommended):
❏Wi-Fi Setup Wizard
❏Push Button Setup(WPS)
❏Others
❏PIN Code Setup(WPS)
❏Wi-Fi Auto Connect
❏Disable Wi-Fi
You may be able to resolve network problems by disabling the Wi-Fi settings or making
the Wi-Fi settings again. Tap > Wi-Fi (Recommended) > Change
Settings > Others > Disable Wi-Fi > Start Setup.
Wi-Fi Direct:
❏iOS
❏Android
❏Other OS Devices
❏Change
❏Change Network Name
❏Change Password
❏Change Frequency Range
is setting may not be displayed depending on the region.
❏Disable Wi-Fi Direct
❏Restore Default Settings
Wired LAN Setup:
Set up or change a network connection that uses a LAN cable and router. When this is being used,
Wi-Fi connections are disabled.
Network Status:
Displays or prints the current network settings.
Product Information
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>
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278
❏Wired LAN/Wi-Fi Status
❏Wi-Fi Direct Status
❏Email Server Status
❏Print Status Sheet
Connection Check:
Checks the current network connection and prints a report. If there are any problems with the
connection, see the report to solve the problem.
Advanced:
Make the following detailed settings.
❏Device Name
❏TCP/IP
❏Proxy Server
❏Email Server
❏IPv6 Address
❏MS Network Sharing
❏Link Speed & Duplex
❏Redirect HTTP to HTTPS
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 237
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 238
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 239
&“Connecting a Smart Device and Printer Directly (Wi-Fi Direct)” on page 240
&“Printing a Network Connection Report” on page 251
&“Checking the Network Connection Status” on page 249
Web Service Settings
Select the menus on the control panel as described below.
Settings > General Settings > Web Service Settings
Epson Connect Services:
Displays whether the printer is registered and connected to Epson Connect.
You can register to the service by selecting Register and follow the instructions.
When you have registered, you can change the following settings.
❏Suspend/Resume
❏Unregister
For details, see the following web site.
https://www.epsonconnect.com/
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Settings Menu List
>
General Settings
279
http://www.epsonconnect.eu (Europe only)
Related Information
&“Printing Using a Cloud Service” on page 77
Fax Settings
Select the menus on the control panel as described below.
Settings > General Settings > Fax Settings
Note:
❏You can also access Fax Settings from Web Cong. Click the Fax tab on the Web Cong screen.
❏When you use Web Cong to display the Fax Settings menu, there may be slight dierences in the user interface and in
location compared to the printer's control panel.
Related Information
&“Quick Operation Button” on page 280
&“Basic Settings” on page 280
&“Send Settings” on page 282
&“Receive Settings” on page 283
&“Report Settings” on page 285
&“Security Settings” on page 286
&“Check Fax Connection” on page 287
&“Fax Setting Wizard” on page 287
Quick Operation Button
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Quick Operation Button
Note:
You cannot display this menu on the Web Cong screen.
Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3:
Registers up to three shortcuts allowing you to quickly access the menu you use oen when sending faxes. e
shortcuts are displayed on the following menu.
Fax > Fax Settings tab.
Basic Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Basic Settings
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>
General Settings
280
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Basic Settings
Fax Speed:
Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication
error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP
(VoIP) phone service.
ECM:
Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by
telephone line noise. If this is disabled, you cannot send or receive documents in color.
Dial Tone Detection:
Detects a dial tone before starting to dial. If the printer is connected to a PBX (Private Branch
Exchange) or digital phone line, the printer may fail to start dialing. In this situation, change the Line
Type setting to PBX. If this does not work, disable this feature. However, disabling this feature may
drop the rst digit of a fax number and send the fax to the wrong number.
Dial Mode:
Select the type of phone system to which you have connected the printer. When set to Pulse, you can
temporarily switch the dialing mode from pulse to tone by pressing ("T" is entered) while entering
numbers on the fax top screen. is setting may not be displayed depending on your region or
country.
Line Type:
Select the line type to which you have connected the printer.
When using the printer in an environment that uses extensions and requires an external access code,
such as 0 and 9, to get an outside line, select PBX. For an environment that uses a DSL modem or
terminal adapter, setting to PBX is also recommended.
Access Code
Select Use, and then register an external access code such as 0 or 9. en, when sending a fax
to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in
Contacts as an external access code. If an external access code such as 0 or 9 is set in a contact,
you cannot send faxes to the contact. In this case, set Access Code to Do Not Use, otherwise
you must change the code in Contacts to #.
Header:
Enter your sender name and fax number. ese appear as a header on outgoing faxes.
❏Your Phone Number: You can enter up to 20 characters using 0-9 + or space. For Web Cong, you
can enter up to 30 characters.
❏Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters
for each sender name. For Web Cong, enter the header in Unicode (UTF-8).
Receive Mode:
Select the receive mode. For details, see the related Information below.
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>
General Settings
281
DRD:
If you have subscribed to a distinctive ring service from your telephone company, select the ring
pattern to be used for incoming faxes. e distinctive ring service, oered by many telephone
companies (the service name diers by company), allows you to have several phone numbers on one
phone line. Each number is assigned dierent ring pattern. You can use one number for voice calls
and another for fax calls. Depending on the region, this option may be On or O.
Rings to Answer:
Select the number of rings that must occur before the printer automatically receives a fax.
Remote Receive:
Remote Receive
When you answer an incoming fax call on a phone connected to the printer, you can start
receiving the fax by entering the code using the phone.
Start Code
Set the start code of Remote Receive. Enter two characters using 0-9, *, #.
Rejection Fax:
Rejection Fax
Select options to reject receiving junk faxes.
❏Rejection Number List: If the other party's phone number is in the rejection number list, set
whether to reject the incoming faxes.
❏Fax Header Blank: If the other party's phone number is blocked, set whether to reject
receiving the faxes.
❏Unregistered Contacts: If the other party's phone number is not in the contacts, set whether
to reject receiving the faxes.
Edit Blocked Number list
You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters
using 0-9, *, #, or space.
Related Information
&“Making the Printer Ready to Send and Receive Faxes” on page 350
&“Making Settings for a PBX Phone System” on page 352
&“Receiving Incoming Faxes” on page 111
&“Making Settings for Blocking Junk Faxes” on page 355
Send Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Send Settings
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>
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282
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Send Settings
Wait Time for Next Original:
Set the time to wait for the next original. e printer starts sending the fax aer the time has passed.
Fax Preview Display Time:
You can preview the scanned document for a set time before sending it. e printer stars sending the
fax aer the time has passed.
PC to FAX Function:
is item is displayed on the Web Cong screen only. Enables sending faxes using a client computer.
Receive Settings
Related Information
&“Fax Output Settings” on page 283
&“Print Settings” on page 284
Fax Output Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Fax Output.
Save to Computer:
Saves received faxes as PDF les on a computer connected to the printer. You can only set this to Yes
by using the FAX Utility (application). You cannot enable this from printer's control panel. Install the
FAX Utility on the computer in advance. Aer setting this to Yes , you can change this to Yes a n d
Print from the printer's control panel.
Save to Inbox:
Save to Inbox:
Saves received faxes to the printer's Inbox. Up to 100 documents can be saved. Note that
saving 100 documents may not be possible depending on the usage conditions such as
the le size of saved documents, and using of multiple fax saving features at a time.
ough the received faxes are not automatically printed, you can view them on the
printer's screen and print only the ones you need.
Options when memory is full:
You can select the operation to print the received fax or refuse to receive it when the
Inbox memory is full.
Product Information
>
Settings Menu List
>
General Settings
283
Inbox Password Settings:
Password protects the Inbox to restrict users from viewing received faxes. Select Change
to change the password, and select Reset to cancel password protection. When changing
or resetting the password, you need the current password.
You c a n n ot s et a pass w ord w h e n Options when memory is full has been set to Receive
and print faxes.
Save to Memory Device:
Saves received faxes as PDF les to an external memory device connected to the printer. Selecting Ye s
and Print prints received faxes while saving them to the memory device.
Received documents are saved in the printer's memory temporarily before the documents are saved
in the memory device connected to the printer. Because a memory full error disables sending and
receiving faxes, keep the memory device connected to the printer.
Related Information
&“Making Settings to Save Received Faxes to the Inbox” on page 354
&“Making Settings to Save Received Faxes to an External Memory Device” on page 354
&“ Feature: PC-FAX Send/Receive (Windows/Mac OS)” on page 105
Print Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Receive Settings > Print Settings
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Print Settings
Auto Reduction:
Prints received faxes with large-size documents reduced to t on the paper in the paper source.
Reducing may not always be possible depending on the received data. If this is turned o, large
documents are printed at their original size on multiple sheets, or a blank second page may be
ejected.
Split Page Settings:
Prints received faxes with the page split when the size of the received documents is larger than the
size of the paper loaded in the printer.
Auto Rotation:
Rotates faxes received as landscape-oriented A5 size documents so that they are printed on A5 size
paper. is setting is applied when the paper size setting for at least one paper source used for
printing faxes is set to A5.
By selecting O, faxes received as landscape-oriented A5 size, which are the same width as A4
portrait documents, are assumed to be A4 size faxes and printed as such.
Check the paper source settings for printing faxes and paper size for the paper sources in the
following menus in Settings > General Settings > Printer Settings > Paper Source Settings.
❏Auto Select Settings (WF-4830 Series only)
Product Information
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Settings Menu List
>
General Settings
284
❏Paper Setting > Paper Size
Add Reception Information:
Prints reception information on the received fax, even if the sender does not set the header
information. e reception information includes the received date and time, sender's ID, and page
number (such as "P1"). When Split Page Settings is enabled, the split page number is also included.
2-Sided:
Prints multiple pages of received faxes on both sides of the paper.
Print Start Timing:
Select options to start printing the faxes to receive.
❏All Pages Received: Printing starts aer receiving all of the pages. To start printing from the rst
page or last page depends on the setting of Collation Stack feature. See the explanation for
Collation Stack.
❏First Page Received: Starts printing when the rst page is received, and then prints in order as the
pages are received. If the printer cannot start printing, such as when it is printing other jobs, the
printer starts printing received pages as a batch when it is available.
Collation Stack:
Since the rst page is printed last (output to the top), the printed documents are stacked in the correct
page order. When the printer is running low on memory, this feature may not be available.
Print Suspend Time:
Print Suspend Time
During the specied time period, the printer saves documents received in the printer's
memory without printing them. is feature can be used for noise prevention at night or to
prevent condential documents from being disclosed while you are away. Before using this
feature, make sure there is enough free memory.
Time to Stop
Stops printing documents.
Time to Restart
Restarts printing documents automatically.
Quiet Mode:
Reduces the noise the printer makes when printing faxes, however, print speed may be reduced.
Report Settings
You c a n nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Report Settings
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Report Settings
Product Information
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Settings Menu List
>
General Settings
285
Fax Log Auto Print:
Prints the fax log automatically. Select On(Every 30) to print a log every time 30 fax jobs are
completed. Select On(Time) to print the log at a specied time. However, if the number of fax jobs
exceeds 30, the log is printed before the specied time.
Attach Fax image to report:
Prints a Transmission Report with an image of the rst page of the sent document. Select On(Large
Image) to print the upper part of the page without reducing. Select On(Small Image) to print the
entire page reducing it to t onto the report.
Report Format:
Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select
Detail to print with error codes.
Security Settings
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Security Settings
Note:
On the Web Cong screen, you can nd the menu below.
Fax tab > Security Settings
Direct Dialing Restrictions:
Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select
recipients only from the contacts list or sent history.
Selecting Enter Twice requires the operator to enter the fax number again when the number was
manually entered.
Selecting O enables manual entry of the recipient's fax numbers.
Broadcasting Restrictions:
Selecting On allows only one fax number to be entered as the Recipient.
Conrm Address List:
Selecting On displays a recipient conrmation screen before starting the transmission.
You can select the recipients from All or Only for Broadcasting.
Backup Data Auto Clear:
Selecting On automatically erases the backups when sending or receiving a document completes
successfully and the backups become unnecessary.
Selecting O, to prepare for an unexpected power o due to an electricity failure or an incorrect
operation, temporarily stores backup copies of sent and received documents in its memory.
Clear Backup Data:
Erases all backup copies temporarily stored in the printer's memory. Run this before you give the
printer to someone else or dispose of it.
is menu is not displayed on the Web Cong screen.
Product Information
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Settings Menu List
>
General Settings
286
Check Fax Connection
You can nd the menu on the printer's control panel below.
Settings > General Settings > Fax Settings > Check Fax Connection
Note:
You cannot display this menu on the Web Cong screen.
Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax
transmission. You can print the check result on A4 size plain paper.
Fax Setting Wizard
You can nd the menu on the printer's control panel below:
Settings > General Settings > Fax Settings > Fax Setting Wizard
Note:
You cannot display this menu on the Web Cong screen.
Selecting Fax Setting Wizard makes basic fax settings. Follow the on-screen instructions.
Related Information
&“Basic Settings” on page 280
&“Making the Printer Ready to Send and Receive Faxes” on page 350
Scan Settings
Conrm Recipient
Check destination before scanning.
Email Server
Set the email server settings for scanning Email.
❏Server Settings
Specify the authentication method for the printer to access the mail server.
“Mail Server Setting Items” on page 318
❏Connection Check
Check the connection to the mail server.
Print Counter
Select the menus on the control panel as described below.
Settings > Print Counter
Displays the total number of prints, B&W prints, and color prints including items such as the status sheet from the
time you purchased the printer.
Product Information
>
Settings Menu List
>
Print Counter
287
Supply Status
Select the menus on the control panel as described below.
Settings > Supply Status
Displays the approximate level of the ink and service life of the maintenance box.
When is displayed, ink is running low or the maintenance box is nearly full. When mark is displayed, you
need to replace the item as ink is expended or the maintenance box is full.
Related Information
&“Replacing Ink Cartridges” on page 202
Maintenance
Select the menus on the control panel as described below.
Settings > Maintenance
Print Quality Adjustment:
Select this feature if there are any problems with your print outs. You can check for clogged nozzles
and clean the print head if necessary, and then adjust some parameters to improve print quality.
Print Head Nozzle Check:
Select this feature to check if the print head nozzles are clogged. e printer prints a nozzle check
pattern.
Print Head Cleaning:
Select this feature to clean clogged nozzles in the print head.
Print Head Alignment:
Select this feature to adjust the print head to improve print quality.
❏Ruled Line Alignment
Select this feature to align vertical lines.
❏Horizontal Alignment
Select this feature if horizontal banding appears at regular intervals in your printouts.
Ink Cartridge(s) Replacement:
Use this feature to replace the ink cartridges before the ink is expended.
Paper Guide Cleaning:
Select this feature if there are ink stains on the internal rollers. e printer feeds paper to clean the
internal rollers.
Product Information
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Settings Menu List
>
Maintenance
288
Remove Paper:
Select this feature if there are still some torn pieces of paper inside the printer even aer removing
jammed paper. e printer makes more space between the print head and the surface of the paper to
easily remove the torn pieces of paper.
Related Information
&“Checking and Cleaning the Print Head” on page 129
&“Replacing Ink Cartridges” on page 202
&“Cleaning the Paper Path for Ink Smears” on page 131
Language
Select the menus on the control panel as described below.
Settings > Language
Select the language used on the LCD screen.
Printer Status/Print
Select the menus on the control panel as described below.
Settings > Printer Status/Print
Print Status Sheet:
Conguration Status Sheet:
Print information sheets showing the current printer status and settings.
Supply Status Sheet:
Print information sheets showing the status of consumables.
Usage History Sheet:
Print information sheets showing the usage history of the printer.
Network:
Displays the current network settings. You can also print the status sheet.
Contacts Manager
Select the menus on the control panel as described below.
Settings > Contacts Manager
Register/Delete:
Register and/or delete contacts for the Fax, Scan to Email, and Scan to Network Folder/FTP menus.
Product Information
>
Settings Menu List
>
Contacts Manager
289
Frequent:
Register frequently used contacts to access them quickly. You can also change the order of the list.
Print Contacts:
Print your contact list.
View Options:
Change the way the contact list is displayed.
Search Options:
Change the method for searching contacts.
User Settings
Select the menus on the control panel as described below.
Settings > User Settings
You can change the default settings for your frequently used scanning, copying, and faxing settings. See the
following related information for details.
❏Scan to Network Folder/FTP
❏Scan to Email
❏Scan to Computer
❏Scan to Memory Device
❏Scan to Cloud
❏Copy Settings
❏Fax
Product Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 800
Color ink nozzles: 256 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Thick Paper 91 to 256 g/m (25 to 68 lb)
Envelopes Envelope #10, DL, C6: 75 to 100 g/m (20 to 27 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Product Information
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Product Specications
>
Printer Specications
290
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 47.0 mm (1.85 in.)
D 45.0 mm (1.77 in.)
Borderless printing
A 50.0 mm (1.97 in.)
B 48.0 mm (1.89 in.)
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 18.0 mm (0.71 in.)
D 47.0 mm (1.85 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Eective Pixels 10200×14040 pixels (1200 dpi)
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Product Information
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Product Specications
>
Scanner Specications
291
Scanning Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Output Resolution 50 to 9600 dpi in 1 dpi increments
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bits per pixel external
Light Source LED
ADF Specications
Available Paper Sizes WF-4830 Series A5, A4, B5, Executive, 16K, Indian-Legal, Letter, 8.5×13 in,
Legal
WF-4820 Series A4, Indian-Legal, Letter, 8.5×13 in, Legal
Paper Type Plain Paper
Weight of Paper 64 to 90 g/m(17 to 24 lb)
Loading Capacity WF-4830 Series A5, A4, B5, Executive, 16K, Letter: 50 sheets or 5.5 mm
Indian-Legal, 8.5×13 in, Legal: 10 sheets
WF-4820 Series A4, Letter: 35 sheets or 3.85 mm
Indian-Legal, 8.5×13 in, Legal: 10 sheets
Auto Duplex Scanning WF-4830 Series Supported
WF-4820 Series Not supported
Even when the original meets the specications for media that can be placed in the ADF, it may not feed from the
ADF or the scan quality may decline depending on the paper properties or quality.
Fax Specications
Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)
Supported Lines Standard analogue telephone lines, PBX (Private Branch Exchange) telephone
systems
Speed Up to 33.6 kbps
Product Information
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Product Specications
>
Fax Specications
292
Resolution Monochrome
❏Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.)
❏Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
❏Super Fine: 8 pel/mm×15.4 line/mm (203 pel/in.×392 line/in.)
❏Ultra Fine: 16 pel/mm×15.4 line/mm (406 pel/in.×392 line/in.)
❏Photo: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.)
Color
200×200 dpi
Page Memory Up to 180 pages (when received ITU-T No.1 chart in monochrome draft mode)
Redial
*
2 times (with 1 minute intervals)
Interface RJ-11 Phone Line, RJ-11 Telephone set connection
* The specications may dier by country or region.
Using Port for the Printer
e printer uses the following port. ese ports should be allowed to become available by the network
administrator as necessary.
When the Sender (Client) is the Printer
Use Destination
(Server)
Protocol Port
Number
File sending (When scan to network folder is
used from the printer)
FTP server FTP (TCP) 20
21
File server SMB (TCP) 445
NetBIOS (UDP) 137
138
NetBIOS (TCP) 139
Email sending (When scan to mail is used
from the printer)
SMTP server SMTP (TCP) 25
SMTP SSL/TLS (TCP) 465
SMTP STARTTLS (TCP) 587
POP before SMTP connection (When scan to
mail is used from the printer)
POP server POP3 (TCP) 110
When Epson Connect is used Epson Connect
Server
HTTPS 443
XMPP 5222
Control WSD Client computer WSD (TCP) 5357
Product Information
>
Product Specications
>
Using Port for the Printer
293
Use Destination
(Server)
Protocol Port
Number
Search the computer when push scanning
from Epson ScanSmart
Client computer Network Push Scan Discovery 2968
When the Sender (Client) is the Client Computer
Use Destination
(Server)
Protocol Port
Number
Discover the printer from an application such
as EpsonNet Cong, printer driver, and
scanner driver.
Printer ENPC (UDP) 3289
Collect and set up the MIB information from
an application such as EpsonNet Cong,
printer driver, and scanner driver.
Printer SNMP (UDP) 161
Forwarding LPR data Printer LPR (TCP) 515
Forwarding RAW data Printer RAW (Port9100) (TCP) 9100
Forwarding AirPrint (IPP/IPPS printing) data Printer IPP/IPPS (TCP) 631
Searching WSD printer Printer WS-Discovery (UDP) 3702
Forwarding the scan data from Epson
ScanSmart
Printer Network Scan (TCP) 1865
Collecting the job information when push
scanning from Epson ScanSmart
Printer Network Push Scan 2968
Interface Specications
For Computer Hi-Speed USB
*
For External USB Device Hi-Speed USB
* USB 3.0 cables are not supported.
Network Specications
Wi-Fi Specications
See the following table for Wi-Fi specications.
Countries or regions except for those listed
below
Table A
Product Information
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Product Specications
>
Network Specications
294
Australia
New Zealand
China
Table B
Table A
Standards IEEE802.11b/g/n
*1
Frequency Range 2.4 GHz
Channels 1/2/3/4/5/6/7/8/9/10/11/12/13
Coordination Modes Infrastructure, Wi-Fi Direct (Simple AP)
*2*3
Security Protocols
*4
WEP (64/128bit), WPA2-PSK (AES)
*5
, WPA3-SAE (AES)
*1 Only available for the HT20
*2 Not supported for IEEE 802.11b
*3 Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Table B
Standards IEEE802.11a/b/g/n
*1
/ac
Frequency Ranges IEEE802.11b/g/n: 2.4 GHz, IEEE802.11a/n/ac: 5 GHz
Channels Wi-Fi 2.4 GHz 1/2/3/4/5/6/7/8/9/10/11/12/13
5 GHz
*2
W52 (36/40/44/48),
W53 (52/56/60/64),
W56 (100/104/108/112/116/120/124/128/132/136/140),
W58 (149/153/157/161/165)
Wi-Fi Direct 2.4 GHz 1/2/3/4/5/6/7/8/9/10/11/12/13
5 GHz
*2
W52 (36/40/44/48)
W58 (149/153/157/161/165)
Connection Modes Infrastructure, Wi-Fi Direct (Simple AP)
*3*4
Security Protocols
*5
WEP (64/128bit), WPA2-PSK (AES)
*6
, WPA3-SAE (AES)
*1 Only available for the HT20
*2 The availability of these channels and use of the product outdoors over these channels varies by location. For more
information, see the following website.
http://support.epson.net/wi5ghz/
*3 Not supported for IEEE 802.11b
*4 Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Product Information
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Product Specications
>
Network Specications
295
*5 Wi-Fi Direct only supports WPA2-PSK (AES) .
*6 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Ethernet Specications
Standards IEEE802.3i (10BASE-T)
*1
IEEE802.3u (100BASE-TX)
IEEE802.3az (Energy Ecient Ethernet)
*2
Communication Mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps
Full duplex, 100Mbps Half duplex
Connector RJ-45
*1 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference.
*2 The connected device should comply with IEEE802.3az standards.
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4 ✓-
Standard TCP/IP (Windows) IPv4, IPv6 ✓-
WSD Printing (Windows) IPv4, IPv6 ✓Windows Vista or
later
Bonjour Printing (Mac OS) IPv4, IPv6 ✓-
IPP Printing (Windows, Mac
OS)
IPv4, IPv6 ✓-
PictBridge Printing (Wi-Fi) IPv4 - Digital camera
Epson Connect (Email Print,
Remote Print)
IPv4 ✓-
AirPrint (iOS, Mac OS) IPv4, IPv6 ✓iOS 5 or later, Mac
OS X v10.7 or later
Network Scanning Epson Scan 2 IPv4, IPv6 ✓-
Epson ScanSmart IPv4 ✓Windows 7 or later,
Mac OS X El
Capitan or later
Event Manager IPv4 ✓Windows XP, Vista,
Mac OS X v10.6 to
Yosemite
Epson Connect (Scan to
Cloud)
IPv4 ✓-
AirPrint (Scan) IPv4, IPv6 ✓OS X Mavericks or
later
Product Information
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Product Specications
>
Network Specications
296
Functions Supported Remarks
Fax Send a fax IPv4 ✓-
Receive a fax IPv4 ✓-
AirPrint (Faxout) IPv4, IPv6 ✓OS X Mountain
Lion or later
Security Protocol
SSL/TLS HTTPS Server/Client, IPPS
SMTPS (STARTTLS, SSL/TLS)
SNMPv3
Supported Third Party Services
AirPrint Print iOS 5 or later/Mac OS X v10.7.x or later
Scan OS X Mavericks or later
Fax OS X Mountain Lion or later
Memory Device Specications
Devices Maximum Capacities
Hard Disk Drive
*1
USB Memory Device
2 TB (formatted in FAT, FAT32, or exFAT.)
Multi-card reader
*2
2 TB (formatted in FAT, FAT32, or exFAT)
*1: We do not recommend using external USB devices that are powered by USB. Use only external USB devices with
independent AC power sources.
*2: Only insert one memory card into the multi-card reader. Multi-card readers with more than two memory cards inserted are
not supported.
You cannot use the following devices:
❏A device that requires a dedicated driver
❏A device with security settings (password, encryption, and so on)
❏A device with a built-in USB hub
Epson cannot guarantee all operations of externally connected devices.
Product Information
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Product Specications
>
Memory Device Specications
297
Supported Data Specications
File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF
*1
version 1.0 or 2.0
*2
compliant
TIFF 6.0 compliant images as below
❏RGB full color images (not compressed)
❏Binary images (not compressed or CCITT encoded)
Image Size Horizontal: 80 to 10200 pixels
Vertical: 80 to 10200 pixels
File Size Less than 2 GB
Maximum Number of Files JPEG: 9990
*3
TIFF: 999
*1 Design rule for Camera File system.
*2 Photo data stored on digital cameras with a built-in memory is not supported.
*3 Up to 999 les can be displayed at a time. (If the number of les exceeds 999, the les are displayed in groups.)
Note:
"×" is displayed on the LCD screen when the printer cannot recognize the image le. In this situation, if you select a multiple
image layout, blank sections will be printed.
Dimensions
WF-4830 Series
Dimensions Storage
❏Width: 425 mm (16.7 in.)
❏Depth: 388 mm (15.3 in.)
❏Height: 330 mm (13.0 in.)
Printing
❏Width: 425 mm (16.7 in.)
❏Depth: 503 mm (19.8 in.)
❏Height: 330 mm (13.0 in.)
Weight
*
Approx. 11.9 kg (26.2 lb)
* Without the ink cartridges and the power cord.
Product Information
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Product Specications
>
Dimensions
298
WF-4820 Series
Dimensions Storage
❏Width: 425 mm (16.7 in.)
❏Depth: 388 mm (15.3 in.)
❏Height: 277 mm (10.9 in.)
Printing
❏Width: 425 mm (16.7 in.)
❏Depth: 503 mm (19.8 in.)
❏Height: 277 mm (10.9 in.)
Weight
*
Approx. 10.2 kg (22.5 lb)
* Without the ink cartridges and the power cord.
Electrical Specications
WF-4830 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.6-0.4 A 0.4 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 22.0 W
(ISO/IEC24712)
Ready mode: Approx. 8.6 W
Sleep mode: Approx. 1.2 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 22.0 W
(ISO/IEC24712)
Ready mode: Approx. 8.6 W
Sleep mode: Approx. 1.2 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
WF-4820 Series
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.6-0.4 A 0.4 A
Product Information
>
Product Specications
>
Electrical Specications
299
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 18.0 W
(ISO/IEC24712)
Ready mode: Approx. 7.0 W
Sleep mode: Approx. 1.2 W
Power o: Approx. 0.2 W
Standalone copying: Approx. 18.0 W
(ISO/IEC24712)
Ready mode: Approx. 7.0 W
Sleep mode: Approx. 1.2 W
Power o: Approx. 0.2 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Environmental Specications
Operation Use the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F)
*
Temperature before initial ink charging: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Cartridges
Storage Temperature -30 to 40 °C (-22 to 104 °F)
*
Freezing Temperature -16 °C (3.2 °F)
Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
Product Information
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Product Specications
>
Environmental Specications
300
Installation Location and Space
Secure enough place to install and operate the printer correctly.
Product Name WF-4830 Series WF-4820 Series
A 607 mm 564 mm
B 743 mm 725 mm
C 425 mm 425 mm
D 425 mm 422 mm
E 318 mm 303 mm
See "Safety Instructions" in this manual to conrm the environmental conditions.
Related Information
&“Advisories and Warnings for Setting Up the Printer” on page 14
Product Information
>
Product Specications
>
Installation Location and Space
301
System Requirements
❏Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit)
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
Windows Server 2003 (SP2) or later
❏Mac OS
Mac OS X v10.6.8 or later
Note:
❏Mac OS may not support some applications and features.
❏e UNIX File System (UFS) for Mac OS is not supported.
Regulatory Information
Standards and Approvals
Standards and Approvals for U.S. Model
Safety UL60950-1
CAN/CSA-C22.2 No.60950-1
EMC FCC Part 15 Subpart B Class B
CAN ICES-3 (B)/NMB-3 (B)
is equipment contains the following wireless module.
Manufacturer: Seiko Epson Corporation
Type: J26H005
is product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept
responsibility for any failure to satisfy the protection requirements resulting from a non-recommended
modication of the product. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject
to licensing.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment should be installed and operated so that the radiator is kept at least
7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles).
Product Information
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Regulatory Information
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Standards and Approvals
302
Standards and Approvals for European Model
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
C774D, C774B
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Frequency Maximum Radio-Frequency Power Transmitted
2400-2483.5 MHz 20 dBm (EIRP)
Standards and Approvals for Australian Model
EMC AS/NZS CISPR32 Class B
Epson hereby declares that the following equipment Models are in compliance with the essential requirements and
other relevant provisions of AS/NZS4268:
C774C
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Standards and Approvals for New Zealand Model
General Warning
e grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the product
by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a dierent make or model, nor does it
imply that any product is compatible with all of Telecom's network services.
Telepermitted equipment only may be connected to the EXT telephone port. is port is not specically designed
for 3-wire-connected equipment. 3-wire-connected equipment might not respond to incoming ringing when
attached to this port.
Important Notice
Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not
dependent on local power, is available for emergency use.
Product Information
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Regulatory Information
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Standards and Approvals
303
is equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it
is designed. Telecom will accept no responsibility should diculties arise in such circumstances.
is equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Product Information
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Regulatory Information
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Restrictions on Copying
304
Administrator Information
Connecting the Printer to the Network..................................306
Settings to Use the Printer...........................................310
Managing the Printer...............................................361
Advanced Security Settings..........................................364
Connecting the Printer to the Network
You can connect the printer to the network in several ways.
❏Connect by using advanced settings on the control panel.
❏Connect by using the installer on the website or on the soware disc.
is section explains the procedure to connect the printer to the network using the printer's control panel.
Before Making Network Connection
To connect to the network, check the connection method and setting information for connection in advance.
Gathering Information on the Connection Setting
Prepare the necessary setting information to connect. Check the following information in advance.
Divisions Items Note
Device connection
method
❏Ethernet
❏Wi-Fi
Decide how to connect the printer to the network.
For Wired LAN, connects to the LAN switch.
For Wi-Fi, connects to the network (SSID) of the access point.
LAN connection
information
❏IP address
❏Subnet mask
❏Default gateway
Decide the IP address to assign to the printer.
When you assign the IP address statically, all values are required.
When you assign the IP address dynamically using the DHCP function,
this information is not required because it is set automatically.
Wi-Fi connection
information
❏SSID
❏Password
These are the SSID (network name) and the password of the access
point that the printer connects to.
If MAC address ltering has been set, register the MAC address of the
printer in advance to register the printer.
See the following for the supported standards.
“Wi-Fi Specications” on page 294
DNS server information ❏IP address for
primary DNS
❏IP address for
secondary DNS
These are required when specifying DNS servers. The secondary DNS
is set when the system has a redundant conguration and there is a
secondary DNS server.
If you are in a small organization and do not set the DNS server, set
the IP address of the router.
Proxy server
information
❏Proxy server name Set this when your network environment uses the proxy server to
access the internet from the intranet, and you use the function that
the printer directly accesses to the internet.
For the following functions, the printer directly connects to the
internet .
❏Epson Connect Services
❏Cloud services of other companies
❏Firmware updating
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Connecting the Printer to the Network
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Before Making Network Connection
306
Divisions Items Note
Port number
information
❏Port number to
release
Check the port number used by the printer and computer, then
release the port that is blocked by a rewall, if necessary.
See the following for the port number used by the printer.
“Using Port for the Printer” on page 293
IP Address Assignment
ese are the following types of IP address assignment.
Static IP address:
Assign the predetermined IP address to the printer (host) manually.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) need to be set
manually.
e IP address does not change even when the device is turned o, so this is useful when you want to manage
devices with an environment where you cannot change the IP address or you want to manage devices using the IP
address. We recommend settings to the printer, server, etc. that many computers access.
Automatic assignment by using DHCP function (dynamic IP address):
Assign the IP address automatically to the printer (host) by using the DHCP function of the DHCP server or
router.
e information to connect to the network (subnet mask, default gateway, DNS server and so on) is set
automatically, so you can easily connect the device to the network.
If the device or the router is turned o, or depending on the DHCP server settings, IP address may change when
re-connecting.
We recommend managing devices other than the IP address and communicating with protocols that can follow
the IP address.
Note:
When you use the IP address reservation function of the DHCP, you can assign the same IP address to the devices at any
time.
DNS Server and Proxy Server
e DNS server has a host name, domain name of the email address, etc. in association with the IP address
information.
Communication is impossible if the other party is described by host name, domain name, etc. when the computer
or the printer performs IP communication.
Queries the DNS server for that information and gets the IP address of the other party. is process is called name
resolution.
erefore, the devices such as computers and printers can communicate using the IP address.
Name resolution is necessary for the printer to communicate using the email function or Internet connection
function.
When you use those functions, make the DNS server settings.
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Connecting the Printer to the Network
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Before Making Network Connection
307
When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is
automatically set.
e proxy server is placed at the gateway between the network and the Internet, and it communicates to the
computer, printer, and Internet (opposite server) on behalf of each of them. e opposite server communicates
only to the proxy server. erefore, printer information such as the IP address and port number cannot be read
and increased security is expected.
When you connect to the Internet via a proxy server, congure the proxy server on the printer.
Connecting to the Network from the Control Panel
Connect the printer to the network by using the printer's control panel.
Assigning the IP Address
Set up the basic items such as Host Address, Subnet Mask, Default Gateway.
is section explains the procedure for setting a static IP address.
1. Turn on the pr inter.
2. Select Settings on the home screen on the printer's control panel.
3. Select General Settings > Network Settings > Advanced > TCP/IP.
4. Select Manual for Obtain IP Address.
When you set the IP address automatically by using the DHCP function of router, select Auto. In that case, the
IP Address, Subnet Mask, and Default Gateway on step 5 to 6 are also set automatically, so go to step 7.
5. Enter the IP address.
Focus moves to the forward segment or the back segment separated by a period if you select
l
and
r
.
Conrm the value reected on the previous screen.
6. Set up the Subnet Mask and Default Gateway.
Conrm the value reected on the previous screen.
c
Important:
If the combination of the IP Address, Subnet Mask and Default Gateway is incorrect, Start Setup is inactive
and cannot proceed with the settings. Conrm that there is no error in the entry.
7. Enter the IP address for the primary DNS server.
Conrm the value reected on the previous screen.
Note:
When you select Auto for the IP address assignment settings, you can select the DNS server settings from Manual or
Auto. If you cannot obtain the DNS server address automatically, select Manual and enter the DNS server address.
en, enter the secondary DNS server address directly. If you select Auto, go to step 9.
Administrator Information
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Connecting the Printer to the Network
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Connecting to the Network from the
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308
8. Enter the IP address for the secondary DNS server.
Conrm the value reected on the previous screen.
9. Tap Start Setup.
Setting the Proxy Server
Set up the proxy server if both of the following are true.
❏e proxy server is built for Internet connection.
❏When using a function in which a printer directly connects to the Internet, such as Epson Connect service or
another company's cloud services.
1. Select Settings on the home screen.
When making settings aer IP address setting, the Advanced screen is displayed. Go to step 3.
2. Select General Settings > Network Settings > Advanced.
3. Select Proxy Server.
4. Select Use for Proxy Server Settings.
5. Enter the address for the proxy server by IPv4 or FQDN format.
Conrm the value reected on the previous screen.
6. Enter the port number for the proxy server.
Conrm the value reected on the previous screen.
7. Tap Start Setup.
Connecting to LAN
Connect the printer to the network by Ethernet or Wi-Fi.
Connecting to Ethernet
Connect the printer to the network by using the Ethernet cable, and check the connection.
1. Connect the printer and hub (LAN switch) by Ethernet cable.
2. Select Settings on the home screen.
3. Select General Settings > Network Settings > Connection Check.
e connection diagnosis result is displayed. Conrm the connection is correct.
4. Tap OK to nish.
When you tap Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to
print it.
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Connecting the Printer to the Network
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Connecting to the Network from the
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309
Related Information
&“Changing the Network Connection from Wi-Fi to Ethernet” on page 235
Connecting to the Wireless LAN (Wi-Fi)
You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that
matches the environment and conditions that you are using.
If you know the information for the wireless router such as SSID and password, you can make settings manually.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Related Information
&“Making Wi-Fi Settings by Entering the SSID and Password” on page 237
&“Making Wi-Fi Settings by Push Button Setup (WPS)” on page 238
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 239
Settings to Use the Printer
Using the Print Functions
Enable to use the print function through the network.
To use the printer on the network, you need to set the port for network connection on the computer as well as the
printer’s network connection.
Printer Connection Types
e following two methods are available for the printer's network connection.
❏Peer to peer connection (direct printing)
❏Server / client connection (printer sharing using the Windows server)
Peer to Peer Connection Settings
is is the connection to connect the printer on the network and the computer directly. Only a network-capable
model can be connected.
Connection method:
Connect the printer to the network directly via hub or access point.
Printer driver:
Install the printer driver on each client computer.
When using EpsonNet SetupManager, you can provide the driver's package that includes the printer settings.
Administrator Information
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Settings to Use the Printer
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Using the Print Functions
310
Features:
❏e print job starts immediately because the print job is sent to the printer directly.
❏You can print as long as the printer runs.
Server / Client Connection Settings
is is the connection that the server computer shares with the printer. To prohibit the connection without going
through the server computer, you can enhance the security.
When using USB, the printer without the network function can be also shared.
Connection method:
Connect the printer to the network via LAN switch or access point.
You can also connect the printer to the server directly by USB cable.
Printer driver:
Install the printer driver on the Windows server depending on the OS of the client computers.
By accessing the Windows server and linking the printer, the printer driver is installed on the client computer and
can be used.
Features:
❏Manage the printer and the printer driver in batch.
❏Depending on the server spec, it may take time to start the print job because all print jobs go through the print
server.
❏You cannot print when the Windows server is turned o.
Print Settings for Peer to Peer Connection
For peer to peer connection (direct printing), a printer and a client computer have a one-to-one relationship.
e printer driver must be installed on each client computer.
Print Settings for Server / Client Connection
Enable to print from the printer that is connected as the server / client connection.
For the server / client connection, set up the print server rst, and then share the printer on the network.
When using the USB cable to connect to the server, also set the print server rst, and then share the printer on the
network.
Setting Up the Network Ports
Create the print queue for network printing on the print server by using standard TCP/IP, and then set the network
port.
is example is when using Windows 2012 R2.
Administrator Information
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Settings to Use the Printer
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Using the Print Functions
311
1. Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
2. Add a printer.
Click Add printer, and then select e printer that I want isn't listed.
3. Add a local printer.
Select Add a local printer or network printer with manual settings, and then click Next.
4. Select Create a new port, select Standard TCP/IP Port as the Port Type, and then click Next.
5. Enter the printer's IP address or printer name in Host Name or IP Address or Printer Name or IP Address,
and then click Next.
Example:
❏Printer name : EPSONA1A2B3C
❏IP address : 192.0.2.111
Do not change Port name.
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Settings to Use the Printer
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Using the Print Functions
312
Click Continue when the User Account Control screen is displayed.
Note:
If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if
printer's IP address has been changed by DHCP. You can conrm the printer name from the network status screen on
the printer's control panel or network status sheet.
6. Set the printer driver.
❏If the printer driver is already installed:
Select Manufacturer and Printers. Click Next.
7. Follow the on-screen instructions.
When using the printer under the server / client connection (printer sharing using the Windows server), make the
sharing settings hereaer.
Checking the Port Conguration - Windows
Check if the correct port is set for the print queue.
1. Open the devices and printers screen.
Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers.
2. Open the printer properties screen.
Right-click the printer icon, and then click Printer properties.
3. Click the Ports tab, select Standard TCP/IP Port, and then click Congure Port.
4. Check the port conguration.
❏For RAW
Check that Raw is selected in Protocol, and then click OK.
Administrator Information
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Settings to Use the Printer
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Using the Print Functions
313
❏For LPR
Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR
Byte Counting Enabled, and then click OK.
Sharing the Printer (Windows only)
When using the printer under the server / client connection (printer sharing using the Windows server), set up the
printer sharing from the print server.
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon (print queue) that you want to share with, and then select Printer Properties >
Sharing tab.
3. Select Share this printer and then enter to Share name.
For Windows Server 2012, click Change Sharing Options and then congure the settings.
Installing Additional Drivers (Windows only)
If the Windows versions for a server and clients are dierent, it is recommended to install additional drivers to the
print server.
1. Select Control Panel > View devices and printers on the print server.
2. Right-click the printer icon that you want to share with the clients, and then click Printer Properties >
Sharing tab.
3. Click Additional Drivers.
For Windows Server 2012, click Change Sharing Options and then congure the settings.
4. Select versions of Windows for clients, and then click OK.
5. Select the information le for the printer driver (*.inf) and then install the driver.
Using the Shared Printer – Windows
e administrator needs to inform the clients of the computer name assigned to the print server and how to add it
to their computers. If the additional driver(s) have not been congured yet, inform the clients how to use Devices
and Printers to add the shared printer.
If additional driver(s) have already been congured on the print server, follow these steps:
1. Select the name assigned to the print server in Windows Explorer.
2. Double-click the printer that you want to use.
Basic Settings for Printing
Set the print settings, such as paper size or printing error.
Administrator Information
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Settings to Use the Printer
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Using the Print Functions
314
Setting the Paper Source
Set the size and type of paper to be loaded in each paper source.
1. Access Web Cong and select the Print tab > Paper Source Settings.
2. Set each item.
e displayed items may vary by the situation.
❏Paper source name
Display the target paper source name, such as paper tray, Cassette 1.
❏Paper Size
Select the paper size you want to set from the pull-down menu.
❏Unit
Select the unit of the user-dened size. You can select it when User dened is selected on Paper Size.
❏Width
Set the horizontal length of the user-dened size.
e range you can enter here depends on the paper source, which is indicated on the side of Width.
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏Height
Set the vertical length of the user-dened size.
e range you can enter here depends on the paper source, which is indicated on the side of Height.
When you select mm in Unit, you can enter up to one decimal place.
When you select inch in Unit, you can enter up to two decimal places.
❏Paper Type
Select the paper type you want to set from the pull-down menu.
3. Check the settings, and then click OK.
Setting Errors
Set the displaying error for the device.
1. Access Web Cong and select the Print tab > Error Settings.
2. Set each item.
❏Paper Size Notice
Set whether to display an error on the control panel when the paper size of the specied paper source is
dierent from the paper size of the print data.
❏Paper Type Notice
Set whether to display an error on the control panel when the paper type of the specied paper source is
dierent from the paper type of the print data.
❏Auto Error Solver
Set whether to automatically cancel the error if there is no operation on the control panel for 5 seconds
aer displaying the error.
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Settings to Use the Printer
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Using the Print Functions
315
3. Check the settings, and then click OK.
Setting Universal Print
Set when you print from external devices without using the printer driver.
Some items are not displayed depending on the printing language of your printer.
1. Access Web Cong and select the Print tab > Universal Print Settings.
2. Set each item.
3. Check the settings, and then click OK.
Basic
Items Explanation
Top Oset(-30.0-30.0mm) Sets the vertical position of the paper on which printing starts.
Left Oset(-30.0-30.0mm) Sets the horizontal position of the paper on which printing starts.
Top Oset in Back(-30.0-30.0mm) Sets the vertical position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Left Oset in Back(-30.0-30.0mm) Sets the horizontal position of the paper on which the printing of the back side of
the paper starts in duplex printing.
Check Paper Width Set whether to check paper width when printing.
Skip Blank Page If there is a blank page in the print data, set not to print a blank page.
Setting Up AirPrint
Set when using AirPrint printing and scanning.
Access Web Cong and select the Network tab > AirPrint Setup.
Items Explanation
Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII (0x20-0x7E).
Bonjour Location Enter location information such as the printer's placement within 127 bytes or less
in Unicode (UTF-8).
Geolocation
Latitude and Longitude (WGS84)
Enter the printer's location information. This entry is optional.
Enter values by using WGS-84 datum, which separates latitude and longitude with
a comma.
You can enter -90 to +90 for the latitude value, and -180 to +180 for the longitude
value. You can enter less than a decimal to the sixth place, and you can omit "+".
Top Priority Protocol Select top priority protocol from IPP and Port9100.
Wide-Area Bonjour Set whether or not to use Wide-Area Bonjour. If you use it, the printers must be
registered on the DNS server to be able to search the printer over the segment.
Administrator Information
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Settings to Use the Printer
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Setting Up AirPrint
316
Items Explanation
Require PIN Code when using IPP
printing
Select whether or not to require a PIN code when using IPP printing. If you select
Yes, IPP print jobs without PIN codes are not saved in the printer.
Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with
secure communication.
Conguring a Mail Server
Set the mail server from Web Cong.
When the printer can send the email by setting the mail server, the following are possible.
❏Transfers the scan results or fax by using email
❏Receives the email notication from the printer
Check below before setting up.
❏e printer is connected to the network that can access the mail server.
❏Email setting information of the computer that uses the same mail server as the printer.
Note:
❏When you use the mail server on the Internet, conrm the setting information from the provider or website.
❏You can also set the mail server from the printer’s control panel. Access as below.
Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings
1. Access Web Cong and select the Network tab > Email Server > Basic.
2. Enter a value for each item.
3. Select OK.
e settings you have selected are displayed.
When the setup completes, perform the connection check.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Administrator Information
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Settings to Use the Printer
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Conguring a Mail Server
317
Mail Server Setting Items
Items Settings and Explanation
Authentication Method Specify the authentication method for the printer to access the mail server.
O Set when the mail server does not need authentication.
SMTP AUTH Authenticates on the SMTP server (outgoing mail server)
when sending the email. The mail server needs to support
SMTP authentication.
POP before SMTP Authenticates on the POP3 server (receiving mail server)
before sending the email. When you select this item, set the
POP3 server.
Authenticated Account If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated account name between 0 and 255 characters in ASCII (0x20-0x7E).
When you select SMTP AUTH, enter the SMTP server account. When you select POP before
SMTP, enter the POP3 server account.
Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method, enter the
authenticated password between 0 and 20 characters in ASCII (0x20-0x7E).
When you select SMTP AUTH, enter the authenticated account for the SMTP server. When
you select POP before SMTP, enter the authenticated account for the POP3 server.
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Settings to Use the Printer
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Conguring a Mail Server
318
Items Settings and Explanation
Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This
is used when authenticating, so enter a valid email address that is registered to the mail
server.
Enter between 0 and 255 characters in ASCII (0x20-0x7E) except for : ( ) < > [ ] ; ¥. A period "."
cannot be the rst character.
SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format.
SMTP Server Port Number Enter a number between 1 and 65535.
Secure Connection Select the encryption method of the communication to the mail server.
None If you select POP before SMTP in Authentication Method,
the connection is not encrypted.
SSL/TLS This is available when Authentication Method is set to O
or SMTP AUTH. Communication is encrypted from the start.
STARTTLS This is available when Authentication Method is set to O
or SMTP AUTH. Communication is not encrypted from the
start, but depending on the network environment, whether
the communication is encrypted or not is changed.
Certicate Validation The certicate is validated when this is enabled. We recommend this is set to Enable. To set
up, you need to import the CA Certicate to the printer.
POP3 Server Address If you select POP before SMTP as the Authentication Method, enter the POP3 server
address between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN
format.
POP3 Server Port Number If you select POP before SMTP as the Authentication Method, enter a number between 1
and 65535.
Checking a Mail Server Connection
You can check the connection to the mail server by performing the connection check.
1. Access Web Cong and select the Network tab > Email Server > Connection Test.
2. Select Start.
e connection test to the mail server is started. Aer the test, the check report is displayed.
Note:
You can also check the connection to the mail server from the printer’s control panel. Access as below.
Settings > General Settings > Network Settings > Advanced > Email Server > Connection Check
Mail Server Connection Test References
Messages Cause
Connection test was successful. This message appears when the connection with the server is successful.
Administrator Information
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Settings to Use the Printer
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Conguring a Mail Server
319
Messages Cause
SMTP server communication error.
Check the following. - Network
Settings
This message appears when
❏The printer is not connected to a network
❏SMTP server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
POP3 server communication error.
Check the following. - Network
Settings
This message appears when
❏The printer is not connected to a network
❏POP3 server is down
❏Network connection is disconnected while communicating
❏Received incomplete data
An error occurred while connecting to
SMTP server. Check the followings. -
SMTP Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for an SMTP server failed
An error occurred while connecting to
POP3 server. Check the followings. -
POP3 Server Address - DNS Server
This message appears when
❏Connecting to a DNS server failed
❏Name resolution for an POP3 server failed
SMTP server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when SMTP server authentication failed.
POP3 server authentication error.
Check the followings. - Authentication
Method - Authenticated Account -
Authenticated Password
This message appears when POP3 server authentication failed.
Unsupported communication method.
Check the followings. - SMTP Server
Address - SMTP Server Port Number
This message appears when you try to communicate with unsupported protocols.
Connection to SMTP server failed.
Change Secure Connection to None.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server does not support SMTP secure connection (SSL
connection).
Connection to SMTP server failed.
Change Secure Connection to SSL/TLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an SSL/TLS connection for an SMTP
secure connection.
Connection to SMTP server failed.
Change Secure Connection to
STARTTLS.
This message appears when an SMTP mismatch occurs between a server and a
client, or when the server requests to use an STARTTLS connection for an SMTP
secure connection.
The connection is untrusted. Check the
following. - Date and Time
This message appears when the printer’s date and time setting is incorrect or the
certicate has expired.
The connection is untrusted. Check the
following. - CA Certicate
This message appears when the printer does not have a root certicate
corresponding to the server or a CA Certicate has not been imported.
The connection is not secured. This message appears when the obtained certicate is damaged.
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Conguring a Mail Server
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Messages Cause
SMTP server authentication failed.
Change Authentication Method to
SMTP-AUTH.
This message appears when an authentication method mismatch occurs between
a server and a client. The server supports SMTP AUTH.
SMTP server authentication failed.
Change Authentication Method to
POP before SMTP.
This message appears when an authentication method mismatch occurs between
a server and a client. The server does not support SMTP AUTH.
Sender's Email Address is incorrect.
Change to the email address for your
email service.
This message appears when the specied sender’s Email address is wrong.
Cannot access the printer until
processing is complete.
This message appears when the printer is busy.
Setting a Shared Network Folder
Set a shared network folder to save the scanned image.
When saving a le to the folder, the printer logs on as the user of the computer on which the folder was created.
Also, make sure you setup MS Network when creating the shared network folder.
Creating the Shared Folder
Before Creating the Shared Folder
Before creating the shared folder, check the following.
❏e printer is connected to the network where it can access the computer where the shared folder will be
created.
❏A multi-byte character is not included in the name of the computer where the shared folder will be created.
c
Important:
When a multi-byte character is included in the computer name, saving the le to the shared folder may fail.
In that case, change to the computer that does not include the Multi-byte character in the name or change the
computer name.
When changing the computer name, make sure to conrm with the administrator in advance because it may aect
some settings, such as computer management, resource access, etc.
Checking the Network Prole
On the computer where the shared folder will be created, check whether folder sharing is available.
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Select Control Panel > Network and Internet > Network and Sharing Center.
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3. Click Advanced sharing settings, and then click for the prole with (current prole) in the displayed
network proles.
4. Check whether Turn on le and printer sharing is selected on File and Printer Sharing.
If already selected, click Cancel and close the window.
When you change the settings, click Save Changes and close the window.
Related Information
&“Location Where the Shared Folder is Created and an Example of the Security” on page 322
Location Where the Shared Folder is Created and an Example of the Security
Depending on the location where the shared folder is created, security and convenience vary.
To operate the shared folder from the printers or other computers, the following reading and changing permissions
for the folder are required.
❏Sharing tab > Advanced Sharing > Permissions
It controls the network access permission of the shared folder.
❏Access permission of Security tab
It controls permission of the network access and local access of the shared folder.
When you set Everyone to the shared folder that is created on the desktop, as an example of creating a shared
folder, all users who can access the computer will be permitted access.
However, the user who does not have authority cannot access them because the desktop (folder) is under the
control of the user folder, and then the security settings of the user folder are handed down to it. e user who is
permitted access on the Security tab (user logged in and administrator in this case) can operate the folder.
See below to create the proper location.
is example is when creating the "scan_folder" folder.
Related Information
&“Example of Conguration for File Servers” on page 322
&“Example of Conguration for a Personal Computer” on page 328
Example of Conguration for File Servers
is explanation is an example for creating the shared folder on the root of the drive on the shared computer, such
as the le server under the following condition.
Access controllable users, such as someone who has the same domain of a computer to create a shared folder, can
access the shared folder.
Set this conguration when you permit any user to read and write to the shared folder on the computer, such as the
le server and the shared computer.
❏Place for creating shared folder: Root of drive
❏Folder path: C:\scan_folder
❏Access permission via network (Share Permissions): Everyone
❏Access permission on le system (Security): Authenticated Users
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1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Start explorer.
3. Create the folder on the root of drive, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
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8. Click OK.
9. Select Security tab, and then select Authenticated Users on the Group or user names.
"Authenticated Users" is the special group that includes all users who can log in to the domain or computer.
is group is displayed only when the folder is created just below the root folder.
If it is not displayed, you can add it by clicking Edit. For more details, see Related Information.
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10. Check that Allow on Modify is selected in Permissions for Authenticated Users.
If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for
Authenticated Users, and then click OK.
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11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the contacts of the printer.
Please write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of the same domain.
Related Information
&“Adding Group or User Which Permits Access” on page 333
Example of Conguration for a Personal Computer
is explanation is an example for creating the shared folder on the desktop of the user currently logging in to the
computer.
e user who logs in to the computer and who has administrator authority can access the desktop folder and the
document folder that are under the User folder.
Set this conguration when you DO NOT permit reading and writing to another user to the shared folder on a
personal computer.
❏Place for creating shared folder: Desktop
❏Folder path: C:\Users\xxxx\Desktop\scan_folder
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❏Access permission via network (Share Permissions): Everyone
❏Access permission on le system (Security): do not add, or add User/Group names to permit access
1. Log in to the computer where the shared folder will be created by the administrator authority user account.
2. Start explorer.
3. Create the folder on the desktop, and then name it "scan_folder".
For the folder name, enter between 1 and 12 alphanumeric characters. If the character limit of the folder name
is exceeded, you may not be able to access it normally by the varied environment.
4. Right click the folder, and then select Properties.
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8. Click OK.
9. Select Security tab.
10. Check the group or the user in the Group or user names.
e group or the user that is displayed here can access the shared folder.
In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Add access permission, if necessary. You can add it by clicking Edit. For more details, see Related Information.
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11. Select Sharing tab.
e network path of the shared folder is displayed. is is used when registering to the printer's contact. Please
write it down.
12. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of users or groups with
access permission.
Related Information
&“Adding Group or User Which Permits Access” on page 333
Adding Group or User Which Permits Access
You can add the group or user which permits access.
1. Right click the folder and select Properties.
2. Select Security tab.
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4. Click Add under the Group or user names.
5. Enter the group or user name that you want to permit access, and then click Check Names.
An underline is added to the name.
Note:
If you do not know the full name of the group or user, enter part of the name, and then click Check Names. e group
names or user names that match part of the name are listed, and then you can select the full name from the list.
If just one name matches, the full name with underlining is displayed in Enter the object name to select.
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6. Click OK.
7. On the Permission screen, select the user name that is entered in Group or user names , select the access
permission on Modify, and then click OK.
8. Click OK or Close to close the screen.
Check whether the le can be written or read on the shared folder from the computers of users or groups with
access permission.
Using Microsoft Network Sharing
When enabling it, the following are possible.
❏Shares the USB storage over the network that is connected to the printer.
❏Forwards the scan result to the shared folder on the computer.
1. Access Web Cong and select the Network tab > MS Network.
2. Select Use Microso network sharing.
3. Set each item.
4. Click Next.
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5. Conrm the settings, and then click OK.
6. Enter the following on the computer's explorer, and then press the Enter key.
Check whether there is a network folder and that you can access it.
\\Printer's IP address
Example : \\192.0.2.111
Related Information
&“Running Web Cong on a Web Browser” on page 271
MS Network Setting items
Items Explanation
Use Microsoft network sharing Select when enabling MS Network sharing.
SMB1.0
SMB2/SMB3
Enable the protocol you want to use. You can only enable SMB1.0 or SMB2/SMB3.
File Sharing Select whether to enable le sharing or not.
Enable it for the following situations.
❏Shares the USB storage over the network that is connected to the printer.
❏Forwards the scan result to the shared folder on the computer.
User Authentication Select whether to perform user authentication or not when accessing USB storage
on the network that is connected to the printer.
User Name Set the user name for user authentication. Enter between 1 and 127 characters in
ASCII except "/\[]:;|=,+*?<>@%. However, you cannot enter a single period or a
combination of the period "." and a space alone.
Password Set the password for user authentication. Enter between 1 and 64 characters in
ASCII. However, you cannot just set 10 asterisks "*".
Encrypted Communication Set whether to enable encrypted communication or not. You can select it when
Enable is selected on User Authentication.
Host Name Display the MS Network host name of the printer. To change this, select the
Network tab > Basic, and then change the Device Name.
Workgroup Name Enter the work group name of MS Network. Enter between 0 and 15 characters in
ASCII.
Access Attribute Set the Access Attribute of le sharing.
Shared Name(USB Host) Display as the shared name when sharing the le.
Making Contacts Available
Registering destinations in the printer's contacts list allows you to easily enter the destination when scanning or
sending faxes.
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Note:
You can register the following types of destinations in the contacts list. You can register up to 100 entries in total.
Note:
Fax Destination for fax
Email Destination for email
You need to congure the email server settings beforehand.
Network Folder (SMB) Destination for scan data
Network Folder/FTP
Contacts Conguration Comparison
ere are three tools for conguring the printer's contacts: Web Cong, Epson Device Admin, and the printer’s
control panel. e dierences between three tools are listed in the table below.
Features Web Cong Epson Device Admin Printer’s control panel
Registering a destination ✓✓✓
Editing a destination ✓✓✓
Adding a group ✓✓✓
Editing a group ✓✓✓
Deleting a destination or
groups
✓✓✓
Deleting all destinations ✓✓ –
Importing a le ✓✓ –
Exporting to a le ✓✓ –
Assigning destinations to
frequent use
✓✓✓
Sorting destinations
assigned to frequent use
––✓
Note:
You can also congure the fax destination using the FAX Utility.
Registering a Destination to Contacts using Web Cong
Note:
You can also register the contacts on the printer’s control panel.
1. Access Web Cong and select the Scan/Copy or Fax tab > Contacts.
2. Select the number that you want to register, and then click Edit.
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3. Enter Name and Index Word.
4. Select the destination type as the Type option.
Note:
You cannot change the Ty pe option aer registration is complete. If you want to change the type, delete the destination
and then register again.
5. Enter a value for each item, and then click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Destination Setting Items
Items Settings and Explanation
Common Settings
Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-8).
If you do not specify this, leave it blank.
Index Word Enter words to search in 30 characters or less in Unicode (UTF-8). If you do not
specify this, leave it blank.
Type Select the type of the address that you want to register.
Assign to Frequent Use Select to set the registered address as a frequently used address.
When setting as a frequently used address, it is displayed on the top screen of fax
and scan, and you can specify the destination without displaying the contacts.
Fax
Fax Number Enter between 1 and 64 characters using 0-9 - * # and space.
Fax Speed Select a communication speed for a destination.
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Items Settings and Explanation
Email
Email Address Enter between 1 and 255 characters using A-Z a-z 0-9 ! # $ % & ' * + - . / = ? ^ _ { | }
~ @.
Network Folder (SMB)
Save to \\“Folder path”
Enter the location where the target folder is located between 1 and 253 characters
in Unicode (UTF-8), omitting "\\".
User Name Enter a user name to access a network folder in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
Password Enter a password to access a network folder in 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F).
FTP
Save to Enter the server name between 1 and 253 characters in ASCII (0x20-0x7E),
omitting "ftp://".
User Name Enter a user name to access an FTP server in 30 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If the server
allows anonymous connections, enter a user name such as Anonymous and FTP. If
you do not specify this, leave it blank.
Password Enter a password to access to an FTP server within 20 characters or less in Unicode
(UTF-8). However, avoid using control characters (0x00 to 0x1f, 0x7F). If you do not
specify this, leave it blank.
Connection Mode Select the connection mode from the menu. If a rewall is set between the printer
and the FTP server, select Passive Mode.
Port Number Enter the FTP server port number between 1 and 65535.
Registering Destinations as a Group Using Web Cong
If the destination type is set to Fax or Email, you can register the destinations as a group.
1. Access Web Cong and select the Scan/Copy or Fax tab > Contacts.
2. Select the number that you want to register, and then click Edit.
3. Select a group from Type.
4. Click Select for Contact(s) for Group.
e available destinations are displayed.
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5. Select the destination that you want to register to the group, and then click Select.
6. Enter a Name and Index Word.
7. Select whether or not you assign the registered group to the frequently used group.
Note:
Destinations can be registered to multiple groups.
8. Click Apply.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Registering Frequently Used Contacts
When you register frequently used contacts, the contacts are displayed at the top of the screen where you specify
the address.
1. Select Settings on the home screen.
2. Select Contacts Manager, and then select Frequent.
3. Select the type of contact you want to register.
4. Select Edit.
Note:
To edit the order of the contacts, select Sort.
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5. Select frequently used contacts that you want to register, and then select OK.
Note:
❏To deselect a contact, tap it again.
❏You can search for addresses from the contacts list. Enter the search keyword into the box on the top of the screen.
6. Select Close.
Backing Up and Importing Contacts
Using Web Cong or other tools, you can back up and import contacts.
For Web Cong, you can back up contacts by exporting the printer settings that include contacts. e exported le
cannot be edited because it is exported as a binary le.
When importing the printer settings to the printer, contacts are overwritten.
For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not
export the security-related items, you can edit the exported contacts and import them because this can be saved as
a SYLK le or csv le.
Importing Contacts Using Web Cong
If you have a printer that allows you to backup contacts and is compatible with this printer, you can register
contacts easily by importing the backup le.
Note:
For instructions on how to back up the printer contacts, see the manual provided with the printer.
Follow the steps below to import the contacts to this printer.
1. Access Web Cong, select Device Management > Export and Import Setting Value > Import.
2. Select the backup le you created in File, enter the password, and then click Next.
3. Select the Contacts checkbox, and then click Next.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Backing up Contacts Using Web Cong
Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data
whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering
data and/or settings even during a warranty period.
Using Web Cong, you can back up the contact data stored in the printer to the computer.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
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2. Select one of the Contacts checkboxes.
For example, if you select Contacts under the Scan/Copy category, the same checkbox under the Fax category
is also selected.
3. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4. Click Export.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Export and Bulk Registration of Contacts Using Tool
If you use Epson Device Admin, you can back up just the contacts and edit the exported les, then register them all
at once.
It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the
contacts from the old one to new one.
Exporting Contacts
Save the contacts information to the le.
You can edit les saved in SYLK format or csv format by using a spreadsheet application or text editor. You can
register all at once aer deleting or adding the information.
Information that includes security items such as password and personal information can be saved in binary format
with a password. You cannot edit the le. is can be used as the backup le of the information including the
security items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3. Select the device you want to congure from the device list.
4. Click Device Conguration on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5. Click Common > Contacts.
6. Select the export format from Export > Export items.
❏All Items
Export the encrypted binary le. Select when you want to include the security items such as password and
personal information. You cannot edit the le. If you select it, you have to set the password. Click
Conguration and set a password between 8 and 63 characters long in ASCII. is password is required
when importing the binary le.
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❏Items except Security Information
Export the SYLK format or csv format les. Select when you want to edit the information of the exported
le.
7. Click Export.
8. Specify the place to save the le, select the le type, and then click Save.
e completion message is displayed.
9. Click OK.
Check that the le is saved to the specied place.
Importing Contacts
Import the contacts information from the le.
You can import the les saved in SYLK format or csv format or the backed-up binary le that includes the security
items.
1. Start Epson Device Admin.
2. Select Devices on the side bar task menu.
3. Select the device you want to congure from the device list.
4. Click Device Conguration on the Home tab on the ribbon menu.
When the administrator password has been set, enter the password and click OK.
5. Click Common > Contacts.
6. Click Browse on Import.
7. Select the le you want to import and then click Open.
When you select the binary le, in Password enter the password you set when exporting the le.
8. Click Import.
e conrmation screen is displayed.
9. Click OK.
e validation result is displayed.
❏Edit the information read
Click when you want to edit the information individually.
❏Read more le
Click when you want to import multiple les.
10. Click Import, and then click OK on the import completion screen.
Return to the device's property screen.
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11. Click Transmit.
12. Click OK on the conrmation message.
e settings are sent to the printer.
13. On the sending completion screen, click OK.
e printer's information is updated.
Open the contacts from Web Cong or printer's control panel, and then check that the contact is updated.
Preparing to Scan
Scanning using the control panel
e scan to network folder function and the scan to mail function using the printer’s control panel, as well as the
transfer of scan results to mail, folders, etc. are performed by executing a job from the computer.
Settings of Servers and Folders
Name Settings Location Requirement
Scan to Network Folder
(SMB)
Create and set up sharing of
the save folder
A computer that has a save
folder location
The administrative user
account to the computer
that creates save folders.
Destination for Scan to
Network Folder (SMB)
Contacts of the device User name and password
to log on to the
computer that has the
save folder, and the
privilege to update the
save folder.
Scan to Network Folder
(FTP)
Setup for FTP server log on Contacts of the device Logon information for
the FTP server and the
privilege to update the
save folder.
Scan to Email Setup for email server Device Setup information for
email server
Scan to Cloud Printer registration to Epson
Connect
Device Internet connection
environment
Contact registration to Epson
Connect
Epson Connect service User and printer
registration to Epson
Connect
Related Information
&“Setting a Shared Network Folder” on page 321
&“Conguring a Mail Server” on page 317
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Scanning From a Computer
Install the soware and check that the network scan service is enabled to scan via a network from the computer.
Software to be installed
❏Epson ScanSmart
❏Epson Scan 2 (application required to use the scanner feature)
Conrming that Network Scan is Enabled
You can set the network scan service when you scan from a client computer over the network. e default setting is
enabled.
1. Access Web Cong and select the Scan/Copy tab > Network Scan.
2. Make sure that Enable scanning of EPSON Scan is selected.
If it is selected, this task is completed. Close Web Cong.
If it is cleared, select it and go to next step.
3. Click Next.
4. Click OK.
e network is re-connected, and then the settings are enabled.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Making Fax Features Available
Before Using Fax Features
Set up the following to use the fax features.
❏Connect the printer correctly with the phone line and, if necessary, with a phone
❏Complete the Fax Setting Wizard, which is required to make basic settings.
Set the following as necessary.
❏Output destinations and related settings, such as network settings.
❏Contacts registration
❏User Settings that dene default values for Fax menu items
❏Report Settings to print reports when faxes are sent or received
Related Information
&“Connecting the Printer to a Phone Line” on page 347
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&“Making the Printer Ready to Send and Receive Faxes” on page 350
&“Making Settings for the Printer's Fax Features According to Use” on page 352
&“Fax Settings” on page 280
&“Making Contacts Available” on page 337
&“User Settings” on page 290
&“Report Settings” on page 285
Connecting the Printer to a Phone Line
Compatible Telephone Lines
You can use the printer over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and
PBX (Private Branch Exchange) telephone systems.
You may not be able to use the printer with the following phone lines or systems.
❏VoIP phone line such as DSL or ber-optic digital service
❏Digital phone line (ISDN)
❏Some PBX telephone systems
❏When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the
telephone wall jack and the printer
Connecting the Printer to a Phone Line
Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable. When connecting a telephone to
the printer, use a second RJ-11 (6P2C) phone cable.
Depending on the area, a phone cable may be included with the printer. If it is included, use that cable.
You may need to connect the phone cable to an adapter provided for your country or region.
Note:
Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap
if you are not connecting your telephone.
In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
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Connecting to a Standard Phone Line (PSTN) or PBX
Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer.
Connecting to DSL or ISDN
Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the
printer. See the documentation provided with the modem or the adapter for more details.
Note:
If your DSL modem is not equipped with a built-in DSL lter, connect a separate DSL lter.
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Connecting Your Phone Device to the Printer
When using the printer and your telephone on a single phone line, connect the telephone to the printer.
Note:
❏If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the
phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so
you may not be able to use it as an external phone.
❏If you connect an answering machine, make sure the printer's Rings to Answer setting is set higher than the number of
rings your answering machine is set to answer a call.
1. Remove the cap from the EXT. port on the back of the printer.
2. Connect the phone device and the EXT. port with a phone cable.
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Note:
When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split
the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
3. Select Fax on the printer's control panel.
4. Pick up the handset.
If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection
has been established.
Related Information
&“Making the Printer Ready to Send and Receive Faxes” on page 350
&“Making Settings to Use an Answering Machine” on page 353
&“Making Settings to Receive Faxes Operating Only a Connected Phone” on page 353
&“Receive Mode:” on page 281
Making the Printer Ready to Send and Receive Faxes
Fax Setting Wizard congures the basic fax features to make the printer ready to send and receive faxes.
e Wizard is displayed automatically when the printer is turned on for the rst time. You can also display the
wizard manually from the printer's control panel. You need to run the wizard again in case the wizard is skipped
when the printer is rst turned on or when the connection environment has changed.
❏e items below are what you can set through the wizard.
❏Header (Your Phone Number and Fax Header)
❏Receive Mode (Auto or Manual)
❏Distinctive Ring Detection (DRD) Setting
❏e items below are set automatically according to the connection environment.
❏Dial Mode (such as Tone or Pulse)
❏Other items in Basic Settings remain as they are.
Related Information
&“Basic Settings” on page 280
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Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard
1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax
Settings > Fax Setting Wizard.
2. Following the on-screen instructions, enter the sender name such as your company name, your fax number.
Note:
Your sender name and your fax number appear as the header for outgoing faxes.
3. Make the distinctive ring detection (DRD) setting.
❏If you have subscribed to a distinctive ring service from your telephone company:
Go to the next screen and select the ring pattern to be used for incoming faxes.
When you tap any item except All, Receive Mode is set to Auto and you continue to the next screen where
you can check the settings you made.
❏If you have not subscribed to a distinctive ring service from your telephone company, or you do not need to
set this option:
Skip this setting and go to the screen where you can check the settings you made.
Note:
❏Distinctive ring services, oered by many telephone companies (the service name diers by company), allows you to
have several phone numbers on one phone line. Each number is assigned a dierent ring pattern. You can use one
number for voice calls and another for fax calls. Select the ring pattern assigned to fax calls in DRD.
❏Depending on the region, On and O are displayed as the DRD options. Select On to use the distinctive ring feature.
4. Make the Receive Mode setting.
❏If you do not need to connect a phone device to the printer:
Select No.
Receive Mode is set to Auto.
❏If you need to connect a phone device to the printer:
Select Yes , and then select whether or not to receive faxes automatically.
5. Check the settings you made on the screen displayed, and then proceed to the next screen.
To correct or change settings, tap .
6. Check the fax connection by selecting Start Checking, and then select Print to print a report that shows the
connection status.
Note:
❏If there are any errors reported, follow the instructions on the report to solve them.
❏If the Select Line Type screen is displayed, select the line type.
- When you are connecting the printer to a PBX phone system or terminal adapter, select PBX.
- When you are connecting the printer to a standard phone line, select PSTN, and then select Do Not Detect on the
Conrmation screen displayed. However, setting this to Do Not Detect may cause the printer to skip the rst digit of
a fax number when dialing and send the fax to the wrong number.
Related Information
&“Connecting the Printer to a Phone Line” on page 347
&“Making Settings to Use an Answering Machine” on page 353
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Settings to Use the Printer
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Making Fax Features Available
351
&“Receive Mode:” on page 281
&“Making Settings to Receive Faxes Operating Only a Connected Phone” on page 353
&“Basic Settings” on page 280
Making Settings for the Printer's Fax Features According to Use
You can congure the printer's fax features individually using the printer's control panel according to use. e
settings made using Fax Setting Wizard can also be changed. For more details, see the descriptions of the Fax
Settings menu.
Note:
❏Using Web Cong, you can congure the printer's fax features.
❏When you use Web Cong to display the Fax Settings menu, there may be slight dierences in the user interface and in
location compared to the printer's control panel.
Related Information
&“Fax Settings” on page 280
&“Making Settings for a PBX Phone System” on page 352
&“Making Settings When You Connect a Phone Device” on page 353
&“Receiving Incoming Faxes” on page 111
&“Making Settings to Save Received Faxes” on page 353
&“Making Settings for Blocking Junk Faxes” on page 355
&“Making Settings to Send and Receive Faxes on a Computer” on page 355
Making Settings for a PBX Phone System
Make the following settings when using the printer in oces that use extensions and require external access codes,
such as 0 and 9, to get an outside line.
1. Select Settings on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings.
3. Select Line Type, and then select PBX.
4. When sending a fax to an outside fax number using # (hash) instead of the actual external access code, select
the Access Code box, and then select Use.
e # entered instead of the actual access code, is replaced with the stored access code when dialing. Using #
helps avoid connection problems when connecting to an outside line.
Note:
You cannot send faxes to recipients in Contacts in which an external access code such as 0 or 9 is set.
If you have registered recipients in Contacts using an external access code such as 0 or 9, set the Access Code to Do Not
Use. Otherwise, you must change the code to # in Contacts.
5. Tap the Access Code input box, enter the external access code used for your phone system, and then tap OK.
6. Select OK to apply the settings.
e access code is stored in the printer.
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Making Settings When You Connect a Phone Device
Making Settings to Use an Answering Machine
You need settings to use an answering machine.
1. Select Settings on the home screen on the printer's control panel..
2. Select General Settings > Fax Settings > Basic Settings.
3. Set Receive Mode to Auto.
4. Set the Rings to Answer setting of the printer to a higher number than the number of rings for the answering
machine.
If Rings to Answer is set lower than the number of rings for the answering machine, the answering machine
cannot receive voice calls to record voice messages. See the manuals that came with the answering machine for
its settings.
e printer's Rings to Answer setting may not be displayed, depending on the region.
Related Information
&“Basic Settings” on page 280
Making Settings to Receive Faxes Operating Only a Connected Phone
You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating
the printer at all.
e Remote Receive feature is available for telephones that support tone dialing.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Remote Receive.
3. Tap Remote Receive to set this to On.
4. Select Start Code, enter a two digit code (you can enter 0 to 9, *, and #), and then tap OK.
5. Select OK to apply the settings.
Related Information
&“Basic Settings” on page 280
Making Settings to Save Received Faxes
e printer is set to print received faxes by default. Besides printing, you can set the printer to save received faxes.
❏Inbox in the Printer
You can save received faxes to the Inbox. You can view them on the printer's control panel so that you can print
only the ones you want to print or delete unnecessary faxes.
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Making Fax Features Available
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❏An external memory device
You can set to convert received documents into PDF format and save them to an external memory device
connected to the printer.
❏A computer (PC-FAX reception)
e above features can be used at the same time. If you use them at the same time, received documents are saved
to the inbox, to an external memory device, and on a computer. To receive faxes on a computer, make settings
using FAX Utility.
Related Information
&“Making Settings to Save Received Faxes to the Inbox” on page 354
&“Making Settings to Save Received Faxes to an External Memory Device” on page 354
&“Making Settings to Send and Receive Faxes on a Computer” on page 355
Making Settings to Save Received Faxes to the Inbox
You can set to save received faxes to the Inbox. You can view them on the printer's control panel so that you can
print only the ones you want to print or delete unnecessary faxes.
1. Select Settings on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select General Settings > Fax Settings > Receive Settings > Fax Output Settings.
3. If a conrmation message is displayed, conrm it, and then tap OK.
4. Select Save to Inbox.
5. Select Save to Inbox to set this to On
6. Select Options when memory is full, select the option to use when the inbox is full.
❏Receive and print faxes: e printer prints all received documents that cannot be saved in the Inbox.
❏Reject incoming faxes: e printer does not answer incoming fax calls.
7. You c a n s et a p a sswo rd fo r t h e i nb ox . S elect Inbox Password Settings, and then set the password.
Note:
You cannot set a password when Options when memory is full is set to Receive and print faxes.
Related Information
&“Viewing Received Faxes Saved in the Printer on the LCD Screen” on page 114
Making Settings to Save Received Faxes to an External Memory Device
You can set to convert received documents into PDF format and save them to an external memory device
connected to the printer.
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Making Fax Features Available
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c
Important:
Received documents are saved in the printer's memory temporarily before the documents are saved to the memory
device connected to the printer. Because a memory full error disables sending and receiving faxes, keep the memory
device connected to the printer. e number of documents that have temporarily saved in the printer's memory is
displayed on on the printer's control panel.
1. Select Settings on the printer's control panel.
To select an item, use the
u
d
l
r
buttons, and then press the OK button.
2. Select General Settings > Fax Settings > Receive Settings > Fax Output Settings.
3. If a conrmation message is displayed, conrm it, and then tap OK.
4. Select Save to Memory Device.
5. Select Yes. To print the documents automatically while saving them in the memory device, select Yes a nd
Print.
6. Check the message on the screen and then select Create.
A folder for saving received documents is created in the memory device.
Making Settings for Blocking Junk Faxes
You can block junk faxes.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Basic Settings > Rejection Fax.
3. Set the condition to block junk faxes.
Select Rejection Fax, and then enable the following options.
❏Rejection Number List: Rejects faxes that are in the Rejection Number List.
❏Fax Header Blank: Rejects faxes that have blank header information.
❏Unregistered Contacts: Rejects faxes that have not been added to the contact list.
4. Tap to return to the Rejection Fax screen.
5. If you are using the Rejection Number List, select Edit Blocked Number list, and then edit the list.
Making Settings to Send and Receive Faxes on a Computer
To send and receive faxes on a computer, FAX Utility must be installed on the computer connected by network or
USB cable .
Enabling Sending Faxes from a Computer
Set up the following using Web Cong.
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Making Fax Features Available
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1. Access Web Cong, click the Fax tab, and then click Send Settings.
2. Select Use for the PC to FAX Function.
e default setting value of the PC to FAX Function is Use. To disable sending faxes from any
computer, select Do Not Use.
3. Click OK.
Making Save to Computer Setting to Receive Faxes
You can receive faxes on a computer by using the FAX Utility. Install FAX Utility on the computer
and make the setting. For details, see Basic Operations in the FAX Utility help (displayed on the main
window).
e setting item below on the printer's control panel is set to Yes, and the faxes received can be saved
on the computer.
Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings > Save to
Computer
Making Save to Computer Setting to Also Print on the Printer to Receive Faxes
You can make the setting to print received faxes on the printer as well as save them on a computer.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Fax Output Settings > Save to Computer > Ye s an d Pr int .
Making Save to Computer Setting not to Receive Faxes
To set the printer not to save received faxes on the computer, change the settings on the printer.
Note:
You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved
to the computer, the feature does not work.
1. Select Settings on the home screen on the printer's control panel.
2. Select General Settings > Fax Settings > Receive Settings.
3. Select Fax Output Settings > Save to Computer > No.
Related Information
&“Running Web Cong on a Web Browser” on page 271
Making Basic Operation Settings for the Printer
Setting the Control Panel
Setup for the printer's control panel. You can set up as follows.
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Making Basic Operation Settings for the Printer
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1. Access Web Cong and select the Device Management tab > Control Panel.
2. Set up the following items as necessary.
❏Language
Select the displayed language on the control panel.
❏Operation Timeout
If you select ON, when you log in as the access control user or administrator, you are automatically logged
out and go to the initial screen if there is no activity for a certain period of time.
You can set between 10 seconds and 240 minutes by the second.
Note:
You can also set up from the printer’s control panel.
❏Language : Settings > General Settings > Basic Settings > Language
❏Operation Timeout : Settings > General Settings > Basic Settings > Operation Time Out (You can specify On or
O.)
3. Click OK.
Power Saving Settings During Inactivity
You can set up the time to shi to the power saving mode or to turn the power o when the printer’s control panel
is not operated for a certain period of time. Set the time depending on your usage environment.
1. Access Web Cong and select the Device Management tab > Power Saving.
2. Set up the following items as necessary.
❏Sleep Timer
Enter the time to switch power saving mode when inactivity occurs.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Sleep Timer
❏Power O Timer or Power O If Inactive
Select a time to automatically turn o the printer aer it has been inactive for a specic time. When you are
using the fax features, select None or O.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Power O Timer or Power O Settings
❏Power O If Disconnected
Select this setting to turn o the printer aer 30 minutes automatically when all ports including the LINE
port are disconnected.
is feature may not be available depending on your region.
Note:
You can also set up from the printer’s control panel.
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Making Basic Operation Settings for the Printer
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Settings > General Settings > Basic Settings > Power O Settings >Power O If Disconnected
3. Click OK.
Setting the Sound
Make the sound settings when operating the control panel, printing, faxing and so on.
Note:
You can also set up from the printer’s control panel.
Settings > General Settings > Basic Settings > Sounds
1. Access Web Cong and select the Device Management tab > Sound.
2. Set up the following items as necessary.
❏Normal Mode
Set the sound when the printer is set to Normal Mode.
❏Quiet Mode
Set the sound when the printer is set to Quiet Mode.
is is enabled when the one of the following items is enabled.
❏Printer's control panel:
Settings > General Settings > Printer Settings > Quiet Mode
Settings > General Settings > Fax Settings > Receive Settings > Print Settings > Quiet Mode
❏Web Cong :
Fax tab > Print Settings > Quiet Mode
3. Click OK.
Synchronizing the Date and Time with Time Server
When synchronizing with the time server (NTP server), you can synchronize the time of the printer and the
computer on the network. e time server may be operated within the organization or published on the Internet.
When using the CA certicate or Kerberos authentication, time-related trouble can be prevented by synchronizing
with the time server.
1. Access Web Cong and select the Device Management tab > Date and Time > Time Server.
2. Select Use for Use Time Server.
3. Enter the time server address for Time Server Address.
You can use IPv4, IPv6 or FQDN format. Enter 252 characters or less. If you do not specify this, leave it blank.
4. Enter Update Interval (min).
You can set up to 10,080 minutes by the minute.
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Making Basic Operation Settings for the Printer
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5. Click OK.
Note:
You can conrm the connection status with the time server on Time Server Status.
Setting the Default Value for Scanning,Copying and Sending Faxes. (User
Default Settings)
You can set the default value for the functions.
You can set the following functions.
❏Scan to Network Folder/FTP
❏Scan to Email
❏Scan to Memory Device
❏Scan to Cloud
❏Copy
❏Fax
1. Access Web Cong and select the functions for which you want to set the default value for the Scan/Copy tab
> User Default Settings.
Select the Fax tab > User Default Settings to set the default value for fax.
2. Set each item.
3. Click OK.
If the combination of the value is invalid, it is automatically modied, and then a valid value is set.
Problems when Making Settings
Hints to Solving Problems
❏Checking the error message
When trouble has occurred, rst check whether there are any messages on the printer's control panel or driver
screen. If you have the notication email set when the events occur, you can promptly learn the status.
❏Network connection report
Diagnose the network and the printer status, and then print the result.
You can nd the diagnosed error from the printer side.
❏Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipcong.
❏Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
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Problems when Making Settings
359
❏Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Cannot Access Web Cong
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Congure the IP address using the printer’s
control panel. You can conrm the current setting information with a network status sheet or from
the printer’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. You can open Web Cong by using a web browser that
supports bulk encryptions as indicated below. Check you are using the a supported browser.
❏80bit: AES256/AES128/3DES
❏112bit: AES256/AES128/3DES
❏128bit: AES256/AES128
❏192bit: AES256
❏256bit: AES256
CA-signed Certicate is expired.
If there is a problem with the expiration date of the certicate, "e certicate has expired" is
displayed when connecting to Web Cong with SSL/TLS communication (https). If the message
appears before its expiration date, make sure that the printer's date is congured correctly.
The common name of the certicate and the printer do not match.
If the common name of the certicate and the printer do not match, the message "e name of the
security certicate does not match···" is displayed when accessing Web Cong using SSL/TLS
communication (https). is happens because the following IP addresses do not match.
❏e printer's IP address entered to common name for creating a Self-signed Certicate or CSR
❏IP address entered to web browser when running Web Cong
For Self-signed Certicate, update the certicate.
For CA-signed Certicate, take the certicate again for the printer.
The proxy server setting of local address is not set to web browser.
When the printer is set to use a proxy server, congure the web browser not to connect to the local
address via the proxy server.
❏Windows:
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings
> Proxy server, and then congure not to use the proxy server for LAN (local addresses).
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Problems when Making Settings
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❏Mac OS:
Select System Preferences > Network > Advanced > Proxies, and then register the local address
for Bypass proxy settings for these Hosts & Domains.
Example:
192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0
192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0
Managing the Printer
Disabling the External Interface
You can disable the interface that is used to connect the device to the printer. Make the restriction settings to
restrict printing and scanning other than via network.
Note:
You can also make the restriction settings on the printer's control panel.
❏Memory Device : Settings > General Settings > Printer Settings > Memory Device Interface > Memory Device
❏PC Connection via USB : Settings > General Settings > Printer Settings > PC Connection via USB
1. Access Web Cong and select the Product Security tab > External Interface.
2. Select Disable on the functions you want to set.
Select Enable when you want to cancel controlling.
❏Memory Device
Prohibit saving the data to external memory via USB port for external device connection.
❏PC Connection via USB
You can restrict the usage of the USB connection from the computer. If you want to restrict it, select
Disable.
3. Click OK.
4. Check that the disabled port cannot be used.
❏Memory Device
Conrm that there is no response when connecting a storage device such as USB memory to the external
interface USB port.
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Disabling the External Interface
361
❏PC Connection via USB
If the driver was installed on the computer
Connect the printer to the computer using a USB cable, and then conrm that the printer does not print
and scan.
If the driver was not installed on the computer
Windows:
Open the device manager and keep it, connect the printer to the computer using a USB cable, and then
conrm that the device manager's display contents stays unchanged.
Mac OS:
Connect the printer to the computer using a USB cable, and then conrm that the printer is not listed if you
want to add the printer from Printers & Scanners.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Monitoring a Remote Printer
Checking Information for a Remote Printer
You can check the following information of the operating printer from Status by using Web Cong.
❏Product Status
Check the status, cloud service, product number, MAC address, etc.
❏Network Status
Check the information of the network connection status, IP address, DNS server, etc.
❏Usage Status
Check the rst day of printings, printed pages, printing count for each language, scanning count, etc.
❏Hardware Status
Check the status of each function of the printer.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Backing Up the Settings
You can export the setting value set from Web Cong to the le. You can use it for backing up the contacts, setting
values, replacing the printer, etc.
e exported le cannot be edited because it is exported as a binary le.
Export the settings
Export the setting for the printer.
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Backing Up the Settings
362
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Export.
2. Select the settings that you want to export.
Select the settings you want to export. If you select the parent category, subcategories are also selected.
However, subcategories that cause errors by duplicating within the same network (such as IP addresses and so
on) cannot be selected.
3. Enter a password to encrypt the exported le.
You need the password to import the le. Leave this blank if you do not want to encrypt the le.
4. Click Export.
c
Important:
If you want to export the printer’s network settings such as the device name and IPv6 address, select Enable to
select the individual settings of device and select more items. Only use the selected values for the replacement
printer.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Import the settings
Import the exported Web Cong le to the printer.
c
Important:
When importing values that include individual information such as a printer name or IP address, make sure the
same IP address does not exist on the same network.
1. Access Web Cong, and then select the Device Management tab > Export and Import Setting Value >
Import.
2. Select the exported le, and then enter the encrypted password.
3. Click Next.
4. Select the settings that you want to import, and then click Next.
5. Click OK.
e settings are applied to the printer.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Administrator Information
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Managing the Printer
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Backing Up the Settings
363
Advanced Security Settings
is section explains advanced security features.
Security Settings and Prevention of Danger
When a printer is connected to a network, you can access it from a remote location. In addition, many people can
share the printer, which is helpful in improving operational eciency and convenience. However, risks such as
illegal access, illegal use, and tampering with data are increased. If you use the printer in an environment where
you can access the Internet, the risks are even higher.
For printers that do not have access protection from the outside, it will be possible to read the print job logs that
are stored in the printer from the Internet.
In order to avoid this risk, Epson printers have a variety of security technologies.
Set the printer as necessary according to the environmental conditions that have been built with the customer's
environment information.
Name Feature type What to set What to prevent
Control of protocol Controls the protocols and
services to be used for
communication between
printers and computers, and
it enables and disables
features.
A protocol or service that is
applied to features allowed or
prohibited separately.
Reducing security risks that
may occur through
unintended use by
preventing users from using
unnecessary functions.
SSL/TLS
communications
The communication content
is encrypted with SSL/TLS
communications when
accessing to the Epson server
on the Internet from the
printer, such as
communicating to the
computer via web browser,
using Epson Connect, and
updating rmware.
Obtain a CA-signed
certicate, and then import it
to the printer.
Clearing an identication of
the printer by the CA-signed
certication prevents
impersonation and
unauthorized access. In
addition, communication
contents of SSL/TLS are
protected, and it prevents the
leakage of contents for
printing data and setup
information.
Related Information
&“Controlling Using Protocols” on page 364
&“SSL/TLS Communication with the Printer” on page 374
Controlling Using Protocols
You can print using a variety of pathways and protocols.
If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecied number
of network computers.
You can lower unintended security risks by restricting printing from specic pathways or by controlling the
available functions.
Administrator Information
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Advanced Security Settings
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Controlling Using Protocols
364
Controlling protocols
Congure the protocol settings.
1. Access Web Cong and then select the Network Security tab > Protocol.
2. Congure each item.
3. Click Next.
4. Click OK.
e settings are applied to the printer.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
&“Protocols you can Enable or Disable” on page 365
&“Protocol Setting Items” on page 366
Protocols you can Enable or Disable
Protocol Description
Bonjour Settings You can specify whether to use Bonjour. Bonjour is used to search for devices, print, and so
on.
SLP Settings You can enable or disable the SLP function. SLP is used for push scanning and network
searching in EpsonNet Cong.
WSD Settings You can enable or disable the WSD function. When this is enabled, you can add WSD devices,
and print from the WSD port.
LLTD Settings You can enable or disable the LLTD function. When this is enabled, it is displayed on the
Windows network map.
LLMNR Settings You can enable or disable the LLMNR function. When this is enabled, you can use name
resolution without NetBIOS even if you cannot use DNS.
LPR Settings You can specify whether or not to allow LPR printing. When this is enabled, you can print from
the LPR port.
RAW(Port9100) Settings You can specify whether or not to allow printing from the RAW port (Port 9100). When this is
enabled, you can print from the RAW port (Port 9100).
IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print
over the Internet.
SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices,
monitoring, and so on.
SNMPv3 Settings You can specify whether or not to enable SNMPv3. This is used to set up encrypted devices,
monitoring, etc.
Related Information
&“Controlling protocols” on page 365
Administrator Information
>
Advanced Security Settings
>
Controlling Using Protocols
365
&“Protocol Setting Items” on page 366
Protocol Setting Items
Bonjour Settings
Items Setting value and Description
Use Bonjour Select this to search for or use devices through Bonjour.
Bonjour Name Displays the Bonjour name.
Bonjour Service Name Displays the Bonjour service name.
Location Displays the Bonjour location name.
Top Priority Protocol Select the top priority protocol for Bonjour print.
SLP Settings
Items Setting value and Description
Enable SLP Select this to enable the SLP function.
This is used such as network searching in EpsonNet Cong.
WSD Settings
Items Setting value and Description
Enable WSD Select this to enable adding devices using WSD, and print
and scan from the WSD port.
Printing Timeout (sec) Enter the communication timeout value for WSD printing
between 3 to 3,600 seconds.
Scanning Timeout (sec) Enter the communication timeout value for WSD scanning
between 3 to 3,600 seconds.
Device Name Displays the WSD device name.
Location Displays the WSD location name.
LLTD Settings
Items Setting value and Description
Enable LLTD Select this to enable LLTD. The printer is displayed in the
Windows network map.
Device Name Displays the LLTD device name.
LLMNR Settings
Administrator Information
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Controlling Using Protocols
366
Items Setting value and Description
Enable LLMNR Select this to enable LLMNR. You can use name resolution
without NetBIOS even if you cannot use DNS.
LPR Settings
Items Setting value and Description
Allow LPR Port Printing Select to allow printing from the LPR port.
Printing Timeout (sec) Enter the timeout value for LPR printing between 0 to 3,600
seconds. If you do not want to timeout, enter 0.
RAW(Port9100) Settings
Items Setting value and Description
Allow RAW(Port9100) Printing Select to allow printing from the RAW port (Port 9100).
Printing Timeout (sec) Enter the timeout value for RAW (Port 9100) printing be-
tween 0 to 3,600 seconds. If you do not want to timeout, en-
ter 0.
IPP Settings
Items Setting value and Description
Enable IPP Select to enable IPP communication. Only printers that sup-
port IPP are displayed.
Allow Non-secure Communication Select Allowed to allow the printer to communicate without
any security measures (IPP).
Communication Timeout (sec) Enter the timeout value for IPP printing between 0 to 3,600
seconds.
URL(Network) Displays IPP URLs (http and https) when the printer is con-
nected to the network. The URL is a combined value of the
printer’s IP address, Port number, and IPP printer name.
URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con-
nected by Wi-Fi Direct. The URL is a combined value of the
printer’s IP address, Port number, and IPP printer name.
Printer Name Displays the IPP printer name.
Location Displays the IPP location.
SNMPv1/v2c Settings
Items Setting value and Description
Enable SNMPv1/v2c Select to enable SNMPv1/v2c.
Access Authority Set the access authority when SNMPv1/v2c is enabled. Se-
lect Read Only or Read/Write.
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367
Items Setting value and Description
Community Name (Read Only) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
Community Name (Read/Write) Enter 0 to 32 ASCII (0x20 to 0x7E) characters.
SNMPv3 Settings
Items Setting value and Description
Enable SNMPv3 SNMPv3 is enabled when the box is checked.
User Name Enter between 1 and 32 characters using 1 byte characters.
Authentication Settings
Algorithm Select an algorithm for an authentication for SNMPv3.
Password Enter the password for an authentication for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Encryption Settings
Algorithm Select an algorithm for an encryption for SNMPv3.
Password Enter the password for an encryption for SNMPv3.
Enter between 8 and 32 characters in ASCII (0x20-0x7E). If
you do not specify this, leave it blank.
Conrm Password Enter the password you congured for conrmation.
Context Name Enter within 32 characters or less in Unicode (UTF-8). If you
do not specify this, leave it blank. The number of characters
that can be entered varies depending on the language.
Related Information
&“Controlling protocols” on page 365
&“Protocols you can Enable or Disable” on page 365
Using a Digital Certicate
About Digital Certication
❏CA-signed Certicate
is is a certicate signed by the CA (Certicate Authority.) You can obtain it to apply to the Certicate
Authority. is certicate certies the existence of the printer is and used for SSL/TLS communication so that
you can ensure the safety of data communication.
Administrator Information
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Advanced Security Settings
>
Using a Digital Certicate
368
❏CA Certicate
is is a certicate that is in chain of the CA-signed Certicate, also called the intermediate CA certicate. It is
used by the web browser to validate the path of the printer's certicate when accessing the server of the other
party or Web Cong.
For the CA Certicate, set when to validate the path of server certicate accessing from the printer. For the
printer, set to certify the path of the CA-signed Certicate for SSL/TLS connection.
You can obtain the CA certicate of the printer from the Certication Authority where the CA certicate is
issued.
Also, you can obtain the CA certicate used to validate the server of the other party from the Certication
Authority that issued the CA-signed Certicate of the other server.
❏Self-signed Certicate
is is a certicate that the printer signs and issues itself. It is also called the root certicate. Because the issuer
certies itself, it is not reliable and cannot prevent impersonation.
Use it when making the security setting and performing simple SSL/TLS communication without the CA-
signed Certicate.
If you use this certicate for an SSL/TLS communication, a security alert may be displayed on a web browser
because the certicate is not registered on a web browser. You can use the Self-signed Certicate only for an
SSL/TLS communication.
Related Information
&“Conguring a CA-signed Certicate” on page 369
&“Updating a Self-signed Certicate” on page 372
&“Conguring a CA Certicate” on page 373
Conguring a CA-signed Certicate
Obtaining a CA-signed Certicate
To obtain a CA-signed certicate, create a CSR (Certicate Signing Request) and apply it to certicate authority.
You can create a CSR using Web Cong and a computer.
Follow the steps to create a CSR and obtain a CA-signed certicate using Web Cong. When creating a CSR using
Web Cong, a certicate is the PEM/DER format.
1. Access Web Cong, and then select the Network Security tab > SSL/TLS > Certicate.
2. Click Generate of CSR.
A CSR creating page is opened.
3. Enter a value for each item.
Note:
Available key length and abbreviations vary by a certicate authority. Create a request according to rules of each
certicate authority.
4. Click OK.
A completion message is displayed.
Administrator Information
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>
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369
5. Select the Network Security tab > SSL/TLS > Certicate.
6. Click one of the download buttons of CSR according to a specied format by each certicate authority to
download a CSR to a computer.
c
Important:
Do not generate a CSR again. If you do so, you may not be able to import an issued CA-signed Certicate.
7. Send the CSR to a certicate authority and obtain a CA-signed Certicate.
Follow the rules of each certicate authority on sending method and form.
8. Save the issued CA-signed Certicate to a computer connected to the printer.
Obtaining a CA-signed Certicate is complete when you save a certicate to a destination.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
CSR Setting Items
Items Settings and Explanation
Key Length Select a key length for a CSR.
Common Name You can enter between 1 and 128 characters. If this is an IP address, it should be a
static IP address. You can enter 1 to 5 IPv4 addresses, IPv6 addresses, host names,
FQDNs by separating them with commas.
The rst element is stored to the common name, and other elements are stored to
the alias eld of the certicate subject.
Example:
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
Common Name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
Organization/ Organizational Unit/
Locality/ State/Province
You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide
distinguished names with commas.
Country Enter a country code in two-digit number specied by ISO-3166.
Sender's Email Address You can enter the sender's email address for the mail server setting. Enter the
same email address as the Sender's Email Address for the Network tab > Email
Server > Basic.
Related Information
&“Obtaining a CA-signed Certicate” on page 369
Administrator Information
>
Advanced Security Settings
>
Using a Digital Certicate
370
Importing a CA-signed Certicate
c
Important:
❏Make sure that the printer’s date and time is set correctly.
❏If you obtain a certicate using a CSR created from Web Cong, you can import a certicate one time.
1. Access Web Cong and then select the Network Security tab > SSL/TLS > Certicate.
2. Click Import
A certicate importing page is opened.
3. Enter a value for each item.
Depending on where you create a CSR and the le format of the certicate, required settings may vary. Enter
values to required items according to the following.
❏A certicate of the PEM/DER format obtained from Web Cong
❏Private Key: Do not congure because the printer contains a private key.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PEM/DER format obtained from a computer
❏Private Key: You need to set.
❏Password: Do not congure.
❏CA Certicate 1/CA Certicate 2: Optional
❏A certicate of the PKCS#12 format obtained from a computer
❏Private Key: Do not congure.
❏Password: Optional
❏CA Certicate 1/CA Certicate 2: Do not congure.
4. Click OK.
A completion message is displayed.
Note:
Click Conrm to verify the certicate information.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
CA-signed Certicate Importing Setting Items
Items Settings and Explanation
Server Certicate Select a certicate’s format.
Private Key If you obtain a certicate of the PEM/DER format by using a CSR created from a
computer, specify a private key le that is match a certicate.
Administrator Information
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>
Using a Digital Certicate
371
Items Settings and Explanation
Password If the le format is Certicate with Private Key (PKCS#12), enter the password
for encrypting the private key that is set when you obtain the certicate.
CA Certicate 1 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues a CA-signed Certicate used as server certicate.
Specify a le if you need.
CA Certicate 2 If your certicate’s format is Certicate (PEM/DER), import a certicate of a
certicate authority that issues CA Certicate 1. Specify a le if you need.
Related Information
&“Importing a CA-signed Certicate” on page 371
Deleting a CA-signed Certicate
You can delete an imported certicate when the certicate has expired or when an encrypted connection is no
longer necessary.
c
Important:
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again. In
this case, create a CSR and obtain a certicate again.
1. Access Web Cong, and then select the Network Security tab > SSL/TLS > Certicate.
2. Click Delete.
3. Conrm that you want to delete the certicate in the message displayed.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Updating a Self-signed Certicate
Because the Self-signed Certicate is issued by the printer, you can update it when it has expired or when the
content described changes.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Click Update.
3. Enter Common Name.
You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and
separating them with commas. e rst parameter is stored to the common name, and the others are stored to
the alias eld for the subject of the certicate.
Example:
Printer's IP address : 192.0.2.123, Printer name : EPSONA1B2C3
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Using a Digital Certicate
372
Common name : EPSONA1B2C3,EPSONA1B2C3.local,192.0.2.123
4. Specify a validity period for the certicate.
5. Click Next.
A conrmation message is displayed.
6. Click OK.
e printer is updated.
Note:
You can check the certicate information from Network Security tab > SSL/TLS > Certicate > Self-signed Certicate
and click Conrm.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Conguring a CA Certicate
When you set the CA Certicate, you can validate the path to the CA certicate of the server that the printer
accesses. is can prevent impersonation.
You can obtain the CA Certicate from the Certication Authority where the CA-signed Certicate is issued.
Importing a CA Certicate
Import the CA Certicate to the printer.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Import.
3. Specify the CA Certicate you want to import.
4. Click OK.
When importing is complete, you are returned to the CA Certicate screen, and the imported CA Certicate is
displayed.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Deleting a CA Certicate
You can delete the imported CA Certicate.
1. Access Web Cong and then select the Network Security tab > CA Certicate.
2. Click Delete next to the CA Certicate that you want to delete.
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>
Using a Digital Certicate
373
3. Conrm that you want to delete the certicate in the message displayed.
4. Click Reboot Network, and then check that the deleted CA Certicate is not listed on the updated screen.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
SSL/TLS Communication with the Printer
When the server certicate is set using SSL/TLS (Secure Sockets Layer/Transport Layer Security) communication
to the printer, you can encrypt the communication path between computers. Do this if you want to prevent remote
and unauthorized access.
Conguring Basic SSL/TLS Settings
If the printer supports the HTTPS server feature, you can use an SSL/TLS communication to encrypt
communications. You can congure and manage the printer using Web Cong while ensuring security.
Congure encryption strength and redirect feature.
1. Access Web Cong and select the Network Security tab > SSL/TLS > Basic.
2. Select a value for each item.
❏Encryption Strength
Select the level of encryption strength.
❏Redirect HTTP to HTTPS
Redirect to HTTPS when HTTP is accessed.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e printer is updated.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
Conguring a Server Certicate for the Printer
1. Access Web Cong and select the Network Security tab > SSL/TLS > Certicate.
2. Specify a certicate to use on Server Certicate.
❏Self-signed Certicate
A self-signed certicate has been generated by the printer. If you do not obtain a CA-signed certicate,
select this.
Administrator Information
>
Advanced Security Settings
>
SSL/TLS Communication with the Printer
374
❏CA-signed Certicate
If you obtain and import a CA-signed certicate in advance, you can specify this.
3. Click Next.
A conrmation message is displayed.
4. Click OK.
e printer is updated.
Related Information
&“Application for Conguring Printer Operations (Web Cong)” on page 271
&“Conguring a CA-signed Certicate” on page 369
&“Updating a Self-signed Certicate” on page 372
Solving Problems for Advanced Security
Problems Using Network Security Features
Cannot Create the Secure IPP Printing Port
The correct certicate is not specied as the server certicate for SSL/TLS communication.
If the specied certicate is not correct, creating a port may fail. Make sure you are using the correct certicate.
The CA certicate is not imported to the computer accessing the printer.
If a CA certicate is not imported to the computer, creating a port may fail. Make sure a CA certicate is imported.
Related Information
&“Conguring a Server Certicate for the Printer” on page 374
Problems on Using a Digital Certicate
Cannot Import a CA-signed Certicate
CA-signed Certicate and the information on the CSR do not match.
If the CA-signed Certicate and CSR do not have the same information, the CSR cannot be imported. Check the
following:
❏Are you trying to import the certicate to a device that does not have the same information?
Check the information of the CSR and then import the certicate to a device that has the same information.
❏Did you overwrite the CSR saved into the printer aer sending the CSR to a certicate authority?
Obtain the CA-signed certicate again with the CSR.
Administrator Information
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>
Solving Problems for Advanced Security
375
CA-signed Certicate is more than 5KB.
You cannot import a CA-signed Certicate that is more than 5KB.
The password for importing the certicate is incorrect.
Enter the correct password. If you forget the password, you cannot import the certicate. Re-obtain the CA-signed
Certicate.
Related Information
&“Importing a CA-signed Certicate” on page 371
Cannot Update a Self-Signed Certicate
The Common Name has not been entered.
Common Name must be entered.
Unsupported characters have been entered to Common Name.
Enter between 1 and 128 characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the common name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Related Information
&“Updating a Self-signed Certicate” on page 372
Cannot Create a CSR
The Common Name has not been entered.
e Common Name must be entered.
Unsupported characters have been entered to Common Name, Organization, Organizational Unit,
Locality, and State/Province.
Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E).
A comma or space is included in the Common Name.
If a comma is entered, the Common Name is divided at that point. If only a space is entered before or aer a
comma, an error occurs.
Related Information
&“Obtaining a CA-signed Certicate” on page 369
Administrator Information
>
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>
Solving Problems for Advanced Security
376
Warning Relating to a Digital Certicate Appears
Messages Cause/What to do
Enter a Server Certicate. Cause:
You have not selected a le to import.
What to do:
Select a le and click Import.
CA Certicate 1 is not entered. Cause:
CA certicate 1 is not entered and only CA certicate 2 is entered.
What to do:
Import CA certicate 1 rst.
Invalid value below. Cause:
Unsupported characters are contained in the le path and/or password.
What to do:
Make sure that the characters are entered correctly for the item.
Invalid date and time. Cause:
Date and time for the printer have not been set.
What to do:
Set date and time using Web Cong, EpsonNet Cong or the printer's control
panel.
Invalid password. Cause:
The password set for CA certicate and entered password do not match.
What to do:
Enter the correct password.
Invalid le. Cause:
You are not importing a certicate le in X509 format.
What to do:
Make sure that you are selecting the correct certicate sent by a trusted certicate
authority.
Cause:
The le you have imported is too large. The maximum le size is 5KB.
What to do:
If you select the correct le, the certicate might be corrupted or fabricated.
Cause:
The chain contained in the certicate is invalid.
What to do:
For more information on the certicate, see the website of the certicate
authority.
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>
Solving Problems for Advanced Security
377
Messages Cause/What to do
Cannot use the Server Certicates that
include more than three CA
certicates.
Cause:
The certicate le in PKCS#12 format contains more than 3 CA certicates.
What to do:
Import each certicate as converting from PKCS#12 format to PEM format, or
import the certicate le in PKCS#12 format that contains up to 2 CA certicates.
The certicate has expired. Check if the
certicate is valid, or check the date
and time on your printer.
Cause:
The certicate is out of date.
What to do:
❏If the certicate is out of date, obtain and import the new certicate.
❏If the certicate is not out of date, make sure the printer's date and time are set
correctly.
Private key is required. Cause:
There is no paired private key with the certicate.
What to do:
❏If the certicate is the PEM/DER format and it is obtained from a CSR using a
computer, specify the private key le.
❏If the certicate is the PKCS#12 format and it is obtained from a CSR using a
computer, create a le that contains the private key.
Cause:
You have re-imported the PEM/DER certicate obtained from a CSR using Web
Cong.
What to do:
If the certicate is the PEM/DER format and it is obtained from a CSR using Web
Cong, you can only import it once.
Setup failed. Cause:
Cannot nish the conguration because the communication between the printer
and computer failed or the le cannot be read by some errors.
What to do:
After checking the specied le and communication, import the le again.
Related Information
&“About Digital Certication” on page 368
Delete a CA-signed Certicate by Mistake
There is no backup le for the CA-signed certicate.
If you have the backup le, import the certicate again.
If you obtain a certicate using a CSR created from Web Cong, you cannot import a deleted certicate again.
Create a CSR and obtain a new certicate.
Administrator Information
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>
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Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Note:
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to
breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for
backing up or recovering data and/or settings even during a warranty period. We recommend that you make your own
backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in Europe
381
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
e site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Where to Get Help
>
Contacting Epson Support
>
Help for Users in New Zealand
382
