LG 65QNED996QB User Manual

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Contents

Getting Started with LG webOS TV

Home Tutorial

Manage Home

Live TV Preparation

Connecting to the Network

Managing Your LG Account

About User Guide

How to Operate TV

Pairing the Magic Remote

Using the Magic Remote

Using TV features with Hands-free Voice Control

Using TV Functions through Speech

Speech to Text

To View More Features of the Remote Control

Using Universal Remote Control

Launching Apps through QUICK ACCESS

Connecting to SIMPLINK (HDMI-CEC)

Shortcuts to Accessibility

Connecting an Input Device to USB

Enjoy Live TV

Making the Most of Live Menu

Viewing Guide

Checking Programme Info

Using TV Scheduler

TELETEXT

CI Information

HbbTV

Apps and Content

Installing Apps

Content Recommendation

Content Search

Connecting External Devices

Using Home Dashboard

2

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Connecting Home IoT Devices

Connecting Smart Devices

Connecting Smart Devices using NFC Tagging

Watching Smart Device Screen on TV

Playing Sound from a Smart Device through the TV’s Speakers

Connecting USB

Using the Media Player

Viewing Photos

Playing Videos

Listening to Music

Sharing PC Content

Watching PC Screen on TV

Making the Most of Smart TV

Making the Most of Art Gallery

Surfing the Internet on TV

Video Conferencing

To Use Magic Explorer

Using Sports Alert

Settings

Quick Settings

Picture

Sound

AI Service

Game Optimiser

Programmes

Network

Devices

System

Accessibility

Support

Troubleshooting

Perform Check-up with the Quick Help

Troubleshooting Power/Remote Control Issues

Troubleshooting Screen Issues

Troubleshooting Sound Issues

Troubleshooting PC Connection Issues

Troubleshooting Movie Playback Issues

Troubleshooting Network Connection Issues

3

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Troubleshooting LG Account Issues

Troubleshooting Contents Issues

Troubleshooting Internet Browser Issues

Being Aware of the Information

Supported Photo File Formats

Supported Video File Formats

Supported Music File Formats

Supported Resolution : HDMI-DTV

Supported Resolution : HDMI-PC

License Information

LG TV Content Policy

4

Getting Started with LG webOS TV

Home Tutorial

Using the Home Feature of the LG webOS TV

You can open the Home screen by pressing the button on your remote control.

Roll the Wheel (OK) button on the Magic Remote to scroll through the menu. You can

open apps and content or use various features of the smart TV.

Standard remote control allows you to scroll through the menu with the / buttons.

App List and Top Picks For You are automatically shown on the screen each time the TV

is turned on. To disable this feature, go to General System Additional

Settings Home Settings and set Home Auto Launch to Off.

You can check weather information and useful TV features.

Launch Search.

To see the details, click the Apps and Content Content Search in User Guide.

You can get recommendations from various channels and programmes.

If you are currently watching a programme, you can press the first item to return to that

channel.

You must log in to your LG account to get personalized content recommendations.

You must connect to the network to use the recommendation feature.

You can run, move, and delete the apps installed on your TV.

5

The availability of and access to Contents and Services in LGE Device are subject to

change at any time without prior notice.

Available features vary depending on the region or service.

Manage Home

Manage LG webOS TV Home

You can change the order of apps displayed in App List or delete unnecessary apps by

pressing the button on the remote control.

Default TV apps cannot be deleted.

Select the app you want to edit, and then press and hold the Wheel (OK) button on

the remote control to enter the Edit App list mode.

Alternatively, you can press the Edit App list button located at the end of the App

List.

01

Move to the desired position and press the Wheel (OK) button to change the

position of the app.

To delete an app, select the icon above the app.

You can also move apps with the / buttons on your remote control.

02

After editing is complete, click Close at the bottom of the screen to exit the Edit App

mode.

03

The apps will be automatically arranged according to their frequency of use.

Reset App Order : Resets the order of items in the app list.

6

Live TV Preparation

Watching Broadcast TV

You can also connect a piece of equipment that can receive broadcasting such as a set-top

box instead of the antenna.

Launch General Devices External Devices Universal Control Settings.

To solve a problem related to this function, refer to the Troubleshooting section of User

Guide.

Connecting to the Network

If you configure settings for the network, you can use various services such as online

contents and applications.

Setting a Wired Network

Delete Usage Data : It resets the content view history and the app usage history. If you

reset them, it takes some time to receive recommendations for contents again.

User Guide : Move to the User Guide app.

Connect the broadcast antenna to the TV. 01

Launch General Programmes Programme Tuning (Programme

Tuning & Settings) Auto Tuning.

Finds and adds only programmes being broadcast.

02

7

If the Network Is Not Automatically Connected

Setting a Wireless Network

Connect the LAN port of the TV and the router using a LAN cable.

The router should be connected to the Internet beforehand.

If the router supports DHCP, the TV is automatically connected to the network when

you connect the TV to the network with a LAN cable.

01

Press the button on the remote control.02

Select General Network Wired Connection (Ethernet).

To see the details, click the Settings Network Wired Connection (Ethernet)

in User Guide.

03

Turn on the power of the router connected to the Internet.01

Press the button on the remote control.02

8

Network Setting Warnings

Use standard LAN cable (connect to Cat7 or higher with RJ45 connector, 10 Base-T, or

100 Base TX LAN port).

Resetting the router may cause network connection problems. In this case, the router will

operate normally if you turn it off and disconnect the TV, and then reconnect and turn it on.

LG Electronics is not responsible for network connectivity or operation failure due to

problems such as equipment failure or disconnected lines.

The network connection may not work properly because of network settings or the Internet

service provider.

DSL service must use a DSL modem; and cable service must use a cable modem. Since

only a limited number of network connections may be available, TV network setting may not

be used depending on the contract with Internet service provider. (If the contract does not

allow more than one device per line, only the already-connected PC may be used.)

A wireless network can experience interference from other devices that use the 2.4 GHz

frequency (wireless phone, Bluetooth device, or microwave oven). Although interference

can also happen when using the 5 GHz frequency, it is less likely to occur.

The wireless environment can make wireless network service run slowly.

Using several wireless devices at the same time can slow your network.

The access point device must support wireless connections and wireless connection

feature must be enabled on the device to have AP (access point) connection. Contact the

service provider for availability of wireless connections on the access point.

Check SSID and security settings of the AP. Refer to the appropriate documentation for

SSID and security settings of the AP.

Invalid settings of network devices (wired/wireless line sharer, hub) can cause the TV to

operate slowly or not operate properly. Install the devices correctly according to the

appropriate manual and network.

The connection method may differ depending on the AP manufacturer.

To solve a problem related to this function, refer to the Troubleshooting section of User

Guide.

Select General Network Wi-Fi Connection.03

When the network search is complete, the list of networks available for connection is

shown.

04

Select a network to connect.

If your wireless LAN router is password protected, enter the password configured for

the router.

To see the details, click the Settings Network Wi-Fi Connection in User

Guide.

05

9

Managing Your LG Account

LG Membership

You can receive customised recommendations and utilise various app services with

your LG Account.

In LG Account, you can sign up for LG membership with an email address.

Alternatively, you can create and log in to an LG membership using the ID and

password of an external service account.

This feature may not be available in some countries.

Age restrictions may apply for signing up.

To solve a problem related to this function, refer to the Troubleshooting section of User

Guide.

Managing Your LG Account

You can view or edit your information of the account currently logged in.

You can change your password or edit your account information.

About User Guide

Select General System LG Account.01

Choose one from the three options, Sign in with the LG ThinQ App/Sign in with

the Web Browser/Sign in with the TV remote, and sign up for LG membership.

02

Agree to the User Agreements and enter the information required to sign up.

Required information may vary depending on the country.

03

A verification link will be sent to the email address you entered when you signed up.

Please complete email verification within the validity period.

04

Once your email address is verified, you can log in with your credentials.05

Press the button on the remote control.01

Go to General System LG Account to log in.02

10

About User Guide

For information on each feature of the LG webOS TV, consult the User Guide available

on the TV.

You can check the description of the associated User Guide by clicking User

Guide in the upper-right corner while using the app, or by clicking during setup in

Settings.

If you click on Try Now in User Guide, you can navigate to that feature or setting.

Text colour in this User Guide is used to indicate the following:

The images and information in the User Guide may differ depending on the model and

operating environment.

Product specifications may be changed without prior notice due to upgrade of product

functions.

How to Operate TV

Pairing the Magic Remote

Learn More about Magic Remote

You can select the functions you want easily and conveniently by moving and clicking

the cursor on the TV screen, just as you would use a mouse on a computer screen.

You can purchase the Magic Remote separately if it is not provided.

Pairing the Magic Remote

You must pair the Magic Remote with the LG webOS TV to use it.

■ Red : the names of the remote control buttons.

●

■ Yellow : the buttons and the text to be displayed on the TV screen.

●

■ Green : the names of the TV input connectors.

●

11

Pair the Magic Remote prior to use as follows:

If the Magic Remote failed to register, turn the TV off and back on, and then try to register

again.

Re-registering the Magic Remote

If the Magic Remote’s pointer does not appear on the TV, you must re-register it.

Unregistering Magic Remote

If you have multiple LG Smart TVs and want to register the Magic Remote currently in

use to another TV, you must unregister the previous one.

Using the Magic Remote

Using the Remote Control Button

Briefly press or press and hold remote control button to access various functions.

Turn on the TV. After about 20 seconds, point the remote toward the TV and then

press the Wheel (OK).

01

The remote control will automatically be registered, and the pairing completion

message is displayed on the TV screen.

02

Hold the remote control towards the TV and press the and buttons at the same

time for more than 5 seconds until instructions appear.

01

The previously registered remote control is deregistered and then registered again.02

If you press the button and the button at the same time for more than 5

seconds, the lamp on Magic Remote will blink and the registration will be canceled.

01

If you want to unregister and register for another LG Smart TV, please follow the

registration method above.

02

12

For buttons with , please long-press (hold for more than a

second).

Using the Magic Remote

9 : Launch Quick Help.

●

LIST : Checking the saved programmes.

LIST : Launch Guide.

●

0 : The QUICK ACCESS edit screen appears.

●

: Display the additional buttons on the remote control.

: Audibly describes the contents of the screen.

●

: Adjust the volume level.

●

: Select to turn off the sound from the TV.

: Enter the Accessibility menu.

●

: You can change the programme.

●

: Check out the recommended contents. (Recommendation

service may not be available depending on the countries you are

in.)

Push and hold the button while speaking to use the voice

recognition function.

●

: Displays the Home menu.

: Launches the last used app.

●

: Selects an input source.

: Entering into the Home Dashboard.

●

: Move to the previous step.

: Closes the menu.

●

: Enters the Quick Settings menu.

: Enters the All Settings menu.

●

: Launch Record. (Some models may not be supported.)

●

If you shake the Magic Remote left and right or turn its wheel while pointing it at the

TV, a pointer will appear on the TV screen.

If you move the remote control to the direction you want, the pointer follows the

movement.

01

Move the pointer to the location you want and press the Wheel (OK) button to

execute the function.

02

If the pointer has not been used for a certain period of time, it will disappear. When

the pointer disappears from the screen, shake the Magic Remote right and left. It will

03

13

If the pointer is not responding smoothly, you can reset the pointer by moving it to the edge

of the screen.

Use the remote control within the specified range (within 10 metres). The device may not

function properly when outside the working distance or when an obstacle blocks the line of

sight.

Depending on the peripherals (wireless router, microwave oven, etc.), communication

failures may occur.

Impacts can cause the Magic Remote to malfunction.

Take care not to bump into nearby furniture, electronic equipment or other people when

using the Magic Remote.

For details on configuring the pointer of the Magic Remote, see User Guide Settings

System Pointer Options.

Using the Remote Control Button

Briefly press or press and hold remote control button to access various functions.

then re-appear.

The pointer will disappear if you press the up, down, left or right buttons, and the

remote will work as a conventional remote.

14

For buttons with , please long-press (hold for more than a

second).

Using the Magic Remote

9 : Launch Quick Help.

●

LIST : Checking the saved programmes.

LIST : Launch Guide.

●

0 : The QUICK ACCESS edit screen appears.

●

: Display the additional buttons on the remote control.

●

: Adjust the volume level.

●

: Select to turn off the sound from the TV.

: Enter the Accessibility menu.

●

: You can change the programme.

●

: Check out the recommended contents. (Recommendation

service may not be available depending on the countries you are

in.)

Push and hold the button while speaking to use the voice

recognition function.

●

: Displays the Home menu.

: Launches the last used app.

●

: Selects an input source.

: Entering into the Home Dashboard.

●

: Move to the previous step.

: Closes the menu.

●

: Enters the Quick Settings menu.

: Enters the All Settings menu.

●

If you shake the Magic Remote left and right or turn its wheel while pointing it at the

TV, a pointer will appear on the TV screen.

If you move the remote control to the direction you want, the pointer follows the

movement.

01

Move the pointer to the location you want and press the Wheel (OK) button to

execute the function.

02

If the pointer has not been used for a certain period of time, it will disappear. When

the pointer disappears from the screen, shake the Magic Remote right and left. It will

03

15

If the pointer is not responding smoothly, you can reset the pointer by moving it to the edge

of the screen.

Use the remote control within the specified range (within 10 metres). The device may not

function properly when outside the working distance or when an obstacle blocks the line of

sight.

Depending on the peripherals (wireless router, microwave oven, etc.), communication

failures may occur.

Impacts can cause the Magic Remote to malfunction.

Take care not to bump into nearby furniture, electronic equipment or other people when

using the Magic Remote.

For details on configuring the pointer of the Magic Remote, see User Guide Settings

System Pointer Options.

Using TV features with Hands-free Voice

Control

Using TV features with Hands-free Voice Control

This function is only available when the TV is connected to the Internet.

If Hands-free Voice Control does not work, set Use Hands-free Voice Control to On in

General AI Service Voice Recognition Settings.

then re-appear.

The pointer will disappear if you press the up, down, left or right buttons, and the

remote will work as a conventional remote.

Say “Hi LG” within the watching distance from your TV.01

The speech recognition screen appears.02

16

Turning on the TV with Hands-free Voice Control

The feature to turn on the TV with Hands-free Voice Control will only work if the

General Devices TV Management Quick Start+ is set to On.

Hands-free Voice Control wake-up words can be changed in General AI

Service Voice Recognition Settings Set Wake-up word for Hands-free Voice

Control. (The operation may be limited depending on the country and language settings.)

Even if the Quick Start+ feature is on, in some exceptions, the feature to turn on TV with

Hands-free Voice Control may not be supported.

Precautions When Using Hands-free Voice Control

Some models do not support this function.

The operation may be limited depending on the country and language settings.

When updating the TV, the existing functions or operations you have used may change.

The Hands-free Voice Control function enables the TV body to recognise the user's voice.

Say the feature you want.

Example) Find something to watch/Programme number OO/Turn up the

volume/Turn on OOO/How is the weather today?/Voice Recognition Help, etc.

03

If you say “Hi LG” to the TV, you will hear a notification sound from the TV.01

Say "Turn on the TV" after hearing the sound.

However, when the TV is off, speech recognition is not supported other than when

you say "Turn on the TV".

02

If a software update is in progress

●

When set to the store mode

●

If the TV has not been turned on for more than 96 hours

●

17

For smooth operation, use this function within 3 m of the TV.

Depending on the situation, symbols, numbers and special characters may not be

recognised.

It may be affected by the environment, such as voice tone or volume, unclear

pronunciation, and ambient noise.

When you use an external speaker connected to the TV, the sound output from such an

external speaker can be recognised as noise. It is recommended to use the voice

recognition function with Magic Remote.

If the Hands-free Voice Control function works when not intended, try lowering the

sensitivity by going to General AI Service Voice Recognition Settings

Set Sensitivity.

For speech recognition features using a remote control, see How to Operate TV Using

TV Functions through Speech in User Guide.

Using TV Functions through Speech

You can easily and quickly access the TV’s various functions through speech

recognition.

Some models may not be supported.

Press and hold the button on the remote control and speak out the function you

want to launch or the keyword you want to use for your search.

01

Once you release the button after your speech input, the corresponding function is

launched.

02

18

Your Location must correspond to the language for exact search results. Some functions

may not be available if your location settings and language settings are different.

You can change the language in General System Language Menu

Language.

The languages available for voice recognition features may be changed in accordance with

Service Operation Policy.

Details of service may vary by model.

Please note that the services enabling voice commands, voice recognition and other smart

features may be changed, removed or terminated, without notice, by LGE or its third party

providers.

You can change the voice-related settings or see which features are available to be used

with the voice in General AI Service Voice Recognition Settings/Voice

Recognition Help.

Cautions for Speech Recognition

Voice recognition requires a Magic Remote, which may not be supported by certain

models.

To use all speech recognition features, you need to set your programmes, region, etc.

Otherwise, you cannot use some features.

You must have a network connection to use the speech recognition feature.

If you have a network connection, you need to accept the terms and conditions to use

speech recognition.

To control the set top box connected to the TV with the voice recognition feature, go to

General Devices External Devices Universal Control Settings to set up a

universal remote control.

It is recommended to point Magic Remote toward the set top box after the voice input.

The rate of speech recognition may vary depending on the characteristics of the user (voice

volume, pronunciation, accent, and talking speed) and the surroundings (noise and TV

volume).

To achieve accurate recognition of your speech, you must pronounce words in a slow and

accurate manner at an appropriate voice volume at a distance of about 10 cm away from

the Magic Remote’s microphone.

If your speech is not recognised properly, speech recognition may operate differently than

you originally intended.

Speech to Text

19

Using Speech to Text

You can enter text in text fields using the speech recognition function.

Select the button on the keyboard screen to switch to speech input mode.

Some models may not be supported.

Move the Magic Remote pointer in the text box to open the virtual keyboard.01

Press the button on the virtual keyboard.02

After the voice recognition information window opens as shown below, speak into the

microphone on the remote control slowly and clearly.

03

20

Cautions When Using Speech to Text

Check the network connection before using the Speech to Text function.

You can change the language in General System Language Menu

Language. To temporarily switch to another speech recognition language, press the

button in the voice recognition information display window.

You can only use this function to agree to voice recognition terms.

The Speech to Text rate may vary depending on the user’s characteristics (voice,

pronunciation, intonation and speed) and the environment (noise and TV volume).

To improve the accuracy of Speech to Text, you must speak clearly and loudly about 10 cm

from the Magic Remote microphone.

Voice recognition is unavailable in any password input field and the address bar of your

Web Browser (excludes general search).

If there are words similar to that which you spoke out loud, you may see a list of

multiple results as shown below. If you do not get the results you want, press

RETRY to try again. Select a result and it will be displayed on the text box.

04

21

To View More Features of the Remote

Control

To View More Features of the Remote Control

You can control more features or external devices connected to your TV by using the

buttons displayed on your TV screen.

The types of buttons appearing on the More Actions vary, depending on the region and

the type of connected device.

Using Universal Remote Control

Press the button on the remote control.01

Using the remote control, select your desired button on More Actions displayed on

your TV screen.

02

These features can be used when you watch a live broadcast.

These TV features are available now.

Additional features can be set when you watch a live broadcast.

Available features may vary depending on the broadcast signal.

22

Automatically Setting the Universal Remote Control

When you set up the universal remote control, you can control the peripherals (Blu-

ray/DVD player, home theater, set-top box, etc.) with the Magic Remote rather than

using their dedicated remote controls.

Connect the devices to be set to the TV's HDMI IN, and turn the power of the device on.

The TV will recognise the connected device to automatically set the universal remote

control without manual setting.

After setting the universal remote control, you may need to do some additional user

settings.

It may take several seconds to complete the settings for the universal remote control.

In some models, you can set the universal remote control only after converting to an input

of a connected device.

Depending on the connected device, the automatic setting feature for universal remote

control (automatic device connection) may not be supported.

Manually Setting the Universal Remote Control

If the universal remote control has not been set automatically, you can set it up

manually.

This feature can only be used with the Magic Remote.

You can purchase the Magic Remote separately if it is not provided.

Some models may not be supported.

When changing settings on a device, make sure it is powered on first.

To set up a universal remote control with the latest information, connect to the network and

accept the User Agreements.

The manual setting feature for universal remote control is not supported for a game

console.

Some buttons may not work depending on the model of the external device.

Point the Magic Remote at the device you want to control. Make sure that there are no

objects in front of the device to ensure that the remote control signal is well received.

Select General Devices External Devices Universal Control

Settings.

01

Select the type of the device you want to set.02

Complete the settings for the universal remote control according to the guidance on

the screen.

You can change or cancel the universal remote control settings.

03

23

Launching Apps through QUICK ACCESS

Using Apps Quickly and Easily with QUICK ACCESS

Press and hold a number button on the remote control to open an app or to activate an

external input registered to the button.

Setting QUICK ACCESS

If you press and hold a number button that has already been registered, the registered

function will be performed.

To see the items that can be registered, select a number that has not been registered in

the QUICK ACCESS edit mode.

If you are in a mode where QUICK ACCESS cannot run, no action will be performed.

If you delete a registered app, QUICK ACCESS will be deregistered as well.

Checking and Editing QUICK ACCESS

Press and hold the 0 button on the remote control.

The QUICK ACCESS edit screen appears.

Launch the app or select the programme or input you wish to assign.01

Press and hold the number button (1~8) you want to register.

No. 9 is fixed to Quick Help.

02

When the registration pop-up window appears, select Yes.03

Selecting a number that has already been registered allows deregistering it.

24

Connecting to SIMPLINK (HDMI-CEC)

Using SIMPLINK

With a single remote control, you can easily manage various devices such as a

soundbar or set-top box connected to a TV with HDMI.

Up to three devices can be connected and used simultaneously.

This feature works only with devices with the logo. Check for the SIMPLINK logo

on the external device.

Use of any product other than those specified may cause problems during operation.

To use SIMPLINK, you need to use a high-speed HDMI® cable with CEC (Consumer

Electronics Control) function. The High-Speed HDMI® cable has the pin 13 for enabling

information exchange between devices.

To output sound from an external audio device, connect the audio device to the TV's HDMI

(ARC) port with an HDMI cable. Set Sound Out to HDMI(ARC) Device and set SIMPLINK

(HDMI-CEC) to On.

Supported SIMPLINK Functions

Instant Play

When you select a number that has not been registered, items that can be registered will

be shown.

An item that has been registered to a different number is indicated with a check mark.

You can view a brief instruction for this function.

Connect the SIMPLINK HDMI Output port to the TV HDMI IN port with an HDMI

cable.

01

Press the button on the remote control.02

Select General Devices HDMI Settings.03

Set SIMPLINK (HDMI-CEC) to On.04

Turn on the connected device. When the TV automatically connects to the device,

the input will change.

If the device is not automatically connected to the TV, click the button.

05

25

When you start a multimedia device, you can immediately watch content from the

device on the TV without having to control anything.

Controlling devices with the TV remote control

Enables the user to control multimedia devices with the TV remote control to watch

content.

The menu of the multimedia device can be operated with the arrow keys on the remote

control.

Main Power Off

Turning off the TV will also turn off the devices connected through SIMPLINK.

This feature is only available in certain devices.

Main Power On

Turning on a SIMPLINK device will also turn on the TV.

Some models may not be supported.

Shortcuts to Accessibility

You may go directly to Accessibility without entering the Advanced Settings menu.

Press and hold the button on your remote control.

In Accessibility, you can set up High Contrast, Grayscale, Invert Colours, etc.

Connecting an Input Device to USB

Using a USB Wired/Wireless Mouse

Connect your mouse to the USB port. Use the mouse to move the pointer on the TV

screen and select the menu you want.

26

The right button and the special buttons on the mouse do not work.

When using a wireless USB mouse, the connection can be lost or slowed, depending on

the distance between the TV and mouse and the wireless environment.

Using a USB Wired/Wireless Keyboard

Connect your keyboard to the USB port. You can enter text with the connected keyboard

device.

It is not possible to enter text on some screens.

It is recommended that you use a product that has been tested for compatibility with LG

TVs.

LOGITECH K360, LOGITECH K400, LOGITECH K750, LG Electronics MKS-1200

You can change the input language by pressing the language switch key or the right Alt

key, And also can change by pressing the Ctrl key and the Space key at same time.

When using a wireless USB keyboard, the connection can be lost or slowed, depending on

the distance between the TV and keyboard and the wireless environment.

To enter text in the text field, use the on-screen keyboard on your TV screen or a USB

keyboard.

Using a Gamepad

Connect your gamepad to the USB port on the TV if the game requires a gamepad.

It is recommended that you use a gamepad that has been tested for compatibility with LG

TVs.

PS Dual Shock4 ver.1 & ver.2, MICROSOFT Xbox 360 Controller (cable), NVIDIA Shield

Controller, LOGITECH F310, LOGITECH F510, LOGITECH F710, LOGITECH Rumblepad

2, LOGITECH Cordless Rumblepad 2, LOGITECH Dual Action Gamepad, SONY

Playstation(R)3 Controller

Connecting Bluetooth Input Devices

You can connect and use devices such as a Bluetooth-enabled keyboard, mouse, or a

gamepad with your TV.

To see the details, click the Settings Devices External Devices Connect

Bluetooth Controller in User Guide.

27

Enjoy Live TV

Making the Most of Live Menu

Using Live Menu

You can use the relevant features with ease when watching TV broadcasts.

Press the LIST button on the remote control.

The programmes displayed in Programme List are a configuration of programmes provided

by the broadcast service provider. Therefore, if the broadcast service provider has changed

its programme configuration without notice, the programmes displayed in Programme List

may differ from the actual TV programmes.

Because programme information displayed in programme List includes information

provided by external Electronic Programme Guide (EPG) providers, it may differ from the

actual TV programmes.

You must complete the settings of the network, region, and auto-programme to receive

normal live broadcast service.

The configurable items differ depending on model.

Guide : You can view programmes and the schedule of each programmes.

To see the details, click the Enjoy Live TV Viewing Guide in User Guide.

Programmes : View a list of broadcast content that is currently being broadcast.

TV Scheduler : You can set the date and time of the desired broadcasting programme,

and watch the programme.

To see the details, click the Enjoy Live TV Using TV Scheduler in User Guide.

28

Viewing Guide

Viewing TV Guide

You can view programmes and the schedule of each programmes.

Programme information is not displayed for programmes with no provided broadcast

information.

Some models may not be supported.

Run Live TV by pressing .01

Press the button on the remote control and select Guide.02

Select each area to access the corresponding feature.

You can view information on the programme and broadcaster.

You can view information about the programme you are currently watching as well as the

focused programme information.

Select the button or the title of the desired programme. You can view more information

on the programme and perform Watch/Record (only available on certain models) or

Reminder/Scheduled Recording (only available on certain models), etc.

You will be taken to the programme list for the current date and time.

Programme Manager : Launch Programme Manager.

Programme Row : You can change the size of the programme list to adjust the number

of programmes displayed on the screen.

Filters : Sets the filter.

Mini TV : You can turn on/off Mini TV.

User Guide : Move to the User Guide app.

Closes the app.

29

The configurable items differ depending on model.

Checking Programme Info

Viewing Programme Information

During watch the Live broadcast, press the Wheel (OK) button. The Programme Banner

appears.

You can move the banner's position by pressing the button on the remote control and

selecting Change Banner Location.

Available features may vary depending on the broadcast signal.

It displays the information about the programme you are watching. Select a programme

banner to enter the detailed information pop-up to see the detailed programme information

or run additional features related to the banner.

You can view broadcast information about other programmes using the / buttons.

You can view broadcast information about the programme you are currently watching

using the / buttons.

The features can be controlled only within the detailed information pop-up.

Launch More Actions.

For more information, see How to Operate TV To View More Features of the Remote

Control in User Guide.

You can get recommendations for what to watch next by setting Next Picks to On.

This feature may not be available in some countries.

30

Using TV Scheduler

Using the TV Scheduler

This function is used to set the time and date for watching a specific programme.

Scheduling a selected broadcast from Guide

You can select a show to schedule it for watching.

Press on the remote control to select Live TV and view the live broadcast.01

Press the button on the remote control and select TV Scheduler.

The TV Scheduler screen will be displayed.

02

You can set the New Reminder.

Sort : You can sort the list.

Filter : Sets the filter.

Delete : You can set the Delete Mode.

Guide : Launch Guide.

User Guide : Launch User Guide.

Quit App : Turns off the app from running in the background.

Closes the app.

Run Live TV by pressing .01

Press the button on the remote control and select Guide.02

Select the programme you want.

If you want to watch a live broadcast, click the Watch button.

In case of an upcoming programme, click the Reminder button.

03

31

Applies to Digital broadcasting.

Manual Scheduling

You can select the date, time, and programme to watch the programmes.

Some models may not be supported.

TELETEXT

To Use Teletext

Teletext is a free service provided by the TV station that offers text-based information

about TV programmes, news and weather.

The teletext decoder of this TV can support the SIMPLE, TOP and FASTEXT systems.

Colour button

To select the preceding or following page.

Number button

Enters the page number to move to.

(Programmes) / Button

To select the preceding or following page.

Run Live TV by pressing .01

Press the button on the remote control and select TV Scheduler.02

Select the .03

Select CREATE MANUALLY.04

Set the date, time, and programme to watch.05

Press the button on the remote control.01

Select Teletext.02

The Teletext window appears.03

To view TV broadcasts and Teletext at the same time, press the button on the

remote control and select Teletext.

04

32

Some models may not be supported.

Special Teletext Function

Index

Select each index page.

Time

When viewing a TV programme, select this menu to display the time at the top right

hand corner of the screen. In the teletext mode, press this button to select a sub page

number. The sub page number is displayed at the bottom of the screen. To hold or

change the sub page, press the / , / or Number buttons.

Hold

Stops the automatic page change which will occur if a teletext page consists of 2 or

more sub pages. The number of sub pages and the sub page displayed is, usually,

shown on the screen below the time. When this menu is selected the stop symbol is

displayed at the top left-hand corner of the screen and the automatic page change is

inactive.

Reveal

Select this menu to display concealed information, such as solutions to riddles or

puzzles.

Update

Displays the TV picture on the screen while waiting for a new teletext page. The

display will appear at the top left hand corner of the screen. When the updated page

is available then display will change to the page number. Select this menu again to

view the updated teletext page.

Language

Sets Teletext language.

In Digital Mode Only

Press the button on the remote control.01

Select Teletext Option.02

Select the Teletext menu.03

33

To Set Teletext Language

Use the Teletext language function when two or more Teletext languages are broadcast.

In Digital Mode Only

If Teletext data in a selected language is not broadcast, the default language will be

displayed.

If you select the wrong local country, teletext may not appear correctly on the screen and

some problems may occur during teletext operation.

CI Information

You can view information about the currently connected CI.

General Programmes CI Information

If you use a CI module or CAM module,

Press the button on the remote control.01

Select General System Language Primary Teletext

Language/Secondary Teletext Language.

02

This function enables you to watch some encrypted services (pay services).

●

If you remove the CI Module, you cannot watch pay services.

●

CI (Common Interface) functions may not be possible depending upon the country

broadcasting circumstances.

●

When the module is inserted into the CI slot, you can access the module menu.

●

To purchase a module and smart card, contact each service provider.

●

When the TV is turned on after inserting a CI Module, you may not have any video and

audio output in scrambled programme.

●

When using a CAM (Conditional Access Module), please make sure it meets fully the

requirements of either DVB-CI or CI plus.

●

An abnormal process of CAM (Conditional Access Module) may cause a bad picture.

●

If the TV does not display any video and audio when CI+ CAM is connected, please

contact to the Antenna/Cable/Satellite Service Operator. (Some models may not be

supported.)

●

While the TV supports paid broadcasting programmes based on the European standard

●

34

HbbTV

Learn More about HbbTV

HbbTV (Hybrid Broadcast Broadband TV) is a new broadcasting standard that enables

super-teletext type services, delivered by a broadcast TV programme, to be integrated or

linked to online services delivered over broadband to a connected Smart TV.

Consumers are therefore able to access various online services such as catch-up TV,

Video on Demand (VOD), programme related applications and other rich information

services in addition to traditional digital teletext services, all directly on to the TV in a

seamless experience. HbbTV services can be activated in a number of ways, the most

popular being pressing the . Users typically explore services with the traditional

navigation keys (including the OK button and the , , , ). The current version

of the HbbTV specification also includes support for “adaptive streaming” of video over a

broadband connection thus guaranteeing the best possible image quality for the viewer.

For more information about HbbTV, visit www.hbbtv.org

Some models may not be supported.

To Use HbbTV

General Programmes HbbTV

Sets HbbTV to On.

Enjoy a wide variety of content from HbbTV enabled services.

Service features may be limited when the TV is not connected to the internet.

The functionality and quality of the HbbTV service may vary depending on the quality of

your broadband connection.

HbbTV services are not guaranteed to be available for all programmes – only those that

your broadcaster choses to support.

Some models may not be supported.

When Live Playback is in operation, HbbTV is disabled.

While using HbbTV service, navigation keys and the Wheel (OK) button may be disabled if

the Magic Remote’s pointer is activated on the screen. In this case, press the left, right, up

DVB-CI+, some programmes might not be available for watching if some operators of the

programmes use a proprietary CAS system.

35

and down keys in order to deactivate the pointer. (This only applies to models that support

the Magic Remote.)

Apps and Content

Installing Apps

You can install apps in a variety of categories such as games, education, and news and

conveniently use them on your TV.

Press the button on the remote control.01

Launch Apps.02

Select a category or press the button to search for an app.03

Select an app to install.04

Read the details of the app and then press Install.05

When the installation is complete, you can run the app immediately.06

Searches for content.

To see the details, click the Apps and Content Content Search in User Guide.

You can log in with your LG account and manage apps.

36

In order to install apps, you must be logged in.

Available categories may vary depending on the country or service status.

If the storage on your TV is insufficient, you can install the apps by connecting an external

memory device.

Some USB storage devices may not be supported or may not work properly.

USB stick containing apps from other TVs may not be used.

Exercise caution when in use by children. Children may have access to inappropriate online

content through this product. You can block inappropriate online content by restricting

access to some apps.

Configure the settings in General System Safety Application Locks.

Content Recommendation

You can get content recommendations based on the programme you are watching or TV

viewing patterns.

If you are watching the TV using a set-top box, you must complete the setup of the

universal remote control to use the recommendation feature normally. For more

information, see How to Operate TV Using Universal Remote Control in User

Guide.

When using a standard remote control, press the button on it.

Closes the app.

To turn off the app from running in the background, press the button on the remote

control and select Quit App.

Press the button on the Magic Remote. The Content Recommendation screen

appears.

01

You can view more content by pressing the icon on the screen.02

37

Some models may not be supported.

You must connect to the network to use the recommendation feature.

The supported services vary depending on countries, so the recommendations may be

provided differently.

The list of the recommendations may be less relevant or irrelevant, depending on the

information of the programme you are watching.

Content Search

Searches for content by title, actor/actress, and genre.

Press the button on the remote control.01

Launch Search.02

Search for a variety of content and information using the desired search terms.03

38

You must connect to the network to use the search feature.

Search results may vary depending on the programme, region, network settings, and

whether you have agreed to the terms and conditions.

Connecting External Devices

Using Home Dashboard

You can select or control a device (mobile, external device, Home IoT Devices, etc.)

connected to the TV.

Run Home Dashboard by pressing the button on the remote control.

You can also press and hold the button on Magic Remote.

Enter a search term.

Shows recent searches.

You can select one from the suggested keywords and proceed to search.

You can browse content by genre.

39

You can check and select the external device connected through the external input port or

network.

You can check and select the smart device connected with the LG ThinQ app.

Please refer to Connecting External Devices Connecting Smart Devices in User

Guide for more information on the action.

Use AirPlay/HomeKit to control your TV and watch content from your iPad or Mac on the

TV screen.

The availability of and access to Contents and Services in LGE Device are subject to

change at any time without prior notice.

You can play sound from a smart device connected via Bluetooth.

Please refer to Connecting External Devices Playing Sound from a Smart Device

through the TV’s Speakers in User Guide for more information on the action.

It can only be selected if you have connected a USB storage device or a media server.

The currently selected output speaker is displayed, and you can navigate to the output

speaker settings screen.

You can view the list of connected Bluetooth devices and select one.

You can check and control the device connected via the Home IoT.

Please refer to Connecting External Devices Connecting Home IoT Devices in User

Guide for more information on the action.

You can log in or out with your LG ThinQ account.

Edit : Select Edit Inputs to edit the name of the connected device or apply the related

settings. Select Edit home IoT devices to hide or show connected Home IoT devices and

rearrange the list.

Automatic device discovery : Shows devices that are available for connection on the

screen.

Notification : You can turn on or off the notifications on the connected device.

40

Available settings vary depending on the model or region.

Connecting Home IoT Devices

You can check and control the status of the connected Home IoT Devices.

If you are in an area where the LG ThinQ app is not in service, LG ThinQ device connection

will not be supported.

To register your IoT device, select Connect Home IoT Devices and follow the instructions

to apply settings.

If you are controlling the external device from your mobile app, you might not be able to

control the device from your TV. Quit the mobile app to control it from your TV.

Universal Control Settings : Move to the Universal Control Settings app.

User Guide : Move to the User Guide app.

Quit App : Turns off the app from running in the background.

Closes the app.

Install LG ThinQ app on your smartphone.01

Log in to your LG ThinQ account, and register your own LG ThinQ device.02

Run Home Dashboard by pressing the button on the remote control.03

Press the button on the top right corner to log in.04

Log in to your LG ThinQ account. A list of the registered LG ThinQ devices will

appear.

05

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Available settings vary depending on the model or region.

IoT devices that can be connected to a TV are subject to change without notice.

Connectable LG ThinQ devices and available functions may differ between mobile and TV.

Connecting Smart Devices

You can use a variety of features by connecting the TV to a smart device.

Connecting Your Smart Device to a TV Using the LG ThinQ App

Voice commands can also be made through Smart Speaker linked to the account in the

settings of the LG ThinQ app.

You can check the connection guide for each type of Home IoT Devices. You can

connect and see devices registered with your LG ThinQ account or IoT devices.

Once the device is connected, the card will be changed to a smaller size and appear at the

bottom of the device connection list.

Select Edit Edit home IoT devices.

Edit List : You can hide or show the connected Home IoT Devices and rearrange the list.

Delete devices : You can delete the connected device. You can only delete certain

devices from the TV.

Download the LG ThinQ app from the app store of your smart device.

You can download the app easily by scanning the QR code.

01

Connect your TV and smart device to the same Wi-Fi network.

You can check the Wi-Fi network of TV at General Network Wi-Fi

Connection.

02

Run the LG ThinQ app installed on your smart device.03

Follow the instructions from LG ThinQ app to connect your smart device to the TV.

When your account information of LG ThinQ is linked to the TV, you can manage

the IoT devices linked to your account using Home Dashboard of the TV.

04

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The service may not offer depending on country.

Controlling Your TV with the LG ThinQ App

You can tap the buttons on your smart device’s screen to control the TV.

Some controls may be limited in external input mode.

The app’s screen and functionality are subject to change without prior notice.

Available features may differ depending on your country and OS.

Connecting Smart Devices using NFC

Tagging

Connecting Smart Devices using NFC Tagging

When watching a broadcast, you can control the programme, volume, etc. or select the

external input with voice commands instead of using the remote control.

You can use the same functions as the Magic Remote’s pointer and arrow keys.

A speech recognition function is available.

Some models do not support this function.

43

Near Field Communication (NFC) is a technology that allows you to conveniently send

and receive information without any separate settings.

By bringing a smart device near the NFC-enabled remote control you can install the LG

ThinQ app and connect the device to the TV.

Some countries do not support LG ThinQ app installation with NFC tags. In this case,

download the LG ThinQ app from each app store.

This feature is available for NFC-enabled smart devices only.

Features connected via NFC may differ depending on the smart device.

This feature is only available if the remote control has an NFC logo.

Some remote controls have on the back of the remote.

Watching Smart Device Screen on TV

Turn on NFC in the settings of the smart device.

To use NFC with Android devices, set the NFC option to enable read/write tags in

the settings of the smart device.

The NFC settings may vary depending on the device.

01

Turn on the smart device screen and place it near the on the remote control.

The maximum distance for NFC tagging is about 1 cm.

02

Follow the instructions to install the LG ThinQ app on your smart device.03

Tag your smart device to the remote control again. LG ThinQ allows you to connect

to the TV and watch the contents of your smart device or enjoy the screen of your

smart device.

04

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When you connect Screen Share for the first time, a popup will appear which allows you to

select Accept, Decline or Block.

Overlay Mode use may be limited depending on the app or video opened.

It is recommended that you always update your device to be connected to your TV to the

latest OS version for a reliable connection.

Enable Screen Share mode on the smart device.01

Your TV will be displayed in the list of available devices.02

Select your TV and request connection.03

Select Accept in the connection request popup window.04

After the connection is established, the TV will display the screen of the connected

device.

05

Changes the position of the smart device's screen.

Switches between sound from the TV and smart device.

You can change the size of the screen on your smart device.

Displays the smart device's screen in full screen mode.

Closes the app.

To turn off the app from running in the background, press the button on the remote

control and select Quit App.

Accept : You can connect the device. No connection popup will appear from the second

time.

●

Decline : Do not connect the device. If you try to connect again, the popup will appear.

●

Block : Do not connect the device. Even if you try to connect again, the popup will not

appear and the connection will not work.

To turn off Block, go to General Devices External Devices and select

Delete Connection History.

●

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Depending on the model or manufacturer of the smart device, the Screen Share feature

may not be supported.

It is recommended that you connect the device to a 5 GHz router because the performance

may be affected by your wireless environment.

The response rate may vary depending on the user’s environment.

It’s differ form devices. For more information on the device you want to connect to, refer to

its user guide.

If connection fails repeatedly, turn off the TV and the device you want to connect to, then

turn them back on and try again.

Playing Sound from a Smart Device through

the TV’s Speakers

Playing Sound from a Smart Device through the TV’s

Speakers

Connect a smart device to the TV via Bluetooth to play sound from the smart device

through the TV’s speakers.

If the output speaker is set to Bluetooth Device or has a setup history, the TV may not be

detected in the list of smart devices.

If the output speaker is set to Bluetooth Device, press and hold the button on the

remote control to open Home Dashboard and select Sound Share to connect the

speaker.

Connecting USB

Connect a USB storage device (USB HDD, USB stick) to the USB port on the TV to

enjoy the content files stored on the USB storage device on your TV.

Turn the smart device’s Bluetooth on, then select the TV from the list of devices.01

The TV will be connected to the smart device.02

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Tips for Using a USB Storage Device

A USB storage device that has a built-in automatic recognition programme or uses its own

driver might not be recognisable.

Some USB storage devices may not be supported or may not work properly.

If you use a USB extension cable, the USB storage device may not be recognised or may

not work properly.

Please use only USB storage devices formatted with the FAT32 or NTFS file system

provided by Windows OS. Only reading is possible for USB storage devices formatted in

exFAT format.

It is recommended that you use an external USB HDD with a rated voltage of 5 V or less

and a rated current of 500 mA or less. If you use a device requiring a higher voltage/current

than the rated voltage/current, it may not operate properly due to lack of current.

It is recommended that you use a USB hub or USB storage device with a power supply.

We recommend using a storage device with a capacity of 32 GB for the USB memory and

2 TB or less for the USB hard disk.

If a USB HDD with power-saving function does not work, turn the hard drive off and on

again to make it work properly. See the owner’s manual for the USB HDD for more

information.

Data on a USB storage device may be damaged, so it is recommended that you back up

any important files. Users are responsible for data management. The manufacturer bears

no responsibility.

Press the button on the remote control. To remove the USB storage device, press the

Eject button, which appears at the top when you focus on the USB storage device you

want to remove. If you disconnect the USB storage device without selecting Eject, an error

may occur in your TV or storage device.

When you connect a USB storage device of a file system not supported by the TV to the

USB IN port, the format message appears. To use the connected USB storage device, you

should format the device first.

After format, all the data of USB storage device will be deleted and formated as NTFS or

FAT32 file system.

Run Home Dashboard by pressing the button on the remote control. Select the

connected USB from Home Dashboard and select the Format button to format the USB

storage device.

When connecting a USB storage device, a random file/folder can be created to provide

Smart TV services such as the saving and retrieving of thumbnail images.

Using the Media Player

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Using the Media Player

You can search and view photos or play videos and songs with the Media Player app.

You cannot delete files that are shared from other devices.

Different settings items are available depending on the filtering or model you selected.

Certain content may not be displayed on the list if the number of all content exceeds

40,000.

Press the button on the remote control.01

Run the Media Player app.02

Select a device to use from the device list.03

Select the content to play.04

You can select a device connected to your TV.

Displayed only when music is playing. Press the to access the Play Music screen.

Launch Search.

View Type : Selects a content display mode.

Sort : Select the option to sort content.

Group : If you filter by Music, you can group content into categories such as Artist and

Album.

Selection Play : You can select and play multiple pieces of content.

Delete : You can select and delete multiple pieces of content.

User Guide : Move to the User Guide app.

Quit App : Turns off the app from running in the background.

Closes the app.

Shows the content of the selected type only.

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Viewing Photos

You can select a photo from the Media Player app and view the photo.

You can use more features by pressing the button on the remote control while

viewing a photo.

Playing Videos

Shows the previous content.

Starts the slide show.

Shows the next content.

Rotates photos.

Enlarges or reduces the photo.

360-degree photos can be viewed in 360 degrees.

Using the 360° VR Play on a normal photo may distort the image.

Some models may not be supported.

Plays a music file selected from the storage device as background music.

Sets the photo size or changes the speed or effects for the slideshow.

Some models may not be supported.

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Playing Videos

You can select a video from the Media Player app and play the video.

Pressing the / buttons on the remote control allows you to skip backward/forward 10

seconds.

You can access more features by pressing the button on the remote control while

playing a video.

Shows the previous video.

Plays or pauses the video.

Shows the next video.

You can change subtitle settings.

Rotates videos.

Fast-rewinds the video at higher speeds.

You can do the settings related to play on repeat of the video.

Fast-forwards the video at higher speeds.

360-degree videos can be viewed in 360 degrees.

Using the 360° VR Play on a normal video may distort the image.

Some models may not be supported.

Resume Play : You can set continue watching to resume playing from the last viewed

scene.

Play Speed : Sets the playback speed.

Audio Track : You can set audio tracks.

User Guide : Move to the User Guide app.

Quit App : Turns off the app from running in the background.

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Listening to Music

You can select a song from the Media Player app and play the song.

You can use more features by pressing the button on the remote control while playing

a song.

Sharing PC Content

Watch content saved in your PC on the TV

You can enjoy videos/music/photos stored on your PC on the TV when these devices

You can set the random play mode.

You can set the repeat play mode.

Lyrics are available for music files that provide them.

In some music files, you can choose a lyric section and move the playback position.

The lyrics feature is only supported on some devices.

The lyrics may not be displayed in sync depending on the lyrics data in the music file.

You can listen to music with the screen turned off.

You can set the lyric speed.

This feature may not be supported depending on the music.

51

are connected to the same network.

Browse the content on your PC to watch on TV (Windows 10)

Even when multiple TVs or devices are connected, the selected file is only played through

one device. The playback rate may vary depending on the network connection.

To play on other operating systems or devices, refer to the manual of the operating

system/device.

Browse and watch the content stored on the PC using the TV

(Windows 10)

To play on other operating systems or devices, refer to the manual of the operating

system/device.

Matters That Require Attention of Content Share

Check your network settings if the content share option does not work properly.

May not work properly on a wireless network. It is recommended that you connect to a

wired network.

May not work properly depending on the network environment.

If multiple TVs are connected to one device, the content may not be played properly

depending upon server performance.

To watch a 1080p video through the content sharing function, a router using the 5 GHz

frequency is required. If you use the existing 2.4 GHz router, the video may be laggy or not

play properly.

Connect your TV and PC to the same network.01

Right-click the file you want to play and select “Cast to Device”.02

Select the name of the TV you want to watch from the displayed list, and playback

will start on that TV.

03

Connect your TV and PC to the same network.01

Open the “Start” menu on your PC screen, search for “media streaming options” and

then select the result that appears.

02

Select the “Turn on media streaming” button in the window that opens.03

Allow all of the “media streaming options”.04

Select “OK” to save the settings.05

Select the connected PC in the Home Dashboard app on the TV, and then select

and play the file you want.

06

52

The Content Share function may not be supported for a router that does not support multi-

cast. For more information, refer to the user guide that came with your router or contact the

manufacturer.

Captions are only supported on some connected devices.

If you have added a caption file afterward, disable the shared folder on the PC and then

enable it again.

The DRM files in the connected device will not play.

Even for the file format supported by the TV, the supported file format may differ depending

on the connected device environment.

If there are too many folders or files in a folder, it may not work properly.

The information on the file imported from the connected device may not be displayed

correctly.

Depending on the encoding, some streams may not play in content sharing mode.

Watching PC Screen on TV

Connect Wireless (Windows 10)

It is recommended that you always update your device to be connected to your TV to the

latest OS version for a reliable connection.

It is recommended that you use this function at close range.

Start Screen Share faster by having your smart device or PC connected to the same

network as the TV.

Though it can be connected without a wireless router, connecting your device to a 5 GHz

router is recommended because the performance can be affected by the surrounding

wireless environment.

The response rate may vary depending on the user’s environment.

It’s differ from Windows version. For more information on the device you want to connect to,

refer to its user guide.

Click the Notification Centre icon on the taskbar on the PC screen and select

Connect.

01

Select the TV you want to connect to and request the connection.02

After the connection is established, the TV will display the screen of the connected

PC.

03

53

If connection fails repeatedly, turn off the TV and the device you want to connect to, then

turn them back on and try again.

Connect Wired

If there is a problem with your connection, refer to Troubleshooting Troubleshooting

PC Connection Issues in User Guide.

Making the Most of Smart TV

Making the Most of Art Gallery

You can enjoy a high-definition image provided for each theme.

Connect your PC to the TV using an HDMI cable.01

Switch the current input source to the port where the HDMI cable is connected in the

Home Dashboard.

02

After the connection is established, the TV will display the screen of the connected

PC.

03

Press the button on the remote control.01

Run the Art Gallery app.02

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Surfing the Internet on TV

Using the Web Browser

You can enter the website when you input the web address on the URL bar.

If you input the search word, it will find the information about search word base on the

search engine.

View the built-in images for each theme.

You can view the information and image of the focused theme in advance.

You can delete a downloaded theme or select the desired theme to play.

Closes the app.

To turn off the app from running in the background, press the button on the remote

control and select Quit App.

Press the button on the remote control.01

Run the Web Browser application.02

55

The Web Browser app on your TV is a browser for TV, so it may work differently than the

browser for your PC.

You can refresh the web page you are viewing.

You can type in a web address to navigate to a specific website or enter a search term

directly.

You can view the tabs that are currently open.

You can zoom in or out on the screen while browsing the website.

Block Ads : You can block ads within the web page you are viewing.

However, this button is only displayed if Settings Use Block Ads feature is set to

On.

TV View : Split the screen to display the TV screen. You can browse web pages while

watching TV.

History : You can view and delete the website visit history.

Add to bookmarks : You can add the website you are currently viewing to your

Favourites.

Bookmarks : You can view and delete the list of websites you have added to your

Favourites.

Settings : You can change the web browser settings.

User Guide : Launch User Guide.

Quit App : Turns off the app from running in the background.

Closes the app.

The new tab screen shows a list of Recommended Sites and Most Visited Sites.

If you do not want Recommended Sites to be displayed, set Settings Show

Recommended Sites to Off.

Recommended Sites may vary by country and is only available in certain countries.

Some contents may not be played properly.

●

Flash Plug-in is not supported, and only HTML5 media is supported.

●

Plug-in installation is not supported.

●

56

The website can be accessed through the TV's Web Browser app, so care needs to be

taken about children's access to harmful online contents.

You can lock the Web Browser app to prevent access to harmful online contents.

Configure the settings in General System Safety Application Locks.

If you experience problems while using Web Browser, refer to Troubleshooting in User

Guide.

Changing Web Browser Settings

Select Settings at the top of the Web Browser app.

On Startup

You can choose the page that appears when you start the Web Browser app.

Search Engines

You can select a search engine to search for when entering a keyword in the address

bar.

Search engine settings may be subject to change without notice based on the supplier’s

circumstances.

Show Recommended Sites

You can set whether or not to display a list of Recommended Sites on the new tab

screen.

Always Show Address Bar

When set to On, the address bar and menu bar area at the top will always be

displayed.

Automatic Web Browser Issue Report

When it is set to On, if a failure (malfunction, media playback failure, page loading

Media in formats other than JPEG/PNG/GIF may not be played.

●

Apps may be forced to shut down if the TV runs out of memory.

●

The fonts provided on the TV are used. Depending on the content, characters may look

different from PC or mobile browsers.

●

File and font downloads are not supported.

●

Caution is required because malicious or phishing sites are not automatically blocked.

●

Some functions of Web Browser may not be supported temporarily due to external

factors.

●

57

failure, abnormal shutdown, delay in response due to insufficient memory, etc.) occurs

while using the web browser, the relevant information will be automatically sent to the

web browser development team at the LG Electronics headquarters (Korea). The

submitted information will only be used to improve the Web Browser performance.

Use Block Ads

When it is set to On, if you press the at the top of Web Browser, a button to turn

on or off Use Block Ads will appear on the screen. Turning on the Use Block Ads

feature speeds up page loading by blocking ads included in the website.

Site Filtering

You can register websites to block or allow.

Approved Sites : You can configure the settings to open the previously registered

web pages only.

Blocked Sites : You can configure the settings to block specific websites.

To use the Site Filtering function, you should enter the TV password.

Pop-up Blocker

Blocks pop-ups that are automatically displayed by web pages.

Private Browsing

If set to On, a history of website visits will not be stored.

Do Not Track

You can request to not leave a history of your visit on the website. The operation may

vary depending on the policy of the website.

Adaptive Streaming using JavaScript

The media streaming technology using JavaScript allows you to view video with

optimised resolution.

If this is set to Off, the resolution of the videos played in Web Browser is limited to

720p.

Cookies Settings

Enables the website to store and use cookie data.

Clear Browsing Data

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Clear Cookies : Deletes cookie data. When deleted, you are logged out of most sites.

Clear All Browsing Data : Deletes all browsing history, including cookies.

Video Conferencing

You can have a video conference by connecting the camera to the TV.

This function may not be available in some countries or models.

Internet connection is required to use this feature.

The camera for video conferences must be purchased separately.

It is recommended that you use a product that has been tested for compatibility with LG

TVs.

LOGITECH C920/C920s/C922 Pro/C922x/C925e/C930c/C930e

For a detailed description of the camera’s functions, refer to the device's manual.

To Use Magic Explorer

You can run a search conveniently through various apps based on on-screen text or

video information.

Connect the camera to the USB IN port.01

Start a video conference using the Web Browser or the app.02

Magic Explorer can be used if the pointer colour of the Magic Remote changes (e.g.,

to the ).

01

Press and hold the Wheel (OK) button on the image if you are watching a

broadcast, or on the text if you are using Guide, Settings, Sports Alert or Art

Gallery apps.

02

On the broadcast screen, keywords associated with the programme appear.

On the text in the app, an icon appears that allows you to go to an item, such as

Web Browser or Search.

03

59

You can also use this feature by pressing and holding the OK button on the standard

remote control.

Available features vary depending on the region or service.

Some models may not be supported.

Using Sports Alert

The match schedule or status may differ from actual ones depending on the circumstances

of the data provider.

Real-time alarm may not be available when using certain apps.

This feature is available only when the network is connected.

Some models may not be supported.

Settings

Choose an item to use.

You can move an item by pressing the / / / buttons on the remote control.

04

You can exit Magic Explorer by pressing the button on the remote control.05

Press the button on the remote control.01

Run the Sports Alert app.02

Register my team/player to check the game schedule and real-time scores.03

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Quick Settings

To Use Setting Function Quickly

Set of light-weight controls quickly and simply such as Picture Mode, Sound Out,

Sleep Timer and so on.

Press the button on the remote control.

Move to an item that can be set up, press the remote control's Wheel (OK) button once,

and then press and hold the Wheel (OK) button to move to the menu.

You can set Picture Mode.

You can set Sound Mode.

You can choose Sound Out.

Directs to the Game Optimiser settings.

You can set Sleep Timer.

Directs to the Network settings.

You can set more options.

You can also long-press button of the remote control to run the All settings directly.

Directs to the OLED Care settings.

This feature is available for OLED TVs only.

You can add/delete the quick setting items or change their order.

61

Game Dashboard

During a game, you can quickly change the Game Genre and check the settings status

in real-time.

Press the button on the remote control.

When you connect a game console and run a game, General Game Optimiser is

changed to On, and Picture Select Mode is changed to Game Optimiser. If Game

Dashboard does not display, please check each setting.

Picture

Selecting Picture Mode

Picture Select Mode

You can optimise the screen depending on the genre of the game.

Real-time signals and the selected genre’s settings values are displayed.

The items displayed may vary by model.

You can set more options.

You can also long-press button of the remote control to run the All settings directly.

Directs to the Game Optimiser settings.

To see the details, click the Settings Game Optimiser in User Guide.

Launch User Guide.

62

Select the picture mode that is best suited to your viewing environment, preferences or

video type.

Select a picture mode. By adjusting and setting each item in more detail based on the

mode, your video is better optimised for its characteristics.

The configurable items differ depending on model.

When You Use Normal Signals

Vivid

Sharpens the image by increasing the contrast, brightness and sharpness.

Standard

Displays the picture with normal contrast, brightness and sharpness levels.

Eco / APS

The Energy Saver feature changes settings on the TV to reduce power consumption.

The configurable items differ depending on model.

Cinema

Suitable picture for movies.

Sports / Football / Cricket

Suitable picture for sports games. Sharpens the image of rapid movements such as

kicking or throwing a ball.

The name of the sport may differ depending on region.

Game Optimiser

Suitable picture for gameplay.

FILMMAKER MODE

Provides optimized Cinema Picture quality certified by UHD Alliance, the standard

setting body for UHD-related technologies.

To auto-switch to FILMMAKER MODE when a signal that can be operated with this

mode is entered, set FILMMAKER MODE Auto Start to On.

Expert (Bright space, daytime) / Expert (Dark space, night)

63

This mode is suitable for movies, etc. viewed in a dark environment.

Expert (Dark space, night) has lower color temperature than Expert (Bright space,

daytime).

Select a mode that is suitable for the movie you are watching.

ISFccc : Imaging Science Foundation Certified Calibration Control

When You Use the HDR/Dolby Vision Signals

Vivid

Sharpens the image by increasing the contrast, brightness and sharpness.

Standard

In a normal viewing environment, it opens a screen that can properly show the

expressiveness and brightness of HDR.

Cinema Home

The screen appears as a bright and clear screen than the Cinema.

Cinema

Suitable picture for HDR video signal.

Game Optimiser

Suitable picture for gameplay.

FILMMAKER MODE

Provides optimized Cinema Picture quality certified by UHD Alliance, the standard

setting body for UHD-related technologies.

To auto-switch to FILMMAKER MODE when a signal that can be operated with this

mode is entered, set FILMMAKER MODE Auto Start to On.

If the HDR/Dolby Vision video signal is input to the models that do not support the

HDR/Dolby Vision technology, It will be provide normal signals picture mode options.

Depending on the input signal, the available picture modes may be different.

When watching online service content, the Picture Mode may be changed to match the

content being shown.

Expert is an option that allows a picture quality expert to fine-tune the quality of the

standard picture. Thus, it may not be effective for a normal picture.

Select Mode change may modify Energy Saving and Motion Eye Care settings and it

can affect energy consumption. You can change the settings in Support Energy Saving

64

and Picture Advanced Settings Brightness Motion Eye Care.

Setting the Screen Size

Picture Aspect Ratio User Selection

You can change the screen size according to the type of content you are watching.

16:9

Displays an aspect ratio of 16:9.

Original

The optimal screen ratio changes depending on the input image signal.

Full Wide

You can watch content across the full screen.

Please note that picture distortion can occur depending on signal type.

4:3

Displays an aspect ratio of 4:3.

Vertical Zoom

You can adjust the vertical dimension of the screen and align the screen vertically by

using Adjust Zoom Ratio and Adjust Screen Position.

4-Way Zoom

You can adjust the horizontal/vertical/diagonal dimensions of the screen and align the

screen horizontally/vertically by using Adjust Zoom Ratio and Adjust Screen

Position.

The configurable items differ depending on model.

The picture may get distorted while zooming in or out.

Selecting a different screen size from the original size may cause the image to look

different.

Depending on the combination of picture format and screen size, the edges may be hidden

or shown in black, or both sides of the picture may flicker. Also, when selecting an item

shown on the broadcast screen, the outline may not be aligned correctly.

Depending on the input signal, the available screen sizes may be different.

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View Screen with Just Scan

Picture Aspect Ratio Just Scan

If you turn this feature On, you can view the content in the aspect ratio that is in the

broadcast signal or content source. If the edge of the screen is not clean, please turn it

Off.

If set to Auto, the feature switches between On or Off status depending on the

information contained in the video signal.

The items that can be selected may vary depending on the current input.

Adjusting the Brightness of a Picture

Picture Advanced Settings Brightness

You can adjust the brightness of the entire screen.

Panel Brightness

Controls the level of screen brightness by adjusting the backlight. The closer to 100,

the brighter the screen.

Decrease the Panel Brightness to reduce energy consumption.

Depending on the Energy Saving (Auto/Maximum), you may not be able to adjust the

Panel Brightness.

In this case, navigate to Support Energy Saving Energy Saving Step

and set to Off or Minimum.

Depending on your TV model, you might not have the Panel Brightness setting.

OLED Pixel Brightness

Adjusts the display brightness by varying the brightness of the OLED panel.

Depending on the Energy Saving (Auto/Maximum), you may not be able to adjust the

OLED Pixel Brightness.

In this case, navigate to Support OLED Care Device Self Care

Energy Saving Energy Saving Step and set to Off or Minimum.

Depending on your TV model, it might not have the OLED Pixel Brightness setting.

Adjust Contrast

Adjusts the contrast of the bright and dark areas of the picture. The closer to 100, the

higher the contrast.

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Screen Brightness

Adjusts the overall screen brightness. The closer to 100, the brighter the screen.

You may use the Screen Brightness settings particularly to set the dark part of the

image.

Auto Dynamic Contrast

Corrects the difference between the bright and dark sides of the screen for optimal

results depending on the brightness of the picture.

HDR Tone Mapping

Suitable contrast settings based on image brightness of the HDR content.

Peak Brightness

Adjust peak brightness for the brightest luminance.

Gamma(Adjust Brightness)

Adjusts the medium brightness of the picture.

BT.1886 expresses the gradation in ITU-R BT.1886, which is an international standard.

Black Level

Adjusts the darkness of the screen in order to display a perfect black. Select Auto,

Limited, or Full to match the colour range of the external input device.

This feature can be used while watching content through an external input.

LED Local Dimming

Maximizes the contrast ratio by making the bright side of the screen brighter and the

dark side of the screen darker.

Turning this option Off may increase energy consumption.

Motion Eye Care

Automatically adjusts brightness and reduces image blur based on image data to

reduce eyestrain.

Off : Disables the LED Local Dimming function.

●

Low / Medium / High : Changes the contrast ratio.

●

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Turning this option Off may increase energy consumption.

Depending on the input signal or the selected picture mode, the available options may

differ.

The configurable items differ depending on model.

Adjusting the Colour of an Picture

Picture Advanced Settings Colour

Colour Depth

Tones down or up the colours displayed on the screen. The closer to 100, the deeper

the colour.

Tint

Adjusts the colour balance between red and green displayed on the screen. The

closer to Red 50, the more red the colour will be. The closer to Green 50, the more

green the colour will be.

Colour Gamut

Selects the range of Colours to display. Set color gamut to Auto Detect according to

the signal, or to Native to display more vivid and richer color.

Fine Tune

This is used when experts control it by using a test pattern. You can control it by

selecting areas of six colours (Red/Green/Blue/Cyan/Magenta/Yellow).

For normal images, adjustments may not result in noticeable colour changes.

Colour Upgrade

Adjusts the Colour and saturation of the picture to make the image more Colourful

and lively.

Select Colour

From Red/Green/Blue/Cyan/Magenta/Yellow, select a tone to adjust.

Adjust Saturation / Adjust Tint / Adjust Luminance

Adjust the chroma/tint/luminance of the tone in the range of -30 to +30.

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White Balance

The function to adjust each colour to be reproduced more accurately based on white

allows you to adjust the overall colour tone of the screen to your preference.

Colour Temperature

You can set the colour to make the display look cooler or warmer.

Method

This method is used for fine-tuning the color temperature setting. You can control

the colour temperature at two points of the bright part and dark part of the video if

you select 2 Points, at each point of 10 levels if you select 10 Points Signal

Level(%), and at each point of 22 levels of the video if you select 22 Points Signal

Level(%).

Point

Select screen brightness for color temperature adjustment.

If Method is set to 2 Points, use Low to select shadows and High to select

highlights.

If Method is set to 10 Points Signal Level(%), you can select brightness using

numbers indicating 10 levels.

When the Method is set to 22 Points Signal Level(%), you can select the

brightness with the 22 levels of brightness.

Signal Level(%)

Select screen brightness for color temperature adjustment.

If Method is set to 10 Points Signal Level(%), you can select brightness using

numbers indicating 10 levels.

When the Method is set to 22 Points Signal Level(%), you can select the

brightness with the 22 levels of brightness.

Show brightness level at the maximum signal level(%)

Adjust the luminance to the highest IRE (100 points).

Adjust brightness level at the selected signal level(%)

You can adjust the selected brightness by points.

You can do these settings only when the Picture Select Mode is the Cinema,

Expert (Bright space, daytime) or the Expert (Dark space, night) and when the

Method is set to 10 Points Signal Level(%) or 22 Points Signal Level(%).

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Red / Green / Blue

Adjust the color temperature of the selected point.

Adjust the intensity of Red/Green/Blue in the range of -50 to 50.

You can adjust respective values for the brightness selected in Point.

Depending on the input signal or the selected picture mode, the available options may

differ.

The configurable items differ depending on model.

Adjusting the Contrast of a Picture

Picture Advanced Settings Clarity

You can adjust the contrast of a Picture to show it more clearly.

Adjust Sharpness

Adjusts the sharpness of the image. The closer to 50, the sharper and clearer the

image.

Super Resolution

Adjusts the resolution to make dim and blurred images clearer.

Noise Reduction

Removes small dots that stand out so as to make the image clean.

MPEG Noise Reduction

Reduces the noise produced during the creation of digital video signals.

Smooth Gradation

It reduces the phenomenon that the outline of the image is rugged and in a staircase

pattern and displays a smoother screen.

Cinema Screen

Optimise display for movies.

TruMotion

Suitable the image quality of fast-moving pictures.

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The advanced settings can be changed only in User Selection mode.

Depending on the input signal or the selected picture mode, the available options may

differ.

The configurable items differ depending on model.

Applying the Current Picture Settings to All Inputs

Picture Advanced Settings Apply to all inputs

The settings you specify only apply to the currently selected input mode.

To apply your current picture settings to all input modes, select Apply to all inputs.

Resetting Picture Mode

Picture Advanced Settings Reset

If you want to reset the image settings to the factory defaults after configuring the image

settings, select reset for each image mode.

FILMMAKER MODE Auto Start

Picture Advanced Settings FILMMAKER MODE Auto Start

If set to On, Picture Mode will automatically be changed to FILMMAKER MODE when

a signal that can be operated with FILMMAKER MODE is entered.

While this mode effectively conveys the creator's intention, it may appear darker than other

Picture Mode.

Off : Turns off the TruMotion.

●

Cinematic Movement : Adjusts the shaking of the motion on the screen to make it

feel like you are in a movie theatre.

●

Natural : Sets images with a lot of motions to look natural and clear.

●

Smooth Movement : Softens fast-moving pictures.

●

User Selection : Sets TruMotion manually.

●

De-Judder : Adjusts juddering on the screen.

○

De-Blur : Reduces the blurring effects of motion.

○

OLED Motion / OLED Motion Pro / Motion Pro / NanoCell Motion Pro : You

can make your video clearer by eliminating afterimages.

○

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To Use Reduce Blue light Feature

Picture Advanced Settings Reduce Blue light

The colour temperature will be adjusted to reduce eye fatigue.

On

The colour temperature of your TV screen is adjusted.

Off

Turns off the Reduce Blue light.

Some models may not be supported.

Sound

Select Mode

Sound Select Mode

You can select the most suitable sound mode for each genre.

AI Sound / AI Sound Pro

Automatically optimise sound based on content type.

Standard

Optimises the sound for all types of content.

Cinema

Optimises the sound for cinemas.

Clear Voice / Clear Voice Pro

Boosts voice clarity.

Sports / Football / Cricket

Optimises the sound for sports games.

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The name of the sport may differ depending on region.

Music

Optimises the sound for music.

Game Optimiser

Optimises the sound for gameplay.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

The configurable items differ depending on model.

Use TV Speaker

Sound Sound Out Use TV Speaker

Audio is played through the TV’s internal speakers.

Use Wireless Speaker

Sound Sound Out Use Wireless Speaker

Bluetooth Device

Wirelessly connect a Bluetooth audio device to enjoy TV sound more conveniently.

Refer to the user manual of the Bluetooth audio device for details on how to connect and

use the device.

Some models may not be supported.

The audio codec that can be output via Bluetooth is SBC/aptXTM.

If the device fails to connect, check the power of the device to connect to and check if the

audio device is working properly.

Press to view the connected devices or the devices that can be connected to connect

any one of them.

●

For some Bluetooth devices, the device volume can be controlled by selecting from the

connection list.

●

LG Sound Sync devices will automatically try to connect to the recently used devices

when you turn the TV on.

●

We recommend that you connect an LG audio device that supports LG Sound Sync,

using LG TV mode or LG Sound Sync mode on device.

●

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Using a Bluetooth headset is recommended when you connect two Bluetooth devices.

Depending on the type of the Bluetooth device, the device may not connect correctly or an

abnormal behavior may occur such as unsynchronized video and audio.

Sound may stutter or sound quality may be reduced if:

If the Picture Select Mode is set to Game Optimiser and Sound Out is set to

Bluetooth Device, the Picture Select Mode changes to Standard.

If you continue to experience problems, we recommend using a wired connection. ( Optical

digital, HDMI (ARC) port )

WiSA Speakers

You can wirelessly connect the TV to the WiSA Speakers to enjoy high-quality sound.

Select to adjust detailed settings for WiSA Speakers.

Some models may not be supported.

To use the WiSA speakers, you need to connect the exclusive dongle.

Connection issues between the WiSA Dongle and WiSA Speaker may occur in

environments with wireless interference. In this case, contact the speaker manufacturer.

For more information on the purchase of WiSA authorized products, check on

www.wisaassociation.org.

Mobile Device

If you install the LG ThinQ app on a smart device and connect it to your TV, you can use

the device as a speaker for the TV.

Use Wired Speaker

Sound Sound Out Use Wired Speaker

Optical Out Device

The mobile-only headsets may not work.

●

If two different Bluetooth devices are connected and used at the same time, the voice

may not match.

●

the Bluetooth device is too far from the TV;

●

there are obstacles between the Bluetooth device and the TV; or

●

used together with radio equipment such as a microwave oven or wireless LAN

●

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You can connect an audio device that supports Optical to the optical digital audio output

port to enjoy your TV’s sound in richer quality and greater convenience.

Only available for models with an optical digital port.

For some devices, you can adjust the volume using the TV remote control.

HDMI(ARC) Device

Sound from the TV can be output through an external audio device connected via a

HDMI (ARC) port.

Select HDMI(ARC) Device to automatically turn on SIMPLINK. Once SIMPLINK is turned

off, the output speaker settings automatically revert to the default settings for uninterrupted

audio output.

Audio Out Device / Wired Headphones

Select Wired Headphones or Audio Out Device to optimise audio output according to

the device connected.

Some models may not be supported.

If you connect the wired headphones while the TV is powered on, it automatically detects

the wired headphones and redirects audio through them.

Use Multiple Speakers

Sound Sound Out Use Multiple Speakers

Audio can be played through the multiple devices simultaneously.

Bluetooth Device + TV Speaker

Both the internal speaker of the TV and the Bluetooth speaker can be used to output the

sound at the same time or a surround sound can be used.

Up to two Bluetooth devices of the same model can be connected.

When you set Sound Out as Bluetooth Device + TV Speaker, if Picture Select Mode

is Game Optimiser, it will be changed to Standard and Dolby Atmos will be turned off.

While using Screen Share function, the video and audio may be out of sync. We

Select to connect a Bluetooth speaker.01

Run Audio Delay to synchronize the TV's internal speaker with the Bluetooth

speaker. You can adjust the sync automatically or manually.

02

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recommend using Use TV Speaker in Sound Out.

Depending on the type of your Bluetooth device, two devices may not be connected at the

same time.

Depending on the type of the Bluetooth device, the device may not connect correctly or an

abnormal behavior may occur such as unsynchronized video and audio.

Optical Out Device + TV Speaker

Audio is played through the TV’s built-in speakers and the audio device connected to

the digital optical audio output port simultaneously.

Wired Headphones + TV Speaker

Audio is played through the TV’s internal speakers and the Wired Headphones

simultaneously.

Some models may not be supported.

If you connect the wired headphones while the TV is powered on, it automatically detects

the wired headphones and redirects audio through them.

Dolby Atmos

Sound Advanced Settings Dolby Atmos

Dolby Atmos is based on the concept of audio objects. Any sound can be mixed as a

single audio element, an object, that’s independently placed in three-dimensional space.

Your new LG TV has been enabled with the latest Dolby Atmos sound technology.

Dolby Atmos is the ultimate sound experience which creates moving audio that flows

around you using TV speakers.

The menu, which acts as On/Off, the default value is On. Given the effect of the Dolby

Atmos, Dolby Atmos content applies. (Menu when turned On)

Some Dolby Atmos contents may not be played.

Balance

Sound Advanced Settings Balance

You can adjust the volume of the left and right speakers.

This setting is only available for Internal TV Speaker.

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Equalizer

Sound Advanced Settings Equalizer

You can adjust the sound by increasing or decreasing the output of the specific

frequency range of the voice signal.

This option can be enabled if Sound Select Mode is set to Standard.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

Installation Type

Sound Advanced Settings Installation Type

This mode optimises the sound based on the TV setup.

Stand

Select this if the TV is installed in stand-type.

Wall-mounted

Select this if the TV is installed in wall-mounted type.

This setting is only available for Internal TV Speaker.

Automatic Volume Adjustment

Sound Advanced Settings Automatic Volume Adjustment

If it is set to On, the volume will be automatically adjusted to a suitable level for each

content you watch to help you enjoy watching more comfortably.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

DTV Audio Setting

Sound Advanced Settings DTV Audio Setting

When different audio types exist in an input signal, this function allows you to select the

audio type you want.

If set to Auto the search order is AC4 → HE-AAC → Dolby Digital Plus → Dolby Digital

→ MPEG and output is produced in the first Audio Format found.

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The following search order may change depending on the country : AC4 → HE-AAC →

Dolby Digital Plus → Dolby Digital → MPEG.

If the selected Audio Format is not supported, another Audio Format may be used for

output.

Some models may not be supported.

Adjusting AV Synchronization

Sound Advanced Settings Match Screen and Sound

Adjusts the synchronization of the sound from the speaker that is working.

The closer the value is set to 60, the slower the voice output speed will be than the

default speed.

If you select Bypass, Outputs the broadcast signals or the sound from external devices

without any audio delay. The audio may be output before the video because of the time

the TV takes to process the video input.

Available options vary by Sound Out setting.

Select HDMI Input Audio Format

Sound Advanced Settings Select HDMI Input Audio Format

You can set the audio format for each HDMI input.

When connected to devices or content that support the latest surround sound

technology, setting to Bitstream will enable you to listen to the intended sound quality.

When the voice delivered through the HDMI port is not synchronized, set it to PCM.

TV Sound Mode Share

Sound Advanced Settings TV Sound Mode Share

Connect an LG Soundbar that supports TV Sound Mode Share and set it to On. The

Sound Select Mode set on the TV is applied to the soundbar to deliver a variety of

sounds.

Sound Bar Mode Control

Sound Advanced Settings Sound Bar Mode Control

Connect an LG Soundbar that supports Sound Bar Mode Control and set it to On.

You can set the sound mode of the soundbar in Sound Select Mode on the

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TV.

The name of the sound mode displayed on the soundbar may differ from that of the Sound

Select Mode on the TV, depending on the model. In this case, it will be matched with

the Sound Mode with similar effects.

LG Sound Sync

Sound Advanced Settings LG Sound Sync

Connect the LG Sound Sync device to the optical digital input port and set Sound Out

to Optical Out Device.

By setting this feature to On, you can adjust the volume of the connected LG Sound

Sync device using a TV remote control.

If the auto-power feature of the sound bar that supports LG Sound Sync is set to On, the

sound bar will be turned on or off together when the TV is turned on or off.

Setting Digital Sound Output

Sound Advanced Settings Digital Sound Output

You can configure the Digital Sound Output settings.

This setting is only available when Sound Sound Out Use Wired Speaker

is set to Optical Out Device/HDMI(ARC) Device.

When Pass Through is enabled, sound effects may not be output.

The codec output with a device may differ from input signals.

Sound Input Digital Sound Output

PCM All PCM

Auto / Pass Through MPEG PCM

Dolby Digital Dolby Digital

Dolby Digital Plus /

Atmos

(Optical) Dolby Digital

(HDMI ARC) Dolby Digital Plus / Atmos

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Dolby TrueHD

(HDMI only)

(Optical) Dolby Digital

(HDMI ARC) Dolby Digital Plus / Atmos

HE-AAC / AAC (Optical) Dolby Digital

(HDMI ARC) Dolby Digital / Dolby

Digital Plus

Dolby TrueHD , HDMI eARC , Dolby Atmos : Some models may not be supported.

When connected with HDMI eARC, the output audio type will depend on the audio type

supported by the connected device.

Using eARC Supported Audio Device

Sound Advanced Settings eARC Support

eARC is a technology that can send and receive more sound information faster thanks

to its wider bandwidth than that of the conventional ARC. You can enjoy TV sound with

higher quality than ARC through a connected audio device.

Initializing Sound Settings

Sound Advanced Settings Reset

Restores the detailed effect settings for the Standard sound mode to the initial settings.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

AI Service

Depending on the device connected and input audio type, it can be output as Dolby

Metadata-Enhanced Audio Transmission PCM (Dolby MAT PCM).

●

If Digital Sound Output is set to Pass Through and HDMI input is Dolby TrueHD or

Multi-Channel PCM, audio can be output as Bypass.

●

Connect an audio device that supports eARC to the HDMI (ARC) port.01

Go to Sound Out Use Wired Speaker and choose HDMI(ARC) Device.02

Set eARC Support to On.03

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AI Picture / AI Picture Pro

General AI Service AI Picture / AI Picture Pro

When set to On, the image quality is automatically optimized for content characteristics

based on the algorithms learned with deep learning techniques.

It is supported for only digital broadcasting, videos of a USB memory device, and HDMI

video input.

If Picture Select Mode is Game Optimiser, you cannot set up this feature.

It does not work with copy protected content.

AI Brightness Settings

General AI Service AI Brightness Settings

When set to On, the screen brightness is automatically calibrated based on the

brightness around the TV.

Auto Genre Selection

General AI Service Auto Genre Selection

When set to On, the image quality is automatically optimised for the genre of the content

by the artificial intelligence.

It does not work with copy protected content.

AI Sound / AI Sound Pro

General AI Service AI Sound / AI Sound Pro

If set to On, the optimal sound and realistic surround effects are provided per the content

based on artificial intelligence.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

When this feature is set to On, Sound Select Mode is changed to AI

Sound/AI Sound Pro.

AI Acoustic Tuning

General AI Service AI Acoustic Tuning

With the AI Acoustic Tuning feature, you can detect the space where your TV is

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installed using your Magic Remote’s microphone to optimise the audio of your TV for

your environment.

Select Start New Sound Tuning to measure the space in which the TV is installed.

When the initial detection is complete, you can select your desired audio mode.

If there is more than a library noise level (over 30 ~ 40 dBA), we recommend that you install

from within 3 metres.

This function may not work properly

Viewing Voice Recognition Help

General AI Service Voice Recognition Help

It shows a list of voice commands the TV can perform.

Using Voice Recognition Settings

General AI Service Voice Recognition Settings

You can apply settings for voice recognition features.

AI Recommendation

General AI Service AI Recommendation

You can get content recommendation messages according to your content viewing

history and app usage history.

Off : This option disables the use of AI Acoustic Tuning-adjusted audio.

Selecting this option outputs your TV’s default sound without making any adjustments to

it.

●

Standard : Selecting this option outputs AI Acoustic Tuning-adjusted audio in Standard

mode.

This mode provides a clean and natural sound.

●

Bass Boost : Selecting this option outputs AI Acoustic Tuning-adjusted audio with an

emphasis on bass.

●

Treble Boost : Selecting this option outputs AI Acoustic Tuning-adjusted audio with an

emphasis on treble.

●

The background noise is too large over 40 dBA.

●

TV and Magic Remote distance 5 metres or more.

●

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Alarm

Who.Where.What?

You can get recommendations for the information related to the broadcast you are

watching.

This feature may not be available in some countries.

Smart Tips

You can get an introduction to smart features you can use when watching TV or

using an app.

Next Picks

You can get recommendations based on your TV viewing patterns.

This feature may not be available in some countries.

Sports Alert

Move to the Sports Alert app. You can check information about sports events and

set alarms.

For more information, see Making the Most of Smart TV Using Sports Alert in

User Guide.

Usage Data Management

Reset Usage Data

It resets the content view history and the app usage history. If you reset them, it

takes some time to receive recommendations for contents again.

The configurable items differ depending on model.

Game Optimiser

Sets up the features for an immersive experience when you play with a video game

console.

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It only works with HDMI inputs.

When Game Optimiser is set to On, audio delays may occur if you set Sound Out to

Bluetooth Device/WiSA Speakers/Optical Out Device/HDMI(ARC) Device. Switch to

Use TV Speaker or change Sound Advanced Settings Select HDMI Input

Audio Format to PCM.

The configurable items differ depending on model.

Picture

Game Genre

You can optimise the screen depending on the genre of the game.

You can select Black Stabiliser/White Stabiliser and fine-tune dark and light areas.

Click Reset to reset Black Stabiliser/White Stabiliser settings.

OLED Motion / OLED Motion Pro

You can make your video clearer by eliminating afterimages.

Reduce Blue Light

You can adjust the blue light output to rest your eyes while watching the screen.

Prevent input delay (input lag)

Minimize the input delay according to the image signal.

Game Dashboard

If you set this option to On, you can use the Game Dashboard feature.

Please see Settings Quick Settings of User Guide for more information about Game

Dashboard.

If you turn this feature On, you cannot change some video settings items.

The Select Mode must be set to Game Optimiser before using the feature.

Sound

Press the button on the remote control.01

Select on the screen.02

Selecting On turns on all related settings.03

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AI Game Sound

Optimises the sound for gameplay.

When this feature is set to On, Sound Select Mode is changed to Game

Optimiser.

This setting only applies to the internal speakers of the TV or HDMI (ARC) connected

devices that support TV Sound Mode Share.

Input

VRR

This reduces screen cracking and video lagging during game play.

VRR & G-Sync

NVIDIA's display adaptive sync technology adjusts frames to minimize screen tearing

and stuttering.

AMD FreeSync Premium

AMD's display adaptive sync technology adjusts the injection rate to minimize screen

breaks and stuttering.

Fine Tune Dark Areas

You can calibrate the brightness of the dark areas with VRR, VRR & G-Sync or AMD

FreeSync Premium set to On.

It may not operate normally depending on the features or settings of the connected PC

or game console.

To use each function, HDMI Deep Colour for the terminal must be set to 4K or 8K.

Setting each function to On may cause the brightness to change slightly depending on the

frequency of the external device.

Menu Colour

Menu colour of Game Optimiser and Game Dashboard can be changed.

User Guide

Move to the User Guide app.

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Programmes

Automatically Setting Up Programme

General Programmes Programme Tuning (Programme Tuning &

Settings) Auto Tuning

Automatically tunes the programmes.

If Input Source is not connected properly, programme registration may not work.

Auto Tuning only finds programmes that are currently broadcasting.

If Safety is turned on, a pop-up window will appear asking for password.

Set Cable Setting

When searching for programmes using FULL setting it can take a long time.

The following values are needed in order to search all available programmes quickly

and correctly. The commonly used values are provided as “default”.

The configurable items differ depending on Type.

Frequency (kHz)

Enter a user-defined frequency.

Symbol Rate (kS/s)

Speed at which a device such as modem sends symbols to a programme.

Modulation

Loading of audio or video signals onto carrier.

Network ID

Unique identifier allocated for each user.

Select Country where the TV is used. Programme settings change depending on the

country you choose.

01

Initiate Auto Tuning.02

Select programme tuning modes.03

Set Auto Tuning following screen instructions.04

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Start Frequency (kHz)

Enter a user-defined start frequency range.

End Frequency (kHz)

Enter a user-defined end frequency range.

Set Satellite Setting

You can add/delete/set the satellite you want.

If the programme mode is set to Satellite

Satellite

Select your desired Satellite.

LNB Frequency

Select one value from 9750/10600, 9750/10750, 9750, 10600, 10750, 11300, 5150,

MDU1, MDU2, MDU3, MDU4, MDU5. If you select 9750/10600, 9750/10750(MHz),

22kHz Tone is disabled. If you cannot find the LNB frequency value from the list,

select User and manually enter the frequency.

Some models may not be supported.

Transponder

Select the transponder you want to tune.

22kHz Tone

When using 22kHz Tone switch, select 22kHz or 0 Hz. If you use 22kHz Tone,

Unicable and Motor Type are disabled.

LNB Power

To enable the power supply for the LNB, select On. If you select Off, Motor Type is

disabled.

DiSEqC

When using DiSEqC, select one option from A~D/ToneA~B. If you use DiSEqC,

Unicable and Motor Type are disabled.

Unicable

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Select On to use Unicable and set the Unicable in the Unicable Settings menu.

When Unicable is enabled, 22kHz Tone, DiSEqC, Motor Type are disabled.

Motor Type

Select Motor Type to use Motor and set the Motor in the Motor Setting menu. When

Motor is enabled, 22kHz Tone, DiSEqC, Unicable are disabled.

If you set satellite to others, you must add a transponder using Transponder Edit.

When selecting 22kHz Tone and DiSEqC, you must connect them in the same position as

displayed on the OSD.

If you delete a Satellite, all programmes stored in the Satellite are deleted.

Set Motor Setting

DiSEqC 1.2 : Control motor to change satellite dish position.

Drive Direction

Select the direction in which you want to move the motor.

Drive Mode

Two modes are available : Step and Continuous.

Test Transponder

Select the test Transponder you want to tune.

Set Limit

Set the motor movement to east or west to have the motor move only within the

direction set.

Go to 0

You can move the motor to Zero.

Step : The motor moves based on the value you enter (from 1 to 128).

●

Continuous : The motor moves continuously until you press the Stop.

●

On : You can limit the movement to the current direction by selecting the West/East.

●

Off : You can cancel the limit you set.

●

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USALS : Set your current location (Longitude/Latitude).

To Use Manual Programme Tuning

General Programmes Programme Tuning (Programme Tuning &

Settings) Manual Tuning

This function is for manually searching and saving programmes.

For digital broadcasting, signal strength and signal quality can be checked.

Editing Transponder

General Programmes Programme Tuning & Settings Transponder

Edit

You can add / modify / delete a transponder.

If the programme mode is set to Satellite

If the System Operator provides ’user home TP edit’ feature, it will show the on the

screen.

So that you can set the desired Transponder as Home by pressing the .

(This feature is available on certain service provider only.)

Regional Programme

General Programmes Programme Tuning & Settings Regional

Programme

If you set up the feature, you can view the local programmes provided by the

broadcasters.

Select a local broadcaster and a region providing local channels in General

Programmes Programme Tuning & Settings Programme Tuning and complete

programme settings to watch programmes in the selected region.

Some models may not be supported.

Service providers or regions are subject to change, and the services can be terminated

without prior notice.

Programme List Update

General Programmes Programme Tuning & Settings Programme

List Update

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It updates the changed Programme List information by based on country broadcasting

circumstance and satellite.

It updates the Programme List when the TV is turned off.

After updates, the Programme List may be changed. If not want, select Off.

Some models may not be supported.

To Use the Signal Test

General Programmes Programme Tuning (Programme Tuning &

Settings) Signal Test

Shows the MUX and Service information etc.

Signal test is only available in Antenna or Cable mode.

Some models may not be supported.

Edit Programmes

You can edit the selected programmes from all the stored programmes or add/delete

them to/from the favourite programmes.

Edit All Programmes List

General Programmes Programme Manager Edit All Programmes

You can lock or unlock the selected programmes from all the stored programmes, or you

can set them to be skipped when switching programmes.

Set the sorting option.

Lock / Unlock : Lock the selected programmes or unlock the locked programmes.

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Available features may vary depending on the broadcast signal.

For a model that supports satellite programmemes, you can manage the satellite

programmes in Edit Satellite Programmes (Advanced).

Edit Favourite Programmes List

General Programmes Programme Manager Edit Favourites

You can add/delete desired programmes to/from the favourite programmes, change their

positions, etc.

Multi Feed

General Programmes Multi Feed

You can watch the desired angle on the TV through the broadcast that filmed from

Skip / Restore : Set the selected programmes to be skipped when switching

programmes, or disable the skipping option of the programmes previously set to be

skipped.

Move : Move the selected programmes.

Edit Programme Numbers : Change the numbers of the selected programmes.

Delete : Delete the selected programmes.

Select the desired programmes from the all programmes list and press the button to add

them to the favourite programmes list.

Delete the selected programmes from the favourite programmes list.

Move : Select one or more programmes in the Preferred Programmes list, press the Move

button, and then select the position to move it to. The selected programmes will move to

the position you selected.

Change Group Name : Change the name of the favourite programmes list.

Sort by Programme : Sorts the list of favourite programmes by programme.

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various angles.

Some models may not be supported.

Learn More about HbbTV

HbbTV (Hybrid Broadcast Broadband TV) is a new broadcasting standard that enables

super-teletext type services, delivered by a broadcast TV programme, to be integrated or

linked to online services delivered over broadband to a connected Smart TV.

To see the details, click the Enjoy Live TV HbbTV in User Guide.

Some models may not be supported.

What is CI Information

This function enables you to watch some encrypted services (pay services).

To see the details, click the Enjoy Live TV CI Information in User Guide.

Save CI Password

General Programmes Save CI Password

Input the Pin Code in Save CI Password. You don’t need to input the Pin Code after

save it.

You can see the Save CI Password when insert a CI CAM (Conditional Access Module)

which is supported Pin Code.

If CI CAM has a Pin code, you can see the Reset CI Password.

Copy Programmes

General Programmes Copy Programmes

Export your TV’s programme list information to a connected USB storage device or

Import your TV’s programme list information from a connected USB storage device.

For Satellite models

Network

Setting a Wired Network

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General Network Wired Connection (Ethernet)

If you configure settings for the network, you can use various services such as online

contents and applications.

If the router connected to the network supports the DHCP feature, connecting the TV

and router by wire will automatically connects to the network. If the automatic setup is

not supported, you can select Edit to manually set up the network connection.

The IPv6 setup does not support Edit.

For more information on how to connect to the network, see Getting Started with LG

webOS TV Connecting to the Network in User Guide.

Setting a Wireless Network

If you configure settings for the network, you can use various services such as online

contents and applications.

If you have set the TV up for a wireless network, you can check and connect to the

available wireless Internet networks.

Add a hidden wireless network

If you input the name of network directly, you can add a wireless network.

Connect via WPS PBC.

If the wireless router you want to connect to has a Wi-Fi Protected Setup-Push Button

Configuration (WPS-PBC) feature, you can easily connect to the wireless router by

pressing the WPS-PBC button on the router. Press the wireless router’s WPS-PBC

button and then press the TV’s [Connect] button.

Connect via WPS PIN.

This is a method to connect to an access point using a Wi-Fi Protected Setup-

Personal Identification Number (WPS-PIN). Select the access point you want to

connect to. Enter the PIN displayed on the access point’s Wi-Fi device.

Advanced Wi-Fi Settings

Press the button on the remote control.01

Select General Network Wi-Fi Connection.02

Set to On.03

Select the wireless router to connect.

For more detailed settings, select Other Network.

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Once you connect to a wireless network, you can view connection information such as

detailed IP address information. In addition, you can change the IP address and DNS

server address you want to connect to by pressing the Edit button.

The IPv6 setup does not support Edit.

For more information on how to connect to the network, see Getting Started with LG

webOS TV Connecting to the Network in User Guide.

Devices

Setting TV

General Devices TV Management

Home/Store Mode

You can choose between Home Mode and Store Mode.

To use the TV at home, select Home Mode.

Select Store Mode only when the TV will be displayed in store. The Store Mode

provide settings optimised for store display.

Quick Start+

This setting puts your TV in standby mode when it’s turned off so it will start up more

quickly the next time it’s turned on.

Set Quick Start+ to On.

Some models may not be supported.

Turning this option on may increase energy consumption.

TV Information

You can view information including Model, Serial Number, Device Name.

Managing External Device Connections

General Devices External Devices

You can set to use a smart device connected to the TV to control the TV or manage the

connection history.

The configurable items differ depending on model.

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Connect Bluetooth Controller

You can connect and use devices such as a Bluetooth-enabled keyboard, mouse, or a

gamepad with your TV.

Turn on the device, set it to pairing mode, and then click Connect on your TV screen.

When a device you've connected before is turned on, it automatically connects to your

TV. To disconnect the existing connection, click Disconnect.

It is recommended that you use a product that has been tested for compatibility with LG

TVs.

Bluetooth Keyboard : LG Rolly Keyboard2 KBB-710, Arteck HB192, LOGITECH K480,

Apple Magic Keyboard, Arteck HB030B Keyboard

Bluetooth Mouse : LOGITECH Mx Master 2S, LOGITECH M535, Apple Magic Mouse2

Bluetooth Gamepad : SONY Dualshock4, MICROSOFT Xbox One S, NVIDIA Shield

Controller, MICROSOFT Xbox Series X

This feature is available for Bluetooth-enabled models only.

Connecting multiple Bluetooth devices may result in poor connection or operation.

If the Bluetooth device is too far from the TV, or there are obstacles between them, they

may not operate normally.

Depending on the peripherals (wireless router, microwave oven, etc.), communication

failures may occur.

If the device you selected from Registered Devices does not reconnect, Disconnect

and then reconnect the device.

It’s differ form devices. For more information on the device you want to connect to, refer

to its user guide.

Camera

You can set access permissions to the camera for each app.

Universal Control Settings

If you set up the universal remote control, you can control peripheral devices

connected to the TV with the Magic Remote instead of their own remote controls.

For more information, see How to Operate TV Using Universal Remote Control

in User Guide.

TV On With Mobile

If Turn on via Wi-Fi/Turn on via Wi-Fi(Networked Standby Mode) or Turn on via

Bluetooth/Turn on via Bluetooth(Networked Standby Mode) is set to On, you can

turn on your TV using an application that supports TV On With Mobile.

The TV should be connected to a network.

The TV and the device to be used should be connected to the same network.

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The Turn on via Wi-Fi/Turn on via Wi-Fi(Networked Standby Mode) feature must be

used in an app on a smart device that supports the feature.

Turn on via Bluetooth/Turn on via Bluetooth(Networked Standby Mode) is only

available on some smartphones.

The TV must be plugged in.

To connect for the first time, make sure the device to be used is ready to connect.

Some models may not be supported.

Delete Connection History

You can delete the connection history of the devices connected to the TV on the

wireless network.

Setting HDMI External Input

General Devices HDMI Settings

You can apply settings to ensure a clear picture and easy control for the HDMI

connected devices.

HDMI Deep Colour

If you connect a device that supports HDMI Deep Colour, you can enjoy a clearer

image. After connecting the playback device, set HDMI Deep Colour to 4K/8K.

If the connected device does not support this function, it may not work properly.

When a problem occurs, please change the HDMI Deep Colour setting to Off.

Supported Display Resolution

4K , 8K Support Format

Resolution Frame rate (Hz) Colour Depth/Chroma Sampling

8 bit 10 bit 12 bit

3840 × 2160p

4096 × 2160p

50

59.94

60

100

120

YCbCr 4:2:0 YCbCr 4:2:0 YCbCr 4:2:0

YCbCr 4:2:2 YCbCr 4:2:2 YCbCr 4:2:2

8K : Supports 8K@60 Hz (4:4:4, 4:2:2, and 4:2:0), 8K@30 Hz (4:4:4, 4:2:2, and

4:2:0)

●

4K : Supports 4K@120 Hz (4:4:4, 4:2:2 and 4:2:0)

●

Off : Supports 4K@60 Hz (4:2:0)

●

1) 2) 1) 2)

1) 2) 1) 2) 1) 2)

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YCbCr 4:4:4 YCbCr 4:4:4 YCbCr 4:4:4

RGB 4:4:4 RGB 4:4:4 RGB 4:4:4

7680 × 4320p 24

25

30

50

60

YCbCr 4:2:0 YCbCr 4:2:0 YCbCr 4:2:0

YCbCr 4:2:2 YCbCr 4:2:2 YCbCr 4:2:2

YCbCr 4:4:4 YCbCr 4:4:4 YCbCr 4:4:4

RGB 4:4:4 RGB 4:4:4 RGB 4:4:4

1) Supported when HDMI Deep Colour is set to 4K.

2) Supported when HDMI Deep Colour is set to 8K.

You can only change the settings of the HDMI IN you are watching at the time.

You can specify a different setting for each HDMI port.

Certain 8K input/decoding standards may not be supported. An additional device may be

necessary to support certain 8K standards. Upscale and enhanced 8K images will vary

depending on the source content.

SIMPLINK (HDMI-CEC)

You can conveniently control and use various multimedia devices connected through

HDMI with the TV remote control.

To see the details, click the How to Operate TV Connecting to SIMPLINK (HDMI-

CEC) in User Guide.

System

Configuring Language Settings

General System Language

You can choose the menu language displayed on the screen and the audio language of

the digital broadcast.

1) 2) 1) 2) 1) 2)

2) 2) 2)

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Menu Language

You can select one of the menu languages to be displayed on the screen. The

language for the speech recognition will be automatically set to the selected language

for the menu.

The speech recognition is only applied to some models.

Primary Audio Language / Secondary Audio Language

You can choose the language you want when watching a digital broadcasting

programme, which includes multiple audio languages.

For programmes that do not support multiple languages, the default will be used.

Applies to Digital broadcasting.

Keyboard Languages

Select the language to use the on-screen keyboard.

To Set Teletext Language

Sets Teletext language.

To see the details, click the Enjoy Live TV TELETEXT in User Guide.

In Digital Mode Only

Setting the Location

General System Location

You can change the location setting of your Smart TV.

Address Setting

You can set the Region and City of your TV.

Broadcast Country

You can set the broadcast country on your TV.

Postcode

This function is used to set the broadcast location of the TV by entering your

postcode.

LG Services Country

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If you don’t set the Set Automatically, you can select the country manually.

You must set the country manually when you are not connected to the network.

The configurable items differ depending on model.

Time & Timer

General System Time & Timer

You can check the time or configure related settings.

Set Automatically

The TV time is automatically set to the time of digital broadcasting information sent from

the broadcasting station or the time sent from the server.

Time / Date / Time Zone

You can manually set the time and date if the automatically set current time is incorrect.

If you set the time manually with the antenna connected, schedule information, programme

guide, etc. may not function correctly.

Custom Time Zone

When select the Custom in Time Zone, Custom Time Zone menu is activated.

Timers

Sleep Timer

Sets the TV to turn off at a specified time.

If you do not want to use Sleep Timer, select Off.

Power On Timer

Set Power On Timer to On.

The TV is turned on and displays the set programme at the set time.

Time : Set the time at which to turn the TV on.

●

Timer Repeat : Set the day of the week. Set the option to None to operate the feature

only once.

●

Input : Set an external input to display when the power is turned on.

●

Timer Programme : Set a channel to display when the power is turned on. This option

●

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Power Off Timer

Set Power Off Timer to On.

The TV is turned off at the set time.

Auto Power Off after 4 Hours

If you do not press any button for 4 hours after the TV is turned on by a feature such

as Power On Timer, the TV will be turned off automatically.

To ensure the TV does not automatically turn off, set Auto Power Off after 4 Hours

to Off.

Some models may not be supported.

To use Power On Timer/Power Off Timer, set the time correctly.

Setting Safety

General System Safety

You can put a lock on TV broadcasts or apps.

Set it to On to apply the lock.

TV Rating Locks

This function operates according to information from the broadcasting station.

Therefore if the signal has incorrect information, this function does not operate.

Prevents children from watching certain adult’s TV programmes, according to the

ratings limit set. Enter a password to watch a blocked programme. Rating differs by

country.

Supported only in the digital mode.

Some models may not be supported.

Programme Locks

Blocks the programmes that contain inappropriate contents for children. The

programmes can be selected but the screen is blank and the audio is muted. To

can be set only when Input is set to TV.

Volume : Set audio volume to use when the power is turned on.

●

Time : Set the time at which to turn the TV off.

●

Timer Repeat : Set the day of the week. Set the option to None to operate the feature

only once.

●

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watch a locked programme, enter the password.

Application Locks

You can lock or unlock the application.

The lock function is not immediately available for the currently running application.

Input Locks

You can lock or unlock the Inputs.

Reset Password

Set or change the password for the TV.

The default password is set as “0000”.

When France or Norway is selected for Country, the password is not “0000” but “1234”.

Resetting a Lost Password

If you lose the password you set, you can reset it as follows:

Managing Your LG Account

In LG Account, you can use your email address to create a new LG account.

For more information, see Getting Started with LG webOS TV Managing Your LG

Account in User Guide.

Using Notifications

General System Additional Settings Notifications

You can view all notifications from TV apps and LG service at the same time. You can

view and delete each notification message. For notifications that support shortcuts, you

Press the button on the remote control.01

Select General System Safety.02

Press (Programmes) (Programmes) (Programmes)

(Programmes) on the remote control. The master password input window will

appear.

03

Enter the numbers “0313” in the master password input window, then press Enter.

The password will be reset.

04

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can go directly to that app or website.

Home Settings

General System Additional Settings Home Settings

Home Auto Launch

You can set Home to launch automatically when turning on the TV.

Home Promotion

You can turn on or off the advertisements on the Home screen.

The configurable items differ depending on model.

To Set Power Indicator

General System Additional Settings Standby Light

You can turn the standby light on or off.

Some models may not be supported.

You can check the details by selecting the desired item. If it supports shortcuts, you can

launch the app.

You can delete notifications.

Closes the app.

To turn off the app from running in the background, press the button on the remote

control and select Quit App.

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Setting the Pointer of Magic Remote

General System Additional Settings Pointer Options

You can set the pointer speed and size you want while it is on the screen.

Tracking Speed

Sets the pointer speed.

Pointer Size

Selects the pointer size.

General System Additional Settings Advertisement

If your TV is connected to the Internet, webOS may use a frequency capping cookie to

keep track of the number of times an ad is shown on your TV.

This information is used to help limit the number of times the same ad is displayed. You

can clear this cookie or turn it on or off at any time by going to the Advertisement

setting on your TV.

No personally identifiable information is tied to this cookie.

Some models may not be supported.

Set ID

General System Additional Settings Set ID

You can set a number (ID) to manage multiple TVs.

This feature is for administrators. It is not recommended for use in a typical home

environment.

Restoring the Default Settings

General System Reset to Initial Settings

Return TV to its initial settings. This will revert all settings to their default values.

After reset, the TV will automatically turn off and on.

If Safety is set to On, you should type the password to Reset to Initial Settings.

Do not turn off the power during initialization.

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We recommend that you reset the TV to Reset to Initial Settings before you sell it or

transfer it to a third party.

Accessibility

To Use Audio Guidance

General Accessibility Audio Guidance

If Audio Guidance is set to On, audio guides will be provided in various situations, such

as when you change programmes, adjust the volume or change settings and input

signals.

Speed

Adjust the speed of spoken guide.

Volume

Adjust the volume of spoken guide.

Pitch

Adjust the tone of spoken guide.

This feature is available on certain languages only.

Some models may not be supported.

The configurable items differ depending on model.

For visually impaired users.

Setting the Audio Guidance to On automatically switches the TV Power Sound (only

available on certain models) to On as well.

Changing the Menu to High-Contrast Screen

General Accessibility High Contrast

When this feature is set to On, it adjusts the background of some of the menus on the

screen and font colours to highlight the contrast between the light and dark areas.

Grayscale

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General Accessibility Grayscale

Change the colour of the menu on the screen to black and white tone to make its

ambiguity very clear. Set to On.

Invert Colours

General Accessibility Invert Colours

To enhance the visibility of the menus on the screen, you can invert and calibrate

certain colours in some menus. Set to On.

To Set Subtitle

General Accessibility Subtitles

View subtitles when the TV station provides subtitled programming.

Change Subtitles to On and select subtitle setting.

Some models may not be supported.

Applies to Digital broadcasting.

Menu for the Visually Impaired

General Accessibility Audio Description

The contents on the screen will be described with voice for visually impaired viewers.

You can use this function if the broadcasting company supports Audio Description for

the visually impaired.

Some models may not be supported.

Audio Type

General Accessibility Audio Type

Audio commentary or subtitles are provided for those who are hard of hearing or visually

impaired.

Normal

Selects default Audio.

Audio Description

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For the visually impaired Selects the preferred default Audio combined with Visual

Impaired Audio.

Spoken Subtitle

For the visually impaired, selects the preferred Visual Impaired Audio only.

Any Supplementary Audio

Displays all supplementary audio.

Some models may not be supported.

To Set Hard of Hearing

When the Hard of Hearing is turned On, it will be prioritized over the general captions.

Some models may not be supported.

Support

Software Update

Support Software Update

Uses software update to check and obtain the latest version.

Auto Update

When it is set to On, updates are automatically made without a separate confirmation

procedure except for some important updates.

Check for Updates

When checking for the latest update version, you can only perform updates if an

update file of a later version is available. The TV automatically checks your software

Press the button on the remote control.01

Select General Accessibility.02

Set Subtitles to On.03

Set Hard of Hearing to On.

A caption will be provided for the hearing-impaired.

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version but, if necessary, you can perform a manual check.

The configurable items differ depending on model.

The latest version can be obtained via digital broadcast signals or internet connections.

Changing the programme while downloading the software via digital broadcast signal

interrupts the download process. Returning to the initial programme allows downloading to

resume.

If software is not updated, certain functions may not work properly.

In some countries, Auto Update is not displayed if you are not connected to the Internet.

Your device will have to occasionally download and install software updates in order to

maintain optimal functionality. While the software is updated the screen of your device may,

in the absence of any user interaction within 4 hours, turn off, but the device will not

completely enter standby mode until the installation is finished. This can result in an

increased power consumption during software update.

To Use Energy Saving Feature

Support Energy Saving

Reduces power consumption by adjusting screen brightness.

Energy Saving Step

Auto : TV sensor detects the ambient lighting and automatically adjusts the screen

brightness.

Some models may not be supported.

Off : Turns off the Energy Saving Step.

Minimum / Medium / Maximum : Use the power saving feature according to Energy

Saving Step set on TV.

Auto Power Off

When the TV is on, it turns off automatically if you do not press any button within the

set period of time.

Some models may not be supported.

Screen Off

Screen is turned off and only sound is played.

Press any button except the power and the volume buttons to turn the screen back on.

If you use Energy Saving Step function, brightness of your TV will be affected.

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Screen Self-diagnosis

Support Screen Self-diagnosis

After running a test to verify that the image signal is output normally, you can select

whether there is an error with the signal on the screen.

If there are no problems in the test, check the connected external device or broadcast

signal.

Sound Self-diagnosis

Support Sound Self-diagnosis

Start the Sound Test to check that the sound signal output is normal, and then select

whether there is an error.

If there are no problems in the test, check the connected external device or broadcast

signal.

Privacy & Terms

Support Privacy & Terms

User Agreements

These are the terms and conditions for privacy for the use of Smart TV-related

services.

Legal Notice

It's a legal notice for services provided via TV.

Open Source Software Notice

You can view the instructions for each item.

Troubleshooting

Perform Check-up with the Quick Help

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Perform Check-up with the Quick Help

When the TV malfunctions, you can get help to solve the problem.

Press button on the remote control and select Support Quick Help.

You can also long-press the number 9 button of the remote control to run the Quick

Help.

Optimisation Settings

You can automatically check the overall status of your TV and view and change the

recommended setting values.

Check Items

Select the problematic item, and you can get help to solve the problem.

LG Remote Service

You can get help for troubleshooting through the remote control.

For LG Remote Service, make sure to contact the LG Electronics Customer Service

Center.

This function may not be available in some countries or models.

When there is no related content in the Quick Help, please refer to the Troubleshooting

in User Guide.

If you still fail to solve the problem, please contact our Customer Service Centre.

Troubleshooting Power/Remote Control

Issues

Troubleshooting Power/Remote Control Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

Self-Diagnosis of TV Settings : Select the item that matches the symptom to find

instructions that can help you solve the problem.

●

Check the status of TV : You can check your TV's current status for the selected item.

●

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I cannot turn on the TV.

Please make sure your TV power plug is correctly connected to the outlet.

If you are using a multi-outlet, check if it is working properly. To check whether a power

strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its

operation.

Try to power on using the button on your TV set.

The power is on, but the screen comes on later.

This is because there is a noise-removal process to eliminate any possible noise that

may appear during power-on. This does not mean the product is defective.

The pointer of Magic Remote is not appear in the screen.

Hold the remote control towards the TV and press the and buttons at the same

time for more than 5 seconds until instructions appear. The previously registered remote

control is deregistered and then registered again.

Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline

batteries.)

If General Accessibility Audio Guidance is set to On, the pointer of the

Magic Remote does not appear. Set Audio Guidance to Off. (Some models may not be

supported.)

I cannot turn the TV on with the remote control.

Please make sure your TV power plug is correctly connected to the outlet.

Replace the batteries in the remote control. (Use alkaline batteries.)

Check if there is an obstacle blocking the signal in front of the TV's remote control

receiver. If there is an obstacle, such as a soundbar, in front of the receiver at the bottom

of the TV, IR recognition may not work properly.

The power turns off suddenly.

Check if Power Off Timer is set.

The TV will be turned off automatically if you do not press any buttons for 4 hours even

after the TV is turned on at the time set by Reminder or Power On Timer.

There is also a chance that the internal protection circuitry has activated because the

internal temperature of the product has risen unusually or excessively.

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I cannot turn on or operate the device with the TV remote control even after setting

the universal remote control.

Make sure that the device's power plug is plugged into the outlet.

Replace the batteries in the remote control. (Use alkaline batteries.)

Check if there are any obstacles blocking the signal in front of the connected device’s

remote control receiver.

Troubleshooting Screen Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

First of all, perform a Support Screen Self-diagnosis for check any

abnormalities in the TV.

If you are using a set-top box, turn it off, and then turn it back on.

Make sure that the set-top box is correctly connected to your TV.

It says there is no signal on the screen.

Check whether the coaxial cable or the cable connected to the external device is properly

connected to the TV.

Go to to choose the connected input.

Check if your external device, such as set-top box or Blu-ray player, is turned on.

I cannot see some programmes.

Launch General Programmes Programme Tuning (Programme

Tuning & Settings) Auto Tuning.

If you are using a set-top box, consult its supplier.

The screen is cut off.

Go to Picture and change the Aspect Ratio.

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The screen shakes after the momentary appearance of vertical/horizontal lines and

net pattern.

Connect wireless telephones, hairdryers, electrical drills, etc. to a different power outlet.

The problem may be caused by high-frequency electronic devices such as another TV or

strong electro-magnetic sources nearby.

Each programme has a different image quality.

Depending on the type of videos provided by the broadcasters, programmes may have

different image qualities.

If you are using a set-top box, consult its supplier.

Run Screen Self-diagnosis first. If it is normal, there may be a problem with the

broadcast signal.

There is a difference in image quality from those seen at the store.

Depending on the type of video provided by the broadcasters, there may be a difference

in image quality from those displayed at the store.

Run Screen Self-diagnosis first. If it is normal, there may be a problem with the

broadcast signal.

A digitally broadcasted programme stops or its screen is broken.

This happens when a signal is weak or reception is unstable. Adjust the antenna

direction or check the cable connection.

General Programmes Programme Tuning (Programme Tuning &

Settings) Manual Tuning

If the signal strength is too low in Manual Tuning, contact the broadcasting station or

management office to have the signals checked.

If you are using a set-top box, consult its supplier.

When HDMI input is in use, a vertical solid line or colour blurring appears on the

upper/lower/left/right edges of the screen.

Picture Aspect Ratio Just Scan

Set Just Scan to Off.

Just Scan shows you the original image as it is. If the signal is weak, the

top/bottom/left/right sides of the screen may be snowy.

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I don’t see anything, or the image keeps flickering when I try to connect the HDMI

cable.

Check whether your HDMI® cable is compliant with the specifications. You may

experience flickering or a blank screen if the HDMI® cable is faulty (bent, broken).

Make sure that the cable is correctly connected to the port. Bad or loose contact may

cause display problems on the screen.

If using a UHD set-top box, adjust General Devices HDMI Settings

HDMI Deep Colour.

The screen looks too dim or dark.

Picture Select Mode

Switch Select Mode to your desired picture mode. (Standard, Vivid, etc.)

This applies to the current input mode only.

Picture Advanced Settings Brightness Motion Eye Care

Switch Motion Eye Care to Off. This applies to the current input mode only.

Support Energy Saving

Switch Energy Saving to either Off or Minimum.

Picture Advanced Settings Reduce Blue light

Switch Reduce Blue light to Off.

The screen is in black and white or displaying strange colours.

Check the input mode or cable connection.

Go to to choose the connected input.

When you are connecting to the AV IN, check to ensure each cable is matched with the

corresponding color connection.

AV IN port is available in certain models only.

ULTRA HD video does not display.

With some HDMI cables, signals may not be received.

Change the settings of the connected device to the supported signal.

Troubleshooting Sound Issues

113

Troubleshooting Sound Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

First of all, perform a Support Sound Self-diagnosis for check any

abnormalities in the TV.

If you are using a set-top box, turn it off, and then turn it back on.

Make sure that the set-top box is correctly connected to your TV.

The screen is fine, but it does not play any sound.

Try another programme.

If you use a set-top box, there will be no sound if you have set the volume of the set-top

box or your TV to 0 or enabled Mute. Set the volume to an appropriate level.

Sound Sound Out

Set the Sound Out to Optical Out Device + TV Speaker or Use TV Speaker, and then

check it once again. If you can hear the sound without any problem, check the

connection with external speakers such as sound bar and the settings of the external

speakers.

There is no sound coming from one of the speakers.

Sound Advanced Settings Balance

Adjust the balance as necessary with the Navigation button in Balance.

When you are connecting to the AV IN, check if the audio left/right (white/red) cables are

correctly connected. (AV IN port is available in certain models only.)

The TV sound is not synchronized with the picture, or the sound sometimes breaks

up.

If this happens on only some of the programmes, it may be caused by the broadcasting

company’s transmission signal. Please have your broadcasting services provider

(wired/cable) diagnose the problem.

If all programmes are out of sync, go to Sound Advanced Settings

Match Screen and Sound and adjust the sync.

If you are using a set-top box, consult its supplier.

The volume changes when I change the programme.

114

The volume of different broadcasting stations’ transmission output may vary.

Sound Advanced Settings Automatic Volume Adjustment

Set Automatic Volume Adjustment to On.

If you are using a set-top box, consult its supplier.

The sound does not work or only the background music is played in some

programmes.

(Programmes produced for export by broadcasting companies)

Set your language preference in Audio Language.

Troubleshooting PC Connection Issues

Run Home Dashboard by pressing the button on the remote control. Select

Edit Edit Inputs in the upper right corner. In the Edit mode, set the icon of the HDMI

terminal connected to the PC to PC to apply the video and aspect ratio settings that are

aligned with the PC.

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

The screen remains blank after it is connected to a PC.

Check that the PC is properly connected to the TV.

Turn the TV off and back on using the remote control.

Restart the PC with the TV on.

Make sure that the output resolution set on the PC is set to the HDMI-PC supported

resolution of the TV.

To use dual monitors, check that the PC or notebook supports dual-monitor mode.

Reconnect the HDMI cable.

If you have connected the RGB output port of your PC to the HDMI IN of your TV, you

need an RGB to HDMI gender.

You will not see anything on the screen if you use an HDMI to RGB gender.

115

The screen is not fully shown or is lopsided when connected to a PC.

Set the PC’s resolution to one supported by the TV. For more information, see Being

Aware of the Information Supported Resolution : HDMI-PC in User Guide.

Set the connected HDMI device's name to PC.

Run Home Dashboard by pressing the button on the remote control. Select

Edit Edit Inputs in the upper right corner. Change the icon of the HDMI port

connected to Inputs to PC and select Save.

The sound does not play when the PC is connected with an HDMI cable.

Set LGTV as the default device in Sound Playback in Control Panel of PC settings.

Consult your manufacturer on whether your graphics card supports HDMI audio output.

Troubleshooting Movie Playback Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

More information about supported files can be found in Being Aware of the

Information Supported Video File Formats in the User Guide.

I cannot find a file in the Media Player.

Check whether the files saved on your USB storage device can be read by the PC.

Check that the file extension is supported.

Change the filter to All.

I see a message that says the file is not supported.

Check that the file plays without any problems on the video player on a PC. (Check for

file damage.)

Check that the file extension is supported.

Check that the resolution is supported.

Check that the video codec is supported.

116

Check that the frame rate is supported.

I get a message saying “This audio is not supported” or the video is playing

normally but the audio is not.

Check that the file plays without any problems on the video player on a PC. (Check for

file damage.)

Check that the file extension is supported.

Check that the audio codec is supported.

Check that the bit rate is supported.

Check that the sample frequency is supported.

Check that the number of audio programmes is supported.

I cannot see the subtitles.

Check that the file plays without any problems on the video player on a PC. (Check for

file damage.)

Check that the video and subtitle files have the same name.

Also check that both the video file and the subtitle file are in the same folder.

Check that the subtitle file format is supported.

Check that the language is supported.

(You can check the language of the subtitle file by opening the file in the Notepad.)

If subtitles encoding is incorrectly set, subtitles may not be displayed properly.

Press the button on the remote control during video playback actions. Select and

change the Code Page value.

If you play a video file stored on another device by using the content sharing feature,

subtitles may not be available depending on the programme you use.

Subtitles are not supported if you are playing video through an NAS unit. Consult your

NAS manufacturer.

My USB storage device is not recognised when connected.

Check whether it is a USB storage device supported by the TV.

For more information, see Connecting External Devices Connecting USB in User

Guide.

Troubleshooting Network Connection

117

Issues

Troubleshooting Network Connection Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

Before connecting to a wireless network, check the name and password of the Wi-Fi

device to connect.

You can check the network connection status as shown below.

When X appears next to TV

Check the TV or the AP (Router).

Check the connection status of the TV, AP (Router) and cable modem.

Power off and power on in the following order;

1. Turn your cable modem off and back on, and wait for the device to reset.

2. Turn the wired/wireless router off and back on, and wait for the device to reset.

3. Turn the TV off and on.

If you want to establish a wired LAN connection, check whether an IP address can be

obtained from your router properly. If you are setting up your network manually, check

whether all settings are correct.

If you want to establish a wireless connection, check the following points as well.

① Set your router’s SSID (network name) or wireless channel.

② Set your router’s security key.

If you can't complete this setting, refer to the router's user manual and the instructions

provided by your Internet provider. If you are still unable to establish your configuration,

consult your router’s manufacturer or your Internet service provider.

If you are using a static IP, enter the IP directly.

When X appears next to Gateway

General Network Wired Connection (Ethernet)

●

General Network Wi-Fi Connection Other Network Advanced Wi-

Fi Settings

●

118

Check the AP (Router) or consult your Internet service provider.

Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it.

Initialize (Reset) the AP (Router) or cable modem.

Check the AP (Router) manufacturer’s website to make sure your router has the latest

firmware version installed.

If you can't complete this setting, refer to the router's user manual and the instructions

provided by your Internet provider. If you are still unable to establish your configuration,

consult your router’s manufacturer or your Internet service provider.

When X appears next to DNS

Check the AP (Router) or consult your Internet service provider.

Unplug the router/cable modem from the wall outlet, wait 10 seconds and reconnect it.

Initialize (Reset) the AP (Router) or cable modem.

Check that the MAC address of the TV/AP (Router) is registered with your Internet

service provider. (The MAC address displayed on the pane of the network status window

should be registered with your Internet service provider.)

If you can't complete this setting, refer to the router's user manual and the instructions

provided by your Internet provider. If you are still unable to establish your configuration,

consult your router’s manufacturer or your Internet service provider.

Troubleshooting LG Account Issues

I’ve signed up for the membership on TV. Do I have to sign up again on the website

(www.lgappstv.com)?

You can use the website with the membership information that you used when signing

up on TV.

I forgot my password. What should I do?

On the TV's login screen, select the FORGOT PASSWORD? button to go to the find

119

password page. Enter your email address on the find password page, and we'll send you

a link to reset your password.

You can also reset your password in LG Account Reset Password on the website

(www.lgappstv.com).

In some countries, access to the website (www.lgappstv.com) may be restricted.

Troubleshooting Contents Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

I cannot see any content in HOME.

You may not be able to see the content if the service country setting has been changed.

Change to the service country you are going to use the service from in General

System Location LG Services Country.

(Some models may not be supported.)

If you cannot see some apps, it may be because you deleted them. Please reinstall the

appropriate app.

If the app is deleted, you can download the app at Apps and reinstall it. Go to Apps

to find and install the app you want.

The type of supported content differs by country.

The content offerings are subject to change or interruption by the service provider.

Troubleshooting Internet Browser Issues

If you experience any of the problems below while using the product, please check the

following: There may be no problem with the product.

120

Some parts of a particular website are not visible when I am using the Internet.

The Web Browser supports only HTML5 media and not Flash Plug-in.

The Web Browser does not support plug-in installation.

On the Web Browser, it may not be possible to play media files in formats other than

: JPEG/PNG/GIF

You cannot save attachments or images.

If the Use Block Ads feature is turned on, the area on the website that appears to show

an ad will appear blank. If some content on the website is hidden and invisible, try setting

Settings Use Block Ads to Off in Web Browser. Sponsored AD on the new tab

page will be displayed even if you set the Use Block Ads feature to Off.

The Internet browser automatically shuts down when I visit a website.

The Internet browser may be forced to shut down if the available memory size is not

sufficient to accommodate the image information for a website. Check if you can access

the site with the issue on your PC.

When watching a video in Web Browser, the video is forced off.

You may be able to fix this by setting Settings Adaptive Streaming using

JavaScript to Off in Web Browser. The setting is not applied to tabs that were open

before the change, and is only applied to tabs opened after the change.

Being Aware of the Information

Supported Photo File Formats

File Format Format Resolution

121

jpeg, jpg, jpe JPEG Minimum : 64 × 64

Maximum

Normal Type : 15360 (W) × 8640 (H)

Progressive Type : 1920 (W) × 1440 (H)

png PNG Minimum : 64 × 64

Maximum : 5760 (W) × 5760 (H)

bmp BMP Minimum : 64 × 64

Maximum : 1920 (W) × 1080 (H)

Supported Video File Formats

Maximum Data Transfer Rate

Supported External Subtitles

smi, srt, sub (MicroDVD, SubViewer 1.0/2.0), ass, ssa, txt (TMPlayer), psb (PowerDivX),

Full HD video

H.264 1920 × 1080@60P BP/MP/HP@L4.2 Maximum 40Mbps

HEVC 1920 × 1080@60P Main/Main10@L4.1 Maximum 40Mbps

●

ULTRA HD video (ULTRA HD models only)

H.264 3840 × 2160@30P BP/MP/HP@L5.1 Maximum 50Mbps

HEVC 3840 × 2160@60P Main/Main10@L5.1 Maximum 60Mbps

●

HFR video (HFR supported models only)

HEVC 3840 × 2160@120P Main/Main10@L5.2 Maximum 60Mbps

●

Dolby Vision video (Dolby Vision supported models only)

HEVC 3840 × 2160@60P Main/Main10@L5.1 Maximum 50Mbps

HEVC 7680 × 4320@60P Main/Main10@L6.1 Maximum 100Mbps (8K models only)

●

8K video (8K models only)

AV1 7680 × 4320@60P

HEVC 7680 × 4320@60P Main/Main10@L6.1 Maximum 100Mbps

●

122

dcs (DLP Cinema)

Supported Embedded Subtitles Format

Matroska (mkv) : Sub Station Alpha (SSA), Advanced Sub Station Alpha (ASS), SRT

MP4 : Timed Text

Supported Video Codecs

Extension Codec

asf

wmv

Video VC-1 Advanced Profile (except for WMVA), VC-1 Simple and

Main Profiles

Audio WMA Standard (except for WMA v1/WMA Speech)

avi Video Xvid (GMC is not supported), H.264/AVC, Motion Jpeg, MPEG-4

Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital,

LPCM, ADPCM

mp4

m4v

mov

Video H.264/AVC, MPEG-4, HEVC, AV1

Audio Dolby Digital, Dolby Digital Plus, AAC, MPEG-1 Layer III (MP3),

Dolby AC-4

3gp

3g2

Video H.264/AVC, MPEG-4

Audio AAC, AMR-NB, AMR-WB

mkv Video MPEG-2, MPEG-4, H.264/AVC, VP8, VP9, HEVC, AV1

Audio Dolby Digital, Dolby Digital Plus, AAC, PCM, MPEG-1 Layer I, II,

MPEG-1 Layer III (MP3)

123

ts

trp

tp

mts

Video H.264/AVC, MPEG-2, HEVC

Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3), Dolby Digital, Dolby

Digital Plus, AAC, PCM, Dolby AC-4

mpg

mpeg

dat

Video MPEG-1, MPEG-2

Audio MPEG-1 Layer I, II, MPEG-1 Layer III (MP3)

vob Video MPEG-1, MPEG-2

Audio Dolby Digital, MPEG-1 Layer I, II, DVD-LPCM

Dolby AC-4 : Some models may not be supported.

Cautions for Video Playback

Some user-created subtitles may not work properly.

A video file and its subtitle file must be in the same folder. For subtitles to be displayed

properly, make sure that the video file and the subtitle file have the same name.

Subtitles on a Network Attached Storage (NAS) device may not be supported depending

on the manufacturer and model.

Streams that include Global Motion Compensation (GMC) and Quarterpel Motion

Estimation (Qpel) are not supported.

ULTRA HD video (ULTRA HD models only) : 3840 × 2160, 4096 × 2160

Some HEVC-encoded ULTRA HD videos other than the content officially provided by LG

Electronics may not be played.

Some codecs can be supported after a software upgrade.

Extension Codec

mkv/mp4/ts Video H.264/AVC, HEVC

Audio Dolby Digital, Dolby Digital Plus, AAC

Only Window Media Audio V7 and later are supported.

The AAC main profile is not supported.

124

Video files created by some encoders may not be played.

Video files in a different format than specified may not be played properly.

Video files stored on a USB storage device that does not support High Speed may not be

played properly.

Supported Music File Formats

File Format Info

mp3 Bit rate 32 kbps ~ 320 kbps

Sample freq. 16 kHz ~ 48 kHz

Support MPEG-1, MPEG-2

Channels mono, stereo

wav Bit rate -

Sample freq. 8 kHz ~ 96 kHz

Support PCM

Channels mono, stereo

ogg Bit rate 64 kbps ~ 320 kbps

Sample freq. 8 kHz ~ 48 kHz

125

Support Vorbis

Channels mono, stereo

wma Bit rate 128 kbps ~ 320 kbps

Sample freq. 8 kHz ~ 48 kHz

Support WMA

Channels up to 6 ch

flac Bit rate -

Sample freq. 8 kHz ~ 96 kHz

Support FLAC

Channels mono, stereo

The number of supported programmes may vary depending on the sample frequency.

Supported Resolution : HDMI-DTV

HDMI-DTV Supported Mode

Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz)

640 × 480p 31.46 59.94

31.5 60

126

720 × 480p 31.46 59.94

31.5 60

720 × 576p 31.25 50

1280 × 720p 37.5 50

44.95 59.94

45 60

1920 × 1080i 28.12 50

33.71 59.94

33.75 60

1920 × 1080p 26.97 23.97

27 24

28.12 25

33.71 29.97

33.75 30

56.25 50

67.43 59.94

67.5 60

127

112.5 100

134.86 119.88

135 120

3840 × 2160p 53.94 23.97

54 24

56.25 25

67.43 29.97

67.5 30

112.5 50

134.86 59.94

135 60

3840 × 2160p 225 100

269.73 119.88

270 120

4096 × 2160p 53.94 23.97

54 24

56.25 25

1)

128

67.43 29.97

67.5 30

112.5 50

134.86 59.94

135 60

4096 × 2160p 225 100

269.73 119.88

270 120

7680 × 4320p 107.89 23.97

108 24

110 25

131.87 29.97

132 30

220 50

263.74 59.94

264 60

1)

2)

129

1) Supported when HDMI Deep Colour is set to 4K/8K.

2) Supported when HDMI Deep Colour is set to 8K.

Supported Resolution : HDMI-PC

HDMI-PC Supported Mode

Resolution Horizontal Frequency

(kHz)

Vertical Frequency

(Hz)

640 × 350 31.46 70.09

720 × 400 31.46 70.08

640 × 480 31.46 59.94

800 × 600 37.87 60.31

1024 × 768 48.36 60

1152 × 864 54.34 60.05

1360 × 768 47.71 60.01

1280 × 1024

(ULTRA HD, 8K models only)

63.98 60.02

1920 × 1080

(Full HD, ULTRA HD, 8K models only)

67.5 60

1920 × 1080

(ULTRA HD, 8K models only)

134.86 119.88

3)

130

135 120

2560 × 1440

(ULTRA HD 50/60 Hz models only)

88.78 59.95

2560 × 1440

(ULTRA HD 100/120 Hz, 8K models

only)

182.99 119.99

3840 × 2160

(ULTRA HD, 8K models only)

53.94 23.97

54 24

56.25 25

67.43 29.97

67.5 30

112.5 50

134.86 59.94

135 60

3840 × 2160

(ULTRA HD 100/120 Hz, 8K models

only)

225 100

269.73 119.88

270 120

4096 × 2160

(ULTRA HD, 8K models only)

53.94 23.97

54 24

1)

131

56.25 25

67.43 29.97

67.5 30

112.5 50

134.86 59.94

135 60

4096 × 2160

(ULTRA HD 100/120 Hz, 8K models

only)

225 100

269.73 119.88

270 120

7680 × 4320

(8K models only)

107.89 23.97

108 24

110 25

131.87 29.97

132 30

220 50

263.74 59.94

264 60

1)

2)

132

1) Supported when HDMI Deep Colour is set to 4K.

2) Supported when HDMI Deep Colour is set to 8K.

3) Supported when HDMI Deep Colour is set to Off.

Supported HDMI-PC port is differ by model. Refer the manual that provide with product.

License Information

Supported licenses may differ by model.

Dolby

Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby

Vision IQ, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of

Dolby Laboratories.

HDMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo

are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the

United States and other countries.

Bluetooth

The Bluetooth® word mark and logos are registered trademarks owned by the

Bluetooth SIG, Inc. and any use of such marks by LG Electronics Inc. is under license.

Other trademarks and trade names are those of their respective owners.

Quickset

HEVC

133

LG TV Content Policy

The content policy may be changed according to the service provision policy. For the

latest information, please refer to the web page http://www.lg.com/tv-contents-policy.

Home

Channel List

Search and Recommendation

Live Menu

Apps on launcher bar are arranged in accordance with the yearly app usage (no. of app

access) among LG Smart TV users by country. The arrangement can be customized as

the way user wants.

●

Once cursor is focused on a certain app, recommended content list of the service

appears above the launcher. Since the recommendation logic related the app is made by

each content provider, LG neither knows the detailed logic nor has control of it.

●

The order of display in the channel list of Live Menu is displayed according to the

broadcasting standard without any arbitrarily modified or changed part by LG Electronics.

●

Content search results are provided based on an algorithm that optimizes to the user's

intention and finds the most accurate matching information. (Remote control, voice

search, etc.)

●

LG provides a few more derivative recommended content list with content information

such as genre, cast, director, etc. based on most watched by all Smart TV users by

country and recently released content list in last 30 days.

●

Recommended content list is updated every day.

●

Recommendations on the Live Menu Recommended page are provided 'you may like'

category and 'popular programs' category.

●

‘you may like' category based on viewing history recommends programs that is similar to

the information (title, genre, description, cast, director and etc.) of the programs that the

user watched before.

●

134

LG Content Store

Magic Link

‘popular programs' category recommends the programs that all LG Smart TV users per

country watch the most at that time in order of viewing ratings. Information for viewing

history and ratings is collected only by agreed users.

●

At the entry page of LG Content Store, LG provides three kinds of app category.

●

‘Newly updated apps’ is composed of newly launched and recently updated apps. The

list is updated every day.

○

‘Most Popular apps' is composed of most downloaded and best rated apps in 30 days

by LG Smart TV users by country. Apps on launcher and Premium area are not

included in this list. The order is randomly changed within Top 50 for each entry. Top

50 app list is also updated every day.

○

Apps on Premium area are arranged in accordance with the yearly app usage (no. of

app access) among LG Smart TV users by country. No. of apps may vary from 7 to 20

by each year's platform and the arrangement cannot be customized.

○

At the All Apps page, apps are arranged by alphabetical order in each category. (except

Newly updated and Most popular)

●

Recommendations on the Magic Link page recommends content such as YouTube,

channels and additional information that is similar to the information (title, genre,

description, cast, director and etc.) of the programs that the user is watching currently.

●

135

Table of Contents

LG 65QNED996QB User Manual

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