LG GMQ844MCKV User Manual
Displayed below is the user manual for GMQ844MCKV by LG which is a product in the Side-By-Side Fridge-Freezers category. This manual has pages.
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OWNER'S MANUAL
FRIDGE&
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
MFL70525037
Rev.00_040819 Copyright © 2019 LG Electronics Inc. All Rights Reserved
EN ENGLISH ES ESPAÑOL IT ITALIANO PL POLSKI SR SRPSKI
BG БЪЛГАРСКИ ET EESTI LT LIETUVIŲ PT PORTUGUÊS SV SVENSKA
CZ ČEŠTINA FI SUOMI LV LATVIEŠU RO ROMÂNĂ
DA DANSK FR FRANÇAIS MK МАКЕДОНСКИ SK SLOVENČINA
DE DEUTSCH HR HRVATSKI NL NEDERLANDS SL SLOVENŠČINA
EL ΕΛΛΗΝΙΚΆ HU MAGYAR NO NORSK SQ SHQIP
TABLE OF CONTENTS This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .......................................................3
IMPORTANT SAFETY INSTRUCTIONS ....................................................3
Disposal of Your Old Appliance ................................................................ 11
INSTALLATION ......................................................................12
Compartments .......................................................................................... 12
Dimensions and Clearances ..................................................................... 13
Ambient Temperature ...............................................................................13
Removing/Assembling the Doors ............................................................. 14
Leveling ....................................................................................................15
Door Alignment ......................................................................................... 15
Connecting the Appliance .........................................................................17
Moving the Appliance ...............................................................................17
OPERATION ...........................................................................18
Parts and Functions ..................................................................................18
Notes for Operation ..................................................................................21
Using Control Panel ..................................................................................23
Door Mullion .............................................................................................24
Door in Door* ............................................................................................25
Icemaker ...................................................................................................25
Using the Folding Shelf* ........................................................................... 25
InstaView Function* .................................................................................. 26
Other Functions ........................................................................................ 26
SMART FUNCTIONS .............................................................27
Using LG SmartThinQ Application ............................................................ 27
Using Smart Diagnosis™ .........................................................................29
MAINTENANCE ......................................................................30
Notes for Cleaning ....................................................................................30
Cleaning the Condenser Cover ................................................................ 30
Cleaning the Fridge Shelf ......................................................................... 31
Cleaning the Folding Shelf* ...................................................................... 31
Cleaning the Vegetable Drawer ................................................................ 32
Cleaning the Door-in-Door Compartment ................................................. 33
Cleaning the Freezer Drawer ...................................................................33
Replacing the Pure N Fresh Filter ............................................................ 34
TROUBLESHOOTING ...........................................................36
3
SAFETY INSTRUCTIONS EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
•This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
•If the appliance is equipped with a lock (some models only), keep
the key out of reach of children.
4
EN
For use in Europe:
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall not
play with the appliance. Cleaning and user maintenance shall not
be made by children without supervision.
Installation
•This appliance should only be transported by two or more people
holding the appliance securely.
•Ensure that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
•This appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.
•If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•Do not plug the appliance into a multi socket adapter which does
not have a power cable (mounted).
•Do not modify or extend the power cable.
•The appliance should be connected to a dedicated power line
which is separately fused.
5
EN
•Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of
the power code rating or higher and use the multi socket outlet
only for the appliance.
•Install the appliance in a place where is easy to unplug the power
plug of the appliance.
•Be careful not to point the power plug up or let the appliance lean
against the power plug.
•Install the appliance on a firm and level floor.
•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
•Do not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
•Be careful not to expose the rear of the appliance when installing.
•Be careful not to let the appliance door fall during assembly or
disassembly.
•Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•Do not connect a plug adapter or other accessories to the power
plug.
Operation
•Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
6
EN
•Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
•Do not bend the power cable excessively or place a heavy object
on it.
•Do not touch the power plug or the appliance controls with wet
hands.
•If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
•Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
•Do not apply excessive force or impact to the back cover of the
appliance.
•Do not put animals, such as pets into the appliance.
•Be careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
•Avoid the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
•Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas
(isobutane,R600a). Although it uses a small amount of the gas, it
is still combustible gas. Gas leakage during appliance transport,
installation or operation can cause fire, explosion or injury if
sparks are caused.
7
EN
•Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
•Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
•Fill with potable water only into icemaker or dispenser water tank.
•Do not damage the refrigerant circuit.
•Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
Maintenance
•Disconnect the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
•Do not spray water or inflammable substances (toothpaste,
alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over
the interior or exterior of the appliance to clean it.
•Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
8
EN
•Do not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
•Do not use mechanical devices or other means to accelerate the
defrosting process.
•Connect the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
Disposal
•When discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
•Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•Do not use electrical appliances inside the refrigerator.
•The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
•Refrigerant leaking out of the pipes could ignite or cause an
explosion.
•The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
•Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
9
EN
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
•This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
•If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
•When positioning the appliance, ensure the supply cord is not
trapped or damaged.
•Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
CAUTION
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
Installation
•Do not tilt the appliance to pull or push it when transporting.
•Make sure not to get a body part such as a hand or foot stuck
while moving the appliance.
10
EN
Operation
•Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
•The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands.
•Do not place heavy objects on top of the door in door.
•Do not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
damage.
•Do not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
•Do not store an excessive amount of water bottles or containers
for side dishes on the door baskets.
•Prevent animals from nibbling on the power cable or water hose.
•Do not open or close the appliance door with excessive force.
•If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
•Do not clean glass shelves or covers with warm water when they
are cold.
•Never eat frozen foods immediately after they have been taken
out in the freezer compartment.
11
EN
•Do not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
•Do not use a thin crystal cup or chinaware when dispensing.
•Do not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
•Make sure not to get a hand or foot stuck upon opening or closing
the appliance door or door in door.
•Do not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
Maintenance
•Do not insert the shelves upside down. The shelves may fall.
•To remove frost from the appliance, contact an LG Electronics
customer information centre.
Disposal of Your Old Appliance
•This crossed-out wheeled bin symbol indicates that waste electrical and electronic
products (WEEE) should be disposed of separately from the municipal waste
stream.
•Old electrical products can contain hazardous substances so correct disposal of
your old appliance will help prevent potential negative consequences for the
environment and human health. Your old appliance may contain reusable parts that
could be used to repair other products, and other valuable materials that can be
recycled to conserve limited resources.
•You can take your appliance either to the shop where you purchased the product, or
contact your local government waste office for details of your nearest authorised
WEEE collection point. For the most up to date information for your country please
see www.lg.com/global/recycling.
12
INSTALLATION EN
Compartments
Spanner Owner’s Manual Ring Sheet
•The appearance or components of the appliance may differ from model to model.
13
EN
Dimensions and Clearances
Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
A
C
E
G
F
B
D
- Size
A835 mm
B1787 mm
C734 mm
D5 mm
E729 mm
F1065 mm
G1562 mm
Ambient Temperature
•The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
•The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening
and so on.
•The climate class can be found on the rating
label.
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate) +10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
•The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
14
EN
Removing/Assembling the
Doors
•When it is necessary to move the appliance
through a narrow opening, removing the doors
is the recommended procedure.
WARNING
•Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Fridge Doors
1Remove the screw of the hinge cover on
top of the appliance by rotating it
counterclockwise.
2Remove the connector by pulling it in both
directions by pressing down on the hook of
the wire harness connector.
3Unscrew the groud wire . Rotate the
hinge lever counterclockwise. Lift the top
hinge free of the hinge lever latch.
Hinge Lever
Latch
CAUTION
•It is recommended that two or more people
carry out the door removal and refitting.
•When removing the upper hinge, be careful
that the door does not fall forward.
4Lift the door off of the middle hinge pin and
remove the door.
CAUTION
•Place the door on a non-scratching surface
with the inner side facing up.
15
EN
Removing the Freezer Doors
1Remove the two hinge bolts.
2Twist the hinge to raise the pivoting end so
that the door can be lifted off. Lift the door
off the lower hinge pin and remove it.
3Remove the door by lifting it off the lower
hinge pin.
Lower Hinge
Refitting the Freezer Doors
Mount the doors in the reverse sequence of
their removal once the appliance has been
passed through all access doors.
Leveling
If the appliance seems unsteady, or the doors
do not close easily, adjust the appliance’s tilt.
Leveling the appliance
Open the freezer doors and adjust the height by
turning the nut above the foot with the spanner
.
Door Alignment
If the gap between the doors is uneven, follow
the instructions below to align the doors evenly.
Adjusting the Height of the
Freezer Door
1Turn the keeper nut clockwise using the
spanner .
16
EN
2Turn the adjustment hinge pin clockwise or
counterclockwise using the spanner .
To lower the door, turn the adjustment hinge
pin clockwise. To raise the door, turn the
adjustment hinge pin counterclockwise.
3Fasten the keeper nut by turning it
counterclockwise.
CAUTION
•Do not adjust the height of the appliance door
more than 3 mm.
Adjusting the Height of the Left
Fridge Door
If the left door is lower, lift the left door, and turn
the hinge bolt using the spanner as in the
drawing.
Adjusting the Height of the Right
Fridge Door
<Type1>
If the right door is lower, lift the right door, and
use the spanner to turn the keeper nut
clockwise until the heights are balanced.
<Type2>
If the right door is lower, lift the right door, and
use a pair of long nose pliers to additionally
insert a snap ring until the heights are
balanced.
17
EN
Connecting the Appliance
After installing the appliance, connect the power
plug into a socket outlet.
NOTE
•After connecting the power supply cord (or
plug) to the outlet, wait 2 or 3 hours before
you put food into the appliance. If you add
food before the appliance has cooled
completely, your food may spoil.
Moving the Appliance
1Remove all food from inside the appliance.
2Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
3Tape parts such as shelves and the door
handle to prevent from falling off while
moving the appliance.
4Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
5After installing the appliance, connect the
power plug into a socket out to switch on
the appliance.
18
OPERATION EN
Parts and Functions
* means that this feature varies depending on the model purchased.
Exterior
aControl Panel
To set the freezer and fridge temperatures.
bDoor-in-Door*
The Door-in-Door is a double layered door system. It can be opened individually or together
with the main door. You can conveniently locate and access your favourite snacks or food
items.
cDoor-in-Door Lever*
You can open the Door-in-Door by pulling the lever at the bottom of the door.
dInstaView Door in Door*
The InstaView Door in Door compartment allows for easy access to commonly used food
items.
NOTE
•The appearance or components of the appliance may differ from model to model.
19
EN
Interior
20
EN
aPure N Fresh*
This function minimizes bacteria and odor inside the appliance.
bFridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
cDoor Mullion
This blocks the cold air of the fridge from leaking.
CAUTION
•To reduce the risk of scratching the door or breaking the center door mullion, make sure that
the fridge door mullion is always folded in.
•The door alarm will sound every 30 seconds if the door remains open longer than one
minute. Ensure that the folding mullion is folded in before closing the left-hand door.
dMoving Ice Maker
This is where ice is produced and stored.
eSmart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
fDoor-in-Door*
A convenient storage area for frequently-used items that require easy access.
gAdjustable Fridge Shelf
Shelves are adjustable to meet individual storage needs.
hFolding Shelf*
Shelf is adjustable to meet individual storage needs.
iVegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
jFreezer Tray
This is where frozen foods such as meat, fish, and ice cream can be stored.
•The sliding trays allow easy access and convenience of use.
kFreezer Drawer
This is for long-term storage of frozen items.
•Preserve small packaged frozen food or frequently-taken out foods. To use larger space,
remove drawers.
21
EN
Notes for Operation
•Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
•Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
•Opening the door lets warm air enter the
appliance, and may cause the internal
temperature to rise.
•If you are leaving the appliance turned off for
an extended period of time, remove all food
and unplug the power cord. Clean the interior,
and leave the doors slightly ajar to prevent
mold from growing in the appliance.
Suggestion for Energy Saving
•Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
•Store hot food only after it has cooled in order
to prevent dew or frost.
•When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
•Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
•Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
•The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
22
EN
Storing Foods Effectively
•Store frozen food or refrigerated food inside
sealed containers.
•Check the expiration date and label (storage
instructions) before storing food in the
appliance.
•Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
•Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
•Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
•Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
•Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
•If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
•If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
Max Freezing Capacity
•The Express Freeze function will set the
freezer to its maximum freezing capacity.
•This generally takes up to 24 hours and
automatically switches off.
•If the maximum freezing capacity is to be
used, Express Freeze must be switched on for
seven hours before fresh produce is placed in
the freezer compartment.
Maximum Storage
•To get better air circulation, insert all drawers.
•If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance except the bottom one and the food
shall be stacked directly on the freezer
shelves in the freezer compartment.
NOTE
•To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
injury.
•The shape of each drawer may be different,
insert in the right position.
23
Using Control Panel
Units and Functions
* means that this feature varies depending on the model purchased.
aFridge Temperature
•This sets the fridge target temperature.
bFreezer Temperature
•This sets the freezer target
temperature.
cPure N Fresh*
•This function reduces and removes
odors inside the fridge compartment.
dExpress Freeze
•This sets Express Freeze functions.
e* Wi-Fi
•This sets the appliance to connect to
your home’s Wi-Fi network.
f* Lock
•This locks the buttons on the control
panel.
NOTE
•The actual control panel may differ from model to model.
•The control panel will turn off automatically for energy saving.
•If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
EN
24
EN
Setting the Temperature
This sets the fridge temperature or freezer
temperature.
•Press the Fridge button or Freezer button to
adjust the temperature.
•The initial temperature is set.
−Fridge : 3 °C
−Freezer : -18 °C
•The temperature can be adjusted.
−Fridge : from 0 °C to 6 °C
−Freezer : from -24 °C to -16 °C
•The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
NOTE
•The default temperature setting may vary
depending on the appliance.
•Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
•For ice making in normal climates, the freezer
temperature should be set to -18 °C or colder.
Setting Express Freeze
The function can quickly freeze a large amount
of ice or frozen foods.
•When you press the Express Freeze button,
the Express Freeze icon lights on the control
panel.
•The function is enabled and disabled in turn
each time you press the button.
•The Express Freeze function automatically
terminates after a specific period has passed.
Setting and Resetting Lock
This locks the buttons on the control panel.
•When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
button.
•If you press a button other than lock when the
lock is set, the button will not function.
•To change a setting, first press the Lock
button for 3 seconds to disable the function.
NOTE
•The Lock function does not disable the
dispenser operation.
•When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
Door Mullion
This door mullion prevents cold air from leaking
from the appliance.
CAUTION
•The door alarm will sound every 30 seconds if
the door remains open longer than one
minute. Ensure that the folding mullion is
folded in before closing the left-hand door.
•To reduce the risk of door scratches and
breaking the centre door mullion, make sure
that the appliance door mullion is always
folded in.
25
Door in Door*
* means that this feature varies depending on
the model purchased.
Pull the lever at the bottom of the door
upwards until the door in door opens.
There is plenty of storage space inside the
door in door and its surrounding baskets,
allowing you to store food in an organized
manner.
Removing the Case from the
Door in Door
Hold the case from inside the door in door with
both hands and remove it by lifting it upward.
Refitting the Door in Door Case
Mount them in the reverse order of the removal
process.
Icemaker
1To make ice, fill the ice tray with water and
insert it into its position.
Ice tray
knob
Ice storage bin
2To take ice out, rotate the knob of the ice
tray clockwise.
NOTE
•You can remove the icemaker or ice storage
bin to create more space inside the freezer if
you do not use it.
Using the Folding Shelf*
* means that this feature varies depending on
the model purchased.
Store taller items, such as a gallon container or
bottles, by pushing the front half of the shelf
underneath the back half the shelf. Pull the
front of the shelf forward to return to a full
shelf.
CAUTION
•Glass shelves are heavy. Use special care
when removing them.
EN
26
EN
•Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
InstaView Function*
* means that this feature varies depending on
the model purchased.
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently
used
items like beverages and snacks, without
opening
the refrigerator door.
1Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
2The LED light turns off automatically after
ten seconds.
•The InstaView Door-in-Door function is
disabled when the right refrigerator door and
the left freezer door are open, for two
seconds after closing the door, and when the
ice dispenser is in use.
•Knock near the center of the glass. Knocking
near the edges of the glass may not activate
the InstaView Door-in-Door function properly.
•Knock hard enough that the knocking sound
is audible.
•The InstaView Door-in-Door function may
activate if a loud noise occurs near the
refrigerator.
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second
intervals if the door (fridge compartment,
freezer compartment, Door-in-Door) is left open
or not completely closed for one minute.
•Contact the LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
Failure Detection
The appliance can automatically detect
problems during the operation.
•If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
•When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off
the power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
27
SMART FUNCTIONS EN
Using LG SmartThinQ
Application
•For appliances with the or logo
Things to check before using LG
SmartThinQ
1Check the distance between the appliance
and the wireless router (Wi-Fi network).
•If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2Turn off the Mobile data or Cellular Data
on your smartphone.
•For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3Connect your smartphone to the wireless
router.
NOTE
•To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
•The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
•If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
•The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
•The network connection may not work
properly depending on the Internet service
provider.
•The surrounding wireless environment can
make the wireless network service run slowly.
•The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
•If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
•Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
•If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
28
EN
Wi-Fi Function
Communicate with the appliance from a smart
phone using the convenient smart features.
Firmware Update
Keep the appliance performance updated.
Smart Diagnosis™
If you use the Smart Diagnosis function, you will
be provided with the useful information such as
a correct way of using the appliance based on
the pattern of use.
Settings
Allows you to set various options on the
appliance and in the application.
NOTE
•If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
•The application is subject to change for
appliance improvement purposes without
notice to users.
•Functions may vary by model.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
SmartThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG SmartThinQ application and follow
the instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG
SmartThinQ application and follow the
instructions in the application to register the
appliance.
NOTE
•To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi icon will
be turned off.
Wireless LAN Module
Specifications
Model LCW-004
Frequency
Range 2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service
Centre B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
29
EN
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to opensource@lge.com. This
offer is valid for a period of three years after our
last shipment of this product. This offer is valid
to anyone in receipt of this information.
Using Smart Diagnosis™
•For appliances with the or logo
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1Press the Lock button to activate the lock
function.
•If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2Open the fridge door and then hold the
phone on the upper right speaker hole.
•Position the phone so that its microphone
is aligned with the speaker hole.
3Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
NOTE
•Position the phone so that its microphone is
aligned with the speaker hole.
•The Smart Diagnosis™ sound is generated
after around three seconds.
•Hold the phone to the upper right speaker
hole and wait while the data is transmitted.
•Do not take the phone off the speaker hole
while the data is transmitted.
•The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
•When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds.
Afterwards the customer information centre
explains the diagnosis result.
•The Smart Diagnosis™ function depends on
the local call quality.
•The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
•If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
30
MAINTENANCE EN
Notes for Cleaning
•When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−Otherwise, injury may occur due to the
weight of stored foods.
•If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock.
•Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
•Regularly wipe the door gaskets with a wet
soft towel.
•Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
damaged.
•After cleaning, check if the power cable is
damaged.
•Keep the air vents on the exterior of the
appliance clean.
−Blocked air vents can cause fire or appliance
damage.
•Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto
paste wax). Apply wax with a clean, soft cloth.
•When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
−This may cause discoloration or damage to
the appliance.
−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
•For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
•Never clean the shelves or containers in the
dishwasher.
−The parts may become deformed due to the
heat.
•If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact the LG Electronics customer
information centre.
Cleaning the Condenser
Cover
Use a vacuum cleaner with a brush to clean the
condenser cover and vents. Do not remove the
panel covering the condenser coil area.
31
EN
Cleaning the Fridge Shelf
Removing the Fridge Shelf
1Open the fridge doors completely.
2Tilt the front of the shelf up slightly and then
lift the shelf straight up.
3Pull the shelf out tilted at an angle.
Refitting the Fridge Shelf
Refit the Shelf in the reverse sequence of their
removal.
CAUTION
•Make sure that shelves are level from one
side to the other. Failure to do so may result
in the shelf falling or food spilling.
•Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
•Glass shelves are heavy. Use special care
when removing them.
Cleaning the Folding Shelf*
Removing the Folding Shelf
1Tilt up the back of the shelf and lift it
straight up.
2Pull the shelf out tilted at an angle.
32
EN
Refitting the Folding Shelf
Tilt the back of the shelf up and guide the rear
shelf hooks into the slots. Then, lower the back
of the shelf so that the hooks drop into the
slots.
CAUTION
•Make sure that shelves are level from one
side to the other. Failure to do so may result
in the shelf falling or food spilling.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1Open the doors completely and remove the
contents of the Door-in-Door cases and
baskets. Remove the Door-in-Door case
from the appliance.
2Remove the contents of the drawer. Hold
the handle of the drawer and gently pull it
out completely until it stops. Repeat to
remove the second drawer.
3Tilt the cover slightly and support it with one
hand.
4Pull the cover out tilted at an angle.
Refitting the Vegetable Drawer
1Open the fridge doors comletely.
2Insert the bottom of the vegetable drawer
into its original position and ently push it
back in while lowering it.
33
EN
Cleaning the Door-in-Door
Compartment
Removing the Door-in-Door
Compartment
1Lift the case from Door-in-Door up and take
it out with both hands.
2Lift up and pull out the Door-in-Door Basket,
repeat with second basket.
3Hold both ends of one bin and lift up the
remaining door bins, repeat with second
bin.
Refitting the Door-in-Door
Compartment
Mount them in the reverse order of the removal
process.
Cleaning the Freezer Drawer
The sliding freezer drawers allow easy access
and convenience of use.
Use the upper compartments to store packaged
frozen foods and frequently-used foods.
Use the lower compartment for larger frozen
foods and items stored for longer periods.
Removing the Freezer Drawers
1Open both freezer doors completely. Pull
out the freezer trays and drawers to full
extension and remove all of the contents.
2With the drawer fully extended, lift up the
front and pull the drawer out to remove it.
34
EN
CAUTION
•The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
•Always open the freezer doors completely
before removing or assembling the drawers.
Assembling the Freezer Drawer
1Open both freezer doors completely. Raise
the front of the drawer slightly and insert the
rollers on the drawer's sides into the guides
in the freezer compartment.
2Gently push the drawer in while lowering it
into place.
CAUTION
•The drawers are heavy. Always use two hands
when removing or assembling the drawers to
avoid product damage or personal injury.
•Always open the freezer doors completely
before removing or assembling the drawers.
Replacing the Pure N Fresh
Filter
To maintain the performance of the Pure N
Fresh filter, if a message indicating the filter
replacement is displayed, replace the filter as
soon as possible.
1If Replace Filter icon lights on the control
panel, replace the Pure N Fresh filter.
2Rotate the filter cover counterclockwise to
release the tabs, and remove the cover.
3Remove the filter from the inside of the
cover by pressing the side of the filter in
and pulling the center out.
35
EN
4Place the new filter inside of the cover with
the side that says FRONT facing outward.
5Align tabs on the filter cover with hooks
on the refrigerator wall.
6Rotate the air filter cover clockwise until the
hooks engage and the cover locks in place.
7Press and hold the Pure N Freshbutton on
the control panel for 3 seconds to reset the
filter sensor.
NOTE
•Be careful not to catch your finger when
mounting the filter. Doing so may result in
injuries or malfunctions.
•If the replacement period has passed, the
bacteria and odor removal performance may
deteriorate.
•Note that if you wash the filter with water, the
filter performance may also deteriorate.
•Caution should be taken not to change the
direction of the filter to be inserted into the
filter cover.
•When setting the appliance to On or Power
mode after replacing the filter, check if the
LED lamp near the filter is on.
•The filter can be purchased from an LG
Electronics customer information centre.
36
TROUBLESHOOTING EN
Symptoms Reason & Solution
There is no
refrigeration
or freezing.
Is there a power interruption?
•Check the power of other appliances.
If the power plug unplugged from the outlet?
•Plug the power plug in the outlet properly.
There is poor
refrigeration
or freezing.
Is the fridge or freezer temperature set to its warmest setting?
•Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating object such
as cooking oven or heater?
•Check the installation area and reinstall it away from heat generating objects.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Did you put in too much food?
•Maintain an appropriate space between food.
Are the appliance doors completely closed?
•Completely close the door and make sure that stored food is not obstructing in
the door.
Is there enough space around the appliance?
•Adjust the installation position to make enough space around the appliance.
The appliance
contains a
bad smell.
Is the fridge or freezer temperature set to 'Warm'?
•Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?
•Store foods with strong smells in a sealed containers.
Vegetables or fruit may have spoiled in the drawer?
•Throw away rotten vegetables and clean the vegetable drawer. Do not store
vegetables too long in the vegetable drawer.
The inside
lamp in the
appliance
does not turn
on.
Does the inside lamp in the appliance turn off?
•It is not possible for customers to replace the inside lamp in the appliance as
they are not serviceable. If the inside lamp does not turn on, please contact the
LG Electronics customer information centre.
The appliance
door is not
closed tightly.
Is the appliance leaning forward?
•Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
•Refit the shelves if needed.
Did you close the door with excessive force?
•If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door closed.
Close without force.
37
EN
Symptoms Reason & Solution
It is difficult to
open the
appliance door.
Did you open the door right after you closed it?
•If you try to open the appliance door within one minute after you closed it,
you may have difficulties because of the pressure inside the appliance. Try to
open the appliance door again in a few minutes so that the internal pressure
stabilizes.
Door mullion
does not fold in
and out properly.
Are front leveling legs extended, appliance level, and doors aligned?
•Once the door baskets are filled, the doors may become misaligned,
preventing the door mullion or the Auto Open Door function from working
properly. Extend both front leveling legs fully so they are in firm contact with
the floor. Follow the instruction in the Door Alignment section to raise the left
appliance door until the door mullion is once again working properly. Adjust
the right appliance door so it aligns with the left appliance door.
There is
condensation
inside the
appliance or on
the bottom of the
vegetable drawer
cover.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Did you leave the appliance door open?
•Although the condensation will disappear soon after you close the appliance
door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•Condensation can form due to the temperature difference from the outside.
Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
•Store food in a covered or sealed container.
Frost has formed
in the freezer
compartment.
Doors may not be closed properly?
•Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer compartment.
Is the air entry or exit of the freezer compartment blocked?
•Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
•Maintain an appropriate space between items.
38
EN
Symptoms Reason & Solution
Frost or
condensation
has formed
inside or outside
the appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
•Frost or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
•Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
The appliance is
noisy and
generates
abnormal
sounds.
Is the appliance installed on a weak floor or improperly leveled?
•Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
•Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
•Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
•Remove the object on top of the appliance.
The side or front
of the appliance
is warm.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
•The heat releasing pipe to prevent condensation is installed on the front and
side of the appliance. You may feel it particularly hot right after the appliance
is installed or during the summer. You can be assured that this is not a
problem and is quite normal.
There is water
inside or outside
of the appliance.
Is there water leakage around the appliance?
•Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
•Check if the water is from the thawed frozen food or a broken or dropped
container.
39
EN
Symptoms Reason & Solution
Clicking noises
The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
•Normal Operation
Rattling noises
Rattling noises may come from the flow of appliance, the water line on
the back of the unit (for plumbed models only), or items stored on top of
or around the appliance.
•Normal Operation
Appliance is not resting evenly on the floor.
•Floor is weak or uneven or leveling legs need to be adjusted. See the Door
Alignment section.
Appliance with linear compressor was moved while operating.
•Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Whooshing
noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
•Normal Operation
Air is being forced over the condenser by the condenser fan.
•Normal Operation
Gurgling noises Appliance flowing through the cooling system
•Normal Operation
Popping noises Contraction and expansion of the inside walls due to changes in
temperature.
•Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
•To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
40
EN
Symptoms Reason & Solution
Your home
appliance and
smartphone is
not connected to
the Wi-Fi
network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
•Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG SmartThinQ.
Mobile data for your smartphone is turned on.
•Turn off the Mobile data of your smartphone and register the appliance using
the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
•The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
•Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
•If the distance between the appliance and the router is too far, the signal may
be weak and the connection may not be configured correctly. Move the
location of the router so that it is closer to the appliance.
Memo
Memo