Philips HX6911/02 User Manual
Displayed below is the user manual for HX6911/02 by Philips which is a product in the Electric Toothbrushes category. This manual has pages.
4235.020.2275.6.indd 1 29-09-09 09:20
The contents of the box will vary based on the model purchased.
4235.020.2275.6.indd 2 29-09-09 09:20
4235.020.2275.6.indd 3 29-09-09 09:20
READ ALL INSTRUCTIONS BEFORE USE
Read this user manual carefully before you use the appliance and save it for
To reduce the risk of electrocution:
1 Do not place or store product where it can fall or be pulled into a tub
2 Do not place in or drop into water or other liquid.
3 Do not reach for a product that has fallen into water. Unplug
4 Do not use while bathing.
To reduce the risk of burns, electrocution, re or injury to persons:
1 DO NOT plug into an outlet with a voltage other than specied on
the bottom of the charger. This product is designed to operate within
a range of 100 to 240 volts. Voltage converters DO NOT guarantee
2 Never force the plug into an outlet; if it does not easily t into the
outlet, discontinue use.
3 Discontinue use if this product appears damaged in any way (brush
head, handle, charger). This product contains no serviceable parts. Refer
to chapter ‘Guarantee and service’ if your Sonicare no longer works
properly or needs repair.
4 Never use the charger if it has a damaged cord or plug.
5 Keep cord away from heated surfaces.
6 Do not use the charger outdoors.
7 Do not use the charger if dropped into water.
8 Avoid using a brush head with crushed or bent bristles. Damaged
bristles may break off while brushing. Replace the brush head
with a new one every 3 months or sooner if signs of wear appear.
Inappropriate cleaning may cause bristle damage. (See chapter
9 This product is designed to clean your teeth, gums and tongue only.
Use this product only for its intended use as described in this booklet.
Discontinue use of this product and contact a physician/dentist if
discomfort or pain is experienced.
10 This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for
11 Children should be supervised to ensure that they do not play with the
12 Sonicare is a personal care device and is not intended for use on
multiple patients in a dental ofce or institution.
13 Do not use attachments other than those recommended by the
14 If your toothpaste includes peroxide, baking soda or other bicarbonate
4235.020.2275.6.indd 4 29-09-09 09:20
(common in whitening toothpastes), thoroughly clean your brush head
and handle with soap and water after each use. Otherwise plastic
cracking may occur.
15 To avoid damage to the product, do not place the brush head, handle,
charger or charger covers in the dishwasher for cleaning.
16 Discontinue use of the sanitizer if the UV light bulb remains on when
the door is open. UV light can be harmful to the human eye and skin.
Keep the sanitizer out of the reach of children at all times.
17 Do not operate the UV sanitizer without the protective screen in place
to avoid contact with hot bulb.
18 The UV light bulb is hot during and immediately after the sanitizing
cycle. Do not touch the UV light bulb when it is hot.
19 Do not operate the UV sanitizer where aerosol (spray) products are
being used or where oxygen is being administered.
1 Consult your dental professional before you use this product if you
have had oral or gum surgery in the previous 2 months.
2 Contact your dental professional if excessive bleeding occurs after
using this product or bleeding continues to occur after 1 week of use.
3 If you have a pacemaker or other implanted device contact your
physician or the device manufacturer prior to use.
4 Sonicare has been tested and is compliant with safety standards for
5 Consult your physician prior to using the Sonicare if you have medical
A Hygienic travel cap
B Brush head
C Interchangeable color code ring
D Handle with soft grip
E Power on/off button
F Personalized brushing button
G Brushing modes
H Brushing routines
I Deluxe recharge gauge
J Deluxe charger
K Charger cover with brush head holder (select models)
L Travel charger (select models)
M Charger base with cord wrap (select models)
N UV sanitizer with integrated charger and cord wrap (select models)
- Not shown: UV light bulb
- Not shown: Sanitizer drip tray
- Not shown: Protective screen for UV light bulb
Note: The contents of the box will vary based on model purchased
4235.020.2275.6.indd 5 29-09-09 09:20
Sonicare brush heads come with interchangeable color code rings to
identify your brush head.
To change the color code ring:
1 Pull the color code ring from the bottom of the brush head.
2 Install a new ring by slipping one edge of the new ring over the
bottom of the brush head. Then press down on the other side to
snap the ring in place.
1 Align the brush head so the bristles face the front of the handle.
2 Firmly press the brush head down on the metal shaft until it stops.
Note: There is a small gap between the color code ring and the handle.
1 Plug the charger into a live outlet.
2 Place the handle on the charger.
,The ashing light on the battery gauge indicates that the toothbrush
Indicates amount of charge left in battery
- 3 green LEDs: 75-100%
- 2 green LEDs: 50-74%
- 1 green LED: 25-49%
- 1 ashing yellow LED: less than 25%
Note: If the battery charge of your Sonicare is low, you hear 3 beeps and 1
LED on the recharge gauge ashes yellow for 30 seconds after the 2-minute
4235.020.2275.6.indd 6 29-09-09 09:20
Note: To keep the battery fully charged at all times, you may keep your
Sonicare on the charger when not in use. It takes at least 24 hours to fully
charge the battery.
1 Wet the bristles and apply a small amount of toothpaste.
2 Place the toothbrush bristles against the teeth at a slight angle
towards the gumline.
3 Press the power on/off button to turn on the Sonicare.
4 Apply light pressure to maximize Sonicare’s effectiveness and let the
Sonicare toothbrush do the brushing for you.
5 Gently move the brush head slowly across the teeth in a small back
and forth motion so the longer bristles reach between your teeth.
Continue this motion throughout your brushing cycle.
Note: To make sure you brush evenly throughout the mouth, divide your mouth
into 4 sections using the Quadpacer® feature (see chapter ‘Features’).
6 Begin brushing in section 1 (outside top teeth) and brush for 30
seconds before moving to section 2 (inside top teeth). Continue
brushing in section 3 (outside bottom teeth) and brush for 30
seconds before moving to section 4 (inside bottom teeth).
7 After you have completed the brushing cycle, you can
spend additional time brushing the chewing surfaces of your teeth
and areas where staining occurs. You may also brush your tongue,
with the toothbrush turned on or off, as you prefer.
Your Sonicare is safe to use on:
- Braces (brush heads wear out sooner when used on braces)
- Dental restorations (llings, crowns, veneers)
Sonicare automatically starts in the default Clean mode. To personalize
1 Prior to turning on the Sonicare, press the Personalized Brushing
button to toggle between modes and routines.
,The green LED indicates selected mode or routine.
Note: When the toothbrush is turned on, you can switch between modes but
not between routines. Routines should be selected prior to brushing.
Standard mode for superior teeth cleaning.
4235.020.2275.6.indd 7 29-09-09 09:21
Gentle, yet thorough cleaning for sensitive gums and teeth.
Gentle gum stimulation.
1-minute brushing cycle in the Clean mode, for a quick clean. You hear the
Quadpacer signal at 15-second intervals.
3-minute brushing cycle that combines the Clean and Massage modes in
one routine for a thorough mouth clean. There are 30 seconds of Clean
mode and 15 seconds of Massage mode for each of the 4 sections of your
mouth. You will hear the Quadpacer signal at 45 second intervals.
- This Sonicare model comes with the Easy-start® feature activated.
- The Easy-start feature gently increases power over the rst 14
brushings to ease into the Sonicare experience.
Note: Each of the rst 14 brushings must be at least 1 minute in length to
properly move through the Easy-start ramp-up cycle.
1 Attach your brush head to the handle.
2 Place the handle in the plugged-in charger.
- To deactivate Easy-start:
Press and hold the power button for 5 seconds. You hear 1 beep to
indicate that the Easy-start feature has been deactivated.
- To activate Easy-start:
Press and hold the power button for 5 seconds. You hear 2 beeps to
indicate that the Easy-start feature has been activated.
Note: Using the Easy-start feature beyond the initial ramp-up period is not
recommended and reduces Sonicare’s effectiveness in removing plaque.
The Smartimer® indicates that your brushing cycle is complete by
automatically turning off the toothbrush at the end of the brushing cycle.
Dental professionals recommend brushing no less than 2 minutes twice a
4235.020.2275.6.indd 8 29-09-09 09:21
- The Quadpacer® is an interval timer that has a short beep and pause
to remind you to brush the 4 sections of your mouth. Depending
on the brushing mode or brushing routine you have selected, the
Quadpacer beeps at different intervals during the brushing cycle.
See the “Brushing instructions” and “Personalizing your brushing
The Quadpacer feature on this model has been activated. To deactivate or
reactivate the Quadpacer feature:
1 Place the handle with a brush head attached in the plugged-in
2 Press and hold the Personalized brushing button until:
A You hear 1 beep to indicate the Quadpacer has been deactivated.
B You hear 2 beeps to indicate the Quadpacer has been activated.
Note: The Quadpacer feature cannot be deactivated on the pre-programmed
Go Care and Max Care brushing routines.
If your model includes the deluxe charger cover and base, the travel
charger is pre-installed inside the cover. If you want to shorten the power
cord, you can store excess cord in the cord wrap feature built into the
1 To separate the charger cover from the charger base, press the two
gray snap bars on the charger base and pull the white charger cover
2 Wrap excess power cord around the gray charger base as shown in
the picture. Be sure to wrap the cord on the inside of the two snap
3 When you have stored the excess cord, guide the power cord
through the small groove in the rear of the gray charger base.
4 Reattach the charger cover by pressing it down over the charger
base until it snaps into place.
Tip: For extra convenience during travel, you can remove the travel charger and
use it without the charger cover and charger base.
4235.020.2275.6.indd 9 29-09-09 09:21
- If your model includes the sanitizer, you can store excess cord using the
cord wrap feature built into the bottom of the sanitizer.
- With the UV sanitizer you can clean your brush head after every use.
Discontinue use of the sanitizer if the UV light bulb remains on when the
door is open or if the Philips logo is broken or missing from the sanitizer.
UV light can be harmful to the human eye and skin. This device should be
kept out of reach of children at all times.
Unplug the sanitizer and call Customer Service if the sanitizer gives off
smoke or a burning smell while it is operating.
1 After brushing, rinse the brush head and shake off excess water.
Do not place the travel cap on the brush head during sanitization.
2 To open the sanitizer door, press the door release button.
3 Place the brush head on one of the 2 pegs in the sanitizer.
- Make sure the bristles of the brush head directly face the light bulb.
Note: Only clean Sonicare ProResults brush heads in the sanitizer.
4 Make sure the sanitizer is plugged into a live outlet of appropriate
5 Close the door and press the green power on/off button once to
select the UV clean cycle.
Note: You can only turn on the sanitizer if the door is properly closed.
Note: The sanitizer stops if you open the door during the sanitizing cycle.
Note: The sanitizer cycle runs for 10 minutes and then automatically shuts off.
,The sanitizer is in operation when the blue light glows through the
Philips logo and the UV clean LED ashes slowly.
,When the sanitizing cycle is complete, the UV clean LED light turns
solid green and the sanitizer automatically shuts off.
4235.020.2275.6.indd 10 29-09-09 09:21
Do not clean the brush head, handle, travel charger, charger covers and
the UV sanitizer in the dishwasher.
1 Remove the brush head and rinse the metal shaft area with warm
Do not push on the rubber seal on the metal shaft with sharp objects, as
this may cause damage.
2 Use a damp cloth to wipe the entire surface of the handle.
1 Rinse the brush head and bristles after each use.
2 Remove the brush head from the handle and rinse the brush head
connection at least once a week with warm water.
1 Unplug the charger.
2 Use a damp cloth to wipe the surface of the charger.
Do not clean the sanitizer when the UV light bulb is hot.
For optimal effectiveness, it is recommended to clean your sanitizer weekly.
1 Unplug the sanitizer.
2 Slightly lift the drip tray and pull it out. Rinse the drip tray and wipe it
clean with a damp cloth.
3 Clean all reector surfaces with a damp cloth.
4235.020.2275.6.indd 11 29-09-09 09:21
4 Remove the protective screen in front of the UV light bulb.
To remove the screen, gently lift it up (1) and pull it out (2).
5 Remove the UV light bulb.
To remove the light bulb, grasp it and pull it out of the metal clasp.
6 Clean the protective screen and the UV light bulb with a damp cloth.
7 Reinsert the UV light bulb.
To reinsert the light bulb, align the bottom of the light bulb with the metal
clasp and push the bulb into the clasp.
8 Reinsert the protective screen.
To reinsert the screen, align the pegs on the screen with the slots on the
reective surface near the UV light bulb. Then insert the pegs into the slots
and slide down the screen to secure it in the sanitizer.
- If you are not going to use the product for an extended period of
time, unplug it from the electrical outlet, clean it and store it in a cool
and dry place away from direct sunlight. You can use the cord wrap to
store the power cord in an organized manner.
- You can store brush heads on the pegs at the back of the charger.
- Replace Sonicare brush heads every 3 months to achieve optimal
- Use only Sonicare ProResults replacement brush heads.
- Replacement UV bulbs are available through your Sonicare Customer
Service Center in North America by calling 1-800-682-7664. Outside
North America, contact your local Philips Customer Care Center.
- The rechargeable battery inside your Sonicare cannot be replaced, but
is easy to remove for recycling. At the end of product life and prior to
disposal, please remove the rechargeable battery from the handle by
following the instructions below.
- Do not throw away the appliance or the UV light bulb (bulb contains
mercury) with the normal household waste at the end of its life, but
hand it in at an ofcial collection point for recycling. By doing this, you
help to preserve the environment.
- If you have any recycling questions, contact your local waste
Please note that this process is not reversible.
- To remove the rechargeable battery, you need a at-head (standard)
screwdriver. Observe basic safety precautions when you follow the
4235.020.2275.6.indd 12 29-09-09 09:21
procedure outlined below. Be sure to protect your eyes, hands, ngers,
and the surface on which you work.
1 To deplete the rechargeable battery of any charge, remove the
handle from the charger, turn on the Sonicare and let it run until
it stops. Repeat this step until you can no longer switch on the
2 Insert a screwdriver into the slot located at the bottom of the
handle and turn counterclockwise to release the bottom cap.
3 Hold the handle upside down and push down on the shaft to release
the internal components of the handle.
4 Insert the screwdriver under the circuit board, next to the battery
connections, and twist to break the connections. Remove the circuit
board and pry the battery from the plastic carrier.
The rechargeable battery can now be recycled and the rest of the product
Philips guarantees its products for two years after the date of purchase.
Defects due to faulty materials and workmanship will be repaired or
replaced at Philips expense provided that convincing proof of purchase in
the qualifying period is provided.
Contact our Customer Service Center at 1-800-682-7664 (North
America), outside North America contact your local Philips Customer Care
Internet information: www.sonicare.com (North America) or www.philips.
com (outside North America).
What is not covered under warranty:
- Brush heads
- Damage caused by misuse, abuse, neglect, alterations or unauthorized
- Normal wear and tear, including chips, scratches, abrasions,
discoloration or fading.
- UV light bulb
4235.020.2275.6.indd 13 29-09-09 09:21
ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, SHALL BE LIMITED TO THE DURATION OF THE EXPRESS
WARRANTIES SET FORTH ABOVE. IN SOME STATES LIMITATIONS
ON DURATION OF IMPLIED WARRANTIES DO NOT APPLY.
IN NO EVENT SHALL PHILIPS OR ANY OF ITS AFFILIATED OR
SUBSIDIARY COMPANIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF
WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY
OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, WITHOUT
LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS
OF USE; THE CLAIMS OF THIRD PARTIES INCLUDING, WITHOUT
LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF
ANY SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
This chapter lists the questions most frequently asked about the appliance.
If you cannot nd the answer to your question, contact the Customer Care
Center in your country.
Why doesn’t the Sonicare
You may need to recharge the Sonicare. Charge the Sonicare for
at least 24 hours.
Make sure that your Sonicare charger is plugged into a live
electrical outlet and not into an outlet controlled by a light switch.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation
when I use Sonicare?
You may experience a slight tickling/tingling sensation when you
use Sonicare for the rst time. As you become accustomed to
brushing with Sonicare, this sensation diminishes.
The brush head chatters against
my teeth. What can I do about
To avoid this, keep the brush head properly oriented, with the
bristles placed on the gumline at a slight angle.
Why does the toothbrush seem
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature
(See chapter ‘Features’).
You may need to replace your brush head.
Why doesn’t the personalized
brushing button work during
You may have selected a brushing routine. If this is the case, the
Personalized brushing button is not active (See chapter ‘Using your
4235.020.2275.6.indd 14 29-09-09 09:21
Why doesn’t the UV sanitizer
light go on?
You may need to plug the sanitizer into a live outlet.
You may need to shut the door of the sanitizer.
You may need to replace the UV light bulb (see chapter
Why does the toothbrush seem to
lose power during brushing?
You may be in the Max Care brushing routine. If this is the case,
the routine alternates between the Clean and Massage modes
throughout the 3-minute brushing cycle. The Clean and Massage
modes have a different sound and brush movement.
Do I need a special charger if I
travel with my Sonicare?
Travel tip: the Sonicare charger and the UV sanitizer can be used
with common worldwide voltages between 100-240V AC, at
either 50 or 60Hz. A simple plug adapter is all that is required.
4235.020.2275.6.indd 15 29-09-09 09:21
For support call 1-800-682-7664
Printed in the U.S.A.
Printed on 100% recycled paper
Protected by U.S. and international patents.
Other patents pending.
© 2008 Koninklijke Philips Electronics N.V. (KPENV). All rights reserved.
PHILIPS and the Philips shield are registered trademarks of KPENV
Quadpacer, Smartimer, Easy-start, Sonicare and the Sonicare logo are
trademarks of Philips Oral Healthcare, Inc. and/or KPENV.
4235.020.2275.6.indd 16 29-09-09 09:21