LG GFT41PZGSZ User Manual

Displayed below is the user manual for GFT41PZGSZ by LG which is a product in the Freezers category. This manual has pages.

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OWNER'S MANUAL

FREEZER

Before beginning installation, read these instructions

carefully. This will simplify installation and ensure that the

product is installed correctly and safely. Leave these

instructions near the product after installation for future

reference.

EN ENGLISH

MFL71737103

Rev.00_072420

www.lg.com

Refer to the owner’s manual on LG website for more detailed

information.

TABLE OF CONTENTS

This manual may contain images or

content that may be different from the

model you purchased.

This manual is subject to revision by the

manufacturer.

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE...........................................................3

WARNING............................................................................................................3

CAUTION .............................................................................................................9

CARING FOR THE ENVIRONMENT..................................................................10

INSTALLATION

Before Installation ...........................................................................................11

Levelling the Appliance ...................................................................................13

Turning on the Power......................................................................................13

Moving the Appliance for Relocation ............................................................14

OPERATION

Before Use ........................................................................................................15

Product Features..............................................................................................17

Control Panel ....................................................................................................18

Icemaker ...........................................................................................................19

Shelf ...................................................................................................................20

Freezer Drawer.................................................................................................20

Air Filter .............................................................................................................21

SMART FUNCTIONS

LG ThinQ Application.......................................................................................22

Smart Diagnosis ...............................................................................................24

MAINTENANCE

Cleaning ............................................................................................................26

TROUBLESHOOTING

Before Calling for Service................................................................................27

SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

The following safety guidelines are intended to prevent unforeseen

risks or damage from unsafe or incorrect operation of the appliance.

The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as

described below.

Safety Messages

WARNING

• To reduce the risk of explosion, fire, death, electric shock, injury or

scalding to persons when using this product, follow basic

precautions, including the following:

Technical Safety

• This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities or

lack of experience and knowledge if they have been given supervision

or instruction concerning use of the appliance in a safe way and

understand the hazards involved. Children shall not play with the

This symbol is displayed to indicate matters and operations

that can cause risk. Read the part with this symbol carefully

and follow the instructions in order to avoid risk.

WARNING

This indicates that the failure to follow the instructions can

cause serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can

cause the minor injury or damage to the product.

SAFETY INSTRUCTIONS

appliance. Cleaning and user maintenance shall not be made by

children without supervision.

• This appliance is not intended for use by persons (including children)

with reduced physical, sensory or mental capabilities, or lack of

experience and knowledge, unless they have been given supervision

or instruction concerning use of the appliance by a person

responsible for their safety. Children should be supervised to ensure

that they do not play with the appliance.

• Children aged from 3 to 8 years are allowed to load and unload

refrigerating appliances.

• This appliance is intended to be used in household and similar

applications such as:

- staff kitchen areas in shops, offices and other working

environments;

- farm houses and by clients in hotels, motels and other residential

type environments;

- bed and breakfast type environments;

- catering and similar non-retail applications.

•

• This appliance contains a small amount of isobutane refrigerant

(R600a), but it is also combustible. When transporting and installing

the appliance, care should be taken to ensure that no parts of the

refrigerating circuit are damaged.

• The refrigerant and insulation blowing gas used in the appliance

require special disposal procedures. Consult with service agent or a

similarly qualified person before disposing of them.

• Do not damage the refrigerant circuit.

• If the power cord is damaged or the hole of the outlet socket is loose,

do not use the power cord and contact an authorized service centre.

• Do not locate multiple portable outlet sockets or portable power

supplies at the rear of the appliance.

This symbol alerts you to flammable materials that can

ignite and cause a fire if you do not take care.

SAFETY INSTRUCTIONS

• Securely plug the power plug in the outlet socket after completely

removing any moisture and dust.

• Never unplug the appliance by pulling on the power cable. Always

grip the power plug firmly and pull straight out from the outlet

socket.

• Keep ventilation openings, in the appliance enclosure or in the built-

in structure, clear of obstruction.

• Do not store explosive substances such as aerosol cans with a

flammable propellant in this appliance.

• Do not tilt the appliance to pull or push it when transporting.

• When positioning the appliance, ensure the supply cord is not

trapped or damaged.

• Do not use mechanical devices or other means to accelerate the

defrosting process.

• Do not use a hair drier to dry the inside of the appliance or place a

candle inside to remove the odours.

• Do not use electrical appliances inside the refrigerator.

• Make sure not to get a body part such as a hand or foot stuck while

moving the appliance.

• Disconnect the power cord before cleaning the appliance interior or

exterior.

• Do not spray water or inflammable substances (toothpaste, alcohol,

thinner, benzene, flammable liquid, abrasive, etc.) over the interior or

exterior of the appliance to clean it.

• Do not clean the appliance with brushes, cloths or sponges with

rough surfaces or which are made of metallic material.

• Only qualified service personnel from LG Electronics service centre

should disassemble, repair, or modify the appliance. Contact an LG

Electronics customer information centre if you move and install the

appliance in a different location.

SAFETY INSTRUCTIONS

Risk of Fire and Flammable Materials

• If a leak is detected, avoid any naked flames or potential sources of

ignition and air the room in which the appliance is standing for

several minutes. In order to avoid the creation of a flammable gas air

mixture if a leak in the refrigerating circuit occurs, the size of the

room in which the appliance is used should correspond to the

amount of refrigerant used. The room must be 1 m² in size for every

8 g of R600a refrigerant inside the appliance.

• Refrigerant leaking out of the pipes could ignite or cause an

explosion.

• The amount of refrigerant in your particular appliance is shown on

the identification plate inside the appliance.

Installation

• This appliance should only be transported by two or more people

holding the appliance securely.

• Install the appliance on a firm and level floor.

• Do not install the appliance in a damp and dusty place. Do not install

or store the appliance in any outdoor area, or any area that is subject

to weathering conditions such as direct sunlight, wind, rain, or

temperatures below freezing.

• Do not place the appliance in direct sunlight or expose it to the heat

from heating appliances such as stoves or heaters.

• Be careful not to expose the rear of the appliance when installing.

• Install the appliance in a place where it is easy to unplug the power

plug of the appliance.

• Be careful not to let the appliance door fall during assembly or

disassembly.

• Be careful not to pinch, crush, or damage the power cable during

assembly or disassembly of the appliance door.

• Be careful not to point the power plug up or let the appliance lean

against the power plug.

• Do not connect a plug adapter or other accessories to the power

plug.

SAFETY INSTRUCTIONS

• Do not modify or extend the power cable.

• Ensure that the outlet socket is properly grounded, and that the earth

pin on the power cord is not damaged or removed from the power

plug. For more details on grounding, inquire at an LG Electronics

customer information centre.

• This appliance is equipped with a power cord having an equipment-

grounding conductor and a grounding power plug. The power plug

must be plugged into an appropriate outlet socket that is installed

and grounded in accordance with all local codes and ordinances.

• Never start up an appliance showing any signs of damage. If in doubt,

consult your dealer.

• Dispose of all packaging materials (such as plastic bags and

styrofoam) away from children. The packaging materials can cause

suffocation.

• Do not plug the appliance into a multi socket adapter which does not

have a power cable (mounted).

• The appliance should be connected to a dedicated power line which

is separately fused.

• Do not use a multi socket outlet which is not properly grounded

(portable). In case of using a properly-grounded multi socket outlet

(portable), use the multi socket outlet with the current capacity of the

power cord rating or higher and use the multi socket outlet only for

the appliance.

Operation

• Do not use the appliance for any purpose (storage of medical or

experimental materials or shipping) other than any domestic

household food storage use.

• If water penetrates electrical parts of the appliance, disconnect

power plug and contact an LG Electronics customer information

centre.

• Unplug the power plug during a severe thunderstorm or lightening

or when not in use for a long period of time.

SAFETY INSTRUCTIONS

• Do not touch the power plug or the appliance controls with wet

hands.

• Do not bend the power cable excessively or place a heavy object on it.

• Immediately unplug the power plug and contact an LG Electronics

customer information centre if you detect a strange sound, odour, or

smoke coming from the appliance.

• Do not place hands or metallic objects inside the area emitting the

cold air, cover or heat releasing grille on the back.

• Do not apply excessive force or impact to the back cover of the

appliance.

• Be careful of nearby children when you open or close the appliance

door. The door may bump the child and cause injury.

• Avoid the danger of children getting trapped inside the appliance. A

child trapped inside the appliance can cause suffocation.

• Do not put animals, such as pets into the appliance.

• Do not place heavy or fragile objects, containers filled with liquid,

combustible substances, flammable objects (such as candles, lamps,

etc.), or heating devices (such as stoves, heaters, etc.) on the

appliance.

• Do not place any electronic appliance (such as heater and mobile

phone) inside the appliance.

• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not

touch the appliance or power plug and ventilate the area

immediately. This appliance uses a refrigerant gas (isobutane,

R600a). Although it uses a small amount of the gas, it is still

combustible gas. Gas leakage during appliance transport, installation

or operation can cause fire, explosion or injury if sparks are caused.

• Do not use or store flammable or combustible substances (ether,

benzene, alcohol, chemical, LPG, combustible spray, insecticide, air

freshener, cosmetics, etc.) near the appliance.

SAFETY INSTRUCTIONS

Disposal

• When discarding the appliance, remove the door gasket while leaving

the shelves and baskets in place and keep children away from the

appliance.

CAUTION

• To reduce the risk of minor injury to persons, malfunction, or damage

to the product or property when using this product, follow basic

precautions, including the following:

Operation

• Do not touch frozen food or the metal parts in the freezer

compartment with wet or damp hands. It may cause frostbite.

• Do not place glass containers, bottles or cans (especially those

containing carbonated drinks) in the freezer compartment, shelves or

ice bin that will be exposed to temperatures below freezing.

• The tempered glass on the front side of the appliance door or the

shelves can be damaged by an impact. If it is broken, do not touch it

with hands.

• Do not hang from the appliance doors, storage room, shelf or climb

up into it.

• Do not open or close the appliance door with excessive force.

• If the hinge of the appliance door is damaged or operates

improperly, stop using the appliance and contact an authorized

service centre.

• Prevent animals from nibbling on the power cable or water hose.

• Never eat frozen foods immediately after they have been taken out in

the freezer compartment.

• Make sure not to get a hand or foot stuck upon opening or closing the

appliance door or door in door.

SAFETY INSTRUCTIONS

Maintenance

• Do not clean glass shelves or covers with warm water when they are

cold. They may shatter if exposed to sudden temperature changes.

• Do not insert the shelves upside down. The shelves may fall.

• To remove frost from the appliance, contact an LG Electronics

customer information centre.

• Dispose of the ice inside the ice bin in the freezer compartment

during an extended power outage.

CARING FOR THE ENVIRONMENT

Disposal of Your Old Appliance

• This crossed-out wheeled bin symbol indicates that waste

electrical and electronic products (WEEE) should be

disposed of separately from the municipal waste stream.

• Old electrical products can contain hazardous

substances so correct disposal of your old appliance will

help prevent potential negative consequences for the

environment and human health. Your old appliance may

contain reusable parts that could be used to repair other

products, and other valuable materials that can be

recycled to conserve limited resources.

• You can take your appliance either to the shop where you

purchased the product, or contact your local government

waste office for details of your nearest authorised WEEE

collection point. For the most up to date information for

your country please see www.lg.com/global/recycling.

INSTALLATION

Before Installation

Dimensions and Clearances

Too small of a distance from adjacent items may

result in the degradation of freezing capability and

increased electricity costs. Allow over 50 mm of

clearance between the back of the appliance and

the wall when installing the appliance.

NOTE

• You can determine what type of appliance it is by

looking at the label inside the appliance.

Ambient Temperature

• The appliance is designed to operate within a

limited range of ambient temperatures,

depending on the climate zone.

• The internal temperatures could be affected by

the location of the appliance, the ambient

temperature, the frequency of door opening and

so on.

• The climate class can be found on the rating

label.

* Australia, India, Kenya

** Argentina

NOTE

• The appliances rated from SN to T are intended

to be used at an ambient temperature between

10 ºC and 43 ºC.

-Size (mm)

A595

B1860

C707

D600

E666

F707

G1215

H915

DE G

Climate Class Ambient Temperature

Range ºC

SN (Extended

Temperate)

+10 - +32

N (Temperate) +16 - +32

ST (Subtropical) +16 - +38 / +18 - +38**

T (Tropical) +10 - +43* / +16 - +43 /

+18 - +43**

INSTALLATION

Accessories

*1 This feature is only available on some models.

Sticker

Cord Holder

Hinge Cover

Spanner

Reversing Doors

This feature is only available on some models.

Your appliance is designed with reversible doors,

do that they may open from either the left of right

hand side to suit your kitchen design.

NOTE

• Reversing the doors must be performed by the

qualified personnel of LG Electronics. If not, the

doors will not be covered by the warranty.

Connecting the Freezer and

Fridge

This feature is only available on some models.

You can install your appliance in pairs by calling to

the LG Electronics service centre.

NOTE

• Installation condition is not covered by the

warranty.

• Connectingthe freezer and fridge may increase

energyconsumption.

- Size (mm)

A Minimum 50

B50

D 120°

E 1835

INSTALLATION

Levelling the Appliance

Adjusting the Levelling Leg

If the appliance seems unsteady, or the doors do

not close easily, adjust the appliance’s tilt using the

instructions below.

Turn the levelling leg clockwise to raise that

side of the appliance or counterclockwise to

lower it.

Open the doors and check to make sure that

they close easily.

Door Alignment

If the door of the appliance is not level, adjust the

difference in the height of appliance door.

Open the door and use the spanner

loosen the keeper nut by turning it to the left.

Use the spanner

to adjust the height by

turning the adjustment hinge pin to the left or

to the right.

CAUTION

• Do not adjust the height of the appliance door

more than 3 mm.

Use the spanner

to fasten the keeper nut by

turning it to the right.

NOTE

• Leveling the doors may not be possible when the

floor is not leveled, or is of weak or poor

construction.

• The refrigerator is heavy and should be installed

on a rigid and solid surface.

• Some timber flooring may cause levelling

difficulties if it flexes excessively.

Turning on the Power

Connecting the Appliance

After installing the appliance, connect the power

plug into the outlet socket.

INSTALLATION

NOTE

• After connecting the power supply cord (or plug)

to the outlet, wait 3 or 4 hours before you put

food into the appliance. If you add food before

the appliance has cooled completely, your food

may spoil.

Moving the Appliance for

Relocation

Preparing for Relocation

Remove all food from inside the appliance.

Pull the power plug out, insert and fix it into the

power plug hook at the rear or on top of the

appliance.

Tape parts such as shelves and the door handle

to prevent from falling off while moving the

appliance.

Move the appliance with more than two people

carefully. When transporting the appliance

over a long distance, keep the appliance

upright.

After installing the appliance, connect the

power plug into a mains outlet socket and

switch it on.

OPERATION

Before Use

Notes for Operation

• Users should keep in mind that frost can form if

the door is not closed completely or if the

humidity is high during the summer.

• Ensure there is sufficient space between food

stored on the shelf or door basket to allow the

door to close completely.

• Opening the door for long periods can cause a

significant increase of the temperature in the

compartments of the appliance.

• If the refrigerating appliance is left empty for

long periods, switch off, defrost, clean, dry, and

leave the door open to prevent mould

developing within the appliance.

Door Open Alarm

The alarm sounds 3 times in 30 second intervals if

the door is left open or not completely closed for 1

minute.

NOTE

• Contact the LG Electronics customer information

centre if the alarm sound continues even after

closing all doors.

Failure Detection

The appliance can automatically detect problems

during the operation.

NOTE

• If a problem is detected, the appliance may not

operate and an error code is displayed even

when any button is pressed.

• If an error code is indicated on the display, do

not turn off the power. Immediately contact the

LG Electronics customer information centre and

report the error code. If you turn off the power,

the repair technician from the our information

centre may have difficulty finding the problem.

High Temperature Alarm

The high temperature alarm is a function that

warns when the temperature of the freezer

increases enough to be a problem. The freezer

temperature display LED flashes and the alarm

sounds.

• This alarm sounds in the following cases:

- When the appliance is turned on for the first

time (therefore the freezer temperature is

high.)

- When the freezer door is open for a long time

or opens very frequently.

- When the power goes out for a long period of

time.

- When larger amounts of hot food are placed

into the freezer.

Turning off the Alarm

Press the

Freezer

button until the alarm stops

ringing.

Suggestion for Energy Saving

• Ensure there is sufficient space between stored

foods. This allows cold air to be circulated evenly

and lowers electricity bills.

• Store hot food only after it has cooled in order to

prevent dew or frost.

• When storing food in the freezer compartment,

set the freezer temperature lower than the

temperature indicated on the food.

• Do not set the temperature of the appliance

lower than needed.

• Do not put food near the temperature sensor of

the fridge compartment. Keep a distance of at

least 3 cm from the sensor.

• Note that a temperature rise after defrosting has

a permissible range in the appliance

OPERATION

specifications. If you wish to minimise the impact

on the food storage due to a temperature rise,

seal or wrap the stored food in several layers.

• The automatic defrosting system in the

appliance ensures that the compartment

remains free of ice buildup under normal

operating conditions.

Storing Foods Effectively

• Store frozen food or refrigerated food inside

sealed containers.

• Check the expiration date and label (storage

instructions) before storing food in the

appliance.

• Do not store food for a long period of time (more

than 4 weeks) if it spoils easily at a low

temperature.

• Do not place unfrozen food in direct contact with

food that is already frozen. It could be necessary

to reduce the quantity to be frozen if freezing

every day is anticipated.

• Place the refrigerated food or frozen food in

each fridge or freezer compartment

immediately after purchasing.

• Store raw meat and fish in suitable containers in

the refrigerator, so that it is not in contact with or

drip onto other food.

• Avoid refreezing any food which has been

completely thawed. Freezing any food which has

been completely thawed again will lower its taste

and nutrition.

• Cool hot food before storing. If too much hot

food is placed inside, the internal temperature of

the appliance can increase and negatively affect

other foods stored in the appliance.

• Do not overfill the appliance. Cold air can not

circulate properly if the appliance is overfilled.

• In the event of a blackout, call the electricity

company and ask how long it is going to last.

- You should avoid door openings while the

power is off.

- When the power supply gets back to normal,

check the condition of the food.

Maximum Freezing Capacity

•

Express Freeze

function will allow the freezer to

reach its maximum freezing capacity. This

generally takes up to 24 hours and automatically

switches off.

•

Express Freeze

must be switched on for 7 hours

before fresh products are placed in the freezer

compartment.

• To get better air circulation, insert all inner parts

like baskets and shelves.

Freezing the Maximum Amount

of Food

If large quantities of food are to be stored, all the

freezer drawers shall be taken out of the appliance

and the food shall be stacked directly on the

freezer shelves in the freezer compartment.

CAUTION

• To remove the drawers, first remove the food

from drawers and then pull out the drawers

carefully. Not doing so could cause injury or

damage to the drawers.

NOTE

• To get better air circulation, insert all drawers.

• The shape of each drawer may be different,

insert in the right position.

OPERATION

Product Features

The appearance or components of the appliance may differ from model to model.

Interior

*1 This feature is only available on some models.

Door Handle

Pull the handle to open the door.

Icemaker

Stores ice produced by the manually icemaker.

Freezer Shelf

This is where frozen foods such as meat, fish, and ice cream can be stored.

To freeze food items quickly, stores the food in the top shelf zone. Food items will freeze most quickly

in the zone.

• Do not store ice cream or food which will be stored for a long period of time.

• The actual number of shelves will differ from model to model.

Ice Tray

This is where ice is manually produced.

Freezer Drawer

Stores frozen food for longer storage.

OPERATION

Control Panel

The actual control panel may differ from model to model.

Control Panel and Functions

*1 This feature is only available on some models.

Freezer

Press this button repeatedly to select a desired temperature between -15 °C and -23 °C.

• The default freezer temperature is -19 °C.

Express Freeze

This function can quickly freeze a large amount of ice or frozen foods.

• This function is enabled and disabled in turn each time you press the button.

• This function automatically terminates after a specific period has passed.

• When this mode is on, noise may occur and energy consumption may increase.

Eco Friendly

This function is useful when you are away on a holiday as it reduces energy consumption. When this

mode is on, the freezer temperature is -15 °C. When this mode is off, the fridge and freezer temperature

return to the previous temperature settings.

• This function is enabled and disabled in turn each time you press the button.

• When this mode is on, the other buttons will not operate.

Wi-Fi

The

Wi-Fi

button, when used with the

LG ThinQ

app, allows the refrigerator to connect to a home Wi-

Fi network. Refer to

Smart Functions

for information on the initial setup of the application.

Type 1. On the Freezer Door Type 2. Inside the Freezer

OPERATION

• Press and hold the Wi-Fi button for 3 seconds to connect to the network.

Lock

The lock function disables every other button on the display.

• When power is initially connected to the refrigerator, the lock function is off.

• To lock the control panel buttons, press and hold the

Lock

button for 3 seconds and the function is

activated.

• To disable the function, press and hold the

Lock

button for 3 seconds.

NOTE

• The control panel will turn off automatically for energy saving.

• If there is any finger or skin contacts to the control panel while cleaning it, the button function may

operate.

Icemaker

This feature is only available on some models.

Using the Icemaker

This feature is only available on some models.

This is where ice is manually produced.

Hold the handle of ice tray and pull it out.

Fill the ice tray with potable water up to the

water line.

Place the ice tray back to its position carefully.

Rotate the icemaker handle clockwisely.

Lift and remover the ice storage bin slightly.

OPERATION

WARNING

• Fill with potable water only.

CAUTION

• Be careful not to twist the ice tray with force as it

can be broken.

• If you open and close the freezer door

frequently, it may take longer for water to be

frozen.

NOTE

• If the ice tray is overfilled, the ice cubes may stick

together and be difficult to remove.

• Press the

Express Freeze

button on the control

panel to make ice quickly.

• Ice can be removed more easily by pouring

water on the ice tray.

Using the Ice Tray

This feature is only available on some models.

This is where ice is manually produced.

Fill the ice tray with water up to the marked water

line.

WARNING

• Fill with potable water only.

CAUTION

• Be careful not to twist the ice tray with force as it

can be broken.

• If you open and close the freezer door

frequently, it may take longer for water to be

frozen.

NOTE

• If the ice tray is overfilled, the ice cubes may stick

together and be difficult to remove.

• Ice can be removed more easily by pouring

water on the ice tray.

Shelf

Removing/Refitting the Shelf

Hold the both side of the shelf. Lift the shelf up

and pull it forward.

Tilt the shelf and remove it by pulling it out.

Refit the shelf by sliding it inward until the shelf

snaps into the frame.

Freezer Drawer

Removing/Refitting the Freezer

Drawer

Remove the contents of the drawer. Hold the

handle of the drawer and pull it out completely

until it stops.

OPERATION

Lift the drawer up and remove it by pulling it

out.

Refit the drawer in the reverse order of the

removal process.

Air Filter

Reusing the Air Filter

You can remove the odors absorbed by the Air

Filter and reuse it.

Pull out the drawer in the on the bottom

compartment.

Press on the hook inside the top compartment,

and then take out the Air Filter.

Dry it using a hair dryer or by exposing it to

sunlight. The filter is reusable.

• To increase deodorizing performance, a

natural palm wood material is attached to

the filter. If residue falls off, it will not harm

you and can be wiped off easily with a towel

or cloth.

SMART FUNCTIONS

LG ThinQ Application

This feature is only available on models with Wi-Fi.

The

LG ThinQ

application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

Communicate with the appliance from a

smartphone using the convenient smart features.

Smart Diagnosis

• If you experience a problem while using the

appliance, this smart diagnosis feature will help

you diagnose the problem.

Settings

• Allows you to set various options on the

appliance and in the application.

NOTE

• If you change your wireless router, internet

service provider, or password, delete the

registered appliance from the

LG ThinQ

application and register it again.

• The application is subject to change for

appliance improvement purposes without notice

to users.

• Functions may vary by model.

Before Using LG ThinQ

Application

Check the distance between the appliance and

the wireless router (Wi-Fi network).

• If the distance between the appliance and

the wireless router is too far, the signal

strength becomes weak. It may take a long

time to register or installation may fail.

Turn off the

Mobile data

Cellular Data

your smartphone.

Connect your smartphone to the wireless

router.

NOTE

• To verify the Wi-Fi connection, check that

icon

on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

•

LG ThinQ

is not responsible for any network

connection problems or any faults,

malfunctions, or errors caused by network

connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network

environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• The appliance cannot be registered due to

problems with the wireless signal transmission.

Unplug the appliance and wait about a minute

before trying again.

SMART FUNCTIONS

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP

, you may fail to set up the network. Please

change it to other security protocols (

WPA2

recommended) and register the product again.

Installing the LG ThinQ

Application

Search for the

LG ThinQ

application from the

Google Play Store or Apple App Store on a

smartphone. Follow instructions to download and

install the application.

Connecting to Wi-Fi

The

Wi-Fi

button, when used with the

LG ThinQ

application, allows the appliance to connect to a

home Wi-Fi network. The

icon shows the status

of the appliance’s network connection. The icon

illuminates when the appliance is connected to the

Wi-Fi network.

•

Initial Appliance Registration

Run the

LG ThinQ

application and follow the

instructions in the application to register the

appliance.

•

Re-registering the Appliance or Registering

Another User

Press and hold the

Wi-Fi

button for 3 seconds to

temporarily turn it off. Run the

LG ThinQ

application and follow the instructions in the

application to register the appliance.

NOTE

• To disable the Wi-Fi function, press and hold the

Wi-Fi

button for 3 seconds. The

icon will be

turned off.

Wireless LAN Module

Specifications

Wireless function S/W version: V 1.0

For consideration of the user, this device should be

installed and operated with a minimum distance of

20 cm between the device and the body.

Declaration of Conformity

Hereby, LG Electronics declares that the radio

equipment type Refrigerator is in compliance with

Directive 2014/53/EU. The full text of the EU

declaration of conformity is available at the

following internet address:

http://www.lg.com/global/support/cedoc/cedoc#

LG Electronics European Shared Service Centre B.V.

Krijgsman 1, 1186 DM Amstelveen, The

Netherlands

Open Source Software Notice

Information

To obtain the source code under GPL, LGPL, MPL,

and other open source licenses, that is contained in

this product, please visit http://

opensource.lge.com.

In addition to the source code, all referred license

terms, warranty disclaimers and copyright notices

are available for download.

LG Electronics will also provide open source code to

you on CD-ROM for a charge covering the cost of

performing such distribution (such as the cost of

media, shipping, and handling) upon email request

to opensource@lge.com. This offer is valid for a

period of three years after our last shipment of this

Model LCW-004

Frequency Range 2412 - 2472 MHz

Output Power

(Max.)

IEEE 802.11 b: 17.82 dBm

IEEE 802.11 g: 17.72 dBm

IEEE 802.11 n: 16.61 dBm

SMART FUNCTIONS

product. This offer is valid to anyone in receipt of

this information.

Smart Diagnosis

This feature is only available on models with the

logo.

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Using LG ThinQ to Diagnose

Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

troubleshooting data to a smartphone using the

LG ThinQ

application.

• Launch the

LG ThinQ

application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions provided in the

LG ThinQ

application.

Using Audible Diagnosis to

Diagnose Issues

*1 This control panel is only available on some

models.

Follow the instructions below to use the audible

diagnosis method.

• Launch the

LG ThinQ

application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions for audible diagnosis provided

in the

LG ThinQ

application.

Control Panel 1: On the Freezer Door

Press the

Lock

button to activate the lock

function.

• If the display has been locked for over 5

minutes, you must deactivate the lock and

then reactivate it.

Press and hold the

Freezer

button for three

seconds or longer.

• The control panel will be turned off, and then

will be displayed on the control panel.

Hold the phone on the upper right speaker

hole until the data transfer is complete.

After the data transfer is complete, the

diagnosis will be displayed in the application.

Control Panel 2: Inside the Freezer

Open the freezer door.

Press and hold the

Freezer

button for 3

seconds or longer.

Hold the phone on the upper right speaker

hole until the data transfer is complete.

SMART FUNCTIONS

After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the phone while

the tones are being transmitted.

MAINTENANCE

Cleaning

General Cleaning Tips

• Performing manual defrosting, maintenance or

cleaning of the appliance while food is stored in

the freezer can raise the temperature of the food

and reduce its storage life.

• Regularly clean any surfaces that can come in

contact with food.

• When cleaning the inside or outside of the

appliance, do not wipe it with a rough brush,

toothpaste, or flammable materials. Do not use

cleaning agents containing flammable

substances. This may cause discolouration or

damage to the appliance.

- Flammable substances: alcohol (ethanol,

methanol, isopropyl alcohol, isobutyl alcohol,

etc.), thinner, bleach, benzene, flammable

liquid, abrasive, etc.

• After cleaning, check if the power cable is

damaged.

Cleaning the Exterior

• When cleaning the outside air vents of the

appliance by means of vacuuming, then the

power cord should be unplugged from the outlet

to avoid any static discharge that can damage

the electronics or cause an electric shock.

Regular cleaning of the rear and side ventilation

covers is recommended to maintain reliable and

economical operation of the unit.

• Keep the air vents on the exterior of the

appliance clean. Blocked air vents can cause fire

or appliance damage.

• For the appliance exterior, use a clean sponge or

soft cloth and a mild detergent in warm water.

Do not use abrasive or harsh cleaners. Dry

thoroughly with a soft cloth. Do not use

contaminated cloths when cleaning the stainless

steel doors. Always use a dedicated cloth and

wipe in the same direction as the grain. This

helps reduce surface staining and tarnishing.

Cleaning the Interior

• When removing a shelf or drawer from inside

the appliance, remove all stored foods from the

shelf or drawer to prevent injury or damage to

the appliance. Otherwise, injury may occur due

to the weight of stored foods.

• Detach the shelves and drawers and clean them

with water, and then dry them sufficiently,

before replacing them.

• Regularly wipe the door gaskets with a wet soft

towel.

• Door basket spills and stains should be cleaned

as they can compromise storage ability of the

basket and could even be damaged.

• Never clean the shelves or containers in the

dishwasher. The parts may become deformed

due to the heat.

TROUBLESHOOTING

Before Calling for Service

Cooling

Symptoms Possible Cause & Solution

There is no

refrigeration or

freezing.

Is there a power interruption?

• Check the power of other appliances.

Check the power of other appliances.

• Plug the power plug in the outlet properly.

There is poor

refrigeration or

freezing.

Is the fridge or freezer temperature set to its warmest setting?

• Set the fridge or freezer temperature to a colder setting.

Is the appliance in direct sunlight, or is it near a heat generating object

such as cooking oven or heater?

• Check the installation area and reinstall it away from heat generating

objects.

Did you store hot food without cooling it first?

• Cool the hot food first before putting it in the fridge or freezer

compartment.

Did you put in too much food?

• Maintain an appropriate space between food.

Are the appliance doors completely closed?

• Completely close the door and make sure that stored food is not

obstructing in the door.

Is there enough space around the appliance?

• Adjust the installation position to make enough space around the

appliance.

The appliance contains

a bad smell.

Is the fridge or freezer temperature set to 'Warm'?

• Set the fridge or freezer temperature to a colder setting.

Did you put in food with a strong smell?

• Store foods with strong smells in a sealed containers.

Vegetables or fruit may have spoiled in the drawer?

• Throw away rotten vegetables and clean the vegetable drawer. Do not

store vegetables too long in the vegetable drawer.

TROUBLESHOOTING

Condensation & Frost

Symptoms Possible Cause & Solution

There is condensation

inside the appliance or

on the bottom of the

vegetable drawer

cover.

Did you store hot food without cooling it first?

• Cool the hot food first before putting it inside the fridge or freezer.

Did you leave the appliance door open?

• Although the condensation will disappear soon after you close the

appliance door, you can wipe it with a dry cloth.

Do you open and close the appliance door too frequently?

• Condensation can form due to the temperature difference from the

outside. Wipe out the dampness with a dry cloth.

Did you put warm or moist food inside without sealing it in a container?

• Store food in a covered or sealed container.

Frost has formed in the

freezer compartment.

Doors may not be closed properly?

• Check if the food item inside the appliance is blocking the door and make

sure that the door is tightly closed.

Did you store hot food without cooling it first?

• Cool the hot food first before putting it in the fridge or freezer

compartment.

Is the air entry or exit of the freezer compartment blocked?

• Make sure that air entry or exit is not blocked so that the air can circulate

inside.

Is the freezer compartment overfilled?

• Maintain an appropriate space between items.

Frost or condensation

has formed inside or

outside the appliance.

Did you open and close the appliance door frequently or is the appliance

door improperly closed?

• Frosts or condensation can form if the outside air penetrates inside the

appliance.

Is the installation environment humid?

• Condensation can appear on the exterior of the appliance if the installation

area is too humid or on a humid day such as a rainy day. Wipe off any

moisture with a dry cloth.

The side or front of the

appliance is warm.

There are anti condensation pipes fitted to these areas of the appliance

to reduce condensation forming from around the door area.

• The heat releasing pipe to prevent condensation is installed on the front

and side of the appliance. You may feel it particularly hot right after the

appliance is installed or during the summer. You can be assured that this

is not a problem and is quite normal.

TROUBLESHOOTING

Parts & Features

Noises

Symptoms Possible Cause & Solution

The appliance door is

not closed tightly.

Is the appliance leaning forward?

• Adjust the front feet to raise the front side slightly. Were the shelves

properly assembled?

• Refit the shelves if needed.

Did you close the door with excessive force?

• If you apply too much force or speed when closing the door, it may remain

briefly open before closing. Make sure that you do not slam the door

closed. Close without force.

It is difficult to open

the appliance door.

Did you open the door right after you closed it?

• If you try to open the appliance door within one minute after you closed it,

you may have difficulties because of the pressure inside the appliance. Try

to open the appliance door again in a few minutes so that the internal

pressure stabilizes.

The inside lamp in the

appliance does not

turn on.

Lamp failure

• Close the door and re-open. If the lamp does not turn on, please contact

the LG Electronics customer information centre. Do not attempt removal

of the lamp.

Symptoms Possible Cause & Solution

The appliance is noisy

and generates

abnormal sounds.

Is the appliance installed on a weak floor or improperly levelled?

• Install the appliance on a solid and flat area.

Does the rear of the appliance touch the wall?

• Adjust the installation position to allow enough clearance around the

appliance.

Are objects scattered behind the appliance?

• Remove the scattered objects from behind the appliance.

Is there an object on top of the appliance?

• Remove the object on top of the appliance.

Clicking noises The defrost control will click when the automatic defrost cycle begins

and ends. The thermostat control (or appliance control on some models)

will also click when cycling on and off.

• Normal Operation

TROUBLESHOOTING

Rattling noises Appliance is not resting evenly on the floor.

• Floor is weak or uneven or levelling legs need to be adjusted.

Appliance with linear compressor was moved while operating.

• Normal operation. If the compressor does not stop rattling after three

minutes, turn the power to the appliance off and then on again.

Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer

compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling noises Appliance flowing through the cooling system.

• Normal Operation

Popping noises Contraction and expansion of the inside walls due to changes in

temperature.

• Normal Operation

Vibrating If the side or back of the appliance is touching a cabinet or wall, some of

the normal vibrations may make an audible sound.

• To eliminate the noise, make sure that the sides and back do not make any

contact with any wall or cabinet.

Symptoms Possible Cause & Solution

TROUBLESHOOTING

Wi-Fi

Symptoms Possible Cause & Solution

Your home appliance

and smartphone are

not connected to the

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

• Find the Wi-Fi network connected to your smartphone and remove it, then

LG ThinQ

Mobile data for your smartphone is turned on.

• Turn off the

Mobile data

of your smartphone and register the appliance

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4

GHz and connect the appliance to the wireless router. To check the router

frequency, check with your Internet service provider or the router

manufacturer.

The distance between the appliance and the router is too far.

• If the distance between the appliance and the router is too far, the signal

may be weak and the connection may not be configured correctly. Move

the location of the router so that it is closer to the appliance.