Logitech Harmony Ultimate User Manual
Displayed below is the user manual for Harmony Ultimate by Logitech which is a product in the Remote Controls category. This manual has pages.
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Harmony Ultimate
™
User Guide
Version 4 (2013-10-31)
Logitech Harmony Ultimate
2
Harmony Ultimate User Guide
Table of Contents
About this Manual ..................................................................................................................................... 6
Terms used in this manual ................................................................................................................................... 6
At a Glance ................................................................................................................................................. 6
Features................................................................................................................................................................ 6
Know your Harmony Ultimate ............................................................................................................................. 6
Features of the remote control ........................................................................................................................ 7
Charging your remote ...................................................................................................................................... 8
Harmony Hub and IR mini blasters .................................................................................................................. 8
How your Harmony Ultimate works .................................................................................................................... 8
Devices ............................................................................................................................................................. 8
Activities ......................................................................................................................................................... 10
Favorites ......................................................................................................................................................... 10
myharmony.com ............................................................................................................................................ 10
Using a smartphone for a remote control ..................................................................................................... 11
Powering your system off .............................................................................................................................. 11
Interference with Harmony Ultimate............................................................................................................. 11
Harmony Ultimate First Time Setup ........................................................................................................ 11
Hardware setup .................................................................................................................................................. 11
Your MyHarmony account ................................................................................................................................. 12
Installing the setup plugins ................................................................................................................................ 13
Connecting the remote to the computer ........................................................................................................... 14
Getting help with online setup........................................................................................................................... 15
Connecting to Wi-Fi ............................................................................................................................................ 16
Setting up Devices to control ............................................................................................................................. 16
Copying setup information from another Harmony remote ......................................................................... 17
Adding Devices ................................................................................................................................................... 17
Adding an unknown device ............................................................................................................................ 18
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Using the teach commands function to add a device .................................................................................... 19
Setting up and testing Activities......................................................................................................................... 20
Adding a Watch TV Activity ............................................................................................................................ 20
Adding more Activities ................................................................................................................................... 21
Custom Activities ............................................................................................................................................ 22
Special Devices ............................................................................................................................................... 22
Setting up Favorites ........................................................................................................................................... 23
Setting up Favorites manually ........................................................................................................................ 24
Syncing your Harmony Ultimate ........................................................................................................................ 26
Using your phone as a remote ........................................................................................................................... 26
Upgrading your Harmony Ultimate firmware .................................................................................................... 26
Testing your setup .............................................................................................................................................. 26
Using your Harmony Ultimate ................................................................................................................. 26
Activities ............................................................................................................................................................. 27
Switching between Activities ......................................................................................................................... 28
Activity commands ......................................................................................................................................... 28
Gesture control .............................................................................................................................................. 28
Favorites ............................................................................................................................................................. 29
Managing your Favorites ................................................................................................................................ 29
Devices ............................................................................................................................................................... 30
Advanced customization .................................................................................................................................... 31
Customizing Activities .................................................................................................................................... 31
Customizing buttons to perform a sequence of commands .......................................................................... 31
Customizing buttons and on-screen commands ............................................................................................ 32
Controlling Phillips hue wireless lighting systems.......................................................................................... 32
How to get the most out of your Harmony Ultimate......................................................................................... 33
Important: use your Harmony Ultimate every time! ..................................................................................... 33
Use your smartphone as a remote control .................................................................................................... 33
Adjust the power on delay ............................................................................................................................. 33
Position the hub and set up hub assignments correctly for your setup ........................................................ 33
Use the Help function to put the remote back in sync with devices ............................................................. 34
Use the Fix It Myself function to put the remote back in step with devices ................................................. 35
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Changing your Setup ................................................................................................................................ 35
Changing your setup with MyHarmony ............................................................................................................. 35
Syncing your remote ...................................................................................................................................... 35
Syncing your hub to MyHarmony ...................................................................................................................... 36
Adding or deleting Devices ................................................................................................................................ 36
Adding a Device .............................................................................................................................................. 36
Deleting a Device ............................................................................................................................................ 37
Modifying Device settings .............................................................................................................................. 37
Adding or deleting Activities .............................................................................................................................. 37
Adding an Activity .......................................................................................................................................... 37
Viewing Activity settings ................................................................................................................................ 38
Changing Activity settings .............................................................................................................................. 38
Deleting an Activity ........................................................................................................................................ 39
Managing your Favorites.................................................................................................................................... 39
Changing your location or channel provider .................................................................................................. 39
Adding, modifying and reordering Favorites ..................................................................................................... 40
Personalizing your Remote ...................................................................................................................... 41
Customizing your background picture ............................................................................................................... 41
Choosing an alternate background image ..................................................................................................... 41
Uploading your own background image ........................................................................................................ 42
Customizing Activity icons .................................................................................................................................. 43
Customizing Favorite Channel icons .................................................................................................................. 44
Remote Control Menus ........................................................................................................................... 44
Help menu .......................................................................................................................................................... 44
Fix It Myself menu .............................................................................................................................................. 45
Devices menu ..................................................................................................................................................... 45
Settings menu .................................................................................................................................................... 45
Remote ........................................................................................................................................................... 45
Activities ......................................................................................................................................................... 47
Devices ........................................................................................................................................................... 48
General ........................................................................................................................................................... 50
Find hue bridge .............................................................................................................................................. 50
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Sync remote ................................................................................................................................................... 50
Troubleshooting....................................................................................................................................... 51
Setup problems .................................................................................................................................................. 51
Wi-Fi problems ................................................................................................................................................... 53
Add missing commands to your Harmony Ultimate .......................................................................................... 53
Harmony Ultimate is not detected by my computer ......................................................................................... 53
Devices do not respond to Harmony Ultimate .................................................................................................. 53
Harmony Ultimate does not charge ................................................................................................................... 54
Support .................................................................................................................................................... 54
Find answers to questions online ...................................................................................................................... 54
Logitech Harmony remote knowledge base .................................................................................................. 54
Logitech Harmony remote user forum .......................................................................................................... 54
Contact customer support: ................................................................................................................................ 54
Copyright ................................................................................................................................................. 54
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About this Manual
This manual contains both internal links to other parts of the manual and external links to other sources of
information. Internal links appear like this and external links appear like this.
Illustrations in this manual were accurate at the time of publication.
Terms used in this manual
Harmony Ultimate system: includes the Harmony Hub, the Harmony Ultimate remote, MyHarmony, and the
Harmony App.
Harmony Ultimate remote: the physical remote control that comes with Harmony Ultimate.
MyHarmony: the account that saves all your setup information in the cloud. You can access your MyHarmony
account either on your computer through myharmony.com, or through the Harmony App.
Harmony App: the remote control app that runs on your smartphone or mobile device.
At a Glance
Features
The Harmony Ultimate remote provides maximum flexibility for controlling your home entertainment system.
Choose whether you prefer to use the Ultimate remote or your smartphone to control your entertainment devices
(TV, cable or satellite box, DVR, game console, etc.) and home automation devices (IR controllable light bulbs,
vacuum cleaners, motorized blinds, etc.).
Switch between watching cable TV, watching your Roku, or playing a game with one touch. You can program your
Activities to be as simple and general as you want or as complicated and precise as you want. Whatever you like to
do, one touch can take you from one Activity to the next, powering off and on the right devices and adapting the
remote control to send the right commands to the devices you’re currently using.
MyHarmony will guide you through the setup process. Once your setup is saved in the MyHarmony cloud, you have
the ability to turn any supported smartphone into a remote that functions as a Harmony Ultimate remote.
For suggestions on how to optimize your Harmony and for unique setup solutions, please visit our Harmony user
community forums for ideas (English only).
Know your Harmony Ultimate
Open your Harmony Ultimate box and familiarize yourself with the components.
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1. Harmony Ultimate
remote
2. Charging cradle
2a. Remote power
adapter
3. Harmony Hub
3a. Micro USB power
connector
3b. Hub power adapter
3c. IR Mini blaster
connector
3d. IR mini blasters (x2)
3e. Pair / Reset button
Features of the remote control
1. Off button: Power off your current Activity.
2. Audio/video controls: Perform standard AV functions.
3. Favorites: Display a list of your Favorite Channels.
4. LCD touch screen: View, launch and edit Activities and
Favorites, use the onscreen number pad, change settings, and
get Help.
5. Directional controls: Navigate up, down, left and right in
menus on your TV, DVR, game console or other media source.
6. Exit: Leave a listing or menu on your TV screen.
7. OK: Press to select an option on your TV screen.
8. Volume control
9. Mute
10. Satellite/cable controls:
DVR: Opens the record/ play menu.
Guide: Opens satellite or cable program listings.
Info: Provides program information.
11. Color coded navigation buttons: Perform cable, satellite or
Blu-ray functions
12. Home: Display your Activities on the remote screen.
13. Menu: Display the menu on your TV, DVR, game console or
other media source.
14. Channel and page navigation.
15. Previous: Tune to the previous channel or navigate to a
previous screen in your media player.
16. IR Window: “Learn” IR (infrared) commands from another
remote.
17. Micro-USB port: Connect Harmony Ultimate to your
computer to program it.
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Charging your remote
To charge your remote, use the charging
cradle.
Harmony Hub and IR mini blasters
Whether you use a mobile device or your Harmony Ultimate remote control, the hub stores your setup information
and communicates between your remote control and your entertainment center devices. The hub communicates
with other devices by Wi-Fi, IR (infrared), and Bluetooth signals, depending on the device.
IR mini blasters extend the range of the Harmony Hub allowing you to control devices that are on other shelves or
outside of your cabinet, such as a television.
How your Harmony Ultimate works
Devices
Devices are the components of your entertainment system. Examples of devices are:
TV set
Cable or Satellite set top box
Audio Visual (AV) receiver
DVD player
Game console
Gather the manufacturer and model number information for each of your devices and record it on the next page of
this user guide. Also write down how devices are connected to one another and the input they must be on. For
example, to watch a movie you might have your television set to input (or source) "HDMI 1" and your AV Receiver
set to input "DVD". Having this information collected ahead of time will make setup much easier.
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TV Manufacturer
__________________________________________________________
Model # ______________________
What’s connected?
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
AV Receiver Manufacturer
__________________________________________________________
Model # ________________________
What’s connected?
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Device_____________________________Input___________________
Cable/Satellite Box Manufacturer
__________________________________________________________
Model # _________________________
DVD/Blu-ray Player Manufacturer
__________________________________________________________
Model # ______________________
Other Device Manufacturer
__________________________________________________________
Model # _________________________
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Activities
Activities define the way you use your remote controlled devices. Examples of Activities are:
Watch TV
Listen to Music
Watch a Movie
Play a Game
To create an Activity, you need to know some basic information about how your devices interact with each other in
that Activity. For example, to create a basic Watch TV Activity, you need to know:
Which devices you will use. In most cases, you need the following devices:
A TV set
A video source, such as a cable or satellite set top box
Which device is used to control the volume
Which device is used to change channels
Which input is used on the TV set to view the video source
Inputs determine how your devices are connected. For example, if your DVD player is connected to the Video 2
input on your TV, then the TV must be set to Video 2 to display the DVD’s picture. More information is provided
about inputs in the instructions for Adding a Watch TV Activity.
Favorites
The Favorites screen allows you to view your predefined favorite TV channels and station icons (where available).
Using the MyHarmony website you can select up to 50 Favorite Channels to display on the remote. Selecting a
Favorite Channel will start your “Watch TV” Activity, if it’s not already started, and tune directly to that channel.
Using the touch screen, you can add, remove and reorder your Favorite Channels right on the remote. The Harmony
App on your smartphone allows you to customize Favorite Channels unique to each smartphone. Changes made on
your smartphone or on your Harmony remote only affect the device on which they are made and will not be
reflected on the other devices.
myharmony.com
http://myharmony.com is the website where you configure your Harmony Ultimate. By connecting your Harmony
Ultimate to your Mac or Windows computer and following the instructions at MyHarmony, you can enter your
device information, create Activities, and choose your Favorites. With this information, MyHarmony will configure
your Harmony Ultimate to control your entertainment system. You can return to MyHarmony any time to update
your configuration, although many settings can also be maintained directly on Harmony Ultimate as well. There are
minimum system requirements for using MyHarmony on your computer. The following operating system/browser
combinations are supported:
Desktop Browser
Mac
PC*
Internet Explorer 8+
×
Chrome 16+
×
Firefox 11+
×
×
Safari 5.1+
×
* Windows Vista and XP support 32 bit browsers
* Windows 7 and 8 support both 32 and 64 bit browsers
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Using a smartphone for a remote control
In addition to the remote control that comes with your Harmony Ultimate, you can use a smartphone with the
Harmony Control App as a remote control. Your smartphone will communicate with the Harmony Hub over Wi-Fi
allowing the hub to control your devices. Find out if your mobile device is supported.
Powering your system off
The Off button on the Harmony Ultimate remote powers off all of the devices for an Activity with one touch. For
example, in a Watch TV Activity that uses a TV, Cable Box, and AV Receiver, pressing the Off button will power off all
three devices at the same time.
The Harmony Ultimate knows the current state of the devices it controls by remembering the last Activity you
selected. For example, if you switch from watching cable TV to watching a DVD, the Harmony Ultimate knows that it
doesn’t need to power the TV off and back on; it just leaves the TV turned on. It also it knows that it needs to power
off the cable box and power on the DVD player.
Interference with Harmony Ultimate
Avoid operating your devices using the original, manufactures remote control or by powering it on and off using the
buttons on the device itself as doing so will cause Harmony to become out of sync with your devices. For example, if
you select the Watch TV Activity and then use your TV remote to turn off the TV, the next time you want to select
an Activity, the Harmony Ultimate will think that your TV is already powered on and will not turn it on. Other things
that can confuse the Harmony Ultimate include inter-device communication that turns devices on or off, such as
HDMI-CEC or SCART (in Europe). For more information about HDMI-CEC, see the FAQ.
If the Harmony Ultimate becomes out of sync with your devices, you can use the Help function on your remote to
bring the TV back in sync. For more information about the Help function, see the sections Help menu and
Troubleshooting.
Harmony Ultimate First Time Setup
The first time you set up your Harmony Ultimate remote, MyHarmony walks you through the setup process and
stores your settings in your personal account in the cloud. From there your settings can be transmitted to your
Harmony Hub, your Harmony Ultimate remote control, or any supported mobile device that can be used as a
remote. If anything ever happens to your Harmony Hub or remote control, you can use these saved settings to set
up a new system with ease.
Hardware setup
There are a few steps to setting up your Harmony Ultimate hardware:
1. Connect your Harmony Hub to a power outlet.
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2. Place the hub inside your entertainment system.
3. Connect the IR mini blasters to the ports on the rear of the Harmony Hub.
4. Place one mini blaster on top of your entertainment system to control your TV; place the other mini
blaster inside your cabinet on a different shelf from your hub.
Now you’re ready to program your system.
Your MyHarmony account
To use your Harmony Ultimate, you will need an account where you can enter and save the details for your devices,
Activities and Favorites.
Using your web browser, go to http://www.myharmony.com and click the Sign In button in the upper right corner.
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If this is your first time using MyHarmony, click Create Account and follow the instructions to create your account.
If you already have a MyHarmony account, you can add your Harmony Ultimate to that account. Enter your account
information in the “Existing Users—Sign In” section on the right. When you sign in to your account, you will see the
“Remote Gallery” page where you can access your existing Harmony remotes, or choose to add your new Harmony
Ultimate. If you have already set up devices and Activities for another Harmony remote, you will be able to re-use
that information when setting up your Harmony Ultimate.
Installing the setup plugins
If you are creating a new account or accessing an existing account on a new computer for the first time, you will
need to install two plugins: Microsoft Silverlight and the Harmony Browser plug-in.
To install the required plugins, follow these steps:
1. Click the Silverlight plugin button and follow the instructions to complete the Microsoft Silverlight
installation. (This step will be skipped if MyHarmony detects that you already have a compatible version
of Silverlight installed.)
2. Click the MyHarmony plugin button and follow the instructions to complete the MyHarmony plugin
installation.
3. When both plugins are installed, your browser will automatically refresh and continue the set up
process.
Tip: if the browser does not refresh, close and re-start the browser; then return to MyHarmony.
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Connecting the remote to the computer
Whether you are creating a new account or adding Harmony
Ultimate to an existing account, you will be asked to connect
Harmony Ultimate to your computer using the USB cable
provided.
Once connected, it may take several seconds for Harmony
Ultimate to be detected by MyHarmony before you can proceed.
When the welcome page appears, familiarize
yourself with the information it contains and
then click Next to see the Software License
Agreement.
Read the Software License Agreement, then click Accept and
Continue to begin setup.
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Getting help with online setup
There is online help available for some of the steps of the setup process. If there is help available for the screen you
are viewing, you will see Help in the upper right corner.
If Harmony has additional information about a device you have added to your account, you will see an information
icon next to it.
In addition, Harmony Ultimate Support FAQs are accessible at: http://www.logitech.com/en-us/support/harmony-
ultimate?
In some sections of this manual, links are provided to take you directly to relevant sections of the FAQ.
For more support options, refer to the Support section of this manual.
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Connecting to Wi-Fi
Connecting your Harmony Hub to your Wi-Fi network has multiple advantages, such as enabling use of the Harmony
app, providing Philips hue lighting control, and wirelessly syncing settings between your remote and your
MyHarmony account.
Select your home Wi-Fi network. If a password is required, you are prompted to enter it. Click Next when you are
finished.
NOTE: Harmony Ultimate supports 2.4GHz 802.11 b/g/n wireless networks with WPA, WPA2-AES,
and 64/128 bit WEP encryption.
If you have problems connecting to the Wi-Fi, please refer to Wi-Fi problems.
Setting up Devices to control
The first step to setting up Harmony Ultimate is to tell MyHarmony what devices you have in your entertainment
system.
When you have your device information collected (as described in the Devices section) and are ready to begin, click
Next.
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Copying setup information from another Harmony remote
If you have a previous Harmony remote such as Harmony One, Harmony 1100 or Harmony 880, you can reuse the
device and Activity settings from that remote to program your Harmony Ultimate. If you do not have a previous
Harmony remote, skip to the Adding Devices section below.
To copy a previous Harmony remote’s settings, click the Copy button shown below. You will be asked to enter the
ID and password for your previous account. When you do, the settings will be copied and applied to your Harmony
Ultimate account.
Once your settings are copied, you will be able to add more devices or Activities and modify your settings.
Adding Devices
To add devices during setup, enter the manufacturer and model number when prompted:
Carefully enter the manufacturer or brand of your first device followed by the model number. Harmony will
automatically correct for common errors such as zeros or ones being confused for the letters '0' or 'I' and will
provide suggestions if the entered device cannot be found.
Serial numbers found on your devices should not be entered as they are unique and cannot be used to identify the
device you have. It is important to enter manufacturer and model information correctly because not doing so may
cause devices to change to the wrong input, miss commands, or not function at all during Activities.
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Repeat this step by clicking "Add Device" until all of your devices have been entered.
Most devices are recognized by MyHarmony, and when you add the device you are automatically prompted to
enter the information required to correctly set up that device.
Adding an unknown device
CAUTION: This process should only be used if you cannot find a match for your device.
The database of devices on MyHarmony contains over 225,000 of the most common devices.
1. If MyHarmony is unable to find your device you will be prompted to double check the information
entered. In some rare cases you may need to add a device that is not contained in the database. If your
device is not found, select Yes, I'm sure that's it and click OK to proceed to teach myharmony.com about
this new device.
2. Click Select your device type to display a list of device types.
3. Select the device type that best describes your device and click Next. Based on your selection, another
page displays to get more information about your device.
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4. Check the box for each item that applies to your device. This will help setup determine which commands
are appropriate for your device. Click Next.
5. If you have the original remote for the device, click yes then click Next. Having the original remote will
help you set up the device Using the teach commands function to add a device feature.
6. Follow the instructions to set up your device.
Using the teach commands function to add a device
In some cases, your device may not be recognized, or it may have been manufactured in different versions that
require additional information to be set up properly. MyHarmony will recognize when this is necessary and guide
you through the Teach Commands process to identify and set up your device.
To add a device using Teach Commands:
1. Enter the manufacturer and model number for your device.
2. Confirm the device information and click Yes.
3. If you have the original remote for the device, click Yes. If you do not have the original remote, click No
and follow the instructions.
4. Click Next.
5. Prepare to use your original device remote to teach your Harmony Ultimate a few commands. Point the
end of the original remote at the sensor on the back of your Harmony Ultimate, as shown:
6. Follow the instructions to push buttons on the original remote to teach commands to the Harmony
Ultimate.
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Tip: If your Harmony remote is having problems learning IR commands from your original remote,
one or more of the following ideas may help:
Minimize the amount of light that could interfere with the learning process by blocking out sunlight or turning
off the lights.
Install new batteries in the original remote. If the batteries are low, the signal coming from your original
remote may be too weak for the Harmony Ultimate remote to detect.
Press or tap the button on your original remote as you would during normal use. If you still have problems
learning IR commands, gradually increase the time for which the button is pressed until you reach 1-2 seconds.
If you still have trouble teaching the commands, start with the remotes 2 inches apart. Then try again, slightly
increasing the distance each time (2.5 inches, 3 inches, etc.).
Try varying the angle at which the commands are sent from the original remote to the Harmony Ultimate.
Ensure the device's original remote is sending infrared (IR) commands. If the device's original remote is able to
control the device when in a different room or when covered by a blanket then it is likely not an IR remote and
cannot be learned or controlled by Harmony.
Setting up and testing Activities
After you have added devices, you can create Activities that manage how you use your devices together. For
example, if you have a TV, AV receiver, and cable or satellite box, you will want to control all of these devices when
you watch TV. To control all of these devices together, create a Watch TV Activity.
Adding a Watch TV Activity
When you are initially setting up your Harmony remote, you'll be guided through setting up the Watch TV Activity.
Pressing Watch TV on your new Harmony Ultimate will turn on your television, your cable box, and any other
devices that you've specified for the Watch TV Activity.
To add a Watch TV Activity:
1. The Watch TV Activity configuration step will begin automatically the first time you finish adding devices
to your account. You will be able to configure other Activities later, such as Watch a Movie, Listen to
Music and Play a Game.
2. Choose the devices you want to use in your Activity. MyHarmony will recommend the devices you have
added based on their typical use. You can include or exclude devices from the Activity at this stage.
Select or deselect devices if appropriate and click Next.
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3. Choose the device you use to change channels. The recommended device is pre-selected.
4. Choose the device you use to control volume. The recommended device is pre-selected.
5. Select the input your television must be set to when you are viewing TV.
6. If you have additional devices configured for this Activity, you are prompted to choose their input
settings.
7. Answer any additional questions that MyHarmony asks. The questions you are asked depends on the
specific devices you added.
8. Confirm that the devices and inputs are correct for your Watch TV Activity and click Done.
The following is an example of the completed Watch TV Activity setup.
Adding more Activities
When you have completed adding your Watch TV Activity, you can add the other Activities that you want your
Harmony Ultimate to control. The types of Activities that MyHarmony offers you depends on the types of devices
you have added. You can add multiple Activities based on each type of Activity offered, such as Watch TV, Watch
Movie, or Play Game. For example, it is recommended that you use the Watch Movie Activity for watching a movie
on your DVD player, and you can create a second Watch a Movie Activity to stream Netflix from your SmartTV or
PlayStation 3. You will be prompted to provide a unique name for each activity. The setup process for these other
Activities is similar to Watch TV. Depending on the devices you’re using, additional questions may be asked during
the setup process.
Although the Custom Activity type is always offered as an option, it is an advanced feature and should only be used
if you are setting up unusual devices and Activities such as light controllers, fans, home appliances, climate control
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devices, etc. Refer to Custom Activities for more information.
Adding a Watch Movie Activity
1. Click Add Activity.
2. Select Watch a Movie.
3. Click Next.
4. Choose the devices you want to use in your Activity. MyHarmony will recommend the devices you have
added based on their typical use. You can include or exclude devices from the Activity at this stage.
Select or deselect devices if appropriate and click Next.
5. Choose the device you use to control volume. The recommended device is pre-selected.
6. Select the input your television must be set to when you are watching a movie.
7. If you have additional devices configured for this Activity, you are prompted to choose their input
settings.
8. Answer any additional questions that MyHarmony asks. The questions you are asked depends on the
specific devices you added.
9. Confirm that the devices and inputs are correct for your Watch a Movie Activity and click Done.
Custom Activities
Most Activities should fit into one of the Activity types offered. The Custom Activity type is recommended only for
home appliances such as light controllers, fans, climate control devices, etc. The Custom Activity does not provide
optimized defaults such as button customizations, Activity icons, and Favorite Channels as the other predefined
Activity types do. These may be configured manually from MyHarmony once setup is complete. Refer to How to
map buttons to your remote for additional information.
Special Devices
Some types of devices require that you change or manipulate some aspect of them in order for them to be
controlled by Harmony Ultimate. If you have an RF-only device, a device that understands multiple IR languages, or
a device that does not accept IR input at all, you will be notified of this during setup. Look for that flags it.
Examples of these devices are:
RF devices: some devices, such as DirecTV or Dish Network cable boxes, are controlled using RF (Radio
Frequency) signals. If your device’s original remote can operate from a different room, then it is likely using a
RF signal. Some of these devices allow them to switch into an IR (infrared) mode that allows Harmony to
control them.
Multi-Code devices: some devices may be controlled using multiple different IR (infrared) signal versions.
MyHarmony will use the most common version. However, if it does not work you may return to MyHarmony
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and teach a command from your original remote so Harmony knows which version to use.
Bluetooth Devices: Harmony Ultimate works with the PS3, Wii, and Wii U game consoles over Bluetooth. The
Harmony remote will help you connect to these devices the first time they are used. Other Bluetooth capable
devices such as television keyboards are not supported. For more information, see these articles::
Control Sony PlayStation 3 with the Harmony Ultimate
Control Nintendo Wii with the Harmony Ultimate
Setting up Favorites
With your devices added and Activities set up, you can now add Favorites. Favorites are up to 50 television channels
you watch most often.
NOTE: Favorite Channels are associated to your primary Watch TV Activity. If you have multiple
Watch TV Activities, you will be prompted to select which one the Favorite Channels should be
associated with. Favorite Channels cannot be used across more than one Watch TV Activity.
Follow these steps to add Favorites to the Watch TV Activity. On the Select Your Favorite TV channels page:
1. Select your country and enter your zip/postal code.
NOTE: Favorite Channel information may not be available for all country and zip or postal code
locations. Refer to Setting up Favorites manually for more information.
2. Click Search. The list of service providers for your zip code displays.
3. Select your service provider.
4. Click Next.
The channels list for the selected provider displays:
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TIP: 25 of the most popular channels for your provider are pre-selected. You can filter which
channels are displayed by entering a network name, or by viewing the Popular Channels or All
Channels tab.
Select your Favorite Channels. Selected Favorites are shown with a gold star in the first column. You can
select up to 50 Favorites by clicking on the stars.
5. When you have selected all of your Favorite Channels, click Next. The Manage Favorite Channels page
displays:
Use this page to arrange your Favorites in the order you want to see them on your Harmony Ultimate
screen. You can drag and drop each channel icon to move or remove it from the screen as desired. You
can also add a new Favorite Channel manually if it is missing, or upload your own Favorite Channel icon
by clicking Modify a Favorite Channel.
6. Click Finish when you are done.
Setting up Favorites manually
If no channel provider or channel list is available for your area, you can set up Favorites manually by entering the
channel names and numbers rather than using a channel list.
1. Select your country.
2. If channel information is not available for your country, the page will remain as is, and Next will be
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enabled.
3. If channel information is available for your country but you service provider is not listed, select Manual
channel setup.
4. Click Next.
5. Enter the Channel Name and Channel Number for each Favorite Channel. The Browse button allows you
to select an image to represent each channel.
6. Click Add More to add more Favorite Channels.
7. Click Save when you are finished.
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Syncing your Harmony Ultimate
To complete your first time setup, MyHarmony will perform a sync operation to save all of your setup details and
update your remote. When prompted, click Sync to continue.
Tip: It is important to sync your remote whenever you make changes directly on the remote, so that
your MyHarmony account is current with all of your desired changes. If you set up your Harmony
Ultimate to communicate using Wi-Fi, all settings changes and syncs will happen wirelessly.
Using your phone as a remote
You can also use the Harmony app on your smartphone to access your MyHarmony account and use your phone as
a remote. To get started with the Harmony app, go to the app store for your device, and download the Harmony
app. (In the iTunes store, search for “Harmony Control”)
Upgrading your Harmony Ultimate firmware
When new firmware is available for your Harmony Ultimate, it will automatically be applied the next time you sync
your remote. The remote may reboot multiple times during this process. Once the firmware update is complete,
your Harmony Ultimate will sync with MyHarmony as usual.
If you have set up your Harmony Ultimate to communicate using Wi-Fi, your remote will automatically notify you
when a firmware update is available. If you do not use Wi-Fi, you will have to plug your remote into your computer
and open MyHarmony to find out when a firmware update is available.
Testing your setup
Once you have completed the setup process you may begin using your remote in your living room. Please ensure all
of your devices are powered off, then start an Activity by tapping on it from the Harmony Ultimate remote screen.
To test your setup:
1. Make sure that all of your devices are turned off.
2. Tap an Activity such as Watch TV from the Harmony Ultimate remote LCD screen.
3. Confirm that the Activity has started correctly and that you can hear sound and see video. If it has, select
Yes, everything started correctly. If something is not working properly, the tutorial may help to correct it
or you may have to visit MyHarmony.
If you discover any setup problems during these tests, see Setup problems under Troubleshooting for more
information.
Using your Harmony Ultimate
After completing the first time setup to add your devices, create Activities, and choose your Favorite Channels, you
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are ready to use your remote. The following sections describe how to access the features you will use most often.
Activities
Tap the icon above the touch screen on your
Harmony Ultimate to see your Activities.
Tap an Activity to start it.
Your Harmony Ultimate will send all the commands to the necessary devices in your entertainment system. For
example, to Watch TV, Harmony Ultimate will turn on your TV, turn on your cable set top box, turn on your AV
receiver, set the input on your TV to HDMI 2, set the input on your AV receiver to HDMI 1.
The first time you start an Activity after setup, the Harmony Ultimate asks you to confirm that everything worked
properly. If you answer “no” the remote will walk you through troubleshooting steps.
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Switching between Activities
While an Activity is active, selecting another Activity will leave on or turn on necessary devices, turn off unnecessary
devices, and select the correct inputs for each of the devices. For example, when switching from watching TV to
watching a Blu-ray, Harmony Ultimate will leave your TV and AV receiver turned on, but will turn off your cable set
top box and turn on your Blu-ray player. Depending on how your AV receiver is set up, Harmony Ultimate may also
change the AV input from the TV to the Blu-ray player.
TIP: You don’t need to turn your system off in between switching Activities. Harmony Ultimate
remembers what is on and off and switches between Activities automatically.
NOTE: if you would like to keep a particular device on when switching to an Activity that does not use
it, this may be customized by signing into MyHarmony. For example: you may want to keep your
Xbox powered on while you switch to Watch TV so you may return back to Play a Game without
losing your game status. For more information, refer to the support article for setting devices to stay
on.
Activity commands
When your Activity starts, all the buttons on Harmony Ultimate are configured to control that Activity. For example,
in a Watch TV Activity, the volume button will control your AV receiver while the Play and Pause buttons and the
directional navigation will control your cable or satellite set top box. In addition, the screen on the remote is able to
display all the available commands for each device that is participating in the current Activity.
Gesture control
Each Activity allows you to control your devices using simple swipes and taps on the Harmony Ultimate screen.
Eleven different gestures are supported:
Swipe up
Swipe up and hold
Swipe down
Swipe down and hold
Swipe left
Swipe left and hold
Swipe right
Swipe right and hold
Tap
Double tap
Long press
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Each gesture performs a default command that depends on the current Activity. When you use a gesture, the action
associated with that gesture appears on the screen and activates.
Viewing current gesture commands
To see a list of commands associated with each gesture, swipe the up-arrow at the bottom center of the screen and
then tap the i in the upper right corner.
NOTE: Gestures are only available when an Activity is active.
Customizing Activity gestures
To change which commands are associated with each gesture:
1. Swipe the up-arrow at the bottom to bring up the gestures screen.
2. Tap the i in the upper right corner of the screen.
3. Tap the gesture you want to change.
4. Tap the device that you want the gesture to control.
5. Tap the command that you want the gesture to send.
Leaving gesture control mode
To leave gesture control mode, swipe the down arrow at the top center of the screen to return to the previous
screen.
Favorites
Tap the icon above the Harmony Ultimate screen to see your Favorite Channels.
Swipe up and down on the screen to scroll your Favorites. Tap any Favorite to tune to that channel.
TIP: If your entertainment system is off or if you are in another Activity when you select a Favorite,
Harmony Ultimate will automatically start the Watch TV Activity and tune to the selected channel.
Managing your Favorites
To remove Favorites or rearrange their positions on the Favorites screen, follow these steps:
1. Tap the icon above the Harmony Ultimate screen.
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2. Tap the icon at the bottom right of the Favorites screen.
3. Tap Edit.
4. Tap the “X” icon on each Favorite to remove it from your Harmony Ultimate.
5. Tap-and-hold on a Favorite to move it within the screen. When the icon changes color, you can drag it to
a new spot.
Devices
Your Harmony Ultimate is designed to control your devices as part of the Activities that you set up on MyHarmony.
Occasionally, you may need to access the full list of commands available for a particular device.
Tap the icon at the bottom right, then tap Devices to enter Device Mode and see a list of all your devices. You
can choose a device to see the complete list of commands for that device. At this time, the physical buttons on the
Harmony Ultimate will also control the selected device.
CAUTION: Do not power off or change any of your device’s inputs while in Device Mode. The remote
does not track state changes in Device Mode. You can adjust sound or picture settings, etc.; just don’t
turn devices off or on, or switch inputs.
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Advanced customization
Customizing Activities
You can add extra steps to an Activity if you want to customize it further. For example, your Watch a Movie Activity
can be set up to automatically send the Play command to start your movie.
To add steps to an Activity in your MyHarmony account:
1. Click Activities and select an Activity to customize.
2. Click Customize this Activity. The Customize: Activity Sequence page displays. In this example, the Watch
TV Activity is shown.
3. Add steps or delays to your Activity as desired.
Customizing buttons to perform a sequence of commands
A button sequence is a set of commands that can be grouped together and assigned to one button on your remote,
helping to automate certain tasks. Button sequences are sometimes referred to as macros.
To create a button sequence in your MyHarmony account:
1. Click Buttons.
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2. Select an Activity or device from the pull-down menu for the area of the remote you would like to create
a sequence for—screen or buttons, and click Go.
3. Click the Sequences tab on the right side of the screen
4. Click on Add Sequence. The Add Sequence page opens.
5. Enter a name for your sequence. Try using a name for your sequence that will represent what you are
programming it to do.
6. Add steps or delays to your sequence as desired.
7. Click Save when finished. Your Sequence will appear in the list.
8. Assign your button sequence to a single button as described in the next section, Customizing buttons
and on-screen commands.
Customizing buttons and on-screen commands
Harmony allows you to customize the commands that each button sends, or what commands appear in your
Activity list. These button mappings may be unique for each of your Activities. This allows each button or screen to
have different functions based on context. For example, in your Watch a DVD Activity, the yellow button may
perform the eject command, while in your Listen to Music Activity this same yellow button may be used to pull up
your Favorite preset.
When customizing your Harmony remote you may find that commands have slightly different names than those of
your original remote. For example, Select, OK, and Enter often perform the same action, but may be named
differently based on the original manufacturer.
Activities mode
When you select an Activity to map buttons for, the buttons only perform the assigned functions while the activity
is in progress for which they were mapped. If you want to assign a button function for all Activities, you will need to
do it for each individual Activity.
How to map buttons to your remote
1. Select the Buttons tab on the left hand side of the screen.
2. Select an Activity for the area of the remote you would like to create a sequence for (screen options or
remote buttons) and click Go.
3. Select a button on the illustration of the remote. You can scroll the illustration to see buttons at the
bottom of the remote.
4. Hover over a command to assign to that button and click on Long Press, Short Press, or Both to make
the selection.
5. Click OK.
NOTE: Each button on your remote can be assigned more than one command. For example, the Fast
Forward button on the top of your remote can be set up so that quickly pressing it (short press)
activates the Fast Forward function and holding it (long press) activates the Skip Forward function.
Device Mode
It is recommended that you do not map buttons while in Device Mode because the mapping will not carry over into
any of your Activities. Instead, select an Activity to map buttons for.
Controlling Phillips hue wireless lighting systems
Harmony Ultimate is able to communicate with Philips hue wireless lighting systems when your Harmony is
configured to use your home's Wi-Fi network.
Once paired with hue, a light bulb will appear in the lower left corner of your remote allowing you to control your
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Philips hue light bulbs.
Light, color, and brightness settings can be configured for each Activity. For example, you could turn on lights and
turn them blue when you watch TV, and dim the lights and turn them yellow for a movie. These settings can be
programmed as part of an Activity so that optimal lighting will always be set for each Activity. Refer to the Control
Phillips hue with Harmony Ultimate FAQ for detailed setup information.
How to get the most out of your Harmony Ultimate
You can prevent some common problems if you follow the tips in this section.
Important: use your Harmony Ultimate every time!
Always exclusively use your Harmony Ultimate or the Harmony App on your smartphone to control your devices. Do
not use other remotes to control your devices, or manually turn them on or off or change inputs. Harmony is unable
to track changes that it does not make and will continue to assume your devices are in the state that it has left them
in.
Use your smartphone as a remote control
If you have a supported mobile device, you can use an app on your smartphone to control your devices. The app is
very similar to the touch screen on your Harmony Ultimate remote. Your smartphone will communicate with the
Harmony Hub over Wi-Fi allowing the hub to control your devices. For more information about the Harmony App,
see the Harmony Smart Control Manual.
Find out if your mobile device is supported.
Adjust the power on delay
If your TV does not go to the right input when starting an Activity from an everything-off state, or does not go to any
input, try increasing the power on delay for your television. This feature is accessible in your remote’s Settings
menu and in your MyHarmony account. See the Delay settings section for more information.
Position the hub and set up hub assignments correctly for your setup
Traditional 'line of sight' required when operating most infrared remote controls is not required with Harmony
Ultimate. The Harmony Hub and IR mini blasters send a strong infrared signal that can reflect off walls and other
surfaces before reaching your devices.
Both the hub and IR mini blasters send strong IR signals and may control multiple devices within their range. Larger
obstacles such as walls, bookshelves or doors may prevent the IR signals from reaching your devices. If this is the
case, try repositioning your hub or IR mini blasters.
When used inside a cabinet, the hub or IR mini blasters can control all the devices within that cabinet. If your
cabinet contains devices on multiple shelves that are isolated from one another, a hub or IR mini blaster may need
to be positioned on each shelf. If it's not possible to reach a particular device with the hub or IR mini blasters then
you can choose to control it using the IR emitters within the Harmony Ultimate remote itself. Devices that are
configured to be controlled by the remote instead of the hub or IR mini blasters cannot be operated when using the
accompanying Harmony App on your smartphone. You must also point your remote at these devices when starting
an Activity or when you wish to control them. To set a device to be controlled by the remote:
1. Tap the icon on the Harmony Ultimate remote.
2. Tap Settings.
3. Tap Devices.
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4. Tap Hub assignments.
5. Select a device that you want to control using your Harmony Ultimate remote and not the hub or IR mini
blasters.
6. A menu of options for how to control the device is displayed.
7. Select Remote only.
Once you have set up your remote like this, it will prompt you to keep your remote pointed at your devices until it is
finished sending commands to your devices. Depending on your Activity, the Harmony Ultimate may send power
commands to your devices very rapidly after the Activity is launched. Keeping the remote carefully pointed at your
devices immediately after starting an Activity will help ensure the power and other commands reach your devices
successfully.
The Harmony Hub and connected IR mini blasters will by default all send infrared commands to your devices.
The Hub assignments menu mentioned above can be used to specify which of the Harmony Hub or IR mini blasters
should control specific devices, helping to optimize your system.
For example, if IR mini blaster 1 is placed inside your entertainment cabinet, assign all the devices in that cabinet (or
on that specific shelf) to be controlled by IR mini blaster 1. Only that IR mini blaster will send infrared to those
devices.
TIP: Devices controlled using the Harmony Ultimate remote and not the hub or IR mini blasters
require that you keep the remote pointed at them when starting an Activity, sending commands, or
using the Help feature.
Use the Help function to put the remote back in sync with devices
Sometimes Harmony becomes out of sync with your devices and confuses when they are on or off, or which input
they are on. This occurs when there is an obstacle between the device and the IR transmitters in the hub, IR mini
blaster, or remote; or if the devices are operated manually or by using their original remote control.
1. Harmony Ultimate can run through a series of questions to help identify the issue and correct it. Tap the
icon.
2. Select Help.
3. Answer Yes or No to the questions on the screen.
Based on your answers, your remote re-sends the necessary commands to synchronize it with your devices.
NOTE: If you use the Help feature frequently when powering on your devices or switching between
Activities, then there may be changes that can be applied to correct this. The Help feature should not
be necessary with a properly configured setup.
TIP: Before you use Help, make sure you take steps to address the problem: remove any obstacles
from the line of sight between your remote and your system, and only use the remote when it is
within range of your entertainment system.
For more information about using the on-remote Help feature, refer to the Harmony Ultimate On-Remote Help
FAQ.
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Use the Fix It Myself function to put the remote back in step with devices
Sometimes Harmony becomes out of sync with your devices and confuses when they are on or off, or which input
they are on. This occurs when there is an obstacle between the IR transmitters in the hub, IR mini blaster or remote;
or if the devices are operated manually or by using their original remote control. If you know what the problem is
you may bypass the Help feature and directly fix it yourself.
1. Tap the icon.
2. Select Fix it Myself.
3. Select the device to fix.
4. Tap the command you want the remote to send to the device.
Changing your Setup
Once you have completed the initial setup process on MyHarmony, you can make additional changes on
MyHarmony, such as:
adding or removing devices
creating, updating, or deleting Activities
managing Favorite Channels
reordering screen commands
changing the behavior of buttons
MyHarmony also allows advanced configuration changes such as:
adjusting a device’s power settings
adjusting a device’s input settings
adjusting device delays
fine tuning how Activities control your devices when they start and stop
Changing your setup with MyHarmony
Follow these steps to manage your remote setup on MyHarmony
1. Login to your MyHarmony account. The Remote Gallery displays.
2. Click the Harmony Ultimate image. If your remote is not connected to Wi-Fi, you will be prompted to
connect your remote to your computer to ensure that any changes made on-remote are saved back to
your MyHarmony account.
3. Make the desired changes, then sync your remote.
Syncing your remote
After changing settings on MyHarmony, be sure to sync your remote. This will update the remote with any setup
changes you have made. There are two ways to sync your remote:
If your Harmony Ultimate is configured to your home's Wi-Fi network, you can wireless sync any changes
made on MyHarmony with your remote without connecting it to your computer. To initiate a sync, tap the
icon, tap Settings, and select Sync remote. The remote, hub, and Harmony App on your smartphone will
automatically stay in sync with each other.
If your Harmony Ultimate is not configured to your home's Wi-Fi network you may still make changes on
either the remote or on MyHarmony; however you must connect the remote to your computer to sync these
changes. Connect your Harmony Ultimate remote using the supplied USB cable and click the Sync button in
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the upper right corner of the website.
Syncing your hub to MyHarmony
When connected to your home Wi-Fi network, the Harmony hub automatically synchronizes to any changes made
on MyHarmony. No special sync procedure is required.
Adding or deleting Devices
Adding a Device
1. Select the Devices tab on the left hand side of the screen.
2. Click Add Device. The Add Device page displays.
3. Carefully enter the manufacturer or brand of your device.
4. Carefully enter the model number.
NOTE: Harmony will automatically correct for common errors such as zeros or ones being confused
for the letters '0' or 'I' and will provide suggestions if the entered device cannot be found.
NOTE: Serial numbers found on your devices should not be entered as they are unique and cannot be
used to identify the device you have. It is important to enter manufacturer and model information
correctly because not doing so may cause devices to change to the wrong input, miss commands, or
not function at all during Activities.
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5. Click Add.
NOTE: After adding a new device to your account, be sure to associate it with an Activity.
Deleting a Device
1. Select the device to delete.
2. Click Delete This Device. The Delete Device confirmation displays.
3. Click Delete to remove the device from your list.
CAUTION: Deleting a device will affect any Activity that was currently using this device. This Activity’s
settings will have to be reviewed and updated on MyHarmony before it can be used from your
remote.
Modifying Device settings
You can also modify the way your Harmony Ultimate will control each of your devices. These topics are covered in
the Settings menu section of this guide.
CAUTION: The remote does not track state changes in Device Mode. Do not power off any devices or
change inputs while in Device Mode. Also, changes made to commands in Device Mode are not
reflected in your Activities' command list. It is recommended to make command modifications
directly within Activities instead of in Device Mode.
Adding or deleting Activities
Adding an Activity
1. Select the Activities tab on the left hand side of the screen.
2. Click Add Activity.
3. Select the type of Activity to add. The choices available depend on the devices you have added. You can
add more than one of each Activity type.
NOTE: Most Activities fit into one of the specific Activity types offered. The Custom Activity type is
recommended only for home appliances. The Custom Activity does not provide Favorite Channels or
require roles for the device being added. Button assignments may not correctly reflect what is expected
for this Activity, but can be changed as described in How to map buttons to your remote.
4. Click Next.
5. Enter a name for the Activity.
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6. Click Upload Icon to choose an icon from your system or accept the displayed icon. This icon will also be
used to represent your Activity on your Harmony Ultimate.
7. Click Next. The list of devices available for this Activity is displayed, with suggested devices checked.
8. Review the device list and clear any check boxes for unneeded devices.
9. Click the check the box for devices to add to this Activity.
10. Click Next.
11. Answer any questions about your Activity that MyHarmony asks.
12. Choose the input(s) for your Activity.
13. Review the settings for your Activity. The devices used are listed, along with the inputs and controls
used.
14. The devices that are not used are also shown at the bottom of the screen.
15. Click Done.
Viewing Activity settings
1. Click Activities. Your list of Activities displays.
2. Select the Activity to view.
3. Click View your settings. The Activity settings page displays.
4. Click Change to go to the Change Activity Settings page or click Close.
Changing Activity settings
1. Click Activities. Your list of Activities displays.
2. Select the Activity to change settings.
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3. Click Change your settings. The Rename Activity page displays. This is the first page in the process for
changing the Activity settings.
4. Follow the instructions to change the remaining settings for the selected Activity.
Deleting an Activity
1. Click Activities. Your list of Activities displays.
2. Select the Activity to delete.
3. Click Delete your Activity. The Delete Activity confirmation displays.
4. Click Delete to remove the Activity from your list. Any changes made will be lost, such as Activity
customizations and button assignments.
Managing your Favorites
This section describes how to manage your favorites from MyHarmony. For information about managing your
favorites from the remote control, please refer to Managing your Favorites in the Using your Harmony Ultimate
section.
Changing your location or channel provider
CAUTION: Selecting a new provider will reset all previously configured Favorite Channels.
If you move or change your TV channel provider, you will need to change those settings in your MyHarmony
account. Harmony allows you to configure one service provider and associate that to one primary Watch TV
Activity. To change your channel provider, follow these steps:
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1. Select the Favorites tab from the left hand side of the screen.
2. Click Edit Your Service Provider:
3. Follow the same steps performed during your first time setup to choose your location, TV provider and
new Favorites.
Adding, modifying and reordering Favorites
To add, modify or reorder your Favorites:
1. Select the Favorites tab from the left hand side of the screen.
2. Click Edit Your Favorite Channels. The Set up Favorites page displays. Current Favorites are shown with a
gold star in the first column.
3. To add or remove a channel from your Favorites, click the gold star beside that channel so it is
highlighted or grayed out. If the channel you want to add is not in the list, or is missing the icon or
channel number, you can add it on the next screen by clicking Next.
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4. On the Select Your Favorite TV Channels screen, you can drag and drop your current Favorites into the
exact order you want them to appear on your Harmony Ultimate. Here you can also drag a Favorite to
the trash can icon to remove it from your remote.
5. To add a Favorite Channel that does not appear in the list on the previous screen, select Add a Favorite
Channel to manually enter the name and number for that channel. Optionally, you can upload an icon
for that channel from your computer’s file system:
6. To modify the name, number or icon for a Favorite Channel, select it and click the Modify a Favorite
Channel link. Enter the channel name and channel number. You can also choose a channel icon from
your computer file system. Click Browse to select an image file.
TIP: you can also add, remove or reorder your Favorites directly on your Harmony Ultimate screen.
Personalizing your Remote
Customizing your background picture
The Harmony Ultimate remote comes with several choices of background images, or you can upload your own
image using MyHarmony.
Choosing an alternate background image
1. On your Harmony Ultimate remote, tap the Menu icon.
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2. Tap Settings, then tap Remote, then tap Background.
3. Tap a picture to use as the background for the remote. After tapping, you’re shown a preview and given
the option to accept it or go back.
Uploading your own background image
1. In MyHarmony, select the Settings tab on the left had side of the screen.
2. Click Change Remote Background Image.
3. Click the + over an available blank space under Custom Images.
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4. Click Browse.
5. Choose an image to upload, then click Next. Your image appears in the Custom Images area and is
highlighted for selection.
TIP: Select a darker colored photo so your Activity and Favorite Channel names are more easily seen.
PNG, JPEG and JPG file formats under 5 MB in size are supported. The minimum required resolution
is 240 x 320 pixels.
6. Click Done to choose the image you just uploaded.
7. Sync your remote. Now your image is used as the background for the remote, and appears as a
background option in the menus on the remote.
Customizing Activity icons
You can upload images to use as custom Activity icons. To upload and choose an image as an Activity icon, follow
these steps:
1. In MyHarmony, select the Activities tab on the left hand side of the screen.
2. Select the Activity whose icon you want to change.
3. Click Change your settings.
4. Click Upload Icon.
5. Choose an image to upload, then click Next.
6. Continue to click Next to complete the Change an Activity action sequence.
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7. On the last screen, click Done. The icon for the Activity is replaced with your image.
Customizing Favorite Channel icons
When you choose a Favorite Channel from the list of channels offered by your provider, a default icon for that
channel is provided. To choose a different icon for a channel, follow these steps:
1. In MyHarmony, select the Favorites tab on the left had side of the screen.
2. Click Edit Your Favorite Channels.
3. Click Next.
4. Click a channel icon. Use the scroll arrow to see more Favorites if the one you are looking for is not
visible.
5. Click Modify a Favorite Channel.
6. Click Choose Image.
7. Select an image and click Save. The icon for that channel is replaced with your image.
8. Click Finish.
Remote Control Menus
The icon on your Harmony Ultimate remote screen opens the menu for the remote. The following sections
describe the actions you can take using the menus on the remote.
Help menu
If your remote becomes out of sync with your devices, tapping Help from the remote control menu causes the
remote to attempt to fix this. First the remote control asks you questions to determine the current state of your
system, and then it sends a signal to the devices to bring the remote back in sync with the devices. When the signals
are complete, the remote asks you to confirm whether the problem was fixed. You can tap on Yes, No, or the down
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arrow to choose neither. If the remote control is not able to solve your problem, refer to the Troubleshooting
section of this manual for additional assistance.
NOTE: If you are using the Help feature frequently when powering on your devices or switching
between Activities, then there may be changes that can be applied to correct this. The Help feature
should not be necessary with a properly configured setup.
Fix It Myself menu
If your remote becomes out of step with your devices and you know what the problem is and how to fix it, you can
bypass some of the steps of the Help feature by choosing Fix it Myself.
Tapping Fix it Myself on the remote control menu opens a menu of devices that you can send commands to. Tap a
device on the list to see what options are available for that device. You can tap any of those options, or tap < to exit
that menu.
Devices menu
The Devices menu lists all devices you have added to your Harmony remote, regardless of whether or not they are
in an Activity. Tap a device on the list to see what options are available for that device. You can tap any of those
options, or tap < to exit that menu.
CAUTION: The remote does not track state changes in Device Mode. Do not power off any devices or
change inputs while in Device Mode. Also, changes made to commands in Device Mode are not
reflected in your Activities' command list. It is recommended to make command modifications
directly within Activities instead of in Device Mode.
Settings menu
After completing the first time setup process, many settings can be changed on the remote that let you personalize
your Harmony Ultimate or affect how it controls your entertainment system.
To access the Settings menu, tap the menu icon, then tap Settings.
The following sections describe how you can adjust settings related to your remote, your Activities and your
devices.
Remote
There are several features of your remote that you can customize to suit your preferences:
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Remote lock
You can temporarily disable the remote so that you can clean it without accidentally turning on or off any devices.
To lock the remote, tap Settings > Remote > Remote lock. Press and hold the physical Exit button on the remote
control to unlock the remote control for use.
Background
Tap Settings > Remote > Background and use one of the standard background images that come with the
Harmony Ultimate remote, or upload one of your own as described in Customizing your background picture.
Brightness
Tap Settings > Remote > Timeout and use the sliding controls to brighten or dim the remote control screen and
the button backlighting.
TIP: To extend remote battery time between charges, set the screen and backlight brightness to a
lower value.
Timeout
Tap Settings > Remote > Timeout and use the sliding control to lengthen or shorten the time after which your
remote screen goes dark.
TIP: To extend remote battery time between charges, set the timeout to a lower value.
Set time
The remote control should automatically be set to the correct time. If for any reason you want to change the time
on the remote, follow these steps:
1. Tap Settings > Remote > Set time.
2. Tap on the number you want to change.
3. Use the slider to change the highlighted number.
4. Tap Done.
To change from an AM/PM clock to a 24-hour clock, follow these steps:
1. Tap Settings > Remote > Set time.
2. Slide your finger across the switch to change the 24-hour clock from off to on.
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3. Tap Done.
Vibration
The remote vibrates to give you tactile feedback about when a tap, swipe, or other gesture (and in certain cases, a
button press) has been recognized by the remote. You can choose a different type of vibration or turn off vibration
altogether. To change the vibration setting, follow these steps:
1. Tap Settings > Remote > Vibration.
2. Tap the vibration option you prefer.
3. Tap < when your preferred vibration option is selected.
4. Tap Done.
TIP: To extend remote battery time between charges, disable vibration.
Tilt sensor
The remote display lights up when the remote control is moved. To turn off this feature, follow these steps:
1. Tap Settings > Remote > Tilt sensor.
2. Slide your finger across the switch to change the tilt sensor from on to off.
3. Tap Done.
You can turn the tilt sensor on again by following these steps and changing the switch to the off position.
Activities
Activity tutorial
The Activity tutorials run automatically the first time you start an Activity. Tutorials give you the opportunity to test
your Activities and make changes to them if they are not working correctly. The specifics of the tutorial vary
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depending on which devices you have, but the following steps show how an example Watch TV tutorial might work.
You can re-run the tutorial at any time:
1. Make sure that all devices are turned off. Tutorials assume that all devices are off when they begin.
2. Tap Settings > Activities > Activity tutorial.
3. Tap Watch TV.
4. Wait for the devices to turn on and for the TV to switch to the correct input.
5. Tap Yes or No depending on whether everything worked correctly.
6. If you tapped No, select the problem with the Activity and then follow the instructions to complete the
tutorial.
If you are unable to fix the problem using the tutorial, you can exit the tutorial by tapping Yes, and then use
MyHarmony to fix the problem. Refer to the Troubleshooting and Changing your Setup sections for more
information.
Inputs
If the inputs change for one or more devices, you can change the Activity settings to match them.
1. Tap Settings > Activities > Inputs.
2. Tap an Activity.
3. Tap a Device to change the input for.
4. Tap the new input, then tap < to return to the device.
5. Tap Done.
Startup screen
When you set up your Activities, a default startup screen was chosen based on what is usually best for that kind of
Activity. If you would prefer a different startup screen to be shown when you start an Activity, you can change it by
tapping Settings > Activities > Startup screen. The available startup screens vary depending on the Activity chosen.
For example, you can choose between Favorites, gestures, commands, and numbers for the Watch TV Activity.
Set icons
When you set up your Activities, a default icon to represent the Activity on the remote control was chosen based on
the type of Activity. If you would prefer a different icon for an Activity, you can change it by tapping Settings >
Activities > Set icons.
TIP: You can also upload your own custom Activity icons by visiting MyHarmony. Refer to Customizing
Activity icons for more information.
Devices
There are many customizable characteristics to each device, such as:
how long they take to power on
how quickly they respond to key presses
how they switch between inputs
The most common device settings can be configured directly on your Harmony Ultimate remote or by using the
accompanying Harmony App on your smartphone. More advanced settings require you to visit MyHarmony.
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Delay settings
From the Delay Settings menu, you can change delays, reset the delays to their factory settings, or read these
descriptions of the types of delays:
Power on: The time your device needs to power on, warm up, and be ready to receive additional commands.
Inter-key: The time your device needs before being ready to accept another command.
Inter-device: The time your remote waits between sending commands to different devices within the same
Activity.
Input: The time your device needs to be ready to accept another command after switching inputs.
Change delays
The following types of delays can all be changed through the Change Delays menu:
Power on: The time your device needs to power on, warm up, and be ready to receive additional commands.
Tap > Settings > Devices > Delay Settings > Change Delays > (Device Name) > Power On and then use slider
to set.
Inter-key: The time your device needs before being ready to accept another command. Tap > Settings >
Devices > Delay Settings > Change Delays > (Device Name) > Inter-key and then use slider to set.
Input: The time your device needs to be ready to accept another command after switching inputs. Tap >
Settings > Devices > Delay Settings > Change Delays > (Device Name) > Input and then use slider to set.
Inter-device: The time your remote waits between sending commands to different devices within the same
Activity. Tap > Settings > Devices > Delay Settings > Change Delays > (Device Name) > Inter-device and
then use slider to set.
Reset delays
Resets all delay times to their factory specifications.
Hub assignments
By default, IR signals are sent at the same time from the Harmony Hub and both IR mini blasters in order to control
your equipment. This default works for the vast majority of configurations. If you have an advanced set up such as
multiple televisions or multiple set top boxes that are of the same manufacturer, then you may need to isolate
signals to only one IR mini blaster. To change this behavior:
1. Tap > Settings > Devices > Hub assignments > (Device Name).
2. Tap one of the options for controlling the device.
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Refer to Position the hub and set up hub assignments correctly for your setup for more information about this
feature.
General
The General menu:
provides information about your remote and hub status
displays your MyHarmony email ID
allows you to factory reset your remote
allows you to review our open source code license notices
About
Model: Displays “Harmony Ultimate” which is this remote’s model number.
Firmware: The firmware numbers of the Harmony Ultimate remote and Harmony Hub should be the same. If
your Harmony is configured on your home's Wi-Fi network you will be notified when a new firmware version is
available. To view the most recent firmware versions visit: forums.logitech.com and search for "Release
Notes”.
Wi-Fi Network: Notifies you if your Harmony is configured to your home's Wi-Fi network or if there are any
connection problems.
Hardware: Displays the hardware version number.
Account
Displays your MyHarmony email ID and the most recent time when your Harmony Ultimate was synced with your
MyHarmony account.
Reset
Resets your remote to the original factory settings and removes any device or Activity information. Your account
information on MyHarmony will remain intact.
CAUTION: If your remote is not behaving as expected, refer to the Troubleshooting section. If
buttons are not behaving as expected, refer to Add missing commands to your Harmony Ultimate.
Legal notices
Tap > Settings > General > Legal Notices to read legal information relevant to the Harmony Ultimate remote
control.
Find hue bridge
Scans your network for a hue bridge and if it finds one, offers to pair your Harmony Ultimate with it. Refer to
Controlling Phillips hue wireless lighting systems for more information.
Sync remote
Settings made directly on your Harmony Ultimate remote automatically sync with your MyHarmony account if your
Harmony is configured to use your home's Wi-Fi network. Any configuration changes made on either your Harmony
Ultimate remote or accompanying Harmony App for your smartphone also automatically stay in sync.
Changes made from MyHarmony must be manually synced with your Harmony Ultimate remote. If you are
configured using Wi-Fi this can be done from either your remote or Harmony App by tapping > Settings > Sync
remote. If your Harmony Ultimate is not configured on Wi-Fi, please connect the remote to your computer using
the supplied USB cable and click Sync in the upper right corner after any changes are made on the website.
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Troubleshooting
Setup problems
Once you complete the setup process through MyHarmony, your Harmony Ultimate remote control should work
properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your
problem here, the Harmony Ultimate user community and online support articles can also help troubleshoot unique
issues. Refer to the Support section for more information.
Symptom
Possible Cause
Solution
See Also
I tap an Activity and
one or more devices
does not turn on
The remote is out of
sync with your
devices
Use Help or Activity tutorials to restore
synchronization.
Harmony Ultimate
On-Remote Help
By default all devices
are assigned to the
hub and blaster. If
one or more of your
devices needs to be
controlled by the
remote you will
need to assign it to
remote
Remove any physical obstructions or
reposition the mini blasters and try
again. If that doesn’t solve the problem,
use Help or Activity tutorials to restore
synchronization.
Harmony Ultimate
On-Remote Help
Position the hub and
set up hub
assignments
correctly for your
setup
The inter-device
delay time is too
short
Set the inter-device delay time to a
longer interval. Refer to Change delays.
Harmony Ultimate
doesn’t switch
between activities
without using the
Help feature
My devices turn on
but the wrong input
is selected
The power on delay
for your device is too
short
Change the delay time using your remote
or with MyHarmony
Change delays
Harmony Ultimate
activities do not work
when first powering
on devices
The wrong device
information is being
applied
Make sure you entered the correct brand
and model numbers for your devices.
The wrong input was
selected for that
Activity during
configuration
Correct the input settings using your
remote by following the steps in the
Activities section, or in MyHarmony by
following the steps in Changing Activity
Changing the inputs
of an activity on the
Harmony Ultimate
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Device is not
changing channels
properly
The inter-key delay
time is too short
Change the delay time using your remote
or with MyHarmony as described in
Harmony Ultimate sends commands
slowly in activities
Change delays
Depending on the
device, a different
sequence of buttons
may be required to
change channels
Fix the channel tuning settings in
MyHarmony:
1. Sign in to your MyHarmony
account.
2. Click the Harmony Ultimate image.
3. Click Favorites.
4. Click Adjust How You Change
Channels.
5. Select the method for changing
channels that is used by your
original remote and click Save.
An Activity works
when I select it as
the first Activity
when I power on my
system, but not
when I select it
while I’m using
another Activity
The inter-device
delay time is too
short or too long
Change the delay time using your remote
or with MyHarmony as described in
Harmony Ultimate doesn’t switch
between activities without using the
Help feature
Change delays
I want to add a new
Activity or change
how an Activity is
defined
Go to MyHarmony and follow the steps
for Adding more Activities or Changing
Activity .
The right devices
turn on but the
play/stop/other
buttons don’t
operate the device.
Accurate device
operation
information was not
available for your
device
Follow the steps for Customizing buttons
and on-screen commands
One or more devices
does not respond to
the Harmony system
There is a physical
obstruction between
your remote and
your hub
Remove any physical obstructions or
change how your Hub assignments
control your devices.
One or more of your
devices needs to be
controlled by the
Harmony remote,
not the hub
Configure the remote to send IR
(infrared) signals directly to devices:
1. Tap the icon on the remote.
2. Tap Settings > Devices > Hub
assignments.
3. Select the device that is not
responding.
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53
4. Select the Remote only option.
Once you have set up your remote like
this, the remote will prompt you to keep
it pointed at your devices until it finishes
sending commands.
There is electrical
interference from
Wi-Fi, Bluetooth, a
microwave oven, a
cordless telephone,
or some other
device.
Turn off power to possible sources of
interference and try again.
The incorrect
manufacturer or
model number was
entered for the
device
Verify the manufacturer and model
number to make sure it is correct in your
Harmony setup.
Wi-Fi problems
If you are having trouble getting your Harmony Ultimate to communicate with your Wi-Fi network, please read the
Harmony Ultimate Not Able to Connect to Wi-Fi FAQ.
Add missing commands to your Harmony Ultimate
If your remote control buttons are not working properly, you can teach functions to the buttons individually using
MyHarmony. For more information, see Customizing buttons and on-screen commands.
Harmony Ultimate is not detected by my computer
If you’ve connected your Harmony Ultimate but it does not appear to be connected, try the following steps. After
each step, try plugging in the device again.
1. Ensure that the USB cable is plugged into your computer and into your Harmony Ultimate. While it will
successfully be able to charge, the Harmony Ultimate will not be detected when connected to your
computer through the charging cradle.
2. Ensure that you are not connecting through a USB hub. If you are, connect the cable directly to a
computer USB port.
3. Unplug the USB cable from your computer, and plug it in again. Unplug the USB cable from your
Harmony device, and plug it in again.
4. Restart your remote by holding the Off button pressed for 15 seconds
5. Completely close your browser, start your browser again, and return to MyHarmony.
6. Plug the USB cable into a different USB port of your computer.
7. Disable any anti-virus, firewall, or pop-up blocker programs.
8. Restart your computer.
9. Try using a different computer to connect the Harmony device.
Devices do not respond to Harmony Ultimate
There are a number of reasons why Harmony Ultimate may not be able to control your devices after setup. The
latest information about solving this problem is available online in the support article Harmony Ultimate Activity not
working.
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Harmony Ultimate does not charge
The Harmony Ultimate displays a charging notification on its screen when placed in its charging cradle or connected
to a computer. If you are unable to charge your Harmony Ultimate:
Verify the cable is firmly connected to the charging cradle, and that the other side is securely connected to
your wall outlet.
Verify that neither side of the connectors or the body of the cable is damaged.
Make sure the contacts on the remote and on the charging cradle are clean and free of any external substance
such as dust.
Restart your remote by holding the Off button pressed for 15 seconds.
Support
Chances are that if you’re having an issue, other people are too. To see what the current support issues are, go to:
http://forums.logitech.com/ and search for “harmony team”. You will see articles posted by Harmony support team
members in chronological order.
Find answers to questions online
Answers to many of your questions can be found either in Logitech’s online knowledge base or in discussions in
Logitech’s user forums.
Logitech Harmony remote knowledge base
The knowledge base is a collection of articles written by our technical support group.
Visit our knowledgebase at http://www.logitech.com/support/universal-remotes.
Logitech Harmony remote user forum
If your question isn’t answered in the knowledge base, Logitech’s user forums are a valuable source of information.
There our customers and our technical support staff discuss questions posed by users like you.
Visit the Harmony Remote User Forums at http://forums.logitech.com/t5/Harmony-Universal-Remotes/ct-
p/harmony_remote_controls.
Contact customer support:
Click the Support link in MyHarmony for a list of links to all available support options for your Harmony Ultimate
remote control.
Copyright
© 2013 Logitech. All rights reserved. Logitech, the Logitech logo, and other Logitech marks are owned by Logitech
and may be registered. All other trademarks are the property of their respective owners. Logitech assumes no
responsibility for any errors that may appear in this manual. Information contained herein is subject to change
without notice.