LG GSX960NSAZ User Manual
Displayed below is the user manual for GSX960NSAZ by LG which is a product in the Side-By-Side Fridge-Freezers category. This manual has pages.
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OWNER'S MANUAL
FRIDGE&
FREEZER
Read this owner's manual thoroughly before operating the appliance and keep
it handy for reference at all times.
MFL67447821
Rev.06_041320 Copyright © 2017-2020 LG Electronics Inc. All Rights Reserved.
EN ENGLISH
TABLE OF CONTENTS This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .......................................................3
IMPORTANT SAFETY INSTRUCTIONS .................................................... 3
Disposal of Your Old Appliance ................................................................ 11
INSTALLATION ......................................................................12
Before Installation ..................................................................................... 12
Removing the Doors ................................................................................. 13
Adjusting the Height of the Door ............................................................... 15
Connecting the Water Line (For Plumbed models Only) .......................... 16
Connecting the Appliance ......................................................................... 18
Moving the Appliance ............................................................................... 18
OPERATION ...........................................................................19
Parts and Functions .................................................................................. 19
Notes for Operation .................................................................................. 23
Using Control Panel .................................................................................. 25
Water Dispenser Tank (Non plumbed models only) ................................. 26
Water and Ice Dispenser .......................................................................... 28
Automatic Icemaker .................................................................................. 28
InstaView Function ( * ) ............................................................................30
Door in Door ( * ) ...................................................................................... 30
Fresh Vegetable Drawer ( * ) .................................................................... 31
Other Functions ........................................................................................ 32
SMART FUNCTIONS .............................................................33
LG ThinQ Application ................................................................................33
Smart Diagnosis ....................................................................................... 35
MAINTENANCE ......................................................................36
Notes for Cleaning .................................................................................... 36
Cleaning the Condenser Cover ................................................................ 36
Replacing the Pure N Fresh Filter ( * ) ..................................................... 36
Cleaning the Door Basket ......................................................................... 37
Cleaning the Shelf .................................................................................... 38
Cleaning the Vegetable Drawer ................................................................ 38
Cleaning the Water Dispenser .................................................................. 39
Replacing the Water Filter (For Plumbed models Only) ........................... 39
TROUBLESHOOTING ...........................................................40
3
SAFETY INSTRUCTIONS EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
•This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
•If the appliance is equipped with a lock (some models only), keep
the key out of reach of children.
4
EN
For use in Europe:
•This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall
not be made by children without supervision.
•Children aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
Installation
•This appliance should only be transported by two or more people
holding the appliance securely.
•Ensure that the socket outlet is properly grounded, and that the
earth pin on the power cord is not damaged or removed from the
power plug. For more details on grounding, inquire at an LG
Electronics customer information centre.
•This appliance is equipped with a power cord having an
equipment-grounding conductor and a grounding power plug. The
power plug must be plugged into an appropriate socket outlet that
is installed and grounded in accordance with all local codes and
ordinances.
•If the power cord is damaged or the hole of the socket outlet is
loose, do not use the power cord and contact an authorized
service centre.
•Do not plug the appliance into a multi socket adapter which does
not have a power cable (mounted).
•Do not modify or extend the power cable.
•The appliance should be connected to a dedicated power line
which is separately fused.
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EN
•Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of
the power code rating or higher and use the multi socket outlet
only for the appliance.
•Install the appliance in a place where is easy to unplug the power
plug of the appliance.
•Be careful not to point the power plug up or let the appliance lean
against the power plug.
•Install the appliance on a firm and level floor.
•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
rain, or temperatures below freezing.
•Do not place the appliance in direct sunlight or expose it to the
heat from heating appliances such as stoves or heaters.
•Be careful not to expose the rear of the appliance when installing.
•Be careful not to let the appliance door fall during assembly or
disassembly.
•Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
•Do not connect a plug adapter or other accessories to the power
plug.
Operation
•Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
6
EN
•Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
•Do not touch the power plug or the appliance controls with wet
hands.
•Do not bend the power cable excessively or place a heavy object
on it.
•If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
•Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
•Do not apply excessive force or impact to the back cover of the
appliance.
•Do not put animals, such as pets into the appliance.
•Be careful of nearby children when you open or close the
appliance door. The door may bump the child and cause injury.
•Avoid the danger of children getting trapped inside the appliance.
A child trapped inside the appliance can cause suffocation.
•Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas
(isobutane,R600a). Although it uses a small amount of the gas, it
is still combustible gas. Gas leakage during appliance transport,
installation or operation can cause fire, explosion or injury if
sparks are caused.
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EN
•Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide,
air freshener, cosmetics, etc.) near the appliance.
•Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour,
or smoke coming from the appliance.
•Fill with potable water only into icemaker or dispenser water tank.
•Do not damage the refrigerant circuit.
•Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
Maintenance
•Disconnect the power cord before cleaning the appliance or
replacing the inside lamp (where fitted).
•Securely plug the power plug in the socket outlet after completely
removing any moisture and dust.
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the socket
outlet.
•Do not spray water or inflammable substances (toothpaste,
alcohol, thinner, benzene, flammable liquid, abrasive, etc.) over
the interior or exterior of the appliance to clean it.
•Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
•Only qualified service personnel from LG Electronics service
centre should disassemble, repair, or modify the appliance.
Contact an LG Electronics customer information centre if you
move and install the appliance in a different location.
8
EN
•Do not use a hair drier to dry the inside of the appliance or place
a candle inside to remove the odours.
•Do not use mechanical devices or other means to accelerate the
defrosting process.
•Connect the water supply line (for plumbed models only) to a
potable water source only. Otherwise, impurities in the water may
cause illness.
Disposal
•When discarding the appliance, remove the door gasket while
leaving the shelves and baskets in place and keep children away
from the appliance.
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
Technical Safety
•Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
•Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
•The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or
a similarly qualified person before disposing of them.
•Refrigerant leaking out of the pipes could ignite or cause an
explosion.
•The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
•Never start up an appliance showing any signs of damage. If in
doubt, consult your dealer.
•This appliance is intended to be used in household and similar
applications only. It should not be used for commercial, or catering
purposes, or in any mobile application such as a caravan or boat.
•Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
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EN
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
•This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and
installing the appliance, care should be taken to ensure that no
parts of the refrigerating circuit are damaged.
•If a leak is detected, avoid any naked flames or potential sources
of ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas
air mixture if a leak in the refrigerating circuit occurs, the size of
the room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for
every 8 g of R600a refrigerant inside the appliance.
•When positioning the appliance, ensure the supply cord is not
trapped or damaged.
•Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
CAUTION
To reduce the risk of minor injury to persons, malfunction,
or damage to the product or property when using this
product, follow basic precautions, including the following:
Installation
•Do not tilt the appliance to pull or push it when transporting.
•Make sure not to get a body part such as a hand or foot stuck
while moving the appliance.
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EN
Operation
•Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
•Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves
or ice bin that will be exposed to temperatures below freezing.
•The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not
touch it with hands.
•Do not place heavy objects on top of the door in door.
•Do not use the door in door as a chopping board and ensure it is
not scratched by a sharp tool, as this may cause appliance
damage.
•Do not hang from the appliance door, storage room, shelf or fridge
door in door or climb up into it.
•Do not store an excessive amount of water bottles or containers
for side dishes on the door baskets.
•Prevent animals from nibbling on the power cable or water hose.
•Do not open or close the appliance door with excessive force.
•If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
•Do not clean glass shelves or covers with warm water when they
are cold.
•Never eat frozen foods immediately after they have been taken
out in the freezer compartment.
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EN
•Do not insert your hands into the mechanical part of the automatic
icemaker such as the ice bin or the ice dispenser.
•Do not use a thin crystal cup or chinaware when dispensing.
•Do not remove the cover of the automatic icemaker. Touching any
mechanical part of the automatic icemaker. It may result in injury.
•Make sure not to get a hand or foot stuck upon opening or closing
the appliance door or door in door.
•Do not open the door of the appliance with the door in door open,
or do not open the door in door while the door of the appliance is
open. The door in door may be struck by the edge of the
appliance and damaged.
Maintenance
•Do not insert the shelves upside down. The shelves may fall.
•To remove frost from the appliance, contact an LG Electronics
customer information centre.
Disposal of Your Old Appliance
•This crossed-out wheeled bin symbol indicates that waste electrical and electronic
products (WEEE) should be disposed of separately from the municipal waste
stream.
•Old electrical products can contain hazardous substances so correct disposal of
your old appliance will help prevent potential negative consequences for the
environment and human health. Your old appliance may contain reusable parts that
could be used to repair other products, and other valuable materials that can be
recycled to conserve limited resources.
•You can take your appliance either to the shop where you purchased the product, or
contact your local government waste office for details of your nearest authorised
WEEE collection point. For the most up to date information for your country please
see www.lg.com/global/recycling.
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EN
Before Installation
Dimensions and Clearances
Too small of a distance from adjacent items
may result in the degradation of freezing
capability and increased electricity costs. Allow
over 50 mm of clearance from each adjacent
wall when installing the appliance.
A
C
H
DE
F
G
B
-Type A (mm) Type B (mm)
A 912 912
B 1790 1790
C 927 738
D 797 615
E 877 690
F 922 733
G 1384 1180
H 1713 1750
Ambient Temperature
The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone. Do not use the
appliance at a temperature exceeding the limit.
The internal temperature could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
The climate class can be found on the rating
label.
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate) +10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38
T (Tropical) +16 - +43 / +10 - +43*
*Australia, India, Kenya
NOTE
•The appliances rated from SN to T are
intended to be used at an ambient
temperature between 10 ºC and 43 ºC.
INSTALLATION
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EN
Accessories
*:This feature is only available on some models.
a Spanner A*
b Spanner B*
c Water Filter*
d Water Tube*
e Tube Connector and Clip*
f Tube Connector and Valve*
Removing the Doors
If your entrance door is too narrow for the
appliance to pass through, remove the appliance
doors and pass the appliance laterally.
WARNING
•Disconnect the power cord, house fuse or
circuit breaker before installing or servicing the
appliance. Failure to follow these instructions
may result in death, fire or electric shock.
Removing the Freezer Door
1 The water supply line is connected to the top
right part in the back of the appliance. Remove
the connected water tube by pressing the
collet towards the tube connector.
2 Remove the screw of the hinge cover on top of
the appliance by rotating it counterclockwise.
3 Pull out the water supply line a. Disconnect
all wire harnesses b. Unscrew the ground
wire c.
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EN
4 Rotate the hinge lever d counterclockwise.
Lift the top hinge e free of the hinge lever
latch f.
CAUTION
•When lifting the hinge free of the latch, be
careful that the door does not fall forward. It
is recommended that two or more people
carry out the door removal and refitting.
5 Remove the door by lifting it off the bottom
hinge pin.
CAUTION
•Place the door on a non-scratching surface
with the inner side facing up.
Removing the Fridge Door
1 Disconnect all wire harnesses a.
2 Rotate the hinge lever b clockwise. Lift the
top hinge c free of the hinge lever latch d.
CAUTION
•When lifting the hinge free of the latch, be
careful that the door does not fall forward. It
is recommended that two or more people
carry out the door removal and refitting.
3 Remove the door by lifting it off the bottom
hinge pin.
CAUTION
•Place the door on a non-scratching surface
with the inner side facing up.
Refitting the Fridge and Freezer
Doors
Mount the doors in the reverse sequence of their
removal once the appliance has been passed
through all access doors.
CAUTION
•Install the right fridge door first.
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EN
NOTE
•Disassembling/Assembling the water lines.
a Collet b Water supply line c Insert line d Clip
•Gently insert the water supply line until only
one of the line’s insert lines is visible. Pull on
the line to make sure that it is tightly
fastened.
Correct
Incorrect
•If the end of the water supply line is
damaged, it should be trimmed to ensure it
does not leak when refitted.
•e Not straight f Damaged g Stretched
Adjusting the Height of the
Door
If the door of the appliance is not level, adjust
the difference in the height of appliance door
using the following method.
NOTE
•Because the hinge pin may fall out, do not
adjust the height of the appliance door more
than 5 mm.
*Reference
Keeper nut
Adjustment hinge pin
1Turn the keeper nut clockwise using the
spanner.
To loosen the nut
2Adjust the difference in the height of the
appliance door by rotating the adjustment
hinge pin clockwise or counterclockwise
with an 8 mm spanner.
Up
Down
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EN
3Fasten the keeper nut by turning it
counterclockwise.
To tighten the nut
If it is impossible to adjust the height of the
appliance door through the above method, level
the door according to the following guide.
CAUTION
•When tilting the appliance backward to loosen
the screw at the bottom of the appliance, two
or more people should hold the handles at the
bottom and rear top side of the appliance.
Connecting the Water Line
(For Plumbed models Only)
Water Supply Requirements
A cold water supply with water pressure
between 138 kPa and 827 kPa (1.4-8.4 kgf/
cm²) is required to operate the water dispenser.
If the refrigerator is installed in an area with low
water pressure (below 138 kPa), you can install
a booster pump to compensate for the low
pressure.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 138 kPa to 827 kPa
(1.4-8.4 kgf/cm²)
WARNING
•Unplug the appliance before carrying out any
work on connecting the water line. Failure to
do so may cause electric shock.
•Only connect the water line to a cold water
supply. Failure to do so may cause the water
filter to malfunction. Water hammer (water
banging in the pipes) in house plumbing can
cause damage to appliance parts and can
lead to water leakage or flooding.
•Connecting the water line must only be
installed by a qualified plumber and in
accordance with local legislation and
regulations governing water quality.
NOTE
•This water line installation is not covered by
the appliance warranty.
Connecting to the Appliance
1Unscrew the metal threaded collar nut at
the back of the appliance and place it over
one end of the water tube.
2Firmly push the water tube onto the water
inlet valve and tighten up the collar nut.
17
Connecting to the Water Filter
There are two types of filters. The methods of
connection are different. One has a threaded
plastic nut fitting and the other uses a self
locking push fit connectors. The filter is marked
with the direction of the water flow from the
water tap to the appliance.
<Nut Type>
1Unscrew the threaded connector and place
it over the end of the cut section of pipe
coming from the appliance. Push the pipe
over the end of the filter that the flow arrow
points to and tighten up the threaded
connector.
2Repeat the same process on the other end
of the filter using the remainder of the
water tube.
<Push fit Connector Type>
1Firmly push the water tube connected from
the appliance into the end that has the
arrow pointing outward. Push the tube all
the way in (approx. 10-12 mm).
2After inserting the tube securely into the
filter, fit the locking clip into position under
the pull up collar.
3Repeat on the other end of the filter using
the remainder of the water tube.
Connecting to the Water Tap
1Push the water tube into the hole of the tap
connector supplied in the accessories. The
pipe should be held firmly whilst the
connector is pushed onto the pipe.
2Ensure that the rubber washer is fitted
inside to the inside of the tap connector
before screwing it onto the tap.
Checking the Water Connection
1Turn on the water supply and switch on the
appliance. Carefully check all fittings for
possible leaks due to poorly fitted hoses.
2Press and hold the Water Filter button for
three seconds. That resets the
Replacement Filter icon. The new water
filter has been activated.
3Place a cup under the water dispenser to
verify that water is flowing through the
appliance.
4Check the connecting tube and joints for
leaks once again.
5The water filter should be fixed at a
appropriate place where it is easy to reach
for replacement purposes.
EN
18
EN
Connecting the Appliance
After installing the appliance, connect the
power plug into a socket outlet.
NOTE
•After connecting the power supply cord (or
plug) to the outlet, wait 2 or 3 hours before
you put food into the appliance. If you add
food before the appliance has cooled
completely, your food may spoil.
Moving the Appliance
1Remove all food from inside the appliance.
2Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top
of the appliance.
3Tape parts such as shelves and the door
handle to prevent from falling off while
moving the appliance.
4Move the appliance with more than two
people carefully. When transporting the
appliance over a long distance, keep the
appliance upright.
5After installing the appliance, connect the
power plug into a socket out to switch on
the appliance.
19
OPERATION EN
Parts and Functions
Exterior
12
3
1 4
3
Control Panel
To set the freezer and fridge temperatures.
Door in Door ( * )
The Door in Door is a double layered door system. It can be opened individually or together with
the main door. You can conveniently locate and access your favourite snacks or food items.
Door-in-Door Lever ( * )
This lever opens Door in Door.
InstaView Door in Door ( * )
The InstaView Door in Door compartment allows for easy access to commonly used food items.
1
2
3
4
NOTE
•(*) means that this feature varies depending on the model purchased.
•The appearance or components of the appliance may differ from model to model.
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EN
Interior
(1)
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5
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(1)
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EN
LED Lamp
The LED lamps inside the appliance light up when you open the door.
Automatic Icemaker ( * )
This is where ice is automatically produced and stored.
Freezer Shelf ( * )
This is where frozen foods such as meat, fish, and ice cream can be stored.
Freezer Drawer ( * )
This is for long-term storage of frozen items.
Freezer Door Basket
This is where small packages of frozen food can be stored.
•Do not store ice cream or food which will be stored for a long period of time within these
baskets.
Smart Diagnosis Unit
Use this function when contacting LG Electronics customer information centre to help make an
accurate diagnosis when the appliance operates abnormally or a failure occurs.
Door in Door ( * )
This is where foods which are taken out frequently such as beverages and snacks are stored.
Bottle Rack ( * )
This is where drinks tall bottles or containers are stored.
CAUTION
•Do not store short bottles or containers. The items may fall and cause an injury or appliance
damage.
Fridge Shelf
This is where refrigerated foods and other items are stored.
•The shelf height can be adjusted by inserting the shelf in another groove of different height.
•Store the foods with higher moisture content at the front of the shelf.
•The actual number of shelves will differ from model to model.
Pure N Fresh ( * )
•This function reduces and removes odors inside the fridge compartment.
Snack Drawer ( * )
This is where small packages of refrigerated foods are stored.
Temperature Sensor
This sensor senses the temperature of the fridge compartment.
•Maintain the distance between the sensor and food to accurately sense the temperature.
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EN
Water Dispenser Tank ( * )
This is where water to supply the dispenser or the automatic icemaker is stored. It requires
manual filling. (Non plumbed models only)
Fresh Vegetable Drawer ( * )
This is where fruits and vegetables are stored to help maintain freshness by adjusting the
humidity controller.
•Refrigerated foods and other food items can be stored on top of the vegetable box.
Movable Egg Box ( * )
This is where eggs are stored.
•You can move it to and use it at a desired position as needed. However, do not use it as the
ice bin or place it on the shelf on top of the fridge or the vegetable drawer.
Vegetable Drawer
This is where fruits and vegetables are stored to remain fresh for as long as possible.
•The actual number of drawers will differ from model to model.
Fridge Door Basket
This is where small packages of refrigerated foods, drinks and sauce containers are stored.
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NOTE
•(*) means that this feature varies depending on the model purchased.
•The 2-star section ( ) basket or drawer can be used to store ice and food from -12 °C to -18
°C for short periods.
•The top shelf of the freezer(1) will reach the set temperature the most quickly.
•Two star frozen food compartments are suitable for storing pre-frozen food, storing or making ice
cream and making ice cubes.
•Two star compartments are not suitable for the freezing of fresh food.
23
EN
Notes for Operation
•Do not use the ice water dispenser tank for
beverages other than drinking water.
•Users should keep in mind that frost can form.
If the door is not closed completely, if the
humidity is high during the summer, or if the
freezer door is opened frequently.
•Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
•Opening the door for long periods can cause
a significant increase of the temperature in the
compartments of the appliance.
•If the refrigerating appliance is left empty for
long periods, switch off, defrost, clean, dry,
and leave the door open to prevent mould
developing within the appliance.
Suggestion for Energy Saving
•Ensure there is sufficient space between
stored foods. This allows cold air to be
circulated evenly and lowers electricity bills.
•Store hot food only after it has cooled in order
to prevent dew or frost.
•When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
•Do not put food near the temperature sensor
of the fridge compartment. Keep a distance of
at least 3 cm from the sensor.
•Note that a temperature rise after defrosting
has a permissible range in the appliance
specifications. If you wish to minimise the
impact this may have on the food storage due
to a temperature rise, seal or wrap the stored
food in several layers.
•The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions.
24
EN
Storing Foods Effectively
•Store frozen food or refrigerated food inside
sealed containers.
•Check the expiration date and label (storage
instructions) before storing food in the
appliance.
•Do not store food for a long period of time
(more than four weeks) if it spoils easily at a
low temperature.
•Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
•Store raw meat and fish in suitable containers
in the refrigerator, so that it is not in contact
with or drip onto other food.
•Avoid refreezing any food which has been
completely thawed. Freezing any food which
has been completely thawed again will lower
its taste and nutrition.
•Do not wrap and store vegetables with
newspaper. Printing material of newspaper or
other foreign substances may smear and
contaminate food.
•Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
•If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
•If there are chill compartments in the
appliance, do not store vegetables and fruits
with higher moisture content in the chill
compartments as they may freeze due to the
lower temperature.
Max Freezing Capacity
•The Express Freeze function will set the
freezer to its maximum freezing capacity.
•This generally takes up to 24 hours and
automatically switches off.
•If the maximum freezing capacity is to be
used, Express Freeze must be switched on for
seven hours before fresh produce is placed in
the freezer compartment.
Maximum Storage
•To get better air circulation, insert all drawers.
•If large quantities of food are to be stored, all
the freezer drawers shall be taken out of the
appliance and the food shall be stacked
directly on the freezer shelves in the freezer
compartment.
NOTE
•To remove the drawers, first pick the food out
of drawers. Then use the handle of drawers,
pull out the drawers carefully. It may cause
injury.
•The shape of each drawer may be different,
insert in the right position.
25
EN
Using Control Panel
Units and Functions
7
8
7
8
9
2 7 3 4
8
5 6
2 7 3 4
8
9 6
<Type 1> <Type 2>
<Type 3> <Type 4>
* Lock
•This locks the buttons on the control
panel.
* Wi-Fi
•This sets the appliance to connect to your
home’s Wi-Fi network.
Water Dispenser
•This sets the function of Cubed ice, Water,
Crushed ice.
Replacement Filter ( * )
•This shows the replacement period of the
water filter automatically (plumbed models
only).
6
7
8
9
NOTE
•(*) means that this feature varies depending on the model purchased.
•The actual control panel may differ from model to model.
•The control panel will turn off automatically for energy saving.
•If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
Pure N Fresh ( * )
•This sets the Pure N Fresh function.
•This function reduces and removes odors
inside the fridge compartment.
Express Freeze
•This sets Express Freeze functions.
Freezer Temperature
•This sets Express Freeze functions.
Fridge Temperature
•This sets the fridge target temperature.
Non Plumbing ( * )
•This Non Plumbing icon is illuminated
when the water dispenser tank is installed
correctly.
1
2
3
4
5
26
EN
Setting the Temperature
This sets the fridge temperature or freezer
temperature.
•Press the Fridge button or Freezer button to
adjust the temperature.
•The temperature can be adjusted.
−Fridge : from 1 °C to 7 °C
−Freezer : from -14 °C to -24 °C
•The actual inner temperature varies
depending on the food status, as the indicated
setting temperature is a target temperature,
not actual temperature within the appliance.
NOTE
•The default temperature setting may vary
depending on the appliance.
•Wait until two or three hours have passed
after connecting the appliance to the outlet
before storing food in the appliance.
•For ice making in normal climates, the freezer
temperature should be set to -19 °C or colder.
Setting Express Freeze
The function can quickly freeze a large amount
of ice or frozen foods.
•When you press the Express Freeze button,
the Express Freeze icon lights on the control
panel.
•The function is enabled and disabled in turn
each time you press the button.
•The Express Freeze function automatically
terminates after a specific period has passed.
Setting and Resetting Lock
This locks the buttons on the control panel.
•Press and hold the Lock button for 3 seconds
. When the Lock function is set, all buttons are
locked.
•When you press the Lock button for 3
seconds, the Lock/Unlock icon on the control
panel lights. The function is enabled and
disabled in turn each time you press the
button.
•If you press a button other than lock when the
lock is set, the button will not function.
•When you press a button other than lock
when the lock is set, the Lock/Unlock icon on
the control panel will flash 3 times.
•To change a setting, first press the Lock
button for three seconds to disable the
function.
Water Dispenser Tank (Non
plumbed models only)
The water tank holds the water in which is to be
dispensed or used by the automatic ice maker
to make ice. Do not fill this tank with any other
liquid other than water. Doing so can damage
the water dispensing system.
1Remove the water dispenser tank by pulling
it out while holding the handle.
27
EN
2Open the cover or cap of the water
dispenser tank.
3Fill with bottle filtered or clean filtered water
up to the reference line indicated inside the
water dispenser tank. (Total capacity: 4 ℓ)
4After filling with water, close the cover or
cap of the water dispenser tank.
5Refit the water dispenser tank on the fridge
shelf.
WARNING
•Children should not be allowed near the
dispenser tank.
•Do not fill the water tank with drinks other
than water or fill with hot water.
CAUTION
•Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage
or injury.
NOTE
•Before using the water dispenser tank after
installing the appliance, it should be washed
before filling it with water.
•Check if the water dispenser tank has been
placed on the appliance correctly. If it is not
assembled correctly, water may leak from the
tank into the appliance.
•If there is an insufficient amount of water in
the water dispenser tank, ice cube size and
quantity may be affected and may result in no
ice being made.
•If there is no water in the water dispenser
tank, the cold water and ice dispensing
function of the dispenser cannot be used.
Check if there is water in the water dispenser
tank and then fill it with water if there is not.
•Wait at least 15 seconds before removing the
water tank after having dispensed water or ice
from the dispenser.
•Sound from the water tank will be normal
when supplying water to the dispenser and
the Automatic Ice Maker. It is not a sign of
malfunction.
28
EN
Water and Ice Dispenser
You can dispense cubed ice, water and crushed
ice by pressing the respective button for the
desired mode.
•When you press the Cubed, Water or Crushed
button on the control panel, the lamp on the
control panel will turn on and the desired
mode will be set. At this time, when you press
the dispenser lever, the selected function
(cubed ice, water and crushed ice) will be
dispensed.
•
The function is enabled and disabled in turn each
time you press the button on the control panel.
CAUTION
•Keep children away from the dispenser to prevent
children playing with or damaging the controls.
•Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
•Clean the water dispensing system if they
have not been used for 48 hours. Flush the
water system connected to a water supply if
water has not been drawn for 5 days.
•To clean the water dispensing system, flush the
water through the dispenser about 5 minutes
and throw away the first few batches of ice.
NOTE
•If you open the freezer door while water is
being dispensed, the water supply will stop and
the control panel will return to the initial screen.
•If you open the fridge door while water, cubed
ice or crushed ice is being dispensed,
dispensing will be paused. When you close
the door, the selected item for the previously
set mode will continue to be dispensed.
•If the cup rim is small, water may splash out
of the glass or miss it completely.
•Use a cup with a rim of over 68 mm in
diameter when dispensing water, cubed ice or
crushed ice.
•When the ice maker produces smaller ice
cubes, or the cubes become lumped together,
the amount of water supplied to the ice maker
may be low due to insufficient water in the
water tank. If ice is not used frequently, it may
also lump together.
Automatic Icemaker
The automatic icemaker can automatically make
6 cubes at a time, 50-60 pieces within a 24hr
period if conditions are favorable. This amount
may vary according to the environment
(ambient temperature around the appliance,
frequency of the door being opened, amount of
food stored in the appliance, etc.).
•If the ice bin is completely filled with ice, ice
production will stop.
•Sound of ice dropping into the ice bin is
normal.
•The icemaker produces ice normally once
approximately 48 hours have passed after the
appliance is initially installed.
•While the automatic icemaker is operating, do
not touch it with your hands directly.
•If ice cubes are stored in the ice bin for a long
period of time, they may clump together and
may not be separated easily. In such a case,
clean the ice bin before using it.
Switching the Automatic Icemaker
On and Off
1Hold and remove the cover of the automatic
icemaker by lifting it upward.
2When the automatic icemaker is not used,
the ice bin can be used as a freezer basket
after selecting the icemaker switch to the off
position.
29
EN
Removing the Ice Bin ( * )
Hold the ice bin with both hands and pull it out
while lifting it upward.
•When the automatic icemaker is not used, the
ice bin can be used as a freezer basket.
•If the ice bin is completely filled with ice, it
may be heavy. Remove it using both hands.
WARNING
•Do not touch the automatic icemaker
mechanical parts with your hand or a tool.
Otherwise, appliance damage or injury may
occur.
•Caution should be taken, as the automatic
icemaker operates continuously after the
freezer door is opened when the automatic
icemaker switch is set to the on position.
•Do not disassemble, repair or alter the
automatic ice maker. These tasks should only
be done by a service technician.
CAUTION
•Throw away the first few batches of ice (about
20 cubes and 7 cups of water). This is also
necessary if the appliance has not been used
for a long time.
•The first ice and water dispensed may include
particles or odor from the water supply line or
the water tank.
•Keep children away from the dispenser.
Children may play with or damage the
controls.
•The ice passage may become blocked with
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice bin
and clearing the passage with a rubber
spatula. Dispensing cubed ice periodically can
also help prevent frost buildup.
•If discolored ice is dispensed, check the water
tank and the water supply for a possible
source. If the problem continues, contact the
LG Electronics customer information centre.
Do not use the ice or water until the problem
is corrected.
•Never use thin crystal glass or crockery to
collect ice. Such containers may chip or break
resulting in glass fragments in the ice.
•Dispense ice into a glass before filling it with
water or other beverages. Splashing may
occur if ice is dispensed into a glass that
already contains liquid.
•Do not touch the ice outlet or the automatic
icemaker with your hand or a tool. Otherwise,
appliance damage or injury may occur.
•When refitting the ice bin, ensure it is placed
correctly. If it is tilted or unleveled, it may not
continue to make ice due to sensor disruption.
•Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage and
appliance performance may be affected.
•Keep the glass at a proper distance from the
ice outlet. A glass held too close to the outlet
may prevent ice from dispensing.
•Dispose of the ice inside the ice bin in the
freezer compartment if you go out on vacation
or an extended power outage occurs. Water
from melting ice may drop from the dispenser
onto the floor.
NOTE
•(*) means that this feature varies depending
on the model purchased.
30
EN
InstaView Function ( * )
The InstaView function on the Door-in-Door lets
you see if you’re running low on frequently used
items like beverages and snacks, without
opening the refrigerator door.
1 Knock twice on the glass to turn the LED
light inside the Door-in-Door on or off.
2 The LED light turns off automatically after
ten seconds.
• The InstaView Door-in-Door function is
disabled when the right refrigerator door and
the left freezer door are open, for two seconds
after closing the door, and when the ice
dispenser is in use.
• Knock near the center of the glass. Knocking
near the edges of the glass may not activate
the InstaView Door-in-Door function properly.
• Knock hard enough that the knocking sound is
audible.
• The InstaView Door-in-Door function may
activate if a loud noise occurs near the
refrigerator.
Door in Door ( * )
Pull the lever at the bottom of the door upwards
until the door in door opens.
There is plenty of storage space inside the door
in door and its surrounding baskets, allowing
you to store food in an organized manner.
Removing the Case from the Door
in Door
Hold the case from inside the door in door with
both hands and remove it by lifting it upward.
Refitting the Door in Door Case
Mount them in the reverse order of the removal
process.
31
EN
Removing the Baskets from the
Door in Door
Lift the fixed basket up as shown in (1) and
remove it by pulling it out as shown in (2).
Refitting the Baskets to the Door
in Door
Mount them in the reverse order of the removal
process.
NOTE
•(*) means that this feature varies depending
on the model purchased.
Fresh Vegetable Drawer ( * )
The Humidity in the vegetable crisper drawer
can be controlled by sliding the lever in either
direction.
If moved to the left side, the air guide will be
open and allow air to circulate through the
drawer for reduced humidity. And if moved to
the right side, the air guide will be closed and
will maintain any humidity that is currently in the
crisper drawer.
The closed state is recommended for storing
vegetables, and open state is recommended for
storing fruit.
Type 1 Type 2
NOTE
•(*) means that this feature varies depending
on the model purchased.
32
EN
Other Functions
Door Open Alarm
The alarm sounds 3 times in 30 second
intervals if the door (fridge compartment, freezer
compartment, door in door) is left open or not
completely closed for one minute.
•Contact the LG Electronics customer
information centre if the alarm sound
continues even after closing the door.
Failure Detection
The appliance can automatically detect
problems during the operation.
•If a problem is detected, the appliance may
not operate and an error code is displayed
even when any button is pressed.
•When this occurs, do not turn off the power
and immediately contact the LG Electronics
customer information centre. If you turn off the
power, the repair technician from the LG
Electronics customer information centre may
have difficulty finding the problem.
33
SMART FUNCTIONS EN
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Smart Diagnosis
•If you experience a problem while using the
appliance, this smart diagnosis feature will
help you diagnose the problem.
Settings
•Allows you to set various options on the
appliance and in the application.
NOTE
•If you change your wireless router, internet
service provider, or password, delete the
registered appliance from the LG ThinQ
application and register it again.
•The application is subject to change for
appliance improvement purposes without
notice to users.
•Functions may vary by model.
Before Using LG ThinQ
Application
1Check the distance between the appliance
and the wireless router (Wi-Fi network).
•If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2Turn off the Mobile data or Cellular Data
on your smartphone.
3Connect your smartphone to the wireless
router.
NOTE
•To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
•The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
•LG ThinQ is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
•If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far from
the router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal
strength.
•The Wi-Fi connection may not connect or
may be interrupted because of the home
network environment.
•The network connection may not work
properly depending on the Internet service
provider.
•The surrounding wireless environment can
make the wireless network service run slowly.
•The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
•If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
•The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
•Smartphone user interface (UI) may vary
depending on the mobile operating system
(OS) and the manufacturer.
•If the security protocol of the router is set to
WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
34
EN
Installing LG ThinQ
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
Connecting to Wi-Fi
The Wi-Fi button, when used with the LG
ThinQ application, allows the appliance to
connect to a home Wi-Fi network. The Wi-Fi f
icon shows the status of the appliance’s
network connection. The icon illuminates when
the appliance is connected to the Wi-Fi network.
Initial Appliance Registration
Run the LG ThinQ application and follow the
instructions in the application to register the
appliance.
Re-registering the Appliance or
Registering Another User
Press and hold the Wi-Fi button for 3 seconds
to temporarily turn it off. Run the LG ThinQ
application and follow the instructions in the
application to register the appliance.
NOTE
•To disable the Wi-Fi function, press and hold
the Wi-Fi button for 3 seconds. Wi-Fi f icon
will be turned off.
Wireless LAN Module
Specifications
Model LCW-004
Frequency
Range 2412 to 2472 MHz
Output
Power(Max)
IEEE 802.11b:17.82 dBm
IEEE 802.11g:17.72 dBm
IEEE 802.11n:16.61 dBm
Wireless function S/W version : V 1.0
For consideration of the user, this device should
be installed and operated with a minimum
distance of 20 cm between the device and the
body.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance
with Directive 2014/53/EU. The full text of the
EU declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service
Centre B.V.
Krijgsman 1
1186 DM Amstelveen
The Netherlands
35
EN
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such
as the cost of media, shipping, and handling)
upon email request to opensource@lge.com.
This offer is valid for a period of three years
after our last shipment of this product. This
offer is valid to anyone in receipt of this
information.
Smart Diagnosis
This feature is only available on models with the
or
logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
•For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
•The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit troubleshooting
data to a smartphone using the LG ThinQ
application.
•Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
•Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the
instructions for audible diagnosisprovided in the
LG ThinQ application.
1Press the Lock button to activate the lock
function.
•If the display has been locked for over 5
minutes, you must deactivate the lock and
then reactivate it.
2Open the fridge door and then hold the
phone on the upper right speaker hole.
•Position the phone so that its microphone
is aligned with the speaker hole.
3Press and hold the Freezer button for three
seconds or longer while continuing to hold
your phone to the speaker.
4After the data transfer is complete, the
diagnosis will be displayed in the
application.
NOTE
•For best results, do not move the phone while
the tones are being transmitted.
36
MAINTENANCE EN
Notes for Cleaning
•When removing a shelf or drawer from inside
the appliance, remove all stored foods from
the shelf or drawer to prevent injury or
damage to the appliance.
−Otherwise, injury may occur due to the
weight of stored foods.
•If cleaning the outside air vents of the
appliance by means of vacuuming, then the
power cord should be unplugged from the
outlet to avoid any static discharge that can
damage the electronics or cause an electric
shock.
•Detach the shelves and drawers and clean
them with water, and then dry them
sufficiently, before replacing them.
•Regularly wipe the door gaskets with a wet
soft towel.
•Door basket spills and stains should be
cleaned as they can compromise storage
ability of the basket and could even be
damaged.
•After cleaning, check if the power cable is
damaged, warm or improperly plugged.
•Keep the air vents on the exterior of the
appliance clean.
−Blocked air vents can cause fire or appliance
damage.
•When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
−This may cause discoloration or damage to
the appliance.
−Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
•For the appliance exterior, use a clean sponge
or soft cloth and a mild detergent in warm
water. Do not use abrasive or harsh cleaners.
Dry thoroughly with a soft cloth.
•Never clean the shelves or containers in the
dishwasher.
−The parts may become deformed due to the
heat.
•Clean regularly surfaces that can come in
contact with food and accessible drainage
systems.
•If the appliance is equipped with an LED
lamp, do not remove lamp cover and LED
lamp in any attempt to repair or service it.
Please, contact an LG Electronics customer
information centre.
Cleaning the Condenser
Cover
Use a vacuum cleaner with a brush to clean the
condenser cover and vents. Do not remove the
panel covering the condenser coil area.
Replacing the Pure N Fresh
Filter ( * )
To maintain the performance of the Pure N
Fresh filter, if a message indicating the filter
replacement is displayed, replace the filter as
soon as possible.
1If Replace icon lights on the control panel,
replace the Pure N Fresh filter.
37
EN
2Hold and remove the Pure N Fresh filter
cover by rotating it counterclockwise.
3Remove the filter inside the Pure N Fresh
filter cover and replace it with a new filter.
4After replacing the filter, insert the Pure N
Fresh filter cover by rotating it clockwise.
5To reset the filter replacement period, press
the Pure N Fresh button on the control
panel for more than three seconds. The
Replace icon on the control panel will turn
off.
6It will operate after replacing the filter.
NOTE
•(*) means that this feature varies depending
on the model purchased.
•Do not insert your finger or other foreign
objects inside or its mounting. Doing so may
result in injuries or malfunctions.
•If the replacement period has passed, the
bacteria and odor removal performance may
deteriorate.
•Please note that if you wash the filter with
water, the filter performance may also
deteriorate.
•Caution should be taken not to change the
direction of the filter to be inserted into the
filter cover.
•When setting the appliance to On or Power
mode after replacing the filter, check if the
LED lamp near the filter is on.
•The filter can be purchased from an LG
Electronics customer information centre.
Cleaning the Door Basket
Removing the Fridge/Freezer
Door Basket
Hold both edges of the basket and remove it by
lifting it upward.
Refitting the Fridge/Freezer Door
Basket
1Hold both edges of the door basket, gently
push one edge to assemble, and then in the
same manner assemble the other edge.
2After assembling, tap the door basket gently
to fix it horizontally.
38
EN
Cleaning the Shelf
Removing the Fridge/Freezer
Shelf
Remove the shelf by pulling it out.
Refitting the Fridge/Freezer Shelf
Remove the shelf by pulling it out while slightly
lifting the rear edge of the fridge shelf.
Cleaning the Vegetable
Drawer
Removing the Vegetable Drawer
1Remove the contents of the drawer. Hold
the handle of the vegetable drawer and pull
it out completely until it outward gently until
it stops.
2Lift the vegetable drawer up and remove it
by pulling it out.
Refitting the Vegetable Drawer
1If the vegetable drawer has a cover, lift it.
2Insert the bottom of the vegetable drawer
into its original position and gently push it
back in while lowering it.
CAUTION
•Please note that injuries can be caused by the
weight of stored foods when removing the
vegetable drawer.
39
EN
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled ice or water. Wipe the entire area with
a damp cloth.
Cleaning the Water and Ice Outlet
Wipe the water or ice outlet frequently with a
clean cloth as it may get dirty easily. Please
note that lint from a cloth may adhere to the
outlet.
Water Outlet
Ice Outlet
Replacing the Water Filter
(For Plumbed models Only)
Replace the disposable water filter when
indicated on the Replacement Filter icon or at
least every 6 months.
To give you enough time to get a new filter, the
light will come on just before the capacity of the
current filter runs out. Changing the filter on
time ensures that you always get fresh and
clean water from the appliance.
1Unplug the appliance.
2Turn off the water supply to the appliance.
3Remove the disposable water filter.
4Install the replacement water filter by
following the 'Connecting to the Water Filter'
section.
5Turn on the water supply and switch on the
appliance.
6Press and hold the Water Filter button for
three seconds. That resets the Replacement
Filter icon. The new water filter has been
activated.
40
TROUBLESHOOTING EN
Symptoms Possible Cause & Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
•Check the power of other appliances.
If the power plug unplugged from the outlet?
•Plug the power plug in the outlet properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
•Set the fridge or freezer temperature to 'Medium'.
Is the appliance in direct sunlight, or is it near a heat generating
object such as cooking oven or heater?
•Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
•Maintain an appropriate space between food.
Are the appliance doors completely closed?
•Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
•Adjust the installation position to make enough space around the
appliance.
The appliance
contains a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
•Set the fridge or freezer temperature to 'Medium'.
Did you put in food with a strong smell?
•Store foods with strong smells in a sealed containers.
The appliance
contains a bad smell.
Vegetables or fruit may have spoiled in the drawer?
•Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Does the inside lamp in the appliance turn off?
•It is not possible for customers to replace the inside lamp in the
appliance as they are not serviceable. If the inside lamp does not turn
on, please contact the LG Electronics customer information centre.
41
EN
Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
Is the appliance leaning forward?
•Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
•Refit the shelves if needed.
Did you close the door with excessive force?
•If you apply too much force or speed when closing the door, it may
remain briefly open before closing. Make sure that you do not slam the
door closed. Close without force.
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
•If you try to open the appliance door within one minute after you closed
it, you may have difficulties because of the pressure inside the
appliance. Try to open the appliance door again in a few minutes so
that the internal pressure stabilizes.
There is condensation
inside the appliance
or on the bottom of
the vegetable drawer
cover.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you leave the appliance door open?
•Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
•Condensation can form due to the temperature difference from the
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a
container?
•Store food in a covered or sealed container.
Frost has formed in
the freezer
compartment.
Doors may not be closed properly?
•Check if the food item inside the appliance is blocking the door and
make sure that the door is tightly closed.
Did you store hot food without cooling it first?
•Cool the hot food first before putting it in the fridge or freezer
compartment.
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Symptoms Possible Cause & Solution
Frost has formed in
the freezer
compartment.
Is the air entry or exit of the freezer compartment blocked?
•Make sure that air entry or exit is not blocked so that the air can
circulate inside.
Is the freezer compartment overfilled?
•Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the
appliance door improperly closed?
•Frost or condensation can form if the outside air penetrates inside the
appliance.
Is the installation environment humid?
•Condensation can appear on the exterior of the appliance if the
installation area is too humid or on a humid day such as a rainy day.
Wipe off any moisture with a dry cloth.
The appliance is
noisy and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly levelled?
•Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
•Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
•Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
•Remove the object on top of the appliance.
The side or front of
the appliance is
warm.
There are anti condensation pipes fitted to these areas of the
appliance to reduce condensation forming from around the door
area.
•The heat releasing pipe to prevent condensation is installed on the front
and side of the appliance. You may feel it particularly hot right after the
appliance is installed or during the summer. You can be assured that
this is not a problem and is quite normal.
There is water inside
or outside of the
appliance.
Is there water leakage around the appliance?
•Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
•Check if the water is from the thawed frozen food or a broken or
dropped container.
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EN
Symptoms Possible Cause & Solution
The automatic
icemaker does not
produce ice or
produces a small
amount of ice.
Did you install the appliance recently?
•The ice maker produces ice normally when approximately 48 hours
have passed after the appliance is installed.
Did you connect the water supply pipe to the appliance and open
the supply valve?
•Connect the water supply pipe to the appliance and open the supply
valve completely.
Is the water supply hose bent?
•If the water supply hose is bent, the water flow could be compromised.
Have you dispensed a large amount of ice recently?
•It takes approximately 24 hours to produce more ice in the automatic
icemaker. Please wait.
Did you set the ice maker switch or the automatic icemaker button
on the control panel to ON?
•Press I on the automatic icemaker switch or set ON for the automatic
icemaker button on the control panel. (For more details on how to use,
visit LG electronics website or use your smart device.)
Is the temperature of the freezer compartment set too high?
•If the set temperature is too warm, ice will be produced slowly or not at
all. Set the Freezer temperature to -18 °C for normal operation of the
automatic icemaker.
Have you been opening the appliance door frequently?
•If you open the appliance door frequently, cold air will escape, lowering
the speed of ice production. Do not open and close the appliance door
frequently.
Is the appliance door completely closed?
•If the appliance door is not completely closed, the temperature of the
freezer compartment will increase, slowing down the ice production
speed. Close the appliance door completely.
Ice is not dispensed.
Is there ice in the ice bin?
•Check whether there is ice in the ice bin.
Is the ice clumped in the ice bin?
•Separate the ice bin and shake it. Discard the remaining clumped ice
after shaking the ice bin.
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EN
Symptoms Possible Cause & Solution
Ice is not
dispensed.
Unable to hear the sound of ice coming out?
•In the control panel, select the modes for cubed ice and crushed ice
alternately to dispense the ice.
Is the ice path blocked? (You can check the ice passage by separating
the ice bin.)
•Ice may not be dispensed properly if the ice passage is blocked. Check the
ice and clean the ice path regularly.
Water does not
come out.
Are you using unfiltered water?
•Unfiltered water can contain a large amount of various heavy metals or
foreign substances, so the filter may be clogged in the early stage regardless
of the life of the filter.
The water dispenser tank may be empty? (For non plumbed models only)
•Fill the water dispenser tank.
Water does not come out when the water tube is filled with air. (For non
plumbed models only)
•Remove the water dispenser tank by pulling it out while holding the handle.
Fill the water dispenser tank with water and refit it on the fridge shelf.
Is the water supply valve closed? (For plumbed models only)
•Open the water supply valve.
Water tastes
strange.
Is the taste of water different when comparing it with the taste of water
from the previous water purifier?
•Has the purified water or cold water not been used for an extended period of
time?
Has it been a long time since you installed and replaced the filter?
•If an expired filter is used, the purification performance may decline. It is
recommended to replace the filter according to the filter replacement period.
Have you flushed out the filter properly in the initial stage after installing
it?
•When you install or replace the filter for the first time, you need to remove air
and activated carbon residue from inside the filter. Use the appliance after
dispensing and discharging approximately 5 litres of purified water from the
dispenser by pressing the water dispensing lever. (Activated carbon is
harmless to humans.)
Has the purified water or cold water not been used for an extended
period of time?
•The taste of old water may change due to bacterial growth. Use the product
after dispensing and discharging approximately 5 litres (approximately three
minutes) from the water dispenser.
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Symptoms Possible Cause & Solution
Clicking noises
The defrost control will click when the automatic defrost cycle
begins and ends. The thermostat control (or appliance control on
some models) will also click when cycling on and off.
•Normal Operation
Rattling noises
Rattling noises may come from the flow of appliance, the water line
on the back of the unit (for plumbed models only), or items stored
on top of or around the appliance.
•Normal Operation
Appliance is not resting evenly on the floor.
•Floor is weak or uneven or levelling legs need to be adjusted. See the
Door Alignment section.
Appliance with linear compressor was moved while operating.
•Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Whooshing noises
Evaporator fan motor is circulating air through the fridge and freezer
compartments.
•Normal Operation
Air is being forced over the condenser by the condenser fan.
•Normal Operation
Gurgling noises Appliance flowing through the cooling system
•Normal Operation
Popping noises
Contraction and expansion of the inside walls due to changes in
temperature.
•Normal Operation
Vibrating
If the side or back of the appliance is touching a cabinet or wall,
some of the normal vibrations may make an audible sound.
•To eliminate the noise, make sure that the sides and back do not make
any contact with any wall or cabinet.
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EN
Symptoms Possible Cause & Solution
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is
incorrect.
•Find the Wi-Fi network connected to your smartphone and remove it,
then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
•Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
•The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
•Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
•If the distance between the appliance and the router is too far, the
signal may be weak and the connection may not be configured
correctly. Move the location of the router so that it is closer to the
appliance.
Memo
