Table of Contents
- Safety
- 1 Overview
- 2 Installation
- 3 Scanning
- 4 Document Printing
- 5 Controlled Dual Stacking
- 6 Patch Reading
- 7 Maintenance
- 8 Troubleshooting
- Appendix A Specifications
- Appendix B Warranty - US and Canada only
Kodak Alaris I5600 User Manual
Displayed below is the user manual for I5600 by Kodak Alaris which is a product in the Scanners category. This manual has pages.
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This software is based in part on the work of the Independent JPEG Group
Copyright (C)2009-2013 D. R. Commander. All Rights Reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
- Redistributions of source code must ret ain the above copyright notice, this list of conditions and the following
disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the libjpeg-turbo Project nor the names of its contributors may be used to endorse or
promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS", AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PAR TICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
OVERVIEW 1-1
INSTALLATION 2-1
SCANNING 3-1
DOCUMENT PRINTING 4-1
DUAL CONTROLLED STACKING 5-1
PATCH READING 6-1
MAINTENANCE 7-1
TROUBLESHOOTING 8-1
APPENDICES
Specifications
Warranty
A & B
Safety
User Precautions
• Place the desktop scanner on a sturdy, level work surface capable of supporting 57.6 kg (127 lbs) and leave adequate
clearance on all sides of the scanner.
• When relocating the desktop scanner, it is recommended that two people lift the scanner and use safe lifting techniques.
• Do not install the scanner in a location subject to dust, humidity or steam. This may cause electrical shock or a fire. Only use
the scanner indoors in a dry location.
• Make sure the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessi ble.
• When disconnecting equipment from the electric socket, be sure to grasp th e plug, not the cord.
• Be sure the power cord is securely plugged into the wall outlet.
• Do not damage, knot, cut or modify the power cord or use a damaged power cord.
• The scanner requires a dedicated and properly grou nded power outlet. Do not use an extension cord or power strip with the
scanner.
• Leave sufficient space around the power outlet so it can be easily unplugged in case of an emergency.
• Do not use the scanner if it becomes inordinately hot, has a strange odor, emits smoke, or makes unfamiliar noises.
Immediately stop the scanner and disconnect the po wer co rd from the power outlet. Contact Service.
• Do not disassemble, service or modify the sca nner except as explained in the User’s Guide.
• Do not move the scanner with the power cord and interface cable attached. This may cause damage to the cord/cable.
Remove the power cord from the wall outlet before moving or relocating the scanner.
• Follow the Kodak recommended cleaning procedures. Do not use air, liquid or gas spray cleaners. These cleaners displace
dust, dirt and debris to other locations within the scanner, which may cause the scanner to malfunction.
• Material Safety Data Sheets (MSDS) for chemical products are available on the Kodak website at:
www.kodakalaris.com/go/msds. When accessing the MSDSs from the website, you will be required to provide the catalog
number or keyword of the consumable you want the Material Safety Data Sheet for. See the section entitled, “Supplies and
consumables” later in this guide for supplies and catalog numbers.
Users and their employers need to observe the common sense precautions applicable to the operation of any machinery. These
include, but are not limited to, the following:
• Do not wear loose clothing, unbuttoned sleeves, etc.
• Do not wear loose jewelry, bracelets, bulky rings, long necklaces, etc.
• Hair length should be kept short, using a hair net if needed, or tying long hair up in a bundle.
• Remove all other loose objects from the area that could be drawn into the machine.
• Take sufficient breaks to maintain mental alertness.
• Use only the recommended cleaning supplies.
• Do not use canned/compressed air.
Supervisors should review their employee practices and make compliance wi th these precautions a part of the job description
for operation of the scanner or any mechanical device.
Warning labels
CAUTION: Moving parts, avoid contact.
CAUTION: Hot su r fa ce , av oid contact.
Environmental information
•The Kodak i5000 Series Scanners are designed to meet worldwide environmental requirements.
• Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local
regulations or contact Kodak locally for more information.
• For recycling or reuse information, contact your local authorities, or in the USA, go to:
www.kodakalaris.com/go/scannerrecycling.
• The product packaging is recyclable.
•Kodak i5000 Series Scanners are Energy S t ar compliant and shipped from the factory with the default time set to 15 minutes.
Battery Information
This product contains a battery that is not user-serviceable. This battery can only be removed or replaced by a
qualified Service Engineer.
European Union
This symbol indicates that when the last user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. Please contact your local Kodak representative or refer to
www.kodakalaris.com/go/recycle for additional information on the collection and recovery programs available for
this product.
Please consult www.kodakalaris.com/go/REACH for information abo ut the presence of substances included on
the candidate list according to article 59(1) of Regulation (EC) No. 1907/2006 (R EACH).
Acoustic emission
Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A).
[Machine Noise Informatio n Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]
EMC statements - for Kodak i5200/i5600/i5200V/i5600V Scanners
United St ates: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protectio n against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful in terference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be dete rmined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenn a.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for additional suggestions.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment. Where shielded interface cables have been provided with the product or specified additional
components or accessories elsewhere defined to be used with the installation of the product, they must be used in order to
ensure compliance with FCC regulation.
Korea: As this equipment has obtained EMC registration for household use, it can be used in an area includi ng residential
areas.
Japan: This is a Class B product based on the standard of the Voluntary Control Council for interference by information
Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio
interference. Install and use the equipment according to the instruction manual.
EMC statements - for the Kodak i5800/i5850 Scanner
United St ates: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part
15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
European Union: WARNING: This is a Class A product. In a domestic environment this product may cause radi o interference
in which case the user may be required to take adequate measures.
Japan: This is a Class A product based on the standard of the Voluntary Control Council for interference by information
Technology Equipment (VCCI). If this is used in a domestic environment, radio disturbance may arise. When such trouble
occurs, the user may be required to take corrective actions.
Taiwan: WARNING: This is a Class A product. In a domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
Peoples Republic of China: WARNING: This is a Class A product. In a domestic environment this p r oduct may cause radio
interference in which case the user may be required to take adequate measures.
Korea: Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been
mistakenly sold or purchased, please exchange it for equipment certified for home use.
声明，该产
此为A级产品，在生活环境中品可能会造成无线电干扰。在这种情况下，可能需要
用户对其干扰采取切实可行的措施
A-61670 August 2014 1-1
1 Overview
Contents Supporting documentation .........................................................................1-2
Accessories................................................................................................1-2
What’s in the box........................................................................................1-3
Scanner components..... ... ... ................. ... ... ... ... .... ... ................ ... ... .... ... ... ..1-4
Front view: all models ............................................................................1-4
Front view: i5800/i5850 Scanners..........................................................1-6
Front printer access view: all models.....................................................1-7
Rear printer access view: i5850 Scanner ..............................................1-7
Inside view: all models...........................................................................1-8
Rear view: i5200/i5600/i5200V/i5600V Scanners...... .... ... ... ... ... ....... ... ..1-9
Rear view: i5800/i5850 Scanners ........................................................1-10
The Kodak i5000 Series Scanner s include the following models:
Kodak i5200 Scanner — desktop duplex color
scanner that scans up to 140 pages per minute
(200/300 dpi, black and white/color/grayscale,
landscape orientation) A4 size documents with
Kodak Perfect Page technology.
Kodak i5600 Scanner — desktop duplex color
scanner that scans up to 170 pages per minute
(200/300 dpi, black and white/color/grayscale,
landscape orientation) A4 size documents with Kodak Perfect Page
technology.
Kodak i5200V Scanner — desktop dup lex color scanner that scans u p to 140
pages per minute (200/300 dpi, black and white/color/grayscale, landscape
orientation) A4 size documents, with Kofax VRS® Professional with built-in
CGA hardware.
Kodak i5600V Scanner — desktop dup lex color scanner that scans u p to 170
pages per minute (200/300 dpi, black and white/color/grayscale, landscape
orientation) A4 size documents, with Kofax VRS® Professional with built-in
CGA hardware.
Kodak i5800/i5850 Scanner — floor-standing
duplex color scanner that scans up to 210 pages
per minute (200/300 dpi, black and white/color/
grayscale, landscape orientation) A4 size
documents with Kodak Perfect Page technology.
The Kodak i5850 Scanner includes document
protection, rear printing and indexing.
VRS is a registered trademark of Kofax.
1-2 A-61670 August 2014
This User’s Guide provides information and procedures for using and
maintaining the Kodak i5000 Series Scanners. The information in this g uide is
for use with all models unless otherwise noted.
NOTES:
• Most of the illustrations in this guide show the Kodak i5200/i5600 Scanner.
•Kodak i5200V/i5600V Scanners are intended to work with Kofax VRS
enabled applications. Kodak Perfect Page technology is not supported on
these models .
Supporting
documentation In addition to this User’s Guide, the following documentation is also available:
•Installation Guide — provides a step-by-step procedure for installing the
scanner.
•Scanning Setup Guides — the TWAIN Datasource and ISIS Driver are
included with the Kodak i5000 Series Scanners. VRS is included with the
Kodak i5200V/i5600V Scanners only. Each Scanning Setup Guide explains
how to use basic image processing features. All Scanning Setup Guides are
provided on the Inst allation CD/DVD in PDF format and are also available to
download from the website: www.kodakalaris.com/go/scanners.
•Reference Guide — provides easy visual steps for cleaning your scanner.
Keep this guide close to th e scanner so you can use it as an easy reference.
Accessories Kodak Enhanced Printer Accessory (Front and Rear) — provides an
effective way to apply information to the scanned document. It operates at full
scanner speed. The prin ter can add a date, time, document sequ ential counter
and custom messages. See Chapter 4, Document Printing for more
information. CAT No. 122 3743
NOTE: Rear printing is only available with the Kodak i5850 Scanner.
Kodak Manual Feed Shelf — when the need arises to manually feed
documents, the Manual Feed Shelf provide s a flat work surface to aid in
single-sheet feeding. The Manu al Feed Shelf can be easily inst alled and
removed. The Kodak Manual Feed Shelf comes with the shelf and two side
guides which can be adjusted to the desired position for scanning.
• For i5200/i5600/i5200V/i5600V Scanners: CAT No. 167 3953
• For i5800/i5850 Scanners: CAT No. 169 4256
Document Extenders — document extenders are available for scannin g
documents longer than 43.2 cm (17 inches). These extenders are available in
66.04 cm, 76.2 cm and 86.36 cm (26-, 30-, and 34-inch) lengths. See
“Supplies and Consu m ab le s” in Ch ap ter 7 for catalog numb er s.
Kodak Feeder Kit for Ultralightweight Paper — allows you to feed
lightweight paper from a paper weight range of 25 g/m2 to 80 g/m2
(7 to 20 lbs). The Kodak Feeder Kit for Ultralightweight Paper includes a feed
module and separation roller that are specially designed to feed lightweight
paper through the scanner transport. CAT No. 844 5280
Kodak Dual Controlled Stacking Accessory — allows physical stacking of
the scanned documents, based on size or the presence of a patch code on a
document. It also chooses the st acking location of a docume nt that is triggered
by a multifeed event. CAT No. 150 9546
A-61670 August 2014 1-3
What’s in the box Before you begin open the box and check the contents:
Kodak i5200, i5600, i5200V or i5600V Scanner
• Output tray
• Short document adapter
• USB cable
• AC power cord bundle
• Replacemen t tire s an d pr e- se paration pads
• Welcome Folio which includes:
- Installation CD/DVD
- Application CDs/DVD
- Printed User’s Guide, English
- Printed Reference Guide (multi-languages)
- Printed Installation Guide
- Sample Cleaning Kit
- Miscellaneous flyers/Safety sheets
NOTE: The purchase of a Kodak i5800/i5850 Scanners include unpacking
and installation by a Service Representative. Cu stomers should not
unpack/install the Kodak i5800/i5850 Scanner. For more information
regarding installation of the i5800/i5850 Scanner, go to:
www.kodakalaris.com/go/dicontacts.
1-4 A-61670 August 2014
Scanner components
Front view: all models
1 Scanner cover rele ase latch (not shown in this illustration) — located on
the left side of the scanner; pull the lever forward to open th e scanner
cover.
2 Scanner cover — provides access to the internal components.
3 Output tray height adjustment tab — this tab should be pulled out to
raise the front of the output tray when scanning for improved document
stacking. When the output tra y is lifted, this tab automatically releases
and rests on the printer access cover.
4 Output tray — collects the scanned documents.
5 Document stop — aids in document stacking. You can slide this stop in
or out to accommodate the size of documents you are scanning or it can
be folded flat on the output tra y.
6 Output tray side guides — can be moved in and out to accommodate
document size or folded flat on the output tray.
7 Front printer access cover — (located underneath the output tray) lift
this cover to access the feed module release knob and the optional
Enhanced Printer for changing printer positions and maintenance. The
scanner serial number and K number are also located in this area.
8 Touchscreen/Operator Control Panel — a variety of functions can be
performed using the touchscreen. See Chapter 3 for pro cedures on using
these function s.
9 Power button — press to turn the scanner on or press and hold for two
seconds to put the scanner into low power mode.
9
8
7
6
5
4
3
2
1
A-61670 August 2014 1-5
10 Start/Resume button — press to start or resume scanning.
11 Stop/Pause button — press once to temporarily pause scanning (the
Start/Resume button can then be used to resume scanning). Press twice
to stop scanning.
12 Input Ele vator side guides — slide the guides in or out to accommodate
the document size you want to scan. Side guides can be lef t-, center- and
right-adjusted to accommodate documents of vari ous widths. The side
guides can also be locked into position.
Fold the side guides down when you want to close the input elevator
when the scanner is not in use.
13 Input Elevator — holds up to 750 do cu m en ts (20 lb./80 g/m 2) in place.
The input elevator can be set to accommodate stacks of 25, 100, 250,
500 or 750 do cument s. The inp ut elevator can b e folded up whe n it is not
in use.
14 Input Elevator extender — pull this extender out to accommodate
documents longer than 35.6 cm (14 inches).
15 Front print location indica tors — if you are u sing the En hanced Printer
Accessory, use the detents at the edge of the input elevator as a visual
guide to see where the printing position will be on the document.
16 Gap release toggle switch (i5200/i5600/i5200V/i5600V Scanners) —
push the “+“ button to increase the space between the feed module and
separation roller for documents that require special handling.
NOTE: The gap release toggle switch is located in a dif fer ent position on
the i5800/i5850 Scanners. See the next section, “Front view:
i5800/i5850 Scanners” for more information.
16
10
11
1213
14
15
1-6 A-61670 August 2014
Front view: i5800/i5850
Scanners In addition to the components listed previously, the Kodak i5800/i5850
Scanners also have a workspace height adjustment switch which is used to
raise and lower the workspace table on the scanner. The workspace table can
be raised or lowered approximately 10 inches up or down.
There are four castors and four leveling feet on the bottom of the scanner. If
you need to move the scanner, the leveling feet must be raised. Contact your
Service Representative before attempting to relocate the scanner.
Height adjustment
switch
Leveling
Gap release
toggle switch
feet
Castors
A-61670 August 2014 1-7
Front printer access view:
all models Even if you do not have the Kodak Enhanced Printer Accessory, you will still
need to access this area of the scanner. The feed module release knob is
located in this area.
1 Feed module release kno b — turn this kn ob to release the feed modu le
from it’s position for cleaning or replacement. Turn the arrow to right to
disengage the feed module.
The following components are for front printing and are only present if the
Enhanced Printer Accessory is installed.
2 Enhanced Printer carrier/cartridge — allows printing on documents.
3Printer cable — this cable connects directly to the printer carrier to allow
communication to the Enhanced Printer.
4 Print positions — the i50 00 Series Scanners allow front pr inting on your
documents. Up to 39 positions are available when using the front printer.
Rear printer access view:
i5850 Scanner only The following components are for rear printing and are only present if the
Enhanced Printer Accessory is installed.
1Printer cable — this cable connects directly to the printer carrier to allow
communication to the Enhanced Printer.
2 Enhanced Printer carrier/cartridge — allows printing on documents.
3 Print positions (located on the underside of the rail) — the i5850
Scanner has the capability of front and rear printing. Up to 24 print
positions are available when using the rear printer. Only one printer (front
or rear) can be used at a time.
3
2
4
1
1
2
3
1-8 A-61670 August 2014
Inside view: all models When you pull the scanner cover release latch forward to open the scanner
cover, the followin g interna l com p on en ts are visible.
1 Separation roller and pad — provides smooth document feeding and
separation of var ious sizes, thicknesse s and textures of documents.
2 Black/White background — using your scanning application , this
background can be changed to White or Black. Under normal scanning
conditions you would use the black background. If you are scanning
lightweight or thin paper with printing on one side, you can use the white
background to help eliminate bleed-through in the final image. See the
Scanning Setup Guides for TWAIN and ISIS for more information.
NOTE: VRS does not support scanning with a white background.
3 Imaging guides — keep imaging guides clean to obtain optimum image
quality.
4Rollers — provides smooth transport of documents through the scanner.
5 Feed module — provides smooth document feeding and separation of
various sizes, thicknesse s and textures of documents.
6Sensors — these five ultrasonic sensors cover the width of the paper
path which aid in detecting multifed documents.
7 Ink blotter channels and ink blott ers (located underneath the drainage
strip) — the ink blotters which are plac ed in these channels, collect ink
residue from the optional Enhanced Printer Accessory.
8 Paper present sensor — detects the presence of documents in the input
elevator. Documents must be covering this sensor in order for the
scanner to begin scanning.
1
2
3
3
2
4
5
6
7
8
A-61670 August 2014 1-9
Rear view: i5200/i5600/
i5200V/i5600V Scanners
1 Security lock port — connects a security lock to the scanner. You can
purchase a standard security lock at an office supply store. Refer to the
instructions provided with the security lock for installation procedures.
2 USB port — connects the scanner to the PC.
3 Power po rt — connects the power cord to the scanner.
4 Main power switch — this switch must be On (I) to activate the power to
the scanner.
4
123
1-10 A-61670 August 2014
Rear view: i5800/i5850
Scanners
1 Storage pocket — provides a convenient and easy-access area for
storing consumables and do cumentation.
2 USB port — connects the scanner to the PC.
3 Main power switch — this switch must be On (I) to activate the power to
the scanner.
4 Power po rt — connects the power cord to the scanner.
5 Rear printer access door — pr ovides access to the rear printer (i5850
Scanners only).
1
2
3
4
5
A-61670 August 201 4 2-1
2Installation
Contents Installing the scanner .................................................................................2-1
Installing the Kodak Driver Software .....................................................2-1
Attaching the output tray........................................................................2-3
Connecting the power cord and USB cable: i5200/i5600/
i5200V/i5600V Scanners......................... ... .... ... ... ... .... ... ... ... ... .... ... ... ..2-3
Connecting the power cord and USB cable: i5800/i5850 Scanners......2-4
Turning the scanner on ............... ... ... .... ... ... ... ... .... ... ... ... .... ... ................ ... ..2-5
Power modes.............................................................................................2-7
If desired, Kodak Professional Services provides professional installation and
user training. Contact your local Service Representative for more details at
www.kodakalaris.com/go/disupport.
The following installation procedures are for the Kodak i5200/i5600/i5200V/
i5600V Scanners. Installation by a Service Represent ative is included with the
purchase of a Kodak i5800/i5850 Scanner.
Installing the scanner This section provides detailed information supporting the Installation Guide
that is provided with your scanner. Follow these steps in the order they are
provided to install your scanner.
NOTES:
• Before you begin, verify that your host PC meets the system requirements
that are provided in Appendix A, Specifications.
• If you have already performed all of the steps in the Installation Guide, skip
this section.
• Updated drivers may be available at www.kodakalaris.com/go/scanners.
Installing the Kodak Driver
Software Do not install the USB cable before installing the Kodak Driver Software.
NOTE: If you are installing a Kodak i5200/i5600 Scanner, the TWAIN
Datasource, ISIS Driver and Scan Validation Tool will be installed.
If you are installing a Kodak i520 0V/ i5600V Scanner, VRS, the TW AIN
Datasource and Scan Validation Tool will be installed.
1. Insert the Kodak i5000 or i5000V Series Scanners Installation CD/DVD in
the CD-ROM drive. The installation program starts automatically.
2-2 A-61670 August 2014
2. Select Install Scanner Software.
NOTES:
• If the CD/DVD does no t sta rt automatically, open the My Computer icon
on your desktop. Double-click the icon indicating your CD-ROM drive,
then double-click on setup.exe.
• If the message, Portions of this application are already installed is
displayed, click Yes to continue the installation process. Any previously
installed Kodak Scanner software that is shared with this scanner will be
updated.
3. Click Next when the Welcome screen is displayed and follow the prompts
on the screen.
NOTE: If you are installing VRS, you will be asked to read and agree to
the VRS Software License Agreement the first time the VRS
software is run.
4. Click Finish when the installation is complete.
5. Remove the Installation CD/DVD from the CD-ROM drive.
A-61670 August 201 4 2-3
Attaching the output tray When you unpack the Kodak i5000 Series Scanner, the output tray is packed
in a separate box.
• Locate the output tray slots on the scanner. Angle the output tray and align
the output tray with th e slots, snap it into place and lower it into po sitio n .
NOTE: Be sure to lif t the output tray up to the scanning position before feeding
documents. See the section entitled, “Adjusting the output tray” in
Chapter 3.
Connecting the power cord
and USB cable: i5200/i5600/
i5200V/i5600V Scanners
After the drivers have been installed, conn ect the power cord and USB cable to
the scanner. Refer to the illustration below for making proper connections.
Make sure the power outlet is located within 1.52 meters (5 feet) of the
scanner and is easily accessible.
1. Select the appropriate AC power cord for your region from the supply of
power cords packed with your scanner.
2. Plug the output power cord into the power port on the scanner. Be sure it is
securely attached.
3. Plug the other end of the power cord into the wall outlet.
4. Attach the USB cable to the scanner USB port.
5. Attach the other end of the USB cable to the proper USB port on your PC.
2-4 A-61670 August 2014
Connecting the power cord
and USB cable: i5800/i5850
Scanner
After the drivers have been installed, conn ect the power cord and USB cable to
the scanner. Refer to the illustration below for making proper connections.
Make sure the power outlet is located within 1.52 meters (5 feet) of the
scanner and is easily accessible.
1. Select the appropriate AC power cord for your region from the supply of
power cords packed with your scanner.
2. Plug the output power cord into the power port on the scanner. Be sure it is
securely attached.
3. Plug the other end of the power cord into the wall outlet.
4. Attach the USB cable to the scanner USB port.
5. Attach the other end of the USB cable to the proper USB port on your PC.
A-61670 August 201 4 2-5
Turning the scanner
on 1. Press the main power switch on the back of the scanner to the On (I)
position. The LED on the front of the scanner will be a steady yellow and
nothing will be displayed on the Operator Control Panel (this is low power
mode).
NOTE: If there is paper in the input elevator, the scanner will
automatically go to the Ready mode.
NOTES:
• It is not necessary to turn the main power switch of f unless you are not
going to use the scanner for a pro longed period of time, you are
performing maintenance, you are going to move the scanner or are
directed to turn the power off by Technical Support.
•For the Kodak i5800/i5850 Sc anne r only: Th ere ar e four leveling feet
on the bottom of the scanner. If you need to move the scanner, these
leveling feet must be raised. Contact Technical Support before
attempting to relocate the scanner.
• Damages incurred when moving a scanner will not be covered by the
Equipment Service Agreement. Kodak Professional Services provide
relocation services. Go to www.kodakalaris.com/go/dicontacts for more
information.
i5200/i5600
Scanners
i5800/i5850
Scanners
i5200V/i5600V
2-6 A-61670 August 2014
2. Press the Power butto n on the front of the scanner. The Power button LED
will temporarily go off and the Operator Control Panel will remain blank.
After a few seconds the initialization screen will be displayed, and the
Power LED will be a steady yellow.
During the initialization process, if the scanner input elevator is closed, it
will automatically open. When the scanner goes to the Ready mode, the
Power LED will turn a steady green, the scanner will sound an alert and
the Idle screen will be displayed.
A-61670 August 201 4 2-7
Power modes The following chart provides information regarding the power modes of the
scanner, LED status and the manual or automatic action that will put the
scanner into a given power mode.
Mode LED Power
consumption Manual Action Automatic Action
Scanner off Off 0 watts Turn the power switch on the
back of the scanner to the Off
position (O).
None
Standby Steady yellow < 1 watt This is the mode the scanner
is in when the power is first
turned on (t he power switch on
the back of the scanner is in
the On position [I]).
The scanner goes from Low
Power mode to Standby
mode by pressing the Power
button for more than 2
seconds.
Low Power Flashing
yellow < 4 watts The scanner goes fro m Ready
mode to Low Power mode by
pressing the Power button for
more than 2 seconds.
Ready Steady green <115 watts
not scanning
(all models)
< 215 watts
scanning
(i5200/i5600)
<250 watts
scanning
(i5800/i5850)
<350 watts
scanning and lift
operation
(i5800/i5850)
The scanner goes from
Standby mode to Ready
mode by:
• Pressing the Power button,
or
• placing paper in the input
elevator.
The scanner goes from Low
Power mode to Ready mode
by:
• Pressing the Power button,
or
• placing paper in the input
elevator, or
• pressing the Start/Resume
button, or
• receiving a host command.
None
A-61670 August 201 4 3-1
3Scanning
Contents Getting your scanner ready to scan ...........................................................3-1
Adjusting the input elevator....................................................................3-2
Installing the optional document extender..............................................3-4
Adjusting the output tray ........................................................................3-4
Installing the short document adapter ....................................................3-6
Adjusting the height of the scanner (i5800/i5850 Scanners only)..........3-6
Getting your documents ready to scan ......................................................3-7
Scanning documents................... ... ... .... ... ... ... ... .... ... ... ................ ... .... ... ... ..3-8
Pausing and resuming scanning ............................................................3-9
Scan job overrides ...............................................................................3-10
Using the Operator Control Panel touchscreen .......................................3-15
Idle screen............... ... ... ... .... ... ... ... .... ... ... ... ... ................. ... ... ... ... .... ... ...3-15
Lowering the elevator .......................................................................3-16
Viewing the Operator Log.................................................................3-17
Viewing scanner information ............................................................3-17
Clearing the paper path....................................................................3-17
Diagnostics.......................................................................................3-17
Settings screen ....................................................................................3-22
Changing the alarm volume..............................................................3-23
Selecting the sound..........................................................................3-23
Selecting a language........................................................................3-24
Units .................................................................................................3-24
User Counter ....................................................................................3-25
Auto Raise........................................................................................3-25
Dual Stacking Toggle Patch.... ... .... ... ................ ... ... .... ... ... ... ... .... ... ...3-26
Getting your scanner
ready to scan 1. Be sure the scan ner is on an d in Ready mo de (Power button LED is green
and constant).
2. Adjust the input elevator to meet your scanning needs. See the next
section entitled, “Adjusting the input elevator” for more information.
3. Adjust the output tray to meet your scanning needs. See the sec tio n
entitled, “Adjusting the output tray” later in this chapter.
4. Select your scanning application.
NOTE: The illustrations in this section show the i5200/i5600/i5200V/i5600V
Scanner. All adjustments are the same for the i5800/i5850 Scanners
unless otherw ise no te d .
3-2 A-61670 August 2014
Adjusting the input
elevator You can adjust the side guides a nd input el evator height to accommo date your
scanning needs. When the scanner is not in use, the input elevator can be
folded up against the scanner.
NOTE: The input elevator must be in the lowest position and the elevator side
guides must be folded down before closing it.
•Adjusting the side guides — the side guides can be adjusted for right-
edge, left-edge or center feeding. The side guides can be moved together
for center feeding or independently for offset feeding (right-edge or left-
edge). Befor e mo vin g the side gu ide s, be sur e th e lo ck ing s witch is not in
the locked position (see below).
NOTE: When using the optional Enhanced Printer, documents should be
placed in the input elevator in a manner that will align the print
string in the proper location. See Chapter 4, Document Printing for
more information.
• Locking the side guides — side guides may be locked into position after
they are adjusted. This is helpful when the placement of a print string is
important.
To lock the side guides remove any documents from the input elevator and
move the lock switch to the left (the locked position).
A-61670 August 201 4 3-3
•Adjusting the height of the inp ut elevator — the input elevator can be set
to accommodate sta cks of 25 or less, 100, 250, 500 or 750 documents of
20 lb./80 g/m2 bond paper. Input elevator settings are made through your
scanning application so ftware (i.e., TW AIN Data source, ISIS Driver or VRS).
If the input elevator is set to ADF mode (using the TW AIN Dat asource or the
ISIS Driver), or the Feed Source is set to Manual (VRS), then the input
elevator will remain in the up position (i.e., 25 documents or less). When set
to more than 25, the input elevator will automatically raise to feed
documents and lower after the last document in your stack has been fed.
• Adjusting the input elevator
-Document lengths up to 35.6 cm (14 inches) — no adjustments are
required.
-Document lengths f rom 35.6 to 43.2 cm (14 to 17 inches ) — slowly pull
out the document extender.
- To push th e extender back into place, positio n your fingers on the sides of
the extender (at the arrows on the extender) and squeeze an d slide the
extender back into place.
NOTES:
• Operator assistance may be required for scanning documents greater
than 43.2 cm (17 inches).
• If you are scanning documents longer than 43.2 cm (17 inches), the
scanning application must be set to accommodate these long
documents. Be sure to verify that the Maximum Length option on the
Device-General tab (TWAIN Datasource) o r the Longest Document
option on the Scanner tab (ISIS Driver) is set to slightly longer than the
longest document being scanned. Setting a length longer than needed
may impact throughput.
•For i5200V and i5600V Scanners: these scanners have a set
maximum Document Length of 40 inches; therefore, no adjustment is
necessary.
• It is recommended that you use a document extender if you are
scanning documents longer than 43.2 cm (17 inches). Three sizes of
document extenders are available for scanning documents from
43.2 cm (17 inches) to 86.36 cm (34 inches). See the section entitled,
“Supplies and Consumables” in Chapter 7 for ordering information.
•Document weights — the maximum document weight for the input
elevator is the approximate weight of a 500-sheet ream of A3 (11 x 17-
inch) paper or a 750-sheet ream of A4 (8.5 x 11) paper. If you are
scanning documents larger than A3 (11 x 17-inch), the recommended
weight capacity should not exceed 4.5 kg (10 pounds). If the documents
you are scanning are larger than A3 (11 x 17-inch), scan less than 100
sheets at a time.
3-4 A-61670 August 2014
Installing the optional
document extender • Insert the en ds of the document extende r into the holes on the input elevator
and the output tray and lower the extender into position.
Adjusting the output tray Various document handling settings are available to adjust the way that
documents are pl aced into the output tray (via the TWAIN Datasource, ISIS
Driver or VRS). The highest throughp ut can be obtained by scanning
documents of simila r size using the output tray sid e guides and end stop with
Normal document handling.
Other docum ent ha ndlin g op tio ns are available fo r be tte r hand lin g whe n
scanning documents of varying size and thickness.
•Adjusting the angle of the output tray — it is strongly recommended that
you scan documents with the angle of the output tray in the “up” position to
achieve best stacking performance. Just lift the front of the outp ut tray and
the height adjustment tab will release from underneath the output tray.
To lower the output tray, gently push the height adjustment tab underneath
the output tray while lowering the output tray on to the front printer access
cover.
A-61670 August 201 4 3-5
•Adjusting the side guides and document stop — the side guides and
document stop can be adjusted in a variety of ways. Open and adjust the
side guides on th e output tray to match the position of the side guides on the
input elevator. The side guides can also be folded flat against the output
tray.
Adjust the output tray documen t stop to slightly longer than the longest
document being fed. If you are scanning documents longer than the output
tray will accommodate, fold the document stop flat on the output tray.
3-6 A-61670 August 2014
Installing the short
document adapter The short document adapter can be used when scanning small documents
(e.g., checks). This adapter aids in better document stacking.
1. Open the document stop on the output tray as shown in the illustration.
2. Slide the short document adapter over the document sto p and push it all
the way down.
3. Adjust the sides guides if necessary.
Adjusting the height of the
scanner (i5800/i5850
Scanners only)
The workspace table can be raised approximately 25.4 cm (10 in.) from its
lowest position for your comfort wh en you are sitting or standing at the
scanner. When you are raising or lowering the work space table, be sure that
there is nothing close to the scanne r that would interfere with the upward and
downward movement (e.g., chair, table, etc.).
• Press the upper portion of the button on the side of the scanner to raise to
workspace table.
• Press the lower portion of the button on the side of the scanner to lower the
workspace table.
If the workspace table will not move up or down from its position, check the
following:
• Be sure the worksp ace table is not already in its highest or lowest position.
• Be sure the scanner is on and is not in Low Power mode.
A-61670 August 201 4 3-7
Getting your
documents ready to
scan
• Standard paper-size documents feed easily through the scanner. When
organizing your documents for scanning, stack the documents so the lead
edges are aligned and centered in the input elevator. This allows the feeder
to introduce documents into the scanner one at a time.
• Remove all staples and paper clips before scanning. S taples and p aper clips
on documents may damage the scanner and documents.
• All inks and correction fluids on the paper must be dry before scanning is
started.
• Torn, damaged or crushed pages can be transported successfully through
the scanner. However, no scanner can transport every possib le type of
damaged paper. If in do ub t ab o ut whether a specific da ma g ed doc um e nt
can be transported through the scanner, place the document in a clear
protective sleeve. Sleeves should be manually fed, one at a time, folded
edge first, using the gap release toggle switch.
• Some very thick and/or stiff documen ts; such as shipping envelopes, may
require the following:
- Use of the gap release toggle switch.
- Removal of the pre-separation pad.
- Use of the Fragile, Thick, Thin settings for Document Handling, which
will reduce transport speed.
3-8 A-61670 August 2014
Scanning documents The scanner must be enabled to scan documents. This is done through the
scanning application. After enabling the scanner, depending on how your
scanner is configured, your scanner will either automatically start scanning
(i.e., auto start), or will start scanning when you touch the Start/Resume
button on the scanner. For more information, see the documentation that
supports your scanning application.
1. After you prepare your documents according to the guidelines in the
previous section, be sure your scan job is set up in your scanning
application as desired.
2. Place the documents you want to scan in the input elevator.
3. Start scanning via your scanning application.
Depending on how your scanner is configured, the touchscreen will display
either the Scannin g screen or the Paused screen.
Auto start options:
TWAIN: Automatically start scanning
ISIS: Automatically start transport
VRS: ADF (Auto start enabled) / Panel Feed (Auto start disabled)
See the Scanning Setup Guides for TWAIN, ISIS and VRS for more
information.
This screen will be displayed if the
auto start option is enabled in your
scanning application:
This screen will be displayed if the
auto start option is disabled in your
scanning application:
This screen will be displayed if the
indexing (i5850 Scanner only) and
auto st art options are enabled in your
scanning application:
This screen will be displayed if the
indexing (i5850 Scanner only) and
auto start options are disabled in
your scanning application:
A-61670 August 201 4 3-9
NOTE: If your scan job requires a temporary override (e.g., printing,
patch reading, multifeed detection, etc.), then the auto start
option must be disabled prior to st arting your scan job to allow
access to the Overrides screen.
Alternatively, pressing Stop/Pause while scanning will also
provide access to the Overrides screen.
For more information, see the section entitled, “Scan job
overrides”.
4. Touching any of the options displayed on this screen, will perform the
action (e.g., Omit Printing, Omit Patch, Omit Multifeed, Allow Maximum
Length, etc.) on th e ne xt do cu m ent on ly. To perform th ese actions for t he
rest of the scan job, see the section entitled, “Scan job overrides” later in
this chapter.
5. You must press the S tart/Resume button to begin scanning if auto start has
been disabled by the scan ning application.
Pausing and resuming
scanning You can manually stop/pause and start/resume the scanner while scanning
documents.
• To temporarily pause scanning, touch the Stop/Pause button on the
scanner once.
• If you want to stop scanning, you can touch Stop on the Operator Control
Panel touchscreen, or press the Stop/Pause button twice.
•Touch the Start/Resume on the scann e r to re start scannin g after it has
been paused.
NOTE: During scanning the scanner monitors its own internal image buffer
memory. In order to prevent overwriting images before the host
computer can retrieve them, the scanner will automatically pause the
feeder and will resume scanning when enough internal buffer memory
is free.
3-10 A-61670 August 2014
Scan job overrides The Overrides screen allows you to temporarily override your scan job setup
for Multifeed Detection, Multifeed Sensors, Printing, Print Offset, Maximum
Document Length and Document Handling for the remainder of the scan job .
NOTE: Maximum Document Length is not available on the i5200V/i56 00V
Scanners.
To access the overrides screen at the start of each scan job, the auto start
setting in the scanning ap p licat ion mu st be disa bled. See th e se ctio n en title d,
“Scanning documents” earlier in this chapter for more information.
When you pause the scanner, the Overrides button is available on the
touchscreen.
To override a setting:
1. Touch Overrides on the Paused screen. The Overrides screen will be
displayed.
NOTE: Use the scroll bar to show all options.
2. Touch th e op tio n that yo u wan t to ov errid e , then to uch Close to continue
scanning.
A-61670 August 201 4 3-11
Multifeed detection If Multifeed Detection has been en ab led via th e sca nn in g ap plic at ion , you can
turn Multifeed Detection off for the rest of the current scan job.
Multifeed sensors If Multifeed Detectio n has bee n en ab le d via th e sca nnin g ap plication, you can
turn on or off any or all of the five scanner sensors. When the sensors are
selected, click OK to close the window.
Printing If printing or electronic annotation (VRS only) has been enabled via the
scanning application, you can temporarily disable it on all remaining
documents in a scan job. This may be useful if rescanning a sta ck of
documents that have already been printed on.
Once Printing is disabled, no documents will be printed on (or images
annotated on) until the Printing option is enabled.
If you want to disable printing/an nota tion for the first do cument in the scan job,
then your scanning application must be set up to NOT automatically start
scanning, so that this screen can be accessed and printing/annot ation can be
disabled before you start scanning.
Changing the print offset The Print Offset function allows you to temp orarily move the p rint location on a
document (e.g., if you need to rescan a document that has already been
printed on).
When you change the print offset position, the change will stay in effect until
the scanner returns to the Idle state.
NOTES:
• The Print Offset option is only displayed on the touchscreen if the printer is
enabled.
• Print Offset does not effect annotation.
• If your scanner is configured to auto start, it is recommended that you
disable autostart if you want to use the Print Offset function for the first
document.
• For more efficient scanning, it is recommended that you set the scanner to
Pause Scanning (in the scanning application) when a multifeed occurs so
the scanner will stay enabled.
• If you set the Print Offset to a dimension that is longer than your document,
there will be no printing on your document.
3-12 A-61670 August 2014
1. Verify that Printing is enabled in the scanning application.
NOTE: The number displayed on the touchscreen is the add itiona l offset
from what was set by the scanning application. This number is 0 if
the print offset has not been cha n ge d.
2. Select Print Offset. The following screen will be displayed.
3. Use the up and down arrows to increment or decrement the print offset
value (in inches or mm). The printing will be incremented/decremented
from the value that is set up in the scanning application. For example, if
you have printing set up to star t 1 inch/25 mm from the lead edge of the
document, and you increment the print offset position by 1 inch / 25 mm,
printing will start at 2 inches/50 mm from the lead edge.
4. When finished, click OK.
Maximum document length This option allows you to overri de the maximum d ocument length that is setup
in the scanning application for the scan job. The maximum document length
allowed is variable and dependent on many factors including the output
resolution and format.
The following char t is a guidelin e an d as su me s du ple x sca nn in g with
compressed output.
Scanning DPI Resolution = Maximum Document Length
100, 150, 200, 240, 300 Black and White = 180 inches
Gray = 180 inches
Color = 58 inches
400 Black and White = 100 inches
Gray = 100 inches
Color = 32 inches
500 Black and White = 64 inches
Gray = 64 inches
Color = 18 inches
600 Black and White = 43 inches
Gray = 43 inches
Color = 13 inches
A-61670 August 201 4 3-13
NOTES:
• If Controlled Dual Stacking is enabled, the default maximum document
length will be set to 10 inches for all resolutions.
•For the Kodak i5200V a nd i5600V Scanne rs the maximum d ocument length
is always set to 40 inches and cannot be overridde n.
• Setting the maximum document length longer than is needed may reduce
throughput.
• Feeding a document longer than the maximum document length will result in
a document jam error.
Document handling Document handling allows you to select how the scanner transports
documents through the scanner. This effects how the documents are fed into
the scanner , how fast they move thr ough the scanner , and ho w they are placed
in the output tray.
NOTE: This option is not available when Controlled Dual Stacking is enabled.
The options displayed on this screen are based on what is set up in your
scanning application for the current scan job. The options are: Normal,
Improved Stacking and Best Stacking, OR Thick, Thin and Fragile.
If the scanning application has specified one of these three options: Normal,
Improved Stacking or Best Stacking then only these three options will be
displayed on the screen (as shown above).
•Normal — no additional handling is performed. This option is best used
when all documents are similar in size. It is recommended that you use the
side guides and document stop when scanning in th e Normal mode. Normal
mode is not available if Controlled Dual Stacking is enabled.
•Improved Stacking — aids in controlling how the documents are stacked/
ordered in the outp ut tray for mixed document sets. This should work for
most mixed document sets.
•Best Stacking — when your document set cont ains a variety of sizes, this
option provides the best control of how the documents are stacked/ordered
in the output tray.
3-14 A-61670 August 2014
If the scanning application has specified one of these three options: Thick,
Thin or Fragile, then only these three options will be displayed on the screen.
•Thick — select when scanning thick documents.
•Thin — select when scanning thin documents.
•Fragile — allows you to feed poor quality documents through the scanner
transport at a slower p ace for more reliable st acking. Select this option when
you are feeding documents of very poor quality.
Dual Stacking The Controlled Dual Stacking option allows you to separate and stack
documents using the Kodak Controlled Dual Stacking Accessory based on
size and patch code sheets. For more information see, Chapter 5, “Controlled
Dual Stacking” later in this guide.
Dual Stacking can be turned On or Off.
A-61670 August 201 4 3-15
Using the Operator
Control Panel
touchscreen
There are a variety of fu nctions that can be accessed by using the Operator
Control Panel touchscreen. If there is an arrow after the function, another
screen will be displayed allowing you to make additional choices. For more
information and procedures for using these functions, see the following
sections.
To navigate through the touchscreen, simply touch the desired function with
your finger. Using any object other than your finger may damage the
touchscree n an d vo id you r warr an ty.
NOTE: If all of the functions cannot be displayed on the touchscreen at one
time, touch the up or down arrow at the right-edge of the screen to
gain access to a desired function.
Idle screen The Idle screen provides a list of functions, scroll bar and the Settings button.
In addition, the counter value is displayed in the status area at the top of the
screen.
When the Idle screen is displayed, you can do the following:
•Lower Elevator — lowers the input elevator to the lowest position.
NOTE: This option will not be available if Auto Raise is off.
•Operator L og — provides error co de information, such as the time the erro r
occurred, the error code and a brief description of the error.
•Information — provides scanner information, such as scanner model,
firmware version, etc.
Counter value the counter value will start at 0 and be
incremented with each page scanned. The
maximum value that will be displayed is
999,999,999.
NOTE: If the User Counter option is On, then the counter value is
followed by the Document counter icon or the User counter icon
to indicate which counter value is being displayed:
Document counter
icon indicates that the Document counter is being
displayed.
User counter icon indicates that the User counter is being
displayed.
Batch For the i5850 Scanner only: indicates that
batching is enabled.
3-16 A-61670 August 2014
If the User counter is set to On (see “User counter” later in this chapter for
more information) the Show User Counter/Show Document Counter and
Reset User Count er will also be displayed on the Idle screen. These options
allow you to select which counter value is being displayed as well as reset the
value of the User counter (the Document counter must be reset by the
scanning application).
•Clear Path — clears the scanner transport of any documents.
•Diagnostics — allows you to run a Print Test, Patch Test, run a scanner
Self Test, put the scanner in Count Only mode, perform a UDDS (ultrasonic)
calibration and perform a Touchscreen calibration.
Idle screen for the i5850
Scanner When Indexing and Batching are enabled, the Idle screen will have addition
options:
•Batch icon: this icon is only displayed when Batching is enabled. It displays
the number of documents to be counted before performing a predefined
action (when Indexing is enabled).
•Level button s — when Indexing is enabled , the th ree indexin g level button s
will be displayed: Level 3, Level 2 and Level 1. You can increment the index
level by touching one of the level buttons. During a scan session the level
button that is highlighted is the level which will be assigned to the next
document.
•End Batch option (not shown in screen above) — when indexing is
enabled, an End Batch option will be available allowing you to manually end
the batch.
Lowering the elevator Use this option whenever you need to make additional room in the input
elevator tray for adding documents to the stack. The input elevator will
descend to the lowest position (750-sheet) when you touch Lower Elevator.
NOTE: This option is not available if Auto Raise is off.
Batch icon
Level buttons
A-61670 August 201 4 3-17
Viewing the Operator Log When you touch Operator Log, the Operator Log screen will be displayed.
This screen provides the time, message code and a message description.
The messages that are d isplayed in the log a re only those messages tha t have
occurred since the scanner was powered on. When you turn the power off or
the scanner goes into Standb y or Low Power mode, the Operator Log on the
Operator Control Panel touchscreen will be cleared.
To view messages which have been cleared from the Operator Control Panel
touchscree n, see Ch ap te r 7, Troubleshooting.
• After viewing the operator log, touch Close to return to the Idle screen.
Viewing scanner
information The Information screen provides information about your scanner (e.g.,
Firmware Version Number, Scanner Serial Number, Total Scanned
Documents, etc.). Use the scroll bar to view all information.
• After viewing this information, touch Close to return to the Idle screen.
Clearing the paper path Touch Clear Path to allow the scanner to eject any documents that are left in
the transpor t.
Diagnostics Select Diagnostics to run a Print Test, put the scanner in Count Only mode,
perform a UDDS (ultrasonic) calibration, perform a Touchscreen calibration
view the maintenance meters and view the scan history.
3-18 A-61670 August 2014
Viewing the Scan histo ry 1. Touch Scan History. The Scan History for the last 8 days of scanning will
be displayed.
2. When finished , touch Close.
Viewing the Maintenance
meters Use the Maintena nce Meters to monitor when you need to replace
consumables. When you finish changing the feed module tires, feed mod ule,
separation pad, separation module or the separation roller tires, you can
access the maintenance meters and r eset the co unter.
1. Touch Maintenance Meters. The Maintenance Meters screen will be
displayed.
2. When you finish changing a consuma ble, touch the button of the
consumable to reset the meter. For example, if you changed the pre-
separation pad, touch Separator Pad. The following screen will be
displayed.
3. Touch Yes to continue with the reset.
A-61670 August 201 4 3-19
Performing a Print test The print test checks to be sure the ink jets in the optional Enhanced Printer
are working properly.
1. Touch Print Test. The Print Test screen will be displayed.
2. Place a blank sheet of paper in the input elevator.
3. Press the Start/Resume button. The document in the output tray will
display the results of the print test.
4. Remove the document from the output tray and evaluate the appearance
of the test pattern.
• If the pattern is complet e, yo u ar e re ad y to be g in.
• If the test pattern is inconsistent, verify that the ink cartridge is installed
properly, or you may need to clean the print head or change the ink
cartridge.
NOTE: Clean the print head by removing it from the printer carrier and
dabbing the print head with a damp cloth. For procedures on
removing or changing the in k cartridge, see Chapter 4, Document
Printing.
5. Touch Cancel to return to the Idle screen.
Acceptable Unacceptable: pattern
is inconsistent
3-20 A-61670 August 2014
Performing a self test The scanner self test will test the image capture subsystem to ensure that it is
functioning co rrectly.
Count only mode You may want to count the numbe r of docume nt s enter ing the sca nner withou t
actually scanning them.
1. Touch Count Only. The Count Only screen will be displayed.
2. Place the documents you want to count in the input elevator.
3. Press the Start/Resume button. When the scanner has scanned all
documents, the total nu mber will be displayed.
4. Touch Cancel when finished to return to the Idle screen.
NOTES:
• When you press the Stop/Pause button, the feeder and transport will stop.
You can continue your Count only test by pressing the Start/Resume button.
• In Count only mode, Document Handling will default to Improved Stacking.
• Multifeed Detection is not enabled in Count only mode.
A-61670 August 201 4 3-21
Performing a Patch test Use the Patch test to verify that the patch sheets can be detected.
1. Touch Patch Test. The Patch Test screen will be displayed.
2. Place a document(s) with a patch (es) in the input elevator.
3. Press the Start/Resume button. When the document(s) has bee n
scanned, the results of the patch test will be displayed on the touchscreen.
The results show the number of patches and patch types that were
recognized by the scanner.
4. Touch Cancel to return to the Idle screen.
Performing a UDDS
calibration UDDS calibration is used to calibrate the ultrasonic document detection
system for multifeeds. UDDS calibration is rarely needed. This calibration
should only be performed if there is a feeding or multifeed detection issue.
1. Touch Calibrate. The Calibration screen will be displayed.
2. Touch UDDS Calibration to display the UDDS Calibration screen.
3. You will be prompted to place a 20 lb. or 80 g/m2 bond sheet of paper in
the input elevator in landscape orientation.
4. Press the Start/Resume button. The calibration results will be displayed.
5. When finished , touch Cancel to return to the Diagnostic screen.
6. Touch Close to return to the Idle screen.
3-22 A-61670 August 2014
Performing a Touchscreen
calibration Touchscreen calibration is used to verify that the touch points on the
touchscree n ar e wor kin g co rr ectly. The to uc hsc re e n is fact or y-calibrated and
should not be performed unless directed to do so by Technical Support.
Settings screen The Settings screen is accessed by touching Settings on the Idle screen.
When you touch the Settings button on the Idle screen, a function list will be
displayed.
NOTE: The value displayed under the option is the current setting.
The Settings screen provides scanner settings that will only need to be set
infrequently.
•Volume — allows you to adjust the volume of the scanner alarm.
•Sounds — allows you to select a sound that you want the scanner to make
when a scanner condition is encou ntered.
•Language — al lows you to select th e language you wa nt the information on
the touchscreen to be displayed in.
•Units — allows you to select the units of measurement used in the Print
Offset option.
• User Counter — when enabled , count s all docume nt s that are fed until yo u
reset it.
• Auto Raise — when enabled, will automatically raise the input elevator
when paper is added to an empty input elevato r.
•Dual Stacking Toggle Patch — when enabled, allows you to use patch
sheets to out-sort any selected group of pages from the stack.
A-61670 August 201 4 3-23
Changing the alarm volume The Volume screen allows you to adjust the volume of the sound the scanner
will make when a scanner condition is encountered from a Very High volume
(loudest) to a Low volume (quietest) or to Off (no sound). The default is Low.
1. Touch Volume on the Settings screen to display the Volume screen.
2. Select the desired Volume option. A tone will sound with each selection.
3. Touch OK to save your selection and return to the Settings screen; or
touch Cancel to return to the Settings screen without sa ving your changes.
Selecting the sound You can select the sound you want the scanner to make when a particular
scanner condition is encountered such as, document jam or multifeed, etc.
1. Touch Sounds to display the Sounds screen.
2. Select the event (e.g., Warning, Error, etc.) that you want a tone to be set
for. When you select an Event, another screen will be displayed listing a
variety of different sounds that you can choose from.
3. Select the type of sound you want to hear. A tone will sound with each
selection.
4. Return to the Sounds screen to set other sounds for other events by
repeating Steps 2 and 3.
5. Touch OK to save your selection and return to the Settings screen; or
touch Cancel to return to the Settings screen without sa ving your changes.
3-24 A-61670 August 2014
Selecting a language The Kodak i5000 Series Scanner s support several languages. Select the
language you want the information on the touchscreen to be displayed in.
1. Touch Language to display the Language screen.
2. Touch the desired language. The screen will automatically be updated in
the language of choice. If the language you want is not displayed on the
screen, use the up and down arrows to display the desired language.
3. Touch OK to save your selection and return to the Settings screen; or
touch Cancel to return to the Settings screen without sa ving your changes.
Units The Units option is used to select the unit of measurement used in the Print
Offset option. Select e ither English (for inches) or Metric (for millimeters) and
click OK to save your changes or Cancel to return to the Settings window
without saving your changes.
A-61670 August 201 4 3-25
User Counter This option enables a counte r that you can control. Once enabled, the co unter
goes to 0 and is incremented for every document fed. You can reset this
counter at any time.
If the User Counter is set to On, the option to Show User Counter/Show
Document Counter and Reset User Counter will be available from the Idle
screen.
• If you touch Show User Counter on the Idle screen, the User counter
icon will be displayed in the status area of the Scanning and Idle screens
next to the Counter value.
• If you touch Show Document counter on the Idle screen, the Document
counter icon will be displayed in the status area of the Scanning and Idle
screens, next to the Counter value.
If the User Counter is set to Off, these options: Show User Counter/Show
Document Counter and Reset User Counter will not be available from the
Idle screen. Only the Document Counter value will be displayed in the status
area of the Scanning and Idle screens.
Auto Raise When this option is enabled, the input elevator will automatically raise to the
feeding position when paper is added to an empty input elevator.
3-26 A-61670 August 2014
Dual Stacking Toggle Patch When using the Controlled Dual Stacker Accessory, the Dual Stacking Toggle
Patch option allows you to use patch sheets when you are doing document
prepar ation to automatically separate special document(s) from the stack. If,
for example, you need to save invoices for amounts greater than $10k, then
you could use this option to have them out-sorted at the scanner by putting a
patch sheet in front and behind these invoice pages. You could also
automatically out-sort all of the color documents if you are using the color
toggle patch..
A-61670 August 2014 4-1
4 Document Printing
Contents Printer specifications......... ... .... ... ... ... .........................................................4-2
Installing/Replacing the ink cartridge .........................................................4-3
Accessing the front printer.....................................................................4-3
Accessing the rear printer (i5850 Scanner only) ...................................4-4
Installing the ink cartridge......................................................................4-4
Changing print positions ............................................................................4-5
Moving the ink cartridge between the front and rear carrier ......................4-6
Installing/Replacing the ink blotter strips....................................................4-7
Problem solving .........................................................................................4-9
This chapter provides informa tio n for usin g the op tio n al Kodak Enhanced
Printer Accessory. In order to use the printing option you must have purchased
and installed the Kodak Enhanced Printer Accessory.
The printing occurs before the page is imaged so the printing will be visible in
the scanned image of the page.
i5850 Scanner only : If you have a Kodak i5850 Scanner, you can print on the
front or rear of all pages scanned. Post scan or back of page printing occur s
after the page is imaged. You may only use one printer (either front or rear) at
a time. If you inst all prin ter cartridge s in both the front and rear printe r, an error
will be displayed.
NOTE: See the instructions that came with the Enhanced Printer Accessory
for procedur e s on ho w to ins tall this accesso r y.
The Enhanced Printer operates at full scanner speed. The printer can add a
date, time, document sequential counter and cu stom messages.
The print string can be configured to inclu de information that stays the same
for each document; such as batch name or operator and information that may
change for each page scanned (e.g., the document sequential counter).
All printer controls and functions (e.g., setting up pr int strings, etc.) are
accessible through the TWAIN Datasource, ISIS Driver or VRS advanced
scanner controls. Refer to the Scanning Setup Guides for TWAIN and ISIS or
VRS on the CD/DVD.
NOTES:
• Printing must be ena ble d and a single ink cart ridg e must be installed before
starting a scan session.
• Clean the scanner’s paper path components daily when using the printer.
• If you attempt to scan with a job setup that ha s Printing enabled, and you do
not have an Enhanced Printer installed, an error will be displayed.
• The illustrations in this section show the i5200/i5600/i5200V/i5600V
Scanner. All adjustments for the front printer are the same for the i5800/
i5850 Scanners unless otherwise noted.
• Electronic image annotation is available on the i5200V and i5600V. Image
annotation does not require the Enhanced Printer Accessory.
4-2 A-61670 August 2014
Printer specifications More information about the following specifications can be found in the
Scanning Setup Guide for the TWAIN Datasource, ISIS Driver or VRS.
Characteristic Description
Maximum lines 1
Maximum characters 40 (including spaces)
Print locations (horizontal) Up to 39 front manually set
Up to 24 rear manually set - i5850 Scanner
only
Print locations (vertical) Set by the scanning ap p licat ion .
Print orientation 0, 90, 180 and 270 degrees
Font size Normal, Bold and Extra Bold
NOTES:
• Not all languages can support a Bold font
based on the complexity of the characters,
such as half-width Katakana.
• Font characters-per-inch can only be
adjusted from x to y by Technical Support.
Font is a custom design.
Print side Front (pre-scan)
Rear (post-scan) - i5850 Scanner only
Minimum printing distance
from document lead edge 0.64 cm (0.25 in.)
Ink cartridge Black: HP-C6602A
Red: HP-C6602R
Green: HP-C6602G
Blue: HP-C6602B
Characters per ink cartridge Up to 1,500,000 to 2,000,000 ( based o n font
size used).
Static fields available Use r-specified mes sa ge s via th e sca nn in g
application.
Dynamic fields available Up to a nine-digit sequential document
number, date, four-digit time and Julia n date
(and indexing for the i5850 Scanner).
Languages supported Any phonetic langua ge. For example: Dutch,
English, French, German, Italian,
Portuguese, Spanish, Japanese (half-width
Katakana).
A-61670 August 2014 4-3
Installing/Replacing
the ink cartridge You must install the ink cartridge before using the printer. Refer to the section
entitled, “Supplies and consumables” in Chapter 7 for orde ring information.
After initial insta llation, replace the ink cartridge when:
• printed characters appear light or une ven
• missing charac te rs ar e ev ide nt
• a print test reveals inconsistent character quality
• cleaning has not improved the overall print quality
IMPORTANT: Consult the Hewlett-Packard website for recycling printing
supplies or dispose the empty ink cartrid ge in accor dance with
all federal, state and local laws.
Accessing the front printer 1. Remove the output tray and open the printer access cover.
Continue with Step 2, “Installing the ink cartridge” on the next page.
NOTE: If you do not want to remove the output tray, you can lift the front of the
output tray, then lift the printer access cover and position the printer
access cover behind the height adjustment tab.
4-4 A-61670 August 2014
Accessing the rear printer
(for the i5850 Scanner only) 1. Remove the rear access printer door by lifting the door up and out of
position and continue with Step 2, “Installing the ink cartri dge”.
Installing the ink cartridge 2. Open the ink cartridge package and remove the tab from the new ink
cartridge.
3. Push down on the printer carrier tab to rotate the printer carrier..
4. Snap the ink cartridge into the printer carrier as shown.
A-61670 August 2014 4-5
5. Rotate the printer carrier back and snap it in place.
6. Slide the printer carrier into the desired print position. See the section
entitled “Changing print positions” later in this chapter.
7. Close the printer access cover and reinstall the output tray or if using the
rear printer, reinstall the rear access printer door.
8. Run a print test (see the section entitled, “Performing a print test” in
Chapter 3).
Changing print
positions The horizontal print position must be changed manually.
NOTE: If you have an i5850 Scanner, these instructions are the same for the
front and rear printers. The illustrations shown are for the front printer.
1. Remove the output tray.
2. Open the printer access cover.
NOTES:
• The horizontal print positions are visible by a small detent on the printer
rail. The front printer has 39 detent positions, and the rear printer has
24 detent positions.
• Printing automatically stops approximately 1.27 cm (½-inch) from the
trailing edge of the document, even if the information has not been
completely printed.
3. Slide the printer carrier to the desired position, so that is aligned with the
slot on the printer carrier with the desired horizontal print position.
NOTE: For the front printer: The pr int location indicator s at the edg e of
the input elevator can be used as a guide to verify your horizontal
print position.
4-6 A-61670 August 2014
NOTE: For the rear printer: The detent position s ar e loc at ed on the
underside of the printer rail, therefore, they are not easily visible.
4. Close the front printer access cover and reinstall the output tray , or reinstall
the rear printer ac cess door.
Moving the ink
cartridge between the
front and rear print
carrier (i5850
Scanner only)
When using the front and rear printers, you can only print using one prin ter at a
time. When you want to change from the front to the rear printer (or vice
versa), do the following:
1. Access the front or rear printer area to remove the ink cartridge. See the
procedures in “Accessing the front pr inter” and “Acce ssing the rear pr inter”
earlier in this chapter.
2. Push down on the printer carrier tab to ro tate the printer carrier and remove
the ink cartridge .
NOTE: Be careful when moving the ink cartridge from front or rear (or
rear to front) not to get ink on your hands.
3. Move the ink cartr idge from th e front or rear dep ending on whe re you want
to print.
4. Snap the ink cartridge into the printer carrier as shown.
5. Rotate the printer carrier and snap it in place.
A-61670 August 2014 4-7
6. Slide the printer carrier into the desired print position. See the section
entitled “Changing print positions” earlier in this chapter.
7. Close the front printer access cover and reinst all the output tray or reinstall
the rear access printer door.
8. Run a print test (see the section entitled, “Performing a print test” in
Chapter 3).
Installing/Replacing
the ink blotter strips
(Front printer only)
The three ink blotter strips on the scanner transport collect ink overflow from
the printer. Th es e str ips should ha ve bee n ins talled in the ink blotter channels
at the time of printer installation. If they have not been installed, the following
steps can be performed to install these strips for the first time.
Replace these strips as ink overflow collects on the blotter(s). Depending on
your print position, all strips may not need to be replaced at the same time. To
order additional ink blotter strips, see the section entitled, “Supplies and
Consumables” in Chapter 7.
NOTE: No ink blotters are required for the rear printer.
1. Pull the scanner co ver release latch forwar d to release and lif t th e scanner
cover.
2. Remove the black drainage strip from the transport.
3. Locate the blotter strip channel. These channels are where the blotter
strips will be installed or replaced.
4. If you are replacing a blotter strip, proceed with S tep 5. If you are inst alling
the blotter strips for the first time, go to Step 6.
4-8 A-61670 August 2014
5. Grasp the blotter strip(s) that needs to be replaced and carefully pull it off
of the channel. Discard the soiled strip according to local regulations.
6. Remove the backing from a new blotter strip.
7. Align the blotter strip in the channel.
NOTE: Improperly aligned blotter strips may cause document jams.
8. Press the adhesive side of the blotter strip down firmly into the channel.
9. If other strips need to be replaced, repeat Steps 5-8.
10. Replace the black drainage strip.
11. Close the scanner cover.
A-61670 August 2014 4-9
Problem solving Use the list below as a guide to check possible solu tions to proble ms you ma y
encounter when using the printer.
Problem Possible Solution
Print quality is poor or inconsistent • Be sure the ink cartridge is not empty.
• Be sure the ink cartridge is properly installed.
• Be sure the ink cartridge is in the correct position for printing.
• V erify that the printer has been enabled in the scanning application and
that the expected print string has been specified.
• Verify that all printer conn ectors are secu rely fast en e d an d th at the
printer cable is securely attached.
• Run a print test to verify that all jets are functioning properly. See the
section entitled, “Performing a print test” in Chapter 3.
• Clean the print head (see “Printing problems when starting up due to
dry print head” below.)
Printing problems when starting up
due to dry print head Remove the ink cartridge from the scanner and using a damp cloth or
swab, dab (do not wipe) the ink jets on the ink cartridge, rep lace the ink
cartridge and try again.
Not printing • B e sure th at pr int i ng is enable d in the sca nn in g application.
• Check to be sure that the ink cartridge is secure in the desired print
position.
• Be sure the tape is removed from the print head.
A-61670 August 201 4 5-1
5 Controlled Dual Stacking
Contents Stacking locations ............. ... .... ... ... ... .... ................ ... ... ... ................ .... ... ... ..5-2
Recommended configurations .......... .........................................................5-2
Recommended paper specifications..........................................................5-2
Length Protection Enabled for portrait scanning........................................5-3
Tips for reliable stacking.............................................................................5-4
Adjusting the Controlled Dual Stacking Accessory ....................................5-5
Adjusting the side guides on Stack #1 and Stack #2.............................5-5
Short document insert ...........................................................................5-6
Adjusting the end stop...........................................................................5-7
Overriding Controlled Dual Stacking..........................................................5-7
Problem solving .........................................................................................5-7
This chapter provides informa tion for using the optional Kodak Controlled Dual
Stacking Accessory. To use the stacking option you must have purchased this
accessory and the feature must be enabled by a qualified Service
Representative.
This accessory allows physical stacking of the scanned documents based on
document size or a patch code. This accessory also has the ability to choose
the stacking location of a document that triggers a multifeed event.
Refer to the Scanning Setup Guides for TW AIN and ISIS on the CD/DVD or
your scanning application documentation for more information about enabling
and setting up your scanner for using controlled dual stacking.
Use the guide below to help you locate p arts when you are adjusting and using
the Dual Controlled Stacking Accessory.
1
2
3
4
5
6
7
1 exit tray with extendable end stop
2 magnetic sides guides for Stack #1
2 magnetic side guide s for Stack #2
1 short document insert
2 magnetic short document side guides
1 extender insert Stack #1
1 alternate end sto p extension
5-2 A-61670 August 2014
Stacking locations The Controlled Dual Stacking Accessory is designed to replace the standard
exit tray on the i5000 Series Scanners. The Controlled Dual Stacking
Accessory has two stacking locations — Stack #1 and Stack #2.
Stack #1: is located closest to the top of the document transport where the
document exits the scanner. This location is typically used as the exception
stack when you want to separate shorter documents (less than 6 inches) from
a document set.
Stack #2: is the lower location and is typically used as the exception stack
when you want to separate patch pages from a document stack or se parate a
multifed document.
Recommended
configurations The TWAIN Datasource, ISIS Driver or your scanning application provides
options on how you want to output your document s (e.g., ba sed on size, patch
pages or multifeeds) using the Controlled Dual Stacking feature. See the
Scanning Setup Guides for TWAIN and ISIS on the CD or your scanning
application documentation for more inform ation.
NOTES:
• After configuring the Co ntr o lle d Dual Stacking feature, you may nee d to
adjust the side guides on the Controlled Dual Stacking Accessory to
accommodate your scanning setup.
• For documents less than 5 inches long use the optional short document
insert.
Recommended paper
specifications Stack #2 requires that the paper has certain qualities to be released in an
uncontrolled manner for it to stack correctly. Paper that lacks stiffness and
sufficient mass will not reach Stack #2 and will ultimately create disorder in the
output tray.
Recommended documents for reliable stacking in Stack #2
• A4 size documents that are in good condition and are 60 - 80 gsm and
scanned in landscape orientation.
• US lettersize documents that are in good condition and are 16 - 24 lb. bond
paper scanned in landscape orientation.
Stack #1
Stack #2
A-61670 August 201 4 5-3
Documents that may not stack reliably in Stack #2
• Documents with folds perpendicular to the direction of the document
transport
• Documents in poor condition
• Documents with lead edge curl or damage
• Documents less than 8 inches an d longer than 12 inches
• 110 lb. index paper of any size
• Lettersize 28 lb. bond paper
• A4 size 70 lb. offset paper
• Any size onionskin paper, NCR paper or photographs
• Lettersize 200 lb. index paper
• A4 size 90 gsm p aper
NOTE: Even though the conditions listed above may not be reliable stacking
conditions, they may stack well u nder some circumstances.
Other factors that can effect stacking
• High and low humidity can cause documents to stack differently.
• Air disturbances, such as people walking near the scanner, fans, air vents,
etc. may cause documents intended for Stack #2 to not stack properly.
• Exceeding the recommend ed stack height (200 documents, 20 lb. bond
paper in good condition) in Stack #1 may prevent documents from stacking
properly in Stack #2.
• Use of the magnetic side guides can greatly improve sta cking neatness.
• Curled lead edges may increase or decrease Stack #2 stacking reliability
depending on the dire ction of the curl and the paper type.
• Documents with lead ed ge tear s, corner folds, tri- folds, bi-fol ds can have an
unpredictable effect when depositing into Stack #2.
Length Protection
Enabled for portrait
scanning
The Controlled Dual Stacking Accessory h as been designed for stacking when
feeding documents in landscape orientation. Stacking documents longer than
8.5 inches (215 mm) may not be possible and is dependent on the type and
condition of the pages that are to be deposited in Stack #2. To prevent poor
stacking of landscape pages, the Contr o lled Dual Stacking option, by default,
will cause a jam condition if a page longer than 8.5 inches (215 mm) is
scanned when stacking is enabled.
The message, Length Protection Enabled will be displayed on the Operator
Control Panel to indicate that the maximum document length limit is in effect. If
you want to stack documents longer than 8.5 inches (e.g., Portrait orientation),
you should contact Technical Support for assistance.
NOTE: The Allow Maximum Length override will not disable Controlled Dual
Stacking Length Protection.
5-4 A-61670 August 2014
Refer to the following table for best stacking conditions:
Tips for reliable
stacking In addition to the guidelines outlined in the “Recommended paper
specifications” section, use this tips below to achieve the best possible
stacking results.
• For neater stacking use a jogger to align your document edges before
scanning.
• If you are using p atch sheet s to sep ara te document s and if the p atch shee ts
are not sep arating correctly, you can print your patch sheets on heavier
weight paper. The heavier weight paper will aid in better Stack #2 stacking.
Stack #1
Maximum document stack capacity 1 inch (25 mm): Typically 200 documents, new
condition, 20 lb. bond.
Maximum document lengt h: landscape (when scann ing a
variety of paper types and conditions) 8.5 inches (215 mm): US lettersize
Maximum document lengt h: portrait (when scanning only
recommended paper types in good condition) 11.7 inches (297 mm): A4 letter
Maximum paper width (landscape) 11.7 inches (297 mm): A4 letter
Minimum paper width 2.5 inches (63 mm)
Minimum paper length 2.5 inches (63 mm)
Stack #1 (with short document insert)
Maximum document stack capacity 1 inch (25 mm): Typically 200 documents, new
condition, 20 lb. bond.
Maximum paper length 5.85 inches (148 mm)
Maximum paper width 11.7 inches (297 mm)
Stack #2
Maximum document stack capacity 1 inch (25 mm): Typically 200 documents, new
condition, 20 lb. bond.
Maximum document lengt h: landscape (when scann ing a
variety of paper types and conditions) 8.5 inches (215 mm): US lettersize
Maximum document lengt h: portrait (when scanning only
recommended paper types in good condition) 11.7 inches (297 mm): A4 letter
Maximum paper width (landscape) 11.7 inches (297 mm): A4 letter
Minimum paper width 5.5 inches (139 mm)
Minimum paper length 5.5 inches (139 mm)
A-61670 August 201 4 5-5
Adjusting the
Controlled Dual
Stacking Accessory
If the Controlled Dual Stacking Accessory is not installed, refer to the
installation procedures that came with the accessory.
Adjusting the side guides
on Stack #1 and Stack #2 The side guides improve stacking of documents. You may need to change the
location of the side guides until you find the best stacking of your documents.
The side guides are magnetized. When removing the sides, you may need to
tilt the guides to the left or right to remove them more easily.
NOTE: The handles of the side guides should always be facing outward.
Handles
5-6 A-61670 August 2014
Short document insert The short document insert can be used when stacking checks or other short
documents in Stack #1.
To install the short document tray:
1. Remove the side guides from Stack #1.
2. Insert the short document insert. Refer to the illustration below for the
correct orientation.
NOTE: It is suggested that you position the magnetic side g uides about 2
inches (50.8 mm) from the back edge of the scanner. However,
the side guides can be placed in any position that improves
stacking.
A-61670 August 201 4 5-7
Adjusting the end stop You can also adjust the end stop. It is recommended that the end stop be
adjusted about 1.5 inch es (38.1 mm) longer than the longest document that
will be deposited into Stack #2. Use the thumbscrews on the bottom of Stack
#1 to make adjustments.
1. Loosen both screws on the bottom of Stack #1.
2. Slide the end stop in or out to the desired length.
3. Tighten both screws.
Overriding
Controlled Dual
Stacking
Controlled Dual Stacking can be overridden by using the Overrides screen on
the Operator Control Panel. See the section entitled, “Scan job overrides -
Dual Stacking” in Chapter 3 for more info rm a tion .
Dual Stacking Toggle
Patch Dual Stacking Toggle Patch can be enabled from the Operator Control Panel.
See the section entitled, “Settings screen: Dual Stacking Toggle Patch” in
Chapter 3 for more info rm a tion .
Problem solving Use the list below as a guide to chec k possible solu tio ns to pr oblems you may
encounter when using the Controlle d Dual Stacking Accessory.
Problem Possible Solution
Documents are not separ ating • Verify that the Controlled Dual Stacking Accessory has been enabled
by a Service Representative.
Documents with patch cod es are no t
stacking in Stack #2 correctly • Try copying the patch sheet on a stiffer paper. Using stiff paper stock
for printedpatch sheets will allow the pages to be output into Stack #2
more reliably.
Some documents are not stacking
neatly in Stack #1 • For neater stacking you can use a jogger to align document edges
before scanning.
Documents stop in the scanner • T h e Leng th Prot ec tio n op tio n is limiting th e sca nne r to on ly allo w
landscape feeding. See the section entitled, “Length Protection
Enabled” earlier in this chapter for more information.
A-61670 August 201 4 6-1
6 Patch Reading
Contents Patch reading.............................................................................................6-1
Specific to i5850 Scanners.........................................................................6-3
Patch readers ........................................................................................6-3
Color Toggle patch reading....................................................................6-3
Patch code requirements...........................................................................6-4
Color Toggle patch.....................................................................................6-5
Patch pattern details ..................................................................................6-6
Patch pattern orientation............................................................................6-8
Bar pattern details....................................................................................6-10
Patch positioning......................................................................................6-12
Paper details..... ... ... .... ... ... ... .... ................ ... ... ... .... ... ... ... .... ................ ... ...6-12
Patch reading Patch codes are patterns of bars that are printed on pages that, when scanned
by a Kodak scanner, instruct the scanner or scanning application to trigger a
feature of the scanner or scanning application. Document separation is a
common use of patch pages. Typically, patch pages are separate physical
pieces of paper with patch patterns printed on them that are inserted into a
stack of pages to be scanned. The features that are triggered by the patch
page are determined by your scanner or scanning application.
Kodak i5000 Series Scanners can read patches in these ways.
•Method 1: Using the cameras to read patches
vertically. Vertical in this document means the bars
of the patch pattern are aligned to the direction of
paper movement in the scanner.
This method of patch read ing allows the patches to
be anywhere across the top of a document and on
the front or back of the document. A disadvantage
to this method is that a page with a patch pattern
will be printed before (with front, pre-scan printer)
the patch is read so the printing on a page cannot
be modified based on the presence of a patch on
that page.
•Method 2: Using the cameras to read patches
horizontally. Horizontal in this document means that
the bars of the patch pattern are perpendicular to
the direction of paper movem en t in th e s ca nn er.
When reading patches in the horizontal orientation,
using the camera the scanner creates four virtual
patch readers in the same locations as the four
physical patch readers. The patches must be
located on the page in a location that would pass
through the transport in the same location as the
four physical patch readers.
6-2 A-61670 August 2014
This method of p atch reading allows th e patches to have horizo ntal bars and
read patches on the front or rear of the page. A disadvantage to this method
is that a page wi th a pa tch p atte rn will alread y be pr inted be fo re the patch is
read so the printing on a p age cannot b e modified base d on the presence of
a patch on that page.
•Method 3: Using the hardware patch readers to read patches horizontally.
The patches must be located on the page in a location that passes through
the transport in the same location as the four physical patch readers. An
advantage to this method is that it allows scanner with image address/
indexing capabilities to print the correct Document Locator Number (image
address) on every page. Patch patterns must be on the front of the pa ge.
The Kodak i5000 Series Scanners read patch patterns differently depending
on your scanner model and what features are enabled.
•i5200, i5200V, i5600 and i5600V Scanners: can only read Color Toggle
patches using the front and rear cameras in the vertical orientation.
• i5800 Scanner: can read Type 1, Type 2, Type 3, Type T, Type 6 and Color
Toggle patches if you have the Controlled Dual Stacking Accessory. If the
i5800 Scanner does not have the Controlled Dual Stacking Accessory, only
the Color Toggle patch can be read.
•i5850 Scanner: has all of the capabilities of the i5800 Scanner with the
addition of four hardware patch readers that can read Type 1, Type 2, Type
3, Type T, Type 6 and Color Toggle p atches o n the fro nt side of a page. The
i5850 Scanner has hardware patch readers which are used for Indexing/
image addressing which allows you to control printin g by us ing p a tch p a ges.
A-61670 August 201 4 6-3
Specific to i5850
Scanners
Patch readers Because the Kodak i5850 Scanner has hardware patch readers, when the
Indexing/Image Addressing feature is enabled, incrementing on th e document
index will be triggered by a 2, 3, or T patch being read on the front side of the
page by any one of the four hardware patch readers.
If the Controlled Dual Stacking option is enabled, the scanner will sort based
on a patch and the patches will be read by the front or rear camera patch
readers in either vertical or horizontal orientation.
NOTE: The i5800 Scanner will only read vertically oriented patches using the
Controlled Dual Stacking Accessory.
If Indexing is also enabled, the patch reader selection control will allow
selection of which virtual patch readers will be enabled for front side horizontal
patch reading. If Indexing is not enabled, then the Controlled Dual Stacking
feature will enable all virtual patch heads.
Color Toggle Patch reading If Indexing is enabled, Color Toggle patches will be read by both the front and
rear cameras and the hardware patch readers. The Color Toggle patches will
be read in either vertical or horizontal orientation by the front or the rear
cameras. You can select which patch readers will be enabled for front,
horizontal Color Toggle patch reading via your scanning application (e.g.,
TW AIN, ISIS). If horizontal Color Toggle patches are successfully r ead with the
hardware patch readers, they will not be imprinted if Printing (with front, pre-
scan printer) is enabled. Rear horizontal Color Toggle patches will always be
imprinted if Printing is enabled.
If Indexing or the Contr olled Dual Stacking option is not enab le d on the
i5850 Scanner, Color Toggle patches will only be read by both of the camera
patch readers in the vertical orientation and will always be imprinted if Printing
(with front, pre-scan printer) is enabled.
6-4 A-61670 August 2014
Patch code
requirements There are very specific requirements for the size and location of the patch
patterns so care should be taken to ensure that the patch pages are created
correctly.
NOTE: For information regarding enabling scanner features that are used with
patch page, see the Scanning Setup Guides for TWAIN and ISIS or
your scanning application documentation.
The most important difference between the patch reading system of the i5000
Series Scanners and other Kodak Scanners is that only patches with bars that
are in line with the lead edge of the document are recognized.
To enable feeding in any direction it is common that patch pages are created
with patch patterns on each edge of the page.
A-61670 August 201 4 6-5
It is also possible to create a patch page that can be used on any Kodak
Scanner with bar patterns that will be read consistently with camera patch
reading or sensor patch reading.
Color Toggle patch Sample PDF files of the patch patterns are available for download from the
Kodak Alaris website: www .kodakalaris.com/go/docimaging. Click the Support
Center tab then select: Document Scanners>Pr oduction>i5850 (i5200,
i5600, i5800) and select User Manuals.
NOTE: There are PDF versions that are sized for printing on A4 and US
lettersize paper. There are also TIFF source files that can be used to
customize the patches for your business. Follow the instructions
provided to ensure that the p ages print accurately on your printer.
6-6 A-61670 August 2014
Patch pattern details There are two patch classifications:
•Document/Batch separation patches (sometimes referred to Image
Address patches) — these patches are traditionally used for scanning many
diff erent documents at one time with patch pages as separators. These
patches are Type 2 (Document Separation) Type 3 (Batch Separation) and
Type T which can be used for either Docume nt or Batch Separation).
Type 2
Vertical Vertical
Type 3 Vertical
Type T (5)
Horizontal Horizontal Horizontal
A-61670 August 201 4 6-7
•Feature patches — these patch pages traditionally are not used for
document separation. These patches may be used to trigge r scanner
features (such as color toggling or multifeed detection control) or can be
used to trigger software features. These patches are Type 1, Type 4 (color
toggle) and Type 6.
NOTE: Do not print the above patch patterns for use in a scanner. These
example patterns ar e no t cor re ct ly sized for production use. Printable
PDF versions are available for download from the Kodak Alaris
website.
Type 1
Type 6 Type 4 (color toggle
)
Vertical Vertical Vertical
Horizontal Horizontal Horizontal
6-8 A-61670 August 2014
Patch pattern
orientation
(for the i5800 Scanner with the
Controlled Dual Stacker
Accessory)
NOTE: This section only applies to the Kodak i5800 Scanner with the
Controlled Dual Stacker Accessory. The Kodak i5850 Scanner has
horizontal patch reading built-in; however, the Stacking option must
be enabled to use this feature).
If you are using the Controlled Dual St acking Accessory on the i5800 Sca nner,
you must orient the p atch pa tterns corre ctly. The Type 3 patch is the inverse of
the Type T patch and the Type 1 patch is the inverse of the Type 6 patch. If
patch p ages are no t formatte d correctly, this can cause incorrect patch p attern
reading beca us e on ly the first patch pattern that is read by the front and rear
camera will be used.
For example, many patch pages designed for scan ners that r ead patches with
physical patch reader sensors (Kodak i800/i1800 Series Scanners) will have
bars that extend to the edges of the page on more than one side. While this
worked well on Kodak i800/i1800 Series Scanners there is a potential problem
when reading patch pages like this on the Kodak i5000 Series Scanners.
If the page is skewed during scann ing such that the right edge of the page
passes over a camera first, then the patch page may be read as a Type T
patch rather than a Type 3 patch.
A-61670 August 201 4 6-9
To prevent this potential issue you should construct your patch patterns such
that only one bar pattern can be read even if the patch page is skewed.
6-10 A-61670 August 2014
Bar pattern details A patch is a pa ttern of parallel, alternating black bars a nd spaces that is printed
on a document. In order to preven t other document data from being detected
as a patch, the scanner will only recognize a correctly formed bar pattern as a
patch. The width of bars and spaces between the bars need to be very tightly
controlled to ensure that the scanner detects the bar pattern.
The wide bars should be 0.20 inches (5 mm) wide + 0.01 inches (0.25 mm).
The narrow bars and spaces should be 0.08 inches (2.03 mm) wide + 0.01
inches (0.25 mm). The maximum width of the patch code is 0.80 inches
(20 mm) + 0.01 inches (0.25 mm). The minimum overall length of the patch
bars is 2 inches (50 mm).
Patch Codes Patch code specifications Zone Inches Millimeters
Patch 2 Patch 2 Low
Range High
Range Low
Range High
Range
Assigns image level 2 to the
current document.
A
B
C
D
E
F
G
0.19
0.27
0.35
0.43
0.51
0.59
0.79
0.21
0.29
0.37
0.45
0.53
0.61
0.81
4.83
6.86
8.89
10.92
12.95
14.99
20.01
5.33
7.37
9.40
11.43
13.46
15.49
20.57
Zone Inches Millimeters
Patch 3 Patch 3 Low
Range High
Range Low
Range High
Range
Assigns image level 3 to the
current document.
A
B
C
D
E
F
G
0.19
0.27
0.35
0.43
0.63
0.71
0.79
0.21
0.29
0.37
0.45
0.65
0.73
0.81
4.83
6.86
8.89
10.92
16.00
18.03
20.07
5.33
7.37
9.40
11.43
16.51
18.54
20.57
Zone Inches Millimeters
Patch T / Transfer Patch Patch T / Transfer Patch Low
Range High
Range Low
Range High
Range
A
B
C
D
E
F
G
0.07
0.15
0.35
0.43
0.51
0.59
0.79
0.09
0.17
0.37
0.45
0.53
0.61
0.81
4.83
6.86
8.89
10.92
16.00
18.03
20.07
5.33
7.37
9.40
11.43
16.51
18.54
20.57
A-61670 August 201 4 6-11
Patch Codes Patch code specifications Zone Inches Millimeters
Patch 1 Patch 1 Low
Range High
Range Low
Range High
Range
A
B
C
D
E
F
G
0.19
0.27
0.47
0.55
0.63
0.71
0.79
0.21
0.29
0.49
0.57
0.65
0.73
0.81
4.83
6.86
11.94
13.97
16.00
18.03
20.07
5.33
7.37
12.45
14.48
16.51
18.54
20.57
Zone Inches Millimeters
Patch 4 / Toggle Patch Patch 4 / Toggle Patch Low
Range High
Range Low
Range High
Range
A
B
C
D
E
F
G
0.07
0.15
0.35
0.43
0.63
0.71
0.79
0.09
0.17
0.37
0.45
0.65
0.73
0.81
1.78
3.81
8.89
10.92
16.00
18.03
20.07
2.29
4.32
9.40
11.43
16.51
18.54
20.57
Zone Inches Millimeters
Patch 6 Patch 6 Low
Range High
Range Low
Range High
Range
A
B
C
D
E
F
G
0.07
0.15
0.23
0.31
0.51
0.59
0.79
0.09
0.17
0.25
0.33
0.53
0.61
0.81
1.78
3.81
5.84
7.87
12.95
14.99
20.07
2.29
4.32
6.35
8.38
13.46
15.49
20.57
6-12 A-61670 August 2014
Patch positioning Horizontal and vertical placement of the p atch code is critical for reliable p atch
reading. If the patch code is placed improperly on the document, the scanner
may fail to read the patch.
AVertical patches should be placed such that there is at least 0.5 inches
(12.7 mm) of white space between the lead edge of the page (the edge
that goes into the scanner first) and the start of the printed bar patterns.
Horizontal patches should be placed such that there is at least 0.25
inches (6.35 mm) of white space between the lead edge of the page (the
edge that goes into the scanner first) and the start of the printed bar
patterns.
BThere must be at least 0.25 inches (6 mm) of space between the patch
code and the edge of the document.
CThe patch read ing window ends 2.0 inches (50.8 mm) from the lead edge
of the document. Hori zontal patches must not extend beyond the patch
window.
DFor vertical p atches at least 0.75 inches (19 mm) of the patch code must
appear within the patch reading area.
Paper details •Paper stock color — white p aper is the most reliable choice for p atch code
reading. If you want to make the patch pages more visible to operators or
people who prepare the documents for scanning, then you can use bright
colors for the paper stock. Light yellow paper or a light pastel color that
reflects at least 65% of the light source should work well. Use of dark color
paper stock for patch pages may lead to unreliable patch reading.
•Print — the patch bar s should always be printed in bla ck. The pr inted black
bars must reflect less than 20% of the light source. Caution should be used
when photocopying patches. Photocopiers tend to automatically scale the
document which can effect the size of black bars and white spaces, thus
altering the print specifications . A photocopier with the scale set to 100%
should be acceptable for the i5850 Scanner.
•Paper size — the length and width of the patch pages should at least
5.5 inches (139.7 mm).
•Paper weight — if you want to reuse the patch pages af ter sorting, the n the
paper weight needs to be stiff enough to successfully fly into Stack #2. For
more information refer to the section entitled, “Recommended paper
specifications” earlier in this chapter.
A-61670 August 2014 7-1
7 Maintenance
Contents Cleaning frequency chart ............... ... ................ .... ... ... ... .... ... ... ... ... ............7-2
Cleaning tools and materials.... ... ... ... .........................................................7-2
Opening the scanner cover.. .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... ............7-2
Cleaning procedures..................................................................................7-3
Vacuuming the ou tput tray and input elevator.......................................7-4
Cleaning the rollers...............................................................................7-4
Cleaning the separation roller tires .......................................................7-5
Cleaning the feed module tires .............................................................7-6
Cleaning the flippable white background strips.....................................7-6
Cleaning the imaging guides ................................................................7-7
Running a transport cleaning sheet ......................................................7-7
Final cleaning steps .. ... ... .... ... ... ... .... ... ... ... ... .... ................ ... ... ... .... ... ... ..7-7
Replacement procedures ........... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ..7-8
Replacing the feed module or feed module tires...................................7-8
Replacing the separation roller or separation roller tires.....................7-12
Replacing the pre-separation pad.......................................................7-13
Replacing the imaging guides.............................................................7-14
Replacing the flippable white background strip(s)...............................7-15
Supplies and consumables .....................................................................7-16
This chapter descr ibes th e req uir ed cleaning and main te na nce pro cedu re s fo r
the Kodak i5000 Series Scanners. The frequency of these procedures will vary
with different scanning environments, paper types and image processing
requirements. High volumes of scanning will demand more frequent cleaning
of the scanner and more frequent replacement of consumables. Lowe r
scanning volumes will allow longer times between these activities. Refer to the
“Cleaning frequency ch art” on the next p age for cleaning guidelin es. However,
you will need to determine what works best for you. Many years of production
scanning experience has proven that properly cleaning and maintaining your
scanner will result in scanning more paper in less time with less issues. A
properly maintained i5000 Series Scanner will provide years of trouble-free
operation.
Scanner consumables (tires, pre-separation pads, etc.) and cleaning supplies
are available from your scanner supplier. Consumables are sold in kits of
various sizes. The kits contain the proper mix of tires, r ollers, and pre-
separation p ads so yo u can easily replac e them at the r ecommended rate. For
example, only replacing the tires and never replacing the separation roller will
eventually minimize scanner performance. Replacing the consumables at the
recommended frequency will ensure the best performance.
NOTE: The illustrations in this section show the i5200/i5600/i5200V/i5600V
Scanner. All adjustments are the same for the i5800/i5850 Scanners
unless otherw ise no te d .
7-2 A-61670 August 2014
Cleaning frequency
chart A recommended cleaning sequence includes vacuuming the scanner
transport, cleaning the residue from the feed module tires, separation roller
tires and drive rollers an d cleaning the imaging guides.
Use the chart below as a guide to how frequently you should clea n your
scanner.
Cleaning tools and
materials Use only these cleaning tools and materials when performing routin e
maintenance on your scanner. Use of any other cleaning materials could
damage your scanner.
•Kodak Digital Science Transport Cleaning Sheets
•Kodak Digital Science Roller Cleaning Pads
• Staticide wipes for Kodak Scanners
• A vacuum cleaner with attachments
Optionally:
• Brillianize Detailer wipes
• Lint-free cloth
Opening the scanner
cover 1. Remove any documents from the input elevator and output tray.
2. Pull the scanner cover release latch forward. The scanner cover will open
partially. Raise the cover up to fully open the cover for access to the
internal components.
3. When finished cleaning the scanner or replacing a consumable, close the
scanner cover with both hands.
Procedure Start of
day Middle of
shift Start of new
shift
Vacuum output tray and input
areas (input elevator and
transport)
x
Clean all rollers x x
Vacuum transport area x x x
Clean imaging guides x x x
Run transport cleaning sheet x x
A-61670 August 2014 7-3
Cleaning procedures Cleaning your scanner and performing preventative maintenance on a regular
basis is required to ensure the best possible ima ge quality.
Some document types generate more paper dust and debris and may require
more frequent cleaning.
Before cleaning your scanner or replacing consumables, review the following
information:
• Some debris from the rubbe r tires on the feed module and se paration roller
is normal. Tire debris does not always mean that the tires are worn or
damaged. After cleaning, inspect the tires for wear, replace if needed and
replace the separ ation roller or feed module if necessary.
• When cleaning rollers/tires, allow the rollers/tires to dry completely before
scanning.
• Use only the recommended cleaning supplie s. Using unapproved clea ning
fluids or solvents ma y damage the rubber tires.
• Do not use cleaners in confined areas, use with adequate ventilation.
• Do not use cleaners on hot surfaces. Allow surfaces to cool to ambient
temperature before use .
• Do not use canned/compressed air. Use of compressed air may cause
dust to be forced into the scanner’s imaging system and lodge in an area
that causes image quality issues and ca nno t be cleaned without re movin g
the camera.
• Do not use flammable compr essed aerosols on or around the scanner.
• In addition to the recomme nded cleaning su pplies, you may use a vacuum
cleaner to remove debris from the scanner.
• Staticide wipes contain isopropanol which can cause eye irr itation and dry
skin. Wash your hands with soap and water after performing maintenance
procedures. Refer to the Material Data Safety Sheet (MSDS) for more
information. The MSDS is available on the website at:
www.kodakalaris.com/go/MSDS.
NOTE: To access the MSDS, you will need to provide the catalog
number or keyword of the supply. See “Supplies and
consumables” later in this chapter for catalog numbers.
• The roller cleaning pad contains sodium lauryl ether sulfate and sodium
silicate which can cause eye irritation. Refer to the MSDS for more
information.
7-4 A-61670 August 2014
Vacuuming the output tray
and input elevator 1. Power down the scanner.
2. Remove the output tray.
3. Thoroughly vacuum the output tray area and the input elevator area.
Cleaning the rollers Cleaning the rollers includes all of the rollers in the transport area, the
separation roller tires and the feed module tires.
1. Open the scanner cover.
2. Manually rotate and wip e th e ro llers with a roller cleaning pad.
3. Dry the rollers with a lint-free cloth.
A-61670 August 2014 7-5
Cleaning the separation
roller tires 4. Pull the separation roller cover forward and remove the separation roller.
NOTE: The separation roller cover is spring-loaded. Hold the separation
roller cover back until you r e move the separation roller, then
gently lower the separation roller cover back in place.
5. Manually rotate and wip e th e separati on roller tires with a roller cleaning
pad. For best results wipe parallel to the ribs in order to remove any
residue between the ribs.
6. Inspect the tires. If the tires show signs of wear or damage, replace the
tires. See “Replacement procedures” later in this chapter.
7. Reinsta ll the separatio n roller by aligning the slots on the separation roller
with the holders.
7-6 A-61670 August 2014
Cleaning the feed module
tires 8. Clean the feed module tires by manually rot ating and wiping the feed
module tires with a ro ller clea ning pad. For best results wipe parallel to the
ribs in order to remove any re sidue between the ribs. You do not need to
remove the feed module to clean the tires.
9. Inspect the tires. If the tires show signs of wear or damage, replace the
feed module tires. See “Replacement procedures” later in this chapter.
Cleaning the flippable
white background strips 10. Wipe the upper and lower background strips with a Staticide wipe or a
Brillianize Detailer wipe.
11. Wipe the upper and lower background strips again with an almost-dry
Staticide wipe or a clean lint-free cloth to remove any streaks.
A-61670 August 2014 7-7
Cleaning the imaging
guides 12. Wipe the uppe r an d lower ima ging guides with a Staticide wipe.
13. Wipe the uppe r an d lower ima gin g guid es again with an almost-dry
Staticide wipe to remove any streaks.
14. Close the scanner cover.
15. When finished with all cleaning procedures, turn on the scanner.
Running a transport
cleaning sheet The transport should be cleaned with a transport cleaning sheet fed several
times.
1. Remove the wrappin g from the transport cleaning sheet.
2. Adjust the input elevator and output tray side guides to the widest position.
3. Place the transport cleaning sheet in the center of the input elevator in
landscape orien tation wit h the ad he sive side up.
4. Scan the transport cleaning sheet.
5. Remove the transport cleaning sheet from the output tray and place it in
the center of the input elevator in landscape orientation with the adhesive
side down and rescan.
6. Repeat Steps 3 - 5 until the rollers are clean.
NOTE: When the transport sheet gets dirty and/or loses its tackiness, discard
it and use a new on e.
Final cleaning steps When finished run ning the transport clean ing sheet:
1. Open the scanner cover.
2. Wipe the upper and lower imaging guides with a lint-free cloth.
3. Close the scanner cover and scan a test image to ensure image quality.
7-8 A-61670 August 2014
Replacement
procedures This section provides procedur es for replacing the following parts. Use the list
below as a guideline for frequency of replacement.
•Feed module tires and separation roller tires, including the Kodak
Ultra-lightweig ht Feed Module — tire life will vary depending upon paper
types, environment and cleanliness. Nominal tire life is approximately
500,000 documents; results will vary. Degradation of feeder performance,
multiple feeds, stoppages, etc. indicate a need to change tires. Separation
roller tires may wear faster than feed module tires. When replacing feed
module tires, all four tires should be replace d at the same time. When
replacing separation roller tires, both tires should be replaced at the same
time.
•Feed module and separation roller, including the Kodak Ultra-
lightweight feed module and separation roller — it is recommended
that you install a new feed module and sep aration roller every 4th tire
change. Install a new feed module and separa tion roller at the same time.
•Pre-separation pad, including the Kodak Ultra-lightweight pre-
separation pad — it is recommended that you change the pre-separation
pad at least as often as you change the feed module/separation roller tires.
•Imaging guides — replace when the imaging guides are heavily
scratched and defects show in the image.
NOTE: The illustrations in this section may be slightly different depending on
the consumable you are changing. For example, the ultralightweight
feed module looks slightly different than the standard feed module.
The installation procedures, however, are the same.
Meters should be m aintained by the operator and reset when consumables a re
changed. The meters do not reset automatically when a consumable is
changed. Meters sho w the number of p ages scanned. Fo r more information on
viewing and using the Maintenance meters see the section entitled, “Viewing
the Maintenance meters” in Chapter 3.
Replacing the feed module
or feed module tires 1. Remove the output tray.
2. Lift up and open the printer access cover.
A-61670 August 2014 7-9
NOTE: If you do not want to remove the output tray, you can lift the front of the
output tray, then lift the printer access cover and position the printer
access cover behind the height adjustment tab.
3. Turn the feed module release knob to the Unlock symbol and release the
feed module.
4. If you are just replacing the feed module, go to S tep 11. If you are replacing
the tires, proceed with Step 5.
5. With one hand, press the locking t abs (one on each side) while holding the
lower housing with the other hand. Pull the upper housing up and away
from the rollers.
6. Remove both rollers.
7-10 A-61670 August 2014
7. Remove each tire by sliding the tire off the core assembly.
8. Install each new tire by gently pulling it over the core assembly. The tires
do not need to be installed in any specific orientation.
IMPORTANT: Do no t overstretch the tire; it may tear.
9. Replace each roller in the lower feed module housing and align the tabs on
the upper housing with the slots on the lower housing.
10. Press the upper and lower housings together until they snap into place.
Core assembly
A-61670 August 2014 7-11
11. Insert the pin on the left side of the feed module with the rod (1); align the
upper t ab with the slot (2); align the pin o n the right side of the feed modu le
with the rod (3) and turn the green feed module release knob so that it
points to the Locked symbol on the left (4) to re-engage the feed module.
Verify that the feed module is securely in place and moves freely after you
install it.
12. Close the scanner cover and the printer access cover.
13. Reinstall the output tray.
14. When finished, access the Maintenance meters on the Operator Control
Panel and touch the Reset icon to reset the Feed Tires/Feed Module
meter.
7-12 A-61670 August 2014
Replacing the separation
roller or separation roller
tires
1. Open the scanner cover.
2. Pull the separation roller cover forward and remove the separation roller.
NOTE: The separation roller cover is spring-loaded. Hold the separation
roller cover back until you r e move the separation roller, then
gently lower the separation roller cover back in place.
If you want to replace the sep aration module, do S teps 3 a nd 4. If you want
to replace the separation roller tires, go to Step 5.
3. Insert the new separation roller. Be sure to line up the slots on the
separation roller with the holders.
4. Gently release the separation roller cover back in place and close the
scanner cover.
A-61670 August 2014 7-13
To replace the tire s:
5. Replace each tire by sliding the tire off the core.
6. Install each new tire by gently pulling it over the core.
IMPORTANT: Do no t overstretch the tire; it may tear.
7. Reinsta ll the separation roller. Be sure to line up the slot s on the separation
roller with the holders.
8. Lower the separation roller holder back in place.
9. Close the scanner cover.
10. When finished, access the Maintenance meters on the Operator Control
Panel and touch the Reset icon to reset the Separation Roller Tires/
Separation Roller meter.
Replacing the pre-
separation pad Change the pre-separation pad when the frequency of multifed documents
increases.
1. Open the scanner cover.
2. Remove the pre-separation pad by lifting the pad up and out of position.
NOTE: The pre-separation pad fits snuggly in place; therefore, a little
force may be requir ed to re m ove it.
3. Install the new pre-separation pad. Be sure it snaps into place.
4. Close the scanner cover.
5. When finished, access the Maintenance meters on the Operator Control
Panel and touch the Reset icon to reset the Pre-separation pad meter.
7-14 A-61670 August 2014
Replacing the imaging
guides The imaging guides should b e replaced when they are heavily scratched and
defects show in the image.
NOTE: Handle the imaging gu ides carefully so as to not put fingerprints on the
guides.
1. Open the scanner cover.
2. Using the screwdriver provided with the scanner, loosen the screws on
each end of the lower imaging guid e and remove it from its positi on.
3. Install th e new imaging guide an d tighten the screws to se cure the imaging
guide.
4. Repeat Steps 2 and 3 to replace the upper imaging guide.
5. Close the scanner cover.
A-61670 August 2014 7-15
Replacing the flippable
white background strip(s) In the rare case that you may need to replace the flippable white background
strip(s), follow the procedures be low.
1. Turn off the scanner.
2. Open the scanner cover.
3. Using your fingers or the supplied screwdriver, loosen the two screws on
each end of the up pe r back gr ou n d str i p an d re m ov e it from its posi tion .
4. Disconnect the background strip connector.
5. Connect the new background strip connector with the cable. Be sure it is
securely in place.
6. Install the new background strip and tighten both screws on each side to
secure the background strip.
NOTE: Be sure to align the springs over the tabs in the scanner frame.
Verify that the background moves up and down freely.
7. Repeat Steps 2 - 5 to replace the lower background strip.
8. Close the scanner cover.
7-16 A-61670 August 2014
Supplies and
consumables Contact your scanner supplier to order supplies.
Supplies/Consumables CAT No.
Kodak Feeder Consumables Kit 832 7538
Kodak Extra-Large Feeder Consumables Kit 838 7938
Kodak Extra-Extra-Large Feeder Consumables Kit 146 2415
Kodak Imaging Guide Set (without Enhanced Printer) 834 8054
Kodak Imaging Guide Set (with Enhanced Printer) 871 4438
Kodak Flippable White Background (without Enhanced Printer) 808 8239
Kodak Flippable White Background (with Enhanced Prin ter) 800 0853
i5850 Scanner - Kodak Flippa ble White Background (without
Enhanced Printer) 166 7641
i5850 Scanner - Kodak Flippa ble White Background (with
Enhanced Printer) 161 2605
Kodak Feeder Kit for Ultralightweight Paper 844 5280
Manual Feed Shelf (for i5200/i5600 Scanners) 167 3953
Manual Feed Shelf (for i5800/i5850 Scanners) 169 4256
Kodak Dual Controlled Stacking Accessory 150 9546
Enhanced Printer Accessory (Front and Rear) 122 3743
Kodak Printer Ink Blotters 125 7633
Enhanced Printer Black Ink Cartridge 818 3386
Enhanced Printer Red Ink Car tridge 159 6832
Green (HP-C6602G) and Blue (HP-C6602B) ink cartrid ges can
also be used, however they are only available from an Hewlett-
Packard reseller.
N/A
Enhanced Printer: Ink Cartridge Carrier 176 3218
66.04 cm (26 in.) document extenders (qty 1 per bo x) 183 3946
76.2 cm (30 in.) document extenders (qty 1 per box) 162 6803
86.36 cm (34 in.) document extenders (qty 1 per bo x) 149 8476
Kodak Digital Science Transport Cleaning Sheets (qty 50) 169 0783
Kodak Digital Science Roller Cleaning Pads (qty 24) 853 5981
Staticide Wipes for Kodak Scanners (qty 144) 896 5519
Brillianize Detailer Wipes / for Kodak Scanners 826 6488
A-61670 August 2014 8-1
8 Troubleshooting
Contents Problem solving .........................................................................................8-1
Power button/Indicator lights......................................................................8-3
Upgrading software. ...................................................................................8-3
Contacting Service.....................................................................................8-3
Problem solving Use the chart below as a guide to check possible solutions to problems you
may encounter whe n using the Kodak i5000 Series Scanner.
Problem Possible Solution
Documents are jamming or multiple
documents are feeding Make sure that:
• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.
• all staples and paper clips have been removed from the documents.
• all rollers and tires are clean and th e sep aration roll er and feed m odule
are properly installed. See the procedures in Chapter 7, Maintenance.
• you check the Maintenance Meters on the Operator Control Panel to
see if it is time to change the rollers and/or tires.
• the leading edges of all batched documents are centered in the feeder
so that each document will come in contact with the feed rollers.
• documents with an unusual texture or surface are fed manually or
using another Document Handling setting (e.g., Fragile, Thick, Thin).
See the Scanning Setup Guide for the ISIS Driver, TWAIN Datasource
or VRS for more information.
• the gap release toggle switch is not pushed in.
• fan your documents to aid in document feeding.
•select Omit Multifeed on the Scanning screen to ignore multifeed
detection if scanning documents with a known multifeed condition.
To remove a document jam:
• Remove any do cu me n ts from the fe ed er are a .
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.
Long documents are not feeding or are
jamming • Make sure the input elevator and output tray extenders are pulled out
to provide support for long documents or use the optional document
extenders.
•i5200/i5600/i5800/i5850 Scanners: Make sure the Maximum
Document Length is set high enough. Maximum Document Length
will vary based on reso lution and scanning depth. See Chap ter 3,
“Maximum document length” for more information.
•For i5200V/i5600V: Maximum Document Length is always set at 40
inches. It is not user-settable.
• Set a lower output resolution or an alternate output format.
8-2 A-61670 August 2014
Problem Possible Solution
Image quality is poor or has degraded Make sure that the scanner and imaging guides are clean. Refer to
Chapter 7, Maintenance.
“False” paper jams or multifeeds
are occurring • Make sure that the transport area is clean.
• Select a different Document Handling setting. See the Scanning
Setup Guide for the ISIS Driver, TWAIN Datasource or VRS for more
information.
• Adjust the Multifeed Sensitivity setting in your scanning application.
See the Scanning Setup Guide for the ISIS Driver, TWAIN Datasource
or VRS for more information.
The scanner will not scan/
feed documents Make sure that:
• the power cord is plugged in and the power is on.
• the power button has been pushed on and the green LED is lit.
• the scanner cover is completely closed.
• documents are making contact with the feed module and are covering
the paper present sensor.
• documents meet specifications for size, weight, and type, etc.
• for thicker documents, toggle the gap release toggle switch during
feeding.
• you check the feed module and separation roller and pre-separ ation
pad for signs of wear, and replace these parts if necessary.
You can also power the scanner down and power it up again.
Scanner is running slow • Your host PC may not meet the mi nimum re quire ment s for the scanne r.
See Appendix A, Specifications.
• Some image processing functions may reduce scanner speed.
• Resolution (dpi) setting ma y be set to o hig h.
• Compression setting may not be set high enough.
• Your virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.
Documents are skewed durin g
scanning Make sure that:
• the input elevator side guides are adjusted to fit the documents being
fed.
• documents are being fed perpendicular to the feed module.
• all staples and paper clips have been removed from the documents.
• the feed module, separation roller, and drive rollers are clean.
• the scanner cover is firmly closed.
Scanner pauses exce ssive ly du rin g
scanning Make sure that:
• the host PC meets minimum requirements for scanning.
See Appendix A, Specifications.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• you are using a USB 2.0 connection.
You can also try changing the scanning options (compression,
resolution, output format, etc.) in your scanning application.
Roller marks or streaks appear on
documents after scanning Clean the feed module, separation roller and tires. Refer to Chapte r 7,
Maintenance.
Vertical lines appear on the image • Clean the imaging guides. Refer to Chapter 7, Maintenance.
• Enable the Str eak Filter option in your scanning application or
increase the aggressiveness.
A-61670 August 2014 8-3
Power button/
Indicator lights Stea dy gree n: the scanner is in Ready mode.
Flashing yellow: the scanner is in Low Power mode.
Steady yellow: the scanner is in Standby mode.
Upgrading software Kodak Alaris updates drivers and firmware to correct issues and add new
features. If you encounter errors, verify that you are running the latest scanner
software version before you call Technical Support. Go to:
www.kodakalaris.com/go/disupport, access i5000 Software and Drivers and
download the most recent upgrade.
Contacting Service 1. Visit www.kodakalaris.com/go/dicontacts to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Scanning app lica tio n yo u ar e us ing .
A-61670 August 2014 A-1
Appendix A Specifications
Scanner Type/Speed •i5200/i5200V Scanner: desktop duplex color scanner that scans up to 140
pages pe r minute (200/300 dpi, black and white/color/grayscale, landscape
orientation), Normal Document Handling A4 size documents.
•i5600/i5600V Scanner: desktop duplex color scanner that scans up to 170
pages pe r minute (200/300 dpi, black and white/color/grayscale, landscape
orientation), Normal Document Handling A4 size documents.
•i5800/i585 0 Scanner: floor-standing duplex color scanner that scans up to
210 pages pe r minute (200/300 dpi, black and white/color/grayscale,
landscape orientation), Normal Document Handling A4 size documents.
Scanning Technology Dual CCD
Output Resoluti ons 100, 150, 200, 240, 300, 400, 500 and 600 dpi
File Format Output TIFF, JPEG
Scan Area i5200/i5600/i5800/i5850: Scans up to 30.5 x 457.2 cm (12 x 180 inches)
i5200V/i5600V: Scans up to 30.5 x 101.6 cm (12 x 40 inches).
ADF Capacity 750 sheets of 20 lb. (80 g/m2) bond paper
Recommended Daily Volume Unlimited
Illumination LED
Electrical Requirements 100 - 240 V (international), 50/60 Hz
Scanner Dimensions
i5200/i5600 Scanners
i5200V/i5600V Scanners
i5800/i5850 Scanners
With input elevator open:
Height: 43.4 cm (17.1 in.)
Width: 69.3 cm (27.3 in.)
Depth: 65.3 cm (25.7 in.)
With input elevator closed:
Height: 43.4 cm (17.1 in.)
Width: 69.3 cm (27.3 in.)
Depth: 51 cm (20.1 in. )
Height: 106.7 cm (42.0 in.) - 130.8 cm (51.5 in.)
Width: 69.3 cm (27.3 in.)
Depth: 82.3 cm (32.4 in.)
Scanner Weight (Unpacked)
Scanner Weight (Packed)
i5200/i5600/i5200V/i5600V Scanners: 57.6 kg (127 lb.)
i5800/i5850 Scanners: 185.9 kg (410 lb.)
i5200/i5600/i5200V/i5600V Scanners: 69.0 kg (152 lb.)
i5800/i5850 Scanners: 257.2 kg (567 lb.)
Host Connection Hi-speed USB 2.0; USB 3.0 compatible
Operating Temperature 15°C to 35°C (59°F to 95°F)
Humidity 15 to 76% relative humidity
Environmental Factors Energy Star qualified scanners
A-2 A-61670 August 2014
System requirements Following is the r ecommended system configuration to ru n Kodak i5000 Series
Scanners.
For i5200/i5600/i5800/i5850 Scanners
• PC: Intel® Core™ 2 Duo 3GHz, 4GB RAM, USB 2.0 or higher
For i5200V/i5600VScanners
• PC: Intel® Core™ Quad, 3GHz, 4 GB RAM, USB 2.0 or higher
Supported operati ng systems:
• Microsoft Windows XP (Professional); SP2
• Microsoft Windows Vista; SP1
• Microsoft Windows Vista x64 Edition
• Microsoft Windows 7 (32- and 64-bit)
• Microsoft Windows 8 (32- and 64-bit)
• Microsoft Windows 8.1 (32- and 64-bit)
Included Drivers:
• Windows operating systems: TWAIN, ISIS, WIA
VRS (for Kodak i5200V and i5600V Scanners only)
Power Consumption -
Scanner Idle - not imaging: <115 watts (all models)
Running - imaging:
<215 watts (i5200/i5600/i5200V/i5600V Scanners)
<250 watts (i5800 Scanner)
Low Power mode: <4 watts
Standby: <1.0 watts
Acoustic Noise
(Sound Pressure level at
Operator Position)
Scanning: less than 67 dB(A)
Standby: less than 42.3 dB(A)
Electrical rating i5200/i5600/i5200V/i5600V: 1/N/PE ~ 100 -240 VAC 2.8 - 1.5A 50/60 Hz
i5800/i5850: 1/N/PE ~ 100 -240 VAC 3.3 - 1.5A 50/60 Hz
A-61670 August 2014 B-1
Appendix B Warranty - US and Canada only
Congratulations on the purchase of a Kodak Scanner. Kodak Scanners are designed to provide end users wi th the highest
performance and reliability. All Kodak Scanners are covered by the following Limited Warranty.
Limited Warranty for Kodak Scanners
Kodak Alaris Inc. provides the following Limited Warranty on Kodak Scanners (excluding spare parts and consumables)
distributed by Kodak or through Koda k’s authorized distribution channels:
Kodak warrants that a Kodak Scanner, from the time of sale through the Limited Warranty period applicable to the Product, will
be free of defects in materials or workmanship and will conform to the performance specifications applicable for the particular
Kodak Scanner.
All Kodak Scanners are subject to the Warranty Exclusions described below. A Kodak Scanner found to be defective or which
does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak’s option.
Purchasers may determine the applicable Limite d Warranty period for the Kodak Scanners purchased by calling
(800) 822-1414, or by visiting www .kodakalaris.com/go/disupport or by reviewing the Limited W arranty Summary Card enclosed
with the Kodak Scanner.
Proof of purchase is require d to demonstrate eligibility for warranty service.
Warranty exclusions
Kodak’s Limited Warranty does not apply to a Kodak Scanner that has been subjected to physical damage after purchase,
caused, for example, by casualty, accident, acts of God or transportation, including (a) by a failure to properly package and ship
the Scanner back to Kodak for warranty service in accordance with Kodak’s then current Packaging and Shipping Guidelines,
including failure to replace the shipping restraint prior to shipping, or by a failure to remove the shipping restraint prior to use; (b)
resulting from the user’s installation, system integration, programming, re-installation of user operating systems or applications
software, systems engineering, relocation, reconstruction of data, or removal of the product or any component (including
breakage of a connector , cover, glass, pins, or seal); (c) from service, modification or repair not performed by Kodak or a service
provider authorized by Kodak or by tampering, use of counterfeit or other non-Kodak components, assemblies, accessories, or
modules; (d) by misuse, unreasonable handling or maintenan ce, mistreatment, operator error, failure to provide proper
supervision or maintenance, including us e of cleaning products or other accessories not approved by Kodak or use in
contravention of recommended procedures or specifications; (e) by environmental conditions (such as excessive heat or other
unsuitable physical operating environment), corrosion, staining, electrical work external to the product or failure to provide
electro-static discharge (ESD) protection; (f) by failure to install firmware updates or releases available for the product and (g)
by such other supplemental exclusions published from time to time online at www.kodakalaris.com/go/disupport or by calling
(800) 822-1414.
Kodak provides no Limited Warranty for products purchased from countries other than the United States. Purchasers of
products from foreign distribution channels must seek warranty coverage, if any, through the original source of purchase.
Kodak provides no Limited Warranty for products that are purchased as part of a third party manufacturer’s product, computer
system or other electronic device.
Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer’s
product or system.
The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty
(30) days, whichever is longer.
Installation Warning and Disclaimer
KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE
SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS OF THE
CAUSE. SUCH DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT LIMITED TO,
LOSS OF REVENUE OR PROFIT, LOSS OF DAT A, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, COST OF ANY
SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty
prevail.
B-2 A-61670 August 2014
How to obtain Limited Warranty service
Kodak Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User’s
Guide will answer most of the technical questions the end user might have regarding proper installation, operation and
maintenance of the product. However, should additional technical support be required, you may visit our website at:
www.kodakalaris.com/go/disupport or contact: Kodak’ s Response Center: (800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak holidays) 8 a.m. to 5 p.m. (customer local time).
Before placing the call, the eligible purchaser sho uld have the Kodak Scanner model numbe r, part number, serial number and
proof of purchase available. The eligible pu rchaser should also be prepared to provide a description of the problem.
Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run
some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response
Center in determining if the problem is the Kodak Scanner or ano ther component and if the prob lem can be resolved over the
phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a
purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as need ed, a service
request will be initiate d and repair or replacement procedure s wi ll follow.
Packaging and shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping damage.
Failure to do so will void the Kodak Scanner warranty. Kodak advises the purchaser to keep the original box and packing
materials for storing or shipping. Kodak is not responsi ble for issues related to shipping damage. The purchaser must return
only the Kodak Scanner. Prior to shipmen t, purcha s er must remove and retain all “add-on” items, (i.e. adapters, cables,
software, manuals, etc.). Kodak accepts no responsibility for these items and they will not be returned with the repaired or
replacement Kodak Scanner. All products should be returned to Kodak in the original shipping container, or an authorized
packaging box for the units being returned. Purchaser must install the shipping restraint before the Kodak Scanner is shipped.
When the original packaging is not availab le, contact Koda k’s Response Center at (800) 822-1414 for part numbers and
replacement packaging ordering information.
Return procedure
Eligible purchasers seeking services for Kodak Scanners covered under this Limited Warranty must obtain a Return Material
Authorization number (“RMA”) by calling (800) 822-1414 and within ten (10) business days from the date of is suance of the
RMA must return the Kodak Scanner to th e address designated in the RMA at the end user’s own expense and risk, in
compliance with Kodak’s current Packaging and Shipping Guidelines.
Any defective products or parts replaced by Kodak become the property of Kodak.
Customer responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END
USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. KODAK IS, WITHOUT
LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service descriptions
Eastman Kodak Company (Kodak) offers a range of service programs to support its Limited Wa rranty and to assist with the use
and care of the Kodak Scanner (“Service Methods”). A Kodak Scanner represents an important investment. Kodak Scanners
provide the productivity needed to stay competitive. The sudden loss of this productivity, even temporarily , could seriously affect
the ability to meet commitments. Downtime can be very expensive, not just in the cost of the repair but also in time lost. To help
alleviate these problems, Kodak may use one of the service methods liste d below, depending upon product type, in providing
service under its Limited Warranty.
Included with selected Kodak Scanners is a Limited Warranty Registration card and a Limited Warranty Summary card. The
Limited Warranty Summary card is specific by model. The Limited Warranty Summary card contains important warranty
information, including th e model number and the Limited Warranty. Refer to the Limited Warranty Summary card to determine
the available Service Methods applicable to the particular Kodak Scanner.
If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located, additional information may be
obtained about the product, including updated warranty and service program information and restrictions, online at
www.kodakalaris.com/go/disupport or by phone at (800) 822-1414.
To avoid service delays, Kodak urges end users to complete and return the enclosed Limited W arranty Registration Card at the
first opportunity. If you cannot locate the Limited Warranty Registration card, you may register online at www.kodakalaris.com/
go/disupport or by phone at (800) 822-1414.
Kodak also provides a variety of service programs that may be purchased to assist with the use and care of the Kodak Scanner .
Kodak is committed to providing its customers with quality, performance, reliability and service under the Limited Warranty.
We expect to have a supply of spare parts and consumables for at least 5 years after product manufacture has been
discontinued.
A-61670 August 2014 B-3
On-site service
For the selected Kodak Scanner, and after the Response Center verifies a hardware problem, a service call will be opened and
logged. An Kodak Field Engineer will be dispatched to the product location to perform repair service if the product is located
within the contiguous forty-eight (48) United S t ates, in cert ain areas of Alaska and Hawaii, and if there are no security, safety or
physical requirements that would restrict the Field Engineer’s access to the scanner. For additional information on service
areas, visit our website at: www.kodakalaris.com/go/disupport. On-Site Service will be provided between the hours of 8 a.m.
and 5 p.m. local time, Monday through Friday (excluding Kodak holidays).
AUR
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product
defect, for eligible purchasers of certain Kodak Scanners, Kodak will repl ace that product within two business days.
The AUR provides advance replacement on specifi c fail ed or broken Kodak Scanner. To be eligible to take advantage of the
AUR, the eligible purchaser must obtain an RMA number. The RMA number should be kept in the event that the status of the
replacement product needs to be checked. The eligible purchaser will be asked for the address where the replacement product
is to be shipped. The eligible purchaser will al so be provided packing and shipping instructio ns for the malfunctioning product .
The eligible purchaser will the n receive a replacement product within 2 business days after the service call ini tiation and
Kodak’s receipt of the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end
user’s receipt of the replacement product or the end user will be charged the list price of the replacement product. Shipment of
replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipment s not made under
Kodak’s directions and choice of freight carrier may void the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all accessories (which include power cord, documentation, etc.) that
are not covered by the Limited Warranty. The box and packaging in which the replacement product was shipped must be used
to return the malfunctioning product. If the malfunctioning product is not returned in the box and packaging in which the
replacement product was shipped the Limited Warranty may be voided. The Return Material Authorization Number (“RMA”)
must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.
Depot service
If the Kodak Scanner is not eligible for Adva nce Exchange or On-Site Service, an eligible purchaser may utilize our Depot
Repair Service. The eligible purchaser will be instructed to ship the prod uct to the neare s t authorized Depot Repair Center.
Product must be shipped at the eligible purcha ser’s risk and expense to the repair center. Before the product is returned to the
repair center, be sure to remove all accessories (which include power cord, do cumentation, etc.) not covered by the Limited
Warranty. All products should be returned to Kodak in the original shi pping container, or in a recommended packing box. The
Kodak Scanner must have the shippin g restraint installed before it is shipped. When the original packaging is not available,
contact Kodak’s Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Kodak
Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) business
days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the
box to ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
Important restrictions
Eligibility: The Advance Exchange Program and the Depot Service are availab le to eligible purchasers in the fifty (50) United
States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for
products purchased from authorized distributors of Kodak. Th e Kodak Scanner will be inelig ible for any service under warranty
if the product falls under any of Kodak’s then-current Warranty Exclusions, including a purchaser’s failure to return defective
products to Kodak in compliance with Kodak’s then current Packaging and Shipping Guidelines. Persons are only considered
“eligible purchasers” or “end users” if they originally purchased the Kodak Scanner for their own personal or business use, and
not for resale.
Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed.
Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide
are not covered under the Limited Warranty.
If any of the above excluded parts or services are required, they may be available through an authorized service provider at
their hourly rates and at terms then in effect.
Any defective products or parts replaced by Kodak become the property of Kodak.
B-4 A-61670 August 2014
Contacting Kodak
For Information on Kodak Scanners:
Website: www.kodakalaris.com/go/docimaging
For U.S. Service, Repair and Technical Assistance by Telephone:
Telephone technical support is available Monday-Friday between the hours of 8 a.m. to 5 p.m. (customer lo cal time) excluding
Kodak holidays. Phone: (800) 822-1414
For Technical Documentation, Service Program Information and FAQ’s available 24 hours a day:
Website: www.kodakalaris.com/go/docimaging
