Table of Contents
Philips 349X7FJEW/93 User Manual
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Table of Contents
1. Important ....................................... 1
1.1 Safety precautions and
maintenance .................................. 1
1.2 Notational Descriptions ............. 3
1.3 Disposal of product and packing
material ........................................... 3
2. Setting up the monitor ............... 5
2.1 Installation ..................................... 5
2.2 Operating the monitor ................ 6
2.3 MultiView ......................................10
2.4 Remove the Base Assembly for
VESA Mounting............................12
3. Image Optimization ................... 13
3.1 SmartImage .................................. 13
3.2 SmartContrast .............................. 14
4. FreeSync ....................................... 15
5. Technical Specications ...........16
5.1 Resolution & Preset Modes .....19
5.2 Crystalclear .................................. 19
6. Power Management .................20
7. Customer care and warranty ... 21
7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ...................... 21
7.2 Customer Care & Warranty ......24
8. Troubleshooting & FAQs .......... 29
8.1 Troubleshooting ......................... 29
8.2 General FAQs ..............................30
8.3 Multiview FAQs .......................... 32
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer monitor.
Operation
• Please keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care
Consumer Information Center)
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
• Do not knock or drop the monitor
during operation or transportation.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the monitor
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the monitor panel.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
2
1. Important
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
3
1. Important
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
4
1. Important
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit:
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the monitor
2. Setting up the
monitor
2.1 Installation
Package contents
349X7F
* DP cable
AC/DC Adapter
2015
使用产品前请阅读使用说明
保留备用
user s manual
* HDMI cable
* CD
*Audio
*USB
* Different according to region
Note
Use only AC/DC adapter model: Philips
ADPC20120
Install base stand
1. Place the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2. Hold the stand with both hands.
Gently attach the stand to the VESA
mount area until the latch locks the
stand.
Warning:
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.
6
2. Setting up the monitor
Connecting to your computer
76
5
4 3 2 1
8
9
2.0
1 Earphone jack
2 Audio input
3 Display port input
4 HDMI2.0 input
5 AC/DC power input
6 HDMI input
7 USB upstream
8 USB fast charger
9 USB downtream
Note
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard, and
headphones, maybe have interference
by the high-speed signal of USB 3.0
devices, which may result in a decreased
efficiency of the radio transmission.
Should this happen, please try the
following methods to help reduce the
effects of interference.
• Try to keep USB2.0 receivers away
from USB3.0 connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver and
the USB3.0 connection port.
2.2 Operating the monitor
Description of the control buttons
Press more than 3 seconds
to switch display power
OFF. Press to switch display
power ON.
Access the OSD menu
.
Confirm the OSD
adjustment.
User preference key.
Customize your own
preference function from
OSD to become the “user
key”.
Adjust the OSD menu.
PIP/PBP/Off/Swap
Adjust the OSD menu.
SmartImage hot key. There
are 7 modes to select: FPS,
Racing, RTS,
Gamer 1,Gamer 2, LowBlue
Mode,Off.
Return to previous OSD
level.
7
2. Setting up the monitor
Customize your own “USER” key
“USER” allows you to setup your favorite
function buttons.
1. Toggle to the right to enter OSD
menu screen.
2. Toggle to the up or down to select
main menu [OSD Settings], then
toggle to the right to confirm.
3. Toggle to the up or down to select
[User Key], then toggle to the right
to confirm.
4. Toggle to the up or down to select
your preferred function : [Audio
Source], [Volume], [Input].
5. Toggle to the right to confirm your
selection.
Now you can toggle the button at the
bottom of the Display bezel to the
down [User Key] directly. Only your pre-
selected function will appear for quick
access.
For example, if you selected [Audio
Source] as the function, toggle down ,
the [Audio Source] menu appears.
U
Independent audio playback,
regardless of video input
Your Philips monitor can play the audio
source independently under PIP / PBP
mode, regardless of which video input.
For example, you can play your MP3
player from the audio source connected
to the [Audio In] port of this monitor,
and still watch your video source
connected from [HDMI1.4], [HDMI2.0]
or [DisplayPort].
1. Toggle to the right to enter OSD
menu screen.
2. Toggle to the up and down to select
main menu [Audio], then toggle to
the right to confirm.
3. Toggle to the up and down to select
[Audio Source], then toggle to the
right to confirm.
4. Toggle to the up and down to
select your preferred audio source:
[Audio In], [HDMI1.4], [HDMI2.0] or
[DisplayPort].
5. Toggle to the right to confirm your
8
2. Setting up the monitor
selection.
Note
If you selected Audio-in, the next time
you turn on this monitor, it will by
default select the same audio source
you previously selected. To change it
you will have to go through the selection
steps again to select your new preferred
audio source as the default. This will not
occur if DP or HDMI was selected.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD Displays. It allows an end
user to adjust screen performance or
select functions of the Displays directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
Display simply use the single toggle
button at the bottom of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
9
2. Setting up the monitor
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
Audio
LowBlue Mode
Horizontal
Vertical
Transparency
OSD Time Out
English, Deutsch, Español, Ελληνική
, Français, Italiano, Maryar, Nederlands,
Português, Português do Brasil, Polski, Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文, 日本語, 한국어
Color Temperature
sRGB
User Define
HDMI 1.4
HDMI 2.0
SmartSize Panel Size
SmartResponse
SmartContrast
Contrast
Sharpness
Brightness
Mute
Gamma
Pixel Orbiting
Over Scan
Audio Source
SmartFrame
1:1
Aspect
DisplayPort
User Key
On
Off
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
On, Off
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0~100
0~100
Audio In, HDMI 1.4,HDMI 2.0,DisplayPort
Off, Fast, Faster, Fastest
On, Off
On, Off
0~100
0~100
On, Off
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
Resolution Notification
DisplayPort
Reset
Information
1.1,1.2
Yes, No
Size: 1, 2, 3, 4, 5, 6, 7
Brightness: 0~100
Contrast: 0~100
H. position
V. position
17'': (5:4)
19'': (5:4)
19''W: (16:10)
22''W: (16:10)
18.5W'': (16:9)
19.5''W: (16:9)
20''W: (16:9)
21.5''W: (16:9)
23''W: (16:9)
24''W: (16:9)
34"W(21:9)
PIP/PBP
PIP Position
PIP/PBP Mode
Swap
PIP Size
PIP/PBP Input
Small, Middle, Large
Top-Right, Top-Left, Bottom-Right, Bottom-Left
HDMI 1.4, HDMI 2.0, DisplayPort
Off, PIP, PBP
Volume
Stand-Alone On, Off
On, Off
Audio Source,Volume,Input
Power LED 0, 1, 2, 3, 4
1,2,3
27''W: (16:9)
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
3440 × 1440 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
3440 × 1440 @ 60 Hz for best results.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
Tilt
20˚
-5˚
Height adjustment
150mm
10
2. Setting up the monitor
2.3 MultiView
What is it?
Multiview enables active variety connect
and view so that you can work with
multiple devices like PC and Notebook
side-by-side simultaneously, making
complex multi-tasking work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you may
want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
How to enable MultiView by hotkey?
1. Toggle the button at the bottom of
the Display bezel to the up.
2. The MultiView selection menu
appears. Toggle up or down to
select.
PBP
Swap
Off
PIP
Multi View
P
3. Toggle to the right to confirm your
selection.
How to enable MultiView by OSD
menu?
MultiView function can also be selected
in OSD menu.
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [PIP / PBP], then toggle
to the right to confirm.
3. Toggle to the up or down to select
[PIP / PBP Mode], then toggle to the
right.
4. Toggle to the up or down to select
[PIP] or [PBP].
5. Now you can move backward to set
the [PIP / PBP Input], [PIP Size], [PIP
Position], or [Swap].
6. Toggle to the right to confirm your
selection.
11
2. Setting up the monitor
MultiView in OSD menu
• PIP / PBP Mode: There are two
modes for MultiView: [PIP] and
[PBP].
[PIP]: Picture in Picture
Open up a sub-window
of another signal source.
B
A (main)
When the sub source is
not detected:
B
A (main)
[PBP]: Picture by Picture
Open up a sub-window
side-by-side of another
signal source. A (main) B
When the sub source is
not detected: A
Note
The black strip shows on the top and
the bottom of the screen for the correct
aspect ratio when in the PBP mode.
• PIP / PBP Input: There are three
different video input to choose as
the sub display source: [HDMI 1.4],
[HDMI 2.0], and [DisplayPort].
• PIP Size: When PIP is activated,
there are three sub-window sizes to
choose: [Small], [Middle], [Large].
B
A (main)
Small
Middle
Large
• PIP Position: When PIP is activated,
there are four sub-window positions
to choose.
Top-Right Bottom-Right
B
A (main) A (main)
B
Top-Left Bottom-Left
B
A (main) A (main)
B
• Swap: The main picture source
and the sub picture source
swapped on the display.
Swap A and B source in [PIP] mode:
B
A (main) ↔ B (main)
A
Swap A and B source in [PBP] mode:
A (main) B ↔ B (main) A
• Off: Stop MultiView function.
A (main)
Note
When you do the SWAP function,
the video and its audio source will
swap at the same time. (Refer to page
7 “Independent audio playback,
regardless of video input” for more
detail.)
12
2. Setting up the monitor
2.4 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
Display base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2. While keeping the release button
pressed, tilt the base and slide it
out.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
13
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the
SmartImage on screen display.
2. Toggle to the up or down to select
among FPS, Racing, RTS, Gamer1,
Gamer2, LowBlue Mode and Off.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also toggle to the left to
make confirmation.
There are 7 modes to select: FPS,
Racing, RTS, Gamer1, Gamer2, LowBlue
Mode and Off.
Racing
RTS
Gamer 1
Gamer 2
FPS
SmartImage GAME
LowBlue Mode
• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
• Gamer 1: User’s preference settings
saved as Gamer 1.
• Gamer 2: User’s preference settings
saved as Gamer 2.
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
14
3. Image Optimization
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.
• Off: No optimization by
SmartImageGAME.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
15
4. FreeSync
4. FreeSync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at different rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of
each picture as a single image. This is
called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD FreeSync™
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
• Operating system
• Window7 or 8
• Graphic Card: R9 290 Series & R7
260 Series
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
• Processor 2014 A-Series Desktop
and Mobility APUs
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7600
• AMD A6-7400K
16
5. Technical Specifications
5. Technical Specifications
Picture/Display
Monitor Panel Type MVA
Backlight LED
Panel Size 34" W (86.7 cm)
Aspect Ratio 21:9
Pixel Pitch 0.232 x 0.232 mm
SmartContrast 50,000,000:1
Response Time (typ.) 16 ms(GtG)
SmartResponse 4 ms (GtG)
Optimum Resolution
HDMI 1.4 :3440x1440 @ 60Hz 2560x1080 @ 95Hz
Displayport/HDMI 2.0 :3440x1440 @ 60Hz 3440x1440 @
100Hz
Viewing Angle 178° (H) / 178° (V)(typ.) @ C/R > 10
Picture Enhancement SmartImage
Vertical Refresh Rate 40Hz - 100Hz
Horizontal Frequency 58kHz - 148kHz
sRGB YES
LowBlue Mode YES
Monitor Colors 16.7M
Flicker free YES
Color gamut sRGB 99.5%
Freesync YES
Connectivity
Signal Input
DisplayPort, 1.2x1
HDMI 1.4x1(digital,HDCP)
HDMI 2.0x1(digital,HDCP)
USB USB 3.0×4 (1 with BC1.2 fast charging)
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in,headphone out
Convenience
Built-in speaker 5 W x 2
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese, Polish,
Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplified Chinese, Traditional Chinese, Japanese, Korean
Other Convenience VESA mount(100 × 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
Stand
Tilt -5° / +20°
Height adjustment 150mm
17
5. Technical Specifications
Power
Consumption
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC, 50Hz
Normal Operation 69.45 W (typ.) 69.55 W (typ.) 69.65 W (typ.)
Sleep (Standby) 0.3 W (typ.) 0.3 W (typ.) 0.3 W (typ.)
Off 0.3 W (typ.) 0.3 W (typ.) 0.3 W (typ.)
Heat Dissipation*
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 237.03 BTU/hr
(typ.)
237.37 BTU/hr
(typ.)
237.71 BTU/hr
(typ.)
Sleep (Standby) 1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
Off 1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply External, 100-240VAC, 50-60Hz
Dimension
Product with stand
(WxHxD) 810 x 444 x 292 mm
Product without stand
(WxHxD) 810 x 369 x 98 mm
Product with packaging
(WxHxD) 946 x 576 x 388 mm
Weight
Product with stand 8.21 kg
Product without stand 6.43 kg
Product with packaging 13.74 kg
Operating Condition
Temperature range
(operation) 0°C to 40 °C
Relative humidity
(operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental
18
5. Technical Specifications
ROHS YES
Packaging 100 % recyclable
Specific Substances 100 % PVC BFR free housing
Compliance and standards
Regulatory Approvals CE Mark, FCC Class B, CU-EAC, RCM, CCC
Cabinet
Color White
Finish Glossy
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
19
5. Technical Specifications
5.1 Resolution & Preset Modes
Maximum Resolution
3440x1440@100Hz (DP/HDMI 2.0)
3440x1440@60Hz (HDMI 1.4)
Recommended Resolution
3440x1440@60Hz (HDMI/DP)
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
50.90 640 x 480 100.00
35.16 800 x 600 56.00
37.88 800 x 600 60.32
48.08 800 x 600 72.00
46.88 800 x 600 75.00
63.60 800 x 600 100.00
47.73 832x624 75.00
48.36 1024 x 768 60.00
56.48 1024 x 768 70.00
60.02 1024 x 768 75.03
81.40 1024 x 768 100.00
44.77 1280x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
65.29 1680 x 1050 59.95
89.48 1720 x 1440 59.94
67.50 1920 x 1080 60.00
44.74 3440 x 1440 29.97
89.48 3440 x 1440 59.94
150.97 3440 x 1400 100.00
Note
• Please notice that your display
works best at native resolution
of 3440 x 1440@ 60Hz. For best
display quality, please follow this
resolution recommendation.
• The highest supporting screen
resolution on HDMI is 3440 x 1440
, but it always depends on your
capability of graphics card and
BluRay/video players.
• On DisplayPort Mode, can’t
support FreeSync if the
V.Freq>69Hz
5.2 Crystalclear
This latest Philips display delivers
Crystalclear, 3440 x 1440 images.
Utilizing high performance panels
with high density pixel count, 178/178
wide viewing angles, enabled by high
bandwidth sources like Displayport,
HDMI, this new display will make
your images and graphics come
alive. Whether you are demanding
professional requiring extremely
detailed information for CAD-CAM
solutions, using 3D graphic applications
or a financial wizard working on huge
spreadsheets, this Philips display will
give you Crystalclear images.
20
6. Power Management
6. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 69.55 W (typ.),
109.4 W (max.) White
Sleep
(Standby) OFF No No 0.3 W (typ.) White
(blink)
Off OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
21
7. Customer care and warranty
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
22
7. Customer care and warranty
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
23
7. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
24
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local
Standard
Warranty
Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
different
Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am -
6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am -
6pm
Cyprus Alman 800 92 256 Free of
charge
Mon to Fri : 9am -
6pm
Denmark Infocare +45 3525 8761 Local call
tariff
Mon to Fri : 9am -
6pm
Finland Infocare +358 09 2290 1908 Local call
tariff
Mon to Fri : 9am -
6pm
25
7. Customer care and warranty
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am -
6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am -
6pm
Greece Alman +00800 4414 4670 Free of
charge
Mon to Fri : 9am -
6pm
Ireland Celestica +353 01 601 1161 Local call
tariff
Mon to Fri : 8am -
5pm
Italy Anovo Italy +39 840 320 041 €
0.08
€ 0.08 Mon to Fri : 9am -
6pm
Luxembourg Ecare +352 26 84 30 00 Local call
tariff
Mon to Fri : 9am -
6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am -
6pm
Norway Infocare +47 2270 8250 Local call
tariff
Mon to Fri : 9am -
6pm
Poland MSI +48 0223491505 Local call
tariff
Mon to Fri : 9am -
6pm
Portugal Mainteq 800 780 902 Free of
charge
Mon to Fri : 8am -
5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am -
6pm
Sweden Infocare +46 08 632 0016 Local call
tariff
Mon to Fri : 9am -
6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call
tariff
Mon to Fri : 9am -
6pm
United
Kingdom
Celestica +44 0207 949 0069 Local call
tariff
Mon to Fri : 8am -
5pm
26
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA +375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan N/A Classic Service
I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV +371 67460399
+371 27260399
Lithuania N/A UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of
Belarus N/A ServiceBy + 375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
N/A Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
27
7. Customer care and warranty
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI - e-center (877) 835-1838
Canada EPI - e-center (800)479-6696
Contact Information for APMEA region:
Country ASP Consumer care
number Opening hours
Australia AGOS NETWORK
PTY LTD 1300 360 386 Mon.~Fri. 9:00am-
5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-
5:30pm
Hong Kong
Macau
Company: Smart
Pixels Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-
6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to
56677
Mon.~Fri. 9:00am-
5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-
17:30"
Korea Alphascan Displays,
Inc 1661-5003
Mon.~Fri. 9:00am-
5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-
6:00pm
Singapore
Philips Singapore
Pte Ltd (Philips
Consumer Care
Center)
(65) 6882 3966
Mon.~Fri. 9:00am-
6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
28
7. Customer care and warranty
Thailand Axis Computer
System Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am -
05:30pm
South Africa Computer Repair
Technologies 011 262 3586 Mon.~ Fri. 08:00am-
05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam
FPT Service
Informatic
Company Ltd. -
Ho Chi Minh City
Branch
+84 8 38248007
Ho Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00,
13:30-17:30
Sat. 8:00-12:00
Philippines
EA Global Supply
Chain Solutions
,Inc.
(02) 655-7777;
6359456 Mon.~Fri. 8:30am - 5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service
centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private
Enterprise Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service
Centre
+(99312) 460733,
460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター
・サポートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
29
8. Troubleshooting & FAQs
8. Troubleshooting &
FAQs
8.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
monitor panel technology. In most
cases, the "burned in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your monitor
will display unchanging static
content.
30
8. Troubleshooting & FAQs
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
Audio problem
No sound
• Check if audio cable is connected to
PC and monitor correctly.
• Ensure audio is not muted. Press
OSD “Menu”, select “Audio” then
“Mute”. Check it on “Off” position.
• Press “Volume” in OSD main control
to adjust the volume.
8.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.: Recommended resolution for this
monitor: 3440 x 1440 @ 60 Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3440 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3440 x 1440 @ 60 Hz.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended
refresh rate for monitor?
Ans.: Recommended refresh rate in
monitors is 60 Hz, In case of any
disturbance on screen, you can
set it up to 75 Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files on
the user manual? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
31
8. Troubleshooting & FAQs
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the button, then
select [Reset] to recall all the
original factory settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the monitor
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures:
• Press button to show the OSD
(On Screen Display) menu
• Press button to select the option
[Color] then press button to
enter color setting, there are three
settings as below.
1. Color Temperature: The six
settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips monitors are fully
compatible with standard PCs,
Macs and workstations. You may
need a cable adapter to connect
the monitor to your Mac system.
Please contact your Philips
sales representative for more
information.
Q10: Are Philips monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-
and-Play compatible with
Windows10/8.1/8/7, Mac OSX
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in monitor panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
32
8. Troubleshooting & FAQs
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in monitor panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic
screen refresh application if your
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your monitor works best at its
native resolution of 3440 x 1440
@ 60 Hz. For best display, please
use this resolution.
8.3 Multiview FAQs
Q1: Can I enlarge the PIP sub window
?
Ans.: Yes, there are 3 sizes to select:
[Small], [Middle], [Large]. You can
toggle to the right to enter OSD
menu. Select your preferred [PIP
Size] option from the [PIP / PBP]
main menu.
Q2: How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audio-
source input (for example: listen
to your MP3 player independently
regardless of the video source
input), you can toggle to the right
to enter OSD menu. Select your
preferred [Audio Source] option
from the [Audio] main menu.
Please note that, if you selected
Audio-in, the next time you turn
on this monitor, it will by default
select the same audio source you
previously selected. To change it
you will have to go through the
selection steps again to select
your new preferred audio source
as the default. This will not occur
if DP or HDMI was selected.
U
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specications are subject to change without notice.
Version: M7349XF1T