Table of Contents
Philips 499P9H/01 User Manual
Displayed below is the user manual for 499P9H/01 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ...................................... 1
1.1 Safety precautions and
maintenance ................................. 1
1.2 Notational Descriptions ............ 3
1.3 Disposal of product and packing
material .......................................... 4
2. Setting up the monitor .............. 5
2.1 Installation .................................... 5
2.2 Operating the monitor .............. 9
2.3 Built-in Windows Hello™ pop-
up webcam .................................14
2.4 MultiClient Integrated KVM ..... 16
2.5 MultiView .....................................18
2.6 Remove the Base Assembly for
VESA Mounting ..........................19
3. Image Optimization .................20
3.1 SmartImage ................................20
3.2 SmartContrast ............................. 21
3.3 Adaptive Sync ............................ 22
4. Power Delivery and Smart
Power .......................................... 23
5. HDR ............................................. 24
6. Technical Specications ......... 25
6.1 Resolution & Preset Modes ...28
7. Power Management ................29
8. Customer care and warranty .30
8.1 Philips’ Flat Panel Displays Pixel
Defect Policy ..............................30
8.2 Customer Care & Warranty ..... 33
9. Troubleshooting & FAQs ......... 34
9.1 Troubleshooting ........................34
9.2 General FAQs .............................36
9.3 Multiview FAQs .........................39
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user’s
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer monitor.
Excessive sound pressure from
earphones and headphones can cause
hearing loss. Adjustment of the
equalizer to maximum increases the
earphones and headphones output
voltage and therefore the sound
pressure level.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Service
contact information listed in
Important information manual.)
• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.
• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables, if damaged, the cables may
cause fire or electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
2
1. Important
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor
during operation or transportation.
• Excessive usage of monitor can
cause eye discomfort, it’s better to
take shorter breaks more often at
your workstation than longer breaks
and less often; for example a 5-10
minute break after 50-60-minute
continuous screen use is likely to
be better than a 15-minute break
every two hours. Try to keep your
eyes from eye strain while using the
screen for a constant period of time
by :
• Looking at something varying
distances after a long period
focusing on the screen.
• Conscious Blinking often while
you work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to
appropriate height and angle
according to your height.
• Adjusting the brightness and
contrast to appropriate level.
• Adjusting the environment
lighting similar to that of your
screen brightness, avoid the
uorescent lighting, and surfaces
that don’t reect too much light.
• Seeing a doctor if your symp-
toms.
• The USB Type-C port could only be
connected to specify equipment
with fire enclosure in compliance
with IEC 62368-1 or IEC 60950-1.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
3
1. Important
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (Please refer to
Service contact information listed in
Important information manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
4
1. Important
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
1 Package contents
499P9
Brilliance
Register your product and get support at
www.philips.com/welcome
Quick
Start
Power * HDMI
* CD
* DP
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This product has been manufactured by and is sold
under the responsibility of Top Victory Investments Ltd.,
and Top Victory Investments Ltd. is the warrantor in
relation to this product. Philips and the Philips Shield
Emblem are registered trademarks of Koninklijke Philips
N.V. and are used under license.
Contents:
Drivers
User’s Manual
User’s Manual
www.philips.com/welcome
使用产品前请阅读使用说明
保留备用
Monitor
*USB C-C *USB C-A *USB A-B
* Remote
Control Unit
(499P9H1)
* Batteries
(499P9H1)
*USB C-C/A
*Different according to region.
*Battery: Zinc carbon AAA · R03 1.5V
2 Install the base
1. In order to well protect this monitor
and avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation.
2. Hold the neck with both hands.
(1) Gently attach the neck to the
VESA mount area until the latch
locks the neck.
(2) Use a screwdriver to tighten the
assembly screws, and secure the
neck to the monitor tightly.
1
2
Warning
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.
6
2. Setting up the monitor
3 Connecting to your PC
Charger
754
10 9 832
6
1
USB UP
12 11
USB CC
USB AC USB AB
1-1
1-2 2
USB UPUSB C
a
b
USB-C Setting
USB Standby Mode
USB up
Auto
USB C
KVM 1-1, 1-2
2
c
1 Kensington anti-theft lock
2 Headphone out
3 USB downstream/USB fast charger
4 USB downstream
5 RJ-45 input
6 USB upstream
7 USB Type C input/Upstream
8 DisplayPort input
9 HDMI2 input
10 HDMI1 input
11 AC power input
12 Power Switch
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
Source USB Upstream
aUSB C USB C
b
HDMI/DP USB UP (USB-B)
DP/HDMI USB C
a. If the signal cable is USB-C, you can
connect USB-C upstream cable from
your device to “USB Type C”
port of this monitor. Connect keyboard
and mouse to the USB downstream
ports of this monitor.
b. If the signal cable is HDMI or
DisplayPort, you can connect USB-C
to A or USB-B to A upstream cable
from your device to “USB Type C” or
“USB up” port of this monitor. Connect
keyboard and mouse to the USB
downstream ports of this monitor.
c. Connect both signal and USB
upstream cables from your dual devices
to “USB Type C” and “USB up” port of
this monitor. Connect keyboard and
mouse to the USB downstream ports
of this monitor. Then the KVM will be
ready to function. Refer to the session
“MultiClient Integrated KVM” for more
details.
7
2. Setting up the monitor
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
Note
If mouse and keyboard are not
operating correctly, here 's how to fine-
tune detection of KVM.
•Press button on the front bezel to
enter OSD Menu Screen.
•Press▲ or ▼ button to select main
menu [USB Settings] then press OK
button.
•Press▲ or ▼ button to select [KVM],
then press OK button.
•Press▲ or ▼ button to select [Auto],
then press OK button to confirm your
selection. Now the KVM will be ready to
function.
4 USB C driver installation for RJ45
Before using the USB C docking display,
please ensure to install the USB C
driver.
You can find the “LAN Drivers” from CD
disk if bundled or go to Philips website
support page to download the driver.
Please follow the steps for the
installation:
1. Install the LAN driver that matches
your system.
2. Double click driver to install, and
follow Window’s instructions to
proceed with installation.
3. It will show “success” when the
installation is finished.
4. You must reboot your computer
after the installation has completed.
5. Now you will be able to see “Realtek
USB Ethernet Network Adapter”
from your program installed list.
6. We recommend to periodically visit
the above web link to check for the
availability of the most updated
driver.
Note
Please contact Philips service hotline for
Mac address clone tool as necessary.
8
2. Setting up the monitor
5 USB hub
To comply with International energy
standards, the USB hub/ports of this
display are disabled during Standby
and Off modes.
Connected USB devices will not work in
this state.
To permanently put the USB function
in “ON” state, please go to OSD Menu,
then select “USB standby mode”, and
switch it to “ON” state. Somehow if
your monitor reset to factory setting,
ensure to select “USB standby mode”
to “ON” state in OSD menu.
6 USB charging
This display has USB ports capable of
standard power output including some
with USB Charging function (identifiable
with power icon ). You can use these
ports to charge your Smart phone or
power your external HDD, for example.
The display must be powered ON at all
times to be able to use this function.
Some select Philips displays may not
Power or Charge your device when it
enters to “Sleep/Standby” mode (White
power LED blinking). In that case,
please enter to OSD Menu and select
“USB Standby Mode”, then, turn the
function to “ON” mode (default=OFF).
This will then keep the USB power and
charging functions active even when the
monitor is in sleep/Standby mode.
USB-C Setting
KVM
USB Standby Mode Off
On
Note
If you Turn OFF your monitor via the
power switch at any given time, all the
USB ports will power OFF.
Warning
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard, and
headphones, maybe have interference
by USB3.0 or higher version, the high-
speed signal devices, which may result
in a decreased efficiency of the radio
transmission. Should this happen,
please try the following methods to
help reduce the effects of interference.
• Try to keep USB2.0 receivers away
from USB3.0 or higher version of
connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver and
the USB3.0 or higher version of
connection port.
9
2. Setting up the monitor
2.2 Operating the monitor
1 Description of the control buttons
5 4
3
21
76
1Switch monitor’s power ON
or OFF.
2
Access the OSD menu
.
Confirm the OSD
adjustment.
3Adjust the OSD menu.
4
User preference key.
Customize your own
preference function from
OSD to become the “user
key”.
5Change the signal input
source.
6Return to previous OSD
level.
7
SmartImage hot key. There
are multiple modes to
select: EasyRead, Office,
Photo, Movie, Game,
Economy, LowBlue Mode,
SmartUniformity, Off.
2 Webcam
21 13 2 4
1 2 3
1Microphone
2IR of Face identification
32.0 Megapixel Webcam
4Webcam activity light
10
2. Setting up the monitor
3 Customize your own “USER” key
This hot key allows you to setup your
favorite function key.
1. Press button on the front bezel
to enter OSD Menu Screen.
2. Press ▲ or ▼ button to select main
menu [OSD Settings], then press
button.
3. Press ▲ or ▼ button to select [User
Key], then press button.
4. Press ▲ or ▼ button to select your
preferred function.
5. Press button to confirm your
selection.
Now you can press the hotkey directly
on the front bezel. Only your pre-
selected function will appear for quick
access.
4 The remote control is powered by
two 1.5V AAA batteries. (499P9H1)
To install or replace batteries:
1. Press and then slide the cover to
open it.
2. Align the batteries according to the
(+) and (–) indications inside the
battery compartment.
3. Replace the cover.
Note
The incorrect use of batteries can result
in leaks or bursting. Be sure to follow
these instructions:
• Place “AAA” batteries matching the
(+) and (–) signs on each battery to
the (+) and (–) signs of the battery
compartment.
• Do not mix battery types.
• Do not combine new batteries with
used ones. It causes shorter life or
leakage of batteries.
• Remove the dead batteries
immediately to prevent them
from liquid leaking in the battery
compartment. Don’t touch exposed
battery acid, as it can damage your
skin.
• If you do not intend to use the
remote control for a long period,
remove the batteries.
11
2. Setting up the monitor
5 Description of the remote control
buttons (499P9H1)
1
23
56
4
7
8
910
11 12
13 14
15
1Press to switch power on
and off.
2Change the signal input
source.
3Access the OSD menu.
4Adjust the OSD menu/ Turn
up the values.
5Return to previous OSD
level.
6Confirm the OSD
adjustment.
7
Access the OSD menu.
Confirm the OSD
adjustment.
8Adjust the OSD menu /
Turn down the values.
9
SmartImage.There are
multiple selections:
EasyRead, Office,
Photo, Movie, Game,
Economy, LowBlue Mode,
SmartUniformity, Off.
10 Return to previous OSD
level
11 Turn down the brightness
12 Turn up the brightness
13 Turn down the volume
14 Turn up the volume
15 Mute
12
2. Setting up the monitor
6 Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD displays. It allows an end
user to adjust screen performance or
select functions of the displays directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the
control keys
In the OSD shown above, you can press
buttons at the front bezel of the
display to move the cursor, and press
OK button to confirm the choice or
change.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Main menu Sub menu
Picture
OSD Settings
USB Setting
Setup
Language
Color
Audio
PBP
LowBlue
Mode
Input
Horizontal
Vertical
Transparency
OSD Time Out
Resolution Notication
Color Temperature
sRGB
User Dene
User Key
USB-C Setting
USB Standby Mode
KVM
Reset
HDMI 1 EDID Switch
HDMI 2 EDID Switch
Smart Power
Information
SmartResponse
SmartContrast
Gamma
Over Scan
Contrast
Brightness
Volume
Mute
Audio Source
Audio Recover
PBP Mode
Swap
PBP Input
0~100
0~100
O, 1, 2, 3, 4
5, 10, 20, 30, 60
Native,5000K,6500K,7500K,8200K,9300K,11500K
Audio Source, Volume, Input, Brightness, KVM,
HDMI EDID Switch
High Data Speed,High Resolution
On, O
Auto, USB C, USB up
Red: 0~100
Green: 0~100
Blue: 0~100
Yes, No
1 , 2
1 , 2
0~100
On, O
On, O
0~100
On, O
HDMI1, HDMI2, DisplayPort, USB C
On, O
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
0~100
1 HDMI 2.0, 2 HDMI 2.0, DisplayPort, USB C
O, PBP
Sharpness 0~100
O
On 1,2,3,4
DisplayPort
USB C
Auto
1 HDMI 2.0
2 HDMI 2.0
HDR Normal ,VESA HDR 400, O
Picture Format Wide screen, 4:3, 16:9, Movie 1, Movie 2, 1:1
On, O
On, O
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar, Nederlands,
Português, Português do Brazil, Polski , Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文,日本語,한국어
13
2. Setting up the monitor
7 Resolution notification
This display is designed for optimal
performance at its native resolution,
5120 x 1440 @ 60 Hz. When the display
is powered on at a different resolution,
an alert is displayed on screen: Use 5120
x 1440 @ 60 Hz for best results. Display
of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Note
1. The USB hub default setting of USB
C input for this monitor is “USB
2.0”. The resolution supported by
USB2.0 is 5120x 1440@60Hz. When
you switch to USB3.0, the resolution
supported will be 5120 x 1440 @
30Hz.
2. If your Ethernet connection seems
slow, please enter OSD menu and
select USB3.0 which supports the
LAN speed to 1G.
3. If your monitor shows “No signal”
after connecting your device to its
HDMI port, your device may not be
capable of supporting 5120x1440
resolution.
In that case, please follow the steps
below to make your monitor work
properly:
Press the customized “USER”
hotkey. (The default setting of this
hotkey is “HDMI EDID Switch”) then
select “2”. You will now be able to
see the content on the screen.
8 Physical Function
Tilt
-5˚
15˚
Swivel
+20˚
-20˚
Height adjustment
130mm
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
14
2. Setting up the monitor
2.3 Built-in Windows Hello™
pop-up webcam
1 What is it?
Phillips' innovative and secure webcam
pops up when you need it and securely
tucks back into the monitor when you
are not using it. The webcam is also
equipped with advanced sensors for
Windows Hello facial recognition,
which conveniently logs you into
your Windows devices in less than
2 seconds, 3 times faster than a
password.
2 How to enable Windows Hello™
pop-up webcam
Philips monitor with Windows Hello
webcam can be enabled by simply
connecting your USB cable from your
PC to the “ USB C” port or “ USB up”
port of this monitor, then make a
selection accordingly from the “KVM”
section of your OSD menu. Now, the
webcam with Windows Hello is ready
to work as long as the Windows Hello
setting in Windows10 is complete. Refer
to Windows official website for the
settings: https://www.windowscentral.
com/how-set-windows-hello-
windows-10
Please note that Windows 10 system
is required for setting up Windows
Hello: facial recognition; with an edition
lower than Windows 10 or Mac OS, the
webcam can work without the function
of facial recognition. With Windows7
the driver is required to activate this
webcam.
Operating
System
Webcam Windows hello
Win7 Yes No
Win8 Yes No
Win8.1 Yes No
Win10 Yes Yes
Please follow the steps for the setting:
1. Press the built-in webcam on the
top of this monitor, and turn it to the
front.
1 2 3
2. Simply connect the USB cable from
your PC to the “USB C” port of this
monitor
USB C
3. Setting in Windows 10 for Windows
Hello
a. In the settings app click on
accounts.
b. Click on sign-in options in the
sidebar.
15
2. Setting up the monitor
c. You need to set up a PIN code
before you're allowed to use
Windows Hello. Once you've
added this, the option for Hello
will unlock.
d. You'll now see which options
are available to set up under
Windows Hello.
e. Click on "Get started." The
setting is complete.
4. If you connect the USB cable from
“USB up ” port of this monitor,
please enter OSD menu to make a
appropriate selection of “USB up”
under the “KVM” layer.
USB-C Setting
USB Standby Mode
USB up
USB C
Auto
KVM
Note
1. Please always go to Windows
official website to access the latest
information, the information in EDFU
is subject to change without further
notice.
2. Different regions have different
voltages, with inconsistent voltage
setting may cause water ripple when
using this webcam. Please make the
voltage setting same as the voltage
of your region.
16
2. Setting up the monitor
2.4 MultiClient Integrated KVM
1 What is it?
With MultiClient Integrated KVM switch,
you can control two separate PCs with
one monitor-keyboard-mouse set up.
2 How to enable MultiClient Integrated
KVM
With the built-in MultiClient Integrated
KVM, Philips monitor allows to quickly
switch your peripherals back and forth
between in two devices through the
OSD menu setting.
Use USB-C and HDMI or DP as input,
then use USB-C/USB-B as USB
upstream.
Please follow the steps for the settings.
1. Connect the USB upstream cable
from your duel devices to the “USB
C” and “USB up” port of this monitor
at the same time.
Source USB Upstream
HDMI/DP USB UP
USB C USB C
2. Connect peripherals to the USB
downstream port of this monitor.
PC1
PC2
USB USB
USBC
1
PC1/PC2
1
2
3. Enter to OSD menu. Go to KVM
layer and select “Auto”, “USB C”
or “USB up” to switch the control
of peripherals from one device to
another. Simply repeat this step for
switching the control system using
one set of peripheral.
USB-C Setting
USB Standby Mode
USB up
Auto
USB C
KVM
Use DP and HDMI as input then use
USB-B/USB-C as USB upstream.
Please follow the steps for the settings.
1. Connect the USB upstream cable
from your duel devices to the “USB
C” and “USB up” port of this monitor
at the same time.
PC1: USB UP as upstream and HDMI
or DP cable for both video and audio
transfer.
PC2: USB-C as upstream (USB C-A) and
DP or HDMI for both video and audio
transfer.
Source USB Upstream
HDMI or DP USB UP
DP or HDMI USB C
2. Connect peripherals to the USB
downstream port of this monitor.
PC1 PC2
USB USB
DP
1
PC1/PC2
1
2
USB C
17
2. Setting up the monitor
3. Enter to OSD menu. Go to KVM
layer and select “Auto”, “USB C”
or “USB up” to switch the control
of peripherals from one device to
another. Simply repeat this step for
switching the control system using
one set of peripheral.
USB-C Setting
USB Standby Mode
USB up
Auto
USB C
KVM
Note
You can also adopt “MultiClient
Integrated KVM” in PBP mode, when
you enable PBP, you can see two
different sources projected to this
monitor side by side simultaneously.
“MultiClient Integrated KVM” enhances
your operation by using one set of
peripherals to control between in two
systems through the OSD menu setting.
Follow step3 as mentioned above.
18
2. Setting up the monitor
2.5 MultiView
1 What is it?
Multiview enables active dual connect
and view so that you can work with
multiple devices like PC and Notebook
side-by-side simultaneously, making
complex multi-tasking work a breeze.
2 Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you may
want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
3 How to enable MultiView by OSD
menu?
1. Press button on the front bezel
to enter OSD Menu Screen.
• Press ▲ or ▼ button to select main
menu [PBP], then press button.
• Press ▲ or ▼ button to select [PBP
Mode], then press button.
• Press ▲ or ▼ button to select [PBP].
• Now you can move backward to set
the [PBP Input] or [Swap].
2. Press button to confirm your
selection.
4 MultiView in OSD menu
[PBP]: Picture by Picture
Open up a sub-window
side-by-side of another
signal source.
A (main) B
When the sub source is
not detected: A (main) B
[PBP Input]: There are four different
video input to choose as
the sub display source: [1
HDMI 2.0], [2 HDMI 2.0],
[DisplayPort] and [USB C].
[Swap]: The main picture source and the
sub picture source swapped on
the display.
Swap A and B source in [PBP] mode:
A (main) B ↔ B (main) A
• Off: Stop MultiView function.
19
2. Setting up the monitor
2.6 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
display base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the display face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. Loosen the assembly screws, then
detach the neck from the display.
2
1
Note
This display accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
-5°
0° 90°
* Display design may differ from those
illustrated.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
Warning
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.
20
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized display
performance.
Why do I need it?
You want a display that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your display viewing
experience.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage
on screen display.
2. Keep pressing to toggle among
Office, Photo, Movie, Game,
Economy, SmartUniformity and Off.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also press "OK" to make
confirmation.
There are multiple modes to select:
EasyRead, Office, Photo, Movie,
Game, Economy, LowBlue Mode,
SmartUniformity and Off.
Photo
Movie
Game
Economy
SmartUniformity
LowBlue Mode
ff
Office
EasyRead
SmartImage
• EasyRead: Helps improve reading
of text based application like PDF
ebooks. By using a special algorithm
which increases the contrast and
boundary sharpness of text content,
the display is optimized for a
stress-free reading by adjusting
the brightness, contrast and color
temperature of the monitor.
• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
21
3. Image Optimization
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video display.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.
• SmartUniformity: Fluctuations in
brightness and color on different
parts of a screen are a common
phenomenon among LCD displays.
Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.
• Off: No optimization by SmartImage.
Note
Philips LowBlue mode, mode 2
compliance with TUV Low Blue Light
certification, you can have this mode by
simply press the hotkey , then press
▲to select LowBlue Mode, see above
SmartImage selection steps.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Display's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your display's power
consumption, you save on energy costs
and extend the lifetime of your display.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
22
3. Image Optimization
3.3 Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at different rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of
each picture as a single image. This is
called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
• Operating system
• Windows 10/8.1/8/7
• Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
• Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
23
4. Power Delivery and Smart Power
4. Power Delivery and
Smart Power
You can power your compatible device
with up to 90 Watts of power from this
monitor.
1 What is it?
Smart Power is an exclusive Philips
technology that provides flexible power
delivery options for various devices.
This is useful for recharging high
performance laptops with only one
cable.
With Smart Power, the monitor makes it
possible to deliver up to 90W of power
through the USB-C port, compared to
the standard 65W.
To prevent damaging the device, Smart
Power enables protections to limit
current draw.
2 How to enable Smart Power?
1. Press button on the front bezel to
enter OSD menu screen.
2. Press or button to select main
menu [Setup], then press button OK.
3. Press or button to turn on or off
the [Smart Power].
3 Power through USB-C port:
1. Turn on [Smart Power].
2. Connect the device to the USB-C
port.
3. If [Smart Power] is on, and USB-C
is used for power, then maximum
power delivery depends on the
brightness value of the monitor.
You may adjust the brightness value
manually to increase power delivery
from this monitor.
There are 3 power delivery levels:
Brightness
value
Power Delivery
from USB-C
Level 1 0~20 90W
Level 2 21~60 85W
Level 3 61~100 80W
Note
• If [Smart Power] is on, and DFP
(Downstream Facing Port) is using
more than 5W, then USB-C can only
deliver up to 65W.
• If [Smart Power] is off, then USB-C
can only deliver up to 65W.
• PowerSensor and LightSensor
cannot be enabled with Smart
Power simultaneously.
24
5. HDR
5. HDR
HDR Settings in Windows10 system.
Steps
1. Right click on the desktop, enter to
Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display
under Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.
Note
Windows10 edition is required; always
upgrade to the most updated version.
Below linkage is for the further more
information from mircrosoft official
website.
https://support.microsoft.com/en-
au/help/4040263/windows-10-hdr-
advanced-color-settings
STEP 2
STEP 3
STEP 4
STEP 1
STEP 5
Note
To switch off HDR function, please
disable from Input device and its
content. Inconsistent HDR settings
between input device and monitor may
cause unsatisfying images.
25
6. Technical Specifications
6. Technical Specifications
Picture/Display
Display Panel Type VA
Backlight W-LED system
Panel Size 48.8" W (124 cm)
Aspect Ratio 32:9
Pixel Pitch 0.233 x 0.233 mm
SmartContrast 80,000,000:1
Optimum Resolution HDMI/DisplayPort/USB type-C: 5120 x 1440
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (Typ.)
Picture Enhancement SmartImage
Display Colors 16.7M (8bit)
Vertical Refresh Rate 48-70 Hz
Horizontal Frequency 30-230KHz
sRGB YES
Color Gamut YES
HDR PC HDR400 certified (DP/HDMI)
SmartUniformity YES
Delta E YES
LowBlue Mode YES
EasyRead YES
Adaptive sync YES
Connectivity
Signal Input source HDMI, DisplayPort, USB-C
Connectors
2x HDMI 2.0 (HDCP 1.4, HDCP 2.2)
1x DisplayPort 1.4 (HDCP 1.4, HDCP 2.2)
1x USB-C (upstream, HDCP 1.4, HDCP 2.2)
1x USB-B (upstream)
1x RJ-45, Ethernet LAN (10M/100M/1000M)
3x USB-A (downstream with x1 fast charge BC 1.2)
1x Headphone out
Sync input Separate Sync
USB
USB Ports USB-C X1 (upstream, DisplayPort Alt mode)
USB-A X3 (downstream with x1 fast charge BC 1.2)
Power Delivery
Up to 90W
•USB-C:USBPDversion3.0,upto90W(5V/3A,9V/3A,
10V/3A, 12V/3A, 15V/3A, 20V/4.5A)
•USB-A:x1fastchargeBC1.2,upto7.5W(5V/1.5A)
Super Speed USB C/USB A: USB 3.2 Gen2, 10 Gbps
Convenience
USER convenience
Built-in speaker 5 W x 2
26
6. Technical Specifications
Built-in Webcam 2.0 megapixel camera with microphone and LED
indictor (for Windows 10 Hello)
MultiView PBP mode, 2×devices
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brasil Portuguese, Polish,
Russian, Swedish, Finnish, Turkish, Czech, Ukranian,
Simplified Chinese, Traditional Chinese, Japanese,
Korean
Other Convenience VESA mount(100×100mm), Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OS X, sRGB, Windows 10/8.1/8/7
Stand
Tilt -5 / +15 degree
Swivel -20 / +20 degree
Height adjustment 130mm
Power
Consumption
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC, 50Hz
Normal Operation 81.8 W (typ.) 81.9 W (typ.) 82.0 W (typ.)
Sleep (Standby mode) <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Off mode <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Off mode (AC switch) 0W(typ.) 0W(typ.) 0W(typ.)
Heat Dissipation*
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 279.2 BTU/hr
(typ.)
279.5 BTU/hr
(typ.)
279.9 BTU/hr
(typ.)
Sleep (Standby mode) <1.02 BTU/
hr(typ.)
<1.02 BTU/
hr(typ.)
<1.02 BTU/
hr(typ.)
Off mode <1.02 BTU/
hr(typ.)
<1.02 BTU/
hr(typ.)
<1.02 BTU/
hr(typ.)
Off mode (AC switch) 0 BTU/hr(typ.) 0 BTU/hr(typ.) 0 BTU/hr(typ.)
On Mode (ECO mode) 43.3W (typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply Built-in, 100-240V AC, 50-60Hz
Dimensions
Product with stand
(WxHxD) 1194 x 568 x 303 mm
Product without stand
(WxHxD) 1194 x 369 x 156 mm
Product with packaging
(WxHxD) 1308 x 384 x 553 mm
27
6. Technical Specifications
Weight
Product with stand 15.30 kg
Product without stand 11.00 kg
Product with packaging 21.48 kg
Operating Condition
Temperature range
(operation) 0°C to 40 °C
Relative humidity
(operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental and energy
ROHS YES
EPEAT YES (Refer to note 1 for more details)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
EnergyStar YES
Cabinet
Color Black
Finish Texture
Note
1. EPEAT rating is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
3. SmartUniformity and Delta E information sheets are included in the box.
4. Power delivery function will base on laptop's capability.
28
6. Technical Specifications
6.1 Resolution & Preset Modes
Maximum Resolution
5120 x 1440 @ 70 Hz (digital input)
Recommended Resolution
5120 x 1440 @ 60 Hz (digital input)
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
74.56 1920 x 1200 59.89
66.64 2560 x 1080 59.98
88.79 2560 x 1440 59.95
67.50 2560 x 1440 30.00
133.32 2560 x 1440
PBP mode
60.00
66.625 3840 x 1080 60.00
133.312 3840 x 1080 59.99
78.063 3840 x 1080 70.00
43.8 5120 x 1440 30.00
88.83 5120 x 1440 60.00
104.12 5120 x 1440 70.00
Note
1. Please notice that your display works
best at native resolution of 5120
x 1440 @ 60Hz. For best display
quality, please follow this resolution
recommendation.
Recommended resolution
HDMI 2.0/DP/USB C:
5120 x 1440 @ 60Hz
If your display is not on the native
resolution when connecting to USB C
or DP port, please adjust resolution
to the optimal state: 5120 x 1440 @60
Hz from your PC.
2. The factory default setting HDMI
supports to the resolution 5120 x
1440 @ 60Hz.
For optimized resolution 5120 x 1440
@ 60Hz, please enter to OSD menu
and change the [HDMI 1 EDID Switch]
or [HDMI 2 EDID Switch] to 1, also
please make sure your graphic card
or DVD player supports 5K1K.
Please refer to FAQ for the HDMI
setting.
29
7. Power Management
7. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the display can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the display will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Definition
VESA Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 81.9 W (typ.)
242 W (max.) White
Sleep
(Standby
mode)
OFF No No <0.3 W (typ.) White
(blink)
Off mode
(AC switch) OFF - - 0W (typ.) OFF
The following setup is used to measure
power consumption on this display.
• Native resolution: 5120 x 1440
• Contrast: 50%
• Brightness: 50%
• Color temperature: 6500k with full
white pattern
• Audio and USB Inactive (Off)
Note
This data is subject to change without
notice.
30
8. Customer care and warranty
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the display
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
8. Customer care and
warranty
8.1 Philips’ Flat Panel Displays
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Display panels used
in flat panel displays are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any display with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Display panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a display may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
31
8. Customer care and warranty
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
display displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Display panel
in a Philips flat panel display must have
pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
32
8. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Total bright dot defects of all types 2
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 5 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >=15mm
Total black dot defects of all types 10 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 10 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
33
8. Customer care and warranty
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Important Information
Manual.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local
Standard
Warranty
Period
• Extended Warranty
Period
• Total Warranty Period
• Depend
on different
Regions
• + 1 Year • Local Standard warranty period +1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
1. Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
2. Spare parts are available for use in the repair of the product for minimum three-
year from your original purchase date or 1 year after the end of production,
whichever is longer.
34
9. Troubleshooting & FAQs
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the display.
• First, ensure that the power button
on the front of the display is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the display cable has no
bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
• Make sure the display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the display cable has
bent pins.
• Make sure the computer is turned
on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the display from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Vertical flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
35
9. Troubleshooting & FAQs
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Horizontal flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
display unattended.
• Always activate a periodic screen
refresh application if your LCD
display will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as display’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed in
Important information manual and
contact Philips customer service
representative.
* Functionality different according to
display.
36
9. Troubleshooting & FAQs
9.2 General FAQs
Q1: When I install my display what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.: Recommended resolution for this
display: 5120 x 1440 @ 60 Hz.
• Unplug all cables, then connect
your PC to the display that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 5120 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 5120 x 1440 @ 60 Hz.
• Shut down your computer,
disconnect your old display and
reconnect your Philips LCD display.
• Turn on your display and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD display?
Ans.: Recommended refresh rate in
LCD displays is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if
that removes the disturbance.
Q3: What are the .inf and .icm files
on the CD-ROM? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Follow the instructions to insert
the ( companion CD-ROM)
included in this package. Monitor
drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and display together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making display adjustments via
OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
display, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
37
9. Troubleshooting & FAQs
Q8: Can I change the color setting of
my display?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures,
• Press "OK" to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
1. Color Temperature: Native,
5000K, 6500K, 7500K, 8200K,
9300K and 11500K. With settings
in the 5000K range the panel
appears "warm, with a red-
white color tone", while a
11500K temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, displays,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green, blue
color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD display to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD displays are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the display to your
Mac system. Please contact your
Philips sales representative for
more information.
Q10: Are Philips LCD displays Plug-
and- Play?
Ans.: Yes, the displays are Plug-and-
Play compatible with Windows
10/8.1/8/7
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in",
also known as "after-imaging"
or "ghost imaging", on your
screen. "Burn-in", "after-
imaging", or "ghost imaging" is
a well-known phenomenon in
LCD panel technology. In most
cases, the "burned in" or "atter-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your display unattended.
Always activate a periodic screen
refresh application if your LCD
display will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
38
9. Troubleshooting & FAQs
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your LCD display works best at its
native resolution of 5120 x 1440
@ 60 Hz. For best display, please
use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10
seconds to unlock/lock the hot
key, by doing so, your display
pops out “Attention” to show
the unlock/lock status as shown
below illustrators.
Q14: Why My DVD player, blue ray
player…etc. shows dark screen
after connecting to HDMI port of
this computer?
Ans.:
1. Press the customized “USER”
hotkey. (The default setting
of this hotkey is “HDMI EDID
Switch”) then select “2”. You will
now be able to see the content
on the screen.
2. If the “User Key” hotkey has
already been assigned for other
functions, then in that case
please:
Change to another source first,
go to OSD menu to change the
setting to “2” of ” HDMI EDID
Switch “ function.
Then change the source back
to HDMI.
Q15: Where can I find Important
Information manual mentioned
in EDFU?
Ans.: Important Information manual
can be download on the Philips
website support page.
Q16: Why cannot detect my monitor’s
Windows Hello webcam, and
also Face Recognition option is
greyed out?
Ans: To fix this issue, you need to
proceed following steps to detect
the webcam device again:
1. Press Crtl + Shift + ESC to launch
the Microsoft Windows Task
Manager.
2. Select ‘Services’ tag.
3. Scroll down and select ‘WbioSrvc’
(Windows Biometric Service). If
the status shows ‘Running’, right
click to stop the service first, then
restart the service manually.
4. Then go back to sign-in options
menu to set up Window Hello
Webcam.
39
9. Troubleshooting & FAQs
Q17: What can I do if the sound is
not working from the monitor’s
speakers when connected with
Macbook NB?
Ans: Here 's how to fine- tune the
sound of device.
• Press button on the front bezel
to enter OSD Menu screen.
• Press ▲ or ▼ button to select main
menu [Audio]
• Press ▲ or ▼ button to select
[Audio Recover]. Then the problem
will be resolved.
9.3 Multiview FAQs
Q1: How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audio-
source input (for example: listen
to your MP3 player independently
regardless of the video source
input), you can press to enter
OSD menu. Select your preferred
[Audio Source] option from the
[Audio] main menu.
Please note that the next time
you turn on your Display, the
Display will by default select the
audio source you chose last time.
In case you want to change it
again, you need to go through the
above steps to select your new
preferred audio source, which
then will become the “default”
mode.
Q2: Why the sub-windows flickers
when I enable PBP.
Ans: It’s because the sub-windows
video source is interlace timing(
i-timing), please change sub-
window signal source to be
progressive timing( P-timing).
2018 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under
the responsibility of Top Victory Investments Ltd., and
Top Victory Investments Ltd. is the warrantor in relation
to this product. Philips and the Philips Shield Emblem are
registered trademarks of Koninklijke Philips N.V. and are
used under license.
Specications are subject to change without notice.
Version: M9499PE1T