Table of Contents
Philips 242G5DJEB/27 User Manual
Displayed below is the user manual for 242G5DJEB/27 by Philips which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................5
2.3 Remove the Base Assembly for VESA
Mounting .............................................................8
2.4 MHL (Mobile High-Definition Link)
introduction .......................................................8
3. Image Optimization .............................10
3.1 SmartImageGAME ............................................................................... 10
3.2 SmartContrast ..............................................12
3.3 Philips SmartControl .................................12
4. Technical Specifications ......................19
4.1 Resolution & Preset Modes...................21
5. Power Management ............................22
6. Regulatory Information ......................23
7. Customer care and warranty ...........29
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................29
7.2 Customer Care & Warranty .................31
8. Troubleshooting & FAQs ...................35
8.1 Troubleshooting ...........................................35
8.2 SmartControl FAQs ..................................36
8.3 General FAQs ...............................................37
8.4 MHL FAQs ......................................................39
8.5 Gaming FAQs ................................................40
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and mainte-
nance
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the monitor, make sure
the power plug and outlet are easily ac-
cessible.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your moni-
tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
• Unplug the monitor if you are not going to
use it for an extensive period of time.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in your
monitor, please turn the power off immedi-
ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
• Do not store or use the monitor in loca-
tions exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-95°F
• Humidity: 20-80% RH
• IMPORTANT: Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
"Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only
by qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
• For transportation information, please
refer to "Technical Specifications".
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
VGA
Power
Dual-link DVI (optional)
USB cable
242G5
SmartKeypad
2013
使用产品前请阅读使用说明
保留备用
user s manual
Install base stand
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2. Snap in the base in the VESA mount area.
5
2. Setting up the monitor
Connecting to your PC
10
11
9
13
13
SmartKeypad
1
1
3 6
8
12
4
42
2
7
7
5
5
5
3
6
SmartKeypad input
DisplayPort
VGA input
DVI input
HDMI or MHL input
HDMI input
7 HDMI audio output
8 Kensington anti-theft lock
9 USBupstream
10 USBdownstream
11 USB fast charger
12 Zero power Switch
13 AC power input
Connect to PC
1. Connect the power cord to the back of
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
Connect the SmartKeypad to your
monitor
Connect SmartKeypad to the SmartKeypad
port which is on the rear of the display.
Note
1. The SmartKeypad is functional for Philips
242G5DJEB, do not connect to other
devices.
2. The SmartKeypad port on rear of the
the 242G5DJEB display is design for
SmartKeypad only.
2.2 Operating the monitor
Front view product description
3
5 247 6
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Adjust the OSD menu.
SmartSize : Change display
format.
Change the signal input source.
Return to previous OSD level.
SmartimageGAME : There are six
modes to select: FPS, Racing,
RTS, Gamer1, Gamer2, and Off.
6
2. Setting up the monitor
Description of the SmartKeypad
You are engaged in immersive gaming. You need
quick access to your favorite settings without
having to take your eyes off the screen. The
Philips SmartKeypad enables you to do just
that. With its 2x preset buttons, it enables you
to customize and save your favorite settings
for gaming. It also conveniently allows you to
control the menu for quick OSD access and
quick select various settings.
Smartimage
GAME
/ Gamer 1 mode.
Smartimage
GAME
/ Gamer 2 mode.
Return to previous OSD level.
Adjust the OSD menu.
Access the OSD menu / Confirm
the OSD adjustment.
Note
refer to page11 “Customize SmartimageGAME
Gamer1/ Gamer2 mode” to set Gamer1/
Gamer2 mode ’’
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Audio
Color
icture
DVI
HDMI
MHL-HDMI
DisplayPort
Input
SmartSize
VGA
Basic and simple instruction on the control
keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Audio
SmartSize
Input
Brightness
Contrast
Sharpness
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
Color Temperature
sRGB
User Define
Mute
Panel Size
1:1
Aspect
VGA
DVI
HDMI
MHL-HDMI
DisplayPort
SmartResponse
SmartContrast
Gamma
Over Scan
SmartFrame
Volume
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська,
简体中文, 繁體中文, 日本語, 한국어
0~100
0~100
1.8, 2.0, 2.2, 2.4, 2.6
0~100
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, Off
Yes, No
0~100
0~100
0~100
5000K, 6500K, 7500K,
8200K, 9300K,11500K
Red: 0~100
0~100
Green: 0~100
Blue: 0~100
On, Off
17”[5:4], 19”[5:4], 19”W[16:10],
22”W[16:10], 18.5”W[16:9],
19.5”W[16:9], 20”W[16:9],
21.5”W[16:9], 23”W[16:9], 24”W[16:9]
Off, Fast, Faster, Fastest
On, Off
Size, Brightness,Contrast,
H.Position,V.Position
On, Off
7
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the monitor is
powered on at a different resolution, an alert is
displayed on screen: Use 1920×1080@60Hz for
best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
20
Swivel
+65
-65
Height adjustment
130mm
Pivot
90
0
8
2. Setting up the monitor
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Remove the screws from hinge cover.
Note
This monitor accepts a 100mm × 100mm
mounting interface.
100mm
100mm
2.4 MHL (Mobile High-Definition
Link) introduction
What is it?
Mobile High Definition Link (MHL) is a mobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-definition displays.
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.
How do I use the MHL function?
To use the MHL function, you need an MHL-
Certified mobile device. To find a list of MHL-
certified devices, visit the official MHL website
(http://www.mhlconsortium.org)
You also need a optional MHL certified special
cable in order to use this function.
How does it work? (how do I connect?)
Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
you the mobile device such as internet surfing,
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
9
2. Setting up the monitor
MHL-HDMI
MHL
Note
1. The port marked [MHL-HDMI] is the only
port on the monitor that supports the MHL
function when the MHL cable is used. Note
that the MHL certified cable is different than
a standard HDMI cable.
2. A mobile device with MHL certification
must be purchased separately.
3. You may have to manually switch the
monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs.
4. Standby/Off energy saving of ErP is not
applicable for the MHL charging functionality.
5. Requires optional MHL certified mobile
device and MHL cable. (not included) please
check with your MHL device vendor for
compatibility.
10
3. Image Optimization
3. The SmartImageGAME on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make confirmation.
There are six modes to select: FPS, Racing, RTS,
Gamer1, Gamer2, and Off.
Racing
RTS
Gamer 1
Gamer 2
Off
SmartImage GAME
• FPS: For playing FPS (First Person Shooters)
games. Improves dark theme black level
details.
• Racing: For playing Racing games. Provides
fastest response time and high color
saturation.
• RTS: For playing RTS (Real Time Strategy)
games, a user-selected portion can be
highlighted for RTS games (through
SmartFrame). The picture quality can be
adjusted for the highlighted portion.
• Gamer1: User’s preference settings saved
as Gamer 1.
• Gamer2: User’s preference settings saved
as Gamer 2.
• Off:No optimization by SmartImageGAME.
Customize SmartimageGAME Gamer1/
Gamer2 mode.
This will allow you to create and select your
own preference settings.
1. You have to select Gamer1 or Gamer2 first.
There are two ways :
• Click the icon “ ” or “ ” on the
SmartKeypad, SmartimageGAME menu will
3. Image Optimization
3.1 SmartImageGAME
What is it?
SmartImageGAME provides presets that optimize
display for different types of gaming content,
dynamically adjusting brightness, contrast,
color and sharpness in real time. Philips
SmartImageGAME delivers great optimized gaming
performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of gaming content,
SmartImageGAME software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImageGAME is an exclusive, leading edge
Philips technology that analyzes the gaming
content displayed on your screen. Based on a
scenario you select, SmartImageGAME dynamically
enhances the contrast, color saturation and
sharpness of images to enhance the contents
being displayed - all in real time with the press
of a single button.
How to enable SmartImageGAME?
1. Press to launch the SmartImageGAME on
screen display.
2. Keep pressing to toggle among FPS,
Racing, RTS, Gamer1, Gamer2, or Off.
11
3. Image Optimization
pop up on the screen and remain on
Gamer1 or Gamer2 which you selected.
• select from the hot key on the front bezel
by pressing SmartimageGAME and keep
pressing “ ”to select.
2. Click “Ok” on SmartKeypad or by pressing
hot key on the front bezel.
3. Go to OSD menu by clicking on
SmartKeypad or pressing hot key on
the front bezel to adjust your preferred
mode. Once you finish the adjustment, your
preferred mode setting is done ane saved
automatically after exiting the OSD menu.
Note
Gamer mode customization items are:
Picture
1. Brightness
2. Contrast
3. Sharpness
4. SmartResponse
5. SmartContrast
6. SmartFrame
7. Over Scan (HDMI source only)
SmartSize
1. Panel Size
2. 1:1
3. Aspect
Audio
1. Volume
2. Mute
3. Audio Source
Color
1. Color Temperature
2. sRGB
3. User Define
12
3. Image Optimization
Installation
• Follow the instruction and complete the
installation.
• You can launch after installation is
completed.
• If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard
• The first time after installation of
SmartControl, it will automatically go to
Wizard for first time launch.
• The wizard will guide you through
adjustment your monitor performance step
by step.
• You can go to Plug-in menu to launch
wizard later on as well.
• You can adjust more options without
wizard by Standard pane.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
3.3 Philips SmartControl
The new SmartControl software by Philips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
13
3. Image Optimization
Start with Standard pane
Adjust menu
• Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
• You can follow the instruction and do the
adjustment.
• Cancel prompts user if you want to cancel
installation.
14
3. Image Optimization
Color menu
• Color Menu allow you to adjust RGB, Black
Level, White Point, Color Calibration, and
SmartImage (Please refer to SmartImage
section).
• You can follow the instruction and do the
adjustment.
• Refer to below table for sub-menu item
base on your input.
• Example for Color Calibration.
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First Color Calibration Screen
15
3. Image Optimization
• Previous button is disabled until the second
color screen.
• Next goes to the succeeding target
(6-targets).
• Finally go to File > Presets pane.
• Cancel closes the UI and returns to the
plug in page.
SmartImage
Allows user to change setting for better display
setting based on content.
ECO menu
Options menu
Theft Deterrence Pane will only be active when
selecting Theft Deterrence Mode from the
drop-down Plug Ins menu.
To enable Theft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
• User can enter PIN between 4 and 9 digits
numbers only.
• After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
16
3. Image Optimization
• Minimum minutes set to 5. Slider set to 5
by default.
• Does not require the display be attached
to a different host to go into Theft
Deterrence mode.
After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:
• Theft Deterrence Enabled is displayed.
• Disable Theft Deterrence Mode opens
pane screen on next page.
• PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Options>Preferences - Will only be active when
selecting Preferences from the drop-down
Options menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
• Displays current preference settings.
• A checked box enables the feature. The
check box is a toggle.
• Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl from the right click
context menu.
• Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl. A right
click on the task tray icon displays the
menu options for Help, Technical Support.
Check for Update, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
• Run at Startup is checked (On) by default.
When disabled, SmartControl will not
launch at start or be in the task tray. The
only way to launch SmartControl is either
from the desktop short cut or from the
program file. Any preset set to run at
startup will not load when this box is
unchecked (Disabled).
• Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl tabs are not
available.
• Display the Source instruction pane and
current input source setting.
• On single input displays, this pane will not
be visible.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
17
3. Image Optimization
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Option>Auto Pivot
Help menu
Help>UserManual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
18
3. Image Optimization
Off
FPS
Racing
RTS
Gamer1
Gamer2
The Context Menu has four entries:
• SmartControl - When selected the About
screen is displayed.
• SelectPreset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.
• TuneDisplay - Opens the SmartControl
control panel.
• SmartImage - Check current settings: Off,
FPS, Racing, RTS, Gamer1, Gamer2.
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl icon from the task
tray. Left Click will launch the application.
The task tray has five entries:
• Help - Access to User Manual file: Open
User Manual file using the default browser
window.
• TechnicalSupport - Displays the tech
support page.
• CheckforUpdate - Takes the user to PDI
Landing and checks the user’s version
against the most current available.
• About - Displays detailed reference
information: product version, release
information, and product name.
• Exit - Close SmartControl.
To run SmartControl again, either select
SmartControl from Program menu, double-click
the desktop PC icon, or restart the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the
preference folder, only the Exit selection is
available. To completely remove SmartControl
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
19
4 Technical Specications
4. Technical Specifications
Picture/Display
Monitor Panel Type TN LCD
Backlight LED
Panel Size 24" W (61cm)
Aspect Ratio 16:9
Pixel Pitch 0.277 x 0.277 mm
Brightness 350 cd/m²
SmartContrast 80,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 5ms
SmartResponse 1ms
Maximum Resolution 1920x1080@ 144Hz(Dual-link DVI/ DP)
Optimum Resolution 1920x1080@ 120Hz (Dual-link DVI/ DP)
Standard Resolution 1920x1080@ 60Hz (VGA, HDMI, Dual-link DVI, DP)
Viewing Angle 170° (H) / 160° (V) @ C/R > 10
Picture Enhancement SmartimageGAME
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 120Hz
Horizontal Frequency 30kHz - 144kHz
sRGB YES
Connectivity
Signal Input
VGA(Analog), Dual-link DVI(Digital,HDCP), USB 3.0 x4,
SmartKeypad port, HDMI(Digital,HDCP),
MHL-HDMI (Digital, HDCP), Display Port
Audio In/Out HDMI audio out
Input Signal Separate Sync, Sync on Green
Convenience
SmartKeypad
User Convenience
OSD Languages
English, French, German, Spanish, Italian, Russian, Simplified
Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish, Polish,
Czech, Korean, Japanese, Hungarian, Ukraine, Brazil Portuguese,
Greek(optional), Traditional Chinese(optional)
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Windows 8, Mac OSX, Linux
Stand
Tilt -5° / +20°
Swivel -65/+65
Height adjustment 130 mm
Pivot 90 degree
20
4. Technical Specications
Power
On Mode 35.76W (typ.), 62.47W(max.)
Sleep (typ.) 0.5W
Off (typ.) 0.3W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply 100-240VAC, 50-60Hz
Dimension
Product with stand (WxHxD) 565 x 517 x 220 mm
Product without stand
(WxHxD) 565 x 354 x 63 mm
Weight
Product with stand 6.265 kg
Product without stand 4.125 kg
Product with packaging 8.833 kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
MTBF 30,000hrs
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES
Compliance and standards
Regulatory Approvals CE Mark, FCC Class B, CU-EAC, SEMKO, TCO Certified, ETL
Cabinet
Color Black
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
21
4 Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution: 1920x1080@ 144Hz (Dual-link DVI/ DP)
Optimum Resolution: 1920x1080@ 120Hz (Dual-link DVI/ DP)
Standard resolution: 1920x1080@ 60Hz(VGA, HDMI, Dual-link DVI, DP)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
60.94 640x480 119.72
37.88 800x600 60.32
46.88 800x600 75.00
76.30 800x600 119.97
48.36 1024x768 60.00
60.02 1024x768 75.03
97.55 1024x768 119.99
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
114.22 1440x900 119.85
65.29 1680x1050 59.95
67.50 1920x1080 60.00
137.26 1920x1080 119.98
158.11 1920x1080 144.00
Note
1. This Philips display is capable of achieving upto 144Hz refresh rates thru its Dual-link DVI connector
only.
Please ensure your graphics card is capable of 144Hz refresh rates and updated with the latest
driver.
2. For any questions related to 144Hz performance please refer to your card vendor directly.
22
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Yes 35.76W (typ.),
62.47W(max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch Off OFF - - 0.3 W (typ.) OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 350 nits
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
23
6. Regulatory Infomation
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Congratulations!
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reflecting environmental, social and economic
responsibility.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for ICT products worldwide.
Some of the Usability features of TCO
Certified Displays:
• Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
• Products are tested according to rigorous
safety standards at impartial laboratories
• Electric and magnetic fields emissions as
low as normal household background levels
• Workload ergonomics to ensure a good
physical environment
Some of the Environmental features of TCO
Certified Displays:
• Production facilities have an Environmental
Management System (EMAS or ISO 14001)
• Low energy consumption to minimize
climate impact
• Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
• Both product and product packaging is
prepared for recycling
• The brand owner offers take-back options
Corporate Social Responsibility
• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in influencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
For more information, please visit: www.
tcodevelopment.com
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certified
compliance.
24
6. Regulatory Infomation
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances).
• EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption).
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption)
• 2011/65/EU (RoHS Directive)
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• GS EK1-2000:2013 (GS mark requirement).
• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
25
6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
26
6. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
27
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III¤5Abs.4derRöntgenverordnungerfülltsind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
28
6. Regulatory Infomation
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
环保使用期限
此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变, 电子信息产品用户使用该电子信息
产品不会对环境造成严重污染或对其人身、 财
产造成严重损害的期限．
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此产
品或产品寿命终止时，请遵守国家废弃电器电子产
品回收处理相关法律法规，将其交给当地具有国家
认可的回收处理资质的厂商进行回收处理。
EU Energy Label
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes. On
the label, you can find the energy efficiency class,
the average power consumption of this product
in use and the average energy consumption for
1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
29
7. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
30
7. Customer care and warranty
Note
A red or blue bright dot must be more than
50 percent brighter than neighboring dots
while a green bright dot is 30 percent brighter
than neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot
is a sub-pixel that stands out on the screen
when the monitor displays a light pattern.
These are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement, analysis and
compliance test methods for electronic visual displays)
31
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening hours
Austria RTS +430810000206 €0.07 MontoFri:9am-6pm
Belgium Ecare +32078250851 €0.06 MontoFri:9am-6pm
Cyprus Alman 80092256 Freeofcharge MontoFri:9am-6pm
Denmark Infocare +4535258761 Localcalltariff MontoFri:9am-6pm
Finland Infocare +3580922901908 Localcalltariff MontoFri:9am-6pm
France Mainteq +330821611658 €0.09 MontoFri:9am-6pm
Germany RTS +4901803386853 €0.09 MontoFri:9am-6pm
Greece Alman +300080031221223 Freeofcharge MontoFri:9am-6pm
Ireland Celestica +353016011161 Localcalltariff MontoFri:8am-5pm
Italy AnovoItaly +39840320041€0.08 €0.08 MontoFri:9am-6pm
Luxembourg Ecare +35226843000 Localcalltariff MontoFri:9am-6pm
Netherlands Ecare +3109000400063 €0.10 MontoFri:9am-6pm
Norway Infocare +4722708250 Localcalltariff MontoFri:9am-6pm
Poland MSI +480223491505 Localcalltariff MontoFri:9am-6pm
Portugal Mainteq 800780902 Freeofcharge MontoFri:8am-5pm
Spain Mainteq +34902888785 €0.10 MontoFri:9am-6pm
Sweden Infocare +46086320016 Localcalltariff MontoFri:9am-6pm
Switzerland ANOVOCH +410223102116 Localcalltariff MontoFri:9am-6pm
UnitedKingdom Celestica +4402079490069 Localcalltariff MontoFri:8am-5pm
32
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA +375172173386
+375172173389
Bulgaria N/A LANService +35929602360
Croatia N/A MRServiceLtd +385(01)6401111
CzechRep. N/A Asupport 420272188300
Estonia N/A FUJITSU +3726519900(General)
+3726519972(workshop)
Georgia N/A Esabi +995322913471
Hungary N/A ProService +3618148080(General)
+3618148565(ForAOC&Philipsonly)
Kazakhstan N/A ClassicServiceI.I.c. +77273097515
Latvia N/A ServiceNetLV +37167460399
+37127260399
Lithuania N/A UABServicenet +37037400160(general)
+3707400088(forPhilips)
Macedonia N/A AMC +38923125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40212101969
Russia N/A CPS +7(495)6456746
Serbia&Montenegro N/A KimTecd.o.o. +381112070684
Slovakia N/A DatalanService +421249207155
Slovenia N/A PCH.and +38615300824
therepublicofBelarus N/A ServiceBy +375172840203
Turkey N/A Tecpro +902124444832
Ukraine N/A Topaz +380445256495
N/A Comel +3805627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 08003330856
33
7. Customer care and warranty
Contact Information for China:
Country Call center Consumer care number
China PCCWLimited 4008800008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI - e-center (877) 835-1838
Canada EPI - e-center (800)479-6696
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Australia AGOSNETWORK
PTYLTD 1300360386 Mon.~Fri.9:00am-5:30pm
NewZealand VisualGroupLtd. 0800657447 Mon.~Fri.8:30am-5:30pm
HongKong
Macau
Company:SmartPixels
TechnologyLtd.
HongKong:
Tel:+85226199639
Macau:
Tel:(853)-0800-987
Mon.~Fri.9:00am-6:00pm
Sat.9:00am-1:00pm
India REDINGTONINDIA
LTD
Tel:18004256396
SMS:PHILIPSto56677 Mon.~Fri.9:00am-5:30pm
Indonesia
PT.CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(CustomerHotline)
+62-8888-01-9086
(CustomerHotline)
Mon.~Thu.08:30-12:00;13:00-
17:30
Fri.08:30-11:30;13:00-17:30"
Korea AlphascanDisplays,Inc 1661-5003 Mon.~Fri.9:00am-5:30pm
Sat.9:00am-1:00pm
Malaysia R-LogicSdnBhd +60351023336 Mon.~Fri.8:15am-5:00pm
Sat.8:30am-12:30am
Pakistan TVONICSPakistan +92-213-6030100 Sun.~Thu.10:00am-6:00pm
Singapore
PhilipsSingaporePte
Ltd(PhilipsConsumer
CareCenter)
(65)68823966 Mon.~Fri.9:00am-6:00pm
Sat.9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri.09:00-18:00
Thailand AxisComputerSystem
Co.,Ltd. (662)934-5498 Mon.~Fri.08:30am~05:30pm
SouthAfrica ComputerRepair
Technologies 0112623586 Mon.~Fri.08:00am~05:00pm
Israel EastronicsLTD 1-800-567000 Sun.~Thu.08:00-18:00
34
7. Customer care and warranty
Vietnam
FPTServiceInformatic
CompanyLtd.-HoChi
MinhCityBranch
+84838248007
HoChiMinhCity
+845113.562666
DanangCity
+845113.562666
CanthoProvince
Mon.~Fri.8:00-12:00,13:30-17:30
Sat.8:00-12:00
Philippines EAGlobalSupply
ChainSolutions,Inc. (02)655-7777;6359456 Mon.~Fri.8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebirdservicecentre +97148837911 Sun.~Thu.09:00-18:00
Uzbekistan SonikoPlusPrivate
EnterpriseLtd +998712784650 Mon.~Fri.09:00-18:00
Turkmenistan TechnostarService
Centre +(99312)460733,460957 Mon.~Fri.09:00-18:00
Japan フィリップスモニター
・サポートセンター 0120-060-530 Mon.~Fri.10:00-17:00
35
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Vertical flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
36
8. Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 SmartControl FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
can work. Otherwise, you will need to
remove and re-install SmartControl to
ensure proper driver is installed.
Q2. The SmartControl functions worked
well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as service pack or
patch
• Run Windows Update and updated
monitor and/or video driver
• Windows was booted with the monitor
power off or disconnected.
• To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
• If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl and re-install
it.
Q3. After installing SmartControl , when
clicking on SmartControl tab, nothing
shows up after a while or a failure
message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl . If
your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
37
8. Troubleshooting & FAQs
corresponding companies’ web site.
Install the driver. Remove SmartControl ,
and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check if an
updated SmartControl driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor
driver is not the most updated version
which fully supporting DDC/CI interface.
Please try to download the most
updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl and re-
install it once more.
Attention
Theft Deterence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization,
in order to establish ownership of the
monitor.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the
sole responsibility of the individual user or
the organization who sets it. In case the
PIN number is forgotten, Philips service
center can re-set it for you at a nominal
charge after verification of ownership.
Please note that this activity is not
covered by standard warranty terms.
8.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
monitor: 1920x1080@ 60Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@ 60Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.
38
8. Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Windows 8/
NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
39
8. Troubleshooting & FAQs
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost
image" symptoms will not disappear and cannot
be repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920x1080@ 60Hz.
For best display, please use this resolution.
8.4 MHL FAQs
Q1: I cannot see my mobile device image on
the monitor screen
Ans.:
• Please check if your mobile device is MHL
certified.
• You also need to have a MHL certified
cable to connect the devices.
• Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input
selector (front bezel or OSD)
• The product is officially MHL-certified.
As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.
Attention
No video input(MHL-HDMI)
• Make sure your mobile device has not
entered standby (sleep) mode. If it has,
then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device
Q2. Why is the image on the monitor display
of poor quality? My mobile device looks
far better.
Ans.:
• The MHL standard defines fixed
1080p@30hz for output, and input. This
monitor complies with this standard.
• The image quality depends on the quality
of the original contents. If the content is of
high resolution (example HD or 1080p),
then it will appear in HD or 1080p on this
monitor display. If the original content is in
low resolution (example QVGA) it may
look good on the mobile device due to
its small screen size, but will look to be of
lower quality on the large screen monitor
display.
Q3. I cannot hear sound from the monitor
display.
Ans.:
• Make sure your monitor display has built-
in speakers and the volume is turned on
the monitor side, and also on the mobile
device side. You may also want to use
optional headphones.
• If your monitor display does not have
in built speakers, then you can connect
optional headphones to the output on the
monitor. Please ensure that the volume is
turned on the monitor side, and also on
the mobile device side.
For further information or FAQ, please visit
official website of MHL org:
http://www.mhlconsortium.org
40
8. Troubleshooting & FAQs
8.5 Gaming FAQs
1. Can I see 3D images ?
A: No, this is not 3D monitor.
2. Can I upgrade this monitor to 3D
monitor?
A: No, this cannot be upgraded to 3D
technology.
3. Do I need special video card to achieve
144 Hz refresh rate?
A: Yes, your graphics card need to have dual link
DVI capability with 144Hz refresh rates and
updated with the latest driver. Please refer to
your card vendor directly.
4. I cannot see 144 Hz refresh rate with my
DVI cable/ VGA card.
A: Please ensure that you use Dual-link DVI card
and relevant cable. Standard DVI card is not
able to display 144 Hz images
5. What are the mark on the
SmartKeypad for?
A: They are preset buttons, Gamer1 and
Gamer2 mode. It enables you to customize and
save your favorite settings for gaming.
6. How to customize Gamer1 and Gamer2
mode?
A: Please refer to page 11 “Customize
SmartImage GAME Gamer1/ Gamer2 mode”
7. I cannot connect my external USB device
with the SmartKeypad mini USB port.
A: The SmartKeypad port on rear is designed
for SmartKeypad only. Other devices cannot be
connected to it.
8. Can I connect my SmartKeypad with any
other display or equipment?
A: No, the SmartKeypad is a dedicated device
for this Philips display only.
2013 © Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M5242GDE1T