Read this first: Important safety information
Chapter 1. Product overview
Chapter 2. Using your computer
Chapter 3. You and your computer
Chapter 4. Security
Chapter 5. Advanced configuration
Chapter 6. Troubleshooting, diagnostics, and recovery
Chapter 7. Hardware removal and installation
Chapter 8. Getting information, help, and service
- Information resources
- Help and service
Appendix A. System memory speed
Appendix B. Supplemental information about the Ubuntu operating system
Appendix C. Regulatory information of countries and regions
Appendix D. WEEE and recycling information of countries and regions
Appendix E. Restriction of Hazardous Substances (RoHS) Directive of countries and regions
Appendix F. ENERGY STAR model information
Appendix G. Notices
Appendix H. Trademarks

Lenovo P330 User Manual

Displayed below is the user manual for P330 by Lenovo which is a product in the PCs/Workstations category. This manual has pages.

Related Manuals

Lenovo P330 Manual

Lenovo P330t Manual

Lenovo P330 Manual

P330 User Guide

Machine Types: 30C5, 30C6, and 30C9

Note: Before using this information and the product it supports, be sure to read and understand the “Read

this first: Important safety information” on page iii and Appendix G “Notices” on page 127.

Third Edition (September 2019)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services

Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-

35F-05925.

Contents

Read this first: Important safety

information . . . . . . . . . . . . . . . . iii

Before using this manual . . . . . . . . . . . . iii

Service and upgrades . . . . . . . . . . . . . iii

Static electricity prevention . . . . . . . . . . . iv

Power cords and power adapters . . . . . . . . . iv

Extension cords and related devices. . . . . . . . v

Plugs and outlets . . . . . . . . . . . . . . . v

External devices . . . . . . . . . . . . . . . v

Heat and product ventilation . . . . . . . . . . . v

Computer placement notices . . . . . . . . . . vi

Operating environment . . . . . . . . . . . . . vi

Laser compliance statement . . . . . . . . . . . vii

Hazardous energy statement . . . . . . . . . . vii

Lithium coin-cell battery notice . . . . . . . . . . vii

Using earphones, headphones, or a headset . . . viii

Cleaning and maintenance . . . . . . . . . . . ix

Chapter 1. Product overview . . . . . . 1

Hardware locations . . . . . . . . . . . . . . 1

Front view . . . . . . . . . . . . . . . . 1

Rear view . . . . . . . . . . . . . . . . 3

Computer components . . . . . . . . . . . 5

Parts on the system board . . . . . . . . . . 6

Internal storage drives . . . . . . . . . . . 8

Machine type and model label . . . . . . . . 9

Computer features. . . . . . . . . . . . . . 10

Computer specifications . . . . . . . . . . . 13

Programs . . . . . . . . . . . . . . . . . 14

Accessing a program on your computer . . . 14

An introduction to Lenovo programs . . . . . 14

Chapter 2. Using your computer . . . 17

Registering your computer . . . . . . . . . . 17

Setting the computer volume . . . . . . . . . 17

Using a disc . . . . . . . . . . . . . . . . 17

Guidelines about using the optical drive . . . 17

Handling and storing a disc . . . . . . . . 17

Playing and removing a disc . . . . . . . . 18

Recording a disc . . . . . . . . . . . . 18

Connecting to a network . . . . . . . . . . . 19

Chapter 3. You and your computer . . 21

Arranging your workspace . . . . . . . . . . 21

Glare and lighting . . . . . . . . . . . . 21

Air circulation . . . . . . . . . . . . . . 21

Electrical outlet locations and cable lengths . . 21

Comfort . . . . . . . . . . . . . . . . 21

Accessibility information . . . . . . . . . . . 22

Cleaning your computer . . . . . . . . . . . 25

Maintenance . . . . . . . . . . . . . . . . 25

Basic maintenance tips . . . . . . . . . . 25

Good maintenance practices . . . . . . . . 25

Keeping your computer current . . . . . . . 26

Moving your computer . . . . . . . . . . . . 26

Chapter 4. Security . . . . . . . . . . 27

Locking your computer . . . . . . . . . . . . 27

Locking the computer cover . . . . . . . . 27

Attaching a Kensington-style cable lock . . . 28

Attaching a cable lock . . . . . . . . . . 28

Viewing and changing security settings in the

Setup Utility program . . . . . . . . . . . . 29

Using passwords and Windows accounts . . . . 29

Using the cover presence switch . . . . . . . . 30

Using firewalls . . . . . . . . . . . . . . . 30

Protecting data against viruses . . . . . . . . . 30

Using the Smart USB Protection function . . . . . 31

Computrace Agent software embedded in

firmware. . . . . . . . . . . . . . . . . . 31

Trusted Platform Module (TPM). . . . . . . . . 31

Chapter 5. Advanced

configuration . . . . . . . . . . . . . . 33

Using the Setup Utility program . . . . . . . . 33

Starting the Setup Utility program . . . . . . 33

Changing the display language of the Setup

Utility program . . . . . . . . . . . . . 33

Enabling or disabling a device . . . . . . . 33

Enabling or disabling the automatic power-on

of your computer . . . . . . . . . . . . 34

Enabling or disabling the ErP LPS compliance

mode . . . . . . . . . . . . . . . . . 34

Enabling or disabling the eSATA mode for the

SATA 4 connector . . . . . . . . . . . . 34

Switching between better acoustic and better

thermal performance . . . . . . . . . . . 35

Enabling or disabling the system to record

thermal alert logs . . . . . . . . . . . . 35

Enabling or disabling the configuration change

detection . . . . . . . . . . . . . . . 35

Changing the BIOS settings before installing a

new operating system . . . . . . . . . . 36

Using BIOS passwords . . . . . . . . . . 36

Selecting a startup device . . . . . . . . . 38

Exiting the Setup Utility program . . . . . . 39

Updating and recovering the BIOS . . . . . . . 39

Configuring RAID . . . . . . . . . . . . . . 40

An Introduction to RAID . . . . . . . . . . 40

RAID Level . . . . . . . . . . . . . . . 40

Configuring the system BIOS to enable SATA

RAID functionality . . . . . . . . . . . . 41

Configuring RAID in UEFI mode . . . . . . . 41

Configuring RAID in legacy mode . . . . . . 42

Chapter 6. Troubleshooting,

diagnostics, and recovery . . . . . . . 43

Basic procedure for resolving computer

problems . . . . . . . . . . . . . . . . . 43

Troubleshooting . . . . . . . . . . . . . . 43

Startup problems . . . . . . . . . . . . 43

Audio problems . . . . . . . . . . . . . 44

CD or DVD problems . . . . . . . . . . . 45

Intermittent problems. . . . . . . . . . . 46

Storage drive problems . . . . . . . . . . 46

Ethernet LAN problems . . . . . . . . . . 46

Wireless LAN problem . . . . . . . . . . 47

Bluetooth problems . . . . . . . . . . . 48

Performance problems . . . . . . . . . . 48

Serial connector problem . . . . . . . . . 49

USB device problems . . . . . . . . . . 50

Software and driver problems . . . . . . . 50

Diagnosing problems . . . . . . . . . . . . 51

Recovery information . . . . . . . . . . . . 51

Chapter 7. Hardware removal and

installation . . . . . . . . . . . . . . . 53

Handling static-sensitive devices . . . . . . . . 53

Customer Replaceable Units. . . . . . . . . . 53

Preparing your computer . . . . . . . . . . . 54

Removing and installing hardware . . . . . . . 57

External options . . . . . . . . . . . . . 57

Slim optical drive . . . . . . . . . . . . 57

PCIe card . . . . . . . . . . . . . . . 59

M.2 solid-state drive . . . . . . . . . . . 61

Memory module . . . . . . . . . . . . . 68

Device in the flex bay . . . . . . . . . . . 70

Storage drive in the front-access storage

enclosure . . . . . . . . . . . . . . . 73

Device in the flex storage enclosure . . . . . 78

Coin-cell battery. . . . . . . . . . . . . 84

Cover presence switch . . . . . . . . . . 85

Power supply assembly . . . . . . . . . . 87

Storage drive in the storage-drive bay . . . . 88

Type-1 storage-drive cage. . . . . . . . . 94

Type-2 storage-drive cage. . . . . . . . . 101

Completing the parts replacement . . . . . . . 103

Chapter 8. Getting information, help,

and service . . . . . . . . . . . . . . . 107

Information resources . . . . . . . . . . . . 107

Accessing the user guide in various

languages . . . . . . . . . . . . . . . 107

Windows help system . . . . . . . . . . 107

Safety and warranty . . . . . . . . . . . 107

Lenovo Web site. . . . . . . . . . . . . 107

Lenovo Support Web site . . . . . . . . . 107

Help and service . . . . . . . . . . . . . . 108

Calling for service . . . . . . . . . . . . 108

Using other services . . . . . . . . . . . 108

Purchasing additional services . . . . . . . 109

Appendix A. System memory

speed. . . . . . . . . . . . . . . . . . 111

Appendix B. Supplemental

information about the Ubuntu operating

system . . . . . . . . . . . . . . . . . 113

Appendix C. Regulatory information

of countries and regions . . . . . . . . 115

Appendix D. WEEE and recycling

information of countries and

regions . . . . . . . . . . . . . . . . . 119

Appendix E. Restriction of

Hazardous Substances (RoHS) Directive

of countries and regions . . . . . . . . 123

Appendix F. ENERGY STAR model

information . . . . . . . . . . . . . . . 125

Appendix G. Notices. . . . . . . . . . 127

Appendix H. Trademarks . . . . . . . 129

ii P330 User Guide

Read this first: Important safety information

This chapter contains the safety information that you must be familiar with.

Before using this manual

CAUTION:

Before using this manual, be sure to read and understand all the related safety information for this

product. Refer to the information in this section and the safety information in the Safety and Warranty

Guide that you received with this product. Reading and understanding this safety information reduces

the risk of personal injury and damage to your product.

If you no longer have a copy of the Safety and Warranty Guide, you can obtain a Portable Document Format

(PDF) version from the Lenovo Support Web site at https://support.lenovo.com. The Lenovo Support Web site

also provides the Safety and Warranty Guide and this User Guide in additional languages.

Service and upgrades

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or

your documentation. Only use a Service Provider who is approved to repair your particular product.

Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred

to as options. Replacement parts approved for customer installation are referred to as Customer

Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for

customers to install options or replace CRUs. You must closely follow all instructions when installing or

replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a

product are zero. Before you remove the covers from a product equipped with a power cord, always ensure

that the power is turned off and that the product is unplugged from any power source. For more information

about CRUs, refer to Chapter 7 “Hardware removal and installation” on page 53. If you have any questions or

concerns, contact the Customer Support Center.

Although there are no moving parts in your computer after the power cord has been disconnected, the

following warnings are required for your safety.

CAUTION:

Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury,

seek medical care immediately.

CAUTION:

Avoid contact with hot components inside the computer. During operation, some components

become hot enough to burn the skin. Before you open the computer cover, turn off the computer,

disconnect power, and wait approximately 10 minutes for the components to cool.

CAUTION:

After replacing a CRU, reinstall all protective covers, including the computer cover, before connecting

power and operating the computer. This action is important to help prevent unexpected electrical

shock and help ensure the containment of an unexpected fire that could happen under extremely rare

conditions.

CAUTION:

When replacing CRUs, be cautious of sharp edges or corners that might cause injury. If you suffer an

injury, seek medical care immediately.

Static electricity prevention

Static electricity, although harmless to you, can seriously damage computer components and options.

Improper handling of static-sensitive parts can damage the part. When you unpack an option or CRU, do not

open the static-protective package containing the part until the instructions direct you to install it.

When you handle options or CRUs, or perform any work inside the computer, take the following precautions

to avoid static-electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the

edges. Never touch exposed circuitry.

• Prevent others from touching components.

• When you install a static-sensitive option or CRU, touch the static-protective package containing the part

to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two

seconds. This reduces static electricity in the package and your body.

• When possible, remove the static-sensitive part from the static-protective packaging and install the part

without setting it down. When this is not possible, place the static-protective packaging on a smooth, level

surface and place the part on it.

• Do not place the part on the computer cover or other metal surface.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac

power cord for other devices.

The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For

other countries, the suitable types shall be used accordingly.

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that

can cause the cord to fray, crack, or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power

adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short

circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause

gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can

eventually result in overheating.

Ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such

as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or

overheating or where the power cord appears to have been damaged in any way.

iv P330 User Guide

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use

are rated to handle the electrical requirements of the product. Never overload these devices. If power strips

are used, the load should not exceed the power strip input rating. Consult an electrician for more information

if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged

or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of

electricity. Otherwise, unstable voltage might damage your computer, data, or connected devices.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet.

This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If

you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace

the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system

load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if

you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the

equipment. Do not fully extend power cords in a way that will stress the cords.

Be sure that the power outlet provides the correct voltage and current for the product you are installing.

Carefully connect and disconnect the equipment from the electrical outlet.

External devices

Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) cables while

the computer power is on; otherwise, you might damage your computer. To avoid possible damage to

connected devices, wait at least five seconds after the computer is shut down to disconnect external

devices.

Heat and product ventilation

Computers, power adapters, and many accessories can generate heat when turned on and when batteries

are charging. Always follow these basic precautions:

• Do not leave your computer, power adapter, or accessories in contact with your lap or any part of your

body for an extended period when the products are functioning or when the battery is charging. Your

computer, power adapter, and many accessories produce some heat during normal operation. Extended

contact with the body could cause discomfort or, potentially, a skin burn.

• Do not charge the battery or operate your computer, power adapter, or accessories near flammable

materials or in explosive environments.

• Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable

operation. These features might inadvertently become blocked by placing the product on a bed, sofa,

carpet, or other flexible surface. Never block, cover, or disable these features.

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting

your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then

remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then

examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents,

and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating

your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic

area, inspect and, if necessary, clean your computer more frequently.

For your safety and to maintain optimum computer performance, always follow these basic precautions with

your desktop computer:

• Keep the cover closed whenever the computer is plugged in.

• Regularly inspect the outside of the computer for dust accumulation.

• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for

computers in dusty or high-traffic areas.

• Do not restrict or block any ventilation openings.

• Do not store or operate your computer inside furniture, as this might increase the risk of overheating.

• Airflow temperatures into the computer should not exceed 35°C (95°F).

• Do not install air filtration devices. They may interfere with proper cooling.

Computer placement notices

Inappropriate computer placement might cause harm to children.

• Place the computer on a sturdy piece of low-rise furniture or furniture that has been anchored.

• Do not place the computer at the edge of the furniture.

• Keep the computer cables out of the reach of children.

• Some items, such as toys, might attract children. Keep such items away from the computer.

Supervise children in rooms where the above safety instructions cannot be fully implemented.

Operating environment

The optimal environment in which to use your computer is 10°C–35°C (50°F–95°F) with humidity ranging

between 35% and 80%. If your computer is stored or transported in temperatures less than 10°C (50°F),

allow the cold computer to rise slowly to an optimal operating temperature of 10°C–35°C (50°F–95°F) before

use. This process could take two hours in extreme conditions. Failure to allow your computer to rise to an

optimal operating temperature before use could result in irreparable damage to your computer.

If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and

microwave oven away from your computer because the strong magnetic fields generated by these

appliances can damage the monitor and data on the storage drive.

vi P330 User Guide

Do not place any beverages on top of or beside the computer or other connected devices. If liquid is spilled

on or in the computer or a connected device, a short circuit or other damage might occur.

Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Laser compliance statement

CAUTION:

When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are

installed, note the following:

• Do not remove the covers. Removing the covers of the laser product could result in exposure to

hazardous laser radiation. There are no serviceable parts inside the device.

• Use of controls or adjustments or performance of procedures other than those specified herein

might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following:

Laser radiation when open. Do not stare into the beam, do not view directly with optical

instruments, and avoid direct exposure to the beam.

Hazardous energy statement

DANGER

Disconnect all power cords from electrical outlets before removing the computer cover or any part

that has the above label attached.

DO NOT disassemble components that have the above label attached. There are no serviceable parts inside

these components.

Your product is designed for safe use. However, hazardous voltage, current, and energy levels are present

inside any component that has this label attached. Disassembling of these components might cause fire or

might even result in death. If you suspect a problem with one of these parts, contact a service technician.

Lithium coin-cell battery notice

DANGER

Danger of explosion if battery is incorrectly replaced.

When replacing the lithium coin-cell battery, use only the same type or equivalent type that is recommended

by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed

of. Swallowing the lithium coin-cell battery will cause chocking or severe internal burns in just two hours and

might even result in death.

Keep batteries away from children. If the lithium coin-cell battery is swallowed or placed inside any part of

the body, seek medical care immediately.

Do not:

• Throw or immerse into water

• Heat to more than 100 °C (212°F).

• Repair or disassemble

• Leave in an extremely low air pressure environment

• Leave in an extremely high-temperature environment

• Crush, puncture, cut, or incinerate

Dispose of the battery as required by local ordinances or regulations.

The following statement applies to users in the state of California, U.S.A.

California Perchlorate Information:

Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.

Perchlorate Material - special handling may apply, see https://www.dtsc.ca.gov/hazardouswaste/

perchlorate/.

Using earphones, headphones, or a headset

• If your computer has both a headphone connector and an audio line-out connector, always use the

headphone connector for earphones, headphones, or a headset. However, the headphone connector

does not support the microphone of the headset.

• If your computer has both a headset connector and an audio line-out connector, always use the headset

connector for earphones, headphones, or a headset.

CAUTION:

Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of

the equalizer to maximum increases the earphone and headphone output voltage and the sound

pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.

Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the

output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The

headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification

limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against

hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7

Limits) or a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332-

2 can be dangerous due to excessive sound pressure levels.

If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of

the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If

different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5

Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to

excessive sound pressure levels.

viii P330 User Guide

Cleaning and maintenance

Keep your computer and workspace clean. Shut down the computer and then disconnect the power cord

before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any

detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then

wipe the computer surfaces.

xP330 User Guide

Chapter 1. Product overview

This chapter provides basic information to help you get familiar with your computer.

Hardware locations

This section provides information about the locations of your computer hardware.

Front view

Note: The computer hardware might look slightly different from the illustration.

Figure 1. Front connectors, controls, and indicators

1 Power button 2 Power indicator

3 Storage-drive activity indicator 4 SD card slot (available on some models)

5 Microphone connector 6 Headset connector

7 USB-C connector 8 USB 3.1 connectors Gen 1 (2)

9 USB 3.1 connectors Gen 2 (2) 10 Slim optical-drive eject button (available on some

models)

11 Flex bay (available on some models)

1 Power button

Press the power button to turn on your computer. If your computer is unresponsive, you can turn off the

computer by pressing and holding the power button for four or more seconds.

2 Power indicator

When the power indicator is on, the computer is turned on.

3 Storage-drive activity indicator

This indicator shows the status of the internal storage drives (such as hard disk drives or solid-state drives).

On: The storage drives are active and data is being transferred.

Off (when the computer is powered on): The storage drives are not in use or no data is being transferred.

4 SD card slot (available on some models)

An SD card is installed on some computer models.

5 Microphone connector

Use this connector to attach a microphone to your computer when you want to record sound or if you use

speech-recognition software.

6 Headset connector

Use this connector to attach a headset to your computer.

7 USB-C connector

The USB-C connector supports the USB Type-C™ standard. With an appropriate USB-C cable connected,

you can use the connector to transfer data or charge your device.

8 USB 3.1 connectors Gen 1 (2)

Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB

printer.

9 USB 3.1 connectors Gen 2 (2)

With greater data transfer rate, the USB 3.1 connector Gen 2 is used to connect USB-compatible devices,

such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

10 Slim optical-drive eject button (available on some models)

Press the button to eject the tray of the slim optical drive. To close the tray, push the tray inward until you

hear a click.

11 Flex bay (available on some models)

Some computer models come with a flex bay. Depending on your computer model, one of the following

devices might be installed in the flex bay:

• Flex module

• Flex storage enclosure

• Front-access storage enclosure

For more information, see “Device in the flex bay” on page 70.

2P330 User Guide

Rear view

Some connectors on the rear of your computer are color-coded to help you determine where to connect the

cables on your computer.

Note: The computer hardware might look slightly different from the illustration.

Figure 2. Rear view

1 Audio line-out connector 2 Serial connector

3 DisplayPort connectors (2) 4 HDMI™ connector (available on some models)

5 USB 3.1 connector Gen 1 6 USB 3.1 connector Gen 1

7 USB 2.0 connectors (2) 8 Ethernet connector

9 PCIe card area* 10 Power-cord connector

11 Security-lock slot 12 Cable-lock slots

13 Padlock loop 14 Serial connector (available on some models)

15 PS/2 keyboard connector (available on some models) 16 PS/2 mouse connector (available on some models)

Notes: * A discrete graphics card or a network adapter can be installed in the appropriate Peripheral

Component Interconnect Express (PCIe) card slot. If such a card is installed, use the connectors on the card

instead of the corresponding connectors on the computer to optimize the performance. Depending on your

computer model, the preinstalled cards might vary. One or more graphics cards might be installed to provide

the following connectors:

• Digital Visual Interface (DVI) connector

• DisplayPort® connector

• Mini DisplayPort® connector

DVI monitor connector

Chapter 1.Product overview 3

Use this connector to attach a DVI monitor or other compatible devices.

DisplayPort connector

Use this connector to attach a high-performance monitor, a direct-drive monitor, or other compatible

devices.

Mini DisplayPort connector

Use this connector to attach a high-performance monitor, a direct-drive monitor, or other compatible

devices. The Mini DisplayPort connector is a miniaturized version of a DisplayPort connector.

1 Audio line-out connector

The audio line-out connector is used to send audio signals from the computer to external devices, such as

headphones.

2 Serial connector

Use this connector to attach an external modem, a serial printer, or other devices that use a 9-pin serial

connector.

3 DisplayPort connectors (2)

Use this connector to attach a high-performance monitor, a direct-drive monitor, or other compatible

devices.

4 HDMI connector (available on some models)

The High-Definition Multimedia Interface (HDMI) connector is a digital audio and video interface that can

connect a compatible digital audio device or video monitor, such as a DVD player or a high-definition digital

television (HDTV).

5 USB 3.1 connector Gen 1

Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB

printer. This connector supports the smart power on feature. When you connect a supported keyboard to

this connector, you can turn on the computer or wake it up from hibernation mode by pressing Alt+P on the

keyboard. You can enable or disable the smart power on feature from the Setup Utility program.

6 USB 3.1 connector Gen 1

Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB

printer.

7 USB 2.0 connectors (2)

Use this connector to attach a USB-compatible device, such as a USB keyboard, mouse, storage drive, or

printer.

8 Ethernet connector

Connect an Ethernet cable for a local area network (LAN).

Note: To operate the computer within Federal Communications Commission (FCC) Class B limits, use a

Category 5 Ethernet cable.

4P330 User Guide

9 PCIe card area

To further improve the computer performance, you can install PCIe cards into this area. Depending on your

computer model, the preinstalled cards might vary.

10 Power-cord connector

Connect the power cord to your computer for power supply.

11 Security-lock slot

Attach a Kensington-style cable lock to the security-lock slot to secure your computer. For more information,

see “Attaching a Kensington-style cable lock” on page 28.

12 Cable lock slots

Used to secure a cable lock. For more information, see “Attaching a cable lock” on page 28.

13 Padlock loop

Connect a padlock to secure your computer. For more information, see “Locking the computer cover” on

page 27.

14 Serial connector (available on some models)

Use this connector to attach an external modem, a serial printer, or other devices that use a 9-pin serial

connector.

15 PS/2 keyboard connector (available on some models)

Use this connector to attach a Personal System/2 (PS/2) keyboard.

16 PS/2 mouse connector (available on some models)

Use this connector to attach a PS/2 mouse, a trackball, or other pointing devices.

Computer components

Notes:

• Depending on the model, your computer might look slightly different from the illustration.

• To prepare your computer, see “Preparing your computer” on page 54.

Chapter 1.Product overview 5

Figure 3. Component locations

1 Heat-sink-and-fan assembly 2 Memory modules

3 Coin-cell battery 4 Flex bay (available on some models)

5 Slim optical drive (available on some models) 6 Front fan

7 Wi-Fi card (available on some models) 8 M.2 solid-state drive (available on some models)

9 Front bezel 10 Storage-drive bay

11 Type-2 storage-drive cage (available on some models) 12 Type-1 storage-drive cage (available on some models)

13 Power supply assembly 14 PCIe card (available on some models)

15 Cover presence switch (also called intrusion switch) 16 Rear fan

Parts on the system board

Note: The system board might look slightly different from the illustration.

6P330 User Guide

Figure 4. System board part locations

1 4-pin power connector 2 Microprocessor

3 Microprocessor fan connector 4 Memory slots (DIMM)

5 Front-bezel connector 6 Internal-speaker connector

7 Storage-drive activity indicator 8 Flex bay fan connector

9 10-pin power connector 10 SATA power connectors

11 Front-fan connector 12 Clear CMOS/Recovery jumper

13 SATA 3 connector 14 SATA 4 connector

15 SATA 2 connector 16 SATA 1 connector

17 M.2 solid-state drive slot 18 Wi-Fi card slot

19 Thermal-sensor connector 20 ThinkStation® LED connector

21 Front USB 2.0 connectors (available on some models) 22 Parallel connector

23 Serial port (COM) connector 24 Thunderbolt™ control connector

25 PCIe x16 card slot (negotiable link width x4) 26 PCIe x1 card slot

27 PCIe x16 card slot 28 Coin-cell battery

29 Rear-fan connector 30 HDMI connector

31 Cover presence switch connector (Intrusion switch

connector)

32 PS/2 keyboard and mouse connector

Chapter 1.Product overview 7

Internal storage drives

Internal storage drives are devices that your computer uses to read and store data. You can add drives to

your computer to increase storage capacity and enable your computer to read other types of media. Internal

storage drives are installed in bays.

When you remove or install an internal storage drive, note the type and size of the drive that each bay

supports and correctly connect the required cables. Refer to the appropriate section in Chapter 7 “Hardware

removal and installation” on page 53 for instructions on how to remove or install internal storage drives for

your computer.

The following illustration shows the locations of the storage drives.

Note: The computer hardware might look slightly different from the illustration.

Figure 5. Storage-drive bay locations

1 Type-1 storage-drive cage 2 SD card slot (available on some models)

3 Flex bay (available on some models) 4 M.2 solid-state drive slot

8P330 User Guide

5 Type-2 storage-drive cage 6 Storage-drive bay

7 PCIe card slots (3)

1 Type-1 storage-drive cage

You can install a 3.5-inch storage drive or a 2.5-inch storage drive in this cage.

2 SD card slot (available on some models)

An SD card is installed in some computer models.

3 Flex bay (available on some models)

Depending on your computer model, one of the following devices might be installed in the flex bay:

• Flex module

• Front-access storage enclosure

• Flex storage enclosure

4 M.2 solid-state drive slot

One M.2 solid-state drive is installed in some computer models.

5 Type-2 storage-drive cage

You can install a 2.5-inch storage drive in this cage.

6 Storage-drive bay

You can install a 3.5-inch storage drive or a 2.5-inch storage drive in the storage-drive bay.

7 PCIe card slots (3)

You can install compatible PCIe cards and PCIe solid-state drives in the PCIe card slots.

Machine type and model label

The machine type and model label identifies your computer. When you contact Lenovo for help, the machine

type and model information helps support technicians to identify your computer and provide faster service.

The following is a sample of the machine type and model label.

Note: The computer hardware might look slightly different from the illustration.

Chapter 1.Product overview 9

MT-M XXXX-XXXXXX

S/N XXXXXXXX

Figure 6. Machine type and model label

Computer features

For your specific computer model, some features might vary or not apply.

Information about your computer

• To view basic information (such as microprocessor and memory information) about your computer, do the

following:

1. Click the Start button to open the Start menu.

2. Click Settings ➙ System ➙ About.

• To view detailed information about the devices (such as the network adapters) on your computer, do the

following:

10 P330 User Guide

1. Right-click the Start button to open the Start context menu.

2. Click Device Manager.

3. Locate and double-click your device in Device Manager to view device properties. Type the

administrator password or provide confirmation if prompted.

Memory

Up to four double data rate 4 (DDR4) error correction code (ECC) unbuffered dual inline memory modules

(UDIMMs) or DDR4 non-ECC UDIMMs

Internal drives

Your computer supports the following storage drives:

• SD card (available on some models)

• Hard disk drive (available on some models)

• M.2 solid-state drive with the Intel Optane technology (available on some models)

• M.2 solid-state drive without the Intel Optane technology (available on some models)

• Slim optical drive (available on some models)

• Solid-state drive (available on some models)

To view the amount of storage drive space, do the following:

1. Right-click the Start button to open the Start context menu.

2. Click Disk Management and follow the instructions on the screen.

Video features

• PCIe x16 graphics card slots on the system board for discrete graphics cards

• Video connectors on a discrete graphics card:

– DVI connector (available on some models)

– DisplayPort connector (available on some models)

– Mini DisplayPort connector (available on some models)

Audio features

Integrated audio controller supports the following connectors and devices on your computer:

• Audio line-out connector

• Headset connector

• Internal speaker

• Microphone connector

Input/Output (I/O) features

• 100/1000 Mbps Ethernet connector

• 9-pin serial connector

• Audio connectors (audio line-out connector, microphone connector, and headset connector)

• HDMI connector (available on some models)

• Display connectors (DisplayPort connector, DVI connector, and Mini DisplayPort connector) (vary by

graphics card)

• PS/2 keyboard connector (available on some models)

Chapter 1.Product overview 11

• PS/2 mouse connector (available on some models)

• USB connectors

• USB-C connector

Expansion

• Flex bay (available on some models)

• Memory slots

• M.2 solid-state drive slot

• PCIe x1 card slot

• PCIe x16 card slot

• PCIe x16 card slot (negotiable link width x4)

• SD card slot (available on some models)

• Storage-drive bay

• Storage-drive cages (available on some models)

Power supply

Your computer comes with one of the following power supplies:

• 250-watt automatic voltage-sensing power supply

• 400-watt automatic voltage-sensing power supply

Wireless features

Depending on your computer model, the following wireless features are supported:

• Wireless LAN

• Bluetooth (available on some models)

System management features

• Ability to store power-on self-test (POST) hardware test results

• Desktop Management Interface (DMI)

Desktop Management Interface provides a common path for users to access information about all

aspects of a computer. The information includes the processor type, installation date, attached printers

and other peripherals, power sources, and maintenance history.

• ErP LPS compliance mode

The energy-related products directive (ErP) lowest power state (LPS) compliance mode reduces the

consumption of electricity when your computer is in sleep or off mode. For more information, see

“Enabling or disabling the ErP LPS compliance mode” on page 34.

• Intelligent Cooling Engine (ICE)

The energy-related products directive (ErP) lowest power state (LPS) compliance mode reduces the

consumption of electricity when your computer is in sleep or off mode. For more information, see

“Switching between better acoustic and better thermal performance” on page 35 and “Enabling or

disabling the system to record thermal alert logs” on page 35.

• Intel® Standard Manageability (ISM)

Intel Standard Manageability builds certain functionalities into computer hardware and firmware.

Therefore, computers are less expensive for businesses and easier to monitor, maintain, update, upgrade,

and repair.

• Intel Active Management Technology (Intel AMT)

12 P330 User Guide

With specific Intel platform capabilities and third-party management and security applications, Intel Active

Management Technology enables IT administrators or managed service providers to easily and remotely

discover, repair, and protect their networked computing assets.

• Preboot Execution Environment (PXE)

Preboot Execution Environment enables you to start computers using a network interface. This manner is

independent of starting computers from data storage devices (such as the hard disk drive) or installed

operating systems.

• System Management (SM) basic input/output system (BIOS) and SM software

The SM BIOS specification defines data structures and access methods in a BIOS. Therefore, a user or an

application can store and retrieve information specific about the computer in question.

• Wake on LAN (WOL)

Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or

woken up by a network message. The message is usually sent by a program running on another computer

on the same local area network.

• Windows Management Instrumentation (WMI)

Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an

operating system interface through which instrumented components provide information and notification.

Security features

• Ability to enable and disable a device

• Ability to enable and disable USB connectors individually

• Antivirus program

• BIOS passwords and Microsoft® Windows® accounts to deter unauthorized use of your computer

• Computrace Agent software embedded in firmware

• Cover presence switch (also called intrusion switch)

• Firewalls

• Smart USB Protection function

• Startup sequence control

• Startup without a keyboard or mouse

• Support for a cable lock

• Support for a Kensington-style cable lock

• Support for a padlock

• Trusted Platform Module (TPM)

Preinstalled operating system

Your computer is preinstalled with the Windows 10 operating system. Additional operating systems might be

identified by Lenovo as compatible with your computer. To determine if an operating system has been

certified or tested for compatibility, check the Web site of the operating system provider.

Computer specifications

This section lists the physical specifications for your computer.

Dimensions

• Width: 165 mm (6.5 inches)

• Height: 376 mm (14.8 inches)

Chapter 1.Product overview 13

• Depth: 328 mm (12.91 inches)

Weight

Maximum configuration as shipped: 10.6 kg (23.37 lb)

Environment

• Air temperature:

Operating: From 10°C (50°F) to 35°C (95°F)

Storage in original shipping package: From -40°C (-40°F) to 60°C (140°F)

Storage without package: From -10°C (14°F) to 60°C (140°F)

• Humidity:

Operating: 30%–90% (non-condensing)

Storage: 20%–90% (non-condensing)

• Altitude:

Operating: From -15.2 m (-50 ft) to 3048 m (10 000 ft)

Storage: From -15.2 m (-50 ft) to 10 668 m (35 000 ft)

Electrical input

• Input voltage: From 100 V ac to 240 V ac

• Input frequency: 50/60 Hz

Programs

This section provides information about the programs on your computer.

Accessing a program on your computer

To access a program on your computer, do one of the following:

• From Windows Search:

1. Type the program name into the search box next to the Start button.

2. In the search results, click the name of the desired program to launch the program.

• From the Start menu or Control Panel:

1. Click the Start button to open the Start menu. Then, click the name of the desired program to launch

the program.

2. If the program name is not displayed on the Start menu, access the program from Control Panel.

a. Click the Start button to open the Start menu.

b. Click Windows System ➙ Control Panel.

c. View Control Panel by Large icons or Small icons, and then click the name of the desired program

to launch the program.

An introduction to Lenovo programs

This section provides information about the major Lenovo programs available on your operating system.

14 P330 User Guide

• Lenovo Vantage

Your computer’s best features and capabilities should be easy to access and understand. With Lenovo

Vantage, they are.

Use Lenovo Vantage to do the following:

– Manage updates, get the latest drivers, and keep the software on your computer up-to-date.

– Protect yourself from malicious Wi-Fi networks.

– Optimize your computer performance, monitor your computer health.

– Access your user guide, check warranty status, and view accessories customized for your computer.

– Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles

and blogs from trusted sources.

– Configure hardware settings.

– Create and manage your Lenovo ID.

This app is filled with exclusive Lenovo content to help you learn more about what you can do with your

Lenovo computer.

Chapter 1.Product overview 15

16 P330 User Guide

Chapter 2. Using your computer

This chapter provides information to help you use the various features provided by your computer.

Registering your computer

When you register your computer with Lenovo, you enter required information into a Lenovo database. The

information enables Lenovo to contact you when there is a recall or other severe problem and provide

quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and

services to registered users.

To register your computer with Lenovo, go to https://support.lenovo.com/productregistration and follow the

instructions on the screen.

Setting the computer volume

To set the computer volume, do the following:

1. Click the volume icon in the Windows notification area on the taskbar.

Note: If the volume icon is not displayed in the Windows notification area, add the icon to the

notification area. See the Windows help system.

2. Follow the instructions on the screen and the hover text to adjust the volume, mute the speaker, or

unmute the speaker.

Using a disc

This section provides instructions on how to use a disc and the optical drive.

Guidelines about using the optical drive

When using the optical drive, follow these guidelines:

• Do not place the computer in a location where the drive is exposed to any of the following conditions:

– High temperature

– High humidity

– Excessive dust

– Excessive vibration or sudden shock

– An inclined surface

– Direct sunlight

• Do not insert any object other than a disc into the drive.

• Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.

• Before moving the computer, remove the disc from the drive.

Handling and storing a disc

When handling and storing a disc, follow these guidelines:

• Hold the disc by its edges. Do not touch the surface of the side that is not labeled.

• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping

the disc in a circular direction might cause loss of data.

• Do not write or stick paper on the disc.

• Do not scratch or mark the disc.

• Do not place or store the disc in direct sunlight.

• Do not use benzene, thinners, or other cleaners to clean the disc.

• Do not drop or bend the disc.

Playing and removing a disc

To play a disc, do the following:

1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of

the drive.

2. Insert a disc into the tray. Some optical drive has a snap hub in the center of the tray. If your drive has a

snap hub, support the tray with one hand and then push the center of the disc until it snaps into place.

3. Press the eject/close button again or gently push the tray forward to close the tray. The disc player

program starts automatically. For more information, refer to the help system of the disc player program.

To remove a disc from the optical drive, do the following:

1. With the computer on, press the eject/close button on the front of the optical drive. The tray slides out of

the drive.

2. Carefully remove the disc from the tray.

3. Press the eject/close button again or gently push the tray forward to close the tray.

Note: If the tray does not slide out of the drive when you press the eject/close button, turn off your

computer. Then, insert a straightened paper clip into the emergency-eject hole adjacent to the eject/close

button. Use the emergency eject only in an emergency.

Recording a disc

If your optical drive supports recording, you can record a disc.

Recording a disc using Windows tools

To record a disc using Windows tools, do one of the following:

• Burn a disc using the AutoPlay window.

1. Ensure that the disc is played automatically.

a. Click the Start button to open the Start menu.

b. Click Settings ➙ Devices ➙ AutoPlay.

c. Select or turn on Use AutoPlay for all media and devices.

2. Insert a recordable disc into the optical drive that supports recording. The AutoPlay window opens.

3. Follow the instructions on the screen.

• Burn a disc using Windows Media® Player.

1. Insert a recordable disc into the optical drive that supports recording.

2. Open Windows Media Player. See “Accessing a program on your computer” on page 14.

3. Follow the instructions on the screen.

• Burn a disc from an ISO file.

18 P330 User Guide

1. Insert a recordable disc into the optical drive that supports recording.

2. Double-click the ISO file.

3. Follow the instructions on the screen.

Recording a disc using preinstalled programs

To record a disc using preinstalled programs, do the following:

1. Insert a recordable disc into the optical drive that supports recording.

2. Open the PowerDVD Create, PowerProducer, or Power2Go program. See “Accessing a program on

your computer” on page 14.

3. Follow the instructions on the screen.

Connecting to a network

This section provides instructions on how to connect to a network.

Connecting to an Ethernet LAN

You can connect your computer to an Ethernet LAN by connecting an Ethernet cable to the Ethernet

connector.

DANGER

To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.

Connecting to a wireless LAN

You can connect your computer to a wireless LAN without the use of an Ethernet cable but by means of

radio waves only.

Note: The wireless LAN feature is available only on some models.

To establish a wireless-LAN connection, do the following:

1. Ensure that a wireless LAN is available and the wireless LAN feature on your computer is working.

2. Click the wireless-network-connection-status icon in the Windows notification area to display available

wireless networks.

Note: If the wireless-network-connection-status icon is not displayed in the Windows notification area,

add the icon to the notification area. See the Windows help system.

3. Click a wireless LAN, and then click Connect to connect your computer to it. Provide required

information if needed.

Connecting to a Bluetooth-enabled device

Bluetooth is a short-range wireless communications technology. Use Bluetooth to establish a wireless

connection between your computer and another Bluetooth-enabled device within a distance of about 10 m

(32.8 ft).

Note: The Bluetooth feature is available only on some models.

To connect to a Bluetooth-enabled device, do the following:

1. Turn on the Bluetooth feature of your computer. Ensure that the Bluetooth-enabled device is located

within a distance of about 10 m (32.8 ft) from your computer.

Chapter 2.Using your computer 19

2. Click the Bluetooth icon in the Windows notification area on the taskbar. Then, click Add a Device and

follow the instructions on the screen.

Note: If the Bluetooth icon is not displayed in the Windows notification area, add the icon to the

notification area. See the Windows help system.

20 P330 User Guide

Chapter 3. You and your computer

This chapter provides information about accessibility, ergonomic, and cleaning and maintenance.

Arranging your workspace

Arrange your workspace to suit your needs and the kind of work you do. This section provides information

about the factors that affect the way you arrange your workspace.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights, windows, and other light

sources. Reflected light from shiny surfaces can cause annoying reflections on your screen. When possible,

place the monitor at right angles to windows and other light sources. If necessary, reduce overhead lighting

by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or

blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the room

lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen

might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after

you have exhausted other methods of reducing glare.

Air circulation

Your computer produces heat. The computer has a fan that pulls in fresh air and forces out hot air through

the air vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage.

Position the computer so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient.

Ensure that the vented air is not blowing on people.

Electrical outlet locations and cable lengths

The following factors might determine the final placement of your computer:

• Locations of electrical outlets

• Length of power cords or power adapters

• Length of the cables that are connected to other devices

For more information about power cords or power adapters, see “Power cords and power adapters” on page

iv.

Comfort

Although no single working position is ideal for everyone, here are a few guidelines to help you find a position

that suits you best. The following figure sets an example for your reference.

• Screen position: Keep the screen at a comfortable viewing distance, usually 51–61 cm (20–24 inches).

Then, adjust the screen so that the top of the screen is at or slightly below eye level and you can view it

without twisting your body.

• Chair position: Use a chair that gives you good back support and seat height adjustment. Use chair

adjustments to best suit your desired posture.

• Head position: Keep your head and neck in a comfortable and neutral (vertical or upright) position.

• Arm and hand positions: Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal)

position. Type with a soft touch without pounding the keys.

• Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.

Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of

working in the same position. Frequent short breaks from your work also help to prevent minor discomfort

associated with your working posture.

Accessibility information

Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater

access to information and technology. This section provides information about the ways these users can get

the most out of their computer experience. You also can get the most up-to-date accessibility information

from the following Web site:

https://www.lenovo.com/accessibility

Keyboard shortcuts

The following list contains keyboard shortcuts that can help make your computer easier to use.

Note: Depending on your keyboard, some of the following keyboard shortcuts might not be available.

• Windows logo key + U: Open Ease of Access Center

• Right Shift for eight seconds: Turn on or turn off Filter Keys

• Shift five times: Turn on or turn off Sticky Keys

• Num Lock for five seconds: Turn on or turn off Toggle Keys

• Left Alt+Left Shift+Num Lock: Turn on or turn off Mouse Keys

• Left Alt+Left Shift+PrtScn (or PrtSc): Turn on or turn off High Contrast

For more information, go to https://windows.microsoft.com/, and then search using any of the following

keywords: keyboard shortcuts, key combinations, shortcut keys.

Ease of Access Center

Ease of Access Center on the Windows operating system enables you to configure your computer to suit

your physical and cognitive needs.

22 P330 User Guide

To use Ease of Access Center, do the following:

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Ease of Access.

3. Choose the appropriate tool by following the instructions on the screen.

Ease of Access Center mainly includes the following tools:

• Magnifier

Magnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see the

items better.

• Narrator

Narrator is a screen reader that reads aloud what is displayed on the screen and describes events such as

error messages.

• On-Screen Keyboard

To input data into your computer using a mouse, joystick, or other pointing devices instead of a physical

keyboard, you can use On-Screen Keyboard.

• High Contrast

High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a

result, those items are more distinct and easier to identify.

• Personalized keyboard

Adjust keyboard settings to make your keyboard easier to use. For example, you can use your keyboard

to control the pointer and type certain key combinations easier.

• Personalized mouse

Adjust mouse settings to make your mouse easier to use. For example, you can change the pointer

appearance and make it easier to manage windows with the mouse.

Speech Recognition

Speech Recognition enables you to control your computer by voice.

Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into

documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with

only your voice.

To use Speech Recognition, do the following:

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Speech Recognition.

4. Follow the instructions on the screen.

Screen-reader technologies

Screen-reader technologies are primarily focused on software program interfaces, help information systems,

and various online documents. For additional information about screen readers, see the following:

• Using PDFs with screen readers:

https://www.adobe.com/accessibility.html?promoid=DJGVE

• Using the JAWS screen reader:

https://www.freedomscientific.com/Products/Blindness/JAWS

• Using the NVDA screen reader:

Chapter 3.You and your computer 23

https://www.nvaccess.org/

Screen resolution

You can make the text and images on your screen easier to read by adjusting the screen resolution of your

computer.

To adjust the screen resolution, do the following:

1. Right-click a blank area on the desktop.

2. Click Display settings ➙ Display.

3. Follow the instructions on the screen.

Note: Setting the resolution too low might prevent some items from fitting on the screen.

Customizable item size

You can make the items on your screen easier to read by changing the item size.

• To change the item size temporarily, use the Magnifier tool in Ease of Access Center.

• To change the item size permanently, do the following:

– Change the size of all the items on your screen. Do the following:

1. Right-click a blank area on the desktop.

2. Click Display settings ➙ Display.

3. Follow the on-screen instructions to change the item size. For some applications, your

configuration might not take effect until you sign out and then sign in again.

– Change the size of the items on a Web page.

Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (-) to reduce

the text size.

– Change the size of the items on the desktop or a window.

Note: This function might not work on some windows.

If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size.

Industry-standard connectors

Your computer provides industry-standard connectors that enable you to connect assistive devices.

For more information about the location and function of each connector, see “Hardware locations” on page

TTY/TDD conversion modem

Your computer supports the use of a text telephone (TTY) or the telecommunications device for the deaf

(TDD) conversion modem. The modem must be connected between your computer and a TTY/TDD

telephone. Then, you can type a message on your computer and send it to the telephone.

Documentation in accessible formats

Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or

HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that

visually impaired users can read the documentation through a screen reader. Each image in the

documentation also includes adequate alternative text so that visually impaired users can understand the

image when they use a screen reader.

24 P330 User Guide

Cleaning your computer

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii. Properly remove or install your computer cover. See

Chapter 7 “Hardware removal and installation” on page 53.

CAUTION:

Remove any media from the drives and turn off all connected devices and the computer. Then,

disconnect all power cords from electrical outlets and disconnect all cables that are connected to the

computer.

It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free

operation. Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Dust buildup compounds problems associated with glare, so remember to clean the screen periodically.

Wipe the screen surface gently with a soft, dry cloth, or blow on the screen to remove grit and other loose

particles. Depending on the type of the screen, moisten a soft, lint-free cloth with an LCD cleaner or liquid

glass cleaner and then wipe the screen surface.

Maintenance

With appropriate care and maintenance, your computer will serve you reliably. This section provides

instructions on how to maintain your computer so that it can keep working in better condition.

Basic maintenance tips

Here are some basic points about keeping your computer functioning properly:

• Keep your computer in a clean, dry environment. Ensure that the computer rests on a flat, steady surface.

• Do not cover any of air vents. These air vents provide airflow to keep your computer from overheating.

• Keep food and drinks away from all parts of your computer. Food particles and spills might make the

keyboard and mouse stick and unusable.

• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an

electrical hazard.

• Always disconnect a power cord by grasping the plug instead of the cord.

Good maintenance practices

By performing a few good maintenance practices, you can maintain good computer performance, protect

your data, and be prepared in case of a computer failure.

• Empty your recycle bin on a regular basis.

• Use the disk defragmentation or disk optimization feature of your operating system occasionally to

prevent performance problems caused by an excessive number of fragmented files.

• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.

• Back up critical data regularly on removable media memory, such as discs and USB storage devices, and

store the removable media in a safe location. The frequency of making backup copies depends on how

critical the data is to you or your business.

• Back up your data on the storage drive regularly. See “Recovery information” on page 51.

• Keep your computer software, device drivers, and operating system up-to-date. See “Keeping your

computer current” on page 26.

Chapter 3.You and your computer 25

• Keep a log book. Entries might include major software or hardware changes, device-driver updates,

intermittent problems and what you did to resolve them, and other issues you might have experienced.

The cause of a problem might be change in hardware, change in software, or any other actions that might

have taken place. A log book can help you or a Lenovo technician determines the cause of a problem.

• Create Product Recovery discs. See “Recovery information” on page 51 for more information about using

Product Recovery discs to restore the hard disk drive to the factory-default settings.

Keeping your computer current

In most cases, it is a good practice to have the most up-to-date operating system update patches, software

programs, and device drivers. This section provides instructions on how to get the latest updates for your

computer.

Getting the latest system updates

To get the latest system updates for your computer, ensure that your computer is connected to the Internet

and do one of the following:

• Use the Lenovo Vantage program to get the system updates, such as device driver updates, software

updates, and BIOS updates.

To open the Lenovo Vantage program, see “Accessing a program on your computer” on page 14. For

more information about using the program, refer to the help system of the program.

• Use Windows Update to get the system updates, such as security fixes, new versions of Windows

components, and device driver updates.

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Update & Security ➙ Windows Update.

3. Follow the instructions on the screen.

Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended

that you get device drivers by using Lenovo programs or from the Lenovo Web site at https://

support.lenovo.com.

Moving your computer

Before moving your computer, take the following precautions:

1. Back up your data on the storage drive. See “Good maintenance practices” on page 25.

2. Remove any media from the drives and turn off all connected devices and the computer. Then,

disconnect all power cords from electrical outlets and disconnect all cables that are connected to the

computer.

3. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are

using different cartons, cushion the units to avoid damage.

Moving your computer to another country or region

When you move your computer to another country or region, you must take local electrical standards into

consideration. If the local electrical outlet style is different from the type you are using, use either an electrical

plug adapter or a new power cord. To purchase such items, contact the Lenovo Customer Support Center.

For a list of Lenovo Support phone numbers, go to https://pcsupport.lenovo.com/supportphonelist. If you

cannot find the support telephone number for your country or region, contact your Lenovo reseller.

26 P330 User Guide

Chapter 4. Security

This chapter provides information about how to protect your computer from unauthorized use.

Locking your computer

This section provides instructions on how to lock your computer with the locking devices to keep your

computer safe.

Locking the computer cover

Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your

computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a

padlock is installed.

Note: The computer hardware might look slightly different from the illustration.

Figure 7. Padlock

Attaching a Kensington-style cable lock

You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent

fixture. The cable lock attaches to the security-lock slot at the rear of your computer. Depending on the type

selected, the cable lock can be operated with a key or combination. You can order such a cable lock directly

from Lenovo by searching for Kensington at:

https://support.lenovo.com

Figure 8. Kensington-style cable lock

Attaching a cable lock

A cable lock can be used to secure devices, such as the keyboard and the mouse, by locking the device

cables to your computer. The cable lock attaches to the cable-lock slots on the rear of your computer.

To attach a cable lock, do the following:

1. Insert the clip 1 into the cable-lock slot 3.

2. Pull the cables you want to lock through the dents in the cable lock.

3. Press the clip 2 into the cable-lock slot 4 until it snaps into position.

28 P330 User Guide

Figure 9. Installing a cable lock

Viewing and changing security settings in the Setup Utility program

To view and change security settings in the Setup Utility program, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Security.

3. Follow the instructions on the right side of the screen to view and change security settings. You can refer

to “Using the Setup Utility program” on page 33 to get basic information about some major security

settings.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Using passwords and Windows accounts

You can use BIOS passwords and Windows accounts to prevent unauthorized access to your computer and

data. To use the BIOS passwords or the Windows accounts, do the following:

• To use BIOS passwords, see “Using BIOS passwords” on page 36.

• To use Windows accounts, do the following:

Chapter 4.Security 29

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Accounts.

3. Follow the instructions on the screen.

Using the cover presence switch

The cover presence switch prevents your computer from logging in to the operating system when the

computer cover is not properly installed or closed.

To use the cover presence switch, enable the cover-presence-switch connector on the system board first. To

achieve this, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Security ➙ Chassis Intrusion Detection and press Enter.

3. Select Enabled and press Enter.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings), select Yes in the window displayed, and press Enter. The cover-presence-switch connector on

the system board is enabled.

The cover presence switch starts functioning. If the switch detects that the computer cover is not correctly

installed or closed, an error message is displayed when you turn on the computer. To fix the error and log in

to the operating system, do the following:

1. Properly remove or install your computer cover. See Chapter 7 “Hardware removal and installation” on

page 53.

2. Start and then exit the Setup Utility program. See “Starting the Setup Utility program” on page 33 and

“Exiting the Setup Utility program” on page 39.

Using firewalls

A firewall can be hardware, software, or a combination of both depending on the level of security required.

Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If

your computer is preinstalled with a firewall program, it helps protect against computer Internet security

threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more

information about how to use the firewall program, refer to the help system of your firewall program.

To use Windows Firewall, do the following:

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Windows Defender Firewall.

4. Follow the instructions on the screen.

Protecting data against viruses

Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate

viruses.

Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After

30 days, you must renew the license to continue receiving the antivirus software updates.

Note: Virus definition files must be kept up-to-date to guard against new viruses.

30 P330 User Guide

For more information about how to use your antivirus software, refer to the help system of your antivirus

software.

Using the Smart USB Protection function

The Smart USB Protection function is a security function that helps prevent data from being copied from the

computer to USB storage devices connected to the computer. You can set the Smart USB Protection

function to one of the following modes:

• Disabled (default setting): You can use the USB storage devices without limitation.

• Read Only: You cannot copy data from the computer to the USB storage devices. However, you can

access or modify data on the USB storage devices.

• No Access: You cannot access the USB storage devices from the computer.

To configure the Smart USB Protection function, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Security ➙ Smart USB Protection and press Enter.

3. Select the desired setting and press Enter.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Computrace Agent software embedded in firmware

The Computrace Agent software is an IT asset management and computer theft recovery solution. The

software detects if changes have been made on the computer, such as hardware, software, or the computer

call-in location. You might have to purchase a subscription to activate the Computrace Agent software.

Trusted Platform Module (TPM)

TPM is a secure cryptoprocessor that stores cryptographic keys, which in turn protects information stored in

your computer.

Chapter 4.Security 31

32 P330 User Guide

Chapter 5. Advanced configuration

This chapter provides information to help you further configure the computer.

Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer. This

section provides information about only the major configuration settings available in the program.

Note: The operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. Turn on or restart your computer.

2. Before the operating system starts up, repeatedly press and release F1 or Fn+F1 (depending on the

keyboard settings). Based on the Setup Utility display mode setting, one of the following situations

occurs:

• Text mode: The Setup Utility program opens.

• Graphic mode (available on some models): The start screen is displayed. Then, select Setup and

press Enter to open the Setup Utility program.

Note: If a BIOS password has been set, the Setup Utility program will not open until you enter the

correct password. For more information, see “Using BIOS passwords” on page 36.

To view and change the configuration settings, follow the instructions on the screen.

Changing the display language of the Setup Utility program

The Setup Utility program supports three display languages: English, French, and simplified Chinese.

To change the display language of the Setup Utility program, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. From the main interface, locate System Language and press Enter.

3. Select the display language according to your needs.

Enabling or disabling a device

This section provides information about how to enable or disable user access to hardware devices (such as

USB connectors or storage drives).

To enable or disable a device, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices.

3. Select the device you want to enable or disable and press Enter.

4. Select the desired setting and press Enter.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Enabling or disabling the automatic power-on of your computer

The Automatic Power On item in the Setup Utility program provides various options for you to make your

computer start up automatically.

To enable or disable the Automatic Power On features, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Power ➙ Automatic Power On and press Enter.

3. Select the feature you want to enable or disable and press Enter.

4. Select the desired setting and press Enter.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Enabling or disabling the ErP LPS compliance mode

Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go

to:

https://www.lenovo.com/ecodeclaration

You can enable the ErP LPS compliance mode in the Setup Utility program to reduce the consumption of

electricity when your computer is off or in sleep mode.

To enable or disable the ErP LPS compliance mode, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Power ➙ Enhanced Power Saving Mode and press Enter.

3. Select Enabled or Disabled depending on your needs, and then press Enter. If you select Enabled, you

also need to disable the Wake on LAN feature. See “Enabling or disabling the automatic power-on of

your computer” on page 34.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

When the ErP LPS compliance mode is enabled, you can wake up your computer by doing one of the

following:

• Press the power button.

• Enable the Wake Up on Alarm feature to make your computer wake up at a set time. See “Enabling or

disabling the automatic power-on of your computer” on page 34.

• Enable the After Power Loss feature to make your computer wake up when the power supply resumes

after a sudden loss of electricity.

To enable the After Power Loss feature, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Power ➙ After Power Loss and press Enter.

3. Select Power On and press Enter.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Enabling or disabling the eSATA mode for the SATA 4 connector

The SATA 4 connector supports the eSATA mode. Before using the front-access storage enclosure, ensure

that the eSATA mode is enabled and the SATA cable of the front-access storage enclosure is connected to

34 P330 User Guide

the SATA 4 connector on the system board. To verify the cable connection, see “Preparing your computer”

on page 54 and “Parts on the system board” on page 6 for more information.

To enable or disable the eSATA mode, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices ➙ ATA Drive Setup and press Enter.

3. Select SATA Drive 4 Hot-Plug Support and press Enter.

4. Select Enabled or Disabled as desired and press Enter.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed and press Enter.

Switching between better acoustic and better thermal performance

You can adjust the acoustic and thermal performance of your computer through the ICE Performance

Mode menu. Two choices are available:

• Better Acoustic Performance (default setting): This computer works with less noise at a normal thermal

level.

• Better Thermal Performance: The computer works at a better thermal level with normal acoustic

performance.

To switch between better acoustic performance and better thermal performance, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Power ➙ Intelligent Cooling Engine (ICE) and press Enter.

3. Select ICE Performance Mode and press Enter.

4. Select Better Acoustic Performance or Better Thermal Performance as desired and press Enter.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Enabling or disabling the system to record thermal alert logs

When the ICE thermal alert feature is enabled, if a critical thermal situation occurs, an alert log is written into

the Windows system log. The alert log can help you identify thermal problems, such as malfunctioning fans,

abnormally high temperature, or poor cooling performances.

To enable or disable the system to record thermal alert logs, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Power ➙ Intelligent Cooling Engine (ICE) and press Enter.

3. Select ICE Thermal Alert and press Enter.

4. Select the desired setting and press Enter.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Enabling or disabling the configuration change detection

With the configuration-change detection enabled, if the POST detects configuration changes of some

hardware devices (such as storage drives or memory modules), an error message is displayed.

To enable or disable the configuration change detection, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

Chapter 5.Advanced configuration 35

2. Select Security ➙ Configuration Change Detection and press Enter.

3. Select the desired setting and press Enter.

4. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

To bypass the error message and log in to the operating system, do one of the following:

• Press F2 or Fn+F2 (depending on the keyboard settings).

• Start and then exit the Setup Utility program. See “Starting the Setup Utility program” on page 33 and

“Exiting the Setup Utility program” on page 39.

Changing the BIOS settings before installing a new operating system

BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system.

To change the BIOS settings, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. From the main interface, select Exit ➙ OS Optimized Defaults and press Enter.

3. Depending on the operating system to be installed, do one of the following:

• To install the Windows 10 (64-bit) operating system, select Enabled and press Enter.

• To install an operating system other than Windows 10 (64-bit), select Disabled and press Enter.

4. Select Yes in the window displayed and press Enter to confirm your selection.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Using BIOS passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer

and data.

You do not have to set any passwords to use your computer. However, using passwords improves computer

security. If you decide to set any passwords, read the following topics.

Password types

The following types of passwords are available in the Setup Utility program:

• Power-on password

When a power-on password is set, you are prompted to enter a valid password each time the computer is

turned on. The computer cannot be used until the valid password is entered.

• Administrator password

Setting an administrator password deters unauthorized users from changing configuration settings. If you

are responsible for maintaining the configuration settings of several computers, you might want to set an

administrator password.

When an administrator password is set, you are prompted to enter a valid password each time you try to

access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is

entered.

If both the power-on password and administrator password are set, you can enter either password.

However, you must use your administrator password to change any configuration settings.

• Hard disk password

36 P330 User Guide

Setting a hard disk password prevents unauthorized access to the data on the internal storage drive (such

as a hard disk drive). When a hard disk password is set, you are prompted to enter a valid password each

time you try to access the storage drive.

Notes:

– Even if the storage drive is removed from one computer and installed in another, the hard-disk

password is still valid.

– If the hard disk password is forgotten, there is no way to reset the password or recover data from the

storage drive.

Password considerations

A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it

is recommended to use a strong password that cannot be easily compromised.

Note: The Setup Utility program passwords are case-sensitive.

To set a strong password, consider the following guidelines:

• Have at least eight characters in length

• Contain at least one alphabetic character and one numeric character

• Not be your name or your user name

• Not be a common word or a common name

• Be significantly different from your previous passwords

Setting, changing, or deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Security.

3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or

Hard Disk Password and press Enter.

4. Follow the instructions on the right side of the screen to set, change, or delete a password.

Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more

information, see “Password considerations” on page 37.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Erasing lost or forgotten passwords (clearing CMOS)

This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

Note: The instructions in this section do not apply to the hard disk password.

To erase a lost or forgotten password, do the following:

1. Remove any media from the drives and turn off all connected devices and the computer. Then,

disconnect all power cords from electrical outlets and disconnect all cables that are connected to the

computer.

2. Remove the computer cover. See Chapter 7 “Hardware removal and installation” on page 53.

3. Locate the Clear Complementary Metal Oxide Semiconductor (CMOS) /Recovery jumper on the system

board. See “Hardware locations” on page 1.

Chapter 5.Advanced configuration 37

4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin

3).

5. Reinstall the computer cover and connect the power cord. See Chapter 7 “Hardware removal and

installation” on page 53.

6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by

holding the power button for approximately five seconds.

7. Repeat step 1 and step 2.

8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9. Reinstall the computer cover and connect the power cord.

10. Turn on the computer and the monitor. When the logo screen is displayed, press F1 or Fn+F1.

11. To prevent data loss, ensure that BIOS settings are restored to an earlier point before the BIOS update.

For BIOS configurations, see Chapter 5 “Advanced configuration” on page 33.

Selecting a startup device

If your computer does not start up from the expected device, you can either change the startup device

sequence or select a temporary startup device.

Changing the startup device sequence permanently

To change the startup device sequence permanently, do the following:

1. Depending on the type of the storage device, do one of the following:

• If the storage device is internal, go to step 2.

• If the storage device is a disc, ensure that your computer is turned on. Then, insert the disc into the

optical drive.

• If the storage device is an external device other than a disc, connect the storage device to the

computer.

2. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

3. Select Startup.

4. Follow the instructions on the right side of the screen to change the startup device sequence.

5. To save settings and exit the Setup Utility program, press F10 or Fn+F10 (depending on the keyboard

settings). Then, select Yes in the window displayed, and press Enter.

Selecting a temporary startup device

Note: Not all discs and storage drives are bootable.

To select a temporary startup device, do the following:

1. Depending on the type of the storage device, do one of the following:

• If the storage device is internal, go to step 2.

• If the storage device is a disc, ensure that your computer is turned on. Then, insert the disc into the

optical drive.

• If the storage device is an external device other than a disc, connect the storage device to the

computer.

2. Turn on or restart the computer. Before Windows starts up, repeatedly press and release F12 or Fn+F12

(depending on the keyboard settings) until Startup Device Menu is displayed.

3. Select the desired storage device and press Enter. The computer then starts up from the device you

select.

38 P330 User Guide

If you want to select a permanent startup device, select Enter Setup on Startup Device Menu and press

Enter to start the Setup Utility program. For more information about how to select a permanent startup

device, see “Changing the startup device sequence permanently” on page 38.

Exiting the Setup Utility program

To exit the Setup Utility program, do one of the following:

• If you want to save the new settings, press F10 or Fn+F10 (depending on the keyboard settings). Then,

select Yes in the window displayed and press Enter.

• If you do not want to save the new settings, select Exit ➙ Discard Changes and Exit and press Enter.

Then, select Yes in the window displayed and press Enter.

Updating and recovering the BIOS

The BIOS is the first program that the computer runs when you turn on the computer. The BIOS initializes the

hardware components and loads the operating system and other programs.

Updating the BIOS

When you install a new program, hardware device, or device driver, you might be informed to update the

BIOS. You can update the BIOS from your operating system or a flash update disc (available only on some

models).

To update the BIOS, do the following:

1. Go to https://support.lenovo.com.

2. To update the BIOS from your operating system, download the flash BIOS update driver according to

your operating system version. To update the BIOS from a flash update disc, download the ISO image

version (used to create a flash update disc). Then, download the installation instructions for the flash

BIOS update driver.

3. Print the installation instructions you download and follow the instructions to update the BIOS.

Note: If you want to update the BIOS from a flash update disc, the installation instructions might not

provide the instructions on how to record the update disc. See “Recording a disc” on page 18.

Recovering from a BIOS update failure

To recover from a BIOS update failure, do the following:

1. Remove any media from the drives and turn off all connected devices and the computer. Then,

disconnect all power cords from electrical outlets and disconnect all cables that are connected to the

computer.

2. Preparing your computer. See “Preparing your computer” on page 54.

3. Locate the Clear CMOS /Recovery jumper on the system board. See “Hardware locations” on page 1.

4. Remove any parts and cables that impede your access to the Clear CMOS /Recovery jumper.

5. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin

3).

6. Reinstall the parts and cables that were removed.

7. Reinstall the computer cover and reconnect any cables that were disconnected. See Chapter 7

“Hardware removal and installation” on page 53.

8. Turn on the computer and insert the BIOS update disc into the optical drive. Wait a few minutes. The

recovery process begins. After the recovery process is completed, your computer will shut down

automatically.

Chapter 5.Advanced configuration 39

Note: If the computer does not start up from the disc, select the disc as the startup device. See

“Selecting a temporary startup device” on page 38.

9. Repeat steps 1–4.

10. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

11. Repeat step 6 and step 7.

12. Turn on the computer and the monitor. When the logo screen is displayed, press F1 or Fn+F1.

13. To prevent data loss, ensure that BIOS settings are restored to an earlier point before the BIOS update.

For BIOS configurations, see Chapter 5 “Advanced configuration” on page 33.

Configuring RAID

This chapter provides information about how to configure Redundant Array of Independent Disks (RAID) for

your computer.

An Introduction to RAID

RAID is a technology that provides increased storage functions and reliability through redundancy.

When a group of independent physical storage drives is set up to use RAID technology, they are in a RAID

array. This array distributes data across multiple storage drives, but the array appears to the host computer

as one single storage unit. Creating and using RAID arrays provides high performance, such as the expedited

I/O performance, because several drives can be accessed simultaneously.

RAID drive groups configured according to certain RAID levels also improve data storage reliability and fault

tolerance compared with single-drive storage systems. Data loss resulting from a drive failure can be

prevented by reconstructing missing data from the remaining drives.

Note: For RAID 0, the missing data resulting from a drive failure cannot be reconstructed.

RAID Level

Your computer must have the minimum number of SATA storage drives installed for the supported level of

RAID below:

• RAID 0: striped disk array

– Consists of at least two SATA storage drives

– Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, 64 KB, or 128 KB

– Better performance without fault tolerance

• RAID 1: mirrored disk array

– Consists of two SATA storage drives

– Improved reading performance and 100% redundancy

• RAID 5: block-level striped disk array with distributed parity

– Consists of at least three SATA storage drives

– Supported strip size: 16 KB, 32 KB, 64 KB, or 128 KB

– Better performance and fault tolerance

To install an additional storage drive, refer to “Type-1 storage-drive cage” on page 94.

40 P330 User Guide

Configuring the system BIOS to enable SATA RAID functionality

This section describes how to configure the system BIOS to enable SATA RAID functionality.

Note: Use the arrow keys on the keyboard to make selections.

To enable SATA RAID functionality, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices ➙ ATA Drive Setup and press Enter.

3. Select Configure SATA as and press Enter.

4. Select RAID and press Enter.

5. Press F10 or Fn+F10 (depending on the keyboard) to save the new settings and exit the Setup Utility

program.

Configuring RAID in UEFI mode

This section provides instructions on how to configure RAID in UEFI mode.

Creating RAID volumes in UEFI mode

Attention: All the existing data stored on the selected drives will be erased while the RAID volume is being

created.

To create RAID volumes, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices ➙ ATA Drive Setup and press Enter.

3. Select Intel (R) Rapid Storage Technology and press Enter.

4. Select Create RAID Volume and press Enter.

5. Select Name and press Enter. When prompted, type a proper RAID Volume name in the field.

6. Select RAID Level and press Enter. When prompted, select a RAID level in the field.

7. Use the arrow keys and the space key to mark individual physical storage drives to be added in the RAID

volume.

8. Select Strip Size and press Enter. When prompted, select a strip size in the field.

9. Select Capacity and type a volume size in the field.

10. Select Create Volume and press Enter to initiate volume creation.

Deleting RAID volumes in UEFI mode

Attention: All the existing data stored on the selected drives will be erased after you delete RAID volumes.

To delete RAID volumes, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices ➙ ATA Drive Setup and press Enter.

3. Select Intel (R) Rapid Storage Technology and press Enter.

4. Select the RAID volume to be deleted and press Enter.

5. Select Delete and press Enter.

6. Select Yes to confirm the deletion of the selected RAID volume. Deleting a RAID volume will reset the

storage drives to non-RAID.

Chapter 5.Advanced configuration 41

Resetting storage drives to non-RAID in UEFI mode

To reset your storage drives to non-RAID, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 33.

2. Select Devices ➙ ATA Drive Setup and press Enter.

3. Select Intel (R) Rapid Storage Technology and press Enter.

4. Select the RAID volumes and press Enter to view the detailed information. Select the storage drives you

want to reset to non-RAID and then press Enter.

5. Select Reset to Non-RAID and press Enter.

6. Select Yes to reset the storage drives to non-RAID.

Configuring RAID in legacy mode

This section provides instructions on how to configure RAID in legacy mode.

Creating RAID volumes in legacy mode

To create RAID volumes, do the following:

1. Press Ctrl+I when prompted to enter the Intel (R) Rapid Storage Technology configuration utility during

the computer startup.

2. Use the up and down arrow keys to select Create RAID Volume and press Enter.

3. Type a proper RAID Volume name in the Name field and press Tab.

4. Use the arrow keys to select a RAID level in the RAID Level field and press Tab.

5. If appropriate, use the arrow keys to select a Stripe Size in the Stripe Size field and press Tab.

6. Type a volume size in the Capacity field and press Tab.

7. Press Enter to initiate volume creation.

8. When prompted, press Y to accept the warning message and create the volume.

9. Return to step 2 to create additional RAID volumes, or select Exit and press Enter.

10. Press Y when prompted to confirm the exit.

Deleting RAID volumes in legacy mode

To delete RAID volumes, do the following:

1. Press Ctrl+I when prompted to enter the Intel (R) Rapid Storage Technology configuration utility during

the computer startup.

2. Use the up and down arrow keys to select Delete RAID Volume and press Enter.

3. Use the arrow keys to select the RAID volume to be deleted and press Delete.

4. When prompted, press Y to confirm the deletion of the selected RAID volume. Deleting a RAID volume

will reset the storage drives to non-RAID.

Resetting storage drives to non-RAID in legacy mode

To reset your storage drives to non-RAID, do the following:

1. Press Ctrl+I when prompted to enter the Intel (R) Rapid Storage Technology configuration utility during

the computer startup.

2. Use the up and down arrow keys to select Reset Disks to Non-RAID and press Enter.

3. Use the arrow keys and the space key to mark individual physical storage drives to be reset, and then

press Enter to complete the selection.

4. When prompted, press Y to confirm the reset action.

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Chapter 6. Troubleshooting, diagnostics, and recovery

This chapter provides solutions to resolve your computer problems. Follow the steps in the basic procedure

for resolving computer problems, which helps you make good use of the troubleshooting, diagnostics, and

recovery information.

Basic procedure for resolving computer problems

It is recommended that you use the following procedure to resolve computer problems you are experiencing:

1. Ensure that:

a. The cables for all connected devices are connected correctly and securely.

b. All connected devices that require ac power are connected to properly grounded, functioning

electrical outlets.

c. All connected devices are enabled in the BIOS settings of your computer. See “Enabling or disabling

a device” on page 33.

If these actions do not resolve your problem, continue with the next step.

2. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a

virus, remove the virus. If the antivirus program does not resolve your problem, continue with the next

step.

3. Go to “Troubleshooting” on page 43 and follow the instructions for the type of problem you are

experiencing. If these troubleshooting instructions do not resolve your problem, continue with the next

step.

4. Run the diagnostic program. See “Diagnosing problems” on page 51. If the diagnostic program does not

resolve your problem, continue with the next step.

5. Recover your operating system. See “Recovery information” on page 51.

6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of

Lenovo Support phone numbers, go to https://pcsupport.lenovo.com/supportphonelist. For more

information about help, service, and technical assistance, see Chapter 8 “Getting information, help, and

service” on page 107.

Troubleshooting

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Use the troubleshooting information to find solutions to problems that have definite symptoms.

Startup problems

The computer does not start up when you press the power button.

Solutions:

Ensure that:

• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer, ensure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for your country or region.

The operating system fails to start up.

Solution:

Ensure that the startup device sequence set in the Setup Utility program includes the device where the

operating system resides. Usually, the operating system is on the internal storage drive. For more

information, see “Changing the startup device sequence permanently” on page 38.

The computer beeps multiple times before the operating system starts up.

Solution:

Ensure that no keys are stuck.

Audio problems

The audio cannot be heard on the Windows operating system.

Solutions:

• If you are using powered external speakers that have an On/Off control, ensure that:

– The On/Off control is set to the On position.

– The speaker power cable is connected to a properly grounded, functional ac electrical outlet.

• If your external speakers have a volume control, ensure that the volume is not set too low.

• Click the volume icon in the Windows notification area on the taskbar. Ensure that the mute speakers

settings are not selected and none of the volume settings is set too low.

Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification

area. See the Windows help system.

• For some computers that have a front audio panel, ensure that the volume is not set too low.

• Ensure that your external speakers (and headphones, if used) are connected to the correct audio

connectors on the computer. Most speaker cables are color-coded to match the connectors.

Note: When external-speaker or headphone cables are connected to the audio connectors, the internal

speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion

slots, the audio function built into the system board is disabled. Therefore, you must use the audio

connectors on the audio adapter.

• Ensure that the program you are running is designed for use on the Windows operating system. If the

program is designed to run in DOS, the program does not use the Windows sound feature. The program

must be configured to use Sound Blaster Pro or Sound Blaster emulation.

• Ensure that the audio device drivers are correctly installed.

The sound comes from one of the external speakers.

Solutions:

• Ensure that the speaker cable is inserted completely into the connector on the computer.

• Right-click the volume icon in the Windows notification area on the taskbar. Then, click Open Volume

Mixer and select the desired speaker. Click the Levels tab and ensure that the Balance settings are set

correctly.

Note: If the volume icon is not displayed in the Windows notification area, add the icon to the notification

area. See the Windows help system.

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CD or DVD problems

A CD or DVD does not work.

Solutions:

• Ensure that the power cable and signal cable are securely connected to the drive.

• Ensure that the disc is inserted correctly, with its label up.

• Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft

cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

• Ensure that the disc you are using is not scratched or damaged. Try inserting another disc that you know

is good. If you cannot read from a known-good disc, you might have a problem with your optical drive or

the cabling to your optical drive.

• If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the

disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

A bootable recovery medium, such as the Product Recovery CD, cannot be used to start your

computer.

Solution:

Ensure that the CD or DVD drive is set as the top priority of the Boot Priority Order in the Setup Utility

program. Refer to “Selecting a temporary startup device” on page 38 for information about viewing and

changing the startup sequence.

Note: On some computer models, the startup sequence is permanently set and cannot be changed.

A black screen is displayed instead of the DVD video.

Solutions:

• Restart the DVD player program.

• Try a lower screen resolution or color depth.

• Close any open files, and then restart the computer.

A DVD movie does not play.

Solutions:

• Ensure that the disc surface is clean and not scratched.

• Check the disc or package for regional coding. You might need to purchase a disc with coding for the

region where you are using your computer.

No audio or only an intermittent audio comes out while a DVD movie is playing.

Solutions:

• Check the volume control settings on your computer and on your speakers.

• Ensure that the disc surface is clean and not scratched.

• Check all cable connections to and from the speakers.

• Use the DVD menu for the video to select a different audio track.

The playback is slow or choppy.

Solutions:

• Disable any background programs, such as AntiVirus or Desktop Themes.

Chapter 6.Troubleshooting, diagnostics, and recovery 45

• Ensure that video resolution is lower than 1152 x 864 pixels.

A message indicating invalid disc or no disc found is displayed.

Solutions:

• Ensure that the disc is in the drive with the shiny side of the disc facing down.

• Ensure that video resolution is lower than 1152 x 864 pixels.

• Ensure that the DVD or CD is inserted into an appropriate optical drive. For example, do not insert a DVD

into a CD-only drive.

Intermittent problems

Intermittent problems refer to the problems occur only occasionally and are difficult to repeat.

Solutions:

• Ensure that all cables and cords are securely connected to the computer and attached devices.

• Ensure that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the

fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in

each SCSI chain is terminated correctly. For more information, see your SCSI documentation.

Storage drive problems

Some or all storage drives are missing from the Setup Utility program.

Solutions:

• Ensure that the signal cables and power cables for all the storage drives are connected correctly.

• If the computer is installed with SAS storage drives, ensure that the AVAGO MegaRAID adapter is

correctly connected.

The computer cannot start up from the correct storage drive or the message “No Operating System

Found” is displayed.

Solutions:

• Ensure that the signal cables and power cables for all the storage drives are connected correctly.

• Ensure that the computer starts up from the correct storage drive. Set the storage drive, on which the

operating system resides, as the first startup device in the Setup Utility program. Refer to “Changing the

startup device sequence permanently” on page 38.

Note: In rare cases, the storage drive with the operating system might get corrupted or damaged. If this

problem occurs, replace the storage drive. Refer to Chapter 7 “Hardware removal and installation” on page

53.

Ethernet LAN problems

The computer cannot connect to an Ethernet LAN.

Solutions:

• Connect the cable from the Ethernet connector to the RJ45 connector of the hub.

• Enable the Ethernet LAN feature in the Setup Utility program.

• Enable the Ethernet LAN adapter.

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1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Network and Sharing Center ➙

Change adapter settings.

4. Right-click the Ethernet LAN adapter icon and click Enable.

• Update or reinstall the Ethernet LAN driver. See “Keeping your computer current” on page 26.

• Install all networking software that is necessary for your network environment. Check with your LAN

administrator for the necessary networking software.

• Set the same duplex for the switch port and the adapter. If you configured the adapter for full duplex,

ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode might

degrade performance, cause data loss, or result in lost connections.

When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps, the Ethernet LAN

connection fails or errors occur.

Solution:

Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE-T hub/switch

(not 100 BASE-X).

A Gigabit Ethernet model computer should connect to the network at a speed of 1000 Mbps but at

only a speed of 100 Mbps.

Solutions:

• Try another cable.

• Set the link partner to auto-negotiate.

• Set the switch to be 802.3ab-compliant (gigabit over copper).

The Wake On LAN feature does not work.

Solution:

Enable the Wake On LAN feature in the Setup Utility program.

Wireless LAN problem

Note: The wireless LAN feature is available only on some models.

The wireless LAN feature does not work.

Solutions:

• Enable the wireless LAN feature in the Setup Utility program.

• For Windows 10, enable the wireless LAN feature in Windows Settings. Click the Start button to open the

Start menu, and then click Settings ➙ Network & Internet ➙ Wi-Fi. Turn on the Wi-Fi feature.

• Enable the wireless LAN adapter.

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Network and Sharing Center ➙

Change adapter settings.

4. Right-click the wireless LAN adapter icon and click Enable.

• Update or reinstall the wireless LAN driver. See “Keeping your computer current” on page 26.

Chapter 6.Troubleshooting, diagnostics, and recovery 47

Bluetooth problems

Note: The Bluetooth feature is available only on some models.

The Bluetooth feature does not work.

Solutions:

• Enable the Bluetooth feature in the Setup Utility program.

• Enable the Bluetooth devices. Do the following:

1. Right-click the Start button to open the Start context menu.

2. Click Device Manager. Type the administrator password or provide confirmation if prompted.

3. Expand Bluetooth to display the Bluetooth devices. Then, right-click each Bluetooth device and then

Click Enable device.

4. Expand Network adapters. Then, right-click each Bluetooth device and then Click Enable device.

• Turn on the Bluetooth radio on Windows 10. Do the following:

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Devices ➙ Bluetooth & other devices.

3. Turn on the Bluetooth switch to enable the Bluetooth feature.

• Update or reinstall the Bluetooth driver. See “Keeping your computer current” on page 26.

No sound comes from the Bluetooth headset or headphones.

Solution:

Set the Bluetooth headset or headphones as the default device.

1. Exit the application that uses the sound device (for example, Windows Media Player).

2. Right-click the volume icon in the Windows notification area on the taskbar.

Note: If the volume icon is not displayed in the Windows notification area, add the icon to the

notification area. See the Windows help system.

3. Click Playback devices.

4. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If

you are using the AV profile, select Stereo Audio, and then click Set Default.

5. Click OK.

Performance problems

Excessive fragmented files exist on the storage drives.

Solution:

Use the Windows disk defragmentation or disk optimization feature to clean up the files.

Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the

disk-defragmentation process might take up to several hours.

1. Close any open programs and windows.

2. Click the Start button to open the Start menu.

3. Click Windows System ➙ File Explorer ➙ This PC.

4. Right-click your C drive and then click Properties.

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5. Click the Tools tab.

6. Click Optimize. Select the desired drive and then click Optimize.

7. Follow the instructions on the screen.

The free storage drive space is insufficient.

Solutions:

Free up the storage drive space.

• Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application.

• Clean up your C drive.

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ File Explorer ➙ This PC.

3. Right-click your C drive and then click Properties.

4. Check the amount of free space, and then click Disk Cleanup.

5. A list of unnecessary file categories is displayed. Select each file category you want to delete, and

then click OK.

• Turn some Windows features off or remove some unnecessary programs.

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Programs and Features.

4. Do one of the following:

– To turn some Windows features off, click Turn Windows features on or off. Follow the

instructions on the screen.

– To remove some unnecessary programs, select the program you want to remove, and then click

Uninstall/Change or Uninstall.

The free memory space is insufficient.

Solutions:

• Right-click a blank area on the taskbar and open Task Manager. Then, end some tasks you are not

performing.

• Install additional memory modules. See Chapter 7 “Hardware removal and installation” on page 53. To

purchase memory modules, go to:

https://www.lenovo.com

Serial connector problem

The serial connector cannot be accessed.

Solutions:

• Connect the serial cable from the serial connector on the computer to the serial device. If the serial device

has its own power cord, connect the power cord to a grounded electrical outlet.

• Turn on the serial device and keep the device online.

• Install any programs supplied with the serial device. Refer to the documentation that comes with the serial

device for more information.

• If you added one serial-connector adapter, ensure that the adapter is installed correctly.

Chapter 6.Troubleshooting, diagnostics, and recovery 49

USB device problems

A USB device cannot be accessed.

Solutions:

• Connect the USB cable from the USB connector to the USB device. If the USB device has its own power

cord, connect the power cord to a grounded electrical outlet.

• Turn on the USB device and keep the device online.

• Install any device drivers or programs supplied with the USB device. Refer to the documentation that

comes with the USB device for more information.

• Disconnect and reconnect the USB connector to reset the USB device.

• Ensure that the Smart USB Protection function is disabled. To configure the Smart USB Protection

function, see “Using the Smart USB Protection function” on page 31.

The Windows 7 operating system cannot be installed from an external optical drive or an external USB

device.

Solution:

Go to https://support.lenovo.com/us/en/documents/ht104142 for more information.

Software and driver problems

For some programs, dates cannot be sorted in correct order.

Solution:

Some programs developed before the year 2000 use only the last two digits of a year to sort dates, assuming

the first two digits are 19. Consequently, dates cannot be sorted in correct order nowadays. Check with your

software manufacturer to see if any updates are available. Many software manufacturers make updates

available from the World Wide Web.

Some programs do not work as expected.

Solutions:

1. Check whether the problem is caused by a program.

a. Ensure that the software is compatible with your computer. Refer to the information supplied with the

software for more information.

b. Verify that other software works properly on your computer.

c. Verify that the software you are using works on another computer.

2. If the problem is caused by a program:

• Refer to the printed documentation that comes with the program or the help system of the program

for troubleshooting information.

• Update the program. See “Keeping your computer current” on page 26.

• Uninstall the program and then reinstall it. To download a program that is preinstalled on your

computer, go to https://support.lenovo.com and follow the instructions on the screen.

A device does not work properly due to device driver problems.

Solution:

Update the device driver. See “Keeping your computer current” on page 26.

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Diagnosing problems

Many computer problems can be solved without outside assistance. If you experience a problem with your

computer, the first place to start is the troubleshooting information in your computer documentation. If you

suspect a software problem, see the documentation, including readme files and help information systems,

that come with the operating system or program. ThinkStation computers come with the Lenovo Vantage

program that you can use to help you identify hardware problems.

Diagnosing problems with Lenovo Vantage

Lenovo Vantage is preinstalled on your computer and is ready to run.

Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and

print the log files created by the program. You need the log files when you speak to a Lenovo technical

support representative.

Lenovo Vantage supports the hardware scan function. It combines diagnostic tests, system information

collection, security status, and support information, along with hints and tips for optimal system

performance.

The troubleshooting information or the diagnostic programs might tell you that you need additional or

updated device drivers or other software. You can get the latest technical information and download device

drivers and updates from the Lenovo Support Web site at:

https://support.lenovo.com

For additional information, see the Lenovo Vantage help system.

Recovery information

This section provides instructions on how to recover your operating system.

Note: If a device does not work correctly after recovering the operating system, update the device driver.

See “Keeping your computer current” on page 26.

To recover your Windows 10 operating system, use the following solutions:

• Use Windows recovery solutions.

– Use recovery solutions in Windows Settings.

1. Click the Start button to open the Start menu.

2. Click Settings ➙ Update & Security ➙ Recovery.

3. Follow the instructions on the screen to choose the appropriate recovery solution.

– Use System Restore to restore system files and settings to an earlier point.

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Recovery ➙ Open System

Restore.

4. Follow the instructions on the screen.

– Use the File History tool to restore your files from a backup.

Note: If you use the File History tool to restore your files from a backup, ensure that you backed up

your data earlier with the tool.

Chapter 6.Troubleshooting, diagnostics, and recovery 51

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click File History ➙ Restore personal

files.

4. Follow the instructions on the screen.

– Use the Windows recovery environment by doing one of the following:

– After several consecutive failed boot attempts, the Windows recovery environment might start

automatically. Follow the instructions on the screen to choose the appropriate recovery solution.

– Select the recovery medium you created earlier with the Windows tool as the startup device. See

“Selecting a temporary startup device” on page 38. Then, follow the instructions on the screen to

choose the appropriate recovery solution.

• Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default

settings.

– If your computer comes with the recovery USB key, follow the instructions shipped with the USB key.

– If your computer does not come with the recovery USB key, contact the Lenovo Customer Support

Center to order a recovery USB key. See “Calling for service” on page 108.

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Chapter 7. Hardware removal and installation

This chapter provides instructions on how to remove and install hardware for your computer.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed

and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage

computer components and options.

When you handle options and other computer components, take these precautions to avoid static-electricity

damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle options and other computer components carefully. Handle PCI/PCIe cards, memory

modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

• Prevent others from touching the options and other computer components.

• Touch the static-protective package containing the part to a metal expansion-slot cover or other

unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the

package and your body before you install or replace a new part.

• When possible, remove the new part from the static-protective package, and install it directly in the

computer without setting the part down. When this is not possible, place the static-protective package on

a smooth, level surface and place the part on the package.

• Do not place the part on the computer cover or other metal surface.

Customer Replaceable Units

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer.

ThinkStation computers contain the following types of CRUs:

• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by

trained service technicians at an additional cost.

• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill

level. Trained service technicians can also provide service to install or replace the parts under the type of

warranty designated for the customer’s machine.

If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement

instructions are shipped with your product and are available from Lenovo at any time upon request. You

might be required to return the defective part that is replaced by the CRU. When return is required: (1) return

instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you

might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)

days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation at https://

www.lenovo.com/warranty/llw_02 for full details.

For the CRU information of your computer, refer to the following list.

Self-service CRUs

• Computer cover

• Coin-cell battery

• Cover presence switch

• Dust shield (available on some models)

• Flex module (available on some models)

• Flex storage enclosure (available on some models)

• Front-access storage enclosure (available on some models)

• Front bezel

• Keyboard (available on some models)

• M.2 solid-state drive (available on some models)

• Memory module (vary by computer model)

• Mouse (available on some models)

• PCIe card (vary by computer model)

• Plastic holder (available on some models)

• Power cord

• Slim optical drive (available on some models)

• Storage drives (vary by computer model)

• Type-1 storage-drive cage (available on some models)

• Type-2 storage-drive cage (available on some models)

Optional-service CRUs

• Power supply assembly

Preparing your computer

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

CAUTION:

Avoid contact with hot components inside the computer. During operation, some components

become hot enough to burn the skin. Before you open the computer cover, turn off the computer,

disconnect power, and wait approximately 10 minutes for the components to cool.

Before installing or removing any hardware component in your computer, do the following to prepare your

computer:

1. Remove any media from the drives and turn off all attached devices and the computer. Then, disconnect

all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2. Unlock any locking device that secures the computer cover. See “Locking your computer” on page 27.

3. If your computer comes with a dust shield, remove the dust shield from the front bezel as shown.

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Figure 10. Removing the dust shield

4. Remove the two screws that secure the computer cover. Then, slide the cover to the rear of the

computer to remove the cover.

Figure 11. Removing the computer cover

Chapter 7.Hardware removal and installation 55

5. Release the three plastic tabs of the front bezel as shown and pivot the front bezel outward to remove it

from the computer.

Figure 12. Removing the front bezel

6. Pivot the drive bay assembly outward.

Figure 13. Pivoting the drive bay assembly outward

Notes:

• Depending on your computer model, some of the hardware parts in the removal and installation section

might not be available.

• Use computer parts provided only by Lenovo.

• When removing or installing an option, use the appropriate instructions in this section along with the

instructions that come with the option.

• In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will

come with the CRU or will come a few days after the CRU arrives.

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Removing and installing hardware

This section provides instructions on how to remove and install hardware for your computer. You can expand

the capabilities of your computer and maintain your computer by removing or installing hardware.

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

External options

You can connect external options to your computer, such as external speakers, a printer, or a scanner. For

some external options, you must install additional software in addition to making the physical connection.

When installing an external option, see “Hardware locations” on page 1 to identify the required connector.

Then, use the instructions that come with the option to help you make the connection and install any

software or device drivers that are required for the option.

Slim optical drive

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

To remove or install a slim optical drive, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the slim optical drive. See “Computer components” on page 5.

3. To remove the slim optical drive from the drive bay assembly, do the following:

a. Disconnect cables from the rear of the slim optical drive.

b. Press the release button, and then slide the slim optical drive out of the drive bay assembly.

Figure 14. Removing the slim optical drive

Chapter 7.Hardware removal and installation 57

c. Remove the bracket from the slim optical drive.

Figure 15. Removing the bracket

4. To install a new slim optical drive into the drive bay assembly, do the following:

a. If there is a plastic shield installed in the front bezel, remove the plastic shield as shown.

Figure 16. Removing the plastic shield

b. If there is a metal shield installed in the slim optical drive bay, remove the metal shield as shown.

Figure 17. Removing the metal shield

58 P330 User Guide

c. Align the two holes in the bracket with the corresponding holes in the new slim optical drive. Then,

install the bracket to the new slim optical drive.

Figure 18. Installing the bracket

d. Insert the new slim optical drive into the slim optical drive bay until you hear a click. The slim optical

drive is secured in place.

Figure 19. Installing the slim optical drive

e. Connect the cables to the rear of the new slim optical drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

PCIe card

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Your computer has one PCIe x1 card slot, one PCIe x16 card slot (negotiable link width x4), and one PCIe

x16 graphics card slot (graphics card available on some models).

To remove or install a PCIe card, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

Chapter 7.Hardware removal and installation 59

2. Locate the PCIe card slot. See “Parts on the system board” on page 6.

3. If the PCIe card is held in place by a retaining latch, press the retaining latch a as shown to disengage

the latch.

Figure 20. Disengaging the card retaining latch

4. To remove a PCIe card, do the following:

a. Rotate the PCIe card retainer to the open position.

Figure 21. Rotating the PCIe card retainer

b. Grasp the old card and gently pull it out of the slot.

Figure 22. Removing a PCIe card

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5. To install a new PCIe card, do the following:

a. Remove the new PCIe card from its static-protective package.

b. If necessary, remove the appropriate metal slot cover on the rear of the chassis.

c. Install the new card into the appropriate slot on the system board. See “Parts on the system board”

on page 6.

Note: If you are installing a PCIe x16 graphics card, ensure that the memory-slot retaining clips are

closed before you install the card to avoid any interference during the installation.

Figure 23. Installing a new PCIe card

d. Rotate the PCIe card retainer to the closed position.

Figure 24. Rotating the PCIe card retainer

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

M.2 solid-state drive

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

The instructions on how to install or replace a M.2 solid-state drive also apply to the Intel Optane memory.

Before replacing the Intel Optane memory, ensure that you disable the Intel Optane memory from the Intel

Rapid Storage Technology (Intel RST) Console. Otherwise, all data on the storage drive will be lost. For more

Chapter 7.Hardware removal and installation 61

information, see instructions on https://www.intel.com/content/www/us/en/support/articles/000023989/

memory-and-storage/intel-optane-memory.html.

An M.2 solid-state drive can be installed on the system board or an M.2 solid-state drive PCIe adapter.

M.2 solid-state drive on the system board

To remove or install an M.2 solid-state drive on the system board, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the M.2 solid-state drive slot. See “Parts on the system board” on page 6.

3. Untie the cables that prevent your access to the M.2 solid-state drive slot from the cable clip.

4. To remove an M.2 solid-state drive, do the following:

a. Turn the two mounting studs 90-degree counterclockwise to release the heat sink. Then, lift the heat

sink off the plastic holder.

Figure 25. Removing the heat sink from the plastic holder

62 P330 User Guide

b. Pull the handle of the retention latch outward to the open position. The M.2 solid-state drive is

released from the secured position and pivots upward. Remove the M.2 solid-state drive out of the

slot.

Figure 26. Opening the retention latch and removing the M.2 solid-state drive

5. To install a new M.2 solid-state drive, do the following:

a. If necessary, align the four tabs on the rear of the plastic holder with the corresponding holes in the

chassis. Then slide the plastic holder toward the system board until it snaps into position.

Figure 27. Installing the plastic holder

Chapter 7.Hardware removal and installation 63

b. Locate the hole in the plastic holder to install the retention latch. Align the pin a with the

corresponding hole b in the plastic holder. Then press the retention latch downward into the hole

until it snaps into position.

Figure 28. Installing the retention latch

c. Hold the new M.2 solid-state drive by its edges and ensure that the circuit board side is facing

upward. Align the contact edge of the new drive with the key in the corresponding slot. Then carefully

insert the new drive into the slot at an angle of about 20 degrees and pivot the new drive downward.

Insert the plug of the retention latch into the hole to secure the new drive.

Note: Do not touch the circuit board of the M.2 solid-state drive.

Figure 29. Installing the M.2 solid-state drive

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6. If necessary, remove the film that covers the thermal pad at the bottom of the heat sink. Place the heat

sink on the M.2 solid-state drive. Ensure that the two mounting studs on the heat sink are in the open

position and press the studs on the heat sink into the corresponding holes in the plastic holder as

shown. Then, turn the mounting studs 90-degree clockwise to secure the heat sink to the plastic holder.

Figure 30. Installing the heat sink onto the plastic holder

Figure 31. Securing the heat sink to the plastic holder

7. Retie the cables that you have untied with the cable clip.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Chapter 7.Hardware removal and installation 65

M.2 solid-state drive in an M.2 solid-state drive PCIe adapter

To remove or install the M.2 solid-state drive in the M.2 solid-state drive PCIe adapter, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. To remove the M.2 solid-state drive in the M.2 solid-state drive PCIe adapter, do the following:

a. Locate and remove the M.2 solid-state drive adapter from the PCIe card slot. See “PCIe card” on

page 59.

b. The heat sink is secured by two mounting studs. Pinch the clips of the studs inward 1 and push the

studs upward 2 to release the heat sink. Then, lift the heat sink off the M.2 solid-state drive adapter

Figure 32. Removing the heat sink from the M.2 solid-state drive adapter

c. The M.2 solid-state drive is secured by a retention latch. Pull the handle of the retention latch

outward to release the M.2 solid-state drive. Then, gently pull the M.2 solid-state drive out of the M.2

slot.

Figure 33. Removing the M.2 solid-state drive

3. To install the M.2 solid-state drive, do the following:

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a. Ensure that a thermal pad is placed in position on the M.2 solid-state drive adapter.

Figure 34. Installing the thermal pad

b. Pull outward the handle of the retention latch in the M.2 solid-state drive adapter.

c. Insert the new M.2 solid-state drive into the M.2 slot. Then, insert the plug of the retention latch into

the hole to secure the new drive.

Figure 35. Installing the M.2 solid-state drive

Chapter 7.Hardware removal and installation 67

d. Position the heat sink on the M.2 solid-state drive adapter. Ensure that the two mounting studs in the

heat sink are aligned with the holes in the M.2 solid-state drive adapter. Then, push the mounting

studs downward to secure the heat sink to the adapter.

Figure 36. Installing the heat sink

e. Install the M.2 solid-state drive adapter into the appropriate PCIe card slot on the system board. See

“PCIe card” on page 59.

Note: It is recommended that you install the M.2 solid-state drive adapter into the PCIe x16 card

slot. See “Parts on the system board” on page 6.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Memory module

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Your computer has four memory slots for installing or replacing DDR4 DIMMs that provide up to a maximum

of 64 GB system memory. When installing or replacing a memory module, use the following guidelines:

• Use any of DDR4 ECC UDIMMs or DDR4 non-ECC UDIMMs for your computer. Do not install ECC and

non-ECC UDIMMs into the same computer.

• Use 4 GB, 8 GB, or 16 GB non-ECC UDIMMs in any combination up to a maximum of 64 GB.

• Use 8 GB or 16 GB ECC UDIMMs in any combination up to a maximum of 64 GB.

Install memory modules in the alphabetic order as shown.

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Figure 37. Memory module installation sequence

To install or replace a memory module, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Lay the computer on its side for easier access to the system board.

3. Locate the memory slots. See “Parts on the system board” on page 6.

4. Remove any PCIe cards that might prevent your access to the coin-cell battery. See “PCIe card” on

page 59.

5. To remove a memory module, open the retaining clips and gently pull the memory module out of the

memory slot.

Figure 38. Removing a memory module

6. To install a memory module, do the following:

Chapter 7.Hardware removal and installation 69

a. Open the retaining clips of the memory slot.

Figure 39. Opening the retaining clips

b. Position the new memory module over the memory slot. Ensure that the notch 1 on the memory

module is aligned with the key 2 in the slot. Push the memory module straight down into the slot until

the retaining clips completely close.

Note: Do not touch the circuit board of the memory module.

Figure 40. Installing a memory module

7. Reinstall any PCIe cards if you have removed them.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Device in the flex bay

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Some computer models come with a flex bay. Depending on your computer model, one of the following

devices might be installed in the flex bay:

• Flex module

• Flex storage enclosure

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• Front-access storage enclosure

Note: The following instructions on how to remove or install an flex storage enclosure also apply to other

supported devices in the flex bay.

To remove or install an flex storage enclosure, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the flex bay. See “Computer components” on page 5.

3. To remove the flex storage enclosure, do the following:

a. Disconnect the signal cable and the power cable from the rear of the flex storage enclosure.

Note: If you are removing other supported devices from the flex bay, disconnect any additional

cables first.

b. Press the tab downward as shown and push the rear of the flex storage enclosure simultaneously to

slide it out of the computer.

Figure 41. Removing the flex storage enclosure

c. Remove the retainer from the flex storage enclosure as shown.

Figure 42. Removing the retainer

Chapter 7.Hardware removal and installation 71

4. To install a flex storage enclosure, do the following:

a. Install the retainer shipped with the new flex storage enclosure onto the new flex storage enclosure

as shown.

Figure 43. Installing the retainer

b. Note the orientation of the new flex storage enclosure. Then, slide the flex storage enclosure into the

flex bay from the front of the chassis until it snaps into position.

Figure 44. Installing the new flex storage enclosure

c. Connect the signal cable and the power cable to the new flex storage enclosure.

Note: Reconnect any cables removed from other supported devices.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

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Storage drive in the front-access storage enclosure

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

You can install or replace a storage drive in the front-access storage enclosure. The storage drive also can

be hot-swappable, which means that you can install or replace the drive without even turning off your

computer. Therefore, lock the enclosure cover to prevent the unexpected removal. The keys are attached at

the rear of the computer. Store the keys in a secure place.

The storage drive in the front-access storage enclosure is hot-swappable only when the following

requirements are met:

• The eSATA mode of the SATA 4 connector is enabled. See “Enabling or disabling the eSATA mode for the

SATA 4 connector ” on page 34 for more information.

• The SATA cable of the front-access storage enclosure is connected to the SATA 4 connector on the

system board. To verify the cable connection, see “Preparing your computer” on page 54 and “Parts on

the system board” on page 6 for more information.

• The operating system of your computer does not reside on the storage drive installed in the front-access

storage enclosure.

Attention: If any of the above requirements are not met, do not install or replace the storage drive when the

computer is turned on. Otherwise, data on the storage drive might get damaged.

3.5-inch storage drive

To remove or install a 3.5-inch storage drive, do the following:

1. Before removing an old 3.5-inch storage drive, safely eject the old storage drive from the operating

system first. For more information, see the Windows help system.

2. Unlock the enclosure cover with the provided key as shown. Press the notch a to open the enclosure

cover.

Figure 45. Opening the front-access storage enclosure cover

3. Press the pit on the bracket cover, and then grasp the tilted cover to pull the bracket out of the front-

access storage enclosure.

Figure 46. Removing the bracket from the front-access storage enclosure

Chapter 7.Hardware removal and installation 73

4. Flex both sides of the bracket to remove the 3.5-inch storage drive from the bracket.

Figure 47. Removing the 3.5-inch storage drive from the bracket

5. To install a new 3.5-inch storage drive into the front-access storage enclosure, do the following:

a. Flex both sides of the bracket and align pins 1 on the bracket with the corresponding holes in the

new 3.5-inch storage drive.

Notes:

• Ensure that the circuit board faces downward and the connectors face toward the rear of the

bracket.

• Do not touch the circuit board on the storage drive.

Figure 48. Installing the 3.5-inch storage drive into the bracket

74 P330 User Guide

b. Slide the bracket with the new 3.5-inch storage drive into the front-access storage enclosure until it

snaps into position.

Figure 49. Installing the 3.5-inch storage drive into the front-access storage enclosure

c. Press the notch to secure the enclosure cover and lock the enclosure cover with the key.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

2.5-inch storage drive

To remove or install a 2.5-inch storage drive, do the following:

1. Before removing an old 2.5-inch storage drive, safely eject the old storage drive from the operating

system first. For more information, see the Windows help system.

2. Unlock the enclosure cover with the provided key as shown. Press the notch a to open the enclosure

cover.

Figure 50. Opening the front-access storage enclosure cover

3. Press the pit on the bracket cover, and then grasp the tilted cover to pull the bracket out of the front-

access storage enclosure.

Figure 51. Removing the bracket from the front-access storage enclosure

4. To remove the 2.5-inch storage drive, do the following:

Chapter 7.Hardware removal and installation 75

a. Flex both sides of the bracket to remove the 2.5-inch storage drive from the bracket.

Figure 52. Removing the 2.5-inch storage drive from the bracket

b. Pivot the tab 1 of the metal adapter upward. Then, push the adapter as shown until the four tabs on

the adapter slide into the notches 2. Pivot the adapter as shown to remove it with the storage drive

from the converter.

Figure 53. Removing the adapter from the converter

c. Flex both sides of the adapter to release the four pins 1 from the storage drive. Then, remove the

storage drive from the adapter.

Figure 54. Removing the storage drive from the adapter

5. To install a new 2.5-inch storage drive, do the following:

76 P330 User Guide

a. Note the orientation of the connector on the new storage drive. Then, flex both sides of the adapter

and align the four pins 1 with the corresponding holes in the storage drive.

Note: Do not touch the circuit board (if accessible) of the 2.5-inch storage drive.

Figure 55. Installing the storage drive into the adapter

b. Align the four tabs on the adapter with the corresponding notches 1 in the converter. Then, slide the

storage drive as shown until the tab 2 snaps into position. The adapter with the storage drive is

installed into the converter.

Figure 56. Installing the adapter into the converter

Chapter 7.Hardware removal and installation 77

c. Flex both sides of the plastic bracket and align pins 1 on the plastic bracket with the corresponding

holes in the plastic frame of the converter.

Notes:

• Ensure that the circuit board faces downward and the connectors face toward the rear of the

bracket.

• Do not touch the circuit board on the storage drive.

Figure 57. Installing the converter with the 2.5-inch storage drive into the plastic bracket

d. Slide the plastic bracket with the new 2.5-inch storage drive into the front-access storage enclosure

until it snaps into position.

Figure 58. Installing the plastic bracket with the 2.5-inch storage drive into the front-access storage enclosure

e. Press the notch to secure the enclosure cover and lock the enclosure cover with the key.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Device in the flex storage enclosure

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

78 P330 User Guide

A flex storage enclosure might be equipped with one of the following components:

• 3.5-inch storage drive

• 2.5-inch storage drive

3.5-inch storage drive

To remove or install a 3.5-inch storage drive in the flex storage enclosure, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the flex bay. See “Internal storage drives” on page 8.

3. Slide the enclosure out of the chassis. See “Device in the flex bay” on page 70.

4. Pinch the two clips toward each other as shown to open the rear cover of the enclosure.

Figure 59. Opening the enclosure from the rear

5. To remove a 3.5-inch storage drive, do the following:

a. Slide the 3.5-inch storage drive out of the rear of the enclosure.

Figure 60. Removing the 3.5-inch storage drive from the rear

b. Flex two sides of the bracket to remove the 3.5-inch storage drive from the 3.5-inch storage-drive

bracket.

6. To install a new 3.5-inch storage drive into the bracket:

a. Slide the 3.5-inch storage-drive bracket out of the rear of the enclosure.

Chapter 7.Hardware removal and installation 79

b. Flex the bracket and align pin 1, pin 2, pin 3, and pin 4 on the bracket with the corresponding holes

in the 3.5-inch storage drive. Do not touch the circuit board 5 on the 3.5-inch storage drive.

Figure 61. Installing the 3.5-inch storage drive into the bracket

c. Slide the new 3.5-inch storage drive into the enclosure from the rear until the drive snaps into

position.

Figure 62. Installing the 3.5-inch storage drive into the enclosure

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7. Pivot the rear cover of the enclosure inward until you hear a click. The rear cover is secured in place.

Figure 63. Pivoting the rear cover inward

8. Connect the signal cable and the power cable to the storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

2.5-inch storage drive

To remove or install a 2.5-inch storage drive with a 2.5-inch to 3.5-inch storage-drive converter (hereafter

referred to as storage-drive converter), do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the flex bay. See “Internal storage drives” on page 8.

3. Slide the enclosure out of the chassis. See “Device in the flex bay” on page 70.

4. Pinch the two clips toward each other as shown to open the rear cover of the enclosure.

Figure 64. Opening the enclosure from the rear

5. To remove a 2.5-inch storage drive, do the following:

a. Slide the 2.5-inch storage drive out of the rear of the enclosure.

Chapter 7.Hardware removal and installation 81

Figure 65. Removing the 2.5-inch storage drive from the rear

b. Flex the sides of the bracket to remove the storage-drive converter from the 3.5-inch storage-drive

bracket.

Figure 66. Removing the storage-drive converter from the 3.5-inch storage-drive bracket

c. Remove the four screws that secure the 2.5-inch storage drive. Then lift the storage drive out of the

storage-drive converter.

Figure 67. Removing the 2.5-inch storage drive from the storage-drive converter

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6. To install a new 2.5-inch storage drive, do the following:

a. Slide the 3.5-inch storage-drive bracket out of the rear of the enclosure.

b. Flex the sides of the bracket to remove the storage-drive converter from the bracket.

c. Install a new 2.5-inch storage drive into the storage-drive converter. Then install the four screws to

secure the new storage drive to the storage-drive converter.

Figure 68. Installing the new solid-state drive into the storage converter

d. To install the storage-drive converter into the 3.5-inch storage-drive bracket, flex the bracket and

align pin 1, pin 2, pin 3, and pin 4 on the bracket with the corresponding holes in the storage

converter.

Figure 69. Installing the storage converter together with the solid-state drive into the storage drive bracket

Chapter 7.Hardware removal and installation 83

e. Install the storage converter with the bracket into the enclosure from the rear until the drive snaps

into position.

Figure 70. Installing the storage converter with the bracket into the enclosure

7. Pivot the rear cover of the enclosure inward until you hear a click. The rear cover is secured in place.

Figure 71. Pivoting the rear cover inward

8. Connect the signal cable and the power cable to the storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Coin-cell battery

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Your computer has a special type of memory that maintains the date, time, and settings for built-in features,

such as parallel-connector assignments (configuration). A coin-cell battery keeps this information active

when you turn off the computer.

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The coin-cell battery normally requires no charging or maintenance throughout its life; however, no battery

lasts forever. If the coin-cell battery fails, the date and time information is lost.

Refer to the “Lithium coin-cell battery notice” in the Safety and Warranty Guide for information about

disposing of the coin-cell battery.

To remove and install the coin-cell battery, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Lay the computer on its side for easier access to the system board.

3. Locate the coin-cell battery. See “Parts on the system board” on page 6.

4. Remove any PCIe cards that might prevent your access to the coin-cell battery. See “PCIe card” on

page 59.

5. Remove the old coin-cell battery as shown.

Figure 72. Removing the coin-cell battery

6. Install the new coin-cell battery as shown.

Figure 73. Installing the coin-cell battery

7. Reinstall the PCIe cards if you have removed them. See “PCIe card” on page 59.

8. Close the drive bay assembly and reinstall the front bezel. Then, reinstall the computer cover and

reconnect the cables. See “Completing the parts replacement” on page 103.

Note: When the computer is turned on for the first time after replacing the coin-cell battery, an error

message might be displayed. This is normal after replacing the coin-cell battery.

9. Turn on the computer and all attached devices.

10. Use the Setup Utility program to set the date and time. See “Using the Setup Utility program” on page

33.

Cover presence switch

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

To remove or install the cover presence switch, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the cover presence switch. See “Computer components” on page 5.

Chapter 7.Hardware removal and installation 85

3. To remove the cover presence switch, do the following:

a. Disconnect the cover presence switch cable from the cover presence switch connector on the

system board. See “Parts on the system board” on page 6.

b. Remove the screw that secures the cover presence switch and remove the cover presence switch

from the chassis.

Figure 74. Removing the cover presence switch

4. To install the cover presence switch, do the following:

a. Align the screw hole in the cover presence switch with the corresponding hole in the chassis. Then

install the screw to secure the cover presence switch to the chassis.

Figure 75. Installing the cover presence switch

b. Connect the cover presence switch cable to the cover presence switch connector on the system

board. See “Parts on the system board” on page 6.

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What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Power supply assembly

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Although there are no moving parts in your computer after the power cord has been disconnected, the

following warnings are required for your safety.

CAUTION:

Keep fingers and other parts of your body away from hazardous, moving parts. If you suffer an injury,

seek medical care immediately.

DANGER

Disconnect all power cords from electrical outlets before removing the computer cover or any part

that has the above label attached.

DO NOT disassemble components that have the above label attached. There are no serviceable parts inside

these components.

Your product is designed for safe use. However, hazardous voltage, current, and energy levels are present

inside any component that has this label attached. Disassembling of these components might cause fire or

might even result in death. If you suspect a problem with one of these parts, contact a service technician.

To remove and install the power supply assembly, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. To remove the power supply assembly, do the following:

a. Disconnect the power supply assembly cables from the system board and all drives. See “Parts on

the system board” on page 6.

b. Release the power supply assembly cables from the cable clips and ties.

Chapter 7.Hardware removal and installation 87

c. Remove the four screws at the rear of the chassis that secure the power supply assembly. Then slide

the power supply assembly to the front of the computer and then lift it out of the chassis.

Figure 76. Removing the power supply assembly

3. To install the power supply assembly, do the following:

a. Ensure that the new power supply assembly is the correct replacement.

b. Install the new power supply assembly into the chassis so that the screw holes in the power supply

assembly align with those in the chassis.

c. Install and tighten the four screws to secure the power supply assembly.

Note: Use only screws provided by Lenovo.

d. Connect the power supply assembly cables to the system board and each of the drives.

e. Secure the power supply assembly cables with the cable clips and ties in the chassis.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Storage drive in the storage-drive bay

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Your computer comes with a storage-drive bay for installing or replacing a 3.5-inch storage drive or a 2.5-

inch storage drive.

3.5-inch storage drive

To replace the 3.5-inch storage drive, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the storage-drive bay. See “Computer components” on page 5.

3. To remove the 3.5-inch storage drive, do the following:

a. Disconnect the signal cable and the power cable from the storage drive.

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b. Push the tab of the plastic 3.5-inch storage-drive bracket as shown and pull the tab outward to

remove the storage drive from the storage-drive bay.

Figure 77. Removing the storage drive

c. Flex the sides of the bracket to remove the storage drive from the bracket.

4. To install the 3.5-inch storage drive, do the following:

a. Pull the handle of the plastic 3.5-inch storage-drive bracket to remove it from the storage-drive bay.

b. To install a new storage drive into the bracket, flex the bracket and align pin 1, pin 2, pin 3, and pin

4 on the bracket with the corresponding holes in the storage drive. Do not touch the circuit board 5

on the storage drive.

Figure 78. Installing the storage drive into the bracket

Chapter 7.Hardware removal and installation 89

c. Align the three plastic tabs on the left side of the storage drive with the corresponding holes in the

drive bay assembly. Then pivot the storage drive inward until it snaps into position.

Figure 79. Installing the storage-drive

d. Connect the signal cable and the power cable to the new storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

2.5-inch storage drive

To replace the 2.5-inch storage drive, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the storage-drive bay. See “Computer components” on page 5.

3. To remove the 2.5-inch storage drive, do the following:

a. Disconnect the signal cable and the power cable from the storage drive.

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b. Push the tab of the storage-drive bracket as shown and pull the tab outward to remove the storage

drive from the storage-drive bay.

Figure 80. Removing the 2.5-inch storage drive with 3.5-inch storage-drive bracket

c. Flex the sides of the bracket to remove the storage-drive converter from the 3.5-inch storage-drive

bracket.

Figure 81. Removing the storage-drive converter from the 3.5-inch storage-drive bracket

Chapter 7.Hardware removal and installation 91

d. Remove the four screws that secure the 2.5-inch storage drive. Then lift the storage drive out of the

storage-drive converter.

Figure 82. Removing the 2.5-inch storage drive from the storage-drive converter

4. To install the 2.5-inch storage drive, do the following:

a. Pull the handle of the plastic 3.5-inch storage-drive bracket to remove it from the storage-drive bay.

b. Install a new 2.5-inch storage drive into the storage-drive converter. Then install the four screws to

secure the new storage drive to the storage-drive converter.

Figure 83. Installing the new 2.5-inch storage drive into the storage-drive converter

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c. To install a new 2.5-inch storage drive into the bracket, flex the bracket and align pin 1, pin 2, pin 3,

and pin 4 on the bracket with the corresponding holes in the storage drive. Do not touch the circuit

board 5 on the storage drive.

Figure 84. Installing the 2.5-inch storage drive with the storage-drive converter into the bracket

d. Align the three plastic tabs on the left side of the storage drive with the corresponding holes in the

drive bay assembly. Then pivot the storage drive inward until it snaps into position.

Figure 85. Installing the 2.5-inch storage drive

e. Connect the signal cable and the power cable to the new storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

Chapter 7.Hardware removal and installation 93

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Type-1 storage-drive cage

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Some computer models come with a type-1 storage-drive cage for installing or replacing a 3.5-inch storage

drive or a 2.5-inch storage drive.

3.5-inch storage drive

To remove or install a 3.5-inch storage drive in the type-1 storage-drive cage, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the type-1 storage-drive cage. See “Computer components” on page 5.

3. To remove a 3.5-inch storage drive in the type-1 storage-drive cage, do the following:

a. Disconnect the signal cable and the power cable from the storage drive.

b. Remove the screw and slide the type-1 storage-drive cage downward to release it from the drive bay

assembly.

Figure 86. Removing the type-1 storage-drive cage

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c. Pull the handle of the plastic 3.5-inch storage-drive bracket to remove the storage drive from the

type-1 storage-drive cage.

Figure 87. Removing the 3.5-inch storage drive

d. Flex the sides of the bracket to remove the storage drive from the bracket.

4. To install a 3.5-inch storage drive in the type-1 storage-drive cage, do the following:

a. To install a new storage drive into the bracket, flex the bracket and align pin 1, pin 2, pin 3, and pin

4 on the bracket with the corresponding holes in the storage drive. Do not touch the circuit board 5

on the storage drive.

Figure 88. Installing the storage drive into the bracket

Chapter 7.Hardware removal and installation 95

b. Slide the new storage drive into the type-1 storage-drive cage until it snaps into position.

Figure 89. Installing the storage drive

c. Align the four holes in the rear of the type-1 storage-drive cage with the corresponding hooks in the

drive bay assembly. Then slide the type-1 storage-drive cage upward until it snaps into position.

Reinstall the screw to secure the type-1 storage-drive cage.

Figure 90. Installing the type-1 storage-drive cage

d. Connect the signal cable and the power cable to the new storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

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2.5-inch storage drive

To remove or install a 2.5-inch storage drive with a 2.5-inch to 3.5-inch storage-drive converter (hereafter

referred to as storage-drive converter), do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the type-1 storage-drive cage. See “Computer components” on page 5.

3. To remove a 2.5-inch storage drive with a storage-drive converter in the type-1 storage-drive cage, do

the following:

a. Disconnect the signal cable and the power cable from the storage drive.

b. Remove the screw and slide the type-1 storage-drive cage downward to release it from the drive bay

assembly.

Figure 91. Removing the type-1 storage-drive cage

c. Pull the handle of the storage-drive bracket to remove the storage drive from the type-1 storage-

drive cage.

Figure 92. Removing the 2.5-inch storage drive

Chapter 7.Hardware removal and installation 97

d. Flex the sides of the bracket to remove the storage-drive converter from the bracket.

Figure 93. Removing the storage-drive converter from the storage-drive bracket

e. Remove the four screws that secure the 2.5-inch storage drive. Then lift the storage drive out of the

storage-drive converter.

Figure 94. Removing the 2.5-inch storage drive from the storage-drive converter

4. To install a new 2.5-inch storage drive in the type-1 storage-drive cage, do the following:

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a. Install the 2.5-inch storage drive with a storage-drive converter into the storage-drive converter. Then

install the four screws to secure the new storage drive to the storage-drive converter.

Figure 95. Installing the 2.5-inch storage drive into the storage-drive converter

b. To install a new storage drive into the bracket, flex the bracket and align pin 1, pin 2, pin 3, and pin

4 on the bracket with the corresponding holes in the storage drive. Do not touch the circuit board 5

on the storage drive.

Figure 96. Installing the 2.5-inch storage drive into the bracket

Chapter 7.Hardware removal and installation 99

c. Slide the new storage drive with the storage-drive converter into the type-1 storage-drive cage until it

snaps into position.

Figure 97. Installing the 2.5-inch storage drive into the type-1 storage-drive cage

d. Align the four holes in the rear of the type-1 storage-drive cage with the corresponding hooks in the

drive bay assembly. Then slide the type-1 storage-drive cage upward until it snaps into position.

Reinstall the screw to secure the type-1 storage-drive cage.

Figure 98. Installing the type-1 storage-drive cage

e. Connect the signal cable and the power cable to the new storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

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Type-2 storage-drive cage

Attention: Do not open your computer or attempt any repair before reading and understanding the “Read

this first: Important safety information” on page iii.

Some computer models come with a type-2 storage-drive cage for installing or replacing a 2.5-inch storage

drive.

To replace the 2.5-inch storage drive, do the following:

1. Prepare your computer. See “Preparing your computer” on page 54.

2. Locate the type-2 storage-drive cage. See “Computer components” on page 5.

3. To remove a 2.5-inch storage drive from the type-2 storage-drive cage, do the following:

a. Disconnect the signal cable and the power cable from the 2.5-inch storage drive.

b. Remove the screw and slide the type-2 storage-drive cage downward to release it from the drive bay

assembly.

Figure 99. Removing the type-2 storage-drive cage

c. Pull the handle of the plastic 2.5-inch storage-drive bracket to remove it from the type-2 storage-

drive cage.

Figure 100. Removing the 2.5-inch storage drive

d. Flex the sides of the bracket to remove the storage drive from the bracket.

4. To install a new 2.5-inch storage drive into the type-2 storage-drive cage, do the following:

Chapter 7.Hardware removal and installation 101

a. To install a new 2.5-inch storage drive into the bracket, flex the bracket and align pin 1, pin 2, pin 3,

and pin 4 on the bracket with the corresponding holes in the storage drive. Do not touch the circuit

board 5 on the storage drive.

Figure 101. Installing the 2.5-inch storage drive into the bracket

b. Slide the new storage drive into the type-2 storage-drive cage until it snaps into position.

Figure 102. Installing the 2.5-inch storage drive into the type-2 storage-drive cage

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c. Align the four holes in the rear of the type-2 storage-drive cage with the corresponding hooks in the

drive bay assembly. Then slide the type-2 storage-drive cage upward until it snaps into position.

Reinstall the screw to secure the type-2 storage-drive cage.

Figure 103. Installing the type-2 storage-drive cage

d. Connect the signal cable and the power cable to the new storage drive.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the installation or replacement, go to “Completing the parts replacement” on page 103.

Completing the parts replacement

CAUTION:

After replacing a CRU, reinstall all protective covers, including the computer cover, before connecting

power and operating the computer. This action is important to help prevent unexpected electrical

shock and help ensure the containment of an unexpected fire that could happen under extremely rare

conditions.

After completing the installation or replacement for all parts, pivot the drive bay assembly inward, reinstall the

front bezel, reinstall the computer cover, and reconnect cables. Depending on the parts you installed or

replaced, you might need to confirm the updated information in the Setup Utility program. Refer to “Using the

Setup Utility program” on page 33.

To complete the parts replacement, do the following:

1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left

inside your computer. See “Computer components” on page 5 for the locations of various components

in your computer.

2. Ensure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of

the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.

Chapter 7.Hardware removal and installation 103

3. Press the release tab as shown and pivot the drive bay assembly inward until it snaps into position.

Figure 104. Pivoting the drive bay assembly downward

4. To reinstall the front bezel, first align the three plastic tabs on the front bezel with the corresponding

holes in the chassis. Then pivot the front bezel inward until it snaps into position.

Figure 105. Reinstalling the front bezel

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5. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover

engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into

position. Install the screws to secure the computer cover.

Figure 106. Reinstalling the computer cover

6. Reinstall the dust shield if you have removed it.

Figure 107. Reinstalling the dust shield

7. If there is any locking device available, lock the computer cover. See “Locking your computer” on page

27.

Chapter 7.Hardware removal and installation 105

8. Reconnect the external cables and power cords to the corresponding connectors on the computer. See

“Hardware locations” on page 1.

9. Update the configuration of your computer if necessary. See “Using the Setup Utility program” on page

33.

10. If a newly installed hardware component does not work correctly, update the device driver. See

“Keeping your computer current” on page 26.

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Chapter 8. Getting information, help, and service

This chapter provides information about getting help and support from Lenovo.

Information resources

You can use the information in this section to access useful resources relating to your computing needs.

Accessing the user guide in various languages

To access the user guide in various languages, go to:

https://support.lenovo.com

Windows help system

The Windows help system provides you with detailed information about using the Windows operating

system.

Note: Using the help for Windows 10 requires an active Internet connection.

To access the Windows help system, do the following:

1. Click the Start button to open the Start menu.

2. Click Get Help.

Safety and warranty

The Safety and Warranty Guide provided with your computer contains important safety information, product

warranty terms, and legal notices. Ensure that you read and understand all safety information in the Safety

and Warranty Guide before using your computer.

In addition, read and understand “Read this first: Important safety information” on page iii before using your

computer. This preface provides additional safety information that applies to topics and tasks described in

this User Guide.

Lenovo Web site

The Lenovo Web site (https://www.lenovo.com) provides up-to-date information and services to help you buy,

upgrade, and maintain your computer. You also can do the following:

• Shop for desktop and notebook computers, monitors, projectors, upgrades, and accessories for your

computer, and special offers.

• Purchase additional services, such as support for hardware, operating systems, programs, network setup

and configuration, and custom installations.

• Purchase upgrades and extended hardware repair services.

• Access troubleshooting and support information for your computer model and other supported products.

• Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

https://support.lenovo.com

This Web site is updated with the latest support information such as the following:

• Drivers and software

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• User guides and manuals

• Knowledge base and frequently asked questions

• Lenovo Support phone numbers

Help and service

This section provides information about obtaining help and service.

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support

Center. For the warranty period of your computer, go to https://www.lenovo.com/warranty-status. For a list of

Lenovo Support phone numbers, go to https://pcsupport.lenovo.com/supportphonelist.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not

provided, contact your Lenovo reseller or Lenovo marketing representative.

The following services are available during the warranty period:

• Problem determination - Trained service personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the problem.

• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are

available to provide the applicable level of service.

• Engineering Change management - There might be changes that are required after a product has been

sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware

available.

These items are not covered by the warranty:

• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

• Identification of software problem sources

• Configuration of BIOS as part of an installation or upgrade

• Changes, modifications, or upgrades to device drivers

• Installation and maintenance of network operating systems (NOS)

• Installation and maintenance of programs

If possible, be at your computer when you call. Have the following information available:

• Machine type and model

• Serial numbers of your hardware products

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information

Using other services

You might travel with your computer or relocate it to a country or region where the machine type for your

desktop or notebook computer is sold. In such a situation, your computer might be eligible for International

108 P330 User Guide

Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.

Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries.

International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site

service) that is provided in the servicing country. Service centers in certain countries might not be able to

service all models of a particular machine type. In some countries, fees and restrictions might apply at the

time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the

countries or regions where service is available, go to https://support.lenovo.com.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled

Microsoft Windows product, go to https://support.microsoft.com. You also can contact the Lenovo Customer

Support Center for help. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services. Examples of these additional

services include:

• Support for hardware, operating systems, and programs

• Network setup and configuration services

• Upgraded or extended hardware repair services

• Custom installation services

Service availability and service name might vary by country or region. For more information about these

services, go to the Lenovo Web site at:

https://www.lenovo.com

Chapter 8.Getting information, help, and service 109

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Appendix A. System memory speed

The Intel Xeon® microprocessor families compatible with this ThinkStation computer feature an integrated

memory controller. The memory controller provides the microprocessor with direct access to the system

memory. Therefore, the system memory speed will be determined by the memory module type, frequency,

size (capacity), the number of memory modules installed, and the microprocessor model.

Notes:

• The actual system memory speed of the memory modules varies depending on the microprocessor

model. For example, your computer comes with 2666 MT/s memory modules, but the microprocessor

only supports up to 2400 MT/s memory modules. Then the system memory speed will be no faster than

2400 MT/s.

• The microprocessor models supported in your computer might vary. For a list of supported

microprocessor models, contact the Lenovo Customer Support Center.

• The ECC memory modules are not supported on the computer models with Intel Core i5 or i7

microprocessors.

Refer to the following information about the system memory speed:

• Memory module types:

– DDR4 ECC UDIMMs

– DDR4 non-ECC UDIMMs

• Memory module operating voltage: 1.2 V

• Memory module frequency: 2666 MT/s

• Microprocessor models:

– Intel Xeon: E-2186G, E-2176G, E-2174G, E-2146G, E-2144G, E-2136, E-2134, E-2126G, E-2124G, E-

2124, and E-2104G

– Intel Core: i7-8700K, i7-8700, i5-8600, i5-8500, i5-8400, i3-8300, and i3-8100

– Intel Pentium: G5400

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Appendix B. Supplemental information about the Ubuntu

operating system

In limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled

Ubuntu® operating system.

If the Ubuntu operating system is available on your computer, read the following information before you use

the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled

applications in this documentation.

Accessing the Lenovo Limited Warranty

This product is covered by the terms of the Lenovo Limited Warranty (LLW), version L505-0010-02 08/2011.

You can view the LLW in a number of languages from the following Web site. Read the Lenovo Limited

Warranty at:

https://www.lenovo.com/warranty/llw_02

The LLW also is preinstalled on the computer. To access the LLW, go to the following directory:

/usr/share/doc/lenovo-doc

If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office

or reseller to obtain a printed version of the LLW.

Accessing the Ubuntu help system

The Ubuntu help system provides information about how to use the Ubuntu operating system. To access the

help system from the Unity, move your pointer to the Launch bar, and then click the Help icon. If you cannot

find the Help icon from the Launch bar, click the Search icon, and type Help to search it.

To learn more about the Ubuntu operating system, go to:

https://www.ubuntu.com

Getting support information

If you need help, service, technical assistance, or more information about the Ubuntu operating system or

other applications, contact the provider of the Ubuntu operating system or the provider of the application. If

you need the service and support for hardware components shipped with your computer, contact Lenovo.

For more information about how to contact Lenovo, refer to the User Guide and Safety and Warranty Guide.

To access the latest User Guide, Setup Guide, and Safety and Warranty Guide, go to:

https://support.lenovo.com

Note: For information about configuring RAID in the Linux® environment, contact your Linux software

provider.

114 P330 User Guide

Appendix C. Regulatory information of countries and regions

The latest compliance information is available at:

https://www.lenovo.com/compliance

Export classification notice

This product is subject to the United States Export Administration Regulations (EAR) and has an Export

Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed

countries in the EAR E1 country list.

Electronic emissions notices

Federal Communications Commission Declaration of Conformity

The following information refers to Lenovo personal computer machine types 30CY, 30D0, and 30D3.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult an authorized dealer or service representative for help.

Lenovo is not responsible for any radio or television interference caused by using other than recommended

cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized

changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Responsible Party:

Lenovo (United States) Incorporated

7001 Development Drive

Morrisville, NC 27560

Email: FCC@lenovo.com

Industry Canada compliance statement

CAN ICES-3(B)/NMB-3(B)

European Union conformity

EU Contact: Lenovo (Slovakia), Landererova 12, 811 09 Bratislava, Slovakia

EMC Directive Statement: This product is in conformity with the protection requirements of EU Council

Directive 2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic

compatibility.

This product has been tested and found to comply with the limits for Class B equipment according to

European Standards harmonized in the Directives in compliance. The Class B requirements for equipment

are intended to offer adequate protection to broadcast services within residential environments.

Radio Equipment Directive Statement: This product is in conformity with all the requirements and essential

norms that apply to EU Council Radio Equipment Directive 2014/53/EU on the approximation of the laws of

the Member States relating to radio equipment. The full text of the system EU declaration of conformity and

the EU wireless module declarations are available at the following Internet addresses: https://

www.lenovo.com/eu-doc-workstations

Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a

non-recommended modification of the product, including the installation of option cards from other

manufacturers.

German Class B compliance statement

Hinweis zur Einhaltung der Klasse B zur elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie zur elektromagnetischen

Verträglichkeit Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-

Mitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu

betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo

übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne

Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne

Empfehlung der Lenovo gesteckt/eingebaut werden.

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von

Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von

Geräten), bzw. der EU Richtlinie 2014/30/EU, der EU Richtlinie 2014/53/EU Artikel 3.1b), für Geräte der

Klasse B.

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen -

CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo

(Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

Korean wireless-radio compliance information

무선설비 전파 혼신 (사용주파수 2400∼2483.5 , 5725∼5825 무선제품해당)

해당 무선설비가 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음

SAR 정보

본 장치는 전파 노출에 대한 가이드라인을 충족합니다.

116 P330 User Guide

본 장치는 무선 송수신기 입니다. 본 장치는 국제 가이드라인으로 권장되는 전파 노출에 대한 제한을 초과하지

않도록 설계되었습니다. 장치 액세서리 및 최신 부품을 사용할 경우 SAR 값이 달라질 수 있 습니다. SAR 값은

국가 보고 및 테스트 요구 사항과 네트워크 대역에 따라 다를 수 있습니다. 본 장치 는 사람의 신체에서 20mm

이상의 거리에서 사용할 수 있습니다.

Japan VCCI Class B compliance statement

Japan compliance statement for products which connect to the power mains with rated current less

than or equal to 20 A per phase

Japan notice for ac power cord

The ac power cord shipped with your product can be used only for this specific product. Do not use the ac

power cord for other devices.

Lenovo product service information for Taiwan

Keyboard and mouse compliance statement for Taiwan

Eurasian compliance mark

Brazil audio notice

Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

Mexico wireless-radio compliance information

Advertencia: En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones: (1) es

posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe

aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Additional regulatory information

For additional regulatory information, refer to the Regulatory Notice shipped with your computer. Depending

on the configuration of your computer and the country or region where the computer was purchased, you

might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo

Appendix C. Regulatory information of countries and regions 117

Support Web site in electronic format. To access electronic copies of the documentation, go to https://

support.lenovo.com.

118 P330 User Guide

Appendix D. WEEE and recycling information of countries and

regions

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment

when it is no longer needed. Lenovo offers various programs and services to assist equipment owners in

recycling their IT products. The latest environmental information is available at:

https://www.lenovo.com/ecodeclaration

Important WEEE information

The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for

example, the European WEEE Directive, India E-Waste Management Rules). Appliances are labeled in

accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These

regulations determine the framework for the return and recycling of used appliances as applicable within

each geography. This label is applied to various products to indicate that the product is not to be thrown

away, but rather put in the established collection systems for reclaiming these end of life products.

Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life

EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle,

and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health

due to the presence of hazardous substances. Lenovo electrical and electronic equipment (EEE) may contain

parts and components, which at end-of-life might qualify as hazardous waste.

EEE and waste electrical and electronic equipment (WEEE) can be delivered free of charge to the place of

sale or any distributor that sells electrical and electronic equipment of the same nature and function as the

used EEE or WEEE.

For additional WEEE information, go to:

https://www.lenovo.com/recycling

WEEE information for Hungary

Lenovo, as a producer, bears the cost incurred in connection with the fulfillment of Lenovo’s obligations

under Hungary Law No. 197/2014 (VIII.1.) subsections (1)-(5) of section 12.

Recycling information for Japan

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of

the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

Computers and monitors are categorized as industrial waste and should be properly disposed of by an

industrial waste disposal contractor certified by a local government. In accordance with the Law for

Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and

Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details,

visit the Lenovo Web site at https://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of

Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the

manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used

computers sold after October 1, 2003. For details, visit the Lenovo Web site at https://www.lenovo.com/

recycling/japan.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other

environmental sensitive substances. To properly dispose of disused components, such as a printed circuit

board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Disposing of disused lithium batteries from Lenovo computers

A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer

clock while the computer is off or disconnected from the main power source. If you need to replace it with a

new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused

lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal

operator, and follow their instructions. Disposal of a lithium battery must comply with local ordinances and

regulations.

Recycling information for Brazil

Declarações de Reciclagem no Brasil

Descarte de um Produto Lenovo Fora de Uso

Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum, mas enviados à pontos de

coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas

especializadas no manuseio de resíduos industriais, devidamente certificadas pelos orgãos ambientais, de

acordo com a legislação local.

A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um

produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para:

reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções

para o correto descarte do seu produto Lenovo.

Battery recycling information for Taiwan

120 P330 User Guide

Battery recycling information for the European Union

Notice: This mark applies only to countries within the European Union (EU).

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC

concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the

framework for the return and recycling of used batteries and accumulators as applicable throughout the

European Union. This label is applied to various batteries to indicate that the battery is not to be thrown

away, but rather reclaimed upon end of life per this Directive.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate

that they are to be collected separately and recycled at end of life. The label on the battery may also include

a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium).

Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal

waste, but use the collection framework available to customers for the return, recycling, and treatment of

batteries and accumulators. Customer participation is important to minimize any potential effects of batteries

and accumulators on the environment and human health due to the potential presence of hazardous

substances.

Before placing electrical and electronic equipment (EEE) in the waste collection stream or in waste collection

facilities, the end user of equipment containing batteries and/or accumulators must remove those batteries

and accumulators for separate collection.

Disposing of lithium batteries and battery packs from Lenovo products

A coin-cell type lithium battery might be installed inside your Lenovo product. You can find details about the

battery in the product documentation. If the battery needs to be replaced, contact your place of purchase or

contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your

place of purchase or a waste-disposal operator, and follow their instructions.

Disposing of battery packs from Lenovo products

Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can

find details on the battery pack in the product documentation. If you need to dispose of a battery pack,

insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal

operator, and follow their instructions. You also can refer to the instructions provided in the user guide for

your product.

For proper collection and treatment, go to:

https://www.lenovo.com/environment

Appendix D. WEEE and recycling information of countries and regions 121

122 P330 User Guide

Appendix E. Restriction of Hazardous Substances (RoHS)

Directive of countries and regions

The latest environmental information about Lenovo products is available at:

https://www.lenovo.com/ecodeclaration

European Union RoHS

This Lenovo product, with included parts (cables, cords, and so on) meets the requirements of Directive

2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic

equipment ("RoHS recast" or "RoHS 2").

For more information about Lenovo worldwide compliance on RoHS, go to:

https://www.lenovo.com/rohs-communication

Turkish RoHS

The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use

of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE).

Ukraine RoHS

India RoHS

RoHS compliant as per E-Waste (Management) Rules.

Mainland China RoHS

Taiwan RoHS

124 P330 User Guide

Appendix F. ENERGY STAR model information

ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of

Energy aimed at saving money and protecting the environment through energy efficient products and

practices.

Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation. Some

models of the following machine types have been designed and tested to conform to the ENERGY STAR

program requirement for computers at the time of manufacture: 30C5, 30C6, and 30C9. For more

information about ENERGY STAR ratings for Lenovo computers, go to:

https://www.lenovo.com

By using ENERGY STAR compliant products and taking advantage of the power-management features of

your computer, you reduce the consumption of electricity. Reduced electrical consumption contributes to

potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.

For more information about ENERGY STAR, go to:

https://www.energystar.gov/

Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To

help in this endeavor, set the following power-management features to take effect when your computer has

been inactive for a specified duration:

Table 1. ENERGY STAR power-management features

Windows 10 operating system

Power plan: Default

• Turn off the display: After 10 minutes

• Put the computer to sleep: After 25 minutes

• Advanced power settings:

– Turn off hard disk drives: After 20 minutes

– Hibernate: Never

To awaken your computer from a Sleep mode, press any key on your keyboard.

To change power settings, do the following:

1. Click the Start button to open the Start menu.

2. Click Windows System ➙ Control Panel.

3. View Control Panel by Large icons or Small icons, and then click Power Options.

4. Follow the instructions on the screen.

126 P330 User Guide

Appendix G. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult

your local Lenovo representative for information on the products and services currently available in your

area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that

Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service

that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's

responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this

document. The furnishing of this document does not give you any license to these patents. You can send

license inquiries, in writing, to:

Lenovo (United States), Inc.

1009 Think Place - Building One

Morrisville, NC 27560

U.S.A.

Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow

disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to

you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made

to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may

make improvements and/or changes in the products and/or the programs described in this publication at any

time without notice.

The products described in this document are not intended for use in implantation or other life support

applications where malfunction may result in injury or death to persons. The information contained in this

document does not affect or change Lenovo product specifications or warranties. Nothing in this document

shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or

third parties. All information contained in this document was obtained in specific environments and is

presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without

incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in

any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the

materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result

obtained in other operating environments may vary significantly. Some measurements may have been made

on development-level systems and there is no guarantee that these measurements will be the same on

generally available systems. Furthermore, some measurements may have been estimated through

extrapolation. Actual results may vary. Users of this document should verify the applicable data for their

specific environment.

128 P330 User Guide

Appendix H. Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo

The Lenovo logo

ThinkStation

The ThinkStation logo

Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of

HDMI Licensing LLC in the United States and other countries.

Intel, Thunderbolt, and Xeon are trademarks of Intel Corporation in the U.S. and/or other countries.

Linux is a registered trademark of Linus Torvalds.

DisplayPort and Mini DisplayPort are trademarks of the Video Electronics Standards Association.

Ubuntu is a registered trademark of Canonical Ltd.

USB-C is a trademark of USB Implementers Forum.

Wi-Fi is a registered trademarks of Wi-Fi Alliance.

Other company, product, or service names may be trademarks or service marks of others.

130 P330 User Guide

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Lenovo P330 User Manual

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