Table of Contents
Philips BDM4350UC/27 User Manual
Displayed below is the user manual for BDM4350UC/27 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ............................................... 1
1.1 Safety precautions and maintenance .1
1.2 Notational Descriptions ............................2
1.3 Disposal of product and packing
material ...............................................................3
2. Setting up the Display .........................4
2.1 Installation .........................................................4
2.2 Operating the Display ................................6
2.3 MultiView ..........................................................9
2.4 Remove the Base Assembly for VESA
Mounting ......................................................... 11
2.5 MHL(MobileHigh-DenitionLink)
introduction .................................................12
3. Image Optimization ...........................13
3.1 SmartImage ...................................................13
3.2 SmartContrast .............................................14
4. TechnicalSpecications .....................15
4.1 Resolution & Preset Modes .................18
5. Power Management ...........................21
6. Regulatory Information .....................22
7. Customer care and warranty ..........29
7.1 Philips’ Flat Panel Displays Pixel Defect
Policy .................................................................29
7.2 Customer Care & Warranty ...............31
8. Troubleshooting & FAQs ..................35
8.1 Troubleshooting .......................................... 35
8.2 General FAQs .............................................. 36
8.3 Multiview FAQs ..........................................39
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips Display. Take time
to read this user manual before you use your
Display. It contains important information and
notes regarding operating your Display.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
otherthanthosespeciedinthisdocumentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer Display.
Operation
• Please Keep the Display out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Display.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the Display’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the Display, make sure
the power plug and outlet are easily
accessible.
• If turning off the Display by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips at all time. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
ConsumerInformationCenter)
• Do not subject the Display to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the Display during
operation or transportation.
Maintenance
• To protect your Display from possible
damage, do not put excessive pressure on
the LCD panel. When moving your Display,
grasp the frame to lift; do not lift the
Display by placing your hand or fingers on
the LCD panel.
• Unplug the Display if you are not going to
use it for an extensive period of time.
• Unplug the Display if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Display.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
Display to dust, rain, water, or excessive
moisture environment.
• If your Display gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your Display, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the Display in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your Display and use it for a longer
lifetime, please use the Display in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your Display
unattended. Always activate a periodic
screen refresh application if your Display
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your Display in a car/trunk
under direct sun light.
Note
Consult a service technician if the Display does
not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases,thespecicpresentationofthewarningis
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
yourlocalgovernmentofce,thewastedisposal
organization that serves your household or the
store at which you purchased the product.
Your new Display contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount
to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Pleasendoutaboutthelocalregulationson
how to dispose of your old Display and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packagingmaterial)inaccordancewithall
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/about/
sustainability/ourenvironmentalapproach/
productrecyclingservices/index.page
4
2. Setting up the Display
2. Setting up the Display
2.1 Installation
Package contents
*VGA Audio
Power *HDMI
*USB 3.0
*
DP
Screw*4
*CD
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Philips and the Philips’ Shield Emblem are registered trademarks of
Philips N.V.
Koninklijke Philips N.V. and are used under license from Koninklijke
Display drivers
User’s Manual
保留备用
Display
使用 前请阅读使用说明
*Different according to region.
Install the base
1. Place the Display face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2. Attach bases to the bottom of the display
then screw them.
5
2. Setting up the Display
Connecting to your PC
8
9
10
1
7
DP IN2
DP IN1
MHL-HDMI1 MHL-HDMI2
23
4
5
6
1 Kensington anti-theft lock
2 Earphone jack
3 Audio input
4 VGA input
5 DP input
6 MHL-HDMI input
7 USB upstream
8 USB downtream
9 USB fast charger
10 AC Power input
Connect to PC
1. Connect the power cord to the back of
theDisplayrmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the Display signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your Display into a nearby outlet.
5. Turn on your computer and Display. If the
Display displays an image, installation is
complete.
6
2. Setting up the Display
2.2 Operating the Display
Description of the control buttons
Switch display's power ON or
OFF.
Access the OSD menu
.
ConrmtheOSDadjustment.
User preference key. Customize
your own preference function
from OSD to become the “user
key”.
Adjust the OSD menu.
PIP/PBP 2Win/PBP 3Win/PBP
4Win/Swap/Off
Adjust the OSD menu.
SmartImage hot key. There
are7modestoselect:Ofce,
Photo, Movie, Game, Economy,
SmartUniformity, Off.
Return to previous OSD level.
Customize your own “USER” key
“USER” allows you to setup your favorite function
buttons.
1. Toggle to the right to enter OSD menu
screen.
2. Toggle to the up or down to select main
menu [OSD Settings], then toggle to the
righttoconrm.
3. Toggle to the up or down to select [User
Key],thentoggletotherighttoconrm.
4. Toggle to the up or down to select your
preferred function : [Audio Source],
[Volume], [Input].
5. Toggletotherighttoconrmyourselection.
Now you can toggle the button to the down [User
Key] directly on the rear cover. Only your pre-
selected function will appear for quick access.
7
2. Setting up the Display
For example, if you selected [Audio Source] as
the function, toggle down , the [Audio Source]
menu appears.
U
Independent audio playback, regardless of
video input
Your Philips Display can play the audio source
independently under PIP / PBP mode, regardless
of which video input. For example, you can
play your MP3 player from the audio source
connected to the [Audio In] port of this Display,
and still watch your video source connected
from [HDMI], [DisplayPort].
1. Toggle to the right to enter OSD menu
screen.
PIP/PBP
Audio
Picture
Input
Color
Volume
Stand-Alone
Mute
Audio Source
Audio In
MHL-HDMI1
2. Toggle to the up and down to select main
menu [Audio], then toggle to the right to
conrm.
3. Toggle to the up and down to select
[Audio Source], then toggle to the right to
conrm.
4. Toggle to the up and down to select your
preferred audio source: [Audio In], [MHL-
HDMI1], [MHL-HDMI2], [DisplayPort1],
[DisplayPort2].
5. Toggletotherighttoconrmyour
selection.
Note
The next time you turn on this Display, it will by
default select the audio source you previously
selected. In case you want to change it, you will
have to go through the selection steps again to
select your new preferred audio source as the
default.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-ScreenDisplay(OSD)isafeatureinall
Philips LCD Displays. It allows an end user to
adjust screen performance or select functions
of the Displays directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
DisplayPort1
MHL-HDMI2
MHL-HDMI1
VGA
Color
Audio
PIP/PBP
Picture
Input
DisplayPort2
Basic and simple instruction on the control
keys
To access the OSD menu on this Philips Display
simply use the single toggle button on the
backside of the Display bezel. The single button
operates like a joystick. To move the cursor,
simply toggle the button in four directions.
Press the button to select desired option.
8
2. Setting up the Display
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
Audio
PIP/PBP
Horizontal
Vertical
Transparency
OSD Time Out
Auto
V. Position
Phase
Clock
Color Temperature
sRGB
User Dene
H. Position
Resolution Notication
Reset
Information
DisplayPort
SmartResponse
Picture Format
SmartContrast
Gamma
Pixel Orbiting
Over Scan
Contrast
Brightness
Volume
Mute
Audio Source
Stand-Alone
PIP Position
PIP/PBP Mode
Swap
PIP Size
Sub Win1 Input
Sub Win2 Input
Sub Win3 Input
User key
0~100
0~100
O, 1, 2, 3, 4
5, 10, 20, 30, 60
0~100
0~100
0~100
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0~100
On, O
Yes, No
1.1, 1.2
Audio Source, Volume, Input
0~100
On, O
On, O
0~100
On, O
Audio In, MHL-HDMI1, MHL-HDMI2, DisplayPort1,
DisplayPort2
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Wide screen, 4:3, 1:1
On, O
Small, Middle, Large
Top-Right, Top-Left, Bottom-Right, Bottom-Left
VGA, MHL-HDMI1, MHL-HDMI2, DisplayPort1, DisplayPort2
VGA, MHL-HDMI1, MHL-HDMI2, DisplayPort1, DisplayPort2
VGA, MHL-HDMI1, MHL-HDMI2, DisplayPort1, DisplayPort2
O, PIP, PBP 2Win, PBP 3Win, PBP 4Win
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brasil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська,
简体中文, 繁體中文, 日本語, 한국어
MHL-HDMI1
MHL-HDMI2
DisplayPort1
DisplayPort2
VGA
Sharpness 0~100
MHL-HDMI1 1.4, 2.0
MHL-HDMI2 1.4, 2.0
Resolutionnotication
This Display is designed for optimal performance
at its native resolution,
3840 x 2160 @ 60 Hz. When the Display is
powered on at a different resolution, an alert is
displayed on screen: Use
3840 x 2160 @ 60 Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD
(OnScreenDisplay)menu.
9
2. Setting up the Display
2.3 MultiView
What is it?
Multiview enables active variety connect and
view so that you can work with multiple
devices like PC and Notebook side-by-side
simultaneously, making complex multi-tasking
work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience a world
of connectivity in a comfortable way in the
ofceorathome.Withthisdisplay,youcan
conveniently enjoy multiple content sources at
one screen. For example: You may want to keep
an eye on the live news video feed with audio
in the small window, while working on your
latestblog,oryoumaywanttoeditanExcelle
from your Ultrabook, while logged into secured
companyintranettoaccesslesfromadesktop.
How to enable MultiView by hotkey?
1. Toggle the button to up on the back cover.
2. The MultiView selection menu appears.
Toggle up or down to select.
PBP 2Win
PBP 3Win
PBP 4Win
Swap
Off
PIP
Multi View
P
3. Toggletotherighttoconrmyour
selection.
How to enable MultiView by OSD menu?
MultiView function can also be selected in OSD
menu.
1. Toggle to the right to enter OSD Menu
Screen.
PIP/PBP
Audio
Picture
Input
Color
PIP / PBP Mode
Sub Win1 Input
Sub Win2 Input
PIP Size
Sub Win3 Input
Swap
PIP Position
Off
PIP
PBP 2Win
PBP 3Win
PBP 4Win
2. Toggle to the up or down to select main
menu [PIP / PBP], then toggle to the right
toconrm.
3. Toggle to the up or down to select [PIP /
PBP Mode], then toggle to the right.
4. Toggle to the up or down to select [Off],
[PIP], [PBP 2Win], [PBP 3Win] or [PBP
4Win], then toggle to the right.
5. Now you can move backward to set the
[Off], [PIP], [PBP 2Win], [PBP 3Win] or
[PBP 4Win].
6. Toggletotherighttoconrmyour
selection.
10
2. Setting up the Display
MultiView in OSD menu
• PIP / PBP Mode: There are five modes for
MultiView: [Off], [PIP], [PBP 2Win], [PBP
3Win] and [PBP 4Win].
[PIP]: Picture in Picture
Open up a sub-window side-
by-side of other signal source.
B
A (main)
When the sub source is not
detected:
B
A (main)
[PBP 2Win]: Picture by Picture
Open up a sub-window
side-by-side of other signal
sources. BA (main)
When the sub source is not
detected. A (main)
[PBP 3Win]: Picture by Picture
Open up two sub-windows
of other sources. B
C
A (main)
When the sub sources are
not detected. A (main)
[PBP 4Win]: Picture by Picture
Open up three sub-windows
of other signal sources. B
DC
A (main)
When the sub sources are
not detected. A (main)
Note
The black strip shows on the top and the
bottom of the screen for the correct aspect
ratio when in the PBP mode.
• PIP Size: When PIP is activated, there are
three sub-window sizes to choose: [Small],
[Middle], [Large].
B
A (main)
Small
Middle
Large
• PIP Position: When PIP is activated, there
are four sub-window positions to choose.
Top-Right Bottom-Right
B
A (main) A (main)
B
Top-Left Bottom-Left
11
2. Setting up the Display
B
A (main) A (main)
B
• Swap: The main picture source and the sub
picture source swapped on the display.
Swap A and B source in [PIP] mode:
B
A (main) ↔ B (main)
A
• Off: Stop MultiView function.
Note
1. When you do the SWAP function, the video
and its audio source will swap at the same
time. (Refer to page <7> “Independent audio
playback, regardless of video input” for more
detail.)
2. When enable Multiview by interlace timing (
i-timing),thesub-windowsdisplaymayicker.
Please change sub-window signal source to be
progressivetiming(P-timing).
2.4 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the Display base,
please follow the instructions below to avoid
any possible damage or injury.
1. Place the Display face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Loosen the assembly screws, then detach
the bases from the Display.
1
Note
This Display accepts a 200mm x 200mm
VESA-Compliant mounting interface.
200mm
200mm
12
2. Setting up the Display
2.5 MHL(MobileHigh-Denition
Link) introduction
What is it?
MobileHighDenitionLink(MHL)isamobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-denitiondisplays.
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.
How do I use the MHL function?
To use the MHL function, you need an MHL-
Certiedmobiledevice.TondalistofMHL-
certieddevices,visittheofcialMHLwebsite
(http://www.mhlconsortium.org)
YoualsoneedaoptionalMHLcertiedspecial
cable in order to use this function.
How does it work? (how do I connect?)
Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the Display side.
You are now ready to view the images on your
big screen display and operate all function on
youthemobiledevicesuchasinternetsurng,
game playing, photo browsing…etc. if your
Display has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
MHL
MHL-HDMI
Note
• The port marked [MHL-HDMI] is the
only port on the Display that supports
the MHL function when the MHL cable is
used. Note that the MHL certified cable is
different than a standard HDMI cable.
• A mobile device with MHL certification
must be purchased separately
• You may have to manually switch the
Display to MHL-HDMI mode in order
to activate the Display, if you have other
devices already working and connected to
available inputs
• Standby/Off energy saving of ErP is
not ap plicable for the MHL charging
functionality
• This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work with other brand MHL
devices. Note that this is not a fault of this
Philips display.
13
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Display performance.
Why do I need it?
You want a Display that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Display viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the SamrtImage
on screen display.
2. Toggle to the up or down to select
betweenOfce,photo,Movie,Game,
Economy, SmartUniformity and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds or
you can also toggle to the left to make
conrmation.
Therearesevenmodestoselect:Ofce,Photo,
Movie, Game, Economy, SmartUniformity and
Off.
Photo
Movie
Game
Economy
SmartUniformity
ff
Office
SmartImage
• Office:Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
14
3. Image Optimization
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo:This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie:Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
• Game:Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy:Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• SmartUniformity: Fluctuations in brightness
on different parts of a screen are a
common phenomenon among LCD
Displays. Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display uniformity
is increased to above 95%. This produces
more consistent and true images.
• Off:No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Display's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readabletextforofcework.Byreducingyour
Display's power consumption, you save on
energy costs and extend the lifetime of your
Display.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
15
4. Technical Specications
4. Technical Specifications
Picture/Display
Display Panel Type IPS LCD
Backlight W-LED system
Panel Size 42.51"(108cm)
Aspect Ratio 16:9
SmartContrast(typ.) 50,000,000:1
ResponseTime(typ.) 8ms(GtG)
SmartResponse(typ.) 5ms(GtG)
Optimum Resolution
VGA: 1920 x 1080 @ 60Hz
HDMI 2.0: 3840 x 2160 @ 60Hz
HDMI 1.4: 3840 x 2160 @ 30Hz
DisplayPort: 3840 x 2160 @ 60Hz,
Viewing Angle 178°(H)/178°(V)@C/R>20
Picture Enhancement SmartImage
Display Colors 1.07G
Vertical Refresh Rate 56-80Hz(VGA)
23-80Hz(HDMI/DisplayPort)
Horizontal Frequency 30-99KHz(VGA/HDMI)
30-160KHz(DisplayPort)
sRGB YES
Connectivity
Signal Input VGA(Analog),DisplayPort1.2x2,MHL-HDMI(2.0)x2
USB USB 3.0×4 including 1×fast charging
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in,headphone out
Convenience
Built-in speaker 7 W x 2
MultiView PIP(2xdevices),PBP(4xdevices)
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish,Czech,Ukranian,SimpliedChinese,TraditionalChinese,
Japanese, Korean
Other Convenience VESAmount(200×200mm),KensingtonLock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
Power
On Mode 100W(typ.),165W(max.)
Sleep(Standby) <0.5W(typ.)
Off <0.4W(typ.)
Off(ACswitch) 0 W
OnMode(ECOmode) 46.5W(typ.)
16
4. Technical Specications
Power Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 100W(typ.) 99.8W(typ.) 99.9W(typ.)
Sleep(Standby) <0.5W(typ.) <0.5W(typ.) <0.5W(typ.)
Off <0.4W(typ.) <0.4W(typ.) <0.4W(typ.)
Off(ACswitch) 0 W
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 341.3 BTU/hr
(typ.)
340.6 BTU/hr
(typ.) 341BTU/hr(typ.)
Sleep(Standby) <1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
Off <1.37 BTU/hr
(typ.)
<1.37 BTU/hr
(typ.)
<1.37 BTU/hr
(typ.)
Off(ACswitch) 0 BTU/hr
Power LED indicator Onmode:White,Standby/Sleepmode:White(blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Dimensions
Productwithstand(WxHxD) 968 x 630 x 259 mm
Product without stand
(WxHxD) 968 x 562 x 82 mm
Weight
Product with stand 9.72 kg
Product without stand 9.40 kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Relative humidity (operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental
ROHS YES
Packaging 100% recyclable
SpecicSubstances 100% PVC BFR free housing
Compliance and standards
17
4. Technical Specications
Regulatory Approvals
CCC,CECP,WEEE,KCC,PSE,VCCI,J-MOSS,BSMI,
SEMKO,RCM,CE,FCC Doc,EAC,cULus, TUV ISO9241-
307,PSB,KCC, E-standby,SASO,CB,China RoHS, UKRAINIAN,
Kuwait KUCAS, ICES-003
Cabinet
Color Black
Finish glossy and texture
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latestversionofleaet.
2. SmartresponsetimeistheoptimumvaluefromeitherGtGorGtG(BW)tests.
18
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
1920x1080@60Hz(analoginput)
3840x2160@60Hz(digitalinput)
Recommended Resolution
3840x2160@60Hz(digitalinput)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
67.50 3840 x 2160 30.00
135.00 3840 x 2160 60.00
Video Timing
Resolution V. freq (Hz)
640 x 480p 60Hz 4:3
720x 480p 60Hz 4:3
720 x 480p 60Hz 16:9
1280x 720p 60Hz
1920x 1080i 60Hz
1920x 1080p 60Hz
720 x 576p 50Hz 4:3
720 x 576p 50Hz 16:9
1280x 720p 50Hz
1920 x 1080i 50Hz
1920 x 1080p 50Hz
Note
1. Please notice that your display works best
at native resolution of 3840 x 2160 @
60Hz. For best display quality, please follow
this resolution recommendation.
Recommended resolution
VGA: 1920 x 1080 @ 60Hz
HDMI 1.4: 3840 x 2160 @ 30Hz,
HDMI 2.0: 3840 x 2160 @ 60Hz,
DP v1.1: 3840 x 2160 @ 30Hz,
DP v1.2: 3840 x 2160 @ 60Hz,
MHL 2.0: 1920 x 1080 @ 60Hz,
19
4. Technical Specications
2. The factory default setting DisplayPort v1.1
supports to the resolution 3840 x 2160 @
30Hz.
For optimized resolution 3840 x 2160
@ 60Hz, please enter to OSD menu and
change the setting to DisplayPort v1.2,
also please make sure your graphic card
supports DisplayPort v1.2.
Setting path: [OSD] / [Setup] / [DisplayPort]
/ [1.1, 1.2].
3. MHL-HDMI 1.4/2.0 setting: The factory
default setting is at MHL-HDMI 1.4,which
supports most Blu-Ray/DVD players on
the market.You can change the setting to
MHL-HDMI 2.0, if your Blu-Ray/DVD player
supports it.
Setting Path:[OSD]/[Setup]/[MHL-HDMI1/
MHL-HDMI2]/[1.4,2.0]
20
4. Technical Specications
4. If you feel the texts in your display is a little fade away, you can adjust your fonts setting in your PC/
Notebook as following steps.
Step 1: Control panel/All Control Panel Items/Fonts
Step 2: Adjust Clear Type Text
Step 3: Uncheck "Clear Type"
21
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the Display can
automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
PowerManagementDenition
VESA Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Ye s 100W(typ.)
165W(max.) White
Sleep
(Standby) OFF No No 0.5W(typ.) White
(blink)
Off
(ACswitch) OFF - - 0W(typ.) OFF
The following setup is used to measure power
consumption on this Display.
• Native resolution: 3840 x 2160
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
22
6. Regulatory Infomation
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips Displays safe to use
throughout its life cycle.
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011+A2:2013 (Safety
requirement of Information Technology
Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
InformationTechnologyEquipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(LimitsforHarmonicCurrentEmission).
• EN61000-3-3:2008 (Limitation of Voltage
FluctuationandFlicker).
• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restrictionofhazardoussubstances)
• EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurementoflowpowerconsumption)
following provisions of directives applicable
• 2006/95/EC(LowVoltageDirective).
• 2004/108/EC(EMCDirective).
• 2009/125/EC (ErP, Energy-related Product
Directive, EC No. 1275/2008 and 642/2009
Implementing)
• 2011/65/EU(RoHSDirective)andis
produced by a manufacturing organization
on ISO9000 level
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methodsforelectronicvisualdisplays).
23
6. Regulatory Infomation
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Changesormodicationsnotexpressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the Display when connecting this Display
to a computer device.
Topreventdamagewhichmayresultinreor
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:(1)thisdevicemaynotcauseharmful
interference,and(2)thisdevicemustacceptany
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
24
6. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutesmodicationsn'ayantpasreçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
PolishCenterforTestingandCertication
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prongsocket).Allequipmentthatworks
together(computer,Display,printer,andsoon)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominalvaluenolargerthan16amperes(A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Aprotectionmark"B"conrmsthatthe
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
25
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farb Display entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
AufderRückwanddesGerätesbendetsich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III¤5Abs.4derRöntgenverordnungerfülltsind.
Damit Ihr Display immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringemZeichenkontrastwärendieFolge).
Der arbeitsplatzbezogene Schalldruckpegel
nachDIN45635beträgt70dB(A)oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
EU Energy Label
The European Energy Label informs you on
theenergyefciencyclassofthisproduct.
Thegreenertheenergyefciencyclassofthis
product is the lower the energy it consumes.
Onthelabel,youcanndtheenergyefciency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
26
6. Regulatory Infomation
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
E-Waste Declaration for India
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
http://www.india.philips.com/about/sustainability/
recycling/index.page
Information for U.K. only
WARNING - THIS APPLIANCE MUST BE
EARTHED.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. Retit the fuse cover.
Ifthettedplugisnotsuitableforyoursocket
outlets, it should be cut off and an appropriate
3-pinplugttedinitsplace.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
(A)
(B)
27
6. Regulatory Infomation
How to connect a plug
The wires in the mains lead are coloured in
accordance with the following code:
BLUE-“NEUTRAL”(“N”)
BROWN-“LIVE”(“L”)
GREEN&YELLOW-“EARTH”(“E”)
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
-
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
根据中国大陆《电子电气产品有害物质限制使用
标识要求》（也称为中国大陆 RoHS），以下部分
列出了本产品中可能包含的有害物质的名称和含
量。
部件名称
有害物质
铅
（Pb）
汞
（Hg）
镉
（Cd）
六价铬
（Cr
（VI））
多溴联苯
（PBB）
多溴二
苯醚
（PBDE）
外壳 ○ ○ ○ ○ ○ ○
液晶显示屏 ×○ ○ ○ ○ ○
电路板组件
*
×○ ○ ○ ○ ○
电源适配器 ×○ ○ ○ ○ ○
电源线 /连
接线
×○ ○ ○ ○ ○
本表格依据 SJ/T 11364 的规定编制。
* ： 电路板组件包括印刷电路板及其构成的零部件，如电阻、
电容、集成电路、连接器等。
○： 表示该有害物质在该部件所有均质材料中的含量均在 GB/T
26572 规定的限量要求以下。
×： 表示该有害物质至少在该部件的某一均质材料中的含量超
出 GB/T 26572 规定的限量要求。
备注：以上“×”的部件中，部分含有有害物质超过是由于目
前行业技术水平所限，暂时无法实现替代或减量化。
环保使用期限
电子电气产品有害物质限制使用标识要求说明：
该电子电气产品含有某些有害物质，在环保使用
期限内可以放心使用，超过环保使用期限之后应
该进入回收循环系统。
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。
28
6. Regulatory Infomation
Turkish RoHS
TürkiyeCumhuriyeti:EEEYönetmeliğineUygundur
( 土耳其共和国 : 符合 EEE 法规 )
Ukraine RoHS
Обладнання відповідає вимогам Технічного
регламенту щодо обмеження використання
деяких небезпечних речовин в електричному
та електронному обладнанні, затвердженого
постановою Кабінету Міністрів України від 3
грудня 2008 № 1057
( 此产品符合由乌克兰内阁决议生效的技术法规：
No.1057, 2008 年12 月3 日，为关于电子电气
产品的危险物质管控的法规 )
VCCI-B
この装置は、クラス B 情報技術装置です。
この装置は、家庭環境で使用することを
目的としていますが、この装置がラジオ
やテレビジョン受信機に近接して使用さ
れると、受信障害を引き起こすことがあ
ります。
取扱説明書に従って正しい取り扱いをし
て下さい。
粗分類
化学物質表
Pb Hg Cd Cr6+ PBBs PBDEs
前面ベゼル O O O O O O
背面カバー O O O O O O
スタンド O O O O O O
LCD パネル
WLED 適用除
外の O O O O O
CCFL 適用除
外の
適用除
外の O O O O
PCBA 適用除
外の O O O O O
ケーブル & ワイヤ 適用除
外の O O O O O
リモコン 適用除
外の O O O O O
*：PCBA はベア印刷回路基板、で構成され、はんだ付けおよび抵抗器、コ
ンデンサ、アレー、コネクタ、チップなど、その表面実装エレメントで構
成されます。
注 1: 「O」は、計算される物質の含有率が参照含有率を超えていないこと
を示します。
注 2: 「適用除外」項目は、特定の化学物質が JIS C 0950 の規格により適
用除外とされた項目に対応することを意味します。
JIS C 0950
29
7. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Displays Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Display panels
usedinatpanelDisplays are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any Display with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
thedifferenttypesofpixeldefectsanddenes
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Display panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a Display may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Display displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green+Blue=Cyan(LightBlue)
Threeadjacentlitsubpixels(onewhitepixel).
30
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Display displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
morenoticeable,Philipsalsospeciestolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFTDisplaypanelinaPhilipsatpanelDisplay
must have pixel or sub pixel defects exceeding
the tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 0
3adjacentlitsubpixels(onewhitepixel) 0
Total bright dot defects of all types 10
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 8 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >=20mm
Total black dot defects of all types 10 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 12 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This Display is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliancetestmethodsforelectronicvisualdisplays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
InternationalOrganisationforStandardisation(ISO)per:2008-11-13.
31
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar
days of your original purchase date. During the extended warranty period, the service includes pickup,
repair and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer
care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty Period • Total Warranty Period
• Depend on
different Regions
• + 1 Year • Local Standard warranty period +1
• + 2 Years • Local Standard warranty period +2
• + 3 Years • Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP HotlineNumber Price OpeningHours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
32
7. Customer care and warranty
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for China:
Country Callcenter Consumercarenumber
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Callcenter Consumercarenumber
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
33
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Callcenter CSP Consumercarenumber
Belarus NA IBA +375 17 217 3386
+375 17 217 3389
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA MR Service Ltd +385 (01) 640 1111
Czech Rep. NA Asupport 420 272 188 300
Estonia NA FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia NA Esabi +995 322 91 34 71
Hungary NA Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan NA Classic Service I.I.c. +7 727 3097515
Latvia NA ServiceNet LV +371 67460399
+371 27260399
Lithuania NA UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia NA AMC +389 2 3125097
Moldova NA Comel +37322224035
Romania NA Skin +40 21 2101969
Russia NA CPS +7 (495) 645 6746
Serbia&Montenegro NA Kim Tec d.o.o. +381 11 20 70 684
Slovakia NA Datalan Service +421 2 49207155
Slovenia NA PC H.and +386 1 530 08 24
the republic of Belarus NA ServiceBy + 375 17 284 0203
Turkey NA Tecpro +90 212 444 4 832
Ukraine NA Topaz +38044 525 64 95
Ukraine NA Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Callcenter Consumercarenumber
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
34
7. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumercarenumber Openinghours
Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte Ltd
(Philips Consumer Care
Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System Co.,
Ltd. (662) 934-5498 Mon.~Fri. 8:30am~05:30pm
South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
+84 8 38248007 Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00
Philippines EA Global Supply Chain
Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private Enterprise
Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター・サ
ポ ートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
35
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
Display.
• First, ensure that the power button on the
front of the Display is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the Display cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the Display cable is properly
connected to your computer. (Also refer to
theQuickStartGuide).
• Check to see if the Display cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the Display from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Verticalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
36
8. Troubleshooting & FAQs
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your Display
unattended.
• Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as Display’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 General FAQs
Q1: When I install my Display what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
Display: 3840 x 2160 @ 60 Hz.
• Unplug all cables, then connect your PC to
the Display that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 3840 x
2160 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 3840
x 2160 @ 60 Hz.
• Shut down your computer, disconnect your
old Display and reconnect your Philips LCD
Display.
• Turn on your Display and then turn on
your PC.
Q2: What is the recommended refresh
rate for LCD Display?
Ans.: Recommended refresh rate in LCD
Displays is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
37
8. Troubleshooting & FAQs
Q3: Whatarethe.infand.icmleson
the user manual? How do I install the
drivers (.inf and .icm)?
Ans.: Thesearethedriverlesforyour
Display. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for Display
drivers(.infand.icmles)oradriver
diskwhenyourstinstallyourDisplay.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
Display together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
Display adjustments via OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the original
factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the Display, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please
use isopropyl alcohol. Do not use
other solvents such as ethyl alcohol,
ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my
Display?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display)menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, Displays, printers, scanners,
etc).
3. UserDene:Theusercanchoosehis/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolutescale,(degreesKelvin).LowerKevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD Display to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD Displays are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Display to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips LCD Displays Plug-and-
Play?
Ans.: Yes, the Displays are Plug-and-Play
compatible with Windows 10/8.1/8/7.
38
8. Troubleshooting & FAQs
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your Display
unattended.
Always activate a periodic screen
refresh application if your LCD Display
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD Display works best at its
native resolution of 3840 x 2160 @
60 Hz. For best display, please use this
resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10 seconds
to unlock/lock the hot key, by doing so,
your Display pops out “Attention” to
show the unlock/lock status as shown
below illustrators.
Attention
Display control unlocked
Attention
Display control locked
Q14: Why the fonts are indisctinct?
Ans.: please follow the process on page 21
to improve it.
39
8. Troubleshooting & FAQs
8.3 Multiview FAQs
Q1: Can I enlarge the PIP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large]. You can press to
enter OSD menu. Select your preferred
[PIP Size] option from the [PIP / PBP]
main menu.
Q2: How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardlessofthevideosourceinput),
you can press to enter OSD menu.
Select your preferred [Audio Source]
option from the [Audio] main menu.
Please note that the next time you
turn on your Display, the Display will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
U
Q3: Whythesub-windowsickerswhenI
enable PIP/PBP.
Ans: It’s because the sub-windows video
sourceisinterlacetiming(i-timing),
please change sub-window signal source
tobeprogressivetiming(P-timing).
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specicationsaresubjecttochangewithoutnotice.
Version: BDM4350E1T