Table of Contents
LG GBB72NSUGN User Manual
Displayed below is the user manual for GBB72NSUGN by LG which is a product in the Fridge-Freezers category. This manual has pages.
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OWNER'S MANUAL
FRIDGE & FREEZER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
MFL70584303
Rev.07_121021
www.lg.com
Copyright © 2018-2022 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING............................................................................................................3
CAUTION .............................................................................................................9
CARING FOR THE ENVIRONMENT..................................................................11
INSTALLATION
Before Installation ...........................................................................................12
Levelling the Appliance ...................................................................................13
Turning on the Power......................................................................................14
Moving the Appliance for Relocation ............................................................14
OPERATION
Before Use ........................................................................................................15
Product Features..............................................................................................17
Control Panel ....................................................................................................19
Water Dispenser...............................................................................................20
Icemaker ...........................................................................................................21
Fridge Drawer...................................................................................................22
Shelf ...................................................................................................................23
Door Basket ......................................................................................................24
Freezer Drawer.................................................................................................24
SMART FUNCTIONS
LG ThinQ Application.......................................................................................25
Smart Diagnosis ...............................................................................................26
MAINTENANCE
Cleaning ............................................................................................................28
TROUBLESHOOTING
Before Calling for Service................................................................................29
3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic
precautions, including the following:
Technical Safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
4
SAFETY INSTRUCTIONS
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• Children aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
• This appliance is intended to be used in household and similar
applications such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses and by clients in hotels, motels and other residential
type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This refrigerating appliance is not intended to be used as a built-in
appliance.
•
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Do not damage the refrigerant circuit.
• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
5
SAFETY INSTRUCTIONS
ENGLISH
• Do not locate multiple portable outlet sockets or portable power
supplies at the rear of the appliance.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Keep ventilation openings, in the appliance enclosure or in the built-
in structure, clear of obstruction.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
• Do not tilt the appliance to pull or push it when transporting.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not use electrical appliances inside the refrigerator.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
• Disconnect the power cord before cleaning the appliance interior or
exterior.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
6
SAFETY INSTRUCTIONS
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas air
mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for every
8 g of R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where it is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
7
SAFETY INSTRUCTIONS
ENGLISH
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power cord rating or higher and use the multi socket outlet only for
the appliance.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
Operation
• Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
• Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
8
SAFETY INSTRUCTIONS
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such as candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
9
SAFETY INSTRUCTIONS
ENGLISH
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
CAUTION
CAUTION
• To reduce the risk of minor injury to persons, malfunction, or damage
to the product or property when using this product, follow basic
precautions, including the following:
Installation
• After unpacking, check the appliance for any damage that may have
occurred during transit.
• Wait for at least 3 to 4 hours in order to ensure the refrigerant circuit
is fully efficient.
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
10
SAFETY INSTRUCTIONS
• If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
• This appliance is equipped with maintenance-free LED interior light.
Do not remove cover or LED lamp in any attempt to repair or change
it. Contact an LG Electronics customer information centre.
• Do not clean glass shelves or covers with warm water when they are
cold. They may shatter if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
11
SAFETY INSTRUCTIONS
ENGLISH
CARING FOR THE ENVIRONMENT
Disposal of Your Old Appliance
• This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be
disposed of separately from the municipal waste stream.
• Old electrical products can contain hazardous
substances so correct disposal of your old appliance will
help prevent potential negative consequences for the
environment and human health. Your old appliance may
contain reusable parts that could be used to repair other
products, and other valuable materials that can be
recycled to conserve limited resources.
• You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country please see www.lg.com/global/recycling.
12
INSTALLATION
INSTALLATION
Before Installation
Dimensions and Clearances
Too small of a distance from adjacent items may result in the degradation of freezing capability and
increased electricity costs. Allow over 50 mm of clearance from each adjacent wall when installing the
appliance.
CAUTION
• Install the appliance on a firm and level floor.
a b
Size (mm)
Pocket Handle Bar Handle Pocket Handle Bar Handle
A 595 595 595 595
B 1 860 / 2 030 1 860 / 2 030 1 860 / 2 030 1 860 / 2 030
C 682 718 675 712
D 616 616 610 610
E 682 682 675 675
F-718-712
G 1 230 1 237 1 225 1 232
H 995 995 995 995
A
C
B
FEDG
H
E
DFG
H
13
INSTALLATION
ENGLISH
• Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
NOTE
• Refer to the label inside the appliance to determine which type your appliance is.
Ambient Temperature
• The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
• The internal temperatures could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
• The climate class can be found on the rating
label.
* Australia, India, Kenya
** Argentina
NOTE
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
Accessories
*1 This feature is only available on some models.
a
Lower Hinge
*1
b
Cord Holder
*1
c
Sticker
*1
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible doors,
so that they may open from either the left or right
hand side to suit your kitchen design.
NOTE
• Reversing the doors must be performed by the
qualified personnel of LG Electronics. If not, the
doors will not be covered by the warranty.
Levelling the Appliance
Adjusting the Levelling Leg
If the appliance seems unsteady, or the doors do
not close easily, adjust the appliance’s tilt using the
instructions below.
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate)
+10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38 / +18 - +38**
T (Tropical) +10 - +43* / +16 - +43 /
+18 - +43**
14
INSTALLATION
1
Turn the levelling leg clockwise to raise that
side of the appliance or counterclockwise to
lower it.
2
Open the doors and check to make sure that
they close easily.
NOTE
• Leveling the doors may not be possible when the
floor is not leveled, or is of weak or poor
construction.
• The refrigerator is heavy and should be installed
on a rigid and solid surface.
• Some timber flooring may cause levelling
difficulties if it flexes excessively.
Turning on the Power
Connecting the Appliance
After installing the appliance, connect the power
plug into the outlet socket. Do not double up with
other appliances on the same outlet.
NOTE
• After connecting the power supply cord (or plug)
to the outlet, wait 3 or 4 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
• To turn off the appliance, disconnect the power
plug from the socket outlet.
Moving the Appliance for
Relocation
Preparing for Relocation
1
Remove all food from inside the appliance.
2
Pull the power plug out, insert and fix it into the
power plug hook at the rear or on top of the
appliance.
3
Tape parts such as shelves and the door handle
to prevent from falling off while moving the
appliance.
4
Move the appliance with more than two people
carefully. When transporting the appliance
over a long distance, keep the appliance
upright.
5
After installing the appliance, connect the
power plug into a mains outlet socket and
switch it on.
15
OPERATION
ENGLISH
OPERATION
Before Use
Notes for Operation
• Users should keep in mind that frost can form if
the door is not closed completely or if the
humidity is high during the summer.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door for long periods can cause a
significant increase of the temperature in the
compartments of the appliance.
• If the refrigerating appliance is left empty for
long periods, switch off, defrost, clean, dry, and
leave the door open to prevent mould
developing within the appliance.
Door Open Alarm
The alarm sounds 3 times in 30 second intervals if
the fridge door is left open or not completely
closed for 1 minute.
NOTE
• Contact the LG Electronics customer information
centre if the alarm sound continues even after
closing all doors.
High Temperature Alarm
The high temperature alarm is a function that
warns when the temperature of the freezer
increases enough to be a problem. The freezer
temperature display LED flashes and the alarm
sounds.
• This alarm sounds in the following cases:
- When the appliance is turned on for the first
time (therefore the freezer temperature is
high).
- When the freezer door is open for a long time
or opens very frequently.
- When the power goes out for a long period of
time.
- When larger amounts of hot food are placed
into the freezer.
Turning off the Alarm
Press the
Freezer
button until the alarm stops
ringing.
Failure Detection
The appliance can automatically detect problems
during the operation.
NOTE
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• If an error code is indicated on the display, do
not turn off the power. Immediately contact the
LG Electronics customer information centre and
report the error code. If you turn off the power,
the repair technician from the our information
centre may have difficulty finding the problem.
Suggestion for Energy Saving
• For the most efficient use of energy, make sure
that door bins, drawers and shelves are
assembled properly.
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated evenly
and lowers electricity bills.
• Store hot food only after it has cooled in order to
prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not set the temperature of the appliance
lower than needed.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
16
OPERATION
• Note that a temperature rise after defrosting has
a permissible range in the appliance
specifications. If you wish to minimise the impact
on the food storage due to a temperature rise,
seal or wrap the stored food in several layers.
Storing Foods Effectively
• Food may freeze or spoil if stored at the wrong
temperature. Set the refrigerator to the correct
temperature for the food being stored.
• Store frozen food or refrigerated food inside
sealed containers.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time if it
spoils easily at a low temperature.
• Do not place unfrozen food in direct contact with
food that is already frozen. It could be necessary
to reduce the quantity to be frozen if freezing
every day is anticipated.
• Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
• Store raw meat and fish in suitable containers in
the refrigerator, so that it is not in contact with or
drip onto other food.
• Refrigerated foods and other food items can be
stored on top of the vegetable drawer.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which has
been completely thawed again will lower its taste
and nutrition.
• Cool hot food before storing. If too much hot
food is placed inside, the internal temperature of
the appliance can increase and negatively affect
other foods stored in the appliance.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
• If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
• In the event of a blackout, call the electricity
company and ask how long it is going to last.
- You should avoid door openings while the
power is off.
- When the power supply gets back to normal,
check the condition of the food.
Maximum Freezing Capacity
•
Express Freeze
function will allow the freezer to
reach its maximum freezing capacity. This
generally takes up to 24 hours and automatically
switches off.
•
Express Freeze
must be switched on for 7 hours
before fresh products are placed in the freezer
compartment.
• To get better air circulation, insert all inner parts
like baskets and shelves.
Freezing the Maximum Amount
of Food
If large quantities of food are to be stored, all the
freezer drawers shall be taken out of the appliance
and the food shall be stacked directly on the
freezer shelf (or shelves) in the freezer
compartment.
CAUTION
• To remove the drawers, first remove the food
from drawers and then pull out the drawers
carefully. Not doing so could cause injury or
damage to the drawers.
NOTE
• To get better air circulation, insert all drawers.
• The shape of each drawer may be different,
insert in the right position.
17
OPERATION
ENGLISH
Product Features
The appearance or components of the appliance may differ from model to model.
Interior
*1:This feature is only available on some models.
a
LED Lamp
The LED lamps inside the appliance light up when you open the door.
b
Fridge Shelf
This is where refrigerated foods and other items are stored.
• Store the foods with higher moisture content at the front of the shelf.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• The actual number of shelves will differ from model to model.
c
Bottle Rack
*1
Tall bottles can be stored horizontally using the bottle rack.
CAUTION
• Do not store short bottles on the bottle rack. The items may fall and cause an injury or appliance
damage.
d
Folding Shelf
*1
This is where refrigerated foods and high items are stored.
18
OPERATION
e
Fresh Balancer
*1
This is where fruits and vegetables are stored to help maintain freshness by adjusting the humidity
controller.
f
Fresh Converter
*1
As a chill compartment, this is where meat, fish and vegetables are stored. Help maintain freshness by
adjusting the humidity controller located in the back of the fridge compartment.
• For more space, you can use chill area without chill compartment drawer.
g
Movable Egg Tray
This is where eggs are stored.
• You can move this egg tray to a desired position except for the top shelf of the fridge or the vegetable
drawer.
h
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
i
Water Dispenser Tank
*1
This is where water is supplied to the dispenser. Fill the water tank with potable water.
j
Ice Tray
This is where ice is produced and stored.
• For more space, you can remove the ice tray or ice cubes bucket.
k
Freezer Drawer
This is for long-term storage of frozen items.
19
OPERATION
ENGLISH
Control Panel
The actual control panel may differ from model to model.
Control Panel and Functions
*1 This feature is only available on some models.
The control panel can be found either on the Fridge Door or inside the Fridge depending on the model.
a
Fridge
Press this button repeatedly to select a desired temperature between 1 °C and 7 °C.
• The default fridge temperature is 3 °C.
b
Express Cool
This function can quickly cool a large amount of foods such as vegetable, fruit and so on.
• This function is enabled and disabled in turn each time you press the button for 3 seconds.
c
Freezer
Press this button repeatedly to select a desired temperature between -15 °C and -23 °C.
• The default freezer temperature is -18 °C.
d
Express Freeze
This function can quickly freeze a large amount of ice or frozen foods.
• Press the
Express Freeze
button to activate the function for 24 hours. The function automatically
shuts off after 24 hours.
• This function is enabled and disabled in turn each time you press the button for 3 seconds.
• When this mode is on, noise may occur and energy consumption may increase.
e
Eco Friendly
20
OPERATION
This function is useful when you are away on a holiday as it reduces energy consumption. When this
mode is on, the fridge temperature is 7 °C and the freezer temperature -15 °C. When this mode is off,
the fridge and freezer temperature return to the previous temperature settings.
• This function is enabled and disabled in turn each time you press the button.
• When this mode is on, the other buttons except
Lock
and
Wi-Fi
buttons will not operate.
f
Wi-Fi
*1
This button allows the appliance to connect to a home Wi-Fi network. Refer to
SMART FUNTIONS
for
information on the initial setup of the
LG ThinQ
application.
g
Lock
*1
This locks the buttons on the control panel.
• To lock the control panel buttons, press and hold the
Lock
button for 3 seconds until the function is
activated.
• To disable the function, press and hold the
Lock
button for 3 seconds until the function is
deactivated.
NOTE
• The displayed temperature is the target temperature, and not the actual temperature inside the
appliance.
• The actual temperature inside the appliance depends on the following factors: room temperature, the
amount of food and how often the doors are opened, where the appliance is. Set the temperatures by
considering these factors.
• The control panel will turn off automatically for energy saving.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
Water Dispenser
This feature is only available on some models.
Using the Dispenser
You can dispense water by pressing the lever.
• Press the paddle
a
of the water dispenser to get
cold water.
CAUTION
• Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
NOTE
• If the cup rim is small, water may splash out of
the glass or miss it completely.
Cleaning the Dispenser
• Wipe the entire area with a damp cloth. The
dispenser may become wet easily due to spilled
water.
21
OPERATION
ENGLISH
• Wipe the dispenser outlet frequently with a clean
cloth as it may get dirty easily.
CAUTION
• To clean the water dispensing system, flush the
water through the dispenser about 2 minutes.
• Regularly clean any surfaces that can come in
contact with food.
NOTE
• Lint from a cloth may adhere to the outlet.
Filling the Water Tank
The water tank holds the water which is to be
dispensed.
1
Open the cap on the top of the water tank.
2
Fill the water tank with potable water and close
the cap.
WARNING
• Fill with potable water only. Do not fill the water
tank with beverages or hot water.
• Children should not be allowed near the water
tank.
CAUTION
• Do not apply excessive force or impact when
removing or assembling the water tank.
• If water does not come out, fill the water tank
with potable water.
NOTE
• The water tank should be washed before filling it
with potable water.
Icemaker
This feature is only available on some models.
Using the Ice Tray
This is where ice is manually produced.
Fill the ice tray with water up to the marked water
line.
WARNING
• Fill with potable water only.
CAUTION
• Be careful not to twist the ice tray with force as it
can be broken.
• If you open and close the freezer door
frequently, it may take longer for water to be
frozen.
NOTE
• If the ice tray is overfilled, the ice cubes may stick
together and be difficult to remove.
• Ice can be removed more easily by pouring
water on the ice tray.
22
OPERATION
Fridge Drawer
Using the Fresh Converter
This feature is only available on some models.
As a chill compartment, the temperature in the
Fresh Converter
can be controlled by sliding the
lever
a
, where located in front of compartment, in
either direction.
b
For storing vegetables. (Recommended)
c
For storing fish.
d
For storing meat
NOTE
• Do not store vegetables and fruits with
Meat
and
Fish
mode in the chill compartment as they
may freeze due to the lower temperature.
Using the Fresh Balancer
This feature is only available on some models.
Vegetable compartment can adjust the humidity by
moving the knob
a
.
b
For storing vegetables. (Recommended)
c
For storing fruit.
Removing the Crisper Cover
1
Lift the front with one hand and support
underneath the cover with the other hand. Tilt
the cover 45 degrees and pull it forward to
remove it.
2
After removing the vegetable drawer cover,
pull the front section of the crisper cover down.
3
Pull the crisper cover out to remove it.
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OPERATION
ENGLISH
Refitting the Crisper Cover
1
Slide the tabs at the back of the crisper cover
into the slots at the back of the drawer cover.
2
Push the front of the crisper cover up to snap
the front tabs into place.
3
Hold the vegetable drawer cover at a 45-
degree angle and insert it into the refrigerator.
Supporting the cover with one hand, bring the
cover to a horizontal position and lower it onto
the guides. Push the cover back into place.
Removing/Refitting the Fridge
Drawer
1
Remove the contents of the drawer. Hold the
handle of the drawer and pull it out completely
until it stops.
2
Lift the drawer up and remove it by pulling it
out.
3
Refit the drawer in the reverse order of the
removal process.
Shelf
Using Folding Shelf
This feature is only available on some models.
Store taller items, such as a gallon container or
bottles, by pushing the front half of the shelf
underneath the back half the shelf.
• Pull the front of the shelf forward to return to a
full shelf.
Removing/Refitting the Shelf
1
Hold the both side of the shelf. Lift the shelf up
and remove it by pulling it out.
24
OPERATION
2
Refit the shelf by sliding it inward until the shelf
snaps into the frame.
Door Basket
Removing/Refitting the Door
Basket
1
Hold both edges of the basket and remove it by
lifting it upward.
2
Refit the door basket in the reverse order of the
removal process.
Freezer Drawer
Removing/Refitting the Freezer
Drawer
1
Remove the contents of the drawer. Hold the
handle of the drawer and pull it out completely
until it stops.
2
Lift the drawer up and remove it by pulling it
out.
3
Refit the drawer in the reverse order of the
removal process.
25
SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
• Allows you to set various options on the
appliance and in the application.
NOTE
• If you change your wireless router, internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Before Using LG ThinQ
Application
1
Check the distance between the appliance and
the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a long
time to register or installation may fail.
2
Turn off the
Mobile data
or
Cellular Data
on
your smartphone.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that the Wi-
Fi indicator on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The network connection may not work properly
depending on the Internet service provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
26
SMART FUNCTIONS
NOTE
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP
, you may fail to set up the network. Please
change it to other security protocols (
WPA2
is
recommended) and register the product again.
Installing the LG ThinQ
Application
Search for the
LG ThinQ
application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Connecting to Wi-Fi
The
Wi-Fi
button, when used with the
LG ThinQ
application, allows the appliance to connect to a
home Wi-Fi network. The Wi-Fi indicator shows the
status of the appliance’s network connection. The
Wi-Fi indicator illuminates when the appliance is
connected to the Wi-Fi network.
•
Initial Appliance Registration
Run the
LG ThinQ
application and follow the
instructions in the application to register the
appliance.
•
Re-registering the Appliance or Registering
Another User
Press and hold the
Wi-Fi
button for 3 seconds to
temporarily turn it off. Run the
LG ThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
• To disable the Wi-Fi function, press and hold the
Wi-Fi
button for 3 seconds. The Wi-Fi indicator
will be turned off.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance with
Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses that have the
obligations to disclose source code, that is
contained in this product, and to access all referred
license terms, copyright notices and other relevant
documents please visit https://
opensource.lge.com.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
27
SMART FUNCTIONS
ENGLISH
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
*1 This control panel is only available on some
models.
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
Control Panel 1: On the Fridge Door
*1
1
Press the
Lock
button to activate the lock
function.
• If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2
Press and hold the
Freezer
button for 3
seconds or longer.
3
Open the door and then hold the phone near
the speaker hole.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
Control Panel 2: Inside the Fridge
*1
1
Open the fridge door.
2
Press the
Eco Friendly
button.
• If the door has been open for longer than 60
seconds, close the door and repeat steps 1
and 2.
3
Hold the phone near the speaker hole.
4
Press and hold the
Freezer
button for 3
seconds or longer while holding your phone to
the speaker until the data transfer is complete.
5
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
28
MAINTENANCE
MAINTENANCE
Cleaning
General Cleaning Tips
• Performing manual defrosting, maintenance or
cleaning of the appliance while food is stored in
the freezer can raise the temperature of the food
and reduce its storage life.
• Regularly clean any surfaces that can come in
contact with food.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not use
cleaning agents containing flammable
substances. This may cause discolouration or
damage to the appliance.
- Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• After cleaning, check if the power cable is
damaged.
Cleaning the Exterior
• When cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the outlet
to avoid any static discharge that can damage
the electronics or cause an electric shock.
Regular cleaning of the rear and side ventilation
covers is recommended to maintain reliable and
economical operation of the unit.
• Keep the air vents on the exterior of the
appliance clean. Blocked air vents can cause fire
or appliance damage.
• For the appliance exterior, use a clean sponge or
soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft cloth. Do not use
contaminated cloths when cleaning the stainless
steel doors. Always use a dedicated cloth and
wipe in the same direction as the grain. This
helps reduce surface staining and tarnishing.
Cleaning the Interior
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance. Otherwise, injury may occur due
to the weight of stored foods.
• Detach the shelves and drawers and clean them
with water, and then dry them sufficiently,
before replacing them.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• Never clean the shelves or containers in the
dishwasher. The parts may become deformed
due to the heat.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions. Users do not need to
defrost it manually.
29
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
Cooling
Symptoms Possible Cause & Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
Check the power of other appliances.
• Plug the power plug in the outlet properly.
A fuse in your home may be blown or the circuit breaker tripped. Or the
appliance is connected to a GFCI (Ground Fault Circuit Interrupter)
outlet, and the outlet's circuit breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit
breaker. Do not increase fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an
electrician.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to a colder setting.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the
appliance.
30
TROUBLESHOOTING
Water
Condensation & Frost
The appliance contains
a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to a colder setting.
Did you put in food with a strong smell?
• Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
• Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
Symptoms Possible Cause & Solution
Water does not come
out.
The water dispenser tank may be empty. (Non plumbed models only)
• Fill the water dispenser tank.
Symptoms Possible Cause & Solution
There is condensation
inside the appliance or
on the bottom of the
vegetable drawer
cover.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Symptoms Possible Cause & Solution
31
TROUBLESHOOTING
ENGLISH
Frost has formed in the
freezer compartment.
Doors may not be closed properly?
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frosts or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
The side or front of the
appliance is warm.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front
and side of the appliance. You may feel it particularly hot right after the
appliance is installed or during the summer. You can be assured that this
is not a problem and is quite normal.
There is water inside or
outside of the
appliance.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.
Symptoms Possible Cause & Solution
32
TROUBLESHOOTING
Parts & Features
Noises
Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly. Were the shelves
properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door
closed. Close without force.
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed it,
you may have difficulties because of the pressure inside the appliance. Try
to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
The inside lamp in the
appliance does not
turn on.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal
of the lamp.
Symptoms Possible Cause & Solution
The appliance is noisy
and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly levelled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
Clicking noises The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
33
TROUBLESHOOTING
ENGLISH
Rattling noises Appliance is not resting evenly on the floor.
• Floor is weak or uneven or levelling legs need to be adjusted.
Appliance with linear compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling noises Appliance flowing through the cooling system.
• Normal Operation
Popping noises Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Vibrating If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
Symptoms Possible Cause & Solution
34
TROUBLESHOOTING
Wi-Fi
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at www.lg.com.
• Only qualified service personnel from LG authorized service centre should disassemble, repair, or
modify the appliance.
• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are
available for 10 years).
• To purchase spare parts, contact an LG Electronics customer information centre or our website at
www.lg.com.
NOTE
• Regulation EU 2019/2019, valid from 1st March 2021, is related to the Energy Efficiency classes by
Regulation EU 2019/2016.
• For more information about the energy efficiency of the appliance, visit https://ec.europa.eu and search
using the model name (valid from 1st March 2021).
• Scan the QR code on the energy label supplied with the appliance, which provides a web link to the
information related to the performance of the appliance in the EU EPREL database. Keep the energy
label for reference and all other documents supplied with the appliance (valid from 1st March 2021).
• The model name can be found on the rating label of the appliance.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
35
TROUBLESHOOTING
ENGLISH
• This product contains a light source of energy efficiency class G.
