Table of Contents
Philips 328C7QSG/93 User Manual
Displayed below is the user manual for 328C7QSG/93 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the Monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the Monitor ...............................5
3. Image Optimization ...............................7
3.1 SmartImage ........................................................7
3.2 SmartContrast .................................................8
4. Technical Specifications ........................9
4.1 Resolution & Preset Modes...................11
5. Power Management ............................12
6. Customer care and warranty ...........13
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................13
6.2 Customer Care & Warranty ................. 15
7. Troubleshooting & FAQs ...................20
7.1 Troubleshooting ...........................................20
7.2 General FAQs ...............................................21
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and mainte-
nance
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer Monitor.
Operation
• Please Keep the Monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Monitor.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the Monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the Monitor, make sure
the power plug and outlet are easily ac-
cessible.
• If turning off the Monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips at all times. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)
• Do not subject the Monitor to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the Monitor during
operation or transportation.
Maintenance
• To protect your Monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your Moni-
tor, grasp the frame to lift; do not lift the
Monitor by placing your hand or fingers on
the LCD panel.
• Unplug the Monitor if you are not going to
use it for an extensive period of time.
• Unplug the Monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
Monitor to dust, rain, water, or excessive
moisture environment.
• If your Monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in your
Monitor, please turn the power off immedi-
ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
• Do not store or use the Monitor in loca-
tions exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your Monitor and use it for a longer life-
time, please use the Monitor in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
• IMPORTANT: Always activate a moving
screen saver program when you leave
your Monitor unattended. Always activate
a periodic screen refresh application
if your Monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
• "Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only
by qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
• For transportation information, please
refer to "Technical Specifications".
• Do not leave your Monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the Monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new Monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old Monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/a-w/about/sustainability.
html
4
2. Setting up the Monitor
2. Setting up the Monitor
2.1 Installation
Package contents
* DVI
* CD
AC/DC Adapter
* VGA
328C7
Register your product and get support at
www.philips.com/welcome
©
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Philips and the Philips’ Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license from Koninklijke
Philips N.V.
Contents:
Monitor drivers
User’s Manual
User’s Manual
www.philips.com/welcome
使用产品前请阅读使用说明
保留备用
Monitor
*Different according to region.
Note
Use only the AC/DC adapter model: Philips
ADPC2065
Connecting to your PC
4
12
3
1 2 3
1 AC/DC power input
2 DVI input
3 VGA input
4 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back of
the Monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the Monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your Monitor into a nearby outlet.
5. Turn on your computer and Monitor. If the
Monitor displays an image, installation is
complete.
5
2. Setting up the Monitor
2.2 Operating the Monitor
Front view product description
Pressmorethan3secondsto
switchdisplaypowerOFF.Press
toswitchdisplaypowerON.
AccesstheOSDmenu
.
ConrmtheOSDadjustment.
Changedisplayformat.
AdjusttheOSDmenu.
Changethesignalinputsource.
AdjusttheOSDmenu.
SmartImagehotkey.Thereare
7modestoselect:Text,Ofce,
Photo,Movie,Game,Economy,
Off.
ReturntopreviousOSDlevel.
Description of the On Screen Monitor
What is On-Screen Monitor (OSD)?
On-Screen Monitor (OSD) is a feature in all
Philips LCD Monitors. It allows an end user to
adjust screen performance or select functions
of the Monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
6
2. Setting up the Monitor
The OSD Menu
Below is an overall view of the structure of
the On-Screen Monitor. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Setting
Setup
Language
Color
Input
Brightness
Picture Format
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
V.Position
Auto
H.Position
Power LED
Phase
Clock
Resolution Notification
Reset
Information
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
sRGB
User Define
VGA
DVI
Gamma
8200K, 9300K, 11500K
0~100
Wide screen, 4:3
0~100
Sharpness 0~100
SmartKolor On, Off
SmartTxt On, Off
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
Yes, No
0~100
0~100
0~100
0, 1, 2, 3, 4
On, Off
5000K, 6500K, 7500K,
Red: 0~100
Green: 0~100
Blue: 0~100
SmartResponse
SmartContrast
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting On, Off
Resolution notification
This Monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the Monitor is
powered on at a different resolution, an alert is
displayed on screen: Use 1920×1080@60Hz for
best results.
Monitor of the native resolution alert can
be switched off from Setup in the OSD (On
Screen Monitor) menu.
Physical Function
10˚
-5˚
7
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Monitor performance.
Why do I need it?
You want a Monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the SmartImage
on screen display.
2. Toggle to the up or down to select among
Text, Office, Photo, Movie, Game, Economy
and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also toggle to the left to make confirmation.
There are 7 modes to select: Text, Office, Photo,
Movie, Game, Economy and Off..
• Text: Helps improve reading of text based
application like PDF ebooks. By using a
application like PDF ebooks. By using a
special algorithm which increases the
contrast and boundary sharpness of
text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
8
3. Image Optimization
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD Monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
Monitor's power consumption, you save on
energy costs and extend the lifetime of your
Monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
•
9
4. Technical Specications
4. Technical Specifications
Picture/Monitor
Monitor Panel Type MVA LCD
Backlight W-LED system
Panel Size 31.5" W (80cm)
Aspect Ratio 16:9
Pixel Pitch 0.364(H)mm x 0.364(V) mm
SmartContrast 20,000,000:1
Response Time (typ.) 14ms(GtG)
SmartResponse 4ms(GtG)
Standard Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Monitor Colors 16.7M
NTSC 85%
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30KHz - 83KHz
SRGB Ye s
Connectivity
Signal Input VGA(Analog), DVI(Digital),
Input Signal Separate Sync, Sync on Green
Convenience
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
Stand
Tilt -5° / +10°
Power
Consumption ACInputVoltageat
100VAC,50Hz
ACInputVoltage
at115VAC,60Hz
AC Input Voltage
at 230VAC, 50Hz
NormalOperation 42.7W(typ.) 42.8W(typ.) 42.9W (typ.)
Sleep(Standby) <0.5W(typ.) <0.5W(typ.) <0.5W (typ.)
Off <0.3W(typ.) <0.3W(typ.) <0.3W (typ.)
HeatDissipation* ACInputVoltageat
100VAC,50Hz
ACInputVoltage
at115VAC,60Hz
AC Input Voltage
at 230VAC, 50Hz
NormalOperation 145.73BTU/hr
(typ.)
146.08BTU/hr
(typ.)
146.42 BTU/hr
(typ.)
Sleep(Standby) <1.71BTU/hr
(typ.)
<1.71BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
10
4. Technical Specications
Off <1.02BTU/hr
(typ.)
<1.02BTU/hr
(typ.)
<1.02 BTU/hr
(typ.)
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
Dimension
Product with stand (WxHxD) 721X530X211mm
Product without stand
(WxHxD) 721X434X40mm
Product with Packaging
(WxHxD) 267X631X838mm
Weight
Product with stand 7.06kg
Product without stand 6.56kg
Product with packaging 11.30kg
Operating Condition
Temperaturerange(operation) 0°Cto40°C
Relativehumidity(operation) 20%to80%
Atmosphericpressure
(operation) 700to1060hPa
Temperaturerange
(Non-operation) -20°Cto60°C
Relativehumidity
(Non-operation) 10%to90%
Atmosphericpressure
(Non-operation) 500to1060hPa
Environmental
ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Compliance and standards
Regulatory Approvals CCC,CEL,CECP,
Cabinet
Color Grey/White
Finish Gloss
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
11
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution: 1920x1080@60Hz
(DVI)
Standard Resolution: 1920x1080@60Hz
(VGA / DVI)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
44.77 1280x720 59.86
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Please notice that your display works best at
native resolution of 1920x1080@60Hz. For
best display quality, please follow this resolution
recommendation.
12
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the Monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Ye s Ye s 42.8W (typ.),
60W (max.) White
Sleep OFF No No <0.5 W (typ.) White
(blink)
The following setup is used to measure power
consumption on this Monitor.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
13
6. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
6. Customer care and
warranty
*6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel Monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any Monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a Monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
14
6. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a
TFT Monitor panel in a Philips flat panel Monitor
must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
* Different policy according to region.
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
15
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days
of your original purchase date. During the extended warranty period, the service includes pickup, repair
and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.
Philips Customer Care Center number listed below.
• LocalStandard
WarrantyPeriod
• ExtendedWarrantyPeriod • TotalWarrantyPeriod
• Dependon
differentRegions
• +1Year • LocalStandardwarrantyperiod+1
• +2Years • LocalStandardwarrantyperiod+2
• +3Years • LocalStandardwarrantyperiod+3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
16
6. Customer care and warranty
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV
+371 67460399
+371 27260399
Lithuania N/A UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
17
6. Customer care and warranty
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy +375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
Ukraine N/A Comel +380 5627444225
Contact Information for NORTH AMERICA:
Country Call center Consumer care number
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
18
6. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird
service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Australia
AGOS
NETWORK
PTY LTD
1300 360 386 Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company:
Smart Pixels
Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON
INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel Eastronics
LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Korea Alphascan
Monitors, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn
Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand Visual Group
Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Pakistan TVONICS
Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global
Supply Chain
Solutions ,Inc.
(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Singapore
Philips
Singapore Pte
Ltd (Philips
Consumer
Care Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer
Repair
Technologies
011 262 3586 Mon.~ Fri. 08:00am~05:00pm
19
6. Customer care and warranty
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer
System Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am~05:30pm
Turkmenistan Technostar
Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus
Private Enterprise
Ltd
+99871 2784650 Mon.~Fri. 09:00 - 18:00
Vietnam
FPT Service
Informatic
Company Ltd. -
Ho Chi Minh City
Branch
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Japan
フィリップスモ
ニター・サポー
トセンター
0120-060-530 Mon.~Fri. 10:00 - 17:00
20
7. Troubleshooting & FAQs
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
Monitor.
• First, ensure that the power button on the
front of the Monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the Monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the Monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the Monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the Monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Vertical flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
21
7. Troubleshooting & FAQs
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
7.2 General FAQs
Q1: When I install my Monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
Monitor: 1920x1080@60Hz.
• Unplug all cables, then connect your PC to
the Monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Monitor icon. Inside
the Monitor Control Panel, select the
'Settings' tab. Under the setting tab, in box
labelled 'desktop area', move the sidebar to
1920x1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
• Shut down your computer, disconnect your
old Monitor and reconnect your Philips
LCD Monitor.
• Turn on your Monitor and then turn on
your PC.
Q2: What is the recommended refresh rate
for LCD Monitor?
Ans.: Recommended refresh rate in LCD
Monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Monitor.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your Monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD Monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as Monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
22
7. Troubleshooting & FAQs
Q3: What are the .inf and .icm files on the
user manual? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
Monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Monitor properties".
Q5: What if I get lost when I am making
Monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the Monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
Monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Monitor) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, Monitors, printers, scanners,
etc)
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD Monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD Monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q10: Are Philips LCD Monitors Plug-and-
Play?
Ans.: Yes, the Monitors are Plug-and-Play
compatible with Windows 8.1/8/7.
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
23
7. Troubleshooting & FAQs
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your Monitor
unattended.
Always activate a periodic screen refresh
application if your LCD Monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Monitor not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD Monitor works best at its
native resolution of 1920x1080@60Hz.
For best display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press button to the menu for
10 seconds to unlock/lock the hot key,
by doing so, your Monitor pops out
“Attention” to show the unlock/lock
status as shown below illustrators.
Attention
Monitor control unlocked
Attention
Monitor control locked
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: 328C7QSE1T