Table of Contents
- Getting started
- Important safety information
- Product features and components
- Setting up the monitor
- Installing the monitor stand
- Mounting the monitor head
- Attaching an HP Desktop Mini to the monitor
- Routing cables
- Turning on power
- Removing the HP Desktop Mini
- Configuring the monitor as standalone monitor
- Connecting a second computer the monitor
- Adjusting the monitor
- Installing a security cable
- HP watermark and image retention policy
- Using the monitor
- Support and troubleshooting
- Maintaining the monitor
- Technical specifications
- Accessibility
HP 24 User Manual
Displayed below is the user manual for 24 by HP which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
User Guide
© Copyright 2019 HP Development Company,
L.P.
DisplayPort is a trademark owned by the Video
Electronics Standards Association (VESA®) in
the United States and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your
product. Then select User Guides.
First Edition: July 2019
Document Part Number: L69859-001
About This Guide
This guide provides information about the monitor features, setting up the monitor, and technical
specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
iv About This Guide
Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear components ................................................................................................................................ 3
Side components ................................................................................................................................. 4
Front components ............................................................................................................................... 4
Setting up the monitor .......................................................................................................................................... 5
Installing the monitor stand ................................................................................................................ 5
Mounting the monitor head ................................................................................................................ 5
Attaching an HP Desktop Mini to the monitor ..................................................................................... 6
Routing cables ..................................................................................................................................... 9
Turning on power .............................................................................................................................. 10
Removing the HP Desktop Mini ......................................................................................................... 10
Conguring the monitor as standalone monitor .............................................................................. 10
Connecting a second computer the monitor .................................................................................... 11
Adjusting the monitor ....................................................................................................................... 12
Installing a security cable ................................................................................................................. 13
HP watermark and image retention policy ....................................................................................... 13
2 Using the monitor ........................................................................................................................................ 14
Software and utilities .......................................................................................................................................... 14
The Information le ............................................................................................................................................. 14
The Image Color Matching le ............................................................................................................................. 14
Using the on-screen display (OSD) menu ............................................................................................................ 15
Adjusting Low Blue Light Mode ........................................................................................................................... 16
Using Auto-Sleep Mode ....................................................................................................................................... 16
3 Support and troubleshooting ........................................................................................................................ 17
Solving common issues ....................................................................................................................................... 17
Contacting support .............................................................................................................................................. 17
Preparing to call technical support ..................................................................................................................... 17
Locating the serial number and product number ............................................................................................... 18
4 Maintaining the monitor .............................................................................................................................. 19
Maintenance guidelines ....................................................................................................................................... 19
v
Cleaning the monitor ........................................................................................................................................... 19
Shipping the monitor ........................................................................................................................................... 20
Appendix A Technical specications ................................................................................................................. 21
Preset display resolutions ................................................................................................................................... 22
Entering user modes ............................................................................................................................................ 22
Energy saver feature ........................................................................................................................................... 23
Appendix B Accessibility ................................................................................................................................. 24
HP and accessibility ............................................................................................................................................. 24
Finding the technology tools you need ............................................................................................ 24
The HP commitment ......................................................................................................................... 24
International Association of Accessibility Professionals (IAAP) ....................................................... 24
Finding the best assistive technology .............................................................................................. 25
Assessing your needs ..................................................................................................... 25
Accessibility for HP products .......................................................................................... 25
Standards and legislation .................................................................................................................................... 26
Standards .......................................................................................................................................... 26
Mandate 376 – EN 301 549 ............................................................................................ 26
Web Content Accessibility Guidelines (WCAG) ................................................................ 26
Legislation and regulations .............................................................................................................. 26
Useful accessibility resources and links .............................................................................................................. 27
Organizations .................................................................................................................................... 27
Educational institutions .................................................................................................................... 27
Other disability resources ................................................................................................................. 27
HP links .............................................................................................................................................. 28
Contacting support .............................................................................................................................................. 28
vi
1 Getting started
Important safety information
An AC adapter and power cord are included with the monitor. If you use another cord, use only a power source
and connection appropriate for this monitor. For information about the correct power cord set to use with the
monitor, see the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
For your safety, do not place anything on power cords or cables. Care should be taken to route all cords and
cables connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web
at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer
and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power
strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip
must be specically labeled as having this capability. Use a power strip whose manufacturer oers a damage
replacement policy so that you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed
the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
The monitor features include the following:
●60.5 cm (23.8-in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support
for lower resolutions
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●Supports a 35 W or 65 W HP Desktop Mini (sold separately) attached to the rear of the monitor in a fully
enclosed compartment
NOTE: The HP Desktop Mini must be congured with a USB Type-C with 100 W Power Delivery Option
card.
●Single Power On for both the HP Desktop Mini and the monitor
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Plug and Play capability, if supported by your operating system
●Tilt, swivel, height, and pivot adjustment capabilities
●Removable stand for exible monitor head mounting solutions
●VESA® mounting capability for attaching the monitor to a wall mount device or swing arm
●USB Type-C connector for interfacing with an HP Desktop Mini
●6 USB 3.1 Gen1 ports (4 on the rear and 2 on the side)
●USB Type-B upstream port
●One DisplayPort™ video input
●Audio-out (headset) jack on side
●2.5 W stereo internal speakers
●1080p HD webcam
●Security cable slot on rear of monitor for optional security cable
●HDCP (High-bandwidth Digital Content Protection) used on all digital inputs
●Power Saver mode to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit.
To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow
the instructions to nd your product. Then select User Guides.
2 Chapter 1 Getting started
Rear components
Table 1-1 Rear components
Component Description
(1) Security cable slot Connects an optional security cable.
(2) USB 3.1 Gen1 ports (4) Connect USB devices.
(3) Stand release latch Releases the stand.
(4) Power connector Connects an AC adapter.
(5) USB Type-B upstream port Connects the USB hub cable to a source device such as a
computer.
(6) DisplayPort connector Connects a DisplayPort cable to a source device such as a
computer.
(7) Master power switch Turns o all power to the monitor.
(8) Back button If the OSD menu is open, press to exit or return to previous
menu level.
If the OSD menu is closed, press to open the Brightness menu.
(9) Plus button If the OSD menu is open, press to navigate forward through the
OSD menu and increase adjustment levels.
If the OSD menu is closed, press to open the Color menu.
(10) Minus button If the OSD menu is open, press to navigate backward through
the OSD menu and decrease adjustment levels.
If the OSD menu is closed, press to open the Next Active Input
menu.
(11) Menu/OK button Press to open the OSD menu, or select a menu item from the
OSD.
(12) USB Type-C cable Connects an HP Desktop Mini (sold separately) inserted into the
monitor rear compartment.
NOTE: You can recongure the function buttons in the OSD menu to quickly select the most commonly used
operations. Press the Menu button to open the OSD menu, and then select Menu. Select Assign Buttons, and
then select one of the available options for the button that you want to assign.
Product features and components 3
Side components
Table 1-2 Side components
Component Description
(1) Headset jack Connects headphones or a headset.
(2) USB 3.1 Gen1 ports (2) Connect USB devices.
NOTE: These USB ports support the charging feature.
Front components
Table 1-3 Front components
Component Description
(1) Dual-array microphones Record sound.
(2) Webcam light Indicates the webcam is on.
(3) Webcam shutter Opens or closes the webcam.
(4) Webcam lens Allows you to share video of your image.
(5) Speaker grill Covers the stereo speakers.
(6) Power button Turns the monitor on or o.
4 Chapter 1 Getting started
Setting up the monitor
Installing the monitor stand
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
1. Position the monitor facedown on a at surface covered by a soft, clean cloth.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
panel (1).
3. Lower the bottom of the stand's mounting plate into the recess until it snaps into place (2).
Mounting the monitor head
The monitor head can be attached to a wall, swing arm, or other mounting xture.
IMPORTANT: This monitor supports the VESA industry-standard 100 mm mounting holes. To attach a third-
party mounting solution to the monitor, four 4 mm, 0.7 pitch, and 10 mm–long screws are required. Longer
screws can damage the monitor. Be sure to verify that the manufacturer’s mounting solution is compliant
with the VESA standard and is rated to support the weight of the monitor head. For best performance, use the
power and video cables that are provided with the monitor.
This apparatus is intended to be supported by UL- or CSA-listed wall-mount brackets.
1. Position the monitor facedown on a at surface covered by a soft, clean cloth.
2. If the monitor head is attached to the stand, remove the monitor head from the stand. Press the release
button (1), lift up the bottom of the stand, and then slide the top part of the stand out (2).
Setting up the monitor 5
3. Place the VESA cover plate on the rear of the monitor.
4. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the screw holes on the rear of the monitor.
NOTE: Follow the mounting device manufacturer’s instructions when mounting the monitor to a wall
or swing arm.
Attaching an HP Desktop Mini to the monitor
The monitor supports HP EliteDesk and ProDesk HP Desktop Minis congured with 35 W and 65 W processors.
1. Gently remove the panels on the rear by detaching the tabs from the slots, starting with the interior
edges of the panels (1) and then the external edges (2).
6 Chapter 1 Getting started
2. Slide the HP Desktop Mini into the compartment on the rear of the monitor with the end of the HP
Desktop Mini with the USB Type-C port sliding in rst until you hear a click that indicates that the HP
Desktop Mini is fully engaged.
3. Connect the USB Type-C cable from the monitor to the USB Type-C port on the rear of the HP Desktop
Mini.
NOTE: The USB Type-C connection from the monitor to the HP Desktop Mini functions as a power
source for the HP Desktop Mini, a video input to the monitor, and a USB upstream connection for the USB
downstream ports on the monitor.
4. To add a second monitor, connect a DisplayPort cable between the DisplayPort connector on the HP
Desktop Mini and the DisplayPort connector on the second monitor.
Setting up the monitor 7
5. Attach the rear covers back onto the rear of the monitor starting with the exterior edges of the panels
(1) and then the interior edges of the panels (2). You can install tamper-resistant screws (3) to the
covers to deter access to the HP Desktop Mini.
NOTE: There are three tamper-resistant screws inserted on the rear of the monitor that can be
removed for securing the panels.
8 Chapter 1 Getting started
6. Connect one end of the power cord to the AC adapter that came with the product (1) and the other end to
a grounded AC outlet (2), and then connect the AC adapter to the power connector on the monitor (3).
IMPORTANT: Do not use the power supply included with the HP Desktop Mini to connect power to the
monitor. You must use the power supply included with the monitor.
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
Routing cables
Route cables extending from the monitor through the cable management slot on the monitor stand.
Setting up the monitor 9
Turning on power
Press the power button on the front of the monitor to turn it on. The power button will turn on both the
monitor and the HP Desktop Mini if the HP Desktop Mini is installed in the rear compartment on the monitor.
IMPORTANT: Burn-in image damage may occur on monitors that display the same static image on the
screen for 12 or more consecutive hours of nonuse. To avoid burn-in image damage on the monitor screen,
you should always activate a screen saver application or turn o the monitor when it will not be in use for a
prolonged period of time. Image retention is a condition that might occur on all LCD screens. A burned-in
image on the monitor is not covered under the HP warranty.
Removing the HP Desktop Mini
1. Turn o power to the monitor.
2. Remove both panels on the rear of the monitor to access the HP Desktop Mini.
3. Disconnect the USB Type-C cable from the HP Desktop Mini (1). Press the release button on the rear of
the monitor (2), and then slide the HP Desktop Mini out of the compartment (3) on the rear of the
monitor.
Conguring the monitor as standalone monitor
The monitor has a USB Type-B upstream port and a DisplayPort connector if the monitor is connected as a
standalone monitor.
For video input, connect one end of a DisplayPort cable to the DisplayPort connector on the rear of the
monitor and the other end to the DisplayPort connector on the source device.
10 Chapter 1 Getting started
To provide USB downstream support for the monitor, connect the Type-B connector on the USB upstream
cable to the USB Type-B upstream port on the rear of the monitor. Then connect the cable’s Type-A connector
to the USB Type-A downstream port on the source device.
Connecting a second computer the monitor
You can connect a second computer to the monitor and toggle between the HP Desktop Mini and the second
computer.
1. For video input from the second computer, connect one end of a DisplayPort cable to the DisplayPort
connector on the rear of the monitor and the other end to the DisplayPort connector on the second
computer.
2. To toggle the monitor between the HP Desktop Mini and the second computer, press the Menu button to
open the OSD. In the OSD, select Input, and then select USB-C Video for the HP Desktop Mini or
DisplayPort for the second computer.
Setting up the monitor 11
Adjusting the monitor
1. Tilt the monitor head forward or backward to set it to a comfortable eye level.
2. Swivel the monitor head to the left or right for the best viewing angle.
3. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top
bezel edge should be no higher than eye level. A monitor that is positioned low and reclined may be
more comfortable for users with corrective lenses. The monitor should be repositioned as you adjust
your working posture throughout the work day.
4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your
application.
a. Adjust the monitor to full height position and tilt the monitor head back to full tilt position (1).
b. Pivot the monitor head counterclockwise 90° from landscape to portrait orientation (2).
12 Chapter 1 Getting started
IMPORTANT: If the monitor is not in full-height and full-tilt position when pivoting, the bottom
corner of the monitor head will come in contact with the base and potentially cause damage to the
monitor.
NOTE: To rotate the OSD menu, press the Menu button to open the OSD, select Menu, and then select
Menu Position.
Installing a security cable
You can secure the monitor to a xed object with an optional security cable available from HP.
HP watermark and image retention policy
The IPS monitor models are designed with IPS (In-Plane Switching) display technology, which provides ultra-
wide viewing angles and advanced image quality. IPS monitors are suitable for a wide variety of advanced
image quality applications. This panel technology, however, is not suitable for applications that exhibit static,
stationary, or xed images for long periods of time without the use of screen savers. These types of
applications may include camera surveillance, video games, marketing logos, and templates that are
displayed on the screen for a prolonged period of time. Static images may cause image retention damage that
could look like stains or watermarks on the monitor's screen.
A burned-in image on the monitor is not covered under the HP warranty. To avoid image retention damage,
either turn o the monitor when it is not in use, or use the power management setting, if supported on your
system, to turn o the monitor when the system is idle.
Setting up the monitor 13
2 Using the monitor
Software and utilities
You can download and install the following les from http://www.hp.com/support.
●INF (Information) le
●ICM (Image Color Matching) les
To download the les:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers.
3. Select your product type.
4. Enter your HP monitor model in the search eld and follow the on-screen instructions.
The Information le
The INF le denes monitor resources used by Windows® operating systems to ensure monitor compatibility
with the computer’s graphics adapter.
This monitor is Windows Plug and Play–compatible, and the monitor will work correctly without installing the
INF le. Monitor Plug and Play–compatibility requires that the computer’s graphics card is VESA DDC2–
compliant and that the monitor connects directly to the graphics card. Plug and Play does not work through
separate BNC-type connectors or through distribution buers, boxes, or both.
The Image Color Matching le
The ICM les are data les that are used in conjunction with graphics programs to provide consistent color
matching from monitor screen to printer, or from scanner to monitor screen. This le is activated from within
graphics programs that support this feature.
NOTE: The ICM color prole is written in accordance with the International Color Consortium (ICC) Prole
Format specication.
14 Chapter 2 Using the monitor
Using the on-screen display (OSD) menu
Use the on-screen display (OSD) menu to adjust the screen image based on your viewing preferences. You can
access and make adjustments in the OSD using the buttons on the rear of the monitor.
To access the OSD menu and make adjustments:
1. If the monitor is not already on, press the power button to turn on the monitor.
2. To access the OSD menu, press the Menu button to open the OSD.
3. Use the three function buttons to navigate, select, and adjust the menu choices. The on-screen button
labels vary depending on which menu or submenu is active.
The following table lists the menu selections in the OSD main menu.
Table 2-1 OSD main menu options and their descriptions
Main menu Description
Brightness Adjusts the brightness and contrast level of the screen.
Color Selects and adjusts the screen color.
Image Adjusts the screen image.
Input Selects the video input signal.
Power Adjusts the power settings.
Audio Adjusts audio levels.
Menu Adjusts the on-screen display (OSD) and function button controls.
Management Selects the language in which the OSD menu is displayed (the factory default is English), and returns all
OSD menu settings to the factory default settings.
USB Host Selects the USB host.
Information Selects and displays important information about the monitor.
Exit Exits the OSD menu screen.
Using the on-screen display (OSD) menu 15
Adjusting Low Blue Light Mode
Decreasing the blue light emitted by the monitor reduces the blue light exposure to your eyes. This monitor
allows you to select a setting to reduce blue light output and create a more relaxing and less stimulating
image while you read content on the screen.
To adjust the blue light output from the monitor:
1. Press one of the four OSD bezel buttons on the bottom of the monitor to display the OSD icons on the
screen.
2. Press the Menu button, select Color, and then select Viewing Modes.
3. Select your desired setting:
●Low Blue Light: (TUV certied) Reduces blue light for improved eye comfort.
●Reading: Optimizes blue light and brightness for indoor viewing.
●Night: Adjusts to the lowest blue light and reduces the impact on sleep.
4. Select Exit from the main menu.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the Web at http://www.hp.com/ergo.
Using Auto-Sleep Mode
The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a
reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor will
enter a reduced power state when the computer signals low power mode (absence of either horizontal or
vertical sync signal).
Upon entering this reduced power state (sleep mode), the monitor screen is blanked, the backlight is turned
o, and the power light turns amber. The monitor draws less than 0.5 W of power when in this reduced power
state. The monitor will wake from sleep mode when the computer sends an active signal to the monitor (for
example, if you activate the mouse or keyboard).
To turn o Auto-Sleep Mode:
1. Press the Menu button to open the OSD menu.
2. In the OSD, select Power.
3. Select Auto-Sleep Mode, and then select O.
16 Chapter 2 Using the monitor
3 Support and troubleshooting
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 3-1 Common issues and solutions
Issue Possible cause Solution
Screen is blank or video is
ashing.
Power cord is disconnected. Connect the power cord.
Monitor is turned o. Press the monitor power button.
USB Type-C cable is not connected to
the HP Desktop Mini.
Connect the USB Type-C cable.
System is in sleep mode. Press any key on the keyboard or move the mouse to exit
sleep mode.
Image appears too dark. Brightness setting is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
“Input Signal Not Found” is
displayed on the screen.
USB Type-C cable is not connected to
the HP Desktop Mini.
Connect the USB Type-C cable.
“Input Signal Out of Range” is
displayed on the screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting. See Preset display
resolutions on page 22 for more information.
The monitor is o but it did
not seem to enter a low-
power sleep mode.
The monitor’s sleep mode is disabled. Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
Contacting support
To resolve a hardware or software issue, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions about troubleshooting.
You can also nd information about how to contact HP and open a support case.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any
other cables that shipped with your monitor.
Preparing to call technical support
If you cannot solve an issue using the troubleshooting tips in this section, you might need to call technical
support. Have the following information available when you call:
●Monitor model number
●Monitor serial number
●Purchase date on invoice
●Conditions under which the issue occurred
Solving common issues 17
●Error messages received
●Hardware conguration
●Name and version of the hardware and software you are using
Locating the serial number and product number
The serial number and product number are located on a label on the bottom edge of the monitor head. You
may need these numbers when contacting HP about the monitor model.
18 Chapter 3 Support and troubleshooting
4 Maintaining the monitor
Maintenance guidelines
To enhance the performance and extend the life of the monitor:
●Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls
that are covered in the operating instructions. If the monitor is not operating properly or has been
dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
●Use only a power source and connection appropriate for this monitor, as indicated on the label or back
plate of the monitor.
●Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the
current rating of the AC outlet, and the total ampere rating of the products connected to the cord does
not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A)
for each device.
●Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
●Turn the monitor o when not in use. You can substantially increase the life expectancy of the monitor
by using a screen saver program and turning o the monitor when not in use.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
●Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or
covered. Never push objects of any kind into cabinet slots or other openings.
●Do not drop the monitor or place it on an unstable surface.
●Do not allow anything to rest on the power cord. Do not walk on the cord.
●Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
●When removing the monitor stand, you must position the monitor facedown on a soft area to prevent it
from getting scratched, defaced, or broken.
Cleaning the monitor
1. Turn o the monitor and unplug the power cord from the AC outlet.
2. Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
3. For more diicult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never
spray the cleaner directly on the screen surface. It might run behind the bezel and damage the electronics.
The cloth should be moist, but not wet. Water dripping into the ventilation openings or other points of entry
can cause damage to the monitor. Allow the monitor to air-dry before use.
IMPORTANT: Do not use cleaners that contain any petroleum-based materials such as benzene, thinner, or
any volatile substance to clean the monitor screen or cabinet. These chemicals can damage the monitor.
Maintenance guidelines 19
Shipping the monitor
Keep the original packing box in a storage area. You may need it later if you move or ship the monitor.
20 Chapter 4 Maintaining the monitor
A Technical specications
NOTE: All specications represent the typical specications provided by HP’s component manufacturers;
actual performance may vary either higher or lower.
For the latest specications or additional specications on this product, go to http://www.hp.com/go/
quickspecs/ and search for your specic monitor model to nd the model-specic QuickSpecs.
Table A-1 Technical specications
Specication Measurement
Display
Type
60.5 cm
IPS LCD
23.8-inch
Viewable image size 60.5 cm diagonal 23.8-inch diagonal
Weight (with stand) 7.78 kg 17.15 lb
Dimensions (including stand)
Height
Depth
Width
50.45 cm
24.20 cm
53.96 cm
19.86 in
9.50 in
21.20 in
Height adjustment range 110 mm 4.33 in
Tilt adjustment range -5° to 20°
Swivel adjustment range 45°
Maximum graphic resolution 1920 × 1080 @ 75 Hz
Optimum graphic resolution 1920 × 1080 @ 60 Hz
Environmental requirements
Operating temperature
Storage temperature
Storage humidity
Operating humidity
5° C to 35° C
-20° C to 60° C
5% to 95% (noncondensing)
20% to 80% (noncondensing)
41° F to 95° F
-4° F to 140° F
Altitude:
Operating
Storage
0 m to 5,000 m
0 m to 12,192 m
0 ft to 16,400 ft
0 ft to 40,000 ft
Power source 100–240 VAC 50/60 Hz
Power adapter Manufacturer: Lite-On, Chicony, Delta (120 W); AcBel (180 W)
Regulatory number: TPN-LA18. TPN-CA19, TPN-DA19 (120 W); TPC-AA62 (180 W)
Output rating: 19.5 V / 6.15 A (120 W); 19.5 V / 19.5 A (180 W)
Input terminal One USB Type-C port, one DisplayPort
connector, and one USB Type-B upstream port
21
Preset display resolutions
The following display resolutions are the most commonly used modes and are set as factory defaults. The
monitor automatically recognizes these preset modes, and they will appear properly sized and centered on
the screen.
Table A-2 Preset display resolutions
Preset Pixel format Horz freq (kHz) Vert freq (Hz)
(1) 640 × 480 31.469 59.940
(2) 640 × 480 31.500 75.000
(3) 720 × 400 31.469 70.087
(4) 800 × 600 37.879 60.317
(5) 800 × 600 46.875 75.000
(6) 1024 × 768 31.469 59.940
(7) 1024 × 768 60.022 75.000
(8) 1280 × 720 45.000 60.000
(9) 1280 × 800 49.702 59.810
(10) 1280 × 1024 63.981 60.000
(11) 1280 × 1024 79.976 75.000
(12) 1440 × 900 55.468 59.900
(13) 1600 × 900 60.000 60.000
(14) 1680 × 1050 65.290 59.954
(15) 1920 × 1080 67.500 60.000
Table A-3 Preset display resolutions
Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz)
(1) 480p 720 × 480 31.469 59.940
(2) 576p 720 × 576 31.250 50.000
(3) 720p50 1280 × 720 37.500 50.000
(4) 720p60 1280 × 720 45.000 60.000
(5) 1080p50 1920 × 1080 56.250 50.000
(6) 1080p60 1920 × 1080 67.500 60.000
Entering user modes
Under the following conditions, the video controller signal may occasionally call for a mode that is not preset:
●You are not using a standard graphics adapter.
●You are not using a preset mode.
22 Appendix A Technical specications
If this occurs, you may need to readjust the parameters of the monitor screen by using the on-screen display
menu. Your changes can be made to any or all of these modes and saved in memory. The monitor
automatically stores the new setting and then recognizes the new mode just as it does a preset mode. In
addition to the factory preset modes, there are at least 10 user modes that can be entered and stored.
Energy saver feature
The monitor supports a reduced power state. The reduced power state will be initiated if the monitor detects
the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of
these signals, the monitor screen is blanked, the backlight is turned o, and the power light turns amber.
When the monitor is in the reduced power state, the monitor will utilize 0.5 watts of power. There is a brief
warm-up period before the monitor will return to its normal operating mode.
See the computer manual for instructions on setting energy saver features (sometimes called power
management features).
NOTE: The energy saver feature only works when the monitor is connected to a computer that has energy
saver features.
Energy saver feature 23
B Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 25.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
●Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that improves assistive technology relevant to
HP products and services.
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
24 Appendix B Accessibility
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
●HP Elite x3–Accessibility Options (Windows 10 Mobile)
●HP PCs–Windows 7 Accessibility Options
●HP PCs–Windows 8 Accessibility Options
●HP PC’s–Windows 10 Accessibility Options
●HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
●HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
●HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
●HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 28.
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
HP and accessibility 25
●Assistive Technologies sorted by impairment type
●Assistive Technologies sorted by product type
●Assistive Technology vendors with product descriptions
●Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard species the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The links listed
below provide information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
26 Appendix B Accessibility
●United Kingdom
●Australia
●Worldwide
Useful accessibility resources and links
The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
Other disability resources
●ADA (Americans with Disabilities Act) Technical Assistance Program
●ILO Global Business and Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
Useful accessibility resources and links 27
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–Complete the Contact form for people with disabilities or age-related limitations.
28 Appendix B Accessibility