Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for Authorized Service Provider parts
- Computer Setup
- Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics
- Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
- Specifications
- Backup and recovery
- Statement of Volatility
- Power cord set requirements
- Recycling
- Index
HP 650 G1 User Manual
Displayed below is the user manual for 650 G1 by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. AMD is a trademark of
Advanced Micro Devices, Inc. Microsoft and
Windows are U.S. registered trademarks of
the Microsoft group of companies. SD Logo
is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2013
Document Part number: 728342-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification .............................................................................................................. 10
Display ................................................................................................................................................ 10
Buttons and fingerprint reader (select models only) ........................................................................... 12
Keys ................................................................................................................................................... 13
Lights .................................................................................................................................................. 15
TouchPad ........................................................................................................................................... 17
Front ................................................................................................................................................... 17
Left side .............................................................................................................................................. 18
Right side ........................................................................................................................................... 21
Rear (select models only) ................................................................................................................... 22
Bottom ................................................................................................................................................ 23
3 Illustrated parts catalog ............................................................................................................................... 25
Service tag ......................................................................................................................................... 25
Computer major components ............................................................................................................. 27
Display assembly subcomponents ..................................................................................................... 38
Cables ................................................................................................................................................ 39
Plastics Kit .......................................................................................................................................... 40
Mass storage devices ......................................................................................................................... 41
Miscellaneous parts ............................................................................................................................ 42
Sequential part number listing ............................................................................................................ 43
4 Removal and replacement procedures preliminary requirements ........................................................... 57
Tools required .................................................................................................................................... 57
Service considerations ....................................................................................................................... 57
Plastic parts ....................................................................................................................... 57
Cables and connectors ...................................................................................................... 58
Drive handling .................................................................................................................... 58
Grounding guidelines ......................................................................................................................... 58
Electrostatic discharge damage ......................................................................................... 58
Packaging and transporting guidelines ............................................................. 60
Workstation guidelines ..................................................................... 60
v
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 62
Component replacement procedures ................................................................................................. 62
Battery ............................................................................................................................... 63
Service cover ..................................................................................................................... 64
Hard drive .......................................................................................................................... 65
Modem module (select models only) ................................................................................. 67
Primary memory module .................................................................................................... 68
Expansion memory module ............................................................................................... 71
WWAN module (select models only) ................................................................................. 73
WLAN module .................................................................................................................... 74
Optical drive ....................................................................................................................... 76
Solid-state drive ................................................................................................................. 78
Keyboard ........................................................................................................................... 79
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 85
Fan and heat sink assembly ............................................................................................................... 85
Base enclosure ................................................................................................................................... 89
USB board .......................................................................................................................................... 92
Power button board ............................................................................................................................ 94
Fingerprint reader board ..................................................................................................................... 96
Smart card reader .............................................................................................................................. 98
System board ..................................................................................................................................... 99
Speakers .......................................................................................................................................... 104
Function button board ...................................................................................................................... 106
Processor ......................................................................................................................................... 108
TouchPad ......................................................................................................................................... 110
Power connector cable ..................................................................................................................... 112
RTC battery ...................................................................................................................................... 113
Display assembly ............................................................................................................................. 115
7 Computer Setup .......................................................................................................................................... 120
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics .................................. 120
Using Computer Setup .................................................................................................... 120
Starting Computer Setup ................................................................................. 120
Navigating and selecting in Computer Setup .................................................. 120
Restoring default settings in Computer Setup ................................................. 121
Updating the BIOS .......................................................................................... 121
Determining the BIOS version ........................................................ 121
Downloading a BIOS update .......................................................... 122
Using MultiBoot ................................................................................................................ 123
vi
About the boot device order ............................................................................ 123
Choosing MultiBoot preferences ..................................................................... 123
Setting a new boot order in Computer Setup ................................. 123
Dynamically choosing a boot device using the f9 prompt ............... 124
Setting a MultiBoot Express prompt ............................................... 124
Entering MultiBoot Express preferences ........................................ 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....... 125
Using Computer Setup .................................................................................................... 125
Starting Computer Setup ................................................................................. 126
Navigating and selecting in Computer Setup .................................................. 126
Restoring factory settings in Computer Setup ................................................. 126
Updating the BIOS .......................................................................................... 128
Determining the BIOS version ........................................................ 128
Downloading a BIOS update .......................................................... 128
Using MultiBoot ................................................................................................................ 129
About the boot device order ............................................................................ 129
Choosing MultiBoot preferences ..................................................................... 129
Setting a new boot order in Computer Setup ................................. 130
Dynamically choosing a boot device using the f9 prompt ............... 130
Setting a MultiBoot Express prompt ............................................... 130
Entering MultiBoot Express preferences ........................................ 131
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 132
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............. 132
8 Specifications .............................................................................................................................................. 133
Computer specifications ................................................................................................................... 133
Hard drive specifications .................................................................................................................. 133
Hard drive specifications (continued) ............................................................................................... 134
9 Backup and recovery .................................................................................................................................. 136
Windows 8 ........................................................................................................................................ 136
Backing up your information ............................................................................................ 136
Performing a system recovery ......................................................................................... 136
Using the Windows recovery tools .................................................................. 137
Using f11 recovery tools .................................................................................. 137
Using Windows operating system media (purchased separately) .................. 138
Using Windows Refresh or Windows Reset .................................................... 139
Using HP Software Setup ............................................................................... 139
Windows 7 ........................................................................................................................................ 140
vii
Creating recovery media and backups ............................................................................ 140
Guidelines ....................................................................................................... 140
Creating recovery media with HP Recovery Disc Creator (select models
only) ................................................................................................................ 140
Creating recovery media ................................................................ 141
Backing up your information ............................................................................ 141
Performing a system recovery ......................................................................................... 142
Using the Windows recovery tools .................................................................. 143
Using f11 recovery tools (select models only) ................................................. 144
Using Windows 7 operating system media ..................................................... 144
SUSE Linux – Backup and recovery ................................................................................................ 146
Creating backups ............................................................................................................. 146
Backing up your information ............................................................................................ 146
Performing a system recovery ......................................................................................... 147
Remove everything and reinstall SLED ........................................................................... 147
10 Statement of Volatility .............................................................................................................................. 149
Non-volatile memory usage .............................................................................................................. 150
Questions and answers .................................................................................................................... 152
11 Power cord set requirements .................................................................................................................. 154
Requirements for all countries .......................................................................................................... 154
Requirements for specific countries and regions ............................................................................. 154
12 Recycling ................................................................................................................................................... 156
Index ................................................................................................................................................................. 157
viii
1 Product description
Category Description
Product Name HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
Processors ●Intel® Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-
MHz FSB, 4.0-MB L3 cache, 37W)
●Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
●Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
●Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
●Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
●Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3
cache, 37 W)
●AMD® Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5
GHz; 4.0-MB L2 cache, 35W)
●AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3
GHz; 4.0-MB L2 cache, 35W)
●AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz;
4.0-MB L2 cache, 35W)
●AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz;
4.0-MB L2 cache, 35W)
●AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz;
4.0-MB L2 cache, 35W)
●AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz;
4.0-MB L2 cache, 35W)
●AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz;
4.0-MB L2 cache, 35W)
●AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz;
4.0-MB L2 cache, 35W)
Chipset Mobile IntelQM87
Mobile Intel HM87
Fusion Controller Hub AMD A76M Fusion Controller Hub (FCH)
1
Category Description
Graphics Switchable graphics:
●Intel HD Graphics 4600 with shared video memory
●AMD Radeon HD 8750M
Support for hybrid (switchable) graphics
Frame buffer width 128-bit
Support dual-display ports through the dock
Support for up to 4 total displays with discrete configurations (through Advanced
Docking Station)
Support AMD Eyefinity Technology (with AMD Discrete graphics)
2 Chapter 1 Product description
Category Description
Panel ●14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN
●14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN
●14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN
●14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel)
●14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat
design eDP panel) with camera and WWAN
●14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat
design eDP panel) with WWAN
●14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat
design eDP panel) with camera
●14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat
design eDP panel)
●14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design
eDP panel) with camera and WWAN
●14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design
eDP panel) with WWAN
●14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design
eDP panel) with camera
●14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design
eDP panel)
●15.6-in, full high-definition (FHD), AntiGlare (AG) SVA (1920x1080 resolution,
300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera and WWAN
●15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim
design eDP panel) with WWAN
●15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim
design eDP panel) with camera
●15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim
design eDP panel)
●15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel)
with camera and WWAN
●15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel)
with WWAN
●15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel)
with camera
●15.6-in HD AG SVA (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design
eDP panel)
All panels are 16:9 aspect ratio
3
Category Description
Memory Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 16384-MB of system RAM in the following configurations:
●16384-MB total system memory (8192-MB×2 or 4096-MB×4)
●12288-MB Total system semory (8192-MB + 4096-MB)
●8192-MB total system memory (8192-MB or 4096-MB×2)
●8192-MB total system memory (8192-MB×1)
●6144-MB Total system memory (4096-MB + 2048-MB)
●4096-MB total system memory (4096-MB×1)
●2048-MB total system memory (2048-MB×1)
Flash cache 32-GB MLC SATA-3 module (Intel Smart Response Technology (SRT)
Dedicated MiniCard slot
Support for no flash cache option
Fast Flash Standby not supported
Not available on computer models equipped with WWAN capability, a solid-state drive
(SSD), or a self-encrypted drive (SED)
Not available on computer models equipped with the Linux operating system
MiniCard solid-state drive 256-GB SATA-3 SSD
180-GB SATA-3 SSD
128-GB mSATA SSD
SSD is set as primary storage if selected; hard drive becomes secondary storage
4 Chapter 1 Product description
Category Description
Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-
in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 7200-rpm, 7.0-mm
●500-GB, 7200-rpm, 7.0-mm
●500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped
with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
●500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer
models equipped with the Windows 8, Windows 7, or Windows 8 downgrade
operating systems)
●320-GB, 7200-rpm, 7.0-mm
Support for the following 6.35-cm (2.5-in) solid-state drives:
●256-GB SATA-3 self-encrypting SSD (not available on computer models
equipped with the Windows 8, Windows 7, or Windows 8 downgrade
operating systems)
●180-GB SATA-3 SSD
●128-GB SATA-3 SSD
Upgrade drive Support for the following 9.5-mm (.37-in) , SATA optical drives:
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in)
and 9.5-mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) SATA III solid-state drives:
●512-GB SSD
●256-GB SED SSD (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Supports for no Upgrade drive option (bezel)
Audio and video Stereo speakers
Dual array microphone (select models only)
HD Audio with DTS Studio sound
DTS sound+
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames
per second)
Support for no webcam option
5
Category Description
Ethernet Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection
(select models only)
Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only)
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Intel 802.11 a/b/g/n 2x2 + BT 4.0 Combo Adapter
●Intel 802.11 2x2 AC + BT 4.0 Combo Adapter
●Intel 802.11 2x2 a/b/g/n + BT 4.0 Combo Adapter
●Intel 802.11 2x2 a/b/g/n
●Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter
●Atheros 802.11 b/g/n 1x1 + BT 4.0 Combo Adapter
●Atheros 802.11 b/g/n 1x1
Integrated wireless wide area network (WWAN) options by way of wireless module
(select models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
●HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
●HP lt4112 LTE/HSPA+ Mobile Broadband Module
●HP hs3110 HSPA+ Mobile Broadband Module
External media cards Digital Media Reader Slot with push-push technology. Reads data from and writes
data to digital memory cards such as Secure Digital (SD).
Ports ●AC adapter, HP Smart
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●Battery (secondary)
●DisplayPort 1.2
●Docking
●RJ-45 (Ethernet)
●USB 3.0 (3 or 4)
●USB 3.0 charging (1)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug
and unplug and autodetection for correct output to wide-aspect vs. standard
aspect video
6 Chapter 1 Product description
Category Description
Keyboard/pointing devices Full-size, spill-resistant keyboard with drain and numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-
zoom as default
Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus
TouchPad with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
●On/off button
●Support for 2-way scroll
●Taps enabled by default
●Gestures enabled by default:
◦2-finger scrolling
◦2-finger zoom (pinch)
Power requirements Support for the following AC adapters:
●90-W, HP Smart Adapter
●65-W, HP Smart Adapter
Power requirements (continued) Support for the following batteries
●9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery
●6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery
●6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery
●3-cell cylindrical 33-WHr, 2.0-Ah, Li-ion battery
Security Support security lock
Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced
Drive Lock (For the People's Republic of China and Asia Pacific countries and regions,
disabled but available)
Fingerprint reader (select models only)
Integrated smart card reader
7
Category Description
Operating system Preinstalled:
●Windows 8.1 Professional 64-bit
●Windows 8.1 Professional 64-bit (MSNA)
●Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
●Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image
●Windows 8.1 Chinese Market 64-bit
●Windows 8.1 Emerging Market 64-bit
●Windows 8.1 Multi-Language 64-bit
●Windows 8 Professional 64-bit
●Windows 8 Multi-Language 64-bit
●Windows 8 Emerging Market 64-bit
●Windows 8 CH 64-bit (available only in the People's Republic of China with
Hardware Kit)
●Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
(not supported in the People's Republic of China)
●Windows 7 Professional 64-bit
●Windows 7 Professional 64-bit MSNA
●Windows 7 Professional 32-bit
●Windows 7 Professional 32-bit MSNA
●Windows 7 Home Premium 64-bit
●Windows 7 Home Premium 32-bit
●Windows 7 Basic 32-bit
●FreeDOS 2.0
●SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on
computer models equipped with WWAN capability or Blu-ray ROM DVD±RW
SuperMulti Double-Layer Drive
Restore media-DRDVD:
●DRDVD Windows 8.1 (available with any Windows 8 localization, required for any
Windows 8.1 Professional downgrade operating system)
●DRDVD Windows 8 (available with any Windows 8 localization, required for any
Windows 8 Professional downgrade operating system)
●DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional
downgrade loc)
●SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with
FreeDOS and SuSE Linux)
8 Chapter 1 Product description
Category Description
Operating system (continued) Restore media-OSDVD:
●Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS
except ASIA and the People's Republic of China)
●Windows 8 64-bit (for service only)
●Windows 8 Country-Specific 64-bit (for service only)
●Windows 8 Emerging Market 64-bit (for service only)
●Windows 8 Professional 64-bit (available only and required with Windows 8
downgrade operating systems)
●Windows 7 Professional 64 -bit (available with any Windows 8 Professional or
Windows 7 Professional downgrade loc, not available in the People's Republic
of China)
Certified:
●Microsoft WHQL
●SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
●Windows 8.1 Professional 64-bit
●Windows 8.1 Enterprise 64-bit
●Windows 8.1 Multi-Language 64-bit
●Windows 8.1 Emerging Market 64-bit
●Windows 8.1 Chinese Market 64-bit
●Windows 8 Enterprise 64-bit
●Windows 7 Ultimate 64-bit
●Windows 7 Ultimate 32-bit
●Windows 7 Enterprise 64-bit
●Windows 7 Enterprise 32-bit
●Windows 7 Professional 32-bit
●Windows 7 Basic 64-bit
●Windows 7 Basic 32-bit
Serviceability End user replaceable parts:
●AC adapter
●Battery (system)
●Hard drive
●Keyboard
●Memory modules (2, one primary and one expansion)
●Optical drive
●SSD
●WLAN module
●WWAN module
9
2 External component identification
Display
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures still photographs.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
10 Chapter 2 External component identification
Component Description
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant
app on the Start screen, select My computer, and then select User guides.
Display 11
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password
logon.
12 Chapter 2 External component identification
Keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with a function key, the num lk key, the esc
key, or the b key.
(3) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Windows applications key Displays options for a selected object.
(6) Embedded numeric keypad When the keypad is turned on, it can be used like an
external numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
(7) num lk key Turns the embedded numeric keypad on and off when
pressed in combination with the fn key.
Keys 13
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key,
or the b key.
(3) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) num lk key Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
external numeric keypad.
14 Chapter 2 External component identification
Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off.
(2) Caps lock light On: Caps lock is on.
(3) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
(4) Microphone mute light ●Amber: Microphone sound is off.
●Off: Microphone sound is on.
(5) Num lock light On: Num lock is on.
(6) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(7) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
Lights 15
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off.
(2) Microphone mute light ●Amber: Microphone sound is off.
●Off: Microphone sound is on.
(3) Num lock light On: Num lock is on.
(4) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
(5) Mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(6) Caps lock light On: Caps lock is on.
(7) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
16 Chapter 2 External component identification
TouchPad
Component Description
(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the
screen.
(2) Left pointing stick button (select models
only)
Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off.
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right pointing stick button (select models
only)
Functions like the right button on an external mouse.
(6) TouchPad zone Moves the pointer and selects or activates items on the
screen.
(7) Right TouchPad button Functions like the right button on an external mouse.
Front
TouchPad 17
Component Description
(1) Wireless light ●White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/
or a Bluetooth® device, is on.
●Amber: All wireless devices are off.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off.
(3) AC adapter/Battery light ●White: The computer is connected to external
power and the battery is charged from 90 to 99
percent.
●Amber: The computer is connected to external
power and the battery is charged from 0 to 90
percent.
●Blinking amber: A battery that is the only
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
●Off: The battery is fully charged.
(4) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily
parked the hard drive.
Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power connector Connects an AC adapter.
(2) RJ-45 (network) jack/lights (2) Connects a network cable.
●Amber (left): The network is showing activity.
●Green (right): The network is connected.
18 Chapter 2 External component identification
Component Description
(3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also
charge select models of cell phones and MP3players, even
when the computer is off
(4) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
(5) USB 3.0 port Connects optional USB 3.0 devices and provide enhanced
USB power performance.
(6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical
drive that reads and writes (select models only) to an
optical disc. It can also hold a weight saver option.
(7) Optical drive eject button (select models
only)
Releases the optical drive disc tray.
(8) ExpressCard slot or smart card reader
(depending on the configuration)
Supports optional ExpressCards or smart cards.
Component Description
(1) Power connector Connects an AC adapter.
(2) RJ-45 (network) jack/lights (2) Connects a network cable.
●Amber (left): The network is showing activity.
●Green (right): The network is connected.
(3) USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also
charge select models of cell phones and MP3players, even
when the computer is off.
(4) Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
(5) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
USB power performance.
(6) Upgrade bay (optical drive shown) The upgrade bay can hold either a hard drive or an optical
drive that reads and writes (select models only) to an
optical disc. It can also hold a weight saver option.
Left side 19
Component Description
(7) Optical drive eject button (select models
only)
Releases the optical drive disc tray.
(8) ExpressCard slot or smart card reader
(depending on the configuration)
Supports optional ExpressCards or smart cards.
20 Chapter 2 External component identification
Right side
NOTE: Your computer may look slightly different from the illustration in this section.
Component Description
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides, select the HP Support Assistant app on
the Start screen, select My computer, and then select
User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced
USB power performance.
(3) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(4) External monitor port Connects an external VGA monitor or projector.
(5) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(6) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Right side 21
Rear (select models only)
Component Description
(1) RJ-11 (modem) jack (select models only) Connects a modem cable.
(2) Serial port Connects an optional device such as a serial
modem, mouse, or printer.
22 Chapter 2 External component identification
Bottom
Component Description
(1) Service cover Provides access to the hard drive bay, the wireless
LAN (WLAN) module slot, the WWAN module slot,
and the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant on the Start screen,
select the HP Support Assistant app.
(2) Battery release latch Releases the battery.
(3) SIM slot Supports a wireless subscriber identity module (SIM)
(select models only). The SIM slot is located inside the
battery bay.
(4) Docking connector Connects an optional docking device.
(5) Service cover release lock Locks the service cover.
Bottom 23
Component Description
(6) Service cover release latch Releases the service cover on the computer.
(7) Battery bay Holds the battery.
(8) Vents (4) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
24 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
number provided on the service tag.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number This number provides specific information about
the product's hardware components. The part
number helps a service technician to determine
what components and parts are needed.
Service tag 25
Item Description Function
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
26 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 27
Item Component Spare part number
(1) Display assembly: The display assembly is spared as a whole unit assembly only.
15.6-in, FHD, WLED UWVA display assembly equipped with a webcamera
15.6-in, HD, WLED UWVA display assembly equipped with a webcamera
739998-001
739997-001
14-in, HD WLED display assembly equipped with a webcamera
14-in, HD+ WLED display assembly equipped with a webcamera
14-in, FHD, WLED UWVA display assembly equipped with a webcamera
747751-001
747752-001
747753-001
(2) Top hinge cover for 15.6-in models
(3) Keyboard (includes keyboard cable):
Keyboard for 15.6-in models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 738697-A41
For use in Brazil 738697-201
For use in Bulgaria 738697-261
For use in Canada 738697-DB1
For use in the Czech Republic and Slovakia 738697-FL1
For use in Denmark 738697-081
For use in France 738697-051
For use in Germany 738697-041
For use in Greece 738697-151
For use in Hungary 738697-211
For use in Iceland 738697-DD1
For use in India 738697-D61
For use in Israel 738697-BB1
For use in Italy 738697-061
For use in Japan 738697-291
For use in Latin America 738697-161
For use in the Netherlands 738697-B31
For use in Northwest Africa 738697-FP1
For use in Norway 738697-091
For use in Portugal 738697-131
For use in Romania 738697-271
For use in Russia 738697-251
For use in Saudi Arabia 738697-171
For use in Slovenia 738697-BA1
For use in South Korea 738697-AD1
28 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Spain 738697-071
For use in Sweden and Finland 738697-B71
For use in Switzerland 738697-BG1
For use in Taiwan 738697-AB1
For use in Thailand 738697-281
For use in Turkey 738697-141
For use in the United Kingdom and Singapore 738697-031
For use in the United States 738697-001
Keyboard for 15.6-in models (includes keyboard cable):
For use in Belgium 738696-A41
For use in Brazil 738696-201
For use in Bulgaria 738696-261
For use in Canada 738696-DB1
For use in the Czech Republic and Slovakia 738696-FL1
For use in Denmark 738696-081
For use in France 738696-051
For use in Germany 738696-041
For use in Greece 738696-151
For use in Hungary 738696-211
For use in Iceland 738696-DD1
For use in India 738696-D61
For use in Israel 738696-BB1
For use in Italy 738696-061
For use in Japan 738696-291
For use in Latin America 738696-161
For use in the Netherlands 738696-B31
For use in Northwest Africa 738696-FP1
For use in Norway 738696-091
For use in Portugal 738696-131
For use in Romania 738696-271
For use in Russia 738696-251
For use in Saudi Arabia 738696-171
For use in Slovenia 738696-BA1
For use in South Korea 738696-AD1
Computer major components 29
Item Component Spare part number
For use in Spain 738696-071
For use in Sweden and Finland 738696-B71
For use in Switzerland 738696-BG1
For use in Taiwan 738696-AB1
For use in Thailand 738696-281
For use in Turkey 738696-141
For use in the United Kingdom and Singapore 738696-031
For use in the United States 738696-001
Keyboard for 14” models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 738688-A41
For use in Brazil 738688-201
For use in Bulgaria 738688-261
For use in Canada 738688-DB1
For use in the Czech Republic and Slovakia 738688-FL1
For use in Denmark 738688-081
For use in France 738688-051
For use in Germany 738688-041
For use in Greece 738688-151
For use in Hungary 738688-211
For use in Iceland 738688-DD1
For use in India 738688-D61
For use in Israel 738688-BB1
For use in Italy 738688-061
For use in Japan 738688-291
For use in Latin America 738688-161
For use in the Netherlands 738688-B31
For use in Northwest Africa 738688-FP1
For use in Norway 738688-091
For use in Portugal 738688-131
For use in Romania 738688-271
For use in Russia 738688-251
For use in Saudi Arabia 738688-171
For use in Slovenia 738688-BA1
For use in South Korea 738688-AD1
30 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Spain 738688-071
For use in Sweden and Finland 738688-B71
For use in Switzerland 738688-BG1
For use in Taiwan 738688-AB1
For use in Thailand 738688-281
For use in Turkey 738688-141
For use in the United Kingdom and Singapore 738688-031
For use in the United States 738688-001
Keyboard for 14” models (includes keyboard cable):
For use in Belgium 738687-A41
For use in Bulgaria 738687-261
For use in Canada 738687-DB1
For use in the Czech Republic and Slovakia 738687-FL1
For use in Denmark 738687-081
For use in France 738687-051
For use in Germany 738687-041
For use in Greece 738687-151
For use in Hungary 738687-211
For use in Iceland 738687-DD1
For use in India 738687-D61
For use in Israel 738687-BB1
For use in Italy 738687-061
For use in Japan 738687-291
For use in Latin America 738687-161
For use in the Netherlands 738687-B31
For use in Northwest Africa 738687-FP1
For use in Norway 738687-091
For use in Portugal 738687-131
For use in Romania 738687-271
For use in Russia 738687-251
For use in Saudi Arabia 738687-171
For use in Slovenia 738687-BA1
For use in South Korea 738687-AD1
For use in Spain 738687-071
Computer major components 31
Item Component Spare part number
For use in Sweden and Finland 738687-B71
For use in Switzerland 738687-BG1
For use in Taiwan 738687-AB1
For use in Thailand 738687-281
For use in Turkey 738687-141
For use in the United Kingdom and Singapore 738687-031
For use in the United States 738687-001
(4) Power connector board
(5) Top cover (includes TouchPad,TouchPad cable, and TouchPad bracket) 734281-001
(6) Smart card reader (includes cable)
2-button TouchPad 738398-001
4-button TouchPad 744005-001
(7) Power button board (includes cable)
For 15.6-in models 738701-001
For 14-in models 738399-001
(8) Speakers (include cable) 738404-001
(9) Wireless card
(10) Smart card reader shield (select models only) (included with smart card reader)
(11) Fingerprint reader bracket (included with fingerprint reader)
(12) Fingerprint reader board (includes cable and double-sided adhesive) 738394-001
(13) TouchPad (includes bracket)
For 15.6-in models with 2-button TouchPad 738710-001
For 15.6-in models with 4-button TouchPad 738711-001
For 14-in models with 2-button TouchPad 738405-001
For 14-in models with 4-button TouchPad 738406-001
(14) Function button board (includes cable and double-sided adhesive) 738703-001
738401-001
(15) Processor (includes replacement thermal material):
Intel Dual Core i7-4600M 2.80-GHz processor (4.0-MB L3 cache, 37 W) 737330-001
Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001
Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001
Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001
Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737474-001
Intel Dual Core i3-4000M 2.40-GHz processor (3.0-MB L3 cache, 37 W) 737327-001
32 Chapter 3 Illustrated parts catalog
Item Component Spare part number
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz;
35W, 4 MB L2 cache)
713548-001
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz;
35W; 4 MB L2 cache)
683046-001
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz;
35W; 4 MB L2 cache)
683048-001
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz;
35W; 1 MB L2 cache)
683047-001
AMD A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz;
35W; 1 MB L2 cache)
713550-001
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz;
35W; 1 MB L2 cache)
685990-001
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz;
35W; 1 MB L2 cache)
713549-001
AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz 713551-001
(16) Audio/USB board (includes SD Card reader) 738400-001
745891-001
(17) System board (includes battery connector bracket and replacement thermal material):
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744007-001
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744007-501
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744007-601
System board for 14-in. computer models equipped with discrete memory and
WWAN capability (includes replacement thermal material)
744008-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744008-501
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744008-601
System board for 14-in. computer models equipped with discrete memory, WWAN
capability (includes replacement thermal material)
744009-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744009-501
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744009-601
System board for 14-in. computer models equipped with discrete memory and
WWAN capability (includes replacement thermal material)
744010-001
Computer major components 33
Item Component Spare part number
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744010-501
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744010-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN
capability (includes replacement thermal material)
744015-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744015-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744015-601
System board for 15.6-in. computer models equipped with shared memory with
WWAN capability (includes replacement thermal material)
744015-001
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744015-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744015-601
System board for 15.6-in. computer models equipped with shared memory, WWAN
capability, and a modem (includes replacement thermal material)
744016-001
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744016-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
744016-601
System board for 15.6-in. computer models equipped with discrete memory with
WWAN capability (includes replacement thermal material)
744017-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744017-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744017-601
System board for 15.6-in. computer models equipped with discrete memory with
WWAN capability and a modem (includes replacement thermal material)
744018-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744018-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
744018-601
System board for 15.6-in. computer models equipped with shared memory, WWAN
capability (includes replacement thermal material)
744019-001
34 Chapter 3 Illustrated parts catalog
Item Component Spare part number
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744019-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744019-601
System board for 15.6-in. computer models equipped with shared memory, WWAN
capability and a modem (includes replacement thermal material)
744020-001
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744020-501
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
744020-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN
capability (includes replacement thermal material)
744021-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement
thermal material)
744021-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes
replacement thermal material)
744021-601
System board for 15.6-in. computer models equipped with discrete memory, WWAN
capability and a modem (includes replacement thermal material)
744022-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744022-501
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
744022-601
For use only 14-in. computer models equipped with an Intel Quad Core processor
with WWAN capability
745883-001
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability
745883-501
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability
745883-601
For use only 14-in. computer models equipped with shared memory without WWAN
capability
745884-001
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system without WWAN capability
745884-501
For use only on 14-in. computer models equipped with shared memory, the
Windows 8 Professional operating system without WWAN capability
745884-601
For use only on 15.6-in. computer models equipped with shared memory and
WWAN capability
745887-001
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system and WWAN capability
745887-501
Computer major components 35
Item Component Spare part number
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability
745887-601
For use only on 15.6-in computer models equipped with shared memory without
WWAN capability
745888-001
For use only on 15.6-in computer models equipped with shared memory and the
Windows 8 Standard operating system without WWAN capability
745888-501
For use only on 15.6-in computer models equipped with shared memory and the
Windows 8 Professional operating system without WWAN capability
745888-601
(18) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001
739999-001
744820-001
DVD±RW SuperMulti Double-Layer Drive 749958-001
744822-001
740001-001
DVD-ROM Drive 749957-001
744821-001
740000-001
735601-001
Fan and heat sink assembly (includes replacement thermal material):
(19) Fan 738685-001
(20) Heat sink for computer models with shared graphics 738686-001
(22) Heat sink for computer models with discrete graphics 738393-001
(21) Fingerprint reader bracket 738394
(23) Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch,
and RJ-45 cover)
For 14-in models 738681-001
For 15.6-in models 738692-001
(24) Power connector cable 738694-001
(25) Modem (select models only) 628824-001
(26) WLAN module:
Intel 802.11 2x2 a/b/g/n 695915-001
Intel 802.11 2x2 a/b/g/n Combo Adapter 670292-001
Atheros 802.11 b/g/n 1x1 690019-001
Intel 802.11 2x2 AC + Bluetooth 4.0 710661-001
Intel 802.11 2x2 AC + Bluetooth 4.0 717381-001
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN 710661-001
36 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001
(27) Solid-state drive
512-GB SATA-3 SSD 738714-001
256-GB SATA-3 self-encrypting SSD 735598-001
180-GB SATA-3 SSD 735597-001
128-GB SATA-3 SSD 735596-001
128-GB mSATA-3 SSD 735595-001
32-GB mSATA flash cache SSD 735594-001
(28) Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 7.0-mm 633252-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
320-GB, 7200-rpm, 7.0-mm 634862-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 738395-001
(29) WWAN module (select models only)
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001
(30) Battery:
9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001
6-cell, 55-WHr, 2.8-AHr, Li-ion battery 718756-001
6-cell, 55-WHr, 2.5-AHr, Li-ion battery 708455-001
3-cell, 33-WHr, 2.0-AHr, Li-ion battery 718754-001
(31) Service cover
For 15.6-in models 738691-001
For 14-in models 738680-001
Computer major components 37
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use only on 15.6-in computer models 738690-001
For use only on 14-in computer models 738679-001
(2) Webcamera/microphone module (includes double-sided adhesive) 738409-001
Microphone module (includes double-sided adhesive) 738397-001
(3) Display panel:
15.6-in WLED FHD, UWVA, display panel 739998-001
15.6-in WLED HD, SVA, display panel 739997-001
14-in WLED FHD, UWVA, display panel 747753-001
38 Chapter 3 Illustrated parts catalog
Item Component Spare part number
14-in WLED HD, SVA, display panel 747752-001
14-in WLED HD, SVA, display panel 747751-001
(4) and
(6)
Display hinge kit (includes left and right hinges and display panel cable bracket)
For 15.6-in computer models 738699-001
For 14-in computer models 738396-001
(5) Display Panel Support Kit (includes display enclosure, display panel cable, and
wireless antenna cables and transceivers)
For 15.6-in computer models 738695-001
For 14-in computer models 738684-001
Cables
Item Component Spare part number
(1) RJ-45 (network) cable 744013-001
(2) Display cable kit
For 14-in models 738684-001
For 15.6-in models 738695
Cables 39
Plastics Kit
Item Component Spare part number
Plastics Kit, includes:
For 14-in models 738402-001
For 15.6-in models 738706-001
(1) Fingerprint bracket
(2) Smart card reader blank
(3) WLAN bracket
(4) Fingerprint reader bezel
(5) SD card reader bezel
(6) Optical drive blank tray
40 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Solid-state drive (SSD):
256-GB SATA-3 self-encrypting SSD 749263-001
180-GB SATA-3 SSD 749262-001
749278-001
128-GB SATA-3 SSD 749261-001
749277-001
128-GB mSATA-3 SSD 749280-0011
32-GB mSATA flash cache SSD 7749281-001
Hard Drive Hardware Kit, includes: 738395-001
(2) Hard drive bracket
Screws (not illustrated)
(3) Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 7.0-mm 633252-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
Mass storage devices 41
Item Component Spare part number
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
320-GB, 7200-rpm, 7.0-mm 634862-001
(4) Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001
739999-001
744820-001
DVD±RW SuperMulti Double-Layer Drive 749958-001
744822-001
740000-001
DVD-ROM Drive 749957-001
744821-001
740001-001
735601-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693710-001
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693711-001
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693712-001
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm) 693713-001
Power cord (3-pin, black, 1.83-m):
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Brazil 490371-202
For use in Europe 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in North America 490371-001
For use in the People's Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
42 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom and Singapore 490371-031
Screw Kit 738689-001
Sequential part number listing
Spare part number Description
490371-001 Power cord for use in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m)
490371-202 Power cord for use in Brazil (3-pin, black, 1.83-m)
490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m)
490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m)
490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m)
490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m)
490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m)
490371-D61 Power cord for use in India (3-pin, black, 1.83-m)
603783-001 320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
628824-001 Modem (select models only)
633252-001 750-GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
634862-001 320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
Sequential part number listing 43
Spare part number Description
634921-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
634925-001 500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
651948-001 RTC battery (includes cable and double-sided adhesive)
670292-001 Intel 802.11 a/b/g/n 2x2 Combo Adapter
675794-001 Intel 802.11 b/g/n HMC 1x1
676521-001 1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
683046-001 AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2
cache)
683047-001 AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2
cache)
683048-001 AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2
cache)
683801-001 500-GBB, 7200-rpm, SATA, self–encrypting hard drive 9.5-mm hard drive (does not include hard
drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
683802-001 500-GBB, 5400-rpm, SATA, hard drive 7-mm hard drive (does not include hard drive bracket or
screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
685990-001 Processor A4-4300M 3.0/2.5 GHz 35W 1M
685990-001 750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or
screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
686850-001 750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or
screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
688169-001 Dock/expansion base (select models only)
690019-001 Atheros 802.11 b/g/n 1x1
691739-001 2-GB memory module (PC3L, 12800, 1600-MHz)
691740-001 4-GB memory module (PC3L, 12800, 1600-MHz)
691922-001 HP comfort grip wireless mouse
693374-001 8-GB memory module (PC3L, 12800, 1600-MHz)
44 Chapter 3 Illustrated parts catalog
Spare part number Description
693710-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
693711-001 65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
693712-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
693713-001 90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
695915-001 Intel 802.11 2x2 a/b/g/n
703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
703268-001 500-GB, 7200-rpm, SATA, 7.0-mm self-encrypting drive (SED, does not include hard drive bracket
or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
704030-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
704031-001 HP lt4112 LTE/HSPA+ Mobile Broadband Module
710661-001 Intel 802.11 2x2 AC + Bluetooth 4.0
713548-001 AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2
cache)
713549-001 AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2
cache)
713550-001 A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache)
713551-001 AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz HD8550G
717381-001 Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN
718754-001 3-cell, 33-WHr, 2.0-AHr, Li-ion battery
718755-001 6-cell, 55-WHr, 2.55-AHr, Li-ion battery
718756-001 6-cell, 55-WHr, 2.8-AHr, Li-ion battery
718757-001 9-cell, 100-WHr, 3.0-AHr, Li-ion battery
723895-001 HP hs3110 HSPA+ Mobile Broadband Module
730668-001 Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW
730946-001 500-GB, 5400-rpm, SATA, 7.0-mm FIPS hard drive (does not include hard drive bracket or
screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare
part number 738395-001.
735400-001 USB board (includes cable and double-sided adhesive)
735401-001 Function button board (includes cable and double-sided adhesive)
735402-001 Plastics kit
735404-001 Speaker kit
735405-001 Top cover and 2-button TouchPad for 14-in models
735406-001 Top cover and 4-button TouchPad for 14-in models
Sequential part number listing 45
Spare part number Description
735407-001 TouchPad bracket with 2 buttons
735408-001 TouchPad bracket with 4 buttons
735409-001 Webcamera/microphone module (includes double-sided adhesive)
737327-001 Intel Dual Core i3-4000M 2.40-GHz processor (3.0- MB L3 cache, 37 W)
737328-001 Intel Dual Core i5-4200M 2.50-GHz processor ( 3.0- MB L3 cache, 37 W)
737330-001 Intel Dual Core i7 4600M 2.8 GHz (3MB 37W)
737474-001 Intel Dual Core i3-4100M 2.50-GHz processor (3.0- MB L3 cache, 37 W)
738201-001 Intel Dual Core i5-4330M 2.80-GHz processor (3.0- MB L3 cache, 37 W)
738309-001 Intel Dual Core i5-4300M 2.60-GHz processor ( 3.0-MB L3 cache, 37 W)
738393-001 Heat sink assembly for models with discrete memory
738394-001 Fingerprint reader (includes cable)
738395-001 Hard drive hardware kit
738396-001 Display hinge kit
738397-001 Microphone module (includes double-sided adhesive)
738398-001 Smart card reader for 14-in models with 2-button TouchPad (includes cable)
738399-001 Power button board (includes cable)
738403-001 Rubber kit
738679-001 Display bezel for 14-in models
738680-001 Display Panel Support Kit for 14-in models
738681-001 Base enclosure for 14-in models
738682-001 Service cover for 14-in models
738683-001 Power cable for 14-in models
738684-001 Display cable kit for 14-in models
738685-001 Fan
738686-001 Heat sink assembly for use only with models with shared memory
738687-001 Keyboard for 14-in models for use in the United States (includes keyboard cable)
738687-031 Keyboard for 14-in models for use in the United Kingdom and Singapore (includes keyboard
cable)
738687-041 Keyboard for 14-in models for use in Germany (includes keyboard cable)
738687-051 Keyboard for 14-in models for use in France (includes keyboard cable)
738687-061 Keyboard for 14-in models for use in Italy (includes keyboard cable)
738687-071 Keyboard for 14-in models for use in Spain (includes keyboard cable)
738687-081 Keyboard for 14-in models for use in Denmark (includes keyboard cable)
738687-091 Keyboard for 14-in models for use in Norway (includes keyboard cable)
738687-131 Keyboard for 14-in models for use in Portugal (includes keyboard cable)
46 Chapter 3 Illustrated parts catalog
Spare part number Description
738687-141 Keyboard for 14-in models for use in Turkey (includes keyboard cable)
738687-151 Keyboard for 14-in models for use in Greece (includes keyboard cable)
738687-161 Keyboard for 14-in models for use in Latin America (includes keyboard cable)
738687-171 Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable)
738687-211 Keyboard for 14-in models for use in Hungary (includes keyboard cable)
738687-251 Keyboard for 14-in models for use in Russia (includes keyboard cable)
738687-261 Keyboard for 14-in models for use in Bulgaria (includes keyboard cable)
738687-271 Keyboard for 14-in models for use in Romania (includes keyboard cable)
738687-281 Keyboard for 14-in models for use in Thailand (includes keyboard cable)
738687-291 Keyboard for 14-in models for use in Japan (includes keyboard cable)
738687-A41 Keyboard for 14-in models for use in Belgium (includes keyboard cable)
738687-AB1 Keyboard for 14-in models for use in Taiwan (includes keyboard cable)
738687-AD1 Keyboard for 14-in models for use in South Korea (includes keyboard cable)
738687-B31 Keyboard for 14-in models for use in the Netherlands (includes keyboard cable)
738687-B71 Keyboard for 14-in models for use in Sweden (includes keyboard cable)
738687-BA1 Keyboard for 14-in models for use in Slovenia (includes keyboard cable)
738687-BB1 Keyboard for 14-in models for use in Israel (includes keyboard cable)
738687-BG1 Keyboard for 14-in models for use in Switzerland (includes keyboard cable)
738687-D61 Keyboard for 14-in models for use in India (includes keyboard cable)
738687-DB1 Keyboard for 14-in models for use in Canada (includes keyboard cable)
738687-DD1 Keyboard for 14-in models for use in Iceland (includes keyboard cable)
738687-FL1 Keyboard for 14-in models for use in the Czech Republic and Slovakia (includes keyboard cable)
738687-FP1 Keyboard for 14-in models for use in Northwest Africa (includes keyboard cable)
738688-001 Keyboard with pointing stick for 14-in models for use in the United States (includes keyboard
cable and pointing stick cable)
738688-031 Keyboard with pointing stick for 14-in models for use in the United Kingdom and Singapore
(includes keyboard cable and pointing stick cable)
738688-041 Keyboard with pointing stick for 14-in models for use in Germany (includes keyboard cable and
pointing stick cable)
738688-051 Keyboard with pointing stick for 14-in models for use in France (includes keyboard cable and
pointing stick cable)
738688-061 Keyboard with pointing stick for 14-in models for use in Italy (includes keyboard cable and
pointing stick cable)
738688-071 Keyboard with pointing stick for 14-in models for use in Spain (includes keyboard cable and
pointing stick cable)
738688-081 Keyboard with pointing stick for 14-in models for use in Denmark (includes keyboard cable and
pointing stick cable)
Sequential part number listing 47
Spare part number Description
738688-091 Keyboard with pointing stick for 14-in models for use in Norway (includes keyboard cable and
pointing stick cable)
738688-131 Keyboard with pointing stick for 14-in models for use in Portugal (includes keyboard cable and
pointing stick cable)
738688-141 Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and
pointing stick cable)
738688-151 Keyboard with pointing stick for 14-in models for use in Greece (includes keyboard cable and
pointing stick cable)
738688-161 Keyboard with pointing stick for 14-in models for use in Latin America (includes keyboard cable
and pointing stick cable)
738688-171 Keyboard with pointing stick for 14-in models for use in Saudi Arabia(includes keyboard cable and
pointing stick cable)
738688-201 Keyboard with pointing stick for 14-in models for use in Brazil (includes keyboard cable and
pointing stick cable)
738688-211 Keyboard with pointing stick for 14-in models for use in Hungary (includes keyboard cable and
pointing stick cable)
738688-251 Keyboard with pointing stick for 14-in models for use in Russia (includes keyboard cable and
pointing stick cable)
738688-261 Keyboard with pointing stick for 14-in models for use in Bulgaria (includes keyboard cable and
pointing stick cable)
738688-271 Keyboard with pointing stick for 14-in models for use in Romania (includes keyboard cable and
pointing stick cable)
738688-281 Keyboard with pointing stick for 14-in models for use in Thailand (includes keyboard cable and
pointing stick cable)
738688-291 Keyboard with pointing stick for 14-in models for use in Japan (includes keyboard cable and
pointing stick cable)
738688-A41 Keyboard with pointing stick for 14-in models for use in Belgium includes keyboard cable and
pointing stick cable)
738688-AB1 Keyboard with pointing stick for 14-in models for use in Taiwan (includes keyboard cable and
pointing stick cable)
738688-AD1 Keyboard with pointing stick for 14-in models for use in South Korea includes keyboard cable and
pointing stick cable)
738688-B31 Keyboard with pointing stick for 14-in models for use in the Netherlands (includes keyboard cable
and pointing stick cable)
738688-B71 Keyboard with pointing stick for 14-in models for use in Sweden and Finland (includes keyboard
cable and pointing stick cable)
738688-BA1 Keyboard with pointing stick for 14-in models for use in Slovenia (includes keyboard cable and
pointing stick cable)
738688-BB1 Keyboard with pointing stick for 14-in models for use in Israel includes keyboard cable and
pointing stick cable)
738688-BG1 Keyboard with pointing stick for 14-in models for use in Switzerland (includes keyboard cable and
pointing stick cable)
738688-D61 Keyboard with pointing stick for 14-in models for use in India (includes keyboard cable and
pointing stick cable)
48 Chapter 3 Illustrated parts catalog
Spare part number Description
738688-DB1 Keyboard with pointing stick for 14-in models for use in Canada (includes keyboard cable and
pointing stick cable)
738688-DD1 Keyboard with pointing stick for 14-in models for use in Iceland includes keyboard cable and
pointing stick cable)
738688-FL1 Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes
keyboard cable and pointing stick cable)
738688-FP1 Keyboard with pointing stick for 14-in models for use in Northwest Africa (includes keyboard cable
and pointing stick cable)
738689-001 Screw Kit
738690-001 Display bezel for 15.6-in models
738691-001 Display Panel Support Kit for 15.6-in models
738692-001 Base enclosure for 15.6-in models
738693-001 Service cover for 15.6-in models
738694-001 Power cable for 15.6-in models
738695-001 Display cable kit for 15.6-in models
738696-001 Keyboard for 15.6-in models for use in the United States (includes keyboard cable)
738696-031 Keyboard for 15.6-in models for use in the United Kingdom and Singapore (includes keyboard
cable)
738696-041 Keyboard for 15.6-in models for use in Germany (includes keyboard cable)
738696-051 Keyboard for 15.6-in models for use in France (includes keyboard cable)
738696-061 Keyboard for 15.6-in models for use in Italy (includes keyboard cable)
738696-071 Keyboard for 15.6-in models for use in Spain (includes keyboard cable)
738696-081 Keyboard for 15.6-in models for use in Denmark (includes keyboard cable)
738696-091 Keyboard for 15.6-in models for use in Norway (includes keyboard cable, backlight cable, and
pointing stick cable)
738696-131 Keyboard for 15.6-in models for use in Portugal (includes keyboard cable)
738696-141 Keyboard for 15.6-in models for use in Turkey (includes keyboard cable)
738696-151 Keyboard for 15.6-in models for use in Greece (includes keyboard cable, backlight cable, and
pointing stick cable)
738696-161 Keyboard for 15.6-in models for use in Latin America (includes keyboard cable)
738696-171 Keyboard for 15.6-in models for use in Saudi Arabia (includes keyboard cable)
738696-201 Keyboard for 15.6-in models for use in Brazil (includes keyboard cable)
738696-211 Keyboard for 15.6-in models for use in Hungary (includes keyboard cable, backlight cable, and
pointing stick cable)
738696-251 Keyboard for 15.6-in models for use in Russia (includes keyboard cable)
738696-261 Keyboard for 15.6-in models for use in Bulgaria (includes keyboard cable)
738696-271 Keyboard for 15.6-in models for use in Romania (includes keyboard cable)
738696-281 Keyboard for 15.6-in models for use in Thailand (includes keyboard cable)
Sequential part number listing 49
Spare part number Description
738696-291 Keyboard for 15.6-in models for use in Japan (includes keyboard cable, backlight cable, and
pointing stick cable)
738696-A41 Keyboard for 15.6-in models for use in Belgium (includes keyboard cable)
738696-AB1 Keyboard for 15.6-in models for use in Taiwan (includes keyboard cable)
738696-AD1 Keyboard for 15.6-in models for use in South Korea (includes keyboard cable)
738696-B31 Keyboard for 15.6-in models for use in the Netherlands (includes keyboard cable)
738696-B71 Keyboard for 15.6-in models for use in Sweden and Finland (includes keyboard cable, backlight
cable, and pointing stick cable)
738696-BA1 Keyboard for 15.6-in models for use in Slovenia (includes keyboard cable)
738696-BB1 Keyboard for 15.6-in models for use in Israel (includes keyboard cable)
738696-BG1 Keyboard for 15.6-in models for use in Switzerland (includes keyboard cable)
738696-D61 Keyboard for 15.6-in models for use in India (includes keyboard cable)
738696-DB1 Keyboard for 15.6-in models for use in Canada (includes keyboard cable)
738696-DD1 Keyboard for 15.6-in models for use in Iceland (includes keyboard cable)
738696-FL1 Keyboard for 15.6-in models for use in the Czech Republic and Slovakia (includes keyboard
cable)
738696-FP1 Keyboard for 15.6-in models for use in Northwest Africa (includes keyboard cable)
738697-001 Keyboard with pointing stick for 15.6-in models for use in the United States (includes keyboard
cable and pointing stick cable)
738697-031 Keyboard with pointing stick for 15.6-in models for use in the United Kingdom and Singapore
(includes keyboard cable and pointing stick cable)
738697-041 Keyboard with pointing stick for 15.6-in models for use in Germany (includes keyboard cable and
pointing stick cable)
738697-051 Keyboard with pointing stick for 15.6-in models for use in France (includes keyboard cable and
pointing stick cable)
738697-061 Keyboard with pointing stick for 15.6-in models for use in Italy (includes keyboard cable and
pointing stick cable)
738697-071 Keyboard with pointing stick for 15.6-in models for use in Spain (includes keyboard cable and
pointing stick cable)
738697-081 Keyboard with pointing stick for 15.6-in models for use in Denmark (includes keyboard cable and
pointing stick cable)
738697-091 Keyboard with pointing stick for 15.6-in models for use in Norway (includes keyboard cable and
pointing stick cable)
738697-131 Keyboard with pointing stick for 15.6-in models for use in Portugal (includes keyboard cable and
pointing stick cable)
738697-141 Keyboard with pointing stick for 15.6-in models for use in Turkey (includes keyboard cable and
pointing stick cable)
738697-151 Keyboard with pointing stick for 15.6-in models for use in Greece (includes keyboard cable and
pointing stick cable)
738697-161 Keyboard with pointing stick for 15.6-in models for use in Latin America (includes keyboard cable
and pointing stick cable)
50 Chapter 3 Illustrated parts catalog
Spare part number Description
738697-171 Keyboard with pointing stick for 15.6-in models for use in Saudi Arabia (includes keyboard cable
and pointing stick cable)
738697-211 Keyboard with pointing stick for 15.6-in models for use in Hungary (includes keyboard cable and
pointing stick cable)
738697-251 Keyboard with pointing stick for 15.6-in models for use in Russia (includes keyboard cable and
pointing stick cable)
738697-261 Keyboard with pointing stick for 15.6-in models for use in Bulgaria (includes keyboard cable and
pointing stick cable)
738697-271 Keyboard with pointing stick for 15.6-in models for use in Romania (includes keyboard cable and
pointing stick cable)
738697-281 Keyboard with pointing stick for 15.6-in models for use in Thailand (includes keyboard cable and
pointing stick cable)
738697-291 Keyboard with pointing stick for 15.6-in models for use in Japan (includes keyboard cable and
pointing stick cable)
738697-A41 Keyboard with pointing stick for 15.6-in models for use in Belgium (includes keyboard cable and
pointing stick cable)
738697-AB1 Keyboard with pointing stick for 15.6-in models for use in Taiwan (includes keyboard cable and
pointing stick cable)
738697-AD1 Keyboard with pointing stick for 15.6-in models for use in South Korea (includes keyboard cable
and pointing stick cable)
738697-B31 Keyboard with pointing stick for 15.6-in models for use in the Netherlands (includes keyboard
cable and pointing stick cable)
738697-B71 Keyboard with pointing stick for 15.6-in models for use in Sweden and Finland (includes keyboard
cable and pointing stick cable)
738697-BA1 Keyboard with pointing stick for 15.6-in models for use in Slovenia (includes keyboard cable and
pointing stick cable)
738697-BB1 Keyboard with pointing stick for 15.6-in models for use in Israel (includes keyboard cable and
pointing stick cable)
738697-BG1 Keyboard with pointing stick for 15.6-in models for use in Switzerland (includes keyboard cable
and pointing stick cable)
738697-DB1 Keyboard with pointing stick for 15.6-in models for use in Canada (includes keyboard cable and
pointing stick cable)
738697-DD1 Keyboard with pointing stick for 15.6-in models for use in Iceland (includes keyboard cable and
pointing stick cable)
738697-FL1 Keyboard with pointing stick for 15.6-in models for use in the Czech Republic and Slovakia
(includes keyboard cable and pointing stick cable)
738697-FP1 Keyboard with pointing stick for 15.6-in models for use in Northwest Africa (includes keyboard
cable and pointing stick cable)
738699-001 Display hinge Kit for 15.6-in models (includes left and right hinges and display panel cable
bracket)
738701-001 Power button board for 15.6-in models (includes cable)
738702-001 USB board for 15.6-in models (includes cable)
738703-001 Function button board for 15.6-in models (includes cable)
Sequential part number listing 51
Spare part number Description
738703-001 Function button board for 15.6-in models (includes cable)
738704-001 Optical drive transfer board for 15.6-in models (includes cable)
738705-001 Modem transfer board for select 15.6-in models (includes cable)
738706-001 Plastics Kit
738708-001 Top cover for 15.6-in models with 2-button TouchPad
738709-001 Top cover for 15.6-in models with 4-button TouchPad
738710-001 TouchPad for 15.6-in models with 2 buttons (includes bracket)
738711-001 TouchPad for 15.6-in models with 4 buttons (includes bracket)
738712-001 Display bezel for 14-in models
739997-001 Display panel for 15.6-in models, HD SVA AG flat
739998-001 Display panel for 15.6-in models, FHD SVA AG slim
739999-001 DVD±RW Double-Layer Combo Drive
740000-001 DVD-ROM Drive
740001-001 DVD-ROM SuperMulti Drive
744005-001 Smart card reader for 14-in models with 4-button TouchPad
744007-001 System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
744007-501 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Standard operating system (includes replacement thermal material)
744007-601 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Professional operating system (includes and replacement thermal material)
744008-001 System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
744008-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Standard operating system (includes replacement thermal material)
744008-601 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744009-001 System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
744009-501 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Standard operating system (includes replacement thermal material)
744009-601 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Professional operating system (includes and replacement thermal material)
744010-001 System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
744010-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Standard operating system (includes replacement thermal material)
744010-601 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Professional operating system (includes and replacement
thermal material)
52 Chapter 3 Illustrated parts catalog
Spare part number Description
744013-001 Cable Kit for 15.6- models (includes power connector cable and RJ-45 (network) cable and
replacement thermal material)
744015-001 System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
744015-501 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Standard operating system (includes replacement thermal material)
744015-601 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Professional operating system (includes and replacement thermal material)
744016-001 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem (includes replacement thermal material)
744016-501 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
744016-601 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744017-001 System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
744017-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Standard operating system (includes replacement thermal material)
744017-601 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744018-001 System board for use only on computer models equipped with discrete memory, a modem,
WWAN capability (includes replacement thermal material)
744018-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, a modem, and the Windows 8 Standard operating system (includes replacement
thermal material)
744018-601 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744019-001 System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
744019-501 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Standard operating system (includes replacement thermal material)
744019-601 System board for use only on computer models equipped with shared memory, WWAN capability,
and the Windows 8 Professional operating system (includes and replacement thermal material)
744020-001 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem (includes replacement thermal material)
744020-501 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
744020-601 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744021-001 System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
Sequential part number listing 53
Spare part number Description
744021-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Standard operating system (includes replacement thermal material)
744021-601 System board for use only on computer models equipped with discrete memory, WWAN
capability, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744022-001 System board for use only on computer models equipped with discrete memory, a modem,
WWAN capability (includes replacement thermal material)
744022-501 System board for use only on computer models equipped with discrete memory, WWAN
capability, a modem, and the Windows 8 Standard operating system (includes replacement
thermal material)
744022-601 System board for use only on computer models equipped with shared memory, WWAN capability,
a modem, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744715-001 System board for use only on computer models equipped with shared memory, without WWAN
capability (includes replacement thermal material)
744715-501 System board for use only on computer models equipped with shared memory, without WWAN
capability, and the Windows 8 Standard operating system (includes replacement thermal material)
744715-601 System board for use only on computer models equipped with shared memory, without WWAN
capability, and the Windows 8 Professional operating system (includes and replacement
thermal material)
744820-001 Blu-ray ROM DVD±RW Combo Drive
744821-001 DVD-ROM 9.5-mm Drive
744822-001 DVD-ROM SuperMulti 9.5-mm Drive
745883-001 For use only computer models with shared memory and WWAN capability
745883-501 For use only on computer models with shared memory, the Windows 8 Standard operating
system, and WWAN capability
745883-601 For use only on computer models with shared memory, the Windows 8 Professional operating
system, and WWAN capability
745884-001 For use only computer models equipped with shared memory without WWAN capability
745884-501 For use only on computer models equipped with shared memory and the Windows 8 Standard
operating system without WWAN capability
745884-601 For use only on computer models equipped with shared memory, the Windows 8 Professional
operating system without WWAN capability
745887-001 System board for use only on 15.6-in models with shared memory, WWAN capability (includes
replacement thermal material)
745887-501 System board for use only on 15.6-in models with shared memory, WWAN capability, and the
Windows 8 Standard operating system (includes replacement thermal material)
745887-601 System board for use only on 15.6-in models with shared memory, WWAN capability, and the
Windows 8 Professional operating system (includes and replacement thermal material)
745888-001 System board for use only on 15.6-in models with shared memory, without WWAN capability
(includes replacement thermal material)
745888-501 System board for use only on 15.6-in models with shared memory, without WWAN capability, and
the Windows 8 Standard operating system (includes replacement thermal material)
54 Chapter 3 Illustrated parts catalog
Spare part number Description
745888-601 System board for use only on 15.6-in models with shared memory, without WWAN capability, and
the Windows 8 Professional operating system (includes and replacement thermal material)
745889-001 Top cover and 2-button TouchPad for 15.6-in models
745890-001 Top cover and 4-button TouchPad for 15.6-in models
745891-001 USB board (includes cable and double-sided adhesive)
745893-001 Display bezel
747751-001 14-in HD AG WLED SVA eDP FLT display panel
747752-001 14-in HD+ AG WLED SVA eDP FLT
747753-001 14-in FHD AG WLED UWVA eDPslim PSR
747832-001 Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN
748357-001 Service cover for 14-in models
748358-001 Service cover for 14-in models
748958-001 Smart card reader with 4-button TouchPad
749254-001 System board for use only on computer models equipped with shared memory and a modem
(includes replacement thermal material)
749261-001 128-GB SATA-3 solid-state drive
749262-001 180-GB SATA-3 solid-state drive
749263-001 256-GB SATA-3 self-encrypting solid-state drive
749274-001 System board for use only on computer models equipped with shared memory (includes
replacement thermal material)
749274-501 System board for use only on computer models equipped with shared memory and the Windows
8 Standard operating system (includes replacement thermal material)
749274-601 System board for use only on computer models equipped with shared memory and the Windows
8 Professional operating system (includes and replacement thermal material)
749277-001 128-GB mSATA-3 solid-state drive
749278-001 128-GB SATA-3 solid-state drive
749279-001 180-GB SATA-3 solid-state drive
749280-001 128-GB mSATA-3 solid-state drive for use in Brazil
749281-001 32-GB mSATA flash cache solid-state drive
749263-001 256-GB SATA-3 self-encrypting solid-state drive
749263-001 256-GB SATA-3 self-encrypting solid-state drive
749284-001 128-GB mSATA-3 solid-state drive
749285-001 128-GB mSATA-3 solid-state drive for use in Brazil
749286-001 180-GB mSATA-3 solid-state drive
749287-001 256-GB mSATA-3 solid-state self-encrypting drive
749609-001 Display panel HD SVA AG flat
Sequential part number listing 55
Spare part number Description
749610-001 Display panel HD SVA AG flat
749954-001 128-GB SATA-3 solid-state drive
749955-001 180-GB SATA-3 solid-state drive
749956-001 256-GB SATA-3 self-encrypting solid-state drive
749957-001 DVD-ROM 9.5-mm Drive
749958-001 DVD-ROM SuperMulti 9.5-mm Drive
749959-001 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive
56 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screw driver
●Magnetic screw driver
●Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Tools required 57
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.
58 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 59
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or
packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.
●Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn off power and input signals before inserting or removing connectors or test equipment.
60 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
●When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or floor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 61
5 Removal and replacement procedures
for Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer
Self-Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer. See Service tag on page 16
for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.
62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description Spare part number
9-cell, 100-WHr, 3.0-AHr, Li-ion battery 718757-001
9-cell, 73-WHr, 2.2-AHr, Li-ion battery 718756-001
8-cell, 83-WHr, 2.8-AHr, Li-ion battery 718755-001
8-cell, 75-WHr, 2.8-AHr, Li-ion battery 718754-001
Before removing the battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Remove the battery (2) from the computer.
Reverse this procedure to install the battery.
Component replacement procedures 63
Service cover
Description Spare part number
Service cover for 15.6-in models 738691-001
Service cover for 14-in models 738680-001
Remove the service cover to access the memory module slot, hard drive, and other components.
1. Remove the battery (see Battery on page 63).
2. With the battery bay toward you, slide the service cover release latch (1) to the left, remove the
screw (if the optional screw is being used) (2), and then slide the release latch again (3) to
release the service cover.
NOTE: If you not want to use the optional screw, you can store it inside the service cover.
3. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service
cover.
Reverse this procedure to install the service cover.
64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These
components are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Description Spare part number
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 9.5-mm 633252-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 7200-rpm, 7.0-mm 634925-001
500-GB, 7200-rpm, 7.0-mm, self-encrypting 703268-001
500-GB, 5400-rpm, 7.0-mm, FIPS 730946-001
500-GB, 5400-rpm, 9.5-mm, self-encrypting 683801-001
500-GB, 5400-rpm, 7.0-mm 683802-001
320-GB, 7200-rpm, 9.5-mm 603783-001
320-GB, 7200-rpm, 7.0-mm 634862-001
320-GB, 5400-rpm, 7.0-mm 670035-001
Before removing the hard drive, follow these steps:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Turn the computer upside down on a flat surface.
4. Remove the battery. (See Battery on page 63).
Remove the hard drive:
1. Disconnect the hard drive cable(1).
Component replacement procedures 65
2. Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard
drive.
3. Lift the hard drive (4), and then pull the hard drive out of the hard drive bay.
4. If it is necessary to disassemble the hard drive, perform the following steps:
a. Position the hard drive with the hard drive tab toward you.
b. Remove the four Phillips screws (1) that secure the hard drive bracket to the hard drive.
66 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
c. Remove the hard drive bracket (2) from the hard drive.
The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part
number 738395-001.
Reverse this procedure to install a hard drive.
Modem module (select models only)
Description Spare part number
Modem module 628824-001
Before removing the modem module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the modem module:
1. Remove the two Phillips screws (1) that secure the modem module.
Component replacement procedures 67
2. Lift the front of the modem module (2), and then disconnect the modem cable (3).
3. Release the modem module connector board from the clip, and then release the ZIF connector
to remove modem module connector board.
Reverse this procedure to install a modem module.
Primary memory module
The computer has one memory module compartment. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that
both memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is
located in the top memory slot.
Description Spare part number
8-GB (PC3L, 12800, 1600-MHz) 693374-001
68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Description Spare part number
4-GB (PC3L, 12800, 1600-MHz) 691740-001
2-GB (PC3L, 12800, 1600-MHz) 691739-001
To add or replace a memory module:
1. Save your work and shut down the computer.
2. Disconnect AC power and external devices connected to the computer.
3. Remove the battery (see Battery on page 63).
4. Remove the service cover (see Service cover on page 64).
5. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of
the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module (2) into the memory module slot until it is seated.
Component replacement procedures 69
c. Gently press the memory module (3) down, applying pressure to both the left and right
edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
memory module.
Reverse this procedure to install a memory module.
70 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Expansion memory module
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may
result in various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click
Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
Component replacement procedures 71
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
72 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module (select models only)
Description Spare part number
HP hs3110 HSPA+ Mobile Broadband Module 723895-001
HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal
labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS”
terminal labeled “6”.
2. Remove the Phillips screw (2) that secures the WWAN module to the system board.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
Component replacement procedures 73
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module,
protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.
Reverse this procedure to install the WWAN module.
WLAN module
Description Spare part number
Intel 802.11 a/b/g/n 2x2 Combo Adapter 670292-001
Intel 802.11 b/g/n HMC 1x1 675794-001
Atheros 802.11 b/g/n 1x1 690019-001
Intel 802.11 2x2 a/b/g/n 695915-001
Intel 802.11 2x2 a/b/g/n 710661-001
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN 717381-001
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW 730668-001
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN 747832-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
74 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal
labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.
2. Remove the two Phillips screws (2) that secure the WLAN module to the system board.)
3. Remove the WLAN module (3) by gently pulling the module away from the slot at an angle. (The
WLAN module tilts up.)
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module,
protective sleeves should be installed on the antenna connectors, as shown in the following
illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 75
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description Spare part number
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive 749959-001
739999-001
744820-001
DVD±RW SuperMulti Double-Layer Drive 749958-001
744822-001
740001-001
DVD-ROM Drive 749957-001
744821-001
740000-001
735601-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the optical drive:
1. Position the computer with the left side toward you.
2. Loosen the captive screw (1) that secures the optical drive to the computer.
3. Insert a thin tool into the optical drive tab access (2), and then press the tab to the left to release
the optical drive from the computer.
76 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Remove the optical drive (3).
Reverse this procedure to install the optical drive.
Component replacement procedures 77
Solid-state drive
Description Spare part number
256-GB SATA-3 self-encrypting SSD 749263-001
180-GB SATA-3 SSD 749262-001
749278-001
128-GB SATA-3 SSD 749261-001
749277-001
128-GB mSATA-3 SSD for use in Brazil 749280-001
32-GB mSATA flash cache SSD 749281-001
Before removing the solid-state drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the solid-state drive:
1. Remove the two Phillips screws (1) that secure the solid-state drive to the system board. (The
solid-state drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
78 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
For use in country or region Spare part
number
For use in country or region Spare part number
Keyboard for 15” models (includes keyboard cable):
For use in Belgium 738696-A41 For use in the Netherlands 738696-B31
For use in Brazil 738696-201 For use in Northwest Africa 738696-FP1
For use in Bulgaria 738696-261 For use in Norway 738696-091
For use in Canada 738696-DB1 For use in Portugal 738696-131
For use in the Czech Republic
and Slovakia
738696-FL1 For use in Romania 738696-271
For use in Denmark 738696-051 For use in Russia 738696-251
For use in France 738696-041 For use in Saudi Arabia 738696-171
For use in Germany 738696-151 For use in Slovenia 738696-BA1
For use in Greece 738696-211 For use in Spain 738696-071
For use in Hungary 738696-061 For use in Sweden and Finland 738696-B71
For use in Iceland 738696-DD1 For use in Switzerland 738696-BG1
For use in India 738696-D61 For use in Taiwan 738696-AB1
For use in Israel 738696-BB1 For use in Thailand 738696-281
For use in Italy 738696-061 For use in Turkey 738696-141
For use in Japan 738696-291 For use in the United Kingdom 738696-031
For use in Korea 738696-AD1 For use in the United States 738696-001
For use in Latin America 738696-161
Keyboard for 14” models (includes keyboard cable):
For use in Belgium 738687-A41 For use in Northwest Africa 738687-FP1
For use in Bulgaria 738687-261 For use in Norway 738687-091
For use in Canada 738687-DB1 For use in Portugal 738687-131
For use in the Czech Republic
and Slovakia
738687-FL1 For use in Romania 738687-271
For use in Denmark 738687-081 For use in Russia 738687-251
For use in France 738687-051 For use in Saudi Arabia 738687-171
For use in Germany 738687-041 For use in Slovenia 738687-BA1
For use in Greece 738687-151 For use in South Korea 738687-AD1
For use in Hungary 738687-211 For use in Spain 738687-071
For use in Iceland 738687-DD1 For use in Sweden and Finland 738687-B71
For use in India 738687-D61 For use in Switzerland 738687-BG1
For use in Israel 738687-BB1 For use in Taiwan 738687-AB1
Component replacement procedures 79
For use in country or region Spare part
number
For use in country or region Spare part number
For use in Italy 738687-061 For use in Thailand 738687-281
For use in Japan 738687-291 For use in Turkey 738687-141
For use in Latin America 738687-161 For use in the United Kingdom
and Singapore
738687-031
For use in the Netherlands 738687-B31 For use in the United States 738687-001
Keyboard with pointing stick for 14” models (includes keyboard cable and pointing stick cable):
For use in Belgium 738688-A41 For use in Northwest Africa 738688-FP1
For use in Brazil 738688-201 For use in Norway 738688-091
For use in Bulgaria 738688-261 For use in Portugal 738688-131
For use in Canada 738688-DB1 For use in Romania 738688-271
For use in the Czech Republic
and Slovakia
738688-FL1 For use in Russia 738688-251
For use in Denmark 738688-081 For use in Saudi Arabia 738688-171
For use in France 738688-051 For use in Slovenia 738688-BA1
For use in Germany 738688-041 For use in South Korea 738688-AD1
For use in Greece 738688-151 For use in Spain 738688-071
For use in Hungary 738688-211 For use in Sweden and Finland 738688-B71
For use in Iceland 738688-DD1 For use in Switzerland 738688-BG1
For use in India 738688-D61 For use in Taiwan 738688-AB1
For use in Israel 738688-BB1 For use in Thailand 738688-281
For use in Italy 738688-061 For use in Turkey 738688-141
For use in Japan 738688-291 For use in the United Kingdom
and Singapore
738688-031
For use in Latin America 738688-161 For use in the United States 738688-001
For use in the Netherlands 738688-B31
Keyboard with pointing stick for 15” models (includes keyboard cable and pointing stick cable):
For use in Belgium 738697-A41 For use in the Netherlands 738697-B31
For use in Brazil 738697-201 For use in Northwest Africa 738697-FP1
For use in Bulgaria 738697-261 For use in Norway 738697-091
For use in Canada 738697-DB1 For use in Portugal 738697-131
For use in the Czech Republic
and Slovakia
738697-FL1 For use in Romania 738697-271
For use in Denmark 738697-051 For use in Russia 738697-251
For use in France 738697-041 For use in Saudi Arabia 738697-171
For use in Germany 738697-151 For use in Slovenia 738697-BA1
80 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
For use in country or region Spare part
number
For use in country or region Spare part number
For use in Greece 738697-211 For use in Spain 738697-071
For use in Hungary 738697-061 For use in Sweden and Finland 738697-B71
For use in Iceland 738697-DD1 For use in Switzerland 738697-BG1
For use in India 738697-D61 For use in Taiwan 738697-AB1
For use in Israel 738697-BB1 For use in Thailand 738697-281
For use in Italy 738697-D61 For use in Turkey 738697-141
For use in Japan 738697-291 For use in the United Kingdom 738697-031
For use in Korea 738697-AD1 For use in the United States 738697-001
For use in Latin America 738697-161
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
6. Remove the optical drive (see Optical drive on page 76).
Component replacement procedures 81
Remove the keyboard:
1. Loosen the two captive screws that secure the keyboard to the computer.
2. Open the computer.
3. Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear
edge of the keyboard (3).
4. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the
palm rest.
82 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
5. For models without a pointing stick, remove the metal shield (2) covering the zero insertion force
(ZIF) connector, release the ZIF connector to which the keyboard cable is attached (3), remove
the keyboard cable (4), and then remove the keyboard (5).
Component replacement procedures 83
6. For models with a pointing stick, disconnect the pointing stick cable from the system board (32),
release the zero insertion force (ZIF) connector to which the keyboard cable is attached (3),
remove the keyboard cable (4), and then remove the keyboard (5)
Reverse this procedure to install the keyboard.
84 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures
for Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized
service provider. Accessing these parts can damage the computer or void the warranty.
Fan and heat sink assembly
NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
Description Spare part number
Fan 738685-001
Heat sink for computer models with Intel UMA graphics 738686-001
Heat sink for computer models with discrete graphics 738393-001
Before removing the fan and heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
Fan and heat sink assembly 85
Remove the fan:
1. Disconnect the fan cable (1) from the system board, loosen the two captive screws (2), and then
remove the fan.
2. Remove the heat sink assembly:
NOTE: Due to the adhesive quality of the thermal material located between the heat sink
assembly and the system board components, it may be necessary to move the heat sink
assembly from side to side to detach it.
●For computer models equipped with Intel UMA graphics, following the 1 through 4
sequence stamped into the processor heat sink, loosen the four Phillips captive screws that
secure the processor heat sink to the system board, and then remove the heat sink (2).
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●For computer models equipped with discrete graphics, following the 1 through 2 sequence
stamped into the graphics board heat sink, remove the 2 captive screws (1). Following the
1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive
screws that secure the processor heat sink to the system board (2), and then remove the
heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink
assembly and the system board components each time the fan and heat sink assembly is removed.
Replacement thermal material is included with the fan/heat sink assembly, processor, and system
board spare part kits.
Thermal locations for computer models equipped with Intel UMA graphics are shown in the following
illustration:
●Various thermal pads are used on the processor (1) and the heat sink section (2) that services it.
Fan and heat sink assembly 87
Thermal locations for computer models equipped with discrete graphics are shown in the following
illustration:
●Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
●Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that
services it
Reverse this procedure to install the fan/heat sink assembly.
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Description Spare part number
Base enclosure
For 15.6-in models 738692-001
For 14-in models 738681-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Fan and heat sink assembly (see Fan and heat sink assembly on page 85)
Remove the base enclosure:
1. Remove the rubber screw covers.
Base enclosure 89
2. Remove the fourteen Torx T8 screws that secure the top cover to the computer.
3. Remove the following screws that secure the base enclosure to the computer:
(1) Two Torx T8 screws in the optical drive bay
(2) Three Torx T8 screws in the battery bay
(3) Two Phillips screws
4. Remove the memory card (4).
5. Turn the computer right side up with the front toward you.
6. Lift the front edge of the base enclosure until the left and right sides and the rear edge detach
from the computer.
7. Disconnect the serial connector cable from the system board.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Remove the base enclosure, making sure that the display panel cables and the wireless antenna
cables route through the openings in the base enclosure.
Reverse this procedure to install the base enclosure.
Base enclosure 91
USB board
Description Spare part number
USB board (includes cable) 735400-001
738702-001
745891-001
Before removing the USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the USB board:
1. Remove the four Phillips screws (3) that secure the USB board to the base enclosure.
2. Lift up on the left side to disconnect the connector interface (2).
3. Detach the USB board cable from the base enclosure (3), and remove the USB board and cable.
Reverse this procedure to install the USB board.
USB board 93
Power button board
Description Spare part number
Power button board (includes cable)
For 15.6-in models 738701-001
For 14-in models 738399-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
Remove the power button board:
1. Turn the top cover upside down, with the front toward you.
2. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3. Release the clips (2) that secure the power button board to the top cover.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
Power button board 95
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes cable and double-sided adhesive) 738394-001
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
Remove the fingerprint reader board:
1. Turn the top cover upside down with the front toward you.
2. Detach the fingerprint reader board cable (1) from the top cover. (The fingerprint reader board
cable is attached to the top cover with tape.)
3. Remove the Phillips screw (2) that secures the fingerprint reader board and bracket to the top
cover.
96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader board
and cable(4).
Reverse this procedure to install the fingerprint reader board.
Fingerprint reader board 97
Smart card reader
Description Spare part number
Smart card reader for 14-in models with 2-button TouchPad (includes cable) 738398-001
Smart card reader for 14-in models with 4-button TouchPad (includes cable) 744005-001
Smart card reader 2-button (includes cable) 7738700-001
Smart card reader 4-button (includes cable) 738703-001
Before removing the smart card reader, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
Remove the smart card reader:
1. Release the ZIF connector (1) to which the smart card reader cable is attached, and then
disconnect the smart card reader cable from the system board.
2. Remove the two Torx screws (2) that secure the smart card reader to the base enclosure.
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the smart card reader (3).
Reverse this procedure to install the smart card reader and cable.
System board
NOTE: The system board spare part kit includes battery connector bracket and replacement
thermal material.
Description Spare part number
For 14-in. computer models with shared memory and WWAN capability (includes replacement
thermal material)
744007-001
For 14-in. computer models with shared memory and the Windows 8 Standard operating system
with WWAN capability (includes replacement thermal material)
744007-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744007-601
For 14-in. computer models with discrete memory and WWAN capability (includes replacement
thermal material)
744008-001
For 14-in. computer models with discrete memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744008-501
For 14-in. computer models with discrete memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744008-601
For 14-in. computer models with discrete memory, WWAN capability (includes replacement
thermal material)
744009-001
For 14-in. computer models with discrete memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744009-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744009-601
For 14-in. computer models with discrete memory and WWAN capability (includes replacement
thermal material)
744010-001
System board 99
Description Spare part number
For 14-in. computer models with discrete memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744010-501
For 14-in. computer models with shared memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744010-601
For 15.6-in. computer models with discrete memory, WWAN capability (includes replacement
thermal material)
744015-001
For 15.6-in. computer models with discrete memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744015-501
For 15.6-in. computer models with discrete memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744015-601
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement
thermal material)
744016-001
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744016-501
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744016-601
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement
thermal material)
744017-001
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating
system with WWAN capability (includes replacement thermal material)
744017-501
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating
system with WWAN capability (includes replacement thermal material)
744017-601
For 14-in. computer models equipped with shared memory with WWAN capability 745883-001
For 14-in. computer models equipped with shared memory and the Windows 8 Standard
operating system with WWAN capability
745883-501
For 14-in. computer models with shared memory and the Windows 8 Professional
operating system with WWAN capability
745883-601
For 14-in. computer models shared memory without WWAN capability 745884-001
For computer models equipped with shared memory and the Windows 8 Standard
operating system without WWAN capability
745884-501
For use only on computer models shared memory and the Windows 8 Professional
operating system without WWAN capability
745884-601
For use only on 15.6-in. computer models equipped with an Intel Quad Core processor with
WWAN capability
745887-001
For use only on 15.6-in. computer models shared memory and the Windows 8 Standard
operating system with WWAN capability
745887-501
For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional
operating system with WWAN capability
745887-601
For use only on 15.6-in. computer models with shared memory and the Windows 8 Standard
operating system without WWAN capability
745888-501
For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional
operating system without WWAN capability
745888-601
For use only on 15.6-in. computer models with shared memory and without WWAN capability 745888-001
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Fan/heat sink assembly (see Fan and heat sink assembly on page 85)
e. Keyboard (see Keyboard on page 79)
f. Display assembly (see Display assembly on page 115)
g. Base enclosure (see Base enclosure on page 89)
h. USB board (see USB board on page 92)
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●WWAN module (see WWAN module (select models only) on page 73)
●Solid-state drive (see Solid-state drive on page 78)
●WLAN module (see WLAN module on page 74)
●Expansion memory (see Primary memory module on page 68)
●Primary memory (see Expansion memory module on page 71)
●Smart card reader (see Smart card reader on page 98)
●Processor (see Processor on page 108)
System board 101
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Card reader cable
(2) Power connector cable
Left (3) and right (4)speaker cables
(5) Display panel cable (if display panel is still attached)
2. Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the
base enclosure.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Lift up on the left side of the system board (1) until it rests at an angle.
4. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
System board 103
Speakers
Description Spare part number
Speakers (includes cable) 738404-001
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
Remove the speakers:
1. Disconnect the speaker cables (1) and (4) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (2) and (5) that secure the speakers to the
base enclosure.
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the speakers (3) and (6) and cables.
Reverse this procedure to install the speakers.
Speakers 105
Function button board
Description Spare part number
Function button board (includes cable and double-sided adhesive) 738703-001
738401-001
Before removing the function button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
Remove the function button board:
1. Turn the top cover upside down, with the front toward you.
2. Disconnect the function button board cable (1).
3. Remove the Phillips PM2.0×3.0 screws (2) that secures the function button board to the top
cover.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the function button board (3) to remove it.
Reverse this procedure to install the function button board.
Function button board 107
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description Spare part number
Intel Dual Core i7-4600M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 737330-001
Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W) 738201-001
Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W) 738309-001
Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737328-001
Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W) 737474-001
Intel Dual Core i3-4000M 2.40-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W)
737327-001
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB
L2 cache)
713548-001
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB
L2 cache)
683046-001
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2
cache)
683048-001
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2
cache)
683047-001
A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2
cache)
713550-001
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB L2
cache)
685990-001
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2
cache)
713549-001
AMD A8-5550M 3.1 GHz/2.1 GHz 4M 35W 713551-001
Before removing the processor, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
f. Fan and heat sink assembly (see Fan and heat sink assembly on page 85)
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the processor:
1. Use a Torx8 screw driver to turn the processor locking screw one-half turn counterclockwise (1),
until you hear a click.
2. Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed
on the processor socket (4) when you install the processor.
Reverse this procedure to install the processor.
Processor 109
TouchPad
Description Spare part number
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Top cover for 15.6-in models with 2-button TouchPad
2-button TouchPad with bracket for 15.6-in models
745889-001
738710-001
Top cover for 15.6-in models with 4-button TouchPad
4-button TouchPad with bracket for 15.6-in models
745890-001
738711-001
Top cover for 14-in models with 2-button TouchPad
2-button TouchPad with bracket for 14-in models
738405-001
738407-001
Top cover for 14-in models with 4-button TouchPad
4-button TouchPad with bracket for 14-in models
738406-001
738408-001
Before removing the top cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
NOTE: When replacing the top cover, be sure to remove the following components from the
defective top cover and install them on the replacement top cover:
●Function button board (see Function button board on page 106)
●Power button board (see Power button board on page 94)
●Fingerprint reader board (see Fingerprint reader board on page 96)
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the TouchPad:
1. Remove the four Torx screws (1) that secure the TouchPad to the top cover.
2. Release the clip (2), and then remove the TouchPad (3).
Reverse this procedure to install the TouchPad.
TouchPad 111
Power connector cable
NOTE: The power connector cable is included in the Cable Kit (seeCables on page 39).
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63), and then remove the following components:
a. Service cover (see Service cover on page 64)
b. Hard drive (see Hard drive on page 65)
c. Optical drive (see Optical drive on page 76)
d. Keyboard (see Keyboard on page 79)
e. Base enclosure (see Base enclosure on page 89)
f. USB board (see USB board on page 92)
g. Speakers (see Speakers on page 104)
h. Fan and heat sink assembly (see Fan and heat sink assembly on page 85)
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable (2) from the clips built into the base enclosure.
112 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Release the power connector (3) from the clips and mold built into the base enclosure.
4. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 651948-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
5. Remove the service cover (see Service cover on page 64).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
RTC battery 113
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the
base enclosure with double-sided adhesive.)
3. Remove the RTC battery and cable.
Reverse this procedure to install the RTC battery.
114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The display assembly is spared as a whole unit assembly only.
Description Spare part number
15.6-in WLED FHD, UWVA display assembly equipped with a webcamera
15.6-in WLED HD, UWVA display assembly equipped with a webcamera
739998-001
739997-001
14-in HD AG WLED SVA eDP FLT display panel equipped with a webcamera
14-in HD+ AG WLED SVA eDP FLT equipped with a webcamera
14-in FHD AG WLED UWVA eDPslim PSR display assembly equipped with a webcamera
747751-001
747752-001
747753-001
To remove the display assembly and access the display assembly subcomponents, follow
these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 63).
Remove the display assembly:
1. Open the computer.
2. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the
bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).
The display bezel is available using spare part numbers 734301-001 (for use only on
computer models equipped with a webcamera) and 734302-001 (for use only on computer
models not equipped with a webcamera).
Display assembly 115
3. If it is necessary to replace the display panel:
a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the
display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is
clear of tools, screws, and any other foreign objects. Failure to follow this caution can result
in damage to the display panel.
b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside
down in front of the display enclosure.
c. Release the adhesive strip (2) that secures the display panel cable connector to the
display panel, and then disconnect the display panel cable from the display panel.
d. Remove the display panel.
116 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the
computer.
5. Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2).
The hinge bracket is available using spare part number 738699-001.
Display assembly 117
6. Remove the display panel cable and the wireless transceiver.
7. If it is necessary to replace the webcamera/microphone module or microphone module:
CAUTION: Handle the webcamera/microphone module and microphone module with caution.
These modules have a thin profile and are susceptible to damage when not handled carefully.
a. Disconnect the webcamera/microphone module cable (1) from the webcamera/
microphone module.
118 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Detach the webcamera/microphone module (2) from the display enclosure. (The
webcamera/microphone module is attached to the display enclosure with double-sided
adhesive.)
c. Remove the webcamera/microphone module.
The webcamera/microphone module is available using spare part number 738409-001. The
microphone module is available using spare part number 738397-001.
Reverse this procedure to reassemble and install the display assembly.
Display assembly 119
7 Computer Setup
Windows 8 — Computer Setup (BIOS), MultiBoot, and
System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of
the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent
the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
2. press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
120 Chapter 7 Computer Setup
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then
press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then
press enter.
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring default will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the
default settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 121
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then
press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access the HP website, http://www.hp.com.
2. Select Support, and then select Download drivers.
3. Enter the product name in the text box, and then select Go.
4. Select your computer model, and then select your operating system.
5. In the BIOS section, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive. If the update
is more recent than your BIOS, make a note of the path to the location on your hard drive
where the BIOS update is downloaded. You will need to access this path when you are
ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
122 Chapter 7 Computer Setup
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,
which is enabled at the factory, controls the order in which the system selects a boot device. Boot
devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and
operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the
boot order.
You can change the order in which the computer searches for a boot device by changing the boot
order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu
that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on
or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot
order in Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter
the Boot Device Options menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device
each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on
or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot
Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options >
Legacy Boot Order for Legacy Boot Mode, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or
press the + key.
– or –
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 123
To move the device down in the boot order, use a pointing device to click the down arrow, or
press the - key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing
esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the
screen.
2. press f9.
3. Use a pointing device or the arrow keys to select a boot device, and then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each
time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot
Express Boot Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you
want the computer to display the startup location menu before it defaults to the current MultiBoot
setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted
time, and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. the computer will not start until you select a boot device and
press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted
time to expire.
124 Chapter 7 Computer Setup
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see .
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
only.
1. Go to http://www.hp.com.
2. Select Support, and then select Download drivers.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Select Download, and then select Run.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP
PC Hardware Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the
computer from operating properly.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup
only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the
keyboard to navigate and make selections in Computer Setup.
2. press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then
press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then
press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
126 Chapter 7 Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and
then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the
default settings.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 127
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then
press enter.
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful
installation, download and install a BIOS update only when the computer is connected to reliable
external power using the AC adapter. Do not download or install a BIOS update while the computer is
running on battery power, docked in an optional docking device, or connected to an optional power
source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access the HP website, http://www.hp.com.
2. Click Support, and then select Download drivers.
3. Enter the product name in the text box, and the click Go.
4. Select your computer model, and then select your operating system.
5. In the BIOS section, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive. If the update
is more recent than your BIOS, make a note of the path to the location on your hard drive
where the BIOS update is downloaded. You will need to access this path when you are
ready to install the update.
128 Chapter 7 Computer Setup
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS
installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,
which is enabled at the factory, controls the order in which the system selects a boot device. Boot
devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and
operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the
boot order.
You can change the order in which the computer searches for a boot device by changing the boot
order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu
that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on
or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot
order in Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter
the Boot Device Options menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device
each time the computer is turned on or restarted.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 129
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on
or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot
Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options >
Legacy Boot Order for Legacy Boot Mode, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or
press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or
press the - key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing
esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the
screen.
2. press f9.
3. Use a pointing device or the arrow keys to select a boot device, and then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each
time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot
Express Boot Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you
want the computer to display the startup location menu before it defaults to the current MultiBoot
setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of
the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
130 Chapter 7 Computer Setup
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted
time, and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and
press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted
time to expire.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 131
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI)
tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 132.
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
only.
1. Go to http://www.hp.com.
2. Click Support, and then click Download drivers.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
132 Chapter 7 Computer Setup
8 Specifications
Computer specifications
Metric U.S.
Dimensions
Width 37.8 cm 14.88 in
Depth 25.7 cm 10.12 in
Height (front to rear, display assembly) 2.53 cm 0.99 in
Height (front to rear, LED display assembly) 2.9 1.14 in
Weight (computer equipped with 9-cell battery, ODD
weight saver, UMA, no FPR, 1 SODIMM, WLAN only,
SSD, touchpad only, no camera, no WWAN)
2.5 kg 5.51 lb
Weight (computer equipped with 3-cell battery, ODD
weight saver, UMA, no FPR, 1 SODIMM, WLAN only,
SSD, touchpad only, no camera, no WWAN)
2.32 kg 5.10 lb
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W, Smart AC Adapter (select models
only)
119.5 V dc @ 4.62 A – 90 W, Smart AC Adapter (select models
only)
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.
Hard drive specifications
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**
Dimensions
Computer specifications 133
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**
Height 9.5 mm 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm 69.9 mm
Weight 110 g 110 g 110 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 1.5 ms 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms 11/13 ms
Maximum 22 ms 22 ms 22 ms
Logical blocks 1,953,525,168 1,465,149,168 976,766,112
Disk rotational speed 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications (continued)
500-GB, 5400-rpm** 320-GB, 5400-rpm**
Dimensions
Height 9.5 mm 9.5 mm
Length 100.4 mm 100.4 mm
Width 69.9 mm 69.9 mm
Weight 110 g 110 g
Interface type SATA SATA
Transfer rate
Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
1.5 ms 1.5 ms 1.5 ms
11/13 ms 11/13 ms 11/13 ms
134 Chapter 8 Specifications
500-GB, 5400-rpm** 320-GB, 5400-rpm**
22 ms 22 ms 22 ms
Single track 1.5 ms 1.5 ms
Average (read/write) 11/13 ms 11/13 ms
Maximum 22 ms 22 ms
Logical blocks 976,773,168 628,142,448
Disk rotational speed 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications (continued) 135
9 Backup and recovery
Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using the
installed optical drive (select models only) or an optional external optical drive, or create system
restore points. In case of system failure, you can use the backup files to restore the contents of your
computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. For more information, see Windows Help
and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. The system repair media (select models only) are used to start up (boot)
the computer and repair the operating system in case of system instability or failure. Your initial and
subsequent backups allow you to restore your data and settings if a failure occurs.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows operating system
media to reboot the computer and repair the operating system. For additional information, see Using
Windows operating system media (purchased separately) on page 138.
136 Chapter 9 Backup and recovery
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on
restoring files and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must
recover your operating system and programs using the Windows operating system DVD and the
Driver Recovery media (both purchased separately). For additional information, see Using
Windows operating system media (purchased separately) on page 138.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by
pressing and holding the shift key while clicking Restart.
4. Select Troubleshoot, select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type
pc, and then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system
and programs using the Windows operating system media and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows operating system media
(purchased separately) on page 138.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the
“Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Windows 8 137
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions. .
CAUTION: Using a Windows operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
138 Chapter 9 Backup and recovery
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove
personal information before you give away or recycle your computer. For more information on these
features, see Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or
deleted from the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
Windows 8 139
Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it
if you ever need to. These tools will help you return your computer to a proper working state, all with
simple steps. This section provides information about the following processes:
●Creating recovery media and backups
●Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a
Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used
to reinstall the original operating system in cases where the hard drive is corrupted or has been
replaced. The Driver Recovery DVD installs specific drivers and applications. See Creating
recovery media with HP Recovery Disc Creator (select models only) on page 140.
2. Use Windows Backup and Recovery tools to perform the following:
●Back up individual files and folders
●Back up your entire hard drive (select models only)
●Create system repair discs (select models only) with the installed optical drive (select
models only) or an optional external optical drive
●Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more
details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case
of system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See
Backing up your information on page 141.
Guidelines
●When creating recovery media or backing up to discs, use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you
use will depend on the type of optical drive you are using.
●Be sure that the computer is connected to AC power before you start the recovery media
creation process or the backup process.
Creating recovery media with HP Recovery Disc Creator (select models only)
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery
media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as
140 Chapter 9 Backup and recovery
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc
Creator can create two kinds of recovery DVDs:
●Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the
HP Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to
create that media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular
basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating
system in case of system instability or failure. Your initial and subsequent backups allow you to
restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●Store personal files in the Documents library, and back it up regularly.
●Back up templates that are stored in their associated directories.
●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
●When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help
and Support, select Start > Help and Support.
Windows 7 141
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might
prevent Windows from starting correctly.
●f11 recovery tools (select models only): You can use the f11 recovery tools to recover your
original hard drive image. The image includes the Windows operating system and software
programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created (select models only), you must purchase Windows 7 operating system
media to reboot the computer and repair the operating system. For additional information, see Using
Windows 7 operating system media on page 144.
142 Chapter 9 Backup and recovery
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●Recover individual files
●Restore the computer to a previous system restore point
●Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these
topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help
and Support, select Start > Help and Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system DVD and the Driver Recovery media. For
additional information, see Using Windows 7 operating system media on page 144.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows
operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start >
Help and Support.
Windows 7 143
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system media and the Driver Recovery media. For
additional information, see Using Windows 7 operating system media on page 144.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator
(select models only), you must purchase a Windows 7 operating system DVD to reboot the computer
and repair the operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical
drive before the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
144 Chapter 9 Backup and recovery
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Windows 7 145
SUSE Linux – Backup and recovery
Recovery after a system failure is as good as your most recent backup. As you add new software and
data files, you should continue to back up your system on a regular basis to maintain a reasonably
current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if
ever needed.
Creating backups
1. Create restore media immediately after you set up the computer.
2. As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, or discs. Back up
your system at the following times:
●At regularly scheduled times
●Before the computer is repaired or restored
●Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1. Select Computer > More Applications > Tools > Backup Manager Settings, and click
Backup my home directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled
time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save
the backup files.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click Restore all files. To restore select files only,
click Restore selected files, click Select Files and then select the files to be restored.
5. Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the
latest version.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
146 Chapter 9 Backup and recovery
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an
HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All
files you have created and any software installed on the computer are permanently removed. The
recovery tool reinstalls the original operating system and HP programs and drivers that were installed
at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled.
Personal files must be restored from a backup.
To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery
disc. To create the recovery disc:
NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a
system failure.
1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right
pane.
3. Follow the on-screen instructions to create an image file to burn a recovery disc.
To restore the computer from the recovery disc, follow these steps:
1. If possible, back up all personal files.
2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot
menu, and then press enter.
5. Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6. Follow the on-screen instructions.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, applications, and settings from your computer, and reinstalls the Linux
operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option,
back up any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
SUSE Linux – Backup and recovery 147
The following options are available:
●Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
●Recover/Repair System—This option repairs a system that is not working properly and
preserves user data.
●Restore Factory System—This option restores the system back to the original factory state. User
data is not preserved.
Select an option and follow the on-screen instructions.
148 Chapter 9 Backup and recovery
10 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in
industry-standards based HP Business Notebook PC systems and provide general instructions for
restoring nonvolatile memory that can contain personal data after the system has been powered off
and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain
volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the
system configuration. Intel-based and AMD-based system boards contain nonvolatile memory
subcomponents as originally shipped from HP assuming that no subsequent modifications have been
made to the system and assuming that no applications, features, or functionality have been added to
or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC
system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and
will also remain in nonvolatile memory. The steps below will remove personal data from the notebook
PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of
these steps are disclosed in the Maintenance & Service Guides available for HP PC products
available on the product support pages at www.hp.com.
1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal
data. Restoring or re-programming nonvolatile memory that does not store personal data is
neither necessary nor recommended.
a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near
the bottom of the display, or press the ESC key to display the start up menu, and then
press F10 . If the system has a BIOS administrator password, enter the password at the
prompt.
b. Select the Main menu, and then select Restore Defaults.
c. Select the Security menu, and then select Restore Security Level Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the
Utilities menu. Select System IDs, and then select Asset Tracking Number. Press the
spacebar once to clear the tag, and then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll
down to DriveLock, and then clear the check box for DriveLock password on restart.
Repeat this procedure if more than one hard drive has a DriveLock password.
f. If an Automatic DriveLock password is set, select the Security menu, select Hard Drive
Tools, and then scroll down to Automatic DriveLock. A warning screen about automatic
drive lock is displayed, Select Yes to continue. Repeat this procedure if more than one hard
drive has an Automatic DriveLock password.
g. Select the Main menu, and then Reset BIOS Security to factory default. Click yes at the
warning message.
h. Select the Main menu, and then Save Changes and Exit.
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint
sensor, one or two prompts will appear. One to clear the TPM and the other to Reset
Fingerprint Sensor; press F1 to accept or F2 to reject.
149
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with
VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select
System Configuration, select AMT Options, and then select Un-configure AMT on next
boot. Select Save, and then select Yes. Select the File menu, and then select Save
Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.
j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-
activate it.
k. If the optional Absolute® Software Computrace® management and tracking service was
activated on the notebook PC, contact the provider to deactivate it.
l. Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application
that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10
when prompted near the bottom of the display, or press ESC to display the startup menu,
and then press F10. Select the Security menu, scroll down to the Utilities menu, and then
select Hard Drive Tools. Select Disk Sanitizer, and then select the desired drive. For a
higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the
hard drive capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by
using a third party utility designed to erase data from an SSD. To run Secure Erase, enter
BIOS Setup by powering on the system and pressing F10 when prompted near the bottom
of the display. Select the Security menu and scroll down to the Utilities menu. Select
Secure Erase and select the desired hard drive.
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when
power is
removed?
What is the
purpose of
this memory?
How is data input into this
memory?
How is this memory
write protected?
Real Time Clock
(RTC) battery
backed-up
CMOS
configuration
memory (CMOS)
256 Bytes No Yes Stores system
date and time
and limited
keyboard
controller data.
Using the F10 Setup utility
or changing the Microsoft®
Windows® date & time.
This memory is not
write-protected. HP
recommends password
protecting the F10
Setup utility.
150 Chapter 10 Statement of Volatility
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when
power is
removed?
What is the
purpose of
this memory?
How is data input into this
memory?
How is this memory
write protected?
Controller (NIC)
EEPROM
64 Kbytes
(not
customer
accessible)
No Yes Store NIC
configuration
and NIC
firmware.
Using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this
memory and is available
from NIC vendor.
Writing data to this
ROM in an
inappropriate manner
will render the NIC non-
functional.
Keyboard ROM 64 Kbytes
(not
customer
accessible)
No Yes Stores
firmware code
(keyboard,
mouse, &
battery
management).
Programmed at the factory.
Code is updated when the
system BIOS is updated.
A utility is required for
writing data to this
memory and is available
on the HP website.
Writing data to this
ROM in an
inappropriate manner
can render the PC non-
functional.
DIMM Serial
Presence Detect
(SPD)
configuration
data
256 Bytes
per memory
module, 128
Bytes
programmabl
e (not
customer
accessible)
No Yes Stores
memory
module
information.
Programmed by the
memory vendor.
Data cannot be written
to this memory when
the module is installed
in a PC. The specific
write protection method
varies by memory
vendor.
System BIOS 4 to 5
MBytes
Yes Yes Store system
BIOS code
and PC
configuration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
F10 setup utility or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website.
Writing data to this
ROM in an
inappropriate manner
can render the PC non-
functional.
Intel
Management
Engine Firmware
(present only in
models ending in
a ‘p’,‘w’, or ‘m’ or
with Intel
Centrino Pro
technology)
1.5 or
5MByte
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
Management Engine Code
is programmed at the
factory. Code is updated via
Intel secure firmware
update utility. Unique
Provisioning Data can be
entered at the factory or by
an administrator using the
Management Engine
(MEBx) setup utility. The
third party data store
contents can populated by
a remote management
console or local
applications registered by
an administrator to have
access to the space.
The Intel chipset is
configured to enforce
HW protection to block
all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using
this utility.
Non-volatile memory usage 151
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when
power is
removed?
What is the
purpose of
this memory?
How is data input into this
memory?
How is this memory
write protected?
Bluetooth flash 2Mbit No Yes Stores
Bluetooth
configuration
and firmware.
Programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be
obtained from the silicon
vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver if
the flash requires an
upgrade.
802.11 WLAN
EEPROM
4kb to 8kb No Yes Stores
configuration
and calibration
data.
Programmed at the factory.
Tools for writing data to this
memory are not made
public.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Webcamera 64K bit No Yes Store Web
Cam
configuration
and firmware.
Using a utility from the
device manufacturer that
can be run from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Fingerprint
reader
512kByte
Flash
Yes Yes Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make
the call to write to the
flash.
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
a. Turn on or restart the computer and press F10 when prompted near the bottom of the
display.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, Save Changes and Exit, and then press Enter.
2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD)
memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial
number, data width, speed/timing, voltage and thermal information. This information is written by
the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when
the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM
when the memory module is not installed in a PC. There are various third party tools available to
read SPD memory.
152 Chapter 10 Statement of Volatility
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip
writable, and if so how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to
perform the write function.
4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that
updates can be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC
configuration data.
6. Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will
not reset many of the system data and configuration defaults to their factory settings. To return
these system data and configuration defaults to factory settings, refer to question and answer 1
and follow the instructions for returning the BIOS settings to factory defaults.
Questions and answers 153
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 113
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
154 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region
where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall
plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.
Requirements for specific countries and regions 155
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not
dispose of the battery in general household waste. Follow the local laws and regulations in your area
for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
156 Chapter 12 Recycling
Index
A
AC adapter, spare part number
45
AC adapter, spare part numbers
42
AC adapter/battery light 18
audio, product description 5
audio-in (microphone) jack,
identifying 21
audio-out (headphone) jack,
identifying 21
audio/USB board
spare part number 33
B
Backup and Restore 142
backups
creating 141
Base enclosure
spare part number 46, 49
base enclosure
removal 89
spare part number 89
base enclosure, spare part
number 36
battery
removal 63
spare part numbers 37, 45, 63
battery bay, identifying 24
battery release latch 23
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Combo Drive
removal 76
spare part number 42, 56
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
precautions 58
spare part number 36
Blu-ray ROM DVD±RW Combo
Drive
spare part number 54, 76
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
precautions 58
bottom components 23
buttons
left pointing stick 17
left TouchPad 17
optical drive eject 19, 20
power 12
right pointing stick 17
right TouchPad 17
Windows button 13, 14
C
Cable Kit
spare part number 53
cables
components 39
cables, service considerations 58
caps lock light, identifying 15, 16
chipset, product description 1
components
bottom 23
display 10
front 17
left-side 18
rear 22
right-side 21
computer
major components 27
specifications 133
computer reset 147
connector, power 18, 19
connectors, service
considerations 58
D
display assembly
removal 115
spare part numbers 115
Display bezel
spare part number 46, 49
display bezel
removal 115
spare part numbers 38, 52,
55, 115
Display Cable Kit
spare part number 39
Display cable kit
spare part number 46, 49
display cable kit
illustrated 39
display hinge kit
spare part number 46
display panel
product description 3
removal 116
spare part number 52
spare part numbers 38, 55, 56
Display Panel Support Kit
spare part number 46, 49
dock/expansion base
spare part numbers 44
docking connector, identifying 23
Driver Recovery DVD,
creating 140
drives, preventing damage 58
Dual-Mode DisplayPort,
identifying 21
DVD-ROM Drive
precautions 58
removal 76
spare part number 36, 42, 52,
54, 56, 76
DVD-ROM SuperMulti Drive
spare part number 52, 54, 56
DVD±RW Double-Layer Combo
Drive
spare part number 52
DVD±RW SuperMulti Double-
Layer Drive
precautions 58
removal 76
spare part number 36, 42, 76
E
electrostatic discharge 58
embedded numeric keypad,
identifying 13
equipment guidelines 61
esc key, identifying 13, 14
Ethernet, product description 6
ExpressCard slot 19, 20
Index 157
external monitor port 21
F
f11 recovery 137
Fan
spare part number 46
fan
removal 85
spare part numbers 85
fan and heat sink assembly
spare part numbers 36
Fingerprint bracket, illustrated 40
Fingerprint reader
spare part number 46
fingerprint reader bezel,
illustrated 40
fingerprint reader board
removal 96
spare part number 32, 96
fingerprint reader board bracket
removal 97
fingerprint reader, identifying 12
flash cache, product description
4
fn key, identifying 13, 14
front components 17
Function button board
spare part number 45
function button board
removal 106
spare part number 32, 106
function keys, identifying 13, 14
fusion controller hub, product
description 1
G
graphics, product description 2
grounding guidelines 58
guidelines
equipment 61
grounding 58
packaging 60
transporting 60
workstation 60
H
hard drive
precautions 58
product description 5
removal 65
spare part numbers 37, 41,
43, 44, 45, 65
specifications 133
hard drive bracket
illustrated 41
Hard Drive Hardware Kit
contents 41
spare part number 37, 41
Hard drive hardware kit
spare part number 46
hard drive light 18
hard drive recovery 137
hard drive, identifying 23
headphone (audio-out) jack 21
heat sink
removal 85
spare part numbers 46, 85
Heat sink assembly
spare part number 46
hinge
spare part number 39, 51
hinge bracket
removal 117
hinge cover
spare part number 117
Hinge Kit, spare part number 51
HP Recovery Disc Creator,
using 140
I
integrated numeric keypad,
identifying 14
integrated webcam light,
identifying 10
internal display switch 11
internal microphones, identifying
10
J
jacks
audio-in (microphone) 21
audio-out (headphone) 21
network 18, 19
RJ-11 (modem) 22
RJ-45 (network) 18, 19
K
keyboard
product description 7
removal 79
spare part numbers 28, 46,
47, 48, 49, 50, 51, 79
keypad
embedded numeric 13
integrated numeric 14
keys
esc 13, 14
fn 13, 14
function 13, 14
Windows applications 13
L
latch, battery release 23
latches, service cover release 24
left-side components 18
lights
AC adapter/battery 18
caps lock 15, 16
hard drive 18
microphone mute 15, 16
num lock 15, 16
power 15, 16, 18
TouchPad 15, 16
webcam 10
wireless 15, 16, 18
M
mass storage device
illustrated 41
precautions 58
spare part numbers 41
Memory card reader, identifying
19
memory module
identifying 23
inserting 69
product description 4
removal 68, 71
removing 69
spare part numbers 44, 68, 71
microphone
product description 5
microphone (audio-in) jack,
identifying 21
microphone module
removal 118
spare part number 38, 46,
119
microphone mute light 15, 16
158 Index
model name 1
Modem
spare part number 43
Modem module
spare part numbers 36
modem module
removal 67
spare part number 67
spare part numbers 67
modemtransfer board
spare part number 52
mouse, spare part numbers 44
N
network cable
illustrated 39
network jack, identifying 18, 19
num lock light 15, 16
O
operating system, product
description 8
optical drive
precautions 58
removal 76
spare part numbers 36, 42,
52, 54, 56, 76
optical drive blank tray
illustrated 40
optical drive eject button,
identifying 19, 20
optical drive transfer board
spare part number 52
P
packaging guidelines 60
plastic parts, service
considerations 57
Plastics Kit
components 40
spare part number 40, 52
Plastics kit
spare part number 45
pointing device, product
description 7
pointing stick 17
ports
Dual-Mode DisplayPort 21
external monitor 21
product description 6
serial 22
power button board
removal 94
spare part number 32, 46, 51,
94
power button, identifying 12
Power cable
spare part number 46, 49
power connector board
spare part number 32
power connector cable
removal 112
power connector, identifying 18,
19
power cord
set requirements 154
spare part numbers 42, 43
power lights 15, 16, 18
power requirements, product
description 7
processor
product description 1
removal 108
spare part numbers 32, 44,
45, 46, 108
product description
audio 5
chipset 1
display panel 3
Ethernet 6
external media cards 6
flash cache 4
fusion controller hub 1
graphics 2
hard drive 5
keyboard 7
memory module 4
microphone 5
operating system 8
pointing device 7
ports 6
power requirements 7
processor 1
product name 1
security 7
serviceability 9
solid-state drive 4
Upgrade drive 5
video 5
wireless 6
product name 1
R
recovery 139
recovery media, creating 140
recovery partition 137
refresh 139
removal/replacement
procedures 62
reset
computer 147
steps 147
restoring the hard drive 137
right-side components 21
RJ-11 (modem) jack, identifying
22
RJ-45 (network) jack, identifying
18, 19
RJ-45 cable
illustrated 39
RTC battery
removal 113
spare part number 44, 113
Rubber kit
spare part number 46
S
Screw Kit, spare part number 43,
49
SD card reader bezel, illustrated
40
security cable slot, identifying 21
security, product description 7
serial port, identifying 22
service considerations
cables 58
connectors 58
plastic parts 57
Service cover
spare part number 46, 49
service cover
removal 64
spare part number 37, 55, 64
service cover release latch 24
service cover release lock,
identifying 23
service tag 25
serviceability, product
description 9
SIM slot, identifying 23
Index 159
SLED
remove everything and reinstall
option 147
slots
ExpressCard 19, 20
security cable 21
SIM 23
smart card 19, 20
Smart card reader
spare part numbers 52
smart card reader
removal 98
spare part number 32, 46, 55,
98
Smart card reader blank,
illustrated 40
smart card slot 19, 20
solid-state drive
precautions 58
product description 4
removal 78
spare part numbers 37, 41,
55, 56, 78
Speaker kit
spare part number 45
Speaker Kit, spare part number
32
speakers
removal 104
spare part number 32, 104
speakers, identifying 12
specifications
computer 133
hard drive 133
system board
removal 99
spare part numbers 33, 52,
53, 54, 55, 99
T
tools required 57
Top cover
spare part number 45
top cover
spare part number 32, 52
spare part numbers 55
top hinge cover, spare part
number 28
TouchPad
buttons 17
removal 110
spare part number 32, 46, 52,
110
TouchPad light, identifying 15, 16
TouchPad zone
identifying 17
transporting guidelines 60
U
upgrade bay 19
Upgrade drive, product
description 5
USB 3.0 charging port 19
USB 3.0 port 19, 21
USB board
removal 92
spare part number 45, 51, 52,
92
spare part numbers 55
USB ports, identifying 19, 21
V
vents, identifying 21, 24
video, product description 5
W
webcam 10
webcam light, identifying 10
webcam, identifying 10
Webcamera
spare part number 46
webcamera/microphone module
removal 118
spare part number 38, 119
Windows
Refresh 139
Windows 7 operating system DVD
creating 140
Windows 7 operating system
media
creating 140
Windows 8 operating system
DVD 138
Windows applications key,
identifying 13
Windows button, identifying 13,
14
wireless antennas, identifying 10
wireless light 15, 16, 18
wireless, product description 6
WLAN antennas, identifying 10
WLAN bracket, illustrated 40
WLAN module
removal 74
spare part numbers 36, 44,
45, 55, 74
workstation guidelines 60
WWAN antennas, identifying 10
WWAN module
removal 73
spare part numbers 37, 45, 73
160 Index