Table of Contents
- Copyright
- Trademarks
- Contents
- About This Manual
- Important Instructions
- Printer Basics
- Network Settings
- Network Connection Types
- Connecting to a Computer
- Connecting to a Smart Device
- Making Wi-Fi Settings from the Printer
- Checking the Network Connection Status
- Printing a Network Status Sheet
- Replacing or Adding New Wireless Routers
- Changing the Connection Method to a Computer
- Restoring the Network Settings from the Control Panel
- Loading Paper
- Placing Originals on the Scanner Glass
- Printing
- Printing from a Computer
- Printing Basics - Windows
- Printing Basics - Mac OS
- Printing on 2-Sides (for Windows only)
- Printing Several Pages on One Sheet
- Printing to Fit the Paper Size
- Printing Multiple Files Together (for Windows Only)
- Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)
- Printing Using Advanced Features
- Printing from Smart Devices
- Canceling Printing
- Printing from a Computer
- Copying
- Scanning
- Replacing Ink Cartridges
- Maintaining the Printer
- Network Service and Software Information
- Epson Connect Service
- Application for Configuring Printer Operations (Web Config)
- Windows Printer Driver
- Mac OS Printer Driver
- Application for Scanning Documents and Images (Epson Scan 2)
- Application for Configuring Scanning Operations from the Control Panel (Epson Event Manager)
- Application for Scanning from a Computer (Epson ScanSmart)
- Application for Quick and Fun Printing from a Computer (Epson Photo+)
- Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)
- Application for Updating Software and Firmware (EPSON Software Updater)
- Installing Applications
- Adding the Printer (for Mac OS Only)
- Updating Applications and Firmware
- Uninstalling Applications
- Solving Problems
- Checking the Printer Status
- Removing Jammed Paper
- Paper Does Not Feed Correctly
- Power and Control Panel Problems
- Cannot Print from a Computer
- When You Cannot Make Network Settings
- Printout Problems
- Printout is Scuffed or Color is Missing
- Banding or Unexpected Colors Appear
- Colored Banding Appears at Intervals of Approximately 2.5 cm
- Blurry Prints, Vertical Banding, or Misalignment
- Print Quality is Poor
- Paper Is Smeared or Scuffed
- Printed Photos are Sticky
- Images or Photos are Printed in Unexpected Colors
- Colors Differ from What You See on the Display
- Cannot Print Without Margins
- Edges of the Image are Cropped During Borderless Printing
- The Position, Size, or Margins of the Printout Are Incorrect
- Printed Characters Are Incorrect or Garbled
- The Printed Image Is Inverted
- Mosaic-Like Patterns in the Prints
- Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
- Moiré (Cross-Hatch) Patterns Appear in the Copied Image
- An Image of the Reverse Side of the Original Appears in the Copied Image
- The Printout Problem Could Not be Cleared
- Other Printing Problems
- Cannot Start Scanning
- Scanned Image Problems
- Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
- The Image Quality Is Rough
- Offset Appears in the Background of Images
- Text is Blurred
- Moiré Patterns (Web-Like Shadows) Appear
- Cannot Scan the Correct Area on the Scanner Glass
- Cannot Preview in Thumbnail
- Text is Not Recognized Correctly when Saving as a Searchable PDF
- Cannot Solve Problems in the Scanned Image
- Other Scanning Problems
- Other Problems
- Appendix
Epson XP-2150 User Manual
Displayed below is the user manual for XP-2150 by Epson which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
User's Guide
NPD6804-00 EN
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2021 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Copyright
2
Trademarks
❏EPSON
®
is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a
trademark of Seiko Epson Corporation.
❏Epson Scan 2 soware is based in part on the work of the Independent JPEG Group.
❏libti
Copyright © 1988-1997 Sam Leer
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this soware and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in
all copies of the soware and related documentation, and (ii) the names of Sam Leer and Silicon Graphics
may not be used in any advertising or publicity relating to the soware without the specic, prior written
permission of Sam Leer and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED
OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN
CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
❏QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏Microso
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microso Corporation.
❏Apple, Macintosh, macOS, OS X, Bonjour, ColorSync, Safari, iPad, iPhone, iPod touch, and iTunes are
trademarks of Apple Inc., registered in the U.S. and other countries.
❏Chrome, Google Play, and Android are trademarks of Google LLC.
❏Adobe and Reader are either registered trademarks or trademarks of Adobe in the United States and/or other
countries.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
Trademarks
3
Contents
Copyright
Trademarks
About This Manual
Introduction to the Manuals...................8
Using the Manual to Search for Information. . . . . . . 8
Marks and Symbols........................10
Descriptions Used in this Manual..............10
Operating System References.................10
Important Instructions
Safety Instructions.........................11
Safety Instructions for Ink................. 11
Printer Advisories and Warnings.............. 12
Advisories and Warnings for Setting Up the
Printer................................12
Advisories and Warnings for Using the Printer. . 12
Advisories and Warnings for Transporting or
Storing the Printer.......................13
Advisories and Warnings for Using the
Printer with a Wireless Connection...........13
Protecting Your Personal Information...........13
Printer Basics
Part Names and Functions...................14
Control Panel............................ 16
Buttons and Functions....................16
Lights and Printer Status.................. 17
Network Settings
Network Connection Types.................. 21
Wi-Fi Connection.......................21
Wi-Fi Direct (Simple AP) Connection.........21
Connecting to a Computer...................22
Connecting to a Smart Device................ 23
Making Wi-Fi Settings from the Printer..........23
Making Wi-Fi Settings by Push Button Setup. . . .24
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................25
Making Wi-Fi Direct (Simple AP)
Connection Settings......................26
Checking the Network Connection Status........27
Checking the Network Status Using Network
Light.................................27
Printing a Network Connection Report........27
Printing a Network Status Sheet...............33
Replacing or Adding New Wireless Routers.......33
Changing the Connection Method to a Computer. . 33
Restoring the Network Settings from the
Control Panel............................ 34
Loading Paper
Paper Handling Precautions..................35
Available Paper and Capacities................36
Genuine Epson Paper.....................36
Commercially Available Paper.............. 37
Paper for Borderless Printing...............37
Paper for 2-Sided Printing................. 38
List of Paper Type....................... 38
Loading Paper in the Rear Paper Feed...........38
Placing Originals on the Scanner
Glass
Placing Multiple Photos for Scanning at the
Same Time.............................. 43
Printing
Printing from a Computer................... 44
Printing Basics - Windows.................44
Printing Basics - Mac OS..................45
Printing on 2-Sides (for Windows only). . . . . . . .48
Printing Several Pages on One Sheet..........49
Printing to Fit the Paper Size............... 50
Printing Multiple Files Together (for
Windows Only).........................52
Printing One Image on Multiple Sheets to
Create a Poster (for Windows Only)..........53
Printing Using Advanced Features........... 59
Printing from Smart Devices................. 62
Using Epson iPrint.......................62
Using Epson Print Enabler.................63
Canceling Printing.........................64
Canceling Printing - Printer Button...........64
Canceling Printing - Windows..............64
Canceling Printing - Mac OS............... 65
4
Copying
Copying Basics........................... 66
Making Multiple Copies.....................66
Scanning
Scanning from the Control Panel.............. 67
Scanning from a Computer...................67
Scanning Using Epson Scan 2...............67
Scanning from Smart Devices.................74
Installing Epson iPrint....................74
Scanning Using Epson iPrint............... 74
Replacing Ink Cartridges
Checking the Ink Levels.....................76
Checking the Ink Levels - Windows.......... 76
Checking the Ink Levels - Mac OS............76
Ink Cartridge Codes........................76
Ink Cartridge Handling Precautions............77
Replacing Ink Cartridges (When Ink Light is On
or Flashing)..............................79
Replacing Ink Cartridges (When Ink Light is O). . 84
Temporarily Printing with Black Ink............87
Temporarily Printing with Black Ink - Windows. 88
Temporarily Printing with Black Ink - Mac OS. . .89
Conserving Black Ink when the Black Ink Is
Low (for Windows Only)....................90
Maintaining the Printer
Preventing the Print Head from Drying..........91
Checking and Cleaning the Print Head..........91
Checking and Cleaning the Print Head -
Printer Buttons......................... 91
Checking and Cleaning the Print Head -
Windows..............................93
Checking and Cleaning the Print Head - Mac
OS...................................93
Aligning the Print Head.....................93
Aligning the Print Head - Windows.......... 94
Aligning the Print Head - Mac OS............94
Cleaning the Paper Path.....................94
Cleaning the Scanner Glass...................95
Cleaning the Translucent Film................95
Saving Power.............................97
Saving Power - Windows..................97
Saving Power - Mac OS................... 98
Network Service and Software
Information
Epson Connect Service......................99
Application for Conguring Printer Operations
(Web Cong).............................99
Running Web Cong on a Web Browser. . . . . . . 99
Running Web Cong on Windows.......... 100
Running Web Cong on Mac OS........... 100
Windows Printer Driver....................101
Guide to Windows Printer Driver...........102
Making Operation Settings for the Windows
Printer Driver......................... 104
Mac OS Printer Driver.....................104
Guide to Mac OS Printer Driver............105
Making Operation Settings for the Mac OS
Printer Driver......................... 107
Application for Scanning Documents and
Images (Epson Scan 2).....................107
Adding the Network Scanner..............108
Application for Conguring Scanning
Operations from the Control Panel (Epson
Event Manager)..........................108
Application for Scanning from a Computer
(Epson ScanSmart)........................109
Application for Quick and Fun Printing from a
Computer (Epson Photo+)..................109
Application for Easily Operating the Printer
from a Smart device (Epson Smart Panel). . . . . . . 110
Application for Updating Soware and
Firmware (EPSON Soware Updater)..........110
Installing Applications.....................111
Adding the Printer (for Mac OS Only)..........111
Updating Applications and Firmware..........112
Uninstalling Applications...................112
Uninstalling Applications - Windows........ 112
Uninstalling Applications - Mac OS..........113
Solving Problems
Checking the Printer Status..................115
Lights and Printer Status..................115
Checking the Printer Status - Windows.......117
Checking the Printer Status - Mac OS........118
Removing Jammed Paper...................118
Removing Jammed Paper from the Rear
Paper Feed............................118
Removing Jammed Paper from the Output Tray 119
Removing Jammed Paper from Inside the
Printer...............................119
5
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 121
Paper Jams............................121
Paper Feeds at a Slant....................121
Several Sheets of Paper are Fed at a Time. . . . . .121
Power and Control Panel Problems............122
Power Does Not Turn On.................122
Power Does Not Turn O.................122
Power Turns O Automatically.............122
Cannot Print from a Computer...............122
Checking the Connection (USB)............122
Checking the Connection (Network).........123
Checking the Soware and Data............124
Checking the Printer Status from the
Computer (Windows)....................126
Checking the Printer Status from the
Computer (Mac OS).....................126
When You Cannot Make Network Settings...... 127
Cannot Connect from Devices Even ough
Network Settings are No Problems.......... 127
When You Cannot Connect Using Wi-Fi
Direct (Simple AP) Connection............ 129
Checking the SSID Connected to the Printer. . . 130
Checking the SSID for the Computer.........131
Wireless LAN (Wi-Fi) Connections Become
Unstable When Using USB 3.0 Devices on a
Mac.................................132
Printout Problems........................132
Printout is Scued or Color is Missing........132
Banding or Unexpected Colors Appear.......132
Colored Banding Appears at Intervals of
Approximately 2.5 cm....................133
Blurry Prints, Vertical Banding, or
Misalignment..........................133
Print Quality is Poor.....................134
Paper Is Smeared or Scued...............135
Printed Photos are Sticky.................135
Images or Photos are Printed in Unexpected
Colors...............................135
Colors Dier from What You See on the Display136
Cannot Print Without Margins.............136
Edges of the Image are Cropped During
Borderless Printing......................136
e Position, Size, or Margins of the Printout
Are Incorrect..........................136
Printed Characters Are Incorrect or Garbled. . . 137
e Printed Image Is Inverted..............137
Mosaic-Like Patterns in the Prints...........137
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image...........138
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image......................... 138
An Image of the Reverse Side of the Original
Appears in the Copied Image..............138
e Printout Problem Could Not be Cleared. . . 138
Other Printing Problems................... 138
Printing Is Too Slow.....................138
Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 139
Cannot Start Scanning.....................139
Cannot Start Scanning when Using the
Control Panel..........................140
Scanned Image Problems...................140
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass.......140
e Image Quality Is Rough...............140
Oset Appears in the Background of Images. . . 141
Text is Blurred.........................141
Moiré Patterns (Web-Like Shadows) Appear. . . 141
Cannot Scan the Correct Area on the
Scanner Glass..........................142
Cannot Preview in umbnail............. 142
Text is Not Recognized Correctly when
Saving as a Searchable PDF................142
Cannot Solve Problems in the Scanned Image. . 143
Other Scanning Problems...................143
Scanning Is Too Slow....................143
Scanning Slows Down Dramatically During
Continuous Scanning....................143
Scanning Stops when Scanning to PDF/
Multi-TIFF........................... 144
Other Problems..........................144
Slight Electric Shock when Touching the Printer 144
Operation Sounds Are Loud...............144
Application Is Blocked by a Firewall (for
Windows Only)........................144
Appendix
Technical Specications....................145
Printer Specications....................145
Scanner Specications................... 146
Interface Specications...................146
Network Function List...................147
Wi-Fi Specications.....................147
Security Protocol.......................148
Dimensions...........................148
Electrical Specications.................. 148
Environmental Specications..............149
System Requirements....................149
Regulatory Information....................150
Standards and Approvals................. 150
6
About This Manual
Introduction to the Manuals
e following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the
various Epson soware applications.
❏Important Safety Instructions (paper manual)
Provides you with instructions to ensure the safe use of this printer.
❏Start Here (paper manual)
Provides you with information on setting up the printer, installing the soware, using the printer, solving
problems, and so on.
❏User's Guide (digital manual)
is manual. Provides overall information and instructions on using the printer, on network settings when
using the printer on a network, and on solving problems.
You can obtain the latest versions of the above manuals with the following methods.
❏Paper manual
Visit the Epson Europe support website at http://www.epson.eu/Support, or the Epson worldwide support
website at http://support.epson.net/.
❏Digital manual
Start EPSON Soware Updater on your computer. EPSON Soware Updater checks for available updates of
Epson soware applications and the digital manuals, and allows you to download the latest ones.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 110
Using the Manual to Search for Information
e PDF manual allows you to search for information you are looking for by keyword, or jump directly to specic
sections using the bookmarks. You can also print only the pages you need. is section explains how to use a PDF
manual that has been opened in Adobe Reader X on your computer.
About This Manual
>
Using the Manual to Search for Information
8
Searching by keyword
Click Edit > Advanced Search. Enter the keyword (text) for information you want to nd in the search window,
and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page.
Jumping directly from bookmarks
Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous
page, perform the following operation on your keyboard.
❏Windows: Hold down Alt, and then press ←.
❏Mac OS: Hold down the command key, and then press ←.
Printing only the pages you need
You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you
want to print in Pages in Pages to Print.
❏To specify a series of pages, enter a hyphen between the start page and the end page.
Example: 20-25
❏To specify pages that are not in series, divide the pages with commas.
Example: 5, 10, 15
About This Manual
>
Using the Manual to Search for Information
9
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots of the printer driver and the Epson Scan 2 (scanner driver) screens are from Windows 10 or macOS
Mojave. e content displayed on the screens varies depending on the model and situation.
❏Illustrations used in this manual are examples only. Although there may be slight dierences depending on the
model, the method of operation is the same.
❏You can read the QR code using dedicated app.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system
❏Microso
®
Windows
®
XP Professional x64 Edition operating system
Mac OS
In this manual, "Mac OS" is used to refer to Mac OS X v10.6.8 or later as well as macOS 11 or later.
About This Manual
>
Operating System References
10
Important Instructions
Safety Instructions
Read and follow these instructions to ensure safe use of this printer. Make sure you keep this manual for future
reference. Also, be sure to follow all warnings and instructions marked on the printer.
❏Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following
Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of
other cords with this printer or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Be sure your AC power cord meets the relevant local safety standard.
❏Never disassemble, modify, or attempt to repair the power cord, plug, printer unit, scanner unit, or options by
yourself, except as specically explained in the printer's manuals.
❏Unplug the printer and refer servicing to qualied service personnel under the following conditions:
e power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing
damaged; the printer does not operate normally or exhibits a distinct change in performance. Do not adjust
controls that are not covered by the operating instructions.
❏Place the printer near a wall outlet where the plug can be easily unplugged.
❏Do not place or store the printer outdoors, near excessive dirt or dust, water, heat sources, or in locations
subject to shocks, vibrations, high temperature or humidity.
❏Take care not to spill liquid on the printer and not to handle the printer with wet hands.
❏Keep the printer at least 22 cm away from cardiac pacemakers. Radio waves from this printer may adversely
aect the operation of cardiac pacemakers.
Safety Instructions for Ink
❏Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port.
❏If ink gets on your skin, wash the area thoroughly with soap and water.
❏If ink gets into your eyes, ush them immediately with water. If discomfort or vision problems continue aer
a thorough ushing, see a doctor immediately.
❏If ink gets into your mouth, see a doctor right away.
❏Do not disassemble the ink cartridge; otherwise ink may get into your eyes or on your skin.
❏Do not shake ink cartridges too vigorously and do not drop them. Also, be careful not to squeeze them or tear
their labels. Doing so may cause ink leakage.
❏Keep ink cartridges out of the reach of children.
Important Instructions
>
Safety Instructions
>
Safety Instructions for Ink
11
Printer Advisories and Warnings
Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this
manual for future reference.
Advisories and Warnings for Setting Up the Printer
❏Do not block or cover the vents and openings in the printer.
❏Use only the type of power source indicated on the printer's label.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏Avoid electrical outlets controlled by wall switches or automatic timers.
❏Keep the entire computer system away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
❏e power-supply cords should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the power-supply cords and do not allow the power-supply cords to be stepped on or run over.
Be particularly careful to keep all the power-supply cords straight at the ends and the points where they enter
and leave the transformer.
❏If you use an extension cord with the printer, make sure that the total ampere rating of the devices plugged into
the extension cord does not exceed the cord's ampere rating. Also, make sure that the total ampere rating of all
devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
❏If you plan to use the printer in Germany, the building installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and over-current protection for the printer.
❏When connecting the printer to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation
may damage both devices connected by the cable.
❏Place the printer on a at, stable surface that extends beyond the base of the printer in all directions. e printer
will not operate properly if it is tilted at an angle.
❏Allow space above the printer so that you can fully raise the document cover.
❏Leave enough space in front of the printer for the paper to be fully ejected.
❏Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct
sunlight, strong light, or heat sources.
Advisories and Warnings for Using the Printer
❏Do not insert objects through the slots in the printer.
❏Do not put your hand inside the printer during printing.
❏Do not touch the white at cable inside the printer.
❏Do not use aerosol products that contain ammable gases inside or around the printer. Doing so may cause re.
❏Do not move the print head by hand; otherwise, you may damage the printer.
❏Be careful not to trap your ngers when closing the scanner unit.
❏Do not press too hard on the scanner glass when placing the originals.
Important Instructions
>
Printer Advisories and Warnings
>
Advisories and Warnings for Using the Printer
12
❏Always turn the printer o using the
P
button. Do not unplug the printer or turn o the power at the outlet
until the
P
light stops ashing.
❏If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical
outlet.
Advisories and Warnings for Transporting or Storing the Printer
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Before transporting the printer, make sure that the print head is in the home (far right) position.
Advisories and Warnings for Using the Printer with a Wireless
Connection
❏Radio waves from this printer may negatively aect the operation of medical electronic equipment, causing
them to malfunction. When using this printer inside medical facilities or near medical equipment, follow
directions from the authorized personnel representing the medical facilities, and follow all posted warnings and
directions on the medical equipment.
❏Radio waves from this printer may negatively aect the operation of automatically controlled devices such as
automatic doors or re alarms, and could lead to accidents due to malfunction. When using this printer near
automatically controlled devices, follow all posted warnings and directions on these devices.
Protecting Your Personal Information
If you give the printer to someone else or dispose of it, restore the default network settings by using the printer's
buttons.
Related Information
&“Control Panel” on page 16
Important Instructions
>
Protecting Your Personal Information
13
Printer Basics
Part Names and Functions
AEdge guide Feeds the paper straight into the printer. Slide to the
edges of the paper.
BRear paper feed Loads paper.
CPaper support Supports loaded paper.
DFeeder guard Prevents foreign substance from entering the printer.
Usually keep this guard closed.
EOutput tray Holds the ejected paper.
FControl panel Operates the printer.
Printer Basics
>
Part Names and Functions
14
AScanner unit support Supports the scanner unit.
BInk cartridge holder Install the ink cartridges. Ink is ejected from the print
head nozzles underneath.
AB
C
ADocument cover Blocks external light while scanning.
BScanner glass Place the originals.
CScanner unit Scans placed originals. Open when replacing ink
cartridges or removing jammed paper inside the
printer.
AAC inlet Connects the power cord.
BUSB port Connects a USB cable to connect with a computer.
Printer Basics
>
Part Names and Functions
15
Related Information
&“Control Panel” on page 16
Control Panel
Buttons and Functions
ATurns the printer on or o.
Unplug the power cord after checking that the power light is o.
BWhen a network error occurs, pressing this button cancels the error. Hold this button down for more than ve
seconds to perform Wi-Fi auto setup using the WPS push button.
CPrints a network connection report allowing you to determine the causes of any problems you may have using the
printer on a network. If you need more detailed network settings and connection status, hold this button down for
at least ve seconds to print a network status sheet.
DStarts monochrome copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press
this button within one second intervals.
EStarts color copying on A4 size plain paper. To increase the number of copies (by up to 20 copies), press this
button within one second intervals.
FStops the current operation.
Hold this button down for ve seconds until the
P
button ashes to run print head cleaning.
When the
H
light turns on, press this button to replace the ink cartridges. When the
H
light ashes or turns o,
hold this button down for 10 seconds until the ink cartridge holder starts moving to replace the cartridge.
Functions of Button Combinations
Additional functions are available with dierent combinations of buttons.
+
Scan to Computer
Press the and buttons simultaneously to run software on a USB-connected computer
and scan as a PDF le.
+ or
Copy in Draft Mode
Press the
y
and the or buttons simultaneously to copy in draft mode.
For users in Western Europe, the draft mode is not available.
Printer Basics
>
Control Panel
>
Buttons and Functions
16
+ PIN Code Setup (WPS)
Hold down the and buttons simultaneously to start PIN Code Setup (WPS).
+ Wi-Fi Direct (Simple AP) Setup
Hold down the and buttons simultaneously to start Wi-Fi Direct (Simple AP) Setup.
+ Restore Default Network Settings
Turn the printer on while holding down the button to restore the default network settings.
When the network settings are restored, the printer turns on and the network status lights ash
alternately.
+ Print Nozzle Check Pattern
Turn the printer on while holding down the
y
button to print the nozzle check pattern.
Related Information
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 25
&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26
&“Restoring the Network Settings from the Control Panel” on page 34
&“Checking and Cleaning the Print Head - Printer Buttons” on page 91
Lights and Printer Status
Lights on the control panel indicates the status of the printer.
Normal Status
: On
Light Status
The printer is connected to a wireless (Wi-Fi) network.
The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
Error Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
/ : On
/ : Flashing
Printer Basics
>
Control Panel
>
Lights and Printer Status
17
Light Status Solutions
Wi-Fi connection error has occurred. Press the button to clear the error and try again.
An ink cartridge is expended or there is
insucient ink in the cartridge to charge the
ink.
To ensure you receive premium print quality and to
help protect your print head, a variable ink safety
reserve remains in the cartridge when your printer
indicates it is time to replace the cartridge. Replace
with a new ink cartridge.
An ink cartridge is not installed. Install the ink cartridge.
An ink cartridge has not been recognized. Press the ink cartridge down rmly.
An unsupported ink cartridge has been
installed.
Install an ink cartridge that is supported by this
printer.
You cannot use the cartridges that came with your
printer for replacement.
An ink cartridge is nearly expended.
You can print until the
H
light turns on.
Prepare a new ink cartridge. You can check the ink
levels from the computer.
No paper is loaded or more than one sheet
has been fed at a time. Load paper and press the or button.
Flashing slowly (at 1.25 second intervals)
A paper jam has occurred. Remove the paper and press the or button.
Flashing fast (at 0.5 second intervals)
Paper remains inside the printer.
Load A4 size paper in the rear paper feed, and then
press the or button to remove the paper
inside. Load paper in the portrait direction.
❏The printer was not turned o correctly.*
❏Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
❏After clearing the error by pressing the or
button, we recommend performing a nozzle
check. Cancel any pending print jobs.
❏To turn o the printer, make sure you press the
P
button.
Printer Basics
>
Control Panel
>
Lights and Printer Status
18
Light Status Solutions
Flashing simultaneously
An ink pad is nearing or at the end of its
service life.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Flashing alternately
A borderless printing ink pad is nearing or at
the end of its service life.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Borderless printing is not available, but printing with
a border is available.
The printer has started in recovery mode
because the rmware update failed.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
rmware over a network connection.)
2. Visit your local Epson website for further
instructions.
A printer error has occurred. Open the scanner unit and remove any paper or
protective material inside the printer. Turn the power
o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
Printer Basics
>
Control Panel
>
Lights and Printer Status
19
Network Settings
Network Connection Types
You can use the following connection methods.
Wi-Fi Connection
Connect the printer and the computer or smart device to the wireless router. is is the typical connection method
for home or oce networks where computers are connected by Wi-Fi through the wireless router.
Related Information
&“Connecting to a Computer” on page 22
&“Connecting to a Smart Device” on page 23
&“Making Wi-Fi Settings from the Printer” on page 23
Wi-Fi Direct (Simple AP) Connection
Use this connection method when you are not using Wi-Fi at home or at the oce, or when you want to connect
the printer and the computer or smart device directly. In this mode, the printer acts as an wireless router and you
Network Settings
>
Network Connection Types
>
Wi-Fi Direct (Simple AP) Connection
21
can connect the devices to the printer without having to use a standard wireless router. However, devices directly
connected to the printer cannot communicate with each other through the printer.
e printer can be connected by Wi-Fi and Wi-Fi Direct (Simple AP) connection simultaneously. However, if you
start a network connection in Wi-Fi Direct (Simple AP) connection when the printer is connected by Wi-Fi, the
Wi-Fi is temporarily disconnected.
Related Information
&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26
Connecting to a Computer
We recommend using the installer to connect the printer to a computer. You can run the installer using one of the
following methods.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting the Connection Methods
Follow the on-screen instructions until the following screen is displayed, and then select the connection method of
the printer to the computer.
Network Settings
>
Connecting to a Computer
22
Select the connection type and then click Next.
Follow the on-screen instructions.
Connecting to a Smart Device
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the
smart device. To use the printer from a smart device, set up from the following website. Access to the website from
the smart device that you want to connect to the printer.
http://epson.sn > Setup
Note:
If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the
computer rst by using the installer.
Making Wi-Fi Settings from the Printer
You can make network settings from the printer's control panel in several ways. Choose the connection method
that matches the environment and conditions that you are using.
If the wireless router supports WPS, you can make settings by using push button setup.
Aer connecting the printer to the network, connect to the printer from the device that you want to use (computer,
smart device, tablet, and so on.)
Network Settings
>
Making Wi-Fi Settings from the Printer
23
Related Information
&“Making Wi-Fi Settings by Push Button Setup” on page 24
&“Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 25
&“Making Wi-Fi Direct (Simple AP) Connection Settings” on page 26
Making Wi-Fi Settings by Push Button Setup
You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following
conditions are met, you can set up by using this method.
❏e wireless router is compatible with WPS (Wi-Fi Protected Setup).
❏e current Wi-Fi connection was established by pressing a button on the wireless router.
1. Hold down the [WPS] button on the wireless router until the security light ashes.
If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the
documentation provided with your wireless router for details.
2. Hold down the button on the printer for at least ve seconds until the light and the light ash
alternately.
e connection setting will start. When a connection is established, the light turns on.
Note:
e printer is in a connection error status when the light and the light ash simultaneously. Aer clearing
the printer error by pressing the button on the printer, reboot the wireless router, place it close to the printer and try
again. If it still does not work, print a network connection report and check the solution.
Network Settings
>
Making Wi-Fi Settings from the Printer
>
Making Wi-Fi Settings by Push Button Setup
24
Related Information
&“Checking the Network Connection Status” on page 27
&“When You Cannot Make Network Settings” on page 127
Making Wi-Fi Settings by PIN Code Setup (WPS)
You can connect to an wireless router by using a PIN code that is printed on the network status sheet. You can use
this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup). Use a computer to enter a
PIN code into the wireless router.
1. Load papers.
2. Hold down the button on the printer for at least 5 seconds.
e network status sheet is printed.
Note:
If you release the button within 5 seconds, a network connection report is printed. Note that PIN code information
is not printed on this report.
3. While holding down the button, press the button until the light and the light ash
alternately.
4. Use your computer to enter the PIN code (an eight digit number) printed on [WPS-PIN Code] column of the
network status sheet into the wireless router within two minutes.
When a connection is established, the light turns on.
Note:
❏See the documentation provided with your wireless router for details on entering a PIN code.
❏e printer is in a connection error status when the light and the light ash simultaneously. Aer
clearing the printer error by pressing the button on the printer, reboot the wireless router, place it close to the
printer and try again. If it still does not work, print a network connection report and check the solution.
Related Information
&“Printing a Network Status Sheet” on page 33
&“Checking the Network Connection Status” on page 27
&“When You Cannot Make Network Settings” on page 127
Network Settings
>
Making Wi-Fi Settings from the Printer
>
Making Wi-Fi Settings by PIN Code Setup (WPS)
25
Making Wi-Fi Direct (Simple AP) Connection Settings
is method allows you to connect the printer directly to devices without a wireless router. e printer acts as a
wireless router.
1. While holding down the button, press the button until the light and the light ash
alternately.
Wait until the process ends.
When a connection is established, the light turns on.
Note:
If you enable Wi-Fi Direct once, it remains enabled unless you restore the default network settings.
2. Load papers.
3. Hold down the button on the printer for at least 5 seconds.
e network status sheet is printed. You can check the SSID and Password for Wi-Fi Direct (Simple AP) on
this sheet.
Note:
If you release the button within 5 seconds, a network connection report is printed. Note that the SSID and
Password for Wi-Fi Direct (Simple AP) are not printed on this report.
4. On the computer's network connection screen or the smart device's Wi-Fi screen, select the same SSID shown
on the network status sheet to connect.
5. Enter the password printed on the network status sheet into the computer or smart device.
You can conrm the status of Wi-Fi Direct on the network status sheet.
Network Settings
>
Making Wi-Fi Settings from the Printer
>
Making Wi-Fi Direct (Simple AP) Connection Settings
26
Note:
When you connect from a smart device using Wi-Fi Direct connection (for Android)
When you are using an Android device and connect to the printer using Wi-Fi Direct, the light and light ash
simultaneously on the printer.
Press the button to allow the connection request.
Press the button if you want to reject the connection request.
See Tips on the following website for more details.
http://epson.sn > Support
Related Information
&“Printing a Network Status Sheet” on page 33
&“Checking the Network Status Using Network Light” on page 27
&“When You Cannot Connect Using Wi-Fi Direct (Simple AP) Connection” on page 129
Checking the Network Connection Status
You can check the network connection status in the following way.
Checking the Network Status Using Network Light
You can check the network connection status using the network light on the printer’s control panel.
Related Information
&“Control Panel” on page 16
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the wireless router.
1. Load papers.
2. Press the button.
e network connection report is printed.
Related Information
&“Messages and Solutions on the Network Connection Report” on page 28
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
27
Messages and Solutions on the Network Connection Report
Check the messages and error codes on the network connection report, and then follow the solutions.
a. Error code
b. Messages on the Network Environment
Related Information
&“E-1” on page 29
&“E-2, E-3, E-7” on page 29
&“E-5” on page 30
&“E-6” on page 30
&“E-8” on page 30
&“E-9” on page 30
&“E-10” on page 31
&“E-11” on page 31
&“E-12” on page 31
&“E-13” on page 32
&“Message on the Network Environment” on page 32
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
28
E-1
Solutions:
❏Make sure your hub or other network device is turned on.
❏If you want to connect the printer by Wi-Fi, make Wi-Fi settings for the printer again because it is disabled.
E-2, E-3, E-7
Solutions:
❏Make sure your wireless router is turned on.
❏Conrm that your computer or device is connected correctly to the wireless router.
❏Turn o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Place the printer closer to your wireless router and remove any obstacles between them.
❏If you have entered the SSID manually, check if it is correct. Check the SSID from the Network Status part on
the network connection report.
❏If an wireless router has multiple SSIDs, select the SSID that is displayed. When the SSID is using a non-
compliant frequency, the printer does not display them.
❏If you are using push button setup to establish a network connection, make sure your wireless router supports
WPS. You cannot use push button setup if your wireless router does not support WPS.
❏Makes sure your SSID uses only ASCII characters (alphanumeric characters and symbols). e printer cannot
display an SSID that contains non-ASCII characters.
❏Makes sure you know your SSID and password before connecting to the wireless router. If you are using a
wireless router with its default settings, the SSID and password are located on a label on the wireless router. If
you do not know your SSID and password, contact the person who set up the wireless router, or see the
documentation provided with the wireless router.
❏If you are connecting to an SSID generated from a tethering smart device, check for the SSID and password in
the documentation provided with the smart device.
❏If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are
applicable, reset your network settings by downloading and running the soware from the following website.
http://epson.sn > Setup
❏Another smart device was added to the network using push button setup.
❏e Wi-Fi network was set up using any method other than push button setup.
Related Information
&“Connecting to a Computer” on page 22
&“Making Wi-Fi Settings from the Printer” on page 23
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
29
E-5
Solutions:
Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on
the wireless router, and then reset the printer’s network settings.
❏WEP-64 bit (40 bit)
❏WEP-128 bit (104 bit)
❏WPA PSK (TKIP/AES)
*
❏WPA2 PSK (TKIP/AES)
*
❏WPA (TKIP/AES)
❏WPA2 (TKIP/AES)
* WPA PSK is also known as WPA Personal. WPA2 PSK is also known as WPA2 Personal.
E-6
Solutions:
❏Check if MAC address ltering is disabled. If it is enabled, register the printer’s MAC address so that it is not
ltered. See the documentation provided with the wireless router for details. You can check the printer’s MAC
address from the Network Status part on the network connection report.
❏If your wireless router is using shared authentication with WEP security, make sure the authentication key and
index are correct.
❏If the number of connectable devices on the wireless router is less than the number of network devices that you
want to connect, make settings on the wireless router to increase the number of connectable devices. See the
documentation provided with the wireless router to make settings.
E-8
Solutions:
❏Enable DHCP on the wireless router if the printer’s Obtain IP Address setting is set to Auto.
❏If the printer’s Obtain IP Address setting is set to Manual, the IP address you manually set is invalid due to out
of range (for example: 0.0.0.0). Set a valid IP address from the printer’s control panel or by using Web Cong.
Related Information
&“Printing a Network Status Sheet” on page 33
E-9
Solutions:
Check the following.
❏Devices are turned on.
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
30
❏You can access the Internet and other computers or network devices on the same network from the devices you
want to connect to the printer.
If still does not connect your printer and network devices aer conrming the above, turn o the wireless router.
Wait for about 10 seconds, and then turn it on. en reset your network settings by downloading and running the
installer from the following website.
http://epson.sn > Setup
Related Information
&“Connecting to a Computer” on page 22
E-10
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏Network addresses (IP address, subnet mask, and default gateway) are correct if you have set the printer’s
Obtain IP Address to Manual.
Reset the network address if they are incorrect. You can check the IP address, subnet mask, and default gateway
from the Network Status part on the network connection report.
If DHCP is enabled, change the printer’s Obtain IP Address setting to Auto. If you want to set the IP address
manually, check the printer’s IP address from the Network Status part on the network connection report, and then
select Manual on the network settings screen. Set the subnet mask to [255.255.255.0].
If still does not connect your printer and network devices, turn o the wireless router. Wait for about 10 seconds,
and then turn it on.
E-11
Solutions:
Check the following.
❏e default gateway address is correct if you set the printer’s TCP/IP Setup setting to Manual.
❏e device that is set as the default gateway is turned on.
Set the correct default gateway address. You can check the default gateway address from the Network Status part
on the network connection report.
E-12
Solutions:
Check the following.
❏Other devices on the network are turned on.
❏e network addresses (IP address, subnet mask, and default gateway) are correct if you are entering them
manually.
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
31
❏e network addresses for other devices (subnet mask and default gateway) are the same.
❏e IP address does not conict with other devices.
If still does not connect your printer and network devices aer conrming the above, try the following.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings again using the installer. You can run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Printing a Network Status Sheet” on page 33
&“Connecting to a Computer” on page 22
E-13
Solutions:
Check the following.
❏Network devices such as a wireless router, hub, and router are turned on.
❏e TCP/IP Setup for network devices has not been set up manually. (If the printer’s TCP/IP Setup is set
automatically while the TCP/IP Setup for other network devices is performed manually, the printer’s network
may dier from the network for other devices.)
If it still does not work aer checking the above, try the following.
❏Tur n o the wireless router. Wait for about 10 seconds, and then turn it on.
❏Make network settings on the computer that is on the same network as the printer using the installer. You can
run it from the following website.
http://epson.sn > Setup
❏You can register several passwords on a wireless router that uses the WEP security type. If several passwords are
registered, check if the rst registered password is set on the printer.
Related Information
&“Printing a Network Status Sheet” on page 33
&“Connecting to a Computer” on page 22
Message on the Network Environment
Message Solution
The Wi-Fi environment needs to be
improved. Turn the wireless router o and
then turn it on. If the connection does not
improve, see the documentation for the
wireless router.
After moving the printer closer to the wireless router and removing any
obstacles between them, turn o the wireless router. Wait for about 10
seconds, and then turn it on. If it still does not connect, see the
documentation supplied with the wireless router.
Network Settings
>
Checking the Network Connection Status
>
Printing a Network Connection Report
32
Message Solution
*No more devices can be connected.
Disconnect one of the connected devices if
you want to add another one.
Computer and smart devices that can be connected simultaneously are
connected in full in the Wi-Fi Direct (Simple AP) connection. To add another
computer or smart device, disconnect one of the connected devices or
connect it to the other network rst.
You can conrm the number of wireless devices which can be connected
simultaneously and the number of connected devices by checking the
network status sheet.
Printing a Network Status Sheet
You can check the detailed network information by printing it such as the maximum number of devices you can
connect by Wi-Fi Direct (simple AP).
1. Load papers.
2. Hold down the button on the printer's control panel for at least 5 seconds.
e network status sheet is printed.
Note:
If you release the button within 5 seconds, a network connection report is printed.
Replacing or Adding New Wireless Routers
If the SSID changes due to the replacement of a wireless router, or a wireless router is added and a new network
environment is established, re-set the Wi-Fi settings.
Related Information
&“Changing the Connection Method to a Computer” on page 33
Changing the Connection Method to a Computer
Using the installer and re-set up in a dierent connection method.
❏Setting up from the website
Access the following website, and then enter the product name. Go to Setup, and then start setting up.
http://epson.sn
❏Setting up using the soware disc (only for the models that come with a soware disc and users with Windows
computers with disc drives.)
Insert the soware disc into the computer, and then follow the on-screen instructions.
Selecting Change the Connection Methods
Follow the on-screen instructions until the following screen is displayed.
Network Settings
>
Changing the Connection Method to a Computer
33
Select Set up Printer connection again (for new network router or changing USB to network, etc.) on the Install
Soware screen, and then click Next.
Restoring the Network Settings from the Control
Panel
You can restore all network settings to their defaults.
1. Tur n t he printer o.
2. While holding down the button, press the button until the light and the light ash
alternately.
Restoration is complete when the light and the light are o.
Network Settings
>
Restoring the Network Settings from the Control Panel
34
Loading Paper
Paper Handling Precautions
❏Read the instruction sheets supplied with the paper.
❏Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the
printable side.
❏If the paper is curled, atten it or curl it slightly in the opposite direction before loading. Printing on curled
paper may cause paper jams and smears on the printout.
❏Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it.
Using these types of paper causes paper jams and smears on the printout.
❏Fan and align the edges of the envelopes before loading. When the stacked envelopes are pued up with air,
press them down to atten them before loading.
❏Do not use envelopes that are curled or folded. Using these envelopes causes paper jams and smears on the
printout.
❏Do not use envelopes with adhesive surfaces on the aps or window envelopes.
❏Avoid using envelopes that are too thin, as they may curl during printing.
Related Information
&“Printer Specications” on page 145
Loading Paper
>
Paper Handling Precautions
35
Available Paper and Capacities
Note:
e paper size displayed diers depending on the driver.
Genuine Epson Paper
Epson recommends using genuine Epson paper to ensure high-quality printouts.
Note:
e availability of paper varies by location. For the latest information on paper available in your area, contact Epson
support.
Paper suitable for printing documents
Media Name Size Loading Capacity (Sheets)
Epson Bright White Ink Jet Paper A4 Up to the line indicated by the triangle
symbol on the edge guide.
Paper suitable for printing documents and photos
Media Name Size Loading Capacity (Sheets)
Epson Matte Paper-Heavyweight A4 20
Epson Photo Quality Ink Jet Paper A4 40
Paper suitable for printing photos
Media Name Size Loading Capacity
(Sheets)
Epson Ultra Glossy Photo Paper A4, 13×18 cm (5×7 in.), 10×15 cm (4×6 in.) 10
*
Epson Premium Glossy Photo Paper A4, 13×18 cm (5×7 in.), 10×15 cm (4×6 in.) 10
*
Epson Premium Semigloss Photo Paper A4, 13×18 cm (5×7 in.), 10×15 cm (4×6 in.) 10
*
Epson Photo Paper Glossy A4, 13×18 cm (5×7 in.), 10×15 cm (4×6 in.) 10
*
* Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
Related Information
&“Paper for Borderless Printing” on page 37
&“Paper for 2-Sided Printing” on page 38
Loading Paper
>
Available Paper and Capacities
>
Genuine Epson Paper
36
Commercially Available Paper
Plain papers
Media Name Size Loading Capacity (Sheets)
Plain paper
Copy paper
Letter, A4, B5, 16K (195×270 mm), A5, A6,
B6
Up to the line indicated by the triangle symbol
on the edge guide.
*
Legal, 8.5×13 in., Indian-Legal 1
User Dened (mm)
89×127 to 215.9×1200
1
* Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears.
Envelopes
Media Name Size Loading Capacity (Envelopes)
Envelope Envelope #10, Envelope DL, Envelope C6 5
Related Information
&“Paper for Borderless Printing” on page 37
&“Paper for 2-Sided Printing” on page 38
Paper for Borderless Printing
Genuine Epson Paper
❏Epson Bright White Ink Jet Paper
❏Epson Photo Quality Ink Jet Paper
❏Epson Matte Paper-Heavyweight
❏Epson Ultra Glossy Photo Paper
❏Epson Premium Glossy Photo Paper
❏Epson Premium Semigloss Photo Paper
❏Epson Photo Paper Glossy
Commercially Available Paper
Plain paper, Copy paper (A4, Letter, User Dened)
Loading Paper
>
Available Paper and Capacities
>
Paper for Borderless Printing
37
Paper for 2-Sided Printing
Genuine Epson Paper
Epson Bright White Ink Jet Paper
Commercially Available Paper
Plain paper, Copy paper
List of Paper Type
To obtain optimum printing results, select the paper type that suits the paper.
Media Name Media Type
Epson Bright White Ink Jet Paper Plain paper
Epson Ultra Glossy Photo Paper Epson Ultra Glossy
Epson Premium Glossy Photo Paper Epson Premium Glossy
Epson Premium Semigloss Photo Paper Epson Premium Semigloss
Epson Photo Paper Glossy Photo Paper Glossy
Epson Matte Paper-Heavyweight Epson Matte
Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet
Loading Paper in the Rear Paper Feed
1. Open the feeder guard, extend the paper support, and then tilt it backwards.
Loading Paper
>
Loading Paper in the Rear Paper Feed
38
2. Slide the edge guide to the le.
3. Load paper vertically along the right side of the rear paper feed with the printable side facing up.
c
Important:
Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
❏Envelopes
Loading Paper
>
Loading Paper in the Rear Paper Feed
39
❏Pre-punched paper
Note:
❏Load a single sheet of paper without binding holes at the top or the bottom.
❏Adjust the print position of your le to avoid printing over the holes.
4. Slide the edge guide to the edge of the paper, and then close the feeder guard.
5. Slide out the output tray.
Note:
Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may
decline.
Related Information
&“Paper Handling Precautions” on page 35
Loading Paper
>
Loading Paper in the Rear Paper Feed
40
Placing Originals on the Scanner Glass
c
Important:
When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass.
1. Open the document cover.
2. Remove any dust or stains on the surface of the scanner glass using a so, dry, clean cloth.
Note:
If there is any trash or dirt on the scanner glass, the scanning range may expand to include it, so the image of the
original may be displaced or reduced.
3. Place the original face-down and slide it to the corner mark.
Note:
A range of 1.5 mm from the corner of the scanner glass is not scanned.
Placing Originals on the Scanner Glass
42
4. Close the cover gently.
c
Important:
Do not apply too much force to the scanner glass or the document cover. Otherwise, they may be damaged.
5. Remove the originals aer scanning.
Note:
If you leave the originals on the scanner glass for a long time, they may stick to the surface of the glass.
Placing Multiple Photos for Scanning at the Same
Time
You can scan multiple photos at the same time and save each image, using Photo Mode in Epson Scan 2. Place the
photos 4.5 mm away from the horizontal and vertical edges of the scanner glass, and place them at least 20 mm
apart from each other. e photos should be larger than 15×15 mm.
Note:
Enable the umbnail check box at the top of the preview window.
Placing Originals on the Scanner Glass
>
Placing Multiple Photos for Scanning at the Same Time
43
Printing
Printing from a Computer
Printing Basics - Windows
Note:
❏See the online help for explanations of the setting items. Right-click an item, and then click Help.
❏Operations dier depending on the application. See the application's help for details.
1. Load paper in the printer.
2. Open the le you want to print.
3. Select Print or Print Setup from the File menu.
4. Select your printer.
5. Select Preferences or Properties to access the printer driver window.
6. Make the following settings.
❏Document Size: Select the paper size you loaded in the printer.
❏Borderless: Select to print with no margins around the image.
In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are
printed around the edges of the paper. Click Settings to select the amount of enlargement.
❏Orientation: Select the orientation you set in the application.
Printing
>
Printing from a Computer
>
Printing Basics - Windows
44
❏Paper Type: Select the type of paper you loaded.
❏Quality: Select the print quality.
Selecting High provides higher quality printing, but the printing speed may be slower.
❏Color: Select Grayscale when you want to print in black or shades of gray.
Note:
When printing on envelopes, select Landscape as the Orientation setting.
7. Click OK to close the printer driver window.
8. Click Print.
Related Information
&“Available Paper and Capacities” on page 36
&“Loading Paper in the Rear Paper Feed” on page 38
&“Guide to Windows Printer Driver” on page 102
&“List of Paper Type” on page 38
Printing Basics - Mac OS
Note:
Explanations in the section use TextEdit as an example. Operations and screens dier depending on the application. See the
application's help for details.
1. Load paper in the printer.
2. Open the le you want to print.
Printing
>
Printing from a Computer
>
Printing Basics - Mac OS
45
3. Select Print from the File menu or another command to access the print dialog.
If necessary, click Show Details or
d
to expand the print window.
4. Make the following settings.
❏Printer: Select your printer.
❏Presets: Select when you want to use the registered settings.
❏Paper Size: Select the paper size you loaded in the printer.
When printing with no margins, select a "borderless" paper size.
❏Orientation: Select the orientation you set in the application.
Note:
❏If the above setting menus are not displayed, close the print window, select Page Setup from the File menu, and then
make settings.
❏When printing on envelopes, select landscape orientation.
Printing
>
Printing from a Computer
>
Printing Basics - Mac OS
46
5. Select Print Settings from the pop-up menu.
Note:
If the Print Settings menu is not displayed on macOS Catalina (10.15) or later, macOS High Sierra (10.13), macOS
Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8),
the Epson printer driver has not been installed correctly. Enable it from the following menu.
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the
printer, and then add the printer again.
macOS Mojave (10.14) cannot access Print Settings in applications made by Apple such as TextEdit.
6. Make the following settings.
❏Media Type: Select the type of paper you loaded.
❏Print Quality: Select the print quality.
Selecting Fine provides higher quality printing, but the printing speed may be slower.
❏Expansion: Available when selecting a borderless paper size.
In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are
printed around the edges of the paper. Select the amount of enlargement.
❏Grayscale: Select to print in black or shades of gray.
7. Click Print.
Related Information
&“Available Paper and Capacities” on page 36
Printing
>
Printing from a Computer
>
Printing Basics - Mac OS
47
&“Loading Paper in the Rear Paper Feed” on page 38
&“Guide to Mac OS Printer Driver” on page 105
&“List of Paper Type” on page 38
&“Adding the Printer (for Mac OS Only)” on page 111
Printing on 2-Sides (for Windows only)
e printer driver prints automatically separating even pages and odd pages. When the printer has nished
printing the odd pages, ip the paper over following the instructions to print the even pages. You can also print a
booklet that can be created by folding the printout.
Note:
❏is feature is not available for borderless printing.
❏If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur.
❏Depending on the paper and the data, ink may bleed through to the other side of the paper.
❏If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏2-sided printing may not be available when the printer is accessed over a network or is used as a shared printer.
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the printer driver window.
4. Select Manual (Long-edge binding) or Manual (Short-edge binding) from 2-Sided Printing on the Main
tab.
5. Click Settings, make the appropriate settings, and then click OK.
Note:
To print as a booklet, select Booklet.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
Printing
>
Printing from a Computer
>
Printing on 2-Sides (for Windows only)
48
7. Click Print.
When the rst side has nished printing, a pop-up window is displayed on the computer. Follow the on-screen
instructions.
Related Information
&“Available Paper and Capacities” on page 36
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Printing Several Pages on One Sheet
You can print two or four pages of data on a single sheet of paper.
Printing Several Pages on One Sheet - Windows
Note:
is feature is not available for borderless printing.
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the printer driver window.
4. Select 2-Up or 4-Up as the Multi-Page setting on the Main tab.
5. Click Page Order, make the appropriate settings, and then click OK to close the window.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
7. Click Print.
Printing
>
Printing from a Computer
>
Printing Several Pages on One Sheet
49
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Printing Several Pages on One Sheet - Mac OS
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the print dialog.
4. Select Layout from the pop-up menu.
5. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.
6. Set the other items as necessary.
7. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Mac OS” on page 45
Printing to Fit the Paper Size
You can print to t the paper size you loaded in the printer.
Printing to Fit the Paper Size - Windows
Note:
is feature is not available for borderless printing.
1. Load paper in the printer.
Printing
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Printing from a Computer
>
Printing to Fit the Paper Size
50
2. Open the le you want to print.
3. Access the printer driver window.
4. Make the following settings on the More Options tab.
❏Document Size: Select the paper size you set in the application.
❏Output Paper: Select the paper size you loaded in the printer.
Fit to Page is selected automatically.
Note:
If you want to print a reduced image at the center of the page, select Center.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Printing to Fit the Paper Size - Mac OS
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the print dialog.
4. Select the size of the paper you set in the application as the Paper Size setting.
5. Select Paper Handling from the pop-up menu.
6. Select Scale to t paper size.
7. Select the paper size you loaded in the printer as the Destination Paper Size setting.
8. Set the other items as necessary.
9. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Mac OS” on page 45
Printing
>
Printing from a Computer
>
Printing to Fit the Paper Size
51
Printing Multiple Files Together (for Windows Only)
Job Arranger Lite allows you to combine several les created by dierent applications and print them as a single
print job. You can specify the print settings for combined les, such as layout, print order, and orientation.
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the printer driver window.
4. Select Job Arranger Lite on the Main tab.
5. Click OK to close the printer driver window.
6. Click Print.
e Job Arranger Lite window is displayed and the print job is added to the Print Project.
7. With the Job Arranger Lite window opened, open the le that you want to combine with the current le, and
then repeat steps 3 to 6.
Note:
❏If you close the Job Arranger Lite window, the unsaved Print Project is deleted. To print later, select Save from the
File menu.
❏To open a Print Project saved in Job Arranger Lite, click Job Arranger Lite on the printer driver's Maintenance
tab. Next, select Open from the File menu to select the le. e extension of the saved les is "ecl".
8. Select the Layout and Edit menus in Job Arranger Lite to edit the Print Project as necessary. See the help of
Job Arranger Lite for details.
9. Select Print from the File menu.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Printing
>
Printing from a Computer
>
Printing Multiple Files Together (for Windows Only)
52
Printing One Image on Multiple Sheets to Create a Poster (for
Windows Only)
is feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping
them together.
Note:
is feature is not available for borderless printing.
1. Load paper in the printer.
2. Open the le you want to print.
3. Access the printer driver window.
4. Select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster from Multi-Page on the Main tab.
5. Click Settings, make the appropriate settings, and then click OK.
Note:
Print Cutting Guides allows you to print a cutting guide.
6. Set the other items on the Main and More Options tabs as necessary, and then click OK.
7. Click Print.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Printing
>
Printing from a Computer
>
Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)
53
Making Posters Using Overlapping Alignment Marks
Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is
selected in Print Cutting Guides.
1. Prepare Sheet 1 and Sheet 2. Cut o the margins of Sheet 1 along the vertical blue line through the center of
the top and bottom cross marks.
Printing
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Printing from a Computer
>
Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)
54
2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets
together from the back.
3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the
le of the cross marks).
Printing
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Printing from a Computer
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Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)
55
4. Tape the sheets together from the back.
5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
6. Cut o the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the le and right
side cross marks.
Printing
>
Printing from a Computer
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Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)
56
10. Cut o the remaining margins along the outer guide.
Printing Using Advanced Features
is section introduces a variety of additional layout and printing features available on the printer driver.
Related Information
&“Windows Printer Driver” on page 101
&“Mac OS Printer Driver” on page 104
Adding a Printing Preset to Print Easily
If you create your own preset of frequently used print settings on the printer driver, you can print easily by
selecting the preset from the list.
Printing
>
Printing from a Computer
>
Printing Using Advanced Features
59
Windows
To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab,
and then click Add/Remove Presets in Printing Presets.
Note:
To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete
it.
Mac OS
Access the print dialog. To add your own preset, set items such as the Paper Size and Media Type, and then save
the current settings as the preset in the Presets setting.
Note:
To delete an added preset, click Presets > Show Presets, select the preset name you want to delete from the list, and then
delete it.
Printing a Reduced or Enlarged Document
You can reduce or enlarge the size of a document by a specic percentage.
Windows
Note:
is feature is not available for borderless printing.
Set the Document Size on the More Options tab. Select Reduce/Enlarge Document, Zoom to, and then enter a
percentage.
Mac OS
Note:
Operations dier depending on the application. See the application's help for details.
Select Page Setup (or Print) from the File menu. Select the printer from Format For, select the paper size, and
then enter a percentage in Scale. Close the window, and then print following the basic printing instructions.
Adjusting the Print Color
You can adjust the colors used in the print job. ese adjustments are not applied to the original data.
PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation,
and brightness of the original image data.
Note:
PhotoEnhance adjusts the color by analyzing the location of the subject. erefore, if you have changed the location of the
subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly. Selecting the borderless
setting also changes the location of the subject resulting in changes in color. If the image is out of focus, the tone may be
unnatural. If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance.
Windows
Select the method of color correction from Color Correction on the More Options tab.
If you select Automatic, the colors are automatically adjusted to match the paper type and print quality settings. If
you select Custom and click Advanced, you can make your own settings.
Printing
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Printing from a Computer
>
Printing Using Advanced Features
60
Mac OS
Access the print dialog. Select Color Matching from the pop-up menu, and then select EPSON Color Controls.
Select Color Options from the pop-up menu, and then select one of the available options. Click the arrow next to
Advanced Settings and make the appropriate settings.
Printing a Watermark (for Windows Only)
You can print a watermark such as "Condential" on your printouts. You can also add your own watermark.
Note:
is feature is not available with borderless printing.
Click Watermark Features on the More Options tab, and then select a watermark. Click Settings to change details
such as the density and position of the watermark.
Printing a Header and Footer (for Windows Only)
You can print information such as a user name and printing date as headers or footers.
Click Watermark Features in the More Options tab, and then select Header/Footer. Click Settings and select
necessary items from the drop-down list.
Printing Clear Bar Codes (for Windows Only)
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed
cannot be scanned.
You can use this feature under the following conditions.
❏Paper: Plain paper, Copy paper, Letterhead, or Envelope
❏Quality: Standard
e print quality may be changed when printing. e print speed may become slower and print density may
become higher.
Printing
>
Printing from a Computer
>
Printing Using Advanced Features
61
Note:
Deblurring may not always be possible depending on the circumstances.
On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode.
Printing from Smart Devices
Using Epson iPrint
Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such
as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same
wireless network as your printer, or remote print, printing from a remote location over the Internet. To use remote
print, register your printer in the Epson Connect service.
If you start Epson iPrint when the printer is not connected to the network, a message is displayed instructing you
to connect to the printer. Follow the instructions to complete the connection. See the URL below for the operating
conditions.
http://epson.sn
Related Information
&“Epson Connect Service” on page 99
Installing Epson iPrint
You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/a
Printing Using Epson iPrint
Start Epson iPrint from your smart device and select the item you want to use from the home screen.
Printing
>
Printing from Smart Devices
>
Using Epson iPrint
62
e following screens are subject to change without notice. e contents may vary depending on the product.
AHome screen displayed when the application is started.
BDisplays information on how to setup the printer and a FAQ.
CDisplays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.
DSelect what you want to print such as photos and documents.
EThe print photos screen displayed when the photo menu is selected.
FDisplays the screen to make print settings such as paper size and paper type.
GDisplays the paper size. When this is displayed as a button, tap it to display the paper settings currently set
on the printer.
HDisplays photos and documents you selected.
IStarts printing.
Note:
To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint aer transferring the
document you want to print using the le sharing function in iTunes.
Using Epson Print Enabler
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet
(Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to
the same wireless network.
Note:
Operations may dier depending on the device.
Printing
>
Printing from Smart Devices
>
Using Epson Print Enabler
63
1. Load paper in the printer.
2. Set up your printer for wireless printing.
3. On your Android device, install the Epson Print Enabler plug-in from Google Play.
4. Connect your Android device to the same wireless network as your printer.
5. Go to Settings on your Android device, select Connected devices > Printing, and then enable Epson Print
Enabler.
6. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.
Note:
If you do not see your printer, tap All Printers and select your printer.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Connecting to a Smart Device” on page 23
Canceling Printing
Note:
❏In Windows, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case,
cancel the print job by using the printer's control panel.
❏When printing several pages from Mac OS, you cannot cancel all of the jobs by using the control panel. In this case, cancel
the print job from the computer.
❏If you have sent a print job from Mac OS X v10.6.8 through the network, you may not be able to cancel printing from the
computer. In this case, cancel the print job by using the printer's control panel.
Canceling Printing - Printer Button
Press the
y
button to cancel the print job in progress.
Canceling Printing - Windows
1. Access the printer driver window.
2. Select the Maintenance tab.
3. Click Print Queue.
4. Right-click on the job you want to cancel and then select Cancel.
Printing
>
Canceling Printing
>
Canceling Printing - Windows
64
Related Information
&“Windows Printer Driver” on page 101
Canceling Printing - Mac OS
1. Click the printer icon in the Dock.
2. Select the job you want to cancel.
3. Cancel the job.
❏OS X Mountain Lion or later
Click next to the progress meter.
❏Mac OS X v10.6.8 to v10.7.x
Click Delete.
Printing
>
Canceling Printing
>
Canceling Printing - Mac OS
65
Copying
Copying Basics
You can copy on A4-size paper at the same magnication. Margins with a width of 3 mm appear around the edges
of the paper regardless of whether or not the original has margins around the edges of the paper. When copying
originals smaller than A4-size, margins will be wider than 3 mm depending on the position where you place the
original.
1. Load A4-size paper in the printer.
2. Place the originals.
3. Press the or button.
Note:
e color, size, and border of the copied image are slightly dierent from the original.
Related Information
&“Loading Paper” on page 35
&“Placing Originals on the Scanner Glass” on page 42
Making Multiple Copies
You can make multiple copies at a time. You can specify up to 20 copies. Margins with a width of 3 mm appear
around the edges of the paper.
1. Load the same number of sheets of A4-size paper as the number of copies you want to copy.
2. Place the originals.
3. Press the or button the same number of times as the number of copies you want to make. For
example, if you want to make 10 copies in color, press the button 10 times.
Note:
Press the button within one second to change the number of copies. If the button is pressed aer one second, the number
of copies is set and copying starts.
Related Information
&“Loading Paper” on page 35
&“Placing Originals on the Scanner Glass” on page 42
Copying
>
Making Multiple Copies
66
Scanning
Scanning from the Control Panel
You can save the scanned image in PDF format to a computer which is connected to the printer with a USB cable.
c
Important:
Make sure you have installed Epson Scan 2 and Epson Event Manager on your computer before using this feature.
1. Place the originals.
2. Press the button and the button simultaneously.
Note:
❏You can change the scan settings such as the scanning size, folder to save, or save format, by using Epson Event
Manager.
❏e color, size, and border of the scanned image will not be exactly the same as the original.
Related Information
&“Placing Originals on the Scanner Glass” on page 42
&“Application for Conguring Scanning Operations from the Control Panel (Epson Event Manager)” on
page 108
Scanning from a Computer
Scanning Using Epson Scan 2
You can scan by using the scanner driver "Epson Scan 2". See the Epson Scan 2 help for an explanation of each
setting item.
Scanning Documents (Document Mode)
Using Document Mode in Epson Scan 2, you can scan originals using detailed settings that are suitable for text
documents.
1. Place the originals.
2. Start Epson Scan 2.
3. Select Document Mode from the Mode list.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
67
4. Make the following settings on the Main Settings tab.
❏Document Size: Select the size of the original you placed.
❏ / (Original orientation) buttons: Select the set orientation of the original you placed.
Depending on the size of the original, this item may be set automatically and cannot be changed.
❏Image Type: Select the color for saving the scanned image.
❏Resolution: Select the resolution.
Note:
❏e Document Source setting is xed as Scanner Glass. You cannot change this setting.
❏If you set Add or edit pages aer scanning, you can scan additional originals aer scanning the original. In
addition, if you set the Image Format as PDF or Multi-TIFF, you can save the scanned images as one le.
5. Make other scan settings if necessary.
❏You can preview the scanned image by clicking the Preview button. e preview window opens, and the
previewed image is displayed.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
68
❏On the Advanced Settings tab, you can make detailed image adjustment settings that are suitable for text
documents, such as the following.
❏Remove Background: Remove the background of the originals.
❏Text Enhancement: You can make blurred letters in the original clear and sharp.
❏Auto Area Segmentation: You can make letters clear and images smooth when performing black and
white scanning for a document that contains images.
❏Color Enhance: You can enhance the color specied for the scanned image, and then save it in grayscale
or black and white.
❏Brightness: You can adjust the brightness for the scanned image.
❏Contrast: You can adjust the contrast for the scanned image.
❏Gamma: You can adjust the gamma (brightness of the intermediate range) for the scanned image.
❏reshold: You can adjust the border for monochrome binary (black and white).
❏Unsharp Mask: You can enhance and sharpen the outlines of the image.
❏Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed
papers such as a magazine.
❏Edge Fill: You can remove the shadow created around the scanned image.
❏Dual Image Output (Windows Only): You can scan once and save two images with dierent output
settings at the same time.
Note:
e items may not be available depending on other settings you made.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
69
6. Set the le saving settings.
❏Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Select Options from the list
aer selecting the save format.
❏File Name: Conrm the save le name displayed.
You can change settings for the le name by selecting Settings from the list.
❏Folder: Select the save folder for the scanned image from the list.
You can select another folder or create a new folder by selecting Select from the list.
7. Click Scan.
Related Information
&“Placing Originals on the Scanner Glass” on page 42
Scanning Photos or Pictures (Photo Mode)
Using Photo Mode in Epson Scan 2, you can scan originals with wide variety of image adjustment features that are
suitable for photos or pictures.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
70
1. Place the originals.
By placing multiple originals on the scanner glass, you can scan them all at the same time. Make sure there is a
gap of at least 20 mm between the originals.
2. Start Epson Scan 2.
3. Select Photo Mode from the Mode list.
4. Make the following settings on the Main Settings tab.
❏Image Type: Select the color for saving the scanned image.
❏Resolution: Select the resolution.
Note:
e Document Source setting is xed as Scanner Glass, and the Document Type setting is xed as Reective.
(Reective means originals which are not transparent, for example ordinary papers or photos.) You cannot change these
settings.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
71
5. Click Preview.
e preview window opens, and the previewed images are displayed as thumbnails.
Note:
To preview the entire scanned area, clear the umbnail check box at the top of the preview widow.
6. Conrm the preview, and make image adjustment settings on the Advanced Settings tab if necessary.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
72
You can adjust the scanned image using detailed settings that are suitable for photos or pictures, such as the
following.
❏Brightness: You can adjust the brightness for the scanned image.
❏Contrast: You can adjust the contrast for the scanned image.
❏Saturation: You can adjust the saturation (color vividness) for the scanned image.
❏Unsharp Mask: You can enhance and sharpen the outlines of the scanned image.
❏Color Restoration: You can correct images that have faded to return them to their original colors.
❏Backlight Correction: You can lighten scanned images that are dark due to backlight.
❏Descreening: You can remove moiré patterns (web-like shadows) that appear when scanning printed papers
such as a magazine.
❏Dust Removal: You can remove dust on the scanned image.
Note:
❏e items may not be available depending on other settings you made.
❏Depending on the original, the scanned image may not be adjusted correctly.
❏When multiple thumbnails are created, you can adjust the image quality for each thumbnail. Depending on the
adjustment items, you can adjust the quality of scanned images all together by selecting multiple thumbnails.
7. Set the le saving settings.
❏Image Format: Select the save format from the list.
You can make detailed settings for each save format except BITMAP and PNG. Select Options from the list
aer selecting the save format.
❏File Name: Conrm the save le name displayed.
You can change settings for the le name by selecting Settings from the list.
Scanning
>
Scanning from a Computer
>
Scanning Using Epson Scan 2
73
❏Folder: Select the save folder for the scanned image from the list.
You can select another folder or create a new folder by selecting Select from the list.
8. Click Scan.
Related Information
&“Placing Originals on the Scanner Glass” on page 42
Scanning from Smart Devices
Epson iPrint is an application that allows you to scan photos and documents from a smart device, such as a
smartphone or tablet, that is connected to the same wireless network as your printer. You can save the scanned
data on a smart device or to Cloud services, send it by email, or print it.
If you start Epson iPrint when the printer is not connected to the network, a message is displayed instructing you
to connect to the printer. Follow the instructions to complete the connection. See the URL below for the operating
conditions.
http://epson.sn
Installing Epson iPrint
You can install Epson iPrint on your smart device from the following URL or QR code.
http://ipr.to/a
Scanning Using Epson iPrint
Start Epson iPrint from your smart device and select the item you want to use from the home screen.
Scanning
>
Scanning from Smart Devices
>
Scanning Using Epson iPrint
74
e following screens are subject to change without notice.
AHome screen displayed when the application is started.
BDisplays information on how to setup the printer and a FAQ.
CDisplays the screen where you can select the printer and make printer settings. Once you have selected the
printer, you do not need to select it again from the next time.
DDisplays the scanning screen.
EThe scanning screen displayed when the scan menu is selected.
FDisplays the screen where you can make scan settings such as resolution.
GDisplays scanned images.
HStarts scanning.
IDisplays the screen where you can save scanned data to a smart device or Cloud services.
JDisplays the screen where you can send scanned data by email.
KDisplays the screen where you can print scanned data.
Scanning
>
Scanning from Smart Devices
>
Scanning Using Epson iPrint
75
Replacing Ink Cartridges
Checking the Ink Levels
You can check the approximate ink levels from the computer.
Note:
You can continue printing while the ink low message is displayed. Replace the ink cartridges when required.
Checking the Ink Levels - Windows
1. Access the printer driver window.
2. Click Ink Levels on the Main tab.
Note:
If EPSON Status Monitor 3 is disabled, the ink levels are not displayed. Click Extended Settings on the Maintenance
tab, and then select Enable EPSON Status Monitor 3.
Related Information
&“Windows Printer Driver” on page 101
Checking the Ink Levels - Mac OS
1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
Ink Cartridge Codes
e following are the codes for genuine Epson ink cartridges.
Note:
❏Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support.
❏Although the ink cartridges may contain recycled materials, this does not aect printer function or performance.
❏Specications and appearance of the ink cartridge are subject to change without prior notice for improvement.
Replacing Ink Cartridges
>
Ink Cartridge Codes
76
For Europe
Icon BK: Black C: Cyan M: Magenta Y: Yellow
Starsh 603
603XL
*
603
603XL
*
603
603XL
*
603
603XL
*
* "XL" indicates a large cartridge.
Note:
For users in Europe, visit the following website for information on Epson's ink cartridge yields.
http://www.epson.eu/pageyield
Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of
non-genuine ink. e use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and
under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may
not be displayed.
Related Information
&“Technical Support Web Site” on page 153
Ink Cartridge Handling Precautions
Read the following instructions before replacing ink cartridges.
Storing precautions for ink
❏Keep the ink cartridges out of direct sunlight.
❏Do not store the ink cartridges in high or freezing temperatures.
❏Epson recommends using the ink cartridge before the date printed on the package.
❏For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.
❏For best results, store ink cartridge packages with their bottom down.
❏Aer bringing an ink cartridge inside from a cold storage site, allow it to warm up at room temperature for at
least three hours before using it.
❏Do not open the ink cartridge package until you are ready to install it in the printer. e cartridge is vacuum
packed to maintain its reliability. If you leave a cartridge unpacked for a long time before using it, normal
printing may not be possible.
Handling precautions for replacing ink cartridges
❏Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package.
Replacing Ink Cartridges
>
Ink Cartridge Handling Precautions
77
❏You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or
you may not be able to print. Do not remove or tear the label on the cartridge; this can cause leakage.
❏Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become
unusable.
❏Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.
❏Install all ink cartridges; otherwise you cannot print.
❏Do not replace ink cartridges with the power o. Do not move the print head by hand; otherwise, you may
damage the printer.
❏Aer installing the ink cartridge, the power and ink light will continues to ash while the printer is charging
ink. Do not turn o the printer during ink charging. If the ink charging is incomplete, you may not be able to
print.
❏Do not leave the printer with the ink cartridges removed or do not turn o the printer during cartridge
replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print.
Replacing Ink Cartridges
>
Ink Cartridge Handling Precautions
78
❏If you need to remove an ink cartridge temporarily, make sure you protect the ink supply area from dirt and
dust. Store the ink cartridge in the same environment as the printer, with the ink supply port facing down or
sideways. Do not store ink cartridges with the ink supply port facing up. Because the ink supply port is
equipped with a valve designed to contain the release of excess ink, there is no need to supply your own covers
or plugs.
❏Removed ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the
surrounding area when removing the cartridges.
❏is printer uses ink cartridges equipped with a green chip that monitors information such as the amount of
remaining ink for each cartridge. is means that even if the cartridge is removed from the printer before it is
expended, you can still use the cartridge aer reinserting it back into the printer. However, when reinserting a
cartridge, some ink may be consumed to guarantee printer performance.
❏For maximum ink eciency, only remove an ink cartridge when you are ready to replace it. Ink cartridges with
low ink status may not be used when reinserted.
❏To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve
remains in the cartridge when your printer indicates to replace the cartridge. e yields quoted for you do not
include this reserve.
❏Do not disassemble or remodel the ink cartridge, otherwise you may not be able to print normally.
❏You cannot use the cartridges that came with the printer for the replacement.
Ink consumption
❏To maintain optimum print head performance, some ink is consumed from all cartridges during maintenance
operations. Ink may also be consumed when you replace ink cartridge or turn the printer on.
❏When printing in monochrome or grayscale, color inks instead of black ink may be used depending on the
paper type or print quality settings. is is because a mixture of color inks is used to create black.
❏e ink in the ink cartridges supplied with your printer is partly used during initial setup. In order to produce
high quality printouts, the print head in your printer will be fully charged with ink. is one-o process
consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink
cartridges.
❏Quoted yields may vary depending on the images that you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions such as temperature.
Replacing Ink Cartridges (When Ink Light is On or
Flashing)
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be injured.
Note:
If you replace the ink cartridges while copying, the originals may move out of place. Press the
y
button to cancel and replace
the originals.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is On or Flashing)
79
1. Open the scanner unit with the document cover closed.
2. Operate the printer's buttons to move the ink cartridge holder.
Note:
Replace the cartridge that stops at the icon. If there are more expended ink cartridges, the cartridge moves to the
icon every time you press the
y
button.
❏If the
B
light is on (one or more ink cartridges are expended)
Press the
y
button. e ink cartridge holder moves to the icon. You cannot replace cartridges in this
position. Go to the next step.
❏If the
B
light ashes (one or more ink cartridges are running low)
Hold down the
y
button for 10 seconds. e ink cartridge holder moves to the icon. You cannot replace
cartridges in this position. Go to the next step.
Note:
To cancel ink cartridge replacement, keep the ink cartridges installed and turn o the printer.
Replacing Ink Cartridges
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Replacing Ink Cartridges (When Ink Light is On or Flashing)
80
3. Press the
y
button again.
e ink cartridge holder moves to the replacement position.
4. When replacing the black ink cartridge, gently shake the new black ink cartridge four or ve times and then
remove it from its package. When replacing other color cartridges, remove the new color cartridges from their
package without shaking.
c
Important:
Do not shake cartridges aer opening the package, as they may leak.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is On or Flashing)
81
5. Remove only the yellow tape.
c
Important:
Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.
6. Squeeze the tab on the ink cartridge and pull it straight up. If you cannot remove the ink cartridge, pull it
rmly.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is On or Flashing)
82
7. Insert the new ink cartridge, and then press it down rmly.
8. Close the scanner unit.
9. Press the
y
button.
Ink charging starts.
c
Important:
Aer installing the ink cartridge, the power and ink light will continues to ash while the printer is charging
ink. Do not turn o the printer during ink charging. Charging takes approximately two minutes. If the ink
charging is incomplete, you may not be able to print.
Note:
If the
B
light does not turn o, try removing and reinserting the ink cartridge.
Related Information
&“Ink Cartridge Codes” on page 76
&“Ink Cartridge Handling Precautions” on page 77
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is On or Flashing)
83
Replacing Ink Cartridges (When Ink Light is O)
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be injured.
Note:
If you replace the ink cartridges while copying, the originals may move out of place. Press the
y
button to cancel and replace
the originals.
1. Open the scanner unit with the document cover closed.
2. Hold down the
y
button for 10 seconds.
e ink cartridge holder moves to the replacement position.
Note:
To cancel ink cartridge replacement, keep the ink cartridges installed and turn o the printer.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is O)
84
3. When replacing the black ink cartridge, gently shake the new black ink cartridge four or ve times and then
remove it from its package. When replacing other color cartridges, remove the new color cartridges from their
package without shaking.
c
Important:
Do not shake cartridges aer opening the package, as they may leak.
4. Remove only the yellow tape.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is O)
85
c
Important:
Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing.
5. Squeeze the tab on the ink cartridge and pull it straight up. If you cannot remove the ink cartridge, pull it
rmly
6. Insert the new ink cartridge, and then press it down rmly.
Replacing Ink Cartridges
>
Replacing Ink Cartridges (When Ink Light is O)
86
7. Close the scanner unit.
8. Press the
y
button.
Ink charging starts.
c
Important:
Aer installing the ink cartridge, the power and ink light will continues to ash while the printer is charging
ink. Do not turn o the printer during ink charging. Charging takes approximately two minutes. If the ink
charging is incomplete, you may not be able to print.
Note:
If the
B
light does not turn o, try removing and reinserting the ink cartridge.
Related Information
&“Ink Cartridge Codes” on page 76
&“Ink Cartridge Handling Precautions” on page 77
Temporarily Printing with Black Ink
When color ink is expended and black ink still remains when printing from a computer, you can use the following
settings to continue printing for a short time using only black ink.
❏Type of paper: plain papers, Envelope
❏Color: Grayscale
❏Borderless: Not selected
❏EPSON Status Monitor 3: Enabled (for Windows only)
Because this feature is only available for approximately ve days, replace the expended ink cartridge as soon as
possible.
Replacing Ink Cartridges
>
Temporarily Printing with Black Ink
87
Note:
❏If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏e available period varies depending on the usage conditions.
Temporarily Printing with Black Ink - Windows
Do one of the following.
❏When the following window is displayed, select Print in Black.
❏When the following window is displayed, cancel printing. And then, printing again.
Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.
Follow the steps below when printing again.
1. Access the printer driver window.
Replacing Ink Cartridges
>
Temporarily Printing with Black Ink
>
Temporarily Printing with Black Ink - Windows
88
2. Clear Borderless on the Main tab.
3. Select plain papers or Envelope as the Paper Type setting on the Main tab.
4. Select Grayscale.
5. Set the other items on the Main and More Options tabs as necessary, and then click OK.
6. Click Print.
7. Click Print in Black in the window displayed.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Windows” on page 44
Temporarily Printing with Black Ink - Mac OS
Note:
To use this feature through a network, connect with Bonjour.
1. Click the printer icon in the Dock.
2. Cancel the job.
Note:
If you cannot cancel printing from the computer, cancel using the printer's control panel.
3. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver).
4. Select On as the Permit temporary black printing setting.
5. Access the print dialog.
6. Select Print Settings from the pop-up menu.
7. Select any paper size except for a borderless size as the Paper Size setting.
8. Select plain papers or Envelope as the Media Type setting.
9. Select Grayscale.
10. Set the other items as necessary.
11. Click Print.
Replacing Ink Cartridges
>
Temporarily Printing with Black Ink
>
Temporarily Printing with Black Ink - Mac OS
89
Related Information
&“Canceling Printing” on page 64
&“Loading Paper in the Rear Paper Feed” on page 38
&“Printing Basics - Mac OS” on page 45
Conserving Black Ink when the Black Ink Is Low (for
Windows Only)
When black ink is running low and there is enough color ink remaining, you can use a mixture of color inks to
create black. You can continue printing while preparing a replacement black ink cartridge.
is feature is only available when you select the following settings in the printer driver.
❏Paper Type: plain papers
❏Quality: Standard
❏EPSON Status Monitor 3: Enabled
Note:
❏If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and
then select Enable EPSON Status Monitor 3.
❏Composite black looks slightly dierent from pure black. In addition, the print speed is reduced.
❏To maintain the quality of the print head, black ink is also consumed.
Options Description
Yes Select to use a mixture of color inks to create black. This window is displayed the next time
you print a similar job.
No Select to continue using the remaining black ink. This window is displayed the next time
you print a similar job.
Disable this feature Select to continue using the remaining black ink. This window is not displayed until you
replace the black ink cartridge and it runs low again.
Replacing Ink Cartridges
>
Conserving Black Ink when the Black Ink Is Low (for Windows Only)
90
Maintaining the Printer
Preventing the Print Head from Drying
Always use the power button when turning the printer on and o.
Check that the power light is o before you disconnect the power cord.
e ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it
from drying, make sure the print head is capped properly to prevent the ink from drying.
When the power cord is unplugged or a power outage occurs while the printer is in operation, the print head may
not be capped properly. If the print head is le as it is, it will dry out causing nozzles (ink outlets) to clog.
In these cases, turn the printer on and o again as soon as possible to cap the print head.
Checking and Cleaning the Print Head
If the nozzles are clogged, the printouts become faint, there is visible banding, or unexpected colors appear. When
print quality has declined, use the nozzle check feature and check if the nozzles are clogged. If the nozzles are
clogged, clean the print head.
c
Important:
❏Do not open the scanner unit or turn o the printer during head cleaning. If the head cleaning is incomplete, you
may not be able to print.
❏Head cleaning consumes ink and should not be performed more than necessary.
❏When ink is low, you may not be able to clean the print head.
❏If print quality has not improved aer repeating nozzle check and head cleaning about four times, wait for at
least six hours without printing, and then run the nozzle check again and repeat the head cleaning if necessary.
We recommend to turn o the printer. If print quality has still not improved, contact Epson support.
❏To prevent the print head from drying out, do not unplug the printer while the power is on.
Checking and Cleaning the Print Head - Printer Buttons
1. Load A4-size plain paper in the printer.
2. Press the
P
button to turn o the printer.
Maintaining the Printer
>
Checking and Cleaning the Print Head
>
Checking and Cleaning the Print Head - Pri
…
91
3. Turn the printer on while holding the
y
button down, and then release the buttons when the power light
ashes.
e nozzle check pattern is printed.
Note:
It may take some time to start printing the nozzle check pattern.
4. Examine the printed pattern.
❏If you cannot see any broken lines or missing segments as in the following "OK" pattern, the nozzles are not
clogged. Print head cleaning is not necessary.
❏If there are broken lines or missing segments as shown in the "NG" pattern, the print head nozzles may be
clogged. Go to the next step.
5. Hold the
y
button down for ve seconds until the power light starts ashing.
Print head cleaning starts.
Note:
It may take some time to start print head cleaning.
Maintaining the Printer
>
Checking and Cleaning the Print Head
>
Checking and Cleaning the Print Head - Pri
…
92
6. When the power light stops ashing, print a nozzle check pattern again. Repeat cleaning and printing the
pattern until all lines are printed completely.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
Checking and Cleaning the Print Head - Windows
1. Load A4-size plain paper in the printer.
2. Access the printer driver window.
3. Click Nozzle Check on the Maintenance tab.
4. Follow the on-screen instructions.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Windows Printer Driver” on page 101
Checking and Cleaning the Print Head - Mac OS
1. Load A4-size plain paper in the printer.
2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
4. Click Nozzle Check.
5. Follow the on-screen instructions.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
Aligning the Print Head
If you notice a misalignment of vertical lines or blurred images, align the print head.
Maintaining the Printer
>
Aligning the Print Head
93
Aligning the Print Head - Windows
1. Load four or more sheets of A4-size plain paper in the printer.
2. Access the printer driver window.
3. Click Print Head Alignment on the Maintenance tab.
4. Follow the on-screen instructions.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Windows Printer Driver” on page 101
Aligning the Print Head - Mac OS
1. Load four or more sheets of A4-size plain paper in the printer.
2. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
3. Click Options & Supplies > Utility > Open Printer Utility.
4. Click Print Head Alignment.
5. Follow the on-screen instructions.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
Cleaning the Paper Path
When the printouts are smeared or scued, clean the roller inside.
c
Important:
Do not use tissue paper to clean the inside of the printer. e print head nozzles may be clogged with lint.
1. Make sure there is no dust or stains on the scanner glass and the document cover.
2. Load A4-size plain paper in the printer.
3. Start copying without placing an original on the scanner glass.
e paper is ejected from the printer.
Maintaining the Printer
>
Cleaning the Paper Path
94
4. Repeat this procedure until the paper is not smeared with ink.
Related Information
&“Copying Basics” on page 66
Cleaning the Scanner Glass
When the copies or scanned images are smeared, clean the scanner glass.
c
Important:
Never use alcohol or thinner to clean the printer. ese chemicals can damage the printer.
1. Open the document cover.
2. Use a so, dry, clean cloth to clean the surface of the scanner glass.
c
Important:
❏If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of
glass cleaner and a so cloth to remove it. Wipe o all remaining liquid.
❏Do not press the glass surface too hard.
❏Be careful not to scratch or damage the surface of the glass. A damaged glass surface can decrease the scan
quality.
Cleaning the Translucent Film
When the printout is not improved aer aligning the print head or cleaning the paper path, the translucent lm
inside the printer may be smeared.
Items required:
❏Cotton swabs (several)
❏Water with a few drops of detergent (2 to 3 drops of detergent in 1/4 cup of tap water)
Maintaining the Printer
>
Cleaning the Translucent Film
95
❏Light for checking smears
c
Important:
Do not use cleaning liquid other than water with a few drops of detergent.
1. Turn o the printer by pressing the
P
button.
2. Open the scanner unit.
3. Check if the translucent lm is smeared. Smears are easier to see if you use a light.
If there are smears (such as nger marks or grease) on the translucent lm (A), go to the next step.
A: Translucent lm
B: Rail
Maintaining the Printer
>
Cleaning the Translucent Film
96
c
Important:
Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe o the grease on the
rail, because this is necessary for operations.
4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then
wipe the smeared part.
c
Important:
Wipe o the smear gently. If you press the cotton swab too hard to the lm, the springs of the lm may be
dislocated and the printer may be damaged.
5. Use a new dry cotton swab to wipe the lm.
c
Important:
Do not leave any bers on the lm.
Note:
To prevent the smear from spreading, frequently replace the cotton swab with a new one.
6. Repeat steps 4 and 5 until the lm is not smeared.
7. Visually check that the lm is not smeared.
Saving Power
e printer enters sleep mode or turns o automatically if no operations are performed for a set period. You can
adjust the time before power management is applied. Any increase will aect the product's energy eciency. Please
consider the environment before making any change.
Depending on the location of purchase, the printer may have a feature that turns it o automatically if it is not
connected to the network for 30 minutes.
Saving Power - Windows
1. Access the printer driver window.
Maintaining the Printer
>
Saving Power
>
Saving Power - Windows
97
2. Click Printer and Option Information on the Maintenance tab.
3. Do one of the following.
Note:
Your product may hav e the Power O Timer feature or Power O If Disconnected and Power O If Disconnected
features depending on the location of purchase.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and click
Send.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Send. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If
Disconnected setting, and then click Send.
4. Click OK.
Related Information
&“Windows Printer Driver” on page 101
Saving Power - Mac OS
1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click Printer Settings.
4. Do one of the following.
Note:
Your product may hav e the Power O Timer feature or Power O If Inactive and Power O If Disconnected features
depending on the location of purchase.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period as the Power O Timer setting, and click
Apply.
❏Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To
make the printer turn o automatically, select the time period in the Power O If Inactive or Power O If
Disconnected setting, and then click Apply.
Maintaining the Printer
>
Saving Power
>
Saving Power - Mac OS
98
Network Service and Software
Information
is section introduces the network services and soware products available for your printer from the Epson
website.
Epson Connect Service
By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or
laptop, anytime and practically anywhere.
e features available on the Internet are as follows.
Email Print Epson iPrint remote print Scan to Cloud Remote Print Driver
✓✓ –✓
See the Epson Connect portal website for details.
https://www.epsonconnect.com/
http://www.epsonconnect.eu (Europe only)
Application for Conguring Printer Operations (Web
Cong)
Web Cong is an application that runs in a web browser, such as Internet Explorer and Safari, on a computer or
smart device. You can conrm the printer status or change the network service and printer settings. To use the
Web Cong, connect the printer and the computer or device to the same network.
e following browsers are supported.
Microso Edge, Internet Explorer 8 or later, Firefox
*
, Chrome
*
, Safari
*
*Use the latest version.
Note:
If the administrator password has not been set when accessing Web Cong, the password must be set on the administrator
password setting page.
Do not forget the user name and the password. If you forget them, you will need to contact Epson service support.
Running Web Cong on a Web Browser
1. Check the printer's IP address.
Hold down the button for at least 5 seconds to print the network status sheet, and then check the printer's
IP address.
Network Service and Software Information
>
Application for Conguring Printer Operations (Web Co
…
99
2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address.
Format:
IPv4: http://the printer's IP address/
IPv6: http://[the printer's IP address]/
Examples:
IPv4: http://192.168.100.201/
IPv6: http://[2001:db8::1000:1]/
Note:
Using the smart device, you can also run Web Cong from the maintenance screen of Epson iPrint.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Related Information
&“Printing Using Epson iPrint” on page 62
Running Web Cong on Windows
When connecting a computer to the printer using WSD, follow the steps below to run Web Cong.
1. Open the printer list on the computer.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers
in Hardware and Sound.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or
Hardware).
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
2. Right-click on your printer and select Properties.
3. Select the Web Ser v ice tab and click the URL.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Running Web Cong on Mac OS
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
Network Service and Software Information
>
Application for Conguring Printer Operations (Web Co
…
100
2. Click Options & Supplies> Show Printer Webpage.
Since the printer uses a self-signed certicate when accessing HTTPS, a warning is displayed on the browser
when you start Web Cong; this does not indicate a problem and can be safely ignored.
Windows Printer Driver
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Note:
You can change the language of the printer driver. Select the language you want to use from the Language setting on the
Maintenance tab.
Accessing the printer driver from applications
To make settings that apply only to the application you are using, access from that application.
Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties.
Note:
Operations dier depending on the application. See the application's help for details.
Accessing the printer driver from the control panel
To make settings that apply to all of the applications, access from the control panel.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel > View devices and printers in
Hardware and Sound. Right-click on your printer, or press and hold it and then select Printing preferences
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound. Right-click
on your printer, or press and hold it and then select Printing preferences.
❏Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right-
click on your printer and select Printing preferences.
❏Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer
and select Select printing preferences.
❏Windows XP
Click the start button, and select Control Panel > Printers and Other Hardware > Printers and Faxes. Right-
click on your printer and select Printing preferences.
Accessing the printer driver from the printer icon on the task bar
e printer icon on the desktop task bar is a shortcut icon allowing you to quickly access the printer driver.
If you click the printer icon and select Printer Settings, you can access the same printer settings window as the one
displayed from the control panel. If you double-click this icon, you can check the status of the printer.
Note:
If the printer icon is not displayed on the task bar, access the printer driver window, click Monitoring Preferences on the
Maintenance tab, and then select Register the shortcut icon to the taskbar.
Network Service and Software Information
>
Windows Printer Driver
101
Starting the utility
Access the printer driver window. Click the Maintenance tab.
Guide to Windows Printer Driver
Help is available in the printer driver for Windows. To view explanations of the setting items, right-click on each
item, and then click Help.
Main Tab
You can make basic settings for printing, such as paper type or paper size.
You can also make settings for printing both sides of the paper or printing multiple pages on one sheet.
Network Service and Software Information
>
Windows Printer Driver
>
Guide to Windows Printer D
…
102
Maintenance Tab
You can run maintenance features such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor 3, you can check printer status and error information.
Making Operation Settings for the Windows Printer Driver
You can make settings such as enabling EPSON Status Monitor 3.
1. Access the printer driver window.
2. Click Extended Settings on the Maintenance tab.
3. Make the appropriate settings, and then click OK.
See the online help for explanations of the setting items.
Related Information
&“Windows Printer Driver” on page 101
Mac OS Printer Driver
e printer driver controls the printer according to the commands from an application. Making settings on the
printer driver provides the best printing results. You can also check the status of the printer or keep it in top
operating condition using the printer driver utility.
Network Service and Software Information
>
Mac OS Printer Driver
104
Accessing the printer driver from applications
Click Page Setup or Print on the File menu of your application. If necessary, click Show Details (or
d
) to expand
the print window.
Note:
Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for
displaying the print screen may dier. See the application's help for details.
Starting the utility
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility.
Guide to Mac OS Printer Driver
Print dialog
Switch the pop-up menu on the center of the screen to show more items.
Pop-up Menu Descriptions
Layout You can select a layout for printing several pages on one sheet or select to print a border.
Color Matching You can adjust the colors.
Paper Handling You can reduce or enlarge the size of the print job to automatically t the paper size you
loaded.
Cover Page You can select a cover for your documents. Select Cover Page Type to set the contents to be
printed on the cover.
Print Settings You can make the basic print settings such as paper type and print quality.
Network Service and Software Information
>
Mac OS Printer Driver
>
Guide to Mac OS Printer Driver
105
Pop-up Menu Descriptions
Color Options When you select EPSON Color Controls from the Color Matching menu, you can select a
color correction method.
Note:
On OS X Mountain Lion or later, if Print Settings menu is not displayed, Epson printer driver has not been installed
correctly.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer,
and then add the printer again. Access the following website, and then enter the product name. Go to Support, and then see
Tips.
http://epson.sn
Epson Printer Utility
You can run a maintenance feature such as nozzle check and print head cleaning, and by starting EPSON Status
Monitor, you can check printer status and error information.
Network Service and Software Information
>
Mac OS Printer Driver
>
Guide to Mac OS Printer Driver
106
Making Operation Settings for the Mac OS Printer Driver
Accessing the Operation Settings Window of the Mac OS Printer Driver
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver).
Operation Settings of the Mac OS X Printer Driver
❏Skip Blank Page: Avoids printing blank pages.
❏Quiet Mode: Reduces the noise the printer makes, however, may reduce print speed.
❏Permit temporary black printing: Prints only with black ink temporarily.
❏High Speed Printing: Prints when the print head moves in both directions. e print speed is faster, but the
quality may decline.
❏Remove white borders: Removes unnecessary margins during borderless printing.
❏Warning Notications: Allows the printer driver to display warning notications.
❏Establish bidirectional communication: Usually, this should be set to On. Select O when acquiring the printer
information is impossible because the printer is shared with Windows computers on a network or for any other
reason.
Related Information
&“Temporarily Printing with Black Ink” on page 87
Application for Scanning Documents and Images
(Epson Scan 2)
Epson Scan 2 is an application for controlling scanning. You can adjust the size, resolution, brightness, contrast,
and quality of the scanned image. You can also start Epson Scan 2 from a TWAIN-compliant scanning application.
See the application's help for details.
Starting on Windows
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2> Epson Scan 2.
Starting on Mac OS
Note:
Epson Scan 2 does not support the Mac OS fast user switching feature. Turn o fast user switching.
Network Service and Software Information
>
Application for Scanning Documents and Images (Epso
…
107
Select Go > Applications > Epson Soware > Epson Scan 2.
Related Information
&“Scanning Using Epson Scan 2” on page 67
&“Installing Applications” on page 111
Adding the Network Scanner
Before using Epson Scan 2, you need to add the network scanner.
1. Start the soware, and then click Add on the Scanner Settings screen.
Note:
❏If Add is grayed out, click Enable Editing.
❏If the main screen of Epson Scan 2 is displayed, it has already been connected to the scanner. If you want to connect
to another network, select Scanner > Settings to open the Scanner Settings screen.
2. Add the network scanner. Enter the following items, and then click Add.
❏Model: Select the scanner you want to connect to.
❏Name: Enter the scanner name within 32 characters.
❏Search for Network: When the computer and the scanner are on the same network, the IP address is
displayed. If it is not displayed, click the button. If the IP address is still not displayed, click Enter
address, and then enter the IP address directly.
3. Select the scanner on the Scanner Settingsscreen, and then click OK.
Application for Conguring Scanning Operations from
the Control Panel (Epson Event Manager)
Epson Event Manager is an application that allows you to manage scanning from the control panel and save images
to a computer. You can add your own settings as presets, such as the document type, the save folder location, and
the image format. See the application's help for details.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Event Manager.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > Epson Soware > Event Manager.
Starting on Mac OS
Go > Applications > Epson Soware > Event Manager.
Network Service and Software Information
>
Application for Conguring Scanning Operations from t
…
108
Related Information
&“Installing Applications” on page 111
Application for Scanning from a Computer (Epson
ScanSmart)
is application allows you to scan documents and photos easily, and then save the scanned images in simple steps.
See the Epson ScanSmart help for details on using the features.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson ScanSmart.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson ScanSmart.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson ScanSmart.
Application for Quick and Fun Printing from a
Computer (Epson Photo+)
Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can use a
variety of templates and perform image correction and adjust the position while viewing a preview of your
document. You can also brighten up your images by adding text and stamps wherever you like. When printing on
genuine Epson photo paper, the ink performance is maximized creating a beautiful nish with excellent coloring.
It also comes with the following features. See the application's help for details. You can download the latest
applications from the Epson website.
http://www.epson.com
❏Printing disc labels (supported models only)
❏Printing created QR codes
❏Printing photos showing the shooting date and time
Note:
To use this application the printer driver for this printer must be installed.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > Epson Photo+.
Network Service and Software Information
>
Application for Quick and Fun Printing from a Compute
…
109
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7
Click the start button, and select All Programs or Programs > Epson Soware > Epson Photo+.
Starting on Mac OS
Select Go > Applications > Epson Soware > Epson Photo+.
Related Information
&“Installing Applications” on page 111
Application for Easily Operating the Printer from a
Smart device (Epson Smart Panel)
Epson Smart Panel is an application that allows you to perform printer operations easily including printing,
copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart
device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.
You can also copy easily by registering a copy favorite.
Search for and install Epson Smart Panel from App Store or Google Play.
Application for Updating Software and Firmware
(EPSON Software Updater)
EPSON Soware Updater is an application that installs new soware, and updates rmware over the Internet. If
you want to check for update information regularly, you can set the interval for checking for updates in EPSON
Soware Updater's Auto Update Settings.
Starting on Windows
❏Windows 10
Click the start button, and then select Epson Soware > EPSON Soware Updater.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs (or Programs) > Epson Soware > EPSON Soware
Updater.
Network Service and Software Information
>
Application for Updating Software and Firmware (EPSO
…
110
Note:
You can also start EPSON Soware Updater by clicking the printer icon on the task bar on the desktop, and then selecting
Soware Update.
Starting on Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
Related Information
&“Installing Applications” on page 111
Installing Applications
Connect your computer to the network and install the latest version of applications from the website.
Note:
❏Log on to your computer as an administrator. Enter the administrator password if the computer prompts you.
❏When reinstalling an application, you need to uninstall it rst.
1. Quit all running applications.
2. When installing the printer driver or Epson Scan 2, disconnect the printer and the computer temporarily.
Note:
Do not connect the printer and the computer until you are instructed to do so.
3. Access to the following website, and then enter the product name.
http://epson.sn
4. Select Setup, and then click Download.
5. Click or double-click the downloaded le, and then follow the on-screen instructions.
Note:
If you are using a Windows computer and you cannot download applications from the website, install them from the
soware disc that came with the printer.
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 110
&“Uninstalling Applications” on page 112
Adding the Printer (for Mac OS Only)
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax).
2. Click +, and then select your printer on the screen displayed.
3. Select your printer from Use.
Network Service and Software Information
>
Adding the Printer (for Mac OS Only)
111
4. Click Add.
Note:
If your printer is not listed, check that it is correctly connected to the computer and that the printer is on.
Updating Applications and Firmware
You may be able to clear certain problems and improve or add functions by updating the applications and the
rmware. Make sure you use the latest version of the applications and rmware.
1. Make sure that the printer and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications or the rmware.
c
Important:
Do not turn o the computer or the printer until the update is complete; otherwise, the printer may
malfunction.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications from your local Epson website.
http://www.epson.com
Related Information
&“Application for Updating Soware and Firmware (EPSON Soware Updater)” on page 110
Uninstalling Applications
Log in to your computer as an administrator. Enter the administrator password if the computer prompts you.
Uninstalling Applications - Windows
1. Press the
P
button to turn o the printer.
2. Quit all running applications.
3. Open Control Panel:
❏Windows 10
Click on the start button, and then select Windows System > Control Panel.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel.
❏Windows 7/Windows Vista/Windows XP
Click the start button and select Control Panel.
Network Service and Software Information
>
Uninstalling Applications
>
Uninstalling Applications
…
112
4. Open Uninstall a program (or Add or Remove Programs):
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista
Select Uninstall a program in Programs.
❏Windows XP
Click Add or Remove Programs.
5. Select the application you want to uninstall.
You cannot uninstall the printer driver if there is any print jobs. Delete or wait to be printed the jobs before
uninstalling.
6. Uninstall the applications:
❏Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista
Click Uninstall/Change or Uninstall.
❏Windows XP
Click Change/Remove or Remove.
Note:
If the User Account Control window is displayed, click Continue.
7. Follow the on-screen instructions.
Uninstalling Applications - Mac OS
1. Download the Uninstaller using EPSON Soware Updater.
Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the
application.
2. Press the
P
button to turn o the printer.
3. To uninstall the printer driver, select System Preferences from the Apple menu > Printers & Scanners (or
Print & Scan, Print & Fax), and then remove the printer from the enabled printers list.
4. Quit all running applications.
5. Select Go > Applications > Epson Soware > Uninstaller.
6. Select the application you want to uninstall, and then click Uninstall.
c
Important:
e Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet
printers and you only want to delete some drivers, delete all of them rst, and then install the necessary printer
driver again.
Note:
If you cannot nd the application you want to uninstall in the application list, you cannot uninstall using the
Uninstaller. In this situation, select Go > Applications > Epson Soware, select the application you want to uninstall,
and then drag it to the trash icon.
Network Service and Software Information
>
Uninstalling Applications
>
Uninstalling Applications
…
113
Solving Problems
Checking the Printer Status
Lights and Printer Status
Lights on the control panel indicates the status of the printer.
Normal Status
: On
Light Status
The printer is connected to a wireless (Wi-Fi) network.
The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
Error Status
When an error occurs, the light turns on or ashes. Details of the error are displayed on the computer screen.
/ : On
/ : Flashing
Light Status Solutions
Wi-Fi connection error has occurred. Press the button to clear the error and try again.
An ink cartridge is expended or there is
insucient ink in the cartridge to charge the
ink.
To ensure you receive premium print quality and to
help protect your print head, a variable ink safety
reserve remains in the cartridge when your printer
indicates it is time to replace the cartridge. Replace
with a new ink cartridge.
An ink cartridge is not installed. Install the ink cartridge.
An ink cartridge has not been recognized. Press the ink cartridge down rmly.
An unsupported ink cartridge has been
installed.
Install an ink cartridge that is supported by this
printer.
You cannot use the cartridges that came with your
printer for replacement.
Solving Problems
>
Checking the Printer Status
>
Lights and Printer Status
115
Light Status Solutions
An ink cartridge is nearly expended.
You can print until the
H
light turns on.
Prepare a new ink cartridge. You can check the ink
levels from the computer.
No paper is loaded or more than one sheet
has been fed at a time. Load paper and press the or button.
Flashing slowly (at 1.25 second intervals)
A paper jam has occurred. Remove the paper and press the or button.
Flashing fast (at 0.5 second intervals)
Paper remains inside the printer.
Load A4 size paper in the rear paper feed, and then
press the or button to remove the paper
inside. Load paper in the portrait direction.
❏The printer was not turned o correctly.*
❏Because the printer was turned o while
operating, the nozzles may have dried
and clogged.
* The power was turned o with a power
strip or breaker, the plug was pulled out of
the outlet, or an electrical failure occurred.
❏After clearing the error by pressing the or
button, we recommend performing a nozzle
check. Cancel any pending print jobs.
❏To turn o the printer, make sure you press the
P
button.
Flashing simultaneously
An ink pad is nearing or at the end of its
service life.
The ink pads need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Flashing alternately
A borderless printing ink pad is nearing or at
the end of its service life.
The borderless printing ink pad need to be replaced.
Contact Epson or an authorised Epson service
provider to replace the ink pad
*1
. It is not a user-
serviceable part.
When a message saying that you can continue
printing is displayed on the computer, press the
or button to continue printing. The lights stop
ashing for the time being, however, they will
continue to ash at regular intervals until the ink pad
is replaced.
Borderless printing is not available, but printing with
a border is available.
Solving Problems
>
Checking the Printer Status
>
Lights and Printer Status
116
Light Status Solutions
The printer has started in recovery mode
because the rmware update failed.
Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
rmware over a network connection.)
2. Visit your local Epson website for further
instructions.
A printer error has occurred. Open the scanner unit and remove any paper or
protective material inside the printer. Turn the power
o and on again.
If the error continues to occur after turning the power
o and on again, contact Epson support.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how oen
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. e need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specications. e printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. e Epson warranty
does not cover the cost of this replacement.
Related Information
&“Removing Jammed Paper” on page 118
&“Contacting Epson Support” on page 153
&“Installing Applications” on page 111
&“Updating Applications and Firmware” on page 112
Checking the Printer Status - Windows
1. Access the printer driver window.
2. Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
❏You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not
added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut
icon to the taskbar.
❏If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
&“Windows Printer Driver” on page 101
Solving Problems
>
Checking the Printer Status
>
Checking the Printer Status - Windows
117
Checking the Printer Status - Mac OS
1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
You can check the printer status, ink levels, and error status.
Removing Jammed Paper
Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.
c
Important:
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Related Information
&“Lights and Printer Status” on page 17
Removing Jammed Paper from the Rear Paper Feed
Remove the jammed paper.
Solving Problems
>
Removing Jammed Paper
>
Removing Jammed Paper from the Rear Paper Feed
118
Removing Jammed Paper from the Output Tray
Remove the jammed paper.
Removing Jammed Paper from Inside the Printer
!
Caution:
❏Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be
injured.
❏Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating,
it could cause an injury. Be careful not to touch the protruding parts to avoid injury.
1. Open the scanner unit with the document cover closed.
Solving Problems
>
Removing Jammed Paper
>
Removing Jammed Paper from Inside the Printer
119
Paper Does Not Feed Correctly
Check the following points, and then take the appropriate actions to solve the problem.
❏Place the printer on a at surface and operate in the recommended environmental conditions.
❏Use paper supported by this printer.
❏Follow the paper handling precautions.
❏Do not load more than the maximum number of sheets specied for the paper. For plain paper, do not load
above the line indicated by the triangle symbol on the edge guide.
Related Information
&“Environmental Specications” on page 149
&“Paper Handling Precautions” on page 35
&“Available Paper and Capacities” on page 36
Paper Jams
❏Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏Load one sheet of paper at a time if you have loaded several sheets of paper.
Related Information
&“Removing Jammed Paper” on page 118
&“Loading Paper in the Rear Paper Feed” on page 38
Paper Feeds at a Slant
Load paper in the correct direction, and slide the edge guides against the edges of the paper.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
Several Sheets of Paper are Fed at a Time
❏Load one sheet of paper at a time.
❏When several sheets of paper are fed at a time during manual 2-sided printing, remove any paper which is
loaded in the printer before you reload the paper.
Solving Problems
>
Paper Does Not Feed Correctly
>
Several Sheets of Paper are Fed at a Time
121
Power and Control Panel Problems
Power Does Not Turn On
❏Make sure the power cord is securely plugged in.
❏Hold down the
P
button for a little longer.
Power Does Not Turn O
Hold down the
P
button for a little longer. If you still cannot turn o the printer, unplug the power cord. To
prevent the print head from drying out, turn the printer back on and turn it o by pressing the
P
button.
Power Turns O Automatically
❏Windows
Click Printer and Option Information on the printer driver's Maintenance tab.
❏Disable the Power O If Inactive and Power O If Disconnected settings.
❏Disable the Power O Timer setting.
❏Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Printer Settings.
❏Disable the Power O If Inactive and Power O If Disconnected settings.
❏Disable the Power O Timer setting.
Note:
Your product may hav e the Power O Timer feature or Power O If Inactive and Power O If Disconnected features
depending on the location of purchase.
Cannot Print from a Computer
Checking the Connection (USB)
❏Connect the USB cable securely to the printer and the computer.
❏If you are using a USB hub, try to connect the printer directly to the computer.
❏If the USB cable cannot be recognized, change the port, or change the USB cable.
Solving Problems
>
Cannot Print from a Computer
>
Checking the Connection (USB)
122
❏If the printer cannot print using a USB connection, try the following.
Disconnect the USB cable from the computer. Right-click on the printer icon displayed on the computer, and
then select Remove Device. Next, connect the USB cable to the computer and try a test print.
Re-set the USB connection by following the steps in this manual for changing the connection method to a
computer. See the related information link below for details.
Related Information
&“Changing the Connection Method to a Computer” on page 33
Checking the Connection (Network)
❏When you have changed your wireless router or provider, try making network settings for the printer again.
Connect the computer or smart device to the same SSID as the printer.
❏Tur n o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and
computer or smart device closer to the wireless router to help with radio wave communication, and then try to
make network settings again.
❏Print the network connection report. See the related information link below for details. If the report shows that
the network connection failed, check the network connection report and then follow the printed solutions.
❏If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address
may not be assigned correctly. Restart the wireless router or reset the network settings for the printer. If this
does not solve the problem, see the documentation for the wireless router.
❏Try accessing any website from your computer to make sure that your computer's network settings are correct.
If you cannot access any website, there is a problem on the computer. Check the network connection of the
computer.
Related Information
&“Connecting to a Computer” on page 22
&“Printing a Network Connection Report” on page 27
Solving Problems
>
Cannot Print from a Computer
>
Checking the Connection (Network)
123
Checking the Software and Data
❏Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the
available functions are limited. We recommend using a genuine Epson printer driver. See the related
information link below for details.
❏If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Related Information
&“Checking for Genuine Epson Printer Drivers” on page 124
&“Installing Applications” on page 111
Checking for Genuine Epson Printer Drivers
You can check if a genuine Epson printer driver is installed on your computer by using one of the following
methods.
Windows
Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to
open the print server properties window.
❏Windows 10/Windows 8.1/Windows 8/Windows 7
Click the printer icon, and then click Print server properties at the top of the window.
❏Windows Vista
Right-click on the Printers folder, and then click Run as administrator > Server Properties.
❏Windows XP
From the File menu, select Server Properties.
Solving Problems
>
Cannot Print from a Computer
>
Checking the Software and Data
124
Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on
your computer.
Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a
genuine Epson printer driver is installed on your computer.
Related Information
&“Installing Applications” on page 111
Solving Problems
>
Cannot Print from a Computer
>
Checking the Software and Data
125
Checking the Printer Status from the Computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏Check if there are any paused print jobs.
If unnecessary data remains, select Cancel all documents from the Printer menu.
❏Make sure the printer is not oine or pending.
If the printer is oine or pending, clear the oine or pending setting from the Printer menu.
❏Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer. If there are multiple icons in
Control Panel > View devices and printers (Printers, Printers and Faxes), see the following to select the icon.
Example)
USB connection: EPSON XXXX Series
Network connection: EPSON XXXX Series (network)
If you install the printer driver multiple times, copies of printer driver may be created. If copies such as "EPSON
XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
❏Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection.
Checking the Printer Status from the Computer (Mac OS)
Make sure the printer status is not Pause.
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
Solving Problems
>
Cannot Print from a Computer
>
Checking the Printer Status from the Computer (Mac OS)
126
When You Cannot Make Network Settings
❏Turn o the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and
computer or smart device closer to the wireless router to help with radio wave communication, and then try to
make network settings again.
❏Press the button to print the network connection report. Check it and then follow the printed solutions.
Related Information
&“Cannot Connect from Devices Even ough Network Settings are No Problems” on page 127
&“Printing a Network Connection Report” on page 27
Cannot Connect from Devices Even Though Network Settings are
No Problems
If you cannot connect from the computer or smart device to the printer even though the network connection
report does not show any problems, see the following.
❏When you are using multiple wireless routers at the same time, you may not be able to use the printer from the
computer or smart device depending on the settings of the wireless routers. Connect the computer or smart
device to the same wireless router as the printer.
Disable the tethering function on the smart device if it is enabled.
Solving Problems
>
When You Cannot Make Network Settings
>
Cannot Connect from Devices Even Though Net
…
127
❏You may not be able to connect to the wireless router when the wireless router has multiple SSIDs and devices
are connected to dierent SSIDs on the same wireless router. Connect the computer or smart device to the same
SSID as the printer.
❏A wireless router that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If
you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the printer because the
printer only supports communication over 2.4 GHz. Connect the computer or smart device to the same SSID as
the printer.
❏Most wireless routers have a privacy separator feature that blocks communication between connected devices. If
you cannot communicate between the printer and the computer or smart device even if they are connected to
the same network, disable the privacy separator on the wireless router. See the manual provided with the
wireless router for details.
Solving Problems
>
When You Cannot Make Network Settings
>
Cannot Connect from Devices Even Though Net
…
128
Related Information
&“Checking the SSID Connected to the Printer” on page 130
&“Checking the SSID for the Computer” on page 131
When You Cannot Connect Using Wi-Fi Direct (Simple AP)
Connection
If the maximum number of devices have already been connected, you cannot connect any more devices. See the
following and try to re-connect.
Check how many devices are connected
Check how many devices are connected to the printer. If the number of connected devices has not exceeded the
maximum, a connection error may have occurred. Move the printer and computer or smart device closer to the
wireless router to help with radio wave communication, check that the SSID and password are correct, and then
try to make network settings again.
❏Network status sheet
Solving Problems
>
When You Cannot Make Network Settings
>
When You Cannot Connect Using Wi-Fi Direct (Si
…
129
❏Product status screen for Web Cong
Launch a web browser from the connected device, and then enter the IP address for Wi-Fi Direct (Simple AP)
to open Web Cong. Tap Product Status > Wi-Fi Direct and check the Wi-Fi Direct status.
Disconnect unnecessary devices
If the maximum number of devices have already been connected to the printer, disconnect the unnecessary devices
and try to connect the new device.
Delete the SSID for Wi-Fi Direct on the Wi-Fi screen for the device that you do not need to connect to the printer.
Checking the SSID Connected to the Printer
You can check the SSID by printing a network connection report, network status sheet, or on Web Cong.
Solving Problems
>
When You Cannot Make Network Settings
>
Checking the SSID Connected to the Printer
130
Checking the SSID for the Computer
Windows
Click in the task tray on the desktop. Check the name of the connected SSID from the list displayed.
Mac OS
Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is
indicated with a check mark.
Solving Problems
>
When You Cannot Make Network Settings
>
Checking the SSID for the Computer
131
Wireless LAN (Wi-Fi) Connections Become Unstable When Using
USB 3.0 Devices on a Mac
When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the
following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
❏Place the device that is connected to the USB 3.0 port further away from the computer.
❏If the printer supports the 5 GHz frequency range, connect to the SSID for the 5 GHz range.
Related Information
&“Wi-Fi Specications” on page 147
Printout Problems
Printout is Scued or Color is Missing
If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be
discharged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
Related Information
&“Checking and Cleaning the Print Head” on page 91
Banding or Unexpected Colors Appear
e print head nozzles may be clogged. Perform a nozzle check to check if the print head nozzles are clogged.
Clean the print head if any of the print head nozzles are clogged.
Related Information
&“Checking and Cleaning the Print Head” on page 91
Solving Problems
>
Printout Problems
>
Banding or Unexpected Colors Appear
132
Colored Banding Appears at Intervals of Approximately 2.5 cm
❏Select the appropriate paper type setting for the type of paper loaded in the printer.
❏Align the print head.
❏When printing on plain paper, print using a higher quality setting.
Related Information
&“List of Paper Type” on page 38
&“Aligning the Print Head” on page 93
Blurry Prints, Vertical Banding, or Misalignment
Align the print head.
Related Information
&“Aligning the Print Head” on page 93
Print Quality Does Not Improve Even After Aligning the Print Head
During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical
lines may be misaligned. If print quality does not improve, disable the bidirectional (or high speed) setting.
Disabling this setting may slow down printing speed.
❏Windows
Clear High Speed on the printer driver’s More Options tab.
Solving Problems
>
Printout Problems
>
Blurry Prints, Vertical Banding, or Misalignment
133
❏Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver). Select O as the High Speed Printing
setting.
Print Quality is Poor
Check the following if the print quality is poor due to blurry prints, banding, missing colors, faded colors, and
misalignment in the prints.
Checking the printer
❏Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
❏Align the print head.
Checking the paper
❏Use paper supported by this printer.
❏Do not print on paper that is damp, damaged, or too old.
❏If the paper is curled or the envelope is pued up, atten it.
❏Do not stack the paper immediately aer printing.
❏Dry the printouts completely before ling or displaying them. When drying the printouts, avoid direct sun light,
do not use a dryer, and do not touch the printed side of paper.
❏When printing images or photos, Epson recommends using genuine Epson paper rather than plain paper. Print
on the printable side of the genuine Epson paper.
Checking the print settings
❏Select the appropriate paper type setting for the type of paper loaded in the printer.
❏Print using a higher quality setting.
Checking the ink cartridge
❏Epson recommends using the ink cartridge before the date printed on the package.
❏For best results, use up ink cartridge within six months of opening the package.
❏Try to use genuine Epson ink cartridges. is product is designed to adjust colors based on the use of genuine
Epson ink cartridges. e use of non-genuine ink cartridges may cause print quality to decline.
Related Information
&“Available Paper and Capacities” on page 36
&“List of Paper Type” on page 38
&“Paper Handling Precautions” on page 35
&“Checking and Cleaning the Print Head” on page 91
&“Aligning the Print Head” on page 93
Solving Problems
>
Printout Problems
>
Print Quality is Poor
134
Paper Is Smeared or Scued
❏When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct
direction and slide the edge guides to the edges of the paper.
❏When vertical banding appears or the paper is smeared, clean the paper path.
❏Place the paper on a at surface to check if it is curled. If it is, atten it.
❏When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Cleaning the Paper Path” on page 94
Printed Photos are Sticky
You may be printing on the wrong side of the photo paper. Make sure you are printing on the printable side.
When printing on the wrong side of the photo paper, you need to clean the paper path.
Related Information
&“Cleaning the Paper Path” on page 94
Images or Photos are Printed in Unexpected Colors
When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default
depending on the paper type. Try change the setting.
On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene
Correction setting from Auto Correct to any other option. If changing the setting does not work, use any color
correction method other than PhotoEnhance in Color Management.
Solving Problems
>
Printout Problems
>
Images or Photos are Printed in Unexpected Colors
135
Related Information
&“Adjusting the Print Color” on page 60
Colors Dier from What You See on the Display
❏Display devices such as computer screens have their own display properties. If the display is unbalanced, the
image are not displayed with proper brightness and colors. Adjust the properties of the device.
❏Light shining into the display has an eect on how the image is seen on the display. Avoid direct sunlight and
conrm the image where an appropriate illuminance is assured.
❏Colors may dier from what you see on smart devices such as smart phones or tablets with high-resolution
displays.
❏Colors on a display are not quite identical to those on paper because the display device and the printer have a
dierent process of producing colors.
Cannot Print Without Margins
Make borderless setting in the print settings. If you select a paper type that does not support borderless printing,
you cannot select Borderless. Select a paper type that supports borderless printing.
Related Information
&“Printing Basics - Windows” on page 44
&“Printing Basics - Mac OS” on page 45
Edges of the Image are Cropped During Borderless Printing
During borderless printing, the image is slightly enlarged and the protruding area is cropped. Select a smaller
enlargement setting.
❏Windows
Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the settings.
❏Mac OS
Change the Expansion setting from the print dialog's Print Settings menu.
The Position, Size, or Margins of the Printout Are Incorrect
❏Load paper in the correct direction, and slide the edge guides against the edges of the paper.
❏When placing the originals on the scanner glass, align the corner of the original with the corner indicated by a
symbol on the frame of the scanner glass. If the edges of the copy are cropped o, move the original slightly
away from the corner.
Solving Problems
>
Printout Problems
>
The Position, Size, or Margins of the Printout Are Incorrect
136
❏When placing the originals on the scanner glass, clean the scanner glass and the document cover using a dry,
so, clean cloth. If there is dust or stains on the glass, the copy area may extend to include the dust or stains,
resulting in the wrong copying position or small images.
❏Select the appropriate paper size setting.
❏Adjust the margin setting in the application so that it falls within the printable area.
Related Information
&“Loading Paper in the Rear Paper Feed” on page 38
&“Placing Originals on the Scanner Glass” on page 42
&“Cleaning the Scanner Glass” on page 95
&“Printable Area” on page 145
Printed Characters Are Incorrect or Garbled
❏Connect the USB cable securely to the printer and the computer.
❏Cancel any paused print jobs.
❏Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled
text may be printed next time you start the computer.
❏If you use the printer driver you had previously used, printed characters may be garbled. Make sure that the
printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.
Related Information
&“Canceling Printing” on page 64
The Printed Image Is Inverted
Clear any mirror image settings in the printer driver or the application.
❏Windows
Clear Mirror Image on the printer driver's More Options tab.
❏Mac OS
Clear Mirror Image from the print dialog's Print Settings menu.
Mosaic-Like Patterns in the Prints
When printing images or photos, print using high-resolution data. Images on websites are oen low resolution
although they look good enough on the display, and so print quality may decline.
Solving Problems
>
Printout Problems
>
Mosaic-Like Patterns in the Prints
137
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied
Image
❏Clean the paper path.
❏Clean the scanner glass.
❏Do not press too hard on the original or the document cover when you are placing the originals on the scanner
glass.
Related Information
&“Cleaning the Paper Path” on page 94
&“Cleaning the Scanner Glass” on page 95
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
Place the original at a slightly dierent angle.
An Image of the Reverse Side of the Original Appears in the Copied
Image
For a thin original, place the original on the scanner glass and then place a piece of black paper over it.
The Printout Problem Could Not be Cleared
If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the
printer driver.
Related Information
&“Uninstalling Applications” on page 112
&“Installing Applications” on page 111
Other Printing Problems
Printing Is Too Slow
❏Close any unnecessary applications.
❏Lower the quality setting. High quality printing slows down the printing speed.
Solving Problems
>
Other Printing Problems
>
Printing Is Too Slow
138
❏Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while
moving in both directions, and the printing speed increases.
❏Windows
Select High Speed on the printer driver's More Options tab.
❏Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select On as the High Speed
Printing setting.
❏Disable Quiet Mode.
❏Windows
Disable the Quiet Mode setting on the printer driver's Main tab.
❏Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer. Click Options & Supplies > Options (or Driver). Select O as the Quiet Mode
setting.
Printing or Copying Slows Down Dramatically During Continuous
Operation
Printing or Copying slows down to prevent the printer mechanism from overheating and being damaged.
However, you can continue operation. To return to normal speed, leave the printer idle for at least 30 minutes. e
speed does not return to normal if the power is o.
Cannot Start Scanning
❏Connect the USB cable securely to the printer and the computer. If you are using a USB hub, try to connect the
printer directly to the computer.
❏If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
❏Make sure that the correct printer (scanner) is selected on Epson Scan 2.
Check whether or not the printer is recognized when using Windows
In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. e printer (scanner) should
be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-
install Epson Scan 2. See the following to access Scanner and Camera.
❏Windows 10
Click on the start button, and then select Windows System > Control Panel, enter "Scanner and Camera" in the
search charm, click View scanners and cameras, and then check if the printer is displayed.
❏Windows 8.1/Windows 8
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show
Scanner and Camera, and then check if the printer is displayed.
Solving Problems
>
Cannot Start Scanning
139
❏Windows 7
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View
scanners and cameras, and then check if the printer is displayed.
❏Windows Vista
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then check
if the printer is displayed.
❏Windows XP
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and then
check if the printer is displayed.
Related Information
&“Uninstalling Applications” on page 112
&“Installing Applications” on page 111
Cannot Start Scanning when Using the Control Panel
❏Make sure Epson Scan 2 and Epson Event Manager are installed correctly.
❏Check the scanning setting assigned in Epson Event Manager.
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from
the Scanner Glass
❏Clean the scanner glass.
❏Remove any trash or dirt that adheres to the original.
❏Do not press with too much force on the original or the document cover. If you press with too much force,
blurring, smudges, and spots may occur.
Related Information
&“Cleaning the Scanner Glass” on page 95
The Image Quality Is Rough
❏Set the Mode in Epson Scan 2 according to the original you want to scan. Scan using the settings for documents
in Document Mode, and the settings for photos in Photo Mode.
❏In Epson Scan 2, adjust the image using items on the Advanced Settings tab, and then scan.
❏If the resolution is low, try increasing the resolution and then scanning.
Related Information
&“Scanning Using Epson Scan 2” on page 67
Solving Problems
>
Scanned Image Problems
>
The Image Quality Is Rough
140
Oset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏In Epson Scan 2, select the Advanced Settings tab, and then adjust the Brightness.
is feature may not be available depending on the settings on the Main Settings tab > Image Type or other
settings on the Advanced Settings tab.
❏In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text
Enhancement.
❏When scanning from the scanner glass, place black paper or a desk pad over the original.
Related Information
&“Placing Originals on the Scanner Glass” on page 42
Text is Blurred
❏In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text
Enhancement.
❏Select Document Mode as the Mode in Epson Scan 2. Scan using the settings for documents in Document
Mode.
❏In Document Mode in Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White,
adjust reshold on the Advanced Settings tab. When you increase the reshold, the black color area
becomes larger.
❏If the resolution is low, try increasing the resolution and then scanning.
Related Information
&“Scanning Documents (Document Mode)” on page 67
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
❏On the Advanced Settings tab in Epson Scan 2, set Descreening.
❏Change the resolution, and then scan again.
Related Information
&“Scanning Using Epson Scan 2” on page 67
Solving Problems
>
Scanned Image Problems
>
Moiré Patterns (Web-Like Shadows) Appear
141
Cannot Scan the Correct Area on the Scanner Glass
❏Make sure the original is placed correctly against the alignment marks.
❏If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
❏When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.79 in.)
between the originals.
Related Information
&“Placing Originals on the Scanner Glass” on page 42
&“Cleaning the Scanner Glass” on page 95
Cannot Preview in Thumbnail
❏When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.79 in.)
between the originals.
❏Check that the original is placed straight.
❏Depending on the original, previewing may not be performed in umbnail. In this situation, clear the
umbnail check box at the top of the preview widow to preview the entire scanned area, and then create
marquees manually.
Related Information
&“Scanning Using Epson Scan 2” on page 67
Text is Not Recognized Correctly when Saving as a Searchable PDF
❏On the Image Format Options window in Epson Scan 2, check that Text L anguage is set correctly on the Text
tab.
❏Check that the original is placed straight.
❏Use an original with clear text. Text recognition may decline for the following types of originals.
❏Originals that have been copied a number of times
❏Originals received by fax (at low resolutions)
❏Originals on which the letter spacing or line spacing is too small
❏Originals with ruled lines or underlining over the text
❏Originals with hand-written text
❏Originals with creases or wrinkles
❏In Document Mode in Epson Scan 2, when Image Type on the Main Settings tab is set to Black & White,
adjust reshold on the Advanced Settings tab. When you increase the reshold, black becomes stronger.
❏In Document Mode in Epson Scan 2, select the Advanced Settings tab, and then Image Option > Text
Enhancement.
Related Information
&“Scanning Documents (Document Mode)” on page 67
Solving Problems
>
Scanned Image Problems
>
Text is Not Recognized Correctly when Saving as a Searchable PDF
142
Cannot Solve Problems in the Scanned Image
If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.
Note:
Epson Scan 2 Utility is an application that comes with Epson Scan 2.
1. Start Epson Scan 2 Utility.
❏Windows 10
Click the start button, and then select EPSON > Epson Scan 2 Utility.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Windows 7/Windows Vista/Windows XP
Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan
2 Utility.
❏Mac OS
Select Go > Applications > Epson Soware > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note:
If initialization does not solve the problem, uninstall and re-install Epson Scan 2.
Related Information
&“Uninstalling Applications” on page 112
&“Installing Applications” on page 111
Other Scanning Problems
Scanning Is Too Slow
Lower the resolution.
Related Information
&“Scanning Using Epson Scan 2” on page 67
Scanning Slows Down Dramatically During Continuous Scanning
Scanning slows down to prevent the printer mechanism from overheating and being damaged. However, you can
continue scanning. To return to normal scanning speed, leave the printer idle for at least 30 minutes. Scanning
speed does not return to normal if the power is o.
Solving Problems
>
Other Scanning Problems
>
Scanning Slows Down Dramatically During Continuous Scanning
143
Scanning Stops when Scanning to PDF/Multi-TIFF
❏When scanning using Epson Scan 2, you can continuously scan up to 999 pages in PDF format and up to 200
pages in Multi-TIFF format.
❏When scanning large volumes, we recommend scanning in grayscale.
❏Increase the free space on the computer's hard disk. Scanning may stop if there is not enough free space.
❏Try scanning at a lower resolution. Scanning stops if the total data size reaches the limit.
Related Information
&“Scanning Using Epson Scan 2” on page 67
Other Problems
Slight Electric Shock when Touching the Printer
If many peripherals are connected to the computer, you may feel a slight electric shock when touching the printer.
Install a ground wire to the computer that is connected to the printer.
Operation Sounds Are Loud
If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed.
Depending on the paper type and print quality settings you selected, there may be no dierence in the printer's
noise level.
❏Windows
Enable Quiet Mode on the Main tab in the printer driver.
❏Mac OS
Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting.
Application Is Blocked by a Firewall (for Windows Only)
Add the application to the Windows Firewall allowed program in security settings on the Control Panel.
Solving Problems
>
Other Problems
>
Application Is Blocked by a Firewall (for Windows Only)
144
Appendix
Technical Specications
Printer Specications
Print Head Nozzle Placement Black ink nozzles: 180
Color ink nozzles: 59 for each color
Weight of Paper
*
Plain Paper 64 to 90 g/m(17 to 24lb)
Envelopes Envelope #10, DL, C6: 75 to 90 g/m (20 to 24 lb)
* Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline
depending on the paper properties or quality.
Printable Area
Printable Area for Single Sheets
Print quality may decline in the shaded areas due to the printer's mechanism.
Printing with borders
A 3.0 mm (0.12 in.)
B 3.0 mm (0.12 in.)
C 40.0 mm (1.57 in.)
D 32.0 mm (1.26 in.)
Borderless printing
A 43.0 mm (1.69 in.)
B 35.0 mm (1.38 in.)
Appendix
>
Technical Specications
>
Printer Specications
145
Printable Area for Envelopes
Print quality may decline in the shaded areas due to the printer's mechanism.
A 3.0 mm (0.12 in.)
B 5.0 mm (0.20 in.)
C 18.0 mm (0.71 in.)
D 40.0 mm (1.57 in.)
Scanner Specications
Scanner Type Flatbed
Photoelectric Device CIS
Maximum Document Size 216×297 mm (8.5×11.7 in.)
A4, Letter
Resolution 1200 dpi (main scan)
2400 dpi (sub scan)
Color Depth Color
❏48 bits per pixel internal (16 bits per pixel per color internal)
❏24 bits per pixel external (8 bits per pixel per color external)
Grayscale
❏16 bits per pixel internal
❏8 bits per pixel external
Black and white
❏16 bits per pixel internal
❏1 bits per pixel external
Light Source LED
Interface Specications
For Computer Hi-Speed USB
*
* USB 3.0 cables are not supported.
Appendix
>
Technical Specications
>
Interface Specications
146
Network Function List
Network Functions and IPv4/IPv6
Functions Supported Remarks
Network Printing EpsonNet Print (Windows) IPv4 ✓-
Standard TCP/IP (Windows) IPv4, IPv6 ✓-
WSD Printing (Windows) IPv4, IPv6 ✓Windows Vista or
later
Bonjour Printing (Mac OS) IPv4, IPv6 ✓-
IPP Printing (Windows, Mac
OS)
IPv4, IPv6 - -
UPnP Printing IPv4 - Information
appliance
PictBridge Printing (Wi-Fi) IPv4 - Digital camera
Epson Connect (Email Print,
Remote Print)
IPv4 ✓-
Network Scanning Epson Scan 2 IPv4, IPv6 ✓-
Event Manager IPv4 - -
Epson Connect (Scan to
Cloud)
IPv4 - -
Fax Send a fax IPv4 - -
Receive a fax IPv4 - -
Wi-Fi Specications
Standards IEEE802.11b/g/n
*1
Frequency Range 2.4 GHz
Maximum Radio-Frequency Power
Transmitted
20 dBm (EIRP)
Coordination Modes Infrastructure, Wi-Fi Direct (Simple AP)
*2*3
Wireless Securities
*4
WEP (64/128bit), WPA2-PSK (AES)
*5
*1 IEEE802.11n is only available for the HT20.
*2 Not supported for IEEE 802.11b.
*3 Simple AP mode is compatible with a Wi-Fi connection (infrastructure).
*4 Wi-Fi Direct supports WPA2-PSK (AES) only.
*5 Complies with WPA2 standards with support for WPA/WPA2 Personal.
Appendix
>
Technical Specications
>
Wi-Fi Specications
147
Security Protocol
SSL/TLS HTTPS Server/Client
Dimensions
Dimensions Storage
❏Width: 390 mm (15.4 in.)
❏Depth: 300 mm (11.8 in.)
❏Height: 146 mm (5.7 in.)
Printing
❏Width: 390 mm (15.4 in.)
❏Depth: 504 mm (19.8 in.)
❏Height: 279 mm (11.0 in.)
Weight
*
Approx. 4.0 kg (8.8 lb)
* Without the ink cartridges and the power cord.
Electrical Specications
Power Supply Rating AC 100-240 V AC 220-240 V
Rated Frequency Range 50-60 Hz 50-60 Hz
Rated Current 0.4-0.2 A 0.2 A
Power Consumption (with USB Con-
nection)
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.6 W
Sleep mode: Approx. 0.8 W
Power o: Approx. 0.3 W
Standalone copying: Approx. 12.0 W
(ISO/IEC24712)
Ready mode: Approx. 4.6 W
Sleep mode: Approx. 0.8 W
Power o: Approx. 0.3 W
Note:
❏Check the label on the printer for its voltage.
❏For European users, see the following Website for details on power consumption.
http://www.epson.eu/energy-consumption
Appendix
>
Technical Specications
>
Electrical Specications
148
Environmental Specications
Operation Use the printer within the range shown in the following graph.
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 20 to 80% RH (without condensation)
Storage Temperature: -20 to 40°C (-4 to 104°F)
*
Humidity: 5 to 85% RH (without condensation)
* You can store for one month at 40°C (104°F).
Environmental Specications for Ink Cartridges
Storage Temperature -30 to 40 °C (-22 to 104 °F)
*
Freezing Temperature -16 °C (3.2 °F)
Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).
* You can store for one month at 40 °C (104 °F).
System Requirements
❏Windows
Windows Vista, Windows 7, Windows 8/8.1, Windows 10 or later (32-bit, 64-bit)
Windows XP SP3 (32-bit)
Windows XP Professional x64 Edition SP2
❏Mac OS
Mac OS X v10.6.8 or later, macOS 11 or later
Note:
❏Mac OS may not support some applications and features.
❏e UNIX File System (UFS) for Mac OS is not supported.
Appendix
>
Technical Specications
>
System Requirements
149
Regulatory Information
Standards and Approvals
Standards and Approvals for European Model
For European users
Hereby, Seiko Epson Corporation declares that the following radio equipment model is in compliance with
Directive 2014/53/EU. e full text of the EU declaration of conformity is available at the following website.
http://www.epson.eu/conformity
C671A
For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg,
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece,
Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-
recommended modication of the products.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of the printer.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Appendix
>
Regulatory Information
>
Restrictions on Copying
150
Transporting and Storing the Printer
When you need to transport the printer to move or for repairs, follow the steps below to pack the printer.
!
Caution:
Be careful not to trap your hand or ngers when opening or closing the scanner unit. Otherwise you may be injured.
c
Important:
❏When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down;
otherwise ink may leak.
❏Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the
printer from printing.
1. Turn o the printer by pressing the
P
button.
2. Make sure the power light turns o, and then unplug the power cord.
c
Important:
Unplug the power cord when the power light is o. Otherwise, the print head does not return to the home
position causing the ink to dry, and printing may become impossible.
3. Disconnect all cables such as the power cord and USB cable.
4. Remove all of the paper from the printer.
5. Make sure there are no originals on the printer.
Appendix
>
Transporting and Storing the Printer
151
When you use the printer again, make sure you remove the tape securing the ink cartridge holder. If print quality
has declined the next time you print, clean and align the print head.
Related Information
&“Part Names and Functions” on page 14
&“Checking and Cleaning the Print Head” on page 91
&“Aligning the Print Head” on page 93
Where to Get Help
Technical Support Web Site
If you need further help, visit the Epson support website shown below. Select your country or region and go to the
support section of your local Epson website. e latest drivers, FAQs, manuals, or other downloadables are also
available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson support services
for assistance.
Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting
information in your product manuals, contact Epson support services for assistance.
e following Epson support list is based on the country of sale. Some products may not be sold in your current
location, so be sure to contact Epson support for the area in which you purchased your product.
If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏Product serial number
(e serial number label is usually on the back of the product.)
❏Product model
❏Product soware version
(Click About, Version Info, or a similar button in the product soware.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the soware applications you normally use with your product
Appendix
>
Where to Get Help
>
Contacting Epson Support
153
Note:
Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a
product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings
even during a warranty period. We recommend that you make your own backup data or take notes.
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.tw
Information on product specications, drivers for download, and products enquiry are available.
Epson HelpDesk
Phone: +886-2-80242008
Our HelpDesk team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
http://www.tekcare.com.tw/branchMap.page
TekCare corporation is an authorized service center for Epson Taiwan Technology & Trading Ltd.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product manuals,
we provide the following sources for obtaining information:
Internet URL
http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! e
site provides a download area for drivers, Epson contact points, new product information and technical support (e-
mail).
Epson Helpdesk
Phone: 1300-361-054
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
Appendix
>
Where to Get Help
>
Contacting Epson Support
154
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product manuals, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
Help for Users in New Zealand
Epson New Zealand wishes to provide you with a high level of customer service. In addition to your product
documentation, we provide the following sources for obtaining information:
Internet URL
http://www.epson.co.nz
Access the Epson New Zealand World Wide Web pages. Worth taking your modem here for the occasional surf!
e site provides a download area for drivers, Epson contact points, new product information and technical
support (e-mail).
Epson Helpdesk
Phone: 0800 237 766
Epson Helpdesk is provided as a nal backup to make sure our clients have access to advice. Operators on the
Helpdesk can aid you in installing, conguring and operating your Epson product. Our Pre-sales Helpdesk sta
can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many
types of queries are answered here.
We encourage you to have all the relevant information on hand when you ring. e more information you prepare,
the faster we can help solve the problem. is information includes your Epson product documentation, type of
computer, operating system, application programs, and any information you feel is required.
Transportation of Product
Epson recommends retaining product packaging for future transportation.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web
http://www.epson.com.sg
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries,
and Technical Support via e-mail are available.
Epson HelpDesk
Toll Free: 800-120-5564
Our HelpDesk team can help you with the following over the phone:
Appendix
>
Where to Get Help
>
Contacting Epson Support
155
❏Sales enquiries and product information
❏Product usage questions or problem troubleshooting
❏Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.th
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are
available.
Epson Call Centre
Phone: 66-2685-9899
Email: support@eth.epson.co.th
Our Call Centre team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Ho Chi Minh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.id
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Appendix
>
Where to Get Help
>
Contacting Epson Support
156
Epson Hotline
Phone: +62-1500-766
Fax: +62-21-808-66-799
Our Hotline team can help you with the following over the phone or fax:
❏Sales enquiries and product information
❏Technical supp ort
Epson Service Center
Province Company Name Address Phone
E-mail
JAKARTA Epson Sales and
Service Jakarta
(SUDIRMAN)
Wisma Keiai Lt. 1 Jl. Jenderal
Sudirman Kav. 3 Jakarta Pusat - DKI
JAKARTA 10220
021-5724335
ess@epson-indonesia.co.id
ess.support@epson-indonesia.co.id
SERPONG Epson Sales and
Service Serpong
Ruko Melati Mas Square Blok A2
No.17 Serpong-Banten
082120090084 / 082120090085
esstag@epson-indonesia.co.id
esstag.support@epson-indonesia.co.id
SEMARANG Epson Sales and
Service Semarang
Komplek Ruko Metro Plaza Block
C20 Jl. MT Haryono No. 970
Semarang -JAWA TENGAH
024 8313807 / 024 8417935
esssmg@epson-indonesia.co.id
esssmg.support@epson-indonesia.co.id
JAKARTA Epson Sales and
Service Jakarta
(MANGGA DUA)
Ruko Mall Mangga Dua No. 48 Jl.
Arteri Mangga Dua, Jakarta Utara -
DKI JAKARTA
021 623 01104
jkt-technical1@epson-indonesia.co.id
jkt-admin@epson-indonesia.co.id
BANDUNG Epson Sales and
Service Bandung
Jl. Cihampelas No. 48 A Bandung
Jawa Barat 40116
022 420 7033
bdg-technical@epson-indonesia.co.id
bdg-admin@epson-indonesia.co.id
MAKASSAR Epson Sales and
Service Makassar
Jl. Cendrawasih NO. 3A, kunjung
mae, mariso, MAKASSAR - SULSEL
90125
0411- 8911071
mksr-technical@epson-indonesia.co.id
mksr-admin@epson-indonesia.co.id
MEDAN Epson Service
Center Medan
Jl. Bambu 2 Komplek Graha Niaga
Nomor A-4, Medan - SUMUT
061- 42066090 / 42066091
mdn-technical@epson-indonesia.co.id
mdn-adm@epson-indonesia.co.id
PALEMBANG Epson Service
Center Palembang
Jl. H.M Rasyid Nawawi No. 249
Kelurahan 9 Ilir Palembang
Sumatera Selatan
0711 311 330
escplg.support@epson-indonesia.co.id
PEKANBARU Epson Service
Center PekanBaru
Jl. Tuanku Tambusai No. 459 A Kel.
Tangkerang barat Kec Marpoyan
damai Pekanbaru - Riau 28282
0761- 8524695
pkb-technical@epson-indonesia.co.id
pkb-admin@epson-indonesia.co.id
Appendix
>
Where to Get Help
>
Contacting Epson Support
157
Province Company Name Address Phone
E-mail
PONTIANAK Epson Service
Center Pontianak
Komp. A yani Sentra Bisnis G33, Jl.
Ahmad Yani - Pontianak
Kalimantan Barat
0561- 735507 / 767049
pontianak-technical@epson-
indonesia.co.id
pontianak-admin@epson-indonesia.co.id
SAMARINDA Epson Service
Center Samarinda
Jl. KH. Wahid Hasyim (M. Yamin)
Kelurahan Sempaja Selatan
Kecamatan Samarinda UTARA -
SAMARINDA - KALTIM
0541 7272 904
escsmd@epson-indonesia.co.id
escsmd.support@epson-indonesia.co.id
SURABAYA Epson Sales &
Service Surabaya
(barat)
Jl. Haji Abdul Wahab Saimin, Ruko
Villa Bukit Mas RM-11, Kec. Dukuh
Pakis, Surabaya - 60225
031- 5120994
sby-technical@epson-indonesia.co.id
sby-admin@epson-indonesia.co.id
YOGYAKARTA Epson Service
Center Yogyakarta
YAP Square, Block A No. 6 Jl. C
Simanjutak Yogyakarta - DIY
0274 581 065
ygy-technical@epson-indonesia.co.id
ygy-admin@epson-indonesia.co.id
JEMBER Epson Service
Center Jember
JL. Panglima Besar Sudirman Ruko
no.1D Jember-Jawa Timur (Depan
Balai Penelitian & Pengolahan
Kakao)
0331- 488373 / 486468
jmr-admin@epson-indonesia.co.id
jmr-technical@epson-indonesia.co.id
MANADO EPSON SALES AND
SERVICE Manado
Jl. Piere Tendean Blok D No 4
Kawasan Mega Mas Boulevard -
Manado 95111
0431- 8805896
MND-ADMIN@EPSON-INDONESIA.CO.ID
MND-TECHNICAL@EPSON-
INDONESIA.CO.ID
CIREBON EPSON SERVICE
CENTER Cirebon
Jl. Tuparev No. 04 ( Depan Hotel
Apita ) Cirebon, JAWA BARAT
0231– 8800846
cbn-technical@epson-indonesia.co.id
CIKARANG EPSON SALES AND
SERVICE CIKARANG
Ruko Metro Boulevard B1
Jababeka cikarang - Jawa Barat,
021- 89844301 / 29082424
ckg-admin@epson-indonesia.co.id
ckg-technical@epson-indonesia.co.id
MADIUN EPSON SERVICE
CENTER MADIUN
Jl. Diponegoro No.56, MADIUN -
JAWA TIMUR
0351- 4770248
mun-admin@epson-indonesia.co.id
mun-technical@epson-indonesia.co.id
PURWOKERTO EPSON SALES AND
SERVICE Purwokerto
Jl. Jendral Sudirman No. 4 Kranji
Purwokerto - JAWA TENGAH
0281- 6512213
pwt-admin@epson-indonesia.co.id
pwt-technical@epson-indonesia.co.id
BOGOR EPSON SALES AND
SERVICE Bogor
Jl.Pajajaran No 15B Kel Bantarjati
Kec Bogor Utara - JAWA BARAT
16153
0251- 8310026
bgr-admin@epson-indonesia.co.id
bgr-technical@epson-indonesia.co.id
Appendix
>
Where to Get Help
>
Contacting Epson Support
158
Province Company Name Address Phone
E-mail
SERANG EPSON SERVICE
CENTER Serang
Jl. Ahmad Yani No.45C, SERANG -
BANTEN
0254- 7912503
srg-admin@epson-indonesia.co.id
srg-technical@epson-indonesia.co.id
PALU EPSON SALES AND
SERVICE Palu
Jl. Juanda No. 58, Palu - Sulteng 0451- 4012 881
plw-admin@epson-indonesia.co.id
plw-technical@epson-indonesia.co.id
BANJARMASI
N
EPSON SERVICE
CENTER
BANJARMASIN
Jl. Gatot Soebroto NO. 153
BANJARMASIN - KALSEL 70235
0511- 6744135 (TEKNISI) /
3266321(ADMIN)
bdj-admin@epson-indonesia.co.id
bdj-technical@epson-indonesia.co.id
DENPASAR EPSON SALES AND
SERVICE Denpasar
JL. MAHENDRADATA NO. 18,
DENPASAR - BALI
0361- 3446699 / 9348428
dps-admin@epson-indonesia.co.id
dps-technical@epson-indonesia.co.id
JAKARTA EPSON SALES AND
SERVICE CILANDAK
CIBIS Business Park Tower 9 LT.
MEZZANINE, Jalan TB Simatupang
No.2, Jakarta Selatan - DKI
JAKARTA 12560
021- 80866777
esscibis.support1@epson-indonesia.co.id
esscibis.support2@epson-indonesia.co.id
esscibis.admin@epson-indonesia.co.id
esscibis.sales@epson-indonesia.co.id
SURABAYA EPSON SALES AND
SERVICE SURABAYA
(GUBENG)
JL. RAYA GUBENG NO. 62,
SURABAYA - JAWA TIMUR
031- 99444940 / 99446299 / 99446377
esssby@epson-indonesia.co.id
esssby.support@epson-indonesia.co.id
AMBON EPSON SERVICE
CENTER AMBON
Jl. Diponegoro No.37 (Samping
Bank Mandiri Syariah) Kel.Ahusen,
Kec.Sirimau - Ambon 97127
-
For other cities not listed here, call the Hot Line: 08071137766.
Help for Users in Hong Kong
To obtain technical support as well as other aer-sales services, users are welcome to contact Epson Hong Kong
Limited.
Internet Home Page
http://www.epson.com.hk
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users
with the following information:
❏Product information
❏Answers to Frequently Asked Questions (FAQs)
❏Latest versions of Epson product drivers
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Technical Support Hotline
You can also contact our technical sta at the following telephone and fax numbers:
Phone: 852-2827-8911
Fax: 852-2827-4383
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web
http://www.epson.com.my
❏Information on product specications, drivers for download
❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Call Centre
Phone: 1800-81-7349 (Toll Free)
Email: websupport@emsb.epson.com.my
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair services and warranty
Head Oce
Phone: 603-56288288
Fax: 603-5628 8388/603-5621 2088
Help for Users in India
Contacts for information, support, and services are:
World Wide Web
http://www.epson.co.in
Information on product specications, drivers for download, and products enquiry are available.
Helpline
❏Service, product information, and ordering consumables (BSNL Lines)
Toll-free number: 18004250011
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
❏Service (CDMA & Mobile Users)
Toll-free number: 186030001600
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
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Help for Users in the Philippines
To obtain technical support as well as other aer sales services, users are welcome to contact the Epson Philippines
Corporation at the telephone, fax numbers and e-mail address below:
World Wide Web
http://www.epson.com.ph
Information on product specications, drivers for download, Frequently Asked Questions (FAQ), and E-mail
Enquiries are available.
Epson Philippines Customer Care
Toll Free: (PLDT) 1-800-1069-37766
Toll Free: (Digital) 1-800-3-0037766
Metro Manila: (632) 8441 9030
Web Site: https://www.epson.com.ph/contact
E-mail: customercare@epc.epson.com.ph
Accessible 9am to 6pm, Monday through Saturday (Except public holidays)
Our Customer Care team can help you with the following over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Epson Philippines Corporation
Trunk Line: +632-706-2609
Fax: +632-706-2663
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