LG F4J3TN3WE User Manual

Displayed below is the user manual for F4J3TN3WE by LG which is a product in the Washing Machines category. This manual has pages.

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OWNER'S MANUAL

WASHING MACHINE

Before beginning installation, read these instructions

carefully. This will simplify installation and ensure that the

product is installed correctly and safely. Leave these

instructions near the product after installation for future

reference.

ENGLISH

Rev.XX_MMDDYY

www.lg.com

TABLE OF CONTENTS

This manual may contain images or

content that may be different from the

model you purchased.

This manual is subject to revision by the

manufacturer.

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE...........................................................3

WARNING............................................................................................................3

CARING FOR THE ENVIRONMENT....................................................................8

INSTALLATION

Parts and Specifications ..................................................................................10

Installation Place Requirements ....................................................................12

Unpacking the Appliance ................................................................................13

Levelling the Appliance ...................................................................................14

Connecting the Water Supply Hose...............................................................15

Installing the Drain Hose ................................................................................16

OPERATION

Operation Overview.........................................................................................18

Control Panel ....................................................................................................20

Preparing the Wash Load ...............................................................................22

Adding Detergents and Softeners .................................................................22

Programme Table ............................................................................................25

Extra Options and Functions ..........................................................................29

SMART FUNCTIONS

LG ThinQ Application.......................................................................................31

Smart Diagnosis ...............................................................................................31

MAINTENANCE

Cleaning After Every Wash..............................................................................32

Cleaning the Appliance Periodically & Performing an Emergency Water

Evacuation.........................................................................................................33

TROUBLESHOOTING

Before Calling for Service................................................................................36

SAFETY INSTRUCTIONS

ENGLISH

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

The following safety guidelines are intended to prevent unforeseen

risks or damage from unsafe or incorrect operation of the appliance.

The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as

described below.

Safety Messages

WARNING

To reduce the risk of explosion, fire, death, electric shock, injury or

scalding to persons when using this product, follow basic precautions,

including the following:

Technical Safety

• This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities or

lack of experience and knowledge if they have been given supervision

or instruction concerning use of the appliance in a safe way and

understand the hazards involved. Children shall not play with the

This symbol is displayed to indicate matters and operations

that can cause risk. Read the part with this symbol carefully

and follow the instructions in order to avoid risk.

WARNING

This indicates that the failure to follow the instructions can

cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can

cause the minor injury or damage to the product.

SAFETY INSTRUCTIONS

appliance. Cleaning and user maintenance shall not be made by

children without supervision.

• Children of less than 3 years should be kept away unless continuously

supervised.

• If the power cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualified persons in order

to avoid a hazard.

• Ventilation openings must not be obstructed by a carpet.

• This appliance is intended to be used in household only.

• Use a new hose or hose-set supplied with the appliance. Reusing old

hoses can cause a water leak and subsequent property damage.

• The water pressure must be between 50 kPa and 800 kPa.

Maximum Capacity

The maximum capacity in some cycles for dry clothes to be washed is

The recommended maximum capacity for each washing programme

may differ. To get good wash results, please refer to

Programme

Table

OPERATION

chapter for further details.

Installation

• Never attempt to operate the appliance if it is damaged,

malfunctioning, partially disassembled, or has missing or broken

parts, including a damaged cord or plug.

• This appliance should only be transported by two or more people

holding the appliance securely.

• Do not install the appliance in a damp and dusty place. Do not install

or store the appliance in any outdoor area, or any area that is subject

to weathering conditions such as direct sunlight, wind, rain, or

temperatures below freezing.

• Make sure the power plug is completely pushed into the power

outlet.

SAFETY INSTRUCTIONS

ENGLISH

• Do not plug the appliance into multiple outlet sockets, power boards,

or an extension power cable.

• Do not modify the power plug provided with the appliance. If it does

not fit the power outlet, have a proper outlet installed by a qualified

electrician.

• This appliance is equipped with a power cord having an equipment-

earthing / grounding conductor (earthing pin) and a grounding

power plug. The power plug must be plugged into an appropriate

outlet socket that is installed and earthed / grounded in accordance

with all local codes and ordinances.

• Improper connection of the equipment-grounding conductor can

result in risk of electric shock. Check with a qualified electrician or

service personnel if you are in doubt as to whether the appliance is

properly grounded.

• This appliance must not be installed behind a lockable door, a sliding

door or a door with a hinge on the opposite side to that of the

appliance, in such a way that a full opening of the appliance door is

restricted.

Operation

• Do not apply any sharp objects to the control panel in order to

operate the appliance.

• Do not attempt to separate any panels or disassemble the appliance.

• Do not repair or replace any part of the appliance. All repairs and

servicing must be performed by qualified service personnel unless

specifically recommended in this Owner's Manual. Use only

authorized factory parts.

• Do not push down the door excessively, when the appliance door is

open.

• Do not put animals, such as pets into the appliance.

• Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any

other items other than clothes or sheets, in this machine.

• Keep the area underneath and around the appliance free of

combustible materials such as lint, paper, rags, chemicals, etc.

SAFETY INSTRUCTIONS

• Do not leave the appliance door open. Children may hang on the door

or crawl inside the appliance, causing damage or injury.

• Do not put in, wash or dry articles that have been cleaned in, washed

in, soaked in, or spotted with combustible or explosive substances

(such as waxes, wax removers, oil, paint, gasoline, degreasers,

drycleaning solvents, kerosene, petrol, spot removers, turpentine,

vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can

cause fire or explosion.

• Do not use or store flammable or combustible substances (ether,

benzene, alcohol, chemical, LPG, combustible spray, gasoline,

thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near

the appliance.

• Never reach into the appliance while it is operating. Wait until the

drum has completely stopped.

• Do not touch the door during a high temperature programme.

• In case of a water leak from the appliance or flood, disconnect the

power plug and contact the LG Electronics customer information

centre.

• Turn off water taps to relieve pressure on hoses and valves and to

minimize leakage if a break or rupture should occur. Check the

condition of the fill hoses; they should be replaced after 5 years.

• If there is a gas leakage (isobutane, propane, natural gas, etc.) within

the home, do not touch the appliance or power plug and ventilate the

area immediately.

• If the drain hose or inlet hose is frozen during winter, use it only after

thawing.

• Keep all washing detergents, softener and bleach away from

children.

• Do not touch the power plug or the appliance controls with wet

hands.

• Do not bend the power cable excessively or place a heavy object on it.

• Avoid touching any water that is drained from the appliance during

the wash.

SAFETY INSTRUCTIONS

ENGLISH

• Make sure that drainage is working properly. If water is not drained

properly, your floor may get flooded.

• When the air temperature is high and the water temperature is low,

condensation may occur and thus wet the floor.

• Wipe off dirt or dust on the contacts of the power plug.

Maintenance

• Disconnect the appliance from the power supply before cleaning the

appliance. Setting the controls to the OFF or stand by position does

not disconnect this appliance from the power supply.

• Securely plug the power plug in the outlet socket after completely

removing any moisture and dust.

• Do not spray water inside or outside the appliance to clean it.

• Never unplug the appliance by pulling on the power cable. Always

grip the power plug firmly and pull straight out from the outlet

socket.

• Only qualified service personnel from LG Electronics service centre

should disassemble, repair, or modify the appliance. Contact an LG

Electronics customer information centre if you move and install the

appliance in a different location.

Disposal

• Before discarding an old appliance, unplug it. Cut off the cable

directly behind the appliance to prevent misuse.

• Dispose of all packaging materials (such as plastic bags and

styrofoam) away from children. The packaging materials can cause

suffocation.

• Remove the door before disposing of or discarding this appliance to

avoid the danger of children or small animals getting trapped inside.

SAFETY INSTRUCTIONS

CARING FOR THE ENVIRONMENT

Environmental and Economical Tips

Energy and water consumption

• Water consumption and energy usage can be affected by the weight

of the load. To make the best use of your appliance, load the

maximum amount of dry clothes for the particular programme.

• The most efficient programmes in terms of energy consumption are

generally those that perform at lower temperatures and longer

duration.

• Noise and remaining moisture content are influenced by the spinning

speed: the higher the spinning speed in the spinning phase, the

higher the noise and the lower the remaining moisture content.

• Evenly loading laundry up to the capacity indicated by the

manufacturer for the respective programmes will contribute to

energy and water savings.

• For washing smaller amounts of clothes, the automatic load

recognition system will help reduce the amount of water and energy

usage.

• Use the Speed programme for small, lightly soiled loads.

• Cold water laundry detergents can be as effective at lower

temperatures (about 20 ℃). Using 20 ℃ settings will use less energy

than 30 ℃ or higher temperatures.

Detergent

• Detergent should be chosen according to type, colour, soiling of the

fabric and the washing temperature. And it should be used according

to the instruction of the detergent manufacturer. Use only

detergents that are suitable for Drum (front load) type washers.

• Use less detergent on smaller loads.

- Partial load: 1/2 of the normal amount.

- Minimum load: 1/3 of full load.

SAFETY INSTRUCTIONS

ENGLISH

Selecting Extra Options and Functions

• Select the water temperature suitable for the type of load you are

washing. Follow the garment fabric care labels for best results.

• The Pre Wash option is recommended for washing a heavily soiled

load.

Disposal of Your Old Appliance

• This crossed-out wheeled bin symbol indicates that waste

electrical and electronic products (WEEE) should be

disposed of separately from the municipal waste stream.

• Old electrical products can contain hazardous substances

so correct disposal of your old appliance will help prevent

potential negative consequences for the environment and

human health. Your old appliance may contain reusable

parts that could be used to repair other products, and

other valuable materials that can be recycled to conserve

limited resources.

• You can take your appliance either to the shop where you

purchased the product, or contact your local government

waste office for details of your nearest authorised WEEE

collection point. For the most up to date information for

your country, please see www.lg.com/global/recycling.

INSTALLATION

Parts and Specifications

NOTE

• Appearance and specifications may change without notice to improve the quality of the appliance.

Front View

Control Panel

Detergent Dispenser Drawer

Drum

Door

Cover Cap

Drain Plug

Drain Pump Filter

Levelling Feet

Rear View

Power Plug

Transit Bolts

Drain Hose

INSTALLATION

ENGLISH

Accessories

*1 The included accessories vary depending on the model you purchased.

Specifications

Dimension(mm)

Cold Supply Hose

Anti–slip Sheets*1

Spanner

Elbow Bracket for Securing Drain Hose

Caps for Covering Transit Bolt Holes

Tie Strap

Model F48J3TM5W

Power Supply 220‒240 V~, 50 Hz

Product Weight 65 kg

W 600 D 550 D" 1005

H850D'600

D’’

D’

INSTALLATION

Installation Place

Requirements

Before installing the appliance, check the following

information to make sure that the appliance

should be installed in a correct place.

Installation Location

• This appliance must be installed on firm flooring

to minimize vibration during the spin cycle.

Concrete flooring is best, being far less prone to

vibration during the spin cycle than wooden

floorboards or a carpeted surface.

• If it is impossible to avoid positioning the

appliance next to a gas cooker or coal burning

stove, an insulation (850 X 600 mm) covered with

aluminum foil on the side facing the cooker or

stove must be inserted between the two

appliances.

• Ensure that when the appliance is installed, it is

easily accessible for an engineer in the event of a

breakdown.

• When installing the appliance, adjust all four feet

using the transit bolt spanner provided to

ensure the appliance is stable.

Floor Installation

To ensure sufficient clearance for water inlet hoses,

drain hose and airflow, allow minimum clearances

of at least 20 mm at the sides and 100 mm behind

the appliance. Be sure to allow for wall, door, or

floor moldings that may increase the required

clearances.

WARNING

• This appliance must only be used for domestic

household purposes and should not be used in

mobile applications.

NOTE

• Never try to level any uneven floor by putting

pieces of wood, cardboard or similar materials

under the appliance.

Wooden Floors (Suspended

Floors)

When installing the appliance on wooden floors,

use rubber cups to reduce excessive vibration and

unbalance. Timber or suspended type flooring may

contribute to excessive vibration and unbalance,

errors and malfunction.

• To reduce vibration, we recommend placing at

least 15 mm thickness of rubber cups

under

each adjusting foot of the appliance, secured to

at least two floor beams with screws.

• If possible, install the appliance in one of the

corners of the room, where the floor is more

stable.

• Fit the rubber cups to reduce vibration.

CAUTION

• If the appliance is installed on the unstable floor

(e.g. wooden floor), the warranty does not cover

any damages and cost occurred due to the

installation on the unstable floor.

100 mm

5 mm

20 mm

INSTALLATION

ENGLISH

NOTE

• You can purchase rubber cups (part No.

4620ER4002B

) from the LG service centre.

Ventilation

• Make sure that air circulation around the

appliance should not be impeded by carpets,

rugs, etc.

Ambient Temperature

• Do not install the appliance in rooms where

freezing temperatures may occur. Frozen hoses

may burst under pressure. The reliability of the

electronic control unit may be impaired at

temperatures below freezing point.

• If the appliance is delivered in winter and

temperatures are below freezing, place the

appliance at room temperature for a few hours

before putting it into operation.

Electrical Connection

• Do not use an extension cord or double adapter.

• Always unplug the appliance and turn off the

water supply after use.

• Connect the appliance to an earthed socket in

accordance with current wiring regulations.

• The appliance must be positioned so that the

plug is easily accessible.

• Power outlet must be within 1 meter of either

side of the appliance.

WARNING

• Repairs to the appliance must only be carried out

by qualified personnel. Repairs carried out by

inexperienced persons may cause injury or

serious malfunctioning. Contact your local

authorised LG repairer.

• The power plug must be plugged into an

appropriate outlet socket that is installed and

grounded/earthed in accordance with all local

codes and ordinances.

Unpacking the Appliance

Lifting the Appliance Off the

Foam Base

* This feature may vary depending on the model

purchased.

After removing the carton and shipping material,

lift the appliance off the foam base.

• Make sure the tub support

* comes off with

the base and is not stuck to the bottom of the

appliance.

• If you must lay the appliance down to remove

the carton base

, always protect the side of the

appliance and lay it carefully on its side. Do not

lay the appliance on its front or back.

Removing the Transit Bolt

Assemblies

To prevent the appliance from severe vibration and

breakage, remove transit bolts and retainers.

INSTALLATION

Starting with the bottom two transit bolts

use the spanner (included) to fully loosen all

transit bolts by turning them counterclockwise.

Remove the bolt assemblies by wiggling them

slightly while pulling them out.

Install the hole caps.

• Locate the hole caps

included in the

accessory pack or attached on the back.

NOTE

• Save the transit bolts and retainers for future

use.

• Transport this appliance for the prevention of

breakage as below:

- The transit bolts are reinstalled.

- The power cord is secured to the back of the

appliance.

Levelling the Appliance

Checking the Level

When pushing down the edges of the top plate

diagonally, the appliance should not move up and

down at all (check both directions).

• If the appliance rocks when pushing the top

plate of the appliance diagonally, adjust the feet

again.

• Check whether the appliance is perfectly level

after installation.

NOTE

• Timber or suspended type flooring may

contribute to excessive vibration and unbalance.

Reinforcement or bracing of the timber floor

may need to be considered to stop or reduce

excessive noise and vibration.

Adjusting and Levelling the

Feet

When installing the appliance, the appliance

should be aligned and perfectly level. If the

appliance is not aligned and level properly, the

appliance may be damaged or may not operate

properly.

Turn the levelling feet as required if the floor is

uneven.

• Do not insert pieces of wood etc. under the

feet.

• Make sure that all four feet are stable and

resting on the floor.

NOTE

• Do not install the washing machine on a plinth,

stand or elevated surface unless it is

INSTALLATION

ENGLISH

manufactured by LG Electronics for use with this

model.

Check if the appliance is perfectly level using a

spirit level

Secure the levelling feet with the lock nuts

by turning anti-clockwise against the bottom of

the appliance.

Check if all lock nuts at the bottom of the

appliance are secured properly.

NOTE

• Proper placement and levelling of the appliance

will ensure long, regular, and reliable operation.

• The appliance must be 100% horizontal and

stand firmly in position on a hard flat floor.

• It must not ‘Seesaw’ across corners under the

load.

• Do not let the feet of the appliance get wet.

Failure to do so may cause vibration or noise.

Using Anti-Slip Sheets

This feature may vary depending on the model

purchased.

If you install the appliance on a slippery surface, it

may move because of excessive vibration.

Incorrect levelling may cause malfunction through

noise and vibration. If this occurs, install the anti-

slip sheets under the levelling feet and adjust the

level.

Clean the floor to attach the anti-slip sheets.

• Use a dry rag to remove and clean foreign

objects and moisture. If moisture remains,

the anti-slip sheets may slip.

Adjust the level after placing the appliance in

the installation area.

Place the adhesive side

of the anti-slip

sheets on the floor.

• The most effective way is to install the anti-

slip sheets under the front feet. If it is

difficult to place the sheets under the front

feet of the appliance, attach them under the

rear feet.

Put the appliance on the anti-slip sheets.

• Do not attach the adhesive side

of anti-

slip sheets to the feet of the appliance.

NOTE

• Additional anti-slip sheets are available at LG

Electronics service centre.

Connecting the Water

Supply Hose

Note for Connection

• Water pressure must be between

50 kPa

and

800 kPa

(0.5‒8.0 kgf/cm²). If the water pressure

is more than

800 kPa

, a decompression device

should be installed.

INSTALLATION

• Periodically check the condition of the water

supply hose and replace the water supply hose if

necessary.

NOTE

• Do not overtighten the water supply hose or use

mechanical devices to tighten onto the inlet

valves.

• No further backflow protection required for

connection to the water inlet.

Checking the Rubber Seal

Two rubber seals

are supplied with the water

supply hose. They are used to prevent water leaks.

Connection to taps is sufficiently tight.

• Do not use mechanical devices such as multi

grips to tighten the water supply hose. Ensure

that the curved end of the water supply hose is

connected to the appliance.

Connecting the Hose to the

Water Tap

Connecting Screw-Type Hose to Tap with Thread

Screw the supply hose connector onto the water

supply tap. Hand tighten only with the aid of a soft

cloth. Do not overtighten the supply hose with any

mechanical device.

NOTE

• After connecting the water inlet hose to the

water tap, turn on the water tap to flush out

foreign substances (dirt, sand, sawdust, and etc.)

in the water lines. Let the water drain into a

bucket, and check the water temperature.

Connecting the Hose to the

Appliance

Screw the supply hose to the water inlet valve on

the back of the appliance.

• Do not connect the hose to the hot water supply

for models with one water inlet. Connect to the

cold water supply only.

NOTE

• After completing connection, if water leaks from

the hose, repeat the same steps. Use the most

conventional type of tap for the water supply. In

case that the tap is square or too big, remove the

guide plate before inserting the tap into the

adaptor.

• Make sure that the hose should not be kinked or

trapped.

Installing the Drain Hose

Installing the Drain Hose with

the Elbow Bracket

The drain hose should not be placed higher than

100 cm

above the floor. Water in the appliance may

not drain or may drain slowly.

INSTALLATION

ENGLISH

• Securing the drain hose correctly will protect the

floor from damage due to water leakage.

• If the drain hose is too long, do not force it back

into the appliance. This will cause abnormal

noise.

• When installing the drain hose to a sink, secure it

tightly with string.

105 cm

OPERATION

Operation Overview

Using the Appliance

Before the first wash, select the

Cotton

wash

programme and add a half amount of the

detergent. Start the appliance without clothes. This

will remove possible residues and water from the

drum that may have been left during

manufacturing.

Sort clothes by fabric type, soil level, colour and

load size as needed.

Open the door and load items into the

appliance.

CAUTION

• Before closing the door, ensure that all clothes

and items are inside the tub and not

overhanging on the rubber door seal where they

will become caught when the door is closed.

Failing to do so will cause damage to the door

seal and the clothes.

Close the door.

CAUTION

• Remove items from the flexible door seal gasket

to prevent clothing and door seal damage.

Add cleaning products or detergent and

softener.

• Add the proper amount of detergent to the

detergent dispenser. If desired, add bleach

or fabric softener to the appropriate areas of

the dispenser.

Press the

Power

button to turn on the

appliance.

Choose the desired cycle.

• Press the cycle button repeatedly or turn the

cycle selector knob until the desired cycle is

selected.

OPERATION

ENGLISH

• Now select a wash temperature and spin

speed. Pay attention to the fabric care label

of your clothes.

Begin cycle.

• Press the

Start/Pause

button to begin the

cycle. The appliance will agitate briefly

without water to measure the weight of the

load. If the

Start/Pause

button is not

pressed within a certain time, the appliance

will shut off and all settings will be lost.

End of cycle.

• When the cycle is finished, a melody will

sound. Immediately remove your clothing

from the appliance to reduce wrinkling.

OPERATION

Control Panel

The actual control panel may differ from model to model.

Control Panel Features

Description

Power

On/Off Button

• Press this button to turn the washing machine on.

Programme Knob

• Programmes are available according to the clothes type.

• The lamp will light up to indicate the selected programme.

Start/Pause

Button

• This button is used to start the wash programme or pause the wash programme.

• If a temporary stop of the wash programme is needed, press this button.

Customizing Washing Programme Buttons

Use these buttons to adjust the water temperature or spin speed settings for the selected

programme.

• The current settings are shown in the display.

• Press the button for that option to select other settings.

OPERATION

ENGLISH

Time and Status Display

Extra Options and Functions

• To use the extra functions, press and hold the corresponding button for 3 seconds. The

corresponding symbol lights up in the display.

• This allows you to select an additional programmes and will light when selected.

Child Lock

Use this option to disable the controls. This function can prevent children from changing cycles

or operating the appliance.

Tub Clean

This is a special function to help clean the inside of the appliance by soaking, washing, rinsing

and spinning.

Display

• The display shows the settings, estimated remaining time, options, and status messages.

When the appliance is turned on, the default settings in the display will illuminate.

• While the load weight is sensed automatically, the display on the control panel blinks.

Description

Estimated Time Remaining

• When a washing programme is selected, the default time for that programme is displayed.

This time will change as options are selected.

• If the display shows

---

, then the time will be displayed after the load sensing has detected

the load size. This is normal.

• The time shown is only an estimate. This time is based on normal operating conditions.

Several external factors (load weight, room temperature, incoming water temperature, etc.)

can affect the actual time.

lights up when the

Spin

button is pressed.

°C

lights up when the

Temp.

button is pressed.

Description

OPERATION

Preparing the Wash Load

Sort the wash load for best washing results, and

then prepare the clothes according to the symbols

on their care labels.

Sorting the Clothes

• For best washing results, sort your clothes

according to the care label stating fabric type

and washing temperature. Adjust the spin speed

or spin intensity in accordance with the fabric

type.

• Soil level (Heavy, Normal, Light): Separate

clothes according to soil level. If possible, do not

wash heavily soiled items with lightly soiled

ones.

• Colour (White, Lights, Darks): Wash dark or dyed

clothes separately from whites or light colours.

Mixing dyed clothes with light clothes can result

in dye transfer or discolouration of lighter

clothes.

• Lint (Lint producers, Collectors): Wash separately

lint producing fabrics from lint collecting fabrics.

Lint producers can result in pilling and linting on

the lint collectors.

Checking the Clothes Care Label

The symbols tell you about the fabric content of

your garment and how it should be washed.

Symbols on the Care Labels

NOTE

• The dashes under the symbol give you

information about the type of fabric and the

maximum allowance of mechanical stress.

Checking the Clothes before

• Combine large and small items in a load. Load

large items first.

• Large items should not be more than half of the

total wash load. Do not wash single items. This

may cause an unbalanced load. Add one or two

similar items.

• Check all pockets to make sure that they are

empty. Items such as nails, hair clips, matches,

pens, coins and keys can damage both your

appliance and clothes.

• Wash delicates (stockings, underwired bras) in a

wash net.

• Close zippers, hooks and strings to make sure

that these items do not snag on other clothes.

• Pre-treat dirt and stains by brushing a small

amount of detergent dissolved water onto stains

to help lift dirt.

Adding Detergents and

Softeners

Detergent Dosage

• Detergent should be used according to the

instruction of the detergent manufacturer and

selected according to type, colour, soiling of the

fabric and the washing temperature. Use only

Symbol Wash / Fabric type

• Normal Wash

• Cotton, Mixed Fabrics

• Easy Care

• Synthetic, Mixed Fabrics

• Special Delicate Wash

• Delicates

• Hand Wash Only

• Wool, Silk

• Do not wash

OPERATION

ENGLISH

detergents that are suitable for Drum (front

load) type washers.

• If too many suds occur, reduce the detergent

amount.

• If too much detergent is used, too many suds

can occur and this will result in poor washing

results or cause heavy load to the motor.

• If you wish to use liquid detergent, follow the

guidelines provided by the detergent

manufacturer.

• You can pour liquid detergent directly into the

main detergent drawer if you are starting the

wash cycle immediately.

• Do not use liquid detergent if you are using the

Delay End

function, or if you have selected

Pre

Wash

option, as the liquid will dispense

immediately and may harden in the drawer or

the tub.

• Detergent usage may need to be adjusted for

water temperature, water hardness, size and soil

level of the load. For best results, avoid

overdosing the detergent. Failing to do so will

cause oversudsing.

• Refer to the label of the clothes, before adding

the detergent and choosing the water

temperature.

• Use only suitable detergents for the respective

type of clothing:

- Liquid detergent is often designed for special

applications, e.g. for coloured fabric, wool,

delicate or dark clothes.

- Powdered detergent is suitable for all types of

fabric.

- For better washing results of white and pale

garments, use powdered detergent with

bleach.

- Detergent is flushed from the dispenser at the

beginning of the wash cycle.

NOTE

• Do not let the detergent harden. Doing so may

lead to blockages, poor rinse performance or

odour.

• Full load: According to manufacturer’s

recommendation.

• Part load: 1/2 of the normal amount.

• Minimum load: 1/3 of full load.

Using the Dispenser

To add detergent dosage to the dispenser:

Open the dispenser drawer.

Add the detergent and softener into the

appropriate compartments.

Main wash detergent compartment

Pre-wash detergent compartment

Liquid fabric softener compartment

Gently close the detergent dispenser drawer

before starting the cycle.

• Slamming the drawer closed may result in

the detergent overflowing into another

compartment or dispensing into the drum

earlier than programmed.

• Be careful not to get a hand caught in the

drawer while closing.

• It is normal for a small amount of water to

remain in the dispenser compartments at

the end of the cycle.

Fabric Softener Compartment

This compartment holds liquid fabric softener,

which is automatically dispensed during the final

rinse cycle. Either powdered or liquid fabric

softener may be used.

• Pour fabric softer to the maximum fill line.

Pouring excessive fabric softener over the

OPERATION

maximum fill line can cause it to dispense too

early, which may stain the clothes.

NOTE

• Do not pour fabric softener directly onto the

clothes in the wash drum, doing so will cause

dark staining on the clothes that will be difficult

to remove.

• Do not leave the fabric softener in the detergent

drawer for more than 1 day. Fabric softener may

harden. Softener may remain in the dispenser if

it is too thick. The softener should be diluted if

the consistency is too thick so that it can flow

easily.

• Do not open the drawer when water is being

supplied during the wash.

• Solvents (benzene, etc.) must never be used.

Adding Detergent Tablets

Detergent tablets can also be used when washing.

Open the door and put detergent tablets into

the drum before loading the clothes.

Load the clothes into the drum and close the

door.

NOTE

• Do not put tablets into the dispenser.

Adding Water Softener

A water softener, such as anti-limescale can be

used to cut down on the use of detergent in areas

with high water hardness level.

• First add detergent, and then the water softener.

Dispense according to the amount specified on

the packaging.

OPERATION

ENGLISH

Programme Table

Washing Programme

Cotton 40 ℃ (Cold to 95 ℃)Max. Load: Rating

Description Washes normally soiled clothes by combining various drum motions.

• Pressing the

Start/Pause

button without selecting a programme will cause the

Cotton

programme to begin immediately, using the default settings.

Eco 40-60 40 ℃ (40 ℃ to 60 ℃)Max. Load: Rating

Description Washes normally soiled cotton clothes declared to be washable at 40 ℃ or 60 ℃.

Mixed Fabric 40 ℃ (Cold to 60 ℃)Max. Load 4 kg

Description Washes mixed fabrics simultaneously.

• Use for various kind of fabrics except special garments (silk/delicate, sports wear,

dark clothes, wool, duvet/curtains).

Easy Care 40 ℃ (Cold to 60 ℃)Max. Load 4 kg

Description Washes clothes that do not need ironing after washing.

• Use for Polyamide, acrylic, polyester.

Baby Steam Care 60 ℃Max. Load 4 kg

Description Washes baby clothes with gentle motion and better performance.

Sportswear 40 ℃ (Cold to 40 ℃)Max. Load 2 kg

Description Washes special garments like sports and outdoor wear.

• Use for water-repellent fabric laminate used on clothing.

Delicates 20 ℃ (Cold to 40 ℃)Max. Load 3 kg

Description Washes machine-washable lingerie, sheer and lacy clothes.

Wool 30 ℃ (Cold to 40 ℃)Max. Load 2 kg

Description Washes hand-washable and machine-washable delicate clothes such as washable

wool, lingerie, dresses etc.

• Use detergent for machine washable woolens.

OPERATION

NOTE

• The test results depend on water pressure, water hardness, water inlet temperature, room temperature,

type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply

and chosen additional options.

• Select the appropriate water temperature for chosen wash programme. Always follow garment

manufacturer’s care label or instructions when washing to avoid damage to clothes.

• Select the proper wash temperature and spin speed for the desired programmes.

• Actual water temperature may differ from the declared cycle temperature.

• Neutral detergent is recommended.

Extra Options

NOTE

• The

Delay End

option can be selected for every washing programme in this table.

Quick 30 20 ℃ (Cold to 40 ℃)Max. Load 3 kg

Description Washes small loads of lightly soiled clothes for approximately 30 minutes.

Rinse+Spin -Max. Load: Rating

Description Rinses and spins clothes. Use fabric softener if needed.

Programme Intensive Pre Wash

Cotton

Eco 40-60

Mixed Fabric

Easy Care

Baby Steam Care

Sportswear

Delicates

Wool

Quick 30

OPERATION

ENGLISH

Selectable Maximum Spin Speed

NOTE

• Actual maximum spin speed may vary depending on the load conditions. The values above are rounded

to the nearest hundred.

Consumption Data

Unit Description

Rinse+Spin

Programme

Spin Speed

Default Available

Cotton

1400 rpm All

Eco 40-60

1400 rpm All

Mixed Fabric

1400 rpm All

Easy Care

1000 rpm All

Baby Steam Care

1000 rpm Up to 1000 rpm

Sportswear

800 rpm Up to 800 rpm

Delicates

800 rpm Up to 800 rpm

Wool

800 rpm Up to 800 rpm

Quick 30

800 rpm All

Rinse+Spin

1400 rpm All

: Laundry load

h:mm

: Programme duration

kWh

: Energy consumption

℃

: Maximum temperature inside the treated

textile

Litres

: Water consumption

rpm

: Maximum spin speed

: Remaining moisture at the end of spinning phase. The higher is the spin speed, the higher is the

noise and the lower is the remaining moisture.

Programme Intensive Pre Wash

OPERATION

Common Programmes

*1 It is able to clean normally soiled cotton laundry declared to be washable at 40 ℃ or 60 ℃, together in

the same cycle, and that this programme is used to assess the compliance with the EU ecodesign

legislation (EU 2019/2023).

NOTE

• The values for the common programs, with the exception of the

Eco 40-60

cycle, are indicative only.

• Regulation EU 2019/2023, valid from 1st March 2021, is related to the Energy Efficiency classes by

Regulation EU 2019/2014.

• Scan the QR code on the energy label supplied with the appliance, which provides a web link to the

information related to the performance of the appliance in the EU EPREL database. Keep the energy

label for reference together with the owner's manual and all other documents supplied with the

appliance.

• The model name can be found on the rating label of the appliance, open the door which is just around

the opening to the drum.

• To find the same information in EPREL, visit

https://eprel.ec.europa.eu

and search using the model

name. (Valid from 1st March 2021)

Programme kg h:mm kWh ℃Litres rpm %

Cotton

20 ℃---20--44

Cotton

60 ℃---60--44

Mixed Fabric

------44

Quick 30

---50--44

Cotton

Intensive

---41--44

Eco 40-60

(Full)

---41--44

Eco 40-60

(Half)

---50--44

Eco 40-60

(Quarter)

---41--44

OPERATION

ENGLISH

Extra Options and

Functions

You can use the extra options and functions to

customize the programmes.

Customizing a Washing

Programme

Each programme has default settings that are

selected automatically. You may also customize

these settings using these buttons.

Temp.

This button selects the wash temperature for the

selected programme.

• Press the

Temp.

button until the desired setting

is lit.

• Select the water temperature suitable for the

type of load you are washing. Follow the

garment fabric care labels for best results.

Spin

The spin intensity level can be selected by pressing

this button repeatedly.

• Press the

Spin

button to select spin speed.

NOTE

• If

is selected by pressing the

Spin

button, it will

still rotate for a short time to drain quickly.

Intensive

This function is used to wash normal and heavily

soiled clothes.

• Press the

Intensive

button.

Follow the next steps to customize a

washing programme:

Prepare the clothes and load the drum.

Press the

Power

button.

Add detergent.

Select a washing programme.

Customize the washing programme (

Temp.

Spin

and

Intensive

) as necessary.

Press the

Start/Pause

button.

Only Using a Spin Function

Prepare the clothes and load the drum.

Press the

Power

button.

• Do not select a washing programme and do

not add a detergent.

Press the

Spin

button.

Press the

Start/Pause

button.

NOTE

• If you select the washing programme, you will be

unable to select a spin only. If this occurs, press

Power

button twice to cycle the machine off and

back on.

Using Basic Options

You can customize the programmes by using the

following basic options:

Pre Wash

This option is recommended when washing a

heavily soiled load.

Press the

Power

button.

Select a washing programme.

Press the

Pre Wash

button as necessary.

Press the

Start/Pause

button.

Delay End

You can set this function so that the appliance

starts automatically and finishes after a specified

time interval.

OPERATION

Press the

Power

button.

Select a washing programme.

Press the

Delay End

button as necessary.

Press the

Start/Pause

button.

NOTE

• Except for LED of the

Delay End

button, all LEDs

on the control panel will be turned off within 20

minutes. This feature may vary depending on

the model purchased.

• The delay time is the time to the end of the

programme, not the start. The actual running

time may vary due to water temperature, clothes

and other factors.

• To cancel the function, the

Power

button should

be pressed.

• Avoid using liquid detergent for this function.

Settings

Child Lock

Use this option to disable the controls. This

function can prevent children from changing cycles

or operating the appliance.

NOTE

• Once this function is set, all buttons are locked

except the

Power

button.

• When the controls are locked,

and the

remaining time are alternatively shown on the

display during the wash while this function is

engaged.

• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other functions.

Locking the Control Panel

Turn on the power.

Press and hold the

Spin

and

Temp.

buttons at

the same time for 3 seconds to activate this

function.

• A beeper will sound, and

will appear on

the display.

Unlocking the Control Panel

Turn on the power.

Press and hold the

Spin

and

Temp.

buttons at

the same time for 3 seconds to deactivate this

function.

SMART FUNCTIONS

ENGLISH

SMART FUNCTIONS

LG ThinQ Application

The

LG ThinQ

application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Feature

Communicate with the appliance from a

smartphone using the convenient smart features.

Smart Diagnosis

This function provides useful information for

diagnosing and solving issues with the appliance

based on the pattern of use.

Installing the LG ThinQ

Application

Search for the

LG ThinQ

application from the

Google Play Store or Apple App Store on a

smartphone. Follow instructions to download and

install the application.

Smart Diagnosis

This feature is only available on models with the

logo.

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using Audible Diagnosis to

Diagnose Issues

Follow the instructions below to use the audible

diagnosis method.

• Launch the

LG ThinQ

application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions for audible diagnosis provided

in the

LG ThinQ

application.

Press the

Power

button to turn on the

appliance.

• Do not press any other buttons.

Place the mouthpiece of your smartphone

close to the

logo.

Press and hold the

Temp.

button for 3 seconds

or longer while holding the smartphone

mouthpiece to the logo until the data transfer

is complete.

• Keep the smartphone in place until the data

transfer has finished. Time remaining for

data transfer is displayed.

After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the smartphone

while the tones are being transmitted.

Max.

10 mm

Max.

10 mm

MAINTENANCE

WARNING

• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning

may result in serious injury, fire, electric shock, or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the

finish.

Cleaning After Every Wash

What to Clean

Always remove items from the washing machine as

soon as the cycle is complete. Leaving damp items

in the washing machine can cause wrinkling, colour

transfer, and odour.

• After the wash cycle is finished, wipe the door

and door seal to remove any moisture.

• Leave the door slightly open to dry the drum.

• Wipe the appliance with a dry cloth to remove

any moisture.

WARNING

• Leave the door open to dry inside of the

appliance only if the children are supervised at

home.

Cleaning the Exterior

Proper care of your appliance can extend the

service life.

Exterior

• Immediately wipe off any spills.

• Wipe with a damp cloth and then again with a

dry cloth ensuring there is no moisture in

cabinet joints or crevices.

• Do not press on the surface or the display with

sharp objects.

Door

• Wash with a damp cloth on the outside and

inside and then dry with a soft cloth.

WARNING

• Do not attempt to separate any panels or

disassemble the appliance. Do not apply any

sharp objects to the control panel in order to

operate the appliance.

MAINTENANCE

ENGLISH

Cleaning the Appliance

Periodically & Performing

an Emergency Water

Evacuation

Tub Clean

This is a special function to help clean the inside of

the appliance by soaking, washing, rinsing and

spinning.

Run this function

once a month

(or more often if

needed) to reduce build-up of detergent and

softener and other residue.

• If there is a bad smell or mildew inside the

appliance, run this function

once a week for 3

weeks

in addition to the regularly prompted

intervals.

NOTE

• The

tcL

message will be displayed to alert to the

recommendation of operating this function.

Remove any clothing or items from the

appliance and close the door.

Open the dispenser drawer and add anti

limescale powder to the main wash

compartment.

• Tablets can be placed directly into the drum

as an alternative to powder.

Close the dispenser drawer slowly.

Turn on the power, and then press the

Delay

End

and

Pre Wash

buttons at the same time

for 3 seconds.

Press the

Start/Pause

button to start.

Leave the door open to dry the inside of the

appliance completely.

• When the inside of the appliance is not dried

completely, it may cause a bad smell or

mildew.

WARNING

• Leave the door open to dry inside of the

appliance only if the children are supervised at

home.

Cleaning the Water Inlet Filter

The water inlet filter collects lime or any sediment

that may be in water that is supplied to the

appliance. Clean the inlet filter every six months or

so, or more often if the water is very hard or

contains traces of limescale.

• Turn off the water supply taps to the appliance if

the appliance is to be left for a certain period of

time (e.g. holiday), especially if there is no floor

drain (gully) in the immediate vicinity.

•

error message will be displayed on the

control panel when the water is not entering the

detergent drawer.

Turn off the power and the water tap and then

unscrew the water inlet hose.

Remove the water inlet filter with small pliers

and then clean the filter using a medium bristle

tooth brush.

MAINTENANCE

Cleaning the Drain Pump Filter

and Performing an Emergency

Water Evacuation

The drain filter collects threads and small objects

that may have been accidentally left in the clothes.

Make sure that the filter is clean every six months

to ensure smooth running of your appliance.

Allow the water to cool before cleaning the drain

pump filter. Open the door in an emergency or

perform an emergency water evacuation.

Unplug the appliance.

Open the cover cap and pull out the drain tube.

Remove the drain plug from the drain tube first

, and then drain the water. Then slowly

unscrew the drain pump filter

to drain the

remaining water and then proceed to remove

any debris or objects from the filter.

After cleaning the drain pump filter, carefully

reinsert the filter and screw the drain cap back

in clockwise carefully to avoid cross threading

and leakage. Reinsert the plug back into the

drain tube and place the tube into its holder.

Close the cover cap.

CAUTION

• Be careful when draining, as the water may be

hot.

• Run the drum cleaning programme once a

month (or more often, as needed) to remove

excess detergent and other debris.

Cleaning the Dispenser Drawer

Detergent and fabric softener can build up in the

dispenser drawer. Liquid detergents can remain

under the dispenser drawer and not dispense

completely. Remove the drawer and inserts and

check for build-up of cleaning products

once or

twice a month

Remove the detergent dispenser drawer by

pulling the drawer straight out until the drawer

stops.

• Then gently pull the drawer outward while

pressing hard the disengage button.

Remove the build-up of detergent and

softener.

• Rinse the drawer and the components of the

drawer with warm water to remove the

build-up from detergent and softener. Use

only water to clean the dispenser drawer.

Dry the drawer and the components of the

drawer with a soft cloth or towel.

To clean the drawer opening, use a cloth or

small, non-metal brush to clean the recess.

• Remove all residue from the upper and

lower parts of the recess.

Wipe any moisture off the recess with a soft

cloth or towel.

MAINTENANCE

ENGLISH

Reassemble the components of the drawer to

the proper compartments and insert the

drawer.

TROUBLESHOOTING

Operation of your appliance can lead to errors and malfunctions. The following tables contain possible

causes and notes for resolving an error message or malfunction. It is recommended to read the tables

carefully below in order to save your time and money that may cost for calling to LG Electronics service

centre.

Before Calling for Service

Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems

at an early stage. If the appliance does not function properly or does not function at all, check the following

tables before calling to LG Electronics service centre.

Error Messages

Symptoms Possible Cause & Solution

INLET ERROR

Water supply is not adequate in that location. Water does not enter

appliance or it enters slowly.

• Check another tap in the house.

Water supply tap is not completely open. Water does not enter the

appliance or it enters slowly.

• Open fully tap.

Water supply hose(s) are kinked.

• Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

• Check and clean the inlet valve filter after turning off the taps and

removing the hose connections to the washing machine.

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of

the appliance.

• The clothes may be too wet at the end of the cycle, rearrange the load to

allow proper spinning. Close the door and press

Start/Pause

button. It

may take a few moments before the appliance begins to spin. The door

must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the

spin cycle altogether if individual heavy articles (e.g. bath mat, bath

robe, etc.) are loaded.

• Add 1 or 2 similar items or smaller articles of clothes to help balance the

load. Close the door and press

Start/Pause

button. It may take a few

moments before the appliance begins to spin. The door must be locked

before spin can be achieved.

TROUBLESHOOTING

ENGLISH

Noises You Might Hear

WATER OUTLET ERROR

Drain hose is kinked or clogged. Water in the appliance does not drain

or drains slowly.

• Clean and straighten the drain hose.

The drain filter is clogged.

• Check and clean the drain filter.

dE1

dEz

dE4

DOOR ERROR

Door sensor malfunctions.

• Please call LG service centre. You can find your local LG service centre

phone number in the warranty card.

CONTROL ERROR

This is a control error.

• Unplug the power plug and call for service.

MOTOR LOCKED ERROR

Over load in motor.

• Let the appliance wait for 30 minutes until the motor is cooled down and

then, restart the cycle.

OVERFLOW ERROR

Water overfills due to a possible faulty water valve.

• Close the water tap. Unplug the power plug. Call for service.

PRESSURE SENSOR

ERROR

Water level sensor malfunctions.

• Close the water tap. Unplug the power plug. Call for service.

VIBRATION SENSOR

ERROR

Vibration sensor malfunctions.

• Call for service.

FROZEN FAILURE

Is supply/drain hose or drain pump frozen?

• Supply warm water into the drum in order to unfreeze the drain hose and

the drain pump. Cover the supply hose with wet and warm towel.

WATER LEAKAGE

Water leaks.

• Call for service.

POWER FAILURE

The appliance experienced a mains power failure.

• Restart the cycle.

Symptoms Possible Cause & Solution

Rattling and clanking

noise

Foreign objects, such as keys, coins, or safety pins may be in the drum.

• Stop the appliance, check the drum for foreign objects. If the noise

continues after the appliance is restarted, call for service.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

Operation

Thumping sound Heavy clothes may produce a thumping sound. This is usually normal.

• If the sound continues, the appliance is probably out of balance. Stop and

redistribute the clothes.

The clothes may be out of balance.

• Pause the programme and redistribute the clothes after the door unlocks.

Vibrating noise Package materials are not removed.

• Remove package materials.

The clothes may be unevenly distributed in the drum.

• Pause the programme and redistribute the clothes after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

• See the

Levelling the Appliance

instruction to adjust the levelling of the

appliance.

Floor not rigid enough.

• Check if the floor is sold and does not flex. See the

Installation Place

Requirements

to select the proper location.

Symptoms Possible Cause & Solution

Water is leaking. House drain pipes are clogged.

• Unclog waste pipes. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged

drain hose.

• Clean and straighten the drain hose. Check and clean the drain filter

regularly.

Drain pump filter cap is not fitted correctly.

• Refit the drain pump filter.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

ENGLISH

Appliance does not

operate.

Control panel has powered off due to inactivity.

• This is normal. Press the

Power

button to turn the appliance on.

Appliance is unplugged.

• Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off.

• Turn the water supply tap completely.

Controls are not set properly.

• Make sure that the programme is correctly set. Close the door and press

the

Start/Pause

button.

Door is open.

• Close the door and make sure that nothing is caught under the door

preventing it from closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The

appliance should be on a dedicated branch circuit. The appliance will

resume the programme where it stopped once power is restored.

Control needs to be reset.

• Press the

Power

button, then reselect the desired programme and press

the

Start/Pause

button.

Start/Pause was not pressed after a programme was set.

• Press the

Power

button, then reselect the desired programme and press

the

Start/Pause

button. The appliance is turned off if the

Start/Pause

button is not pressed within a certain time.

Extremely low water pressure.

• Check another tap in the house to make sure that household water

pressure is adequate.

Appliance is heating the water or making steam.

• The drum may stop operating temporarily during certain cycles, while

water is safely heated to a set temperature.

Buttons may not

function properly.

The Child Lock option is activated.

• Deactivate the

Child Lock

option if necessary.

Door does not open. The door cannot be opened for safety reasons once the appliance starts.

• This is normal. You can safely open the door after

turns off.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

Performance

Appliance is not filling

properly.

Inlet filter clogged.

• Make sure the inlet filters on the fill valves are not clogged.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Insufficient water supply.

• Make sure that both hot and cold water taps are turned on all the way.

Hot and cold supply hoses are reversed.

• Check supply hose connections.

Appliance does not

drain water.

Kinked drain hose.

• Ensure that the drain hose is not kinked.

Drain located higher than 1.2 m above the floor.

• Make sure that the drain hose is no higher than 1.2 m above the bottom of

the appliance.

Detergent is not

dispensed

incompletely or not

dispensed at all.

Too much detergent is used.

• Follow the guidelines provided by the detergent manufacturer.

Drain Pump Filter may be blocked.

• Clean the Drain filter.

Cycle time is longer

than usual.

The load is too small.

• Add more items to allow the appliance to balance the loads.

Heavy articles are mixed with lighter items.

• Always try to wash articles with similar weight in order to allow the

appliance to evenly distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled.

Cycle end is delayed Unbalance is detected or suds removing programme is on.

• This is normal. The time remaining shown on the display is only an

estimated duration. Actual time may vary.

Symptoms Possible Cause & Solution

Poor stain removal Previously set stains.

• Articles that have been previously washed may have stains which have

been set. These stains may be difficult to remove and may require hand

washing or pre-treating to aid in stain removal.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

ENGLISH

Staining Bleach or softener is dispensed too soon.

• Dispenser compartment is overfilled. It makes bleach or softer dispensed

rapidly. Always measure bleach or softener to prevent overfilling.

• Close the detergent dispenser slowly.

Bleach or softener was added directly to the clothes in the drum.

• Always use the detergent dispenser to ensure that bleach or softener is

properly dispensed at the right time in the programme.

Clothes were not properly sorted.

• Always wash dark colours separately from light colours and whites to

prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

Wrinkling Appliance is not unloaded promptly.

• Always remove items from the appliance as soon as the programme is

complete.

Appliance is overloaded.

• The appliance can be fully loaded, but the drum should not be tightly

packed with items. The door of the appliance should be closed easily.

Hot and cold water supply hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the supply hose

connections.

Spin speed may be too high.

• Set the spin speed to suit the garment type.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

Odour

Customer Care and Service

Contact an LG Electronics customer information centre.

• To find an LG Electronics authorised service personnel, visit our website at

www.lg.com

and follow the

instructions found there.

• Self-repair is not recommended as it could further damage the device and void the guarantee.

• Spare parts referenced in Regulation 2019/2023 are available for a minimum duration of 10 years.

Symptoms Possible Cause & Solution

Musty or mildewy

odour in appliance

Inside of drum is not cleaned properly.

• Run the

Tub Clean

function regularly.

The drain hose is not properly installed, causing siphoning (water

flowing back inside of the appliance).

• When installing the drain hose, make sure that it does not get kinked or

blocked.

The detergent dispenser is not cleaned regularly.

• Remove and clean the detergent dispenser, especially the top and the

bottom of the dispenser’s opening.

Odours can occur if the drain hose is not properly installed, causing

siphoning (water flowing back inside of the appliance).

• When installing the drain hose, make sure that it does not get kinked or

blocked.

If the detergent dispenser is not cleaned regularly, odours can occur

from mold or foreign substances.

• Remove and clean the detergent dispenser, especially the top and bottom

of the dispenser’s opening.