Table of Contents
Lenovo V330 User Manual
Displayed below is the user manual for V330 by Lenovo which is a product in the Notebooks category. This manual has pages.
Related Manuals
Lenovo V330
User Guide
Read the safety notices and important tips in the
included manuals before using your computer.
Notes
•Before using the product, be sure to read Lenovo Safety and General Information Guide first.
•The latest electronic compliance and environmental information are available from the
Lenovo compliance information Web sites.
- To view compliance information go to: hp://www.lenovo.com/compliance
-
To download environmental information go to: hp://www.lenovo.com/ecodeclaration
•
Some instructions in this guide may assume that you are using Windows® 7 or Windows 10.
If you are using another Windows operating system, some operations may be slightly
different. If you are using other operating systems, some operations may not apply to you.
•The features described in this guide are common to most models. Some features may not
be available on your computer or your computer may include features that are not
described in this user guide.
•The illustrations used in this manual are for Lenovo V330-15IKB unless otherwise stated.
•The illustrations in this manual may differ from the actual product. Please refer to the
actual product.
•When the computer is in baery mode, the Type-C and USB ports support only docking
devices with power supply.
Regulatory Notice
•For details, refer to Guides & Manuals at hp://support.lenovo.com.
First Edition (September 2017)
© Copyright Lenovo 2017.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or soware is delivered pursuant to a General
Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set
forth in Contract No. GS-35F-05925.
Lenovo
User Guide
User Guide
Instructions and technical information in this manual are applicable to the following
Lenovo notebook computers unless otherwise stated.
Model name MT
Lenovo V330-15ISK 81AW
Lenovo V330-15IKB 81AX
Lenovo V330-15IGM 81B4
i
Contents
Chapter 1. Getting to know your computer .................................................................................... 1
Top view
......................................................................................................................................................... 1
Left-side view
................................................................................................................................................ 6
Right-side view
............................................................................................................................................ 10
Bottom view
................................................................................................................................................. 13
Chapter 2. Starting to use Windows.............................................................................................. 14
Configuring the operating system for the first time
.............................................................................. 14
Power-saving modes
.................................................................................................................................. 14
Connecting to a wireless network
............................................................................................................ 16
Help and support
........................................................................................................................................ 16
Operating system interface (for the Windows 10 operating system)
.................................................. 17
Task and desktop management (for the Windows 10 operating system)
.......................................... 19
Chapter 3. Recovery system .......................................................................................................... 20
Lenovo OneKey Recovery System
............................................................................................................ 20
Reset this PC
................................................................................................................................................ 21
Chapter 4. Troubleshooting............................................................................................................ 22
Frequently asked questions
....................................................................................................................... 22
Troubleshooting
.......................................................................................................................................... 25
Appendix A. CRU instructions........................................................................................................ 29
Replacing the removable module (on select models)
............................................................................ 29
Trademarks...................................................................................................................................... 31
1
Chapter 1. Getting to know your computer
Top view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Note: The dashed areas indicate parts that are not visible externally.
Attention:
•Do not open the display panel beyond 180 degrees. When closing the display panel, be careful not to leave
pens or any other objects in between the display panel and the keyboard. Otherwise, the display panel
may be damaged.
2
Chapter 1. Getting to know your computer
Built-in microphone
(on select models)
Captures sound which can be used for video conferencing, voice
narration, or audio recording.
Integrated camera
(on select models)
Use the camera for video communication or taking photos.
Note: You can slide the camera cover to enable or disable the camera.
Computer display The computer display with LED backlight provides brilliant visual output.
Wireless LAN antennas
Connect to a wireless LAN adapter to send and receive wireless radio signals.
Ventilation slots Dissipate internal heat.
Note: Make sure that the ventilation slots are not blocked or else the computer may overheat.
Power button Press this button to turn on the computer.
Numeric keypad For details, see “Using the keyboard” on page 3.
Fingerprint reader
(on select models)
Registers fingerprints that can be used as passwords to secure your computer.
Touchpad The touchpad functions as a conventional mouse.
One piece multi-touch ClickPad: To move the pointer on the screen,
slide your fingertip over the pad in the direction in which you want the
pointer to move.
Left-click area: Clicking in this area corresponds to the functions of
clicking the left button on a conventional mouse.
Right-click area: Clicking in this area corresponds to the functions of
clicking the right button on a conventional mouse.
Note: You can enable/disable the touchpad by pressing F6 ( ).
Chapter 1. Getting to know your computer
3
Using the keyboard
Numeric keypad
The keyboard has a separate numeric keypad. To enable or disable the numeric keypad, press
the Num Lock key.
4
Chapter 1. Getting to know your computer
Function key combinations
Through the use of the function keys, you can change operational features instantly. To use this
function, press and hold Fn ; then press one of the function keys .
The following describes the features of each function key.
Fn + B: Activates the break function.
Fn + P: Activates the pause function.
Fn + C: Enables/disables the scroll lock.
Fn + S: Activates the system request.
Fn + :Activates the Pgup key function.
Fn + :Activates the Pgdn key function.
Fn + :Activates the home key function.
Fn + :Activates the end key function.
Fn + Space
(on select models): Adjusts the keyboard backlight (off dim bright off).
Chapter 1. Getting to know your computer
5
Hotkeys
You can access certain system settings quickly by pressing the appropriate hotkeys.
:Mutes/unmutes the sound. :Enables/disables Airplane mode.
:Decreases the volume level. :Enables/disables the integrated
camera (on select models).
:Increases the volume level. :Locks the screen.
:Enables/disables the microphone
(on select models). :
Toggles the display between the
computer and an external
display device.
:Refreshes the desktop or the
currently active window. :Decreases the display brightness.
:Enables/disables the touchpad. :Increases the display brightness.
Setting hotkey mode
By default, the hotkey functions are accessible by pressing the appropriate hotkey. However,
you can disable the hotkey mode in the BIOS setup utility.
To disable the hotkey mode:
1Shut down the computer.
2Press the Novo button and then select BIOS Setup.
3In the BIOS setup utility, open the Configuration menu, and change the setting of HotKey
Mode from Enabled to Disabled.
4Open the Exit menu, and select Exit Saving Changes.
Note: When hotkey mode is disabled, press the Fn key and the appropriate hotkey to access the
corresponding hotkey function.
6
Chapter 1. Getting to know your computer
Left-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Lenovo V330-15ISK/Lenovo V330-15IKB
Lenovo V330-15IGM
AC power adapter jack Connect the AC power adapter here.
Power status indicator
Indicator Indicator status Meaning
Power status
indicator
On (solid white) Connect the AC power adapter (plugged into a working
electrical outlet) to the computer.
Off Disconnect the AC power adapter from the computer.
VGA port Connects to external display devices.
RJ-45 port Connects the computer to an Ethernet network.
HDMI port Connects to devices with HDMI input such as a TV or an external display.
USB 3.0 port Connects to USB devices.
Notes:
•Select models support AOU (always on USB) function.
•For details, see “Connecting USB device” on page 8.
Type-C port Type-C port is compatible with:
•USB 3.1
Note: This USB Type-C connector does not support connecting expansion docks or port replicators.
Chapter 1. Getting to know your computer
7
Type-C port
(on select models)
Type-C port is compatible with:
•USB 3.1
•PowerDelivery
•DisplayPort output
•Docking
Notes:
•You may need to install separate device drivers when connecting expansion docks or port replicators
using this connector. Read the device’s documentation before connecting it to the computer.
•When the computer is in DC mode, the Type-C port supports USB 3.0 only.
Novo button When the computer is off, press this button to start the recovery system
or the BIOS setup utility, or to enter the boot menu.
Notes:
•You can use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press the
Novo button.
•For details, see “Recovery system” on page 20.
System status indicators
Symbol Indicator
AC power
adapter
status
Indicator
status Meaning
Battery status
indicator
Disconnected
Off
The computer is in sleep mode or
turned off; The battery has more than
20% charge.
Solid amber The battery has between 5% and 20%
charge.
Fast blinking
amber
The battery has between 1% and 5%
charge.
Connected
Slow blinking
amber
The battery is being charged. When
battery charge reaches 20%, the
blinking color changes to white.
Slow blinking
white
The battery has between 20% and 80%
charge and is still charging. When the
battery reaches 80% charge the light
will stop blinking.
Solid white
The battery has more than 80% charge,
charging will continue until the battery
is fully charged.
Hard disk
drive --- Blinking The hard disk drive is reading or
writing data.
8
Chapter 1. Getting to know your computer
Connecting USB device
You can connect a USB device to your computer by inserting its USB plug (Type A) into the USB
port on your computer.
The first time you plug a USB device into a particular USB port on your computer, Windows
automatically installs a driver for that device. After the driver has been installed, you can
disconnect and reconnect the device without performing any additional steps.
Note: Typically, Windows detects a new device after it has been connected, and then installs the driver
automatically. However, some devices may require you to install the driver before connecting. Check
the documentation provided by the device’s manufacturer before connecting the device.
Before disconnecting a USB storage device, make sure your computer has finished transferring
data to that device. Click the Safely Remove Hardware and Eject Media icon in the Windows
notification area to remove the device before disconnecting.
Note: If your USB device uses a power cord, connect the device to a power source before connecting it.
Otherwise, the device may not be recognized.
Chapter 1. Getting to know your computer
9
Connecting network cables
To insert a network cable, do the following:
1Hold one connector of the network cable to press the RJ-45 cover down gently .
2Insert the connector into the RJ-45 port .
1
2
Software configuration
Consult your Internet Service Provider (ISP) for details on how to configure your computer.
10
Chapter 1. Getting to know your computer
Right-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Lenovo V330-15ISK/Lenovo V330-15IKB
Lenovo V330-15IGM
1 2 4 65
Chapter 1. Getting to know your computer
11
Memory card slot Accepts memory cards (not supplied).
Note: For details, see “Using memory cards (not supplied)” on page 12.
Combo audio jack Connects to headsets.
Notes:
•The combo audio jack does not support conventional microphones.
•The recording function might not be supported if third-party headphones or headsets are connected,
due to different industry standards.
USB 3.0 port Connects to USB devices.
Note: For details, see “Connecting USB device” on page 8.
USB 2.0 port Connects to USB devices.
Note: For details, see “Connecting USB device” on page 8.
Optical disk drive
(on select models)
Reads/Burns optical discs.
Removable battery
(on select models)
Provides system power.
Dummy case
(on select models)
Note: Some models are supplied with an optical disk drive or a removable battery as an optional module.
You can replace the optional module by yourself. Insert only one optional module in the module
compartment at a time.
Kensington mini security
slot
For attaching a Kensington MiniSaver™ Mobile (or compatible) lock.
Note: Lock is not supplied. When purchasing a lock, choose one that utilizes the Cleat™ locking
mechanism and verify its compatibility with the slot before purchase. A lock utilizing the T-Bar™
locking mechanism is not compatible with the Kensington mini security slot.
12
Chapter 1. Getting to know your computer
Using memory cards (not supplied)
Your computer supports the following types of memory cards:
• Secure Digital (SD) card
• Secure Digital High Capacity (SDHC) card
• Secure Digital eXtended Capacity (SDXC) card
• MultiMediaCard (MMC)
Notes:
•Insert only one card in the slot at a time.
•This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.).
Inserting a memory card
Insert the memory card until it touches the bottom of the slot.
Removing a memory card
Gently pull the memory card out of the memory card slot.
Note: Before removing the memory card, disable it by using the Windows safely remove hardware and eject
media utility to avoid data corruption.
Chapter 1. Getting to know your computer
13
Bottom view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Optical disk drive/
removable battery latch
(on select models)
The spring-loaded latch keeps the optical disk drive/removable battery
secured in place.
Louvers Allow air to enter the computer for cooling.
Note: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents.
Speakers Provide audio output.
14
Chapter 2. Starting to use Windows
Note: Windows® 10 has an updated version. If you are using the updated version, some operations may be
different. Please refer to the actual product.
Configuring the operating system for the first time - - - - - - - - - - - -
You may need to configure the operating system when it is first used.
The configuration process may include the procedures below:
• Accepting the end user license agreement
• Configuring the Internet connection
• Registering the operating system
• Creating a user account
Power-saving modes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
When you have finished working with your computer, you can set it to sleep or shut it down.
Putting your computer to sleep
If you will be away from your computer for only a short time, put the computer to sleep.
When the computer is in sleep mode, you can quickly wake it to resume use, bypassing the
startup process.
To put the computer to sleep, do one of the following:
• Close the display lid.
• Press the Power button.
• Do the proper operations in the operating system.
Windows 7:
Click Start Sleep.
Windows 10:
Open the start menu, and then select Power Sleep.
Note: Wait until the power button indicator light starts blinking (indicating that the computer is in sleep
mode) before you move your computer. Moving your computer while the hard disk is spinning can
damage the hard disk, causing loss of data.
To wake the computer, do one of the following:
• Press any key on the keyboard.
• Press the Power button.
Chapter 2. Starting to use Windows
15
Shutting down the computer
If you are not going to use your computer for a long time, shut it down.
To shut down the computer, do one of the following:
•Windows 7:
Click Start Shut down.
•Windows 10:
-Open the start menu, and then select Power Shut down.
-Right-click the Start button in the lower-left corner and select Shut down or sign out
Shut down.
16
Chapter 2. Starting to use Windows
Connecting to a wireless network - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Enabling wireless connection
To enable/disable wireless functions, do one of the following:
•Windows 10: Press F7 ( ) to enable/disable airplane mode.
Connecting to a wireless network
To connect to a wireless network, do the following:
1Press F7 ( ) to turn on the wireless feature.
2View the available wireless networks. Click the wireless network connection status icon in
the Windows notification area. A list of available wireless networks will be displayed.
3Click a network name in the list, and then click Connect.
Note: Some networks require a network security key or passphrase for connection. To connect to one of
those networks, ask the network administrator or the Internet service provider (ISP) for the security
key or passphrase.
Help and support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you have a problem with the operating system, see the Windows Help and Support file. To
open the Windows Help and Support file, do the following:
•Windows 7:
Click Start Help and Support.
You can read the Windows Help and Support file on your computer. You can also get online
help and support by clicking on one of the two links listed under More to explore.
Chapter 2. Starting to use Windows
17
Operating system interface (for the Windows 10
operating system) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Windows 10 comes with a powerful and useful start menu.
To open the start menu, do one of the following:
• Press the Windows key on the keyboard.
• Select Start on the lower-left corner of the desktop.
Settings button Search box
Power button Task view button
Start button
18
Chapter 2. Starting to use Windows
Settings
Settings lets you perform basic tasks. You can also search for more settings with the settings
search box in the upper-right corner.
To open the settings, do the following:
• Open the start menu, and then select Settings .
Personalize the start menu
You can personalize the start menu with your favorite apps.
To personalize the start menu, do the following:
1Open the start menu and find the apps list on the left.
2Right click the app you want to add to the start menu, and then select Pin to Start.
Note: You can also drag apps from the apps list to add them to the start menu.
Chapter 2. Starting to use Windows
19
Task and desktop management (for the Windows 10
operating system) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Ta s k vi e w
To open the task view, do one of the following:
• Select the Task view button on the task bar.
• Press the Windows key + Tab.
Virtual desktop management
Windows 10 supports the ability to create, manage and switch between virtual desktops.
To create a new virtual desktop, do one of the following:
• Open the task view, and then select New desktop.
• Press the Windows key + Ctrl + D.
To switch between different desktops, do one of the following:
• Open the task view and select the desktop you want active.
• Press the Windows key + Ctrl + / to scroll through the desktops you’ve created.
20
Chapter 3. Recovery system
Notes:
•If your computer is preinstalled with Windows 7, see “Lenovo OneKey Recovery System” on page 20.
•If your computer is preinstalled with Windows 10, see “Reset this PC” on page 21.
Lenovo OneKey Recovery System - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The Lenovo OneKey Recovery System is software designed to back up and restore your
computer. You can use it to restore the system partition to its original status in case of a system
failure. You can also create user backups for easy restoration as required.
Notes:
•If your computer is preinstalled with a GNU/Linux operating system, OneKey Recovery System is not
available.
•To utilize the features of the OneKey Recovery System, your hard disk already includes a hidden
partition by default to store the system image file and the OneKey Recovery System program files. This
default partition is hidden for security reasons, which explains why the available disk space is less than
the stated capacity.
Backing up the system partition
You can back up the system partition to an image file. This image file can be used to restore the
system partition. To back up the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the
Lenovo OneKey Recovery System.
2Click System Backup.
3Select a back-up location and click Next to start the backup.
Notes:
•You can choose a back-up location on the local hard disk drive or an external storage device.
•Remove the removable hard disk drive before starting the Lenovo OneKey Recovery System. Otherwise,
data from the removable hard disk drive might be lost.
•The back-up process may take a while.
•The back-up process is only available when Windows can be started normally.
Restoring
You can choose to restore the system partition to its original status or to a previously created
back-up point. To restore the system partition:
1In Windows, press the Novo button or double-click OneKey Recovery icon to start the
Lenovo OneKey Recovery System.
2Click System Recovery. The computer will restart to the recovery environment.
3Follow the on-screen instructions to restore the system partition to its original status or to a
previously created back-up point.
Notes:
•The recovery process is irreversible. Make sure to back up any data you wish to save on the system
partition before starting the recovery process.
•The recovery process may take a while. So be sure to connect the AC power adapter to your computer
during the recovery process.
•The above instructions should be followed when Windows can be started normally.
Chapter 3. Recovery system
21
If Windows cannot be started, then follow the steps below to start the Lenovo OneKey Recovery
System:
1Shut down the computer.
2Press the Novo button. From Novo Button Menu, select System Recovery and press Enter.
Reset this PC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Introduction
Reset this PC is a built-in recovery tool that enables users to restore their operating system to its
original state. This preserves their data and important customizations, without the need to back
up their data in advance.
The following Reset this PC features are available to users from multiple locations within
Windows:
Keep my files
Fixes software problems by reinstalling the factory default configuration. This preserves
personal files, and deletes apps and settings.
Remove everything
Prepares the computer for recycling or transfer of ownership. This reinstalls the factory default
configuration and returns all user data and applications to the state of their original Out-of-Box
Experience (OOBE).
Using Reset this PC
Reset this PC can be launched using one of the following methods:
• Novo Menu:
- Shut down the computer and wait at least five seconds. Press the Novo button to open the
Novo Menu, then select System Recovery Troubleshoot Reset this PC.
• Windows PC settings:
- Windows PC settings Update & security Recovery Reset this PC select Get
started.
For more instructions, see the Windows Help and Support file on your computer.
22
Chapter 4. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions by category.
Finding information
What safety precautions should I follow when using my computer?
Read and follow all safety precautions included in Lenovo Safety and General Information Guide.
Note: To view Lenovo Safety and General Information Guide, select the Companion (or Lenovo PC Manager)
icon on the taskbar. You can also download it from the Lenovo Support Web site.
What is the address of the Lenovo support Web site?
http://support.lenovo.com
Where can I find warranty information?
Visit the Lenovo Support Web site and type the serial number for your computer to look up
warranty information.
Lenovo preinstalled operating system and software
What is the Lenovo preinstalled operating system?
Some Lenovo computers come with copies of the operating system installed at factory. Lenovo
provides computers with a preinstalled operating system for your convenience. If you
purchased such a computer, you can use your computer out of the box and do not need to install
a separate operating system.
What is Lenovo preinstalled software?
This is software (developed by Lenovo or other software vendors) installed and licensed at the
factory for your convenience. The license for some preinstalled software may be for trial
versions. When the trial period expires, you may need to purchase a license if you want to
continue to use the software.
Note: If a license agreement is displayed when you first start the software, read the agreement carefully. If
you don’t accept the terms of the agreement, do not use the software.
When I purchased my computer, it included a copy of Windows. How can I determine whether the
copy of Windows is preinstalled by Lenovo?
On the outside of the sales package of your computer, you should find a label containing
configuration information for your computer. Check the printed string next to OS. If it contains
Windows or WIN, the copy of Windows was preinstalled by Lenovo.
I uninstalled a preinstalled software, but there is no significant increase in the free drive space.
The copy of Windows running on your computer may be Compact-enabled. For computers with
Compact-enabled Windows, the majority of files needed for preinstalled software are installed
on the Recovery Partition and won’t be deleted through normal uninstallation.
Chapter 4. Troubleshooting
23
How can I determine whether the Windows running on my computer is Compact enabled?
Compact technology is normally enabled on copies of Windows 10 Update running on SSD (or
eMMC) -only computer models. To check your computer,
1Right-click the Start button in the lower-left corner and select Disk Management.
2The Disk Management program starts.
If Compact is labeled on the Windows partition, Compact is enabled on your copy of Windows.
Where can I find drivers for the various hardware devices of my computer?
If your computer is preinstalled with a Windows operating system, first check the installation
program on the C partition of your hard disk (for select models, on the D partition). If you
cannot find the drivers for all the hardware devices that you need there, download the drivers
from the Lenovo consumer support website.
Note: The Lenovo support Web site contains the latest drivers.
BIOS setup utility
What is the BIOS setup utility?
The BIOS setup utility is ROM-based software. It communicates basic computer information and
provides options for setting boot devices, security, hardware mode, and other preferences.
How can I start the BIOS setup utility?
To start the BIOS setup utility:
1Shut down the computer.
2Press the Novo button and then select BIOS Setup.
How can I change the boot mode? (on select models)
There are two boot modes: UEFI and Legacy Support. To change the boot mode, start the BIOS
setup utility and set boot mode to UEFI or Legacy Support on the boot menu.
When do I need to change the boot mode? (on select models)
The default boot mode for your computer is UEFI mode. If you need to install a legacy Windows
operating system on your computer, you must change the boot mode to Legacy Support. The
legacy Windows operating system cannot be installed if you don't change the boot mode.
Always-on power
What is always-on power?
If a connector on your Lenovo computer is labeled with an “always-on” icon, the connector is
able to provide power to connected devices when the computer is powered off, in sleep or
hibernation mode. This feature can be enabled or disabled in the BIOS setup utility.
Note: If the computer is not connected to ac power and the remaining battery power is very low, the
“always-on” connector stops providing power to connected external devices.
24
Chapter 4. Troubleshooting
How to enable/disable always-on?
For some Lenovo computers with always-on connectors, the always-on function can be enabled/
disabled in BIOS setup utility.
Start the BIOS setup utility.
In BIOS setup utility, select Configuration Always On USB and press Enter; change the
setting to Disabled or Enabled.
Select Exit Exit saving changes.
Getting help
How can I contact the customer support center?
See “Chapter 3. Getting help and service” of Lenovo Safety and General Information Guide.
Chapter 4. Troubleshooting
25
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Display problems
When I turn on the
computer, nothing
appears on the screen.
•If the screen is blank, make sure that:
- The AC power adapter is connected to the computer, and
the power cord is plugged into a working electrical outlet.
- The computer power is on. (Press the Power button again
for confirmation.)
•If these items are properly set, and the screen remains blank,
have the computer serviced.
When I turn on the
computer, only a white
cursor appears on a
blank screen.
•Restore backed-up files to your Windows environment or the
entire contents of your hard disk to its original factory
contents using the recovery system. If you still see only the
cursor on the screen, have the computer serviced.
The screen goes blank
while the computer is on.
•Your screen saver or power management may be enabled. Do
one of the following to exit from the screen saver or to
resume from sleep mode:
- Touch the touchpad.
- Press any key on the keyboard.
- Press the Power button.
BIOS password problems
I forgot my password. •If you forget your user password, ask the system
administrator to clear your user password.
•If you forget your hard disk drive password, a Lenovo
authorized servicer cannot reset your password or recover
data from the hard disk. You must take your computer to a
Lenovo authorized servicer or a marketing representative to
have the hard disk drive replaced. Proof of purchase is
required, and a fee will be charged for parts and service.
•If you forget your administrator password, a Lenovo
authorized servicer cannot reset your password. You must
take your computer to a Lenovo authorized servicer or a
marketing representative to have the system board replaced.
Proof of purchase is required, and a fee will be charged for
parts and service.
26
Chapter 4. Troubleshooting
Sleep problems
The critical low-battery
error message appears,
and the computer
immediately turns off.
•The battery power is getting low. Connect the AC power
adapter to the computer.
The computer enters sleep
mode immediately after
Power-on self-test (POST).
•Make sure that:
- The battery pack is charged.
- The operating temperature is within the acceptable range.
See “Chapter 2. Use and care Information” in the Lenovo
Safety and General Information Guide.
Note: If the battery pack is charged and the temperature is within range, have the computer serviced.
The computer does not
return from sleep mode,
and the computer does
not work.
•
If your computer is in sleep mode, connect the AC power adapter
to the computer, then press any key or the Power button.
•If the system still does not return from sleep mode, stops
responding, or cannot be turned off, reset the computer.
Unsaved data may be lost. To reset the computer, press and
hold the Power button for four seconds or more. If the
computer is still not reset, remove the AC power adapter.
Display panel problems
The screen is blank. •Do the following:
- If you are using the AC power adapter or the battery pack,
and the battery status indicator is on, press F12 ( ) to
make the screen brighter.
- If the power indicator is blinking, press the Power button to
resume from sleep mode.
- If the problem persists, follow the solution in the next
problem “The screen is unreadable or distorted.”
The screen is unreadable
or distorted.
•Make sure that:
- The display device driver is installed correctly.
- The screen resolution and color quality are correctly set.
- The monitor type is correct.
Incorrect characters
appear on the screen.
•Is the operating system or programs installed correctly? If
they are installed and configured correctly, have the
computer serviced.
Chapter 4. Troubleshooting
27
Sound problems
No sound can be heard
from the speakers even
when the volume is
turned up.
•Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.
Battery pack problems
Your computer shuts down
before the battery status
indicator shows empty.
-or-
Your computer operates
after the battery status
indicator shows empty.
•Discharge and recharge the battery pack.
A hard disk drive problem
The hard disk drive does
not work.
•Make sure that the hard disk drive is included in the Boot
menu in the BIOS setup utility correctly.
28
Chapter 4. Troubleshooting
Other problems
Your computer does not
respond.
•To turn off your computer, press and hold the Power button
for four seconds or more. If the computer still does not
respond, remove the AC power adapter.
•Your computer might lock when it enters sleep mode during
a communication operation. Disable the sleep timer when
you are working on the network.
The computer does not
start from a device you
want.
•See the Boot menu of the BIOS setup utility. Make sure that
the BIOS setup utility is set so that the computer starts from
the device you want.
•Also make sure that the device from which the computer
starts is enabled. Make sure that the device is included in the
Boot menu in the BIOS setup utility correctly.
•While turned off, press the Novo button to select the device
you want the computer to start from.
The connected external
device does not work.
•Do not connect or disconnect any external device cables other
than USB while the computer power is on. Otherwise, you
might damage your computer.
•When using high power consumption external devices such
as an external USB optical disk drive, use an external device
power adapter. Otherwise, the device may not be recognized,
or the system may shut down as a result.
29
Appendix A. CRU instructions
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer.
If a CRU is determined to be defective during the warranty period, a replacement CRU will be
provided to the customer. Customers are responsible for installing the self-service CRUs for this
product. Customers also can install optional-service CRUs, which might require some technical
skills or tools, or request that a technician install the optional-service CRU under the terms of the
applicable warranty service type for your country or region.
Notes:
•The illustrations in this manual might differ from the actual product. Please refer to the actual product.
•The CRU service is only applicable to certain countries.
Replacing the removable module (on select models) - - - - - - - - - - - - - - - - - - - -
Note: For example purposes, this section describes the replacement of the optical disk drive module.
Supplied with an optical disk drive and a removable battery
To remove the removable module, do the following:
1Turn off the computer. Disconnect the AC power adapter and all cables from the computer.
2Close the computer display, and then turn the computer over.
3Hold the spring-loaded latch in the unlocked position .
4Gently pull the removable module out .
30
Appendix A. CRU instructions
5Remove the screw , then remove the latch catch in the direction shown by arrow .
6Carefully remove the removable module bezel in the direction shown by arrow .
The following table provides a list of CRUs (Customer Replaceable Units) for your computer
and informs you of where to find replacement instructions.
Self-service CRUs
Setup Guide User Guide
AC power adapter O
Power cord for AC power
adapter O
Optical disk drive
(on select models) O
Removable battery
(on select models) O
31
Trademarks
The following terms are trademarks or registered trademarks of Lenovo in the United States,
other countries, or both.
Lenovo
OneKey
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other
countries, or both.
Other company, products, or service names may be trademarks or service marks of others.
©Lenovo China 2017
en-US
Rev. AA00