LG LSWD100E User Manual
Displayed below is the user manual for LSWD100E by LG which is a product in the Washer Dryers category. This manual has pages.
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OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
LSWD100E
MFL71814905
Rev.XX_MMDDYY
www.lg.com
Copyright © 2010-2018 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................4
WARNING............................................................................................................4
CARING FOR THE ENVIRONMENT....................................................................9
INSTALLATION
Parts and Specifications ..................................................................................12
Installation Place Requirements ....................................................................15
Unpacking the Appliance ................................................................................16
Levelling the Appliance ...................................................................................17
Connecting the Water Supply Hose...............................................................19
Installing the Drain Hose ................................................................................20
OPERATION
Operation Overview.........................................................................................21
Control Panel ....................................................................................................23
Preparing the Wash Load ...............................................................................24
Adding Detergents and Softeners .................................................................24
Programme Table ............................................................................................29
Drying Programme..........................................................................................35
Extra Options and Functions ..........................................................................39
Settings..............................................................................................................42
SMART FUNCTIONS
LG ThinQ Application.......................................................................................46
Smart Diagnosis ...............................................................................................49
MAINTENANCE
Cleaning After Every Wash..............................................................................51
Cleaning the Appliance Periodically & Performing an Emergency Water
Evacuation.........................................................................................................52
TROUBLESHOOTING
Before Calling for Service................................................................................55
4
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
5
SAFETY INSTRUCTIONS
ENGLISH
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
• Children of less than 3 years should be kept away unless continuously
supervised.
• If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
• Ventilation openings must not be obstructed by a carpet.
• This appliance is intended to be used in household only.
• Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
• The water pressure must be between 50 kPa and 800 kPa.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be used is
Wash (12 kg)/Dry (7 kg)
.
The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to
Programme
Table
in
OPERATION
chapter for further details.
Technical Safety for Using the Dryer
• Do not dry unwashed items in the appliance.
• Items that have been soiled with substances such as cooking oil,
vegetable oil, acetone, alcohol, petroleum, kerosene, spot removers,
turpentine, waxes and wax removers should be washed in hot water
with an extra amount of detergent before being dried in the
appliance.
• Never stop the appliance before the end of the drying cycle unless all
items are quickly removed and spread out so that the heat is
dissipated.
• Items such as foam rubber (latex foam), shower caps, waterproof
textiles, rubber backed articles and clothes or pillows fitted with foam
rubber pads should not be dried in the appliance.
6
SAFETY INSTRUCTIONS
• Fabric softeners, or similar products, should be used as specified by
the fabric softener instructions.
• Remove all objects from pockets such as lighters and matches.
• The appliance is not to be used if industrial chemicals have been used
for cleaning.
Installation
• Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
• This appliance should only be transported by two or more people
holding the appliance securely.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Make sure the power plug is completely pushed into the power
outlet.
• Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
• Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
• This appliance is equipped with a power cord having an equipment-
earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
• Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
• This appliance must not be installed behind a lockable door, a sliding
door or a door with a hinge on the opposite side to that of the
7
SAFETY INSTRUCTIONS
ENGLISH
appliance, in such a way that a full opening of the appliance door is
restricted.
• LG Mini Washer must be installed underneath a matching LG front
loading washing machine manufactured after 2009.
Operation
• Do not apply any sharp objects to the control panel in order to
operate the appliance.
• Do not attempt to separate any panels or disassemble the appliance.
• Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
• Do not push down the door excessively, when the appliance door is
open.
• Do not put animals, such as pets into the appliance.
• Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any
other items other than clothes or sheets, in this machine.
• Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
• Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
• Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
• Do not use liquid chlorine bleach.
• Do not operate the appliance without Auto Liquid Dispense Box in
place.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, gasoline,
8
SAFETY INSTRUCTIONS
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near
the appliance.
• Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
• Do not touch the door during a high temperature programme.
• In case of a water leak from the appliance or flood, disconnect the
power plug and contact the LG Electronics customer information
centre.
• Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they should be replaced after 5 years.
• If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
• If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
• Keep all washing detergents, softener and bleach away from
children.
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Avoid touching any water that is drained from the appliance during
the wash.
• Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
• When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
• Wipe off dirt or dust on the contacts of the power plug.
Maintenance
• Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
9
SAFETY INSTRUCTIONS
ENGLISH
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Do not spray water inside or outside the appliance to clean it.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
• Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
CARING FOR THE ENVIRONMENT
Environmental and Economical Tips
Energy and water consumption
• Water consumption and energy usage can be affected by the weight
of the load. To make the best use of your appliance, load the
maximum amount of dry clothes for the particular programme.
• The most efficient programmes in terms of energy consumption are
generally those that perform at lower temperatures and longer
duration.
• Noise and remaining moisture content are influenced by the spinning
speed: the higher the spinning speed in the spinning phase, the
higher the noise and the lower the remaining moisture content.
10
SAFETY INSTRUCTIONS
• Evenly loading laundry up to the capacity indicated by the
manufacturer for the respective programmes will contribute to
energy and water savings.
• For washing smaller amounts of clothes, the automatic load
recognition system will help reduce the amount of water and energy
usage.
• Use the Speed programme for small, lightly soiled loads.
• Cold water laundry detergents can be as effective at lower
temperatures (about 20 ℃). Using 20 ℃ settings will use less energy
than 30 ℃ or higher temperatures.
Detergent
• Detergent should be chosen according to type, colour, soiling of the
fabric and the washing temperature. And it should be used according
to the instruction of the detergent manufacturer. Use only
detergents that are suitable for front loading washing machines.
• Use less detergent on smaller loads.
- Partial load: 1/2 of the normal amount.
- Minimum load: 1/3 of full load.
Selecting Extra Options and Functions
• Select the water temperature suitable for the type of load you are
washing. Follow the garment fabric care labels for best results.
• The Pre Wash option is recommended for washing a heavily soiled
load.
When Using a Dry Programme
• To save energy, choose the highest possible spin speed for the wash
programme when drying in a tumble dryer.
• For most drying, make sure all clothes are similar in material and
thickness.
• When you select drying only, spinning runs automatically for energy
efficiency.
11
SAFETY INSTRUCTIONS
ENGLISH
Disposal of Your Old Appliance
This washing machine contains fluorinated greenhouse
gases
R134a(GWP: 1430): 0.300 kg / 0.429 t CO2-eq. Hermetically sealed.
• This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be
disposed of separately from the municipal waste stream.
• Old electrical products can contain hazardous substances
so correct disposal of your old appliance will help prevent
potential negative consequences for the environment and
human health. Your old appliance may contain reusable
parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve
limited resources.
• You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country, please see www.lg.com/global/recycling.
12
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
• Appearance and specifications may change without notice to improve the quality of the appliance.
Front View
a
Power
Button
b
Drum Light
c
Control Panel
d
Door
e
Liquid Softener Dispenser Cap
f
Liquid Detergent Dispenser Cap
g
Leveling Feet
h
Lower Cover
i
Drain Pump Filter
j
Drain Hose
k
Door Seal
l
Drum
Rear View
a
Power Plug
b
Transit Bolts
c
Drain Hose
Push
13
INSTALLATION
ENGLISH
Accessories
*1 The included accessories vary depending on the model you purchased.
Specifications
Dimension(mm)
Information on LED Lighting
This product contains the light source of energy
efficiency class G.
• The LED lighting automatically turns on and off
in any of the following cases:
- when opening and closing the door,
a
Cold Supply Hose
e
Elbow Bracket for Securing Drain Hose
b
Spanner
f
Tie Strap
*1
c
Caps for Covering Transit Bolt Holes
g
Measuring Cup
d
Anti–slip Sheets
*1
Model LSWD100E
Power Supply 220‒240 V~, 50 Hz
Product Weight 94.5 kg
W 600 D 675 H 850
D' 640 D'' 1100
W
D
D’’
D’
H
14
INSTALLATION
- when pressing
Power
and
Start/Pause
Button.
• The LED lighting is not dimmable.
• The LED lighting does not contain mercury.
• Please see
www.lg.com/global/recycling
.
NOTE
• This feature varies depending on the model
purchased.
If the LED lighting is not working
Close the door and re-open, or press
Power
Button. If the LED lighting does not turn on, please
contact the LG Electronics customer information
centre. Do not attempt removal of the LED lighting.
15
INSTALLATION
ENGLISH
Installation Place
Requirements
Before installing the appliance, check the following
information to make sure that the appliance
should be installed in a correct place.
Installation Location
• This appliance must be installed on firm flooring
to minimize vibration during the spin cycle.
Concrete flooring is best, being far less prone to
vibration during the spin cycle than wooden
floorboards or a carpeted surface.
• Do not place the washing machine on a small
platform or on a wooden crate.
• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (850 X 600 mm) covered with
aluminum foil on the side facing the cooker or
stove must be inserted between the two
appliances.
• Ensure that when the appliance is installed, it is
easily accessible for an engineer in the event of a
breakdown.
• When installing the appliance, adjust all four feet
using the transit bolt spanner provided to
ensure the appliance is stable.
Floor Installation
To ensure sufficient clearance for water inlet hoses,
drain hose and airflow, allow minimum clearances
of at least 50 mm at the sides and 100 mm behind
the appliance. Be sure to allow for wall, door, or
floor moldings that may increase the required
clearances.
WARNING
• This appliance must only be used for domestic
household purposes and should not be used in
mobile applications.
NOTE
• Never try to level any uneven floor by putting
pieces of wood, cardboard or similar materials
under the appliance.
Wooden Floors (Suspended
Floors)
When installing the appliance on wooden floors,
use rubber cups to reduce excessive vibration and
unbalance. Timber or suspended type flooring may
contribute to excessive vibration and unbalance,
errors and malfunction.
• To reduce vibration, we recommend placing at
least 15 mm thickness of rubber cups
a
under
each adjusting foot of the appliance, secured to
at least two floor beams with screws.
• If possible, install the appliance in one of the
corners of the room, where the floor is more
stable.
• Fit the rubber cups to reduce vibration.
A
100 mm
A
CC
B
B
5 mm
C
50 mm
16
INSTALLATION
CAUTION
• If the appliance is installed on the unstable floor
(e.g. wooden floor), the warranty does not cover
any damages and cost occurred due to the
installation on the unstable floor.
NOTE
• You can purchase rubber cups (part No.
4620ER4002B
) from the LG service centre.
Ventilation
• Make sure that air circulation around the
appliance should not be impeded by carpets,
rugs, etc.
Ambient Temperature
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen hoses
may burst under pressure. The reliability of the
electronic control unit may be impaired at
temperatures below freezing point.
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
Electrical Connection
• Do not use an extension cord or double adapter.
• Always unplug the appliance and turn off the
water supply after use.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible.
• Power outlet must be within 1 meter of either
side of the appliance.
WARNING
• Repairs to the appliance must only be carried out
by qualified personnel. Repairs carried out by
inexperienced persons may cause injury or
serious malfunctioning. Contact your local
authorised LG repairer.
• The power plug must be plugged into an
appropriate outlet socket that is installed and
grounded/earthed in accordance with all local
codes and ordinances.
Unpacking the Appliance
Lifting the Appliance Off the
Foam Base
* This feature may vary depending on the model
purchased.
After removing the carton and shipping material,
lift the appliance off the foam base.
• Make sure the tub support
a
* comes off with
the base and is not stuck to the bottom of the
appliance.
• If you must lay the appliance down to remove
the carton base
b
, always protect the side of the
appliance and lay it carefully on its side. Do not
lay the appliance on its front or back.
Removing the Transit Bolt
Assemblies
To prevent the appliance from severe vibration and
breakage, remove transit bolts and retainers.
*
17
INSTALLATION
ENGLISH
1
Starting with the bottom two transit bolts
a
,
use the spanner (included) to fully loosen all
transit bolts by turning them counterclockwise.
2
Remove the bolt assemblies by wiggling them
slightly while pulling them out.
3
Install the hole caps.
• Locate the hole caps
b
included in the
accessory pack or attached on the back.
NOTE
• Save the transit bolts and retainers for future
use.
• Transport this appliance for the prevention of
breakage as below:
- The transit bolts are reinstalled.
- The power cord is secured to the back of the
appliance.
Levelling the Appliance
Checking the Level
When pushing down the edges of the top plate
diagonally, the appliance should not move up and
down at all (check both directions).
• If the appliance rocks when pushing the top
plate of the appliance diagonally, adjust the feet
again.
• Check whether the appliance is perfectly level
after installation.
NOTE
• Timber or suspended type flooring may
contribute to excessive vibration and unbalance.
Reinforcement or bracing of the timber floor
may need to be considered to stop or reduce
excessive noise and vibration.
Adjusting and Levelling the
Feet
When installing the appliance, the appliance
should be aligned and perfectly level. If the
appliance is not aligned and level properly, the
appliance may be damaged or may not operate
properly.
1
Turn the levelling feet as required if the floor is
uneven.
• Do not insert pieces of wood etc. under the
feet.
• Make sure that all four feet are stable and
resting on the floor.
18
INSTALLATION
NOTE
• Do not install the washing machine on a plinth,
stand or elevated surface unless it is
manufactured by LG Electronics for use with this
model.
2
Check if the appliance is perfectly level using a
spirit level
a
.
3
Secure the levelling feet with the lock nuts
b
by turning anti-clockwise against the bottom of
the appliance.
4
Check if all lock nuts at the bottom of the
appliance are secured properly.
NOTE
• Proper placement and levelling of the appliance
will ensure long, regular, and reliable operation.
• The appliance must be 100% horizontal and
stand firmly in position on a hard flat floor.
• It must not ‘Seesaw’ across corners under the
load.
• Do not let the feet of the appliance get wet.
Failure to do so may cause vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the model
purchased.
If you install the appliance on a slippery surface, it
may move because of excessive vibration.
Incorrect levelling may cause malfunction through
noise and vibration. If this occurs, install the anti-
slip sheets under the levelling feet and adjust the
level.
1
Clean the floor to attach the anti-slip sheets.
• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.
2
Adjust the level after placing the appliance in
the installation area.
3
Place the adhesive side
a
of the anti-slip
sheets on the floor.
• The most effective way is to install the anti-
slip sheets under the front feet. If it is
difficult to place the sheets under the front
feet of the appliance, attach them under the
rear feet.
4
Put the appliance on the anti-slip sheets.
• Do not attach the adhesive side
a
of anti-
slip sheets to the feet of the appliance.
NOTE
• Additional anti-slip sheets are available at LG
Electronics service centre.
19
INSTALLATION
ENGLISH
Connecting the Water
Supply Hose
Note for Connection
• Water pressure must be between
50 kPa
and
800 kPa
(0.5‒8.0 kgf/cm²). If the water pressure
is more than
800 kPa
, a decompression device
should be installed.
• Periodically check the condition of the water
supply hose and replace the water supply hose if
necessary.
NOTE
• Do not overtighten the water supply hose or use
mechanical devices to tighten onto the inlet
valves.
• No further backflow protection required for
connection to the water inlet.
Checking the Rubber Seal
Two rubber seals
a
are supplied with the water
supply hose. They are used to prevent water leaks.
Connection to taps is sufficiently tight.
• Do not use mechanical devices such as multi
grips to tighten the water supply hose. Ensure
that the curved end of the water supply hose is
connected to the appliance.
Connecting the Hose to the
Water Tap
Connecting Screw-Type Hose to Tap with Thread
Screw the supply hose connector onto the water
supply tap. Hand tighten only with the aid of a soft
cloth. Do not overtighten the supply hose with any
mechanical device.
NOTE
• After connecting the water inlet hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and etc.)
in the water lines. Let the water drain into a
bucket, and check the water temperature.
Connecting the Hose to the
Appliance
Screw the supply hose to the water inlet valve on
the back of the appliance.
• Do not connect the hose to the hot water supply
for models with one water inlet. Connect to the
cold water supply only.
NOTE
• After completing connection, if water leaks from
the hose, repeat the same steps. Use the most
conventional type of tap for the water supply. In
case that the tap is square or too big, remove the
guide plate before inserting the tap into the
adaptor.
20
INSTALLATION
NOTE
• Make sure that the hose should not be kinked or
trapped.
Installing the Drain Hose
Installing the Drain Hose with
the Elbow Bracket
The drain hose should not be placed higher than
100 cm
above the floor. Water in the appliance may
not drain or may drain slowly.
• Securing the drain hose correctly will protect the
floor from damage due to water leakage.
• If the drain hose is too long, do not force it back
into the appliance. This will cause abnormal
noise.
• When installing the drain hose to a sink, secure it
tightly with string.
105 cm
21
OPERATION
ENGLISH
OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the
Cotton
wash
programme and add a half amount of the
detergent. Start the appliance without clothes. This
will remove possible residues and water from the
drum that may have been left during
manufacturing.
1
Sort clothes by fabric type, soil level, colour and
load size as needed.
2
Open the door and load items into the
appliance.
CAUTION
• Before closing the door, ensure that all clothes
and items are inside the tub and not
overhanging on the rubber door seal where they
will become caught when the door is closed.
Failing to do so will cause damage to the door
seal and the clothes.
3
Close the door.
CAUTION
• Remove items from the flexible door seal gasket
to prevent clothing and door seal damage.
4
Add cleaning products or detergent and
softener.
• Add the proper amount of detergent to the
detergent dispenser. If desired, add fabric
22
OPERATION
softener to the appropriate areas of the
dispenser.
5
Press the
Power
button to turn on the
appliance.
6
Choose the desired cycle.
• Press the cycle button repeatedly until the
desired cycle is selected.
• Now select a wash temperature and spin
speed. Pay attention to the fabric care label
of your clothes.
7
Begin cycle.
• Press the
Start/Pause
button to begin the
cycle. The appliance will agitate briefly
without water to measure the weight of the
load. If the
Start/Pause
button is not
pressed within a certain time, the appliance
will shut off and all settings will be lost.
NOTE
• In the following case, the door will not open even
if you pause the washing programme or turn the
washing machine off.
- When the washing machine starts a washing
programme and has water inside the drum,
the door will not open in order to prevent a
flood until the washing machine drains the
water completely.
8
End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the appliance to reduce wrinkling.
• Check around the door seal when removing
the load for small items that may be caught
in the seal.
23
OPERATION
ENGLISH
Control Panel
The actual control panel may differ from model to model.
Control Panel Features
a
Quick Setting
•
Child Lock
,
Remote Start
,
Internal
Lighting
,
Auto Detergent
,
Auto Softener
,
Selection of
Main Washer
and
Mini Washer
,
and
More Settings
are displayed. Touch a
function to turn it on or off.
b
Programmes
• You may select a desired programme. For
more information, see the
Washing
Programmes
section.
• Download new and specialized programmes
that are not included in the appliance's
standard programmes in the
Download
Cycles
category.
c
Programme Category
• The dots indicate the current category
screen. Swipe the display left or right to show
Wash Cycles
,
Dry Cycles
,
Download Cycles
,
and
AI Suggestion Cycles
.
• If you run the same programme more than
three times, it will be registered under
AI
Suggestion Cycles
.
• Programme categories may differ on some
models.
d
Time and Status Display
• The display shows the settings, estimated
time remaining, options, and status
messages for your washer. When the washer
is turned on, the default settings in the
display will illuminate.
e
Start/Pause
Button
• Press this button to start the selected
programme.
• If the washer is running, use this button to
pause the programme without losing the
current settings.
NOTE
• If the
Start/Pause
button is not pressed to start
the selected programme, after a delay the
washer automatically turns off and all
programme settings are lost.
24
OPERATION
Preparing the Wash Load
Sort the wash load for best washing results, and
then prepare the clothes according to the symbols
on their care labels.
Sorting the Clothes
• For best washing results, sort your clothes
according to the care label stating fabric type
and washing temperature. Adjust the spin speed
or spin intensity in accordance with the fabric
type.
• Soil level (Heavy, Normal, Light): Separate
clothes according to soil level. If possible, do not
wash heavily soiled items with lightly soiled
ones.
• Colour (White, Lights, Darks): Wash dark or dyed
clothes separately from whites or light colours.
Mixing dyed clothes with light clothes can result
in dye transfer or discolouration of lighter
clothes.
• Lint (Lint producers, Collectors): Wash separately
lint producing fabrics from lint collecting fabrics.
Lint producers can result in pilling and linting on
the lint collectors.
Checking the Clothes Care Label
The symbols tell you about the fabric content of
your garment and how it should be washed.
Symbols on the Care Labels
NOTE
• The dashes under the symbol give you
information about the type of fabric and the
maximum allowance of mechanical stress.
Checking the Clothes before
Loading
• Combine large and small items in a load. Load
large items first.
• Large items should not be more than half of the
total wash load. Do not wash single items. This
may cause an unbalanced load. Add one or two
similar items.
• Check all pockets to make sure that they are
empty. Items such as nails, hair clips, matches,
pens, coins and keys can damage both your
appliance and clothes.
• Wash delicates (stockings, underwired bras) in a
wash net.
• Close zippers, hooks and strings to make sure
that these items do not snag on other clothes.
• Pre-treat dirt and stains by brushing a small
amount of detergent dissolved water onto stains
to help lift dirt.
Adding Detergents and
Softeners
Detergent Dosage
• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of the
fabric and the washing temperature. Use only
Symbol Wash / Fabric type
• Normal Wash
• Cotton, Mixed Fabrics
• Easy Care
• Synthetic, Mixed Fabrics
• Special Delicate Wash
• Delicates
• Hand Wash Only
• Wool, Silk
• Do not wash
25
OPERATION
ENGLISH
detergents that are suitable for front loading
washing machines.
• If too many suds occur, reduce the detergent
amount.
• If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
• If you wish to use liquid detergent, follow the
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
wash cycle immediately.
• If you select the
Prewash
option after adding
the detergent directly into the drum, the
detergent may be washed away, reducing the
washing performance. For best results, use the
Prewash
option with the
Auto Detergent
function. The measuring cup cannot be used for
dispensing pre-wash detergent.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and soil
level of the load. For best results, avoid
overdosing the detergent. Failing to do so will
cause oversudsing.
• Refer to the label of the clothes, before adding
the detergent and choosing the water
temperature.
• Use only suitable detergents for the respective
type of clothing:
- Liquid detergent is often designed for special
applications, e.g. for coloured fabric, wool,
delicate or dark clothes.
- Powdered detergent is suitable for all types of
fabric.
- For better washing results of white and pale
garments, use powdered detergent with
bleach.
- Detergent is flushed from the dispenser at the
beginning of the wash cycle.
NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load: According to manufacturer’s
recommendation.
• Part load: 1/2 of the normal amount.
• Minimum load: 1/3 of full load.
Using the Automatic Dispenser
When the
Auto Detergent
and
Auto Softener
functions are turned on, detergent and softener
are automatically dispensed based on the load size
during the programme.
1
Press the
n
mark to open the lower cover as
shown below.
2
Press
Push
on the automatic dispenser tray as
shown below. Use the handle to pull the tray
out.
3
Turn the caps on the automatic dispenser tray
to the left to open the two reservoirs.
4
Pour the detergent and softener into their
respective reservoirs.
• The automatic dispenser tray has two
reservoirs. Put the liquid detergent
a
into
the left reservoir and the fabric softener
b
into the right reservoir.
• Fill to the
Max
line.
Push
( )
( )
26
OPERATION
5
After filling, insert and turn the caps to the
right until tightly closed.
6
Insert the automatic dispenser tray until it
clicks.
7
Close the lower cover.
8
Touch the icon at the top of the display to open
the Settings screen and select the
Auto
Detergent
and
Auto Softener
functions.
WARNING
• Do not mix chlorine bleach with ammonia or
acids such as vinegar or rust/scale remover.
Mixing chemicals like these can produce a lethal
gas, resulting in severe injury or death.
CAUTION
• Do not place or store cleaning products, such as
detergent, bleach, or liquid fabric softener, on
top of your washing machine. These products
can damage the washing machine’s finish and
controls.
• Remove the automatic dispenser tray only when
refilling or replacing detergent or softener.
• Use only liquid HE detergents in the automatic
dispenser tray.
• Do not pour any powdered cleaning products
into the automatic dispenser reservoirs.
• Do not put liquid bleach into the automatic
dispenser tray or the manual dispenser.
• The automatic dispenser function may not work
properly with some concentrated gel
detergents. Use the manual dispenser to
dispense gel detergents.
• Do not mix detergent with fabric softener.
• Use care when removing and inserting the
automatic dispenser tray, as detergent or fabric
softener may spill. Wipe up any spills before
proceeding.
• To use the automatic dispenser function,
Auto
Detergent
and/or
Auto Softener
must be
turned on in the Settings screen.
• Detergent or fabric softener left in the automatic
dispenser reservoirs for an extended period may
harden and fail to dispense properly.
• The ventilation holes
c
help in dispensing the
detergent and fabric softener. Do not hold the
Pus
h
( )
( )
X
27
OPERATION
ENGLISH
automatic dispenser tray upside down, as
cleaning products may leak.
• Do not block the ventilation holes in the
automatic dispenser tray.
NOTE
• Before using the appliance, make sure there is
detergent in the automatic dispenser reservoir.
• A full detergent reservoir will last for about 18
standard programmes, with half a load of
laundry in the drum.
• The default settings are configured to
automatically dispense 70 ml of detergent and
30 ml of softener for 4-6 kg of normally soiled
laundry. For more details, see the
Settings
section of this manual.
• To set the automatic dispenser amounts for 4-6
kg, see the manufacturer's recommendations on
the detergent or fabric softener.
• When you select
AI Wash
,
Auto Detergent
is
automatically turned on.
• When Refill Alarm is displayed, refill detergent or
softener.
• Remove any residual detergent on the outside of
the automatic dispenser tray before inserting it.
• To change detergents, follow the steps above or
turn off the
Auto Detergent
function and use
the included manual dispenser.
• Do not use force when pulling out the automatic
dispenser tray.
• To use the
Auto Detergent
function with the
Wool
programme or other programmes where a
neutral detergent is recommended, touch
Cancel
when prompted.
Dispensing Detergent Manually
To manually dispense powdered detergent or
neutral detergent, disable the
Auto Detergent
function and use the provided measuring cup. To
dispense oxygen-based bleach, leave the
Auto
Detergent
function on. Do not put the measuring
cup into the durm with liquid bleach.
1
Turn off the
Auto Detergent
function, if
necessary.
2
Measure the proper amount of detergent and
pour it into the measuring cup.
3
Place manual dispenser on top of clothing in
drum.
NOTE
• Measure the detergent by reading the
measuring markings inside the measuring cup.
• Wash the measuring cup after every wash.
• To add fabric softener, turn on the
Auto
Softener
function.
• Do not put the measuring cup into the drum with
the
Auto Detergent
function turned on.
- If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause heavy load to the motor.
28
OPERATION
NOTE
• When you use the
Delay End
function, the
automatic dispenser function is recommended.
Adding Detergent Tablets
Detergent tablets can also be used when washing.
1
Open the door and put detergent tablets into
the drum before loading the clothes.
2
Load the clothes into the drum and close the
door.
NOTE
• Do not put tablets into the dispenser.
Adding Water Softener
A water softener, such as anti-limescale can be
used to cut down on the use of detergent in areas
with high water hardness level.
• First add detergent, and then the water softener.
Dispense according to the amount specified on
the packaging.
29
OPERATION
ENGLISH
Programme Table
Washing Programme
Wash Cycles
Cotton 40 ℃ (Cold to 95 ℃)Max. Load: Rating
Description Washes normally soiled clothes by combining various drum motions.
Speed 14 20 ℃ (20 ℃ to 40 ℃)Max. Load: 2 kg
Description Washes small loads of lightly soiled clothes for approximately 14 minutes.
Mix 40 ℃ (Cold to 40 ℃)Max. Load: 6 kg
Description Washes mixed fabrics simultaneously.
• Use for various kind of fabrics except special garments (silk/delicate, sports wear,
dark clothes, wool, duvet/curtains).
AI Wash 40 ℃Max. Load: Rating
Description Adjusts wash and rinse patterns automatically after detecting the amount of clothes
and soil level.
Easy Care 40 ℃ (Cold to 60 ℃)Max. Load: 5 kg
Description Washes clothes that do not need ironing after washing.
• Use for Polyamide, acrylic, polyester.
Wash+Dry (7 kg) 40 ℃ (Cold to 95 ℃)Max. Load: 7 kg
Description Washes and dries clothes in the same programme.
Allergy Care 60 ℃ (60 ℃ to 95 ℃)Max. Load: 6 kg
Description Helps minimise substances that cause an allergic reaction.
• Use for cotton, underwear, pillow covers, bed sheets, baby wear.
Outdoor 30 ℃ (Cold to 40 ℃)Max. Load: 2 kg
Description Washes special garments like sports and outdoor wear.
• Use for water-repellent fabric laminate used on clothing.
30
OPERATION
Download Cycles
NOTE
• The test results depend on water pressure, water hardness, water inlet temperature, room temperature,
type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply
and chosen additional options.
• Select the appropriate water temperature for chosen wash programme. Always follow garment
manufacturer’s care label or instructions when washing to avoid damage to clothes.
• Select the proper wash temperature and spin speed for the desired programmes.
• Actual water temperature may differ from the declared cycle temperature.
Wool 30 ℃ (Cold to 40 ℃)Max. Load: 3 kg
Description Washes hand-washable and machine-washable delicate clothes such as washable
wool, lingerie, dresses etc.
• Use detergent for machine washable woolens.
Stain Care 40 ℃ or 60 ℃ (30 ℃ to 60 ℃)Max. Load: 3 kg
Description Washes heavily soiled clothes by combining special drum motions.
Delicate 30 ℃ (Cold to 40 ℃)Max. Load: 3 kg
Description Washes machine-washable lingerie, sheer and lacy clothes.
Direct Wear (1 kg) 20 ℃ (20 ℃ to 40 ℃)Max. Load: 1 kg
Description Washes and dries 1-3 shirts, slightly soiled, within 80 minutes.
Tub Clean - -
Description This function helps clean the inside of your appliance's tub.
Rinse+Spin -Max. Load: Rating
Description Rinses and spins clothes. Use fabric softener if needed.
Eco 40-60 40 ℃ (40 ℃ to 60 ℃)Max. Load: Rating
Description Washes normally soiled cotton clothes declared to be washable at 40 ℃ or 60 ℃.
TurboWash 49 40 ℃ (Cold to 40 ℃)Max. Load: 6 kg
Description Washes small loads of lightly soiled clothes in a short time.
31
OPERATION
ENGLISH
• Neutral detergent is recommended.
Extra Options
NOTE
•
Delay End
can be selected for every programme in this table except for the
Tub Clean
programme.
•
Crease Care
can be selected for every programme in this table except for the
Wash+Dry (7 kg)
,
Direct
Wear
and
Tub Clean
programmes.
*1 This option is automatically included in the programme and cannot be deselected.
*2 This programme recommends using a neutral detergent or an exclusive detergent.
Programme Turbo Wash Prewash Medic Rinse
Cotton
###
Speed 14
Mix
###
AI Wash
Easy Care
###
Wash+Dry (7 kg)
###
Allergy Care
#
Outdoor
*2
#
Wool
*2
Stain Care
###
Delicate
*2
#
Direct Wear (1 kg)
#
*1
Tub Clean
Rinse+Spin
#
Eco 40-60
###
TurboWash 49
#
*1
32
OPERATION
Selectable Maximum Spin Speed
NOTE
• Actual maximum spin speed may vary depending on the load conditions. The values above are rounded
to the nearest hundred.
Consumption Data
Unit Description
Programme
Spin Speed(rpm)
Default Available
Cotton
1600 All
Speed 14
400
Mix
1000 All
AI Wash
1200 All
Easy Care
1200
Wash+Dry (7 kg)
1200
Allergy Care
1600 All
Outdoor
800
Wool
800
Stain Care
1000 All
Delicate
800
Direct Wear (1 kg)
1200
Tub Clean
--
Rinse+Spin
1600 All
Eco 40-60
1600 All
TurboWash 49
1000 All
kg
: Laundry load
h:mm
: Programme duration
kWh
: Energy consumption
℃
: Maximum temperature inside the treated
textile
33
OPERATION
ENGLISH
Common Programmes
*1 It is able to clean normally soiled cotton laundry declared to be washable at 40 ℃ or 60 ℃, together in
the same cycle, and that this programme is used to assess the compliance with the EU ecodesign
legislation (EU 2019/2023).
*2 It is able to clean normally soiled cotton laundry declared to be washable at 40 ℃ or 60 ℃, together in
the same cycle, and to dry it in such a way that it can be immediately stored in a cupboard, and that this
programme is used to assess the compliance with the EU ecodesign legislation (EU 2019/2023).
NOTE
• The test results depend on water pressure, water hardness, water inlet temperature, room temperature,
type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply
and chosen additional options.
• The values for the common programs, with the exception of the
Eco 40-60
and
Eco 40-60
+
Eco
(dry)
cycles, are indicative only.
• Regulation EU 2019/2023, valid from 1st March 2021, is related to the Energy Efficiency classes by
Regulation EU 2019/2014.
Litres
: Water consumption
rpm
: Maximum spin speed
%
: Remaining moisture at the end of spinning phase. The higher is the spin speed, the higher is the
noise and the lower is the remaining moisture.
Programme kg h:mm kWh ℃Litres rpm %
Cotton
20 ℃12 2:10 0.221 28 142.0 1550 49.50
Cotton
60 ℃12 2:15 1.652 50 157.0 1550 50.70
Eco 40-60
(Full)
*1
12 4:00 1.070 34 95.0 1550 44.50
Eco 40-60
(Half)
*1
6 3:00 0.545 28 50.0 1550 44.00
Eco 40-60
(Quarter)
*1
3 2:59 0.330 25 43.0 1550 45.50
Mix
6 1:26 0.710 38 83.0 1150 56.80
Speed 14
2 0:14 0.015 24 34.0 380 114.10
Cotton
40 ℃ +
Heavy Soil
12 2:47 0.994 36 181.0 1550 50.20
Eco 40-60
+
Eco
(dry)
(Full)
*2
7 10:10 2.365 30 80.0 1200 -
Eco 40-60
+
Eco
(dry)
(Half)
*2
3.5 6:50 1.185 26 50.0 1200 -
34
OPERATION
NOTE
• Scan the QR code on the energy label supplied with the appliance, which provides a web link to the
information related to the performance of the appliance in the EU EPREL database. Keep the energy
label for reference together with the owner's manual and all other documents supplied with the
appliance.
• The model name can be found on the rating label of the appliance, open the door which is just around
the opening to the drum.
• To find the same information in EPREL, visit
https://eprel.ec.europa.eu
and search using the model
name. (Valid from 1st March 2021)
35
OPERATION
ENGLISH
Drying Programme
General Tips for Drying
Use the automatic programmes to dry most loads.
Electronic sensors measure the temperature of the
exhaust to increase or decrease drying
temperatures for faster reaction time and tighter
temperature control.
• Cold water tap must be left on during drying
cycles.
• This appliance’s automatic process from
washing to drying can be selected easily.
• For most drying, make sure all clothes are similar
in material and thickness.
• Do not overload the appliance by stuffing too
many articles into the drum. Items must be able
to tumble freely.
• If you open the door and remove the load before
the appliance has finished its programme,
remember to press the
Start/Pause
button.
• After the drying is finished,
End of Cycle
appears
on the display. If the clothes are not unloaded
from the drum in a period of time,
Cooling
appears on the display and the appliance
tumbles the clothes periodically for about 4
hours to reduce creases. To stop this function,
press any button and unload the clothes from
the drum.
Woolen Articles
Do not tumble dry woolen articles. Pull them to
their original shape and dry them flat.
Woven and Loopknit Materials
Some woven and loopknit materials may shrink, by
varying amounts, depending on their quality.
Always stretch these materials out immediately
after drying.
Permanent Press and Synthetics
Do not overload your appliance. Take out
permanent press articles as soon as the appliance
stops to reduce wrinkles.
Baby Clothes and Night Gowns
Always check the manufacturer’s instructions.
Blankets and Duvets
Check fabric care labels on blankets and duvets
before using the drying programme. Some
blankets and duvets may shrink by the heated air.
Rubber and Plastics
Do not dry any items made from or containing
rubber or plastics, such as:
• Aprons, bibs, chair covers
• Curtains and table cloths
• Bathmats
Fiber Glass
Do not dry fiber glass articles in the appliance.
Glass particles left in the appliance may be picked
up by your clothes and cause skin irritation.
NOTE
• When you turn off the drying cycle of the
appliance, the drying fan motor can be operated
to save itself for 60 seconds.
• Be careful when removing your clothing from
the appliance, as the clothing or appliance may
be hot.
• The estimated drying time varies from the actual
drying time during the Automatic cycle. The type
of fabric, size of the load, and the dryness
selected affect drying time.
• When you select drying only, spinning runs
automatically for energy efficiency.
36
OPERATION
Using Dry Programmes
Washing and Drying in One Continuous Sequence
1
Prepare the clothes and load the drum.
• For consistent dry load, all articles in the load should be similar in material and thickness.
• Do not overload the drum. Clothes must have room to tumble freely.
2
Press the
Power
button.
3
Select a
Wash+Dry (7 kg)
programme.
4
Select an extra option except for
Crease Care
option.
5
Add detergent.
6
Touch the
Dry
a
button to open the modifier's screen and change the default dry setting.
7
Press the
Start/Pause
button.
Separate Drying
1
Prepare the laundry and load the drum.
• For consistent dry load, all articles in the load should be similar in material and thickness.
• Do not overload the drum. Clothes must have room to tumble freely.
2
Press the
Power
button.
• Do not select the wash programme.
3
Select a dry programme.
4
Touch the
Dry
a
button to open the modifier's screen and change the default dry setting.
5
Press the
Start/Pause
button.
Programme Dry Options Wash Temp Spin Speed Maximum Load
Wash+Dry (7 kg)
Default:
Normal
Available: All
Default: 40 ℃
Available: All
Default: 1200
Available: 1000 to
1600
7 kg
37
OPERATION
ENGLISH
NOTE
•
Delay End
can be selected for every programme in this table except for the
Steam Refresh
programmes.
Adding Dry Options
Touch the
Dry
a
button to open the modifier's screen and change the default dry setting.
Cooling
Use this setting for clothes which are sensitive to hot temperature or to cool down clothes after drying, if
they are too hot to handle.
Normal
Use the Normal Dry setting to dry normal fabrics.
Iron
Use Iron Dry to leave clothes slightly damp for easier ironing.
Eco
Use this special setting to optimise energy consumption while drying.
Programme
Dry Options Maximum
Load
Default Available
Cotton Normal
All 7 kg
Outdoor Normal Cooling
,
Normal
,
Iron
2 kg
Time Dry Time Dry
(30 minutes)
Cooling
,
Time Dry
(30/60/90/
120 minutes) 3 kg
Easy Care Normal Cooling
,
Normal
,
Iron
3.5 kg
Delicate Normal Cooling
,
Normal
1.5 kg
Steam
Refresh
No Dry
-3 kg
38
OPERATION
Speed
Use Speed Dry to dry clothes more quickly.
Time Dry (30/60/90/120 minutes)
Select the drying time according to the load size.
NOTE
• For effective drying performance, remove half of the clothes prior to starting the dry programme.
• All dry programmes begin with a spin programme to get water out of clothes for several minutes.
39
OPERATION
ENGLISH
Extra Options and
Functions
You can use the extra options and functions to
customize the programmes.
Customising a Washing
Programme
Each programme has default settings that are
selected automatically. You may also customise
these settings using these buttons.
NOTE
• Selectable options will differ depending on the
selected programme.
a
Soil
Press the
Soil
button repeatedly until the desired
soil level is selected.
•
Heavy
: for normal and heavily soiled clothes
•
Normal
: for normal soiled clothes
•
Light
: for lightly soiled clothes
b
Rinse
The number of rinses can be selected by pressing
the
Rinse
button. This function is recommended
for people with detergent allergies.
•
Rinse+
: Add rinse once.
•
Rinse++
: Add rinse twice.
•
Rinse & Hold
: The rinse cycle is paused until the
Start/Pause
button is pressed again when rinse
is finished.
•
Rinse+ & Hold
: Add rinse once then after the
rinse cycle, and then the rinse cycle is paused
until the
Start/Pause
button is pressed again.
c
Temp.
This button selects the wash temperature for the
selected programme.
Press the
Temp.
button until the desired setting is
lit.
• Select the water temperature suitable for the
type of load you are washing. Follow the
garment fabric care labels for best results.
d
Spin
The spin intensity level can be selected by pressing
this button repeatedly.
Press the
Spin
button to select spin speed.
Follow the next steps to customise a
washing programme:
1
Prepare the clothes and load the drum.
2
Press the
Power
button.
3
Add detergent.
4
Select a washing programme.
5
Customise the washing programme (
Soil
,
Rinse
,
Temp.
, and
Spin
) as necessary.
6
Change the options and press the
OK
button.
7
Press the
Start/Pause
button.
Using Special Options
You can customize the programmes by using the
following special options:
Turbo Wash
Adding this option reduces the programme time
but the similar washing results will be provided.
40
OPERATION
Prewash
This option is recommended when washing a
heavily soiled load.
NOTE
• If you select this option after putting the
detergent directly in drum, the detergent may
be washed away, causing less washing
performance. When selecting this option, be
sure to set to the
Auto Detergent
.
Medic Rinse
Adding this option allows the final rinse to be
heated to 40 ℃.
Crease Care
Adding this option reduces wrinkles by steaming
after spin.
NOTE
• Selecting this option will tumble the clothes
briefly every few minutes for up to 30 minutes
after the selected programme finishes. While
this option is running,
ENd
appears on the
display.
Follow the next steps to use a special
option.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Add Option
a
on the display as
necessary.
4
Select the options (
Turbo Wash
,
Prewash
,
Medic Rinse
or
Crease Care
) and press the
OK
button.
5
Press the
Start/Pause
button.
Selecting a Time for the
Programme to Finish
You can set this function so that the appliance
starts automatically and finishes after a specified
time interval.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Delay End
button.
4
Select a time for the programme to finish the
washing clothes.
5
Press the
OK
button.
6
Press the
p
button.
NOTE
• Except for LED of the
Power
button, LCD display
will be turned off within 20 minutes. When LCD
41
OPERATION
ENGLISH
display turns off, LED at
Power
button will start
to blink. This feature may vary depending on the
model purchased.
• The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, clothes
and other factors.
• To cancel the function, the
Power
button should
be pressed.
• Avoid using liquid detergent for this function.
Adding or Removing Clothes
After the Programme Has
Started
You can use this option in order to add or remove
clothes after the washing programme has started.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
p
button to start.
4
Press the
p
button to add or remove clothes.
5
Press the
Add Item
button.
6
Open the door after it unlocks itself and add or
remove necessary clothing items.
7
Close the door and press the
p
button.
NOTE
• For safety reasons, the door remains locked
when the water level or temperature inside of
the drum is high. It is not possible to add clothes
at this time.
42
OPERATION
Settings
Locking/Unlocking the Control
Panel
Use this option to disable the controls. This
function can prevent children from changing cycles
or operating the appliance.
NOTE
• Once this function is set, all buttons are locked
except the
Power
button, the Settings drop
down button, and the button to switch between
the
Main Washer
and
Mini Washer
.
• Turning off the power will not reset this function.
You must deactivate this function before you can
access any other functions.
Locking/Unlocking the Control Panel
1
Turn on the power.
2
Touch
Child Lock
in the Settings screen to
activate/deactivate this function.
Remote Start
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.
NOTE
• You must first connect to a gateway and register
your appliance in order to use the
Remote Start
function. (Refer to Smart Functions)
To Use Remote Start
1
Turn on the power.
2
Put the laundry in drum.
3
Press
Remote Start
icon or
More Settings
button on the settings window, turn on
Remote Start
option.
4
Start a cycle from the
LG ThinQ
application on
your smart phone.
NOTE
• If you do not start your appliance, it will wait to
start a cycle until you turn off your appliance
from the application or disable the
Remote
Start
function.
• When
Remote Start
is turned on, the door is
automatically locked.
To Disable Remote Start
When the
Remote Start
is unactivated, turn off
Remote Start
option.
NOTE
• If the door is open,
Remote Start
is disabled.
Turning On/Off the Automatic
Dispenser Function
1
Press the
Power
button to turn on the washer.
2
Swipe the display down to see the
Settings
screen.
3
Touch
Auto Detergent
or
Auto Softener
in
the
Settings
screen to activate/deactivate the
automatic dispenser function.
X
43
OPERATION
ENGLISH
Various Settings
Swipe down the display to open the Settings
screen. Touch
More Settings
to reveal the entire
Settings menu.
Wi-Fi Settings
Set up the Wi-fi connection. When
Wi-Fi
is turned
on, the
Wi-Fi
icon appears in the display.
Remote Start
Use a smartphone to control your washer
remotely.
• For more information, see
SMART FUNCTIONS
in this manual.
Auto Dispense
For more information, see
Changing Default
Dispense Amounts
in this manual.
Internal Lighting
Use this option to turn button
Internal Lighting
on or off.
Washer Pairing
For more information, see
Washer Pairing
in this
manual.
Sound
Use this option to turn button
Sound
on or off.
Screen
Use this option to select
Child Lock
function for
each washing machine and to adjust brightness.
• Set brightness from 20% to 100%.
Time
Change the current time.
Summer Time
Set the time for Daylight Savings Time.
Language
Change the display language.
Others
Touch
Others
to reveal the entire Settings menu.
Smart Diagnosis
Use this to help troubleshoot errors or
malfunctions.
• See the
Smart Diagnosis
section for
more details.
Initial Guide
Select this item to view operating
instructions in the display window.
Programme Update
Check to see if a newer version of the
software is available.
Factory Data Reset
For more information, see
Factory Data
Reset
in this manual.
Open Source Licenses
To obtain the source code under GPL,
LGPL, MPL, and other open source
licenses, that is contained in this product,
please touch
Open Source Licenses
.
Changing Default Dispense
Amounts
Use this button to set up and control the automatic
dispenser function.
• When the
Refill Alarm
is displayed, refill
detergent or softener.
• The default settings are configured to dispense
70 ml
of detergent and
30 ml
of softener for
4 -
6 kg
of normally soiled laundry.
• The default amounts can be increased or
decreased in
3 ml
increments, within a range of
9 ml
to
180 ml
. The amount dispensed may vary
slightly depending on the model.
1
Press the
Power
button to turn on the washer.
2
Swipe the display down to see the
Settings
screen and select
More Settings
. Select
Auto
Dispense
from the Settings menu.
3
Turn on
Auto Detergent
.
X
44
OPERATION
4
Change the default dispense amount as
desired and press
OK
.
Washer Pairing
* This feature may vary depending on the model
purchased.
Select this to (un)pair the
Main Washer
and the
Mini Washer
.
• This option is available when the
Main Washer
is
used with the
Mini Washer
.
1
Press the
Power
button.
2
Swipe the display down to see the Settings
screen and select
More Settings
. Select
Washer Pairing
from the Settings menu.
3
Press the
Pair
button.
• When pairing is done, a popup window will
appear in the display.
If pairing fails, follow these steps:
1
Make sure the
Mini Washer
is plugged in.
2
Reset the
Mini Washer
:
Press the
Power
button on the
Mini Washer
.
Press and hold
Light Soil
and
Rinse+Spin
at
the same time for
7 seconds
.
3
If pairing fails several times, reset both the
Main Washer
and
Mini Washer
.
See the
Factory Data Reset
section for
instructions on resetting the
Main Washer
.
• When
0
appears on the display, repeat Step 2.
• When the reset is complete, a number that is
1
or
above is displayed. Try pairing again by referring
to
Washer Pairing
.
Switching Between Main and Mini Washer
When the
Main Washer
and
Mini Washer
are
paired, this function allows you to switch the
controls between the two washers. Swipe down to
open the Settings screen to select
Main Washer
or
Mini Washer
.
NOTE
• This feature is available only when the
Mini
Washer
is connected.
• The cycles in
Main Washer
and
Mini Washer
are
available at the same time. When both washers
are running, the following display appears.
Factory Data Reset
Select this to delete all the stored data and reset to
the default settings.
1
Press the
Power
button.
X
45
OPERATION
ENGLISH
2
Swipe down on the display to open the Settings
screen and select
More Settings
. Select
Factory Data Reset
from the Settings menu.
3
Press
Reset
.
4
Press the
Yes
button.
NOTE
• When a factory data reset is performed on the
Main Washer
, all data is deleted, including the
Wi-Fi
settings.
• The pairing can be delayed or fail due to
communication problems between the
Main
Washer
and
Mini Washer
or a
Wi-Fi
issue.
46
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Remote Start
It allows you to control the appliance remotely
from the
LG ThinQ
application.
Download Cycle
You can download new and special cycles that are
not included in the basic cycles on the appliance.
A variety of specialty cycles specific to the appliance
can be downloaded to the successfully registered
appliances.
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a
new cycle is downloaded.
NOTE
• Only one downloaded cycle can be stored on the
appliance at a time.
Tub Clean Coach
This function shows how many cycles remain
before it is time to run the
Tub Clean
function.
Energy Monitoring
This function checks the energy consumption of
the recently used cycles and monthly average.
Smart Diagnosis
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the appliance
and in the application.
Push Alert
When the cycle is complete or the appliance has
problems, you have the option of receiving push
notifications on a smartphone. The notifications
are triggered even if the
LG ThinQ
application is
off.
NOTE
• If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Installing the LG ThinQ
Application
Search for the
LG ThinQ
application from the
Google Play Store or Apple App Store on a
smartphone. Follow instructions to download and
install the application.
Activating Network Connection
1
Run the
LG ThinQ
application.
2
Select and touch the
Front Load Washer
in the
application.
3
Press the
Power
button.
4
Swipe down on the display to open the Settings
screen and select
More Settings
. Select
Wi-Fi
Settings
from the Settings menu.
5
Turn on Wi-Fi at Wi-Fi settings.
• You can see the Wi-Fi icon at display when
Wi-Fi is connected.
47
SMART FUNCTIONS
ENGLISH
Using the Appliance Remotely
Remote Start
Use a smartphone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in the
cycle.
Using Remote Start
1
Put the laundry in the drum.
2
Press the
Power
button.
3
Swipe down from the top of the display to open
the Settings screen and touch
More Settings
.
Touch
Remote Start
in the Settings menu.
4
Start a cycle from the
LG ThinQ
application on
your smartphone.
NOTE
• Once this function is enabled, you can only start
a cycle from the
LG ThinQ
smartphone
application. If the cycle is not started, the
appliance will wait to start the cycle until it is
turned off remotely from the application or this
function is disabled.
• If the door has been opened, you cannot start a
cycle remotely.
Disabling Remote Start Manually
To disable
Remote Start
, turn it off in the Settings
screen.
Download Cycle
You can download new and specialized cycles that
are not included in the standard cycles on the
appliance.
Appliances that have been successfully connected
can download a variety of specialty cycles specific
to the appliance.
Once cycle download is completed in the appliance,
the product keeps the downloaded cycle until a
new cycle is downloaded.
Downloading Cycles Using an Application
1
Press the
Power
button.
2
Using the
LG ThinQ
app, check which cycles
are currently downloaded.
• Press
m
in the application to check which
cycle has been downloaded on the washer.
3
Select
Downloaded
button.
Downloading Cycles Directly
1
Press the
Power
button.
2
Swipe left on the display to get to the
Download Cycles
screen and press
Edit
.
• You may need to delete one of the existing
cycles to make room for a new downloaded
cycle.
3
Press the add icon
f
to select a cycle to
download.
Deleting a Downloaded Cycle
1
Press the
Power
button.
2
Swipe left on the display to get to the
Download Cycles
screen and press
Edit
.
• You may need to delete one of the existing
cycles to make room for a new downloaded
cycle.
3
Press the
g
button on the cycle you want to
delete.
4
Press the
OK
button.
X
48
SMART FUNCTIONS
Deactivating Network
Connection
On your smartphone, disconnect to your home Wi-
Fi network.
1
Run the
LG ThinQ
application.
2
Select and touch the
Front Load Washer
in the
application.
3
Select and touch the
Delete Product
on the
settings menu to disconnect it.
Deactivating Network
Connection
1
Press the
Power
button.
2
Swipe down on the display to open the Settings
screen and select
More Settings
. Select
Wi-Fi
Settings
from the Settings menu.
3
Turn off Wi-Fi at Wi-Fi settings to deactivate
Network Connection.
Wireless LAN Module
Specifications
Wireless function S/W version: V 1.0
For consideration of the user, this device should be
installed and operated with a minimum distance of
20 cm between the device and the body.
ZigBee Module Specifications
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Washing Machine is in compliance
with Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
LG Electronics European Shared Service Centre B.V.
Krijgsman 1, 1186 DM Amstelveen, The
Netherlands
Standby Power Consumption
Model LCW-009
Frequency
Range
2412 MHz to 2472 MHz
Output Power
(Max.)
IEEE 802.11b: 17.64 dBm
IEEE 802.11g: 16.81 dBm
IEEE 802.11n (HT20): 15.68
dBm
IEEE 802.11n (HT40): 16.00
dBm
Model LZM-001
Frequency
Range
2405 MHz - 2480 MHz
Output Power
(Max.)
8.04 dBm
Standby power consumption
0.5 W
Network standby power consumption
2.0 W
The period of time after which the
power management function, or a
similar function, switches the
equipment automatically into standby
and/or off mode and/or the condition
providing networked standby
20
minut
es
49
SMART FUNCTIONS
ENGLISH
NOTE
• The activation of the network connection may
increase the power consumption of the
appliance.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices
are available for download.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to opensource@lge.com. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of
this information.
Smart Diagnosis
This feature is only available on models with the
c
or
d
logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
TM
feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
1
Press the
Power
button to turn on the
appliance.
2
Swipe the display down to see the Settings
screen and select
More Settings
. Select
Smart
Diagnosis
from the Settings menu and press
the
Start/Pause
button.
3
Hold the mouthpiece of your phone over the
Power
button. Hold the phone no more than
one inch from (but not touching) the washer.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.
Max.
10 mm
50
SMART FUNCTIONS
NOTE
• Do not touch any other buttons or icons on the
display screen.
4
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
51
MAINTENANCE
ENGLISH
MAINTENANCE
WARNING
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
may result in serious injury, fire, electric shock, or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the
finish.
Cleaning After Every Wash
What to Clean
Always remove items from the washing machine as
soon as the cycle is complete. Leaving damp items
in the washing machine can cause wrinkling, colour
transfer, and odour.
• After the wash cycle is finished, wipe the door
and door seal to remove any moisture.
• Leave the door slightly open to dry the drum.
• Wipe the appliance with a dry cloth to remove
any moisture.
WARNING
• Leave the door open to dry inside of the
appliance only if the children are supervised at
home.
Cleaning the Exterior
Proper care of your appliance can extend the
service life.
Exterior
• Immediately wipe off any spills.
• Wipe with a damp cloth and then again with a
dry cloth ensuring there is no moisture in
cabinet joints or crevices.
• Do not press on the surface or the display with
sharp objects.
Door
• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.
WARNING
• Do not attempt to separate any panels or
disassemble the appliance. Do not apply any
sharp objects to the control panel in order to
operate the appliance.
52
MAINTENANCE
Cleaning the Appliance
Periodically & Performing
an Emergency Water
Evacuation
Cleaning the Drum
This is a special function to help clean the inside of
the appliance by soaking, washing, rinsing and
spinning.
Run this function
once a month
(or more often if
needed) to reduce build-up of detergent and
softener and other residue.
• If there is a bad smell or mildew inside the
appliance, run this function
once a week for 3
weeks
in addition to the regularly prompted
intervals.
NOTE
• The
Tub Clean
message will be displayed to alert
to the recommendation of operating this
function.
1
Remove any clothing or items from the
appliance and close the door.
2
Open the door and place anti limescale powder
directly into the drum.
3
Close the door and press the
Power
button.
4
Touch the
Tub Clean
from the
Download
Cycles
and press the
Start/Pause
button to
begin the programme.
5
Press the
Start/Pause
button to start.
6
Leave the door open to dry the inside of the
appliance completely.
• When the inside of the appliance is not dried
completely, it may cause a bad smell or
mildew.
WARNING
• Leave the door open to dry inside of the
appliance only if the children are supervised at
home.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any sediment
that may be in water that is supplied to the
appliance. Clean the inlet filter every six months or
so, or more often if the water is very hard or
contains traces of limescale.
• Turn off the water supply taps to the appliance if
the appliance is to be left for a certain period of
time (e.g. holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
•
1E
error message will be displayed on the
control panel when the water is not entering the
detergent drawer.
1
Turn off the power and the water tap and then
unscrew the water inlet hose.
2
Remove the water inlet filter with small pliers
and then clean the filter using a medium bristle
tooth brush.
53
MAINTENANCE
ENGLISH
Cleaning the Drain Pump Filter
and Performing an Emergency
Water Evacuation
The drain filter collects threads and small objects
that may have been accidentally left in the clothes.
Make sure that the filter is clean every six months
to ensure smooth running of your appliance.
Allow the water to cool before cleaning the drain
pump filter. Open the door in an emergency or
perform an emergency water evacuation.
1
Unplug the appliance.
2
Press the
O
mark to open the lower cover.
3
Remove the drain plug from the drain tube first
a
, and then drain the water. Then slowly
unscrew the drain pump filter
b
to drain the
remaining water and then proceed to remove
any debris or objects from the filter.
4
After cleaning the drain pump filter, carefully
reinsert the filter and screw the drain cap back
in clockwise carefully to avoid cross threading
and leakage. Reinsert the plug back into the
drain tube and place the tube into its holder.
5
Close the lower cover.
CAUTION
• Be careful when draining, as the water may be
hot.
• Run the drum cleaning programme once a
month (or more often, as needed) to remove
excess detergent and other debris.
Cleaning the Automatic
Dispenser Tray
Remove and clean the automatic dispenser tray
every time
you refill the detergent/softener or
change to a new type of detergent/softener.
Remove and clean the detergent dispenser drawer
once or twice a month
. Leaving detergent in the
detergent dispenser drawer for an extended
period or using the washer for a long time may
cause the build-up of residue in the detergent
dispenser drawer.
WARNING
• Do not spray water inside the washer. Doing so
may cause fire or electric shock.
1
Turn off the washer, and unplug the power
cord.
2
Press the circle to open the lower cover.
54
MAINTENANCE
3
Push in on the top of the automatic dispenser
tray to slide it out and use the handle to
remove the tray.
4
Turn the liquid detergent dispenser cap
a
and
liquid softener dispenser cap
b
counterclockwise to remove them.
5
Turn the check valves
c
on the back of the tray
counterclockwise to remove them.
6
Clean the automatic dispenser tray and check
valves with warm water.
7
Wipe off any moisture with a dry towel or cloth
after cleaning.
8
Assemble the liquid detergent dispenser cap,
liquid softener dispenser cap and check valves
on the automatic dispenser tray and turn them
clockwise until tight.
9
Insert the automatic dispenser tray until it
clicks and close the lower cover.
Pus
h
( )
( )
55
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction. It is recommended to read the tables
carefully below in order to save your time and money that may cost for calling to LG Electronics service
centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the following
tables before calling to LG Electronics service centre.
Error Messages
Symptoms Possible Cause & Solution
[IE]
INLET ERROR
Water supply faucets are not fully open.
• Make sure that the water faucets are fully open.
Water inlet hoses are kinked, pinched, or crushed.
• Make sure that the hoses are not kinked, pinched or crushed behind or
under the washer. Be careful when moving the washer during cleaning or
maintenance.
Water inlet filters are clogged.
• Clean the inlet filters. See
MAINTENANCE
.
Water supply pressure to faucet or house is too low.
• Check another faucet in the house to make sure that household water
pressure is adequate and flow is not restricted.
• Disconnect the water inlet hoses from the washer and run a few gallons of
water through the hoses to flush out any dirt.
• If flow is too low, contact a plumber to have the water supply lines
repaired.
Water supply connected with leak-limiting hoses.
• The use of hoses designed to limit leaks is not recommended. Leak limiting
hoses can trip falsely and prevent the washer from filling.
56
TROUBLESHOOTING
[UE]
UNBALANCE ERROR
The automatic attempt to rebalance the load was not successful.
• The programme has been paused to allow the load to be manually
adjusted. Manually redistribute the load.
The load is too small.
• Add additional items to allow the washer to balance the load.
Heavy articles are mixed with lighter items.
• Always try to wash articles of somewhat similar weight to allow the washer
to evenly distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled, preventing
the automatic rebalancing from working properly.
[dE], [dE1], [dE2], [dE4]
DOOR OPEN ERROR
The door is not secured.
• Close and secure the door. If the message keeps appearing, unplug the
power cord and call for service.
[OE]
WATER OUTLET ERROR
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched
behind or under the washer.
The end of the drain hose is more than 2.4 m above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than
2.4 m
.
[tE]
TEMPERATURE SENSOR
ERROR
Control error.
• Unplug the washer and wait 60 minutes. Reconnect power and try again.
• If the error code is still displayed, call for service
[FE]
OVERFLOW ERROR
Water level is too high due to a faulty water valve.
• Close the water faucets, unplug the washer, and call for service.
[PE]
PRESSURE SENSOR
ERROR
The water level sensor is not working correctly.
• Close the water faucets, unplug the washer, and call for service.
[LE], [LE1]
MOTOR LOCKED ERROR
A motor error has occurred.
• Allow the washer to stand for 30 minutes and then restart the programme.
• If the error code is still displayed, call for service.
[LE2]
COMPRESSOR ERROR
Overload in compressor.
• Allow the washer to stand for 30 minutes and then restart the programme.
• If the error code is still displayed, call for service.
[FF]
FROZEN ERROR
Inlet hose, drain hose or drain pump is frozen.
• See
Care in Cold Climates
.
Symptoms Possible Cause & Solution
57
TROUBLESHOOTING
ENGLISH
Noises You Might Hear
Child lock is activated.
CHILD LOCK FUNCTION
The Child Lock function is on to prevent anyone from changing
programmes or operating the washer.
• Turn off the
Child Lock
function in the control panel. See
Locking/
Unlokcing the Control Panel
under
Settings
.
Tub Clean
TUB CLEAN ALARM
It is time to run the Tub Clean programme.
• This is not an error code. It indicates that the
Tub Clean
programme is
running or needs to be run to clean the washer drum.
[VS]
VIBRATION SENSOR
ERROR
Vibration sensor malfunctions.
• Call for service.
[dHE]
DRY ERROR
Dryer function not working (on washer/dryer combination models).
• Call for service.
Symptoms Possible Cause & Solution
Rattling and clanking
noise
Foreign objects, such as keys, coins, or safety pins may be in the drum.
• Stop the appliance, check the drum for foreign objects. If the noise
continues after the appliance is restarted, call for service.
Thumping sound Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and
redistribute the clothes.
The clothes may be out of balance.
• Pause the programme and redistribute the clothes after the door unlocks.
Vibrating noise Package materials are not removed.
• Remove package materials.
The clothes may be unevenly distributed in the drum.
• Pause the programme and redistribute the clothes after the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor.
• See the
Levelling the Appliance
instruction to adjust the levelling of the
appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See the
Installation Place
Requirements
to select the proper location.
Symptoms Possible Cause & Solution
58
TROUBLESHOOTING
Operation
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
• Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged
drain hose.
• Clean and straighten the drain hose. Check and clean the drain filter
regularly.
Drain pump filter cap is not fitted correctly.
• Refit the drain pump filter.
A shortage alert
appears even after you
filled the dispensers
for the detergent and
softener.
Are all the feet resting firmly on the ground?
• Make sure that all four feet are stable.
Did you supplement the detergent and softener before you got the
shortage notification?
• When a washing programme is ended, the washing machine detects
whether it is necessary to refill the detergent. Therefore, no alarm appears
until the next refill alarm does.
Appliance does not
operate.
Control panel has powered off due to inactivity.
• This is normal. Press the
Power
button to turn the appliance on.
Appliance is unplugged.
• Make sure that the cord is plugged securely into a working outlet.
Water supply is turned off.
• Turn the water supply tap completely.
Controls are not set properly.
• Make sure that the programme is correctly set. Close the door and press
the
Start/Pause
button.
Door is open.
• Close the door and make sure that nothing is caught under the door
preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
• Check house circuit breakers/fuses. Replace fuses or reset breaker. The
appliance should be on a dedicated branch circuit. The appliance will
resume the programme where it stopped once power is restored.
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TROUBLESHOOTING
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Appliance does not
operate.
Control needs to be reset.
• Press the
Power
button, then reselect the desired programme and press
the
Start/Pause
button.
Start/Pause was not pressed after a programme was set.
• Press the
Power
button, then reselect the desired programme and press
the
Start/Pause
button. The appliance is turned off if the
Start/Pause
button is not pressed within a certain time.
Extremely low water pressure.
• Check another tap in the house to make sure that household water
pressure is adequate.
Appliance is heating the water or making steam.
• The drum may stop operating temporarily during certain cycles, while
water is safely heated to a set temperature.
Buttons may not
function properly.
The Child Lock option is activated.
• Deactivate the
Child Lock
option if necessary.
Door does not open. The door cannot be opened for safety reasons once the appliance starts.
• This is normal. You can safely open the door after
H
turns off.
Appliance is not filling
properly.
Inlet filter clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on all the way.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance does not
drain water.
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above the bottom of
the appliance.
Detergent is not
dispensed completely
or not dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent manufacturer.
Drain Pump Filter may be blocked.
• Clean the Drain filter.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
Performance
Cycle time is longer
than usual.
The load is too small.
• Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
• Always try to wash articles with similar weight in order to allow the
appliance to evenly distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled.
Cycle end is delayed Unbalance is detected or suds removing programme is on.
• This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.
Symptoms Possible Cause & Solution
Poor stain removal Previously set stains.
• Articles that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
Staining Bleach or softener is dispensed too soon.
• Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
• Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the drum.
• Always use the detergent dispenser to ensure that bleach or softener is
properly dispensed at the right time in the programme.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
ENGLISH
Odour
Drying
Wrinkling Appliance is not unloaded promptly.
• Always remove items from the appliance as soon as the programme is
complete.
Appliance is overloaded.
• The appliance can be fully loaded, but the drum should not be tightly
packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the supply hose
connections.
Spin speed may be too high.
• Set the spin speed to suit the garment type.
Symptoms Possible Cause & Solution
Musty or mildewy
odour in appliance
Inside of drum is not cleaned properly.
• Run the
Tub Clean
function regularly.
Odours can occur if the drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
• When installing the drain hose, make sure that it does not get kinked or
blocked.
If the detergent dispenser is not cleaned regularly, odours can occur
from mold or foreign substances.
• Remove and clean the detergent dispenser, especially the top and bottom
of the dispenser’s opening.
Symptoms Possible Cause & Solution
Dry problem Check water supply tap.
• Do not overload. Check that the washing machine is draining properly to
extract adequate water from the load. When load of laundry is too small to
tumble properly. Add a few towels.
• Turn off water supply tap.
Drying time is too long. The ambient temperature is low.
• Make sure the temperature is allowable range.
Symptoms Possible Cause & Solution
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TROUBLESHOOTING
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find an LG Electronics authorised service personnel, visit our website at
www.lg.com
and follow the
instructions found there.
• Self-repair is not recommended as it could further damage the device and void the guarantee.
• Spare parts referenced in Regulation 2019/2023 are available for a minimum duration of 10 years.
Drying performance is
too low or bad.
Water is not properly supplied. The water is used for auto-cleaning of
lint-filter on drum during the drying.
• Make sure the water supply tap is open.
Water does not properly drain.
• Make sure the drain filter is not clogged.
The appliance is overloaded.
• Check the load capacity for the selected programme. If necessary, add a
time dry programme.
The spin speed is too low.
• Select the highest spin speed allowed for the wash programme.
A warm air comes out
from the rear side of
the appliance.
This appliance makes a warm air to dry the clothes.
• This warm air dries the clothes and comes out from the rear side of the
appliance.
Symptoms Possible Cause & Solution
