LG GBB72NSEFN User Manual
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OWNER'S MANUAL
FRIDGE&
FREEZER
Copyright © 2019-2020 LG Electronics Inc. All Rights Reserved
EN ENGLISH EL ΕΛΛΗΝΙΚA ES ESPAÑOL FR FRANÇAIS IT ITALIANO
NL NEDERLANDS PT PORTUGUÊS
MFL71400001
Rev.02_040920
TABLE OF CONTENTS
This manual may contain images or content
different from the model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS ...........................................................................3
IMPORTANT SAFETY INSTRUCTIONS .........................................................................3
CARING FOR THE ENVIRONMENT ...............................................................................9
Disposal of Your Old Appliance ........................................................................................9
INSTALLATION ..........................................................................................10
Before Installation ..........................................................................................................10
Dimensions and Clearances ..........................................................................................10
Ambient Temperature .....................................................................................................10
Accessories ....................................................................................................................11
Reversing Doors* ........................................................................................................... 11
Levelling the Appliance ..................................................................................................11
Connecting the Appliance ..............................................................................................11
Moving the Appliance ..................................................................................................... 11
OPERATION ..............................................................................................12
Parts and Functions .......................................................................................................12
Notes for Operation ........................................................................................................14
Control Panel .................................................................................................................15
Water Dispenser* ...........................................................................................................17
Water Dispenser tank* ...................................................................................................17
Ice Tray ..........................................................................................................................17
Fresh Converter* ............................................................................................................18
Fresh Vegetable Drawer* ...............................................................................................18
Folding Shelf* .................................................................................................................18
Other Functions .............................................................................................................19
SMART FUNCTIONS .................................................................................20
LG ThinQ Application .....................................................................................................20
Smart Diagnosis .............................................................................................................21
MAINTENANCE .........................................................................................23
Notes for Cleaning .........................................................................................................23
Cleaning the Door Basket ..............................................................................................23
Cleaning the Shelf ..........................................................................................................24
Cleaning the Vegetable Drawer .....................................................................................24
Cleaning the Crisper Cover ............................................................................................24
Cleaning the Freezer Drawer .........................................................................................25
Cleaning the Water Dispenser .......................................................................................25
TROUBLESHOOTING ...............................................................................26
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SAFETY INSTRUCTIONS
The following safety guidelines are intended to prevent unforeseen risks or
damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described
below.
This symbol is displayed to indicate matters and operations that can
cause risk. Read the part with this symbol carefully and follow the
instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause serious
injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the minor
injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Children in the Household
•This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the appliance.
•If the appliance is equipped with a lock (some models only), keep the key out
of reach of children.
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EN
For use in Europe:
•This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
•Children aged from 3 to 8 years are allowed to load and unload refrigerating
appliances.
Installation
•This appliance should only be transported by two or more people holding the
appliance securely.
•Ensure that the socket outlet is properly grounded, and that the earth pin on
the power cord is not damaged or removed from the power plug. For more
details on grounding, inquire at an LG Electronics customer information
centre.
•This appliance is equipped with a power cord having an equipment-grounding
conductor and a grounding power plug. The power plug must be plugged into
an appropriate socket outlet that is installed and grounded in accordance with
all local codes and ordinances.
•If the power cord is damaged or the hole of the socket outlet is loose, do not
use the power cord and contact an authorized service centre.
•Do not plug the appliance into a multi socket adapter which does not have a
power cable (mounted).
•Do not modify or extend the power cable.
•The appliance should be connected to a dedicated power line which is
separately fused.
•Do not use a multi socket outlet which is not properly grounded (portable). In
case of using a properly-grounded multi socket outlet (portable), use the multi
socket outlet with the current capacity of the power code rating or higher and
use the multi socket outlet only for the appliance.
•Install the appliance in a place where is easy to unplug the power plug of the
appliance.
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EN
•Be careful not to point the power plug up or let the appliance lean against the
power plug.
•Install the appliance on a firm and level floor.
•Do not install the appliance in a damp and dusty place. Do not install or store
the appliance in any outdoor area, or any area that is subject to weathering
conditions such as direct sunlight, wind, rain, or temperatures below freezing.
•Do not place the appliance in direct sunlight or expose it to the heat from
heating appliances such as stoves or heaters.
•Be careful not to expose the rear of the appliance when installing.
•Be careful not to let the appliance door fall during assembly or disassembly.
•Be careful not to pinch, crush, or damage the power cable during assembly or
disassembly of the appliance door.
•Do not connect a plug adapter or other accessories to the power plug.
Operation
•Do not use the appliance for any purpose (storage of medical or experimental
materials or shipping) other than any domestic household food storage use.
•Unplug the power plug during a severe thunderstorm or lightening or when
not in use for a long period of time.
•Do not touch the power plug or the appliance controls with wet hands.
•Do not bend the power cable excessively or place a heavy object on it.
•If water penetrates electrical parts of the appliance, disconnect power plug
and contact an LG Electronics customer information centre.
•Do not place hands or metallic objects inside the area emitting the cold air,
cover or heat releasing grille on the back.
•Do not apply excessive force or impact to the back cover of the appliance.
•Do not put animals, such as pets into the appliance.
•Be careful of nearby children when you open or close the appliance door. The
door may bump the child and cause injury.
•Avoid the danger of children getting trapped inside the appliance. A child
trapped inside the appliance can cause suffocation.
•Do not place heavy or fragile objects, containers filled with liquid, combustible
substances, flammable objects (such candles, lamps, etc.), or heating
devices (such as stoves, heaters, etc.) on the appliance.
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•If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area immediately. This
appliance uses a refrigerant gas (isobutane, R600a). Although it uses a small
amount of the gas, it is still combustible gas. Gas leakage during appliance
transport, installation or operation can cause fire, explosion or injury if sparks
are caused.
•Do not use or store flammable or combustible substances (ether, benzene,
alcohol, chemical, LPG, combustible spray, insecticide, air freshener,
cosmetics, etc.) near the appliance.
•Immediately unplug the power plug and contact an LG Electronics customer
information centre if you detect a strange sound, odour, or smoke coming
from the appliance.
•Fill with potable water only into icemaker or dispenser water tank.
•Do not damage the refrigerant circuit.
•Do not place any electronic appliance (such as heater and mobile phone)
inside the appliance.
Maintenance
•Disconnect the power cord before cleaning the appliance or replacing the
inside lamp (where fitted).
•Securely plug the power plug in the socket outlet after completely removing
any moisture and dust.
•Never unplug the appliance by pulling on the power cable. Always grip the
power plug firmly and pull straight out from the socket outlet.
•Do not spray water or inflammable substances (toothpaste, alcohol, thinner,
benzene, flammable liquid, abrasive, etc.) over the interior or exterior of the
appliance to clean it.
•Do not clean the appliance with brushes, cloths or sponges with rough
surfaces or which are made of metallic material.
•Only qualified service personnel from LG Electronics service centre should
disassemble, repair, or modify the appliance. Contact an LG Electronics
customer information centre if you move and install the appliance in a
different location.
•Do not use a hair drier to dry the inside of the appliance or place a candle
inside to remove the odours.
•Do not use mechanical devices or other means to accelerate the defrosting
process.
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Disposal
•When discarding the appliance, remove the door gasket while leaving the
shelves and baskets in place and keep children away from the appliance.
•Dispose of all packaging materials (such as plastic bags and styrofoam) away
from children. The packaging materials can cause suffocation.
Technical Safety
•Keep ventilation openings, in the appliance enclosure or in the built-in
structure, clear of obstruction.
•Do not use electrical appliances inside the refrigerator.
•The refrigerant and insulation blowing gas used in the appliance require
special disposal procedures. Consult with service agent or a similarly qualified
person before disposing of them.
•Refrigerant leaking out of the pipes could ignite or cause an explosion.
•The amount of refrigerant in your particular appliance is shown on the
identification plate inside the appliance.
•Never start up an appliance showing any signs of damage. If in doubt, consult
your dealer.
•This appliance is intended to be used in household and similar applications
only. It should not be used for commercial, or catering purposes, or in any
mobile application such as a caravan or boat.
•Do not store explosive substances such as aerosol cans with a flammable
propellant in this appliance.
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can ignite and
cause a fire if you do not take care.
•This appliance contains a small amount of isobutane refrigerant (R600a),
but it is also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating circuit are
damaged.
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•If a leak is detected, avoid any naked flames or potential sources of ignition
and air the room in which the appliance is standing for several minutes. In
order to avoid the creation of a flammable gas air mixture if a leak in the
refrigerating circuit occurs, the size of the room in which the appliance is used
should correspond to the amount of refrigerant used. The room must be 1 m²
in size for every 8 g of R600a refrigerant inside the appliance.
•When positioning the appliance, ensure the supply cord is not trapped or
damaged.
•Do not locate multiple portable socket-outlets or portable power supplies at
the rear of the appliance.
CAUTION
To reduce the risk of minor injury to persons, malfunction, or damage to
the product or property when using this product, follow basic precautions,
including the following:
Installation
•Do not tilt the appliance to pull or push it when transporting.
•Make sure not to get a body part such as a hand or foot stuck while moving
the appliance.
Operation
•Do not touch frozen food or the metal parts in the freezer compartment with
wet or damp hands. It may cause frostbite.
•Do not place glass containers, bottles or cans (especially those containing
carbonated drinks) in the freezer compartment, shelves or ice bin that will be
exposed to temperatures below freezing.
•The tempered glass on the front side of the appliance door or the shelves can
be damaged by an impact. If it is broken, do not touch it with hands.
•Do not hang from the appliance doors, storage room, shelf or climb up into it.
•Do not store an excessive amount of water bottles or containers for side
dishes on the door baskets.
•Prevent animals from nibbling on the power cable or water hose.
9
EN
•Do not open or close the appliance door with excessive force.
•If the hinge of the appliance door is damaged or operates improperly, stop
using the appliance and contact an authorized service centre.
•Do not clean glass shelves or covers with warm water when they are cold.
They may break if exposed to sudden temperature changes.
•Never eat frozen foods immediately after they have been taken out in the
freezer compartment.
•Do not use a thin crystal cup or chinaware when dispensing.
•Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
•Do not insert the shelves upside down. The shelves may fall.
•To remove frost from the appliance, contact an LG Electronics customer
information centre.
•Dispose of the ice inside the ice bin in the freezer compartment during an
extended power outage.
CARING FOR THE ENVIRONMENT
Disposal of Your Old Appliance
•This crossed-out wheeled bin symbol indicates that waste electrical and electronic products
(WEEE) should be disposed of separately from the municipal waste stream.
•Old electrical products can contain hazardous substances so correct disposal of your old appliance
will help prevent potential negative consequences for the environment and human health. Your
old appliance may contain reusable parts that could be used to repair other products, and other
valuable materials that can be recycled to conserve limited resources.
•You can take your appliance either to the shop where you purchased the product, or contact your
local government waste office for details of your nearest authorised WEEE collection point. For the
most up to date information for your country please see www.lg.com/global/recycling.
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Before Installation
Dimensions and Clearances
•Too small of a distance from adjacent items may result in the degradation of freezing capability and increased
electricity costs. Allow over 50 mm of clearance from each adjacent wall when installing the appliance.
A
C
B
DEFG
H
DE
FG
H
Type
AT
ype B
Size [mm]
Type A Type B
A
595 595
B 1860/2030 1860/2030
C 682 677
D 615 610
E 664 659
F 682 677
G 1230 1225
H 995 995
INSTALLATION
Ambient Temperature
•The appliance is designed to operate within a limited
range of ambient temperatures, depending on the
climate zone.
•The internal temperature could be affected by the
location of the appliance, the ambient temperature,
the frequency of door opening and so on.
•The climate class can be found on the rating label.
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate) +10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
•The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 43 ºC.
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Accessories
*1:This feature is only available on some models.
a b c
a Lower Hinge*1
b Cord Holder*1
c Sticker*1
Reversing Doors*
* This feature varies depending on the model purchased.
Your appliance is designed with reversible doors, so that
they may open from either the left or right hand side to
suit your kitchen design.
NOTE
•Reversing the doors must be performed by the
qualified personnel of LG Electronics. If not, the doors
will not be covered by the warranty.
Levelling the Appliance
To avoid vibration, the unit must be levelled.
If required, adjust the leveling screws to compensate for
the uneven floor.
The front should be slightly higher than the rear to aid in
door closing.
Levelling screws can be turned easily by tipping the
cabinet slightly.
Turn the levelling screws counterclockwise m to raise
the unit, clockwise n to lower it.
Connecting the Appliance
After installing the appliance, connect the power plug
into a socket outlet.
NOTE
•After connecting the power supply cord (or plug) to
the outlet, wait 2 or 3 hours before you put food into
the appliance. If you add food before the appliance
has cooled completely, your food may spoil.
Moving the Appliance
1 Remove all food from inside the appliance.
2 Pull the power plug out, insert and fix it into the
power plug hook at the rear or on top of the
appliance.
3 Tape parts such as shelves and the door handle to
prevent from falling off while moving the appliance.
4 Move the appliance with more than two people
carefully. When transporting the appliance over a
long distance, keep the appliance upright.
5 After installing the appliance, connect the power
plug into a socket out to switch on the appliance.
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OPERATION
Parts and Functions
* This feature varies depending on the model purchased.
Smart Diagnosis Unit*
This function is used when contacting LG Electronics customer information centre to help make an accurate
diagnosis when the appliance operates abnormally or a failure occurs.
LED Lamp
The LED lamps inside the appliance light up when you open the door.
Fridge Shelf
This is where refrigerated foods and other items are stored.
•The shelf height can be adjusted by inserting the shelf in another groove of different height.
•Store the foods with higher moisture content at the front of the shelf.
•The actual number of shelves will differ from model to model.
/Bottle Rack*
This is where drinks tall bottles or containers are stored.
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Folding Shelf*
This is where refrigerated foods and high items are stored.
Fresh Vegetable Drawer*
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity controller.
•The appearance or components of the appliance may differ from model to model.
•Refrigerated foods and other food items can be stored on top of the vegetable box.
Fresh Converter*
As a chill compartment, this is where meat, fish and vegetables are stored. Help maintain freshness by
adjusting the humidity controller located in the back of the fridge compartment.
•For more space, you can use chill area without chill compartment drawer.
Movable Egg Tray*
This is where eggs are stored.
•You can move it to and use it at a desired position as needed. However, do not use it as the ice bin or
place it on the shelf on top of the fridge or the vegetables drawer.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Water Dispenser Tank*
This is where water to supply the dispenser or the automatic icemaker is stored. It requires manual filling.
(Non plumbed models only)
Ice Tray
This is where ice is produced and stored.
•For more space, you can remove the ice tray or ice cubes bucket.
Freezer Drawer
This is for long-term storage of frozen items.
CAUTION
•Do not store short bottles or containers on the bottle rack. The items may fall and cause an injury or appliance
damage.
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Notes for Operation
•Users should keep in mind that frost can form. If the
door is not closed completely, if the humidity is high
during the summer, or if the freezer door is opened
frequently.
•Ensure there is sufficient space between food stored
on the shelf or door basket to allow the door to close
completely.
•Opening the door for long periods can cause
a significant increase of the temperature in the
compartments of the appliance.
•If the refrigerating appliance is left empty for long
periods, switch off, defrost, clean, dry, and leave the
door open to prevent mould developing within the
appliance.
Suggestion for Energy Saving
•Ensure there is sufficient space between stored foods.
This allows cold air to be circulated evenly and lowers
electricity bills.
•Store hot food only after it has cooled in order to
prevent dew or frost.
•When storing food in the freezer compartment, set
the freezer temperature lower than the temperature
indicated on the food.
•Do not put food near the temperature sensor of the
fridge compartment. Keep a distance of at least 3 cm
from the sensor.
•Note that a temperature rise after defrosting has a
permissible range in the appliance specifications. If
you wish to minimise the impact this may have on the
food storage due to a temperature rise, seal or wrap
the stored food in several layers.
•The automatic defrosting system in the appliance
ensures that the compartment remains free of ice
build up under normal operating conditions.
Storing Foods Effectively
•Store frozen food or refrigerated food inside sealed
containers.
•Check the expiration date and label (storage
instructions) before storing food in the appliance.
•Do not store food for a long period of time (more than
four weeks) if it spoils easily at a low temperature.
•Place the refrigerated food or frozen food in each
fridge or freezer compartment immediately after
purchasing.
•Store raw meat and fish in suitable containers in the
refrigerator, so that it is not in contact with or drip onto
other food.
•Avoid refreezing any food which has been completely
thawed. Freezing any food which has been
completely thawed again will lower its taste and
nutrition.
•Do not wrap and store vegetables with newspaper.
Printing material of newspaper or other foreign
substances may smear and contaminate food.
•Do not overfill the appliance. Cold air can not circulate
properly if the appliance is overfilled.
•If you set an excessively low temperature for food, it
may become frozen. Do not set a temperature lower
than the required temperature for the food to be
stored correctly.
•For more space, you can remove bottle rack, egg tray,
ice tray and fresh converter drawer.
Max Freezing Capacity
•The Express Freeze function will set the freezer to its
maximum freezing capacity. This generally takes up to
24 hours and automatically switches off.
•If the maximum freezing capacity is to be used,
Express Freeze must be switched on for seven
hours before fresh produce is placed in the freezer
compartment.
Maximum Storage
•To get better air circulation, insert all drawers.
•If large quantities of food are to be stored, all the
freezer drawers shall be taken out of the appliance
and the food shall be stacked directly on the freezer
shelves in the freezer compartment.
NOTE
•To remove the drawers, first pick the food out of
drawers. Then use the handle of drawers, pull out the
drawers carefully. It may cause injury.
•The shape of each drawer may be different, insert in
the right position.
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Control Panel
Units and Functions
<Type 1> On the Fridge Door <Type 2> Inside the Fridge
Fridge Temperature
•This sets the fridge target temperature.
Express Cool
•This sets Express Cool functions.
Freezer Temperature
•This sets the freezer target temperature.
Express Freeze
•This sets Express Freeze functions.
Eco Friendly
•This controls the Power Save mode for
lowering energy consumption.
Wi-Fi
•This sets the appliance to connect to your
home’s Wi-Fi network.
Lock
•This locks the buttons on the control panel.
NOTE
•The actual control panel may differ from model to model.
•The control panel will turn off automatically for energy saving.
•If there is any finger or skin contacts to the control panel while cleaning it, the button function may operate.
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Setting the Temperature
This sets the fridge temperature or freezer temperature.
•Press the Fridge button or Freezer button to adjust
the temperature.
•The temperature can be adjusted.
−Fridge : from 1 °C to 7 °C
−Freezer : from -15 °C to -23 °C
•The initial temperature is set.
−Fridge : 3 °C
−Freezer : -18 °C
•The actual inner temperature varies depending on the
food status, as the indicated setting temperature is a
target temperature, not actual temperature within the
appliance.
NOTE
•The default temperature setting may vary depending
on the appliance.
•Wait until 2 or 3 hours have passed after connecting
the appliance to the outlet before storing food in the
appliance.
Setting Express Freeze
The function can quickly freeze a large amount of ice or
frozen foods.
•When you press the Express Freeze button for 3
seconds, the Express Freeze icon lights on the
control panel.
•The function is enabled and disabled in turn each time
you press the button.
•The Express Freeze function automatically terminates
after a specific period (around 24 hours) has passed.
NOTE
•When Express Freeze is switched on, noise may
occur and energy consumption may increase.
Setting Express Cool
The function can quickly cool a large amount of foods.
•When you press the Express Cool button for 3
seconds, the Express Cool icon lights on the control
panel.
•The function is enabled and disabled in turn each time
you press the button.
•The Express Cool function automatically terminates
after a specific period (around 7 hours) has passed.
NOTE
•When Express Cool is switched on, noise may occur
and energy consumption may increase.
Setting Eco Friendly
•The function makes the fridge-freezer work in the
power saving mode which is useful when you are
away on a holiday as it reduces energy consumption.
•Pressing the Eco Friendly button starts the operation
with the lamp on, and pressing it again stops the
operation.
•When the Eco Friendly mode is on, the other
buttons will not operate. When you finish using the
Eco Friendly mode, turn it off so that other buttons
work and the refrigerator returns to its previous
temperature setting.
Setting and Resetting Lock
This locks the buttons on the control panel.
•Press and hold the Lock button for three seconds.
When the Lock function is set, all buttons are locked.
NOTE
•You must deactivate Lock function before you can
access any other functions.
High Temperature Alarm
When the freezer temperature goes too high due to
power failure, the freezer temperature LED lamp blinks
and an alarm sounds.
•Press the Freezer button to stop.
•If the temperature is sufficiently cold, the blinking and
alarm will automatically stop.
•This function operates:
−When the refrigerator is turned on.
−When the freezer compartment gets too warm.
−When there is a power outage that lasts for a long
period of time.
−When large amounts of warm food are placed in
the freezer compartment.
−When the freezer door is left open for too long or
too frequently.
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Water Dispenser*
* This feature varies depending on the model purchased.
Press the lever a of the water dispenser to get cold
water.
a
CAUTION
•Keep children away from the dispenser to prevent
children playing with or damaging the controls.
•Clean the water dispensing system if they have not
been used for 48 hours. Flush the water system
connected to a water supply if water has not been
drawn for 5 days.
•To clean the water dispensing system, flush the water
through the dispenser about 5 minutes and throw
away the first few batches of ice.
NOTE
•If you open the freezer door while water is being
dispensed, the water supply will stop.
•If you open the fridge door while water is being
dispensed, dispensing will be paused.
•If the cup rim is small, water may splash out of the
glass or miss it completely.
•Use a cup with a rim of over 68 mm in diameter when
dispensing water.
Water Dispenser tank*
* This feature varies depending on the model purchased.
1 Open the cap (small cover) on the top of the water
tank.
2 Fill the water tank with potable water and close the
cap (small cover).
•The water tank can hold up to 2.3 L.
CAUTION
•Children should not be allowed near the dispenser
tank. If the child drops the water dispenser tank while
it is completely filled with water , injury may occur. Do
not fill the water tank with drinks other than water of
fill with hot water.
•Do not apply excessive force or impact when
removing or assembling the water dispenser tank.
Doing so can cause appliance damage or injury.
NOTE
•Before using the water dispenser tank after installing
the appliance, it should be washed before filling it with
water.
•Check if the water dispenser tank has been placed on
the appliance correctly. If it is not assembled correctly,
water may leak from the tank into the appliance.
•If there is no water in the water dispenser tank, the
water function of the dispenser cannot be used.
Check if there is water in the water dispenser tank
and then fill it with water if there is not.
•Sound from the water tank will be normal when
supplying water to the dispenser. It is not a sign of
malfunction.
Ice Tray
Fill the ice tray with water.
WARNING
•Fill with potable water only.
CAUTION
•Check whether there is any ice remaining in the ice
tray before putting water into it.
•Do not slam the freezer door after filling the ice tray
with water.
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•If you open and close the freezer door frequently, it
may take longer for the water to freeze.
•The time it takes for the water to freeze may vary
according to the season.
•The temperature inside the appliance can take up
to 24 hours to stabilize after initial installation. Water
may take longer to freeze because of this.
•Be careful when handling the ice as the edges of the
ice may be sharp.
NOTE
•If the ice tray is overfilled, the ice may stick together
and be difficult to remove.
•Press the Express Freeze button on the control panel
to make ice quickly.
•Do not store ice that has not frozen completely.
Unfrozen water could cause the ice to clump together.
•Be careful not to use excessive force when twisting
the ice tray. Doing so could break the ice tray.
•To easily remove ice, fill water up the tray in advance.
Fresh Converter*
* This feature varies depending on the model purchased.
As a chill compartment, the temperature in the fresh
converter can be controlled by sliding the lever a,
where located in front of compartment, in either direction.
When keeping vegetables after setting up Meat or Fish,
the cold injury may occur.
b For storing vegetables. (Recommended)
c For storing fish.
d For storing meat.
Fresh Vegetable Drawer*
* This feature varies depending on the model purchased.
Vegetable compartment can adjust the humidity by
moving the knob a.
b For storing vegetables. (Recommended)
c For storing fruit.
Folding Shelf*
* This feature varies depending on the model purchased.
Store taller items, such as a gallon container or bottles,
by pushing the front half of the shelf underneath the
back half the shelf. Pull the front of the shelf forward to
return to a full shelf.
1 Lift the front side of the shelf and shift it on its back
side.
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2 Lift the front side of the shelf and shift it under its
back side. From this position, both sides of the shelf
can be lifted up to free more space.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second intervals if the
fridge door is left open or not completely closed for one
minute.
•Contact the LG Electronics customer information
centre if the alarm sound continues even after closing
the door.
Failure Detection
The appliance can automatically detect problems during
the operation.
•If a problem is detected, the appliance may not
operate and an error code is displayed even when
any button is pressed.
•When this occurs, do not turn off the power and
immediately contact the LG Electronics customer
information centre. If you turn off the power, the
repair technician from the LG Electronics customer
information centre may have difficulty finding the
problem.
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LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to communicate
with the appliance using a smartphone.
LG ThinQ Application Features
Communicate with the appliance from a smart phone
using the convenient smart features.
Smart Diagnosis
•If you experience a problem while using the
appliance, this smart diagnosis feature will help you
diagnose the problem.
Settings
•Allows you to set various options on the refrigerator
and in the application.
NOTE
•If you change your wireless router, Internet service
provider, or password, delete the registered appliance
from the LG ThinQ application and register it again.
•The application is subject to change for appliance
improvement purposes without notice to users.
•Functions may vary by model.
Before Using LG ThinQ Application
1 Check the distance between the appliance and the
wireless router (Wi-Fi network).
•If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2 Turn off the Mobile data or Cellular Data on your
smartphone.
3 Connect your smartphone to the wireless router.
NOTE
•To verify the Wi-Fi connection, check that Wi-Fi f
icon on the control panel is lit.
•The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
•LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
•If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
•The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•The network connection may not work properly
depending on the Internet service provider.
•The surrounding wireless environment can make the
wireless network service run slowly.
•The appliance cannot be registered due to problems
with the wireless signal transmission. Unplug the
appliance and wait about a minute before trying
again.
•If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
•The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
•Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.
•If the security protocol of the router is set to WEP, you
may fail to set up the network. Please change it to
other security protocols (WPA2 is recommended) and
register the product again.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google
Play Store or Apple App Store on a smart phone. Follow
instructions to download and install the application.
SMART FUNCTIONS
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Connecting to Wi-Fi
The Wi-Fi button, when used with the LG ThinQ
application, allows the appliance to connect to a home
Wi-Fi network. The Wi-Fi icon shows the status of the
appliance’s network connection. The icon illuminates
when the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG ThinQ application and follow the instructions
in the application to register the appliance.
Re-registering the Appliance or Registering
Another User
Press and hold the Wi-Fi button for 3 seconds to
temporarily turn it off. Run the LG ThinQ application and
follow the instructions in the application to register the
appliance.
NOTE
•To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. Wi-Fi f icon will be
turned off.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and
other open source licenses, that is contained in this
product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms,
warranty disclaimers and copyright notices are available
for download.
LG Electronics will also provide open source code to you
on CD-ROM for a charge covering the cost of performing
such distribution (such as the cost of media, shipping,
and handling) upon email request to opensource@lge.
com. This offer is valid for a period of three years after
our last shipment of this product. This offer is valid to
anyone in receipt of this information.
Smart Diagnosis
This feature is only available on models with the c or
d logo.
NOTE
•For reasons not attributable to LGE’s negligence,
the service may not operate due to external factors
such as, but not limited to, Wi-Fi unavailability,
Wi-Fi disconnection, local app store policy, or app
unavailability.
•The feature may be subject to change without prior
notice and may have a different form depending on
where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped
appliance, it can transmit troubleshooting data to a
smartphone using the LG ThinQ application.
•Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible
diagnosis method.
•Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosis provided in the LG
ThinQ application.
Display panel is on the Fridge door
1 Press the Lock button to activate the lock function.
•If the display has been locked for over 5 minutes,
you must deactivate the lock and then reactivate
it.
2 Press and hold the Freezer button for three
seconds or longer.
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3 Open the fridge door and then hold the phone on
the upper left speaker.
4 After the data transfer is complete, the diagnosis will
be displayed in the application.
Display panel is inside the Fridge
door
1 Open the fridge door.
2 Press the Eco Friendly button.
•If the door has been open for longer than 60
seconds, close the door and repeat steps 1 and
2.
3 Hold the phone on the upper left speaker.
4 Press and hold the Freezer button for 3 seconds
while holding your phone in front of the speaker.
5 After the data transfer is complete, the diagnosis will
be displayed in the application.
NOTE
•For best results, do not move the phone while the
tones are being transmitted.
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Notes for Cleaning
•When removing a shelf or drawer from inside the
appliance, remove all stored foods from the shelf or
drawer to prevent injury or damage to the appliance.
−Otherwise, injury may occur due to the weight of
stored foods.
•If cleaning the outside air vents of the appliance by
means of vacuuming, then the power cord should
be unplugged from the outlet to avoid any static
discharge that can damage the electronics or cause
an electric shock.
•Detach the shelves and drawers and clean them with
water, and then dry them sufficiently, before replacing
them.
•Regularly wipe the door gaskets with a wet soft towel.
•Door basket spills and stains should be cleaned as
they can compromise storage ability of the basket and
could even be damaged.
•After cleaning, check if the power cable is damaged,
warm or improperly plugged.
•Keep the air vents on the exterior of the appliance
clean.
−Blocked air vents can cause fire or appliance
damage.
•When cleaning the inside or outside of the appliance,
do not wipe it with a rough brush, toothpaste, or
flammable materials. Do not use cleaning agents
containing flammable substances.
−This may cause discoloration or damage to the
appliance.
−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable liquid,
abrasive, etc.
•For the appliance exterior, use a clean sponge or soft
cloth and a mild detergent in warm water. Do not use
abrasive or harsh cleaners. Dry thoroughly with a soft
cloth.
•Never clean the shelves or containers in the
dishwasher.
−The parts may become deformed due to the heat.
•Clean regularly surfaces that can come in contact with
food and accessible drainage systems.
•If the appliance is equipped with an LED lamp, do not
remove lamp cover and LED lamp in any attempt to
repair or service it. Please, contact the LG Electronics
customer information centre.
Cleaning the Door Basket
Removing the Fridge Door Basket
Hold both edges of the basket and remove it by lifting it
upward.
Refitting the Fridge Door Basket
1 Hold both edges of the door basket, gently push
one edge to assemble, and then in the same
manner assemble the other edge.
2 After assembling, tap the door basket gently to fix it
horizontally.
MAINTENANCE
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Cleaning the Shelf
Removing the Fridge Shelf
Lift the rear edge of the fridge shelf and then pull it out.
1
2
Refitting the Fridge Shelf
Refit the shelf in the reverse order of the removal
process.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1 Remove the contents of the drawer. Hold the handle
of the vegetable drawer and pull it out completely
until it stops.
2 Lift the vegetable drawer up and remove it by
pulling it out.
CAUTION
•Note that injuries can be caused by the weight of
stored foods when removing the vegetable drawer.
Refitting the Vegetable Drawer
Refit the vegetable drawer in the reverse order of the
removal process.
Cleaning the Crisper Cover
Removing the Crisper Cover
1 After removing the vegetable drawer cover, pull the
top section of the crisper cover down.
2 Remove the crisper cover by pulling it out.
Refitting the Crisper Cover
1 Place the protrusions inside the crisper cover on the
grooves inside the shelf.
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2 Insert the protrusions in front of the crisper cover
into the grooves in front of the shelf and push the
crisper cover up to assemble.
Cleaning the Freezer Drawer
1 Remove the contents of the drawer. Hold the handle
of the freezer drawer and pull it out completely until
it stops.
2 Lift the freezer drawer up and remove it by pulling
it out.
Refitting the Freezer Drawer
Refit the freezer drawer in the reverse order of the
removal process.
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due to spilled
ice or water. Wipe the entire area with a damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a clean cloth
as it may get dirty easily. Please note that lint from a
cloth may adhere to the outlet.
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TROUBLESHOOTING
Symptoms Possible Cause & Solution
There is no refrigeration
or freezing.
Is there a power interruption?
•Check the power of other appliances.
If the power plug unplugged from the outlet?
•Plug the power plug in the outlet properly.
There is poor
refrigeration or freezing. Is the fridge or freezer temperature set to its warmest setting?
•Set the fridge or freezer temperature to ‘Medium’.
Is the appliance in direct sunlight, or is it near a heat generating object such as
cooking oven or heater?
•Check the installation area and reinstall it away from heat generating objects.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
•Maintain an appropriate space between food.
Are the appliance doors completely closed?
•Completely close the door and make sure that stored food is not obstructing in the
door.
Is there enough space around the appliance?
•Adjust the installation position to make enough space around the appliance.
The appliance contains a
bad smell.
Is the fridge or freezer temperature set to ‘Warm’?
•Set the fridge or freezer temperature to ‘Medium’.
Did you put in food with a strong smell?
•Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
•Throw away rotten vegetables and clean the vegetable drawer. Do not store
vegetables too long in the vegetable drawer.
The inside lamp in the
appliance does not turn
on.
Does the inside lamp in the appliance turn off?
•It is not possible for customers to replace the inside lamp in the appliance as they are
not serviceable. If the inside lamp does not turn on, please contact the LG Electronics
customer information centre.
The appliance door is not
closed tightly.
Is the appliance leaning forward?
•Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
•Refit the shelves if needed.
Did you close the door with excessive force?
•If you apply too much force or speed when closing the door, it may remain briefly
open before closing. Make sure that you do not slam the door closed. Close without
force.
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Symptoms Possible Cause & Solution
It is difficult to open the
appliance door.
Did you open the door right after you closed it?
•If you try to open the appliance door within one minute after you closed it, you
may have difficulties because of the pressure inside the appliance. Try to open the
appliance door again in a few minutes so that the internal pressure stabilizes.
There is condensation
inside the appliance or
on the bottom of the
vegetable drawer cover.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Did you leave the appliance door open?
•Although the condensation will disappear soon after you close the appliance door,
you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•Condensation can form due to the temperature difference from the outside. Wipe out
the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
•Store food in a covered or sealed container.
Frost has formed in the
freezer compartment.
Doors may not be closed properly?
•Check if the food item inside the appliance is blocking the door and make sure that
the door is tightly closed.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Frost has formed in the
freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
•Make sure that air entry or exit is not blocked so that the air can circulate inside.
Is the freezer compartment overfilled?
•Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the appliance door
improperly closed?
•Frost or condensation can form if the outside air penetrates inside the appliance.
Is the installation environment humid?
•Condensation can appear on the exterior of the appliance if the installation area is too
humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
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Symptoms Possible Cause & Solution
The appliance is noisy
and generates abnormal
sounds.
Is the appliance installed on a weak floor or improperly leveled?
•Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
•Adjust the installation position to allow enough clearance around the appliance.
Are objects scattered behind the appliance?
•Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
•Remove the object on top of the appliance.
The side or front of the
appliance is warm.
There are anti condensation pipes fitted to these areas of the appliance to reduce
condensation forming from around the door area.
•The heat releasing pipe to prevent condensation is installed on the front and side of
the appliance. You may feel it particularly hot right after the appliance is installed or
during the summer. You can be assured that this is not a problem and is quite normal.
There is water inside or
outside of the appliance.
Is there water leakage around the appliance?
•Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
•Check if the water is from the thawed frozen food or a broken or dropped container.
Water does not come out. The water dispenser tank may be empty? (Non plumbed models only)
•Fill the water dispenser tank.
Clicking noises
The defrost control will click when the automatic defrost cycle begins and ends.
The thermostat control (or appliance control on some models) will also click when
cycling on and off.
•Normal Operation
Rattling noises
Rattling noises may come from the flow of appliance, the water line on the back
of the unit (for plumbed models only), or items stored on top of or around the
appliance.
•Normal Operation
Appliance is not resting evenly on the floor.
•Floor is weak or uneven or leveling legs need to be adjusted. See the Door Alignment
section.
Appliance with linear compressor was moved while operating.
•Normal operation. If the compressor does not stop rattling after three minutes, turn
the power to the appliance off and then on again.
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Symptoms Possible Cause & Solution
Whooshing noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
•Normal Operation
Air is being forced over the condenser by the condenser fan.
•Normal Operation
Gurgling noises Appliance flowing through the cooling system
•Normal Operation
Popping noises Contraction and expansion of the inside walls due to changes in temperature.
•Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall, some of the
normal vibrations may make an audible sound.
•To eliminate the noise, make sure that the sides and back do not make any contact
with any wall or cabinet.
Your home appliance
and smartphone are not
connected to the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
•Find the Wi-Fi network connected to your smartphone and remove it, then register
your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
•Turn off the Mobile data of your smartphone and register the appliance using the
Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
•The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
•Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check
with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
•If the distance between the appliance and the router is too far, the signal may be
weak and the connection may not be configured correctly. Move the location of the
router so that it is closer to the appliance.
Memo