Table of Contents
Philips BDM3490UC/61 User Manual
Displayed below is the user manual for BDM3490UC/61 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ............................................... 1
1.1 Safety precautions and maintenance .1
1.2 Notational Descriptions ............................2
1.3 Disposal of product and packing
material ...............................................................3
2. Setting up the Display .........................4
2.1 Installation .........................................................4
2.2 Operating the Display ................................5
2.3 MultiView ..........................................................8
2.4 MHL (Mobile High-Denition Link)
introduction .................................................11
2.5 DTS Sound ..................................................12
2.6 DTS TruVolume ......................................... 13
3. Image Optimization ...........................14
3.1 SmartImage ...................................................14
3.2 SmartContrast .............................................15
4. TechnicalSpecications .....................16
4.1 Resolution & Preset Modes .................19
5. Power Management ...........................20
6. Regulatory Information .....................21
7. Customer care and warranty ..........29
7.1 Philips’ Flat Panel Displays Pixel Defect
Policy .................................................................29
7.2 Customer Care & Warranty ...............31
8. Troubleshooting & FAQs ..................34
8.1 Troubleshooting .......................................... 34
8.2 General FAQs .............................................. 35
8.3 Multiview FAQs ..........................................37
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips Display. Take time
to read this user manual before you use your
Display. It contains important information and
notes regarding operating your Display.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
other than those specied in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer Display.
Operation
• Please Keep the Display out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Display.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the Display’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the Display, make sure
the power plug and outlet are easily
accessible.
• If turning off the Display by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
• Do not subject the Display to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the Display during
operation or transportation.
Maintenance
• To protect your Display from possible
damage, do not put excessive pressure on
the LCD panel. When moving your Display,
grasp the frame to lift; do not lift the
Display by placing your hand or fingers on
the LCD panel.
• Unplug the Display if you are not going to
use it for an extensive period of time.
• Unplug the Display if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Display.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
Display to dust, rain, water, or excessive
moisture environment.
• If your Display gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your Display, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the Display in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your Display and use it for a longer
lifetime, please use the Display in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your Display
unattended. Always activate a periodic
screen refresh application if your Display
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your Display in a car/trunk
under direct sun light.
Note
Consult a service technician if the Display does
not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specic presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government ofce, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new Display contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount
to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please nd out about the local regulations on
how to dispose of your old Display and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
ourrecyclingprogram.page
4
2. Setting up the monitor
2. Setting up the Display
2.1 Installation
Package contents
BDM3490UC
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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.
Monitor drivers
User’s Manual
使用 前请阅读使用说明
保留备用
Audio
AC/DC Adapter
HDMI
DP *USB
*Depends on the country
Note
Use only the AC/DC adapter model:
Philips ADPC20120
When moving the monitor, please handle with
care, parts of the base are not padded, can be
slippery.
Connecting to your PC
7
6 5 4 3 2 1
810
9
1 Earphone jack
2 Audio input
3 Display port input
4 HDMI2(HDMI 2.0) input
5 HDMI1(HDMI 1.4) input
6 MHL-HDMI input
7 AC/DC power input
8 USB upstream
9 USB downtream
10 USB fast charger
Connect to PC
1. Connect the power cord to the back of
the Display rmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the Display signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your Display into a nearby outlet.
5. Turn on your computer and Display. If the
Display displays an image, installation is
complete.
5
2. Setting up the monitor
2.2 Operating the Display
Description of the control buttons
Press more than 3 seconds to
switch display power OFF. Press
to switch display power ON.
Access the OSD menu
.
Conrm the OSD adjustment.
User preference key. Customize
your own preference function
from OSD to become the “user
key”.
Adjust the OSD menu.
PiP/PbP/Off/Swap
Adjust the OSD menu.
SmartImage hot key. There
are 7 modes to select: Ofce,
Photo, Movie, Game, Economy,
SmartUniformity, Off.
Return to previous OSD level.
Customize your own “USER” key
“USER” allows you to setup your favorite
function buttons.
1. Toggle to the right to enter OSD menu
screen.
2. Toggle to the up or down to select main
menu [OSD Settings], then toggle to the
right to conrm.
3. Toggle to the up or down to select [User
Key], then toggle to the right to conrm.
4. Toggle to the up or down to select your
preferred function : [Audio Source],
[Volume], [Input].
5. Toggle to the right to conrm your
selection.
Now you can toggle the button at the bottom
of the Display bezel to the down [User Key]
directly. Only your pre-selected function will
appear for quick access.
6
2. Setting up the monitor
For example, if you selected [Audio Source] as
the function, toggle down , the [Audio Source]
menu appears.
U
Independent audio playback, regardless of
video input
Your Philips monitor can play the audio
source independently under PIP / PBP mode,
regardless of which video input. For example,
you can play your MP3 player from the audio
source connected to the [Audio In] port of
this monitor, and still watch your video source
connected from [MHL-HDMI], [HDMI1.4],
[HDMI2.0] or [DisplayPort].
1. Toggle to the right to enter OSD menu
screen.
PIP/PBP
Audio
Picture
Input
Color
Volume
Stand-Alone
Mute
DTS Sound
TruVolume HD
EQ
Mobile Phone
Audio Source
Audio In
MHL-HDMI
2. Toggle to the up and down to select main
menu [Audio], then toggle to the right to
conrm.
3. Toggle to the up and down to select
[Audio Source], then toggle to the right to
conrm.
4. Toggle to the up and down to select
your preferred audio source: [Audio In],
[MHL-HDMI], [HDMI1.4], [HDMI2.0] or
[DisplayPort].
5. Toggle to the right to conrm your
selection.
Note
If you selected Audio-in, the next time you turn
on this monitor, it will by default select the same
audio source you previously selected. To change
it you will have to go through the selection
steps again to select your new preferred audio
source as the default. This will not occur if DP
or HDMI was selected.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD Displays. It allows an end user to
adjust screen performance or select functions
of the Displays directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
HDMI 2.0
DisplayPort
HDMI 1.4
MHL-HDMI
Color
Audio
PIP/PBP
Picture
Input
7
2. Setting up the monitor
Basic and simple instruction on the control
keys
To access the OSD menu on this Philips Display
simply use the single toggle button at the
bottom of the Display bezel. The single button
operates like a joystick. To move the cursor,
simply toggle the button in four directions. Press
the button to select desired option.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
Audio
PiP/PbP
Horizontal
Vertical
Transparency
OSD Time Out
Color Temperature
sRGB
User Define
Resolution Notification
Reset
Information
DisplayPort
SmartResponse
Picture Format
SmartContrast
Gamma
Pixel Orbiting
Over Scan
Contrast
Brightness
Volume
Mute
Audio Source
Stand-Alone
DTS Sound
EQ
Mobile Phone
TruVolume HD
PiP Position
PiP/PbP Mode
Swap
PiP Size
PiP/PbP Input
User Key
MHL-HDMI
HDMI 1.4
HDMI 2.0
DisplayPort
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
200Hz, 500Hz, 2.5KHz, 7KHz, 10KHz
Red: 0~100
Green: 0~100
Blue: 0~100
On, Off
Yes, No
1.1, 1.2
Audio Source, Volume, Input
0~100
On, Off
On, Off
0~100
On, Off
On, Off
On, Off
Audio in, MHL-HDMI, HDMI 1.4, HDMI 2.0,
DisplayPort
Standard, Classical, Rock, Live, Theater, Off
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Wide screen, 4:3, 16:9, Movie1, Movie2, 1:1
On, Off
Small, Middle, Large
Top-Right, Top-Left, Bottom-Right, Bottom-Left
MHL-HDMI,HDMI 1.4, HDMI 2.0, DisplayPort
Off, PiP, PbP
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська,
简体中文, 繁體中文, 日本語, 한국어
Sharpness 0~100
8
2. Setting up the monitor
Resolutionnotication
This Display is designed for optimal performance
at its native resolution,
3440 x 1440 @ 60 Hz. When the Display is
powered on at a different resolution, an alert is
displayed on screen: Use
3440 x 1440 @ 60 Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
Tilt
20˚
-5˚
2.3 MultiView
What is it?
Multiview enables active variety connect and
view so that you can work with multiple
devices like PC and Notebook side-by-side
simultaneously, making complex multi-tasking
work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience a world
of connectivity in a comfortable way in the
ofce or at home. With this display, you can
conveniently enjoy multiple content sources at
one screen. For example: You may want to keep
an eye on the live news video feed with audio
in the small window, while working on your
latest blog, or you may want to edit an Excel le
from your Ultrabook, while logged into secured
company intranet to access les from a desktop.
How to enable MultiView by hotkey?
1. Toggle the button at the bottom of the
Display bezel to the up.
9
2. Setting up the monitor
2. The MultiView selection menu appears.
Toggle up or down to select.
PbP
Swap
Off
PiP
Multi View
P
3. Toggle to the right to conrm your
selection.
How to enable MultiView by OSD menu?
MultiView function can also be selected in OSD
menu.
1. Toggle to the right to enter OSD Menu
Screen.
PiP/PbP
Audio
Picture
Input
Color
PiP/PbP Mode
PiP/PbP Input
PiP Size
Swap
PiP Position
Off
PiP
PbP
2. Toggle to the up or down to select main
menu [PIP / PBP], then toggle to the right
to conrm.
3. Toggle to the up or down to select [PIP /
PBP Mode], then toggle to the right.
4. Toggle to the up or down to select [PIP]
or [PBP].
5. Now you can move backward to set the
[PiP / PbP Input], [PiP Size], [PiP Position],
or [Swap].
6. Toggle to the right to conrm your
selection.
MultiView in OSD menu
• PIP / PBP Mode: There are two modes for
MultiView: [PIP] and [PBP].
[PIP]: Picture in Picture
Open up a sub-window of
another signal source.
B
A (main)
When the sub source is not
detected:
B
A (main)
[PBP]: Picture by Picture
Open up a sub-window side-
by-side of another signal
source. A (main) B
When the sub source is not
detected: A (main)
Note
The black strip shows on the top and the
bottom of the screen for the correct aspect
ratio when in the PBP mode.
• PIP / PBP Input: There are four different
video input to choose as the sub display
source: [MHL-HDMI], [HDMI 1.4], [HDMI
2.0], and [DisplayPort].
Please refer below table for compatibility
of main/sub input source.
10
2. Setting up the monitor
SUB SOURCE
POSSIBILITY (xl)
Inputs MHL-
HDMI
HDMI
1.4
HDMI
2.0 DP
MAIN
SOURCE
(xl)
MHL-
HDMI ● ● ● ●
HDMI
1.4 ● ● ● ●
HDMI
2.0 ● ● ● ●
DP ● ● ● ●
• PIP Size: When PIP is activated, there are
three sub-window sizes to choose: [Small],
[Middle], [Large].
B
A (main)
Small
Middle
Large
• PIP Position: When PIP is activated, there
are four sub-window positions to choose.
Top-Right Bottom-Right
B
A (main) A (main)
B
Top-Left Bottom-Left
B
A (main) A (main)
B
• Swap: The main picture source and the
sub picture source swapped on the
display.
Swap A and B source in [PIP] mode:
B
A (main) ↔ B (main)
A
Swap A and B source in [PBP] mode:
A (main) B↔ B (main) A
• Off: Stop MultiView function.
A (main)
Note
When you do the SWAP function, the video
and its audio source will swap at the same
time. (Refer to page 6 “Independent audio
playback, regardless of video input” for more
detail.)
11
2. Setting up the monitor
2.4 MHL(MobileHigh-Denition
Link) introduction
What is it?
Mobile High Denition Link (MHL) is a mobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-denition displays.
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile games,
photos, movies, or other apps on its big screen,
you can simultaneously charge your mobile
device so you never run out of power half way.
How do I use the MHL function?
To use the MHL function, you need an MHL-
Certied mobile device. To nd a list of MHL-
certied devices, visit the ofcial MHL website
(http://www.mhlconsortium.org)
You also need a optional MHL certied special
cable in order to use this function.
How does it work? (how do I connect?)
Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the Display side.
You are now ready to view the images on your
big screen display and operate all function on
you the mobile device such as internet surng,
game playing, photo browsing…etc. if your
Display has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
MHL
MHL-HDMI
Note
• The port marked [MHL-HDMI] is the only
port on the Display that supports the MHL
function when the MHL cable is used. Note
that the MHL certified cable is different
than a standard HDMI cable.
• A mobile device with MHL certification
must be purchased separately
• You may have to manually switch the
Display to MHL-HDMI mode in order
to activate the Display, if you have other
devices already working and connected to
available inputs
• Standby/Off energy saving of ErP is
not ap plicable for the MHL charging
functionality
• This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work with other brand MHL
devices. Note that this is not a fault of this
Philips display.
12
2. Setting up the monitor
2.5 DTS Sound
For DTS patents, see http://
patents.dts.com. Manufactured
under license from DTS Licensing
Limited. DTS, the Symbol, & DTS and the
Symbol together are registered trademarks, and
DTS Sound is a trademark of DTS, Inc. ©DTS,
Inc. All Rights Reserved.
What is it?
DTS Sound™ is a state-of-the-art audio
tuning solution that provides the perfect audio
foundation for you.
The DTS Sound utilizes patented
psychoacoustic technologies to provide a
remarkably clean sound experience, complete
with deep, rich, enveloping quality and high-
frequency optimization. In the end, DTS Sound
is the perfect solution to ensure consistently
superior sound quality from any speaker.
Why do I need it?
• Automated high-resolution amplitude
correction for entire audible frequency
spectrum.
• Dynamic tracking of fundamental bass
harmonic to intelligently set correct low
frequency crossover.
• Adaptive translation of low-frequency
content (that cannot be reproduced in some
speakers) to higher harmonic locations as
necessary for improved bass perception.
• Scalable, consistent tuning for various
applications.
How do I use it?
DTS Preset Equalizer Sound Modes can be
selected through your OSD. Please refer to
your OSD menu, [Audio], then toggle to the
right to conrm. Then toggle to [DTS Sound]
to select.
PIP/PBP
Audio
Picture
Input
Color
Volume
Stand-Alone
Mute
TruVolume HD
EQ
Mobile Phone
DTS Sound
Rock
Live
Standard
Classical
Theater
Off
Audio Source
Note
• DTS effects are only available through the
speakers. Earphones will not have DTS
effects.
• When “Stand Alone” mode is on, and the
power of the monitor is turned off, then
on again. There will be no DTS effect in
the speaker, if there was no signal passing
through the monitor.
13
2. Setting up the monitor
2.6 DTS TruVolume
For DTS patents, see http://
patents.dts.com. Manufactured
under license from DTS Licensing
Limited. DTS, the Symbol, & DTS and the
Symbol together are registered trademarks, and
DTS TruVolume is a trademark of DTS, Inc.
©DTS, Inc. All Rights Reserved.
What is it?
DTS TruVolume is a new approach to automatic
gain control systems designed to offer the
listener with a consistent and comfortable
listening experience regardless of the level
changes that occur in the audio material.
DTS TruVolume allows the consumer to set
the desired volume once to enjoy video,
music and all other content without annoying
volume uctuations. TruVolume will ensure the
consumer’s desired volume level is maintained
consistently without producing undesirable
artifacts.
Why do I need it?
• Set desired volume level once to enjoy
video, music, etc. free of annoying volume
uctuations.
• Intelligent multi-band monitoring/analysis
for consistent volume in natural listening
experience.
How do I use it?
Please refer to your OSD menu, [Audio], then
toggle to the right to conrm. Then toggle to
[TruVolumn HD] to select.
PIP/PBP
Audio
Picture
Input
Color
Volume
Stand-Alone
Mute
DTS Sound
Audio Source
EQ
Mobile Phone
TruVolume HD
On
Off
14
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Display performance.
Why do I need it?
You want a Display that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Display viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the SamrtImage
on screen display.
2. Toggle to the up or down to select among
Ofce, Photo, Movie, Game, Economy,
SmartUniformity and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds or you can
also toggle to the left to make conrmation.
There are seven modes to select: Ofce, Photo,
Movie, Game, Economy, SmartUniformity and Off.
Photo
Movie
Game
Economy
SmartUniformity
ff
Office
SmartImage
• Office:Enhances text and dampens
brightness to increase readability and reduce
eye strain. This mode significantly enhances
readability and productivity when you’re
working with spreadsheets, PDF files, scanned
articles or other general office applications.
• Photo:This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded colors.
• Movie:Ramped up luminance, deepened
color saturation, dynamic contrast and razor
sharpness displays every details in darker
areas of your videos without color washout
in brighter areas maintaining a dynamic
natural values for the ultimate video display.
• Game:Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this profile
delivers the best gaming experience for
gamers.
15
3. Image Optimization
• Economy:Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• SmartUniformity: Fluctuations in brightness
on different parts of a screen are a
common phenomenon among LCD
Displays. Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display uniformity
is increased to above 95%. This produces
more consistent and true images.
• Off:No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Display's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for ofce work. By reducing your
Display's power consumption, you save on
energy costs and extend the lifetime of your
Display.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
16
4. Technical Specications
4. Technical Specifications
Picture/Display
Display Panel Type AH-IPS
Backlight LED
Panel Size 34" W (86.7 cm)
Aspect Ratio 21:9
Pixel Pitch 0.232 x 0.232 mm
Brightness (typ.) 300 cd/m²
SmartContrast (typ.) 50,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 14ms (GtG)
SmartResponse (typ.) 5ms (GtG)
Optimum Resolution
HDMI 1.4: 3440x1440 @ 30Hz, 2560x1440 @ 60Hz
DisplayPort/HDMI 2.0: 3440x1440 @ 30Hz, 3440x1440 @
60Hz
Viewing Angle (typ.) 172° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 1.07 Billion colors, (8Bit + A-FRC)
Vertical Refresh Rate 23-80Hz (HDMI 1.4/HDMI 2.0/DisplayPort)
Horizontal Frequency 30-99KHz (HDMI 1.4/HDMI 2.0)
30-160KHz (DisplayPort)
sRGB YES
Brightness uniformity 93% ~105%
Delta E <3
Connectivity
Signal Input HDMI1(HDMI 1.4), HDMI2(HDMI 2.0), DisplayPort, MHL-
HDMI
USB USB 3.0×4 (1 with BC1.2 fast charging)
Input Signal Separate Sync, Sync on Green
Audio In/Out Audio-in,headphones out
Convenience
Built-in speaker (typ.) 7 W x 2
MultiView PiP/PbP mode, 2×devices
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplied Chinese, Traditional Chinese,
Japanese, Korean
Plug & Play Compatibility DDC/CI, sRGB, Windows 8.1/8/7, Mac OSX
Stand
Tilt -5 / +20 degree
Power
On Mode 67.4 W (typ.), 130 W (max.)
Sleep (Standby) <0.5 W (typ.)
17
4. Technical Specications
Off <0.3 W (typ.)
Power(EnergyStar test method)
Energy Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 66.71 W (typ.) 66.37 W (typ.) 67.4 W (typ.)
Sleep (Standby) <0.24 W (typ.) <0.24 W (typ.) <0.31 W (typ.)
Off <0.23 W (typ.) <0.28 W (typ.) <0.28 W (typ.)
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 227.68 BTU/hr
(typ.)
226.51 BTU/hr
(typ.)
230.04 BTU/hr
(typ.)
Sleep (Standby) <0.82 BTU/hr
(typ.)
<0.82 BTU/hr
(typ.)
<1.06 BTU/hr
(typ.)
Off <0.78 BTU/hr
(typ.)
<0.94 BTU/hr
(typ.)
<0.94 BTU/hr
(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
Dimensions
Product with stand (WxHxD) 826 x 479 x 220 mm
Product without stand
(WxHxD) 826 x 383 x 88 mm
Weight
Product with stand 10.3 kg
Product without stand 7.8 kg
Product with packaging 12.2 kg
Operating Condition
Operation Condition
Temperature: 10°C to 40 °C
Humidity: 30% to 75% RH
Atmospheric pressure: 700 to 1060 hPa
Non-operation Condition
Temperature: -20°C to +60 °C
Humidity: 10% to 90% RH
Atmospheric pressure: 500 to 1060 hPa
Environmental and energy
ROHS YES
EPEAT Gold (www.epeat.net)
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
EnergyStar YES
Compliance and standards
Regulatory Approvals
CE Mark, FCC Class B, SEMKO, cETLus, CU,
TCO, EPA, WEEE, RCM, UKRAINIAN, CCC, CECP,
ICES-003, E-standby, ISO9241-307, SASO, KUCAS
Cabinet
18
4. Technical Specications
Color White, Black, Grey
Finish Glossy and texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
19
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
3440 x 1440 @ 60 Hz (digital input)
Recommended Resolution
3440 x 1440 @ 60 Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280x 720 59.86
60.00 1280x 960 60.00
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
88.79 2560 x 1440 59.95
44.74 3440 x 1440 29.97
89.48 3440 x 1440 59.94
Note
• Please notice that your display works best
at native resolution of 3440 x 1440 @
60Hz. For best display quality, please follow
this resolution recommendation.
Recommended resolution
HDMI 1.4: 3440x1440 @ 30Hz,
2560x1440 @ 60Hz
DisplayPort/HDMI 2.0: 3440x1440 @ 30Hz,
3440x1440 @ 60Hz
• The factory default setting DisplayPort v1.1
supports to the resolution 3440x1440 @
30 Hz. For optimized resolution 3440x1440
@ 60Hz, please enter to OSD menu and
change the setting to DisplayPort v1.2,
also please make sure your graphic card
supports DisplayPort v1.2.
Setting path: [OSD] / [Setup] / [DisplayPort] /
[1.1, 1.2]
20
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the Display can
automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Denition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s 67.4W (typ.)
130W (max.) White
Sleep
(Standby) OFF No No <0.5W White
(blink)
Off OFF - - <0.3W OFF
The following setup is used to measure power
consumption on this Display.
• Native resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 300 nits
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
21
6. Regulatory Infomation
6. Regulatory Information
Congratulations!
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reecting environmental, social and economic
responsibility.
TCO Certied is a third party veried program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certied represents one of the toughest
certications for ICT products worldwide.
Some of the Usability features of TCO
CertiedDisplays:
• Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
• Products are tested according to rigorous
safety standards at impartial laboratories
• Electric and magnetic fields emissions as
low as normal household background levels
• Workload ergonomics to ensure a good
physical environment
Some of the Environmental features of TCO
CertiedDisplays:
• Production facilities have an Environmental
Management System (EMAS or ISO 14001)
• Low energy consumption to minimize
climate impact
• Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
• Both product and product packaging is
prepared for recycling
• The brand owner offers take-back options
Corporate Social Responsibility
• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in inuencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reections from
surrounding light and bright surfaces.
For more information, please visit:
www.tcodevelopment.com
Technology for you and the planet
User dene mode is used for TCO Certied
compliance.
22
6. Regulatory Infomation
Lead-free Product
Lead free display promotes environmentally
sound recovery and disposal of waste from
electrical and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
BenetsofEPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efciency specications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011+A2:2013(Safety
requirement of Information Technology
Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption)
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• GS EK1-2000:2011 (GS mark requirement).
• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
23
6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efciency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Changes or modications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
To prevent damage which may result in re or
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
24
6. Regulatory Infomation
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
PolishCenterforTestingandCertication
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" conrms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
25
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes bendet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
26
6. Regulatory Infomation
EU Energy Label
The European Energy Label informs you on
the energy efciency class of this product.
The greener the energy efciency class of this
product is the lower the energy it consumes.
On the label, you can nd the energy efciency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
中国大陆RoHS
根据中国大陆《电子电气产品有害物质限
制使用标识要求》，以下部分列出了本产
品中可能包含的有害物质的名称和含量
本表适用之产品
显示器 、平板电视 、监视器
有害物质
部件名称
有害物质
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr6+)
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳 OO O O O O
液晶显示屏/灯管 X X O O O O
电路板组件*X O O O O O
电源适配线 X O O O O O
电源线/连接线 X O O O O O
遥控器 OO O O O O
本表格根据SJ/T 11364 的规定编制。
*:
电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电
路、连接器等。
O:
表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572规定的
限量要求以下。
X:
表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572规
定的限量要求。
上表中打“×”的部件，应功能需要，部分有害物质含量超出GB/T 26572规定
的限量要求，但符合欧盟RoHS法规要求（属于豁免部分）。
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
27
6. Regulatory Infomation
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
E-Waste Declaration for India
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
http://www.india.philips.com/about/sustainability/
recycling/index.page
环保使用期限
此标识指期限(十年),电子信息产品中含有
的有毒有害物质或元素在正常使用的条件
下不会发生外泄或突变,电子信息产品用户
使用该电子信息产品不会对环境造成严重
污染或对其人身、财产造成严重损害的期
限。
《废弃电器电子产品回收处理管理条例》
提示性说明
为了更好地关爱及保护地球，当用户不再
需要此产品或产品寿命终止时，请遵守国
家废弃电器电子产品回收处理相关法律法
规，将其交给当地具有国家认可的回收处
理资质的厂商进行回收处理。
Information for U.K. only
WARNING - THIS APPLIANCE MUST BE
EARTHED.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. Retit the fuse cover.
If the tted plug is not suitable for your socket
outlets, it should be cut off and an appropriate
3-pin plug tted in its place.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
28
6. Regulatory Infomation
(A)
(B)
How to connect a plug
The wires in the mains lead are coloured in
accordance with the following code:
BLUE -“NEUTRAL”(“N”)
BROWN -“LIVE”(“L”)
GREEN&YELLOW -“EARTH”(“E”)
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
-
29
7. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Displays Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's
most advanced manufacturing processes and
practice stringent quality control. However,
pixel or sub pixel defects on the TFT
Display panels used in at panel Displays are
sometimes unavoidable. No manufacturer can
guarantee that all panels will be free from pixel
defects, but Philips guarantees that any Display
with an unacceptable number of defects will
be repaired or replaced under warranty. This
notice explains the different types of pixel
defects and denes acceptable defect levels
for each type. In order to qualify for repair
or replacement under warranty, the number
of pixel defects on a TFT Display panel must
exceed these acceptable levels. For example,
no more than 0.0004% of the sub pixels on a
Display may be defective. Furthermore, Philips
sets even higher quality standards for certain
types or combinations of pixel defects that are
more noticeable than others. This policy is valid
worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Display displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
30
7. Customer care and warranty
Three adjacent lit sub pixels (one white pixel).
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Display displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also species tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Display panel in a Philips at panel Display
must have pixel or sub pixel defects exceeding
the tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This Display is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
31
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP HotlineNumber Price OpeningHours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for China:
Country Callcenter Consumercarenumber
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Callcenter Consumercarenumber
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
32
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Callcenter CSP Consumercarenumber
Belarus NA IBA +375 17 217 3386
+375 17 217 3389
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA MR Service Ltd +385 (01) 640 1111
Czech Rep. NA Asupport 420 272 188 300
Estonia NA FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia NA Esabi +995 322 91 34 71
Hungary NA Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan NA Classic Service I.I.c. +7 727 3097515
Latvia NA ServiceNet LV +371 67460399
+371 27260399
Lithuania NA UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia NA AMC +389 2 3125097
Moldova NA Comel +37322224035
Romania NA Skin +40 21 2101969
Russia NA CPS +7 (495) 645 6746
Serbia&Montenegro NA Kim Tec d.o.o. +381 11 20 70 684
Slovakia NA Datalan Service +421 2 49207155
Slovenia NA PC H.and +386 1 530 08 24
the republic of Belarus NA ServiceBy + 375 17 284 0203
Turkey NA Tecpro +90 212 444 4 832
Ukraine NA Topaz +38044 525 64 95
Ukraine NA Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Callcenter Consumercarenumber
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
33
7. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumercarenumber Openinghours
Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System Co.,
Ltd. (662) 934-5498 Mon.~Fri. 8:30am~05:30pm
South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
+84 8 38248007 Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00
Philippines EA Global Supply Chain
Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private Enterprise
Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター・サ
ポ ートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
34
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
Display.
• First, ensure that the power button on the
front of the Display is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the Display cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the Display cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the Display cable has bent
pins.
• Make sure the computer is turned on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the Display from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your Display
unattended.
• Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as Display’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
35
8. Troubleshooting & FAQs
today’s technology, Please refer the pixel
policy for more detail.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 General FAQs
Q1: When I install my Display what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
Display: 3440 x 1440 @ 60 Hz.
• Unplug all cables, then connect your PC to
the Display that you used previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display icon.
Inside the Display Control Panel, select the
'Settings' tab. Under the setting tab, in box
labelled 'desktop area', move the sidebar
to 3440 x 1440 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 3440
x 1440 @ 60 Hz.
• Shut down your computer, disconnect
your old Display and reconnect your
Philips LCD Display.
• Turn on your Display and then turn on
your PC.
Q2: What is the recommended refresh
rate for LCD Display?
Ans.: Recommended refresh rate in LCD
Displays is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Q3: Whatarethe.infand.icmleson
the CD-ROM? How do I install the
drivers (.inf and .icm)?
Ans.: These are the driver les for your
Display. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for Display
drivers (.inf and .icm les) or a driver
disk when you rst install your Display.
Follow the instructions to insert the
companion CD-ROM included in this
package. Display drivers (.inf and .icm
les) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
Display together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
Display adjustments via OSD?
Ans.: Simply toggle to the right, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the Display, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
Display?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
36
8. Troubleshooting & FAQs
• Toggle to the right to show the OSD (On
Screen Display) menu
• Toggle to the down to select the option
"Color" then toggle to the right to enter
color setting, there are three settings as
below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, Displays, printers, scanners,
etc).
3. User Dene: The user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD Display to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD Displays are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Display to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips LCD Displays Plug-and-
Play?
Ans.: Yes, the Displays are Plug-and-Play
compatible with Windows 8.1/8/7, Mac
OSX
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your Display
unattended.
Always activate a periodic screen
refresh application if your LCD Display
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD Display works best at its
native resolution of 3440 x 1440 @
60 Hz. For best display, please use this
resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please toggle to the right for 10 seconds
to unlock/lock the hot key, by doing so,
your Display pops out “Attention” to
show the unlock/lock status as shown
below illustrators.
37
8. Troubleshooting & FAQs
Attention
Display control unlocked
Attention
Display control locked
Q14: Why is there no DTS effect when I’m
using my earphones?
Ans.: DTS effect is unavailable through
earphones.
8.3 Multiview FAQs
Q1: Why I cannot activate PiP or PbP
when the sources are MHL-HDMI and
HDMI1.4?
Ans.: Please refer to below table for the main
source and its supporting sub source.
SUB SOURCE
POSSIBILITY (xl)
Inputs MHL-
HDMI
HDMI
1.4
HDMI
2.0 DP
MAIN
SOURCE
(xl)
MHL-
HDMI ● ● ● ●
HDMI
1.4 ● ● ● ●
HDMI
2.0 ● ● ● ●
DP ● ● ● ●
Q2: Can I enlarge the PiP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large]. You can toggle to the
right to enter OSD menu. Select your
preferred [PiP Size] option from the
[PiP / PbP] main menu.
Q3: How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardless of the video source input),
you can toggle to the right to enter
OSD menu. Select your preferred
[Audio Source] option from the [Audio]
main menu.
Please note that, if you selected Audio-
in, the next time you turn on this
monitor, it will by default select the
same audio source you previously
selected. To change it you will have to
go through the selection steps again to
select your new preferred audio source
as the default. This will not occur if DP
or HDMI was selected.
U
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Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
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