Philips 244E2SB/75 User Manual
Displayed below is the user manual for 244E2SB/75 by Philips which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
244EL2
244E2
www.philips.com/welcome
EN User manual 1
Customer care and warranty 28
Troubleshooting & FAQs 43
Table of Contents
1. Important ......................................................... 1
1.1 Safety precautions and maintenance ...............1
1.2 Notational Descriptions .........................................2
1.3 Disposal of product and packing material.... 3
2. Setting up the monitor .................................. 4
2.1 Installation .......................................................................4
2.2 Operating the monitor ...........................................5
2.3 Remove Base Stand and Base .............................7
3. Image Optimization........................................ 9
3.1 SmartImage Lite ..........................................................9
3.2 SmartContrast .............................................................10
3.3 Philips SmartControl Lite ......................................11
4 Technical Specifications ................................. 17
4.1 Resolution & Preset Modes..................................20
5. Power Management ....................................... 21
5.1 Automatic PowerSaving .......................................... 21
6 Regulatory Information ................................. 22
7 Customer care and warranty ...................... 28
7.1 Philips' Flat Panel Monitors Pixel Defect
Policy ..................................................................................28
7.2 Customer Care & Warranty ................................30
8 Troubleshooting & FAQs .............................. 43
8.1 Troubleshooting ..........................................................43
8.2 SmartControl Lite FAQs ........................................45
8.3 General FAQs ..............................................................46
1
1. Important
This electronic user’s guide is intended for anyone
who uses the Philips monitor. Take time to read
this user manual before you use your monitor.
It contains important information and notes
regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and maintenance
Warnings
Use of controls, adjustments or procedures other
than those specified in this documentation may
result in exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
Keep the monitor out of direct sunlight and •
away from stoves or any other heat source.
Remove any object that could fall into •
ventilation holes or prevent proper cooling of
the monitor’s electronics.
Do not block the ventilation holes on the •
cabinet.
When positioning the monitor, make sure the •
power plug and outlet are easily accessible.
If turning off the monitor by detaching the •
power cable or DC power cord, wait for 6
seconds before attaching the power cable or
DC power cord for normal operation.
Please use approved power cord provided •
by Philips all the time. If your power cord is
missing, please contact with your local service
center. (Please refer to Customer Care
Consumer Information Center)
1. Important
Do not subject the monitor to severe •
vibration or high impact conditions during
operation.
Do not knock or drop the monitor during •
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure on the
monitor panel. When moving your monitor,
grasp the frame to lift; do not lift the monitor
by placing your hand or fingers on the monitor
panel.
Unplug the monitor if you are not going to •
use it for an extensive period of time.
Unplug the monitor if you need to clean it •
with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off.
However, never use organic solvent, such as,
alcohol, or ammonia-based liquids to clean
your monitor.
To avoid the risk of shock or permanent •
damage to the set, do not expose the monitor
to dust, rain, water, or excessive moisture
environment.
If your monitor gets wet, wipe it with dry cloth •
as soon as possible.
If foreign substance or water gets in your •
monitor, please turn the power off immediately
and disconnect the power cord. Then, remove
the foreign substance or water, and send it to
the maintenance center.
Do not store or use the monitor in locations •
exposed to heat, direct sunlight or extreme
cold.
In order to maintain the best performance of •
your monitor and use it for a longer lifetime,
please use the monitor in a location that falls
within the following temperature and humidity
ranges.
o Temperature: 0-40°C 32-95°F
o Humidity: 20-80% RH
2
1. Important
IMPORTANT: Always activate a moving screen •
saver program when you leave your monitor
unattended. Always activate a periodic screen
refresh application if your monitor will display
unchanging static content. Uninterrupted
display of still or static images over an
extended period may cause “burn in”, also
known as “after-imaging” or “ghost imaging”,
on your screen.
"Burn-in", "after-imaging", or "ghost imaging" •
is a well-known phenomenon in monitor
panel technology. In most cases, the “burned
in” or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time after
the power has been switched off.
Warning
Severe” burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
The casing cover should be opened only by •
qualified service personnel.
If there is any need for any document for •
repair or integration, please contact with
your local service center. (please refer to the
chapter of "Consumer Information Center")
For transportation information, please refer to •
"Technical Specifications".
Do not leave your monitor in a car/trunk •
under direct sun light.
Note
Consult a service technician if the monitor does
not operate normally, or you are not sure what
procedure to take when the operating instructions
given in this manual have been followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important information and tips
that help you make better use of your computer
system.
Caution
This icon indicates information that tells you how
to avoid either potential damage to hardware or
loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its packaging
illustrates that, under European Directive 2002/96/
EC governing used electrical and electronic
appliances, this product may not be disposed
of with normal household waste. You are
responsible for disposal of this equipment through
a designated waste electrical and electronic
equipment collection. To determine the locations
for dropping off such waste electrical and
electronic, contact your local government office,
the waste disposal organization that serves your
household or the store at which you purchased
the product.
Your new monitor contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount to
be disposed of.
All redundant packing material has been omitted.
We have done our utmost to make the packaging
easily separable into mono materials.
Please find out about the local regulations on how
to dispose of your old monitor and packing from
your sales representative.
Recycling Information for Customers
Your display is manufactured with high quality
materials and components which can be recycled
and reused.
To learn more about our recycling program please
visit www.philips.com/about/sustainability/recycling.
4
2. Setting up the monitor
2.1 Installation
Package contents
2. Setting up the monitor
Install base stand
1. Place the monitor face down on a smooth
and soft surface taking care to avoid scratching
or damaging the screen. Then lift the monitor
stand.
2. Hold the monitor base stand with both hands
and firmly insert the base stand into the base
column.
Monitor Quick start guide
Base stand EDFU CD
Power cord VGA signal cable (optional)
DVI cable (optional)
244E2/244EL2
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
©
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5
2. Setting up the monitor
Connecting to your PC
Kensington anti-thief lock
AC power input
DVI-D input (available for selecting
model)
VGA input
HDMI input
HDMI audio out
Connect to PC
1. Connect the power cord to the back of
the montior firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer
and your monitor into a nearby outlet.
5. Turn on your computer and monitor. If
the monitor displays an image, installation
is complete.
2.2 Operating the monitor
Front view product description
: To access OSD menu.
: Return to previous OSD level.
: To adjust the volume (only available
for HDMI input)
: To switch monitor’s power on and off.
: To adjust the OSD menu.
: To change the signal input.
: SmartImage Lite. There are 3 modes
to be selected: Standard, Internet and
Game.
6
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips
monitors. It allows an end user to adjust screen
performance or select functions of the monitors
directly through an on-screen instruction window.
A user friendly on screen display interface is
shown as below:
Basic and simple instruction on the control keys
In the OSD shown above users can press
buttons at the front bezel of the monitor to move
the cursor, OK to confirm the choice or change.
The OSD Menu
Below is an overall view of the structure of the
On-Screen Display. You can use this as a reference
when you want to work your way around the
different adjustments later on.
Main menu
Auto
Sub menu
Input VGA
DVI (available for selective models)
Picture
Wide screen,4:3
0~100
0~100
On, Off
Picture Format
Brightness
Contrast
SmartContrast
OSD Setting
0~100
0~100
Off, 1, 2, 3, 4
5 s, 10 s, 20 s, 30 s, 60 s
Horizontal
Vertical
Transparency
OSD Time out
Setup
On, Off
0~100
On, Off
Yes, No
0~100
0~100
0~100
Over Scan
H. Position
V. Position
Phase
Clock
Resolution Notification
Reset
Information
Language English,Español, Français, Deutsch, Italiano,
Português, Русский, ⇷⚭ྃ࿄-Türkçe
Audio On, Off
Mute
Color
6500K, 9300K
Red: 0~100
Green: 0~100
Blue: 0~100
Color Temp.
sRGB
User Define
HDMI
7
2. Setting up the monitor
2.3 Remove Base Stand and Base
Remove the Base Stand
Before you start disassembling the monitor base,
please follow the instructions below to avoid
damage or injury.
1. Place the monitor face down on a smooth
surface, taking care to avoid scratching or
damaging the screen.
Physical Function
Tilt
Resolution notification
This monitor is designed for optimal performance
at its native resolution, 1920x1080@60Hz.
When the monitor is powered on at a different
resolution, an alert is displayed on screen: Use
1920x1080@60Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On Screen
Display) menu.
2. Press the locking clips to detach the base stand
away from the base column.
8
2. Setting up the monitor
Remove the Base
Condition:
For VESA standard mounting applications •
1. Remove the 4 screw covers.
2. Remove the 4 screws and then remove the base
from the monitor.
100mm
100mm
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
9
3. Image Optimization
3.1 SmartImage Lite
What is it?
SmartImage Lite provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and sharpness
in real time. Whether you're working with text
applications, displaying images or watching a video,
Philips SmartImage Lite delivers great optimized
monitor performance.
Why do I need it?
You want a monitor that delivers optimized display
all your favorite types of content, SmartImage Lite
software dynamically adjust brightness, contrast,
color and sharpness in real time to enhance your
monitor viewing experience.
How does it work?
SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario you
select, SmartImage Lite dynamically enhances the
contrast, color saturation and sharpness of images
to enhance the contents being displayed - all in
real time with the press of a single button.
3. Image Optimization How to enable SmartImage Lite?
1. Press to launch the SmartImage Lite on
screen display;
2. Keep pressing to toggle between Standard,
Internet, and Game.
3. The SmartImage Lite on screen display will
remain on screen for 5 seconds or you can
also press”OK” to make confirmation.
4. When SmartImage Lite is enabled, the sRGB
scheme is disabled automatically. To use sRGB
you need to disable SmartImage Lite with the
button at the front bezel of your monitor.
Except using key to scroll down, you can also
press buttons to choose and press “OK” to
confirm selection and close the SmartImage Lite
OSD.
10
3. Image Optimization
There are 3 modes to be selected: Standard,
Internet, and Game.
Standard: • Enhances text and dampens
brightness to increase readability and reduce
eye strain. This mode significantly enhances
readability and productivity when you're
working with spreadsheets, PDF files, scanned
articles or other general office applications.
Internet: • This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded colors.
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this profile
delivers the best gaming experience for
gamers.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes a
monitor's contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up backlighting
for clearer, crisper and brighter images or dimming
backlighting for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity and viewing
comfort for every type of content. SmartContrast
dynamically controls contrast and adjusts
backlighting for clear, crisp, bright gaming and
video images or displays clear, readable text for
office work. By reducing your monitor's power
consumption, you save on energy costs and
extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
11
3. Image Optimization
3.3 Philips SmartControl Lite
The new SmartControl Lite software by Phillips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through
fine-tuning resolution, Color calibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
Equipped with latest technology in core algorithm
for fast processing and response, this Windows
7 compliant eye catching animated Icon based
software is ready to enhance your experience
with Philips monitors!
Installation
Follow the instruction and complete the •
installation.
You can launch after installation is completed. •
If you want to launch later, you can either click •
the shortcut on desktop or toolbar.
First launch -Wizard
The first time after installation of SmartControl •
Lite, it will automatically go to Wizard for first
time launch.
The wizard will guide you through adjustment •
your monitor performance step by step.
You can go to Plug-in menu to launch wizard •
later on as well.
You can adjust more options without wizard •
by Standard pane.
12
3. Image Optimization
Start with Standard pane:
Adjust menu:
Adjust Menu allow you to adjust Brightness, •
Contrast, Focus, Position and Resolution.
You can follow the instruction and do the •
adjustment.
Cancel prompts user if you want to cancel •
installation.
13
3. Image Optimization
Color menu:
Color Menu allow you to adjust RGB, Black •
Level, White Point, Color Calibration, and
SmartImage Lite (Please refer to SmartImage
Lite section).
You can follow the instruction and do the •
adjustment.
Refer to below table for sub-menu item base •
on your input.
Example for Color Calibration •
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on. If
unchecked, does not allow for color calibration
to happen, dimes out start and quick view
buttons.
6. Must have patent info in calibration screen.
14
3. Image Optimization
Displays current preference settings. •
A checked box enables the feature. The check •
box is a toggle.
Enable Context Menu on desktop is checked •
(On) by default. Enable Context menu
displays SmartControl Lite selections for
Select Preset and Tune Display in the desktop
right-click context menu. Disabled removes
SmartControl Lite from the right click context
menu.
Enable Task Tray icon is checked (On) by •
default. Enable context menu shows the task
tray menu for SmartControl Lite. A right
click on the task tray icon displays the menu
options for Help, Technical Support. Check for
Upgrade, About, and Exit. When Enable task
tray menu is disabled, the task tray icon will
only display EXIT.
Run at Startup is checked (On) by default. •
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The only
way to launch SmartControl Lite is either from
the desktop short cut or from the program
file. Any preset set to run at startup will not
load when this box is unchecked (Disabled).
Enable transparency mode (Windows 7, Vista, •
XP). Default is 0% Opaque.
First color Calibration Screen:
• Previous button is disabled until the second
color screen.
Next goes to the succeeding target (6-targets). •
Final next goes File>Presets pane. •
• Cancel closes the UI and returns to the plug
in page.
SmartImage Lite
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
Options>Preferences - Will only be active
when selecting Preferences from the drop-down
Options menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
15
3. Image Optimization
Help>User Manual - Will only be active
when selecting User Manual from the drop-
down Help menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are not
available.
• Display the Source instruction pane and
current input source setting.
• On single input displays, this pane will not be
visible.
Options>Audio - Will only be active when
selecting Volume from the drop-down Options
menu.
On a non-supported display capable of DDC/CI,
only the Help and Options tabs are available.
Help>Version - Will only be active when selecting
Version from the drop- down Help menu. On a
non-supported display capable of DDC/CI, only
the Help and Options tabs are available.
16
3. Image Optimization
Check for Update - takes the user to PDI •
Landing and checks the user's version against
the most current available.
About - Displays detailed reference •
information: product version, release
information, and product name.
Exit - Close SmartControl • Lite
To run SmartControl Lite again either select
SmartControl Lite from Program menu,
double-click the desktop PC icon or restart
the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.
Context Sensitive menu
The Context Sensitive menu is Enabled by default.
If Enable Context Menu has been checked in the
Options>Preferences pane, then the menu will be
visible.
The Context Menu has four entries:
SmartControl • Lite - When selected the About
Screen is displayed.
Select Preset - Provides a hierarchical menu •
of saved presets for immediate use. A check
mark shows the currently selected preset.
Facoty Preset can also be called from the drop
down menu.
Tune Display - Opens the SmartControl • Lite
control panel.
SmartImage Lite - • Check current settings,
Standard, Internet, Game.
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.
The task tray has five entries:
• Help - Access to User Manual file: Open User
Manual file using the default browser window.
Technical Support - displays the tech support •
page.
17
4. Technical Specification
4 Technical Specifications
Picture/Display
Monitor panel type TFT-LCD
Backlight CCFL (244E2); LED (244EL2)
Panel size 24'' W (61.0 cm)
Aspect ratio 16:9
Pixel Pitch 0.277 x 0.277 mm
Brightness 300 cd/m² (244E2); 250cd/m2 (244EL2)
SmartContrast 500,000:1 (244E2); 20,000,000:1 (244EL2)
Contrast ratio (typical) 1000:1
Response time (typical) 5 ms
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing angle 170° (H) / 160° (V) @ C/R > 5
Picture Enhancement SmartImage Lite
Display colors 16.7 M
Vertical refresh rate 56Hz -76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Connectivity
Signal input HDMI, DVI-D (digital), VGA (Analog)
Input Signal Separate Sync, Sync on Green
HDMI Audio Out Yes
Convenience
User Convenience
OSD Languages English, French, German, Italian, Russian, Spanish,
Simplified Chinese, Portuguese, Turkish
Other convenience VESA mount ( 100 x 100mm), Kensington lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5/+20
18
4. Technical Specification
Power (244E2)
On mode (typical) 40.6W
Energy Consumption
(EnergyStar 5.0 test method)
AC Input Voltage at
100VAC +/-5VAC,
50Hz +/- 3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/- 3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation (typical) 31.88W 31.71W 31.33W
Sleep (typical) 0.5W 0.5W 0.5W
Off 0.5W 0.5W 0.5W
Heat Dissipation* AC Input Voltage at
100VAC +/-5VAC,
50Hz +/ -3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/ -3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation 108.805BTU 108.225BTU 106.928BTU
Sleep (typical) 1.706BTU 1.706BTU 1.706BTU
Off 1.706BTU 1.706BTU 1.706BTU
Power (244EL2)
On mode (typical) 26W
Energy Consumption
(EnergyStar 5.0 test method)
AC Input Voltage at
100VAC +/-5VAC,
50Hz +/- 3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/- 3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation (typical) 19.32W 19.16W 19.16W
Sleep (typical) 0.5W 0.5W 0.5W
Off 0.5W 0.5W 0.5W
Heat Dissipation* AC Input Voltage at
100VAC +/-5VAC,
50Hz +/ -3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/ -3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation 65.94BTU 65.38BTU 65.38BTU
Sleep (typical) 1.706BTU 1.706BTU 1.706BTU
Off 1.706BTU 1.706BTU 1.706BTU
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Build-in, 100-240VAC, 50/60Hz
Dimension
Product with stand (WxHxD) 570 x 437 x 225mm
Product without stand
(WxHxD)
570 x 353 x 62mm
Box dimension (WxHxD) 626 x 500 x 171mm
Weight
Product with stand 4.9kg
Product without stand 4.5kg
Product with packaging 6.7kg
19
4. Technical Specification
Operating Condition
Temperature range Storage: -20°C to 60°C
operation: 0°C to 40 °C
Relative humidity 20% to 80%
Altitude Non-operation: + 40,000 ft ( 12,192 m)
operation: + 12,000 ft ( 3,658 m)
MTBF 50,000 hrs (244E2), 30,000 hrs (244EL2)
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Compliance and standards
Regulatory Approvals CE Mark, Energy Star 5.0, FCC Class B, SEMKO, TCO5.1,
UL/cUL, ISO9241-307
Cabinet
Color Black
Finish Glossy
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the latest
version of leaflet.
20
4. Technical Specification
4.1 Resolution & Preset Modes
Note
Please notice that your display works best at
native resolution of 1920 X 1080@60Hz. For
best display quality, please follow this resolution
recommendation.
Maximum Resolution
For 244E2/244EL2
1920 x 1080 at 60 Hz (analog input)
1920 x 1080 at 60 Hz (digital input)
Recommended Resolution
For 244E2/244EL2
1920 x 1080 at 60 Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 640x480 59.94
37.88 800x600 60.32
48.36 1024x768 60.00
54.00 1152x864 60.00
44.77 1280x720 59.86
47.78 1280x768 59.87
49.70 1280x800 59.81
60.00 1280x960 60.00
63.89 1280x1024 60.02
47.71 1360x768 60.02
55.47 1440x900 59.90
55.94 1440x900 59.89
75.00 1600x1200 60.00
64.67 1680x1050 59.88
65.29 1680x1050 59.95
66.59 1920x1080 59.93
74.04 1920x1200 59.95
67.50 1920x1080 60.00
21
5. Power Management
5.1 Automatic PowerSaving
If you have VESA DPM compliance display card
or software installed in your PC, the monitor can
automatically reduce its power consumption when
not in use. If an input from a keyboard, mouse or
other input device is detected, the monitor will
'wake up' automatically. The following table shows
the power consumption and signaling of this
automatic power saving feature:!
Power Management Definition
VESA
Mode
Video H-sync V-sync Power Used LED color
Active ON Yes Yes < 40.6W (typ.) (244E2)
< 26W (typ.) (244EL2)
White
Sleep OFF No No < 0.5 W (typ.) White
(Blinking)
Switch Off OFF - - < 0.5 W (typ.) OFF
Note
This data is subject to change without notice.
The following setup is used to measure power
consumption on this monitor.
Native resolution: 1920x1080.
Contrast: 50%
Brightness: 300 nits (244E2); 250 nits (244EL2)
Color temperature: 6500k
5. Power Management
22
6. Regulatory Information
6 Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery and
disposal of waste from electrical and
electronic equipment. Toxic substances
like Lead has been eliminated and compliance
with European community’s stringent RoHs
directive mandating restrictions on hazardous
substances in electrical and electronic equipment
have been adhered to in order to make Philips
monitors safe to use throughout its life cycle.
TCO Displays 5.1 Information
Congratulations,
Your display is designed for both
you and the planet!
The display you have just
purchased carries the TCO Certified label.
This ensures that your display is designed,
manufactured and tested according to some ofthe
strictest quality and environmental requirements
in the world. This makes for a high performance
product, designed with the user in focus that also
minimizes the impact on the climate and our
natural environment. TCO Certified is a third
party verified program, where every product
model is tested by an accredited impartial test
laboratory. TCO Certified represents one of the
toughest certifications for displays worldwide.
Some of the Usability features of the TCO
Certified for displays:
Visual ergonomics for good image quality •
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast, resolution,
black level, gamma curve, colour and luminance
uniformity and colour rendering
Products are tested according to rigorous safety •
standards at impartial laboratories
Electric and magnetic fields emissions as low as •
normal household background levels
Low acoustic noise emissions (when applicable) •
Some of the Environmental features of the TCO
Certified for displays:
The brand owner demonstrates corporate •
social responsibility and has a certified
environmental management system (EMAS or
ISO 14001)
Very low energy consumption both in on- and •
standby mode minimize climate impact
Restrictions on chlorinated and brominated •
flame retardants, plasticizers, plastics and heavy
metals such as cadmium, mercury and lead
(RoHS compliance)
Both product and product packaging is prepared •
for recycling
The brand owner offers take-back options •
The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as well
as manufacturers all over the world. Since the end
of the 1980s TCO has been involved in influencing
the development of IT equipment in a more user-
friendly direction. Our labeling system started with
displays in 1992 and is now requested by users
and ITmanufacturers all over the world. About
50% of all displays worldwide are TCO certified.
For more information, please visit
www.tcodevelopment.com
23
6. Regulatory Information
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
EN60950-1:2006 (Safety requirement of •
Information Technology Equipment)
EN55022:2006 (Radio Disturbance •
requirement of Information Technology
Equipment)
EN55024:1998+A1:2001+A2:2003 (Immunity •
requirement of Information Technology
Equipment)
EN61000-3-2:2006 (Limits for Harmonic •
Current Emission)
EN61000-3-3:1995+A1:2001+A2:2005 •
(Limitation of Voltage Fluctuation and Flicker)
following provisions of directives applicable
2006/95/EC (Low Voltage Directive) •
2004/108/EC (EMC Directive) •
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner,
we have determined that this
product meets the ENERGY STAR®
guidelines for energy efficiency.
Note
We recommend you switch off the monitor when
it is not in use for a long time.
EPEAT
(www.epeat.net)
“The EPEAT (Electronic Product
Environmental Assessment Tool)
program evaluates computer
desktops, laptops, and monitors
based on 51 environmental criteria
developed through an extensive stakeholder
consensus process supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and select
desktop computers, notebooks and monitors
based on their environmental attributes. EPEAT
also provides a clear and consistent set of
performance criteria for the design of products,
and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce
the environmental impact of its products.”
2005/32/EC (EuP Directive, EC No. 1275/2008 •
mplementing Directive for Standby and Off
mode power consumption) and is produced
by a manufacturing organization on ISO9000
level.
The product also comply with the following
standards
ISO9241-307:2008 (Ergonomic requirement, •
Analysis and compliance test methods for
electronic visual displays)
GS EK1-2000:2009 (GS mark requirement) •
prEN50279:1998 (Low Frequency Electric and •
Magnetic fields for Visual Display)
MPR-II (MPR:1990:8/1990:10 Low Frequency •
Electric and Magnetic fields)
TCO Displays 5.1 (Requirement for •
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees) for
TCO versions
24
6. Regulatory Information
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving antenna. •
Increase the separation between the •
equipment and receiver.
Connect the equipment into an outlet on •
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/ •
TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority to
operate the equipment.
Use only RF shielded cable that was supplied with
the monitor when connecting this monitor to a
computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to rain
or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
25
6. Regulatory Information
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils numériques
de class B,aux termes de l'article 15 Des
règles de la FCC. Ces limites sont conçues
de façon à fourir une protection raisonnable
contre les interférences nuisibles dans le cadre
d'une installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est pas
installé et utilisé selon les consignes données,
peuvent causer des interférences nuisibles aux
communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une installation
particulière. Si cet appareil est la cause
d'interférences nuisibles pour la réception des
signaux de radio ou de télévision, ce qui peut
être décelé en fermant l'équipement, puis en
le remettant en fonction, l'utilisateur pourrait
essayer de corriger la situation en prenant les
mesures suivantes:
Réorienter ou déplacer l'antenne de réception. •
Augmenter la distance entre l'équipement et •
le récepteur.
Brancher l'équipement sur un autre circuit que •
celui utilisé par le récepteur.
Demander l'aide du marchand ou d'un •
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
26
6. Regulatory Information
Polish Center for Testing and Certification
Notice
The equipment should draw power from a socket
with an attached protection circuit (a three-
prong socket). All equipment that works together
(computer, monitor, printer, and so on) should
have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
BSMI Notice (Taiwan Only)
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU
STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT ER
NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
27
6. Regulatory Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht den
in der "Verordnung über den Schutz vor Schäden
durch Röntgenstrahlen" festgelegten Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften über
die Bauart von Störstrahlern nach Anlage III ¤ 5
Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche
eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit
und erhöhte Augenbelastung bei zu geringem
Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel nach
DIN 45 635 beträgt 70dB (A) oder weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products are produced and sold for
China market have to meet China RoHS request.
㩾অࠌشཚૻʳ
ڼ䰬兘ཚૻʻԼڣʼʿ䶣ஒ䣈խܶڶ
ڶڶ୭凝ࢨցైڇإൄࠌش㦕ٙՀլ
㢸䦡س؆ࢨડ䦣ʿʳ䶣ஒ䣈ش㡬ࠌش具
䶣ஒ䣈լ㢸㢑㩾ቼທګ䢘ૹۆࢨ㢑
ࠡԳߪΕʳ凗䣈ທګ䢘ૹ䮦୭ཚૻΗ
28
7. Customer care and warranty
7 Customer care and warranty
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or sub
pixel defects on the TFT monitor panels used in
flat panel monitors are sometimes unavoidable.
No manufacturer can guarantee that all panels will
be free from pixel defects, but Philips guarantees
that any monitor with an unacceptable number
of defects will be repaired or replaced under
warranty. This notice explains the different types
of pixel defects and defines acceptable defect
levels for each type. In order to qualify for repair
or replacement under warranty, the number of
pixel defects on a TFT monitor panel must exceed
these acceptable levels. For example, no more
than 0.0004% of the sub pixels on a 19" XGA
monitor may be defective. Furthermore, Philips
sets even higher quality standards for certain
types or combinations of pixel defects that are
more noticeable than others. This policy is valid
worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed of three
sub pixels in the primary colors of red, green and
blue. Many pixels together form an image. When
all sub pixels of a pixel are lit, the three colored
sub pixels together appear as a single white pixel.
When all are dark, the three colored sub pixels
together appear as a single black pixel. Other
combinations of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of pixel
defects and several types of sub pixel defects
within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are the
types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel)
7.1 Philips' Flat Panel Monitors Pixel Defect
Policy
29
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a
TFT monitor panel in a Philips flat panel monitor
must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
30
7. Customer care and warranty
7.2 Customer Care & Warranty
Customer Care & Warranty
PLEASE SELECT YOUR COUNTRY/AREA
TO REVIEW DETAILS OF YOUR WARRANTY
COVERAGE
WESTERN EUROPE
Austria / Belgium / Denmark / France / Germany /
Greece / Finland / Ireland / Italy /
Luxembourg / the Netherlands / Norway /
Portugal / Sweden / Switzerland / Spain /
United Kingdom / Poland
CENTRAL AND EASTERN EUROPE region
Czech Republic / Hungary / Russia / Slovakia /
Slovenia / Turkey/ Romania/ Bulgaria/ Ukraine/
Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/
Serbia & Montenegro
LATIN AMERICA
Argentina / Brasil
NORTH AMERICA
Canada / USA
PACIFIC
Australia / New Zealand
ASIA
China / Hong Kong / Macau/ India / Indonesia /
Korea / Malaysia / Pakistan / Philippines / Singapore
/ Taiwan / Thailand / Vietnam
AFRICA
South Africa
MIDDLE EAST
United Arab Emirates/ Israel
Your Philips Warranty conditions for Western
Europe per 1st of January 2011
Dear Customer,
Thank you for purchasing this Philips
monitor.
All Philips monitors are designed
and manufactured to high standards
and deliver high-quality performance,
ease of use and ease of installation.
Should you encounter any difficulties
while installing or using this product,
please contact the Philips helpdesk
directly to benefit from your Philips
Warranty conditions. This service
warranty entitles you to get a
solution depending on the model you
purchased when your monitor turns
out to be faulty or defective.
What is covered?
The Philips West European Warranty applies
within Andorra, Austria, Belgium, Cyprus,
Denmark, France, Germany, Greece, Finland,
Ireland, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Norway, Poland, Portugal,
Sweden, Switzerland, Spain and the United
Kingdom and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.
Warranty coverage begins as from the day you
buy your monitor and be serviced in case of
defects provided for under the warranty coverage
for a warranty period of 24 months for Philips C,
E, T, V, and X models and for models B, P and S we
give 36 months. Your original purchase document
is your proof for the purchase day, so keep this
carefully stored and available when a warranty
service is requested.
31
7. Customer care and warranty
For the C,E,T, V and X models, your monitor will
be picked-up at your address, repaired in our
Certified Service Center and Return back to your
address within 7 working days after it’s picked up.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
shipped to you.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 24 months as
from the purchase date of your original monitor.
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for service
however for remote areas like Island or other
geographically difficult to reach area, its Philips aim
to have an exchange time within 72 hours.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 36 months as
from the purchase date of your original monitor.
What is excluded?
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips Warranty may not apply if:
The documents have been altered in any way •
or made illegible;
The model or production number on the •
product has been altered, deleted, removed
or made illegible;
Repairs or product modifications and •
alterations have been executed by
unauthorized service organizations or
persons;
Damage is caused by accidents including but •
not limited to lightning, water or fire, misuse
or neglect;
Reception problems caused by signal •
conditions or cable or antenna systems
outside the unit;
Defects caused by abuse or misuse of the •
monitor;
Product requires modification or adaptation •
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized. Therefore always check whether
a product can be used in a specific country.
Note that products that are not originally •
designed, manufactured, approved and/
or authorized for usage within the Philips
countries, do not apply to the Philips F1rst
Choice Warranty. In these cases the Philips
global warranty terms are valid.
Just a click away
In case of any problems, we advise you to read the
operating instructions carefully or go to the
http://www.philips.com/support website for
additional support.
Just a phone call away
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully or go to the
http://www.philips.com/support website for
additional support before contacting the Philips
helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the Philips
helpdesk:
Philips type number•
Philips serial number•
Purchase date (copy of purchase may be •
required)
PC environment Processor:•
32
7. Customer care and warranty
o CUP and Graphic card name and driver version
o Operating system
o Application being used
Other cards installed•
Having the following information available will also help speed up the process:
• Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
• The full address to which the faulty monitor has to be collected and the good model should be
delivered.
Philips' customer help desks are located worldwide.
Or you can reach us via:
Website: http://www.philips.com/support
Contact Information for West European region:
Germany +49 01803 386 853 €0,09
United Kingdom +44 0207 949 0069 Local call tariff
Ireland +353 01 601 1161 Local call tariff
Spain +34 902 888 785 €0,10
Finland +358 09 2290 1908 Local call tariff
France +33 082161 1658 €0,09
Greece +30 00800 3122 1223 Free Of Charge
Italy +39 840 320 041 €0,08
Netherlands +31 0900 0400 063 €0,10
Denmark +45 3525 8761 Local call tariff
Norway +47 2270 8250 Local call tariff
Sweden +46 08 632 0016 Local call tariff
Poland +48 0223491505 Local call tariff
Austria +43 0810 000206 €0,07
Belgium „32 078 250851 €0,06
Luxembourg +352 26 84 30 00 Local call tariff
Portugal +351 2 1359 1440 Local call tariff
Switzerland +41 02 2310 2116 Local call tariff
33
7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer,
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please contact
the Philips helpdesk directly to benefit from your
Philips Warranty conditions. This service warranty
entitles you to get a solution depending on the
model you purchased when your monitor turns
out to be faulty or defective.
What is covered?
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria,
Ukraine, Baltic states, Serbia & Montenegro and
Croatia and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.
Warranty coverage begins as from the day you
buy your monitor and be serviced in case of
defects provided for under the warranty coverage,
for a warranty period of 24 months for Philips C,
E, T, V, and X models and for models B, P and S we
give 36 months. Your original purchase document
is your proof for the purchase day, so keep this
carefully stored and available when a warranty
service is requested.
Depending on your region you can deliver your
monitor to the address of our Certified Service
Center or your monitor will be picked-up at your
address. After the monitor is repaired you can pick
him up or it will be returned back to your address
within 10 working days started when the defect
units arrived in our service center.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
given to you.
The replacement monitor remains yours and
Philips keeps the defective/original monitor. For
the replacement monitor the warranty period
remains equal to that of your original monitor.
What is excluded?
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
The documents have been altered in any way •
or made illegible;
The model or production number on the •
product has been altered, deleted, removed
or made illegible;
Repairs or product modifications and •
alterations have been executed by
unauthorized service organizations or
persons;
Damage is caused by accidents including but •
not limited to lightning, water or fire, misuse
or neglect.
Reception problems caused by signal •
conditions or cable or antenna systems
outside the unit;
Defects caused by abuse or misuse of the •
monitor;
Product requires modification or adaptation •
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized. Therefore always check whether
a product can be used in a specific country.
34
7. Customer care and warranty
Please note that the product is not defective under
this guarantee in the case where modifications
become necessary in order for the product to
comply with local or national technical standards
which apply in countries for which the product
was not originally designed and/or manufactured.
Therefore always check whether a product can be
used in a specific country.
Just a click away
In case of any problems, we advise you to read the
operating instructions manual or your warranty
card carefully or go to the www.philips.com/
support website for additional support.
Just a phone call away
You need to check your official warranty card
delivered to you at your day of purchase for the
nearest contact details of your authorized service
contact.
In case not available please check your country
contact showing below.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting our dealers or
Information Centers.
In case your Philips product is not working
correctly or is defective, please contact your
Philips dealer or directly the Philips Service and
Consumer Information Centers.
Website: http://www.philips.com/support
Eastern Europe
BELARUS
IBA
Technical Center of JV IBA
M. Bogdanovich str. 155
BY - 220040 Minsk
Tel: +375 17 217 33 86
Service.BY
Petrus Brovky st. 19 – 101-B
220072, Minsk
Belarus
BULGARIA
LAN Service
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
www.lan-service.bg
CZECH REPUBLIC
A-Support
General Consumer Information Center
800 100 697
CROATIA
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia
Tel: +385 1 333 0974
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: +372 6519900
www.ee.invia.fujitsu.com
35
7. Customer care and warranty
HUNGARY
Serware Szerviz
Vizimolnár u. 2-4
HU - 1031 Budapest
Tel: +36 1 2426331
Email: inbox@serware.hu
www.serware.hu
Profi Service Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungary
Tel: +36 1 814 8080
m.andras@psc.hu
LATVIA
ServiceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: serviss@servicenet.lv
LITHUANIA
ServiceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: servisas@servicenet.lt
www.servicenet.lt
ROMANIA
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
SERBIA & MONTENEGRO
Kim Tec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
11000 Belgrade
Serbia
Tel. +381 11 20 70 684
SLOVAKIA
General Consumer Information Center
0800004551
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: servis@datalan.sk
SLOVENIA
PC HAND
Brezovce 10
SI - 1236 Trzin
Tel: +386 1 530 08 24
Email: servis@pchand.si
RUSSIA
CPS
18, Shelepihinskaya nab.
123290 Moscow
Russia
Tel. +7(495)797 3434
TURKEY
See warranty card for local support
Central Turkey:
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul, Turkey
Tel: +90 212 444 4 832
UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company
Topaz-Service Company,
Mishina str. 3,
Kiev
Ukraine-03151
Tel: +38 044 245 73 31
36
7. Customer care and warranty
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you have
questions which your dealer cannot answer or
any related question please contact the Philips
Consumer Information Centers or via:
Website: http://www.philips.com
Latin America
TO GET WARRANTY SERVICE IN ARGENTINA
and BRAZIL.
Please contact Philips at:
Brazil :
Consumer care number : 0800-7254101
E-mail address : CIC.monitores@Philips.com
Monday to Friday:
8:00am - 8:00pm
Argentina :
Consumer care number : 0800 3330 856
E-mail address : CIC.monitores@Philips.com
Monday to Friday:
8:00am - 8:00pm
BRAZIL
Company : See ASP-BRZ
Address : Rod. Anhanguera, Km 49 Pista Sul -
Bairro: Terra Nova - Jundiaí/SP
CEP 13210-877 – Brasil
Tel: 55 11 4531-8438
Email: moacir.minozzo@aoc.com.br
ARGENTINA
Company : See ASP-ARG
Address : Azopardo 1480
(C1107ADZ) Cdad. de Buenos Aires
Tel: 54 11 4103-4113
Email: hlew@megatech.la
Pacific: Three Years Free Labor / Three Years Free
Service on Parts
Australia:
Company: AGOS NETWORK PTY LTD
Address: 4/5 Dursley Road, Yenorra, NSW 2161,
Australia
Tel: 1300 360 386
Fax: +61-2-80808147
Email: philips@agos.com.au
Service hours: Mon.~Fri. 8:00am-7:30pm
New Zealand:
Company: Visual Group Ltd.
Address: 28 Walls Rd Penrose Auckland
Phone: 0800 657447
Fax: 09 5809607
E-mail: vai.ravindran@visualgroup.co.nz
Service Hours: Mon.~Fri. 8:30am~5:30pm
Asia (except for Korea) : Three Years Free Labor
/ Three Years Free Service on Parts
Hong Kong:
Company: Smart Pixels Technology Ltd.
Address: 9/F Wilson Logistics Center 24-28 Kung
Kip Street Kwai Chung, N.T., Hong Kong.
Tel: +852 2619 9639
Fax: +852 2148 3123
E-mail: service@smartpixels.com.hk
Service hours: Mon. To Fri.: 9:00am–6:00pm, Sat.:
9:00am–1:00pm
Macau:
Company: Smart Pixels Technology Ltd.
Address: RUA DO PE. ANT ROLIZ NO.2H R/C +
SL(A) HONG FOK KOK, MACAU
᠑⇵Ṙ⠞㐓ṵ⿽ʷ⚦H⎪
Tel: (853)-0800-987
Fax: (853)-2855-2228
E-mail: service@smartpixels.com.hk
Service hours: Mon. To Fri.: 9:00am–6:00pm, Sat.:
9:00am–1:00pm
37
7. Customer care and warranty
China
TO GET WARRANTY SERVICE IN CHINA.
Please contact Philips at:
Consumer care number : 4008 800 008
E-mail address : philips_helpdesk@vavotelecom.
com
7days: 8am - 6pm
India:
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road,
Chennai 600032, India
Tel: 1 800 425 6396
E-mail: callcentre@philipsmonitors.co.in
SMS: PHILIPS to 56677
Service hours: Mon.~Fri. 9:00AM~5:30PM;
Indonesia:
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F,
Pondok Pinang. Jakarta
Tel: 62 21 75909053, 75909056, 7511530
Fax: 62 21 7510982
E-mail: gepta@cbn.net.id
Service hours: Mon.~Fri. 8:30am~4:30pm; Sat.
8:30am~2:00pm
Coverage: Jakarta, Bekasi, Krawang, Bogor, Depok,
Tangerang, Serpong, Serang
Additional service points:
1. ASC MEDAN
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
Coverage: Medan, Aceh, Pematang Siantar,
Pakanbaru, Padang
2. ASC YOGYA
Address: Jl.Pembela Tanah Air No.15,Yogyakarta
Phone: 62 274 564791
Coverage: Yogyakarta, Solo, Semarang, Magelang
3. ASC SURABAYA
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
Coverage: Surabaya, Malang, Pasuruan, Bojonegoro,
Kediri, Gersik
4. ASC BALI
Address: Jl.Pulau Nusa Penida No.28 Denpasar-
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar,
Bedugul
5. ASC BANDUNG
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend
A.Yani ,Bandung
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
South Korea:
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul,
137-040, Korea
Call Center Tel: 080-600-6600
Tel: 82 2 591 1528
Fax: 82 2 595 9688
E-mail: cic_korea@philips.com
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat.
9:00AM~1:00PM
Malaysia:
Company: After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya,
Selangor DE, Malaysia.
Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
E-mail: pceinfo.my@philips.com
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat.
9:00am~1:00pm
Pakistan:
Philips Consumer Service
Address: Mubarak manzil, 39, Garden Road, Saddar,
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: care@philips.com
Service hours: Mon.~Sat. 09:30am~1:00pm &
2:00pm~5:30pm
38
7. Customer care and warranty
Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11F The Taipan Place
Bldg. F. Ortigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
E-mail: jim.gawson@glee.com.ph
Service hours: Mon.~Fri. 8:00am~6:00pm
Singapore:
Company: Philips Electronics Singapore Pte Ltd
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: consumer.care.sg@philips.com
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat.
9:00am~1:00pm
Taiwan:
Company: FETEC.CO
Address: No.499, Ciwen Rd., Taoyuan City, Taoyuan
County 330, Taiwan
Consumer Care: 0800-231-099
Tel: (03)3169920
Fax: (03)3169930
E-mail: knlin08@xuite.net
Service hours: Mon.~Fri. 8:30am~7:00pm
Thailand:
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town In
Town Soi 3 Road, Wangthonglang, Bangkok 10310
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499
E-mail: axis5@axiscomputer.co.th
Service Hours: Mon.~Fri. 08:30am~05:30pm
Vietnam:
1. Ho Chi Minh City :
Company: FPT Service Informatic Company Ltd. -
Ho Chi Minh City Branch
Address: 207/4 Nguyen Van Thu Street, District 1,
HCM City
Tel: +84 8 38248007
Fax: +84 8 38248010
E-mail: Thanght@fpt.com.vn
Service hours: Mon. To Fri.: 8:00am–12:00am,
1:30pm–5:30pm; Sat.: 8:00am-12:00am
2. Danang City :
Company: FPT Service Informatic Company Ltd. -
Da nang Office
Address: 336 Le Duan Street - Thanh Khe District
- Đa Nang City
Tel: 05113.562666; Fax: 05113.562662
Tel: +84 511 3562666
Fax: +84 511 3562662
E-mail: khangndv@fpt.com.vn
Service hours: Mon. To Fri.: 8:00am-12:00am,
1:30pm–5:30pm; Sat.: 8:00am-12:00am
3. Can tho Province :
Company: FPT Service Informatic Company Ltd. -
Can Tho Office
Address: 71/4 Tran Phu Street, Ninh Kieu District,
Can tho City
Tel: +84 5113.562666
Fax: +84 5113.562662
E-mail: nhieptv@fpt.com.vn
Service hours: Mon. To Fri.: 8:00am-12:00am,
1:30pm-5:30pm; Sat.: 8:00am-12:00am
39
7. Customer care and warranty
Africa
South Africa:
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre
Christoffel Road Van Riebeeck Park Kempton Park,
South Africa
Tel: 086 000 0888
Fax: +2711 391 1060
E-mail: monitorcare@philipssupport.co.za
Service hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
United Arab Emirates:
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB
EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: shahd52@eim.ae
Service hours: Sat.~Thur. 9:00am~1:00pm &
4:00pm- 8:00pm
Israel:
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after service hours until 20:00)
Fax: 972-3-6458759
E-mail: eastronics@eastronics.co.il
Service hours: Sun.~Thurs. 08:00 - 18:00
Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please contact
Philips directly to benefit from your Philips F1rst
Choice Warranty. This three-year service warranty
entitles you to a swap model on-site within 48
hours of your call being received within the first
year of purchase. If you have any problems with
your monitor within the second or third year of
purchase, we will repair it after it has been sent to
the service provider at your expense and returned
to you within five working days, free of charge.
LIMITED WARRANTY (Computer Monitor)
Please contact us via Website: http://www.philips.
com or http://www.usa.philips.com to access the
Warranty Registration Card.
Three Years Free Labor / Three Years Free Service
on Parts / One Year Exchange*
*Product will be exchanged with a new or
renewed to original specifications unit within two
business days for the first year. This product must
be shipped in at your expense for service during
years two and three.
WHO IS COVERED?
You must have proof of purchase to receive
warranty service. A sales receipt or other
document showing that you purchased the
product is considered proof of purchase. Attach it
to this owner's manual and keep both nearby.
WHAT IS COVERED?
Warranty coverage begins the day you buy your
product. For three years thereafter, all parts will be
repaired or replaced, and labor is free. After three
years from the day of purchase, you pay for the
replacement or repair of all parts, and for all labor
charges.
40
7. Customer care and warranty
All parts, including repaired and replaced parts,
are covered only for the original warranty period.
When the warranty on the original product
expires, the warranty on all replaced and repaired
products and parts also expires.
WHAT IS EXCLUDED?
Your warranty does not cover:
Labor charges for installation or setup of the
product, adjustment of customer controls on
the product, and installation or repair of antenna
systems outside of the product.
product repair and/or part replacement because
of misuse, accident, unauthorized repair or other
cause not within the control of Philips.
reception problems caused by signal conditions or
cable or antenna systems outside the unit.
a product that requires modification or adaptation
to enable it to operate in any country other
than the country for which it was designed,
manufactured, approved and/or authorized, or
repair of products damaged by these modifications.
incidental or consequential damages resulting
from the product. (Some states do not allow the
exclusion of incidental or consequential damages,
so the above exclusion may not apply to you.
This includes, but is not limited to, prerecorded
material, whether copyrighted or not copyrighted.)
the model or production number on the product
has been altered, deleted, removed or made
illegible.
Where IS SERVICE AVAILABLE?
Warranty service is available in all countries where
the product is officially distributed by Philips. In
countries where Philips does not distribute the
product, the local Philips service organization will
attempt to provide service (although there may
be a delay if the appropriate spare parts and
technical manual(s) are not readily available).
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips
Customer Care Center by calling (877) 835-1838
(U.S.A. customers only) or (919) 573-7855.
Before Requesting Service...
Please check your owner's manual before
requesting service. Adjustments of the controls
discussed there may save you a service call.
TO GET WARRANTY SERVICE IN U.S.A.,
PUERTO RICO OR U.S. VIRGIN ISLANDS...
Contact the Philips Customer Care Center phone
number listed below for product assistance and
procedures for servicing:
Philips Customer Care Center
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puerto Rico and U.S. Virgin Islands, all
implied warranties, including implied warranties
of merchantability and fitness for a particular
purpose, are limited in duration to the duration
of this express warranty. But, because some states
do not allow limitations on how long an implied
warranty may last, this limitation may not apply to
you.)
41
7. Customer care and warranty
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at:
(800) 479-6696
Four years free parts and Four years free labor
will be provided at Philips Canada depot or any
one of its authorized service centers.
(In Canada, this warranty is given in lieu of all other
warranties. No other warranties are expressed
or implied, including any implied warranties of
merchantability or fitness for a particular purpose.
Philips is not liable under any circumstances for any
direct, indirect, special, incidental or consequential
damages, howsoever incurred, even if notified of
the possibility of such damages.)
REMEMBER... Please record the model and serial
numbers found on the product below.
MODEL # ______________________________
SERIAL # _______________________________
This warranty gives you specific legal rights. You
may have other rights which vary from state/
province to state/province.
Before contacting Philips, please prepare the
following details so we can solve your problem
quickly.
Philips type number•
Philips serial number •
Purchase date (copy of purchase may be •
required)
PC environment Processor:•
o CPU and Graphic card name and driver
version
o Operating system
o Application being used
Other cards installed •
Having the following information available will
also help speed up the process:
Your proof of purchase indicating: date of •
purchase, dealer name, model and product
serial number.
The full address to which the swap model •
should be delivered.
Just a phone call away
Philips’ customer help desks are located
worldwide. Within the Canada you can contact
Philips customer care Monday-Friday from 9:00
AM-6:00 PM Eastern Time (ET).
For more information on this and more great
Philips products visit our website at:
Website: http://www.philips.com
42
7. Customer care and warranty
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product
which has been designed and manufactured to the
highest quality standards.
If, unfortunately, something should go wrong with
this product Philips guarantees free of charge labor
and replacement parts irrespective of the country
where it is repaired during a period of 12 months
from date of purchase. This international Philips
guarantee complements the existing national
guarantee obligations to you of dealers and Philips
in the country of purchase and does not affect
your statutory rights as a customer.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
the documents have been altered in any way •
or made illegible;
the model or production number on the •
product has been altered, deleted, removed
or made illegible;
repairs or product modifications and •
alterations have been executed by
unauthorized service organizations or
persons;
damage is caused by accidents including but •
not limited to lightning, water or fire, misuse
or neglect.
Please note that the product is not defective under
this guarantee in the case where modifications
become necessary in order for the product to
comply with local or national technical standards
which apply in countries for which the product
was not originally designed and/or manufactured.
Therefore always check whether a product can be
used in a specific country.
In case your Philips product is not working
correctly or is defective, please contact your Philips
dealer. In the event you require service whilst in
another country a dealer address can be given to
you by the Philips Consumer Help Desk in that
country, the telephone and fax number of which
can be found in the relevant part of this booklet.
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you have
questions which your dealer cannot answer or
any related question please contact the Philips
Consumer Information Centers or via:
Website: http://www.philips.com
43
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact Philips
customer service representative.
Common Problems
No Picture (Power LED not lit)
Make sure the power cord is plugged into the •
power outlet and into the back of the monitor.
First, ensure that the power button on the •
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is white blinking)
Make sure the computer is turned on. •
Make sure the signal cable is properly •
connected to your computer.
make sure the monitor cable has no bent pins •
on the connect side. If yes, repair or replace
the cable.
The Energy Saving feature may be activated •
Screen says
Make sure the monitor cable is properly •
connected to your computer. (Also refer to
the Quick Start Guide).
Check to see if the monitor cable has bent •
pins.
Make sure the computer is turned on. •
AUTO button doesn't function
The auto function is applicable only in VGA- •
Analog mode. If the result is not satisfactory,
you can do manual adjustments via the OSD
menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
Do not perform any troubleshooting steps •
Disconnect the monitor from mains power •
source immediately for safety
Contact with Philips customer service •
representative immediately.
Imaging Problems
Image is not centered
Adjust the image position using the “Auto” •
function in OSD Main Controls.
Adjust the image position using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
Check that the signal cable is properly securely •
connected to the graphics board or PC.
Vertical flicker appears
Adjust the image using the “Auto” function in •
OSD Main Controls.
Eliminate the vertical bars using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
8 Troubleshooting & FAQs
44
8. Troubleshooting & FAQs
Horizontal flicker appears
Adjust the image using the “Auto” function in •
OSD Main Controls.
Eliminate the vertical bars using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
Adjust the contrast and brightness on •
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
Uninterrupted display of still or static images •
over an extended period may cause " burn
in", also known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "after-imaging"
or "ghost imaging" will disappear gradually over
a period of time after the power has been
switched off.
Always activate a moving screen saver •
program when you leave your monitor
unattended.
Always activate a periodic screen refresh •
application if your monitor will display
unchanging static content.
Severe” burn-in” or “after-image” or “ghost •
image” symptoms will not disappear and
cannot be repaired. The damage mentioned
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
Set the PC’s display resolution to the same •
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears on
the screen
The remaining dots are normal characteristic •
of the liquid crystal used in today’s technology,
Please refer the pixel policy for more detail.
The "power on" light is too strong and is
disturbing
You can adjust “power on” light using the •
power LED Setup in OSD main Controls.
45
8. Troubleshooting & FAQs
8.2 SmartControl Lite FAQs
Q1. I change the monitor on a PC to a different
one and the SmartControl Lite becomes
un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Lite can work. Otherwise, you will need to
remove and re-install SmartControl Lite to
ensure proper driver is installed.
Q2. The SmartControl Lite functions worked
well before, but it does not work anymore,
what can I do?
Ans.: If the following actions were executed, the
monitor driver may need to be re-installed.
Changed video graphic adapter to another •
one
Updated video driver •
Activities on OS, such as service pack or patch •
Run Windows Update and updated monitor •
and/or video driver
Windows was booted with the monitor •
power off or disconnected.To find out,
please right click My Computer and click on
Properties->Hardware-> Device Manager. If
you see "Plug and Play Monitor" shows under
Monitor, then you need to re-install. Simply
remove SmartControl Lite and re-install it.
Q3. After installing SmartControl Lite, when
clicking on SmartControl Lite tab, nothing
shows up after a while or a failure message
shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Lite. If
your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl Lite and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported. Please
visit Philips website and check if an updated
SmartControl Lite driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
supporting DDC/CI interface. Please try to
download the most updated graphic adaptor
driver from corresponding companies’ web
site. Install the driver. Remove SmartControl
Lite and re-install it once more.
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the sole
responsibility of the individual user or the
organization who sets it.
In case the PIN number is forgotten,
Philips service center can re-set it for you
at a nominal charge after verification of
ownership. Please note that this activity is
not covered by standard warranty terms.
46
8. Troubleshooting & FAQs
8.3 General FAQs
Q1: When I install my monitor what should I
do if the screen shows 'Cannot display this
video mode'?
Ans.: Recommended resolution for this minitor:
1920x1080@60Hz.
Unplug all cables, then connect your PC to the •
monitor that you used previously.
In the Windows Start Menu, select Settings/ •
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
DisplayControl Panel, select the 'Settings' tab.
Under the setting tab, in box labeled 'desktop
area', move the sidebar to 1920x1080 pixels.
Open 'Advanced Properties' and set the •
Refresh Rate to 60Hz, then click OK.
Restart your computer and repeat step •
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
Shut down your computer, disconnect your •
old monitor and reconnect your Philips
monitor.
Turn on your monitor and then turn on your •
PC.
Q2: What is the recommended refresh rate for
monitor?
Ans.: Recommended refresh rate in monitors is
60Hz. In case of any disturbance on screen,
you can set it up to 75Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and
.icm)?
Ans.: These are the driver files for your monitor.
Follow the instructions in your user manual
to install the drivers. Your computer may ask
you for monitor drivers (.inf and .icm files)
or a driver disk when you first install your
monitor. Follow the instructions to insert
the ( companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm files)
will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor
together determine the available resolutions.
You can select the desired resolution under
Windows® Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended that the panel
surface is not subjected to excessive shocks
and is protected from sharp or blunt objects.
When handling the monitor, make sure that
there is no pressure or force applied to
the panel surface side. This may affect your
warranty conditions.
47
8. Troubleshooting & FAQs
Q7: How should I clean the monitor surface?
Ans.: For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Press "OK" to show the OSD (On Screen •
Display) menu
Press "Down Arrow" to select the option •
"Color" then press "OK" to enter color setting,
there are three settings as below.
Color Temperature; The 2 settings are 1.
6500K, and 9300K.
sRGB; this is a standard setting for ensuring 2.
correct exchange of colors between
different device (e.g. digital cameras,
monitors, printers, scanners, etc)
User Define; the user can choose his/her 3.
preference color setting by adjusting red,
green blue color.
Note:
A measurement of the color of light
radiated by an object while it is being heated.
This measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue.
Neutral temperature is white, at 6504K.
Q9: Can the Philips monitor be mounted on
the wall?
Ans.: Yes. Philips monitors have this optional
feature. Four standard VESA mount holes
on the rear cover allows the user to
mount the Philips monitor on most of the
VESA standard arms or accessories. We
recommend you to contact your Philips
sales representative for more information.
Q10: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips monitors are fully compatible
with standard PCs, Macs and workstations.
You may need a cable adapter to connect
the monitor to your Mac system. Please
contact your Philips sales representative for
more information.
Q11: Are Philips monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/NT,
Mac OSX, Linux
Q12: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in monitor
panels?
Ans.: Uninterrupted display of still or static images
over an extended period may cause "burn
in", also known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "atter-imaging"
or "ghost imaging" will disappear gradually
over a period of time after the power has
been switched off. Always activate a moving
screen saver program when you leave your
monitor unattended.
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
48
8. Troubleshooting & FAQs
Warning
Severe"burn-in" or "after-image" or"ghost
image" symptoms will not disappear and
cannot be repaired. The damage mentioned
above is not covered under your warranty.
Q13: Why is my Display not showing sharp text,
and is displaying jagged characters?
Ans.: Your monitor works best at its native
resolution of 1920x1080@60Hz. For best
display please use this resolution.
2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trade marks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
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