Table of Contents
- Contents
- 1. Preface
- 2. Product Overview
- 3. Installation and Access
- 4. QuRouter
- 5. QuRouter Navigation
- 6. System Configuration
- 7. Network Settings
- 8. Security Settings
- 9. Troubleshooting
- 10. Glossary
- 11. Notices
QNAP QHora-301W User Manual
Displayed below is the user manual for QHora-301W by QNAP which is a product in the Wireless Routers category. This manual has pages.
Related Manuals
QHora-301W
User Guide
Document Version: 3
12/04/2022
Contents
1. Preface
About This Guide........................................................................................................................................................4
Audience..................................................................................................................................................................... 4
Document Conventions.............................................................................................................................................4
2. Product Overview
About the QHora-301W.............................................................................................................................................5
Hardware Specications............................................................................................................................................5
Software Specications............................................................................................................................................. 6
Wireless Specications.............................................................................................................................................. 7
Package Contents...................................................................................................................................................... 8
Components............................................................................................................................................................... 8
Front Panel.............................................................................................................................................................9
Rear Panel............................................................................................................................................................ 10
Safety Information...................................................................................................................................................11
3. Installation and Access
Installation Requirements...................................................................................................................................... 12
Setting Up the Router..............................................................................................................................................12
Connecting the Router to the Internet................................................................................................................. 12
Router Access........................................................................................................................................................... 14
Accessing the Router Using a Browser.............................................................................................................14
Accessing the Router Using Qnder Pro..........................................................................................................15
4. QuRouter
About QuRouter.......................................................................................................................................................16
System Requirements............................................................................................................................................. 16
Getting Started.........................................................................................................................................................16
Conguring QuRouter.............................................................................................................................................17
Enabling the Full Wireless Functionality in QuRouter.................................................................................... 19
Binding the Router with a QNAP ID..................................................................................................................19
Unbinding the Router from a QNAP ID............................................................................................................ 20
5. QuRouter Navigation
Taskbar......................................................................................................................................................................21
Dashboard................................................................................................................................................................ 22
6. System Conguration
System.......................................................................................................................................................................24
Conguring Router Operation Modes..............................................................................................................24
Conguring Access Point (AP) Mode.................................................................................................................24
Managing Event Logs......................................................................................................................................... 25
System Settings...................................................................................................................................................26
USB Settings........................................................................................................................................................ 28
Firmware...................................................................................................................................................................30
Checking for Live Updates................................................................................................................................. 30
Updating the Firmware Manually..................................................................................................................... 31
7. Network Settings
Network.................................................................................................................................................................... 32
QHora-301W User Guide
1
Changing WAN Port Congurations................................................................................................................. 32
Conguring Wide Area Network (WAN) Interface Settings............................................................................32
Conguring Local Area Network (LAN) Access and Trunk Modes.................................................................34
Locating Other QNAP Devices on the Network...............................................................................................35
VLAN..................................................................................................................................................................... 35
Static Route..........................................................................................................................................................38
Wireless/Virtual Access Points................................................................................................................................40
Virtual Access Points...........................................................................................................................................40
Conguring the Guest Wireless Network.........................................................................................................42
Wi-Fi Protected Setup (WPS).............................................................................................................................. 43
Clients........................................................................................................................................................................44
Adding a Device to the Blocked List..................................................................................................................44
Conguring a Device in the Blocked List..........................................................................................................45
Deleting a Device from the Blocked List...........................................................................................................45
SD-WAN..................................................................................................................................................................... 46
About QuWAN......................................................................................................................................................46
Conguring QuWAN Settings............................................................................................................................ 46
Accessing QuWAN Orchestrator........................................................................................................................47
Conguring the QuWAN QBelt VPN Server Settings...................................................................................... 48
QVPN......................................................................................................................................................................... 49
QVPN Server Settings......................................................................................................................................... 49
QVPN Client Settings.......................................................................................................................................... 53
Managing QVPN Logs.........................................................................................................................................55
Service Port Management...................................................................................................................................... 55
Adding a Custom Service Port........................................................................................................................... 55
Deleting a Custom Service Port.........................................................................................................................56
DDNS Settings.......................................................................................................................................................... 56
Conguring DDNS (My DDNS) Settings............................................................................................................56
Modifying the DDNS Domain Name.................................................................................................................57
8. Security Settings
Firewall...................................................................................................................................................................... 58
Adding a Firewall Rule........................................................................................................................................ 58
Conguring a Firewall Rule................................................................................................................................59
Deleting a Firewall Rule......................................................................................................................................60
Network Address Translation (NAT).......................................................................................................................60
Application Layer Gateway (ALG)...................................................................................................................... 60
Port Forwarding.................................................................................................................................................. 60
Demilitarized Zone (DMZ).................................................................................................................................. 61
Discovery Settings................................................................................................................................................... 62
Conguring Universal Plug and Play (UPnP)................................................................................................... 62
Parental Controls..................................................................................................................................................... 63
Adding a Parental Control Role......................................................................................................................... 63
Conguring a Parental Control Role.................................................................................................................64
Deleting a Parental Control Role.......................................................................................................................64
Adding a Device to a Parental Control Role..................................................................................................... 64
Deleting a Device from a Parental Control Role..............................................................................................64
Quality of Service (QoS)...........................................................................................................................................65
Conguring QoS Settings on QuWAN Orchestrator....................................................................................... 65
9. Troubleshooting
Support and Other Resources................................................................................................................................67
Testing Network Connectivity with the Ping Utility............................................................................................. 67
Testing Network Connectivity with the Traceroute Utility.................................................................................. 67
Using QNAP Remote Support to Resolve Router Issues.....................................................................................68
2
10. Glossary
myQNAPcloud.......................................................................................................................................................... 70
QNAP ID.................................................................................................................................................................... 70
Qnder Pro............................................................................................................................................................... 70
QuRouter.................................................................................................................................................................. 70
QuWAN......................................................................................................................................................................70
QuWAN Orchestrator.............................................................................................................................................. 70
11. Notices
Limited Warranty..................................................................................................................................................... 71
Disclaimer................................................................................................................................................................. 71
CE Notice...................................................................................................................................................................71
FCC Notice.................................................................................................................................................................72
Radio Equipment Directive (RED) 2014/53/EU Article 10.....................................................................................72
EU RoHS Statement................................................................................................................................................. 73
ISED Compliance Statement...................................................................................................................................73
Radiation Exposure Statement...............................................................................................................................73
UKCA Notice..............................................................................................................................................................73
QHora-301W User Guide
3
1. Preface
About This Guide
This guide provides information on the QNAP QHora-301W router and step-by-step instructions on installing
the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and network administrators. This guide assumes that the user has
a basic understanding of network, storage, and backup concepts.
Document Conventions
Symbol Description
Notes provide default conguration settings and other supplementary
information.
Important notes provide information on required conguration settings and
other critical information.
Tips provide recommendations or alternative methods of performing tasks or
conguring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
QHora-301W User Guide
Preface 4
2. Product Overview
This chapter provides basic information about the QNAP device.
About the QHora-301W
The QHora-301W is QNAP's rst 802.11ax-enabled router that comes with dual 10 GbE ports. The router
features built-in SD-WAN technology to support VPN deployment. The QHora-301W features eight internal
5dBi antennas, four 1 GbE ports, and supports wireless transfer speeds up to 3600 Mbps. You can deploy the
router as a hub or edge using QuWAN, QNAP's software dened-WAN (SD-WAN) technology.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Component QHora-301W
Processor
CPU Qualcomm® IPQ8074A Hawkeye 2
Frequency 4-core 2.2 GHz
Architecture ARM Cortex-A53
Memory 1 GB RAM
Flash memory 4 GB eMMC
Network
Gigabit network interface • 2 x 10 GbE RJ45
• 4 x 1 GbE RJ45
Antenna 8 x 5dBi internal antennas
Total power consumption 24W
External I/O Ports & Expansion Slots
USB ports 2 x USB 3.2 Gen 1 Type-A
Interface
Buttons • Reset
• WPS
Switches Power
Dimensions
Dimensions (H x W x D) 250 × 180 × 48 mm
(9.84 x 7.08 x 1.88 in)
QHora-301W User Guide
Product Overview 5
Component QHora-301W
Net weight 1.9 kg (4.18 lbs)
Other
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity Non-condensing relative humidity: 5% to 95%
Mount support 75 x 75 mm VESA mount
(2.95 x 2.95 in)
Software Specications
Specication Description
System Status and Management • Device connection status
• Device health status
• WAN status
• Wireless status
• Firmware schedule management
Wired Network Management • Recommended WAN port congurations and usage scenarios:
• 1GbE-1 port
• 10GbE-1 port
• 1GbE-1 and 1GbE-2 ports
• WAN/LAN port conguration
• Network port connection status
• IEEE 802.1Q virtual LAN (VLAN)
• IPv4 address routing management
Security • Protocol-based rewall (TCP, UDP, ICMP, TCP+UDP)
• IP address-based rewall rule conguration
• Network Address Translation (NAT) and port forwarding
VPN • Remote access support using L2TP, OpenVPN, QBelt (QNAP
proprietary VPN), and WireGuard protocols
• Client IP pool management
• VPN client management
• Connection logs
• Maximum VPN tunnels: 30 (including QuWAN and QVPN
connections)
Access Control • Parental controls
• Website lter and safe search
QHora-301W User Guide
Product Overview 6
Specication Description
System Settings • Backup and restore
• Restart, reset
• Manage audio alerts
• Local account and QNAP ID management
• USB settings: USB device user management, USB usage overview,
FTP server management
QuWAN Congure organization, region, site, device name, and device role
Wireless Specications
Specication Description
Standards • IEEE 802.11ax/ac/n/a 5 GHz
• IEEE 802.11n/b/g 2.4 GHz
Operating Frequency 2.4 GHz, 5 GHz
Speeds AX3600
• 5 GHz (2475 Mbps): 4 x 4 (80 MHz), 2 x 2 (160 MHz)
• 2 GHz (1182 Mbps): 4 x 4 (40 MHz)
Modes • Router mode
• Access point (AP) mode
Guest Wireless Network • 1 x 5 GHz
• 1 x 2.4 GHz
Encryption • WPA (Wireless Protected Access)
• WPA2-PSK
• WPA-PSK + WPA2-PSK
• WPA-Enterprise
• WPA2-Enterprise
QHora-301W User Guide
Product Overview 7
Specication Description
Wireless Network Management • Supports IEEE 802.11ax
• Supports MU-MIMO technology
• Supports band steering for dual-band (2.4 GHz and 5 GHz band)
access points
• Transmission power (high, middle, and low)
• 20/40/80/160 MHz bandwidth
• Auto and custom DFS (Dynamic Frequency Selection) channels
• RTS/CTS (Request to Send/Clear to Send) functions
• IEEE 802.3Q virtual LAN (VLAN) (Support for wired and wireless
interface)
• Smart connect
• Supports IEEE 802.11r fast roaming
• Wireless scheduler
• Wireless Protected Setup (WPS)
Package Contents
Item Quantity
QHora-301W router 1
AC power adapter 1
Ethernet cable 1
Components
QHora-301W User Guide
Product Overview 8
Front Panel
No. Component No. Component
1 Power LED 4 Gigabit Ethernet activity LEDs
2 10 Gigabit Ethernet Activity LEDs 5 Router status
3 Wireless LED - -
LEDs
LEDs indicate the system status and related information when the device is powered on. The following
LED information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Components.
LED Status Description
Power Green The device is powered on.
System Status Flashes green every 0.5 seconds • The rmware is being
updated.
• The device is restarting.
• The device is being initialized.
• The device is locating another
device.
Green The device is ready.
Red A system error occurred while
powering on the device.
QHora-301W User Guide
Product Overview 9
LED Status Description
Gigabit Ethernet activity Green A network connection has been
established.
Orange WAN connection has been
established.
10 Gigabit Ethernet (RJ45) activity Green A network connection has been
established.
Orange WAN connection has been
established.
Wireless Green Wireless connection has been
established.
Orange Press the WPS button for 3
seconds.
Rear Panel
No. Component No. Component
1 Power input 5 Gigabit Ethernet ports (RJ45)
2 WPS button 6 Reset button
3 USB 3.2 Gen 1 Type-A ports 7 Power switch
4 10 Gigabit Ethernet ports (RJ45) - -
Power Switch
Operation User Action Result
Power on Move the power switch to the on
position
The device powers on.
Power o Move the power switch to the o
position
The device powers o.
QHora-301W User Guide
Product Overview 10
Reset Button
QNAP routers can be reset to factory defaults using the reset button located on the rear side of the device.
For details on the component placement, see the rear side of the device (see Rear Panel).
Operation User Action Result
Reset Press and hold the button for 10
seconds
The router resets and all default settings are restored.
This will clear any statically assigned IP address
information, WAN and LAN congurations, and security
settings.
The router is unbound from the QNAP ID.
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
QHora-301W User Guide
Product Overview 11
3. Installation and Access
This chapter provides specic hardware installation and router access steps.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
Hardware and peripherals Network cable
Tools Anti-static wrist strap
Setting Up the Router
1. Place your router in an environment that meets the requirements.
For details, see Installation Requirements.
2. Power on the router.
For details, see Rear Panel.
3. Check if the power LED and system status LED are green.
For details, see LEDs.
4. Connect the router to the network and the computer.
For details, see Connecting the Router to the Internet.
5. Check if the WAN interface LED is orange and LAN interface LED is green.
For details, see LEDs.
6. Log on to QuRouter with the local account credentials or QNAP ID.
For details, see Binding the Router with a QNAP ID.
Connecting the Router to the Internet
1. Connect the power cord to the electrical outlet.
2. Power on the router.
3. Connect the router to the Internet.
a. Connect the router to WAN interface.
b. Connect an Ethernet cable to the 1 GbE port 1 interface on the router.
c. Connect the Ethernet cable to the Ethernet port of the ISP gateway.
QHora-301W User Guide
Installation and Access 12
4. Connect the router to the computer.
a. Connect an Ethernet cable to any other 1 GbE port on the router.
b. Connect the Ethernet cable to a Gigabit Ethernet port on the computer.
5. Verify that the router is recognized by the computer.
a. Open Qnder Pro on the host computer.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
b. Locate the router on the list.
6. Open a web browser.
7. Enter http://192.168.100.1 to access the QuRouter web interface.
8. Follow the installation guide to congure the initial settings of QHora-301W.
QHora-301W User Guide
Installation and Access 13
Router Access
Method Description Requirements
Web browser You can access the router using any
computer on the same network if you
have the following information:
• Router IP address
• Login credentials of a valid user
account
For details, see Accessing the Router
Using a Browser.
• A computer connected to the same
network as the router
• Web browser
Qnder Pro Qnder Pro is a desktop utility that
enables you to locate and access QNAP
devices on a specic network. The utility
supports Windows, macOS, Linux, and
Chrome OS.
To download Qnder Pro, go to https://
www.qnap.com/utilities.
For details, see Accessing the Router
Using Qnder Pro.
• A computer connected to the same
network as the router
• Web browser
•Qnder Pro
Accessing the Router Using a Browser
You can access the router using any computer on the network if you know the IP address and login
credentials of a valid user account.
Note
You can use Qnder Pro to locate the router IP address.
1. Verify that your computer is connected to the same network as the router.
2. Open a web browser on your computer.
3. Enter the IP address of the router in the address bar.
The QuRouter web interface page appears.
4. Specify the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all letters
capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01, the default
password is 000A0B0C0001.
5. Click Login.
The QuRouter dashboard page appears.
QHora-301W User Guide
Installation and Access 14
Accessing the Router Using Qnder Pro
Qnder Pro is a desktop utility that enables you to locate and access QNAP devices on a specic network.
The utility supports Windows, macOS, Linux, and Chrome OS.
1. Install Qnder Pro on a computer that is connected to the same network as the router.
To download Qnder Pro, go to https://www.qnap.com/utilities.
2. Open Qnder Pro.
Qnder Pro automatically searches for all QNAP devices on the network.
3. Locate the router in the list and then double-click the name or IP address.
The default web browser page opens.
4. Specify the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all letters
capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01, the default
password is 000A0B0C0001.
5. Click Login.
The home page appears.
QHora-301W User Guide
Installation and Access 15
4. QuRouter
About QuRouter
QuRouter is a centralized management interface that comes with your QNAP router, accessible by visiting
the router's IP address in a web browser. With its intuitive interface, QuRouter makes it easy to set up,
secure, and congure the features of your router.
System Requirements
Category Details
Hardware A QNAP router
Software • Web browser:
• Microsoft Edge 42 or later
• Mozilla Firefox 60.0 or later
• Apple Safari 11.1 or later
• Google Chrome 70.0 or later
•Qnder Pro 6.9.2 or later
Getting Started
1. Log on to QuRouter with the local account credentials or QNAP ID.
For details, see Binding the Router with a QNAP ID.
2. Congure network settings.
For details, see Changing WAN Port Congurations.
3. Congure wireless settings.
For details, see the following topics:
•Conguring Virtual Access Point Settings
•Conguring the Guest Wireless Network
•Conguring Wi-Fi Protected Setup (WPS)
4. Congure system settings.
For details, see the following topics:
•Editing the Device Name
•Conguring Access Control Settings
•Restart, Reset, Backup, and Restore
•Enabling the Audio Alert Setting
5. Congure QVPN settings.
For details, see the following topics:
•Adding a QVPN User
QHora-301W User Guide
QuRouter 16
•Enabling a QBelt VPN Server
•Enabling an L2TP VPN Server
•Enabling an OpenVPN VPN Server
Conguring QuRouter
This sections explains how to congure the router using the web management interface during the initial
setup process.
1. Open a web browser.
2. Enter 192.168.100.1 in the address bar.
The QuRouter login screen appears.
3. Alternatively, use Qnder Pro to locate the router on the list.
4. Double-click on the name or IP address.
The Smart Installation Guide page appears.
5. Click Start.
The local account password page appears.
6. Specify a new password for the local account.
Note
The default password is the router MAC address without any punctuation and all letters
capitalized.
For example, if the MAC address is 00:0a:0b:0c:00:01, the default password is 000A0B0C0001.
The MAC address can be found on the asset tag on the bottom of the device.
7. Click Next.
The domain selection page appears.
8. Select the domain from the following.
•Global
•China
9. Click Next.
The WAN Settings page appears.
10. Select one of the following WAN interface settings.
Setting Description
DHCP Obtain IP address settings automatically via DHCP
QHora-301W User Guide
QuRouter 17
Setting Description
Static IP Manually assign a static IP address. You must specify the following information:
• Fixed IP address
• Subnet mask
• DNS server
PPPoE Select this option to specify a username and password for Point-to-Point Protocol
over Ethernet (PPPoE).
11. Click Apply.
12. Specify the current location of the device.
a. Click the drop-down list to select the country or region.
Note
If the selected location does not match with the IP geolocation of the device, a conrmation
message appears prompting you to use the router in basic wireless mode.
The basic wireless mode has the following limitations:
• The 2.4GHz band only provides access to channels 1 - 11.
• The 5 GHz bands are unavailable.
• The 2.4 GHz band operates on low output power.
b. Click Apply.
QuRouter veries the location of the device.
13. Update the rmware to the latest version.
For details, see the Firmware section.
14. Click Apply.
15. Enter the default username and password.
Default Username Default Password
admin QuRouter: The router MAC address without any punctuation and all
letters capitalized.
Tip
For example, if the MAC address is 00:0a:0b:0c:00:01,
the default password is 000A0B0C0001.
The MAC address can be found on the asset tag on the
rear side of the device.
16. Click Login.
The Local Account window appears.
17. Optional: You can log in to QuRouter using your QNAP ID and password.
For details, see Binding the Router with a QNAP ID.
18. Reenter or modify the local account username and password.
19. Click OK.
A conrmation message appears.
QHora-301W User Guide
QuRouter 18
QuRouter saves the settings.
Enabling the Full Wireless Functionality in QuRouter
1. Log in to QuRouter.
2. Click Basic Wireless Mode.
The Wireless Regulatory Domain Settings page appears.
3. Select the current location of the device.
4. Click OK.
QuRouter enables all the wireless functions of the router.
Binding the Router with a QNAP ID
1. Log in to QuRouter with your QNAP ID and password.
Note
To create a new QNAP account, click Create Account.
2. Click Login.
The Local Account window appears.
3. Enter the local account credentials in order to complete the 2-step verication process.
4. Click OK.
The QuRouter dashboard opens and the Edit Device Name window appears.
5. Specify a device name containing between 3 to 15 alphanumeric characters.
6. Click OK.
The router is bound to the QNAP ID.
QHora-301W User Guide
QuRouter 19
Unbinding the Router from a QNAP ID
1. Log in to QuRouter.
2. Go to System > Access Control > Administrator .
3.
Below Unbind QNAP ID, click .
A conrmation message appears.
4. Click OK.
Note
The router is unbound from the QNAP ID and you are logged out of QuRouter.
QHora-301W User Guide
QuRouter 20
5. QuRouter Navigation
Taskbar
No. Element User Action
1[USER_NAME] Logout: Logs the user out of the current session
2More Click the button to view the following menu items:
•Language: Opens a list of supported languages and allows you to change
the language of the operating system
•Domain Settings: Click to change the domain.
Note
You cannot change the domain if the router was previously
added to the QuWAN network.
•About: Displays the following information:
• Operating system
• Hardware model
• Firmware version
•QNAP Remote Support: Click to create a support ticket and contact the
QNAP Customer Service team.
For details, see Using QNAP Remote Support to Resolve Router Issues.
3 QuWAN Click the button to view QuWAN-related information.
• QuWAN Orchestrator connection status
• Organization
• QuWAN settings
• Link to QuWAN Orchestrator
QHora-301W User Guide
QuRouter Navigation 21
Dashboard
No. Section Displayed Information User Action
1 Overview • Uptime (number of days,
hours, minutes and
seconds)
• CPU temperature
• Firmware information
-
2 Device Connection Status • Internet status
• Device status
• Number of connected
clients
-
3 WAN Overview • Port information
• WAN interface
• IPv4 address
• Global IPv6 address
• IPv6 link-local address
•Trac
Click WAN Settings to open
Network > WAN & LAN
Settings .
QHora-301W User Guide
QuRouter Navigation 22
No. Section Displayed Information User Action
4 Virtual Access Point Groups Virtual Access Groups/ Guest
Wireless Network
• SSID
• Password
• Click Wireless Settings
to open the wireless
settings page.
•
Click to enable
a VAP group or guest
wireless network.
Tip
Click to make
the password visible.
QHora-301W User Guide
QuRouter Navigation 23
6. System Conguration
System
Conguring Router Operation Modes
QuRouter provides access to two router operation modes.
•Wireless router: The default router mode where the device can connect to the internet and share the
wireless network with its client devices. NAT and DHCP are enabled by default.
•Access point (AP): The router connects to another wireless router using a network cable to extend the
coverage of the wireless signal to other network devices. Router-related features (DHCP server, NAT,
QuWAN, and WAN) are disabled when the router operates as a wireless access point.
For details on conguring access point mode, see Conguring Access Point (AP) Mode.
1. Log in to QuRouter.
2. Go to System > Operation Mode .
3. Select a router operation mode.
4. Click Apply.
QuRouter applies the operation mode settings.
Conguring Access Point (AP) Mode
Access point (AP): The router connects to another wireless router using a network cable to extend
the coverage of the wireless signal to other network devices. Router-related features (DHCP server, NAT,
QuWAN, and WAN) are disabled when the router operates as a wireless access point.
1. Log in to QuRouter.
2. Go to System > Operation Mode .
3. Select Access point (AP) mode.
a. Optional: Select Enable Spanning Tree Protocol (STP).
b. Select one of the following IP allocation methods:
•DHCP: Obtains the IP address information automatically from the DHCP server.
•Static IP: Specify the IP address information manually.
Congure the following static IP address settings:
Setting User Action
Fixed IP address Specify a xed IP address.
Tip
Examine your network setup for guidance on how to best
congure these settings.
Subnet mask Specify the subnet mask used to subdivide your IP address.
Default gateway Specify the IP address of the default gateway for the DHCP server.
DNS server Specify a DNS server for the DHCP server.
QHora-301W User Guide
System Conguration 24
4. Click Apply.
A conrmation message appears.
5. Click OK.
Important
The following settings are changed when the router is switched to AP mode.
• The router is unbound from the QNAP ID.
• The router is removed from the QNAP organization and QuWAN. You must recongure
the QuWAN settings if you enable the router mode again.
6. Run Qnder Pro on a computer connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
7. Locate the router in the list and double-click the name or IP address.
The login screen appears.
8. Enter the local account credentials of the router.
9. Click Login.
Note
QuRouter displays only information related to access point settings such as network, wireless,
rmware, and system settings.
Managing Event Logs
You can view a record of event logs related to the router by going to System > Event Logs . Common events
include enabling or disabling network services, conguring account and system settings, and conguring
security settings.
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System Settings
Editing the Device Name
1. Log in to QuRouter.
2. Go to System > System Settings > Device Name Settings .
3.
Click .
The Edit Device Name window appears.
4. Specify device name that consists of 3 to 15 characters from any of the following group:
Valid characters: A–Z, a–z, 0–9
5. Click OK.
QuRouter updates the device name.
Restart, Reset, Backup, and Restore
QuRouter system settings allows you to remotely control the restart, reset, backup, and restoration
operations of the router.
Restarting the Router
1. Go to System > System Settings > Restart / Reset / Backup / Restore .
2. Click Restart.
A conrmation message appears.
3. Click OK.
QuRouter restarts the device.
Resetting the Router
1. Go to System > System Settings > Restart / Reset / Backup / Restore .
2. Click Reset.
A conrmation message appears.
3. Click I agree.
4. Click OK.
QuRouter resets the device to default settings and the router is unbound from QNAP ID.
Backing Up System Settings
1. Go to System > System Settings > Restart / Reset / Backup / Restore .
2. Click Backup.
The device exports the system settings as a BIN le and downloads the le to your computer.
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System Conguration 26
Restoring System Settings
Warning
If the selected backup le contains user or user group information that already exists on
the device, the system will overwrite the existing information.
1. Go to System > System Settings > Restart / Reset / Backup / Restore .
2. Under Restore, click Browse.
A le explorer window opens.
3. Select a valid BIN le that contains the device system settings.
4. Click Restore.
QuRouter restores the router settings.
Enabling the Audio Alert Setting
1. Log in to QuRouter.
2. Go to System > System Settings > Audio Alert .
3.
Click .
QuRouter enables audio alerts on the router.
Conguring Access Control Settings
Access Control settings can control how devices connect to the router. These settings can help increase
network security and minimize security threats.
1. Log in to QuRouter.
2. Go to System > Access Control > Access Control Settings .
3. Enable the access control settings.
Setting User Action
Local management via HTTP Enable to allow local access to the router web interface using non-
HTTPS connections.
Note
HTTP connections are faster than Hypertext Transfer
Protocol Secure (HTTPS); however, the transferred
content is not encrypted.
Remote management Enable to allow administrators remote access to the router web
interface via the WAN IP address.
Conguring Local Account Settings
Note
The administrator account is the default router account. You cannot delete the
administrator account.
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System Conguration 27
1. Log in to QuRouter.
2. Go to System > Access Control > Administrator .
3.
Click to congure local account credentials.
The Local Account window appears.
4. Congure the local account settings.
Description User Action
Username Specify a username that contains 5 to 32 characters.
Valid characters: A–Z, a–z, 0–9
Current password Enter the current password of the local account.
New password Specify a password that contains 8 to 64 ASCII characters.
Conrm new password Enter the password again.
5. Click OK.
QuRouter updates the local account settings.
USB Settings
The System > USB Settings page allows you to access and manage USB-related settings, FTP access, and
FTP users.
Conguring FTP Access
1. Log in to QuRouter.
2. Go to System > USB Settings > FTP Settings .
3. Enable FTP Server.
4.
Click .
The FTP Settings window appears.
5. Congure the FTP server settings.
Setting User Action
Concurrent connections Specify a number between 1 and 9.
Note
QuRouter allows up to 9 concurrent connections.
File name encoding Select from the following options:
•utf-8
•big5
6. Click Save.
QuRouter saves the FTP settings.
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System Conguration 28
Note
Click the external link IP address to access the contents of the USB device connected to the
router if you are accessing the network through the WAN port.
Click the internal link IP address to access the contents of the USB device connected to the
router if you are accessing the network through the LAN port.
Adding an FTP User
1. Log in to QuRouter.
2. Go to System > USB Settings > FTP Settings .
3. Click Add FTP User.
The Add FTP User window appears.
4. Congure the FTP user settings.
Setting User Action
Username Enter a username that contains 5 to 32 characters.
Valid characters: A–Z, a–z, 0–9
Password Specify a password that contains 8 to 63 characters.
Note
• Passwords are case-sensitive.
•
Click to make the password visible.
5. Click Add.
QuRouter saves the FTP user information.
Conguring an FTP User
1. Log in to QuRouter.
2. Go to System > USB Settings > FTP Settings .
3. Identify an FTP user to congure.
4.
Click .
The Edit FTP User window appears.
5. Congure FTP user settings.
For details, see Adding an FTP User.
6. Click Edit.
QuRouter updates the FTP user information.
Deleting an FTP User
1. Log in to QuRouter.
2. Go to System > USB Settings > FTP Settings .
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System Conguration 29
3. Identify an FTP user you want to delete.
4.
Click .
A conrmation message appears.
5. Click OK.
QuRouter deletes the FTP user.
Capturing Trac Packets Using a USB Device
You can analyze network trac and troubleshoot network issues using the packet capture utility built into
the USB interface of the router. Connect a USB device to the router and capture data packets traveling over
the network for monitoring and recording purposes.
1. Log in to QuRouter.
2. Go to System > USB Settings > USB Packet Capture .
3. Congure the settings.
Setting User Action
USB port Select the USB interface.
File name Specify a target le name between 1 and 64 characters.
Valid characters:: A–Z, a–z, 0–9, Hyphen (-), Underscore (_)
Note
The .pcap le is automatically stored in the USB device
that is connected to the router.
Duration Select a capture time from the drop-down menu.
Interface Select a network interface used to capture packet data.
4. Congure the lter settings.
Setting User Action
Source IP addresses Specify an IP address used to send data.
Source port Specify a port number used to send data.
Destination IP addresses Specify an IP address used to receive data.
Destination port Specify a port number used to receive data.
5. Click Start.
QuRouter starts capturing data packets to the USB device.
Firmware
QNAP recommends keeping your router rmware up to date. This ensures that your router can benet from
new features, enhancements, and bug xes.
Checking for Live Updates
1. Go to Firmware.
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System Conguration 30
2. Enable Live update.
3. Select one or more of the following options:
•Update now
•Schedule update at
Note
Select the date and time to schedule the rmware update.
4. Click Apply.
A conrmation message appears.
5. Click Apply.
QuRouter checks for rmware updates.
Updating the Firmware Manually
The update may require several minutes or longer, depending on your hardware conguration and network
connection.
1. Download the router rmware.
2. Go to http://www.qnap.com/download.
a. Select your router model.
b. Read the release notes and conrm the following:
• The router model matches the rmware version.
• Updating the rmware is necessary.
c. Ensure that the product model and rmware are correct.
d. Download the rmware package.
e. Extract the rmware package le.
3. Go to Firmware.
4. Select Manual update.
5. Click Browse and then select the extracted rmware package le.
6. Click Apply.
The device is immediately restarted.
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System Conguration 31
7. Network Settings
Network
Changing WAN Port Congurations
1. Log in to QuRouter.
2. Go to Network > WAN & LAN Settings .
3. Select the WAN port conguration from the following options based on your network requirements.
Setting User Action
WAN 1 GbE port 1 Select to build a high-speed 10 GbE intranet by connecting 2 x 10 GbE ports
to 10 GbE devices in a LAN environment and connecting the 1 GbE port 1
interface to the WAN interface.
WAN 10 GbE port 1 Select to congure a high-speed interoce VPN network by connecting the 10
GbE port 1 interface to the WAN interface and connecting the 10 GbE port 2
interface to a server or storage device in a LAN environment.
WAN 1 GbE port 1 and 1
GbE port 2
Select to congure an SD-WAN environment (QuWAN) by connecting 2 x 1
GbE ports to the WAN interface and connecting 2 x 10 GbE ports to server or
storage devices in a LAN environment.
A conrmation message appears.
4. Click Apply.
Important
Updating the WAN port conguration automatically deletes all the port forwarding rules.
QuRouter updates the WAN port conguration.
Conguring Wide Area Network (WAN) Interface Settings
1. Log in to QuRouter
2. Go to Network > WAN & LAN Settings .
3. Identify a WAN interface.
4.
Click .
The port conguration window appears.
5. Congure the IPv4 settings.
a. Select the WAN interface setting from the following options.
Setting Description
DHCP Obtain IP address settings automatically via DHCP
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Network Settings 32
Setting Description
Static IP Manually assign a static IP address. You must specify the following information:
• Fixed IP Address
• Subnet Mask
• Default Gateway
• DNS Server
PPPoE Select to specify a username and password for Point-to-Point Protocol over Ethernet
(PPPoE).
b. Congure the DNS settings.
Setting Description
DNS server Select from the following:
•Auto: Automatically obtain the IP address using DHCP.
•Manually: Manually assign the IP address for the primary and secondary DNS
servers.
Important
QNAP recommends specifying at least one DNS server to allow
URL lookups.
c. Specify a port description.
d. Specify an MTU value between 576 and 1500.
e. Specify the transferring and receiving ISP line rate.
Note
You can set the ISP line rate only if you have congured the QuWAN and QoS settings.
6. Congure the IPv6 settings.
a. Click IPv6.
b. Select the WAN interface.
Setting User Action
DHCPv6 The adapter automatically acquires an IPv6 address and DNS settings from the
DHCPv6-enabled server.
Important
This option requires an available DHCPv6-enabled server on the
network.
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Setting User Action
Static IP Manually assign a static IP address to the adapter. You must specify the following
information:
• Fixed IP Address
•Prex length
Tip
Obtain the prex length information from your network
administrator.
• Default Gateway
• Primary and secondary DNS servers
PPPoEv6 Select to specify a username and password for Point-to-Point Protocol over Ethernet
(PPPoE) IPv6 protocol.
Important
You must change the IPv4 WAN interface to PPPoE if you want to
use PPPoEv6 as the WAN interface.
Stateless (SLAAC) The adapter automatically acquires an IPv6 address and DNS settings from the
router.
Important
This option requires an available IPv6 RA (router advertisement)-
enabled router on the network.
c. Congure the DNS settings.
7. Click Apply.
QuRouter updates the WAN settings.
Conguring Local Area Network (LAN) Access and Trunk Modes
Access mode is used in environments without any user-congured VLANs. This mode allows the router to
carry trac without VLAN tagging and is used to connect end-user devices such as laptops, NAS, or printers.
Trunk mode is used in a VLAN-congured environment and is designed for connecting devices operating on
tagged VLANs (for example, VLAN-enabled switch, VLAN-enabled NIC, etc.). Ports using Trunk mode can be
linked between various network devices and are capable of carrying trac across multiple VLANs. A VLAN
must be congured prior to conguring Trunk mode on the LAN port.
1. Log in to QuRouter.
2. Go to Network > WAN & LAN Settings .
3. Identify a LAN port.
4.
Under Action, click .
The port conguration window appears.
5. Congure the mode settings.
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Setting User Action
Mode Select from the following options:
•Access mode
•Trunk mode: Select one or more VLANs from the VLAN list to enable trunk
mode.
Tip
To create a new VLAN, see Adding a VLAN.
Description Enter a description for the port.
6. Click OK.
QuRouter updates the LAN port mode.
Locating Other QNAP Devices on the Network
The QHora-301W can nd other QNAP devices connected to the same network subnet.
1. Log in to QuRouter.
2. Go to Connected QNAP Devices.
3. You can perform the following actions.
Task Possible User Action
Locate a device a. Type the keywords in the search eld.
b. Press Enter.
Copy the device IP or MAC address Beside the IP or MAC address, click .
Refresh the device list Click .
VLAN
A virtual LAN (VLAN) groups multiple network devices together and limits the broadcast domain. Members
of a VLAN are isolated and network trac is only sent between the group members. You can use VLANs to
increase security and exibility while also decreasing network latency and load.
The VLAN screen displays information about existing VLANs and provides access to VLAN conguration
options.
Adding a VLAN
1. Log in to QuRouter.
2. Go to Network > VLAN & DHCP Server Service Settings .
3. Click Add VLAN.
The Add VLAN window opens.
4. Congure the IPv4 VLAN settings.
a. Specify a VLAN ID.
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b. Specify a VLAN description that contains a maximum of 256 characters.
c. Specify a xed IP address.
d. Specify the subnet mask.
e. Specify an MTU value.
f. Select Enable Spanning Tree Protocol (STP) to prevent bridge loops.
g. Select Enable DHCP server service.
Congure DHCP settings.
Field Description
Start IP Address Specify the starting IP address in a range allocated to DHCP clients.
End IP Address Specify the ending IP addresses in a range allocated to DHCP clients.
Lease Time Specify the length of time that an IP address is reserved for a DHCP client. The
IP address is made available to other clients when the lease expires.
DNS Server Specify a DNS server for the DHCP server.
Reserved IP Table 1. Click Add to congure a reserved IP table.
2. Specify the following:
• Device name
• IP address
• MAC address
3. Click .
5. Congure the IPv6 VLAN settings.
a. Click IPv6.
b. Click Enable IPv6 VLAN.
c. Select the outgoing WAN interface from the drop-down list.
d. Specify the IPv6 IP address prex.
e. Select the prex length from the drop-down list.
f. Select the interface identier to identify interfaces on a link.
Setting User Action
Interface identier Select from the following:
•EUI-64: Select Extended Unique Identier (EUI-64) to automatically congure IPv6
host address.
•Manually: Specify an interface ID to congure the IPv6 host address.
g. Assign a client IPv6 addressing mode from the drop-down list.
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Network Settings 36
Setting Description
IPv6 addressing
mode
Select from the following:
•Stateful: The stateful DHCPv6 or managed mode enables you to manually assign
a unique IPv6 address to each client.
•Stateless: The stateless DHCPv6 mode enables users to manually enter
additional IPv6 information including the lease time, but automatically assigns
a unique IPv6 address to each client.
•SLAAC+RDNSS: Stateless Address Auto-Conguration (SLAAC) along with
Recursive DNS Server (RDNS) enables users to manually assign an IP address
based on the IPv6 prex and uses recursive queries to resolve the domain name.
•Disabled: Disables IPv6 client addressing.
6. Click Apply.
QuRouter adds the VLAN.
Conguring VLAN Settings
1. Log in to QuRouter.
2. Go to Network > VLAN & DHCP Server Service Settings .
3. Identify a VLAN to congure.
4.
Click .
The VLAN Conguration window opens.
5. Edit the VLAN settings.
Note
To congure the VLAN settings, see Adding a VLAN.
6. Click Apply.
QuRouter updates the VLAN settings.
Deleting a VLAN
1. Log in to QuRouter.
2. Go to Network > VLAN & DHCP Server Service Settings .
3. Identify the VLAN.
4.
Click .
Note
You cannot delete the VLAN if it being utilized by a WAN or LAN port.
A conrmation message appears.
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Network Settings 37
5. Click Delete.
QuRouter deletes the VLAN.
Static Route
You can create and manage static routes in the Static Route section of network settings. Under normal
circumstances, QuRouter automatically obtains routing information after it has been congured for internet
access. Static routes are only required in special circumstances, such as having multiple IP subnets located
on your network.
You can view the IPv4 and IPv6 routing information in the following pages:
• IPv4 routing information: Network > Routing > IPv4 / Routing Table
• IPv6 routing information: Network > Routing > IPv6 / Routing Table
Routing tables provide status information regarding congured route entries from the following sources:
• Directly connected networks
• Dynamic routing protocols
• Statically congured routes
Adding an IPv4 Static Route
1. Log in to QuRouter.
2. Go to Network > Routing > IPv4 / Static Route .
3. Click Add Static Route.
The Add Static Route window appears.
4. Congure the settings.
Setting User Action
Destination Specify a static IP address where connections are routed to.
Subnet Mask Specify the IP address of the destination's subnet mask.
Next Hop Select from the following next hop options:
•WAN Port: Select an available WAN port IP address for the routing path.
•IP Address: Specify the IP address of the closest or most optimal router in
the routing path.
Metric Specify the number of nodes that the route will pass through.
Note
Metrics are cost values used by routers to determine the best
path to a destination network.
Description Enter a description for the static route.
5. Click Apply.
QuRouter creates the IPv4 static route.
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Adding an IPv6 Static Route
1. Log in to QuRouter.
2. Go to Network > Routing > IPv6 / Static Route .
3. Click Add Static Route.
The Add Static Route window appears.
4. Congure the settings.
Setting User Action
Destination Specify a static IP address where connections are routed to.
Prex length Select the prex length for IPv6 addressing.
Next Hop Select from the following next hop options:
•WAN Port: Select an available WAN port IP address for the routing path.
•VLAN / Access mode: Select a precongured access mode VLAN ID.
Metric Specify the number of nodes that the route will pass through.
Note
Metrics are cost values used by routers to determine the best
path to a destination network.
Description Enter a description for the static route.
5. Click Apply.
QuRouter creates the IPv6 static route.
Conguring a Static Route
1. Log in to QuRouter.
2. Select a static route.
• IPv4 static route: Network > Routing > IPv4 / Static Route
• IPv6 static route: Network > Routing > IPv6 / Static Route
3. Identify a static route.
4.
Click .
The Edit Static Route window appears.
5. Congure the static route settings.
For details, see the following:
•Adding an IPv4 Static Route
•Adding an IPv6 Static Route
6. Click Apply.
QuRouter updates the static route settings.
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Network Settings 39
Deleting a Static Route
1. Log in to QuRouter.
2. Select a static route.
• IPv4 static route: Network > Routing > IPv4 / Static Route
• IPv6 static route: Network > Routing > IPv6 / Static Route
3. Identify a static route.
4.
Click .
A conrmation message appears.
5. Click Apply.
QuRouter deletes the static route.
Wireless/Virtual Access Points
Virtual Access Points
You can congure multiple virtual access groups from a single physical access point using virtual access
points (APs). Each virtual AP group can be congured to control access to wireless devices and implement
security protocols. This section controls the virtual AP settings, including Smart Connect, wireless scheduler,
and security protocols.
Conguring Virtual Access Point Settings
1. Go to Wireless/Virtual Access Point > Wireless .
2. Identify a virtual AP group to congure.
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Network Settings 40
3. Optional: Enable Smart Connect to operate the access point using both 2.4 GHz and 5 GHz wireless
bands.
Note
When enabled, Smart Connect uses the same SSID and password for both 2.4 GHz and 5 GHz
bands.
4.
Click .
The VAP Conguration window appears.
5. Congure the virtual AP group settings.
Setting User Action
VLAN ID Select a VLAN ID from the drop-down list.
Note
To congure a new VLAN, go to Adding a VLAN.
SSID Specify the virtual AP SSID.
Security Select one of the following security authentication methods:
•WPA2-PSK
•WPA-PSK / WPA2-PSK
•WPA-Enterprise
•WPA2-Enterprise
Note
Enter a Remote Authentication Dial-In User Service
(RADIUS) server IP address and server port number
if the security authentication method is set to WPA-
Enterprise or WPA2-Enterprise.
•WPA2-PSK / WPA3-Personal
•OWE
Password Specify a password between 8 and 63 characters.
Note
The password is case-sensitive.
Tip
Click to make the password visible.
Enable 802.11r Fast Roaming Select to enable the IEEE 802.11r or Fast BSS Transition (FT) to allow a
wireless device to roam quickly in a network by pre-authenticating the
device.
Enable Wireless Scheduler You can select specic days and time periods to enable the virtual AP
group.
6. Click Apply.
QuRouter updates the virtual AP group settings.
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Network Settings 41
Conguring Advanced Band Settings on Virtual AP Groups
1. Go to Wireless/Virtual Access Point > Wireless .
2. Click Advanced Band Settings.
The Advanced Band Settings window appears.
3. Congure the advanced settings for 5 GHz or 2.4 GHz bands.
Setting User Action
Enable Band Steering Enable to automatically reroute the wireless client to a wireless
network that is utilizing the best frequency band available.
Enable MU-MIMO Enable multiple-input, multiple-output technology (MU-MIMO) to allow
the router to communicate concurrently with multiple wireless devices.
Transmission Power Select one of the MU-MIMO transmission powers:
•High
•Medium
•Low
Bandwidth Specify one of the following frequencies:
•20 MHz
•20/40 MHz
•20/40/80 MHz
•20/40/80/160 MHz
Important
20/40/80/160 MHz is available only for the 5 GHz
band.
Enable DFS Channels Enable Dynamic Frequency Selection (DFS) to utilize more channels
and avoid wireless interference.
Important
This setting is available only for the 5 GHz band.
Channels Select the DFS channel that is less frequently used.
Note
The channel is set to Auto by default to avoid radio
frequency interference.
Enable CTS/RTS Specify a CTS/RTS value between 1 and 2347.
4. Click Apply.
QuRouter updates the advanced band settings.
Conguring the Guest Wireless Network
1. Go to Wireless/Virtual Access Point > Guest Wireless Network .
2. Select Enable.
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Network Settings 42
3. Congure the guest wireless network settings.
Setting User Action
SSID Specify a service set identier (SSID) that can contain up to 32
characters.
Note
The SSID is case-sensitive.
Security Select one of the following security authentication methods:
•WPA2-PSK
•WPA-PSK / WPA2-PSK
•WPA-Enterprise
•WPA2-Enterprise
Note
Enter a Remote Authentication Dial-In User Service
(RADIUS) server IP address and server port number
if the security authentication method is set to WPA-
Enterprise or WPA2-Enterprise.
•WPA2-PSK / WPA3-Personal
•OWE
Password Specify a password that contains 8 to 63 characters.
Note
The password is case-sensitive.
Tip
Click to make the password visible.
4. Click Apply.
QuRouter saves the guest wireless network settings.
Wi-Fi Protected Setup (WPS)
The WPS protocol is a standard that helps you easily set up a wireless network without needing to congure
wireless network names (SSID) or security specications.
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Network Settings 43
Conguring Wi-Fi Protected Setup (WPS)
1. Go to Wireless/ Virtual Access Point > WPS .
2.
Click .
QuRouter enables the WPS function.
3. Congure the WPS settings.
Option Description
WPS SSID Select the SSID from the drop-down menu.
WPS Click WPS to enable WPS on the router.
You can press the physical WPS button located on the rear panel of the router.
Note
For details, see Rear Panel
Clients
This section provides access to any wired or wireless clients connected to the router network.
Additionally, you can use the Blocked list to control the management of any clients blocked from accessing
wired or wireless services.
Adding a Device to the Blocked List
1. Log in to QuRouter.
2. Go to Clients > Blocked List .
3. Click Block client.
The Add Device to Blocked List window appears.
4. Congure the settings.
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Setting User Action
Description Specify the device description.
Note
• The description must be between 1 to 20
characters.
• Valid characters: A–Z, a–z, 0–9
• Valid special characters: Hyphen (-), Underscore (_),
Period (.)
MAC Address Specify the MAC address of the device.
5. Select the interface.
6. Click Apply.
QuRouter adds the device to the blocked list.
Tip
You can also block a client, by clicking beside a client name in Clients.
Conguring a Device in the Blocked List
1. Log in to QuRouter.
2. Go to Clients > Blocked List .
3. Identity a device.
4.
Click .
The Edit Blocked List Device window appears.
5. Congure the device settings.
For details, see Adding a Device to the Blocked List.
6. Click Apply.
QuRouter updates the device information.
Deleting a Device from the Blocked List
1. Log in to QuRouter.
2. Go to Clients > Blocked List .
3. Identity a device.
4.
Click .
A conrmation message appears.
5. Click Apply.
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Network Settings 45
QuRouter deletes the device from the blocked list.
SD-WAN
About QuWAN
QuWAN is a QNAP cloud-based SD-WAN networking solution that provides a centralized control platform
to manage network functions of devices within its private network topology. QuWAN can intelligently and
securely direct trac across the WAN network.
You can congure the SD-WAN settings on the router and access QuWAN Orchestrator to manage the
SD-WAN overlay network.
Conguring QuWAN Settings
1. Log in to QuRouter.
Note
If you are logging in with your QNAP ID for the rst time, you are prompted to enter the local
account credentials as part of the 2-step verication process.
Important
After conguring and saving the QuWAN settings, the device restarts to implement the settings
and join the QuWAN network.
2. Go to QuWAN > QuWAN Settings .
3. Congure the QuWAN settings.
Setting User Action
Organization Select an organization associated with your QNAP ID.
Note
If there are no organizations associated with your QNAP
ID, click Create or edit organization. QuRouter redirects
you to QNAP Account website where you can create a new
organization or edit an existing one.
Region Select a region linked with the selected organization.
Click Add Region to create a new region.
Site Select a site from the drop-down menu.
Note
Click Create or edit site to create a new site associated with
the selected organization or edit an existing site.
Device name Specify a unique device name that consists of 3 to 15 characters from any of
the following group.
Valid characters: A–Z, a–z, 0–9
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Network Settings 46
Setting User Action
Device role Select one of the following:
•Hub: Congure the device as an SD-WAN hub. A public IP address is
required for the WAN connection to select the device as a hub.
•Edge: Congure the device as an SD-WAN edge.
Important
• You can only assign the device role of edge to devices
behind NAT in an organization.
• QuWAN Orchestrator automatically assigns the role of a
hub to the rst device added to the organization only if it
is assigned a public IP address.
• If the QuWAN device is using a private IP address, you
can only assign the device role of edge using QuRouter.
If you have enabled port forwarding on the router in
front of the QuWAN device, you can change the device
role from edge to hub in QuWAN Orchestrator.
Location Select one of the following:
•Locate by IP address
•Update by GPS coordinates
4. Click Join the Organization and QuWAN.
Important
• The router is unbound from the QNAP ID once it is part of the QuWAN topology.
• A QNAP router can support up to 30 VPN tunnels.
A conrmation message appears.
5. Click OK.
QuRouter adds the router to the QuWAN topology.
Accessing QuWAN Orchestrator
1. Log in to QuRouter.
2.
Click located on the taskbar.
3. Click Go to QuWAN Orchestrator.
QuWAN Orchestrator opens in a new browser tab.
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Conguring the QuWAN QBelt VPN Server Settings
QNAP allows you to use QuWAN Orchestrator to congure your hub devices as QBelt VPN servers. After
setting up a VPN server in the SD-WAN cloud solution, you can add multiple VPN users, and then clients can
use the QVPN Device Client to connect to the hub.
Note
You can only view the congured VPN server settings in QuRouter. To congure the
settings, go to QuWAN Orchestrator.
1. Log in to QuRouter.
2. Go to QuWAN > QuWAN QBelt VPN Server .
3. Click Go to QuWAN Orchestrator.
QuWAN Orchestrator opens in a new tab.
4. Log in to QuWAN Orchestrator with your QNAP ID and password.
5. Go to VPN Server Settings > QuWAN QBelt VPN Server .
6. Identify a hub.
7. Click .
Note
Hubs listed on the QuWAN QBelt VPN Server page are automatically congured with the
default VPN server settings. You can edit the settings based on your VPN requirements.
The VPN server conguration window appears.
8. Congure the QuWAN QBelt VPN server settings.
Setting User Action
VPN User IP Range Assign a xed IP address range to the VPN users.
Subnet mask Specify the subnet mask used to subdivide your IP address.
UDP service port Click Service Management to assign a port number for the UDP
service port.
Tip
Click to refresh the UDP service port number.
Maximum number of VPN users Specify the maximum number of VPN users that can connect to the
VPN server.
Note
The maximum value you can enter depends on the
specied subnet mask.
DNS servers Specify the IP address of the DNS servers.
Tip
• You can specify up to three DNS servers.
• Separate entries with a comma (,).
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9. Click Save.
QuWAN Orchestrator saves the VPN server settings.
10.
Click to enable the VPN server.
The congured QuWAN QBelt VPN server settings are updated on QuRouter.
QVPN
QVPN allows you to create and manage VPN servers, add VPN clients, and monitor VPN logs.
QVPN Server Settings
QuRouter enables you to congure QNAP routers as a VPN server. You can congure multiple virtual servers
to host and deliver VPN services to users in an organization.
Note
A QNAP router can support up to 30 VPN tunnels, including QuWAN and QVPN
connections.
Enabling a QBelt VPN Server
QBelt is QNAP's proprietary communications protocol that incorporates Datagram Transfer Layer Security
(DTLS) protocol and AES-256 encryption.
1. Log in to QuRouter.
2. Go to QVPN Servers > QVPN Settings .
3.
Under QBelt, click .
4.
Click .
The QVPN Settings window appears.
5. Congure the QBelt server settings.
Setting Description
Client IP pool Specify a range of IP addresses available to connected VPN clients.
Important
By default, this server reserves the use of IP addresses
between 198.18.2.2 and 198.18.2.254.
If another connection is congured to use this range,
an IP conict error will occur. Before adding this
server, ensure a VPN client isn't congured to use this
range as well.
Service Port (UDP) Select the port used to access the server.
Note
Default port number: 4433
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Setting Description
Pre-shared key Specify a pre-shared key (password) to verify connecting VPN clients.
Tip
Pre-shared key requirements:
• Length: 8–16 ASCII characters
• Valid characters: A–Z, a–z, 0–9
DNS Specify a DNS server for the QBelt server.
Note
The DNS server limitation is 1 by default.
6. Click Apply.
QuRouter saves the QBelt server settings.
Enabling an L2TP VPN Server
1. Log in to QuRouter.
2. Go to QVPN Servers > QVPN Settings .
3.
Under L2TP, click .
Important
You cannot enable the L2TP server if the router is using the QuWAN service.
To enable the L2TP server, go to QuWAN > QuWAN Settings and click Leave the organization
and QuWAN.
4.
Click .
The QVPN Settings window appears.
5. Congure the L2TP server settings.
Setting Description
Client IP pool Specify a range of IP addresses available to connected VPN clients.
Important
By default, this server reserves the use of IP addresses
between 198.18.3.2 and 198.18.3.254.
If another connection is congured to use this range,
an IP conict error will occur. Before adding this
server, ensure a VPN client isn't congured to use this
range as well.
Authentication Select one of the following authentication methods:
•PAP
•MS-CHAPv2
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Setting Description
Pre-shared key Specify a pre-shared key (password) to verify connecting VPN clients.
Tip
Pre-shared key requirements:
• Length: 8–16 ASCII characters
• Valid characters: A–Z, a–z, 0–9
DNS Specify a DNS server for the L2TP server.
Note
The DNS server limitation is 1 by default.
6. Click Apply.
QuRouter saves the L2TP server settings.
Enabling an OpenVPN VPN Server
1. Log in to QuRouter.
2. Go to QVPN Servers > QVPN Settings .
3.
Under OpenVPN, Click .
4.
Click .
The QVPN Settings window appears.
5. Congure the OpenVPN server settings.
Setting Description
Client IP pool Specify a range of IP addresses available to connected VPN clients.
Important
By default, this server reserves the use of IP addresses
between 198.18.4.2 and 198.18.4.254.
If another connection is congured to use this range,
an IP conict error will occur. Before adding this
server, ensure a VPN client isn't congured to use this
range as well.
Service Port Select from the following options:
•TCP
•UDP
Note
Default port number: 1194
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Setting Description
Encryption Select from the following encryption methods:
•Medium (AES 128-bit)
•High (AES 256-bit)
DNS Specify a DNS server for the OpenVPN server.
Note
The DNS server limitation is 1 by default.
6. Enable Use this connection as a default gateway for remote devices.
Note
Enable to allow the default network gateway to be redirected across the OpenVPN server. All
non-local trac from the client is transferred through the VPN server.
7. Enable Enable compressed VPN link.
Note
This setting compresses data before transferring it over the VPN. This will increase data
transfer speeds, but requires additional CPU resources.
8. Click Apply.
QuRouter saves the OpenVPN server settings.
9. Optional: Click to download conguration les to set up an OpenVPN server manually.
Enabling a WireGuard VPN Server
1. Log in to QuRouter.
2. Go to QVPN Servers > QVPN Settings .
3. Enable WireGuard.
a. Identify the WireGuard server.
b.
Click . The WireGuard Settings page appears.
c. Click Enable the WireGuard server.
d. Congure the WireGuard server settings.
Setting User Action
Client IP pool Enter a xed IP subnet for the VPN server.
Important
By default, this server reserves the use of IP addresses
from 198.18.7.1/24. If another connection is congured to
use this range, an IP conict error will occur. Before adding
this server, ensure a VPN client is not congured to use this
range as well.
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Setting User Action
Listen port Specify a UDP port number between 1 and 65535.
Note
The default WireGuard port number is 51820.
Private key Click Generate Keypairs to automatically populate a unique 32-byte private
key.
DNS Specify a DNS server for the WireGuard server.
Persistent keepalive Specify the interval in seconds to send keepalive packets if the peer is behind a
rewall.
4. Click Apply.
The WireGuard settings screen closes.
5.
Click .
A conrmation message appears.
6. Click Yes.
QuRouter enables the WireGuard server.
Adding a QVPN User
1. Log in to QuRouter.
2. Go to QVPN Servers > QVPN User Management > QVPN User Settings .
3. Add an L2TP, OpenVPN, or a QBelt QVPN user.
a. Click Add.
b. Specify the username and password.
Tip
Specify a password between 8 and 16 characters, containing at least one letter (A-Z, a-z) and
one number (0-9).
c. Click Apply.
4. Add a WireGuard QVPN user.
a. Click Add.
b. Specify a user prole name.
c. Click Generate Keypairs to generate a private and public key.
d. Click Add.
QuRouter adds the VPN user.
QVPN Client Settings
With the QVPN client service, you can connect the router to remote VPN servers using the OpenVPN
protocol.
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Important
• When adding an OpenVPN connection, an OpenVPN conguration le is required to
establish the connection.
• To enable QVPN client service, ensure that you disable QVPN server service and
QuWAN service.
Creating an OpenVPN Connection Prole
1. Log in to QuRouter.
2. Go to QVPN Clients > QVPN Connection Proles .
3. Click Add Prole.
The Create an OpenVPN Connection window appears.
4. Congure the OpenVPN connection prole.
Setting User Action
OpenVPN connection prole Add an OpenVPN conguration le.
a. Click Browse.
A File Explorer window opens.
b. Locate the OpenVPN conguration le.
c. Click Open.
OpenVPN connection prole
name
Specify a name to help identify this prole.
Username Specify the username to access the VPN server.
Password Specify a password to access the VPN server.
Tip
Password requirements:
• Length: 1–64 ASCII characters
• Valid characters: A–Z, a–z, 0–9
5. Select Automatically reconnect to OpenVPN after restarting the server.
6. Click Add.
QuRouter adds the QVPN connection prole.
Enabling the QVPN Client Service
1. Log in to QuRouter.
2. Go to QVPN Clients > QVPN Connection Proles .
3. Select an active prole.
4.
Click .
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QuRouter enables the QVPN client service.
Tip
To view the QVPN connection logs, go to QVPN Clients > QVPN Connection Logs .
Deleting a QVPN Connection Prole
1. Log in to QuRouter.
2. Go to QVPN Clients > QVPN Connection Proles .
3. Identify a connection prole.
4.
Click .
A conrmation message appears.
5. Click Yes.
QuRouter deletes the QVPN connection prole.
Note
Deleting an active QVPN connection prole automatically disables the QVPN client service.
Managing QVPN Logs
QuRouter records actions performed by QVPN servers and clients. Recorded information includes
connection dates, connection duration, client names, source IP addresses, and protocol information.
1. Log in to QuRouter.
Option UI Path
QVPN server logs QVPN Servers > Logs .
QVPN client logs QVPN Clients > QVPN Connection Logs .
2. To clear QVPN logs, click Clear Logs.
A conrmation message appears.
3. Click Yes.
QuRouter clears the QVPN logs.
Service Port Management
The Service Port Management feature allows you to easily manage any custom network service ports on
your router. You can add customized services for communication with external applications or devices.
Adding a Custom Service Port
1. Log in to QuRouter.
2. Go to Service Port Management.
3. Click Add Custom Service.
The Add Custom Service window appears.
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4. Specify the custom service information.
Setting User Action
Service name Specify a name for the service.
Protocol Select from the following network transport protocol:
•All (TCP+UDP)
•TCP
•UDP
•ESP
WAN service port Specify a port number.
Tip
• Ports must be between 1 - 65535
• This eld can have up to 15 ports.
• Separate multiple ports with commas (,)
• Use hyphens (-) without a space to indicate a port range
Description Add a description for the custom service.
5. Click Save.
QuRouter adds the custom service port.
Deleting a Custom Service Port
1. Log in to QuRouter.
2. Go to Service Port Management.
3. Identify a custom service port.
4.
Click .
A conrmation message appears.
5. Click Yes.
QuRouter deletes the custom service port.
DDNS Settings
Dynamic DNS Service (DDNS) allows internet access to the router using a domain name instead of an IP
address. This ensures that the router is accessible even if the client ISP changes the IP assignment.
Conguring DDNS (My DDNS) Settings
1. Log in to QuRouter with your QNAP ID and password.
2. Go to DDNS.
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3. Click DDNS Settings.
The DDNS Settings window appears.
4. Select the WAN interface.
Setting User Action
WAN Interface Select a congured WAN port.
Static IP Manually assign a xed IP address.
Obtain an Automatic DHCP IP
Address
If the network supports DHCP, the adapter automatically obtains the IP
address and network settings.
5. Click Apply.
QuRouter updates the DDNS settings.
6.
Click .
QuRouter enables the DDNS service.
Modifying the DDNS Domain Name
You can edit the DDNS domain name to change the address used to access the device.
1. Log in to QuRouter.
2. Go to DDNS Settings.
3. Click Edit Domain Name.
The Edit Device Name window appears.
4. Enter the DDNS domain name.
Note
The myQNAPcloud domain name must be between 3 and 15 characters and can contain letters
(A-Z, a-z) and numbers (0-9).
5. Click OK.
QuRouter updates the DDNS domain name.
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8. Security Settings
Firewall
Firewall rules allow you to control information ow in individual packets and congure permissions
according to a dened criterion.
From here you can enable the rewall and manage individual rewall rules.
Adding a Firewall Rule
1. Go to NAT/Firewall > Firewall Rule .
2. Click Add.
The Add Rule window appears.
3. Congure the rewall rule settings.
Setting User Action
Rule Name Specify a rewall rule name.
Note
Requirements:
• Length: 1–32 characters
• Valid characters: A–Z, a–z, 0–9
Protocol Specify the IP protocol type for this rule.
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Setting User Action
Source Specify the connection source for this rule.
• Selecting Any applies this rule to all connections.
• Selecting Dene applies this rule to trac coming from the sources dened for
this rule.
• Selecting None allows you to apply the rule to trac coming from the client
operating system.
• Selecting Interface allows you to apply the rule to trac originating from all
the IP addresses from the selected WAN, LAN, or VLAN interface.
• Selecting IP allows you to apply the rule to connections from a single IP, a
specic subnet, or every IP within a specic range.
Destination Specify the connection destination for this rule.
• Selecting Any applies this rule to all connections.
• Selecting Dene applies this rule to trac directed to all destinations dened for
this rule.
• Selecting IP allows you to apply the rule to connections going to a single IP, a
specic subnet, or every IP within a specic range.
• Selecting Domain name allows you to apply the rule to trac going to all
the IP address associated with the specied domain name.
Port Specify the IP protocol type for this rule.
This eld is available only if you select the TCP or UDP protocol.
Note
• Ports must be between 1 - 65535
• This eld can have up to 15 ports.
• Separate multiple ports with commas (,)
• Use hyphens (-) without a space to indicate a port range
Action Specify whether this rule allows or blocks matching connections.
4. Click Save.
QuRouter creates the rewall rule.
Conguring a Firewall Rule
1. Go to NAT/Firewall > Firewall Rule .
2. Identify a role.
3.
Click .
The Edit Rule window appears.
4. Congure the rewall rule settings.
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For details, see Adding a Firewall Rule.
5. Click Save.
QuRouter updates the rewall rule.
Deleting a Firewall Rule
1. Go to NAT/Firewall > Firewall Rule .
2. Identify a rewall rule.
3.
Click .
A conrmation message appears.
4. Click Apply.
QuRouter deletes the rewall rule.
Network Address Translation (NAT)
NAT allows private networks that use unregistered IP addresses to connect to the internet. NAT translates
private IP addresses in the internal network to public IP addresses before forwarding the packets onto
another network.
Application Layer Gateway (ALG)
The ALG function allows you to implement transparent network translation on certain application layer
protocols. NAT ALG supports the following protocols:
• File Transfer Protocol (FTP)
• Point-to-Point Tunneling Protocol (PPTP)
• Session Initiation Protocol (SIP)
You can enable the functionality for each protocol by enabling the switch located next to the protocol name.
Port Forwarding
You can congure port forwarding rules that can be used to direct incoming and outgoing trac on your
router to a device connected to your network.
Adding a Port Forwarding Rule
Before conguring port forwarding rules, ensure you add custom service ports in Service Port
Management. For details, see Adding a Custom Service Port.
1. Go to NAT/Firewall > NAT > Port Forwarding .
2. Click Add Rule.
The Add Rule window appears.
3. Congure the rule settings.
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Setting User Action
WAN service port Select the custom WAN service port from the drop-down menu.
WAN port Select the WAN port from the drop-down menu.
Host IP address Specify the LAN IP address.
LAN service port Specify a service port number for the host IP address.
Allowed remote IPs Specify one or more remote IP addresses.
Note
Leaving this eld blank allows access from any remote
IP address.
Description Enter a description for the rule.
4. Click Apply.
QuRouter adds the port forwarding rule.
Conguring a Port Forwarding Rule
1. Go to NAT/Firewall > NAT > Port Forwarding .
2. Identify a rule to congure.
3.
Click .
The Edit Rule window appears.
4. Congure port forwarding settings.
For details, see Adding a Port Forwarding Rule.
5. Click Apply.
QuRouter updates the port forwarding rule.
Deleting a Port Forwarding Rule
1. Go to NAT > Port Forwarding .
2. Identify a rule.
3.
Click .
A conrmation message appears.
4. Click Apply.
QuRouter deletes the rule.
Demilitarized Zone (DMZ)
A Demarcation Zone or Demilitarized Zone (DMZ) creates a publicly accessible subnetwork behind your
rewall. Conguring a DMZ rule allows you to add public services to your WAN without compromising the
overall security of your network.
Important
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You can congure DMZ rules only on congured WAN interfaces that are not in use by port
forwarding rules.
Conguring DMZ Settings
1. Go to NAT/Firewall > NAT > Demilitarized Zone (DMZ).
2. Identify a DMZ rule.
Note
• 1GbE WAN port 1 is used as the default interface for the DMZ rule.
• Each congured WAN port is allowed one DMZ rule.
3.
Click .
The DMZ Settings window appears.
4. Specify the subnet IP address for the DMZ rule.
5. Click Apply.
QuRouter applies the settings.
6. Click .
QuRouter enables the DMZ rule.
Resetting a DMZ Rule
1. Go to NAT/Firewall > NAT > Demilitarized Zone (DMZ) .
2. Identify a DMZ rule.
3. Click Reset.
QuRouter resets the DMZ rule.
Discovery Settings
QuRouter enables you to locate and manage network infrastructure on your domain.
Conguring Universal Plug and Play (UPnP)
Universal Plug and Play (UPnP) is a networking protocol that enables dynamic port opening for peer-to-peer
device communication on the network.
Important
Enabling UPnP makes the device automatically discoverable on the internet and
potentially vulnerable to malware infections. Disable this feature when not in operation.
1. Go to NAT/Firewall > UPnP .
2.
Click .
The device enables the UPnP function.
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3.
Beside WAN interface, click .
The Select WAN Interface window appears.
4. Select the WAN port.
5. Click OK.
QuRouter applies the UPnP settings.
Tip
You can view the VLAN-enabled UPnP in UPnP Service List. By default, UPnP is enabled on
VLAN 1 and the device advertises itself to plug and play devices connected to VLAN 1.
Parental Controls
QuRouter provides parental control functions to manage content ltering, safe search, and protect
connected clients from inappropriate and harmful content. Network administrators can create custom
parental control rules to limit internet access, block websites, and assign rules to connected devices.
Adding a Parental Control Role
1. Go to Parental Controls.
2. Click Add Role.
The Add Role window appears.
3. Congure the role settings.
Setting User Action
Role name Specify a name for the parental control role.
Enable website lter Select this option to enable website ltering to prevent users from
viewing certain URLs or websites.
Domain Name Filter Enter an entire domain name or specic URLs. Separate multiple URLs
with commas (,).
Safe Search Enable safe search to lter out explicit content in the following sites:
•YouTube
Note
You can select from the following restriction modes:
•Restricted: Completely block potentially mature
and violent content.
•Medium: Partially allow explicit and adult-oriented
content.
•Google
•Bing
4. Click Apply.
QuRouter creates the parental control role.
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Conguring a Parental Control Role
1. Go to Parental Controls.
2. Identify a role.
3.
Click .
The Edit Role window appears.
4. Congure the parental role settings.
For details, see Adding a Parental Control Role.
5. Click Apply.
QuRouter updates the parental control role.
Deleting a Parental Control Role
1. Go to Parental Controls.
2. Identify a role.
3.
Click .
A conrmation message appears.
4. Click Apply.
QuRouter deletes the role.
Adding a Device to a Parental Control Role
Note
You cannot assign a single device to more than one role at a time.
1. Go to Parental Controls.
2. Identify a role to add to a device.
3. Click Add Device.
The Add Device window appears.
4. Select a wireless device from the list.
5. Click Add.
QuRouter adds the device to the parental control role.
Deleting a Device from a Parental Control Role
1. Go to Parental Controls.
2. Identify the device to delete.
3.
Click .
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A conrmation message appears.
4. Click OK.
QuRouter removes the device from the parental control role.
Quality of Service (QoS)
Quality of service (QoS) improves network trac shaping by classifying and prioritizing dierent network
devices and packets. QoS allows you to congure trac policies and enabling these policies on the switch
ports.
To congure QoS settings, you must add the device to the QuWAN service and congure the settings using
QuWAN Orchestrator.
Conguring QoS Settings on QuWAN Orchestrator
1. Log in to QuRouter.
2. Go to QuWAN > Quality of Service (QoS) .
3. Click QoS Conguration on QuWAN Orchestrator.
4. Log in to QuWAN Orchestrator.
5. Go to QuWAN Device.
6. Select the region and your device.
7. Click Quality of Service.
8. Under Quality of Service, click Add.
The Add Quality of Service Rule window appears.
9. Specify a rule name.
10. Congure rule settings.
Setting User Action
Source Specify the connection source for the rule.
• Selecting Any applies this rule to all connections.
• Selecting Dene applies this rule to trac coming from the sources dened for
this rule.
• Selecting None allows you to apply the rule to trac coming from the client
operating system.
Specify the client OS from the drop-down list.
• Selecting IP allows you to apply the rule to connections from a single IP, a
specic subnet, or every IP within a specic range.
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Setting User Action
Destination Specify the connection destination for this rule.
• Selecting Any applies this rule to all connections.
• Selecting Dene applies this rule to trac directed to all destinations dened for
this rule.
• Selecting None allows you to apply the rule to trac going to the client
operating system.
Specify the client OS from the drop-down list.
• Selecting IP allows you to apply the rule to connections from a single IP, a
specic subnet, or every IP within a specic range.
• Selecting Domain name applies the rule to a specic domain name.
Protocol Specify the network transport protocol for the rule.
Port Specify the service port number.
This eld is only available if the TCP or UDP protocol is selected.
Tip
• Specify a port number between 1 and 65535.
• Enter up to 15 ports.
• Separate multiple ports with commas (,).
• Use hyphens (-) without spaces to indicate a port range.
Application Specify whether this rule allows or blocks specic applications or application
categories.
• Selecting Any applies this rule to all applications and application categories.
• Selecting Dene applies this rule to trac directed to all applications and
categories dened for this rule.
Action • Service class: Specify the service class priority from the drop-down list.
• Network steering: Select the band steering method to steer trac based on the
QoS markings on the packets.
•Auto: QuWAN Orchestrator automatically detects the optimal transmission
path for steering trac.
•Direct: Manually select the WAN port to steer trac.
11. Click Create.
QuWAN Orchestrator adds the QoS rule.
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9. Troubleshooting
This chapter describes basic troubleshooting information.
Support and Other Resources
QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Service Portal https://service.qnap.com
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
Testing Network Connectivity with the Ping Utility
Ping uses Internet Control Message Protocol (ICMP) query messages, ICMP echo messages, and ICMP echo
replies to verify device connectivity.
1. Log in to QuRouter.
2. Go to System > Diagnostics .
3. Congure the ping utility settings.
4. Select Ping IPv4 as the diagnostic utility.
5. Select the WAN interface from the drop-down menu.
6. Specify an IP address or domain name.
7. Specify the number of echo requests to be sent and received.
Note
Specify a number between 1 and 50.
8. Click Ping IPv4.
QuRouter generates the data for the specied diagnostic utility.
Tip
To clear the generated data from QuRouter, click Clear.
Testing Network Connectivity with the Traceroute Utility
Traceroute discovers which route a packet travels between a source and destination. Traceroute records
each ICMP time exceeded message and generates a trace of the path the packet took to reach the
destination.
1. Log in to QuRouter.
2. Go to System > Diagnostics .
3. Congure the traceroute utility settings.
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4. Select Traceroute as the diagnostic utility.
5. Select the WAN interface from the drop-down menu.
6. Specify an IP address or domain name.
7. Click Traceroute.
QuRouter generates the data for the specied diagnostic utility.
Tip
To clear the generated data from QuRouter, click Clear.
Using QNAP Remote Support to Resolve Router Issues
Remote Support allows the QNAP Customer Service team to access and assist you with router-related issues.
1. Log in to QuRouter.
2.
Click .
3. Click QNAP Remote Support.
The QNAP Remote Support window opens.
4. Create a support ticket.
a. Click Create a support ticket.
The QNAP Customer Service site opens in your browser.
b. Click sign in.
c. Log in with your QNAP ID and password.
d. Click Support.
e. Click Create Support Ticket.
The Create Support Ticket page appears.
f. Congure the ticket settings.
Setting User Action
Device serial number Select a registered product serial number from the drop-down menu.
Tip
You can also enter a device serial number that is not
registered with your QNAP ID.
Model Enter the model number of the device.
Note
The model number is automatically populated when
selecting the device serial number is entered.
Firmware Enter the rmware build number.
Client device Select the client device operating system from the drop-down menu.
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Setting User Action
Issue category Select from the following:
•Hardware Failure
•Software Issue
Device type Select Switch/Router from the drop-down menu.
Issue Select an issue category.
Subject Specify a subject title describing the issue.
Description Describe the router issue in between 0 and 1000 characters.
Tip
• You can upload images or log les up to 35 MB.
• To download diagnostic logs, go to System >
Event logs , and then click Export.
g. Conrm your contact information.
h. Click Send Message.
QNAP Customer Service sends an email to your QNAP ID that includes a support ticket ID.
5. Allow remote connections from the Customer Service team.
a. Log in to QuRouter.
b.
Click .
c. Click QNAP Remote Support.
The QNAP Remote Support window opens.
d. Enter the support ticket ID and your QNAP ID.
e. Click Next.
The Terms of Service window appears.
f. Read and accept the terms of service.
g. Click Next.
QuRouter creates a temporary account, password, and private key for the QNAP Customer
Service team.
h. Click Conrm.
QNAP Customer Service team establishes a remote connection to your router.
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10. Glossary
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
Qnder Pro
QNAP utility that lets you locate and access QNAP devices in your local area network
QuRouter
The QNAP web management interface that allows you to view and congure QNAP routers
QuWAN
QNAP SD-WAN management system
QuWAN Orchestrator
QNAP centralized management cloud platform for SD-WAN infrastructure
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11. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by
this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes
no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of
QNAP products including liability or warranties relating to tness for a particular purpose, merchantability,
or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, its accompanying software,
or its documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with
respect to its products or the contents or use of this documentation and all accompanying software, and
specically disclaims its quality, performance, merchantability, or tness for any particular purpose. QNAP
reserves the right to revise or update its products, software, or documentation without obligation to notify
any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products for refund or maintenance, make
sure they are carefully packed for shipping. Any form of damages due to improper packaging will not be
compensated.
All the features, functionality, and other product specications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
All the features, functionality, and other product specications are subject to change without prior notice or
obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.
CE Notice
This QNAP device complies with CE Compliance Class B.
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FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
Radio Equipment Directive (RED) 2014/53/EU Article 10
RED 2014/53/EU requires that for products which could potentially have an issue with a non-harmonized
frequency in a specic EU country, the product documentation must list the restrictions, and the packaging
must carry a label reecting that country's code.
This QNAP router complies with RED 2014/53/EU article 10.
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EU RoHS Statement
This equipment complies with the European Union RoHS Directive 2011/65/EU on the restriction of the use
of certain hazardous substances in electrical and electronic equipment. The directive applies to the use
of lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated
diphenyl ethers (PBDE) in electrical and electronic equipment.
ISED Compliance Statement
Industry Canada has been renamed Innovation, Science, and Economic Development Canada (ISED)
following the issue of RSP-100 Issue 11 and DC-01 Issue 06. Equipment certications previously issued
by Industry Canada remain valid and do not require updating. Meaning you may see the names
used interchangeably in documentation. The following statement is applicable to ASiR-pRRH which has
Innovation, Science and Economic Development (ISED) approval: This device complies with ICES-003 of
Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of
the device.
Radiation Exposure Statement
This product complies with the IC radiation exposure limits set for an uncontrolled environment. To comply
with RSS 102 RF exposure compliance requirements, a separation distance of at least 27 cm must be
maintained between the antenna of this device and all persons. The device for the band 5150-5350 MHz is
only for indoor usage to reduce potential harmful interference to co-channel mobile satellite systems.
UKCA Notice
This device complies with the UKCA requirements for products sold in Great Britain.
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