Table of Contents
- Locating HP resources
- Workstation features
- Setting up the workstation
- Setting up, backing up, restoring, and recovering Windows 7
- Setting up, backing up, restoring, and recovering Windows 10
- Activating and customizing the software
- Turning off the computer
- Finding more information
- If you encounter issues
- Performing basic troubleshooting
- Visual inspection: No boot, no power, no video
- Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes
- HP Support Assistant
- Using HP PC Hardware Diagnostics
- Before you call for technical support
- Backing up, restoring, and recovering in Windows 10
- Performing basic troubleshooting
- Setting up and restoring Linux
- Updating the workstation
- Diagnostics and minor troubleshooting
- Routine Care
- Accessibility
- Index
HP Z240 User Manual
Displayed below is the user manual for Z240 by HP which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
User Guide
HP Z240 Small Form Factor Workstation
HP Z240 Tower Workstation
Copyright Information
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
First Edition: October 2015
Part number: 819474-001
Warranty
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware,
drivers, and/or software to take full advantage
of Windows functionality. See http://
www.microsoft.com for details.
Trademark Credits
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
Intel is a trademark of Intel Corporation in the
U.S. and other countries.
Linux® is the registered trademark of Linus
Torvalds in the U.S. and other countries.
NVIDIA and the NVIDIA logo are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
About this guide
This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these
topics:
Guide topics
Locating HP resources on page 1
Workstation features on page 5
Setting up the workstation on page 11
Setting up, backing up, restoring, and recovering Windows 7
on page 19
Setting up, backing up, restoring, and recovering Windows 10
on page 24
Setting up and restoring Linux on page 34
Diagnostics and minor troubleshooting on page 41
Routine Care on page 46
TIP: If you do not find what you are looking for in this guide:
— Find technical details in the Maintenance and Service Guide for your workstation at http://www.hp.com/
support/workstation_manuals.
— View component installation videos at http://www.hp.com/go/sml.
— See additional information on your workstation at http://www.hp.com/go/workstations.
iii
iv About this guide
Table of contents
1 Locating HP resources .................................................................................................................................... 1
Product information .............................................................................................................................................. 1
Product support ..................................................................................................................................................... 2
Product documentation ......................................................................................................................................... 3
Product diagnostics ............................................................................................................................................... 3
Product updates .................................................................................................................................................... 4
2 Workstation features .................................................................................................................................... 5
HP Z240 SFF Workstation components ................................................................................................................ 5
HP Z240 SFF Workstation front panel ................................................................................................ 5
HP Z240 SFF Workstation rear panel .................................................................................................. 6
HP Z240 Tower Workstation components ............................................................................................................ 7
HP Z240 Tower Workstation front panel ............................................................................................ 7
HP Z240 Tower Workstation rear panel ............................................................................................. 8
Product specifications ........................................................................................................................................... 9
Workstation weights and dimensions ................................................................................................ 9
Environmental specifications ........................................................................................................... 10
3 Setting up the workstation ........................................................................................................................... 11
Ensuring proper ventilation ................................................................................................................................ 11
Setup procedures ................................................................................................................................................ 12
Adding monitors .................................................................................................................................................. 13
Planning for additional monitors ...................................................................................................... 13
Finding supported graphics cards ..................................................................................................... 14
Matching graphics cards to monitor connectors .............................................................................. 15
Identifying monitor connection requirements ................................................................................. 15
Connecting and configuring monitors .............................................................................................. 16
Using a third-party graphics configuration utility ............................................................................ 17
Customizing the monitor display (Windows) .................................................................................... 17
Installing optional components .......................................................................................................................... 17
Security ................................................................................................................................................................ 18
Product recycling ................................................................................................................................................. 18
4 Setting up, backing up, restoring, and recovering Windows 7 .......................................................................... 19
Setting up the Windows 7 operating system ...................................................................................................... 19
Installing or upgrading device drivers .............................................................................................. 19
v
Transferring files and settings ......................................................................................................... 19
Backing up, restoring, and recovering Windows 7 .............................................................................................. 20
Backing up your information ............................................................................................................ 20
System Restore ................................................................................................................................. 21
System Recovery ............................................................................................................................... 21
System Recovery from a recovery partition image ....................................................... 22
Using HP Recovery Disc operating system discs ............................................................ 22
5 Setting up, backing up, restoring, and recovering Windows 10 ........................................................................ 24
Activating and customizing the software ........................................................................................................... 24
Initial Windows Operating System setup .......................................................................................... 24
Customizing the monitor display ...................................................................................................... 24
Turning off the computer .................................................................................................................................... 24
Finding more information ................................................................................................................................... 25
If you encounter issues ....................................................................................................................................... 25
Performing basic troubleshooting .................................................................................................... 25
Visual inspection: No boot, no power, no video ............................................................. 25
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and
audible codes .................................................................................................................. 26
HP Support Assistant ...................................................................................................... 26
Using HP PC Hardware Diagnostics ................................................................................ 26
How to access and run HP PC Hardware Diagnostics .................................. 27
Downloading HP PC Hardware Diagnostics to a USB device ....................... 27
Before you call for technical support ............................................................................. 28
Backing up, restoring, and recovering in Windows 10 ................................................... 29
Creating recovery media and backups ......................................................... 29
Using Windows tools .................................................................................... 30
Restore and recovery ................................................................................... 31
6 Setting up and restoring Linux ...................................................................................................................... 34
Linux-ready systems ........................................................................................................................................... 34
HP Linux driver discs ............................................................................................................................................ 34
Setting up Red Hat Enterprise Linux (RHEL) ....................................................................................................... 35
HP driver disc ..................................................................................................................................... 35
Installing with the HP Red Hat Linux driver disc ............................................................................... 35
Setting up SUSE Linux Enterprise Desktop (SLED) ............................................................................................. 35
Installing SLED with the HP driver disc ............................................................................................. 36
Setting up Ubuntu ................................................................................................................................................ 36
Setting up preloaded Ubuntu ............................................................................................................ 36
Using the HP driver disc .................................................................................................................... 36
Restoring Ubuntu (preloaded systems only) .................................................................................... 37
vi
Create a restore disc or drive key ................................................................................... 37
Use the F11 function key during system boot ............................................................... 37
Intercept the boot loader and choose the restore option ............................................. 37
Proprietary graphics drivers ................................................................................................................................ 38
7 Updating the workstation ............................................................................................................................ 39
Updating the workstation after first boot .......................................................................................................... 39
Updating the BIOS ................................................................................................................................................ 39
Determining the current BIOS version .............................................................................................. 39
Upgrading BIOS ................................................................................................................................. 40
Upgrading device drivers ..................................................................................................................................... 40
8 Diagnostics and minor troubleshooting ......................................................................................................... 41
Calling support ..................................................................................................................................................... 41
Locating ID labels ................................................................................................................................................ 42
Locating warranty information ........................................................................................................................... 42
HP troubleshooting resources and tools ............................................................................................................ 43
Online support ................................................................................................................................... 43
HP Support Center .......................................................................................................... 43
HP Chat Support .............................................................................................................. 43
Customer Advisories, Customer and Security Bulletins, and Customer Notices ........... 43
Product Change Notifications ...................................................................... 44
Helpful hints ...................................................................................................................................... 44
At startup ........................................................................................................................ 44
During operation ............................................................................................................. 44
Customer Self Repair ...................................................................................................... 45
More troubleshooting options ........................................................................................ 45
9 Routine Care ............................................................................................................................................... 46
General cleaning safety precautions .................................................................................................................. 46
Cleaning the chassis ............................................................................................................................................ 46
Cleaning the keyboard ......................................................................................................................................... 47
Cleaning the monitor ........................................................................................................................................... 47
Cleaning the mouse ............................................................................................................................................. 48
10 Accessibility .............................................................................................................................................. 49
Supported assistive technologies ....................................................................................................................... 49
Contacting support .............................................................................................................................................. 49
Index ............................................................................................................................................................. 50
vii
viii
1 Locating HP resources
This section provides information on the following resources for your HP workstation:
●Product information
●Product support
●Product documentation
●Product diagnostics
●Product updates
Product information
Topic Location
Technical specifications Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and then
select Workstations.
Regulatory, safety, and
environmental notices
See the Regulatory, Safety and Environmental Notices for product regulatory information.
You can also refer to the regulatory label on the workstation chassis.
Accessories For complete and current information on supported accessories and components, go to
http://www.hp.com/go/workstations.
System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the workstation Maintenance and Service Guide on the Web at
http://www.hp.com/support/workstation_manuals/.
Serial number and Certificate of
Authenticity (COA) (if applicable)
The serial number label is on the top or the side panel and also at the rear of the
workstation. The COA (Windows® 7) is typically located near the serial number label.
Product information 1
Product support
Topic Location
Product support For U.S. support, go to http://www.hp.com/go/contactHP.
For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can access the following types of support:
●Chat online with an HP technician
●Obtain email support
●Find support telephone numbers
●Locate an HP service center
Warranty
information
To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool.
To extend a standard product warranty, go to http://h20219.www2.hp.com/services/us/en/warranty/
carepack-overview.html. HP Care Pack Services offer upgraded service levels to extend and expand a
standard product warranty.
You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD
provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For
countries or regions where the warranty is not provided in printed format, you can request a copy from
http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at
Hewlett-Packard, POD, P.O. Box 200
Alexandra Post Office, Singapore 911507
Include your product name, and your name, phone number, and postal address.
2 Chapter 1 Locating HP resources
Product documentation
Topic Location
HP user documentation, white
papers, and third-party
documentation
User documentation is located on your hard disk drive. On Windows 7, select Start, select
HP, and then select HP Documentation. On Windows 10, type HP Documentation in the
taskbar search box. For the latest online documentation, go to http://www.hp.com/
support/workstation_manuals. The documentation incudes this user guide and the
Maintenance and Service Guide.
Removal and replacement videos To learn how to remove and replace workstation components, go to
http://www.hp.com/go/sml.
Product notifications Subscriber's Choice is an HP program that allows you to sign up to receive driver and
software alerts, proactive change notifications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at http://www.hp.com/go/subscriberschoice.
Technical specifications QuickSpecs for HP Workstations include information about the operating system, power
supply, memory, CPU, and many other system components. To access the QuickSpecs, go
to http://www.hp.com/go/qs/.
Customer Advisories, Security
Bulletins, and Notices
To find advisories, bulletins, and notices:
1. Go to http://www.hp.com/go/workstationsupport.
2. Select the desired product.
3. Under the Knowledge Base heading, use the scroll bar to select Advisories, Bulletins
& Notices.
Product diagnostics
Topic Location
Windows diagnostics tools The UEFI Diagnostics utility is preinstalled on select Windows workstations.
For additional information, see the workstation Maintenance and Service Guide at
http://www.hp.com/support/workstation_manuals.
Definitions for audible (beep) and
light codes
See the workstation Maintenance and Service Guide at http://www.hp.com/support/
workstation_manuals.
POST error codes See the workstation Maintenance and Service Guide at http://www.hp.com/support/
workstation_manuals.
Product documentation 3
Product updates
Topic Location
Driver and BIOS updates Go to http://www.hp.com/go/workstationsupport to find the latest drivers for the
workstation.
To determine the current workstation BIOS version on your workstation, follow these
steps during system startup:
1. Turn on the workstation, and press Esc during startup (boot).
2. Press F1 or click System Information. Note the BIOS version and date and compare it
with the BIOS versions at http://www.hp.com/go/workstationsupport.
In Windows 7, you can also find the BIOS version number by following these steps:
1. Go to Start > All Programs > Accessories > System Tools > System Information.
2. In the right pane, find the line with BIOS Version/Date.
3. Note the BIOS version and date and compare it with the versions that appear on the
HP website.
Operating systems For information, go to the following locations:
●Go to http://www.hp.com/go/quickspecs. In the left pane, select your region and
then select Workstations.
●Windows operating systems, go to http://www.support.microsoft.com.
●Linux operating systems, go to http://www.linux.com.
4 Chapter 1 Locating HP resources
2 Workstation features
For complete and current information on supported accessories and components for your workstation, see
http://partsurfer.hp.com.
●HP Z240 SFF Workstation components
●HP Z240 Tower Workstation components
●Product specifications
HP Z240 SFF Workstation components
This section describes the HP Z240 Small Form Factor (SFF) Workstation components.
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
HP Z240 SFF Workstation front panel
1Power button 6USB 2.0 port, charging (1, black)
2 HDD LED 7USB 2.0 port (1, black)
3 Optional optical disc drive (not shown) 8USB 3.0 ports (2) (blue)
4Optional hard disk drive (not shown) 9
Microphone or headphones connector
(software selectable, default mode is
microphone)
5 Optional media card reader (shown) 10 Headphones connector
HP Z240 SFF Workstation components 5
HP Z240 SFF Workstation rear panel
1 Power cord connector 6USB 3.0 ports (6) (blue)
2Audio line-in connector (blue) 7Serial port
3RJ–45 network connector 8DisplayPort (DP) (3)
4PS/2 mouse connector (green) 9PS/2 keyboard connector (purple)
5Audio line-out connector (green)
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
NOTE: The DP ports are not supported when the system is configured with Intel® Xeon E3-12x0 v5 processors. For all other processors, these DP ports are
disabled by default when a discrete graphics card is installed.
NOTE: Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using the
Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
6 Chapter 2 Workstation features
HP Z240 Tower Workstation components
This section describes the HP Z240 Tower Workstation components.
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
HP Z240 Tower Workstation front panel
1Optional hard disk/optical disc drive (not
shown) 7USB 2.0 ports (1) (black)
2Optional hard disk/optical disc drive (not
shown) 8USB 3.0 ports (2) (blue)
3 Optical disc drive 9
Microphone or headphones connector
(software selectable, default mode is
microphone)
4Power button 10 Headphone connector
5Hard disk drive activity light 11 Optional media card reader (shown)
6USB 2.0 port, charging (1, black)
HP Z240 Tower Workstation components 7
HP Z240 Tower Workstation rear panel
1 Power cord connector
8
Audio line-out connector (green)
2PS/2 keyboard connector (purple) 9PS/2 mouse connector (green)
3USB 2.0 ports (2) (black) 10 RJ-45 network connector
4Display Port (DP) connectors (2) 11 Cable lock slot
5DVI-D connector 12 Padlock loop
6USB 3.0 ports (4) (blue) 13 Audio line-in connector (blue)
7Microphone connector (pink)
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
NOTE: The DP and DVI-D ports are not supported when the system is configured with Intel Xeon E3-12x0 v5 processors. Also, if a discrete graphics card is
installed these ports are disabled by default.
NOTE: Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using the
Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
8 Chapter 2 Workstation features
Product specifications
Workstation weights and dimensions
Characteristic HP Z240 SFF HP Z240
Tower
Weight
Standard
configuration
6.7 kg (14.86
lb.)
9.4 kg
(20.79 lb)
Minimum
configuration
5.7 kg (12.66
lb)
8.6 kg
(18.95 lb)
Maximum
configuration
7.7 kg (16.93
lb)
11.9 kg
(26.20 lb)
Chassis dimensions
Tower configuration
Height 33.8 cm (13.3
in)
39.9 cm
(15.7 in)
Width 10.0 cm (3.95
in)
17.0 cm (6.7
in)
Depth 38.1 cm (15.0
in)
44.2 cm
(17.4 in)
Chassis dimensions
Converted desktop
configuration
Height 10.0 cm (3.95
in)
17.0 cm
(6.7 in)
Width 33.8 cm (13.3
in)
39.9 cm
(15.7 in)
Depth 38.1 cm (15.0
in)
44.2 cm
(17.4 in)
Product specifications 9
Environmental specifications
Characteristic HP Z240 SFF and Z240 Tower Workstations
Temperature
Operating: 5°C to 35°C (40°F to 95°F)
Non-operating: -40°C to 60°C (-40°F to 140°F)
NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).
Humidity
Operating: 8% to 85% relative humidity, non-condensing
Non-operating: 8% to 90% relative humidity, non-condensing
Altitude
Operating: 0 to 3,048 m (10,000 ft)
Non-operating: 0 to 9,144 m (30,000 ft)
Shock
Operating: ½-sine: 40g, 2-3ms
Non-operating:
●½-sine: 160 cm/s, 2-3ms (~100g)
●square: 422 cm/s, 20g
NOTE: Values represent individual shock events and do not indicate repetitive shock events.
Vibration
Operating Random: 0.5g (rms), 5-300 Hz
Non-Operating: random: 2.0g (rms), 10-500 Hz
NOTE: Values do not indicate continuous vibration.
10 Chapter 2 Workstation features
3 Setting up the workstation
This chapter describes how to set up your workstation.
●Ensuring proper ventilation
●Setup procedures
●Adding monitors
●Installing optional components
●Security
●Product recycling
Ensuring proper ventilation
Proper ventilation for the system is important for workstation operation. Follow these guidelines:
●Operate the workstation on a sturdy, level surface.
●Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the workstation. (This is the
minimum distance for all workstation models.)
NOTE: Your workstation may look slightly different from the illustration in this section.
●Ensure that the ambient air temperature falls within the specifications listed in Environmental
specifications on page 10.
Ensuring proper ventilation 11
●For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient temperature
within the cabinet does not exceed specified limits.
●Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes,
as shown in the following figure.
Setup procedures
WARNING! To reduce the risk of electric shock or damage to your equipment, observe these practices:
• Plug the power cord into an AC outlet that is easily accessible.
• Disconnect power from the workstation by unplugging the power cord from the AC outlet (not by
unplugging the power cord from the workstation).
• Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin (for
example, by attaching a two-pin adapter). The grounding pin is an important safety feature.
To set up the workstation:
1. Connect the mouse, keyboard, and power cord to the workstation.
2. Connect the monitor to the workstation.
3. Connect other peripheral components (such as a printer) according to the instructions included with the
device.
4. Connect a network cable to the workstation and to a network router or LAN device.
5. Plug the workstation power cord and monitor power cord into an AC outlet.
12 Chapter 3 Setting up the workstation
Adding monitors
Planning for additional monitors
All graphics cards provided with HP Z series Workstations support two simultaneous-display monitors (see
Connecting and configuring monitors on page 16). Cards that support more than two monitors are
available. The process for adding monitors depends on your graphics card(s) and the type and number of
monitors you add.
Use this process to plan for adding more monitors.
1. Assess your monitor needs.
●Determine how many monitors you require.
●Determine the kind of graphics performance you want.
●Note the type of graphics connector used by each monitor. HP provides graphics cards with
DisplayPort (DP) and DVI interfaces, but you can use adapters and third-party cards to interface to
other graphics formats, including DVI-I, HDMI, or VGA.
TIP: Some adapters for older legacy hardware may cost more than others. You may want to
compare the cost of acquiring adapters with the cost of getting a newer monitor that doesn't need
adapters.
2. Determine whether you need additional graphics cards.
●Consult the graphics card documentation to determine how many monitors you can connect to the
card.
You may need to acquire adapters to match the card output to the monitor connector. (See
Matching graphics cards to monitor connectors on page 15.)
●If necessary, plan to acquire a new graphics card to support additional monitors.
●The maximum number of monitors that a graphics card supports depends on the card. Most cards
provide outputs for two monitors. Some provide three or four outputs.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with
either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must
use a DL-DVI cable, not standard DVI-I or DVI-D cables.
HP workstations do not support all graphics cards. Be sure that a new graphics card is supported
before purchasing it. See Finding supported graphics cards on page 14.
Some graphics cards support multiple monitors by multiplexing the monitor signal across multiple
outputs. This might reduce graphics performance. Consult the graphics card documentation or
look up information on the card according to the procedure in Finding supported graphics cards
on page 14.
Be sure the card outputs match the input required by the monitors. (See Identifying monitor
connection requirements on page 15.)
The different models of HP Z series Workstations have different limits on the mechanical size,
data speed, and power available for additional graphics cards. Note that the usual practical limit
for graphics cards is two per workstation. See the Maintenance and Service Guide for expansion
card slot identification to be sure a new graphics card will work for your workstation.
3. If you want to add a new graphics card or cards:
Adding monitors 13
a. Determine which supported graphics card best fits your needs in terms of number of monitors,
compatibility with the monitors you plan to use, and performance. See Finding supported graphics
cards on page 14.
b. Be sure you have the correct drivers for the card. See http://www.hp.com for HP-qualified drivers.
c. Install the graphics card according to the video instructions for your workstation at
http://www.hp.com/go/sml.
d. Configure the monitor. For details, refer to Microsoft® Help or to http://www.microsoft.com.
For monitor setup in Linux, you can often use the settings tool for the graphics cards (e.g., NVIDIA
nvidia-settings or AMD Catalyst Control Center). In some recent Linux releases, the window
manager system (e.g., Gnome 3) preferences must also be modified.
TIP: To simplify troubleshooting of possible problems, enable the monitors one at a time: enable
the first monitor and be sure it works properly before enabling the next monitor.
Finding supported graphics cards
To find information about graphics cards supported for your workstation:
1. Go to http://www.hp.com/go/qs/.
2. Select your product.
3. Click the link for Technical Specifications-Graphics to display expanded technical information for
supported graphics cards, including how many monitors the card supports, connectors, power
consumption, drivers, and other details.
14 Chapter 3 Setting up the workstation
Matching graphics cards to monitor connectors
The following table describes monitor configuration scenarios.
Graphics card interface connector
Monitor connector
VGA DVI Dual Link DVI DisplayPort
(DP) HDMI
DISPLAYPORT DisplayPort to
VGA adapter
(sold
separately)
DP to DVI
adapter
DP to DL DVI
adapter DP cable DP to HDMI
adapter
DVI—I (WHITE)
DVI to VGA
adapter DVI cable DL DVI cable N/A N/A
VGA (BLUE)
No adapter
required
DVI-I to VGA
adapter N/A N/A N/A
DMS-59*
DMS-59 to VGA
adapter
DMS-59 to DVI
adapter N/A DMS-59 to DP
adapter N/A
*This interface is a dual-monitor graphics interface card that supports two VGA, two DVI, or two DP monitors.
NOTE: DisplayPort connections have the highest performance; VGA connections have the lowest.
Identifying monitor connection requirements
The following are various scenarios for connecting monitors. ( See Matching graphics cards to monitor
connectors on page 15 for more information about the different graphics cards):
●Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs, you can
connect a monitor to each connector. Use the proper adapters if required.
●Graphics card with DVI output — If you have a graphics card with two DVI outputs, you can connect a
monitor to each connector. Use the proper adapters if required.
NOTE: Models that have only one DVI port always have a second graphics output option (DisplayPort
or VGA).
Many graphics cards provide more than two monitor outputs but limit you to using only two at a time.
Consult the graphics card documentation or look up information on the card according to the procedure
in Matching graphics cards to monitor connectors on page 15.
On a system with two DVI connections, port number 1 provides the primary display, which is where the
BIOS POST screen appears after a system boot. (Only one card is used during BIOS POST unless you
change the BIOS setting.)
Adding monitors 15
●Graphics card with VGA and DL-DVI output — If the workstation does not have a PCIe graphics card,
but has one or more SVGA and/or DL-DVI outputs, you can connect a monitor to each output.
●Graphics card with DMS-59 output — If the workstation has a PCIe graphics card with a DMS-59
output, use the appropriate adapter to connect your monitor.
Adapters are available to connect the DMS-59 output to two DVI or two VGA monitors.
Connecting and configuring monitors
NOTE: The supported graphics cards typically allow at least two monitors, as shown in this section; some
supported cards allow more monitors. Refer to the graphics card documentation for details.
1. Connect the monitor cable adapters (if required) to the workstation, then connect the appropriate
monitor cables to the adapters or directly to the graphics card.
2. Connect the other ends of the monitor cables to the monitors.
3. Connect one end of the monitor power cord to the monitor and the other end to an AC outlet.
4. Configure the monitor. For details, refer to Microsoft Help or to http://www.microsoft.com.
For monitor setup in Linux, you can often use the settings tool for the graphics cards (e.g., NVIDIA
nvidia-settings or AMD Catalyst Control Center). In some recent Linux releases, the window manager
system (e.g., Gnome 3) preferences must also be modified.
16 Chapter 3 Setting up the workstation
Using a third-party graphics configuration utility
Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is
integrated into Windows. You can select the utility and use it to configure multiple monitors with your
workstation.
Refer to your graphics card documentation for details.
NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before
using the configuration tool. Refer to your graphics card documentation for more information.
NOTE: Monitor configuration utilities are also often available on the HP support website.
Customizing the monitor display (Windows)
You can manually select or change the monitor model, refresh rates, screen resolution, color settings, font
sizes, and power management settings.
●To change display settings in Windows 7, right-click a blank area on the desktop, and then click Screen
Resolution.
●To change display settings for Windows 10, type control panel in the taskbar search box, and then
select Control Panel. Select Appearance and Personalization, then Display.
For more information about customizing your monitor display, see the following resources:
●Online documentation provided with the graphics controller utility
●Documentation included with your monitor
Installing optional components
Depending on the workstation model, additional components (such as memory, hard disk drives, optical disc
drives, PCIe cards, or a second processor) can be installed on your workstation.
●To view component installation videos, go to http://www.hp.com/go/sml.
●For installation guidelines and technical information, see the Maintenance and Service Guide for your
workstation at http://www.hp.com/support/workstation_manuals.
Installing optional components 17
Security
Some HP workstations have a lock on the side access panel. The key for this lock is shipped attached to the
back panel of the workstation chassis.
Additional security features reduce the risk of theft and alert when there has been a chassis intrusion. See
the Maintenance and Service Guide for your workstation at http://www.hp.com/support/
workstation_manuals for information about additional hardware and software security features available for
your system.
Product recycling
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries.
For information about recycling HP components or products, go to http://www.hp.com/go/recycle.
18 Chapter 3 Setting up the workstation
4 Setting up, backing up, restoring, and
recovering Windows 7
This chapter provides setup and update information for the Windows 7 operating system. It includes these
topics:
●Setting up the Windows 7 operating system
●Backing up, restoring, and recovering Windows 7
CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating
system is successfully installed. Adding hardware might cause errors and prevent the operating system from
installing correctly.
NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates
are installed on the workstation. See Updating the workstation on page 39.
Setting up the Windows 7 operating system
CAUTION: After installation has started, do not turn off the workstation until the process is complete.
Turning off the workstation during installation can damage the installation and operation of the software.
For complete installation and configuration instructions, go to http://windows.microsoft.com/en-US/
windows7/help. Additional information is available in the Windows 7 online Help after you successfully install
the operating system.
Installing or upgrading device drivers
You must install the appropriate device drivers before you install hardware devices. Follow the installation
instructions that came with each device. For optimum performance, your operating system must have the
most recent updates, patches, and service packs. Go to http://www.hp.com for HP-qualified drivers. For
additional driver and software update information, see Updating the workstation on page 39.
Transferring files and settings
The Windows operating system offers data migration tools that help you select and transfer files and data
from one Windows-based workstation to another.
For information about these tools, go to http://www.microsoft.com.
Setting up the Windows 7 operating system 19
Backing up, restoring, and recovering Windows 7
Your workstation includes tools provided by HP and Windows to help you safeguard your information and
retrieve it if you ever need to. These tools will help you return your workstation to a proper working state or
even back to the original factory state, all with simple steps.
This section provides information about the following processes:
●Creating backups
●Restoring and recovering your system
NOTE: For more details about the Windows Backup and Restore tools provided, see Help and Support. To
access Help and Support: select Start, and then select Help and Support.
An Operating System DVD/Driver DVD is included with the workstation.
Recovery after a system failure is only as good as your most recent backup.
1. As you add hardware and software programs, create system restore points. A system restore point is a
snapshot of certain hard disk drive contents saved by Windows System Restore at a specific time. A
system restore point contains information that Windows uses, such as registry settings. Windows
creates a system restore point for you automatically during a Windows update and during other system
maintenance activities (such as a software update, security scanning, or system diagnostics). You can
also manually create a system restore point at any time. For more information and steps for creating
specific system restore points, see Help and Support. To access Help and Support: select Start, and then
select Help and Support.
2. As you add photos, video, music, and other personal files, create a backup of your personal information.
If files are accidentally deleted from the hard disk drive and they can no longer be restored from the
Recycle Bin, or if files become corrupted, you can restore the files that you backed up. In case of system
failure, you can use the backup files to restore the contents of your workstation. See Backing up your
information on page 20.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
Backing up your information
NOTE: Windows includes the User Account Control feature to improve the security of your workstation. You
may be prompted by User Account Control for your permission or password when you perform certain tasks.
To continue a task, select the appropriate option. For information about User Account Control, see Help and
Support: select Start and then select Help and Support.
As you add new software and data files, you should continue to back up your files on a regular basis to
maintain a reasonably current backup. Your initial and subsequent backups allow you to restore your data if a
failure occurs.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support: select Start and then select Help and Support.
You can back up your information to an optional external hard disk drive, a network drive, or discs.
Note the following when backing up your information:
●Store personal files in the Documents library, and back it up regularly.
●Back up templates that are stored in their associated directories.
20 Chapter 4 Setting up, backing up, restoring, and recovering Windows 7
●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●When backing up to discs, number each disc after removing it from the drive.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the workstation.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup.
System Restore
If you have a problem that might be due to software that you installed on your workstation, use System
Restore to return the workstation to a previous restore point. You can also set restore points manually.
NOTE: Always use this System Restore procedure before you use the System Recovery feature.
To start System Restore:
1. Close all open programs.
2. Select Start, select Computer, and then select Properties.
3. Select System protection > System Restore > Next, and then follow the on-screen instructions.
System Recovery
CAUTION: This procedure will delete all user information. To prevent loss of information, be sure to back up
all user information so you can restore it after recovery.
Always use the System Restore procedure before you use the System Recovery program. See System Restore
on page 21.
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any
software that was not installed on the workstation at the factory. This includes software that came on media
included in the workstation accessory box, and any software programs that you have installed.
You can order a recovery media set from support. For U.S. support, go to http://www.hp.com/support. For
worldwide support, go to http://www8.hp.com/us/en/contact-hp/ww-contact-us.html. You can also order
the recovery media set by calling support.
NOTE: Some features might not be available on systems that are shipped without a Windows operating
system.
You must choose one of the following methods to perform a System Recovery:
●Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The
recovery image is a file that contains a copy of the original factory-shipped software. To perform a
System Recovery from a recovery image, see System Recovery from a recovery partition image
on page 22.
●Recovery media — Run System Recovery from recovery media that you have purchased separately.
Backing up, restoring, and recovering Windows 7 21
System Recovery from a recovery partition image
CAUTION: System Recovery deletes all data and programs that you have created or installed.
A workstation running Windows ships from the HP factory with a recovery partition. You can use the recovery
partition to recover the factory operating system.
1. Turn off the workstation. If necessary, press and hold the power button until the workstation turns off.
2. Disconnect all peripheral devices from the workstation except the monitor, keyboard, and mouse.
3. Press the power button to turn on the workstation.
4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files... message appears on the screen.
5. At the HP Recovery Manager screen, follow the on-screen instructions to continue.
6. When Windows has loaded, shut down the workstation, reconnect all peripheral devices, and then turn
the workstation back on.
Using HP Recovery Disc operating system discs
CAUTION: Using a Windows 7 operating system DVD completely erases hard disk drive contents and
reformats the hard disk drive. All files that you have created and any software that you have installed on the
workstation are permanently removed. When reformatting is complete, the recovery process helps you
restore the operating system, as well as the original drivers. Software that came with the system can be
downloaded at http://www.hp.com.
Use the steps provided in this section if you ordered a Windows 7 operating system DVD and Driver DVD.
To order a Windows 7 operating system DVD and Driver DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/cgi-bin/hpsupport/index.pl. For worldwide support, go to http://www8.hp.com/us/en/
contact-hp/ww-contact-us.html. You can also order the DVDs by calling support.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This recovery process takes several minutes.
1. Backup all personal files.
2. Restart the workstation, and then insert the Windows 7 operating system DVD into the optical disc
drive.
NOTE: If the workstation does not boot to the DVD, restart the workstation and press Esc as the
workstation is powering on to see the startup menu. Use the arrow keys to select the boot menu and
press enter. Use the arrow keys to select the location where the recovery DVD is inserted to boot from
that device. Booting the DVD from UEFI Boot sources will result in a GPT boot partition. Booting from
Legacy Boot sources will result in an MBR boot partition.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the operating system installation has completed:
1. Eject the Windows 7 operating system DVD, and insert the Driver DVD once the system is booted into
the OS for the first time.
22 Chapter 4 Setting up, backing up, restoring, and recovering Windows 7
NOTE: The Driver DVD will load prerequisite software, and then allow you to load drivers.
2. Install the Hardware Enabling Drivers. HP recommends installing all available drivers.
3. You can download applications that came with the workstation at http://www.hp.com.
Backing up, restoring, and recovering Windows 7 23
5 Setting up, backing up, restoring, and
recovering Windows 10
Activating and customizing the software
Additional information is available in online help after you activate the operating system.
CAUTION: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
Initial Windows Operating System setup
The first time you turn on the computer, the operating system is set up and activated automatically. This
process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the
initial Windows setup.
We recommend that you register your computer with HP during operating system set up so you can receive
important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the setup process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS
COMPLETE. Turning off the computer during the setup process may damage the software that runs the
computer or prevent its proper installation.
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes,
and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or the
documentation that came with your monitor.
▲Right-click on the Windows desktop, then click Personalize or Screen resolution to change display
settings.
– or –
Click the Start icon, click Settings, and the click Personalization.
Turning off the computer
To properly turn off the computer, shut down the operating system software.
▲Click the Start icon, click the Power icon, and then select Shut down.
– or –
From the taskbar, type settings, select Settings, type shut, and then click Turn off your PC.
24 Chapter 5 Setting up, backing up, restoring, and recovering Windows 10
Finding more information
NOTE: Some or all of the following documents are available on the computer hard disk drive.
●Getting Started—Helps you connect the computer and peripheral devices and set up factory-provided
software; also includes basic troubleshooting information should you encounter any problems during
initial startup.
●Hardware Reference Guide—Provides an overview of the product hardware, as well as instructions for
upgrading this series of computers; includes information on RTC batteries, memory, and power supply.
●Maintenance and Service Guide (English only)—Provides information on parts removal and replacement,
troubleshooting, Desktop Management, setup utilities, safety, routine care, connector pin assignments,
POST error messages, diagnostic indicator lights and error codes.
●Regulatory, Safety and Environmental Notices—Provides safety and regulatory information that
ensures compliance with U.S., Canadian, and various international regulations.
Accessing User Guides (Linux systems)
Double-click the HP User Manuals icon on your desktop. Select the folder for your language. Select the guide
you wish to access.
If you encounter issues
There are several means to diagnose and resolve potential issues. HP provides several proprietary
diagnostics tools but recommends a sequential troubleshooting approach that addresses the most basic root
cause to the more complex. Steps include:
●Visual inspection
●Blink or beep codes
●HP PC Hardware Diagnostics
●HP Support
●System restore
●System recovery
Performing basic troubleshooting
You can find troubleshooting information in the comprehensive Maintenance and Service Guide (English only)
available under the reference library at http://www.hp.com/support. Select your country and language,
select Product Support & Troubleshooting, enter the model number of the computer, and click Search.
Visual inspection: No boot, no power, no video
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●Check that the computer and monitor are plugged into a working electrical outlet.
●Check to see that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).
●Check to see that the computer is turned on and the power light is on.
●Check to see that the monitor is turned on and the monitor light is on.
Finding more information 25
●Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●If the system does not boot, press and hold any key. If the system beeps, then the keyboard is operating
correctly.
●Check all cable connections for loose connections or incorrect connections.
●Wake the computer by pressing any key on the keyboard or pressing the power button. If the system
remains in sleep mode, shut down the computer by pressing and holding the power button for at least
four seconds. Then press the power button again to restart the computer. If the system will not shut
down, unplug the power cord, wait a few seconds, and then plug it in again. The computer will restart if
automatic start on power loss is set in Computer Setup. If the computer does not restart, press the
power button.
●Reconfigure your computer after installing a non-Plug and Play expansion board or other option.
●Be sure that all the needed device drivers have been installed. For example, if you are using a printer,
you need a driver for that printer model.
●Remove any bootable media (CD/DVD or USB device) from the system before turning it on.
●If you have installed an operating system other than the factory-installed operating system, check to be
sure that it is supported on the system.
●If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded
video on some models only) and a single monitor, the monitor must be connected to the monitor port
on the source that is set as the primary video source. During boot, the other video ports are disabled
and if the monitor is connected to one of these ports, the monitor will not function. You can select or
change the primary video source in Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the
system board. To reduce the risk of system board or component damage, always disconnect the power cord
from the power source before opening the computer.
Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes
If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service
Guide (English only) for interpretation and recommended action.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers with Windows 10.
To access HP Support Assistant in Windows 10, from the Windows desktop, click the question mark icon in
the notification area, at the far right of the taskbar.
Using HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the
support process when issues are found. The tools save time by pinpointing the component that needs to be
replaced.
26 Chapter 5 Setting up, backing up, restoring, and recovering Windows 10
●Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively
isolate hardware failures from issues that may be caused by the operating system or other software
components.
●Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is
generated. This ID can then be provided to the call agent, who will either schedule support or provide
replacement parts.
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health of the
computer.
1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2. Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the follow sequence:
a. A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in
Setting up, backing up, restoring, and recovering Windows 10 on page 24)
b. The hard disk drive
c. A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible only if
the USB or hard disk drive versions are not detected
Downloading HP PC Hardware Diagnostics to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1. Go to http://hp.com/go/techcenter/pcdiags.
2. Click the UEFI Download link, and then select Run.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later
versions
1. Go to http://www.hp.com.
2. Point to Support, located at the top of the page, and then click Download Drivers.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
If you encounter issues 27
Before you call for technical support
WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system
board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect
the power cord from the wall outlet and allow the internal system components to cool before you touch
them.
If you are having problems with the computer, try the appropriate solutions as described in the previous
sections and summarized below to try to isolate the exact problem before calling for technical support.
●Check the power LED on the front of the computer to see if it is flashing and listen for a series of beeps
emanating from the computer. The flashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
●If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or,
replace the monitor with a monitor that you know is functioning properly.
●If you are working on a network:
◦Use a different network cable to connect your computer to the network.
◦Connect a different computer with a different cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
●If you recently added new hardware, remove the hardware.
●If you recently installed new software, uninstall the software.
●Comprehensive online technical support is also available at http://www.hp.com/support.
●If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Setting up, backing up, restoring, and
recovering Windows 10 on page 24 for more information.
●If the computer will boot into the operating system, there are two possible tools that provide self-solve
diagnostics and online chat features (if internet access is also available).
◦If you have HP Support Assistant, you may access it from the Start screen by clicking the HP
Support Assistant app, clicking My computer, and then clicking Diagnostics.
◦If you do not have HP Support Assistant installed, you may access HP Instant Support Professional
Edition at http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, for proactive notification, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
●Be in front of your computer when you call.
●Before calling, write down the product ID number, computer and monitor serial numbers, and the failure
ID produced by running the diagnostics if applicable.
●Spend time troubleshooting the problem with the service technician.
●Remove any hardware that was recently added to your system.
●Remove any software that was recently installed.
28 Chapter 5 Setting up, backing up, restoring, and recovering Windows 10
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
Backing up, restoring, and recovering in Windows 10
This section provides information about the following processes. The information in the section is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to Help and Support.
▲Type help in the taskbar search box, and then select Help and Support.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard disk drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 29. For more information, see Recovering using HP Recovery Manager on page 31.
●Use Windows tools to create system restore points and create backups of personal information.
For information on the recovery options that are available using the recovery media, see Using Windows
tools on page 30.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 30.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard disk drive becomes corrupted. System recovery
reinstalls the original operating system and software programs that were installed at the factory and
then configures the settings for the programs. HP Recovery media can also be used to customize the
system or restore the factory image if you replace the hard disk drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
If you encounter issues 29
◦To create recovery discs, your computer must have an optical disc drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
◦If your computer does not include an integrated optical disc drive with DVD writer capability, but
you would like to create DVD recovery media, you can use an external optical disc drive (purchased
separately) to create recovery discs. If you use an external optical disc drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. If prompted, click Yes to allow the program to continue.
3. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 31.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see Help and Support.
▲Type help in the taskbar search box, and then select Help and Support.
30 Chapter 5 Setting up, backing up, restoring, and recovering Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.
▲Type help in the taskbar search box, and then select Help and Support.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/
or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 31. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 29.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard disk drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 31.
●On select products, if you want to remove the recovery partition to reclaim hard disk drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 33.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 29.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard disk drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 29.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only) on page 29.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
If you encounter issues 31
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard disk drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard disk drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or -
Press F11 while the computer boots, or press and hold F11 as you press the power button.
2. Select Troubleshoot from the boot options menu.
3. Select System Recovery, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard disk drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 32.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical disc drive or a USB flash drive.
To change the boot order:
1. Insert the HP Recovery media.
2. Access BIOS.
Restart the computer, quickly press Esc, and then press F9 for boot options.
32 Chapter 5 Setting up, backing up, restoring, and recovering Windows 10
3. Select the optical disc drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard disk drive
space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 29.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
If you encounter issues 33
6 Setting up and restoring Linux
HP offers a variety of Linux solutions for HP workstation customers:
●HP certifies and supports Red Hat® Enterprise Linux (RHEL) on HP workstations.
●HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP workstations.
●HP certifies and supports Canonical Ubuntu on some HP Workstations.
●HP offers a SLED 11 preload on some Z series Workstations.
●HP offers an Ubuntu preload on some Z series Workstations.
This chapter describes how to set up and restore the Linux operating system. It includes these topics:
●Linux-ready systems
●HP Linux driver discs
●Setting up Red Hat Enterprise Linux (RHEL)
●Setting up SUSE Linux Enterprise Desktop (SLED)
●Setting up Ubuntu
●Proprietary graphics drivers
NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates
are installed. See Updating the workstation on page 39.
CAUTION: Do not add optional hardware or third-party devices to the workstation until the operating
system is successfully installed. Adding hardware might cause errors and prevent the operating system from
installing correctly.
Linux-ready systems
The Linux-ready option provides a system with a minimally-functional OS preload (for example, FreeDOS). It
is intended for situations where the customer is going to install an OS when the system arrives. The option
does not include a license for any operating system.
The Linux-ready option does not include the Linux operating system, which the user must supply.
Commercial Linux distributions are available for purchase from vendors such as Red Hat and SUSE. A variety
of other Linux distributions are available for free (e.g., Ubuntu). To view supported configurations and
operating systems, go to http://www.hp.com/support/linux_hardware_matrix.
HP Linux driver discs
Driver disc ISO images that support proper use and behavior of some Linux OSes on HP workstations may be
available on the HP website. Such images include tested drivers that augment and/or replace those found in
RHEL, SLED, Ubuntu, or other OSes. Each image is specific to a particular Linux OS release.
These images also can be downloaded using the following steps:
1. Go to http://www.hp.com/support/workstation_swdrivers.
2. Select your workstation model.
34 Chapter 6 Setting up and restoring Linux
3. Select the desired operating system.
4. Select your software/driver language, and then click the Software quick jump link.
5. Select the Obtain Software link for the appropriate package (typically the most recent revision).
6. Click I Accept to accept the terms of the license agreement.
7. Download the software ISO image and save it on a disc. This disc is your HP driver disc.
Setting up Red Hat Enterprise Linux (RHEL)
HP Z series Workstations are certified and supported on RHEL streams appropriate to the hardware
technology.
●For details of RHEL support for a particular platform, see the Linux Hardware Matrix for HP Workstations
at http://www.hp.com/support/linux_hardware_matrix.
●For information about Red Hat certifications on HP workstations, go to https://hardware.redhat.com.
HP driver disc
Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP
workstations. These releases can usually be supported with the appropriate driver disc from the HP website,
which can be used as a post-installation utility for the standard Red Hat Linux install. For more information,
see HP Linux driver discs on page 34.
After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs. After
you specify a number of settings (such as the security level, time and date, ‘root’ password, and user
accounts), the utility lets you load an additional disc.
The driver disc is used during this phase. All content added by HP is in the /HP directory on the disc. You can
use it to build your own image or to browse the HP content.
Please see /HP directory on the disc for any last-minute README pointers for elements on the disc.
Installing with the HP Red Hat Linux driver disc
1. If you do not have the appropriate HP driver disc for a supported stream, create one (see HP Linux driver
discs on page 34.)
2. Install the operating system using the optical media included in the Red Hat Linux box-set.
3. If you have a Red Hat driver disc for the OS version you are installing, enter linux dd when the initial
install splash screen appears, and then press Enter.
4. When asked if you have a driver disc, select Yes. Place the Red Hat driver disc in the drive, and select the
appropriate drive:hd[abcd]. Continue the normal installation.
5. After successfully installing the operating system, reboot the workstation.
●RHEL 6 or RHEL 7: Insert your HP driver disc. The driver installation software automatically starts.
Follow the on-screen instructions to install the contents.
Setting up SUSE Linux Enterprise Desktop (SLED)
HP supports 64-bit SLED 11 on some workstations.
Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, go
to the SUSE certification bulletin search page at https://www.suse.com/yessearch/Search.jsp.
Setting up Red Hat Enterprise Linux (RHEL) 35
Installing SLED with the HP driver disc
1. If an HP driver disc did not come with your workstation, create one (see HP Linux driver discs
on page 34).
2. Install the operating system using the discs included in the SUSE box-set.
3. After successfully installing the operating system, reboot the workstation.
4. Insert your HP driver disc. The driver installation software automatically starts. Follow the on-screen
instructions to install the contents.
Setting up Ubuntu
HP offers a 64-bit Ubuntu 14.04 LTS preload on some Z series Workstations and supports 64-bit Ubuntu
14.04 on other workstations.
Various versions of Ubuntu are certified and supported by Canonical on HP workstations. For more
information, go to the Ubuntu Desktop certified hardware search page at http://www.ubuntu.com/
certification/desktop and search for your workstation product.
Setting up preloaded Ubuntu
To set up Ubuntu on systems preloaded with the operating system:
1. Start the workstation.
The system boots and performs some setup activities in a non-interactive mode.
The system then reboots and plays a short video. After the video, an initial set of settings dialogs are
presented.
2. When prompted, enter the desired language and keyboard settings, time zone, first user name and
identity, and the user password.
NOTE: This initial user has privileges to become system administrator using the sudo command. There
is no user root in the typical Ubuntu installation.
After completion of the setup, the login screen appears.
3. Type the login information in the fields.
Using the HP driver disc
Ubuntu does not require registration to obtain software package updates. Updates can be obtained from
various “repositories” on the web using a variety of tools built into the OS. An internet connection and proxy
are all that may be required.
The HP-provided Linux driver disc for Ubuntu relies on the same mechanisms in order to satisfy dependencies
during installation. So the same internet access is needed, as well as capability to elevate from the current
user session to administrator privileges.
In some cases, HP-tested proprietary graphics drivers may be the only “payload” delivered by the driver disc.
1. Install the operating system from your own installation media.
Ubuntu is available at no cost from www.ubuntu.com.
2. Restart the workstation.
3. Insert your HP driver disc. The driver installation software automatically starts.
36 Chapter 6 Setting up and restoring Linux
4. When prompted for the administrator password, type the password in the field.
5. Follow the onscreen instructions to install the drivers appropriate to your hardware configuration.
Restoring Ubuntu (preloaded systems only)
There are several methods available for restoration of the initial factory image. All assume the installed
image is in a functional state (at least initially).
CAUTION: System image restoration involves repartitioning and rewriting the image. Applications and
drivers will have to be reinstalled afterwards. The F11 and boot-loader methods described below offer you
the option to have your /home data saved across the restoration. Data and configuration information in other
file trees (such as /etc) are not preserved.
Restoring the operating system does not restore data. Back up your data using the method and media of
your choice.
Create a restore disc or drive key
The initial image includes a tool that can create a restore image as an ISO file, which can then be burned to a
bootable DVD or copied to a USB drive key. Taking this action is advisable to have media to use should the
boot drive need to be replaced.
To create the ISO:
1. Log in and go to the DASH interface that helps you find applications.
2. Type recovery in the field and choose recovery-media-creator.
The application starts and prompts you for the password to grant administrator privileges. It also asks
where to write the ISO file.
3. After ISO creation is complete, copy or burn the ISO to your desired medium.
Use the F11 function key during system boot
While the system BIOS is initially booting, the F11 key can be pressed to go into a restoration process for the
hard disk drive image.
Intercept the boot loader and choose the restore option
When the system boot has proceeded past the BIOS prompts, a purple border appears on the screen for a
short time. If the OS boot loader is interrupted at this point using the Esc key, you should be presented with a
short menu including a restore option.
Setting up Ubuntu 37
Proprietary graphics drivers
Most HP workstations can be ordered with graphics cards that have been through extensive verification by
HP. See the Linux Hardware Matrix for HP Workstations at http://www.hp.com/support/
linux_hardware_matrix for a list of supported cards.
NOTE: Not all graphics cards are available on every workstation. Limitations generally occur for cards that
consume large amounts of power in lower-power workstations.
Third-party proprietary graphics drivers supported by HP and the graphics vendors are available with the
SLED 11 and Ubuntu preloads on Z series Workstations, and from HP Workstation Support at
http://www.hp.com/go/workstationsupport.
These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are
not open source. Driver revisions more recent than those at the HP support website are supported directly by
the vendor.
38 Chapter 6 Setting up and restoring Linux
7 Updating the workstation
●Updating the workstation after first boot
●Updating the BIOS
●Upgrading device drivers
HP is constantly working on improving your total workstation experience. To ensure that the workstation
leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software
updates on a regular basis.
Updating the workstation after first boot
After successfully booting the workstation for the first time, follow these guidelines to be sure that the
workstation is up-to-date:
●Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 39.
●Be sure that you have the latest drivers for your system. See Upgrading device drivers on page 40.
●Become familiar with your available HP resources.
●Consider a subscription to Driver Alerts at http://www.hp.com/go/subscriberschoice.
Updating the BIOS
For optimum performance, determine the BIOS version on the workstation, and upgrade it if necessary.
Determining the current BIOS version
To determine the current BIOS version:
1. Press Esc during startup (boot).
2. Press F1 or click System Information.
NOTE: For procedures for upgrading the BIOS as well as the F10 Setup utility BIOS Menu settings, see
the Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals.
Updating the workstation after first boot 39
Upgrading BIOS
To find and download the latest available BIOS version, which includes the latest enhancements:
1. Go to http://www.hp.com/go/workstationsupport.
2. In the left navigation pane under Tasks, select Download Drivers and Software.
3. Follow the instructions to locate the latest BIOS version available for the workstation.
4. Compare the BIOS version on your workstation to the BIOS versions on the website (see Determining the
current BIOS version on page 39). If the BIOS version on the website is the same as the version on your
system, no further action is required.
5. If the BIOS version on the website is a version later than the one on your system, download the
appropriate version for the workstation. Follow the instructions in the release notes to complete the
installation.
Upgrading device drivers
If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you
have the latest device drivers loaded. If you purchased your device through HP, go to the HP website to
download the latest drivers for your device. These drivers have been tested to ensure the best compatibility
between your device and your HP workstation.
If you did not purchase your device from HP, HP recommends that you go to the HP website first to see if your
device and its drivers have been tested for HP workstation compatibility. If no driver is available, go to the
device manufacturer's website to download the latest drivers.
To upgrade device drivers:
1. Go to http://www.hp.com/go/workstationsupport and specify your product.
2. Follow the instructions to find the latest drivers available for the workstation.
If a required driver is not found, see the website of the manufacturer of the peripheral device.
40 Chapter 7 Updating the workstation
8 Diagnostics and minor troubleshooting
●Calling support
●Locating ID labels
●Locating warranty information
●HP troubleshooting resources and tools
Calling support
At times you might encounter an issue that requires support. Before you call support, do the following:
●Have the workstation readily accessible.
●Write down the workstation serial numbers, product numbers, model names, and model numbers and
have them in front of you.
●Note any applicable error messages.
●Note any add-on options.
●Note the operating system.
●Note any third-party hardware or software.
●Note the details of any blinking LEDs on the front of the workstation (tower and desktop configurations)
or on the side of the workstation (all-in-one configurations).
●Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-
or 12-digit serial number of the workstation.
NOTE: On most models, the serial number and product number labels can be found on the top or side panel
and at the rear of the workstation (tower and desktop configurations) or on a pull-out card on the side of the
display (all-in-one configurations).
For a listing of all worldwide support phone numbers, go to http://www.hp.com/support and select your
region. Under Contact HP, select All HP Contacts. Follow the instructions to locate the appropriate phone
number.
Calling support 41
Locating ID labels
To assist in troubleshooting, identification labels are available on each workstation.
●All workstations have a serial number (unique for each workstation) and product number. Have these
numbers available when you contact support.
●The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.
●A service label shows the build ID and Feature Byte strings, which are needed for system board
replacement.
NOTE: Your workstation may look slightly different from the illustration in this section.
Locating warranty information
To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool.
To extend a standard product warranty, go to http://www.hp.com/hps/carepack. HP Care Pack Services offer
upgraded service levels to extend and expand a standard product warranty.
42 Chapter 8 Diagnostics and minor troubleshooting
HP troubleshooting resources and tools
This section provides information to guide you in troubleshooting your system.
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
●http://www.hp.com—Provides useful product information.
●http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●http://www.hp.com/go/workstationsupport—Provides technical support information for workstations.
●http://www8.hp.com/us/en/contact-hp/phone-assist.html—Provides a listing of the worldwide
technical support telephone numbers. Select your region.
●http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
HP Support Center
To help you troubleshoot problems yourself, HP provides the HP Support Center. The HP Support Center is a
portal to an extensive selection of online tools. To access the HP Support Center, complete the following
steps:
1. Go to http://www.hp.com/go/workstationsupport.
2. Search for your product.
HP Chat Support
HP Chat Support is a set of web-based support tools that automate and speed up the resolution of problems
concerning desktop computing, tape storage, and printing.
HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a
support ticket, HP Chat Support collects information about the workstation and passes it to an online support
specialist. The collection of information might take up to 30 seconds, depending on the workstation
configuration. When you submit a support ticket, you receive a confirmation message containing your case
ID, the support hours for your location, and the estimated time of response.
For more information about HP Chat Support, go to http://instantsupport.hp.com/.
NOTE: This feature is not available for Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1. Go to http://www.hp.com/go/workstationsupport.
2. Search for your product.
3. On the product page, select the tab Top Issues and Solutions.
HP troubleshooting resources and tools 43
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30- to
60-day window of the effective date of the change in the manufacturing process. PCNs give customers
advance notice of changes to their product, such as an updated BIOS version that they might need to decide
whether to download prior to the change taking place. To view a list of PCNs, go to the Advisories, Bulletins
& Notices page for your product.
Helpful hints
If you encounter a problem with the workstation, monitor, or software, the following general suggestions
might help you isolate and focus on the problem before taking further action.
At startup
●Verify that the workstation is plugged into a functional AC outlet.
●Remove all optical discs and USB flash drives before starting the workstation.
●Verify that the workstation is on and the power light is on.
●If you have installed an operating system other than the factory-installed operating system, confirm
that it is supported on your system by going to http://www.hp.com/go/quickspecs.
●Verify that the internal display panel is lit.
●If the internal display panel is dim, turn up the brightness.
●If you have an external monitor:
◦Verify that the monitor is plugged into a functional AC outlet.
◦Verify that the monitor is on and the green monitor light is on.
◦If the monitor is dim, turn up the brightness and contrast controls.
During operation
●Beeps and blinking lights on the workstation are error codes that can help you diagnose problems. For
more information on interpreting these codes, see the Diagnostic LED and audible (beep) codes section
in the Maintenance and Service Guide for your workstation.
●Press and hold any key. If the system beeps, your keyboard is operating correctly.
●Check all cables for loose or incorrect connections.
●Wake the workstation by pressing the power button or any key on the keyboard. If the system remains
in suspend mode, shut down the system by pressing and holding the power button for at least four
seconds. Then press the power button again to restart the system.
If the system does not shut down, unplug the power cord, wait a few seconds, and then plug it in again.
If the system does not restart, press the power button.
●After installing a non-PnP expansion board or other option (such as a diskette drive), restart the
workstation.
●Be sure that all required device drivers have been installed. For example, if you have connected a
printer, you must install a printer driver.
●If you are working on a network, use another cable to plug your workstation into the network
connection. If you still cannot connect, there might be a problem with the network plug.
44 Chapter 8 Diagnostics and minor troubleshooting
●If you recently added new hardware, remove the hardware to see whether the workstation functions
properly.
●If you recently installed new software, uninstall the software to see whether the workstation functions
properly.
●If the internal display panel on an all-in-one workstation is blank, open the workstation and be sure that
both ends of the cable between the system board and the internal display panel are connected. If you
are using a graphics card, verify that the card is properly installed.
●Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or
fixes your problem.
●For more detailed information, see the troubleshooting chapter in the Maintenance and Service Guide at
http://www.hp.com/support/workstation_manuals.
Customer Self Repair
Under the Customer Self Repair programs, you can order a replacement part and install the part without on-
site HP technical assistance. Customer Self Repair might be required for some components. For more
information, go to http://www.hp.com/go/selfrepair and select your product.
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service.
Call support for further instructions before attempting to remove or repair these components.
More troubleshooting options
The following additional information about troubleshooting techniques and tools is provided in the
Maintenance and Service Guide at http://www.hp.com/support/workstation_manuals:
●POST Error Codes.
●Diagnostic lights and audible (beep) codes.
●Troubleshooting scenarios and solutions.
●HP PC Hardware Diagnostics (UEFI) — A set of diagnostic tests that helps determine whether the
hardware is functioning properly.
HP troubleshooting resources and tools 45
9 Routine Care
General cleaning safety precautions
●Never use solvents or flammable solutions to clean the computer.
●Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
●Always unplug the computer before cleaning the keyboard, mouse, or air vents.
●Always disconnect the keyboard before cleaning it.
●Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the chassis
●Follow the safety precautions in the Maintenance and Service Guide for your workstation before
cleaning the computer.
●To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●For stronger stains, use a mild dish washing liquid diluted with water. Rinse well by wiping it with a cloth
or swab dampened with clear water.
●For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is required because the alcohol
evaporates quickly and does not leave a residue.
●After cleaning, always wipe the computer with a clean, lint-free cloth.
●Occasionally, clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airflow.
46 Chapter 9 Routine Care
Cleaning the keyboard
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the
keys.
●If the keyboard has an on/off switch, turn it off.
●Follow the safety precautions in the Maintenance and Service Guide for your workstation before
cleaning the computer.
●Visible debris underneath or between the keys can be removed by vacuuming or shaking.
●Canned, pressurized air can be used to clean debris from under the keys. Use caution because too much
air pressure can dislodge lubricants applied under the wide keys.
●If you remove a key, use a specially designed key remover to prevent damage to the keys. This tool is
available from many electronic supply outlets.
CAUTION: Never remove a wide key (like the space bar key) from the keyboard. If these keys are
improperly removed or installed, the keyboard might not function properly.
●Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to
wipe away lubricants necessary for proper key functions. Allow the parts to air dry before reassembly.
●Use tweezers to remove any fibers or dirt in confined areas.
Cleaning the monitor
●Follow the safety precautions in the Maintenance and Service Guide for your workstation before
cleaning the computer.
●To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a
clean cloth moistened with water.
CAUTION: Do not use sprays or aerosols directly on the screen—the liquid might seep into the
housing and damage a component.
Never use solvents or flammable liquids on the monitor because display or housing damage may result.
Cleaning the keyboard 47
Cleaning the mouse
1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before
cleaning the computer.
2. If the mouse has an on/off switch, turn it off.
3. Wipe the body of the mouse with a damp cloth.
4. If the mouse has a:
●Laser or LED: use a cotton swab dampened with cleaning solution to gently brush out any dust
around the laser or LED, then wipe again with a dry swab. Do not wipe the laser or LED directly with
the swab.
●Scroll wheel: spray canned, pressurized air in the gap between the scroll wheel and the click
buttons. Do not blow air directly on one spot for very long or condensation can form.
●Roller ball: remove and clean the roller ball, remove any debris from the ball socket, wipe out the
socket with a dry cloth, and reassemble the mouse.
48 Chapter 9 Routine Care
10 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people
with disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer
support for that product.
Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf
or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have
accessibility questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
Supported assistive technologies 49
Index
A
accessibility 49
assistive technologies 49
contacting support 49
audible codes
Windows 10 26
B
backing up
Windows 10 24, 29
Windows 7 19, 20
BIOS
determining version 39
updating 39
upgrading 40
C
care, routine 46
components 5
installing optional 17
SFF 5
SFF front panel 5
SFF rear panel 6
tower 7
tower front panel 7
tower rear panel 8
configuring monitors 16
connecting monitors 16
connection requirements, monitors
15
creating backups
Windows 10 29
Windows 7 20
creating HP recovery media
Windows 10 29
creating recovery media
Windows 10 29
Windows 7 20
Customer Self Repair 45
D
device drivers
updating 40
diagnostics
product 3
diagnostics and troubleshooting
locating ID labels 42
locating warranty info 42
dimensions, workstation 9
drivers
installing Windows 7 19
upgrading Windows 7 19
E
environmental specifications 10
G
graphics cards
finding supported cards 14
matching to monitor
connectors 15
third-party configuration utility
17
H
hard disk drive recovery
Windows 7 21
hardware diagnostics
Windows 10 26
hardware diagnostics access
Windows 10 27
hardware diagnostics on USB device
Windows 10 27
Help and Support
Windows 7 20
HP driver disc
RHEL setup 35
SLED setup 36
Ubuntu setup 36
HP PC Hardware Diagnostics (UEFI)
downloading 27
HP resources 1
HP Support Assistant
Windows 10 26
I
installing optional components 17
L
LED codes, front panel
Windows 10 26
links
Check your warranty status 2
Contact HP Support 2
Contact HP Worldwide 2
Contact information for HP US
43
HP Care Pack Central 2
HP Chat Support 43
HP Customer Self Repair 45
HP Customer Self Repair Services
Media Library iii
HP PartSurfer 5
HP Product Documentation 2
HP Services 2
HP support 21
HP Support Center 3
HP Z Workstations 1
HP.com 14
Linux 4
Linux Hardware Matrix for HP
Workstations 34
Microsoft Support 4
Product return and recycling 18
QuickSpecs 1
QuickSpecs for HP
Workstations 3
Red Hat Certification 35
Subscriber's Choice 3
SUSE certification bulletin search
page 35
Ubuntu 36
Windows 19
Workstations Product Manuals
1
Workstations Software & Driver
Downloads 34
Linux
proprietary graphics drivers 38
RHEL 35
setup 34
solutions 34
50 Index
Linux-ready systems
creating a disc 34
Linux versions 34
M
migration tools, Windows 7 19
monitors
adding 13
configuring 16
connecting 16
customizing the display 17
display setup 17
finding supported graphics
cards 14
identifying connection
requirements 15
matching graphics cards to
connectors 15
planning for additional 13
setup 13
third-party graphics configuration
utility 17
O
operating system setup
Windows 7 19
P
product
diagnostics 3
documentation 3
information 1
support 2
updates 4
R
recovering
Windows 10 24
Windows 7 19, 20
Recovery Manager partition,
Windows 10 33
Recovery Manager, Windows 10 31
recovery partition image, Windows
7 22
recovery tools
Windows 7 20
recycling
electronic hardware 18
HP original print cartridges 18
rechargeable batteries 18
Red Hat Linux driver disc, RHEL
setup 35
restoring
Ubuntu 37
Windows 10 24, 31
Windows 7 19, 20
RHEL
HP driver disc 35
Linux 35
Red Hat Linux driver disc 35
setup 35
routine care 46
cleaning chassis 46
cleaning keyboard 47
cleaning monitor 47
cleaning mouse 48
cleaning safety 46
S
security 18
setup
Linux 34
monitors 13
procedures 12
RHEL 35
security 18
SLED 35
Ubuntu 36
Ubuntu preloaded 36
ventilation 11
Windows 10 24
Windows 7 19
workstation 11
SFF
components 5
environmental specifications 10
front panel components 5
rear panel components 6
weights and dimensions 9
SLED
HP driver disc 36
setup 35
specifications
environmental 10
workstation 9
support 1
accessibility 49
advisories 43
before calling 41
calling 41
customer bulletins 43
customer notices 43
HP Chat Support 43
HP Support Center 43
online 43
product 2
security bulletins 43
system recovery
Windows 7 21, 22
Windows 7 recovery OS discs 22
System Restore
Windows 7 21
T
technical support
Windows 10 28
tower
components 7
environmental specifications 10
front panel components 7
rear panel components 8
weights and dimensions 9
transferring files, settings, Windows
7 19
troubleshooing
Customer Self Repair 45
suggestions 44
suggestions, at startup 44
suggestions, during operation
44
troubleshooting
locating ID labels 42
locating warranty info 42
more options 45
resources and tools 43
Windows 10 25
Windows 10 suggestions 25
U
Ubuntu
creating restore media 37
ESC to restore 37
HP driver disc 36
preloaded setup 36
restoring 37
setup 36
using F11 to restore 37
updates
product 4
Index 51
updating
workstation 39
updating the workstation
determining BIOS version 39
first boot update 39
updating device drivers 40
updating the BIOS 39
upgrading the BIOS 40
urls
Check your warranty status 2
Contact HP Support 2
Contact HP Worldwide 2
Contact information for HP US
43
HP Care Pack Central 2
HP Chat Support 43
HP Customer Self Repair 45
HP Customer Self Repair Services
Media Library iii
HP PartSurfer 5
HP Product Documentation 2
HP Services 2
HP support 21
HP Support Center 3
HP Z Workstations 1
HP.com 14
Linux 4
Linux Hardware Matrix for HP
Workstations 34
Microsoft Support 4
Product return and recycling 18
QuickSpecs 1
QuickSpecs for HP
Workstations 3
Red Hat Certification 35
Subscriber's Choice 3
SUSE certification bulletin search
page 35
Ubuntu 36
Windows 19
Workstations Product Manuals
1
Workstations Software & Driver
Downloads 34
V
ventilation 11
W
weights, workstation 9
Windows 10
access hardware diagnostics 27
audible codes 26
backing up 24
backup and restore 29
creating backups 29
creating recovery media 29
customizing display 24
customizing software 24
download hardware diagnostics
to USB device 27
front panel LED codes 26
hardware diagnostics 26
HP Support Assistant 26
initial setup 24
issues 25
more information 25
recovering 24
recovering with HP Recovery
Manager 31, 32
removing HP Recovery Manager
partition 33
restore and recovery 31
restoring 24
setup 24
technical support 28
troubleshooting 25
troubleshooting suggestions 25
turning off computer 24
Windows tools 30
Windows 7
backing up 19, 20
creating backups 20
creating recovery media 20
installing device drivers 19
migration tools 19
operating system setup 19
recovering 19, 20
recovery OS discs 22
recovery partition image 22
recovery tools 20
restoring 19, 20
setup 19
System Recovery 21
System Restore 21
transferring files, settings 19
upgrading device drivers 19
Windows tools, using 30
workstation
updating 39
52 Index