Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Authorized Service Provider parts
- Component replacement procedures
- Service door
- Battery
- Hard drive
- Solid-state drive (select products only)
- WWAN module (select products only)
- WLAN module
- Optical drive
- Keyboard
- Memory
- Hinge cover
- Base enclosure
- System board
- Fan and heat sink assembly
- Optical drive board
- Top cover and TouchPad
- RTC battery
- Speaker
- Power button board
- Fingerprint reader (select products only)
- Smart card reader
- Near Field Communication module
- Audio board
- Serial board
- Display assembly
- Component replacement procedures
- Computer Setup (BIOS), TPM, and HP Sure Start
- Using HP PC Hardware Diagnostics (UEFI)
- Backing up, restoring, and recovering
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
HP ProBook 650 G3 Notebook-PC User Manual
Displayed below is the user manual for ProBook 650 G3 Notebook-PC by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP 640 ProBook G3 Notebook PC
HP 650 ProBook G3 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Windows 10 is
automatically updated, which is always
enabled. ISP fees may apply and additional
requirements may apply over time for updates.
See http://www.microsoft.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2016
Document Part Number: 912636-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Top ........................................................................................................................................................................ 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and ngerprint reader ........................................................................................ 13
Keys ................................................................................................................................................... 15
Using the hot keys ............................................................................................................................. 17
Bottom ................................................................................................................................................................. 18
Front ..................................................................................................................................................................... 19
Rear ...................................................................................................................................................................... 20
Locating system information .............................................................................................................................. 20
3 Illustrated parts catalog .............................................................................................................................. 22
Computer major components .............................................................................................................................. 22
Display assembly subcomponents ...................................................................................................................... 27
Mass storage devices ........................................................................................................................................... 29
Miscellaneous parts ............................................................................................................................................. 30
4 Removal and replacement procedures preliminary requirements .................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 33
Drive handling ................................................................................................................................... 33
Grounding guidelines ........................................................................................................................................... 34
Electrostatic discharge damage ........................................................................................................ 34
Packaging and transporting guidelines .......................................................................... 35
Workstation guidelines ................................................................................................... 35
Equipment guidelines ..................................................................................................... 36
v
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37
Component replacement procedures .................................................................................................................. 37
Service door ....................................................................................................................................... 37
Battery ............................................................................................................................................... 38
Hard drive .......................................................................................................................................... 39
Solid-state drive (select products only) ............................................................................................ 41
WWAN module (select products only) ............................................................................................... 42
WLAN module .................................................................................................................................... 43
Optical drive ....................................................................................................................................... 45
Keyboard ........................................................................................................................................... 47
Memory .............................................................................................................................................. 50
Hinge cover ........................................................................................................................................ 53
Base enclosure .................................................................................................................................. 55
System board .................................................................................................................................... 57
Fan and heat sink assembly .............................................................................................................. 59
Optical drive board ............................................................................................................................ 62
Top cover and TouchPad .................................................................................................................... 63
RTC battery ........................................................................................................................................ 66
Speaker .............................................................................................................................................. 68
Power button board .......................................................................................................................... 69
Fingerprint reader (select products only) ......................................................................................... 70
Smart card reader .............................................................................................................................. 72
Near Field Communication module ................................................................................................... 74
Audio board ....................................................................................................................................... 76
Serial board ....................................................................................................................................... 78
Display assembly ................................................................................................................................................. 80
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 86
Using Computer Setup ......................................................................................................................................... 86
Starting Computer Setup .................................................................................................................. 86
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 86
Navigating and selecting in Computer Setup ................................................................................... 86
Restoring factory settings in Computer Setup ................................................................................. 87
Updating the BIOS ............................................................................................................................. 87
Determining the BIOS version ......................................................................................... 87
Downloading a BIOS update ........................................................................................... 88
Changing the boot order using the f9 prompt .................................................................................. 89
TPM BIOS settings (select products only) ........................................................................................................... 89
Using HP Sure Start (select products only) ......................................................................................................... 89
vi
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 90
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 90
8 Backing up, restoring, and recovering ........................................................................................................... 92
Creating recovery media and backups ................................................................................................................ 92
Creating HP Recovery media (select products only) ......................................................................... 92
Using Windows tools ........................................................................................................................................... 93
Restore and recovery ........................................................................................................................................... 94
Recovering using HP Recovery Manager ........................................................................................... 94
What you need to know before you get started ............................................................. 94
Using the HP Recovery partition (select products only) ................................................. 95
Using HP Recovery media to recover .............................................................................. 95
Changing the computer boot order ................................................................................ 96
Removing the HP Recovery partition (select products only) ......................................... 97
9 Specications .............................................................................................................................................. 98
Computer specications ...................................................................................................................................... 98
35.56 cm (14-in) display specications ............................................................................................................ 100
39.62 cm (15.6-in) display specications ......................................................................................................... 103
Hard drive specications ................................................................................................................................... 104
Solid-state drive specications ......................................................................................................................... 107
10 Power cord set requirements .................................................................................................................... 110
Requirements for all countries .......................................................................................................................... 110
Requirements for specic countries and regions ............................................................................................. 110
11 Statement of memory volatility ................................................................................................................ 112
Nonvolatile memory usage ............................................................................................................................... 114
Questions and answers ..................................................................................................................................... 116
Using HP Sure Start (select models only) .......................................................................................................... 117
12 Recycling ................................................................................................................................................ 118
Index ........................................................................................................................................................... 119
vii
viii
1 Product description
Category Description
Product Name HP 640 ProBook G3 Notebook PC
HP 650 ProBook G3 Notebook PC
Processors 7th Generation Intel® Core™ i3 Processor, Kabylake U, dual-core, BGA:
i3-7100U (Kit processor)
7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA:
i5-7200U (Kit processor)
i5-7300U (Roadmap processor)
7th Generation Intel® Core™ i7 Processor, Kabylake U, dual-core, BGA:
i7-7600U (Roadmap processor)
7th Generation Intel® Core i5 Processor, Kabylake H, Quad Core, BGA ULT:
(select products only)
i5-7440HQ (Roadmap processor) 45w/35w cTDP (select products only)
7th Generation Intel® Core i7 Processor, Kabylake H, Quad Core, BGA ULT:
(select products only)
i7-7820HQ (Roadmap processor) 45w 45w/35w cTDP (select products only)
Chipset Intel Kabylake Chipset—The chipset is integrated with the processor.
Skylake PCH QM175 (select products only)
Graphics Intel UMA Graphics (GT2) - with shared video memory
AMD Radeon R7 M465 (128-bit) w/2 GB GDDR5 (128Mb x 32, 1.35V, 5Gbps,
Qty 4)
Supporting 2 display port and 1 D-sub through docking
Supports 3 independent displays when on the Quest 2 dock
Panel Anti-glare panels for 14” products:
14.0" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768)
14.0" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera
14.0" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with WWAN
14.0" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera
and with WWAN
14.0" FHD AG SVA 60% CG 300 nits eDP 1.2 + PSR slim (1920x1080)
14.0" FHD AG SVA 60% CG 300 nits eDP 1.2 + PSR slim (1920x1080) with
camera
14.0" FHD AG SVA 60% CG 300 nits eDP 1.2 + PSR slim (1920x1080) with
WWAN
14.0" FHD AG SVA 60% CG 300 nits eDP 1.2 + PSR slim (1920x1080) with
camera and WWAN
1
Category Description
14.0" FHD Slim eDP SVA 60% 300 nits (1920 x 1080) Touch with camera
and with WWAN
Chemically Strengthened Soda Lime Glass, GF2-MM - Air-Gap Bonded
Anti-glare panels for 15" products with LED backlight:
15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768)
S15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera
15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with WWAN
15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) with camera
and with WWAN
15.6" FHD AG SVA 60% CG 300 nits eDP 1.2 + slim (1920x1080)
15.6" FHD AG SVA 60% CG 300 nits eDP 1.2 + slim (1920x1080) with
camera
15.6" FHD AG SVA 60% CG 300 nits eDP 1.2 + slim (1920x1080) with WWAN
15.6" FHD AG SVA 60% CG 300 nits eDP 1.2 + slim (1920x1080) with
camera and WWAN
14.0" FHD Slim eDP SVA 60% 300 nits (1920 x 1080) Touch with camera
and with WWAN
Chemically Strengthened Soda Lime Glass, GF2-MM - Air-Gap Bonded
Memory Two SODIMM slots
Both slots are customer accessible / upgradeable
DDR4 PC4 SODIMMS - System supports run rate at 2133—Supports Dual
Channel Memory up to 16 GB.
DDR4 PC4 SODIMMS - System supports run rate at 2400 (select products
only)
4096 MB Total System Memory (4096 MB x 1)
8192 MB Total System Memory (4096 MB x 2)
8192 MB Total System Memory (8192 MB x 1)
12288 MB Total System Memory (8192 MB + 4096 MB)
16384 MB Total System Memory (8192 MB x 2)
Hard drive Supports SATA3, 7mm, 2.5" HDDs:
500GB 7200 RPM
500GB 7200 RPM self-encrypting drive (Opal 2)
500GB 7200 RPM (FIPS-140-2) (Opal 2)
1TB 5400 RPM
500GB 5400 rpm Hybrid
Solid-state drive M.2 (2280) Solid State Drive
128GB M2 SATA-3 SS Value
256GB SATA-3 SS TLC (Opal 2)
512GB PCIe Value
256GB PCIe Gen3x4 NVMe SS TLC
2 Chapter 1 Product description
Category Description
360GB PCIe Gen3x4 SS TLC (Intel)
512GB PCIe Value
512GB PCIe Gen3x4 NVMe SS TLC
512GB SATA SS TLC (FIPS)
512GB PCIe Gen3x4 NVMe SS TLC (Opal 2)
512GB PCIe Gen3x4 NVMe SS MLC
Optical drive (select products only) SATA 9.0mm optical drives:
DVD-ROM (defeatured combo)
DVD+/-RW SuperMulti DL
Blu-ray WriterSATA
Supports "No Optical weight saver" option
Audio and video Microphone (Dual Array) only for products without a webcam
Microphone (Dual Array) only for products with a webcam
Camera (720p)
Supports “no camera” option
Stereo Speakers (2)
Serial port 15” products only
RS-232 /Serial Port
Supports "no serial port" option”
Ethernet Intel I219LM (Jacksonville-LM) 10/100/1000 Ethernet NIC with dash
Support - supports roadmap processors
Intel I219V (Jacksonville-V) 10/100/1000 Ethernet NIC with dash Support -
supports kit processors
The following support HBMA (via UEFI PXE boot and Windows OS):
embedded NIC, Quest, HP3005, Ace Plus, Bert, and Ernie
The following dongles only support S3 wake on LAN: Ace Plus
S3/S4/S5 wake on LAN
Wireless LAN WPAN Bluetooth:
BT 4.0 only supported via Realtek Sanji2
BT 4.2 only supported via Intel Sandy Peak, Windstorm Peak vPro &
Winstorm Peak non-vPro
WLAN:
WLAN options via Minicard connector:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo
Adaptor (vPro) (Windstorm Peak)
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo
Adaptor (non-vPro) (Windstorm Peak non-vPro)
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo
Adaptor (non-vPro) (Sandy Peak 1)
3
Category Description
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
(Sanji2)
Intel Dual Band Wireless-AC 7265 D1 802.11 AC 2x2 WiFi + BT 4.2 Combo
Adapter (non-vPro) Stone Peak 2 D1
WLAN Antennas (2) (congured at top of panel on all units)
Bluetooth Disabled IOPT
Support "No WLAN/No BT" option
Support for Miracast
Support for S3/S4 wake on Wireless LAN (Intel Only.)
Support for WiFi SAR in BIOS (Intel Card Only.)
Support for HP Sure Connect
NFC (select products only)
Integrated NFC Galapagos NXP NPC100 I2C NCI 10mmx25mm module
NFC Antenna (congured on NFC SKUs only)
NFC Cable
Supports "No NFC" option
Wireless WAN (select products only) SIM Module (3FF/micro SIM): (user accessible on side of unit)
WWAN options via connector:
Foxconn HP lt4120 LTE/EVDO/HSPA+ w/GPS M.2 (Amstel) (WW, except
Indonesia, China, India, Japan)
Huawei HP lt4132, LTE/HSPA+ w/GPS M.2 (Macan) (APJ, LA, EMEA)
Fibocom HP hs3210 WW HSPA+ w/o GPS (Wrangler 2)
WWAN Antennas (2) (world wide 5 band, congured at top of panel on all
units)
Supports "No WWAN" option
Supports WWAN After Market Option (for Europe, Middle East, and Africa
only)
External media cards SD Media Reader slot supports SD, SDHC, and SDXC.
Ports VGA (Dsub 15 pin) supporting 1920 x 1200 external resolution @ 60Hz
Hot Plug / Unplug and auto detect
DisplayPort 1.2
(1) USB Type C Charging Port
(2) USB 3.0 Port (1 Charging)
RJ-45 / Ethernet
Docking connector
Headphone / Microphone (Combo jack)
RS-232 /Serial Port (select products only)
AC Port (4.5mm)
Docking Quest 2 dock support
4 Chapter 1 Product description
Category Description
Keyboard/pointing devices HP Advanced Keyboard
Touchpad, Spill-resistant with drain
Touchpad, Spill-resistant with drain, DuraKeys and backlit
Dual Point, Spill-resistant with drain, DuraKeys and backlit
Power requirements Battery:
3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) Battery
AC adapter:
45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim
45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 2 prong
65 Watt Smart nPFC 3 pin RC 4.5mm connector
65 Watt Smart nPFC EM 4.5mm connector
90 Watt Smart PFC 3 pin 4.5mm (select products only)
Power Cord (localized):
2-wire plug - 1m
3-wire plug - 1.8m
3-wire plug - 1m
Security Supports Security Lock
TPM 2.0 (Inneon; soldered down)
Fingerprint Reader (select products only)
Integrated Smart Card Reader (Active)
Preboot Authentication (Password, Smart Card)
Operating system Operating System Version:
Windows 10: Redstone 1
Preinstalled:
●Win 10 Home 64
●Win 10 Home 64 Single Language
●Win 10 Home 64 CPPP
●Win 10 Home 64 High-end CPPP
●Win 10 Home 64 High-end
●Win 10 Home 64 High-end Single Language
●Win 10 Home 64 StF MSNA for Higher Education Strategic
●Win 10 Pro 64
●Win 10 Pro 64 Shape the Future MSNA High End
●Win 10 Pro 64 Shape the Future Standard
●Win 10 Pro 64 Shape the Future Strategic
5
Category Description
●FreeDOS 2.0
Serviceability End user replaceable parts:
AC adapter
6 Chapter 1 Product description
2 External component identication
Right
Component Description
(1) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(2) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(3) Micro SIM card slot (select products only) Supports a wireless micro subscriber identity module (micro
SIM) card.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Right 7
Component Description
(5) USB Type-C charging port When the computer is on, connects and charges a USB device
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
(6) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(7) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(8) RJ-45 (network) jack/status lights Connects a network cable.
●Green (right): The network is connected.
●Amber (left): Activity is occurring on the network.
(9) Docking port Connects an optional docking device.
(10) Power connector Connects an AC adapter.
8 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light (select products only) On: The optical drive is in use.
O: The optical drive is not in use.
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Smart card reader (depending on the
conguration)
Supports optional smart cards.
Left 9
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲Type camera in the taskbar search box, and then select
Camera.
(6) Near Field Communication (NFC) tapping area*
(select products only)
Tap another NFC-enabled device to the NFC tapping area to transfer
les.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
10 Chapter 2 External component identication
Component Description
2. Select My PC, select the Specications tab, and then select User Guides.
Top
TouchPad
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad light ●On: The TouchPad is o.
●O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
only)
Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
Top 11
Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Microphone mute light ●Amber: Microphone sound is o.
●O: Microphone sound is on.
(3) Num lk light On: Num lk is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(5) Mute light ●Amber: Computer sound is o.
●White: Computer sound is on.
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
12 Chapter 2 External component identication
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon , and then select
Power Options.
(2) Speakers Produce sound.
Top 13
Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows®, instead of a password
logon.
14 Chapter 2 External component identication
Keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 17
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions in combination with
the fn key.
See Using the hot keys on page 17.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lk is pressed, the keypad can be used
like an external numeric keypad. Each key on the keypad
performs the function indicated by the icon in the upper-right
corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o.
Top 15
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 17
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions in combination with
the fn key.
See Using the hot keys on page 17.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lk is on, the integrated keypad can be used like an
external numeric keypad.
16 Chapter 2 External component identication
Using the hot keys
To use a hot key:
▲Press the fn key, and then press one of the keys listed in the following table.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Top 17
Bottom
Component Description
(1) Docking station support holes Support an optional docking station.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
18 Chapter 2 External component identication
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device
and/or a WWAN device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are o.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the
display and other unneeded components.
●O: The computer is o or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(3) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low
battery level. When the battery has reached a critical
battery level, the battery light begins blinking
rapidly.
●O: The battery is not charging.
(4) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Front 19
Rear
Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Serial port (select products only) Connects an optional device such as a serial modem,
mouse, or printer.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
20 Chapter 2 External component identication
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
Locating system information 21
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 20 for
details.
22 Chapter 3 Illustrated parts catalog
Computer major components 23
Item Component Spare part number
(1) Display
NOTE: For spare part information, see Display assembly subcomponents on page 27.
(2) Hinge covers
For 14” products 840685-001
For 15” products 840738-001
(3) Keyboard
NOTE: For a detailed list of country codes, see Keyboard on page 47.
Keyboard for 14” products (includes keyboard cable) 840791-001
Keyboard for 14” products for use in Japan 923241-291
Backlit keyboard for 14” products (includes keyboard cable and backlight cable) 840800-001
840801-001
Backlit keyboard for 14” products (includes keyboard cable and backlight cable) for use in
Japan
923242-291
923243-291
Keyboard for 15” products (includes keyboard cable) 841136-001
Keyboard for 15” products (includes keyboard cable) for use in Japan 923244-291
Backlit keyboard for 15” products ( includes keyboard cable and backlight cable) 841137-001
Backlit keyboard for 15” products ( includes keyboard cable and backlight cable) for use in
Japan
923245-291
923246-291
(4) Top cover (includes TouchPad, bracket, and pointing stick (select products only))
Top cover for 14" products with a TouchPad 840719-001
Top cover for 14" products with a TouchPad and pointing stick 840720-001
Top cover for 14" products with a TouchPad, TouchPad on/o button, and TouchPad
bracket
840721-001
Top cover for 14" products with a TouchPad, pointing stick, TouchPad on/o button, and
bracket
845170-001
Top cover for 15" products with a TouchPad 840751-001
Top cover for 15" products with a TouchPad and pointing stick 840752-001
Top cover for 15" products with a TouchPad, TouchPad on/o button, and bracket 840753-001
Top cover for 15" products with a TouchPad, pointing stick, TouchPad on/o button, and
bracket
845172-001
(5) Power button board (includes cable)
For 14" products 840693-001
For 15" products 840744-001
(6) Smart card reader metal shield (included with Smart card reader)
(7) Smart card reader board (includes metal shield)
For 14” products 920194-001
24 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For 15” products 920193-001
(8) RTC battery (includes cable) 651948-001
(9) TouchPad bracket (included with spare part numbers 840721-001, 840753-001,
845170-001, and 845172-001)
(10) Fan (included with heat sink)
(11) Heat sink for 14" products with discrete graphics 840663-001
Heat sink for 15" products with discrete graphics 840733-001
(12) Heat sink for 14" products with integrated graphics 840662-001
Heat sink for 15" products with integrated graphics 840732-001
(13) Heat sink for 15" products with high-quality integrated graphics (select products only) 920191-001
(14) System board
Discrete memory, Intel i5-7300U processor, and WWAN capability 916828-001
Discrete memory, Intel i5-7300U processor, Windows, and WWAN capability 916828-601
Discrete memory, Intel i7-7600U processor, and WWAN capability 916829-001
Discrete memory, Intel i7-7600U processor, Windows, and WWAN capability 916829-601
UMA memory, Intel i3-7100U processor 916830-001
UMA memory, Intel i3-7100U processor, and Windows 916830-601
UMA memory, Intel i3-7100U processor, and WWAN capability 916831-001
UMA memory, Intel i3-7100U processor, Windows, and WWAN capability 916831-601
UMA memory, Intel i5-7200U processor 916832-001
UMA memory, Intel i5-7200U processor, and Windows 916832-601
UMA memory, Intel i5-7200U processor, and WWAN capability 916833-001
UMA memory, Intel i5-7200U processor, Windows, and WWAN capability 916833-601
UMA memory, Intel i5-7300U processor, and WWAN capability 916834-001
UMA memory, Intel i5-7300U processor, Windows, and WWAN capability 916834-601
UMA memory, Intel i7-7600U processor, and WWAN capability 916835-001
UMA memory, Intel i7-7600U processor, Windows, and WWAN capability 916835-601
UMA memory, Inteli 5-7440HQ processor, and WWAN capability 918109-001
UMA memory, Intel i5-7440HQ processor, Windows, and WWAN capability 918109-601
UMA memory, Inte li7-7820HQ processor, and WWAN capability 918110-001
UMA memory, Inte li7-7820HQ processor, Windows, and WWAN capability 918110-601
(15) Fingerprint reader board (includes cable)
For 14" products 840664-001
For 15" products 840735-001
(16) Optical drive board (includes cable)
Computer major components 25
Item Component Spare part number
NOTE: For spare part information, see Mass storage devices on page 29.
(17) Speaker (includes cable) 840700-001
(18) Audio board (includes cable) 917458-001
(19) Base enclosure
For 14" products 840657-001
For 15" products 840725-001
(20) Solid-state drive
NOTE: For spare part information, see Mass storage devices on page 29.
(21) Serial port (includes cable) (select products only) 840746-001
(22) Hard drive
NOTE: For spare part information, see Mass storage devices on page 29.
(23) Memory
4GB 2133MHz 1.2v DDR4 shared memory 820569-002
8GB 2133MHz 1.2v DDR4 shared memory 820570-002
(24) WLAN module
Realtek 11BGN+BT4 1x1 SANJI2 CB 855106-852
11AC+BT 1x1 3168.NGWG M.2 MOW 863934-852
11AC+BT INT 7265NV M.2 D1 MOW 901229-852
11AC 2x2 INT 8265NGWMG 910264-852
11AC 2x2 INT 8265NGWMG.NV 918855-852
(25) WWAN module (select products only)
T77W595 LTE M.2 with GPS 800870-002
Huawei Wrangler 2 HSPA+M.2 918670-852
Macan ME906S LTE with GPS M.2 918671-852
(26) Battery—3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) 801554-001
(27) Optical drive
NOTE: For spare part information, see Mass storage devices on page 29.
(28) Service door
For 14" products 840657-001
For 15" products 840725-001
26 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For 14" HP 640 products 840686-001
For 15" HP 650 products 840396-001
(2) Hinge cover for 14" products 840685-001
Hinge cover for 14" products with a touch screen 840686-001
(3) Hinge cover for 15" products 840738-001
Hinge cover for 15" products with a touch screen 840739-001
(4) Display panel
Display assembly subcomponents 27
Item Component Spare part number
Slim panel for 14" products 806860-009
919315-001
Touch screen for 14" products (with camera and WWAN capability) 917521-001
Slim panel for 15" products 721363-017
919316-001
Touch screen for 15" products (with camera and WWAN capability) 917522-001
(5) Hinge Kit
For 14" products 840684-001
For 15" products 840737-001
(6) WLAN cable included in Cable Kit
For 14" products 840659-001
For 15" products 840727-001
(7) WWAN cable, included in Cable Kit
For 14" products 840659-001
For 15" products 840727-001
(8) Display cable
For 14" products 840660-001
For 15" products 840728-001
(9) Back cover
For 14" products 845171-001
For 15" products 8405169-001
28 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Solid-state drive
360 GB PCle TLC 922249-001
128 GB M2 SATA-3 Value 922250-001
256 GB Turbo G2 TLC 922251-001
256 GB SATA-3 self-encrypting drive Opal2 TLC 922252-001
512 GB Turbo G2 TLC 922253-001
512 GB Turbo G2 self-encrypting drive Opal2 TLC 922254-001
(2) Hard Drive Hardware Kit 917460-001
(3) Hard drive
500GB 7200RPM RAW 7mm 703267-002
1TB 5400RPM RAW 7mm 762990-002
500GB 7200RPM SATA FIPS RAW 7mm 820572-002
500GB 7200RPM SATA self-encrypting RAW 7mm 820573-002
500 GB 5400 RPM SATA RAW Hybrid 7 mm 732000-002
(4) Optical drive (select products only)
Mass storage devices 29
Item Component Spare part number
Optical drive/DVD ROM combo 918775-001
Optical drive SATA /DVD ROM combo 918777-001
Optical drive BDXL Blu-ray writer 918777-001
Optical drive board for products with an optical drive 840745-001
Optical drive board for products with an optical drive and a serial port (select products only) 840746-001
Optical drive hardware kit for 14” products 920061-001
Optical drive hardware kit for 15” products 920062-001
Miscellaneous parts
Component Spare part number
AC adapter
65 W AC adapter nPFC S-3P 4.5MM 710412-001
65 W AC adapter nPFC SMART 4.5mm EM 714657-001
45 W AC adapter NPFC SMART RC 4.5mm NSLIM 741727-001
45 W AC adapter NPFC SMART RC 4.5mm 2P 742436-001
90 W AC adapter PFC S-3P 4.5mm (select products only) 710413-001
Antenna Kit
For 14" products 840655-001
For 15" products 840723-001
Bracket Kit (includes ngerprint reader bracket, WLAN module bracket, and smart card reader bracket
for 14" products)
For 14" products 840683-001
For 15" products 840736-001
Cable Kit
For 14" products 840659-001
For 15" products 840727-001
Microphone board 920192-001
Near Field Communication (NFC) module 840695-001
Near Field Communication (NFC) cable
For 14" products 840661-001
For 15" products 840729-001
Power cord
For use in Japan 190548-003
For use in NEMA 213349-009
30 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Europe 213350-009
For use in the United Kingdom 213351-009
For use in Italy 213352-008
For use in Denmark 213353-008
For use in Switzerland 213354-008
For use in Switzerland 213356-008
For use in South Korea 267836-008
For use in Thailand 285096-008
For use in the People’s Republic of China 286497-008
For use in Japan 349756-002
For use in LG RoHS 361240-001
For use in Taiwan 393313-003
For use in Israel 398063-003
For use in Argentina 401300-0007
For use in India 404827-003
For use in Brazil 438722-004
Plastic/Rubber Kit
For 14" products 917457-001
For 15" products 917461-001
Rubber Kit 828884-001
Screw Kit
For 14" products 917459-001
For 15" products 919558-001
Speaker Kit 840700-001
Miscellaneous parts 31
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
32 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 33
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
34 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 35
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
36 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 20 for
details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Service door
Description Spare part number
Service door
For 14" products 840657-001
For 15" products 840725-001
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the service door:
1. Depending on the product, remove 8 (for 14 products) or 10 (for 15 products) M2.5x6L P1 screws (1).
Component replacement procedures 37
2. Lift the service door to remove it (2).
Battery
Description Spare part number
Battery— 3-cell HP Long Life Prismatic 48 WHr (4.21 Ahr) 801554-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the service door (see Service door on page 37).
Remove the battery:
1. Loosen 6 P1 captive screws (1).
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Lift the battery (2), and then remove it (3).
Reverse this procedure to install the battery.
Hard drive
Description Spare part number
Hard drive
500 GB 7200RPM RAW 7mm 703267-002
1 TB 5400RPM RAW 7mm 762990-002
500 GB 7200RPM SATA FIPS RAW 7mm 820572-002
500 GB 7200RPM SATA self-encrypting RAW 7mm 820573-002
500 GB 5400 RPM SATA RAW Hybrid 7mm 732000-002
HDD Hardware Kit 917460-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the hard drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
Component replacement procedures 39
a. Service door (see Service door on page 37).
b. Battery (see Battery on page 38).
Remove the hard drive:
1. Loosen 4 P1 captive screws or remove 4 M 2.0x8L P1 screws (1).
2. Pull the plastic tab (2), and then remove the hard drive (3).
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. If it is necessary to disassemble the hard drive, remove the 4 screws (1), and then remove pull the tab
(2) to remove the cover from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
Solid-state drive (select products only)
Description Spare part number
Solid-state drive
360 GB PCle TLC 922249-001
128 GB M2 SATA-3 Value 922250-001
256 GB Turbo G2 TLC 922251-001
256 GB SATA-3 self-encrypting drive Opal2 TLC 922252-001
512 GB Turbo G2 TLC 922253-001
512 GB Turbo G2 self-encrypting drive Opal2 TLC 922254-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the solid-state drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 41
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
Remove the solid-state drive:
▲Remove 1 Phillips M2.0x8 screw (1), and then remove the solid-state drive (2).
Reverse this procedure to install the solid-state drive.
WWAN module (select products only)
NOTE: The WWAN module spare part kit includes the cable.
Description Spare part number
WWAN module
T77W595 LTE M.2 with GPS 800870-002
Huawei Wrangler 2 HSPA+M.2 918670-852
Macan ME906S LTE with GPS M.2 918671-852
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the WWAN module, follow these steps:
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid state drive (see Solid-state drive (select products only) on page 41).
Remove the WWAN module:
1. Disconnect the two cables (1).
2. Remove 1 M 2.0x 3L P1screw (2), and then remove the WWAN module.
Reverse this procedure to install the WWAN module.
WLAN module
NOTE: The WLAN module spare part kit includes the cable.
Description Spare part number
WLAN module
Component replacement procedures 43
Description Spare part number
Realtek 11BGN+BT4 1x1 SANJI2 CB 855106-852
11AC+BT 1x1 3168.NGWG M.2 MOW 863934-852
11AC+BT INT 7265NV M.2 D1 MOW 901229-852
11AC 2x2 INT 8265NGWMG 910264-852
11AC 2x2 INT 8265NGWMG.NV 918855-852
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the WLAN, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
Remove the WLAN module:
1. Disconnect the two cables (1).
2. Remove 1 M 2.0x3L P1 screw (2).
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the bracket (3), and then remove the WLAN module.
Reverse this procedure to install the WLAN module.
Optical drive
Description Spare part number
Optical drive (select products only)
Optical drive/DVD ROM combo 918775-001
Optical drive SATA /DVD ROM combo 918777-001
Optical drive BDXL Blu-ray writer 918777-001
Optical drive board for products with an optical drive 840745-001
Optical drive board for products with an optical drive and a serial port (select products only) 840746-001
Optical drive hardware kit for 14” products 920061-001
Optical drive hardware kit for 15” products 920062-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the optical drive, follow these steps:
Component replacement procedures 45
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Battery (see Battery on page 38).
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
Remove the optical drive:
1. Remove 1 Phillips M2.0x8 screw (1).
2. Remove the optical drive (2).
Reverse this procedure to install the optical drive.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Keyboard
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
Description Spare part number
Keyboard for 14” products (includes keyboard cable) 840791-001
Keyboard for 14” products for use in Japan 923241-291
Backlit keyboard for 14” products (includes keyboard cable and backlight cable) 840800-001
840801-001
Backlit keyboard for 14” products (includes keyboard cable and backlight cable) for use in Japan 923242-291
923243-291
Keyboard for 15” products (includes keyboard cable) 841136-001
Keyboard for 15” products (includes keyboard cable) for use in Japan 923244-291
Backlit keyboard for 15” products ( includes keyboard cable and backlight cable) 841137-001
Backlit keyboard for 15” products ( includes keyboard cable and backlight cable) for use in Japan 923245-291
923246-291
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Belgium -A41 India -D61 Saudi Arabia -171
Brazil -201 Israel -BB1 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
Canada -DB1 Japan -291 Spain -071
Czech Republic and
Slovakia
-FL1 Latin America -161 Sweden and Finland -B71
Denmark -081 The Netherlands -B31 Switzerland -BG1
Denmark, Finland, and
Norway
-DH1 Northern Africa -FP1 Taiwan -AB1
France -051 Norway -091 Thailand -281
Germany -041 Portugal -131 Turkey -141
Greece -151 Romania -271 United Kingdom -031
Hungary -211 Russia -251 United States -001
Iceland -DD1
Before removing the keyboard, follow these steps:
Component replacement procedures 47
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
Remove the keyboard:
1. Remove the 3 M 2x4L screws that secure the keyboard to the computer.
2. Position the computer open and on its side.
48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Gently insert a Torx screwdriver or other blunt tool into the keyboard release opening under the memory
module, and then press gently on the back of the keyboard until the keyboard disengages from the
computer.
CAUTION: Press gently to avoid damaging the mylar on the back of the keyboard.
4. Rotate the keyboard downward (1) onto the top cover (1), and then release and disconnect the following
connectors and cables:
●Release the keyboard connector (2) and then remove the cable (3).
●For products with a backlit keyboard, release the backlight connectors (4) and (6), and then
remove the cables (5) and (7).
Component replacement procedures 49
5. Remove the keyboard (8).
Reverse this procedure to install the keyboard.
Memory
Description Spare part number
Memory
4GB 2133MHz 1.2v DDR4 shared memory 820569-002
8GB 2133MHz 1.2v DDR4 shared memory 820570-002
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the memory module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Battery (see Battery on page 38).
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
▲If you are replacing a memory module, remove the existing memory module:.
▲Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
▲Grasp the edge of the memory module (2), and then gently pull the memory module out of the
memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not
touch the components on the memory module.
1. Align the notched edge (1) of the memory module with the tab in the memory module slot.
Component replacement procedures 51
2. With the memory module at a 45-degree angle from the surface of the memory module compartment,
press the module (2) into the memory module slot until it is seated.
3. Gently press the memory module down, applying pressure to both the left and right edges of the
memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory
module.
52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Hinge cover
Description Spare part number
Hinge Kit for 14" products 840684-001
Hinge Kit for 15" products 840737-001
Hinge cover for 14" products 840685-001
Hinge cover for 15" products 840738-001
Hinge cover for 14" products with a touch screen 840686-001
Hinge cover for 15" products with a touch screen 840739-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the hinge covers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Memory (see Memory on page 50).
Remove the hinge covers:
▲Remove the 2 M2x5L P1 screws (1), and then remove the hinge covers (2).
Component replacement procedures 53
Reverse this procedure to replace the hinge covers.
54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement.
Description Spare part number
Base enclosure
For 14" products 840657-001
For 15" products 840725-001
Before removing the base enclosure, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Memory (see Memory on page 50).
j. Hinge covers (see Hinge cover on page 53).
Remove the base enclosure:
1. Disconnect the ngerprint reader cable (1), the speaker cable (2), the display cable (3), and the pointing
stick cable (4).
Component replacement procedures 55
2. Remove the two M2x3L screws (1), the two M2x1.5L 1 P0 screws (2), 1 M2.5x8L T8 screw (3), and 9
M2.6x6L T8 screws (4).
Reverse this procedure to install the base enclosure.
56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
System board
Description Spare part number
System board
Discrete memory, Intel i5-7300U processor, and WWAN capability 916828-001
Discrete memory, Intel i5-7300U processor, Windows, and WWAN capability 916828-601
Discrete memory, Intel i7-7600U processor, and WWAN capability 916829-001
Discrete memory, Intel i7-7600U processor, Windows, and WWAN capability 916829-601
UMA memory, Intel i3-7100U processor 916830-001
UMA memory, Intel i3-7100U processor, and Windows 916830-601
UMA memory, Intel i3-7100U processor, and WWAN capability 916831-001
UMA memory, Intel i3-7100U processor, Windows, and WWAN capability 916831-601
UMA memory, Intel i5-7200U processor 916832-001
UMA memory, Intel i5-7200U processor, and Windows 916832-601
UMA memory, Intel i5-7200U processor, and WWAN capability 916833-001
UMA memory, Intel i5-7200U processor, Windows, and WWAN capability 916833-601
UMA memory, Intel i5-7300U processor, and WWAN capability 916834-001
UMA memory, Intel i5-7300U processor, Windows, and WWAN capability 916834-601
UMA memory, Intel i7-7600U processor, and WWAN capability 916835-001
UMA memory, Intel i7-7600U processor, Windows, and WWAN capability 916835-601
UMA memory, Inteli 5-7440HQ processor, and WWAN capability 918109-001
UMA memory, Intel i5-7440HQ processor, Windows, and WWAN capability 918109-601
UMA memory, Inte li7-7820HQ processor, and WWAN capability 918110-001
UMA memory, Inte li7-7820HQ processor, Windows, and WWAN capability 918110-601
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the system board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Battery (see Battery on page 38).
c. Hard drive (see Hard drive on page 39).
Component replacement procedures 57
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
Remove the system board:
1. Disconnect the RTC battery cable (2) and the power button board cable (2).
2. Loosen 3 P1 captive screws (1) on the fan, remove 4 M2x3L P1 screws (2) from the system board, and
remove 2 M2x3L screws from the ODD board (3).
58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the system board (4), and then remove it (5).
Reverse this procedure to install the system board.
Fan and heat sink assembly
Description Spare part number
Fan and heat sink assembly
For 14" products with integrated graphics 840662-001
For 15" products with integrated graphics 840732-001
For 15" products with high-quality integrated graphics (select products only) 920191-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the fan and heat sink, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
Component replacement procedures 59
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
To remove the fan and heat sink assembly for products with discrete graphics:
1. Disconnect the cable (1) from the system board.
2. Loosen 6 Phillips captive screws (2).
3. Lift the fan and heat sink assembly (3) to remove it .
To remove the fan and heat sink assembly for products with integrated graphics:
1. Disconnect the cable (1) from the system board.
2. Loosen 4 Phillips captive screws (2).
60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the fan and heat sink assembly (3) to remove it.
Reverse this procedure to install the fan and heat sink assembly.
Component replacement procedures 61
Optical drive board
Description Spare part number
Optical drive board
For products with an optical drive 840745-001
For products with an optical drive and a serial port (select products only) 840746-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the optical drive board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
Remove the optical drive board:
▲Disconnect the optical drive board cable (1), and then remove the optical drive board (2).
62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the optical drive board.
Top cover and TouchPad
NOTE: The top cover spare part kit includes the TouchPad.
Description Spare part number
Top cover (includes TouchPad)
Top cover for 14" products with a TouchPad 840719-001
Top cover for 14" products with a TouchPad 840720-001
Top cover for 14" products with a TouchPad, TouchPad on/o button, and bracket 840721-001
Top cover for 14" products with a TouchPad, TouchPad on/o button, and bracket 845170-001
Top cover for 15" products with a TouchPad 840751-001
Top cover for 15" products with a TouchPad and pointing stick 840752-001
Top cover for 15" products with a TouchPad, TouchPad on/o button, and bracket 840753-001
Top cover for 15" products with a TouchPad, TouchPad on/o button, pointing stick, and bracket 845172-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the top cover, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 63
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
Remove the top cover:
1. If the computer is equipped with a pointing stick (select products only), remove 2 M2x1.5L P0 pointing
stick screws.
64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
2. Turn the computer over, and then disconnect the power button board cable (1), the speaker cable (2),
and the ngerprint reader board cable (3).
3. Carefully disconnect the plastic clips (1) on the front edge, and then remove the top cover (1).
Reverse this procedure to install the top cover.
To remove the TouchPad:
1. Disconnect the TouchPad cables (1) and (2).
Component replacement procedures 65
2. Remove 4 Phillips screws (1), and then lift the TouchPad bracket (2) to remove it.
RTC battery
Description Spare part number
RTC battery 651948-001
66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the RTC battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
To remove the RTC battery:
▲If not already disconnected, disconnect the cable, and then remove the RTC battery.
Component replacement procedures 67
Reverse this procedure to install the RTC battery.
Speaker
NOTE: The speaker spare part kit includes the speaker cable.
Description Spare part number
Speaker Kit 840700-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the speaker, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the speaker:
1. Disconnect the speaker cable (1)...
2. Remove 2 Phillips screws (2).
68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3. Lift the speaker assembly to remove it.(3).
Reverse this procedure to install the speaker.
Power button board
NOTE: The power button board spare part kit includes the cable.
Description Spare part number
Power button board
For 14" products 840693-001
For 15" products 840744-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement.
Before removing the power button board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
Component replacement procedures 69
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the power button board:
▲Remove the 2 M2x3L, P1 screws (1), release the power button power button board cable (2), and them
remove the power button board (3):
Reverse this procedure to install the power button board.
Fingerprint reader (select products only)
NOTE: The ngerprint reader spare part kit includes the cable
Description Spare part number
Fingerprint reader
For 14" products 840664-001
For 15" products 840735-001
70 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the ngerprint reader, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the ngerprint reader:
1. Remove the Phillips screw from the ngerprint reader bracket(1).
2. Remove the bracket(2).
Component replacement procedures 71
3. Remove the cable (3), and then remove the ngerprint reader (4).
Reverse this procedure to install the ngerprint reader.
Smart card reader
NOTE: The smart card reader spare part kit includes the metal shield
Description Spare part number
Smart card reader board (includes metal shield)
For 14” products 920194-001
For 15” products 920193-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the smart card reader, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
72 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the smart card reader:
▲Remove the metal shield, and then lift the smart card reader to remove it.
Reverse this procedure to install the smart card reader.
Component replacement procedures 73
Near Field Communication module
Description Spare part
number
Near Field Communication (NFC) module 840695-001
Near Field Communication (NFC) cable
For 14" products 840661-001
For 15" products 840729-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the NFC module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the NFC module:
▲Disconnect the NFC module (1), and then remove it (2).
74 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to replace the panel.
Component replacement procedures 75
Audio board
Description Spare part number
Audio board 917458-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the audio board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. Optical drive (see Optical drive on page 45).
f. Keyboard (see Keyboard on page 47).
g. Hinge covers (see Hinge cover on page 53).
h. Base enclosure (see Base enclosure on page 55).
i. System board (see System board on page 57).
j. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
k. Top cover (see Top cover and TouchPad on page 63).
Remove the audio board:
▲Remove 2 M2x3L P1 screws (1), and then remove the audio board (2).
76 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to replace the audio board.
Component replacement procedures 77
Serial board
Description Spare part number
Serial board (select products only) 840746-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the serial board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
a. Service door (see Service door on page 37).
b. Remove the battery (see Battery on page 38)
c. Hard drive (see Hard drive on page 39).
d. Solid-state drive (see Solid-state drive (select products only) on page 41).
e. WWAN module (see WWAN module (select products only) on page 42).
f. WLAN module (see WLAN module on page 43).
g. Optical drive (see Optical drive on page 45).
h. Keyboard (see Keyboard on page 47).
i. Hinge covers (see Hinge cover on page 53).
j. Base enclosure (see Base enclosure on page 55).
k. System board (see System board on page 57).
l. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
m. Top cover (see Top cover and TouchPad on page 63).
Remove the serial board:
▲Remove 2 M2x3L P1 screws(1), remove the cable from the routing channels (2), and then remove the
serial board (3).
78 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to replace the serial board.
Component replacement procedures 79
Display assembly
All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN
antenna transceivers and cables.
Full hinge-up displays are not spared.
This section describes removing components that do not require that you entirely remove the display
assembly from the computer. You can remove the display bezel, webcam/microphone module, and display
panel with the display assembly still attached to the computer.
To remove the remaining display components, including the display brackets, antennas, and enclosure, you
must remove the entire display assembly from the computer. See Display assembly subcomponents
on page 27 for more information about removing the remaining components.
Description Spare part number
Display panel ([14.0-in], anti-glare, LED)
Slim panel for 14" products 806860-009
919315-001
Touch screen for 14" products (with camera and WWAN capability) 917521-001
Slim panel for 15" products 721363-017
919316-001
Touch screen for 15" products (with camera and WWAN capability) 917522-001
Display bezel
For 14" HP 640 products 840658-001
For 15" HP 650 products 840726-001
Webcam 800575-020
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the service door (see Service door on page 37).
5. Remove the battery (see Battery on page 38).
6. Remove the battery (see Battery on page 38)
7. Hard drive (see Hard drive on page 39).
8. Solid-state drive (see Solid-state drive (select products only) on page 41).
9. WWAN module (see WWAN module (select products only) on page 42).
10. WLAN module (see WLAN module on page 43).
11. Optical drive (see Optical drive on page 45).
80 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
12. Keyboard (see Keyboard on page 47).
13. Hinge covers (see Hinge cover on page 53).
14. Base enclosure (see Base enclosure on page 55).
15. System board (see System board on page 57).
16. Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
17. Top cover (see Top cover and TouchPad on page 63).
Remove the display assembly:
1. Position the computer upright, with the front toward you.
2. Open the computer.
3. Remove 2 screws from each hinge (1) and then remove the display (2):
Remove the display assembly components:
1. If it is necessary to replace the display bezel:
a. Close the computer, position it so you can access the bottom of the display, and then open the
computer slightly.
Display assembly 81
b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
2. If it is necessary to replace the display panel:
a. Remove the four M2x3L P1 screws that secure the display panel to the display enclosure.
●781959-001—35.6-cm (14.0-in), LED, AntiGlare display panel, UWVA
●784476-001—35.6-cm (14.0-in), LED, AntiGlare display panel, SVA HD+
82 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Rotate the top of the display panel downward (1) onto the keyboard.
c. Disconnect the cable from the connector (2), and then remove the panel (3).
3. If it is necessary to replace the hinge brackets, remove the M2.5x2.5L P1 screws from each side (1), and
then remove the hinge brackets (2).
Display assembly 83
4. If it is necessary to replace the WLAN antenna cables, remove the 3 screws from each side (1), and then
remove the WLAN antenna cables (2).
5. If it is necessary to replace the WWAN antenna cables (select products only, remove the 3 screws from
each side (1), and then remove the WWAN antenna cables (2).
6. If it is necessary to replace the webcam:
a. Disconnect the cable (1) from the webcam.
84 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
b. Detach the webcam (2) from the display enclosure.
7. If it is necessary to replace the microphone board:
a. Disconnect the cable (1) from the microphone board.
b. Detach the microphone board (2) from the display enclosure.
Reverse these procedures to reassemble and install the display assembly components.
Display assembly 85
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Navigating and selecting in Computer Setup
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
86 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 86.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
Using Computer Setup 87
1. Start Computer Setup. See Starting Computer Setup on page 86.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 88.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
88 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 86.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 89
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 90.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
90 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 92. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 93.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 94.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
92 Chapter 8 Backing up, restoring, and recovering
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 93.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
—If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—Be sure that the computer is connected to AC power before you begin creating the recovery media.
—The creation process can take an hour or more. Do not interrupt the creation process.
—If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 94.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
Using Windows tools 93
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 94. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 92.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 94.
●On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 97.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 92.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 92.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 92.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
94 Chapter 8 Backing up, restoring, and recovering
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 96.
3. Follow the on-screen instructions.
Restore and recovery 95
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
96 Chapter 8 Backing up, restoring, and recovering
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 92.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 97
9Specications
Computer specications
14” products Metric U.S.
Dimensions
Width 34 cm 13.39 in
Depth 23.7 cm 9.33 in
Height (front to back) 2.7 cm 1.06 in
Weight 1.95 or 2.07 kg (depending on
conguration)
4.3 lb or 4.57(depending on
conguration)
Input power
Operating voltage and current 19.5 V dc @ 2.31 – 45 W
19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
15” products Metric U.S.
Dimensions
Width 37.8 cm 14.88 in
Depth 25.7 cm 10.11 in
Height (front to back) 2.74 cm 1.07 in
Weight 2.31 or 2.44 kg (depending on
conguration)
5.1 lb or 5.37(depending on
conguration)
Input power
98 Chapter 9 Specications
15” products Metric U.S.
Operating voltage and current 19.5 V dc @ 2.31 – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5V@4.6A– 90W (select products only)
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 99
35.56 cm (14-in) display specications
14.0 FHD AG WLED SVA 60%cg 300nits eDP Slim Touch
Metric U.S.
Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.85 in
Dimensions (W x H) 320.9 x 205.6 mm 12.634 x 8.094 in
Diagonal 35.56 cm 14 in
Thickness 3.0 mm max
Weight 270 g max
Interface eDP 1.2
Surface Treatment Anti-Glare (AG)
Contrast Ratio 300:1 (typical)
Refresh Rate 60 Hz
Brightness 300 nits
Pixel Resolution - Format 1920 x 1080 (FHD)
PPI 157
Pixel Resolution - Conguration RGB
Backlight LED
Color Gamut Coverage 60%
Color Depth 6 bits + Hi FRC
Viewing angle SVA 45/45/25/35
Touch Enabled Optional
Touch Point Supported 10-point multi-touch
Other Features AS
Pen Enabled No
14.0 HD AG WLED SVA 45%cg 220nits eDP Slim
Metric U.S.
Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.85 in
Dimensions (W x H) 320.9 x 205.6 (mm) max 12.634 x 8.094 in
Diagonal 35.56 cm 14 in
Thickness 3.0 mm max
Weight 290 g max
Interface eDP 1.2
Surface Treatment Anti-Glare (AG)
100 Chapter 9 Specications
Metric U.S.
Contrast Ratio 300:1 (typical)
Refresh Rate 60 Hz
Brightness 220 nits
Pixel Resolution - Format 1366 x 768 (HD)
PPI 112
Pixel Resolution - Conguration RGB
Backlight LED
Color Gamut Coverage 45%
Color Depth 6 bits + Hi FRC
Viewing angle SVA 45/45/25/35
Touch Enabled Optional
Touch Point Supported 10-point multi-touch
Other Features AS
Pen Enabled No
14.0 HD AG WLED SVA 45%cg 220nits eDP Slim
Metric U.S.
Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.85 in
Dimensions (W x H) 320.9 x 205.6 (mm) max 12.634 x 8.094 in
Diagonal 35.56 cm 14 in
Thickness 3.0 mm max
Weight 290 g max
Interface eDP 1.2
Surface Treatment Anti-Glare (AG)
Contrast Ratio 300:1 (typical)
Refresh Rate 60 Hz
Brightness 220 nits
Pixel Resolution - Format 1366 x 768 (HD)
PPI 112
Pixel Resolution - Conguration RGB
Backlight LED
Color Gamut Coverage 45%
Color Depth 6 bits + Hi FRC
Viewing angle SVA 45/45/25/35
35.56 cm (14-in) display specications 101
Metric U.S.
Touch Enabled Optional
Touch Point Supported 10-point multi-touch
Other Features AS
Pen Enabled No
102 Chapter 9 Specications
39.62 cm (15.6-in) display specications
15.6 FHD AG WLED SVA 60%cg 300nits eDP Slim 3.2mm Touch
Metric U.S.
Active Area (W x H) 344.2 x 193.5 (mm) 13.55 x 7.62
Dimensions (W x H) 360 x 224.3 (mm) max 14.17 x 8.83 in
Diagonal 39.62 cm 15.6 in
Thickness 3.2 mm max
Weight 360 g max
Interface eDP 1.2
Surface Treatment Anti-Glare (AG)
Contrast Ratio 400:1 (typical)
Refresh Rate 60 Hz
Brightness 220 nits
Pixel Resolution - Format 1920 x 1080 (FHD)
PPI 142
Pixel Resolution - Conguration RGB
Backlight LED
Color Gamut Coverage 60%
Color Depth 6 bits
Viewing angle SVA 45/45/25/35
Touch Point Supported Optional
Other Features 10-point multi-touch
Pen Enabled AS
15.6 HD AG WLED SVA 45%cg 220nits eDP Slim
Metric U.S.
Active Area (W x H) 344.2 x 193.5 (mm) 13.55 x 7.62
Dimensions (W x H) 360 x 224.3 (mm) max 14.17 x 8.83 in
Diagonal 39.62 cm 15.6 in
Thickness 3.2 mm max
Weight 370 g max
Interface eDP 1.2
Surface Treatment Anti-Glare (AG)
Contrast Ratio 300:1 (typical)
39.62 cm (15.6-in) display specications 103
Metric U.S.
Refresh Rate 60 Hz
Brightness 220 nits
Pixel Resolution - Format 1366 x 768 (HD)
PPI 101
Pixel Resolution - Conguration RGB
Backlight LED
Color Gamut Coverage 45%
Color Depth 6 bits + Hi FRC
Viewing angle SVA 45/45/25/35
Hard drive specications
HDD 500GB 7200RPM 7mm SATA
Capacity 500 GB*
Drive Weight 92–95 g (0.20-0.21 lbs)
Rotation Speed 7200 rpm
Cache Buer Up to 32 MB
NAND Type/Size N/A
Height 7 mm
Width 69.85 mm
Interface ATA-8, SATA 3.0
Interface Transfer Rate 600 MB/sec
Seek times (typical read, including setting)
Single track 1.5-2 ms
Average 12-13 ms
Maximum 18-32 ms
Logical Blocks 1,953,525,168
Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp]
Security Features ATA security
Other Features S.M.A.R.T., NCQ, Ultra DMA
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
HDD 1TB 5400RPM 7mm SATA
104 Chapter 9 Specications
Capacity 1 TB *
Drive Weight 90–95 g (0.198-0.21 lbs)
Rotation Speed 5400 rpm
Cache Buer Up to 32 MB
NAND Type/Size N/A
Height 7 mm
Width 69.85 mm
Interface ATA-8, SATA 3.0
Interface Transfer Rate 600 MB/sec
Seek times (typical read, including setting)
Single track 1.5-2 ms
Average 12-13 ms
Maximum 18-32 ms
Logical Blocks 1,953,525,168
Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp]
Security Features ATA security
Other Features S.M.A.R.T., NCQ, Ultra DMA
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
HDD 500GB 5400RPM 7mm Hybrid SATA 8GB NAND
Capacity 500 GB *
Drive Weight 92–95 g (0.20-0.21 lbs)
Rotation Speed 5400 rpm
Cache Buer Up to 64MB
NAND Type/Size MLC/8GB
Height 7 mm
Width 69.85 mm
Interface ATA-8, SATA 3.0
Interface Transfer Rate 600 MB/sec
Seek times (typical read, including setting)
Single track 2 ms
Average 12 ms
Maximum 22 ms
Hard drive specications 105
Capacity 500 GB *
Logical Blocks 976,773,168
Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp]
Security Features ATA security
Other Features S.M.A.R.T., NCQ, Ultra DMA
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
HDD 500GB 7200RPM 7mm FIPS SATA Opal2
Capacity 500 GB *
Drive Weight 95 g (0.20-0.21 lbs)
Rotation Speed 7200 rpm
Cache Buer 32MB
NAND Type/Size N/A
Height 7 mm (0.28 in)
Width 69.85 mm (2.75 in)
Interface ATA-8, SATA 3.0
Interface Transfer Rate 600 MB/sec
Seek times (typical read, including setting)
Single track 1.5 ms
Average 12 ms
Maximum 21 ms
Logical Blocks 976,773,168
Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp]
Security Features ATA Security; TCG Opal 2.x, FIPS
Other Features S.M.A.R.T., NCQ, Ultra DMA
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
HDD 500GB 7200RPM 7mm SED SATA Opal2
Capacity 500 GB *
Drive Weight 95 g (0.21 lbs)
Rotation Speed 7200 rpm
Cache Buer 32MB
106 Chapter 9 Specications
Capacity 500 GB *
NAND Type/Size N/A
Height 7 mm (0.28 in)
Width 69.85 mm (2.75 in)
Interface ATA-8, SATA 3.0
Interface Transfer Rate 600 MB/sec
Seek times (typical read, including setting)
Single track 1.5 ms
Average 12 ms
Maximum 21 ms
Logical Blocks 976,773,168
Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp]
Security Features ATA Security; TCG Opal 2.x, FIPS
Other Features S.M.A.R.T., NCQ, Ultra DMA
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specications
SSD 512 GB 2280 M2 PCIe-3x4 SS NVMe
Form-Factor (I/O) M.2 2280
Capacity 512 GB
NAND Type MLC
Weight 10 g (0.02 lb)
Height 2.33 mm (0.09 in)
Width 22 mm (0.87 in)
Interface PCIe NVMe Gen3X4
Sequential Read Up to 3200 MB/s
Sequential Write Up to 1700 MB/s
Logical Blocks 1,000,215,216
Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp]
Security Features ATA Security (Option)
Other Features TRIM; L1.2
SSD 128 GB 2280 M2 SATA-3 Value
Solid-state drive specications 107
Form-Factor (I/O) M.2 2280
Capacity 128 GB
NAND Type MLC/TLC
Weight 6-10 g (0.01-0.02 lb)
Height 2.3 mm (0.09 in)
Width 22 mm (0.87 in)
Interface ATA-8, SATA 3.0
Sequential Read Up to 535 MB/s
Sequential Write Up to 515 MB/s
Logical Blocks 250,069,680
Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp]
Security Features ATA Security (Option)
Other Features DIPM; TRIM; DEVSLP
SSD 512 GB 2280 M2 PCIe-3x4 SS NVMe TLC
Form-Factor (I/O) M.2 2280
Capacity 512 GB
NAND Type TLC
Weight 10 g (0.02 lb)
Height 2.3 mm (0.09 in)
Width 22 mm (0.87 in)
Interface PCIe NVMe Gen3X4
Sequential Read Up to 2600 MB/s
Sequential Write Up to 1400 MB/s
Logical Blocks 1,000,215,216
Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp]
Security Features ATA Security (Option)
Other Features TRIM; L1.2
SSD 512 GB 2280 M2 SATA-3 Self Encrypted OPAL2 Three Layer Cell
Form-Factor (I/O) M.2 2280
Capacity 512 GB
NAND Type TLC
Weight 10 g (0.02 lb)
108 Chapter 9 Specications
Form-Factor (I/O) M.2 2280
Height 2.3 mm (0.09 in)
Width 22 mm (0.87 in)
Interface PCIe NVMe Gen3X4
Sequential Read Up to 260 MB/s
Sequential Write Up to 1400 MB/s
Logical Blocks 1,000,215,216
Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp]
Security Features ATA Security; TCG Opal 2.0
Other Features TRIM; L1.2
SSD 256GB 2280 M2 SATA-3 Self Encrypted OPAL2 Three Layer Cell
Form-Factor (I/O) M.2 2280
Capacity 256 GB
NAND Type TLC
Weight 10 g (0.02 lb)
Height 2.3 mm (0.09 in)
Width 22 mm (0.87 in)
Interface ATA-8, SATA 3.0
Sequential Read Up to 530 MB/s
Sequential Write Up to 515 MB/s
Logical Blocks 500,118,192
Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp]
Security Features ATA Security; TCG Opal 2.0
Other Features DIPM; TRIM; DEVSLP
Solid-state drive specications 109
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
110 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 111
11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system conguration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then clear the check box for
DriveLock password on restart. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
h. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
112 Chapter 11 Statement of memory volatility
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●Remove and retain the storage drive.
– or –
●Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
●Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
113
Nonvolatile memory usage
Nonvolatile
memory type Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
HP Sure Start ash
(select models
only)
2 MBytes No Yes Provides
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 117.
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
256 Bytes No Yes Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date and time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
conguration data
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when the
module is installed in a
PC. The specic write-
protection method varies
by memory vendor.
System BIOS 4 MBytes to 5
MBytes
Yes Yes Stores system
BIOS code and
PC
conguration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC non-
functional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
114 Chapter 11 Statement of memory volatility
Nonvolatile
memory type Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
Downloads, and then
follow the on-screen
instructions.
Intel Management
Engine Firmware
(present in only
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow the
on-screen
instructions.)
1.5 MBytes or 5
MBytes
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
Bluetooth ash 2 Mbit No Yes Stores
Bluetooth
conguration
and rmware.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit No Yes Stores
conguration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is usually
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam
conguration
and rmware.
Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is usually
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte ash Yes Yes Stores
ngerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make the
call to write to the ash.
Nonvolatile memory usage 115
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
116 Chapter 11 Statement of memory volatility
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 117
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
118 Chapter 12 Recycling
Index
A
AC adapter, spare part numbers 30
Antenna Kit, spare part numbers 30
audio board
removal 76
spare part number 26, 76
spare part numbers 76
audio, product description 3
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 7
B
back cover
spare part number 28
backups 92
Base enclosure
removal 55
base enclosure
spare part number 26
battery
removal 38
spare part number 26
spare part numbers 38
battery light 19
BIOS
determining version 87
downloading an update 88
updating 87
boot order
changing 96
changing using the f9 prompt
89
buttons
left pointing stick 11
left TouchPad 11
optical drive eject 9
power 13
right pointing stick 11
right TouchPad 11
C
Cable Kit, spare part numbers 30
caps lock light, identifying 12
chipset, product description 1
components
bottom 18
display 10
front 19
left side 9
rear 20
right side 7
top 11
computer major components 22
Computer Setup
navigating and selecting 86
restoring factory settings 87
using a USB keyboard or USB
mouse to start Computer
Setup 86
computer setup 86
computer specications 98
connector, power 8
D
display
specications 100, 103
Display assembly
spare part numbers 24
display assembly
removal 81
subcomponents 27
display assembly components
removal 80
spare part numbers 80
Display bezel
spare part number 27
display bezel
removal 81
spare part number 80
spare part numbers 82
display cable, spare part number 28
display panel
product description 1
removal 82
spare part number 80
spare part numbers 82
docking
product description 4
docking port, identifying 8
docking station support holes,
identifying 18
drive light 19
Dual-Mode DisplayPort, identifying
7
E
embedded numeric keypad,
identifying 15
esc key, identifying 15, 16
Ethernet, product description 3
external monitor port 20
F
fan
spare part numbers 25
fan and heat sink assembly
spare part numbers 59
Ffan and heat sink assembly
removal 59
ngerprint reader
removal 70
spare part numbers 70
ngerprint reader, identifying 14
fn key, identifying 15, 16
function keys, identifying 15, 16
G
graphics, product description 1
H
hard drive
product description 2
removal 39
spare part number 26, 29, 39
spare part numbers 39
specications 104
hard drive hardware kit
spare part number 29
heat sink
spare part numbers 25
hinge
spare part number 27
hinge brackets
removal 83
Index 119
hinge cover
removal 53
spare part numbers 53
Hinge Kit
spare part number 28
hot keys
microphone mute 17
using 17
HP PC Hardware Diagnostics (UEFI)
using 90
HP Recovery Manager
correcting boot problems 96
starting 95
HP Recovery media
creating 92
recovery 95
HP Recovery partition
recovery 95
removing 97
HP Sure Start 117
I
integrated numeric keypad,
identifying 16
integrated webcam light,
identifying 10
internal microphones, identifying
10
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 7
network 8
RJ-45 (network) 8
K
Keyboard
spare part numbers 24
keyboard
product description 5
remval 47
spare part numbers 47
keypad
embedded numeric 15
integrated numeric 16
keys
esc 15, 16
fn 15, 16
function keys 15, 16
Windows application 15
Windows key 15, 16
L
labels
serial number 20
lights
battery 19
caps lock 12
drive 19
microphone mute 12
num lk 12
power 12, 19
RJ-45 (network) 8
webcam 10
wireless 12, 19
M
memory
nonvolatile 112
removal 50
spare part number 26
spare part numbers 50
volatile 112
memory card reader, identifying 8
memory module
product description 2
Micro SIM card slot, identifying 7
microphone
product description 3
microphone board
removal 85
Microphone board, spare part
numbers 30
microphone mute key, identifying
17
microphone mute light, identifying
12
minimized image recovery 95
minimized image, creating 94
model name 1
N
near eld communication (NFC) cable
spare part number 30, 74
near eld communication (NFC)
module
spare part number 30, 74
network jack, identifying 8
NFC
removal 74
spare part numbers 74
NFC antenna, identifying 10
nonvolatile memory 112
num lk light 12
O
operating system, product
description 5
optical drive
product description 3
removal 45
spare part number 26
spare part numbers 29, 45
optical drive board
removal 62
spare part number 25
spare part numbers 62
optical drive eject button,
identifying 9
optical drive, identifying 9
optical drive/Blu-ray combo
spare part number 30, 45, 50
optical drive/DVD combo
spare part number 30, 45
original system recovery 94
P
panel
spare part number 27
plastics kit, spare part numbers 31
pointing device, product
description 5
pointing stick 11
ports
Dual-Mode DisplayPort 7
external monitor 20
product description 4
serial 20
USB 3.x charging 7
USB Type-C charging 8
power button board
removal 69
spare part number 24
spare part numbers 25, 69
power button, identifying 13
power connector, identifying 8
power cord
set requirements 110
120 Index
power lights 12, 19
power requirements, product
description 5
processor
product description 1
product description
audio 3
chipset 1
display panel 1
docking 4
Ethernet 3
external media cards 4
graphics 1
hard drive 2
keyboard 5
memory module 2
microphone 3
operating system 5
optical drive 3
pointing device 5
ports 4
power requirements 5
processors 1
product name 1
security 5
serial port 3
serviceability 6
solid-state drive 2
video 3
wireless 3, 4
product name 1
product name and number,
computer 20
R
recover
options 94
recovery
discs 93, 95
HP Recovery Manager 94
media 95
starting 95
supported discs 93
system 94
USB ash drive 95
using HP Recovery media 93
recovery media
creating 92
creating using HP Recovery
Manager 93
recovery partition
removing 97
regulatory information 20
removal/replacement
procedures 37
removing personal data from volatile
system memory 112
RJ-45 (network) jack, identifying 8
RJ-45 (network) lights, identifying
8
RTC battery
removal 66
spare part number 25
spare part numbers 66
Rubber Kit, spare part number 31
S
Screw Kit, spare part numbers 31
security cable slot, identifying 9
security, product description 5
serial board
removal 78
spare part number 78
spare part numbers 78
serial number 20
serial number, computer 20
serial port
spare part number 26
serial port, identifying 20
serial port, product description 3
service door
removal 37
spare part number 26, 37
service door, spare part number 37
serviceability, product description 6
setup utility
navigating and selecting 86
restoring factory settings 87
slots
security cable 9
smart card 9
smart card reader
removal 72
spare part numbers 72
smart card reader board
spare part number 24
smart card slot 9
solid-state drive
removal 41
spare part number 26, 29, 41
spare part numbers 41
specications 107
speaker
removal 68
spare part number 26
spare part numbers 68
Speaker Kit, spare part number 31
speakers, identifying 13
specications
computer 98
display 100, 103
hard drive 104
solid-state drive 107
SSD
product description 2
supported discs, recovery 93
Sure Start
using 89
system board
removal 57
spare part number 25
spare part numbers 57
system information
locating 20
system memory, removing personal
data from volatile 112
system recovery 94
system restore point
creating 93
system restore point, creating 92
T
top cover
removal 63
spare part numbers 24, 63
TouchPad
buttons 11
removal 63
spare part number 25
spare part numbers 24, 63
TouchPad light, identifying 11
TouchPad zone
identifying 11
TPM settings 89
U
USB 3.x charging port, identifying 7
USB 3.x port 8
USB ports, identifying 8
Index 121
USB Type-C charging port,
identifying 8
V
vents, identifying 9, 18
video, product description 3
W
warranty period 20
webcam 10
removal 84
spare part number 80
webcam light, identifying 10
webcam, identifying 10
webcam/microphone module
removal 85
Windows
system restore point 92, 93
Windows application key,
identifying 15
Windows key, identifying 15, 16
Windows tools
using 93
wireless antennas, identifying 10
wireless light 12, 19
wireless, product description 3, 4
WLAN
removal 43
spare part numbers 43
WLAN antenna cables
removal 84
WLAN antennas, identifying 10
WLAN cable
spare part number 28
WLAN cable, spare part number 28
WLAN module
spare part number 26, 43
WWAN
removal 42
spare part numbers 42
WWAN antenna cables
removal 84
WWAN antennas, identifying 10
WWAN cable
spare part number 28
WWAN module (select products only)
spare part number 26
122 Index