Table of Contents
Philips 24E1N5300HE/01 User Manual
Displayed below is the user manual for 24E1N5300HE/01 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ...................................... 1
1.1 Safety precautions and
maintenance ..................................1
1.2 Notational Descriptions ..............3
1.3 Disposal of product and packing
material ............................................4
2. Setting up the monitor .............. 5
2.1 Installation ......................................5
2.2 Operating the monitor ................7
2.3 Hello webcam 5M
(24E1N5300HE) .......................... 10
2.4 Noise Cancelling
(24E1N5300HE) .......................... 12
2.5 Remove the Base Assembly for
VESA Mounting .......................... 13
3. Image Optimization ................. 14
3.1 SmartImage ................................. 14
3.2 SmartContrast ............................. 15
4. Adaptive Sync ............................16
5. AMD FreeSyncTM
(24E1N5300HE) .........................17
6. Power Delivery and Smart
Power ........................................... 18
7. TechnicalSpecications ...........19
7.1 Resolution & Preset Modes ..... 22
8. Power Management ................23
9. Customercareandwarranty..24
9.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ................................ 24
9.2 Customer Care & Warranty ..... 27
10.Troubleshooting&FAQs .........28
10.1Troubleshooting ........................ 28
10.2 General FAQs ............................. 29
1
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips monitor.
Take time to read this user manual
before you use your monitor. It contains
important information and notes
regarding operating your monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specied
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer
monitor.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Service
contact information listed in
Important information manual.)
• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.
• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables, if damaged, the cables may
cause fire or electric shock.
• Do not disassemble the AC adapter.
Disassembling the AC adapter may
expose you to the danger of fire or
electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
monitor damage will not be covered
under warranty.
2
• Do not knock or drop the monitor
during operation or transportation.
• Excessive usage of monitor can cause
eye discomfort, it’s better to take
shorter breaks more often at your
workstation than longer breaks
and less often; for example a 5-10
minute break after 50-60-minute
continuous screen use is likely to
be better than a 15-minute break
every two hours. Try to keep your
eyes from eye strain while using the
screen for a constant period of time
by :
• Looking at something varying
distances after a long period
focusing on the screen.
• Conscious Blinking often while
you work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to appro-
priate height and angle accord-
ing to your height.
• Adjusting the brightness and
contrast to appropriate level.
• Adjusting the environment light-
ing similar to that of your screen
brightness, avoid the uorescent
lighting, and surfaces that don’t
reect too much light.
• Seeing a doctor if your symp-
toms.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD panel.
When moving your monitor, grasp
the frame to lift; do not lift the
monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it
with dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and send
it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn-in”, also
3
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the “burn-
in” or “after-imaging” or “ghost
imaging” will disappear gradually
over a period of time after the
power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (Please refer to
Service contact information listed in
Important information manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These blocks
contain notes, cautions or warnings.
They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specic
presentation of the warning is
mandated by the relevant regulatory
authority.
4
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping o such waste
electrical and electronic, contact your
local government oce, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle your
product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has
been omitted. We have done our utmost
to make the packaging easily separable
into mono materials.
Please nd out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products
that can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components which
can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the
monitor
2.1 Installation
1 Package contents
*DP *HDMI
AC/DC Adapter
*USB C-C/A
*USB C-C
*USB C-A
5000 Series
Monitor
Quick start
Register your product and get support at www.philips.com/welcome
24E1N5300HE
24E1N5300AE
*Dierent according to region
Note
Use only AC/DC adapter model: Philips
ADPC20120.
2 Install the base
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
24E1N5300AE
24E1N5300HE
2. Hold the stand with both hands.
(1) Gently attach the base to the
stand.
(2) Use your ngers to tighten the
screw located at the bottom of
the base.
(3) Use a screwdriver to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
(4) Gently attach the stand to the
VESA mount area until the latch
locks the stand.
24E1N5300AE
24E1N5300HE
1
2
3
4
1
2
3
4
Caution
Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
6
3 Connecting to your PC
24E1N5300AE
24E1N5300AE/24E1N5300HE
24E1N5300HE
24E1N5300HE
USB C-C
USB A-C
OR
USB C
USB Type-C
OR
USB C
USB Type-A
USB
USB
1
2
a-1
a-2
a-1
a-2
c
24E1N5300HE
1
2
c
a b
a b
Fast Charger
Fast Charger
1 2 3 4 5 6 7 8 9
10
1 2 3 4 5 6 7 8 9
10
1 AC/DC power input
2 HDMI input
3 DisplayPort input
4 USB C
5 USB downstream/USB fast charger
6 USB downstream
7 USB downstream
8 USB downstream
9 Audio Out
10 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the monitor rmly.
2. Turn o your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
4 USB charging
This display has USB ports capable of
standard power output including some
with USB charging function (identifiable
with power icon
USB
). You can use these
ports to charge your Smart phone or
power your external HDD, for example.
The display must be powered ON at all
times to be able to use this function.
Some select Philips displays may not
Power or Charge your device when it
enters to “Sleep/Standby” mode (White
power LED blinking). In that case, please
enter to OSD Menu and select “USB
Standby Mode”, then, turn the function
to “ON” mode (default=OFF). This will
7
then keep the USB power and charging
functions active even when the monitor
is in sleep/standby mode.
Warning
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard, and
headphones, maybe have interference
by the high-speed signal of USB3.2
devices, which may result in a decreased
eciency of the radio transmission.
Should this happen, please try the
following methods to help reduce the
eects of interference.
• Try to keep USB2.0 receivers away
from USB3.2 connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver and
the USB3.2 connection port.
2.2 Operating the monitor
1 Description of the control buttons
24E1N5300AE
24E1N5300HE
Press to switch power on.
Press more than 3 seconds to
switch power o.
Access the OSD menu
.
Conrm the OSD adjustment.
Adjust the speaker volume.
Adjust the OSD menu.
Change the signal input
source.
Adjust the OSD menu.
SmartImage Game menu.
There are multiple selections:
FPS, Racing, RTS, Gamer 1,
Gamer 2, LowBlue Mode,
EasyRead and O.
Return to previous OSD level.
8
2 Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
display simply use the single toggle
button on the rear side of the display.
The single button operates like a
joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the dierent
adjustments later on.
Main menu Sub menu
Picture
OSD Setting
Setup
Language
Color
Input
Audio
LowBlue
Mode
Horizontal
Vertical
Transparency
OSD Time Out
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar，
Nederlands, Português, Português do Brasil，Polski，Русский ,
Svenska，Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
sRGB
User Dene
HDMI 1.4
DisplayPort
Sharpness
SmartContrast
Brightness
Contrast
Picture Format
SmartImage
Mute
Gamma
Pixel Orbiting
USB C
On
O
0~100
USB Setting USB Standby Mode
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
Native, 5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0~100
0~100
0~100
On, O
0~100
Wide screen, 4:3
FPS, Racing, RTS, Gamer1, Gamer2,
LowBlue Mode, EasyRead, O
On, O
Over Scan On, O
1.8, 2.0, 2.2, 2.4, 2.6
Information
On, O
On, O
On, O
Resolution
Notication
Reset Yes, No
Smart Power
Volume
On, O
Noise Cancelling
(24E1N5300HE)
On, O
1, 2, 3, 4
Game Setting
SmartResponse
SmartFrame
MPRT Level
MPRT
O, Fast , Faster, Fastest
0~20
On, O
Adaptive Sync On, O
On, O
Size (1, 2, 3, 4, 5, 6, 7)
Brightness (0~100)
Contrast(0~100)
H. position
V. position
Note
• MPRT: To reduce motion blur, LED
backlight will strobe synchronously
with screen refresh, which may
cause noticeable brightness change.
9
• 75Hz refresh rate or higher is re-
quired for MPRT.
• AMD FreeSyncTM and MPRT cannot
be enabled simultaneously.
• MPRT is to adjust brightness for blur
reduction, so cannot adjust bright-
ness while MPRT is turned on.
• MPRT is gaming-optimized mode.
Turn on MPRT may cause noticeable
screen ickering. It is recommended
to turn o when you are not using
the gaming function.
• This Philips monitor is certied with
AMD FreeSync™. The technology is
used to match the refresh rate of
the monitor to the graphic cards.
Providing the smoothest gaming ex-
perience by reducing or eliminating
judder, tearing, and stuttering.
Enabling Adaptive-Sync from the
On-Screen Display menu will auto-
matically activate the appropriate
technology depending on the graph-
ics card installed in your computer:
• If using an AMD Radeon graphics
card, FreeSync will be enabled.
• Go to www.philips.com/support
to download the latest version of
leaflet to get more information on
FreeSync certification.
3 Resolution notication
This monitor is designed for optimal
performance at its native resolution,
1920 x 1080. When the monitor is
powered on at a dierent resolution, an
alert is displayed on screen: Use 1920 x
1080 for best results.
Display of the native resolution alert can
be switched o from Setup in the OSD
(On Screen Display) menu.
4 Physical Function
Tilt
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24E1N5300HE
20°
-5°
20°
-5°
Height adjustment
130mm
130mm
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10
Pivot
90°-90°
0°0°
90°-90°
0°0°
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Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
2.3 Hello webcam 5M
(24E1N5300HE)
What is it?
The webcam is equipped with advanced
sensors for Windows Hello facial
recognition, which conveniently logs
you into your Windows devices in less
than 2 seconds, 3 times faster than a
password.
How to enable Windows Hello™
webcam?
Philips monitor with Windows Hello
webcam can be enabled by simply
connecting your USB cable from your
PC to the “USB C” port of this monitor.
Now, the webcam with Windows Hello
is ready to work as long as the Windows
Hello setting in Windows10 is complete.
Refer to Windows official website for
the settings: https://support.microsoft.
com/help/4028017/windows-learn-
about-windows-hello-and-set-it-up.
Please note that Windows 10 system
is required for setting up Windows
Hello: facial recognition; with an edition
lower than Windows 10 or Mac OS, the
webcam can work without the function
of facial recognition. With Windows 7
the driver is required to activate this
webcam.
Operating
System
Webcam Windows hello
Win7 Yes No
Win8 Yes No
Win8.1 Yes No
Win10 Yes Ye s
Win11 Yes Ye s
11
Please follow the steps for the setting:
1. Turn on the webcam at the top of
the display in the direction of the
key head.
camera is off camera is on
2. Simply connect the USB cable from
your PC to the “USB C” port of this
monitor.
USB C
3. Setting in Windows 10 for Windows
Hello.
a. In the settings app click on
accounts.
b. Click on sign-in options in the
sidebar.
c. You need to set up a PIN code
before you're allowed to use
Windows Hello. Once you've
added this, the option for Hello
will unlock.
d. You'll now see which options
are available to set up under
Windows Hello.
e. Click on "Get started." The setting
is complete.
Note
1. Please always go to Windows
ocial website to access the latest
information, the information in EDFU
is subject to change without further
notice.
2. To turn on the camera. Slide the
shutter to the right to turn on
the camera for use with the Hello
webcam 5M software. To turn o the
camera. Side the shutter to the left
to turn o the camera and cover the
lens. Closing the camera shutter does
not turn o the microphone. The
camera and microphone are separate
devices. The microphone can be used
12
without using the camera. To turn o
the microphone. Go to the settings
of your video conferencing software
and disconnect the microphone or in
the operating system.
3. Dierent regions have dierent
voltages, with inconsistent voltage
setting may cause water ripple when
using this webcam. Please make the
voltage setting same as the voltage
of your region.
4. Users can adjust the following menu
to select the screen suitable for the
visual eect. (Example: Users can
adjust the value of White Balance)
2.4 Noise Cancelling
(24E1N5300HE)
This monitor has Noise Cancelling
functionality. When connected via USB C
during video conferencing, the monitor
will automatically lter for human
sounds. This function can be turned o
in the OSD menu, under Noise Cancelling
(default=ON).
Note
If multiple devices are connected to
the display, both may play through
the speaker at the same time. It is
recommended to disable the audio
output of the non-primary device.
13
2.5 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen. Then
lift the monitor stand.
24E1N5300AE
24E1N5300HE
2. While keeping the release button
pressed, tilt the base and slide it out.
24E1N5300AE
24E1N5300HE
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.
24E1N5300AE
24E1N5300HE
100mm
100mm
100mm
100mm
-5°
0° 90°
* Display design may dier from those
illustrated.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
14
3. Image Optimization
3.1 SmartImage
1 What is it?
SmartImage provides presets that
optimize display for dierent types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.
2 Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness, contrast,
color and sharpness in real time
to enhance your monitor viewing
experience.
3 How does it work?
SmartImage is an exclusive, leading edge
Philips technology that analyzes the
content displayed on your screen. Based
on a scenario you select, SmartImage
dynamically enhances the contrast, color
saturation and sharpness of images to
enhance the contents being displayed -
all in real time with the press of a single
button.
4 How to enable SmartImage?
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1. Toggle to the left to launch the
SmartImage on screen display.
2. Toggle to the up or down to select
between the smartImage modes.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also toggle to the left to
make conrmation.
There are multiple selections: FPS,
Racing, RTS, Gamer 1, Gamer 2, LowBlue
Mode, EasyRead and O.
15
• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
• Gamer 1: User’s preference settings
saved as Gamer 1.
• Gamer 2: User’s preference settings
saved as Gamer 2.
• LowBlue Mode: LowBlue Mode for
easy on-the-eyes productivity Studies
have shown that just as ultra-
violet rays can cause eye damage,
shortwave length blue light rays
from LED displays can cause eye
damage and affect vision over time.
Developed for wellbeing, Philips
LowBlue Mode setting uses a smart
software technology to reduce
harmful shortwave blue light.
• EasyRead:Helps improve reading
of text based application like PDF
ebooks. By using a special algorithm
which increases the contrast and
boundary sharpness of text content,
the display is optimized for a
stress-free reading by adjusting
the brightness, contrast and color
temperature of the monitor.
• Off: No optimization by
SmartImageGAME.
3.2 SmartContrast
1 What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual
clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper
and brighter images or dimming
backlighting for clear display of images
on dark backgrounds.
2 Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for oce work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
3 How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
16
4. Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at dierent rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of each
picture as a single image. This is called
“tearing.” Gamers can x tearing with
a feature called “v-sync,” but the image
can become jerky as the GPU waits on
the monitor to call for an update before
delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
■Operating system
• Windows 10/8.1/8/7
■Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
■Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
17
5. AMD FreeSyncTM
(24E1N5300HE)
PC gaming has long been an imperfect
experience because GPUs and monitors
update at dierent rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of each
picture as a single image. This is called
“tearing.” Gamers can x tearing with
a feature called “v-sync,” but the image
can become jerky as the GPU waits on
the monitor to call for an update before
delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD FreeSync™
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
■Operating system
• Windows 10/8.1/8/7
■Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
■Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
18
6. Power Delivery and
Smart Power
You can power your compatible device
with up to 65 Watts of power from this
monitor.
1 What is it?
Smart Power is an exclusive Philips
technology that provides exible power
delivery options for various devices.
This is useful for recharging high
performance laptops with only one
cable.
With Smart Power, the monitor makes it
possible to deliver up to 65W of power
through the USB C port, compared to
the standard 45W.
To prevent damaging the device, Smart
Power enables protections to limit
current draw.
2 How to enable Smart Power?
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [Setup], then toggle to
the right to conrm.
3. Toggle to the up or down to turn on
or o the [Smart Power].
3 Power through USB C port:
1. Connect the device to the USB C port.
2. Turn on [Smart Power].
3. If [Smart Power] is on, and USB C
is used for power, then maximum
power delivery depends on the
brightness value of the monitor.
You may adjust the brightness value
manually to increase power delivery
from this monitor.
There are 2 power delivery levels:
Brightness
value
Power Delivery
from USB C
Level 1 0~70 65W
Level 2 71~100 45W
Note
• If [Smart Power] is on, and DFP
(Downstream Facing Port) is using
more than 5W, then USB C can only
deliver up to 45W.
• If [Smart Power] is off, then USB C
can only deliver up to 45W.
19
7. TechnicalSpecifications
Picture/Display
Monitor Panel Type IPS Technology
Backlight W-LED
Panel Size 23.8" W (60.5 cm)
Aspect Ratio 16:9
Pixel Pitch 0.2745 (H) mm x 0.2745 (V) mm
Contrast Ratio (typ.) 1000:1
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Monitor Colors 16.7M
Flicker Free Yes
Picture Enhancement SmartImage Game
Vertical Refresh Rate 48 Hz - 75 Hz
Horizontal Frequency 30 KHz - 85 KHz
sRGB YES
LowBlue Mode YES
EasyRead YES
Adaptive Sync YES
AMD FreeSyncTM
(24E1N5300HE) YES
Connectivity
Signal Input source HDMI, DisplayPort, USB C
Connectors
1 x HDMI 1.4 (HDCP 1.4)
1 x DisplayPort 1.2 (HDCP 1.4)
1 x Audio out
1 x USB C (upstream)
4 x USB A (downstream with x1 fast charge BC 1.2) (5V/1.5A)
Sync input Separate Sync
USB
USB Ports USB C x1 (upstream, DisplayPort Alt mode, HDCP 1.4)
USB A x4 (downstream with x1 fast charge B.C 1.2)
Power Delivery
USB C:
USB PD version 3.0, up to 65W (5V/3A, 9V/3A, 10V/3A,
12V/3A, 15V/3A, 20V/3.25A)
USB A:
x1 fast charge B.C 1.2, up to 7.5W (5V/1.5A)
Super Speed USB C/USB A: USB 3.2 Gen1, 5 Gbps
Convenience
Built-in Speakers 24E1N5300AE: 3 W x 2
24E1N5300HE: 5 W x 2
Built-in Webcam Hello webcam 5M
20
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplied
Chinese, Traditional Chinese, Japanese, Korean
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play
Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OS X
Stand
Tilt -5 / +20 degree
Height adjustment 130 mm
Pivot -90 / +90 degree
Power (24E1N5300AE)
Consumption
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 21.3 W (typ.) 21.2 W (typ.) 21.2 W (typ.)
Sleep (Standby mode) 0.5 W 0.5 W 0.5 W
O mode 0.3 W 0.3 W 0.3 W
Heat Dissipation*
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 72.70 BTU/hr
(typ.)
72.35 BTU/hr
(typ.)
72.35 BTU/hr
(typ.)
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
O mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50/60Hz
Power (24E1N5300HE)
Consumption
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 24.4 W (typ.) 24.2 W (typ.) 24.4 W (typ.)
Sleep (Standby mode) 0.5 W 0.5 W 0.5 W
O mode 0.3 W 0.3 W 0.3 W
Heat Dissipation*
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 83.28 BTU/hr
(typ.)
82.59 BTU/hr
(typ.)
83.28 BTU/hr
(typ.)
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
O mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50/60Hz
21
Dimensions
Product with stand (WxHxD) 24E1N5300AE: 540 x 479 x 198 mm
24E1N5300HE: 540 x 494 x 198 mm
Product without stand
(WxHxD)
24E1N5300AE: 540 x 321 x 43 mm
24E1N5300HE: 540 x 336 x 43 mm
Product with packaging
(WxHxD) 600 x 526 x 143 mm
Weight
Product with stand 24E1N5300AE: 4.36 kg
24E1N5300HE: 4.37 kg
Product without stand 24E1N5300AE: 2.70 kg
24E1N5300HE: 2.71 kg
Product with packaging 24E1N5300AE: 7.64 kg
24E1N5300HE: 7.65 kg
Operating Condition
Temperature range
(operation) 0°C to 40°C
Relative humidity
(operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color Black
Finish Texture
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaet.
22
7.1 Resolution & Preset Modes
1 Maximum Resolution
1920 x 1080 @ 75 Hz
2 Recommended Resolution
1920 x 1080 @ 60 Hz
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
35.16 800 x 600 56.25
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.08 800 x 600 72.19
47.73 832 x 624 74.55
48.36 1024 x 768 60.00
56.48 1024 x 768 70.07
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
60 1280 x 960 60
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
83.89 1920 x 1080 74.97
Note
Please notice that your display works
best at native resolution of 1920 x 1080.
For best output performance, please
always ensure that your graphic card
is capable of achieving the maximum
resolution and refresh rate of this Philips
display.
23
8. Power Management
If you have VESA DPM compliance display
card or software installed in your PC, the
monitor can automatically reduce its
power consumption when not in use. If
an input from a keyboard, mouse or other
input device is detected, the monitor will
'wake up' automatically. The following
table shows the power consumption and
signaling of this automatic power saving
feature:
24E1N5300AE
Power Management Denition
VESA Mode Video H-sync V-sync Power
Used
LED
Color
Active ON Yes Yes
21.2 W
(typ.)
131.7 W
(max.)
White
Sleep
(Standby
mode)
OFF No No 0.5 W White
(blink)
O mode OFF - - 0.3 W OFF
24E1N5300HE
Power Management Denition
VESA Mode Video H-sync V-sync Power
Used
LED
Color
Active ON Yes Yes
24.2 W
(typ.)
132.8 W
(max.)
White
Sleep
(Standby
mode)
OFF No No 0.5 W White
(blink)
O mode OFF - - 0.3 W OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 1920 x 1080
• Contrast: 50%
• Brightness: 80%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
24
9. Customercareand
warranty
9.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in at panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will be
repaired or replaced under warranty.
This notice explains the dierent types
of pixel defects and denes acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Sub pixels
Pixels
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations of
lit and dark sub pixels appear as single
pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the
screen in dierent ways. There are two
categories of pixel defects and several
types of sub pixel defects within each
category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
25
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also species tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips at panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub
pixels that are always dark or 'o'. That
is, a dark dot is a sub-pixel that stands
out on the screen when the monitor
displays a light pattern. These are the
types of black dot defects.
26
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 1
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
27
9.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is oered via our Certied Service Center.
For Warranty Period please refer to Warranty Statement in Important information
manual.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certied Service Partner cannot perform the required repairs under the oered
extended warranty package, we will nd alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
dierent Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Important information manual for regional service hotline, which is
available on the Philips website support page.
28
10. Troubleshooting&
FAQs
10.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
1 Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable has
bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately.
2 Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most cases,
the "burn-in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
29
“after-imaging” or “ghost imaging”
symptoms that will not disappear
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed
in Important information manual
and contact Philips customer service
representative.
* Functionality dierent according to
display.
10.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 1920 x 1080 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1920 x 1080.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in
LCD monitors is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver les for your
monitor. Your computer may
ask you for monitor drivers (.inf
and .icm les) when you rst
install your monitor. Follow the
instructions in your user manual,
monitor drivers (.inf and .icm les)
will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
30
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the button, then
select [Reset] to recall all the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
aect your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures.
• Press button to show the OSD
(On Screen Display) menu
• Press button to select the option
[Color] then press button to
enter color setting, there are three
settings as below.
1. Color Temperature: The settings
are Native, 5000K, 6500K, 7500K,
8200K, 9300K and 11500K. With
settings in the 5000K range the
panel appears "warm, with a
red-white color tone", while a
11500K temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between dierent device
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Dene: The user can choose
his/her preference color setting
by adjusting red, green, blue
color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Philips sales representative for
more information.
Q10: Are Philips LCD monitors Plug-
and- Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows
10/8.1/8/7, Mac OSX.
Q11: What is Image Sticking, or
Image Burn-in, or After Image,
or Ghost Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or
31
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burn-in" or "after-imaging" or
"ghost imaging" will disappear
gradually over a period of
time after the power has been
switched o.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your LCD monitor works best at
its native resolution of 1920 x
1080. For best display, please use
this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10 seconds
to unlock/lock the hot key, by
doing so, your display pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.
Q14: Where can I nd Important
information manual mentioned
in EDFU?
Ans.: Important information manual
can be download on the Philips
website support page.
2021 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top Victory
Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license.
Specications are subject to change without notice.
Version: 24E1N5300E1T