MSI Optix G24C User Manual

G52-AE6C1X1

Gaming 24 Series

All-in-One (AIO) PC

MS-AE6C System

ii

Contents

Copyright Notice ��iii

Trademarks ��iii

Revision ��iii

Upgrade and Warranty ��iv

Acquisition of Replaceable Parts ��iv

Technical Support ��iv

Green Product Features ��iv

Environmental Policy �� v

Chemical Substances Information �� v

Battery Information �� v

Safety Instructions ��vi

CE Conformity �� viii

FCC-B Radio Frequency Interference Statement �� viii

WEEE Statement �� viii

RoHS Statement ��ix

1. Overview ............................................................ 1-1

Packing Contents �� 1-2

System Overview �� 1-3

Component Replacement & Upgrade �� 1-9

2. Getting Started ................................................... 2-1

Safety & Comfort Tips �� 2-2

Hardware Setup �� 2-3

3. System Operations ............................................. 3-1

Power Management �� 3-2

Network Connection (Windows 7) �� 3-4

Network Connection (Windows 8�x) �� 3-7

System Recovery (Windows 7) �� 3-10

System Recovery (Windows 8�x) �� 3-20

A. Troubleshooting .................................................A-1

Preface

iii

Copyright Notice

The material in this document is the intellectual property of MICRO-STAR

INTERNATIONAL� We take every care in the preparation of this document, but no

guarantee is given as to the correctness of its contents� Our products are under continual

improvement and we reserve the right to make changes without notice�

Trademarks

All trademarks are the properties of their respective owners�

Revision

Revision Date

V1�0 2015/02

iv

Upgrade and Warranty

Please note that certain components preinstalled in the product may be upgradable

or replaceable by user’s request� For any further information about the product users

purchased, please contact the local dealer� Do not attempt to upgrade or replace any

component of the product if you are not an authorized dealer or service center, since it

may cause the warranty void� It is strongly recommended that you contact the authorized

dealer or service center for any upgrade or replace service�

Acquisition of Replaceable Parts

Please be noticed that the acquisition of replaceable parts (or compatible ones) of

the product users purchased in certain countries or territories may be ful󰘰lled by the

manufacturer within 5 years at most since the product has been discontinued, depending

on the o󰘲cial regulations declared at the time. Please contact the manufacturer via

http://www�msi�com/support/ for the detailed information about the acquisition of spare

parts�

Technical Support

If a problem arises with your system and no solution can be obtained from the user’s

manual, please contact your place of purchase or local distributor� Alternatively, please

try the following help resources for further guidance� Visit the MSI website for technical

guide, BIOS updates, driver updates and other information via http://www�msi�com/

support/

Green Product Features

◙Reduced energy consumption during use and stand-by

◙Limited use of substances harmful to the environment and health

◙Easily dismantled and recycled

◙Reduced use of natural resources by encouraging recycling

◙Extended product lifetime through easy upgrades

◙Reduced solid waste production through take-back policy

Preface

v

Environmental Policy

◙The product has been designed to enable proper reuse of parts

and recycling and should not be thrown away at its end of life�

◙Users should contact the local authorized point of collection for

recycling and disposing of their end-of-life products�

◙Visit the MSI website and locate a nearby distributor for further recycling

information�

◙Users may also reach us at gpcontdev@msi�com for information regarding

proper Disposal, Take-back, Recycling, and Disassembly of MSI products�

Chemical Substances Information

In compliance with chemical substances regulations, such as the EU REACH Regulation

(Regulation EC No� 1907/2006 of the European Parliament and the Council), MSI

provides the information of chemical substances in products at:

http://www�msi�com/html/popup/csr/evmtprtt_pcm�html

Battery Information

European Union:

Batteries, battery packs, and accumulators should not be

disposed of as unsorted household waste� Please use the

public collection system to return, recycle, or treat them in

compliance with the local regulations�

Taiwan:

For better environmental protection, waste batteries should

be collected separately for recycling or special disposal�

California, USA:

The button cell battery may contain perchlorate material and requires special

handling when recycled or disposed of in California�

For further information please visit:

http://www�dtsc�ca�gov/hazardouswaste/perchlorate/

Danger of explosion if battery is incorrectly replaced� Replace only with the

same or equivalent type recommended by the manufacturer�

vi

Safety Instructions

◙Read the safety instructions carefully and thoroughly�

◙All cautions and warnings on the equipment or user’s manual should be

noted�

Keep the User’s Guide that comes with the package for future reference�

Keep this equipment away from humidity and high temperature�

Lay this equipment on a reliable 󰘱at surface before setting it up.

◙Make sure that the power voltage is within its safety range and has been

adjusted properly to the value of 100~240V before connecting the equipment

to the power outlet� Do not disable the protective earth pin from the plug�

The equipment must be connected to an earthed mains socket-outlet�

◙Always unplug the AC power cord before installing any add-on card or

module to the equipment�

◙Always disconnect the AC power cord or switch the wall socket o󰘯 if the

equipment would be left unused for a certain time to achieve zero energy

consumption�

The ventilator on the enclosure is used for air convection and to prevent the

equipment from overheating� Do not cover the ventilator�

Do not leave the equipment in an unconditioned environment with a storage

temperature above 60OC (140OF) or below 0OC (32OF), which may damage the

equipment�

NOTE: The maximum operating temperature is around 40OC�

Preface

vii

Never pour any liquid into the opening that could damage or cause electrical

shock�

Place the power cord in a way that people are unlikely to step on it� Do not place

anything on the power cord�

◙When installing the coaxial cable to the TV Tuner, it is necessary to ensure

that the metal shield is reliably connected to protective earthing system of

the building�

◙Cable distribution system should be grounded (earthed) in accordance with

ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section

820�93, Grounding of Outer Conductive Shield of a Coaxial Cable�

Always keep the strong magnetic or electrical objects away from the

equipment�

If any of the following situations arises, get the equipment checked by service

personnel:

◙The power cord or plug is damaged�

◙Liquid has penetrated into the equipment�

◙The equipment has been exposed to moisture�

◙The equipment does not work well or you can not get it work according to

user’s manual�

◙The equipment has dropped and damaged�

◙The equipment has obvious sign of breakage�

1� The optical storage devices are classi󰘰ed as CLASS 1 LASER PRODUCT. Use of

controls or adjustments or performance of procedures other than those speci󰘰ed

is prohibited�

2� Do not touch the lens inside the drive�

viii

CE Conformity

Hereby, Micro-Star International CO�, LTD declares that this device is

in compliance with the essential safety requirements and other relevant

provisions set out in the European Directive�

FCC-B Radio Frequency Interference

Statement

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules� These

limits are designed to provide reasonable protection against harmful

interference in a residential installation� This equipment generates,

uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful interference to

radio communications� However, there is no guarantee that interference will not occur

in a particular installation� If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment o󰘯 and on, the

user is encouraged to try to correct the interference by one or more of the measures

listed below:

￭Reorient or relocate the receiving antenna�

￭Increase the separation between the equipment and receiver�

￭Connect the equipment into an outlet on a circuit di󰘯erent from that to which

the receiver is connected�

￭Consult the dealer or an experienced radio/television technician for help�

Notice 1

The changes or modi󰘰cations not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment�

Notice 2

Shielded interface cables and AC power cord, if any, must be used in order to comply

with the emission limits�

VOIR LA NOTICE D’INSTALLATION AVANT DE RACCORDER AU RESEAU�

This device complies with Part 15 of the FCC Rules� Operation is subject to the following

two conditions:

1� this device may not cause harmful interference, and

2� this device must accept any interference received, including interference that may

cause undesired operation�

WEEE Statement

Under the European Union (“EU”) Directive on Waste Electrical and

Electronic Equipment, Directive 2002/96/EC, which takes e󰘯ect on August

13, 2005, products of “electrical and electronic equipment” cannot be

discarded as municipal waste anymore and manufacturers of covered

electronic equipment will be obligated to take back such products at the end

of their useful life�

Preface

ix

RoHS Statement

Japan JIS C 0950 Material Declaration

A Japanese regulatory requirement, de󰘰ned by speci󰘰cation JIS C 0950, mandates

that manufacturers provide material declarations for certain categories of electronic

products o󰘯ered for sale after July 1, 2006.

http://www�msi�com/html/popup/csr/cemm_jp�html

http://tw�msi�com/html/popup/csr_tw/cemm_jp�html

India RoHS

This product complies with the "India E-waste (Management and Handling) Rule 2011"

and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls

or polybrominated diphenyl ethers in concentrations exceeding 0�1 weight % and 0�01

weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule�

Turkey EEE regulation

Conforms to the EEE Regulations of the Republic Of Turkey

Ukraine restriction of hazardous substances

The equipment complies with requirements of the Technical Regulation, approved by

the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008 № 1057,

in terms of restrictions for the use of certain dangerous substances in electrical and

electronic equipment�

Vietnam RoHS

As from December 1, 2012, all products manufactured by MSI comply with Circular

30/2011/TT-BCT temporarily regulating the permitted limits for a number of hazardous

substances in electronic and electric products�

1

Overview

MSI has successfully integrated all parts of a full-worthy and top performing

gaming desktop into a large size display, thereby creating this top-notch All-

in-One PC for gaming enthusiasts� Powered by a best-in-class audio solution

and amazing graphics, this gaming All-in-One PC will impress both casual and

enthusiastic gamers with visual awe and striking performance�

Overview

1-31-2

Packing Contents

All-in-One PC AC/DC Adapter AC Power Cord

Display Wiper

Driver/ Utility Disc

User Manual &

Quick Guide

Keyboard (Optional)

Mouse (Optional)

* Please contact us immediately if any of the items is damaged or missing�

* The illustrations are for reference only and your packing contents may slightly vary

depending on the model you purchased�

Overview

1-31-2

System Overview

hFront View

31

2 1

44

1Microphone

The built-in microphone can be used for video chatting online.

2Webcam

The built-in webcam with the microphone can be used for picture taking, video recoding,

online conferencing and any other interactive applications.

3LED Indicator (Optional)

The LED indicator indicates when it is recording. The LED indicator should be on when

device is capturing video and o󰘯 when the device is not capturing video.

4Stereo Speakers

The built-in stereo speakers deliver high quality sound blaster with stereo system.

Overview

1-51-4

hRear View

1 1

2 3

1

1Ventilator

The ventilator on the enclosure is used for air convection and to prevent the equipment

from overheating� Do not cover the ventilator�

2Kensington Lock Port

This AIO PC provides a Kensington lock port, which allows users to secure the AIO PC

in place with a key or some mechanical PIN device and attached through a rubberised

metal cable� The end of the cable has a small loop which allows the whole cable to be

looped around a permanent object, such as a heavy table or other similar equipment,

thus securing the AIO PC in place�

3Stand

Use this stand to position your system on a 󰘱at and stable surface.

Overview

1-51-4

hSide View

1

3

5

7

9

2

4

6

8

10

11 12

13

1System Power Button/ LED

Press the system power button to turn the system on or o󰘯.

The power LED glows when the system is turned on and goes o󰘯 when the system is

shut down� In terms of power saving, the LED blinks in S3 (Suspend to RAM) mode and

goes o󰘯 in S4 (Suspend to Disk) mode.

2Monitor Power LED

The power LED glows when the monitor is turned on and goes o󰘯 when the monitor is

shut down�

3Hard Disk Drive LED

This indicator shows the activity status of the HDD. It 󰘱ashes when the system is

accessing data on the HDD and remains o󰘯 when no disk activity is detected.

4Monitor Power/ Mode Button

This button works both as the monitor power button and as the signal input switch

between PC & HDMI�

5Menu Button

Press this button to view and switch between the Brightness and Volume menus�

6Brightness/ Volume Up Button

Press this button to tune the brightness/ volume up�

Overview

1-71-6

7Brightness/ Volume Down Button

Press this button to tune the brightness/ volume down�

8Card Reader Drive

The built-in card reader may support various types of memory cards�

9USB 3�0 Port (with MSI Super Charger Technology) (Optional)

The USB 3�0 port is backward-compatible with USB 2�0 devices� It supports up to 5Gbit/

s (SuperSpeed) data transfer rate�

With MSI Super Charger Technology, not only does it function as normal USB 3�0 port,

but it also enables users to charge USB devices even when the system is turned o󰘯.

Users will no longer need to power on the system just to charge USB devices� Better yet,

it can reduce the charge time up to 40%, making life more e󰘲cient than ever.

10 USB 3�0 Port (Optional)

The USB 3�0 port is backward-compatible with USB 2�0 devices� It supports up to 5Gbit/

s (SuperSpeed) data transfer rate�

11 Eject Hole

Insert a thin, straight object (such as a paper clip) into the eject hole to open the optical

disk drive manually if the eject button does not work�

12 Eject Button

Press the eject button to open the optical disk drive�

13 Optical Disk Drive

A DVD Super-Multi drive is integrated for your home entertainment (Blu-ray is

optional)�

Overview

1-71-6

hTop and Bottom View

9

21

7

6 8

5

4

3

10

7

1Ventilator

The ventilator on the enclosure is used for air convection and to prevent the equipment

from overheating� Do not cover the ventilator�

2Stand

Use this stand to position your system on a 󰘱at and stable surface.

3Line-Out Jack

This connector is provided for headphones or speakers�

4Microphone Jack

This connector is provided for microphones�

5RJ-45 LAN Jack

The standard RJ-45 LAN jack is provided for connection to the Local Area Network

(LAN)� You can connect a network cable to it�

Yellow Green/ Orange

LED Color LED State Condition

Left Yellow O󰘯 LAN link is not established�

On (steady state) LAN link is established�

On (blinking) The computer is communicating with

another computer on the LAN�

Right Green O󰘯 10 Mbit/sec data rate is selected�

On 100 Mbit/sec data rate is selected�

Orange On 1000 Mbit/sec data rate is selected�

Overview

1-91-8

6USB 2.0 Port (Optional)

The USB (Universal Serial Bus) port is for attaching USB devices such as keyboard,

mouse, or other USB-compatible devices. It supports up to 480Mbit/s (Hi-Speed) data

transfer rate.

7HDMI-Out Port (Optional)

The High-De󰘰nition Multimedia Interface (HDMI) is an all-digital audio/video interface

capable of transmitting uncompressed streams. HDMI supports all TV format, including

standard, enhanced, or high-de󰘰nition video, plus multi-channel digital audio on a single

cable.

8Power Jack

The AC/DC adapter converts AC power to DC power for this jack. Power supplied

through this jack supplies power to the PC. To prevent damage to the PC, always use

the supplied power adapter.

9TV Tuner Antenna Connector (Optional)

This connector is provided for digital TV tuner antenna.

10 USB 3.0 Port (Optional)

The USB 3.0 port is backward-compatible with USB 2.0 devices. It supports up to 5Gbit/

s (SuperSpeed) data transfer rate.

Important

1. We suggest that you connect the AC/DC adapter to your AIO PC 󰘰rst and then

connect the AC power cord to the socket-outlet for safety concerns.

2. High-speed devices are recommended for USB 3.0 ports whereas low-speed devices,

such as mouse or keyboard, are suggested to be plugged into the USB 2.0 ports on

the rear panel.

Overview

1-91-8

Component Replacement & Upgrade

Please note that certain components preinstalled in the product may be upgradable or

replaceable by user’s request depending on the models users purchased�

For any further information on the product users purchased, please contact the local

dealer� Do not attempt to upgrade or replace any component of the product if you are

not an authorized dealer or service center, since it may cause the warranty void� It is

strongly recommended that you contact the authorized dealer or service center for any

upgrade or replace service�

2

Getting Started

This chapter provides you with the information on hardware setup procedures�

While connecting peripheral devices, be careful in holding the devices and use

a grounded wrist strap to avoid static electricity�

2-2

Safety & Comfort Tips

The AIO PC is a portable platform that allows you to work anywhere� However, choosing

a good workspace is important if you have to work with your PC for a long period of

time�

1� Your work area should have enough illumination�

2� Choose the proper desk and chair and adjust their height to 󰘰t your posture when

operating�

3� When sitting on the chair, sit straight and keep a good posture� Adjust the chair’s

back (if available) to support your back comfortably�

4� Place you feet 󰘱at and naturally on the 󰘱oor, so that your knees and elbows have

the proper position (about 90-degree) when operating�

5� Put your hands on the desk naturally to support your wrists�

6� Adjust the angle/position of the AIO PC to have an optimal view�

7� Avoid using your PC in a place where discomfort may occur (such as on the bed)�

8� The AIO PC is an electrical device� Please treat it with great care to avoid personal

injury�

1

38-7 6 cm

15-20

90-1 2 0

2

3

4

5

6

Getting Started

2-3

Hardware Setup

Important

•

The illustrations are for reference only� Your system may vary in appearance�

•

Please make sure the system has been grounded to earth through the AC power cord

and the electrical outlet before powering on the system�

•

Do not use any sharp objects on the display�

1� Adjust the stand to an appropriate angle until the system is securely positioned�

2-4

2� Connect the adapter to the system and plug in the power cord�

1

2

3

3� Press the power button to power on the system�

3

System Operations

This chapter provides you with essential information on system operations�

Important

All information is subject to change without prior notice�

System Operations

3-33-2

Power Management

Power management of personal computers (PCs) and monitors has the potential to

save signi󰘰cant amounts of electricity as well as deliver environmental bene󰘰ts.

To be energy e󰘲cient, turn o󰘯 your display or set your PC to sleep mode after a period

of user inactivity�

hPower Management in Windows 7

■[Power Options] in Windows OS allow you to control the power management

features of your display, hard drive, and battery� Go to [Start] > [Control Panel]

> [System and Security]�

Then click on the [Power Options] link�

Select a power plan that suits your personal needs. You may also 󰘰ne-tune the

settings by clicking [Change plan settings]�

■The Shut Down Computer menu presents the options of Sleep (S3/S4) & Shut

Down (S5) for rapid and easy management of your system power�

hPower Management in Windows 8.x

■[Power Options] in Windows OS allow you to control the power management

features of your display, hard drive, and battery� Go to [Start] > [Control Panel]

> [System and Security]�

Then click on the [Power Options] link�

Select a power plan that suits your personal needs. You may also 󰘰ne-tune the

settings by clicking [Change plan settings]�

System Operations

3-33-2

■The Shut Down Computer menu presents the options of Sleep (S3/S4) & Shut

Down (S5) for rapid and easy management of your system power�

hPower Management through ENERGY STAR

qualied monitors

The power management feature allows the computer to initiate a

low-power or “Sleep” mode after a period of user inactivity� When

used with an external ENERGY STAR quali󰘰ed monitor, this feature

also supports similar power management features of the monitor�

To take advantage of these potential energy savings, the power

management feature has been preset to behave in the following ways when the system

is operating on AC power:

■ Turn o󰘯 the display after 15 minutes

■Initiate Sleep after 30 minutes

hWaking the System Up

The computer shall be able to wake up from power saving mode in response to a

command from any of the following:

■the power button,

■the network (Wake On LAN),

■the mouse,

■the keyboard�

Energy Saving Tips:

■ Turn o󰘯 the monitor by pressing the monitor power button after a period of user

inactivity�

■Tune the settings in Power Options under Windows OS to optimize your PC’s

power management�

■Install power saving software to manage your PC’s energy consumption�

■ Always disconnect the AC power cord or switch the wall socket o󰘯 if your PC

would be left unused for a certain time to achieve zero energy consumption�

System Operations

3-53-4

Network Connection (Windows 7)

hWired LAN

1� Go to [Start] > [Control Panel]�

2� Select [Connect to the Internet] under [Network and Internet]�

3� Select [Broadband (PPPoE)] to connect using DSL or cable that requires a user

name and password�

4� Type the information from your Internet Service Provider (ISP) and click [Connect] to

establish your LAN connection�

System Operations

3-53-4

hWireless LAN

1� Go to [Start] > [Control Panel]�

2� Select [Connect to the Internet] under [Network and Internet]�

3� Select [Wireless] to connect using a wireless router or a wireless network�

4� A list of available WLAN connections pops up� Choose a connection from the list or

click [Open Network and Sharing Center] to establish a new connection�

System Operations

3-73-6

5� To establish a new WLAN connection, select [Set up a new connection or network] in

[Network and Sharing Center]�

6� Followingly, choose [Manually connect to a wireless network] and click [Next] to

continue�

7� Enter information for the wireless network you intend to add and click [Next] to

proceed�

8� A new WLAN connection has been made� Click [Close] to exit or select [Change

connection settings] to modify the WLAN settings�

System Operations

3-73-6

Network Connection (Windows 8.x)

hWired LAN

1� Go to [Start] > [Control Panel]�

2� Select [View network status and tasks] under [Network and Internet]�

3� To establish a new connection, select [Network and Sharing Center]�

4� Select [Set up a new connection or network]�

System Operations

3-93-8

5� Choose [Connect to the Internet]�

6� Select [Broadband (PPPoE)] to connect using DSL or cable that requires a user

name and password�

7� Type the information from your Internet Service Provider (ISP) and click [Connect] to

establish your LAN connection�

System Operations

3-93-8

hWireless LAN

1� Select [Settings] on Desktop, locate a wireless icon with available network�

2� A list of available WLAN connections pops up� Choose a connection from the list�

3� To establish a new connection, select [Network and Sharing Center] under [Network

and Internet] in [Control Panel]�

4� Select [Set up a new connection or network]�

5� Followingly, choose [Manually connect to a wireless network] and click [Next] to

continue�

6� Enter information for the wireless network you intend to add and click [Next] to

proceed�

7� A new WLAN connection has been made� Click [Close] to exit or select [Change

connection settings] to modify the WLAN settings�

System Operations

3-113-10

System Recovery (Windows 7)

Important

The Recovery Tool is only available on systems bundled with Windows OS and MSI

utilities by default�

The purposes for using the Recovery Tool may include:

■Restore the system back to the initial status of original manufacturer’s default

settings�

■When some errors have occurred to the operating system in use�

■ When the operating system is a󰘯ected by virus and is not able to work

normally�

■When you want to install the OS with other built-in languages�

Before using the Recovery Tool, please back up the important data saved on your

system drive to other storage devices�

If the following solution fails to recover your system, please contact the authorized local

distributor or service center for further assistance�

hRecovering the System with the F3 Hotkey

If the system encounters non-recoverable problems, it is always recommended that

you try the F3 hotkey to recover your system with the recovery partition of the hard disk

drive 󰘰rst.

Follow the instructions below to continue:

1� Restart the system�

2� Press the F3 hotkey on the keyboard when the following image appears�

System Operations

3-113-10

3� Enter the Recovery Tool� This tool contains three features: Backup System, Restore

System and Recover to factory default�

hSystem Backup

It is highly recommended that users back up the system as the solution in the event of

a catastrophic disk failure or other accidents�

Follow the instructions below to continue:

1� Select [Backup System] to enter� Alternatively, select [X] or press [Esc] on the

keyboard to exit�

System Operations

3-133-12

2� Select [BACKUP] to start the system backup immediately�

The Initial Backup

The initial backup may take a while� Please let it complete without interruption�

Subsequent Backups

Subsequent backups will replace the previous backup 󰘰les.

System Operations

3-133-12

3� The system backup is in progress� Please note that it may take a while� Do not switch

o󰘯 the power, or it may cause unknown damage to the system.

4� Alternatively, select [CANCEL] to stop the system backup immediately� Please do not

switch o󰘯 the power while the system backup cancellation is in progress.

System Operations

3-153-14

5. The following message indicates a successful system backup. Press [OK] to 󰘰nish.

hSystem Restore

This tool helps to return the system to a previous state with the backup 󰘰les that users

created and saved in the hard disk drive beforehand. If no backup 󰘰les are available, the

system will be restored to the default setup�

Follow the instructions below to continue:

1� Select [Restore System] to enter� Alternatively, select [X] or press [Esc] on the

keyboard to exit�

System Operations

3-153-14

2� Select [OK] or [NEXT] so that the system can recover to the previous backup or default

setup� Alternatively, select [CANCEL] to stop the system restore immediately�

With backup les: restoring the system to the previous backup

Without backup les: restoring the system to the default setup

System Operations

3-173-16

3� The system restore is in progress� Please note that it may take a while� Do not switch

o󰘯 the power, or it may cause unknown damage to the system.

4. The following message indicates a successful system restore. Press [OK] to 󰘰nish.

Restart the system and access the Windows operating system as usual� If the restore

process fails or is interrupted, please start the whole procedure all over again�

System Operations

3-173-16

hSystem Recovery

This tool helps to recover the system back to factory default settings� All data on the

HDD will be erased while all settings will be restored to factory default�

Follow the instructions below to continue:

1� Select [Recover to factory default] to enter� Alternatively, select [X] or press [Esc] on

the keyboard to exit�

2� The system will be recovered to factory settings� All data will be gone� Make sure all

important data have been backed up� Select [NEXT] to continue� Alternatively, select

[CANCEL] to stop�

System Operations

3-193-18

3� Please select [OK] so that the system can recover its default setup�

4� The system recovery is in progress� Please note that it may take a while� Do not

switch o󰘯 the power, or it may cause unknown damage to the system.

System Operations

3-193-18

5� The following message indicates a successful system recovery� Press [OK] to

󰘰nish. Restart the system and access the Windows operating system as usual. If

the recovery process fails or is interrupted, please start the whole procedure all

over again�

System Operations

3-213-20

System Recovery (Windows 8.x)

Important

The System Recovery Function is only available on systems bundled with Windows OS

and MSI utilities by default�

The purposes for using the System Recovery Function may include:

■Restore the system back to the initial status of original manufacturer’s default

settings�

■When some errors have occurred to the operating system in use�

■ When the operating system is a󰘯ected by virus and is not able to work

normally�

■When you want to install the OS with other built-in languages�

Before using the System Recovery Function, please back up the important data saved

on your system drive to other storage devices�

If the following solution fails to recover your system, please contact the authorized local

distributor or service center for further assistance�

System Operations

3-213-20

hRecovery from the Operating System

Refresh PC

The Refresh PC utility checks whether the system 󰘰les, Windows registry, and other

important system components are working 󰘰ne or not; on 󰘰nding issues with Windows

󰘰les, it will attempt to repair your PC. If your PC isn’t running well, you can refresh it

without losing your personal 󰘰les.

1� Click [Settings] on desktop, then select [Change PC settings] > [Update and

recovery]�

2. Click [Recovery] > [Refresh your PC without a󰘯ecting your 󰘰les], and select [Get

started]�

3� It will show the changes which will be made during the process, click [Next] to

continue�

System Operations

3-233-22

4� A message indicates that your PC is ready to be refreshed, click [Refresh] to start�

This might take a while�

5� After the refresh process ends, you will be back to Windows Start Screen where

you can 󰘰nd all default Windows utilities and widgets.

System Operations

3-233-22

Reset PC

The Reset utility will bring the system back to original factory settings�

1� Click [Settings] on desktop, then select [Change PC settings] > [Update and

recovery]�

2� Click [Recovery] > [Remove everything and reinstall Windows], and select [Get

started]�

3� It will show the changes to be made during the process, click [Next] to continue�

System Operations

PB3-24

4� You will be prompted to choose which drive you want to clean for a hard disk with

multiple partitions�

5. Now, select either to remove 󰘰les or to fully clean drives according to your needs.

6� It is now ready to reset your PC, click [Reset] and follow the on-screen instructions

to restart your PC�

A

Troubleshooting

A-3A-2

My system does not start�

1� Check if the system is connected to an electrical outlet and it is turned on�

2. Check if the power cord and all cables are connected 󰘰rmly.

When I turn on my computer, the message “Operating System not found”

appears or Windows does not start�

1� Check if there is a non-bootable CD/ DVD inside the optical disk drive� If so,

remove the CD/ DVD then restart the computer�

2� Check Boot Device Priority settings in the BIOS Setup�

The system can not be shut down�

It is best to shut down your computer using the Shut Down icon in the operating

system� Using other methods, including those listed below, may result in data failure�

If the Shut Down procedure does not work, choose one of the following steps:

1� Press Ctrl+Alt+Del keys, then choose Shut Down�

2. Press and hold the power button till the system is o󰘯.

3� Unplug the power cable from the system�

My microphone does not work�

1� For built-in microphone, please go to Start > Control Panel > Sounds and Audio

Devices > Audio to check if it is muted�

2� If you are using an external microphone, check that the microphone is plugged

into the Microphone jack�

The Internet connection has problems�

1� If you are having a problem connecting to your Internet Service Provider (ISP),

check if the ISP is experiencing technical problems�

2� Check the Network settings and connection and make sure the system is properly

con󰘰gured to Internet access.

3. The wireless LAN data transfer speed is a󰘯ected by distance and obstructions

between devices and access points� To maximize the data transfer speed, choose

the access point closest to your system�

Troubleshooting

A-3A-2

System speakers do not work�

1� Check the master volume setting in the Audio Mixer�

2� If you are using an application that has its own volume control, check if the volume

is muted�

3� If you have connected an audio cable to the Headphone jack, disconnect it�

4� If the system has OSD function, please adjust the volume of OSD�

I cannot play a CD/ DVD with the DVD-ROM of the system�

1� Make sure the label of the CD/ DVD is facing up�

2� If the CD/ DVD requires software, make sure the software is well installed

according to the program instructions�

3� If a region code warning appears when you play the DVD, the problem could be

that the DVD is incompatible with the DVD-ROM in your system� The region code

is listed on the disc packaging�

4� If you see video but cannot hear audio, check the media player� Also, make sure

the speakers and the master volume setting in the Audio Mixer are not muted�

5� Check if the drivers are installed properly� Click Start > Control Panel > System >

Device Manager�

6� A dirty or scratched disc may cause the computer to hang when it is trying to read

the disc� If necessary, reboot the computer, remove the disc, and check if it is

dirty or scratched�

7� Please use DVD player software like PowerDVD or WinDVD to play DVD video�

My DVD-ROM drive tray does not open�

1� Make sure the computer is turned on�

2� Press the Eject button on the DVD-ROM drive�

3� If the Eject button does not work, open the tray by inserting a sharp, pointed object

into the hole next to the Eject button�

System monitor does not display anything�

1� Check if the system is connected to an electrical outlet and it is turned on�

2� The system may be in Standby mode� Press any key to activate the Display�

Table of Contents

MSI Optix G24C User Manual

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