Table of Contents
Philips 243V5QHSBA/01 User Manual
Displayed below is the user manual for 243V5QHSBA/01 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................6
2.3 Remove Base Stand and Base .................8
3. Image Optimization .............................10
3.1 SmartContrast ..............................................10
3.2 Philips SmartControl Lite .......................10
4. Technical Specifications ......................17
4.1 Resolution & Preset Modes...................20
5. Power Management ............................21
6. Regulatory Information ......................22
7. Customer care and warrant .............28
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................28
7.2 Customer Care & Warranty .................30
8. Troubleshooting & FAQs ...................33
8.1 Troubleshooting ...........................................33
8.2 General FAQs ...............................................34
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and mainte-
nance
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
•Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
•Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
•Do not block the ventilation holes on the
cabinet.
•When positioning the monitor, make sure
the power plug and outlet are easily ac-
cessible.
•If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
•Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
•Do not subject the monitor to severe
vibration or high impact conditions during
operation.
•Do not knock or drop the monitor during
operation or transportation.
Maintenance
•To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your moni-
tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
•Unplug the monitor if you are not going to
use it for an extensive period of time.
•Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
•To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
•If your monitor gets wet, wipe it with dry
cloth as soon as possible.
•If foreign substance or water gets in your
monitor, please turn the power off immedi-
ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
•Do not store or use the monitor in loca-
tions exposed to heat, direct sunlight or
extreme cold.
•In order to maintain the best performance
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
•Temperature: 0-40°C 32-95°F
•Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
•Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your moni-
tor will display unchanging static content.
Uninterrupted display of still or static im-
ages over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
"Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe”
burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
•The casing cover should be opened only
by qualified service personnel.
•If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
•For transportation information, please
refer to "Technical Specifications".
•Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
4
2. Setting up the monitor
Install base stand
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2. Attach the base column with the monitor
until it clicks into position.
3. Hold the monitor base stand with both
hands and firmly insert the base stand into
the base column.
2. Setting up the monitor
2.1 Installation
Package contents
* VGA
* Audio
Power
Register your product and get support at
www.philips.com/welcome
Quick
Start
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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.
Monitor drivers
SmartControl software
User’s Manual
使用 前请阅读使用说明
保留备用
* HDMI
* DVI
* Depends on the country
5
2. Setting up the monitor
Connecting to your PC
243V5LSB/243V5QSB/243V5QSBA(Analog only)
1
1
4
4
7
243V5LSB/243V5LSW/243V5QSB/243V5QSW/2
43V5QSBA/243V5QSWA
3
1
1
4
4
7
3
243V5LHSB/243V5QHSB/243V5QHSBA
7
243V5LAB/243V5QAB/243V5QABA
6
5
7
5
243V5LHAB/243V5QHAB/243V5QHABA/243V
5QHAWA
6
5
7
5
1 AC power input
2 HDMI input
3 DVI-D input
4 VGA input
5 Audio input
6 Earphone jack
7 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back of
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
6
2. Setting up the monitor
2.2 Operating the monitor
Front view product description
Model 243V5LAB/243V5LHAB/243V5QAB/24
3V5QABA/243V5QHAB/243V5QHABA/243V
5QHAWA
5
6 2347
Model 243V5LSB/243V5LSW/243V5QSB
/243V5QSW/243V5QSBA/243V5QSWA/
243V5LHSB/243V5QHSB/243V5QHSBA
5
6 2347
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Confirm the OSD adjustment.
Return to previous OSD level.
Adjust the brightness level.
Adjust the OSD menu.
Adjust the speaker volume.
Change display format.
Automatically adjust the monitor.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
243V5LSB/243V5QSB/243V5QSBA(Analog
only)
243V5LSB/243V5LSW/243V5QSB/243V5QS
W/243V5QSBA/243V5QSWA
243V5LHSB/243V5QHSB/243V5QHSBA
7
2. Setting up the monitor
243V5LAB/243V5QAB/243V5QABA
243V5LHAB/243V5QHAB/243V5QHABA/
243V5QHAWA
Basic and simple instruction on the control
keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture Wide Screen, 4:3
0~100
0~100
0~100
Picture Format
Brightness
Contrast
OSD Settings 0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
Horizontal
Vertical
Transparency
OSD Time Out
Setup
0~100
On, Off
Yes, No
0~100
0~100
0~100
H. Position
Auto
V. Position
Phase
Clock
Resolution
Notification
Reset
Information
Language
Color 6500K, 9300K
Red: 0~100
Green: 0~100
Blue: 0~100
Color Temperature
sRGB
User Define
Audio
On, Off
Volume
Mute
(available for
selective models)
VGA
HDMI (available for selective models)
Input
On, Off
SmartContrast
DVI (available for selective models)
On, Off
OverScan
Audio In, HDMI
Audio Source
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
8
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
2.3 Remove Base Stand and Base
Remove the Base Stand
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Place the monitor face down on a smooth
surface, taking care to avoid scratching or
damaging the screen.
2. Press the locking clips to detach the base
stand away from the base column.
1
3. Press the release button to detach the base
column.
2
9
2. Setting up the monitor
Note
This monitor accepts a 100mm × 100mm
mounting interface.
Caution
For use only with UL Listed Wall Mount Bracket
with minimum weight/load 3.5Kg
100mm
100mm
10
3. Image Optimization
3.2 Philips SmartControl Lite
The new SmartControl Lite software by Philips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
•Follow the instruction and complete the
installation.
•You can launch after installation is
completed.
•If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard
•The first time after installation of
SmartControl Lite, it will automatically go
to Wizard for first time launch.
•The wizard will guide you through adjusting
your monitor performance step by step.
•You can go to Plug-in menu to launch
wizard later on as well.
•You can adjust more options without
wizard by Standard pane.
3. Image Optimization
3.1 SmartContrast
What is it?
A unique technology that dynamically analyzes
displayed content and automatically optimizes
an LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying in real
time to adjust colors and control backlight
intensity. This function will dynamically enhance
contrast for a great entertainment experience
when viewing videos or playing games.
11
3. Image Optimization
Start with Standard pane:
Adjust menu:
•Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
•You can follow the instruction and do the
adjustment.
•Cancel prompts user if you want to cancel
installation.
12
3. Image Optimization
Color menu:
•Color Menu allow you to adjust RGB, Black
Level, White Point, and Color Calibration.
•You can follow the instruction and do the
adjustment.
•Refer to below table for sub-menu item
base on your input.
•Example for Color Calibration:
13
3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First color Calibration Screen:
•Previous button is disabled until the second
color screen.
•Next goes to the succeeding target
(6-targets).
•Final next goes File>Presets pane.
•Cancel closes the UI and returns to the
plug in page.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
•Displays current preference settings.
•A checked box enables the feature. The
check box is a toggle.
•Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.
•Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
•Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from
14
3. Image Optimization
the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).
•Enable transparency mode (Windows 8,7,
Vista, XP). Default is 0% Opaque.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are
not available.
•Display the Source instruction pane and
current input source setting.
•On single input displays, this pane will not
be visible.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
15
3. Image Optimization
DDC/CI, only the Help and Options tabs are
available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
The Context Menu has three entries:
•SmartControl Lite - When selected the
About Screen is displayed.
•Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
•Tune Display - Opens the SmartControl
Lite control panel.
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.
The task tray has five entries:
•Help - Access to User Manual file: Open
User Manual file using the default browser
window.
•Technical Support - displays the tech
support page.
•Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.
•About - Displays detailed reference
information: product version, release
information, and product name.
•Exit - Close SmartControl Lite.
To run SmartControl Lite again either select
SmartControl Lite from Program menu, double-
click the desktop PC icon or restart the system.
16
3. Image Optimization
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
17
4. Technical Specications
4. Technical Specifications
Picture/Display
Monitor Panel Type TN-LCD(243V5L);MVA LCD(243V5Q)
Backlight LED
Panel Size 23.6" W (59.9 cm)
Aspect Ratio 16:9
Pixel Pitch 0.272 × 0.272 mm
Brightness 250 cd/m²
SmartContrast 10,000,000:1
Contrast Ratio (typ.) 1000:1(243V5L), 3000:1(243V5Q)
Response Time (typ.)
5ms(243V5LSB/243V5LSW/243V5LAB/243V5LHSB/243V5LHAB);
10ms(GtG) for243V5QAB/243V5QHSB/ 243V5QHAB;
25ms(GtG) for243V5QSBA/243V5QSWA/243V5QABA/
243V5QHSBA/243V5QHABA/243V5QHAWA
SmartResponse 1ms(GtG) for 243V5LHSB/243V5LHAB
4ms(GtG) for 243V5QHSB/243V5QHAB
8ms(GtG) for 243V5QSB/243V5QSW/243V5QHSBA/
243V5QHABA/243V5QHAWA
Optimum Resolution 1920 × 1080 @ 60Hz
Viewing Angle 170° (H) / 160° (V) @ C/R > 10(243V5L)
178° (H) / 178° (V) @ C/R > 10(243V5Q)
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Connectivity
Signal Input
DVI (Digital, optional)(243V5LSB/243V5LSW/243V5QSB/243V5Q
SW/243V5QSBA/243V5QSWA/243V5LAB/243V5QAB/243V5Q
ABA)
VGA (Analog)(243V5LSB/243V5QSB/243V5QSBA)
HDMI(243V5LHSB/243V5QHSB/243V5QHSBA/243V5LHAB/243
V5QHAB/243V5QHABA/243V5QHAWA)
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in, headphone out (243V5LAB/243V5QAB/243V5QAB
A/243V5LHAB/243V5QHAB/243V5QHABA/243V5QHAWA)
Convenience
Built-in speakers 2 W × 2 (243V5LAB/243V5QAB/243V5QABA/243V5LHAB/24
3V5QHAB/243V5QHABA/243V5QHAWA)
18
4. Technical Specications
Picture/Display
User Convenience
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QS
BA/243V5QSWA/243V5LHSB/243V5QHSB/243V5QHSBA:
243V5LAB/243V5LHAB/243V5QAB/243V5QHAB/243V5QHA
BA/243V5QABA/243V5QHAWA:
OSD Languages
English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish,
Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil
Portuguese, Greek, Traditional Chinese
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5 / +20
243V5LSB/243V5QSB/243V5QSBA(Analog only),
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243V5QSWA,243V5LAB/243V5QAB/2
43V5QABA
Power
On Mode
243V5LAB/243V5QAB/243V5QABA: 22.4 W (typ.), 29.6W (max.)
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243
V5QSWA: 21.89 W (typ.), 22.93W (max.)
243V5LSB/243V5QSB/243V5QSBA(Analog only) 22.31 W (typ.),
24.72W (max.)
Sleep (Standby) 0.5W
Off 0.5W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
243V5LHAB/243V5LHSB/243V5QHAB/243V5QHABA/243V5QHAWA/243V5QHSB/243V5QHSBA
Power
On Mode
243V5LHAB: 22.89 W (typ.), 31.25W (max.)
243V5LHSB/243V5QHSB/243V5QHSBA: 23.05 W (typ.), 25.49W (max.)
243V5QHAB/243V5QHABA/243V5QHAWA: 28.94 W (typ.), 29.71W
(max.)
Sleep (Standby) 0.5W
Off 0.5W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Dimension
Product with stand (W×H×D) 551× 420 × 220 mm
Product without stand
(W×H×D) 551 × 344 × 52 mm
Weight
19
4. Technical Specications
Product with stand 3.66kg
Product without stand 3.22kg
Product with packaging 4.70kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
MTBF 30,000hrs
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES
Compliance and standards
Regulatory Approvals CE Mark, FCC Class B, SEMKO, TCO Certified, ETL, ISO9241-
307, BSMI, PSB, C-Tick, UKRAINIAN, EPA
Cabinet
Color Black/White
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
20
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
1920 × 1080 @ 60 Hz (analog input)
1920 × 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 × 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720 × 400 70.09
31.47 640 × 480 59.94
35.00 640 × 480 66.67
37.86 640 × 480 72.81
37.50 640 × 480 75.00
37.88 800 × 600 60.32
46.88 800 × 600 75.00
48.36 1024 × 768 60.00
60.02 1024 × 768 75.03
44.77 1280 × 720 59.86
63.98 1280 × 1024 60.02
79.98 1280 × 1024 75.03
55.94 1440 × 900 59.89
70.64 1440 × 900 74.98
65.29 1680 × 1050 59.95
67.50 1920 × 1080 60.00
Note
Please notice that your display works best at
native resolution of 1920 × 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
21
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
243V5LSB/243V5QSB/243V5QSBA(Analog
only):
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Yes 22.31 W (typ.)
24.72W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
243V5LSB/243V5LSW/243V5QSB/243V5QS
W/243V5QSBA/243V5QSWA:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Yes 21.89 W (typ.)
22.93W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
243V5LAB/243V5QAB/243V5QABA:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Ye s 22.4W (typ.)
29.6W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
243V5LHAB:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Ye s 22.89W (typ.)
31.25W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
243V5LHSB/243V5QHSB/243V5QHSBA:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Ye s 23.05W (typ.)
25.49W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
243V5QHAB/243V5QHABA/243V5QHAWA:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Ye s 28.94W (typ.)
29.71W (max.) White
Sleep
(Standby) OFF No No 0.5W (typ.) White
(blink)
Switch Off OFF - - 0.5W (typ.) OFF
The following setup is used to measure power
consumption on this monitor.
•Native resolution: 1920 × 1080
•Contrast: 50%
•Brightness: 250 nits or 200 nits
•Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
22
6. Regulatory Infomation
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Congratulations!
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reflecting environmental, social and economic
responsibility.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for ICT products worldwide.
Some of the Usability features of TCO
Certified Displays:
• Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
• Products are tested according to rigorous
safety standards at impartial laboratories
• Electric and magnetic fields emissions as
low as normal household background levels
Workload ergonomics to ensure a good physi-
cal environment
Some of the Environmental features of TCO
Certified Displays:
• Production facilities have an Environmental
Management System (EMAS or ISO 14001)
• Low energy consumption to minimize
climate impact
• Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
• Both product and product packaging is
prepared for recycling
• The brand owner offers take-back options
Corporate Social Responsibility
• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in influencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
For more information, please visit:
www.tcodevelopment.com
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certified
compliance.
23
6. Regulatory Infomation
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker)
• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances)
• EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption)
following provisions of directives applicable
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP, Energy-related Product
Directive, EC No. 1275/2008 and 642/2009
Implementing)
• 2011/65/EU (RoHS Directive) and is
produced by a manufacturing organization
on ISO9000 level
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
24
6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the
equipment and receiver.
•Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced
radio/TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
25
6. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
26
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III¤5Abs.4derRöntgenverordnungerfülltsind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
27
6. Regulatory Infomation
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
环保使用期限
此标识指期限(十年),电子信息产品中含有的有毒有害物
质或元素在正常使用的条件下不会发生外泄或突变, 电
子信息产品用户使用该电子信息产品不会对环境造成严
重污染或对其人身、 财产造成严重损害的期限．
中国能源效率标识
根据中国大陆《能源效率标识管理办法》，本显示器符合以下要求：
详细有关信息请查阅中国能效标识网：http://www.energylabel.gov.cn/
关闭状态能耗（W)
能源效率(cd/W)
< 0.5
> 1.05
1级
GB 21520-2008
能效等级
能效标准
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此产品或
产品寿命终止时，请遵守国家废弃电器电子产品回收处
理相关法律法规，将其交给当地具有国家认可的回收处
理资质的厂商进行回收处理。
EU Energy Label
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes.
On the label, you can find the energy efficiency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
28
7. Customer care and warranty
7. Customer care and
warrant
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
29
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may
be more noticeable, Philips also specifies
tolerances for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty
period, a TFT Monitor panel in a Philips flat
panel monitor must have pixel or sub pixel
defects exceeding the tolerances listed in the
following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
30
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
31
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus NA IBA +375 17 217 3386
+375 17 217 3389
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA MR Service Ltd +385 (01) 640 1111
Czech Rep. NA Asupport 420 272 188 300
Estonia NA FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia NA Esabi +995 322 91 34 71
Hungary NA Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan NA Classic Service I.I.c. +7 727 3097515
Latvia NA ServiceNet LV +371 67460399
+371 27260399
Lithuania NA UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia NA AMC +389 2 3125097
Moldova NA Comel +37322224035
Romania NA Skin +40 21 2101969
Russia NA CPS +7 (495) 645 6746
Serbia&Montenegro NA Kim Tec d.o.o. +381 11 20 70 684
Slovakia NA Datalan Service +421 2 49207155
Slovenia NA PC H.and +386 1 530 08 24
the republic of Belarus NA ServiceBy + 375 17 284 0203
Turkey NA Tecpro +90 212 444 4 832
Ukraine NA Topaz +38044 525 64 95
Ukraine NA Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
32
7. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte Ltd
(Philips Consumer Care
Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System Co.,
Ltd. (662) 934-5498 Mon.~Fri. 8:30am~05:30pm
South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
+84 8 38248007 Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00
Philippines EA Global Supply Chain
Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private Enterprise
Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター・サ
ポートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
33
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Vertical flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
34
8. Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Severe” burn-in” or “after-image” or “ghost
image” symptoms will not disappear and
cannot be repaired. The damage mentioned
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 ×
1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
× 1080 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.
35
8. Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; The two settings
are 6500K and 9300K. With settings
in the 6500K range the panel appears
"warm, with a red-white color tone",
while a 9300K temperature yields "cool,
bluewhite toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
36
8. Troubleshooting & FAQs
period of time after the power has been
switched off.
Always activate a moving screen saver program
when you leave your monitor unattended.
Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot
be repaired. The damage mentioned above is
not covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its native
resolution of 1920 × 1080 @ 60 Hz. For
best display, please use this resolution.
© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M5243V2T