LG V9WD107H2S User Manual

Displayed below is the user manual for V9WD107H2S by LG which is a product in the Washer Dryers category. This manual has pages.

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OWNER'S MANUAL

WASHER-

DRYER

Before beginning installation, read these instructions carefully. This will simplify

installation and ensure that the product is installed correctly and safely. Leave

these instructions near the product after installation for future reference.

EN ENGLISH

FWV917WTS

F4DV910H2

F4DV909H2

MFL71408054

Rev.01_082619

TABLE OF CONTENTS This manual may contain images or content

different from the model you purchased.

This manual is subject to revision by the

manufacturer.

IMPORTANT SAFETY INSTRUCTIONS ........................................3

READ ALL INSTRUCTIONS BEFORE USE ..................................................... 3

WARNING ......................................................................................................... 3

CARING FOR THE ENVIRONMENT ................................................................ 8

Disposal of Your Old Appliance .........................................................................8

INSTALLATION ...............................................................................9

Parts and Specifications....................................................................................9

Installation Place Requirements...................................................................... 11

Unpacking the Appliance.................................................................................12

Levelling the Appliance ...................................................................................13

Connecting the Water Inlet Hose ....................................................................14

Installing the Drain Hose .................................................................................16

OPERATION .................................................................................17

Operation Overview ........................................................................................17

Preparing the Wash Load ...............................................................................17

Adding Detergents and Softeners ...................................................................18

Control Panel ..................................................................................................21

Programme Table ............................................................................................ 22

Extra Options and Functions ........................................................................... 27

SMART FUNCTIONS ....................................................................31

Using LG SmartThinQ Application ..................................................................31

Using Smart Diagnosis....................................................................................33

MAINTENANCE ............................................................................ 35

Cleaning After Every Wash .............................................................................35

Cleaning the Appliance Periodically ................................................................35

TROUBLESHOOTING .................................................................. 38

Before Calling for Service ...............................................................................38

OPERATING DATA .......................................................................45

Product Fiche ..................................................................................................45

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

The following safety guidelines are intended to prevent unforeseen risks

or damage from unsafe or incorrect operation of the appliance.

The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as

described below.

Safety Messages

This symbol is displayed to indicate matters and operations

that can cause risk. Read the part with this symbol carefully

and follow the instructions in order to avoid risk.

WARNING

This indicates that the failure to follow the instructions can cause

serious injury or death.

CAUTION

This indicates that the failure to follow the instructions can cause the

minor injury or damage to the product.

WARNING

To reduce the risk of explosion, fire, death, electric shock,

injury or scalding to persons when using this product, follow

basic precautions, including the following:

Technical Safety

•This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities

or lack of experience and knowledge if they have been given

supervision or instruction concerning use of the appliance in a safe

way and understand the hazards involved. Children shall not play

with the appliance. Cleaning and user maintenance shall not be made

by children without supervision.

•Children of less than 3 years should be kept away unless

continuously supervised.

•If the power cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualified persons in order

to avoid a hazard.

•Ventilation openings must not be obstructed by a carpet.

•This appliance is intended to be used in household only and not in

applications such as;

−Staff kitchen areas in shops, offices and other working

environments;

−Farm houses;

−By clients in hotels, motels and other residential type

environments;

−Bed and breakfast type environments;

−Areas for communal use in blocks of flats or in launderettes

•Use a new hose or hose-set supplied with the appliance. Reusing old

hoses can cause a water leak and subsequent property damage.

•The water pressure must be between 100 and 1000 kPa.

•The maximum capacity in some cycles for dry clothes to be used:

FWV917WTS

F4DV910H2 F4DV909H2

10.5 kg (Wash) / 7 kg (Dry) 9 kg (Wash) / 6 kg (Dry)

Installation

•Never attempt to operate the appliance if it is damaged,

malfunctioning, partially disassembled, or has missing or broken

parts, including a damaged cord or plug.

•This appliance should only be transported by two or more people

holding the appliance securely.

•Do not install the appliance in a damp and dusty place. Do not install

or store the appliance in any outdoor area, or any area that is subject

to weathering conditions such as direct sunlight, wind, or rain or

temperatures below freezing.

•Tighten the drain hose to avoid separation.

•If the power cord is damaged or the hole of the socket outlet is loose,

do not use the power cord and contact an authorized service centre.

•Do not plug multiple socket outlets, an extension power cable or

adapter with this appliance.

•This appliance must not be installed behind a lockable door, a

sliding door or a door with a hinge on the opposite side to that of the

appliance, in such a way that a full opening of the appliance door is

restricted.

•This appliance must be grounded. In the event of malfunction or

breakdown, grounding will reduce the risk of electric shock by

providing a path of least resistance for electric current.

•This appliance is equipped with a power cord having an equipment

grounding conductor and a grounding power plug. The power plug

must be plugged into an appropriate socket outlet that is installed and

grounded in accordance with all local codes and ordinances.

•Improper connection of the equipment-grounding conductor can

result in risk of electric shock. Check with a qualified electrician or

service personnel if you are in doubt as to whether the appliance is

properly grounded.

•Do not modify the power plug provided with the appliance. If it

does not fit the outlet, have a proper outlet installed by a qualified

electrician.

Operation

•Do not attempt to separate any panels or disassemble the appliance.

•Do not apply any sharp objects to the control panel in order to

operate the appliance.

•Do not repair or replace any part of the appliance. All repairs

and servicing must be performed by qualified service personnel

unless specifically recommended in this Owner’s Manual. Use only

authorized factory parts.

•Do not put animals, such as pets into the appliance.

•Keep the area underneath and around the appliance free of

combustible materials such as lint, paper, rags, chemicals, etc.

•Do not leave the appliance door open. Children may hang on the

door or crawl inside the appliance, causing damage or injury.

•Use new hose or hose-set supplied with the appliance. Reusing old

hoses can cause a water leak and subsequent property damage.

•Do not put in, wash or dry articles that have been cleaned in, washed

in, soaked in, or spotted with combustible or explosive substances

(such as waxes, wax removers, oil, paint, gasoline, degreasers,

drycleaning solvents, kerosene, petrol, spot removers, turpentine,

vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can

cause fire or explosion.

•Never reach into the appliance while it is operating. Wait until the

drum has completely stopped.

•In case of flood, disconnect the power plug and contact the LG

Electronics customer information centre.

•Do not push down the door excessively, when the appliance door is

open.

•Do not touch the door during a high temperature programme.

•Do not use flammable gas and combustible substances (benzene,

gasoline, thinner, petroleum, alcohol, etc.) near the appliance.

•If the drain hose or inlet hose is frozen during winter, use it only after

thawing.

•Keep all washing detergents, softener and bleach away from children.

•Do not touch the power plug or the appliance controls with wet hands.

•Do not bend the power cable excessively or place a heavy object on

it.

•Do not wash rugs, mats, shoes or pet blankets, or any other items

other than clothes or sheets, in this machine.

•This appliance must only be used for domestic household purposes

and should not be used in mobile applications.

•If there is a gas leakage (isobutane, propane, natural gas, etc.),

do not touch the appliance or power plug and ventilate the area

immediately.

Technical Safety for Using the Dryer

•Do not dry unwashed items in the appliance.

•Items that have been soiled with substances such as cooking oil,

vegetable oil, acetone, alcohol, petroleum, kerosene, spot removers,

turpentine, waxes and wax removers should be washed in hot water

with an extra amount of detergent before being dried in the appliance.

•Never stop the appliance before the end of the drying cycle unless

all items are quickly removed and spread out so that the heat is

dissipated.

•Items such as foam rubber (latex foam), shower caps, waterproof

textiles, rubber backed articles and clothes or pillows fitted with foam

rubber pads should not be dried in the appliance.

•Fabric softeners, or similar products, should be used as specified by

the fabric softener instructions.

•Remove all objects from pockets such as lighters and matches.

•The appliance is not to be used if industrial chemicals have been

used for cleaning.

Maintenance

•Securely plug the power plug in the socket outlet after completely

removing any moisture and dust.

•Disconnect the appliance from the power supply before cleaning the

appliance. Setting the controls to the OFF or stand by position does

not disconnect this appliance from the power supply.

•Do not spray water inside or outside the appliance to clean it.

•Never unplug the appliance by pulling on the power cable. Always

grip the power plug firmly and pull straight out from the socket outlet.

Disposal

•Before discarding an old appliance, unplug it. Cut off the cable

directly behind the appliance to prevent misuse.

•Dispose of all packaging materials (such as plastic bags and

styrofoam) away from children. The packaging materials can cause

suffocation.

•Remove the door before disposing of or discarding this appliance to

avoid the danger of children or small animals getting trapped inside.

CARING FOR THE ENVIRONMENT

Disposal of Your Old Appliance

•This crossed-out wheeled bin symbol indicates that waste electrical and electronic

products (WEEE) should be disposed of separately from the municipal waste

stream.

•Old electrical products can contain hazardous substances so correct disposal

of your old appliance will help prevent potential negative consequences for the

environment and human health. Your old appliance may contain reusable parts that

could be used to repair other products, and other valuable materials that can be

recycled to conserve limited resources.

•You can take your appliance either to the shop where you purchased the product,

or contact your local government waste office for details of your nearest authorised

WEEE collection point. For the most up to date information for your country, please

see www.lg.com/global/recycling.

INSTALLATION

Front View

a Control Panel

b Detergent dispenser drawer

c Drum

d Door

e Cover cap

f Drain pump filter

g Drain plug

h Adjustable feet

Rear View

a Power plug

b Transit bolts

c Drain hose

Parts and Specifications

NOTE

•Appearance and specifications may change without notice to improve the quality of the appliance.

Accessories

* This feature is only available on some models.

a Cold water inlet hose*

b Spanner

c Caps for covering transit bolt holes*

d Anti-slip sheets*

e Elbow bracket for securing drain hose*

f Tie strap*

Specifications

Model FWV917WTS

F4DV910H2

F4DV909H2

Wash Capacity 10.5 kg (Wash) /

7 kg(Dry)

9 kg (Wash) /

6kg(Dry)

Power Supply 220 - 240 V~, 50 Hz

Dimension (Width x Depth x

Height) 600 mm X 560 mm X 850 mm

Product Weight 73 kg

•No further backflow protection required for connection to the water inlet.

Installation Place

Requirements

Before installing the appliance, check the following

information to make sure that the appliance should

be installed in a correct place.

Installation Location

•Install the appliance on a flat hard floor.

(Allowable slope under the appliance: 1°)

•Never try to correct any unevenness in the

floor with pieces of wood, cardboard or similar

materials under the appliance.

•If it is impossible to avoid positioning the

appliance next to a gas cooker or coal burning

stove, an insulation (850 X 600 mm) covered

with aluminium foil on the side facing the cooker

or stove must be inserted between the two

appliances.

•Ensure that when the appliance is installed, it is

easily accessible for an engineer in the event of

a breakdown.

•With the appliance installed, adjust all four feet

using the transit bolt spanner provided to ensure

the appliance is stable, and a clearance of

approximately 5 mm is left between the top of

the appliance and the underside of any worktop.

•Additional clearance should have 100 mm for

the wall and 20 mm for rear, right and left side.

100 mm

20 mm

5 mm

20 mm

WARNING

•This appliance must only be used for domestic

household purposes and should not be used in

mobile applications.

NOTE

•If the appliance is installed on a raised platform,

it must be securely fastened in order to eliminate

the risk of falling off.

Wooden Floors (Suspended

Floors)

When installing the appliance on wooden floors,

use rubber cups to prevent the appliance from

excessive vibration and unbalance.

•To prevent vibration, we recommend you to

place rubber cups a at least 15 mm thick of the

each foot of the appliance, secured to at least

two floor beams with screws.

•If possible, install the appliance in one of the

corners of the room, where the floor is more

stable.

•Fit the rubber cups to reduce vibration.

CAUTION

•This appliance must only be used for domestic

household purposes and should not be used in

mobile applications.

•If the appliance is installed on the unstable

floor (e.g. wooden floor), the warranty does not

cover any damages and cost occured due to the

installation on the unstable floor.

NOTE

•You can purchase rubber cups (Part

No.4620ER4002B) from the LG Electronics

service centre.

Ventilation

•Make sure that air circulation around the

appliance should not be impeded by carpets,

rugs, etc.

Ambient Temperature

•Do not install the appliance in rooms where

freezing temperatures may occur. Frozen hoses

may burst under pressure. The reliability of

the electronic control unit may be impaired at

temperatures below freezing point.

•If the appliance is delivered in winter and

temperatures are below freezing, place the

appliance at room temperature for a few hours

before putting it into operation.

Electrical Connection

•Do not use an extension cord or double adapter.

•Always unplug the appliance and turn off the

water inlet after use.

•Connect the appliance to an earthed socket in

accordance with current wiring regulations.

•The appliance must be positioned so that the

plug is easily accessible.

•Power outlet must be at least 1 meter of either

side of the location of the appliance.

WARNING

•Repairs to the appliance must only be carried

out by the qualified personnel. Repairs carried

out by inexperienced persons may cause injury

or serious malfunctioning. Contact your LG

Electronics service centre.

•The power plug must be plugged into an

appropriate socket outlet that is installed and

grounded in accordance with all local codes and

ordinances.

Unpacking the Appliance

Lifting the Appliance Off the Foam

Base

* This feature is only available on some models.

After removing the carton and shipping material, lift

the appliance off the foam base.

•Make sure the tub support a* comes off with

the base and is not stuck to the bottom of the

appliance.

•If you must lay the appliance down to remove

the carton base b, always protect the side of

the appliance and lay it carefully on its side. Do

not lay the appliance on its front or back.

Removing the Bolt Assemblies

1 Starting with the bottom two transit bolts a, use

the spanner (included) to fully loosen all transit

bolts by turning them counterclockwise.

2 Remove the bolt assemblies by wiggling them

slightly while pulling them out.

3 Install the hole caps.

•Locate the hole caps b included in the

accessory pack or attached on the back.

Levelling the Appliance

Checking the Level

When installing the appliance, the appliance should

be aligned and perfectly level.

•If the appliance is not aligned and level properly,

the appliance may be damaged or may not

operate properly.

Adjusting and Levelling the Feet

When installing the appliance, the appliance should

be aligned and perfectly level. If the appliance is not

aligned and level properly, the appliance may be

damaged or may not operate properly.

1 Turn the adjustable feet as required if the floor

is uneven.

•Do not insert pieces of wood etc. under the

feet.

•Make sure that all four feet should be stable

and resting on the floor.

2 Check if the appliance is perfectly level using a

spirit level a.

3 Secure the adjusting feet with the lock nuts b

by turning counterclockwise against the bottom

of the appliance.

4 Check if all lock nuts at the bottom of the

appliance are secured properly.

NOTE

•Proper placement and levelling of the appliance

will ensure long, regular, and reliable operation.

•The appliance must be horizontal and stand

firmly in position.

•It must not ‘Seesaw’ across corners under the

load.

•Do not let the feet of the appliance get wet.

Failure to do so may cause vibration or noise.

Using Anti-Slip Sheets

This feature is only available on some models.

If you install the appliance on a slippery surface, it

may move because of excessive vibration. Incorrect

levelling may cause malfunction through noise and

vibration. If this occurs, install the anti-slip sheets

under the levelling feet and adjust the level.

1 Clean the floor to attach the anti-slip sheets.

•Use a dry rag to remove and clean foreign

objects and moisture. If moisture remains,

the anti-slip sheets may slip.

2 Adjust the level after placing the appliance in

the installation area.

3 Place the adhesive side a of the anti-slip

sheets on the floor.

•The most effective way is to install the anti-

slip sheets under the front feet. If it is difficult

to place the sheets under the front feet of the

appliance, attach them under the rear feet.

4 Put the appliance on the anti-slip sheets.

•Do not attach the adhesive side a of anti-slip

sheets to the feet of the appliance.

NOTE

•Additional anti-slip sheets are available at LG

Electronics service centre.

Connecting the Water Inlet

Hose

Note for Connection

•Water pressure must be between 100 kPa

and 1000 kPa (1.0 - 10.0 kgf/cm²). If the

water pressure is more than 1000 kPa, a

decompression device should be installed.

•Do not overtighten the water inlet hose to all

valves.

•Periodically check the condition of the hose and

replace the hose if necessary.

Checking the Rubber Seal on the

Water Inlet Hose

Two rubber seals a are supplied with the water

inlet hoses. They are used to prevent water leaks.

Make sure that the connection to taps should be

sufficiently tight.

Connecting Hose to Water Tap

Screw - Type Hose to Tap with Thread

Screw the hose connector to the water supply,

which has ¾” threaded union.

NOTE

•Before connecting the inlet hose to the water

tap, turn on the water tap to flush out foreign

substances (dirt, sand, sawdust, and etc.) in the

water lines. Let the water drain into a bucket,

and check the water temperature.

Connecting Screw-Type Hose to Tap

Without Thread

1 Loose the four fixing screws.

Fixing screw

Upper

connector

Rubber

seal

2 Remove the guide plate if the tap is too large to

fit the adapter.

Guide plate

3 Push the adapter onto the end of the tap so that

the rubber seal forms a watertight connection.

Tighten the four fixing screws.

4 Push the supply hose vertically upwards so

that the rubber seal within the hose can adhere

completely to the tap and then tighten it by

screwing it to the right.

Plate

Supply

hose

Connecting One Touch Type Hose

to Tap Without Thread

1 Unscrew the adapter ring plate and loose the

four fixing screws.

Ring plate

2 Remove the guide plate if the tap is too large to

fit the adapter.

Guide plate

3 Push the adapter onto the end of the tap so that

the rubber seal forms a watertight connection.

Tighten the four fixing screws and the adapter

ring plate.

4 Pull the connector latch plate down, push the

supply hose onto the adapter, and release the

connector latch plate. Make sure the adapter

locks into place.

Latch plate

NOTE

•After connecting the supply hose to the water

tap, turn on the water tap to flush out foreign

substances (dirt, sand, sawdust, and etc.) in the

water lines. Let the water drain into a bucket,

and check the water temperature.

Connecting Hose to the Appliance

Screw the water line to the water supply on the

back of the appliance.

NOTE

•After completing connection, if water leaks from

the hose, repeat the same steps. Use the most

conventional type of tap for the water supply. If

the tap is square or too big, remove the guide

plate before inserting the tap into the adaptor.

• Make sure that the hose should not be kinked

or trapped.

Installing the Drain Hose

For Model with Drain Pump

The drain hose should not be placed higher than

100 cm above the floor. Water in the appliance may

not drain or may drain slowly.

•Securing the drain hose correctly will protect the

floor from damage due to water leakage.

_DN

•If the drain hose is too long, do not force it back

into the appliance. This will cause abnormal

noise.

•When installing the drain hose to a sink, secure

it tightly with string.

OPERATION

Operation Overview

Using the Appliance

Before the first wash, select the Cotton wash

programme and add a half amount of the detergent.

Start the appliance without laundry. This will remove

possible residues and water from the drum that may

have been left during manufacturing.

1 Sort laundry and load items.

•Sort laundry by fabric type, soil level, colour

and load size as needed. Open the door and

load items into the appliance.

2 Add detergent or softener.

•Add the proper amount of detergent to the

detergent dispenser drawer. If desired, add

bleach or fabric softener to the appropriate

areas of the dispenser.

3 Turn on the appliance.

•Press the Power button to turn on the

appliance.

4 Choose the desired cycle.

•Press the cycle button repeatedly or turn the

cycle selector knob until the desired cycle is

selected.

•Now select a wash temperature and spin

speed. Pay attention to the care labeling of

your clothes.

5 Begin cycle.

•Press the Start/Pause button to begin the

cycle. The appliance will agitate briefly

without water to measure the weight of the

load. If the Start/Pause button is not pressed

within 15 minutes, the appliance will shut off

and all settings will be lost.

6 End of cycle.

•When the cycle is finished, a melody will

sound. Immediately remove your clothing

from the appliance to reduce wrinkling.

Check around the door seal when removing

the load for small items that may be caught

in the seal.

Preparing the Wash Load

Sort laundry for best washing results, and then

prepare laundry according to the symbols on the

care labels.

Sorting the Wash Load

•For best washing results, sort your clothes

according to the symbol on the care labels

according to the type of fabric and washing

temperature and wash them with adapted spin

speed.

•Soil (Heavy, Normal, Light): Separate clothes

according to amount of soil.

•Colour (White, Lights, Darks): Separate white

fabrics from coloured fabrics. Wash new dark

and colored garments separately at first.

•Lint (Lint producers, Collectors): Wash lint

producers and lint collectors separately.

Checking the Clothes Care Label

Symbols on the care labels

The symbols tell you about the fabric content of

your garment and how it should be washed.

Symbol Wash / Fabric type

•Normal Wash

•Cotton, Mixed Fabrics

•Easy Care

•Synthetic, Mixed Fabrics

•Special Delicate Wash

•Delicates

•Hand Wash Only

•Wool, Silk

•Do not wash

NOTE

•The dashes under the symbol give you

information about the type of fabric and the

maximum allowance of mechanical stress.

Checking the Clothes before

•Combine large and small items in a load. Load

large items first.

•Large items should not be more than half of the

total wash load. Do not wash single items. This

may cause an unbalanced load. Add one or two

similar items.

•Check all pockets to make sure that they are

empty. Items such as nails, hair clips, matches,

pens, coins and keys can damage both your

appliance and clothes.

•Wash delicates (stockings, underwired bras) in

a wash net.

•Close zippers, hooks and strings to make sure

that these items do not snag on other clothes.

•Pre-treat dirt and stains by brushing a small

amount of detergent dissolved water onto stains

to help lift dirt.

•Check the folds of the flexible gasket (gray) and

remove any small articles.

CAUTION

•Check if the laundry gets stuck between the

door and the seal, otherwise the laundry may

get damaged while washing.

•Remove items from the flexible gasket to prevent

clothing and door seal damage.

Adding Detergents and

Softeners

Detergent Dosage

•Detergent should be used according to the

instruction of the detergent manufacturer and

selected according to type, colour, soiling of the

fabric and the washing temperature.

•If too many suds occur, reduce the detergent

amount.

•If too much detergent is used, too many suds

can occur and this will result in poor washing

results.

•If you wish to use liquid detergent, follow

the guidelines provided by the detergent

manufacturer.

•You can pour liquid detergent directly into the

main detergent drawer if you are starting the

wash cycle immediately.

•Do not use liquid detergent if you are using

Delay End function, or if you have selected

Pre Wash option, as the liquid may harden.

•Detergent usage may need to be adjusted for

water temperature, water hardness, size and

soil level of the load. For best results, avoid

oversudsing.

•Refer to the label of the clothes, before choosing

the detergent and water temperature.

•Use only suitable detergents for the respective

type of clothing:

−Liquid detergent is often designed for special

applications, e.g. for coloured fabric, wool,

delicate or dark laundry.

−Powdered detergent is suitable for all types

of fabric.

−For better washing results of white and pale

garments, use powdered detergent with

bleach.

−Detergent is flushed from the dispenser at the

beginning of the wash cycle.

NOTE

•Do not let the detergent harden. Doing so may

lead to blockages, poor rinse performance or

odour.

•Full load: According to manufacturer’s

recommendation

•Part load: ¾ of the normal amount

•Minimum load: ½ of full load

Adding Detergent

•Detergent for main wash a only ~ J

•Detergent for pre wash b and main wash a ~

d # J

NOTE

•Use the appropriate amount of detergent. Too

much detergent, bleach or softener may cause

an overflow.

•When selecting Pre Wash, divide the dosage

into ⅓ for pre wash and ⅔ for main wash.

Adding Detergent Tablet

Detergent tablet is also available when washing

laundry.

1 Open the door and put detergent tablets into

the drum.

2 Load the laundry into the drum and close the

door.

NOTE

•Do not put tablets into the drawer.

Adding Fabric Softener

•Do not exceed the maximum fill line. Overfilling

can cause early dispensing of the fabric

softener, which may stain clothes. Close the

dispenser drawer slowly.

•Do not leave the fabric softener in the detergent

drawer for more than 2 days (Fabric softener

may harden).

•Softener will automatically be added during the

last rinse cycle.

•Do not open the drawer when water is being

supplied.

•Solvents (e.g. benzene, etc.) must not be used.

NOTE

•Do not pour fabric softener directly onto the

garments, as this may cause stains on your

clothing.

Adding Water Softener

A water softener, such as anti-limescale can be

used to cut down on the use of detergent in areas

with high water hardness level.

•First add detergent, and then the water softener.

Dispense according to the amount specified on

the packaging.

Control Panel

Control Panel Features

a Power Button

•Press the Power button to turn on or off the appliance.

b Programme Knob

•Programmes are available according to the laundry type.

•The lamp will light up to indicate the selected programme.

c Start/Pause Button

•This Start/Pause button is used to start the wash cycle or pause the wash cycle.

•If a temporary stop of the wash cycle is needed, press the Start/Pause button.

d Extra Options and Functions

•Extra options and functions are available for better washing performance. Several options and

functions can be customized.

•To use the extra functions, press and hold the corresponding button for 3 seconds. The

corresponding symbol lights up in the display.

•In order to use the Remote Start function, refer to SMART FUNCTIONS.

•This allows you to select an additional programmes and will light when selected.

−\: When the laundry is spun after steaming, this icon is illuminated.

−G : When the number of rinse is added, this icon is illuminated.

−d : When the heavily soiled laundry is washed intensively, this icon is illuminated.

−f : This icon is illuminated when the appliance is connected to WLAN network.

e Wash+Dry( )

•( ) indicates the drying capacity, which varies on the models.

f AI DD

•AI DD M provides the desired washing and spinning.

•M is activated when Cotton, Mixed Fabric, Easy Care programmes are selected and operated.

g Display

•The display shows the settings, estimated remaining time, options, and status messages. When the

appliance is turned on, the default settings in the display will illuminate.

−18:88: When a programme is selected, the default time for that programme is displayed. The default

time can be changed according to the selected option.

−H : When this icon is illuminated, the door cannot be opened.

−k : When the laundry is being washed, this icon is illuminated.

−p : When the laundry is spun to remove the water in the laundry, this icon is illuminated.

−% : When the laundry is being dried after completion of washing programme, this icon is

illuminated.

Programme Table

Washing Programme

Programme Cotton Max. Load Rating

Description Provides better performance by combining various drum motions.

Use for coloured fast garments (shirts, nightdresses, pajamas, etc.) and

normally soiled cotton load (underwear).

Proper Temperature 40 °C (Cold to 95 °C)

Max. Spin Speed 1400 rpm

Programme Cotton+ Max. Load Rating

Description Provides optimised washing performance for large amount of laundry

with less energy consumption.

Use for coloured fast garments (shirts, nightdresses, pajamas, etc.) and

normally soiled cotton items (underwear).

Proper Temperature 60 °C (Cold to 60 °C)

Max. Spin Speed 1400 rpm

Programme TurboWash 39 Max. Load 5 kg

Description Finishes the whole cycle within 39 minutes.

Use for various kind of fabrics except special garments (silk/delicate,

sports wear, dark clothes, wool, duvet/ curtains).

The cycle time will differ depending on the water supply conditions, and

the load and type of laundry.

Proper Temperature 40 °C (Cold to 60 °C)

Max. Spin Speed 1400 rpm

Programme Mixed Fabric Max. Load 4 kg

Description Enables various fabrics to be washed simultaneously.

Use for various kind of fabrics except special garments (silk/delicate,

sports wear, dark clothes, wool, duvet/curtains).

Proper Temperature 40 °C (Cold to 60 °C)

Max. Spin Speed 1400 rpm

Programme Easy Care Max. Load 4 kg

Description Suitable for casual shirts that do not need ironing after washing.

Use for Polyamide, acrylic, polyester.

Proper Temperature 40 °C (Cold to 60 °C)

Max. Spin Speed 1400 rpm

Programme Allergy Care Max. Load 4 kg

Description Helps to remove allergens such as house mites, pollen and fur.

Use for cotton, underwear, pillow covers, bed sheets, baby wear

Proper Temperature 60 °C

Max. Spin Speed 1400 rpm

Programme Steam Refresh Max. Load 3 pieces of

laundry

Description Helps to remove wrinkles within 20 mins with steam.

Clothes may be wet. You can put dry clothes on after hanging them for

10‒30 mins.

Use for cotton mixed, polyester mixed dress shirts, blouses.

Proper Temperature -

Max. Spin Speed -

Programme Delicates Max. Load 3 kg

Description Suitable for delicate clothes such as under wear, blouse, etc

Proper Temperature 20 °C (Cold to 40 °C)

Max. Spin Speed 800 rpm

Programme Hand/Wool Max. Load 2 kg

Description For hand and machine washable delicate clothes such as washable

wool, lingerie, dresses etc. (Use detergent for machine washable

woolens).Use for Wool, Silk, hand washable clothes, delicate, easily

damaged laundry.

Proper Temperature 30 °C (Cold to 40 °C)

Max. Spin Speed 800 rpm

Programme Speed 14 Max. Load 2 kg

Description Provides fast washing time for small loads and lightly soiled clothes.

Proper Temperature 20 °C (20 °C to 40 °C)

Max. Spin Speed 1400 rpm

Programme Dry Only Max. Load Rating (Dry)

Description Uses the automatic programmes to dry most loads.

For most drying, make sure all laundry are similar in material and

thickness.

Proper Temperature -

Max. Spin Speed 1400 rpm

Programme Wash+Dry Max. Load Rating (Dry)

Description Provides a nonstop process of washing and drying in the same cycle.

Use for a small amount of laundry which can be dried.

Proper Temperature 40 °C (Cold to 95 °C)

Max. Spin Speed 1400 rpm

Programme Tub Clean

Description This is a special function to clean inside of your appliance.

Programme Download Cycle Max. Load 1 piece of laundry

Description The Download Cycle programme allows you to download new and

special washing programs to your washing machine with a smartphone.

The default program is on Rinse + Spin.

Proper Temperature -

Max. Spin Speed 1400 rpm

NOTE

•Select the proper wash temperature and spin speed for the desired programmes.

•When washing, always pay attention to the care label of your clothes.

•Actual maximum spin speed may vary depending on the model, programme, and load conditions.

Drying Programme

Programme Normal %

Description Reduces the drying time and energy usage during dry cycle for cottons.

Use for cotton or linen fabrics such as cotton towels, T-shirts.

Max. Load Rating

Programme Iron -

Description Suitable for ironing to dry clothes easily in damp condition.

Use for cotton or linen fabrics which is ready to get ironing at the end of

programme.

Max. Load Rating

Programme Low Temp. *

Description Suitable for drying in low temperature for less clothes damage.

Use for easy care textiles, synthetic fabrics.

Max. Load 3.5 kg

Programme Normal Eco (

Description Suitable for energy dry programme.

Use for cotton or linen fabrics such as cotton towels, T-shirts.

Max. Load Rating

Programme Time Dry 30 min. Time Dry 60 min. Time Dry 120 min.

Description You can change the drying time according to the maximum load.

Max. Load 1 kg 2 kg 4 kg

Set programme at ‘Wash : Cotton+, 60 °C, 1400 RPM’ and ‘Dry : Normal Eco (()’ for test in accordance

with EN50229.

NOTE

•Select maximum selectable spin speed of washing programme to ensure drying results.

•Where the amount of laundry to be washed and dried in one programme does not exceed the maximum

weight permitted for the drying programme, washing and drying in one continuous sequence is

recommended.

Extra Options

Programme Steam Wrinkle Care Turbo

Wash Rinse+ Dry EcoHybrid Add Item Pre Wash

Cotton # # # # # # # #

Cotton+ # # # # # # # #

TurboWash 39 # # #*# # # # #

Mixed Fabric # # # # # # # #

Easy Care # # # # # # # #

Allergy Care #*# # # #

Steam Refresh #*

Delicates # # #

Hand/Wool # #

Speed 14 #*# # # #

Dry Only #*# #

Wash+Dry # # #*# # #

Tub Clean

* This option is automatically inserted in the programme and cannot be deselected.

Extra Options and

Functions

* This feature is only available on some models.

You can use the extra options and functions to

customize the programmes.

Steam

Use this function to use the enhanced washing

performance. This option consumes low energy.

1 Press the Power button.

2 Select a washing programme.

3 Press the Steam button.

4 Press the Start/Pause button.

Wrinkle Care \

Use this option to reduce wrinkles by steaming after

spin.

1 Press the Power button.

2 Select a washing programme.

3 Press the Wrinkle Care button for 3 seconds.

4 Press the Start/Pause button.

Turbo Wash

Use this option to wash laundry in less than an

hour, which saves water and energy.

1 Press the Power button.

2 Select a washing programme.

3 Press the Turbo Wash button

4 Press the Start/Pause button.

Rinse

Use this option to select the number of rinse

by pressing the Rinse+ button. This option is

recommended for people with detergent allergies.

Rinse+ G

Use this option to add rinse once.

Dry %

Use the automatic programmes to dry most loads.

Electronic sensors measure the temperature

of the exhaust to increase or decrease drying

temperatures for faster reaction time and tighter

temperature control.

•Cold water tap must be left on during drying

cycles.

•This washing machine’s automatic process from

washing to drying can be selected easily.

•For most drying, make sure all laundry are

similar in material and thickness.

•Do not overload the washing machine by stuffing

too many articles into the drum. Items must be

able to tumble freely.

•If you open the door and remove the load

before the washing machine has finished

its programme, remember to press the

Start/Pause button.

•By pressing the Dry button, you can select:

Normal-Tim e (30-60- 120 )-Iron-Low Temp.-Normal E co.

•Drying programme can last up to about 7 hours.

•These drying times are given as a guide to

help you set your washing machine for manual

drying.

•After the end of dry, ‘Cool Down’ is displayed.

‘Cool Down’ means crease decreasing. The

drying programme is already done. Press any

button and take out clothes. If you do not press

the Start/Pause button, the programme ends

after about 4 hours.

Woolen Articles

Do not tumble dry woolen articles. Pull them to their

original shape and dry them flat.

Woven and Loopknit Materials

Some woven and loopknit materials may shrink, by

varying amounts, depending on their quality.

Always stretch these materials out immediately after

drying.

Permanent Press and Synthetics

Do not overload your washing machine.

Take out permanent press articles as soon as the

washing machine stops to reduce wrinkles.

Baby Clothes and Night Gowns

Always check the manufacturer’s instructions.

Rubber and Plastics

Do not dry any items made from or containing

rubber or plastics, such as:

•Aprons, bibs, chair covers

•Curtains and table cloths

•Bathmats

Fiber Glass

Do not dry fiber glass articles in your washing

machine. Glass particles left in the washing

machine may be picked up by your clothes and

cause skin irritation.

NOTE

•When you turn off the drying cycle of the

washing machine, the drying fan motor can be

operated to save itself for 60 seconds.

•Be careful when removing your clothing from the

washing machine, as the clothing or washing

machine may be hot.

•The estimated drying time varies from the actual

drying time during the Automatic cycle. The

type of fabric, size of the load, and the dryness

selected affect drying time.

•When you select drying only, spinning runs

automatically for energy efficiency.

EcoHybrid )

Use this feature for air condensing without water

consumption.

1 Press the Power button.

2 Select a drying programme.

3 Press the Eco Hybrid button for 3 seconds.

4 Press the Start/Pause button.

NOTE

•This feature is available with the Normal or Iron

programme.

Delay End

Use this function to automatically start and finish the

appliance after a specified time interval.

1 Press the Power button.

2 Select a washing programme.

3 Press the Delay End button to set a required

time.

4 Press the Start/Pause button.

NOTE

•The delay time is the time to the end of the

programme, not the start. The actual running

time may vary due to water temperature, wash

load and other factors.

•To cancel the function, the Power button should

be pressed.

•Avoid using liquid detergent for this function.

Wi-Fi f

When WLAN is connected, the Wi-Fi icon on the

control panel is lit.

Add Item

Use this option to add or remove the laundry after

the washing programme is start.

1 Press the Add Item button when the LED is

turned on.

2 Open the door after it unlocks itself.

3 Add or remove laundry.

4 Close the door and press the Start/Pause

button.

Pre Wash I

Use this option to wash the heavily soiled laundry.

1 Press the Power button.

2 Select a washing programme.

3 Press the Turbo Wash and Dry button for 3

seconds.

4 Press the Start/Pause button.

Child Lock

Use this function to disable the controls. This

function can prevent children from changing cycles

or operating the appliance.

NOTE

•Once this function is set, all buttons are locked

except the Power button.

•When the controls are locked, CL and the

remaining time are alternatively shown on the

display during the wash while the child lock is

engaged.

•Turning off the power will not reset this function.

You must deactivate this function before you can

access any other functions.

Locking the Control Panel

1 Turn on the power.

2 Press and hold the Delay End and Add Item

button for 3 seconds.

•A beeper will sound, and CL will appear on

the display.

Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Delay End and Add Item

button for 3 seconds to deactivate this function.

Temp.

You can use this option in order to select the

wash and rinse temperature in combination for the

selected programme. Press this button until the

desired setting is lit. Cold tap water is used for all

rinses.

•Select the water temperature suitable for the

type of laundry you are washing. Follow the

fabric care labels for best results.

Spin p

Use this option to change the spin strength. Press

the Spin button repeatedly to change the speed

level.

1 Press the Power button.

2 Select a washing programme.

3 Press the Spin button to select spin speed.

4 Press the Start/Pause button.

NOTE

•When you select No, it will still rotate for a short

time to drain quickly.

Beep On/Off

This function operates only when the appliance is

in operation.

•Press and hold the Spin button for 3 seconds

to set the this function.

NOTE

•Once this function is set, the setting is

memorized even after the power is turned off.

•If you want to turn the beeper off, simply repeat

this process.

SMART FUNCTIONS

Using LG SmartThinQ

Application

This feature is only available on the model with a

or b logo.

Before Using LG SmartThinQ

1 Check the distance between the appliance and

the wireless router (WLAN network).

•If the distance between the appliance and

the wireless router is too far, the signal

strength becomes weak. It may take a long

time to register or installation may fail.

2 Turn off the Mobile data or Cellular Data on

your smartphone.

3 Connect your smartphone to the wireless

router.

NOTE

•To verify the WLAN connection, check that

Wi-Fi f icon on the control panel is lit.

•The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your internet service provider or refer to your

wireless router manual.

•LG SmartThinQ is not responsible for any

network connection problems or any faults,

malfunctions, or errors caused by network

connection.

•If the appliance is having trouble connecting

to the Wi-Fi network, it may be too far from

the router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

•The Wi-Fi connection may not connect or

maybe interrupted because of the home network

environment.

•The network connection may not work properly

depending on the Internet service provider.

•The surrounding wireless environment can make

the wireless network service run slowly.

•The appliance cannot be registered due to

problems with the wireless signal transmission.

Unplug the appliance and wait about a minute

before trying again.

•If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

•The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

•Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

•If the security protocol of the router is set to

WEP, you may fail to set up the network. Please

change it to other security protocols (WPA2 is

recommended.) and register the product again.

Installing LG SmartThinQ

Search for the LG SmartThinQ application from

the Google Play Store or Apple App Store on a

smartphone. Follow instructions to download and

install the application.

Wi-Fi Function

Communicate with the appliance from a

smartphone using the convenient smart features.

Washer Cycle

(Remote Start, Download Cycle)

Set or download any preferred cycle and operate by

remote control.

Tub Clean Coach

This function shows how many cycles remain

before running the Tub Clean cycle.

Energy Monitoring

Check the energy consumption of the recently used

cycles and monthly average.

Smart Diagnosis

This function provides useful information for

diagnosing and solving issues with the appliance

based on the pattern of use.

Settings

Various functions are available.

Push Alert

This function is to notify the status notification

so that the user can recognize the appliance

status. The notifications are triggered even if the

LG SmartThinQ application is off.

NOTE

•If you change your wireless router, internet

service provider, or password, delete the

registered appliance from the LG SmartThinQ

application and register it again.

•The application is subject to change for

appliance improvement purposes without notice

to users.

•Functions may vary by model.

Using the Appliance Remotely

Remote Start

Use a smartphone to control your appliance

remotely. You can also monitor your cycle operation

so you know how much time is left in the cycle.

Using This Function

1 Press the Power button.

2 Put the laundry into the drum.

3 Press and hold Remote Start button for 3

seconds to enable this function.

4 Start a cycle from the LG SmartThinQ

application on your smartphone.

NOTE

•Once this function is enabled, you can start a

cycle from the LG SmartThinQ smartphone

application. If the cycle is not started, the

appliance will wait to start the cycle until it is

turned off remotely from the application or this

function is disabled.

•When this function is turned on, the door is

automatically locked.

Disabling This Function

When this function is activated, press and hold

Remote Start button for 3 seconds to disable this

function. This function must be turned off, so that

the appliance can be used manually.

Download Cycle

Download a new and special cycle that is not

included in the basic cycles on the appliance.

Appliances that have been successfully registered

can download from a variety of specially cycles

specific to the appliance.

Only one cycle can be stored on the appliance at

a time.

Once cycle download is completed in the appliance,

the product keeps the downloaded cycle until a new

cycle is downloaded.

Standby Power Consumption

Standby power consumption 0.5 W

Network standby power consumption 2.0 W

The period of time after which the

power management function, or

a similar function, switches the

equipment automatically into standby

and/or off mode and/or the condition

providing networked standby

20 min.

Open Source Software Notice

Information

To obtain the source code under GPL, LGPL, MPL,

and other open source licenses, that is contained in

this product, please visit http://opensource.lge.com.

In addition to the source code, all referred license

terms, warranty disclaimers and copyright notices

are available for download.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

media, shipping, and handling) upon email request

to opensource@lge.com.

This offer is valid for a period of three years after

our last shipment of this product. This offer is valid

to anyone in receipt of this information.

Using Smart Diagnosis

This feature is only available on the model with c

or d logo.

Smart Diagnosis through the

Customer Information Centre

Use this function if you need an accurate diagnosis

by an LG Electronics customer information centre

when the appliance malfunctions or fails. Use this

function only to contact the service representative,

not during the normal operation.

1 Press the Power button to turn on the

appliance. Do not press any other buttons.

2 When instructed to do so by the call centre,

place the mouthpiece of your phone close to

the Smart Diagnosis icon.

Max.

10 mm

3 Press and hold the Temp. button for 3 seconds.

4 Keep the phone in place until the tone

transmission has finished. Time remaining for

data transfer is displayed.

•For best results, do not move the phone

while the tones are being transmitted.

•If the call centre agent is not able to get an

accurate recording of the data, you may be

asked to try again.

5 Once the countdown is over and the tones

have stopped, resume your conversation with

the call centre agent, who will then be able to

assist you using the information transmitted for

analysis.

NOTE

•This function depends on the local call quality.

•The communication performance will improve

and you can receive better service if you use

the home phone.

•If the data transfer is poor due to poor call

quality, you may not receive the best diagnosis

service.

MAINTENANCE

WARNING

•Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning

may result in serious injury, fire, electric shock, or death.

•Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage

the finish.

Cleaning After Every Wash

Care After Wash

•After the wash cycle is finished, wipe the door

and door seal to remove any moisture.

•Leave the door slightly open to dry the drum.

•Wipe the appliance with a dry cloth to remove

any moisture.

WARNING

•Leave the door open to dry the drum interior but

only if it is safe and any children are supervised.

Cleaning the Exterior

Proper care of your appliance can extend the

service life.

Exterior

Immediately wipe off any spills. Wipe with a damp

cloth.

Door

Wash with a damp cloth on the outside and inside

and then dry with a soft cloth.

WARNING

•Do not attempt to separate any panels or

disassemble the appliance. Do not apply any

sharp objects to the control panel in order to

operate the appliance.

Cleaning the Interior

•Use a towel or soft cloth to wipe around the door

opening and door glass.

•Always remove items from the appliance as

soon as the cycle is complete. Leaving damp

items in the appliance can cause wrinkling,

colour transfer, and odour.

Cleaning the Appliance

Periodically

Tub Clean

Use this function to clean inside of the appliance.

A higher water level is used in this programme at

higher spin speed. Run this function once a month

(or more often if needed) to remove detergent

buildup and other residue.

1 Remove any clothing or items from the

appliance and close the door.

2 Open the dispenser drawer and add

anti-limescale powder to the main wash

compartment.

•Put tablets into the drum.

3 Close the dispenser drawer slowly.

4 Turn on the power, and then select the

Tub Clean.

•tcL will be displayed on the display.

5 Press the Start/Pause button to start.

6 After the programme is complete, leave the

door open to dry the door opening, gasket, and

door glass.

CAUTION

•Leave the door open to dry the drum interior but

only if it is safe and any children are supervised.

Cleaning the Water Inlet Filter

Water inlet filter collects lime or any small objects

that may be in water supplied to the appliance.

Clean the water inlet filter regularly.

NOTE

•Turn off the supply tap to the appliance if the

appliance is to be left for a certain period of time

(e.g. holiday), especially if there is no floor drain

(gully) in the immediate vicinity.

•1E message will be displayed on the control

panel when the water is not entering the

detergent drawer.

•If the water is very hard or contains traces of

limescale, the filter on the water inlet may be

clogged.

1 Turn off the water tap and unscrew the water

inlet hose.

2 Clean the filter using a medium bristle tooth

brush.

Cleaning the Drain Pump Filter

The drain filter collects threads and small objects

left in the laundry. Check regularly that the filter is

clean to ensure smooth running of your appliance.

Allow the water to cool before cleaning the drain

pump filter. Open the door in an emergency or

perform a emergency evacuation.

1 Unplug the appliance.

2 Open the cover cap and pull out the hose.

3 Unscrew the drain plug a , and then drain the

water. Slowly unscrew the drain pump filter b

to drain the water and remove small objects.

4 After cleaning the drain pump filter, take the

drain pump filter out and insert the drain plug.

5 Close the cover cap.

CAUTION

•Be careful when draining, as the water may be

hot.

•Run the drum cleaning programme once a

month (or more often, as needed) to remove

excess detergent and other debris.

Cleaning the Dispenser Drawer

Detergent and fabric softener may build up in the

dispenser drawer. Remove the drawer and the

components of the drawer in the drawer and check

for build-up of detergents or softeners once or twice

a month.

1 Remove the detergent dispenser drawer by

pulling the drawer straight out until the drawer

stops.

•Remove the drawer while pressing the

disengage button.

2 Remove the build-up of detergent and softener.

•Rinse the drawer and the components of the

drawer with warm water to remove the build-

up from detergent and softener. Use only

water to clean the dispenser drawer. Dry the

drawer and the components of the drawer

with a soft cloth or towel.

3 To clean the drawer opening, use a cloth or

small, non-metal brush to clean the recess.

•Remove all residue from the upper and lower

parts of the recess.

4 Wipe any moisture off the recess with a soft

cloth or towel.

5 Re-assemble the components of the drawer to

the proper compartments and insert the drawer.

TROUBLESHOOTING

Operation of the appliance can lead to errors and malfunctions. The following tables contain possible

causes and notes for resolving an error message or malfunction.

Before Calling for Service

You can remedy most of the problems by yourself, consequently save time and money, since you do not

need to call LG Electronics service centre. The following table should assist you by troubleshooting.

Error Messages

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at

an early stage. If this appliance does not function properly or does not function at all, check the following

before you call LG Electronics service centre.

Symptoms Possible Cause & Solution

INLET ERROR

Water supply is not adequate in that location. Water does not enter

appliance or it enters slowly.

•Check another tap in the house.

Water supply tap is not completely open. Water does not enter the

appliance or it enters slowly.

•Open fully tap.

Water supply hose(s) are kinked.

•Straighten hose or reinstall the water inlet hose

The filter of the supply hose(s) are clogged.

•Check and clean the filter of the inlet hose.

If water leakage occurs in the aqua stop supply hose, indicator will

become red.

•Replace the aqua stop supply hose.

WATER OUTLET

ERROR

Drain hose is kinked or clogged. Water in the appliance does not drain

or drains slowly.

•Clean and straighten the drain hose.

The drain filter is clogged.

•Check and clean the drain filter.

UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance

of the appliance.

•The laundry may be too wet at the end of the cycle, rearrange the laundry

to allow proper spinning. Close the door and press Start/Pause button.

It may take a few moments before the appliance begins to spin. The door

must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the

spin cycle altogether if individual heavy articles (e.g. bath mat, bath

robe, etc.) are loaded.

•Add 1 or 2 similar items or smaller articles of laundry to help balance the

load. Close the door and press Start/Pause button. It may take a few

moments before the appliance begins to spin. The door must be locked

before spin can be achieved.

Symptoms Possible Cause & Solution

dE dE1 dEz dE4

DOOR ERROR

Door sensor malfunctions.

•Please call LG Electronics service centre. You can find your local LG

Electronics service centre phone number in the warranty card.

CONTROL ERROR

This is a control error.

•Unplug the power plug and call for service.

MOTOR LOCKED

ERROR

Over load in motor

•Let the appliance wait for 30 minutes until the motor is cooled down and

then, restart the cycle.

OVERFLOW ERROR

Water overfills due to the faulty water valve.

•Close the water tap.

•Unplug the power plug.

•Call for service.

PRESSURE SENSOR

ERROR

Water level sensor malfunctions.

•Close the water tap.

•Unplug the power plug.

•Call for service.

VIBRATION SENSOR

ERROR

Vibration sensor malfunctions.

•Call for service.

FROZEN FAILURE

Is supply/drain hose or drain pump frozen?

•Supply warm water into the drum in order to unfreeze the drain hose and

the drain pump. Cover the supply hose with wet and warm towel.

WATER LEAKAGE

Water leaks.

•Call for service.

POWER FAILURE

The appliance experienced a power failure.

•Restart the cycle.

dHE

DRY ERROR

Does not dry.

•Call for service.

Noises You Might Hear

Symptoms Possible Cause & Solution

Rattling and clanking

noise

Foreign objects, such as keys, coins, or safety pins may be in the drum.

•Stop the appliance, check the drum for foreign objects. If the noise

continues after the appliance is restarted, call for service.

Thumping sound Heavy wash loads may produce a thumping sound. This is usually

normal.

•If the sound continues, the appliance is probably out of balance. Stop and

redistribute the wash load.

Symptoms Possible Cause & Solution

Thumping sound Wash load may be out of balance.

•Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise Package materials are not removed.

•Remove package materials.

Wash load may be unevenly distributed in the drum.

•Pause the cycle and redistribute the load after the door unlocks.

Not all levelling feet are resting firmly and evenly on the floor.

•See the Levelling the Appliance to adjust the levelling of the appliance.

Floor not rigid enough.

•Check if the floor is sold and does not flex. See the Installation Place

Requirements to select the proper location.

Operation

Symptoms Possible Cause & Solution

Water is leaking. House drain pipes are clogged.

•Unclog the drain pipe. Contact plumber if necessary.

Leakage is caused by improper installation of drain hose or clogged

drain hose.

•Clean and straighten the drain hose. Check and clean the drain filter

regularly.

Appliance does not

operate.

Control panel has powered off due to inactivity.

•This is normal. Press the Power button to turn the appliance on.

Appliance is unplugged.

•Make sure that the cord should be plugged securely into a working outlet.

Water supply is turned off.

•Turn the water supply tap completely.

Controls are not set properly.

•Make sure that the cycle should be correctly set. Close the door and press

the Start/Pause button.

Door is open.

•Close the door and make sure that nothing should be caught under the

door preventing it from closing completely.

Circuit breaker/fuse is tripped/blown.

•Check house circuit breakers/fuses. Replace fuses or reset breaker. The

appliance should be on a dedicated branch circuit. The appliance will

resume the cycle where it stopped once power is restored.

Symptoms Possible Cause & Solution

Appliance does not

operate.

Control needs to be reset.

•Press the Power button, then reselect the desired programme and press

the Start/Pause button.

Start/Pause was not pressed after a cycle was set.

•Press the Power button, then reselect the desired programme and press

the Start/Pause button. The appliance is turned off if the Start/Pause

button is not pressed within 15 minutes.

Extremely low water pressure.

•Check another tap in the house to make sure that household water

pressure should be adequate.

Appliance is heating the water or making steam.

•The drum may stop operating temporarily during certain cycles, while

water is safely heated to a set temperature.

Buttons may not

function properly.

The door cannot be opened for safety reasons once the appliance starts.

•Check if the CL is illuminated. You can safely open the door after the

Door Lock icon turns off.

Door does not open. The door cannot be opened for safety reasons once the appliance starts.

•Check if the H icon is illuminated. You can safely open the door after the

H icon turns off.

Appliance is not filling

properly.

Filter clogged.

•Make sure the inlet filters on the fill valves are not clogged.

Inlet hoses may be kinked.

•Check that inlet hoses are not kinked or clogged.

Insufficient water supply.

•Make sure that both hot and cold water taps should be turned on all the

way.

Hot and cold inlet hoses are reversed.

•Check inlet hose connections.

Appliance does not

drain water.

Kinked drain hose.

•Ensure that the drain hose is not kinked.

Drain located higher than 1.2 m above the floor.

•Make sure that the drain hose should not be higher than 1.2 m above the

bottom of the appliance.

Detergent is

not dispensed

incompletely or not

dispensed at all.

Too much detergent is used.

•Follow the guidelines provided by the detergent manufacturer.

Cycle time is longer

than usual.

The load is too small.

•Add more items to allow the appliance to balance the loads.

Symptoms Possible Cause & Solution

Cycle time is longer

than usual.

Heavy articles are mixed with lighter items.

•Always try to wash articles with similar weight in order to allow the

appliance to evenly distribute the weight of the load for spinning.

The load is out of balance.

•Manually redistribute the load if articles have become tangled.

Duration is delayed Unbalance is detected or suds removing programme is on.

•This is normal. The time remaining shown on the display is only an

estimated duration. Actual time may vary.

Drying

Symptoms Possible Cause & Solution

Dry problem Check water supply tap.

•Do not overload. Check that the washing machine is draining properly to

extract adequate water from the load. When load of laundry is too small to

tumble properly. Add a few towels.

•Turn off water supply tap.

Drying performance is

too low or bad.

Water is not properly supplied. The water is used for auto-cleaning of

lint-filter on drum during the drying.

•Make sure the water supply tap is open.

Water does not properly drain.

•Make sure the drain filter is not clogged.

The appliance is overloaded.

•Check the load capacity for the selected cycle. If necessary, add a time

dry cycle.

The spin speed is too low.

•Select the highest spin speed allowed for the wash cycle.

Drying time is too

long.

The ambient temperature is low.

•Make sure the temperature is allowable range.

A warm air comes out

from the rear side of

the appliance.

This appliance makes a warm air to dry the laundry.

•This warm air dries the laundry and comes out from the rear side of the

appliance.

Performance

Symptoms Possible Cause & Solution

Poor stain removal Previously set stains.

•Articles that have been previously washed may have stains which have

been set. These stains may be difficult to remove and may require hand

washing or pre-treating to aid in stain removal.

Staining Bleach or softener is dispensed too soon.

•Dispenser compartment is overfilled. It makes bleach or softer dispensed

rapidly. Always measure bleach or softener to prevent overfilling.

•Close the dispenser drawer slowly.

Bleach or softener was added directly to the wash load in the drum.

•Always use the dispensers to ensure that laundry products are properly

dispensed at the right time in the cycle.

Clothes were not properly sorted.

•Always wash dark colours separately from light colours and whites to

prevent discolouration.

•Never wash heavily soiled items with lightly soiled items.

Wrinkling Appliance is not unloaded promptly.

•Always remove items from the appliance as soon as the cycle is complete.

Appliance is overloaded.

•The appliance can be fully loaded, but the drum should not be tightly

packed with items. The door of the appliance should be closed easily.

Hot and cold water inlet hoses are reversed.

•Hot water rinse can set wrinkles in garments. Check the inlet hose

connections.

Musty or mildewy

odour in appliance

Inside of drum is not cleaned properly.

•Run the Tub Clean function regularly.

The drain hose is not properly installed, causing siphoning (water

flowing back inside of the appliance).

•When installing the drain hose, make sure that it does not get kinked or

blocked.

The detergent dispenser drawer is not cleaned regularly.

•Clean the detergent dispenser drawer, especially the top and the bottom of

the drawer’s opening.

Odours can occur if the drain hose is not properly installed, causing

siphoning (water flowing back inside of the appliance).

•When installing the drain hose, make sure that it does not get kinked or

blocked.

If the detergent dispenser drawer is not cleaned regularly, odours can

occur from mold or foreign substances.

•Clean the detergent dispenser drawer, especially the top and bottom of the

drawer’s opening.

Wi-Fi

Symptoms Possible Cause & Solution

Your home appliance

and smart phone is

not connected to the

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

•Find the Wi-Fi network connected to your smartphone and remove it, then

Mobile data for your smartphone is turned on.

•Turn off the Mobile data of your smartphone and register the appliance

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

•The wireless network name (SSID) should be a combination of English

letters and numbers. (Do not use special characters).

The router frequency is not 2.4 GHz.

•Only a 2.4 GHz router frequency is supported. Set the wireless router to

2.4 GHz and connect the appliance to the wireless router. To check the

router frequency, check with your internet service provider or the router

manufacturer.

The distance between the appliance and the router is too far.

•If the distance between the appliance and the router is too far, the signal

may be weak and the connection may not be configured correctly. Move

the location of the router so that it is closer to the appliance.

OPERATING DATA

Product Fiche

Commission Directiv (EU) No 96/60/EC

Supplier’s name or trade mark LG

Supplier’s model FWV917WTS

F4DV910H2 F4DV909H2

Energy efficiency class*1 A A

Energy consumption for washing, spinning and

drying*2 kWh/cycle 7.14 6.12

Energy consumption for washing and spinning

only*3 kWh/cycle 1.37 1.52

Washing performance class*4 A A

Water extraction efficiency*5 % 44 44

Maximum spin speed*6 rpm 1370 1370

Rated capacity

Washing capacity kg 10.5 9

Drying capacity*8 kg 7 6

Water consumption for washing, spinning and

drying*9 litres/cycle 180 165

Water consumption for washing and spinning

only*10 litres/cycle 70 62

Washing and drying time*11 min. 789 660

Estimated annual energy and water

consumption for a four-person household,

always using the drier (200 cycles)*12

kWh/year 1428 1224

litres/year 36000 33000

Estimated annual energy and water

consumption for a four-person household, never

using the drier (200 cycles)*12

kWh/year 274 304

litres/year 14000 12400

Noise during washing, spinning and drying

phases using standard 60° C cotton washing

cycle and ‘dry cotton’ drying cycle.

dB(A) 48 48

dB(A) 71 71

dB(A) 54 54

*1: Energy efficiency class scale is from A (more efficient) to G (less efficient).

*2: For washing, spinning, and drying, in kWh per complete operating cycle.

*3: For washing and spinning only, in kWh per washing cycle.

*4: Washing performance class scale is from A (higher) to G (lower).

*5: Water remaining after spin after standard 60 °C cotton washing cycle (as proportion of dry weight of the

wash)

*6: Attained for the standard 60 °C cotton washing cycle

*7: Of appliance for a standard 60 °C cotton washing cycle.

*8: Of appliance for a standard ‘dry cotton’ drying cycle.

*9: In liters, using standard 60° C cotton washing cycle and ‘dry cotton’ drying cycle

*10: In litres, using standard 60° C cotton washing (and spinning) cycle

*11: Programme time for complete operating cycle (60 °C cotton washing and ‘dry cotton’ drying)

*12: The consumption of energy and water equal to 200 cycles consumption

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