LG UD501KOG5 User Manual
Displayed below is the user manual for UD501KOG5 by LG which is a product in the Dehumidifiers category. This manual has pages.
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ENGLISH ESPAÑOL
FRANÇAIS
www.lg.com
OWNER’S MANUAL
Read this manual carefully before operating
the appliance and retain it for future reference.
Model : UD501KOG5
DEHUMIDIFIER
Rev.01_061620 Copyright © 2019 - 2020 LG Electronics Inc. All Rights Reserved.
MFL63261234
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
1SAFETY INSTRUCTIONS
1IMPORTANT SAFETY INSTRUCTIONS
4PRODUCT OVERVIEW
4Front
4Back
5BEFORE USE
6OPERATION
6Control Panel and Display
7Dehumidifying
7Setting the Timer
7Safety Standby Light
7Bucket Full Light
8Checking the Filter
8Auto Defrost Light
8Continuous Drainage Setup
9Emptying the Water Bucket
10 MAINTENANCE
10 Cleaning the Exterior
10 Cleaning the Water Bucket
11 Cleaning the Air Filter
12 Storing the Product
13 TROUBLESHOOTING
14 WARRANTY
SAFETY INSTRUCTIONS 1
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on the appliance. Always
read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety
messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
Failure to follow the instructions could result in death or serious injury.
CAUTION
Failure to follow the instructions could result in personal injury or property damage.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding, or injury to persons when
using this appliance, follow basic precautions, including the following:
INSTALLATION
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves
and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged cord or plug.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power
cord.
• Keep packing materials out of the reach of children. Packaging materials can be dangerous for
children. There is a risk of suffocation.
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked.
Children might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can
become airtight chambers.
• Store and install the appliance where it will not be exposed to temperatures below freezing or
exposed to outdoor weather conditions.
• Do not damage, alter, excessively bend, twist, pull, pinch or heat the power cord.
• Call an authorized service technician to repair or immediately replace all power cords that have
become damaged. Do not use a cord that shows cracks or abrasion damage along its length or
at either end.
• Do not use multiple-outlet adaptors with this dehumidifier.
!
!
!
!
• Do not use the product if the outlet is damaged or loose.
• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance.
Open a window or door to ventilate the area immediately.
• Do not disassemble, repair or modify the product.
• Do not store or use flammable gases or materials near the dehumidifier.
• This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety. Children should be supervised to ensure that they do not play with the appliance.
OPERATION
• Read all instructions before using the appliance and save these instructions.
• Do not tamper with controls.
• If the product has been submerged, contact an LG Electronics customer information center for
instructions before resuming use.
• Push the power plug all the way into the wall outlet so that it is not loose.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• Do not modify or extend the power cord.
• If the product makes a strange noise or emits a smell or smoke, pull the power plug out and
contact an LG Electronics customer information center.
• Avoid placing the dehumidifier or other heavy objects on top of the power cord.
• Do not use water to clean the dehumidifier.
• Keep the air inlet and outlet free from obstructions.
• Do not cover the power cord with a rug or carpeting.
Placing heavy objects on top of the cord could damage it.
• Do not place combustion appliances directly in the path of the dehumidifier’s airway.
Doing so could result in incomplete combustion or deformation by heat.
• Keep the product away from open flames.
• Do not use the product in places where it could be splashed by water.
• Do not insert fingers, sticks etc. into the air inlet or outlet.
The fan is running at high speeds and could cause personal injuries.
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed
by qualified service personnel unless specifically recommended in this owner’s manual. Use
only authorized factory parts.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
SAFETY INSTRUCTIONS 3
ENGLISH
CAUTION
To reduce the risk of injury to persons, malfunction, or damage to the product or property when
using the appliance, follow basic safety precautions, including the following:
INSTALLATION
• Use this appliance only for its intended purpose.
This product is not designed for preserving precision instruments, tableware or art works.
• Use the appliance only in a well-ventilated area.
Keep the area well ventilated, especially if also using a combustion appliance. Inadequate
ventilation reduces the oxygen level in the air.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.
• Do not use the product in places where chemicals are used.
Chemicals and solvents dissolved in the air in places such as hospitals, factories, laboratories
and hair salons could cause product deformation and leaking, resulting in property damage.
• Turn off the dehumidifier and pull out the power plug before cleaning.
Wait for the fan to stop moving.
• Do not operate the dehumidifier without a filter.
Using the product without a filter could result in a reduced product lifespan, electric shock or
injury.
OPERATION
• Do not use the product for preserving animals/plants, precision instruments, art works etc.
• Do not place vases or water jars on the dehumidifier.
• Turn off the dehumidifier and empty the water bucket before moving the dehumidifier.
• Pull out the power plug if you will not be using the product for an extended period.
• Do not use the product in a very small space such as a closet.
Poor ventilation could result in overheating or fire.
• Do not use wax, thinner or a strong detergent when cleaning. Wipe the product using a soft
cloth.
Using inappropriate cleaning products could cause the product to become discolored or develop
surface flaws.
• Do not use the product in direct sunlight or rain.
• Do not touch the product with wet hands.
• Position the product on a firm, stable surface.
• Remove cable ties and extend power cord before use.
• Do not spray foreign substances or water on the product.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
!
4PRODUCT OVERVIEW
ENGLISH
Components
Power cord and plug may differ depending on the country where the product is purchased.
Drainage adapter
※Screw provided Owner’s manual
Hose cover
Air
filter
Air Inlet
Draws in air from room
and absorbs moisture
Power plug
Casters
Air outlet
Display
Cover
Water bucket
Stores dehumidified water
Owner’s
manual
Back
PRODUCT OVERVIEW
Front
BEFORE USE 5
ENGLISH
Indoor temperature and relative humidity affect dehumidification.
- Dehumidification is decreased if the temperature or relative humidity is low.
- The product does not operate unless the desired humidity level is lower than the current
humidity level.
This product operates at temperatures from 41 °F - 90 °F (5 °C - 32 °C).
- At temperatures of 32 °F (0 °C) or less, water freezes inside the product.
- At temperatures over 90 °F (32 °C), the internal temperature of the product trips a protective
device which deactivates the product to avoid product damage.
When the dehumidifier is operating, the indoor temperature will rise.
- The dehumidifier does not have a cooling/heating function.
- Heat is generated during operation, so the room temperature may be increased by about 5 °F
(3 °C) depending on the usage conditions (indoor temperature, size of the room).
The compressor has a 3-minute delay before restarting.
- If the product is stopped and immediately restarted, to protect the compressor there is a
3-minute delay until the compressor restarts.
The product cannot be operated continuously for more than 23 hours.
After 23 hours of continuous operation, the compressor automatically shuts off for one hour to
prevent product damage. The compressor will restart after one hour. This Safety Standby
function is normal.
Install the product at least 11 13/16" (30 cm) from walls or other obstacles.
The product needs clearance for air intake and exhaust purposes
There may be water in the drain water bucket before first use.
Water may remain in the drain water bucket from the product's outgoing inspection to check
operation. This is normal.
BEFORE USE
.
6
ENGLISH
OPERATION
1 9
10
2 3 4 5 6 711 8
OPERATION
Control Panel and Display
1
2
3
4
5
6
7
8
9
10
11
12
12
Safety Standby light (red)
Power button
Fan Speed control button
Humidity display
Humidity control button
Timer button
Check Filter light
Filter Reset button
Bucket Full light
Auto Defrost light
Timer On light
Fan Speed indicator lights
After 23 hours of continuous operation, the red lamp
lights up for 1 hour.
Starts and stops the product.
Adjusts the fan speed and air volume.
Displays the current humidity (25-90%) and the
humidity setting (30-80%).
Adjusts the humidity setting. Desired humidity levels
can be set in 5-percent increments from 30-80%.
Sets a time for the product to automatically turn off.
Press the button repeatedly to increase the time until
shutoff in 1-hour increments up to 12 hours.
Lights up after 350 hours of operation. Check and
clean the filter.
After cleaning the filter, press for three seconds to
reset operating time.
Lights up when drain water bucket is full.
Lights up when the product is defrosting.
Lights up when the Timer function is set.
Light up to indicate fan speed (High/Low).
OPERATION 7
ENGLISH
Dehumidifying
1Press to turn on the power.
- It takes 30 minutes of continuous
operation to reach the desired humidity
level the first time the product is used.
- The display shows the current humidity
level.
2Press / to
change humidity.
- The desired humidity level can be set in
5-percent increments from 30-80%.
- The display shows the desired humidity
level while it is being set, then reverts to
the current humidity level after 5
seconds.
- The current humidity level is displayed in
5-percent increments from 25-90%.
If the humidity level is outside the range,
the display continues to show either 25%
or 90%.
3Press to change the fan speed.
The fan speed has two levels: low or high.
4Press to turn off the product.
Setting the Timer
1Press to turn on the power.
2Press to set the automatic shut off
time.
- Press the button repeatedly to increase
the time until shut off in 1-hour
increments up to 12 hours.
3Press to cancel the Timer function.
- Press the Timer button repeatedly until
the Timer On light turns off.
Safety Standby Light
- After 23 hours of continuous operation, the
red Safety Standby light turns on for one
hour and the fan and compressor shut off to
prevent product malfunction.
- After an hour with the fan and compressor
shut off, the Safety Standby light turns off
and the fan and compressor automatically
restart.
Bucket Full Light
- Empty the water bucket within three
minutes of the Bucket Full light turning on.
- After the light turns on, the fan operates for
an additional three minutes to remove
remaining condensed water and then the
product shuts off.
- See Emptying the Water Bucket for further
instructions.
NOTE
!
• If the product is restarted immediately
after being shut down, to protect the
compressor there is a 3-minute delay
until the compressor begins operating.
• It is normal for the compressor to cause
the product to vibrate while starting or
stopping.
NOTE
!
Empty the drain water bucket before
setting the Timer function.
If the water bucket becomes full during
the Timer function, the Bucket Full light
goes on and dehumidification stops.
3
Insert the drainage adapter into the
opening for the hose and turn it clockwise.
Insert the provided screw to secure it in
place.
4
Turn the end of the garden hose clockwise
to attach it to the drainage adapter.
- Firmly attach the garden hose to avoid
leaks. Hand tighten; then make an
additional 1/8 turn with pliers.
9
ENGLISH
OPERATION
Emptying the Water Bucket
1Gently pull the top handle of the water
bucket to remove the bucket from the
product.
2Lift off the cover of the water bucket.
3Pour the water out of the
bucket.
4Put the cover back on the water bucket.
5Angle the bottom of the water bucket into
place first, then push the top into place.
Cover
Water bucket
handle
Water bucket
handle
NOTE
!
• If the water bucket is removed
immediately after turning off the
dehumidifier, the water remaining in the
heat exchanger may drip inside the water
bucket storage area. Remove the water
with a soft cloth.
• While cleaning, do not touch the water
detection device on the inside top of the
water bucket storage area.
• Clean the water bucket once a week
during use.
• If the ambient temperature is low, there
is less moisture in the air for the product
to remove.
• Unplug the product before removing the
water bucket. If the bucket is removed
while the product is operating, the
compressor stops. The fan operates for
another three minutes to clear the
remaining water inside the heat
exchanger and then also stops.
!
CAUTION
Watch pinch points to avoid injuring fingers
when installing the water bucket.
!
Cover
Water bucket
handle
10
ENGLISH
MAINTENANCE
MAINTENANCE
Cleaning the Exterior
Wipe the exterior of the dehumidifier with a
soft, damp cloth.
- Do not spray water directly on the product.
Doing so may cause damage to the
insulation or stains on the surface of the
product.
Use a vacuum cleaner or soft brush to remove
dust from the filter case.
Cleaning the Water Bucket
1Lift off the cover of the water bucket.
2Empty the water bucket and use a soft
cloth to remove any remaining moisture
inside it. Reassemble the cover before
using.
Do not use materials such as thinners,
benzene, acid, or sponges to clean the
product. They may damage the surface of
the product.
CAUTION
Operating the product with the cover of the
water bucket missing or assembled
improperly may result in leaking.
CAUTION
Soft cloth
!
!
Cleaning the Air Filter
1Release the two hooks at the right of the
filter case and swing it open to remove it.
2Pull the center tab on the air filter to
remove it from the filter case.
3Clean the air filter with a vacuum cleaner
or soft brush.
- If the filter is very dirty, wash it in water
and a neutral detergent.
- Clean the air filter once a month.
4Bend the sides of the air filter inward
slightly to reinsert it. Make sure the filter is
seated under the tabs inside the filter
case.
5Align the hinges on the filter case with the
hinge openings on the product and then
swing the case to the right to reattach the
two hooks.
CAUTION
• Unplug the unit before cleaning it.
• Allow the filter to dry completely, out of
direct sunlight, before reinserting it in the
product. Operating the product with a
damp filter may cause product failure.
!
NOTE
!
Service calls to clean the air filter are not
covered under the product warranty.
11
ENGLISH
MAINTENANCE
12
ENGLISH
Storing the Product
MAINTENANCE
1Unplug the product.
2Empty the water bucket completely.
- Remove the lid from the water bucket and
use a soft cloth to wipe up any remaining
water in the bucket.
3 Clean the filter.
- Let the filter thoroughly dry for several
hours in a shaded, well-ventilated area
before reinstalling it.
- Placing the filter in direct sunlight or near
a fire may cause product deformation.
4 Disconnect the drainage hose and adapter
5 While the filter is drying, place the
dehumidifier out of direct sunlight in a
well-ventilated area and allow it to
thoroughly dry for several hours. Reinstall
the filter and cover the dehumidifier before
storing it in an upright position.
(A dust cover for storing the dehumidifier is
not included.)
13
ENGLISH
TROUBLESHOOTING
TROUBLESHOOTING
If the product does not function properly or does not function at all, check the following before
calling for service.
Call for service immediately in the following situations.
1. Power cord is too hot or damaged.
2. The product continues to operate when the water bucket is full, overflowing the bucket.
Problem Possible Cause Solutions
The product is not
running.
- Power plug is not inserted
correctly.
- Power outage.
- Water bucket is not installed
properly.
- Bucket Full light is on.
- Auto Defrost light is on.
- Set humidity level is higher than
room humidity level.
- Insert the power plug.
- Check other appliances.
- Install the water bucket correctly.
- Empty the water bucket.
- This is normal. The product will
start again when Auto Defrost
ends.
- Set the desired humidity level
below the current humidity level of
the room.
There is little
dehumidification.
- Room temperature or humidity
level is too low.
- Air inlet or outlet is blocked.
- Check the desired humidity.
- It is normal for less
dehumidification to take place in
the winter and in dry areas.
- Remove the obstruction.
- Clean the filter.
Humidity does not
seem to decrease
much even though
the product is
running.
- Door or window is open.
- Room is too large for capacity of
dehumidifier.
- Product is placed near a
steam-producing appliance.
- Close the door/window.
- Use the dehumidifier in an
adequately sized room.
- Do not use the dehumidifier near
appliances which produce steam.
The displayed
humidity level is
incorrect.
- The air intake and exhaust of the
dehumidifier are obstructed.
- The dehumidifier is placed too far
from the humid area.
- Keep the dehumidifier away from
walls or other large obstructions.
- The dehumidifier’s display shows
the humidity level in its current
position, which may be different
from the level in other positions.
Water is dripping
from within the
product when
water bucket is
removed.
- Water bucket was removed while
the product was in operation.
- Turn off the product before
removing the water bucket.
Clean off any drips with a soft
cloth.
14
LG DEHUMIDIFIER LIMITED WARRANTY - USA
WHAT THIS WARRANTY COVERS:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Dehumidifier ("product") against defects in materials or workmanship
under normal household use. During the warranty period set forth below, LG will, at its option, repair or replace the product. This
limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent
purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within
the United States (“U.S.”) including U.S. Territories.
Note: Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion
of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as
evidence of the Date of Purchase for proof of warranty. (You may be required to submit a copy to LG or authorized representative).
WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor.
HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided during the warranty period subject to availability within the United States. In-home service may
not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If
during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home
service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and from an LG authorized service
center.
THIS LIMITED WARRANTY DOES NOT COVER:
1. Service trips to deliver, pick up, or install the product or
for instruction on product use.
2. Replacing house fuses or resetting of circuit breakers,
correction of house wiring or plumbing, or correction of
product installation.
3. Damage or failure caused by leaky/ broken/ frozen water
pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air.
4. Damage or failure caused by accidents, pests and vermin,
lightning, wind, fire, floods or acts of God.
5. Damage or failure resulting from misuse, abuse, improper
installation, repair or maintenance. Improper repair
includes use of parts not approved or specified by LG.
6. Damage or failure caused by unauthorized modification or
alteration to the product.
7. Damage or failure caused by incorrect electrical current,
voltage, or plumbing codes.
8. Cosmetic damage, including scratches, dents, chips or
other damage to the finish of the product, unless such
damage results from defects in materials or
workmanship and is reported to LG within seven (7)
calendar days from the date of delivery.
9. Damage or missing items to any display, open box,
discounted, or refurbished product.
10. Product where the original factory serial numbers have
been removed, defaced or changed in any way.
11. Repairs when product is used in other than normal and
usual household use (e.g. rental, commercial use,
offices, or recreational facilities) or contrary to the
instructions outlined in the owner’s manual.
12. The removal and reinstallation of the Product if it is
installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS
REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE
MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call 1-800-243-0000 or visit our website at www.lg.com.
Mail to: LG Customer Information Center (ATTN: CIC)
201 James Record Road, Huntsville, AL 35824
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO
RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION,
CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
ENGLISH
15
ENGLISH
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT
SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING
ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A
CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to
affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns
and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether
based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out
of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least
To begin arbitration of a claim, either you or LG must make a written demand for
The law of the state of your residence shall govern this Limited Warranty and any disputes between us except
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the
Upon failure to resolve the dispute during the 30 day period
30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department-
amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is
the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver.
after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an
individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated
with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any
dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be
brought on a class or representative basis.
Arbitration Rules and Procedures.
arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a
single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to
as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer.
Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the
AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
111 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section,
the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be
entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide.
The arbitrator is bound by the terms of this provision.
Fees/Costs.
promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of
these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and
arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not
Hearings and Location.
basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as
established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any
in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both
agree to another location or we agree to a telephonic arbitration.
Opt Out.
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of
the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line:
“Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line:
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no
other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the
Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.
limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the
standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA
Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to
pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses
from you if LG prevails in the arbitration.
Governing Law.
to the extent that such law is preempted by or inconsistent with applicable federal law.
PROCEDURE FOR RESOLVING DISPUTES:
Arbitration 111 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage in good faith discussions in an attempt to
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LG DEHUMIDIFIER LIMITED WARRANTY-CANADA
WHAT THIS WARRANTY COVERS:
LG Electronics Canada, Inc. (“LG”) warrants your LG Dehumidifier ("product") against defect in materials or workmanship
under normal household use. During the warranty period set forth below, LG will, at its option, repair or replace the product. This
limited warranty is (except to some extent in Quebec and where otherwise prohibited) valid only to the original retail purchaser of
the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased
through an LG authorized dealer or distributor and used within Canada.
Note:
Replacement products and repair parts may be new or factory-remanufactured at LG’s option and are warranted for the
remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or
delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or authorized
representative). If the Date of Purchase cannot be verified, the warranty period will begin 15 months from the date of manufacture.
WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor.
HOW SERVICE IS HANDLED: In-Home Service or Swap SVC
LG may elect, at our option, to provide Swap or In home Service. To receive in-home service, the product must be unobstructed and
accessible to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and
return the product. OR LG may elect, at our option, to provide Swap Service by providing an authorized service exchange through
the distribution center you originally purchased the product from.
THIS LIMITED WARRANTY DOES NOT COVER:
1. Service trips to deliver, pick up, or install or set up the
Product; Instruction on Product use.
2. Adjustments of user controls.
3. Products that have had a serial number or any part
thereof altered, defaced or removed.
4. Property damages, malfunction or failure of the product,
or personal injury caused by or resulting from:
(a) accident, abuse, negligence or misuse;
(b) operating the Product in a corrosive or wet
environment containing chlorine, fluorine or any other
hazardous chemicals;
(c) installation, alteration, repair or service by anyone
other than a licensed, authorized LG contractor or
other than pursuant to the manufacturer’s
instructions, including installation not in accordance
with applicable laws, codes and standards applying in
the province in which the Product is installed;
(d) improper matching of Product components;
(e) improper sizing or design of the Product;
(f) improper or deferred maintenance contrary to the
manufacturer’s instructions;
(g) physical abuse to or misuse of the Product (including
failure to perform any maintenance as described in
the Operation Manual such as air filter cleaning, or
any Product damaged by excessive physical or
electrical stress);
(h) Product used in other than normal use or in any
manner contrary to the Operation Manual;
(i) freight damage or damage caused by force majeure
or other factors such as power surge damage caused
by lightning and fluctuations in or interruptions of
electrical power.
THIS LIMITED WARRANTY SHALL NOT BE ENLARGED, EXTENDED OR AFFECTED BY, AND NO OBLIGATION OR LIABILITY SHALL
ARISE OR GROW OUT OF, LG PROVIDING, DIRECTLY OR INDIRECTLY, ANY TECHNICAL ADVICE, INFORMATION AND/OR SERVICE TO
OWNER IN CONNECTION WITH THE PRODUCT. EXCEPT AS OTHERWISE PROVIDED IN THIS LIMITED WARRANTY, LG MAKES NO
OTHER WARRANTIES OR CONDITIONS OF ANY KIND WHATSOEVER REGARDING THE PRODUCT. LG DISCLAIMS AND EXCLUDES ALL
WARRANTIES AND CONDITIONS NOT EXPRESSLY PROVIDED HEREIN AND ALL REMEDIES WHICH, BUT FOR THIS PROVISION, MIGHT
ARISE BY IMPLICATION OR OPERATION OF LAW, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY AND (EXCEPT IN QUEBEC AND WHERE OTHERWISE PROHIBITED) OF FITNESS FOR ANY PARTICULAR
PURPOSE. NO ONE IS AUTHORIZED TO CHANGE THIS LIMITED WARRANTY IN ANY RESPECT OR TO CREATE ANY OTHER OBLIGATION
OR LIABILITY FOR LG IN CONNECTION WITH THE PRODUCT. LG DISCLAIMS ALL LIABILITY FOR THE ACTS, OMISSIONS AND
CONDUCT OF ALL THIRD PARTIES (including, without limitation, the installing contractor) IN CONNECTION WITH OR RELATED TO THE
PRODUCT.
UNDER NO CIRCUMSTANCES SHALL LG BE LIABLE FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL
DAMAGES INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, PRODUCT
FAILURE, IMPAIRMENT OF OTHER GOODS, COSTS OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, INJURY TO
PERSONS OR PROPERTY ARISING OUT OR RELATED TO THE PRODUCT WHETHER BASED ON BREACH OF WARRANTY, BREACH OF
CONTRACT, TORT OR OTHERWISE, EVEN IF LG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL
LG’S LIABILITY EXCEED THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH ANY CLAIM IS MADE.
SOME PROVINCES (INCLUDING QUEBEC) DO NOT ALLOW LIMITATIONS ON WARRANTIES OR EXCLUSIONS OR LIMITATION OF
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. Where any term of this warranty is prohibited by such laws, it
shall be null and void, but the remainder of this warranty shall remain in effect. THIS LIMITED WARRANTY GIVES THE OWNER SPECIFIC LEGAL
RIGHTS AND THE OWNER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call 1-888-LG-CANADA(542 2623)or visit our website at www.lg.ca
Mail to: LG Electronics Canada Inc.
20 Norelco Drive
North York, ON M9L 2X6
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO
RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY
DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
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EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT
OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will
and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors,
assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory)
arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least
To begin arbitration of a claim, either you or LG must make a written demand for
The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the
Upon failure to resolve the dispute during the 30 day period
30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco Drive, North York,
Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to
amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is
the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in
accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms
(including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver.
after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding
arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full
application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only
apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG
shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically,
without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and
LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party
may bring an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it
relates to the claims at issue between you and LG.
Arbitration Rules and Procedures.
arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single
arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory
of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal
Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your
applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any
court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound
by the terms of this provision.
Fees/Costs.
promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees
will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG will pay all filing, administration
and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If
you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
Hearings and Location.
basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established
by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable
arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another location or agree to a
telephonic arbitration.
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law
allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court
would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an
improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are
otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it
may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the Severability and Waiver.
remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to
enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean
that LG intends to waive or has waived any provision or part of this Limited Warranty.
Governing Law.
between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or
provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG,
you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the
claim, action, dispute or controversy between you and LG.
PROCEDURE FOR RESOLVING DISPUTES:
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You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to Opt Out.
participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of
the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line:
“Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your
name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and
(d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User Conflict of Terms.
License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the
rights and obligations of the parties and shall take precedence over the EULA.
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or
provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG,
you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the
resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no
other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution
procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the
Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration
provision described above.