LG GMJ936NSHV User Manual
Displayed below is the user manual for GMJ936NSHV by LG which is a product in the Side-By-Side Fridge-Freezers category. This manual has pages.
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OWNER'S MANUAL
FRIDGE&
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
MFL69286513
Rev.03_010719 Copyright © 2018 - 2019 LG Electronics Inc. All Rights Reserved
EN ENGLISH ES ESPAÑOL IT ITALIANO PL POLSKI SR SRPSKI
BG БЪЛГАРСКИ ET EESTI LT LIETUVIŲ PT PORTUGUÊS SV SVENSKA
CZ ČEŠTINA FI SUOMI LV LATVIEŠU RO ROMÂNĂ
DA DANSK FR FRANÇAIS MK МАКЕДОНСКИ SK SLOVENČINA
DE DEUTSCH HR HRVATSKI NL NEDERLANDS SL SLOVENŠČINA
EL ΕΛΛΗΝΙΚΆ HU MAGYAR NO NORSK SQ SHQIP
TABLE OF CONTENTS This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .......................................................3
IMPORTANT SAFETY INSTRUCTIONS ....................................................3
Disposal of Your Old Appliance ................................................................ 12
INSTALLATION ......................................................................13
Compartments .......................................................................................... 13
Notes for Movement and Transport .......................................................... 14
Notes for Installation .................................................................................14
Dimensions and Clearances .....................................................................15
Ambient Temperature ...............................................................................15
Removing the Door ...................................................................................16
Adjusting the Height of the Door ...............................................................18
Adjusting a Tilted Appliance ...................................................................... 20
Connecting the Water Line ....................................................................... 20
OPERATION ...........................................................................22
Parts and Functions ..................................................................................22
Notes for Operation ..................................................................................26
Control Panel ............................................................................................28
Extra Space (Optional) .............................................................................30
Door Mullion .............................................................................................30
Door in Door (Optional) ............................................................................30
Moving Basket (Optional) .........................................................................31
Mini Table (Optional) ................................................................................. 31
Fresh Zone (Optional) ..............................................................................31
Water and Ice Dispenser .......................................................................... 32
Automatic Icemaker ..................................................................................32
Removing the Ice Storage Bin ..................................................................32
Other Functions ........................................................................................ 33
SMART FUNCTIONS .............................................................34
Using LG SmartThinQ Application ............................................................ 34
Using Smart Diagnosis™ .........................................................................37
MAINTENANCE ......................................................................38
Notes for Cleaning ....................................................................................38
Replacing the Pure N Fresh Filter (Optional) ........................................... 39
Cleaning the Shelf ....................................................................................40
Cleaning the Vegetable Box ..................................................................... 40
Cleaning the Fridge/Freezer Basket ......................................................... 41
Cleaning the Door in Door ........................................................................ 42
Cleaning the Mini Table ............................................................................ 43
Cleaning the Freezer Tray/Drawer ........................................................... 44
Cleaning the Water Dispenser .................................................................. 44
Replacing the Water Filter ........................................................................ 45
TROUBLESHOOTING ...........................................................46
3
SAFETY INSTRUCTIONS EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
•This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
4
EN
•If the appliance is equipped with a lock (some models only), keep
the key out of reach of children.
For use in Europe:
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision.
Installation
•This appliance should only be transported by two or more people
holding the appliance securely.
•Ensure that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
•This appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.
•If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•Do not plug the appliance into a multi socket adapter which does
not have a power cable (mounted).
•Do not modify or extend the power cable.
5
EN
•The appliance should be connected to a dedicated power line
which is separately fused.
•Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of
the power code rating or higher and use the multi socket outlet
only for the appliance.
•Install the appliance in a place where is easy to unplug the power
plug of the appliance.
•Be careful not to point the power plug up or let the appliance lean
against the power plug.
•Install the appliance on a firm and level floor.
•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
•Do not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
•Be careful not to expose the rear of the appliance when installing.
•Be careful not to let the appliance door fall during assembly or
disassembly.
•Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•Do not connect a plug adapter or other accessories to the power
plug.
6
EN
Operation
•Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
•Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
•Do not touch the power plug or the appliance controls with wet
hands.
•Do not bend the power cable excessively or place a heavy object
on it.
•If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
•Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
•Do not apply excessive force or impact to the back cover of the
appliance.
•Do not put animals, such as pets into the appliance.
•Be careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
•Avoid the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
•Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
7
EN
•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas
(isobutane,R600a). Although it uses a small amount of the gas, it
is still combustible gas. Gas leakage during appliance transport,
installation or operation can cause fire, explosion or injury if
sparks are caused.
•Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
•Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
•Fill with potable water only into icemaker or dispenser water tank.
•Do not damage the refrigerant circuit.
•Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
Maintenance
•Disconnect the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
•Do not spray water or inflammable substances (toothpaste,
alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over
the interior or exterior of the appliance to clean it.
•Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
8
EN
•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
•Do not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
•Do not use mechanical devices or other means to accelerate the
defrosting process.
•Connect the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
Disposal
•When discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
•Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•Do not use electrical appliances inside the refrigerator.
•The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
9
EN
•This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
•Refrigerant leaking out of the pipes could ignite or cause an
explosion.
•If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
•The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
•Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
10
EN
CAUTION
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
Installation
•Do not tilt the appliance to pull or push it when transporting.
•Make sure not to get a body part such as a hand or foot stuck
while moving the appliance.
Operation
•Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
•The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands, as this may result in injury.
•Do not place heavy objects on top of the door in door.
•Do not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
damage.
•Do not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
•Do not store an excessive amount of water bottles or containers
for side dishes on the door baskets.
11
EN
•Prevent animals from nibbling on the power cable or water hose.
•Do not open or close the appliance door with excessive force.
•If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
•Do not clean glass shelves or covers with warm water when they
are cold. They may break if exposed to sudden temperature
changes.
•Never eat frozen foods immediately after they have been taken
out in the freezer compartment.
•Do not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
•Do not use a thin crystal cup or chinaware when dispensing.
•Do not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
•Make sure not to get a hand or foot stuck upon opening or closing
the appliance door or door in door.
•Do not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
12
EN
Maintenance
•Do not insert the shelves upside down. The shelves may fall.
•To remove frost from the appliance, contact an LG Electronics
customer information centre.
•Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
Disposal of Your Old Appliance
•This crossed-out wheeled bin symbol indicates that waste electrical and electronic
products (WEEE) should be disposed of separately from the municipal waste
stream.
•Old electrical products can contain hazardous substances so correct disposal of
your old appliance will help prevent potential negative consequences for the
environment and human health. Your old appliance may contain reusable parts that
could be used to repair other products, and other valuable materials that can be
recycled to conserve limited resources.
•You can take your appliance either to the shop where you purchased the product, or
contact your local government waste office for details of your nearest authorised
WEEE collection point. For the most up to date information for your country please
see www.lg.com/global/recycling.
13
INSTALLATION EN
Compartments
Spanner Type 1 Spanner Type 2 Owner's Manual
Egg Box (Optional) Ring Sheet Cleaning Cloth
Water Filter
•The appearance or components of the appliance may differ from model to model.
14
EN
Notes for Movement and
Transport
•Remove all food from inside the appliance.
Then, transport the appliance only after fixing
fragile parts such as shelves and the door
handle with tape. Failure to do so may cause
appliance damage.
•Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance. Failure to do so may cause
damage to the power plug or floor scratch.
•When transporting the appliance, more than
two people should transport the appliance
carefully. Dropping the appliance, which is
extremely heavy, may cause personal injury or
appliance failure.
•When transporting the appliance over a long
distance, keep the appliance upright. The
appliance may fall over, causing malfunctions.
Never transport the appliance laying down as
it can cause a refrigerant circulation
malfunction when it is turned back on again.
Notes for Installation
•Install the appliance on a solid and flat area.
−If the appliance is installed on an uneven
floor, it can cause vibration and noise
causing the appliance to fall resulting in
injury. It could also cause the doors not to
close correctly and introduce moisture inside
the unit during operation.
−If the appliance front or rear is not level,
adjust the front feet so that it can be
corrected. Severe cases may need the floor
to be packed out with strips of thin timber.
•Avoid placing the unit near heat sources,
direct sunlight or moisture.
•Connect the power supply cord (or plug) to
the outlet. Don't double up with other
appliances on the same outlet.
•After connecting the power supply cord (or
plug) to the outlet, Wait two or three hours
before you put food into the appliance. If you
add food before the appliance has cooled
completely, your food may spoil.
•After installing the appliance, connect the
power plug into a socket outlet. Before moving
and discarding the appliance, disconnect the
plug from the socket outlet.
15
EN
Dimensions and Clearances
•Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
A
C
E
H
FG
B
D
Type Depth ( mm )
a b c d
A 912 912 912 912
B 1802 1802 1797 1797
C 924 759 924 759
D 20 20 20 20
E 898 733 898 733
F 904 739 904 739
G 1263 1098 1263 1098
H 1637 1637 1637 1637
NOTE
•You can determine what type of appliance it is
by looking at the label inside the fridge
compartment.
Ambient Temperature
•The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone. Do not use
the appliance at a temperature exceeding the
limit.
•The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
•The climate class can be found on the rating
label.
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate) +10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
•The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
16
EN
Removing the Door
When it is necessary to move the appliance
through a narrow opening, removing the doors
is the recommended procedure.
WARNING
•Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Left Fridge Door
The water supply line is connected to the top
right part in the back of the appliance. While
pressing the collet towards the the tube
connector, remove the connected water tube.
Collet
Tube connector
Water tube
Removing the Left and Right
Fridge Door
1Remove the screw of the hinge cover on
top of the appliance by rotating it
counterclockwise.
2While pressing (1) hook of the link of the
electrical connectors, remove the link by
pulling it in both directions.
3Rotate the hinge lever counterclockwise.
Lift the top hinge free of the hinge lever
latch.
Hinge lever latch
CAUTION
•When removing the upper hinge, be sure to
support the door as it will fall forwards. It is
recommended that two or more people carry
out the door removal and refitting.
•When lifting the hinge free of the latch, be
careful that the door does not fall forward.
•Place the door, inside facing up, on a
non-scratching surface.
17
EN
4Lift the left fridge door upward (1). At this
time, the door should be lifted high enough
so that the water tube with the spiral spring
(2) has come entirely out.
<Left fridge door>
Lift the upper hinge fixed between the
appliance and the appliance door and then
remove it.
<Right fridge door>
Upper hinge
Door
CAUTION
•Place the door on a non-scratching surface
with the inner side facing up.
5Lift the door off of the middle hinge pin and
remove the door.
NOTE
•When moving the left fridge door, be careful
not to damage the water tubes. The doors
should be laid down on a blanket in a safe
area once they have been removed.
•If the water tube end is damaged, it should be
trimmed to ensure it does not leak when
refitted.
Not straight Damaged Stretched
•While pressing the collet toward the tube
connector, gently insert the water tube until
only one line is visible. Pull on the water tube
to make sure that the tube is tightly fastened.
Collet
Water tube
Insert line
<Correct>
<Incorrect>
Refitting the Fridge Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
18
EN
Removing the Freezer Door
1Remove the two hinge bolts.
2Twist the hinge to raise the pivoting end so
that the door can be lifted off.
Lift the door off the lower hinge pin and
remove it.
3Remove the door by lifting it off the lower
hinge pin.
Lower Hinge
Refitting the Freezer Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
Adjusting the Height of the
Door
If the door is too low, lift the door up and screw
on a door hinge bolt in the manner shown
below using a spanner and a pair of long nose
pliers.
Adjusting the Fridge Door
Left Door
Open the fridge door and use the spanner type
1 to rotate the door hinge bolt as shown below.
Height difference
Fridge door
Freezer door
19
EN
Right Door
<Type1>
If the door is too low, use the spanner type 1 to
rotate the door hinge bolt as shown below.
<Type2>
If the door is too low, lift the right door up and
insert use a pair of long nose pliers to insert
ring sheets until both doors are level.
Height difference
Fridge door
Fridge door
Freezer door
Freezer door
<Type1>
<Type2>
Adjusting the Freezer Door
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
NOTE
•Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 5 mm.
*Reference
Spanner
Keeper nut
Adjustment hinge pin
1Loosen the keeper nut by rotating it
counterclockwise using a 19 mm spanner.
To loosen the nut
2Adjust the difference in the height of the
appliance door by rotating the adjustment
hinge pin clockwise or counterclockwise
with an 8 mm spanner.
Up
Down
3After adjusting the difference in the height
of the appliance door, fasten the keeper nut
by rotating it clockwise.
To tighten the nut
If it is impossible to adjust the height of the
appliance door through the above method, level
the door according to the following guide.
20
EN
Adjusting a Tilted Appliance
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
NOTE
•Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 5 cm.
Adjustment nut
Door Up
Spanner
Door Down
Height difference
Open the door and use the supplied spanner
type 2 to adjust the level of the lower side,
using the nut on the adjustable round foot as
per the below diagram.
Connecting the Water Line
Accessories
Water Tube Clip Tube Connector
Water Supply Requirements
A cold water supply with water pressure
between 138 kPa and 827 kPa (1.4-8.4 kgf/cm²)
is required to operate the water dispenser. If the
refrigerator is installed in an area with low water
pressure (below 138 kPa), you can install a
booster pump to compensate for the low
pressure.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 138 kPa to 827 kPa
(1.4-8.4 kgf/cm²)
WARNING
•Unplug the appliance before carrying out any
work on connecting the water line. Failure to
do so may cause electric shock.
•Only connect the water line to a cold water
supply. Failure to do so may cause the water
filter to malfunction. Water hammer (water
banging in the pipes) in house plumbing can
cause damage to appliance parts and can
lead to water leakage or flooding.
•Connecting the water line must only be
installed by a qualified plumber and in
accordance with local legislation and
regulations governing water quality.
NOTE
•This water line installation is not covered by
the appliance warranty.
21
EN
Connecting to the Appliance
1Unscrew the metal threaded collar nut at
the back of the appliance and place it over
one end of the water tube.
2Firmly push the water tube onto the water
inlet valve and tighten up the collar nut.
Connecting to the Water Tap
1Push the water tube into the hole of the tap
connector supplied in the accessories. The
pipe should be held firmly whilst the
connector is pushed onto the pipe.
2Ensure that the rubber washer is fitted
inside to the inside of the tap connector
before screwing it onto the tap.
Checking the Water Connection
1Turn on the water supply and switch on the
appliance. Carefully check all fittings for
possible leaks due to poorly fitted hoses.
2Press and hold the Water Filter button for
three seconds. That resets the Replacement
Filter icon. The new water filter has been
activated.
3Place a cup under the water dispenser to
verify that water is flowing through the
appliance.
4Check the connecting tube and joints for
leaks once again.
5The water filter should be fixed at a
appropriate place where it is easy to reach
for replacement purposes.
22
OPERATION EN
Parts and Functions
Control Panel
Displays the ice maker and dispenser modes the water filter status.
Door in Door (Optional)
The Door in Door is a double layered door system. It can be opened individually or together with
the main door. You can conveniently locate and access your favourite snacks or food items.
Door in Door Lever (Optional)
This lever opens Door in Door.
•The appearance or components of the appliance may differ from model to model.
1
2
3
23
EN
6
7
3
1
5
3
2
4
3
Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
Bluetooth Sound Bar (Optional)
You can connect your smart device to a bluetooth sound bar. Please see the enclosed guide in
the appliance for more details.
LED Lamp
The LED lamps inside the appliance light up when you open the door.
Pure N Fresh
This function reduces and removes odors inside the fridge compartment.
Fridge Shelf
This is where refrigerated foods and other items are stored.
•The shelf height can be adjusted by inserting the shelf in another groove of different height.
•Store the foods with higher moisture content at the front of the shelf.
•The actual number of shelves will differ from model to model.
Folding Shelf
Shelf is adjustable to meet individual storage needs.
Vegetable Box
This is where fruits and vegetables are stored to remain fresh for as long as possible.
1
2
3
4
5
6
7
24
EN
12
10 8
10
11
9
13
14
Extra Space (Optional)
This is where small food items such as cheese and ham can be stored.
Door Mullion
This prevents cold air from leaking from the appliance.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
Automatic Icemaker
This is where ice is automatically produced and stored.
Dairy Basket
This is where dairy foods such as butter and cheese can be stored.
Door in Door (Optional)
This is where foods which are taken out frequently such as beverages and snacks are stored.
Mini Table (Optional)
The mini table provides a space that is convenient to place and use small items while opening
the door in door.
8
9
10
11
12
13
14
25
EN
3
1 1
4
2
Freezer Basket
This is where small packages of frozen food can be stored.
•Do not store ice cream or food which will be stored for a long period of time within these
baskets.
Fresh Zone (Optional)
This compartment is designed to be able to store fresh food for a long time without the odour
mixing with other stored food.
•Put food in the fresh zone and keep the lid tightly closed.
Freezer Tray
This is where frozen foods such as meat, fish, and ice cream can be stored.
•The sliding trays allow easy access and convenience of use.
Freezer Drawer
This is for long-term storage of frozen items.
1
2
3
4
NOTE
•The 2-star section ( ) basket or drawer can be used to store ice and food from -12 °C to -18
°C for short periods.
26
EN
Notes for Operation
•Do not use the ice water dispenser tank for
beverages other than drinking water.
•Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
•Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
•Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
•Do not open or close the appliance door
excessively.
•The LED lamp is only intended for use in
domestic appliances and is not suitable for
household room illumination.
•If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
Suggestion for Energy Saving
•Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
•Store hot food only after it has cooled in order
to prevent dew or frost.
•When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the appliance.
•Do not set the temperature of the appliance
lower than needed. For ice making in normal
climates, the freezer temperatures should be
set to -18 °C or colder.
•Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
•Please note that a temperature rise after
defrosting has a permissible range in the
appliance specifications. If you wish to
minimise the impact this may have on the
food storage due to a temperature rise, seal
or wrap the stored food in several layers.
•The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
27
EN
Storing Foods Effectively
•Store frozen food or refrigerated food inside
sealed containers.
•Check the expiration date and label (storage
instructions) before storing food in the
appliance.
•Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
•Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
•Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
•Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
•Do not overfill the appliance. Fill less than 70
% of the space. Cold air can not circulate
properly if the appliance is overfilled.
•Cool hot food before storing. If too much hot
food is placed inside, the internal temperature
of the appliance can increase and negatively
affect other foods stored in the appliance.
•If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
•Always keep the appliance clean.
•If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
•In the event of a blackout, call the electricity
company and ask how long it is going to last.
−You should avoid opening the doors, while
the power is off.
−When the power supply gets back to normal,
check the condition of the food.
Max Freezing Capacity
•The Express Freeze function will allow the
freezer to its maximum freezing capacity. This
generally takes up to 24 hours, however, it will
automatically turn off after a given time and
can also be turned off manually at any given
time.
•To get better air circulation, insert all inner
parts like baskets, drawers, and shelves.
Maximum Storage
•To get better air circulation, insert all drawers.
•If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves in the freezer compartment.
NOTE
•To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
injury.
•The shape of each drawer may be different,
insert in the right position.
28
EN
Control Panel
Units and Functions
7
8
9
Express Freeze
•This sets Express Freeze functions.
* Wi-Fi
•This sets the appliance to connect to your
home’s Wi-Fi network.
Freezer Temperature
•This sets the freezer target temperature.
Fridge Temperature
•This sets the fridge target temperature.
Pure N Fresh
•This sets the Pure N Fresh function.
•This function reduces and removes odors
inside the fridge compartment.
1
2
3
4
5
* Lock
•This locks the buttons on the control
panel.
Ice On/Off
•This sets turns the Icemaker ON or OFF.
Replacement Filter
•This shows the replacement period of the
water filter automatically.
Water Dispenser
•This sets the function of Cubed ice, Water,
Crushed ice.
6
7
8
9
−The actual control panel may differ from model to model.
29
EN
Notes for Using the Control Panel
•The control panel will turn on in any of the
following cases.
−When the power is turned on
−When a button is pressed
−When the appliance door (fridge
compartment, freezer compartment, door in
door) is opened
•The control panel will turn off automatically for
energy saving in any of the following cases.
−When one minute has passed after turning
on the power
−When no button operation is carried out for
20 seconds after a desired button is pressed
−When 20 seconds has passed after the
appliance door (fridge compartment, freezer
compartment, door in door) is opened and
closed
•If there is any finger or skin contact to the
control panel while cleaning it, the button
function may operate.
Setting Express Freeze
The function can quickly freeze a large amount
of ice or frozen foods.
•When you press the Express Freeze button,
the Express Freeze icon lights on the control
panel.
•The function is enabled and disabled in turn
each time you press the button.
•The Express Freeze function automatically
terminates after a specific period has passed.
Setting the Temperature
This sets the fridge temperature or freezer
temperature.
•Press the Fridge button or Freezer button to
adjust the temperature.
•The initial temperature is set.
−Fridge : 3 °C
−Freezer : -18 °C
•The temperature can be adjusted.
−Fridge : from 0 °C to 6 °C
−Freezer : from -24 °C to -16 °C
•The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
NOTE
•The default temperature setting may vary
depending on the appliance.
•Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
30
EN
Setting and Resetting Lock
This locks the buttons on the control panel.
•Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
locked.
•When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
button.
•If you press a button other than lock when the
lock is set, the button will not function.
•When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
•To change a setting, first press the Lock
button for three seconds to disable the
function.
Extra Space (Optional)
Store small food items like cheese, ham,
cheese, etc.
Open and close by pushing or pulling the grips.
2
Extra space
supporter
CAUTION
•Be careful when handling and storing larger
eggs. They can break if the drawer is pushed
in while the cover is not completely closed.
•Observe the above diagrams when removing
and refitting the extra space supporter after
cleaning.
•Store all moist and easily-frozen food such as
tofu, sesame leaves, etc. on the front of the
shelves.
Door Mullion
This door mullion prevents cold air from leaking
from the appliance.
CAUTION
•The door alarm will sound every 30 seconds if
the door remains open longer than one
minute. Ensure that the folding mullion is
folded in before closing the left-hand door.
•To reduce the risk of door scratches and
breaking the centre door mullion, make sure
that the appliance door mullion is always
folded in.
Door in Door (Optional)
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door
in door and its surrounding baskets, allowing
you to store food in an organized manner.
31
EN
Moving Basket (Optional)
Easily move moving basket up and down as
necessary.
•Remove all items from the moving basket
before moving it up or down.
•Adjusting the moving basket allows taller food
items to be stored more conveniently.
1To raise the moving basket, hold the basket
in the centre and push the basket up until it
clicks into place.
2To lower moving basket, press up to release
the levers at the side of the basket and
lower the basket until it clicks into place.
CAUTION
•To avoid personal injury or damage to the
basket or its contents, empty the moving
basket bin before moving it up or down.
Mini Table (Optional)
The mini table provides a space that is
convenient to place and use small items while
opening the door in door.
CAUTION
•Do not apply excessive force or impact to the
mini table. It may cause damage to the
appliance and result in injury.
•Do not place heavy objects on top of the mini
table. It may cause damage to the appliance
and result in injury.
•Do not allow children to hang on the mini
table. It may result in injury.
•Do not insert your fingers between the bottom
of the mini table and appliance. It may result
in injury.
Fresh Zone (Optional)
This compartment is designed to be able to
store fresh food for a long time without the
odour mixing with other stored food.
•Put food in the fresh zone and keep the lid
tightly closed.
32
EN
Water and Ice Dispenser
You can dispense cubed ice, water and crushed
ice by pressing the respective button for the
desired mode.
•When you press the Cubed, Water or Crushed
button on the control panel, the lamp on the
control panel will turn on and the desired
mode will be set. At this time, when you press
the dispenser lever, the selected function
(cubed ice, water and crushed ice) will be
dispensed.
•The function is enabled and disabled in turn
each time you press the button on the control
panel.
CAUTION
•Keep children away from the dispenser to
prevent children playing with or damaging the
controls.
•Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
NOTE
•If you open the freezer door while water is
being dispensed, the water supply will stop
and the control panel will return to the initial
screen.
•If you open the fridge door while water, cubed
ice or crushed ice is being dispensed,
dispensing will be paused. When you close
the door, the selected item for the previously
set mode will continue to be dispensed.
•If the cup rim is small, water may splash out
of the glass or miss it completely.
•Use a cup with a rim of over 68 mm in
diameter when dispensing water, cubed ice or
crushed ice.
•When the ice maker produces smaller ice
cubes, or the cubes become lumped together,
the amount of water supplied to the ice maker
may be low due to insufficient water in the
water tank. If ice is not used frequently, it may
also lump together.
Automatic Icemaker
The automatic icemaker can automatically make
70-182 cubes at a time, within a 24hr period if
conditions are favorable. This amount may vary
according to the environment (ambient
temperature around the appliance, frequency of
the door being opened, amount of food stored
in the appliance, etc.).
•If the ice bin is completely filled with ice, ice
production will stop.
•Sound of ice dropping into the ice bin is
normal.
•The icemaker produces ice normally when
approximately 48 hours have passed after the
appliance is initially installed.
•Discard ice produced for the first time without
using it.
•While the automatic icemaker is operating, do
not touch it with your hands directly.
•If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
clean the ice bin before using it.
Turning the Automatic Icemaker
On or Off
To turn the automatic icemaker On/Off, press
and hold the Ice On/Off button on the control
panel for 3 seconds.
Removing the Ice Storage Bin
1Gently pull the handle to open the ice
compartment.
33
EN
2To remove the in-door ice bin, grip the front
handle, lift up slightly while holding both the
top and bottom parts (1), and slowly pull out
the bin as shown (2).
WARNING
•Do not touch the automatic icemaker’s
mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may
occur.
•Caution should be taken, as the automatic
icemaker operates continuously after the
freezer door is opened when the automatic
icemaker switch is set to the on position.
•Do not disassemble, repair or alter the
automatic icemaker. These tasks should only
be done by a service technician.
CAUTION
•Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
•The first ice and water dispensed may include
particles or odor from the water supply line or
the water tank.
•Keep children away from the dispenser.
Children may play with or damage the
controls.
•The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice bin
and clearing the passage with a rubber
spatula. Dispensing cubed ice periodically can
also help prevent frost buildup.
•If discolored ice is dispensed, check the water
tank and the water supply for a possible
source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem
is corrected.
•Dispense ice into a glass before filling it with
water or other beverages. Splashing may
occur if ice is dispensed into a glass that
already contains liquid.
•Do not touch the ice outlet or the automatic
icemaker with your hand or a tool. Otherwise,
appliance damage or injury may occur.
•When refitting the ice bin, ensure that it is
placed correctly. If it is tilted or unlevel, it may
not continue to make ice due to sensor
disruption.
•Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage,
affecting the performance of the appliance.
•Keep the glass at a proper distance from the
ice outlet. A glass held too close to the outlet
may prevent ice from dispensing.
•Dispose of the ice inside the ice bin in the
freezer compartment if you go on vacation or
if an extended power outage occurs. Water
from melting ice may drop from the dispenser
onto the floor.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second
intervals if the door (fridge compartment, freezer
compartment, Door-in-Door) is left open or not
completely closed for one minute.
•Contact the LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
Failure Detection
The appliance can automatically detect
problems during the operation.
•If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
•When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
34
SMART FUNCTIONS EN
Using LG SmartThinQ
Application
•For appliances with the or logo
The LG SmartThinQ application allows you to
communicate with the appliance using a
smartphone.
Before Using LG SmartThinQ
1Check the distance between the appliance
and the wireless router (Wi-Fi network).
•If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2Turn off the Mobile data or Cellular Data
on your smartphone.
•For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3Connect your smartphone to the wireless
router.
NOTE
•To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
•The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•The network connection may not work
properly depending on the Internet service
provider.
•The surrounding wireless environment can
make the wireless network service run slowly.
•The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
•If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
•Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
•If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
35
EN
LG SmartThinQ Application
Features for Wi-Fi models
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Settings
Allows you to set various options on the
refrigerator and in the application.
NOTE
•If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
•The application is subject to change for
appliance improvement purposes without
notice to users.
•Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
appliance.
NOTE
•To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
Wireless LAN Module
Specifications
Model LCW-004
Frequency
Range 2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service
Centre B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
36
EN
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
37
EN
Using Smart Diagnosis™
•For appliances with the or logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1Press the Lock button to activate the lock
function.
•If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2Open the fridge door and then hold the
phone on the upper right speaker hole.
•Position the phone so that its microphone
is aligned with the speaker hole.
3Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
•Position the phone so that its microphone is
aligned with the speaker hole.
•The Smart Diagnosis™ sound is generated
after around three seconds.
•Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
•Do not take the phone off the speaker hole
while the data is transmitted.
•The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
•When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
•The Smart Diagnosis™ function depends on
the local call quality.
•The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
•If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
38
MAINTENANCE EN
Notes for Cleaning
•When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−Otherwise, injury may occur due to the
weight of stored foods.
•If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock.
•Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
•Regularly wipe the door gaskets with a wet
soft towel.
•Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
damaged.
•After cleaning, check if the power cable is
damaged, warm or improperly plugged.
•Keep the air vents on the exterior of the
appliance clean.
−Blocked air vents can cause fire or appliance
damage.
•Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
•When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
−This may cause discoloration or damage to
the appliance.
−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
•For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
•Never clean the shelves or containers in the
dishwasher.
−The parts may become deformed due to the
heat.
•If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact the LG Electronics customer
information centre.
39
EN
Replacing the Pure N Fresh
Filter (Optional)
To maintain the performance of the Pure N
Fresh filter, if a message indicating the filter
replacement is displayed, replace the filter as
soon as possible.
1If Replace icon lights on the control panel,
replace the Pure N Fresh filter.
2Hold and remove the Pure N Fresh filter
cover by rotating it counterclockwise.
3Remove the filter inside the Pure N Fresh
filter cover and replace it with a new filter.
4After replacing the filter, insert the Pure N
Fresh filter cover by rotating it clockwise.
5To reset the filter replacement period, press
the Pure N Fresh button on the control
panel for more than three seconds. The
Replace icon on the control panel will turn
off.
6It will operate after replacing the filter.
NOTE
•Do not insert your finger or other foreign
objects inside or its mounting. Doing so may
result in injuries or malfunctions.
•If the replacement period has passed, the
bacteria and odor removal performance may
deteriorate.
•Please note that if you wash the filter with
water, the filter performance may also
deteriorate.
•Caution should be taken not to change the
direction of the filter to be inserted into the
filter cover.
•When setting the appliance to On or Power
mode after replacing the filter, check if the
LED lamp near the filter is on.
•The filter can be purchased from an LG
Electronics customer information centre.
40
EN
Cleaning the Shelf
Removing the Fridge Shelf
1Tilt the front of the shelf up and then lift the
shelf straight up.
2Pull the shelf out.
Refitting the Fridge Shelf
1Tilt the front of the shelf up and guide the
shelf hooks into the holes at the desired
height.
2Lower the front of the shelf so that the
hooks into the holes.
Cleaning the Vegetable Box
Removing the Vegetable Box
(Type1)
1Open the fridge door and take all the
shelves out from the fridge compartment.
2Lift the vegetable box with both hands and
make space in the back by pulling it toward
you.
2
3Grab the back side with one hand to lift the
vegetable box, and at this time, take it out
tilted at an angle.
Refitting the Vegetable Box
Mount them in the reverse order of the removal
process.
41
EN
Removing the Vegetable Drawer
(Type2)
1Open the doors and remove the contents of
the door in door cases and baskets.
Remove the door in door case from the
appliance.
2Remove the contents of the drawer. Hold
the handle of the vegetable drawer and
gently pull it out completely until it stops.
3Lift the vegetable drawer up and remove it
by pulling it out.
4Tilt the cover slightly and support it with
both hands while pulling it out.
Refitting the Vegetable Drawer
Insert the bottom of the vegetable drawer into
its original position and gently push it back in
while lowering it.
Cleaning the Fridge/Freezer
Basket
Removing the Fridge/Freezer
Basket
To remove the basket, hold the basket with both
hands and slightly lift up the front part to pull it
out.
2
Refitting the Fridge/Freezer
Basket
Mount them in the reverse order of the removal
process.
42
EN
Cleaning the Door in Door
Removing the Case from the Door
in Door
1Lift the case from door in door up and take
it out with both hands.
2Lift and remove the bottom of the dairy
basket from the whole case.
3Move the moving basket to the top position.
4Lift and remove the moving basket from the
case after remove the screws from each of
the side rails.
Refitting the Case from the Door
in Door
Mount them in the reverse order of the removal
process.
Removing the Fridge Basket from
the Door in Door
Hold both ends of the basket and lift up the
front part of the basket.
•Assemble in the same method as
disassembly.
Refitting the Fridge Basket from
the Door in Door
Mount them in the reverse order of the removal
process.
43
EN
Cleaning the Mini Table
Removing the Mini Table
1Open the door in door.
2Push out and gently remove the rubber
cover (2) on the left bottom side of the mini
table with a small flat screw driver after the
mini table has been folded up (1) in a
vertical position.
2
3Insert a small flat screw driver into the hole
of the movable pin. Slide the pin to the right
and remove the mini table.
Refitting the Mini Table
1Open the door in door. Insert the fixed pin
of the mini table into the right side pin hole
of the door in door frame.
2Insert the small flat screw driver into the
hole of the movable pin. Push the pin to the
right and refit the mini table.
3Insert the rubber cover into the hole of the
mini table.
NOTE
•Make sure that it is refit securely and check
that the pins are fully in the holes of the door
in door frame.
44
EN
Cleaning the Freezer Tray/
Drawer
Removing the Freezer Tray/
Drawer
1Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
2With the trays and drawers fully extended,
lift up the front and pull the trays and
drawers out to remove them.
2
CAUTION
•The trays and drawers are heavy. Always use
two hands when removing or assembling the
trays and drawers to avoid product damage or
personal injury.
•Always open the freezer doors completely
before removing or assembling the trays and
drawers.
Refitting the Freezer Tray/Drawer
Mount them in the reverse order of the removal
process.
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with
a damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a
clean cloth as it may get dirty easily. Please
note that lint from a cloth may adhere to the
outlet.
Water Outlet
Ice Outlet
45
EN
Cleaning the Freezer Tray/
Drawer
Removing the Freezer Tray/
Drawer
1Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
2With the trays and drawers fully extended,
lift up the front and pull the trays and
drawers out to remove them.
2
CAUTION
•The trays and drawers are heavy. Always use
two hands when removing or assembling the
trays and drawers to avoid product damage or
personal injury.
•Always open the freezer doors completely
before removing or assembling the trays and
drawers.
Refitting the Freezer Tray/Drawer
Mount them in the reverse order of the removal
process.
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with
a damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a
clean cloth as it may get dirty easily. Please
note that lint from a cloth may adhere to the
outlet.
Water Outlet
Ice Outlet
EN
Replacing the Water Filter
Replace the disposable water filter when
indicated on the Replacement Filter icon or at
least every 6 months.
To give you enough time to get a new filter, the
light will come on just before the capacity of the
current filter runs out. Changing the filter on
time ensures that you always get fresh and
clean water from the appliance.
1Unplug the appliance.
2Turn off the water supply to the appliance.
3Remove the disposable water filter.
4Replace with a new water filter. Insert the
new filter into the filter head and rotate it
clockwise until the arrow on the new filter
lines up with the arrow on the filter head.
Swing the filter back into the compartment.
5Turn on the water supply and switch on the
appliance.
6Press and hold the Water Filter button for
three seconds. That resets the Replacement
Filter icon. The new water filter has been
activated.
46
TROUBLESHOOTING EN
Symptoms Reason Solution
There is no
refrigeration or
freezing.
Is there a power interruption? •Check the power of other
appliances.
If the power plug unplugged
from the outlet? •Plug the power plug in the outlet
properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer
temperature set to its warmest
setting?
•Set the fridge or freezer temperature
to 'Medium'.
Is the appliance in direct
sunlight, or is it near a heat
generating object such as
cooking oven or heater?
•Check the installation area and
reinstall it away from heat generating
objects.
Did you store hot food without
cooling it first?
•Cool the hot food first before putting
it in the fridge or freezer
compartment.
Did you put in too much food? •Maintain an appropriate space
between food.
Are the appliance doors
completely closed?
•Completely close the door and make
sure that stored food is not
obstructing in the door.
Is there enough space around
the appliance?
•Adjust the installation position to
make enough space around the
appliance.
The appliance
contains a bad smell.
Is the fridge or freezer
temperature set to 'Warm'? •Set the fridge or freezer temperature
to 'Medium'.
Did you put in food with a
strong smell? •Store foods with strong smells in a
sealed containers.
Vegetables or fruit may have
spoiled in the drawer?
•Throw away rotten vegetables and
clean the vegetable drawer. Do not
store vegetables too long in the
vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Does the inside lamp in the
appliance turn off?
•It is not possible for customers to
replace the inside lamp in the
appliance as they are not
serviceable. If the inside lamp does
not turn on, please contact the LG
Electronics customer information
centre.
47
EN
Symptoms Reason Solution
The appliance door is
not closed tightly.
Is the appliance leaning
forward? •Adjust the front feet to raise the front
side slightly.
Were the shelves properly
assembled? •Refit the shelves if needed.
Did you close the door with
excessive force?
•If you apply too much force or speed
when closing the door, it may remain
briefly open before closing. Make
sure that you do not slam the door
closed. Close without force.
It is difficult to open
the appliance door. Did you open the door right
after you closed it?
•If you try to open the appliance door
within one minute after you closed it,
you may have difficulties because of
the pressure inside the appliance.
Try to open the appliance door again
in a few minutes so that the internal
pressure stabilizes.
Door mullion does not
fold in and out
properly.
Are front leveling legs
extended, appliance level, and
doors aligned?
•Once the door baskets are filled, the
doors may become misaligned,
preventing the door mullion or the
Auto Open Door function from
working properly. Extend both front
leveling legs fully so they are in firm
contact with the floor. Follow the
instruction in the Door Alignment
section to raise the left appliance
door until the door mullion is once
again working properly. Adjust the
right appliance door so it aligns with
the left appliance door.
48
EN
Symptoms Reason Solution
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Did you store hot food without
cooling it first?
•Cool the hot food first before putting
it in the fridge or freezer
compartment.
Did you leave the appliance
door open?
•Although the condensation will
disappear soon after you close the
appliance door, you can wipe it with
a dry cloth.
Do you open and close the
appliance door too frequently?
•Condensation can form due to the
temperature difference from the
outside. Wipe out the dampness with
a dry cloth.
Did you put warm or moist
food inside without sealing it
in a container?
•Store food in a covered or sealed
container.
Frost has formed in
the freezer
compartment.
Doors may not be closed
properly?
•Check if the food item inside the
appliance is blocking the door and
make sure that the door is tightly
closed.
Did you store hot food without
cooling it first?
•Cool the hot food first before putting
it in the fridge or freezer
compartment.
Is the air entry or exit of the
freezer compartment blocked?
•Make sure that air entry or exit is not
blocked so that the air can circulate
inside.
Is the freezer compartment
overfilled? •Maintain an appropriate space
between items.
49
EN
Symptoms Reason Solution
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the
appliance door frequently or is
the appliance door improperly
closed?
•Frost or condensation can form if the
outside air penetrates inside the
appliance.
Is the installation environment
humid?
•Condensation can appear on the
exterior of the appliance if the
installation area is too humid or on a
humid day such as a rainy day. Wipe
off any moisture with a dry cloth.
The appliance is
noisy and generates
abnormal sounds.
Is the appliance installed on a
weak floor or improperly
leveled?
•Install the appliance on a solid and
flat area.
Does the rear of the appliance
touch the wall?
•Adjust the installation position to
allow enough clearance around the
appliance.
Are objects scattered behind
the appliance? •Remove the scattered objects from
behind the appliance.
Is there an object on top of the
appliance? •Remove the object on top of the
appliance.
The side or front of
the appliance is
warm.
There are anti condensation
pipes fitted to these areas of
the appliance to reduce
condensation forming from
around the door area.
•The heat releasing pipe to prevent
condensation is installed on the front
and side of the appliance. You may
feel it particularly hot right after the
appliance is installed or during the
summer. You can be assured that
this is not a problem and is quite
normal.
There is water inside
or outside of the
appliance.
Is there water leakage around
the appliance? •Check if the water has leaked from a
sink or another place.
Is there water on the bottom of
the appliance?
•Check if the water is from the
thawed frozen food or a broken or
dropped container.
50
EN
Symptoms Reason Solution
The automatic
icemaker does not
produce ice or
produces a small
amount of ice.
Did you install the appliance
recently?
•The ice maker produces ice normally
when approximately 48 hours have
passed after the appliance is
installed.
Did you connect the water
supply pipe to the appliance
and open the supply valve?
•Connect the water supply pipe to the
appliance and open the supply valve
completely.
Is the water supply hose bent? •If the water supply hose is bent, the
water flow could be compromised.
Have you dispensed a large
amount of ice recently?
•It takes approximately 24 hours to
produce more ice in the automatic
icemaker. Please wait.
Did you set the ice maker
switch or the automatic
icemaker button on the control
panel to ON?
•Press I on the automatic icemaker
switch or set ON for the automatic
icemaker button on the control
panel. (For more details on how to
use, visit LG electronics website or
use your smart device.)
Is the temperature of the
freezer compartment set too
high?
•If the set temperature is too warm,
ice will be produced slowly or not at
all. Set the Freezer temperature to
-18 °C for normal operation of the
automatic icemaker.
Have you been opening the
appliance door frequently?
•If you open the appliance door
frequently, cold air will escape,
lowering the speed of ice production.
Do not open and close the appliance
door frequently.
Is the appliance door
completely closed?
•If the appliance door is not
completely closed, the temperature
of the freezer compartment will
increase, slowing down the ice
production speed. Close the
appliance door completely.
Ice is not dispensed.
Is there ice in the ice bin? •Check whether there is ice in the ice
bin.
Is the ice clumped in the ice
bin?
•Separate the ice bin and shake it.
Discard the remaining clumped ice
after shaking the ice bin.
51
EN
Symptoms Reason Solution
Ice is not dispensed.
Unable to hear the sound of
ice coming out?
•In the control panel, select the
modes for cubed ice and crushed ice
alternately to dispense the ice.
Is the ice path blocked? (You
can check the ice passage by
separating the ice bin.)
•Ice may not be dispensed properly if
the ice passage is blocked. Check
the ice and clean the ice path
regularly.
Water does not come
out.
The supply valve may be
turned off? (For Plumbed
models Only) •Open the water supply valve.
The water dispenser tank may
be empty? (Non plumbed
models only) •Fill the water dispenser tank.
Is the water supply valve
closed? (For Plumbed models
Only) •Open the water supply valve.
Are you using unfiltered
water?
•Unfiltered water can contain a large
amount of various heavy metals or
foreign substances, so the filter may
be clogged in the early stage
regardless of the life of the filter.
Water tastes strange.
Is the taste of water different
when comparing it with the
taste of water from the
previous water purifier?
•Has the purified water or cold water
not been used for an extended
period of time?
Has it been a long time since
you installed and replaced the
filter?
•If an expired filter is used, the
purification performance may
decline. It is recommended to
replace the filter according to the
filter replacement period.
Have you flushed out the filter
properly in the initial stage
after installing it?
•When you install or replace the filter
for the first time, you need to remove
air and activated carbon residue
from inside the filter. Use the
appliance after dispensing and
discharging approximately 5 litres of
purified water from the dispenser by
pressing the water dispensing lever.
(Activated carbon is harmless to
humans.)
Has the purified water or cold
water not been used for an
extended period of time?
•The taste of old water may change
due to bacterial growth. Use the
product after dispensing and
discharging approximately 5 litres
(approximately three minutes) from
the water dispenser.
52
EN
Symptoms Reason Solution
Clicking noises
The defrost control will click
when the automatic defrost
cycle begins and ends. The
thermostat control (or
appliance control on some
models) will also click when
cycling on and off.
•Normal Operation
Rattling noises
Rattling noises may come from
the flow of appliance, the
water line on the back of the
unit (for plumbed models
only), or items stored on top of
or around the appliance.
•Normal Operation
Appliance is not resting evenly
on the floor.
•Floor is weak or uneven or leveling
legs need to be adjusted. See the
Door Alignment section.
Appliance with linear
compressor was moved while
operating.
•Normal operation. If the compressor
does not stop rattling after three
minutes, turn the power to the
appliance off and then on again.
Whooshing noises
Evaporator fan motor is
circulating air through the
fridge and freezer
compartments.
•Normal Operation
Air is being forced over the
condenser by the condenser
fan. •Normal Operation
Gurgling noises Appliance flowing through the
cooling system •Normal Operation
Popping noises Contraction and expansion of
the inside walls due to
changes in temperature. •Normal Operation
Vibrating
If the side or back of the
appliance is touching a cabinet
or wall, some of the normal
vibrations may make an
audible sound.
•To eliminate the noise, make sure
that the sides and back do not make
any contact with any wall or cabinet.
53
EN
Symptoms Reason Solution
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
•Find the Wi-Fi network connected to
your smartphone and remove it, then
register your appliance on LG
SmartThinQ.
Mobile data for your
smartphone is turned on.
•Turn off the Mobile data of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name
(SSID) is set incorrectly.
•The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4
GHz.
•Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the
router manufacturer.
The distance between the
appliance and the router is too
far.
•If the distance between the
appliance and the router is too far,
the signal may be weak and the
connection may not be configured
correctly. Move the location of the
router so that it is closer to the
appliance.
Memo
Memo
