Table of Contents
- Chapter 1. Overview
- Chapter 2. Specifications
- Chapter 3. Changing the administrator password and other settings
- Chapter 4. Meeting console lock
- Chapter 5. Replacing hardware
- Before replacing hardware
- Knowing FRUs (including CRUs)
- Locating FRUs (including CRUs)
- Replacing the cable management door
- Replacing the internal microphones
- Removing the system cover
- Replacing the video capture card
- Replacing the Skype board
- Replacing the Wi-Fi card
- Replacing the system fan
- Replacing the heat sink
- Replacing the coin-cell battery
- Replacing the microprocessor
- Replacing the system board
- Replacing a memory module
- Replacing the M.2 solid-state drive
- Replacing the LED board
- Replacing the hinge pipe
- Replacing the internal speakers
- Replacing the infrared board
- Replacing the Wi-Fi antennas
- Completing the parts replacement
- Appendix A. Notices
- Appendix B. Trademarks
Lenovo Hub 500 for Zoom User Manual
Displayed below is the user manual for Hub 500 for Zoom by Lenovo which is a product in the All-in-One PCs/Workstations category. This manual has pages.
Related Manuals
Hub 500 User Guide and Hardware
Maintenance Manual
Machine Types: 10V5 and 10V6
Note: Before using this information and the product it supports, be sure to read and understand the
Important Product Information Guide and Appendix A “Notices” on page 61.
Second Edition (July 2019)
© Copyright Lenovo 2018, 2019.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.
Contents
Chapter 1. Overview . . . . . . . . . . . 1
Front view . . . . . . . . . . . . . . . . . . 1
Right-side and left-side view . . . . . . . . . . . 3
System board, Skype board, and video capture
card . . . . . . . . . . . . . . . . . . . . 4
Machine type and model label . . . . . . . . . . 7
Chapter 2. Specifications . . . . . . . . 9
Chapter 3. Changing the
administrator password and other
settings. . . . . . . . . . . . . . . . . 11
Chapter 4. Meeting console lock . . . 13
Attaching a Kensington-style cable lock . . . . . 13
Chapter 5. Replacing hardware . . . . 15
Before replacing hardware . . . . . . . . . . 15
Knowing FRUs (including CRUs) . . . . . . . . 15
Locating FRUs (including CRUs) . . . . . . . . 16
Replacing the cable management door. . . . . . 18
Replacing the internal microphones . . . . . . . 20
Removing the system cover . . . . . . . . . . 22
Replacing the video capture card . . . . . . . . 25
Replacing the Skype board . . . . . . . . . . 26
Replacing the Wi-Fi card . . . . . . . . . . . 28
Replacing the system fan . . . . . . . . . . . 32
Replacing the heat sink . . . . . . . . . . . . 33
Replacing the coin-cell battery . . . . . . . . . 35
Replacing the microprocessor . . . . . . . . . 37
Replacing the system board . . . . . . . . . . 41
Replacing a memory module. . . . . . . . . . 43
Replacing the M.2 solid-state drive . . . . . . . 45
Replacing the LED board . . . . . . . . . . . 47
Replacing the hinge pipe . . . . . . . . . . . 50
Replacing the internal speakers . . . . . . . . 54
Replacing the infrared board . . . . . . . . . . 55
Replacing the Wi-Fi antennas . . . . . . . . . 56
Completing the parts replacement . . . . . . . 58
Appendix A. Notices . . . . . . . . . . 61
Appendix B. Trademarks . . . . . . . 63
© Copyright Lenovo 2018, 2019 i
ii Hub 500 User Guide and Hardware Maintenance Manual
Chapter 1. Overview
This chapter provides basic information to help you get familiar with your meeting console.
Front view
Note: Your meeting console model might look slightly different from the illustration.
CAUTION:
Move the meeting console by holding the base instead of the hinge or the LCD panel.
Figure 1. Moving the meeting console
Figure 2. Front view
1 Internal microphones (2) 2 Motion sensor
3 System-status indicator (LED ring)
© Copyright Lenovo 2018, 2019 1
1 Internal microphone
Used to amplify your voice in a meeting without using an external microphone.
2 Motion sensor
When the meeting console is on, the motion sensor can detect whether you are in front of the screen. When
you exit a meeting and move away from the meeting console, the screen will dim after several minutes
(determined by your settings). When you move in front of the dimmed screen, it will brighten automatically.
Note: The screen will also brighten when you tap it.
3 System-status indicator
The LED ring at the bottom of the hinge shows the system status of the meeting console.
• Off: The meeting console is off.
• White light rotates and then is solid on: You enter Microsoft Teams Rooms or Zoom Room System, or
log in to Microsoft Teams Rooms or Zoom Room System successfully, or exit the meeting.
• Solid white: The meeting console is turned on or in the idle mode.
• Solid green: A meeting is in progress.
• Solid red: Your microphone is mute in a meeting.
Note: Only the basic behaviors of the LED ring are listed above.
2Hub 500 User Guide and Hardware Maintenance Manual
Right-side and left-side view
Note: Your meeting console model might look slightly different from the illustration.
Figure 3. Right-side and left-side view
1 Power indicator 2 Power button
3 Internal speakers (2) 4 Security-lock slot
5 Power adapter connector 6 HDMITM out connectors (2)
7 USB 3.1 Gen 1 connectors (4) 8 HDMI in connector
9 Headset connector 10 Ethernet connector
1 Power indicator
This indicator is on when the meeting console is on.
2 Power button
Used to turn on your meeting console. When you cannot shut down the meeting console from the operating
system, press and hold the power button for four or more seconds to turn off the meeting console.
3 Internal speaker
Used to listen to the high-quality sounds from the meeting console without using a headset or headphones.
Chapter 1.Overview 3
4 Security-lock slot
Used to secure a Kensington-style cable lock.
5 Power adapter connector
Used to connect the power adapter to the meeting console for power supply.
6 HDMI out connector
Used to send audio and video signals from the meeting console to another audio or video device, such as a
high-performance monitor.
7 USB 3.1 Gen 1 connector
Used to connect a USB-compatible device. For optimal data transfer, connect a USB 3.1 Gen 1 device to a
USB 3.1 Gen 2 or USB 3.1 Gen 1 connector instead of a USB 2.0 connector.
8 HDMI in connector
Used to receive audio and video signals from an external computer with HDMI signals output.
9 Headset connector
Used to connect a headset to the meeting console.
To enable the headset function, do the following:
For Microsoft Teams Rooms:
1. In the Skype mode, tap Settings ➙ Settings.
2. Enter the default administrator password “sfb” and tap Yes.
3. Tap Features, and then select Headset Microphone (Lenovo Hub500 Audio) in the Microphone for
Conferencing area.
4. Tap Save and Exit.
Note: The Bluetooth headset function can be enabled only in the administrator mode.
For Zoom Room System:
1. Tap Settings ➙ Microphone.
2. Select Headset Microphone (Lenovo Hub500 Audio) in the Source area.
3. In the pop-up window, enter the default administrator password “00000”.
10 Ethernet connector
Used to connect an Ethernet cable for network access.
System board, Skype board, and video capture card
Note: See “Front view” on page 1 and “Right-side and left-side view” on page 3 for additional component
descriptions.
4Hub 500 User Guide and Hardware Maintenance Manual
Figure 4. System board
1 Microprocessor socket 2 Coin-cell battery
3 System fan connector 4 Skype board I2C connector
5 Skype board USB 2.0 connector (for the motion
sensor)
6 Skype board USB 2.0 connector (for audio signals)
7 PCH 8 M.2 Wi-Fi card slot
9 Power button board 10 Skype board power connector
Chapter 1.Overview 5
11 Video capture module connector (connected to the
video capture card)
12 Skype board DisplayPort® connector
13 M.2 solid-state drive slot 14 Memory slot (DIMM1)
15 Memory slot (DIMM2)
Figure 5. Skype board and video capture card
1 3-in-1 connector (connected to the integrated
microphones, the LED board, and the motion sensor)
2 Internal speaker connector
3 Touch connector 4 Embedded DisplayPort connector
5 USB 2.0 connector (for audio signals and the motion
sensor)
6 I2C connector
7 DisplayPort connector 8 Power connector
9 Video capture module connector
6Hub 500 User Guide and Hardware Maintenance Manual
Machine type and model label
The machine type and model label identifies the meeting console. When you contact Lenovo for help, the
machine type and model information helps support technicians to identify the meeting console and provide
faster service. The machine type and model label is attached on the meeting console as shown.
Figure 6. Machine type and model label
Chapter 1.Overview 7
8Hub 500 User Guide and Hardware Maintenance Manual
Chapter 2. Specifications
Power supply
• 90-watt automatic voltage-sensing power supply
Storage drives
• M.2 solid-state drive
Video features
• HDMI in connector
• HDMI out connector
Audio features
• Headset connector
• Internal microphones
• Internal speaker
Input/Output (I/O) features
• Audio connectors (headset)
• Display connectors (HDMI in and HDMI out)
• Ethernet connector
• USB 3.1 Gen 1 connector
Network features
• Ethernet LAN
• Wireless LAN
• Bluetooth
Physical dimensions
• Width: 280.0 mm (11.0 inches)
• Height: 180.0 mm (7.1 inches)
• Depth: 193 mm (7.6 inches)
Weight (without the package)
Maximum configuration as shipped: 2.5 kg (5.0 lb)
© Copyright Lenovo 2018, 2019 9
10 Hub 500 User Guide and Hardware Maintenance Manual
Chapter 3. Changing the administrator password and other
settings
For Microsoft Teams Rooms
• Tap Settings ➙ Settings.
• Enter the default administrator password “sfb” and tap Yes.
• Change the basic settings as desired.
• To change advanced settings, tap Windows Settings ➙ Go to Admin Sign-in.
• Select the administrator mode and enter the administrator password again. Microsoft® Windows®user
interface is displayed.
• Change the advanced settings as desired.
• To change the administrator password, tap the Start button to open the Start menu.
• Tap Settings ➙ Accounts ➙ Sign-in options, and then follow the on-screen instructions.
• To return to Microsoft Teams Rooms, restart the meeting console.
For Zoom Room System
• Tap Settings.
• Change the basic settings as desired.
• To change advanced settings, tap Settings ➙ Room ➙ Windows Settings.
• Enter the passcode “00000” and tap Continue.
• Select the ZoomRoomsAdmin mode and enter the administrator password. Microsoft® Windows® user
interface is displayed.
Note: Change the password from blank to your desired password before you log in the
ZoomRoomsAdmin mode for the first time.
• Change the advanced settings as desired.
• To change the administrator password, tap the Start button to open the Start menu.
• Tap Settings ➙ Accounts ➙ Sign-in options, and then follow the on-screen instructions.
• To return to Zoom Room System, restart the meeting console.
© Copyright Lenovo 2018, 2019 11
12 Hub 500 User Guide and Hardware Maintenance Manual
Chapter 4. Meeting console lock
This chapter provides instructions on how to lock your meeting console with the locking device to keep your
meeting console safe.
Attaching a Kensington-style cable lock
You can use a Kensington-style cable lock to secure your meeting console to a desk, table, or other
nonpermanent fixture. The cable lock connects to the security-lock slot at the rear of your meeting console.
Depending on the type selected, the cable lock can be operated with a key or combination. The cable lock
also locks the buttons used to open the system cover. This is the same type of lock used with many
notebook meeting consoles. You can order such a cable lock directly from Lenovo by searching for
Kensington at:
http://www.lenovo.com/support
Figure 7. Attaching a Kensington-style cable lock
© Copyright Lenovo 2018, 2019 13
14 Hub 500 User Guide and Hardware Maintenance Manual
Chapter 5. Replacing hardware
This chapter provides instructions on how to replace hardware for your meeting console.
Before replacing hardware
Attention: Do not open your meeting console or attempt any repairs before reading this section and the
Important Product Information Guide.
Notes before replacing hardware
• Use meeting console components provided only by Lenovo.
• When installing or replacing an option, use the appropriate instructions explained in this manual along with
the instructions that come with the option.
• In most areas of the world, Lenovo requires the return of defective CRUs. Information about this will come
with the CRU or will come a few days after the CRU arrives.
Handling static-sensitive devices
Do not open the static-protective package containing the new part until the defective part has been removed
and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage
meeting console components and options.
When you handle options and other meeting console components, take these precautions to avoid static-
electricity damage:
• Limit your movement. Movement can cause static electricity to build up around you.
• Always handle options and other meeting console components carefully. Handle PCI/PCIe cards, memory
modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.
• Prevent others from touching the options and other meeting console components.
• Touch the static-protective package containing the part to a metal expansion-slot cover or other
unpainted metal surface on the meeting console for at least two seconds. This reduces static electricity
from the package and your body before you install or replace a new part.
• When possible, remove the new part from the static-protective package, and install it directly in the
meeting console without setting the part down. When this is not possible, place the static-protective
package on a smooth, level surface and place the part on the package.
• Do not place the part on the system cover or other metal surface.
Knowing FRUs (including CRUs)
• Field Replaceable Units (FRUs) are computer parts that a trained technician can upgrade or replace. FRUs
include all CRUs. For detailed FRU information, such as the FRU part numbers and supported meeting
console models, go to:
http://www.lenovo.com/serviceparts-lookup
• Customer Replaceable Units (CRUs) are computer parts that a user can upgrade or replace.
– Self-service CRUs: You can install self-service CRUs easily. These CRUs might be stand-alone,
latched, or secured by up to two screws. Examples of self-service CRUs include the keyboard, mouse,
any USB device. You are responsible for replacing all self-service CRUs.
– Optional-service CRUs: Handling optional-service CRUs requires some technical skills and simple tools
(such as a screwdriver). These CRUs are isolated parts within the computer. They are usually
© Copyright Lenovo 2018, 2019 15
concealed by an access panel that is secured by more than two screws. You must remove the screws
and panel to access the specific CRU. Optional-service CRUs can be removed and installed by users
or, during the warranty period, by a Lenovo service technician.
Before replacing FRUs
Before replacing any FRU, read the following:
• Only certified and trained personnel can service the meeting console.
• Before replacing an FRU, read the entire section about replacing the part.
• Be extremely careful during writing operations such as copying, saving, or formatting.
The sequence of the drives in the meeting console that you are servicing might have been altered. If you
select an incorrect drive, data or programs might be overwritten.
• Replace an FRU only with another FRU of the correct model.
When you replace an FRU, ensure that the model of the machine and the FRU part number are correct.
• An FRU should not be replaced because of a single, unreproducible failure.
Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as
cosmic radiation, electrostatic discharge, or software errors. Consider replacing an FRU only when a
problem recurs. If you suspect that an FRU is defective, clear the error log and run the test again. If the
error does not recur, do not replace the FRU.
• Only replace a defective FRU.
Locating FRUs (including CRUs)
Notes:
• Self-service CRUs: 10 and 11
• Some of the following components are optional.
• To replace a component that is not in the list below, contact a Lenovo service technician. For a list of
Lenovo Support phone numbers, go to:
http://www.lenovo.com/support/phone
16 Hub 500 User Guide and Hardware Maintenance Manual
Figure 8. Locating FRUs (including CRUs)
1 Front panel 2 Hinge pipe
3 Upper cover 4 LED board
5 System fan 6 M.2 solid-state drive
7 Microprocessor 8 Coin-cell battery
9 Memory modules (2) 10 Power adapter
11 Power cord 12 Chassis
13 Skype board audio cable 14 Skype board I2C cable
15 Skype board DisplayPort cable 16 Skype board power cable
Chapter 5.Replacing hardware 17
17 Skype board 18 Skype board bracket
19 Wi-Fi card shield 20 Wi-Fi card
21 Skype board holder 22 Video capture card
23 Video capture module cable 24 System board
25 Cable management door 26 Heat sink
27 Hinge assembly 28 Infrared board
29 Internal speakers (2) 30 3-in-1 cable (connected to the integrated
microphones, the LED board, and the motion sensor)
31 Embedded DisplayPort cable 32 Touch cable
33 Back cover 34 Wi-Fi antennas
35 Internal microphones
Replacing the cable management door
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove all connected devices, turn off the meeting console, and disconnect the power cord from the
electrical outlet.
2. Unlock the Kensington-style cable lock.
3. Replace the cable management door.
Figure 9. Opening the cable management door
18 Hub 500 User Guide and Hardware Maintenance Manual
Figure 12. Closing and locking the cable management door
4. Use the Kensington-style cable lock to lock the meeting console.
5. Reconnect all devices to the meeting console and the power cord to the electrical outlet.
Replacing the internal microphones
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove all connected devices, turn off the meeting console, and disconnect the power cord from the
electrical outlet.
2. Unlock the Kensington-style cable lock.
3. Replace the internal microphones.
20 Hub 500 User Guide and Hardware Maintenance Manual
Note: Before you install the new internal microphones, disconnect the cable from the failing internal
microphones to the new one.
Figure 15. Installing the internal microphones
Figure 16. Closing the back cover
4. Use the Kensington-style cable lock to lock the meeting console.
5. Reconnect all devices to the meeting console and the power cord to the electrical outlet.
Removing the system cover
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
CAUTION:
Before you open the system cover, turn off the meeting console and wait several minutes until the
meeting console is cool.
22 Hub 500 User Guide and Hardware Maintenance Manual
1. Remove all connected devices, turn off the meeting console, and disconnect the power cord from the
electrical outlet.
2. Unlock the Kensington-style cable lock.
3. Remove the system cover.
Figure 17. Removing the screws on the bottom
Figure 18. Opening the cable management door
Chapter 5.Replacing hardware 23
Figure 19. Removing the screw on the side
CAUTION:
Slide the system cover without undue force so that the cables connected to the Skype board and
the system board will not be broken.
Figure 20. Sliding the system cover out
4. Disconnect all the cables from the Skype board and the system board except the Wi-Fi antenna cables.
5. Remove the video capture card. For details, see “Replacing the video capture card” on page 25.
6. Remove the Skype board. For details, see “Replacing the Skype board” on page 26.
7. Remove the Wi-Fi antenna cables. For details, see “Replacing the Skype board” on page 26.
8. Remove the system cover completely from the chassis.
24 Hub 500 User Guide and Hardware Maintenance Manual
Replacing the video capture card
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Disconnect the video capture card cable from the video capture card.
2. Replace the video capture card.
Figure 21. Removing the video capture card
Figure 22. Installing the video capture card
3. Connect the video capture card cable to the new video capture card.
4. Complete the replacement. See “Completing the parts replacement” on page 58.
Chapter 5.Replacing hardware 25
Replacing the Skype board
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the video capture card. For details, see “Replacing the video capture card” on page 25.
2. Record the cable routing and cable connections, and then disconnect all cables from the Skype board.
3. Replace the Skype board.
Figure 23. Removing the Skype board with the bracket and holder
Figure 24. Removing the Skype board bracket
26 Hub 500 User Guide and Hardware Maintenance Manual
Figure 27. Installing the Skype board bracket
Figure 28. Installing the Skype board with the bracket and holder
4. Route all the cables that you disconnected from the failing Skype board, and then reconnect the cables
to the new Skype board.
5. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the Wi-Fi card
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Replace the Wi-Fi card.
• Type 1
28 Hub 500 User Guide and Hardware Maintenance Manual
Figure 32. Installing the Wi-Fi card
Figure 33. Connecting the Wi-Fi antenna cables
Figure 34. Installing the Wi-Fi card shield
• Type 2
30 Hub 500 User Guide and Hardware Maintenance Manual
Figure 38. Installing the Wi-Fi card
Figure 39. Connecting the Wi-Fi antenna cables
Figure 40. Installing the Wi-Fi card shield
3. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the system fan
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Disconnect the system fan cable from the system board.
32 Hub 500 User Guide and Hardware Maintenance Manual
3. Replace the system fan.
Figure 41. Removing the system fan
Figure 42. Installing the system fan
4. Connect the new system fan cable to the system board.
5. Complete the replacement. See “Completing the parts replacement” on page 58.
Replacing the heat sink
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
CAUTION:
Chapter 5.Replacing hardware 33
The heat sink might be very hot. Before you open the system cover, turn off the meeting console and
wait several minutes until the meeting console is cool.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the system fan. For details, see “Replacing the system fan” on page 32.
3. Replace the heat sink.
Notes:
• Carefully remove the screws from the system board to avoid any possible damage to the system
board. The screws cannot be removed from the heat sink.
• You might have to gently twist the heat sink to free it from the microprocessor.
• Do not touch the thermal grease while handling the heat sink.
Figure 43. Removing the heat sink
34 Hub 500 User Guide and Hardware Maintenance Manual
Figure 44. Installing the heat sink
4. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the coin-cell battery
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
Note: To dispose of the coin-cell battery, refer to “Lithium coin-cell battery notice” in the Safety, Warranty,
and Setup Guide.
Your meeting console has a special type of memory that maintains the date, time, and settings for built-in
features, such as parallel connector assignments (configurations). A coin-cell battery keeps this information
active when you turn off the meeting console.
The coin-cell battery normally requires no charging or maintenance throughout its life; however, no coin-cell
battery lasts forever. If the coin-cell battery fails, the date, time, and configuration information (including
passwords) are lost. An error message is displayed when you turn on the meeting console.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the system fan. For details, see “Replacing the system fan” on page 32.
3. Remove the heat sink. For details, see “Replacing the heat sink” on page 33.
4. Replace the coin-cell battery.
Chapter 5.Replacing hardware 35
Figure 45. Opening the retainer
Figure 46. Removing the coin-cell battery
36 Hub 500 User Guide and Hardware Maintenance Manual
Figure 47. Installing the coin-cell battery
Figure 48. Closing the retainer
5. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the microprocessor
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
CAUTION:
The heat sink and microprocessor might be very hot. Before you open the system cover, turn off the
meeting console and wait several minutes until the meeting console is cool.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the system fan. For details, see “Replacing the system fan” on page 32.
Chapter 5.Replacing hardware 37
3. Remove the heat sink. For details, see “Replacing the heat sink” on page 33.
4. Record the cable routing and cable connections, and then disconnect all cables from the system board.
5. Replace the microprocessor.
Notes:
• Your microprocessor and socket might look different from the one illustrated.
• Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.
• Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be
kept as clean as possible.
Figure 49. Lifting the handle
Figure 50. Opening the retainer
38 Hub 500 User Guide and Hardware Maintenance Manual
Replacing the system board
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the Wi-Fi card. For details, see “Replacing the Wi-Fi card” on page 28.
3. Remove the system fan. For details, see “Replacing the system fan” on page 32.
4. Remove the heat sink. For details, see “Replacing the heat sink” on page 33.
5. Remove the coin-cell battery. For details, see “Replacing the coin-cell battery” on page 35.
6. Remove the microprocessor. For details, see “Replacing the microprocessor” on page 37.
7. Record the cable routing and cable connections, and then disconnect all cables from the system board.
8. Replace the system board.
Note: Use a six point socket to remove the standoff.
Figure 55. Removing the screws and the standoff
Chapter 5.Replacing hardware 41
Notes:
• Handle the system board carefully by its edges.
• The failing system board must be returned with a microprocessor socket cover to protect the pins
during shipping and handling.
Figure 56. Removing the system board
Figure 57. Installing the system board
42 Hub 500 User Guide and Hardware Maintenance Manual
Figure 58. Installing the screws and the standoff
9. Route and connect all the cables to the new system board.
10. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing a memory module
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the system fan. For details, see “Replacing the system fan” on page 32.
3. Remove the heat sink. For details, see “Replacing the heat sink” on page 33.
4. Remove the system board. For details, see “Replacing the system board” on page 41.
5. Replace the memory module.
Chapter 5.Replacing hardware 43
Figure 59. Opening the retainer
Figure 60. Removing the memory module
44 Hub 500 User Guide and Hardware Maintenance Manual
Figure 61. Installing the memory module
Figure 62. Closing the retainer
6. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the M.2 solid-state drive
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the system fan. For details, see “Replacing the system fan” on page 32.
3. Remove the heat sink. For details, see “Replacing the heat sink” on page 33.
4. Remove the system board. For details, see “Replacing the system board” on page 41.
5. Replace the M.2 solid-state drive.
Chapter 5.Replacing hardware 45
Figure 63. Pulling out the stopper
Figure 64. Removing the M.2 solid-state drive
Figure 65. Installing the M.2 solid-state drive
46 Hub 500 User Guide and Hardware Maintenance Manual
Figure 66. Inserting the stopper
6. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the LED board
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Disconnect the LED board cable from the LED board.
3. Replace the LED board.
Figure 67. Removing the right cover
Chapter 5.Replacing hardware 47
Figure 68. Removing the LED board and the upper cover
Figure 69. Removing the LED board
48 Hub 500 User Guide and Hardware Maintenance Manual
Figure 72. Installing the right cover
4. Connect the LED board cable to the new LED board.
5. Complete the replacement. See “Completing the parts replacement” on page 58.
Replacing the hinge pipe
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Replace the hinge pipe.
Figure 73. Removing the upper cover and the LED board
50 Hub 500 User Guide and Hardware Maintenance Manual
Figure 76. Removing the hinge pipe
Figure 77. Installing the hinge pipe
52 Hub 500 User Guide and Hardware Maintenance Manual
Figure 80. Installing the upper cover and the LED board
3. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the internal speakers
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the hinge pipe. For details, see “Replacing the hinge pipe” on page 50.
3. Record the cable routing and cable connection, and then disconnect the internal speakers cable from
the Skype board.
4. Replace the internal speakers.
Figure 81. Removing the internal speakers
54 Hub 500 User Guide and Hardware Maintenance Manual
Figure 82. Installing the internal speakers
5. Route the new internal speakers cable, and then connect it to the Skype board.
6. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the infrared board
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Remove the hinge pipe. For details, see “Replacing the hinge pipe” on page 50.
3. Disconnect the infrared board cable from the infrared board.
4. Replace the infrared board.
Figure 83. Removing the infrared board
Chapter 5.Replacing hardware 55
Figure 84. Installing the infrared board
5. Connect the infrared board cable to the new infrared board.
6. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Replacing the Wi-Fi antennas
Attention: Do not open your meeting console or attempt any repairs before reading the Important Product
Information Guide.
1. Remove the system cover. For details, see “Removing the system cover” on page 22.
2. Replace the Wi-Fi antennas.
Figure 85. Removing the upper cover and the LED board
56 Hub 500 User Guide and Hardware Maintenance Manual
Figure 89. Closing the back cover
Figure 90. Installing the upper cover and the LED board
3. Reinstall the removed parts. To complete the replacement, see “Completing the parts replacement” on
page 58.
Completing the parts replacement
After completing the replacement for all parts, reinstall the system cover and reconnect the cables.
To reinstall the system cover and reconnect the cables to your meeting console, do the following:
1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left
inside your meeting console.
58 Hub 500 User Guide and Hardware Maintenance Manual
2. Ensure that the cables are routed correctly before reinstalling the system cover. Keep cables clear of the
hinges and sides of the meeting console chassis to avoid interference when reinstalling the system
cover.
3. Reinstall the system cover.
Figure 91. Reinstalling the system cover
Figure 92. Reinstalling the screw on the side
Chapter 5.Replacing hardware 59
Figure 93. Closing and locking the cable management door
Figure 94. Reinstalling the screws on the bottom
4. Place the meeting console in an upright position.
5. Use the Kensington-style cable lock to lock the meeting console.
6. Reconnect all devices to the meeting console and the power cord to the electrical outlet.
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Appendix A. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can send
license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may
make improvements and/or changes in the products and/or the programs described in this publication at any
time without notice.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
© Copyright Lenovo 2018, 2019 61
62 Hub 500 User Guide and Hardware Maintenance Manual
Appendix B. Trademarks
LENOVO and LENOVO logo are trademarks of Lenovo. Mini DisplayPort (mDP) and DisplayPort are
trademarks of the Video Electronics Standards Association. The terms HDMI and HDMI High-Definition
Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States
and other countries. All other trademarks are the property of their respective owners. © 2018 Lenovo.
© Copyright Lenovo 2018, 2019 63
64 Hub 500 User Guide and Hardware Maintenance Manual
