MEDION CRAWLER E25 User Manual
Displayed below is the user manual for CRAWLER E25 by MEDION which is a product in the Notebooks category. This manual has pages.
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39.6 cm / 15.6" Notebook
Instruction Manual
2
Table of Content
1. Information about these Operating Instructions ..................................... 4
1.1. Explanation of Symbols ...................................................................................... 4
1.2. Proper Use................................................................................................................6
2. EU Declaration of Conformity ..................................................................... 6
2.1. Information on WLAN .......................................................................................... 7
3. Information on Trademarks ........................................................................ 8
4. Safety Instructions ...................................................................................... 8
4.1. Dangers for children and people with reduced ability to operate
electronics................................................................................................................ 8
4.2. Operational Safety ................................................................................................ 9
4.3. Never carry out repairs yourself .....................................................................11
4.4. Setup Location .....................................................................................................11
4.5. Environmental Requirements .........................................................................12
4.6. Power Supply .......................................................................................................13
4.7. Notes on the Battery ..........................................................................................14
4.8. Cabling ....................................................................................................................15
4.9. Information about the Touchpad ..................................................................16
4.10. Protecting the Display ......................................................................................16
4.11. Data backup ..........................................................................................................17
4.12. Ergonomics ............................................................................................................17
5. Included with your Notebook ................................................................... 19
6. Unpacking .................................................................................................. 19
7. Views and description of the controls ...................................................... 20
7.1. Open Notebook ...................................................................................................20
7.2. Rear Side - Version 1 ...........................................................................................21
7.3. Rear Side - Version 2 ...........................................................................................22
7.4. Left Side - Version 1 ............................................................................................22
7.5. Left Side - Version 2 ............................................................................................23
7.6. Right Side - Version 1 .........................................................................................23
7.7. Right Side - Version 2 .........................................................................................24
7.8. Bottom View ..........................................................................................................24
8. Operating and Status LEDs ....................................................................... 25
9. Power Supply ............................................................................................. 25
9.1. On/Off Switch .......................................................................................................25
10. Preparation for Starting-Up ...................................................................... 26
10.1. Starting the Notebook ......................................................................................27
11. AC Power .................................................................................................... 27
12. General Handling of Rechargeable Batteries .......................................... 28
12.1. Battery Mode ........................................................................................................28
13. Power Management (Power Options) ...................................................... 30
13.1. Energy Saving Tips ..............................................................................................30
3
14. Display ........................................................................................................ 31
14.1. Opening and Closing the Display .................................................................31
14.2. Connecting an External Monitor ...................................................................31
15. Data Input .................................................................................................. 31
15.1. Keyboard ................................................................................................................31
15.2. Touchpad ...............................................................................................................33
16. Sound System ............................................................................................ 33
16.1. External Audio Connections ...........................................................................33
17. Network Operation .................................................................................... 34
17.1. Network Connection ..........................................................................................34
17.2. Wi-Fi (Wireless Network) ...................................................................................34
17.3. Bluetooth® .............................................................................................................35
17.4. Airplane Mode ......................................................................................................35
18. USB Port ..................................................................................................... 35
19. Securing Your Notebook ........................................................................... 36
19.1. Password Setting (Power-on) ..........................................................................36
19.2. Kensington veiligheidsslot ..............................................................................36
19.3. Fingerprint Sensor (optional)..........................................................................36
20. Resetting the notebook to its Factory Settings ...................................... 37
20.1. System recovery with PowerRecover (optional) ......................................37
20.2. System Restore with Windows Recovery Options ...................................38
21. UEFI Configuration .................................................................................... 40
21.1. Executing the UEFI Configuration .................................................................40
22. FAQs – Frequently Asked Questions ........................................................ 40
23. Customer Service ....................................................................................... 42
23.1. What To Do in Case of Hardware Problems ..............................................42
23.2. Find the Cause .....................................................................................................42
23.3. Do You Need More Help? .................................................................................42
23.4. Driver Support ......................................................................................................43
23.5. Transport ................................................................................................................43
23.6. Cleaning and Maintenance .............................................................................44
23.7. Storage when not in use ...................................................................................44
24. Upgrading/Modifying and Repair ............................................................ 45
24.1. Notes for Service Technicians .........................................................................46
25. Disposal ...................................................................................................... 46
26. Information on Display Errors .................................................................. 47
26.1. European EN ISO 9241-307 Class II Standard ............................................47
27. Battery Information ................................................................................... 49
28. Service information ................................................................................... 50
29. Legal Notice................................................................................................ 51
30. Privacy statement ...................................................................................... 51
31. Index ........................................................................................................... 52
4
1. Information about these Operating
Instructions
Thank you for choosing our product. We hope you enjoy using it.
Read the safety instructions and all other instructions carefully before
using the device for the first time. Note the warnings on the device and
in the operating instructions.
Always keep the operating instructions close to hand. If you sell the device or give it
away, please ensure that you also pass on these operating instructions. They are an
essential component of the product.
1.1. Explanation of Symbols
If a block of text is marked with one of the warning symbols listed below, the hazard
described in that text must be avoided to prevent the potential consequences
described there from occurring.
DANGER!
Warning of immediate risk of fatal injury!
WARNING!
Warning: danger of electric shock!
WARNING!
Warning: possible mortal danger and/or serious
irreversible injuries!
WARNING!
Warning: danger due to excessive volume!
CAUTION!
Warning: possible light or moderate injuries!
NOTICE!
Please follow the guidelines to avoid property
damage.
5
Additional information on using the device.
Please follow the guidelines in the operating instructions.
• Bullet point/information on operating steps and results
Tasks to be performed
Declaration of conformity (see section ‘Declaration of
conformity’): Products that feature this symbol meet the
requirements of the EC directives.
Due to the 5 GHz frequency range of the used wireless LAN
solution, use in EU countries is only permitted inside buildings.
Indoor use
Devices with this symbol are only suitable for use indoors.
Fig. A
Fig. B
Polarity symbols
On devices with barrel connectors, these symbols indicate the
polarity of the plug. There are two variants for the polarity:
either the inner contact is positive and the outer contact is
negative (Fig. A) or the inner contact is negative and the outer
contact is positive (Fig. B).
6
1.2. Proper Use
This device is designed for the use, management and editing
of electronic documents and multimedia content, as well as for
digital communication. The device is intended for private use
only and not for industrial/commercial use.
Please note that we shall not be liable in cases of improper use:
• Do not modify the device without our consent and use
only spare parts and accessories which we have supplied or
approved.
• Follow all instructions in this manual, especially the safety
information. Any other use is deemed improper and can
cause personal injury or damage to the product.
• Do not use the device in extreme environmental conditions.
2. EU Declaration of Conformity
MEDION AG hereby declares that this product conforms with the essential
requirements and the remaining relevant regulations:
• RE Directive 2014/53/EU
• Ecodesign Directive 2009/125/EC
• RoHS Directive 2011/65/EU
Full declarations of conformity are available at www.medion.com/conformity.
Should your device work with a network connection in the 5 GHz frequency range
of the inbuilt wireless LAN solution, use in EU countries (see table) is only permitted
inside buildings.
Make sure you always comply with the law in the country of use.
7
AT BE BG CZ DK
EE FR DE IS IE
IT EL ES CY LV
LI LT LU HU MT
NL NO PL PT RO
SI SK TR FI SE
CH UK HR
AT = Austria, BE = Belgium, CZ = Czech Republic, DK = Denmark, EE = Estonia,
FR = France, DE = Germany, IS = Iceland, IE = Ireland, IT = Italy, EL = Greece,
ES = Spain, CY = Cyprus, LV = Latvia, LT = Lithuania, LU = Luxembourg,
HU = Hungary, MT = Malta, NL = Netherlands, NO = Norway, PL = Poland,
PT = Portugal, RO = Romania, SI = Slovenia, SK = Slovakia, TR = Turkey, FI = Finland,
SE = Sweden, CH = Switzerland, UK = United Kingdom, HR = Croatia
2.1. Information on WLAN
Frequency range: 2.4 GHz/5 GHz
Wi-Fi standard: 802.11 a/b/g/n/ac
Encryption: WEP/WPA/WPA2
Frequency range/MHz Channel Max. transmission power/
dBm
WLAN 2,4 Ghz 2400 - 2483,5 1 - 13 < 20
WLAN 5 Ghz 5150 - 5250 36 - 48 < 23
WLAN 5 Ghz 5250 - 5350 52 - 64 < 23
WLAN 5 Ghz 5470 - 5725 100 - 140 < 30
WLAN 5 Ghz 5735 - 5835 149 - 165 -- (if available < 14)
8
3. Information on Trademarks
Windows® is a registered trademark of Microsoft®. Intel®, the Intel® logo, Intel AMD,
the AMD arrow logo, Ryzen, Radeon, Vega and combinations thereof are trademarks
of Advanced Micro Devices, Inc. in the USA and/or in other countries.
The HDMI logo and High-Definition Multimedia Interface are registered trademarks
of HDMI Licensing LLC.
The Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG,
Inc. and are used by MEDION under licence.
The USB™ word mark and logos are registered trademarks of USB Implementers
Forum, Inc. and are used by MEDION under licence.
Other trademarks and brand names are the property of the respective owner.
4. Safety Instructions
4.1. Dangers for children and people with reduced
ability to operate electronics
This device may be used by children over the age of 8 and by
persons with limited physical, sensory or mental abilities or by
those without experience and knowledge, if they are supervised
or have been instructed in the safe use of the device and
understand the ensuing dangers.
• Children should be supervised to ensure that they do not play
with the device.
• Cleaning and user maintenance must not be carried out by
children unless they are supervised.
• Keep the device and accessories out of reach of children.
DANGER!
Risk of suffocation!
Packaging material is not a toy!
Packaging film can be swallowed or used improperly.
Therefore, there is a risk of suffocation!
Keep packaging material such as plastic film or
plastic bags away from children.
9
WARNING!
Impairment to hearing!
Listening through earphones or headphones at
excessive volume levels, as well as changes to the basic
settings of the equaliser, drivers, software or operating
system generates excessive acoustic pressure and can
lead to damage or loss of hearing.
Before pressing play, set the volume to the lowest setting.
Start playback and increase the volume to a
comfortable level.
4.2. Operational Safety
Please read this section carefully and follow all instructions given.
The instructions will help you to operate the notebook reliably
and increase its service life.
Liquids penetrating the device may impair the electrical
safety of the product.
Avoid exposing the device to water droplets or spray and do
not place anything containing water, e.g. vases, on or near the
device.
Do not pour any fluids into the device.
In order to avoid any damage to the device, ensure that the
plug contacts do not come into contact with water under any
circumstances. If this should occur, it is imperative that the plug
contacts are dried thoroughly before the device is used again.
DANGER!
Danger of electric shock!
There is a risk of electric shock or fire if the mains
adapter is open!
Never open the housing of the device, the
battery or the mains adapter!
Never operate the device if the housing is open.
Never tamper with the mains adapter or live parts!
10
The slots and openings on the device are for ventilation
purposes.
Do not cover these openings, as this could cause the device
to overheat or even catch fire.
Do not insert anything into the device through the slots and
openings. This could result in an electric shock or even ignite a
fire which will damage your device.
Should the below occur, switch the device off immediately/
do not switch the device on, disconnect the mains plug and
contact customer services if:
• unusual noises can be heard coming from the mains adapter
or the notebook, or you notice smoke rising from the
notebook or mains adapter.
• the AC adapter or the attached power cable or plug is burnt
or damaged.
Replace faulty mains cables/mains adaptors only with
original parts. These parts should not be repaired under any
circumstances.
• the device housing is damaged or liquid has penetrated into
the device.
Have the device inspected by customer services. Otherwise,
it may not be possible to operate the device safely. There may
be a risk of electric shock!
WARNING!
Risk of explosion!
Risk of explosion from the battery.
Never throw the notebook into an open fire.
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4.3. Never carry out repairs yourself
CAUTION!
Risk of electric shock!
There is a risk of electric shock if repairs are not carried
out by qualified personnel!
Never open the housing of the notebook, the
battery or the mains adapter!
In the event of a fault, please contact the Service
Centre or an approved repair specialist.
4.4. Setup Location
• The notebook may only be used indoors (due to the use of
5GHz Wi-Fi technology).
• Do not use the device in areas where there is a risk of
explosion such as tank farms, fuel storage depots or areas in
which solvents are processed.It is also not permitted to use
this device in those areas where the air is polluted with fine
particles (e.g. flour dust or sawdust).
• Keep your notebook and all connected devices away
from moisture and avoid dust, heat and direct sunlight.
Non-compliance with these instructions can lead to faults or
damage to the notebook.
• Do not use the notebook outdoors because external elements,
such as rain, snow, etc., could damage it.
• Set up and operate all components on a stable, level and vibration-
free surface to prevent the notebook from falling down.
• Maintain a distance of at least one metre from sources of
high-frequency and magnetic interference (TV sets, speakers,
mobile phones, DECT telephones, etc.) in order to avoid
malfunctions and data loss.
• Do not operate the notebook or power adaptor for long periods
on your lap or any other body part as the heat dissipation on the
underside can result in uncomfortable overheating.
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• This device is not suitable for use with VDU workstations.
4.5. Environmental Requirements
• The notebook is most reliably operated at an ambient
temperature between 5°C (+41°F) and 30°C (+86°F) and
at a relative humidity between 20% and 80% (without
condensation).
• When switched off, the notebook can be stored for up to
four weeks at temperatures between 0°C (+32°F) and 60°C
(+140°F). In the event of storage for a longer period, the
notebook can be stored between 0°C (+32°F) and 25°C
(+77°F), although storage at 20°C (+68°F) ± 5°C (+41°F) is
recommended.
• During a thunderstorm, unplug the AC adapter from the wall
outlet. For extra safety, we recommend using an overvoltage
protection device to prevent the notebook from sustaining
damage as a result of power surges or lightning strikes.
NOTICE!
Risk of damage!
Large changes in temperature or fluctuations in
humidity can cause moisture build up within the
notebook due to condensation. This can cause an
electrical short circuit.
After transporting the notebook, wait until the
device has reached room temperature before
switching it on.
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4.6. Power Supply
CAUTION!
Risk of electrical shock!
There are live components inside this AC adapter. In
the event of an unintentional short circuit of this AC
adapter, there is a risk of electrical shock or fire!
Do not open the housing of the AC adapter.
Do not cover the mains adapter.
Never touch the mains adapter with wet hands.
• The socket outlet must always be close to the notebook and
easily accessible.
• To disconnect the power supply from your notebook (via the
AC adapter), switch off the power point and pull the mains
plug from the power outlet. Do not pull on the cable to avoid
damage. As long as the power adapter is connected to the
mains, it will always consume a small amount of power.
• Plug the notebook’s AC adapter into AC 100 – 240 V~ 50/60 Hz
earthed sockets only. If you are not sure about the power supply
at the set-up location, please ask your electricity supplier.
• For extra safety, we recommend using an overvoltage
protection device (surge protector) to prevent your notebook
from sustaining damage as a result of power surges or
lightning strikes.
• The only devices which may be connected to the device are
those that meet the requirements set out in the EN60950
standard “Information Technology Equipment – Safety” or
devices that meet the EN60065 standard “Audio, video and
similar electronic apparatus – Safety requirements”.
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NOTICE!
Risk of damage!
Unsuitable mains adapters may cause damage to the
product.
Only use the mains adapter supplied in order to
charge the device.
4.7. Notes on the Battery
WARNING!
Risk of explosion!
There is a risk of explosion if the battery is replaced
incorrectly.
Do not heat up the battery to a temperature greater
than the maximum ambient temperature stated.
Never open the battery.
Do not throw the battery into an open fire.
Do not short-circuit the battery.
Only replace with the same type of battery or with a
similar type recommended by the manufacturer.
Dispose of used batteries in accordance with the
information provided by the manufacturer
To extend your battery’s performance and lifespan and ensure
safe operation, you should also observe the guidelines below:
• Avoid dirt and contact with electrically conductive materials
or chemical substances and cleaning agents.
• Use only the supplied AC adapter to charge the battery. Make
sure (via the notebook display or acoustic signal) that the
battery is fully discharged before charging it again.
• Do not remove the battery while the notebook is switched on
or data may be lost.
• Take care when storing the battery and when using the
notebook that the contacts on the battery and the notebook
are not soiled or damaged. This could cause malfunctions.
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• Ensure the notebook is switched off before replacing the battery.
4.8. Cabling
• Position the cables so that they cannot be stepped on or
might cause a risk for tripping.
• To avoid damaging the cables, do not place any objects on them.
• Do not connect peripheral devices – such as keyboards,
mouse and monitor, etc. – when the notebook is switched
on to avoid damage to the notebook or the devices. Some
devices may also be connected while the computer is running.
This is generally the case for devices with a USB connection. In all
cases, observe the relevant operating instructions.
• Maintain a distance of at least one metre from sources of
high-frequency and magnetic interference (TV sets, speakers,
mobile phones, DECT telephones, etc.) in order to avoid
malfunctions and data loss.
• Please note that only shielded cables that are shorter than
3metres may be connected to the external interfaces of this
notebook.
• Do not exchange the supplied cable for another one. Use only
the supplied cable as this cable has been extensively tested in
our laboratory.
• In addition, when connecting your peripherals only use the
connecting cables supplied with those devices.
• Ensure that all connection cables are connected to their
corresponding peripheral device to avoid any interference
radiation.
• Remove any unnecessary cables from your notebook to avoid
possible interference.
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4.9. Information about the Touchpad
NOTICE!
Risk of damage!
The touchpad is a highly sensitive input device and it
will respond to a light touch and minimal pressure.
Never use undue force to operate the touchpad as
this could damage or destroy it.
The touchpad is operated with the thumb or another finger and
reacts to the energy given out by the skin. Dust or grease on the
touchpad can affect its sensitivity.
• Do not use pens or other objects as these can damage your
touchpad.
• Remove the dust or grease from the surface of the touchpad
with a soft, dry and lint-free cloth.
4.10. Protecting the Display
The display is the most sensitive component part of the device
as it consists of thin glass.
The display can break if subjected to too much stress.
• Do not allow any objects to drop onto the display.
• Do not place any objects on the display.
• Do not scratch the display with your fingernails or hard
objects.
• Never lift the notebook up by the display as this could break
the hinges.
• Do not fold the display back by an angle of more than 130°.
Exceeding this value may damage the housing or the device.
Always hold the display firmly by the middle when folding it
back, adjusting the position and closing it.
• If the screen breaks, there is a danger of injury. If this happens,
pick up the shattered pieces wearing protective gloves and
send them to your service centre for professional disposal.
Finally, wash your hands with soap, as the pieces may have
17
been contaminated with chemicals.
• Avoid contact between the display and hard objects (e.g.
buttons, wristwatch).
4.11. Data backup
Back up your data to external storage media before each update. We do
not accept any liability for claims for compensation arising from loss of
data or any consequential loss or damage.
4.12. Ergonomics
Avoid dazzle, reflections and a light-dark contrast that is too strong in
order to protect your eyes.
The notebook should never be placed next to a window because this is the
brightest part of the room in daylight. This brightness can make it more difficult for
the eyes to adjust to the darker display. The notebook should always be positioned
so that the direction of vision is parallel to the window front.
Setting up the notebook with your back to the window is incorrect as reflections
from the bright window on the screen will then be unavoidable. A position looking
onto the window is also incorrect as the contrast between the dark screen and the
bright daylight can cause problems for the eyes to adjust and result in problems.
The parallel line of vision should also be maintained in relation to artificial lighting
equipment.
In other words, the same criteria and principles apply where the workspace is
illuminated with artificial light. Where space restrictions make it impossible to set up
the screen as described, then correct positioning (rotating, tilting) of the notebook/
screen can prevent dazzling, reflections and excessive bright-dark contrast, etc. In
many cases, an improvement can also be achieved by using slats or vertical blinds
on the windows, partition walls or by changing the artificial lighting equipment.
18
Take regular breaks when working at your notebook to prevent
tenseness and fatigue.
Sitting for a long time without changing position can be uncomfortable. Correct
posture is very important for minimising the risks of physical problems or damage.
90°
40 - 45°
50 - 60 cm
46 - 55 cm
66 - 71 cm
• In general – change your position frequently (around every 20-30 minutes) and
take regular breaks to avoid tiredness.
• Back – when sitting at your workstation, your back must be supported by your
chair’s backrest, which must be upright or angled slightly back.
• Arms – your arms and elbows should be relaxed and loose. Your elbows should
be close to your body. Hold your forearms and hands roughly parallel to the
floor.
• Wrists – when working with the keyboard, mouse or trackball, your wrists
should be stretched out and not bent at an angle of more than 10°, where
possible. Make sure that your wrists are not resting on the table edge itself.
• Legs – your thighs should be horizontal or angled slightly down. Your lower legs
should form an angle with your thighs of approximately 90°. Your feet should be
resting flat on the floor. Use a foot rest if you need one, but first make sure that
your seat height has been adjusted correctly.
• Head – your head should be upright or bent very slightly forward. Do not work
with your head or upper body twisted.
As you work, the top edge of the monitor should be at eye level or very slightly
lower.
The distance between the monitor and the person viewing it depends on
individual requirements. Distances between 50 and 70cm are commonly used.
19
5. Included with your Notebook
Risk of suffocation!
Packaging material is not a toy!
There is a risk of suffocation if plastic packaging is
swallowed or used inappropriately!
Keep packaging material, e.g. plastic film or bags,
away from children.
Check your purchase to ensure all items are included and contact us within 14
days of purchase if anything is missing.
If there is any damage, please also contact our Service Department.
Please check that the contents are complete and notify us within 7 days of purchase
if any of the following components are missing:
• notebook
• Battery
• AC adapter with power cord
• Instruction manual
• Warranty documents
6. Unpacking
Choose a suitable place to set up the device before unpacking it.
Remove all the packaging material.
Please keep the packaging material in a safe place and only use this to transport
the notebook.
The surfaces of the device are covered in protective film to prevent
scratching during production and transport.Remove the film once the
device has been set up properly and before you use it.
20
7. Views and description of the controls
7.1. Open Notebook
1
2
3
4
5
6
7
8
9
(similar picture)
21
1Microphones
2Webcam
3LED Webcam
4Display
5ON/OFF switch
6Keyboard
7Fingerprint Sensor (optional)
8Touchpad
9Operating and Status LEDs
7.2. Rear Side - Version 1
11 13
12 14
10 10
(similar picture)
10 Ventilation Openings
11 Mini DisplayPort
12 HDMI Connector
13 LAN Port (RJ-45)
14 Power Supply (DC In)
22
7.3. Rear Side - Version 2
11 13
12 14
10 10
(similar picture)
10 Ventilation Openings
11 Mini DisplayPort
12 HDMI Connector
13 LAN Port (RJ-45)
14 USB 3.2 port (type C) with DisplayPort function
(only with corresponding adapter, not supplied)
7.4. Left Side - Version 1
19
10
15 18
16 17
(similar picture)
10 Ventilation Openings
15 Kensington®Lock
16 USB 3.2 Gen1 Port (Type A)
17 USB 2.0 Port (Type A)
18 Microphone
19 Audio combi connection (mic in, headphones) (CTIA-Standard)
23
7.5. Left Side - Version 2
16 18
10
15 17
(similar picture)
10 Ventilation Openings
15 Kensington®Lock
16 Power Supply (DC In)
17 USB 3.2 Gen1 Port (Type A)
18 USB 3.2 Gen2 Port (Type A)
7.6. Right Side - Version 1
20 21 10
(similar picture)
10 Ventilation Openings
20 USB 3.2 Gen1 Port (Type A)
21 USB 3.2 Gen2 Port (Type C)
24
7.7. Right Side - Version 2
19 20 21 10
(similar picture)
10 Ventilation Openings
19 Microphone
20 Audio combi connection (mic in, headphones) (CTIA-Standard)
21 USB 2.0 Port (Type A)
7.8. Bottom View
23
22
10
24
(similar picture)
10 Ventilation Openings
22 Battery Compartment
23 unlocking/locking the battery compartment cover
24 Stereo Speakers
25
8. Operating and Status LEDs
The system displays power supply status and operating modes via LEDs. The
operating lights also light up during notebook activity:
Access Indicator
This LED lights or flashes when the notebook is accessing the hard
disk.
Airplane Mode
This indicator lights up when the airplane mode is activated.
Battery LED
This indicator lights up when the battery is charging.
This indicator lights up green when the battery is fully charged.
The indicator flashes orange when the charge level of the battery is
low and needs to be charged.
Operating Indicator
This indicator lights up orange when the power adapter is connected.
The indicator lights up green when the device is switched on.
The indicator flashes green when the device is in energy-saving mode.
9. Power Supply
9.1. On/O Switch
Open the notebook and hold the on/off switch down briefly to switch the
notebook on or off.
If it is no longer possible to switch off the notebook via the software,
keep the On/Off switch pressed down for about 10 seconds.
Do not switch your notebook off while the hard drive is being accessed.
Otherwise data may be lost. To protect the hard drive, you should always
wait for 5 seconds after switching off the notebook before switching it
back on again.
26
10. Preparation for Starting-Up
To operate your notebook safety and ensure a long service life, you have to read the
“Operational Safety” chapter at the beginning of this manual. All operating software
is already fully preinstalled on the notebook so there is no need for you to install
any more drivers and you can get started right away.
Before starting, insert the battery by placing it into the compartment until it
clicks into place. Be sure to fasten the battery compartment to prevent the
battery falling out.
Connect the supplied AC adapter to the notebook. Next, connect the power
cable to the adapter and then plug it into a power outlet.
Open up the display to the desired position using your thumb and forefinger.
The display should not be folded back by more than 130°. Always hold the
display firmly by the middle when folding it back, adjusting the position and
closing it. Failure to do so may damage the display. Never use force to open the
display.
When first operating your notebook please ensure that the battery is
inserted and the AC adapter is connected.
Switch the notebook on by pressing the on/off switch. The notebook will now
start and run through various installation steps.
The operating system cannot be used unless you agree to the terms and conditions
of use during the installation process. Have the information ready for access to Wi-Fi
or your email inbox in case you wish to set this up now.
The operating system will be loaded from the hard drive. The loading process takes
a little longer during the initial setup. Once all the necessary data has been entered,
the operating system will be set up. The operating system is fully loaded once the
Windows® start-up screen appears.
NOTICE!
Loss of data!
The initial installation may take a few minutes. Do not
unplug the notebook from the power source or switch
it off during the initial installation. This may adversely
affect the installation.
Do not switch off the notebook until after the
installation has been completed successfully and the
startup screen appears.
27
10.1. Starting the Notebook
Open up the display as described above and press the on/off switch.
Follow the instructions on the screen. Step by step instructions will guide you
through the process to be followed.
The welcome procedure takes you through several screens and dialogues.
Select your desired language and then the corresponding country settings.
Connect to the Internet if you have a properly-equipped Internet connection.
If you choose to skip this point, you can connect to the Internet later via the
Windows® interface.
If you have already set up an Internet connection, you can now log in to your
notebook using a Microsoft account.
The Microsoft Store allows you to purchase new apps or update previously installed
apps. If you log in on a local account, you can set up a Microsoft account later at any
time.
Licence Agreement
Please read through the licence agreement carefully. It provides important legal
information about the use of your software product. To view the text in full, you
must slide the scroll bar downwards using the mouse until you reach the end of the
document. You accept the licence agreement by checking Accept. Only this entitles
you to use the product in accordance with the terms and conditions.
The following animated windows simply contain information about using the
new Windows® operating system. No entries of any kind may be made during the
animation. The Windows® interface appears after the login process.
In the first few days following the initial installation, Windows® may
update and configure data (e.g. with new updates) which can result in
delays in the notebook shutting down and starting up. For this reason,
do not switch the notebook off prematurely. This may adversely affect
the installation.
11. AC Power
Your notebook comes with a universal AC power supply for alternating current
which automatically adapts to the available power source. The following values are
supported: AC 100 – 240 V~ 50/60Hz. Observe the safety information concerning
the power supply.
The adapter supplies the notebook with power and also charges the battery. Your
battery will also be charged while you work on your notebook with the AC adapter
connected. The AC adapter also consumes power when the notebook is not
connected to it. You should therefore always remove the AC adapter plug from the
wall outlet when it is not connected to the notebook.
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Make sure that you only use the supplied mains adapter with this
notebook.
12. General Handling of Rechargeable Batteries
When handling rechargeable batteries, it is important to ensure that they are
correctly used and charged so that the capacity of the battery is fully utilised and its
service life is maintained for as long as possible. The optimal charging temperature
is approx. 20 °C . Please also take note of the safety instructions on “Safety
Instructions“.
Ensure that the rechargeable batteries are stored correctly if you are not using
the device for a long period of time.
Carry out a complete discharging and charging cycle once a month, then store
the device with approx. 50% of the battery capacity. This will prevent the battery
becoming full discharged and permanently damaged or no longer capable of
being charged.
The rechargeable battery should not be charged unattended.
Do not position the rechargeable battery on sensitive or highly flammable
materials during the charging process.
Do not cover the notebook while charging the battery.
12.1. Battery Mode
Batteries store electrical energy in their cells and then release it again as
required. Please charge and discharge the new battery completely two
or three times consecutively to ensure that it reaches its optimum
performance!
12.1.1. Shipping Mode
The notebook is in secure transport mode after being unpacked; this prevents
accidental switching on and discharging the battery.
Before switching on for the first time, you must connect the AC adapter and wait
around 8 seconds before activating the on/off switch.
12.1.2. Inserting the Battery
Insert the battery by sliding it into the compartment until it clicks into place. Be
sure to fasten the battery compartment to prevent the battery falling out.
12.1.3. Removing the Battery
Ensure that the notebook is switched off and that it is not connected to a power
outlet.
Turn the notebook upside down
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Unlock the battery by pushing the lock outwards into the position.
Hold the lock in the open position and remove the battery.
NOTICE!
Risk of damage!
Damaged or dirty contacts on the battery and
notebook can result in faults.
When storing the battery and when using the
notebook, make sure that the contacts on the
battery and the notebook do not become dirty or
damaged.
NOTICE!
Loss of data!
A sudden power failure may result in the loss of data.
Do not remove the battery while the notebook is
switched on or data may be lost.
12.1.4. Charging the Battery
The battery is charged using the AC adapter. When the AC adapter is connected, the
battery charges automatically regardless of whether or not the notebook is switched on
or not. A complete charge takes a few hours with the notebook switched off. With the
notebook switched on, the charging process takes significantly longer.
The charging process is interrupted if the temperature gets too high.
Left-click on the battery symbol in the taskbar to display the battery
status, and, if necessary, use the F1 key to open Windows Help.
12.1.5. Discharging the Battery
Operate the notebook on battery power until it turns itself off due to low battery charge.
NOTICE!
Loss of data!
A sudden power failure may result in the loss of data.
Be sure to save your open files promptly to prevent
any data loss.
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12.1.6. Battery life
The actual operating time varies depending on the configuration of the power-
saving functions. Note: your notebook consumes more power when running certain
applications.
The battery life will be reduced if the processor or graphics components of the
notebook are used to capacity over an extended period of time. This can occur
in the case of games with elaborate graphics, videos, music editing or graphics
editing.
If you ignore the low battery warning, your notebook will shut down.
13. Power Management (Power Options)
Your notebook offers automatic and user selectable power-saving and energy
functions that can be used to optimize battery life and reduce the overall operating
costs.
If you need help with the power management of your notebook, press
the F1 key for Windows Help.
13.1. Energy Saving Tips
• Utilize the Fn+F12 sleep mode keys to turn into power saving mode.
• Tune the settings in Power Options to optimise the computer’s power
management.
• Always disconnect the AC power cord or uninstall the battery pack or switch off
the wall outlet if the computer would be left unused for a certain time to
achieve zero energy consumption.
The power management feature allows the computer to initiate a lower-power or
“Sleep” mode after a period of user inactivity.
To take advantage of these potential energy savings, the power management
feature has been preset to behave in the following ways when the system is
operating on AC power:
• Turn off the display after 10 minutes
• Initiate Sleep after 30 minutes
when the system is operating on DC power:
• Turn off the display after 5 minutes
• Initiate Sleep after 15 minutes
The notebok exits Sleep when the On/Off button is pressed.
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14. Display
14.1. Opening and Closing the Display
The special design of the display hinges keeps the display closed without the need
for an additional catch.
To open the notebook, fold the display up to the desired position using your
thumb and forefinger.
NOTICE!
Risk of damage!
Forcibly opening up the screen may damage the
notebook.
Always hold the display firmly in the middle when
folding it open, adjusting the position and closing it.
Do not fold open the display by an angle of more than 130°.
The opening and closing of the display can be assigned different functions, e.g.
power save, hibernate and shut down, via Settings -> System -> Mains operation
and Power save.
14.2. Connecting an External Monitor
The Notebook has a Mini DisplayPort as well as an HDMI port for an external
monitor.
Shut down your Notebook correctly.
Plug the external monitor’s signal cable (not included) into the HDMI socket on
the Notebook.
You can connect another monitor via the USB 3.2 port (type C) (optional) with
DisplayPort function. Please note that you will need an appropriate adapter for
this (not supplied).
Connect the external monitor to the wall outlet and switch it on.
Now switch your Notebook on.
15. Data Input
15.1. Keyboard
The double assignment of certain keys means that the range of functions available
to you is the same as on a conventional Windows keyboard. Some functions are
entered using the Fn key (standard on most notebooks).
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15.1.1. Specific Keyboard Shortcuts
Description
Fn + F1 Touchpad
Switches the touchpad on and off.
Fn + F2
Background lighting of the display
Turns off background lighting for the integrated display to save
power. The lighting is turned back on by pressing any key.
Fn + F3 Mute
Switches the sound on or off.
Fn + F5 Volume down
Decreases the playback volume.
Fn + F6 Volume up
Increases the playback volume.
Fn + F7
Display
Switches the screen display between LCD, external display and
duplicate display.
Fn + F8 Brightness down
Reduces the brightness of the display.
Fn + F9 Brightness up
Increases the brightness of the display.
Fn + F10 Webcam
Enables or disables the webcam.
Fn + F11 Airplane mode
Switches the airplane mode on or off.
Fn + F12 Sleep
The notebook goes into power-saving mode.
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15.2. Touchpad
NOTICE!
Risk of damage!
If unsuitable objects are used to control the device, this
could permanently damage the touchpad.
Do not use any sharp objects (e.g. a pen).
16. Sound System
16.1. External Audio Connections
Your Notebook has an integrated stereo speaker so you can always reproduce
sound without additional devices. Using the external connections provides you
with an ideal opportunity to connect your Notebook to external devices.
The Fn+F5 and Fn+F6 keyboard shortcut enables you to adjust the volume.
You can change the settings by right-clicking on the speaker symbol in the taskbar.
WARNING!
Impairment to hearing!
Listening through earphones or headphones at
excessive volume levels, as well as changes to the basic
settings of the equaliser, drivers, software or operating
system generates excessive acoustic pressure and can
lead to damage or loss of hearing.
Before pressing play, set the volume to the lowest setting.
Start playback and increase the volume to a
comfortable level.
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17. Network Operation
17.1. Network Connection
Connect one end of a cable with a RJ45 connection (western jack) to your
Notebook’s network interface and the other to a different computer or hub/switch.
You can find more details about the network in the Windows® help.
17.2. Wi-Fi (Wireless Network)
This function enables you to establish a network connection to a corresponding
remote station. Please read about the necessary requirements. The Wi-Fi function is
enabled and disabled via the Windows® menu and is activated by default.
Do not operate the Wi-Fi function in locations (e.g.: hospitals, airplanes,
etc.) where there is sensitive equipment. Do not switch the device
unless you are sure it will cause no interference.
17.2.1. Requirements
A so called Wi-Fi access point may be used as a remote station. A Wi-Fi access point
is a radio transmitting device that communicates with your Notebook and controls
access to the connected network.
Wi-Fi access points are frequently found in large offices, airports, train stations,
universities or Internet cafés. They provide access to particular services and
networks or to the Internet.
Access permissions are generally necessary and often result in usage charges.
Access points often have built-in DSL modems. These so called routers establish the
connection to the existing DSL Internet connection and the Wi-Fi.
A connection can also be established to another end device with Wi-Fi functionality
without an access point. Without a router, however, the network is restricted to those
devices directly connected to it.
If encryption is used for the transfer, the same procedure must be used for all devices.
Encryption is a procedure to protect the network from unauthorised access.
The transfer speed can vary depending on the distance and the number of users
accessing the remote station.
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17.3. Bluetooth®
Bluetooth technology is used to wirelessly bridge short distances. Bluetooth devices
transfer data via radio so that computers, mobile phones, printers, keyboards, mice
and other devices can communicate with one another wirelessly. Bluetooth wireless
technology has numerous possible applications. A few of them are listed below:
• Creating a wireless Internet connection using a mobile phone.
• Transferring files between computers or between a computer and another device.
• Printing using a Bluetooth printer.
• Using a Bluetooth keyboard and mouse.
• Connecting to a PAN (Personal Area Network).
The Bluetooth wireless technology data transfer speed can vary depending on the
device or environmental factors. Data can be transferred through walls, jacket pockets
and briefcases using a Bluetooth device. The transfer between Bluetooth devices occurs
at the high frequency of 2.4 Gigahertz (GHz).
Do not operate the Bluetooth function in locations (e.g.: hospitals,
aeroplanes, etc.) where there is sensitive equipment. Do not switch the
device unless you are sure it will cause no interference.
17.4. Airplane Mode
In flight mode, all wireless connections (e.g. Wi-Fi, Bluetooth®) are disabled. The airplane
mode is disabled by default to ensure that all wireless connections are available.
18. USB Port
The universal serial bus is a standard for connecting input devices, scanners and
other peripherals. The USB 3.2 ports are fully backwards compatible.
Due to the arrangement of the contacts, the plug will only fit into the
socket in one position (exception USB type C).
Ensure that the plug and the port fit together precisely in order to avoid
any damage to the contacts. Where possible, always connect your USB
devices to the same port that they were originally installed on.
Otherwise they will be assigned a new ID and the drivers will need to be
reinstalled.
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19. Securing Your Notebook
19.1. Password Setting (Power-on)
You can protect your notebook against unauthorised use with a power-on
password. On switching on the notebook, a password prompt will appear on the
screen. The password is set up in the UEFI configuraton.
NOTICE!
Risk of damage!
Please note that changes should only be carried out
here by very experienced users, as changes in the UEFI
setting may have implications for the stable operation
of the notebook.
Keep your password in a safe place. If you forget
your password, you have no way of deleting it. If this
happens, contact your service centre.
You can also use the Windows® security options to protect your data against
unauthorised access.
19.2. Kensington veiligheidsslot
Met een zgn. Kensington veiligheidsslot kunt u uw notebook beveiligen tegen
diefstal. In de vakhandel kunt u deze veiligheidssloten met een staalkabel als
accessoire aanschaffen.
Om het veiligheidsslot aan te brengen, wikkelt u de staalkabel om een stationair
voorwerp, bijv. een tafelpoot. Steek het slot in de Kensington voorziening en draai
de sleutel om het slot af te sluiten. Bewaar uw sleutel op een veilige plaats.
19.3. Fingerprint Sensor (optional)
19.3.1. Setting up the fingerprint sensor
Open the Start menu and click/tap on Settings -> Accounts -> Sign-in options.
Click/tap on the Set up button under the heading Fingerprint in the section
Windows Hello.
If you have not yet created a PIN for the sign-in process, this needs to be
created first.
In the welcome screen for Windows Hello, click/tap on the Get started button.
Enter your PIN in response to the next query.
Now scan the desired fingerprint.
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The fingerprint needs to be read multiple times, follow the instructions
on the screen for this purpose.
Once the fingerprint has been successfully read, click/tap on the Add another
button in the pop-up window to scan another fingerprint.
Once all of the fingerprints have been read, click/tap on the Close button in the
pop-up window to conclude the process.
19.3.2. Removing the fingerprints
Open the Start menu and click/tap on Settings -> Accounts -> Sign-in options.
Click/tap on the Remove button under the heading Fingerprint in the section
Windows Hello.
20. Resetting the notebook to its Factory Settings
Depending on the features of your notebook, use either Cyberlink PowerRecover or
the Windows system recovery options if your system fails to respond as normal and
a system recovery becomes necessary.
NOTICE!
Risk of damage!
A flat battery during the recovery process may lead to
data loss or cause damage to the system.
Always connect the mains adapter when restoring
the system as the recovery process may take several
hours.
20.1. System recovery with PowerRecover (optional)
In the event of problems with the installation or other software problems which
make it necessary to reinstall the software, Windows® offers three options for
reinstalling Windows® on your notebook.
First ensure that you have backed up all important data and programs.
20.1.1. Start System Restore
Restart the device and press the F11 button during the boot process to start
PowerRecover.
or
Click on the PowerRecover app in the Start menu to start the program.
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You will be offered the following options:
• Create driver and tool rescue media
The drivers and tools will be saved to a storage medium.
− Create driver and tool rescue media
Create a support disc
− Create driver and tool rescue USB disk
Create a support USB storage medium
• Update your PC, without damaging your data
Updates the device with the help of the Windows recovery options.
− Keep my files
All apps and settings will be deleted, while personal data will be retained.
− Remove everything
All data, apps and settings will be deleted.
• Restore
The device will be restarted and reset to the factory settings.
− Reset to HDD - user data not saved
All data on the device will be permanently deleted.
The factory settings will be restored.
− Reset to HDD - user data saved
The factory settings will be restored and all user data under C:\USERS will be
backed up.
Click on Next and follow the on-screen instructions to restore the factory
settings.
If your system does not start the PowerRecover program when the F11
button is pressed then it uses the Windows Recovery options; in this
case, read the information in the chapter “System restore with Windows
Recovery Options”.
20.2. System Restore with Windows Recovery Options
If you experience problems with your device, you can refresh or reset it. Windows
is reinstalled when you refresh your device. Your personal files and settings are
retained.
Windows is also reinstalled when you reset your device. However, your files, settings
and apps – except for the apps pre-installed on the device – are deleted.
If your notebook does not start properly three times in a row, the
Windows recovery menu automatically appears.
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20.2.1. How to Refresh your Notebook
Open the start menu.
Select the Settings app from the list.
Tap or click on Update & Security.
Tap or click on the menu option Recovery.
Tap or click on Get started.
A dialogue box will now open, select the recovery option Keep my files to
refresh your notebook.
20.2.2. How to Reset your Notebook
Open the start menu.
Select the Settings app from the list.
Tap or click on Update & Security.
Tap or click on the menu option Recovery.
Tap or click on Get started.
A dialogue box will now open, select the recovery option Remove everything
to completely reinstall Windows.
NOTICE!
Loss of data!
All the data stored on your notebook will be deleted as
a result of resetting it.
Back up your data before resetting the notebook.
Always perform any type of recovery using AC power.
If you have forgotten the Windows password for your device, you can
also restore the notebook from the login screen after rebooting the
device.
To do this, hold down the Shift key while on the login screen and then
select Power > Restart in the bottom right. After rebooting the
device, select Troubleshoot > Reset this PC.
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21. UEFI Con guration
The UEFI configuration (basic hardware configuration of your system) provides you
with a number of options for the configuration and operation of your notebook.
For example, you can modify the operating mode for interfaces, security features
or power supply management. The notebook has already been configured by the
manufacturer to ensure optimum operation.
NOTICE!
Loss of data!
The notebook has already been configured by
the manufacturer to ensure optimum operation.
Modifications may affect the stable and safe operation
of the system.
Changes must only be carried out by specialists or
very experienced users.
21.1. Executing the UEFI Con guration
You can only run the configuration program upon system startup. If the notebook
has already started up, switch it off and restart it.
Press the F2 key to run the UEFI configuration.
22. FAQs – Frequently Asked Questions
How do I activate Windows®?
• Windows® is activated automatically as soon as an Internet connection is
established.
The time is incorrect.
Click with the right mouse button on the clock in the bottom right corner of
your screen and then click on “Adjust date/time”.
You can then change the time and also, if necessary, the time zone in the
window that opens.
When is restoring factory settings recommended?
• This method should only be selected as a last resort. Read about the alternatives
in the System recovery section.
How do I perform a data backup?
• Back up your data on external media. If you need help to back up your data,
press the F1 key for Windows Help.
Why do I need to reinstall my USB device even though I have already done it?
• If the device is not operated on the same USB port as the one it was installed in,
it automatically receives a new identifier. The operating system then treats it like
41
a new device and tries to reinstall it.
• Use the installed driver or connect the device to the port on which it was
originally installed.
The notebook will not switch on.
If the notebook is in battery mode, connect the notebook to the AC adapter and
check that the battery is charged or being charged.
If you are already operating the notebook using the AC adapter, disconnect the
adapter plugfrom the outlet and connect an electrical appliance such as a lamp
to the same outlet to test it. If the lamp does not work either, seek the advice of
an electrician.
The screen is black.
• This fault can have various causes:
− The operating light (on/off switch) does not light up and the Notebook is in
hibernation.
Solution:
Press the on/off switch.
− The background lighting has been disabled using the Fn + F2 keyboard
shortcut.
Solution:
Reactivate the background lighting by pressing any key.
The Notebook turns itself off during operation.
The battery may be fully discharged. Plug the Notebook in using the AC adapter
and charge the battery.
The Notebook cannot be switched on.
If you are running the Notebook on battery, check that it has been inserted
correctly and is fully charged.
The WLAN/Bluetooth connections do not work.
Check whether airplane mode is disabled.
The touchpad is not working.
To activate the touchpad, press the Fn+F1 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
Check the date, time zone and time.
Problem recognising an additional hard drive
If you add an additional hard drive to your device, the drive may not be immediately
visible under Windows. If this is the case, proceed as follows:
Right click on the Start button.
Then left click on Disk Management and confirm the window that now opens
with OK.
Maximise the next window so that it is easier to work in it.
42
1
In the lower part of the window you can now see the additional hard drive.
Click with the right mouse button in the area highlighted above .
Select the first option shown and confirm your selection by clicking the left
mouse button.
Now keep clicking on Next until Finish appears and click on it to confirm.
The hard drive will be visible in Windows Explorer and available for use after a few
seconds.
For questions about the operating system, please use the system’s built-
in help function by pressing the F1 key or go to www.microsoft.com.
23. Customer Service
23.1. What To Do in Case of Hardware Problems
Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just
give us a call!
23.2. Find the Cause
Start by carefully checking all the cable connections. If the notebook is connected
to peripheral devices, check all the cable connections here too.
23.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifications to the initial configuration?
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• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
23.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested.
For critical or security-related updates, the drivers are loaded and
installed automatically when the device is connected to the internet
So-called optional driver updates can be loaded and installed via the
Windows Update function.
The current drivers are available on our homepage at http://www.medion.com.
Please use the service address for the country where the device was purchased.
23.5. Transport
Please note the following information if you wish to transport the Notebook:
Switch the notebook off.
After transporting the notebook, wait until the appliance has reached
room temperature before switching it on. Large changes in temperature or
fluctuations in humidity can cause moisture build-up within the notebook due
to condensation. This can cause an electrical short circuit.
Always use a notebook carrying case to protect the notebook from dirt,
moisture, vibrations and scratches.
Always use the original cardboard packaging to ship your notebook and obtain
advice on this from your carrier.
Always charge your battery fully before embarking on longer trips and do not
forget to take along your AC adapter.
Find out about the power and communication options available in your
destination before travelling.
Where necessary, purchase the required power adapter before departure.
When shipping the notebook, pack the battery separately in the cardboard
packaging.
When going through the hand luggage check at the airport it is recommended
that you send the notebook and all magnetic storage media (e. g. external hard
drives) through the x-ray facility (the device that scans your bags). Avoid the
magnetic sensor (the structure that you walk through) or the magnetic hand
44
scanner (the manual device used by security personnel) as this may destroy your
data, among other things.
23.6. Cleaning and Maintenance
WARNING!
Danger of electric shock!
There is a risk of death as a result of electric shock if
the housing is open and if parts inside the device are
touched!
Do not open the housing of the notebook. It does
not contain any parts requiring maintenance. Always
unplug the device and disconnect all cables before
cleaning!
You can increase the lifespan of your notebook with the following measures:
Only use a damp, lint-free cloth to clean the notebook.
Do not use solvents, corrosive or aerosol-based detergents to clean the device.
Use special cleaning products for the display and the touchpad (e.g. glass
cleaner).
Under no circumstances must liquids penetrate inside the device as this may
cause damage.
Do not expose the screen to strong sunlight or ultraviolet light.
NOTICE!
Risk of damage!
To avoid damaging the device, never allow the plug
contacts to come into contact with water.
If this nevertheless happens, it is essential that the
plug contacts are rubbed dry before using the device
again.
23.7. Storage when not in use
Store the notebook in a cool, dry place if you are not going to use it for an extended
period of time and make sure that it is protected from dust and extremes of
temperature.
Remove the battery from the device if you are not going to use it for an
extended period of time and store the battery in a cool, dry place.
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Remove all media from the USB slots.
Remove all cables and connected peripheral devices.
When the notebook is not in use, we recommend storing it in a bag to
protect it from dust and dirt.
23.7.1. Automatic Battery Protection
NOTICE!
Loss of data!
Unintentional or random changes to UEFI settings may
affect the stable and safe operation of the system.
Changes must only be carried out by specialists or
very experienced users.
If you cannot use your laptop for a longer period of time (e.g. you go on holiday)
activate the automatic battery protection manually in your device’s UEFI. This
protects your battery from fully discharging.
In the UEFI you will find the Shipping Mode option under the Exit menu option.
Select the Shipping Mode option with the arrow keys.
Confirm the selection with Enter.
The notebook closes down.
Unplug the notebook from the mains.
Keep the on/off switch pressed briefly.
The notebook is now in transport mode. Read more about this in the „Transport
Mode“ chapter.
24. Upgrading/Modifying and Repair
Upgrades and modifications to your notebook should only be carried out by
qualified specialists. If you do not have the necessary qualifications, have the work
carried out by a qualified service technician. Please contact your customer service
department if you have technical problems with your notebook.
If a repair must be carried out, please contact only our authorised service partners.
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24.1. Notes for Service Technicians
Only service technicians may open up the notebook housing or upgrade or
modify your notebook.
Use only original replacement parts.
Before opening the housing, disconnect all power and connecting cables. If the
notebook is not disconnected from the power supply before being opened,
there is a risk that components could be damaged.
Internal components of the notebook may be damaged by electrostatic
discharge (ESD). Carry out repairs, as well as system enhancements or
modifications, at an ESD workplace. If such a workplace is not available, wear
an antistatic cuff or ensure you are touching an earthed, metallic object. We will
charge for any repairs to damage caused by incorrect handling.
25. Disposal
PACKAGING
The product has been packaged to protect it from damage in transit.
The packaging is made of materials that can be recycled in an
environmentally friendly manner.
DEVICE
All old appliances marked with the symbol illustrated must not be
disposed of in normal household rubbish.
In accordance with Directive 2012/19/EU, the device must be properly
disposed of at the end of its service life.
This involves separating the materials in the device for the purpose of
recycling and minimising the environmental impact.
Take old devices to a collection point for electrical scrap or a recycling
centre. Before doing so, remove the batteries from the device and take
them to a separate collection point for used batteries.
Contact your local waste disposal company or your local authority for
more information on this subject.
BATTERIES
Do not dispose of used batteries with household rubbish. Batteries must
be disposed of correctly. Retailers that sell batteries and local collection
points provide containers in which you can dispose of them. Contact
your local waste disposal company or your local authority for more
information.
In connection with the sale of batteries or the supply of equipment
containing batteries, we are obliged to draw your attention to the
following: As the end user, you are legally required to return used
batteries. The crossed-out wheelie bin symbol means that the battery
must not be disposed of with household rubbish.
47
26. Information on Display Errors
26.1. European EN ISO 9241-307 Class II Standard
Due to the very high number of transistors and the associated extremely complex
manufacturing processes used, occasionally one or more pixels can fail or become
incorrectly controlled.
In the past, there were a number of approaches for defining the permitted number
of pixel defects. However, these approaches were mostly very complicated and
varied from one manufacturer to the next. When handling warranty issues for all
of its display products, MEDION therefore adheres to the strict and transparent
requirements of the standard EN ISO 9241-307, Class II; which has been briefly
summarised below.
The EN ISO 9241-307 standard defines, amongst other things, the generally
applicable guidelines relating to pixel defects. Pixel defects are categorised into
four fault classes and three defect types. Every individual pixel consists of three sub-
pixels, each of which is assigned a basic colour (red, green, blue).
Pixel structure
5 Pixel
Rows
Sub-Pixel
Pixel
blue
green
red
5 Pixel
Pixel defect types:
• Type 1:
permanently illuminated pixel (bright, white dot) even when not activated. A
white pixel occurs due to the illumination of all three sub-pixels.
• Type 2:
non-illuminated pixel (dark, black dot) even when activated.
• Type 3:
abnormal or faulty red, green or blue sub-pixel (e.g. permanently illuminated at
half brightness, one colour not illuminated, flashing or flickering but not type 1
or 2)
Supplement: Type 3 cluster (= failure of two or more sub-pixels within a 5 x 5 pixel
block). A cluster is a field of 5 x 5 pixels (15 x 5 sub-pixels).
48
EN ISO 9241-307, error class II
Resolution Type 1 Type 2 Type 3 Cluster
Type 1, type 2
Cluster
Type 3
1024 x 768 2 2 4 0 2
1280 x 800 3 3 6 0 3
1280 x 854 3 3 6 0 3
1280 x 1024 3 3 7 0 3
1366 x 768 3 3 7 0 3
1400 x 1050 3 3 8 0 3
1600 x 900 3 3 8 0 3
1920 x 1080 4 4 9 0 3
1920 x 1200 4 4 9 0 3
49
27. Battery Information
Battery Getac, NH50BAT-4
Voltage 14,4 V
Capacity 3275mAh
Energy 48,96 Wh
Operating Time
up to 4 hours
(depending on the notebook settings
and user behaviour during operation)
Battery Getac, NH50BAT-4
Voltage 14,4 V
Capacity 2850mAh
Energy 41 Wh
Operating Time
up to 3 hours
(depending on the notebook settings
and user behaviour during operation)
Battery Simplo, NH50BAT-4
Voltage 14,4 V
Capacity 3275mAh
Energy 48,96 Wh
Operating Time
up to 4 hours
(depending on the notebook settings
and user behaviour during operation)
50
28. Service information
Please contact our Customer Service team if your device ever stops working the way
you want or expect it to. There are several ways for you to contact us:
• In our Service Community, you can meet other users, as well as our staff, and you
can exchange your experiences and pass on your knowledge there.
You will find our Service Community at http://community.medion.com.
• Alternatively, use our contact form at www.medion.com/contact.
• You can also contact our Service team via our hotline or by post.
Opening times Hotline number UK
Mon – Fri: 08.00 – 20.00
Sat – Sun: 10.00 – 16.00
0333 3213106
Hotline number Ireland
1 800 992508
Service address
MEDION Electronics Ltd.
120 Faraday Park, Faraday Road, Dorcan
Swindon SN3 5JF, Wiltshire
United Kingdom
You can download this and many other sets of operating instruc-
tions from our service portal at
www.medion.com/gb/service/start/.
You will also find drivers and other software for a wide range of
devices there.
You can also scan the QR code on the side of the screen, to
download the operating instructions onto your mobile device
from the service portal.
51
29. Legal Notice
Copyright © 2021
Date: 21. June 2021, 2:04 pm
All rights reserved.
These operating instructions are protected by copyright.
Mechanical, electronic and any other forms of reproduction are prohibited without
the written permission of the manufacturer.
Copyright is owned by the distributing company:
MEDION AG
Am Zehnthof 77
45307 Essen
Germany
Please note that you cannot use the address above for returns. Please always con-
tact our Customer Service team first.
30. Privacy statement
Dear customer,
We wish to inform you that we, MEDION AG, Am Zehnthof 77, 45307 Essen, Germa-
ny process your personal data as a data controller.
For matters regarding data protection, we are supported by our company data pro-
tection officer who can be contacted at MEDION AG, Datenschutz, Am Zehnthof 77,
D – 45307 Essen; datenschutz@medion.com. We process your data for the purpose
of warranty processing and associated processes (e.g. repairs) and therefore rely on
processing your data for the sales contract concluded with us.
Your data will be provided to repairers contracted to us for the purpose of warran-
ty processing and associated processes. We generally store your personal data for a
period of three years in order to fulfil your legal warranty rights.
You have the right to be informed of the personal data concerned as well as the
right to rectification, deletion, restriction of processing, the right to object to pro-
cessing, as well as the right to data portability.
In case of access and cancellation rights, restrictions apply according to S 34 and S
35 of BDSG (Federal Data Protection Act) (Art. 23 GDPR). In addition, there is a right
of appeal to a competent data protection supervisory authority (Article 77 GDPR in
conjunction with S 19 BDSG). The state official for data protection and freedom of
information for MEDION AG is Nordrhein Westfalen, P box 200444, 40212 Düssel-
dorf, Germany. www.ldi.nrw.de.
The processing of your data is necessary for warranty processing: it is not possible
to process the warranty without the provision of the required data.
52
31. Index
B
Battery ............................................................ 49
Battery Mode ............................................... 28
Charging the Battery ........................... 29
Discharging the Battery ...................... 29
Inserting the Battery ............................ 28
Removing the Battery ......................... 28
Bluetooth®..................................................... 35
C
Connecting
Cabling ...................................................... 15
Power Supply.......................................... 13
Connecting an External Monitor .......... 31
Customer Service ....................................... 42
Driver Support ....................................... 43
Find the Cause ....................................... 42
What To Do in Case of Hardware
Problems .................................................. 42
D
Data backup ................................................. 17
Display ..................................................... 16, 31
Opening and Closing ........................... 31
E
Energy Saving Tips ..................................... 30
Environmental Requirements ................ 12
Ergonomics ................................................... 17
Arms ........................................................... 18
Back ............................................................ 18
General ..................................................... 18
Head .......................................................... 18
Legs ............................................................ 18
Wrists ......................................................... 18
F
Factory settings
System restore ....................................... 37
FAQ – Frequently Asked Questions ...... 40
I
Included with your Notebook................ 19
K
Keyboard ....................................................... 31
Shortcuts .................................................. 32
L
Licence Agreement .................................... 27
N
Network Operation .................................... 34
Requirements ......................................... 34
Wi-Fi (Wireless Network) .................... 34
Notes for Service Technicians ................ 46
O
Operational Safety ........................................9
P
Pixel Defect Types....................................... 47
Power Management (Power Options) 30
Power Supply ............................................... 25
On/Off Switch ......................................... 25
Preparation for Starting-Up .................... 26
Proper Use ........................................................6
R
Recycling ....................................................... 46
Repair .............................................................. 45
S
Securing Your Notebook .......................... 36
Password Setting (Power-on) ........... 36
Setup Location ............................................ 11
Sound System .............................................. 33
External Audio Connections ............. 33
Starting the Notebook .............................. 27
System restore ............................................. 37
PowerRecovery ...................................... 37
Restoring the factory settings .......... 38
T
Touchpad................................................ 16, 33
Transport ....................................................... 43
U
UEFI Configuration ..................................... 40
Upgrading/Modifying ............................... 45
USB Port ......................................................... 35