LG GMJ916NSHV User Manual
Displayed below is the user manual for GMJ916NSHV by LG which is a product in the Side-By-Side Fridge-Freezers category. This manual has pages.
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OWNER’S MANUAL
BOTTOM FREEZER
FRIDGE
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
GMJ916NSHV / GML916NSHV / GML916NSHZ
www.lg.com
ENGLISH FRANÇAIS ČESKÝDEUTSCH ∂§§∏¡π∫Õ
MFL68302757_Rev.02 Copyright © 2017 LG Electronics Inc. All Rights Reserved.
2TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3 PRODUCT FEATURES
4 IMPORTANT SAFETY
INSTRUCTIONS
13 COMPONENTS
13 Fridge Exterior
14 Fridge Interior
15 INSTALLATION
15 Installation Overview
16 Unpacking Your Fridge
16 Choosing the Proper Location
16 - Flooring
17 - Ambient Temperature
17 How to Remove the Fridge Door
22 How to Remove the Freezer Door
22 Height Adjustment
22 - Fridge Door Height Adjustment
23 - If the heights of the Freezer doors are
different
24 Connecting the Water Line
24 Turning On the Power
25 HOW TO USE
25 Before Use
26 Control Panel
26 - Control Panel Features
28 In-Door Ice Bin
28 - Detaching the In-Door Ice Bin
28 - Assembling the In-Door Ice Bin
29 Automatic Icemaker
31 Ice and Water Dispenser
32 Storing Food
32 - Food Preservation Location
34 - Food Storage Tips
34 - Storing Frozen Food
35 Adjusting the Fridge Shelves
35 - Detaching the Shelf
35 - Refitting the Shelf
36 - Using the Folding Shelf
36 - When Closing the Door
37 Big Fresh Zone
37 - Removal of the Big Fresh Zone drawer
37 - Refitting the Big Fresh Zone drawer
38 How to remove and refit the vegetable
box
39 Extra Space (Multi collection corner)
39 Fridge Basket
39 Dairy Corner
39 Door-In-Door
40 - Door-In-Door Shelf Disassembly
41 Adjustable Moving Basket
41 Freezer Drawer
41 - Freezer Drawer Removal
42 - Refitting the Freezer Drawer
42 Freezer/Fridge Basket
43 SMART FUNCTIONS
43 Using LG SmartThinQ Application
44 Smart Diagnosis™ Using a Smart Phone
45 Using Smart Diagnosis™
46 MAINTENANCE
46 Cleaning
47 Replacing the Pure N Fresh filter
48 Replacing the Water Filter
49 TROUBLESHOOTING
60 DISPOSAL OF YOUR OLD
APPLIANCE
3
PRODUCT FEATURES
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PRODUCT FEATURES
* Depending on the model, some of the following functions may not be available.
DOOR ALARM
The Door Alarm function is designed to prevent malfunctions that could
occur if a fridge door or freezer door remains open. If a fridge door or freezer
door is left open for more than 60 seconds, a warning alarm sounds in 30
second intervals until it is closed.
EXPRESS FREEZE
The freezer section is maintained at the coldest temperature for a 24-hour
period before automatically resuming normal operation. The freezer display
temperature will not change when Express Freeze is engaged. It will also
enhance ice production whilst it is on.
AUTO CLOSING HINGE
The fridge doors close automatically with a slight push. (The door only
closes automatically when it is open at an angle less than 30°.)
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water.
The ice dispenser dispenses cubed and crushed ice.
4IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
This guide contains many important safety messages. Always read
and obey all safety messages.
WARNING
You can be killed or seriously injured if you do not
follow instructions.
CAUTION
Indicates an imminently hazardous situation which,
if not avoided, may result in minor or moderate injury,
or product damage.
This is the safety alert symbol. It alerts you to safety messages
that inform you of hazards that can kill or hurt you or others, or
cause damage to the product.
All safety messages will be preceded by the safety alert
symbol and the hazard signal word WARNING or CAUTION.
These words mean:
WARNING
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yKeep ventilation openings, in the appliance enclosure or in the built-
in structure, clear of obstruction.
yDo not use mechanical devices or other means to accelerate
the defrosting process, other than those recommended by the
manufacturer.
yDo not damage the refrigerant circuit.
5
IMPORTANT SAFETY INSTRUCTIONS
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This appliance contains a small amount of isobutane refrigerant
(R600a), natural gas with high environmental compatibility, but
it is also combustible. When transporting and installing the appliance,
care should be taken to ensure that no parts of the refrigerating circuit
are damaged. Refrigerant squirting out of the pipes could ignite or
cause an eye injury. If a leak is detected, avoid any naked flames or
potential sources of ignition and air the room in which the appliance is
standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak
in the refrigerating circuit occurs, the size of the room in which the
appliance may be sited depends on the amount of refrigerant used.
The room must be 1m2 in size for every 8g of R600a refrigerant inside
the appliance. The amount of refrigerant in your particular appliance is
shown on the identification plate inside the appliance. Never start up
an appliance showing any signs of damage. If in doubt, consult your
dealer.
yDo not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
yThe refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. When disposal, please consult
with service agent or a similarly qualified person.
yUse non-flammable cleaner. Failure to do so can result in fire,
explosion, or death. Always remove power cord from the wall outlet
prior to cleaning in the vicinity of electrical parts (lamps, switches,
covers, controls, etc.).
yWipe up excess moisture with a sponge or cloth to prevent water
or Liquid from getting into any electrical part and causing an electric
shock.
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
6IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
WARNING
Power
yNEVER unplug your fridge by pulling on the power cord. Always grip
the plug firmly and pull it straight out from the outlet.
yIf the supply cord is damaged, it must be replaced by the
manufacturer or its service agent or a similarly qualified person in
order to avoid a hazard. Do not use a cord that shows cracks or
abrasion damage along its length or at either the plug or connector
end.
yDo not use an uncertified power outlet.
yUnplug the power plug immediately in the event of a blackout or
thunderstorm.
yPlug in the power plug with the power cord facing downward.
Installation
yContact an authorized service center when you install or relocate the
fridge.
yWhen moving your fridge away from the wall, be careful not to roll
over or damage the power cord.
yConnect this product to a dedicated grounded electric outlet
conforming with the rating prior to use. It is the user’s responsibility
to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
yDo not install the fridge where there may be a danger of it falling.
Installation on a non sturdy timber floor may cause difficulty in door
alignment and cause the cabinet to deform.
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
7
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yUse two or more people to move and install the fridge.
Failure to do so can result in back or other injury.
yTo reduce the risk of electric shock, do not install the fridge in a wet
or damp area. Do not install in any outdoor or sheltered outdoor
location or direct sunlight.
yOnly use the new hose-sets supplied with the appliance and do not
reuse the old hose-sets.
yThe water pressure must be 20~120 psi or 138~827 kPa or
1.4~8.4 kgf/cm² on models without a water filter and 40~120 psi or
276~827 kPa or 2.8~8.4 kgf/cm² on models with a water filter.
Use
yDO NOT allow children to climb, stand, or hang on the fridge doors
or shelves in the fridge. They could damage the fridge and seriously
injure themselves.
yWhere fitted, do not place heavy objects on the dispenser of the
fridge or hang onto it.
yDo not place heavy or dangerous objects (bottles or vases with
liquid) on the fridge. It may fall or spill and cause injury, fire, or
electric shock when opening or closing the door.
yDo not put live animals inside of the fridge.
yDo not allow children to climb into the product when it is in or out of
use.
yIn the event of a gas leak (propane/LPG), ventilate sufficiently and
contact an authorized service center before use. Do not touch or
disassemble the electric outlet of the fridge.
8IMPORTANT SAFETY INSTRUCTIONS
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yIn the event of a refrigerant leak, move flammable objects away
from the fridge. Ventilate sufficiently and contact an authorized
service center.
yDo not use or place flammable substances (chemicals, medicine,
cosmetics, etc) near the fridge or store them inside the fridge. Do
not place the fridge in the vicinity of flammable gas.
yThis appliance is intended to be used in household and similar
applications such as
- staff kitchen areas in shops, offices and other working
environments
- farm houses and by clients in hotels, motels and other residential
type environments
- bed and breakfast type environments
- catering and similar non-retail applications.
yThis appliance has an incorporated ice-maker installed by the
manufacturer. If you have any problem with this feature, please
contact an authorised service conter.
yDo not use this product for special purposes or mobile applications
(storage of medicine or test materials or on ships, etc).
yUnplug the power plug before cleaning or repairing the fridge.
yIf the fridge is fitted with light bulbs and require replacing, unplug
the fridge or turn off the power before doing so.
yDo not modify or extend the power cord.
yDo not use a hair dryer to dry the interior. Do not light a candle to
remove any interior odor.
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
9
IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yFor your safety, this appliance must be properly grounded. Have the
wall outlet and the circuit checked by a qualified electrician to make
sure the outlet is properly grounded.
yDo not use an outlet that can be turned off via a remote switch. Do
not use an extension cord. It is the user’s responsibility to replace a
standard 2-prong wall outlet with a standard 3-prong wall outlet.
yDo not, under any circumstances, cut or remove the third (ground)
prong from the power cord.
yDo not use an adapter plug and plug the power plug into a multi-
outlet extension cord.
yDisconnect the power cord immediately if you hear a noise, smell a
strange odor or detect smoke.
yTurn the power off if dust or water from above or below penetrates
into the fridge. Call a service agent.
yDo not disassemble or modify the fridge.
yDo not put hands, feet, or metal objects below or behind the fridge.
yDo not operate the fridge or touch the power cord with wet hands.
yIn fridges with automatic icemakers, avoid contact with the moving
parts of the ejector mechanism or with the heating element that
releases the cubes. Do not place fingers or hands on the automatic
ice-making mechanism while the fridge is plugged in.
yWhen dispensing ice from the dispenser, do not use crystal
ceramics.
10 IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
yDo not touch the cold surfaces in the freezer compartment with wet
or damp hands, when your fridge is in operation.
yDo not put glass containers, glass bottles or beverage cans in the
freezer.
yDo not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
y(For CENELC countries) This appliance can be used by children aged
from 8 years and above and persons with reduced physical, sensory
or mental capabilities or lack of experience and knowledge if they
are supervised or been given instructions concerning the use of
the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
yCENELEC countries: AT, BE, BG, HR, CY, CZ, DK, EE, FI, MK, FR,
DE, GR, HU, IS, IE, IT, LV, LT, LU, MT, NL, NO, PL, PT, RO, SK, SI,
ES, SE, CH, TR, GB
y(For IEC countries) This appliance is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they are
supervised or been given instructions concerning the use of the
appliance by a person responsible for their safety. Children shall not
play with the appliance.
yDo not refreeze frozen foods that have thawed completely. It may
result in serious health issues.
11
IMPORTANT SAFETY INSTRUCTIONS
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yIf you are throwing away your old fridge, make sure the CFC coolant
is removed for proper disposal by a qualified servicer. If you release
CFC coolant, you may be fined or imprisoned in accordance with the
relevant environmental law.
yDisposed or abandoned fridges are dangerous, even if they are
sitting for only a few days. When disposing the fridge, remove the
packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
yIf the refrigerant gas has leaked, do not touch the fridge or the
power outlet and ventilate the room immediately. A spark could
trigger an explosion causing a fire or burns. Because this fridge
uses natural gas (isobutene, R600a) as the environment-friendly
refrigerant, even a small amount (50~60g) is combustible. If gas
leaks from severe damage during delivering, installing or using the
fridge, any spark may cause fire or burns.
CAUTION
Installation
yThe fridge must be properly installed in accordance with the Installer
Instructions that were taped to the front of the fridge.
yBe careful when you unpack and install the fridge. Immediately
dispose of packing materials (plastic) out of reach of children.
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
12 IMPORTANT SAFETY INSTRUCTIONS
ENGLISH
SAVE THESE INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THE
APPLIANCE.
To reduce the risk of fire, electric shock, or personal injury when
using your product, basic safety precautions should be followed,
including the following.
Use
yClose the doors carefully when children are around.
yKeep fingers out of pinch point areas; clearances between the doors
and cabinets are necessarily small. Be careful closing doors when
children are in the area.
yIf food is stacked or stored poorly on the shelves, it may fall and
cause injury when the door is opened.
yDo not move fridge while the fridge is operating.
A Compressor rattling noise may occur as a result and will only stop
when the compressor cycles off, or when the power to the unit is
turned off and back on again. (This is normal and will not impact on
the performance or the life of the compressor. The rattling will stop
after the compressor comes to a rest.)
Maintenance
yDo not use strong detergents like wax or thinners for cleaning.
Clean with a soft fabric.
yWipe foreign objects (dust, water, etc) off the prongs of the power
plug and contact areas before connecting.
WARNING
13
COMPONENTS
ENGLISH
COMPONENTS
Use this page to become more familiar with the parts and features of your fridge.
Page references are included for your convenience.
*The appearance and specifications of the actual product may differ depending on the model.
Fridge Exterior (Applicable to some models only)
LED Display
Displays the fridge and freezer’s
target temperature, the water
filter condition and the dispenser
status.
Door in Door release
Button
Fridge
Freezer
Filtered Water and
Ice Dispenser
Dispenses purified water and ice.
14 COMPONENTS
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Fridge Interior (Applicable to some models only)
LED interior lamps
The interior lamps light up
the inside of the fridge.
Shelf
Dairy Product Bin
Used to preserve dairy
products.
Fridge Basket
Shelf
Freezer Basket
Big Fresh Zone
Pure N Fresh Filter
Door-In-Door
Folding Shelf
Big Fresh Zone
Freezer Basket
Extra Space
DrawerDrawer
Indoor Ice Bin
Ice cubes are
automatically produced.
15
INSTALLATION
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INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1 Unpacking your
fridge
3 Connecting the
water supply and
water line
2 Choosing the proper
location
4 Leveling and Door
Alignment
SUGGESTIONS FOR ENERGY SAVING
yPlease do not keep the door open for a long time, when using, close the door as soon as possible.
yIt is not advised to overcrowd your fridge. Enough space should be left for cool air to circulate.
yDo not set the temperature of the fridge lower than needed. Do not put the food near the
temperature sensor.
yAllow hot food to cool prior to storing. Placing hot food in the fridge-freezer could spoil other food,
and lead to higher energy consumption.
yDo not block air vents with food. Smooth circulation of cold air keeps fridge-freezer temperature
constant.
yDo not open the door frequently. Opening the door lets warm air enter the fridge-freezer, an
causes the temperature to rise.
16 INSTALLATION
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Choosing the Proper Location
ySelect a place where a water supply can
be easily connected for the automatic
icemaker.
yThe fridge should always be plugged
into its own individual properly
grounded electrical outlet rated for
230 Volts, 50 Hz, AC only, and fused
at 15 or 20 amperes. This provides the
best performance and also prevents
overloading house wiring circuits
which could cause a fire hazard from
overheated wires. It is recommended
that a separate circuit serving only this
appliance be provided.
Unpacking Your Fridge
WARNING
yUse two or more people to move and install
the fridge. Failure to do so can result in back
or other injury.
yYour fridge is heavy. When moving the fridge
for cleaning or service, be sure to protect
the floor. Always pull the fridge straight
out when moving it. Do not wiggle or walk
the fridge when trying to move it, as floor
damage could occur. Wind the leveling feet
up first so that the unit is on its rollers.
yKeep flammable materials and vapors, such
as gasoline, away from the fridge. Failure to
do so can result in fire, explosion, or death.
Remove tape and any temporary labels from your
fridge before using. Do not remove any warning-
type labels, the model and serial number label, or
the Tech Sheet that is located under the front of
the fridge.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your fridge.
Fridge shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. Poorly constructed timber
flooring can cause a limit in door adjustment
and the cabinet to become out of shape. (See
Leveling and door Door Alignment.)
NOTE
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
NOTE
The water pressure must be 20 – 120 psi
or 138 – 827 kPa or 1.4 – 8.4 kgf/cm².
If the fridge is installed in an area with low
water pressure (below 20 psi), you can
install a booster pump to compensate for
the low pressure.
WARNING
To reduce the risk of electric shock, do not
install the fridge in a wet or damp area.
do not install in any outdoor or sheltered
outdoor location or direct sunlight.
17
INSTALLATION
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Ambient Temperature
Install this appliance in an indoor area where
the temperature is between 13°C and 43°C.
If the temperature around the appliance is
too low or high, the cooling ability may be
adversely affected.
1 Place your appliance where it is easy to
use.
2 Avoid placing the unit near heat sources,
direct sunlight or moisture.
3 To ensure proper air circulation around the
fridge-freezer, please maintain sufficient
space on both the sides as well as top and
maintain at least 2 inches (5.08 cm) from
the rear wall.
4 To avoid vibrations, the appliance must be
leveled.
5 in temperatures below 5°C. It may affect
the performance.
2” (5.08 cm)
24” (61 cm)
Removing the Left Fridge Door
How to Remove the Fridge Door
1 The water supply is connected to the
upper right part of the rear surface of the
fridge. Remove the ring in the joint area.
Hold the water supply connection and
gently push the Collet to detach the water
supply line as shown in .
NOTE
Detachment of the water supply line is
applicable only when detaching the left
fridge door.
Collet
2 Remove the screw from the hinge
cover at the top of the fridge. Lift the hook
(not visible), located at the bottom of the
front side of the cover with a flat-head
screwdriver.
18 INSTALLATION
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3 Remove the cover and pull out the tube .
Disconnect all wire harnesses .
4 Rotate the hinge lever counterclockwise
. Lift the top hinge free of the hinge
lever latch.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
Hinge Lever Latch
5 Lift the door from the middle hinge pin and
remove the door.
CAUTION
Place the door, inside facing up, on a
non-scratching surface.
Removing the Right Fridge Door
1 Remove the top hinge cover screw .
Lift the hook (not visible), located at the
bottom of the front side of the cover ,
with a flat-head screwdriver.
2 Detach the wire harness .
19
INSTALLATION
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CAUTION
When lifting the hinge free of the hinge
lever latch, be careful that the door
does not fall forward.
Hinge Lever Latch
3 Rotate the hinge lever clockwise.
Lift the top hinge free of the hinge
lever latch.
4 Lift the door from the middle hinge pin and
remove the door.
CAUTION
Place the door, inside facing up, on a
non-scratching surface.
NOTE
1) Gently insert the tube until only one
line shows on the tube.
(Correct)
(Incorrect)
2) Pull the tube to make sure that the
tube is tightly fastened.
Collet
Tube
Insert Line
20 INSTALLATION
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Install the right-side door first.
1 Make sure that the plastic sleeve is
inserted in the bottom of the door. Lower
the door onto the middle hinge pin as
shown in the figure.
2 Fit the hinge over the hinge lever latch
and slot it into place. Rotate the lever
counterclockwise to secure the hinge.
Assembling the Right Fridge Door
Hinge Lever Latch
4 Make sure that the door-switch located
inside the cover is tightly connected.
Position the cover in its place. Insert and
tighten the cover screw .
3 Connect the wire harness .
21
INSTALLATION
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Install the left fridge door after the right door is
installed.
1 Make sure that the plastic sleeve is
inserted in the bottom of the door. Install
the fridge door onto the middle hinge.
2 Fit the hinge over the hinge lever latch
and slot it into place. Rotate the lever
clockwise and fasten the hinge.
Assembling the Left Fridge Door
3 Connect all the wire harnesses.
Hinge Lever Latch
4 Push the water supply tube into the hole
on the top case and pull it through the
backplate.
5 Hold the water supply connection and
gently push in the collet to connect the
water supply line as shown in . Insert
the tube at least 5/8 inch (15 mm) into the
connector.
6 Make sure that the door-switch located
inside the cover is tightly connected. Place
the cover in its position and tighten the
cover screw .
Collet
22 INSTALLATION
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Height Adjustment
Leveling the doors may not be possible when
the floor is not leveled, or is of weak or poor
construction. The fridge is heavy and should
be installed on a rigid and solid surface. Some
timber flooring may cause levelling difficulties
if it flexes excesively.
Fridge Door Height Adjustment
yIf the left side door is lower, lift the left
side door, and turn the hinge bolt using the
spanner as in the drawing. (for upper fridge
doors, use spanner 1.)
yIf the right side door is lower, lift the right
side door, and use a pair of long nose pliers
(not supplied) to additionally insert 3 a
snap ring until the heights are balanced as
in the drawing. (GMJ916****)
yIf the right side door is lower, lift the
right side door, and turn the hinge bolt
using the spanner as in the drawing.(for
upper refrigerator doors, use spanner 1.)
(GML916****)
3 Remove the door by raising it from the
lower hinge.
How to Remove the Freezer
Door (TURN OFF THE MAIN
POWER. Same procedure for
left and right doors)
1 Remove the inner hinge bolt.
2 Twist the hinge to raise the pivoting end
so that the door can be lifted off.
Lower hinge
Refrigeration
left hand door
Height difference
Refrigeration
right hand door
Refrigeration
right hand door
GMJ916**** GML916****
23
INSTALLATION
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If the heights of the Freezer doors
are different
yMethod 1 is recommended.
yFor freezer doors, use spanner 2.
1 (Method 1)
Open the door, and adjust the height by
screwing the nut above the foot with the
2 spanner.
2 (Method 2, only allows a maximum of 3mm
of adjustment)
(1) Use the wider side of the number
2
spanner to turn locking nut ( )
clockwise to unscrew the locking nut.
(2) Use the narrower side of the spanner to
turn the adjustment hinge pin ( )
clockwise or ( ) counterclockwise,
and adjust the gap difference between the
fridge and the freezer door.
(3) After the door heights are adjusted,
completely tighten the locking nut ( )
counterclockwise.
CAUTION
Do not adjust the hinge pin height level
too much. The hinge pin can fall out.
(Range of height adjustment : Max. 3mm)
Height difference
Locking nut
Adjustment
hinge pin
Lower door
Lift door
Unscrew nut
Tighten nut
Spanner Lower door
Lift doorLift door
24 INSTALLATION
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Connecting the Water Line
Before You Begin
This water line installation is not covered by
the fridge warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
Water hammer (water banging in the pipes) in
house plumbing can cause damage to fridge
parts and can lead to water leakage or flooding.
Call a qualified plumber to correct water hammer
before installing the water supply line to the
fridge.
If you use your fridge before connecting the
water line, make sure the icemaker power
switch is in the OFF (O) position.
Water Pressure
The water pressure must be 20~120 psi or
138~827 kPa or 1.4~8.4 kgf/cm² on models
without a water filter and 40~120 psi or 276~827
kPa or 2.8~8.4 kgf/cm² on models with a water
filter.
If a reverse osmosis water filtration system is
connected to your cold water supply, this water
line installation is not covered by the fridge
warranty. Follow the instructions carefully to
minimize the risk of expensive water damage.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 to 60 psi (276~414 kPa or
2.8~4.2 kgf/cm², less than 2.0~3.0 sec. to fill a
cup of 7 oz or 198 cc capacity).
All installations must be in accordance with local
plumbing code requirements.
CAUTION
Do not install the icemaker tubing in
areas where temperatures fall below
freezing.
CAUTION
To prevent burns and product damage,
only connect the fridge water line to a
cold water supply.
Plug in the fridge
Arrange the coil of tubing so that it does not
vibrate against the back of the fridge or against
the wall. Push the fridge back to the wall.
Start the icemaker
Set the icemaker power switch to the ON
position.
The icemaker will not begin to operate until it
reaches its operating temperature of –9°C or
below. It will then begin operation automatically
if the icemaker power switch is in the ON (I)
position.
Turning On The Power
Plug in the fridge.
CAUTION
yConnect to a rated power outlet.
yHave a certified electrician check
the wall outlet and wiring for proper
grounding.
yDo not damage or cut off the ground
terminal of the power plug.
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HOW TO USE
Before use
Clean the fridge.
Clean your fridge thoroughly and wipe off all dust that may have accumulated
during shipping.
NOTE
Remove adhesive residue by wiping it off with your thumb or dishwashing detergent.
CAUTION
yDo not scratch the fridge with a sharp object or use a detergent that
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the fridge,.
yDo not peel off the model or serial number label or the technical information
on the rear surface of the fridge.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section. (Your plug type might be different from
the picture.)
CAUTION
Putting food in the fridge before it has cooled could cause the food to
spoil, or a bad odor could remain inside the fridge.
Wait for the fridge to cool.
Allow your fridge to run for at least three to four hours before putting food in it.
Check the flow of cold air in the freezer compartment to ensure proper cooling.
The fridge makes a loud noise after initial operation.
This is normal. The loudness will decrease as the temperature lowers.
Before Plugging in, open the fridge doors to ventilate the interior.
The inside of the fridge may smell like plastic at first. Remove any adhesive tape
from inside the fridge and open the fridge doors for ventilation until any odors have
subsided.
CAUTION
Running the automatic icemaker before connecting it to the water
supply may cause the fridge to malfunction.
Turn off the icemaker if the fridge is not yet connected to the
water supply.
Turn off the automatic icemaker and then plug the power plug of the fridge into the
grounded electric outlet.
* This is applicable only to certain models.
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NOTE
The displayed temperature is the target
temperature, and not the actual temperature of
the fridge. The actual fridge temperature depends
on the food inside the fridge as well as ambient
temperatures and how often the doors are
opened and closed.
Control Panel (Applicable to some models only)
Control Panel Features
Freezer Temperature
Indicates the set target temperature of the
freezer compartment in Celsius (°C).
The recommended Freezer set temperature
in normal ambient conditions and loads is
-18°C ~ -20°C.
Ice On/Off
Press the Ice On/Off button for 3 seconds to turn
the icemaker On/Off.
Wi-Fi
The Wi-Fi button, when used with the LG Smart
ThinQ application, allows the refrigerator to
connect to a home Wi-Fi network.
The Wi-Fi icon shows the status of the
refrigerator’s network connection. The icon
illuminates when the refrigerator is connected to
the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to
connect to the network. The icon blinks while the
connection is being made, then turns on once the
connection is successfully made.
Express Freeze
This function increases both ice making and
freezing capabilities.
yWhen you touch the Express Freeze button,
the graphic will illuminate in the display and
will continue for 3 hours. The function will
automatically disable itself after 3 hours.
yYou can stop this function manually by
touching the button one more time. Fridge Temperature
Indicates the set target temperature of the fridge
compartment in Celsius (°C).
The recommended Fridge set temperature in
normal ambient conditions and loads is 3°C ~ 4°C.
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Pure N Fresh
When the Replace lamp is on, replace the Pure N
Fresh filter.
yWhen the “Replace” lamp is turned on,
replace the filter to maintain the performance
of the Pure N Fresh Filter function.
yTo replace the filter, press the button
on the touch control panel to the OFF mode
so that the filter icon is not illuminated and
the blue Pure N Fresh LED inside the fridge
remains off. The Pure N Fresh function
has three modes, Auto(when icon is lit
up), Power(when icon and Power are lit
up) and Off(when icon is not lit up). Power
mode can be engaged by pressing the
Pure N Fresh touch control respectively.
Auto>Power>Off>Auto….
Power mode will resume back to Auto mode
after 4 hours.
Change Water Filter
When the water filter indicator turns on, you
need to change the water filter. After changing
the water filter, press and hold the Change Filter
button for three seconds to turn the indicator
light off. You need to change the water filter
approximately every six months.
Lock
The Lock function disables every other button
on the display.
yWhen power is initially connected to the fridge,
the Lock function is off.
yIf you want to activate the Lock function to lock
other buttons, press and hold the Lock button
for three seconds or more. The Lock icon will
display and the Lock function is now enabled.
yTo disable the Lock function, press and hold the
Lock button for approximately three seconds.
CAUTION
Display Mode (For Store Use Only)
The Display Mode disables all cooling in
the fridge and freezer sections to conserve
energy while on display in a retail store. When
activated OFF will display on the control panel
and the display will remain on for 20 seconds.
To deactivate / activate:
With either fridge door opened, press and
hold the Fridge button and then touch the
Express Freeze button three times. The
control panel will beep and the temperature
settings will display to confirm that Display
Mode is deactivated. Use the same procedure
to activate the Display Mode.
NOTE
The Lock function will not stop the water or ice
dispensing function.
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Assembling the In-Door Ice Bin
1 Carefully insert the in-door ice bin while
slightly slanting it to avoid contact with the
icemaker.
2 Avoid touching the auto shutoff (feeler
arm) when replacing the ice bin. See the
label on the ice compartment door for
details.
Auto shutoff
(feeler arm)
CAUTION
When handling the ice bin,
keep hands away from the
icemaker tray area to avoid
personal injury.
In-Door Ice Bin
* Depending on the model, some of the
following functions may not be available.
Detaching the In-Door Ice Bin
1 Gently pull the handle to open the ice
compartment.
2 To remove the in-door ice bin, grip the
front handle, slightly lift the lower part,
and slowly pull out the bin as shown.
CAUTION
yKeep hands and tools out of the ice
compartment door and dispenser chute.
Failure to do so may result in damage or
personal injury.
yThe icemaker will stop producing ice when
the in-door ice bin is full. If you need more
ice, empty the ice bin into the extra ice bin
in the freezer compartment. During use,
the ice can become uneven causing the
icemaker to misread the amount of ice
cubes and stop producing ice. Shaking the
ice bin to level the ice within it can reduce
this problem.
yStoring cans or other items in the ice bin will
damage the icemaker.
yKeep the ice compartment door closed
tightly. If the ice compartment door is not
closed tightly, the cold air in the ice bin
will freeze food in the fridge compartment.
This could also cause the icemaker to stop
producing ice.
yIf the Ice On/Off button on the display is set
to Off for an extended period of time, the
ice compartment will gradually warm up to
the temperature of the fridge compartment.
To prevent ice cubes from melting and
leaking from the dispenser, ALWAYS empty
the ice bin when the icemaker is set to Off
for more than a few hours.
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Automatic Icemaker
* Depending on the model, some of the
following functions may not be available.
Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker will produce
50-80 cubes in a 24-hour period, depending
on freezer compartment temperature, room
temperature, number of door openings and
other operating conditions.
yIt takes about 12 to 24 hours for a newly
installed fridge to begin making ice. Wait 72
hours for full ice production to occur.
yIce making stops when the in-door ice bin
is full. When full, the in-door ice bin holds
approximately 6 to 8 glasses of ice.
yForeign substances or frost on the auto shutoff
(feeler arm) can interrupt ice production. Make
sure the feeler arm is clean at all times for
proper operation.
Auto shutoff (feeler arm)
Icemaker
Turning the Automatic Icemaker
On or Off
To turn the automatic icemaker On/Off, press
and hold the Ice On/Off button on the control
panel for 3 seconds. Doing this also causes
any ice in the ice bin to melt. when turning the
ice maker off, please ensure that the ice bin is
emptied.
WARNING
Personal Injury Hazard
DO NOT place fingers or hands on the
automatic ice making mechanism while the
fridge is plugged in.
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Automatic Icemaker
(continued)
yThe first ice and water dispensed may
include particles or odor from the water
supply line or the water tank.
yThrow away the first few batches of ice.
This is also necessary if the fridge has not
been used for a long time.
yNever store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
yIf discolored ice is dispensed, check the
water filter and water supply. If the problem
continues, contact a qualified service
center. Do not use the ice or water until the
problem is corrected.
yKeep children away from the dispenser.
Children may play with or damage the
controls.
yThe ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice
bin and clearing the passage with a rubber
spatula. Dispensing cubed ice can also help
prevent frost buildup.
yNever use thin crystal glass or crockery to
collect ice. Such containers may chip or
break resulting in glass fragments in the ice.
yDispense ice into a glass before filling it
with water or other beverages. Splashing
may occur if ice is dispensed into a glass
that already contains liquid.
yNever use a glass that is exceptionally
narrow or deep. Ice may jam in the ice
passage and fridge performance may be
affected.
yKeep the glass at a proper distance from
the ice outlet. A glass held too close to the
outlet may prevent ice from dispensing.
yTo avoid personal injury, keep hands out of
the ice door and passage.
yNever remove the dispenser cover.
yIf ice or water dispenses unexpectedly, turn
off the water supply and contact a qualified
service center.
CAUTION
When You Should Turn the
Icemaker Off
yWhen the water supply will be shut off
for several hours.
yWhen the ice bin is removed for more
than one or two minutes.
yWhen the fridge will not be used for
several days.
Normal Sounds You May Hear
yThe icemaker water valve will buzz as
the icemaker fills with water. If the Ice
on/off button is set to On, the ice maker
will buzz even if it has not yet been
hooked up to water. To stop the buzzing,
press the Ice on/off button to set it to
the Off position.
yYou will hear the sound of cubes
dropping into the bin and water running
in the pipes as the icemaker refills.
Preparing for Vacation
Set the icemaker power button to Off and shut
off the water supply to the fridge.
If the ambient temperature is expected to drop
below freezing, have a qualified technician
drain the water supply system to prevent
serious property damage due to flooding
caused by ruptured water lines or connections.
NOTE
The ice bin should be emptied when
the Ice On/Off button is set to the Off
mode.
NOTE
Keeping the Ice maker on before the
water line is connected can damage the
icemaker.
NOTE
The ice bin should be emptied any time
the Ice On/Off button is turned Off.
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Ice and Water Dispenser
* Depending on the model, some of the
following functions may not be available.
CAUTION
Keep children away from the dispenser
to prevent children playing with or
damaging the controls.
Dispenser
Ice and Water
switch
Stand
Using the Dispenser
yTo dispense cold water or ice, push on
the Dispenser switch Cubed ice( ),
Water( ), Crushed ice( ).
NOTE
yIf discolored ice is dispensed, check
the water filter and water supply. If the
problem continues, contact a qualified
service center. Do not use the ice or
water until the problem is corrected.
yThe dispenser will not operate when
either of the fridge doors are open.
yIf dispensing water or ice into a container
with a small opening, place it as close to
the dispenser as possible.
ySome dripping may occur after
dispensing. Hold your cup beneath
the dispenser for a few seconds after
dispensing to catch all of the drops.
CAUTION
Throw away the first few batches of ice
(about 24 cubes). This is also necessary
if the fridge has not been used for a
long time.
Cleaning the Dispenser Stand
1 Pull slightly holding both ends.
2 Wipe out dirty areas with a clean cloth.
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Storing Food
Food Preservation Location (Applicable to some models only)
Each compartment inside the fridge is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Freezer Basket
Preserve small packaged frozen
food or frequently-taken out foods.
Drawer (1)
Preserve small packaged frozen
food or frequently-taken out foods.
Drawer(2)
Preserve frozen food to keep longer.
Big Fresh Zone
Preserve vegetables and fruits.
Fridge Basket
Store beverages, water, etc.
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Food Preservation Location (Applicable to some models only) (continued)
CAUTION
yDo not store food with high moisture content towards the top of the fridge. The moisture could
come in direct contact with the cold air and freeze.
yWash food before storing it in the fridge. Food packaging should be wiped down to prevent
adjacent foods from being contaminated.
yIf the fridge is kept in a hot and humid place, frequent opening of the door or storing a lot of
vegetables in the fridge may cause condensation to form. Wipe off the condensation with a clean
cloth or a paper towel.
yIf the fridge doors are opened or closed too often, warm air may penetrate the fridge and raise its
temperature. It can also increase the fridge’s electricity usage.
NOTE
yIf you are leaving home for a short period of time, like a short vacation, the fridge should be left
on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
yIf you are leaving the fridge turned off for an extended period of time, remove all food and ice
from the ice maker compartment before unplugging the power cord. Clean the interior, and leave
the doors slightly ajar to prevent mold from growing in the fridge.
Dairy Product Bin
Store diary foods such as butter, cheese, etc.
Extra Space
Preserve small foods such as eggs,
ham, etc.
Door-In-Door
Store frequently-taken out foods
such as beverages, snacks, etc.
Folding Shelf
Fold this shelf to store large-sized
containers or food.
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Food Storage Tips
* The following tips may not be applicable
depending on the model.
Wrap or store food in the fridge in airtight and
moisture-proof material unless otherwise noted.
This prevents food odor and taste transfer
throughout the fridge. For dated products, check
use by dates to ensure freshness.
Food How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Eggs Store in original carton on
interior shelf, not on door shelf.
Fruit Do not wash or prepare fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a fridge shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
containers and store in crisper.
Fish Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic
wrap, aluminum foil, or plastic
containers with tight lids.
Storing Frozen Food
Freezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within 24
hours (no more than 1 to 1.5kg. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
NOTE
Check a freezer food guide or a reliable
cookbook for further information about preparing
food for freezing or food storage times.
NOTE
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
NOTE
Never freeze beverage cans or bottles of any
kind as they can explode or shatter.
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Storing Frozen Food (continued)
Packaging
Successful freezing depends on correct
packaging. When you close and seal the
package, it must not allow air or moisture in or
out. If it does, you could have food odor and
taste transfer throughout the fridge and could
also dry out frozen food.
Packaging recommendations:
yRigid plastic containers with tight-fitting
lids
yStraight-sided canning/freezing jars
yHeavy-duty aluminum foil
yPlastic-coated paper
yNon-permeable plastic wraps
ySpecified freezer-grade self-sealing plastic
bags
Follow package or container instructions for
proper freezing methods.
Do not use
yBread wrappers
yNon-polyethylene plastic containers
yContainers without tight lids
yWax paper or wax-coated freezer wrap
yThin, semi-permeable wrap
Adjusting the Fridge Shelves
The shelves in your fridge are adjustable to
meet your individual storage needs. Your
model may have either glass or wire shelves.
Adjusting the shelves to fit different heights
of items will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the fridge door is open which
will save energy.
Detaching the Shelf
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
Refitting the Shelf
Tilt the front of the shelf up and guide the rear
shelf hooks into the slots at the desired height.
Then, lower the front of the shelf so that the
hooks drop into the slots.
CAUTION
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or spilling
food.
NOTE
The process of freezing occurs
the fastest on the marked shelf.
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Using the Folding Shelf
You can store taller items, such as containers
or bottles, by simply pushing the front half of
the shelf underneath the back half of the shelf.
Pull the front of the shelf firmly toward you to
return to a full shelf.
When Closing the Door
CAUTION
yDo not clean glass shelves with
warm water while they are cold.
Shelves may break if exposed to
sudden temperature changes or
impact.
yGlass shelves are heavy. Use special
care when removing them.
CAUTION
yTo reduce the risk of door scratches
and breaking the door centre mullion,
please make sure that the fridge door
mullion is always folded in.
yThe door alarm will sound every 30
seconds the door remains open after
1 minute. Ensure that the folding
mullion is folded in before closing the
left hand door.
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CAUTION
yAlways empty the drawers before
removing them and use both hands
when removing and refitting.
yMake sure that the fridge doors
are fully open before removing and
refitting the drawers.
Big Fresh Zone
Removal of the Big Fresh Zone drawer.
1 Pull the drawer back to the end of its
travel.
2 Lift the front of the drawer up and remove
it from its guide.
Refitting the Big Fresh Zone drawer
1 Insert the left and right roller of the drawer
into the guides whilst the drawer is slightly
lifted at the front. and push it in gently
while lowering it at the same time.
2 Push it in gently while lowering it at the
same time.
38 HOW TO USE
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CAUTION
yMake sure to disassemble with
both hands.
yWhen you remove and refit the
vegetable box drawers,ensure that
both fridge doors are open fully.
How to remove and refit the
vegetable box
How to remove the vegetable box
1 While the fridge doors are wide open,
take out all the shelves from the fridge
compartment.
Remove all contents from the vegetable
box drawers.
2 Lift the vegetable box drawers with both
hands and gently pull them toward you.
3 Grab the back end with one hand to lift the
vegetable box, and then take it out while
tilted.
How to refit vegetable box
1 Lift the vegetable box drawer assembly
on to an angle and place it into the fridge
compartment ready for fitting.
2 Lift the vegetable box drawer horizontally
and align to its original position and gently
push it back. (This is to avoid contact with
the side walls of the fridge.)
3 If there is a gap behind the drawer as
in the below diagram, slightly lift the
vegetable box and push.
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CAUTION
yBe careful when handling and storing
larger eggs. They can be broken if the
cover is not completely closed and
the drawer above is pushed in.
yObserve the above diagrams when
removing and refitting the Multi-
Collection corner after cleaning.
yStore all moist and easily-freezing
foods like soy bean curd, sesame leaf,
etc. on the front of the shelves.
Extra Space (Multi collection
corner, applicable to some
models only)
Store small foods like eggs, ham, cheese, etc.
yOpen and close pushing or pulling grips.
Fridge Basket
Store drinks like small packs, milk, beer, juice
etc.
Multi-collection
corner supporter
Dairy Corner
You can store dairy products such as butter,
cheese etc.
If you close the fridge door with the dairy
corner left open, the fridge door may not close
properly. It could also result in damage to the
lid.
NOTE
The Cheese & Butter and Condiment
bins are not recommended for storing
items that spoil easily such as milk and
mayonnaise.
Door-In-Door (Applicable to
some models only)
The Door-In-Door compartment allows for easy
access of commonly used beverages and food
items.
The inner Door-In-Door includes two door bins,
Cheese & Butter and Condiment bins, that
are specially designed for food that can be
stored at a warmer temperature. This makes
spreading butter and slicing cheese easier.
Press the the door button on the Home Bar
until you hear a click sound.
yYou can store more food in the larger Home
Bar.
yWith the larger storage room, you can
organize drinks and snacks better.
Press until
you hear
the “Click”
sound
40 HOW TO USE
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4 Remove screws on both sides of magic
space cover.
5 Hold the bottom of lower basket and raise
it up to take it out.
2 Hold the bottom of daily basket and raise it
up to take it out.
3 Move floating basket to the top
compartment from magic space cover to
where the Daily Corner was removed.
Door-In-Door Shelf Disassembly
(Applicable to some models only)
1 Raise magicspace cover up and take it out.
Hold both ends of the basket and lift up the
front part of the basket.
yAssemble in the same method as
disassembly.
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1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
1
3
2
Adjustable Moving Basket
It can be moved up and down as necessary, and
used conveniently.
yTo move the Adjustable Moving Basket up or
down, remove all items from the basket first.
yPlace one hand on each side of the Moving
basket and use your forefingers and thumb.
yLift the white release levers on both sides
upward, and then move the Basket up or
down.
yAdjusting the Moving Door Basket allows taller
food items to be stored more conveniently.
CAUTION
yRemove all food items from basket before
moving it up or down. Not doing so could
cause damage to the basket or food items.
CAUTION
yAlways remove drawers with both
hands to avoid breakage or injury.
yAlways open the freezer doors all the
way before removing or refitting the
drawers.
Freezer Drawer
Use the compartment for packed frozen foods
and frequently-accessed foods.
Use the bottom compartment for frozen foods.
(Dried fish & condiments)
yThe sliding freezer drawers allow easy
access and convenience of use.
Freezer Drawer Removal
1 Pull out the Freezer drawer to the end of
its travel (as per below fig)and remove all
of the contents.
2 When the drawer is fully extended, lift up
the front and continue to pull it out (as per
below fig).
42 HOW TO USE
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CAUTION
yAlways remove drawers with both
hands to avoid breakage or injury.
yAlways open the freezer doors all the
way before removing or refitting the
drawers.
Refitting the Freezer Drawer
1 Insert both rollers into the guides with
the front of the drawer slightly raised and
gently push in. while lowering the drawer
to the correct level.
2 Continue to push in the drawer all the way
while lowering the drawer to the correct
level.
Freezer/Fridge basket
You can store small packaged frozen food
(Freezer basket), small packaged refrigerated
food or beverages (Fridge basket) such as milk,
water, juice, beer etc.
Do Not store ice cream or foods intended for
long term storage in the Freezer Door Basket.
To remove the basket, hold the basket with
both hands and lift up the front part to pull it
out.
To refit the basket, align both sides of the
basket with the guides and push it down until
secure.
Two Stars Section
(Applicable to Some Models
Only)
yTwo stars section means suitable for ice or
foods that can be stored at -12°C~-18°C.
yNot suitable for deep freezing.
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Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
yFor appliances with the or logo
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
yIf the distance between the appliance
and the wireless router is too far, the
signal strength becomes weak.
It may take a long time to register or
installation may fail.
2
Turn off the Mobile data or Cellular Data on
your smartphone.
yFor iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
SMART FUNCTIONS
Wireless LAN Module Specifications
Model LCW-004
Frequency Range 2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
NOTE
yIf the appliance is having trouble
connecting to the Wi-Fi network, it may be
too far from the router. Purchase a Wi-Fi
repeater (range extender) to improve the
Wi-Fi signal strength.
yThe Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
yThe network connection may not work
properly depending on the Internet service
provider.
yThe surrounding wireless environment can
make the wireless network service run
slowly.
yThe appliance cannot be registered due
to problems with the wireless signal
transmission. Unplug the appliance and
wait about a minute before trying again.
yIf the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
yThe wireless network name (SSID) should
be a combination of English letters and
numbers.
(Do not use special characters.)
ySmartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
yIf the security protocol of the router is
set to WEP, you may fail to set up the
network.
Please change it to other security
protocols (WPA2 is recommended) and
register the product again.
NOTE
yTo verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
yThe appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
yLG SmartThinQ is not responsible for
any network connection problems or any
faults, malfunctions, or errors caused by
network connection.
44 SMART FUNCTIONS
ENGLISH
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
yIf you choose the simple login to access
the LG SmartThinQ application, you must
go through the appliance registration
process each time you change your
smartphone or reinstall the application.
Wi-Fi Function
yFor appliances with the or logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as a
correct way of using the appliance based on the
pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
NOTE
yIf you change your wireless router,
your Internet service provider or your
password after registering the appliance,
please delete it from the LG SmartThinQ
Settings → Edit Product and register
again.
yThe application is subject to change for
appliance improvement purposes without
notice to users.
yFunctions may vary by model.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service Centre
B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This offer
is valid for three (3) years from the date on which
you purchased the product.
Smart Diagnosis™ Using a
Smart Phone
yFor appliances with the or logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated
unless the appliance is connected to power.
If the appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
45
SMART FUNCTIONS
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Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to deactivate
the lock function, and then press the Lock
button again to activate the lock function.
• Please note that the Smart Diagnosis
function will not operate until five minutes
has passed since the lock function was
activated.
2 Open the fridge door and then hold the phone
on the upper right speaker hole.
• Position the phone so that its microphone
is aligned with the speaker hole.
3 Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4 After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
yPosition the phone so that its
microphone is aligned with the speaker
hole.
yThe Smart Diagnosis™ sound is
generated after around three seconds.
yDo not take the phone off the speaker
hole while the data is transmitted.
yHold the phone to the upper right
speaker hole and wait while the data is
transmitted.
yThe data transfer sound may be harsh to
the ear while the Smart Diagnosis™ data
is being transmitted, but do not take the
phone off the speaker hole for accurate
diagnosis until the data transfer sound
has stopped.
yWhen the data transfer is complete,
the transfer completion message is
displayed and the control panel is
automatically turned off and then on
again after a few seconds. After the
customer information centre explains
the diagnosis result.
yThe Smart Diagnosis™ function depends
on the local call quality.
yThe communication performance will
improve and you can transmit a better
signal if you use a land line home phone.
yIf the Smart Diagnosis™ data transfer
is poor due to poor call quality, you may
not receive the best Smart Diagnosis™
service.
46 MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
yBoth the fridge and freezer sections defrost automatically; however, clean both sections
about once a month to prevent odors.
yWipe up spills immediately.
yAlways unplug the refrigeration before cleaning.
General Cleaning Tips
yUnplug fridge or disconnect power.
yRemove all removable parts, such as
shelves, crispers, etc.
yUse a clean sponge or soft cloth with
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
yHand wash, rinse and dry all surfaces
thoroughly.
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth with mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
CAUTION
yDo not use a rough cloth or sponge
when cleaning the interior and exterior
of the fridge.
yDo not place your hand on the bottom
surface of the fridge when opening
and closing.
WARNING
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
Always remove power cord from the
wall outlet prior to cleaning in the vicinity
of electrical parts (lamps, switches,
covers, controls, etc.).
Wipe up excess moisture with a sponge
or cloth to prevent water or Liquid
from getting into any electrical part and
causing an electric shock.
Never use metallic scouring pads,
brushes, coarse abrasive cleaners,
Strong alkaline solutions, industrial
detergent (bleach containing detergent)
Flammable or toxic cleaning liquids on
any surface. Do not use Hot water to
clean the interior or any interior parts of
the unit when they are cold.
47
MAINTENANCE
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Inside Walls (allow freezer to warm
up so the cloth will not stick)
To help remove odors, you can wash the inside
of the fridge with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda
to 1 litre of warm water. Be sure the baking
soda is completely dissolved so it does not
scratch the surfaces of the fridge.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches, or
cleaners containing petroleum on plastic fridge
parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser Coil Cover
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents located
at the rear of the appliance. Do not remove the
panel covering the condenser coil area. Always
disconnect the main power before cleaning.
2 Installing a New Pure ‘N’ Fresh filter.
Place the new filter inside of the cover with
the side that says “Front” facing outward.
Turn the filter cover to the right to reattach it
to the fridge wall.
After changing the filter, touch and hold the
Pure N Fresh filter button on the front display
for three seconds to reset the filter sensor.
Replacing the Pure N Fresh filter
It is recommended that you replace the Pure N
Fresh filter:
yApproximately every 1~2 years.
yWhen the Replace light turns on.
1 Remove the Old Filter
Turn the filter cover to the left to detach from
the fridge wall. The filter is located on the
inside of the filter cover. Remove the filter
from the cover and replace it with a new
filter.
48 MAINTENANCE
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Replacing the Water Filter
It is recommended that you replace the water filter:
yApproximately every six months.
yWhen the water filter indicator turns on.
yWhen the water dispenser output decreases.
yWhen the ice cubes are smaller than normal.
3
Refit the door bin.
1 Remove the old water filter.
Lift up and remove the lower door bin
from the Left hand Fridge door. Swing
the right end of the water filter out of the
compartment and then grasp and rotate the
filter counterclockwise to remove it from the
filter head.
NOTE
Replacing the water filter could cause a
small amount of water to drain. Place a cup
under the filter head to catch any water.
NOTE
This fridge does not require a filter bypass
plug when the filter is not in place.
2
Replace with a new water filter.
Insert the new filter into the filter head and
rotate it clockwise until the arrow on the
new filter lines up with the arrow on the
filter head. Swing the filter back into the
compartment.
49
TROUBLESHOOTING
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TROUBLESHOOTING
Review the Troubleshooting section before calling for service; doing so will save you both time
and money.
Problem Possible Causes Solutions
Fridge and
Freezer section
are not cooling.
The fridge display control is set
to OFF (some models).
Cancel the OFF mode so that the unit
commences operation. Refer to the Setting the
Controls section for proper temperature settings
May be in Display mode. Refer to page 27 for Display mode instructions.
Fridge is in the defrost cycle. During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 40 minutes
to confirm the proper temperature has been
restored once the defrost cycle has completed.
Fridge was recently installed. It may take up to 24 hours for each compartment
to reach the desired temperature.
Fridge was recently relocated. If the fridge was stored for a long period of time
or moved on its side, it is necessary for the fridge
to stand upright for 24 hours before connecting it
to power.
Cooling System
runs too much.
Fridge is replacing an older
model.
Modern fridges require more operating time but
use less energy due to more efficient technology.
Fridge was recently plugged in
or power restored.
The fridge will take up to 24 hours to cool
completely.
Door opened often or a large
amount of food / hot food was
added.
Adding food and opening the door warms the
fridge, requiring the compressor to run longer in
order to cool the fridge back down. In order to
conserve energy, try to get everything you need
out of the fridge at once, keep food organized so
it is easy to find, and close the door as soon as
the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all
the way, see the Doors will not close completely
or pop open section in Parts & Features
Troubleshooting.
Fridge is installed in a hot
location.
The compressor will run longer under warm
conditions. At normal room temperatures 21°C
expect your compressor to run about 40% to
80% of the time. Under warmer conditions,
expect it to run even more often. The fridge
should not be operated above 43°C.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area. Disconnect the mains before cleaning.
50 TROUBLESHOOTING
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Problem Possible Causes Solutions
Fridge or Freezer
section is too
warm.
Fridge was recently installed. It may take up to 24 hours for each compartment
to reach the desired temperature.
Air vents are blocked. Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Fridge section.
Doors are opened often or for
long periods of time. When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Unit is installed in a hot location. The fridge should not be operated in
temperatures above 43°C.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
fridge will reduce this effect.
Doors not closed correctly. See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly. If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed. During the defrost cycle, the temperature of each
compartment may raise slightly and condensation
may form on the back wall. Wait 40 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
51
TROUBLESHOOTING
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Problem Possible Causes Solutions
Interior moisture
buildup. Doors are opened often or for
long periods of time. When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly. See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid. Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed. During the defrost cycle, the temperature
of each compartment may be raised slightly
and condensation may form on the back wall.
Wait 40 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly. Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing
in the fridge
compartment.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away
from air vents.
Fridge temperature control is
set incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Fridge is installed in a cold
location.
When the fridge is operated in temperatures
below 5°C, food can freeze in the fridge
compartment. The fridge should not be operated
in temperature below 13°C.
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly. Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
Fridge or Freezer
section is too
cold.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
52 TROUBLESHOOTING
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Problem Possible Causes Solutions
Frost or ice
crystals on frozen
food (inside of
sealed package).
Condensation from food with a
high water content has frozen
inside of the food package.
This is normal for food items with a high water
content.
Food has been left in the freezer
for a long period of time.
Do not store food items with high water content
in the freezer for a long period of time.
Clicking The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or fridge
control on some models) will
also click when cycling on and
off.
Normal Operation
Rattling Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the fridge.
Normal Operation
Fridge is not resting solidly on
the floor.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Fridge with linear compressor
was jarred while running.
Normal Operation
Whooshing Evaporator fan motor is
circulating air through the fridge
and freezer compartments.
Normal Operation
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling Refrigerant flowing through the
cooling system.
Normal Operation
Popping Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating If the side or back of the fridge
is touching a cabinet or wall,
some of the normal vibrations
may make an audible sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
Dripping Water running into the drain pan
during the defrost cycle.
Normal Operation
53
TROUBLESHOOTING
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Problem Possible Causes Solutions
Pulsating or
High-Pitched
Sound
Your fridge is designed to
run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new fridge to run longer than
your old one, but it is still more
energy efficient than previous
models. While the fridge is
running, it is normal to hear a
pulsating or high-pitched sound.
Normal Operation
Doors will not
close correctly or
pop open.
Food packages are blocking the
door open.
Rearrange food containers to clear the door and
door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Fridge section for
more information.
The doors were removed during
product installation and not
properly replaced.
Remove and replace the doors according to the
Removing and Replacing Fridge Handles and
Doors section.
Fridge is not leveled properly. See Door Alignment in the Height adjustment
section to level fridge.
Doors are difficult
to open.
The gaskets are dirty or sticky. Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed. When you open the door, warmer air enters
the fridge. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Fridge wobbles or
seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level. It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure. The fridge compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Fridge has an
unusual odor.
The Pure N Fresh filter may
need to be set to the POWER
setting or replaced.
Set the Pure N Fresh filter to the POWER setting.
If the odor does not go away within 24 hours, the
filter may need to be replaced. See the Replacing
the Pure N Fresh filter section for replacement
instructions.
The interior of the
fridge is covered
with dust or soot.
The fridge is located near a fire
source, such as a fireplace,
chimney or candle.
Make sure that the fridge is not located near a fire
source, such as a fireplace, chimney, heater or
candle.
54 TROUBLESHOOTING
ENGLISH
Problem Possible Causes Solutions
Icemaker is not
making enough
ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 50~80
cubes in a 24 hour period.
House water supply is not
connected, valve is not turned
on fully, or valve is clogged.
Connect the fridge to a cold water supply with
adequate pressure and turn the water shutoff
valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Low house water supply
pressure.
The water pressure must be between 20 and 120
psi on models without a water filter and between
40 and 120 psi on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to Water Pressure section.)
Tubing connecting fridge to
house supply valve is kinked.
The tubing can kink when the fridge is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply
line and arrange it to prevent future kinks.
55
TROUBLESHOOTING
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Problem Possible Causes Solutions
Icemaker is not
making enough
ice (continued).
Doors are opened often or for
long periods of time.
If the doors of the unit are opened often, ambient
air will warm the fridge which will prevent the unit
from maintaining the set temperature. Lowering
the fridge temperature can help, as well as not
opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in Parts
& Features Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is
minimum -18 degrees. If the freezer temperature
is warmer, ice production will be affected.
Dispensing water
slowly.
Water filter has become
clogged and congested.
It is recommended that you replace the water
filter:
• Approximately every six months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Reverse osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
Low house water supply
pressure.
The water pressure must be between 20 and 120
psi on models without a water filter and between
40 and 120 psi on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber or install a booster pump to
compensate for the low pressure.
56 TROUBLESHOOTING
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Problem Possible Causes Solutions
Not dispensing
ice.
Doors are not closed
completely.
Ice will not dispense if any of the fridge doors are
left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause
the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
Ice bin is empty. It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff (arm/sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.
Icemaker is not
making ice.
Fridge was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on. Locate the Ice On/Off button and confirm that it is
turned On.
The fridge is not connected to
a water supply or the supply
shutoff valve is not turned on.
Connect fridge to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (feeler arm)
obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely.
If your icemaker is equipped with the electronic
ice shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration
system is connected to your
cold water supply.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to the Water Pressure section.)
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TROUBLESHOOTING
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Problem Possible Causes Solutions
Not dispensing
water.
New installation or water line
recently connected.
Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped air
and contaminants from the system.
Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
The dispenser panel is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Fridge or freezer doors are not
closed properly.
Water will not dispense if any of the fridge doors
are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system. Do not dispense the entire 2.5
gallon amount continuously. Depress and release
the dispenser pad for cycles of 30 seconds ON
and 60 seconds OFF.
Tubing connecting fridge to
house supply valve is kinked.
The tubing can kink when the fridge is moved
during installation or cleaning resulting in reduced
water flow. Straighten or repair the water supply
line and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect fridge to the water supply and turn the
water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
Icemaker is
making too much
ice.
Icemaker shutoff (arm/sensor)
is obstructed.
Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.
58 TROUBLESHOOTING
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Problem Possible Causes Solutions
Ice has bad taste
or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help. It
may not be possible to remove all minerals / odor
/ taste in all water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Ice has been stored for too
long.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior of the fridge needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
Dispensing warm
water.
Fridge was recently installed. Allow 24 hours after installation for the water
storage tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water
storage capacity will range from approximately 20
to 30 oz.
Dispenser has not been used
for several hours.
If the dispenser has not been used for several
hours, the first glass dispensed may be warm.
Discard the first 10 oz.
Fridge is connected to the hot
water supply.
Make sure that the fridge is connected to a cold
water pipe.
WARNING: Connecting the fridge to a hot
water line may damage the icemaker.
Water has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
Water filter has been exhausted. It is recommended that you replace the water
filter:
• Approximately every 6 months.
• When the water filter indicator turns on.
• When the water dispenser output decreases.
• When the ice cubes are smaller than normal.
Fridge was recently installed. Dispense 2.5 gallons of water (flush for
approximately 5 minutes) to remove trapped
air and contaminants from the system. Do
not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
59
TROUBLESHOOTING
ENGLISH
Problem Possible Causes Solutions
Your home
appliance and
smartphone is not
connected to the
Wi-Fi network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your smartphone
is turned on.
Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too
far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
60 DISPOSAL OF YOUR OLD APPLIANCE
ENGLISH
Disposal of your old appliance
•Thiscrossed-outwheeledbinsymbolindicatesthatwasteelectricaland
electronic products (WEEE) should be disposed of separately from the
municipal waste stream.
•Oldelectricalproductscancontainhazardoussubstancessocorrect
disposal of your old appliance will help prevent potential negative
consequences for the environment and human health. Your old appliance
may contain reusable parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve limited resources.
•Youcantakeyourapplianceeithertotheshopwhereyoupurchased
the product, or contact your local government waste office for details of
your nearest authorised WEEE collection point. For the most up to date
information for your country please see www.lg.com/global/recycling